The conversation explores the recent waves of accountability, including the historic U.S. indictment of Cambodian/Chinese kingpin Chen Ji and the subsequent $15 billion forfeiture—a move that has sent ripples of fear through the industry. Erin details the "Super Bowl effect" she witnessed in Sihanoukville, where compounds appeared shuttered for show while operations continued behind locked metal doors and shuttered windows.

We also explore the "hot topics" dominating the fraud landscape today:

• The GDP of Fraud: How the scam industry now accounts for an estimated 40% to 60% of Cambodia’s GDP, making total eradication a complex economic and humanitarian challenge.
• Industrialized Deception: Why these compounds resemble corporate training rooms—complete with cubbies for personal phones and strict "fine" schedules for victims—proving this is a highly systemized global industry.
• The Liability Lever: A look at how platforms like Meta successfully block scam ads in Australia where they face financial liability, while failing to do so in regions where "teeth" in the law are missing.
• Building the Coalition: How Erin’s crypto-coalition has grown to 2,400 members, bridging the gap between local law enforcement and federal agencies to ensure victims are no longer turned away.

Additionally, Erin dives into the heartbreaking reality of the "generation's worth of wealth" being stolen from Western countries to fund "mint-colored Rolls Royces" and garish displays of luxury in Phnom Penh. We conclude with a call to action for fraud professionals to "Train the Trainer," using Operation Shamrock’s resources to educate their own communities and break the echo chamber.

The conversation explores the evolving mechanics of Agentic AI in commerce, detailing how tools like Sardine are now identifying AI agents by monitoring "invisible" behaviors, such as fields being filled without mouse movement. Karisse provides an inside look at why OpenAI recently shelved its "instant checkout" feature, moving away from being a merchant of record to avoid the liability of chargebacks and complex transaction enablement.

We also explore the "hot topics" dominating the fraud landscape today:

• The VAMP Threshold "Cliff": How Visa is drastically reducing high-risk merchant ratios from 220 basis points to 150 basis points this April, potentially catching many enterprise merchants off guard.
• The Complexity of Agentic Chargebacks: Real-world examples of "authorized" AI purchases where merchants are losing disputes because card brands like Visa do not yet have established "compelling evidence" protocols for AI agents.
• The Human Element vs. AI: Why senior fraud leadership cannot be replaced by LLMs, as the critical "domain expertise" required to manage sophisticated fraud is not found in open-source data.

Additionally, Karisse dives into the latest FTC fraud statistics, revealing a staggering 430% increase in fraud since 2020. We break down the $375 million jury verdict against Meta in New Mexico, a historic win for child safety that challenges the long-standing "Section 230" liability shield. Finally, we examine a Reuters study uncovering how Meta's ability to block scam ads depends almost entirely on the financial liability they face in specific countries.

The conversation explores the evolving mechanics of Agentic AI in commerce, detailing how tools like Sardine are now identifying AI agents by monitoring "invisible" behaviors, such as fields being filled without mouse movement. Karisse provides an inside look at why OpenAI recently shelved its "instant checkout" feature, moving away from being a merchant of record to avoid the liability of chargebacks and complex transaction enablement.

We also explore the "hot topics" dominating the fraud landscape today:

1. The VAMP Threshold "Cliff": How Visa is drastically reducing high-risk merchant ratios from 220 basis points to 150 basis points this April, potentially catching many enterprise merchants off guard.
2. The Complexity of Agentic Chargebacks: Real-world examples of "authorized" AI purchases where merchants are losing disputes because card brands like Visa do not yet have established "compelling evidence" protocols for AI agents.
3. The Human Element vs. AI: Why senior fraud leadership cannot be replaced by LLMs, as the critical "domain expertise" required to manage sophisticated fraud is not found in open-source data.

The conversation explores the terrifying mechanics of Attacker-in-the-Middle (AITM) attacks, where fraudsters use "headless browsers" to mirror legitimate login sessions in real-time. Frank provides an inside look at how this tool allows criminals to capture not just credentials, but also two-factor authentication (2FA) codes and session cookies, enabling them to maintain access even after a user logs out.

We also explore the "hot topics" dominating the fraud landscape today:

1. ATO Without a Login Event: How marketplaces are seeing "good" users perform legitimate actions, only to have their payout information changed moments later within the same session.
2. The Democratization of Fraud: The professionalization of phishing kits on Telegram, which offer Netflix-style subscriptions and user-friendly dashboards for as little as $300 to $500 a month.
3. Detection Challenges: Why traditional device intelligence and cybersecurity tools struggle to flag these attacks because the victim is interacting with the real merchant website, not a clone.

The conversation dives deep into the MRC's critical role in global advocacy, highlighting how they foster balanced dialogues between merchants, issuers, and card networks to create sustainable change. Keith provides an inside look at the recent evolution of Visa’s Acquirer Monitoring Program (VAMP) and the collaborative effort to make its thresholds and calculations more equitable for merchants.

We also explore the "hot topics" dominating the industry today:

1. Agentic Commerce: How AI-driven shopping agents are redefining liability and the "intention" behind a purchase.
2. Professional Certification: The growth of the CPFPP (Certified Payments and Fraud Prevention Professional) program and its role in standardizing expertise for the next generation of fraud fighters.
3. Event Innovation: A preview of the MRC’s new "Lightning Talks" in Las Vegas—bite-sized, high-impact sessions designed for a new generation of learners.

First, Matt reveals the alarming ease with which AI can now be used to orchestrate phishing campaigns. Using advanced tools like Vercel’s v0, Matt demonstrates how he can clone a legitimate website—complete with branding, functional images, and login flows—in less than five minutes. He explains how attackers use these replicas to execute sophisticated "man-in-the-middle" attacks, tricking victims into handing over two-factor authentication (2FA) codes to gain fully authenticated access to accounts.

Later in the episode, Matt and Karisse dive into the rise of "polymorphic" AI attacks. These autonomous agents are capable of adapting their behavior in real-time to bypass bot detection and security thresholds as soon as they are implemented. Matt also discusses "dust trailing," a tactic where fraudsters spread large volumes of small transactions across hundreds of platforms to make traditional human investigation cost-prohibitive.

In this episode, we discuss:

1. The 5-Minute Phish: How AI models use simple screenshots and prompts to create pixel-perfect clones of banks and government agencies.
2. Polymorphic Attacks: The emergence of autonomous AI agents that instantly adapt to security controls, making traditional bot mitigation obsolete.
3. The Power of Basics: Why "low-tech" solutions like card-to-name matching and behavioral biometrics remain the most effective tools against high-tech fraud.
4. Threat Intelligence: Best practices for proactive defense, including beacon technology, "hidden watermarks," and strategic domain acquisition.
5. Upcoming Events: Details on meeting Matt and the Sardine team at the upcoming MRC conference in Las Vegas.

In this solo episode, Karisse Hendrick checks in from a hotel room in San Diego at the Merchant Advisory Group (MAG) conference to share urgent intelligence from the front lines of e-commerce fraud before the full chaos of conference season begins.

First, Karisse explores two sophisticated new fraud trends that are leaving even seasoned investigators scratching their heads. She breaks down the rise of the "Two-Victim ATO," a unique spin on account takeover where fraudsters leverage the "legacy" and trust of an active account to bypass security, only to hit it with a completely different person's stolen credit card. Then, she dives into a high-tech trend hitting digital gift card retailers: Malware-driven session hijacking. Karisse discusses how fraudsters "piggyback" on a legitimate customer's active session and device to commit a second, high-value theft—making it nearly impossible for traditional fraud systems to flag as a separate entity.

Later in the episode, Karisse discusses the "scary" new frontier of Agentic AI. She shares insights from recent tests by major retailers showing that autonomous shopping bots are beginning to make purchases that are currently indistinguishable from human behavior, creating a massive "Know Your Agent" (KYA) challenge for the industry.

In this episode, we discuss:

1. The Two-Victim ATO: Why fraudsters are adding new payment methods to active, high-history accounts instead of just using cards on file.
2. Session Hijacking & Malware: How bad actors are using VPNs and malware to "replay" or continue a legitimate customer's session to buy high-value gift cards.
3. Agentic AI & KYA: The difficulty in identifying AI-initiated transactions and why current device ID technology can't tell the difference between a human and a bot.
4. Upcoming Events: Details on the Merchant Advisory Group, and the first annual Merchant Fraud Alliance Conference in Chicago this October.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this solo "vacation" episode, Karisse Hendrick checks in from the island of Maui to catch up on the latest in the fraud world before the chaos of conference season begins.

First, Karisse explores a hilarious yet alarming trend in artificial intelligence: AI Hallucinations. Reading from a recent article by Frank McKenna, she highlights how Google’s AI summary tool is confidently inventing absurd fraud schemes—from the "Donkey Scam" involving miniature donkey rescues to the bizarre "Clown Smile Scam" in the dentistry industry. While the examples are funny, Karisse discusses the serious integrity risks that arise when AI refuses to say "I don't know" and instead presents fiction as fact to analysts, journalists, and students.

Later in the episode, Karisse dives into a deeper, more personal topic: The difference between a Fraud Professional and a Fraud Fighter. She shares "core memory" stories—including taking a fraud emergency call from the middle of a family corn maze—to illustrate the relentless drive and "addiction to the hunt" that defines a true fraud fighter.

In this episode, we discuss:

1. The AI Information Gap: Why Google’s AI summaries are creating "fake" fraud types like hot dog fraud and snowman schemes.
2. Content Integrity: Karisse’s concerns about AI models using creator content without proper citation or compensation.
3. The Fraud Fighter Identity: How to recognize if you have fraud prevention in your DNA and why it matters when building a team.
4. Upcoming Events: Details on the Merchant Advisory Group, the Merchant Risk Council (MRC) in Vegas, and the first annual Merchant Fraud Alliance Conference in Chicago this October.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick welcomes back elite fraud fighter and Stratovera CEO Robert Capps to discuss the shifting power balance in the age of AI. Robert shares a fascinating "thought experiment" where he used Large Language Models (LLMs) to reverse engineer obfuscated JavaScript, proving that even non-technical attackers can now identify and dismantle complex front-end fraud tools in real-time.

The conversation dives deep into the "Build vs. Buy" debate, with Robert cautioning organizations that the true cost of building internal tools isn't just the initial code—it's the ongoing "immune response" required to fight an AI-powered adversary that never sleeps.

From the "radioactive decay" of legacy device ID to the necessity of designing "entropy" into system responses, this episode is a masterclass in modern fraud strategy.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by Jay Jones, a copywriter turned globally recognized external threat and impersonation risk consultant known as "The Profiler". After being unexpectedly laid off in late 2023, Jay became a target for sophisticated scammers on LinkedIn, sparking a new mission to protect job seekers and corporations alike.

Jay breaks down the "Scammer Pipeline," a three-tiered lifecycle ranging from quick resume harvesting to long-term identity theft and financial draining. They dive deep into the psychology of "Layoff PTSD" and how fraudsters exploit the "fight or flight" response of vulnerable job seekers. Jay also shares how he has helped take down over 46,000 fake jobs and exposed the alarming trend of hijacked high-authority profiles being used to bypass trust. Tune in to learn how both individuals and companies can defend themselves against the evolving landscape of recruitment fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this deep dive episode of Fraudology, Karisse Hendrick kicks off 2026 by unpacking the annual Fraud Predictions report. While the data was compiled alongside the "Fraud Compadres"—Frank McKenna, Mary Ann Miller, and Matt Vega—Karisse uses this episode to provide her unique merchant-side perspective and exclusive behind-the-scenes context.

The episode centers on a terrifying new trend: Ghost Tapping. Karisse reveals an "inside story" from December 2025, where luxury retailers across major U.S. cities were hit by coordinated mule syndicates using sophisticated NFC relay software. She breaks down why this "card-present" fraud is a nightmare for banking liability and how it’s evolving at a staggering rate.

Key segments include:

1. Reflection on 2025: A look back at the "Year that Broke Our Trust," featuring a 3,000% surge in deepfake attacks and the rise of "scam states".
2. Autonomous Fraud (Pig Butchering 2.0): How AI agents are replacing human victims in scam compounds to launch 50,000 attacks daily.
3. The VAMP Program fallout: Why Karisse predicts a wave of "merchant refugees" as Visa’s new monitoring thresholds lead to mass terminations.
4. Digital Arrest Scams: The brutal extortion tactic moving from India to the U.S. that uses deepfake law enforcement to "virtually arrest" victims.

Tune in now to arm yourself with the latest intelligence on these autonomous threats and ensure your business is prepared for the high-speed fraud landscape of 2026.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick sits down with Robbie MacDiarmid to explore the rise of agentic AI and its implications for fraud prevention, payments, and liability in e-commerce. They break agentic commerce into its core layers: search, merchant interaction, and payment, then explain why fraud and payments are often treated as an afterthought as new AI-driven commerce experiences roll out.

They also unpack emerging risks, such as first-party fraud, account takeover, chargebacks tied to “I don’t recognize this transaction,” and the industry’s biggest unresolved issue: who owns liability when autonomous agents act on a consumer’s behalf. This episode equips listeners with the concepts—and the right questions—to navigate the next evolution of online commerce.

Robbie MacDiarmid

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In the final new episode of 2025, Karisse Hendrick closes out the year with a solo fraud news roundup covering the latest trends impacting e-commerce, payments, and digital trust. The episode examines the FCC’s response to large-scale robocalls, the rapid evolution of smishing campaigns into rewards and tax-refund lures, and how fraudsters are using one-time passcodes to add stolen payment cards into mobile wallets.

The discussion also explores new EU rules that increase liability for social platforms that fail to remove reported scams, plus the growing threat of bot-driven “professional refund fraud” and AI-manipulated damage claims—raising urgent questions about detection, evidence, and merchant risk workflows heading into 2026.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick walks listeners through a packed roundup of the latest fraud, cybercrime, and AI-driven threats shaping the industry. She begins with OpenAI’s disclosure that a third-party analytics breach exposed certain ChatGPT API customer details, then unpacks the rise of Kawaii GPT, a wormGPT style jailbreak tool that bypasses safety filters on mainstream models like DeepSeek and Gemini. Karisse also explores emerging reports that scam compounds in Southeast Asia are testing whether AI can replace trafficked workers in pig-butchering schemes, raising complex questions about enforcement, accountability, and global response.

She then shifts to the retail landscape, where AI bots dominated Black Friday activity through inventory hoarding, credential-stuffing campaigns, and vulnerabilities in new agentic shopping assistants. Karisse also highlights investigative findings on scammers impersonating real lawyers on Fiverr using stolen identities and AI generated headshots, plus real world examples of employees covertly outsourcing their jobs or holding multiple full time roles by leveraging AI tools. The episode rounds out with broader insights into “scam states,” platform liability in the EU, and why January will be “AI Month” on Fraudology, all underscored by Karisse’s gratitude for the listeners whose messages, support, and Spotify Wrapped screenshots keep her motivated.

Links to News Articles:

https://www.the-independent.com/tech/chatgpt-data-breach-openai-hack-b2874393.html

https://gbhackers.com/kawaiigpt-a-free-wormgpt-clone-powered

https://www.yahoo.com/news/articles/ai-may-replace-people-southeast-090000938.html

https://cybernews.com/ai-news/ai-bots-weaponizing-black-friday-shopping

https://www.thebureauinvestigates.com/stories/2025-11-26/scammers-use-ai-to-impersonate-real-lawyers-on-fiverr

https://www.theguardian.com/technology/2025/dec/02/scam-state-multi-billion-dollar-industry-south-east-asia

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by two of the industry’s most respected fraud experts: Frank McKenna (Co-Founder of Point Predictive) and Matt Vega (Sardine). Together, they break down how AI is transforming the fraud landscape, supercharging deepfake scams, automating exploitation tools, enabling AI-generated phishing sites, and powering large-scale credential-based attacks that bypass traditional controls.

The conversation also highlights what fraud leaders can do: strengthening behavioral biometrics, enabling offensive threat-intel programs, leveraging agent-based automation responsibly, and preparing for a world where AI fights AI inside fraud-detection pipelines. A must-listen for fraud, risk, fintech, banking, and cybersecurity professionals navigating 2025’s rapidly evolving threat environment.

Matt Vega

Frank McKenna

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology host Karisse Hendrick explores two major developments in today’s fraud ecosystem. She begins with a detailed walkthrough of a recent DOJ case involving U.S.-based collaborators supporting Indian call-center scams that defrauded older Americans of more than $40 million. Drawing from court filings, Karisse explains the “opener/closer/money transmitter” phases, cross-border coordination, and how investigators pieced the scheme together.

She then examines a new Reuters report alleging that Meta derived a significant share of revenue from scam and prohibited ads—along with internal metrics showing billions of fraudulent impressions served daily. Karisse highlights key findings, industry reactions, and what this means for trust & safety teams and victims caught in the scam lifecycle.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

In this episode of Fraudology, host Karisse Hendrick unpacks a wave of major fraud news and security trends. From the execution sentences of Myanmar’s scam compound kingpins and Starlink’s device crackdown, to Singapore’s $150 million asset freeze targeting the Prince Group, Hendrick explores both the progress and the persistence of global fraud operations.

She also highlights new U.S. fraud schemes impersonating federal agents, the identity theft of Titans quarterback Cam Ward, and serious cybersecurity warnings about AI browsers’ vulnerabilities. With ransomware payments falling and identity attacks surging, Hendrick reflects on how AI will increasingly shape both sides of the fight against fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this investigative update, Fraudology breaks down Visa’s VAMP rollout and its immediate effects on merchants and acquirers. Topics include why some September activity is already being fined; how VAMP now combines TC40 fraud alerts and chargebacks; the $8-per-instance fee (and $16 exposure when a TC40 becomes a chargeback); descriptor-level monitoring; processor-specific ratios; and the acquirer portfolio thresholds (0.7% now; 0.5% in April 2026).

Listeners get practical guidance: validate descriptors to avoid “borrowed” fraud, reconcile TC40s against refunds to prevent double counting, consider contract addendums with fraud vendors that reimburse fines tied to fraud, and weigh diversion tools vs. fee math. The episode closes with predictions for the holiday season and the likely January/February dispute spike.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

In this episode of Fraudology, host Karisse Hendrick analyzes several major developments in the global fraud landscape. She breaks down U.S. sanctions against a Cambodian financial group and the coordinated raids on scam compounds in Myanmar, highlighting how enforcement efforts are ramping up across Southeast Asia.

Karisse also explores how fraudsters are adapting by using Starlink satellite internet, raising questions about corporate responsibility in curbing global cybercrime. Plus, she covers Europol’s takedown of a SIM farm operation behind 49 million fake accounts and WhatsApp’s new anti-spam measures. Listeners will come away with valuable context on how technology, regulation, and enforcement are converging to fight digital fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology In this must-listen episode of the Fraudology Podcast, host Karisse Hendrick welcomes back fraud prevention expert Frank McKenna, co-founder of Point Predictive. Together, they explore the explosive rise of deepfakes and AI-generated voice clones, revealing how these technologies have reached a disturbing level of realism and accessibility.

Frank shares jaw-dropping examples of recent AI-powered fraud, including:

• Court cases influenced by deepfakes
• Real estate scams involving cloned identities
• Voice cloning extortion attempts
• And even a chilling story involving his own mother being tricked on a scam video call.

They also discuss alarming new tools like OpenAI’s Sora, capable of generating hyper-realistic celebrity deepfakes, and the emergence of “data sniping”, a tactic where breached personal data is combined with AI content to create highly targeted scams. Whether you’re a fraud analyst, cybersecurity professional, or simply concerned about digital safety, this episode will arm you with crucial insights to recognize and defend against the next generation of AI-enabled deception.

Frank McKenna

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology In this eye-opening episode of the Fraudology Podcast, host Karisse Hendrick uncovers two shocking case studies that expose major security failures at T-Mobile and Meta, and what they mean for the future of digital fraud prevention.

Karisse begins by breaking down the rocky rollout of Visa’s new risk-monitoring system, VAMP, explaining why it’s causing confusion and frustration for eCommerce merchants and acquirers. She also shares exciting news about co-founding the Merchant Fraud Alliance, a first-of-its-kind conference designed to bring together top online merchants for meaningful collaboration—without the vendor noise.

The episode’s main focus dives into two alarming corporate case studies:

• T-Mobile’s 20-Year SIM Swap Problem: Karisse examines legal documents proving that T-Mobile has known about SIM swap vulnerabilities since 2005 but failed to take action—allowing cybercriminals to steal millions in cryptocurrency through unauthorized SIM swaps.
• Meta’s WhatsApp Whistleblower Scandal: A former security chief alleges that up to 500,000 WhatsApp accounts were hacked every day, and over 1,500 engineers had unrestricted access to users’ private data—while Meta leadership ignored the warnings and retaliated against him.

These stories reveal how even the world’s largest tech companies have chosen growth over security, offering critical lessons for anyone responsible for protecting users, data, or digital payments.

Whether you’re a fraud prevention expert, eCommerce leader, or cybersecurity professional, this episode will give you actionable insights into today’s most pressing digital threats—and how to stay ahead of them.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology host Karisse Hendrick kicks off this episode with updates on recent fraud news, including new sanctions against Southeast Asian cyber scam networks and the ongoing Shiny Hunters attacks targeting Salesforce plugins. But the meat of the episode focuses on a blockbuster CNBC investigation into fraud on Walmart's third-party marketplace. Karisse meticulously breaks down the investigation's findings, from Walmart's rapid marketplace growth and loosened seller vetting to the proliferation of counterfeit goods and seller identity theft. She explains how Walmart's efforts to woo sellers from Amazon backfired, allowing bad actors to exploit the platform. The episode offers an in depth look at the challenges of marketplace fraud, contrasting approaches by Walmart, Amazon, and Target.

This episode is a must-listen for anyone in e-commerce, offering valuable lessons on balancing growth with trust and safety in online marketplaces.

Related Articles:

https://home.treasury.gov/news/press-releases/sb0237

https://www.cnbc.com/2025/09/19/walmart-marketplace-fakes-scams-investigation.html

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

In this episode of Fraudology Podcast, host Karisse Hendrick explores a disturbing trend in cybercrime the dramatic shift in who is perpetrating large scale fraud and scams targeting Western countries. Karisse reveals how fraud originating from Eastern Europe and Nigeria has declined in recent years, while schemes tied to Chinese organized crime groups have exploded. She details the rise of sophisticated scams like "pig butchering" and gift card fraud that are funneling billions of dollars from US consumers and businesses to criminal syndicates with potential ties to the Chinese government.

She shares insights from recent conversations with fraud fighters across industries about this growing threat. She cites alarming examples, including a New York Times report on the massive "Salt Typhoon" cyber attack linked to China that may have compromised data on nearly every American.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

In this special crossover episode of Fraudology and Banking on Fraudology, hosts Karisse and Hailey meetup in Austin, Texas to discuss the latest developments in fraud prevention and artificial intelligence. The episode kicks off with exciting news as Karisse shares that she recently won the Women in Payments award, highlighting her significant contributions to the fraud fighting industry. They explore how AI powered phishing campaigns are evolving in real time, using deepfakes and voice cloning to impersonate trusted individuals across multiple platforms. The emphasis is on the importance of AI assisted defenses and staying vigilant as traditional red flags become obsolete.  This eye opening episode provides crucial insights into the rapidly changing landscape of AI and fraud, offering listeners valuable knowledge to protect themselves and their organizations. Tune in to hear from two of the industry's leading voices on the cutting edge of fraud prevention technology.

Hailey Windham

Banking on Fraudology

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

This episode of Fraudology returns with a comprehensive fraud news roundup, as host Karisse Hendrick examines major cybersecurity incidents and emerging scam tactics. This episode offers an in-depth look at the Salesforce data breach that impacted hundreds of organizations, including credit bureau TransUnion. Carice breaks down how hackers exploited a third-party tool to steal sensitive data and credentials from Salesforce instances. She also unpacks the PayPal fraud detection failure that sent European banks into panic mode, freezing billions in transactions. The episode shines a light on the dark world of human trafficking and scam compounds in Southeast Asia, revealing new connections to sextortion schemes targeting minors. Carice shares eye-opening details about these criminal operations and their expanding reach. The rise of AI-powered fraud takes center stage as well, with Carice examining how deepfakes and other AI tools are being weaponized by scammers to impersonate executives and create convincing fake websites. She offers practical advice for protecting yourself and your business from these evolving threats. With expert insights and analysis of the latest fraud trends, this episode is a must-listen for anyone looking to stay ahead of cybercriminals and scammers. Don't miss this essential update on the state of fraud, tune in now to arm yourself with knowledge.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology host Karisse Hendrick provides an insider's look at SardineCon, the first annual user conference for fraud prevention company Sardine. With over 200 attendees from fintech, banking, crypto, and ecommerce, the event brought together fraud fighters to tackle the growing "scamdemic." Keynote speaker Erin West, former prosecutor and founder of Operation Shamrock, delivered a sobering presentation on pig butchering scams and how they're draining billions from victims worldwide. Despite their rapid growth, West noted these scams still follow the same playbook - revealing potential vulnerabilities fraud teams can exploit.

Dr. Nicola Harding shared alarming insights on the rise of phone theft scams, demonstrating how criminals can drain thousands from a victim's accounts within minutes of stealing their device. Sardine CEO Supes Ranjan showcased the company's advanced behavior biometrics capabilities, like detecting remote desktop access during logins. The episode also features an interview with an executive from a major user-generated content platform, who discussed emerging AI-enabled scams and content abuse issues. Throughout, Hendrick emphasizes the importance of building relationships in the fraud-fighting community to stay motivated in this challenging field.

This episode is a must-listen for anyone in fraud prevention, offering a wealth of insights on the latest scams and detection techniques. Hendrick's passion for bringing fraud fighters together shines through as he recaps the valuable connections and knowledge shared at the event. Whether you work in fintech, banking, crypto or e-commerce, you'll come away with actionable takeaways to protect your users and business. Don't miss this deep dive into the world of fraud prevention - tune in now and join the fight against the scamdemic!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick sits down with Ron Zayas, CEO and founder of Ironwall by Incogni, to explore the alarming world of data privacy and its connection to fraud and cybercrime. Zayas, an expert in online privacy protection, reveals how seemingly innocuous data collection practices by companies and data brokers have created a massive industry that puts individuals and businesses at risk. He explains how everyday activities like using loyalty cards, booking travel, and engaging on social media contribute to detailed personal profiles that can be exploited by malicious actors.

The conversation delves into the sophisticated methods cybercriminals use to craft hyper-personalized phishing attacks, leveraging AI and stolen data to create convincing scams. Zayas shares shocking examples of how this information can be weaponized, from domestic abuse cases to intimidation of federal judges. He also discusses the inadequate privacy protections in the US compared to Europe and the powerful lobbying efforts that hinder meaningful regulation.

Listeners will gain valuable insights into protecting themselves and their businesses from these evolving threats. Zayas offers practical advice on minimizing your digital footprint, using VPNs, and being more discerning about sharing personal information. Whether you're an individual concerned about identity theft or a business leader worried about ransomware attacks, this episode provides crucial knowledge for navigating our data-driven world. Don't miss this essential conversation on the dark side of the data economy and how to safeguard yourself - tune in now to arm yourself with the latest information on privacy protection and fraud prevention.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

In this episode of Fraudology Podcast, host Karisse Hendrick sits down with Renata Galvão to discuss the alarming rise of synthetic identity fraud targeting children. Galvo shares her personal story of having her identity stolen as a child in Brazil, detailing the devastating financial and emotional impacts that followed her into adulthood. The conversation explores how 1 in 50 minors in the U.S. are now victims of identity theft, with 73% of cases perpetrated by family members. Galvo, now working in the anti-fraud industry, provides valuable insights into how synthetic identities are created and aged using children's clean credit histories. She emphasizes the need for stronger identity verification measures by financial institutions, including age verification and biometrics. The episode also covers practical steps parents can take to protect their children, such as freezing their credit. With synthetic identity fraud being the fastest-growing type of identity theft, this episode is a must-listen for parents, fraud fighters, and anyone concerned about protecting vulnerable populations from financial crimes. Tune in to gain a deeper understanding of this critical issue and learn how you can help combat child identity theft.

To connect with Renata Galvão

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick and guest Frank McKenna dive into the cutting-edge world of AI-powered fraud prevention with special guest Brad Joffe, CCO of Apate AI. As scams and online fraud reach epidemic proportions, costing victims over a trillion dollars annually, Joffe reveals how his company is fighting back by deploying an army of AI bots to waste scammers' time and gather critical intelligence. Listeners will be fascinated to learn how these sophisticated voice and text bots, numbering in the tens of thousands, are able to engage scammers in realistic conversations while extracting valuable data like phone numbers, crypto wallets, and bank accounts.

The episode features compelling audio examples of the bots in action, demonstrating their uncanny ability to mimic human speech patterns and frustrate would-be fraudsters. Joffe also provides insight into how major financial institutions like Commonwealth Bank are leveraging this technology to proactively combat scams targeting their customers. For anyone concerned about the rising tide of online fraud, this episode offers an intriguing glimpse into a promising new frontier of AI-assisted crime fighting. Tune in to learn how you can join the bot army and help turn the tables on scammers.

To connect with Apate.AI 's Brad Joffe:

https://www.linkedin.com/in/brad-joffe-3a404155/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick sits down with Kebharu Smith, the Associate General Counsel and Director of the Counterfeit Crimes Unit at Amazon, to dive deep into the world of online counterfeiting. Kebharu Smith shares fascinating insights from his journey as a former prosecutor to leading Amazon's aggressive efforts against counterfeiters. Listeners will gain an insider's perspective on how Amazon is leveraging cutting-edge technology, partnerships with law enforcement, and innovative legal strategies to combat the global scourge of counterfeit products.

The conversation explores Amazon's multi-pronged approach, including their billion-dollar investment in AI and machine learning tools, empowering brands through programs like Project Zero, and the Counterfeit Crimes Unit's relentless pursuit of bad actors through civil lawsuits and criminal referrals. Kebharu Smith reveals surprising successes in partnering with Chinese authorities to take down counterfeit manufacturers at the source. He also discusses new and evasive schemes like social media influencers promoting counterfeits, and how Amazon is adapting to stay ahead of fraudsters.

Perhaps most compellingly, Kebharu Smith emphasizes that counterfeiting is far from a victimless crime, often intertwined with human trafficking, terrorism financing, and other serious offenses. This episode is a must-listen for anyone interested in e-commerce, brand protection, cybercrime, or the intricate world of online fraud prevention. Tune in to understand the high-stakes battle being waged to keep online marketplaces safe and trustworthy for consumers and brands alike.

To connect with Kebharu on LinkedIn:

Kebharu Smith

Amazon's Annual Brand Protection Report:

https://trustworthyshopping.aboutamazon.com/2024-brand-protection-report

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of the Fraudology podcast, host Karisse Hendrick dives deep into the latest developments in online fraud and cybersecurity. She kicks things off with a shocking revelation about a major data breach at McDonald's, where weak password practices exposed 64 million applicant records. This serves as a stark reminder of the importance of basic cybersecurity measures like strong passwords and multi-factor authentication.

Hendrick then shares alarming new data showing a 20% increase in credit card fraud losses over the past 15 months, highlighting the growing threat landscape. But the most fascinating segment features an in-depth look at what happens when your personal data is leaked online, as told through the firsthand experience of fraud researcher David Miman. After being "doxxed" by cybercriminals, Miman was able to track how his stolen identity was exploited over time - from immediate attempts to open fraudulent accounts to more targeted schemes months later. His story provides rare insight into the lifecycle of stolen data in criminal networks.

The episode wraps up with a heartbreaking account of an elaborate imposter scam that cost one woman her entire retirement savings. Through interviews with the victim, Hendrick breaks down how the scammers built trust over time and exploited the victim's compassion to steal nearly $600,000. Listeners will come away with a deeper understanding of today's fraud landscape and practical tips to protect themselves.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

host Karisse Hendrick dives deep into the latest fraud news and cybersecurity threats shaking up the digital landscape. The episode kicks off with a jaw-dropping "What the Fraud" story about a Florida inmate who orchestrated a $1.2 million fraud scheme from behind bars, highlighting the ingenuity and audacity of modern fraudsters. Karisse then unpacks the staggering revelation of 16 billion exposed passwords in what's being called the largest data breach in history. This massive leak poses unprecedented risks for account takeovers, identity theft, and targeted phishing attacks.

The host explores the implications for both consumers and businesses, offering practical advice on protecting accounts and sensitive information. Karisse also examines emerging threats from state-sponsored hackers, particularly those affiliated with Iran, and their potential impact on critical infrastructure. The episode covers Europol's takedown of a major crypto investment fraud ring and MasterCard's innovative use of AI to combat card fraud. Rounding out the news, Karisse discusses how countries like Singapore and Australia are implementing novel approaches to fight scams, including giving police power to freeze suspected victims' bank accounts.

This information-packed episode is a must-listen for anyone concerned about online security, from individual consumers to fraud-fighting professionals. Karisse's expert analysis and actionable insights provide listeners with the knowledge they need to stay ahead of evolving fraud tactics.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology Karisse Hendrick dives deep into the latest developments surrounding Visa's Acquirer Monitoring Program (VAMP). As a seasoned e-commerce fraud fighter, Karisse breaks down the complex calculations and hidden implications of VAMP that every merchant, payment processor, and fraud analyst needs to understand. She reveals shocking new information about how TC40 fraud reports are being used in ways that may unfairly penalize merchants for fraud outside their control.

Karisse explains how VAMP's risk threshold is calculated using both TC40 reports and chargebacks, potentially double-counting many fraud instances. She highlights how this incentivizes the use of costly fraud alerts while still leaving merchants vulnerable. Most alarmingly, Karisse shares insights from industry veteran Rick Clinch exposing how TC40 reports include fraud types like identity theft and account takeover that occur at the issuer level, yet still count against merchants in VAMP calculations. She questions the fairness of holding merchants accountable for fraud they have no visibility into or control over.

The episode provides a masterclass in the intricate details of payment fraud monitoring, arming listeners with crucial knowledge as VAMP goes into effect. Karisse's passion for merchant advocacy shines through as she calls for more equitable fraud monitoring practices. Whether you're a fraud analyst, risk manager, or e-commerce leader, this episode is essential listening to understand the changing fraud landscape. Tune in to gain insider knowledge that could save your business from unfair penalties and empower you to push for positive change in the industry.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of the Fraudology Podcast, Karisse Hendrick dives deep into the world of impersonation scams targeting major retailers and financial institutions. Drawing from an off-the-record conversation with a fraud expert at a large retailer, Karisse reveals insider strategies for combating these increasingly prevalent scams. She explores how fraudsters impersonate well-known brands like Amazon, Microsoft, and Best Buy to trick victims into purchasing gift cards or sharing sensitive information.

The episode highlights innovative tactics used by retailers to shut down scam phone numbers and websites, monitor suspicious gift card activity, and work with law enforcement. Karisse also discusses the importance of training store employees to spot potential victims and implementing crisis training for fraud teams dealing with distraught customers.

With impersonation scams on the rise, this episode provides invaluable insights for fraud fighters and consumers alike on recognizing and preventing these deceptive schemes. Tune in now to arm yourself with the latest knowledge on impersonation fraud and learn how major brands are fighting back.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of the Fraudology Podcast, host Karisse Hendrick welcomes back fraud expert Frank McKenna to discuss the alarming rise in application fraud targeting digital banking and lending. They dive into recent research from Visa showing financial institutions are facing mounting losses as cybercriminals exploit digital platforms with sophisticated identity theft tactics. Frank provides expert analysis on why application fraud has skyrocketed, with 1 in 15 digital loan applications now being fraudulent compared to just 1 in 1000 for transaction fraud.

The conversation explores key drivers behind this trend, including increased identity theft from data breaches, undetected first-party fraud, and the cultural acceptance of fraud as a way to exploit banks. Frank and Karisse discuss how digital lending has made it easier for fraudsters to submit mass applications using bots and stolen information. They also examine the 244% surge in digital document forgeries and 40% increase in deepfake biometric fraud attempts.

Listeners will gain valuable insights into the limitations of relying solely on identity verification, the importance of layered fraud detection looking at multiple data points, and emerging schemes like "credit washing" where fraudsters exploit rules meant to protect human trafficking victims. Tune in to arm yourself with knowledge on the evolving application fraud landscape.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology Karisse Hendrick dives into the latest fraud news and trends impacting consumers and businesses alike. She kicks things off with a startling statistic - 96% of Americans are targeted by scammers every single week through emails, calls, texts, and social media. Karisse breaks down the different types of scams people face and provides expert tips on how to avoid falling victim.

The episode then explores the surge in application fraud targeting digital banking, with Visa warning of a 244% year-over-year increase in digital document forgeries globally. Karisse explains how criminals are exploiting data breaches and using sophisticated identity theft tactics to commit first-party fraud, bust-out fraud, and third-party fraud. She emphasizes the need for financial institutions to deploy advanced fraud detection platforms and stronger KYC processes.

Karisse also discusses how UK banks are being urged to strengthen anti-fraud measures for international payments, as scammers shift tactics in response to new reimbursement rules. The episode wraps up with a cautionary tale of a tech company sanctioned for facilitating cryptocurrency investment scams, highlighting the risks for businesses that enable fraud, even inadvertently.

Tune in now to stay one step ahead of the scammers!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of the Fraudology Podcast, Karisse Hendrick dives deep into the latest updates to Visa's Acquiring Monitoring Program (VAMP). As a seasoned e-commerce fraud fighter, Karisse breaks down the complex changes to VAMP and what they mean for merchants, acquirers, and the payments industry.

She explains how Visa has consolidated its fraud and dispute monitoring programs, adjusted thresholds, and introduced new rules around prevention tools. Karisse highlights key aspects like the double-counting of fraud disputes, changes to excessive thresholds, and new fee structures. She also provides valuable insights into how merchants can prepare, including leveraging chargeback prevention tools, refining dispute management strategies, and collaborating closely with acquirers. With enforcement set to begin in October 2025, this episode is essential listening for anyone involved in e-commerce payments and fraud prevention.

Karisse's expert analysis cuts through the confusion surrounding VAMP and equips listeners with the knowledge they need to navigate these impactful changes. Don't miss this crucial update - tune in now to stay ahead of the curve in the ever-evolving world of payments fraud management.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this insightful episode of the Fraudology Podcast, host Karisse Hendrick welcomes back Matt Vega, now Chief of Staff at Sardine, to discuss the latest trends in marketplace fraud and seller risk. Matt shares his unique perspective from both the customer and vendor sides, explaining how Sardine's customizable fraud tech stacks are revolutionizing fraud prevention across industries.

The conversation dives deep into the importance of feedback mechanisms in fraud detection, with Matt emphasizing how crucial it is for companies to provide outcome data to their fraud prevention vendors. He argues that this feedback loop is essential for fine-tuning fraud detection models and improving overall performance.

The episode also tackles the misconception that friction always leads to customer churn, with Matt presenting compelling evidence that strategic, risk-based friction can actually increase customer trust and engagement. Listeners will gain valuable insights into cutting-edge fraud prevention strategies, including the power of device intelligence and behavioral biometrics in identifying seller fraud.

Tune in to learn how to build a more robust fraud prevention strategy for your business.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of the Fraudology Podcast, Karisse Hendrick sits down with Allison Miller, a veteran in the fields of fraud prevention and cybersecurity. With over two decades of experience at companies like Visa, PayPal, Google, and Reddit, Allison brings a unique perspective on the convergence of fraud and cybersecurity.

The conversation delves into Allison's impressive career trajectory, from her early days at Visa to her current role as a consultant helping companies navigate the complex landscape of fraud and cyber threats. Allison shares invaluable insights on the evolution of payment security, the challenges of data protection, and the emerging trend of cyber-fraud fusion teams. She explains how her consultancy, Cartomancy Labs, is helping organizations leverage existing technologies to solve both cyber and fraud problems efficiently.

The episode offers a rare glimpse into the interconnected world of financial security, highlighting the importance of cross-functional collaboration in combating modern threats. Don't miss this opportunity to learn from one of the industry's most experienced voices - tune in now!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology Karisse Hendrick provides important updates on Visa's Acquirer Monitoring Program (VAMP) and explores how recent tariffs are impacting e-commerce fraud. Hendrick explains that VAMP implementation has been delayed until October 1st, with fines not taking effect until January 2024. She clarifies that acquirers will likely pass VAMP fees onto merchants exceeding certain fraud ratios. Notably, Visa is expected to announce that alerts from Ethoca, CDRN, and RDR will now count towards reducing merchants' fraud ratios - a significant change from previous announcements. Hendrick also discusses how post-authorization systems may be negatively impacted by VAMP and Visa's new enumeration program.

The episode then delves into the fascinating ripple effects of recent tariffs on e-commerce fraud patterns. Karisse shares insights from conversations with retail executives, revealing how tariffs are leading to customs delays, increased chargebacks, electronic stockpiling that triggers fraud systems, and the creation of "straw merchants" to avoid fees. She explains how fraudsters are exploiting Canadian accounts for cross-border schemes and how freight forwarding services are surging. Throughout, Hendrick emphasizes how these trends are straining fraud departments and forcing them to re-evaluate what constitutes suspicious behavior.

Don't miss the eye-opening insights - tune in now to stay ahead of the latest fraud trends and regulatory changes!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this eye-opening episode of the Fraudology Podcast, host Karisse Hendrick sits down with fraud prevention expert Steve Lenderman to explore the fascinating world of fraud across different industries. With over 26 years of experience fighting fraud in banking, insurance, payroll, and more, Steve shares invaluable insights on how fraudsters adapt their tactics across verticals.

The conversation dives deep into the surprising similarities between banking fraud and insurance fraud, with Steve explaining how insurance companies are now facing many of the same threats banks have dealt with for years. He discusses the rise of synthetic identities in insurance, sharing a compelling story of how he tested an insurance company's defenses by successfully obtaining a life insurance policy for a synthetic identity he created.

Steve also offers practical advice for fraud fighters looking to advance their careers, encouraging them to gain experience across different industries and collaborate with data science teams. He emphasizes the importance of understanding both fraud patterns and data analytics to effectively combat modern fraud schemes. Don't miss Steve's call for greater data sharing and collaboration across industries to fight increasingly sophisticated fraud networks.

Tune in now for an entertaining and enlightening discussion that will change how you think about fraud prevention.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology Karisse Hendrick sits down with Angela Diaz, a seasoned fraud and risk management expert with nearly two decades of experience across both the merchant and banking sectors. Angela shares her unique journey from customer service to fraud prevention, offering invaluable insights into the complex world of financial crime.

The conversation delves deep into the challenges faced by banks and merchants in combating fraud, particularly first-party fraud. Angela explains the intricate balance between protecting customers and mitigating losses, shedding light on the regulatory constraints and evidence requirements that often complicate the claims process. She highlights the crucial differences in visibility and data access between merchants and banks, emphasizing the need for better collaboration to effectively fight fraud.

One of the most compelling takeaways is Angela's call for improved data analytics and categorization in fraud operations. She stresses the importance of "knowing your numbers" and using actionable data to drive strategy and efficiency. The discussion also touches on the evolving role of risk management in financial institutions and how it differs from operations.

Don't miss this opportunity to enhance your understanding of the fraud landscape – tune in now and join the fight against financial crime!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of the Fraudology Podcast, host Karisse Hendrick sits down with Patrick Finnigan, a veteran fraud fighter with over 20 years of experience in the restaurant and digital gift card industry. Patrick shares his journey from Medicare fraud investigator to director of fraud and loss prevention at Inspire Brands, offering valuable insights into the world of e-commerce fraud.

The conversation delves into the challenges of preventing fraud in the digital realm, particularly in mobile ordering and gift card transactions. Patrick emphasizes the importance of cross-functional collaboration, data analysis, and building strong relationships within organizations to effectively combat fraud. He discusses the creation of digital fraud task forces and how they can proactively address potential vulnerabilities before they're exploited.

To Connect with Patrick:

www.linkedin.com/in/patrick-finnigan-1a306a4b/

Tune in to gain invaluable knowledge from one of the industry's most respected professionals and learn how to stay ahead in the ever-evolving world of digital fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this special episode of Fraudology, a live recording at Fight Fraud Club, Karisse Hendrick and Hailey Windham dive deep into the world of financial fraud, offering invaluable insights for both industry professionals and everyday consumers. The duo discusses recent fraud trends, including the surprising ineffectiveness of chip cards in reducing debit card fraud, Japan's controversial approach to limiting ATM withdrawals for elderly customers and answers questions from the audience.

They also explore the critical role of collaboration in fighting fraud, emphasizing the importance of sharing information across financial institutions and even with e-commerce merchants. Hendrick and Windham shine a spotlight on the devastating impact of scams, particularly on vulnerable populations, and highlight the work of organizations like Operation Shamrock in combating transnational organized crime.

With their combined expertise in e-commerce and banking fraud, the hosts offer practical advice for fraud fighters at every level, from seasoned professionals to those just starting their careers.

Tune in to Fraudology to stay ahead of the latest fraud trends and join the fight against financial crime.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick and guest Austin Harris, fraud manager at Cross River Bank, explore the rapidly evolving world of AI-driven fraud. The conversation begins with a discussion of how easily accessible AI tools are transforming fraudulent activities, particularly in synthetic identity creation and account takeovers. Austin shares his firsthand experience with these tools and emphasizes the challenges they pose for fraud detection.

The episode then shifts to the changing regulatory landscape and its potential impact on fintech companies and traditional banks. Karisse and Austin examine how relaxed regulations might affect risk appetites and the potential consequences for the financial industry. They also discuss the importance of proactive fraud prevention measures and the need for fraud investigators to voice their concerns about emerging trends.

The conversation touches on the role of vendors and tools in keeping up with the latest fraud techniques, as well as the challenges fraud leaders face in balancing risk and growth. Tune in to gain a deeper understanding of the complex interplay between AI, fraud, and regulation in the financial sector.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this revealing episode of the Fraudology Podcast, host Karisse Hendrick pulls back the curtain on major changes coming to Visa's fraud and chargeback programs that will significantly impact e-commerce merchants. She provides exclusive details on updates to Visa's Compelling Evidence 3.0 and VAMP initiatives, including clarification on how new fraud-to-sales ratios will be calculated and news of a 6-month extension to the advisory period.

Hendrick also breaks down complex new fee structures Visa is implementing for chargeback response times, warning that merchants could face fees up to $7 per chargeback for slow responses starting April 1, 2024. She criticizes Visa's lack of clear communication around these changes while offering strategic advice to help businesses adapt. The episode also touches on Visa's new anti-enumeration efforts to combat card testing attacks, though many details remain vague.

Drawing on her extensive industry experience, Hendrick provides invaluable insights on the implications for merchants and acquirers, along with practical recommendations for updating chargeback management strategies. She suggests considering reputable third-party chargeback management solutions to navigate the increasingly complex landscape.

Tune in now to arm yourself with the latest intelligence and ensure your business is prepared.

Visa Anti-Enumeration & Card Testing Best Practices:

https://usa.visa.com/dam/VCOM/global/support-legal/documents/anti-enumeration-and-account-testing-best-practices-merchant.pdf

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this week's fraud news roundup on the Fraudology Podcast, host Karisse Hendrick delivers critical updates and insights for the e-commerce and fraud prevention community. The episode begins with important clarifications on Visa's Acquiring Monitoring Program (VAMP), detailing how refunds and post-authorization fraud decisions can impact merchants' scores. Karisse then dissects Stripe's controversial new chargeback fee structure, which introduces an additional $15 charge for disputing chargebacks. This change raises important questions about Stripe's incentives and could have significant financial implications for merchants using their platform.

The podcast also covers a major legal development involving Chargebacks911, with CEO Gary Cardone facing RICO allegations for alleged systematic racketeering and deceptive practices. Karisse provides valuable context on the company's history of regulatory issues and discusses the potential industry-wide impact of this case. She then alerts listeners to a new scam spreading in India that exploits banks' "call me with my code" option for one-time passwords, allowing scammers to intercept OTPs through clever call merging tactics. The episode concludes with an update on Telegram founder Pavel Durov's ongoing investigation in France, exploring the broader implications for content moderation and tech company accountability in the fight against online fraud and illegal activities.

Don't miss this opportunity to arm yourself with the latest knowledge in the ongoing battle against online fraud – tune in now and take your fraud prevention strategy to the next level.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this eye-opening episode of the Fraudology Podcast, host Karisse Hendrick dives deep into the controversial new Visa Acquirer Monitoring Program (VAMP) set to launch on April 1st. Fresh from attending the Merchant Risk Council's annual conference in Las Vegas, Karisse shares exclusive insights on how this program is causing major concern among merchants and acquirers.

She breaks down the complex VAMP ratio calculation, explaining how it combines TC40 fraud alerts and TC15 non-fraud disputes, and details the strict new thresholds that could lead to hefty fines. Karisse highlights a crucial last-minute change announced by Visa: popular chargeback deflection methods like Rapid Dispute Resolution (RDR) and CDRN alerts will no longer exclude transactions from the VAMP ratio for fraud-related disputes.

This unexpected shift is leaving many scrambling to adjust their strategies with little time before implementation. The episode also explores potential conflicts of interest, as Visa's Order Insight emerges as the only product capable of deflecting TC40s and TC15s.

Don't miss this critical update on a program that could significantly impact the e-commerce fraud landscape. Tune in now to arm yourself with the knowledge you need to navigate these upcoming changes.

Related Article:

https://www.chargebackgurus.com/blog/visa-announces-new-change-to-vamp-rules

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Karisse Hendrick sits down with Marc Evans, a seasoned detective specializing in financial crimes and fraud. As the founder of FraudHero, Marc brings a wealth of knowledge from his 13 years in law enforcement, including six years dedicated to investigating financial crimes. The conversation delves into the evolving landscape of fraud, with a particular focus on emerging scams that are devastating businesses and individuals alike.

Marc sheds light on two alarming trends: bank courier scams and employee scams. In bank courier scams, fraudsters impersonate bank officials, convincing victims to hand over their credit cards under the guise of protecting them from fraud. The employee scam, or "corporate mule scam," involves manipulating employees into transferring large sums of money out of their company, often resulting in significant financial losses for businesses. These scams highlight the increasing sophistication of fraudsters who combine social engineering tactics with in-person interactions to execute their schemes.

The episode emphasizes the critical importance of fraud awareness and education. Marc stresses the need for businesses to train their employees on current fraud tactics, not just outdated schemes. He also discusses the value of networking among fraud investigators, law enforcement, and financial institutions to stay ahead of evolving fraud trends.

Don't miss this crucial episode - tune in now to arm yourself with the knowledge to fight fraud effectively!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology Karisse Hendrick dives deep into the latest fraud trends and technologies impacting e-commerce and the gig economy. She kicks things off by exploring a powerful new AI tool called Sanas AI that can mask accents and background noise - a technology fraudsters are already exploiting to make scam calls sound more legitimate.

Karisse then unpacks key findings from Incognia's "Frontline Report of Gig Economy Fraud," revealing how bad actors are taking advantage of food delivery apps, ride-sharing platforms, and more through fake accounts, location spoofing, and promotion abuse. The episode also covers an alarming new "South Beach Bust Out Syndicate" targeting auto lenders in Florida with sophisticated loan fraud schemes. Karisse wraps up with an update on Amazon's legal victory against the notorious refund fraud group REC, resulting in a $2.4 million judgment.

Tune in to arm yourself with the latest intelligence on how fraudsters operate and the tools they're using to evade detection.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

This episode of Fraudology Podcast brings together host Karisse Hendrick and Banking on Fraudology's Hailey Windham for an in-depth analysis of the recently released 2024 Suspicious Activity Reports (SARs). This data-packed discussion reveals troubling trends in the world of financial fraud, with significant increases in account takeovers, identity theft, and wire fraud.

Hailey, drawing from her extensive experience in the banking sector, provides valuable insights into the mechanics of these fraud schemes and the challenges faced by financial institutions in combating them. The hosts explore the role of AI and deep fakes in amplifying the effectiveness of fraud attempts, particularly in the realm of account takeovers and wire fraud. They also delve into the complexities of synthetic identity fraud and its often-overlooked impact on financial institutions.

Throughout the episode, Karisse and Hailey offer practical advice for both consumers and financial professionals on recognizing and preventing various types of fraud. They emphasize the importance of collaboration within the industry and the need for improved technological infrastructure to effectively fight fraud. The conversation takes an interesting turn as they discuss the ethical dilemmas faced by financial institutions when dealing with potential fraud victims who insist on making risky transactions.

Tune in now to arm yourself with knowledge and stay ahead of the fraudsters!

Related Article:

https://frankonfraud.com/new-sar-data-ato-identity-theft-and-wire-fraud-are-up-big/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick and guest PJ Rohall explore the evolving landscape of fraud prevention communities and conferences. PJ, co-founder of About Fraud and Fraud Fight Club, shares his journey from creating a simple resource aggregator to building a dynamic, multi-faceted platform for fraud fighters. He discusses the challenges and opportunities in connecting professionals across different sectors of the fraud prevention world, from e-commerce to banking to fintech.

The conversation delves into the unique approach of Fraud Fight Club, PJ's conference initiative that aims to redefine industry events. PJ explains how they're creating more intimate, practitioner-focused learning experiences through small group sessions, carefully curated content, and a balanced mix of attendees. He highlights some intriguing session topics for the upcoming event, including deep dives on synthetic identity fraud, AI-driven attacks, and storytelling skills for fraud leaders.

The episode also addresses critical issues facing fraud professionals, such as burnout and work-life balance, with PJ sharing how Fraud Fight Club is incorporating wellness and mental health discussions into the program. This conversation offers valuable insights for anyone working in fraud prevention, from newcomers to seasoned professionals.

Listeners will gain a fresh perspective on networking, professional development, and the importance of community in the fight against fraud. Tune in now and discover how you can engage with the cutting-edge initiatives shaping the future of fraud prevention.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of the Fraudology Podcast, Karisse Hendrick dives into the world of tools and technologies that fraudsters are repurposing for nefarious purposes. She shares insights from her recent interview with a reporter about AI tools being used both for and against fraud. She explains why seemingly helpful solutions like AI chatbots that waste scammers' time are not scalable enough to make a real impact. The episode then explores two powerful tools fraudsters are leveraging: TextVerified and hyper-disposable email domains.

TextVerified allows scammers to obtain phone numbers that appear legitimate and pass typical fraud checks, enabling them to bypass identity verification systems used by banks and fintechs. Hendrick breaks down how these numbers show up as clean postpaid accounts with tenure, making them nearly indistinguishable from real customer phone numbers. She advises companies to work closely with their phone verification vendors to detect TextVerified numbers.

The episode then shifts to hyper-disposable email domains, a sophisticated evolution of disposable email addresses that only exist for a few days before disappearing. This makes them extremely difficult to blacklist and block. Karisse explains how these domains are being mass-produced to generate millions of fraudulent emails daily, posing a major threat to e-commerce companies and financial institutions. She recommends that businesses consult their email verification providers about identifying these elusive domains. Hendrick wraps up by emphasizing the importance of staying informed about the latest fraud tactics and tools.

Tune in for the latest fraud news!

Related articles:

https://frankonfraud.com/textverified-helps-fraudsters-bypass-banks-phone-verifications/

https://finance.yahoo.com/news/atdata-flags-alarming-fraud-trend-133500766.html

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology Karisse Hendrick welcomes Patrick Hall, Product Architect at Persona, for an in-depth exploration of the cutting-edge world of online fraud prevention and identity verification. Patrick, with his rich background in fraud fighting at industry giants like DoorDash, Uber, and BlackRock, offers listeners a unique perspective on the challenges and innovations shaping the trust and safety landscape. The conversation kicks off with a deep dive into the complexities of KYC (Know Your Customer) processes in modern marketplaces, revealing how fraudsters exploit vulnerabilities in referral programs and delivery systems.

As the discussion unfolds, Patrick illuminates the rapid evolution of fraud tactics, from easily detectable visual manipulations to sophisticated AI-generated fake IDs that can deceive even trained human eyes. He introduces the concept of "time-based fraud" in delivery services, a growing concern where fraudsters manipulate time-based payment systems for illicit gains. The episode also delves into the critical role of behavioral analysis and pattern recognition in identifying linked fraudulent accounts, showcasing how Persona's innovative graph product helps detect these intricate fraud networks.

Throughout the conversation, Patrick and Karisse address the challenges faced by trust and safety teams in justifying investments and balancing risk management with business growth. They offer valuable insights on building compelling narratives using data to secure executive buy-in for trust and safety initiatives. The episode concludes with a thoughtful discussion on the importance of self-care and maintaining perspective in the relentless fight against fraud.

Don't miss this opportunity to enhance your fraud-fighting toolkit – listen now and join the conversation on protecting digital trust in today's complex online ecosystem.

To Connect with Patrick:

https://www.linkedin.com/in/pathall1/

To register for the upcoming demo/webinar with Persona:

https://crowdcast.io/c/585cz8yzb1ga

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick and Erin West, founder of Operation Shamrock, unravel the complex web of pig butchering scams that are draining wealth from Western countries. Erin, a former prosecutor, shares her journey from law enforcement to founding a non-profit dedicated to combating these sophisticated frauds.

The conversation provides listeners with an insider's view of the massive scale of these operations, including eyewitness accounts of sprawling scam compounds in Southeast Asia. Erin and Karisse discuss the multifaceted approach needed to fight these crimes, from improved digital literacy to increased cooperation between tech companies, financial institutions, and law enforcement. The episode also touches on the geopolitical implications of these scams, including their potential to create "cybercrime states" where fraud becomes a significant part of a country's economy.

Listeners will come away with a deeper understanding of the urgent need for action against these scams and practical steps they can take to protect themselves and others. Tune in now and learn how you can make a difference in the fight against pig butchering scams.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

The latest episode of Fraudology takes listeners on a journey through a multi-million dollar fraud case that spans continents and combines various scam techniques. This episode breaks down a plea agreement involving WeChat auctions of fraudulently obtained gift cards, elder fraud, romance scams, and large-scale Apple product fraud.

Karisse explains how criminals target states with no sales tax, like New Hampshire, to maximize profits and details the intricate process of purchasing genuine products with stolen gift cards, shipping them overseas, and returning counterfeit items for store credit. The podcast sheds light on the staggering scale of the operation, with over $45 million in genuine Apple products purchased and nearly 2,000 counterfeit devices returned. Hendrick also shares insights from industry professionals, discussing the challenges in detecting sophisticated counterfeit products and the complexities of cryptocurrency transactions in fraud schemes.

Don't miss this crucial exploration of modern fraud tactics and their far-reaching implications.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Join Karisse Hendrick and special guest Tracy Brown as they dive deep into the world of e-commerce fraud prevention in this captivating episode of the Fraudology Podcast. Tracy, a veteran in the field and current VP at the Merchant Risk Council (MRC), shares her unique origin story in fraud prevention and how it led to the formation of the MRC.

The duo discusses the latest fraud trends keeping merchants up at night, including the surprising rise of refund abuse and the challenges posed by alternative payment methods. Tracy provides an exclusive preview of the upcoming MRC Vegas conference, showcasing the event's diverse offerings from educational sessions to networking opportunities. Learn about the conference's innovative features, such as a behind-the-scenes look at issuing bank operations and a preparation course for the industry-recognized CPFPP certification.

The episode also touches on the importance of building relationships within the fraud prevention community and leveraging events like the MRC conference to stay ahead of emerging threats. With insider tips on making the most of the conference experience and insights into the future of fraud prevention, this episode is a goldmine for anyone involved in e-commerce security. Don't wait - listen now and arm yourself with the latest intel from the frontlines of fraud prevention!

To connect with Tracy Brown:

https://www.linkedin.com/in/tracykobedabrown/

To learn more about the MRC Vegas Conference:

https://events.merchantriskcouncil.org/event/vegas2025/about

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

The latest episode of Fraudology Podcast with Karisse Hendrick offers a gripping exploration of cutting-edge fraud schemes threatening individuals and institutions alike. Karisse kicks things off by dissecting the headline-grabbing Brad Pitt AI scam, where a woman lost nearly a million dollars to fraudsters using artificially generated images of the actor.

Drawing on insights from fraud expert Frank McKenna, Hendrick reveals the surprisingly accessible technology behind these convincing deep fakes. The episode then tackles a heartbreaking new trend - identity thieves exploiting wildfire victims by filing false FEMA claims in their names. Hendrick provides crucial advice for protecting oneself from this despicable practice.

The final segment delves into a fascinating case study of a Chinese fraud ring's evolution from local identity theft to international organized crime. This eye-opening investigation, based on research by fraud analyst Scott Ellison, traces the group's journey from underground gambling dens to sophisticated vehicle theft operations with cartel connections. Throughout the episode, Karisse weaves in expert analysis and practical insights, making complex fraud schemes accessible to listeners.

Don't miss this informative and engaging deep dive into the world of digital fraud - subscribe and listen now!

Related Articles:

https://www.newsweek.com/brad-pitt-ai-dating-scam-france-deepfake-social-media-2014546

https://frankonfraud.com/how-scammers-probably-did-those-brad-pitt-ai-deepfakes/

https://www.nbclosangeles.com/news/local/couple-that-lost-home-to-palisades-fire-unable-to-get-fema-assistance-after-identity-is-stolen/3611734/

https://frankonfraud.com/wp-content/uploads/2025/01/Scott-Ellefson.pdf

https://www.socure.com/blog/fraud-attack-targeting-financial-institutions-with-stolen-massachusetts-identities

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

The latest Fraudology Podcast episode features an eye-opening conversation between host Karisse Hendrick and fraud expert Frank McKenna, as they unpack their top fraud predictions for the year ahead. The discussion centers around the theme of eroding trust in digital interactions, with Frank explaining how AI-powered scams are becoming the new norm. They explore the rise of "data sniper scams," where fraudsters leverage breached personal data to create hyper-targeted, fear-inducing messages.

The episode also covers the increasing sophistication of romance scams, including a recent case involving AI-generated images of celebrities. Karisse and Frank emphasize the importance of education and collaboration in combating these evolving threats, urging organizations to empower their fraud analysts to share knowledge and insights. They touch on the potential impact of new political administrations on fraud regulations and the growing concerns around cryptocurrency-related crimes.

Don't miss this crucial discussion on the future of fraud and cybersecurity.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this information-packed episode of the Fraudology Podcast, Karisse Hendrick tackles three major fraud stories making waves in the financial world. She starts by dissecting a $2.2 million cryptocurrency scam in New York that used fake job offers to dupe victims. Karisse explains how the scammers operated and how authorities were able to trace and freeze the stolen funds. Next, she examines the massive $255 million penalty levied against Cash App for inadequate fraud protections. Drawing on her extensive payments industry experience, Karisse offers valuable insights on the regulatory implications for peer-to-peer payment apps.

The episode concludes with an in-depth look at a $128 million merchant processing fraud scheme run by Daniel Liberty. Karisse breaks down how these "IBO scams" exploit victims and evade detection, offering nine red flags to watch out for. Throughout the episode, she provides expert commentary to help listeners understand the significance of these cases and emerging fraud trends.

Don't miss out - tune in now to stay informed about the latest developments in financial fraud!

Related Articles:

https://nypost.com/2025/01/09/us-news/text-scammers-blasting-out-bogus-job-offers-stole-2-2m-in-crypto-ny-ag-says-never-ending-nightmare/

https://frankonfraud.com/wp-content/uploads/2025/01/IBO-MERCHANT-FRAUD-SCHEME.pdf

https://www.nytimes.com/2025/01/16/business/cash-app-fraud-settlement.html?unlocked_article_code=1.qU4.rxhB.IYzsf-PZju-E&smid=url-share&utm_source=frankonfraud.beehiiv.com&utm_medium=newsletter&utm_campaign=the-invisible-threat-ibo-merchants-bypass-every-bank-control&_bhlid=3f01ee36614c67a351fee49665eae2e20ae7ebef

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Prepare to have your mind blown by the latest Fraudology episode featuring Nick Furneaux, a trailblazer in cryptocurrency investigations. Karisse guides listeners through an eye-opening discussion on the realities of crypto-related crime and the investigative techniques used to combat it.

Furneaux shares shocking insights into the industrialization of scamming, including the disturbing rise of "scam centers" where fraudsters themselves become victims of human trafficking. The conversation takes unexpected turns, touching on everything from ancient Greek insurance fraud to the philosophical nature of currency itself. Furneaux's ability to simplify complex concepts shines through as he explains blockchain technology using relatable analogies like Excel spreadsheets and Lego bricks.

The episode highlights the critical need for law enforcement to adapt to the lightning-fast pace of technological change, with Furneaux advocating for AI-driven solutions to keep up with increasingly sophisticated criminal operations. Listeners will come away with a deeper understanding of the challenges facing fraud investigators and the innovative approaches being developed to address them.

Don't miss this chance to learn from one of the field's most knowledgeable and engaging experts.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology Podcast, Karisse Hendrick dives into the latest developments in online fraud and consumer protection. She discusses a groundbreaking proposal by the Consumer Financial Protection Bureau (CFPB) to extend consumer protections to cryptocurrency transactions, potentially aligning crypto accounts with traditional bank accounts in terms of fraud prevention standards.

Karisse explores the implications of this proposal, including its potential to address rising cyber threats and provide more robust protections for consumers transacting in stablecoins and other digital assets. However, she also highlights criticisms of the proposal, such as its lack of clarity and potential exclusion of non-custodial wallets. The episode provides valuable insights into the evolving landscape of financial regulations and their impact on both consumers and the crypto industry. Karisse also touches on the uncertain future of the CFPB itself, adding another layer of complexity to these proposed changes.

Tune in to gain a deeper understanding of how these potential regulatory changes could affect the future of cryptocurrency transactions and consumer rights.

Related articles:

https://romancescamsnow.com/dating-scams/urgent-scam-warning-southern-california-los-angeles-wildfires-evacuation-scams-2025/

https://beincrypto.com/us-crypto-providers-to-compensate-scam-victims

https://www.bleepingcomputer.com/news/legal/telegram-hands-over-data-on-thousands-of-users-to-us-law-enforcement

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In the latest episode of the Fraudology Podcast features an enlightening conversation between Karisse Hendrick and Jason Costain, founder of Javloc consultancy and a seasoned fraud prevention expert. Jason takes listeners on a journey through the transformation of the UK banking industry's approach to authorized push payment (APP) scams, offering a wealth of knowledge for fraud fighters worldwide.

Jason delves into the game-changing developments in fraud prevention triggered by the UK's voluntary reimbursement code. He explains how this shift led to groundbreaking innovations, including AI-driven risk assessment, real-time payment monitoring, and customer-centric security measures. The discussion covers the importance of understanding customer behavior, implementing effective warnings, and the power of data analytics in fraud detection.

One of the most compelling aspects of the episode is Jason's emphasis on the human element in fraud prevention. He shares poignant stories of scam victims and stresses the importance of empathy and education in protecting vulnerable customers. The conversation also explores the potential for global adoption of UK-style fraud prevention measures, offering valuable insights for banks and regulators in other countries.

Tune in now to arm yourself with the latest insights in the fight against financial fraud.

To Connect with Jason on LinkedIn:

https://www.linkedin.com/in/jason-costain-b529746/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In the first solo episode of 2025, Fraudology Podcast host Karisse Hendrick delivers a comprehensive overview of the fraud landscape, offering listeners a roadmap for the challenges that lie ahead. Hendrick shares insights from her collaboration with fraud experts Frank McKenna and Mary Ann Miller on their annual fraud predictions, revealing alarming trends in scams, data breaches, and AI-enabled fraud.

The episode highlights how 2024 saw a staggering $1.3 trillion transfer of wealth to criminals through scams, affecting 3 billion people weekly. Karisse delves into the explosion of AI and deep fake technologies in fraud, the rise of "glitch culture," and the reluctant efforts of social media platforms to combat criminal activity. The discussion takes an inspiring turn as Hendrick explores Binance's innovative anti-scam measures, including proactive alerts, personal interventions, and a novel "24 Hour Safety Net" approach.

These strategies offer a glimmer of hope and practical examples for other organizations looking to enhance their fraud prevention efforts. Tune in to gain valuable insights and arm yourself with the knowledge needed to navigate the complex world of fraud in 2025 and beyond.

To read the 2025 Fraud Predictions Article:

https://frankonfraud.com/return-fraud-hits-record-high-as-retailers-struggle

To read the Binance Article:

https://www.binance.com/en/blog/security/binance-2024-antiscam-refund-initiative-end-of-year-report-8565376682770785375

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

This episode of the Fraudology Podcast episode features a riveting discussion between host Karisse Hendrick and returning guest Chen Zamir on the unexpected potential of large language models (LLMs) in fraud detection. Chen details his recent experiment using Claude AI to analyze transaction data, which yielded surprisingly accurate results in identifying fraudulent activity without any specialized training or data preparation. The conversation delves into the implications of these findings, exploring how LLMs could democratize access to sophisticated fraud prevention tools for businesses of all sizes.

Chen and Karisse examine the pros and cons of this technology, including its ability to uncover previously undetected fraud patterns and its potential impact on the job market for fraud investigators. They also discuss practical applications for businesses looking to enhance their fraud prevention strategies using readily available AI tools.

Don't miss this thought-provoking exploration of AI's role in combating financial crime – tune in now to stay ahead of the curve in fraud prevention.

To connect with Chen Zamir: https://www.linkedin.com/in/chen-zamir-b8b36828/

To subscribe to Chen's Newsletter, "The Saturday Fraud Strategist":

https://www.nativerisk.com/newsletter

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology's year-end episode delivers a treasure trove of insights as Karisse Hendrick interviews Sardine CEO Soups Ranjan about the latest fraud prevention techniques and industry trends.

Ranjan unveils Sardine's game-changing card-to-identity matching tool, a breakthrough in fraud detection that can identify cardholder names and phone numbers for both credit and debit cards. This innovative solution has already proven its worth, catching 35% of fraud in initial trials. The discussion also covers the rise of seller-side fraud in marketplaces and Sardine's unique approach to detecting bad actors through behavioral signals and network graph analysis.

Ranjan shares fascinating examples of how clients are leveraging Sardine's workflow tools and generative AI to automate manual review processes, significantly improving efficiency without sacrificing accuracy.

For anyone involved in fraud prevention or interested in cutting-edge applications of AI in fintech, this episode is a must-listen that will equip you with valuable knowledge for the year ahead.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this timely episode of the Fraudology Podcast, Karisse Hendrick dives into the latest fraud trends and cybersecurity threats impacting e-commerce during the busy holiday shopping season. Hendrick shares surprising data from TransUnion showing a 30% decrease in fraud rates compared to last year's Black Friday and Cyber Monday period. She provides insider perspective on why fraud percentages may be lower, despite an increase in overall fraud instances, and compares this year's trends to previous holiday seasons.

The episode also covers a recent FBI warning about cybercriminals' increasing use of generative AI to enhance their fraud schemes, including creating more convincing phishing emails, fake social media profiles, and impersonation scams.

Hendrick breaks down the FBI's key tips for consumers to protect themselves, like using family code words and verifying callers' identities. For fraud prevention professionals, this episode offers valuable insights into evolving threats and defensive strategies as the holiday shopping season reaches its peak.

Tune in to stay ahead of the latest fraud trends and learn how AI is changing the cybersecurity landscape.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology we recap a Banking on Fraudology episode, where we tackle one of the most pressing issues facing financial institutions today: synthetic identity fraud.

Windham welcomes David Maimon, a renowned expert in cybercrime and head of Fraud Insights at Sentilink, for an in-depth discussion on the mechanics and implications of this sophisticated form of fraud. Maimon breaks down the key differences between first-party and third-party synthetic identities, explaining how fraudsters combine real and fake information to create convincing personas that can fool even robust verification systems.

The conversation takes listeners inside the dark web marketplaces where stolen personal information is bought and sold, revealing the shocking ease with which criminals can acquire the building blocks for synthetic identities. Maimon and Windham explore emerging trends like the use of synthetic identities to create fake businesses, potentially amplifying the scale of fraud losses. They also discuss how generative AI is being used to attempt to bypass liveness checks, though Maimon emphasizes that AI still can't fabricate a person's entire history. Throughout the episode, both host and guest stress the importance of "keeping your hands dirty" by staying actively engaged in understanding the latest fraud tactics.

Don't miss this opportunity to learn from two passionate fraud fighters on the front lines of the battle against synthetic identity fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of the Fraudology Podcast, Karisse Hendrick dives into the latest trends and developments in online fraud, providing valuable insights for e-commerce professionals and fraud fighters. How cybercriminals are shifting away from Telegram to new platforms like Meta's Threads, highlighting the evolving landscape of digital fraud.

She discusses a recent SpyCloud report detailing how fraudsters are exploiting Threads' features to advertise stolen credit card information and other sensitive data. The episode also covers the Wall Street Journal's examination of retailers cracking down on returns, with companies like Saks Fifth Avenue and Zara implementing stricter policies to combat return fraud. Karisse offers practical advice for merchants considering return fees, emphasizing the importance of proper transaction linking to avoid chargebacks.

Additionally, she shares news of the takedown of Popeye Tools, a major cybercrime marketplace, and alerts listeners to the "Star 72" phone scam targeting bank customers.

For fraud professionals seeking to stay ahead of the curve, this episode provides a comprehensive overview of current fraud trends and strategies to mitigate risks.

Tune in to Fraudology for expert analysis and actionable insights to protect your business from evolving fraud threats.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

This episode of Fraudology provides a fascinating look into the world of banking fraud through the eyes of guest Hailey Windham. Karisse and Hailey explore the diverse range of topics covered in recent episodes of the Banking on Fraudology podcast, from combating human trafficking to innovative approaches in internal auditing.

The conversation delves into the critical issue of first-party synthetic fraud, with Hailey explaining how fraudsters manipulate personal information to create false identities and exploit financial institutions. David Maimon's research on dark web activities and the long-term strategies employed by fraudsters is highlighted, revealing the sophisticated nature of these crimes. The episode also addresses the persistent problem of check fraud, discussing why it remains a significant issue despite the shift towards digital payments.

Hailey and Karisse examine the challenges financial institutions face in detecting and preventing check fraud, including the limitations of current hold policies and the extended liability periods for altered checks. This eye-opening discussion provides valuable insights for both financial professionals and consumers on the evolving landscape of banking fraud.

Don't miss this opportunity to stay informed about the latest trends and strategies in financial crime prevention - listen now and arm yourself with knowledge to protect against these pervasive threats.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology Karisse Hendrick, solo dives into the latest in online fraud and sharing a moment of gratitude. We kick things off by exploring two major news stories: Meta’s removal of over 2 million pig butchering scam accounts and the arrest of 215 individuals in a $232 million crypto scam in South Korea.

As we reflect on Thanksgiving, Karisse also shares some heartfelt messages from fellow fraud fighters about what they’re grateful for this year. Plus, she offers her own thanks to the community, clients, family, and the enduring power of collaboration that keeps us all motivated.

Let’s take this opportunity to celebrate the wins, big and small, and stay positive in our fight against fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, join Karisse Hendrick as she shines a spotlight on the evolving landscape of fraud during the holiday season. We delve into the alarming rise of phishing attacks and automated fraud detection tools while unpacking the chilling case study of DeAndre Merritt, aka "Scam Likely," a fraudster who expanded his schemes during the pandemic.

We also discuss the impact of frequent data breaches, like T-Mobile's ninth breach in five years, and new retailer policies to combat return abuse. Tune in for essential insights on fraud prevention and the current fraud trends e-commerce merchants should watch out for this holiday season.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick dives deep into recent developments in the world of online fraud. She discusses a groundbreaking webinar by Supes Ranjan of Sardine that introduced innovative e-commerce fraud detection tools, and the bold legislative moves in Singapore to freeze scam victims’ bank accounts to safeguard them from further exploits. Karisse also highlights the alarming rise of AI-powered phone scams, featuring Starling Bank's new app feature to combat these sophisticated fraud tactics.

Additionally, the episode explores a troubling report from Ryan Krebs on cybercriminals exploiting hacked police emails to send fraudulent Emergency Data Requests (EDRs), and sheds light on a UN report revealing Southeast Asia as a hotbed for industrialized fraud. Tune in for an in-depth look at these critical issues, with expert insights to help you stay ahead of the ever-evolving fraud landscape.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick welcomes back Ayelet Biger-Levin, founder of the Scam Ranger podcast, and a specialist in combating online scams. Ayelet updates us on her journey since her last appearance, including the development and launch of her innovative mobile app designed to help financial institutions protect their customers from scams.

Ayelet delves into the creation and functionalities of the Scam Ranger AI app, which can detect scams in messages and educate users on spotting red flags. With insights from initial pilot programs showing promising results, she shares the significance of empowering consumers and institutions alike in the fight against online scams. Listen in to learn how cutting-edge technology and industry collaboration are crucial in the ongoing battle against scammers.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick dives into the latest and most compelling fraud cases making headlines. She discusses the controversial glitch at Chase Bank that led to massive check fraud and the subsequent legal actions being taken. Hendrick also sheds light on how street gangs like Shiesty 66 are expanding their criminal activities into sophisticated financial fraud schemes. Tune in to learn about the use of malware to hijack bank calls, ongoing refund fraud battles involving Amazon, and more.

Related Articles:

https://frankonfraud.com/fraud-trends/chase-launches-flurry-of-lawsuits-against-fraud-glitchers/

https://patch.com/new-york/newrochelle/shiesty-66-gang-member-indicted-covid-fraud-scheme-da?

https://frankonfraud.com/fraud-trends/fakecall-you-dialed-the-bank-but-a-scammer-answers/?

https://frankonfraud.com/wp-content/uploads/2024/10/amazon-goes-after-spectre.pdf?

https://frankonfraud.com/wp-content/uploads/2024/11/Fed-Ex-Junkie.pdf?

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by Rajesh Melappalayam, former senior manager of digital fraud and compliance at Cisco, to delve into the intricate world of online fraud targeting Cisco's systems. They explore how fraudsters obtained Cisco serial numbers via social engineering and bot attacks, leading to significant financial losses through fraudulent RMAs (Return Merchandise Authorizations).

Rajesh shares insights into the broader impacts of these frauds, including insider threats, the misuse of service contracts, and sophisticated operations involving fake user IDs. The conversation illuminates Cisco's challenges in fraud detection and the innovative strategies Rajesh implemented to bolster fraud prevention efforts.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Welcome to another episode of Fraudology with your host, Karisse Hendrick. In this episode, Karisse dives deep into the alarming rise of pig butchering scams, spotlighting a significant bust in Hong Kong that involved the use of deepfake technology and AI-generated personas to swindle victims out of millions.

She also covers an important report from Capital One revealing a staggering 400% increase in synthetic ID fraud targeting the auto industry, underscoring how fraudsters are evolving their tactics. Lastly, Karisse sheds light on a comprehensive study by Recorded Future, which analyzed over a million stolen checks on Telegram, revealing eye-opening trends in check fraud across the eastern seaboard. Stay ahead in the fight against fraud with these crucial updates.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick talks with Austin Harris, senior fraud analyst at Cross River Bank and host of the renamed podcast "Fraud Cases Unleashed." They delve into the differences between intricate frauds of the past and the simpler, quantity-over-quality frauds of today, largely driven by system vulnerabilities and trends spread via social media. Harris shares a basic yet illustrative case of credit card fraud and discusses the generational perspectives on fraud, stressing the importance of work-life balance, especially in a high-stress industry prone to burnout. The conversation also addresses the "fraud triangle" theory, shedding light on the motivations and opportunities that lead individuals, particularly from Gen Z, to commit fraud.

Tune in for an insightful discussion on how the landscape of fraud has evolved, the impact of social media on scam trends, and the significance of maintaining a purpose-driven approach to work in fraud prevention.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick dives deep into significant proposed changes by Visa that will affect online merchants in both the EU and the U.S. Initially thought to impact only EU merchants, these changes, set to take effect in April 2025, include stricter fraud ratios and chargeback thresholds, reducing the allowable dispute percentage from 0.9% to 0.3%. Karisse also sheds light on the new Visa Acquirer Monitoring Program (VAMP), highlighting the challenges merchants may face and the need for higher investment in fraud prevention. Tune in to get critical insights and prepare your business for these upcoming shifts in the payment and fraud landscape.

Relevant article:

https://www.merchantfraudjournal.com/visa-acquirer-monitoring-program-vamp-changes-2024-new-rules-and-compliance-tips/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick shares critical updates and insights into the evolving landscape of online fraud. Fresh from the Mastercard conference in Miami, Karisse dives into significant events such as the new UK banking regulation effective from October 7, which mandates banks to reimburse scam victims up to £85,000 and how this could potentially change the dynamics of fraud in the banking sector.

She also discusses the intriguing exodus of cybercrime groups from Telegram to Signal in response to increased law enforcement pressure, as highlighted by Gary Warner's team at Dark Tower. Lastly, Karisse uncovers the details of a sophisticated fraud scheme targeting DoorDash, illustrating how these fraudsters managed to steal over a million dollars from delivery drivers' accounts. Get ready to explore these pressing topics and more in this compelling episode.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick welcomes Frank McKenna, a renowned fraud expert, to discuss the rapid evolution of scams from modest calling card schemes to sophisticated digital frauds involving deepfake technology. Frank shares eye-opening insights into the rise of AI-enabled scams, including a deepfake incident involving real estate fraud, and the potential threats these technologies pose to KYC processes in banking and retail.

They also dive into the increasing visibility of fraud due to social media, the virality of "glitch" scams, and innovative tools like Scamranger designed to combat these modern threats.

Don't miss this engaging conversation on the leading edge of fraud prevention!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

------

In this episode of Fraudology, Karisse is recording from a hotel room in Miami, where she is attending and speaking at the Mastercard Risk X Summit. Today she delves into some critical fraud news stories, highlighting unique and pressing issues in the world of eCommerce and digital fraud.

Karisse explores the rise of Fraud-as-a-Service offerings on Telegram, particularly focusing on how genuine identity documents are being exploited to bypass KYC procedures. She also discusses the recent changes in the UK's banking policies, mandating refunds for fraud victims up to 85,000 pounds within five days, and the potential implications for first-party fraud. Finally, Karisse addresses Target's new return policy aimed at combating refund fraud, providing valuable insights for other retailers facing similar challenges. Tune in for an informative episode packed with expert analysis and actionable insights!

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News articles:

https://www.smf.co.uk/wp-content/uploads/2024/09/Its-a-fraudsters-world-Sept-2024.pdf?

https://www.bbc.com/news/articles/cy94vz4zd7zo?

https://nypost.com/2024/09/27/lifestyle/target-quietly-changes-store-returns-policy-to-battle-customer-abuse/?

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick delves into the pressing issue of friendly fraud, now often termed first-party misuse. Drawing insights from a recent Mastercard-sponsored MRC event in Seattle, Karisse discusses how this type of fraud has been escalating, particularly among Gen Z consumers, and backed up by startling data. She further explores various schemes employed, from chargebacks to refund fraud, and what online businesses can do to mitigate these challenges. Tune in to understand the evolving landscape of first-party fraud and its potential impact on e-commerce.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

----------------

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In this episode of Fraudology, host Karisse Hendrick reveals the latest concerns around Telegram’s moderation efforts, including its crackdown on illegal groups and the controversial potential sharing of user data with authorities. She also explores a recent cybersecurity incident involving MoneyGram going offline and the lessons learned from the Disney data breach, which underscore the importance of securing personal devices used for corporate access. Lastly, she explains recent SIM swap exploits, showcasing the evolving tactics fraudsters use to bypass security measures. Tune in for crucial insights and stay informed on protecting yourself and your organization from fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by Andrew Austin, Head of Fraud Prevention at Sardine. Andrew shares his approach to exploring solution providers, the importance of deep product knowledge, and maintaining client partnerships to ensure satisfaction. He delves into the challenges of defining success metrics for fraud tests and the impact of fraud on customer retention and reputation. Andrew also provides a glimpse into his unique role at Sardine and recounts his career transition from the merchant side to the solution provider side, offering valuable advice for those considering a similar move.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Join host Karisse Hendrick in this episode of Fraudology as she dives into the critical need for banks and credit unions to enhance their communication and fraud education efforts with clients. Hear the compelling case of a Bay Area woman who went to the media after Chase Bank allowed 35 unauthorized users on her credit card, revealing the gaps in customer service and fraud prevention.

Also in the news, the US GDP has been impacted by financial fraud, according to a recent NASDAQ Verafin study and Hustle academies are teaching West African fraudsters how to scam Western citizens. Karisse also encourages listeners to share their own fraud stories and suggestions, noting the importance of consumer education in reducing scam effectiveness. Tune in to learn about the various facets of fraud and the intricate measures needed to combat these pervasive issues.

Links to Articles:

https://www.nasdaq.com/newsroom/financial-crime-holding-back-us-economy-says-new-nasdaq-verafin-report?

https://theconversation.com/hustle-academies-west-africas-online-scammers-are-training-others-in-fraud-and-sextortion-238253?

https://abc7news.com/post/strangers-fraudulently-added-bay-area-woman-chase-credit-card/15296450/?

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick welcomes Heather Grunkemeier back to discuss the significant impact that fraud and trust and safety work can have on mental health. Heather shares her journey, highlighting personal challenges such as severe burnout and overcoming imposter syndrome. Together, they delve into the importance of boundaries, self-care, and the systemic issues in the tech industry impacting mental well-being. Heather provides practical advice for those in high-stress professions, emphasizing inner balance, gratitude practices, and finding community support. Don't miss this insightful conversation on maintaining mental health in demanding roles.

To connect with Heather on LinkedIn:

https://www.linkedin.com/in/heather-grunkemeier-823866/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick delves into recent developments in the world of fraud, from the arrest of Telegram founder Pavel Durov in France over content moderation issues to emerging fraud trends involving JPMorgan Chase ATMs and the resurgence of card skimmers in the U.S. Karisse also explores the significant vulnerabilities faced by EBT cardholders due to outdated technology and discusses potential solutions to protect these at-risk populations.

Additionally, she provides insights into the consequences of online trends that sensationalize fraudulent activities on platforms like TikTok, which often lead to financial losses and legal complications. Stay tuned for an engaging episode packed with timely news and expert analysis on the latest fraud trends.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick speaks with Heather Grunkemeier about her unexpected journey into a trust and safety role and the discoveries she made regarding the safety of pet sitters on her platform. Initially lacking experience, Heather spent six months setting up a strategic framework, uncovering significant issues such as the misuse of the app for sexual harm against sitters.

The conversation delves into the importance of addressing safety on both the consumer and service provider sides, the critical role of data in trust and safety, and Heather's advocacy for transparency and user education to build trust in online marketplaces. Tune in to hear Heather’s insights on mitigating risks, setting effective policies, and leveraging data to protect users.

To connect with Heather on LinkedIn:

https://www.linkedin.com/in/heather-grunkemeier-823866/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick delves into the recent arrest of Telegram founder Pavel Durov by French police. She breaks down the implications of this arrest for fraud and cybercrime, discussing how Telegram's lack of cooperation with law enforcement and its use as a platform for illicit activities has led to this significant legal action. Karisse also highlights the efforts of a small yet effective French cybercrime unit that initiated this investigation, and explores the potential repercussions for other tech giants like Mark Zuckerberg and Elon Musk.

Later in the episode, Karisse poses critical questions about the responsibilities of social media and private messaging platforms in moderating illegal activities and complying with government regulations. She wraps up by announcing an exciting upcoming series where she'll talk with a special guest about the responsibilities of platforms with two-sided marketplaces to their users and their safety. Don't miss it!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick shares a Banking on Fraudology episode where Financial Fraud Fighter, Hailey Windham, welcomes Karen Boyer, SVP of Financial Crimes for M&T Bank, to dive deep into the complex world of fraud detection and prevention.

Karen Boyer sheds light on the significance of understanding money movement and the challenges financial institutions face due to resource limitations and evolving tactics, including the impact of generative AI on phishing and social engineering. Together, they unpack the nuanced subject of money mules, the crossover between fraud and anti-money laundering, and the importance of collaboration and increased resources to combat these sophisticated schemes effectively.

To connect with Karen Boyer:

https://www.linkedin.com/in/karen-boyer-cfe-cfci-ccci-0478b523/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Welcome to the Fraudology Podcast with Karisse Hendrick. In this episode, Karisse delves into the recent headline-grabbing data breach involving nearly 2.9 billion Social Security records. While initial reports painted a dire picture, Karisse breaks down the true scope of the breach and its implications, clarifying that the actual number of unique Social Security numbers compromised is much lower. She shares insights from experts, including reporting by Brian Krebs, and sheds light on how data brokers like nationalpublicdata.com obtain and mishandle such sensitive information. Tune in to understand the broader impact of this breach on data privacy and fraud prevention.

For more context and to hear Karisse's analysis, don't forget to listen to the full episode and subscribe for more expert insights into the world of e-commerce fraud fighting.

Related Articles:

https://krebsonsecurity.com/2024/08/nationalpublicdata-com-hack-exposes-a-nations-data/

https://www.troyhunt.com/inside-the-3-billion-people-national-public-data-breach/?

https://krebsonsecurity.com/2024/08/national-public-data-published-its-own-passwords/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick sits down with Simon Taylor, head of content at Sardine and a recognized expert in fintech and fraud prevention. They dive deep into the evolving landscape of e-commerce fraud prevention, discussing Simon's term "revenue attachment," and the importance of differentiating between "revenue prevention" and "fraud prevention."

Simon shares insights from his journey into fraud prevention, his role at Sardine, and the significance of lifelong learning. The conversation emphasizes the need for effective marketing, collaboration among fraud, marketing, and product teams, and a data-driven approach to optimizing KPIs for better customer retention and bottom-line profitability.

To Follow Simon Taylor on LinkedIn:

https://www.linkedin.com/in/sytaylor/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick welcomes Scott Engel, a longtime colleague and friend, to discuss his impressive 20-year journey in fraud prevention and payments. Scott shares insights from his early days at Expedia, detailing the evolution of their world-class fraud prevention team, to his pivotal role in managing payments at Rhapsody/Napster.

The conversation delves into the relationship between fraud and payments, emphasizing how understanding payment data and processes can significantly enhance fraud prevention efforts. Scott also explains his innovative "pyramid of payment needs" and highlights the importance of networking and continuous learning in the ever-evolving payments landscape.

To Connect With Scott Engel:

https://www.linkedin.com/in/scott-engel-1b8621/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick dives into the intricacies of online fraud with enlightening real-world examples. This solo episode deviates from the usual format to deliver some compelling fraud news stories. Learn about Idris Quiba, known for extorting social media influencers and demanding payments to unlock hijacked accounts, and how his violent methods led to his eventual capture.

Plus, hear about a devastating SMS scam that led to a substantial financial loss, illustrating the importance of cautious online behavior. Tune in for essential insights into the world of online fraud and how to protect yourself and your loved ones.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, we explore three riveting fraud cases: the recent arrest of suspects involved in a spoofing service in London, a credit union credit manager in Billings, Montana who fraudulently stole debit and credit card numbers from customers over a year, and the fascinating "micro debit scheme" that silently siphoned millions from consumers' bank accounts over seven years.

Each story sheds light on different facets of fraud, from fraudulent services sold on social media to the inside job of a trusted bank employee and large-scale, unnoticed thefts through tiny transactions. Tune in to understand the intricacies of these schemes and the measures being taken to catch these fraudsters. Plus, stay tuned next week for an intriguing story about an Instagram account hacker caught by the FBI! Don't forget to check out Haley Windham's "Banking on Fraudology" for more insights into banking-related fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick welcomes Ryan Konop, Senior Manager of Payment Systems and Processing for Newfold Digital, to discuss the complex world of domain fraud. Ryan, with a background in the navy and extensive experience in the domain web hosting industry, dives into the sophisticated tactics of fraudsters who exploit international events and the evolving systems used to combat these threats.

They explore the critical role of domain registrars, the impending switch from whois to RDAP for registrar information, and the growing need for collaboration across various teams to detect and prevent different types of fraud. Ryan also shares insights on machine learning applications for fraud prevention and the unique challenges faced by the web hosting industry. Don't miss this enlightening conversation on how advanced systems and a collaborative mindset are essential in staying a step ahead of these digital adversaries.

To connect with Ryan Konop:

https://www.linkedin.com/in/rkonop/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this solo episode of Fraudology, host Karisse Hendrick delves into the harrowing story of Billy, an Ethiopian man who was trapped in a criminal enclave in Myanmar and coerced into scamming online victims. Billy's ordeal began when he was deceived by a fake job offer in Thailand and subsequently forced to adopt the identity of a rich Singaporean woman. After leading a strike against his captors, Billy was severely tortured and eventually escaped after his family paid a $7,000 ransom.

Karisse sheds light on the broader context of this criminal landscape centered along Myanmar's eastern border, where scam syndicates exploit hundreds of captives through threats and torture, generating billions of dollars annually. This episode highlights the extreme psychological and economic toll on both the scammers and their victims, drawing connections to larger issues of human trafficking and global cyber fraud. Tune in to learn more about the complex and devastating world of modern-day online scams and forced labor.

To read the full article:

https://www.wsj.com/world/asia/cyberscams-human-trafficking-forced-labor-ba2c6c1a?

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by Hailey Windham to delve into the far-reaching impacts of data breaches on financial institutions and e-commerce merchants. They explore recent high-profile breaches, including those affecting Snowflake, Evolve Bank, and AT&T, and discuss how leaked data can fuel various forms of financial fraud. Together, Karisse and Hailey highlight the need for robust preventive measures, such as enhanced authentication protocols and increased system monitoring, to mitigate risks.

They also discuss the rising trend of credential stuffing attacks and the motivation behind cybercrimes, urging financial institutions to adopt proactive strategies to protect customer data. Tune in to understand the complexities of these threats and how organizations can better equip themselves against cybercriminal tactics.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this engaging solo episode of Fraudology, host Karisse Hendrick delves into the intricate and multifaceted story of Priscilla Barbossa, a Brazilian immigrant who unwittingly became a notorious fraudster in the U.S. Karisse outlines Barbossa's fall from a successful entrepreneur in Brazil to struggling with financial woes that led her to exploit loopholes in the ride-sharing and gig economy sectors. From buying fake Social Security numbers to creating thousands of fraudulent accounts, Barbossa's journey reveals the vulnerabilities in the system and the unintended consequences of her actions. Tune in to hear about Barbossa's personal struggles, her brief moments of lavish success, and the eventual crackdown by authorities that landed her with a felony conviction and looming deportation.

Thank you to Wired Magazine for this article!

https://www.wired.com/story/priscila-queen-of-the-rideshare-mafia/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by Simon Taylor, head of strategy and content at Sardine. Together, they discuss the crucial role of information sharing and collaboration in fraud prevention within e-commerce and marketplaces, stressing the importance of fairness amidst industry competition.

Karisse proposes rebranding fraud prevention as sales or revenue integrity to highlight its focus on customer experience and revenue protection. Simon introduces the concept of "revenue attachment" to measure chargebacks and revenue retention, making it an appealing metric for CFOs and marketers. They also delve into the increasing sophistication of fraud activities facilitated by AI, the limitations of current payment service providers, and the need for innovative technology and tools to effectively combat fraud in today's digital landscape.

To connect with & follow Simon Taylor:

https://www.linkedin.com/in/sytaylor/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick delves into the intricate world of friendly fraud, explaining it as fraud reason code chargebacks that are not actually fraud. Karisse highlights how the ease of filing chargebacks since 2011 has led to a surge in these incidents, putting online businesses at risk of losing billions annually. She discusses the crucial steps merchants must take to distinguish between legitimate and friendly fraud chargebacks, emphasizing the importance of thorough investigation and response to prevent diluting the payment processor's attention.

Karisse also provides insights into the behavioral patterns of Gen Z regarding first-party fraud and the misconceptions many consumers have about chargebacks versus refunds. She advises businesses on implementing effective chargeback management strategies, such as tracking multiple chargebacks from the same source and considering third-party solutions wisely. Throughout the episode, Karisse underscores the value of a fair and holistic approach in reducing chargebacks and enhancing customer service, while cautioning against costly yet ineffective solutions proposed by card brands and vendors.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Join host Karisse Hendrick as she welcomes Frank McKenna, co-founder of Point Predictive, to discuss the alarming rise of fraud activities on mainstream social media platforms.

In this episode, they delve into the operations of the Facebook group "Fraud University," the challenges in reporting and moderating fraudulent activities, and the unsettling expansion of criminal groups like the Yahoo boys from the dark web to Facebook, Instagram, and TikTok.

They also touch upon the broader implications of AI in facilitating scams and the critical need for robust fraud controls and regulations to safeguard users on these platforms.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick delves into the recent Evolve Bank data breach, a shocking cyber incident that exposed 155,000 sensitive consumer accounts, including unencrypted personal and financial information. With over 20GB of leaked Outlook data files from the bank's senior vice president and accounts across high-risk countries, the ramifications are significant. Hendrick also highlights the crucial global police operation, Operation First Light 2024, which froze over 6,700 bank accounts and disrupted major international scam networks, illustrating the ongoing battle against cybercrime.

Additionally, Karisse previews an upcoming episode featuring fraud expert Frank McKenna, discussing the notorious Yahoo boys and their fraudulent schemes. Tune in to stay informed on the latest strategies for fraud prevention and to understand the broader impact of 2024's alarming wave of data breaches.

Related articles:

https://fintechbusinessweekly.substack.com/p/evolve-hack-crisis-russia-linked?

https://resources.sentilink.com/blog/evolve-data-breach?

https://cybernews.com/security/rockyou2024-largest-password-compilation-leak/

https://www.interpol.int/News-and-Events/News/2024/USD-257-million-seized-in-global-police-crackdown-against-online-scams?

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by Chen Zamir, founder of Native Risk and fintech industry veteran. They delve into the intricate differences in fraud reduction efforts between Europe and the US, emphasizing the impacts of regulations and alternative payment methods. Chen shares his top advice for fraud fighters, including the importance of hiring locally for compliance and expertise. They also discuss the challenges fraud prevention systems face with emerging payment methods like BNPL, and the value of expert consultancy in navigating this ever-evolving landscape. Both Karisse and Chen highlight the significance of continuously learning from industry peers, as well as the unique regional fraud challenges that arise due to differing technologies, regulations, and payment method popularity.

Join the conversation as they explore the nuances of fraud prevention and shed light on why copying fraud strategies between regions is not advisable. Whether you're a fintech professional or just curious about fraud prevention, this episode is packed with valuable insights.

To connect with Chen on LinkedIn:

https://www.linkedin.com/in/chen-zamir-b8b36828/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick delves into the latest surge of data breaches, including the alarming ransomware attack on the Federal Reserve by the infamous LockBit group. She outlines the potential ramifications of such breaches on the banking sector and fintech. Karisse also sheds light on the rise of synthetic ID fraud, specifically "Frankenstein identities," as reported by LexisNexis' analysis of UK consumer profiles. Tune in for critical insights into these pressing issues and stay informed on how to better protect your e-commerce operations from these sophisticated fraud techniques.

Additionally, Karisse discusses the link between online fraud and violent crime, drawing attention to a sweeping indictment against Philadelphia's SaySlide gang, which utilized stolen checks to fund their activities. She underscores the broader implications of check fraud and its dangerous ties to gang violence. Join us for this concise yet informative episode packed with essential fraud news and analysis.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by Soups Ranjan, a partner in the fraud prevention space and key player at Sardine, now boasting 300 global customers. Together, they delve into the latest advancements in fraud detection technology, including the ability to pierce through proxies and VPNs, merchant risk scoring, and enhanced machine learning models. They also explore emerging trends in return fraud, refund abuse, and seller fraud, examining why these issues are prevalent and how new tools aim to combat them.

Soups and Karisse further discuss the significance of bank-grade security to protect stored value like airline miles, supermarket points, and financial accounts from account takeovers. They also touch on the challenges posed by deepfakes and how intrinsic AI and device behavior analysis can offer robust solutions. Tune in for insightful discussions on staying ahead of sophisticated fraudsters and the future of fraud prevention in both e-commerce and financial services.

To Follow Soups on LinkedIn:

https://www.linkedin.com/in/soupsranjan/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick answers questions received from Fraudology listeners.

She 1st revisits the recent changes to Visa's VFMP and VDMP monitoring programs, focusing on their impact on European merchants starting from April 2025. With almost 20 years of experience as a fraud consultant, Karisse shares insights on how these changes, including reduced fraud thresholds and revamped monitoring practices, could reshape fraud risk assessment and management in the EU. She also addresses concerns about the fairness of Visa's dispute alert products and the migration of fraud to alternative payment methods, offering practical advice on adapting to these new challenges.

Karisse then answers more questions on topics ranging from shopping cart bot attacks to fraud certifications to her longest fraud conversation.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by Ilan Zimmer, Director of Payments Risk Management at Coinbase. They dive into the strategic maneuvers of scammers in Australia who exploit ignorance rather than greed, and the transnational, organized nature of these scams that often link to human trafficking. Ilan discusses Coinbase's proactive efforts in fraud prevention, highlighting the challenges of maintaining security within the anonymous world of cryptocurrency. The duo also explores the importance of collaboration among banks, telcos, and other companies to collectively combat scams and safeguard potential victims.

Tune in to hear their passion for eradicating fraud and building a safer global financial ecosystem.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick dives deep into the inner workings of a massive refund fraud operation spearheaded by Nor's Luxury Refunds. Operating through a Telegram channel with over 8000 members, this organization ran a concierge refund service from July 2020 until June 2022, targeting large retailers and designer fashion brands. Karisse delves into the tactics used by the fraudsters, such as false shipment tracking scans, malware, and bots, to scam retailers.

The episode also discusses a recent court document that unravels the extensive operation of Nor's organization, featuring a plea agreement by Tyree Samuel Tinsley, who played a significant role in the network. Tinsley's activities, financial maneuvers, and the eventual consequences are highlighted, underscoring the impact and reach of refund fraud. Tune in to gain an insider's look at the methods, repercussions, and the ongoing efforts to combat such fraudulent activities.

To read the full court document on your own:

https://frankonfraud.com/wp-content/uploads/2024/06/Noirs-Refunds-Extra.pdf?utm_source=frankonfraud.beehiiv.com&utm_medium=newsletter&utm_campaign=528-000-scam-refund-is-going-to-be-crazy-town-for-first-party-fraud

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick delves into the upcoming changes in Visa’s Acquirer Monitoring Program (VAMP) set to impact European merchants, acquirers, and payment processors. As Visa retires its Visa Fraud Monitoring Program (VFMP) and Visa Dispute Monitoring Program (VDMP) by April 2025, the new VAMP initiative introduces a more rigorous framework for managing fraud and disputes.

Effective January 2026, tighter chargeback thresholds will be in place, and acquirers will face greater scrutiny and potential fee increases. Merchants and acquirers alike must understand and prepare for these changes to mitigate risks and maintain compliance. Tune in to learn how this might reshape the e-commerce landscape in Europe, and possibly beyond.

To read the full Visa release:

https://disputehelp.com/wp-content/uploads/2024/05/VISA-NEW-VAMP-CHARGEBACK-DISPUTE-FRAUD-REPORTING-CRITERIA-PROGRAM-MAY-2024-AI13789.pdf

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick dives into the recent wave of alarming data breaches, shining a spotlight on the Ticketmaster breach and a series of subsequent cyberattacks targeting prominent service providers and vendors like Snowflake. Karisse discusses the shocking amount of personal data compromised, the potential types of fraud that could arise, and provides crucial advice for businesses to protect themselves against the monetization of this stolen information. Additionally, Karisse recommends her interview with Austin Harris from Tuesday's episode for those looking for a blend of humor and insightful stories from a seasoned fraud fighter.

Stay informed about the mechanisms of these breaches and understand the steps you can take to safeguard your business in this timely and important episode of Fraudology.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick welcomes Austin Harris, Fraud Investigations Manager at Cross River Bank and host of the "Fraud Files Unleashed" podcast, to discuss the motivations behind fraud and the complexities of interviewing perpetrators.

Austin delves into the evolving landscape of fraud driven by technology and social media, and the importance of collaboration between banks, law enforcement, and merchants to tackle these sophisticated schemes. They also address the burnout faced by fraud investigators and the power of passion and networking in making a significant impact. Tune in for an insightful conversation on the fight against fraud and the drive to help the helpless.

To connect with Austin Harris on LinkedIn:

https://www.linkedin.com/in/%E2%98%95%EF%B8%8F-austin-harris-cfe-cfci-32108118b/

To listen to Fraud Files Unleashed on Apple:

https://podcasts.apple.com/gb/podcast/fraud-files-unleashed/id1725901593

To listen to Fraud Files Unleashed on Spotify:

https://open.spotify.com/show/0LBUuzgMeyXK8PEgYcZAFR#:~:text=Welcome%20to%20Fraud%20Files%20Unleashed,dangers%20and%20intricacies%20of%20fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick takes a deep dive into the dark side of encrypted messaging apps like Telegram and their impact on online fraud. Fresh from a speaking engagement in San Francisco, Karisse explores the burgeoning ecosystem of fraud as a service, breaking down how these platforms facilitate cybercrime through services like refund fraud, account takeover, and logins for sale. She explains the ease with which even inexperienced individuals can commit sophisticated fraud, thanks to the availability of step-by-step guides and affordable, outsourced criminal activities.

Karisse also offers practical advice for fraud fighters interested in investigating these forums, stressing the importance of maintaining privacy and anonymity. Tune in to learn more about how these hidden digital corners are shaping the future of cybercrime and the essential measures needed to combat them.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick sits down in the hot seat and answers questions from the host of Banking on Fraudology, Hailey Windham.

Together, they explore the intricate challenge of combating fraudulent activities without disrupting genuine transactions—a balancing act that every fraud fighter grapples with. Karisse will share her insights on the importance of analyzing transaction patterns to enhance machine learning tools, which are crucial in identifying and preventing e-commerce fraud.

They also delve into the nuances of the chargeback process, discussing everything from the initial claim filed by a cardholder to the investigation undertaken by processors and banks. Moreover, Karisse sheds light on the potential pitfalls merchants face, such as the financial burdens of chargebacks, the critical importance of proper documentation, and effective responses that can recover substantial revenues.

Now, let’s get started and dive into the world of banking fraud with fraud fighters Karisse Hendrick and Hailey Windham.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

------------------------

Connect with Hailey.

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

In this episode of Fraudology, Karisse Hendrick and risk management consultant Gil Rosenthal discuss the complexities of Identity Document Verification (IDV) in tackling online fraud. They uncover how relying solely on traditional methods like driver's license verification is increasingly being circumvented by fraudsters.

The discussion emphasizes the need for a diverse, multi-layered approach involving advanced methods like real-time utility bill screen grabs, and continuous vendor assessment to combat the evolving tactics used by fraudulent actors effectively. Tune in for insights on strengthening fraud prevention strategies without compromising user experience.

To Follow and/or connect with Gil:

https://www.linkedin.com/in/gil-rosenthal/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse explores crucial topics in the fraud prevention sphere. This week, we delve into the newly discovered vulnerabilities in credit application fraud at Shore United Bank and discuss the broader implications for online merchants and acquiring banks.

Karisse also covers regulatory developments regarding Zelle payment disputes involving major banks like Wells Fargo and JPMorgan Chase, shedding light on the shifting landscape in scam liability. Don’t miss insights on how everyday consumers are being roped into fraudulent schemes, and learn how you can protect your operations against such threats. Tune in for an enlightening discussion on the latest trends and preventative measures in e-commerce fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick introduces the brand new podcast Banking on Fraudology and dives deep into a meaningful conversation with its host, Hailey Windham.

Together, they set the stage for a series of enlightening discussions aimed at empowering fraud fighters and financial institutions with the knowledge and tools necessary to combat fraud effectively.

Explore Hailey's journey from an accidental entry into the banking industry, through various roles that honed her expertise in fraud prevention, to her current role as a consultant where she drives impactful change through initiatives like Operation Shamrock. Listen to their engaging conversation on the transformative projects Hailey led at the credit union, including the creation of engagement programs and a podcast to foster a culture of proactive fraud prevention.

Don't miss out on Banking on Fraudology, subscribe on your favorite podcast platform:

Spotify

Apple Podcasts

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick dives deep into the recent class action lawsuit against LexisNexis. Accused of unlawfully profiting from consumers' personally identifiable information, LexisNexis faces allegations highlighting serious privacy concerns under California and Illinois law, amidst revelations of a potentially insecure seven-day free trial. We explore the lawsuit's broader implications for privacy rights, identity theft risks, and shifts in identity verification practices that may redefine the landscape for e-commerce, legal, and banking industries. Join Karisse as she unpacks this intricate case, scrutinizing the duel edges of personal data utility and vulnerability.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by fraud expert Frank McKenna to tackle the alarming trends in scams and identity fraud. They discuss a range of fraud schemes from FEMA impersonators exploiting disaster victims to the sinister growth of CPN (Credit Privacy Number) schemes where stolen Social Security numbers are sold under the guise of building new credit profiles. Frank also sheds light on the manipulative tactics of fraudsters in creating fake merchant accounts and utilizing social media to exploit those in dire financial situations.

Tune in to gain a deeper understanding of these complex fraud mechanisms and the imperative of staying vigilant in an increasingly digital world.

To follow Frank on LinkedIn: https://www.linkedin.com/in/frankmckenna/

To subscribe to the Frank on Fraud newsletter: https://frankonfraud.com/subscribe/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, join host Karisse Hendrick as she delves into the intricate world of merchant processing fraud. In this solo exploration, Karisse discusses a compelling case involving a luxury appliance retailer, Perch, which suddenly closed its doors, leaving substantial unfulfilled orders and an avalanche of chargebacks amounting to a staggering $50 million.

Dive into the complexities of how merchant processors like Amex and Worldpay are managing the fallout, the intricacies of chargebacks, the legal implications, and insightful reflections on risk management strategies used by fraud analysts in merchant processing environments. Tune in for a detailed analysis that intersects legal action, financial obligations, and the relentless challenges faced by payment processors in high-ticket transactions.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, we're joined again by Andrew Austin, a seasoned expert in fraud prevention, as he shares the significance of networking and building trustworthy relationships for career advancement in the fraud industry. Andrew talks about his engaging "Fraud Fridays in February" initiative, where he opened his calendar to anyone in the fraud, AML, cybercrime, or the law enforcement community, emphasizing the unmatched value of personal connections over cold call tactics.

Our host, Karisse Hendrick, and Andrew delve into the finer points of creating genuine rapport through their candid and sometimes comical experiences, including Andrew's lighthearted social media antics as the "Famous fraud guy." They discuss the caution required in today's digital networking age against potential fraudsters, the nuances of vendor relationships, and the positive outcomes of non-agenda-driven communication.

Listen now for rich insights on the blend of professionalism and personality in networking, and why trust and collaboration take precedence over sales in fostering long-term industry partnerships.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick delves into the dark underbelly of cyber fraud that's hitting even the most vigilant of companies. As scams evolve, Karisse brings to light the concerning trends in insider fraud involving employees, spotlighting incidents like T-Mobile employees being lured into SIM swapping scams and customers planning a hefty lawsuit against Bank of Montreal for wire transfer fraud.

Join us as Karisse also explores the alarming effectiveness of malware distributed through fake Facebook AI service pages, impacting over a million users, and Google's firm stance against fraudulent developers. Stay informed on the mechanisms of these sophisticated schemes and learn about the necessity of inter-industry cooperation and knowledge-sharing to combat these digital cons.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology join Karisse Hendrick and as she submerges into the complexities of combating financial scams with banking fraud expert, Hailey Windham.

In this detailed discussion, they cover the crucial need for increased accountability within financial institutions, tackle the gray areas in distinguishing fraud from scams, and explore the intricacies of processes like CIP and KYC in enhancing fraud prevention.

Hailey shares her insights on the importance of consumer education, creative marketing strategies used by credit unions, and the significance of implementing proactive measures in anticipation of evolving regulations.

Don't miss this vital conversation aimed at fortifying our defenses against the ever-evolving threat of financial fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick dissects some of the week's most impactful fraud news. Discover the grave consequences of the AT&T data breach resulting in over 73 million compromised customer profiles, with insights on its potential effect on online fraud. Dive into the controversial lawsuit where the New York Attorney General takes on Citibank for inadequate fraud victim protections, leading to significant financial losses for consumers.

Plus, learn about the FBI's warning regarding advanced AI kidnapping scams and hear why a simple family safe word could be your best defense against these high-tech threats. Tune in for a deep dive into these topics and understand the importance of staying informed in the ever-evolving world of online fraud.

Remember to like, share, and subscribe to Fraudology for the latest insights and discussions on safeguarding against online scams and embracing your inner fraudologist. Stay vigilant and we'll catch you in the next episode.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick sits down with Senior Intelligence Analyst Paul Raffile, to delve into the alarming rise of financial sextortion schemes targeting minors—a crime that has seen an 18,000% increase in reports over the past two years.

Paul, with his extensive experience in combating financial fraud and cybercrime, sheds light on the ruthless tactics employed by cybercriminal groups like the Yahoo Boys, who not only financially exploit teenagers but also inflict devastating psychological harm, sometimes leading to tragic outcomes.

This discussion emphasizes the pressing need for awareness, robust conversations at a national level, and targeted preventative measures by parents, social media platforms, and financial institutions to address and combat this heinous and escalating threat.

*This episode does contain sensitive topics including sextortion of minors and teen suicide

To Connect or Follow Paul Raffile on LinkedIn: https://www.linkedin.com/in/raffile/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this gripping episode of Fraudology, our seasoned host Karisse Hendrick returns fresh from the bustling halls of the MRC conference in Las Vegas to bring you insider insights and key takeaways from one of the largest gatherings in the e-commerce fraud prevention world. Dive in as Karisse unpacks the evolving landscape of payment security, with a particular focus on the compelling discussions surrounding the transition to eight-digit BINs and their crucial role in fraud detection, as well as the sneaky tactics behind refund fraud that are keeping retailers on their toes. From networking events that brought together over 100 passionate listeners and professionals to the vibrant expo halls unveiling cutting-edge technologies, this episode is a must-listen for anyone keen to stay ahead in the dynamic world of fraud prevention.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology join host Karisse Hendrick on this insightful episode of Fraudology as she sits down with Adi Raghuwanshi, senior director of engineering at Indiegogo, to delve into their cutting-edge fraud prevention strategies. Discover how Indiegogo's integration of Spec's technology has transformed their approach, significantly reducing chargeback filings and account takeovers, and how their user behavior tagging system provides deeper insights into fraudulent activities without compromising platform performance.

Key moments:

00:00 - 05:09 Software engineer with experience in US and India.

05:17 - 08:00 Trust is crucial for timely, safe deliveries.

08:03 - 12:50 Chargebacks can affect customer base and bottom line.

12:55 - 16:29 Extra authentication methods issued for suspicious transactions.

16:30 - 17:27 Be proactive in stopping early attacks online.

17:28 - 22:41 Checkout process includes fraud checks and onboarding.

26:28 - 31:00 API enables asynchronous feedback loop for fraud detection.

31:45 - 34:50 Account takeover using bots and proxies stopped.

34:59 - 41:00 Bot traffic affects conversion rates and decisions.

41:06 - 43:00 Responsive staff, unexpected insights from fraud partner.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology host Karisse Hendrick delves into the recently released Better Business Bureau (BBB) Scam Tracker Risk Report, highlighting the prevalent scams and the changing landscape of online fraud. She discusses the differences between scams and fraud and provides insights into the top risky scams, including investment and cryptocurrency scams, employment scams, and online purchase scams.

Karisse also emphasizes the impact of scams on younger demographics and offers practical tips for avoiding scams, making this an essential listen for anyone navigating the complexities of online fraud.

00:00 - 04:00 Intro exploring online fraud from e-commerce perspective.

04:14 - 09:00 Because of limited data trends are not fully representative.

09:10 - 11:20 Tech roles harder to find and online scams rise.

11:28 - 14:30 Scammers are using social media for fraud growth.

14:38 - 18:30 Youth vulnerable to financial scams causing mental health impact.

18:37 - 20:30 McKenna talks about business check fraud risks.

20:59 - 23:00 Key tips to avoid scams

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology join our host Karisse Hendrick as she explores the fascinating world of fraud prevention and payments with industry experts Angela Borden, of Little Ceasars' Pizza & an active member of the education committee; Tina VanBrunt, a trailblazer from the Gamer Safety Alliance and the MRC board; Mary Chen from Walmart+ and the MRC Americas' Advisory Board; Holly Sandberg, Director of Trust & Safety at Reverb who's passionate about the thrill of fighting fraud; and Marko Medenica, with his rich background in payments and subscriptions at companies such as Google and now Grammerly.

Chapters:

00:00 -09:00 Learning payment and fraud, leading and educating.

09:17 - 10:00 Challenging experience in live events industry recounted.

10:57 - 17: 00 The perfect storm into fraud detection career.

17:04 - 27:00 How to overcome fears like public speaking.

27:06 - 32:00 Connect with diverse colleagues to learn and grow.

32:43 - 34:00 Record submissions, inclusive sessions, challenging selection process.

34:35 - 42:00 Prioritizing MRC, career growth, and impactful work.

42:53 - 45:00 Excitement for expanding education and professional development.

45:03 - 53:00 Founding mentor emphasizing importance of one-on-one interaction.

53:42 - 55:00 Plan and prioritize, schedule networking engagements.

55:49 - 01:00:00 Reflect on impactful learning, revisit, and use data.

Don't forget to subscribe for more insightful episodes like this!

To learn more about the MRC including their upcoming conferences:

www.merchantriskcouncil.org

To connect with MRC members featured in this episode: (No solicitations please)

Angela Borden: https://www.linkedin.com/in/angelamborden/

Tina VanBrunt: https://www.linkedin.com/in/tinavanbrunt/

Mary Chen: https://www.linkedin.com/in/mary-chen-mba/

Holly Sandberg: https://www.linkedin.com/in/hfsandberg/

Marko Medenica: https://www.linkedin.com/in/markomedenica/

Special thanks to the Merchant Risk Council for coordinating this episode with Fraudology.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology host Karisse Hendrick is joined by seasoned fraud prevention experts from Booking.com: Sriram Bhattaru, serving as Product Manager, and Senior Operations Manager Calvin Tewari. Together, they navigate the challenging terrain of fraud prevention in the international travel industry.

In part 2 of this conversation, the experts immerse into the evolution of fraud operations, discussing the critical S-curve journey of technology and processes in organizations. They explore the importance of staying ahead of fraudsters by continuously innovating and share strategies for cultivating robust fraud prevention measures, even during the maturity and saturation phases where the initial rapid growth and celebrated performance gains begin to level off.

The conversation is rich with insights on the necessity of inter-departmental collaboration, the value of learning from past mistakes, and the significance of maintaining agility to keep fraud at bay. Don't miss out on the culmination of this enlightening conversation that will leave any fraud professional better equipped to protect their platform and drive future innovations.

Don't forget to subscribe for more compelling episodes like this!

To connect with Sriram Bhattaru: (No solicitations please!)

https://www.linkedin.com/in/srirambhattaru/

To connect with Calvin Tewari: (No solicitations please!)

https://www.linkedin.com/in/calvintewari/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by seasoned fraud prevention experts from Booking.com: Sriram Bhattaru, serving as Product Manager, and Senior Operations Manager Calvin Tewari. Together, they navigate the challenging terrain of fraud prevention in the international travel industry.

In part 1 of this 2 part conversation, delve into both Sriram and Calvin's unique journeys within the fraud prevention world as they focus in on the critical role of product management and the intersection of technology and fraud strategy. Furthermore, they explore the evolution of fraud technology using the S-curve model to understand and anticipate the lifecycle of anti-fraud efforts, offering invaluable insights on operational teamwork, quick wins for stakeholder buy-in, and adapting strategies for varying stages of technology adoption. Don't miss this engaging blend of expertise, analogies, and humor that underscores the dynamic battle against fraud.

Don't forget to subscribe for more insightful episodes like this!

To connect with Sriram Bhattaru: (No solicitations please!)

https://www.linkedin.com/in/srirambhattaru/

To connect with Calvin Tewari: (No solicitations please!)

https://www.linkedin.com/in/calvintewari/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology join host Karisse Hendrick as she sits down with trust and safety expert Alice Goguen Hunsberger, VP of Trust & Safety and Content Moderation for PartnerHero. Prior to this work, Alice was integral in creating the Trust & Safety strategies for online dating companies OK Cupid and Grindr.

Dive deep into the complexities of online trust and safety as we explore the unique challenges within the gaming and dating app industries, discussing the necessity of balancing AI with the human touch to protect customers from romance scams and fraud.

Alice also talks about a mistake that every startup with user-generated content makes; assuming only good intent among users. She also sights a recent article where the writer suggests that companies with bad customer service practices are setting their consumers up to become victims of bank impersonation scams.

Don't miss this in-depth conversation that uncovers the intersection of customer support, trust, and community within the digital landscape.

To connect directly with Alice Goguen-Hunsberger:

https://www.linkedin.com/in/alicehunsberger/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick covers a range of recent fraud-related news stories, including an amusing incident involving an Indiana man's attempt to purchase a Porsche with a $78 million check, a significant data breach at Loan Depot affecting 16.9 million individuals, and the disturbing trend of Mexican drug cartels engaging in financial fraud, explicitly targeting American timeshare owners.

Karisse also discusses the implications of these events for fraud fighters and the wider community. Tune in for the latest insights on the evolving landscape of online fraud and its impact on individuals and businesses.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick and several anonymous guests delve into the complexities of assessing and selecting fraud prevention vendors within the e-commerce industry. The episode tackles the challenges merchants face during proof of concept (POC) phases, such as the resource burden, the importance of trustworthy relationships with vendors, and the impact of overpromising and underdelivering.

The guests share anecdotes and stress the need for thorough knowledge, vendor expertise, and adaptability, along with the importance of internal advocacy for technological investments.

The group also explores the subtle influences of vendor incentives and the significance of client references in an oversaturated market, highlighting the value of vendor support and understanding of specific use cases for a successful long-term partnership.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this eye-opening episode of Fraudology, host Karisse Hendrick delves into the increasingly complex world of insider recruitment tactics and the sophisticated ways fraudsters target industry professionals through platforms like LinkedIn.

From the unexpected risks of wearing work attire in public to the sobering reminder of online reputation management, Karisse carefully unpacks the fine line between professional visibility and personal safety, emphasizing the need for privacy settings and vigilance in safeguarding oneself from being a fraudster's next insider or victim.

Tune in to learn crucial strategies for protecting your digital footprint, why your LinkedIn profile might make you a target, and how services like "Onerep" can assist in cleaning up your online presence. Karisse discusses why staying connected within your professional network is vital, and she shares her personal experiences to highlight the real-world implications of online exposure. This is a must-listen for anyone navigating the intricate dynamics of internet security and career networking in the fraud-fighting community.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this harrowing episode of Fraudology, host Karisse Hendrick is joined by an expert in fraud prevention and trust and safety with two decades of professional experience, who reveals their ordeal of being targeted by a relentless online harasser. The discussion unveils the dark side of social media and online communities, where the intersecting worlds of virtual reality and personal safety collide, leading to the serious real-world consequences of doxing and digital harassment.

Listeners are taken on a journey through the dangerous consequences of inadequate security within online platforms, as our anonymous guest recounts the escalation from information leakage to life-disrupting threats and the challenges of dealing with unresponsive law enforcement and social media companies. This episode serves as a crucial wake-up call about the importance of protecting personal information online, the psychological impact of targeted harassment, and practical measures for safeguarding privacy in an increasingly connected digital landscape.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Join Karisse Hendrick on Fraudology as she unveils the troubling saga of Refend .AI, a company that once claimed to help merchants combat refund claims fraud, but has since vanished from the scene. In this revealing episode, Karisse takes us through the labyrinth of refund fraud, sharing insights on various schemes like false claims of "did not receive", "empty box scams", false tracking IDs ("FTIDs"), and more. -While also revealing her own disconcerting encounters with fraudulent activities this week.

Uncover the complex world of online fraud, where Karisse shares her expertise on pattern detection and data analysis to fight against the deceptive tactics of Refund Claims Fraud. She discusses the challenges and nuances of refund fraud, from the subculture of tech-savvy young fraudsters to the recent controversial outing of Refend .AI's founders.

Frank-on-Fraud's article on Refend .AI:

https://frankonfraud.com/fraud-trends/he-claimed-fraud-co-was-shady-then-they-disappeared/https://frankonfraud.com/fraud-trends/he-claimed-fraud-co-was-shady-then-they-disappeared/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this insightful episode of Fraudology, join host Karisse Hendrick and special guest Shawn Kelley, former director of payment and risk at SeatGeak, as they delve into the complexities of chargeback management in the e-commerce sphere.

Tackling the balance between technology and human intervention, Shawn shares his experience and how both can be leveraged for the best possible outcomes.

Gain valuable perspectives on how to optimize win-rates and why adopting a customized, intelligent approach to chargeback responses is crucial for maintaining customer trust and improving business outcomes in the ever-evolving world of online transactions.

To connect with Shawn directly: https://www.linkedin.com/in/shawnkelley/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this explosive episode of Fraudology, we dive into the underbelly of online scams, the unethical use of AI such as deep fakes, and the ongoing strife within major social media platforms to maintain content integrity amidst layoffs and fraudulent activities.

With a captivating discussion on how the landscape of fraud is ever-evolving, Karisse unpacks the interconnected nature of fraudulent schemes across social media, the rise of AI-generated content and its implications, and the critical need for robust cybersecurity measures against the backdrop of rapidly advancing technologies.

Join us on Fraudology to unravel the complexities of modern fraud and gain insights into protecting yourself in the digital world.

Articles Referenced In This Episode:

Social Media Ad Fraud:

https://www.businessinsider.com/social-media-flooded-spammy-ai-content-2023-8

https://www.theinformation.com/articles/musks-x-is-flooded-with-ad-spam-stolen-credit-cards-may-be-key

https://www.404media.co/fake-bill-ackman-and-jim-cramer-instagram-ads-are-trying-to-take-my-money/

The $25 Million (Deepfake) Conference Call:

https://www.wionews.com/technology/hong-kong-office-employee-loses-more-than-25-million-after-video-call-with-deepfake-chief-financial-officer-686908

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by Nate Kharrl, CEO of Spec, and a pioneer in bridging the gap between fraud and Infosec teams. As they delve into the complexities of bot attacks, they reveal how fraud teams are increasingly relying on technical solutions (often owned by InfoSec teams) to combat sophisticated tools used by fraudsters.

Nate shares his expertise on identifying and mitigating the impact of the newest generation of bots: all-in-one bots and how they bypass most traditional bot detection tools. Nate shares innovative strategies to detect & prevent bot attacks by resellers, fraudsters & credential stuffers like using poison data; while Karisse emphasizes the importance of effective communication between fraud and Infosec. Together, they explore the evolving landscape of online threats and the crucial collaboration needed to safeguard businesses against the cunning exploits of modern bots.

Tune in for an insightful discussion on the shifting battleground of cybersecurity and the urgent need for united defenses in the digital age.

To connect with Nate Kharrl Directly: https://www.linkedin.com/in/nate-kharrl/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse Hendrick delves into the "mother of all breaches," MOAB, a massive data leak containing over 26 billion records from various platforms and breaches.

She highlights the danger of credential stuffing attacks, the impact on consumer security, and the importance of taking proactive measures to protect against such threats. Karisse emphasizes the need for strong passwords, multifactor authentication, and heightened vigilance in response to the unprecedented scale of this breach.

If you're navigating the world of online security and e-commerce, this episode provides essential insights to safeguard against the evolving landscape of cyber threats.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this captivating episode of Fraudology, host Karisse Hendrick is joined by financial protection experts James Olden and Rob McCall from the financial services & crypto wallet company Uphold. Listen as they delve into the intricate world of preventing consumer-focused scams before they happen with a multi-layered approach like no other Karisse has heard of before.

They tackle an array of cunning scams threatening consumer security, from romance and investment deceptions to impersonation tricks, and explain Uphold's unique & dynamic strategies to fend off such fraudulent activities targeting their users. With a focus on customer education and proactive communication, they discuss how their teams dedication to safeguarding consumer interests not only builds trust (and loyal customers) but yields remarkable success in halting potential financial catastrophes.

Tune in to hear how Olden and McCall's efforts in raising fraud awareness and implementing robust security measures have significantly reduced the incidence of scams, and how their personalized touch enhances consumer loyalty. The conversation takes us through Uphold's journey of refining fraud prevention practices and the emotional landscape of helping victims, culminating in insights on the future of scam evolution and the vital role of empathy in this challenging yet rewarding field.

To connect directly with Rob McCall (No solicitations please):

https://www.linkedin.com/in/rob-mccall-884b8851/

To connect directly with James Olden (No solicitations please):

https://www.linkedin.com/in/james-olden/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this gripping episode of Fraudology, Karisse Hendrick, alongside legal and consulting expert Erin West, delve into the harrowing tale of Andy Cohen's encounter with a sophisticated financial scam. Cohen, a renowned media figure, faced a loss in six-figures to fraudsters employing a potent blend of social engineering, phishing, and a false sense of urgency.

Tune in as we dissect how this incident exposes the critical need for consumer education in the digital age and the gaps in financial institutions' responsibility towards scam victims.

Additionally, we'll explore a shocking "What the Fraud" case, where a NYPD rookie compromised an arrestee's financial security. This episode serves not only as a cautionary tale but also as an urgent call to arms for more public figures to use their influence to combat the rising tide of financial deception by raising awareness and aiding prevention efforts.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Join us on this episode of Fraudology as host Karisse Hendrick delves into the nefarious world of the "pig butchering" scams with special guest Erin West, Deputy District Attorney for Santa Clara County in California. Erin has become a fierce advocate for victims of financial crimes after hearing heartbreaking story after heartbreaking story about this popular type of consumer-focused scam.

Discover the alarming expansion of this long-con job that fuses romance scams, investment fraud, and cryptocurrency deception, causing staggering losses far beyond the $3.3 billion reported by Americans last year.

In our conversation, we explore the psychological impact on victims, the connection of this scam to organized crime, and the pressing need for greater public awareness and police education to combat & seize funds from these rampant schemes. Learn about the critical role of reporting to authorities like the IC3 and the FBI to aid in the allocation and prioritization of resource to tackle these transnational cyber threats. Erin West shares her professional journey and the collaborative efforts being taken, including Operation Shamrock, to disrupt these complex fraud networks and bring justice to those affected.

To Connect With Erin Directly:

https://www.linkedin.com/in/erinnordbywe

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

On this timely episode of Fraudology, host Karisse Hendrick delves into the far-reaching repercussions of the alarming rise in data breaches, particularly the recent Comcast breach impacting a massive 35 million accounts in the US.

As cyber threats evolve, this episode uncovers how such breaches fuel online fraud and account takeovers, posing severe challenges for consumers, online businesses, and financial institutions. Karisse then breaks down the recent case of the Australian retailer, The Iconic, as an instructive example of the relationship between data breaches and account takeovers, and the critical need for heightened account security measures and proactive customer communication.

For anyone with a stake in maintaining digital trust, this episode is an indispensable guide to understanding the intersecting worlds of data breaches, fraud prevention, and the enduring importance of safeguarding consumer confidence.

Related News Articles:

https://www.bleepingcomputer.com/news/security/xfinity-discloses-data-breach-affecting-over-35-million-people/

https://www.abc.net.au/news/2024-01-09/the-iconic-customers-account-hack-fraudulent-transactions/103292660

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this thought-provoking episode of Fraudology, Karisse Hendrick sits down with and fraud strategy & prevention experts from the crypto exchange, Uphold, Rob McCall and James Olden. Together, they unpack the complexities of cultivating a transparent and collaborative environment in the fast-paced realm of fraud operations and strategy, emphasizing leadership, open communication, and the pressing need for innovative solutions.

Dive into an enriching discussion that shows the relationship between daily operations and big-picture strategies, the influence of leadership styles on company culture, and the significant role of transparency in building customer trust. Hear how Uphold is revolutionizing the crypto market through customer-centric products and robust fraud prevention tactics, all while navigating the intricacies of the dynamic and sometimes unpredictable financial landscape.

To Connect With Rob: (No Solicitations, Please!)

https://www.linkedin.com/in/rob-mccall-884b8851/

To Connect With James: (No Solicitations, Please!)

https://www.linkedin.com/in/james-olden/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

A "Chargeback Fraud Protection" Company is Accused of FraudIn today's episode of Fraudology, host Karisse Hendrick dives into the official court filing by the United States District Attorney of Eastern California against a company that claimed to be "the nation's most comprehensive chargeback fraud protection service".

While it's not the first time, it's still rare for a company that promises fraud and/or chargeback prevention to be formally accused of fraud. And the fraud this company is accused of committing is complex and egregious.Relying on her risk experience in the merchant processing world, Karisse explains how payment processors assess risk when reviewing activity on merchant accounts. The rules around what types of companies can and cannot process credit cards, as well as the thresholds set by Visa & MasterCard for chargebacks is exactly what this company set out to game.

With the help of an article written by her friend Frank McKenna (of FrankOnFraud.com), and the recently unsealed court documents, Karisse walks listeners through the elaborate scheme that was responsible for processing over $97 million in questionable and fraudulent transactions. Through transaction laundering and shell corporations, this company managed to stay under the radar of multiple payment processors they were lying to for almost 6 years. Until fraud investigators working for one of the merchant processors they defrauded caught on to their scheme and it started to unravel, getting the attention of the US Department of Justice.Through learning about the ins and outs of this case, you'll learn the overarching premise of fraud prevention in the payment processing space, which is not discussed often on Fraudology or other fraud news sources. This case should also serve as a warning to companies that have taken part in similar practices, as the DOJ has been vocal about wanting to set a precedent for this type of fraud.

Related Links:

Frankonfraud.com

Article: The Fraud Protection Company They Say is Just a Sham:

https://frankonfraud.com/fraud-trends/this-fraud-prevention-company-that-was-a-sham/

The Federal Complaint Against the founders of CB Surety, Resellers Consultants, KP testing LLC and others:

https://frankonfraud.com/wp-content/uploads/2023/12/cb_surety_complaint.pdf

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this riveting episode of Fraudology, host Karisse Hendrick is joined by fraud prevention heavyweights Mary Ann Miller and Frank McKenna to delve into the murky waters of online fraud as we step into 2024. With their expert insights, we explore the latest fraudulent tactics in the booming industries of cryptocurrency, banking, e-commerce, and Fintech.

Mary Ann, Frank, and Karisse share some of their predictions for the fraud landscape of 2024 and offer their invaluable advice on how businesses can proactively gear up to fight back against these emerging threats. This is the episode you can't afford to miss on Fraudology—where the future of fraud is revealed without the need for a crystal ball.

Prepare to be enlightened as these 3 experts dissect critical topics such as the influence of economic downturns on founder fraud, the inadequate KYC processes besieged by data breaches, and the alarming potential of AI in cloning voices and scamming the public.

They also discuss the pressing concerns in identity verification amidst the rise of AI-driven deep fakes and digital doppelgangers. Don't miss our comprehensive discussion on the future of fraud prevention, the evolution of scams, and the importance of community and persistence for fraud practitioners in these challenging times.

To read the full predictions article on Frank on Fraud:

https://frankonfraud.com/fraud-trends/its-fraud-at-full-throttle-our-predictions-for-2024/

To connect directly with Mary Ann Miller:

https://www.linkedin.com/in/cybergalmam/

To connect directly with Frank McKenna:

https://www.linkedin.com/in/frankmckenna/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this week's episode, Karisse Hendrick reflects on the significant fraud trends of 2023, offering insights into the evolving landscape of online fraud in ecommerce and beyond. From the rise of generative AI and deep fakes, to the prevalence of first party fraud and the increasing sophistication of purchasing bots and AI bots, Karisse discusses the challenges that the fraud prevention community faces in the year ahead. Stay tuned for upcoming episodes featuring industry experts sharing their predictions for fraud in 2024.

For a preview of the 2024 Predictions in fraud mentioned in this episode: https://frankonfraud.com/fraud-trends/its-fraud-at-full-throttle-our-predictions-for-2024/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse has the pleasure of hosting Eric Boles; a former special agent of the US Secret Service and former leader of e-crime investigations at StubHub, Yahoo, and AOL.

Eric shares his insights on the rise of cybercrimes and the urgent need for consequences and accountability to curb online financial fraud. From navigating the unfair chargeback rule system to building successful relationships with law enforcement, Eric provides valuable strategies for companies to proactively investigate and prosecute fraud. -Ensuring the protection of their data, reputation, and shareholders' money.

Eric and Karisse touch on several related topics, including why more online companies should be investing in an investigations department, and all of the benefits that will provide. Additional benefits of having a dedicated person/team to investigate fraud across dozens to hundreds of related accounts, should be the Norm, (according to Karisse) as they can become great at picking up patterns that an ML model may not catch, building relationships with various law enforcement agencies, and working with federal agents & the US District Attorney.

Throughout this conversation, Eric will share a few stories of post-transaction investigations he has investigated and/or overseen; including the international fraud ring that resulted in his employer recovering financial restitution (above 7-figures USD!) from the seizure & sale of items that the fraudsters' once owned.

Join us as we delve into Eric's impressive career and uncover his methods for catching perpetrators and advocating for post-transaction investigations.

Eric Boles is now available for consulting or FTE remote opportunities in all areas of e-crimes investigations such as: phishing campaigns, "pig butchering" scams, malware/ransomware, online payment fraud, non-payments fraud (ATOs, Promotional abuse, etc.)

To connect with Eric (Especially if you're looking to hire someone with his "unique set of skills"), connect with him on LinkedIn:

https://www.linkedin.com/in/eric-b-21605942/?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAjn8vIB3SCNCfDmnh4n5PZCy2lx5dN-7JY

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick invites return guest & listener favorite, Gil Rosenthal, a fraud prevention strategy expert & a Fintech Advisor, to discuss the importance of storytelling and strategic thinking in protecting companies and users from fraudulent activities.

They delve into the methodology of storytelling in fraud prevention (used by fraud departments in top companies, such as PayPal), and emphasize the need for a proactive approach to anticipate fraudsters' tactics. From analyzing unique patterns and dollar values to identifying band-aid & long-term prevention solutions to understanding the impact of different strategies and actions, they explore key strategies for staying ahead in the ever-evolving world of fraud.

Tune in to gain valuable insights and learn about the fascinating world of fraud prevention.

Links:

As mentioned in the intro, the 2023 Fraudology Benchmarking Survey (Sponsored by Forter) can be viewed here; with no e-mail or contact information required!:

https://resources.forter.com/fraud-fighter/2023-benchmark-report

To connect with Gil on LinkedIn or to inquire about receiving the full training course as overviewed in today's episode:

https://www.linkedin.com/in/gil-rosenthal/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

***This episode is a replay of an episode from 21 September, 2023; dozens of loyal Fraudology listeners were asked which episodes should be considered the "best of the year" & both episodes with this guest were the most suggested***

Every executive in the corporate world is asking themselves how they can avoid their company from becoming the subject of headlines like MGM has been recently. And, as more information becomes available about the cause of the chaos, it becomes clear that this type of attack can happen to any type of company, despite how much is invested in secure infrastructure & systems.

To help Fraudology listeners learn from this now infamous attack, host Karisse Hendrick invited renowned corporate spy Robert Kerbeck to delve into the world of social engineering, how easy it is to steal information and/or access from the world's largest organizations, and its devastating impact on organizations.

From the tactics used by "rusers" (social engineers) to manipulate employees over the phone to who the best "targets" are & what they will research ahead of time, to the exponential threat of ransomware attacks when combined with social engineering. Kerbeck shares his invaluable experience & insights to provide Fraudology listeners with practical tips to safeguard sensitive information and to be aware of unusual requests, as he reiterates the urgent need for improved training and verification processes.

Consider sharing this episode internally with leaders in customer service, InfoSec, and Senior Leadership & ask for a follow-up meeting to discuss what you can do to prepare employees for social engineering attempts.

Don't miss this eye-opening conversation that uncovers the dangerous reality of cybercrime and its potential consequences for businesses of all sizes.

The best way to prepare your employees for social engineering attempts is to hire an engaging public speaker/corporate trainer to share memorable tips disguised as entertaining stories. Robert is one of the best!

To connect with Robert Kerbeck on LinkedIn: https://www.linkedin.com/in/robert-kerbeck-12aa7a11/

To purchase his book, learn more about his previous career, watch the trailer for his upcoming TV series, or to inquire about his corporate training program, go to www.RobertKerbeck.com

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

***This episode is a replay of an episode from March 7, 2023; dozens of loyal Fraudology listeners were asked which episodes should be considered the "best of the year" & both episodes with this guest were the most suggested***

Even if you don't fight fraud for a living - you will enjoy this episode! In this episode of Fraudology, host Karisse Hendrick sits down with Robert Kerbeck, the Author of the book "Ruse: Lying, The American Dream. From Hollywood to Wall Street" to talk about social engineering and how easy it can be to get closely guarded company secrets out of an employee through a simple phone call.

Robert lived a life straight out of a movie (And spoiler alert: his life story is on its way to becoming a TV show!). As an aspiring actor, Robert took a mysterious apprenticeship as a corporate spy. He learned fairly quickly that in addition to impressions, he was great at reading people & connecting with them over the phone, to get them to unwittingly divulge some of the biggest secrets about their company.

As an actor, Robert had some unbelievable experiences as an actor like drinking with Paul Newman, playing the lead opposite Calista Flockhart in an off-Broadway production, taking J-Lo on a date to a Dodger's game, and working with OJ Simpson a week before the tragic double homicide of his wife Nicole Brown Simpson & her friend, Ron Goldman. But, he came to realize that his real success would be to become one of the world's most skilled, and deceptive practitioners of corporate espionage targeting top firms on Wall Street, Finance, and Silicon Valley to give their competitors inside knowledge.

Now that Robert is retired from that life, he's written his book, "Ruse: Lying, The American Dream. From Hollywood to Wall Street" to not only share his sometimes unbelievable stories but also to provide insights into the social engineering tricks that worked to compromise well-intentioned and well-trained employees & executives of some of the biggest companies in the world.

There is a lot that the online fraud-fighting world can and should learn from Robert, especially as top social engineers target most of your companies daily with similar attempts to gain the "keys to the kingdom" with their "rusing" techniques. But, knowing their tactics, and providing fun, yet informative training to your teams (especially customer service!), and implementing a few policies & procedures like some of the ones that Robert shares on today's podcast will all help guard your own company's secrets, revenue, and access to your customer's accounts against people with similar skillsets as the one Robert used to use in his former profession.

To learn more about Robert, to purchase his book, or to book him for a corporate training session, go to his website: https://www.robertkerbeck.com/

He's also active on LinkedIn: https://www.linkedin.com/in/robert-kerbeck-12aa7a11/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this gripping episode of Fraudology, host Karisse Hendrick dives deep into the convoluted world of refund fraud schemes with a focus on the recent lawsuit filed by Amazon. Discover how the retail giant is combating sophisticated refund fraud methods, including insider collusion, social engineering tactics, and the manipulation of delivery systems. Karisse unravels the complex operation where defendants used Telegram to orchestrate fraudulent activities, leading Amazon to levy serious allegations involving civil conspiracy and fraudulent misrepresentation.

Join us as we explore the implications of Amazon's legal actions, their efforts in fighting fraud with advanced technologies, and the pivotal role of post-transaction investigations. This episode, marking the end of 2023 for Fraudology, sheds light on the evolving landscape of online fraud and emphasizes the need for retailers to follow Amazon's lead in prosecuting and publicizing the consequences of such fraudulent schemes.

Frank on Fraud Article: Amazon Launches Legal Blitz on Pro Refunding Ring (w/ full lawsuit at the bottom of the article):

https://frankonfraud.com/fraud-trends/amazon-launches-legal-blitz-on-pro-refunder-ring/

New York Times Article: Amazon refund Fraud Lawsuit:

https://www.nytimes.com/2023/12/10/business/amazon-refund-fraud-lawsuit.html

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this insightful episode of Fraudology, Karisse Hendrick is joined by cybersecurity and fraud expert Dr. Soups Ranjan, CEO and co-founder of Sardine. This dialogue ventures into the intricate world of fraud prevention in the age of rapid digital payments and ecommerce, unpacking how more sophisticated strategies and technologies, such as behavior biometrics and real-time scam detection, are becoming vital in combating various scams, ranging from investment fraud to ecommerce schemes.

Dive into the discussion as they explore the integration of fraud and compliance, the shift towards cloud-based solutions, and the future trends in marketplace KYC and fraud prevention, encapsulating Soups' extensive background in building robust defense systems against the evolving landscape of digital fraud.

To Request the recording of the demo of the Sardine Platform for the Fraudology webinar in November:

https://forms.gle/TmaVTue6UbUSVSzK7

To Follow Soups on LinkedIn: https://www.linkedin.com/in/soupsranjan/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Join host Karisse Hendrick on this insightful episode of Fraudology as she sits down with Eric Rainsberg, a seasoned professional in the field of enterprise fraud strategy & analytics. With a rich background that includes developing robust fraud prevention frameworks at Macy's/Bloomingdales, and streamlining risk & security analytics at Huntington National Bank, Eric shed light on the intricacies of marrying fraud prevention with business objectives and the critical role of data in crafting informed & innovative strategies.

Eric also shares an innovative approach to uniting data with strategy by creating a Centralized Risk Intelligence Hub within his most recent position, and provides the tip of the iceberg in benefits & outcomes.

This episode unpacks the value of business intelligence and brings to the forefront the importance of collaborative efforts to tackle fraud across different sectors of the business and the progressive shift towards leveraging AI and machine learning for proactive fraud analysis; ultimately highlighting the long-term impact that comes from sharing experiences and creating a community within the fraud prevention industry.

To connect with Eric Rainsberg Directly: https://www.linkedin.com/in/ericrainsberg/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this solo episode of Fraudology, Karisse focuses in on issues impacting e-commerce retail during the winter holiday season. Starting first with an update on the prediction she made in an earlier episode (9 November 2023) involving Black Friday/Cyber Monday and the possible return of the online fraud ring, the "Master Manipulators". She also shares how predicting unpredictable behavior of fraudsters is important, but also isn't a perfect science.

Switching gears slightly, Karisse then shares recent news that the US Department of Justice has officially taken a position on refund claims fraud (aka- refund fraud), and once again makes a strong case for the importance of post-transaction investigations teams within e-commerce to work with law enforcement to prosecute bad actors.

Articles Mentioned:

https://marketrealist.com/what-is-walmart-and-amazon-online-refund-fraud/

https://wsvn.com/news/local/miami-dade/university-of-miami-student-charged-by-doj-in-3-5-million-fraud-scheme/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick delves into the pivotal shifts in liability rules for ApplePay on Card-Not-Present transactions, and on the Zelle network. For Zelle, the news about a potential liability shift is designed to protect consumers from scam-induced losses. As financial institutions prepare for an overhaul that positions them to absorb losses from deceptively induced transactions, Karisse examines the potential impacts on fraud prevention and customer safety.

Furthermore, Karisse takes a critical look at the fallout from Binance's regulatory violations; exploring the heavy $4 billion penalty levied against the cryptocurrency exchange for its failure to implement necessary Know Your Customer (KYC) checks and to report suspicious activities. Karisse discusses how Binance's actions facilitated illegal activity including terrorism, ransomware, and child exploitation materials. Highlighting the broader consequences of neglecting robust fraud prevention measures and the essential need for companies to prioritize compliance to safeguard against financial crimes.

Articles mentioned in this episode:

Zelle News:

https://www.nytimes.com/2022/11/28/business/zelle-scams-banks-reimburse.html

Binance News:

https://www.justice.gov/opa/pr/binance-and-ceo-plead-guilty-federal-charges-4b-resolution

https://frankonfraud.com/fraud-trends/greed-and-avarice-binance-never-filed-a-single-sar-ever/

Visa/ApplePay ECI 05 Messaging Confirmation:

E-Commerce Transactions Using Credential-On-File Tokens Provisioned From a Device-Based Token May Be Classified as ECI 05

Regions: US, Canada

15 Dec 2022

Effective 15 April 2023, cardholder-initiated transactions using a credential-on-file token provisioned from a device-based token will be reclassified as electronic commerce indicator (ECI) 05, subject to meeting specified requirements.

Halfway Down This Page:

https://usa.visa.com/support/merchant/library/visa-merchant-business-news-digest.html#:~:text=Effective%2015%20April%202023%2C%20cardholder,subject%20to%20meeting%20specified%20requirements.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick welcomes Matt Vega, the seasoned Director of Fraud Strategy at SMB Financial Services company, Novo Co. With years spent navigating the complex landscape of fraud prevention for prestigious companies like Instacart and Fanatics Digital, Matt provides intriguing insights into effective fraud strategy that will continue to adapt & scale as needed.

Karisse & Matt delve into the importance of understanding good customer behavior and user journeys in order to detect anomalies, and the significant role behavioral biometrics play in this process. They also discuss their experiences with fraud vendors, emphasizing the critical need for creating partnerships, understanding the people & the business you partner with, and the need for businesses to possess strong redundancies and failover systems.

Listen in for an enlightening discussion on Matt's strategy development journey, experiences with Sardine, and thoughts on the future of fraud prevention.

Previous episodes with Matt Vega:

January 2021: From Military Intelligence to Fighting Fraud at Instacart:

https://fraudology-podcast.captivate.fm/episode/episode-16-from-military-intelligence-to-anti-fraud-leader-with-matt-vega-at-instacart

Feb. 2022: NFT Fraud Fighting & Working With MLB:

https://open.spotify.com/episode/7Jk1btDFdProD3tJ4YlLEl?si=81e37ccec7964e62

Feb. 2023: Building a Fraud Strategy for a Complex Business model (also w/ Sidharth Shah):

https://open.spotify.com/episode/1YbaKFEasHV9iPh9i4Tch2?si=3285fae4f458463a

Feb. 2023: Identifying Fraud Before it Happens (also w/ Sidharth Shah):

https://open.spotify.com/episode/2ksLgUvUimf1wmYZ8HLTkh?si=6754e6e281df4701

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this special episode of Fraudology, fraud-prevention expert and host Karisse Hendrick shares crucial tips to help fortify your digital and personal safety against fraud.

While most episodes of Fraudology are geared towards anti-fraud professionals charged with protecting online companies & banks, this episode is for anyone who has asked "How can I protect myself online against online fraud?"

As part of the International Fraud Awareness Week, Karisse discusses the rapid changes in online fraud trends and how they could affect you personally in 2023. Because fraud & scams can impact you in different ways, there are at least 6 core tips that Karisse recommends everyone integrate into their everyday life.

The episode also delves into the value of maintaining personal privacy policies, how to strategically manage passwords across various platforms, and the risk of sharing personal identifiable information.

Karisse also shares insights on how to handle suspicious interactions on social media, the importance of regularly updating privacy settings and debunking common scams.

An essential listen for everyone in this era of information and technology. Tune in and empower yourself against fraud!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this riveting episode of Fraudology, host Karisse Hendrick sits down with banking-fraud prevention specialist and recent recipient of the 2023 "Credit Union Rock Star" award, Hailey Windham.

Windham takes us through her passion for anti-fraud work, sharing insights garnered from her broad ambassador training program and the importance of holistic, collaborate approaches in combating fraud. This conversation delves into the challenges of prosecuting fraudsters and the need for a more robust partnership between financial institutions and law enforcement.

Dive in to discover how Windham navigates crypto coalitions, how being a Fraudology podcast guest and listener enhanced her fraud fighting strategies, and the fundaments of the fraud prevention programs she has established. Join us as we shine a spotlight on the critical work involved in creating a safer financial environment.

To connect on LinkedIn with Hailey (no solicitations, please!): https://www.linkedin.com/in/hailey-windham/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this solo episode of Fraudology, host Karisse Hendrick delves into the rapidly increasing high-stakes of fraud targeting online retailers. -Especially with the holiday shopping season around the corner.

From expanding on the vulnerabilities due to system integrations between vendors & online merchants to the rise of reshipping scams and the use of adaptable AI bots, Karisse explores current trends and tactics employed by cybercriminals that are greatly impacting fraud-fighters and quite literally, keeping them up at night.

With insights on race condition attacks, address manipulations, and the speed of innovations in technology, along with the unexpected impacts of GDPR requirements on fraudsters' knowledge, this episode sheds light on the importance of continually improving counter-measures, collaboration among peers, and staying informed when fighting fraud.

Articles & Episodes mentioned in today's episode:

Krebs on Security: Russian Reshipping Service SWAT USA Drop Exposed: https://krebsonsecurity.com/2023/11/russian-reshipping-service-swat-usa-drop-exposed/

Previous episode highlighting the surge in multiple attack methods exploiting API connections w/ 3rd party vendors: https://open.spotify.com/episode/1fjmmMjtFimiPs09fa0RQW?si=YwlQvF3kQ_yBlSKXzIxv0Q

Episode in 2022 talking about the fraud ring dubbed the "Master Manipulators":

Part 1: https://open.spotify.com/episode/0OgranYsuBxb8svZUrTgBv?si=Tj7GQNcMSa65kCp0efv7mg

Part 2: https://open.spotify.com/episode/62iGFdEZTUFy8ZHStJJnQS?si=hkQ_xJZ_R_yRqzHiS0X_GA

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by Jason T. Brown, a former FBI agent turned whistleblower attorney. They delve into the world of corporate fraud and the crucial role whistleblowers play in exposing wrongdoing.

From discussing various whistleblower statutes to highlighting the incentives and protections available, Karisse and Jason reveal the significance of reporting misconduct and discuss real-world examples of corporate malpractice. Karisse was surprised to learn that a few common practices in tech are technically considered fraud.

Tune in for an enlightening conversation on the power of whistleblowing in combatting fraud and maintaining the integrity of the system.

To connect with Jason T. Brown on LinkedIn: https://www.linkedin.com/in/jason-brown-8188702/

To learn more about his law firm: www.ifightforyourrights.com

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this week's solo episode of Fraudology, host Karisse Hendrick dives into the world of mobile wallet fraud, discussing the rapid growth of Apple Pay, Google Pay, and Samsung Pay usage, and the Rapid YoY growth of fraud losses attributed to these wallets.

Karisse provides a deep dive into some of the loopholes & methods on ApplePay, specifically that create opportunities for fraud to occur and explores the fraud liability assignments/shifts for merchants and banks depending on how the wallet is presented/processed, geography, and the card type used to fund the wallet. She also addresses the increasing costs of combating fraud and the impact of COVID-19 on the rise of contactless payments. She also highlights the importance of how fraud detection technology is used & applied, as well as the importance of anonymous surveys for accurate industry metrics to utilize as benchmarking opportunities when presenting internal metrics to leadership.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is again joined by recurring guest Gil Rosenthal, an expert in Credit & Risk Management for Fintechs, Banks, and Issuers. Karisse recently received a couple of great questions from Fraudology listeners in the financial services space, and asked the best person she knows in this side of fraud prevention & risk management to help her answer their questions.

Question One: We’ve been getting slammed with CNP, Token, COF and general eCom fraud for the past year or so. We are having difficulties understanding what’s happening, since we only know what fraud looks like on our end!! We don’t understand what we’re looking at when we see the same merchant ID with multiple acquirer IDs. We don't know how to identify if a terminal is legitimate or a possible stolen terminal that’s been changed programmatically. We don’t know if we’re looking at legitimate monthly charges being runs seconds apart from each other, or if we’re looking at a dark web purchased list of cards being tested!! Do you know where an issuer could go to learn these things?

Question Two: I’m in the financial services sector and would like to transition to a role in fraud and payments risk at a retailor or processor. Any advice?

Listen to this episode to hear answers to these questions from guest Gil Rosenthal & host Karisse Hendrick. They'll discuss the significance of identifying any abnormal activity and spikes in transactions, the importance of understanding specific terminology in different industries, and the benefits of networking and connecting with others in the field.

From career transitions to detecting potential issues, Gil & Karisse provide valuable advice and actionable tips for fraud prevention professionals.

To connect with Gil Rosenthal or to inquire about his consulting services: https://www.linkedin.com/in/gil-rosenthal/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

The word "fraud" is often used to describe identity theft, payment fraud, account takeovers, etc. In this solo episode of the Fraudology podcast, host Karisse Hendrick explores the concept of fraud through unconventional examples. She clarifies the potential harm of bots used to secure popular reservations, the impact of review fraud on companies, boarding scams exploiting Southwest Airlines' processes, and even delves into a humorous story about a man who faked over 20 heart attacks to get out of paying for expensive dinners

Are these cases of fraud? Or, just harmless, opportunistic schemes?

Articles mentioned in this episode:

https://viewfromthewing.com/the-dark-side-of-pre-boarding-how-scammers-get-the-best-seats-on-southwest-airlines/?

https://www.insider.com/man-faked-heart-attacks-20-times-avoid-paying-bill-police-2023-10?

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick was inspired by previous guest of Fraudology, Andrew Austin to candidly share her own motivations for fighting fraud & how they adapted throughout her career journey.

She discusses the challenges and frustrations faced in the industry, the importance of data analysis in driving results, the value of skepticism, and the need to constantly educate others about fraud prevention. Karisse also emphasizes the value of learning from others' experiences and highlights the unique bonds formed with fellow fraud fighters.

She also dives into the discovery of her own purpose within the anti-fraud industry, of supporting the industry as a whole and facilitating collaboration among fraud-fighters.

Tune in to gain insights from Karisse's personal reflections and the lessons she has learned along the way.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Never did Karisse Hendrick, host of Fraudology, expect to talk about a popular reality show where entrepreneurs pitch their companies to an investor on TV, and the investor decides if the product is something they would like to invest in with their own money; in relation to online fraud.

But, thanks to a relatively new company that visited the "Shark Tank" on its most recent episode, Karisse thought this was a good time to provide a heads up to online companies in all verticals. On the episode that aired on the 13th of October, millions of viewers internationally watched the founders as they pitched their company, Bot-it to the investors. But more importantly, the founders of Bot-it claim to be the first B2C bot service with a simple to use user interface.

So, Karisse thought this was a good reason to as a chance to delve into the world of purchasing bots, reselling businesses, and the challenges faced by cybersecurity teams in detecting and preventing bot activity. While also taking opportunity to warn Fraudology Listeners of the possible shift in legitimate user behavior, as well as a change in the motivations for the use of Bots,

Karisse discusses:

• The first use of scripted programs/attacks (known as "bots")
• Why a company's cybersecurity team often manages the relationship with most traditional bot detection vendors
• How purchasing-bots ("sneaker bots") and log-in bots have had a real impact on fraud,, and implications of bot purchases
• The two main groups of users/core motivations of bot users (until now); and why more legitimate customers with no technically expertise may have gotten the impression that using bots online are legal & easy to use
• Why the "Shark Tank Effect" on this company, Bot-it may impact online fraud departments (in ecommerce, fintech, and even banking)
• Why the usage of bots can often result in orders placed by bots being canceled due to company policies
• The importance of clear policies and communication to reduce additional volume of calls to customer service call.
• Predictions & advice for those who may suddenly be experiencing purchases or log ins made by bots making purchases or logging in, without typical behaviors that would indicate fraud or re-selling activity.

With insider knowledge and expert advice, Karisse highlights the evolving landscape of fraud prevention and emphasizes the significance of building trust with end consumers.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick welcomes back Sidharth Shah, lead product manager of Onboarding and Identity at Novo, a B2B Financial Services Startup. Sid shared some of the ways he's challenged himself professionally in the last year, and what he's learned & accomplished from pushing himself out of his comfort zone. He & Karisse also shared some of their experiences and connections they've made within the Fraudology community and at industry events.

From the importance of data-driven decision-making to the value of diverse perspectives, specifically as it relates to fraud; Karisse and Sid also offer practical tips and perspectives for anyone in fraud prevention and on creating opportunities in their career.

To Connect with Sidharth (Sid): No Solicitations Please!

https://www.linkedin.com/in/sidharth-shah/

To listen to more of Sid's perspective:

Episode 169: Building a fraud strategy for a complex business model w/ Matt Vega & Sid Shah Novo.co

Episode 170: Identifying Online Fraud Before it Happens w/ Matt Vega & Sid Shah @ Novo.co

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Too often, fraud-fighters feel undervalued, underappreciated, and misunderstood. When trying to communicate the importance & impact of the fraud team, and trying to convey a sense of urgency to leadership, there are often assumptions made that just aren't true. Or productive.

On today's episode of Fraudology, join host Karisse Hendrick as she welcomes back John Matas, former Global Director of Risk & Fraud for Etsy and Corporate Principal for Fraud & Profit Protection at Macy's, a now currently the founder & principal consultant of BlackLight Security.

While John considers himself a financial crimes investigator at heart, and an outspoken advocate for fraud prevention, when entering a room with execs or other stakeholders within an organization, he strategically doesn't lead with that.

And today, he shares the importance of bridging the gap between fraud prevention and business objectives. Along with his reasons for translating the vast importance & influence the Fraud/Trust & Safety dept, why he started to form this strategy, and how helpful it has been in his career (plus, unexpected outcomes to this approach).

From addressing the impact of account takeovers on customer lifetime value to navigating the challenges of false positives, John shares valuable insights and practical advice for building successful fraud prevention programs.

To connect with John directly with questions, a connection request, and/or a new opportunity, send him a message on LinkedIn:

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by her friend and Financial Services Risk expert, Gil Rosenthal to discuss the vulnerabilities and challenges of multifactor authentication. They explore various methods of verification, such as One Time Passwords (OTPs) via SMS or email, authentication apps and magic links, and examine the importance of monitoring unauthorized use claims after MFA was successful for account access or account activity (withdrawals, large purchases, etc.).

Gil & Karisse also delve into the indicators used to discover one of the five root causes of spikes in an MFA "attack". Such as, sudden changes in phone companies or a recently updated phone number or email address in an account, and they highlight the importance of analyzing the cause to identify a successful strategy to thwart more attempts. And, they also provide signs to identify when an unauthorized claim was made by the account holder ("1st party"/"friendly" fraud.

They wrap up the conversation with a few examples of successful strategies (both technical & process-based updates) to implement to identify & "stop the mouse" in this never-ending Cat-and-Mouse "game"!

Join the conversation as they shed light on the evolving tactics fraudsters are using to get around MFA, and the ongoing battle to safeguard user accounts.

To connect with Gil Directly (to gain a great person to follow & learn from, learn about his consulting services, and/or his new venture in Financial Services data management & reporting, Choir):

https://www.linkedin.com/in/gil-rosenthal/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Viral pop culture moments often happen unexpectedly, and can have unpredictable side effects. Last week we were reminded of this when a pop star's attendance at an American football game prompted a popular athletic brand to sell out of the style of shoes she wore to the game. And, sales of the jersey with her suspected boyfriend's name & jersey number shot up over 400% sales from the week before.

In this solo episode of Fraudology, host Karisse Hendrick explains what these pop culture moments have to do with Fraudology as she delves into the fascinating world of international reselling and its impact on online fraud. From the rise of cross-border shipping and payments to the influence of social media and viral trends, she explores how certain items can become lucrative when sold on secondary marketplaces and/or in different geographical regions.

Karisse also shares stories and insights from her experience in fraud prevention, discussing the some of the (often unknown) challenges faced by retailers, and the importance of adapting systems to evolving customer behavior and trends. Tune in to discover how companies can navigate reselling, prevent fraud, and stay ahead of unexpected trends.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

In this solo episode of Fraudology, host Karisse Hendrick answers the question so many fraud-fighters have asked her lately. -It's not just you or your company. Fraud IS getting worse. -In size and scope.

From identity theft to reshipping schemes, supply chain exploits ATOs, and Refund Claims Fraud, Karisse provides a comprehensive overview of the contributing factors that have created a "perfect storm" that is not only changing the methodology & technology being used to perpetrate cybercrime & financial fraud, but also increasing the volume of perpetrators, and overall losses.

But, all hope isn't lost. By better understanding the root causes of these changes, by studying the ever-evolving tactics, and by continually evaluating current and prospective 3rd party solution providers within your company's risk stack; some companies & financial institutions are keeping up with these changes more than others.

Karisse ends the episode sharing the #1 best thing you can do right now to prepare for this "storm". Whether your company has already seen some of the impacts or not yet. Without doing this, it will be 100% more difficult to obtain the resources & support needed to be equipped to handle this new normal.

Article mentioned in the episode: AI Bots Are Way Better At Captchas Than People: https://frankonfraud.com/fraud-trends/ai-bots-are-way-better-at-captchas-than-people/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by Patrick Chen, a product expert who has specialized in solving complex risk-related problems creatively with technology for some of the largest online companies & platforms in the world. All of those experiences led him to become the co-founder of Spec, a risk & compliance platform that allows its users to approach fraud, and ultimately their (legitimate) customers' experience in new ways.

This conversation begins with a discussion about the "problem space" in online commerce & financial services. While we've collectively come a long way from where we were as an industry, it's clear to a majority of fraud-fighters (including the host & her guest) that all of the tools & technology that got us here, will not be able to take us through the next 10-15 years. -At least not without more defeat to cybercrime year over year.

Patrick talks about his shared vision of Spec with his co-founder and team of employees, in providing an infrastructure that provides raw data & flexibility necessary for combating fraud. It's a solution they wish they had when they were working to build a risk infrastructure from the ground up at one of the largest online marketplaces in the world; all with less engineering resources & priority than they needed.

And then....Patrick shares the extended vision of the Spec platform, as a marketplace (or an "app store", as a comparison). He shares their belief in the need for intellectual property development & ownership in the industry (for fraud-fighters, by fraud-fighters), the opportunities for experienced fraud-fighters to design & benefit from new solutions on the Spec marketplace, and the importance of understanding different industries to effectively combat fraud.

Karisse then shares a "secret" she's been keeping for over a year, about the first independently designed module on the Spec marketplace; one that will provide transparency & autonomy to retailers targeted by refund claims fraud (aka- refund fraud). And, she can't wait to see the brilliant product ideas of innovative fraud leaders come to life to provide dashboards & actionable workflows to benefit the industry (and their own pocketbooks, directly!)

To connect with Patrick directly: https://www.linkedin.com/in/patrickchen30/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Every executive in the corporate world is asking themselves how they can avoid their company from becoming the subject of headlines like MGM has been recently. And, as more information becomes available about the cause of the chaos, it becomes clear that this type of attack can happen to any type of company, despite how much is invested in secure infrastructure & systems.

To help Fraudology listeners learn from this now infamous attack, host Karisse Hendrick invited renowned corporate spy Robert Kerbeck to delve into the world of social engineering, how easy it is to steal information and/or access from the world's largest organizations, and its devastating impact on organizations.

From the tactics used by "rusers" (social engineers) to manipulate employees over the phone to who the best "targets" are & what they will research ahead of time, to the exponential threat of ransomware attacks when combined with social engineering. Kerbeck shares his invaluable experience & insights to provide Fraudology listeners with practical tips to safeguard sensitive information and to be aware of unusual requests, as he reiterates the urgent need for improved training and verification processes.

Consider sharing this episode internally with leaders in customer service, InfoSec, and Senior Leadership & ask for a follow-up meeting to discuss what you can do to prepare employees for social engineering attempts.

Don't miss this eye-opening conversation that uncovers the dangerous reality of cybercrime and its potential consequences for businesses of all sizes.

The best way to prepare your employees for social engineering attempts is to hire an engaging public speaker/corporate trainer to share memorable tips disguised as entertaining stories. Robert is one of the best!

To connect with him on LinkedIn: https://www.linkedin.com/in/robert-kerbeck-12aa7a11/

To purchase his book, learn more about his previous career, watch the trailer for his upcoming TV series, or to inquire about his corporate training program, go to www.RobertKerbeck.com

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick delves into the world of cybersecurity, the evolving tactics of hackers, and why it's important for online fraud professionals to pay attention to data breach news & trends.

Because online fraud is often the preferred method of monetizing from cyber attacks, it's important to understand the supply chain of information that could be available to cybercriminals soon.

In light of the recent security breach at MGM (at least all US locations) & Caesar's Entertainment in Las Vegas, Karisse shares some of the research she's done to better understand what happened, and how a similar attack can be prevented. From the vulnerabilities & threats of social engineering to entering through the 3rd party system used for account & identity verification & sign-on flow, to ultimately encrypting all data in their Active Directory. -These steps are relatively simple for some groups, so it's imperative that fraud & cyber teams work together to "patch" vulnerabilities within their org.

Also discussed: Ways to use these headlines as a catalyst to communicate threats to leadership and suggest social engineering training & enhanced verification processes. Should the data being held captive be released, the types of fraud vectors different companies should expect, and how to look at the types of data exposed via data breaches to determine which fraud methods your company or financial institutions may rely on.

Several articles were referenced for this episode. Including:

https://www-dailymail-co-uk.cdn.ampproject.org/c/s/www.dailymail.co.uk/news/article-12505921/amp/MGM-Resorts-Las-Vegas-cyber-attack.html

https://techcrunch.com/2023/09/14/mgm-cyberattack-outage-scattered-spider/

https://www.reuters.com/business/casino-giant-caesars-confirms-data-breach-2023-09-14/

https://www.darkreading.com/application-security/okta-flaw-involved-mgm-resorts-breach-attackers-claim

https://arstechnica.com/security/2023/09/a-phone-call-to-helpdesk-was-likely-all-it-took-to-hack-mgm/

https://www.vox.com/technology/2023/9/15/23875113/mgm-hack-casino-vishing-cybersecurity-ransomware

https://www.trellix.com/en-us/about/newsroom/stories/research/scattered-spider-the-modus-operandi.html

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this solo episode of Fraudology, host Karisse Hendrick responds to a recent article written on LinkedIn about the interview episode with Nate Kharrl, CEO of Spec titled "Breaking News: Fraudsters Exploiting 3rd Party Fraud Tools". Karisse always welcomes healthy discussion and new opportunities to learn. -Especially if they're presented in good faith, and accurate.

While responding to the article, Karisse starts the episode with a bit of a refresher course on several aspects of the original topic. Including: some of the methods used by fraudsters to exploit some 3rd party fraud tools, the symptoms of these kinds of attacks, the gaps these are caused by on the client & vendor side, and ways to decrease your exposure to exploits.

It's true that fraudsters testing thresholds to see what they can get away with is nothing new. But, what IS new (and scary for those impacted!) are the high tech ways this is now occurring AT scale; often without visibility to track their activity.

Karisse also delves into some of the vulnerabilities of network consortiums, the importance of reliable data sources, and the risks & limitations of relying solely on device information and/or behavioral data (via Java Script + API) for risk evaluation. She also explains two of the methods most commonly used by bad actors to quickly identify which 3rd party fraud/risk providers that each website relies on.

Karisse wraps up the episode with a few suggested questions to ask your 3rd party fraud and/or bot detection provider if you've recently seen declines in their accuracy; along with a few strategies, process changes, and alternative or supplemental technology options for those companies that don't have the luxury to simply replace their current core fraud solution.

Bottom line: Fraud & bot detection technology MUST continually innovate since cybercriminals are continually searching for work arounds. Solution providers need to make innovation a part of their on-going business plan as inevitably, some of the methods & technology frequently used to detect bot attempts, risky transactions and/or accounts, won't work as well as they once did.

Note: For those solution providers that have been receiving calls or emails from your clients, asking some of the questions that are suggested, it's important to not respond in a defensive way or to place blame elsewhere. And to instead, focus on ways that

Special thanks to Frank McKenna for taking the time to thoroughly research this topic, and for writing a thoughtful & informative article on the topic. This article should be read by everyone. -Either as a stand alone article, or as a companion piece to the original episode which aired on August 26, 2023, you are sure to learn more on this topic.

https://frankonfraud.com/fraud-trends/uh-oh-fraudsters-found-ways-to-exploit-your-fraud-scores/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick sits down with Andrew Austin, Senior Manager of Fraud Technology for CarMax, to discuss his journey as a fraud fighter and the importance of having a clear mission and purpose in the industry. From his experience in anti-terrorism in the US Military, transitioning "from boots to suits" working within anti-money laundering and banking, and finally what lead him to pursuing Sr. leadership role focused on fraud strategy in e-commerce/lending.

Andrew shares insights on his "why" throughout the different phases of his career within the last 20 years, and how (and why) his reason & purpose for having a career in anti-crime & threat detection changed over the years with maturity & perspective.

As you listen to what Andrew has discovered about himself and his overall purpose in our industry throughout his career journey, both Karisse & Andrew hope you will be inspired to identify your own personal mission statement for now. -and for the future you.

Because, as Andrew will share, this can become your guiding force in your current role, the positions you hold in the future, and the people you choose to work and align yourself with. As important as it is to learn about new fraud trends & technology, Fraudology was also created to help "fraudologists" gain new perspectives & clarity in all areas. -Including their personal development. 

But first, Karisse asked Andrew to share a story he recently shared with me that is sure to bring smiles to anyone's face. -Especially if you are (or will soon be!) a fraud-fighting parent.

To connect directly with Andrew on LinkedIn (NO solicitations, please!):

https://www.linkedin.com/in/awaustin/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse has the pleasure of hosting Eric Boles; a former special agent of the US Secret Service and former leader of e-crime investigations at StubHub, Yahoo, and AOL.

Eric shares his insights on the rise of cybercrimes and the urgent need for consequences and accountability to curb online financial fraud. From navigating the unfair chargeback rule system to building successful relationships with law enforcement, Eric provides valuable strategies for companies to proactively investigate and prosecute fraud. -Ensuring the protection of their data, reputation, and shareholders' money.

Eric and Karisse touch on several related topics, including why more online companies should be investing in an investigations department, and all of the benefits that will provide. Additional benefits of having a dedicated person/team to investigate fraud across dozens to hundreds of related accounts, should be the Norm, (according to Karisse) as they can become great at picking up patterns that an ML model may not catch, building relationships with various law enforcement agencies, and working with federal agents & the US District Attorney.

Throughout this conversation, Eric will share a few stories of post-transaction investigations he has investigated and/or overseen; including the international fraud ring that resulted in his employer recovering financial restitution (above 7-figures USD!) from the seizure & sale of items that the fraudsters' once owned.

Join us as we delve into Eric's impressive career and uncover his methods for catching perpetrators and advocating for post-transaction investigations.

Eric Boles is now available for consulting or FTE remote opportunities in all areas of e-crimes investigations such as: phishing campaigns, "pig butchering" scams, malware/ransomware, online payment fraud, non-payments fraud (ATOs, Promotional abuse, etc.)

To connect with Eric (Especially if you're looking to hire someone with his "unique set of skills"), connect with him on LinkedIn:

https://www.linkedin.com/in/eric-b-21605942/?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAjn8vIB3SCNCfDmnh4n5PZCy2lx5dN-7JY

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this solo episode of Fraudology, host Karisse Hendrick explores the pitfalls of relying solely on RFIs (Request for Information) and/or RFPs (Request for Proposals), and how they often lead to unintentional consequences that too many fraud technology buyers (merchants, fintech, Financial Institutions, etc.). While this has been a longtime, standard practice used to compare & select 3rd party technology partners, Karisse has seen too many that end up incentivizing bad behavior from potential vendors.

What kind of bad behavior could be initiated with the submission of an RFI or RFP to a potential solution provider? -Tailored responses to fit buyers' preferences, and not necessarily the features of their own products, high pricing, being sold additional services that aren't necessary, contract loopholes, and ultimately selecting the solution provider that tells you what they know that you want to hear, and not what is necessarily accurate.

In this episode, Karisse provides an in-depth overview of common mistakes that are made in RFIs/RFPs sent to fraud providers, how those can be manipulated to tell you what you want to hear, and often lead to frustration a few months after implementation when you realize the product/service wasn't as good as they made it sound. And starting off a relationship with a new client on the wrong foot isn't good for the vendor and their long-term business goals, either.

Karisse also shares why she doesn't rely on traditional RFI/RFP processes when working with clients to select new solution providers for their fraud & payments needs. Instead, she emphasizes the importance of listening to user feedback, highlighting themes of customer satisfaction and dissatisfaction, and hopefully relying on the ultimate gold standard for vendor selection: A live POC (Proof Of Concept).

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Over the last several months, dozens of merchants have reported anomalist fraudster behavior that they haven't been able to detect or understand the root cause.

• Fraud detection systems not being as accurate as in years past (higher declines, false positives, and chargebacks)
• Chargebacks for orders that were only 1 or 2 points below their fraud tool's decline threshold (How do they know my fraud vendors' scoring system?!)
• Bot attacks that bot mitigation/detection companies are unable to detect

And then, Karisse spoke with her friend, and the CEO of Spec, Nate Kharrl. Because of the enhanced visibility that Spec has into every customer journey for each of their e-commerce & B2C Fintech clients, he & his team at Spec have had the ability to watch, in real time, as fraud rings exploit different gaps within the API connections between online merchants & their 3rd party vendors. And the results? -Exactly what merchants have shared with Karisse in the last year.

So, Karisse asked Nate to join her on Fraudology ASAP to share the different types of exploits targeting the system connections between online companies & several fraud solution providers that they've observed.

While knowing the "what" is 1/2 the battle when trying to understand new fraud tactics, Nate helped fill in the blanks for everything else you & your company need to know, to identify 1. If these attack methods are targeting your company/vendor communication and 2. What can be done to close the gaps (and because Nate isn't a "typical vendor", he provided suggestions that can be done without using Spec as a platform; although, in most cases, using Spec would be easier. -And faster!). Some of the other points covered:

• The different ways fraudsters are exploiting 3rd party fraud tools, which types of 3rd party tools are most vulnerable, and how they are able to exploit specific gaps within the communication flow between a merchant & their provider (often without you seeing them until the losses already occurred)
• The symptoms your company may be experiencing due to each of these tactics
• The standard "party line" you're probably told when asking your provider the reason for a sudden change in performance (But also, why they may not know any better)
• Why fraud vendors aren't necessarily at fault for these gaps and what can be done to close the gaps to prevent these particular exploits (w/ or w/o Spec's TrustCloud)

In online fraud prevention, especially, knowledge is power. Because, when we know more, we can do more. And this episode should be a MUST LISTEN to everyone in online fraud prevention because our tools are under attack, and need to be better protected!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this solo episode of Fraudology, host Karisse Hendrick explores the topic of vendor relationships in the context of online fraud fighting.

Through conversations with fraud fighters, Karisse has observed recurring frustrations among merchants, fintechs, and banks when it comes to their vendor partnerships. She shares insights on vendor selection, the challenges of finding reliable solutions, and the importance of customer feedback in evaluating providers.

Karisse also discusses a LinkedIn post by Andrew Austin of CarMax, offering tips and action items for both vendors and merchants. Tune in for valuable advice on maintaining successful vendor relationships in the ever-changing landscape of online fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick is joined by Jordyn, her 19-year-old daughter, to discuss the challenges of parenting in the digital age. As a fraud fighter and a parent, Karisse knew the importance of teaching internet safety to her child, from when she got her first smart phone, got her 1st social media account, and continued to grow up as technology continued to advance.

In this episode, Karisse laments over her parenting style when it came to technology, and Jordyn shares her honest opinion about what she thought about it then, and what she thinks about it now. Was mom too paranoid? Or was mom just trying to give her knowledge to keep herself safe online (or as much as possible, anyway).

Rounding out the conversation, Jordyn answers a few questions from Fraudology listeners (and their kids) about her mom, her mom's podcast and if she wants to be a fraud-fighter as an adult.

Topics include insights on social media precautions to smartphone usage, and they delve into various topics to offer practical advice for navigating the online world while ensuring the safety of our loved ones.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Karisse is again joined by her friend, and the Sr. Manager of Risk for Wish .com, Vineet Grewal. 3 weeks ago, Vineet talked about why she has made "approval rates" her North Star. This week, she's sharing some of her tips for creating a business case to engage & influence senior leadership for the resources needed to implement better solutions for more data and accuracy.

While talking about the methods & steps she's used to effectively present to senior leadership, Vineet also uses an example of a specific fraud attack that she swears she will never forget. Taking us on a journey from the moment she first discovered refund claims fraud (aka: refund fraud) on the system, to being granted approval of the proposed changes she brilliantly presented to her executive team, and then to share the result of the implementation of .

They wrap up the conversation with Vineet reminiscing about Saturday morning cartoons, and how one of them in particular makes the perfect metaphor for the life of a fraud-fighter!

To connect directly with Vineet (No solicitations please!): https://www.linkedin.com/in/vineet-grewal-7395002b/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Can fraud experience in the banking industry easily transition you on to the e-commerce side of fraud? What about Vice Versa?

In this episode of Fraudology, Karisse is on the road for another client trip. After presenting a training to the employees of a FraudTech vendor that supports banks, Financial Institutions, and Fintechs, she shares one of the concepts she talked about in the training course.

-How, even though most of the terminology is the same in both areas of fraud prevention/revenue integrity, for the most part, that's where the similarities end. She talks about how the differences in consumer behavior, the nature of the consumer/entity relationship, regulations (like KYC), the differences in data collected, and the very nature of the items being protected/stolen require very different ways of thinking about detection. And, for the most part, they require different types of tools to identify fraudulent behavior.

These comparisons created a great conversation when Karisse was presenting it to this group in person, so she hopes you appreciate the comparisons, and the opportunity to think more about the different skills, technology, and knowledge needed for each sector online (and multi-channel).

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick invites return guest & listener favorite, Gil Rosenthal, a fraud prevention strategy expert & a Fintech Advisor, to discuss the importance of storytelling and strategic thinking in protecting companies and users from fraudulent activities.

They delve into the methodology of storytelling in fraud prevention (used by fraud departments in top companies, such as PayPal), and emphasize the need for a proactive approach to anticipate fraudsters' tactics. From analyzing unique patterns and dollar values to identifying band-aid & long-term prevention solutions to understanding the impact of different strategies and actions, they explore key strategies for staying ahead in the ever-evolving world of fraud.

Tune in to gain valuable insights and learn about the fascinating world of fraud prevention.

Links:

As mentioned in the intro, the 2023 Fraudology Benchmarking Survey (Sponsored by Forter) can be viewed here; with no e-mail or contact information required!:

https://resources.forter.com/fraud-fighter/2023-benchmark-report

To connect with Gil on LinkedIn or to inquire about receiving the full training course as overviewed in today's episode:

https://www.linkedin.com/in/gil-rosenthal/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse highlights 3 fraud stories that you will want to be aware of. -Either for awareness, or possibly for a bit of "fraud nerd" comic relief.

First starting out with why the promised episode of an interview with a "special guest", Karisse's daughter has been replaced with an episode of Fraud News for this week. But, this episode WILL be coming soon to Fraudology, where Karisse's teenager will share her own experiences as a "fraud-fighter's daughter, the best advice her mom has given about internet safety, and she'll answer questions submitted by Fraudology listeners (and some of their kids!).

This week, the news was a mix of terrifying or puzzling revelations about professional cybercrime rings, and a new Visa card that will most likely be attractive to them. But, for the 1st story, which was first shared in the weekly newsletter published by Frank McKenna, of FrankonFraud.com, was enough for Karisse to bring back a popular segment from the past. "What The Fraud?!"

From how Chinese Scammers are hiring creative thinkers to design new scam MOs, to the newest Visa Card marketing itself as a "No KYC Visa card" (Is this Legal? Will it Last?), and a Celebrity Plastic Surgeon in Beverly Hills is hit with a two-fer: The "old" data breach + financial fraud trick. -You'll hear highlights of each article, along with thoughts, questions, and additional commentary from a fraud expert; She'll also share why these are stories for online fraud-fighters to be aware of.

Original Articles:

Domain Experts Hired to Help Chinese Scammers Create New Fraud Scams

https://www.databreaches.net/more-plastic-surgery-patients-have-their-nude-photos-and-information-leaked/

Beverly Hills Plastic Surgeon - Data Breach Victim Website -Looks like they've since removed the impersonation alert from their site mentioned in this episode & replaced it with a "Data Incident notice", minimized on the Right side of his website

https://fintechbusinessweekly.substack.com/p/stripe-celtic-bank-power-no-kyc-stablecoin

Join us as we explore this fascinating yet frightening aspect of the internet.

Don't forget to like, share, and subscribe for more insights into the world of fraud prevention.

#Fraudology #CyberSecurity #DarkWeb #FraudPrevention #KarisseHendrick

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Karisse answers some of your questions about parenting a child in the "digital age". -Especially as someone who is sometimes too aware of the dark sides of the internet.

For those of us who are parents and fraud-fighters (or in Trust & Safety), there's no doubt that these are the two most important "jobs" we've had and they're at the core of our identity. And, it can be a difficult balance, especially in the 2020's when we especially know all too well that the internet can be powerful in both positive & negative ways, and it becomes a big part of our child/children's lives. How can we keep our kids safe, while also allowing them the freedom to explore the world via the internet?

Thanks to some great questions from listeners of Fraudology, Karisse discusses the importance of educating teenagers about the potential risks they face online every day. From phishing scams to identity theft, she provides practical advice on how parents can equip their children with the knowledge and tools to stay safe online. She will never claim to know everything or to have done everything right. But, her smart, kind & resilient daughter is proof that she didn't mess up TOO much!

If you're a parent, this episode is a gold mine! Don't forget to like, share, and subscribe for more insightful content. #Fraudology #KarisseHendrick #FraudPrevention #ParentingTips #DigitalSafety

And, on Thursday's episode, Karisse's daughter will join her to answer several questions they both received from fraud-fighting parents (and some of their kids!) asking advice as their kids get older and want to interact with the world via the internet.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Vineet Grewal, Senior Manager of Risk for the popular marketplace Wish .com joins Karisse to talk about her passion for fraud-fighting, people leadership, and relentless improving authorization rates.

With an incredible skill for remembering even the smallest details of sophisticated fraud cases and an impressive knack for implementing complex risk stacks for reducing various types of marketplace fraud attacks, Vineet has quickly become a go-to resource by her peers.

But as important as identifying & preventing fraud and abuse attempts on the platform she works for is, she says her "North Star" has become approval rates. While some may think that reducing chargebacks is the number one goal of a fraud leader, Vineet explains why that goal should always be balanced by increasing sales.

Other topics related to improving approval rates come up, such as: the importance of measuring approval rates from end-to-end, and not just at the front end; being aware of variables within different geographic markets such as holidays, consumer behavior, and the nuances of various payment methods; holding vendors accountable; the importance of using data & storytelling to communicate with cross-functional departments.

To connect with Vineet directly (solicitations & cold messages will not be responded to): https://www.linkedin.com/in/vineet-grewal-7395002b/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

We're switching up this week's episode format with a solo episode from Karisse 1st. (And an interview with a great fraud-fighter on Thursday!)

In a world where we can drive a stranger's car, sleep in a stranger's house, and buy tickets to a Broadway performance from someone we don't know, it's important for those companies to plan for the worst before it happens. Not only to keep customers happy, but to prevent credit card disputes (chargebacks).

In this episode, Karisse shares some of the unexpected challenges & change of plans from a recent family vacation, and how the vacation could have been so much worse if it weren't for the Trust & Safety policies of the 2-sided marketplaces she booked portions of their trip on.

For anyone in Trust & Safety/Chargeback prevention, it's important to put ourselves in the shoes of our customers. People spend money with companies that they like & trust. And not providing the trust ahead of time, and throughout their experience can be detrimental. Often resulting in the loss of active users, potential users, and loss of revenue + extra expenses due to complaints and/or chargebacks.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Shawn Kelley, Former Director of Payments & Risk for SeatGeek returns to share another fraud strategy success story. This time, the problem being solved was the length of time for the feedback loop on orders the fraud system wasn't identifying (aka- Fraud Chargebacks) was too long. This situation is most common for online companies that rely on & need to update rules engines, systems with supervised Machine Learning, and most any fraud tool that needs to learn from it's mistakes, and generally that time frame is in weeks, not days or hours, resulting in more fraud being missed until the 1st chargeback or notification of fraud is received.

By re-directing the placement and the overall focus/job duties for their team of fraud analysts, Shawn & his leadership were shocked by all of the positive outcomes!

• Identifying fraud attacks & new methods in hours, instead of days to implement a feedback loop into their supervised machine learning system, and giving the fraud team the ability to help their Finance with more accurate forecasting numbers
• Increasing annual PROFITS (not just revenue) by 10's of millions of dollars
• Much happier & fulfilled fraud analysts which translated into a better team culture and higher employee retention rate

Whether this specific scenario is one your company faces, how Shawn & his team thought about a solution to the problem & the surprising outcomes they experienced can inspire you to look at a way that "things have always been done" in a different way, and to test possible solutions to identify the right one.

To connect with Shawn directly, or to speak with him about his consulting services in e-commerce fraud & payments strategy & product improvements, you can reach out on LinkedIn: https://www.linkedin.com/in/shawnkelley/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

The worst reason to do something is "because it's how it's always been done". -Especially in a landscape that is continually changing & adapting. And, when it comes to fraud, if new ideas or processes are being implemented, chances are you're "inventing the wheel" (starting from zero). That's why it can be so helpful to learn about strategies that have been implemented that resulted in success on several levels.

In this episode of Fraudology, Shawn Kelley, former Director of Payments & Risk for SeatGeek is back, to share two of the out-of-the-box solutions he & his team implemented to solve common problems shared by online fraud teams across industries.

On today's episode, Shawn talks about a revolutionary (but it makes so much sense!) way that he and his team looked at and worked towards greatly improving their customer's experience, ensure the highest percentage of throughput (total revenue), and reduce false positives while improving detection abilities. Even if your company is significantly different than the example provided today, you are sure to be inspired to think differently about the holistic customer journey, and not only "putting out fires" in one part of the customer flow, one at a time.

Shawn will be back on Thursday to share how he turned their manual review process on it's head while not only catching more fraud attempts faster, but by increasing the company's annual profits by 10's of millions of dollars. You won't want to miss it, so subscribe to Fraudology to be alerted as soon as the next episode is out!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

As a follow-up to the conversation with Frank & Mary Ann on Tuesday's episode, Karisse talks about two of the predictions that she contributed to their combined list for 2023.

Did these two predictions prove to impact the online fraud industry as much as expected? Or could they become more of an issue in the 2nd half of the year?

The two main topics of this podcast are: The 2023 Visa Rule "Update" referred to as "Compelling Evidence 3.0" and the current status** of the impact to CNP merchants since going into affect in April 2023.

And the insular fraud attacks that leverage cyber skills (hacking, data breaches, DDoS attacks etc) with financial fraud methods.

(**Since recording this episode, more information has been provided to show that while some merchants aren't seeing much of an impact, others are seeing more drastic changes to their fraud chargeback win-rates than was represented in this episode. The reasons behind the inconsistencies still need to be investigated, but we'll try to provide an even newer update once one is available.)

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, Fraud experts and long-time friends Frank McKenna (author of the Frank On Fraud Blog and co-founder of Point Predictive) and Mary Ann Miller (VP of Customer Experience at Prove) joined host Karisse Hendrick to re-visit the New Year's Predictions that the three of them shared in Episode # 159 of Fraudology (published 10 Jan., 2023), and in a comprehensive article on FrankonFraud.com*.

• Which predictions came true? (although we wished they hadn't!)
• Which predictions didn't come true? (as much as we thought they would, anyway)
• What fraud issues or headlines have happened in the 1st six months of this year that they didn't predict?
• What can be learned by the online fraud industry (banking/FI, B2C Fintechs/lending, e-commerce, marketplaces, etc.) from the 1st half of this year?
• What are these 3 fraud experts keeping an eye on and/or are concerned about for the rest of the year?

*Original Article: https://frankonfraud.com/fraud-trends/dawn-of-the-shapeshifter-10-fraud-predictions-for-2023/

To connect with Frank McKenna Directly: https://www.linkedin.com/in/frankmckenna/

To connect with Mary Ann Miller Directly: https://www.linkedin.com/in/cybergalmam/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this episode of Fraudology, host Karisse Hendrick dives into 3 fraud-related news stories & talks about how each of these events or issues will impact the fraud prevention industry, and what can be learned from them.

1. 2,700 People That Were Tricked Into Working for a CyberCrime Syndicate Were Rescued in the Philippines https://apnews.com/article/philippines-cybercrime-raids-china-indonesia-malaysia-vietnam-de16f11954700ffd432377267f571892?
2. Unicorn Social Media App Shutdown After Admitting That Over 95% of Its Users were Fake https://techcrunch.com/2023/06/26/irl-shut-down-fake-users/#:~:text=An%20internal%20investigation%20by%20IRL's,capital%2C%20IRL%20is%20shutting%20down.
3. Scammers & Fraudsters Are Targeting Covid Relief Funds Still Available from the US Government, but the gov't won't be the only victims in the end:

https://frankonfraud.com/fraud-trends/covid-fraud-2-0-this-is- the-new-fraud-money-grab/



Other resources also mentioned in this episode:

The Knoble: A non-profit focused on combining fraud-fighters & their tools to combat human trafficking & modern slavery: www.TheKnoble.com

Reports on HTMS (Human Trafficking/Modern Slavery) being used to commit cybercrime:

Pro Publica: https://www.propublica.org/article/human-traffickers-force-victims-into-cyberscamming

Blog article by analysts at Nefture: https://medium.com/nefture/cyber-slavery-a-multi-billion-crypto-scam-industry-the-chinese-mob-1e8cbe6566ff

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

View the 1st Annual Fraudology Benchmarking Report Now!

https://resources.forter.com/fraud-fighter/2023-benchmark-report

(Thanks to the survey sponsor, Forter, no email or contact info is required to access the report!)

In this episode of Fraudology, host Karisse Hendrick welcomes back special guest Shoshana Maraney to continue discussing the newly released Fraudology benchmarking survey results. While on Tuesday's episode they talked about some of the areas that surprised them, today they dive into the topics that most fraud leaders collectively knew (in their gut/intuition), but until now, we didn't have reliable or actionable data to present to leadership.

Some of the topics from the survey discussed today include: the importance of trusting peers' experiences when evaluating fraud solution providers, what factors will cause a merchant to consider leaving their current provider, and the need for better customer care & product innovation in the fraud technology (vendor) space.

Karisse & Shoshana highlight other outcomes from the survey on topics such as salary ranges, embracing change, and the growing focus on improving the entire customer experience/journey.

This episode, and ultimately the survey report both offer valuable insights and actionable takeaways for fraud professionals. Get ready to gain a deeper understanding of fraud prevention strategies and the power of data in this engaging conversation.

To connect with Shoshana Maraney, Content Marketing Strategist for online FraudTech companies & co-author of "Practical Fraud Prevention", published by O'Reilly publishing:

https://www.linkedin.com/in/shoshana-karin-maraney-26758736/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

The 1st Annual Fraudology Benchmarking survey for e-commerce fraud prevention is now available!

https://resources.forter.com/fraud-fighter/2023-benchmark-report

(No email address or contact info needed to access this report, thanks to the survey Sponsor, Forter!)

Almost 9 months ago, Karisse mentioned on an episode of Fraudology that she has long wanted to provide the industry with a benchmarking survey that asks the questions that would 1. Help fraud leaders do their jobs better (by providing best practices & benchmarks) and 2. Help fraud leaders communicate their jobs better to leadership & other areas of their business.

Thanks to:

1. Forter (for sponsoring the survey & for respecting the autonomy of Fraudology to select the questions & write the report to provide the information needed most by the Fraudology community)
2. Channel Research (for performing the survey & ensuring it was statistically relevant)
3. Shoshana Maraney* (for co-writing the questions & the report, and especially for keeping Karisse on track)
4. The 500+ leaders in charge of fraud metrics for e-commerce & B2C Fintechs...

...that wish is now a reality! And Karisse & Shoshana are excited to tell you some of what we learned from the results!

On Part 1 of our conversation about this epic industry-wide survey, they'll talk about:

• All the intention that went into this survey to make it different from those of the past, and why it can be relied upon.
• The roles that were played to get this project done, and why it was important to play to each group's strengths.
• Some of the demographics of the 500+ respondents to this survey
• The outcomes of the survey that surprised Karisse and/or Shoshana! (Some sections of results surprised one, and not the other; other parts surprised them both...until they thought about the reasons behind the answers a little more.)
• The three distinct transitional states that the industry, and individual online companies have/are going through when it comes to their approach towards fraud prevention & revenue retention.

On Thursday's episode, Shoshana will be back to talk more about the survey results, with a focus on the aspects of the survey results that finally provided DATA to back up the assumptions & gut feelings most leaders in fraud have had for years. They'll also share a few of the ways you can use the results of this survey to educate other areas of your business and work to get more resources for your department.

The survey will be ready to download THIS WEEK! Once it's available, the link to download the report for free (without even having to give your contact info, thanks to the sponsor of the survey, Forter!) will be updated here, and in the notes for Thursday's episode.

In addition to her work as the co-collaborator and co-author of the 1st Annual Fraudology Benchmarking Report, Shoshana Maraney is a freelance content creator & expert content marketing consultant for top online fraud prevention technology companies. She is also co-author of "Practical Fraud Prevention" by O'Reilly Publishing. To connect with Shoshana:

https://www.linkedin.com/in/shoshana-karin-maraney-26758736/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.