<![CDATA[DBX: The Digital Business Experience]]>Mon, 28 Jun 2021 17:28:23 +0000Captivate.fmmedia@acuerdo.io (Acuerdo)https://artwork.captivate.fm/f1384fb5-be0c-429e-8189-0c496cce5d94/nQqP-e-tnaO23YYC2W_IHi9H.jpegDBX: The Digital Business ExperienceAcuerdomedia@acuerdo.ioAcuerdoPushing past the boundaries of customer experience (CX), digital experience (DX), and into the business of experience (BX). Winning in business boils down to who provides the absolute best experience for customers, employees, and partners. In order to grow and evolve your business in the exponentially increasing digital world, you must digitally adapt. Those who become the most adaptable will gain happier customers, highly engaged employees, and an overall attraction as a desirable brand. The Digital Business Experience with Frank Rogers and Kyle Burt of Acuerdo.iohttps://acuerdo.io/dbxnoepisodicCatering to your customers where they are, Anne Bibb, VP of CX at Support NinjaCatering to your customers where they are, Anne Bibb, VP of CX at Support NinjaAnne Bibb is a veteran of customer care. She's a VP global head of customer experience for Support Ninja. But before all of the customer experience, she was in customer care, she was driving the experience already from the very base of how people engage and come to know your brand. She's really an expert at it. And she is part of the CX revolution. https://www.linkedin.com/in/annebibb/ (Anne Bibb, VP Global Head of Customer Experience for Support Ninja) -=- DBX is brought to you by Acuerdo, the Digital Orchestration Agency for CX &amp; Digital Transformation. For more info, our website, YouTube channel, and other ways to connect, visit go.acuerdo.io/dbx DBX Links Anne Bibb is a veteran of customer care. She's a VP global head of customer experience for Support Ninja. But before all of the customer experience, she was in customer care, she was driving the experience already from the very base of how people engage and come to know your brand. She's really an expert at it. And she is part of the CX revolution.

Anne Bibb, VP Global Head of Customer Experience for Support Ninja

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DBX is brought to you by Acuerdo, the Digital Orchestration Agency for CX & Digital Transformation.


For more info, our website, YouTube channel, and other ways to connect, visit go.acuerdo.io/dbx

DBX Links

]]>c89a6ccb-f828-4403-8fad-bbb453d21c10Mon, 28 Jun 2021 06:00:00 -050041:47nofull9Anne Bibb is a veteran of customer care. She's a VP global head of customer experience for Support Ninja. But before all of the customer experience, she was in customer care, she was driving the experience already from the very base of how people engage and come to know your brand. She's really an expert at it. And she is part of the CX revolution. https://www.linkedin.com/in/annebibb/ (Anne Bibb, VP Global Head of Customer Experience for Support Ninja) -=- DBX is brought to you by Acuerdo, the Digital Orchestration Agency for CX and Digital Transformation. For more info, our website, YouTube channel, and other ways to connect, visit go.acuerdo.io/dbx DBX LinksAcuerdoThe CIO to the CMO, to the Chief Customer / Community OfficerThe CIO to the CMO, to the Chief Customer / Community OfficerToday's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted &amp; Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) &amp; https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube) Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey.

https://www.linkedin.com/in/carolfineagan/

-=-

Hosted & Produced by Frank & Kyle

Presented by Acuerdo - The Digital Orchestration Agency

DBX Podcast on Youtube

DBX Clips on Youtube

]]>b0f2dd30-0b52-445a-b8c8-2f5b75087825Thu, 17 Jun 2021 05:00:00 -050005:38nofull8Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted and Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) and https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)AcuerdoDigital Transformation Can Never Be CompleteDigital Transformation Can Never Be CompleteToday's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted &amp; Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) &amp; https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube) Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey.

https://www.linkedin.com/in/carolfineagan/

-=-

Hosted & Produced by Frank & Kyle

Presented by Acuerdo - The Digital Orchestration Agency

DBX Podcast on Youtube

DBX Clips on Youtube

]]>9ae0ba63-315e-470a-a6af-13ae2eb40137Wed, 16 Jun 2021 05:00:00 -050007:07nofull7Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted and Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) and https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)AcuerdoEstablishing Your Village, Network, Personal Brand, & Vulnerability in the WorkplaceEstablishing Your Village, Network, Personal Brand, & Vulnerability in the WorkplaceToday's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted &amp; Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) &amp; https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube) Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey.

https://www.linkedin.com/in/carolfineagan/

-=-

Hosted & Produced by Frank & Kyle

Presented by Acuerdo - The Digital Orchestration Agency

DBX Podcast on Youtube

DBX Clips on Youtube

]]>18d24d4b-5612-4cb5-9146-fddffed963f7Tue, 15 Jun 2021 05:00:00 -050007:29nofull6Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted and Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) and https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)AcuerdoChanging the Perspective on Female Leaders, w/ Carol FineaganChanging the Perspective on Female Leaders, w/ Carol FineaganToday's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted &amp; Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) &amp; https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube) Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey.

https://www.linkedin.com/in/carolfineagan/

-=-

Hosted & Produced by Frank & Kyle

Presented by Acuerdo - The Digital Orchestration Agency

DBX Podcast on Youtube

DBX Clips on Youtube

]]>2644ff61-9b7d-457c-a0b4-b0a3f7b68f0bMon, 14 Jun 2021 04:00:00 -050009:30nofull5Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted and Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) and https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)AcuerdoFulfillment and Happiness At Work - Employee Experience with Dr. Tracy BrowerFulfillment and Happiness At Work - Employee Experience with Dr. Tracy BrowerToday's guest is Dr. Tracy Brower. She's the author of the secrets to happiness at work. She's a contributing writer for Forbes and Fast Company, and also the principal of applied research and consulting for Steelcase, the global leader in the office furniture industry. On this episode, we talked about creating an employee experience that provides happiness at work and fulfillment. -=- Hosted &amp; Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) &amp; https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency Today's guest is Dr. Tracy Brower. She's the author of the secrets to happiness at work. She's a contributing writer for Forbes and Fast Company, and also the principal of applied research and consulting for Steelcase, the global leader in the office furniture industry. On this episode, we talked about creating an employee experience that provides happiness at work and fulfillment.

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Hosted & Produced by Frank & Kyle

Presented by Acuerdo - The Digital Orchestration Agency

]]>720ba834-8e67-450f-939d-2ba4797f7ac7Tue, 08 Jun 2021 17:30:00 -050005:56nofull4Today's guest is Dr. Tracy Brower. She's the author of the secrets to happiness at work. She's a contributing writer for Forbes and Fast Company, and also the principal of applied research and consulting for Steelcase, the global leader in the office furniture industry. On this episode, we talked about creating an employee experience that provides happiness at work and fulfillment. -=- Hosted and Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) and https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration AgencyAcuerdoWe Agree on CX, Good. How about Frameworks?We Agree on CX, Good. How about Frameworks?DBX 3 - We Agree on CX, Good. How about Frameworks? Technology alone won't save you or make you better. Adopting frameworks and strategies are key. Hit that subscribe button and follow along then upgrade the experience, text "DBX" to 512-790-7226 -=- Hosted &amp; Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) &amp; https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency DBX 3 - We Agree on CX, Good. How about Frameworks?

Technology alone won't save you or make you better. Adopting frameworks and strategies are key.

Hit that subscribe button and follow along

then upgrade the experience, text "DBX" to 512-790-7226


-=-

Hosted & Produced by Frank & Kyle

Presented by Acuerdo - The Digital Orchestration Agency

]]>a349a091-3ec7-47e4-be25-1a831d3d6138Fri, 30 Apr 2021 09:00:00 -050003:22nofull3DBX 3 - We Agree on CX, Good. How about Frameworks? Technology alone won't save you or make you better. Adopting frameworks and strategies are key. Hit that subscribe button and follow along then upgrade the experience, text "DBX" to 512-790-7226 -=- Hosted and Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) and https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration AgencyAcuerdoDigital AdaptabilityDigital AdaptabilityDBX 2 - Digital Adaptability First there's intention, then there's action, and then there's discernment. Connect &amp; Share Hit that subscribe button and follow along then upgrade the experience, text "DBX" to 512-790-7226 -=- Hosted &amp; Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) &amp; https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency DBX 2 - Digital Adaptability

First there's intention, then there's action, and then there's discernment.

Connect & Share

Hit that subscribe button and follow along

then upgrade the experience, text "DBX" to 512-790-7226


-=-

Hosted & Produced by Frank & Kyle

Presented by Acuerdo - The Digital Orchestration Agency

]]>37ed03f4-ee8a-4e6e-bbaf-39816645102dFri, 26 Mar 2021 04:45:00 -050004:07nofull2DBX 2 - Digital Adaptability First there's intention, then there's action, and then there's discernment. Hosted and Produced by Frank & Kyle Presented by Acuerdo - The Digital Orchestration Agency -- https://acuerdo.io/podcastAcuerdoYou Are A Digital BusinessYou Are A Digital BusinessHey 👋 Welcome to DBX, a new podcast designed to take us beyond customer experience, digital experience, and into the business of experience. Who is this for: If you are are a digital business experience leader, you're in the right place. Still not sure? Sales Leaders - change your focus from the product you sell to the outcome you provide Marketing Leaders - go from making people want things to making things want people CEOs - go from maximizing profitability to profiting from purpose + experience What you can expect: Short, punchy, actionable episodes weekly that speak to the new era of experience in business What next? Hit that subscribe button and follow along then upgrade the experience, text "DBX" to 512-790-7226 -=- Hosted &amp; Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) &amp; https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency Hey 👋

Welcome to DBX, a new podcast designed to take us beyond customer experience, digital experience, and into the business of experience.

Who is this for:

If you are are a digital business experience leader, you're in the right place. Still not sure?

Sales Leaders - change your focus from the product you sell to the outcome you provide

Marketing Leaders - go from making people want things to making things want people

CEOs - go from maximizing profitability to profiting from purpose + experience

What you can expect:

Short, punchy, actionable episodes weekly that speak to the new era of experience in business


What next?

Hit that subscribe button and follow along

then upgrade the experience, text "DBX" to 512-790-7226


-=-


Hosted & Produced by Frank & Kyle

Presented by Acuerdo - The Digital Orchestration Agency

]]>e98d1a53-70ff-45e3-86dd-a10c4ab8e8c4Fri, 26 Mar 2021 02:15:00 -050004:36nofull1DBX 1 - You Are A Digital Business You are either a digital business or you're not. You've either adopted digital or you have not. If you're not, you may not be a business in the future. Hosted and Produced by Frank & Kyle Presented by Acuerdo - The Digital Orchestration Agency -- https://acuerdo.io/podcastAcuerdo