In this episode, Russell talks with Erik Huberman, CEO and founder of Hawk Media, about the current state of marketing and the role of AI in the industry. Erik shares his background in e-commerce and how he built Hawk Media into a successful marketing agency. He emphasizes the importance of delivering on promises and executing marketing strategies effectively. Erik also discusses the work-life harmony he has created by incorporating his personal interests and experiences into his business. He explains how Hawk Media leverages AI to improve efficiency and maximize output. In this conversation, Erik Huberman discusses the use of AI in marketing and how it has revolutionized the industry. He explains how his company, Hawk Media, uses AI to analyze marketing data and provide valuable insights to clients. He emphasizes the importance of a holistic marketing strategy and the need to focus on building trust and nurturing customer relationships. Huberman also predicts that AI will continue to shape the future of marketing, particularly in content creation. He advises entrepreneurs to look for opportunities to innovate in established markets that have not seen much change.

Takeaways

Delivering on promises and executing marketing strategies effectively is crucial for building a good reputation as a marketing agency.

Creating a work-life harmony, where personal interests and experiences are incorporated into the business, can lead to greater satisfaction and success.

AI can be leveraged to improve efficiency and maximize output in marketing by automating tasks and providing valuable insights.

Access to data and the ability to analyze and interpret it are key advantages in the marketing industry.

Building a strong team of high-quality individuals and providing opportunities for growth and success can lead to better results and higher revenue. AI has revolutionized the marketing industry by providing valuable insights and analysis of marketing data.

A holistic marketing strategy that focuses on building trust and nurturing customer relationships is crucial for long-term success.

AI will continue to shape the future of marketing, particularly in content creation.

Entrepreneurs should look for opportunities to innovate in established markets that have not seen much change.

Chapters

00:00 Introduction and Background of Erik Huberman

02:02 Delivering on Promises and Executing Effective Marketing Strategies

05:29 Creating Work-Life Harmony for a Fulfilling Entrepreneurial Journey

09:16 The Role of AI in Revolutionizing Marketing

14:59 Leveraging Data and Insights for Automated Marketing Strategies

22:02 Harnessing the Power of AI in Marketing

29:16 Innovation in Established Categories

35:25 The Future of AI in Content Creation

37:29 The Slow Adoption of AI in Marketing

39:15 Building Trust and Nurturing Customer Relationships

Jane and Boris from The Goodfor Company discuss their passion for water filtration and the importance of clean water. They share their journey from the plumbing industry to e-commerce and their unique approach to educating customers about water treatment. They also talk about the challenges and benefits of working as a couple in business and their goals for the future. The Goodfor Company aims to build a national brand and expand into franchising. They emphasize the importance of surrounding yourself with supportive and knowledgeable people in the entrepreneurial journey.

Takeaways

Clean water is essential for health and wellness, and water treatment is often an underrated aspect of home appliances.

Educating customers about the importance of water filtration can be a powerful marketing strategy.

Working as a couple in business requires trust, respect, and clear communication.

Surrounding yourself with supportive and knowledgeable people can help you navigate the challenges of entrepreneurship.

Chapters

00:00 Introduction to The Goodfor Company

01:14 Passion for Water Filtration

05:02 Educational Approach to Water Filtration

06:12 The Impact of Water on Health and Wellness

07:07 Transition from Plumbing to E-commerce

08:22 Working as a Couple in Business

09:47 Dividing Workload and Maintaining a Healthy Relationship

13:46 Goals for The Goodfor Company

23:16 Tools and Resources for Business Growth

26:31 Starting a New Business and Advice for Entrepreneurs

32:16 Passion for Water Filtration and Future Plans

In this conversation, Jake shares his experience of acquiring a smoke bomb business called Shutterbombs. He discusses his background in marketing and how he transitioned into entrepreneurship. Jake also talks about the challenges of shipping hazmat products and the due diligence process involved in acquiring a business. Additionally, he shares advice for aspiring business buyers and highlights the importance of self-motivation and continuous learning. The conversation concludes with a discussion about Jake's expertise in credit card point reward systems and how you can capitalize on the same benefits as a business owner.

To connect with Jake check out his website www.jakeofalltradez.biz

Takeaways

Jake acquired a smoke bomb business called Shutter Bombs and discusses the challenges of shipping hazmat products.

He emphasizes the importance of self-motivation and continuous learning in entrepreneurship.

Jake shares insights into the due diligence process involved in acquiring a business.

He offers advice for aspiring business buyers and highlights the benefits of approaching acquisitions with a balanced perspective.

Chapters

00:00 Introduction and Background

01:23 Working from Home and Freelancing

03:15 Self-Taught Learning and Curiosity

04:14 Acquiring Shutterbomb

05:35 Interest in Shutterbomb and Product Knowledge

06:44 Introverted Nature of E-commerce Marketers

07:26 Passion vs. Data-Driven Decision Making

08:08 Finding a Business to Buy

09:36 Acquisition Strategies and Financing

12:43 Negotiations and Acquisition Process

19:22 Due Diligence and Verification

20:06 Analyzing the Red Flags

21:34 Addressing Shipping Challenges

22:03 Researching Competitors

23:20 Dealing with Hazmat Shipping

24:20 Customer Support Challenges

25:21 Sorting Facilities and Package Handling

26:00 Tips for Buying a Business

27:28 Staying Curious and Patient

29:14 Using Credit Card Points

In this episode, Alex Vailas, Senior Vice President of Brand Marketing at Dyper, shares insights on how Dyper stands out in a competitive market dominated by big brands. She discusses the importance of storytelling and how Dyper focuses on the future of children and the planet. Alex also talks about their innovative marketing strategies, including their Dyper card and re-diaper programs. She emphasizes the need for brands to think outside the box and challenge the status quo to make a real impact. In this conversation, Alex Vailas discusses the importance of authenticity and honesty in marketing, particularly in the e-commerce space. She emphasizes the need for transparency and straightforwardness in product information, as consumers have become tired of manipulation and gimmicky marketing tactics. Trust is a crucial factor in building a successful brand, and independent certifications can help establish credibility. We also touch on the pitfalls of clickbait and manipulative marketing strategies. Overall, the key takeaway is that consumers deserve the truth and the best care, especially when it comes to products for vulnerable individuals like babies.

Takeaways

In a competitive market, it's important for brands to find unique ways to stand out and differentiate themselves.

Storytelling is a powerful tool for connecting with consumers and creating a strong brand identity.

Innovation and thinking outside the box can lead to new and impactful marketing strategies.

Focusing on the future and addressing sustainability concerns can resonate with consumers and set a brand apart.

The full customer experience, from product to mission, can make a lasting impression and build brand loyalty. Authenticity and honesty are crucial in marketing, particularly in the e-commerce space.

Transparency and straightforwardness in product information are important to consumers.

Trust is a key factor in building a successful brand.

Clickbait and manipulative marketing strategies are not sustainable in the long term.

Chapters

00:00 Introduction and Background

03:16 Transition to Brand Side

05:49 Joining Diaper and Brand Side Experience

08:23 Standing Out in a Competitive Market

11:50 Innovative Marketing Strategies

16:46 Telling the Diaper Story

20:44 Acquisition Strategy and Channels

25:35 Innovation and Full Circle Experience

32:15 The Importance of Storytelling

34:53 Authenticity and Manipulation in Marketing

36:01 The Importance of Honesty and Trust in Branding

37:00 The Pitfalls of Clickbait and Manipulative Marketing

37:29 Wrap-up and Where to Find Alex Vailas

In this episode, Russell and Emerson chat with Irene Scharmack, CEO of Quick Box Fulfillment, about the changes in the fulfillment industry since COVID-19. Irene discusses the challenges faced during the pandemic, including labor shortages and carrier capacity issues. She also highlights the opportunities in the warehouse space and the benefits of zone skipping. Irene emphasizes the importance of choosing the right warehouse management system and building trust and transparency with clients. She shares her vision for a gender neutral cosmetics brand and provides contact information for Quick Box Fulfillment.

Takeaways

The fulfillment industry faced numerous challenges during COVID-19, including labor shortages and carrier capacity issues.

Opportunities in the warehouse space have emerged, with strategic location and zone skipping offering cost and time-saving benefits.

Choosing the right warehouse management system is crucial for efficient operations.

Building trust and transparency with clients is essential for a successful partnership.

Considerations for brands in warehouse selection include system capabilities, team alignment, and trustworthiness.

Chapters

00:00 Introduction to Quick Box Fulfillment

01:06 Impact of COVID-19 on the Fulfillment Industry

03:15 Challenges Faced During COVID-19

05:37 Opportunities and Challenges in the Warehouse Space

06:02 Adapting to Changes in the Logistics Space

08:42 Strategic Location of Warehouses

10:09 Zone Skipping and its Benefits

12:50 Choosing the Right Warehouse Management System

17:00 Building Trust and Transparency with Clients

22:15 Key Considerations for Brands in Warehouse Selection

25:19 Top Three Things for Brands to Look for in a Warehouse

28:45 Irene's Vision for a Gender Neutral Cosmetics Brand

30:00 Closing Remarks and Contact Information

In this episode, Will Haire, co-founder of BellaVix, shares his expertise on becoming profitable on Amazon using PPC and DSP advertising strategies. He explains the difference between PPC (pay per click) and DSP (demand side platform) advertising and how they can be used to target different stages of the customer journey. Will also discusses the importance of mitigating cannibalization when selling on Amazon and provides tips for brands looking to scale their advertising efforts. He emphasizes the role of branding on Amazon and the impact it can have on advertising success. Finally, Will shares his thoughts on starting an e-commerce business on Amazon and offers personal business ideas.

Takeaways

PPC (pay per click) advertising on Amazon targets bottom-of-the-funnel traffic, while DSP (demand side platform) advertising focuses on programmatic advertising and building audiences using Amazon's data.

To mitigate cannibalization when selling on Amazon, exclude existing customers from advertising campaigns and focus on new-to-brand customers.

A full-funnel advertising strategy is crucial for long-term success on Amazon, combining PPC and DSP to target customers at different stages of the customer journey.

Branding plays a role in advertising success on Amazon, with strong brands benefiting from lower cost per acquisition and higher brand awareness.

When starting an e-commerce business on Amazon, a minimum ad spend of $1000 to $1500 per parent product is recommended, and it may take 12 to 18 months to see significant organic sales.

Chapters

00:00 Introduction and Background

01:21 Understanding PPC and DSP

03:03 Mitigating Cannibalization on Amazon

07:19 Top Tips for Advertising on Amazon

10:36 The Importance of Full Funnel Strategy

14:17 The Role of Branding on Amazon

18:28 Minimum Ad Spend and Timeline for Success

25:16 The Impact of Dropshipping on Amazon

26:07 The Importance of Brand on Amazon

31:53 Starting an E-commerce Business on Amazon

33:17 Personal Business Ideas

35:27 Closing Remarks and Contact Information

In this episode, Russell and Emerson discuss the future of UPS and its focus on returns. They start by sharing their spicy takes on UPS and its reputation. They then dive into the volume of Amazon returns at UPS and the impact of the Teamsters Union strike. They also analyze UPS's stock performance and earnings, including the layoffs and cost pressures the company is facing. The conversation shifts to UPS's acquisition of Happy Returns and the potential it holds for the company. They explore the challenges and opportunities of reverse logistics for UPS and discuss the efficiency and cost savings associated with it.

Takeaways

UPS is heavily involved in processing Amazon returns, with over 90% of their business being returns-related.

UPS has faced challenges in its stock performance and earnings, including the impact of the Teamsters Union strike.

The acquisition of Happy Returns allows UPS to expand its presence in the returns market and optimize its reverse logistics processes.

UPS has the opportunity to corner the returns market and differentiate itself from competitors like FedEx and Amazon.

Efficiency and cost savings can be achieved through consolidating returns and leveraging existing infrastructure.

Chapters

00:00 Introduction and Spicy Takes on UPS

01:11 The Volume of Amazon Returns at UPS

04:04 UPS Stock Performance and the Teamsters Union Strike

06:36 UPS Earnings and Profit Margins

08:45 Layoffs and Cost Pressures at UPS

11:29 UPS Acquires Happy Returns

16:06 UPS's Strategy with Happy Returns

18:09 The Tech and Real Estate Challenges for UPS

21:30 The Potential of Reverse Logistics for UPS

24:20 Efficiency and Cost Savings with Happy Returns

25:37 Considerations for Shipping Rates and Contracts

26:04 Conclusion

In this episode, Russell and Emerson interview Josh Taylor from Shipware, a cost reduction company specializing in shipping. They discuss the complexity of shipping rates, when brands should consider breaking off from 3PL rates, negotiating 3PL contracts, balancing shipping costs, the impact of the UPS strike and USPS, expectations for 2024, and low-hanging fruit practices during GRI season. In this conversation, Josh Taylor discusses various aspects of the supply chain and the shipping industry. The conversation covers the profitability of complexity, the ever-changing landscape of the shipping industry, and the importance of avoiding the use of declared value. Overall, the conversation provides insights into the challenges and opportunities in the shipping industry.

Takeaways

Understanding the complexity of shipping rates is crucial for brands to optimize their shipping costs.

Brands should evaluate their shipping profile to determine if they should break off from 3PL rates and negotiate their own rates directly with carriers.

Auditing shipping invoices and understanding surcharges can help brands identify potential cost savings.

The shipping landscape is evolving, with more regional carriers and innovative solutions emerging.

During GRI season, brands should review their shipping contracts and negotiate discounts on surcharges like fuel surcharge.

Chapters

00:00 Introduction and Background

03:23 The Complexity of Shipping Rates

08:23 When to Break Off from 3PL Rates

15:17 Negotiating 3PL Contracts

19:16 Balancing Shipping Costs

25:41 Impact of UPS Strike and USPS

31:01 Expectations for 2024

35:08 GRI Season and Low-Hanging Fruit Practices

40:42 Profit in Complexity

41:00 The Ever-Changing Landscape of the Shipping Industry

41:30 Avoid Using Declared Value

Joe Spisak, CEO of fulfill.com, discusses the world of 3PLs (third-party logistics) and the challenges and benefits of working with them. He shares his own experience starting a 3PL company and the importance of branding and differentiation in the industry. Joe explains when brands should consider transitioning to a 3PL and the factors to consider when choosing the right partner. He also emphasizes the importance of transparency and communication in maintaining a successful brand-3PL relationship. Joe provides insights into the vetting process for 3PLs and recommends WMS (warehouse management system) options for efficient fulfillment operations.

To connect with Joe and even get a free recommendation for the 3PL that best fits your brand visit fulfill.com.

Takeaways

• Consider transitioning to a 3PL when your brand reaches a couple hundred orders per month and you want to focus on scaling and growing your business.
• When choosing a 3PL, look for one that has experience shipping for brands similar to yours and offers real-time communication and support.
• Transparency and communication are key to maintaining a successful brand-3PL relationship. Provide forecasts, communicate sales events, and share your returns processes to ensure smooth operations.
• Smaller, niche 3PLs can offer more personalized and hands-on service compared to larger enterprise 3PLs. Consider working with boutique fulfillment providers for a better fit.
• Recommended WMS options for 3PLs include Shiphero, Packiyo, Logiwa, Luminous, and Deposco.

Chapters

00:00 Introduction and Background

01:14 Starting a 3PL Company

02:33 Branding and Differentiation

03:38 Making Supply Chain Sexy

05:04 Pain Points with 3PLs

07:31 When to Consider a 3PL

09:08 Transitioning to Self-Fulfillment

10:34 Choosing the Right 3PL

13:00 Challenges of Doing Your Own Fulfillment

14:25 Matching Brands with 3PLs

16:51 Vetting Criteria for 3PLs

19:00 Importance of Niche 3PLs

20:29 Churn Rate and Switching Warehouses

21:43 Improving Brand-3PL Relationships

23:27 Transparency and Communication

27:44 Recommended WMS for 3PLs

31:27 Connect with fulfill.com

In this episode, Russell and Emerson discuss the transition from discount brands to premium brands in the ecommerce industry. They explore the concept of discount brands and premium brands, and the factors that determine whether a brand can go premium. They also discuss the knee-jerk reaction of offering discounts to increase sales and the challenges of transitioning to a premium brand. The episode concludes with a formula for going from discount to premium and the importance of providing a premium experience to customers.

Takeaways

There is a place for both discount brands and premium brands in the ecommerce industry.

When deciding whether to buy premium or discount, consider the value and quality of the product, as well as the frequency of use.

Transitioning from a discount brand to a premium brand takes time, effort, and a focus on providing a premium experience.

Customers can be retrained to not expect discounts through consistent branding and messaging.

To successfully go from discount to premium, brands must differentiate themselves, set expectations, and provide a high-quality product and customer experience.

Chapters

00:00 Introduction

00:46 From Discount Brands to Premium Brands

03:22 The Place for Both Discount and Premium Brands

06:10 When to Buy Premium

09:07 When to Buy Discount

13:28 The Knee-Jerk Reaction to Increase Sales

16:30 Transitioning from Discount to Premium

20:54 Retraining Customers to Not Expect Discounts

25:32 The Formula for Going from Discount to Premium

29:46 Putting in the Work and Providing a Premium Experience

32:23 Conclusion

In this episode, Russell and Emerson discuss their experiences and observations from Black Friday and Cyber Monday. They talk about their discounting strategies, the effectiveness of plain text emails, and the importance of targeted follow-ups. They also discuss marketing tactics and the winner of Black Friday. They conclude by highlighting Shopify's success and the peak sales time during the weekend.

Takeaways

Discounting strategies should be carefully planned to avoid customer dissatisfaction and price matching requests.

Plain text emails can be more effective than image-heavy emails, and targeted follow-ups can lead to higher click-through rates.

Brands should consider selling on multiple channels, such as Amazon and their own website, to reach a wider audience.

Shopify had a successful Black Friday, with peak sales per minute reaching $4.2 million.

Keeping track of industry trends and learning from past experiences can help improve future Black Friday strategies.

Chapters

00:00 Introduction and Black Friday Recap

03:00 Discounting Strategies and Sales Tactics

08:25 The Effectiveness of Plain Text Emails

12:07 The Importance of Targeted Follow-ups

15:10 Observations on Marketing Tactics

18:25 The Winner of Black Friday

20:51 Shopify's Success

21:38 Peak Sales Time and Conclusion

In this episode, Russell and Emerson discuss the differences between Shopify and WooCommerce as e-commerce platforms. They start by recapping Black Friday and the success of Shopify during the holiday season. They then dive into the pros and cons of both platforms, highlighting Shopify's ease of use, dedicated support, and seamless integrations, while noting WooCommerce's flexibility and lower costs. Ultimately, they recommend Shopify for e-commerce businesses due to its user-friendly interface and time-saving features. They also touch on the culture and mindset differences between Shopify and WordPress users.

Takeaways

• Shopify is recommended for e-commerce businesses due to its ease of use, dedicated support, and seamless integrations.
• WooCommerce is more flexible and customizable, making it a good choice for specific needs and SEO optimization.
• Shopify handles technical aspects like web hosting, while WooCommerce requires finding your own hosting.
• Shopify's plugin infrastructure is more centralized and rigorously approved, while WooCommerce offers more free plugins.
• WordPress and WooCommerce are more suitable for informational websites or testing the market before launching a full e-commerce store.

Chapters

00:00 Introduction and Black Friday Recap

05:49 Shopify vs. WooCommerce

07:39 WordPress and WooCommerce Relationship

09:48 Pros of Shopify

13:36 Pros of WordPress and WooCommerce

19:05 Cons of Shopify

21:27 Cons of WordPress and WooCommerce

22:34 Conclusion

Here are some of the things we discuss:

1. Have a great help desk process
2. Have an easy to use branded tracking page
3. Use a shipping method that has tracking
4. Use Shopify's new shipment tracking tabs functionality.

Focusing on a tool in each category you can reduce your CX tickets by up to 50% or more!

1. Address Validation - Address Validator Plus
2. Post purchase order editing - Orderify
3. FAQ or Knowledge base Section - Gorgias or Helpscout
4. Automating Returns and Exchanges process - CREW by Corso
5. Shipping protection/insurance - Green Shipping Protection by Corso
6. Tracking page with updates - Malomo or Wonderment

If you have any thoughts on this topic, or if we missed any amazing apps, let us know on LinkedIn:

Russell Steed

Emerson Hammer

We're going to give you our list of 5 apps, but in reality this is more of a list of 5 categories of marketing apps. You don't have to use the ones we recommend, but something that gets the job done will go a long way with your marketing.

1. Email Marketing - Klaviyo or Sendlane
2. SMS Marketing - Postscript
3. Upsells - Rebuy
4. Onsite Popups (list growth) - Amped.io
5. Reporting - Triple Whale Founders Dash

If you have any thoughts on this topic, or if we missed any amazing apps, let us know on LinkedIn:

Russell Steed

Emerson Hammer

Top points include breaking the sales period into 3, leading with your biggest offer, how many times you should be emailing on specific days during the holiday sale rush, and so much more!

If you have something to add to this conversation, let us know on LinkedIn:

Russell Steed

Emerson Hammer

Emerson shares his 4 part checklist for preparing your ecommerce operations for the holiday order rush!

1. Preparing your carriers
2. Getting your warehouse ready
3. Updating your published policies
4. Working with tech partners to make sure everything goes smoothly

You can download the entire checklist here.

We'd love to connect with you on LinkedIn!

Russell Steed

Emerson Hammer

Judah now sells dozens of baby products on his own webiste, Amazon, and in retail stores such as Walmart and Target. His story is motivation and a great case-study of how hustling can create a multi-million dollar brand.

Direct mail is making a comeback in the advertising space and it is proving to be even more effective than most digitally native brands originally thought. In this episode we go into detail on what direct mail looks like for a D2C company. From what the minimum spend looks like to what different kind of campaigns perform well, we talk about different strategies that a brand can employ to effectively scale a direct mail advertising campaign.

To learn more about Megan and Labyrinth Digital you can go to https://labyrinth.digital/.

We dive into utilizing google ads in your business, when it makes sense, when it doesn't. We also chat about when you should use an agency or not. Paid advertising can be overwhelming, especially when it comes to all the functionality that google ads provides. We talk about some of those intricacies and how to increase your ROAS.

If you're interested in reaching out to Wyatt about his services, you can reach him through his website https://www.mossdigitalstrategies.com/.

We talk with Jeff about a few key things that any brand can implement in order to start ranking well for their desired keywords. He even tells us how to effectively vet a new agency to make sure they are a good one (because we all know there are more mediocre ones than actual good ones!)

Search engine optimization is a zero sum game, so it will always have to play a role in your marketing efforts even if you pull back on it for a year or two. Your competitors are most likely coming after your position so don't get lazy with your SEO game!

To contact Jeff just go to his website 180marketing.com.

Jorge Arana is an experienced Mexican businessman who has started and operated many different businesses within Mexico and the US. He takes us through different options that brands have when looking to move manufacturing or just second sourcing in Mexico. There are even industries and products that he doesn't recommend trying to manufacture in Mexico due to government regulations and tariffs.

We discuss when it makes sense to make the move to Mexico and when it doesn't. In the end, Mexico is a viable solution for manufacturing many types of products. With labor rates similar to China and shipping times of only a few days (instead of months) to the US, Mexico is becoming a larger player in the manufacturing world.

For more information on nearshoring visit https://viastara.com/solutions or to contact Jorge via email at jorgearana@viastara.com.

Hunter dives into how Walmart.com compares to Amazon, why a brand would want to sell on Walmart.com, how to be successful on Walmart.com, and what expectations they should have while selling on Walmart.com. Spoiler alert, it won't be as big as Amazon, at least not yet, but as an early adopter your brand will be able to capture traction on Walmart.com before it really takes off.

If you are interested in talking with Hunter and Pitted labs, please visit their website here.

Gabe walks us through how he builds his frameworks, or funnels, and how building a strong foundation of touch points with your traffic works no matter the industry or product.

Connect with Gabe on Linkedin.

Josh is the founder of a top tier Amazon consulting agency and shares all of his expertise on how to approach Amazon as an existing brand or as a new product.

Just like it's become necessary to have a social media presence (if you're not on facebook or instagram, do you even exist?!) the same thing is happening with Amazon. In order to keep and find new customers Amazon can be a part of a solid marketing and sales strategy.

But just being on Amazon isn't enough, there are so many intricacies of the platform that you want to make sure you approach it in the right way. There are agencies built to help you do that, or you can tackle it yourself by hiring someone in house to manage it. No matter how you approach Amazon, this episode will give you perspective to make those hard decisions.

If you're more interested in what Josh does or connecting with him, follow him on linkedin here.

You'll hear how Braden first took the plunge into the 3PL world and how him and his partners have turned their 3PL into a thriving business. We also talk about what the brand/3PL relationship looks like from the warehouse side, giving perspective to brand owners and operators.

We go over when you should rely on a 3PL and when you shouldn't, what kind of different 3PLs are out there, and how to pick the right one for you.

This episode will broaden your perspective on working with the warehousing world.

For more information about launch fulfillment you can check out their website here

In this episode we will get into how to craft a solid return policy, why you should make returns easy for your customers, how to promote exchanges instead of returns, and how to automate the entire process.

Statistics mentioned in this episode:

• 92% of consumers will buy something again if returns are easy
• 67 % of customer check the return policy before check out
• 30% of all online orders are returned

Returns platforms we talk about in this episode:

• Return Magic- Bare bones return policy and cheap
• Loop Returns, Returnly - High end and branded solutions
• Klaim Easy - New player in the high end branded returns space
• Happy Returns, Doddle, Narvar - In store returns

Contact us at podcast@productpowerup.com

SMS Benchmarks

Platforms we talked about today:

Postscript

Emotive

Attentive

Klaviyo

Be sure to subscribe and leave a comment below!

Product Powerup was created back in 2017 with the vision to give product based businesses a forum to learn, grow, and share. After many successful events in Salt Lake City, Utah, we are now expanding that expertise and vision to larger audiences.

In this episode we introduce the hosts, Emerson Hammer and Russell Steed, as well as the vision and purpose of the Product Powerup Podcast.

Thank you for joining us! We're excited to see what the future brings!