In this episode, I’m breaking down the real gap no one talks about when stepping into people leadership and why being exceptional at your role isn’t the same as being ready to manage others. I’ll walk you through the mindset shifts, skill gaps, and behind-the-scenes expectations that quietly determine whether you get promoted or passed over.

If you’re ready to stop feeling overlooked and start positioning yourself like a future leader, this will show you what to focus on next. Hit play and let’s dive in.

And if you’re ready to bridge the gap and position yourself as the obvious next leader, apply for coaching HERE and let’s map out your next move together.

01:33 – Why Moving from Senior IC to Leadership Feels Impossible and Why It Isn’t Your Fault

03:16 – Why Waiting For An Internal Promotion Can Keep You Stuck

05:16 – How Targeting Early-Stage Or Founding CSM Roles At Startups Can Be Your Ticket To Player-Coach and Leadership Positions (If You Find The Right Fit)

07:41 – How to Identify Real Player-Coach Opportunities (and Avoid the Trap Roles)

14:37 – The Must-Have Experiences to Compete for Startup CS Leadership Roles

17:19 – How to Position Yourself as the Solution Startups Are Actually Searching For

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode114

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I’m breaking down what actually happens when you use mass apply tools and why they can get your resume filtered out before a human even sees it.

I’ll walk you through how this approach makes you look to hiring managers, the hidden ways it’s hurting your positioning, and the long-term career damage most people never even consider. And more importantly, I’ll show you what’s actually working right now, backed by real client data.

If you’re tired of hearing crickets after hitting submit, this will completely reframe your approach. Hit play because the fix might be simpler (and more strategic) than you think.

And if you’re stuck in the apply-and-hear-nothing cycle, apply for coaching HERE and let’s build a strategic job search that actually gets you interviews and results.

00:44 – Why Mass Applying to Jobs Is Sabotaging Your Career (and Not Solving Your Job Search)

02:25 – How Targeted, Quality Applications Lead to Faster Hires and Promotions

06:31 – Why Recruiters Filter Out Mass Applicants (and How to Avoid the “Lazy Candidate” Label)

11:28 – The Cost of Landing the Wrong Job: Why Shortcuts Lead to Short Tenures

18:38 – Are Job Search Services Actually Helping or Just Getting You Flagged?

21:01 – Your Next Job Is the Next Chapter. Here’s How to Make It Count

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode113

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this client spotlight episode, we unpack exactly what changed when he stopped using the “spray and pray” approach and started approaching his job search with a completely different strategy. We talk about the mindset shifts that helped him move past anger and rejection, the resume changes that suddenly unlocked interviews, and the outreach strategy that helped him connect directly with hiring managers instead of getting lost in the applicant pool.

The result? He went from averaging one interview a month to multiple interviews in just a few weeks and signed a job offer in about 90 days.

If you're ready to stop sending out endless job applications and finally understand what actually gets results in a competitive job market, hit play to hear the strategy shift that made all the difference.

And if you’re tired of applying to jobs and hearing nothing back, apply for coaching HERE and let’s fix your strategy together.

00:28 – Why "Spraying and Praying" Your Resume Leads to Burnout, Not Results

02:54 – The Emotional Toll of Layoffs and Why Mindset Shifts Are Critical for Job Search Success

05:16 – How Applying to Over 1,000 Jobs Led to Only 20 Interviews (and What Had to Change)

11:02 – The Game-Changing Impact of a Professionally Written, Targeted Resume

12:35 – Why Targeted Outreach (Not Just More Applications) Opened New Doors for Junior

15:15 – What Most Job Seekers Get Wrong When Messaging Recruiters on LinkedIn

17:08 – How Consistent Interview Practice (and Feedback) Turned Rejection Into Confidence

18:55 – Why Overpreparation for Interviews Is About Confidence, Not Sounding Rehearsed

24:17 – The Mindset and Community Support That Helped Junior Land a Role in Just 90 Days

EPISODE LINKS:

Connect with Junior on LinkedIn

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode112

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I’m breaking down two ridiculously simple approaches to expansion that you can start using immediately, even on your very next customer call. We’ll walk through the quick “inside-out” method to uncover low-hanging opportunities in your existing accounts, plus the more strategic “outside-in” approach that helps you think like a trusted advisor and connect your customer’s business goals to real revenue opportunities.

By the end of this episode, you’ll start seeing expansion differently… not as selling, but as understanding your customer’s business and connecting the dots in a way that naturally creates growth. If you’ve ever felt uncomfortable with upselling or worried it’s not “your job” as a CSM, this might completely change how you think about your role and your earning potential. Hit play and let’s talk about the playbook most CSMs were never taught.

02:09 – Why Getting Comfortable With Selling is Key for CSM Career Growth

04:01 – The Fastest “Inside-Out” Way to Find Expansion Opportunities

07:59 – Three Natural Questions to Uncover Expansion on Customer Calls

12:47 – The Strategic Power of the “Outside-In” Approach (and Goal Trees)

22:03 – How Treating Expansion as Problem-Solving (Not Selling) Gets You Promoted

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode111

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I’m breaking down the three exact categories hiring teams are grading you on… and yes, I used to be the person creating the scorecards. I’ll show you how to use the prompt like a literal checklist, the basic mistakes that instantly cost you points, and how to prove you actually think like a strategic, consultative CSM (not just someone who can build a decent slide deck).

I’ll also discuss executive presence and the subtle signals that make a team feel confident putting you in front of their biggest customers. If you want to stop guessing what they’re looking for and start positioning yourself as the obvious hire, this is your blueprint. And there’s one simple shift at the end that could put you ahead of 98% of candidates. Hit play and let’s dive in.

00:43 – Why Presentations Are “Make or Break” in Customer Success Interviews

04:07 – The Game-Changing Tip That Instantly Puts You Ahead of 80% of Candidates

06:27 – The Three Big Categories Hiring Teams Use to Grade Candidates (And Where Most Applicants Slip Up)

09:24 – Common Pitfalls: Why Generic Tactics and Lack of Engagement Hurt Your Chances

15:09 – What Makes Executive Presence So Crucial During an Interview Presentation

20:23 – Don’t Overwhelm Yourself: Pick 2–3 Areas to Improve Each Time

OTHER EPISODES YOU'LL LOVE:

🎙️Tune in to a curated playlist on tips to nail your next Customer Success Interview Presentation

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode110

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I get this DM all the time, “Carly, there’s an opening on my team. Should I even bother applying?” In this episode, I’m breaking down exactly what to say the moment a role is posted (yes, I give you the script), why being a top performer isn’t enough, and what leadership is really looking for when they promote internally. We’re talking performance vs. impact, how to make yourself difficult to replace, and how to position yourself as the obvious choice months before a role ever opens.

If you’re tired of wondering whether you’re “good enough” or waiting for someone to tap you on the shoulder, this will completely reframe how you think about internal growth. By the end, you’ll know exactly how to stop hoping for a promotion and start strategically earning it.

Because when the next role opens… will they think of you first? Hit play and let’s make sure the answer is yes.

And if you’re ready to make your next move, apply for one-on-one coaching HERE and let’s get your resume, interviews, and promotion strategy locked in.

00:59 – Why You Can’t Wait for Your Manager to Notice You Want the Promotion

04:20 – The Truth About Internal Postings: Someone’s (Probably) Already in Mind

05:23 – Performance vs. Impact: Why Top Numbers Aren’t Enough for Career Growth

09:13 – Fast, Actionable Ways to Show Internal and External Impact

16:14 – How to Make Yourself Irreplaceable Before a Job Even Opens

19:12 – What to Do If You Still Don’t Get the Promotion

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode109

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

If you’ve been applying nonstop, tweaking your resume, and still hearing crickets, I want you to know it’s not you… it’s the outdated approach you’ve been taught to follow.

I’m walking you through the real, data-backed playbook we use behind the scenes to help job seekers stand out, get noticed by hiring managers, and start booking interviews faster. You’ll hear what’s actually working in 2026, why “doing all the right things” can still keep you stuck, and the shifts that can completely change your results.

By the end, you’ll feel more clear, confident, and in control of your next move with a new perspective on what’s truly possible for your career. Hit play and let’s dive in.

And if you’re ready to stop guessing and start getting real results in your job search, apply for coaching HERE and let’s build a strategy that helps you land the right customer success role faster and with confidence.

1:10 – Why Your Customer Success Job Search Isn’t Working (Hint: It’s Not About Qualifications)

3:01– Ben’s Story: 600 Applications, 0 Offers Until He Changed His Strategy

5:53 – The New, Data-Backed Resume Rules for Customer Success

8:09 – LinkedIn Optimization: How to Actually Show Up in Recruiter Searches

9:10 – Why Direct Outreach Beats “Apply and Hope” Every Time

10:55 – Interviewing Isn’t About Experience—It’s About Telling Your Story

14:13 – Negotiating Offers: How to Stop Leaving Thousands on the Table

16:25 – Coaching ROI: How Waiting Costs You Real Money

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode108

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I went full data-nerd and analyzed 10 recent clients who all accepted Customer Success offers between $175K–$230K. I pulled apart their resumes, KPIs, career paths, and job search histories to uncover the patterns that actually showed up at this level — not the advice we think matters, but what the data clearly revealed.

I’m breaking down the types of companies paying top dollar, why domain depth quietly beats title chasing, and the specific metrics that consistently showed up across every high earner. We’ll also talk about why “just CSM” titles aren’t the red flag people think they are and what truly drives compensation once you’re aiming for $200K and beyond.

By the end of this episode, you’ll have a much clearer roadmap for where to focus and what to stop stressing about if a $200K role is your goal. If you’ve been questioning whether you’re on the right path, this will give you answers. Hit play and let’s dive in.

And if you’re ready to position yourself as the obvious choice for a high-comp Customer Success role? Apply to work with my team HERE.

02:11 – Why High-Paying Customer Success Roles Are Tied to “Mission Critical” Software Companies

04:14 – What Building Domain Depth Actually Looks Like (and Why It Matters More Than Job-Hopping)

06:47 – The Truth About Job Titles: Why “CSM” or “VP” Alone Doesn’t Guarantee a Bigger Paycheck

08:54 – The Real Drivers of 200k Salaries in Customer Success: Scope, Revenue, and Accountability

12:15 – Why Non-Linear Careers (and Resume Gaps) Won’t Hold You Back From Earning More

13:43 – How Even Top Candidates Struggle to Land Interviews (and Why Selling Yourself Is Everything)

16:18 – The Actual Checklist for Breaking Into the 200k+ Customer Success Club

17:16 – Why Tweaking Your Job Seeking Skills (Not Your Experience) Is the Ultimate Career Growth Hack

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode107

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

We break down exactly how to demonstrate your CSM skills at every stage of the process—from discovery-driven interviews and stakeholder management, to value-based storytelling, strategic outreach, and even negotiation. You’ll hear tangible examples of what “walking the walk” actually sounds like in interviews, how to tier your job search like a book of business, and why small moments of delight (like thank-you notes) can make or break an offer. This is less about saying you’re a great CSM and more about proving it in real time.

By the end, you’ll walk away with a clearer strategy, more confidence, and a completely different way to approach your job search—one that de-risks you as a candidate and positions you as the safest hire in the room. If you’re ready to stop applying harder and start showing up smarter, hit play and let’s dive in.

0:46 – Why Customer Success Skills Give You a Unique Edge in the Job Search

2:26 – How “Being a CSM” During Your Job Search Proves You Can Do the Job

3:21 – Demonstrating (Not Just Talking About) Your CS Skills in Interviews

5:26 – What “De-risking” Yourself for Hiring Managers Looks Like

8:08 – Managing Your Job Search Like a CSM Manages a Book of Business

13:01 – Leveling Up Your Interview Game with Context, Curiosity, and Tying Insights Together

20:55 – Why Deep Research and Tailored Outreach Set CSMs Apart

21:47 – The Power of Negotiation and Value Selling in CS Job Offers

27:16 – How Small Gestures (Like Thank You Notes) Can Get You Hired

30:21 – Why Being Intentional Wins In CS Job Search

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode106

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

CSMs don’t leave because they’re bad at their jobs — they leave because no one can see the impact they’re making. In Part 2 of this series, I’m breaking down the real reason high-performing CSMs feel invisible, even when they’re driving renewals, expansion, and retention behind the scenes.

We’re unpacking what “impact” actually means when CSMs say they’re missing it, why this isn’t a motivation problem but a systems problem, and the three patterns I see over and over again in teams with high turnover. I’ll walk you through where leaders unintentionally lose their best people, the gaps that prevent CSMs from articulating their value, and the exact operational, enablement, and management shifts that change everything without adding more work.

By the end of this episode, you’ll finally have language, structure, and a clear action plan to make impact visible and undeniable. If you’re tired of feeling overlooked or watching top CSMs walk out the door, this is the missing piece you haven’t addressed yet. Hit plat and let’s dive in.

1:07 – Why High-Performing CSMs Still Feel Invisible (and Leave Because of It)

3:13 – The True Meaning Behind “I Want More Impact” (It’s Not Just About Praise)

4:42 – How Being Forced Into Reactive Work Stops CSMs from Contributing Strategically

6:10 – The Real Cost of Not Having Access to Key Metrics and Business Data

11:51 – 5 Root Causes Leadership Misses That Make CSMs Feel Disconnected

15:29 – 3 Critical Fixes: Better Operations, Enablement, and Coaching (Not Just More Tools)

19:16 – Why Advocating for Growth or Finding a Company That Invests in You Matters Now More Than Ever

OTHER EPISODES YOU’LL LOVE:

🎙️Episode 104: 85% of CSM Turnover is Preventable (Here's the Data) | Part 1

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode105

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

What if I told you that 85% of CSM turnover is completely preventable — and most leaders are missing the real reason their top performers are walking out the door?

In this episode, I break down insights from 1,474 Customer Success professionals who told us exactly why they’re job hunting. And spoiler alert, it’s not layoffs, pay, or return-to-office mandates. I reveal the surprising truth about what CSMs want most in their next role, and how even your most loyal team members start considering exits.

I’ll also unpack the three types of CSMs who leave for growth, the invisible ceiling stopping your best people, and the #1 leadership blind spot you can correct to transform retention overnight. This is part one of a two-part series, and today we’re starting with the data leaders need to see.

By the end of this episode, you’ll finally understand what’s normal, what’s fixable, and where your blind spots might be, whether you manage a CS team or you’re a CSM quietly feeling stuck. Want to know how to turn your team into unstoppable, loyal top-performers? Hit play and let’s dive in.

4:04 – Why Most CSM Turnover Is Preventable

5:57 – What “Growth” Actually Means for CSMs

8:20 – Three Types of CSMs Who Leave for Growth

13:03 – Why Impact Really Matters

15:43 – Next Steps for CS Leaders & CSMs: Action Plans Are Coming in Part Two

OTHER EPISODES YOU'LL LOVE:

1. Episode 105: The Real Reason CSMs Feel Invisible (And Your Action Plan to Fix It) | Part 2

🛎️ FREEBIES & RESOURCES:

1. Download the Talent Report: https://customer-success-career.captivate.fm/report
2. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
3. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
4. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
5. Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode104

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I walk you through what hiring managers are actually thinking when they see a gap on your resume and the two mistakes that cost candidates job offers every single day. I also share the simple three-part formula I use with clients to turn layoffs and career gaps into one of the most confident moments of the interview. No over-explaining. No defensiveness. No awkward justifications. Just a clear, calm story that reassures the interviewer and shifts the conversation back to your value.

By the end of this episode, you’ll know how to talk about layoffs without spiraling or apologizing for your existence, and you’ll finally feel in control of a question that used to throw you off your game. If you’ve been dreading this part of the interview or replaying your answer in your head after every call, this one might change everything. Hit play and I’ll walk you through exactly what to say and why it works.

1:16 – Why Career Gaps Aren’t Automatically Dealbreakers for Hiring Managers

2:52 – The Three Hidden Fears Recruiters Have About Resume Gaps (and How to Disarm Them)

6:06 – The Most Common Mistakes People Make When Discussing Layoffs in Interviews

8:17 – The Simple 3-Step Formula That Turns Your Career Gap Into an Interview Strength

13:09 – How to Pivot from Explaining Your Gap to Proving You’re Perfect for the Role

16:17 – Why Owning Your Story (Not Over-Explaining) Makes You Instantly More Attractive to Employers

🛎️ FREEBIES & RESOURCES:

1. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode103

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I walk you through three lessons that apply just as much to your job search or next promotion as they did to building this podcast. We talk about why your future identity deserves a vote, how fear is often a green light instead of a stop sign, and why big goals sound impressive but realistic ones are what actually move the needle. Each lesson is grounded in real experiences and practical takeaways you can start using immediately without overhauling your entire strategy.

By the end of this episode, you’ll feel clearer, calmer, and more confident about the next move you’ve been avoiding or overthinking. If you’ve been stuck in your head, burning out, or waiting to feel ready, this conversation might be the shift you didn’t know you needed. The real question is which of these lessons are you finally going to act on.

2:20 – Why Your “Future Self” Should Have a Say in Your Career Decisions

3:56 – How Acting Like the Confident Version of You Can Transform Your Interviews

7:19 – Why Fear Means You’re Heading in the Right Direction—Not the Wrong One

8:18 – The Surprising Reason Fear is a Signal You’re on the Right Path

14:22 – Why Tiny, Realistic Goals Beat Unsustainable Large Ones for Consistency

17:06 – How Consistency (Not Overwhelm) Helps You Get Hired and Promoted

🛎️ FREEBIES & RESOURCES:

1. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode102

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I walk you through a smarter, more strategic way to prepare based on who you are interviewing with so you can tailor your answers without sounding scripted or inauthentic.

By the end, you will know exactly how to shift your messaging so you come across confident, credible, and intentional in every round. If you are tired of guessing what interviewers want and ready to finally control the outcome, hit play and let’s dive in.

And if you want to discover the easiest and most effective way to prepare for your Customer Success interviews, watch my Free Training on how to Nail Your CS Interviews: https://customer-success-career.captivate.fm/nailinterviews

02:37 – Why Memorizing Interview Answers Backfires (and What to Do Instead)

8:13 – How to Prep Differently for Recruiters vs. Hiring Managers vs. Cross-Functional Teams

14:42 – The "Checklist" Approach Recruiters Really Use And How to Make It Work for You

21:23 – How to Show Hiring Managers You're the One Who’ll Help Them Hit Their Goals

27:00 – Ways to Stand Out in Cross-Functional Interviews by Addressing What Each Team Actually Cares About

10:44 – The Fastest Way to Level Up Your Interview Prep (Hint: It’s All About the Interviewer’s Perspective)

Other Episodes You’ll Love:

1. Episode 3: Falling short in interviews? ACE your next Customer Success job interview with these simple tips!

🛎️ FREEBIES & RESOURCES:

1. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode101

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

On today’s episode, I’m unpacking the uncomfortable truth about traditional CS career paths and why doing “the next logical step” can quietly derail your growth, happiness, and earning potential. We’ll talk about why promotions that look good on paper can feel miserable in real life, how following the crowd leads to boring roles and regret, and the simple mindset shift that changes how you make career decisions inside Customer Success.

By the end of this episode, you’ll walk away with a completely new way to think about success in your Customer Success career, one that’s built around what you’re actually good at, what you enjoy, and where you want to end up, not what everyone else is doing. If you’ve ever felt pressure to go enterprise, become a CSM, or say yes just because it’s “the path,” this conversation will give you clarity, confidence, and permission to choose differently.

3:05 – Why Blindly Following a Career Path Can Lead to Burnout and Missed Potential

5:41 – How Peer Pressure (and ‘Default’ Decisions) Steer You Off-Course

8:33 – Why Enterprise CSM Isn't Automatically the Next Best Step

15:56 – The Power of Defining Your Own Success in Customer Success (and Knowing You Have Choices)

22:00 – How Tech Touch Customer Success Offers Rapid Growth and Thought Leadership Potential

28:12 – The One Interview Question That Reveals If a Future Manager Is There by Choice

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode100

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

That’s why in this episode, I’m breaking down the simple shifts that turn awkward, check-the-box customer calls into conversations your customers actually want to show up to. You’ll learn why leading with the wrong metrics kills trust instantly, how to frame topics in a way that gets customers leaning in instead of zoning out, and the exact conversational tactics top-performing CSMs use to sound confident, human, and in control (without following a rigid script).

By the end of this episode, you’ll know how to run customer calls that feel natural, valuable, and genuinely strategic — the kind that deepen trust, uncover expansion signals, and make your job a whole lot easier. If you’re ready to stop filling airtime and start leading calls that actually move the needle, hit play and let’s dive in.

0:44 – Why “Check-the-Box” Customer Calls Are Sabotaging Engagement

3:01 – Why Starting with Product Metrics Makes Customers Zone Out (And How to Fix It)

6:46 – How to Introduce Topics So Your Customer Actually Wants to Participate

10:35 – Three Easy Tactics to Make Every Call Feel More Human and Less Scripted

14:44 – How “Tell Me More About That” Instantly Changes the Whole Conversation

16:45 – How Just One Small Change Per Month Can Make You the CSM Everyone Loves to Talk To

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode99

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

That’s why in this episode, I’m breaking down the exact four time blocks you need to turn your job search from overwhelming to unstoppable. I’ll reveal the intentional schedule top job seekers use, why strategic time blocking works (even if you’re exhausted or strapped for time), and how to avoid burnout while doubling your chances of landing interviews.

You’ll get the play-by-play of what a realistic, high-impact job search week looks like with actionable tips for getting ahead of the competition before January hiring heats up. Imagine having a repeatable system that eliminates guesswork, anxiety, and guilt, so you always know you’re making real progress (and still have energy left over for a life outside the job search). If you want to take control of your job search and outrun the new year hiring rush, hit play and let’s dive in.

1:02 – Why Time Blocking (Not Just “Trying Harder”) Is the Real Job Search Game-Changer

3:16 – The 4 Strategic Job Search Blocks Every Candidate Needs and How to Use Them

4:08 – How to Break Up Your Job Search Blocks for Maximum Energy (and Less Chaos)

7:41 – Networking Consistency: The Small Habit That Doubles Your Interview Chances

8:17 – Why Weekly Interview Prep Matters (Even When You Don’t Have Interviews Yet)

11:41 – How Structure Boosts Your Confidence So You Can Enjoy Your Evenings, Guilt-Free

13:03 – The December Advantage: How to Get Ahead Before Other Job Seekers Even Start

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode98

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

You’ll hear the exact steps she took to rebuild momentum fast, the cold-outreach strategy that had hiring managers responding within 24 hours, the interview storytelling shift that instantly made her stand out from “qualified” candidates, and the pipeline and negotiation moves that turned one solid offer into a life-changing one.

By the end, you’ll walk away knowing exactly how to regain control of your job search, rebuild confidence after rejection, and create the kind of momentum that makes opportunities come to YOU. If you want a job search process that actually moves you forward without burning yourself out, hit play and let’s dive in.

0:44 – Why Late-Stage Interview Rejection Doesn’t Mean Starting Over

4:21 – How Strategic Cold Outreach Can Unlock Interviews at Top Companies

8:25 – Why Your Interview Stories Need More “How” (Not Just Results) to Stand Out

12:15 – The Secret to Keeping Momentum: Juggling Multiple Opportunities, Even in Final Rounds

13:40 – Why You Should Always Negotiate Your Offer, Even If It Looks Great

15:44 – The Four Steps to Rebuild Job Search Momentum After Rejection

🛎️ FREEBIES & RESOURCES:

1. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode97

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Instead of diving into another round of job searching advice, I break down the power of this crowdsourced strengths game and why hearing the real, non-sarcastic things your loved ones admire about you hits differently (especially when you’re feeling stuck or rejected). I’ll show you exactly how to play so it’s not awkward and how to use what you hear to interrupt those negative self-talk spirals.

If you’re feeling discouraged, wrestling with imposter syndrome, or just want to remind yourself what you actually bring to the table (career-wise, not just the mashed potatoes), this episode is your permission slip to get radically honest feedback from the people who know you best. Try this game, and you’ll realize you’re more resilient and capable than your circumstances would have you believe. So go ahead, hit play and let’s dive in.

1:49 – How to Use Crowdsourced Feedback From Loved Ones to Interrupt Negative Self-Talk

02:03 – The Real Reason Career Setbacks Feel Personal and How to Break Free from That Spiral

03:06 – How to Make Sharing Strengths Fun (Even with Sarcastic Families!)

05:10 – The Surprising Power of Hearing What Others Admire About You (Especially When You Can't See It Yourself) and Why Your Current Circumstances Aren’t Your Identity

07:06 – How to Store and Use Positivity for Your Next Spiral

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode96

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I reveal the two high-impact ways CSMs are actually leveraging AI to stand out—one that repositions you as a trusted consultant to your customers and another that instantly fills the coaching and feedback void you’ve been frustrated about for years. Forget about asking ChatGPT to write your follow-up emails. This goes way deeper, and I’ll walk you through the strategies no one’s sharing.

I’ll show you exactly how to use AI to create thought leadership content that your customers crave (and remember you for), plus the step-by-step system I use with my private one-to-one clients to self-coach, level up core skills, and get actionable feedback faster than any manager ever could. You’ll learn how to build a bulletproof feedback loop and shift from vendor to trusted expert without needing anyone’s permission.

If you want to move from being replaceable to irreplaceable and get immediate, data-backed ways to make your customers care, get noticed by leadership, and truly accelerate your growth before the New Year, hit play and let’s dive in.

1:01 – Why Using AI to Summarize Emails Won’t Set You Apart

1:16 – How to Use AI to Become a Valued Expert, Not Just a Vendor

2:24 – The Fastest Way to Generate Thought Leadership Content That Customers Care About

4:04 – How to Add “Real Value” with Non-Product-Centric Insights

9:53 – Step-By-Step Guide: Coaching Yourself with AI When No One Else Does

14:13 – How to Build a Feedback Loop So You Level Up Faster Than Your Peers

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode95

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I break down the six silent LinkedIn mistakes that are killing your visibility and sabotaging your chances of landing the roles you actually want in Customer Success. I’ll pull back the curtain on what recruiters really see when they search for candidates, and I’ll reveal the rapid-fire profile fixes that skyrocket your discoverability and make recruiters reach out to you with genuinely exciting roles. From headline secrets to the crucial recommendation trick, you’ll get the step-by-step playbook that finally gets your LinkedIn working for you—not against you.

You’ll walk away with a punchy, recruiter-magnet profile and the confidence that you’re not missing out on career-changing opportunities just because of a few overlooked details. Hit play and let’s dive in.

1:49 – How Recruiters Use LinkedIn and How LinkedIn Recruiter Search Filters Really Work

4:37 – The Biggest LinkedIn Mistakes Real Job Seekers Are Making—Revealed by a 100-Profile Audit

7:16 – The Exact Headline Update That Gets You Noticed (And Boosts Your Visibility)

9:52 – Quick Fixes For Your Skills Section That Make You Show Up in the Right Searches

12:27 – What to Write in Your Experience Section to Attract Interviews. Plus a 2-Sentence Summary Formula

14:28 – Why Your Recommendations Are Crucial and How They Influence Hiring Decisions

16:14 – How Your Activity Section Can Instantly Make or Break Your Credibility

18:02 – How a Simple Photo Change Can Help You Finally Get That Interview

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode94

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I share the real story of Maya, a seasoned Customer Success Manager (CSM) with a killer track record who was stuck applying into the void. She thought her Customer Success resume was fine... until we tore it apart and rebuilt it, turning walls of blah text into sharp, specific highlights that proved her impact in seconds.

I’ll walk you through the exact five-step strategy we used, including how to lead with proof, cut the fluff, show off your results and how you got them, and make sure every bullet shines whether you’re staying in your field or switching industries altogether.

You’ll learn why most resumes miss the mark and how to fix yours so recruiters and hiring managers can’t help but call you for interviews. If you’re tired of waiting for someone to notice you and ready to be the talk of the recruiting team, hit play. Your January job search will thank you.

2:05 – Why Your Resume Might Be Sending You Into the Job Search “Black Hole”

3:22 – How Showing Proof (Not Just Adjectives) Makes Hiring Managers Stop Scrolling

7:00 – The Three Questions Every Bullet Point Must Answer for Resume Success

10:00 – Why Explaining Your Process Is Key (Not Just Results)

13:27 – The Power of Making Your Resume Scannable (and ChatGPT’s Secret Editing Sauce)

15:45 – How to Translate Jargon Into Universally Understood, Career-Boosting Language

19:08 – The Five-Step Resume Audit to Get Noticed in January’s Hiring Frenzy

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Masterclass: https://customer-success-career.captivate.fm/resume
2. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode93

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

That’s why in this episode, I’ll show you how to find your superpowers—the unique things you do so naturally you don’t even see them—and how to weave them into your Customer Success Interview answers. I’ll walk you through the exact process to spot those special strengths, step out of the generic crowd, and inject them straight into your CSM Interview answers so you stand out instantly.

If you’re ready to finally stand out, build confidence, and move forward in your Customer Success Career, hit play and let’s dive in. Whether you’re aiming for your first CSM role or leveling up in SaaS Customer Success, this episode is packed with actionable career tips to help you shine in your next interview.

2:14 – The Real Reason Generic Customer Success Interview Stories Fail

5:27 – What “Superpowers” Actually Mean in Customer Success Interviews

7:47 – How to Identify Your Own Superpowers

13:20 – Weaving Superpowers Into CSM Interview Questions—Before & After Examples

17:05 – Five Prompts to Discover What Sets You Apart

17:55 – The Simple Question Framework That Uncovers Your Strengths

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode92

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

That’s why I’m breaking down the exact step-by-step strategy I use with my coaching clients to reverse engineer their career growth and land promotions in record time. You’ll discover the simple four-part framework that helped one client jump two levels in just eight months, why most people approach career advancement totally backwards, and how to identify the real skills and gaps that matter for your next big move.

We’ll talk practical action plans and you’ll finish this episode with immediate steps you can take this week to feel in control of your career trajectory. If you’re ready to step out of career autopilot, get real clarity, and move into your next promotion on purpose, hit play and let’s dive in.

1:58 – Why Hoping for a Promotion Is NOT a Career Strategy

5:10 – The Four-Step Framework to Accelerate Your Customer Success Career

6:03 – Picking Your Exact Goal Title

7:04 – Getting CRYSTAL CLEAR About What That Role Actually Does Day-To-Day

7:48 – The Skills Matrix: How to Decode What “Leveling Up” Really Means

11:26 – Why Gap Analysis Is Your Secret Weapon (Even If It’s Uncomfortable)

13:19 – Why a 90-Day Action Plan Beats Waiting for Your Annual Review

16:19 – How Just Taking Action Puts You Ahead of 99.9% of Peers

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode91

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Meet “Sarah”, ten years deep in Customer Success, landing interviews left and right (we’re talking big-name companies), but somehow never sealing the deal. Her problem wasn’t her skills or her track record. It was three simple mistakes—stuff almost no employer will ever point out, but absolutely fatal when it comes to landing the offer.

In this episode, I walk you through the three tiny (and totally fixable) changes Sarah made that took her from stuck and frustrated to hired in three weeks. I’ll show you how she ditched the robotic presentation style, started talking with her audience instead of at them, and learned to make her data actually tell a story. These quick pivots didn’t just land her a new role—they made her stand out as a “breath of fresh air” to hiring managers.

If you’re tired of clueless employer feedback, tired of rehearsing yourself into oblivion and still walking away empty-handed, and so, so tired of wondering if you’re ever going to break through, this episode is for you. Hit play and let’s dive in.

4:49 – How Sounding Too Scripted in Presentations Turns Off Interviewers (and How to Fix It)

8:03 – The Subtle Shift from “Talking At” to “Talking With” That Instantly Boosts Interview Engagement

10:30 – Why Too Much Data in Presentations Can Undermine Your Credibility

14:30 – Three Tiny Tweaks That Landed a Client Her Dream Role in Three Weeks

🛎️ FREEBIES & RESOURCES:

1. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode90

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I’ll walk you through what makes Q4 a shockingly good time to get hired, how to audit your job search so you’re not wasting hours on things that don’t matter, and the real ways to build a network that opens doors fast. Plus, I’ll teach you how to sharpen your interview skills now, so when the opportunities come (and they will), you’re ready to crush them.

If you’re tired of career advice that keeps you waiting and you want to end the year strong, this is the episode for you. Hit play, and let’s dive in.

1:27 – The Real Reason October Is Prime for Job Offers

4:48 – What Happens If You Wait for January (Hint: Intense Competition)

6:29 – Step 1: Audit Your Job Search—Stop Wasting Time on Low-Impact Tasks

8:01 – Step 2: Build Your Network Now—Why Q4 Is a Goldmine for Outreach

10:16 – Step 3: Prep Your Interview Stories Before the Holiday Rush

13:27 – How Using Q4 Strategically Lands Faster Job Offers

🛎️ FREEBIES & RESOURCES:

1. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
2. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
3. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode89

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

That’s why in this episode, I bring in Olivia, our Director of Customer Success, to reveal the game-changing strategy for researching any company in just 15 minutes. We’ll show you exactly what to look for (and what to skip), how to use resources like G2 reviews and SEC filings to your advantage, and the way smart research can even boost your compensation—all with real client stories and tangible takeaways you can implement today.

You’ll walk away with a research checklist that slices your prep time in half, surfaces the insights that matter, and most importantly, positions you as a standout candidate who’s never caught off-guard. Want to know the research secrets that transform offers? Hit play and let’s dive in.

02:37 – How Spending Too Much (or Too Little) Time on Company Research Can Cost You the Job Offer

5:02 – Why Demonstrating Customer Success Skills in Your Research Sets You Apart from Other Candidates

8:20 – The Secret to Doing Effective 15-Minute Company Research Without Panic or Overwhelm

10:06 – Why Knowing a Company's Value Proposition Matters More Than Memorizing Their Mission Statement

11:40 – The Fastest Way to Find a Company's Value Prop (Hint: Case Studies and AI Can Do the Work for You)

14:05 – How to Quickly Analyze Financial Data Like SEC Filings Even if You’re Not a Numbers Person

17:20 – A Real-Life Example of How a Job Seeker Used G2 Reviews to Negotiate a Higher Base Salary

18:54 – Why “Uncomfortable” Research Topics (Like Negative Reviews or WARN Notices) Can Help You Make Smart Career Choices

22:53 – The Checklist and AI Playbook: How to Make Scalable Research a Repeatable Habit (Without the Rabbit Holes)

24:46 – Why It’s Crucial to Time Your Research (You Don’t Need to Know Everything Before You Apply)

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode88

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

In this episode, I share a powerful, never-talked-about strategy that unlocks rapid career growth for CSMs by making you the secret weapon every department wants on their team. We’ll unpack the missing piece of cross-functional collaboration, share the three-step process top CSMs use to become indispensable, and get super tactical about how to make product, sales, and engineering actually want to work with you.

By the end, you’ll know exactly how to shift from being seen as a “problem-dumper” to a strategic, value-driving partner—transforming how your company sees you and unlocking real career momentum. Want to be the CSM your whole company can’t afford to lose? Hit play now and let’s dive in.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode87

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I reveal exactly how my client “Mallory” ditched the grind of endless applications and rejections, and instead used three counterintuitive strategies to break through without obsessing over her resume or doing endless mock interviews.

I’ll share the step-by-step system that turned her unique background into a superpower, how we reframed her approach to stand out, and the exact moves that landed her a bigger paycheck and stronger offer. If you're tired of hustling for interviews and ready for a proven, strategic approach that actually cuts through the noise, this episode is your shortcut.

1:30 – Why doubling down on mass job applications and resume tweaks keeps you stuck in “crickets and rejection” mode and the smarter strategy that gets traction

4:40 – The resume transformation move that shifts your story from “task-based” to “impact-based” and how one simple tweak turned nonprofit experience into recruiter gold

8:35 – How to prep for customer success interviews (even without traditional CSM experience) by targeting your story, not rehearsing endless mock questions

13:50 – The negotiation lever that netted $5k+ extra (and how to use your start date as a point of leverage)

15:45 – The three strategies Mallory used to land her dream Salesforce role in six weeks so you can shortcut your own job search (even when the market feels impossible)

🛎️ FREEBIES & RESOURCES:

1. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode86

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

I’m sitting down with Zach, our all-star CS coach and talent acquisition pro, to dissect exactly why overpreparing leaves you sounding disorganized and less confident (and how hiring managers pick up on it instantly). We’ll crack open the mindset shift you need to stop prepping from a place of fear, and break down Zach’s proven framework that will help you show up organized, authentic, and ready to win. You’ll hear the worst mistakes job seekers make when spiraling, super actionable ways to find your “superpower,” and how to leave interviews feeling empowered, not deflated.

If you’re tired of your interviews not reflecting the awesome CSM you actually are, you’ll walk away from this episode knowing exactly how to prep with clarity, show up with confidence, and finally get out of your own way.

🛎️ FREEBIES & RESOURCES:

1. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode85

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

In this episode, I break down exactly why generic networking is a waste of your energy, and reveal a smarter, data-backed approach that gets you noticed by the people who actually make hiring decisions.

You’ll get the inside scoop on who to target, when to reach out, and precisely what to say so your message cuts through the noise. I’ll even share proven, real-world message examples that opened doors for my clients and show you how to do the same, starting this week.

By the end of this episode, you’ll trade that networking overwhelm for confidence and clarity, knowing how to land interviews faster than ever before.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode84

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

In this episode, I sit down with Howard, who went from layoff (with a baby on the way!) to landing his dream job at Zoom in just eight weeks, and in the toughest market we’ve ever seen. He’s sharing the raw truth about what actually works, how to get recruiters to notice you, the difference strategic coaching makes, and the resume and interview secrets that put you at the top of the pile—even with hundreds of competitors.

You’ll leave this episode with a playbook to fast-track your interviews, stand out in a crowded field, and confidently negotiate your next offer. Ready for the strategy other job seekers don’t know? Press play and find out exactly how Howard did it and how you can too.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode83

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I’m pulling back the curtain on the real way interviewers score your answers and why vague talk tracks are quietly wrecking your chances. We’ll dive into the truth about the interview scorecard system, run through real-life answer transformations (from bland to “Hire them now!”), and I’ll reveal the tiny shifts that separate “meh” candidates from absolute standouts in today’s hyper-competitive Customer Success market.

You’ll walk away knowing exactly how to turn your stories into high-scoring, offer-earning answers so you finally stand out, leave no doubt, and get the job you deserve. Curious what your go-to interview stories are really scoring in the eyes of a hiring manager?

Hit play now because the details you’re missing might be the only thing standing between you and your dream role.

🛎️ FREEBIES & RESOURCES:

1. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode82

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

That’s why in this episode, I reveal the three high-impact metrics I personally used to score raise after raise (including how I built a 200k IC role from scratch), the “invisible work” you should start logging today, and how to create your own bulletproof folder of receipts for interviews, promotions, and layoff protection. Hear the small, simple experiments that can lead to company-wide change and find out how to capture the magic that really sets you apart.

You’ll learn how to turn invisible effort into undeniable evidence, make your value pop in every review, and protect yourself from layoffs or missed opportunities. Want to know the "receipts" no one else is collecting but every leader cares about? Press play now and get the edge you deserve.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode81

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I break down the exact changes my client made to go from getting ghosted after interviews to locking in two final rounds and a six-figure Customer Success offer (with a 35% raise!) in just a few weeks.

You’ll hear the interview mistakes almost everyone makes, why your stories might be falling flat, and the secret to selling your value without feeling like you’re bragging. Plus, I’ll reveal my favorite strategy for steering interviews so you finally stand out from the crowd.

If you’re frustrated by interview feedback that never seems to turn into offers, you’re about to get massive clarity and a road map to confident, compelling interviews that actually seal the deal. Hit play now to learn exactly what you need to shift and finally break out of the endless interview loop for good.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode80

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

In today’s episode, I’m exposing the five most common (yet completely fixable) mistakes that are sabotaging your first impression and keeping your dream CS role just out of reach.

You’ll learn why memorizing your pitch could be your downfall, how to avoid oversharing your life story, and the secret to using job description keywords to get recruiters rooting for you. I’ll break down the mistakes that could be costing you callbacks and walk you through a real client’s before-and-after pitch so you know exactly what “good” sounds like in less than 20 minutes.

You’ll leave with a sharper, more strategic elevator pitch that gets noticed (and gets you to the next round), with none of the fluff or rambling. Ready to finally turn that first impression into a second interview? Hit play now to fix your pitch before your next big opportunity slips by.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode79

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Today, I’m tearing the lid off my private vault of cold outreach secrets. I’m revealing the 5 real-life messaging strategies that got my clients interviews at top companies, across multiple industries.

You’ll hear exactly what these killer cold DMs had in common, why hiring managers can’t resist answering, and the subtle details that set your message apart from the noise. Plus, for the first time ever, I’m giving you access to my plug-and-play cold outreach templates that make customizing your next message almost too easy.

If you’re ready to stop feeling invisible, stand out in any hiring manager’s inbox, and finally break the interview drought, this episode is your shortcut. You’ll walk away with a strategy you’ve never tried and the confidence to hit send.

🛎️ FREEBIES & RESOURCES:

1. Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
5. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode78

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I break down the most common LinkedIn myths keeping talented Customer Success job seekers invisible in 2025. Forget everything you’ve heard about content creation or copy-pasting your resume. Instead, I’ll reveal what hiring managers actually look for, why keywords matter more than ever, and the simple shifts that can turn your LinkedIn into an interview magnet.

The outdated advice ends here. And these data-backed strategies will help you finally stand out (no vague headlines or influencer hacks required).

Curious what your LinkedIn really needs to unlock new career milestones? Hit play and discover the LinkedIn strategies nobody else is talking about. Don’t miss the profile tweaks that could be the game-changer between getting ghosted and getting hired.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode77

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I break down exactly what got them hired. You’ll hear how they showcased serious revenue impact and built scalable solutions that hiring managers desperately need right now.

Plus, I’ll share the actionable four-step game plan you can swipe, regardless of gaps or zig-zaggy career paths and unpack the mindset shift that matters more than any bullet point on your résumé. Ready to find out what actually separates those who get hired for the big money from those who don’t? Hit play and let’s rewrite your CS career story, starting today.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode76

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

In this episode, I break down the single biggest mistake 99% of CSMs make with their QBRs and hand you my simple 3-step framework to flip the script—from ignored invites to strategic sessions your customers actually want to attend. We’ll dig into exactly what to research, how to reframe your outreach, and the one pro move that gets even busy execs leaning in.

Craving the kind of executive buy-in that accelerates renewals, expansions, and your own career? Hit play, because everything you’ve learned about QBRs is about to change, starting now!

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode75

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I’m walking you through the exact 6-step framework I use with my coaching clients to help them get out of reactive chaos and into strategic, high-impact action—no matter how overwhelming their workload is. You’ll hear how one CSM managing 500+ accounts went from “I don’t even know where to start” to “wait… this is actually doable” in just one coaching call. And yes, I’m sharing the exact steps we used.

If you’re tired of feeling behind and ready to finally feel in control of your book and your career, this is the episode to hit play on. Let’s get you unstuck.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode74

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

In this episode, Sean O’Leary and I rip the lid off conventional CS wisdom and expose the game-changing sales mindsets, sales tactics and habits you’re not using… but should be. We unpack why your outreach gets ghosted, how to finally master your calendar chaos and the secret to gaining instant credibility with leadership (even if you feel stuck).

Curious to know the one shift that could unlock your next promotion or even save your job? Press play now and steal these sales moves for yourself.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode73

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Inside this episode, I deconstruct the real, actionable strategies from ten clients who recently landed six-figure CS roles. You’ll discover the resume keywords, career moves, and day-to-day behaviors that got them hired and the surprising patterns that break all the so-called “rules” of CS career growth.

Curious how your experience stacks up? Wondering what one move could unlock your next salary bracket? Listen now! This playbook could literally change your trajectory, starting today.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode72

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

They went from overwhelmed and radio silence to inboxes full of interviews, and it wasn’t because they worked harder. We break down the exact outreach, mindset, and resume tweaks that turned the tide (even after months of rejection). If you’re ready to stop spinning and start getting noticed, this might be the episode that finally changes your job search.

🛎️ FREEBIES & RESOURCES:

1. Ready to land interviews? Sign up for my Free Training, Get Interviews: https://customer-success-career.captivate.fm/getinterviews
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
5. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode71

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

But here’s the good news: I’m breaking down the three strategic pivots that are helping my clients land real interviews at companies they’re actually excited about. Think smarter resumes, LinkedIn profiles that attract (not just show up) and outreach strategies that make you impossible to ignore.

You’ll hear how our client went from 400 applications and zero responses to booking two interviews in one week just by shifting his approach. I’m revealing what hiring managers are really looking for in your resume, how to craft a LinkedIn profile that builds instant trust and the outreach method that works better than messaging recruiters. If you’re ready to stop guessing and start getting results, this episode gives you the playbook. Hit play!

🛎️ FREEBIES & RESOURCES:

1. Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
5. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode70

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I’m diving into the job search advice that’s actively sabotaging your career growth and breaking down what’s TRULY working in the CS job market right now (according to hundreds of recruiters and hiring managers I’ve interviewed).

Here’s the deal… the hiring landscape has completely changed, and so have the rules of landing interviews. I’m pulling back the curtain on why your applications are getting ghosted, even when you’re more than qualified and revealing the new skills and strategies hiring teams care about most. From the outdated myths you need to drop ASAP, to the REAL behaviors hiring managers are watching for (hint, it’s not just what’s on your resume), I’ll show you how to get ahead of the competition.

If you’re tired of wasting time on advice that doesn’t work and want a proven shortcut to stand out, this one’s for you. Press play and let’s get you hired!

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode69

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

The truth is, it’s not your lack of experience, a career gap, or missing KPIs that’s keeping you stuck. The job market has done a complete 180 since pre-2020, and the old playbook is officially dead.

In this episode, I’m breaking down exactly how and why the market shifted, why you might be questioning every career decision you’ve ever made, and what’s really holding most people back from landing interviews (no, it’s not your resume).

I’m also sharing real talk about why so much advice out there is garbage, and what actually works based on data, not trends. Ready to finally break that cycle of job search frustration? Hit play and let’s fix your strategy.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode-68

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

These aren’t theoretical frameworks. They’re practical, repeatable questions you can use today to build trust, build authority with customers, and uncover what actually matters to them.

One of these questions helped a CSM reignite a stalled deal and close a six-figure expansion just by flipping how they framed one ask. And that’s the magic... the right question doesn’t just get you answers. It positions you as a strategic partner who “gets it,” not a glorified support rep running through a checklist.

If you’ve ever felt like your customers aren’t opening up or wondered why you’re not looped into strategic convos, it’s not your fault. You just need better questions. Hit play and let’s turn your next check-in into the one that changes the game.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episod67

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

In this episode, I walk you through the exact framework we used with these clients, including the exact resume rewrites that worked, what we changed, why it worked, and how you can apply it today. If you’re ready to stop guessing and finally get recruiters to stop scrolling, hit play!

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode66

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I’m chatting with Justin, who went from traditional CSM to building CS Ops teams at IBM and transforming them at VMware. We break down what CS Ops actually is, why it’s way more strategic than people realize, why companies are hunting for strategic operators like you, and how your curiosity and love for structure might just be your secret weapon. If you’ve ever thought, “I want to level up but I don’t want to manage a team,” hit play! This might be the career move you didn’t know you were looking for.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🔗 CONNECT WITH JUSTIN:

1. On LinkedIn: https://www.linkedin.com/in/justintneal/

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode65

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I’m sharing four creative ways you can leverage AI that have completely changed the game. From building thought leadership content, to optimizing your schedule, to making sense of messy data. If you’ve been curious about how to bring AI into your workflow and make your job a whole lot easier, this one’s your blueprint.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode64

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I’m sitting down with Olivia, our Director of Customer Success and a the go-to hiring insider who’s been behind the curtain at Indeed and Data People. She’s breaking down what actually happens to your application, whether ‘Easy Apply’ is helping or hurting you, and how to work with the system instead of getting lost in it.

If you’ve ever felt like your resume is disappearing into the void, you’re not imagining it. But there’s a way to work with the system instead of against it. Olivia’s spilling all the behind-the-scenes secrets, plus actionable strategies to help you save countless hours of frustration in your job search. Hit play and let’s get into it!

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode63

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I’m giving you ten power questions that’ll help you stand out, impress hiring managers, and get the real intel you need to make smart career moves.

We’re ditching the generic “What are the next steps?” and replacing it with strategic, credibility-boosting questions that show you’re thinking ahead. Want to know how leadership really operates? How does the company support its CSM team through economic challenges? Whether the company actually invests in the tools you need to succeed?

If you want to walk into your next interview with confidence, ask questions that actually matter, and leave hiring committees thinking, “Damn, we need them on our team!”... hit play! Let’s make sure you’re in the driver’s seat for your next career move.

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode62

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Interviews aren’t just about saying the right things. They’re about connection. If you’re so focused on being “perfect” that you forget to sound like yourself, you might be holding yourself back.

In this episode, I’m sharing seven actionable tips to help you sound more natural, build rapport, and actually connect with your interviewer. By the end, you’ll know exactly how to turn an interview into a real conversation and walk away with confidence, knowing you’ve left a lasting impression!

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode61

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I’m breaking down seven major red flags you cannot ignore when searching for your dream Customer Success role so you don’t end up in a job that makes you miserable.

I’m joined by Bri, one of our amazing coaches inside Carly Agar Training, who’s deep in her own CS job search, and together, we’re unpacking these red flags with real-world examples. From unclear career paths and high turnover to first-time CEOs who have zero CS experience, we’re covering the biggest warning signs. Plus, giving you the EXACT questions to ask in your interviews to make sure your next role is the right one. Hit play and let’s dive in!

🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode60

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I am breaking down exactly how to handle the constant change that comes with being a CSM. Think of this episode as your tactical guide to staying ahead.

If change has you overwhelmed and you feel like it never stops, this episode is for you. Tune in for practical strategies on how to effectively manage and adapt to change in your CSM role.

🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode59

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I'm breaking down exactly how to create your dream role without even leaving your company. I’ll share my personal blueprint – the exact steps I took to make this internal career move successful. I’ll break it down simply, so whether you’ve been considering this move or it’s a new idea for you now, you’ll have a clear roadmap to follow.

If you love where you work but crave that dream job, this episode is a must-listen. Tune in to discover how you can achieve your career goals without leaving your company.

🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode58

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I'll explain how you could be unintentionally stalling your customer success career growth. I'll debunk the four biggest myths that keep CSMs stuck, guide you through a quick self-assessment to identify these mistakes and show you exactly how to correct them.

Whether you are currently eyeing your next promotion or you just want to make sure you're not accidentally sabotaging your own growth, this episode is packed with valuable insights. You'll learn exactly what separates those who get promoted from those who spend years waiting for a promotion.

🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode57

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I'm taking you behind the scenes to reveal how one coaching session transformed my client’s approach to interviewing and led her to a $215,000 job offer, all by refining the way she shared her stories.

Tune in to discover exactly how she shifted from struggling with job-seeking to feeling extreme confidence in just thirty minutes.

🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode56

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

Tune in to learn how to master your content delivery, engage your audience, show professionalism, and more as you prepare to make a lasting impact.

There's so much valuable insight to gain, so tune in as we break down these crucial elements that could be the key to your next big career move. Don’t miss the opportunity to elevate your CSM presentation interview skills and set yourself apart from the competition!

🎧 Listen to Part 1 - Episode 54: Nail Your CS Interview Presentations: An Ex-Hiring Manager’s Guide (Part 1): https://www.carlyagar.com/blog/nail-cs-interview-presentations

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode55

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I’ll share everything I have learnt from my experience as a hiring manager and a coach who has helped over 800 aspiring professionals. I’ll break down the three most common types of presentations and shed light on the first four critical assessment criteria.

Tune in for practical tips and strategies that can give you a competitive edge and set you on the path to securing your dream customer success role. Let’s transform those interview jitters into confident, job-winning presentations!

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode54

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

In this episode, I share nine super easy, time-efficient tips to elevate your performance and drive significant value for your company. I will break down each strategy into simple steps you can start implementing today.

If you're eager to be recognized, secure promotions, or simply become a better CSM, this episode is your ultimate guide to career growth in customer success. Tune in to discover how you can start making a bigger impact now!

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode53

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I’ll dive into the common signs that indicate it might be time for a change. From the emotional trap of guilt to the frustrations of broken promises and toxic leadership, I’ll lay out the red flags that signal when it’s time to start looking for new opportunities.

If the thought of looking for a new CS has crossed your mind recently, tune into this episode and find out if the time is now.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode52

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

In this episode, I will dive into why traditional job search methods won’t cut it anymore and what you need to do to adapt to this new norm. I’ll share with you eight tangible things that you can apply to your job search to make it worth your while.

Don’t let the competitive nature of the job market intimidate you. Tune in to equip yourself with the right strategies and insights to adapt to the new CS job landscape.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode51

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I'm giving you a masterclass on how to keep customers engaged and uncover what they really care about. I’ll let you in on the three critical skills every CSM needs and how to use them.

These skills are things that you can keep improving no matter what level of CSM you are. So whether you're a career transitioner or a principal CSM, this is going to up level you and help refine your skills not just for getting clients results, but also for advancing your career.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode50

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In part two of our two-part series, I pick up where we left off in part one and dive deeper into my five rules for selling yourself. I’ll share why you need to "don't imply it, say it," how to showcase your skills by saying it with conviction and how to use questions to fill the gaps.

Tune in to transform the way you sell yourself in interviews. These tips and success stories will equip you with the confidence and strategies needed to turn interviews into job offers.

Tune in to Part 1 - Episode 48: Level Up Your Interview Game: Master The Art Of Selling Yourself

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode49

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In part one of this two-part series, I'll guide you through the art of self-promotion in job interviews, focusing on the powerhouse strategy of using "I" instead of "we". Learn from real-life examples as I step you through the first two of my five rules for selling yourself.

Tune in now to transform how you present yourself in interviews and increase your chances of landing that dream job. This is your first step towards mastering the interview process in the competitive world of customer success!

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode48

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

In this episode, I'm sharing a straightforward framework that will help you handle these challenging moments with both confidence and integrity. I’ll guide you through how to respond to tough questions and provide practical examples of how to apply these strategies in your interviews.

If you’re ready to ace your next interview and tackle any difficult questions that come your way, tune in. With this framework in your toolkit, you’ll never feel stuck again during an interview.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode47

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I'm pulling back the curtain to show you exactly how we craft resumes for our coaching clients—resumes that not only land them interviews but also job offers, typically within 2 to 3 months.

If you're ready to discover what really works in Customer Success resume writing, then this is the episode you need.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🎧 Tune in on Tips to Improve Your Resume Playlist: https://customer-success-career.captivate.fm/resumetips

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode46

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I will tell you exactly how not to let the holidays slow down your job search, and, instead, actually use it to your advantage to speed up your job search. I’ll also share exactly what I would do in December if I were currently job hunting.

So tune in to learn how to maximize the quieter holiday months and set yourself up for job-hunting success right out of the gate come January.

🆓 Watch my FREE Training on how to Master Behavioral Interviews: https://customer-success-career.captivate.fm/behavioral

🆓 Watch my FREE Training on how to optimize your resume for Customer Success jobs: https://customer-success-career.captivate.fm/resume

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode45

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I am going to reveal three silent threats that could be sabotaging your career growth without you even realizing it. You’ll learn about actionable steps for professional development and hear real-life stories that demonstrate the importance of self-advocacy and networking.

Tune in to ensure your Customer Success career continues to thrive, not just survive.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode44

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this second episode of our two-part series, we cover five more key findings from our interviews with current Customer Success hiring managers, including some surprising insights about AI, that will put you ahead of the competition in your job search.

If you haven’t listened to part one yet, I highly recommend you do, and then tune in to arm yourself with the knowledge to head into your 2025 job search with your best foot forward.

Listen to Episode 42: What CS Hiring Managers Really Want in 2025 (Part 1)

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode43

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In part one of this two-part series, I share five major findings directly from Customer Success hiring managers across various industries. We’ll discuss the evolving partnership between hiring managers and talent acquisition teams, changes in the resume review process, and the growing importance of job descriptions. I'll also provide practical tips on how you can use these insights to your advantage.

Tune in to uncover the secrets that could make you stand out and land your dream role in customer success!

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://www.carlyagar.com/blog/cs-hiring-managers

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I'll be covering the four do's and don'ts of using AI in your job search for customer success roles, drawing insights from recent interviews with hiring managers and my own hiring experiences. We'll explore how AI can help with ideation and optimization, ensuring it supports rather than replaces your own efforts and creativity.

If you want to learn the best way to utilize AI in your job search, this is the episode for you.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode41

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I am sharing seven quick tips that you can implement into your job search so that you can keep your sanity as much as possible and prevent yourself from burning out. From setting small, achievable goals to incorporating "clean rest," these tips will equip you with the tools needed to sustain a healthy and productive job hunt.

So whether you're searching right now or plan to be in the near future, tune in for actionable strategies to help you sustain your job hunt.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode40

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I'm giving you three easy strategies to impress your leadership team and change the trajectory of your career for the better. I will show you how these simple strategies, like participating in meetings and presenting valuable customer insights to leadership, can lead to substantial career growth.

Don't miss out on these valuable tips that can set you apart and help you achieve your career goals.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode39

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I am sharing with you five game-changing strategies that can help you make a successful industry switch. From leveraging even the smallest relevant experiences to crafting a foolproof plan for getting up to speed, these actionable tips can open doors to new opportunities.

So, if you are ready to bring the joy back into your career with an industry change, this is the episode for you.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode68

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

In this episode, I'll explain why our program is considered the gold standard in Customer Success coaching. You'll get insights into the expertise that my team and I bring to the table, including our unique processes and why our approach is special and considered the best. We'll discuss our personalized, human-centered resume-writing techniques, the diverse expertise of our recruitment specialists, and the integrity-driven values that differentiate us in the coaching industry.

If you're still deciding whether our program is the right fit for you, this episode will provide the clarity you need. Tune in to find out more!

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode37

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I'm breaking down exactly what data points and metrics you should be tracking to grow your career in Customer Success. Whether you have to DIY it or you have access to the data, I’ll share the data that hiring managers want to hear.

If you are ready to start leveraging metrics to grow your Customer Success career, then this is the episode for you.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode36

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

We’ll dive into the often-overlooked strategies behind successful customer adoption, highlighting the career-killing mistakes many CSMs make. I’ll also share five key tactics that are guaranteed to impress hiring managers and elevate your career.

This episode is packed with valuable, actionable insights you won't want to miss!

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode35

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I'll explain why it’s crucial to wave goodbye to generic elevator pitches. I’ll reveal the five most common mistakes that I commonly see and provide actionable strategies to elevate your pitch to the next level.

Whether you're actively job hunting or simply want to be prepared for future opportunities, this episode will equip you with the skills to make your elevator pitch truly stand out. Tune in to make sure your first impression is your best impression.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode34

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, we're diving deep into the key strategies and metrics that distinguish high earners, from upsell expansion and churn prevention to leveraging customer satisfaction and product adoption.

If you are ready to join the ranks of the high earners in Customer Success, this is the episode for you.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode33

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

We’ll explore strategies you can implement immediately to minimize your chances of being laid off. I’ll also provide tips on how to prepare for the possibility of a layoff, ensuring you’re in the best possible position to start your next job search.

If you’re looking for ways to protect your career, particularly in this volatile market, this episode is for you!

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode32

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I’ll break down four exciting customer success career paths to help you navigate a competitive job market. Whether it's specializing in specific segments of the customer journey, focusing on customer success operations, enablement, or marketing, I’ll provide actionable insights and tips to help you carve out your niche and make confident career choices.

If you're searching for your next step in the customer success field, you won't want to miss this episode. Tune in to discover where your customer success career could take you.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE♥️

Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode31

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I’ll share a simple yet powerful trick to transform how you approach the closing questions. This will help you stand out from the competition, gather essential intel for future rounds, and showcase your qualifications.

There's so much valuable content packed into this episode, and these tips could be your ticket to standing out and securing your dream job. Tune in and learn how to leave a lasting impression in any job interview!

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode30

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

In this episode, I'll be revealing my top 6 tips for dealing with rejection in your job search. From gamifying rejection to acting like a scientist, I'll share practical strategies to help you stay resilient and maintain your confidence in this competitive job market.

Discover how to embrace rejection as part of your journey and learn effective ways to rebuild and bolster your mindset. Tune in to get all the tools you need to navigate the ups and downs of job hunting and keep moving forward towards your dream role.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode29

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I am going to walk you through the critical habit of self-advocacy and provide four actionable strategies to help you navigate your path to promotion. From leveraging one-on-one meetings to setting self-advocacy challenges, I will guide you in taking proactive steps to get noticed and advance in your career.

So, tune in and start building the habit that could put you on the path to promotion!

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode28

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I’ll share eight real-life success stories to provide you with the tools you need to secure the best job offer possible. Expect actionable advice on negotiating everything from your base salary and benefits to securing merit increases and adapting compensation structures in startup roles.

Join us as we explore effective negotiation tactics and inspiring client stories that will not only advance your career but also boost your confidence to ask for what you deserve. Don’t miss out on these invaluable insights—they could be the key to maximizing your next job offer!

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode27

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I’m sharing practical tips and strategies to help you confidently advocate for what you deserve. From the perfect timing to how to frame your requests, let's turn this daunting task into a collaborative conversation with your employer.

There is so much valuable information packed into this episode, so tune in to transform how you approach salary negotiations and take charge of your career growth.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode26

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

I’m diving into four essential things that can set you apart and accelerate your path to promotion. From mastering strategic account planning to leveraging champions and driving change management, these are the tips you need to elevate your career.

Whether you're aiming for a promotion now or in the future, this advice could be the game-changer you need to secure that promotion to enterprise customer success.

🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews

🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews

🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.

Head to the Show Notes: https://customer-success-career.captivate.fm/episode25

PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report