• Watch Full Video Episode
• PicoScope Features (00:00:15)
• Noise Vibration Harshness (00:01:31)
• Using PicoScope for Diagnostics (00:02:12)
• Ease of Use for All Levels (00:03:14)
• Learning Curve and Training (00:04:51)

• Watch Full Video Episode
• Preparing for the Unexpected (00:00:06)
• Personal Experiences and Planning (00:00:23)
• Financial and Legal Preparations (00:01:17)
• Key Employee Insurance (00:02:24)
• Importance of Documentation (00:03:14)
• Real-Life Examples of Tragedy (00:04:12)
• Consequences of Lack of Planning (00:05:40)
• Encouragement to Act (00:06:42)

• Watch Full Video Episode

Rena Rennebohm from Empowered Advisor introduces the "Five C's of a Phone Call"—Comfort, Customer, Car, Conclusion, and Close—designed to help service advisors optimize phone interactions and increase conversion rates in the automotive service industry. She emphasizes the financial value of effective phone communication, noting that well-handled calls can greatly improve customer engagement and boost shop profitability.

Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE.

Show Notes:

• Watch Full Video Episode
• Comfort (00:00:26)
• Customer (00:01:09)
• Car (00:01:39)
• Conclusion (00:02:17)
• Close (00:03:53)
• Value of a Phone Call (00:04:36)
• Customer Experience Insights (00:05:50)

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. Thanks to our Partners, Shop Boss, and 360 Payments

Rena Rennebohm from Empowered Advisor introduces the "Five C's of a Phone Call"—Comfort, Customer, Car, Conclusion, and Close—designed to help service advisors optimize phone interactions and increase conversion rates in the automotive service industry. She emphasizes the financial value of effective phone communication, noting that well-handled calls can greatly improve customer engagement and boost shop profitability.

Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE.

Show Notes:

• Watch Full Video Episode
• Comfort (00:00:26)
• Customer (00:01:09)
• Car (00:01:39)
• Conclusion (00:02:17)
• Close (00:03:53)
• Value of a Phone Call (00:04:36)
• Customer Experience Insights (00:05:50)

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

• Watch Full Video Episode
• ASTA EXPO: https://astaexpo.com/
• NAPA Autotech: https://www.napaautotech.com/learn
• Thoughts on Being an Automotive Einstein (00:00:28)
• The Importance of Passion (00:02:03)
• Utilizing Online Resources (00:02:54)
• Visual Inspection Skills (00:04:34)
• Foundational Knowledge in Electricity (00:05:41)
• Understanding Pinpoint Tests (00:06:43

• Watch Full Video Episode
• Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
• Intimidation with Software (00:00:29)
• Shop Management Software Overview (00:02:08)
• Transferring Diagnostic Skills (00:03:36)
• Key Business Metrics (00:05:20)

• Watch Full Video Episode
• Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
• Emily's Perspective as a Female Shop Owner (00:00:26)
• Challenges and Comments Faced (00:00:56)
• Desire for Business-Focused Conversations (00:01:41)
• Importance of Leadership and Skills (00:02:29)
• Understanding Intentions Behind Comments (00:03:52)
• Common Ground with Male Counterparts (00:04:57)
• Personal Mindset on Success (00:06:04)
• Role Model Considerations (00:06:54)

Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Donny Seyfer from NASTF highlights the increasing complexity of vehicle systems, security concerns like vehicle theft, and broader issues such as employment and the right to repair.

Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE.

Show Notes:

• Watch Full Video Episode
• Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
• Importance of Embracing Complexity (00:00:26)
• Vehicle Theft and Security (00:01:01)
• Challenges in the Industry (00:01:35)
• Right to Repair Evolution (00:01:53)
• Preparation for Vehicle Repairs (00:03:15)
• Embracing Complexity for Professional Growth (00:04:21)

Thanks to our Partners, Shop Boss and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by...]]>Thanks to our Partners, Shop Boss, and 360 Payments

Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Donny Seyfer from NASTF highlights the increasing complexity of vehicle systems, security concerns like vehicle theft, and broader issues such as employment and the right to repair.

Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE.

Show Notes:

• Watch Full Video Episode
• Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
• Importance of Embracing Complexity (00:00:26)
• Vehicle Theft and Security (00:01:01)
• Challenges in the Industry (00:01:35)
• Right to Repair Evolution (00:01:53)
• Preparation for Vehicle Repairs (00:03:15)
• Embracing Complexity for Professional Growth (00:04:21)

Thanks to our Partners, Shop Boss and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

• Profit as a Dirty Word (00:01:36)The negative perception of profit in local businesses, especially in automotive repair.
• Understanding Profit's Necessity (00:02:33)Why profit is essential for business sustainability and employee compensation.
• Bridging the Gap of Understanding (00:03:39)Discussion on managing perceptions of profit among employees and the public.
• Importance of Profit for Employee Wages (00:04:53)The need for profit to provide fair wages and benefits to employees.
• Profit as a Reward (00:06:01)Nichole talks about the legitimacy of seeking profit as a reward for business efforts.
• Building Business Reserves (00:07:11)The importance of having profit reserves to sustain businesses during tough times is highlighted.
• Transparency in Finances (00:08:35)Transparency about business finances to help employees understand profit.
• Tying Compensation to Profitability (00:09:44)The idea of linking employee compensation to the business's profitability is discussed.
• Conclusion on Profit's Role (00:10:57)Reinforcing that profit benefits everyone in the business ecosystem.

• Watch Full Video Episode
• Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
• Discussion on Flat Rate Pay Systems (00:00:27)Discussing flat rate pay systems and their challenges in the automotive industry.
• Challenges for New Technicians (00:01:11)Difficulties faced by younger technicians under flat rate pay, emphasizing the learning curve.
• Alternative Pay Programs (00:03:09)Discussion on the need for alternative pay structures as some dealers move away from flat rate.
• Training and Continuous Changes (00:06:06)The impact of constant training and changes on technicians' performance under flat rate systems.
• Paying for Dreams, Not Just Jobs (00:06:22)Carlo advocates for a pay structure that supports employees' aspirations rather than just their job roles.
• Ethics and Speed in Flat Rate Systems (00:08:22)Concerns about ethical practices and the culture created by a focus on speed over quality in flat rate pay.
• The Need for Professionalism (00:09:23)The importance of professionalism and fair compensation in the automotive industry.
• Individual Pay Programs (00:10:23)Discussion on the necessity of tailoring pay programs to individual employee needs and dreams.
• Building Employees' Dreams (00:13:34)The importance of understanding and supporting employees' dreams to foster loyalty and performance.

• Watch Full Video Episode
• Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
• Importance of Digital Vehicle Inspections (00:00:24)Dilraj discusses the significance of digital inspections in automotive repair and addresses technician resistance.
• Enhancing Customer Communication (00:00:54)Visual aids in inspections help clients understand vehicle issues better.
• Efficiency in Inspections (00:02:01)Quality inspections save time and lead to more sales opportunities for technicians.
• Protecting the Shop (00:02:56)Digital inspections help prevent disputes regarding vehicle conditions with customers.
• Consistency in Inspections (00:03:19)Standardizing inspection processes ensures all technicians perform thorough checks.
• Example of Implementation (00:04:23)Dilraj shares a personal example of improving alignment checks through digital inspections.
• Oil Change Reminders (00:06:03)Using digital inspections to remind clients about upcoming oil change services.
• Bridging Communication Gaps (00:06:49)Digital inspections facilitate better communication between technicians and service advisors.
• Encouraging Team Buy-in (00:07:45) The importance of involving the team in the digital inspection process for smoother implementation.

• Watch Full Video Episode
• Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
• Importance of Digital Vehicle Inspections (00:00:24)Dilraj discusses the significance of digital inspections in automotive repair and addresses technician resistance.
• Enhancing Customer Communication (00:00:54)Visual aids in inspections help clients understand vehicle issues better.
• Efficiency in Inspections (00:02:01)Quality inspections save time and lead to more sales opportunities for technicians.
• Protecting the Shop (00:02:56)Digital inspections help prevent disputes regarding vehicle conditions with customers.
• Consistency in Inspections (00:03:19)Standardizing inspection processes ensures all technicians perform thorough checks.
• Example of Implementation (00:04:23)Dilraj shares a personal example of improving alignment checks through digital inspections.
• Oil Change Reminders (00:06:03)Using digital inspections to remind clients about upcoming oil change services.
• Bridging Communication Gaps (00:06:49)Digital inspections facilitate better communication between technicians and service advisors.
• Encouraging Team Buy-in (00:07:45) The importance of involving the team in the digital inspection process for smoother implementation.

• Watch Full Video Episode
• Industry Challenges (00:00:34)Discussion on the nationwide technician shortage and the impact of the growing electric vehicle market.
• Creating a Technician Pipeline (00:01:08)Brad reflects on the long-term strategies dealerships have implemented to develop their technician workforce.
• Personal Experience as an Intern (00:02:08)Brad shares his early experiences in the automotive industry and the challenges he faced as an intern.
• Strategies for Training Technicians (00:02:34)Exploration of effective strategies for training technicians, emphasizing building relationships with local schools.
• NAPA Apprenticeship Program (00:03:11)Overview of the NAPA apprenticeship program and its effectiveness in developing new technicians.
• Case Study: A Young Trainee (00:04:04)Brad discusses a specific trainee's experience, highlighting the importance of pairing her with a skilled technician.
• Adapting Training Approaches (00:05:01)Challenges faced during the training program lead to a need for more flexible and adaptable training methods.
• Identifying Natural Leaders (00:05:47)Importance of recognizing natural leaders among technicians to foster a supportive training environment.
• Compensation Structures (00:07:30)Discussion on compensation plans and how to ensure they are attractive to both new and experienced technicians.
• Selecting the Right Trainees (00:08:33)Brad emphasizes the importance of carefully selecting trainees based on their interest and potential.
• Encouraging Continuous Improvement (00:09:34)Encouraging technicians to seek growth and development opportunities within the company.
• Value of Training for Students (00:10:17)Highlighting the need for trainees to understand the importance of continuous education and training.
• Compensation and Incentive Plans (00:11:05)Brad discusses innovative compensation structures to attract and retain skilled technicians.
• Tool Accessibility for Technicians (00:12:01)Addressing the lack of tools as a barrier for entry-level technicians and proposing solutions.
• Flag Rate Compensation Model (00:12:58)Explanation of a flag multiplier system designed to support both green and experienced technicians in learning.
• Compensation Structure for Technicians (00:14:04)Discussion on the importance of a well-structured compensation plan for technicians and foreman roles.
• Challenges of Foreman Role (00:15:00)Exploring the difficulties faced by foreman roles during poor traffic times in the shop.
• Impact on Profit Margins (00:15:49)Analyzing how technician training impacts overall shop output and profit margins.
• Tool Acquisition Programs (00:16:43)Overview of programs designed to help technicians acquire necessary tools through structured...]]>Thanks to our Partners, Shop Boss, and 360 Payments Brad Updegraff discusses the pressing shortage of skilled technicians in the automotive industry. Brad shares strategies for training and developing technicians, and the importance of creating strong relationships with local schools. Additionally, he emphasizes the significance of flexible compensation plans and support for aspiring technicians. Brad Updegraff, Dave’s Ultimate Automotive, 6 locations, Austin, TX. Brad's previous episodes HERE. Show Notes
  • Watch Full Video Episode
  • Industry Challenges (00:00:34)Discussion on the nationwide technician shortage and the impact of the growing electric vehicle market.
  • Creating a Technician Pipeline (00:01:08)Brad reflects on the long-term strategies dealerships have implemented to develop their technician workforce.
  • Personal Experience as an Intern (00:02:08)Brad shares his early experiences in the automotive industry and the challenges he faced as an intern.
  • Strategies for Training Technicians (00:02:34)Exploration of effective strategies for training technicians, emphasizing building relationships with local schools.
  • NAPA Apprenticeship Program (00:03:11)Overview of the NAPA apprenticeship program and its effectiveness in developing new technicians.
  • Case Study: A Young Trainee (00:04:04)Brad discusses a specific trainee's experience, highlighting the importance of pairing her with a skilled technician.
  • Adapting Training Approaches (00:05:01)Challenges faced during the training program lead to a need for more flexible and adaptable training methods.
  • Identifying Natural Leaders (00:05:47)Importance of recognizing natural leaders among technicians to foster a supportive training environment.
  • Compensation Structures (00:07:30)Discussion on compensation plans and how to ensure they are attractive to both new and experienced technicians.
  • Selecting the Right Trainees (00:08:33)Brad emphasizes the importance of carefully selecting trainees based on their interest and potential.
  • Encouraging Continuous Improvement (00:09:34)Encouraging technicians to seek growth and development opportunities within the company.
  • Value of Training for Students (00:10:17)Highlighting the need for trainees to understand the importance of continuous education and training.
  • Compensation and Incentive Plans (00:11:05)Brad discusses innovative compensation structures to attract and retain skilled technicians.
  • Tool Accessibility for Technicians (00:12:01)Addressing the lack of tools as a barrier for entry-level technicians and proposing solutions.
  • Flag Rate Compensation Model (00:12:58)Explanation of a flag multiplier system designed to support both green and experienced technicians in learning.
  • Compensation Structure for Technicians (00:14:04)Discussion on the importance of a well-structured compensation plan for technicians and foreman roles.
  • Challenges of Foreman Role (00:15:00)Exploring the difficulties faced by foreman roles during poor traffic times in the shop.
  • Impact on Profit Margins (00:15:49)Analyzing how technician training impacts overall shop output and profit margins.
  • Tool Acquisition Programs (00:16:43)Overview of programs designed to help technicians acquire necessary tools through structured payments.
  • Supporting Local High Schools (00:18:25)Strategies for building relationships with high schools to support automotive education programs.
  • Enhancing Automotive Education (00:19:23)Discussing the benefits of donating equipment to schools to improve their automotive programs.
  • Creating a Pipeline of Talent (00:20:14)Importance of engaging high school students to prepare them for careers in the automotive industry.
  • Selling the Automotive Career (00:21:09)Encouraging technicians to share their career stories to attract high school students to the industry.
  • Engagement with Students (00:21:57)The significance of actively participating in career fairs and building relationships with students.
  • Closing Thoughts on Future Technicians (00:22:48)Emphasizing the responsibility of the industry to nurture future technicians and change lives.
  
  Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.               ]]>eee114cc-b7e2-48bc-90d8-a4761bb20f2cSat, 14 Sep 2024 00:15:00 -050023:34falsefull103103Start Thinking About The Industry First, and You Second [FTR 102]Thanks to our Partners, Shop Boss, and 360 Payments In this episode of For the Record, Maylan Newton tackles the pressing issue of the technician shortage in the automotive industry. Maylan emphasizes the importance of proactive involvement from shop owners and industry representatives in engaging with educational institutions and students. He highlights the need for better representation at vocational events and the necessity of running businesses that attract and retain skilled technicians. Maylan urges the industry to work together to create an inviting career path for the next generation. Maylan Newton, ESI- Educational Seminars Institute. Maylan’s previous Episodes HERE Show Notes
  • Watch Full Video Episode
  • Hiring Challenges in the Industry (00:00:30)Maylan discusses the full-time nature of hiring and the industry's struggles to attract technicians.
  • Skills USA Event Insights (00:01:02)Maylan shares his experience at a Skills USA event, highlighting the lack of automotive representation.
  • Engaging Young People (00:02:19)He emphasizes the need for the automotive industry to inform youth about career paths available.
  • Personal Outreach to Schools (00:03:24)Maylan recounts his efforts speaking at high schools to promote automotive careers.
  • Importance of Industry Visibility (00:05:25)Maylan urges industry members to actively engage with schools and promote career opportunities.
  • Attracting and Retaining Technicians (00:06:17)He stresses the need for fair treatment and compensation for new technicians entering the field.
  • Talent Acquisition Efforts (00:08:01)Maylan highlights the proactive approach of other industries in recruiting young talent.
  • Call to Action for Shop Owners (00:09:38)He challenges shop owners to commit to engaging with local schools and vocational programs.
  • Quotes for Inspiration (00:10:35)Mahlon shares motivational quotes to encourage industry involvement and improvement.
  
  Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network Remarkable Results Radio...]]>Thanks to our Partners, Shop Boss, and 360 Payments In this episode of For the Record, Maylan Newton tackles the pressing issue of the technician shortage in the automotive industry. Maylan emphasizes the importance of proactive involvement from shop owners and industry representatives in engaging with educational institutions and students. He highlights the need for better representation at vocational events and the necessity of running businesses that attract and retain skilled technicians. Maylan urges the industry to work together to create an inviting career path for the next generation. Maylan Newton, ESI- Educational Seminars Institute. Maylan’s previous Episodes HERE Show Notes
  • Watch Full Video Episode
  • Hiring Challenges in the Industry (00:00:30)Maylan discusses the full-time nature of hiring and the industry's struggles to attract technicians.
  • Skills USA Event Insights (00:01:02)Maylan shares his experience at a Skills USA event, highlighting the lack of automotive representation.
  • Engaging Young People (00:02:19)He emphasizes the need for the automotive industry to inform youth about career paths available.
  • Personal Outreach to Schools (00:03:24)Maylan recounts his efforts speaking at high schools to promote automotive careers.
  • Importance of Industry Visibility (00:05:25)Maylan urges industry members to actively engage with schools and promote career opportunities.
  • Attracting and Retaining Technicians (00:06:17)He stresses the need for fair treatment and compensation for new technicians entering the field.
  • Talent Acquisition Efforts (00:08:01)Maylan highlights the proactive approach of other industries in recruiting young talent.
  • Call to Action for Shop Owners (00:09:38)He challenges shop owners to commit to engaging with local schools and vocational programs.
  • Quotes for Inspiration (00:10:35)Mahlon shares motivational quotes to encourage industry involvement and improvement.
  
  Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.               ]]>0fa57d70-9a98-4d46-a2ba-744ffceb4d85Sat, 07 Sep 2024 00:15:00 -050013:02falsefull102102Are You the Biggest Constraint to Your Business Growth? [FTR 101]Thanks to our Partners, Shop Boss, and 360 Payments AJ Nealey shares his journey from technician to business owner, highlighting key constraints to business growth in the auto repair industry. AJ emphasizes the importance of recognizing personal limitations, building a strong team, and implementing effective processes. He advocates for working "on" the business rather than "in" it and stresses personal development and accountability. This episode provides valuable strategies for overcoming challenges and creating a scalable business model, ultimately fostering long-term success. AJ Nealey, Nealey Auto Service, 5 locations, Edgewater, MD. AJ’s previous episodes HERE Show Notes
  • Watch Full Video Episode
  • Identifying Constraints (00:00:28)AJ discusses the primary constraint to business growth, drawing from his journey as a technician turned owner.
  • Personal Experience and Growth (00:01:50)He shares insights on overcoming growth ceilings and emphasizes the importance of mentorship in his journey.
  • The Biggest Constraint: Self (00:02:31)AJ identifies the self as the main constraint, urging owners to recognize personal limitations.
  • Understanding Business Constraints (00:03:16)He explains the need to identify specific constraints like marketing or process issues for effective growth.
  • Building a Strong Team (00:04:10)AJ stresses the importance of hiring the right people and developing a capable team for business scalability.
  • Developing Middle Management (00:05:52)He discusses the necessity of creating a middle management layer as businesses grow from multiple locations.
  • Hiring and Training Challenges (00:06:40)AJ highlights the significance of effective hiring and training processes in the automotive repair industry.
  • Sales Process and Customer Retention (00:08:31)He emphasizes improving the sales process to retain existing customers and identify growth constraints.
  • Working "On" vs "In" the Business (00:09:31)AJ reflects on the need to focus on strategic tasks rather than day-to-day operations for business growth.
  • Identifying and Prioritizing Constraints (00:10:23)He encourages creating a power list of tasks that contribute to business growth and overcoming constraints.
  • Creating Processes for Growth (00:11:26)AJ stresses the importance of documenting processes to ensure scalability and operational efficiency.
  • Coaching and Accountability (00:12:56)He discusses using processes as tools for coaching and holding team members accountable for their performance.
  • Personal Development and Business Growth (00:14:10)AJ emphasizes the importance of personal development for business owners and how it reflects on their business.
  • Reflecting on Personal Constraints (00:15:04)Discussion on identifying personal limitations and the impact of self-awareness on business success.
  • Embracing Challenges and Growth (00:15:48)AJ highlights the necessity of facing challenges and learning from failures on the path to success.
  • Value of Time and Opportunity (00:17:30)The importance of recognizing time as a valuable commodity and serving the community with gratitude.
  • Closing Thoughts on Constraints (00:18:09)AJ concludes by reiterating that personal constraints affect business growth and encourages proactive change.
  
  Thanks to our...]]>Thanks to our Partners, Shop Boss, and 360 Payments AJ Nealey shares his journey from technician to business owner, highlighting key constraints to business growth in the auto repair industry. AJ emphasizes the importance of recognizing personal limitations, building a strong team, and implementing effective processes. He advocates for working "on" the business rather than "in" it and stresses personal development and accountability. This episode provides valuable strategies for overcoming challenges and creating a scalable business model, ultimately fostering long-term success. AJ Nealey, Nealey Auto Service, 5 locations, Edgewater, MD. AJ’s previous episodes HERE Show Notes
  • Watch Full Video Episode
  • Identifying Constraints (00:00:28)AJ discusses the primary constraint to business growth, drawing from his journey as a technician turned owner.
  • Personal Experience and Growth (00:01:50)He shares insights on overcoming growth ceilings and emphasizes the importance of mentorship in his journey.
  • The Biggest Constraint: Self (00:02:31)AJ identifies the self as the main constraint, urging owners to recognize personal limitations.
  • Understanding Business Constraints (00:03:16)He explains the need to identify specific constraints like marketing or process issues for effective growth.
  • Building a Strong Team (00:04:10)AJ stresses the importance of hiring the right people and developing a capable team for business scalability.
  • Developing Middle Management (00:05:52)He discusses the necessity of creating a middle management layer as businesses grow from multiple locations.
  • Hiring and Training Challenges (00:06:40)AJ highlights the significance of effective hiring and training processes in the automotive repair industry.
  • Sales Process and Customer Retention (00:08:31)He emphasizes improving the sales process to retain existing customers and identify growth constraints.
  • Working "On" vs "In" the Business (00:09:31)AJ reflects on the need to focus on strategic tasks rather than day-to-day operations for business growth.
  • Identifying and Prioritizing Constraints (00:10:23)He encourages creating a power list of tasks that contribute to business growth and overcoming constraints.
  • Creating Processes for Growth (00:11:26)AJ stresses the importance of documenting processes to ensure scalability and operational efficiency.
  • Coaching and Accountability (00:12:56)He discusses using processes as tools for coaching and holding team members accountable for their performance.
  • Personal Development and Business Growth (00:14:10)AJ emphasizes the importance of personal development for business owners and how it reflects on their business.
  • Reflecting on Personal Constraints (00:15:04)Discussion on identifying personal limitations and the impact of self-awareness on business success.
  • Embracing Challenges and Growth (00:15:48)AJ highlights the necessity of facing challenges and learning from failures on the path to success.
  • Value of Time and Opportunity (00:17:30)The importance of recognizing time as a valuable commodity and serving the community with gratitude.
  • Closing Thoughts on Constraints (00:18:09)AJ concludes by reiterating that personal constraints affect business growth and encourages proactive change.
  
  Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.               ]]>86edb1cf-6faa-4a9b-9e75-0c1c8e8b2649Sat, 31 Aug 2024 00:15:00 -050018:39falsefull101101“I Don’t Need to Read That” Said No One Ever [FTR 100]Thanks to our Partners, Shop Boss, and 360 Payments Matt Fanslow, host of "Diagnosing the Aftermarket A to Z," discusses the critical importance of consulting service information before performing vehicle maintenance or repairs. Matt shares multiple real-world scenarios illustrating why thoroughly understanding service procedures is essential to avoiding costly mistakes and ensuring professional work. Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. mattfanslowpodcast@gmail.com Show Notes
  • Watch Full Video Episode
  • Importance of Service Information (00:00:25)Matt emphasizes the necessity of reading service information before starting any repair work.
  • Common Mistakes in Vehicle Maintenance (00:01:12)Matt shares horror stories of technicians neglecting service information, leading to mistakes during vehicle maintenance.
  • Encouragement to Use Service Info (00:04:03)Matt advises technicians to always consult service information before starting any job.
  • Warranty Concerns and Accountability (00:05:05)Discussion on the importance of service information for warranty claims and accountability in repairs.
  • Pay Structure and Professionalism (00:06:34)Matt addresses how pay structures can affect adherence to proper procedures in the automotive industry.
  • Call to Action for Technicians (00:07:34)Matt encourages a cultural shift towards professionalism by prioritizing service information in repairs.
  
  Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners...]]>Thanks to our Partners, Shop Boss, and 360 Payments Matt Fanslow, host of "Diagnosing the Aftermarket A to Z," discusses the critical importance of consulting service information before performing vehicle maintenance or repairs. Matt shares multiple real-world scenarios illustrating why thoroughly understanding service procedures is essential to avoiding costly mistakes and ensuring professional work. Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. mattfanslowpodcast@gmail.com Show Notes
  • Watch Full Video Episode
  • Importance of Service Information (00:00:25)Matt emphasizes the necessity of reading service information before starting any repair work.
  • Common Mistakes in Vehicle Maintenance (00:01:12)Matt shares horror stories of technicians neglecting service information, leading to mistakes during vehicle maintenance.
  • Encouragement to Use Service Info (00:04:03)Matt advises technicians to always consult service information before starting any job.
  • Warranty Concerns and Accountability (00:05:05)Discussion on the importance of service information for warranty claims and accountability in repairs.
  • Pay Structure and Professionalism (00:06:34)Matt addresses how pay structures can affect adherence to proper procedures in the automotive industry.
  • Call to Action for Technicians (00:07:34)Matt encourages a cultural shift towards professionalism by prioritizing service information in repairs.
  
  Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
  -Special episode collections: https://remarkableresults.biz/collections
                 ]]>daf024ae-1305-4852-822e-d195fc43da5fSat, 24 Aug 2024 00:15:00 -050008:27falsefull100100‘Crystal Clear’ Communication [FTR 099]
  Thanks to our Partners, Shop Boss, and 360 Payments Rick White underscores the importance of clear communication in automotive shops. He explains how misunderstandings and unmet expectations often stem from the "illusion of transparency," where people assume others understand their needs without clear and effective communication. The episode offers strategies for improving clarity, such as using "visual definitions" and reflective listening techniques. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com
  Show Notes
  • Watch Full Video Episode
  • The Illusion of Transparency (00:01:06)Discussion on how the illusion of transparency affects communication and expectations in the workplace.
  • Crystal Clear Communication (00:02:12)Emphasis on clear and specific communication to avoid misunderstandings.
  • Being Firm in Communication (00:03:15)Importance of being firm in conversations to ensure clarity and avoid misinterpretation.
  • Understanding Distortion Fields (00:04:31)Explanation of how personal experiences and feelings create distortion in communication.
  • Setting Clear Expectations (00:05:46)Advice on how to clearly communicate expectations using specific examples.
  • Visual Definitions (00:07:11)Introduction of "visual definitions" to improve understanding among team members.
  • Creating Visual References (00:08:49)Suggestions for using images to standardize terms and concepts in communication.
  • Reflective Listening Techniques (00:10:03)Description of reflective listening as a method to confirm understanding in conversations.
  • The Importance of Clarity (00:11:01)Final thoughts on the significance of clear communication for reducing stress and improving workflow.

  
  
  Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter:
  Thanks to our Partners, Shop Boss, and 360 Payments Rick White underscores the importance of clear communication in automotive shops. He explains how misunderstandings and unmet expectations often stem from the "illusion of transparency," where people assume others understand their needs without clear and effective communication. The episode offers strategies for improving clarity, such as using "visual definitions" and reflective listening techniques. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com
  Show Notes
  • Watch Full Video Episode
  • The Illusion of Transparency (00:01:06)Discussion on how the illusion of transparency affects communication and expectations in the workplace.
  • Crystal Clear Communication (00:02:12)Emphasis on clear and specific communication to avoid misunderstandings.
  • Being Firm in Communication (00:03:15)Importance of being firm in conversations to ensure clarity and avoid misinterpretation.
  • Understanding Distortion Fields (00:04:31)Explanation of how personal experiences and feelings create distortion in communication.
  • Setting Clear Expectations (00:05:46)Advice on how to clearly communicate expectations using specific examples.
  • Visual Definitions (00:07:11)Introduction of "visual definitions" to improve understanding among team members.
  • Creating Visual References (00:08:49)Suggestions for using images to standardize terms and concepts in communication.
  • Reflective Listening Techniques (00:10:03)Description of reflective listening as a method to confirm understanding in conversations.
  • The Importance of Clarity (00:11:01)Final thoughts on the significance of clear communication for reducing stress and improving workflow.

  
  
  Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections               ]]>c8d76480-1ca0-4d46-9c7e-4382a7e914cfSat, 17 Aug 2024 00:15:00 -050012:37falsefull9999Top 3 Ownership Principles [FTR 098] Thanks to our Partners, Shop Boss, and 360 Payments Dave Justice from Repair Shop of Tomorrow emphasizes three key pillars for successful shop management: education, communication, and implementation. He underscores the importance of continuous education, particularly for technicians who have transitioned into business ownership. Dave also shares strategies for enhancing team communication and streamlining operational processes. He suggests utilizing a business flow chart and daily tracking to monitor and improve performance. Additionally, he stresses the significance of labor profit management to increase profitability. Dave Justice, Owner, Repair Shop of Tomorrow.  Listen to Dave’s other episodes HERE. Show Notes
  • Watch Full Video Episode
  • Importance of Education (00:00:29)Dave discusses the need for better education in the automotive industry for technicians transitioning to business owners.
  • Communication Strategies (00:01:21)Dave emphasizes effective communication with clients and team members to enhance business operations.
  • Implementation of Systems (00:02:39)Dave outlines the importance of implementing systems and procedures for successful business management.
  • Business Flow Chart (00:02:39)Introduction of a business flow chart used for analyzing business performance throughout the month.
  • Manager Sheet Overview (00:03:46)Description of the manager sheet to track performance metrics and financial goals.
  • Daily Tracker Explanation (00:04:04)Discussion on the daily tracker for monitoring car count and service metrics to improve operations.
  • Inspect What We Expect (00:05:04)Dave explains the concept of inspecting repair orders to ensure quality service and client trust.
  • Labor Profit Management (00:06:59)Introduction of a program to analyze productivity, efficiency, and effective labor rates for profitability.
  • Effective Labor Rate Importance (00:08:38)Discussion on the significance of understanding effective labor rates versus door rates for financial health.

  
  
  Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: Thanks to our Partners, Shop Boss, and 360 Payments Dave Justice from Repair Shop of Tomorrow emphasizes three key pillars for successful shop management: education, communication, and implementation. He underscores the importance of continuous education, particularly for technicians who have transitioned into business ownership. Dave also shares strategies for enhancing team communication and streamlining operational processes. He suggests utilizing a business flow chart and daily tracking to monitor and improve performance. Additionally, he stresses the significance of labor profit management to increase profitability. Dave Justice, Owner, Repair Shop of Tomorrow.  Listen to Dave’s other episodes HERE. Show Notes
  • Watch Full Video Episode
  • Importance of Education (00:00:29)Dave discusses the need for better education in the automotive industry for technicians transitioning to business owners.
  • Communication Strategies (00:01:21)Dave emphasizes effective communication with clients and team members to enhance business operations.
  • Implementation of Systems (00:02:39)Dave outlines the importance of implementing systems and procedures for successful business management.
  • Business Flow Chart (00:02:39)Introduction of a business flow chart used for analyzing business performance throughout the month.
  • Manager Sheet Overview (00:03:46)Description of the manager sheet to track performance metrics and financial goals.
  • Daily Tracker Explanation (00:04:04)Discussion on the daily tracker for monitoring car count and service metrics to improve operations.
  • Inspect What We Expect (00:05:04)Dave explains the concept of inspecting repair orders to ensure quality service and client trust.
  • Labor Profit Management (00:06:59)Introduction of a program to analyze productivity, efficiency, and effective labor rates for profitability.
  • Effective Labor Rate Importance (00:08:38)Discussion on the significance of understanding effective labor rates versus door rates for financial health.

  
  
  Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections               ]]>b849b293-4693-41f5-97ae-e909ec3cc60aFri, 09 Aug 2024 00:15:00 -050011:20falsefull9898“You Cannot Run a Business From the Underhood of a Car.” [FTR 097] Thanks to our Partners, Shop Boss and 360 Payments Discover the transformative power of clear, empowering leadership. Father and son team Jeff and Mike Davidson emphasize the importance of clarity in leadership roles and the value of delegation and employee empowerment. Through practical advice, they highlight how effective leadership practices can foster employee development, build strong relationships, and drive business growth. Jeff and Mike Davidson, Leadershift, Email Mike: mike@leadershiplane.net, Mike’s previous episodes HERE. Show Notes
  • Importance of Clarity in Leadership (00:00:56)Mike emphasizes that clarity is the first job of a leader.
  • The Entrepreneurial Journey (00:01:07)Discussion of entrepreneurs starting as technicians and the importance of transitioning roles.
  • The EMT Concept (00:02:04)Introduction of the Entrepreneur, Manager, Technician framework in business.
  • The Story of Sue and Sam (00:02:54)A comparison of two business owners, highlighting different paths and outcomes.
  • Defining the Role of a CEO (00:04:08)Mike outlines the CEO's responsibilities, focusing on innovation and growth.
  • Transition from Technician to CEO (00:04:54)Mike shares his experience moving from a service advisor to a CEO role.
  • Strategic vs. Tactical Responsibilities (00:05:21)Discussion on the difference between strategic and tactical responsibilities in leadership.
  • The Importance of Delegation (00:06:21)Exploration of the challenges leaders face when delegating tasks to employees.
  • Creating Margins for Leadership (00:10:11)Mike discusses the necessity of creating margins in life for effective leadership.
  • Understanding Responsibilities as a CEO (00:11:01)The need for leaders to define their responsibilities and authority within the company.
  • The Moment of Realization (00:13:14)Mike shares a personal story about recognizing the need to stop doing everything alone.
  • The Value of Time Margins (00:15:40)Mike reflects on the benefits of creating time margins to connect with employees.
  • Building Relationships (00:17:17)Discussion on how effective CEOs build relationships with employees, customers, and the community to enhance business success.
  • Empowering Employees (00:18:07)Highlighting a CEO's journey from technician to delegating responsibilities, allowing focus on networking and business growth.
  • The Importance of Clarity (00:19:59)Discussion on how great leaders bring clarity to roles, responsibilities, authority, and accountability within their teams.

  
  
  Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: Thanks to our Partners, Shop Boss and 360 Payments Discover the transformative power of clear, empowering leadership. Father and son team Jeff and Mike Davidson emphasize the importance of clarity in leadership roles and the value of delegation and employee empowerment. Through practical advice, they highlight how effective leadership practices can foster employee development, build strong relationships, and drive business growth. Jeff and Mike Davidson, Leadershift, Email Mike: mike@leadershiplane.net, Mike’s previous episodes HERE. Show Notes
  • Importance of Clarity in Leadership (00:00:56)Mike emphasizes that clarity is the first job of a leader.
  • The Entrepreneurial Journey (00:01:07)Discussion of entrepreneurs starting as technicians and the importance of transitioning roles.
  • The EMT Concept (00:02:04)Introduction of the Entrepreneur, Manager, Technician framework in business.
  • The Story of Sue and Sam (00:02:54)A comparison of two business owners, highlighting different paths and outcomes.
  • Defining the Role of a CEO (00:04:08)Mike outlines the CEO's responsibilities, focusing on innovation and growth.
  • Transition from Technician to CEO (00:04:54)Mike shares his experience moving from a service advisor to a CEO role.
  • Strategic vs. Tactical Responsibilities (00:05:21)Discussion on the difference between strategic and tactical responsibilities in leadership.
  • The Importance of Delegation (00:06:21)Exploration of the challenges leaders face when delegating tasks to employees.
  • Creating Margins for Leadership (00:10:11)Mike discusses the necessity of creating margins in life for effective leadership.
  • Understanding Responsibilities as a CEO (00:11:01)The need for leaders to define their responsibilities and authority within the company.
  • The Moment of Realization (00:13:14)Mike shares a personal story about recognizing the need to stop doing everything alone.
  • The Value of Time Margins (00:15:40)Mike reflects on the benefits of creating time margins to connect with employees.
  • Building Relationships (00:17:17)Discussion on how effective CEOs build relationships with employees, customers, and the community to enhance business success.
  • Empowering Employees (00:18:07)Highlighting a CEO's journey from technician to delegating responsibilities, allowing focus on networking and business growth.
  • The Importance of Clarity (00:19:59)Discussion on how great leaders bring clarity to roles, responsibilities, authority, and accountability within their teams.

  
  
  Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>ec464e2a-5649-41f4-99a2-e6b47614803dSat, 03 Aug 2024 00:15:00 -050020:36falsefull9797Are We Unintentionally Devaluing Ourselves [FTR 096] Thanks to our Partners, Shop Boss, and 360 Payments Corey Evaldi discusses the issue of unintentional self-devaluation in the automotive industry. Corey advocates for a shift in mindset, urging industry professionals to see themselves as skilled specialists, and the importance of educating customers about the value of services. Corey highlights the need for clear communication, transparency in pricing, and fostering a positive industry image. Corey Evaldi, Olmstead Auto Care, Olmstead Falls, OH. Listen to Corey’s Episodes HERE. Show Notes
  • Watch Full Video Episode
  • Corey's Thoughts on Devaluation (00:00:06)Corey discusses the theme of self-devaluation in the automotive industry.
  • Educating Customers on Value (00:01:08)Corey emphasizes the need for better customer education regarding service value.
  • Importance of Thorough Inspections (00:02:09)Corey advocates for comprehensive DVI inspections beyond just pricing.
  • Value of Skilled Specialists (00:03:07)Discussion on the importance of skilled specialists and quality parts.
  • Understanding Diagnostic Time (00:04:01)Corey explains the significance of diagnostic time in pricing services.
  • Undervaluing Knowledge and Skills (00:05:02)Corey points out how industry professionals undervalue their expertise.
  • Reframing Industry Perceptions (00:06:48)Corey argues for changing perceptions of automotive professionals.
  • Building Value in Services (00:07:16)Corey stresses the importance of communicating the value of services provided.
  • Professional Appearance Matters (00:08:24)Discussion on the importance of maintaining a professional appearance.
  • Negative Talk About Competitors (00:10:27)Corey warns against speaking negatively about competitors and its impact.
  • Encouraging Industry Change (00:11:28)Corey calls for individual responsibility in promoting industry value.

  
  
  Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: Thanks to our Partners, Shop Boss, and 360 Payments Corey Evaldi discusses the issue of unintentional self-devaluation in the automotive industry. Corey advocates for a shift in mindset, urging industry professionals to see themselves as skilled specialists, and the importance of educating customers about the value of services. Corey highlights the need for clear communication, transparency in pricing, and fostering a positive industry image. Corey Evaldi, Olmstead Auto Care, Olmstead Falls, OH. Listen to Corey’s Episodes HERE. Show Notes
  • Watch Full Video Episode
  • Corey's Thoughts on Devaluation (00:00:06)Corey discusses the theme of self-devaluation in the automotive industry.
  • Educating Customers on Value (00:01:08)Corey emphasizes the need for better customer education regarding service value.
  • Importance of Thorough Inspections (00:02:09)Corey advocates for comprehensive DVI inspections beyond just pricing.
  • Value of Skilled Specialists (00:03:07)Discussion on the importance of skilled specialists and quality parts.
  • Understanding Diagnostic Time (00:04:01)Corey explains the significance of diagnostic time in pricing services.
  • Undervaluing Knowledge and Skills (00:05:02)Corey points out how industry professionals undervalue their expertise.
  • Reframing Industry Perceptions (00:06:48)Corey argues for changing perceptions of automotive professionals.
  • Building Value in Services (00:07:16)Corey stresses the importance of communicating the value of services provided.
  • Professional Appearance Matters (00:08:24)Discussion on the importance of maintaining a professional appearance.
  • Negative Talk About Competitors (00:10:27)Corey warns against speaking negatively about competitors and its impact.
  • Encouraging Industry Change (00:11:28)Corey calls for individual responsibility in promoting industry value.

  
  
  Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>cdc5581b-7f7f-4aba-94ca-3a28d1a41048Fri, 26 Jul 2024 00:15:00 -050012:41falsefull9696Are You Setting Your Employees Up To Fail? [FTR 095] Thanks to our Partners, Shop Boss, and 360 Payments By setting realistic expectations, providing necessary support and training, fostering a positive work environment, and maintaining transparency and honesty, business owners can create a more productive and harmonious workplace. Implementing these actionable tips from Kevin Eckler can help reduce turnover, improve employee satisfaction, and ultimately lead to a more successful business. Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY. Listen to Kevin’s previous episodes HERE. Show Notes
  • Watch Full Video Episode
  • The challenges in the automotive industry (00:00:06) Discussion about the struggles and shortcomings in hiring and managing employees in the automotive industry.
  • Setting up employees for failure (00:01:01) The tendency to bring in new employees without realistic expectations and necessary support, leading to repeated failures.
  • Lack of support and training for new employees (00:02:43) Failure to equip new employees with the tools, support, and training needed for success in their positions.
  • Creating a toxic work environment (00:03:40) The impact of avoiding confrontations and failing to address issues on creating a toxic work environment and setting employees up to fail.
  • Self-awareness and accountability (00:06:34) The importance of self-awareness in how one's actions and words influence the atmosphere and attitude in the workplace.
  • Honesty about the challenges and vision of the business (00:08:08) The importance of being honest about the difficulties and vision of the business when bringing in new employees and setting realistic expectations.

  
  
  Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our...]]> Thanks to our Partners, Shop Boss, and 360 Payments By setting realistic expectations, providing necessary support and training, fostering a positive work environment, and maintaining transparency and honesty, business owners can create a more productive and harmonious workplace. Implementing these actionable tips from Kevin Eckler can help reduce turnover, improve employee satisfaction, and ultimately lead to a more successful business. Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY. Listen to Kevin’s previous episodes HERE. Show Notes
  • Watch Full Video Episode
  • The challenges in the automotive industry (00:00:06) Discussion about the struggles and shortcomings in hiring and managing employees in the automotive industry.
  • Setting up employees for failure (00:01:01) The tendency to bring in new employees without realistic expectations and necessary support, leading to repeated failures.
  • Lack of support and training for new employees (00:02:43) Failure to equip new employees with the tools, support, and training needed for success in their positions.
  • Creating a toxic work environment (00:03:40) The impact of avoiding confrontations and failing to address issues on creating a toxic work environment and setting employees up to fail.
  • Self-awareness and accountability (00:06:34) The importance of self-awareness in how one's actions and words influence the atmosphere and attitude in the workplace.
  • Honesty about the challenges and vision of the business (00:08:08) The importance of being honest about the difficulties and vision of the business when bringing in new employees and setting realistic expectations.

  
  
  Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>58aeef89-5414-450f-97c3-747ec8005189Fri, 19 Jul 2024 00:15:00 -050010:00falsefull9595How Can Technicians Make a Personal Commitment to Training and Improvement? [FTR 094] Thanks to our Partners, Shop Boss, and 360 Payments Bill Weaver from NAPA Autotech discusses the vital role of personal commitment to training for automotive technicians. He shares his experiences and emphasizes the importance of continuous education, mentorship, and self-education. Weaver highlights the need for technicians to invest time in training through various platforms and stresses the significance of applying acquired knowledge in the workplace. Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Show Notes
  • Watch Full Video Episode
  • The importance of training (00:00:30) Bill Weaver discusses the need for training and motivation for technicians to take more training.
  • Personal commitment to training (00:02:19) Weaver emphasizes the importance of making a personal commitment to continuous education and improvement.
  • Applying training knowledge in the workplace (00:06:49) Weaver discusses the importance of applying the knowledge gained from training in the workplace and demonstrating the return on investment.
  • Making a commitment to continuous education (00:08:56) Weaver encourages dedicating time for education and embracing it to improve diagnostic speed and communication in the shop.

  
  
  Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: Thanks to our Partners, Shop Boss, and 360 Payments Bill Weaver from NAPA Autotech discusses the vital role of personal commitment to training for automotive technicians. He shares his experiences and emphasizes the importance of continuous education, mentorship, and self-education. Weaver highlights the need for technicians to invest time in training through various platforms and stresses the significance of applying acquired knowledge in the workplace. Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Show Notes
  • Watch Full Video Episode
  • The importance of training (00:00:30) Bill Weaver discusses the need for training and motivation for technicians to take more training.
  • Personal commitment to training (00:02:19) Weaver emphasizes the importance of making a personal commitment to continuous education and improvement.
  • Applying training knowledge in the workplace (00:06:49) Weaver discusses the importance of applying the knowledge gained from training in the workplace and demonstrating the return on investment.
  • Making a commitment to continuous education (00:08:56) Weaver encourages dedicating time for education and embracing it to improve diagnostic speed and communication in the shop.

  
  
  Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>697d1b30-893a-449c-9be7-caac716afe58Fri, 12 Jul 2024 00:15:00 -050011:36falsefull9494The Tomorrow You’re Dreaming Of Is Created Today [FTR093] Thanks to our Partners, Shop Boss, and 360 Payments Rick White discusses the concept of future tripping, which involves focusing on negative possibilities in the future, and reverse future tripping, which entails dwelling on the past. He emphasizes the importance of staying present, learning from past experiences, and planning for the future through actionable steps. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com Show Notes
  • Watch Full Video Episode
  • Future Tripping and Reverse Future Tripping (00:00:29) Rick White explains the concepts of future tripping and reverse future tripping, emphasizing how they can hinder progress and cause fear and anxiety.
  • The Impact of Future Tripping (00:01:16) Rick discusses how future tripping can lead to fear, lack of movement, and misgivings, and advises to stop future tripping.
  • Planning for the Future and Living in the Present (00:05:35) Rick encourages listeners to dream big, plan for the future, and live in the present to create the tomorrow they desire.
  • Conclusion and Call to Action (00:07:13) Rick summarizes the importance of learning from the past, planning for the future, and taking action in the present, and invites further discussion.

  
  
  Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: Thanks to our Partners, Shop Boss, and 360 Payments Rick White discusses the concept of future tripping, which involves focusing on negative possibilities in the future, and reverse future tripping, which entails dwelling on the past. He emphasizes the importance of staying present, learning from past experiences, and planning for the future through actionable steps. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com Show Notes
  • Watch Full Video Episode
  • Future Tripping and Reverse Future Tripping (00:00:29) Rick White explains the concepts of future tripping and reverse future tripping, emphasizing how they can hinder progress and cause fear and anxiety.
  • The Impact of Future Tripping (00:01:16) Rick discusses how future tripping can lead to fear, lack of movement, and misgivings, and advises to stop future tripping.
  • Planning for the Future and Living in the Present (00:05:35) Rick encourages listeners to dream big, plan for the future, and live in the present to create the tomorrow they desire.
  • Conclusion and Call to Action (00:07:13) Rick summarizes the importance of learning from the past, planning for the future, and taking action in the present, and invites further discussion.

  
  
  Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>5bebd0a0-36ff-458a-aab9-92642e9a6f02Fri, 05 Jul 2024 00:15:00 -050008:14falsefull9393Here Is What I’m Doing For In House Training [FTR 092] Thanks to our Partner, Shop Boss and 360 Payments Tom Petty discusses the critical importance of technical training in the automotive industry. By addressing the skills gap, developing young talent, investing in continuous training, and embracing technological advancements, the industry can ensure a skilled and competent workforce ready to tackle the challenges of modern automotive technology. Tom Petty, Petty Motorworks, Waretown, NJ. Tom's previous episodes HERE Show Notes
  • Watch Full Video Episode
  • The importance of technical training (00:00:06) Tom Petty emphasizes the need for shop owners to be engaged in creating a culture of technical training.
  • The changing automotive industry (00:00:27) The automotive industry is rapidly evolving, and in-house training and mentorship are crucial for staying competitive.
  • Cultivating young talent (00:02:18) Establishing apprentice programs and developing young individuals with the right skills and attitude for the automotive industry.
  • Building a supportive network (00:05:12) The importance of collaboration and support among local automotive shops to develop and nurture young talent.
  • Identifying and nurturing talent (00:07:21) Recognizing individuals with basic skill sets and natural aptitude and cultivating them into valuable technicians.
  • Challenges in the industry (00:08:51) The industry's failure to focus on education and talent development leading to frustration and departure of potential talent.

  
  
  Thanks to our Partner, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: Thanks to our Partner, Shop Boss and 360 Payments Tom Petty discusses the critical importance of technical training in the automotive industry. By addressing the skills gap, developing young talent, investing in continuous training, and embracing technological advancements, the industry can ensure a skilled and competent workforce ready to tackle the challenges of modern automotive technology. Tom Petty, Petty Motorworks, Waretown, NJ. Tom's previous episodes HERE Show Notes
  • Watch Full Video Episode
  • The importance of technical training (00:00:06) Tom Petty emphasizes the need for shop owners to be engaged in creating a culture of technical training.
  • The changing automotive industry (00:00:27) The automotive industry is rapidly evolving, and in-house training and mentorship are crucial for staying competitive.
  • Cultivating young talent (00:02:18) Establishing apprentice programs and developing young individuals with the right skills and attitude for the automotive industry.
  • Building a supportive network (00:05:12) The importance of collaboration and support among local automotive shops to develop and nurture young talent.
  • Identifying and nurturing talent (00:07:21) Recognizing individuals with basic skill sets and natural aptitude and cultivating them into valuable technicians.
  • Challenges in the industry (00:08:51) The industry's failure to focus on education and talent development leading to frustration and departure of potential talent.

  
  
  Thanks to our Partner, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>9357833e-8baf-4732-b3ea-628e7897d020Fri, 28 Jun 2024 00:15:00 -050009:30falsefull9292Stop Quoting Price Over the Phone – Maylan NewtonMaylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE.

  “He is ‘just a car guy’ with lots of knowledge and is brave enough to talk about it”. Maylan’s purpose is to educate leaders to be a better owner or service writer.

  Talking Points:

  • Get Away from the Price Driven model of Business and get back to the Quality and Relationship Business
  • Stop quoting price over the phone
  • If you quote a price, make it the last thing you do not the first
  • You don’t have to be cheap to be busy
  • Price can be 6th or 7th on a customers list of needs
  • When you quote a price over the phone you are setting up to be a more difficult repair process and saleWhat happened to the quote you gave me
  • The service write needs skill to not quote a price over the phone
  • Vehicles are too complex and sophisticated to quote a price over the phoneIt is not your dad’s Oldsmobile
  • We are cannibalizing our industry by quoting a price
  • Do you really want the customer who wants the lowest price?
  • In today’s climate spend extra effort to tell the customers about your touchless transaction and the sanitizing efforts you are putting forth
  • If customers wanted a cheap price there would not be top shops out there not dealing with price first
  • We need to show the value of what we do and be proud of our investments in people, training and equipment
  
  

  Be socially involved and in touch with the show:

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  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

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  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE.

  “He is ‘just a car guy’ with lots of knowledge and is brave enough to talk about it”. Maylan’s purpose is to educate leaders to be a better owner or service writer.

  Talking Points:

  • Get Away from the Price Driven model of Business and get back to the Quality and Relationship Business
  • Stop quoting price over the phone
  • If you quote a price, make it the last thing you do not the first
  • You don’t have to be cheap to be busy
  • Price can be 6th or 7th on a customers list of needs
  • When you quote a price over the phone you are setting up to be a more difficult repair process and saleWhat happened to the quote you gave me
  • The service write needs skill to not quote a price over the phone
  • Vehicles are too complex and sophisticated to quote a price over the phoneIt is not your dad’s Oldsmobile
  • We are cannibalizing our industry by quoting a price
  • Do you really want the customer who wants the lowest price?
  • In today’s climate spend extra effort to tell the customers about your touchless transaction and the sanitizing efforts you are putting forth
  • If customers wanted a cheap price there would not be top shops out there not dealing with price first
  • We need to show the value of what we do and be proud of our investments in people, training and equipment
  
  

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>1d5d8b42-48d4-4617-a1e1-9883c271aaedMon, 30 Mar 2020 00:15:00 -050010:17falsefull9191FTR 091 Stop Quoting Price Over the Phone – Maylan Newton Maylan Newton from Educational Seminars Institute has a strong conviction of quoting a price over the phone. If customers wanted a cheap price, he says, there would not be top shops out there that are not dealing with price first. And he questions if you really want the customer who wants the lowest price?Financial struggles. Gain Control of your FinancesWith me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT.

  As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone.

  Maryann was a banker turned business owner. Tony was a technician turned shop owner. She is also a member of Women in Auto Care and owns smallbizvantage.com

  Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created.

  Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Hear Maryann in her previous episodes HERE.

  Talking points:

  • We never taught financial terms and budgeting in our youth
  • Budgeting is one of the reasons people struggle with finances
  • Do you understand if you pay the minimum on a credit card, how much you pay over time principle and interest?
  • If you are struggling financially in your personal life, you will struggle with it in your business life
  • The stress is very tough to manage
  • Get help with financial management and budgeting
  • Tell your school boards and teachers that we need financial education or simple budgeting
  • Resources:Dave Ramsey
  • Mike Micahlowicz “Profit First” SP Link
  • Budgeting helps you stay out of financial trouble and the ups and downs of a business cycle
  • It is too easy to swipe a card and lose track of what you are spending
  • Don’t spend what you don’t have
  
  ]]>With me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT.

  As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone.

  Maryann was a banker turned business owner. Tony was a technician turned shop owner. She is also a member of Women in Auto Care and owns smallbizvantage.com

  Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created.

  Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Hear Maryann in her previous episodes HERE.

  Talking points:

  • We never taught financial terms and budgeting in our youth
  • Budgeting is one of the reasons people struggle with finances
  • Do you understand if you pay the minimum on a credit card, how much you pay over time principle and interest?
  • If you are struggling financially in your personal life, you will struggle with it in your business life
  • The stress is very tough to manage
  • Get help with financial management and budgeting
  • Tell your school boards and teachers that we need financial education or simple budgeting
  • Resources:Dave Ramsey
  • Mike Micahlowicz “Profit First” SP Link
  • Budgeting helps you stay out of financial trouble and the ups and downs of a business cycle
  • It is too easy to swipe a card and lose track of what you are spending
  • Don’t spend what you don’t have
  
  ]]>673f389a-52f8-4dd6-b3f8-8d0afcba4a03Thu, 26 Mar 2020 00:15:00 -050007:22falsefull9090Maryann Croce, who with her husband Tony own Croce Transmissions in Norwalk CT is also a business coach with her company smallgizvantage.com She has a strong message of financial survival. Find the show notes at remarkableresults.biz/f090 In spite of our current Covid-19 situation, Maryann’s For The Record monologue drives the perfect point. Surviving your financial struggles. Gain Control of your Finances.Cecil Bullard - Parts Pricing in the Age of Online Parts SellersCecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals.

  Previous episodes featuring or mentioning Cecil, click HERE.

  Institute for Automotive Business Excellence website.

   

  Talking Points:

  • Re-thinking parts margins based on pricing transparency from online parts sellers
  • He doesn’t like the strategy that we need to re-think how we
  • Consider what your parts and equipment suppliers do for you.Local availability
  • Training
  • Support of local and regional events
  • We need to dictate how we run our business not the other way aroundWe have a lot invested in our shops
  • Don’t let the online market to influence how you run your business
  • If you buy parts from an online supplier you are helping them and hurting yourself
  
  

  Important links below:

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals.

  Previous episodes featuring or mentioning Cecil, click HERE.

  Institute for Automotive Business Excellence website.

   

  Talking Points:

  • Re-thinking parts margins based on pricing transparency from online parts sellers
  • He doesn’t like the strategy that we need to re-think how we
  • Consider what your parts and equipment suppliers do for you.Local availability
  • Training
  • Support of local and regional events
  • We need to dictate how we run our business not the other way aroundWe have a lot invested in our shops
  • Don’t let the online market to influence how you run your business
  • If you buy parts from an online supplier you are helping them and hurting yourself
  
  

  Important links below:

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>ad1aaa69-7646-453c-a834-001e99428fd9Mon, 16 Mar 2020 00:15:00 -050007:10falsefull8989Cecil Bullard - Parts Pricing in the Age of Online Parts Sellers [FTR 089] Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. Re-thinking parts margins based on pricing transparency from online parts sellers. He doesn’t like the strategy that we need to re-think how we price our parts to our customers just because of pricing transparencyShops Putting Others Down. WHY? - Tom PalermoTom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes HERE.

  Key Talking Points:

  • Why do shops put other shops down?Possibly they don’t know where the next job is coming from
  • They don’t have a value proposition for the customer so negative talk persists
  • Bottom feeders will do anything and say anything to capture a sale
  • There is no secret sauce to protect. Networking is the rule!
  • Observe other companies on how their systems and processes work. Take ideas back to your company
  • As independents we are nimble, we can make quick changes vs the big corporate players
  • Always be learning and look for the small improvements that over time will have a big impact on your business
  
  

  Important links below:

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes HERE.

  Key Talking Points:

  • Why do shops put other shops down?Possibly they don’t know where the next job is coming from
  • They don’t have a value proposition for the customer so negative talk persists
  • Bottom feeders will do anything and say anything to capture a sale
  • There is no secret sauce to protect. Networking is the rule!
  • Observe other companies on how their systems and processes work. Take ideas back to your company
  • As independents we are nimble, we can make quick changes vs the big corporate players
  • Always be learning and look for the small improvements that over time will have a big impact on your business
  
  

  Important links below:

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>7f7829da-4bbd-446c-8bad-fd71ef7b86e1Mon, 09 Mar 2020 00:15:00 -050013:55falsefull8888FTR 088 Tom Palermo - Shops Putting Others Down. WHY? Why does this industry pull itself down? It hurts the entire industry’s reputation and customer confidence in us. We are a high tech industry today so why degrade it. Tom offers a few suggestions in his rant. I agree with him. We’ve worked hard with the over 745 episodes in the podcast library to help the industry flourish, grow and build a stronger reputation. Why can’t there be co-opetition and support from every shop? Doctors all exist in each community without trashing each other. There is enough business for everyone. That’s the bottom line. So why pull each other down.Kevin Lekas - ASE Renewal APP - Certification Without ExpirationKevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin's previous episodes HERE.

  Key Talking Points:

  • myASE renewal app is now branded ASE Renewal APP
  • One year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on board
  • www.aserenewalapp.com
  • Certify without going to a testing center
  • Automotive certifications only at this time A1 - A9 
  •  Participation is you are expired, nearing or currently certified
  • The APP will have some new tech questions
  • There will be second and third chance questions that will be similar to the one you did not get correct
  • Designed for a 12 month cycle
  • Certification Without Expiration
  • Future:L1 is being looked at. A challenging project that they are considering
  • G1
  
  

  Important links below:

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>Kevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin's previous episodes HERE.

  Key Talking Points:

  • myASE renewal app is now branded ASE Renewal APP
  • One year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on board
  • www.aserenewalapp.com
  • Certify without going to a testing center
  • Automotive certifications only at this time A1 - A9 
  •  Participation is you are expired, nearing or currently certified
  • The APP will have some new tech questions
  • There will be second and third chance questions that will be similar to the one you did not get correct
  • Designed for a 12 month cycle
  • Certification Without Expiration
  • Future:L1 is being looked at. A challenging project that they are considering
  • G1
  
  

  Important links below:

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>7eba4155-9d76-4d27-a66a-66a590b149e3Mon, 02 Mar 2020 00:15:00 -050007:40falsefull8787Kim Aurenheimer - Fall In Love With Your Business, AgainKim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout

  Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process.

  In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes HERE.

  Key Talking Points:

  • Gallop poll says 70% of employees are not engaged in the business they work for
  • Reflect and identify a disengaged employee. Take note:Quick to complain
  • First to see the bad parts of their job
  • Complain about their co-workes
  • Do the basic/bare minimum in their work duties
  • Not willing to cooperate to find solutions
  • Fight the needs of the business
  • Quick to tell people that they are not happy
  • Not friendly to be around
  • Don’t show at social events or team building. Loner.
  • They quit your business but keep getting a paycheck from you. They stay.
  • 12% of happy workers are more productive than those that are not
  • The productivity of your business is dependent on happy employees
  • The biggest factor is the employee’s relationship with their bossAre you the tripping point of disengaged employees?
  • The culture of our business, first and foremost, drives happy employees, customers and owners
  • Step back and make sure you (owner) is not the problem
  • Speak to your key people and find out why they like to come to work each day
  • Fall back in love with your business. Find your pride
  • Learn from others
  
  

  Important links below:

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of...]]>Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout

  Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process.

  In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes HERE.

  Key Talking Points:

  • Gallop poll says 70% of employees are not engaged in the business they work for
  • Reflect and identify a disengaged employee. Take note:Quick to complain
  • First to see the bad parts of their job
  • Complain about their co-workes
  • Do the basic/bare minimum in their work duties
  • Not willing to cooperate to find solutions
  • Fight the needs of the business
  • Quick to tell people that they are not happy
  • Not friendly to be around
  • Don’t show at social events or team building. Loner.
  • They quit your business but keep getting a paycheck from you. They stay.
  • 12% of happy workers are more productive than those that are not
  • The productivity of your business is dependent on happy employees
  • The biggest factor is the employee’s relationship with their bossAre you the tripping point of disengaged employees?
  • The culture of our business, first and foremost, drives happy employees, customers and owners
  • Step back and make sure you (owner) is not the problem
  • Speak to your key people and find out why they like to come to work each day
  • Fall back in love with your business. Find your pride
  • Learn from others
  
  

  Important links below:

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>247dc0cb-356b-45f3-8c94-a97a226cd965Mon, 24 Feb 2020 00:15:00 -050015:48falsefull8686FTR 086 Kim Aurenheimer - Fall in Love With Your Business, Again! Kim Aurenheimer from CS Automotive in Brentwood, TN sites a Gallop survey that says 70% of employees are not engaged in the business they work for. She offers solutions on how to spot unengaged employees.Bob Greenwood on Billed Hours Per ROBob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today. Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE. Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE. Key Talking Points:
  • We are in a knowledge-based business
  • Your billed hours are a productivity measurement
  • Sales is an activity measure
  • Net profit is created by being productive
  • What is your productivity level/measure in your shop
  • Average needs to be 2.5 hours per RO
  • The industry is coming in at 1.4 and 1.7 per RO
  • What is your business mix?Commercial / Consumer
  • Take the total labor revenue you billed last year divide by your labor rateYou get the number of billed hours you sold
  • Take the number of RO and divide by that number (billed hours sold)
  • Improved average hours of billed labor will build your net profit.
  • Productivity creates net profit
  • Activity just keeps you busy
  
  Important links below: Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today. Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE. Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE. Key Talking Points:
  • We are in a knowledge-based business
  • Your billed hours are a productivity measurement
  • Sales is an activity measure
  • Net profit is created by being productive
  • What is your productivity level/measure in your shop
  • Average needs to be 2.5 hours per RO
  • The industry is coming in at 1.4 and 1.7 per RO
  • What is your business mix?Commercial / Consumer
  • Take the total labor revenue you billed last year divide by your labor rateYou get the number of billed hours you sold
  • Take the number of RO and divide by that number (billed hours sold)
  • Improved average hours of billed labor will build your net profit.
  • Productivity creates net profit
  • Activity just keeps you busy
  
  Important links below: Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.]]>2dab2892-d720-4eb2-a763-02984dea4099Mon, 17 Feb 2020 00:15:00 -050006:08falsefull8585FTR 085 Bob Greenwood on Billed Hours per RO. We are in a knowledge-based business. Your billed hours are a productivity measure. Net profit is created by being productive.Ben Johnson - The Power of WHYBen Johnson, Director, Project Management, Mitchell 1

  Key Talking Points:

  • Some companies challenges is its own success
  • Business start with a vision and a why
  • Over time we tend to not focus on your why but our what
  • If you look at your competition and feel you have to duplicate or mimic what they are ding and it doesn’t fit into your why then don’t do it.
  • If you live your WHY then the money will come
  
  

   

  Important links below:

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>Ben Johnson, Director, Project Management, Mitchell 1

  Key Talking Points:

  • Some companies challenges is its own success
  • Business start with a vision and a why
  • Over time we tend to not focus on your why but our what
  • If you look at your competition and feel you have to duplicate or mimic what they are ding and it doesn’t fit into your why then don’t do it.
  • If you live your WHY then the money will come
  
  

   

  Important links below:

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>92eab885-a63c-4f33-b1e8-9ab8018b92f8Mon, 10 Feb 2020 00:15:00 -050006:06falsefull8484FTR 084 Ben Johnson - The Power of WHYJerry Holcom - Banking on Our Future - TTEF ScholarshipsWith nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute.

  Jerry Holcom owns S & S Service Center in Kansas City, MO, is a co-founder of Vision and is the past President of the Midwest Auto Care Alliance (MWACA).

  Talking Points:

  • Getting and keeping technicians continues to be a big problem
  • Scholarships are an answer for the training of our upcoming technicians
  • Dave DeCourcey and Harvey Chan are two outstanding trainers worthy of having scholarships in their names.
  • The Ed Schaeffer Management Scholarship honors a shop owner, manager or service advisor to honor Ed’s contribution to our industry
  • Our legacy aftermarket trainers who have passed is an important reason to build scholarships in their names and keep their legacy going for a perfect cause.
  • MWACA is committed to providing scholarships for technicians and your help is needed
  • Write a check to the TTEF fund: Mail it to MWACA, 5950 N. Oak Trafficway, Suite 201, Gladstone, MO 64118You can specify a certain scholarship or it will go into the general fund
  • This is a 501 c (3) non-for profit corp
  • Donate items to TTEF silent auction in conjunction with Vision 
  • You can personalize a student scholarship for $1,000 and get recognized at Vision
  • You can endow a scholarship for years with a $20,000 check to make the scholarship self-sufficient
  • Make TTEF a beneficiary in your Will
  
  

  Important links below

  Message from Jerry:

  Happy New Year everyone. Here’s to growth and success in all we do in 2020. Although I have served my 4 years as president, I have a few things to talk about and Sheri Hamilton, Executive Director, told me she would make it happen.

  One of my prime goals is to find ways to continue funding scholarships for students, current technicians, and managers. These are close to my heart as Dave DeCourcey, Harvey Chan, and Ed Schaeffer were all good friends, and I feel it is not only appropriate but necessary, to honor their memories with scholarships. In addition, I have followed the careers of several of our previous student scholarship recipients and am overjoyed by the success that many of them have experienced.

  This is the reason we created the Technicians of Tomorrow Educational Foundation (TTEF). Our eventual goal is to have several self-sustaining scholarships funded by you. Typically, $20,000 to $25,000 is needed to endow a scholarship that pays out $1,000 every year, so you can see that we will need to raise the stakes if we want to continue awarding four $1000 student scholarships, the Ed Schaeffer Memorial Scholarship, the Dave DeCourcey Scholarship, and the Harvey Chan Memorial Scholarship each year.

  The TTEF is a 501(c)(3) organization, so any contributions should be tax-deductible. I urge you to write a check to TTEF for whatever amount you can afford (and a little more). We also have the silent auction in cooperation with VISION, so if you have an item that may have value to anyone else, please donate it to the silent auction to benefit the scholarship fund.

  I mentioned an endowment above, and that is a fantastic method of funding the foundation. If you would like to have one of our student scholarships sponsored by your company, you can send a check for $1,000 and note that you would like to help present the “XYZ Company...]]>With nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute.

  Jerry Holcom owns S & S Service Center in Kansas City, MO, is a co-founder of Vision and is the past President of the Midwest Auto Care Alliance (MWACA).

  Talking Points:

  • Getting and keeping technicians continues to be a big problem
  • Scholarships are an answer for the training of our upcoming technicians
  • Dave DeCourcey and Harvey Chan are two outstanding trainers worthy of having scholarships in their names.
  • The Ed Schaeffer Management Scholarship honors a shop owner, manager or service advisor to honor Ed’s contribution to our industry
  • Our legacy aftermarket trainers who have passed is an important reason to build scholarships in their names and keep their legacy going for a perfect cause.
  • MWACA is committed to providing scholarships for technicians and your help is needed
  • Write a check to the TTEF fund: Mail it to MWACA, 5950 N. Oak Trafficway, Suite 201, Gladstone, MO 64118You can specify a certain scholarship or it will go into the general fund
  • This is a 501 c (3) non-for profit corp
  • Donate items to TTEF silent auction in conjunction with Vision 
  • You can personalize a student scholarship for $1,000 and get recognized at Vision
  • You can endow a scholarship for years with a $20,000 check to make the scholarship self-sufficient
  • Make TTEF a beneficiary in your Will
  
  

  Important links below

  Message from Jerry:

  Happy New Year everyone. Here’s to growth and success in all we do in 2020. Although I have served my 4 years as president, I have a few things to talk about and Sheri Hamilton, Executive Director, told me she would make it happen.

  One of my prime goals is to find ways to continue funding scholarships for students, current technicians, and managers. These are close to my heart as Dave DeCourcey, Harvey Chan, and Ed Schaeffer were all good friends, and I feel it is not only appropriate but necessary, to honor their memories with scholarships. In addition, I have followed the careers of several of our previous student scholarship recipients and am overjoyed by the success that many of them have experienced.

  This is the reason we created the Technicians of Tomorrow Educational Foundation (TTEF). Our eventual goal is to have several self-sustaining scholarships funded by you. Typically, $20,000 to $25,000 is needed to endow a scholarship that pays out $1,000 every year, so you can see that we will need to raise the stakes if we want to continue awarding four $1000 student scholarships, the Ed Schaeffer Memorial Scholarship, the Dave DeCourcey Scholarship, and the Harvey Chan Memorial Scholarship each year.

  The TTEF is a 501(c)(3) organization, so any contributions should be tax-deductible. I urge you to write a check to TTEF for whatever amount you can afford (and a little more). We also have the silent auction in cooperation with VISION, so if you have an item that may have value to anyone else, please donate it to the silent auction to benefit the scholarship fund.

  I mentioned an endowment above, and that is a fantastic method of funding the foundation. If you would like to have one of our student scholarships sponsored by your company, you can send a check for $1,000 and note that you would like to help present the “XYZ Company TTEF Scholarship” at our Celebration of Independents on Saturday evening of VISION. If you send a check for $20,000 made out to TTEF, we’ll let you help present the award for several years!

  Our industry needs young people that want to be in the auto repair business, and this is one of the best ways for you to help get some people in the door. Please consider writing a check to TTEF for $1,000 or $20,000 or whatever amount you can contribute. Also, make a donation to the silent auction. You’ll actually be helping to solve the technician shortage and you will feel good about helping your industry by helping attract more competent people into the schools and shops.

  Thank You,

  Jerry Holcom

  S & S Service

  Past President MWACA

  Vision Co-Founder

   

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>1f307c5f-e1af-44a7-8411-9c1b27def593Mon, 03 Feb 2020 00:15:00 -050007:35falsefull8383FTR 083 Jerry Holcom - Scholarships grow and engage our young talentSteve Finzel - Too Many FluidSteve Finzel, Finzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may just relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission fluids. Find Steve's previous episodes HERE.

  Talking Points

  • So many transmission fluids
  • Low viscosity and High viscosity are the major difference in the man fluids
  • Getting information has been tough. LV MV are the codes. What can be used
  • If we can’t stock all the different fluids why can’t we get information on what to use
  • CVT fluid is green. Honda says to use the blueWhen you order it you’ll find it is yellow
  • All too confusing
  
  

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>Steve Finzel, Finzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may just relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission fluids. Find Steve's previous episodes HERE.

  Talking Points

  • So many transmission fluids
  • Low viscosity and High viscosity are the major difference in the man fluids
  • Getting information has been tough. LV MV are the codes. What can be used
  • If we can’t stock all the different fluids why can’t we get information on what to use
  • CVT fluid is green. Honda says to use the blueWhen you order it you’ll find it is yellow
  • All too confusing
  
  

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>287a4f64-e586-450e-bed6-9fe47db1f0b1Mon, 27 Jan 2020 00:15:00 -050006:04falsefull8282FTR 082 Steve Finzel - Too Many Fluids Finzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission fluids.Brian Sump - Never Let Your Foot Off The PedalFTR 081 Brian Sump - Never Let Your Foot Off The Pedal

  Multi-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he learned. He says that you’ve got to review what works and keep the pedal to the metal. This is a great lesson in making small changes and pay attention to the results.

  Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and detailed, process-based management philosophy to grow the German-specialty shop into what a number of industry consultants consider to be an industry leader. Brian now has four locations. Listen to Brian’s previous episodes HERE

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>FTR 081 Brian Sump - Never Let Your Foot Off The Pedal

  Multi-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he learned. He says that you’ve got to review what works and keep the pedal to the metal. This is a great lesson in making small changes and pay attention to the results.

  Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and detailed, process-based management philosophy to grow the German-specialty shop into what a number of industry consultants consider to be an industry leader. Brian now has four locations. Listen to Brian’s previous episodes HERE

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>2cbe4ee4-23ac-4b02-9d4f-0fc1442bcf43Sun, 19 Jan 2020 00:15:00 -050014:02falsefull8181Matt Fanslow - Helping Local ShopsMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

  Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

  Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

  Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

  Talking Points:

  • At Matt's shop they create a three-fold flyer on any new equipment the shop buys and get it to the local shops
  • Shops do take advantage
  • Matt has shops take advantage of diagnostics and programming
  • He does not loan the tool but does the work that the tool is used for
  • He gives free adviceOn what tools he would use or area to look at
  • Potential for referrals
  • Some problems are very basic and that means there is a training/knowledge gap
  • Sometimes young techs are thrust into a situation without the knowledge and proper equipment
  
  

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

   

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

  Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

  Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

  Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

  Talking Points:

  • At Matt's shop they create a three-fold flyer on any new equipment the shop buys and get it to the local shops
  • Shops do take advantage
  • Matt has shops take advantage of diagnostics and programming
  • He does not loan the tool but does the work that the tool is used for
  • He gives free adviceOn what tools he would use or area to look at
  • Potential for referrals
  • Some problems are very basic and that means there is a training/knowledge gap
  • Sometimes young techs are thrust into a situation without the knowledge and proper equipment
  
  

  Be socially involved and in touch with the show:

  Facebook   Twitter   Linked In   Email

  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

  Buy Carm a Cup of Coffee 

   

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>ac588518-e59f-48f8-b7c0-84a574cfd67aMon, 13 Jan 2020 00:15:00 -050017:40falsefull8080Andy Bizub - Too Many Are Quick To Trash Each Other Based On Emotions And Not FactsAndy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes HERE.

  Talking Points:

  • We attack each other based on emotions and not facts
  • Does the supply industry know what they have to do to support the service professional?
  • Found a youtube video on comparing spark plugs from two different sourcesThe reviewer checked with the supplier and discovered that the Amazon plugs were counterfeit
  • Andy posted on a social media groupThe rub is how someone stood up for a product’s quality especially if the national manufacturer said it was counterfeit. Why would a national company stake its reputation on a false claim
  • We are helping each other more and more.
  • Too many still are critiquing and criticizing each other and this doesn’t help in a positive way
  • Andy is not going to respond to negative commentary anymore
  • We need to move ahead and be more progressive
  
  

  

  Be socially involved and in touch with the show:

  Facebook  Twitter  Linked In  Email   Events  Instagram  Speaking

  Subscribe to a free mobile listening app HERE.

  

  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

  Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to...]]>Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes HERE.

  Talking Points:

  • We attack each other based on emotions and not facts
  • Does the supply industry know what they have to do to support the service professional?
  • Found a youtube video on comparing spark plugs from two different sourcesThe reviewer checked with the supplier and discovered that the Amazon plugs were counterfeit
  • Andy posted on a social media groupThe rub is how someone stood up for a product’s quality especially if the national manufacturer said it was counterfeit. Why would a national company stake its reputation on a false claim
  • We are helping each other more and more.
  • Too many still are critiquing and criticizing each other and this doesn’t help in a positive way
  • Andy is not going to respond to negative commentary anymore
  • We need to move ahead and be more progressive
  
  

  

  Be socially involved and in touch with the show:

  Facebook  Twitter  Linked In  Email   Events  Instagram  Speaking

  Subscribe to a free mobile listening app HERE.

  

  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

  Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>05826d3b-b0fc-4aa9-8f34-545ebdb6fd1fMon, 06 Jan 2020 00:15:00 -050007:38falsefull79792020 - The Year You DO!Carm Capriotto, AAP, is a career automotive aftermarket professional. He hosts and produces the automotive aftermarket's premier podcasts. They include Remarkable Results Radio, the Town Hall Academy and For The Record.

  Carm is an influencer and connector of people and speaks to the industry about what he learns each day from the essential voices of the aftermarket.

  Talking Points

  • Let 2020 be your breakout year
  • Be a business person and not a fix-it person
  • The ‘Knowing-Doing Gap’ is real. Stop talking and start doing
  • “If you aren’t sitting on the edge then you are taking up too much room”
  • You have big responsibilities to your team and your customers. But most importantly to you and your family. You’ve invested heavily in time and money and need to start showing something for it
  • Check our a Harvard Business Review IdeaCast titled ‘The Art of Asking For and Getting Help” http://bit.ly/2EU6ont It is their episode 714
  • Start off the new year by reading Mitch Schneiders book MISFIRE: What to Do When Things Aren’t Running on All Cylinders
  • Implement Profit First. Find episodes HERE. Fix your cash management
  • Review your labor rate
  • Want to retire and sell the business? Tough task and you may not get anywhere near what you expect and worked so hard for. Start here and listen to the many episodes that discuss succession planning HERE.
  • Purposely plan for the new year and involve your team.Assign responsibilities (tasks) to individuals and a due date
  • Monitor the accomplishments.
  • Engage, and delegate
  
  

   

  

  Be socially involved and in touch with the show:

  Facebook  Twitter  Linked In  Email   Events  Instagram  Speaking

  Subscribe to a free mobile listening app HERE. 

  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicleCarm Capriotto, AAP, is a career automotive aftermarket professional. He hosts and produces the automotive aftermarket's premier podcasts. They include Remarkable Results Radio, the Town Hall Academy and For The Record.

  Carm is an influencer and connector of people and speaks to the industry about what he learns each day from the essential voices of the aftermarket.

  Talking Points

  • Let 2020 be your breakout year
  • Be a business person and not a fix-it person
  • The ‘Knowing-Doing Gap’ is real. Stop talking and start doing
  • “If you aren’t sitting on the edge then you are taking up too much room”
  • You have big responsibilities to your team and your customers. But most importantly to you and your family. You’ve invested heavily in time and money and need to start showing something for it
  • Check our a Harvard Business Review IdeaCast titled ‘The Art of Asking For and Getting Help” http://bit.ly/2EU6ont It is their episode 714
  • Start off the new year by reading Mitch Schneiders book MISFIRE: What to Do When Things Aren’t Running on All Cylinders
  • Implement Profit First. Find episodes HERE. Fix your cash management
  • Review your labor rate
  • Want to retire and sell the business? Tough task and you may not get anywhere near what you expect and worked so hard for. Start here and listen to the many episodes that discuss succession planning HERE.
  • Purposely plan for the new year and involve your team.Assign responsibilities (tasks) to individuals and a due date
  • Monitor the accomplishments.
  • Engage, and delegate
  
  

   

  

  Be socially involved and in touch with the show:

  Facebook  Twitter  Linked In  Email   Events  Instagram  Speaking

  Subscribe to a free mobile listening app HERE. 

  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

  Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>b567ce49-ac83-479f-9587-dd44ac9eacc8Mon, 30 Dec 2019 00:15:00 -050016:58falsefull7878FTR 078 Carm Capriotto - 2020 - The Year You DO! - Make 2020 Your Best Year YetMatt Fanslow - Kobayashi Maru - Lessons From Star TrekMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

  Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

  Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

  Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

  The Kobayashi Maru is a training exercise in the fictional Star Trek universe designed to test the character of Starfleet Academy cadets in a no-win scenario.

  • There was one Starfleet cadet that beat the ‘no-win’ Kobayashi Maru
  • Do you have a Kobayashi Maru (no-win situation) in your shop or in your bays
  • Are your supporting systems so broken that your people are designed to fail (unwittingly) and they cheat the game to win
  • Do you get upset because your equipment, systems, and processes do not support anything but gamesmanship to win?
  
  

   

  

  Be socially involved and in touch with the show:

  Facebook  Twitter  Linked In  Email   Events  Instagram  Speaking

  Subscribe to a free mobile listening app HERE. 

  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with...]]>Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

  Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

  Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

  Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

  The Kobayashi Maru is a training exercise in the fictional Star Trek universe designed to test the character of Starfleet Academy cadets in a no-win scenario.

  • There was one Starfleet cadet that beat the ‘no-win’ Kobayashi Maru
  • Do you have a Kobayashi Maru (no-win situation) in your shop or in your bays
  • Are your supporting systems so broken that your people are designed to fail (unwittingly) and they cheat the game to win
  • Do you get upset because your equipment, systems, and processes do not support anything but gamesmanship to win?
  
  

   

  

  Be socially involved and in touch with the show:

  Facebook  Twitter  Linked In  Email   Events  Instagram  Speaking

  Subscribe to a free mobile listening app HERE. 

  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

  Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>269674cf-03ea-469c-b2d5-6287825fd867Mon, 23 Dec 2019 00:15:00 -050008:49falsefull7777FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take YouJosh McFarlin is an industry veteran, and a highly-regarded member of the automotive industry. Josh serves as VP of Strategic Business Operations for AirPro Diagnostics. In his position, Josh is responsible for all daily service operations including multiple technician service centers and all field personnel. Josh is ASE Master certified and holds an MBA from the University of Wisconsin. 

   Formerly Director of Curriculum and Product Development for I-CAR, Josh is known for his ability to form and mold strong collaborative teams, solve difficult problems and manage others with a leadership style that tackles challenges head-on. Josh’s career includes stops at Raytheon, Audi AG, Ford Motor Company, and Greenway Ford. Outside of office hours, Josh still remains connected to the industry. Among other endeavors, he currently serves as a board member for the Automotive Training Managers Council.

   

  Key Talking Points

  • The average age of working tech is climbing
  • Class size at CTE is declining
  • Can we share our stories of success within the aftermarket
  • Work ethic and passion got him where he is today
  • What is the potential of what is next in your career?
  • Are you willing to move to look for a new opportunity?
  • Do we know what opportunities exist in the automotive job market?
  • You may not see the crossroad coming. Keep your eyes wide open
  • Your opportunities may not be easily seen but they will get bigger every day
  • Grease monkey is a term of endearment for him and his colleagues but not healthy as a ‘label’ in the industry
  • Walk by an open door and find out what is inside
  • CTE Student to Ford Technician to the Ford Help Desk to Audi to Raytheon, to  I-Car to AirPro
  
  

   

  ---

  • A special thanks to Josh McFarlin for his contribution to the aftermarket.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.
  
  

   

   

  Josh McFarlin is an industry veteran, and a highly-regarded member of the automotive industry. Josh serves as VP of Strategic Business Operations for AirPro Diagnostics. In his position, Josh is responsible for all daily service operations including multiple technician service centers and all field personnel. Josh is ASE Master certified and holds an MBA from the University of Wisconsin. 

   Formerly Director of Curriculum and Product Development for I-CAR, Josh is known for his ability to form and mold strong collaborative teams, solve difficult problems and manage others with a leadership style that tackles challenges head-on. Josh’s career includes stops at Raytheon, Audi AG, Ford Motor Company, and Greenway Ford. Outside of office hours, Josh still remains connected to the industry. Among other endeavors, he currently serves as a board member for the Automotive Training Managers Council.

   

  Key Talking Points

  • The average age of working tech is climbing
  • Class size at CTE is declining
  • Can we share our stories of success within the aftermarket
  • Work ethic and passion got him where he is today
  • What is the potential of what is next in your career?
  • Are you willing to move to look for a new opportunity?
  • Do we know what opportunities exist in the automotive job market?
  • You may not see the crossroad coming. Keep your eyes wide open
  • Your opportunities may not be easily seen but they will get bigger every day
  • Grease monkey is a term of endearment for him and his colleagues but not healthy as a ‘label’ in the industry
  • Walk by an open door and find out what is inside
  • CTE Student to Ford Technician to the Ford Help Desk to Audi to Raytheon, to  I-Car to AirPro
  
  

   

  ---

  • A special thanks to Josh McFarlin for his contribution to the aftermarket.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.
  
  

   

   

  

  Be socially involved and in touch with the show:
  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

  Subscribe to a free mobile listening app HERE.

    

  ---

  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

  Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>https://remarkableresults.biz/?p=27396Mon, 16 Dec 2019 05:47:52 -050017:38falsefullFTR 076 Dream Big - You’ll be surprised Where a Career in the Automotive Will Take YouFTR 075: Bill Hill – Yearly Bonus is All About a Commitment to TrainingBill Hill owner of Mighty Auto Pro from Medina, OH has owned the 19 bay 10,000 sq ft shop for 21 years.  He believes that processes and procedures are very important to a successful shop along with having FUN. He says that you need to make FUN an important part of your day because this business can be challenging. (we all know that).

  Hear Bill’s previous episodes HERE.

  Key Talking Points

  • Staff engagement in training
  • Bill pays for all training classes They can go to any class they want
    • It could be an excel spreadsheet class or one on photography.
    • All training is great
    
    
  • Searches his suppliers for top classes
  •  Technicians and service advisors need to have a minimum of 40 hours a year to qualify for a bonus
  • At the end of the year, all training hours are calculated
  • The week  before Christmas team member gets a bonus based on the number of hours of training
    • Example: If a technician took 100 hours of training they would get 25% of the hours times their pay rate (25 hours x $30 pay rate or $750 training bonus)
    
    
  • Bill believes in a cash reward vs a ham or a holiday party
  
  

  ---

  • A special thanks to Bill Hill for his contribution to the aftermarket.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.
  
  

   

   

  

  Be socially involved and in touch with the show:
  Facebook   Twitter   Linked In   Email    Bill Hill owner of Mighty Auto Pro from Medina, OH has owned the 19 bay 10,000 sq ft shop for 21 years.  He believes that processes and procedures are very important to a successful shop along with having FUN. He says that you need to make FUN an important part of your day because this business can be challenging. (we all know that).

  Hear Bill’s previous episodes HERE.

  Key Talking Points

  • Staff engagement in training
  • Bill pays for all training classes They can go to any class they want
    • It could be an excel spreadsheet class or one on photography.
    • All training is great
    
    
  • Searches his suppliers for top classes
  •  Technicians and service advisors need to have a minimum of 40 hours a year to qualify for a bonus
  • At the end of the year, all training hours are calculated
  • The week  before Christmas team member gets a bonus based on the number of hours of training
    • Example: If a technician took 100 hours of training they would get 25% of the hours times their pay rate (25 hours x $30 pay rate or $750 training bonus)
    
    
  • Bill believes in a cash reward vs a ham or a holiday party
  
  

  ---

  • A special thanks to Bill Hill for his contribution to the aftermarket.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.
  
  

   

   

  

  Be socially involved and in touch with the show:
  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

  Subscribe to a free mobile listening app HERE.

    

  

  ---

  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

  Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>https://remarkableresults.biz/?p=27425Mon, 09 Dec 2019 05:20:00 -050007:26falsefullFTR 075 Bill Hill - Yearly Bonus is All About a Commitment to TrainingFTR 074: Deb Van Batenburg – Fix The Things You TolerateDeb Van Batenburg and her husband Craig own Automotive Career Development Center [ACDC]. Deb is his partner and vice-president. Deb has writes for AutoInc Magazine and speaks throughout the industry. Hear Deb’s previous episodes HERE.

   

  Key Talking Points

  • We are living with and tolerating things in your life that are ridiculous
  • We should take time to fix things we constantly tolerate
  • We tolerate both at home and at work 
  • Identify the things that you tolerate and create a by-pass strategy to fix/correct 
  
  

  ---

  • A special thanks to Deb Van Batenburg for her contribution to the aftermarket.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.
  
  

   

   

  

  Be socially involved and in touch with the show:
  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

  Subscribe to a free mobile listening app HERE.

  HERE.

   

  Key Talking Points

  • We are living with and tolerating things in your life that are ridiculous
  • We should take time to fix things we constantly tolerate
  • We tolerate both at home and at work 
  • Identify the things that you tolerate and create a by-pass strategy to fix/correct 
  
  

  ---

  • A special thanks to Deb Van Batenburg for her contribution to the aftermarket.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.
  
  

   

   

  

  Be socially involved and in touch with the show:
  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

  Subscribe to a free mobile listening app HERE.

    

  

  ---

  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

  Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>https://remarkableresults.biz/?p=27385Mon, 02 Dec 2019 05:13:24 -050011:20falsefullFTR 074: Deb Van Batenburg - Fix The Things You TolerateFTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to TrainingBob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

  Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.

  Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the round-tables HERE.

   

  Key Talking Points

  • 80/20 Rule. The Pareto Principle
  • Stop enabling the 80% who are not committed to training
  • Silver Bullets to not help anyone. They cost customers lots of money
  • Many want to help but it can be enabling and not teaching
  • We help people and inform them of the answers by encouraging training and a commitment to learn and not just use hand-outs to solve customer problems
  
  

   

  • A special thanks to Bob Heipp for his contribution to the aftermarket.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.
  
  

   

   

  

  Be socially involved and in touch with the show:

  Facebook  Twitter  Linked In  Email   Events  Instagram  Speaking

  Subscribe to a free mobile listening app HERE.

    Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

  Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.

  Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the round-tables HERE.

   

  Key Talking Points

  • 80/20 Rule. The Pareto Principle
  • Stop enabling the 80% who are not committed to training
  • Silver Bullets to not help anyone. They cost customers lots of money
  • Many want to help but it can be enabling and not teaching
  • We help people and inform them of the answers by encouraging training and a commitment to learn and not just use hand-outs to solve customer problems
  
  

   

  • A special thanks to Bob Heipp for his contribution to the aftermarket.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.
  
  

   

   

  

  Be socially involved and in touch with the show:

  Facebook  Twitter  Linked In  Email   Events  Instagram  Speaking

  Subscribe to a free mobile listening app HERE.

    

  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

  Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

  ]]>https://remarkableresults.biz/?p=27352Mon, 25 Nov 2019 05:30:00 -050007:07falsefullFTR 073 Bob Heipp - Stop Enabling the 80% Who Are Not Committed to TrainingFTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the IndependentBill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.

  Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

  His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

  Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

  Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

   

  Key Talking Points

  • We have to know what they are doing
  • As independents, we do not have the kind of money for marketing
  • They can attract technician talent
  • An organization polled 16,000 people that had recently visited the service department at a new car dealership. The survey was skewed because they were all dealership people
  • Two of every three visits service visits are to independent shops. (Source October 2019 Fixed Ops Journal)
  • Bill doesn’t want our aftermarket customer to have a service experience form a dealership. He recommends:
    • Let your customer know that you’ll support a recall notice. Keep them away from the dealership, do the legwork for them.
    • Don’t let them feel the poor service of dealerships
    • Don’t let them get talked out of their vehicle to buy a new one
    • Don’t let an aggressive service advisor sell them a ton of work, then you lose
    
    
  • Become the place you’ll ever need to go for service, and warranty on your vehicle.
  
  

   

  ---

  • A special thanks to Bill Haas for his contribution to the aftermarket.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read...]]>Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.

    Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

    His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

    Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

    Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

     

    Key Talking Points

    • We have to know what they are doing
    • As independents, we do not have the kind of money for marketing
    • They can attract technician talent
    • An organization polled 16,000 people that had recently visited the service department at a new car dealership. The survey was skewed because they were all dealership people
    • Two of every three visits service visits are to independent shops. (Source October 2019 Fixed Ops Journal)
    • Bill doesn’t want our aftermarket customer to have a service experience form a dealership. He recommends:
      • Let your customer know that you’ll support a recall notice. Keep them away from the dealership, do the legwork for them.
      • Don’t let them feel the poor service of dealerships
      • Don’t let them get talked out of their vehicle to buy a new one
      • Don’t let an aggressive service advisor sell them a ton of work, then you lose
      
      
    • Become the place you’ll ever need to go for service, and warranty on your vehicle.
    
    

     

    ---

    • A special thanks to Bill Haas for his contribution to the aftermarket.
    • Books mentioned in the content library HERE
    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
    • Email Carm HERE.
    
    

     

     

    

    Be socially involved and in touch with the show:
    Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

    Subscribe to a free mobile listening app HERE.

      

    ---

    This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

    Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

    FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

    Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

    ]]>https://remarkableresults.biz/?p=27083Mon, 18 Nov 2019 05:06:27 -050013:07falsefullFTR 072 Bill Haas - Are You Aware What the Dealerships are Doing to Compete with the IndependentFTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore ThisMike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row.  He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode HERE.

    Link to Episode 466, In-depth on Wage and Hour and discussion on his Wage and Hour Book HERE.

    Key Talking Points:

    • Shop owners can get audited by the Department of Labor
    • Wage and Hour issues are very real and must be understood
    • Mike sites information from an article from Dennis McCarron showing the types of penalties from non-compliance to wage and hour laws. He shares the numbers: $342,926, $306,000, $174,400, $76,000
    • Careful with your own interpretation of wage and hour exemptions.
    • Keeping your costs down can happen in other ways than in shortcuts on how and what you pay your people
    • Mike wrote a book on wage and hour compliance. 
    • Listen podcast 466 in detail on wage and hour with Mike. Link above.
    
    

    ---

    • A special thanks to Mike Davidson for his contribution to the aftermarket.
    • Books mentioned in the content library HERE
    • Mike Davidson Episode 466 HERE
    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
    • Email Carm HERE.
    
    

     

     

    

    Be socially involved and in touch with the show:
    Facebook   Mike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row.  He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode HERE.

    Link to Episode 466, In-depth on Wage and Hour and discussion on his Wage and Hour Book HERE.

    Key Talking Points:

    • Shop owners can get audited by the Department of Labor
    • Wage and Hour issues are very real and must be understood
    • Mike sites information from an article from Dennis McCarron showing the types of penalties from non-compliance to wage and hour laws. He shares the numbers: $342,926, $306,000, $174,400, $76,000
    • Careful with your own interpretation of wage and hour exemptions.
    • Keeping your costs down can happen in other ways than in shortcuts on how and what you pay your people
    • Mike wrote a book on wage and hour compliance. 
    • Listen podcast 466 in detail on wage and hour with Mike. Link above.
    
    

    ---

    • A special thanks to Mike Davidson for his contribution to the aftermarket.
    • Books mentioned in the content library HERE
    • Mike Davidson Episode 466 HERE
    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
    • Email Carm HERE.
    
    

     

     

    

    Be socially involved and in touch with the show:
    Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

    Subscribe to a free mobile listening app HERE.

    

    Love what we do? Love what you hear? Buy Carm a cup of java. He loves his coffee.

    

     

    ---

    This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

    Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

    FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

    Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

    ]]>https://remarkableresults.biz/?p=27191Mon, 11 Nov 2019 05:58:00 -050006:58falsefullFTR 071 Mike Davidson - Wage and Hour Laws - Don’t Ignore ThisFTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or CanadaAttracting young people into our industry: Help to Take Skills USA to the Next Level 

    Tim Dwyer is an automotive education specialist at ConsuLab, a manufacturer, and provider of automotive training aids.  After 25 years of ownership, he sold his business Superwrench Import Auto in Tulsa, OK to pursue a teaching career at Oklahoma State University Institute of Technology. There he helped start and instruct the Pro-Tech Automotive Internship program for 12 years. Hear Tim’s previous episodes HERE.

    Key Talking Points:

    • Skills USA Nationals has 103 different contests going on at once. It is all Career and Technical Education under one roof (CTE)
    • Perfectly placed  but mostly unrecognized by many in our industry
    • Skills  begin locally,  then through state and national
    • Over 20 football fields full of Skills test stations 
    • There is also a World Skills every other year 
      • Some countries offer award money and  lifetime jobs for the winners of this contest
      
      
    • $36 Million is spent to put on this event
    • GM donated a 2018 Malibu to the gold medal winner’s program
    • We need to start bragging about these events that will help attract young people into our industry
    • Designing a skills contest:
      • Attention to detail
      • All stations need to appropriately challenging
      • Consistently repeatable
      • Have a real-world application
        • Equipment, tools, and information
        
        
      
      
    • Bond with parents and a reason to go to school
    • Skills show a career path
    • Instructors need to step up their game
    • Consulab supports Skills at many levels
    • As an industry, we must support this program
      • Volunteer to judge a local contest
      • Offer financial support to help pay for travel to the next level contests
      
      
    • Some state and local winner don’t go to the next level because of funding issues
    • We should offer an additional celebration of excellence to all participants and the winners
    • Shops can promote Skills]]>Attracting young people into our industry: Help to Take Skills USA to the Next Level 

      Tim Dwyer is an automotive education specialist at ConsuLab, a manufacturer, and provider of automotive training aids.  After 25 years of ownership, he sold his business Superwrench Import Auto in Tulsa, OK to pursue a teaching career at Oklahoma State University Institute of Technology. There he helped start and instruct the Pro-Tech Automotive Internship program for 12 years. Hear Tim’s previous episodes HERE.

      Key Talking Points:

      • Skills USA Nationals has 103 different contests going on at once. It is all Career and Technical Education under one roof (CTE)
      • Perfectly placed  but mostly unrecognized by many in our industry
      • Skills  begin locally,  then through state and national
      • Over 20 football fields full of Skills test stations 
      • There is also a World Skills every other year 
        • Some countries offer award money and  lifetime jobs for the winners of this contest
        
        
      • $36 Million is spent to put on this event
      • GM donated a 2018 Malibu to the gold medal winner’s program
      • We need to start bragging about these events that will help attract young people into our industry
      • Designing a skills contest:
        • Attention to detail
        • All stations need to appropriately challenging
        • Consistently repeatable
        • Have a real-world application
          • Equipment, tools, and information
          
          
        
        
      • Bond with parents and a reason to go to school
      • Skills show a career path
      • Instructors need to step up their game
      • Consulab supports Skills at many levels
      • As an industry, we must support this program
        • Volunteer to judge a local contest
        • Offer financial support to help pay for travel to the next level contests
        
        
      • Some state and local winner don’t go to the next level because of funding issues
      • We should offer an additional celebration of excellence to all participants and the winners
      • Shops can promote Skills in their own network and community
      • This is a spectator sport
      
      

      ---

      • A special thanks to Tim Dwyer for his contribution to the aftermarket.
      • Books mentioned in the content library HERE
      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
      • Email Carm HERE.
      
      

      

       

       

      

      Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

      Subscribe to a free mobile listening app HERE.

      

      Love what we do? Love what you hear? Buy Carm a cup of java. He loves his coffee.

      

       

      ---

      This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

      Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

      FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

      Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

      ]]>https://remarkableresults.biz/?p=27185Mon, 04 Nov 2019 05:09:10 -050013:36falsefullFTR 070 Tim Dwyer - Why You Need to be Involved in Skills USA or CanadaFTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket ProsMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

      Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

      Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

      Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image.  Matt Fanslow’s Previous Episodes HERE.

       

      Key Talking Points:

      • Matt Fanslow or Carm Capriotto give no advice and does not propose to be an expert on diet and/or exercise
      • From a weight-loss perspective, diet maybe most important
      • It is easier to put 1000 calories in your body than to burn it off
      • He has read over 200 articles on diet
      • He lost a lot of weight and continues to carefully watch his weight through diet
      • We have too many in our society that are walking around feeling hungry, but they have energy stored as fat. They can’t access it.
      
      

      ---

      • A special thanks to Matt Fanslow for his contribution to the aftermarket.
      • Books mentioned in the content library HERE
      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
      • Email Carm HERE.
      
      

       

       

      

      Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

      Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

      Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

      Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image.  Matt Fanslow’s Previous Episodes HERE.

       

      Key Talking Points:

      • Matt Fanslow or Carm Capriotto give no advice and does not propose to be an expert on diet and/or exercise
      • From a weight-loss perspective, diet maybe most important
      • It is easier to put 1000 calories in your body than to burn it off
      • He has read over 200 articles on diet
      • He lost a lot of weight and continues to carefully watch his weight through diet
      • We have too many in our society that are walking around feeling hungry, but they have energy stored as fat. They can’t access it.
      
      

      ---

      • A special thanks to Matt Fanslow for his contribution to the aftermarket.
      • Books mentioned in the content library HERE
      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
      • Email Carm HERE.
      
      

       

       

      

      Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

      Subscribe to a free mobile listening app HERE.

      

      Love what we do? Love what you hear? Buy Carm a cup of java. He loves his coffee.

      

       

      ---

      This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

      Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

      FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

      Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

      ]]>https://remarkableresults.biz/?p=26832Mon, 28 Oct 2019 04:23:55 -050035:53falsefullFTR 069 Matt Fanslow on Diet and Exercise - Not Necessarily a High Priority for Aftermarket ProsFTR 068: Ron Ipach – Close Your Shop and Go Get a JobFor 20 years, Ron Ipach, co-founder or Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle.

      Marketing auto repair services is all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results. He’s tweaked and tested dozens of strategies over and over in order to maximize their results.

      Because Ron has personally worked with so many shop owners over the years, he has the distinction of being the only person in the world that knows exactly what marketing works, and what doesn’t work for auto repair shops in today’s economy. He finds passion in amplifying time & freedom for his clients while helping them take back control of their businesses.

      Ron Ipach’s Previous Episodes HERE.

       

      Key Talking Points

      • Many technicians turned into shop owners struggle with their business
      • When technicians they were making more than now as shop owners
      • Some are not cut-out to be shop owners
      • They are having too many sleepless nights and they aren’t spending enough time with spouse, family
      • There is no shame in closing your shop if you are not making enough money and undeserving your family
      • The industry needs talented technicians
      
      

      ---

      • A special thanks to Ron Ipach for his contribution to the aftermarket.
      • Books mentioned in the content library HERE
      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
      • Email Carm HERE.
      
      

      

       

       

      

      Be socially involved and in touch with the show:
      Facebook   HERE.

       

      Key Talking Points

      • Many technicians turned into shop owners struggle with their business
      • When technicians they were making more than now as shop owners
      • Some are not cut-out to be shop owners
      • They are having too many sleepless nights and they aren’t spending enough time with spouse, family
      • There is no shame in closing your shop if you are not making enough money and undeserving your family
      • The industry needs talented technicians
      
      

      ---

      • A special thanks to Ron Ipach for his contribution to the aftermarket.
      • Books mentioned in the content library HERE
      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
      • Email Carm HERE.
      
      

      

       

       

      

      Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

      Subscribe to a free mobile listening app HERE.

      

      

       

      ---

      This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

      Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

      FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

      Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

      ]]>https://remarkableresults.biz/?p=27069Mon, 21 Oct 2019 04:15:37 -050004:34falsefullFTR 068 Ron Ipach - Close Your Shop and Go Get a JobFTR 067: Rick White – Change Your Life and Your BusinessRick White’s Previous Episodes HERE.

      Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference.

      Key Talking Points

      • You need to come to training
      • Don’t expect a different result tomorrow if you do the same every day
      • You do not know everything. If you did things would be going amazing
      • More to do and receive from an event like ASTE
      
      

      ---

      • A special thanks to Rick White for his contribution to the aftermarket.
      • Books mentioned in the content library HERE
      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
      • Email Carm HERE.
      
      

      

       

       

      

      Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email    Events   Instagram   Rick White’s Previous Episodes HERE.

      Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference.

      Key Talking Points

      • You need to come to training
      • Don’t expect a different result tomorrow if you do the same every day
      • You do not know everything. If you did things would be going amazing
      • More to do and receive from an event like ASTE
      
      

      ---

      • A special thanks to Rick White for his contribution to the aftermarket.
      • Books mentioned in the content library HERE
      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
      • Email Carm HERE.
      
      

      

       

       

      

      Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

      Subscribe to a free mobile listening app HERE.

      

      

       

      ---

      This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

      Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

      FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

      Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

      ]]>https://remarkableresults.biz/?p=27000Mon, 14 Oct 2019 04:39:41 -050006:21falsefullFTR 067 Rick White - Change Your Life and Your Business - Get To TrainingFTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes

      Key Talking Points:

      • Where are the struggling shops? They are hidden. They don’t want to be discovered. But you know who they are. Just look at their shop you can tell. Knock on their door. Or better yet, if you are struggling, ASK, yes ASK. You will easily find help.
      • YES, it is highly personal to admit you need help, but it can be cathartic and the best first step you can make. 
      • I saw first hand at ASTE this weekend people that put their hands up and said ‘Im’ Struggling and I need Help’ It was an awesome sight. I met a few and they are making the first steps to recovering their business.
      • Too many haven’t cashed their last few paychecks, are on credit hold with their suppliers and need guidance and a new start.
      • PRIDE prevents asking for help. But we know that and you need to accept your circumstance and ASK
      
      

      ---

      • Books mentioned in the content library HERE
      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
      • Email Carm HERE.
      
      

       

       

      

      

      Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email    Events   Instagram   

      Key Talking Points:

      • Where are the struggling shops? They are hidden. They don’t want to be discovered. But you know who they are. Just look at their shop you can tell. Knock on their door. Or better yet, if you are struggling, ASK, yes ASK. You will easily find help.
      • YES, it is highly personal to admit you need help, but it can be cathartic and the best first step you can make. 
      • I saw first hand at ASTE this weekend people that put their hands up and said ‘Im’ Struggling and I need Help’ It was an awesome sight. I met a few and they are making the first steps to recovering their business.
      • Too many haven’t cashed their last few paychecks, are on credit hold with their suppliers and need guidance and a new start.
      • PRIDE prevents asking for help. But we know that and you need to accept your circumstance and ASK
      
      

      ---

      • Books mentioned in the content library HERE
      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
      • Email Carm HERE.
      
      

       

       

      

      

      Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

      Subscribe to a free mobile listening app HERE.

      

       

      ---

      This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

      Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

      FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

      Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

      ]]>https://remarkableresults.biz/?p=26956Mon, 07 Oct 2019 04:05:29 -050009:52falsefullFTR 066 Carm Capriotto - Struggling Shops and The Rule of HolesFTR 065: Bill Haas – Never Let a Third Party Influence Your Profit StructureBill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.

      Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

      His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

      Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

      Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

       

      Key Talking Points

      • Dealer Pricing Margin is a big factor in your overall profitability
      • You’ve got to mark-up no matter where you buy your parts the parts margin you need to maintain your net operating profit
      • Includes Insurance/Warranty companies. The owner may have to pay a deductible to you
        • Always keep in mind that the customer is the vehicle owner not the Insurance/Warranty Company
        
        
      • If our labor rate is set on pure mathematics and the need to generate the right net income then your parts margins cannot be compromised.
      
      
      • How much do you charge?
        • Based on where you used to work/work for
        • Can’t have the mindset you charge less you would get more customers and compare pricing to other businesses
        • Value your services
        • Not hitting parts gross profit targets excuses- buying parts from the dealer, source of parts should have no effect on what you’re selling parts for 
        • Should have pricing strategy- buy part for X, sell for Y, profit is Z
        • Never allow an unrelated third party to influence profit strategy- including warranty companies, the vehicle owner is your customer, not the warranty company
        
        
      
      

       

      ---

      • A special thanks to Bill Haas for his contribution to the aftermarket.
      • Books mentioned in the content library HERE.

         

        Key Talking Points

        • Dealer Pricing Margin is a big factor in your overall profitability
        • You’ve got to mark-up no matter where you buy your parts the parts margin you need to maintain your net operating profit
        • Includes Insurance/Warranty companies. The owner may have to pay a deductible to you
          • Always keep in mind that the customer is the vehicle owner not the Insurance/Warranty Company
          
          
        • If our labor rate is set on pure mathematics and the need to generate the right net income then your parts margins cannot be compromised.
        
        
        • How much do you charge?
          • Based on where you used to work/work for
          • Can’t have the mindset you charge less you would get more customers and compare pricing to other businesses
          • Value your services
          • Not hitting parts gross profit targets excuses- buying parts from the dealer, source of parts should have no effect on what you’re selling parts for 
          • Should have pricing strategy- buy part for X, sell for Y, profit is Z
          • Never allow an unrelated third party to influence profit strategy- including warranty companies, the vehicle owner is your customer, not the warranty company
          
          
        
        

         

        ---

        • A special thanks to Bill Haas for his contribution to the aftermarket.
        • Books mentioned in the content library HERE
        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
        • Email Carm HERE.
        
        

         

         

        

        Be socially involved and in touch with the show:
        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

        Subscribe to a free mobile listening app HERE.

        

         

        ---

        This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

        Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

        FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

        Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

        ]]>https://remarkableresults.biz/?p=26827Mon, 30 Sep 2019 04:31:24 -050009:03falsefullFTR 065 Bill Haas - Never Let a Third Party Influence Your Profit StructureFTR 064: Mike Davidson – Where to Find Apprentices for Your ShopMike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years  and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row.  He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode HERE.

        Key Talking Points:

        • Biggest need in the industry- tech shortage
        • Marketing- what are you doing to promote a positive outlook about being in the industry?
        • There are people who like the criteria of what it takes to join the aftermarket
        • Mike has been doing apprentices since 2012
        • Where do we find apprentices?
          • Homeschool industry interested in skilled trades, students are used to working in a structured environment. Sign up with Facebook groups/attend book fairs/ad in yearbooks
          • Students working on their own since five years old and obeying their parents for a long time
          • They have been working in a structured environment
          • You’ve got to have a structured apprentice program so these parents get a chance to review it
          
          
        
        

        ---

        • A special thanks to Mike Davidson for his contribution to the aftermarket.
        • Books mentioned in the content library HERE
        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
        • Email Carm HERE.
        
        

         

         

        

        Be socially involved and in touch with the show:
        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

        Subscribe to a free mobile listening...]]>Mike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years  and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row.  He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode HERE.

        Key Talking Points:

        • Biggest need in the industry- tech shortage
        • Marketing- what are you doing to promote a positive outlook about being in the industry?
        • There are people who like the criteria of what it takes to join the aftermarket
        • Mike has been doing apprentices since 2012
        • Where do we find apprentices?
          • Homeschool industry interested in skilled trades, students are used to working in a structured environment. Sign up with Facebook groups/attend book fairs/ad in yearbooks
          • Students working on their own since five years old and obeying their parents for a long time
          • They have been working in a structured environment
          • You’ve got to have a structured apprentice program so these parents get a chance to review it
          
          
        
        

        ---

        • A special thanks to Mike Davidson for his contribution to the aftermarket.
        • Books mentioned in the content library HERE
        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
        • Email Carm HERE.
        
        

         

         

        

        Be socially involved and in touch with the show:
        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

        Subscribe to a free mobile listening app HERE.

        

        

        ---

        This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

        Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

        FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

        Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

        ]]>https://remarkableresults.biz/?p=26823Mon, 23 Sep 2019 04:19:35 -050006:24falsefullFTR 064 Mike Davidson - An Idea on Where to Find Apprentices for Your ShopFTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business ShowsMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

        Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

        Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

        Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image.  Matt Fanslow’s Previous Episodes HERE.

        Ever watch a reality TV show that covers a business make-over or purchase? Feel like you empathize with the owner? Do you know deep in your heart that what you are doing isn’t working?  Ever feel you are digging a hole and it is getting deeper? Do you know specificially which challenges you need to overcome first? Where do you start?… People, Processes or Product. Catch the banter between Matt Fanslow and me – For The Record.

        Key Talking Points:

        • Ever find yourself yelling at the TV because the owners don’t get it
          • No commonsense
          • Passion to play their hobby but not run a business
          
          
        • Sometimes you can see yourself in those episodes and can relate to the problems you have
        • Use these shows to make a pivot in your life. Learn from them.
        • Don’t go into denial if you see yourself
        • Many people (employees of the business) who have given up re-invent themselves because they see a re-newed business and culture
        • Matt sees an aftermarket parallel to the restaurant business
          • The kitchen brigade is like our auto technicians. They are generating repaired vehicles
          • Communication breakdown and quality drops
          • Attention to detail of the entire experience
          
          
        • Leadership is a major reason businesses flourish
        
        

        ---

        • A special thanks to Matt Fanslow for his contribution to the aftermarket.
        • Books mentioned in the content library HERE
        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
        • Email Carm HERE.
        
        

        Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

        Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

        Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

        Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image.  Matt Fanslow’s Previous Episodes HERE.

        Ever watch a reality TV show that covers a business make-over or purchase? Feel like you empathize with the owner? Do you know deep in your heart that what you are doing isn’t working?  Ever feel you are digging a hole and it is getting deeper? Do you know specificially which challenges you need to overcome first? Where do you start?… People, Processes or Product. Catch the banter between Matt Fanslow and me – For The Record.

        Key Talking Points:

        • Ever find yourself yelling at the TV because the owners don’t get it
          • No commonsense
          • Passion to play their hobby but not run a business
          
          
        • Sometimes you can see yourself in those episodes and can relate to the problems you have
        • Use these shows to make a pivot in your life. Learn from them.
        • Don’t go into denial if you see yourself
        • Many people (employees of the business) who have given up re-invent themselves because they see a re-newed business and culture
        • Matt sees an aftermarket parallel to the restaurant business
          • The kitchen brigade is like our auto technicians. They are generating repaired vehicles
          • Communication breakdown and quality drops
          • Attention to detail of the entire experience
          
          
        • Leadership is a major reason businesses flourish
        
        

        ---

        • A special thanks to Matt Fanslow for his contribution to the aftermarket.
        • Books mentioned in the content library HERE
        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
        • Email Carm HERE.
        
        

         

         

        

        Be socially involved and in touch with the show:
        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

        Subscribe to a free mobile listening app HERE.

        

         

        ---

        This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

        Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

        FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

        Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

        ]]>https://remarkableresults.biz/?p=26753Mon, 16 Sep 2019 04:10:40 -050015:49falsefullFTR 063 Matt Fanslow - What The Aftermarket Can Learn From Reality Tv Business Shows. Have you ever watched a reality Business TV show and related to the owner who was on the hotFTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front CounterRena Rennebohm is CEO and Creator of Empowered Advisor.

        With over 20 years of experience in the automotive industry, Rena has always had a passion for helping people. As a Service Advisor, she found every way possible to improve and utilize her skills. Implementing new techniques with basic fundamentals gave Rena the ability to become one of the most sought after Trainers and Coaches in our field.

        Dedicating her time training Service Advisors with one-on-one calls, webinars, and classes is what she lives for. With high energy and understanding, rapid and continued improvement has been shown across the board from her clients.

        Listen to Rena’s previous episodes HERE.

         

        Key Talking Points:

        • Stop hiring me to change your business. She is there to enhance customer service. Their business management profit issues need to be placed in the hands of a business coach
        • She is a change agent for the service advisor, not the business
        • Too much pressure on the advisor to change the business. Not their responsibility
        • This training will not change the core of the business
        • Service advisor coaches support the owner at their counter. A strong third party to drive sales results
        • Service advisor training can discover if the role is or isn’t right for them. Some leave and some are asked to leave because they cannot make the cut. Therefore the value of not keeping a marginal advisor on the counter. Rena sees the potential tenure (good fit) of the advisor within 30 -90 days
        • An owner can get into the way of training transfer because they get in the way of training and new systems 
        • Not enough shop owners are committed to this type of training
        • One on one service advisor training is relatively new. A weekly call brings up the accountability to the training and results  
        
        

        ---

        • A special thanks to Rena Rennebohm for her contribution to the aftermarket.
        • Books mentioned in the content library HERE
        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
        • Email Carm HERE.
        
        

         

         

        Rena Rennebohm is CEO and Creator of Empowered Advisor.

        With over 20 years of experience in the automotive industry, Rena has always had a passion for helping people. As a Service Advisor, she found every way possible to improve and utilize her skills. Implementing new techniques with basic fundamentals gave Rena the ability to become one of the most sought after Trainers and Coaches in our field.

        Dedicating her time training Service Advisors with one-on-one calls, webinars, and classes is what she lives for. With high energy and understanding, rapid and continued improvement has been shown across the board from her clients.

        Listen to Rena’s previous episodes HERE.

         

        Key Talking Points:

        • Stop hiring me to change your business. She is there to enhance customer service. Their business management profit issues need to be placed in the hands of a business coach
        • She is a change agent for the service advisor, not the business
        • Too much pressure on the advisor to change the business. Not their responsibility
        • This training will not change the core of the business
        • Service advisor coaches support the owner at their counter. A strong third party to drive sales results
        • Service advisor training can discover if the role is or isn’t right for them. Some leave and some are asked to leave because they cannot make the cut. Therefore the value of not keeping a marginal advisor on the counter. Rena sees the potential tenure (good fit) of the advisor within 30 -90 days
        • An owner can get into the way of training transfer because they get in the way of training and new systems 
        • Not enough shop owners are committed to this type of training
        • One on one service advisor training is relatively new. A weekly call brings up the accountability to the training and results  
        
        

        ---

        • A special thanks to Rena Rennebohm for her contribution to the aftermarket.
        • Books mentioned in the content library HERE
        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
        • Email Carm HERE.
        
        

         

         

        

        Be socially involved and in touch with the show:
        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

        Subscribe to a free mobile listening app HERE.

        

         

        ---

        This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

        Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

        FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

        Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

        ]]>https://remarkableresults.biz/?p=26733Mon, 09 Sep 2019 04:25:40 -050011:30falsefullFTR 062 Rena Rennebohm -Stop Hiring Me To Fix Your Business From the Front CounterFTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry.

        Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

        His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

        Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

        Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

         

        Key Talking Points

        • Back in the day when R12 rose in price because of a tax, we had a chance to change who purchased refrigerant. 
        • Today the Clean Air Act requires all technicians who work on refrigerant systems who purchase refrigerant R134A and R1234YF in quantities of 2 pounds or more need a certification called ‘Section 609’.
          • MACS hold these certifications
          • Anyone can purchase refrigerant in sizes below 2 pounds.
          
          
        • Bill says we missed an opportunity to take this product out of the hands of the consumer.
        • Since we are on the verge of the data issue; ownership, privacy, access.  Will we use this opportunity to be sure the ‘right’ people are qualified to vehicle data?
        •  What will the vehicle owner do with their data if they get access to it. Will they have access to repair ADAS systems on their own?
        • Who are the professionals going to be?
        • We could elevate the industry to a new level of professionalism by limiting who gets access to the vehicle data
        • They will need training, skill sets, and equipment to qualify access to vehicle data
        • Consider security professionals and their access to key codes. This template exists to take data access to the right people (definition to be determined)
        • We need to be proactive to be sure this is done correctly.
        • It needs to be supported by the entire industry. Across the...]]>Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry.

          Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

          His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

          Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

          Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

           

          Key Talking Points

          • Back in the day when R12 rose in price because of a tax, we had a chance to change who purchased refrigerant. 
          • Today the Clean Air Act requires all technicians who work on refrigerant systems who purchase refrigerant R134A and R1234YF in quantities of 2 pounds or more need a certification called ‘Section 609’.
            • MACS hold these certifications
            • Anyone can purchase refrigerant in sizes below 2 pounds.
            
            
          • Bill says we missed an opportunity to take this product out of the hands of the consumer.
          • Since we are on the verge of the data issue; ownership, privacy, access.  Will we use this opportunity to be sure the ‘right’ people are qualified to vehicle data?
          •  What will the vehicle owner do with their data if they get access to it. Will they have access to repair ADAS systems on their own?
          • Who are the professionals going to be?
          • We could elevate the industry to a new level of professionalism by limiting who gets access to the vehicle data
          • They will need training, skill sets, and equipment to qualify access to vehicle data
          • Consider security professionals and their access to key codes. This template exists to take data access to the right people (definition to be determined)
          • We need to be proactive to be sure this is done correctly.
          • It needs to be supported by the entire industry. Across the board
            • United we can approach the OE’s with a strong plan for data access
            • They may be worried about liability instead of taking all the work to the dealership.
            • They don’t have the capacity to do all the work 
            
            
          • The data needs to be safe  
          
          

          ---

          • A special thanks to Bill Haas for his contribution to the aftermarket.
          • Books mentioned in the content library HERE
          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
          • Email Carm HERE.
          
          

           

           

          

          Be socially involved and in touch with the show:
          Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

          Subscribe to a free mobile listening app HERE.

          

           

          ---

          This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

          Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

          FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

          Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

          ]]>https://remarkableresults.biz/?p=26663Mon, 02 Sep 2019 04:15:56 -050015:34falsefullFTR 061 Bill Haas - Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-thinkThis.FTR 060: Jeff Rudnick – Are Cooperatives in Our FutureJeff has been involved in the Automotive Industry since 1993. He spent 9 years as a Manufacturer’s Representative selling Automotive Parts and Accessories to clients in the Pacific Northwest. During that time, he worked directly with dozens of Manufacturers and Importers of Parts and Accessories to find distribution across all levels of the Automotive Industry.

           

          Jeff founded The Rudnick Group in 2002 calling directly on Automotive Repair Facilities to serve their marketing needs. Initially, The Rudnick Group focused on Reminder Mailers utilizing CustomerLink’s services; this relationship continued until CustomerLink sold to Intuit. Quickly, The Rudnick Group added Brand Development, Website Design and Management, Web Marketing Services and a comprehensive Direct Mail offering. The Rudnick Group became Pit Crew Marketing in 2006 when eWardMe Auto Shop Rewards was launched.

           

          Jeff is an avid skier, backpacker, mountain biker and traveler. Jeff’s home base is currently The Big Island of Hawaii just outside Hilo.

           

          Key Talking Points

          • Disruptors and challenges going on right now
          • Shop owner s do not know of the opportunity they have
          • Shop owners are not harnessing their buying power or intellectual property
          • We need to be lean and mean and manage our costs
          • Why don’t things get less expensive when there is an economy of scale
          • When you grow branches is the industry getting economy of scale on subscriptions
          • Own your brand and control your own marketing
          
          

          ---

          • A special thanks to Jeff Rudnick for his contribution to the aftermarket.
          • Books mentioned in the content library HERE
          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
          • Email Carm...]]>Jeff has been involved in the Automotive Industry since 1993. He spent 9 years as a Manufacturer’s Representative selling Automotive Parts and Accessories to clients in the Pacific Northwest. During that time, he worked directly with dozens of Manufacturers and Importers of Parts and Accessories to find distribution across all levels of the Automotive Industry.

             

            Jeff founded The Rudnick Group in 2002 calling directly on Automotive Repair Facilities to serve their marketing needs. Initially, The Rudnick Group focused on Reminder Mailers utilizing CustomerLink’s services; this relationship continued until CustomerLink sold to Intuit. Quickly, The Rudnick Group added Brand Development, Website Design and Management, Web Marketing Services and a comprehensive Direct Mail offering. The Rudnick Group became Pit Crew Marketing in 2006 when eWardMe Auto Shop Rewards was launched.

             

            Jeff is an avid skier, backpacker, mountain biker and traveler. Jeff’s home base is currently The Big Island of Hawaii just outside Hilo.

             

            Key Talking Points

            • Disruptors and challenges going on right now
            • Shop owner s do not know of the opportunity they have
            • Shop owners are not harnessing their buying power or intellectual property
            • We need to be lean and mean and manage our costs
            • Why don’t things get less expensive when there is an economy of scale
            • When you grow branches is the industry getting economy of scale on subscriptions
            • Own your brand and control your own marketing
            
            

            ---

            • A special thanks to Jeff Rudnick for his contribution to the aftermarket.
            • Books mentioned in the content library HERE
            • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
            • Email Carm HERE.
            
            

             

             

            

            Be socially involved and in touch with the show:
            Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

            ---

            This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

            Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

            FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

            Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

            ]]>https://remarkableresults.biz/?p=26575Mon, 26 Aug 2019 04:20:24 -050008:13falsefullFTR 060 Jeff Rudnick are Cooperatives in Our Future. <br /> Consider economies of scale to save money and own your brand and control your marketing.FTR 059: Greg Buckley on LYFTGreg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

            Key Talking Points

            • Lyft plans to start with 25 service centers around the country
            • Wanted to see the activity in the Lyft Service Center in Philadelphia
            • Plans to service the ride-share industry
            • Shocked about the volume that was going through this location. It was ¾ full
            • Reluctant to accommodate this marketplace in his shop
            • The waiting room was sparse but did have coffee and water
            • Observed a brake job being done and a detailer cleaning the inside 
            • GM has invested $500 million in LYFT
            • He observed discount cards from a dealership on the counter
            • Can independents bring in some of the ride-share maintenance business?
            • It is possible that the ride-share driver may not know how to extract the most value from their vehicle
            • Don’t ignore this LYFT business model. They will become a fleet operator and pull volume from the market
            • Ask your customer base to help keep their ride-share vehicle safe and reliable
            
            

             

            ---

            • A special thanks to Greg Buckley for his contribution to the aftermarket.
            • Books mentioned in the content library HERE
            • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
            • Email Carm HERE.
            
            

             

             

            

            Be socially involved and in touch with the show:
            HERE.

            Key Talking Points

            • Lyft plans to start with 25 service centers around the country
            • Wanted to see the activity in the Lyft Service Center in Philadelphia
            • Plans to service the ride-share industry
            • Shocked about the volume that was going through this location. It was ¾ full
            • Reluctant to accommodate this marketplace in his shop
            • The waiting room was sparse but did have coffee and water
            • Observed a brake job being done and a detailer cleaning the inside 
            • GM has invested $500 million in LYFT
            • He observed discount cards from a dealership on the counter
            • Can independents bring in some of the ride-share maintenance business?
            • It is possible that the ride-share driver may not know how to extract the most value from their vehicle
            • Don’t ignore this LYFT business model. They will become a fleet operator and pull volume from the market
            • Ask your customer base to help keep their ride-share vehicle safe and reliable
            
            

             

            ---

            • A special thanks to Greg Buckley for his contribution to the aftermarket.
            • Books mentioned in the content library HERE
            • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
            • Email Carm HERE.
            
            

             

             

            

            Be socially involved and in touch with the show:
            Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

            ---

            This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

            Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

            FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

            Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

            ]]>https://remarkableresults.biz/?p=26512Mon, 19 Aug 2019 04:32:13 -050018:23falsefullGreg Buckley on Lyft<br /> <br /> Greg Buckley posted a video he did when he visited a LYFT Service Center in Philadelphia and shared his observations. No doubt this business model from LYFT is a disruptor and what can we learn from it and what should you know.FTR 058: Tomi Oliva – Would You Work For You?Tomi Oliva is the owner and operator of San Jose Automotive Center in Chicago, IL. He grew up working in the family business. The primary business back then was tire related, but they did venture into some general repair.

            This is when he realized what he was going to be when he grew up . The tire side of the business was a chore but once he got a taste for the automotive service business, he knew his professional direction. So much so that he went against his father’s wishes and attended UTI Glendale Heights where he graduated in 2004. After graduating, he worked for a Nissan Dealer for a while before returning to Chicago to take over his Father’s Tire Business.

            Tomi converted the tire shop into a full general repair business. San Jose Automotive Center is now an automotive general service business and has been since 2015.

            About two years ago, he started attended technical training and meeting others that shared his same passion for diagnostics. The relationships that he developed from these courses and training events have opened doors to some awesome opportunities. To say that Tomi is satisfied with his career choice and industry involvement would be an understatement, but he’s just getting started.  Listen to Tomi’s previous episodes HERE.

            ---

            • A special thanks to Tomi Oliva for his contribution to the aftermarket.
            • Books mentioned in the content library HERE
            • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
            • Email Carm HERE.
            
            

             

             

            

            Be socially involved and in touch with the show:
            Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

            ---

            ...]]>Tomi Oliva is the owner and operator of San Jose Automotive Center in Chicago, IL. He grew up working in the family business. The primary business back then was tire related, but they did venture into some general repair.

            This is when he realized what he was going to be when he grew up . The tire side of the business was a chore but once he got a taste for the automotive service business, he knew his professional direction. So much so that he went against his father’s wishes and attended UTI Glendale Heights where he graduated in 2004. After graduating, he worked for a Nissan Dealer for a while before returning to Chicago to take over his Father’s Tire Business.

            Tomi converted the tire shop into a full general repair business. San Jose Automotive Center is now an automotive general service business and has been since 2015.

            About two years ago, he started attended technical training and meeting others that shared his same passion for diagnostics. The relationships that he developed from these courses and training events have opened doors to some awesome opportunities. To say that Tomi is satisfied with his career choice and industry involvement would be an understatement, but he’s just getting started.  Listen to Tomi’s previous episodes HERE.

            ---

            • A special thanks to Tomi Oliva for his contribution to the aftermarket.
            • Books mentioned in the content library HERE
            • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
            • Email Carm HERE.
            
            

             

             

            

            Be socially involved and in touch with the show:
            Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

            ---

            This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

            Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

            FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

            Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

            ]]>https://remarkableresults.biz/?p=26490Mon, 12 Aug 2019 04:05:13 -050007:17falsefullFTR 058 Tomi Oliva- Would You Work For You?<br /> <br /> Tomi Oliva from San Jose Automotive Center in Chicago reminds us how important morale and work environment is. He reminds you that it is the little things that matter.FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For BreastsCarm Capriotto is a connector of aftermarket professionals and is the founder and host of Remarkable Results Radio, the premier automotive aftermarket industry podcast. It’s talk radio for aftermarket professionals.  Through interviews with the best in the business, sharing their unfiltered, honest and sincere stories with the goal of helping others solve their pain points and share knowledge.

            Important Links:

            Sign Up for Brakes For Breasts

            Brakes For Breasts WebSite

            CarmCast – Brakes For Breasts Web-A-Thon. Listen to Dr. Touhy

            Brakes For Breasts Resources, Q &A, Logos, Marketing, Press Releases

            Getting Your Vendor On-Board

             

            ---

            • A special thanks to Laura Frank and Leigh Anne Best for helping me with these links and for their unselfish work for Brakes For Breasts.
            • Books mentioned in the content library HERE
            • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
            • Email Carm HERE.
            
            

            

             

             

            

            Be socially involved and in touch with the show:
            Facebook   Carm Capriotto is a connector of aftermarket professionals and is the founder and host of Remarkable Results Radio, the premier automotive aftermarket industry podcast. It’s talk radio for aftermarket professionals.  Through interviews with the best in the business, sharing their unfiltered, honest and sincere stories with the goal of helping others solve their pain points and share knowledge.

            Important Links:

            Sign Up for Brakes For Breasts

            Brakes For Breasts WebSite

            CarmCast – Brakes For Breasts Web-A-Thon. Listen to Dr. Touhy

            Brakes For Breasts Resources, Q &A, Logos, Marketing, Press Releases

            Getting Your Vendor On-Board

             

            ---

            • A special thanks to Laura Frank and Leigh Anne Best for helping me with these links and for their unselfish work for Brakes For Breasts.
            • Books mentioned in the content library HERE
            • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
            • Email Carm HERE.
            
            

            

             

             

            

            Be socially involved and in touch with the show:
            Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

            ---

            This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

            Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

            FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

            Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

            ]]>https://remarkableresults.biz/?p=26419Mon, 05 Aug 2019 04:39:22 -050012:40falsefullFTR 057: Carm Capriotto - Get Involved In This National Cancer Research Program<br /> <br /> I’ve got a big ask for you. In the next few minutes, I’m going to set up a compelling reason to get involved with the Brakes for Breasts national program. This is a strong program that is nearing the $1M donation milestone. I feel it may happen soon. This year could be the year B4B hits this huge goal. <br /> <br /> My respect and admiration for Laura Frank and Leigh Anne Best, who started brakes for breasts with a hand full of shops in the state of Ohio. Two lady service professionals have created a jewel of a program that continues to grow in support and influence in the industry. The program is Brakes For Breasts and it happens every October. Laura and Leigh Anne are independent service professionals and therefore know your business and can relate to the value Brakes For Breasts can bring to your business and for cancer research.<br /> <br /> Total donated to Dr. Vincent Touhy at the Cleveland Clinic for his research on a Breast Cancer Vaccine is $747,771, since 2011. The $1M milestone is not too far away and to get there, your help is needed. www.brakesforbreasts.com is where you can sign up.FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for IndependentsJustin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant.

            Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth.  Find out more about Justin’s episodes HERE.

            Barrett Automotive Website HERE.

            Key Talking Points

            • What does your customer expect from you?
            • Clean and Organized should be the rule  
            • Dirty and cigarette smoke doesn’t make it today
              • What would be the customer expectations of this environment?
              
              
            • Your shop needs to be intentional on how it looks and smells to the customer
            • This develops trust and it starts in the lobby
            • Your customer will realize how much you care about their vehicle if you don’t care about your facility
            • Your ‘internal’ customers also want a clean and organized facility
              • How will you attract top talent
              
              
            • Clean and organization is on purpose
              • Tech clean their bay at lunchtime and at the end of the day
              
              
            • The appearance of our technicians is also important
            • Our technicians are critical to the overall success of the company
              • Minimum hours of training for Justin’s shop is 40 hours per year with 80 being a goal
              
              
            • Why aren’t every training venue maxed out with 50,000 technicians getting training?
            • We close the shop to get the training required
            • Put a line item in your budget
            • Inspections are required for every customer
              • Customers appreciate this service
              • Helps minimize the visit of a tow truck to his shop with his customer’s  car
              • is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant.

                Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth.  Find out more about Justin’s episodes HERE.

                Barrett Automotive Website HERE.

                Key Talking Points

                • What does your customer expect from you?
                • Clean and Organized should be the rule  
                • Dirty and cigarette smoke doesn’t make it today
                  • What would be the customer expectations of this environment?
                  
                  
                • Your shop needs to be intentional on how it looks and smells to the customer
                • This develops trust and it starts in the lobby
                • Your customer will realize how much you care about their vehicle if you don’t care about your facility
                • Your ‘internal’ customers also want a clean and organized facility
                  • How will you attract top talent
                  
                  
                • Clean and organization is on purpose
                  • Tech clean their bay at lunchtime and at the end of the day
                  
                  
                • The appearance of our technicians is also important
                • Our technicians are critical to the overall success of the company
                  • Minimum hours of training for Justin’s shop is 40 hours per year with 80 being a goal
                  
                  
                • Why aren’t every training venue maxed out with 50,000 technicians getting training?
                • We close the shop to get the training required
                • Put a line item in your budget
                • Inspections are required for every customer
                  • Customers appreciate this service
                  • Helps minimize the visit of a tow truck to his shop with his customer’s  car
                  • When you start DVI you’ll find so much wrong with the vehicle and you’ll be nervous about quoting the most critical service needed
                  
                  
                
                

                 

                ---

                • A special thanks to Justin Barrett for sharing his passion – For The Record.
                • Books mentioned in the content library HERE
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Email Carm HERE.
                
                

                 

                 

                

                Be socially involved and in touch with the show:
                Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                ---

                This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                ]]>https://remarkableresults.biz/?p=26274Mon, 29 Jul 2019 04:12:44 -050013:49falsefullJustin Barrett - Hard Talk on Areas of Improvement for Independents<br /> <br /> Justin Barrett, owner and operator of Barrett Automotive, Cornelia, GA sees areas that need improvement for independent service operators. <br /> <br /> Justin Barrett will hit a few nerves as he asks you to take a look at your facility through the lens of the customer. And if you are not requiring 80 hours of training for your people, according to Justin, you are not keeping pace. He’ll also tell you why and how he closes and takes his team to train at venues like Vision in Kansas City.FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI ManagementMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image.

                We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management 

                Matt Fanslow has an interesting view of analyzing KPIs. He says if your a shop owner that started as a tech, you have the foundation to take what you know about diagnostics and apply it to improve your business.  Matt Fanslow’s Previous Episodes HERE.

                Key Talking Points

                • Shop owners and manager who were technicians should be able to best understand how to manage KPIs
                • As a technician:
                  • You learned systems, processes and routines that made you efficient at your task.
                  • Systems in diagnostics help you attain your goal. No different in managing/leading a shop
                  • The shop management system (SMS)can be compared to a scan tool
                  • KPI’s are no different than scan data PIDs
                  • Decisions on altering KPIs performance is no different than using the data from the scan tool to do further testing to find the exact ‘culpret’ or problem with the KPI
                  • Using a KPIs for a shotgun diag on the business may not necessarily be right. You may need to go deeper to find the root cause of the problem.
                  • Are there other tests on the business that could corroborate the higher-level problem
                  • As you go deeper you may find deeper issues, same as in diagnosing a vehicle technical problem.
                  
                  
                
                

                 

                ---

                • A special thanks to Matt Fanslow for sharing his passion – For The Record.
                • Books mentioned in the content library HERE
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Email Carm HERE.
                
                

                 

                 

                Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image.

                We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management 

                Matt Fanslow has an interesting view of analyzing KPIs. He says if your a shop owner that started as a tech, you have the foundation to take what you know about diagnostics and apply it to improve your business.  Matt Fanslow’s Previous Episodes HERE.

                Key Talking Points

                • Shop owners and manager who were technicians should be able to best understand how to manage KPIs
                • As a technician:
                  • You learned systems, processes and routines that made you efficient at your task.
                  • Systems in diagnostics help you attain your goal. No different in managing/leading a shop
                  • The shop management system (SMS)can be compared to a scan tool
                  • KPI’s are no different than scan data PIDs
                  • Decisions on altering KPIs performance is no different than using the data from the scan tool to do further testing to find the exact ‘culpret’ or problem with the KPI
                  • Using a KPIs for a shotgun diag on the business may not necessarily be right. You may need to go deeper to find the root cause of the problem.
                  • Are there other tests on the business that could corroborate the higher-level problem
                  • As you go deeper you may find deeper issues, same as in diagnosing a vehicle technical problem.
                  
                  
                
                

                 

                ---

                • A special thanks to Matt Fanslow for sharing his passion – For The Record.
                • Books mentioned in the content library HERE
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Email Carm HERE.
                
                

                 

                 

                

                Be socially involved and in touch with the show:
                Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                ---

                This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                ]]>https://remarkableresults.biz/?p=26271Mon, 22 Jul 2019 04:39:48 -050008:49falsefullFTR 055 Matt Fanslow - We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management <br /> <br /> Matt Fanslow has an interesting view of analyzing KPIs. He says if your a shop owner that started as a tech, you have the foundation to take what you know about diagnostics and apply it to improve your business.FTR 054: Roy Schnepper – ASA Behind the ScenesASA Behind the Scenes. Roy Schnepper from Butlers Collision, Roseville, MI and outgoing chairman and I caught up at the annual ASA Member meeting in Dallas, TX. Find out who the new chairman is and where the Technology and Telematics Forum will be held this year.
                • ASA Annual Meeting 
                • Networking
                • Leading edge training
                • The only association with both mechanical and collision members
                • ASA meetings are all about education
                • AMi is now working with FCA
                • Ray Fisher new Executive Director is doing a great job
                • ASA Launched its own APP
                • There is a technology and Telematics Forum coming up in September 2019 in Troy, MI
                
                

                 

                ---

                • A special thanks to Roy Schnepper for sharing his passion – For The Record.
                • Books mentioned in the content library HERE
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Email Carm HERE.
                
                

                 

                 

                

                Be socially involved and in touch with the show:
                Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                ---

                This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                Savvy shop owners use vehicle inspections to find additional work on a vehicle that the...]]>ASA Behind the Scenes. Roy Schnepper from Butlers Collision, Roseville, MI and outgoing chairman and I caught up at the annual ASA Member meeting in Dallas, TX. Find out who the new chairman is and where the Technology and Telematics Forum will be held this year.

                • ASA Annual Meeting 
                • Networking
                • Leading edge training
                • The only association with both mechanical and collision members
                • ASA meetings are all about education
                • AMi is now working with FCA
                • Ray Fisher new Executive Director is doing a great job
                • ASA Launched its own APP
                • There is a technology and Telematics Forum coming up in September 2019 in Troy, MI
                
                

                 

                ---

                • A special thanks to Roy Schnepper for sharing his passion – For The Record.
                • Books mentioned in the content library HERE
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Email Carm HERE.
                
                

                 

                 

                

                Be socially involved and in touch with the show:
                Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                ---

                This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                ---

                 

                Download the Remarkable Results Radio listening APP for your smart device:

                

                 

                 

                 

                 

                ]]>https://remarkableresults.biz/?p=26218Mon, 15 Jul 2019 04:22:25 -050005:17falsefullASA Behind the Scenes. Roy Schnepper from Butlers Collision, Roseville, MI and outgoing chairman and I caught up at the annual ASA Member meeting in Dallas, TX. Find out who the new chairman is and where the Technology and Telematics Forum will be held this year.FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?Judi Haglin and husband Dana own Haglin Automotive Inc., a full-service auto repair shop in Boulder, CO, and they’ve been leaders in the Boulder auto repair industry since 1981.

                Judi and Dana have a super working relationship and they pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture.

                They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Look for Judi’s previous episodes HERE.

                Key Talking Points:

                • Power over data is important to help move your business forward
                • Knowledge is great but implementation is most important
                • You must track your marketing source to evaluate your marketing ROI
                  • How did the customer find us? Just ask. Enter in your POS system
                  • Track number of visits from the original source.
                  • Are your customers that you get from sources coming back for a second or third time. This is a critical part of understanding your investment
                  • Judi believes if they come back by the 3rd time, they are a ‘customer’
                  • Your data will build up either acquisition or retention
                  
                  
                • Judi is making good decisions
                  • Her online presence is where she should spend her money
                  
                  
                • There are no marketing silver bullets
                  • Based on your demographics
                  • Try many different things
                  
                  
                • Know your data to verify that your money invested will bring you a return. Best way is to ask your customer where they found us.
                • Know your one-time visitor percentage and the source of it. That will help you understand if you should keep investing in that source.
                • Frequency is very important
                • New customer percentage
                  • Are you gaining 20% new customers a year.
                  • Stat you lose 10% every year
                  
                  
                
                

                 

                ---

                • A special thanks to Judi Haglin for sharing her passion – For The Record.
                • Books mentioned in the content library HERE
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Email...]]>Judi Haglin and husband Dana own Haglin Automotive Inc., a full-service auto repair shop in Boulder, CO, and they’ve been leaders in the Boulder auto repair industry since 1981.

                  Judi and Dana have a super working relationship and they pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture.

                  They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Look for Judi’s previous episodes HERE.

                  Key Talking Points:

                  • Power over data is important to help move your business forward
                  • Knowledge is great but implementation is most important
                  • You must track your marketing source to evaluate your marketing ROI
                    • How did the customer find us? Just ask. Enter in your POS system
                    • Track number of visits from the original source.
                    • Are your customers that you get from sources coming back for a second or third time. This is a critical part of understanding your investment
                    • Judi believes if they come back by the 3rd time, they are a ‘customer’
                    • Your data will build up either acquisition or retention
                    
                    
                  • Judi is making good decisions
                    • Her online presence is where she should spend her money
                    
                    
                  • There are no marketing silver bullets
                    • Based on your demographics
                    • Try many different things
                    
                    
                  • Know your data to verify that your money invested will bring you a return. Best way is to ask your customer where they found us.
                  • Know your one-time visitor percentage and the source of it. That will help you understand if you should keep investing in that source.
                  • Frequency is very important
                  • New customer percentage
                    • Are you gaining 20% new customers a year.
                    • Stat you lose 10% every year
                    
                    
                  
                  

                   

                  ---

                  • A special thanks to Judi Haglin for sharing her passion – For The Record.
                  • Books mentioned in the content library HERE
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Email Carm HERE.
                  
                  

                   

                   

                  

                  Be socially involved and in touch with the show:
                  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                  ---

                  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                  Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                  ---

                   

                  Download the Remarkable Results Radio listening APP for your smart device:

                  

                   

                   

                   

                   

                  ]]>https://remarkableresults.biz/?p=26188Mon, 08 Jul 2019 04:29:25 -050013:28falsefullDo You Know The Exact Source of Your Marketing Efforts?<br /> <br /> Judi Haglin from Haglin Automotive has a passion for numbers and marketing. She has a chance to set up why you need to track your marketing efforts and determine which give you the greatest return. She has a few great ideas on how to do it and why tracking and the numbers has helped her marketing investment pay dividends for her.FTR 052: Build Your Bench – Kyle Holt and Jay GoninenKyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as supporters and recruiters of technician talent. They have the depth of experience and are speaking to you from their heart about your need to recruit talent when you don’t need the help. They will tell you why.

                   

                  Kyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America.

                  S/P2 provides industry-specific, online training in safety, environmental, ethics, human resources, and soft skills. S/P2 also works to help entry-level technicians enter and stay in the industry with S/P2 Careers – the largest resume database of entry-level technicians – and S/P2 Workplace Mentoring – a systematized mentoring system to train and track the progress of entry-level techs.

                  An entrepreneur with a strong background in e-learning and web-based systems, Kyle is passionate about providing businesses and career technical schools the ability to utilize technology to improve the lives of students and employees everywhere. Listen to Kyle’s previous episodes HERE.

                  Jay Goninen is president of Find A Wrench, which is a recruiting service used by shops around the country to assist them in finding Technicians. Jay’s company purchased a popular niche job board called FindAMechanic.com.  Jay has a passion for promoting the industry and the many talented people we work with, and to be a voice for ‘those who don’t like to promote themselves.  Listen to Jay’s previous episodes HERE.

                   

                  Key Talking Points:

                  • Recruiting while your shop is at full employment
                  • Don’t wait to recruit for a new technician
                  • 74% of shops are looking for technicians and are open to entry-level technicians
                  • Creating a solid technician requires an investment of time. Start today.
                  • It is not if you are going to lose a technician but when 
                  • Proactive looking helps build a pipeline of candidates
                  • You must be intentional on finding or going after high-quality team members
                  
                  

                   

                  ---

                  • A special thanks to Kyle Holt and Jay Goninen for sharing their passion – For The Record.
                  • Books mentioned in the content library HERE
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Email Carm HERE.
                  
                  

                   

                   

                  Kyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as supporters and recruiters of technician talent. They have the depth of experience and are speaking to you from their heart about your need to recruit talent when you don’t need the help. They will tell you why.

                   

                  Kyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America.

                  S/P2 provides industry-specific, online training in safety, environmental, ethics, human resources, and soft skills. S/P2 also works to help entry-level technicians enter and stay in the industry with S/P2 Careers – the largest resume database of entry-level technicians – and S/P2 Workplace Mentoring – a systematized mentoring system to train and track the progress of entry-level techs.

                  An entrepreneur with a strong background in e-learning and web-based systems, Kyle is passionate about providing businesses and career technical schools the ability to utilize technology to improve the lives of students and employees everywhere. Listen to Kyle’s previous episodes HERE.

                  Jay Goninen is president of Find A Wrench, which is a recruiting service used by shops around the country to assist them in finding Technicians. Jay’s company purchased a popular niche job board called FindAMechanic.com.  Jay has a passion for promoting the industry and the many talented people we work with, and to be a voice for ‘those who don’t like to promote themselves.  Listen to Jay’s previous episodes HERE.

                   

                  Key Talking Points:

                  • Recruiting while your shop is at full employment
                  • Don’t wait to recruit for a new technician
                  • 74% of shops are looking for technicians and are open to entry-level technicians
                  • Creating a solid technician requires an investment of time. Start today.
                  • It is not if you are going to lose a technician but when 
                  • Proactive looking helps build a pipeline of candidates
                  • You must be intentional on finding or going after high-quality team members
                  
                  

                   

                  ---

                  • A special thanks to Kyle Holt and Jay Goninen for sharing their passion – For The Record.
                  • Books mentioned in the content library HERE
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Email Carm HERE.
                  
                  

                   

                   

                  

                  Be socially involved and in touch with the show:
                  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                  ---

                  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                  Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                  ---

                   

                  Download the Remarkable Results Radio listening APP for your smart device:

                  

                   

                   

                   

                   

                  ]]>https://remarkableresults.biz/?p=26086Mon, 01 Jul 2019 04:20:31 -050009:44falsefullBuild Your Bench - and Be a Proactive Recruiter.<br /> <br /> Kyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as supporters and recruiters of technician talent. They have the depth of experience and are speaking to you from their heart about your need to recruit talent when you don’t need the help. They will tell you why.FTR 051: Jerry Holcom – Where is Your Personal Commitment & ProfessionalismWith nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute.

                  Jerry Holcom owns S & S Service Center in Kansas City, MO,  is a co-founder of Vision and is the current President of the Midwest Auto Care Alliance (MWACA).

                   

                  Key Talking Points:

                  • Your supplier or training companies invest time and money to hold meetings to help you grow stronger
                  • Respect their investment in you
                  • Your commitment, your RSVP to attend is your word
                  • Your commitment and your attendance shows your professionalism
                  • People in their private and anonymous internet world allows comments that mask the true problems
                  • Be accountable and professional for your word.      
                  
                  

                   

                  ---

                  • A special thanks to Jerry Holcom for sharing his passion – For The Record.
                  • Books mentioned in the content library HERE
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Email Carm HERE.
                  
                  

                  

                   

                   

                   

                  Be socially involved and in touch with the show:
                  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                  ---

                  This episode is brought to you by FlexCheck Auto...]]>With nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute.

                  Jerry Holcom owns S & S Service Center in Kansas City, MO,  is a co-founder of Vision and is the current President of the Midwest Auto Care Alliance (MWACA).

                   

                  Key Talking Points:

                  • Your supplier or training companies invest time and money to hold meetings to help you grow stronger
                  • Respect their investment in you
                  • Your commitment, your RSVP to attend is your word
                  • Your commitment and your attendance shows your professionalism
                  • People in their private and anonymous internet world allows comments that mask the true problems
                  • Be accountable and professional for your word.      
                  
                  

                   

                  ---

                  • A special thanks to Jerry Holcom for sharing his passion – For The Record.
                  • Books mentioned in the content library HERE
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Email Carm HERE.
                  
                  

                  

                   

                   

                   

                  Be socially involved and in touch with the show:
                  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                  ---

                  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                  Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                  ---

                  

                  Download the Remarkable Results Radio listening APP for your smart device:

                  

                   

                   

                   

                   

                  ]]>https://remarkableresults.biz/?p=26053Mon, 24 Jun 2019 04:20:18 -050006:19falsefullFTR 051: Jerry Holcom - Where is Your Personal Commitment & Professionalism<br /> <br /> Jerry Holcom from S & S Service Center in Kansas City, MO is a co-founder of Vision and current President of the Midwest Auto Care Alliance wrote in his latest presidents message about his concern for commitment and professionalismFTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt FanslowMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                  Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                  Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                  Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.

                   

                  Key Talking Points:

                  • Look outside the industry to learn how to successfully promote the industry
                  • Matt takes a big leap and ties a concept of promoting professional wrestling to the aftermarket
                    • The main champion would make other champions look bad
                    • It made more sense to build the other guy up to help all players and build their performance group and have the fans appreciate all wrestlers
                    
                    
                  • We have a choice not to run a competitor shop into the ground. Help build them up
                    • You may have more training, one piece of equipment that succeeded in repairing the shop.
                    • You may be a better shop but there is no reason to put another shop (player) down.
                    • You win, the customer wins but do not trash your opponent.
                    
                    
                  
                  

                   

                  ---

                   

                  • A special thanks to Matt Fanslow for sharing his passion – For The Record.
                  • Books mentioned in the content library HERE
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Email Carm HERE.
                  
                  

                   

                   

                   

                  Be socially involved and in touch with the show:
                  Facebook   Twitter   Linked In   Email    Events   Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                  Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                  Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                  Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.

                   

                  Key Talking Points:

                  • Look outside the industry to learn how to successfully promote the industry
                  • Matt takes a big leap and ties a concept of promoting professional wrestling to the aftermarket
                    • The main champion would make other champions look bad
                    • It made more sense to build the other guy up to help all players and build their performance group and have the fans appreciate all wrestlers
                    
                    
                  • We have a choice not to run a competitor shop into the ground. Help build them up
                    • You may have more training, one piece of equipment that succeeded in repairing the shop.
                    • You may be a better shop but there is no reason to put another shop (player) down.
                    • You win, the customer wins but do not trash your opponent.
                    
                    
                  
                  

                   

                  ---

                   

                  • A special thanks to Matt Fanslow for sharing his passion – For The Record.
                  • Books mentioned in the content library HERE
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Email Carm HERE.
                  
                  

                   

                   

                   

                  Be socially involved and in touch with the show:
                  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                  ---

                  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                  Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                  ---

                  

                  Download the Remarkable Results Radio listening APP for your smart device:

                  

                   

                   

                   

                   

                  ]]>https://remarkableresults.biz/?p=25851Mon, 17 Jun 2019 04:19:38 -050008:41falsefullFTR 050: What the Aftermarket Can Learn from Professional Wrestling<br /> <br /> Matt Fanslow threads a concept that we can learn from the way professional wrestling promotes themselves. Matt makes a strong point comparing the promotion of professional wrestlers to aftermarket shops. Matt likes to look outside the industry to learn and see new things. A stretch in thinking, I don’t think so. I know one thing, this rant will make you think.FTR 049: Tom Lambert – Discount Model MarketingTom Lambert, owner of Shadetree Automotive. Tom Lambert got his start right at home.  His dad and uncles always had projects going on in the home garage.  During the summer vacation, his dad would have Tom remove engines from the vehicles that were being sent to the local machine shop for rebuilding.

                  In the past three and a half years, Tom and his dad have made strategic adjustments in the business.  They are now a $2.5 million dollar a year shop with 10% annual growth and profitability. They continue to improve every day.  Tom says he has the best team and a strong culture. In January 2017 Tom bought his dad completely out of the business.

                  Tom struggled for many years because he had lost his passion for the auto industry.  After receiving all the guidance and coaching over the past few years, he is rejuvenated and has more passion than ever and is currently doing everything he can to pay it forward to other local shop owners. Tom’s previous episodes HERE.

                  Key Talking Points:

                  • Three Leg stool theory of marketing
                    • Everyone wins: Team, Customer, Tom (the shop owner)
                    • Tom’s team is the largest leg on his stool
                      • Take care of your team who will take care of your customers
                      
                      
                    
                    
                  • Service advisor position is one of the most difficult positions
                  • Owners job is to make everyone job easy
                    • Provide the tools they need to get the job done and be successful
                    • Se sets the vision and empowers the team
                    • Marketing is one of the most important tasks to bring in the ‘right’ customer to keep his team busy
                    
                    
                  • He markets himself as a higher price business than he really is
                  • He believes he provides a great value to his customer
                  • He has learned that everyone does not need to be his customer
                  • He will refer people to the lowest price shop in town
                  • Quality parts and how he pays his folks predicates his pricing
                  • They market fun and they work to attract people who want that experience
                  • They market to specific vehicle owners
                    • A few makes and models that are more commonly knows that appreciate Tom’s culture
                    
                    
                  • He believes that the discount model is hurting our industry
                    • The gaps between shops give the consumer the wrong impression that the margins are huge
                      • Customer’s perception is it
                      
                      
                    • Problem most...]]>Tom Lambert, owner of Shadetree Automotive. Tom Lambert got his start right at home.  His dad and uncles always had projects going on in the home garage.  During the summer vacation, his dad would have Tom remove engines from the vehicles that were being sent to the local machine shop for rebuilding.

                      In the past three and a half years, Tom and his dad have made strategic adjustments in the business.  They are now a $2.5 million dollar a year shop with 10% annual growth and profitability. They continue to improve every day.  Tom says he has the best team and a strong culture. In January 2017 Tom bought his dad completely out of the business.

                      Tom struggled for many years because he had lost his passion for the auto industry.  After receiving all the guidance and coaching over the past few years, he is rejuvenated and has more passion than ever and is currently doing everything he can to pay it forward to other local shop owners. Tom’s previous episodes HERE.

                      Key Talking Points:

                      • Three Leg stool theory of marketing
                        • Everyone wins: Team, Customer, Tom (the shop owner)
                        • Tom’s team is the largest leg on his stool
                          • Take care of your team who will take care of your customers
                          
                          
                        
                        
                      • Service advisor position is one of the most difficult positions
                      • Owners job is to make everyone job easy
                        • Provide the tools they need to get the job done and be successful
                        • Se sets the vision and empowers the team
                        • Marketing is one of the most important tasks to bring in the ‘right’ customer to keep his team busy
                        
                        
                      • He markets himself as a higher price business than he really is
                      • He believes he provides a great value to his customer
                      • He has learned that everyone does not need to be his customer
                      • He will refer people to the lowest price shop in town
                      • Quality parts and how he pays his folks predicates his pricing
                      • They market fun and they work to attract people who want that experience
                      • They market to specific vehicle owners
                        • A few makes and models that are more commonly knows that appreciate Tom’s culture
                        
                        
                      • He believes that the discount model is hurting our industry
                        • The gaps between shops give the consumer the wrong impression that the margins are huge
                          • Customer’s perception is it
                          
                          
                        • Problem most shop owners are only making a 4% Net
                          • A $1,000 job the shop owner made $40 at a 4% net
                            • A hobby job not a career
                            
                            
                          
                          
                        • A shop that maintains a 20% net profit will earn $200 on a $1,000 job
                        
                        
                      • He is a bottom-up pricing shop to cover all his costs and then create his labor rate and parts margin
                      • Go after the customer that fits your shop
                      
                      

                      ---

                       

                      • A special thanks to Tom Lambert for sharing his passion – For The Record.
                      • Books mentioned in the content library HERE
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                      • Email Carm HERE.
                      
                      

                       

                       

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                      ---

                      This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                      Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                      FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                      Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                      ---

                      

                      Download the Remarkable Results Radio listening APP for your smart device:

                      

                       

                       

                       

                       

                      ]]>https://remarkableresults.biz/?p=25843Mon, 10 Jun 2019 04:17:43 -050012:21falsefullTom Lambert shares his passion for his style of marketing, charging what he is worth and his three-legged stool strategy.FTR 048: Amy Mattinat – Our Technicians Are Car DoctorsAmy Mattinat is the owner and manager of Auto Craftsmen in Montpelier, VT. Her shop is an ASE Blue Seal Shop, AAA approved and she is a member of ASA, SBN & WiAC.  Along with running her independent repair shop, she is able to combine her three passions: teaching small business owners how to run a successful business, teaching car care and safety to the general public and educating young people about the many career opportunities available in the auto care industry.

                      Amy was awarded the  2012 Top Female Shop Owner of the Year by the Car Care Council Women’s Board, Honored as a 2014 Professional Woman of the Year by the National Association of Professional Women, Awarded the 2015 U.S. Small Business Administration’s Vermont Women-Owned Business of the Year, Awarded the 2016 AAA Business of the Year in Vermont and served as President of Women in Auto Care 2014 through 2016. Listen to Amy’s previous episodes HERE.

                      Key Talking Points:

                      • ASE is our credentialing in our industry. They are what we have
                        • They are our doctor credentials
                        • We fix our sick patients (vehicles)
                        • We keep them safe (vehicles)
                        
                        
                      • Anyone can go to Sears, buy some tools, put up a sign and start working on cars
                      • We get them when they can’t be fixed
                      • Our technicians are car doctors
                      • A Technician Win
                        • Technician pathway. Pride of accomplishment.
                          • They will stand taller as they are proud of their achievements
                          
                          
                        • As a shop owners Amy wants ASE certifications from her technicians  
                        
                        
                      • A Win for the Shop Owner
                        • Creating a culture of excellence.
                        • All techs certified you achieve ASE Blue Seal and you can promote this differentiation with your customer and the marketplace
                        • Market your ASE certifications. On the ‘wall of fame’ and in social media and on your website
                        • https://ase.com/drivers   is made for the consumer
                          • Use blog posts to educate your customer on automotive repair
                          
                          
                        • ASE role is to test the technician so you can promote their certification
                        
                        
                      
                      

                       

                      ---

                      • A special thanks to Amy Mattinat for sharing her passion – For The Record.
                      • Books mentioned in the content library HERE
                      • Leave me an honest review on Amy Mattinat is the owner and manager of Auto Craftsmen in Montpelier, VT. Her shop is an ASE Blue Seal Shop, AAA approved and she is a member of ASA, SBN & WiAC.  Along with running her independent repair shop, she is able to combine her three passions: teaching small business owners how to run a successful business, teaching car care and safety to the general public and educating young people about the many career opportunities available in the auto care industry.

                        Amy was awarded the  2012 Top Female Shop Owner of the Year by the Car Care Council Women’s Board, Honored as a 2014 Professional Woman of the Year by the National Association of Professional Women, Awarded the 2015 U.S. Small Business Administration’s Vermont Women-Owned Business of the Year, Awarded the 2016 AAA Business of the Year in Vermont and served as President of Women in Auto Care 2014 through 2016. Listen to Amy’s previous episodes HERE.

                        Key Talking Points:

                        • ASE is our credentialing in our industry. They are what we have
                          • They are our doctor credentials
                          • We fix our sick patients (vehicles)
                          • We keep them safe (vehicles)
                          
                          
                        • Anyone can go to Sears, buy some tools, put up a sign and start working on cars
                        • We get them when they can’t be fixed
                        • Our technicians are car doctors
                        • A Technician Win
                          • Technician pathway. Pride of accomplishment.
                            • They will stand taller as they are proud of their achievements
                            
                            
                          • As a shop owners Amy wants ASE certifications from her technicians  
                          
                          
                        • A Win for the Shop Owner
                          • Creating a culture of excellence.
                          • All techs certified you achieve ASE Blue Seal and you can promote this differentiation with your customer and the marketplace
                          • Market your ASE certifications. On the ‘wall of fame’ and in social media and on your website
                          • https://ase.com/drivers   is made for the consumer
                            • Use blog posts to educate your customer on automotive repair
                            
                            
                          • ASE role is to test the technician so you can promote their certification
                          
                          
                        
                        

                         

                        ---

                        • A special thanks to Amy Mattinat for sharing her passion – For The Record.
                        • Books mentioned in the content library HERE
                        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                        • Email Carm HERE.
                        
                        

                         

                         

                         

                        Be socially involved and in touch with the show:
                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                        ---

                        This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                        Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                        FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                        Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                        ---

                        

                        Download the Remarkable Results Radio listening APP for your smart device:

                        

                         

                         

                         

                         

                        ]]>https://remarkableresults.biz/?p=25834Mon, 03 Jun 2019 04:24:59 -050011:13falsefullOur Technicians Are Car Doctors<br /> <br /> Amy Mattinat delivers her impassioned perspective on the value and benefits of ASE. It may be time for you to understand why you support ASE and if you don’t, to understand why you must. If there was ever a time to embrace ASE it is now. The high tech world of the automotive creates the need for highly trained technicians and through ASE certification allows us to differentiate ourselves and improve our image.FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become ExtraordinaryJim Silverman is the Director of National Accounts for ATI Automotive Training Institute.

                        Key Talking Points:

                        • Use your time at an industry event to network by stretching yourself to talk to people and vendors that you do not know
                        • Get uncomfortable. Step out of your box
                        • Don’t hang with people you know. Meet new friends
                        • If you are Mr. Greatest you are wrong
                        • Let someone else show you something
                        • Tiger Woods has at least three coaches
                        • Football players have coaches
                        • Why wouldn’t a shop owner have a coach
                        • Invest in your brain
                        
                        

                         

                        ---

                        • A special thanks to Jim Silverman for sharing his passion – For The Record.
                        • Books mentioned in the content library HERE
                        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                        • Email Carm HERE.
                        
                        

                         

                         

                         

                        Be socially involved and in touch with the show:
                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                        ---

                        This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                        Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                        ...]]>Jim Silverman is the Director of National Accounts for ATI Automotive Training Institute.

                        Key Talking Points:

                        • Use your time at an industry event to network by stretching yourself to talk to people and vendors that you do not know
                        • Get uncomfortable. Step out of your box
                        • Don’t hang with people you know. Meet new friends
                        • If you are Mr. Greatest you are wrong
                        • Let someone else show you something
                        • Tiger Woods has at least three coaches
                        • Football players have coaches
                        • Why wouldn’t a shop owner have a coach
                        • Invest in your brain
                        
                        

                         

                        ---

                        • A special thanks to Jim Silverman for sharing his passion – For The Record.
                        • Books mentioned in the content library HERE
                        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                        • Email Carm HERE.
                        
                        

                         

                         

                         

                        Be socially involved and in touch with the show:
                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                        ---

                        This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                        Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                        FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                        Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                        ---

                        

                        Download the Remarkable Results Radio listening APP for your smart device:

                        

                         

                         

                         

                         

                        ]]>https://remarkableresults.biz/?p=25703Mon, 27 May 2019 04:10:31 -050012:31falsefullJim Silverman, Director of National Account at ATI, is outspoken on what it takes to be successful. He says he has the best job in the world and knows what it takes to turn ordinary service professionals into top performersFTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable TransportationAlan Symmes, shop owner, Revolution Automotive Services, Norwood, MA.
                        Alan has a goal to achieve excellence in all that he does. Having a passion for cars lead him to the automotive industry at the age of 18. He and his wife Holly were even married in a Boston auto museum. But after mastering the technical aspect of cars, Alan sought out a new challenge to start his own business and ‘revolutionize’ the automotive service experience for both the customer AND the employee.

                        In 2012 he and his wife started Revolution Automotive Services, Inc. in Norwood, Massachusetts. With high energy, enthusiasm and a strong will to succeed, Alan has created a culture that not only his employees believe in, but his customers are attracted to. In less than 5 years Alan took his business from a 1-bay operation to a 7-bay shop that offers extraordinary benefits to its employees and a “WOW” experience his customers rave about. “Quality is not an act, it is a habit” and every aspect of Alan’s business is high quality; including the German cars they specialize in.

                        Key Talking Points:

                        • Alan sensed that there was something wrong with a great loyal customer when he presented her an estimate for tires
                        • He discovered that he recently lost her husband and has a dog with cancer that put her in dire financial straits
                        • Alan and his team agreed to not accept payment. He and his team agreed to provide his customer with all the services and not expect to be paid for them
                        • Alan was happy to have the means to help her
                        • He realized that he needs to budget for community and charity in instances like this
                        • He is putting $10,000 into a budget each year. It is 1% of his sales
                        
                        

                         

                        ---

                        • A special thanks to Alan Symmes for sharing his passion – For The Record.
                        • Books mentioned in the content library HERE
                        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                        • Email Carm HERE.
                        
                        

                         

                         

                         

                        Be socially involved and in touch with the show:
                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                        ---

                        ...]]>Alan Symmes, shop owner, Revolution Automotive Services, Norwood, MA.
                        Alan has a goal to achieve excellence in all that he does. Having a passion for cars lead him to the automotive industry at the age of 18. He and his wife Holly were even married in a Boston auto museum. But after mastering the technical aspect of cars, Alan sought out a new challenge to start his own business and ‘revolutionize’ the automotive service experience for both the customer AND the employee.

                        In 2012 he and his wife started Revolution Automotive Services, Inc. in Norwood, Massachusetts. With high energy, enthusiasm and a strong will to succeed, Alan has created a culture that not only his employees believe in, but his customers are attracted to. In less than 5 years Alan took his business from a 1-bay operation to a 7-bay shop that offers extraordinary benefits to its employees and a “WOW” experience his customers rave about. “Quality is not an act, it is a habit” and every aspect of Alan’s business is high quality; including the German cars they specialize in.

                        Key Talking Points:

                        • Alan sensed that there was something wrong with a great loyal customer when he presented her an estimate for tires
                        • He discovered that he recently lost her husband and has a dog with cancer that put her in dire financial straits
                        • Alan and his team agreed to not accept payment. He and his team agreed to provide his customer with all the services and not expect to be paid for them
                        • Alan was happy to have the means to help her
                        • He realized that he needs to budget for community and charity in instances like this
                        • He is putting $10,000 into a budget each year. It is 1% of his sales
                        
                        

                         

                        ---

                        • A special thanks to Alan Symmes for sharing his passion – For The Record.
                        • Books mentioned in the content library HERE
                        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                        • Email Carm HERE.
                        
                        

                         

                         

                         

                        Be socially involved and in touch with the show:
                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                        ---

                        This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                        Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                        FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                        Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                        ---

                        

                        Download the Remarkable Results Radio listening APP for your smart device:

                        

                         

                         

                         

                         

                        ]]>https://remarkableresults.biz/?p=25700Mon, 20 May 2019 04:14:01 -050008:27falsefullAlan Symmes: When Your Community Needs Help to Afford Safe and Reliable TransportationFTR 045: Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets

                        Brian Walker  was a Mercedes Benz Master dealer technician and was ASE certified with L1. He owned Peak Automotive in Apex, NC and was recognized by Motor Age Magazine as a Top Ten Shops twice. 

                        Brian is co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. Brian believes that most people overcomplicate their marketing in an effort to make it easier

                        There is a 17,000+ word article on the Shop Marketing Pros website: “The Ultimate Guide to Auto Repair Shop Marketing shopmarketingpros.com/guide

                         

                        Key Talking Points:

                        • Stop looking for silver bullets
                        • You need foundational marketing technics
                          • Know who you are marketing to. Your avatar. Name them.
                          • Have a good website that displays on phone, tablet and desktop
                          • Make your website stand out to the search engines by consistently adding good quality content
                          • Collect email addresses from your customer
                          • Be active on social media
                          • Pull out your phone and shoot pictures and videos
                          • Once per week boost a facebook post
                          • Give some money to Google to set placed at the top (pay per click)
                          • Ask for reviews
                          • Join your Chamber of Commerce. Show up and do the work.
                          • Join a BNI group (Business Network International)
                          • Sponsor a local little league team
                          • Fix cars and be nice to people
                          
                          
                        • Be consistent in your marketing
                        • When business is good or bad keep marketing
                        • Be patient. It takes times to build momentum
                        
                        

                        ---

                        • A special thanks to Brian Walker for sharing his passion – For The Record.
                        • Books mentioned in the content library HERE
                        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                        • Email Carm HERE.
                        
                        

                         

                         

                        ...]]>

                        Brian Walker  was a Mercedes Benz Master dealer technician and was ASE certified with L1. He owned Peak Automotive in Apex, NC and was recognized by Motor Age Magazine as a Top Ten Shops twice. 

                        Brian is co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. Brian believes that most people overcomplicate their marketing in an effort to make it easier

                        There is a 17,000+ word article on the Shop Marketing Pros website: “The Ultimate Guide to Auto Repair Shop Marketing shopmarketingpros.com/guide

                         

                        Key Talking Points:

                        • Stop looking for silver bullets
                        • You need foundational marketing technics
                          • Know who you are marketing to. Your avatar. Name them.
                          • Have a good website that displays on phone, tablet and desktop
                          • Make your website stand out to the search engines by consistently adding good quality content
                          • Collect email addresses from your customer
                          • Be active on social media
                          • Pull out your phone and shoot pictures and videos
                          • Once per week boost a facebook post
                          • Give some money to Google to set placed at the top (pay per click)
                          • Ask for reviews
                          • Join your Chamber of Commerce. Show up and do the work.
                          • Join a BNI group (Business Network International)
                          • Sponsor a local little league team
                          • Fix cars and be nice to people
                          
                          
                        • Be consistent in your marketing
                        • When business is good or bad keep marketing
                        • Be patient. It takes times to build momentum
                        
                        

                        ---

                        • A special thanks to Brian Walker for sharing his passion – For The Record.
                        • Books mentioned in the content library HERE
                        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                        • Email Carm HERE.
                        
                        

                         

                         

                         

                        Be socially involved and in touch with the show:
                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                        ---

                        This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                        Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                        FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                        Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                        ---

                        

                        Download the Remarkable Results Radio listening APP for your smart device:

                        

                         

                         

                         

                         

                        ]]>https://remarkableresults.biz/?p=25626Mon, 13 May 2019 04:07:06 -050007:46falsefullFTR 045 Brian Walker - Foundational Marketing Techniques - There Are No Silver Bullets<br /> <br /> Brian Walker co-owner of Shop Marketing Pros explains that there is no silver bullet to marketing. He shares thirteen Foundational Marketing Tactics and is determined that your marketing is consistent and when business is good, keep marketing and when it is bad, keep marketing. Marketing requires patience. It takes times to build momentumFTR 044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money IsMurray Voth, owner of RPM Training learned how to service and repair cars, motorcycles, and airplanes in his youth and earned his commercial pilot’s license. After college, Murray was hired by a firm doing research and development in the service station industry. That led him to own and operate service stations for the next 20 years.

                        After receiving extensive training from a major oil company in Canada, Murray worked in service station dealer development. His experience in training and development led to an interest in how people function. He began to think about what holds them back from learning and implementing new practices in their businesses. What causes people to change?

                        Murray has done extensive research into human potential and has the ability to synthesize this material and make it practical to apply.  His favorite moment is when a client says, “I get it!” or “I did it!”  He is known as an implementation coach. For the last 10 years, he has been the senior trainer, coach, and facilitator for a major automotive training company in Canada, and worked part-time in the USA as his schedule allows.  Murray has worked with hundreds of shop owners helping them to be more profitable and reduce their stress levels. Listen to Murray’s episodes HERE.  RPM Training website HERE.

                         

                        Key Talking Points:

                        North American Economy. Murray Voth knows that some in the Canadian economy that are having a tough time, however, he says there is gold out there if you go get it.

                        • Tough still for some in the Canadian prairies
                        • Some have done exemplary. Why?
                          • In tough marketplace some growing 30%
                          
                          
                        • It is easy to oversimplify this. Easy to make the problem into a one sentence issue. Not the right thing to do. Many factors in why no growth and why growth.
                        • Discover:
                          • Some are sitting back and waiting for things to turn around
                          • It will not just come back as history suggests
                          • Learn how to live with the economy that exists in your marketplace no matter how strong or weak
                          • Do you have the right customer?
                          • Have you let the dealer take your customer with an oil change program as a result of a new car sale? What are you going to do about it?
                          
                          
                        • Tech and social media is your friend. Learn about how it can help you
                        • Some shops have presence and are posting great generic content to engage their community
                          • HERE.  RPM Training website HERE.

                             

                            Key Talking Points:

                            North American Economy. Murray Voth knows that some in the Canadian economy that are having a tough time, however, he says there is gold out there if you go get it.

                            • Tough still for some in the Canadian prairies
                            • Some have done exemplary. Why?
                              • In tough marketplace some growing 30%
                              
                              
                            • It is easy to oversimplify this. Easy to make the problem into a one sentence issue. Not the right thing to do. Many factors in why no growth and why growth.
                            • Discover:
                              • Some are sitting back and waiting for things to turn around
                              • It will not just come back as history suggests
                              • Learn how to live with the economy that exists in your marketplace no matter how strong or weak
                              • Do you have the right customer?
                              • Have you let the dealer take your customer with an oil change program as a result of a new car sale? What are you going to do about it?
                              
                              
                            • Tech and social media is your friend. Learn about how it can help you
                            • Some shops have presence and are posting great generic content to engage their community
                              • Some don’t like to brag about themselves, but there is a way to do it that doesn’t look like bragging
                              
                              
                            
                            

                             

                            • A special thanks to Murray Voth for sharing his passion – For The Record.
                            • Books mentioned in the content library HERE
                            • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                            • Email Carm HERE.
                            
                            

                             

                             

                             

                            Be socially involved and in touch with the show:
                            Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                            ---

                            This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                            Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                            FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                            Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                            ---

                            

                            Download the Remarkable Results Radio listening APP for your smart device:

                            

                             

                             

                             

                             

                            ]]>https://remarkableresults.biz/?p=25426Mon, 06 May 2019 04:38:13 -050014:49falsefullFTR 044 Murray Voth - Your Opportunity is Huge; Find the River Where the Money IsFTR 043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do!Dave Hobbs’ automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana.  After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics.  Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

                            Dave Hobbs is currently the lead technical trainer and course developer for Delphi Product and Service Solutions.  In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society).  Dave’s previous episodes HERE.

                             

                            Key Talking Points:

                            • Hands-on training is the best method. When you do it yourself you learn better than any other training
                            • Techs need to find the time and make the sacrifice to attend training
                            • There is a huge sacrifice by every training supplier to design and present great training
                            • Use community colleges for these events vs. a hotel or restaurant
                            • Let the college’s instructors attend for free. Include their students
                            • Stop considering the convenient place to get training and find the best place so you can do more hands-on
                            
                            

                             

                             

                            • A special thanks to Dave Hobbs for sharing his passion – For The Record.
                            • Books mentioned in the content library HERE
                            • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                            • Email Carm HERE.
                            
                            

                             

                             

                             

                            Be socially involved and in touch with the show:
                            Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                            ---

                            This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                            Savvy shop owners use]]>Dave Hobbs’ automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana.  After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics.  Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

                            Dave Hobbs is currently the lead technical trainer and course developer for Delphi Product and Service Solutions.  In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society).  Dave’s previous episodes HERE.

                             

                            Key Talking Points:

                            • Hands-on training is the best method. When you do it yourself you learn better than any other training
                            • Techs need to find the time and make the sacrifice to attend training
                            • There is a huge sacrifice by every training supplier to design and present great training
                            • Use community colleges for these events vs. a hotel or restaurant
                            • Let the college’s instructors attend for free. Include their students
                            • Stop considering the convenient place to get training and find the best place so you can do more hands-on
                            
                            

                             

                             

                            • A special thanks to Dave Hobbs for sharing his passion – For The Record.
                            • Books mentioned in the content library HERE
                            • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                            • Email Carm HERE.
                            
                            

                             

                             

                             

                            Be socially involved and in touch with the show:
                            Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                            ---

                            This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                            Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                            FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                            Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                            ---

                            

                            Download the Remarkable Results Radio listening APP for your smart device:

                            

                             

                             

                             

                             

                            ]]>https://remarkableresults.biz/?p=25491Mon, 29 Apr 2019 04:15:28 -050011:34falsefullDave Hobbs - Find The Time and Make the Sacrifice to Attend Training. Trainers Do!<br /> <br /> Dave Hobbs travels the country training technicians for Delphi Technologies. His participation in the industry is without rival. He has a strong message for you about training venues, hands-on and the sacrifice that all aftermarket trainers make in their lives to bring you training. All he wants is to have you come to class when the trainers come to your town.<br /> <br /> Find Dave’s talking points and links to his previous episodes on the show notes page at remarkableresults.biz/f043FTR 042: Vinnie Lucido – Find a Balance to Your EgoVinnie Lucido has had his hands in the automotive industry since 1996, starting in High school as a CSR at one of the last 76 Full-Service Gas stations in Reno. He found a passion for helping people through their most prized possessions, their automobile. Vinnie and his brother Anthony partnered together & opened CoAuto in 2014 and have been nothing but success in their new undertaking. Vinnie is ASE certified and has operated in every capacity of the automotive repair field. Throughout his career, he has been a customer service representative, a service writer, a technician, a manager and now an owner. Ultimately, he finds he is happiest when he is in communication with his clients and gets the opportunity to get to know his guests. Vinnie spends his time building relationships and networking and in turn, the shop continues to grow.

                            Vinnie an avid outdoorsman and enjoys all the Tahoe area offers. In his spare time, you will find him in the rivers, whitewater kayaking, rafting, and paddle boarding. In the mountains, snowboarding, timber sledding, and mountain biking. In the desert, dirt biking, rock climbing, and hiking. In the lakes, kiteboarding, wakeboarding, and swimming. In the city, one-wheeling, biking, and hanging out. Vinnie also lives a yogic lifestyle and teaches the art of Budokon. Budokon like a triathlete has 3 disciplines which are martial arts, yoga, and calisthenics. He is passionate about health and wellness. He and his beautiful wife Dawn are in the works of opening a yoga retreat in Belize where he plans to retire and enjoy all the Caribbean has to offer. Listen to Vinnie’s previous episodes HERE.

                            Key Talking Points

                            • Vinnie was deeply moved when he did a social post on his team doing some yoga stretches.
                            • Seems like the ‘community’ had their say and it cut sharp
                            • What is happening in your life that puts your ego out front
                            • Vinnie is a yoga teacher. It is a form of stretching
                              • You can sit still, self reflect and stretch
                              
                              
                            • Get up early and do something for you.
                            • Look inward, find self-awareness
                            • Why do we judge everyone else?
                            
                            

                            ---

                            • A special thanks to Vinnie Lucido for sharing his passion – For The Record.
                            • Books mentioned in the content library HERE
                            • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                            • Email Carm HERE.
                            
                            

                             

                             

                             

                            Be socially involved and in touch with the show:
                            Facebook   HERE.

                            Key Talking Points

                            • Vinnie was deeply moved when he did a social post on his team doing some yoga stretches.
                            • Seems like the ‘community’ had their say and it cut sharp
                            • What is happening in your life that puts your ego out front
                            • Vinnie is a yoga teacher. It is a form of stretching
                              • You can sit still, self reflect and stretch
                              
                              
                            • Get up early and do something for you.
                            • Look inward, find self-awareness
                            • Why do we judge everyone else?
                            
                            

                            ---

                            • A special thanks to Vinnie Lucido for sharing his passion – For The Record.
                            • Books mentioned in the content library HERE
                            • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                            • Email Carm HERE.
                            
                            

                             

                             

                             

                            Be socially involved and in touch with the show:
                            Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                            ---

                            This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                            Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                            FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                            Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                            ---

                            

                            Download the Remarkable Results Radio listening APP for your smart device:

                            

                             

                             

                             

                             

                            ]]>https://remarkableresults.biz/?p=25408Mon, 22 Apr 2019 04:32:58 -050011:21falsefullFind a Balance For Your Ego<br /> <br /> Vinnie Lucido from Co-Auto in Reno Nevada says we need to find a balance in our Ego’s. His rant brings in the value of Yoga to your well being. He is a Yoga teacher so he should know about the value of Yoga in one's life. His message has a three-pronged approach; put your ego in check, let’s stop judging each other and check out the power of Yoga.FTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever StudentKeith Williamson is the owner of Williamson’s Repair and Tire in Bondurant, IA for over 20 years. He is a member of Midwest Auto Care Alliance (MWACA) where he leads the Shop Owner Support Group (an amazing group of shops) in Iowa. He and his team focus on the customer experience, as well as Hybrid, Electric and emerging vehicle Technologies. He recently added a solar array to his building and uses a Toyota Prius and Chevrolet Volt as shuttle vehicles and plans to add more hybrid and electric vehicles as they continually update their loaner fleet. He is a member of RLO Training’s Bottom Line Impact Group for 4 years. Listen to Keith’s previous episodes HERE.

                            Key Talking Points

                            • Don’t resist change
                            • Always be learning
                            • He decided to get into Hybrids and it was a great decision for him
                            • Continual training
                            • Adapting to technology
                            • Charging what you are worth
                            • Take management classes
                            • The technician shortages goes away if you compensate them based on their knowledge
                              • You need to become more profitable
                              • Learn how to do that
                              
                              
                            • Remove the downers that are bringing your culture and team down
                            • Implement what you learn
                            
                            

                            ---

                            • A special thanks to Keith Williamson for sharing his passion – For The Record.
                            • Books mentioned in the content library HERE
                            • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                            • Email Carm HERE.
                            
                            

                             

                             

                             

                            Be socially involved and in touch with the show:
                            Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                            ---

                            This]]>Keith Williamson is the owner of Williamson’s Repair and Tire in Bondurant, IA for over 20 years. He is a member of Midwest Auto Care Alliance (MWACA) where he leads the Shop Owner Support Group (an amazing group of shops) in Iowa. He and his team focus on the customer experience, as well as Hybrid, Electric and emerging vehicle Technologies. He recently added a solar array to his building and uses a Toyota Prius and Chevrolet Volt as shuttle vehicles and plans to add more hybrid and electric vehicles as they continually update their loaner fleet. He is a member of RLO Training’s Bottom Line Impact Group for 4 years. Listen to Keith’s previous episodes HERE.

                            Key Talking Points

                            • Don’t resist change
                            • Always be learning
                            • He decided to get into Hybrids and it was a great decision for him
                            • Continual training
                            • Adapting to technology
                            • Charging what you are worth
                            • Take management classes
                            • The technician shortages goes away if you compensate them based on their knowledge
                              • You need to become more profitable
                              • Learn how to do that
                              
                              
                            • Remove the downers that are bringing your culture and team down
                            • Implement what you learn
                            
                            

                            ---

                            • A special thanks to Keith Williamson for sharing his passion – For The Record.
                            • Books mentioned in the content library HERE
                            • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                            • Email Carm HERE.
                            
                            

                             

                             

                             

                            Be socially involved and in touch with the show:
                            Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                            ---

                            This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                            Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                            FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                            Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                            ---

                            

                            Download the Remarkable Results Radio listening APP for your smart device:

                            

                             

                             

                             

                             

                            ]]>https://remarkableresults.biz/?p=25247Mon, 15 Apr 2019 04:31:39 -050006:32falsefullChange or Be Changed and Commit to be a Forever StudentFTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service ProfessionalBob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.

                            Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.

                            Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE. 

                            Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE.

                            Key Talking Points

                            • Supplier involvement with the industry
                            • The supply side of our industry does not understand how a professional shop runs.
                            • Still concentrating on activity and car count and do not understand productivity.
                            • Our knowledge is sold and may not have a part attached to the sale.
                            • They are not installers, but automotive service professionals.
                            • They don’t have customers but clients.
                            • The mechanics are technicians.
                            • Learn how business is done today in our new aftermarket.
                            
                            

                            ---

                            • A special thanks to Bob Greenwood for sharing his passion – For The Record.
                            • Books mentioned in the content library HERE
                            • Leave me an honest review on Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.

                              Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.

                              Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE. 

                              Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE.

                              Key Talking Points

                              • Supplier involvement with the industry
                              • The supply side of our industry does not understand how a professional shop runs.
                              • Still concentrating on activity and car count and do not understand productivity.
                              • Our knowledge is sold and may not have a part attached to the sale.
                              • They are not installers, but automotive service professionals.
                              • They don’t have customers but clients.
                              • The mechanics are technicians.
                              • Learn how business is done today in our new aftermarket.
                              
                              

                              ---

                              • A special thanks to Bob Greenwood for sharing his passion – For The Record.
                              • Books mentioned in the content library HERE
                              • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                              • Email Carm HERE.
                              
                              

                               

                               

                               

                              Be socially involved and in touch with the show:
                              Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                              ---

                              This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                              Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                              FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                              Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                              ---

                              

                              Download the Remarkable Results Radio listening APP for your smart device:

                              

                               

                               

                               

                               

                              ]]>https://remarkableresults.biz/?p=25162Mon, 08 Apr 2019 04:15:58 -050005:43falsefullOur Suppliers Need to Better Understand the Service Professional. Bob Greenwood, President of Automotive Aftermarket E-Learning Center points out that the supply side of our industry must find a higher level of understanding of the opportunities and challenges of the service professional. He says it’s not all about selling parts, but about how the suppliers can help the pro become more efficient, productive and profitable.FTR 039: Grant Swaim – The Gear Head Days Are Gone 

                              Gearhead School is an online training website owned by DLP Publishing LLC. The site administrator is Grant Swaim. Grant’s lifelong career in the automotive service industry is highlighted as follows:

                              • 20 Years – Owner of an Independent Honda Repair Shop
                              • 6 Years – Independent Automotive Trainer (Honda OBD II / Driveability)
                              • 15 Years – Full-Time Instructor with NC Community College System
                              • Published Author (Technology Guide for Today’s Automotive Technician)
                              
                              

                              White Paper on the Tech Shortage HERE.

                              Link to Gearhead School HERE .

                              As mentioned by Grant in this episode:

                              Link to Episode 312 The Road To Great Technicians Recorded at Vision 2018 HERE

                              Link to Episode 383 AAPEXedu 2018 The Road To Great Technicians – Roundtable HERE

                               

                              Key Talking Points

                              • Tech shortage should be no surprise to us.
                              • Techforce data, Technician Supply and Demand Report from December 2018
                              • Public and private colleges are not supplying 50% of the need.
                              • Gear head days are gone.
                              • If your people are severely undertrained you have to train them.
                              • No one is coming to save you. You’ve got to make your own moves.
                                • Don’t wait for someone to fix the problem for you.
                                
                                
                              • Some gear heads need training on the basics. Entry and every level of technician.
                              
                              

                              ---

                              • A special thanks to Grant Swaim for sharing his passion – For The Record.
                              • Books mentioned in the content library HERE
                              • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                              • Email Carm HERE.
                              
                              

                               

                               

                               

                              Be socially involved and in touch with the show:
                              Facebook   Twitter   Linked In    Grant Swaim. Grant’s lifelong career in the automotive service industry is highlighted as follows:

                              • 20 Years – Owner of an Independent Honda Repair Shop
                              • 6 Years – Independent Automotive Trainer (Honda OBD II / Driveability)
                              • 15 Years – Full-Time Instructor with NC Community College System
                              • Published Author (Technology Guide for Today’s Automotive Technician)
                              
                              

                              White Paper on the Tech Shortage HERE.

                              Link to Gearhead School HERE .

                              As mentioned by Grant in this episode:

                              Link to Episode 312 The Road To Great Technicians Recorded at Vision 2018 HERE

                              Link to Episode 383 AAPEXedu 2018 The Road To Great Technicians – Roundtable HERE

                               

                              Key Talking Points

                              • Tech shortage should be no surprise to us.
                              • Techforce data, Technician Supply and Demand Report from December 2018
                              • Public and private colleges are not supplying 50% of the need.
                              • Gear head days are gone.
                              • If your people are severely undertrained you have to train them.
                              • No one is coming to save you. You’ve got to make your own moves.
                                • Don’t wait for someone to fix the problem for you.
                                
                                
                              • Some gear heads need training on the basics. Entry and every level of technician.
                              
                              

                              ---

                              • A special thanks to Grant Swaim for sharing his passion – For The Record.
                              • Books mentioned in the content library HERE
                              • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                              • Email Carm HERE.
                              
                              

                               

                               

                               

                              Be socially involved and in touch with the show:
                              Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                              ---

                              This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                              Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                              FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                              Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                              ---

                              

                              Download the Remarkable Results Radio listening APP for your smart device:

                              

                               

                               

                               

                               

                              ]]>https://remarkableresults.biz/?p=25133Mon, 01 Apr 2019 04:35:32 -050010:15falsefullGrant Swaim full time post-secondary instructor, shop owner and aftermarket instructor says the gear head days are goneFTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your CustomersIt all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

                              Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

                              Jennifer Filzen Previous Episodes HERE.

                              Key Talking Points

                              • Jennifer wants to encourage everyone to express their love of your customer community in a caring way.
                              • Tell your friends, your family your customer that you care.
                              • You can create and improve loyalty.
                              • Do you have a purpose in your life?
                              • Have you found your unique tribe?
                                • The ones that resonate with you that want you to maintain the safety and reliability in their vehicle.
                                
                                
                              • Create a ripple effect of joy with and for your customer.
                              
                              

                              ---

                              • A special thanks to Jennifer Filzen for sharing his passion – For The Record.
                              • Books mentioned in the content library HERE
                              • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                              • Email Carm HERE.
                              
                              

                              

                               

                               

                               

                              Be socially involved and in touch with the...]]>It all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

                              Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

                              Jennifer Filzen Previous Episodes HERE.

                              Key Talking Points

                              • Jennifer wants to encourage everyone to express their love of your customer community in a caring way.
                              • Tell your friends, your family your customer that you care.
                              • You can create and improve loyalty.
                              • Do you have a purpose in your life?
                              • Have you found your unique tribe?
                                • The ones that resonate with you that want you to maintain the safety and reliability in their vehicle.
                                
                                
                              • Create a ripple effect of joy with and for your customer.
                              
                              

                              ---

                              • A special thanks to Jennifer Filzen for sharing his passion – For The Record.
                              • Books mentioned in the content library HERE
                              • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                              • Email Carm HERE.
                              
                              

                              

                               

                               

                               

                              Be socially involved and in touch with the show:
                              Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                              ---

                              This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                              Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                              FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                              Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                              ---

                              

                              Download the Remarkable Results Radio listening APP for your smart device:

                              

                               

                               

                               

                               

                              ]]>https://remarkableresults.biz/?p=25070Mon, 25 Mar 2019 04:29:58 -050007:33falsefullJennifer Filzen from Rock Star Marketing brings you a strong message about caring. Yes she uses the LOVE word. Jennifer says we need to show how much we care for our team, our customer and especially our families more than we do. She’ll tell you why.FTR 037: Scott Wheeler – Are You Really Listening to Your Customer?Scott Wheeler, President of Automotive Consultants Group, Inc. (ACGI) is a management expert in the transportation industry, with over thirty-seven years’ experience in the automotive, trucking, heavy equipment, marine, motorsports and defense aerospace industries.

                              Scott holds numerous ASE credentials, including two Master’s Certifications. He has experience working in many capacities — from Tech, Fixed Operations Director, and Mechanical Engineer.

                              Scott has authored 4 books for the automotive industry. In addition, he is an AMI-Certified Management Instructor. ACGI has served as an expert witness in various court cases.

                              He speaks professionally at major industry events throughout the U.S. and Canada and is a featured writer, consultant, and contributor to Motor Age, Ratchet+Wrench, ASA’s Auto Inc., and Canadian Technician magazines.

                              ACGI applies a unique systematic approach to each client they serve throughout the U.S. and Canada.

                              Key Talking Points

                              • In our industry communication is paramount to building a strong customer and team relationship.
                              • The customer’s concerns on their car require the service consultant to ask the right questions and employ active listening skills and empathy along with the art of asking the proper questions.
                              • Every case is different which mandates these skills.
                              • You need to understand your customer’s communication behaviors and DISC is a great way to best understand how to communicate with your customer
                              • The service consultant interrupts what the customers says into a repair order that explains precisely what the customer’s concern is and guides the technician to precisely what, from the customers perspective, is wrong with the vehicle.
                              • The 3 C’s
                                • Customer Concern
                                • Cause of the Concern
                                • Recommended Corrective Action
                                
                                
                              • Virtual Vehicle MD is a tool to use to help explain and communicate with your customer.
                              • Playback word for word to the customer what the service consultant understands.
                              • Double up on your listening vs. you talking.
                              
                              

                              ---

                              • A special thanks to Scott Wheeler for sharing his passion – For The Record.
                              • Books mentioned in the content library HERE
                              • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                              • Email Carm HERE.
                              
                              

                               

                               

                               

                              ...]]>Scott Wheeler, President of Automotive Consultants Group, Inc. (ACGI) is a management expert in the transportation industry, with over thirty-seven years’ experience in the automotive, trucking, heavy equipment, marine, motorsports and defense aerospace industries.

                              Scott holds numerous ASE credentials, including two Master’s Certifications. He has experience working in many capacities — from Tech, Fixed Operations Director, and Mechanical Engineer.

                              Scott has authored 4 books for the automotive industry. In addition, he is an AMI-Certified Management Instructor. ACGI has served as an expert witness in various court cases.

                              He speaks professionally at major industry events throughout the U.S. and Canada and is a featured writer, consultant, and contributor to Motor Age, Ratchet+Wrench, ASA’s Auto Inc., and Canadian Technician magazines.

                              ACGI applies a unique systematic approach to each client they serve throughout the U.S. and Canada.

                              Key Talking Points

                              • In our industry communication is paramount to building a strong customer and team relationship.
                              • The customer’s concerns on their car require the service consultant to ask the right questions and employ active listening skills and empathy along with the art of asking the proper questions.
                              • Every case is different which mandates these skills.
                              • You need to understand your customer’s communication behaviors and DISC is a great way to best understand how to communicate with your customer
                              • The service consultant interrupts what the customers says into a repair order that explains precisely what the customer’s concern is and guides the technician to precisely what, from the customers perspective, is wrong with the vehicle.
                              • The 3 C’s
                                • Customer Concern
                                • Cause of the Concern
                                • Recommended Corrective Action
                                
                                
                              • Virtual Vehicle MD is a tool to use to help explain and communicate with your customer.
                              • Playback word for word to the customer what the service consultant understands.
                              • Double up on your listening vs. you talking.
                              
                              

                              ---

                              • A special thanks to Scott Wheeler for sharing his passion – For The Record.
                              • Books mentioned in the content library HERE
                              • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                              • Email Carm HERE.
                              
                              

                               

                               

                               

                              Be socially involved and in touch with the show:
                              Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                              ---

                              This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                              Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                              FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                              Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                              ---

                              

                              Download the Remarkable Results Radio listening APP for your smart device:

                              

                               

                               

                               

                               

                              ]]>https://remarkableresults.biz/?p=25033Mon, 18 Mar 2019 04:21:58 -050010:05falsefullAaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire SystemFTR 036: Dwayne Myers – Say NO to the Technician ShortageDwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

                              Key Talking Points

                              • There is a top group of Millennials that are perfect for our industry.
                                • They need development and good leadership to take them to the next level.
                                
                                
                              • Many millennials did not do what we did at their age.
                                • They may not have the social skills, eye contact, or making friends. We can help them with their soft skills.
                                
                                
                              • We must offer them a career plan or path with you and/or the industry.
                                • Working them on building a career path is your responsibility.
                                
                                
                              • They are smart and have yet to apply themselves to their future.
                              • We need to be a goal based industry with roadmaps for each individual on our team.
                              • Stop the reviews based on a score of 1 to 5. Review your people based on their goals; short, medium and long range.
                                • You need to help them achieve their goals.
                                
                                
                              • Pair millennials with baby boomers. Pairing multi-generation people helps bring out the shared wisdom.
                              • Promote from within. Your goal based review system helps here.
                                • People want to work at a place where the culture is to promote from within. Don’t just say it do it.
                                • A benefit from promoting from within, they have already tasted the kool-aid.
                                
                                
                              • You grow your own tech by promoting from inside.
                                • Show a world of opportunity in our amazing industry where they do not have to be a technician for the rest of their lives.
                                
                                
                              • Reach out to parents, high schools, colleges and bring them into your business and show the opportunities.
                                • Invite the entire class at the local automotive college to your shop for a tour and a talk about the breadth and size of our industry.
                                
                                
                              • Apprenticeship programs are another great way to integrate a new team member.
                              • Dwayne hasn’t looked for young talent in 3 – 4 years because of the strength of his apprentice program.
                                • Apprentices must be...]]>Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

                                  Key Talking Points

                                  • There is a top group of Millennials that are perfect for our industry.
                                    • They need development and good leadership to take them to the next level.
                                    
                                    
                                  • Many millennials did not do what we did at their age.
                                    • They may not have the social skills, eye contact, or making friends. We can help them with their soft skills.
                                    
                                    
                                  • We must offer them a career plan or path with you and/or the industry.
                                    • Working them on building a career path is your responsibility.
                                    
                                    
                                  • They are smart and have yet to apply themselves to their future.
                                  • We need to be a goal based industry with roadmaps for each individual on our team.
                                  • Stop the reviews based on a score of 1 to 5. Review your people based on their goals; short, medium and long range.
                                    • You need to help them achieve their goals.
                                    
                                    
                                  • Pair millennials with baby boomers. Pairing multi-generation people helps bring out the shared wisdom.
                                  • Promote from within. Your goal based review system helps here.
                                    • People want to work at a place where the culture is to promote from within. Don’t just say it do it.
                                    • A benefit from promoting from within, they have already tasted the kool-aid.
                                    
                                    
                                  • You grow your own tech by promoting from inside.
                                    • Show a world of opportunity in our amazing industry where they do not have to be a technician for the rest of their lives.
                                    
                                    
                                  • Reach out to parents, high schools, colleges and bring them into your business and show the opportunities.
                                    • Invite the entire class at the local automotive college to your shop for a tour and a talk about the breadth and size of our industry.
                                    
                                    
                                  • Apprenticeship programs are another great way to integrate a new team member.
                                  • Dwayne hasn’t looked for young talent in 3 – 4 years because of the strength of his apprentice program.
                                    • Apprentices must be challenged.
                                    
                                    
                                  • The basis of your strong culture will be to communicate. The millennial generation wants to hear from us.
                                  
                                  

                                  ---

                                  • A special thanks to Dwayne Myers for sharing his passion – For The Record.
                                  • Books mentioned in the content library HERE
                                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                  • Email Carm HERE.
                                  
                                  

                                   

                                   

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                  ---

                                  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                                  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                                  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                                  Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                                  ---

                                  

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                  

                                   

                                   

                                   

                                   

                                  ]]>https://remarkableresults.biz/?p=24961Mon, 11 Mar 2019 04:09:09 -050023:56falsefullAaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire SystemFTR 035: Aaron Shaffer – Sell Premium Products For All the Right ReasonsAaron Shaffer began his career with KYB in 2002 as a Territory Sales Manager after working in several auto parts stores. In 2003, Shaffer was promoted to manage the introduction of KYB into an auto parts wholesaler with 300 locations.

                                  In 2004, he relocated to KYB’s headquarters in Addison Illinois, where he was named Customer Service Manager. In this role, he managed a team of 11, improving policies and procedures to adjust to KYB’s growing aftermarket business. Mid-way through 2005 Shaffer became KYB’s Marketing Manager. As Marketing Manager, his responsibilities included Advertising, Public Relations, and Pricing. He helped to create KYB’s first National Marketing Calendar, and was involved in many special projects including the launch of KYB’s complete corner assembly, Strut-Plus, and the introduction of KYB’s service provider-focused training initiatives.

                                  In 2010 Shaffer relocated to Washington DC to work directly with channel partners on the east coast. He assisted with KYB’s service provider training programs and was later promoted Business Development Manager, working directly with several key national account distribution partners. The Import Vehicle Community recognized Shaffer with the Young Executive of the Year Award in 2016.

                                  Shaffer recently moved to Indianapolis to work out of KYB’s North American Headquarters and was named the Director of Product and Marketing. He is responsible for new product development and introductions as well as marketing materials, national promotions and all public relations activity. Listen to Aaron’s previous episodes HERE.

                                  Key Talking Points

                                  • He listens to what the service provider tells their customers about why they should choose a premium product over a value line. They say ‘It Will Last Longer’
                                    • A wrong assumption based on how long they will keep their car or how hard they are on their vehicle.
                                    
                                    
                                  • Reality why premium over value. It is about the performance of that part on the vehicle and how that part works to keep the vehicle operation as the manufacturer intended.
                                  • So much new technology being built into vehicles today with amazing safety systems.
                                  • These safety systems rely on mechanical components.
                                  • Consider the performance of systems if you are putting parts on that are not OE intended.  
                                  • Tell the motorist how the performance of the replacement part is related to the whole system so everything works as the OE intended.
                                  
                                  

                                  ---

                                  • A special thanks to Aaron Shaffer for sharing his passion – For The Record.
                                  • Books mentioned in the content library HERE
                                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                  • Email Carm HERE.
                                  
                                  

                                   

                                   

                                  ...]]>Aaron Shaffer began his career with KYB in 2002 as a Territory Sales Manager after working in several auto parts stores. In 2003, Shaffer was promoted to manage the introduction of KYB into an auto parts wholesaler with 300 locations.

                                  In 2004, he relocated to KYB’s headquarters in Addison Illinois, where he was named Customer Service Manager. In this role, he managed a team of 11, improving policies and procedures to adjust to KYB’s growing aftermarket business. Mid-way through 2005 Shaffer became KYB’s Marketing Manager. As Marketing Manager, his responsibilities included Advertising, Public Relations, and Pricing. He helped to create KYB’s first National Marketing Calendar, and was involved in many special projects including the launch of KYB’s complete corner assembly, Strut-Plus, and the introduction of KYB’s service provider-focused training initiatives.

                                  In 2010 Shaffer relocated to Washington DC to work directly with channel partners on the east coast. He assisted with KYB’s service provider training programs and was later promoted Business Development Manager, working directly with several key national account distribution partners. The Import Vehicle Community recognized Shaffer with the Young Executive of the Year Award in 2016.

                                  Shaffer recently moved to Indianapolis to work out of KYB’s North American Headquarters and was named the Director of Product and Marketing. He is responsible for new product development and introductions as well as marketing materials, national promotions and all public relations activity. Listen to Aaron’s previous episodes HERE.

                                  Key Talking Points

                                  • He listens to what the service provider tells their customers about why they should choose a premium product over a value line. They say ‘It Will Last Longer’
                                    • A wrong assumption based on how long they will keep their car or how hard they are on their vehicle.
                                    
                                    
                                  • Reality why premium over value. It is about the performance of that part on the vehicle and how that part works to keep the vehicle operation as the manufacturer intended.
                                  • So much new technology being built into vehicles today with amazing safety systems.
                                  • These safety systems rely on mechanical components.
                                  • Consider the performance of systems if you are putting parts on that are not OE intended.  
                                  • Tell the motorist how the performance of the replacement part is related to the whole system so everything works as the OE intended.
                                  
                                  

                                  ---

                                  • A special thanks to Aaron Shaffer for sharing his passion – For The Record.
                                  • Books mentioned in the content library HERE
                                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                  • Email Carm HERE.
                                  
                                  

                                   

                                   

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                  ---

                                  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                                  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                                  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                                  Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                                  ---

                                  

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                  

                                   

                                   

                                   

                                   

                                  ]]>https://remarkableresults.biz/?p=24922Mon, 04 Mar 2019 05:11:16 -050008:24falsefullAaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire SystemFTR 034: Greg Bunch – Take Your Toolbox HomeGreg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug.  Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.

                                  Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the  Worldpac Training Institute and Carquest Technical Institute.  Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry.

                                  Listen to Greg’s previous episodes HERE. Transformers Institute HERE.

                                  Key Talking Points:

                                  • We’ve all had to learn to run a business the hard way.
                                    • Read books and going to classes
                                    
                                    
                                  • He realized that he could no longer be an automotive man in business, but a businessman in the automotive
                                  • Take your toolbox home.
                                  • He had to transform his mentality.
                                  • He stopped filling his brain with all the tech of automotive repair and fill his head with leadership and business principles.
                                  • You cannot be in the center of your business to solve every problem.
                                  • You’ve got to become the CEO of your business by educating your team, then delegate to do it and solve problems on their own.
                                  • Careful not to delegate too quickly.
                                  • Too many will shut their shop down so they can go on vacation. You should never have to do this.
                                  • Get out of your business to run it.
                                  • Consolidation is upon us and you’ll never be prepared for it without these disciplines.
                                  
                                  

                                  ---

                                  • A special thanks to Greg Bunch for sharing his passion – For The Record.
                                  • Books mentioned in the content library HERE
                                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                  • Email Carm HERE.
                                  
                                  

                                   

                                   

                                   

                                  Be socially involved and in touch with the show:
                                  Greg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug.  Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.

                                  Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the  Worldpac Training Institute and Carquest Technical Institute.  Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry.

                                  Listen to Greg’s previous episodes HERE. Transformers Institute HERE.

                                  Key Talking Points:

                                  • We’ve all had to learn to run a business the hard way.
                                    • Read books and going to classes
                                    
                                    
                                  • He realized that he could no longer be an automotive man in business, but a businessman in the automotive
                                  • Take your toolbox home.
                                  • He had to transform his mentality.
                                  • He stopped filling his brain with all the tech of automotive repair and fill his head with leadership and business principles.
                                  • You cannot be in the center of your business to solve every problem.
                                  • You’ve got to become the CEO of your business by educating your team, then delegate to do it and solve problems on their own.
                                  • Careful not to delegate too quickly.
                                  • Too many will shut their shop down so they can go on vacation. You should never have to do this.
                                  • Get out of your business to run it.
                                  • Consolidation is upon us and you’ll never be prepared for it without these disciplines.
                                  
                                  

                                  ---

                                  • A special thanks to Greg Bunch for sharing his passion – For The Record.
                                  • Books mentioned in the content library HERE
                                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                  • Email Carm HERE.
                                  
                                  

                                   

                                   

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                  ---

                                  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                                  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                                  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                                  Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                                  ---

                                  

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                  

                                   

                                   

                                   

                                   

                                  ]]>https://remarkableresults.biz/?p=24879Mon, 25 Feb 2019 05:15:27 -050010:46falsefullAre you an Automotive Person in Automotive Business or a Business Person in the Automotive Business.FTR 033: Kirk Richardson On Technician Pay PlansKirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI.

                                  Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business! Listen to Kirk’s previous episodes HERE.

                                   

                                  Key Talking Points:

                                  • Flat rate incentivizes them to be concerned about #1
                                    • Responsibilities of life and at home is their #1 concern
                                    • Their co-workers or the customers do not have an important position in this hierarchy
                                    • It creates an island and not a co-worker atmosphere.
                                    
                                    
                                  • He believes flat-rate is flawed.
                                  • A contributing factor in the shortage of technicians in our pay plan and may prohibit some from joining our industry.
                                  • When you need your senior people, who are on flat-rate, to help the young person groom and grow in your business, their tendency to help and not book enough hours for the week prevents mentoring and grooming fail.
                                  • Kirk has 12 people involved in the production side of his business and he shares gross profit instead of paying a flat rate pay program.
                                    • They have one collective goal.
                                    
                                    
                                  
                                  

                                  ---

                                  • A special thanks to Kirk Richardson for sharing his passion – For The Record.
                                  • Books mentioned in the content library HERE
                                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                  • Email Carm HERE.
                                  
                                  

                                   

                                   

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events   Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI.

                                  Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business! Listen to Kirk’s previous episodes HERE.

                                   

                                  Key Talking Points:

                                  • Flat rate incentivizes them to be concerned about #1
                                    • Responsibilities of life and at home is their #1 concern
                                    • Their co-workers or the customers do not have an important position in this hierarchy
                                    • It creates an island and not a co-worker atmosphere.
                                    
                                    
                                  • He believes flat-rate is flawed.
                                  • A contributing factor in the shortage of technicians in our pay plan and may prohibit some from joining our industry.
                                  • When you need your senior people, who are on flat-rate, to help the young person groom and grow in your business, their tendency to help and not book enough hours for the week prevents mentoring and grooming fail.
                                  • Kirk has 12 people involved in the production side of his business and he shares gross profit instead of paying a flat rate pay program.
                                    • They have one collective goal.
                                    
                                    
                                  
                                  

                                  ---

                                  • A special thanks to Kirk Richardson for sharing his passion – For The Record.
                                  • Books mentioned in the content library HERE
                                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                  • Email Carm HERE.
                                  
                                  

                                   

                                   

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                  ---

                                  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                                  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                                  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                                  Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                                  ---

                                  

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                  

                                   

                                   

                                   

                                   

                                  ]]>https://remarkableresults.biz/?p=24797Mon, 18 Feb 2019 05:30:09 -050014:20falsefullKirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three bay shop at the age of 24. Seven years later he bought his…FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His LifetimePierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years.

                                  Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for 30 years. After he closed the shop he was recruited to help improve a VW dealership from 2010-2012.

                                  Pierre was also a contract trainer for Bosch and is involved in various capacities, with STS, TST, the BIMRS tech and support groups (BIMRS.ORG). Our interview covered his role as VP of the Board os TST: Technicians Service Training a 501(c) (3) corporation. Look for Pierre’s other episodes HERE.

                                   

                                  Key Talking Points:

                                  • Continues to learn every day and he says it keeps him young
                                  • Young at heart even with 50 years in the industry
                                  • Like a shark, if you stop swimming you die.
                                  • No one should be entering the industry unless they commit being a perpetual learner.
                                  • Networking helps you solve problems and is critical to your success. This podcast is a large part of personal networking to listen to the context of the aftermarket.
                                  • More and more in the industry are acting like professionals. An exciting change
                                  • Don’t stop reading and go to seminars and hands-on training.
                                  
                                  

                                  ---

                                  • A special thanks to Pierre Respaut for sharing his passion – For The Record.
                                  • Books mentioned in the content library HERE
                                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                  • Email Carm HERE.
                                  
                                  

                                   

                                   

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                  ---

                                  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                                  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the...]]>Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years.

                                  Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for 30 years. After he closed the shop he was recruited to help improve a VW dealership from 2010-2012.

                                  Pierre was also a contract trainer for Bosch and is involved in various capacities, with STS, TST, the BIMRS tech and support groups (BIMRS.ORG). Our interview covered his role as VP of the Board os TST: Technicians Service Training a 501(c) (3) corporation. Look for Pierre’s other episodes HERE.

                                   

                                  Key Talking Points:

                                  • Continues to learn every day and he says it keeps him young
                                  • Young at heart even with 50 years in the industry
                                  • Like a shark, if you stop swimming you die.
                                  • No one should be entering the industry unless they commit being a perpetual learner.
                                  • Networking helps you solve problems and is critical to your success. This podcast is a large part of personal networking to listen to the context of the aftermarket.
                                  • More and more in the industry are acting like professionals. An exciting change
                                  • Don’t stop reading and go to seminars and hands-on training.
                                  
                                  

                                  ---

                                  • A special thanks to Pierre Respaut for sharing his passion – For The Record.
                                  • Books mentioned in the content library HERE
                                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                  • Email Carm HERE.
                                  
                                  

                                   

                                   

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                  ---

                                  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                                  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                                  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                                  Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                                  ---

                                  

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                  

                                   

                                   

                                   

                                   

                                  ]]>https://remarkableresults.biz/?p=24756Mon, 11 Feb 2019 05:15:02 -050009:25falsefullPierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years. Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for 30 years. After he closed the shop he was recruited to help improve a VW…FTR 031: Brett Bohlmann – Fixing Our Leadership DeficitBrett Bohlmann, along with his wife, is the owner of HWY 7 Service Center, Newell, IA. He began his career in the automotive industry as an automotive technician. Over the years, Brett began to acquire top notch experience and a love of automobiles but more of a passion for learning in the entire automotive industry.

                                  In 2010, Brett had an urge to start and open Hwy 7 Service Center with the goal of always exceeding the customer’s expectations. Oil definitely pumps in his veins as automotive knowledge, skill, and work ethic radiate from his actions and words. However, the fuel for the fire comes from his family at home and the community that has become a large family too. Find out more about Brett’s episodes HERE.

                                   

                                  Key Talking Points:

                                  • The story of the ‘mad butcher’
                                    • Short-sighted thinking on low price could not beat the competition
                                    • He decided to build his people. Make then enthusiastic.
                                    • He conquered because he put people first.
                                    
                                    
                                  • Developing your people so they build your business
                                  • Andrew Carnegie had 30 millionaires working for him.
                                    • He mined for gold in his people
                                    
                                    
                                  • Stop being insecure and start developing yourself and your people
                                  • People need to work for more than a job. What about significance?
                                    • Ask you people ‘What is their purpose?’
                                    • What is their dream?
                                    
                                    
                                  • We need to get out of our comfort zones and to start to lead our people.
                                    • Invest in them for the long term.
                                    
                                    
                                  • RATE formula
                                    • Relationship + Attitude x Talent + Expectation = Production
                                    
                                    
                                  • We can’t let our condition to control our attitude. We must let our attitude control our conditions.
                                  • You build your people and they build the business.
                                  
                                  

                                  ---

                                  • A special thanks to Brett Bohlmann for sharing his passion – For The Record.
                                  • Books mentioned in the content library HERE
                                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                  • Email Carm HERE.
                                  
                                  

                                   

                                   

                                   

                                  Be socially involved and in touch with the show:
                                  ...]]>Brett Bohlmann, along with his wife, is the owner of HWY 7 Service Center, Newell, IA. He began his career in the automotive industry as an automotive technician. Over the years, Brett began to acquire top notch experience and a love of automobiles but more of a passion for learning in the entire automotive industry.

                                  In 2010, Brett had an urge to start and open Hwy 7 Service Center with the goal of always exceeding the customer’s expectations. Oil definitely pumps in his veins as automotive knowledge, skill, and work ethic radiate from his actions and words. However, the fuel for the fire comes from his family at home and the community that has become a large family too. Find out more about Brett’s episodes HERE.

                                   

                                  Key Talking Points:

                                  • The story of the ‘mad butcher’
                                    • Short-sighted thinking on low price could not beat the competition
                                    • He decided to build his people. Make then enthusiastic.
                                    • He conquered because he put people first.
                                    
                                    
                                  • Developing your people so they build your business
                                  • Andrew Carnegie had 30 millionaires working for him.
                                    • He mined for gold in his people
                                    
                                    
                                  • Stop being insecure and start developing yourself and your people
                                  • People need to work for more than a job. What about significance?
                                    • Ask you people ‘What is their purpose?’
                                    • What is their dream?
                                    
                                    
                                  • We need to get out of our comfort zones and to start to lead our people.
                                    • Invest in them for the long term.
                                    
                                    
                                  • RATE formula
                                    • Relationship + Attitude x Talent + Expectation = Production
                                    
                                    
                                  • We can’t let our condition to control our attitude. We must let our attitude control our conditions.
                                  • You build your people and they build the business.
                                  
                                  

                                  ---

                                  • A special thanks to Brett Bohlmann for sharing his passion – For The Record.
                                  • Books mentioned in the content library HERE
                                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                  • Email Carm HERE.
                                  
                                  

                                   

                                   

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                  ---

                                  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                                  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                                  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                                  Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                                  ---

                                  

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                  

                                   

                                   

                                   

                                   

                                  ]]>https://remarkableresults.biz/?p=24739Mon, 04 Feb 2019 05:09:41 -050012:23falsefullLeadership Deficit: Let’s Get Into the People Building Business. Brett Bohlmann talks about the technician shortage with an interesting twist.FTR 030: Tom Ham Part 2: What Owners Want From Their TechniciansTom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

                                   

                                  Key Talking Points:

                                  • Attend training
                                  • Get ASE Certified
                                  • Improve your computer skills
                                    • Find the tips and tricks to make the computer work for you
                                    
                                    
                                  • Improve your basic language skills
                                  • Health:
                                    • Commit to quit smoking
                                    • Get help for substance abuse
                                    
                                    
                                  • Come to work with plenty of energy
                                  • Follow policies and procedures
                                  • Complete tasks 100%. Help me not be a micromanager
                                  • Go the extra mile
                                  • Use good judgment  
                                  • Avoid getting a criminal record
                                  • Be financially responsible
                                  • Look your best. Your appearance is the price for admission to the professional world.
                                  • Maintain a clean drivers license.
                                  • Show up every day on time. Ideally a little early.
                                  • Use good manners
                                  • Become better at problem-solving
                                  • Constantly improve your diagnostic ability.
                                  • Do a fantastic job with vehicle inspections
                                  • Manage your time well
                                  • Prevent comebacks. Double check
                                  • Attention to the details.
                                  • Produce hours.
                                  • Skip the side work.
                                  • Be clean. Work Clean. Like a formula one shop.
                                  • Prevent waste.
                                  Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

                                   

                                  Key Talking Points:

                                  • Attend training
                                  • Get ASE Certified
                                  • Improve your computer skills
                                    • Find the tips and tricks to make the computer work for you
                                    
                                    
                                  • Improve your basic language skills
                                  • Health:
                                    • Commit to quit smoking
                                    • Get help for substance abuse
                                    
                                    
                                  • Come to work with plenty of energy
                                  • Follow policies and procedures
                                  • Complete tasks 100%. Help me not be a micromanager
                                  • Go the extra mile
                                  • Use good judgment  
                                  • Avoid getting a criminal record
                                  • Be financially responsible
                                  • Look your best. Your appearance is the price for admission to the professional world.
                                  • Maintain a clean drivers license.
                                  • Show up every day on time. Ideally a little early.
                                  • Use good manners
                                  • Become better at problem-solving
                                  • Constantly improve your diagnostic ability.
                                  • Do a fantastic job with vehicle inspections
                                  • Manage your time well
                                  • Prevent comebacks. Double check
                                  • Attention to the details.
                                  • Produce hours.
                                  • Skip the side work.
                                  • Be clean. Work Clean. Like a formula one shop.
                                  • Prevent waste.
                                  • Take care of our equipment and facility.
                                  • Be cheerful. Smile. Be customer friendly. Be Flexible
                                  • Be honest.
                                  • Be mature.
                                  • Listen to criticism.
                                  • Provide constructive input to me.
                                  • Show respect. If you want respect, show it to others.  
                                  
                                  

                                  ---

                                  • A special thanks to Tom Ham for sharing his passion – For The Record.
                                  • Books mentioned in the content library HERE
                                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                  • Email Carm HERE.
                                  
                                  

                                  

                                   

                                   

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                  ---

                                  This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                                  Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                                  FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                                  Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                                  ---

                                  

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                  

                                   

                                   

                                   

                                   

                                  ]]>https://remarkableresults.biz/?p=24690Mon, 28 Jan 2019 05:27:44 -050011:38falsefullWhat Owners want from their technicians. Technicians please get all in and understand my perspective on your important role in 'my' service professional business.FTR 029: Tom Ham Part 1: What Techs want from Shop OwnersTom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

                                   

                                  Key Talking Points:

                                  • Standard Benefits are necessary.
                                  • Staffing. Hire people who are friendly and cooperative.
                                  • Hire great service advisers.
                                  • Estimate accurately. Ask me if you need more information.
                                  • Be fair with labor times. One of the biggest complaints.
                                  • Provide me with information that is user-friendly.
                                  • Provide state of the art information technology.
                                  • Bring in  enough cars to keep me busy
                                  • Maintain honest and ethical business practices.
                                  • Create and maintain consistent and well-defined guidelines.
                                  • Offer opportunities for advancement.
                                  • Buy quality parts.
                                  • Provide a low-stress environment as much as possible.
                                  • Manage well. Don’t micromanage.
                                  • Provide a fair pay system and review it and adjust as necessary.
                                  • Include a weekly tool allowance.
                                  • Provide all the necessary tools other than basic hand tools.
                                  • Provide the correct equipment for the work you take in.
                                  • Training. Offer plenty of training opportunities and compensate me for off-hours training time away from my family.
                                  • Maintain a clean and organized facility.
                                  • Maintain an nice employee break room for your employees.
                                  • Improve ergonomics.
                                  • Work hours. Avoid weekend and evening hours.
                                  • Create a four day work week option.
                                  • Create flexible work hours.
                                  • Offer a reasonable work...]]>Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

                                     

                                    Key Talking Points:

                                    • Standard Benefits are necessary.
                                    • Staffing. Hire people who are friendly and cooperative.
                                    • Hire great service advisers.
                                    • Estimate accurately. Ask me if you need more information.
                                    • Be fair with labor times. One of the biggest complaints.
                                    • Provide me with information that is user-friendly.
                                    • Provide state of the art information technology.
                                    • Bring in  enough cars to keep me busy
                                    • Maintain honest and ethical business practices.
                                    • Create and maintain consistent and well-defined guidelines.
                                    • Offer opportunities for advancement.
                                    • Buy quality parts.
                                    • Provide a low-stress environment as much as possible.
                                    • Manage well. Don’t micromanage.
                                    • Provide a fair pay system and review it and adjust as necessary.
                                    • Include a weekly tool allowance.
                                    • Provide all the necessary tools other than basic hand tools.
                                    • Provide the correct equipment for the work you take in.
                                    • Training. Offer plenty of training opportunities and compensate me for off-hours training time away from my family.
                                    • Maintain a clean and organized facility.
                                    • Maintain an nice employee break room for your employees.
                                    • Improve ergonomics.
                                    • Work hours. Avoid weekend and evening hours.
                                    • Create a four day work week option.
                                    • Create flexible work hours.
                                    • Offer a reasonable work week.
                                    • Respect your employees. Treat people fairly.
                                    • A special thanks to Tom Ham for sharing his passion – For The Record.
                                    • Books mentioned in the content library HERE
                                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                    • Email Carm HERE.
                                    
                                    

                                    

                                     

                                     

                                     

                                    Be socially involved and in touch with the show:
                                    Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                    ---

                                    This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                                    Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                                    FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                                    Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                                    ---

                                    

                                    Download the Remarkable Results Radio listening APP for your smart device:

                                    

                                     

                                     

                                     

                                     

                                    ]]>https://remarkableresults.biz/?p=24619Mon, 21 Jan 2019 05:36:38 -050009:24falsefullWhat Techs want from Shop Owners. Shop Owners: Make Me Want To Work For You. Survey information from Automotive Management Network.FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the CarRyan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth.

                                    Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry.

                                    Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes HERE.

                                    Key Talking Points

                                    • Every successful shop of the future will understand this
                                    • 60% of customer don’t trust auto repair shops.
                                    • Are 60% of shops overselling services? NO!
                                    • Why is there a distrust issue? Because we are not taking care of the customer personal needs.
                                      • They need to feel safe.
                                      • They need to have a great experience.
                                      
                                      
                                    • Is your image current?
                                      • Do your customers feel good about the environment they experience at your shop?
                                      • Clean. Fresh. Modern.
                                      
                                      
                                    • Don’t make your shop look the same as all the other shops.
                                    • Customers want a higher level of service and will pay for it.
                                    • Your image in the market will also attract the best people to work for you.
                                    • Get a fresh look at your business through a different set of eye. Find someone you trust to help you look at your business.
                                    • Pay attention to your own purchase decisions.
                                    
                                    

                                    ---

                                    • A special thanks to Ryan Clo for sharing his passion – For The Record.
                                    • Books mentioned in the content library HERE
                                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                    • Email Carm HERE.
                                    
                                    

                                    Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth.

                                    Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry.

                                    Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes HERE.

                                    Key Talking Points

                                    • Every successful shop of the future will understand this
                                    • 60% of customer don’t trust auto repair shops.
                                    • Are 60% of shops overselling services? NO!
                                    • Why is there a distrust issue? Because we are not taking care of the customer personal needs.
                                      • They need to feel safe.
                                      • They need to have a great experience.
                                      
                                      
                                    • Is your image current?
                                      • Do your customers feel good about the environment they experience at your shop?
                                      • Clean. Fresh. Modern.
                                      
                                      
                                    • Don’t make your shop look the same as all the other shops.
                                    • Customers want a higher level of service and will pay for it.
                                    • Your image in the market will also attract the best people to work for you.
                                    • Get a fresh look at your business through a different set of eye. Find someone you trust to help you look at your business.
                                    • Pay attention to your own purchase decisions.
                                    
                                    

                                    ---

                                    • A special thanks to Ryan Clo for sharing his passion – For The Record.
                                    • Books mentioned in the content library HERE
                                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                    • Email Carm HERE.
                                    
                                    

                                    

                                     

                                     

                                     

                                    Be socially involved and in touch with the show:
                                    Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                    ---

                                    This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                                    Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                                    FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                                    Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                                    ---

                                    

                                    Download the Remarkable Results Radio listening APP for your smart device:

                                    

                                     

                                     

                                     

                                     

                                    Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                    

                                    The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                    ]]>https://remarkableresults.biz/?p=24553Mon, 14 Jan 2019 05:15:44 -050007:03falsefullAndy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.FTR 027: Andy Bizub – Be The Dealer AlternativeAndy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes HERE.

                                    Key Talking Points

                                    • There is a misperception that the new car dealer knows the cars better than the independent.
                                    • He works hard to break that perspective with his customers every day.
                                    • We do our customers a disservice if we are not communicating our abilities with our customers.
                                    • His position to his customer: Wouldn’t you want your car to be viewed by a shop/technician that see all kinds of problems across many different platforms?
                                    • Andy believes that the breadth of knowledge and deeper wealth of experience makes the independent the smarter choice for vehicle repairs.
                                    • We must spread this story.
                                    • The reasons he knows he is the better choice. Their quality of work, customer service attitude, transparency, the training and experience that we bring to bear in servicing and repairing customer cars. We are vehicle experts.
                                    • We are not here to sell cars, we are here to keep your car on the road for the best value.
                                    • He believes his 3 years 100,000-mile warranty goes above and beyond the dealer program.
                                    
                                    

                                    ---

                                    • A special thanks to Andy Bizub for sharing his passion – For The Record.
                                    • Books mentioned in the content library HERE
                                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                    • Email Carm HERE.
                                    
                                    

                                    

                                     

                                     

                                     

                                    Be socially involved and in touch with the show:
                                    HERE.

                                    Key Talking Points

                                    • There is a misperception that the new car dealer knows the cars better than the independent.
                                    • He works hard to break that perspective with his customers every day.
                                    • We do our customers a disservice if we are not communicating our abilities with our customers.
                                    • His position to his customer: Wouldn’t you want your car to be viewed by a shop/technician that see all kinds of problems across many different platforms?
                                    • Andy believes that the breadth of knowledge and deeper wealth of experience makes the independent the smarter choice for vehicle repairs.
                                    • We must spread this story.
                                    • The reasons he knows he is the better choice. Their quality of work, customer service attitude, transparency, the training and experience that we bring to bear in servicing and repairing customer cars. We are vehicle experts.
                                    • We are not here to sell cars, we are here to keep your car on the road for the best value.
                                    • He believes his 3 years 100,000-mile warranty goes above and beyond the dealer program.
                                    
                                    

                                    ---

                                    • A special thanks to Andy Bizub for sharing his passion – For The Record.
                                    • Books mentioned in the content library HERE
                                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                    • Email Carm HERE.
                                    
                                    

                                    

                                     

                                     

                                     

                                    Be socially involved and in touch with the show:
                                    Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                    ---

                                    This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

                                    Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

                                    FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

                                    Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

                                    ---

                                    

                                    Download the Remarkable Results Radio listening APP for your smart device:

                                    

                                     

                                     

                                     

                                     

                                    Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                    

                                    The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                    ]]>https://remarkableresults.biz/?p=24489Mon, 07 Jan 2019 05:19:04 -050011:40falsefullAndy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.FTR 026: Derek Kaufman on Start-Stop TechnologyDerek Kaufman is a managing partner of Schwartz Advisors, a team of auto aftermarket experts who provide acquisition analysis, sell-side representation and growth strategy support for companies in our industry. Derek has over 40 years of experience in the transportation business and speaks nationally on the technology trends affecting auto service.
                                    
                                    Today, Derek has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking out loud on what shop owners can do to take advantage of the technology changes entering the market to address some of the battery issues start/stop systems are causing..

                                    Derek Kaufman’s Previous Episodes HERE.

                                     

                                    Key Talking Points

                                    • Automakers have added start-stop systems to improve mileage. In most driving circumstances, these systems can add 4 to 5% to a vehicle’s miles per gallon performance.
                                    • Based on complaints from vehicle owners who do not like the constant starting and stopping of their vehicles in heavy traffic situations, most manufacturers have added an ON/OFF button to allow drivers to switch the systems OFF when they so desire.
                                    • There are two versions of these ON/OFF switches – “latched”, in which the system stays OFF once the button is triggered until the driver turns the system back on; and “unlatched “ where the start/stop will always return to the ON position when the vehicle is restarted.
                                    • The EPA will include 100% of a start/stop system’s mileage increase in its mileage rating if the start/stop system is an unlatched design. Latch designs result in a vehicle’s mileage results being tested in both the fully ON and fully OFF mode and then averaged to deliver the mileage number that is printed on the Monroney sticker for new car sales.
                                    • One fun fact not included in the podcast audio – the Monroney sticker is named after Senator Almer Stillwell “Mike” Monroney who served as a Senator representing Oklahoma from 1951 t0 1969. Senator Monroney thought that car makers should be more transparent on their vehicle performance. His bill to create the Monroney sticker created a cottage industry adding huge costs to the automobile industry as companies work to test, certify and print the labels added to each vehicle.
                                    • In many driving conditions where short commutes with heavy stop/start cycles exist, many vehicles equipped with start/stop systems are seeing battery degradation because their standard lead-acid batteries are not sufficiently charged during a daily commute to and from work.
                                    • To counter early battery failures, many manufacturers are moving to adsorbed Glass Mat (AGM) or enhanced lead-acid batteries that are built for the tougher conditions imposed by start/stop systems.
                                    • Tests are showing, however, that even AGMs are showing signs of early failure in certain operating modes. Some AGMs have also shown a tendency to lose charge acceptance levels over a relatively short period of time. As their average charge level reduces, the start/stop system will eventually turn itself off to conserve battery energy.
                                    • The ultimate solution may be the introduction of ultracapacitors which are designed to provide...]]>Derek Kaufman is a managing partner of Schwartz Advisors, a team of auto aftermarket experts who provide acquisition analysis, sell-side representation and growth strategy support for companies in our industry. Derek has over 40 years of experience in the transportation business and speaks nationally on the technology trends affecting auto service.
                                      
                                      Today, Derek has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking out loud on what shop owners can do to take advantage of the technology changes entering the market to address some of the battery issues start/stop systems are causing..

                                      Derek Kaufman’s Previous Episodes HERE.

                                       

                                      Key Talking Points

                                      • Automakers have added start-stop systems to improve mileage. In most driving circumstances, these systems can add 4 to 5% to a vehicle’s miles per gallon performance.
                                      • Based on complaints from vehicle owners who do not like the constant starting and stopping of their vehicles in heavy traffic situations, most manufacturers have added an ON/OFF button to allow drivers to switch the systems OFF when they so desire.
                                      • There are two versions of these ON/OFF switches – “latched”, in which the system stays OFF once the button is triggered until the driver turns the system back on; and “unlatched “ where the start/stop will always return to the ON position when the vehicle is restarted.
                                      • The EPA will include 100% of a start/stop system’s mileage increase in its mileage rating if the start/stop system is an unlatched design. Latch designs result in a vehicle’s mileage results being tested in both the fully ON and fully OFF mode and then averaged to deliver the mileage number that is printed on the Monroney sticker for new car sales.
                                      • One fun fact not included in the podcast audio – the Monroney sticker is named after Senator Almer Stillwell “Mike” Monroney who served as a Senator representing Oklahoma from 1951 t0 1969. Senator Monroney thought that car makers should be more transparent on their vehicle performance. His bill to create the Monroney sticker created a cottage industry adding huge costs to the automobile industry as companies work to test, certify and print the labels added to each vehicle.
                                      • In many driving conditions where short commutes with heavy stop/start cycles exist, many vehicles equipped with start/stop systems are seeing battery degradation because their standard lead-acid batteries are not sufficiently charged during a daily commute to and from work.
                                      • To counter early battery failures, many manufacturers are moving to adsorbed Glass Mat (AGM) or enhanced lead-acid batteries that are built for the tougher conditions imposed by start/stop systems.
                                      • Tests are showing, however, that even AGMs are showing signs of early failure in certain operating modes. Some AGMs have also shown a tendency to lose charge acceptance levels over a relatively short period of time. As their average charge level reduces, the start/stop system will eventually turn itself off to conserve battery energy.
                                      • The ultimate solution may be the introduction of ultracapacitors which are designed to provide quick discharges of high power for starting and quick recharge to be ready for the next starting event. Ultra caps are usually combined with a lower cost standard lead acid battery that will handle the other electric loads of the vehicle like lighting, cabin air temperature, and infotainment equipment.
                                      • Schwartz Advisors sees other electrification coming for vehicles with today’s belt driven pumps and compressors being converted to electric drive devices. Electric drive turbos are also now increasing in usage.
                                      • Service shops can differentiate themselves by becoming “electrification experts”. Study battery alternatives, stop/start systems and ultracapacitors to understand the products available or about to be introduced.
                                      • If you have commercial customers who have multiple vehicles being used in heavy stop-start conditions, you may have an opportunity to install ultracapacitors that can save them battery costs and eliminate those jumps starts that are costing them time and money.
                                        
                                      
                                      

                                      ---

                                      • A special thanks to Derek Kaufman for sharing his passion – For The Record.
                                      • Books mentioned in the content library HERE
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      
                                      

                                       

                                      

                                       

                                       

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                      

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                      

                                       

                                       

                                       

                                       

                                      Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                      

                                      The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                      ]]>https://remarkableresults.biz/?p=24438Mon, 31 Dec 2018 05:28:15 -050008:47falsefullDerek Kaufman has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking out loud on what shop owners can do to take advantage of the technology changes entering the market to address some of the battery issues start/stop systems are causing.FTR 025: Bill Nalu on AbundanceBill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone.

                                      Bill Nalu’s Previous Episodes HERE.

                                       

                                      Key Talking Points

                                      • Abundance can come at us passively if we like it or not.
                                      • What if we successfully completed a failed endeavor?
                                      • Your sponsoring thought can drive your abundance.
                                      • If you don’t think you deserve what you deserve, you will not get it.
                                      
                                      

                                      ---

                                      • A special thanks to Bill Nalu for sharing his passion – For The Record.
                                      • Books mentioned in the content library HERE
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      
                                      

                                       

                                      

                                       

                                       

                                       

                                      Be socially involved and in touch with the show:
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                                      HERE.

                                       

                                      Key Talking Points

                                      • Abundance can come at us passively if we like it or not.
                                      • What if we successfully completed a failed endeavor?
                                      • Your sponsoring thought can drive your abundance.
                                      • If you don’t think you deserve what you deserve, you will not get it.
                                      
                                      

                                      ---

                                      • A special thanks to Bill Nalu for sharing his passion – For The Record.
                                      • Books mentioned in the content library HERE
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      
                                      

                                       

                                      

                                       

                                       

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                      

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                      

                                       

                                       

                                       

                                       

                                      Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                      

                                      The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                      ]]>https://remarkableresults.biz/?p=24400Mon, 24 Dec 2018 05:25:08 -050005:46falsefullBill Nalu has been a great contributor to our many panel discussions. And as many of know, Bill is a big and deep thinker. You may need to listen to this twice so that you can appreciate the simplicity and depth of his thinking. A different way to think of Abundance.FTR 024: Rick White – Overcoming the Blame GameRick White’s Previous Episodes HERE.

                                      Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference.

                                      Key Talking Points

                                      • Blame, Excuses, Denial: You can’t deposit them.
                                      • You don’t’ get what you want so you blame, make an excuse or deny it.
                                      • You are supposed to feel uncomfortable, so you know you are missing the target.
                                      • Don’t listen to your little voice when it puts you down.
                                      • Things do happen in ways we don’t want them to happen.
                                      • You either win or learn. No such things as a failure.
                                      • There is a seed of a lesson inside every situation.
                                      • Accept responsibility. Own it.
                                      • You are your own cure.
                                      
                                      

                                      ---

                                      • A special thanks to Rick White for sharing his passion – For The Record.
                                      • Books mentioned in the content library HERE
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      
                                      

                                       

                                      

                                       

                                       

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                      Rick White’s Previous Episodes HERE.

                                      Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference.

                                      Key Talking Points

                                      • Blame, Excuses, Denial: You can’t deposit them.
                                      • You don’t’ get what you want so you blame, make an excuse or deny it.
                                      • You are supposed to feel uncomfortable, so you know you are missing the target.
                                      • Don’t listen to your little voice when it puts you down.
                                      • Things do happen in ways we don’t want them to happen.
                                      • You either win or learn. No such things as a failure.
                                      • There is a seed of a lesson inside every situation.
                                      • Accept responsibility. Own it.
                                      • You are your own cure.
                                      
                                      

                                      ---

                                      • A special thanks to Rick White for sharing his passion – For The Record.
                                      • Books mentioned in the content library HERE
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      
                                      

                                       

                                      

                                       

                                       

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                      

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                      

                                       

                                       

                                       

                                       

                                      Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                      

                                      The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                      ]]>https://remarkableresults.biz/?p=24345Mon, 17 Dec 2018 05:21:25 -050006:11falsefullRick White helps you over the Blame GameFTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

                                      Key Talking Points

                                      • Are we saying NO too often to great opportunities?
                                      • Are we giving away a lot of our services?
                                      • Greg is in the transportation business.
                                      • Do we need to re-think saying yes to our customer’s needs?
                                      • We are pigeonholing ourselves in just one area of repair?
                                      • Enhance the 20% of our customer base that gives us 80% of our volume.
                                      • He wants to see shop owners go after newer client types and utilize your current infrastructure to create additional revenue opportunities.
                                      • If you say no enough you’ll be closed.
                                      • Don’t wait for car count to come to you.
                                      • We have to learn how to find different clients in a strategic way that we can grow services.
                                      • We are going to need to become educators in the transportation business, where we are the hub.
                                      • Safety is a common denominator in everything we do.
                                        • That opens up additional services we can add.
                                        
                                        
                                      
                                      

                                      ---

                                      • A special thanks to Greg Buckley for sharing his passion – For The Record.
                                      • Books mentioned in the content library HERE
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      
                                      

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

                                      Key Talking Points

                                      • Are we saying NO too often to great opportunities?
                                      • Are we giving away a lot of our services?
                                      • Greg is in the transportation business.
                                      • Do we need to re-think saying yes to our customer’s needs?
                                      • We are pigeonholing ourselves in just one area of repair?
                                      • Enhance the 20% of our customer base that gives us 80% of our volume.
                                      • He wants to see shop owners go after newer client types and utilize your current infrastructure to create additional revenue opportunities.
                                      • If you say no enough you’ll be closed.
                                      • Don’t wait for car count to come to you.
                                      • We have to learn how to find different clients in a strategic way that we can grow services.
                                      • We are going to need to become educators in the transportation business, where we are the hub.
                                      • Safety is a common denominator in everything we do.
                                        • That opens up additional services we can add.
                                        
                                        
                                      
                                      

                                      ---

                                      • A special thanks to Greg Buckley for sharing his passion – For The Record.
                                      • Books mentioned in the content library HERE
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      
                                      

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                      

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                      

                                       

                                       

                                       

                                       

                                      Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                      

                                      The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                      ]]>https://remarkableresults.biz/?p=24269Mon, 10 Dec 2018 05:20:58 -050007:24falsefullGreg Buckley Wonders if we Are Pigeonholing Ourselves Into Just One Area Of RepairFTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                                      With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

                                      He is President of Diagnostic Network and shares this plans and vision for this new diagnostician tool. Find other episodes that have featured Scott HERE.

                                      Link to Diag.Net

                                      

                                      Key Talking Points

                                      • The speed of new technology
                                      • So many different vehicle components are being affected by new technology
                                      • NVIDIA is very involved in advanced technology in the automotive.
                                      • People are driving cars equipped with new ADAS technology do not understand or know what is going on with their vehicle.
                                      • Proper techniques need to be applied when ADAS systems are repaired, replaced or serviced.
                                      • We cannot afford to fall behind.
                                      
                                      

                                      ---

                                      • A special thanks to Scott Brown for sharing his passion – For The Record.
                                      • Books mentioned in the content library HERE
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      
                                      

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                                      With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

                                      He is President of Diagnostic Network and shares this plans and vision for this new diagnostician tool. Find other episodes that have featured Scott HERE.

                                      Link to Diag.Net

                                      

                                      Key Talking Points

                                      • The speed of new technology
                                      • So many different vehicle components are being affected by new technology
                                      • NVIDIA is very involved in advanced technology in the automotive.
                                      • People are driving cars equipped with new ADAS technology do not understand or know what is going on with their vehicle.
                                      • Proper techniques need to be applied when ADAS systems are repaired, replaced or serviced.
                                      • We cannot afford to fall behind.
                                      
                                      

                                      ---

                                      • A special thanks to Scott Brown for sharing his passion – For The Record.
                                      • Books mentioned in the content library HERE
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      
                                      

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                      

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                      

                                       

                                       

                                       

                                       

                                      Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                      

                                      The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                      ]]>https://remarkableresults.biz/?p=24214Mon, 03 Dec 2018 05:15:38 -050005:53falsefullScott Brown: Don't Ignore ADAS. Know it. Learn it. Take A Hard Look at ADAS Technology.FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor?Brin Kline is owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

                                      Brin knows that the automotive repair industry is ever changing.  Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past.  Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis.

                                      Brin’s journey to becoming an advocate for improving the automotive repair industry at the national level began when he started to attend conferences and training.  At these events, he rubbed shoulders with amazing people who, recognize the need for a national automotive repair industry step-by-step protocol for entry-level recruitment and training, continuing education events, and conferences, sharing of case studies, and helping businesses grow.

                                      One of Brin’s favorite professional moments was being able to attend the 2016 Spring NASTF meeting at the Sheraton in Overland Park, KS. The topic was attracting and retaining technicians.

                                      Brin feels that being a shop owner of a company with great potential is not what gives him a voice. He believes that being an enlightened industry professional is what gives him a voice.

                                      Enlightenment through training, networking with like-minded professionals, collaborating, sharing ideas, knowledge and our experiences with each other, removing pride and egos, getting involved, receiving help and helping each other is the way to a better future and a better industry.

                                      Brin enjoys building case studies for most of the issues that he diagnoses. He has plans of sharing them with training companies, trade magazines and at some point, possibly presenting them himself. In fact, some friends and Brin are working on a project that allows sharing of their diagnostic knowledge and experiences with others. This friendship is a perfect example of the power of attending conferences and networking. Listen to Brin’s previous episodes HERE.

                                      Key Talking Points

                                      • A personal story of how a mentor changed a teen’s life.
                                      • Our seasoned techs are not mentoring enough because they just might feel threatened or make less money.
                                      • Brin believes that there is not enough mentoring going on in our industry.
                                      • These types of mentoring relationships can be a very powerful secret sauce for individuals.
                                      • Stop and think about who is in your life that you can mentor.
                                      • Is there someone out there that can see your potential who would make a great mentor to you.
                                      • What is our aftermarket embraced a formal Mentoring program? Where could we go? What can we become?
                                      • Be careful when approaching someone who you would like you to be your mentor.
                                        • They may not be ready for this.
                                        
                                        
                                      • Market yourself to be available for mentoring.
                                      • If you identify...]]>Brin Kline is owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

                                        Brin knows that the automotive repair industry is ever changing.  Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past.  Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis.

                                        Brin’s journey to becoming an advocate for improving the automotive repair industry at the national level began when he started to attend conferences and training.  At these events, he rubbed shoulders with amazing people who, recognize the need for a national automotive repair industry step-by-step protocol for entry-level recruitment and training, continuing education events, and conferences, sharing of case studies, and helping businesses grow.

                                        One of Brin’s favorite professional moments was being able to attend the 2016 Spring NASTF meeting at the Sheraton in Overland Park, KS. The topic was attracting and retaining technicians.

                                        Brin feels that being a shop owner of a company with great potential is not what gives him a voice. He believes that being an enlightened industry professional is what gives him a voice.

                                        Enlightenment through training, networking with like-minded professionals, collaborating, sharing ideas, knowledge and our experiences with each other, removing pride and egos, getting involved, receiving help and helping each other is the way to a better future and a better industry.

                                        Brin enjoys building case studies for most of the issues that he diagnoses. He has plans of sharing them with training companies, trade magazines and at some point, possibly presenting them himself. In fact, some friends and Brin are working on a project that allows sharing of their diagnostic knowledge and experiences with others. This friendship is a perfect example of the power of attending conferences and networking. Listen to Brin’s previous episodes HERE.

                                        Key Talking Points

                                        • A personal story of how a mentor changed a teen’s life.
                                        • Our seasoned techs are not mentoring enough because they just might feel threatened or make less money.
                                        • Brin believes that there is not enough mentoring going on in our industry.
                                        • These types of mentoring relationships can be a very powerful secret sauce for individuals.
                                        • Stop and think about who is in your life that you can mentor.
                                        • Is there someone out there that can see your potential who would make a great mentor to you.
                                        • What is our aftermarket embraced a formal Mentoring program? Where could we go? What can we become?
                                        • Be careful when approaching someone who you would like you to be your mentor.
                                          • They may not be ready for this.
                                          
                                          
                                        • Market yourself to be available for mentoring.
                                        • If you identify individuals, build on your relationship before you ask for mentoring help.
                                          • You could ask directly first without a relationship, but it may not be the best approach.
                                          
                                          
                                        • Make it formal.
                                        • “A Mentor is someone who sees more talent and ability within you than you see in yourself and  helps to bring that out of you.” -Bob Proctor
                                        • “The best way a mentor can prepare a leader is to expose him or her to great people.” -John C. Maxwell
                                        
                                        

                                        ---

                                        • A special thanks to Brin Kline for sharing his passion – For The Record.
                                        • Books mentioned in the content library HERE
                                        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                        • Email Carm HERE.
                                        
                                        

                                         

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                        

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        

                                        The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                        ]]>https://remarkableresults.biz/?p=24147Mon, 26 Nov 2018 05:35:00 -050014:46falsefullBrin Kline says we can solve a ton of problems inside the industry if each of us found someone to mentor or to mentor you. <br /> <br /> Brin explains the value he sees in having the right person believe in you and help you find your strengths. If you find this inspirational, create an action item and do. Find someone to mentor or tell your close circle of associates that you are looking for a mentor.FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle InspectionCraig O’Neill urges the industry to come together and decide to charge for a comprehensive vehicle inspection before it is too late and it becomes another free undervalued service.

                                        Key Talking Points

                                        • He wants to know the root cause of the tech being challenged on taking too long to do a DVI.
                                        • He is not OK that some techs are not being paid for the time they are doing inspections.
                                        • It is very rare that a plumber, electrician, or HVAC person would do an inspection for free. There is usually a base service charge to find out the problem or to get a health checkup on your home’s system.
                                        • Craig says that the DVI has no value if there isn’t a charge.
                                        • The inspections are being done to identify vehicles health and to find problems to bring peace of mind for the safety and reliability of the vehicle.
                                        • The industry must charge for the complete health report of the customer vehicle.
                                        • The power of this service, when sold to your client, shows the path for maintenance and repair for the next year.
                                        • Include a shorter version of a DVI in your oil change service and increase the price of that service.
                                        
                                        

                                        ---

                                        • A special thanks to Craig O’Neil for sharing his passion – For The Record.
                                        • Books mentioned in the content library HERE
                                        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                        • Email Carm HERE.
                                        
                                        

                                         

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                        urges the industry to come together and decide to charge for a comprehensive vehicle inspection before it is too late and it becomes another free undervalued service.

                                        Key Talking Points

                                        • He wants to know the root cause of the tech being challenged on taking too long to do a DVI.
                                        • He is not OK that some techs are not being paid for the time they are doing inspections.
                                        • It is very rare that a plumber, electrician, or HVAC person would do an inspection for free. There is usually a base service charge to find out the problem or to get a health checkup on your home’s system.
                                        • Craig says that the DVI has no value if there isn’t a charge.
                                        • The inspections are being done to identify vehicles health and to find problems to bring peace of mind for the safety and reliability of the vehicle.
                                        • The industry must charge for the complete health report of the customer vehicle.
                                        • The power of this service, when sold to your client, shows the path for maintenance and repair for the next year.
                                        • Include a shorter version of a DVI in your oil change service and increase the price of that service.
                                        
                                        

                                        ---

                                        • A special thanks to Craig O’Neil for sharing his passion – For The Record.
                                        • Books mentioned in the content library HERE
                                        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                        • Email Carm HERE.
                                        
                                        

                                         

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                        

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        

                                        The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                        ]]>https://remarkableresults.biz/?p=24113Mon, 19 Nov 2018 05:15:20 -050015:39falsefullCraig O'Neill - The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle InspectionFTR 019: Kevin McClain Wants to Know Where Are You?Kevin McClain is a Commercial Account Manager for Diagnostic Tools and Equipment for Advance Professional. We met up at the ASA-PA event Super Saturday on October 13th, 2018.

                                         

                                        Key Talking Points

                                        • Are you going to training seminars if not where is your next venue?
                                        • Increases in technology require you to train to keep up.
                                        • Invest in your people.
                                        • Invest in your time to network and see the latest tools and technology that is available.
                                        • Engage with peer owners, technicians and service advisers.
                                        • What was more important to do versus going to training.
                                        • Meet industry experts at all training venues.
                                        
                                        

                                        ---

                                        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                        • Email Carm HERE.
                                        • Books mentioned in the content library HERE
                                        • A special thanks to Kevin McClain for sharing his passion – For The Record.
                                        
                                        

                                         

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                        

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        Are you going to training seminars if not where is your next venue?

                                      • Increases in technology require you to train to keep up.
                                      • Invest in your people.
                                      • Invest in your time to network and see the latest tools and technology that is available.
                                      • Engage with peer owners, technicians and service advisers.
                                      • What was more important to do versus going to training.
                                      • Meet industry experts at all training venues.
                                      
                                      

                                      ---

                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • Books mentioned in the content library HERE
                                      • A special thanks to Kevin McClain for sharing his passion – For The Record.
                                      
                                      

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                      

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                      

                                       

                                       

                                       

                                       

                                      Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                      

                                      The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                      ]]>https://remarkableresults.biz/?p=23988Mon, 12 Nov 2018 05:10:17 -050010:23falsefullFTR 019 Kevin McClain Wants to Know Where Are You? Never Miss Another Training Venue.FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?Kyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America.

                                      S/P2 provides industry-specific, online training in safety, environmental, ethics, human resources, and soft skills. S/P2 also works to help entry-level technicians enter and stay in the industry with S/P2 Careers – the largest resume database of entry-level technicians – and S/P2 Workplace Mentoring – a systematized mentoring system to train and track the progress of entry-level techs.

                                      An entrepreneur with a strong background in e-learning and web-based systems, Kyle is passionate about providing businesses and career technical schools the ability to utilize technology to improve the lives of students and employees everywhere. Listen to Kyle’s previous episodes HERE.

                                       

                                      Key Talking Points

                                      • Everyone is talking about the technician shortage. We need solutions not just talk.
                                      • The Diesel industry can solve their problem overnight but it will put the mechanical service industry at risk. A disruptor initiative.
                                        • Diesel are paying their technicians more as entry-level techs.
                                        • They want to be sure their entry-level students have the tools to do their job.
                                        • They are providing the tools that are needed and will pay $18-$22 per hour.
                                        
                                        
                                      • Without a tool program and a good entry level pay program in automotive service, the diesel industry will start to poach from automotive tech schools throughout the country.
                                      • SP careers has a database of 45,000 resumes of students looking for opportunities. 33,000 of them are looking for opportunities in automotive service, collision and diesel repair. Only 11,000 are looking for diesel work.
                                        • The diesel industry is happy to recruit from the automotive student database.
                                        
                                        
                                      • Automotive service must take a long hard look at our pay practices, benefits, and tools.
                                      • We are competing with aviation, energy, government, fleets (diesel). They are all paying more than automotive service.
                                        • Providing tools can be a retention strategy.  
                                        
                                        
                                      
                                      

                                      ---

                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • Books mentioned in the content library HERE
                                      • A special thanks to Kyle Holt for sharing his passion – For The Record.
                                      
                                      

                                       

                                      Be socially...]]>Kyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America.

                                      S/P2 provides industry-specific, online training in safety, environmental, ethics, human resources, and soft skills. S/P2 also works to help entry-level technicians enter and stay in the industry with S/P2 Careers – the largest resume database of entry-level technicians – and S/P2 Workplace Mentoring – a systematized mentoring system to train and track the progress of entry-level techs.

                                      An entrepreneur with a strong background in e-learning and web-based systems, Kyle is passionate about providing businesses and career technical schools the ability to utilize technology to improve the lives of students and employees everywhere. Listen to Kyle’s previous episodes HERE.

                                       

                                      Key Talking Points

                                      • Everyone is talking about the technician shortage. We need solutions not just talk.
                                      • The Diesel industry can solve their problem overnight but it will put the mechanical service industry at risk. A disruptor initiative.
                                        • Diesel are paying their technicians more as entry-level techs.
                                        • They want to be sure their entry-level students have the tools to do their job.
                                        • They are providing the tools that are needed and will pay $18-$22 per hour.
                                        
                                        
                                      • Without a tool program and a good entry level pay program in automotive service, the diesel industry will start to poach from automotive tech schools throughout the country.
                                      • SP careers has a database of 45,000 resumes of students looking for opportunities. 33,000 of them are looking for opportunities in automotive service, collision and diesel repair. Only 11,000 are looking for diesel work.
                                        • The diesel industry is happy to recruit from the automotive student database.
                                        
                                        
                                      • Automotive service must take a long hard look at our pay practices, benefits, and tools.
                                      • We are competing with aviation, energy, government, fleets (diesel). They are all paying more than automotive service.
                                        • Providing tools can be a retention strategy.  
                                        
                                        
                                      
                                      

                                      ---

                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • Books mentioned in the content library HERE
                                      • A special thanks to Kyle Holt for sharing his passion – For The Record.
                                      
                                      

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                      

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                      

                                       

                                       

                                       

                                       

                                      Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                      

                                      The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                      ]]>https://remarkableresults.biz/?p=23798Mon, 05 Nov 2018 05:30:56 -050011:27falsefullWill We Let Other Industries Poach our Technicians?FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In NumbersBob Pulverenti is the Executive Director of the Independent Garage Owners of North Carolina and show chairman of ASTE (Automotive Service & Technology Expo), prior to working for IGO Bob worked as the Executive Director of SSRSOUNY in Syracuse NY. He had also operated automotive shops in Central NY for 25 years, as a shop owner he was triple certified with ASE & a nine time NAPA/ASE Technician of the year award winner. He holds the AMI Accredited Automotive Manager certification. He sits on the AASP National Board of Directors and is a registered lobbyist.

                                      Previous Episodes HERE.

                                      Key Talking Points

                                      • If you are busy in your shop, why can’t you afford training? It is a poor excuse.
                                        • The fact is better management will help you discover that you can provide training.
                                        
                                        
                                      • Trade associations have progressed this industry.
                                        • They drove the boat for training.
                                        • Keep an eye on legislation.
                                        • We are fragmented because there are so many associations.
                                        • Someday we need a single collective voice that makes a difference with government and suppliers. When you have numbered you have clout.
                                        • How can laws be passed that affect our industry if you are not participating in the process?
                                        
                                        
                                      • Culture or IGONC
                                        • Technician and business management training to become smarter and more profitable.
                                        • The goal is to have fun when you attend meetings and events.
                                        
                                        
                                      • Never enough recognition is given inside the industry to the people that make training and education happen.
                                      
                                      

                                      ---

                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • Books mentioned in the content library HERE
                                      • A special thanks to Bob Pulverenti for sharing his passion – For The Record.
                                      
                                      

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Bob Pulverenti is the Executive Director of the Independent Garage Owners of North Carolina and show chairman of ASTE (Automotive Service & Technology Expo), prior to working for IGO Bob worked as the Executive Director of SSRSOUNY in Syracuse NY. He had also operated automotive shops in Central NY for 25 years, as a shop owner he was triple certified with ASE & a nine time NAPA/ASE Technician of the year award winner. He holds the AMI Accredited Automotive Manager certification. He sits on the AASP National Board of Directors and is a registered lobbyist.

                                      Previous Episodes HERE.

                                      Key Talking Points

                                      • If you are busy in your shop, why can’t you afford training? It is a poor excuse.
                                        • The fact is better management will help you discover that you can provide training.
                                        
                                        
                                      • Trade associations have progressed this industry.
                                        • They drove the boat for training.
                                        • Keep an eye on legislation.
                                        • We are fragmented because there are so many associations.
                                        • Someday we need a single collective voice that makes a difference with government and suppliers. When you have numbered you have clout.
                                        • How can laws be passed that affect our industry if you are not participating in the process?
                                        
                                        
                                      • Culture or IGONC
                                        • Technician and business management training to become smarter and more profitable.
                                        • The goal is to have fun when you attend meetings and events.
                                        
                                        
                                      • Never enough recognition is given inside the industry to the people that make training and education happen.
                                      
                                      

                                      ---

                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • Books mentioned in the content library HERE
                                      • A special thanks to Bob Pulverenti for sharing his passion – For The Record.
                                      
                                      

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                      

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                      

                                       

                                       

                                       

                                       

                                      Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                      

                                      The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                      ]]>https://remarkableresults.biz/?p=23793Mon, 29 Oct 2018 04:15:26 -050011:40falsefullWe Need To Collaborate As An Industry And Unite Our Associations To Create Strength In Numbers.FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the AftermarketCraig Van Batenburg, AMAM, is the CEO of Automotive Career Development Center [ACDC] and a former repair shop owner. Craig is engage

                                      d full time in the understanding of the technology used in hybrid and electric cars. His 45 years of automotive experience serves him well. He travels throughout the world doing training on Hybrid and Electric Vehicles.  Previous Episodes HERE.

                                       

                                      Key Talking Points

                                       

                                      1. Abandon Flat-Rate
                                         1. It was a system that VW came up with in the 1950s to pay their dealers for warranty work.
                                         2. Never meant to pay techs.
                                         
                                         
                                      2. Supply Tools for Technicians
                                      3. License technicians like plumbers and electricians.
                                      4. We need a curriculum that makes sense for all high school and post-secondary for the entire country.
                                      5. College Universal for all States and earn a Bachelors in Automotive Technology and learn to ‘break things’ in the four-year program.
                                      6. Internship required to work for a shop.
                                         1. The shop buys old beaters and lets the intern work on them.
                                         2. You’ll find out if they have talent or not.
                                         
                                         
                                      7. After college a two-year apprenticeship. A binding contract. Cannot be fired.
                                         1. Can I hire this person for the rest of his/her life? You have two years to discover.
                                         2. You will discover is they have the value and will fit into your culture.
                                         
                                         
                                      8. Offer a job for life.
                                      
                                      

                                      ---

                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • Books mentioned in the content library HERE
                                      • A special thanks to Craig Van Batenburg for sharing his passion – For The Record.
                                      
                                      

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Craig Van Batenburg, AMAM, is the CEO of Automotive Career Development Center [ACDC] and a former repair shop owner. Craig is engage

                                      d full time in the understanding of the technology used in hybrid and electric cars. His 45 years of automotive experience serves him well. He travels throughout the world doing training on Hybrid and Electric Vehicles.  Previous Episodes HERE.

                                       

                                      Key Talking Points

                                       

                                      1. Abandon Flat-Rate
                                         1. It was a system that VW came up with in the 1950s to pay their dealers for warranty work.
                                         2. Never meant to pay techs.
                                         
                                         
                                      2. Supply Tools for Technicians
                                      3. License technicians like plumbers and electricians.
                                      4. We need a curriculum that makes sense for all high school and post-secondary for the entire country.
                                      5. College Universal for all States and earn a Bachelors in Automotive Technology and learn to ‘break things’ in the four-year program.
                                      6. Internship required to work for a shop.
                                         1. The shop buys old beaters and lets the intern work on them.
                                         2. You’ll find out if they have talent or not.
                                         
                                         
                                      7. After college a two-year apprenticeship. A binding contract. Cannot be fired.
                                         1. Can I hire this person for the rest of his/her life? You have two years to discover.
                                         2. You will discover is they have the value and will fit into your culture.
                                         
                                         
                                      8. Offer a job for life.
                                      
                                      

                                      ---

                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • Books mentioned in the content library HERE
                                      • A special thanks to Craig Van Batenburg for sharing his passion – For The Record.
                                      
                                      

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                      

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                      

                                       

                                       

                                       

                                       

                                      Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                      

                                      The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                      ]]>https://remarkableresults.biz/?p=23785Mon, 22 Oct 2018 04:25:44 -050016:24falsefullCraig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the AftermarketFTR 015: Barry Barrett – Do You Have The Right Customer?Barry Barrett is an authority on sales and selling. He is the Director of Training for RLO. Barry’s sales and training capabilities operate at full capacity in his dual roles as the lead salesperson and service manager trainer.

                                      During Barry’s career as a Service Manager and top salesperson, he honed his talents in communicating with people.

                                      Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for providing tools to train owners and their teams to the next level is unlimited. Barry is a Ziglar Legacy Certified Coach. Listen to Barry’s previous episodes HERE.

                                      Key Talking Points

                                      • We think that everyone is our customer and we market to the messy middle.
                                      • We need to find the 10-20% of the market that bring the value that they are looking for.
                                      • We market to demographic and geographic.
                                      • We are looking for most importantly the psychographic.
                                        • It is how we think.
                                        • The meeting of the minds.
                                        
                                        
                                      • If your shop brings a lot of value and therefore you are priced to continue to bring a lot of value and you are priced at the top of the market. The people in the middle will never be convinced to become a customer.
                                      • Concentrate on the people who value what you bring.
                                      • You cannot replace human connection. The top 20% want that connection. There will always be the bottom 80%.
                                      • He challenges to find your creative niche and go and do that.  
                                      
                                      

                                      ---

                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • A special thanks to Barry Barrett for sharing his passion – For The Record.
                                      
                                      

                                      

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   HERE.

                                      Key Talking Points

                                      • We think that everyone is our customer and we market to the messy middle.
                                      • We need to find the 10-20% of the market that bring the value that they are looking for.
                                      • We market to demographic and geographic.
                                      • We are looking for most importantly the psychographic.
                                        • It is how we think.
                                        • The meeting of the minds.
                                        
                                        
                                      • If your shop brings a lot of value and therefore you are priced to continue to bring a lot of value and you are priced at the top of the market. The people in the middle will never be convinced to become a customer.
                                      • Concentrate on the people who value what you bring.
                                      • You cannot replace human connection. The top 20% want that connection. There will always be the bottom 80%.
                                      • He challenges to find your creative niche and go and do that.  
                                      
                                      

                                      ---

                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • A special thanks to Barry Barrett for sharing his passion – For The Record.
                                      
                                      

                                      

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                      ---

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                      

                                       

                                       

                                       

                                       

                                      Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                      

                                      The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                      ]]>https://remarkableresults.biz/?p=23714Mon, 15 Oct 2018 04:15:57 -050008:23falsefullBarry Barrett Director of Training from RLO on having ‘The Right Customer'FTR 014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry?Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

                                      Key Talking Points

                                      • How he values the incredible land called America.
                                      • His family immigrated to America in 1975.
                                      • This country allowed him to open a business 30 years ago.
                                      • We discount context at the price of content.
                                      • We must apply context to every piece of content.
                                      • He was frustrated until he put context into his life.
                                      • Too much choice causes paralysis and we may not make important moves.
                                      • So much more to learn along the way. Get involved. Superman will not save the day.
                                      • Where is your contribution beyond your four walls?
                                      
                                      

                                      ---

                                      • Interstate Auto Care website.
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • A special thanks to Bill Nalu for sharing his passion – For The Record.
                                      
                                      

                                      

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

                                      Key Talking Points

                                      • How he values the incredible land called America.
                                      • His family immigrated to America in 1975.
                                      • This country allowed him to open a business 30 years ago.
                                      • We discount context at the price of content.
                                      • We must apply context to every piece of content.
                                      • He was frustrated until he put context into his life.
                                      • Too much choice causes paralysis and we may not make important moves.
                                      • So much more to learn along the way. Get involved. Superman will not save the day.
                                      • Where is your contribution beyond your four walls?
                                      
                                      

                                      ---

                                      • Interstate Auto Care website.
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • A special thanks to Bill Nalu for sharing his passion – For The Record.
                                      
                                      

                                      

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                      ---

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                      

                                       

                                       

                                       

                                       

                                      Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                      

                                      The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                      ]]>https://remarkableresults.biz/?p=23650Mon, 08 Oct 2018 04:14:29 -050009:59falsefullBill Nalu - Are You Willing To Be A Messenger For Our Industry?FTR 013: Jeremy O’Neal on How to Train a Service AdviserJeremy O’Neal  President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.

                                      With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes HERE.

                                      Key Talking Points

                                      • We crave and desire a business that can afford us a lifestyle that gives us time and financial freedom.
                                        • It is rare to find shops that have created both.
                                        • You need to invest time in your family and personal life.
                                        
                                        
                                      • Relationships with your customers are key to the success of the shop.
                                      • If you service adviser has an off day you will see it in the results of an off-sales performance day.
                                      • We have all hired people that we think will become a rock star for us.
                                        • We don’t have the resources to train and onboard a new person into the business and systems and processes.
                                        
                                        
                                      • You need to create an in-house training program.
                                        • Create a training plan.
                                          • You must do root core training to be sure your adviser is totally on board with your goals and beliefs.
                                          
                                          
                                        • Use video recordings to document policies.
                                        • Schedule training time with your people.
                                        • Hold them accountable.
                                          • Homework
                                          • Roleplay
                                          
                                          
                                        
                                        
                                      • As a shop owner, you are responsible for developing your people.
                                      • Results come when behaviors are aligned.
                                      • This training plan will work with and for all positions within your company.
                                      
                                      

                                      ---

                                      • AdvisorFix website.
                                      • Freedom Automotive Repair website.
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • A special thanks to Jeremy O’Neal for sharing his passion – For The Record.
                                      
                                      

                                      Jeremy O’Neal  President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.

                                      With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes HERE.

                                      Key Talking Points

                                      • We crave and desire a business that can afford us a lifestyle that gives us time and financial freedom.
                                        • It is rare to find shops that have created both.
                                        • You need to invest time in your family and personal life.
                                        
                                        
                                      • Relationships with your customers are key to the success of the shop.
                                      • If you service adviser has an off day you will see it in the results of an off-sales performance day.
                                      • We have all hired people that we think will become a rock star for us.
                                        • We don’t have the resources to train and onboard a new person into the business and systems and processes.
                                        
                                        
                                      • You need to create an in-house training program.
                                        • Create a training plan.
                                          • You must do root core training to be sure your adviser is totally on board with your goals and beliefs.
                                          
                                          
                                        • Use video recordings to document policies.
                                        • Schedule training time with your people.
                                        • Hold them accountable.
                                          • Homework
                                          • Roleplay
                                          
                                          
                                        
                                        
                                      • As a shop owner, you are responsible for developing your people.
                                      • Results come when behaviors are aligned.
                                      • This training plan will work with and for all positions within your company.
                                      
                                      

                                      ---

                                      • AdvisorFix website.
                                      • Freedom Automotive Repair website.
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • A special thanks to Jeremy O’Neal for sharing his passion – For The Record.
                                      
                                      

                                      

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                      ---

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                      

                                       

                                       

                                       

                                       

                                      Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                      

                                      The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                      ]]>https://remarkableresults.biz/?p=23522Mon, 01 Oct 2018 04:15:13 -050010:14falsefullJeremy O'Neal on How To Train a Service AdviserFTR 012: Cecil Bullard on Undervalued Labor RatesCecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. See links below.

                                      Key Talking Points

                                      • You must see your value and not be afraid to charge the labor rate that will make you a profit.
                                      • You must have self-worth to feel right about what you charge for your time, knowledge and expertise.
                                      • Cecil believes that there is a high degree of people working in the industry that have ADHD and Dyslexia because they were pushed into the automotive field by their high school advisors.
                                      • Many were told that they were not smart so many lack self-esteem and are afraid to charge what they are worth.
                                      • Many shops do not understand how their business works financially because they were great techs. Therefore
                                      • We are grossly undercharging for what we do and that leads to issues within our industry.
                                        • Tech shortage.
                                          • We must hire smarter and mentor them
                                          • We don’t pay enough.
                                          • We must provide benefits like health, dental and retirement among others.  
                                          
                                          
                                        
                                        
                                      • The core of the problem; we worry about the guy down the street’s labor rate and not your own.
                                      
                                      

                                      ---

                                      • Previous episodes featuring or mentioning Cecil, click HERE.
                                      • Institute for Automotive Business Excellence website.
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • A special thanks to Cecil Bullard for sharing his passion – For The Record.
                                      
                                      

                                      

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. See links below.

                                      Key Talking Points

                                      • You must see your value and not be afraid to charge the labor rate that will make you a profit.
                                      • You must have self-worth to feel right about what you charge for your time, knowledge and expertise.
                                      • Cecil believes that there is a high degree of people working in the industry that have ADHD and Dyslexia because they were pushed into the automotive field by their high school advisors.
                                      • Many were told that they were not smart so many lack self-esteem and are afraid to charge what they are worth.
                                      • Many shops do not understand how their business works financially because they were great techs. Therefore
                                      • We are grossly undercharging for what we do and that leads to issues within our industry.
                                        • Tech shortage.
                                          • We must hire smarter and mentor them
                                          • We don’t pay enough.
                                          • We must provide benefits like health, dental and retirement among others.  
                                          
                                          
                                        
                                        
                                      • The core of the problem; we worry about the guy down the street’s labor rate and not your own.
                                      
                                      

                                      ---

                                      • Previous episodes featuring or mentioning Cecil, click HERE.
                                      • Institute for Automotive Business Excellence website.
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • A special thanks to Cecil Bullard for sharing his passion – For The Record.
                                      
                                      

                                      

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                      ---

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                      

                                       

                                       

                                       

                                       

                                      Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                      

                                      The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                      ]]>https://remarkableresults.biz/?p=23517Mon, 24 Sep 2018 04:15:57 -050011:09falsefullCecil Bullard from the Institute for Automotive Business Excellence says that many shop owners have Undervalued Labor Rates.FTR 011: Darrin Barney – Nurturing of Superstar EmployeesDarrin Barney, his wife and his younger brother, Chad, started the business 16 years ago with a background in fixing cars at home. Growing up, the rule in the Barney household was that when the boys earned their Eagle Scout rank, their parents would buy them a Jeep. “They were early Jeep CJs,” Barney says. “And anyone who had an early CJ will tell you that if you drive it, you have to fix it. Darrin’s parents’ home in high school was known as the place where you could learn how to fix it.”

                                      “The first couple of years were brutal,” Barney recalls. “We barely made ends meet, and the lessons were hard. But we made it, and it helped us to fine-tune our customer skills and work habits.” “Thankfully,” Barney says, “we have customers who like the experience of dealing with us and like to support a local business. A customer can sense if you like them, or if you see them only as money. That’s why if you make a mistake, own up to it and do what it takes to make it right.”Education and training also play a major role in the Barney Brothers’ business. Barney recently earned an Accredited Master Automotive Management Institute (AMi) and serves as a board member of ASA-Colorado’s education committee, which recently held its first training event in Grand Junction.

                                      Talking Points

                                      • He went through employees like they were going out of style.
                                      • 65 people went through his mill to find people to fit.
                                      • He had to change his life and how he treated people.
                                      • When you pick the low hanging fruit you’ll hear every excuse known to man.
                                      • When you hire the best people your troubles change. Now you are working with them on goals and making sure they are accountable and reviews.
                                      • Actually caring for them as human beings.
                                      • He is getting his emotions in check. Leave them at the door.
                                      • Treat your superstars worthy of the respect they deserve.
                                      • He is holding himself to a higher standard to keep his superstars on his team.
                                      • You must address good or bad behavior immediately.
                                      • Find your strengths and let them lead your actions.
                                      • We must be careful on how we handle things. Know your role.
                                      • Don’t delegate something you have been nurturing.
                                      
                                      

                                      ---

                                      • Listen to Darrin’s Previous Episodes HERE.
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • A special thanks to Darrin Barney for sharing his passion – For The Record.
                                      
                                      

                                      Darrin Barney, his wife and his younger brother, Chad, started the business 16 years ago with a background in fixing cars at home. Growing up, the rule in the Barney household was that when the boys earned their Eagle Scout rank, their parents would buy them a Jeep. “They were early Jeep CJs,” Barney says. “And anyone who had an early CJ will tell you that if you drive it, you have to fix it. Darrin’s parents’ home in high school was known as the place where you could learn how to fix it.”

                                      “The first couple of years were brutal,” Barney recalls. “We barely made ends meet, and the lessons were hard. But we made it, and it helped us to fine-tune our customer skills and work habits.” “Thankfully,” Barney says, “we have customers who like the experience of dealing with us and like to support a local business. A customer can sense if you like them, or if you see them only as money. That’s why if you make a mistake, own up to it and do what it takes to make it right.”Education and training also play a major role in the Barney Brothers’ business. Barney recently earned an Accredited Master Automotive Management Institute (AMi) and serves as a board member of ASA-Colorado’s education committee, which recently held its first training event in Grand Junction.

                                      Talking Points

                                      • He went through employees like they were going out of style.
                                      • 65 people went through his mill to find people to fit.
                                      • He had to change his life and how he treated people.
                                      • When you pick the low hanging fruit you’ll hear every excuse known to man.
                                      • When you hire the best people your troubles change. Now you are working with them on goals and making sure they are accountable and reviews.
                                      • Actually caring for them as human beings.
                                      • He is getting his emotions in check. Leave them at the door.
                                      • Treat your superstars worthy of the respect they deserve.
                                      • He is holding himself to a higher standard to keep his superstars on his team.
                                      • You must address good or bad behavior immediately.
                                      • Find your strengths and let them lead your actions.
                                      • We must be careful on how we handle things. Know your role.
                                      • Don’t delegate something you have been nurturing.
                                      
                                      

                                      ---

                                      • Listen to Darrin’s Previous Episodes HERE.
                                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                      • Email Carm HERE.
                                      • A special thanks to Darrin Barney for sharing his passion – For The Record.
                                      
                                      

                                      

                                      Be socially involved and in touch with the show:
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                                      The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                      ]]>https://remarkableresults.biz/?p=23474Mon, 17 Sep 2018 11:56:47 -050010:19falsefullDarrin Barney - Nurturing of Superstar EmployeesFTR 010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It.John Burkhauser is currently employed at BOLT ON TECHNOLOGY as the Director of Education, a job that allows him to use a lifetime of learning experience day in and day out.  John dreamed of being a meteorologist but found out college wasn’t for him.

                                      When his car failed the state inspection, that was the day his career was decided on. John went to Pennco Tech to attend the Auto Gas and Diesel program.  After graduation, John started work in a dealership where he went from a “D” technician to an “A” technician in a few short years. He also added shop foreman to his resume.  During this time, John became certified as an ASE Master Technician and Advanced Level Technician which he still maintains.

                                      Crossing to the other side of service, he became a service adviser winning the Ford Silver Medallion award. He then became a Service Manager for a large dealership.

                                      John also worked in the independent aftermarket. He then applied to be an instructor at a post-secondary automotive training school where he taught basic electrical and HVAC courses for the better part of ten years.

                                      Fortune would change his career path again when John learned about BOLT ON TECHNOLOGY and became part of the team.

                                      John believes, “The service industry has lots of possibilities for anyone who wishes to learn and be a part of it.  Opportunity is everywhere for growth and success at all levels.  I want to share my knowledge with those who will take it and make it work so that they, too, can have a great career.”

                                      Talking Points

                                      • Change is tough when you are just treading water.
                                      • Get your head out of the water and see what is going on around you.
                                      • “Change is not only likely but is inevitable.” ~Barbara Sher
                                      • Being independent is great but is also a problem.
                                      • If you don’t embrace change you will find yourself going in reverse or not growing at all.
                                      • A few big inhibitors  to change:
                                        • Fear
                                        • Pride
                                        • Cost
                                        • To busy. Overwhelmed with day to day,
                                        
                                        
                                      • Stop and take a step back to see new and different ways to do things.
                                      • Change the way you look at things and the things you look at will change.
                                      • What are your roadblocks?
                                      • Get outside the shop and look at other industries or companies. What are they doing?
                                      • Change requires consistency to make change stick.
                                      • Don’t be afraid of letting technology help change your business.
                                        
                                      
                                      

                                      ---

                                      • John Burkauser’s previous episodes HERE.
                                      • Leave me an honest review on John Burkhauser is currently employed at BOLT ON TECHNOLOGY as the Director of Education, a job that allows him to use a lifetime of learning experience day in and day out.  John dreamed of being a meteorologist but found out college wasn’t for him.

                                        When his car failed the state inspection, that was the day his career was decided on. John went to Pennco Tech to attend the Auto Gas and Diesel program.  After graduation, John started work in a dealership where he went from a “D” technician to an “A” technician in a few short years. He also added shop foreman to his resume.  During this time, John became certified as an ASE Master Technician and Advanced Level Technician which he still maintains.

                                        Crossing to the other side of service, he became a service adviser winning the Ford Silver Medallion award. He then became a Service Manager for a large dealership.

                                        John also worked in the independent aftermarket. He then applied to be an instructor at a post-secondary automotive training school where he taught basic electrical and HVAC courses for the better part of ten years.

                                        Fortune would change his career path again when John learned about BOLT ON TECHNOLOGY and became part of the team.

                                        John believes, “The service industry has lots of possibilities for anyone who wishes to learn and be a part of it.  Opportunity is everywhere for growth and success at all levels.  I want to share my knowledge with those who will take it and make it work so that they, too, can have a great career.”

                                        Talking Points

                                        • Change is tough when you are just treading water.
                                        • Get your head out of the water and see what is going on around you.
                                        • “Change is not only likely but is inevitable.” ~Barbara Sher
                                        • Being independent is great but is also a problem.
                                        • If you don’t embrace change you will find yourself going in reverse or not growing at all.
                                        • A few big inhibitors  to change:
                                          • Fear
                                          • Pride
                                          • Cost
                                          • To busy. Overwhelmed with day to day,
                                          
                                          
                                        • Stop and take a step back to see new and different ways to do things.
                                        • Change the way you look at things and the things you look at will change.
                                        • What are your roadblocks?
                                        • Get outside the shop and look at other industries or companies. What are they doing?
                                        • Change requires consistency to make change stick.
                                        • Don’t be afraid of letting technology help change your business.
                                          
                                        
                                        

                                        ---

                                        • John Burkauser’s previous episodes HERE.
                                        • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                                        • A special thanks to John Burkhauser for sharing his passion – For The Record.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
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                                        The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                        ]]>https://remarkableresults.biz/?p=23357Mon, 10 Sep 2018 04:13:01 -050011:34falsefullJohn Burkhauser - Change in your Business is Inevitable. Don’t Fight It.FTR 009: Jody DeVere – Biases In The Automotive Industry Toward WomenJody DeVere, CEO of Ask Patty.com works with automotive retail locations to become Certified Female Friendly, learning how to create a culture and experience that attracts and retains loyal women customers. Jody DeVere is an internationally recognized speaker, trainer, often quoted industry pundit and spokesperson for the automotive industry on the women’s market.

                                        She has been featured by the New York Times, NPR, Wall Street Journal, CNN, Fox Business, Forbes Women, Oprah Magazine and Parenting Magazine to name a few. As CEO of AskPatty.com, Jody DeVere provides automotive education to women consumers and an interactive online Certified Female Friendly® certification training program for automotive retailers on how to attract, sell, retain and market to women.

                                        Jody DeVere Previous Episodes HERE.

                                        Talking Points:

                                        • Certified Female Friendly program for automotive retailers to learn how to communicate with women.
                                        • She co-founded a women in automotive conference.
                                        • Only 26% of all employees in all roles including manufacturing are women.
                                        • Jody support all women organization in the automotive industry.
                                        • Our industry has a malaise for women.
                                        • We need to overcome some of the behaviors that will make women feel more welcome.
                                        • We have certain biases toward women that Jody speaks to.
                                        • Good information on gender parity in organizations along with the right type of conversations going on.
                                        • It also prevents lawsuits from an employment perspective.
                                        • Open more dialogue so we all have a better understanding of women’s role in our industry.
                                        • Women make up a huge portion of the decisions that are made for vehicle repair and automotive purchases.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   HERE.

                                        Talking Points:

                                        • Certified Female Friendly program for automotive retailers to learn how to communicate with women.
                                        • She co-founded a women in automotive conference.
                                        • Only 26% of all employees in all roles including manufacturing are women.
                                        • Jody support all women organization in the automotive industry.
                                        • Our industry has a malaise for women.
                                        • We need to overcome some of the behaviors that will make women feel more welcome.
                                        • We have certain biases toward women that Jody speaks to.
                                        • Good information on gender parity in organizations along with the right type of conversations going on.
                                        • It also prevents lawsuits from an employment perspective.
                                        • Open more dialogue so we all have a better understanding of women’s role in our industry.
                                        • Women make up a huge portion of the decisions that are made for vehicle repair and automotive purchases.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                        ---

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                                        The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                        ]]>https://remarkableresults.biz/?p=17234Mon, 03 Sep 2018 04:15:50 -050008:51falsefullJody Devere, CEO from Ask Patty.com Has A Lot To Say About The Biases That Exist In The Automotive Industry Toward Women.FTR 008: Rick White – I’m Tired of You Giving Up!Rick White’s Previous Episodes HERE.

                                        Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference.

                                        Talking Points:

                                        • You had a dream that lit you up.
                                        • Life happened and may have knocked you down, but that is how you learn.
                                        • Your past is not to define you, it is meant to refine you.
                                        • His core belief is that everything in life happens for him, not to him.
                                        • Success: Get up every time you get knocked down.
                                        • Winston Churchill said: Success is going from failure to failure with enthusiasm.
                                        • Success has six steps.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
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                                        ---

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        ...]]>Rick White’s Previous Episodes HERE.

                                        Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference.

                                        Talking Points:

                                        • You had a dream that lit you up.
                                        • Life happened and may have knocked you down, but that is how you learn.
                                        • Your past is not to define you, it is meant to refine you.
                                        • His core belief is that everything in life happens for him, not to him.
                                        • Success: Get up every time you get knocked down.
                                        • Winston Churchill said: Success is going from failure to failure with enthusiasm.
                                        • Success has six steps.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                        ---

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        

                                        The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                        ]]>https://remarkableresults.biz/?p=17177Mon, 27 Aug 2018 04:31:54 -050006:37falsefullRick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference.FTR 007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your ShopMatt Fanslow’s Previous Episodes HERE.   

                                        Talking Points:

                                        • What are your apprentice techs doing in your shop?
                                        • Are they working on the lube rack? Are they just doing tires?
                                        • If they feel stranded on the lube rack, they may get disenfranchised with the job and get the wrong opinion of the industry.
                                        • If you are thinking about the future these apprentices should become your A tech someday.
                                        • They need to rise through the ranks. You must plan, on purpose, to create a path for apprentices to become the future of the shop.
                                        • You have a great advantage to bring an apprentice through the ranks. It is a responsibility to groom this person.
                                        • When you see the passion you must create and cultivate mentoring.
                                        • To find your next succession of technicians is to grow your own.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
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                                        ---

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                                        Find a Top Podcast Listening APP for your Mobil Device, Click Matt Fanslow’s Previous Episodes HERE.   

                                        Talking Points:

                                        • What are your apprentice techs doing in your shop?
                                        • Are they working on the lube rack? Are they just doing tires?
                                        • If they feel stranded on the lube rack, they may get disenfranchised with the job and get the wrong opinion of the industry.
                                        • If you are thinking about the future these apprentices should become your A tech someday.
                                        • They need to rise through the ranks. You must plan, on purpose, to create a path for apprentices to become the future of the shop.
                                        • You have a great advantage to bring an apprentice through the ranks. It is a responsibility to groom this person.
                                        • When you see the passion you must create and cultivate mentoring.
                                        • To find your next succession of technicians is to grow your own.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                        ---

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        

                                        The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                        ]]>https://remarkableresults.biz/?p=16994Mon, 20 Aug 2018 04:27:46 -050006:49falsefullMatt Fanslow Worries That Young Technician Apprentices Will Leave the Industry Without a Series Mentor Program and Career Path.FTR 006: Scott ‘Gonzo’ Weaver – Listen To Your BodyGonzo’s Previous Episodes HERE.   

                                        Talking Points:

                                        • There are signs to look for. Listen to your body.
                                        • Consider the stress you have in your life.
                                        • Listen to your loved ones. They can tell that you are not the same.
                                        • Warning signs mean something if they repeat.
                                        • Should you be preparing a life change emotionally, financially, physically. Adjustments are necessary if this happens to you.
                                        • There are things that you will not be able to do after open heart surgery.
                                        • Insurance will be your best friend. You will hit your deductible.
                                        • His surgery cost $400,000 if he had to pay out of pocket.
                                        • If he didn’t listen to his wife, he most likely would not be here today.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
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                                        Find a Top Podcast Listening APP for your Mobil Device, Click Gonzo’s Previous Episodes HERE.   

                                        Talking Points:

                                        • There are signs to look for. Listen to your body.
                                        • Consider the stress you have in your life.
                                        • Listen to your loved ones. They can tell that you are not the same.
                                        • Warning signs mean something if they repeat.
                                        • Should you be preparing a life change emotionally, financially, physically. Adjustments are necessary if this happens to you.
                                        • There are things that you will not be able to do after open heart surgery.
                                        • Insurance will be your best friend. You will hit your deductible.
                                        • His surgery cost $400,000 if he had to pay out of pocket.
                                        • If he didn’t listen to his wife, he most likely would not be here today.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                        ---

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        

                                        The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                        ]]>https://remarkableresults.biz/?p=16824Mon, 13 Aug 2018 04:34:54 -050011:42falsefullScott ‘Gonzo’ Weaver Has A Warning. If Your Body Is Speaking To You? Listen.FTR 005: Jennifer Filzen – She Wants To See More Women in the Auto Care IndustryIt all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

                                        Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

                                        Jennifer Filzen Previous Episodes HERE.

                                        

                                        Talking Points:

                                        • Jennifer became the first assistant scoutmaster master for two troops in the state of Florida,
                                        • She was questioned by both genders why she was doing this.
                                        • The Boy Scouts oath resonated with her more.
                                        • The first women in her family to have a Masters Degree,
                                        • She stands on the shoulder of the women who have come before her. Boomer power.
                                        • Joe Sevart encouraged Jennifer to attend Vision.
                                        • High-fives to Bogi’s Chevy Montage Rebuild,
                                        • She wants to see more women as service advisors, technicians and owners.
                                        • Don’t tell Jennifer she can’t do it
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   It all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

                                        Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

                                        Jennifer Filzen Previous Episodes HERE.

                                        

                                        Talking Points:

                                        • Jennifer became the first assistant scoutmaster master for two troops in the state of Florida,
                                        • She was questioned by both genders why she was doing this.
                                        • The Boy Scouts oath resonated with her more.
                                        • The first women in her family to have a Masters Degree,
                                        • She stands on the shoulder of the women who have come before her. Boomer power.
                                        • Joe Sevart encouraged Jennifer to attend Vision.
                                        • High-fives to Bogi’s Chevy Montage Rebuild,
                                        • She wants to see more women as service advisors, technicians and owners.
                                        • Don’t tell Jennifer she can’t do it
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                        ---

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        

                                        The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                        ]]>https://remarkableresults.biz/?p=16719Mon, 06 Aug 2018 04:33:40 -050013:14falsefullFor The Record. Jennifer Filzen Wants To See More Women in the Autocare Industry.FTR 004: Maylan Newton. Pay attention to your numbers.Maylan Newton Previous Episodes HERE.   

                                        Talking Points:

                                        • Key numbers to know if you want to have a successful business.
                                        • The gross profit he says is one of the most important numbers to manage.
                                        • Shop owners are working way too hard and are not making enough money.
                                        • Numbers are simple.
                                        • In sports we keep score. In business, you need to know if you are winning or losing.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
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                                        ---

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        HERE.   

                                        Talking Points:

                                        • Key numbers to know if you want to have a successful business.
                                        • The gross profit he says is one of the most important numbers to manage.
                                        • Shop owners are working way too hard and are not making enough money.
                                        • Numbers are simple.
                                        • In sports we keep score. In business, you need to know if you are winning or losing.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                        ---

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        

                                        The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                        ]]>https://remarkableresults.biz/?p=16715Mon, 30 Jul 2018 04:23:12 -050007:27falsefullFor The Record. Maylan Newton. Pay attention to your numbers.FTR 003: Chris Cloutier on Taking Ownership | Training | TechnologyChris Cloutier Previous Episodes HERE.   

                                        Talking Points:

                                        • Great leaders take ownership. Read book ‘Extreme Ownership’ by Jocko Willink and Leif Babin
                                        • Take ownership of every situation in your life and business.
                                        • Training is one of the most important steps in being a good leader and running a great business.
                                        • If you ask your people to train and you don’t, they won’t. They will follow you if you lead.
                                        • Embrace Change and Technology. It is not going away.
                                        • Be the example for your people. Show the way.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
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                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        Chris Cloutier Previous Episodes HERE.   

                                        Talking Points:

                                        • Great leaders take ownership. Read book ‘Extreme Ownership’ by Jocko Willink and Leif Babin
                                        • Take ownership of every situation in your life and business.
                                        • Training is one of the most important steps in being a good leader and running a great business.
                                        • If you ask your people to train and you don’t, they won’t. They will follow you if you lead.
                                        • Embrace Change and Technology. It is not going away.
                                        • Be the example for your people. Show the way.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                        ---

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        

                                        The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                        ]]>https://remarkableresults.biz/?p=16712Mon, 23 Jul 2018 04:12:40 -050008:40falsefullFor The Record. Chris Cloutier: Take Ownership As A Leader, Set The Standard For Training In Your Business And Embrace Tech Because It Isn’t Going Away.FTR 002: Ron Ipach – Email is Destroying Your BusinessFor 20 years, Ron Ipach, co-founder of Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle.

                                        Marketing auto repair services is all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results. He’s tweaked and tested dozens of strategies over and over in order to maximize their results.

                                        Because Ron has personally worked with so many shop owners over the years, he has the distinction of being the only person in the world that knows exactly what marketing works, and what doesn’t work for auto repair shops in today’s economy. He finds passion in amplifying time & freedom for his clients while helping them take back control of their businesses.

                                        Ron Ipach Previous Episodes HERE.   

                                        Talking Points:

                                        • Email is ruining your business.
                                        • It is convenient but not necessarily the best method.
                                        • Email marketing may only cover 10-25% of your customer email base.
                                        • The accuracy of your mail address is a concern.
                                        • The average person changes their email address twice a year because of spam.
                                        • People give out a ‘fake’ email address that they never look at.
                                        • The average person gets 121 emails per day if it manages to get by the spam filter.
                                        • Your open rate may not necessarily be accurate.
                                        • Email is low cost, fast and easy to do but you need to do more in your marketing strategy.
                                        • A solid marketing strategy should include texting, direct mail and email.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    For 20 years, Ron Ipach, co-founder of Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle.

                                        Marketing auto repair services is all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results. He’s tweaked and tested dozens of strategies over and over in order to maximize their results.

                                        Because Ron has personally worked with so many shop owners over the years, he has the distinction of being the only person in the world that knows exactly what marketing works, and what doesn’t work for auto repair shops in today’s economy. He finds passion in amplifying time & freedom for his clients while helping them take back control of their businesses.

                                        Ron Ipach Previous Episodes HERE.   

                                        Talking Points:

                                        • Email is ruining your business.
                                        • It is convenient but not necessarily the best method.
                                        • Email marketing may only cover 10-25% of your customer email base.
                                        • The accuracy of your mail address is a concern.
                                        • The average person changes their email address twice a year because of spam.
                                        • People give out a ‘fake’ email address that they never look at.
                                        • The average person gets 121 emails per day if it manages to get by the spam filter.
                                        • Your open rate may not necessarily be accurate.
                                        • Email is low cost, fast and easy to do but you need to do more in your marketing strategy.
                                        • A solid marketing strategy should include texting, direct mail and email.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                        ---

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        

                                        The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                        ]]>https://remarkableresults.biz/?p=16704Thu, 19 Jul 2018 05:30:00 -050009:56falsefullFor The Record. Ron Ipach says that email is destroying your business.FTR 001: G Jerry Truglia on Training, Labor Rates, Tech Shortage & StandardsG Jerry Truglia Previous Episodes HERE.

                                        Talking Points:

                                        • How do we get people into the industry
                                        • Technicians need to be respected but we need to create the standards that remove that paradigm.
                                        • Accountants and doctors get retraining each year. We need to have standards similar to these.
                                        • We need to invest in our technicians instead of giving them hats and jackets.
                                        • Not enough technicians are attending training.
                                        • Foundational (basic) training is more important than ever. Refreshers are good.
                                        • Labor rates need to reflect your true profession to support training and tools necessary.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                        ---

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        G Jerry Truglia Previous Episodes HERE.

                                        Talking Points:

                                        • How do we get people into the industry
                                        • Technicians need to be respected but we need to create the standards that remove that paradigm.
                                        • Accountants and doctors get retraining each year. We need to have standards similar to these.
                                        • We need to invest in our technicians instead of giving them hats and jackets.
                                        • Not enough technicians are attending training.
                                        • Foundational (basic) training is more important than ever. Refreshers are good.
                                        • Labor rates need to reflect your true profession to support training and tools necessary.
                                        
                                        

                                        

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking

                                        ---

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        

                                        The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                        ]]>https://remarkableresults.biz/?p=16578Thu, 19 Jul 2018 05:00:12 -050014:03falsefullFind out what does J Gerry Truglia thinks about Training, Standards and Labor Rates.FTR 000: For The Record Overview & PurposeHi and welcome to episode ZERO of the For The Record Podcast.

                                        As the Remarkable Results Radio podcast and the Town Hall Academy has blossomed to a combined 400 plus episodes as of this recording; I had a desire to let my guests go deeper, to offer stronger opinions, to push the boundaries or envelope, if you will, and to have a rant on a subject or subjects they are passionate about. Yes, a departure, something new for you!  The show is a “What’s on your mind moment.”

                                        So the concept to create a short and specific ‘rant’ has been in development. I ran the idea by many of my industry colleagues and friends and they thought it was a great idea and couldn’t wait to participate. You’re going to like what you hear.

                                        Welcome to ‘For The Record’, a platform for every aftermarketer to say what is on their mind. My goal will be to make ‘For The Record’ a platform that will challenge and even stretch thinking roll over the status quo, present new ideas, and change some opinions.

                                        For The Record is like the OP/Ed section of your newspaper. Some Opinion some Editorial. The intention will be to push a few boundaries and create a future dialogue.

                                        Remember that the views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, the sponsors, aftermarket associates or affiliates of LSTN MEDIA LLC  (You’ve been given the obligatory disclaimer)

                                        Part of the design was to keep the show short. My goal is to have my guests make their point in nine minutes or less. However, if they are on a roll, I would never stop their flow of ideas. This way you’ll be able to slice in this  ‘For The Record’ show between episodes of Remarkable Results Radio and the Town Hall Academy.

                                        I thank you for being a loyal and dedicated listener and embracing the power of the podcast. As I’ve said many times ‘We Rise by Lifting Others’ and that has been the purpose of every show I produce for you. There is always something to learn in every episode. The podcasts have lived up to our original premise and that is to ‘Listen To Learn Just One Thing’. We go way beyond one thing, in fact, there are many many things that will change your course of own remarkable results.

                                        Keep in mind there is a special APP for android or IOS available on your APP store. Just search for Remarkable Results Radio. This show and all of my podcasts are available on many other podcast subscription apps such as Apple Podcast (formerly iTunes), Google Play Music, Spreaker, Stitcher Radio, iHeart Radio, TuneIn.Com, Podbean, PlayerFM, OTTO Radio, Overcast.FM, and Podchaser to name a few.

                                        Don’t hesitate to keep in touch with the show socially. Go to my website remarkableresults.biz/social and find all the links. Like our Facebook page and connect up on Facebook, Linkedin, Twitter or Instagram.

                                        For the Record episodes have their very own page on my website: remarkablerestuls.biz/ftr

                                        If you listen on a desktop computer you can use the power of my website not only for listening but to help you filter specific categories to listen to. The site has an entire section dedicated to the Town Hall Academy, a photo’s page and upcoming events page, my speaker’s page, and among other the AMI elective credits page. Yes, you can earn elective credit from AMi by listening to specific podcasts. How cool is that?

                                        And please while on the...]]>Hi and welcome to episode ZERO of the For The Record Podcast.

                                        As the Remarkable Results Radio podcast and the Town Hall Academy has blossomed to a combined 400 plus episodes as of this recording; I had a desire to let my guests go deeper, to offer stronger opinions, to push the boundaries or envelope, if you will, and to have a rant on a subject or subjects they are passionate about. Yes, a departure, something new for you!  The show is a “What’s on your mind moment.”

                                        So the concept to create a short and specific ‘rant’ has been in development. I ran the idea by many of my industry colleagues and friends and they thought it was a great idea and couldn’t wait to participate. You’re going to like what you hear.

                                        Welcome to ‘For The Record’, a platform for every aftermarketer to say what is on their mind. My goal will be to make ‘For The Record’ a platform that will challenge and even stretch thinking roll over the status quo, present new ideas, and change some opinions.

                                        For The Record is like the OP/Ed section of your newspaper. Some Opinion some Editorial. The intention will be to push a few boundaries and create a future dialogue.

                                        Remember that the views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, the sponsors, aftermarket associates or affiliates of LSTN MEDIA LLC  (You’ve been given the obligatory disclaimer)

                                        Part of the design was to keep the show short. My goal is to have my guests make their point in nine minutes or less. However, if they are on a roll, I would never stop their flow of ideas. This way you’ll be able to slice in this  ‘For The Record’ show between episodes of Remarkable Results Radio and the Town Hall Academy.

                                        I thank you for being a loyal and dedicated listener and embracing the power of the podcast. As I’ve said many times ‘We Rise by Lifting Others’ and that has been the purpose of every show I produce for you. There is always something to learn in every episode. The podcasts have lived up to our original premise and that is to ‘Listen To Learn Just One Thing’. We go way beyond one thing, in fact, there are many many things that will change your course of own remarkable results.

                                        Keep in mind there is a special APP for android or IOS available on your APP store. Just search for Remarkable Results Radio. This show and all of my podcasts are available on many other podcast subscription apps such as Apple Podcast (formerly iTunes), Google Play Music, Spreaker, Stitcher Radio, iHeart Radio, TuneIn.Com, Podbean, PlayerFM, OTTO Radio, Overcast.FM, and Podchaser to name a few.

                                        Don’t hesitate to keep in touch with the show socially. Go to my website remarkableresults.biz/social and find all the links. Like our Facebook page and connect up on Facebook, Linkedin, Twitter or Instagram.

                                        For the Record episodes have their very own page on my website: remarkablerestuls.biz/ftr

                                        If you listen on a desktop computer you can use the power of my website not only for listening but to help you filter specific categories to listen to. The site has an entire section dedicated to the Town Hall Academy, a photo’s page and upcoming events page, my speaker’s page, and among other the AMI elective credits page. Yes, you can earn elective credit from AMi by listening to specific podcasts. How cool is that?

                                        And please while on the website subscribe to the Aftermarket Insider Newsletter (see link below), where you’ll get the scoop on every new episode, learn the topic of the weekly Town Hall Academy and catch up on some archived episodes you may have missed.

                                        And never hesitate to stay in touch. You may have a great idea for a show or someone who must share their opinion or rant on this show. Email me at carm@remarkabletesults.biz or go to the contact page on the website.

                                        Now enjoy this new weekly automotive aftermarket podcast as my guests bring their opinion, riff, pet peeve or rant …. For The Record.

                                        

                                        

                                         

                                         

                                         

                                         

                                        Be socially involved and in touch with the show:
                                        Facebook   Twitter   Linked In   Email    Events   Instagram   Speaking
                                        

                                        ---

                                        Download the Remarkable Results Radio listening APP for your smart device:

                                        

                                         

                                         

                                         

                                        Find a Top Podcast Listening APP for your Mobil Device, Click HERE.

                                        

                                        The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

                                        ]]>https://remarkableresults.biz/?p=16631Thu, 19 Jul 2018 04:30:28 -050004:36falsefullIntroducing For The Record, a platform for every aftermarket professional to say what is on their mind. The goal will be to make ‘For The Record’ a platform that will challenge, stretch thinking, roll over the status quo, present new ideas, and change some opinions.