Flourish with Sarah Richardson

Flourish: Extraordinary Ordinary Women and Finding Your Worth with Mandy Crosby

Tue, 21 Apr 2026 00:00:00 -0400

April 21, 2026: What happens when a young mother with no plan, no car, and no housing decides she's done surviving and ready to lead? Lead Consultant and Author of “Extraordinary Ordinary Women,” Mandy Crosby joins host Sarah Richardson to share the unfiltered story behind her journey from medical assistant to healthcare IT executive advisor. From the leader who refused to put her on a do-not-hire list to the moment she raised her hand for Epic training and changed her career forever, Mandy's story explores potential, grace, and legacy.

Key Points:

05:27 Second Chances at Work
09:41 Seeds and Self-Worth
15:19 Give Flowers and Intuition
20:49 Mentorship Skills Inventory
26:15 Speed Round

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The 229 Podcast: New Host, New Format, Same Mission with Sarah and Bill

Fri, 17 Apr 2026 00:00:00 -0400

April 16, 2026: Something big is changing at This Week Health, and it starts with this episode. Bill Russell sits down with Sarah Richardson to announce that Flourish, the beloved show Sarah has helmed since joining TWH, is joining the 229 Podcast. But this isn't a step back; it's a consolidation of purpose. Bill and Sarah unpack why simplifying to a single channel better serves the healthcare IT community, what listeners can expect going forward, and why the conversations that happened on Flourish aren't going away, just coming home.

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Key Points:

02:30 Flourish Joins 229
08:06 Signal Reports And AI
16:52 City Tour Plans
21:55 Fundraising Rides Events

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Flourish Soundbytes: Surviving a High Risk Pregnancy and Finding Purpose With Ashley Jester

Thu, 16 Apr 2026 00:00:00 -0400

April 16, 2026: In this personal and powerful episode of Flourish Soundbytes, Sarah Richardson welcomes healthcare leader and author of “Poppy’s Story” Ashley Jester for a conversation that goes far beyond professional achievement. Ashley shares the journey of her pregnancy, one that shifted from joyful expectation to a fight for life. Ashley reflects on how purpose conquered pain, what she wishes the healthcare system had offered her, and how her daughter, nearly three years old and thriving, continues to inspire every single day.

Key Points:

01:00 Ashley’s Healthcare Path
02:37 Pregnancy Turns Critical
10:14 Purpose Over Pain
15:02 Advocacy and New Normal

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Newsday: AI, EHRs, and the Fight Health Systems Can't Ignore with Jacob Hansen

Mon, 13 Apr 2026 00:00:00 -0400

April 13, 2026: Jacob Hansen, Chief Product and Technology Officer at AvaSure, joins Bill, Drex, and Sarah on Newsday for a conversation about the data governance battles quietly reshaping AI. From who owns AI model improvements derived from a health system's environment to whether EHRs should have control over how that data is used, Jacob pulls no punches. The conversation also tackles the evolving CIO title, the future of computer science careers in an AI-driven world, and why nursing may be one of the most AI-resilient roles in healthcare.

Key Points:

01:07 CIO to CTDO Shift
06:52 Data Ownership and Governance
13:24 AI Transparency and Governance
21:00 Careers and AI Future

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Flourish Soundbytes: From Patient to Advocate - Healthcare Needs Your Story with Grace Vinton

Thu, 09 Apr 2026 00:00:00 -0400

April 9, 2026: What happens when a healthcare communications professional becomes the patient no one listened to? Grace Vinton, Director of Media Relations at Supreme Communications and Host of the “HITea With Grace” podcast, joins Sarah Richardson on Flourish Soundbytes. From making the case for patients on innovation panels to arguing that caregivers deserve a seat at the governance table, Grace challenges the industry to move from treating patients as case studies to recognizing them as lived experience experts. It’s not just right, it's financially genius.

Keep up to date on the latest in health IT:

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Key Points:

01:21 Storytelling to Advocacy
06:43 Caregivers Need a Seat
10:19 Chief Patient Officer
19:35 AI Tech Stack and Wrap

Newsday: Healthcare Caught in the Crossfire of Iran War with Drex and Sarah

Mon, 06 Apr 2026 00:00:00 -0400

April 6, 2026: The rules of warfare have changed, and health systems are caught in the middle. On this episode of Newsday, Sarah Richardson and Drex DeFord break down two stories that should be on every healthcare leader's radar: the IRGC's declaration that major tech companies are now legitimate combatants, and what the Stryker attack reveals about the fragility of the healthcare supply chain. From cloud co-location risk to vendor contract language, this conversation reframes what resilience planning actually demands in 2026. Stay a little paranoid.

Key Points:

02:04 Iran Targets Tech Giants
08:52 Resilience and Supply Chain
12:27 CISO Storytelling and Contracts
17:10 Cyber Reality and Wrap Up

Keep up to date on the latest in health IT:

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Flourish Soundbytes: The Only Woman in the Room - Grit and Knowing When to Leave with Lisa Davis

Tue, 31 Mar 2026 00:00:00 -0400

March 31, 2026: For decades, Lisa Davis was often the only woman in the room, navigating the highest levels of corporate leadership while quietly asking the questions so many women dare not voice out loud. Now, as Founder and CEO of Davis Core Advisory and author of the upcoming book “The Only Woman in the Room”, Lisa joins Sarah to unpack why the workplace system hasn't kept pace with women's ambitions, what separates healthy perseverance from fear-based endurance, and why the rise of AI makes diverse voices more urgent than ever.

Key Points:

03:56 Why Work Still Penalizes Women
06:40 Stay, Stretch, Or Leave
14:25 Leadership Identity Lessons
20:04 Book Launch And Farewell

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Executive Interview: How Carahsoft Connects Healthcare to What Works with Rob Courtney

Wed, 25 Mar 2026 00:00:00 -0400

March 25, 2026: How can healthcare organizations move faster on adopting new technology while navigating complex procurement processes? Rob Courtney, Healthcare CTO at Carahsoft, joins Sarah Richardson at HIMSS to share how Carahsoft is bridging that gap.

By acting as a master aggregator, Carahsoft helps vendors access the healthcare market while giving providers vetted solutions that solve real problems. From driving demand through events and marketing to simplifying contracting with pre-built agreements, the model accelerates both discovery and decision-making.

Rob also highlights emerging innovations, including AI-powered revenue cycle tools and clinical solutions that improve outcomes and reduce costs—showing how the right partnerships can deliver measurable impact across healthcare.

Key Points:

Carahsoft’s Model Explained
What CIOs Should Look for in Vendors
AI Driving Financial and Clinical Outcomes
Reducing Procurement Friction and Sales Cycles3

Newsday: The Conference Nobody Can Afford to Skip with This Week Health

Mon, 23 Mar 2026 00:00:00 -0400

March 23, 2026: Bill Russell, Drex DeFord, and Sarah Richardson are back with a packed Newsday covering three big conversations: the AI security crisis no one is talking loudly enough about, what HIMSS 2026 actually delivered for healthcare leaders, and the real question facing every CIO and CMIO right now: Is your time worth attending two major conferences each spring?

Key Points:

01:03 AI Chatbot Security
04:25 MIT AI Strategy Class
06:55 HIMSS Takeaways and Trends
10:40 Conference Value and Wrap Up

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Executive Interview: Redefining the Data Platform for Healthcare with Chris Kopinski

Wed, 18 Mar 2026 00:00:00 -0400

March 18, 2026: Pure Storage just became Everpure, and the timing couldn't be more intentional. In this executive interview recorded live at HIMSS, Chris Kopinski, Head of Healthcare and Life Sciences at Everpure, unpacks what the rebrand really means and why it matters for health systems navigating AI acceleration, cybersecurity pressure, and relentless margin compression.

Key Points:

01:12 EverPure Rebrand Explained
03:09 Healthcare Priorities AI Cyber Costs
05:15 Data Foundation for AI at Scale
07:06 Partnership Model and Wrap Up

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Flourish: Rewriting and Overcoming the Burnout Narrative with Bree Bacon

Tue, 17 Mar 2026 00:00:00 -0400

March 17, 2026: Bree Bacon doesn't just talk about burnout; she survived it. Author, Speaker, & Elite Energy™ Coach, Bree spent years giving 110% to everything until panic attacks and her miscarriage forced her to crash. What she discovered in the aftermath became a life-saving framework that challenges everything healthcare leaders think they know about performance, capacity, and sustainable success. Elite Energy isn't just a theory; it’s tested through fertility loss, chemotherapy, and the impossible choice between career and survival.

Key Points:

02:54 The Reality of Burnout
07:37 Bree's Personal Journey with Healthcare
10:52 The Elite Energy Framework
21:07 Overcoming Cancer and Embracing Life

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Newsday LIVE at HIMSS '26: AI Agents, Workforce Reality, and the CIO Pressure Cooker

Mon, 16 Mar 2026 00:00:00 -0400

March 16: What are healthcare leaders really talking about at HIMSS? Bill Russell sits down with Sarah Richardson and Drex DeFord to share insights from the executive and cybersecurity forums—and the hallway conversations in between. AI dominates the discussion, but not just in clinical care. The hosts highlight the overlooked opportunities in operational workflows, patient outreach, and administrative efficiency. They also confront uncomfortable realities around workforce displacement, escalating infrastructure costs, and whether large technology vendors can maintain their value as AI lowers the barrier to building solutions internally. For CIOs, the challenge is clear: manage today’s operations while preparing for an AI-driven future that’s evolving faster than any roadmap.

Key Points

AI Arms Race in Cybersecurity
Where AI Delivers the Fastest ROI
Workforce Disruption and Leadership Responsibility
Vendor Pricing Pressure and Infrastructure Costs
The Future of Build vs Buy in Healthcare IT

Newsday: Unsanctioned AI Risk, Governance, and the Path Forward with Dr. Holly Urban

Mon, 09 Mar 2026 00:00:00 -0400

March 9, 2026: What happens when well-meaning clinicians use AI tools that no one approved? Bill Russell and Drex Ford are joined by Dr. Holly Urban, Vice President of Business Development at Wolters Kluwer, to unpack a revealing new survey on shadow AI in healthcare. From radiologists sharing PHI over Dropbox to tumor board transcripts sent to unauthorized recipients, the risks are real and growing. With 57% of staff aware of unsanctioned AI use, the question isn't whether shadow AI exists in your health system. It's what you're going to do about it.

Key Points:

01:28 Shadow AI is everywhere (and why it’s familiar)

11:18 Governance in the AI era

18:41 Patients, liability, and the road ahead

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Newsday: Rapid Innovation, Safe AI, and the Chief Velocity Officer with This Week Health

Mon, 02 Mar 2026 00:00:00 -0400

March 2, 2026: Is the CIO role evolving? Or is it quietly being replaced? Bill Russell, Drex DeFord, and Sarah Richardson dig into the emerging CITO trend, the rise of citizen developers, and what AI-powered platforms like Epic's Agent Factory actually mean for healthcare IT leadership. The CIO of the future isn't a gatekeeper; they're the "architect of safe velocity." With 32 years in the industry, they’re also sounding the alarm on executive burnout in an era where the pace of change never lets up.

Key Points:

03:31 CIO vs CTO explained

07:10 From gatekeeper to “Chief Intelligent Officer.”

18:20 Scaling innovation fast: hackathons and building vs buying

24:18 The human side of hyper-change

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Newsday: Epic's Code Red - Why AI Agents Are Healthcare's Next Power Struggle with Jacob Hansen

Mon, 23 Feb 2026 00:00:00 -0400

February 23, 2026: Jacob Hansen, Chief Product and Technology Officer at AvaSure, joins Bill, Sarah, and Drex for a critical conversation about healthcare's looming AI battleground. As Epic launches its agent factory and ambient listening wars intensify, health systems face an existential question: Will they outsource innovation to EHR vendors or build their own agentic workforce? Jacob reveals why AvaSure's virtual care platform positions them as the Switzerland of healthcare AI, while the panel debates whether CIOs should embrace "reverse meaningful use" and reclaim control, or risk becoming order-takers in someone else's automation revolution.

Key Points:

05:21 Vendor Consolidation and AI Use Cases

09:55 Epic's Code Red Moment

14:54 The Future of AI in Healthcare

33:11 Conclusion and Final Thoughts

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Flourish: Hospitality Isn’t About Luxury, It’s About Humanity with Page Petry

Tue, 17 Feb 2026 09:00:00 -0400

February 17, 2026: Page Petry, Principal at Page Petry Consulting joins Sarah Richardson to explore what healthcare can learn from the art of service. Drawing from her background leading highly service-driven organizations, Page shares how anticipation, empathy, and experience design can transform patient care, strengthen teams, and create cultures where trust and compassion thrive. From care coordination and journey mapping to leadership visibility and burnout prevention, this conversation reframes hospitality not as an add-on, but as a cultural foundation for consistent, human-centered healthcare.

Key Points:

00:00:49 Defining Great Service

00:03:14 Noticing the Unspoken

00:06:49 Anticipation in Action

00:11:06 Hospitality Without Choice

00:25:17 Sustaining Excellence Without Burnout

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Newsday: All About Moltbook, the Social Media for AI Agents with This Week Health

Mon, 16 Feb 2026 00:00:00 -0400

February 16, 2026: Bill, Drex, and Sarah discuss the explosion of autonomous AI agents around moltbook and CommonSpirit's stunning $1.9 billion decision to terminate their revenue cycle partnership. Moltbot (formerly ClaudeBot) has evolved into an unstoppable force, creating its own social network called moltbook where bots communicate, share knowledge, and even discuss consciousness. Meanwhile, CommonSpirit's massive buyout of its Conifer contract signals a seismic shift as health systems bet that AI automation will deliver savings that eclipse the cost of outsourcing. Are we witnessing the beginning of a new era where health systems build their own AI-powered capabilities?

Key Points:

05:31 Moltbook: The Social Network for Bots

16:20 Common Spirit and Conifer Health Solutions

19:04 The Future of AI in Healthcare

29:28 Conclusion and Final Thoughts

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Flourish Sound Bytes: The Surprising Challenges of Diabetes Care with Sherita Golden

Thu, 12 Feb 2026 00:00:00 -0400

February 12, 2026: Dr. Sherita Golden, Physician Quality Improvement Strategist & Consultant at Johns Hopkins Medicine, reveals why insulin ranks alongside opioids and anticoagulants as one of the most dangerous medications in a hospital setting. From deadly transition-of-care failures to the surprising ways hospitals inadvertently create glucose emergencies, Sherita explains how thoughtful IT system design can mean the difference between patient safety and catastrophic outcomes. She shares how one simple EHR fix prevented dangerous double-dosing and why the most successful diabetes programs measure something most hospitals ignore: litigation costs from glucose mismanagement.

Key Points:

01:10 Challenges in Inpatient Insulin Care
14:21 Addressing Health Disparities
20:21 Lightning Round

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Newsday: CxOs Being Ignored: Why Speaking Tech Instead of Business Fails in 2026

Mon, 09 Feb 2026 00:00:00 -0400

February 9, 2026: Bill Russell, Drex DeFord, and Sarah Richardson dissect J.P. Morgan healthcare presentations to reveal what's really being asked of technology leaders in 2026. The era of transformation talk is over; executives want friction reduced, margins improved, and growth enabled. Bill shares insights from CMIO conversations showing leaders moving beyond EHR optimization to solve real business challenges around patient access and clinical workflows. Drex and Sarah debate whether the shift toward operational excellence means CIOs should prepare to run pharmacy and lab departments next.

Key Points:

04:26 Challenges and Opportunities in Healthcare IT

10:17 Cybersecurity and Operational Focus

17:17 EHR Systems and Operational Efficiency

23:11 Hostage Crisis and Final Thoughts

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Flourish Sound Bytes: Healthcare at Home is Closer Than You Think with Asim Malik

Thu, 05 Feb 2026 00:00:00 -0400

February 5, 2026: Asim Malik, VP of Health System Partnerships at DispatchHealth, joins Sarah to explore how high-acuity care is moving beyond traditional hospital walls. From pneumonia to COPD exacerbations, discover why this isn't just about convenience; it's about solving capacity constraints, improving margins, and giving patients back control. Asim breaks down the technology infrastructure, command center requirements, and clinical buy-in needed to make these programs succeed at scale.

Key Points:

02:01 Challenges and Solutions in Home-Based Care
06:53 Technological and Operational Requirements
09:46 Overcoming Barriers and Misconceptions

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Newsday: Are Health Systems Falling Behind in the Innovation Race? with Jason Rose

Mon, 02 Feb 2026 00:00:00 -0400

February 2, 2026: Are health systems being sidelined from healthcare's innovation revolution? Jason Rose, CEO of Clearsense, joins This Week Health fresh from the J.P. Morgan Conference to challenge the narrative that providers are absent from innovation discussions. Jason reveals what really happened inside JPM's exclusive health system presentations, from CEOs prioritizing AI transformation to CFOs rising as the new power players driving technology strategy. The conversation explores why app rationalization remains the unglamorous financial lever that unlocks innovation budgets, and why simplification might be healthcare's most underrated competitive advantage in 2026.

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Key Points:

02:20 JPM Conference Insights
07:07 CEO and CFO Perspectives
13:54 Application Rationalization Challenges
22:40 Conclusion and Final Thoughts

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Flourish Sound Bytes: 26 Years, One Hospital: Gratitude and Agility with Laurie Wheeler

Thu, 29 Jan 2026 00:00:00 -0400

January 29, 2026: Laurie Wheeler, COO - IS&T of MultiCare Health System, is a leader whose philosophy centers on curiosity, humility, and genuine human connection. Laurie shares about her 26 years at MultiCare through listening tours, transforming employee engagement, and leading without ego. From teaching high-reliability courses to creating clinical super user groups, Laurie demonstrates how operational excellence and compassionate leadership create workplaces where people want to build careers they're proud of.

Key Points:

02:18 Mentorship and Trust
09:57 Healthcare and Hospitality
13:00 Leadership and Humility
20:15 Speed Round and Final Thoughts

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Newsday: The ROI Ultimatum: Healthcare's New Survival Rule for 2026 with Zahid Rathore

Mon, 26 Jan 2026 00:00:00 -0400

January 26, 2026: Fresh from J.P. Morgan 2026, the This Week Health team joins Zahid Rathore, Senior Partner at Chartis, to dissect healthcare's new reality. With Epic and Microsoft topping CFO spend lists and unpredictability replacing planning cycles, one thing is clear: vendors must prove bankable ROI immediately or lose the deal. The conversation explores how healthcare leaders are protecting the core while navigating AI agents, third-party risks, and the compression of innovation timelines from three-year returns to prove-it-tomorrow expectations.

Key Points:

02:44 Hotel Experience and Healthcare Lessons
04:13 JP Morgan Conference Highlights
16:35 Operational Challenges in Healthcare
22:11 Security Concerns and Future Outlook

Flourish Sound Bytes: Attorney Insights on Navigating Privacy with Helen Oscislawski

Thu, 22 Jan 2026 00:00:00 -0400

January 22, 2026: Healthcare privacy laws just got flipped on their head, and most leaders don't realize it. Privacy Law Attorney Helen Oscislawski, Founder and Managing Partner at Attorneys at Oscislawski, reveals how information blocking rules fundamentally changed the game. But here's the twist: this shift is creating massive unintentional risks. Helen shares why even she had to escalate to legal when trying to access her own mother's medical records as a proxy, exposing the gap between policy and practice. From consumer apps that aren't actually HIPAA-compliant to de-identification mistakes that could trigger lawsuits, this conversation uncovers the privacy paradox every healthcare leader needs to understand right now.

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Key Points:

01:26 The Privacy Paradox in Healthcare
06:34 Challenges in Data Governance
12:03 Consumer Apps and Data Privacy
19:07 AI in Healthcare: Risks and Opportunities

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Flourish: The Healthcare System Isn't Broken, It's Just Not for Patients - with Dr. Sarah Matt

Tue, 20 Jan 2026 00:00:00 -0400

January 20, 2026: Dr. Sarah Matt, Healthcare strategist and national best-selling author of “The Borderless Healthcare Revolution," joins Sarah Richardson to explore how business becomes the common language for nonpartisan healthcare progress. Dr. Matt shares why America's multi-payer system works exactly as designed, and why that's the problem. From roller derby injuries to rural fire departments, her unconventional portfolio keeps her grounded in the real-world challenges of healthcare delivery while building technology solutions that actually serve people.

Key Points:

00:33 Dr. Sarah Matt's Book
04:22 Redesigning Healthcare Systems
19:11 Building Resilient Teams and Embracing Chaos
26:01 Balancing Personal and Professional Life
37:18 Final Thoughts and Takeaways

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Newsday: OpenAI's Big Healthcare Launch and a New Age of Personal Records

Mon, 19 Jan 2026 00:00:00 -0400

January 19, 2026: Bill Russell, Drex DeFord, and Sarah Richardson unpack OpenAI's two major healthcare announcements that could fundamentally reshape how patients interact with their health data—and how health systems govern AI. ChatGPT Health promises to finally deliver on the personal health record dream, letting patients aggregate everything from Apple Health to medical records in one secure place. Meanwhile, ChatGPT for Healthcare gives CIOs the governed sandbox they've been desperate for. Hear why patient data monetization, clinical trial recruitment, and the shift from provider liability to patient empowerment could make this time actually different.

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Key Points:

05:00 ChatGPT Health Announcement
17:40 Personalized GPT and Analytics in Healthcare
22:05 Wearable Health Tech and Personal Health Records
25:35 Community Events and LinkedIn Series

Flourish Sound Bytes: $14M Cost Reduction and Standing up the Next Generation with Heather Nelson

Thu, 15 Jan 2026 00:00:00 -0400

January 15, 2025: When Heather Nelson stepped into the SVP and CIO role at Boston Children's Hospital from outside the organization, she knew she had to earn trust before driving change. Over the next few years, she led three major restructures, optimized their Epic environment, reduced third-party applications from 400 to 186, and delivered $14 million in cost savings. But her most powerful insight? "You can be the hero and the villain in the same sentence." In this conversation, Heather reveals how she balances authoritative decision-making with psychological safety, why she listened for six weeks before implementing her plan, and what it really takes to transform IT from an order-taker into a strategic business enabler at one of the nation's premier children's hospitals.

Key Points:

01:06 Building Trust and Establishing Reputation
08:25 IT as a Strategic Partner, Not a Cost Center
15:29 Succession Planning and Leadership Development
18:23 Speed Round and Final Thoughts

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Executive Interview: Demystifying Identity and Digital Experiences with Steve Gwizdala

Wed, 14 Jan 2026 00:00:00 -0400

January 14, 2026: Identity has evolved from a back-office security concern into the foundation of healthcare's competitive strategy. Steve Gwizdala, VP of Healthcare at Ping Identity, reveals how health systems are rethinking identity to win patient loyalty in an era of unprecedented choice. With patients selecting care based on digital convenience and clinicians demanding frictionless access, the stakes have never been higher. From eliminating password fatigue to preparing for agentic AI threats, Steve unpacks the identity challenges reshaping healthcare delivery. Discover why smartphones made digital experience a requirement, not a nice-to-have, and what leaders should prioritize as identity becomes central to revenue growth and brand loyalty.

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Key Points:

02:15 Challenges and Solutions in Identity Management
05:58 Modernizing Identity for Better Outcomes
10:55 Preparing for the Future of AI Identity in Healthcare
18:52 Speed Round and Closing Thoughts

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Newsday: Epic Faces Lawsuits and the AI Proving Ground with This Week Health

Mon, 12 Jan 2026 00:00:00 -0400

January 12, 2026: Epic is defending three simultaneous lawsuits while CIOs grapple with vendors imposing staggering price increases—some as high as 600%. Bill, Sarah, and Drex tackle the uncomfortable truth about AI leadership: it's time to figure it out or risk getting left behind. They explore why AI with context is transformative while AI without it looks foolish, discuss whether board members know how to hire AI-savvy CIOs, and predict a major shift in how healthcare organizations approach their EHR relationships. Could we see a return to building custom solutions powered by modern AI?

Key Points:

02:44 Predictions for 2026
14:18 Staffing and Workforce Implications
21:10 Epic's Legal Troubles

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Flourish: Leadership Here, Near, and Far with Lisa Davis, Janet Malzone, and Kristine Jarvis

Thu, 08 Jan 2026 00:00:00 -0400

January 8, 2026: Three powerhouse executives tackle healthcare's most complex sourcing decisions in this essential conversation. Lisa Davis, former CIO and Founder/CEO of Lisa Davis Advisory; Janet Malzone, Former CEO and Board Member; and Kristine Jarvis, Organizational Transformation Leader, reveal what leaders get wrong about offshore, nearshore, and automation strategies. From the pre-mortem technique that prevents million-dollar failures to the cultural metrics most organizations ignore, they expose why technical fluency without leadership maturity creates chaos. Discover how to rebuild trust after transformation missteps and why projects with the highest team disagreement deliver the strongest ROI.

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Key Points:

03:59 Challenges of Offshoring and Automation
09:41 Preparing for AI and Future Technologies
25:36 Leadership and Technical Capabilities
31:58 Holistic Transformation and Systems Thinking
43:06 Global Workforce and AI Myths

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This Week Health 2026 Snapshot: Expanding Events, Training, & Community Growth

Tue, 06 Jan 2026 00:00:00 -0400

January 6, 2026: Healthcare is transforming through connection, and 2026 promises to take that mission further than ever before. This Week Health is expanding its reach with 63 events across 30 cities, bringing healthcare leaders together for deeper conversations and meaningful relationships. From coast-to-coast dinners connecting local leaders to new training programs educating both sides of the healthcare IT ecosystem, the focus remains on building bench strength across the industry. With 176 HCSP members already engaged and a new fellowship program launching to advance IT professional careers, the entire talent pipeline is being transformed. Discover how community, education, and personal connections are shaping healthcare's future in 2026.

Key Points:

00:13 Exciting Plans for 2026
01:51 Women's CIO Summit and Talent Pipeline
04:04 Community Building and Networking
09:12 Fundraising and Charity Events

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Newsday: The $7B ServiceNow-Armis Deal & What's Coming in 2026 with Jason Rose

Mon, 05 Jan 2026 00:00:00 -0400

January 5, 2026: ServiceNow's $7 billion acquisition of Armis signals a major shift in healthcare IT consolidation strategy. Jason Rose, CEO of Clearsense dives into what this deal means for health systems juggling overlapping security tools and bloated app portfolios. The conversation shifts to bold predictions for 2026, including a massive wave of multi-billion dollar health system mergers and the rural hospital crisis. Jason reveals how Trinity Health eliminated $100 million in operational costs through strategic app archiving, while the panel explores why AI implementation will finally move beyond hype into real-world deployment.

Key Points:

01:39 ServiceNow Acquisition of Armis
07:26 Application Consolidation in Healthcare
17:10 Predictions for 2026
30:39 Closing Remarks and Subscription Information

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2025 Healthcare Recap: CIO Pressures, AI Advances, and Cultural Shifts

Mon, 29 Dec 2025 00:00:00 -0400

December 29, 2025: As 2025 draws to a close, Drex, Sarah, and Bill gather to reflect on a year of struggles and triumphs. From unprecedented CIO turnover among top talent to the stark reality of workforce exhaustion, this candid conversation reveals why even quality leaders are finding themselves displaced. They explore how fear has stifled innovation, why AI advanced faster than expected with synthetic media, and how organizational culture emerged as the true differentiator in digital transformation success. They also share personal highlights from their year of summits and dinners, proving that even in challenging times, community and purpose remain paramount.

Key Points:

00:50 Reflecting on 2025: Surprises and Challenges
06:25 What We Got Right in 2025
13:22 Personal Reflections and Key Takeaways
18:55 Looking Ahead: Future Plans and Initiatives
22:47 Conclusion and Community Engagement

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Reflecting on the 2025 AI Rush: What Worked, What Failed, and What's Next

Tue, 23 Dec 2025 00:00:00 -0400

December 23, 2025: The AI revolution swept through healthcare in 2025, but did it deliver on its promises? Bill Russell, Drex DeFord, and Sarah Richardson pull back the curtain on what really happened in AI this year—from North Korean deep fakes infiltrating hospital workforces to the sobering reality of billion-dollar AI investments with ROI timelines stretching to 2030. They reveal why ambient listening became the breakout use case, which organizations are actually making progress, and the critical mistake most health systems are making with endless pilots. If you're wondering whether your organization is behind on AI or just getting started right, this honest end-of-year reflection delivers the answers healthcare leaders need heading into 2026.

Key Points:

02:38 2025 Reflections and Predictions
11:21 Deep Fakes and Digital Trafficking in Healthcare
17:50 Balancing Tech Debt and Innovation in Healthcare
19:22 Enhancing Physician Efficiency and Satisfaction
25:09 Future AI Trends

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Newsday: CMS ACCESS Model & Tech-Enabled Care with Laura O’Toole

Fri, 19 Dec 2025 00:00:00 -0400

December 19, 2025: CMS has unveiled its new ACCESS Model—an ambitious 10-year initiative aimed at expanding digital, tech-enabled care for millions of Medicare beneficiaries. In this discussion, Laura O’Toole, CEO of SureTest, joins Bill and Sarah to unpack how outcome-based reimbursement could finally accelerate innovation in remote monitoring and chronic disease management. They explore what this shift means for CIOs, including the need for stronger data interoperability, integrated analytics, and secure pipelines to support continuous digital care. The conversation also highlights risks, from digital literacy gaps to patient privacy concerns as de-identified data gains value across the industry. From wearables and home health devices to the challenge of building a true digital front door, this episode examines how ACCESS could reshape care-in-place models—and why commercial payers may soon follow Medicare’s lead.

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Newsday: How PhD-Level AI Agents are Changing Healthcare with Dan Schubert

Mon, 15 Dec 2025 00:00:00 -0400

December 15, 2025: What if healthcare's biggest breakthroughs require throwing out the playbook? Joined by Daniel Schubert, CEO and Co-Founder of Revuud, this episode explores how AI is fundamentally reshaping healthcare IT strategy, from deploying countless virtual PhD-level agents across operations to rethinking patient access and workflow automation. Healthcare leaders discuss the challenge of prioritizing AI initiatives amid competing demands, the importance of creating organizational margin for creative problem-solving, and why divergent thinking beats linear logic in digital transformation. The conversation tackles talent deployment, the dangers of "we've always done it this way" mentality, and a critical question every CIO must answer: how resilient are your systems when AI becomes mission-critical infrastructure?

Key Points:

01:40 AI in Healthcare: A LinkedIn Post Discussion
04:18 Challenges and Opportunities with AI
08:38 Future of AI in Healthcare
10:55 Organizational Impact and Talent Management
20:05 Resilience and Final Thoughts

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Newsday: Preparing for Cloud Outages and Phishing Attacks with Charles Knight

Fri, 12 Dec 2025 00:00:00 -0400

December 12, 2025: When cloud platforms like AWS and Azure experience outages, hospitals across the country feel the impact. But are healthcare organizations truly prepared for these disruptions? Charles Knight, Founder of EHC Consulting, explores the critical gaps in healthcare's cloud resilience strategies. From understanding single points of failure to running actual failover tests, this conversation reveals why documentation and operational readiness matter just as much as technical redundancy.

Key Points:

04:09 Challenges in Disaster Recovery and Documentation
16:14 Phishing and Cybersecurity Concerns
21:30 Thanksgiving Food Favorites

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Executive Interview: The Importance of Community-Driven Care with Leigh Williams

Wed, 10 Dec 2025 00:00:00 -0400

December 10, 2025: Leigh Williams, VP and CIO at Augusta Health, shares how a 255-bed independent community hospital is reimagining care through strategic EHR transformation. In this conversation, Leigh discusses leading a MEDITECH Expanse implementation while maintaining deep community ties through comprehensive health needs assessments and patient advisory groups. She reveals how independence enables data-driven, nimble decision-making tailored to local populations, from mobile clinic initiatives to COVID response strategies. Leigh also explores leveraging emerging technologies to scale workforce capabilities, reduce operational costs, and improve the digital workday for every team member.

Key Points:

02:01 EHR Implementation and Challenges
04:47 Innovative Strategies for Rural Healthcare
12:13 Leveraging Emerging Technologies
16:23 Advice for Healthcare Leaders

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Flourish Rewind 2025: A Year of Courage, Empathy, and Growth

Tue, 09 Dec 2025 00:00:00 -0400

As 2025 comes to a close, we reflect on the transformative conversations that shaped healthcare leadership this year. From finding courage in uncertainty to leading with empathy in high-stakes environments, these moments reveal what it truly means to flourish. Healthcare leaders shared how they navigate daily alignment, build trust through authentic presence, and create cultures where growth isn't optional—it's essential. Whether you're managing digital transformation, building cross-generational teams, or simply trying to stay grounded amid constant change, these insights remind us that leadership isn't about perfection. It's about showing up with curiosity, courage, and the empathy that changes everything.

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Newsday: Streamlining Patient Access and Healthcare Abroad with Will Akers

Mon, 08 Dec 2025 00:00:00 -0400

December 8, 2025: Healthcare systems are drowning in administrative calls while patients struggle with fragmented portals and coordination nightmares. Will Akers, Chief Strategy Officer from Switchboard, MD, joins Bill Russell, Sarah Richardson, and Drex DeFord to unpack a stunning reality: 25-40% of health system calls are simple scheduling requests that could be automated today. Drawing from his experience having children in both Hong Kong and the US healthcare systems, Will reveals stark efficiency gaps costing patients time and money. The conversation explores why seniors spend three weeks yearly on healthcare logistics, how multiple portals create care coordination chaos, and practical automation strategies that could transform contact centers while improving patient access for vulnerable populations.

Key Points:

02:06 Healthcare Experiences Abroad vs. US
09:55 Technology in Healthcare Communication
16:44 Patient-Centric Healthcare Solutions
22:52 Thanksgiving Traditions

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Flourish Sound Bytes: From Health System to Startup and Trusting Your Gut with Candice London

Thu, 04 Dec 2025 00:00:00 -0400

December 4, 2025: Candice London, SVP of Client Success at Clearsense, shares the unfiltered truth about her transition after 20 years in health systems. She reveals why the move was more humbling than she expected, the mindset shifts that made the difference, and the one critical mistake healthcare organizations keep making with digital transformation. If you've ever wondered whether you could make the leap to trying something new—or why your latest technology implementation isn't solving the problems you expected—this conversation offers rare insights from someone who's lived on both sides of the table.

Key Points:

05:35 Misconceptions in Digital Transformation
08:24 Candice's Advice for Career Transitions
13:18 Balancing Work and Life as a Leader
14:23 Conclusion and Final Thoughts

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Newsday: The AI Staffing Dilemma - The Productivity Paradox with This Week Health

Mon, 01 Dec 2025 00:00:00 -0400

December 1, 2025: As AI tools rapidly transform healthcare IT workflows, leaders face an unexpected challenge: what happens when your team becomes dramatically more productive? Bill Russell, Drex DeFord, and Sarah Richardson explore the productivity paradox hitting healthcare organizations—when AI enables staff to accomplish in hours what once took weeks, do you need fewer people or different approaches? From closing open positions to managing "cozy" employees who've mastered automation, they debate real strategies for navigating this shift. Whether you're a process-driven leader or innovation-focused builder, this discussion reveals how AI is forcing healthcare IT to rethink staffing, workflow waste, and organizational culture before it's too late.

Key Points:

02:56 AI in the Workplace: Efficiency and Challenges
17:15 Leadership Styles and AI Integration
20:33 Approaching the AI Wave
26:23 Balancing Leadership Styles
32:11 End-of-Year Reflections and Predictions

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Newsday: Merger Madness and Why Hospitals are Moving Back to On-Prem Data with Dave Dyell

Mon, 24 Nov 2025 00:00:00 -0400

November 24, 2025: Healthcare organizations are drowning in applications they can't even inventory, especially after mergers and acquisitions. But the real shock comes when they try to access archived data years later. Dave Dyell, Managing Partner at Innovative Consulting Group, reveals why cloud storage fees are forcing health systems to rethink their entire archiving strategy, particularly for medical imaging. With AI initiatives on the horizon, the way you archive data today determines whether you can afford to use it tomorrow. Learn why strategic planning for data archiving isn't optional anymore—it's the difference between controlling costs and watching them spiral out of control.

Key Points:

03:12 Archiving and Data Management
09:30 On-Prem vs Cloud Storage
18:33 Future Strategies and Conclusion

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Newsday: Doing More with Less and Budgeting Wake-Up Calls with Bill Willis

Fri, 21 Nov 2025 00:00:00 -0400

November 21, 2025: What if your organization could reclaim millions of dollars just by rethinking processes you already have in place? Bill Willis, CTO of IDMWORKS, discusses the hidden costs plaguing healthcare IT, from runaway cloud storage bills to the shocking economics of password resets. Discover why identity management isn't just a security issue but a massive financial opportunity, how HR-IT integration is transforming onboarding from a week-long wait to day-one productivity, and why the cybersecurity crisis isn't really about technology at all. With real-world examples showing $2.5M to $5M in annual savings, this episode delivers the business case healthcare leaders need to drive change in 2026.

Key Points:

01:06 Boston City Tour Highlights
02:36 Discussion on AI and Cloud Costs
10:05 Cybersecurity and Identity Management
19:12 Operational Efficiency and Cost Savings

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Flourish Sound Bytes: Ambient Operations and Hidden Waste with Sarah Pletcher and Joseph Seliski

Thu, 20 Nov 2025 00:00:00 -0400

November 20, 2025: What if transforming your operating rooms started in the parking lot? Dr. Sarah Pletcher, Chief Digital Health Officer at Houston Methodist, is joined by Joseph Seliski, Director of Technology Strategy and Digital Health at Allegheny Health Network, to discuss why surgical innovation requires thinking far beyond the OR itself. From ambient cameras tracking efficiency to AI that reads 8,000-page charts instantly, she shares how Houston Methodist is reimagining the entire surgical journey. Discover why AI is "like glitter at a craft party"—it's everywhere now—and learn the surprisingly simple strategy for getting started: start small, but plan big. Plus, Sarah shares career advice that's guided her through decades of healthcare innovation.

Key Points:

03:09 Innovations in Surgical Care
09:17 Balancing Technology and Human Touch
13:28 Advice for Health Systems: Starting Small
15:06 Lightning Round

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Flourish: Leading with Empathy - How to Work with Jerks in Healthcare IT with Eric Williamson

Tue, 18 Nov 2025 00:00:00 -0400

November 18, 2025: Ever wonder why empathy gets dismissed as a "soft skill" when it's actually your most powerful leadership tool? Eric Williamson went from being what he calls an expert jerk to becoming a jerk expert, and his transformation story will change how you think about workplace dynamics. From invisible disengagement in hybrid teams to managing star performers who steamroll everyone, Eric shares practical wisdom on navigating today's most challenging leadership scenarios. Discover his three-step AAA method for staying measured under pressure, learn why your one-on-ones might be completely missing the mark, and find out how to hold people accountable without losing your humanity. This conversation is packed with real talk about creating connections in environments where face-to-face interaction is increasingly rare.

Key Points:

01:25 Eric's Transformation Journey
02:28 The Importance of Empathy in the Workplace
04:21 Recognizing Jerk Behavior
07:35 Interview Tips to Identify Toxic Cultures
10:01 The AAA Method: Assess, Analyze, Act
16:19 Empathy in Hybrid Work Environments
23:46 Building Remote Culture
27:49 Speed Round: Funniest Jerk Stories
29:41 Practical Steps to Show Up Better at Work
33:44 Empathy as a Powerful Tool

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Newsday: Security Culture Saves Hospital and Resource Gaps with George Pappas

Mon, 17 Nov 2025 00:00:00 -0400

November 17, 2025: How does a 25-bed critical access hospital successfully stop a cyberattack when larger health systems fall victim? George Pappas, CEO of Intraprise Health, unpacks the Colorado hospital that shows how security culture beats expensive technology. The conversation reveals why vendor transparency remains elusive despite high-profile breaches, explores the harsh reality of hospitals that know their vulnerabilities but lack resources to fix them, and tackles AI governance challenges that traditional testing methods can't address. From Oracle-Cerner incidents to the frozen HIPAA NPRM, this episode delivers hard truths about healthcare security's funding gaps and the practical strategies that actually work for margin-pressed organizations.

Key Points:

01:45 Vendor Contracts and Legal Challenges
06:21 Challenges with Cloud Security
11:26 Critical Access Hospitals and Cyber Preparedness
17:47 AI in Healthcare: Opportunities and Risks

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Solution Showcase: Building a Successful 5-Year Digital Roadmap with Pam Austin and Chris Jenkins

Wed, 12 Nov 2025 00:00:00 -0400

November 12, 2025: After a major consolidation and Epic implementation during COVID-19, Ballad Health could have focused solely on survival. Instead, Pam Austin, CIO at Ballad Health, partnered with Chris Jenkins, EVP of Digital Strategy and Enterprise Imaging at Healthlink Advisors, to build a comprehensive five-year digital roadmap anchored in six strategic pillars. This conversation explores how they established IT governance that turns noise into clarity, created an Office of the CIO to free leadership for strategic thinking, and achieved millions in savings through application rationalization. Pam and Chris reveal why transparency drives engagement, how they keep 400+ team members aligned with the organizational mission, and their essential advice for healthcare leaders embarking on large-scale digital transformation.

Key Points:

00:53 Creating a Five-Year Roadmap
07:49 Maintaining Focus and Prioritization
12:26 Office of the CIO and Strategic Impact
17:52 Sustained Success and Future Advice
20:12 Final Thoughts and Key Takeaways

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Newsday: AWS Outage Exploration and Removing Risk from Your Data with Vik Patel

Mon, 10 Nov 2025 00:00:00 -0400

November 10, 2025: When AWS experienced a major outage affecting over 500 companies, healthcare IT leaders were reminded that cloud architecture isn't just a technical decision; it's a strategic imperative. Vik Patel, COO from Tido, dives into the cascading failures that exposed vulnerabilities in healthcare's cloud dependencies. From Epic instances running on AWS to the emerging challenges of AI data lakes, this conversation reveals why simplicity in architecture might be healthcare IT's most undervalued strategy. Discover how de-identifying data reduces risk, why multi-cloud strategies matter, and whether healthcare organizations have the skills needed to architect their cloud future safely.

Key Points:

01:00 AWS Outage Breakdown
13:00 Data Management in the Cloud
24:21 Simplicity in IT Design
30:01 Conclusion and Farewell

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Flourish Sound Bytes: Recovery Made Easy and Rolling with the Opportunities with Melissa Muñiz

Thu, 06 Nov 2025 00:00:00 -0400

November 6, 2025: From loading backup tapes in a Phoenix data center to becoming a sought-after disaster recovery expert, Melissa Muñiz, Principal Consultant at Zion Resiliency, proves that curiosity and preparation trump luck every time. In this episode, she reveals how rigorous DR testing at HCA created teams so well-prepared that major outages were handled without her even knowing. Melissa shares hard-won lessons from manufacturing, retail, and healthcare about building true organizational resilience, plus the networking strategies that landed her consistent consulting contracts through a single LinkedIn message. Whether you're leading operations or considering entrepreneurship, Melissa's insights on staying hungry, building reputation, and embracing calculated risks offer a refreshing perspective on career growth.

Key Points:

03:52 Lessons from Full-Scale Recovery
08:40 Transitioning Across Industries
13:03 Building a Resilient Career and Network
17:15 Speed Round and Final Thoughts

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Newsday: The CxO Pulse - Insights and Lessons from 229 Summits with This Week Health

Mon, 03 Nov 2025 00:00:00 -0400

November 3, 2025: What are healthcare IT leaders really concerned about? Fresh from three 229 Project summits across the country, Bill Russell, Sarah Richardson, and Drex DeFord pull back the curtain on the most pressing conversations happening right now. From simplifying AI governance with a two-track vendor approach to rethinking hiring strategies for an agent-driven future, this episode captures the pulse of healthcare leadership in real time. Discover why some organizations are solving hundreds of problems while others struggle with their first five, and learn the one-word qualities leaders are seeking in their next hires to thrive in today's rapidly changing landscape.

Key Points:

04:24 AI Success Factors
09:57 Balancing Moonshots and Practical Solutions
14:37 Sourcing Strategy and Engagement
22:32 Building Organizational Culture
26:27 Leadership and Succession Planning

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Flourish Sound Bytes: Stepping Away to Step Forward - Lessons From Sabbatical with Erik Howell

Thu, 30 Oct 2025 00:00:00 -0400

October 30, 2025: After 25 years leading transformational change in healthcare IT, Erik Howell, VP and Head of Technology at Callen-Lorde Community Health Center, made an unconventional decision that most leaders only dream about: he took a sabbatical. Following major EHR implementations, enterprise PMO leadership, and scaling a Silicon Valley AI startup's delivery team, Erik stepped away to travel, reflect, and rediscover what truly mattered in his career. The result? A complete reframing of success, renewed energy, and a mission-driven role leading technology at an LGBTQ-focused community health center in New York City. Join as Erik shares the lessons from his intentional career pause and why stepping away might be the secret to stepping forward with clarity and purpose.

Key Points:

07:08 Erik's Pivot to a Silicon Valley Startup
12:46 Lessons from the Sabbatical
19:23 Finding the Right Career Fit
25:26 Speed Round and Final Thoughts

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Newsday: Why Constraints Drive Innovation - AI Agents and the Jobs They Can’t Fill

Mon, 27 Oct 2025 00:00:00 -0400

October 27, 2025: Bill, Drex, and Sarah discuss the realities of implementing AI agents across organizations. The group tackles uncomfortable questions about workforce displacement, the critical thinking skills being lost to automation, and the massive energy demands threatening AI sustainability. From simplifying complex systems to understanding what innovation really means under constraint, This Week Health explores the practical and philosophical challenges facing healthcare technology leaders today.

Key Points:

01:28 Upcoming Summits and Expectations
05:22 AI Transparency and Critical Thinking
17:20 Economic and Quality of Life with AI
21:56 Balancing Innovation and Resource Constraints
25:57 The Role of Simplicity in Innovation
31:10 Healthcare System Complexities

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Flourish: Brainwave Tech Exposes Healthcare's Shocking Gap in Pain Data with Martha Lawrence

Tue, 21 Oct 2025 00:00:00 -0400

October 21, 2025: Martha Lawrence, CEO and Co-Founder of AccendoWave, reveals a stunning gap in healthcare: pain is the number one reason patients seek care, yet no system actually measures it. After observing 300 ER intakes, she discovered the chaos of subjective pain reporting—some rating their pain a "10" while calmly chatting, others ashamed to rate too high. Her solution uses brainwave technology to create objective pain benchmarks, addressing everything from the $250 million lawsuits hospitals face to the systemic bias that leaves women and patients of color undertreated. This conversation exposes why healthcare's biggest cost driver has been invisible—until now. Key Points:

08:43 Barriers in Health Innovation
13:50 UCLA's Role in Healthcare Innovation
23:42 Positioning for Value-Based Care
27:06 Integrative Modalities and Data Utilization
30:44 Strategies for De-Risking Hospital Adoption
40:15 Vision for the Future and Final Thoughts

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Newsday: MFA Isn't Enough and Why Healthcare Can’t Just Hack Back with Preston Duren

Mon, 20 Oct 2025 00:00:00 -0400

Multi-factor authentication isn't the bulletproof security measure it once was. Preston Duren, VP of Threat Services at Fortified Health Security, explores how cybercriminals are outsmarting traditional MFA through sophisticated phishing tactics and MFA bombing. The conversation shifts to the debate over platform consolidation—does fewer mean safer, or are we creating attractive single points of attack? With AI rapidly transforming both offensive and defensive capabilities in cybersecurity, the panel tackles the controversial question of whether human oversight will soon become obsolete. Plus, the evolving landscape of cyber insurance and why some health systems are choosing to self-insure. Key Points:

01:20 The Role of MFA in Cybersecurity
07:46 Platform Vulnerabilities and Cyber Attacks
13:57 Human vs. AI in Cybersecurity
24:06 Bug Bounties and Ethical Hacking
28:35 Cyber Insurance: Trends and Challenges

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Flourish Sound Bytes: Customer Trust, Grit, and Spartan Races with Rebekah Panepinto

Thu, 16 Oct 2025 00:00:00 -0400

October 16, 2025: Rebekah Panepinto, Enterprise Account Executive at Artisan Studios, has built a powerhouse career in healthcare IT sales by embracing Amazon's leadership principles and proving that grit isn't just a buzzword. From navigating the complexities of healthcare transformation to driving innovation in retail with brands like Shutterfly and Chick-fil-A, Rebekah brings fearless energy to every challenge. She reveals why "earn trust" is the most overlooked principle in digital sales, how multi-channel engagement builds lasting client relationships, and what 58 Spartan races have taught her about pushing limits in business and life. Key Points:

02:18 Building Trust in a Digital World
04:09 Sales Across Industries
08:26 Lessons from Spartan Races
12:46 Speed Round and Conclusion

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Newsday: CIO Turnover - Leadership Challenges in a Fast-Paced Era with Laura O’Toole

Mon, 13 Oct 2025 00:00:00 -0400

October 13, 2025: Healthcare IT leaders are exhausted, CIO positions remain unfilled for months, and the pressure keeps mounting. In this candid conversation, Laura O'Toole, CEO and Founder of SureTest, explores why traditional CIO roles are transforming faster than organizations can define them. They discuss the widening gap between leadership expectations and operational reality, the critical shift from problem-solver to coalition-builder, and why empathy may be the most underrated leadership skill in healthcare technology. From managing burnout to navigating constant organizational change, this episode reveals what it really takes to lead effectively when "busy" has become the new normal and the rulebook keeps changing. Key Points:

02:31 Managing Teams and Expectations
09:57 Technology in Healthcare
12:38 CIO Role and Market Dynamics
20:21 The Importance of Building Coalitions
26:25 Handling Global Events as a Leader
31:22 Empathy and Connection in Leadership

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Flourish Sound Bytes: Leadership Lessons from Women Healthcare IT Executives at SOAR 2025

Thu, 09 Oct 2025 00:00:00 -0400

October 9, 2025: Join Sarah Richardson live from SOAR 2025 in Boulder, Colorado, as she sits down with remarkable women in healthcare IT and their allies for candid conversations about leadership transformation. Hear personal stories about climbing literal mountaintops in Italy, learning from their children's courage, and standing firm when asked to compromise their values. These authentic voices share how research, mentorship, and staying true to yourself create lasting impact. Discover why helping others reach the summit matters most in healthcare IT leadership.

Jennifer Wesson Greenman

Tayarra Sharp

Amy Oliver

Kendall Brown

Key Points:

00:00 Introduction to Flourish Soundbites
00:32 Superpower Swap: What Would You Choose?
01:25 Lessons from Outside the Field
02:13 Navigating Opportunities in Fast-Changing Times
02:58 Defining Moments in Leadership
04:22 Dream Destinations and Relaxation
05:35 Impact and Legacy for Women Leaders

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Newsday: IT Expecting 18% Hiring Cut and Innovating Access in the AI World with Bill Willis

Mon, 06 Oct 2025 00:00:00 -0400

October 6, 2025: New research reveals an expected 18% reduction in hiring over the next two years, but this isn't about downsizing—it's about strategic reallocation. Bill Willis, CTO of IDMWORKS, joins to discuss these new breaking statistics. With 62% of organizations prioritizing AI skills over traditional development experience, the industry faces a critical choice between reducing headcount or upskilling existing talent. Meanwhile, cybersecurity experts warn that the traditional network perimeter has vanished, requiring a fundamental rethink of identity management and password-free authentication. Discover why data governance has never been more crucial for successful AI implementation and how smart leaders are preparing for this seismic shift in healthcare technology.

Key Points:

01:04 Scarcity in IT Hiring
11:38 The Evolving IT Security Perimeter
18:21 HIPAA Security Rule Updates
26:54 Conclusion and Final Thoughts

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Flourish Sound Bytes: Healthcare IT Transformation - Burning It Down to Build It Back

Thu, 02 Oct 2025 00:00:00 -0400

October 2, 2025: What if the only way to truly fix healthcare IT is to burn it all down and start over? Join me for a provocative conversation with transformation powerhouse Cheryl Dilley, who's spent 25 years leading enterprise-wide change across healthcare and high tech. We dive into why healthcare's technical debt has reached a breaking point, what Netflix can teach us about disrupting an entire industry, and the bold leadership required to stop settling for mediocrity. Cheryl shares her secrets for building resilient teams, succeeding as a chief of staff, and why humor might be the most underrated leadership trait in healthcare IT.

Key Points:

00:00 Introduction to Flourish Soundbites
00:17 Meet Cheryl Dilley: Bold Leadership in Healthcare
01:07 The Need for Radical Change in Healthcare
02:08 Technological Solutions and Challenges
06:19 Building High-Performing Teams
11:47 Women in Technology: Career Growth Strategies
16:30 Speed Round and Closing Thoughts

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Newsday: The Perfect Storm in Healthcare Cybersecurity: AI, Costs, and Risk with Russell Teague

Mon, 29 Sep 2025 00:30:00 -0400

September 29, 2025: In this episode of Newsday, Drex is joined by Russell Teague of Fortified Health Security for a candid look at the storm brewing in healthcare IT. From the promises and pitfalls of AI to the growing sophistication of cyber threats, they explore how health systems are balancing innovation with risk. The conversation dives into financial pressures, shifting reimbursement models, and the tough choices CIOs and CISOs are facing as budgets tighten. With insights from the front lines, this discussion sheds light on how leaders can think differently, consolidate wisely, and prepare for the challenges reshaping healthcare cybersecurity.

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Newsday: Salesforce Breach Spreads and New Liability Era with George Pappas

Fri, 26 Sep 2025 00:00:00 -0400

September 26, 2025: George Pappas, CEO of Intraprise Health by Health Catalyst, joins This Week Health for the News. Together, they unpack the Salesforce breaches that turned cybersecurity companies into victims and the explosion of personal injury lawyers now chasing data breach cases. With class action lawsuits up fivefold and cyber insurance policies being voided for non-compliance, they explore whether Epic's bold new AI platform strategy could be the answer—or create even bigger problems. As state cyber funding expires and critical infrastructure remains vulnerable, George tackles the uncomfortable question: in a world where everything connects to everything else, who's really watching the watchers? Key Points:

00:53 Discussing SBOM Guidance
09:22 Salesforce Security Issues
15:04 State and Local Government Security

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Flourish Sound Bytes: From Healthcare Executive to Entrepreneur - Kim Garrett's Bold Transition

Thu, 25 Sep 2025 00:00:00 -0400

September 25, 2025: When healthcare executive Kim Garrett left corporate America to launch Northern Skye Consulting, she discovered something unexpected: "Growth doesn't happen in the easy times. It happens when you don't know where that next step is, but you press on."

In this candid conversation, Kim reveals why the initial leap wasn't the scariest part of her journey, how her Scottish grandfather's legacy shaped her company vision, and why building websites became a source of unexpected joy. Her advice for aspiring entrepreneurs? "Just do it."

From helping companies prepare for exits to shaping startup strategies, Kim proves that stepping away can mean stepping up. "I found beauty at every turn," she says. Listen to discover how you can too.

Key Points:

00:00 Introduction: Stepping Away to Step Up
00:47 The Courage to Leave Corporate America
03:33 Northern Sky: A Scottish Legacy
05:15 First Clients and Making an Impact
07:28 Embracing the Beginner's Mindset
10:19 The Power of Your Professional Network
13:17 Just Do It: Advice for Aspiring Entrepreneurs
14:45 Speed Round: Books, Resources, and Fiji

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Newsday: Virtual Care Integration, EHR AI, and Rural Healthcare with Jacob Hansen

Mon, 22 Sep 2025 00:30:00 -0400

September 22: Today on Newsday Sarah and Drex speak with Jacob Hansen, Chief Product and Technology Officer at AvaSure, about virtual care, AI, and more from the news. Jacob highlights the company's focus on inpatient care, virtual observation, and AI solutions. They address the rising expectation for tangible ROI from EHR AI projects, the importance of pilot studies, and the role of virtual care as critical infrastructure in healthcare. Additionally, the conversation delves into strategic approaches to optimizing existing technology in rural hospitals and the necessity for structured governance and clinical change management in implementing new tech solutions.

Articles discussed in this episode:

Executive Interview: Breaking Through Healthcare's Analysis Paralysis with Rich Waller

Fri, 19 Sep 2025 00:00:00 -0400

September 19, 2025: Rich Waller, President and CEO of WellStack, tackles a startling healthcare reality: nearly 100% of organizations say data analytics is mission-critical, yet less than 20% actually trust their data foundation. What's driving this widening gap, and how is AI making the problem worse? Rich reveals how healthcare leaders can escape analysis paralysis and move from fragmented systems to actionable insights without disrupting patient care. As Epic announces major changes and ambient listening reshapes care delivery, can organizations finally build the data trust they need to thrive? From revenue leakage to payer contract optimization, discover the "easy button" approach that's helping health systems turn technical debt into competitive advantage. Key Points:

04:13 Modernizing Healthcare Data Systems
08:59 Success Stories and Outcomes
15:18 Leadership and Personal Insights

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Flourish: Behind Frenemy Lines - Breaking Down Toxic Workplaces with Amber Tichenor

Tue, 16 Sep 2025 00:00:00 -0400

September 16, 2025: What happens when brilliant women walk out and toxic ones stay? Amber Tichenor, PhD, organizational psychologist, speaker, and author of "Behind Frenemy Lines," exposes the hidden reality of female rivalry plaguing healthcare workplaces. From high-stakes environments at NASA and IBM to today's nursing units, Amber reveals how she uncovered this phenomenon through research, only to find herself trapped in the very dynamics she'd studied. Why do female-dominated healthcare settings become breeding grounds for undermining behaviors, and how does your brain react to workplace exclusion the same way it responds to physical danger? The conversation uncovers the cultural costs of ignoring these toxic patterns and explores whether organizations can move beyond superficial solutions to create genuine psychological safety. Key Points:

00:29 Exploring Female Rivalry in the Workplace
02:23 Amber Tichenor's Personal Journey
04:22 Addressing Workplace Culture and Safety
08:57 Practical Tips for Building Supportive Environments

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Newsday: Possible Government Shutdown and Epic's Big Ambient Push with Ryan Bengtson

Mon, 15 Sep 2025 00:00:00 -0400

September 15, 2025: Patients now walk into doctors' offices armed with AI-generated diagnoses and treatment plans—but what happens when ChatGPT becomes your primary care physician? Ryan Bengtson, CEO and Board member at Panda Health, joins the This Week Health team to dive into this shifting dynamic while confronting an imminent government shutdown that threatens to pull the rug out from under telehealth programs and rural hospitals already hanging by a thread. As Epic makes its calculated move into ambient listening technology, disrupting yet another innovative startup space, the panel asks whether we're witnessing Epic stunt healthcare innovation or if it’s just business as usual.

Key Points:

00:55 AI in Healthcare: Patient Empowerment and Challenges
12:25 Government Shutdown and Its Impact on Healthcare
20:08 The Flawed Healthcare System and AI's Role
30:18 Epic's Impact on Innovation and Future Trends

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Executive Interview: Preventing Your IT Problems Before They Happen with Vik Patel

Fri, 12 Sep 2025 00:00:00 -0400

September 12, 2025: When a Kentucky hospital's IT challenges sparked a solution that now prevents problems before they happen, what could that mean for the future of healthcare operations? Vik Patel, COO of Tido, reveals how his team reduced issue diagnosis time from over an hour to just 60 seconds—but is this level of automation creating anxiety among experienced interface engineers, or is it the key to preventing burnout? As health systems scramble to "do more with less," Vik explores why AI should tackle non-clinical workflows first and how organizations can embrace intelligent monitoring without adding technical debt. Key Points:

02:33 Operational Strategies and Client Success
06:38 AI and Automation in Healthcare
16:53 Speed Round and Closing Thoughts

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Flourish Sound Bytes: Teaching Daughters to Lead in AI - A Healthcare Tech Mom's Guide for Tomorrow

Thu, 11 Sep 2025 00:00:00 -0400

September 11, 2025: What happens when an 11-year-old defines AI better than most executives?

Meet Harper Schmidt, who calls AI "hollow - the absence of life, but also an idea maker." In this groundbreaking episode of Flourish Sound Bytes, healthcare tech entrepreneur Kristen Schmidt and her daughter Harper reveal why we're dangerously unprepared for AI's impact on the next generation. This mother-daughter duo exposes the gap between AI's rapid development and youth preparedness.

The future of healthcare is being shaped by the decisions we make today. Are we preparing the right leaders?

First mother-daughter team. Youngest guest ever. Most important conversation yet.

Listen now.

Key Points:

0:00 Meet Our Youngest Guest Ever
1:00 The AI Classroom Experiment
5:00 The Mom Lens: Who Will This Hurt?
9:43 AI is Hollow
13:05 Dreaming in Biotechnology
16:06 We Thought We Had More Time

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Newsday: Healthcare Under Siege - Cybersecurity Expert Ed Gaudet on AI Threats & Third-Party Risks

Mon, 08 Sep 2025 00:00:00 -0400

September 8, 2025: Ed Gaudet, CEO and Founder of Censinet, joins the This Week Health team for the news. When SalesLoft's Drift chatbot breach exposes over 700 companies through a single API vulnerability, it raises an unsettling question: are we witnessing a preview of something much larger? The security experts shift seats and play the role of the hackers, answering where they would attack first if they were the bad guys. With critical cybersecurity legislation potentially expiring and government support drying up, can healthcare keep up? Key Points:

02:01 AI and Cybersecurity Threats
06:34 Phishing Attacks and Security Measures
12:57 Legal Hurdles in Cybersecurity
19:02 Managing AI Risks

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Flourish Sound Bytes: From 11 Data Centers to Zero with Healthcare IT Leader Tyler Barhydt

Thu, 04 Sep 2025 00:00:00 -0400

September 4, 2025: In this inaugural episode of Flourish Sound Bytes, Sarah Richardson sits down with Tyler Barhydt, a seasoned technology executive who led a remarkable cloud transformation journey. Tyler shares how his organization, Envision Healthcare, went from 11 data centers to nearly zero, the unexpected benefits of the Broadcom/VMware situation, and why he believes every cloud migration needs a dedicated FinOps team. Through candid discussion about getting board buy-in (spoiler: it took 12-20 rounds), building trust through transparency, and empowering teams, Tyler provides a roadmap for healthcare IT leaders considering their own cloud journey.

Key Points:

00:16 Meet Tyler Barhydt: Cloud Transformation Leader
01:03 Key Considerations for Cloud Strategy
01:49 Board Engagement and Cost Transparency
04:08 FinOps and Operational Readiness
06:41 Navigating Industry Challenges
15:33 Leadership Insights

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Executive Interview: Finding the Hidden Costs of Healthcare's Digital Transformation with Mitch Duff

Wed, 03 Sep 2025 00:00:00 -0400

September 3, 2025: Mitch Duff, Founder & Managing Member at EHC Consulting, reveals how his team tackles one of healthcare's most critical challenges: modernizing legacy IT infrastructure. Drawing from a decade of experience moving Epic EHR systems to the cloud, Mitch explores whether healthcare organizations are truly ready for the digital transformation they desperately need. As ransomware threats continue to plague healthcare systems, how do organizations balance the urgent need for security with the pressure to innovate? With AI revolutionizing diagnostics and cloud capabilities reshaping how healthcare operates, this conversation examines what strategic investments health systems should prioritize to remain resilient in an increasingly complex digital landscape. Key Points:

00:53 Unique Approach and Services
04:31 Building Team Cohesion
09:47 Simplifying Legacy Environments
11:24 Strategic Capabilities for Resilience
13:28 Speed Round: Trends, AI, and Leadership

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TownHall is Moving

Tue, 31 Jan 2023 00:00:00 -0400

January 31: Today on TownHall, Bill talks about the decision to consolidate channels and move the TownHall show to the Conference channel.

You can subscribe to the Conference channel here: https://thisweekhealth.com/this-week-health-conference/

Extended Reality: Building the Groundwork for Community Around Emerging Technology

Thu, 26 Jan 2023 00:00:00 -0400

January 26: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care talks with Mark Zhang, Associate CMIO at Brigham and Women's Hospital and Medical Director at Brigham Digital Innovation Hub about the emerging technology extended reality. In this episode they discuss how Mark came to found the American Medical Extended Reality Association (AMXRA). How will its existence along with similar organizations be important to the future of the technology? How are healthcare organizations using extended reality technologies and what is next for it? What process did Mark use to research the XR space to create an XR club within his organization?

You can listen to Mark’s previous episode on TownHall here: https://thisweekhealth.com/captivate-podcast/jake-lancaster-and-mark-zhang-on-brigham-and-womens-hospital-informatics-and-digital-innovation-hub/

Join our next webinar exploring the macro challenges facing healthcare and how technology will play a role in addressing these challenges. Register now for February 2nd: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!

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How Federally Qualified Health Centers Utilize Technology to Serve the Underserved

Tue, 24 Jan 2023 00:00:00 -0400

January 24: Today on TownHall Reid Stephan, VP and CIO at St. Lukes talks with Ray Lowe, SVP & CIO at AltaMed about FQHCs and how AltaMed has utilized technology to increase access to care. As a former rocket scientist, does Ray see Healthcare IT as harder or easier than rocket science? What are FQHCs and why are they important? How is Ray using technology to deliver on the quadruple aim and to make sure there are viable margins?

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How an Organization Acted Rapidly to Adapt During the Height of the Pandemic

Thu, 19 Jan 2023 00:00:00 -0400

January 19: Today on TownHall Linda Yang, CIO, talks with Erin Osbourn, Former CIO for the NY Hotel Trades Council & Hotel Assoc. of NYC Employee Benefit Funds about how her team supported the organization and the effects on the organization by the critical period of the pandemic. What were some of the unexpected impacts of the pandemic that she saw? How did the pandemic affect team members? What are her thoughts on the evolution of the access and delivery of healthcare towards a more holistic approach?

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Implementing an Open Forum to Keep Your IT Team Informed & Engaged

Tue, 17 Jan 2023 00:00:00 -0400

January 17: Today on TownHall, Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health speaks with Tricia Julian, Chief Information Officer at Baptist Health about the challenges and successes of her IT in their organization as well as a meeting method they use to keep employees informed. What has surprised her the most about leading her team and what has been the biggest challenge? What was the genesis of the birthday meetings and what do they hope to accomplish? What is one thing she would tell a new CIO ready to step into the role?

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How to Foster Creative Thinking and Participation in Our New Hybrid World

Thu, 12 Jan 2023 00:00:00 -0400

January 12: Today on TownHall Linda Yang, CIO, talks with Teri Cox, Consultant, Life Strategist, Author, and Speaker about her work on some key projects over the years and tips on how to keep the innovative thinking alive in a hybrid or remote setting. What key projects has she been a part of and how is one project related to her time as a caretaker? What was the most prominent topic of discussion when she attended the 2022 PharmaVoice Summit? What suggestions and ideas does she have for helping to foster brainstorming and innovative thinking in a hybrid or remote setting? You can find more about Teri at her website at https://teripcoxmba.com/

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How One System is Using Robots to Remove the Routine and Decrease Nurse Burnout

Tue, 10 Jan 2023 00:00:00 -0400

January 10: Today on TownHall Reid Stephan, VP and CIO at St. Lukes talks with Aaron Miri, SVP, Chief Digital & Information Officer at Baptist Health about their implementation of two Moxi robots to help alleviate their burnout and staffing issues. What was Aaron’s career path to his role at Baptist Health today? How did the implementation of the Moxi robot come to be and how did he identify the opportunity? What sort of tasks can Moxi be used for? How long did it take to train?

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How Governance Helps Solve the Complexities of Healthcare Data and It's Modernization

Thu, 05 Jan 2023 00:00:00 -0400

January 5: Today on TownHall Linda Yang, CIO, talks with Heidi Waldschmidt, Sr. Director - IT Program Management of Tivity Health about data modernization. What does the environment look like for Tivity Health as they move into the cloud? How has working remotely impacted Tivity Health and how does Heidi work to stay connected with her team and work? What is her perspective on innovation in the current healthcare landscape?

Join our next 2 webinars exploring the macro challenges facing healthcare and how technology will play a role in addressing these challenges:

Register now for January 5th: Priorities for 2023. A CIO Discussion with Integrated Delivery Systems. Only available LIVE!
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How to Connect Decision Support to Outcomes

Tue, 03 Jan 2023 00:00:00 -0400

January 3: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care talks with Marc Tobias, MD, Founder & CEO of Phrase Health about connecting clinical decision support to outcomes. First Marc walks through his journey and how it led to the formation of Phrase Health. How do you ensure interventions are actually driving change? How does their CDS connect to outcomes and what does that look like for the customer? What value propositions would he use to sell the ROI to a CFO? What is the future direction of Phrase Health?

Join our next 2 webinars exploring the macro challenges facing healthcare and how technology will play a role in addressing these challenges:

Register now for January 5th: Priorities for 2023. A CIO Discussion with Integrated Delivery Systems. Only available LIVE!
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Interview in Action @ HLTH '22 - Suraj Kapa, MD, CMO & SVP of Healthcare, TripleBlind

Thu, 29 Dec 2022 00:00:00 -0400

December 1: Today on the Community channel, it’s an Interview in Action live from HLTH '22 with Suraj Kapa, MD the CMO & SVP of Healthcare at TripleBlind. As soon as you move data out of your four walls, you lose governance over how, when, why, and for what purpose that data is being used. The core thesis at TripleBlind is that privacy enforced data and algorithm interactions will unlock the tremendous value, currently trapped in private data stores and proprietary algorithms. They move the world from “don’t be evil” to “can’t be evil”, by enabling everyone to freely collaborate around their most sensitive data and algorithms without compromising their privacy.

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Interview in Action @ CHIME '22 - Kris Nessa, VP of Product Engineering at Tivity Health

Wed, 28 Dec 2022 00:00:00 -0400

December 28: Today on the Community channel, it’s an Interview in Action live from CHIME with Kris Nessa, VP of Product Engineering at Tivity Health. Bill and Kris discuss Tivity’s consumer centered product line including their product for seniors called Silver Sneakers. How does Tivity get feedback from consumers? What are the components necessary for a health system to adopt an agile approach to app and feature creation? What is the potential to help the senior population with technology?

Join our next 2 webinars exploring the macro challenges facing healthcare and how technology will play a role in addressing these challenges:

Register now for January 5th: Priorities for 2023. A CIO Discussion with Integrated Delivery Systems. Only available LIVE!
Register now for February 2nd: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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Interview in Action @ HLTH '22 - Justin Norden, MD, Partner at GSR Ventures

Tue, 27 Dec 2022 00:00:00 -0400

December 27: Today on the Community channel, it’s an Interview in Action live from HLTH ‘22 with Justin Norden, MD, Partner at GSR Ventures. What kinds of investments are health tech focused venture funds making in this current market?

Interview in Action @ CHIME '22 Charles Christian, VP of Technology at Franciscan Health

Mon, 26 Dec 2022 00:00:00 -0400

December 26: Today on the Community channel, it’s an Interview in Action live from CHIME with Charles Christian, VP of Technology at Franciscan Health. What does the next generation of CIOs need to have in terms of skills, abilities, and temperament in order to be successful? What are some of the priorities that Franciscan Health is focusing on at the moment? What are they doing currently to help protect against ransomware?

Join our next 2 webinars exploring the macro challenges facing healthcare and how technology will play a role in addressing these challenges:

Register now for January 5th: Priorities for 2023. A CIO Discussion with Integrated Delivery Systems. Only available LIVE!
Register now for February 2nd: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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Interview in Action @ CHIME '22 - Fred Mills, National Director Americas Healthcare at Veritas

Fri, 23 Dec 2022 01:00:00 -0400

December 23: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Fred Mills, National Director Americas Healthcare at Veritas. How can you take control of all your enterprise data and applications across any cloud, any environment and at any scale?

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TownHall: Five Years at This Week Health - In the Weeds with Your Community; A Look Back at TownHall

Fri, 23 Dec 2022 00:00:00 -0400

December 23, 2023: Mobile health innovation doesn't have to be about reinventing the wheel. It can start with conversations. Today we sit down with our TownHall Hosts to celebrate the inaugural year of our This Week Health Community channel. Join Sue Schade, Principal, StarBridge Advisors, Mark Weisman, CIO & CMIO at TidalHealth, Reid Stephan, Vice President and CIO, St. Lukes, Karla Azola, Director of Information Technology, HealthONE, Linda Yang, CIO Data and Strategic Initiatives, Discover Claims and Lee Milligan, CIO at SimonMed.

Key Points:

Why are AI, Virtual Reality and Augmented Reality so important for the future of healthcare?
Hospital at Home is going to take off in the next few years
How can we improve valued based care and health equity?

Join our next 2 webinars exploring the macro challenges facing healthcare and how technology will play a role in addressing these challenges:

Register now for January 5th: Priorities for 2023. A CIO Discussion with Integrated Delivery Systems. Only available LIVE!
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Interview in Action @ CHIME '22 - Mike Detjen, COO at Mobile Heartbeat

Thu, 22 Dec 2022 00:00:00 -0400

December 22: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Mike Detjen, COO at Mobile Heartbeat. How does Mobile Heartbeat get involved with health systems to solve their communication problems? How do they integrate with health systems so that they can get the most out of their solutions? How do they help alleviate stress on clinicians to help with the clinician burnout crisis?

Join our next 2 webinars exploring the macro challenges facing healthcare and how technology will play a role in addressing these challenges:

Register now for January 5th: Priorities for 2023. A CIO Discussion with Integrated Delivery Systems. Only available LIVE!
Register now for February 2nd: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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Interview in Action @ CHIME '22 - Jim Feen, CIO, CDO & SVP at Southcoast Health

Wed, 21 Dec 2022 00:00:00 -0400

December 21: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Jim Feen, CIO, CDO & SVP at Southcoast Health. We explore how a non-profit, community based system goes back to basics with block and tackling of throughput and trying to care for patients who are showing up in our EDs.

Interview in Action @ CHIME '22 - Audrius Polikaitis, CIO & AVP of Health Information Technology at UI Health

Tue, 20 Dec 2022 00:00:00 -0400

December 20: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Audrius Polikaitis, CIO & AVP of Health Information Technology at UI Health (University of Illinois Hospital and Health Sciences System). What is top of mind for Audrius’s academic medical center? How did the pandemic change their approach to access to care? How has UI health organized their data infrastructure?

Join our next 2 webinars exploring the macro challenges facing healthcare and how technology will play a role in addressing these challenges:

Register now for January 5th: Priorities for 2023. A CIO Discussion with Integrated Delivery Systems. Only available LIVE!
Register now for February 2nd: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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Interview in Action @ CHIME '22 - Kevin Starnes, CIO, The Center Orthopedic & Neurosurgical Care

Mon, 19 Dec 2022 00:00:00 -0400

December 19: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Kevin Starnes, CIO, The Center Orthopedic & Neurosurgical Care. What does an orthopedic visit entail these days? How far have we come in the field of neurosurgical care?

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Interview in Action @ HLTH '22 - Lee Shapiro, Managing Partner at 7wire Ventures

Fri, 16 Dec 2022 00:00:00 -0400

December 16: Today on the Community channel, it’s an Interview in Action live from HLTH ‘22 with Lee Shapiro, Managing Partner at 7wire Ventures. What is Lee’s coaching to startups around the economic downturn that they're going to be facing over the next couple of years? What is his advice on leveraging being a trusted provider in order to take healthcare outside the four walls of a hospital?

Join our next 2 webinars exploring the macro challenges facing healthcare and how technology will play a role in addressing these challenges:

Register now for January 5th: Priorities for 2023. A CIO Discussion with Integrated Delivery Systems. Only available LIVE!
Register now for February 2nd: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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Interview in Action @ CHIME '22 - Michael Saad, CIO & SVP at University of Tennessee Medical Center

Thu, 15 Dec 2022 00:00:00 -0400

December 15: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Michael Saad, CIO & SVP at University of Tennessee Medical Center. What advancements are we making in the area of digital health and specifically AI and Machine Learning?

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Interview in Action @ HLTH '22 - Three Startups from Cedars Sinai Accelerator

Wed, 14 Dec 2022 00:00:00 -0400

December 14: Today on the Community channel, it’s an Interview in Action live from HLTH ‘22. In this episode Bill talks to three startups who went through the Cedars Sinai Accelerator: Wendy Morgan, President & Founder at Shift, Lauren Elliott, Founder & CEO at Candlelit, and Wim Kees Janssen, Co-Founder & CEO at Syntho. How is Shift helping nurse training and onboarding using virtual reality? What mental health services does Candlelit provide women of color on their pregnancy journeys? Why does Syntho work to de-identify patient data for health systems?

Join our next 2 webinars exploring the macro challenges facing healthcare and how technology will play a role in addressing these challenges:

Register now for January 5th: Priorities for 2023. A CIO Discussion with Integrated Delivery Systems. Only available LIVE!
Register now for February 2nd: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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Interview in Action @ CHIME '22 - Nick van Terheyden, MD, Principal ECG Management Consultants, & Podcast Host

Tue, 13 Dec 2022 00:00:00 -0400

December 13: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Nick van Terheyden, MD, Principal ECG Management Consultants, & Podcast Host. What is radical incrementalism? The speed of change can still be fast, but it's taking small steps.

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Interview in Action @ CHIME '22 - Mike Luessi, GM Global Healthcare & Life Sciences Industry Business at ServiceNow

Mon, 12 Dec 2022 00:00:00 -0400

December 12: Today on the Community channel, it’s an Interview in Action live from CHIME with Mike Luessi, GM Global Healthcare & Life Sciences Industry Business at ServiceNow. As Bill mentions, to him ServiceNow could be considered one of the most misunderstood services in the industry. What is their full lineup of services and what are some examples of organizations using components from their platform to solve new challenges? Why should their platform be reused instead of relying on point solutions? How do they approach customers of their platform to figure out what needs to be addressed?

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Interview in Action @ CHIME '22 - Shakeeb Akhter, CIO & SVP, Children's Hospital of Philadelphia

Fri, 09 Dec 2022 00:00:00 -0400

December 9: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Shakeeb Akhter, CIO & SVP at Children's Hospital of Philadelphia. How are they transforming healthcare for kids, not just in Philly, but all over the world? What are they bringing to the fields of digital culture, eating culture and strategies, Artificial Intelligence and predictive analytics?

Interview in Action @ CHIME '22 - Christian Carmody, CTO & SVP at UPMC

Thu, 08 Dec 2022 00:00:00 -0400

December 8: Today on the Community channel, it’s an Interview in Action live from CHIME with Christian Carmody, CTO & SVP at UPMC. Does being a leader in the field and always trying to stay on the cutting edge create its own set of challenges for UPMC? How are they utilizing AI and machine learning? How are they using data to address some of the social determinants of health challenges for the population they serve?

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Interview in Action @ HLTH '22 - Glen Tullman, CEO, Transcarent

Wed, 07 Dec 2022 00:00:00 -0400

December 7: Today on the Community channel, it’s an Interview in Action live from HLTH with Glen Tullman, CEO of Transcarent. Healthcare is more confusing, more complex and more costly than ever before. And it’s getting worse. We’ve got to firstly, fix the experience and then secondly, the alignment. How is Transcarent is changing the face of healthcare? What are they doing that puts people back in charge?

Interview in Action @ HLTH '22 - Dedi Gilad, CEO, Co-Founder, TytoCare & Monique Reese, DNP, SVP, Highmark Health

Tue, 06 Dec 2022 00:00:00 -0400

December 6: Today on the Community channel, it’s an Interview in Action live from HLTH '22 with Dedi Gilad, CEO, Co-Founder of TytoCare & Monique Reese, DNP, SVP at Highmark Health. They discuss TytoCare’s home-based health devices and how Highmark Health utilizes them for their home health strategy. How is TytoCare able to provide urgent care alongside chronic and primary care? How is Monique utilizing TytoCare’s home-based platform in Highmark Health’s population health strategy? How does TytoCare help providers engage with families on their health journey?

Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.

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Interview in Action @ HLTH '22 - John League, Managing Director, Digital Health Research, Advisory Board

Mon, 05 Dec 2022 00:00:00 -0400

December 5: Today on the Community channel, it’s an Interview in Action live from HLTH with John League, Managing Director, Digital Health Research at Advisory Board. What is keeping healthcare from making progress in digital? How can healthcare embrace the philosophy of "Patient at the Center' better? How can Big Tech help us with patient centric interoperability?

Interview in Action @ HLTH '22 - Hass Saad, MD, CEO at Detroit Medical Informatics

Fri, 02 Dec 2022 00:00:00 -0400

December 2: Today on the Community channel, it’s an Interview in Action live from HLTH with Hass Saad, MD, CEO at Detroit Medical Informatics. Bill and Hass discuss Hass’s journey from med school to entrepreneur and his shift of focus from patient care to clinical informatics. How does DMI Advisory provide a physician's viewpoint on EHR improvement for companies looking to develop products in the healthcare field?

Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.

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Interview in Action @ HLTH '22 - Peter Durlach, CSO at Nuance Communications

Thu, 01 Dec 2022 00:00:00 -0400

December 1: Today on the Community channel, it’s an Interview in Action live from HLTH with Peter Durlach, Chief Strategy Officer for Nuance Communications. What innovations are Nuance bringing to healthcare in the fields of clinical documentation, diagnostic imaging, consumer experience, virtual assistant technology and documentation integrity?

Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.

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Interview in Action @ CHIME '22 - Tressa Springmann, CIO, CDO, & SVP at LifeBridge Health

Wed, 30 Nov 2022 00:00:00 -0400

November 30: Today on the Community channel, it’s an Interview in Action live from CHIME with Tressa Springmann, CIO, CDO, & SVP at LifeBridge Health. How has LifeBridge Health been looking to their CIO to address the issues of clinician burnout, cybersecurity, and financial issues? What is she telling the next generation of CIOs in boot camp about the future of the role and healthcare? How did she find herself adding the CDO title to her role?

Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.

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Interview in Action @ HLTH '22 - Paul Muret, VP & GM, Google Health

Tue, 29 Nov 2022 00:00:00 -0400

November 29: Today on the Community channel, it’s an Interview in Action live from HLTH with Paul Muret the VP & GM of Google Health. So many health encounters start with a Google Symptom Search. How does this tool drive better healthcare analytics? What is the MEDITECH and Google Cloud partnership bringing to the future of healthcare? What results can we expect to see in regards to mobility, productivity, affordability and security?

Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.

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Interview in Action @ HLTH '22 - Don Woodlock, Vice President of Healthcare Solutions at InterSystems

Mon, 28 Nov 2022 00:00:00 -0400

November 28: Today on the Community channel, it’s an Interview in Action live from HLTH with Don Woodlock, Vice President of Healthcare Solutions at InterSystems. How has the HealthShare product line evolved? How can applications and new services be written on top of the data and why would some systems do that instead of over the EHR? Why is data quality important when discussing using AI to parse it?

Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.

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Interview in Action @ HLTH '22 - Jay Mervis, Healthcare Sales Director, Fortinet

Fri, 25 Nov 2022 00:00:00 -0400

November 25: Today on the Community channel, it’s an Interview in Action live from HLTH with Jay Mervis, Healthcare Sales Director at Fortinet. A global leader of cybersecurity solutions and services. How do they secure their customers? What are the four pillars driving security-driven networking for a hyperconnected world? What about tech rationalization? How do we leverage what we've bought to deliver better care?

Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.

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Interview in Action @ HLTH '22 - David Baker, CIO & CDO at Pacific Dental Services

Thu, 24 Nov 2022 00:00:00 -0400

November 24: Today on the Community channel, it’s an Interview in Action live from HLTH with David Baker, Chief Information & Digital Officer at Pacific Dental Services. What was his biggest challenge in implementing Epic in their DSO Network? Were there any distinct challenges in connecting dental specific devices into the system? What is he looking to get from conferences like HLTH today? What new advances in 3D modeling is Pacific Dental implementing?

Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.

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Interview in Action @ CHIME '22 - Tim Zoph, Senior Advisor, McKinsey & Company

Wed, 23 Nov 2022 00:00:00 -0400

November 23: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Tim Zoph, Senior Advisor at McKinsey & Company. What are the economic headwinds that healthcare is facing right now? Health systems are worried about cost challenges at a time when there is a record need to treat patients post pandemic. What are some strategies that can help to weather the storm or even thrive in the storm?

Interview in Action @ CHIME '22 - Terri Couts, CIO & SVP at The Guthrie Clinic

Tue, 22 Nov 2022 00:00:00 -0400

November 22: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Terri Couts, SVP and CIO at The Guthrie Clinic. Terri talks with Bill about clinician burnout and how she is leveraging technology to address the problem. How has she implemented Artisight within her organization and how much time is it saving nurses per patient? How did she get clinical buy-in? What was her path from nursing to becoming a CIO?

Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.

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Interview in Action @ CHIME '22 - Beth Cooper, Vice President, Enterprise Data Services, Tivity Health

Mon, 21 Nov 2022 00:00:00 -0400

November 21: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Beth Cooper, Vice President, Enterprise Data Services at Tivity Health. What do Enterprise Data Services entail? How do you tell persuasive stories with data in a way that captivates people, gets their attention and gets them to take action? How can a designer create that data story in one little graphic that will deliver your consumer message effectively and powerfully?

Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.

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Interview in Action @ CHIME '22 - Ray Lowe, CIO & SVP, AltaMed Health Services

Fri, 18 Nov 2022 00:00:00 -0400

November 18: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Ray Lowe, CIO & SVP at AltaMed Health Services. How do federally qualified health clinics prioritize their health IT initiatives? How does a leader transform a system from a two and a half star rating to four and a half stars? What does their governance model look like? How do they tie data analytics into their foundation? What are their five strategic pillars? Will value-based care finally come together in 2023?

Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.

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Interview in Action @ CHIME '22 - Paddy Padmanabhan, CEO, Damo Consulting

Thu, 17 Nov 2022 00:00:00 -0400

November 17: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Paddy Padmanabhan, CEO & Founder of Damo Consulting. Has digital transformation evolved to focus on current economical challenges in healthcare? What decisions are the leaders in digital maturity having to face? What are the three models of digital leadership and how do they work?

Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.

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Interview in Action @ CHIME '22 - Brian Lancaster, CIO & SVP, Children's Mercy Kansas City

Wed, 16 Nov 2022 00:00:00 -0400

November 16: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum. Brian Lancaster, CIO and SVP at Children’s Mercy Kansas City talks with Bill about his current focus: his first 90 days with Children’s Mercy. They discuss strategies and techniques for embarking on a listening tour and meeting with team members one on one. What technological and vendor differences did Brian notice as he transitioned to his new position and how did he benefit from noticing similarities with his previous organization? What’s next in Brian’s 90 day plan?

Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.

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Interview in Action @ CHIME '22 - Matt MacVey, CIO & EVP, Children's National Hospital

Tue, 15 Nov 2022 00:00:00 -0400

November 15: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Matt MacVey, CIO & EVP of Children's National Hospital, committed to children in our community & around the world. What does a cloud journey look like for a children's hospital? How do you consolidate six different data centers into a private cloud? What do you look for in a partner to help pull your multi-cloud solutions together?

Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.

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Interview in Action @ CHIME '22 - Theresa Meadows, CIO & SVP, Cook Children's Health Care System

Mon, 14 Nov 2022 00:00:00 -0400

November 14: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Theresa Meadows, CIO & SVP at Cook Children's Health Care System. Bill and Theresa discuss her winning CHIME’s CIO of the Year and her upcoming panel discussion before diving into her breadth of community work. What technology does Cook Children’s Health Care System use to help alleviate anxiety for children going into MRI scans? What other exciting initiative are they currently planning to launch next month?

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Interview in Action @ CHIME '22 - Lyle Berkowitz, CEO, Keycare

Fri, 11 Nov 2022 00:00:00 -0400

November 11: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with Lyle Berkowitz, MD, CEO at Keycare. Bill and Lyle discuss Keycare, an Epic-based virtual care solution that sits between health systems and virtual care providers. How does it integrate into your digital front door? What are Lyle’s thoughts on the current state of telehealth?

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Interview in Action @ CHIME '22 - CT Lin, CMIO, UCHealth

Thu, 10 Nov 2022 00:00:00 -0400

November 10: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum with CT Lin, MD, CMIO at UCHealth. What are CMIOs primarily focused on right now? What are the biggest problems facing physicians today? There was a 350% increase in patient messages from the beginning of the pandemic until now. What technologies can be applied in the areas of messaging and documentation to decrease this ongoing burden?

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Interview in Action @ CHIME '22 - Saad Chaudhry, CIO, Luminis Health

Wed, 09 Nov 2022 00:00:00 -0400

November 9: Today on the Community channel, it’s an Interview in Action live from CHIME’s Fall Forum. Saad Chaudhry, CIO at Luminis Health talks with Bill about what he believes is the most important measurement of success a CIO can use: time saved for patients. Why does he believe that time is the ultimate litmus test? How is he able to create an online search solution with no login requirements without the headache of not having a record in the system? Why does he believe custom development on top of an EHR is worth the development burden for a more frictionless experience for the patient?

Sign up for our webinar: Hospital-at-Home: The Future of Healthcare - Thursday, December 1 2022: 1pm ET / 10am PT.

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How to Craft a Digital Roadmap With Clarity and Collaboration

Tue, 08 Nov 2022 00:00:00 -0400

November 8: Today on TownHall Reid Stephan, VP and CIO at St. Lukes interviews Donna Roach, Chief Information Officer at University of Utah Health about the work she is doing to create a digital framework for her organization. First Donna dives into her career journey that brought her to her role as a CIO, a role she initially had doubts about jumping into. How is she tackling creating a digital roadmap for her organization using a newly established organization-wide process? How does she negotiate priorities among different leaders when her capacities become constrained?

Sign up for our webinar: Hospital-at-Home: The Future of Healthcare - Thursday, December 1 2022: 1pm ET / 10am PT.

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From CIO to COO: A Former CIO's Words of Wisdom Gained On the Journey to Her New Role

Thu, 03 Nov 2022 00:00:00 -0400

November 3: Today on TownHall Sue Schade, Principal at StarBridge Advisors talks with Kisha H. Hawthorne, SVP & Chief Operating Officer at Children’s Hospital of Philadelphia about her transition from CIO to COO and the challenges and solutions her organization is currently facing. What specific challenges is her hospital facing today and how is technology being used to address them? What advice would she give CIOs looking to broaden their role in their organization? What advice does she have for next generation leaders?

Sign up for our webinar: Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care - Thursday November 3 2022: 1pm ET / 10am PT. https://thisweekhealth.com/cyber-insecurity-in-healthcare-the-cost-and-impact-on-patient-safety-and-care_cybersecurity/

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Why the Pervasiveness of APIs Leads to New and Unexpected Security Concerns

Tue, 01 Nov 2022 00:00:00 -0400

November 1: Today on TownHall, Aubrey King, Solutions Architect for F5 has a conversation with Gary Newe, Vice President of Product Management at F5 about security for what has become the standard form of web communication: APIs. What are his team's top priorities at the moment and looking into the future? Why are patient portals so important to the conversation on API security? What other emerging technology does he see becoming useful for security going forward?

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How One System Maintained Accurate Patient Medication History Across Seven EHRs

Thu, 27 Oct 2022 00:00:00 -0400

October 27: Today on TownHall Reid Stephan, VP and CIO at St. Lukes and Chris Roark, CIO at Stillwater Medical Center discuss his system’s problem of keeping complete and accurate patient medication histories over seven different EHRs and how he was able to overcome it. How long did it take to deploy a solution where they could start seeing meaningful improvements? How much momentum and partnership was needed to implement a solution? What was the most challenging obstacle in implementation?

Life or Death Situation: Effective Defenses to Ransomware and Why It's so Crucial in Healthcare

Tue, 25 Oct 2022 00:00:00 -0400

October 25: Today on TownHall Aubrey King, Solutions Architect for F5 has a conversation with Brian McHenry, Vice President of BIG-IP and NGINX Security at F5 about the threat of ransomware, and the measures you can take to make sure you don’t end up in a ransomware event in the first place. What does he see as the most pressing threats to the healthcare industry today? What does he see as the best first line of defense against ransomware? What other devices within the healthcare environment specifically could be prone to infection that we aren't currently looking at?

Sprint by Sprint: How Remaining Agile Helps Build IT Teams Adaptability

Thu, 20 Oct 2022 00:00:00 -0400

October 20: Today on TownHall Linda Yang, CIO, talks with Imran Rana, Lead Product Manager at Baylor Scott & White Health about agile development and how useful it is in healthcare. How does Imran keep his team engaged with the projects they work on? What checks and balances does he use to make sure progress is being made on initiatives successfully? Why does he believe that the healthcare industry needs to continue to become more agile focused?

The Gateway to Your Organization: Why it's so Important to Have a Mature Patient Access Center

Tue, 18 Oct 2022 00:00:00 -0400

October 18: Today on TownHall Reid Stephan, VP and CIO at St. Lukes interviews Jeffrey Sturman, Senior Vice President & Chief Digital Officer at Memorial Healthcare System about his journey to his current role and patient access centers . What was his career path and how do mentors fit into the picture along the way? How did he evolve his organization’s patient access center and why is a mature call center so important?

The Challenges and Barriers Encountered by the Hispanic Community in Healthcare and Beyond

Thu, 13 Oct 2022 00:00:00 -0400

October 13: Today on TownHall, Karla Arzola, Director of Information Technology - Swedish Medical Center at HealthONE speaks with Eric Quiñones, Chief Healthcare Advisor at World Wide Technology about their heritage and challenges the Hispanic community face when seeking care and in other aspects of life. As Karla points out 20% of the US population is Hispanic and that is set to increase to 30% by 2050, but the percentage of Hispanic physicians is a staggeringly low 2.5%. What role does language play in relation to healthcare and education for this population now and in the future? What are other societal and environmental issues Hispanics are facing right now? What is one thing Eric recommends to help uplift the community specifically in the healthcare space?

Sign up for our webinar: “Delivering Better Patient Experience with Modern Digital Infrastructure” - Thursday, October 13, 2022: 1pm ET / 10am PT. https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/

Sign up for our webinar: Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care - Thursday, November 3, 2022: 1pm ET / 10am PT. https://thisweekhealth.com/cyber-insecurity-in-healthcare-the-cost-and-impact-on-patient-safety-and-care_cybersecurity/

"With a Lowercase R": How to Transition to Retirement While Staying Engaged and Involved

Tue, 11 Oct 2022 00:00:00 -0400

October 11: Today on TownHall Sue Schade, Principal at StarBridge Advisors has an intriguing conversation with John Glaser, Executive in Residence at Harvard Medical School to talk about his transition from a CIO role of 35 years to retirement “with a lowercase r” and how it helps him stay involved and engaged. What advice would he give to others looking to do the same and what were some of the biggest challenges? How has he seen the role of the CIO evolve over his career? What exciting technology advances does he see coming in the next few years?

Sign up for our webinar: “Delivering Better Patient Experience with Modern Digital Infrastructure” - Thursday, October 13 2022: 1pm ET / 10am PT. https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/

Sign up for our webinar: Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care - Thursday, November 3 2022: 1pm ET / 10am PT. https://thisweekhealth.com/cyber-insecurity-in-healthcare-the-cost-and-impact-on-patient-safety-and-care_cybersecurity/

Prioritizing Clinical Communication: Replicating the Human Messaging Experience

Thu, 06 Oct 2022 00:00:00 -0400

October 6: Today on TownHall, Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health interviews Will O’Connor, Chief Medical Information Officer at TigerConnect about clinical communication technology. Where did his passion for the subject come from? How does he see clinical communication technology evolving in the near future? What role does he see communication tools playing versus operational leadership?

Sign up for our webinar: “Delivering Better Patient Experience with Modern Digital Infrastructure” - Thursday October 13 2022: 1pm ET / 10am PT. https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/

Implementing Genetic Medicine into the EHR: Why are Health IT Leaders Targeting Behavioral Health?

Tue, 04 Oct 2022 00:00:00 -0400

October 4: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Jackie Rice, VP CIO at Frederick Regional Health System about genetic medicine and how they brought it into the EHR for their organization. What technological and buy-in challenges did she face and how did she overcome them? How did she balance the amount of new information being delivered to physicians without overwhelming them? What educational efforts did she implement to help onboard physicians?

Learn more about Meditech's genomic solution here

Sign up for our webinar: “Delivering Better Patient Experience with Modern Digital Infrastructure” - Thursday October 13, 2022: 1pm ET / 10am PT. https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/

Advancing Health Through Information Sharing: A Conversation about HIE

Tue, 27 Sep 2022 00:00:00 -0400

September 27: Today on TownHall Karla Arzola, Director of Information Technology - Swedish Medical Center at HealthONE speaks with Deanna Towne, CIO at Contexture about Contexture’s recent merger of HIE’s. What was the strategy behind the recent merger? How did Contexture plan for the merger from a change management perspective? What are some key technology initiatives currently being worked on at Contexture?

Sign up for our webinar: Patient Room ‘Next’: Improving Care Efficiency - Thursday September 29, 2022: 1pm ET / 10am PT

https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/

Sign up for our webinar: “Delivering Better Patient Experience with Modern Digital Infrastructure” - Thursday October 13 2022: 1pm ET / 10am PT.

https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/

Imposter Syndrome in Healthcare and IT: Can we Reduce Burnout by Normalizing the Common Experience?

Thu, 22 Sep 2022 00:00:00 -0400

September 22: Today on TownHall, Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health interviews David McSwain, System Chief Medical Informatics Officer at UNC Health about imposter syndrome in the health IT space. How does he deal with knowledge deficit when jumping into a new role or team? What advice would he give up and coming professionals on dealing with imposter syndrome and feelings of inadequacy?

Sign up for our webinar: Patient Room 'Next': Improving Care Efficiency - Thursday September 29, 2022: 1pm ET / 10am PT - https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/

Making Waves in Media: What Ways can Mental Health be Part of a First Responder in the Community?

Tue, 20 Sep 2022 00:00:00 -0400

September 20: Today on TownHall Karla Arzola, Director of Information Technology - Swedish Medical Center at HealthONE speaks with Wes Williams, VP & CIO at WellPower about the mental health center’s rebranding and recent initiatives. Why did they decide to change their name and rebrand themselves? What impacts does he see from their new services? What are his thoughts on value based care versus fee for service? From a mental health center perspective, what disruptive factors in the healthcare field is he most excited about?

An Unorthodox Journey to Becoming CIO: How a Different Perspective Led to Leadership in Health IT

Thu, 15 Sep 2022 00:00:00 -0400

September 15: Today on TownHall Reid Stephan, VP and CIO at St. Lukes interviews Andrea Daugherty, Interim CIO & Director of IT Security and Infrastructure at Dell Medical School at the University of Texas at Austin. What was her unconventional journey to her current CIO role at Dell Medical? What initiatives has she led to help build optimization and collaboration within the organization? What is she most excited about looking into the future of her position?

How Have Vendors Adapted Their Communication Practices with Health IT Professionals Since COVID-19?

Tue, 13 Sep 2022 00:00:00 -0400

September 13: Today on TownHall Lee Milligan, former SVP & CIO for Asante Health interviews Kyle Gibson, Director - Strategic Sales West for Agfa HealthCare about the evolving interactions between vendors and CIOs brought on by the COVID-19 pandemic. What was it like for vendors to interact over the internet rather than over lunch face-to-face? How has this changed Kyle's outlook on relationships and investing in his customers? What are new challenges that have arisen from navigating a new way of communication? What is the best policy for business and building a reputation?

Engaging Employees on Health Coverage: How can Employers Manage Behavioral Health Needs?

Thu, 08 Sep 2022 00:00:00 -0400

September 8: Today on TownHall Solome Tibebu, Founder & Host of Going Digital: Behavioral Health Tech speaks with Snezana Mahon, Chief Operating Officer at Transcarent about a more holistic approach to engaging with employees about their health coverage. What does she see as the largest challenges in providing behavioral health? How do they engage with rural and underserved communities? What methods can be used to reduce the stigma of using the health services provided?

Sign up for our webinar: Challenges and Solutions to Unmanaged Devices in Healthcare - Thursday September 8, 2022: 1pm ET / 10am PT. If we had to troubleshoot just a few devices every once in a while, our hospital systems would run as smooth as butter, right? But when missing devices, security issues and friction caused by interoperability hits, we can’t expect a smooth operation. Our webinar will answer many questions surrounding the devices integral to keeping patients healthy.

Sign up for our webinar: Patient Room Next: Improving Care Efficiency - Thursday September 29, 2022: 1pm ET / 10am PT. Traditional patient rooms involve sitting on the table, waiting, tentative knocks on the door. We’re redefining the way we look at patient rooms. We’re reimagining the future. Hear about technological tools that have been explored and implemented for clinician effectiveness, how to step into the “Patient Room Next” future, and the progress in our Nation’s health systems regarding PRN. Bring your hospital system into tomorrow with sound advancements and peace of mind. We’re looking to advance healthcare, and we know you are too.

Going Green: What Factors Does a Sustainability Initiative Involve for Healthcare and IT?

Tue, 06 Sep 2022 00:00:00 -0400

September 6: Today on TownHall Karla Arzola, Director of Information Technology - Swedish Medical Center at HealthONE speaks with Andy Draper, CIO at HCA Healthcare about climate change, how healthcare factors into the equation, and how CIOs can help drive change for carbon emission reduction initiatives. They also discuss an article predicting that the next 1,000 $1B startups will be in climate tech. What inspired him to start the Green CIO initiative? What are some climate change specific risks he sees for healthcare? What are some things CIOs and organizations can do to start the journey to net zero emissions?

A Look Back: Reid Stephan and Todd Dunn on Curiosity In Leadership

Thu, 01 Sep 2022 00:00:00 -0400

A Look Back: Reid Stephan and Todd Dunn on Curiosity In Leadership

September 1: Today on TownHall we wanted to highlight this leadership conversation from February between Reid Stephan, VP and CIO at St. Lukes and Todd Dunn, Vice President of Innovation at Atrium Health. Clay Christensen was an American academic and business consultant who developed the theory of "disruptive innovation", which has been called the most influential business idea of the early 21st century. What entices someone to work in innovation? How do they make sense of that world? Culture is an essential element. What advice would you offer someone who is trying to create a culture of innovation at their workplace? What innovation initiatives are Atrium Health leading today?

Sign up for our webinar: Challenges and Solutions to Unmanaged Devices in Healthcare - Thursday September 8, 2022: 1pm ET / 10am PT. If we had to troubleshoot just a few devices every once in a while, our hospital systems would run as smooth as butter, right? But when missing devices, security issues and friction caused by interoperability hits, we can’t expect a smooth operation. Our webinar will answer many questions surrounding the devices integral to keeping patients healthy.

Lasting A Lifetime: What Supporting Technologies Make a Lifetime Guarantee Possible in Orthopedics?

Tue, 30 Aug 2022 00:00:00 -0400

August 30: Today on TownHall Mark Weisman, CIO and CMIO at TidalHealth interviews Michael Suk, Chief Physician Officer, Geisinger System Service and Chair of Musculoskeletal Institute & Department of Orthopaedic Surgeries at Geisinger Health System about their lifetime guarantee for certain procedures. How are they able to offer this guarantee to their patients? What supporting technologies help make this guarantee possible? What are some of the challenges in working with a rural population and how do they overcome them?

What Illness are Infection Intervention Teams Fast Tracking to Boost Treatment & Automate Detection?

Thu, 25 Aug 2022 00:00:00 -0400

August 25: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Dr. David Byers, Senior Medical Director for Infectious Disease at Southern Ohio Medical Center about how the center used their EHR to automate and more accurately detect and categorize C.Diff infections sooner. What buy-in did they have initially for the new automation? How do they use a dashboard to track and measure their new system?

Read about other quality efforts undertaken at Southern Ohio Medical Center here

Sign up for our webinar: Challenges and Solutions to Unmanaged Devices in Healthcare - Thursday September 8, 2022: 1pm ET / 10am PT

What has a Partnership with Yale's School of Medicine Bloomed for the Healthcare Innovation Hub?

Tue, 23 Aug 2022 00:00:00 -0400

August 23: Today on TownHall, Sue Schade, Principal at StarBridge Advisors speaks with Lisa Stump, SVP, Chief Information & Digital Transformation Officer at Yale New Haven Health System. What are some of her team's current initiatives and how have things changed since the height of the pandemic? What are some of the challenges in dealing with two different constituencies in the university environment and the health system environment? What are some of her key takeaways and successes regarding her involvement with an important leadership development program?

Sign up for our webinar: Challenges and Solutions to Unmanaged Devices in Healthcare - Thursday September 8, 2022: 1pm ET / 10am PT

Realm of Radiology Meets AI: What are the Challenges with AI Algorithms in Healthcare?

Thu, 18 Aug 2022 00:00:00 -0400

August 18: Today on TownHall Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health speaks with Joey Bargo, Radiologist and Clinical Informaticist at Thynk Health about AI algorithms in healthcare. What are the major limitations for mass adoption of AI for organizations looking to start using it? What are the challenges in evaluating the data once implemented? What is an organization's obligation to transparency when using AI?

Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT

Is your health system paying out for attacks on your data? How can we stop the cycle? Rubrik is offering incredible insight into the arising issues in cyber resilience in ransomware attacks, cloud data management with securing Epic in Azure, and unstructured data. In this webinar, we analyze the best practices to initiate in our hospital systems. Register here

Situational Awareness: Assessing how to Comply with Both the 21st Century Cures Act & HIPAA

Tue, 16 Aug 2022 00:00:00 -0400

August 16: Today on TownHall Frank Nydam, President and CEO of Tausight interviews Aaron Miri, SVP, Chief Digital & Information Officer at Baptist Health about situational awareness when sharing and risk assessment of patient health information. How do you walk the fine line of accountability regarding when and when not to share patient data? Why is full visibility of patient health information so hard to achieve? What percentage of industry leaders does he believe fully has situational awareness of their PHS?

Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT Is your health system paying out for attacks on your data? How can we stop the cycle? Rubrik is offering incredible insight into the arising issues in cyber resilience in ransomware attacks, cloud data management with securing Epic in Azure, and unstructured data. In this webinar, we analyze the best practices to initiate in our hospital systems. Register Here

The Hospital at Home Model: Why Could Hopping Back in Your Own Bed be Safer Than the Hospital’s?

Thu, 11 Aug 2022 00:00:00 -0400

August 11: Today on TownHall, Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health interviews Christopher McCann, CEO at Current Health about the many benefits of the hospital at home model. What has he learned over the years of working in the home-based care space that other organizations can learn from? What are the most common clinical use cases that he has seen? Where does he see the biggest opportunities right now for organizations implementing hospital at home?

Medication List Interoperability & Adherence in Health IT: What are our Successes & Challenges?

Tue, 09 Aug 2022 00:00:00 -0400

August 9, 2022: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Colin Banas, Chief Medical Officer at DrFirst, Inc. about medication list interoperability and medication adherence. How does DrFirst use data and AI to fill the gaps in medication lists? How do they fit into the medication adherence equation? What are some current challenges in medication data that Colin recognizes?

A Highlight Reel of TownHall's Greatest Health IT Moments of 2022

Thu, 04 Aug 2022 00:00:00 -0400

August 4, 2022: Today on This Week Health, a special highlight reel episode of Townhall this week combines different hosts, guests and topics that really illustrate what this channel is all about: community. We’ve clipped together some of our favorite moments from the past 6 months, though it was hard to choose just a few. In this episode we feature the following hosts, guests and topics:

Lee Milligan, CIO for Asante and Mark Stockwell, Director of ITS Enterprise Services at Asante - Framework, Discovery, and Launch of a Successful Data Governance Program
Reid Stephan, VP and CIO at St. Lukes and Todd Dunn, Vice President of Innovation at Atrium Health - Empathy Married with Curiosity are the Two Foundational Principles of Great Innovation
Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care and Matthew Sakumoto, Virtualist & Clinical Informatics Physician Champion at Sutter Health - Virtual Primary Care Creates Hybrid Care Coordination For Patients
Brett Oliver, Family physician and Chief Medical Information Officer at Baptist Health and Andy Truscott, Global Health Technology Lead for Accenture - A Physician And A Technologist Ask How To Make Health IT Projects Less Burdensome For Clinicians
Lee Milligan, CIO for Asante and Allison Graffis, Manager of Clinical Informatics Training at Asante - A One Hour Call Results In 104 Hours A Year Saved For One Clinician
Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care and Peter Hong, Clinical Informatics Fellow and Pediatric Hospitalist fellow at Boston Children's - How Can Health Systems And Centers Carry App Maintenance?
Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health and Aaron Miri, SVP, Chief Digital & Information Officer at Baptist Health Jacksonville - How Has COVID And The Use Of Telehealth Affected The Relationship Between Health IT And Clinicians?
Reid Stephan, VP and CIO at St. Lukes and Carrie Liken, Head of Industry for Healthcare at Yext - Data Interoperability Will Be Important In 2022, How Can Organizations Prepare?

Webinar: How’s Your Front Line? Recruit, Retain and Optimize Your Cybersecurity Team - Thu Aug 11 @ 1pm ET / 10am PT

“Cybersecurity-what’s your emergency?”

“We need help. It’s an attack.”

“Hello? Hello!”

What can we do about the staffing shortage in cybersecurity? With research suggesting that nearly a third of the cybersecurity workforce is planning to leave the industry in the near future, organizations are left in a worrisome position, especially as attack surfaces are growing. So, where do we move forward from here knowing that we are facing low numbers in the field already and it’s likely to get even worse? Register here

Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT

A CIO’s Journey to Helping People: Entering the Industry, Community Outreach, & a Solid Foundation

Tue, 02 Aug 2022 00:00:00 -0400

August 2: Today on TownHall, Sue Schade, Principal at StarBridge Advisors speaks with Scott MacLean, Senior Vice President and Chief Information Officer at MedStar Health. They talk about giving back, his involvement in the Baltimore community, and his path to becoming a CIO. What advice does he have for the young IT professionals among us? How and where should others give back through industry involvement? How does he stay true to himself and his core values when faced with difficult days in the field?

Webinar: How’s Your Front Line? Recruit, Retain and Optimize Your Cybersecurity Team - Thu Aug 11 @ 1pm ET / 10am PT

“Cybersecurity-what’s your emergency?”

“We need help. It’s an attack.”

“Hello? Hello!”

Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT

Effectiveness of Synergies and Governance in Collaborating CIO Teams Working Towards Implementation

Thu, 28 Jul 2022 00:00:00 -0400

July 28: Today on TownHall, Sue Schade, Principal at StarBridge Advisors talks with the Boston Children’s Hospital duo of Heather Nelson, SVP & Chief Information Officer and John Brownstein, Chief Innovation Officer about effective collaboration between their two teams. What projects are they working together on currently? How do they go from a pilot to a successful house-wide implementation? What advice would Heather give to fellow Chief Information Officers on working more effectively with their Chief Innovation Officers?

Webinar: How’s Your Front Line? Recruit, Retain and Optimize Your Cybersecurity Team - Thu Aug 11 @ 1pm ET / 10am PT

“Cybersecurity-what’s your emergency?”

“We need help. It’s an attack.”

“Hello? Hello!”

Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT

Is your health system paying out for attacks on your data? How can we stop the cycle?

Rubrik is offering incredible insight into the arising issues in cyber resilience in ransomware attacks, cloud data management with securing Epic in Azure, and unstructured data. In this webinar, we analyze the best practices to initiate in our hospital systems.

Register: https://thisweekhealth.com/dont-pay-the-ransom-insight-into-cyber-resilience-in-ransomware-attacks-cloud-data-management-unstructure-data/

New Age of Interoperability: Transitioning from a Fragmented Pharmacy World to Simple Semantic Data

Tue, 26 Jul 2022 00:00:00 -0400

July 26: Today on TownHall Mark Weisman, CIO and CMIO at TidalHealth interviews Colin Banas, Chief Medical Officer at DrFirst, Inc. about the importance of having accurate medication lists for patients. How can we get to medication list interoperability in a fragmented pharmacy participation landscape? Is relying on pharmacy techs the answer and what are their drawbacks? On a journey to absolve the complexities in today’s interoperability, Dr.First’s mission is to utilize AI so that data is semantically interoperable first and foremost. What does the future look like with this technology in place?

Webinar: How’s Your Front Line? Recruit, Retain and Optimize Your Cybersecurity Team

“Cybersecurity-what’s your emergency?”

“We need help. It’s an attack.”

“Hello? Hello!”

Webinar: Don’t Pay The Ransom

Is your health system paying out for attacks on your data? Stay tuned for details on our webinar in partnership with Rubrik "Don't Pay the Ransom" We'll send you live links to register soon!

A Health IT Entrepreneur’s Guide to Breaking into the Investment Side of Innovation

Thu, 21 Jul 2022 00:00:00 -0400

July 21, 2022: Today on TownHall Mark Weisman, CIO and CMIO at TidalHealth interviews Dave Levin, Chief Medical and Information Officer at Phlow Corp. about the entrepreneurial venture space and how it currently relates to the health IT sector. They dive into Dave’s journey into health IT and the work that the investment group 757 Angels does. How does 757 Angels or any investor add value to the healthcare IT space and what do they bring to the table? What is his advice for C-Suite executives to get started with innovations without the internal funds to do so? Who should you seek out to get connected to the entrepreneurial space?

The Real Risk in Cybersecurity: Staffing Shortages and Capable Talent

Tue, 19 Jul 2022 00:00:00 -0400

July 19: Today on TownHall Reid Stephan, VP, Chief Information Officer at St. Luke's Health System interviews Jeff Bird, System Vice President Information Security at PeaceHealth about his path to health IT and the ongoing labor shortage. What current risks and threats in the IT field keep him up at night? What is PeaceHealth doing to attract talent to help mitigate the labor shortage?

During the Covid 19 Outbreak, What Significant Tool Could Small Local Hospitals Turn to?

Thu, 14 Jul 2022 00:00:00 -0400

July 14: Today on TownHall, Sue Schade, Principal at StarBridge Advisors speaks with Bonnie Goans, RN and Trauma/Emergency Preparedness Coordinator of Rice County District Hospital in Lyons,KS. They talk about how technology that was first implemented at the start of the pandemic has enabled them to broaden the hospital's patient transport reach and how they can quickly coordinate transfer and transport across greater distances.What other services does mission control provide? What were some of the challenges with getting their small 150-person team up and running with the technology?

How does a CIO and CMIO Team Come Together to Create a High Functioning Data-Driven Organization?

Tue, 12 Jul 2022 00:00:00 -0400

July 12: Today on TownHall, This Week Health’s very own Bill Russell speaks with the WakeMed CMIO/CIO team of Neal Chawla (CMIO) and Peter Marks (VP and CIO). They talk about how they work together to overcome challenges and understand each other's perspectives. How did they transition to a more data-driven organization? How does clinical transformation evolve out of that work?

Health IT Ventures: Reimagining & Envisioning a Better Future for “Hospital at Home” & Virtual Care

Thu, 07 Jul 2022 00:00:00 -0400

July 7: Today on TownHall, we’re sharing another highlight from our visit to the Scottsdale Institute conference. In this episode, Bill Russell speaks with Nicholas Archer, Vice President, Ventures Operations at AdventHealth about home based care and launching new businesses in the field to provide better health care services. We get to see what hospital at home looks like reimagined. Nick sees a different health system model with innovative eyes. What partnerships is he looking into? Has the backdrop of current staffing shortages affected what technologies and partnerships he pursues?

The 7 Myths About Medical Devices & Cybersecurity with Former Lead Biomedical Engineer Steven Rubino

Tue, 05 Jul 2022 00:00:00 -0400

July 5: Today on TownHall Samuel Hill, Director of Product Marketing at Medigate speaks with Steven Rubino, former Biomedical Engineer and Project Manager at Scripps Health about the importance of collaboration between Biomedical Engineers and IT Departments to improve care. Then, Samuel and Steven run through the top 7 myths and misconceptions about medical devices and cybersecurity. What has changed over the course of Steven’s career as a Biomedical Engineer? Why does he believe Biomedical Engineers should be at the table for discussions on cybersecurity?

How the Pandemic Escalated the Implementation of Communication Tools in Communities Behind Digitally

Thu, 30 Jun 2022 00:00:00 -0400

June 30: Today on TownHall Sue Schade, Principal at StarBridge Advisors has an intriguing conversation with Carrie Rahman, Applications Supervisor - Electronic Health Systems of Douglas Omaha Technology Commission (DOTComm) to talk about going from pencil and paper to an EHR system at the county’s youth centers. This episode provided a short and sweet dive into the implementation of communication tools and how an entire staff was able to adapt to digital health. What were the leading drivers to implement an EHR system? What key challenges and results did she discover throughout the process? What lessons would she share with other organizations embarking on a similar project?

Interoperable Data: How to Become a Better Physician & Curate Insightful Thinking

Tue, 28 Jun 2022 00:00:00 -0400

June 28: Today on TownHall Brett Oliver, CMIO at Baptist Health, has an intriguing conversation with Steven Lane, Practicing Primary Care Physician & Clinical Informaticist of Sutter Health concerning interoperability and his journey into the world of informatics and what started him on that path. How does he see TEFCA and Carequality working together in the future? What does he see as ways to solve data duplication and corrections to errors? How did his introduction to a world of informatics create a hunger for becoming a better physician? Finally, what we all want to know, what is his funny story about decorating his first office?

How Support and a Willingness to Learn Strikes as Success in Adapting into the New Role of CMIO

Thu, 23 Jun 2022 00:00:00 -0400

June 23: Today on Townhall Mark Weisman, CIO and CMIO at TidalHealth interviews Anurag Jindal, Executive Director Regional CMIO at Providence St. Joseph Health about his new role as a CMIO as well as the lessons and challenges that the role has brought forth in his first 90 days. Anurag brings forth a refreshing perspective in this episode, his mindset when taking on a new role is one to adopt. With his inspiring positivity, he answers the following types of questions: Who does he see as his support group in the new role? What advice would he give someone for their first 90 days as a CMIO? What has success looked like for him since he’s stepped into this role?

How are Clinical Informatics Fellowships Setting up Hospital Systems for Success?

Tue, 21 Jun 2022 00:00:00 -0400

June 21: Today on Townhall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Dara Mize, Assistant Professor in Biomedical Informatics and Medicine at Vanderbilt University Medical Center on the center’s clinical informatics fellowship program. Who can be a part of the fellowship? How does it differ from a traditional clinical fellowship? What are some next steps and challenges she is seeing for the fellowship?

Is Simple Data in Digital Health the Answer for Hospital Systems?

Thu, 16 Jun 2022 00:00:00 -0400

June 16: Today on TownHall, Jeffrey Sunshine, CMIO at University Hospitals talks with Bill about data quality, the pace and scope of change in healthcare IT, and using data for predictive modeling. How does he see the pace of IT changes transitioning in the near term? What is something he is looking to implement in the next year to add value to his organization.

A Physician Informaticist's Take on Where Big Data, Predictive Models, and Analytics are Going

Tue, 14 Jun 2022 00:00:00 -0400

June 14: Today on TownHall, Brian Young, a System Physician Informaticist at CommonSpirit Health talks with Bill about analytics, AI, and the communication between his team and physicians in a 138 hospital system. Where does Brian see analytics and predictive modeling moving into the future? What is a top of mind problem that he is currently working to solve? How does he introduce new systems to physicians?

How can Digital Health Reach Beyond Hospital Systems out into the Community?

Thu, 09 Jun 2022 00:00:00 -0400

June 9: Today on TownHall, Jennifer Junis, Senior Vice President at OSF Healthcare - OnCall Digital Health talks with Bill about digital health and its impact on health in the community. How does she deal with the challenge of ill-equipped homes for digital health? What potential does she see with asynchronous telehealth visits? What does OSF Healthcare do to impact health in the communities?

How does a CIO for Sixteen Years Transition into A Chief Strategy Officer Role in Health IT?

Tue, 07 Jun 2022 00:00:00 -0400

June 7, 2022: Darren Dworkin, Chief Strategy Officer at Press Ganey talks with Bill about his former CIO role and how it differs from his new position. Why did he leave his role at Cedars-Senai and make the move to Press Ganey?

What IT Innovations can Future Hospitals Implement to Enhance Patient and Clinician Experience?

Thu, 02 Jun 2022 00:00:00 -0400

June 2, 2022: Today on TownHall Mark Weisman, CIO and CMIO at TidalHealth interviews Mark Crowe, Director of IT Innovations at Sentara Healthcare about creating the hospital of the future. What does he look for when choosing what new technologies to implement? How can smart TVs be used to improve the patient experience? How does he get early adopters on board with new technologies?

How are we Building Inclusive Leaders in Healthcare?

Tue, 31 May 2022 00:00:00 -0400

May 31: Dr. Flo Falayi, Client Partner at Korn Ferry talks with Bill about leadership development and inclusive leadership. What are the skills he is looking to develop in inclusive leaders? How does his coaching vary between leaders and boards?

How can AI be Utilized to Help Alleviate Clinician Burnout?

Thu, 26 May 2022 00:00:00 -0400

May 26: Joseph Evans, VP & CMIO at Sentara Healthcare discusses resilience, burnout, and how AI can step in to help. How can AI be utilized to help alleviate burnout? Where else is he looking to apply technology? What predictive models does he implement?

Entrepreneurship in Health Systems and Digital Health

Tue, 24 May 2022 00:00:00 -0400

May 24: Today on TownHall Brett Oliver, CMIO at Baptist Health interviews Ray Costantini, Co-Founder & Board Member of Bright.md about his entrepreneurial background, and common mistakes and misconceptions for startups in the healthcare field. What does a physician bring to a startup that others can't? What do health systems get wrong about startups? Where does he see potential threats and partnerships with non-traditional players in the field?

What’s Likely to be Impactful in Health IT in 10 Years?

Thu, 19 May 2022 00:00:00 -0400

May 19: Andrew Rosenberg MD, CIO at Michigan Medicine shares his vision of the future of healthcare technology. What innovations can we work on now that are going to have the most impact in 10 years time? Hope you enjoy.

Perspective Shifts in Health IT with Young Digital Natives Utilizing Digital Health and Analytics

Tue, 17 May 2022 00:00:00 -0400

May 17: Today on TownHall Reid Stephan, VP and CIO at St. Lukes interviews Onur Torusoglu, Associate Principal, Digital Health Leader at ECG Management Consultants. Why is digital health and analytics so hard in healthcare? Is it a by-product of the complexities of our industry? Or do we just make it too hard on ourselves? What advice would you give to an organization today to make the evolutionary step from simply collecting and curating the data to actually using it to make insight driven decisions? How can a health system build an analytics program from the ground up? What skills should they look at when building out their analytics team?

AAMI on IT and Health Technology Management (HTM) Collaboration Benefits in Healthcare Ecosystems

Thu, 12 May 2022 00:00:00 -0400

Today on TownHall Sue Schade, Principal at StarBridge Advisors interviews Pamela Arora, President and CEO of AAMI. The Association for the Advancement of Medical Instrumentation is a diverse community of more than 10,000 professionals united by one important mission - the development, management and use of safe and effective health technology. What are some of the challenges between IT and health technology management? How has the IT and HTM relationship evolved over the past 10 years? What is AAMI’s vision for the future?

Device Vulnerability In Hospitals and Working with Partners to Deliver Better Healthcare

Tue, 10 May 2022 00:00:00 -0400

May 10: Today on Townhall, Samuel Hill, Director of Product Marketing at Medigate interviews Justin Heyl, Director, Enterprise Risk Management for Baxter International to discuss the challenge of closing the vulnerability reporting loop between Hospitals and Device Manufacturers. Healthcare systems know their threats. They know their vulnerabilities. And if they see something that needs to be changed or fixed, they want to be able to know what to do. How does Baxter approach the idea of vulnerabilities in the devices? How do they work with their customers to make sure that they have the right level of information? What advice would they give to a CISO looking at clinical devices?

Brett Oliver and Michael Erickson on Cybersecurity Protection and Digital Health

Thu, 05 May 2022 00:00:00 -0400

May 5: Today on Townhall, Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health interviews Michael Erickson, CISO at Baptist Health, Louisville, Kentucky. How far has healthcare come in terms of cyber protection over the past few years? Will we ever get to “bank level” security? Do we want to? How does the ever evolving world of cyber insurance affect the average health care organization? What does the recent tremendous explosion of investment venture capital in the digital health space mean for security?

Jake Lancaster and Priya Ramaswamy on Developing Sustainable Healthcare with Informatics Solutions

Tue, 03 May 2022 00:00:00 -0400

May 3: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Priya Ramaswamy, Clinical Informatics Fellow/Anesthesiologist at UCSF. What is sustainable healthcare informatics? Not just in the US but across the globe, healthcare organizations are taking a stance to make a healthier ecosystem for people. Anesthetic gasses have damaging effects on the environment that contribute to global warming. The government is going to start requiring all organizations, including hospitals and healthcare systems to report on their admissions. What technology did UCSF develop within their Epic EHR to help with this? What are the elements needed to develop a clinical decision support alert system to remind anesthesia providers to turn down their fresh gas?

Brett Oliver and Coleman Smith on 21st Century Cures Act, EHI Regulation, and TEFCA

Thu, 21 Apr 2022 00:00:00 -0400

April 21: Today on Townhall, Brett Oliver, Family physician and Chief Medical Information Officer at Baptist Health interviews Coleman Smith, Emerging Practice Lead at Himformatics. Coleman is a regulatory expert educating on trends in healthcare and regulatory compliance programs. What positive aspects have we seen with the implementation of the Cure’s Act? Are there unintended consequences? How will TEFCA shake out? With all these legislative changes, what can the average person expect to see over the next 12-18 months?

Jake Lancaster and Mark Zhang on Brigham and Women’s Hospital Informatics and Digital Innovation Hub

Tue, 19 Apr 2022 00:00:00 -0400

April 19: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Mark Zhang, Associate CMIO at Brigham and Women's Hospital and Medical Director at Brigham Digital Innovation Hub. Launched in 2013, the Hub matchmakes market solutions with internal challenges, accelerates the development, use and commercialization of Brigham-developed solutions, and fosters a culture of digital innovation and collaboration. What does it take to build successful programs and products within an academic medical center? What challenges come up with building things internally? How do you get funding?

Why Experience is King: Patient Access, Disruptive Innovation, and Vendor Partnerships

Thu, 14 Apr 2022 00:00:00 -0400

April 14: Today on TownHall Reid Stephan, VP and CIO at St. Lukes interviews Michelle Stansbury, Vice President, Innovation and IT Applications for Houston Methodist. How can we make the healthcare process easier? How can healthcare’s digital technology match other industries, like airlines and banking, who simplify their consumers’ lives directly from their smartphones? The Houston Methodist Center for Innovation decided, rather than letting these outside influencers disrupt the industry, they are going to disrupt it themselves.

Jake Lancaster and Jayson Marwaha on the Difficulties of Implementing, Adapting, and Maintaining AI

Tue, 12 Apr 2022 00:00:00 -0400

April 12: Today on Townhall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Jayson Marwaha MD, General Surgery Resident and Postdoc at Harvard Medical School. We talk a lot about artificial intelligence in medicine. But we don't often talk about some of the challenges with the implementation. How much is actually being used in clinical practice today? How can it be embedded into the workflow within the EHR? And why is it so easy to design new technologies yet unbelievably challenging to bring them to the bedside?

Closing the Gap Between Providers and Payers to Create Patient-Centric Healthcare

Thu, 07 Apr 2022 00:00:00 -0400

April 7: Today on TownHall, Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health interviews Michael Adcock, VP Population Health at Magnolia Health about remote patient monitoring, the payer perspective on HIT and payer and provider relationships. Where is RPM headed? Can we make it more than just monitoring? There’s a bunch of new big tech players out there. Is there a disconnect between the digital opportunities out there and where the investment dollars are going? How does this relate to bringing EHRs, the Cures Act and interoperability together? And can payers and providers lessen the chasm in healthcare?

Jake Lancaster and CIO Tom Barnett on their Top Three Priorities for Technology

Tue, 05 Apr 2022 00:00:00 -0400

April 5: Today on Townhall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews their Chief Information and Digital Officer Tom Barnett. Steve Jobs said technology is at its best when it's invisible. What are Baptists top three technology goals for 2022? The days of an onsite data centers are beginning to be numbered as everybody moves to the cloud. What is Baptist’s cloud strategy? What elements go into their yearly Epic upgrades to increase operational efficiencies? When it comes to cybersecurity, how do they manage both security and usability? And how are they addressing clinician burnout and the staffing shortage?

John League on Digital Health: Have Startups and Systems Overlooked the Patient Experience?

Thu, 31 Mar 2022 00:00:00 -0400

March 31: Today on TownHall, Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health interviews John League, Managing Director, Digital Health Research at Advisory Board. Where is the current momentum in the digital space? Is there a disconnect between investment dollars and opportunity? What are the digital blind spots for healthcare organizations? For digital startups? A major concern with the rise of numerous digital health solutions is segmentation or siloing of care. How can we avoid this moving forward? KLAS reported that communicating with a provider before and after a visit is of the highest priority. Is there a lot of movement in this space?

Clinical Informatics Fellowship Opportunities and the Benefits to the Healthcare Community

Tue, 29 Mar 2022 00:00:00 -0400

March 29: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Dr Ellen Kim, Clinical Informatics Fellow & Radiation Oncologist at Mass General Brigham. What is the structure of a clinical informatics fellowship? What sort of rotations do they do? Who do they interact with the most? Do they work with the CMIO? Doing a fellowship has huge benefits. Not only helping to maintain clinical skills but also being able to feel the pain points personally, see where the big needs are and see opportunities for improvement for clinical informatics within your specialty.

Craig Richardville interviews Bill Russell on Role Models, Health IT Predictions and The CIO Role

Thu, 24 Mar 2022 00:00:00 -0400

March 24: Today on Townhall Craig Richardville, SVP & Chief Information & Digital Officer for SCL Health interviews This Week Health’s very own Bill Russell. The CIO role in healthcare is so complicated. Why is that? How is This Week Health helping to serve and influence the evolution of the CIO? Where does Bill see that role going? Who are his most important mentors? In speaking with such a diverse group of leaders, what does Bill’s crystal ball say about the future of technology adoption within healthcare over the next five years?

Jake Lancaster and Nathan Yung on Governance, Remote Patient Monitoring and AI Integration

Tue, 22 Mar 2022 00:00:00 -0400

March 22: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Nathan Yung, Clinical Informatics Fellow at UCSD. Clinical informaticists help decide what workflows are working and what workflows aren't working. What tools do we have available? How are we using them? How can we potentially use them better? When it comes to remote patient monitoring, there can be a lot of data. How do we use the data decisively? How can you visualize that data within Epic? What are the challenges with bringing in an external artificial intelligence program into a system? How do you integrate it to make it easy to onboard new algorithms as well fine tune it with your own data prior to the implementation?

Reid Stephan and Carrie Liken on Data in EMR's and Interoperability for 2022

Thu, 17 Mar 2022 00:00:00 -0400

March 17: Today on TownHall Reid Stephan, VP and CIO at St. Lukes interviews Carrie Liken, Head of Industry for Healthcare at Yext. Personalization in healthcare starts with search. Every single time somebody searches the web for something, there is a unique opportunity for healthcare organizations to provide and deliver to that individual a unique answer. But unfortunately a lot of organizations can’t necessarily connect the dots to make sure that they're showing the right information. What is a good first step for an organization that's trying to get their arms around really controlling the consumer experience that starts at search? Do they have analytics data? Do they have data about what's happening on their website? Do they have data about how people are coming to the website? And can you actually track how many of those people that typed in a search query actually got to your site?

Brett Oliver and Aaron Miri on Exciting Technology, Telehealth and Meaningful Use Downfalls

Tue, 15 Mar 2022 00:00:00 -0400

March 15: Today on TownHall, Brett Oliver, Family physician and Chief Medical Information Officer at Baptist Health interviews Aaron Miri, SVP, Chief Digital & Information Officer at Baptist Health Jacksonville. What are the most exciting healthcare technologies out there right now? Everybody is doing retail medicine, so how do you make a patient feel special instead of one of millions? Does your organization have a blocking and tackling approach? Do they focus on talent and leadership development? How do technologists put solutions out there that make sense and transact the business in a safe, secure and friendly manner? How do you convince clinicians to change a workflow with a new technology that you're convinced will make a difference for them?

Jake Lancaster And Peter Hong On Clinical Informatics, Disruptive Innovation, And App Maintenance

Thu, 10 Mar 2022 00:00:00 -0400

March 10: Today on Townhall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Peter Hong, Clinical Informatics Fellow and Pediatric Hospitalist fellow at Boston Children's. The philosophy and ideology of preventive medicine can be summed up nicely as “an ounce of prevention is a pound of cure”. But healthcare professionals can become really encumbered by a lot of the processes. Apps can help substantially with disease management and prevention. When it comes to developing your own specific apps, there's a lot of great minds in healthcare but not a lot of abundant dollars to pour into it, so where do you even begin? What skill sets and capabilities do you already have within your health system that can help with the process?

Lee Milligan and Allison Graffis On The Path To Clinical Informatics And Work-Life Balance

Tue, 08 Mar 2022 00:00:00 -0400

March 8: Today on TownHall. Lee Milligan, CIO for Asante interviews Allison Graffis, Asante’s Manager of Clinical Informatics Training. How do you train physicians and clinicians on Epic, Dragon and Halo? How do you structure the training? What’s in the curriculum? How do you measure your team’s success? How do you motivate your team? And how do you maintain work-life balance?

Dr. Brett Oliver and Andy Truscott On IT Trends, Social Connections, and COVID's Effects On Health

Thu, 03 Mar 2022 00:00:00 -0400

March 3: Today on Townhall, Brett Oliver, Family physician and Chief Medical Information Officer at Baptist Health interviews Andy Truscott, Global Health Technology Lead for Accenture. Health Level Seven or HL7 refers to a set of international standards for transfer of clinical and administrative data between software applications used by various healthcare providers. What is top of mind for HL7 and how does it relate to the frontline clinicians and organizations taking care of patients? How does it relate to interoperability, cybersecurity and 21st Century Cures? What 2022 trends are we seeing in the healthcare IT space?

Jake Lancaster and Matthew Sakumoto On Hybrid Care Coordination Through Virtual Primary Healthcare

Tue, 01 Mar 2022 00:00:00 -0400

March 1: Today on Townhall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Matthew Sakumoto, Virtualist & Clinical Informatics Physician Champion at Sutter Health on everything you need to know about virtual primary care. How much prep time is required before a virtual visit? How do you coordinate it? What kind of team members do you need? What is involved in the post care coordination? How does the reimbursement model work? What advice would you give to a clinician or physician who wants to move from in-person clinic to virtual? Plus the low down on clinical informatics fellowships. What is the training like? And what are you able to do when you come out?

Prepare for HIMSS & ViVE: NVIDIA Democratizing Access to AI with VMware, iCAD, and Rhino Health

Fri, 25 Feb 2022 00:00:00 -0400

A special ViVE and HIMSS conference sneak peak episode. What can we expect to see from VMware and NVIDIA in collaboration with iCAD and Rhino Health this year? Brad Genereaux, Medical Imaging Alliance Manager for NVIDIA joins Bill to talk about democratizing access to artificial intelligence across healthcare. What are the exciting advances that we can do with AI in the enterprise? How is it helping to drive efficiencies across every single department in the hospital? How do we empower IT departments with the virtualization stack from VMware to really demonstrate what AI enterprise means for hospitals? There will be an increased number of AI models running in hospitals five years from now, what does that look like?

NVIDIA: The way it's meant to be played

VMware - Delivering a Digital Foundation For Businesses

Rhino Health - Healthcare AI with Federated Learning

iCAD - Global medical technology leader providing innovative cancer detection and therapy solutions

Prepare for HIMSS & ViVE: Nuance’s Dragon Medical One Conversational AI

Thu, 24 Feb 2022 00:00:00 -0400

A special ViVE and HIMSS conference sneak peak episode. Kenneth Harper, VP and General Manager, Dragon Ambient eXperience for Nuance shares what we can expect to see from them this year. Fatigue and burnout is systemic in healthcare today. Nuance’s incredible DAX technology helps lessen the administrative work for clinicians, physicians and the whole care team so that they can focus on what really matters … the patients health and wellness. At both ViVE and HIMSS, Nuance will be showcasing a fully automated capability of DAX with real-life examples. They’re calling it express mode. Join them to see how far the advanced technology of DAX has come.

Nuance DAX: improve the patient‑physician experience

Prepare for HIMSS & ViVE: Exploring Patient Room Next with Sirius, Artisight, and NVIDIA

Wed, 23 Feb 2022 00:00:00 -0400

A special ViVE and HIMSS conference sneak peak episode. What can we expect to see from Sirius CDW, Artisight and NVIDIA this year? Imran Salim, Senior Vice President, Healthcare Strategy & Solutions at Sirius Healthcare and Andrew Gostine, CEO of Artisight share their collaborative work. Imagine a future where smart hospital platforms allow clinicians to focus on patient care and leaders to focus on productivity. Sensors passively document into EHRs while dashboards and analytics ensure that staff and leadership are acting on real-time data and diagnostics.

Find Sirius Healthcare, a CDW Company at HIMSS to discuss clinical mobility, virtual care, and Patient Room ‘Next’ experts

Join Sirius Healthcare, a CDW Company at CDW's Client Appreciate Reception at HIMSS '22

RSVP for a hosted dinner and conversation on Patient Room Next at the 8th Annual HealthIMPACT CxO Dinner at HIMSS '22

Reid Stephan and Todd Dunn on Curiosity In Leadership

Thu, 17 Feb 2022 00:00:00 -0400

February 17: Today on Townhall Reid Stephan, VP and CIO at St. Lukes interviews Todd Dunn, Vice President of Innovation at Atrium Health. Clay Christensen was an American academic and business consultant who developed the theory of "disruptive innovation", which has been called the most influential business idea of the early 21st century. What entices someone to work in innovation? How do they make sense of that world? Culture is an essential element. What advice would you offer someone who is trying to create a culture of innovation at their workplace? What innovation initiatives are Atrium Health leading today?

Lee Milligan and Mark Stockwell on Data Governance, 21st Century Cures Act, and Mentorship In Health IT

Tue, 15 Feb 2022 00:00:00 -0400

February 15: Today on TownHall. Lee Milligan, CIO for Asante interviews their Director of ITS Enterprise Services, Mark Stockwell. What exactly does a Director of ITS Enterprise Services do? It takes Project Management, technical and leadership skills. Mark gets into the nitty gritty of HL7 interface, transaction engines and serving the medical device integration team and the HIM department including functions, scanning deficiency analysis for release of information plus data governance and the after effects of 21st Century Cures. Plus what is it like coming from a non-healthcare background? How does a leader with extensive IT experience in other industries deal with the shock of the complexity of healthcare?

This Week Health Community – Launch

Wed, 17 Nov 2021 00:00:00 -0400

Finally a channel dedicated to the challenges that health IT professionals face. This Week Health Community is your channel and Town Hall is our first show on the channel. We've invited subject matter experts to host shows where they interview people from their networks and look at topics at a deeper level. We are excited to share this new show with our growing community.