Allied Health Business Brilliance

Leadership Under Pressure – Reform, Tension and the Decisions Ahead

Mon, 20 Apr 2026 06:00:00 +1000

In this solo episode, Cathy Love pulls back the curtain on what has been filling her days, her headspace, and her conversations lately. From phone calls with Allied Health Business Owners across the country to discussions with advocates, stakeholders and politicians, this is a grounded reflection on what leadership looks like when the sector feels uncertain, pressured and in transition.

Cathy shares what she has been reading, what she has been listening to, and what has been helping her think more clearly as reforms continue to unfold across the NDIS, Foundational Supports, Thriving Kids and aged care. She also reflects on the difference between stress and tension, the value of thinking space, and why business owners need to stay connected, steady and responsive in moments like this.

Topics covered on leadership under pressure, thinking space and business readiness:

What Cathy is hearing from Allied Health Business Owners – Cathy shares what is coming through in coaching conversations right now, including concerns about reform, readiness, decision-making and how owners are supporting both their people and their businesses.
Why tension is not always a bad thing – A powerful idea from Seth Godin helps reframe tension as something that can signal movement, possibility and meaningful change, rather than something to avoid.
What is helping Cathy stay steady and clear – Cathy talks through the books, podcasts, conversations and personal rhythms helping her stay thoughtful and grounded while leading through a demanding season.

P.S. If this episode is hitting on pain points you’re facing, let’s chat. We can support you.

Book a 20-minute complimentary call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Secure Early Bird tickets for the upcoming Thriving Providers Bootcamp.

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The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.

We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.

Project Management for Allied Health Business Owners – Turning Ideas Into Action

Mon, 13 Apr 2026 06:00:00 +1000

In this episode of Allied Health Business Brilliance, Cathy Love is joined by Nacre Consulting teammate Regina Jean-Francois, who works across project management, podcast coordination, communications and marketing. Together, they unpack what project management really means in a growing business and why it matters far beyond a simple to-do list.

This conversation explores how good project management helps Allied Health Business Owners move ideas out of their heads and into strong actionable steps. Cathy and Regina discuss the systems, tools and team habits that help work get done at Nacre, including Asana, workflows, automation, accountability, and the importance of designing a project properly before jumping into delivery. They also reflect on why project management is a learnable skill, why email is a poor way to run complex work, and how structure creates better outcomes for teams, clients and the business as a whole.

Topics covered on project management, systems and business operations:

Project management basics – Why project management is the structure that moves ideas out of your head and into action, outcomes and repeatable delivery.
Systems and workflow design – How various tools like Asana, SharePoint, ActiveCampaign, Zapier, Planable and Systemhub help Nacre coordinate campaigns, content, communication and team handovers more effectively.
Business operations and accountability – Why growing businesses need more than a to-do list, including clearer ownership, stronger team accountability, better visibility across projects, and measures that show whether the work actually achieved something.

P.S. If this episode is hitting on pain points you’re facing, let’s chat. We can support you.

Book a 20-minute complimentary call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Join our Foundational Supports for Thriving Providers Masterclass!

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Innovative Occupational Therapy, Driving Assessments and Business Resilience

Mon, 06 Apr 2026 06:00:00 +1000

Cathy Love speaks with Jenny Gribbin, Founding Director of Driving Well Occupational Therapy in Brisbane, about building a specialist occupational therapy business in the driving and vehicle modification space. Jenny reflects on her journey from launching a side hustle at her kitchen table in 2016 to leading a small but mighty team, while staying deeply connected to the core purpose of occupational therapy: helping people return to the activities they need and want to do.

Together, Cathy and Jenny explore the clinical depth of driving-related OT, the importance of mentoring, supervision and professional interest groups, and the role innovation has played in Jenny’s work. They also discuss online toolkits, learner driver supports, senior driver preparation, clinical education, revenue diversification, and why Allied Health Business Owners cannot afford to take a “wait and see” approach in a changing sector.

Topics covered on occupational therapy innovation, driving assessments, and business resilience:

Specialist OT in driving and vehicle modifications – Jenny unpacks the complexity of working with senior drivers, experienced drivers returning after injury or illness, and learner drivers who need tailored preparation and support.
Innovation, education and diversified service offers – Cathy and Jenny discuss how real clinical problems led to new tools, short courses, online resources, supervision, training opportunities and broader service development.
Professional leadership and business resilience – The conversation highlights Jenny’s contribution to OT interest groups, national driving task force work, conference leadership, and the importance of strong support networks when navigating uncertainty and reform.

P.S. If this episode is hitting on pain points you’re facing, let’s chat. We can support you.

Book a 20-minute complimentary call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Join us in our upcoming Foundational Supports for Thriving Providers Masterclass

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Thriving Kids, Foundational Supports & the Hidden Cost of Waiting

Mon, 30 Mar 2026 06:00:00 +1000

In this episode, Cathy Love and Layland Webb unpack the growing pressure, uncertainty, and strategic questions surrounding Thriving Kids and Foundational Supports for Allied Health Business Owners.

Cathy shares why she pulled together a Victorian working party of Business Owners to discuss what is known, what is missing, and what action needs to happen next. Together, Cathy and Layland also reflect on the PRECI webinar, the lack of clear communication to the sector, and the frustration many providers are feeling whilst significant reform signals continue to emerge without enough practical guidance. This conversation also explores Nacre’s recent white paper, the risks of waiting too long to respond, and why Business Owners may need to think differently about diversification, decision-making, and future readiness.

Topics covered on Thriving Kids, Foundational Supports, sector pressure, and business readiness.

The Victorian Thriving Kids working party – Cathy shares how a small group of Allied Health Business Owners came together in Melbourne to discuss what they know, what they do not know, and how a submission is now being shaped for state government.
The PRECI webinar and sector frustration – Cathy and Layland reflect on the tension that followed the webinar, including the concerns raised by Business Owners about viability, representation, and the lack of practical answers.
What Allied Health Business Owners need to do now – The conversation explores why “wait and see” is not a strategy, the hidden cost of delay, and why diversification and different commercial thinking may now be essential.

Resources Mentioned

White paper: What the No Child Left Behind report signals for Allied Health Business Owners found in Foundational Supports for Thriving Providers blog
Masterclass in April: Foundational Supports for Thriving Providers
A 4-day Bootcamp in May for Allied Health Business Owners

P.S. If this episode is hitting on pain points you’re facing, let’s chat. We can support you.

Book a 20-minute complimentary call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Register for Foundational Supports for Thriving Providers Masterclass

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HR Shifts, Fair Work Pressure & What Allied Health Businesses Must Get Right

Mon, 23 Mar 2026 06:00:00 +1000

In this episode, Cathy Love speaks with Chris Smith, CEO of Happy HR, about the rapidly evolving HR and Fair Work landscape and what it means for Allied Health Business Owners. With increasing regulatory pressure, shifting compliance expectations, and new attention on psychosocial safety, keeping up is becoming more complex than ever.

Chris brings a practical perspective from working across industries, unpacking key changes around record keeping, time tracking, worker classification, and pay transparency. Together, they explore why even well-intentioned business owners can fall out of compliance, and what systems, tools, and thinking are required to stay on track.

Topics covered on HR compliance, Fair Work changes, and workforce management:

Fair Work & Regulatory Pressure – The growing complexity of workplace laws, increased enforcement, and why directors are carrying more responsibility than ever.
Record Keeping & Time Tracking – Why accurate timesheets are no longer optional, how awards and penalties interact, and the risks of getting payroll wrong.
Worker Classification & Pay Transparency – The tightening rules around employee vs contractor arrangements and the push for clearer, fairer pay structures.

P.S. If this episode is hitting on pain points you’re facing, let’s chat. We can support you.

Book a 20-minute complimentary call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Register for Foundational Supports for Thriving Providers Masterclass

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Plan Managers, Payment Delays & the NDIS Rules No One Can Ignore

Mon, 16 Mar 2026 06:00:00 +1000

In this episode, Cathy Love speaks with Vanita Clark, Director of Freedom Plan Management, about the often-misunderstood role of plan managers in the NDIS. Drawing on her experience across disability services, multidisciplinary Allied Health businesses, and plan management, Vanita shares a practical perspective on compliance, invoicing, collaboration, and participant funding oversight.

Together, Cathy and Vanita unpack what delays provider payments, why accurate invoicing matters, and how quarterly funding periods have increased operational pressure for both providers and plan managers. They also touch on group invoicing, late cancellations, the in-and-out lists, assistive technology recommendations, and the wider reform environment shaping the NDIS.

Topics covered on plan management, NDIS invoicing, and quarterly funding periods:

What plan managers actually do – Checking invoice compliance, confirming correct support categories and line items, verifying available funds, and managing financial risk.
NDIS invoicing that delays payment – Common provider errors such as incorrect line item numbers, missing bank details, and poorly configured practice management systems.
Quarterly funding periods and payment pressure – How funding periods have changed plan management through tighter budgeting oversight, software changes, and the challenge of exhausted funding periods.

P.S. If this episode is hitting on pain points you’re facing, let’s chat. We can support you.

Book a 20-minute complimentary call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Join Foundational Support for Thriving Providers Masterclass in April.

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Rerun: Systems That Stick – Start Small, Save Time & Build Culture

Mon, 09 Mar 2026 06:00:00 +1000

If “systems” makes your palm sweat, this rerun is for you. Layland Webb (Business Manager at Nacre Consulting) with Marcus Jean-Francois (Systems Champion, Client Concierge, and Coach) cut through the noise and make systems feel practical and doable.

You’ll hear what “systems” actually means (hint: Standard Operating Procedures, not software), why you don’t need to document everything to get results, and how to start with one high-impact system that saves time fast. They also unpack the common objections:

“I don’t have time”

“It’s all in my head”

“My team won’t follow them” and “I don’t know where to begin”

There are clear ways to build buy-in, reduce risk, and create a culture where systems actually stick. You just need to know how and where to start.

Topics covered on time-saving systems, risk & resilience, team buy-in:

Time-saving systems – why spending a little time documenting now saves countless hours later.
Risk & resilience – moving “all in your head” knowledge into clear processes to avoid gaps and mistakes.
Team buy-in – involving staff in writing and testing systems so they actually stick.

P.S. If this episode is hitting on pain points you’re facing, let’s chat. We can support you.

Book a 20-minute complimentary call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Doors are closing. Join our Melbourne in-person workshop on 20th March.

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I-CAN Assessments, Foundational Supports & Funding Period Pressure

Mon, 02 Mar 2026 06:00:00 +1000

Joining Cathy Love this week is Sara Gingold, Editor-in-Chief of the Disability Services Consulting (DSC) Resource Hub, to unpack the fast-moving changes shaping the NDIS through an Allied Health Business lens.

They explore the shift toward I-CAN (Instrument for the Classification and Assessment of Support Needs) as the foundation for new NDIA-led Support Needs Assessments, and the unanswered questions about how assessment data will translate into individual budgets. They also examine the proposed Foundational Supports framework, including the Thriving Kids program, and what these reforms could mean for children currently receiving NDIS-funded therapy.

The episode also addresses mounting provider pressures ranging from therapy operational guideline updates and pricing uncertainty to the real-world disruption caused by quarterly funding periods. Throughout the discussion, Sara brings clear sector perspective, and key reflections for Allied Health Business Owners navigating uncertainty.

Topics covered on I-CAN & Support Needs Assessments, Foundational Supports & Thriving Kids, & operational pressure points for providers:

I-CAN & Support Needs Assessments – The critical unanswered question remains: how will I-CAN results translate into a participant’s budget?
Foundational Supports & Thriving Kids – An overview of the proposed Foundational Supports model, including Thriving Kids for children with mild to moderate developmental delay and autism, and the complexities of state and territory negotiations still underway.
Operational pressure points for providers – New therapy operational guidelines, discussions around differentiated pricing, the impact of recent price changes across therapy disciplines.

P.S. If this episode is hitting on pain points you’re facing, let’s chat. We can support you.

Book a 20-minute complimentary call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: A workshop not to be missed. Join us in-person this March in Melbourne.

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Smarter Marketing, Safer Revenue – Diversify Your Offer Strategically

Mon, 23 Feb 2026 06:00:00 +1000

In this episode, Cathy Love and Layland Webb unpack what “smarter marketing” really means for Allied Health Business Owners—and why it’s inseparable from revenue diversification. They explore how many practices become overly reliant on one narrow niche or one primary funding source, then feel blindsided when conditions shift. The solution isn’t a dramatic pivot overnight—it’s knowing where your revenue actually comes from, widening your thinking, and making deliberate small moves that add up over time.

You’ll also hear the marketing principles that matter most right now: understanding what your audience truly needs (not what you want to say), distinguishing between transactional and relational marketing, and why “always on” marketing protects your practice long before someone is ready to enquire. This conversation is practical, candid, and designed to help you replace “wait and see” with a plan.

Topics covered on revenue diversification, always-on marketing, transactional vs relational marketing:

Revenue diversification – The difference between adding services vs restructuring revenue streams
Always-on marketing – Why marketing must be “always on” (and what happens when you leave it too late)
Transactional vs relational marketing – The difference between transactional and relational marketing in Allied Health (and why both matter)

P.S. If this episode is hitting on pain points you’re facing, let’s chat. We can support you.

Book a 20-minute complimentary call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Join us in Melbourne this 20th March for an in-person workshop.

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Reflexive Regulation Through Breathing – Letting the Body Lead

Mon, 16 Feb 2026 06:00:00 +1000

In this episode of Allied Health Business Brilliance, Cathy Love is joined by Angie (Angelina) Saunders, Founding Director of the Online Breathing Academy, for a grounded, science-informed conversation about stress, breathing, and self-regulation.

Angie shares her personal journey from fast-paced production life, postnatal depletion, and emotional reactivity into the field of behavioural breathwork. Together, Cathy and Angie unpack why controlling the breath can keep people functioning while still operating at a physiological deficit — and why reflexive regulation, where the body leads, creates more sustainable calm, clarity, and capacity.

The conversation also explores how breathing patterns influence leadership decisions, energy management, and recovery for business owners under constant pressure.

Topics covered on reflexive regulation, stress breathing, self-regulation, business decision-making:

Reflexive breathing vs forced calm – Why “just take a deep breath” can backfire and what works more effectively instead.
Stress breathing patterns – How stress shows up through shallow, rapid, irregular breathing, sighing, or yawning — and why it’s highly individual.
CO₂ and nervous system regulation – The role of carbon dioxide in oxygen delivery, emotional regulation, and cognitive clarity.
Breathing, rest, and leadership capacity – How rest, sleep, hydration, nourishment, and breathing interact to support better business decisions.

Resources Mentioned

Online Breathing Academy – https://www.onlinebreathingacademy.com/
Podcast: Breathing Edge Podcast page – https://www.breatheme.com/the-breathing-edge-podcast
Book – 8 Superhuman Habits

P.S. If this episode is hitting on pain points you’re facing, let’s chat. We can support you.

Book a 20-minute complimentary call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Join us in-person this March for The Allied Health Business Reset.

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Capable, Committed, and Stuck – Working Harder Isn’t Your Solution

Mon, 09 Feb 2026 06:00:00 +1000

If your Allied Health business is busy — yet still feels heavy — this episode is for you.

In this solo conversation, Cathy Love speaks to Allied Health Business Owners who are highly capable, deeply committed, and working incredibly hard — but still feeling stuck.

This episode explores why effort alone isn’t creating clarity, confidence, or momentum. Cathy unpacks what happens when Business Owners are too close to the work, making decisions on the fly, carrying the emotional and financial load, and quietly guessing their way forward in an increasingly complex sector.

This is not about motivation.

It’s about leadership, perspective, and why stepping up and out of your business is essential.

Topics covered on capability without clarity, decision fatigue, and stepping up to the challenge:

Capability without clarity – Why being skilled and committed isn’t enough when you’re too close to the work
Decision fatigue and reactivity – How constant on-the-run decisions quietly drain confidence and momentum
Stepping up and out – What changes when you create space to stop guessing and start leading deliberately

P.S. If this episode is hitting on pain points you’re facing, let’s chat. We can support you.

Book a 20-minute complimentary call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Learn more about The Allied Health Business Reset in-person workshop!

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Little Rockets, Massive Community – Building Support for Families and Clinicians

Mon, 02 Feb 2026 06:00:00 +1000

In this episode, Cathy Love is joined by Emma Leckenby, OT and founder of Little Rockets Children’s Clinic, for a grounded conversation about building a paediatric business that stays values-led as it grows.

Emma shares what it’s been like moving from sole trader life to a small (and growing) clinic team — including the realities of waitlists, a brand-new clinic fit-out, and why the “little things” (like a kettle and a dedicated kitchen) matter more than you’d think. They also unpack Emma’s passion for community building, not just for families, but for clinicians too — and how strong professional networks reduce isolation, strengthen referrals, and support sustainability in an unpredictable Allied Health landscape.

Topics covered on community-led practice growth, sustainable business design, and cinician support networks:

Community-led practice growth – How Emma intentionally builds trusted relationships with families, schools, and fellow clinicians to support access, referrals, and long-term care.
Sustainable business design – Designing a clinic, team, and pace of growth that protects energy, avoids burnout, and supports high-quality care.
Clinician support networks – Why creating local professional communities reduces isolation, strengthens decision-making, and helps practices navigate uncertainty together.

P.S. If this episode is hitting on pain points you’re facing, let’s chat. We can support you.

Book a 20-minute complimentary call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: The Allied Health Business Reset – Ready to step back and work on your business? Join us in Melbourne this March.

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Your Recruitment Needs an Ecosystem, Not a Job Ad

Mon, 26 Jan 2026 06:00:00 +1000

Recruitment hasn’t stopped working, but you can’t treat it the way you used to.

In this solo episode, Cathy Love unpacks why recruitment feels harder, slower, and more unpredictable for Allied Health Business Owners — and why the traditional “post a job ad and wait” approach no longer cuts through. Drawing on recent work inside Nacre Consulting, Cathy introduces the recruitment ecosystem — a systemised, values-led approach to attracting and engaging the right candidates over time.

This episode reframes recruitment as a repeatable business system, not a reactive scramble, and walks through the mindset shifts, foundational assets, and strategic thinking required to consistently attract the right people.

If recruitment has felt exhausting, high-pressure, or hit-and-miss, this conversation will help you step back, zoom out, and rebuild your approach entirely.

Topics covered on the recruitment ecosystem, Employee Value Proposition (EVP), & marketing-led recruitment:

The recruitment ecosystem – Why recruitment now requires a system that works before, during, and after hiring
Employee Value Proposition (EVP) – The anchor that shapes messaging, fit, and candidate decision-making
Marketing-led recruitment – Applying visibility, consistency, and trust to attract the right clinicians

P.S. If this episode is hitting on pain points you’re facing, let’s chat. We can support you.

Book a 20-minute complimentary call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: The Allied Health Business Reset – Ready to step back and work on your business? Join us in Melbourne this March.

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“NDIS, Please Hear Us” – A Collective Union Voice Emerges

Mon, 19 Jan 2026 06:00:00 +1000

This week, we have Carolyn Weatherby, a Speech Pathologist with 27 years’ experience across disability, private practice, and clinical supervision, to explore what has unfolded for providers during a turbulent year in the NDIS — and what comes next.

Carolyn shares her journey from deep frustration and loss of professional pride during the June–July 2025 NDIS cuts, to becoming part of a growing collective that found momentum through union support, Professionals Australia. The conversation unpacks why providers felt unheard, how reputational damage took hold despite “doing nothing to deserve it,” and why being believed again became a turning point.

This is an honest conversation about why the union pathway emerged, how it differs from professional bodies and peak organisations, and what a collective, electorate-based campaign is asking the NDIS to do next.

Topics covered on NDIS reform, union advocacy, collective voice, provider sustainability:

NDIS cuts and sector impact – How funding changes hurt both providers and the people they support, triggering widespread distress and loss of pride in professional work.
Professionals Australia Union – Carolyn explains why a union’s mandate to represent members directly made it the right vehicle to be heard, alongside (not instead of) peak bodies.
Being heard and believed again – How meeting with MPs, senators, and media changed the tone of the conversation and restored a sense of professional worth.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Stronger Together – OT Australia on Workforce Pressure, Advocacy, and the Road Ahead

Mon, 12 Jan 2026 06:00:00 +1000

Cathy Love is joined by Michelle Oliver, Chief Occupational Therapist at Occupational Therapy Australia, for a grounded conversation about the realities facing occupational therapists and Allied Health professionals across workforce, policy, and business.

Michelle shares what OT Australia is seeing on the ground, including mounting pressure on Allied Health businesses, the ongoing challenges of NDIS pricing and access, and why sustained relationship-building with government is critical. The conversation also explores how OT Australia is responding through advocacy, professional practice frameworks, and a significantly expanded approach to learning and development — all under the banner of being Stronger Together.

This episode is essential listening for OTs, Allied Health Business Owners, and leaders navigating reform, sustainability concerns, and the need for a clearer, more unified professional voice.

Topics covered on workforce pressure, advocacy, NDIS pricing, and professional development::

Workforce & sustainability
The increasing pressure on occupational therapists, including private practice viability, rapid workforce growth, and the tension between values-driven care and commercial realities.
Advocacy & influence
Why OT Australia is prioritising stronger relationships with ministers and departments, and working collaboratively through ARPA to strengthen allied health’s voice at a national level.
NDIS pricing & access
Reframing travel and service costs as issues of access rather than waste, and unpacking what provider survey results reveal about sustainability risks.
Learning, development & capability
How OT Australia’s capability frameworks and flexible CPD offerings are evolving to better support a younger, growing workforce.

Related Episodes

Episode 379: The Bill, the Rules, and the Realities of NDIS in 2026 with Muriel Cummins

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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The Bill, the Rules, and the Realities of NDIS in 2026

Mon, 05 Jan 2026 06:00:00 +1000

Kicking off 2026, Cathy Love is joined by Muriel Cummins for a grounded, timely conversation on what is moving fast and what remains unresolved across NDIS reform. With consultation windows opening and decisions being shaped quickly, this episode focuses on what Allied Health providers need to be paying close attention to right now.

Designed for Allied Health Business Owners, leaders, and clinicians, the discussion breaks down the two major levers shaping early 2026: the NDIS Bill and the new Rules. Muriel outlines emerging changes to support needs assessments, explains why the detail matters, and highlights the importance of informed, collective advocacy during this critical period.

Muriel Cummins works across disability, mental health, and the NDIS, and in this episode speaks from her role with OTSi (OT Society Inc for Invisible Disability / OT Society for Hidden and Invisible Disabilities) — a national society supporting Occupational Therapists working alongside people with invisible and hidden disabilities, with a strong focus on systemic advocacy, policy direction, and protecting access to occupational therapy.

Topics covered include NDIS Bill 2.0, NDIS Rules & Planning Framework, Support Needs Assessments, Foundational Supports:

NDIS Bill 2.0: What’s in the fine print

Why Allied Health must look beyond safeguarding, including concerns around Section 45A and expanded NDIA powers to request participant information before claims are paid.

NDIS Rules & Framework Planning: Where decisions will be made

How the upcoming Rules will shape assessments, budgets, appeal rights, and possible Section 10 changes, making them the most critical lever in early 2026.

Support Needs Assessments & I-CAN: Key risks

Concerns about adapting the I-CAN tool, including assessor qualifications, validity, budget-setting processes, and limited appeal pathways.

Foundational Supports & Thriving Kids: Unresolved questions

How Thriving Kids fits within foundational supports, with ongoing uncertainty around funding, state agreement, and access for people with psychosocial disability and Allied Health services.

Resources Mentioned

Attend for free: OT Community Town Hall Meeting on the NDIS Bill and New Framework Planning Rules

Related Episodes

P.S. If this episode is hitting on pain points you’re facing, let’s chat.

Book a 20-minute complimentary call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Connect with Nacre Consulting:

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Rerun: Leading the Shift with Neuroaffirmation and Purposeful Growth Rerun: Leading the Shift with Neuroaffirmation and Purposeful Growth

Mon, 29 Dec 2025 06:00:00 +1000

Cathy Love dubbed Alice Ayliffe as the Queen of Change. She is carving a new path for neurodivergent clinicians and the clients they support.

Alice shares what it’s really been like to relocate, rebuild a referral base in a smaller market, and stay clinically grounded while also creating new revenue streams. Together, they explore what neuroaffirming practice can look like in adult ADHD support—especially when the goal is practical, skill-based help, not perfection.

You’ll also hear why Alice created a Facebook community for OTs working in ADHD, what she’s building through her program “The Shift”, and the core message she wants clinicians to take with them: you don’t have to build your business (or your workday) around the “shoulds”.

Topics covered on business realities, neuroaffirming OT, adult ADHD support, diversifying beyond NDIS, and clinician sustainability:

Hobart vs Melbourne Allied Health business realities
What changed when Alice moved states—network-driven referrals, educating the market, and finding (and losing) local OT community.
Adult ADHD support through an OT lens
Why GPs responded to practical executive function support, and what OT can offer beyond reports and one-off recommendations.
The Shift program and neuroaffirming practice
Values, ADHD neuroscience, trauma-aware work, inner critic patterns, and designing systems that work with the brain—not against it.
Building a business that fits real life
Delegation, creative energy, burnout recovery, and choosing a model that supports flexibility, family, and sustainable clinical work.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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2025 – A Shapeshifter Year for Allied Health Business Owners

Tue, 23 Dec 2025 06:00:00 +1000

It’s that time of the year where we reflect on the year that was.

Cathy Love views 2025 as a “shapeshifter” year for Allied Health Business Owners. Drawing on months of lived experiences, conversations with the sector, and work alongside the Nacre team, Cathy names the intensity, complexity, and constant change that defined 2025.

She walks through the major forces shaping the landscape — including NDIS pricing changes, quarterly funding periods, Thriving Kids, supports list decisions, aged care reform, and evolving expectations around outcomes and compliance — while also acknowledging the extraordinary grit, collaboration, and values-led leadership shown by business owners, clinicians, peak bodies, and advocacy groups.

The episode also reflects on what Nacre delivered in 2025 — masterclasses, consulting, coaching, and community support. Looking ahead to 2026 with preparedness, confidence, and respect for the resilience of Allied Health businesses.

Topics covered include:

NDIS reform and funding pressure
Pricing reviews, PAPL decreases, quarterly funding periods, supports list finalisation, Thriving Kids, travel funding impacts, and operational strain across practices.
Sector advocacy and collaboration
The role of business owners, clinicians, parent-led groups, neurodivergent-affirming communities, peak bodies, and collective action throughout the year.
Nacre’s work across 2025
Masterclasses, podcast growth, power calls, strategy sessions, consulting packs, systems audits, leadership development, and tailored project work.
Looking ahead to 2026
What this year revealed about resilience, infrastructure, adaptability, and the mindset required to lead Allied Health businesses into what comes next.

Related Episodes

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The Team Takeover – The Pillars Powering Nacre Consulting

Mon, 15 Dec 2025 06:00:00 +1000

In a special twist for this episode, we are staging a takeover! With regular hosts Cathy and Layland stepping aside, Nacre’s Podcast and Project Manager, Regina Jean-Francois, takes the mic to introduce the dedicated pillars who support the business every single day. This episode brings forward the people who support Nacre’s strategic leadership by delivering the programs, systems, marketing, client care, and content our Allied Health community experiences all year long.

Behind every strategy, every program launch, and every client experience, there is a devoted team working to bring the company’s vision to life. Today, you will meet the faces behind the emails, the designers of your workbooks, the strategists crafting your messages, and the voices supporting you in the background. — each sharing what they do, how 2025 unfolded for them, and what it’s really like to work in a lean, remote, high-performing team.

This warm, candid, often humorous episode gives listeners a genuine look at the rhythms, realities, and relationships inside Nacre Consulting — the human pillars who bring our mission to life every day.

Topics covered on reflections of 2025, the Nacre culture, spotlighting Nacre team members, and looking into 2026:

2025 in a snapshot: The team shares their personal and professional highlights, from navigating complex NDIS reforms to personal milestones.
The “Nacre” culture: How a fully remote team across multiple time zones maintains a heartbeat, stays connected, and supports one another through tight deadlines.
Team spotlights: A genuine moment of appreciation where team members highlight the superpowers of each other.
Looking ahead: A brief look at the energy and commitment the team is bringing into 2026 for the Allied Health community.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

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Beyond AI Scribes with Everbility

Mon, 08 Dec 2025 06:00:00 +1000

Once again, we have the great pleasure of speaking with Everbility’s co-founders, Angela Mariani and Mani Batra—two leaders who bring equal parts heart, technical brilliance, and lived experience to the AI conversation in Allied Health.

In this episode, we explore how Everbility has evolved far beyond “AI scribes,” now supporting clinicians across documentation, scheduling, case management, and workflow optimisation. Angela and Mani share the personal and professional stories that shaped the platform, the global momentum behind its adoption, and what’s coming next for AI in Allied Health workplaces. This is an energising, honest look at burnout, workflow realities, technological change, and the future of clinical work.

Topics covered on beyond AI Scribes, burnout, & the future of Allied Health workflows:

The origin of Everbility – Built from lived experience, compassion fatigue, and a determination to fix a broken workflow system.
Why clinicians are burnt out — and how AI can help. Reducing admin, shortening turnaround times, and eliminating the “pajama hours” no one talks about.
What AI will demand of future workplaces – From prompt literacy to responsible use, global compliance, and new expectations of efficiency.
Where Everbility is heading next – Agentic workflows, scheduling intelligence, integrations, and tools that go far beyond documentation.

Related Episodes

Episode Number 330: AI Solutions for Allied Health

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Navigating Seasons, Fierce Resilience & Sole Trader Realities

Mon, 01 Dec 2025 06:00:00 +1000

In this thoughtful conversation, Cathy Love is joined by Belinda McDonald, founder of NeuroSLP, to explore what it really takes to run a small-but-mighty sole trader practice in today’s Allied Health landscape. Drawing on more than 35 years as a Speech Pathologist supporting adults with neurological conditions, Belinda reflects on the seasons of her career and the personal experiences that shaped her shift from public health to private Allied Health business.

Together, they unpack fear, moral injury, grief, reflective practice, self-care, and the fierce resilience required to stay values-driven in a rapidly changing system. Belinda’s insights are relatable, compassionate and deeply practical—offering guidance for business owners navigating uncertainty while still showing up with purpose and courage.

Topics covered on fierce resilience, fear, moral injury, and sole trader realities:

Resilience through personal & professional seasons – How values, reflection, and support help sustain long-term business.
Fear & decision-making – Developing a healthier relationship with fear and using it as a guide rather than a barrier.
Moral injury in practice – The emotional strain of misaligned systems and the impact on clinicians, clients and care quality.
Sole trader realities – Practical strategies around systems, delegation, AI tools, and managing emotionally complex clinical work.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Join our “Beyond Balance – Women’s Wellbeing At Work” online conference this December.

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Systems, Summer-Proofing & Supporting Women at Work

Mon, 24 Nov 2025 06:00:00 +1000

In this episode, Cathy Love and Nacre Consulting Business Manager, Layland Webb, get super candid and deliver an energetic roundup of what’s happening across the Allied Health business landscape. From taking a month off (and watching the business thrive), to deep commentary on summer-proofing, performance-based pay, and the realities of leadership — this conversation covers a lot of ground.

A major highlight of the episode is the upcoming Quarterly Allied Health Business Conference: Beyond Balance – Women’s Wellbeing at Work, happening on Friday, 5 December. Cathy and Layland unpack why this theme matters now more than ever, what the speaker lineup looks like. Discover why you truly don’t want to miss it.

Topics covered on systems, women’s wellbeing, summer-proofing, performance reviews:

Women’s Wellbeing at Work – The December conference theme unpacked, including menopause, endometriosis, mental health, and workplace support.
Summer-Proofing Your Allied Health Business – How businesses are forecasting earlier, reducing seasonal losses, and planning for a profitable December–January.
Performance-Based Pay & Appraisals – Why traditional CPI-style increases don’t serve private Allied Health, and what fair, structured reviews can look like.
Sole Trader Realities – Launching Sole Trader Campus, supporting flexible work ambitions, and addressing common financial and marketing gaps.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Learn more about Beyond Balance – Women’s Wellbeing at Work, our December Quarterly Allied Health Business Conference.

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2026 on the Horizon - Thriving Kids, Pricing & Allied Health Business Change

Mon, 17 Nov 2025 06:00:00 +1000

Cathy Love is joined by Chantelle Robards for an essential year end conversation about what’s ahead for Allied Health businesses.

From Thriving Kids negotiations and foundational supports to therapy guidelines, pricing reviews, and the evolving NDIA landscape — this episode unpacks what 2026 will mean for service providers, leaders, and teams across the sector.

Cathy and Chantelle explore the real-world implications of these changes such as how funding decisions ripple through Allied Health businesses, what providers can expect from new data and compliance measures, and how to stay financially and operationally resilient in uncertain times.

Stay informed, proactive, and ready for reform.

Topics covered on Thriving Kids, Annual Pricing Review, NDIA grants and data pilots:

Thriving Kids & Foundational Supports – The ongoing Commonwealth–State discussions, potential rollout models, and what they could mean for families and providers.
Annual Pricing Review – Why APR timing depends on Fair Work outcomes and what small and large businesses can do to prepare.
NDIA Grants & Data Pilots – What these pilots reveal about the agency’s direction and who might be eligible to participate.
Looking Toward 2026 – The growing alignment between disability and aged care, and what Allied Health leaders should start planning for now.

Related Episodes

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Midroll Message: Join us this December for Beyond Balance – Women’s Wellbeing at Work, our online conference exploring evidence-based ways to support women at work.

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Rerun: Managing Referrer Partnerships

Mon, 10 Nov 2025 06:00:00 +1000

In this rerun solo episode, Cathy Love thinks out loud with Allied Health business owners about a trend many are now feeling: waitlists that aren’t what they seem. She explores why waitlists are dissolving, what your numbers are really telling you, and why relying on word of mouth alone is becoming an increasingly risky marketing strategy.

Cathy also walks through a practical way to profile and prioritise your referrers (gold, silver, bronze), how to nurture those relationships as genuine two-way partnerships, and why now is the time to systemise your marketing so you’re not reinventing the wheel every six months. It’s a grounded, strategic conversation designed to help you steady demand, protect your revenue, and think more like a Director when it comes to referrals and marketing.

Topics covered on disappearing waitlists, referrals & marketing systems

Disappearing waitlists – Why a “waitlist of 100” might really be 25 people ready to go, and how funding shifts, more providers and foundational supports are changing demand.
Reading your marketing numbers – Using gateway metrics (enquiries, conversions to waitlist, conversions to sessions) to understand what’s actually working.
Beyond word of mouth – The growing risk of relying solely on reputation and a single referrer, and why you need diversified channels and clearer referral data.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Join us this December for Beyond Balance – Women’s Wellbeing at Work, our online conference exploring evidence-informed ways to create a healthier, more sustainable workplace for women.

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Diversify or Disappear? Building a Resilient Allied Health Business

Mon, 03 Nov 2025 06:00:00 +1000

In this episode, Nacre Consulting coaches Chantelle Robards and Layland Webb unpack why Allied Health businesses must move beyond a single funding source—and how to do it without derailing your core services. They cover the immediate push factors (e.g., Thriving Kids, support needs assessments, therapy guideline changes), then map out pragmatic steps to assess exposure, widen revenue pools, and steady operations through the next 12–24 months of reform.

You’ll hear clear, objective moves—from in-house skills audits and adjacent offers to business-to-business/government packages and a minimum viable product approach that gets new services earning sooner.

Topics covered on NDIS reforms, the urgency of diversification, and business strategy:

The Urgency of Diversification – A clear-eyed look at the specific NDIS reforms (Thriving Kids, Support Needs Assessments, new therapy guidelines) that are forcing business owners to rethink their reliance on a single funding stream.
Assessing Your Risk & Auditing Your Strengths – Discover the first critical steps: calculate your business’s true financial exposure to NDIS changes, then conduct an internal skills audit to uncover profitable service opportunities already within your team.
Actionable Growth Strategies – Explore practical ways to expand your offerings beyond 1:1 therapy, including moving into new markets (B2B/B2G), embracing the “Minimum Viable Product” concept to launch new programs faster, and adopting the agile mindset needed to thrive through change.

Related Episodes

Episode Number 371: Thriving Kids, Foundational Supports & What Providers Can Do Now

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Midroll Message: Join us at our online Quarterly Allied Health Business Conference this December!

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Rerun: Wellbeing, Balance, and Remote Work

Mon, 27 Oct 2025 06:00:00 +1000

Mia Poklepovich — Occupational Therapist, founding director of OT Inspire and The Freedom Therapist Club from Alice Springs joins Cathy Love to talk about building a values-led practice that serves remote First Nations communities. Mia shares how her team blends on-country outreach with a strong telehealth model and parent education to ensure continuity when weather, sorry business, or access barriers arise.

They explore moving beyond “traditional therapy” towards a generalist approach that looks at the whole person, the power of listening and cultural safety, and why running a business in seasons guards against burnout. Mia also opens up about scaling teams, protecting energy, and designing weeks that honour both client impact and life outside work.

Topics covered on generalist OT, remote outreach, telehealth & seasons of business:

Generalist Occupational Therapy – Why broad, across-the-lifespan skills matter (especially under the NDIS) and how to stay within scope while meeting real-world needs.
Culturally safe remote services – Building trust, listening first, and tailoring supports for each community’s language, practices, and priorities.
Telehealth & parent programmes – Inside “Empowered Emotions” and how online groups reduce isolation and strengthen co-regulation at home.
Energy, seasons & boundaries – Planning work in quarterly rhythms, protecting morning rituals, and matching tasks to your best energy.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Rerun: Creating Successful Online Occupational Therapy Programs

Mon, 20 Oct 2025 06:00:00 +1000

In this rerun, Cathy speaks with Lauren Hart and Therese Sullivan, Co-Directors of Optimal Living (an OT-only practice specialising in adult neuro and home mods) and co-founders of Otuition, a learning platform for Occupational Therapists. Lauren shares how Optimal Living grew by narrowing its niche, investing in culture, and building robust systems. Therese recounts her journey from first employee to co-director and the mindset shifts, legal groundwork, and trust that underpin a healthy partnership.

They unpack why “grab-and-go” CPD falls short, and how Otuition applies adult-learning design to build clinical reasoning, reflection, and confidence. This episode also dug into OT strengths for entrepreneurship, whole-picture problem-solving, people skills, and emotional regulation—and how leaders can model resilience, review agreements, and keep optimism alive in a challenging market.

Topics covered on OT entrepreneurship, adult learning, systems & operations, partnerships:

Partnerships & leadership – Moving from employee to co-director; trust, shared risk/reward, and reviewing agreements as roles evolve.
Systems that scale – Supervisory structures, accountability, and process discipline to reduce founder dependency and sustain performance.
Designing learning that sticks – Replacing ad-hoc training with structured, self-paced education that builds reasoning, reflection, and growth mindset.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Thriving Kids, Foundational Supports & What Providers Can Do Now

Mon, 13 Oct 2025 06:00:00 +1000

The “Thriving Kids” announcement has sent ripples of uncertainty through the paediatric Allied Health sector. Let’s cut through the noise to discuss what the proposal really means for you as an Allied Health Business Owner. We break down the timeline, the political drivers, and the critical details that are still up in the air.

Chantelle Robards (Speech Pathologist and NDIS specialist coach with deep policy and provider-side experience) translates policy into practice: potential delivery models (e.g., commissioning through schools/ECEC, possible Medicare line items), risks to referral streams and revenue, and practical responses—scenario planning, data discipline, partnerships, diversification, and measured advocacy with peaks and local MPs. This is a must-listen for any provider wanting to stay informed, mitigate risks, and strategically position their practice for a thriving future.

Topics covered on the proposed Thriving Kids program, NDIS changes, and business strategy:

Understanding Thriving Kids: A clear breakdown of what we currently know about the program, the proposed timeline, and the political tensions between the Commonwealth and states that are shaping its development.
Risks vs. Opportunities: A frank discussion on the potential threats to your business model (like a shift to block funding) versus the huge opportunities for growth through new partnerships, service diversification, and potential Medicare funding streams.
Future-Proofing your business: Actionable steps you can take right now to prepare. We cover the importance of data analysis, scenario planning, effective advocacy, and clear communication with your team and clients to navigate the transition with confidence.

Resources Mentioned

Thriving Kids Reforms – What Allied Health Business Owners Are Talking About

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Running Remote Allied Health Support Ops That Matter

Mon, 06 Oct 2025 06:00:00 +1000

In this episode, Cathy Love sits down with Korryn Campbell, one of Australia’s first Certified Online Business Managers (OBM®) and Founder of Allied Business Support Australia.

Korryn shares her 17-year journey from starting a virtual office business during maternity leave to now running a 15-person remote team that supports Allied Health providers across Australia. Together with Cathy, she explores why reception is the heartbeat of any business, how culture-first hiring sustains her growing team, and why trading back time from admin and reception tasks is essential for business owners to thrive.

Topics covered on Allied Health support ops, reception, remote team culture:

Reception as revenue protection – turning missed calls into bookings and managing waitlists.
Scaling a remote team – culture-led hiring, systems, and long-term partnerships.
Resilience in business ownership – lessons from 17 years of building and leading Allied Health support services.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

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Midroll Message: Stronger Allied Health businesses start here – take the Allied Health Biz Quiz.

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The Disabled CEO on Stroke, Resilience, & Redefining Leadership

Mon, 29 Sep 2025 06:00:00 +1000

What happens when a fit, ex-military CEO wakes up unable to speak? In this conversation, Cathy Love is joined by Michael Maher, stroke survivor and Founding Director of The Disabled CEO, to unpack the pinnacle moment that changed everything on 22 July 2022 — and the mindset, tactics, and networks that powered his recovery.

Michael shares the realities of rehab built for older cohorts, the challenge of an “invisible” disability, and why peer connection with other A-type professionals was pivotal. He also explains how The Disabled CEO now raises awareness, shares practical pathways (from hospital outpatient rehab to insurance wins), and helps workplaces support senior staff returning after stroke.

Topics covered on stroke recovery, leadership, advocacy, resilience:

Rehab fit (not age) – Why standard models miss younger, high-functioning survivors and how peer groups change outcomes.
Invisible disability – Aphasia, service dogs, swearing reflexes, and the energy cost of not being believed.
From setback to platform – How The Disabled CEO shares “nuggets” (insurance, referral pathways) and builds C-suite-level support.
Redefining leadership – Public speaking after stroke, board roles, fundraising, and using lived experience for systemic change.

Related Episodes

Episode 337: Building Resilience in Allied Health
Episode 309: Allied Health Coaching and Leadership

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Sole Trader Success Guide – From Midnight Management to Business Momentum

Mon, 22 Sep 2025 06:00:00 +1000

Allied health sole traders, this episode is for you. Cathy Love shines a spotlight on the realities of running your business solo — thriving as a clinician by day but wrestling with “midnight management” after hours.

Drawing from her own early experiences, Cathy unpacks the common challenges sole traders face today: from navigating post-COVID funding reforms and NDIS changes to battling overwhelm, isolation, and burnout. This episode also introduces the free Sole Trader Success Guide Masterclass — a 90-minute practical session designed to help you future-proof your business, reclaim time, and lead with confidence.

Topics covered on sole trader challenges, planning, money mindset, and leadership:

The accidental business owner – why many clinicians become sole traders and how industry shifts have shaped the current landscape.
Simple planning & risk management – how quarterly focus and proactive strategies cut through complexity.
Money mindset & methods – paying yourself properly, knowing the right numbers, and building sustainable habits.
Leading yourself first – preventing burnout, building your support tribe, and growing faster than your business.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Join us in our upcoming FREE Masterclass!

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Systems That Stick – Start Small, Save Time & Build Culture

Mon, 15 Sep 2025 06:00:00 +1000

Systems aren’t just for large organisations — they’re the backbone of every sustainable Allied Health business. “I’ve got NO time”, “It’s all in my head”, or “The team won’t use it” are all common chimes of Allied Health Business Owners.

In this episode, Nacre Consulting’s Business Manager Layland Webb is joined by Marcus Jean-Francois (Nacre’s Systems Champion and Client Concierge), about the real-world barriers to systemising. They cover where to start, how to involve your team, and simple ways AI can tidy up rough notes into usable standard operating procedures.

Topics covered on time-saving systems, risk & resilience, team buy-in:

Time-saving systems – why spending a little time documenting now saves countless hours later.
Risk & resilience – moving “all in your head” knowledge into clear processes to avoid gaps and mistakes.
Team buy-in – involving staff in writing and testing systems so they actually stick.

Related Episodes

Episode 290: Busting the Most Common Myths About Systems

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Rerun: The Ins-and-Outs of Business Law – Challenges, Contracts, Insurance & More

Mon, 08 Sep 2025 06:00:00 +1000

Business law may not be the most glamorous part of running an Allied Health business — but it’s one of the most crucial.

In this re-run episode, Founding Director of Pidcock Law, Nicholas Pidcock will demystify the legal landscape for Allied Health Business Owners. It’s time to explore why proactive legal relationships matter, how to avoid costly mistakes, and what to prioritise in those early years of business.

Nicholas shares his wealth of experience across business law, breaking down common pain points and showing owners how to protect their business, their people, and their peace of mind.

Topics covered on start-ups, contracts and employment, leases and insurance:

Start-ups done right – Proactive legal check-ins, choosing the right entity (sole trader vs company), and building solid foundations early.
Contracts & employment – Service agreements that fit your practice (not templates), employees vs contractors, and what to include in employment agreements.
Leases & insurance – What you’re really signing (directors’ guarantees, disclosure statements) and the must-have cover: PI, public liability, business interruption, and personal protection.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Calling all Allied Health sole traders, this is the masterclass sole traders you have been waiting for. Learn more about The Sole Trader’s Success Guide Masterclass.

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Leading the Shift with Neuroaffirmation and Purposeful Growth

Mon, 01 Sep 2025 06:00:00 +1000

From burnout to bold business moves—Alice Ayliffe is carving a new path for neurodivergent clinicians and the clients they support.

In this energising and honest conversation, Cathy Love chats with Alice about her journey as an Occupational Therapist, Allied Health Business Owner, and proud neurodivergent woman. After relocating to Hobart, facing major health challenges, and rethinking everything from delivery models to client alignment, Alice has rebuilt a career around sustainability and authenticity.

They explore the design of her neuroaffirming ADHD support program, The Shift, and how she’s helping clinicians grow with purpose instead of pressure.

Topics covered on neuroaffirming practice, business reinvention, adult ADHD advocacy, and purposeful growth:

Neuroaffirming practice – Alice shares what affirming support looks like for adults with ADHD and how trauma-informed care shapes her approach.
Business reinvention – From burnout and recovery to launching two deeply aligned businesses, Alice shares her roadmap to resilience.
ADHD advocacy – Why Occupational Therapists are perfectly placed to support people with ADHD, and how Alice is equipping them to do it well.
Purposeful growth – Inside her education program The Shift, community-building for ADHD OTs, and rewriting the rules of Allied Health work.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Calling all Allied Health sole traders, this is the masterclass sole traders you have been waiting for. Learn more about The Sole Trader’s Success Guide Masterclass.

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The Power of Nimbleness in Allied Health Business

Mon, 25 Aug 2025 06:00:00 +1000

Navigating the shifting landscape of NDIS rules, policy changes, and mounting pressures can be messy. But the most successful Allied Health businesses have one thing in common: they’re nimble.

In this solo episode, Cathy Love explores the true meaning of nimbleness for Allied Health Business Owners. Drawing from her coaching conversations and real-world examples, she reveals the traits and tactics of those who adapt and thrive in chaos. Forget waiting for the dust to settle—Cathy shows you how to spot opportunities, reset priorities, and lead with courage.

Topics covered on adaptability, flexibility, speed of change, and innovation under pressure:

Adaptability & Flexibility – Learn how leaders shift resources and reset priorities without losing momentum.
Speed of Change – Uncover why some businesses move fast and thrive while others stall and survive.
Innovation Under Pressure – Turning tough funding and policy changes into opportunities for new services and smarter systems.

Related Episodes

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

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Midroll Message: Curious if your business is nimble enough? Take our free Allied Health Biz Quiz to find out.

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The Pressure to Step Up – NDIS Reform Fallout

Mon, 18 Aug 2025 06:00:00 +1000

If it feels like the goalposts keep shifting—you’re not imagining it.

In this unfiltered episode, Cathy Love is joined by Chantelle Robards to unpack the relentless changes shaking the NDIS landscape. From the ministerial brief to foundational support confusion, CEO transitions, and tightening gap payment rules—this episode unpacks the mounting pressure on Allied Health Business Owners.

Chantelle doesn’t hold back. She shares why she wrote her own version of the ministerial brief, what the Grattan report missed, and what Allied Health businesses need to do now to step up and lead through the reform fog.

This isn’t about panic. It’s about stepping up.

And it’s about protecting your passionate team, your clients, and your business.

Topics covered on NDIS reforms, quarterly funding risk, gap payment crackdown, and foundational supports:

NDIS reforms – What’s in the ministerial brief, what’s not, and why staying informed matters more than ever.
Quarterly funding risk – The funding period chaos that’s tripping up providers and how to protect your revenue and participants.
Gap payment crackdown – The rules are tightening. Chantelle breaks down what you can (and can’t) bill—plus how providers are being caught off guard.
Foundational supports – Still confused? You’re not alone. Here’s what we know, what’s still unclear, and why providers need to be proactive.

Additional resources mentioned: NDIA Incoming Ministers Brief

Related Episodes

Episode Number 360: Rising Above the NDIS Storm
Episode 363: From Protest to Pivot – What Allied Health Must Do Next

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From Protest to Pivot – What Allied Health Must Do Next

Mon, 11 Aug 2025 06:00:00 +1000

The changes keep coming, and Allied Health businesses are feeling every bump. In this powerful episode, Cathy Love speaks with the amazing Sarah Collison, Founding Director of Verve OT and Verve Learning, about the turbulent aftermath of the 2025–26 NDIS pricing changes.

What began as a rare moment of unity across the Australian Allied Health sector coming together to protest for change—has since morphed into a cycle of rapid adaptation and relentless daily decision-making. Sarah shares what she’s seeing on the ground: financial stress, leadership strain, team fatigue, and difficult client conversations.

But she also offers clarity on what must come next—strategic pivots, values-based decisions, and bold, transparent leadership.

Topics covered on NDIS pricing fallout, adaptive leadership, ethical billing, and foundational supports:

NDIS pricing fallout – Sarah breaks down the travel cuts, quarterly budgets, and financial impacts hitting Allied Health providers hard.
Adaptive leadership – How practice owners are leading their teams through uncertainty, burnout, and constant decision-making.
Ethical billing – The fine line between fair cost recovery and participant trust, and how to communicate pricing changes with transparency.
Foundational supports – What’s emerging behind the scenes, and why business owners need to stay informed and proactive.

Related Episodes

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

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Remote Work, Real Impact - Story of Growth, Grit and Gratitude

Mon, 04 Aug 2025 06:00:00 +1000

In this heartfelt and inspiring episode, Cathy Love chats with long-time team member Emma Samia, Creative Designer at Nacre Consulting. For over 12 years, Emma has been a vital part of the business’s evolution—first as a virtual assistant and now as the creative mind behind much of Nacre’s visual content.

Emma opens up about her journey through motherhood, professional pivots, side hustles (hello, cake queen!), and how flexible, remote work has shaped not only her career but her entire lifestyle. Together, Cathy and Emma reflect on the early days of Nacre, the changes they’ve navigated, and what it really means to contribute meaningfully to a business while working from home—with kids underfoot and Canva open.

This episode is a celebration of loyalty, learning, and the power of small consistent contributions over time.

Topics covered on remote work, creative roles, flexible working, and business growth:

Remote work – Emma shares how connection, culture, and care have helped the Nacre team thrive across states and seasons.
Creative roles – From PowerPoint decks to workbooks and Masterclass pressos, Emma reveals what goes into crafting beautiful resources behind the scenes.
Flexible working – A candid look at how Emma balances work with raising three kids, managing boundaries, and building a life around her passion.
Business growth – A behind-the-scenes view of Nacre’s evolution and how Emma’s role and confidence have grown alongside the business.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Theratrak – Breaking Barriers in Allied Health

Mon, 28 Jul 2025 06:00:00 +1000

What if technology could bridge the gap between therapy sessions, empower families, and reduce therapist burnout—all without compromising quality care? In this episode, Cathy Love is joined by Laura Simmons, Occupational Therapist turned accidental tech founder and CEO of Theratrak.

Theratrak started as a simple idea for sharing therapy activities with families. Today, it’s an industry-leading platform supporting clinicians worldwide with gamification, collaboration, and powerful features for better outcomes.

Topics covered on gamification in therapy, real-time journaling for families, and global adoption & accessibility:

Gamification in Therapy – How rewards and interactive tools keep kids (and adults) engaged between sessions, turning practice into play.
Real-Time Journaling for Families – A closer look at Theratrak’s Journal feature, giving carers and clinicians a simple way to share qualitative feedback without adding to workload.
Global Adoption & Accessibility – Why clinics worldwide are using Theratrak to overcome time, cost, and workforce challenges—and how asynchronous therapy models are reshaping care delivery.
What’s Next for Theratrak – Sneak peek into the future: AI integration, advanced reporting tools, and partnerships like the exciting new Courty Kids collaboration.

Why This Matters for Allied Health Businesses

Therapists face mounting challenges: long waitlists, funding limitations, and limited time for admin. This episode explores how innovative, co-designed tech can help your clinic:

✅ Improve client engagement and outcomes

✅ Streamline workflows and reduce burnout

✅ Build scalable, sustainable therapy models

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

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Rising Above the NDIS Pricing Storm

Mon, 21 Jul 2025 06:00:00 +1000

In this solo episode, Cathy Love takes you behind the scenes of one of the most challenging and fast-moving seasons in the Allied Health sector. From the shock of the Annual Pricing Review (APR) to the massive advocacy efforts, strategic pivots, and business recalibrations, this episode is a time capsule of resilience and tenacity.

Cathy reflects on what happened, what it meant for Allied Health Business Owners, and why this shake-up has sparked long-overdue change. You’ll hear her thoughts on critical business planning, risk mitigation, team communication, and why staying connected and proactive is more important than ever.

Cathy’s key message? You don’t have to navigate this alone.

Support, strategy, and strong community connections are here for you.

Topics covered on NDIS pricing cuts & industry response, rapid business recalibration, and future-proofing your business:

NDIS pricing cuts & industry response – How the recent pricing changes blindsided businesses and sparked unprecedented advocacy.
Rapid business recalibration – Key actions Allied Health owners took to protect revenue, restructure services, and communicate effectively with teams and clients.
Future-proofing your business – Why risk mitigation, revenue diversification, and strong community connections are essential for what’s coming next.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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From Solopreneur to Powerhouse – Leading Change and Building Culture

Mon, 14 Jul 2025 06:00:00 +1000

Kelly Forbes is the Founder and Director of Forbes Care Occupational Therapy. With a background in paediatric OT, Kelly is known for her team-first leadership approach and commitment to building a business where clinicians thrive.

From solo practitioner to Director of a 26+ person Allied Health business, Kelly Forbes has led Forbes Care Occupational Therapy with purpose, culture, and calm. Host Cathy Love speaks with Kelly about her transition into business leadership, and the steps she’s taken to grow a sustainable, values-based business.

They discuss the impacts of the 2025 NDIS Pricing changes and how Kelly’s team is responding with financial foresight and clear communication. Hear how Forbes Care’s feedback culture supports staff wellbeing, leadership development, and clinical excellence.

Topics covered on team growth, NDIS reform, leadership mindset, and culture:

Team growth & structure – Kelly’s journey from sole trader to building a team with flexible roles, clear pathways, and strong foundations.
Navigating NDIS changes – Strategic responses to the July 2025 pricing changes, especially around travel and service mix.
Leading & letting go – How Kelly overcame her fear of delegation and developed a shared leadership model.
Embedding culture & feedback – Creating psychological safety, honest communication, and a culture of ongoing development.

Related Episode

Episode Number 347: Navigating NDIS Reform and Future-proofing Allied Health Businesses

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

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Midroll Message: Attend our FREE Masterclass!

Smarter Business Decisions: Models, Mindset & the Numbers That Matter

Mon, 07 Jul 2025 06:00:00 +1000

In this episode, Cathy Love is joined by Layland Webb, Business Manager at Nacre Consulting, to unpack the mindset and mechanics of business decision-making for Allied Health Directors. It’s a practical, number-loving conversation that explores how data and planning can lift the fog and help owners lead with clarity.

From budgeting to strategic decision frameworks, Cathy and Layland talk through what it takes to make sound business choices when pressure is high and resources are tight. Expect grounded advice and a few relatable laughs as they reflect on common mistakes and what Allied Health Business Owners can do to future-proof their operations.

Topics covered on decision-making, financial planning, and leadership mindset:

Decision-making models: Why Allied Health Business Owners benefit from clear structure in making big calls.
Financial literacy and forecasting: Understanding the numbers that actually matter.
Mindset of strong directors: Staying focused when the going gets tough (and messy).
Common financial pitfalls: What to watch out for and how to course correct.
Practical habits for clarity: Tools and techniques to move from chaos to confidence.

Related Episodes

🎙 Episode 355: The Financial Team You Deserve – Habits, Know-How & EOFY Wins

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Rerun: Measuring Performance & Success through Data

Mon, 30 Jun 2025 06:00:00 +1000

In this rerun episode, Cathy Love chats with Cullen Brugman, Managing Director of Dashboard Magic, about how data is the secret weapon in smart Allied Health business management.

Cullen unpacks what good data actually looks like, why Allied Health professionals shouldn’t fear it, and how dashboards can radically improve decision-making. They explore the real-world benefits of having business data clearly visualised and how that can drive better conversations, stronger leadership, and ultimately, sustainable growth.

"We don’t need 100 dashboards. We need one that shows the right numbers to the right people at the right time." — Cullen Brugman

Topics covered on dashboards, data clarity, and decision-making:

The data dashboard difference: Why Allied Health businesses need simplified and powerful views of their key numbers.
From overwhelm to clarity: How to choose the right metrics and ditch the noise.
Getting team buy-in: Why involving your team in data conversations builds ownership and performance.
The magic in visuals: How well-designed dashboards can shift how you lead, plan, and grow your business.

Download Cullen’s free Business Metrics Google Sheet to get started.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Come join us at our FREE Masterclass!

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Rerun: Leadership Strategies for Coaching Underperforming Employees

Mon, 23 Jun 2025 06:00:00 +1000

When a team member underdelivers, it impacts more than just KPIs — it affects morale, culture, and your time as a business leader.

In this rerun episode, Cathy Love sits down with Nacre Consulting’s Business Manager – Layland Webb to talk about the real-life challenges of leading through underperformance in Allied Health. They share stories and strategies from the field, including how to hold tough conversations, the role of regular coaching, and how to prevent underperformance from spreading.

Whether you’re facing silent disengagement, repeated mistakes, or a team vibe that feels “off” — this episode provides clear, values-based approaches to help you lead with clarity and courage.

Key topics covered in this episode:

How to effectively approach coaching underperforming employees.
The impact of underperformance on team culture and morale.
Identifying and addressing the root causes of employee performance issues.
Crafting strong leadership strategies to guide your team.
The importance of documentation and communication in managing performance.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Come join us at our FREE Masterclass!

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Women in Allied Health Marketing – Leadership, Voice & Strategy

Mon, 16 Jun 2025 06:00:00 +1000

In this episode, Cathy Love sits down with Nicola Photiou, Marketing Manager at Nacre Consulting, for an energetic and behind-the-scenes conversation about women leading the charge in Allied Health business marketing.

Nicola shares her career journey from local government comms to shaping national-level marketing strategy at Nacre. They explore how Allied Health Businesses can leverage storytelling, branding, and authentic messaging to drive real-world impact. The conversation also touches on imposter syndrome, visibility for women in business, and the importance of keeping values and connection at the core of all marketing efforts.

Key topics covered:

Marketing strategy in Allied Health: How to use storytelling, branding and visibility to build strong client relationships and drive referrals.
Women in leadership: Building confidence, navigating imposter syndrome and owning your voice in business conversations.
Authenticity in branding: Creating marketing that reflects your business values, not just sales targets.
The evolution of Nacre’s marketing: A candid look into what’s working, what’s changing, and what’s next.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Secure your spot in the upcoming FREE Masterclass!

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Planning Beyond the Panic: Revenue Diversification for Allied Health Businesses

Mon, 09 Jun 2025 06:00:00 +1000

In this episode, Cathy Love is joined by Nacre’s Business Manager, Layland Webb, for a grounded and practical conversation on how Allied Health Business Owners can plan beyond the panic. With rising costs, shifting markets, and mounting pressure on Directors, it’s time to reframe business planning as a strategic opportunity—rather than just survival mode.

Cathy and Layland unpack how to review your business model, think creatively about revenue streams, and build agile plans that reflect the real world. They share how to avoid reactionary decisions, and instead shape strategies around sustainable, scalable service delivery.

If you’re feeling stuck or simply want to broaden your business thinking, this episode will help you reset, reframe, and replan with confidence.

Key topics covered:

Business Planning That Reflects Reality: Moving beyond idealism and designing plans that withstand uncertainty
Revenue Diversification: Rethinking service delivery models, funding sources, and pricing
Contingency Planning: Building in buffers, flexibility, and options when the unexpected hits
Stepping Into Director Thinking: Staying calm, curious, and clear-eyed in your decision-making

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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The Financial Team You Deserve: Habits, Know-How & EOFY Wins

Mon, 02 Jun 2025 06:00:00 +1000

As EOFY approaches, it’s time to get serious about your numbers and your financial support team. In this episode, Cathy Love and Layland Webb dive into a favourite topic—loveable numbers, while they share why EOFY isn’t just about paperwork and tax returns, but an opportunity to check in on your business brilliance.

Cathy and Layland breaks down what makes a financial team truly effective in the Allied Health sector, from accountants and bookkeepers to BAS agents and beyond. From habits to reporting rhythms to knowing who belongs on your dream team, this episode lays down the blueprint for mastering financial leadership in Allied Health. They walk you through essential habits to adopt, how to build relationships with financial pros who get your business, and the EOFY rituals that set up success for the new financial year.

Topics covered on financial teams, EOFY rituals, and healthy business habits:

EOFY as a business checkpoint: Treat the end of financial year as a leadership opportunity, not just compliance.
Building your financial dream team: What roles you really need around the table—and what red flags to look for.
Habits for financial clarity: The reporting cycles, meeting cadences, and rituals that keep your financial game strong.
Knowing your role: Understanding your financial responsibilities as a director is non-negotiable for business growth.
Empowering your team with numbers: Why financial literacy is everyone’s business—and how to build it into your culture.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Secure your spot in the Online Conference!

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DSC Annual NDIS Conference – Key Takeaways

Mon, 26 May 2025 06:00:00 +1000

Fresh from attending the 2025 DSC Annual NDIS Conference in Melbourne, Cathy shares her personal highlights, key takeaways, and thoughtful reflections. From foundational supports and registration reform to employment gaps and AI, this wrap-up covers the big conversations and subtle shifts shaping the future of the NDIS. Whether you joined the event or are catching up now, Cathy unpacks the moments that mattered and what they might mean for your Allied Health business.

Key topics covered include:

The most discussed issues in the room — from workforce capacity to foundational support gaps
The call to action around under-utilised employment supports
Highlights from the quality and safeguarding discussion with Commissioner Louise Glanville
Emerging voices and the growing focus on co-design and implementation frameworks
Sector stress, smart planning, and why scenario mapping matters more than ever
Why the sector — despite the pressure — is expected to rise to the moment

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Secure your spot in the Online Conference!

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Leading with Intuition, Energy, and Purpose

Mon, 19 May 2025 06:00:00 +1000

In this soulful and deeply practical episode, Cathy Love sits down with Elanie Moulos, Occupational Therapist and Founding Director of SereneKids Therapy. Based in New South Wales, Elanie shares her unique approach to paediatric OT, team leadership, and business ownership—one grounded in nervous system regulation, emotional intelligence, and energetic awareness.

You’ll hear how Elanie built SereneKids Therapy from a solo mobile practice into a thriving clinic with a values-aligned team and a serene, purposefully curated environment. She opens up about navigating business with an autoimmune condition, the importance of cyclical living, and what it truly means to hold space as a leader. From team rituals to personal resilience, this conversation is packed with takeaways for Allied Health professionals looking to lead with more intention and integrity.

Key topics covered include:

Creating a clinic culture grounded in nervous system care, psychological and emotional safety
What cyclical energy, seasonal living, and intuitive leadership look like in real time
Balancing business ownership with the challenges of chronic health conditions

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Secure your spot in the Online Conference!

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Sneak Peek: What’s Powering High-Performing Businesses

Mon, 12 May 2025 06:00:00 +1000

Our much-anticipated Quarterly Allied Health Business Conference is back on Friday 6th June 2025. And in this solo episode, Cathy gives you a little sneak peak on everything you need to know about this online event. From the behind-the-scenes prep to the carefully curated speaker line-up, you’ll hear how this practical, interactive event is designed to give you strategies you can implement immediately.

Whether you’re scaling up, systemising, or just trying to get paid on time, there’s something here for every Allied Health Business Owner.

Key topics covered include:

A detailed look at the 2025 conference program and why this year’s theme hits the mark
Key sessions on:
✅ NDIS updates, reporting, and payment workarounds
✅ Xero and splose reporting tools for financial clarity
✅ AI tools to boost your social content and clinical workflow
How the Business Brains Trust and Self-Care Protocol will fuel your next leadership leap
The early bird bonus that could save you thousands of dollars! (This promo ends 16th May 2025)

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Secure your spot in the Online Conference!

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Rerun: What Financial Transparency Looks Like at a Not-For-Profit Charity

Mon, 05 May 2025 06:00:00 +1000

Kimberly Lewis, General Manager at Prelude Australia, joins the podcast for an in-depth chat that every Allied Health Business Owner should listen to. Prelude Australia is a not-for-profit charity providing early childhood and therapy supports for children.

You’ll hear Kimberly discuss the early days of her career and her experience being born deaf in her right ear, how she switched her role from a Speech Pathologist to a General Manager, gaining leadership skills and navigating such a steep learning curve. Kimberly also discusses the not-for-profit structure, including in-depth details on financial disclosure and awareness.

Topics covered in this episode:

Kimberly’s role as a General Manager and what’s involved in decision-making strategies and skills.
The importance of values and how they influence her role as a GM.
Financial disclosure with employees.
How financial aspects tie into Prelude Australia being a non-profit organisation.
How Kimberly builds knowledge and awareness around financial aspects of the business.
Challenges to working in a financially transparent way.
Why all Allied Health leaders should fall in love with numbers.

P.S. Need a little extra support on your business journey? Whether you're navigating challenges or looking to reach new goals, we're here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Settling Grads, Shifting Marketing, and the Evolving NDIS

Mon, 28 Apr 2025 06:00:00 +1000

In this powerful roundtable episode, Cathy Love is joined by coaches Chantelle Robards and Layland Webb to unpack the key business trends shaping the Allied Health sector right now. Together, they explore how 2024 new graduates are settling into practices, what’s changing in referral pipelines, the challenges of school access, marketing realities, and critical updates about the evolving NDIS environment.

From financial planning and summer-proofing wins to navigating foundational supports and PACE challenges, Cathy, Chantelle, and Layland provide an honest, practical review of the last quarter — and the vital mindset shifts needed for the months ahead.

Key topics covered include:

How stronger onboarding and career pathways are improving new graduate retention.
Why proactive marketing—not just ads—is critical to business success.
The growing challenge of school access and how businesses are adapting.
Major changes in NDIS plans, invoicing scrutiny, and the PACE rollout.
Why understanding your numbers is crucial for business stability in 2025 and beyond.

P.S. Need a little extra support on your business journey? Whether you're navigating challenges or looking to reach new goals, we're here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Limited spots left in the Clinical Leaders Collective!

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Rerun: Building Team Culture & Overcoming Imposter Syndrome

Mon, 21 Apr 2025 06:00:00 +1000

In this heartfelt episode, Cathy Love sits down with Jess Nyman, Occupational Therapist and Founding Director of Only About Kids, to explore her journey of starting and growing a paediatric Allied Health business through the challenges of the pandemic.

From starting out in a single rented room to designing her dream clinic, Jess talks openly about the steep learning curves of leadership, embracing feedback, and creating a workplace that feels safe, supportive, and team-first.

She also unpacks what it means to build a values-driven team culture, manage the emotional load of business ownership, and get the business ready to run without her.

Key topics covered include:

Psychological safety: How Jess fosters open communication, trust, and support within her growing team.
Imposter syndrome and leadership: Being honest about self-doubt, embracing feedback, and developing as a Director.
Building a leave-ready business: Delegating admin, onboarding a receptionist, and preparing the team to run the business in her absence.
Loving the job while letting go: Finding joy in leadership while learning to release control and trust the team.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Limited spots left in the Clinical Leaders Collective!

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The Future of NDIS – Advocacy, Reform and Allied Health

Mon, 14 Apr 2025 06:00:00 +1000

In this compelling episode, Cathy Love speaks with occupational therapist, advocate, and policy influencer Muriel Cummins. From her early days in Dublin to her current leadership roles with Every Australian Counts and OTSI (Occupational Therapy Society for Invisible Disabilities), Muriel shares her journey through clinical practice, mental health, policy, and the NDIS landscape.

They unpack the real-time realities of NDIS reform and its impact on Allied Health business owners, practitioners, and the communities they support. Muriel discusses the urgency for collaborative voices in policy, the risks of rushed reform, and how Allied Health professionals can—and must—be part of shaping what’s next.

“We need to be ready to go with a unified, strong voice to say: there are things that are not okay. We’re not going back to the 90s. We’ve come this far, and we know what can work.” — Muriel Cummins

Key topics covered include:

NDIS advocacy and reform: How grassroots movements like Every Australian Counts are holding the line against rushed reforms and systemic risk.
Support needs assessments: What Allied Health providers need to know about looming legislative changes and clinical documentation.
Small business voices in policy: Why it’s critical for Allied Health business owners to speak directly with political candidates.
OTSI’s Role and Response: The actions OTSI is taking to ensure Allied Health professionals are included in NDIS design and reform conversations.

Additional resources mentioned:

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Limited spots left in the Clinical Leaders Collective!

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Learning from Families Navigating Disability

Mon, 07 Apr 2025 06:00:00 +1000

In this episode, Cathy Love chats with Emma Price—founder and CEO of Source—about her decade-long journey creating meaningful resources for families navigating disability. What began as a personal response to her daughter’s diagnosis has evolved into a national platform spanning print, digital, and Australia’s biggest disability expos.

“Therapists learn so much at uni, but they often miss the emotional intelligence and human side and that’s where Source Pro steps in… We bring the fun, the energy, and the heart because families navigating disability deserve information, connection, and joy.” — Emma Price

Emma reflects on Source’s growth, the rebrand beyond ‘kids’, and the launch of Source Pro. This was described as a fresh take on professional learning designed to bridge the gap between clinical skills and family connection.

Key topics covered include:

The Origins of Source – How Emma’s personal experience as a parent led to the founding of a national movement.
Evolution of the Brand – From Source Kids to Source: growing with the community and expanding reach.
The Power of Print and Events – Why magazines and expos still matter in today’s digital world.
Launching Source Pro – A fresh, energising take on professional learning for therapists and educators.
Running a Small but Mighty Team – Lessons in remote leadership, team culture, and tenacious productivity.
What’s Next? – Regional plans, digital transformation, and building out new services for professionals and families.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Limited spots left in the Clinical Leaders Collective!

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Leading Through Change – A Physiotherapy Business Journey

Mon, 31 Mar 2025 06:00:00 +1000

Peter and Julienne Locke, physiotherapists and business owners, joins Cathy Love this week to discuss their inspiring journey in the Allied Health sector. They share how they built their business, refined their leadership approach, and managed workforce challenges amidst shifting industry landscapes.

Peter and Julienne reflect on the evolution of their leadership structure, the impact of COVID-19 on team dynamics, and the adjustments required to sustain a strong, values-driven business. They also provide insights into navigating NDIS and aged care reforms and offer advice to business owners looking to future-proof their businesses.

If you’re an Allied Health Business Owner, this episode delivers valuable perspectives on leadership, business sustainability, and adapting to industry change.

Topics covered on starting and scaling a business, NDIS and Aged Care reforms, sustaining a strong team culture, and balancing business and family relationships:

Starting and scaling a business – The journey from a solo practice to a multidisciplinary team.
NDIS and Aged Care reforms – Insights on sector changes, pricing pressures, and what business owners need to know.
Sustaining a strong team culture – The importance of support, mentorship, and fostering a values-driven workplace.
Balancing Business and Family – Managing a business as a couple and setting boundaries between work and life.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Limited spots left in the Clinical Leaders Collective!

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Navigating NDIS Reform and Future-Proofing Allied Health Businesses

Mon, 24 Mar 2025 06:00:00 +1000

Cathy Love is joined by Chantelle Robards, Specialist Coach at Nacre Consulting, for a timely conversation on how the NDIS reform agenda is impacting team wellbeing and business confidence in the Allied Health sector.

They unpack the growing trend of clinician movement, the weight of reform fatigue, and the tough decisions Allied Health Business Owners are facing around NDIS provider registration. This episode offers clarity, context, and encouragement — all while providing tangible actions you can take to protect your people and stay strategic in changing times.

Topics covered on navigating NDIS reform and future-proofing Allied Health businesses:

How the current NDIS reforms are affecting team culture and morale
Why some businesses are questioning their NDIS registration status
The financial, workforce, and compliance challenges of staying on as NDIS registered provider
Why advocacy and business community conversations matter more than ever

Resource Mentioned

Schedule a 1-1 private conversation with NDIS Specialist Coach, Chantelle Robards with Nacre Consulting’s NDIS Power Pack. Navigate the NDIS reform with expert guidance. Limited sessions available — book yours now.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Limited spots left in the Clinical Leaders Collective!

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Rerun: Clinical Leaders Collective – NEW 90-Day Program

Mon, 17 Mar 2025 06:00:00 +1000

Clinical Leaders Collective is back with a bang! Tune in to catch a glimpse at what you’ll discover about this utterly practical 90-day program for your Clinical and Team Leaders.

After doing a whole lot of data research and getting industry intel on the role of Clinical and Team Leaders, Nacre Consulting has designed and perfected the Clinical Leaders Collective Program where Clinical and Team Leaders can upskill and boost confidence.

Cathy discusses the difficulty of finding industry-specific training opportunities for Allied Health leaders, especially programs that don’t build on business mindset. That’s where this program comes in – it’s going to bring everyone together as a collective to accelerate skills and confidence with highly practical steps.

Key learnings from this program:

Knowledge to lead a team of happy, productive people
Skills to drive sustainable business results
Confidence in their ability to do it themselves
AND SO MUCH MORE!

Find out more about upcoming Clinical Leaders Collective

P.S. Need a little extra support on your business journey? Whether you're navigating challenges or looking to reach new goals, we're here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Find out more about upcoming Online Conference

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Embracing Neurodiversity in Allied Health

Mon, 10 Mar 2025 06:00:00 +1000

In this episode, Yael Clark, a Developmental Psychologist, Clinical Supervisor and passionate advocate for neurodiversity-affirming care, joins us to explore the shifts needed in Allied Health services.

We discussed the importance of ethical and affirming therapy, how practitioners can better support neurodivergent clients, and the role of professional reflection in clinical work. Yael also shares details about the upcoming Neurodiversity Affirming Therapy Conference Australia, happening in July 2025, which will bring together experts and practitioners dedicated to advancing affirming therapy approaches.

Topics covered on Neurodiversity-Affirming Therapy, Ethical Clinical Work, Professional Growth, and the Neurodiversity Affirming Therapy Conference Australia:

Neurodiversity-Affirming Therapy – Understanding and applying affirming practices in Allied Health.
Ethical Clinical Work – The significance of self-reflection and adapting to better serve neurodivergent clients.
Professional Growth & Mentorship – Strategies to build confidence and improve service delivery.
Neurodiversity Affirming Therapy Conference Australia (10th – 11th July 2025) – Why this event is essential for practitioners committed to neurodiversity-affirming care.

Resources Mentioned

Neurodiversity Affirming Therapy Conference Australia

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Find out more about upcoming Clinical Leaders Collective!

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The Productivity Blueprint Online Conference

Mon, 03 Mar 2025 06:00:00 +1000

In this episode, Cathy Love, Director of Nacre Consulting, spills the beans on the upcoming Quarterly Accelerator Conference / Online Conference happening on Friday, 21st March 2025. This isn’t your typical online event—this is where Allied Health Business Owners come to turbocharge productivity, learn from industry leaders, and leave with actionable strategies to implement right away.

Cathy deep-dives into why productivity remains the hottest topic for Allied Health businesses, how it impacts team efficiency, and the exact tools and frameworks they’ll share at this conference.

Here’s an inside scoop on each powerful session:

Clinical Quality Frameworks in Allied Health with Dr. Margaret Beattie – Learn how to design, document, measure, and report clinical quality effectively.
Therapy Outcome Measurer with Andrew Charalambous – Master setting and measuring client outcomes with rigor.
The Productivity Link with Layland Webb – Discover how position descriptions, KPIs, and positive line management drive team performance.
Quarterly Rock Re-setter with Chantelle Robards – Fast, structured quarterly business planning that gets real results.
Team Day Planner – Frameworks and fresh ideas for running impactful team days.

This is more than just another online conference; it’s an opportunity to unlock team efficiency and business brilliance. Connect with like-minded Allied Health Business Owners and leave ready to take on the next quarter (and beyond)!

Midroll message: Learn more about the upcoming event here.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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From Speech Pathology to Multidisciplinary Success

Mon, 24 Feb 2025 06:00:00 +1000

This week, Cathy Love sits down with Megan Ingram, Director of Peninsula Plus, to explore her business journey from Peninsula Speech Pathology Services to a thriving multidisciplinary Allied Health business. Megan shares the challenges and triumphs of rebranding, growing a diverse team, and maintaining strong leadership in an ever-changing healthcare landscape.

From building a cohesive workplace culture to navigating the complexities of the NDIS, this conversation is packed with brilliant gemstones for Allied Health Business Owners.

Topics covered on expanding into a multidisciplinary Allied Health business, rebranding challenges, leadership growth and navigating the NDIS landscape:

Rebranding challenges and the power of strategic marketing
Leadership growth and building a thriving workplace culture
Navigating the evolving NDIS landscape and diversifying revenue streams

Midroll message: Learn more about the upcoming Masterclass here.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Summer Slump Solutions Masterclass

Mon, 17 Feb 2025 06:00:00 +1000

How to Get Back in the Black—Fast!

In this episode, Cathy Love discusses the challenges of the summer slump in Allied Health businesses and how to recover quickly. She introduces the upcoming Masterclass, Summer Slump Solutions: How to Get Back in the Black-Fast, designed to help Allied Health Business Owners tackle cash flow disruptions, client cancellations, and team management challenges.

Cathy also outlines key strategies for diagnosing financial setbacks, implementing recovery plans, and future-proofing businesses for seasonal fluctuations. Tune in for some snippets on how to ensure your business stays profitable all year round.

Topics covered on diagnosing the damage, financial recovery, and boosting sales and referrals:

Diagnosing financial and operational challenges post-summer
Implementing quick financial recovery strategies
Boosting referrals, sales, and client engagement
Optimizing staff utilization and scheduling for stability

Midroll message: Learn more about the upcoming Masterclass here.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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The Power of Branding in Allied Health

Mon, 10 Feb 2025 06:00:00 +1000

In this episode, Cathy Love sits down with Lisa Horton, communications specialist and integral part of Nacre Consulting’s marketing team, to discuss the evolving role of branding in Allied Health businesses. They explore how brand strategy impacts business growth, credibility, and customer connection.

Lisa shares insights into the work she’s done with Nacre, from refining visual branding to creating consistent messaging that attracts the right audience. Tune in to learn why branding is more than just a logo—it’s the foundation for sustainable business success.

Topics covered on branding, credibility, and visual consistency:

Why branding is crucial for Allied Health businesses
How a strong brand builds credibility and attracts the right audience
The role of consistency in visual and messaging strategies
Practical steps for refreshing and evolving your brand

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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State of 2025 – Allied Health Business Landscape

Mon, 03 Feb 2025 06:00:00 +1000

In this thought-provoking solo episode, host Cathy Love takes a deep dive into 2025 and the major trends shaping the year ahead. Covering everything from politics and workforce strategies to AI advancements, cyber security, and the NDIS landscape, Cathy offers insights on how Allied Health business owners can navigate an evolving industry.

With economic and legislative shifts in full swing, this episode is a must-listen for those looking to stay ahead, adapt their business strategies, and embrace innovation.

Topics covered on workforce, AI, cyber security, NDIS, marketing:

The evolving workforce – Reviewing government strategies and key considerations for attracting and retaining talent.

AI in Allied Health Business – How automation and AI-driven tools are reshaping operations and service delivery.

Cyber security concerns – The growing need for business owners to safeguard data and establish robust digital policies.

NDIS and funding changes – The latest on foundational supports, independent assessments, and pricing structures.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Rerun: Young Carers in Allied Health

Mon, 27 Jan 2025 06:00:00 +1000

In this heartfelt rerun episode, Cathy Love sits down with Madeleine Buchner, CEO and Founder of Little Dreamers, a trailblazing organisation supporting young carers. Maddie shares her entrepreneurial journey from founding the organisation at age 16 to leading a national team across multiple states.

Listen in on the unique challenges young carers face, Little Dreamers’ transformative programs, and the importance of creating sustainable support systems. Maddie’s passion for advocacy and innovation shines through as she discusses the systemic changes needed to ensure young carers receive the recognition and support they deserve.

Topics covered on young carers, leadership, innovation, and advocacy:

The evolving role of young carers and the significant impact they have on their families and communities.
Little Dreamers’ innovative programs, including their peer support, education, and new counselling services.
The importance of authentic leadership and fostering a passionate, values-driven team culture.
Challenges in financial sustainability and how to advocate for systemic support and awareness.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Advocating for Music Therapy in Australia

Mon, 20 Jan 2025 06:00:00 +1000

In this compelling episode, host Cathy Love sits down with Monica Zidar, President of the Australian Music Therapy Association (AMTA), experienced music therapist, and Director of Queensland Paediatric Allied Health. Monica shares her journey from a student volunteer to leading AMTA during a time of significant challenges. She reflects on the critical advocacy efforts for music therapy’s recognition under the NDIS and how her team has navigated this complex landscape.

This episode offers a deep dive into the intersection of Allied Health, business leadership, and systemic advocacy, with Monica shedding light on the resilience, teamwork, and passion driving her profession forward.

Topics covered on music therapy, advocacy, and NDIS changes:

The essence of music therapy: Evidence-based practices that achieve functional goals through music.
Monica’s leadership journey: From student representative to AMTA President.
Advocacy under pressure: AMTA’s response to music therapy’s potential exclusion from NDIS therapy supports.

This is your opportunity to make a difference. Whether you're a music therapist, participant, parent, caregiver, or ally, your experiences and perspectives are vital. Show your support for Music Therapy by submitting to the Duckett Review at https://www.austmta.org.au/news-item/18109/beat-the-drum-for-music-therapy

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Thriving Through Uncertainties

Mon, 13 Jan 2025 06:00:00 +1000

In this engaging episode, Cathy Love chats with Charmaine Owen, Founding Director of Kids and Community, about navigating uncertainty, co-designing services, and leading with authenticity. Charmaine shares her refreshing perspective on thriving in unpredictable times and how her team’s innovative programs, like their unique Community Inclusion Coaches and groundbreaking café project, are redefining inclusion for children and adolescents. Together, they dive into the current landscape of NDIS foundational supports, systemic challenges in mainstream services, and the importance of staying anchored to values.

With over 15 years of experience, Charmaine has cultivated a thriving team culture and continues to inspire others with her passion for creating meaningful impact in the Allied Health sector.

Topics covered on NDIS Supports, Inclusion, Leadership and Innovation:

The evolving landscape of NDIS foundational supports and its impact on Allied Health businesses. Embracing uncertainty can lead to innovation and uncover new opportunities.
Kids and Community’s innovative programs, including Community Inclusion Coaches and supported shifts for adolescents. Inclusion should be more than a buzzword; it requires systemic change and practical execution.
The importance of being grounded in authentic, values-driven leadership in creating sustainable change.
Systemic challenges in education and inclusion, and how practical solutions can drive collaborative progress.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Rerun: Entrepreneurial Boardroom Alliance Program

Mon, 06 Jan 2025 06:00:00 +1000

Welcome to this rerun episode of Allied Health Business Brilliance! Cathy Love is joined by Layland Webb to discuss the transformational Entrepreneurial Boardroom Alliance (EBA) program. Together, they unveil the unique elements of this flagship offering, which has been empowering Allied Health Business Owners to navigate challenges, grow their businesses, and achieve remarkable results. Whether you’re curious about joining or want an insider’s perspective, this episode delivers!

For the first time, the Entrepreneurial Boardroom Alliance Program is open to new participants outside their existing client base. Cathy and Layland explain how this exclusive program can guide you to measurable success, whether through increased revenue, time management, or team performance.

Topics covered in this episode:

The core goals of the Entrepreneurial Boardroom Alliance Program.
How peer support enhances accountability and business growth.
Success stories, including 25% revenue growth from participants.
The importance of measurable outcomes like increased joy and time management.
Why this program is perfect for Allied Health Businesses looking for deeper strategy and growth.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Rerun: Understanding Human Behaviour at Work & What Makes Excellent Customer Service

Mon, 30 Dec 2024 06:00:00 +1000

Welcome to another insightful episode of Allied Health Business Brilliance. In this rerun episode, Cathy Love is joined by Cate Schreck, the Founding Director and Service Excellence Coach of Light Bulb Training Solutions and Just for Schools. Cate shares her wealth of knowledge on customer service excellence, emotional intelligence, and how Allied Health businesses can create meaningful team engagement to elevate their operations.

A great quote by Cate, “Excellent customer service is not treating people how you want to be treated, it’s treating people how they want to be treated.”

Topics covered on emotional intelligence, customer service blueprint and frontline customer service:

Cate Schreck’s Journey: Cate reflects on the evolution of Light Bulb Training Solutions and her passion for frontline customer service, emotional intelligence, and team cohesion.
Emotional Intelligence in Action: Cate explores the importance of emotional intelligence (EQ) versus intellectual intelligence (IQ) in the workplace, highlighting its impact on team dynamics, customer interactions, and overall workplace culture.
Specialised Training for Schools: Cate shares her tailored approach to equipping non-teaching staff in schools with essential customer service and emotional intelligence skills through her business, Just for Schools.
The Customer Service Blueprint: Cate’s book, The A to Z of Service Excellence, offers actionable strategies for frontline teams and has become a trusted resource across industries.

Resources Mentioned

EQ – Daniel Goleman’s Book https://www.danielgoleman.info/
Cate’s Book – The A-Z of Service Excellence
LTS Free Resource – The WIN Activity
LTS Free Resource – Service Excellence Conversations

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Rerun: Artificial Intelligence in Allied Health Operations – What You Should Know

Mon, 23 Dec 2024 06:00:00 +1000

In this episode, we have Marcus Jean-Francois, Systems Champion and Coach at Nacre Consulting, joins the podcast with Chantelle Robards to discuss what Allied Health Business Owners should be looking out for when it comes to Artificial Intelligence. Deep dive into the world of AI and its practical applications in Allied Health. Tools like ChatGPT and Gemini are transforming business operations like creating workflows, newsletters, and clinical programmes, saving time and enhancing precision.

Marcus shares his expertise, covering AI’s evolving capabilities, tips for “priming” tools like ChatGPT for optimal results, and the importance of adapting to emerging technologies. This episode is packed with insights to help Allied Health professionals navigate the AI landscape confidently and effectively to streamline work and processes.

Topics covered on Artificial Intelligence and ChatGPT:

What ChatGPT does and how it works.
How to use ChatGPT – his top tips.
Demystifying prompting and priming.
The ChatGPT regular version vs. paid version.
Where ChatGPT is going in the future.
ChatGPT examples in real-time.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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2024 Reflections - Wins, Challenges, and What's Next?

Mon, 16 Dec 2024 06:00:00 +1000

In this special year-end episode, Cathy Love is joined by Chantelle Robards and Layland Webb for a lively and insightful conversation about 2024. Together, the trio reflects on the year’s highlights, key industry trends, recruitment successes, and the lessons learned along the way while navigating the evolving NDIS landscape.

The trio also celebrates Nacre Consulting’s impactful programs like the Flying Start-Up Club and Quarterly Accelerator Conferences. With stories of wins, resilience, and team retreats, this episode offers a heartwarming look back at a transformative year. Without a doubt, an episode that will inspire you for 2025!

Topics covered on celebrating wins, workforce trends, and adapting to NDIS changes:

Celebrating Wins: How reflecting on small and big victories fuels business and personal growth.
Workforce Trends: Improvements in recruitment and retention and their impact on the Allied Health sector.
Adapting to NDIS Changes: Deep dive into policy shifts and the importance of Allied Health Business Owners having a voice in consultations.
Nacre Consulting Highlights: Behind-the-scenes stories from program launches, team successes, and retreats.
Personal Reflections: Cathy, Chantelle, and Layland share personal milestones, adventures, and the joys of balancing work and life.

Related Episodes

Episode 324: The Power of Team Retreats in Allied Health

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

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Building Resilience in Allied Health Business

Mon, 09 Dec 2024 06:00:00 +1000

Join Cathy Love and Dr. Margaret Beattie, Health Service Manager at Super Rehab, as they dive into the intricacies of building resilient Allied Health businesses. Margaret shares her journey, the evolution of Super Rehab, and the strategies they’ve employed to foster a thriving team culture, introduce innovative services, and create sustainable growth in the Allied Health sector.

In this episode, Dr. Margaret also sheds light on the challenges of navigating the ever-changing Allied Health landscape, including adapting to NDIS reforms, addressing workforce needs, and sustaining growth. Through candid discussion, she highlights the value of strategic planning, robust team culture, and aligning clinical excellence with business goals, providing practical takeaways for Allied Health professionals seeking to elevate their practice. Through it all, she emphasises the importance of team culture, strategic planning, and the value of aligning clinical excellence with business goals.

Topics covered on leadership, growth, and innovation:

The evolution of Super Rehab and its commitment to personalised client care.
Building a strong team culture and fostering professional growth.
The role of leadership in driving innovation and adapting to industry challenges, especially with the constant NDIS reforms.

Related Episodes

Episode 323: The Impact of the NDIS on Team Wellbeing
Episode 230: Fostering a Strong Team and Deconstructing Professional Resilience

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

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Building Value in Your Allied Health Business

Mon, 02 Dec 2024 06:00:00 +1000

In this episode, Cathy Love reconnects with Michael Kerr, founding director of Kerr Capital, for an in-depth discussion on building sustainable value in small businesses. Together, they explore the importance of operational efficiency, financial clarity, and strategic planning to create businesses that thrive—whether owners choose to sell, scale, or step back.

Topics covered on Allied Health Business Growth and Strategic Planning:

Optimising Operations for Allied Health Businesses: Practical steps to streamline day-to-day management, improve profit margins, and reduce owner dependency.
Understanding Valuation: What drives value in an Allied Health business, including financial performance, client mix, and operational systems.
Preparing for Sale or Transition: How Allied Health Business Owners can plan for potential buyers while maintaining a strong, sustainable business.
Responding to Acquisition Inquiries: Tips on handling buyer approaches, evaluating legitimacy, and safeguarding your business’s reputation.
Flexible Ownership Options in Allied Health: Exploring pathways to remain connected to your practice post-sale, such as advisory roles, partial ownership, or seasonal involvement.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Evolutions of Paediatric Physiotherapy and Innovations in Allied Health

Mon, 25 Nov 2024 06:00:00 +1000

In this episode, Cathy Love is joined by Mary-Anne Xenitelis, the trailblazing founder of the Paediatric Physiotherapy Center and Moore Intensive Therapy Studio. Mary-Anne shares her journey from the early days of becoming a pioneering force in paediatric care in Melbourne, Australia. This candid conversation unpacks the evolution of Allied Health businesses, the challenges of adapting to shifting funding landscapes like the NDIS, and the power of community-driven care.

Join us for this engaging episode as Mary-Anne shares her wisdom, resilience, and passion for advancing Allied Health care while staying true to her purpose of empowering her team and improving client outcomes.

Topics covered on Trailblazing Paediatric Care, Business Evolution, Innovation in Allied Health, Navigating NDIS Funding Uncertainties, and Vision for the Future.

Trailblazing Paediatric Care: Reminiscing on the journey of being a pioneer in the field of paediatric care in Melbourne. The importance of adapting to funding and policy changes, including the NDIS reforms.
Business Evolution: Behind-the-scenes strategies for team management and fostering a culture of staff ownership and innovation. The importance of balancing clinician and management roles effectively.
Innovation in Allied Health: Mary-Anne shares about meeting community needs by creating a separate Allied Health business – Moore Intensive Therapy Studio. This supports a stronger community by having social meet-ups.
Navigating NDIS Funding Uncertainties: Wise advice for aspiring Allied Health Business Owners, including the value of starting small and gaining diverse experience while navigating the changes of NDIS while maintaining service quality.
Vision for the Future as an Allied Health Business Owner: Mary-Anne’s aspirations to support Indigenous communities with access to essential equipment and therapy.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Navigating NDIS Changes and Foundational Supports

Mon, 18 Nov 2024 06:00:00 +1000

Join Cathy Love and Chantelle Robards as they deep dive into recent shifts in the NDIS landscape that impact Allied Health businesses. In this episode, they share an honest, practical look at the current state of foundational supports, registration updates, and the implications for business owners, support coordinators, and clients alike.

From advice on audit cycles to navigating the worker screening process, this episode offers insights for businesses navigating the complexities of registration and foundational supports. Tune in to understand how these changes could impact your Allied Health practice and what steps you can take to prep for the coming months.

Topics covered on NDIS registration updates, foundational supports, impact of reassessments, and support for Allied Health Businesses:

NDIS Registration Updates: Discussion on audit cycles, the importance of maintaining registration, and tips for navigating the worker screening processes.
Foundational Supports: Unpacking the upcoming changes in foundational supports, including what these mean for early childhood, mental health, and broader disability supports.
Impact of Reassessments: Exploration on the recent increase in NDIS participant reassessments, the challenges for Allied Health professionals, and the potential consequences for families and caregivers.
Support for Allied Health Businesses: Cathy and Chantelle highlight strategies for businesses preparing for foundational support changes and offer encouragement for navigating uncertainty.

Resources Mentioned

NDIS Worker Screening Information
NDIS Orientation Module

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

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Achieving Stability and Growth in Allied Health

Mon, 11 Nov 2024 06:00:00 +1000

In this episode, Cathy Love chats with Susan Marden, the Director of OneOnOne Children’s Therapy. They discuss the challenges and growth strategies for Allied Health businesses, particularly in the complex landscape of NDIS. They dive into the Early Start Denver Model (ESDM) for autism intervention, the importance of team training, and the impact of changing government policies on clinic operations.

Topics covered in this episode:

Expanding and managing Allied Health clinics
Early Start Denver Model (ESDM) and autism intervention best practices
Navigating the challenges of the NDIS and maintaining clinic stability

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a complimentary Power Call with us, and let’s talk about how we can guide you through practical business strategies.

Keen to shift from panic to profit this summer? Read more about the upcoming Masterclass.

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Financial Future-Proofing for Allied Health

Mon, 04 Nov 2024 06:00:00 +1000

In this solo episode, Cathy introduces the upcoming Financial Future-Proofing for Allied Health Masterclass. Cathy outlines the practical steps business owners can take to build a solid financial foundation, from mastering budgeting basics to diversifying revenue streams.

Listen in to gain insights into enhancing profit margins and mitigating risk management issues. Cathy emphasises the importance of data-driven decisions and self-care, providing a roadmap for long-term success in Allied Health.

Topics covered in this episode include:

Key themes of the Financial Future-Proofing for Allied Health Masterclass.
Strategies for understanding and diversifying revenue streams.
Practical tips for establishing budgeting basics and managing costs effectively.
Techniques for improving profit margins and controlling operational costs.
Developing a strong risk management approach to safeguard business health.
The importance of self-care and financial resilience for business owners.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Read more about the upcoming Masterclass.

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More about The Allied Health Business Brilliance Podcast:

The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

Celebrating the Allied Health Awards

Mon, 28 Oct 2024 06:00:00 +1000

In this episode of the Allied Health Business Brilliance Podcast, Cathy Love and Chantelle Robards reflect on their experience at the Allied Health Awards on the Gold Coast.

They share highlights from the event, discussing the importance of recognising the contributions of Allied Health Professionals and celebrating their achievements.

The episode delves into the significance of evidence-based practice and how many award winners stood out by demonstrating measurable outcomes. Cathy and Chantelle explain the rigorous process behind selecting finalists and encourage others to apply for future awards to celebrate their hard work.

Topics covered in this episode include:

Reflections on the Allied Health Awards and its importance to the profession.
Standout moments from inspiring keynote speakers at the event.
How evidence-based practice was crucial in selecting award winners.
The process behind applying for the Allied Health Awards and its judging criteria.

Tune in for an insightful recap of this prestigious event!

P.S. Need a little extra support on your business journey? Whether you're navigating challenges or looking to reach new goals, we're here to support your growth.

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Learn more about the upcoming Masterclass.

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

Rerun: Creating Safe Spaces and Empowering Others

Mon, 21 Oct 2024 06:00:00 +1000

Mishma Kumar-Jonson, CEO and Principal Social Worker of The Iceberg Foundation, joins PPMP to speak about their fast and furious seven to eight month journey of starting up and growing the business in this rerun episode.

From describing the story behind their stunning logo and the power of branding, to discussing all things fear and failure, Mishma brings plenty of insight to this episode. You’ll hear them share their thoughts on embracing innovation, empowering the team, and loving the business side of things.

Topics covered in this episode:

Trusting in people’s creative processes when hiring them and celebrating the wins.
Acting out of a sense of talent and trust rather than desperation.
What it looks like to have an empowered team, creating their team environment.
The importance of breaking things down step-by-step.
The power of a brand and business story, understanding privilege, and the joys of failure.

Connect with Mishma

Visit Mishma’s Website
Follow Mishma on Instagram
Connect with Mishma on LinkedIn

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

AI Solutions for Allied Health

Mon, 14 Oct 2024 06:00:00 +1000

Join Cathy Love as she chats with Angela Mariani and Mani Batra, Co-Founders of Everbility, to explore AI solutions for Allied Health. They discuss how AI can reduce burnout, streamline documentation, and boost clinician efficiency by saving time on administrative tasks.

In addition to the benefits, they cover Everbility’s focus on privacy and responsible AI use, ensuring that all data remains secure. For Allied Health Business Owners interested in harnessing AI solutions for Allied Health to enhance patient care, this episode offers a unique and insightful perspective.

Topics covered in this episode:

The founding story and mission behind AI solutions for Allied Health.
How Everbility’s AI improves clinician efficiency in documentation.
The importance of privacy in AI and adhering to security standards.
Future AI advancements, including virtual AI assistants for routine tasks.
Everbility’s vision of an AI-enabled future that prioritises patient care.

Connect with Angela Mariani & Mani Batra

Visit Everbility’s Website
Follow Everbility on Instagram (@everbility)
Connect with Everbility on Facebook
Connect with Everbility, Angela and Mani on LinkedIn (Everbility, Angela, and Mani)
Follow Everbility on X (@everbility)
Check out Everbility TikTok (@everbility)

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

Entrepreneurial Boardroom Alliance Program

Mon, 07 Oct 2024 06:00:00 +1000

Cathy Love and Layland Webb dive into the transformative Entrepreneurial Boardroom Alliance Program. This flagship program is designed to help Allied Health Business Owners achieve business growth, providing a collaborative space for peer support and accountability.

Topics covered in this episode:

The core objectives and unique aspects of the Entrepreneurial Boardroom Alliance Program.
How peer support enhances accountability and tangible business growth.
Long-term success stories, including 25% revenue growth from participants and similar improvements in net profit.
The importance of measurable outcomes like increased joy and time management.
Why this program is perfect for Allied Health Businesses looking for deeper strategy and leadership growth.

For further enquiries about how the Entrepreneurial Boardroom Alliance Program can support your business growth, reach out to Layland Webb, Nacre Consulting’s Business Manager, at hello@nacre.com.au.

Our team is here to assist and guide you every step of the way.

Connect with Layland Webb

Visit Layland’s Website
Connect with Layland on LinkedIn

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

Rerun: Learnings from James Clear LIVE – Atomic Habits Event

Mon, 30 Sep 2024 06:00:00 +1000

In this rerun episode, listen in as Cathy shares her personal experience at the James Clear LIVE event with Atomic Habits author, James Clear. You’ll hear as Cathy discusses her biggest learnings, including what she resonated most with during the event.

These learnings are wonderfully insightful for everyone looking to improve many aspects of their life, but especially Allied Health Business Owners who want to understand the best ways to create and maintain habits.

Here’s a glimpse into Cathy’s learnings from the event:

How you should be rethinking your habits.
The four stages of habits and the laws within them.
The impact of the environment on your habits.
Why you need to find your tribe.
Curating your content diet.
How to change your habits.
The importance of habit tracking.
Reclaiming momentum and recognising outcomes.

Listen to the podcast for all of Cathy’s learnings on habits.

Resources Mentioned

Book: Atomic Habits by James Clear

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

Leadership Strategies for Coaching Underperforming Employees

Mon, 23 Sep 2024 06:00:00 +1000

Are you struggling with coaching underperforming employees in your Allied Health business? In this episode, Cathy Love and Layland Webb tackle the common challenges business owners face when employees aren’t meeting expectations. From missed KPIs to negative attitudes, they share actionable strategies to help improve team culture and overall productivity.

You’ll also learn how setting clear expectations, maintaining regular coaching sessions, and developing leadership strategies can turn things around for both your team and your business.

Topics covered in this episode:

How to effectively approach coaching underperforming employees.
The impact of underperformance on team culture and morale.
Identifying and addressing the root causes of employee performance issues.
Crafting strong leadership strategies to guide your team.
The importance of documentation and communication in managing performance.

Connect with Layland Webb

Visit Layland’s Website
Connect with Layland on LinkedIn

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

Rerun: Allied Health Assistant Trends

Mon, 16 Sep 2024 06:00:00 +1000

Tune back into this fireside chat with Cathy and Chantelle as they discuss all-things Allied Health Assistants, also known as AHAs, in this rerun of Episode 307.

Listen as they chat about the period of acceleration in terms of focus on AHAs as a response to the Allied Health workforce shortage, and hearing about the challenges business owners are facing trying to implement them all.

Topics covered in this episode:

AHA trends.
Why the industry has a long way to go.
Allied Health Assistants’ National Association Ltd (AHANA) giving frameworks to guide expectations.
Scope of practice.
How the role of AHAs can grow into its own as a profession in Allied Health.
Different levels of AHAs.
What Cathy and Chantelle think the AHA world will look like in three years time.

Resources Mentioned

Allied Health Assistants’ National Association Ltd [AHANA]
Blog Post [Is Your Allied Health Service Making a Difference?]

Related Episodes

Episode 209: [Better Understanding the Role of Allied Health Assistants]

Connect with Chantelle Robards

Visit Chantelle’s Website
Follow Chantelle on Instagram (@chantelle_robards)
Connect with Chantelle on LinkedIn

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

Online Conference for Allied Health Business Owners

Mon, 09 Sep 2024 06:00:00 +1000

In this episode, Layland Webb and Chantelle Robards dive into the upcoming Quarterly Accelerator Conference, a must-attend event for Allied Health Business Owners.

They discuss how this online conference, typically reserved for members, will be open to the public for the first time. This exciting event will focus on NDIS updates, goal setting, and business strategies, offering valuable insights from industry experts to help business owners thrive.

Topics covered in this episode & what you’ll discover at the conference:

The focus of the Quarterly Accelerator Conference on NDIS updates.
How goal setting helps business owners plan for the next quarter.
Insights into AI and its role in business documentation from guest speakers.
Networking opportunities with other Allied Health Business Owners.
Advocacy strategies to improve decision-making within the NDIS.

Head over to the event registration page and find out more about the exciting program details and speakers lined up!

Connect with Layland Webb & Chantelle Robards

Visit Layland’s Website
Connect with Layland on LinkedIn
Visit Chantelle’s Website
Follow Chantelle on Instagram (@chantelle_robards)
Connect with Chantelle on LinkedIn

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

Legal Strategies for Small Businesses

Mon, 02 Sep 2024 06:00:00 +1000

Cathy Love sits down with Ian Aldridge, Founding Director of Progressive Legal, to explore essential legal strategies for small businesses, in particular, Allied Health businesses. They dive into the importance of setting up the right legal structures early on and how effective risk management can save businesses from costly mistakes.

The conversation also covers the critical role of intellectual property in protecting your business, particularly when preparing for growth or a potential sale. Whether you’re just starting or looking to scale, this episode is packed with valuable insights on legal strategies for small businesses.

Topics covered in this episode:

The journey of founding Progressive Legal and its focus on legal strategies for small businesses.
The importance of having the right legal structures for effective risk management.
How intellectual property adds value and protects your business.
The role of robust contracts and legal documentation in safeguarding your business.
Preparing your business for growth and sale through strategic legal planning.

Connect with Ian Aldridge

Visit Ian Website
Follow Ian on Instagram (@progressivelegal)
Connect with Ian on Facebook
Connect with Ian on LinkedIn (Progressive Legal & Personal)

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

Allied Health Business Growth Insights

Mon, 26 Aug 2024 06:00:00 +1000

In this episode, Cathy Love and Andrew Charalambous, Founding Director of Back to Basics Health Group, chat about his journey of achieving business growth over the past 13 years. Andrew shares the vision that inspired him to start his business, the challenges he faced early on, and how he overcame perfectionism to build a thriving practice.

The discussion dives into the importance of systems and processes in scaling a business, creating a strong team connection in a predominantly mobile practice, and the impact of hiring the right practice manager. If you're interested in strategies for Allied Health business growth and tips for leading a connected, well-supported team, this episode is full of practical insights.

Topics covered in this episode:

The journey of Allied Health business growth and evolving a vision into reality.
Strategies for maintaining team connection in a mobile practice.
The value of strong business systems and how they enhance scalability.
Insights into hiring and working with a practice management expert.
The challenges and mindset shifts needed to let go of perfectionism.

Connect with Andrew Charalambous

Visit Andrew’s Website
Follow Andrew on Instagram (@backtobasics.healthgroup)
Connect with Andrew on Facebook
Connect with XX on LinkedIn (Back to Basics & Personal)

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

The Power of Team Retreats in Allied Health

Mon, 19 Aug 2024 06:00:00 +1000

In this episode, Cathy Love and Layland Webb explore the transformative power of team retreats in Allied Health. They explore how these retreats have evolved over time, becoming key to building team cohesion and enhancing leadership strategies for Allied Health Business Owners.

Cathy and Layland share how selecting the right environment and encouraging team participation can significantly boost employee engagement and overall team success.

You’ll also hear about the challenges and learning opportunities that arise during these retreats, offering valuable insights into making future team gatherings even more effective.

Topics covered in this episode:

The evolution and impact of team retreats in Allied Health.
How the right environment enhances team cohesion.
Encouraging ownership and participation for stronger employee engagement.
Lessons learned from planning and executing successful retreats.
Strategies for integrating leadership strategies into team-building activities.

Connect with Layland

Visit Layland’s Website
Connect with Layland on LinkedIn

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

The Impact of the NDIS on Team Wellbeing

Mon, 12 Aug 2024 06:00:00 +1000

Join Cathy Love and Chantelle Robards in this insightful episode as they delve into the NDIS impact on team wellbeing. Listen as they focus on how the evolving landscape of the NDIS affects Allied Health professionals and their businesses, where they explore the current challenges of provider registration, highlighting the need for more streamlined and relevant processes.

This episode also covers the introduction of foundational supports for early childhood, emphasising the importance of effective frameworks and innovative strategies.

Topics covered include:

Understanding the NDIS impact on team wellbeing including financial pressures and the need for advocacy.
Insights into the new provider registration changes.
Exploring the legislative changes affecting NDIS eligibility and the emerging role of Navigators.
How to navigate the challenges of Allied Health business strategies to adapt and thrive.
The role of early childhood foundational supports and the best practice framework.

Connect with Chantelle Robards

Visit Chantelle’s Website
Follow Chantelle on Instagram (@chantelle_robards)
Connect with Chantelle on LinkedIn

Midroll Message:

Read more about Flying Start-up Club

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

What Financial Transparency Looks Like at a Not-For-Profit Charity

Mon, 05 Aug 2024 06:00:00 +1000

Kimberly Lewis, General Manager at Prelude Australia, joins the podcast for an in-depth chat that every Allied Health Business Owner should listen to. Prelude Australia is a not-for-profit charity providing early childhood and therapy supports for children.

You’ll hear Kimberly discuss the early days of her career and her experience being born deaf in her right ear, how she switched her role from a Speech Pathologist to a General Manager, gaining leadership skills and navigating such a steep learning curve. Kimberly also discusses the not-for-profit structure, including in-depth details on financial disclosure and awareness.

Topics covered in this episode:

Kimberly’s role as a General Manager and what’s involved in decision-making strategies and skills.
The importance of values and how they influence her role as a GM.
Financial disclosure with employees.
How financial aspects tie into Prelude Australia being a non-profit organisation.
How Kimberly builds knowledge and awareness around financial aspects of the business.
Challenges to working in a financially transparent way.
Why all Allied Health leaders should fall in love with numbers.

Connect with Kimberly Lewis

Visit Kimberly’s Website
Follow Kimberlyon Instagram (@preludeaustralia)
Connect with Kimberly on Facebook
Connect with Kimberly on LinkedIn (Prelude Australia & Personal)
Check out Kimberly on YouTube

Midroll Message:

Read more about Flying Start-up Club

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

Pushing the Frontier on AI Therapy

Mon, 29 Jul 2024 06:00:00 +1000

Does AI therapy work? What’s it like talking to an AI therapist? How can you work with AI in the Allied Health industry? To answer all these questions and more, the incredible Sally-Anne McCormack joins the podcast for this jam-packed episode.

You’ll hear Sally-Anne discuss ANTSA Psychology, which is an AI therapy app that automates care and connection between therapy sessions. She also shares insights into her experience owning businesses without being too much of a business-oriented person, giving inspiration to every Allied Health Business Owner hopeful who isn’t sure about where to start.

Topics covered in this episode:

Incorporating AI into ANTSA.
Sally-Anne’s thoughts, experiences, and advantages on having an AI chatbot therapist.
Her findings from the AI therapist.
Her plans for the next five years.
Tips on where to start when working with AI therapy apps.

Connect with Sally-Anne

Visit Sally-Anne’s Website (ANTSA & Personal)
Follow Sally-Anne on Instagram (@thesallyanneshow)
Connect with Sally-Anne on Facebook
Connect with Sally-Anne on LinkedIn
Check out Sally-Anne’s YouTube

Midroll Message:

Read more about Flying Start-up Club

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

Risk Management in Allied Health Businesses

Mon, 22 Jul 2024 06:00:00 +1000

Risk management frameworks are made easy in this episode with Layland Webb – Business Manager at Nacre Consulting. We’re keeping it close to home in this episode as Layland reveals his insights on how Allied Health Business Owners can navigate risk management.

From exploring the key risk management principles, to NDIS risks, you’ll hear Layland discuss how managing risk successfully in your Allied Health Business protects your business, helps decision-making, opens opportunities, builds trust, and engages your team.

Topics covered in this episode:

Layland’s role as Business Manager at Nacre.
What risk management involves.
What external and internal risks can look like.
Steps for creating a risk management process and assessing risk.
Mitigating risk and having a template response.

Connect with Layland

Visit Layland’s Website
Connect with Layland on LinkedIn

Midroll Message:

Read more about Flying Start-up Club

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

Creating Successful Online Occupational Therapy Programs

Mon, 15 Jul 2024 07:00:00 +1000

Online Occupational Therapy programs have just got a facelift, and it’s in the form of Otuition – an incredible online OT platform founded by Lauren Hart and Therese Sullivan.

Cathy sits down with Lauren and Therese to discuss their journey building Otuition into the thriving platform it is, where they share their experiences as co-founders, mentoring and coaching OTs everywhere to provide them with confidence and support.

Topics covered in this episode:

Balancing anxiety and creativity as an Allied Health Business Owner.
What Otuition is all about and what’s next for online OT programs.
Mentoring and coaching – empowering Occupational Therapists in Australia with skills and resources.
Lauren and Therese’s learnings as entrepreneurs.
How the Occupational Therapy skill set lends itself to serial entrepreneurship.
The ability to see whole-picture problems.
The importance of not taking things personally.
Never underestimate the power of positivity and optimism.

Connect with Lauren and Therese

Visit Lauren & Therese’s Website
Follow Lauren & Therese on Instagram (@otuition.au)
Connect with Lauren & Therese on Facebook
Connect with Lauren & Therese on LinkedIn (Lauren, Therese, and Otuition)

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

Exciting News About the Podcast

Mon, 08 Jul 2024 07:00:00 +1000

Drum roll please…The podcast is getting a refresh! Don’t worry – the content is still everything you know and love, but the podcast is getting a new name, new look, and new feel.

Listen to this episode where Cathy reveals all the exciting details and find out what you can expect from this wonderful change. It’s also a great reminder to check in on your own brand regularly and not be afraid of change – it really is a beautiful thing.

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacreconsultingau)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Allied Health Business Brilliance Podcast:

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.

Rerun: The Flying Start-Up Club: Launching A Successful Allied Health Business

Sun, 30 Jun 2024 20:00:00 +1000

Enjoy this rerun of Episode 300 where Cathy Love shares a comprehensive business flight plan for young Allied Health Businesses who have recently ventured into the entrepreneurial path. Remember: starting and growing a business can be challenging, but you don’t have to do it alone!

Cathy discusses the importance of setting the foundations right for your business as early as possible. Lean in and throw that note-taking hat on, because this episode outlines all the key factors you need to consider when growing your Allied Health business.

Here are some items you’ll discover in the Flying Start-Up Club ‘Black Box’:

12 Weeks of intensive Lunch and Learn sessions for you to ask our Coaches and Consultants ANYTHING.
Access to our Business Resource Portal.
Access to monthly Business Owner Lunch Time Trainings.
Join one of our weekly Coaching Zones to learn with other Allied Health Business Owners.
Benefit from our Nacre Consulting Members Community.
Have the Nacre Consulting team as your trusted co-pilot.

In this episode, Cathy also talks through 13 guiding principles for launching a successful Allied Health Business in Australia. Some of them are:

Understanding the Allied Health Landscape in Australia
Developing Personal, Management, and Leadership Skills
Defining Your Business Vision, Mission, and Goals
Legal Requirements, Trading Entities, and Intellectual Property
Crafting Your Business Plan
Financial Management, Funding, and Software Solutions

Listen to the episode to learn them all!

This program has limited spots, and they are filling up! So, if you’re wondering if you can still board this plane, drop us an email at hello@nacre.com.au for more info.

To read more about the Flying Start-Up program, check out our blog post at https://www.nacre.com.au/the-flying-start-up-club/

Connect with Cathy Love

Visit Cathy’s website
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Allied Health Relationships Now vs. Then

Sun, 16 Jun 2024 20:00:00 +1000

It’s an honour to have Dr. Linda Wilson, Stress Management Specialist and Practice Director, back on the podcast once more for a wonderfully in-depth discussion. This time around, Cathy and Dr. Linda explore the complexities of Allied Health now versus in the past, giving you a lot to think about in terms of how far we’ve all come in the industry.

You’ll hear them discuss the changes in the way healthcare practices think about their businesses, the accessibility of business knowledge and support, your approach to relationships, and they also touch on Dr. Linda’s book, Stress Made Easy: Peeling Women Off the Ceiling. They also chat about the intricacies of wellbeing and how it’s changed over the years, including Dr. Linda’s newest venture, The Wellness Agenda.

Topics covered on Allied Health relationships and wellbeing:

What trends and patterns Dr. Linda has noticed in the last decade in Allied Health.
Importance of working on your personal wellbeing and your passionate side as a business owner.
Being market and message savvy in order to boot business.
Understanding the importance of relationships.
Being aware of your niche.
Leading as a business owner from the very beginning – sustainable thinking.
Wellbeing and its intricacies, including the magic of music.
What are the blocks to your wellbeing?

Connect with Dr. Linda Wilson

Visit Dr. Linda’s Website
Connect with Dr. Linda on Facebook
Follow Dr. Linda on Twitter
Follow Dr. Linda on Instagram (@drstressless)
Subscribe to Dr. Linda’s YouTube Channel

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Wellbeing, Balance, and Remote Work

Sun, 09 Jun 2024 20:00:00 +1000

From Alice Springs to PPMP – how exciting to have Mia Poklepovich join the podcast in this insightful and interesting episode. Occupational Therapist and Founding Director of OT Inspire, Mia shares the ins-and-outs of her business and dives into her experience as an Allied Health Business Owner.

You’ll hear Mia discuss the early days of OT Inspire, how her OT skills come into play for her role as a business owner, how she creates balance in her life, and much more.

Topics covered on Mia’s journey:

OT skills that help and support Mia as an Allied Health Business Owner.
The importance of looking after yourself and your wellbeing.
How Mia maintains a balance in work and life.
Why having a simplified model is actually a good thing.
Mia’s thoughts on “traditional” therapy and the effects of burnout.
Her experiences at university, including the Generalist role.
How OT Inspire supports clients in a remote and nuanced context.
Where therapists can go to support the First Nation community.
Being accountable for your time as a business owner.

Connect with Mia Poklepovich

Visit Mia’s Website
Follow Mia on Instagram (@miapoko & @ot_inspire_therapy)
Connect with Mia on Facebook
Connect with Mia on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Virtual Assistants in Allied Health

Sun, 02 Jun 2024 20:00:00 +1000

Have you thought about getting a Virtual Assistant onboard, but not sure where to start? Tune in to this episode with David Low, Chief Commercial Officer at VA Platinum, where he covers everything you need to know about onboarding offshore VAs for your business.

He discusses the process of engaging offshore VAs, what VA Platinum looks like in the Philippines, why VAs might get a bad rap and what to look out for, and so much more.

Topics covered on the role of Virtual Assistants for Allied Health businesses:

What VA Platinum looks like in the Philippines.
What support looks like for the Virtual Assistants.
Roles and tasks that VAs can do to support small and medium-sized businesses.
The onboarding process of VAs.
What Allied Health Business Owners need to know about security measures in place for VAs offshore.
Investing in the future of Philippine locals.
Embracing AI tools.

Connect with David Low

Visit David’s Website
Connect with David on Facebook
Connect with David on LinkedIn (Personal & VA Platinum)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Early Childhood, Key Worker Models & Wait Lists

Sun, 26 May 2024 20:00:00 +1000

Chantelle is back for a chat with Cathy, where they round-up all that’s been happening in the Allied Health space as of late.

You’ll hear the duo discuss their favourite reads of the moment, their thoughts on recent goings-on in the NDIS, their observations about wait lists, and much more.

Topics covered:

Early childhood decisions and updated discussions.
Generation changes in Allied Health.
Key Worker models.
What Cathy and Chantelle have noticed about wait lists lately including competition and movement, backlogs, and general issues.
Closing businesses.
The unknowns in businesses – importance of informing yourself.
The key factors to innovative service design for private paying clients.

Resources Mentioned

Australia’s Sleep Revolution with Dr Michael Mosley – SBS On Demand
Private Practice Made Perfect Facebook Group

Connect with Chantelle Robards

Visit Chantelle’s Website  
Follow Chantelle on Instagram (@chantelle_robards) 
Connect with Chantelle on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

From Speech Pathologist to Allied Health Business Owner

Sun, 19 May 2024 20:00:00 +1000

Gabriella Ptasznik, Founding Director at GRP Speech Pathology, makes her debut on the PPMP podcast to share her journey as an Allied Health Business Owner.

You’ll hear her discuss her transition from clinician to Business Owner and why it was a no-brainer for her, what it’s like leading a team of Speech Pathologists, and even how she encourages everyone on the team to always strive for more.

Topics covered on Gabriella’s journey:

How she fosters learning development programs.
The challenges of being a remote team from a management and leadership point of view.
Why you should see your staff as another type of customer.
Learning the nuts and bolts of the business including finances, marketing, and decision-making frameworks.
What she’s hoping to see in the NDIS for the future.
Her favourite books.
How she’s investing in herself as a CEO.

Connect with Gabriella Ptasznik

Visit Gabriella’s Website
Follow Gabriella on Instagram (@grp.speechpathology)
Connect with Gabriella on Facebook
Connect with Gabriella on LinkedIn
Check out Gabriella’s YouTube Channel

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: Clinical Leaders Collective – NEW 90-Day Program

Sun, 12 May 2024 20:00:00 +1000

Did you catch this episode with Cathy Love about our Clinical Leaders Collection Program? Listen once more to catch a glimpse at what you’ll discover about this insightful and practical 90-day program.

After doing a whole lot of data research and getting industry intel on the role of clinical and team leaders, Nacre Consulting is bringing you the Clinical Leaders Collective Program where Allied Health Business Owners can learn how to upskill and boost confidence in their leaders.

Check out what you’ll learn in this program:

Upskilling personal resilience
Understanding how leaders can manage self, lead their team, and drive the business.
How to shift mindsets from overwhelmed to overjoyed.
How to prevent burnout.
Productive people
Supporting leaders to bring the spirit of productivity through to their teams.
How to manage different personalities
Understanding and demystifying group dynamics.
Preventing procrastination over having difficult (necessary) conversations
Learn an actionable framework to help leaders have these conversations.
Sustainable results
How to step up and understand business management 101.
& MUCH MORE!

Click here to find out all the details and sign up to secure your spot in the program.

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Practice Managers Academy is Back

Sun, 05 May 2024 20:00:00 +1000

You heard it right – the Practice Managers Academy is back by popular demand! After observing the steady expansion of Allied Health businesses right across Australia, we want to continue helping and support all of you amazing Allied Health Business Owners as you step up in your role of leading your leaders.

And that’s exactly why the Practice Managers Academy was born – to help support the development of the leadership layers in these key people within every expanding Allied Health business. Listen to the episode to find out all the event details.

Sign up today before spots sell out! The Practice Managers Academy is a small group, so spots fill quickly. Secure your place today.

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacreconsultingau)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Managing Referrer Partnerships

Sun, 28 Apr 2024 20:00:00 +1000

Tune in for this jam-packed brainstorming session with Cathy, where she helps you go deeper into your marketing, and your considerations when it comes to wait lists.

You’ll hear Cathy explore the ongoing trend implying that wait lists are dissolving, her theories behind why this trend has erupted, and how to approach a new strategy to your wait lists.

Cathy also chats about the marketing efforts of Allied Health Business Owners, including how thrilled she is to be seeing such impressive content on socials lately, and how to make sure you’re consistent with your strategies.

Topics covered on marketing and wait lists:

What’s involved in implementing effective marketing strategies.
How to ensure that you get a steady and ongoing supply of your ideal clients.
Knowing where your referrers are coming from – considering how you’re collecting referral sources and thinking about working in partnership with them.
Thinking about organising referrers – questions to ask yourself and gateway metrics you need to know.
Good, general principles of working with your referrers.
Why it needs to be a two-way partnership with referrers.
Cathy’s theories on what seems to be compromising wait lists.
Considering your funding in relation to wait lists.

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Systems and Navigating the NDIS

Sun, 21 Apr 2024 20:00:00 +1000

Susan Hawkins is back for another fireside chat with Cathy. As one of the Founding Directors of Practical Quality plus (PQplus), Susan helps support NDIS providers to manage quality and compliance.

In this episode, you’ll hear Susan explore the importance of strategies and systems for Allied Health Business Owners, including why preparation is so key and the benefits of having these systems in place, particularly when it comes to audits.

Topics covered on systems and the NDIS:

The moving parts of the NDIS and the 2023 end-of-year review.
What the registration process looks like and its four levels.
What Susan predicts for the top level of registration.
What the timeframes might look like under these new registrations.
If she were on the Taskforce, what Susan would want it to look like.
Her biggest message for Allied Health Business Owners to think about in readiness for the registration process.
Encouraging Allied Health Business Owners to participate in the consultation process and what it looks like.

Related Episodes

Episode 69: [Preparing the Allied Health Sector for the NDIS Audit]

Connect with Susan Hawkins

Visit Susan’s Website
Connect with Susan on Facebook
Connect with Susan on LinkedIn (Business and Personal)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Allied Health Coaching and Leadership

Sun, 14 Apr 2024 20:00:00 +1000

Two coaches collide! In this wonderful episode, Cathy’s joined by a fellow coach, Louella Frost, who is a Professional Coach for health leaders.

With extensive Occupational Therapy in the disability field, Louella describes how she got into coaching, and what it’s like running her own business. She also chats about why coaching is more about asking rather than telling, and bringing out the best in personal autonomy.

Topics covered on Allied Health coaching:

What coaching really is – breaking it down.
Uncovering the multiple facets of being a coach.
The importance of growing your own self awareness as a coach.
Some of her most significant learning moments.
Parts of the business she likes most.
Her thoughts on imposter syndrome.
What to do if you want to build a coaching culture in your practice.

Connect with Louella Frost

Visit Louella’s Website
Follow Louella on Instagram (@louellafrostleadersflourish)
Connect with Louella on Facebook
Connect with Louella on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: Your Biggest Marketing Investment

Sun, 07 Apr 2024 19:00:00 +1000

Unsure how to optimise your website? Or simply looking for some expert insights on the ins-and-outs of marketing your clinic online? Tune into this rerun episode with Michael Colman where he discusses how optimising your website is the biggest marketing investment you’ll ever make.

You’ll hear Michael chat about what it’s like for Allied Health Business Owners to work with Local Health Marketing, including the starting point and the overall process that they can expect. Michael also shares his thoughts on what works and what doesn’t for Allied Health websites, including the importance of ease-of-use and how to build trust and credibility in just 30 seconds.

Topics covered on attracting your target audience, consistency, and SEO:

Being clear on your homepage, understanding your target audience and who they are, and putting yourself in their shoes.
Hammering home your unique value proposition, considering how you want your business to represent you, and Michael’s tips on the best ways to approach blogs on your website.
Michael demystifies SEO and boils it down to simple terms, understand the importance of conversion, and hear Michael’s top conversion tips.

Resources Mentioned

Website Checklist – An SEO checklist to see if you have the fundamentals for your website.

Connect with Michael Colman

Visit Michael’s Website
Follow Michael on Instagram (@localhealthmktg)
Connect with Michael on Facebook
Connect with Michael on LinkedIn (Michael’s Personal & Local Health Marketing)
Follow Michael on Twitter (@LocalHealthMktg)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Cathy’s Top Book Picks of the Moment

Sun, 31 Mar 2024 20:00:00 +1000

Read any good books lately? Cathy has, and she’s here to share them with you! If you’ve been needing to add some new books to your list lately (and awesome ones at that) then this episode is for you.

Cathy shares the titles of her recent favourites, plus gives you an insight into what they’re all about and why you’ll love them. From planning like a pro to self-care, Cathy’s top picks of the moment cover a range of genres that every Allied Health Business Owner will appreciate.

While you’re listening to the episodes, you can have a look at these books yourself with the links below:

The Book of Joy: Lasting Happiness in a Changing World by Dalai Lama
How to Bullet Plan: Everything You Need to Know About Bullet Journaling by Rachel Wilkerson Miller
The Song of Significance: A New Manifesto for Teams by Seth Godin
MiNDFOOD Magazine
Australian Geographic Magazine

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Allied Health Assistant Trends

Sun, 24 Mar 2024 20:00:00 +1000

Join in on this fireside chat with Cathy and Chantelle as they discuss all-things Allied Health Assistants, also known as AHAs.

Topics covered on Allied Health Assistants:

AHA trends.
Why the industry has a long way to go.
Allied Health Assistants’ National Association Ltd (AHANA) giving frameworks to guide expectations.
Scope of practice.
How the role of AHAs can grow into its own as a profession.
Different levels of AHAs.
What Cathy and Chantelle think the AHA world will look like in three years time.

Resources Mentioned

Allied Health Assistants’ National Association Ltd [AHANA]
Blog Post [Is Your Allied Health Service Making a Difference?]

Related Episodes

Episode 209: [Better Understanding the Role of Allied Health Assistants]

Connect with Chantelle Robards

Visit Chantelle’s Website  
Follow Chantelle on Instagram (@chantelle_robards) 
Connect with Chantelle on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Client Outcome Measures

Sun, 17 Mar 2024 20:00:00 +1000

Chantelle is back, and this time she’s chatting with Cathy about the latest on government mandated client outcome measures.

Listen as they talk about the increased need to have measurable goals and goal-driven programs to support clients funding, their own love-hate relationship with goal measurement, and the overall importance of measuring goals in your business.

Topics covered on client outcome measures:

Occupational therapy goals.
Key parts of creating smart(er) goals.
Gold-standard research tools.
The importance of revisiting conversations with clients.
The separation between functional goals and measurable goals
Practice makes perfect

Connect with Chantelle Robards

Visit Chantelle’s Website  
Follow Chantelle on Instagram (@chantelle_robards) 
Connect with Chantelle on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Young Carers in Allied Health

Sun, 10 Mar 2024 20:00:00 +1000

Madeleine Buchner grew up as a carer for her brother and mother, where she noticed a gap in the support system for Young Carers. Eventually, Madeleine launched Little Dreamers, which runs programs, advocates policy change, and promotes awareness for Young Carers across Australia.

Listen to this episode as the Founder and CEO of Little Dreamers shares her entrepreneurial journey and gives an insight into the role of Young Carers in the Allied Health industry as a whole.

Topics covered on growing and navigating Little Dreamers:

The process of launching the business.
What a week looks like for Madeleine as a CEO.
What Madeleine thinks counselling services should look like in the future.
How she establishes culture with a team who is mainly remote.
How she navigates challenging moments.
Succession planning.
Financial sustainability and diversification of financials.
Her approach to networking.

Connect with Madeleine Buchner

Visit Madeleine’s Website
Follow Madeleine on Instagram (@littledreamersaustralia)
Connect with Madeleine on Facebook
Connect with Madeleine on LinkedIn (Personal & Little Dreamers)
Follow Madeleine on X (@littledreamers)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

How to Approach Pragmatic Planning as an Allied Health Business Owner

Sun, 03 Mar 2024 20:00:00 +1000

Rachel Elliott, Founder of Nurturing Connections OT, joins the podcast to share her personal journey moving from an Occupational Therapist to an Allied Health Business Owner.

You’ll hear her insights into her entrepreneurial journey, her early learnings, and what her clinic, Nurturing Connections OT, is all about.

Topics covered on business planning and the Allied Health space:

Approaching planning differently, what pragmatic planning looks like for her, and an in-depth look at how Rachel plans and her learnings.
What Rachel thinks clinical supervision needs to look like, her thoughts on OT Assistants development, and her marketing strategies.

Connect with Rachel Elliott

Visit Rachel’s Website
Follow Rachel on Instagram (@nurturingconnectionsot)
Connect with Rachel on Facebook
Connect with Rachel on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Financial Fitness – What is Your Money Mindset as an Allied Health Business Owner?

Sun, 25 Feb 2024 20:00:00 +1000

What is your money mindset as an Allied Health Business Owner? Get ready for a meaty topic to wrap your listening ears and thinking caps around today – Cathy shares her top tips on how to strengthen your financial fitness and how to position your money mindset.

Here’s what you’ll discover in this episode:

An insight into how Cathy got the hang of numbers in her business ventures before Nacre Consulting.
The importance of finding top-shelf bookkeeping.
Being persistent.
The Glossary of Financial Terms.
Types of questions you should be asking your accountant.
What a meeting with your accountant is actually all about.

Plus, don’t forget to download our latest (significantly updated) version of the Glossary of Financial Terms for free!

Download for free here.

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

What Allied Health Business Owners Should Look for in an Accountant

Sun, 18 Feb 2024 20:00:00 +1000

Ever felt overwhelmed by the numbers side of your business? Pretty much every Allied Health Business Owner has felt the anxiety of the numbers at some point in their journey, which is why listening to episodes like this one is a must.

Cathy is joined by Chartered Accountant and Founder of Inspire Accountants, Ben Walker, as he divulges his juiciest secrets on what business owners should expect from their accountants.

Topics covered on small business accounting:

The importance of changing your mindset around accounting.
How to approach profit the right way, including Ben’s top tips.
What your biggest assets are as a business owner and how to stay stable.
Key things you should look out for to notice a “dinosaur” accountant.
How to spot a good accountant.
What you should expect from your accountant, including their role as an educator.
Why you should be aware of inflation and what you should do about it.

Resources Mentioned

Connect with Ben Walker

Visit Ben’s Website (Business & Personal)
Follow Ben’s on Instagram (@benwalkerca)
Connect with Ben on Facebook (Business & Personal)
Connect with Ben on LinkedIn (Business & Personal)
Follow Ben on X (Twitter) (Business & Personal)
Check out Ben YouTube

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Boosting Team Culture for Business Performance Masterclass

Sun, 11 Feb 2024 20:00:00 +1000

Get excited! Another Nacre Masterclass is on its way, and now is your opportunity to sign up to join in live for a wonderfully enriching night. Boosting Team Culture for Business Performance is an amazing opportunity to get a refresher on how to navigate and enhance your team culture.

Sign-up now for the Masterclass

Here’s what to expect for this Masterclass:

How does your company culture compare to others?
Understand how you navigate towards a north-star culture.
Learn how leadership sets the tone.
How are you measuring your company culture?
Must-listen stories from Cathy.
Key culture boosters.
Employee value propositions.
The role of employee benefits in team culture.
Your daily operations – what role do they play?
Leading culture-driven performance.
The culture correction toolbox – tactics you need as a director.
The value of fostering personal sustainability plans for your employees.

Does this event sound familiar? We’ve certainly touched on this topic before, but this time we’ve refreshed all the content to bring you new and fresh insights and ideas.You don’t want to miss out on this one!

Listen to the podcast to hear more about what you’ll discover. Plus, don’t forget to sign up to secure your spot.

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

The Flying Start-Up Club: Launching A Successful Allied Health Business

Sun, 04 Feb 2024 20:00:00 +1000

In this week’s episode, Founding Director of Nacre Consulting, Cathy Love shares a comprehensive business flight plan for young Allied Health Businesses who have recently ventured into the entrepreneurial path. Starting and growing a business can be challenging but you do not have to do it alone!

Cathy discusses the importance of setting the foundations right for your business as early as possible. There are various factors to consider when growing your business and this episode will outline those key factors for you. Lean in and get your note-taking hat on.

Here are some items you will discover in the Flying Start-Up Club ‘Black Box’:

12 Weeks of intensive Lunch and Learn sessions for you to ask our Coaches and Consultants ANYTHING.
Access to our Business Resource Portal.
Access to monthly Business Owner Lunch Time Trainings.
Join one of our weekly Coaching Zones to learn with other Allied Health Business Owners.
Benefit from our Nacre Consulting Members Community.
Have the Nacre Consulting team as your trusted co-pilot.

This program has limited spots. But the best part of this deal is this – The price point. So if you’re keen, drop us an email at hello@nacre.com.au for more info!

Connect with Cathy Love

Visit Cathy’s website
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Learning From Your Team, Embracing Challenges & Marketing Your Brand

Sun, 28 Jan 2024 20:00:00 +1000

The wonderfully bubbly and bright Ariella Lew joins the podcast for an episode packed with learnings and insights. Ariella is the Founder and Director of Kids on Track Consultancy, and she jumps right into how it works being child development experts, daily routines, and what she learns from her team.

You’ll also hear Ariella chat about elements that she finds crucial in recruitment, how she navigates the numbers, and her top tips for fellow Allied Health Business Owners on how they can reach real, substantial success.

Topics covered on learning as a team, challenges and growth, and marketing:

Understanding that everyone comes from different backgrounds, how she never stops learning, and how her team works remotely.
Her biggest point of growth after coming from being a solo practitioner, learning to give up the little things, and how to release control at the right times.
Her process on how she presents her personal and professional brand, why you need a certain amount of ego in marketing, and where her business is off to next.

Connect with Ariella Lew

Visit Ariella’s Website
Follow Ariella on Instagram (@kidsontrackconsultancy)
Connect with Ariella on Facebook
Connect with Ariella on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: The Differences Between Leadership & Management - Learnings from a Team Leader

Sun, 21 Jan 2024 20:00:00 +1000

Tune in for this rerun episode with Carly Macleay – Team Leader, Occupational Therapist, and Rehab Case Manager at Wise OT Solutions.

In this episode, you’ll hear Carly discuss her role and learnings. She shares the story of taking the leap with Liz Brownlee (Director at Wise OT Solutions), as well as trends she’s noticed about the landscape of the Allied Health industry across the years.

When it comes to her role as Team Leader, Carly chats about her three main focuses, formal training, and the importance of being values-driven. She also talks about the differences between leadership and management, as well as what her team has taught her across the years.

Topics covered on Carly’s role as a Team Leader, the differences between leadership and management, and learning from her team:

How genuinely caring for your team makes you a great leader, her three main focuses, formal training, and the importance of being a values-driven business.
How management is procedural and operational, modelling the basic skills from managing to become a better leader, and how leadership is about making things cohesive and creating harmony.
Learning from reviewing her team’s reports, being about to lead yourself before you lead others, learning to embrace everyone’s differences, and using the Wealth Dynamic Profiles to learn more about each other.

Related Episodes

Episode 42: [Managing an Occupational Therapy Business with Liz Brownlee]

Connect with Carly MacLeay

Visit Carly’s Website
Follow Carly on Instagram (@carly_macleay) (@wiseotsolutions)
Connect with Carly on Facebook
Connect with Carly on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

The Ins-and-Outs of Business Law – Challenges, Contracts, Insurance & More

Sun, 14 Jan 2024 20:00:00 +1000

Topics covered on learning as a team, challenges and growth, and marketing:

Understanding that everyone comes from different backgrounds, how she never stops learning, and how her team works remotely.
Her biggest point of growth after coming from being a solo practitioner, learning to give up the little things, and how to release control at the right times.
Her process on how she presents her personal and professional brand, why you need a certain amount of ego in marketing, and where her business is off to next.

Connect with Ariella Lew

Visit Ariella’s Website
Follow Ariella on Instagram (@kidsontrackconsultancy)
Connect with Ariella on Facebook
Connect with Ariella on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

PACE – NDIA’s New ICT System

Sun, 03 Dec 2023 20:00:00 +1000

In this episode, Cathy and Chantelle cover the newly launched ICT system by the NDIA, PACE. Though the meaning behind the acronym remains unclear, Cathy and Chantelle discussed what this software means for disability service providers. Introduced on 31st October 2023, PACE has taken over the service booking role and placed budget tracking responsibilities onto the providers.

As the new software is being gradually rolled out, they also discuss the effects on Allied Health Business Owners and expect possible surprises, like a revised support catalog.

Topics covered on PACE and What To Expect in the months to come: 

Plans for migration into PACE
Necessity for home and living and behavior support spaces to register
Hints of passive endorsement revocations
Eagerly await the NDIS review, expected to be released towards Christmas this year

Read our Brace for PACE blogpost here.

Connect with Chantelle Robards  

Visit Chantelle’s Website  
Follow Chantelle on Instagram (@chantelle_robards) 
Connect with Chantelle on LinkedIn

Connect with Nacre Consulting:  

Join the Accelerator Mastermind  
Complete the Allied Health Biz Quiz  
Let’s connect on Instagram  
Follow us on Facebook  
Let’s connect on LinkedIn  
Join our Facebook Group online community

More about The Private Practice Made Perfect Show:  

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.  

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.  

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.  

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly. 

See omnystudio.com/listener for privacy information.

Artificial Intelligence in Allied Health Operations – What You Should Know

Sun, 26 Nov 2023 20:00:00 +1000

In this episode we’re keeping it in the family as Marcus Jean-Francois, Process Documentation Officer at Nacre Consulting, joins the podcast to discuss what Allied Health Business Owners should be looking out for when it comes to Artificial Intelligence.

He discusses how to know when a platform is powered by AI, he gets into the nitty-gritty details on ChatGPT, and he reveals the types of tasks that Allied Health Business Owners can use ChatGPT for in order to streamline work and processes.

Topics covered on Topics covered on Artificial Intelligence and ChatGPT:

What ChatGPT does and how it works.
How to use ChatGPT – his top tips.
Demystifying prompting and priming.
The ChatGPT regular version vs. paid version.
Where he thinks ChatGPT is going in the future.
ChatGPT examples in real-time.

Connect with Marcus Jean-Francois

Connect with Marcus on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Sustaining a Healthy Team Culture & The Importance of Making Connections

Sun, 19 Nov 2023 20:00:00 +1000

Kellie Puxty, the Co-Founder and Director of One Community Pty Ltd, joins the podcast to share her thoughts on the importance of Allied Health Business Owners connecting more and networking with other providers.

You’ll also hear some valuable insights into how she maintains a healthy and fun team culture, including regular informal video catch-ups to chat and bond.

Topics covered on connecting at events and creating a strong team culture:

How Kellie stepped up One Community and turned it into a large entity, how the networking speed-dating-style events work, and her tips for Allied Health business owners on attending awards.
What Kellie and her business partner are learning about being business owners, what she finds difficult, and her secrets to keeping the team culture alive.

Resources Mentioned

Join One Community to connect services and people.
Australian Disability Service Conference and Awards (ADSCA) which is occurring on November 23, 2023.

Connect with Kellie Puxty

Visit Kellie’s Website
Follow Kellie on Instagram (@1.community)
Connect with Kellie on Facebook
Connect with Kellie on LinkedIn (Personal & One Community)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: Overcoming Underestimating & Managing Rapid Growth

Sun, 12 Nov 2023 20:00:00 +1000

When you first embarked on your venture as an Allied Health Business Owner, what can you look back on and realised you underestimated about the process?

There’s nothing better than getting a glimpse into fellow business owner’s worlds, and getting insight into their journey, and in this rerun episode with Louise Whitton from Focus on Function, you get just that.

We can learn so much about ourselves and have our minds opened to things we may not have thought of before, like Louise’s experience navigating rapid growth and admission of underestimating certain factors of the business.

Topics covered on in this episode:

Diving into the importance of bringing the right advisors onboard as the business grows.
Insights into HR and admin.
Developing team goals for billable impacts.
Adapting your current practices to achieve continuous improvement.

Connect with Louise Whitton

Visit Louise’s Website
Connect with Louise on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: The Importance of Supporting Graduates & Finding a Balance Between Clinical Work & the Business

Sun, 29 Oct 2023 20:00:00 +1000

Principle Occupational Therapist and Owner of Verve OT, Sarah Collison, brings a little verve to the podcast in this rerun episode, where she delves into a range of topics surrounding being a leader, balancing clinical and business duties, and the important role of graduate therapists in the allied health industry as a whole.

You’ll hear Sarah discuss making the leap to owning a business after working in a large organisation, including how she brought in a team and developed systems. Listen in for plenty of insights including the value of saying “no”, how to overcome pressures as a leader, trends in the workforce, and why investing in new graduates is crucial for the future of Allied Health.

Topics covered on leading your own team, having an industry commitment to graduates, and balancing being a clinician and business owner:

How to overcome the pressure that comes with leading your own team, including how to deal with responsibility, learning from mistakes, and being aware of obligations.
Trends she’s noticed in the workforce, including why so many people are dropping out, and the importance of investing in and nurturing graduates.
How she found clinical joy and juggles between loving it, as well as the business side with a commitment to the OT profession.

Connect with Sarah Collison

Visit Sarah Collison’s Website
Connect with Sarah Collison on LinkedIn
Follow Sarah Collison on Facebook

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Being a Trailblazer in Post-Cancer Care

Sun, 22 Oct 2023 20:00:00 +1000

Karen Anderson is the Founding Director of Foundation 96, which provides supportive care to people transitioning from cancer treatment to everyday life.

She joins Cathy in this episode to discuss her journey as a trailblazer in the cancer care and patient care space, including an insight into her career and how she got to where she is today, why cancer care is difficult to initiate, and working with AI.

Other topics covered during this episode:

The importance of learning how to do everything before you teach someone else.
Her experience walking away from everything and moving to America.
How she navigated difficult times during the pandemic.
Her entrepreneurial spirit and her thought process behind going international.
Working with a remote team and her future goals.
How you should be planning delegation.

Connect with Karen Anderson

Visit Karen’s Website
Follow Karen on Instagram (@foundation_96)
Connect with Karen on Facebook
Connect with Karen on LinkedIn (Personal & Foundation 96)
Follow Karen on X (Twitter) (@TheFoundation96)
Check out Karen’s YouTube

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Working at Nacre, the NDIS, and Retention & Recruitment

Sun, 15 Oct 2023 20:00:00 +1000

Tune in for this fireside afternoon chat with Chantelle Robards. Chantelle has recently joined the Nacre Consulting team as a Specialist Coach, and what an immense pleasure it is to have her with us.

Cathy and Chantelle discuss Chantelle’s first-time experience at the Quarterly Accelerator Conference, what she loves about what Nacre Consulting offers, and what it’s like working with the team.

Other topics covered during this episode:

What’s in the works for Nacre in terms of recruitment and the workforce.
Missing Twitter.
The NDIS – playing a waiting game, what Chantelle thinks the industry will hear next, and things that will influence significant change.
Chantelle’s thoughts on the aged care reforms for Allied Health.
Retention and recruitment and the movement in the workforce.
Where the narrative is for burnout in Allied Health business owners.

Connect with Chantelle Robards

Visit Chantelle’s Website
Follow Chantelle on Instagram (@chantelle_robards)
Connect with Chantelle on LinkedIn
Email Chantelle Robards chantelle@simplewarrior.com.au

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Understanding Cybersecurity & Cyber Intelligence in the Allied Health Space

Sun, 08 Oct 2023 20:00:00 +1000

Worried about your clinic’s cybersecurity? Make sure you tune into this jam-packed episode with Martin Haak – the Founding Director of Infinite Edge. To put it simply, Infinite Edge helps their clients elevate their cyber intelligence.

Listen as Marty discusses how Allied Health business owners use technology and the strengths, weaknesses, opportunities, and threats associated with it. He dives deep into the importance of knowing where your data is, why you need to implement proper training, the differences between IT and cybersecurity that every business owner should know, and how fast the cyber intelligence scene is moving.

Topics covered on tackling cybersecurity, cyber intelligence, and using AI:

Discover what is considered the weakest link in cybersecurity, the most common cyber scams to look out for, and why you need solid onboarding and offboarding processes.
Knowing the risks of cyber intelligence, busting common cyber intelligence misconceptions, and the art of optimising and securing.
The risks Marty sees in using AI in business, what you need to prepare for, and his top tips for navigating AI platforms like ChatGPT.

Connect with Martin

Visit Martin’s Website
Follow Martin on Instagram (@infiniteedgetechnology)
Connect with Martin on Facebook
Connect with Martin on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Cathy’s Learnings from James Clear LIVE – Atomic Habits Event

Sun, 01 Oct 2023 20:00:00 +1000

Listen in as Cathy shares her personal experience at the James Clear LIVE event with Atomic Habits author, James Clear. You’ll hear as Cathy discusses her biggest learnings, including what she resonated most with during the event.

Here’s a glimpse into Cathy’s learnings from the event:

How you should be rethinking your habits.
The four stages of habits and the laws within them.
The impact of the environment on your habits.
Why you need to find your tribe.
Curating your content diet.
How to change your habits.
The importance of habit tracking.
Reclaiming momentum and recognising outcomes.

Listen to the podcast for all of Cathy’s learnings on habits.

Resources Mentioned

Book: Atomic Habits by James Clear

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Busting the Most Common Myths About Systems

Sun, 24 Sep 2023 20:00:00 +1000

David Jenyns is back in your ears in this latest episode! It was wonderful having David back, where once again he shares the shiniest golden nuggets about systems that every Allied Health business owner should know.

You’ll hear David walk you through the seven steps of SYSTEMology, what makes it so unique, how to recruit in a systems culture, and his use of AI. One of the juiciest parts of the episode is when David debunks some of the most common myths about systems, helping every business owner shift their mindset and have a more positive outlook.

David also gives you a sneak peek at his upcoming book – you don’t want to miss this one!

Topics covered on busting myths about systems and why systems are worth your time and effort:

Busting the myth that systems destroy creativity, busting the myth that people will never follow systems, and busting the myth that you need expensive and complicated software.
Understanding that there’s no other way to scale a business and remove key person dependency without systems, why you should never stop making progress and building out your systems, and putting yourself in a great position by removing risks.

Resources Mentioned

Book: SYSTEMology: Create time, Reduce Errors and Scale Your Profits with Proven Business Systems
Book: Authority Content: The Simple Systems for Building Your Brand, Sales & Credibility

Related Episodes

Episode 232: [The Value of Systems]

Connect with David

Visit David’s Websites (SystemHUB, SYSTEMology & Personal)
Follow David on Instagram (@davidjenyns)
Connect with David on Facebook
Connect with David on LinkedIn
Follow David on Twitter/X (@davidjenyns)
Check out David’s YouTube
Tune into David’s podcast, (Business Processes Simplified)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: Streamlining Your Systems – The Importance of Admin Support

Sun, 17 Sep 2023 20:00:00 +1000

Ever come out of a therapy session or meeting, only to check your phone and be met with 20 new emails? It’s a stressful feeling, but the good news is that there’s a solution, and it’s admin support.

Revisit all-things admin in this rerun episode with the Founding Director of Pro-Assist Virtual Administration, Karina Follent. For Karina, Pro-Assist isn’t just about the admin – it’s about fostering meaningful flexibility for business owners. From the start, she’s always had a passion for helping Allied Health business owners regain time, so that they can focus more on their loved ones.

Topics covered in this rerun episode:

The importance of spending precious time with family and friends.
Considering what you could be handing off to the admin pros.
Never being afraid to ask for help.
Various admin tasks Karina does for busy Allied Health business owners.
Benefits of practice management software.
Why you should have your systems set up first before hiring staff.
How to avoid burnout.
Karina’s NDIS opinions.
Why you should keep waitlists small and compact.

Connect with Karina Follent

Visit Karina’s Website
Connect with Karina on LinkedIn
Follow Karina on Twitter/X (@proassistau)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: Shifting from Clinician to Business Owner - Recruitment, Core Values, & More

Sun, 10 Sep 2023 20:00:00 +1000

Let’s rewind it back to another popular episode for this week’s Rerun – Shifting from Clinician to Business Owner: Recruitment, Core Values & More with Kelly Ketchell.

In this episode, you’re reminded to sit back and think about what has made the biggest change in your journey as an Allied Health Business Owner. And for Kelly Ketchell, Business Owner at Active Life Therapies, it was when she started working ON the business rather than IN it.

Topics covered on the “ON” “IN” concept, Kelly’s pearls of wisdom, and recruitment:

Why working ON the business instead of IN it, is so important, what books she’s been reading to help with her journey, and why you need to know your numbers.
Kelly’s NDIS predictions, the software development of her father, and insights into what makes her team so brilliant.
Kelly’s commitment to recruiting based on her core values, and the importance of envisioning your future plans.

Connect with Kelly Ketchell

Visit Kelly’s Website
Follow Kelly on Instagram (@activelifetherapies_18)
Connect with Kelly on Facebook
Connect with Kelly on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Finding Your Sense of Purpose, How to Be a Successful Director & Seeking Change

Sun, 03 Sep 2023 19:00:00 +1000

Noura Tashakor tunes in this week to share her incredible story on how she went from Pharmacist to Allied Health Business Owner. Noura is the Founding Director of Tashacare Australia.

You’ll first hear Noura chat about her hands-on approach to being a leader, before sharing her journey towards finding herself and her sense of purpose. She also discusses the concept of modifying roles to meet constantly changing environments and needs, and where she sees Tashacare in the next couple of years.

You’ll then hear about her take on perseverance and having objectives, the unique solution her team used to navigate the pandemic, and a fascinating piece on justice and why it’s such an integral value in her business.

Topics covered on perseverance and objectives, being a successful director, and justice:

Why you need to be humble and have values-based objectives in everything you do, and the importance of reflecting on your objectives in order to find your barriers and overcome them.
Noura’s tips on how to be a successful director, being open to new things, how to lead the way, and having open communication.
Why justice is a value in her business, her personal experience with justice, and why you need to be aware of change and seek it.

Connect with Noura Tashakor

Visit Noura’s Website
Follow Noura on Instagram (@tashacareaustralia)
Connect with Noura on Facebook
Connect with Noura on LinkedIn (Personal & Tashacare)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Podcasting, Finding Motivation, and Breaking the Stigma Around Mental Health

Sun, 27 Aug 2023 20:00:00 +1000

Marie Vakakis joins the Private Practice Made Perfect podcast to share her journey of developing and diversifying her businesses. Marie is a Therapist, Clinical Supervisor, Relationship & Wellbeing Educator, and Mental Health First Aid Instructor.

Listen as Marie and Cathy discuss the pandemic and its repercussions, how Marie finds motivation, and her future plans including where she sees her business ventures in the next five years. They then chat about podcasting and her insights about getting her own podcast up and running. You’ll also hear Marie discuss the importance of putting a personal touch on your business.

Topics covered on motivation, podcasting, and Marie’s training business:

How she finds motivation day-to-day, her experience working with a business coach, and overcoming burnout.
Getting business smarts from working on her podcast, what she loves about podcasting, networking, and adapting the podcast to the general public.
Demystifying mental health and breaking the stigma, building systems, and working with the seasons.

Connect with Marie Vakakis

Visit Marie’s Website (Personal & The Therapy Hub)
Follow Marie on Instagram (@marievakakis & @thetherapyhubcounselling)
Connect with Marie on Facebook (Personal & The Therapy Hub)
Connect with Marie on LinkedIn (Personal & The Therapy Hub)
Tune into Marie’s Podcast (The Complex Life Podcast)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Clinical Leaders Collective – NEW 90-Day Program

Sun, 20 Aug 2023 20:00:00 +1000

Dive into the latest solo episode with Cathy Love as she shares some exciting news: you can join in on the latest program, the Clinical Leaders Collective!

Here’s a glimpse into what you’ll discover during the Clinical Leaders Collective 90-Day Program:

Upskilling personal resilience
Understanding how leaders can manage self, lead their team, and drive the business.
How to shift mindsets from overwhelmed to overjoyed.
How to prevent burnout.
Productive people
Supporting leaders to bring the spirit of productivity through to their teams.
How to manage different personalities
Understanding and demystifying group dynamics.
Preventing procrastination over having difficult (necessary) conversations
Learn an actionable framework to help leaders have these conversations.
Sustainable results
How to step up and understand business management 101.
& MUCH MORE!

Click here to find out all the details and sign up to secure your spot in the program.

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Using AI to Your Advantage – The ChatGPT Revolution by Donna McGeorge

Sun, 13 Aug 2023 20:00:00 +1000

ChatGPT is taking over the world! Or is it…? What a pleasure it is to have Donna McGeorge – Keynote Speaker, Facilitator, Trainer and Productivity Coach – back on the podcast so soon. In this episode, you’ll hear us discuss her latest book, The ChatGPT Revolution: How to Simplify Your Work and Life Admin with AI.

Donna shares her journey writing the book, which demystifies how to use ChatGPT for personal and professional parts of your life. You’ll hear Donna give you a peek between the pages, share her secrets to prompting, and she also discusses AI in education and what the future will look like.

Topics covered on The ChatGPT Revolution:

Delegating to ChatGPT and treating it like your assistant.
Defining AI terms and demystifying how AI platforms work like ChatGPT.
The history of ChatGPT and the pros and cons.
Donna’s Three P’s to write effective prompts.
How to create a financial plan with ChatGPT.

Resources Mentioned

Connect with Donna McGeorge

Visit Donna’s Website
Follow Donna on Instagram (@dmcgeorge)
Connect with Donna on Facebook
Follow Donna on Twitter (@DonnaMcGeorge)
Connect with Donna on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Thrive90: Business Growth Activator Program to Move Towards Sustainability

Sun, 06 Aug 2023 20:00:00 +1000

Grab a drink and get comfortable as you tune in to the latest solo episode with Cathy Love, where this time she shares an exciting new program called Thrive90: Business Growth Activator.

This 90-day program is designed for new business owners and startups to give industry insights and build confidence at the beginning stages of their wonderful business journey.

We’re bringing together a community of like-minded Allied Health business owners (which is when truly amazing things happen) to help you upskill yourself to a whole other level. Listen to the full episode for all the details on the program, and click here to find out more and to secure your spot.

Here’s a glimpse into what you’ll discover during the Thrive90: Business Growth Activator Program:

Focus on being a director, rather than a clinician to avoid things getting dusty and confusing.
Find those financial results to support your lifestyle and make loveable numbers.
Move past word-of-mouth marketing through challenging and broadening your marketing opportunities.
Navigate any feelings of overwhelm using practical skills and enhanced knowledge.
Change your approach to recruitment and retention by understanding what you haven’t done yet.
& MUCH MORE!

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Why an Optimised Website is the Biggest Marketing Investment for Allied Health Businesses

Sun, 30 Jul 2023 20:00:00 +1000

Unsure how to optimise your website? Or simply looking for some expert insights on the ins-and-outs of marketing your clinic online? This episode with Michael Colman has everything you need. Michael is the Founding Director of Local Health Marketing, which specialises in growing Allied Health practices using proven digital marketing strategies.

You’ll hear Michael chat about what it’s like for Allied Health business owners to work with Local Health Marketing, including the starting point and the overall process that they can expect. Michael also shares his thoughts on what works and what doesn’t for Allied Health websites, including the importance of ease-of-use and how to build trust and credibility in just 30 seconds.

Topics covered on attracting your target audience, consistency, and SEO:

Being clear on your homepage, understanding your target audience and who they are, and putting yourself in their shoes.
Hammering home your unique value proposition, considering how you want your business to represent you, and Michael’s tips on the best ways to approach blogs on your website.
Michael demystifies SEO and boils it down to simple terms, understand the importance of conversion, and hear Michael’s top conversion tips.

Resources Mentioned

Website Checklist – An SEO checklist to see if you have the fundamentals for your website.

Connect with Michael Colman

Visit Michael’s Website
Follow Michael on Instagram (@localhealthmktg)
Connect with Michael on Facebook
Connect with Michael on LinkedIn (Michael’s Personal & Local Health Marketing)
Follow Michael on Twitter (@LocalHealthMktg)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Intrapreneurship, Being Values-Driven & Preventing Early Career Burnout

Sun, 23 Jul 2023 20:00:00 +1000

In this episode of the PPMP Podcast, Dave Jereb, the Founding Director of MoveAbout, joins the conversation to share his journey and insights as an Allied Health business owner. You’ll hear Dave paint a picture of MoveAbout, including his shift to the Central Coast, and the importance of knowing what he wanted his legacy to be.

Dave then discusses the idea of creating pathways to establish flexibility in the workplace, as well as a piece on intrapreneurship, being values-driven in your business and its advantages, and how new graduates can prevent early burnout. Dave also shares his thoughts on resilience and why he gives his team permission to fail.

Topics covered on intrapreneurship, being values-driven, and preventing early-career burnout:

What intrapreneurship means to him, the importance of taking risks, employees treating the business like their own, and having a profit-sharing framework and how it works.
Being protective of the business, supporting the people who support the kids in Allied Health, and knowing that your vision and values lead to success.
Realising you have the control, investing in yourself, knowing the differences between caseloads and KPIs, and understanding and overcoming compassion fatigue.

Connect with Dave Jereb

Visit Dave’s Website
Follow Dave on Instagram (@davejereb_ot and @moveabout.ot)
Connect with Dave on Facebook
Connect with Dave on LinkedIn (Dave’s Personal & MoveAbout)
Follow Dave on Twitter (@davejereb)
Check out Dave’s YouTube

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: Better Understanding the Role of Allied Health Assistants

Sun, 16 Jul 2023 20:00:00 +1000

Tune into this rerun episode to hear Ben Turnbull discuss the secret resource that many Allied Health professionals don’t know about. Ben is the Founding CEO and Board Director of AHANA Ltd (Allied Health Assistants’ National Association Ltd).

The AHANA is a national network for Allied Health Assistants (AHAs). It’s designed to support them to improve the output, quality, and efficiency of Allied Health professionals, and services provided publicly and privately.

If you are hesitant about AHA’s and their role, listen to the episode to hear Ben break down any common pain points. You also don’t want to miss his pro-tips on where to find AHA’s and recruit them.

Check out what you’ll hear in this rerun episode on Better Understanding the Role of Allied Health Assistants:

How the AHANA works. Learn how AHAs can work independently or with an Allied Health professional, who can then connect with the AHANA to understand how to better support AHAs in the workplace.
Formal AHA training. Find out the latest-and-greatest in AHA formal training and whether it’s changing.
Support worker vs. AHA. Understand the differences.
AHA trends. Hear Ben share the trends he’s noticed about AHAs going off alone and setting up their own businesses.
The future of AHAs and the AHANA. Find out Ben’s thoughts on where it’s going as a profession, changes he’s seen in the last five years, and his future visions for the AHANA.

Connect with Ben Turnbull

Visit AHANA’s Website
Connect with Ben on Facebook
Follow Ben on Twitter (@AHANA_Aus)
Connect with Ben on LinkedIn (Ben’s Personal & AHANA)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: Is Your LinkedIn Optimised? Understanding the Value of LinkedIn

Sun, 09 Jul 2023 20:00:00 +1000

What is your relationship with LinkedIn? How do you utilise the platform? This rerun episode is an exciting one as Cathy speaks with Adam Houlahan – LinkedIn Expert at Prominence Global and Author of three Amazon best-selling books on the subject.

Prominence Global is one of the world’s leading LinkedIn personal branding agencies, supporting the world’s scaling entrepreneurs to become prominent and highly influential in their industry.

After hearing the conversation, you’ll probably wonder why you ever held back in the first place. If you never even attempted something because of fear or reservation, Adam has the perfect answer: “Done is better than perfect.”

Check out what you’ll hear in this rerun episode on Understanding the Value of LinkedIn:

How LinkedIn has changed how we use content. Learn about all the nuances of the platform, including how things have changed since the pandemic.
Understanding content strategies. How they help your business and why they’re so important.
Misconceptions. Being aware of misconceptions about LinkedIn and mistakes made, as well as how to avoid them.
Recruiting. Learn just how valuable LinkedIn is to the recruitment process for your business.
Branding. Did you know just how much it matters how you’re branding yourself on LinkedIn? Find out how to amplify your business authority and brand.

Connect with Adam Houlahan

Visit Adam’s Websites (Adam’s Personal & Prominence Global)
Follow Adam on Instagram (@adamhoulahan)
Connect with Adam on Facebook (Adam’s Personal & Prominence Global)
Follow Adam on Twitter (@AdamHoulahan)
Connect with Adam on LinkedIn
Check out Adam’s YouTube

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: How A New Website Can Benefit Your Business

Sun, 02 Jul 2023 20:00:00 +1000

When was the last time you looked over the website you use for your business? Perhaps it’s time for a refresh? Your website is like your shopfront, and if it’s looking a little shabby, then people aren’t going to want to stop and look any further.

In this rerun episode, Cathy chats about the importance of having an up-to-date website for your business and its many benefits. A fresh-looking website is what’s going to make you stand out from your competition, and it’s also a reflection of your brand.

This is a great refresher if you’ve neglected your website for a while, giving you plenty of tips to help you revamp your site’s appearance and content.

Check out what you’ll hear in this rerun episode on New Website Business Benefits:

Think of your website like a garden. Learn the importance of maintaining your site to keep it looking fresh – it’s in need of just as much care as your brick-and-mortar clinic!
My experience with Webbies. Don’t be afraid to ask others for help to get your site looking tip-top!
The importance of headshots. Find out why you shouldn’t compromise on those photos! They will show your customers that you care about your image and how you’re presenting yourself to them.
The draft phase is key. Discover why the draft phase (or in other words, the “change-your-mind phase”) is essential for building a cohesive site.
Branding, branding, branding. Find out how a website effects your brand.

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Living a Legacy Every Day

Sun, 25 Jun 2023 20:00:00 +1000

Instead of leaving a legacy, why don’t you think about living a legacy every day? To inspire everyone who lays their ears on this episode, Paul Dunn tunes into the PPMP Podcast. It’s difficult to sum up Paul’s achievements in just one sentence, but he is the Co-Founder of B1G1, an organisation that channels effort to giving back to the community through businesses.

Paul starts off by sharing the origin story of B1G1, which is an initiative with a mission to “create a world that’s full of giving”. It’s a model designed for small businesses around the globe, where they can donate money to associated charities when someone buys a product. You’ll also hear Paul discuss the Allied Health industry, making a difference in people’s lives, and shifting the spirit of your business and the parallels in life.

Topics covered on B1G1, Allied Health, and being a business for good:

Making a difference, and the inspiring origin story of B1G1.
Being purposeful and having a purpose, helping people change their story, and the importance of looking outside rather than inside yourself.
Why businesses need to be creating meaning, tiny things making a big difference, and thinking about the impact you make and being ready to make an impact.

Connect with Paul Dunn

Visit Paul’s Websites (B1G1 & pauldunn.global)
Follow Paul on Twitter (@pauldunn & @B1G1)
Connect with Paul on Facebook
Connect with Paul on LinkedIn (Paul Dunn & B1G1)
Check out Paul’s YouTube

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Expert Recruitment Insights for Allied Health Business Owners

Sun, 18 Jun 2023 20:00:00 +1000

Fearful of recruitment? Unsure how to approach it in your business? Danielle Weedon and Clare Jones are here to help! Directors of MediRecruit, Danielle and Clare have been working in recruitment since 2001, and have never seen a tougher time than what they’re seeing now.

In this episode, you’ll hear us discuss everything from flexible workplace tricks and tips, the introduction of the NDIS and its subsequent opportunities, what’s happening with the 2023 graduate cohort, what the recruitment market will look like in the future, and much more.

These lovely ladies also have a podcast of their own, Allied Health Podcast, which explores the Allied Health industry including clinical trends, assistive technology, career pathways, recruitment, and more. Give it a listen for even more golden nuggets!

Topics covered on flexible workplace insights, the 2023 graduate cohort, and overcoming the fear of hiring recruitment agencies:

What Allied Health business owners need to be thinking about to attract the right people, and how to make your practice stand out amongst competitors.
Thinking more about career pathways, mastering cover letters and resumes, struggling with the end stage of the recruitment process, and the experience of moving to the UK for graduates.
Understanding how much you’ll learn as a business owner when working with an agency, and learning the key things to ask when recruiting.

Connect with Danielle Weedon & Clare Jones

Visit MediRecruit’s Website
Follow MediRecruit on Instagram (@medirecruit)
Connect with MediRecruit on Facebook
Follow MediRecruit on Twitter (@MediRecruit)
Connect with Danielle and Clare on LinkedIn (Danielle, Clare, MediRecruit)
Tune into Danielle and Clare’s Podcast (Allied Health Podcast)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Redefining, Revisiting & Rethinking Your Values as an Allied Health Business Owner

Sun, 11 Jun 2023 20:00:00 +1000

When was the last time you reviewed your business values? Do they truly align with what you want to represent? Here to help you understand how to navigate your values is Laura Jean – Facilitator at Dietician Values. Laura bridges the gap for health professionals between bringing the values they practice as a clinician into how they do business.

After sharing her experience as a clinician and now business owner, Laura then discusses values and how businesses can (and should) be doing things differently. She chats about having aspirational values, why there is no end goal, how “wrong” values can lead to burnout, and why it’s important to have values-based action statements to define your values.

Laura also discusses the sustainability of humans, curiosity, and the significance of taking the opportunity to make different choices in your career.

Topics covered on values, sustainable humans working in business, and curiosity:

Redefining the term “values”, going beyond the stereotypical values many organisations use that create a disconnect, using values as a business tool, and how often you should be revisiting your values.
Knowing humans are universal, working through burnout and fatigue, and taking time to reconsider and slow down.
Thinking about the possibilities, not being afraid to take the leap and do things differently, and taking the opportunity to make different choices.

Connect with Laura

Visit Laura’s Website
Follow Laura on Instagram (@dieticianvalues)
Connect with Karl on Facebook
Connect with Laura on LinkedIn
Tune into Laura’s Podcast (Dietician Values)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Everything Allied Health Business Owners Need to Know About Customer Reviews

Sun, 04 Jun 2023 20:00:00 +1000

Do you ever think about how reviews are such a high-value marketing tool for your business? Maybe you feel awkward about asking for reviews from your clients? To help many of you move away from your fears of reviews is Karl Schwantes, who joins PPMP Podcast to reveal so many gold nuggets about client reviews, you’ll be sitting on a goldmine by the end of the episode.

Karl is a Customer Service Expert, international award-winning author, a Telstra business award finalist, and the winner of the My Business Awards 2020 for the Best Customer Experience. He’s also the owner of Xennox Diamonds, a 47-year-old second-generation family business that has generated over 1,000 5-star reviews.

In this episode, you’ll hear Karl discuss Allied Health business owners and their relationship with reviews. He chats about why those in the Allied Health industry are often reluctant to ask for reviews, how to have the right perspective with reviews, and how to make the system around reviews a habit for clients and the team.

Topics covered on how to get 5-star reviews, the importance of reviews, and how to get started with using Google reviews:

Putting yourself in your client’s shoes, why you shouldn’t be asking for a clinical outcome testimonial and what to ask for instead, and how to properly respond to reviews (including negative ones).
The importance of showcasing what you do on the internet, not having the mindset of being “the best kept secret”, and reputation marketing – how to leverage your brand reputation on Google.
Optimising your Google Business profile, focusing on the patient experience, and the “Happiness Window” – Karl reveals the perfect time to ask people to leave a review.

Connect with Karl

Visit Karl’s Website
Follow Karl on Instagram (@5.starreviews)
Connect with Karl on Facebook
Follow Karl on Twitter
Connect with Karl on LinkedIn
Check out Karl’s YouTube

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: Learning From Your Bookkeeper

Sun, 28 May 2023 20:00:00 +1000

Understanding all aspects of your finances is key to the successful running of any business, but it can be a major downfall for some. This and more is covered in my interview with Chris Stenhouse, Business Manager at Professional Booking Services (PBS) back in Episode 55. That’s right – it’s rerun time!

The Melbourne-based family business provides full financial and administrative solutions to businesses throughout Australia and overseas. Working across all industries, PBS bookkeepers support businesses with turnovers ranging from $50,000 to $12million.

In this episode, Chris covers all-things bookkeeping. He discusses the difference between a bookkeeper and accountant, what makes a good bookkeeper, and the importance of having a good rapport with your bookkeeper. You’ll also hear his tips on staying on top of your payable reports.

Topics covered on budgeting, financials and general finance insights:

How bookkeepers can set up a budget for you, understanding your earning potential through budgets and billable days, and building your budget from nothing.
Common financial habits of Allied Health business owners, Chris’ advice on how often you should be checking your financials, and the importance of monthly financial reviews.
Making bookkeeping love happen, better understand your cost of sales, setting KPIs with your bookkeeper, explaining profit losses and balance sheets, and how to account for unusual expenses correctly.

Related Episodes

Episode 55: [Learning From Your Bookkeeper]

Connect with Chris

Visit Chris’ Website
Follow Chris on Instagram (@pbs_bookkeeping)
Connect with Chris on Facebook
Connect with Chris on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Mastering Productivity as an Allied Health Business Owner with Donna McGeorge

Sun, 21 May 2023 20:00:00 +1000

If you’ve ever felt like your productivity levels are low, this episode is going to be a game-changer. Donna McGeorge – Keynote Speaker, Facilitator, Trainer and Productivity Coach – tunes in to share a plethora of tips and tactics to help you tackle productivity. Donna also happens to be the best-selling author of three of my favourite books about productivity and regaining time, which you’ll find linked below.

In this episode, Donna discusses her commitment to being a Productivity Coach, where she delves into the importance of being aware of how you feel at the end of the day, rather than at the beginning. She then chats about her controversial take on the term “busy” as being the new lazy, and follows up with a look at the anti-work movement, the power of daydreaming, and how you can be more intentional about how you spend your time.

Topics covered on time vs. energy management and the Space Framework:

Adaptive capacity, difference between being reactive and responsive, building a buffer, and the 85% capacity concept.
Prioritising “thinking space”, a look into the four spaces, how Donna does her thinking time, and planning for the future.

Resources Mentioned

The 1-Day Refund Book by Donna McGeorge – Take back time and spend it wisely.
The First 2 Hours Book by Donna McGeorge – Get more done with your day.
The 25 Minute Meeting Book by Donna McGeorge – Sharpen your docs and tighten your time frames to get more done in less time.
Capacity Quiz Registration

Connect with Donna

Visit Donna’s Website
Follow Donna on Instagram (@dmcgeorge)
Connect with Donna on Facebook
Follow Donna on Twitter (@DonnaMcGeorge)
Connect with Donna on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Understanding Human Behaviour at Work & What Makes Excellent Customer Service

Sun, 14 May 2023 20:00:00 +1000

She’s back! It’s always a huge pleasure having Cate Schreck on the podcast. Her insights into customer service and what makes customer service excellence are important to know for any business, and Allied Health is no different. Cate is a Service Excellence Coach and the Director of Lightbulb Training Solutions (LTS) and Just For Schools, which is her new business that provides professional development to Education Support Staff (ESS).

You’ll hear Cate discuss the aftershock of the pandemic particularly for Allied Health business owners, who frontliners are and why they’re so important, as well as onboarding. Cate also shares her insights on EQ vs. IQ, hard and soft skills, workplace environments, and what excellent customer service really looks like in a workplace.

Topics covered on frontline customer service, EQ vs. IQ, and onboarding and customer service:

Why frontliners are so important, why Cate chooses the term “frontline” in the first place, and key success factors for a happy and healthy frontliner.
Self-aware people, extroverts vs. introverts, hard and soft skills, and people remembering how you make them feel.
Knowing what the “right” type of onboarding looks like, having induction and onboarding standards with customer service standards incorporated, and looking at it from the point of view of professional development.

Resources Mentioned

EQ – Daniel Goleman’s Book https://www.danielgoleman.info/
Cate’s Book – The A-Z of Service Excellence
Lightbulb Training Solution Free Resource – The WIN Activity
Lightbulb Training Solution Free Resource – Service Excellence Conversations

Connect with Cate

Visit Cate’s Websites (Lightbulb Training Solutions, Just For Schools)
Connect with Cate on Facebook (Lightbulb Training Solutions, Just For Schools)
Connect with Cate on LinkedIn
Follow Cate on Twitter (@CateSchreck)
Check out Cate’s YouTube

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Building Team Culture & Overcoming Imposter Syndrome

Sun, 07 May 2023 20:00:00 +1000

Here to share her adventure in the Allied Health business owner world is Jess Nyman, Occupational Therapist and Founding Director of Only About Kids. She discusses her experience creating and growing her business through the challenges of the pandemic, parts of the business she loves and doesn’t enjoy, and her steepest learning curve as a Director.

You’ll also hear Jess chat about psychological safety, imposter moments, team and culture, transparency, building a support network, and what it’s like getting the business leave-ready, including how she’s building autonomy in her team.

Topics covered on team culture, imposter syndrome, and establishing a support network:

Trusted delegation, transparency, how she establishes boundaries, and actively seeking feedback.
Psychological safety, questioning her decisions, and overcoming doubts through self-reflection.
Making people feel heard and comfortable and how she’s instilling independence in her team.

Related Episodes

Episode 53: [Jenny Pither: The Value of Having a Virtual Assistant for Your Allied Health]

Connect with Jess

Visit Jess’ Website
Follow Jess on Instagram (@onlyaboutkidsot)
Connect with Jess on Facebook
Connect with Jess on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Creating Safe Spaces and Empowering Others

Sun, 30 Apr 2023 20:00:00 +1000

Mishma Kumar-Jonson, CEO and Principal Social Worker of The Iceberg Foundation, joins PPMP to speak about their fast and furious seven to eight month journey of starting up and growing the business.

Topics covered on embracing innovation, empowering the team, and being determined and passionate:

Trusting in people’s creative processes when hiring them, celebrating the wins, and acting out of a sense of talent and trust rather than desperation.
What it looks like to have an empowered team, creating their team environment, and the importance of breaking things down step-by-step.
The power of a brand and business story, understanding privilege, and the joys of failure.

Connect with Mishma

Visit Mishma’s Website
Follow Mishma on Instagram
Connect with Mishma on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Embracing Your Entrepreneurial Spirit & Maintaining a Positive Reputation

Sun, 23 Apr 2023 20:00:00 +1000

Sara Balmer, Psychologist and Founding Director of Sara Balmer Psychology for Kids, brings her business journey to the podcast, walking us through her growth since 2009 and taking the plunge to go full-time with her own business. She shares her excitement for having new ideas and plans, which means embracing her entrepreneurial side as a business owner.

You’ll then hear Sara talk about several aspects of her business and her business approach, including how she maintains her values, creates a positive local reputation, and focuses on herself as a director. She also shares her insights on never giving up – a great reminder to keep going no matter what happens. As the old Japanese proverb says, “Fall down seven times, stand up eight.”

Topics covered on maintaining values, having a positive reputation, and focusing on the director role:

Not wanting to be money-driven, doing the best you can do, and embracing your entrepreneurial side.
Making sure clients feel truly heard when they leave a session, the Annual Parents Forum, the strength of word-of-mouth, and wanting to be the go-to person.
Knowing when to step back, collaborating in a multidisciplinary way, and focusing on being self-driven.

Connect with Sara

Visit Sara’s Website
Connect with Sara on Facebook
Connect with Sara on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

How to Appreciate Your Team & The Importance of a Supportive Environment

Sun, 16 Apr 2023 20:00:00 +1000

Lisa Clark tunes into the podcast to share her business journey as an Occupational Therapist and the Founding Director of Splash Therapy. She explores the first ten years of her business, from how she came up with the name “Splash”, to now her future goals and plans. She gives all Allied Health business owners a great insight into the importance of adaptability and articulating your goals.

Lisa then discusses how she navigated the pandemic, including how she supported her team at the time, and continues to support them. You’ll also hear how she has established and continues to maintain a strong leadership team, and why she thinks it’s important to have a “cool” workplace that includes plenty of perks, just like the corporate world.

Topics covered on the past and future of the business, navigating challenges and supporting the team, and having a strong leadership team:

Having a business plan and articulating goals, adaptability, and transitioning to being business-facing.
Thinking on her feet to establish strategies, and reaching out to her team to show care and support.
Upskilling the team, regular training with external coaches, understanding tension vs. trust, and having a “cool” workplace by offering great perks.

Connect with Lisa

Visit Lisa’s Website
Follow Lisa on Instagram (@splash_therapy)
Connect with Lisa on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Being Passionate, Having a Vision, And Energy vs. Time Management

Sun, 09 Apr 2023 20:00:00 +1000

Tricia Lerk joins us in the podcast to share her business story. An OT by trade, and a mother by nature, Tricia (or some would know her as Trish) is the Director and Principal Occupational Therapist at Planted Parenting. She shares the moment she decided to go full-time with the business during the beginning stages of the pandemic, and how she now runs her business.

You’ll then hear Trish share her thoughts on how to stay passionate and maintain your vision as a business owner, as well as how she does therapy differently, how she found her dream team, and the differences between energy management and time management. You’ll also hear Trish share how her Lady in Red program works, which is an in-home behavioural support program for parents.

Topics covered on passion and vision, what the business has taught her, and energy vs. time management:

Being picky when it comes to recruitment, driving the term “planted” from the business name into her business mission, and unleashing your lifetime dreams.
Doing therapy differently, never underestimating yourself, and finding your village of people.
Having sustainable energy, the importance of thinking time, and getting excited and expectant for what’s to come.

Resources Mentioned

100 Lifetime Goals Worksheet – The 25 Questions with Keith Abraham CSP

Connect with Tricia

Visit Tricia’s Website
Follow Tricia on Instagram (@plantedparenting)
Connect with Tricia on Facebook
Connect with Tricia on LinkedIn
Check out Tricia’s YouTube

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

The Retention Convention Masterclass

Sun, 02 Apr 2023 20:00:00 +1000

Tune into the latest solo episode with Cathy as she covers what you’ll learn at the latest Nacre Consulting’s masterclass (which is back by popular demand), Retention Convention. During this masterclass, we’ll be looking at retention through a whole-business approach, which means looking at it through the lenses of management, leadership, and operations.

This pacey and practical masterclass will have you thinking about what you can be doing strategically to retain your dream team. We’ll be getting you in strategy mode, where we’ll check in on how you’re going on all fronts. Remember: Joining live means you get to contribute to the chat box with your fellow Allied Health business owners! Don’t risk getting FOMO if you don’t join live…

Topics that will be covered in the Retention Convention Masterclass:

Operations elements you can be tweaking – the concept of spiritual improvements.
Rewards and recognition – how you reward and recognise your team to contribute to a cohesive culture.
Sharing success stories – showing you the concepts in action.
Exceptional leadership and becoming a hero to your team – focusing on who you need to be as a leader.
Excellent management – shifting towards a positive mindset.
& MUCH MORE!

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Unpacking Leadership Development – Adversity, Finding a Balance & Strategic Thinking

Sun, 26 Mar 2023 20:00:00 +1000

Christine Khor joins the podcast to chat about leadership development as the Founder and Director of Peeplcoach. Peeplcoach offers coaching-led, on-demand career and leadership development, and you’ll hear her share what it was like starting up the business during the onset of the pandemic and working through the challenges.

Christine then discusses her tips on leading through adversity, including the standout features of leaders who do cope well during difficult times. She then talks about her thoughts on establishing a healthy work-life balance and loving what you do, before then discussing the importance of strategic thinking as a business owner.

Topics covered on leading through adversity, creating a work-life balance, and strategic thinking:

Being confident in what you know and don’t know, humble excellence, being vulnerable and honest, and being curious and open to doing things differently.
Loving what you do to help establish a balance, investing in yourself as a leader, having a support network, and making yourself self-redundant.
Understanding that there is a different approach for business leaders and business owners, and the value of devoted thinking time to come up with better solutions.

Connect with Christine

Visit Christine’s Websites (Peeplcoach & Personal)
Follow Christine on Instagram Pages (@chriskhor888 & @peeplcoach)
Connect with Christine on Facebook
Connect with Christine on LinkedIn
Follow Christine on Twitter

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Creating Personal Routines for Energy Management and Sustainability

Sun, 19 Mar 2023 20:00:00 +1000

This solo episode of Cathy invites you to have a major rethink of the way you approach your routines to support energy management and sustainability. Cathy shares how she knows when to review, replace, and refresh all the wild and wonderful routines she has across her lifestyle, encouraging you to do the same to give you the best chance at creating optimal personal energy.

Listen as Cathy walks you through different ways to think about your personal battery as your energy powerhouse throughout your day. She shares her principles for establishing your own routine, including the importance of having an end-of-day approach.

Topics covered on monitoring your energy battery and establishing your daily routine:

Thinking of your energy like a mobile phone battery, visualising your personal battery, and knowing when to do something about “plugging it back in” to recharge.
Having an end-of-day approach, recognising what you’ve already got in place that’s working, transitioning from work-mode to rest-of-life-mode, and rethinking your sleep routine.

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Making the Big Shift & Fostering Creativity in the Workplace

Sun, 12 Mar 2023 20:00:00 +1000

This week, I’m joined by Sarah Hausler – Director and Principal Occupational Therapist at Bloom Wellbeing. She shares her journey shifting from clinician to CEO, giving insights for other Allied Health business owners who are also making this transition.

She also discusses other areas of her business, including fostering creativity at her clinic, having a values-based approach to recruitment, and the importance of investing in the industry to create effective programs for new graduates. You’ll also hear her explain the wonderful Puberty Plus Program that provides support to young autistic, neurodiverse, and disabled people in their journey to learn more about puberty.

Topics covered on being in a director role, establishing an amazing team, and pushing creativity:

Her mindset shifting from clinician to CEO, aiming to be more of a figurehead, and navigating the massive learning curve.
What makes her team extra special, and having a values-based approach to recruitment.
How creativity shows up throughout her business, fostering creativity in the workplace, and having passion projects.

Resources Mentioned

Puberty Plus Program

Connect with Sarah Hausler

Visit Sarah’s Website
Follow Sarah on Instagram (@sarahhauslerwriter)
Follow Bloom Wellbeing on Instagram
Connect with Sarah on Facebook and Bloom Wellbeing on Facebook
Connect with Sarah on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: The Value of Systems & How to Integrate Them

Sun, 05 Mar 2023 20:00:00 +1000

If there was ever an unexpected page-turner of a book, it would have to be SYSTEMology by David Jenyns. He makes systems interesting and simplifies the complexities, which isn’t easy when talking about systems in the first place. If you’re a business owner feeling intimidated or overwhelmed by it all, then I can’t recommend this book enough.

David walks us through the story behind what inspired him to write the book, and you’ll also hear him discuss the 7 Stages of SYSTEMology.

You’ll also get some insight into myths debunked, where David reveals the truth behind systems and patterns he’s discovered since working with many business owners. Other great topics include why email is horrible for tasks, comparing SYSTEMology to other methodologies, and why systems are like business insurance.

Topics covered on getting excited about systems and debunking myths about systems:

Walking you through his book SYSTEMology, the 7 Stages of systems, and understanding the complexities.
Revealing the truth behind systems and patterns, comparing SYSTEMology to other methodologies, and why systems are like business insurance.

Resources Mentioned

Connect with David

Visit David’s Websites (SystemHUB – SYSTEMology – David Jenyns)
Follow David on Instagram (@davidjenyns)
Follow David on Twitter
Connect with David on Facebook
Connect with David on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Cathy’s Current Favourite Reads for Every Business Owner

Sun, 26 Feb 2023 20:00:00 +1000

Cathy is back with another Solo Episode, but this time things are a little different. Listen in as she walks you through her current favourite books that will help inspire, motivate, and educate every Allied Health business owner at any point in their business journey.

Cathy shares a range of books that you can get your hands on, each one with its own impact on either your professional life, personal life, or even both. There are also plenty of topics to choose from, including leadership, technology, Aboriginal culture, and more.

Here is a full list of the books mentioned – check them out for yourself and listen to the episode for more of Cathy’s commentary on each book!

Is Technology Making Us Sick? – By Ian Douglas
Explores the impact of the increased use of technology in everyday life on society.
How to Bullet Plan: A Practical Guide – By Rachel Wilkerson Miller
Easy tips, setting up a gratitude list, a “new word list”, and recording your wins.
Land of All – By Sally Gabori
A collection of her artworks and some stories about her life.
The First Two Hours: Make Better Use of Your Most Valuable Time – By Donna McGeorge
How to make the most of your day – two hours at a time.
The A-Z of Service Excellence – By Cate Schreck
Refreshing your customer service skills.
The Life Plan – By Shannah Kennedy
Living with purpose and achieving your life goals with a step-by-step strategy.
The Glucose Revolution – By Jessie Inchauspé
Improving energy management and cognitive focus.
555 Powerful Questions for Coaching, Leading and Mentoring at Work – By Mauricio Vasquez
Helps you question yourself and dive deeper into your leadership skills.
Welcome to My Country
A wonderful book that recounts an Aboriginal community in Arnhem Land.
Women and Leadership: Real Lives, Real Lessons – By Julia Gillard and Ngozi Okonjo-Iweala
Includes facts and figures about women in leadership around the world, and challenging the findings.
Welcome to Country: A Travel Guide to Indigenous Australia – Marcia Langton
Covers the states, questions to ask, assumptions, profiles Indigenous storytellers and activists, and provides brief relevant histories that everyone should know about.
Atomic Habits: Tiny Changes, Remarkable Results – By James Clear
Sustaining little changes that have a cumulative effect on how you live your life.

What have you been reading lately? Share your favourite reads in the comments!

Related Episodes

Episode 14: [Approaching Work & Life 2 Hours at a Time]

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rethinking the Term “Supervision” and the Problem with Modern Views on Self-Care

Sun, 19 Feb 2023 20:00:00 +1000

Clinical Supervisor Natalie Jack joins the podcast for a wonderful discussion about her professional evolution, as well as the role of supervision in the Allied Health community as a whole. She speaks about her beginnings as a Musical Therapist, the value of good supervisions, clinical supervision as a new graduate, and mental health first aid training programs.

You’ll also hear Natalie share her thoughts on why the term “supervision” should be renamed, and a piece on ego and dependency between the supervisor and supervisee. Natalie also talks in-depth about her observations on wellness and mental health in the Allied Health industry, including empathy vs. compassion, burnout, and self-care.

Topics covered on looking at supervision differently, ego and dependency in the supervisor-supervisee relationship, and mental health:

Why supervision should be renamed to “supported reflective practice”, challenging and overcoming the assumption that supervisors should be older and more experienced, and resetting people’s expectations of supervision.
How to make sure the person being supervised doesn’t become dependent on the supervisor, being mindful and understanding, and always being open to learning something herself as a supervisor.
The differences between empathy and compassion, understanding empathy fatigue and burnout, facilitating the shift to committing to mental health and wellness, and rethinking self-care and how it’s becoming commercialised.

Connect with Natalie Jack

Visit Natalie’s Website
Connect with Natalie on Facebook
Connect with Natalie on LinkedIn
Connect with Natalie on Instagram

Other resources mentioned:

Compassion training for Healthcare workers

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: Building an Allied Health Team

Sun, 12 Feb 2023 20:00:00 +1000

This Solo Episode features Cathy as she shares her thoughts on how to build a successful Allied Heath team. It’s a question that often excites her, as it means the business is ready to grow and flourish.

You’ll hear as she discusses why the word “team” is preferred as opposed to “staff”, as well as the importance of investing your time in working with an HR professional to understand position descriptions and contracts. She also talks in-depth about independent contractors versus employees, including what you need to look out for – plus she covers a key piece on casual employees as well.

Topics covered on building a team and not staff, the model of engagement for recruitment, and getting HR advice:

Jeremy Streten’s helpful book The Business Legal Lifecycle (see link below), the differences between “staff” and “team”, and building a team on the admin front.
A VA as an alternative, and the key differences you need to know between independent contractors and employees.
Being HR smart, investing in time working with an HR professional, and investing in your leadership and management knowledge.

Resources Mentioned

Jeremy Stratten’s Book – The Business Legal Lifestyle: How to Successfully Navigate Your Way from Start Up to Success

Related Episodes

Episode 228: [Managing Fear and Legal Preparedness]

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Learning the Intricacies of Building an Allied Health Business

Sun, 05 Feb 2023 20:00:00 +1000

Starting One Stop Rehab in February 2022, Roxan Mina shares her journey as Head Physiotherapist and Practice Owner and the intricacies of running a start-up business. She discusses her key business learnings and highlights, including stepping out of her comfort zone, and the steep learning curve of financials and networking.

You’ll then hear Roxan talk about building relationships, how she manages her time, and learning how to set boundaries to make sure she spends time with loved ones. She also shares her experience migrating to Australia from Egypt as a teenager, learning to start from zero, working hard, and having equal opportunities.

Topics covered on business learnings and highlights, building relationships, and managing time:

Stepping out of her comfort zone to approach people, learning the intricacies of building the business, and getting through the steep learning curve around financials and networking.
Using previous experiences and observing other clinics to learn how to build relationships, and learning to be comfortable talking about herself.
Finding and allocating time to work on the business, setting boundaries, micro-planning, and reaching out to more people.

Connect with Roxan Mina

Visit Roxan’s Website
Follow Roxan and One Stop Rehab on Instagram (@roxanmina) (@onestoprehab)
Connect with Roxan on Facebook
Connect with Roxan on LinkedIn

Connect with Nacre Consulting:

See omnystudio.com/listener for privacy information.

The Differences Between Leadership & Management – Learnings from a Team Leader

Sun, 29 Jan 2023 20:00:00 +1000

Carly Macleay – Team Leader, Occupational Therapist, and Rehab Case Manager at Wise OT Solutions – joins the PPMP Podcast to discuss her role and learnings. She shares the story of taking the leap with Liz Brownlee (Director at Wise OT Solutions), as well as trends she’s noticed about the landscape of the Allied Health industry across the years.

Topics covered on Carly’s role as a Team Leader, the differences between leadership and management, and learning from her team:

How genuinely caring for your team makes you a great leader, her three main focuses, formal training, and the importance of being a values-driven business.
How management is procedural and operational, modelling the basic skills from managing to become a better leader, and how leadership is about making things cohesive and creating harmony.
Learning from reviewing her team’s reports, being about to lead yourself before you lead others, learning to embrace everyone’s differences, and using the Wealth Dynamic Profiles to learn more about each other.

Related Episodes

Episode 42: [Managing an Occupational Therapy Business with Liz Brownlee]

Connect with Laura Simmons

Visit Wise OT Solutions’ Website
Follow Carly and Wise OT Solutions on Instagram (@carly_macleay) (@wiseotsolutions)
Connect with Carly on Facebook
Connect with Carly on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

The Onboarding Operation Masterclass

Sun, 22 Jan 2023 20:00:00 +1000

Cathy is back for a solo episode on the podcast, where this time she’s covering the exciting upcoming Masterclass, the Onboarding Operation: Super Organised Onboarding for Sustained Success. She talks about wanting to open the onboarding door and taking a deep dive to help Allied Health business owners reconsider their onboarding strategies and make them stronger.

As being such a critical stage, it’s important for business owners to adapt to the ever-changing Allied Health industry. With the market becoming more sophisticated every year, people are expecting a more comprehensive and holistic start to working with you.

Sign up for the Onboarding Operation Masterclass now and position your business to establish strong employer or contractor retention!

Topics that will be covered in the Onboarding Operation Masterclass:

Using the ‘First 100 Days Curriculum’ concept.
Building a high-quality, consistent and repeatable onboarding strategy.
How to centralise onboarding information to streamline the process.
Systemising your onboarding experience to make a brilliant first impression.
Creating a process for the whole team to participate in onboarding.
The crucial role of communication in onboarding.
How to measure the effectiveness of your newly developed onboarding program.
& MUCH MORE!

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Embracing Technology in Allied Health Businesses

Sun, 15 Jan 2023 20:00:00 +1000

CEO and Founding Director of Theratrak and OT extraordinaire Laura Simmons is back on the podcast once more. You’ll hear her share quite a few things about her business journey, including her business learnings.

We also chat about success factors for bringing new tech into your business, and what businesses who’ve successfully brought this tech into their own systems are doing well. Laura also discusses her experience winning a business award, the importance of gamification in Allied Health, and her team of champions and how they’re navigating working remotely on a global scale.

Topics covered on success factors for tech in Allied Health, business learnings, and working with a team of champions:

How businesses are embracing tech and transforming themselves, taking the time to learn tools and ask questions, and how Theratrak helps Allied Health businesses conduct business.
Business is forever changing and evolving, Laura’s favourite business model, and why there should be more business skills taught in OT courses.
Being in a global remote team, learning how to work and collaborate, and receiving a business award and recognising the role of her team.

Resources Mentioned

Business awards – recent Western Sydney Alumni Award for Innovation & Entrepreneurship: https://www.theratrak.co/blog/wsu-innovation-award

Connect with Laura Simmons

Visit Laura’s Website
Follow Laura on Instagram (@theratrak)
Connect with Laura on Facebook
Connect with Laura on LinkedIn
Follow Laura on Twitter

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: Barriers Preventing Allied Health Business Owners from Doing Things Differently

Sun, 08 Jan 2023 20:00:00 +1000

This week’s rerun is a wonderful episode with Chantelle Robards – Allied Health Subject Matter Specialist at Ernst & Young Global Consulting Services – where she discussed several barriers that seemed to be preventing many Allied Health business owners from stepping outside their comfort zone and doing things differently.

We chat about the NDIS and its barriers, as well as the overall workforce including undergrad preparation, volume of students required to meet current needs, and the short and long-term impacts of more Allied Health professionals leaving the profession. You’ll also hear Chantelle’s thoughts on Allied Health Assistants (AHA’s) such as engaging in training, the commercial reality of making AHA’s work, and whether the NDIS will require for AHA’s to be qualified.

Topics covered on the NDIS, Allied Health workforce, and Allied Health Assistants:

The barriers of the NDIS that affect how business owners do business differently, and whether the NDIS will require AHA’s to be qualified.
Undergraduate preparation, the impacts of Allied Health Assistants (AHA’s) leaving the profession, and the volume of students required to meet current needs.
The importance of engaging in training for AHA’s, the commercial reality of making AHA’s work, and delegating and releasing work to AHA’s.

Resources Mentioned

Human Services Skills Organisation for information regarding engaging with RTO’s: https://hsso.org.au/
Allied Health Assistant Network Australia: https://www.ahana.com.au/
NDIS Quarterly Reports (NDIS Plan underspend): https://www.ndis.gov.au/about-us/publications/quarterly-reports
Care and Support Sector Community of Practice group: https://www.facebook.com/groups/1542425829307788

Connect with Chantelle Robards

Follow Chantelle on Instagram (@chantelle_robards)
Connect with Chantelle on LinkedIn
Email Chantelle Robards chantelle.robards@blcwprogram.com.au

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: Rapid Growth, Working Remotely & Allied Health Trends

Sun, 01 Jan 2023 20:00:00 +1000

This week is a rerun of another great episode, this time around with Kate Hunter in Episode 229. Kate made her podcast debut in this episode, where she shares her experiences and insights while working at Cliniko.

You’ll hear Kate discuss how she got into working at Cliniko, where she interestingly started out as a photographer, as well as her insights into what it’s like working in a fully-remote team. She explains why Cliniko is more open than the average workplace, how they leverage their remoteness, and how the pandemic rapidly changed things for the company. Kate also shares the results of Cliniko’s Allied Health Survey, including key aspects she noticed.

Topics covered on rapid growth, working remotely, and Allied Health trends:

How the pandemic changed things and affected business growth, and why Cliniko is more open than the average workplace.
What it’s like working with a fully remote team, handling an ever-expanding team, and leveraging their remoteness to their advantage.
Kate’s key findings from the Cliniko survey, and the importance of making the results practical and easy to read.

Resources Mentioned

Survey results part 1: https://www.cliniko.com/blog/news/cliniko-2021-survey-results-part-1/
Survey results part 2: https://www.cliniko.com/blog/news/cliniko-2021-survey-results-part-2/

Connect with Cliniko and Kate

Visit Cliniko’s Website
Follow Kate on Twitter
Connect with Kate on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Rerun: Fostering a Strong Team and Deconstructing Professional Resilience

Sun, 25 Dec 2022 20:00:00 +1000

This week is a rerun of a popular episode with Sarah Teoh – Director of Look Who’s Talking. She discusses team spirit and culture, sharing advice on how to create a positive team energy, as well as how an increasing team impacts operations and culture.

Sarah then speaks in-depth about professional resilience, including why it’s one of the biggest missing skills in the Allied Health industry. You’ll also hear Sarah share her thoughts on what she thinks the Allied Health industry has not done well with retention, and ways to improve. Other topics include learning how to establish professional boundaries, investing in workplace culture, and her projections for the future of Allied Health.

Topics covered on team culture, professional resilience, and the Allied Health industry:

How to foster a positive team energy, the traits she looks for when hiring, and the importance of investing in workplace culture.
Questioning what you consider as professional resilience, establishing professional boundaries, and why it’s one of the biggest missing skills.
Maintaining a work-style and lifestyle flexibility, retention in the Allied Health industry, and her future projections.

Connect with Sarah Teoh

Visit Sarah’s Website
Follow Sarah on Instagram (@look_whos_talking_therapy)
Connect with Sarah on Facebook
Connect with Sarah on LinkedIn (Clinic LinkedIn)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Mental Health, Wellness & Self-Care – How Business Owners Can Make a Change

Sun, 18 Dec 2022 20:00:00 +1000

Join me for a cup-of-coffee kind of chat with this week’s guest, Dr. Linda Wilson. She’s a Stress Management Specialist and Practice Director, but most of all, she’s simply an amazing woman. You’ll hear Dr. Linda share her journey from the very beginning on what led her to the stress-management space, before we take a deep dive into mental health, wellbeing and self-care for business owners.

Dr. Linda discusses the repercussions of the pandemic, looking after others whilst giving yourself the same attention and support, and biohacking your diet and mental health. She also shares her thoughts on Andrew Huberman’s research on gut health, and the translation of neuroscience to everyday life. There is an immense amount of golden nuggets in this conversation, and stay tuned to the end for her invaluable words of wisdom for all Allied Health business owners.

Topics covered on the repercussions of the pandemic, self-care, and biohacking and the role of dopamine:

Observations on how humans have traversed post-pandemic and functioned under pressure, being responsible for the emotional wellbeing of her team, and the challenges that have come from lack of availability of practitioners.
How she brings self-care and wellness to her team, being supportive and creating room to move, leading by example, redefining the term ‘work-life balance’, and why she prefers the term ‘mind-flow’ rather than ‘mindset’.
Hacking your diet to support cognitive clarity, energy, and sleep, dopamine and its importance in basic functioning, and the evolution of western science.

Connect with Dr. Linda Wilson

Visit Dr. Linda’s Website
Connect with Dr. Linda on Facebook
Follow Dr. Linda on Twitter
Follow Dr. Linda on Instagram (@drstressless)

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

The Importance of Having a Coach or Mentor as a Business Owner

Sun, 11 Dec 2022 20:00:00 +1000

Kaye Frankcom – Author, Business Coach, Mentor, Approved Supervisor for psychologists in private practice, joins the podcast to share her wisdom on navigating being a business owner.

You’ll hear Kaye discuss her beginnings, as well as her journey towards becoming a coach and mentor. Kaye then shares her thoughts on communication and being open as a business owner, key observations she’s made about private practice at the moment, plus her observations on the workforce as a whole.

Topics covered on importance of communication, key observations on private practice, and her findings about the workforce as a whole:

Not having barriers with your mindset, sharing and being open, and not being afraid to ask for help.
Why private practice is in a state of flux, not just thinking about what you want as a business owner, but also what’s required by clients and referrers, and questions about the NDIS.
Importance of treating the workforce we have properly, remembering that you’re the owner of your business, not just a “director”, why you need to plan to get what you want, and her concept of retirement.

Resources Mentioned

Kaye’s book Creating Impact: https://creatingimpact.com.au/

Connect with Kaye Frankcom

Visit Kaye’s Website
Connect with Kaye on LinkedIn
Follow Kaye on Instagram

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Demystifying HR – Recruitment, Retention, Resignation & Finding a Balance as a Director

Sun, 04 Dec 2022 20:00:00 +1000

Kerrie Canning, HR Specialist and Co-Founder and Director of HR Advice Online, tunes in for a packed podcast episode full of golden nuggets on HR that every allied health business owner needs to know.

You’ll hear Kerrie share her insights on HR and FairWork compliance, key issues surrounding the pandemic and post-COVID, the recruitment scene, what great resignation, quiet quitting and quiet firing look like. She also discusses onboarding and retention, being adaptable, and having resilience.

Topics covered on key issues post-pandemic, recruitment, resignation and retention, and find a balance for the director’s lifestyle:

Working from home, hybrid workplaces, having flexibility, and focusing on mental health.
Movement in the workforce, the importance of nurturing your new employees, what a great resignation looks like, and having necessary conversations for retention.
How she balances her lifestyle as a director, having a business that is scalable, sustainable, and saleable, and learning how to delegate.

Resources Mentioned

AHPA official HR partner https://ahpa.com.au/

Connect with Kerrie Canning

Visit Kerrie’s website
Like HR Advice Online on Facebook
Follow Kerrie on Twitter
Connect with Kerrie on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Business Planning for 2023 Brilliance

Sun, 27 Nov 2022 20:00:00 +1000

Ready for 2023 to be your best year yet? With so many interesting on-goings in the Allied Health industry, Founding Director of Nacre Consulting, Cathy Love, asks some important questions as we usher in a more vibrant and successful 2023.

Cathy highlights some key points on the importance of planning ahead for your Allied Health business. This upcoming Masterclass, “Business Planning for 2023 Brilliance” is set out to be interesting and creatively tailored for you. Listen to this episode for some key pinnacles of what this Masterclass could bring for your business.

Topics covered on forward planning, excellent management, planning broadly and team-wide implementation:

The importance of planning ahead and broadly enough to cover all the key elements of your Allied Health business, including areas that you excel and need help in.
Shifting your mindset from being a fearful manager to a focused manager.
Uplifting you from being a hopeful leader to a heroic leader.
Highlighting the importance of communication, transferable knowledge, and being understood by you and your whole team, your stakeholders, partners, and even your clients.

Connect with Cathy Love

Visit Cathy’s Website
Follow Cathy on Instagram (@nacre_consulting)
Connect with Cathy on Facebook
Connect with Cathy on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Knowledge Investment, Team Learnings, & Having a Self-Care Plan

Sun, 20 Nov 2022 20:00:00 +1000

From when she started her business to her learnings as a Founding Director, Jenny Gribbin from Driving Well Occupational Therapy tells all in this podcast episode. She walks through her early days in business feeling her way through the dark, to realising the importance of developing relationships and finding support.

Jenny also shares her thoughts on knowledge investment and how it’s been crucial in her journey, as well as the relief of appointing a Practice Manager. She also discusses team learnings and team culture, having a self-care plan, and the major role that the Drive Focus App has had for her clients.

Topics covered on knowledge investment, team learnings, and having a self-care plan:

Why you should be investing in knowledge for growth, and why having guidance from others is integral to growing as a business.
Best things she’s learned from building a team, the importance of team culture, and making sure everyone feels supported.
Doing personal work, having flexible self-care practices to deal with competing demands, and how to not fall into the trap of being overwhelmed by a large to-do list.

Resources Mentioned

Atomic Habits by James Clear

Connect with Jenny Gribbin

Visit Jenny Gribbin’s Website
Connect with Jenny Gribbin on Facebook
Connect with Jenny Gribbin on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Forward Planning, Fostering Team Culture & Learning Leadership

Sun, 13 Nov 2022 20:00:00 +1000

Founding Director of Speech Ease Speech Pathology and Certified Practising Speech Pathologist, Cheryl Ye, joins the podcast to share her story of becoming an Allied Health business owner, from her challenges, to triumphs, and everything in between.

You’ll hear why Cheryl holds importance in forward planning including what she would have done differently, as well as her thoughts on the value of a strong team culture, learning leadership and coming into her own, and why she encourages all business owners to find a business coach and a mentor.

Topics covered on forward planning, the value of team culture, and learning leadership:

The importance of planning ahead, how planning helps you envision where you’re going, and what she personally would have done differently.
Dealing with being situated in Melbourne during the pandemic, and part of fostering a strong team culture while loving where you work.
Her vision of becoming the best provider and how she incorporated that into her mission statement, how she lifted leadership skills to expand the team, and overcoming stereotypes of “quiet” leaders.

Connect with Cheryl Ye

Visit Cheryl’s Website
Follow Cheryl on Instagram (@speecheasesp_melbourne)
Connect with Cheryl on Facebook
Connect with Cheryl on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Building Sustainable Allied Health Services for Rural Communities

Sun, 06 Nov 2022 20:00:00 +1000

With 28% of Australians living in rural and remote areas, it’s clear that something more has to be done to support their needs. Edward Johnson, SARRAH Chairperson, Umbo Co-Founder and Speech Pathologist, joins me for a chat on building sustainable services for rural communities – in particular, how SARRAH is making a difference by providing the support that rural and remote Australian communities need.

We talked about the importance of getting sustainable services to the bush, including how Ed is advocating for better workforce training distribution. We also chat about the integral role that SARRAH plays in making this happen, as well as his thoughts on the future of the NDIS and what he thinks needs to change for real progress to happen.

Topics covered on getting sustainable services to rural communities, the role of SARRAH, and the future of the NDIS:

How to build sustainable services with clinician support, showing how this works on a small scale, and advocating for better workforce training pathways across all of Australia.
The need for more undergraduate training and experiences, the Allied Health Rural Generalist Pathway (AHRGP) for allied health professionals and for allied health assistants, and the upcoming online national conference with the theme of People, Purpose, Passion: Pathways to Success.
Why Edward would change the word “I” in NDIS, and seeing a change in the way allied health is trained in university.

Connect with Edward Johnson

Visit Edward Johnson’s Websites: https://www.sarrah.org.au/ and https://umbo.com.au/
Connect with Edward Johnson on Facebook
Connect with Edward Johnson on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Taking the Plunge & Growing a Business in the Midst of Difficult Times

Sun, 30 Oct 2022 20:00:00 +1000

Michelle Moya, Director at Hop Skip Jump Occupational Therapy, talks us through her private practice adventure and how she took the plunge in the midst of the pandemic to become a solopreneur.

You’ll hear Michelle chat about overcoming the challenges of building a startup during the pandemic, including her learnings during the first critical 12 months. She also shares the importance of strong professional relationships, being curious and enjoying variety, as well as how she practices self-care to avoid burnout. We even discuss her thoughts on the NDIS, including what she would talk to Kurt Fearnley about if she ever got the chance.

Topics covered on building a startup at a difficult time, the power of strong professional relationships, and the value of being a lifelong learner.

Michelle’s learnings in the first 12 months, how she grew the business at a challenging time, and failure not being an option.
The importance of word-of-mouth marketing, how she built a network after moving to a new area, and how to find a balance with communication.
Embracing constant learning, how she refreshed her mindset after facing burnout, and practising self-care.

Connect with Michelle Moya

Connect with Michelle Moya on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Masterclass: Strategies for Promoting Balance and Preventing Burnout

Sun, 23 Oct 2022 20:00:00 +1000

Ever heard the word, “burnout”? It’s a major topic of discussion in all industries, particularly after the past couple of years, and especially in the allied health industry. You may have heard your colleagues talk about it, or you may have experienced it first-hand for yourself. With it being such a pertinent topic right now, I’ve decided to run a brand new masterclass to help anyone who is dealing with the challenges of burnout.

This masterclass, “Strategies for Promoting Balance and Preventing Burnout”, will dive into three main topics: Focusing and Acting Faster, Creating a Self-Care Culture, and Improving Workplace Balance. Listen to the episode to find out more about what you’ll discover in each topic, and what else you can expect when joining in on the masterclass.

Topics covered on Focusing and Acting Faster, Creating a Self-Care Culture, and Improving Workplace Balance:

Burnout warning signs, causes and consequences, and engaging professional help.
Leading you by example, promoting personal resilience, and actioning team-wide care plans.
Setting purposeful and impactful work, promoting breaks and boundaries, and committing to safety and professional supports.

Connect with Cathy Love and Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

The Importance of Supporting Graduates & Finding a Balance Between Clinical Work & the Business

Sun, 16 Oct 2022 20:00:00 +1000

Principle Occupational Therapist and Owner of Verve OT, Sarah Collison, brings a little verve to the podcast this week to delve into a range of topics surrounding being a leader, balancing clinical and business duties, and the important role of graduate therapists for the allied health industry as a whole.

Topics covered on leading your own team, having an industry commitment to graduates, and balancing being a clinician and business owner:

How to overcome the pressure that comes with leading your own team, including how to deal with responsibility, learning from mistakes, and being aware of obligations.
Trends she’s noticed in the workforce, including why so many people are dropping out, and the importance of investing in and nurturing graduates.
How she found clinical joy and juggles between loving it, as well as the business side with a commitment to the OT profession.

Connect with Sarah Collison

Visit Sarah Collison’s Website
Connect with Sarah Collison on LinkedIn
Follow Sarah Collison on Facebook

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Recruitment & Retention, Employee Value Propositions, and the Importance of Upskilling

Sun, 09 Oct 2022 20:00:00 +1000

In one of the most value-packed episodes yet, I’m joined by Natasha Hawker, Managing Director at Employee Matters, as she shares endless tips, statistics, and insights on recruitment and retention that all allied health business owners need to hear.

Natasha discusses her observations of the workforce in the last five years, explaining why the applicant market is the tightest she’s seen in 27 years. She shares the three things employees prioritise when considering a new role, the importance of an Employee Value Proposition (EVP) for every business, and why you should be investing in yourself as well as your employees when it comes to skill sets. You’ll even hear her tips on how you can sharpen your interviewing skills.

Topics covered on recruitment and retention, an Employee Value Proposition (EVP), and upskilling yourself and your employees:

Top three things that employees prioritise when they consider a new job, and why the applicant market is the tightest it’s ever been in 27 years.
Why you need to identify your EVP and the 5 main categories you need to know to understand how to put your business above your competitors.
Why you need to invest in upskilling your managing skills and your employee’s skills to broaden skill sets.

Resources Mentioned

Purchase Natasha Hawker’s book ‘From Hire to Fire & Everything in Between’
Where are you now? Video to assess where your business sits now and where you might be aiming to get to.
Recruitment Genius Model
Employee Value Proposition – EVP video

Connect with Hannah Dunn

Visit Natasha Hawker’s Website
Visit the Employee Matters Website
Connect with Natasha Hawker on LinkedIn
Follow Natasha Hawker on Twitter
Follow Natasha Hawker on Facebook
Tune into Natasha Hawker’s Podcast, Employees Matter Podcast

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Team Culture, Building Leadership Teams & Diversifying Business Income

Sun, 02 Oct 2022 20:00:00 +1000

Hannah Dunn, Director and Principal OT at D.O.T.S. Occupational Therapy for Children, dials into this episode to discuss her learnings as a business owner. We begin our chat with Hannah’s experience hiring her own husband, Warwick, as Business Development Manager, before discussing the rest of her wonderful team.

You’ll hear how Hannah fosters team culture by helping everyone feel connected and creating solutions-focused learning, as well as her experience building out leadership teams. You’ll then hear about her business learnings post-COVID, her five-year predictions for her business and the NDIS, as well as diversifying business income through creating other pathways.

Topics covered on team culture, leadership, and diversifying income:

How to ensure that everyone feels connected and using solutions-focused learning.
Building out leadership teams.
What it looks like to create other pathways and how to find a balance.

Connect with Hannah Dunn

Visit Hannah Dunn Website
Connect with Hannah Dunn on LinkedIn
Follow Hannah Dunn on Facebook
Follow Hannah Dunn on Instagram

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Finding Motivation and Recognising How Your Leadership Style Affects Your Team

Sun, 25 Sep 2022 20:00:00 +1000

Occupational Therapist and Founding Director of Optimal Living Therapy, Lauren Hart, tunes into the podcast to share her adventure as a business owner. She delves into what it was like starting out, including her expectations, and the reality, as well as the importance of making errors along the way.

She then shares why “people” have been her steepest learning curve, which involved learning her leadership style. This also relates to her approach to managing her team, which includes recognising different sets of skills and how significant systems come into play to support the team. You’ll then hear how she got comfortable with numbers and finances, before we round out with a chat about the NDIS and its complexities.

Topics covered on being motivated as a business owner, leadership styles, and the NDIS:

Being challenged and stimulated helps the business to grow
Understanding how you lead, in order to understand how to manage your team and recognise their skill sets
Future NDIS projections and what she would do if she were CEO

Connect with Lauren Hart

Visit Lauren Hart Website
Connect with Lauren Hart on LinkedIn
Follow Lauren Hart on Facebook

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Learning from Your Team, Facilitating Culture, and Growing as a Business Owner

Sun, 18 Sep 2022 20:00:00 +1000

The Founding Director of Kids Matters (or as she likes to call herself, the Principal) Vivienne Williams joins the podcast for an insight-packed episode. Vivienne shares her experience growing her business being on maternity leave, to now having plenty of goals lined up for the future.

You’ll hear some shiny gold nuggets in this episode with Vivienne’s insights into the best learnings she’s gained from making mistakes as a business owner, which include being more aware of her approach, and focusing more on her team. She opens up about how much her team has taught her, understanding their unique skill sets, facilitating culture, and how she uses Wealth Dynamic Profiles. You’ll also hear her experience bringing on her Practice Manager, and QLD Allied Health trends including her recruitment predictions and thoughts on the NDIS.

Topics covered on teams, culture and growing as a business owner:

What your team can teach you and understanding unique skill sets
Facilitating culture
Embracing learning from mistakes, having goals as a business owner, and predictions on Allied Health recruitment and the NDIS

Connect with Vivienne Williams

Visit Vivienne Williams Website
Follow Vivienne Williams on Instagram
Connect with Vivienne Williams on Facebook
Connect with Vivienne Williams on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Key Learnings & Confronting Moments as a Business Owner & the Possibilities of Telehealth

Sun, 11 Sep 2022 20:00:00 +1000

Simone Dudley, Co-Founder of Therapy Connect, joins the podcast once again, and what an exciting thing it is to hear about the growth in just a few years. We start off reflecting on her journey transitioning from clinician to business owner, developing the business as a dedicated telehealth provider, quickly diversifying the team, and revealing her key learnings and confronting moments.

You’ll then hear us discuss what it was like being a telehealth provider during COVID, being inundated, and how they adapted and adjusted. Simone also chats about family and personal pursuits, and what she thinks telehealth will look like in the next five years – an interesting discussion around the microscopes emerging around engagement in telehealth, and understanding what it enables and the challenges it brings.

Topics covered on transitioning from clinician to business owner and telehealth:

Key learnings and confronting moments
Being an established telehealth practice during COVID
The possibilities of telehealth

Related Episodes

Episode 19 Season 2: Breaking Down Barriers and Borders with Sue Cameron and Simone Dudley

Connect with Simone Dudley

Visit Simone Dudley’s Website
Connect with Simone Dudley on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Mentoring Graduates & Allied Health Business Owners

Sun, 04 Sep 2022 20:00:00 +1000

Alyce Svensk wears many hats – Allied Health Business Mentor, Clinical Supervisor, and Director of Sensational Start OT. This week, she joins the podcast to discuss her journey, from bringing on her first employee, to now mentoring graduate OT’s left right and centre.

You’ll hear how new graduates affect the existing team culture, Alyce’s insights for creating and maintaining a positive team culture, as well as how Allied Health Assistants (AHA) fit into the bigger picture. We also chat about identifying learning styles as a leader, the NDIS, and the rare positives that have come out of COVID for her business.

Topics covered on mentoring graduate OT’s:

Creating and maintaining team culture
Being purposeful about supporting the team
The future of Allied Health Assistant Roles in the NDIS context

Connect with Alyce Svensk:

Visit Alyce Svensk’s Website
Follow Alyce Svensk on Instagram (@sensationalstartot)
Connect with Alyce Svensk on Facebook https://www.facebook.com/sensationalstart https://www.facebook.com/Alycesvenskconsulting
Connect with Alyce Svensk on LinkedIn

Connect with Nacre Consulting:

See omnystudio.com/listener for privacy information.

Barriers Preventing Allied Health Business Owners from Doing Things Differently

Sun, 28 Aug 2022 20:00:00 +1000

I’m joined by Chantelle Robards – Allied Health Subject Matter Specialist at Ernst & Young Global Consulting Services – to discuss several barriers that seem to be preventing many Allied Health business owners from stepping outside their comfort zone and doing things differently.

Topics covered on the NDIS, workforce and Allied Health Assistants:

Barriers to doing business differently
Undergrad preparations
Delegating and releasing work to AHA’s

Resources Mentioned

Human Services Skills Organisation for information regarding engaging with RTO’s
Allied Health Assistant Network Australia
NDIS Quarterly Reports (NDIS Plan underspend)
Care and Support Sector Community of Practice Facebook group

Connect with Chantelle Robards

Connect with Chantelle Robards on LinkedIn
Email Chantelle Robards

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Thriving in Adversity, Personal Wellness & Preventing Burnout as a Business Owner

Sun, 21 Aug 2022 19:00:00 +1000

Are you looking after yourself as well as you should be? This week I’m joined by Jo Muirhead – Founder and CEO of Purple Co. You’ll hear Jo share her journey starting Purple Co during the global financial crisis, to keeping the business afloat during her battle with cancer.

As we discuss what it means to thrive in adversity, you’ll hear why Jo doesn’t like being referred to as an “inspiration”, as well as her thoughts on allied health professionals and tackling (or more-so preventing) burnout. We take a deep-dive into personal wellness and its importance, practising what you preach as a health professional, overcoming denial, and so much more.

Topics covered on managing burnout:

Overcoming denial
Taking control of your health
Prevention vs. damage control

Connect with Jo Muirhead

Connect with Jo Muirhead on LinkedIn
Follow Jo Muirhead on Instagram @jo_muirhead
Connect with Jo Muirhead on Facebook
Visit Jo Muirhead’s website

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Understanding Climate Change & Carbon Neutral Strategies

Sun, 14 Aug 2022 19:00:00 +1000

We’re going in-house this episode with our very own Process Documentation Officer here at Nacre Consulting – Ben Reich. As he is also studying Atmospheric Science at Monash University, it only seemed fitting to have a chat with Ben about climate change, renewable energy, and carbon-neutral strategies.

You’ll hear exactly what Ben’s studying and how this gives him such an insight into climate change and what we must do as human beings to go more sustainable and make a positive impact. We discuss his thoughts on how Nacre can go more carbon-neutral, challenges of tracking your own carbon footprint, carbon offsetting, having personal responsibility, and the next big steps he envisions for Nacre in the upcoming 6 months.

Topics covered on going carbon-neutral:

Climate change
Carbon offsetting
Tracking your carbon footprint

Resources Mentioned

Related Episodes

Episode 235: How to Reduce Your Carbon Footprint and Go Carbon Neutral in Your Organisation

Connect with Ben Reich

Connect with Ben Reich on LinkedIn

Connect with Nacre Consulting:

More about The Private Practice Made Perfect Show:

The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.

The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.

As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.

All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.

See omnystudio.com/listener for privacy information.

Measuring Performance & Success through Data

Sun, 07 Aug 2022 20:00:00 +1000

I am yet to meet an allied health business owner who doesn’t want to understand their numbers better, have them all in one place, and know how to use them.

But for those who aren’t too sure about where to start, it can be fairly intimidating (to say the least).

Ever thought to yourself, “Oh, that’s good enough for now.” Sure, that bulky Excel spreadsheet might be “good enough” in theory, but at what cost? This episode is an important reminder to have those conversations with the experts, because you probably don’t realise how much easier and more valuable streamlining your numbers and processes can be. As I always say: you just don’t know what you don’t know.

That’s why we’ve got the wonderful Cullen Brugman in for this week’s PPMP episode. Cullen is the Managing Director of Dashboard Magic. Dashboard Magic builds dashboards to help you see how well your business is performing.

There are countless golden nuggets in this conversation, starting with the concept of making data more meaningful, the critical numbers you should have as a business owner, and how to avoid inconsistent data tracking.

We also discuss overcoming the challenge of getting the relevant numbers to look at, Cullen’s observations on manual data manipulation (find out what you could be missing), and how it all comes back to opportunity cost of time, and cost of mental space.

You’ll even hear what it’s like working with Dashboard Magic, including how the entire process.

If you want to get started on simplifying your data, download the free business metrics provided by Cullen himself by clicking here. Or if you’re ready to get some help, book a 30-minute Zoom call now with Cullen by clicking here.

See omnystudio.com/listener for privacy information.

Streamlining Your Systems – The Importance of Admin Support

Sun, 31 Jul 2022 20:00:00 +1000

Ever come out of a therapy session or meeting, only to check your phone or computer and be faced with 20 new emails? It’s one of the most stressful feelings, leaving you with the overwhelming task of sitting down and sifting through each and every one. And it doesn’t stop there – without the right support systems, this email-tsunami is a never-ending battle…

The good news is that there’s a solution, and it’s a lot more streamlined than you might think. That solution is admin support.

Here to cover all-things admin is Karina Follent – Founding Director of Pro-Assist Virtual Administration. Pro-Assist helps allied health business owners with flexible admin and NDIS support to make practices run smarter and smoother.

For Karina, Pro-Assist isn’t just about the admin – it’s about fostering meaningful flexibility for business owners. From the start, she’s always had a passion for helping allied health business owners regain time, so that they can focus more on their loved ones.

Karina’s passion is a great reminder of the importance of spending precious time with family and friends, where the business doesn’t claim your entire life.

Is it time for you to get some admin support? What are you doing in the admin-space that you could be handing off to the pros? Never be afraid to ask for help – it’s an investment.

In this episode, Karina runs us through the various admin tasks she does to help busy business owners, including the benefits of practice management software. You’ll also hear why you should have your systems set up first before hiring new staff, how to avoid burnout, NDIS opinions, and why you should be keeping your waitlists small and compact.

See omnystudio.com/listener for privacy information.

Adjusting as a Business Owner & Changing the NDIS

Sun, 24 Jul 2022 20:00:00 +1000

If you could change anything about the NDIS right now, what would it be?

This week’s guest on the PPMP Podcast is none other than Kerri Weaver – Owner of Eyes and Independence and Educational Disability Specialist.

Kerri shares some great insights this week about being an allied health business owner – challenges and all. You’ll hear Kerri open up about losing her original role due to government cuts, as well as how that experience gave her the drive and motivation to start her own business.

She shares what she first learnt about business as a whole in the first few years as a business owner, which included plenty of getting used to socials and website navigation. Her experience with networking and admin are also two important pieces for every business owner, particularly those just starting out.

Kerri also discusses her experience knowing when to take a step back from the business – a friendly reminder for all business owners that taking time for yourself is part of the job.

Where a lot of you will probably also relate in this episode is Kerri’s thoughts on the NDIS – there’s no holding back here. She gets right into how she would change it up, including what she’d do if she was the boss of the price guide.

Don’t forget to listen to the end of the episode for Kerri’s insights on what she wants to achieve for her business in the next 12 months – something we should all set out to do once in a while to get clear on our long-term goals.

See omnystudio.com/listener for privacy information.

Shifting Your Money Mindset

Sun, 17 Jul 2022 20:00:00 +1000

What is your definition of wealth? For me, wealth is a form of energy. It has to move through you, your business, and around the planet, and it’s ultimately about what you want to have forward in your lifestyle.

There’s really no one more perfect than our guest on this week’s episode to discuss all-things wealth, and that person is Jackson Millan – Managing Director of Aureus Financial, an award-winning wealth coaching, strategic advice and lending business.

In this episode, you’ll hear Jackson deep-dive into countless topics surrounding turning your business profit into personal wealth, where having a momentum-based approach to money, wealth and profit is crucial. You’ll hear us discuss Jackson’s own definition of wealth, his observations about business owners and money mindsets, key stages of money memories, and so much more.

One particular golden nugget is Jackson’s view on self-limiting beliefs surrounding wealth. In his own words, “You’ll never outgrow the invisible ceiling that is your mindset.”

He shares the importance of having a reason to “lift” that invisible ceiling in order to allow you to step into strategies and tactics that let you create financial freedom.

Another important talking point is the difference between profit and cash flow, and why profit isn’t your end game.

So, what is your money mindset? Is it in need of a shift?

On a separate note, did you hear about our Practice Managers Academy coming back with a bang?! Click here to find out more or follow this link here to listen to the podcast about it!

See omnystudio.com/listener for privacy information.

Practice Managers Academy is back!

Sun, 10 Jul 2022 20:00:00 +1000

Does your practice manager have the skills and support they need to really flourish? After plenty of research, we’ve uncovered that there are many practice managers out there who don’t have the right support. It often feels isolating and lonely, and they feel that their remarkable responsibilities and huge demands aren’t being recognised as they should be.

At Nacre Consulting, we’ve been extra busy (as always) in creating a platform for practice managers to be heard, understood, and give them that opportunity to really hone their craft.

Practice Managers Academy is back!

We couldn’t be more excited to offer this wonderful event once again to any and all practice managers at allied health businesses. Practice Managers Academy (PMA) is all about helping upskill practice managers, so that they can differently support the business, business owner, and entire team. And this time around, we’ve made some changes – listen to the episode to find out all about them.

Whether they’re feeling overwhelmed in your role, or simply want to boost their skills, PMA is designed for all practice managers to help save on time and energy, creating more certainty in the role with a valuable experience learning with others.

Now more than ever before, it’s time for practice managers to shine and be empowered in their roles. PMA is about fulfilling their personal needs, as well as positioning the business for absolute awesomeness moving forward.

Use this event as a training-ground for industry-specific skills, as well as a chance to hear how other practice managers are running their ship.

PMA is facilitated by Cathy Love, members of the Nacre Consulting team, and other subject-matter experts.

For ALL the details on this event, listen to the episode now!

Or to sign up right now and secure a spot for your practice manager, click here.

See omnystudio.com/listener for privacy information.

How to Know When It’s Time to Sell Up (Or Not)

Sun, 03 Jul 2022 19:00:00 +1000

Ever thought about selling your business? Or looking to explore the concept a little further?

Here to give you the opportunity to dip your toes into the water is Michael Kerr – Founding Director of Kerr Capital. Kerr Capital advises business owners on whether it’s the right time to sell, and what their business is really worth.

Michael shares his insights on when and why an allied health business owner would reach out and engage Kerr Capital to get their business valued.

You’ll hear all-things business value, Michael’s philosophy on valuing businesses, as well as the process of evaluations – including the art and science of your actual net profits.

I’ve heard it all – allied health business owners not thinking that their business is too small, or thinking, “Would anyone even want to buy it?” (Something that honestly makes my business heart break). Then there’s the owner that just limps along until they have to make that tough decision about which way it’s going to go.

That’s what makes Michael’s insights so valuable, as he gets into the nitty-gritty of the main reasons people come to him to get their business valued, and what “exit” really looks like.

At the end of the day, it’s all about reclaiming your time and lifestyle if you’re going to sell-up. You could even be increasing the value of your business because you’re proving that it can run on less of your input.

But if you’re not ready to sell, that’s okay too. It’s just about being fully aware of where your business is at, and also be aware of the risks on both sides.

Practice Managers Academy starts in July! It is now back with a bang and more intensive than ever! Sign up for our 12-weeks Practice Managers Academy here! Or just click on the link anyway to know more…

See omnystudio.com/listener for privacy information.

Embracing Innovation & The Future of Tech Therapy

Sun, 26 Jun 2022 19:00:00 +1000

How do you feel when you hear about the future of therapy? Does the idea of new, innovative tech scare you?

Here to calm your fears this week is Laura Simmons – CEO and Founder of Theratrak and Paediatric Occupational Therapist.Theratrak has digitised allied healthcare as a platform that allows multidisciplinary teams to bridge the gap between therapy sessions and create a more inclusive model of healthcare.

Innovation and change are two focal points in this episode, as Laura gives valuable insights into how Theratrak works, and how it’s making an impact on the industry. You’ll hear her journey evolving Theratrak, as well as what inspired her to get into the entrepreneurial tech space, and the steep learning curve she’s overcome in understanding software development.

Other fabulous insights include how she figures out what the next improvements are going to be in the business (which includes the importance of watching and listening when gaining feedback from clients), and leveraging tech and data for things like NDIS reports. What really stands out in this episode is Laura’s exploration of change and innovation in allied health.

We all know how scary change can be, but instead, try think of yourself as a change champion. Look at the positives that tech can bring to everyone’s lives in the allied health industry – and Theratrak is a perfect example of that.

Laura shares her advice for allied health professionals who are cautious about investing in something like Theratrak, as well as overcoming tech-fear.

And if you’re already keen to know what’s set for the future of Theratrak and what they’re bringing to the allied health table, sign up to their newsletter to be the first to know about exciting new releases coming soon.

See omnystudio.com/listener for privacy information.

How to Reduce Your Carbon Footprint and Go Carbon Neutral in Your Organisation

Sun, 19 Jun 2022 20:00:00 +1000

Carbon neutral – what does it mean and why should all businesses be moving towards it?

This week we’re doing things a little differently and shifting our focus onto somewhere we all call home – the Earth.

Here to give us all the insights, tips and advice we need is Jason from Cliniko. His role is, as he describes it, “a little bit of everything”, and there couldn’t be anyone more perfect to walk us through sustainability and all it entails.

First and foremost, Jason knows how intimidating it can seem for business owners to understand their carbon footprint and learn how to be more sustainable. What he’s here to talk about is how every little bit counts, and that you can start from an individual perspective rather than an organisation-wide perspective at first.

Jason shares how to lead an organisation towards being carbon neutral, why he’s so passionate about the topic, as well as the definitions behind carbon neutral and carbon footprint.

You’ll also hear his experience leading the carbon-crusade at Cliniko – which included getting companies like Carbon Neutral on board to guide and support them to implement changes. Jason explores some interesting insights they discovered from an initial energy-use audit at Cliniko, revealing the highlights and lowlights across all team members. (The results will definitely shock you.)

For Cliniko users and beyond, you can discover all of Jason’s findings in his blog post, Cliniko is now carbon neutral!

Remember: it’s not all doom and gloom. If we all just make some changes (no matter how small they may be) we can save our Earth and keep her going for years to come. Find out more about global progress by heading to Global Goals.

See omnystudio.com/listener for privacy information.

The Employee Satisfaction Loop and Learnings from the Pandemic

Sun, 12 Jun 2022 20:00:00 +1000

This week I’ve got the absolute pleasure of speaking with the Managing Director Team from Everyday Independence – Ingrid Cole, Mal Healey and Leanne Healey.

Everyday Independence is a team of 600 people offering a diverse range of evidence-based therapy services to support all Australians to build skills and confidence. Their teams span across Victoria, NSW, Queensland, Tasmania, South Australia and Western Australia.

It’s been quite a while since our last chat way back in 2018, which is why it’s so exciting to hear their progress during the last few years, including where they’ve expanded their reach and impact.

We start off by exploring their team and core values. In particular, they dive into why they find it important to have defined roles and career pathways, as it helps people know what they need to do and where they can go to get the support they need.

We chat about how they’ve found that sweet spot as leaders of freedom and clarity, where they know that their people want to be autonomous in their roles.

This approach helps them know exactly what they have to deliver, but there also needs to be room for them to grow and develop.

One part of this episode that particularly stands out is what they’ve learned from the pandemic, especially when it comes to their team. We explore what they call the “employee satisfaction loop”, coping with rules, and how they’ve managed to give everyone the input and support they need without purely relying on face-to-face contact.

It certainly encourages many allied health business owners to sit down and ask themselves:

What has the pandemic taught me? What are some positives that I can pull from the experience amongst all the challenges?

See omnystudio.com/listener for privacy information.

Webinars facelift – All NEW Masterclasses for 2022!

Sun, 05 Jun 2022 20:00:00 +1000

How are you making sure you’re constantly improving? For us at Nacre Consulting, we’re putting ourselves under the microscope on a pretty continuous basis. Why? Because we want to make sure that we’re not only doing things differently, but also that we’re making changes based on your feedback.

This week’s PPMP episode is a Solo one with me-myself-and-I. It’s a quickie, but a goodie, as you’ll hear me talk about some very exciting news…

Our webinars are getting a facelift!

We’ve decided to change-up the structure and function of our webinars, all based on your feedback. This new webinar concept will be based around providing Masterclasses each month, where we’ll get specific on certain topics and support you to take action easier than ever.

In this episode, you’ll hear me explain why we’re making this change, as well as all the exciting details you need to know about these upcoming Masterclasses and how they work.

I also share what’s coming up and what you’ve got to look forward to all the way to December – you’ll hear each monthly topic for the rest of 2022.

And don’t forget to stay to the end of the episode – you’ll hear all about the amazing feedback and success of our Allied Health Biz Quiz, and how you can get involved.

So what are you waiting for? Listen now to the episode and find out more about the topics and how to register your spot for all the upcoming Masterclasses on our brand-new website.

See omnystudio.com/listener for privacy information.

The Value of Systems & How to Integrate Them

Sun, 29 May 2022 20:00:00 +1000

Good systems are your ticket to freedom. Here to ignite your inner systems-flame is none other than David Jenyns - Author of SYSTEMology and Chief Visionary Officer at SystemHUB.

This episode is all about getting you excited about systems - and who better to do that than David himself?

David gives us an overview of SYSTEMology, which he created to solve the problem for business owners who are trying to build momentum, but feel that they’re more of a blockage in the bottleneck known as their business.

If you’re feeling overworked and that you can’t step away from the business without it falling apart, then it’s time to turn to systems and better understand how they work.

If there was ever an unexpected page-turner of a book, it would have to be SYSTEMology by David. He makes systems interesting and simplifies the complexities, which isn’t easy when talking about systems in the first place. If you’re a business owner feeling intimidated or overwhelmed by it all, then I can’t recommend this book enough.

David walks us through the story behind what inspired him to write the book, and you’ll also hear him discuss the 7 Stages of SYSTEMology.

You’ll also get some insights into myths debunked, where David reveals the truth behind systems and patterns he’s discovered since working with many business owners. Other great topics include why email is horrible for tasks, comparing SYSTEMology to other methodologies, and why systems are like business insurance.

Interested in getting started with SYSTEMology? Explore these links:

https://www.systemology.com/

https://www.systemhub.com/

https://www.youtube.com/c/systemHUB/featured

See omnystudio.com/listener for privacy information.

Knowing Your “Why” and The Power of Being Vulnerable

Sun, 22 May 2022 20:00:00 +1000

What is your “why”? In other words, why do you do what you do?

This certainly isn’t the first time I’ve posed this question to you, but there’s a reason for that. Just as this week’s PPMP guest emphasises, knowing your “why” is integral to giving you that motivation and drive to keep going every day – no matter what is thrown your way.

What a pleasure it was to have Sarah Poissant in the studio for this episode. Sarah is the Clinical Director and Owner of The Rainbow Clinic.

This week’s episode is certainly a reminder of the importance of opening up and the power in vulnerability. Sarah takes us back to the beginning of her journey, from the first few years as a business owner on an intense upwards-slope, to how she made the decision to ask for help when she needed it.

Sarah then opens up about her deep personal motivators, her “why”, for being a business owner, reminding us to keep track of our own North Star on our own business journeys.

Other wonderful topics you’ll hear us discuss include knowing your limitations as a leader, culture and values in the workplace, and why it’s so crucial to be proud of your own achievements.

You’ll also hear Sarah open up about her own personal mental health issues, sharing some touching experiences and how she practices self-care and juggles all the roles in her life – parenting and all.

See omnystudio.com/listener for privacy information.

Fostering a Strong Team and Deconstructing Professional Resilience

Sun, 15 May 2022 20:00:00 +1000

How would you define professional resilience? Is it something you’ve ever thought about and how it affects your role?

Here to discuss all-things professional resilience and so much more is Sarah Teoh – Director of Look Who’s Talking. First off, Sarah catches us all up to speed on what’s been going on in the clinic, before getting into a jam-packed conversation about several intriguing topics.

Team spirit and culture is at the forefront of our discussion in this episode, with Sarah sharing advice on how to create such a wonderful energy in your team, including the kind of people she looks for when hiring.

She shares how an increasing team impacts operations and culture, the importance of getting everyone involved, and how she maintains work-style and lifestyle flexibility within her team. You’ll even hear Sarah’s thoughts on why she thinks the allied health industry hasn’t done well with retention as a whole.

This piece on professional resilience, though, is where this episode shines. It’s such an important and interesting topic, asking many of us to question what we consider to be professional resilience and why it’s one of the biggest missing skills in our industry.

Sarah dives deep into learning how to establish professional boundaries, why workplace culture plays such a huge role, and why it’s so well-worth the time and investment.

To round out the episode, Sarah shares her insights into projections for the future of allied health.

See omnystudio.com/listener for privacy information.

Rapid Growth, Working Remotely & Allied Health Trends

Sun, 08 May 2022 20:00:00 +1000

Have you ever wished you could get a bird’s-eye perspective on the allied health industry as a whole? Do you think about whether other business owners and practitioners are experiencing the same challenges as you? Sometimes, getting a fresh perspective on things can open our minds and hearts to new possibilities, and help us form new ideas on how to get past issues we face in our daily business lives.

Making her podcast debut this week is Kate Hunter from Cliniko. Cliniko makes practice management software for clinics and allied health practitioners. This software includes telehealth, booking and scheduling, health records, finance management, business management, in addition to reporting and tracking.

Kate first opens up by sharing how she got into working at Cliniko, having interestingly started out as a photographer.

She then gives us an insight into what it’s like working with a fully-remote team – a team that is constantly expanding and that involves many different continents, languages and lifestyles. You’ll hear why Cliniko is more open than the average workplace, and how they leverage their remoteness to their advantage.

We also discuss how the pandemic rapidly changed things for Cliniko, including the need to quickly incorporate telehealth into their software.

What most of you will also love hearing about in this episode is Cliniko’s massive allied health survey conducted in 2021. You’ll hear the process of releasing the results including the importance of making it practical, functional and easy to read. Kate also walks you through some of the key results she noticed through this study.

See omnystudio.com/listener for privacy information.

Managing Fear & Staying Prepared Legally as a Business Owner

Sun, 01 May 2022 20:00:00 +1000

Are you someone that feels scared or intimidated by the thought of getting legal advice? You’re certainly not alone, but perhaps it’s time to change that narrative? Facing the legal side of business isn’t as frightening as it might seem, and to help affirm that is this week’s PPMP guest.

Jeremy Streten is back on the podcast to share his always useful insights on legalities in business. Jeremy is the CEO at Business Legal Lifecycle – a handbook for existing and new business owners that provides a practical pathway to build a successful business. For Jeremy, it’s all about changing the stereotypical perception a lot of people have about dealing with the law and lawyers in general, and thus making advice accessible for everyone.

It’s a must-have tool that is designed to help business owners get more comfortable with their role and responsibilities, rather than putting out fires and crisis management.

This time around, Jeremy and I discuss legal trends he’s noticed over the last 6 months, how business owners can keep their mojo going, and he also runs you through the legal needs of a business from start to finish.

On top of all this wonderful advice from Jeremy, you’ll be excited to know that all PPMP listeners are getting an exclusive legal gem for themselves. Jeremy has created a special offer for PPMP listeners, giving you a free Business Legal Lifecycle Risk Assessment, so that you can see where your business is at and any possible legal risks. Click here to get access now.

See omnystudio.com/listener for privacy information.

Staying Motivated & Learning From Experiences

Sun, 24 Apr 2022 20:00:00 +1000

Can you remember the exact moment you decided to start your own business?

This episode, I get to speak with the wonderful Bronwyn Gell - Occupational Therapist and Director of Driven By You Therapy Services. She shares her story stepping into a directorial role after working as an OT, and eventually becoming a CEO in the future.

What makes Bronwyn’s story so unique is her connection with baseball. As a decade-long pro, Bronwyn talks about how her business and baseball line up, in terms of discipline, teamwork, and ensuring a healthy work-life balance.

Her story certainly encourages us to think about what we can take from our personal lives and apply to our business.

Perhaps there’s a lesson you’ve learned that you can incorporate into your everyday business life. Even if it’s as simple as something you’ve learned from a hobby, such as having patience when knitting, which teaches you to have patience with clients and your team.

You’ll hear Bronwyn’s journey towards starting her business, starting from working in her car to the moment she realised she needed a brick-and-mortar headquarters. You’ll also hear how she got through Covid, the importance of taking opportunities, the value of allied health assistants, and the benefits of delegating.

Hearing about Bronwyn’s biggest motivations for starting her own business serves as an important way to think about what motivates you. Even if you’ve already started your business, take some time to write down your motivations. What gets you up every morning to continue doing what you do?

See omnystudio.com/listener for privacy information.

Practice and Case Management Made Easy for Allied Health Business Owners

Sun, 17 Apr 2022 20:00:00 +1000

What would you say is your biggest pain point when it comes to practice management? When was the last time you reviewed your systems?

Here to help you step-by-step with all your software management systems are General Manager at Be Software International, Leon Chay and CEO and Founder Renato Parletta from IINSIGHT Practice Management Software.

I would have to say one of the most frequent pain points I hear about from allied health business owners is knowing why and when to change up their systems. “I don’t have any time!” “It’s going to be such a huge deal to migrate any existing software.” “Is it really that necessary?”

If you relate to any of the above statements, then you don’t want to miss out on this PPMP episode. Having Leon and Renato in the studio is like getting a crash course on everything you need to know about cloud-based practice and case management systems, giving you all the insights on what you can expect from IINSIGHT.

You’ll hear what makes IINSIGHT stand out from the crowd, how they help allied health business owners, trends they’ve noticed in the last 5 years, and what they envisage for the next 12 months.

Cybersecurity and privacy are two main topics for this episode – quite fitting seeing as this has been a hot topic for a while now. Leon and Renato give peace-of-mind to those concerned by cyber safety, including the key points to look out for in software companies who offer cybersecurity.

It’s also inspiring to hear Leon and Renato open up about their business mentalities, from the importance of being open to new opportunities, to the reason behind why they maintain a “start-up mentality”.

Listen to the full episode for all their insights and tips on management software, as well as being leaders themselves.

See omnystudio.com/listener for privacy information.

Forming Strong Networks & Building a Leadership Team

Sun, 10 Apr 2022 20:00:00 +1000

Hearing about the clinician-to-practice-manager journey will never get old. You can learn so much from someone’s personal experience, no matter if their story is similar to yours or not.

For this PPMP episode, I’m delighted to have Dora Chan in the studio. As Director and Speech Pathologist at Happy Chatter, Dora is here to share her career ventures in the last couple of years. You may be surprised to learn that she built Happy Chatter in the middle of the pandemic – no easy feat, considering what a difficult time it has been.

If you have transitioned from clinician to business owner, at what point did you realise that you can’t do it all?

Dora shares that lightbulb moment for her, and eventually getting to a point of wanting the clinic to run autonomously without the need for her to be there at every waking moment. You’ll also hear her insights on being a leader, including the importance of learning to let go. Like “taking the weight off my shoulders,” she says.

We also get onto the topic of team culture – something of utmost importance for Dora and Happy Chatter. She shares how she fosters positivity and open communication, as well as how she instils business values within the team. With such a vibrant culture and high recruitment and retention rates, it’s only normal that I ask Dora what’s her big secret. Listen to the episode to find out.

Other must-listen topics include having the courage to get help when you need it, why Dora loves the Accelerator Mastermind so much, how she gets motivated, and learning to love the numbers. She also opens up about building a leadership team, as well as the importance of forming strong personal and professional networks.

Who is in your support network? Is it time to reach out for help? Remember: You can’t do it all, and no one expects you to.

See omnystudio.com/listener for privacy information.

Sustainability, Leadership, and the Human Element of Business

Sun, 03 Apr 2022 20:00:00 +1000

Too often, many of us can forget the human side to business. We are humans first, before anything else, and it’s so important to always remember that.

Here to discuss being human among many other things are Carlien Parahi, Paediatric Occupational Therapist, and partner Jesse Parahi, Australian Rugby Sevens Olympian. You might also know them as the Founders of Sense Rugby – a wonderful rugby-based occupational therapy program helping kids become part of a team and develop various skills.

Carlien and Jesse immediately open up about leadership and running a business as parents, giving insight into what it’s like day-to-day.

You’ll also hear them share what they’ve learnt from their business journey, incorporating the culture focus that comes from sport, being blue-sky-thinkers, as well as their key moments, learnings, fears and opportunities.

What really stands out this episode is a piece on burnout and self-care. Carlien and Jesse discuss what they bring to their team regarding sustainability and self-care, exploring the fact that it isn’t a one-size-fits-all model.

Are you creating a safe space for your team?

How are you leading by example?

Your business is only as good as you are, which is why it’s so crucial to know when to take a step back and practice your own self-care routine.

See omnystudio.com/listener for privacy information.

Getting Organised to Expand Your Business

Sun, 27 Mar 2022 19:00:00 +1000

“I’m too disorganised to get a VA.”

“I’m too busy.”

“Our business is too small.”

Any of these sound familiar?

Admin support for allied health businesses is one of the most vital parts of running a smooth, well-oiled machine. But funnily enough, it’s not always taken seriously by business owners - particularly those who are just starting out.

To give you a fresh perspective on just how important admin is to allied health, we’ve got Jenny Pither in the studio. As the Founder of Allied Health Admin Services (AHAS) - an award-winning business supporting allied health practitioners with all their admin needs - Jenny is here to shed light on the relationship between administration and allied health businesses.

Jenny shares a mountain of insights, including what she’s noticed on the NDIS front as NDIS specialists (spoiler alert: she’s leaning towards a complete overhaul), her experience with imposter syndrome, and why Insight Software is their preferred practice management platform at AHAS.

As well as these wonderful insights, this episode is worth a listen just for Jenny’s open and honest discussions on fears, what the next 12 months will bring for her business, stepping out of her comfort zone, and how she leads a hybrid team.

If there’s one thing you can get from this episode (on top of all the other golden nuggets of info), it’s that you should never be afraid to reach out for help.

You’ll never know just how much external support like AHAS can do for your business if you never take that step to reach out, and how much time you’ll regain for other things in your life.

What are you doing to streamline admin processes and make things easier for yourself and your team?

See omnystudio.com/listener for privacy information.

Accelerating Leadership Skills & Confidence from Clinician to CEO

Sun, 20 Mar 2022 19:00:00 +1000

How would your team members describe you as a leader?

This week we’re focusing on all-things leadership, with Kathryn Torney joining me for this wonderful episode.

Kathryn is on track to CEO of her amazing business, Sensational Healing Occupational Therapy, up in Queensland.

What a treat to hear Kathryn’s journey from clinician to CEO, learning how she balanced managing rapid business growth and developing her own new leadership team along the way.

From how she set up her leadership team for success, to sharing how she built up her customer service team, this episode is packed with golden insights that any and every business owner can learn from.

What stands out the most in our conversation, though, is her experience accelerating her own leadership skills and boosting confidence. No matter where you are in your own leadership journey, you should always be wanting to constantly improve and grow.

You’ll discover her best tips and tactics around the repositioning and messaging of making the move from clinician to CEO, helping her team transition.

She gives insight into finding her comfort zone, the importance of investing time into supporting relationships, and what she would have done differently. We also discuss her Wealth Dynamic Profile, and how that comes into play for her role.

And if you’re a business owner tuning in, wondering whether to stay small or go big, you won’t want to miss Kathryn’s advice. Hint: Don’t be afraid to look within.

See omnystudio.com/listener for privacy information.

Overcoming Underestimating & Managing Rapid Growth

Sun, 13 Mar 2022 20:00:00 +1000

When you first embarked on your venture as an allied health business owner, what can you look back on and realised you underestimated about the process? Were there some aspects you thought, “Ah, it’ll be right,” but ended up causing a lot more blood, sweat and tears?

With this theme of overcoming underestimating, as well as understanding how to manage rapid growth, we couldn’t have more of a perfect guest than that of Louise Whitton from Focus on Function.

There’s nothing better than getting a glimpse into fellow business owner’s worlds, and getting insight into their journey.

We also take a dive into the importance of bringing in the right advisors as the business grows, insights into HR and admin, as well as developing team goals for billable impacts.

Something else that is certainly food for thought is what you would have done differently when you look back on your time as a business owner. From there, you can adapt your current practices to continuously improve yourself and your business, every step of the way.

As Louise puts it, “Just give it a go. Embrace it. And get the right support crew where you can.”

Listen to the episode for more of her wise words.

Facilitating Change & Improving Mindset

Sun, 06 Mar 2022 20:00:00 +1000

In another one of our “Where Are They Now” episodes, I’m excited to say we’ve got Emily Hayles from Move and Play Paediatric Therapy back on the podcast.

We start off by having a chat about the rapid growth of her business, as well as the growth pains associated with that.

Our main focus this episode, though, is on Emily’s wonderful book, Braver Than You Think: How to Help Your Child with a Disability Live Their Best Lifei.

Emily dives into what went on behind the scenes creating this book, from her motivation to write, the hidden meaning behind the BRAVE acronym, to her thoughts on the tension and expectations associated with the NDIS.

What you might not expect is how important this book is not only for parents of children with a disability, but also therapists themselves.

For Emily, it’s all about empowering parents and therapists to remember the joyful parts of life, our lifestyles, and how crucial those moments are.

“What a fantastic thing if we can give parents the tools, skills and knowledge they need so they can do things they need for their child.”

As well as her book, you’ll hear Emily share the ins-and-outs of her upcoming workshops. These workshops are aimed at opening up thinking and mindset for therapists, and what the future could look like for them if they implement certain changes.

You also don’t want to miss Emily’s predictions for this year, which explore the underlying dissatisfaction with the status quo of our society, allowing us to hopefully spend more time reflecting on how we can all do things better.

Boosting Team Culture for Business Performance

Sun, 27 Feb 2022 20:00:00 +1000

How is your business culture? Is it better than usual? Perhaps a little fatigued?

I’ve been asked quite a bit lately about culture and the role it plays in recruitment and retention, as well as in business performance. After all, culture plays such a crucial role in all of those aspects.

After hearing this feedback, I’m pleased to say you can look forward to another of our wonderful webinars. This time, our upcoming March Webinar is about Boosting Team Culture for Business Performance.

This webinar is all about giving you guidance and insight on how to create a super vibrant, self-sustaining culture you want your business to have.

And even if you think your culture is going strong, there’s always room for some questioning and thinking about what it’s going to take to keep it as shiny and bright in the long term.

It’s about figuring out what it’s going to take for you to be that business that has a renowned, vibrant culture that attracts people, and sustains those that are already part of it.

In this PPMP episode, I’ll walk you through what you can expect from our Boosting Team Culture for Business Performance Webinar. More specifically, the role culture has in recruitment and retention.

The webinar will cover:

Management elements and what it takes to boost culture - how to have a strategic approach.
Leading by example and using the tools in your leadership toolbox to reset and refresh your team culture.
Reviewing how you’re executing and setting up your operations to smoothly move through any roadblocks.
Amplifying yourself and your skill set to boost culture and team performance - personal sustainability.
And much more!

If you’re still not sure whether this webinar is for you, ask yourself:

What do I already know that I might need to change with regard to culture?

What do I wish I was doing more of?

What role am I playing in creating and growing my organisation's culture?

Come along and join us at the webinar no matter where you are in your journey with your team’s culture. There is always room to grow and improve.

Business Journeys, Mentors & Learning Along the Way

Sun, 20 Feb 2022 19:00:00 +1000

It’s time to switch things up! This week’s episode is flipped on its head with an interview with Cathy Love. Nataleigh Elzein, our very own Marketing Coordinator at Nacre, is here to help you get to know a little more about Nacre’s Founding Director.

Nataleigh gets right into quizzing Cathy about her career journey, starting way-back-when as a kid when she would sell bookmarks, organise play shops, craft stalls, and pocket money negotiations. It’s clear that Cathy’s had that entrepreneurial zest well before she started her own business.

You’ll get some wonderful insights into Cathy’s life. Discussion points include where Cathy got her first crumb of inspiration, how she got into allied health, and key differences she found between running her own private practice and now Nacre Consulting. You’ll also hear insights into how she supports team members, three things that can help you get out of a rut, and what success looks like to her.

A running theme that certainly stands out in this episode is the notion of mentors, and extending on from that, never being afraid to get help from others no matter where you are in your career.

You’ll hear Cathy open up about her experience reaching out to mentors, as well as Nataleigh share how Cathy represents that mentor role for her own business ventures.

To finish it off, you won’t want to miss Cathy’s goals for 2022.

Rerun: Ingrid Moyle Interview – Securing Your Online Home

Sun, 13 Feb 2022 20:00:00 +1000

Websites are homes of businesses online. And as we do in our real homes, we need to also secure our online homes. It’s one thing that we sometimes forget but is very important that we put time and effort into.

In this episode of the PPMP Podcast, Ingrid Moyle, the Founding Director of Heart Harmony Communications joins us to talk all about websites. This is a very interesting topic for allied health business owners as this is, more often than not, not in our zone of genius. So, we really need to be well informed about it so that we can make the right decisions for our online home and business moving forward.

Episode highlights:

Ingrid’s work in the website world.
Examples of things that hackers do on websites.
The problem of websites not being updated.
Ten website unmentionables
GDPR and how is it relevant to securing websites.
The services they offer to allied health business owners to secure their websites.

Useful Links

Updating Your Wordpress Site

NDIS Support Worker Agency Manual

Heart Harmony Communications Website

Heart Harmony Communications Facebook

Heart Harmony Communications Twitter

Heart Harmony Communications LinkedIn

Heart Harmony Communications YouTube

Nacre Links:

Rerun: Allison Joyce Interview: Falling In Love With The Numbers Of Your Business

Sun, 06 Feb 2022 20:00:00 +1000

Knowing your numbers is essential for running a successful business but it seems many allied health business owners don’t know how to manage their books properly.

To learn more about how to gain more control of the books, I chatted with Allison Joyce, Managing Director of Efficiency Partners, a financial management consulting and education company. The company offers high-level bookkeeping, education and management accounting services for SMEs in a range of industries, but specialises in allied health and medical industries.

Allison founded the company in 2004, when she was working as an accountant and consultant and noticed a large number of SMEs with poor bookkeeping.

Although the company is based on the Sunshine Coast, the team of seven works virtually with business throughout Australia providing “clarity, consistency and confidence”.

Episode Highlights:

When and why Allison founded Efficiency Partners
Has being a business owner been everything Allison thought it would be?
What Allison has learned from being a business owner
Getting a professional bookkeeper for your business can give you more control
Why are businesses cautious of engaging a bookkeeper?
What Allison likes about Xero software
Allison’s thoughts on DIY vs experienced advisor Xero setup
The best way to engage a bookkeeper
The future of bookkeeping - working virtually
Benefits of virtual bookkeepers
What services Efficiency Partners offers - 3 different packages
Falling in love with the numbers and what that can do for your business
What a bookkeeper brings to the mental health of a business owner
Finding your way with the NDIS
Allison’s tips on managing your summer cash flow
Allison’s everyday tips for running a business - regular invoicing and remove paper from your business

Useful Links:

Efficiency Partners Website

Efficiency Partners LinkedIn

Allison Joyce LinkedIn

Rerun: Donna McGeorge Interview – Approaching Work & Life 2 Hours at a Time

Sun, 30 Jan 2022 19:00:00 +1000

How do you approach your day at work? Do you plan everything or do you work as you go? Donna McGeorge, author of The First 2 Hours - the book I’ve been raving about for some time now, might help you change the way you make use of the most valuable hours of your day.

Her book is life-changing and it has definitely made a big impact in my life personally and professionally. Donna’s wonderful tips will help you power through your day with efficiency and avoid productivity traps. If you are wanting to improve your days and increase your productivity, then listening to this episode is a total must!

Episode highlights:

Donna’s motivation behind writing her book, The First 2 Hours, and what it’s all about.
The reason behind the title of her book.
The core activities you need to do in the first 2 hours of your day.
Being reactive in the next 2 hours.
People’s lunch habits.
Focusing on low impact, low intensity work in the 3rd 2 hours.
The things you can do in the last 2 hours of your day.
Donna’s theory on meetings
The study behind the 25-minute meeting.
Applying the pomodoro technique in her everyday life.
Using post it notes for visual planning.
Suggestions for busy self-employed people regarding their energy time and tasks.

Useful Links

Donna McGeorge Website

Donna McGeorge Facebook Page

Donna McGeorge Twitter

Donna McGeorge YouTube

Donna McGeorge LinkedIn

Donna McGeorge Books - The First 2 Hours & 25-Minute Meeting

The 25-Minute Meeting Facebook Page

Books Mentioned:

Francesco Cirillo - The Pomodoro Technique

James Clear - Atomic Habits

Charles Duhigg - The Power of Habit

Dr Jason Fox - The Game Changer

Jim Benson - Personal Kanban

Nacre Links:

How Do You Measure Progress? The Allied Health Biz Quiz

Sun, 23 Jan 2022 22:00:00 +1000

Do you ever get the sinking feeling that so many other businesses around you are growing and growing? Like larger organisations are getting larger by the hour, and other private practices just keep popping up?

Behind the scenes here at Nacre, there has been quite a lot going on, but something that’s definitely stood out is the notion of how we can help Allied Health business owners track their progress - and it just so happens to be the topic for the latest PPMP episode.

For many business owners, this feeling of rising competitiveness can take a toll. But the key is to acknowledge that you can’t control how much others grow or flourish.

Learn to let that go. Instead, what you can control is setting your own targets. Measuring your own progress.

Think of Allied Health Businesses as a competitive sport. Or rather, as a solo sport. Think about how you’re competing on your own terms - competing against yourself.

What kinds of standards are you setting for yourself? What tools do you use? What questions do you ask yourself?

Every business on the planet should be embracing improvement, but not all of them know quite how.

That’s why we’ve created the Allied Health Biz Quiz. You’ll hear all the details in the latest episode, including why you should be completing the quiz, how to complete it, and how it will benefit you and your team.

So, stop waiting and watching on the sidelines, and get into the game.

The Allied Health Biz Quiz is all about helping you get what you want out of it so that the business works for you, not you working for the business.

How a New Website Can Benefit Your Business

Sun, 16 Jan 2022 19:00:00 +1000

When did you last look over your business website? Is it as up to date as it should be? Or could it really use some much-needed importance?

In this week’s episode, I’m sharing our experience creating a brand-new website for Nacre. It’s been a journey (to say the least), but I knew I had to share my tips and tricks to help all of you awesome people who want to revamp their website.

Think of your website like your online real estate. It’s quite literally your shopfront for people to discover what you do and what you’re all about.

Another way to think of it is like a garden. You could have all the bees and birds in the world exploring your garden, but if it’s not well maintained, they won’t stay there very long. Essentially, your website isn’t going to maintain itself. It needs just as much care and attention as you would put into your brick-and-mortar.

You’ll hear in this episode our experience with Webbies and their guidance, being prepared for a fair amount of mental work, why you shouldn’t compromise on headshots, the importance of your home page, and all about the draft phase of ‘change-your-mind phase’.

A new, updated website will not only look great, but it will essentially refresh and refine your brand. And when potential customers and clients explore it, they’ll take note of how much care you’re putting into your site.

Exploring How to Overcome Imposter Syndrome

Sun, 09 Jan 2022 19:00:00 +1000

When I say, “Imposter Syndrome”, what is the first thing that comes to your mind?

This is such a fascinating subject, and one that I’m keen to bring to your business owner ears. Did you know that up to 70% of individuals have experienced imposter syndrome at some point in their lives?

Imposter syndrome can rear its ugly head in many ways. Those who feel this type of self-doubt often find it more difficult to accept their accomplishments. They also don’t feel deserving of accolades, whether that be personally or professionally.

It’s described as a psychological pattern of doubting, where success is attributed to luck…and luck alone.

Deep down, we all know that’s not the case. You’re hardworking, passionate, and have come so far no matter where you are in your journey. But imposter syndrome is very real, and there’s no point in trying to deny that it’s there. Learning to acknowledge those ugly imposter thoughts when they pop up in your mind is the first step to getting past this thinking pattern.

In this episode, I take a deep dive into this interesting phenomenon. You’ll hear me discuss common patterns to look out for (such as anxiety and repetitive thoughts), where and how it can start, and how to live with and manage imposter syndrome.

So, in what ways can you be taming your inner critic? And how can you be shining a light on your inner cheer squad as well? It’s time to reframe those thoughts and learn to curate your beliefs and language a little more strategically and assertively.

While exterior perceptions might view you as an overnight success, only you really know the blood, sweat and tears that have gone into the success that you are experiencing and have experienced.

See omnystudio.com/listener for privacy information.

Rerun: The Importance of Psychological Safety in the Workplace

Sun, 02 Jan 2022 20:00:00 +1000

The idea of psychological safety in a company, big or small, is such a vital component for the business and its employees to thrive. It is the number 1 criteria for any high performing team. But are we giving much thought and action to it?

Michelle Bihary, a People Leadership, Self-Leadership and Workplace Resilience Expert, joins me in this episode as we chat about her business, services, and how psychological safety fits into all of this.

Episode highlights:

Michelle tells us about the Delta Centre.
The practitioners that work at the Delta Centre.
An explanation on Employee Assistance Services / Programs.
Things that surprise her about being in business.
How marketing, finances and nitty-gritty stuff resonated with her.
The reason why she set up her own personal brand.
Michelle’s typical work week.
Challenges across resilience, emerging leadership, and psychological safety.
How Michelle measures the level of safety and how she works with business owners to promote it.
A business’s organizational culture being defined inside out.
Future plans of Michelle.
A vital trait needed for allied health business owners.

Useful Links

Michelle Bihary Website

Michelle Bihary LinkedIn

Nacre Links:

See omnystudio.com/listener for privacy information.

Improving An Organization and Its Services Through A People-Centered Model

Sun, 26 Dec 2021 20:00:00 +1000

Everyday Independence is an allied health business that supports people with disability to reach their full potential and to enjoy an everyday life. They build on what is working and create changes in areas that are not by doing OT, physio and speech pathology.

In this episode of the Private Practice Made Perfect Podcast, the Everyday Independence team - Ingrid Cole, Mal Healey and Leanne Healey - share their experience on how using a social model of disability and becoming a people-centered practice has helped them improve their team, participants, and business.

Episode highlights:

The roles of Ingrid, Mal and Leanne in Everyday Independence.
What Everyday Independence is all about.
The locations where their services are offered.
Growth of Everyday Independence in the last 12 months.
The changes needed to deliver services to participants under the NDIS.
Where they got information on progressing towards a social model of disability.
Impressions and comments of therapists who have shifted from medical type practices to more contemporary and person-centered practices.
What a person-centered organisation looks like.
The employee value proposition of Everyday Independence.
Recruitment, workforce, and development training.
The good bits they love about the NDIS.
Challenges they have with the NDIS.
The future of the NDIS and Everyday Independence.
Career pathways in their organisation.
Sharing learnings through their business journey

Useful Links

Everyday Independence Website

Nacre Links:

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Your Top 10 Magic Moments in 2021

Sun, 19 Dec 2021 20:00:00 +1000

If there was ever a time to get out a pen and paper to jot some notes down, it’s right now. So before you keep reading or listening to this episode, get ready for some good old-fashioned note-taking.

There isn’t enough celebration going on. Even though 2021 has had its own challenges, I want you to think about how you acknowledge what you’ve achieved, and how you celebrate what you’ve achieved. Where do you dig and harvest inspiration? Are you building in enough time to ponder and actively reflect?

What will you be celebrating in 2021? Think about your small, medium, and large memories. Activate those memories and mine for those gold nuggets that were brought to us in 2021.
Next let’s think about the power of the pause. Often times, we have to schedule our pauses. When do you build in a pause across the day? Sometimes you have to stop in order to start again.
Across the last 12 months, who are the people, events, places that have inspired you? Identify those sources of inspiration.
Now let’s check in on the events that have activated you. Whether that be international, national, local - what has motivated you?
We also consider any places that energise. Where do you go to feel refreshed and revitalised?
Another important element is about capturing powerful insights. Whether they’re positive, negative, or interesting. What have been your biggest personal insights, triumphs, learnings, or learnings that you’ve had across this year? What have been your steepest business learnings this year? In what ways have you contributed to your local community?
Lastly, let’s celebrate remarkable impact. How have you had a positive impact on those around you this year?

Kudos to each and every one of you for all the hard work you’ve put in this year. Let’s see what 2022 has in store. By my calculations, the best is yet to come.

“Celebrate what you want to see more of.”

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Leading Self-First & Business Sustainability

Sun, 12 Dec 2021 20:00:00 +1000

What have you learned about leadership in the time you’ve been a business owner? How has your leadership style changed since you first began?

This week, Caitline Breheny joins me on the podcast for an in-depth episode on leadership, among other gold nugget topics.

From leading self-first, to organisational whiplash, Caitlin takes us along her journey discovering her own leadership style and adapting to leading a large team.

As you’ll hear in the episode, Caitlin opens up about learning from her mistakes, and enrolling in leadership training in order to truly know herself and lead others. It’s certainly an eye-opener in terms of understanding what drives you, your values, and your vision.

She describes loving the chaos and fast-pace of it all, but acknowledging the importance of giving yourself permission to pull back when things were taking their toll. For her, it’s been a case of learning to delegate. As an allied health business owner, it’s important to remember that you’re not going to do it all.

Do you know when it’s time to pull back in order to maintain a sustainable business?

Caitlin also discusses business sustainability, and the value of being an NDIA registered provider. You’ll also get an insight into her thoughts on organisational whiplash, the implications of delivering services in a remote environment, and the amazing team growth she’s had in just a few years.

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Getting Clear on Developing Career Opportunities for Your Clinicians

Sun, 05 Dec 2021 20:00:00 +1000

It’s a topic with some of the highest volume of questions I receive, and it’s certainly a hot conversation at the moment amongst our clients. But have you thought about your approach?

I’m talking about career opportunities.

“How do I sort out salaries across my team?” “How do I get clear on what I can offer?” “How do I get these people into some sort of career system?”

Sound familiar? If so, you won’t want to miss the latest PPMP episode.

It’s a solo episode where I’m diving into how you can get organised when developing career opportunities for clinicians. (Spoiler alert: It’s more than a series of sticky notes on the wall.)

Many allied health business owners are wanting to build that dream team. They want to keep people for the right reasons and the right roles.

Developing career opportunities is complex and requires considerable guidance and planning. But it does all start back at the basics, which I cover in the episode.

Tension arises for business owners when they pay people in an unstructured way, with various roles and responsibilities, and vague position descriptions.

Listen to the episode for my insights on how to approach your organisation chart (current and future), referencing the Award, and working through core duties, measurable performance KPI’s, and more.

Without great coaching and business mentoring, you don’t know what you don’t know. And in that case, you don’t always know what a sophisticated, effective career framework looks like.

Yes, it can be complex, but it does really make a difference when you organise and get clear on career opportunities that you can offer.

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Better Understanding The Role of Allied Health Assistants

Sun, 28 Nov 2021 20:00:00 +1000

Many allied health professionals don’t know about this secret resource..but I’m pleased to say that it is now the prime focus for this week’s new PPMP episode.

Ben Turnbull is my special guest this time around. He is a committee member of the Allied Health Assistant Network Australia (A.H.A.N.A for short), which is that secret resource I’m so excited to share with you all.

A.H.A.N.A is a national network for Allied Health Assistants (AHAs). It is designed to support them to improve the output, quality, and efficiency of allied health professionals, and services provided publicly and privately.

Being an AHA is an old, established profession, but it is still finding its feet. It’s certainly an exciting career pathway for many people, which is why A.H.A.N.A is such an important platform to help connect AHA’s with relevant resources and information.

This then helps them work independently or with an allied health professional, who can then connect with A.H.A.N.A, so they can assist them to better support AHA’s in their workplace.

We cover a vast amount of territory on the AHA topic. You’ll hear Ben’s thoughts on where it’s going as a profession, current latest-and-greatest formal training and whether it’s changing, the differences between a support worker and AHA, and trends that Ben is seeing about AHA’s going off alone and setting up their own businesses.

We also discuss the changes Ben has seen in the last five years, as well as his visions for where the A.H.A.N.A network is going in the future.

Head to the website to explore more about A.H.A.N.A, including a job opportunity section.

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What Leadership Shadow Do You Cast?

Sun, 21 Nov 2021 19:00:00 +1000

Joining me this episode is none other than one of my favourite leadership experts, Jan Terkelsen. Jan is one-half of an unstoppable team with her twin sister Michelle, who unfortunately couldn’t make it this episode, and they are both Directors of People Leaders.

People Leaders is a leadership development company that runs leadership development programs for companies of all sizes.

This episode is a goldmine for all-things leadership.

We start off by discussing the two fundamental components of leadership, where part of that is understanding what type of ‘leadership shadow’ you cast as a business owner.

Listen to the episode as Jan explores all four essential elements of this concept.

Other gold-plated subjects we cover include leadership elements that business owners have required to navigate the pandemic, how to build blue-sky-thinking-time into your busy day, setting a culture of feedback, and having difficult and necessary conversations.

If there’s anything you can take away from this jam-packed episode, it’s understanding the importance of facilitating an environment where others are invited to give feedback, have the capacity to lead themselves, and are supplied the tools and resources to do so.

As leaders, it’s up to us to be creating that safe space.

Trusted relationships should be able to grow, clear goals and roles should be set, and robust processes should be in place. As leaders, we must remember that everyone is here to do their best.

So, what type of leadership shadow do you cast? How can you work on that?

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Rerun: Transforming Leadership and Ownership in a Small Business

Sun, 14 Nov 2021 19:00:00 +1000

I’m a firm believer that a clean space translates to a clear mind.

When was the last time you had some “thinking time”? I’m talking about real thinking time, where you can sit down with a calm, clear mind and reflect on many working parts within your business.

Offload all the heaviness you’ve been carrying. Give your brain time to recalibrate.

It truly begs the question: Are you segmenting your time effectively?

During my recent conversation on the PPMP Podcast with Evett Lattouf, we started off with acknowledging the importance of all those good things - cleansing your environment, getting some fresh air flowing your mind, and stopping to reflect what’s really going on.

That’s just the start of it all, though, because our conversation takes a real deep dive into transforming leadership and ownership across many topics.

From learning about how to navigate a husband and wife business team, to controlling your time, to the positives of COVID-19, we cover stacks of must-have tips and insights for every business owner.

As the Director and Senior Speech Pathologist at Speech in Focus, Speech Pathology Services, Evett takes us through a journey of operating a small business - something I’m sure many of you can relate to.

Evett’s story can be a big eye-opener for many business owners out there who perhaps feel as though their leadership skills and sense of ownership need a little TLC. Her words of wisdom are encouraging to say the least.

So, here are a few parting questions I leave you to ponder over throughout the rest of the week:

Have you set clear expectations?

What are your plans for the next 12 months?

How are your leadership skills impacting your team and business?

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Is Your LinkedIn Optimised? Understanding the Value of LinkedIn

Sun, 07 Nov 2021 20:00:00 +1000

What is your relationship with LinkedIn? How do you utilise the platform?

This week’s PPMP episode is an exciting one as I speak with Adam Houlahan - LinkedIn Expert at Prominence Global and Author of three Amazon Best Selling books on the subject.

Prominence Global is one of the world’s leading LinkedIn personal branding agencies supporting the world’s scaling entrepreneurs to become prominent and highly influential in their industry.

Our conversation stretches far and wide on everything to do with the world of LinkedIn. We discuss how it has changed how we use content, why having a content strategy helps, typical misconceptions, and mistakes people make and how to avoid them.

Did you also realise how valuable LinkedIn is in the recruitment process? Adam explores recruitment and the importance of amplifying your personal authority and brand.

After hearing our conversation, you’ll probably wonder why you ever held back in the first place. If you never even attempted something because of fear or reservation, Adam has the perfect answer: “Done is better than perfect.”

Just get started.

If you never take that first step, how will you ever know the possibilities on the other side?

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Accelerate Business Planning for Next Year’s Brilliance

Sun, 31 Oct 2021 20:00:00 +1000

Business planning. I’ll be honest with you - I’m not a fan of those mammoth 30-page documents packed to the brim with charts and spreadsheets. What I do love about business planning is the actual process. It’s even better than the actual one-page plan.

It’s your chance to work not just on your business, but actually above your business.

You’re standing up on that rock, gazing out into the future, basking in some of that good old blue sky thinking time.

But what is the “right” way to create your business plan? Do you even know where to start?

To help all those who might feel a little stuck, I’m announcing in this week’s PPMP episode about our exciting upcoming webinar:

Accelerate Business Planning for Next Year’s Brilliance.

We’ll be covering each of the three primary keys you need to know: how to properly optimise your systems, how to elevate your team, and how to love your numbers.

Listen to the episode as I break down each primary key for business plan success.

Something most people also don’t realise is that business planning really isn’t a seasonal thing. You don’t have to wait for January or June to roll around. Business planning is an everyday kind of thing.

By joining in on our webinar, you’re giving you and your business the best chance to succeed.

We’re all about spirited improvement at Nacre, and now you can learn how to get more excited, more efficient, and more effective in the way you go about your business planning.

See omnystudio.com/listener for privacy information.

More Than Just Luck – Learning Relationships Between Gratitude & Hard Work and Personal & Business Growth

Sun, 24 Oct 2021 20:00:00 +1000

Do you count yourself as lucky? Do you also acknowledge how far you’ve come to get where you are in your business today?

At the end of the day, everything you’ve done comes down to much more than just a bit of luck.

Our newest PPMP episode features Director and Principal Psychologist at Mind Body Well, Janet Lowndes. She shares her own business adventure with you all, diving into the story behind her business name, her amazing team, managing your energy, and the relationships between personal and business growth and gratitude and hard work.

When looking at personal development and business growth, many business owners can feel reluctant to take the time to explore that relationship. Do you remember to slow things down once in a while? It’s important to pull back and look out how far you’ve come personally and professionally, and how they intertwine.

Janet’s views on gratitude vs. luck are certainly worth thinking about.

We should always be grateful for our opportunities, but never forget your personal drive and commitment. You know, all that blood, sweat and tears?

Another great point is to recognise that you don’t have to do it all. You’re not expected to. What you are expected to do as a business owner is to never stop learning.

As Janet expresses in the episode, “I’ve learned that I’m learning. I’m a work in progress, and I don’t have to do everything myself.

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Living Out Your Business Values & Learning Resilience

Sun, 17 Oct 2021 20:00:00 +1000

Do you stay true to your business values on a daily basis?

Our values are the foundation of our everyday lives - no matter if that’s personally or professionally.

For Jessica Young, Speech Pathologist and Director at Young Speech, it’s about understanding and being aware that our attitudes can really shape the lives of others.

It was a pleasure having Jessica on the newest PPMP episode, as she shares her journey shifting from clinician to CEO, having a 2020 pandemic plan, and framing the NDIS registration audit as a positive business-strengthening activity for her and her team.

Jessica even gives her best pro-tip for those who might feel easily discouraged when comparing themselves to other businesses.

But what especially stands out are Jessica’s learnings as a leader along the way.

Sometimes we forget to take a moment to remember how far we’ve come, and fully acknowledge what the business has taught us both personally and professionally.

What do your core business values reflect? We can learn from Jessica’s experience that it’s important to enforce a team culture that has an expectation of being able to grow and continuously improve.

Maintaining a positive mindset and regarding your values as a tangible part of the business are essentially the threads that run right through from the first moment to the last.

How are you incorporating your business values? What is your business vision, and does your team know it too?

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How Can You Measure Growth as a Business Owner?

Sun, 10 Oct 2021 20:00:00 +1000

How do you measure growth in your business? Did you know there are different ways to measure it?

Here to give you some insight this week is CEO and Co-Founder of Umbo, Weh Yeoh.

Umbo is a social purpose company that provides speech and occupational therapy online, particularly to those who can’t access those services is rural areas.

Weh walks you through what it means to run a social enterprise, including how he integrates it into all aspects of his team. Other golden bits in this episode include shifting perception of online therapy, wealth dynamics profiling, the nature of informed choice, and Weh’s future global predictions.

It’s interesting to hear Weh’s approach to growth, where he believes it all comes down to timing and focusing what you have in front of you.

What’s important to you when you measure growth? Is it your bottom line?

Maybe there are times when your bottom-line won’t grow, but those can actually be the most productive periods because you’re setting up your foundation to do things that will result in future growth.

Self-awareness is also a focus this episode - or in Weh’s words, “probably the number one skill you need to have as a leader.”

Along with many other takeaways, one of the best this episode is Weh’s reminder that self-awareness helps you recognise where your strengths and limitations are, which allows you to surround yourself with the right people for your business. And of course, this all circles back to growth, because we all know that you’ll never grow if you don’t learn from your mistakes (AKA: flearning).

Are you able to admit your faults and weaknesses as a leader?

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Are You Disciplined? Learning How to Manage Your Time & Flexibility

Sun, 03 Oct 2021 20:00:00 +1000

What were your early days of business like? Plenty of finding-your-feet kind of days? Networking with mutually supportive people?

Whatever your experience was like, I’m sure you (like many fellow allied health business owners) struggled to find your way with time management.

Perhaps it’s even still something you’re working on today.

For Claire Welshe, Founding Director of Echelon Edge Occupational Therapy, she’s been on a disciplined journey to get into those deep zones of concentration. You know, those zones where you can truly focus on your business.

Discipline is something we need in many areas in life. But, as business owners, it’s more than that. It’s about using discipline as a part of creating lasting habits.

There are endless learning opportunities from Claire in this week’s PPMP episode. She demystifies OT and medico legal work, explores how the business started, using technology better, recruitment, falling in love with numbers, and her Virtual Assistant Unicorn. Claire even walks us through how she leverages flexibility across an average week, ensuring she has time for what matters most to her.

Time management and tracking your time can be confronting. But if you sit back and reimagine your time, you can do things more productively and efficiently.

Here’s a great nugget to leave you with before listening to the episode:

Until you start changing the way you use your time, often, nothing else will change.

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Rerun: Marketing in the time of COVID and beyond

Sun, 26 Sep 2021 20:00:00 +1000

How are you marketing your business in the time of COVID? In episode 155 of the PPMP Podcast, I have a conversation with Chris McCarroll, the Founding Director of Allied Health Marketing.

He shares his expertise in creating content and messaging that connects with your audience, especially during this time.

We also tackle the different platforms we can use to publish our content, how we can make our messages engaging and sincere, the value of working with agencies, and so much more.

If you are struggling or want to improve your business marketing, this episode is for you.

A backgrounder on Allied Health Marketing.
The reason why allied health professionals don’t like marketing.
Newsletter marketing during COVID.
Useful messaging that can best communicate with your clients and audience.
Posting Facebook content that people can engage with quickly.
The work that Allied Health Marketing does with allied health businesses.
Facebook versus website marketing.
The value of creating evergreen content.
Essential features that allied health businesses need on their website.
Creating videos for marketing.
Business outcomes you can have when you work with Allied Health Marketing.
The Allied Health Magazine.

Links:

Allied Health Marketing Website

Allied Health Marketing Facebook

Allied Health Marketing Instagram

Allied Health Magazine

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Get Back Into The Driver’s Seat – Join Our 5 Day Business Bootcamp

Sun, 19 Sep 2021 20:00:00 +1000

COVID sucks. There’s no better way to put it. With days, weeks and months of uncertainty, we’re all trying to find our way within a tough landscape that doesn’t make it easy to plan.

Many of you probably feel like your business brain is out of the game. Constant competing priorities, decision fatigue, dampened energy and mindset…

Perhaps you feel like you’re not allocating enough time to your financial know-how. Or you don’t know where to start with getting your business to the next level. How can we have enough energy to get to the end of the year, let alone even think about 2022?

Well, first of all, I want to salute each and every one of you for your resilience and tenacity.

Secondly, I want to give you all a solution to this energy slump...

Our 5-Day Business Bootcamp!

This 5-Day Business Bootcamp skips all the fluff and is specifically designed so that it is highly convenient, really practical, and doable - basically the definition of bite-sized. You’ll hear more about it in this episode of the PPMP Podcast.

What do you gain from the 5-Day Business Bootcamp?

Get your business brain back in the game for a good end to 2021
Start to start the 2022 planning
Casual, conversational business learning
Cathy Love Specialist allied health business coach.
Good to get some help to get the business side of things done.

Remember: The MAGIC HAPPENS when you attend LIVE and collaborate with other allied health business owners.

Transitioning into 2022 is all about taking back control. Are you ready to get back into the driver’s seat?

See omnystudio.com/listener for privacy information.

How Does Your Business Support Your Lifestyle?

Sun, 12 Sep 2021 20:00:00 +1000

What were your initial goals when you created your allied health business? Did you want to regain control over your life? Be able to take mental health days at any time, or attend your child’s special days at school?

For Rhiannon Crispe, her deep dive into the business pool started when she wanted to have the freedom to do the things that were meaningful to her - without any restrictions that come with working for someone.

Rhiannon is the Founder & Occupational Therapist at Homebase Hope, and she wanted to approach things differently when building her business.

As healthcare providers, we give back so much to our clients and help them with their lives, but we so often forget to do that same for our own lives.

No matter if you’re just starting out or wanting to take the next step in your business, Rhiannon has countless words of wisdom to encourage you to push past your fears or reservations.

“Take that first step, then follow the path that unfolds as you start to walk down it.”

“If your vision doesn’t leave you alone, you’ve got to act on it, or else it’s going to express itself through someone else.”

“If fear is holding you back, remember that you don’t need to know the final chapter before you take that first step.”

We chat about looking into residual income to support your lifestyle, conquering imposter syndrome, reaching out to others for support, understanding your intellectual property, and so much more.

Remember: there are no rules - only the ones you impose on yourself, and those are only there as part of fear.

See omnystudio.com/listener for privacy information.

Taking Control of Technology – Tech Training for Your Business

Sun, 05 Sep 2021 20:00:00 +1000

What kind of tech training do you have in your business? Technology is forever evolving, and I’m no stranger to feeling the pressure when trying to keep up.

It’s so easy to fall out of love with new tech before it’s even operational - but what if there was better training available to remove that stress and confusion?

Samantha Garrett is here for the newest PPMP episode to shed some light on the wide world of tech in business. Samantha’s official title is Technology Trainer at Using Technology Better. Her unofficial title? Efficiency, Productivity and Organisation Nerd - three areas she loves to help people with.

We have an in-depth chat about getting tech off to a good start across your team, points of vulnerability with cybersecurity in business, and she also gives us a rundown on Google and Microsoft systems (pop the kettle on and sit back - you’re in for a massively detailed treat).

At the end of the day, having better tech training within your business is going to help with everyday efficiency and productivity - more than you probably think.

In the words of Samantha, “You don’t know what you don’t know.”

There are always ways to use the tools in front of you better, and if that means bringing some external help into your business, you’re only going to benefit in the end.

Training (no matter if it’s technology, professional development, etc.) is an investment in yourself and in your people.

See omnystudio.com/listener for privacy information.

Take Your Waitlist From Worried To WOW - NEW Webinar

Sun, 29 Aug 2021 20:00:00 +1000

If there’s anything we took from 2020, it’s the importance of being ready-to-go at any and all times. We’ve learned the importance of gathering information, making great decisions, and trying to fall back on that spirit of “onwards and upwards”.

At Nacre Consulting, we’ve been busy-bees getting lots of good things done.

But what’s really stuck out lately is the worry around waitlists. Who here wishes their waitlist system worked better?

Managing waitlists is a whole business activity. It needs excellent management, exceptional leadership, and executed actions.

Managing your waitlist is a critical part of your market reputation, commitment to creating impact, and ultimately your business brilliance.

As part of this week’s PPMP podcast episode (a rerun of Ep 181) I’m excited to announce a NEW version of one of our most popular webinars...

Taking Your Waitlists from Worried to WOW!

While many business owners already know what to do in the waitlist department, our webinar is basically topping that off. Gold plating it. Adding that cherry on the waitlist cake.

These are some main areas we’ll be covering in the webinar:

Developing a strategy that works...

Wait-lister care plan
Effective client profiling
Cool, powerful communication

Innovative execution for waitlist impact...

While-you-wait services
Leveraging technology and team
Refresh of downstream services

Lead the way with innovative experiences and outcomes...

Inviting collaborative innovation
Creating a vibrant waiting zone
Dedicated waiting zone team

As always, there will also be inspiring success stories and many easy ‘action now’ ideas. Click here to learn more and register your spot for the webinar – Tuesday 7th September from 11:00AM to 12:30PM.

See omnystudio.com/listener for privacy information.

Organising Your Time in a Growing Business – Time Management, Leadership & Growth

Sun, 22 Aug 2021 20:00:00 +1000

What elements of your business are there to help you organise your time better?

Some business owners source experts for things like finances. Others might have mastered the art of an organised diary - sticky note tabs and highlighting galore. Others may invest in admin to reclaim their time - much like Emily Mackie did.

Emily is the Founder and Owner of Speak About Speech Pathology Clinics, and I’m so pleased to have her on the newest episode of the PPMP Podcast.

She shares a bucket-full of insights and experiences in our discussion, opening up about how to develop new complimentary streams to your business, ways to grow a business, and what it was like setting up her business to the point that she felt like she could leave to have her baby.

What especially stands out in this episode is Emily’s knack for organisation.

For her, it’s all about reclaiming your time in order to ensure your business isn’t dictating every aspect of your life.

Freedom and flexibility are what’s going to make your life as a business owner that much smoother.

And while easier said than done, it’s crucial to remember that you really are the only one that can create that freedom. Ultimately, you are responsible for that in your business and in your life.

Being organised as a business owner should mean you’re also scheduling time for yourself.

Do you have time to live other parts of your life? Spend time outside of work with the people you love? If you’re like Emily was and looking to have a baby, is your business organised in a way that allows you to do that?

For more of Emily’s advice and insights (including how you can manage your time well during COVID), have a listen to this week’s episode.

See omnystudio.com/listener for privacy information.

Rerun: Building A Business That Runs With Minimal Supervision

Sun, 15 Aug 2021 20:00:00 +1000

Having a business that works even while you are away is what every business owner should strive for. Sally Mohitian the Director of Fun Lab Therapy Pty Ltd in Australia, joins us to talk about how she successfully implemented clear systems, processes and great team culture in her business from the get go and the benefits she has reaped from this.

It wasn’t an easy task for her and, as she said, it has taken her quite a while to get to where she is today. But going through this and getting her business ready to function even without her present in the office has made a huge difference in her life. Find out more about what she has done and learned through this process in this episode of the PPMP Podcast.

Episode highlights:

The beginning of Fun Lab.
The story behind their company name.
Why Sally started a private practice.
Her solid vision on her business before it started.
Driving force behind her commitment to manage herself off the tools and to be team facing very much sooner rather than later.
Her transition from clinician to business owner.
Her success behind recruitment.
Their process of recruitment.
Their team culture.
Outcomes of a long fully invested onboarding program.
The impact of a new team member going into a 100-day experience to team members.
Understanding the onboarding process thoroughly.
Lessons Sally has learned from being a leader.
Their steepest learnings in the financial side of the business.
Developing and documenting systems from the start.
The importance of easy to access, effective, consistent and clear policies and procedures.
Thoughts on the NDIS from a business owner’s perspective.
Things she anticipates to learn in the certification process of the NDIS.
“Baby-proofing” the business.
Their business plans for the next 12 months.
Pearls of wisdom for other allied health business owners.

Useful Links

Fun Lab Website

Fun Lab Facebook

Fun Lab Instagram

Sally Mohitian LinkedIn

Nacre Links:

See omnystudio.com/listener for privacy information.

Simplifying Your Health Payment System – Why Is It So Important?

Sun, 08 Aug 2021 20:00:00 +1000

What do your expectations look like when it comes to payments in the healthcare space? Is your system complicated or simplified?

For many allied health businesses, dealing with health payments can mean dealing with many challenges - from patients now knowing their out-of-pocket expenses, to your team waiting weeks for payments.

Here to demystify the wide world of healthcare payments is none other than Adrian Miles - GM of Strategy and Marketing at Medipass.

In the latest PPMP episode, Adrian covers plenty of areas to help open up the conversation for allied health business owners to explore. We discuss the tension around getting clients to pay on the day, how cloud-based solutions will impact systems, NDIS, getting started with Medipass, and so much more.

While I’m sure some of you are already onboard, I’ve no doubt that some of you are questioning whether you have the time to sign up, get started and commit to a healthcare payment digital system.

How much time will it take me to rework my existing operation procedures? Will I have to train others? What if they don’t pick it up?

The real question here, though, is: How much value and positive change can this shift provide my business?

Odds are, getting your payment processes sorted and simplified (and not having to give them a second thought anymore) will add a mountain of value to your business.

Leonardo da Vinci put it best…

“Simplicity is the ultimate sophistication.”

See omnystudio.com/listener for privacy information.

Insights from a Rural Allied Health Business Owner – Community, Work-Life Balance & More

Sun, 18 Jul 2021 20:00:00 +1000

Living and working in remote areas can appear daunting at first, but it’s stories like Anna Drum’s that give glowing insight into what it’s really like working in a rural space in the allied health sector.

As a Myotherapist and the Founding Director of Capability Health, Anna opens up on the newest episode of the PPMP podcast about working in Weipa - a small town in Queensland, Australia.

She bears many hats - from Myotherapist, to business owner, to recruiter, to finance officer - and shares what a typical day looks like for her while tackling everything on her plate.

Whether you work in a rural area or not, all allied health business owners can get something out of Anna’s story on the podcast.

She explores how and why her team works so brilliantly, her process developing front-of-house through building the right systems, and how they maintain a sense of community.

I think many of you can agree that managing time as a business owner is no easy feat - and Anna’s insights into how she does it efficiently and productively are valuable to say the least. Part of that is about knowing when to ask for help.

Are you asking for enough help when you need it? It may seem obvious, but it’s easy for us to forget that when more help is around, the more we can achieve things.

As Anna put so well, “Sometimes when you’ve got less time, you actually get more done.”

Nacre Links:

See omnystudio.com/listener for privacy information.

Managing Your Data Effectively as an Allied Health Business Owner

Sun, 11 Jul 2021 20:00:00 +1000

What story do your business numbers tell you? Do you know how to handle data in your business? Here to answer all your data fears on this week’s PPMP episode is Steven Whittington - Product Owner of Dataplayer.

Dataplayer is quite a little secret sitting in the allied health market at the moment, and it’s a secret I’m sure many of you are keen to explore.

Steven goes into detail in the episode, but a quick rundown of Dataplayer is that it integrates with your practice management software to then spring to life in visual dashboards, which then automatically generates reports and graphs. (Like music to your ears, right?) They can even get practices up and running in as little as 30 minutes.

Essentially, Dataplayer is helping reduce time and fatigue allied health business owners often feel - everything becomes visual so that you can easily and quickly compare numbers.

Through managing your data effectively, you can not only save time, but also suddenly have a consistent data set - something you and your leadership team can analyse and start to ask complex questions about.

Listen to the full episode for more of Steven’s great insights and tips on sharing business data appropriately across your business, making informed decisions with data, and the story your business numbers tell you.

Are you confident that your calculations are consistent across the board?

Perhaps it’s time for a refresher when it comes to the way you’re entering data to make it more efficient, effective, and accessible.

See omnystudio.com/listener for privacy information.

Retention is the New Recruitment – Intentional Retention Webinar

Sun, 04 Jul 2021 20:00:00 +1000

With the year rushing right past us, so many businesses we work with at Nacre are picking up the pace on all aspects - from management strategy, to marketing, to numbers, and leadership.

They are amplifying themselves, creating amazing people and celebrating their inspired culture, focusing on their services and housing productivity. Going forward, we have absolutely got the onwards-and-upwards bug across allied health business ownership.

To keep this momentum going, we’ve got a brand-new webinar for you all...and this time we’re having a conversation about retention.

Retention is the new recruitment, and it’s time to take a look under that rock and dig out an effective, systemic approach for how you can bring retention-based strategies into so many aspects of your business.

As you’ll hear me explain in the latest episode of the PPMP podcast, there are some important questions you need to write down right now to help get your mind ready to embrace some new-and-improved retention strategy ideas...

What will it mean to you to retain everybody that you want in your team for the next 18 months?

What is your current retention rate?

What is your overall business approach to retention?

So, what are you waiting for? Tune in with us at the Intentional Retention webinar and also get some gems of inspiration from others that you can polish off and figure out how you’ll implement authentic and effective retention strategies within your own business.

For all the information on the webinar, listen to this week’s PPMP podcast to hear me explain all the details.

Nacre Links:

See omnystudio.com/listener for privacy information.

Rerun: Lessons of Growth and Commitment from a Rural-Based Practice

Sun, 27 Jun 2021 20:00:00 +1000

Today on the PPMP Podcast, I’ve invited Lisa and Ross Archer, founding directors of Strong Mind Psychology. Their practice provides psychology services to children, adolescents, and adults across their lifespan.

There are heaps of gold nuggets throughout this conversation as we talk about starting their business and growing their team despite being rurally-based. They have a strong commitment to their profession and their community which you’ll learn more about in this episode. We also touch on how the current pandemic has challenged them and given them opportunities in business.

Episode highlights:

The story of starting their business.
Being a solopreneur for 6 years before bringing in a team.
Growing their team as a rurally-based business.
Finding a way to recruit people to their team.
Their commitment to teaching and the program they have in place.
The team benefits from having a fresh student vibe in their building.
Growing their financial confidence.
What they’re most proud of about their team.
Things they do to promote their team values and culture.
Their unwavering commitment to serving their community.
Sharing gold nuggets amid the pandemic.
Navigating being business and life partners at the same time.
Their future plans for the next few months.
Words of wisdom from Lisa and Ross.

Useful Links:

Strong Minds Psychology Website

Nacre Links:

Private Practice Conference 2020: Accelerating Business Prosperity

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Rerun: Learning From A Practice Owner’s Transition to Leading a Team

Sun, 20 Jun 2021 20:00:00 +1000

Allied health business practice owners sometimes have a hard time transitioning from client-facing to team facing. The experience and pivotal shift is different for everybody. For Charmaine Owen, director of Kids & Community, her realization came when she felt more challenged by thinking and more excited to see solutions rather than working face-to-face with clients. In this episode, we talk about her journey of starting her practice, unique touches she has implemented in her business, creating and leading an awesome team, and growing her business the best way she knows how.

Kids and Community, a private practice in the Gold Coast. Their foundations of developing and enabling connections, play, independence and participation are the epitome of the services they offer. The business runs on a unique model with their beliefs and language in sync with the values of their practice.

Episode highlights:

Navigating through uncertain times and the new normal.
The current team at Kids and Community.
Running a person and family-centered occupation-based business.
Providing accessible information to clients by not using medical terminologies in their practice.
Communicating with purpose in a tech savvy way.
Charmaine’s backstory on starting her private practice.
Pivotal and terrifying moments in hiring team members.
Transitioning to team-facing work.
Enjoying her time as a business owner despite the struggles.
Her experience in running her business during the pandemic.
Best things they did and those they don’t ever want to repeat.
Their plans for the next 12 months.
Performing her roles in the business going forward.
Charmaine’s 2 top tips for allied health business owners.

Nacre Links:

See omnystudio.com/listener for privacy information.

Shifting from Clinician to Business Owner - Recruitment, Core Values & More

Sun, 13 Jun 2021 20:00:00 +1000

To start off I’d like you to sit back and really think about this for a minute...

What has made the biggest change in your journey as an allied health business owner?

For Kelly Ketchell - Business Owner at Active Life Therapies - it was when she started working ON the business rather than IN it.

You’ve probably heard about the whole “ON” “IN” concept before, but in this week’s new PPMP episode we’ve got a perfect example of why it’s so important.

Kelly shares her own journey shifting from clinician to business owner. Listen as she opens up about why working ON the business is just so critical, what books you should be reading, and why it’s so important to know your numbers.

There are so many more pearls of wisdom throughout the episode, like her NDIS predictions, the software developed by her father, and even an insight into what makes her team so brilliant at Active Life.

Something that certainly stood out to me was Kelly’s commitment to recruiting to her core values - a realisation that has been a big learning curve for her.

Have you refined your recruitment process? What core values do you have set in place that you look back on when hiring someone?

If you’re on that path shifting from clinician to business owner, it’s interesting to sit down and take a few minutes to think about your future plans.

Where do you see yourself in the next 12 months time? Even though you’ve already made a big step as it is, you and your business can continue to flourish, hence the importance of having your future plans set in place.

Kelly reminds me of a hermit crab who continues needing a bigger shell to live in.

So, what does your next shell look like?

Nacre Links:

See omnystudio.com/listener for privacy information.

What is Your Financial Game Plan for High Impact Profit?

Sun, 06 Jun 2021 20:00:00 +1000

Well, it’s officially that time of year when somebody needs to do something about the numbers, finances and all those good things in the business.

If I had a dollar every time an allied health business owner came to me and said, “Numbers aren’t really my thing,” well...you get the rest. Sure, there are some out there who just can’t get enough of those spreadsheets and reports (and to them, we salute you).

But oftentimes, many find themselves admitting that numbers aren’t their strong suit.

That’s why at Nacre we want to help you out, and that’s what you’ll hear about in this week’s new podcast episode.

In our ongoing commitment to be helpful and friendly, we are going to be running a webinar about all of these mythical mysterious financial topics.

With this webinar - The Financial Game Plan for High Impact Profit - we want to help you start to fall in love with the numbers side of things. Better still, fall in love with them and use them.

No matter if you’re in start up mode, a solopreneur, or a long-standing business, The Financial Game Plan for High Impact Profit webinar can help every business owner.

It’s all about getting you set up as you start to grow (regardless of the size of your business) because we’re all constantly changing, growing and learning as we go.

By getting on top of all things financial, you’ll be setting yourself up for the best possible chance at success to get the time, money, profit and joy out of your business.

There is always something to learn.

So come along, get your hands on some pro tips and tricks, and finally feel comfortable with profit through understanding the impact that profit will have for you, your team and your business and clients.

I leave you with this to ponder over:

What will having more profit mean to you what will it mean to your business your team and your clients?

Nacre Links:

See omnystudio.com/listener for privacy information.

Let's Do Some Business Brilliance Together

Sun, 30 May 2021 20:00:00 +1000

Many of you already know who we are, but when was the last time you had a real good rundown on what we do at Nacre? Who do we work with? What programs we offer? And what about core business concepts - which ones do we cover?

With such a flood of inquiries for our services, it seemed only fitting that this week’s PPMP podcast episode revolves around demystifying what we do and what we offer at Nacre.

In this episode, I throw some light on the broad reach of businesses we work with - from startups and solopreneurs, to big-hitters with larger teams. No matter what your business identifies as, we work right across the board.

You’ll also hear me breakdown our four core programs:

Advantage Membership
Accelerator Mastermind
Amplified Mastery Program
Boardroom Program

All of our clients have access to our live training events, conferences, the Business Resources Portal, and more.

We know from a leadership perspective that your business will only ever be as good as you are. So, what’s it going to take to bring your best version of yourself to your business?

At Nacre we embrace and worship the spirit of improvement. We don’t want all our businesses to look the same.

For the full details on Nacre and everything we do and offer, listen to the episode.

If you already know you want to get in touch with us, give us a buzz on 0448 316 319. (We love repeat offenders, by the way.)

Let’s do some business brilliance together.

Nacre Links:

See omnystudio.com/listener for privacy information.

How to approach audits with more confidence

Sun, 23 May 2021 20:00:00 +1000

Audits, audits, audits. Back in 2018, I remember the topic of auditing getting some huge heat. What is it? How does it work? How much will it cost? Will I cry? What difference will it make?

From the time it takes to prepare an audit, to having the right clearances and police checks, the subject of auditing can take its toll on some.

That’s why it’s such a pleasure to have Susan Hawkins on the PPMP Podcast this week. As the Founding Director of PQplus, Susan and her team create practical and cost-effective solutions that help providers get the most from managing their NDIS compliance obligations.

Essentially, it’s all about approaching audits with more confidence, and handling them with less stress. Like music to most of your ears, am I right?

There is much covered in this episode with Susan, from her insights on emerging themes from businesses who have completed an NDIS audit, to how to get your team onboard with Quality Management.

Susan demystifies quite a few things in the (typically) daunting world of audits, but one of the most prevalent is the difference between compliance and quality management systems. If that’s something you’ve found challenging, this episode is more than worth listening to, as Susan shines a light on the confusion.

Another gold nugget you’ll discover in the episode is the importance of maintaining momentum between audits.

Susan does more of her demystifying magic on this one, giving us insights into what auditors generally look for, as well as what should really be happening in between each audit.

Have you thought about how you can make sure that momentum continues in readiness for the next check up?

Nacre Links:

See omnystudio.com/listener for privacy information.

Recruit Like A Rockstar Webinar

Sun, 16 May 2021 20:00:00 +1000

Let’s not pretend that recruitment is a walk in the park…

What’s more, trying to find recruitment guidance, tips and tricks to help you on your way can be even tougher.

That’s why we created the Recruit Like A Rockstar webinar event, which delivers you fast-moving, uber-practical, and genuinely helpful recruitment strategies to take with you for ultimate success.

Already know you want to register for the webinar? Click here now.

You can hear all the details in the latest PPMP podcast episode, where I break down everything we’ll cover in the webinar.

For now, here’s a brief list of the gold-coated tips we’ll be sharing:

Taking a whole business approach - how to create a unique and compelling package
Being crystal-clear on performance expectations
How you can improve on recruitment strategies you may already have in place
How to partner with recruiters
The role of exceptional leadership in the recruitment process
How you can leverage your recruitments (A.K.A. the secret sauce to recruitment)

We’re also going to share some awesome success stories that you can take home after the session. (These stories are also a great form of motivation, so get pumped.)

The simple truth is that hope is not a strategy for recruitment. You’re going to need a lot more. By being mindful, structured and organised, you can position your business with authority in the marketplace.

Pro Tip: Joining the webinar LIVE is always best - you’ll not only get to ask any and all questions on your mind and interact in the chat box, but you’ll also get access to a high-value freebie!

What approach are you taking to recruitment?

Lighten the heavy recruitment load with our practical pro-tips and tricks all in a convenient, interactive platform.

It’s time for you to recruit like the rockstar you are...Register your spot for the Recruit Like A Rockstar webinar now!

Nacre Links:

See omnystudio.com/listener for privacy information.

Navigating the HR World – Future Insights, Recruitment

Sun, 09 May 2021 20:00:00 +1000

From the importance of rest to working in a COVID future, navigating the HR world can certainly feel intimidating as a business owner.

It’s for that reason I’m so pleased to have Christopher Smith on the newest PPMP episode this week.

Chris is the Founding Director of Happy HR – an all-in-one cloud-based HRIS and enrolment platform with support from degree qualified HR professionals.

Chris and I get right into things from the get-go with a long and deep conversation surrounding the COVID vaccine.

He shares his thoughts on vaccines in the allied health workspace, including the phases you should expect as we continue moving through this COVID-2021 world.

Seeing as the idea of vaccines can cause stress for many, it’s important to understand that this is going to be an obligation for employees at some point. In turn, it certainly helps to have insights from HR experts like Chris.

Other talking points in the episode include contractors and casuals, forgotten claw back clauses, as well as a look at organisational culture.

One of the biggest questions Chris urges business owners to think about is, “What is my work culture?”

If you haven’t already, it’s time to take a real thorough look at your company’s culture.

What does your team think about your environment? Work-life balance? Remuneration? Development? Values?

Culture is about having strategies that work for the type of business you are. It’s also about recognising that culture comes from the leader and works its way down.

Culture is not a set-and-forget kind of thing. It is dynamic and ever-changing…like a garden in need of attention.

Another element is about truly listening to your staff. Ask yourself questions like, “Do I value my staff? Could I be perceived as taking them for granted?”

If you aren’t putting things into place to demonstrate that love and appreciation, you can lose great people.

So, what are you communicating with your culture?

Nacre Links:

See omnystudio.com/listener for privacy information.

Finding Your Leadership Power - Leadership Toolkit & More

Sun, 02 May 2021 20:00:00 +1000

“Your level of success rarely exceeds your level of personal development”

One of my all-time favourite quotes, and one that so perfectly ties into this week’s new PPMP episode with Michelle Terkelsen - one of the Founders and Managing Directors of People Leaders, alongside Jan Terkelsen (who couldn’t make it this time around, but will be joining us to share even more leadership insights in a 2.0 episode in the coming weeks).

From revealing what they do with their Mastermind Programs, to their experience during COVID 2020 and their observations about leadership at the time, this episode is chock-a-block with valuable leadership insights for all allied health business owners.

Self-leadership is a prevalent topic in this episode. It really urges us to stop and think about whether we’re investing in ourselves enough. Because, as I always say, your business is rarely going to be better than you are.

When was the last time you looked to expand your leadership toolkit? Have you stepped into your leadership power yet?

Another highlight of the episode is certainly our discussion on Leadership Shadows. You’ll have to give it a listen to fully understand what I’m talking about, but a glimpse into the concept is that it’s all about lighting up those blind spots to put you back on the right path.

You are in some ways metaphorically training to run a marathon in business. Just like training properly for a marathon in a way that suits your abilities, finding your leadership power is about doing those sustaining practices that are unique to you, relevant, and impactful.

It’s not about what you do and don’t do, it’s about your commitment to yourself and stepping into your leadership power.

I’ll leave you with this gem to think about:

How are you prioritising your own leadership development?

Nacre Links:

See omnystudio.com/listener for privacy information.

Rerun: Everyday Independence Interview – Improving An Organisation and its Services Through a People-Centered Model

Sun, 25 Apr 2021 20:00:00 +1000

Episode highlights:

The roles of Ingrid, Mal and Leanne in Everyday Independence.
What Everyday Independence is all about.
The locations where their services are offered.
Growth of Everyday Independence in the last 12 months.
The changes needed to deliver services to participants under the NDIS.
Where they got information on progressing towards a social model of disability.
Impressions and comments of therapists who have shifted from medical type practices to more contemporary and person-centered practices.
What a person-centered organisation looks like.
The employee value proposition of Everyday Independence.
Recruitment, workforce, and development training.
The good bits they love about the NDIS.
Challenges they have with the NDIS.
The future of the NDIS and Everyday Independence.
Career pathways in their organisation.
Sharing learnings through their business journey

Useful Links

Everyday Independence Website

Nacre Links:

See omnystudio.com/listener for privacy information.

Legal Aspects of Business – Commercial Leases, Exit Plan & More

Sun, 18 Apr 2021 20:00:00 +1000

While there are certainly people you can hire to handle the legal aspects of business, understanding at least the basics yourself is worth its weight in gold.

What do you know about negotiating commercial leases? What is Sham Contracting and how can you stay aware? Have you got your exit plan sorted?

This week’s guest is a repeat offender on the PPMP Podcast, having appeared for a total of three times. It’s none other than Jeremy Streten, Lawyer and Director of SMS Legal, as well as author of a very fabulous book, The Business Legal Lifecycle.

Like always, Jeremy is here to share more of his incredible insights and tips when it comes to the legal aspects of business - those within the allied health sector in particular.

Understanding the legalities is absolutely crucial regardless of the size of your business. As you’ll hear throughout the episode, Jeremy continues to stress the importance of understanding your legal obligations as a business owner…inside and out.

In the episode Jeremy and I chat about commercial leases, independent contractors, as well as his book and how it helps business owners understand their relationship with the law. We also discuss the forever-dreaded “W” word…otherwise known as your “in case of emergency” or “exit plan”…your will.

So, it’s time to get out those pens and papers because if there was ever a time to take notes, it’s now with Jeremy’s must-have insights.

At the end of the day, as long as you speak to the right people and get on top of things early, you’ll feel a whole lot more comfortable knowing you’ve got things handled. And we all know that comfort = less stress…something we all enjoy hearing (especially during these times).

In the wise words of Jeremy: “Don’t be afraid to go and get the advice.”

When it comes to all legal aspects of business, it’s always better to be safe than sorry.

Nacre Links:

See omnystudio.com/listener for privacy information.

Why Business Owners Should Never Stop Learning

Sun, 11 Apr 2021 20:00:00 +1000

My guest on this week’s PPMP Podcast episode is perfect proof of why business owners should never stop learning. It was a pleasure speaking with Shae Rodgers - Certified Practising Speech Pathologist and Founding Director of Small Talk Speech Therapy in New South Wales.

In the episode you’ll hear Shae discuss her many side passion projects, her visions for the next five years in terms of her business and the NDIS, as well as managing while she was on maternity leave and how podcasts have become a huge part of her life. (Get your pens out because she’s got some fantastic recommendations).

Learning is what drives us through life. What drives us to want to get better at everything we do. As a leader, wanting to be better at leading is not only going to benefit yourself, but perhaps even more so your business and your team.

As with every guest, Shae shares her best tips for other business owners - and you don’t want to miss out on these.

Without giving it all away, one of the most prominent ones centres around getting back to the real core of things.

Why are you doing this? Why did you get into this in the first place? What motivates you?

These are just some questions Shae urges other business owners to ask when things start to get tough.

It’s almost like re-learning or reacquainting yourself with the heart of your business and where it all started. And once you’re clear on that, you can float through and perhaps even connect with others who are in the same boat - which we all know is a great way of helping us get through even the most challenging times.

As I always say, your business is only as good as you are. And what better way to grow and get your business where you want it to be than to learn as much as you can every single day?

Nacre Links:

See omnystudio.com/listener for privacy information.

Navigating a Business Marriage- Tips From Co-Business Owners

Sun, 04 Apr 2021 20:00:00 +1000

Whether you’re already in the midst of it or thinking about getting started, navigating a “business marriage” can be one of the most rewarding experiences when running a business.

But that doesn’t mean it doesn’t come with its challenges.

Business partnerships are beautiful things (hence the “business marriage” term I’ve coined), and just like regular marriages, it can be difficult finding that perfect person.

That’s why it’s so wonderful and encouraging to hear about success stories like that of Principle Occupational Therapist Melissa Bryan and Principal Clinical Psychologist Annabelle Griffin from Crisalida - a therapy centre in the Northern parts of Melbourne.

From reminiscing on their partnership to their learnings during COVID, they open up on this week’s newest PPMP episode.

While this is a great episode for anyone who co-owns a business or is thinking about it, there are also plenty of insights on leadership, staff support, and recruitment - important insights for all business owners.

Melissa and Annabelle also share their wonderful words of wisdom for other business owners (not just those in business partnerships).

Quite simply put, their best advice is that it’s worth it.

As Annabelle shares,

“It’s possibly more work than you think it’s going to be, but that doesn’t mean it’s not worth it.”

You’ll hear their full tips in the episode, but one of the biggest ones that stood out was about knowing that your partner is fully committed. No one likes walking on eggshells with others, and it’s no different when it comes to business partnerships.

Can you be open and honest with your business partner and vice-versa? Before going into business with them, can you trust that they will put as much time and effort in as you?

These are all crucial questions to be asking as co-business owners when navigating a business marriage.

Nacre Links:

See omnystudio.com/listener for privacy information.

Take Your Waitlist From Worried To WOW- April Webinar

Sun, 28 Mar 2021 20:00:00 +1000

At Nacre Consulting, we’ve been busy-bees getting lots of good things done. (There’s even some nice surprises coming up, so keep your eyes peeled).

We’ve seen a ton of new members over the summer (a special welcome to all of you) into our accelerator program. With boardrooms meeting, coaching groups thriving, and new members galore, we’ve been feeling pretty sunny at Nacre Consulting.

But what’s really stuck out lately is the worry around waitlists. Who here wishes their waitlist system worked better?

Managing waitlists is a whole business activity. It needs excellent management, exceptional leadership, and executed actions.

As part of this week’s new PPMP podcast episode, I’m so excited to announce our upcoming web event:

Taking Your Waitlists from Worried to WOW!

While many business owners already know what to do in the waitlist department, our webinar is basically topping that off. Gold plating it. Adding that cherry on the waitlist cake.

These are some main areas we’ll be covering in the webinar:

How to profile your clients effectively and create a waitlist care plan.
The power of cool communication with examples, stories, hints and tips to bring it to life.
What could you be doing differently for you wait-listers? New service ideas and leveraging technology.
Rethinking the way you deliver services to increase business flow.
Your role as a business leader - how to create a vibrant waiting zone to add value.

How are you going to manage your waitlist? Even the best waitlist plans in the world need to be executed in the most effective way.

Join us on Thursday 8th of April at 7:00PM to take your waitlist from worried to WOW.

Nacre Links:

See omnystudio.com/listener for privacy information.

Embracing Your Leadership Role

Sun, 21 Mar 2021 20:00:00 +1000

Embracing your leadership role is important in many ways in a personal sense, but what about viewing it from your team’s perspective?

Is your team being held back because you haven’t fully stepped into your management leadership role?

This week’s new PPMP episode asks us to question exactly that, as Hannah Dunn joins me to chat. Hannah is the Founding Director of D.O.T.S. Occupational Therapy for Children.

In this episode, she takes us through her business expansion, recruitment challenges and strategies, as well as her 2021 predictions.

What stands out the most, though, is her journey embracing her own management leadership role. By stepping further away from the clinical side, she’s been able to watch D.O.T.S. grow more than ever before.

If you’re looking at embracing your leadership role more, but not sure where to start, this episode with Hannah is sure to incite inspiration. And if you’re not, well, everyone can learn something from her tenacity.

Hannah’s story and leadership journey demonstrates the value of taking that leap and stepping out of clinical work. She shows us that once you take that time to truly focus more on your leadership role, your impact is actually amplified.

You can create remarkable customer service and clinicians, who can then can disperse and spread the ripple of impact.

Are you yet to take that step? What is holding you back?

Have you thought about how much your team can grow and the impact you can make by stepping more into your management leadership role?

Nacre Links:

See omnystudio.com/listener for privacy information.

Overcoming Recruitment Fears

Sun, 14 Mar 2021 20:00:00 +1000

Conquering fears as a business owner is never easy, but overcoming recruitment fears in particular is something I’ve noticed many find challenging.

At the end of the day, though, it’s worth questioning why it can feel so challenging.

What makes recruitment difficult for you?

Perhaps it’s the fear of finding the perfect person for your team. Or the fear that you might lose clients if the new team member doesn’t fit in right. Or the fear of being able to maintain the same level of service.

Fear is so often sitting and bubbling at the bottom of our thoughts, so it’s important to let it rise to the surface. If you never acknowledge it, you’ll never know how to conquer it.

It’s no different for Susanne Goldin, who opens up on the latest episode of the PPMP Podcast.

As the Founder of Mindfulness in Movement - a clinic that offers mobile exercise physiology services across the Sunshine Coast - Susanne shares her experience overcoming recruitment fears.

With so much on her plate, it’s inspiring to hear how she’s overcome fears not only about recruitment, but also about her leadership, and financial fears.

In this newest episode, Susanne explores how to get comfortable with recruitment using preparation, overcoming fears surrounding transitioning her clients over to her team, as well as her pro-tips for recruitment (like the importance of an Employee Value Proposition).

There are plenty of intriguing things to think about when listening to Susanne’s story, but one of the most interesting is thinking about your assumptions.

Whether you’re in the process of recruiting someone, or unsure about whether to get support from others like a financial coach, are your assumptions acting as a barrier to overcoming your fears?

Nacre Links:

See omnystudio.com/listener for privacy information.

Learning Along The Way And Differentiating Roles

Sun, 07 Mar 2021 20:00:00 +1000

What have you learned along the way as you’ve come into your own? For Sarah Teoh, Director and Certified Practicing Speech Pathologist of Look Who’s Talking, the lessons never end.

It was delightful to have Sarah on the latest episode of the PPMP podcast. She walks us through her clinic’s beginnings 17 years ago (yes, pre-medicare days) up until now.

A lot of it has been about stepping up to become more team facing, which is a major talking point in the episode (and a common goal for many allied health business owners). It’s no different for Sarah, who explores how her team is growing and why she feels the need to become more team facing.

This ties back into the notion of learning along the way and differentiating roles. It was an opportunity for Sarah to question whether she really knew what to do. By doing that, she was able to differentiate all the hats and stop blurring the lines between roles.

If you’re juggling several roles, how can you differentiate them? Are the people in your team able to develop themselves and get a real 360 degree view?

I have no doubt that many of you can relate to her story. From learning the “what-not-to-do’s” to learning to recruit the right people for her team, there are so many inspiring nuggets throughout the episode.

Another important part of the episode is Sarah’s reflection on her long-term goals. She strives for a day where she can shut herself off to plan the future...something many of us need but don’t often get the time to do.

What is it that you need to know when thinking more long-term? Where do you want to be in the future?

Nacre Links:

See omnystudio.com/listener for privacy information.

Investing In Yourself and Managing Fear As A Business Owner

Sun, 28 Feb 2021 20:00:00 +1000

Investing in yourself and managing fear present themselves in many ways when you’re a business owner.

Perhaps you’ve got a few non-negotiable weeks scheduled throughout the year for recharging your batteries. Or perhaps it’s overcoming fears to set a bigger vision for your business.

For Kait Cummins, Founding Director of The Play Project, it’s both.

What a pleasure it was to have Kait on this week’s newest PPMP episode. She walks us through her business journey, describing what it looks like now whilst reminiscing about how she got there.

From the benefits of hiring a solid admin team, to the importance of pooling learning lessons, the golden nuggets in this episode are gleaming bright as ever.

There are even some tidbits for those looking, or who are already in the process of, shifting away from a hands-on position to a more directorial role. Kait describes this transition as she explores her focus areas during the process.

But among all these wonderful insights, what stands out most to me is this idea of learning about investing in yourself and managing fear. Two vital concepts that so often get swept under the managerial rug, or shoved aside into the “later” pile.

What are you doing to invest in yourself? To recharge those batteries?

In the words of Kait, “recharging is heaven”.

Through taking time for yourself, you give yourself the ability to control your mind and work through those fears and challenges that have been running through your thoughts.

Are there certain fears that are holding you back from doing something you've always wanted to do in your business?

Nacre Links:

See omnystudio.com/listener for privacy information.

From Clinician to Business Owner - Building Your Story

Sun, 21 Feb 2021 20:00:00 +1000

Making the shift from clinician to business owner is a massive step for anyone.

For Lydelle Joseph, Director and Speech Pathologist at Connecting Dots for Kids, becoming business-facing is just one part of her incredible story.

Her business journey is inspiring to hear, from battling with imposter syndrome, to trading and expanding during COVID, to seeing her leadership skills evolve more than ever before.

It’s motivating hearing her journey on the latest episode of PPMP. She walks us through her first few years building the business, all the way to navigating the pandemic. You’ll also hear some amazing insights on evolving leadership skills, as well as how brand colouring can be utilised to tell your story.

Listening to Lydelle brings about the perfect occasion to take a step back in time. It’s an interesting opportunity to whip out your notebook and favourite pen and reflect on your humble beginnings.

What did you think it was going to be like when you were starting your business? What were your goals or values at that time?

Your business journey is what makes you who you are today. It’s important to take time out of your busy year to look back on how you and your business have developed over time.

If you’re in the growing pain phase of shifting from clinician to business owner, get a solid plan in place. Set certain targets for both in-office and outside of work hours so that you’re not doing a sort of double-job dilemma.

What can you be doing to get more of the business activity and leader management done during daylight?

Nacre Links:

See omnystudio.com/listener for privacy information.

How To Exit Or Sell Your Business

Sun, 14 Feb 2021 20:00:00 +1000

For those who are wondering how to exit or sell your business, I bet the first thing on your mind is making sure it’s a seamless process.

Less complexities = less worries.

But where do you even begin? What steps are the best steps to take on this (seemingly) long and winding path?

Luckily, this week’s PPMP podcast guest is here to help.

Julian Whitehead, partner with Whitehead Legal, exclusively advises commercial matters in the healthcare landscape throughout Australia. From veterinarians to health entrepreneurs, Julian has been serving allied health practitioners for almost a decade.

No matter if your business is a startup or a large-scale clinic, Julian’s essential tips and insights are here to make things easier.

At the end of the day, it’s about recognising that you have something sellable. A sellable entity with commercial value.

Julian and I dive deep into each topic and the process behind exiting or selling your business. We take you from start to finish - from succession planning, to getting ready to sell, to the many steps involved in selling.

Our conversation basically demystifies the legal side of it all - something I personally appreciated when I had my practice. (Good thing my lawyer was my neighbour - quite a few helpful over-the-back-fence conversations there.)

Do you have an exit plan? Have you thought about starting to build and protect assets if you’re going to sell?

When it comes to learning how to exit or sell your business, there is never any harm in talking to a lawyer and getting the right advice.

If you get yourself and your team ready early, there will be less complexities in the long run.

So buckle up, get that notepad ready, and get set for a value-packed episode.

Nacre Links:

See omnystudio.com/listener for privacy information.

Power of Technology in Allied Health - Modernizing Healthcare

Sun, 07 Feb 2021 21:00:00 +1000

What role do you think technology plays in allied healthcare? It’s pretty clear by now that many practices have embraced telehealth, but how can we keep the momentum going?

Essentially, we are in the midst of a digital transformation event. The power of technology in allied health is more evident than ever before.

Re-imagining healthcare is all about embracing digital health innovations in this new digital age.

While there is undoubtedly a lot of value in the traditional in-person model, an augmentation or enhancement to modernize healthcare is how we will evolve.

I bet you’re pretty keen to hear more, right?

Fear not, for this week’s PPMP podcast has all the goodies when it comes to emerging trends in the digital health marketplace.

And who better to get us excited for this digital movement than Yianni Serpanos - Founder and CEO of Coreplus and Founder and Executive Director of HealthTechX.

It was an absolute pleasure speaking with Yianni. His drive to make a difference by modernizing and transforming healthcare using innovative thinking is incredibly uplifting and powerful.

There are so many golden nuggets in this episode that I have no doubt you’re going to need a notebook on hand to write it all down (trust me on this one).

We get deep on the topic of the power of technology in allied health, along with his thoughts on how 2020 has affected business owners, the value of SMS, and the concept of the digital health nomad.

One of the biggest takeaways from this episode is a reminder that allied health service delivery is not only one-on-one and it doesn’t fit in one type of box.

We are free to open our minds and take things further. And there is no better time than now with these enormous shifts that have occurred due to the pandemic.

Being able to use our scarce resource of time in a more optimal way to design our lives is incredibly powerful and valuable.

I mean, think about it:

How can we blend real world settings with digital world settings to continue helping people with their healthcare goals?

Nacre Links:

See omnystudio.com/listener for privacy information.

Making The Most Of A Difficult Year - 2020 Learnings

Sun, 31 Jan 2021 21:00:00 +1000

When faced with a great deal of challenges and hardships, how can you make the most of a difficult year? There’s no hiding that 2020 was a rough one, but what can we learn from it?

I’ll admit that my toes start to curl at the mention of 2020 being a “write off”. Sure, it wasn’t the year any of us signed up for, but it was the one we got.

2020 has - and will continue to - bring incredible learnings along with the enormous suffering and difficulties we’ve witnessed.

Even if things are not the same as they once were, there are still always lessons to be learned.

If you’re still struggling to find the silver lining on the 2020 cloud, then I have no doubt this week’s PPMP podcast will help.

Sonja Walker, Founder and Director of Kids First Services, joins the podcast once again for an unbelievably insightful episode on making the most of a difficult year.

We talk all-things 2020 including her post-COVID learnings, team progression, and self-care.

We also explore her book, School Ready, and how it’s impacted her life both professionally and personally.

Listening to Sonja’s journey creating School Ready brings the question to mind:

Is there something you’ve got on the back burner that you’d love to create or publish? If something is holding you back, why?

Regardless of the pandemic or not, making the most of a difficult year and supporting one another is important in all walks of life.

Whether you’re still struggling with finding any positives in 2020 or just keen for some fresh perspective, this episode is a must-listen for anyone in allied health.

Nacre Links:

See omnystudio.com/listener for privacy information.

How To Celebrate Success As A Business Owner

Sun, 24 Jan 2021 21:00:00 +1000

Hello [First Name]

“Life is not measured by the number of breaths we take, but by the moments that take our breath away” - Hilary Cooper

One of my all-time favourite quotes, and one I’ve found rather appropriate for this week’s PPMP Podcast topic at hand:

Celebrating success.

After speaking to quite a few of you in the last couple of weeks, as well as scrolling through social media, I’ve noticed a trend:

“Bring on 2021!”

“Oh my God, let’s just get this over with because I’m checking out of 2020.”

“2020...what a ride off...what a waste...what a total disaster of a year…”

Of course, I’m not going to deny what a remarkably challenging year 2020 has been, but I personally could never write off an entire year.

No matter how much despair and hardship a year may bring, the speed bumps along the way are what make the year more interesting.

2020 has been a year packed with reflection, opportunity, creativity, and all sorts of fascinating experiences.

And that’s exactly why this week’s episode is all about learning how to celebrate your personal success, team success, and business success.

Before listening, though, I urge you to take out your notepad and jot these questions down:

What did you gain and learn from 2020?
Where have you succeeded personally in your life?
What kind of standout moments have there been with your team in 2020?
How can you wind things back and check in more on business milestones?

Those are just some of the questions I leave you to ponder over in the episode, but you’ll have to listen to get the full picture.

Make celebration a part of your business and team rhythms. Make it meaningful, genuine, and a little anticipated as well.

Looking back on 2020 doesn’t have to be all doom-and-gloom. Instead, make sure you are acknowledging the personal triumphs, team successes, and business victories you’ve had along the way.

Now I want to hear from you...

How will YOU celebrate your personal, team and business success?

Nacre Links:

See omnystudio.com/listener for privacy information.

Paediatric Therapy Professional Development- Therapy Team Talk

Sun, 17 Jan 2021 21:00:00 +1000

When was the last time you decided to shake things up?

Paediatric therapy professional development has been something I’ve been dedicated to for a long time, and that is exactly what you’ll hear about in this week’s brand new PPMP Podcast episode.

In a nutshell, I’m gatecrashing my own podcast with a special episode dedicated to announcing some exciting news:

The launch of Therapy Team Talk!

We are beyond excited to announce this news, and we're also more than ready to break out the champagne (it’s always happy hour somewhere in the world, right?).

Before anyone panics, though, I’d like to take a quick moment to reassure anyone who is already a member of Team Talk:

Nothing is going to change for current members.

You will still have total ongoing access to hours and hours of training, as well as all the resources.

With Therapy Team Talk, we are building and growing a community learning group, opening each other’s eyes to endless ideas and possibilities in the realm of professional development for paediatric therapists.

I realised that I have the ability and the resources to bring together so many remarkable Australian clinicians. With Therapy Team Talk, these clinicians are able to not only participate in the learning program, but are also able to share what they know.

That’s why Therapy Team Talk is a step ahead of the rest. This program takes things further by celebrating the local heroes through building a cross-discipline clinical community. What’s more, this community has a laser-focus on child development, serving children and families, and partnering with educators.

After all this talk I think it’s time we walk the walk, and we can do exactly that by giving you access right now to the shiny new Therapy Team Talk website!

On the Therapy Team Talk website you’ll discover:

All our partners
How we’re focusing on monthly clinical training with Aussie guest presenters
Focused paediatric topics
The opportunity to chat, ask and discuss

So, listen to the full episode for everything you need to know about the Therapy Team Talk program.

Remember to get in quick because we’re having a special deal for the early birds who are keen to join.

See omnystudio.com/listener for privacy information.

Rerun: Hootan Mohseni Interview – Engaging with your Clients in an Efficient and Tech Savvy Way

Sun, 10 Jan 2021 21:00:00 +1000

There are so many things that team members need to be able to do in your clinic. One of the most important is providing great customer service to clients. But did you know that it is possible for us to automate the mundane, day-to-day tasks that can take up so much time when we do it manually?

Hootan Mohseni founding director of Cliniq Apps shares with us valuable information about Cliniq Apps. Cliniq Apps is an easy and effective way to free up your team to be able to do higher value tasks - from appointments, confirmations, reminders, and many more. He also tells us about the benefits of automation, how to start with Cliniq Apps, its best features and plans for the business.

Episode highlights:

A background on Cliniq Apps.
The benefits of automating tasks in a business.
Fears and feedback around automation.
Starting with Cliniq Apps.
The great things about the customer satisfaction survey in their system.
Gauging your team’s performance through Cliniq Apps.
How Cliniq Apps automates and fills people’s calendars.
Hootan tells us more about the customisable app for clients that can be built within Cliniq App.
The future of using personalised apps in health businesses.
The power of Cliniq Apps and what it can do.
Current features of Cliniq Apps and planned releases.

Useful Links

Nacre Links:

See omnystudio.com/listener for privacy information.

Rerun: Amanda Abel Interview – Lessons on Running, Managing and Expanding your Private Practice

Sun, 03 Jan 2021 21:00:00 +1000

There are so many things you can learn from private practice owners and in this episode of the PPMP podcast we are going to hear some pearls of wisdom and tips on running your own private practice and, eventually, opening up a second clinic.

My guest Amanda Abel of the Northern Centre for Child Development shares with us her experience in operating a private practice, expanding, lessons she’s learned and so much more. Amanda combines her knowledge on behaviour modification with the attachment principles from the Circle of Security Parenting® (COS-P) training program to provide families with practical strategies that are sensitive and responsive to their child’s emotional needs. If you are a private practice owner wanting to expand your business, this is something you’ll definitely want to listen to.

Episode highlights:

Updates on Amanda’s business in the last 2 years.
Big lessons that she has learned.
Recruiting and working with her team.
The reason why she built a 2nd centre.
The difference between building her 1st and 2nd centre.
The surprises she has gone through in her business.
A look at Amanda’s typical week.
Leading 2 teams across 2 sites
Secrets for the retention of people.
Running in-house training.
The changes her leadership has gone through over the years.
The best thing she did for her business.
Practice management software they use and integrating it with their new website.
Their social media strategy.
Plans for their business in the coming years.
Changes that business owners are experiencing.
Words of wisdom from Amanda.

Useful Links

Northern Centre For Child Development Website

Northern Centre For Child Development Facebook Page

Northern Centre For Child Development LinkedIn

Nacre Links:

See omnystudio.com/listener for privacy information.

Rerun: Ingrid Moyle Interview – Securing Your Online Home

Sun, 27 Dec 2020 21:00:00 +1000

Episode highlights:

Ingrid’s work in the website world.
Examples of things that hackers do on websites.
The problem of websites not being updated.
Ten website unmentionables
GDPR and how is it relevant to securing websites.
The services they offer to allied health business owners to secure their websites.

Useful Links

Updating Your Wordpress Site

NDIS Support Worker Agency Manual

Heart Harmony Communications Website

Heart Harmony Communications Facebook

Heart Harmony Communications Twitter

Heart Harmony Communications LinkedIn

Heart Harmony Communications YouTube

Nacre Links:

See omnystudio.com/listener for privacy information.

Understanding People Skills In The Workplace - DISC Profiling

Sun, 20 Dec 2020 21:00:00 +1000

“My team all have different [behavioural] styles for a reason. It’s a conflict if they don’t know about those different styles, but it’s power when they do.”

Such a powerful statement from this week’s PPMP Podcast guest, the ever-amazing Cate Schreck, Founding Director of Lightbulb Training Solutions (LTS).

Understanding people skills in the workplace goes much further than a simple team meeting. There’s a highly effective method for assessing behavioural traits, and it’s probably not what you may think.

In this episode, Cate walks us through the intricacies of DISC Profiling - a method for assessing behaviours to help improve teamwork, communication and productivity in the workplace. DISC Profiling is made up of four behaviours: Dominance, Influence, Steadiness and Compliance. BONUS: Get your free DISC Leadership Assessment Sample here!

Cate takes us through the power of profiling, its role in recruitment, how it’s useful for leaders, and much more, including her reflections on COVID.

Different people embrace, cope with, and adjust to change in various ways. We all have different styles of doing things. Thus, it’s only natural for people to respond to things in the workplace in different ways.

One of the (many) standouts from this episode is the use of a DISC Assessment for building on your leadership skills.

From a leader’s perspective, the first place you should start with is getting to know yourself before facing your team. Being self-aware is remarkably powerful as a leader.

Understanding what your style is, helps you learn how to lead your team, as you’ll know where your strengths lie, and also where you might need to improve. Through adjusting your leadership style, you can get the best out of people in your team who might not share the same style as you.

Consider this: How can you impact any of your knowledge on your team if you aren’t that familiar with your own leadership style?

As I leave you with that question to ponder over, I would also like to wish you all a safe festive season and a happy and healthy New Year.

See omnystudio.com/listener for privacy information.

Prepare Your Business for 2021 With These Keys To Success

Sun, 13 Dec 2020 21:00:00 +1000

It’s official...2020 is coming to a close. And boy oh boy, what a year it’s been. While I’m sure many of you are keen for a break, have you really thought about how you’ll prepare your business for 2021?

There have undoubtedly been a ton of challenges throughout 2020. But, this year has certainly been full of opportunities and silver linings as well.

Many business owners have come out of this year with strengthened teams and systems. They’ve truly magnified the impact they’ve had as business owners on their teams, which has translated to their clients.

This week’s PPMP Podcast episode centres around the notion of business planning and getting your business prepared for handling the year ahead.

One of my jobs as an Allied Health Business Coach is to help business owners plan the year ahead. Just because 2020 has been hectic, it’s not a reason to fall back and think, “I’ll get to it in January...I’ll do it after December...I’ll do it in the holidays…”

The thing is that we all know what happens...

Things don’t always get started, and if they do, they don’t always get finished. What happens if you end up back in the business crazy? Organising clients, organising your team, resources, rooms and referrals.

The business-craziness creeps up on us far before we are potentially ready for it.

A debrief is one of the most powerful tools for every business owner when forming their business plan for the New Year.

It’s time to get thinking:

What do you want to carry forward in your business in 2021?

See omnystudio.com/listener for privacy information.

Maintaining Your Drive And Passion As A Business Owner

Sun, 06 Dec 2020 21:00:00 +1000

It’s only normal that we all feel a little fizzled out at times.

Things might start slowing down, or our energy levels just aren’t as vibrant as usual. Especially during the pandemic, it’s easy to feel like we’re losing our drive for certain things in our lives.

It can leave many of us thinking:

How can I continue finding the passion and drive within my business?

This topic ties in perfectly with this week’s PPMP Podcast guest, Bernadette Dutton, Director and Principal Speech Pathologist at Loqui Speech Pathology. She’s also the winner of the 2019 Speech Pathologist of the Year award.

Bernadette takes us through her journey growing her business, and how she blended her passion for education with her professional experience. This led to her rapidly growing business, which has now gone national.

From sharing her leadership style to her journey through COVID, there are many insights to be had for all business owners from this Episode.

Bernadette also discusses the importance of learning from your team, finding out their passions and goals to give them the opportunities they need to continue thriving.

So, as you listen to this week’s Episode, keep this in mind:

As long as you’ve got drive and passion for what you do, you’re unstoppable.

See omnystudio.com/listener for privacy information.

Getting Into The Habit Of Thinking About Your Thinking

Sun, 29 Nov 2020 21:00:00 +1000

Thinking time - are you doing enough of it?

Getting into the habit of thinking about your thinking is going to be one of the most important things you do to round out the year.

And what a year it’s been.

But reflective thinking isn’t reserved for just 2020. Reflective thinking is important for business owners at every point, pandemic or not.

Reflective thinking is all about the habit of granting yourself time to think thoughts all the way through to the end.

How many times have you had a passing thought fly by as you work, but feel too busy to think about it?

We often brush it off with a, “Oh, I’ll deal with that later.” But then, most times we never do.

That’s why this week’s PPMP podcast centres around this idea of reflective thinking.

Getting into the habit of thinking about your thinking brings consciousness to something - a question or event that has already occurred.

Essentially, you’re giving yourself permission to explore this past event further, teaching yourself and confirming what you already know.

In the episode, you’ll learn exactly what reflective thinking is, its benefits, and how to find time in your day to do it.

Reflective thinking brings immense value to your team and business, which you’ll find out by listening to the Episode.

So, what do I leave you with? This all-important question:

How can you start making reflective thinking a habit?

See omnystudio.com/listener for privacy information.

Leading A Rapidly Growing Business As A Young CEO

Sun, 22 Nov 2020 21:00:00 +1000

Ever related to the term “imposter syndrome”?

Is the term “fake it ‘til you make it” really something we should live by?

How can a business become even busier than before the pandemic hit?

In this week’s brand new PPMP Podcast episode we’re answering all these questions and more with Madeleine Buchner: Founder and CEO of Little Dreamers, Australia’s leading Young Carer organisation working with young people who provide unpaid care for a family member with a serious illness.

At just 27 years old, Maddy has 40 staff across three states in Australia and a growth rate at Little Dreamers of 155%.

Among many things, Maddy’s story and the journey of Little Dreamers is truly a testament to the power of communities coming together within the allied health sector.

Not only does she reveal the ins-and-outs of how Little Dreamers works, but she gives some wonderful insights on her leadership style and learning moments as a young CEO.

From crying in front of your team to spilling food down your top on a morning Zoom meeting, Maddy gives us some raw insights on the power of vulnerability as a leader.

Leadership is messy. It’s confronting, glorious, and surprising. You can grow with it, you can grow around it, and it’s a day-by-day adventure.

One of the biggest points that stands out in this episode is the experience of growing pains during rapid business growth. As a self-proclaimed control freak, Maddy struggled to trust others with certain elements of the business as it began to flourish.

It begs the question: Are there certain areas in your business that other people could be taking off your hands?

What areas of your business have you been neglecting because you’re focusing on a task that could be done more efficiently by someone else?

See omnystudio.com/listener for privacy information.

Strategies for Effective Team Retention in Your Business

Sun, 15 Nov 2020 21:00:00 +1000

As this crazy year rounds itself up, it’s time to start looking at strategies for effective team retention in your business.

Well, I’m sure there are plenty of things you’re looking forward to doing to finish off 2020.

But why should Intentional Retention be at the top of your list?

It's become pretty clear that team retention is a hot topic after speaking to many allied health business owners over the past several months. I’ve been hearing a lot about unsettled teams and things becoming a little unglued.

“What can I do to keep them onboard?” “What am I doing wrong?”

If you’ve found yourself struggling with finding powerful strategies for effective team retention, then this week’s episode of the PPMP Podcast is here to help.

I dive into all-things team retention, including the common trends and problems I’ve noticed when speaking to many other team leaders.

Team retention is about looking at things in a strategic and intentional manner as well, rather than just in a hopeful kind of way.

And that’s exactly where the term “Intentional Retention” comes into play in this week’s episode.

Intentional Retention means that you are striving towards retention in a purposeful and strategic way. Get rid of the “I hope they like me” talk and the “fingers-crossed” attitude.

Instead, think about what it’s going to take for your retention strategy to shift from hopeful to know-ful (there’s a brand-new word you can add to your business dictionary).

Let’s get thinking: What can you be doing sooner rather than later to retain the people in your team?

See omnystudio.com/listener for privacy information.

Challenging Yourself and Taking Risks In Business

Sun, 08 Nov 2020 21:00:00 +1000

Challenging yourself and taking risks in business may seem like a foreign concept. It’s a scary thought, one that we aren’t accustomed to since taking the easy road is...well...easy.

But is “easy” allowing you to achieve the outcomes you want and need as a business owner?

Stories like Holly Puckering’s are what many of us need in a time like this. COVID-19 has stripped away our plans, shifted the way we deliver services, and changed life as we know it in general.

Holly is the Director of Mouth Works Therapy Centre in Tasmania. Her business has grown exponentially in the past two years, a lot of that even during the pandemic.

Through taking some risks and challenging herself, Mouth Works has expanded both physically and financially.

With so many of us struggling through these times, it’s motivating to hear Holly’s journey. From her practice’s agility to adapt to COVID, to reimagining clinical pathways to clients, Holly tells-all in the latest PPMP Podcast episode.

Take risks and do it knowing your own reservations...knowing why you’re feeling those reservations.

Now, I’m sure many of you are flooded with the thought of COVID when it comes to even so much as thinking about challenging yourselves and taking risks. “Isn’t COVID unpredictable enough as it is?”

But that’s exactly why Holly’s story is so inspiring. In her own words: “Even if we’re not getting it right, we are rising to the challenge.”

Holly asks us to challenge yourself on the reasons why you’re putting things on hold.

What core values are you holding onto that are stopping you from really pushing what you’re doing into new domains?

See omnystudio.com/listener for privacy information.

The Power of Honest Conversations And Self Care In Business With Cate Schrek

Sun, 01 Nov 2020 21:00:00 +1000

This week’s focus is on the power of honest conversations and self-care in business. Those are truly two of the most powerful, impactful things you can do right now to further your life both professionally and personally.

As business owners, many of us forget the other side of it all. There are many pieces to the puzzle, and taking care of ourselves makes up a big chunk of those pieces.

I’m joined by Cate Schreck, Co-Founder and Managing Director of Lightbulb Training Solutions.

Our conversation is really...well...a good old-fashioned conversation! This episode feels like you’re right in the room with us (or rooms since we’re chatting over Zoom, of course), so feel free to get comfy and have a laugh with us.

We talk all-things online shopping, Netflix recommendations, COVID fatigue, self-care routines, staycation ideas, and, of course, my famous Frog Coffin Pancakes (you’ll have to listen to the episode for the recipe).

Naturally, though, there are some glowing business gems scattered throughout this episode - one of them being to know when it’s time to recharge those business batteries.

So, take a little time to relax and sit back - and I’m talking about relaxing both your body and your mind.

When was the last time you had a real good chat with someone? No planning, no scheduling, no dot-points, no expectations. Just a good ol’ honest chat.

Nacre Links:

See omnystudio.com/listener for privacy information.

Transforming Leadership and Ownership in a Small Business

Sun, 25 Oct 2020 21:00:00 +1000

I’m a firm believer that a clean space translates to a clear mind.

Offload all the heaviness you’ve been carrying. Give your brain time to recalibrate.

It truly begs the question: Are you segmenting your time effectively?

That’s just the start of it all, though, because our conversation takes a real deep dive into transforming leadership and ownership across many topics.

From learning about how to navigate a husband and wife business team, to controlling your time, to the positives of COVID-19, we cover stacks of must-have tips and insights for every business owner.

So, here are a few parting questions I leave you to ponder over throughout the rest of the week:

Have you set clear expectations?

What are your plans for the next 12 months?

How are your leadership skills impacting your team and business?

See omnystudio.com/listener for privacy information.

How To Optimise Your Summer Cash Flow

Sun, 18 Oct 2020 21:00:00 +1000

When was the last time you had a think about your summer programs? Summer revenue? Business during summer in general?

Summer business activity is something you really need to start thinking about in September, and now that it’s October, what better time to get started?

There seems to be a lot of resignation about summer. Business owners appear to experience a combination of low expectations, a lack of planning, and patchy motivation all round.

Why is it that our energy is so depleted by the end of the year that we are so desperate for a break?

What will it take for business owners to pace through the year to avoid a massive crash by the end?

It’s time to shift your expectations on what a successful summer cash flow means. It can be such a productive time for team performance, profitability, and can truly have a sizeable impact on the whole financial year.

Have a listen to the newest PPMP Podcast Episode to hear all my ideas and tips for optimising your summer cash flow.

Now it’s time for the EXCITING NEWS!

We are running a FREE webinar on the 22nd of October at 7:00 PM all about how to Summer Proof Your Business Cash Flow. Learn more and secure your spot by clicking here.

I want to help you all get sorted and well-positioned for this upcoming summer season.

If you join our webinar live, you’ll not only be able to ask me questions and interact with the rest of the crowd, but you’ll also receive a special bonus that you can’t get on the post-recording!

Here are some topics we’ll cover that you’ll need for summer cash flow success:

Dancing through the numbers that your business needs
Getting creative with summersational services, programs and packages that offer exactly what your current and future clients want
Enticing and effective outcomes-based marketing and messaging
How you can get clients committed and pre-booking to help you with cash flow forecasting
Plus much more

It’s going to be pacey, it’s going to be practical, and perhaps you’ll join us with a glass of wine in hand.

Thursday, October 22nd 7:00 PM (Melb time). Can’t wait to see you all there!

See omnystudio.com/listener for privacy information.

Business Resilience Through Stoic Principles

Sun, 11 Oct 2020 21:00:00 +1000

This episode is very much an exploration of my ramblings on Stoicism and its Four Main Virtues, the notion of the locus of control, and how it all applies to you as a business owner.

Stoicism provides a sense of rationality through being able to take an objective view of problems.

Another fabulous talking point is that of visualisation - negative visualisation, to be exact.

The saying “face your fears” often feels like it’s lost a bit of its meaning, which is why the work of Tim Ferris is so promising. In this episode, I also discuss the world of Fear Setting, and how it can provide just as much (if not more) insight into the inner-workings of your business than Goal Setting does.

So, have a think about where you are building resilience in your business right now.

Are there elements of wisdom, self-discipline, justice, and courage showing up in the way you do life and business?

Are you bringing calm objectivity to complex situations?

If you’re interested in this kind of work, jump into my calendar and let me know.

We won't get too philosophical - we’ll always bring things back to application to business.

But there truly is excellent learning sitting outside our allied health world and in the minds of some of those incredible ancient thinkers.

See omnystudio.com/listener for privacy information.

Creating more time and flexibility in life and business

Sun, 04 Oct 2020 21:00:00 +1000

If we choose to see the good, we will always see silver linings despite the circumstances. This is what Stephanie Schlencker has proven to us in running her business Spread the Word Services and current side hustle. You see, COVID did not stop this go getter from pursuing her goals. Aside from running her clinic, she extended her services to her home office, and has also started a side hustle delivering PODD services to other speech pathologists like her. The impact that her business and new home office has made in her professional and personal life has been so positive and she generously shares this with us in today’s PPMP podcast episode.

Episode highlights:

Stephanie tells us more about what she’s been busy with in 2020.
Current people in her awesome team.
Having time and choice flexibility despite and because of the business.
Silver linings of COVID-19.
The impact her new home office has made for her personal and professional life.
Delivering PODD services to other speech pathologists.
How she entered the world of PODD services.
Developing her new website.
Things she has learned about her business in writing her new website.
Stephanie’s plans for the next 12 months.

Useful Links:

Stephanie Schlencker LinkedIn

Chris Mc Carroll. Allied Health Marketing

Nacre Links:

See omnystudio.com/listener for privacy information.

Growing Your Business, Leading Your Team and Supporting Your Clients Through COVID-19

Sun, 27 Sep 2020 21:00:00 +1000

Support for your clients should continue and strengthen especially during tough times.

But how do you lead your team in situations such as a pandemic to give their 100% to support your clients?

In this episode of the PPMP Podcast, I’ve invited Carly Treloar, Occupational Therapist and owner of Living Without Boundaries, to talk about how she is managing her team and business through the COVID-19 pandemic.

There’s so much to learn from her experience in growing her business, leading her team and embracing business ownership. I invite you to listen in on our conversation and learn more about dealing with running a clinic in these trying times.

Episode highlights:

Carly talks about the status of her business a few years ago.
Working through her first transition in business.
Juggling through business, family and everything that was happening in her life.
The impact of Clinico on her business.
Clinico features she loves using.
Working with her team at Living Without Boundaries.
Delegating work to one of her team members in the business.
The things her team does really well.
Describing the culture of their organisation.
Her experience of ramping up her leadership skills in the last 12 months.
Next leadership skill she wants to master.
Leading her team through COVID-19.
Client support through the pandemic.
How she sees her business growing in the next 12 months.
Carly shares how she’s embracing business ownership.

Useful Links:

Living Without Boundaries Website

Nacre Links:

See omnystudio.com/listener for privacy information.

Navigating Your Business Through COVID-19

Sun, 20 Sep 2020 21:00:00 +1000

COVID-19 has made such impacts in our businesses - both negative and positive. It has been such a journey as we all acclimate to this business as new usual.

In this episode of the PPMP podcast, I’ve invited Lisa Hues, Founding Director of Occupational Therapy Helping Children in Sydney. She will be sharing her experience and how she and her team navigated through COVID-19, coming out wiser, stronger and more hopeful.

Lisa is also sharing details with us on her upcoming New PossibilOTs workshop so do watch out for details on that.

Episode highlights:

An update on Lisa’s clinic operations.
The current team and business status.
Benefits of becoming business and team facing.
How her business fared through COVID-19.
Her experience using telehealth.
Positive outcomes of the pandemic to their business.
Describing the changes in her leadership style.
Lisa talks about her great customer service team.
Delegating to her growing customer service team.
Her vision and plans for her business in the next 6 months.
Lisa tells us more about the OT Course she offers.
Pros and cons of running her course online.
Feedback she received on her online program.
Her upcoming New PossibilOTs Course on 10-11 October.
Talking about her awesome website and automated workshop experience.
Available resources on Lisa’s website.
Lisa shares her thoughts on prosperity and things to look forward to.

Useful Links:

Nacre Links:

See omnystudio.com/listener for privacy information.

Recruit like a Rockstar Web Event

Sun, 13 Sep 2020 21:00:00 +1000

Recruitment is one of the most interesting and hardest parts of running an allied health business because so many business factors depend on it. I’m sure you’ll agree with me on this. All of us have tried one too many ways of recruitment, but it still remains a tough ball game. In this episode of the PPMP podcast, I share how you can learn a different but successful way to help you get that creative cut through approach in recruiting. If you want to be more strategic and systemised in your recruitment role, you’ll want to listen to this.

Episode highlights:

What works well for recruitment
Recruitment affects so many factors in business
How it helps refocusing and reusing your time
Details on my upcoming complimentary webinar: How to Recruit Like a Rockstar
Topics we’ll be covering in the webinar.
Thinking of your business plans and goals across 2021.

Nacre Links:

See omnystudio.com/listener for privacy information.

Marketing in the time of COVID and beyond

Sun, 06 Sep 2020 21:00:00 +1000

How are you marketing your business in the time of COVID? In episode 155 of the PPMP Podcast, I have a conversation with Chris McCarroll, the Founding Director of Allied Health Marketing. He shares his expertise in creating content and messaging that connects with your audience, especially during this time. We also tackle the different platforms we can use to publish our content, how we can make our messages engaging and sincere, the value of working with agencies, and so much more. If you are struggling or want to improve your business marketing, this episode is for you.

Episode highlights:

A backgrounder on Allied Health Marketing.
The reason why allied health professionals don’t like marketing.
Newsletter marketing during COVID.
Useful messaging that can best communicate with your clients and audience.
Posting Facebook content that people can engage with quickly.
The work that Allied Health Marketing does with allied health businesses.
Facebook versus website marketing.
The value of creating evergreen content.
Essential features that allied health businesses need on their website.
Creating videos for marketing.
Business outcomes you can have when you work with Allied Health Marketing.
The Allied Health Magazine.

Useful Links:

Allied Health Marketing Website

Allied Health Marketing Facebook

Allied Health Marketing Instagram

Allied Health Magazine

Nacre Links:

See omnystudio.com/listener for privacy information.

Strategizing Your Team Care Plan

Sun, 30 Aug 2020 21:00:00 +1000

Many business owners will agree with me when I say that one of the hardest things in business is finding the best team members. When we successfully hire people we like and love working with, we need to take care of them to keep them in our team.

So my question to you today is - do you have a care plan for your team?

Setting up a team care plan is so important and you’re going to find out what it is, why you need one and how you can start your own plan in this episode of the PPMP Podcast.

Episode highlights:

Challenges for business owners during COVID.
The idea of team togetherness.
Benefits of a team care plan.
Leading yourself before leading others through a personal development plan.
Setting up a leadership development plan.
Coming up with your team vision, values and organisation culture statements.
Strategizing your team care plan.
The importance of taking breaks from work.
Having mental health and wellness across the team.
Forward planning your social calendar.
What is a BHAG and why it is good for teams.
Having necessary conversations with your team members.
Making gifts, recognitions and rewards a part of your team care plan.

Nacre Links:

See omnystudio.com/listener for privacy information.

Leading a Solid Team and a Growing Business amidst the Pandemic

Sun, 23 Aug 2020 21:00:00 +1000

In this episode of the PPMP Podcast, I am so excited to bring on our guest Narelle Hypatidis who I’ve wanted to have on the show for so long. Narelle is the owner of Macarthur Paediatric Occupational Therapy in Sydney, Australia. She proudly describes herself as an accidental business owner. We talk about so much private practice goodness in this conversation.

We cover her business journey with her awesome team of 10, growing her practice despite the pandemic and flourishing as a CEO in her own way. Narelle generously shares her awesome experience with us and I can’t wait for you to pick up some ideas and tips along the way.

Episode highlights:

The story of how she got into the world of private practice.
Her experience in becoming an accidental business owner.
Growing to her current team.
Leadership skills that Narelle has developed in the last couple of years.
How she created a team that is connected and care about each other.
Navigating COVID in the last few months.
Learning more about the business during the pandemic.
The improvement of the business even through COVID.
Becoming more aware of the business through the audit process, developing risk assessments, and strengthening policies and procedures.
A glimpse of Narelle’s workweek.
The advantage of a great client and finance team.
The positive difference of having a remarkable senior clinician on her team.
Enjoying the business side of things.
Developing her team in all aspects of the business.
Her plans for the next few weeks.
Looking forward to the rest of 2020.
Staycation and leave plans for their whole team.
Narelle’s activities for recharging herself.

Useful Links:

Macarthur Paediatric Occupational Therapy Website

Nacre Links:

See omnystudio.com/listener for privacy information.

You and your time as a business owner

Sun, 16 Aug 2020 21:00:00 +1000

Are you constantly being asked questions by your team? Are you becoming a human encyclopedia? Most business owners see this as an everyday occurrence. Once you know it, so many minutes of your day have been taken away from the activities on your schedule that you have to complete on that day.

Every business owner aspires to have a high performing team who can think and make decisions for themselves. On this solo episode of the PPMP podcast, I will be giving you some tips and strategies on how to stop building your team’s dependency on you. If you are looking to create a strong and independent team, you won’t want to miss this.

Episode highlights:

Top reasons why your team members are asking you so many questions.
Recording questions you are asked.
Strategies to stop building dependency on you as a business owner.

Nacre Links:

See omnystudio.com/listener for privacy information.

The personal and business benefits of taking an annual leave

Sun, 09 Aug 2020 21:00:00 +1000

How are you? In my conversations with allied health business owners throughout June and July, I have seen that most of them are generally tired and fatigued. So I want to ask you today, have you already booked your annual leave?

As allied health business owners, we need to manage the fullness of our own cup in order to serve others. During these times, many of us have been working on sprint pace. But we should remember that business is a marathon, not a sprint. It is so important for us to take a break for ourselves and this is what we’re going to tackle in this solo episode of the PPMP podcast today.

Episode highlights:

The importance of booking your annual leave.
Improving systems to be able to step out of the business.
The usual work done 2-4 weeks before a business owner plans a leave.
Having a strategic flight plan approach.
Taking a staycation even at home.
Tips for working from home.
The phase of returning to work

Nacre Links:

See omnystudio.com/listener for privacy information.

Lessons of growth and commitment from a rural-based practice

Sun, 02 Aug 2020 21:00:00 +1000

Episode highlights:

The story of starting their business.
Being a solopreneur for 6 years before bringing in a team.
Growing their team as a rurally-based business.
Finding a way to recruit people to their team.
Their commitment to teaching and the program they have in place.
The team benefits from having a fresh student vibe in their building.
Growing their financial confidence.
What they’re most proud of about their team.
Things they do to promote their team values and culture.
Their unwavering commitment to serving their community.
Sharing gold nuggets amid the pandemic.
Navigating being business and life partners at the same time.
Their future plans for the next few months.
Words of wisdom from Lisa and Ross.

Useful Links:

Strong Minds Psychology Website

Nacre Links:

Private Practice Conference 2020: Accelerating Business Prosperity

See omnystudio.com/listener for privacy information.

Critical Thinking: Why owners need it to run their business

Sun, 26 Jul 2020 21:00:00 +1000

In this episode of the PPMP Podcast, I talk about critical thinking and why you need it in your business. I’ll be drawing on the incredible wisdom of Mr. Keith Cunningham and his book The Road Less Stupid.

Critical thinking is a very strong and important concept that I’ve brought into my business. It is also one that I highly suggest to many business owners I work with. We’ll be talking about why you need it, how to develop it and make it a habit. I invite you to listen in and learn more to help develop and grow your business.

Episode highlights:

Typical challenges that owners experience in their businesses.
The power of “Stop starting and start finishing.”
Critical thinking as taught in university versus what you need in business.
What it takes to run a business and lead a team.
The importance of having the ability to ask great questions.
Exploring the flow of the consequences in your business thinking.
What should your critical thinking time look like?
My challenge for you: bring critical thinking into your week.

Nacre Links:

Private Practice Conference 2020: Accelerating Business Prosperity

See omnystudio.com/listener for privacy information.

Building a thriving family-centered practice

Sun, 19 Jul 2020 21:00:00 +1000

In this episode of the PPMP Podcast, I’ve invited the founding directors of Red Frog for Families - Rochelle and David Appleby. It was such an interesting conversation where we talked about their family-centered business.

It’s so refreshing to see practices like theirs, giving importance to teams, relationships and culture. It’s really an important factor to how their business and team thrives. Join us as we reminisce on their early days, revisit their growth and talk about their future plans for their practice clinic.

Episode highlights:

An overview on the Red Frog for Families clinic.
Their current team at the practice.
Maintaining the vibrant culture in their team through retreats and other activities.
How the business started and grew while holding on to their core values.
The early days of the Red Frog business and team.
Building systems into their business.
Talking about their practice management system - Swamp.
Their learnings on business knowledge through the years.
The Appleby’s share about their Frog-free days.
Future plans for Red Frog for Families.
Sharing gold nuggets for businesses in the early years of business.
Things they’re doing brilliantly at the moment.

Useful Links:

Red Frog for Families Website

Nacre Links:

Private Practice Conference 2020: Accelerating Business Prosperity

See omnystudio.com/listener for privacy information.

Using Practice Management Softwares in the time of COVID-19

Sun, 12 Jul 2020 21:00:00 +1000

In this episode of the PPMP Podcast, I thought I’d share with you my thoughts on using practice management softwares especially at a time when you practically have to let your teamwork from home overnight. If it weren’t for these softwares, practices would probably have a hard time managing their businesses remotely.

Customer service and allied health business are so much easier when you have a cloud-based practice management software managing so many aspects of your client data and keeping it safe, sound and compliant with rules and regulations. It has made running practices possible wherever you are in the world.

Episode highlights:

The great changes and improvements we have seen from practice management software providers during the COVID-19 pandemic in order to help practices and their teams.
Shoutout to practice management software companies.
Details of the Private Practice Conference on Friday, July 24.
Topics that the following will be presenting on at the conference: Damien Adler from Power Diary, Darren Rieck Nookal, and Yianni Serpanos of Coreplus
Optimizing your practice management software.
Automating functions in your practice.

Nacre Links:

Private Practice Conference 2020: Accelerating Business Prosperity

See omnystudio.com/listener for privacy information.

Learning From A Practice Owner’s Transition to Leading a Team

Sun, 05 Jul 2020 21:00:00 +1000

Episode highlights:

Navigating through uncertain times and the new normal.
The current team at Kids and Community.
Running a person and family-centered occupation-based business.
Providing accessible information to clients by not using medical terminologies in their practice.
Communicating with purpose in a tech savvy way.
Charmaine’s backstory on starting her private practice.
Pivotal and terrifying moments in hiring team members.
Transitioning to team-facing work.
Enjoying her time as a business owner despite the struggles.
Her experience in running her business during the pandemic.
Best things they did and those they don’t ever want to repeat.
Their plans for the next 12 months.
Performing her roles in the business going forward.
Charmaine’s 2 top tips for allied health business owners.

Nacre Links:

See omnystudio.com/listener for privacy information.

Reclaiming Your Business in 2020

Mon, 29 Jun 2020 21:00:00 +1000

As a business owner navigating through this pandemic, we know you have many, many questions going through your head. And as everyone, including allied health business owners, are going out of hibernation, there are a lot of things to be done to get ready for the next phase of business. It is a time when business owners like you are asking what you need to do about their business, your team, moving forward, and getting back into the groove.

The biggest question though is, how can you, as a business owner, reclaim 2020? We would like to help you navigate through this by giving you the lessons, tips, and guidance you need to accelerate your business prosperity in 2020 through the Private Practice Conference happening in July. We can’t wait to meet you there to share and exchange ideas with brilliant minds in the industry.

Episode highlights:

Private Practice Conference on Accelerating Business Prosperity is coming to you on July 2020
The line up of awesome speakers joining us at the conference
Range of topics that will be discussed by the speakers
Participants’ access to the conference.
What’s happening on the Conference’s Live Day on July 24th hosted by Cathy Love.
One great tip from Cathy on dealing with the current situation.
How’s your 2020 vision going and how you're going to accelerate your business prosperity in this environment?

Nacre Links:

See omnystudio.com/listener for privacy information.

Republish: Emily Hayles Interview - Scale Your Business Faster While Reclaiming Your Precious Time For What Matters Most

Sun, 21 Jun 2020 21:00:00 +1000

In this episode of the Private Practice Made Perfect Podcast, be inspired about running and scaling your private practice while having enough time for family and the things that matter the most.

Be inspired by Emily Hayles’ story, a Physio who founded Move and Play Pediatric Therapy in Australia in 2015. Learn how she grew her private practice and her team while managing to have a 3-day work week as a business owner.

Move and Play Pediatric Therapy is the leading children’s therapy service in the Mackay region. They specialise in providing high-quality physiotherapy and occupational therapy services for children of all ages including babies and infants, toddlers, children, adolescents and young adults.

Episode highlights:

Emily’s story of how she started her private practice.
Her initial thoughts on starting her own private practice and being self-employed.
The situation of her business in the first year.
Bringing in another physio to be her teammate in the business.
The setup of her team 4 years into the business.
How she started her team-facing strategy in the business.
Building her remote team and hiring a virtual assistant.
Tips to create a bond between team members and making them feel part of the team.
A glimpse into her 3-day work week schedule.
Emily tells us more about her upcoming book.
The program that inspired her to have 3-day work weeks to have more time for people and things that matter the most.
Valuable lessons that she has gotten from running her private practice.
A description of her high-performing team.
The idea of building a leadership team in her business.
The amazing thing about working with her and working in her business.
Future plans for Move and Play Pediatric Therapy.
Thoughts on the NDIS.
Her inspiration for writing her book.
Her plans for the business if she won $50,000.
Cathy answers Emily’s question about how to figure out how big you want to go in terms of your practice.

Nacre Links:

See omnystudio.com/listener for privacy information.

Republish: Damien Adler Interview - Power Diary: A reliable practice management system that works and grows with your business

Sun, 14 Jun 2020 21:00:00 +1000

You can definitely manage your private practice the best way you want to and Power Diary gives you the ability to do that while growing and developing together with your business.

In this episode, Australian Psychologist and Co-Founder of Power Diary, Damien Adler, gives us a rundown of the Power Diary’s best features that can help solve our practice management problems. We also discuss common problems and how the system can help handle your practice management needs; as well as using reports to its full potential.

Power Diary it is a system trusted by over 26,700 users across 18 countries worldwide. It simplifies administrative tasks and allows you to focus on what you’re most passionate about, which is providing great service to your clients.

Episode highlights:

Damien’s story on transitioning from psychologist to co-founder of Power Diary.
Power Diary’s current look.
6 stand-out features you can expect from Power Diary.
Reasons why business owners should reward themselves financially.
Fully optimising your business practice management software.
Impressive SMS features of Power Diary.
Using Power Diary reports efficiently and effectively.
Common causes of the under utilisation of practice management software reports.
Exciting and interesting upcoming developments of Power Diary.

Nacre Links:

See omnystudio.com/listener for privacy information.

Running Your Business Through Learnings and Flearnings during the COVID-19 Pandemic

Sun, 07 Jun 2020 21:00:00 +1000

A few weeks into the COVID-19 pandemic and we’ve seen remarkable changes in allied health businesses, its owners and teams. In this episode, we’ll be tackling the concept of living in our new normal.

I know that there are some allied health business owners who prepared pandemic plans, but a vast majority have not. I will share the top things you need to rethink and re-evaluate to make this crisis favourable to you and your allied health business. Social and global systems will be very different moving forward and a new business landscape will emerge. I wish for allied health businesses to not just survive, but thrive through this difficult time.

Episode highlights:

The benefits of starting a journal through this pandemic.
Challenging the concept of “back to normal.”
The economic changes we’ll be facing after the crisis.
Recalibrating your business strategy.
Running a full review on your business.
Top things you need to think about when running a check on your business.

Useful Links:

Nacre Links:

See omnystudio.com/listener for privacy information.

Accelerate Your Business Prosperity in 2020

Sun, 31 May 2020 21:00:00 +1000

2020 has definitely not been a year that we expected! And when we think about the survival of allied health business owners, teams, clients - our team at NACRE Consulting can’t salute you enough for all the work that you’ve achieved! We want to be able to continue supporting your growth through this time and that’s why we’re announcing something for you in this podcast!

Episode highlights:

Telehealth in your business plans.
A look at hybrid services.
Debriefing yourself on what happened in 2020.
Having a logbook to keep track of things.
Training through the business continuity club.
AHBs in the phase of recovery.
Our big announcement!

Useful Links

Private Practice Online Conference Accelerating Business Prosperity

Nacre Links:

See omnystudio.com/listener for privacy information.

Jack O’Brien Interview – Aiming for Allied Health Business Growth Amidst The COVID-19 Global Pandemic

Sun, 24 May 2020 21:00:00 +1000

In episode 140 of the PPMP podcast, Jack O’Brien and I have a conversation on the allied health industry amidst the COVID-19 global pandemic. Jack is the CEO of Clinic Mastery and host of the Grow Your Clinic podcast.

Jack and I talk about the experiences of allied health businesses, the role that Telehealth plays, and the things we need to consider and expect amidst the crisis and moving forward. We have to accept the fact that this is now our new normal; and so we need to find ways to move through it beautifully and successfully.

Episode highlights:

The advantage of a maturing allied health industry.
Ideal clients of Clinic Mastery and NACRE.
Challenges of allied health professionals when coming off the tools and going into the entrepreneurial mindset.
Experiences of allied health businesses during this global pandemic.
Stand-out success factors for businesses during COVID-19.
Effective changes business owners have implemented over the last weeks.
The status of Telehealth today.
What to expect in the next few months, especially in Telehealth.
Jack’s experience in reorienting his own clinic.
The things that will remain and change after COVID-19.
Practical things clinic owners can do

Useful Links

Grow Your Clinic Podcast

Clinic Mastery Website

Clinic Mastery Facebook

Clinic Mastery Instagram

Clinic Mastery LinkedIn

Clinic Mastery YouTube

Patrick Lencioni - The Motive: Why So Many Leaders Abdicate Their Most Important Responsibilities

Nacre Links:

See omnystudio.com/listener for privacy information.

Emily Lively Interview – Creating a Passion-led Business to Sustain and Maintain Your Growth

Sun, 17 May 2020 21:00:00 +1000

Running a successful business isn’t a walk in the park and doesn’t happen overnight. For Emily Lively, Founding Director of Lively Eaters, it has taken her over 10 years for her to get to where she is today.

In episode 139 of the PPMP Podcast, Emily tells us the story of her business journey. We talk about her experience with the NDIS, changing their business model, leading her team, working on her side-hustle, and so much more.

Emily is a model of how passion and perseverance go together so well. There’s a lot to learn from her and I’m so delighted to be sharing this conversation with you today.

Episode highlights:

The highlights of the last 10 years of her business journey.
Biggest change points in her business.
Handling employees and contractors in her company.
The story behind changing their business model.
Being the director of her own business.
Brilliant things her team does.
Things she has done to create her team from a leadership point of view
Working on her side hustle.
Emily talks about their product.
Sharing her business thinking and approach to what she does.
A peek into the Whole and Lively Eaters strategy board for the next 2 years.
Their involvement with the NDIS.
Biggest changes she has seen in the last 6.5 years.
The NDIS and how it supports their clients.
Changes that she hopes to see the NDIS lines up for therapeutic support.
The things she is most proud of doing in her business.
Words of wisdom from Emily for allied health business owners

Useful Links

Lively Eaters Website

Whole Enteral Nourishment Website

Whole Enteral Nourishment Facebook

Dare to Lead - Brene Brown

The First 2 hours - Donna McGeorge

Donna McGeorge on the PPMP Podcast: Approaching Work & Life 2 Hours at a Time

Nacre Links:

See omnystudio.com/listener for privacy information.

Brad Dent Interview – Working with Allied Health Assistants and the NDIS

Sun, 10 May 2020 21:00:00 +1000

Allied health assistants are becoming more popular now in the world of allied health. But what do they really do and what is the future for offering this option in your business? And does this work hand in hand with the NDIS?

In episode 138 of the PPMP podcast, Brad Dent, Director of WHR Allied Health chats with us about running his business in 2 locations, hiring allied health assistants, and so much more. He also tells us about the tools they use in their practice. They have worked with the NDIS since 2013, and despite the changes that it is going through, they continue to adapt and evolve alongside the scheme to get the best results for their clients.

Episode highlights:

An overview of WHR Allied Health’s business and team.
Getting the business side of things sorted.
His expectations on starting and developing a business.
Building his team.
The importance of getting great HR advice.
Making allied health assistants work for the business, team and the customer.
Working with clients to understand the value of having an assistant versus an OT.
The future of allied health assistants in the next year or two.
What Brad loves about working on his business.
Managing a business and team with 2 locations.
The software they use in managing their clients.
Their customer service team.
Admin tasks that therapists are doing.
NDIS in the next two years.
Frustration in teams related to the changes in NDIS.
Plans and priorities of the business for the next two years.
Keeping his team happy.
Recruitment strategy for Allied Health Assistants
Tips for business owners.
Using the Employee Assistant Program

Useful Links

Nacre Links:

See omnystudio.com/listener for privacy information.

Harvee Pene Interview – Making Smart Financial Decisions in Your Business

Sun, 03 May 2020 21:00:00 +1000

Running a profitable business and using it for a good cause while living the life you want is the ultimate goal that Inspire wants for the businesses and entrepreneurs they support. Today, having a business isn’t just all about profits. Most, if not all, business owners now have a passion to make an impact not just on their founders, but on their team, their clients and, ultimately, the world.

In episode 137 of the PPMP podcast, Harvee Pene, author, TEDx Speaker, and founder of Inspire - Life Changing Accountants, joins us to talk about this very topic. He also talks about making smarter financial decisions in his book, Cashed Up, which he co-authored with his business partner Ben Walker.

Episode highlights:

An overview on Inspire.
The way they do accounting at Inspire.
How they work with clients.
Goals they help their clients with.
The importance of building a team of advisors.
Harvee talks about their book Cashed Up.
Investing in the future of clients to make a global impact.
The beauty of using B1G1 in your business.
The Inspire team and what they do.
Things allied business owners should be thinking about.

Useful Links

Nacre Links:

See omnystudio.com/listener for privacy information.

Sarah Munn Interview – Successfully Growing and Running a Unique Private Practice

Sun, 26 Apr 2020 21:00:00 +1000

In this episode of the PPMP Podcast, I am chatting with Sarah Munn of Barefoot Therapists on growing and building her team and a unique private practice based on a farm. We talk about their team, business model and navigating the NDIS in the perspective of the parent and business owner.

Barefoot Therapists provides group and individual specialist services for children from a skilled team of occupational therapists, speech pathologists, provisional psychologists, and dietitians. They offer an Equine Facilitated Therapy Program by therapists who are experienced with horses. They also offer clinic appointments (now tele-health appointments) at the Barefoot Child & Family Therapy Centre.

Episode highlights:

An overview on Barefoot Therapists
Transitioning from solopreneur to private practice owner as inspired by her son’s unique needs.
The Barefoot Therapists Team.
Their business model, insurance, and the legal workplace health and safety behind their nature-based facility.
Building the business and services.
A typical week in Sarah’s life and how she gets things done through her week.
Navigating the NDIS as a parent and as a business owner.
Future plans for Barefoot Therapists.
Trusting intuition in business.

Useful Links

Nacre Links:

See omnystudio.com/listener for privacy information.

Wendy Smiles Interview – Online Communication and Work Delegation in Teams

Sun, 12 Apr 2020 21:00:00 +1000

How do you communicate effectively with your team members online? In episode 134 of the PPMP Podcast, Wendy Smiles, a Change Management Consultant from Bene Praxis chats with us about online team communication and work delegation.

Wendy gives us practical tips we can apply in our business to lead our team better, communicate with them clearly, and assign tasks to them effectively. She also gives us some helpful tools we can use for communication.

Episode highlights:

An overview of what she has been doing in the last few years.
Principles of Change Management useful for allied health business owners.
Leading yourself first.
Virtual communication in terms of team care.
Using Trello and Asana for work delegation.
The importance of clarity and communication.
Making decisions and minimizing errors.
Parting words from Wendy

Useful Links

Nacre Links:

See omnystudio.com/listener for privacy information.

Spark Speech Pathology Interview – Working Together to Build and Lead a Team

Sun, 05 Apr 2020 23:00:00 +1000

What does it take for 2 leaders to work together, become a superstar employer, and build a strong team in the business of allied health? In this episode of the PPMP Podcast, I’ve invited Bev Sher and Liz Zhornitsky of Spark Speech Pathology to share their experiences and ideas in leading a private practice.

Spark Speech Pathology offers personalized programs to clients that keep them engaged and motivated. They believe that it’s all about enlightening others and igniting connections. They ignite connections between therapists and clients, clients and their peers, in their client’s brains and with parents to assist them and enable them to move forward towards their goals.

Episode highlights:

An update on Spark activities.
A description of their team.
The therapists in their practice.
Recruiting and building their team.
What makes them a superstar employer.
The story of how their business partnership started.
Operating as co-directors and leaders in the business.
Their discoveries on co-working.
Problems they are currently encountering.
Leveraging each other’s areas of strength as business owners.
Leading their team.
Their status and thoughts on the NDIS
Their plans and dreams for their business this year.
What work-life balance looks like for Bev
Sharing what they do to other business owners

Useful Links

Spark Speech Pathology Website

Nacre Links:

See omnystudio.com/listener for privacy information.

Shifting from Part-time Business Owner to CEO

Sun, 29 Mar 2020 23:00:00 +1000

Have you ever thought about your real position in your business? Are you a clinician and part-time business owner or you a CEO with a business that is serving you and giving you the time, money and joy that you seek?

In this episode of the PPMP Podcast, I discuss the importance of having a CEO position description and owning it because this is what will give you clarity on what you should and shouldn’t be doing. This is your first step to having a business that serves you and operates independently of you.

Episode highlights:

Looking at your “time pie."
Look at yourself from the perspective of your team
Shift towards CEO Thinking.
Selling your business.
The importance of having a position description for yourself.

Useful Links

Business advantage membership

Nacre Links:

See omnystudio.com/listener for privacy information.

The Importance of Psychological Safety in the Workplace

Sun, 22 Mar 2020 23:00:00 +1000

Episode highlights:

Michelle tells us about the Delta Centre.
The practitioners that work at the Delta Centre.
An explanation on Employee Assistance Services / Programs.
Things that surprise her about being in business.
How marketing, finances and nitty-gritty stuff resonated with her.
The reason why she set up her own personal brand.
Michelle’s typical work week.
Challenges across resilience, emerging leadership, and psychological safety.
How Michelle measures the level of safety and how she works with business owners to promote it.
A business’s organizational culture being defined inside out.
Future plans of Michelle.
A vital trait needed for allied health business owners.

Useful Links

Michelle Bihary Website

Michelle Bihary LinkedIn

Nacre Links:

See omnystudio.com/listener for privacy information.

A Retreat Towards Business Brilliance

Sun, 15 Mar 2020 23:00:00 +1000

Very exciting news coming to you on our podcast today! We are doing something different this 2020. As you all know, we are known for our virtual conferences which we have done over the past years. But this year, we are doing a retreat. Yes, you heard that right! A 2-day Private Practice Retreat on June 12 and 13 in the beautiful Kingscliff NSW at Mantra on Salt Beach.

The private practice business retreat is all ready to launch and early bird tickets are now available as we speak. This is a very small intimate workshop work-together retreat environment that will help you get shifting towards business brilliance.

Episode highlights:

The reason why we are doing a retreat.
The retreat location.
Benefits of stepping out from a business to a resort environment.
Who this retreat is made for.
My co-facilitator on the 2-day private practice business retreat
Core topics we are discussing.

Useful Links

Book your tickets now!

Nacre Links:

See omnystudio.com/listener for privacy information.

Growing Your Business Starts with Hiring a Great Team

Sun, 08 Mar 2020 23:00:00 +1000

Growing your business, building a great team and leading it are common challenges that allied health business owners go through. It certainly isn’t a bed of roses to run a business but it is definitely rewarding especially when you love what you do.

Jackie Sikic, Occupational Therapist and Director of Kid Link joins us today in this episode to talk about her experience and journey in growing her team and business. It wasn’t an easy ride for Jackie but with dedication and love for what she does, she has achieved what she really wants in her private practice.

Episode highlights:

A description of her business today and 5-6 years ago.
What drove her into the world of private practice.
Her experience in starting and growing her business.
Her move from being mobile to having her own rooms.
Growing her team.
Highlights of leading a team.
How the culture of their team developed.
Darker nights and steeper learning curves in her business.
Her current challenges in private practice.
One thing she would change if she were the CEO of the NDIS.
The look of her clinical - management activities week by week.
Understanding the accounting in her business.
Her plans for the next 12 months.
Jackie asks Cathy what drives her to help business owners.
Jackie’s tips for other allied health business owners.

Useful Links

Nacre Links:

See omnystudio.com/listener for privacy information.

Creating Work-Life Balance as an Allied Health Business Owner

Sun, 01 Mar 2020 23:00:00 +1000

Overworking isn’t new to allied health business owners who take on so many roles all at the same time while trying to manage everything in between. But it doesn’t have to be this way forever. I’m here to tell you that you can change this and you can do something about it today.

I have been that kind of business owner once in my life - overworked and underpaid. But with the right mindset, tools and people to support you, you can reclaim your time, happiness and life. If you are up for the challenge of having your time and energy back to spend it with family, relationships, experiences and many more, then this is one episode you shouldn’t miss.

Episode highlights:

The issue of allied health business owners being overworked and underpaid.
Typical tasks and roles an allied health business owner takes on.
Planning to gradually reduce your working hours.
Using the concept of “The One Thing” by Gary Keller in “work-life balance”.
Going through a mind shift.
Delegating tasks to other team members.
Building up your systems.
The challenge to allied health business owners.

Useful Links

The One Thing by Gary Keller

Private Practice Coaching with Cathy Love

Nacre Links:

See omnystudio.com/listener for privacy information.

Walk Digital Interview – Effective Digital Marketing for your Allied Health Business

Sun, 23 Feb 2020 23:00:00 +1000

In today’s digital world, businesses need to consider marketing in the online space to capture more clients anytime, anywhere. The possibilities are endless in the world of digital marketing and reaching your target market is now better than ever with all the resources available at the tip of your fingers and with a few clicks on your computer.

Chris Walker and Georgia Hull of Walk Digital join us today to talk about digital marketing for allied health business owners and the importance of telling your stories to better capture your ideal clients in the process. If you are on this path of digital marketing or are considering doing it, this episode will teach you pearls of wisdom to get started or improve your strategy.

Episode highlights:

Chris and Georgia’s roles in Walk Digital
Expounding on Digital Marketing Strategies.
Guiding clients to find their ideal clients.
Getting your messaging right.
The importance of having a story in your digital strategy.
Looking at the channels you want to work on.
Retargeting people who have interacted with you.
Getting the texts, photos and videos right in your messaging mix.
Tracking and measuring your metrics.
Staying current with the trends in campaigns and advertising.
Digital marketing in the next 3 years
Tips on digital marketing for allied health professionals.

Useful Links

Walk Digital Website

Walk Digital Facebook

Walk Digital LinkedIn

Nacre Links:

See omnystudio.com/listener for privacy information.

Providing Professional Development to your Allied Health Business Team the Budget-Friendly Way

Sun, 16 Feb 2020 23:00:00 +1000

For four years now, we’ve had the privilege of running an online professional development course called Team Talk. We’ve designed Team Talk to give allied health business professionals and their teams a relevant and team-focused development without the major costs of travel or accommodation.

We’ll be sharing more about Team Talk in this episode and I encourage you to listen in as we give you a sneak peek on what you can expect if you are looking for professional development, not just for you, but also for your team.

Episode highlights:

What is Team Talk?
Benefits of Team Talk.
Challenges that have motivated them to come up with Team Talk
What you get when you sign up for Team Talk.
Past topics we’ve discussed on Team Talk.
A sneak peek on the 2020 program topic

Useful Links

Team Talk Facebook Page

Nacre Links:

See omnystudio.com/listener for privacy information.

Sally Mohitian Interview – Building A Business That Runs With Minimal Supervision

Sun, 09 Feb 2020 23:00:00 +1000

Episode highlights:

The beginning of Fun Lab.
The story behind their company name.
Why Sally started a private practice.
Her solid vision on her business before it started.
Driving force behind her commitment to manage herself off the tools and to be team facing very much sooner rather than later.
Her transition from clinician to business owner.
Her success behind recruitment.
Their process of recruitment.
Their team culture.
Outcomes of a long fully invested onboarding program.
The impact of a new team member going into a 100-day experience to team members.
Understanding the onboarding process thoroughly.
Lessons Sally has learned from being a leader.
Their steepest learnings in the financial side of the business.
Developing and documenting systems from the start.
The importance of easy to access, effective, consistent and clear policies and procedures.
Thoughts on the NDIS from a business owner’s perspective.
Things she anticipates to learn in the certification process of the NDIS.
“Baby-proofing” the business.
Their business plans for the next 12 months.
Pearls of wisdom for other allied health business owners.

Useful Links

Fun Lab Website

Fun Lab Facebook

Fun Lab Instagram

Sally Mohitian LinkedIn

Nacre Links:

See omnystudio.com/listener for privacy information.

Amanda Abel Interview – Lessons on Running, Managing and Expanding your Private Practice

Sun, 02 Feb 2020 23:00:00 +1000

Episode highlights:

Updates on Amanda’s business in the last 2 years.
Big lessons that she has learned.
Recruiting and working with her team.
The reason why she built a 2nd centre.
The difference between building her 1st and 2nd centre.
The surprises she has gone through in her business.
A look at Amanda’s typical week.
Leading 2 teams across 2 sites
Secrets for the retention of people.
Running in-house training.
The changes her leadership has gone through over the years.
The best thing she did for her business.
Practice management software they use and integrating it with their new website.
Their social media strategy.
Plans for their business in the coming years.
Changes that business owners are experiencing.
Words of wisdom from Amanda.

Useful Links

Northern Centre For Child Development Website

Northern Centre For Child Development Facebook Page

Northern Centre For Child Development LinkedIn

Nacre Links:

See omnystudio.com/listener for privacy information.

Louise Delaney Interview – Monitoring Your Cash Flow For Better Financial Planning

Sun, 26 Jan 2020 23:00:00 +1000

Knowing, monitoring and having control over our cash flow can give so many benefits to our business. And it isn’t as hard as you think it is to start adapting this in your business today.

In this episode of the PPMP Podcast, our guest Louise Delaney, Director of CashFlowsForYou is going to share with us what great cash flow can do for our business. It’s a super easy way to plan ahead for your business and avoid surprises when it comes to financial matters. It’s a very interesting topic that you, as a business owner, should definitely look into.

Episode highlights:

How Louise started CashFlowsForYou
The definition of cash flows.
Financial intelligence that cash flows bring you.
Cash flows helping business owners in times of slow business transactions.
Steps you need to take to adapt cash flow in your busIness.
Starting with cash flow through CashFlowsForYou.
Using Voxxer to communicate with clients.
Reports and suggestions given to business owners by CashFlowsForYou.

Useful Links

CashFlowsForYou Website

louise@cashflowsforyou.com.au

Nacre Links:

See omnystudio.com/listener for privacy information.

Ingrid Moyle Interview – Securing Your Online Home

Sun, 19 Jan 2020 23:00:00 +1000

Episode highlights:

Ingrid’s work in the website world.
Examples of things that hackers do on websites.
The problem of websites not being updated.
Ten website unmentionables
GDPR and how is it relevant to securing websites.
The services they offer to allied health business owners to secure their websites.

Useful Links

Updating Your Wordpress Site

NDIS Support Worker Agency Manual

Heart Harmony Communications Website

Heart Harmony Communications Facebook

Heart Harmony Communications Twitter

Heart Harmony Communications LinkedIn

Heart Harmony Communications YouTube

Nacre Links:

See omnystudio.com/listener for privacy information.

Darren Finkelstein Interview – Bringing Accountability Into Your Life and Business

Sun, 12 Jan 2020 23:00:00 +1000

As business owners, we need to do so many things, be there for so many people that we get overwhelmed and forget to prioritise what really matters. This is where an accountability coach can help us out… but what is an accountability coach and why do you need one?

In this episode of the PPMP podcast, Darren Finkelstein, my personal accountability coach and the principal consultant at Tick Those Boxes, will help us understand what accountability is and its benefits, what an accountability coach is, the top 7 reasons why we don't get things done, and so much more. If you are an overwhelmed business owner needing help in prioritisation, this episode is for you.

Episode highlights:

What is an accountability coach.
First things accountability coaches help with business owners with.
Mapping prioritisation in business.
Darren’s process of making to do lists with sticky notes.
Focusing and setting up on what we plan to achieve.
How Darren gets himself through the day and makes himself successful.
Investing in developing the habit of working the list.
Top 7 reasons why people don’t get things done.
How Darren works with people.

Useful Links

Tick Those Boxes Website

Super To-Do List

Top 7 Reasons Why People Don’t Get Things Done

Nacre Links:

See omnystudio.com/listener for privacy information.

Hootan Mohseni Interview – Engaging with your Clients in an Efficient and Tech Savvy Way

Sun, 05 Jan 2020 23:00:00 +1000

Episode highlights:

A background on Cliniq Apps.
The benefits of automating tasks in a business.
Fears and feedback around automation.
Starting with Cliniq Apps.
The great things about the customer satisfaction survey in their system.
Gauging your team’s performance through Cliniq Apps.
How Cliniq Apps automates and fills people’s calendars.
Hootan tells us more about the customisable app for clients that can be built within Cliniq App.
The future of using personalised apps in health businesses.
The power of Cliniq Apps and what it can do.
Current features of Cliniq Apps and planned releases.

Useful Links

Nacre Links:

See omnystudio.com/listener for privacy information.

Natasha Hawker Interview – Hiring, Managing and Retaining Employees in your Allied Health Business

Sun, 29 Dec 2019 23:00:00 +1000

Human Resources is one of the hardest things to manage when it comes to business. Employee Matters is a company that helps small to medium businesses hire and manage better. They offer services on HR that is fully flexible depending on the needs of your business and help you maximise profitability and productivity through your employees.

Natasha Hawker, Founder and Managing Director of Employee Matters, joins us in this episode of the Practice Made Perfect Podcast, to talk about all things HR. From recruitment, management, mental health in the workplace, and so much more. It was a wealth of knowledge talking to her and I’m happy to be sharing this conversation with you today.

Episode highlights:

Overview of Employee Matters
Products & Services offered by Employee Matters
Mental health in the workplace.
Natasha’s understanding on the statistics on mental health and mental wellness for business owners.
Mental wellness as self-care strategies.
Mental health prevalence in the workforce.
Natasha’s thoughts on Employment Assistance Providers (EAP) services.
Recruitment as a pain point for businesses.
Great ways to make applicants feel absolutely loved and involved as the next necessary teammate.
Pro tips to think about on your Employee Value Proposition.
Recruiting work of Employee Matters.
Seeing students working as allied health assistants and transitioning to fully paid work.
The importance of managers becoming great leaders.
What it takes to run a great business.
Tips and concerns on retaining people in the allied health industry.
Natasha’s reasons for doing what she does, why she does it and how she helps businesses

Useful Links

Natasha Hawker Website

Natasha Hawker LinkedIn

From Hire to Fire and Everything in Between

Employee Matters Website

Nacre Links:

See omnystudio.com/listener for privacy information.

Everyday Independence Interview – Improving An Organisation and its Services Through a People-Centered Model

Sun, 22 Dec 2019 23:00:00 +1000

Episode highlights:

The roles of Ingrid, Mal and Leanne in Everyday Independence.
What Everyday Independence is all about.
The locations where their services are offered.
Growth of Everyday Independence in the last 12 months.
The changes needed to deliver services to participants under the NDIS.
Where they got information on progressing towards a social model of disability.
Impressions and comments of therapists who have shifted from medical type practices to more contemporary and person-centered practices.
What a person-centered organisation looks like.
The employee value proposition of Everyday Independence.
Recruitment, workforce, and development training.
The good bits they love about the NDIS.
Challenges they have with the NDIS.
The future of the NDIS and Everyday Independence.
Career pathways in their organisation.
Sharing learnings through their business journey

Useful Links

Everyday Independence Website

Nacre Links:

See omnystudio.com/listener for privacy information.

Jeremy Streten Interview – Going Through The Business Legal Life Cycle to Achieve Business Success

Sun, 15 Dec 2019 23:00:00 +1000

What does it take to build a successful business? My guest today, Jeremy Streten is a lawyer and the CEO of The Business Legal Life Cycle. He is going to talk to us all about his book the Business Legal Life Cycle: How to Successfully Navigate Your Way from Start Up to Success.

Jeremy generously shares about what his book covers, understanding intellectual property and common legal growing pains SMEs are experiencing. It was a very interesting conversation and if you are an allied health business or any SME owner, you are going to want to listen to this.

Episode highlights:

Jeremy’s goal for writing his book
His practice and the support they give to small business owners.
Coming up with the model of The Business Legal Life Cycle
The most common reasons why business owners don’t have lawyers in their team.
A run-through on the 13 Phases discussed in his book.
Suggestions for allied health business owners on what they can sell.
Understanding Intellectual Property.
The processes business owners need to go through to identify their intellectual property and get it protected.
Main legal growing pains in SMEs.

Useful Links

Website for Listeners: Business Legal Life Cycle

Business Legal Life Cycle Website

The Business Legal Life Cycle Book

Business Legal Life Cycle Twitter

Business Legal Life Cycle Facebook

Nacre Links:

See omnystudio.com/listener for privacy information.

Carlien Parahi Interview – Franchising in the World of Allied Health

Sun, 08 Dec 2019 23:00:00 +1000

I interviewed Carlien Parahi on episode 116 of the Private Practice Made Perfect Podcast where she shared how they successfully took their business, Sense Rugby, to other OTs around Australia and globally. She was a wealth of knowledge and was so generous in sharing their story. As an allied health business owner, you may find some useful tips and lessons that you can adapt into your own practice.

Episode highlights:

The story of how their business began, combining occupational therapy with rugby.
Carlienn tells us more about Sense Rugby
Their business model on working with other OTs
Kinds of business owners taking up their franchise offer.
Benefits for business and practice owners
Benefits of kids in taking their rugby classes.
A snippet on a normal week in her life as a business owner and mum.
Learning all the ins and outs of the business side of things.
Communicating with all the OT franchisees.
Her vision for Sense Rugby in the coming years.

Useful Links

Nacre Links:

See omnystudio.com/listener for privacy information.

The Positive Impact and Value of Beautifying Your Allied Health Business Home Base

Sun, 01 Dec 2019 23:00:00 +1000

I have recently had numerous conversations with allied health business owners I work with who have been growing their businesses, building their teams, signing contracts, planning, designing new rooms and building websites. And one question that is commonly asked is on the topic of rooms - the look of your office / centre / clinic, whatever you may call it.

As with any other facet of your business like accounting, marketing, etc., working with a design professional in enhancing the look, feel, and image of your allied health business is now being availed by future-focused small and fast-growing allied businesses.

Episode highlights:

Evaluating your work place and the image it portrays in the market.
Engaging designers to fit out the rooms / area.
The impact that beautifully designed spaces can bring to your customer experience and perception.
Using professional photography of the rooms for branding materials.
Guidelines that designers can bring in to the overall look of the business and its effect on the clients.
Doing a walk through and audit of your space and working out a beautification plan

Nacre Links:

See omnystudio.com/listener for privacy information.

Donna McGeorge Interview – Approaching Work & Life 2 Hours at a Time

Sun, 24 Nov 2019 23:00:00 +1000

Episode highlights:

Donna’s motivation behind writing her book, The First 2 Hours, and what it’s all about.
The reason behind the title of her book.
The core activities you need to do in the first 2 hours of your day.
Being reactive in the next 2 hours.
People’s lunch habits.
Focusing on low impact, low intensity work in the 3rd 2 hours.
The things you can do in the last 2 hours of your day.
Donna’s theory on meetings
The study behind the 25-minute meeting.
Applying the pomodoro technique in her everyday life.
Using post it notes for visual planning.
Suggestions for busy self-employed people regarding their energy time and tasks.

Useful Links

Donna McGeorge Website

Donna McGeorge Facebook Page

Donna McGeorge Twitter

Donna McGeorge YouTube

Donna McGeorge LinkedIn

Donna McGeorge Books - The First 2 Hours & 25-Minute Meeting

The 25-Minute Meeting Facebook Page

Books Mentioned:

Francesco Cirillo - The Pomodoro Technique

James Clear - Atomic Habits

Charles Duhigg - The Power of Habit

Dr Jason Fox - The Game Changer

Jim Benson - Personal Kanban

Nacre Links:

See omnystudio.com/listener for privacy information.

Powering Up Your Team Meetings

Sun, 17 Nov 2019 23:00:00 +1000

Meetings - you either love them or loathe them. But either way, these are a critical part of any business, including the allied health business. I want you to think about how you hold meetings in your business, the frequency, the length, and most especially the quality. Do your team members leave with clarity, focus and optimism after your meetings or do they leave unmotivated and bored?

It’s time for you to power pack your meetings and turn them from lonesome to awesome! I want to give you some ideas on how your allied health business meetings could be, should be and would be different from the rest.

Episode highlights:

Role of meetings in an organisation
Different types of meetings
Frequency, duration and quality of meetings
Benefits of meetings

Nacre Links:

See omnystudio.com/listener for privacy information.

Putting the Happy in HR

Sun, 10 Nov 2019 23:00:00 +1000

Chris Smith, Founding CEO of Happy HR, wants to make all your HR dreams come true. And in this episode of the PPMP podcast, I’ve invited him to do just that. It’s seriously an information-filled episode you wouldn’t want to miss.

Chris is going to walk us through how Happy HR can help businesses recruit, train, and retain their employees to build a team that will help grow your business. He also touches on how KPIs and career pathways can help in recruitment and retention; how professional development and training can be done; and how lawful terminations can be executed with the help of the Happy HR system.

Episode highlights:

A backgrounder on Happy HR.
Biggest mistakes business owners make in HR.
Setting up great HR as soon as you’re employing people.
The importance of KPIs and how to set them.
How Happy HR’s performance indicators help in performance appraisals.
The services they offer for businesses that have different types of employees and how they set it up for them from the start.
Happy HR’s framework that supports careers right through all the stages
Working on employee retention through the system.
The mistake of holding on to employees who don’t fit your goals.
Support for employee development and termination.
The Happy HR Team behind the scenes
Plans for the business.

Useful Links

Book a Demo with Happy HR

Nacre Links:

See omnystudio.com/listener for privacy information.

Amplifying Your Allied Health Leadership Skills

Sun, 03 Nov 2019 23:00:00 +1000

Over the years, I’ve met and worked with many allied health business owners who are amazing managers. What I mean by this is they are good at the operational day-to-day stuff.

However, they lose staff, gain staff and have plenty of challenges on the team leadership side of things, and so their business is compromised.

That’s where it would pay to be a leader, rather than a manager. Management and leadership require a very different skill set, so today I want to talk about amplifying your leadership skills to get the most from your team and your business.

Episode highlights:

What is the definition of leadership? Two different definitions to think about
What is your personal definition of leadership? Think about what it means to you
The difference between being a manager and being a leader
Developing your leadership confidence and capability - three main accelerators
Core confidence - the ability to listen to complaints and criticism and embrace them
Optimistic culture - what is your business culture and what does it say about your business?
Intentional communications - how do your communications look in-house and on the outside world?
Extra resources to build your business intelligence - Travis Bradbury, Simon Sinek, David Rock, Brené Brown and Jim Collins.

Useful Links

Nacre Links:

See omnystudio.com/listener for privacy information.

A Passion and Heart for Helping Families and Teachers through Therapy Programs

Sun, 27 Oct 2019 23:00:00 +1000

In this episode of the PPMP Podcast, Marga Grey, Occupational Therapist and CEO of CoordiKids joined me as we talked about her journey from starting her own private practice to writing programs and books with the hope of helping kids all over the world.

Marga also touched on the importance of time with family and how she juggles life being a working mum. She also shared what she has done to improve the business, help her clients, and give them the best care possible. She has a heart for her business and clients. Listening to this interview will leave you in awe of what she has accomplished for her private practice and for the clients she serves.

Episode highlights:

The story of where and when Marga started her private practice.
Her experience on the first 2 years of building her practice.
Managing her personal and professional life.
A peek at how she manages time through the week
Her journey and transition from South Africa to Australia
Her reason for starting her business, the thinking behind it, the things she has learnt and the next developmental steps for CoordiKids.
Being motivated by business plans and strategies.
The best thing she is most proud of about her business.
Things she would do if she magically had 50,000 dollars business wise.
Her dreams of expansion for her business.
Writing her books and finding out her writing process.
Maintaining her blog.
The changes that private practice in Australia has seen in the last few years.
Advice form Marga.

Useful Links

Nacre Links:

See omnystudio.com/listener for privacy information.

The Benefits of Online Learning and Virtual Events for you and your Business.

Sun, 20 Oct 2019 23:00:00 +1000

In this episode, we are going to talk about online learning, virtual events, webinars and so on. I believe we are at the very start of engaging at learning online and I suspect it’s going to take in many forms that we don’t know about yet. Personally, when I need to learn about anything, the platforms I engage with are all virtual and online. I love it as a media!

So, I want to share with you the top advantages of holding these virtual events in the hope that you’ll be able to apply it to your business as well.

Episode highlights:

The vFairs Platform
The many advantages of holding a virtual conference.
Using video conferencing more in your business.
The potential of offering online courses to your customers.
Anticipating more virtual clinical conferences.

Useful Links

Private Practice Virtual Conference

Nacre Links:

See omnystudio.com/listener for privacy information.

Danielle Williams Interview – Improving Therapy Experience From A Parent’s Perspective

Sun, 13 Oct 2019 23:00:00 +1000

In this episode, Danielle Williams, a special needs mum to 2 complex girls with a rare genetic condition called SYNGAP, shares her experience and thoughts on having children with Syngap, their therapies, their experience with NDIS, and so much more.

They are closely connected to individuals and families all over the globe who have the same symptoms their girls have. They have set up fundraising efforts through Syngap Research where they have partnered with the Epilepsy Foundation. They also co-founded a group called SYNGAP Global Network with people from all over the world who are advocates in their own countries.

Episode highlights:

Danielle shares the story of her 2 girls with a rare genetic condition called SYNGAP.
The symptoms and behaviours of children with SYNGAP.
Their experiences and struggles in getting the diagnosis.
Co-founding a global SYNGAP network and setting up a fundraising platform.
The family’s experience in dealing with allied health professionals.
Taking a breather from therapies.
Important things health professionals need to know from a mother’s / family’s perspective.
Their experience with the NDIS and what it has enabled them to do.
Her hopes and dreams for her 2 girls in the next 5 years.
Danielle’s message to allied health professionals as a parent of children with complex needs

Useful Links

Syngap Research Australia

Fundraising Page: http://www.supportepilepsy.com.au/event/SynGAPresearch
Facebook: https://m.facebook.com/Syngapresearch/
Twitter: @SyngapAus

Syngap Global Network Website for Australia

Australia Website: https://www.syngapglobal.net/australia
Facebook: https://www.facebook.com/SyngapGlobalNetwork/

GETA: Genetic Epilepsy Team Australia

Website: www.geneticepilepsyteam.com.au
Facebook: genetic.epilepsy.team.australia
Twitter: @geneticepliepsy

Nacre Links:

See omnystudio.com/listener for privacy information.

Learning the Ropes in Transitioning from Clinician to Business Owner

Sun, 06 Oct 2019 23:00:00 +1000

The NACRE team is uber busy as we get ready for our Private Practice Virtual Conference happening on October 25, 2019. Save the date!

The topic I’m going to talk about today relates to the conference - how, when, where, and why you shift from being a clinician to more of a business owner. From clinician to team-facing, releasing most of your clinical work, and committing more time to develop, train, teach and coach your team.

Episode highlights:

What does it mean to become team-facing?
Having a good working knowledge on employment awards, good position descriptions, measurable KPIs and performance development career pathways in place.
Understanding the roles and responsibilities across the business.
The value of having advisers through your transition.
The role of leadership skills for business owners in management and recruitment.
The members you need in your team.
A sneak peek into some of the speakers and topics to be covered in the conference:

Natasha Hawker - Awards and HR obligations as a business owner
Cathy Love - Practice managers; Position descriptions, KPIs, Recruitment, Retention, The notion of doing business easier when you have an advisory team
Jan and Michelle Terkelsen - Leadership and gaining your leadership confidence, Evolving and generating a genuine approach to leadership
Michelle Bahri - How to cultivate an optimistic culture
Megan Ingram and Cathy Love - Considerations for bringing in allied health assistants
Letitia Grzes- The difference that getting virtual assistance can make to getting things done.
Ingid Cole - Using a coach approach to generate autonomy

Nacre Links:

Website

Private Practice Virtual Conference

Twitter

Facebook

Instagram

See omnystudio.com/listener for privacy information.

Karen Finnin Interview – Exploring the World of TeleHealth

Sun, 29 Sep 2019 23:00:00 +1000

TeleHealth is giving customers and providers the opportunity to fly way beyond geographical areas.

Karen Finnin Director of Online Physio, Physiotherapist, speaker, author, mentor and a commentator on the telehealth space joins us today to share her expertise on TeleHealth. She has been part of the TeleHealth space for years and has been one of the first health professionals who delved into it.

Karen tells us how we can get started in our TeleHealth journey through her personal experiences and learned lessons.

Episode highlights:

A backgrounder on Online Physio and the services they offer.
The things she learned when she shifted from hands-on to online services.
Customer experience in Online Physio.
The differences of hands-on and online care services.
Other disciplines providing online care services.
Thoughts on getting started into TeleHealth
Technology considerations for TeleHealth starters.
The importance of automations in the business.
Pricing your services.
How patients are loving their easier access to their physio through Online Physio.
Managing messages and emails from patients.
Karen’s outlook on allied health services in the next 5 years.
Suggestions for getting comfortable with technology in business.
Seeing telehealth as another tool in your business.
Learning more about consultations and trainings from Karen.
The things Karen has learned from her business adventure.
The Online Physio business team.
Living the laptop lifestyle.
The facepalm that comes up again and again for private practice owners

Useful Links

Karen Finnin Website

Karen Finnin Facebook

Karen Finnin Twitter

Karen Finnin LinkedIn

Karen Finnin Instagram

Nacre Links:

See omnystudio.com/listener for privacy information.

Sharing the Behind the Scenes Planning of our Virtual Conference

Sun, 22 Sep 2019 21:00:00 +1000

As we have been running different kinds of events such as webinars, physical conferences, and private practice virtual conferences, we are increasingly asked on how we make it look easy and enjoyable to run such events.

We have been getting so much more systemised and strategic about the way we run events. In this episode, I’ll be walking you through the steps we take to be able to build an amazing event - whether it be small, medium or large, to make you understand a little bit of the madness behind the method.

Episode highlights:

The conceptual start of shaping up our events.
Coming up with the theme of the virtual conference: Excite your team for business success.
The topics covered in the conference.
Using the Event Design Canvas for building the conceptual framework of the conference.
Balancing the program with good presentations.
Looking for subject matter experts and the best people to deliver on the topics.
Preparing and building the landing page for the event.
Making the marketing plan.
The programs and softwares we use for the event.
Live presentations happening during the event

Nacre Links:

See omnystudio.com/listener for privacy information.

Lize Roos Interview – Jump-starting Your Practice: Lessons on Growing and Leading your Business and Team

Sun, 15 Sep 2019 23:00:00 +1000

Starting a business takes a lot of planning, business learning and leadership skills to be able to thrive and survive.

Lize Roos, Occupational Therapist and Director of Building Blocks Therapy, tells us the story of how her private practice started and what she has done to grow her business and lead her current team of 19 people. Starting her practice from her humble home, she has since moved to a better and bigger clinic space to accommodate her growing number of clients and team members.

Lize shares the lessons she has learned, the business challenges she’s gone through and her top tips for start-ups who want to open a private practice.

Episode highlights:

The early days and growth of Building Blocks Therapy.
The steps she took to fast-track her business learning.
Developing her leadership skills and the most enjoyable things she finds about leading a team.
Their organisational culture and her secret to making people move forward with you.
The challenges of running a team of 19 people.
Lize shares her typical week at work.
Getting referrals, regaining, and reconnecting patients with marketing.
What the NDIS brought about in her business.
Preparing for audit from a business point of view.
The lessons that her business adventure has taught her.
The future for Building Blocks Therapy.
A glimpse on her business planning activities.
The unique traits of her business.
Cathy’s business challenges and how she overcame them.
Lize’s suggestions for start-ups wanting to open a private practice.

Useful Links

Building Blocks Therapy Website

Building Blocks Therapy Facebook

Building Blocks Therapy Instagram

Building Blocks Therapy Pinterest

Nacre Links:

See omnystudio.com/listener for privacy information.

Launching Your Team Into Your Best Year Yet!

Sun, 08 Sep 2019 23:00:00 +1000

We are very excited to announce that we are going to be having our 3rd virtual conference on Friday 25th of October 2019. This will be a pretty fun and action-packed conference that will help you do business easier and a little more fun.

Believe it or not, most of the questions I get asked on business meetings, calls, webinars, coaching, and other conversations I’ve had are about team, recruitment, retention and leadership. This is why our theme for October’s virtual conference is “Excite Your Team for Business Success.”

What is discussed in this episode:

Live Presentations from Cathy Love
Interesting Topics to be discussed by our guest speakers

Nacre Links:

See omnystudio.com/listener for privacy information.

Madhavi Nawana Parker Interview – Achieving Success Through a Creative and Innovative Therapeutic Approach

Sun, 01 Sep 2019 23:00:00 +1000

Changes are inevitable both in life and business but most of the time it can lead to positive results for you, your business, your team and, most especially, your patients.

Madhavi Nawana Parker, Managing Director of Positive Minds Australia, shares with us her experience in changing her business thinking and making a transition from traditional one-to-one therapy to one-to-many therapy.

We all know that it isn’t easy running a practice but with the right mindset and a supportive team, she has succeeded in supporting young children in her practice through the years.

Episode highlights:

An introduction on Positive Minds Australia.
Madhavi’s business thinking in making the transition from one-to-one to one-to-many therapy.
She shares her insights in the last 12 months from a business point of view.
The things she enjoys most in the business.
The current needs of the business in darker moments.
Her thoughts on the most amazing process about writing books.
How her books weave into the work that she’s doing now.
The Positive Mindset Curriculum Book.
The state of Positive Minds Australia in 2 years

Useful Links

Positive Mind Australia Website

Positive Mind Australia Facebook

Positive Mind Australia Instagram

Nacre Links:

See omnystudio.com/listener for privacy information.

Shane and Angelina Saunders Interview – Breathing your Way to a Better Life and Business

Sun, 25 Aug 2019 23:00:00 +1000

Finding balance in life amidst stressful and hectic days at home and work is just one of the major problems people encounter today. So, how do you manage your energy through it all?

Shane and Angelina Saunders are about to blow your mind in this episode as we talk about their expertise in helping professionals cultivate their energy to increase productivity in the workplace and raise their bottom line both personally and professionally through breathing...Yes, breathing!

Achieve more and transform your mindset and health by managing your energy. Discover the power of breath and how it can make your life, work and relationships better than ever before.

Episode highlights:

Shane and Angelina introduce themselves, what they do, and how they got into it.
Lifting yourself up through breathing.
Common breathing techniques and the effects it can give you throughout the day.
The importance of practising breathing techniques and managing energy is for business owners.
Their personal experience and learnings on “leading yourself first before leading your team.”
Changes that breath and energy work have gone through over the years.
Creating a great morning routine that works for you.
The effect of routines and lights on your energy.
Learning more and getting started with Shane and Angelina’s programs and breathing stuff.
Parting words for fatigued business owners.

Useful Links

Shane Saunders LinkedIn

Nacre Links:

See omnystudio.com/listener for privacy information.

The Woman Behind the Voice of the Private Practice Made Perfect Podcast

Sun, 18 Aug 2019 23:00:00 +1000

Today, we turn the tables as Letitia and Emma interview me, Cathy Love, on this very, very special 100th episode of the Private Practice Made Perfect podcast.

In this laid back episode, you’ll get to know more about me; my love for renewal, books, travel, and having a business; my best learnings from years and years of experience both in my personal and professional life.

For those who have listened from the first episode, to those just starting to unpack the goodness of the podcast, and to all who have stuck with us until today… Thank you for being with us as we reach this wonderful milestone. We couldn’t have done it without you.

Episode highlights:

The story of how the podcast started and evolved.
Helpful advice for someone starting their own business.
Cathy’s renewal time, hobbies and the things she loves to do.
Finding time to read books that spark her interest.
The benefits of working for herself.
Something she wished she had known 10 years ago.
How she handles stressful situations in life.
Things she is curious about right now.
Her experiences of failing and learning in life.
Her reason for doing what she’s doing in the world of allied health and coaching
One luxury item she can’t live without and how she enjoys little luxuries in life.
Turning off when travelling.
Her secret to keeping good people on her team.
One thing allied health business owners can do this week to make them one step closer to their business goals.

Nacre Links:

See omnystudio.com/listener for privacy information.

Damien Adler Interview - Power Diary: A reliable practice management system that works and grows with your business

Sun, 11 Aug 2019 23:00:00 +1000

You can definitely manage your private practice the best way you want to and Power Diary gives you the ability to do that while growing and developing together with your business.

Episode highlights:

Damien’s story on transitioning from psychologist to co-founder of Power Diary.
Power Diary’s current look.
6 stand-out features you can expect from Power Diary.
Reasons why business owners should reward themselves financially.
Fully optimising your business practice management software.
Impressive SMS features of Power Diary.
Using Power Diary reports efficiently and effectively.
Common causes of the under utilisation of practice management software reports.
Exciting and interesting upcoming developments of Power Diary.

Nacre Links:

See omnystudio.com/listener for privacy information.

Jessica Rodgers Interview - The Benefits of Transitioning from Sole Trader to a Company

Sun, 04 Aug 2019 23:00:00 +1000

Most businesses may feel that transitioning from sole trader to a company can mean lots of work and sacrifices. But Jessica Rodgers, Occupational Therapist and Director of Explore and Soar, tells us how this transition has helped and changed her business for the better.

Explore and Soar is a mobile based business made up of occupational therapists who work with communities to support families and kids. They offer a range of services in the Hunter Valley, Newcastle and Muswellbrook regions.

Episode highlights:

A little background on Explore and Soar, the people behind it, and how they’re making the business work so well.
The goals behind their upcoming team retreat.
Their process of communicating with team members despite not being together all the time.
A sneak peek on how the business looked in July 2018.
The interesting story of their transition from sole trader to a proprietary limited trading company.
The audit process the company went through during the transition and the benefits it brought to her business.
Jessica’s motivation to keep the energy in the documentation policy procedure compliance.
Ongoing obligations on the audit process for her company.
Jessica’s strengths as a business owner and how she encourages her therapists to take on the same spirit.
The unique point of Engage and Soar.
How Jessica gets things done in her personal and professional life.
Exciting plans for the business within the next 12 months.
Jess’ message for new business owners.

Useful Links

Explore and Soar Website

Explore and Soar Facebook

Explore and Soar Instagram

Nacre Links:

See omnystudio.com/listener for privacy information.

How to Streamline your Workflow by Ditching To-Do Lists

Sun, 28 Jul 2019 23:00:00 +1000

A lot of people are surprised that I don’t work off of to-do lists anymore. Yes, I have used them for the past 30 years in business but over the years, I’ve learned so many ways of doing things differently. I am going to share these with you today in the hopes of helping you manage your time and energy better with your business, team and clients.

Evolving ways of doing and listing down tasks and priorities

Back in the day, the only way I knew to organise my activities was having a to-do list. Next thing you know, I had lists of lists and an overwhelming amount of sticky notes. It was good but it wasn’t helping me focus and prioritise in a calm and well-regulated manner.

Technology and apps then became available, but all were list-based too. Asana, Trello, Slack, Monday, Flow, and many more apps came to help you with to-do lists and bring in team members to help with each project, add channels, share files, communicate, and help with task progression. These are good apps, but can still be a little bit of overwhelm.

What is discussed in this episode:

Striving for streamlined and high-performing workflows and teams.
2 things that we do to have a sense of flow and ease.
An overview of how I manage myself and my tasks.
Working through my 12-month plan.
How I manage my monthly planning.
The system I use for my weekly planning.

Book - Personal Kanban: Navigating the Work | Mapping the Life, Jim Benson

See omnystudio.com/listener for privacy information.

Sue Gregory Interview - How to Manage Your Energy Flow and Experience Joy in What You Do

Sun, 21 Jul 2019 23:00:00 +1000

Energy and joy in your personal and professional life can definitely affect the outcomes of your experiences and actions.

Susie Gregory, Occupational Therapist and Director of Healthy Outlook, joins us in this episode to talk all about the importance of managing energy and feeling joy in what you do. Sue is backed by 30 years of experience in the industry and a passion for transforming individuals and teams to create high performance and positive work cultures.

Episode highlights:

Susie’s Occupational Therapy adventure from then to now.
Her curiosity about her profession, her exploration on what sits outside it, and how she merged both in her practice.
The importance of being joyful about what you do and why you shouldn’t stop yourself from being held up by boundaries.
Tension and the intention that she has experienced as being necessary for her clinical and business practice.
How intention has guided Susie with business decisions.
Susie tells us about how she manages her energy and the experiences she went through in her life that started her journey to healing.
Maintaining and managing your energy flow.
The changes her business has seen over the years, where is it now and her vision for it.
Susie tells us about her work with indigenous Australians.
Susie shares her learnings and adventures in Occupational Therapy.

Useful Links

Healthy Outlook Website

If you are interested in the Ebook: Serenity Settling and CD: Being on Center, please email sgregory@healthyoutlook.com.au

Nacre Links:

See omnystudio.com/listener for privacy information.

Boost your Leadership and Business Performance with the Accelerator Mastermind

Sun, 14 Jul 2019 23:00:00 +1000

The Nacre Consulting Team and I would like to extend an invitation to every allied health business owner in pioneering our very first Àccelerator Mastermind program.

The Accelerator Mastermind is a membership program designed for allied health business owners to help you make a difference in the way you think and run your business to reap the rewards you deserve.

We know how allied health businesses can sometimes feel lonely about things including command and leadership. The program will encourage a sense of community between members and give them a safe place to share anything with the support group alongside special monthly coaching sessions and information-rich resources.

In this episode, we cover:

Goals of the Accelerator Mastermind.
Benefits of the program.
The outcomes you will get from the program

For any questions, email me at cathy@nacre.com.au

See omnystudio.com/listener for privacy information.

Megan Ingram Interview - Celebrate Your Successes and Learn Better Self-Management

Sun, 07 Jul 2019 23:00:00 +1000

Creating a good balance between the business side and the client side of things can generate a more positive result and a lighter atmosphere in the Allied Health Business.

Returning podcast guest, Megan Ingram shares her journey from rebranding Peninsula Speech Plus while learning through the process of maximising resources available, nurturing connections at the workplace and being able to give more to the community.

Peninsula Speech Plus is comprised of a well-experienced team of speech pathologists utilising a multi-disciplinary approach and offering way more than just therapy. They have clinics in Mornington, Frankston and Rosebud catering to both child and adult.

Episode highlights:

Megan recounts their process of rebranding.
Enjoying efficiency through the utilisation of a recruiting agency.
Their partnership with a philanthropic organisation.
Connecting with and providing a healthy atmosphere for staff.
Maximising your available resources.
Encouraging engagement in the workplace.
Best practices in Peninsula Speech Plus clinics.
Tips for finding joy in multiple roles as a business owner.
Focusing on self-management.
The impact and change brought about by the NDIS to their business.
Future plans for Peninsula Speech Plus.
Monthly Team Talk Teleconference for Allied Health Professionals.
Taking time off as a business owner.
Megan asks Cathy about regrets and advice received.

Useful Links

Peninsula Speech Plus Website

Peninsula Speech Plus Facebook

Peninsula Speech Plus Instagram

Peninsula Speech Plus Email

Peninsula Speech Plus LinkedIn

Nacre Links:

See omnystudio.com/listener for privacy information.

10 Useful and Practical Tips to Help You Tame the Email Monster

Sun, 30 Jun 2019 23:00:00 +1000

Over the last few months, I’ve been working so hard to manage my email. Many business owners, myself included, have had or are having problems and challenges with taming the email monster. People are constantly checking their emails throughout the day from the time they wake up to before they go to bed.

Email working you rather than you working your email.

I just recently read a book called “The First 2 Hours: Make Better Use of Your Most Valuable Time” by Donna McGeorge and email as a challenge comes up through her book, research and training consults.

Donna presents an interesting framework on how you can use 2-hour time blocks throughout your day to work on certain tasks. She said that there seems to be a general idea that email rules our day, mental thinking, and takes up so much of our energy. And I certainly concur with her observations. Email works us instead of the other way around.

In this episode, we cover:

Reorienting our attitude and response to email.
Applying time blocks in your schedule.
10 tips and tricks you can apply to better manage your emails.

See omnystudio.com/listener for privacy information.

Cate Schreck Interview - Reap the Rewards of Service Excellence in Your Allied Health Business Today

Sun, 23 Jun 2019 23:00:00 +1000

Good customer service depends on good business systems and standards.

And this episode with Cate Schreck is brimming with information on how we can improve customer service in our allied health businesses. Cate is the boss lady of Lightbulb Training Solutions and author of the book “The A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional.”

Lightbulb Training Solutions design and deliver training programs that create and maintain focused and skilled frontline staff for businesses in Geelong, Ballarat, Melbourne and beyond.

Episode highlights:

Cate tells us more about Lightbulb Training Solutions.
The power of selling slowly.
The services Cate provides for business frontline teams.
Main customer service challenges in businesses today.
Millennials in the workplace.
The NDIS audit process.
The problem with undocumented systems and standards in allied health businesses.
Top tips for setting business standards.
The most important thing customers are looking for and how to apply it in your business
The 3 P’s that customers make assessments on and what you can do about it.
3 steps for business owners to start the process of having excellent customer service.
Cate’s Book: A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional
The benefits of working with external trainers.

Useful Links

Lightbulb Training Solutions Website

Lightbulb Training Solutions Instagram

Lightbulb Training Solutions LinkedIn

Lightbulb Training Solutions Email

Lightbulb Training Solutions Facebook

A - Z of Service Excellence - The Essential Guide to becoming a Customer Service Professional

Nacre Links:

See omnystudio.com/listener for privacy information.

Bringing in Support for your Business to Gear for Success

Sun, 16 Jun 2019 23:00:00 +1000

When I started my Allied Health Business, it had fast growth although it wasn’t particularly well managed in hindsight. As allied health professionals, being a business owner isn’t what we went to university for; and having time for proper business training isn’t always the case. So, the business side of things can feel very overwhelming.

Running a business with great support

There are two things I want to ask you:
Who are your business co-pilots?
Who are your support crew?

Running any business without great support, without mentoring, without an extra set of eyes and that trusted co-pilot is really doing business the hard way. I know this for a fact because as soon as I got the support I needed in my own private practice, I felt and saw a massive difference. It went from zero to significant on every single factor you would want to measure.

What is covered in this episode:

The Business Continuum.
Accelerating your private practice to a starring business.
Important questions you need to ask yourself.
The process of how I worked on my private practice.
What I learned really fast.
The outcomes of the process.
Our business community and services.
Getting the right support you need for the business.

Nacre Links:

See omnystudio.com/listener for privacy information.

Darren Rieck Interview - Optimise and Maximise your Private Practice Software to Increase your Time, Productivity, Data Management and Business Sellability

Sun, 09 Jun 2019 23:00:00 +1000

A practice management software can be a total game-changer in your allied health business if optimised and maximised correctly.

In this episode, we chat with Darren Rieck, co-founder of Nookal, to share with us the benefits and common worries regarding technology and the use of practice management softwares in your business.

Nookal is a practice management software that helps you keep everything in your business running on time, automate bookings and reminders, take clinical notes, writing letters and storing client files, invoice and submit claims easily, keep data safe inside and out and report and track your goals.

Episode highlights:

The reason behind the development of Nookal and its present shape and scope.
Their virtual team’s workflow and how technology helps make it easier for them.
The worries of allied business health owners today.
How Nookal supports people with productivity and collecting data.
Hurdles business owners face that lead to the under-optimisation of their practice management software.
How they encourage people to use their software to its full potential.
Cathy’s experience with selling her business and how her practice management software has helped in this process.
Struggles of allied business health owners who use practice management softwares.
The importance of planning out trainings for allied health professionals.
Darren’s learnings from his Nookal adventure.
The story behind how Darren learned to make the business work and lead his team.
Plans for Nookal in the next few years.
Darren’s thoughts on what’s going to happen with the NDIS and My Health Record.
Darren’s advice for allied business owners

Nacre Links:

See omnystudio.com/listener for privacy information.

Improve your Allied Health Services, Team and Overall Business Performance by Reviewing and Adjusting Your Private Practice Fees

Sun, 02 Jun 2019 23:00:00 +1000

Allied health business owners often have hesitations in reviewing and adjusting their fees. Many probably don’t know how to identify the increases needed and, ultimately, have a hard time justifying and explaining these changes to clients and even to themselves. This episode will help you make informed decisions on fee reviews and adjustments you need in your practice today.

Increasing your fees to get positive results in your business

I have also been through this predicament of fee increases when I had my private practice. It surely wasn’t an easy task but going through the process has made a tremendous positive difference in my overall business. I want you to experience the same benefits when I made these changes in my practice.

Armed with knowledge about reviewing and adjusting your fees the right way will empower and inspire you to work on implementing this process in your business. I will share my knowledge on some of the biggest bits I’ve experienced and have heard and understood from other allied business owners to help you get started on the right track.

Episode highlights:

Typical problems and challenges that allied health business owners encounter when adjusting fees.
Reviewing and increasing your fees.
Finding the right timing to introduce a new fee structure in your practice.
The benefits of reviewing your current fees.
The importance of reports in going through this process.
Reasons why you should consider time-based billing.
Essential questions you need to ask yourself and think about.
The impact of leveling up your fees to you, your clients, team and business

Nacre Links:

See omnystudio.com/listener for privacy information.

Emily Hayles Interview - Scale Your Business Faster While Reclaiming Your Precious Time For What Matters Most

Sun, 26 May 2019 23:00:00 +1000

In this episode of the Private Practice Made Perfect Podcast, be inspired about running and scaling your private practice while having enough time for family and the things that matter the most.

Episode highlights:

Emily’s story of how she started her private practice.
Her initial thoughts on starting her own private practice and being self-employed.
The situation of her business in the first year.
Bringing in another physio to be her teammate in the business.
The setup of her team 4 years into the business.
How she started her team-facing strategy in the business.
Building her remote team and hiring a virtual assistant.
Tips to create a bond between team members and making them feel part of the team.
A glimpse into her 3-day work week schedule.
Emily tells us more about her upcoming book.
The program that inspired her to have 3-day work weeks to have more time for people and things that matter the most.
Valuable lessons that she has gotten from running her private practice.
A description of her high-performing team.
The idea of building a leadership team in her business.
The amazing thing about working with her and working in her business.
Future plans for Move and Play Pediatric Therapy.
Thoughts on the NDIS.
Her inspiration for writing her book.
Her plans for the business if she won $50,000.
Cathy answers Emily’s question about how to figure out how big you want to go in terms of your practice.

Nacre Links:

See omnystudio.com/listener for privacy information.

Understanding What Drives Your Business: Practice Management Software Reports

Sun, 19 May 2019 23:00:00 +1000

We business owners are incredibly busy and our time is precious. It’s important we make the most of it, especially when it comes to efficiently running an allied health business.

One of the best ways you can keep on top of things is by using the reports generated by your practice management software. For whatever reason though, I’ve noticed many allied health business owners don’t bother.

The main problem seems to be because they are simply too busy, but I wonder if the bigger issue is that people are simply unaware of the function and the amazing range of reports that can be generated.

Episode highlights:

Discovering a hidden opportunity - practice management software reporting
Business is a numbers game - understanding your customer data numbers and using them to drive your business
The types of reports that can be generated by practice management software - billing, sales, cancellations
Using reports to determine future numbers
How reports can help you stay on top of trends in your business
Adjusting workflow based on your report data
Understanding your allied health team and their work - retaining clients, cancellations, session numbers

Nacre Links:

See omnystudio.com/listener for privacy information.

Dino Mennillo Interview - Creating a safe, secure and respectful environment for children who undergo therapy

Sun, 12 May 2019 23:00:00 +1000

Occupational Therapy services are evolving now more than ever. And in today’s episode, I am joined by Dino Mennillo, an Occupational Therapist, Co-Founder and Director of Occupational Therapy for Children. He tells us the story of how their business evolved 15 years later to build a new practice that provides support for children, most especially teens.

Occupation Therapy for Children provides support to teens with ASD, depression and the like by offering one-of-a-kind therapy services. The standards that make them stand out from the rest is that they’ve built a business and a space that caters to the physical and mental needs of these teens while giving them the support and respect they need as individuals.

Their business offers services such as building life and social skills. They help children increase their capacity around their goals and make them more functional by offering different activities for teens that spark their interest.

Episode highlights:

The new business model of Occupational Therapy for Children.
The occupational therapy services they offer
The environment of OTC and an overview of what the kids are doing.
The response of the teens on the space and the support they feel.
How Dino’s background in mental health has been invaluable in their practice.
Background on their team, how it grew and how they started outsourcing staff.
The mindset ceiling for many business owners that hinder them from undergoing a shift and process of trusting and delegating work.
The engagement of teens and carers as idea contributors in the development of their business and strategic plans.
Their plans to keep consumer feedback as part of their business evolution.
Cathy’s thoughts on the landscape of private practice in 5 years time.
The role of NDIS in making it easier or harder for health professionals to enter private practice.
The possibilities that may happen when NDIS is implemented.
Cathy gives sample figures on the charges made by private practices.
The things that Cathy likes to do for fun

Nacre Links:

See omnystudio.com/listener for privacy information.

How Cloud Based HR and WHS Platforms Help Grow Your Team and Business

Sun, 05 May 2019 23:00:00 +1000

Paper-based files and reports are now a thing of the past. In this world of smart technology, it is imperative that your businesses also jump on the bandwagon to make it efficient, effective, and future-ready. One of the most important things that you need to focus on and develop is your Human Resources (HR) and Workplace, Health and Safety (WHS).

Growing your business with the help of cloud-based HR and WHS Programs

As you know, I am all for bringing in technology into business. HR and WHS are two important aspects that I feel we need to give equal business attention and love. Whether you like it or not, you need HR and WHS documents. This is because you have legal obligations when you bring in any kind of team in your business - clinical, admin, HR, etc. It doesn’t matter what kind of employment they have. You still have legal obligations to keep them safe and engage them in a legally compliant way.

Cloud-based HR and WHS programs can help you run your business efficiently and effectively. Numerous cloud-based HR and WHS programs are now readily available at your fingertips and there is no reason why you shouldn’t take advantage of the wonderful benefits they offer in helping your team and business grow. They are your partners walking with you side-by-side and guiding you and your team every step of the way.

Episode Highlights:

The importance of HR and WHS documents in a business.
Reasons why you shouldn’t write your own HR and WHS documents.
The option of purchasing HR and WHS documents.
An important thing to ask when considering or choosing an HR and WHS program.
Pros and cons of having a cloud-based HR and WHS program.
Getting creative with your training modules.
Improving performance development.
Measuring compliance through the program.
Protecting your business from the problems you may face with exiting clinicians.
The advantage of having good support from your HR and WHS program
Hot topics to be discussed by the CEO of Happy HR, Christopher Smith, at the Private Practice Virtual Conference 2019 happening on May 31.
5 Key Takeaways

Nacre Links:

See omnystudio.com/listener for privacy information.

The Value of Effective Leadership and High Performing Teams in your Business With Jan and Michelle Terkelsen

Sun, 28 Apr 2019 23:00:00 +1000

In this episode of the Private Practice Made Perfect Podcast, we will be exploring the idea of improving and elevating leadership and teams in your business.

Jan and Michelle Terkelsen, founders of People Leaders, will share valuable information with us on their expertise: creating high performing teams and teaching leadership for businesses who want to have work environments that are inclusive and inspiring for all.

People Leaders has worked with numerous organisations, big and small, in Australia and New Zealand such as Westpac, NAB, Origin Energy, Shell, Jetstar, Acrewood Childcare Centres, Consolidated Pastoral Company and many more. They use frameworks and custom fit them to your business and your teams’ situations. Some of the services they provide are facilitation, coaching, MBTI profiling and workshops, LSI profiling, their own proprietary High Performing Team Assessment Tool and Framework, and a Hundred Day High Performing Team Plan for People Leaders and their Teams.

Episode highlights:

What is People Leaders and what do they do.
The people and groups they love to work with.
The principles of leadership and lifting a team to high performance as an industry agnostic practice.
The importance of trust and respect within a team.
Most common leadership challenges.
Reasons why leaders get fatigued and depleted physically, mentally and emotionally and how this affects their leadership and their team.
Biggest success factors for efficient and effective leaders.
Helping your team’s development using the High Performing Team Indicator.
How they help teams to improve and perform better.
What to do when pro-leadership and pro-team behaviour gets lost in the busy-ness of the business.
Tips for helping leaders to transition from clinical therapeutic work to a more team-facing role.
The importance of Personal Development Plans for leaders.
Things that are vital to great leadership.

Useful Links

People Leaders Website

People Leaders Podcast

People Leaders Facebook

People Leaders Twitter

People Leaders LinkedIn

High Performing Team Assessment Tool

Nacre Links:

See omnystudio.com/listener for privacy information.

Lets CLAIM your Business Happy

Sun, 21 Apr 2019 23:00:00 +1000

The Private Practice Virtual Conference 2019 happening on May 31st is an all-online, all day conference that is going to be differently awesome. We have prepared interesting topics and lined up wonderful guest speakers to join us as we reclaim your time and business mojo.

Why did we chose CLAIM your happy as the conference theme?

At NACRE Consulting, everything we do has a solid mission and commitment behind it. The reason why we chose CLAIM your happy as the conference theme is because we know how complex running your private practice can be. Our mission is to help you through this and get your business smart back on. We know how claiming your happy back will make such a beautiful difference to you, your family, team and clients.

So we look forward to e-meeting you at the Private Practice Virtual Conference happening on May 31st, Melbourne Time.

What is discussed in this episode:

Why CLAIM Your Happy is the theme for this year’s conference.
What CLAIM stands for.
Ticket access
Presentation topics and speakers

Useful Links:

Private Practice Virtual Conference Program

Buy your tickets here

Email for queries

See omnystudio.com/listener for privacy information.

The Power of Cliniko in Managing Data of Allied Health Practices with Joel Friedlaender

Sun, 14 Apr 2019 23:00:00 +1000

In this episode, we talk about the power of practice management software, specifically Cliniko, and how it is changing the way Allied Health services are being delivered today.

We pick the brains of none other than the Founder and CEO of Cliniko, Joel Friedlaender, to help us see the benefits we can take advantage of by using this innovative practice management software such as increased online bookings and decreased no-shows, useful data management and report production, and many more.

Cliniko is a safe, secure and reliable allied health practice management software that takes care of your practice’s data management. It allows you to access your data anytime and anywhere in the world and, most importantly, it is trusted in over 95 countries worldwide.

Episode Highlights:

The benefits of meeting up with your remote team face to face which Cliniko did in November 2018.
Most recent updates on Cliniko.
Business reports that Cliniko users can take advantage of using their software.
Experimenting on advertising to broaden your reach.
Cliniko’s compliance on data management in privacy laws in many countries, including GDPR in Europe.
Joel’s advice for businesses who continue to work with pen and paper files.
The latest on My Health Record and how Cliniko fits into that.
The latest on integrating the use of payment gateways for Medicare.
Trends, behaviours, and questions of Australian Cliniko users on optimizing Cliniko.
Joel’s thoughts on competition between businesses, especially in Allied Health.
Positive and negative trends that Joel is seeing in the Allied Health Industry regarding software and technology.
How to improve your security and the passwords you use.
Cliniko’s biggest projects for 2019.
Latest on NDIS on Cliniko’s perspective.
Cliniko’s goal in supporting clients and developing their software.

Useful Links

Cliniko Website

Cliniko Facebook

Cliniko Twitter

See omnystudio.com/listener for privacy information.

Embracing Technology for your Sanity and your Business Success

Sun, 07 Apr 2019 21:00:00 +1000

Embracing technology in business is something that may save your sanity and give you better business success; but many business owners still brush-off this idea because of the problems and experiences they’ve had about IT. Today, I share my knowledge and thinking about this key tool that may help your business grow and run to its full potential.

Seeing technology as an investment

I am a huge fan of technology and have invested in it for both my private practice and business coaching practice. That’s around 15 or 16 years of bringing value to my time, productivity and business outcome. It has definitely made a positive difference to me as a business owner, my team, and my clients.

Many business owners often think about the problems they may encounter before even considering the vast amount of positive benefits that technology can bring to their business. My goal is to make you understand why taking the leap to becoming a tech-loving practice is essential to your business today and beyond.

Episode Highlights:

Main problems that allied business health owners see about technology.
3 important technology-related things and ideas you need to have for your business.
The benefits and opportunities that technology can bring to you as the business owner, your team and your business.
Actions you need to take towards a more confident and leveraged tech future in your private practice.
Outcomes and results of having a tech-savvy business.

Nacre Links:

Website

See omnystudio.com/listener for privacy information.

Katrina Otto Interview - Training The Allied Health Practices Of The Future

Sun, 31 Mar 2019 23:00:00 +1000

In this episode, I take a look at the fascinating topic of technology in the allied health sector and its many benefits for both clinicians, practice owners and patients.

No one understands the importance of technology better than Katrina Otto, owner of Train IT Medical. The company provides medical practice management consultancy services. The company also provides medical software training, including Medical Director, PracSoft and Best Practice Specialist, as well as My Health Record and Digital Health training and change management expertise.

Katrina started the company in 2006 after seeing a gap in the market. Over her 30 year career, she has managed several medical practices and accredited day surgery facilities. She is a qualified teacher, and is now one of Australia’s most experienced digital health and medical software trainers.

Episode highlights:

What Train IT Medical does and why Katrina started the company
Katrina’s female mentors
Changing her psychology degree to adult education and teaching at TAFE part-time
Being contacted by TAFE and asked to teach doctors and realising teaching IT medical was her calling
Katrina still teaches mostly doctors but it’s shifted from ‘how-to use technology’ to ‘how do we improve our practice?’
Introducing ideas to practices based on what she’s seen that works well at other practices
Working with high-performing practices - those that are progressive and are leading the way
Medical practices and allied health practices - are they one in the same?
23 different disciplines in allied health
Katrina’s soft spot for occupational therapy
The technological challenges facing the allied health industry - marketing and billing and a lack of options
Katrina’s frustration at the lack of options - she wants technology to be more adaptable and faster because a lot of allied health businesses want that and are ready for it
Ensuring patients don’t slip through the cracks - using technology to support your protocols
Building your allied health business using data analytics
The practice of the future - implementing TeleHealth, SMS contact and integrated technology
How technology can help create happier medical practices
Katrina’s hope to help prevent clinician burnout and keep joy in the profession and practices
How Katrina thinks patients will be using technology to participate in their health experience going forward
Katrina’s thoughts on what the future of allied health looks like - apps for patients will take off
Electronic notes during a session - getting used to the change and embracing it
Collaborating with the client on the next step in their health experience - encouraging record-keeping
Finding what motivates each member of your allied health team - there isn’t a ‘one size fits all’
The technology will come but allied health professionals need to shift their thinking to think as a team

Useful Links

Katrina Otto on LinkedIn

Train IT Medical Website

Train IT Medical Twitter

Train IT Medical Facebook

Train IT Medical YouTube

Katrina Otto Pinterest

Nacre Links:

See omnystudio.com/listener for privacy information.

Marketing Magic - Six Simple Tips For Allied Health Success

Sun, 24 Mar 2019 23:00:00 +1000

Forming a relationship with your clients is crucial to allied health business success. It’s not easy, but investing a little time and money into your marketing strategies will always pay off so I’m sharing my favourite marketing tips to help boost your allied health business.

Topics covered in this episode:

My marketing strategy when I had my private practice - everything you say and do
Pitch yourself - the importance of being able to properly introduce yourself at any networking opportunity
Encourage your team to practise pitching themselves because they also represent your business and services
Build memories with clear, consistent voicemails across the board
Take a look at your email signatures - are they on-brand? Are they visual and interactive?
Making the most of your website - it should be amazing and a big priority
Use videos to make it personable and more inviting
Only use professional photography throughout, including for your headshots
Ensure your website is optimised for smartphones and iPads etc.
Don’t be shy to shout about who you are and what you stand for - explain your motives and vision to your current and future clients
Do your homework so you know what search terms people are using when Googling business and services like yours
Invest in your referrals - manage your partnerships with a regular phone call, email or visit
Be present on social media, especially Facebook - post at least once a day
Survey your customers to understand their needs and wants - they are an untapped resource

Useful Links

See omnystudio.com/listener for privacy information.

Interview With Brett Jarman - Sharing Knowledge With Content Marketing

Sun, 17 Mar 2019 23:00:00 +1000

Why is it that so many allied health business owners shy away from content marketing?

In this episode I chat with Brett Jarman, business and content strategist and CEO and founder of Help Me Leverage and Experts On Air, which produces this podcast.

He specialises in helping business owners build their reputation through content marketing, or ‘authority marketing’ as he likes to call it. He’s a firm believer that the more of a reputation you have, the easier business will be, and it doesn’t have to be difficult.

Brett is also the author of ‘Soul Operator - How to Be Your Own Boss and Build a Business With Purpose’.

In this episode, he shares his knowledge of the content marketing space and how it can benefit any business, especially those in the allied health sector.

Episode highlights:

What Brett does as CEO and founder of Help Me Leverage and Experts On Air
How Brett defines content marketing
What are forms of content marketing? Podcasts, interviews, blog posts, social media
Why a blog is a good place to start as a content marketer - you control the real estate
Speaking as a form of content marketing as an allied health business owner - a great way to communicate your expertise and get instant feedback
Brett’s suggestions for clinicians to start out blogging - choose a micro topic, write bullet points on your subject, and work through those
An exercise for coming up with micro topics to write or talk about
Is the podcast the new blog post?
Brett’s prediction for podcast growth in Australia
People underestimate the opportunities for growing themselves internationally
Brett’s creation of the Reputational Credit Score Tool - it will help people measure how effective they are in the marketplace
Imposter syndrome - ‘who am I to be doing this!?’ We put someone else on a pedestal but there’s room for everyone
The importance of consistency - people who succeed put out content every single week, don’t do it half-heartedly
Publish prolifically and promote persistently

Useufl Links:

Help Me Leverage Website

Experts On Air Website

Brett Jarman LinkedIn

See omnystudio.com/listener for privacy information.

Marketing Basics: An A-Z Of Words You Should Know

Sun, 10 Mar 2019 23:00:00 +1000

There’s a lot to know about the marketing world, but if you’re a business owner, no matter what your industry, it’s important to understand the basics.

I’ve noticed that a lot of allied health business owners tend to be cautious of marketing, maybe even fearful. And it’s understandable. But if you get your head around the jargon and learn the basic concepts and language associated with marketing, you can do wonderful things for your business.

Episode highlights:

Why allied health business owners tend to ignore marketing strategies
The Australian Prudential Regulation Authority (APRA) and its restrictions
Adwords - creating industry-specific adverts
How you can use Google Analytics to understand your website traffic
Analytics for other social media platforms
What is a blog and what’s the purpose of one?
Why it’s important to know what a bounce rate is and how to lower it
The different types of content you can create as an allied health business owner
Engagement Rate - knowing how long your website visitors are engaging for and what is making them engage with your business
Inbound Marketing - how to bring people to your website
Painting a picture that can tell a thousands words with infographics
The importance of knowing the keywords for your business and industry
Why you need to pay attention to how your website looks on a mobile phone
Net Promoter Score - what it is, why it’s important and how to find it
What do you offer potential customers? Why having an ‘offer’ on your website is important
What’s your ROI and how can you improve it?
Sales Funnel - staged marketing campaigns to get people to trust you and ultimately buy from you
Social Media - the big players like Facebook, Twitter and Instagram and others
Understanding the importance of SEO
A free download from the Nacre Consulting website - A-Z of Marketing Terms

See omnystudio.com/listener for privacy information.

Adam Houlahan Interview - Building Your Referral Network With LinkedIn

Sun, 03 Mar 2019 23:00:00 +1000

Having an online presence is important for any business person, including allied health business owners. One of the best ways to do that is via LinkedIn.

As it continues to evolve, it becomes a much more powerful personal branding tool. In this episode, I chat with Adam Houlahan, the Founder and CEO of Web Traffic That Works, and a global keynote speaker, about how allied health professionals can use LinkedIn to not only grow their presence but their referral network too.

Adam is not only a LinkedIn expert, he’s an Amazon Best Selling Author of several books, including his latest ‘Influencer’. His international team of over 20 teach business owners how to use social media, specifically LinkedIn, to stand out in their respective industries.

In addition, Adam runs group-based 12-week programs that help people expand their presence in their niche and connect with like-minded people.

Episode highlights:

About Adam’s company, Web Traffic That Works - training programs for LinkedIn
What Adam thinks of LinkedIn and the way it’s changing after being bought by Microsoft
The importance of LinkedIn and how best to position yourself
How allied health professionals can use LinkedIn to grow their business - building your referral network
Content is the most critical part of LinkedIn - the types of content you should be creating
How best to use LinkedIn as your personal branding tool - three action steps to ensure your profile is the best it can be
Background on Adam’s 12 Week Influencer Challenge - what it covers and how it can help professionals
Adam’s social media books - ‘The LinkedIn Playbook’ and his latest book, ‘Influencer’
How long you should be spending on LinkedIn each day
The main benefit of LinkedIn when it comes to connecting with people - no middle man

Useful links:

nfo@nacre.com.au
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

Adam Houlahan Links:

See omnystudio.com/listener for privacy information.

Interview with Weh Yeoh - Introducing Speech Therapy To Cambodia

Sun, 24 Feb 2019 23:00:00 +1000

Running a social enterprise is about making a positive change in the world. That’s exactly what Weh Yeoh, the founder of OIC Cambodia and the co-founder and CEO of Umbo, is doing.

Even though Weh’s background is as a physiotherapist, he has mostly worked with children with disabilities in the public and non-profit sector and has volunteered in Vietnam and interned in India.

After arriving in Cambodia in 2012, Weh discovered there wasn’t a single Cambodian speech therapist in the entire country and so he founded OIC Cambodia to introduce the profession, with the aim of having 100 therapists in the country by 2030.

But it’s not just developing countries Weh is invested in helping. With Umbo, he’s is trying to bridge the gap in health care for children with disabilities in rural and remote Australia so they can participate better in society.

Episode highlights:

What OIC stands for
Weh’s background as a physiotherapist but mostly working with children with disabilities in the public and non-profit sector
Finding out there wasn’t a single speech therapist in the whole of Cambodia - a country with 16 million people
How do you solve problems in developing countries?
Feeling an emotional reaction and knowing how to act on that
600,000+ people in Cambodia need speech therapy but the profession doesn’t yet exist
The difference between solving symptoms and solving problems and applying that logic to projects internationally
OIC Cambodia started making itself redundant from the start - it will have 100 speech therapists in the country by 2030 and then it will dissolve
Key priorities in the first five years - structure, strategy, right people
Weh is most proud of the fact that OIC Cambodia was founded by him, led by him for four years
Applying the principles of social model of disability and how it’s showing up in OIC Cambodia
Social model of disability - gently challenging some of the traditional notions and the medical model in Cambodia
Australia plays it too safe - too many rules and regulations to keep the status quo
What motivated Weh to start OIC Cambodia and Umbo
Umbo stats - been going for 11 months and just signed first partnership with a non-profit based in NSW who are registered with NDIS
How do we get a great face-to-face clinician to become a great online clinician?
Umbo’s first goal is to become a service provider and to learn everything it can
Milestones for Umbo - working with advisors to
Tipping point in the world - the number of wealthy people is equal to the number of poverty-stricken people
Weh’s vision to expand to Africa - it’s where the opportunities lie
Umbo’s goal to become NDIS registered
Umbo’s social impact and how to measure that to be able to show people what they’re actually doing to help people
Umbo is looking for trainers, clinicians and partners - visit the website for more information on how to work with Umbo

Useful Links:

OIC Cambodia Website

Umbo Website

Weh Yeoh LinkedIn

See omnystudio.com/listener for privacy information.

Building An Allied Health Team

Sun, 17 Feb 2019 23:00:00 +1000

There is a question I get asked a couple of times a week: How do I build a team?

When I’m asked this question, people aren’t always referring to their clinical team, often they’re talking about their admin team. I am a big fan of bringing admin into the business before you bring in clinical teammates because if you bring a clinician in first, guess what doubles? The admin.

It may seem like a simple question to ask, but building the right team, at the right time, is key to building a successful allied health business.

In this episode, I chat about:

The Business Legal Lifecycle: How to Successfully Navigate Your Way from Start-Up to Success by Jeremy Streten (click here for an interview I did with Jeremy on the podcast)
Building a team vs building staff
Understanding what it means to employ independent contractors vs employees
The pros of independent contractors vs casual employees
Using the ATO and Fair Work Australia websites to ensure compliance
Investing in advice from a HR professional

Useful links:

nfo@nacre.com.au
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

See omnystudio.com/listener for privacy information.

Onboarding New Recruits In Your Allied Health Business: 15 Tips To Improve Your Process

Sun, 10 Feb 2019 23:00:00 +1000

Do you sometimes get the feeling like/that your onboarding process for new team members in your allied health business might leave a little something to be desired?

In this episode, I talk about...

Problems allied health businesses are having with onboarding new recruits
Current challenges in hiring and retaining staff
Why having a strong onboarding process matters
Why you need to go slow
Suggested onboarding process timeframes
Top priorities and where to start with your onboarding process
How to document everything
Processes to follow
What format to deliver your onboarding in for maximum employee engagement
Communication, reflection, and feedback
How to incorporate NDIS compliance into onboarding
Who in your team needs to get involved
How to continually evolve and improve

Useful links:

nfo@nacre.com.au
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

See omnystudio.com/listener for privacy information.

Learning The Business Side Of Allied Health: My Top 10 Tips

Sun, 03 Feb 2019 14:00:00 +1000

I get asked time and time again, “How do I learn about the business side of things?” What’s more accurate is allied health business owners telling me, "I've never learned the business side of things”. It makes complete sense, they're different sides of the same coin.

When I was at university doing my occupational therapy degree, there was not a single sniff of any sort of business education. But things are changing.

In this episode I share my top 10 tips for improving your business skills so you can be the allied health business owner you strive to be.

Episode highlights:

Business education - universities taking notice and building business awareness
Educate yourself - read business books
Listen to podcasts on the future, personal accounts, technology, marketing, mindset and more
Engage with the allied health industry online - Facebook groups
Participate in programs, events, webinars and courses
The importance of building your team - lawyers, mentors, coaches
Investing in your future - book yourself into programs to build your business skills
Remember to ask for help when you need it
Building good habits will help you in the long run
Collaborate with your customers - find out what works for them and what they need from you
Patience is key to success

Useful Links:

info@nacre.com.au
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

See omnystudio.com/listener for privacy information.

Renee Townsend And Tarryn Dee Interview - Serving Kids With ‘Diffabilities’

Sun, 27 Jan 2019 14:00:00 +1000

In this episode, I talk about all things NDIS with Renee Townsend and Tarry Dee, co-founders of My Diffability. We discuss the challenges as an online supplier, hearsay in the allied health sector, and, perhaps most importantly, remembering the bigger picture: it’s about helping people.

The Victoria-based company is an online store that provides therapy resources, equipment, toys and gifts for people with different abilities, special needs, sensory processing disorder, autism ASD and learning difficulties.

Both owners are successful in their respective fields of Paediatric Speech Pathology and Occupational Therapy and after seeing a gap in the sector, made the leap to become business owners in 2011.

While they’d put their success down to “good fortune”, they’ve worked hard to upskill in order to set up the business and continue to grow, even through the challenging channels of the NDIS.

In this episode we cover:

Why Renee and Tarryn started My Diffability in 2011 - knowledge of affordable resources and how to use them
What the initial business plan looked like
How they found the start-up phase - a lot of good fortune through solid relationships
What My Diffability looks like today - 3 employees, still a small home-grown company
How do you build a business that serves you? Systems and processes and a good business partner balance
Taking calculated risks
Lessons learned from building a team - the challenge comes from working remotely
What does the working week look like for Renee and Tarryn?
What differentiates My Diffability from other therapy suppliers - hold customer service highly
Renee has learned a lot about communication - how to interact with different people and personalities
Tarryn has found a love for business - enjoying accounting, coding, editing etc.
Being a registered NDIS provider and what that looks like for them
How do they think the NDIS might change for everyone - we can’t expect it to be perfect now or in five years
Renee and Tarryn’s vision for My Diffability - holding a conference, upping the public speaking and education, employ people with disabilities
Favourite toy or product that My Diffability sells - Time Timer Watches, Vibrating Wiggle Pen
How do Renee and Tarryn decide what to stock - queries and searches from customers
What products do families love the most? The Move n’ Sit Wedge
Their approach to marketing - minimal, a lot of word of mouth, focus on organic traffic
Slowing your business growth so you don’t compromise the quality of what you’re doing

Useful Links:

info@nacre.com.au
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

Renee and Tarryn's Quick Links

See omnystudio.com/listener for privacy information.

Working Together To Build A Better Allied Health Business

Sun, 20 Jan 2019 14:00:00 +1000

Allied health business owners invest a lot of time and money into their craft and their technical skillset, but tend not to invest the same energy into the business and team management side of things.

Running an allied health business can be lonely and isolating and emotionally and mentally draining. Sticking together to help each other get the most from our private practices is the way to go.

In this episode I chat about getting the right business advice, my Business Advantage Membership program, and what I think you need to do to ensure a successful allied health business.

Episode highlights:

Investing time and money into technical skills vs management skills
What allied health business owners have told me they find difficult
Asking for business advice - is it too general for the allied health sector?
Developing a needs-based resource specifically for allied health business owners
My Business Advantage Membership program - what it can do for you and your team
Program feedback - building a better resource for you
My business tips - business development time, a business plan and asking for support

Useful Links:

info@nacre.com.au
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

See omnystudio.com/listener for privacy information.

Emma Small Interview - Manual Handling In The Allied Health Sector

Sun, 13 Jan 2019 14:00:00 +1000

The allied health sector is all about caring, but often it’s the health of the caregivers themselves that’s overlooked or not handled as well.

In this episode I chat with Emma Small, an “entrepreneurial Occupational Therapist and co-founder of NSW-based company, Risk Managed.

Emma’s background is in working with people with disabilities and care organisations. After a number of years rehabilitating injured workers, she founded Risk Management with her business partner, Aideen Gallagher.

The company works with disability care organisations, consulting on health and safety and providing training to help keep support workers injury free so they can continue to provide quality care.

Her second time running a business means the “serial entrepreneur” has learned many valuable lessons. She has also gone on to write a book, Handle With Care: how to avoid injuries, reduce costs and become a provider of choice, coming soon.

Episode highlights:

Emma’s business background - working for herself
Being a “serial entrepreneur” - starting a new business for the second time and getting it right
Emma’s new business, Risk Managed
What it’s like working with a business partner and why Emma chose that the second time around
What Risk Managed is working towards - developing its services like training packages and packages aimed specifically at allied health professionals
Working with staff vs working alone
Finding the right staff - the importance of value
Emma’s time spent mentoring - offering casual work
Who’s on the Risk Managed team? Several Virtual Assistants, a full-full-time OT and a casual OT
How Emma found her Virtual Assistants - using Upwork to find the right fit
The benefits of using Upwork as a start-up business
A bit on Aideen’s book, The Manual Handling Revolution: How Health Professionals Can Achieve Creative Solutions for People with Disabilities and Their Caregivers
What Emma’s learned from writing her book, Handle With Care: how to avoid injuries, reduce costs and become a provider of choice
Business 2.0. - The opportunities that come from writing a book
What Emma’s business has taught her - celebrate the small wins
Being a bold female business owner

Useful Links:

info@nacre.com.au
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

Emma's Website

Emma on LinkedIn

Emma Facebook

See omnystudio.com/listener for privacy information.

The Power Of The One-Page Allied Health Business Plan

Sun, 06 Jan 2019 14:00:00 +1000

When it comes to ensuring a successful allied health business, or any business for that matter, a business plan is a must.

The power of the one-page business plan is often overlooked because business owners say they don’t have enough time to develop one. Some say they want to and might even start the planning process, but never have quite enough time to finish it. It’s not easy to implement, let alone when it isn’t fully baked. But I think if you fail to plan, you plan to fail.

Topics covered in this episode:

Allied health business owners overlooking business plans - not enough time
Planning to do the same and yield the same results the next year might not work - increased competition in the industry
Increased competition means increased opportunities
Business planning doesn’t have to be hard - preparation is key
Thinking ahead about what needs to be done - pulling reports from your accounting and practice management software
My virtual business planning workshop - following my seven success factors for private practice
Following the business planning document

Useful Links:

info@nacre.com.au
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

See omnystudio.com/listener for privacy information.

Tristan Gray Interview - Sourcing New Allied Health Clients With SEO

Mon, 31 Dec 2018 00:24:09 +1000

Whether you’re a solo practitioner, have a small team, or are a large practice, it’s important to spend time and money on your brand. For many, it seems like a waste, but that could not be further from the truth. It could help you significantly grow your new client list.

I spoke to Tristan Gray, co-founder of digital marketing agency Studio 56, who shared his knowledge of successfully building a brand and online presence.

The Geelong-based company works with healthcare practices throughout Australia on marketing and business development, predominantly digital marketing: SEO, Google Ads (AdWords) and websites.

After starting the business just four years ago, Tristan now has a strategy he says works for the allied health industry, particularly for helping businesses shift away from depending on referrals for new clients. As a result, Studio 56 now focuses solely on allied health clients.

He spills some of his secrets for success for the trickier, technical stuff like SEO, website content and the importance of good imagery on your website.

Subscribe here: Apple Podcast, Stitcher, Subscribe on Android, Player.fm, RSS

Episode highlights:

About Studio 56 and what it offers - marketing and business development
The difficulty of relying on referral networks for new clients
Showing up on Google - working on your online brand and presence
The importance of SEO
Common issues - allied health business owners don’t see the benefits of a website
Hitting the sweet spot with your content - helpful but not selling something
Refreshing content - continually add new content to your website
Google Ads (AdWords) explained - be targeted so you don’t spend money on the wrong words
How Studio 56 builds and manages allied health websites
Homepage - 3 seconds to...
How important is imagery? It needs to be real and authentic
What Tristan thinks websites will look like in a year or two - the introduction of video
A little about Studio 56 - based in Geelong, VIC, team all over Australia

Useful Links:

info@nacre.com.au
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

Links:

Studio 56 Website

Tristan Gray LinkedIn

See omnystudio.com/listener for privacy information.

How To Become The Chief Of Your Child’s Special Needs Tribe: My Book

Sun, 23 Dec 2018 21:44:38 +1000

Today I’m talking about writing a book; the process and all that goes with it.

I speak to many business owners who have plans to write a book. It was something I thought about, and something I was always encouraged to do.

Different people poked and probed and said, "What about a book? You should write a book." I never really took them seriously. I was of the belief that because I work with families and children, like everybody else, I had nothing different or interesting to say.

It was during a business program that it really dawned on me that there were some glaring gaps in the allied health market so I wrote ‘Becoming Chief: How To Lead Your Child's Special Needs Tribe’.

In this episode I cover:

Realising the opportunity to write a book
Keeping parents’ needs in mind when writing the book
The planning process - working with a book mentor to come up with a structure
The writing process - how I wrote my book in 30 days
Editing, illustrations and graphics - when the real adventure began
A brief outline of the contents of my book - what you’ll find in each chapter

Useful Links:

info@nacre.com.au
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

See omnystudio.com/listener for privacy information.

Podcasting - The New Blog For Allied Health Professionals

Mon, 17 Dec 2018 01:07:07 +1000

Have you ever wondered if maybe you should start a podcast for your allied health business? Or how difficult it might be to get set up and running with a podcast of your own?

In this episode, I talk about podcasting, pull it apart, and demystify it a little bit. I’ll walk you through the main reasons why you should (probably) start a podcast and the steps to get started (because it’s actually not as hard as it sounds!).

Topics covered in this episode:

Why start a podcast
Why podcasting is the new blog
The benefits of podcasting for time-poor clients
Why podcasting is a great marketing tool
Simple steps to get started with your podcast
Figuring out the purpose of your podcast
Knowing your listener
My process to brainstorm ideas and plan out content
Why you should hone in on a micro-topic for each episode
The ideal length for your podcast episodes
Recommended styles, formats, and approaches for your podcast
The tech I use to record my podcast
What to say in your intro and outro
What you need to know about editing and publishing your podcast
Common excuses and objections to starting a podcast

Useful Links:

info@nacre.com.au
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

See omnystudio.com/listener for privacy information.

Sharon Moore Interview - Managing Health One Sleep At A Time

Sun, 09 Dec 2018 23:50:47 +1000

Most people underestimate the importance of a good night’s sleep. It affects your day-to-day function, including speech, and it’s no different for kids.

I caught up with Sharon Moore, a Speech Pathologist superstar, to talk more about the connection. She’s the founding director of Well Spoken, a private practice in Canberra servicing referrals from medical and dental specialists, for patients of all ages, and has dedicated 38 years to the industry.

Her background in the complex issue of sleep apnea and how it affects our speech stems from her training in Adelaide and a deep interest in Orofacial and Myofunctional principles. By integrating these into traditional speech pathology, Well Spoken takes a unique approach to managing disorders of the upper airway including breathing, swallowing, chewing, phonation, resonance and speech.

She also spent 10 years in child psychiatry, which she cites as her grounding for socio-emotional counselling, in understanding people and communication.

Sharon is also an international speaker, travelling for local, national and international conferences.

Her extensive knowledge and training has also resulted in her receiving an invitation to be on the trans-disciplinary team for Canberra Sleep Clinic.

On top of that, she is the author of Sleep-Wrecked Kids, which is aimed at helping parents raise happy, healthy kids one sleep at a time.

Episode highlights:

An insight into Sharon’s background - 38 years’ experience, trained in Adelaide
About Sharon’s speciality - what a speech pathologist actually does
Sharon’s primary area of interest - the upper airway health and function
New research on upper airways - the connection to sleep apnea
Being part of the Trans-disciplinary team for Canberra Sleep Clinic
Society’s attitude towards sleep
Feedback on Sharon’s book, Sleep-Wrecked Kids
Developing a sleep screening tool with a specialist in Sydney, Dr Jim Papadopolus
SSS-Disturbed Rest - developed for allied health professionals
Screening children’s sleep is critical
Many parents don’t know what to look for when looking at their children’s sleep patterns
Sharon’s private practice clients - a mix of general sleep-related clients and higher upper airways clients
The benefits of a sleep screening questionnaire
How Sharon developed her business skills - learning from her “dumb mistakes”
Where Well Spoken is headed next - global domination of sleep
Glymphatic system - a newly discovered system in the brain that’s only there when we sleep
Sharon’s global mission: increase parents’ understanding of sleep
Parliamentary enquiry into sleep health awareness
Sharon’s sleep tips for business owners

Sharon's Website

Sharon on LinkedIn

See omnystudio.com/listener for privacy information.

How To Run Group Programs for Your Allied Health Practice

Mon, 03 Dec 2018 01:50:09 +1000

Running group programs is a popular topic that seems to be bending the minds of many allied health business owners, particularly those working with children and families. It’s often something private practices want to offer to their clients, but can’t make work from a profitability point of view.

While running groups are a lot of work, they’re also a lot of fun. In this podcast, I share my tips on how to make group programs work for you, your team, your business, and your clients.

Topics covered:

NDIS fee schedule for group programs
Crunching the numbers - looking at the costs of staff, preparation and resources
Looking at the profitability of your group program
Planning a new group program - start with a blank canvas
Knowing your clients and planning around them
Handouts - branding, language, form
The use of interactive handouts/video
Creating solid communication with parents, carers and educators - Facebook groups, phone, email, Zoom, Skype
Social media apps for group participants - Seesaw.
Sameview app founded by Danny Hui
Providing a whole experience

Useful Links:

info@nacre.com.au
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

See omnystudio.com/listener for privacy information.

Allison Joyce Interview: Falling In Love With The Numbers Of Your Business

Fri, 23 Nov 2018 05:36:49 +1000

Knowing your numbers is essential for running a successful business but it seems many allied health business owners don’t know how to manage their books properly.

Allison founded the company in 2004, when she was working as an accountant and consultant and noticed a large number of SMEs with poor bookkeeping.

Although the company is based on the Sunshine Coast, the team of seven works virtually with business throughout Australia providing “clarity, consistency and confidence”.

Episode Highlights:

When and why Allison founded Efficiency Partners
Has being a business owner been everything Allison thought it would be?
What Allison has learned from being a business owner
Getting a professional bookkeeper for your business can give you more control
Why are businesses cautious of engaging a bookkeeper?
What Allison likes about Xero software
Allison’s thoughts on DIY vs experienced advisor Xero setup
The best way to engage a bookkeeper
The future of bookkeeping - working virtually
Benefits of virtual bookkeepers
What services Efficiency Partners offers - 3 different packages
Falling in love with the numbers and what that can do for your business
What a bookkeeper brings to the mental health of a business owner
Finding your way with the NDIS
Allison’s tips on managing your summer cash flow
Allison’s everyday tips for running a business - regular invoicing and remove paper from your business

Useful Links:

Efficiency Partners Website
Efficiency Partners LinkedIn
Allison Joyce LinkedIn

See omnystudio.com/listener for privacy information.

Summer Break Survival: Maintaining Personal Energy When Business Is Booming

Sun, 18 Nov 2018 23:34:56 +1000

No one knows a business's unique rhythms better than the business owner themselves, but we nearly all experience a busier life across the last quarter of the year. Business gets even more frantic in the last few months, especially in December, as the holidays hit.

At this time of year we start to notice seasonal cycles and changes, like seasonal client demands and so on. One major thing we should concentrate on though is maintaining personal energy throughout the chaos.

In this episode I cover:

Seasonal changes and cycles of business
Being vulnerable to drama
Overreaching and over servicing clients
Prioritise your work
The benefits of a to-don’t list - delegate the less important items
Work using the three by 3:00 pm rule

Useful Links:

info@nacre.com.au
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

See omnystudio.com/listener for privacy information.

Susan Hawkins Interview - Preparing The Allied Health Sector For The NDIS Audit

Sun, 11 Nov 2018 22:15:44 +1000

Do you have quality embedded in your overall allied health operation?

I spoke to Susan Hawkins, one of the founding directors of Practical Quality plus (PQplus), about quality assurance for allied health business owners, the NDIS audit process and how the company helps both new and existing allied health providers.

PQplus was founded as the NDIS was rolled out across Australia. The company helps new and existing providers understand the compliance requirements around quality.

Having previously worked in the human services sector across disability, mental health and aged care, Susan is well positioned to ensure quality is embedded in all aspects of allied health operation.

Episode highlights:

What PQplus offers
Helping new and existing NDIS providers understand compliance requirements
Quality should be embedded in the organisation
Helping allied health business owners get ready for the NDIS audit
Creating customised but flexible policy documentation
The shift of the NDIS’ expectations of allied health businesses
Susan’s thoughts on the national practice standards - translation issues
What Susan thinks should be included in the national practice standards - basic HR and professional development standards
Susan’s allied health social background - trained as a social worker, worked in England.
Dramatic NDIS changes to come - managing the risk
How NDIS will be advantages for business owners - opening up the market and client base
How PQplus helps allied health providers - different packages and products on offer for both new providers and existing providers
Launch - a guide around understanding audits for the long-haul

info@nacre.com.au

Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

QP plus Website

Susan Hawkins LinkedIn

See omnystudio.com/listener for privacy information.

Miriam Raleigh Interview - Bridging The Gap In Paediatric Dietetics

Mon, 05 Nov 2018 04:11:48 +1000

There are plenty of dietitians in Australia and while the number of those specialising in paediatrics is growing, so are the number of children and families needing help.

In this episode, I chat with expert paediatric dietitian and business owner, Miriam Raleigh, about the specialist nutrition sector, telehealth services and balancing private practice duties with family duties.

After studying at Monash University with a placement at the Royal Children’s Hospital, Miriam went on to work in adult health services and paediatric dietetics both in Australia and overseas in London.

Upon returning to Melbourne in 2009, she used her 16+ years of experience and her new experience as a parent to found Child Nutrition, a private practice providing expert nutritional advice for children and their families.

Since opening, Child Nutrition has grown with another 3 locations now open across Melbourne. The practice also offers Telehealth services to help reduce the wait time for such a prolific sector.

In this episode, I cover:

What Child Nutrition is and what the practice offers
Miriam’s background in paediatric dietetics
What the first year of Child Nutrition looked like - making time to grow the business
Learning to run a business - business workshops, SEOs
Building a team over the years with the birth of Miriam’s children
Baby-proofing the business - being selective about the hiring process
Moving to Practice Management Software
Taking the admin load off with a Virtual Assistant
New projects for the year - an online course for parents of children with coeliac disease
How Miriam built the online course - getting it out in front of GPs and families
What will the course look like in 6 months’ time?
Miriam’s grand vision for her private practice - what will it look like in 6 months’ time?
Moving more towards Telehealth services
How Miriam divides her time across the week - juggling admin, marketing, projects, clients, family
How Child Nutrition fits in with other allied health services
Fussy eaters vs children with oral aversions
Dietetics and NDIS - a limited number of children are self-managed
Miriam’s thoughts on NDIS
Finding a dietitian - through the Dietitian Associations of Australia (DAA) website
What it’s like running a private practice - hard work but more time for one-on-one to build a relationship with families
What the business has taught Miriam
Bringing other experts onboard - finding the balance and making better use of her time
Miriam’s advice to budding dieticians

Useful Links:

info@nacre.com.au
Cathy Love LinkedIn
Nacre Website
Private Practice Made Perfect
Podcast

See omnystudio.com/listener for privacy information.

Business Planning: How To Get What You Want From The Year Ahead

Mon, 29 Oct 2018 00:48:22 +1000

It’s getting to that time of year when everything seems to speed up, blurring past us at record pace. It’s a busy time of year but it’s also the perfect time to delve deep into strategic business planning for the year ahead.

A lot of business owners tell me they will do their business planning in January, which is OK. It’s a lot better than no business planning. But would they benefit more from getting a red hot run in the last few months of the previous year? I think so.

In this episode, I cover:

Why is it good to plan for the year ahead?
How to use real life information to build a solid business plan
Identifying your highs and lows
Dissecting your business - profit, team, services, clients, pricing
Looking at your software and systems - are they working for you?
Do you have ‘background business hum’?
Asking yourself the all-important question: what do you want your business to look like?
Taking a look at your marketing and promotional material - how will clients find you locally, nationally and internationally?
Playing the numbers game to build a better plan

Useful Links:

info@nacre.com.au

Cathy Love LinkedIn

Nacre Website

Private Practice Made Perfect

Podcast

See omnystudio.com/listener for privacy information.

Ep. 57 Yianni Serpanos Interview - Reimagining The Healthcare Experience

Mon, 22 Oct 2018 01:30:17 +1000

The allied health industry is slowly moving into the digital age, but needs to do more to respond to changing technology.

I chatted to Yianni Serpanos who’s helping Australia do just that. Yianni is the CEO and Founder of coreplus, Australia’s leading digital health practice management platform. The company is focused on delivering a “practice happy” experience that’s available anywhere, anytime.

coreplus allows health professionals to manage client records, appointments, Medicare billing/ claiming and finances in one online system accessible from any internet browser, smartphone or tablet.

coreplus began in 2009-10 and continues to grow after implementing a number of firsts in the allied health industry, including Medicare online claiming.

In this episode we talk about the digital healthcare experience, implementing changes for allied health professionals and the digital marketplace.

Topics covered:

coreplus is Australian focused - staying up to date with allied health rules and regulations
How the platform works for allied health professionals
What is interoperability? How systems connect with each other.
Agreed language between allied health providers
Yianni’s thoughts on the digital healthcare system in Australia
How the client/patient experience is being impacted by the changes in technology
The full digital health experience - an emerging idea
The evolving customer experience
Merging digital marketing thinking with health tech
Making the most of the ‘exit phase’ - following up on the client and building the relationship
The next steps allied health business owners should be taking - understanding the Privacy Act
Data breaches - human error in the healthcare industry
Change isn’t a one-off event - allied health business owners need to continually improve their understanding of the rules and regulations with the help of advisors
What’s the digital marketplace?
Yianni’s thoughts on how the digital marketplace will progress
Are GPs going fully digital in the next 12 months?
Connecting allied health business owners with secure messaging
Cooperating with the Australian Digital Health Agency
What will digital healthcare look like in the next 5 years? Australians need to build an integrated health team
Reimagining the business model of healthcare - can we introduce a subscription style healthcare service?

See omnystudio.com/listener for privacy information.

Ep. 56 Danny Hui Interview - Connecting Care Teams In The Disability Sector

Mon, 15 Oct 2018 00:03:12 +1000

Navigating the disability sector is challenging at the best of times but having a care team that is connected and on the same page is giving families and allied health providers the ‘confidence to thrive’.

Danny Hui, Founding Director of sameview, a digital platform designed to help address the problem of disability care coordination. The app works by bringing the care team together - doctors, care workers, therapists, educators, family members etc. Using the app, users and providers can track and share goals and events and keep the team up-to-date to enable effective collaboration.

Prior to starting the business, Danny worked in the utilities industry and has a background in engineering. The idea for the app came from his own experience with the stresses of managing a loved one’s care.

Last time we spoke, Danny was in the middle of an accelerator program with Optus, which he ended up winning. Fast forward 10 months and the app has officially been launched, with many users and allied health professionals enjoying its benefits.

In this episode we chat about the development of the app, feedback from users, NDIS and what success looks like to Danny.

Topics covered:

Winning the Optus Future Makers accelerator program
Building a market-release version of its product using generous funding
Danny’s background in engineering
Upgrading the platform to engage and reward its users
How the app works - social media-type interface, creating a profile, inviting the team
Feedback from allied health professionals - creating an efficient platform for allied health professionals
Launched in Brisbane - week-on-week growth ever since
Seeing growth from educators, mobile therapists and support workers and family members
Breaking into the medical sector - working to gain traction with paediatricians and hospitals
How the platform is working for families - an opportunity for self-managing (NDIS) families
Danny’s work to measure results to prove the platform’s value
Keeping the app open for NDIS goal setting - the ability to customise goals
What can be uploaded to sameview - photos, documents
Co-designing based on users’ feedback
2019 plans - University research project
What does success look like to sameview?
Building special features for providers - plan reviews
All the information needed for allied health professionals - www.sameview.com.au
Online community on Facebook - feedback, communicating about goal setting and teams
A platform for users of all ages - built for everybody who needs care
Danny’s NDIS plan for his son, Monty
Working with allied health professionals to solve the issue

Useful Links
info@nacre.com.au

Cathy Love LinkedIn

Nacre Website

Private Practice Made Perfect

Podcast

See omnystudio.com/listener for privacy information.

Ep. 55 Interview with Chris Stenhouse - Learning From Your Bookkeeper

Mon, 08 Oct 2018 00:01:36 +1000

Understanding all aspects of your financials is key to the successful running of any business, but it can be a major downfall for some. Having a good bookkeeper can not only ensure you don’t ‘muddy the waters’ but can also be used to set budgets, KPIs and address any financial weaknesses.

This and more is covered in my interview with Chris Stenhouse, Business Manager at Professional Booking Services (PBS).

The Melbourne-based family business was founded in 1983 by Chris’ mother. Though he is now a successful bookkeeper, Chris’ background was in technology, having worked for Apple for seven years.

Built from the ground up by Chris’ family, the company continues to grow and is now located in its own purpose-built premises in Melbourne’s Notting Hill. From there it provides full financial and administrative solutions to businesses throughout Australia and overseas.

Working across all industries, PBS bookkeepers support businesses with turnovers ranging from $50,000 to $12million.

Topics covered in this episode:

Chris’ favourite clients - Allied Health Professionals
Every business owner needs a finance team - what’s the difference between a bookkeeper and an accountant?
What makes a good bookkeeper?
Chris’ advice on how to know if your information is being wrongly recorded - know what you’re looking for
The importance of a good rapport between the bookkeeper and business owner
Making bookkeeping love happen - conference calls, phone calls, emails
Teaching the basics to business owners
Better understanding your cost of sales
Learning to account for other business expenses
Chris’ thoughts on how often fees should be increased
How bookkeepers can set up a budget for business owners
Understanding your earning potential through budgets and billable days
New ideas in the industry - direct debit reports
Building your budget from nothing
Setting KPIs with your bookkeeper - you always want to stretch your business
The importance of testing and measuring your business before any change takes place
The financial habits of allied health business owners
Chris’ advice for keeping an eye on the trends and how often business owners should be checking their financials
Bookkeepers are for every business owners - no matter how small
The importance of getting your financials in order from the beginning - a bookkeeper’s knowledge of GST needs to be ‘spot-on’
What are profit losses and balance sheets and what are the differences between them?
Accounting for unusual expenses correctly
Monthly reviews of your financials are key to protecting yourself from surprises
Chris’ tips on dealing with debtors - have a set time before you write them off, chase them up and bill in advance
Chris’ thoughts on connecting your practise management software to your cloud accounting
What Chris learned from ZeroCON
Chris’ tips on staying on top of your payable reports

Useful Links

info@nacre.com.au

Nacre Website

Private Practice Made Perfect

Find out more about PBS on their website.

Follow them on Twitter.

PBS on LinkedIn.

Chris Stenhouse on LinkedIn.

See omnystudio.com/listener for privacy information.

Ep. 54 Interview with Lisa Fruhstuck: Providing Opportunities For Your Local Community

Sun, 30 Sep 2018 23:43:13 +1000

Running a successful private allied health practice depends on many things, but one of the key elements that can sometimes be underestimated is knowing and understanding your local community.

In this interview Lisa Fruhstuck, director and speech pathologist extraordinaire at Shine Early Intervention, shares her secrets for running a successful private practice and providing opportunities for both families and children as independents from her local community.

Shine Early Intervention is based in the Macarthur region of New South Wales. The private practice provides high quality mobile speech pathology services for children with Developmental Delay, Autism Spectrum Disorder, Down Syndrome and other complex diagnosis aged 0-7.

The practice is the brainchild of Lisa who saw a need for a private early intervention team in the wider Sydney region and, 5 years later, are expanding to provide more opportunities for their local community.

Lisa has over 18 years’ experience working in Australia with children with special needs, having working in the government and not-for-profit sectors prior to opening the practice.

Listen to the short 30-minute chat to find out more about Lisa, her plans for the future and her words of wisdom for her fellow allied health business owners.

Topics covered in this episode:

Where did private practice start for Lisa?
What the first 5 years have been like - a rollercoaster adventure
Who’s in the team?
Managing the team
What makes Shine Early Intervention different?
The importance of a local team and a local business
Getting the message across - Facebook, local expos + word of mouth
Secret sauce for recruiting
Dreams and plans for the next year
Follow Shine Early Intervention progress on Facebook
What have you learnt so far in business?
Work experience for children with disabilities
What have you learnt about yourself?
The development of the Shine Shed - what will it provide?
How will the Shine Shed be used for delivering therapy?
Countdown to Opening Day - October 2018
Plans for 2019 - implement groups, recruit more therapy staff + developing current staff
Using the play facility to develop future staff
Dreams post-Shed
Clinical work vs management work - 2 days a week clinical
Words of wisdom for allied health business owners

Follow Shine Early Intervention on Facebook.

Learn more about Shine Early Intervention on its website.

Follow Lisa Fruhstuck on LinkedIn.

See omnystudio.com/listener for privacy information.

Ep. 53 Jenny Pither - The Value Of Having A Virtual Assistant For Your Allied Health

Sun, 23 Sep 2018 15:00:00 +1000

Administration work is of paramount importance for any business, but it often takes too muchtime. Outsourcing work to a Virtual Admin Assistant can free up your time whilst keeping overheads low. It’s a win-win.

To highlight the value of Virtual Assistants, I interviewed Jenny Pither, founding director of Allied Health Admin Services, with more than 25 years experience within the medical and allied health industries.

She helps businesses keep costs low, and efficiency high and has enough NDIS knowledge to be deemed the NDIS post-processing queen.

It’s 45 minutes of insightful business chat, but without the boring business jargon. In this interview you’ll hear Jenny’s predictions for the future of NDIS, her favourite practice management software and the ins and outs of virtual assistants helping to run a successful business.

This episode covers:

What exactly does a Virtual Assistant do?
What services can a Virtual Assistant offer?
How can hiring a Virtual Assistant keep running costs down?
Helping allied health professionals navigate the NDIS portal
Admin work and how it’s one of the biggest hassles for allied health business owners
Getting the most from invoicing using a Virtual Assistant
Quality, Safeguards and Auditing Process of the NDISs
Getting the basics done right - policies and procedures that every business should have in place
Providing evidence to the Quality and Safeguards Commission
Being transparent to your client base and the general public
Jenny’s favourite Practice Management Software - Cliniko vs Nookal
Supporting allied health professionals
Starting Virtual Assistants on a basic contract
Why you should learn to trust Virtual Assistants - knowing what to ask for and how to word it
Learning a client’s voice as a Virtual Assistant
Jenny’s professional background in radiology and general practice to allied health
Medical transcription dying out
Lessons Jenny’s learned by starting her own business - upskilling yourself is important
The future of Allied Health Admin Services - consulting on NDIS and moving into the planned management sector
Running a business without a strict business plan
Using a Business Advisor to better your business
Proud moments in business for Allied Health Admin Services - Finalists in its local Business Awards
Lessons Jenny’s learned about herself
Jenny’s question to Cathy: how are you navigating NDIS?
Why Cathy de-registered from the NDIS in 2017
NDIS predictions - the future could be bleak
Will tiered pricing come to fruition?
Will NDIS be just as big a financial strain on Australia as Medicare is?
Why business models should be adapted to be less one-on-one
Pricing models - reducing NDIS therapy fees so clients can get more sessions in their package
The importance of experimenting with different pricing models to find a happy medium
Value of allied health Virtual Assistants

Follow Allied Health Admin Services on Facebook.

Learn more about Allied Health Admin Services on its new website.

Connect with Jenny Pither on LinkedIn.

See omnystudio.com/listener for privacy information.

Ep. 52 Trudy De Silva - Stress-Free Business Tips

Sun, 16 Sep 2018 15:00:00 +1000

It’s everyone’s dream to operate a stress-free business but is it actually possible when dealing with the everyday challenges of the NDIS? It seems it’s not impossible.

In this episode, I talk to Trudy De Silva, a Speech and Language Pathologist. She is also Director of De Silva Kids Clinic, a multidisciplinary private practice offering speech pathology, occupational therapy, psychology and music therapy for children with disabilities.

The Melbourne-based practice runs clinic sessions on-site as well as outreach services at schools, kindergartens and homes.

Trudy has built her clinic from the ground up and has grown it significantly over the past 10 years, so she knows what she’s doing. She graduated with a Bachelor of Speech Pathology from La Trobe University and has been working in the paediatrics sector ever since.

Delivering family-centred therapy and an allied health team is her number one priority and she’s got some some sneaky tips up her sleeve when it comes to developing a strong team, being at the mercy of the NDIS, and dealing with cash flow and debt collection.

Topics covered in this episode:

A brief history of De Silva Kids Clinic
Being a Clinician vs managing a business
Top tips for leading a great team - your relationships are key
Boosting Therapist’s performances through regular scheduled meetings
De Silva Kids Clinic: delivering a family-centered approach
How to navigate NDIS
Trudy’s thoughts on NDIS tiered pricing
Navigating your team through NDIS changes
The differences in management and clients post-NDIS
Debt collection tips - uninterrupted admin time is key
Cutting rental costs for better cash flow - one way is to buy a property
Have the confidence to solve your biggest problems
Ways to recruit: ads, Facebook, LinkedIn and word-of-mouth
Hybrid business models - the stability and flexibility of hiring both contractors and employees
How to be a paperless business
Managing client data
Optimise your practice performance using your CRM data
The importance of Admin staff - the only thing they don’t do is the therapy
A look at Trudy’s typical week juggling motherhood and being a small-business owner
Navigating the transition from Clinician to Manager - make room for business work and don’t wait until you’re forced to drop your client work
The future of the business - a second premises in the pipeline
What percentage of the business is clinic-based services vs outreach services?
Furthering community involvement through family workshops
Helping families understand and navigate NDIS
The importance of a homely Clinic
Highlights of De Silva Kids Clinic

Links

Follow De Silva Kids Clinic on Facebook

De Silva Kids Clinic website

See omnystudio.com/listener for privacy information.

Ep.51 Jon Hollenberg - Five by Five Wordpress Website Design

Sun, 09 Sep 2018 22:00:00 +1000

our website is the gateway to your business for many of your potential clients. If it doesn’t give a good first impression or if it isn’t easy to use, chances are you could lose some business.

So in this episode I’ve brought in my go-to man for all things to do with websites. Jon Hollenberg is the owner of Five by Five Website Design and the Author of "Love at First Site - How to Build the Website of Your Dreams" (see below for a link to a free copy of it).

You’ll love this chat because Jon talks at the level of a ‘normal’ person like you and I without baffling us with tech speak.

It’s like a 40 minute Website Masterclass! Jon talks about treating your website as your own piece of online real estate, how to position yourself as a thought leader and how to use content and images to support that. We discuss being bold in the age of video. And, thank heavens, we talk about search engine optimisation (SEO) in terms that even I understand.

Jon knows his stuff. He first started building websites 18 years ago and has now grown his team to 20 people worldwide. Jon is based on the Gold Coast but has clients all over the county and has worked with brands such as Qantas, Jetstar, Jeep, Chrysler and Dodge.

Here’s the breakdown of what’s in store for you:

When Jon first started creating websites he started from a spare bedroom in his boardshorts and now his team has grown to 20 people
Where to start when it comes to creating your website
Building a website does not need to be a chore
A website can be one of the first points of contact for a customer and you want to put your best foot forward
Make your website work harder for you
People often undervalue the experience and value they bring to their customers/clients and they tend to not want to make their website stand out from the crowd
The importance of content and being an authority in your marketing place
Getting in the right mindset for creating your website and getting ‘unstuck’
The importance of putting value on your website
The best tools for the job
Why Google loves Wordpress
Wordpress is driving 30% of all websites on the internet
The importance of visual design
A website is not set and forget. You also need a content strategy in place and high value content to back it up
The different ways to drive traffic to your website
My learning curve with my first website [Hint people don’t just flock to your website, you need to promote it]
The website is a validation tool that you are an authority and leader in your chosen industry
Generating new leads through your website
SEO 101
The two components to SEO
The emphasis on speed,load time and mobile friendliness
Plugins that can help you with SEO
Backlinks and why it’s useful
How you can rank your website higher than your competitors
The advice Jon gives his clients for headshots
Remember the business owner and team is the product and the power of photography
Using videos on the website and the importance of a WHY video
A little trick Jon uses to capture videos for his clients
Having visual consistency with your brand
Technical intelligence and the user experience for your website
Creating a diagnostic tool for your website
Demystifying a call to action
Jon’s book is a how to guide on partnering with a website designer and easing the process for people about to build their new website

Jon Hollenberg on LinkedIn

Five By Five Website

Love At First Site - How To Build The Website Of Your Dreams - You can download a copy of Jon’s book for free. Cathy Love on LinkedIn Nacre Website Listen to more episodes here

See omnystudio.com/listener for privacy information.

Ep. 50 The Why, What and How of Self-Publishing for Small Business Owners with Michael Hanrahan

Mon, 03 Sep 2018 00:54:34 +1000

There is considerable value in being a published author as a professional. In this episode, I talk to Michael Hanrahan, the Director of Publishing at Michael Hanrahan Publishing (MHP) in Melbourne. MHP helps professionals and small business owners self-publish their books.

Michael has been in publishing for his entire working career, starting with Wrightbooks, a small publishing house and progressing to Managing Editor at John Wiley & Sons Australia. In 2003, Michael decided to become a freelance publishing provider, working for many of the major publishing houses, including Oxford University Press, Random House and RMIT Publishing.

With experience in all areas of publishing from editing to printing to ebook and bookshop distribution, Michael started MHP in 2014.

Today, MHP is a leading provider of small business self-publishing in Australia, with a focus on high-quality professional books that help those business people stand out from their competitors, sets them up as the experts in their field and helps them promote their business to a wider audience.

Michael has been featured on radio, in magazines and in The Huffington Post Australia. He is also one of the original contributors to Andrew Griffith’s Smallville community, and has written a book on how to self-publish.

We talk during the interview about all things writing, from structuring your book to the editing process and how to get started with your book.

In This Episode:

What is an end-to-end publishing service?
I haven’t written a book but I think I’ve got it in me… Where do I start?
Where to start in the actual writing process
TIP: Why are you writing your book, and what are you actually going to write about?
The central question for your book: What is the single question you’re trying to answer with your book?
The importance of a brainstorming session
What is a content list and how many do you need?
Your first draft is just that
TIP: Just write it down!
The editing process is where we can make your book beautiful
The second draft is when you should start sending it to people to review
The importance of breaking it down into chunks
Michael stresses you’re a lot closer to having a book at a scramble of 40,000 words than a perfect 5000 words
How self publishing allows for you to really have your own voice
Readers want practical advice. They’re not really after the’ academic fluff’
Michael is not a fan of the phrase ‘You should write as you speak’. He says, “writing is writing and speaking is speaking” but that doesn’t mean you can’t add your personality and tone to your book
A sneak peak into the editing process
The art of editing
The different levels of editing
The interior design process of creating a book
The advantage of self publishing is the author gets to make the final decision with the design
The most difficult part of the whole process... the cover
The worst thing you can do for the cover design process
The reason why Michael turns down some authors
Writing the book is the easy bit, it’s the promotion phase that can be difficult
A book is a business card on steroids
The wrong approach to writing a book is thinking it will be a great revenue for earning cash
The emerging field of audio books and the value of ebooks

Michael Hanrahan Publishing

Michael Hanrahan on LinkedIn

Cathy Love on LinkedIn Nacre Website Listen to more episodes here

See omnystudio.com/listener for privacy information.

Ep.49 The importance of team culture and the challenges of dealing with the NDIS in private practice with Kerri-Anne Telford

Mon, 27 Aug 2018 02:00:00 +1000

In this episode, we talk to Kerri-Anne Telford, an Occupational Therapist with a private practice in the Eastern suburbs of Melbourne.

We talk about team culture, using private practice softwares, NDIS opportunities and challenges and a lot more

What is covered in this episode:

The team
The combination of the practice’s independent contractors and employees
Her story in starting her own private practice - finding team members and a new office
Kerri-Anne’s weekly schedule
Goals of the practice
The surprises and learnings from the 3-year growth and run of her practice
Her business smarts and where, when and how she got it
Her favorite books
How she uses emotional intelligence in leading her team
The impact of practice management software to her business
Her thoughts on the NDIS
Her hunch on what is to happen in September with tier pricing
Families and fundings from the NDIS
The next 12 months for her private practice
What Cathy would do if she had a private practice with clinicians and her thoughts in terms of leading a team with the NDIS
The importance of organizational culture in her business

Links:

Website

See omnystudio.com/listener for privacy information.

Ep.48 Setting up your private practice startup with Anjelee Khosla

Mon, 20 Aug 2018 02:00:00 +1000

In this episode, we talk to Anjelee Khosla, Founding Director of Anjelee OT. We discuss many things about business including the value of going slow, steady and mindfully into business, business plans, power of networking, social media and a lot more.

Anjelee OT is a start-up company that was founded in January 2018. The company’s mission is “to empower families of children with challenges by enhancing their strengths, building their skills and creating solutions within a fun and therapeutic environment to achieve positive and meaningful goals."

What is covered in this episode:

Private work of Anjelee before starting Anjelee OT
The things she has been doing to get started
Finding networks for the business
Working on her Instagram business account
Learnings from building her own website
What she’s doing to get clients, introductions, and opportunities
Business plan for the next 1-2 years
Source of her business skills
Dancing through family, business and all matters in life
How Anjelee OT will be by the end of 2018
Cathy’s plan on coming back to clinical work and doing a workshop on NDIS

Links:

Anjelee OT Website

Anjelee OT Instagram

Angelee OT Facebook

See omnystudio.com/listener for privacy information.

Ep.47 Running a values-based private practice that supports parents and children with Sonja Walker

Mon, 13 Aug 2018 02:00:00 +1000

In this episode, we talk to Sonja Walker, Founding Director of Kids First Children’s Services. She has also recently launched her first book. We also will talk about her team and her values-based business.

Kids First provides support for families and children with sensitive needs. The company has gathered a highly trained, vastly experienced team of children’s speech pathologists, occupational therapists, psychologists and teachers who can provide children and parents with the practical, caring help they need.

What is covered in this episode:

Background on Kid’s First Children’s Services
How Sonja anticipated the business when it started and the challenges she has gone through
Thoughts on women working in allied health
Highlights in her private practice
What to expect and love from her book: School Ready - A practical and supportive guide for parents with sensitive kids
Extra bonus materials from the book
How Sonja’s week looks like
Key learnings from being a business owner
The story of figuring out the values that she practices in her business
Doing charity work and working with B1G1
Their team’s daily huddle and how communication works throughout the team
Apps and programs they use in their business
The stage of the business today and in the next 5 years

Links:

Kid’s First Children’s Services

Book: School Ready

B1G1

See omnystudio.com/listener for privacy information.

Ep.46 Planning your Holistic Occupational Therapy Private Practice from the ground up with Alyce Svensk

Mon, 06 Aug 2018 02:00:00 +1000

In this episode we talk to Alyce Svensk, Occupational Therapist and Founding Director of Sensational Start Occupational Therapy.

Sensational Start is 12 month old business that provides families with a holistic services that support the development of children, identifying areas of concern and providing genuine evidence-based paediatric therapeutic support.

What is covered in this episode:

The start of the business
Learnings from working for her in-law’s business
Importance of SOPs (Standard Operating Procedures) in a business
The difficulty of creating SOPs for OT
Integration and maintenance of SOPs into the business
Sensational Start’s business plan 12 months ago
Where Alyce picked up her management know-how
The reason her business took off to a flying start in a 12-month period
Suggestions for word-of-mouth marketing and how she made her business stand out from the rest
What worked for the business to bring in early referrals
Practice management software used by the business
Bringing in admin support and an additional clinician
How Alyce feels about being an employer
What sets Sensational Start offer that makes it different from the rest
How the support from family in therapy is being received
In terms of packaging, pricing and planners, how will the NDIS support the holistic approach to therapy
Is the business setting quotas for clients coming from different areas including the NDIS
Next steps for Sensational Start
Information about their workshops for local therapists
What Alyce thinks Telehealth will look like - what things will and will not work
The things Alyce is most proud of about her business
What has her business, Sensational Start, taught her
How Alyce sees the future of Sensational Start in the next 12 months
Words of wisdom for people in the first 2-3 years of business

Links:

Website

Facebook Page

Alyce Svensk LinkedIn

See omnystudio.com/listener for privacy information.

Ep.45 The ESSA and its member Exercise Professionals with Nardine Presland

Mon, 30 Jul 2018 03:12:14 +1000

In this episode, we talk to Nardine Presland, Member Development Adviser of ESSA.

ESSA is the Exercise & Sports Science Australia is a professional organisation that establishes, promotes and defends the career paths of tertiary trained exercise and sports science practitioners.

What is covered in this episode:

What is ESSA?
4 professions covered by ESSA, their accreditations, services, and differences
Number of members and practicing exercise physiologists at present
The services offered by exercise physiologists in the NDIS and NDIA
Trend on private practice with exercise physiologists and scientists
Exercise psychologists working with families and children
Employing exercise physiologists and their pay
Professional development investment activities needed for engaging exercise physiologists and scientists
Insurance for exercise professionals
The future of ESSA and its members in the next 5 years
The roles and services exercise professionals can bring in when working with children, teens, and people with different abilities
Exercise physiologists working with children and teens with autism and the neurodisability space
The Exercise Right Awareness Campaign
Insight and take away from the podcast episode

Links:

ESSA

Exercise Right

See omnystudio.com/listener for privacy information.

Ep.44 Building a happy and effective mobile therapy team with Nicole Grant

Mon, 23 Jul 2018 02:00:00 +1000

In this episode, we talk to Nicole Grant, Occupational Therapist and Founding Director of Gateway Therapies in Brisbane, Australia.

Gateway Therapies offers mobile NDIS support services, mobile occupational therapy, mobile speech therapy and autism therapies for adults and children of all ages.

What is covered in this episode:

Background of Gateway Therapies
Reception of clients on their mobile therapy services
Their workplace and how they use their space
The Gateway Therapies team, their employment statuses and experience levels
The need for an engagement process and on-the-job training for young professionals and early career clinicians
Innovative ideas on teaching/learning for Allied Health students
The things Nicole is most proud of in what she’s doing in her business
Time spent by Nicole in a week doing clinical and business development work and how she achieved this
The reason why Nicole chooses to retain clinical work as part of her role especially with the NDIS
How Nicole developed all her business know-how
Why she invests in and supervises her team closely
The difference of Gateway Therapies from other practices
Positioning their practice for the NDIS
Experimenting, implementing, testing and mentoring in business and what you can learn from it
What would Cathy be doing differently

Links:

Gateway Therapies

See omnystudio.com/listener for privacy information.

Ep.43 The Power of Content Generation and Delivery with Ingrid Moyle

Mon, 16 Jul 2018 02:00:00 +1000

In this episode, we have a rich and interesting conversation with Ingrid Moyle, owner of Heart Harmony Communications and Australian Employee Manual.

Heart Harmony Communications is a company that helps small businesses with content marketing, web content, and design.

Australian Employee Manual guides small businesses in writing effective and clear business policies and procedures to comply with human resource legal requirements and build team productivity.

What is covered in this episode:

Ingrid’s story from being an employee to starting businesses
A backgrounder on Heart Harmony Communications
What allied health business owners should be doing in the content marketing space
The shift of how people engage with content and businesses and what is needed to address this
Valuable tips on what and how to write your content
Ingrid’s prediction for newsletters in the future and the use of other channels to get your business’ message out
Repurposing content for different channels to serve different audiences
The kind of content that engage people nowadays
The reason why you need to review and go through your published content yearly and the 3 questions you need to ask yourself when doing so
A run-through on the history, services, and products of Australian Employee Manual
Examples of the policies and procedures covered in the manual
The users of the manual
Suggestions on how business owners can work through the manual
The importance of developing policies and procedures in a business
Ingrid’s words of wisdom for allied health businesses going into the NDIS process
The future of the Australian Employee Manual and Heart Harmony Communications - where are they headed?
The idea of a 3-year business review
Cathy’s thoughts about one consistent problem encountered by allied health professionals and businesses and Ingrid’s view about it

Links:

Website - Heart Harmony Communications

Facebook - Heart Harmony Communications

Website - Australian Employee Manual

See omnystudio.com/listener for privacy information.

Ep.42 Managing an Occupational Therapy business with Liz Brownlee

Mon, 09 Jul 2018 02:00:00 +1000

In this episode, we talk to Liz Brownlee, OT and founding director of Wise OT Solutions.

Wise OT Solutions started 7 years ago and is now well-positioned in the industry. As an industry leader, they provide Occupational Therapy and rehabilitation services to people with varying illnesses, injury or disability.

What is covered in this episode:

Social workers and self-employment in NDIS
Background of Spectrum Clarity, how and when it started, their plans for the business, and the services they offer
The usefulness of Elaine’s university degrees in serving their business
Who are the customers of Spectrum Clarity
How the can-do attitude of the employees help them reach their goals
The things that have taken them by surprise and problems they’ve encountered in the business
How Elaine sees the future of Spectrum Clarity and her worries about several things including the viability of the businesses in the industry
Tips for Allied Health Professionals involved in providing support to children and families
Spectrum Clarity’s social work ethic and respect for the client

Links:

Website

See omnystudio.com/listener for privacy information.

Ep.41 Social work businesses in the NDIS space with Elaine Jackson

Mon, 02 Jul 2018 02:00:00 +1000

In this episode, we talk to Elaine Jackson, a social worker and founding director of Spectrum Clarity.

Spectrum Clarity is a company that provides a customer-centric approach to social services such as service coordination and pre-planning in the NDIS space.

What is covered in this episode:

Social workers and self-employment in NDIS
Background of Spectrum Clarity, how and when it started, their plans for the business, and the services they offer
The usefulness of Elaine’s university degrees in serving their business
Who are the customers of Spectrum Clarity
How the can-do attitude of the employees help them reach their goals
The things that have taken them by surprise and problems they’ve encountered in the business
How Elaine sees the future of Spectrum Clarity and her worries about several things including the viability of the businesses in the industry
Tips for Allied Health Professionals involved to provide support to children and families
Spectrum Clarity’s social work ethic and respect for the client

Links:

Website

See omnystudio.com/listener for privacy information.

Ep.40 The impact of constant learning, technology and delegation of work in private practice with Eva Harrold

Mon, 25 Jun 2018 02:00:00 +1000

In this episode, we talk to Eva Harrold, Speech Pathologist and founder of Healesville Speech Pathology.

Healesville Speech Pathology provides consultations including diagnostic assessments and treatment programs for children with communication difficulties.

What is covered in this episode:

The start of Eva’s private practice
Her Source of referrals
Working through child-centered principles such as kindness, patience and respect and how it has helped her business
The things she did to grow her business and how grapevine or word of mouth has contributed to this
The reason why using telehealth is a good idea in her private practice
Length of her private practice and the importance of her studying
How delegating admin and bookkeeping tasks has assisted her in the business and has given her more time for more important things in life
Advantages of practice management program in her private practice
How having a collaborative approach towards her practice make parents feel more involved and empowered
Engaging parents, especially dads, more in their child’s sessions
What has Eva learned about herself in being a business manager
The advantages of technology for her practice
The reason her business is unique
The application and effect of the NDIS to her practice
Eva’s thirst for knowledge and service
Allied assistant, Nibbler, and his effect on clients
Cathy’s message to the world right now

Links:

Website

Facebook

See omnystudio.com/listener for privacy information.

Ep.39 Business progress through solid team management and clear policies and procedures with Hannah Dunn

Mon, 18 Jun 2018 02:00:00 +1000

In this episode, we talk to Hannah Dunn, occupational therapist and founder of D.O.T.S. Paediatric OT.

D.O.T.S. Paediatric OT offers occupational therapy services and education for children, parents, educators and other professionals.

What is covered in this episode:

The story of the first few years of Hannah’s private practice
The premises of DOTS Paediatric OT
Their private practice team
Strategies used to get their good retention rate
Working with communities, schools and home visits and how it is changing
How they are working with the NDIS
Thoughts and concerns about NDIS and the pending changes
Growing the business with the help of policies and procedures
How Hannah’s move and thoughts about stepping back from clients have improved her management focus and personal life
Things she is proud of in her business
Source of her knowledge and business confidence
Going through an audit and how they dealt with it
What’s in the future for DOTS Paediatric OT
The ultimate dream of Hannah for her business
One thing Cathy would’ve changed in her practice

Links:

Website

Facebook

Instagram

See omnystudio.com/listener for privacy information.

Ep.38 The importance of talent recruitment development and management with Natasha Hawker

Mon, 11 Jun 2018 02:00:00 +1000

In this episode, we talk to Natasha Hawker, CEO of Employee Matters.

Employee Matters provides employee support to small businesses to maximise profitability through employee productivity. The company provides Employee Experts that will guide you in your HR needs.

What is covered in this episode:

Employee Matters’ business updates over the last year
Managing the team and business
The process of rebuilding and rewriting their website and the valuable information you can find there
The reason why education is key to any business
Discussion on the book: Never Split the Difference by Chris Voss
Key things you need to know about recruitment
Tips on interviewing potential talent and building your talent pool
Employee Value Proposition and why you need it
The future of recruitment
The importance of candidate management
Current thinking and practices about performance development and management and the difference between the two
How job descriptions and accountability matrixes help in achieving strategic goals
Voxer App
Ten (10) questions that can power up performance development sessions or one-on-one meetings
The changing state of performance management
10-minute stand-ups and how it helps in action and accountability
Discussion on independent contractors, casual & permanent employees
Legal Contracts
Services of Employee Matters
Book: From Hire to Fire and Everything in Between

Links:

Website - Employee Matters

Book - Never Split the Difference by Chris Voss

Book - From Hire to Fire and Everything in Between by Natasha Hawker

LinkedIn - Natasha Hawker

See omnystudio.com/listener for privacy information.

Ep.37 Creating lasting social impact through giving businesses with Paul Dunn

Mon, 04 Jun 2018 02:00:00 +1000

Today in the podcast we talk to Paul Dunn, chairman of B1G1 and a speaker and mentor for entrepreneurs globally.

B1G1, a social enterprise, is a global movement that helps businesses become giving businesses. This non-profit organization helps small- and medium-sized businesses embed giving activities in their everyday business operations and transactions to create lasting social impact and transformation in the world.

What is covered in this episode:

How and why B1G1 started
Giving businesses and concrete examples of how it is embedded in the way you do business
How Cathy uses B1G1 in her business
Transformations and connections a giving business creates and does to you and your business
The power of small and how it can make a difference
The boom of small businesses and the mindset of owners in the last five years
The United Nations’ Sustainable Development Goals or Global Goals and how businesses can make an impact on these

Links:

B1G1

Projects of B1G

LinkedIn - Paul Dunn

See omnystudio.com/listener for privacy information.

Ep.36 Childhood development through therapy and imaginative outdoor play with Madeline Avci

Mon, 28 May 2018 02:00:00 +1000

Today in the podcast we talk with Madeline Avci, an occupational therapist and founder of Jump Up for Kids.

Jump Up for Kids is a specialised child-centered development service that supports children through their programs, Jump Up Therapy and Jump Up Outdoors.

Jump Up Therapy is Occupational Therapy that provides support, knowledge, skills, and abilities to parents and children in a positive and strengths-focused way for the management of their future development.

Jump Up Outdoors offers fun, exciting and imaginative outdoor play opportunities for children with a focus on the development of the whole child.

What is covered in this episode:

Humble beginnings of her private practice
People working with and helping Madeline run her business
Description and benefits of OT outdoor play through the Jump Up Outdoor Program
The beauty of the natural environment and its effect on kids development and learning
Interest coming from different people and sectors and partnering with them
Learnings over the years about finding, training and retaining great teammates and how a strengths-based approach has worked well for them
The expertise of the Jump Up team
Madeline’s work week and how she juggles clinical, management, marketing, and other business priorities
Madeline’s proudest business moments
Plans for Jump Up Kids Therapy and Outdoors in the next 2-3 years
Discussion of Cliniko, a practice management software, and how it helps their business
Preparation for NDIS
Cathy’s recommendation for a practice management software
Madeline’s thoughts on matching childhood development and health with activities to help children grow

Links:

Website - Jump Up for Kids

Facebook - Jump Up For Kids

Linked In - Madeline Avci

See omnystudio.com/listener for privacy information.

Ep.35 Physitrack and the future of healthcare with Marijn Kortekaa

Mon, 21 May 2018 02:00:00 +1000

Today in the podcast we talk with Marijn Kortekaas, Senior Manager and Head of Asia Pacific for Physitrack.

Physitrack is a cloud-based patient to client engagement solution used by 25,000+ healthcare practitioners with over 1.5M patients in 102 countries. With Physitrack healthcare practitioners better engage patients and help them achieve better outcomes.

What is covered in this episode:

How Marijn joined Physitrack
Background of Physitrack - what it is, what it does and who can use it
The story of how Physitrack was born and how it makes life easier for practitioners and patients
Key things and various exercises on Physitrack that cater to different clients
PhysiApp as a one stop shop for exercise, outcome measures and educational content
Special features and available resources on the PhysiApp and how it makes a seamless connection between the practitioner and client
How the 360-degree feedback on the app helps track and measure outcomes data which can be used for reports, studies, and the growing trend on collecting outcomes data
The importance of Integration of the platforms used in the business
Physitrack and how it integrates with other practice management software systems
How Australia is tracking towards Telehealth and the digital health future
Convenience of Telehealth
Physitrack as an all-in-one platform that provides Telehealth services
Recording audio on video calls in the app to make note-taking easier
The future of Telehealth
Physitrack as a marketing tool for practitioners
The next 5 years for Physitrack
Key things practitioners should look out for when looking for a platform

Links:

Physitrack

PhysiApp

Marijn Kortekaas - Linked in

Marijnn Kortekaas Email - mk@physitrack.com.au

See omnystudio.com/listener for privacy information.

Ep.34 The know-how of publishing your first book with Jacqui Pretty

Mon, 14 May 2018 02:00:00 +1000

Today on the podcast we talk to Jacqui Pretty, Founding CEO of Grammar Factory.

Grammar Factory is a publishing company that works with small business owners and leaders, entrepreneurs, health practitioners, topic experts, and turn their knowledge into published books.

What is covered in this episode:

The reason people put off writing a book
Ways to manage the fear or hesitation of starting
Using a blueprint to guide you in writing your first book
The importance of having a clear idea of who your readers are
Identifying, testing, expanding and organizing your ideas into a blueprint
The value of “how to” books
Methods to help you focus when writing your book
Recommended length for books
Doing a self-review and finding an editor for your book
Different editing and publishing services available in the market
The steps Grammar Factory takes in editing your book
The book cover’s internal layout and design process
Difference of traditional publishing versus self-publishing companies
Marketing your book and the value of building partnerships
Why the Ebook is recommended
Book Blueprint: How Any Entrepreneur Can Write an Awesome Book
Grammar Factory and its services

Links:

Grammar Factory

The Ultimate Guide to Writing an Awesome Book

LinkedIn - Jacqui Pretty

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Ep.33 The Tools used to run a Business of Coaching with Jo Muirhead

Mon, 07 May 2018 02:00:00 +1000

Today in the podcast we talk with Jo Muirhead, the founding director of the Purple Code.

Purple Code is a company that helps people return to work following illness, injury and trauma and works with the tagline “Purpose for People.”

What is covered in this episode:

The story of how and why Purple Code was born
Importance of sense of work and contribution for people
People in her business
Speed bumps in her business venture
The story of how Jo changed her business model and how systems are very important to a business
The advantage of using a recruitment company in finding people who were fit for the job
Investments made when Jo started the business
How a coach has helped her in running her business
How the health system is not designed to help with the chronicity of health issues at hand and how chronicity is disabling people
How to make a business sustainable instead of wanting overnight success
ICF and Coach Training / Certification
How Jo uses coaching principles and other skills associated with coaching has helped her business
Coaching as a unique skill set
Jo as an allied health business coach
The benefits and differences coaching has made for Jo
What happened to Jo’s business when her clinical load went down
The future for Purple Code
Jo’s upcoming book “The Entrepreneurial Clinician”

Links:

Purple Co.

Linked In - Jo Muirhead

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Ep.32 Helping children with disabilities one magazine at a time with Emma Price

Mon, 30 Apr 2018 02:00:00 +1000

Today in the podcast we talk with Emma Price, founder of Source Kids.

Source Kids, founded in 2014, is a multi-channel resource magazine for parents and carers who are raising children with disability.

What is covered in this episode:

Emma’s inspiration in building this business
Range of channels where Source Kids information is available
How Source Kids has grown over the course of 4 years
Variety of the magazine’s audience
Information available on the Source Kids’ website and directory
1st Disability Expo in Brisbane on July 6 & 7, 2018
Activities and exhibitors to expect in the Disability Expo
Source Kids Disability Expo in Melbourne on March 29 & 30, 2019
Practical things supporters can do to help promote the expo
The role of Source Kids as a support mechanism to parents and carers
The mission and vision of the magazine
The magazine as a visual feast which contains energizing content
Sources of images in the magazine
Not all disabilities are visible disabilities
How source kids reminds health care professionals what real collaboration and partnerships with families are
Parents, carers and people with disability making their own decisions
How to establish the best relationships and outcomes with others
Expansion roll-out of the magazine from national to localized state-based magazines
The magazine’s need for expert content for its audience

Links:

Source Kids Facebook Website

Disability Expo Website

Disability Expo Facebook Event in Brisbane

Business Legal Lifecycle

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Ep.31 The Business Legal Lifecycle with Jeremy Streten

Mon, 23 Apr 2018 02:00:00 +1000

Today on the podcast we chat with lawyer and author Jeremy Streten from the Business Legal Lifecycle.

No matter what the size your practice is, you must pay attention to the legal aspects right from the start. If you don’t take care of your legal obligations and plan for the inevitable problems that will surface, you will be exposing yourself to additional stress as a private practice owner.

Jeremy breaks down the 13 phases of your business lifecycle to make it super easy for you to understand.

What is covered in this episode:

Jeremy’s different and holistic approach to service the type of clients rather than the type of work
How the Business Legal Lifecycle is helping small to medium business owners make the right legal discussions at the right time
The most common mistakes made in the first five years of business
Why it is important to get advice from consultants in all areas of your business
Why you need to have a service agreement in place before you start working with clients
The importance of having a debt recovery process in place
Why you need to consider when you start employing staff
The difference between an employee and a contractor
The dangers of listening to 'BBQ advice'  The four stages of your business
An overview of the 13 phases of your business lifestyle
What you need to consider when trademarking
What is considered intellectual property in a private practice
Starting with the end in mind with business planning
The difference between scale and growth
The importance of regularly updating your policies and procedures
What you need to consider if you take cash payments
Don't be afraid to ask questions to make sure you understand the advice you are getting

Links:

Business Legal Lifecycle

See omnystudio.com/listener for privacy information.

Ep.30 Building innovation and creativity into your practice with Dee Wardrop

Mon, 16 Apr 2018 02:00:00 +1000

Today on the podcast we talk with Melbourne based clinician and private practice owner Dee Wardrop.

What is covered in this episode:

How one family helped Dee to start her speech therapy business
The juggle of balancing a family and starting an allied health business
Highlights of her business development of the last 10 years that has led to currently 12 staff and 3 sites
The importance of having a beautiful and supportive workplace facilities
Tips for recruiting the right staff members that fit the culture of your team
The importance of trusting your gut when recruiting
Knowing the importance of a good brand and vibe of your business
The mistakes Dee has made over her business journey
The regret Dee has in naming her business by her name
The importance of innovation and creativity in delivery of outcomes to families
How she brings together a dynamic team of allied health professionals to deliver exceptional customer service
Dee thoughts on the NDIS and the opportunities it can bring to speech pathology to bring about change
Some of the timing frustrations she has found with the NDIS and the funding being allocated to families
The importance of pre-planning and prep work for NDIS families
The question of capping the number of NDIS patients allied health practices take on
How Dee thinks the NDIS will look like in 5 years with a more collaborative approach
Her unique leadership style and how she motivates her team through love and passion
What owning a business has taught her about herself and how the business will look into the future

See omnystudio.com/listener for privacy information.

Ep.29 The persistence and ambition behind building a multi-disciplinary paediatric practice with Amanda Abel

Mon, 09 Apr 2018 02:00:00 +1000

Today on the podcast we talk with Amanda Abel, founder of Northern Centre for Child Development (NCCD), a multidisciplinary paediatric practice in Preston Melbourne. Amanda has over fourteen years’ experience as a psychologist working with families and has a special interest in paediatrics, autism spectrum disorders, developmental delays, learning difficulties, disabilities and behaviour management. She has worked in a variety of settings in both the public and private sectors which has allowed her to gain extensive experience helping a wide range of clients.

What is covered in this episode:

The importance of being authentic and transparent with her clients whilst sharing their knowledge and expertise in her practice
How persistence and driving ambition has helped her to create the practice she always wanted, without a business plan
What she has learnt in the first two years of being a private practice owner
Importance of trusting your gut and instincts to avoid errors, especially around staff
The joy of having a recognisable brand in the industry
Amanda's impressive Facebook strategy that aims to build brand awareness and how she achieves that through interesting and engaging page content
Her blogging efforts (or lack of!)
The importance of having weekly team case discussions
The difference adding Paediatricians to her practice has made
How Amanda balances her busy week between being a business owner and a mother
Creating boundaries between work and family time
The benefits of investing in awesome administration support and how it has helped to reduce stress as the business owner
The importance of having solid policies and procedures in place that evolve over time
Why she outsources the HR function of the practice
The lessons learnt in offering workshops and parent retreats
What the future looks like for herself professionally and NCCD
Who would she add to her team if money was no object
How the NDIS is changing the way her business operates and why she didn't register as a provider
The payoff of all the hard work knowing she and her team are changing the lives of their clients and the importance of celebrating these wins

Northern Centre for Child Development

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Ep.28 The Start-up Journey of an Allied Health Business with Tara Stafford

Mon, 02 Apr 2018 02:00:00 +1000

Today on the podcast we talk with Tara Stafford who is the founder of Learning Links Speech Pathology about her start up journey of the last 2 years.

What is covered in this episode:

Rebranding and the ups and downs of opening new clinics over the last 12 months.
The steps and modelling she did in the planning phase and how that has led to rapid growth.
How she came up with the business name.
Her commitment to developing a family-friendly work culture.
How she reduced her patient cancellation rate.
Communication lines and relationships she builds with her referral partners.
Key learnings on building a successful practice business and how she has learnt to distance her work and personal life.
The importance of looking after yourself as the business owner so that you can look after your patients.
Difference between being clinician and a manager.
What Tara is most proud of in her business journey so far and how getting good support has allowed her to give back to the industry and community.
The importance of developing guidelines with working with families.
Marketing tactics to the importance of personal contact in your marketing.
Facebook and email marketing tips she used to get referrals before opening the doors to a new practice location.
Leadership techniques for bringing the team together and prioritising personal development.
Creating a culture where staff are welcomed to ask questions.
Training your staff in your marketing activities and relationship building.
What to look for when recruiting staff that suit your brand.
How she has customised their Practice Management Service software to boost productivity.
How using templates has increased the practice's productivity.
The year ahead, the impact of the NDIS and letting go of control.
Tara's key learning around why you don't need to know everything.
The supportive role Tara's husband provides for her and the business.

Resources

Learning Links Speech Pathology

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Ep.27 Social Media Tips for the Allied Health Professionals with Sandra D'Souza

Mon, 26 Mar 2018 01:00:00 +1000

Today on the podcast we talk with Sandra D’Souza, author of Social Media for Baby Boomers and CEO of social media and marketing agency Curate Bee.

What is covered in this episode:

Social media tips for the allied health professionals
Why it is important to understand how your customers use Facebook
The struggles Sandra faced 8 years ago to find information online when researching her daughter's condition
Understanding the buyers journey and why you need to identify the pain points of your potential customers when communicating to them
The power of online communities for getting customer feedback
The importance of having a person-centric focus instead of a system focus practice
The big guys vs the little guys approach who have a priority on innovation and flexibility
The importance of Facebook marketing as a sharing and community focused ecosystem
How parents are using social media to research and gather community feedback
How to get started using Facebook and why you need to post valuable information on what you know instead of just sales-based messaging
70% of customers do their research online before purchasing
How to manager customers complaints online and create a moment of truth
Understanding the more information you have out there, the easier it is for potential customers to find you
The importance of good customer service 101
The important features every allied health professional needs to have on their website
How to use blogs and simple language on your website to connect with potential new customers visiting it
The future of online bookings
How newsletters can nurture the customer relationship and how to repurpose the content
How Curate Bee helps small business owners with their social media and content marketing
Taking your knowledge, overcoming fear and marketing yourself online
How practitioners can use their fears to their advantage.

Resources:

Email sales@curatebees.com to get a free copy of Social Media for Baby Boomers

Curate Bee

Curate bee FREEBees

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Ep. 26 How the digital health world is changing with Steven Whittington from coreplus

Mon, 19 Mar 2018 01:00:00 +1000

Today on the podcast we talk with Steven Whittington, Chief Product Owner from coreplus. coreplus is an Australian online e-health practice management software that’s accessible anywhere, anytime saving time and money for their users.

What is covered in this episode:

How coreplus got started and the impact the cloud has had on the uptake of the software
Developments in the last 6 months of the coreplus software including user interface upgrade, automated workflows and secure messaging
A breakdown of how automated workflows would work practically into a practice
A background to secure messaging and how it will impact the flow of patient records and communication between practices in the future
A patient-centered focus for automated workflows and secure messaging
The top 3 feaures and benefits of the coreplus software
The ability to work with coreplus online anytime, anywhere
Integrated workflows and costs saving with coreplus connecting directly with Medicare online
Lessons learnt from communicating and working with allied health private practice business owners
The need for greater investment in business management and mindset of clinical business owners
What the digital health world will look like in the next 5 years
The issue of Practice Managers changing where referrals go for cost savings
The need to make the process receiving referrals as easy as possible for allied health providers
The impact of the rollout of My Health Record for allied health providers
The lack of a NDIS tech backend to enable practice software integration
The future features rolling out on coreplus.

Resources:

coreplus website

Steven on LinkedIn

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Ep.25 Insights into a fast growing and super focused business that’s taking the industry by storm

Mon, 12 Mar 2018 01:00:00 +1000

Today on the podcast we talk with Ingrid Cole from Everyday Independence. Based in Victoria, Everyday Independence supports children, adolescents and adults living with disabilities to improve their independence in everyday life through the provision of occupational therapy, speech pathology and physiotherapy

What is covered in this episode:

What Ingrid learnt going 'back on the tools' recently
Supporting for people beyond their physical needs
Everyday Independence’s range of services and how they cater to the needs of their clients throughout their lives
How theory works in between sessions, not just doing the actual sessions
How Everyday Independence operates as a Person-Centred practice approach
The use of one-page profiles for staff and clients
How Everyday Independence implemented a coaching-based culture last year
Adjusting the coaching approach when needed on an individual basis
The benefits of having a Graduate Program
5% of the future workplace will be based around industries as part of the NDIS
How to engage and retain experienced clinical staff
Embracing and encouraging creativity and innovation with staff
How Ingrid has developed her skills as a business owner through just-in-time learning and embracing mentors
The importance of having a growth mindset within your organisation
Ingrid's thoughts on the NDIS now and how it will be in the next 5 years
What is unique about Everyday Independence
Lessons learnt as a Co-Director
Where the business will be in 12 months’ time.

Resources:

Everyday Independence website

See omnystudio.com/listener for privacy information.

Ep.24 Never underestimate the power of a good VA and a full night’s sleep with Karina Follent

Sun, 21 Jan 2018 03:58:42 +1000

My superstar guest this week is the founding director of Pro-Assist, Karina Follent. After embarking on her journey as a virtual assistant and finding that the market was peppered with talent and often hard to break into, she stumbled on her niche. Commencing work with a physiotherapist she discovered the lack of support available in the virtual space for allied health professionals. Thus, Pro-Assist was born.

Pro-Assist is a VA service for allied health professionals. Pro-Assist is a team that enables business automation, development of a customer service model and business efficiency by taking on those nagging day-to-day tasks. Now 2 years into her business, Karina’s business has grown to a team and a very healthy client base. If you are a business owner looking to be more efficient in the administrative space and get back to focusing on your clients, you do not want to miss this conversation!

We also get to talking about:

The processes and systems that private practices can automate Onboarding the right VA and establishing the relationship between practitioner and assistant

The opportunities that the VA investment presents

Client transformations – the difference a good night’s sleep can make and what a good VA can deliver

The flexible business model – pay for what you use

Creation and curation of social media content – getting to know your audience

Social media scheduling tools, she reveals her favorite

Who is on the Pro-Assist team

Her opinion of practice management software

The considerations that should be made when choosing a practice management software

The lack of affordable support for allied health professionals in the virtual assistance space

How she learnt about the business of business

Books and blogs that she loves to binge

Why you’re never too small to get a VA Her client list and what specialties it includes Tailoring your service to fit your business size

What she would do with the business cash injection

Her great question for me!

See omnystudio.com/listener for privacy information.

Ep.23 The more you do the more complex it gets with Joel Friedlaender

Mon, 15 Jan 2018 21:36:22 +1000

This week’s super intelligent and talented guest is the founding CEO of Cliniko, Joel Friedlaender. Joel has a background in software development and has been introduced to private practice by his partner. His partner is an Osteopath and was becoming increasingly frustrated with the practice management software options available. She suggested to Joel that he spend a few months creating some practice management software.

Jump forward to now, 7 years later where Joel is working on Cliniko full-time with a team of 25. Joel is making leaps and bounds in the transformation of an all-inclusive practice management software and running a successful business. This chat will certainly teach you something about the tech space and the future of practice management software.

We also get to talking about:

How the plan has changed from a tool for appointments and notes
The dream of a one-stop-shop for practice management software, what that looks like and where Cliniko stands
How he prioritizes important feature development
Cliniko as a responsive software and what this means
What feedback Joel and his team are receiving – the good and the bad
Cliniko’s current strengths – reliability, customer service and more
Changes to customer service and what this means for the end user
Cyber security and what it means for practice management
What you should be focused on when it comes to cyber security
Managing teams and how he does it – communication, management, productivity, applications, etc.
The no management model – how does this work?
His dislike of processes and how this works when you’re running a business and a team of 25
Management dashboards and how this is going to help the budding entrepreneur private practitioner
What practice management is going to look like in 5 years’ time
Big data 101 – a crash course
Cliniko transparency – the scoop on what is coming up for the business
His advice for those paper file lovers!

See omnystudio.com/listener for privacy information.

Ep.22 Having the practice that feels right for you with Maria McKenzie

Mon, 11 Dec 2017 04:39:04 +1000

My very remarkable guest this week is Maria McKenzie, founding director of Adaptive Abilities and Hartley Knows. She has been working in the Private Practice space for 19 years, starting out ‘very part-time’ as a sole trader while on maternity leave. She gradually grew her business as her children got older to move into working with schools and in rooms with other private practitioners.

Jump forward to now and she is practicing full-time as an OT, has gone on to develop a handwriting program and start her second business. Based in Mt Eliza on the Mornington Peninsula, Maria grew her business organically and away from a metropolitan hub.

We also get to talking about:

Offering school based services
What the paediatric private practice community looks like on the Mornington Peninsula
What the economic landscape is like on the Mornington Peninsula and the challenges this presents
Her business knowledge when she started out
Running her business manually – without the assistance of practice management software
Her booking system, how it’s different and why it works
Why she has made the decision to remain a sole practitioner
What makes her business unique
Hartley knows – why she developed the program, what it is and how it works
Her business mentor – who it is and the value of having a business mentor
The value of having coaching training
The personal growth experienced by being in business
What’s in the cards for the future of Adaptive Abilities and Hartley Knows
Her tips for our listeners!

See omnystudio.com/listener for privacy information.

Ep.21 Disruptive tech in the disability sector with Danny Hui

Sun, 03 Dec 2017 20:01:11 +1000

This week’s exceptional guest is the Founding Director of Same View, Danny Hui. Danny is developing the Same View App to give families of those with a disability a collaborative platform to manage their care teams. The idea for this app came from his own experience with the stresses of managing a loved one’s care.

Danny has a background in engineering, emergency and disaster management which has equipped him with the right tools along with his personal experiences to create the successful platform. Starting in November 2016, Same View is already in its prototyping phase and is getting noticed – with good reason!

Danny and I get to discussing:

Why he is personally driven to build and drive the success of this app
His personal discovery of finding the right care and managing that care for a loved one
How Same View kicked off
About the Optus Future Makers recognition that Same View has received
What Same View is going to look like, and will it be easy for busy parents?
How allied health professionals will be able to use the app
Duplication, how Same View is making it easier for the user and allied health professional
The focus on adding value
What has changed for his family by using the app
The benefits he has personally experienced from using the app
The collaboration involved in writing the goals of the app
Who is picking Same View up in its prototype stage
Who the app can be applied to
The importance of getting feedback and what that means for the future of the app
What the next 6-12 months looks like for Same View
What Danny would like from allied health professionals
His great question for me – not one that I have had before!

See omnystudio.com/listener for privacy information.

Ep.20 The Evolution of a Private Practice with Sue Marden

Sun, 05 Nov 2017 01:00:41 +1000

My very experienced and talented guest this week is Founding CEO of One on One Children’s Therapy, Sue Marden. Sue was the first mobile Speech Pathologist in Sydney’s eastern suburbs when her private practice journey began 27 years ago.

Sue started her business when she was 6 months pregnant and by the time her son was born was already at a full case load. With baby number 2 the business moved to her garage before evolving when her third child was 3 to private practice rooms. Now flying high (25 stories high to be exact) over Bondi Junction, One on One’s Children’s therapy is a hugely successful, multi-disciplinary private practice with a wait list and more growth on the horizon.

Sue also shares with me:

What the private practice landscape looked like when she started out and what people thought of private practitioners
A guided tour of her very unique practice rooms in Bondi Junction
A who’s who on her growing multi-disciplinary team
Her involvement with Latrobe University in developing an app for her clinical work
What ESDM is and why this is such a large part of her practice
Her opinion on how ESDM is different from the ABA
How she finds and trains her team
Her system and processes and how this drives her business
The admin and finance side of her business and how this is constantly evolving
What a typical week looks like for Sue – her business management to clinical ratio
What her main challenges are with social media (hint: it doesn’t involve marketing)
What her business has taught her – the good and the bad
What her team does brilliantly and how the culture of her business has changed because of the team’s dynamic
Mentoring – why it is important to the business and the development of the team
The evolution of her administration team
Where / how her business brain developed
Learning from your mistakes and how this is valuable to business and self
Where she sees the business in the next 12 months
What she would do with a $50,000 cash injection into her practice

Her question/s for me – they were some good ones!

See omnystudio.com/listener for privacy information.

Ep.19 Breaking down barriers and borders with Sue Cameron & Simone Dudley

Sun, 08 Oct 2017 20:07:13 +1000

My trailblazing guest duo this week are the founding directors of Therapy Connect, Sue Cameron and Simone Dudley. Sue Cameron a Speech Therapist and Simone Dudley an Occupational Therapist met online. They are both located in rural, Australian communities, married to famers and share a passion for providing therapy to those that aren’t able to access it as easily as those in metro areas. Therapy connect was born from this passion and is now a thriving telepractice providing teletherapy to those in rural communities within Australia and offshore. Their truly unique business model, their innovative natures and drive for continuous learning and improvement is sure to inspire!

Sue and Simone also share with me:

•A detailed explanation of ‘telehealth’ and ‘telepractice’ and the benefits of this technology •How and where the trailblazing duo met •What they are working on and where they are working from •The different requirements for teletherapy and how it all works •How they measure their success (hint: it’s not dollars in the bank) •The time it takes to adapt what they would do in a face to face session to a telepractice setting •The different online resources they are finding to assist them with telepractice and how this is shaping their business •Where they stand on the NDIS •How they are educating parents to be their child’s therapist and the lasting effects of this •The project that they are working on with the University of Sydney •Where their practice is flowing to off Australian shores •What their business has taught them in the last 2 years •What they are most proud of in their business life •Their question for me and my advice to them •And so much more!

See omnystudio.com/listener for privacy information.

Ep.18 How to successfully re-brand a business that is well known and respected with Robyn Stephen

Sun, 01 Oct 2017 01:24:10 +1000

My dynamic guest this week is the Founding Director of Melbourne Child Development, Robyn Stephen. Robyn is a pioneer of private practice in Melbourne. Starting out, like most of us, from her own home as Robyn Stephen and Associates she has grown to a multi-disciplinary practice in her very own building.

With the assistance of some innovators in the private practice space and her husband as her business coach the possibilities are endless for this new venture. Robyn Stephen and Associates may have been parked to make way for Melbourne Child Development and all the exciting opportunities that come with a re-launch but the same love and standard of service has carried across.

Robyn also shares with me:

Being on the Speech Pathology Australia Board 6 years – her various roles and what she has learnt
Developing a strategic business plan - what to do, how to do it and who to speak to
The scary side of rebranding and the emotions associated with this huge transition to a business that no one knows the name of
Having her husband as a co-director and business coach
How she gets things done when she’s self-described as ‘not a planner’
How the launch has allowed them to connect with new clients, re-connect with previous clients and retain current clients
How to successfully inform current clients of the re-branding of a business that they know and love
Rebranding and organisational culture – does one influence the other
How her staff have embraced the business strategic plan and incorporated it daily into the organisations culture
Authentic marketing and messaging –the important pieces
Upgrading the practice – how many times she’s upgraded the practice and why
Being a pioneer in private practice, the changes she has noticed in the industry
What her business has taught her about continuous improvement
Why she is not afraid to spend money on seeking expert advice
Her investment in her team (check out the Rockstar photos on the website) and who is in it
Innovation and their point of difference
Her philosophy of excellence and what that means for her and the business
The future – what is in store for Melbourne Child Development

See omnystudio.com/listener for privacy information.

Ep.17 The Changing Landscape of Marketing in Allied Health with Chris McCarroll

Sun, 24 Sep 2017 23:46:15 +1000

My guest this week is the super savvy founder of Allied Health Marketing, Chris McCarroll. Allied Health Marketing looks after allied health professionals in a marketing capacity. While Chris is the first to say that he is not a business coach but in fact a service that sits between the business and business coach developing marketing strategies and offering a range of solutions to grow the business.

Chris started out in fashion marketing at the tender age of 21 and straight out of uni. He then moved to not for profit marketing with Surf Lifesaving while working with freelance clients. After deciding that freelancing was where he wanted to be he was introduced to the allied health world by working the National Board of Exercise Physiologists and so, Allied Health Marketing was born. I am blown away by what I learnt in this conversation.

Get a notepad because we also get to talking about:

What he heard that Allied Health Professionals wanted from a marketer
His response to “I’m not comfortable marketing myself”
The best way to make connections with potential clients
Selling outcomes – why it is important
The changing landscape of marketing in allied health
Where allied health professionals are coming unstuck with marketing
Identifying your ideal customer and their need
How to put yourself above everyone else and sell your services
Who is in his office, what they do and how they do it
Why he’ll never be hands-off and why he loves being involved in the strategy
Why it’s important to take care of your team
The process of getting started with Allied Health Marketing – the customer experience
Websites – return on investment, are you getting yours?
Instagram – the fun, the distraction, the casualness…
Video marketing – why it’s important and why you should attend one of his incredible workshops (yes, please!)
His own experience with a video marketing workshop
The best way to start shooting your own social media videos
What you have in your household to be able to shoot 5 videos today
3 types of video content that could benefit your business
So many more tips for engaging content and video!

See omnystudio.com/listener for privacy information.

Ep.16 Pioneering Paediatric Private Practice with Lisa Hughes

Sun, 10 Sep 2017 18:53:11 +1000

My incredible guest this week is the founding director of Occupational Therapy Helping Children, Lisa Hughes. Lisa Hughes is a Paediatric Pioneer when it comes to private practice. An extremely talented Occupational Therapist she opened her first private practice in 1994 on Sydney’s northern beaches, when most were working in the public health sector.

Like most allied health professionals, she had minimal business and management training. With the assistance of her husband an accountant and business coach she has continued to pave the way for paediatric private practice opening additional practices, now at a total of 5! She has recruited an amazing team and expanded her business knowledge from 0 to superstar status! You are sure to get as much out of this inspiring conversation as I did.

We also get to talking about:

Outsourcing – why she swears by it and what she outsources now
Going full circle on everything she thought originally
She takes us on a tour of her practices
Who is working in her team currently and potential additions in the future
Engaging a practice manager – what got her across the line when deciding to hire
Providing an ‘in school’ therapy service and her percentage of clinical and community based services
What practice management system she is using and how this has changed her business game
Practice policies and procedures, what state they are in and how she maintains these very important business elements
Contractor or employee? How she structures her human resources for ultimate flexibility
School holidays – is this a busy or quiet period for her business? How she works during this period
The NDIS – her thoughts and how her business will work with this
What her and her team do the best
Marketing and social media – what she is trying and what seems to be working
The struggles and dark moments of private practice
The future – what is in store for Occupational Therapy Helping Children
Her fascinating question for me!

See omnystudio.com/listener for privacy information.

Ep.15 Providing a support platform for those who support others with Sarena Jones

Sun, 03 Sep 2017 15:10:59 +1000

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Ep.14 Learning the fundamentals of business with Jacinta McMahon

Sat, 26 Aug 2017 21:42:46 +1000

My guest this week is the true wild card of the Private Practice Secrets Podcast, Jacinta McMahon. Jacinta McMahon is the founder and director or Learning Fundamental, a centre for children with a variety of learning difficulties. What makes Jacinta, a wild card? Her background is primary teaching, rather than allied health!

Jacinta started as a primary school teacher in the catholic education system before going back to complete her post-graduate studies in learning disabilities. She then continued to work for catholic and independent schools in a coordinator capacity where she became increasingly frustrated by the lack of funding provided for children with difficulties. Thus, Learning Fundamentals was born in her home study and is now a thriving learning centre with a wait list of clients in Sandringham!

Jacinta and I also get to talking about:

A centre for children with a range of learning difficulties

She talks us through that first moment moving from paid employment to working from home, for herself
Why she would like for her and people like her to be referred to as Educational Consultants rather than tutors
Her thought process around moving the office from home and her motivation behind this decision
Her motivations to go into business for herself, aside from the support of her dad who was a true source of inspiration
How long it took between making the decision to open the centre for the doors to open
Why she thinks that she could have done more planning around business aspect of opening the centre
What her biggest challenges were going into a new premises / business
Why outsourcing has saved her time and frustration
She walks us through her centre and her amazing team
The investment in relationships that her team has and how this makes Learning Fundamentals special
How she has such and incredible team without advertising for new staff
Growth, her goals and managing these
Her thoughts around setting up another centre to get rid of her waiting list
Where she gets her energy from
Building her business and team to a point where she can have Friday off and how to do it
Updating the policies and procedures manual and why it is a constant work in progress
Her plans for service expansion off the back of the budget release and what is in store for education
What her business has taught her
Her vision for the future and her thoughtful question for me!

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Ep.13 My message for mums returning to the workforce with Rebekah Fraser

Sun, 20 Aug 2017 21:07:37 +1000

My guest this week is Rebekah Fraser speaking to us from Auckland, New Zealand. I met Rebekah coming up on one year ago on a trip to Cambodia where we were invited as coaches, to work with a social enterprise start-up. Rebekah has since founded her own business, The Back to Work Coach, supporting mums on their journey back into the work force. Rebekah has an interesting background, starting with completing her masters in psychology. While living in Belfast, for research observed a primary school teacher which then inspired her to return to study in primary education. She has experience in psychometric assessment, communication practices and now coaching. You are sure to learn so much from this conversation, I know I did! We also get to talking about: •Her research into the biggest challenges facing women returning to the workforce •Her beliefs around women returning to the workforce with clear intentions and a suitable work/life balance •Looking at family as a team and defining what that this means for women and their household. •How The Back to work coach is the only offering on its type in NZ •Recognition of industry needs to be focused more in this space •Her diverse roles and what she has learnt from each of her experiences •Her passion for learning and how this assists her in owning and running her business •Being authentic and walking the walk as a coach and mother in the workforce •Self-leadership skills from utilizing her strengths and working around weaknesses •Why it is important to always reflects on best practice •Her vision board –where it is and her methodology in building this •The importance of partnerships and what this means for her business •Women needing to see how amazing they are and how much having a child strengthens you •That feeling of walking back into the office on the first day after maternity leave •Why there is no need to ‘get it right’ and to be perfect •Her biggest personal learning – what it is and how it can apply to anyone in business •Her tribe – who they are, when they meet and what they talk about •Outsourcing things that she doesn’t particularly enjoy doing and focusing on doing the things that she loves •Her tips for being a mother, entrepreneur, colleague and friend •Her life learning, what it is and why she wants this to be her legacy •Quality conversations – why this is important and why we need to stop expecting our partners to be mind-readers •The ‘Giving Up Control’ challenge – what it is and why she’s doing it •A message for the mums returning to work •Her fabulous question for me and so much more!

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Ep.12 Challenges in business and becoming comfortable with the hard stuff with Kim Sheppard

Sun, 13 Aug 2017 19:59:36 +1000

My guest this week is the remarkable Kim Sheppard aka ‘Cool Kim’. Kim is a family psychologist and founding director of Cool Kid Psychology. Kim’s private practice and solopreneur work started back as early as her undergrad years where she worked privately with families.

Since finishing her masters and becoming registered, Kim has worked out of rooms and is now running her successful business from her beautiful home with the help of her incredible virtual assistant. She has created a safe space where families can be open and relaxed, not to mention, Kim can step into her own backyard for a kick of the footy after a long day of doing what she loves.

We also get to talking about:

Why she chose the awesome name for her business
Her year working for a public intervention service
The importance of knowing what the different disciplines do and how this assists with knowing when to refer a patient
The early days and starting out on her own
Why deciding to have her practice on her property wasn’t exactly an easy choice and how she came to make the difficult decision
A walk though of her beautiful practice and the boundaries she has in place to protect her personal balance
Her experience with working with her virtual assistant and the benefits this has had for her business
Her 2 big struggles in business – what they are and how she is handling them
The importance of referrals and how to get more of them
Being life-long learners and the Paeds Biz Conference
Business management and how she has learnt to outsource the things that she wasn’t good at to free up her time to focus on the things that she is good at
Being a good decision maker and problem solver
The digital marketing space – what she does in terms of social media and digital marketing
Her current services and what she plans to offer in the future
Trying not to be pigeon holed in terms of the services she offers
Recruiting – what she is learning around interviewing applicants and how much information to give to applicants about the business
What she’s loving about her business now
What she does to look after herself and so much more!

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Ep.11 Growing a successful business without marketing with Bev Sher

Sun, 06 Aug 2017 04:47:56 +1000

Welcome to season 2 of the Private Practice Secrets Podcast. This week it was my absolute pleasure to speak with the dynamic, Bev Sher, director at Bev Sher Speech Pathology. To say that Bev is a wealth of education and knowledge would be an understatement. She is a mother, with a triple degree, her own successful practice and has presented at international health professional conferences.

Bev trained in South Africa where she graduated with a degree in Speech Pathology and Audiology. Having studied speech and drama from a young age she then went on to complete an associate’s degree in this area of passion also. After relocating to Australia in 1998 and being told that the likelihood of her finding work was slim, she hit the ground running working for the education department and in private practices before starting to work for herself in 2000.

Her approach to business and her professionalism is inspiring and I know you will get as much from this episode as I did.

We also get into:

How volunteering lead to some great career opportunities, including paid work as an emerging Speech Pathologist
Her experience as the Clinic Coordinator at the Fragile X Clinic, the only one of its kind in Australia
Managing and supporting multi-disciplinary teams
Being an attendee and presenter at 3 of the Fragile X conferences in the United States
How her work has given her the opportunity to travel domestically and internationally
How her business has grown quickly from starting in her living room – employing contractors after 1 year
Taking a work call in the labour ward with her second child (that’s dedication!)
Business management - what she knows and where it came from
The pros and cons of working with family
The importance of investing in professional relationships
Her practice setup – the benefits of co-locating
What she is most proud of in her career and business
Her thoughts and preparation for the NDIS
The work / life balance and her question for me about this
How her work has inspired her children and so much more!

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Ep.10 Adult Therapist to Paediatric Practice Entrepreneurial Extraordinaire with Fran Nicholson

Sun, 02 Jul 2017 18:32:56 +1000

My guest this week is the incredibly entrepreneurial Fran Nicholson, Director of Sensational Kids. Fran is a mother, mentor, innovator and management expert and has seen huge success in her practice. However, Fran did not start out in paediatrics.

Fran was introduced to paediatrics by a friend and former owner of Sensational Kids. With his encouragement and training Fran made the transition, bought into the business 6 months later and took over the business solely in 2012. Sensation Kids has such an interesting history including being one of the first Australian practices to introduce the DIR Floortime model back in 2007.

Fran’s passion, expertise and entrepreneurial spirit is certainly a breath of fresh air within our industry.

We also got to talking about:

Her expanding team and specialties - the importance of a diverse support team
How to team around the child effectively – meet, discuss and debrief as a matter of importance
Coordinating teams across 2 centers – how to manage and keep the team on track
Her very careful hiring process and how important it is to recognize people’s strengths and the satisfaction they get from their work
The secret to delegation - the systems and processes that she has in place and how they integrate their core values into these
Flexibility and how being flexible allows her team to make decisions for themselves around charging for patient services
NDIS – her excitement and thoughts on how this effects businesses and families
What’s unique about Sensational Kids and how this has people travelling distances to engage their services
The innovative culture and how this is fueling their new group programs for children
Management, mother, mentor, entrepreneur – how she structures her week to accommodate all her different hats
We discuss our favorite books and podcasts
Her Wishlist – it’s on the wall and updated weekly by herself and her team!
Clinic wear & tear – what she does for to keep up with the upkeep
Her very interesting question for me…

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Ep.9 From Hire to Fire and Everything in Between with Natasha Hawker

Sun, 25 Jun 2017 18:04:18 +1000

My guest this week is the incredibly talented Natasha Hawker, director of Employee Matters. She is an author, trainer, speaker and mother of 3. Her book, From Hire to Fire and Everything In-between is a handbook for business owners of the ‘how tos’ of managing staff and even having those difficult conversations.

As chance would have it, we spoke on International Women’s Day which saw us discussing some important topics for women in the workplace. We got to speaking on women’s empowerment, both professionally and personally and the lack of strong female role models. That’s not all we had to talk about!

We also cover:

The home/work balance – juggling home and work life, the flexibility, the advantages, the challenges and the guilt
Business management – learning how to manage without being taught how to manage
The time-consuming task of managing people – factoring in time to nurture, develop and support your team
Fear of HR for business growth - engaging contractors and part-time employees for the first time
The importance of timing in hiring and job descriptions
Improving interview techniques – the interview process, reference checks, background checks and understanding the 3 different interviewing types
Celebrating milestones – the importance of reflection and how Natasha celebrates hers
What she is most proud of professionally
Environment vs. Productivity – surrounding yourself with the tools you need to be successful
How she came to write her book, From Hire to Fire and Everything in Between
The 9-step employee lifecycle – what is it?
Performance Management – why is it important and what it means to manage an employee’s performance
“Staff” – why Natasha thinks it’s a dirty word

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Ep.8 The Ethical Financial Planner vs. The Financial Product ‘flogger’ with Melinda Houghton

Sun, 18 Jun 2017 22:30:48 +1000

My guest this week is Melinda Houghton, Director and Senior Planner at Houghton Strategic Solutions. Melinda is a mother, award winning business woman, consumer advocate and the best part – she offers financial planning for real people. Her down-to-earth nature is reflected throughout her work.

Melinda’s decision to go into business for herself came from the frustration she felt after working within financial planning businesses that all followed the same flawed business model. Her vision for a better way has proved that you can build an ethical and profitable business while catering to those that aren’t wealthy… yet, anyway.

On top of running a successful business and spending time with her beautiful family she is dedicated to improving financial literacy and transforming the not so favourable image of the financial planning industry!

In this episode, we also talk about:

The history of financial planning and why it gets a bad rap – the financial planner vs. the ‘financial product flogger’
Financial planning is about the strategy – products are secondary and they are only a tool to get you where you want to be
The importance of focusing on your personal goals and objective when devising your financial plan
The training requirements to be a financial planner – your financial planners will be required to have a degree equivalency
Running your business - getting your head around the financial side by employing a team of experts and the confidence that it will give you
Having someone with expertise taking care of the expert areas – have a team of advisors – it takes a village!
What to look for when seeking an advisor – finances are important, don’t just sit down with anyone
Mel’s upcoming book, The Insider’s Guide to Getting Quality Advice Before You’re wealthy
How she came to win several awards for business and financial planning
Her unique business structure and what drove her to go out on her own and challenge the industry norm
The pride she takes in focusing on and representing people who are not yet wealthy
What Mel would do with a whole free day!
The first-hand advice she has for health professionals working with children and families
The difference between an accountant and financial planner
Her very interesting question for me… you’ll have to listen to find out!

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Ep.7 The dawn of disruption, in the disability sector with Jenna Moffat

Sun, 11 Jun 2017 18:41:11 +1000

Jenna Moffat is the Co-founder of Clickability, a rating and review website for disability services that is best likened to Trip Advisor. Needless to say Jenna has a passion for social change which saw her starting her career as a carer and then social worker.

Jenna was drawn to working with people with disability however quickly became frustrated by the lack of consumer-focused information and accountability available to help people navigate systems.

She’s taken her social work principles and applied this to her new entrepreneurial role supporting the development of savvy consumers and working with service providers on this grass-roots, community driven organization, providing peer-driven information to subscribers.

So impressive is the work that she and co-founder and director Aviva Beecher Kelk are doing, they are already being recognized and awarded for it!

That’s not all we talk about, we also get into:

The importance of informed choice and transparency in the disability sector
The response from services providers to a service like Clickability and how they aim to work with service providers not against them
The empowering response from participants, excited to have somewhere to speak about their services and know that services are likely to improve as a result
Being the new kids on the block – after the site piloted for 9 months their official Victorian launch was only in January 2016
Challenging the culture of ‘fear’ about speaking up about services in a public forum.
The NDIS, of course gets an honourable mention
The NSW launch of Clickability and what they would like service providers to do to make sure their listings are correct
The incredible team at Clickability and why their organisational culture in unique
The creative ways they communicate being a remote team
The end user, accessibility and their priorities when building the platform
Richard Branson – you’ll have to listen to find out how he fits in
And so much more!

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Ep.6 Your staff is your business and your reputation with Christine Kendall and Gloria Staios

Sat, 03 Jun 2017 21:53:38 +1000

Spectrum Speech Pathology runs two very busy sites in Melbourne. The large part time team is clinically mentored and supported, the small number of full timers have balanced week of clinical, admin and business development activities to prevent burn out. Their staff retention is exceptional.

Christine Kendall and Gloria Staios have seen the private practice and disability landscape change significantly during their twenty years as co-founders of Spectrum Speech Pathology. During the chat Christine and Gloria energetically share their business journey, their passion for doing what they do well and their commitment to their staff.

In this episode, we also discuss:

What Gloria and Christine have learned about recruitment, supporting staff, customer service and team training
The value of uninterrupted thinking time - I spoke to the dynamic duo while on a four day business planning retreat
Tips for how to work with referrers
The NDIS game Changer and keeping an open mind
Their roles on the steering committee for the Autism Teaching Institute
Their regular speaking gigs such as small group mentoring programs, lectures and large workshops
And so much more, there is something for everyone!

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Ep.5 What happened in the pool at Noosa with Emma Price

Sun, 28 May 2017 18:10:09 +1000

Emma Price is the founding CEO of Source Kids, has a background in marketing and now leads a business team of 4. Source Kids, issues a phenomenal FREE magazine that links parents who have a child with a disability with product and service providers. This hugely successful publication now has a typical online reach of 240,000 people per month. The magazines are stunning. The content, images and adverts are bright, vibrant, professional and interesting. I am a huge fan and look forward to my bimonthly copy in the mail. Source Kids have big plans for the next twelve months, several of which are still top secret. What we can expect is more fantastic magazines, more video and a growing online presence. Stay tuned folks.

In this episode, we touch on: •The difficulties that parents face when looking for disability service providers •How Source Kids is bridging the gap for families •Emma shares about her family and navigating Angel man’s syndrome with her daughter • The role of health professionals •Dr Google gets a mention •The challenges of finding writers, sponsors and distribution partners during the first year has paid off. •And so much more!

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Ep.4 It takes a team to raise a business to award winning level with Tahnee Westbury

Fri, 05 May 2017 21:52:51 +1000

Tahnee is an occupational therapist and the owner of Sydney’s Hopalong Occupational Therapy for Children. She has extensive private practice experience and has been the owner of Hopalong for ten years. Her two clinics sound wonderful and her team also provide community services.

It takes a team to raise a business, Tahnee has a strong admin and business team and readily delegates to their fields of expertise. Her typical day includes a maximum of 3 clients, clinical supervision and marketing activities. In addition to this Hopalong Occupational Therapy for Children is an award-winning business. They apply for local business awards and win them, including Business of the year and Business Person of the year.

You are sure to get as much from this episode as I did, here’s more of what we talk about:

Hopalong Occupational Therapy for Children’s business journey to 2 clinics
The challenges of operating a private practice for over 10 years
Having an expert team and delegating according to strengths
Facebook and the need for an editorial mission
Applying business awards and winning them, including Business of the year and Business Person of the year
What the 8 week Bounce Back for Kids Program is
How she self-trained as a business manager
Business software to swear by
The year ahead and so much more!

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Ep.3 Understanding the behaviour profile of your team mates and your clients with Cate Schreck

Fri, 05 May 2017 21:49:34 +1000

Cate Schreck is founding owner of Lightbulb Training Solutions a fabulous business that provides customer service training that educates and motivates.

Cate is also the author of ‘The A-Z of Service Excellence, the essential guide to becoming a customer service professional’. Her book is a must read for all business owners who have team providing direct client services, it is clear, motivating and practical.

Cate has worked in disability services and been a small business owner for many years. She understands the world of the private practitioner and has delivered content to Cathy’s tribe for years. They know each other well, they like a chat and a wine.

Here is what they get into on this episode of Private Practice Secrets:

The Lightbulb Training business journey
A bit about Cate’s book, The A-Z of Service Excellence, the essential guide to becoming a customer service professional
Her work in disability services and the private practice sector
What it’s like being a small business owner
Soft skills and hard skill and what they mean for your business
How behavioural profiling such the DISC and the benefits for your business
Service excellence tips and tricks for the disability sector
Work / Life balance and so much more!

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Ep.2 Passion, Energy and Commitment in Private Practice with Dino Mennillo

Fri, 05 May 2017 21:37:13 +1000

Dino Mennillo is the co-owner of OT for Children, a large well-established private practice in Adelaide. Dino describes the early days of his business, the horrendous hours, not being quite available for family and fun and how he turned it all around.

Dino shares all, including how he spent 12 months systematising every aspect of his business so he and his family could take a three month holiday without his practice missing a beat. OT for Children have a large admin and clinical team, the senior management team are organised, proactive and accountable. Dino’s passion, energy and commitment flavour this conversation.

We also talk about:

Clinical excellence and innovation in private practice
Service delivery, customer service and the challenges involved
The importance of investment in self
Team and business growth
NDIS and the impact on his business – being in Adelaide we went into depth on this one
Insights into management of teams

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Ep.1 The Value of Social Media in Private Practice - Megan Ingram

Fri, 28 Apr 2017 00:05:25 +1000

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