In this episode, Trudy sits down with Mark O’Shea to unpack the realities of running multiple properties through Covid, navigating greenfield openings, managing landlord relationships, and building TKC, a charity that sends every donated dollar directly to families in need.

This episode covers:

◼️ How relationships with landlords, head office and staff carried them through Covid

◼️ What it takes to open and scale multiple Quest properties

◼️ Why TKC was built on a $100‑in, $100‑out promise

◼️ How their charity grew from backyard events to 1,000‑person galas

◼️ The emotional and operational load behind supporting families through cancer

Timestamps:

00:00:00 - Introduction

00:02:00 - Early Days with Quest and Resort Brokers

00:03:40 - Transitioning to New Properties

00:05:10 - Family Involvement in the Business

00:06:00 - Challenges of Opening During COVID

00:07:30 - Geelong Central and Its Opportunities

00:09:10 - The Impact of the Commonwealth Games

00:10:30 - Starting Team Kill Cancer (TKC)

00:12:30 - The Birth of TKC and Initial Fundraising

00:14:00 - Growth of TKC Events

00:15:30 - Corporate Sponsorship and Support

00:17:00 - Local Charities and Community Impact

00:19:00 - Expanding TKC Beyond Melbourne

00:20:30 - Challenges of Running a Charity

00:23:00 - Emotional Toll of Charity Work

00:25:00 - The Process of Helping Families

00:27:00 - Managing Roles Within TKC

00:29:00 - Importance of Clear Roles in Teamwork

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

In this episode, Trudy sits down with David Toomey to unpack why he believes the motel sector offers one of the strongest risk‑return profiles in Australia. From his private equity background and a $2.1B NASDAQ listing to building a national motel fund, David breaks down the economics, the scale advantages and the operational levers shaping the industry.

This episode covers:

◼️ Why property‑backed motels can deliver a 25% IRR

◼️ How diversification across motels reduces overall risk

◼️ The macro forces lifting regional accommodation demand

◼️ Why four‑star corporate motels create steadier revenue

◼️ How operational changes drove a 10–15% uplift

Timestamps:

00:00:00 - Introduction

00:01:35 - Guest Introduction: David Toomey

00:02:22 - David's Background and Career Path

00:04:06 - Transition to Australia and Tritium

00:05:33 - Identifying Opportunities in the Motel Industry

00:08:47 - Risk-Return Profile of Motels

00:09:34 - Market Trends and Population Growth

00:10:33 - Fund Structure and Acquisition Goals

00:11:56 - Investment Criteria for Motels

00:12:53 - Brand Strategy and Quality Focus

00:14:42 - Investor Participation and Fund Structure

00:16:10 - Comparison with Other Investment Models

00:17:01 - Fund Management and Governance

00:18:15 - Projected Returns and Investment Strategy

00:20:08 - Diversification Benefits of the Fund

00:21:44 - Operational Management and Team

00:23:07 - Revenue Optimization Strategies

00:25:08 - Expense Management Techniques

00:26:54 - Challenges in Property Acquisition

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Quest Apartment Hotels:https://www.questapartments.com.au

Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/

In this Episode, Trudy sits down with Carla and Liam to unpack the 40-year brand journey of Resort Brokers and why they decided it was time for a full rebrand. Carla walks through the early days of beige business cards, lime green logos and horizontal magazines, and how the brand evolved as the business grew, the market changed, and social media and personal branding became impossible to ignore. Liam shares what “brand” really means beyond a logo: the feeling people have after every touchpoint, from events and IMs to office signage and how the team shows up in person. Together they break down the thinking behind the new look and why it finally feels aligned with who Resort Brokers really are as accommodation specialists, not just another real estate agency.

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:00:24 - If service fails the brand fails

00:00:32 - Trudy introduces Carla and Liam

00:02:10 - How Carla accidentally became the family brand guardian

00:05:16 - The many lives of the Resort Brokers brand

00:08:17 - Moving from black and white to a fresh accommodation led identity

00:09:16 - What a brand really is in 2025

00:11:25 - Personal brands social media and experience driven branding

00:15:11 - The challenge of branding multiple asset classes

00:19:09 - Three brand pillars properties firm brand and personal brand

00:20:00 - Bespoke IMs that mirror the developers vision

00:22:33 - Why the new look finally feels like “us”

00:23:34 - Old school prospecting 20 visits a week

00:24:23 - Note cards stamps and why physical mail still cuts through

00:26:08 - Service as the real brand in a world of OTAs

00:28:36 - Why video is still the most underused growth lever for operators

00:30:03 - Turning one shoot into a library of content

00:31:30 - Keeping up with clients’ marketing and what’s next for the brand

00:32:06 - Reviews

Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/

In this episode of Resort Brokers Radio, Trudy and Josh delve into part two of their groundbreaking motel report, a decade-long study of the accommodation industry. They discuss the importance of addressing profit and loss (P&L) statements well in advance of bringing properties to market, emphasizing that proactive management can lead to better outcomes. The conversation highlights the strategic decisions made by a particular motel group that has acquired multiple assets in Southeast Queensland, focusing on renovations and the potential for significant returns. Listeners are invited to access the full report for deeper insights into industry trends and success stories.

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:01:15 Motel industry 10-year study.

00:04:55 Finance valuation process explained.

00:08:38 Preparing financials for sale.

00:14:20 Repositioning existing motel assets.

00:15:20 Affordable housing trends in tourism.

00:21:19 Risk and reward in valuation.

00:24:10 Industry bounce back after COVID.

00:28:52 Tourist markets post COVID growth.

00:31:10 Regional accommodation market shift.

00:36:00 Motel valuation challenges.

00:41:17 Importance of clean P and L.

00:43:12 Management team in accommodation.

00:47:23 Management structure in hospitality.

Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/

In this episode of Resort Brokers Radio, hosts Trudy and Josh are joined by Jordan and Ryan to unpack insights from the first-ever industry motel report. They share key findings from their nationwide roadshow and how the motel landscape is evolving. The conversation dives into why maintaining strong room rates is crucial in a competitive market and how operators are managing rising costs like cleaning and utilities. With a genuine passion for the motel industry, Trudy and Josh reflect on the valuable feedback gathered from across the country and share their excitement for what’s next in the sector.

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Jordan and Ryan:

https://www.linkedin.com/in/jordan-hayes-780380223/

https://www.linkedin.com/company/knight-frank/

https://www.linkedin.com/company/opteonsolutions/

https://www.linkedin.com/in/ryandanaher/

Timestamps:

00:00:00 - Introduction

00:01:04 First ever industry motel report.

00:06:04 Yield spread in tourism sectors.

00:10:09 Motel industry's role in housing.

00:12:53 Management's impact on valuation.

00:18:20 Institutional roll-ups in motel industry.

00:20:07 Real estate price escalation.

00:25:50 Valuation certainty in real estate.

00:30:34 Domestic tourism trends in Australia.

00:34:08 Regional real estate market trends.

00:39:15 Cost challenges for operators.

00:41:12 Rising wage costs in hospitality.

00:45:27 Data-driven partnerships in valuations.

Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/

In this episode of Resort Brokers Radio, hosts Trudy and Josh dive into the insights from their first-ever motel report. They discuss the evolving landscape of the accommodation industry, emphasizing the importance of profitability as a key driver for long-term success. The conversation highlights the value of properties, regardless of location, and how previous perceptions of per key rates have changed. Listeners will gain insights into the latest trends, success stories, and predictions for the future of hotels, motels, caravan parks, and management rights.

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:00:22 Profitability drives accommodation industry.

00:06:10 Supply and demand dynamics.

00:08:56 Valuers' role in accommodation sales.

00:11:15 Property pricing and demand dynamics.

00:14:26 Record deals and market trends.

00:21:23 Profitability driving industry trends.

00:24:18 Valuation metrics in the industry.

00:28:14 Regional value opportunities in Australia.

00:30:00 Motel Report presentation and feedback.

Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/

In this episode of Resort Brokers Radio, host Trudy welcomes back her co-host Nathan, who shares insights from his successful transition from Central Queensland to Brisbane's dynamic accommodation market. The episode features special guest Paul, a finance expert with over 20 years of experience in the industry. Paul discusses the importance of early financial discussions for potential buyers entering the accommodation sector, emphasizing that well-packaged transactions can greatly influence banking outcomes. Listeners will gain valuable advice on navigating the complexities of management deals and the current trends in the hotel, motel, caravan park, and management rights markets.

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:01:06 - Meet the Guests

00:02:16 - CLAS Financial Solutions

00:03:58 - Building Relationships in Business

00:05:25 - Understanding Client Needs

00:06:40 - The Role of Finance Brokers

00:08:35 - Packaging Deals for Banks

00:10:11 - Navigating the Market

00:12:25 - The Importance of Pre-Approval

00:14:15 - The Dynamics of Banking

00:16:09 - Understanding Asset Classes

Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/

In this episode of Resort Brokers Radio, host Trudy welcomes John from Mandala Hotels and Resorts, who previously worked with Asset Solutions. John discusses the dynamics of the accommodation industry, focusing on the unique opportunities available in purchasing properties at a fraction of their replacement cost, particularly those built in the 60s, 70s, and 80s. He addresses the misconceptions around leasehold properties, emphasizing that the right risks can lead to significant financial returns.

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:01:00 - Guest Introduction

00:01:46 - Mandala Hotels and Resorts Overview

00:02:22 - Defining Smaller Properties

00:03:39 - Regional Expertise and Property Size

00:04:01 - Investment Strategy and Fund Structure

00:05:05 - Leasehold vs. Owner-Operator Risks

00:06:54 - Market Changes and COVID Impact

00:08:21 - Replacement Costs and Economic Viability

00:10:07 - Current Market Trends in Domestic Tourism

00:10:28 - Repositioning Properties for Value

00:11:55 - Cross-Pollination of Customer Bases

00:13:30 - Understanding Customer Preferences

00:14:36 - Research and Data Utilization

00:16:41 - Property Inspections and Historical Knowledge

00:19:52 - Market Competition and Strategy

00:21:55 - Overview of Investment Funds

00:24:13 - Returns and Investor Satisfaction

Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/

In this exciting episode of RB Radio, hosts Frank and returning guest Winston, and co-host Chenoa delve into the complexities of the accommodation industry. They discuss key financial aspects, including the importance of understanding payroll and the clarity needed when signing contracts, especially concerning the calculation of key values. The episode emphasizes protective mechanisms like clawback and clawforward, highlighting their significance from both purchaser and owner perspectives. Listeners will gain insights into market trends, expert predictions, and personal success stories within the world of hotels, motels, caravan parks, and management rights.

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:02:14 - Deep Dive into Management Rights Deals

00:03:01 - The Art of the Deal

00:03:43 - Understanding Clawback and Clawforward

00:05:44 - Importance of Financial Operations

00:11:46 - Transparency in Payroll and P&L

00:17:18 - The Role of Trust Accounts

00:20:40 - Navigating Due Diligence

00:30:01 - Engaging with Body Corporate

Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/

In this episode of RB Radio, hosts Frank Matus and Trudy Crooks dive into the dynamic world of the accommodation industry, discussing the critical role brokers play in connecting buyers and sellers. They emphasize the importance of understanding hotel operations during the buying phase and the need for thorough financial analysis, including wages in profit and loss statements. The conversation also touches on the transition from corporate environments to managing businesses in the accommodation sector, offering valuable insights and advice for those considering this career move.

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:03:35 - Winston's Journey from Corporate to Management Rights

00:04:10 - Catalyst for Change: Family and Career Decisions

00:06:19 - Transitioning to Management Rights

00:09:21 - The Importance of Support and Guidance

00:11:09 - First Acquisitions: Seaview and Breeze

00:12:55 - Operational Efficiencies in Management Rights

00:18:10 - Understanding Payroll and P&Ls

00:20:16 - Strategic Planning for Acquisitions

00:22:58 - Expanding to Noosa: Rise and Cocoa

00:30:04 - Latest Acquisition: Sovereign on the Gold Coast

00:31:43 - Future Opportunities in Brisbane Market

In this episode of RB Radio, hosts Frank and Trudy, together with Trent Pevy, explore one of the most critical foundations of the accommodation industry: the lease. From motels and hotels to caravan parks, the landlord-tenant relationship underpins every successful investment, and getting it right is essential.

Drawing on years of experience and fresh insights from Trudy’s recent travels across the country, the duo and Trent unpack how a clear, well-structured maintenance and repair schedule can make or break property performance. Whether you’re a seasoned operator or just starting out, this episode offers a practical lens into what keeps accommodation businesses running smoothly behind the scenes.

Key insights include:

Why strong leases are the backbone of profitable accommodation ventures

The role of maintenance schedules in preserving value and preventing disputes

How to foster productive landlord-tenant relationships

Real-life examples from operators across Australia

What investors need to know before signing on the dotted line

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:02:22 - The Evolution of Leasing in Australia

00:04:13 - The Value of Leasehold Investments

00:05:32 - The Role of Specialists in Leasing

00:06:41 - Understanding the Landlord-Tenant Relationship

00:08:57 - The Importance of Informed Investments

00:10:23 - Specialization in the Accommodation Industry

00:12:06 - Lease Tenure and Business Stability

00:14:15 - Market Reviews and Their Implications

00:18:01 - Balancing Interests in Lease Agreements

00:20:21 - Negotiating Lease Terms

00:21:59 - Average Lease Tenure Insights

00:24:16 - Types of Landlords and Their Impact

00:27:07 - Understanding Bonds and Bank Guarantees

Often described as the “McDonald’s of hotels,” Quest has spent nearly four decades refining a business format franchise that delivers consistency, community engagement, and solid investor returns. With 96% of its properties franchised, Quest stands out as a trusted pathway for those wanting to run their own high-performing hotel business.

If you're looking to bring expertise, high-quality networks, and four decades of experience to your next deal, contact us: https://www.resortbrokers.com.au/contact/contact-us/

This episode dives deep into what makes the Quest model so successful, from onboarding and training to corporate support and real-time guest data that fuels continuous improvement.

Key insights include:

Why Quest is thriving and setting record sales

What makes a high-performing Quest franchisee (and who it’s not for)

How their franchisee training and support model sets them apart

The process of buying into a Quest business—and why the standards are high

How guest experience data shapes decision-making at every level

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Quest Apartment Hotels: https://www.questapartments.com.au

Timestamps:

[00:00:00] Intro.

[00:00:07] Franchise model in accommodation industry.

[00:04:06] Franchise model advantages.

[00:08:16] Network strength.

[00:10:08] Mutual respect in business dynamics.

[00:14:41] Franchisee success and support.

[00:17:06] Corporate vs. Leisure Customers.

[00:19:00] Personalised hotel experiences.

[00:24:08] Ideal franchisee characteristics.

[00:27:01] Franchise selection process explained.

[00:28:19] Franchisee training and support.

The conversation highlights why management rights are becoming more vital than ever and why every accommodation complex demands a hands-on, site-specific approach, not just a review of the numbers. Key insights include:

-Why high-density developments are slowing across Queensland

-The role of management rights in solving the housing shortage

-Why are no two complexes the same? Boots on the ground matter

-Common mistakes when relying solely on data to assess value

-Real-world lessons from experts in development, brokerage, and accounting

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Sam of McAdam Siemon:

https://www.instagram.com/hodgetts.sam/

Timestamps:

00:00:00 - Introduction

00:01:08 - Meet the Hosts and Special Guest

00:01:36 - Macadam Seaman's Experience in Management Rights

00:02:40 - Changes in the Management Rights Industry

00:04:14 - Current Trends and Future Predictions

00:08:08 - High-Density Living and Housing Shortage

00:09:56 - Developer Insights on High-Density Accommodation

00:10:43 - Challenges in the Current Development Market

00:11:04 - Preparing Figures for Sale in Management Rights

00:12:15 - Understanding Profit and Loss for Sale

00:13:42 - Verification Process Explained

00:15:27 - Navigating Differences in Financial Assessments

00:18:12 - The Importance of Industry Specialists

00:20:19 - Communication and Managing Expectations

00:23:09 - CPI and Its Impact on Income

00:25:08 - Final Thoughts on Preparation for Sale

They discuss the critical importance of selecting not just the right bank, but the right representative to navigate the complexities of the industry and secure the best possible deal. Key insights include:

-The rise of finance brokers in securing both home and commercial financing

-Why having access to multiple banks and experts gives you more options and better deals

-The importance of building relationships with the right banker for long-term success

-How brokers can streamline the loan process and offer confidence to both buyers and sellers

-Why personalized service is essential in today’s lending environment

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Mike Phipps Finance:

https://www.instagram.com/mikephippsfinance/

Timestamps:

00:00:00 - Introduction

00:00:00 - Introduction to the Accommodation Industry

00:01:17 - Meet the Guests from Mike Phipps Finance

00:02:38 - Specialization in Accommodation Finance

00:03:03 - Benefits of Using a Finance Broker

00:04:36 - Advocacy and Cost of Broker Services

00:05:36 - The Evolution of Mortgage Broking

00:06:54 - Importance of Relationships in Finance

00:08:04 - Confidence for Buyers and Sellers

00:09:36 - The Role of Finance Brokers Beyond Transactions

00:10:05 - Annual Reviews and Bank Interactions

00:12:05 - Human Element in Banking Decisions

00:12:37 - Impact of the International Economy

00:13:38 - Interest Rates and Market Confidence

00:15:03 - Resilience of the Accommodation Industry

00:16:26 - Structural Changes in Banking

00:18:10 - Shifting Bank Policies and Risk Appetite

00:19:38 - Navigating Different Banks for Transactions

00:21:30 - The Value of Independent Brokers

00:22:13 - Interest Rate Trends and Market Dynamics

00:25:16 - Cyclical Nature of the Accommodation Market

00:27:21 - Advice for New Operators in the Industry

Together, they explore the essential role of communication and relationship-building in the accommodation sector, offering practical insights on how operators can better serve both clients and communities.

From the shifting dynamics of hotels, motels, and caravan parks to the broader evolution of management rights, this conversation covers the trends, challenges, and opportunities shaping today's industry. You’ll also hear personal reflections and expert predictions from someone who's seen it all.

Key insights include:

-Why building strong professional relationships is a long-term investment in success

-How the accommodation sector is evolving—and what that means for operators

-Legal perspectives on managing risk and maintaining value

-The role of clear communication in resolving complex challenges

-What experienced leaders have learned from decades in the field

Contact Mahoney's:

info@mahoneys.com.au

https://www.mahoneys.com.au/contact/

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:01:02 - 10 Fatal Mistakes in Advertising

00:01:13 - 404 Errors and Missed Opportunities

00:02:06 - The Importance of Targeting and Expertise

00:03:00 - Understanding Your Market and Messaging

00:04:33 - The Call to Action: Clarity is Key

00:05:56 - Creative Elements: Avoiding Cheesy Stock Images

00:06:59 - The Buyer’s Perspective: It’s Not About You

00:07:42 - Testing and Measuring for Success

00:08:24 - Course Correction: Solving Roadblocks

You’ll hear how strong communication, presence, and genuine care for your lot owners can be the difference between a thriving management rights business and a stagnant one. From regulatory updates to professional development in Queensland and New South Wales, this episode dives deep into what it takes to stay compliant, credible, and connected.

Key insights include:

Why being seen doing your job is just as important as doing it

The crucial role that caretaking agreements and committee relationships play in business value

How ARAMA advocates for operators through legislative change and education

What new entrants to the management rights industry need to know

The power of local marketing and community engagement

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow ARAMA:

https://www.linkedin.com/company/aramanational/

https://www.arama.com.au/

https://www.facebook.com/aramanational/

https://www.instagram.com/aramanational/

Timestamps:

00:00:00 - Introduction

00:00:37 – Overview of ARAMA's Role

00:00:56 – Current Legislative Changes

00:01:49 – Advocacy Role of ARAMA

00:02:35 – Understanding Management Rights

00:04:09 – Importance of Customer Relationships

00:05:39 – Visibility and Communication

00:06:05 – The People Business

00:08:29 – Value of Management Rights

00:09:46 – ARAMA's Support for Operators

00:10:40 – Legislative Advocacy Efforts

00:12:18 – Engagement with Government

00:14:12 – Importance of Advocacy

00:15:00 – Connection and Guidance for Managers

00:16:11 – Management Rights Induction Training

00:19:00 – Building Relationships with Specialists

00:20:27 – Education and Professional Development

00:22:00 – Compulsory Professional Development Launch

00:24:29 – Benefits of ARAMA Membership

Key insights include:

-The importance of understanding income sustainability for potential buyers

-The growing role of small businesses in the accommodation sector

-Expert predictions on market trends and the future of accommodation

-Personal success stories and lessons learned from industry professionals

-The impact of Resort Brokers' research on market analysis and predictions

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:00:56 - Celebrating 12 Episodes

00:01:26 - Introducing Josh Mangelson

00:01:48 - 40 Years in the Accommodation Industry

00:02:32 - Evolution of the Business

00:02:43 - Growth in Management Rights

00:03:25 - Data-Driven Business Strategies

00:03:49 - The Importance of Data in Decision Making

00:04:51 - Data-Led Strategies at Resort Brokers

00:05:23 - Impact of COVID on Tourism Market

00:06:14 - Shift in Investment Trends

00:07:05 - Attracting Investment Groups

00:08:06 - Management Rights Report

00:09:14 - Changing Market Dynamics

00:10:18 - Trends in Property Turnover

00:11:07 - Predicting Market Trends

00:12:07 - Importance of Buying at the Right Time

00:13:31 - Financial Stress and Market Opportunities

00:14:25 - Impact of COVID on Business Decisions

00:15:36 - Key Wins and Transactions in 2024

00:16:45 - Demand and Yield Compression

00:18:02 - Shifts in Small Business Demand

00:18:14 - Rapid Market Changes

00:19:14 - Educating Clients on Market Trends

00:20:01 - Understanding Yields and Multiples

Key insights include:

-The significant $7 billion turnover of the accommodation industry in Australia and New Zealand

-How AI is personalising the corporate travel experience and enhancing guest satisfaction

-Addressing the needs of non-tech-savvy travellers in an increasingly digital world

-Adapting to the changing landscape of hotels, motels, and caravan parks

-The importance of understanding traveller preferences to stay ahead in a competitive market

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Craig:

linkedin.com/in/craig-southee-b01b4146

https://www.ctconnections.com.au/

Timestamps:

00:00:00 - Introduction

00:02:00 - Guest Introduction: Craig Southey

00:03:00 - Craig's Experience in Corporate Travel

00:04:00 - Understanding Corporate Travel

00:05:30 - Impact of COVID on Accommodation

00:06:30 - Booking Trends in Corporate Travel

00:08:00 - Role of Technology in Travel Management

00:09:30 - Importance of GDS for Accommodation Providers

00:11:00 - Getting on the GDS

00:12:30 - Value of Travel Management Companies

00:14:00 - Identifying Corporate Clients

00:16:00 - The Role of Personal Relationships

00:18:00 - AI in Corporate Travel

00:20:00 - Becoming a Preferred Supplier

00:22:00 - Using Procurement Tools

00:24:00 - Delivering Great Service

00:25:30 - The Importance of Compliance

00:27:00 - Hyper-Personalization in Hospitality

00:30:00 - Customer Information

Key insights include:

- The importance of viewing the accommodation business through a community and human-centred lens

- The critical role of maintaining a contractual schedule in guiding operational efficiency

- Navigating the dynamics between operators and Body Corporate committees

- Strategies for managing expectations and ensuring high standards in service delivery

- Success stories from within the accommodation industry and lessons learned from over £40 million in transactions

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Follow TESSA Developments:

https://www.tessagroup.com.au/

https://www.linkedin.com/company/tessadevelopments/?originalSubdomain=au

https://www.instagram.com/tessa_group/

Timestamps:

00:00:00 - Introduction

00:00:37 - Welcome to RB Radio

00:01:10 - Introduction of Hosts and Set

00:01:38 - Guest Introduction: Brendan Tutte

00:02:19 - Brendan and Tim's Business Relationship

00:03:09 - Scale and Magnitude of Business Deals

00:04:02 - Brendan's Background and Business Evolution

00:05:12 - Working with Best Friends and Family

00:06:23 - Challenges and Benefits of Personal Relationships in Business

00:08:05 - Tim and Brendan's First Meeting

00:10:19 - Early Business Transactions and Settlements

00:11:14 - Industry Sophistication and Changes

00:13:06 - Focus on Service and People

00:14:14 - Hands-On Management and Staff Involvement

00:15:43 - Training and Education in the Industry

00:16:06 - Roles and Responsibilities in Management

00:17:39 - Changing Perceptions of Body Corporates

00:18:45 - Current Challenges in Complexes

00:20:13 - Understanding Client Demographics

00:21:16 - Operational Consistency and Learning

00:22:01 - Soft Skills and Community Building

00:23:05 - Evolving Interactions with Committees

00:24:20 - Innovations and Recurring Income Streams

00:25:32 - Expectations and Consistency in Service

00:26:45 - Importance of Contractual Schedules

00:28:02 - Development Cycle and Market Needs

00:29:43 - Affordability and Large-Scale Projects

00:31:13 - Regional Market Opportunities

00:33:03 - Wrap-Up

Key insights include:

The $7.1 billion investment and whether it’s justified amidst other pressing needs like healthcare and education

Whether Brisbane needs a new stadium or can make use of existing sporting venues across South East Queensland

What the 100-Day Review means for the future of the Olympics in Brisbane and the importance of creating a lasting legacy

The divided public opinion surrounding the Olympics and its impact on the community, from job creation to housing affordability

Potential property market growth and investment opportunities in Brisbane as we approach 2032

Follow Resort Brokers:

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Follow Dr Mardiasmo:

https://www.linkedin.com/in/dr-diaswati-asti-mardiasmo-78b4712/?originalSubdomain=au

Timestamps:

00:00:00 - Introduction

00:01:01 - Guest Introductions

00:02:02 - Asti's Background and Roles

00:03:13 - Understanding the 100-Day Review

00:05:17 - Value of the Review Process

00:06:36 - Concerns Over Economic Impact

00:08:15 - Infrastructure and Housing Issues

00:10:11 - Stadium Considerations

00:12:01 - Regional Benefits of the Olympics

00:14:54 - Legacy and Housing Initiatives

00:17:02 - Post-Review Decision-Making

00:20:15 - Public Submissions and Community Input

00:22:00 - Economic Impact of the Olympics

00:24:43 - Comparative Budget Analysis

00:26:31 - Property Market Predictions

00:29:19 - Conclusion and Future Discussions

Key insights include:

• The people-centric nature of the management rights business and the importance of building strong relationships
• How financial pressures and inflation are shaping the industry and leading to more scrutiny from investment owners
• Why support in property management is crucial for those considering a transition into management rights
• Practical advice for navigating the responsibilities outlined in management rights contracts

Follow Resort Brokers:

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https://www.facebook.com/ResortBrokersAustralia

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Follow Curtis:

https://www.instagram.com/investeps_property/

https://www.linkedin.com/in/curtis-browning-97940b68/?originalSubdomain=au

https://www.investepsproperty.com/

Timestamps:

00:00:00 - Introduction

00:00:44 - Welcome to Checked In with Resort Brokers

00:01:19 - Introduction of Hosts and Guest

00:02:07 - Curtis Browning's Rugby Career

00:03:23 - Transition from Rugby to Property Business

00:04:14 - Challenges of Transitioning from Sports to Business

00:05:17 - Building Relationships in Professional Sports

00:06:00 - Transferable Skills from Sports to Business

00:06:43 - Team Dynamics in Management Rights

00:07:04 - Migration to Accommodation Industry

00:07:42 - Curtis's Interest in Real Estate

00:08:06 - Discovering Management Rights

00:09:01 - First Management Rights Purchase

Follow Resort Brokers:

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Follow Irfan:

https://www.linkedin.com/in/irfan-kureshi-jp-0a56a44b/

Timestamps:

00:00:00 - Introduction

00:01:30 - Introducing Irfan Kureshi

00:02:00 - Client Overview

00:03:00 - Comparing Industries

00:04:00 - Motel Investment Appeal

00:05:00 - Understanding Profitability

00:06:00 - Bank Financing Insights

00:08:00 - LVR and Client Profiles

00:10:00 - Banking Relationships

Follow Resort Brokers:

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Follow Tim:

https://www.instagram.com/timcrooks_/

Work with Tim:

https://www.resortbrokers.com.au/

Timestamps:

00:00:00 - Introduction

00:02:05 - Evolution of the Off-the-Plan Management Rights Sector

00:04:42 - Educating Developers and Improving Agreements

00:06:45 - The Role of On-Site Managers and Community Dynamics

00:09:51 - Advice to Developers and Market Differences

00:13:55 - The Power of Personalized Communication

00:18:01 - Innovative Projects and Developer Collaboration

00:21:09 - The Role of Efficient Design in Modern Developments

00:24:38 - Future Predictions and Market Trends

00:29:10 - Key Projects and Achievements

00:32:36 - Expansion into Southern States

The episode also highlights how Average Daily Rates (ADR) have plateaued compared to 18 months ago, while limited supply may help maintain occupancy levels and profitability. The conversation delves into the future of property prices, suggesting that while growth may slow, the market will continue to evolve.

As Season Two begins, this episode promises fresh perspectives on market trends, expert forecasts, and the compelling stories that shape Australia’s accommodation landscape. Tune in for an in-depth exploration of hotels, motels, caravan parks, and more!

Follow Resort Brokers:

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Follow Connie:

https://www.linkedin.com/in/connie-susilawati-74210b52/

Timestamps:

00:00:00 - Introduction

00:06:32 - Inflation and Its Impact

00:10:07 - Understanding Inflation

00:14:52 - Wage Growth and Inflation

00:22:24 - Future of Property Prices

00:24:02 - Historical Context of Interest Rates

00:27:00 - Infrastructure and Economic Growth

00:30:53 - Accommodation Market Trends

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

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Follow Kelley:

https://www.instagram.com/kelley.louise.rigby/

https://www.facebook.com/kelley.falcke.1/

https://lettsgroup.com.au/

Timestamps:

00:00:00 - Introduction

00:01:36 - Kelley Rigby's Journey in the Management Rights Industry

00:06:48 - The Role of Onsite Managers in Strata Communities

00:14:33 - Impact of Market Trends on Management Rights

00:20:09 - Educating Owners and Managers

00:27:54 - Collaborative Industry Practices

00:31:02 - Business-Only Management Rights

00:32:23 - Resilience of the Management Rights Industry

Follow Resort Brokers:

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Timestamps:

00:00:00 - Introduction

00:05:17 - Flexibility and Work-Life Balance in Management Rights

00:06:14 - Importance of Processes and Tools

00:13:24 - Adding Another Property: Lush

00:16:27 - Changes in Body Corporate Dynamics

00:20:19 - Visibility and Availability in the Complex

00:24:28 - Importance of Pre-Planning for Business Transfer

00:32:47 - Challenges and Realities of the Industry

Follow Resort Brokers: 

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia 

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau 

Timestamps: 

00:00:00 - Introduction

00:01:35 - Background of Ian Crooks and Malcolm Hall-Brown

00:04:24 - Market Cycles and Economic Challenges

00:05:07 - Surviving Tough Economic Times

00:07:25 - Raby Bay Development Story

00:08:31 - Early Relationship Between Ian and Malcolm

00:15:09 - Early Days of Motel Leasing in Australia

00:25:29 - Advice for Industry Professionals

00:28:19 - Technology's Impact on the Industry

Follow Resort Brokers: 

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia 

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau 

Timestamps: 

00:00:00 - Introduction

00:02:33 - Stories of successful business owners

00:05:28 - Australian accommodation industry insights

00:07:27 - Low barrier to entry

00:11:30 - Management rights industry insights

00:15:30 - Small business consulting and relationships

00:16:49 - Using the right people

00:22:07 - Brisbane housing market challenges

00:25:19 - Buying businesses strategically

00:29:10 - Business cycles and rapid changes

00:30:28 - Amazing woman fit-out trends