Damon specialises in helping sanitation company owners to sell their businesses. When he first appeared on Get Flushed in Episode 81 in June 202, Damon spoke about the process that sanitation business owners can expect to go through when they decide to sell their company.

In this episode, Damon and Pete discuss:

• the popularity of the sanitation industry in the United Sates over the past few years
• the type of buyers in the sanitation market and the financial structures seen in recent business sales
• the features of sanitation companies that achieve the best sales
• why some sanitation businesses don't sell

Learn more about Damon by visiting www.fmcadvisors.com

Listen to Damon's previous appearance on Get Flushed at https://www.getflushed.online/episode/fmcadvisors

The Exit Strategy Playbook by Adam Coffey

Takeaways:

• The sanitation industry has seen a surge in interest from investors, particularly post-COVID, highlighting the crucial role it plays in public health and safety.
• Damon emphasizes the importance of understanding buyer motivations and market trends to maximize the sale value of sanitation businesses.
• Building a strong management team and maintaining high-quality assets are critical factors that can significantly increase a sanitation company's market value during a sale.
• Business owners should prepare at least 12 months in advance for a sale, ensuring their financials are in order and their operations are streamlined for potential buyers.

This conversation covers the growth of their business, which Grant launched by Grant 11 years ago, before exploring the contributions made by Erin since her full-time involvement. The couple describe their shared vision, the intertwining of their personal and professional lives, and the strategic direction they envision for the company's future.

They discuss their recent ventures, Stahla Leads and Stahla Logistics, which aim to enhance their operational capacity and foster collaboration within the sanitation industry.

The couple also discuss their aspirations and the approaches they are using to navigate the complexities of their business landscape.

Takeaways:

• This podcast episode provides insight into the evolution of Stahla Services, a sanitation business founded by Grant Stahla, highlighting its growth trajectory over eleven years.
• Erin and Grant Stahla discuss the importance of aligning personal values with business operations, emphasizing faith and marriage as core components of their enterprise.
• The couple illustrates the challenges and successes of managing a business together, particularly the necessity of clear communication and complementary skill sets.
• Listeners learn about the innovative approaches Stahla Services is taking, including the launch of Stahla Leads and Staler Logistics to enhance efficiency and collaboration within the sanitation industry.
• The conversation sheds light on the significance of hiring the right personnel and developing a robust team culture, crucial for sustaining long-term business success.
• Erin and Grant express their aspirations for the future, focusing on intentional planning and the importance of understanding their purpose as business owners.

Links referenced in this episode:

• stahla.com

Enter the Iron-Vac truck giveaway at https://www.septictrucks.com/giveaway

Caleb reflects on the struggles he faced during his early days in the septic business, including the purchase of a truck that was wrecked before delivery. Rather than deterring him, this setback instilled a fierce resolve to succeed, leading to the establishment of a company that has grown significantly in just seven years. Caleb's narrative speaks to the importance of resilience and adaptability in the face of adversity, illustrating how challenges can lead to unexpected opportunities.

Throughout the episode, Caleb discusses the operational aspects of IronVac, emphasizing the hands-on nature of the business and the pride he takes in the quality of his products. He elaborates on the manufacturing process and explains how IronVac sources materials and builds trucks tailored to the specific needs of clients. This commitment to excellence is matched by his dedication to fostering a positive workplace culture, where employees are encouraged to grow and develop their skills. Caleb's leadership style is characterized by mentorship and support, as he values the contributions of each team member and recognizes the collective effort required to achieve success.

A particularly noteworthy segment of the episode is Caleb's announcement of a vacuum truck giveaway aimed at helping those who are struggling in the sanitation industry. This initiative reflects his understanding of the challenges faced by operators and his desire to give back to the community.

The episode leaves listeners with a powerful message about the impact of hard work, the value of building strong relationships, and the significance of giving back to those in need, reinforcing the idea that success is not just about personal gain but also about uplifting others along the way.

Takeaways:

• Caleb Ingram transitioned from hospital management to septic pumping, finding fulfillment in a tough industry.
• IronVac's growth demonstrates the power of hard work and seizing market opportunities effectively.
• The company's commitment to employee growth reflects Caleb's values and leadership style in business.
• Caleb's journey illustrates the importance of resilience and adaptability in entrepreneurship.
• The vacuum truck giveaway initiative showcases IronVac's dedication to supporting the sanitation community.
• Social media has played a crucial role in IronVac's marketing strategy, attracting younger customers.

Hear Episode 81 with Damon Powell, FMC Advisors at https://www.getflushed.online/episode/fmcadvisors

If you would like to appear on Get Flushed, have a question or an idea for the show, please email pete@getflushed.online or visit https://getflushed.online/booking to book a meeting with Pete.

The first is to register your vote for Get Flushed in the Listener's Choice category at the New Zealand Podcast Awards. Visit www.nzpodcastawards.com/nominate to vote today.

The second is to complete the 2024 Portable Sanitation Industry Benchmark Survey hosted by my friends at ServiceCore. This annual survey has become a regular fixture in the sanitation calendar and informs the annual Benchmark Report. That in turn helps operators to identify the challenges, trends and opportunities facing the industry in the year ahead.

Visit www.servicecore.com and open the pop up to complete the survey. Alternatively, click HERE

Max takes listeners on a compelling journey through his 32 years in the portable sanitation industry. Reflecting on his beginnings working for his father-in-law's rental business, Max recounts the challenges he faced in sourcing products tailored to the sanitation sector. This struggle was the catalyst for Toico's creation in 1997, with a mission to offer specialized solutions for portable restroom operators. Through perseverance and an unwavering focus on customer needs, Toico has evolved into a leading provider in the industry with locations in both Utah and Georgia.

The episode explores the innovative aspects of Toico's operations, particularly the launch of SanMan, a comprehensive software solution aimed at enhancing the efficiency of portable restroom management. Max discusses how SanMan was developed organically from real-world needs, emphasizing its practical design and user-friendly interface. Key features such as automated routing, real-time tracking, and integrated billing systems are highlighted as transformative tools for operators looking to streamline their workflows and improve service delivery. Max also addresses concerns about the software's adaptability, assuring potential users that SanMan is designed to accommodate existing operational practices without forcing significant changes.

In a discussion about the onboarding experience for new users, Max stresses the importance of personalized support to ensure a smooth transition. With no upfront installation fees and a commitment to customer satisfaction, Toico positions SanMan as an accessible solution for operators of all sizes.

The episode concludes with an exciting offer for listeners, reinforcing Toico's dedication to empowering sanitation professionals and enhancing industry standards through innovative solutions.

Takeaways:

• Max Coon's journey in the toy industry began in 1992, with significant operational experience.
• Toico Industries was established in 1997 to provide tailored solutions for the portable sanitation sector.
• SanMan software was developed organically to meet the specific needs of sanitation operators.
• SanMan allows operators to customize their processes without a complete overhaul of their operations.
• The onboarding process for SanMan is personalized, ensuring users are comfortable before full adoption.
• Toico offers a generous in-store credit for listeners who sign up for SanMan software and refer to the Get Flushed Podcast.

Visit www.toico.com/sanman to learn more about Sanitation manager

Visit www.toico.com to learn more about Toico

Visit https://www.getflushed.online/episode/software to hear Pete's first episode about software

Air-Vote's innovative solution allows restroom users to provide real-time feedback through a simple QR code system. This approach has fundamentally changed how feedback is collected, enabling operators to respond swiftly to issues and enhance the overall cleanliness and patron satisfaction in their facilities.

Vlad shares news of exciting developments at Air-Vote, AI Assist, which analyzes user comments and images submitted through the platform. By employing AI to filter out irrelevant feedback and focus on critical issues, Air-Vote is streamlining the communication process between restroom users and operators. The technology improves the quality of data collected and allows operators to prioritise their responses effectively. The conversation dives into the implications of such technology for the sanitation industry, illustrating how AI can lead to better operational efficiency and improved user experience.

Vlad shares his views on the potential future applications of AI in restroom management, hinting at a world where operators may utilise advanced analytics to optimise service schedules and routes. He envisions a scenario where AI could analyse data from restrooms to calculate usage and predict when a service is needed, rather than relying on fixed schedules. This proactive approach could revolutionize how restroom services are managed, providing a win-win situation for operators and users alike.

The episode concludes with an invitation for restroom operators to share their thoughts with Air-Vote, underscoring the importance of community feedback in driving innovation.

Takeaways:

• Air-Vote has developed a system that utilizes QR codes for effortless user feedback without needing an app.
• AI is being used to analyze comments and images submitted by Air-Vote users to improve service efficiency.
• The future of restroom operations includes AI-driven insights for optimizing service schedules and routes.
• Portable restroom operators can benefit from AI by receiving critical alerts while filtering out unnecessary feedback.
• The development of a mobile application for Air-Vote aims to enhance service logging and operational efficiency.

If you have a suggestion for AI powered reporting, please email Vlad at team@air-vote.com

Find out more about Air-Vote at www.air-vote.com

Listen to Episode 35 with Angelique from Air-Vote at https://www.getflushed.online/episode/air-vote

Listen to Episode 62 with Roy Baring at Tex-San Site Services at https://www.getflushed.online/episode/texsan2

In this episode, Pete shares valuable insights, explains key terminology and describes a typical tendering process. Pete highlights the importance of clear, concise communication and the necessity of proofreading submissions to ensure professionalism and accuracy.

Whether you're a seasoned operator or new to the field, this episode offers practical advice to enhance your bidding success. Pete describe the typical structure of a tender bid and the key information suppliers need to complete a tender bid.

Each section serves a distinct purpose, from showcasing a company’s qualifications to detailing the proposed methodologies for fulfilling contract requirements. Pete emphasizes the importance of tailoring each bid to the project while also leveraging past submissions for efficiency.

Takeaways:

• Tender submissions require detailed and structured information, which can be reused from previous bids.
• The executive summary should be concise, highlighting why your company is the best fit.
• Understanding the scope of work is crucial; avoid simply copying tender specifications.
• Health and safety considerations must demonstrate your team's approach to risk management.
• Pricing should cover both direct and indirect costs to ensure sustainable profit margins.
• Sustainability is important and can include more than recycling or how to manage waste.

If you would like to appear on Get Flushed, have a question or an idea for the show, please email pete@getflushed.online or visit https://getflushed.online/booking to book a meeting with Pete.

If you enjoy Get Flushed and would like to support the show, please visit https://www.getflushed.online/support to send a tip to help cover our costs.

The episode focuses on the role of brokers in the restroom industry, dispelling myths and highlighting their potential to enhance business operations. Joe addresses common concerns about brokers, such as reliability and payment issues, and offers practical advice on how to leverage a broker's services to expand reach and improve efficiency. He stresses the importance of fair pricing and quality service, noting that while some operators may view brokers skeptically, they can be instrumental in reducing the burden of sales and marketing, especially for smaller businesses. Joe's candid discussion provides a comprehensive look at how brokers can be allies in the competitive sanitation market.

Takeaways:

• Joe Shelton shares his extensive experience in the portable sanitation industry, highlighting his journey from working in his family's business to starting his own.
• The podcast explores the role of brokers in the portable restroom industry, acting as intermediaries between customers and operators.
• Joe emphasizes the importance of building strong relationships with brokers to gain more business and leverage their sales capabilities.
• The episode discusses the challenges of pricing in the sanitation industry and the dangers of undercutting prices, stressing the need for sustainable pricing models.
• Joe advises restroom operators to collaborate with brokers and even competitors to optimize operations and grow their businesses.
• Communication and trust between brokers and operators are highlighted as crucial for successful partnerships and customer satisfaction.

Visit viprestrooms.com to learn more and contact Joe

Companies mentioned in this episode:

• Patriot Portable Restrooms
• VIP Restrooms
• United Site Services
• Oakley
• PSAI
• Andy Gump
• Amazon
• Dell

If you would like to appear on Get Flushed, have a question or an idea for the show, please email pete@getflushed.online or visit https://getflushed.online/booking to book a meeting with Pete.

If you enjoy Get Flushed and would like to support the show, please visit https://www.getflushed.online/support to send a tip to help cover our costs.

This episode is our showreel submission for the 2024 Awards. It contains clips from five episodes released between 1 August 2023 and 31 August 2024.:

• Episode 120 released 9 January 2024
• Episode 118 released 7 January 2024
• Episode 110 released 24 December 2023
• Episode 91 released 5 December 2023
• Episode 119 released 28 January 2024

Four of the clips were chosen because they capture the essence of the show. Pete uses his research as well as his own industry-based knowledge, skills and experience to answer questions from listeners, unravel business issues and address operational and strategic challenges specific to the portable restroom industry. Some of these questions were posed by listeners who said they were too embarrassed by their own lack of knowledge to ask these questions publicly elsewhere.

The fifth reel comes from a tribute episode released following the untimely death of David Andres in January 2024. Dave was a regular guest, contributor and sponsor of the show. This clip refers to an episode originally published in September 2021 in which Dave recounted his experience as the first portable restroom operator to arrive at Ground Zero following the attacks on the World Trade Centre. That episode remains the shows most popular episode.

If you enjoy Get Flushed and would like to support the show, please follow this link to nominate it for the Listeners Choice Award

https://www.nzpodcastawards.com/nominate

EcoFab's entry into the U.S. market marks a significant shift in the availability of advanced sanitation solutions for events and construction sites.

PJ discusses the company's philosophy of providing high-quality vacuum flushing systems at a price point accessible to smaller operators, challenging the dominance of more expensive vacuum systems.

The episode explores EcoFab's strategic partnerships and innovations, such as their collaboration with Finnish engineers to design a reliable vacuum pump system tailored for event use. PJ recounts EcoFab's successful deployment of these systems at the Dubai Rugby Sevens, underscoring the robustness and user satisfaction of their technology. The episode further highlights the logistical advantages of EcoFab's systems, such as reduced water usage and flexible installation options, making them an attractive choice for cost-conscious event organizers and construction managers.

Takeaways:

• Eco-Fab, founded by PJ Blignault, specializes in vacuum flushing restrooms based in Dubai.
• The company developed a non-macerating vacuum system that minimizes blockages common in traditional systems.
• Eco-Fab offers cost-effective and reliable vacuum solutions for large events and construction projects.
• Their vacuum restrooms use only 1.2 liters of water per flush, conserving resources.
• Eco-Fab is expanding to North America, with demonstration units available for trial later this year.
• Interested restroom operators in the US can contact PJ for potential collaboration and trials.

Visit eco-fab.com to find out more or contact pj@eco-fab.com to discuss how Eco-Fab could meet your needs.

Other companies mentioned in this episode:

• Sanitrax
• Prestige Loos
• Ecofab
• Massport
• PSAI
• Virgin Mobile

If you would like to appear on Get Flushed, have a question or an idea for the show, please email pete@getflushed.online or visit https://getflushed.online/booking to book a meeting with Pete.

If you enjoy Get Flushed and would like to support the show, please visit https://www.getflushed.online/support to send a tip to help cover our costs.

In 2023, the average cost of a basic funeral or cremation in New Zealand was between $8,000 and $15,000. That same year, 64% of funerals and cremations in New Zealand were not pre-planned. 

Those high costs and lack of planning often leaves bereaved families with a huge bill that compounds the grief of those left behind.

Death Without Debt is a social movement dedicated to: exposing the reasons why funeral costs are so high; and changing the law to make funerals and cremations more affordable for all New Zealanders.

In this episode, host Pete is joined by Fergus Wheeler from the Death Without Debt campaign. Fergus describes the New Zealand funeral industry, shares how organising funerals for his parents led him to believe that something is seriously wrong with the funeral system in New Zealand and explains the issues that prevent families managing the funeral or cremation process themselves.

To learn more about the Death Without Debt campaign, please visit www.deathwithoutdebt.org.nz or look for Death Without Debt on FaceBook.

If you would like to appear on this podcast, please email deathwithoutdebt@proton.me

Alternatively, email pete@getflushed.online

Death Without Debt is dedicated to making funerals and cremations more affordable for all New Zealanders.

To find out more about the Death Without Debt campaign, please visit http://www.deathwithoutdebt.org.nz

Episode 1 of Death Without Debt coming soon.

In this short episode, Pete explains the recording process and tells us what Get Flushed could do for you and your business.

If you run or own a portable restroom operation, supply goods or services to the sanitation industry, organise events or work with (or for) an amazing sanitation provider, we'd love to feature you on the show. There's no charge for this, so it won't cost you anything except your time.

If you would like to appear on Get Flushed, have a question or an idea for the show, please email pete@getflushed.online or visit https://getflushed.online/booking to book a meeting with Pete.

If you enjoy Get Flushed and would like to support the show, please visit https://www.getflushed.online/support to send a tip to help cover our costs.

Prompted by a message from an industry veteran facing this challenge, Pete delves into the economic pressures pushing some operators to cut prices and the potential pitfalls of such strategies. He argues that slashing prices may attract customers in the short term but often leads to a decline in service quality, resulting in dissatisfied customers.

Pete emphasizes the importance of maintaining high standards and advises operators to focus on providing reliable service rather than engaging in a price war. By reinforcing the value of good sanitation and building strong relationships with clients, operators can ensure long-term business success even in challenging economic times.

Takeaways:

• In challenging economic times, some restroom operators cut prices to attract more customers, but this can lead to compromised service quality.
• Operators should avoid engaging in price wars and instead focus on maintaining high service standards to retain customers.
• Lowball pricing strategies may attract customers initially, but often result in poor service and eventual loss of business.
• It's essential for restroom providers to accurately calculate their costs to ensure sustainable pricing models.
• Portable restroom operators provide essential services and should not undervalue their offerings to subsidize other industries.
• Maintaining good relationships with customers through personalized service can be more effective than lowering prices.

If you would like to appear on Get Flushed, have a question or an idea for the show, please email pete@getflushed.online or visit https://getflushed.online/booking to book a meeting with Pete.

If you enjoy Get Flushed and would like to support the show, please visit https://www.getflushed.online/support to send a tip to help cover our costs.

This episode is an abridged version of Dave's account of the sanitation response at Ground Zero following the terrorist attacks on the World Trade Centre on 9-11. It was originally published in 2021 on the 20th anniversary of those attacks.

In the episode, Pete reflects on his friendship with Dave, recounting their first conversation and their subsequent collaboration. The episode revisits Dave's experience managing sanitation logistics at Ground Zero after the 9/11 attacks. Dave's detailed account offers insight into the logistical challenges faced in disaster response and highlights the critical role of portable sanitation in supporting emergency workers. His narrative emphasizes the importance of preparedness, collaboration, and the human element in crisis management, showcasing the dedication and resilience of sanitation professionals.

I’d like to send my condolences and thoughts to Dave’s children, Jackson, Madison and Hayley, his wider family and his many many friends and colleagues around the world.  

God Bless you Dave, I’ll miss you man.

Takeaways:

• The unexpected passing of Dave Andres highlights the impact one individual can have on both personal and professional communities.
• Dave Andres' energetic and generous spirit made him a unique and beloved figure in the sanitation industry.
• The story of the sanitation response to 9/11 revealed the critical role played by portable restroom operators in disaster management.
• Dave Andres was instrumental in deploying 750 portable toilets at Ground Zero, ensuring sanitation needs were met during the recovery efforts.
• The collaboration between competing sanitation companies during 9/11 demonstrated the importance of unity in times of crisis.
• Dave's legacy includes lessons on preparation, community support, and the importance of having a deep operational bench.
• Portable sanitation professionals are often unsung heroes, providing essential services that restore dignity and privacy during disasters.

Companies mentioned in this episode:

• Mister John
• Johnny on the Spot
• Tully Construction
• United Site Services
• Service Sanitation
• C&L Sanitation
• AAA
• Arnold
• Honey Bucket
• Texas Outhouse
• Andy Gump
• Satellite

If you would like to appear on Get Flushed, have a question or an idea for the show, please email pete@getflushed.online or visit https://getflushed.online/booking to book a meeting with Pete.

If you enjoy Get Flushed and would like to support the show, please visit https://www.getflushed.online/support to send a tip to help cover our costs.

The latest installment of Get Flush delves into the critical topic of workplace vehicle accidents, emphasizing the importance of immediate response and safety procedures. Host Pete outlines the alarming statistics surrounding motor vehicle-related fatalities at work, drawing attention to the necessity for companies to have clear protocols in place. With motor vehicle crashes being a leading cause of work-related deaths in the U.S. and significant incidents reported in the UK and New Zealand, it becomes evident that road safety is a paramount concern for employers and employees alike. Pete stresses the need for a culture of transparency and openness among staff when it comes to minor incidents, encouraging drivers to report minor collisions without fear of reprimand. This approach fosters an environment where accountability is embraced, which is essential for effective risk management in the workplace.

The episode also addresses the immediate steps to take following a vehicle incident, including ensuring personal safety, checking for injuries, and contacting emergency services. Pete provides a thorough breakdown of actions that should be followed depending on the severity of the accident, emphasizing the importance of documenting the scene, exchanging information, and being mindful of legal obligations. Listeners are guided on how to handle interactions with law enforcement and insurance companies, highlighting the sensitivity required in these situations. The narrative urges managers and company owners to develop clear communication strategies for their teams, reinforcing that proper training and preparedness can significantly mitigate the aftermath of a vehicle-related incident. Overall, Pete’s insights serve as a crucial reminder of the responsibilities that come with vehicle use in a professional setting, advocating for proactive measures to ensure safety and compliance.

Host Pete weighs the pros and cons of this decision, emphasizing the importance of understanding the specific benefits that such associations can offer.

He notes that while many organizations, such as the Portable Sanitation Association International and its European counterparts, aim to elevate industry standards and provide valuable resources, the decision to join should be carefully weighed against the costs involved and the relevance of the offered services to one's specific operational context.

Pete articulates a clear preference for innovation-driven environments rather than those strictly governed by regulations, suggesting that engaging with industry peers can foster a collaborative atmosphere that encourages growth and improvement. Furthermore, he highlights the communal aspect of these associations, where members often share insights and advice, reinforcing the idea that networking can be as valuable as the formal resources provided.

Ultimately, restroom operators must assess their own needs and the potential of these associations to enhance their business practices before making a commitment.

Takeaways:

• Joining an industry association can provide valuable resources and networking opportunities for restroom operators.
• While industry associations are beneficial, the choice to join should consider costs and relevance to your area.
• Operators should be wary of low-quality competitors who may undercut standards and regulations.
• It's important for restroom operators to engage with passionate peers who share their industry insights.
• Innovative environments are preferable to strictly regulated ones, as they foster better practices.
• Ultimately, connecting with others in the industry can lead to shared knowledge and support.

If you listen to this episode and would like to find out more about appearing on Get Flushed as a guest, please email pete@getflushed.online or get in touch through social media

Listen to Episode 35 with Angelique from AirVote at https://getflushed.online/episode/air-vote

This episode is based on two articles about Winterisation that Pete wrote for the Portable Sanitation Association International in November and December 2021.

Read those articles at

http://psai.uberflip.com/i/1426970-association-insight-nov-10-2021/0?

http://psai.uberflip.com/i/1433567-association-insight-dec-01-2021/0?

Listen to Paul Gervais discuss the Prostitch Insulated Restroom jacket in Get Flushed Episode 65 at https://getflushed.online/episode/prostitch

The episode includes a detailed breakdown of each element of the model: Information, Intention, Method, Administration, Risk Management, and Communication.

Pete shows how these elements work together to ensure that team members are properly briefed and daily tasked are shared in a structured and communicative manner.

The episode is both a personal reflection and a practical guide. It reflects Pete's commitment to fostering leadership and teamwork in any professional environment.

Takeaways:

• The IIMARC model is a structured approach for conducting effective team briefings.
• Pre start meetings set the tone for the day and define the tasks ahead.
• Information, intention, method, admin, risks, and communication are key components of a successful briefing.
• IIMARC is adaptable and can be used to cover all necessary briefing points.
• Roleplaying a briefing helps illustrate how to effectively communicate tasks and safety measures.
• Utilizing tablets and technology can enhance communication and task management during daily operations.

Please visit https://www.getflushed.online/support to support the show. Everyone who contributes $25 or more will receive a bespoke Get Flushed neck tube.

Throughout the episode, Pete emphasizes the necessity of preventive measures, such as ensuring that all staff are adequately trained, equipped with spill kits, and have received necessary vaccinations against common pathogens found in waste materials. He elaborates on the contents of an effective spill kit, explaining how to use standard household materials to create an efficient cleanup strategy. The narrative is interspersed with practical advice on personal protective equipment (PPE), highlighting the need for gloves, boots, and safety glasses to protect workers from potential exposure to harmful substances.

Listeners are encouraged to consider the implications of mishaps in sanitation work, not just from a health perspective but also regarding workplace morale and operational efficiency. Pete concludes with a light-hearted yet earnest reminder of the importance of communication and preparedness in preventing such incidents, ensuring that even in the face of potential disaster, workers can maintain a level of professionalism and safety.

Although this episode is based on a real life incident, no pumpers were harmed in the telling of this story.

Takeaways:

• Accidents can happen in sanitation work, so having a detailed spill response plan is crucial.
• Personal protective equipment, like gloves and safety glasses, is essential to workplace safety.
• Proper training and vaccinations for employees can help minimize health risks from exposure.
• Having shower facilities and laundry services greatly improves staff comfort and retention rates.
• Using simple household materials can create an effective spill kit for septic waste management.
• Always communicate with affected parties if a spill impacts their property or belongings.

Links referenced in this episode:

• servicecore.com

Read the Department of Internal Affairs report on Three Waters at https://www.dia.govt.nz/diawebsite.nsf/Files/Three-waters-reform-programme-2022/$file/Three-waters-reform-case-for-change-and-summary-of-proposals-15-June-2022.pdf

Listen to the previous episode of Get Flushed about uric scale at https://getflushed.online/episode/taking-the-p

Listen to the previous episodes about Portaclear at

https://www.getflushed.online/episode/Portaclear and

https://getflushed.online/episode/portaclear-gamechanger

Damon Powell and Ed Medic at FMC Advisors have over 55 years combined experience in the solid waste and portable sanitation industries. Together, they have completed 131 acquisitions with a combined transaction value of $600 million. Their approach allows them to work directly with business owners to create exit strategies designed to realise the most value for each business.

The episode provides a comprehensive guide for sanitation business owners considering selling their operations. Host Pete and guest Damon Powell, from FMC Advisors, explore the critical steps involved in preparing a business for sale, including developing a robust financial profile and ensuring operational efficiency. They discuss the importance of understanding market trends and buyer expectations, particularly in light of increased demand for sanitation services post-pandemic. Damon offers practical advice on how to enhance business value, such as updating fleets and utilizing software for better management. The conversation also highlights the importance of evaluating potential buyers, considering their motivations and financial capacity. By addressing both the technical and emotional aspects of selling a business, the episode equips owners with the knowledge needed to make informed decisions and achieve successful outcomes.

Takeaways:

• Selling a business requires expert knowledge and skill to maximize the value of the sale.
• It is crucial to have clean and well-organized financial records when preparing to sell.
• The condition and management of the fleet are significant factors in the valuation process.
• Consulting with professionals can help navigate the sale process, ensuring better outcomes.
• Understanding the potential buyer's perspective is essential in setting realistic expectations.
• The right buyer can increase the company's value by up to 50%, highlighting the importance of finding a good match.
• Goodwill is still a factor in business valuation, alongside assets and earnings.

Visit www.fmcadvisors.com to learn more about their approach or email Damon at damon@fmcadvisors.com

Companies mentioned in this episode include:

• Get Flushed
• FMC Advisors
• United Site Services
• Infinity Consulting and Advisory Group
• Waste Management

If you would like to appear on Get Flushed, have a question or an idea for the show, please email pete@getflushed.online or visit https://getflushed.online/booking to book a meeting with Pete.

If you enjoy Get Flushed and would like to support the show, please visit https://www.getflushed.online/support to send a tip to help cover our costs.

This episode is sponsored by ServiceCore.

Visit https://afg.com to learn more about AFG

Email Justen at jlee@afg.com

Visit https://servicecore.com to learn more about ServiceCore

Visit https://valormarketingllc.com to learn more about Valor Marketing

Visit https://air-vote.com to learn more about this week's sponsor, Air-Vote

Contact Pete at pete@getflushed.online

Book a no-obligation chat with Pete at getflushed.online/booking

Host Pete shares insights on how restroom operators can successfully scale their operations. He discusses two primary strategies for growth: increasing volume by expanding service areas and adding new services or products. Pete emphasizes the importance of aligning company values with strategic goals and maintaining operational efficiency through optimized routing and effective team management. Additionally, he highlights the significance of investing in software solutions, like Service Core, to standardize processes and improve overall business performance.

Pete shares his thoughts about how restroom operators can prepare for growth and sustain performance as their businesses grow.

Pete dives into the intricacies of scaling a sanitation business, particularly focusing on portable restroom operations. Leveraging his own experiences and insights from the industry, Pete emphasizes the importance of smart growth strategies beyond just expanding fleets and taking on more jobs. He highlights the necessity of efficient operations, such as optimizing routes to reduce costs, and stresses the value of aligning business values with strategic goals to ensure cohesive team performance. The episode underscores that successful growth in the sanitation sector requires a balance of increasing service capacity and maintaining quality, as well as the strategic addition of staff and resources at the right time. Additionally, Pete discusses the potential role of technology and consultants in streamlining operations and supporting sustainable growth, concluding with a reflection on the importance of quality over price in customer relationships.

Companies mentioned in this episode:

• Service Core
• Acadian Sanitation
• JBar

Visit www.servicecore.com to learn more abut this week's sponsor

Visit www.getflushed.online/episode/kpis to hear more about KPIs

Visit www.getflushed.online/episode/j-bar to hear more about J-BAR

Field of Dreams © 1989 Universal Pictures

If you would like to appear on Get Flushed, have a question or an idea for the show, please email pete@getflushed.online or visit https://getflushed.online/booking to book a meeting with Pete.

If you enjoy Get Flushed and would like to support the show, please visit https://www.getflushed.online/support to send a tip to help cover our costs.

Visit www.shiffter.com to learn more about the SHIFFTER

Contact Kam at hello@shiffter.com

Visit http://www.servicecore.com to learn about this week's sponsor

This episode contains information about the Accelerator Programme that provides training, support and mentorship to sanitation businesses world-wide.

Visit https://www.toiletboard.org to learn more about the Toilet Board and https://www.toiletboard.org/how-we-work/accelerator/ to apply for their Accelerator Programme

Visit https://linazeldovich.com to learn more about Lina

Click HERE to order The Other Dark Matter

Visit https://www.oceansewagealliance.org to learn more about the Ocean Sewage Alliance

Visit https://www.nature.org to learn more about Stephanie's work

Learn more about our next guest Lina Zeldovich HERE

Order your copy of The Other Dark Matter HERE

If you'd like to appear as a guest on Get Flushed or discuss advertising and sponsorship options, please email pete@getflushed.online

Whether you are a long-term listener, a recent arrival or just passing through, thank you for choosing Get Flushed.

Whether you are a long-term listener, a recent arrival or just passing through, thank you for choosing Get Flushed.

Visit https://air-vote.com/en/ to learn about Air-Vote

Email pete@getflushed.online to contact Pete

Listen to our episode about handling septic waste at www.getflushed.online/episode/lifting-the-lid

Learn more about ServiceCore at https://www.servicecore.com

Visit www.huussi.net to learn more about the Global Dry Toilet Association of Finland

Listen to my interview with Jack Sim at https://www.getflushed.online/episode/jack-sim

IPSO (International Portable Sanitation Observatory) is an information management organization within the portable sanitation industry. IPSO is now the watchman of the European (CEN) and International (ISO) portable sanitation regulatory and compliance matters. Learn more about IPSO at: https://ipsoeu.eu

AirVote® is a real-time customer feedback service. Customers provide instant service feedback by scanning a QR smiley with their smartphones. Thanks to easy setup and simplicity of use, ArVote QR smileys can be found in thousands of public restrooms worldwide, connecting businesses in real-time with the actual users of the facilities. Learn more about AirVote at: https://air-vote.com

Click HERE to visit BEET HEET online

Click HERE to read Part 1 of Pete's article on Winterisation

Click HERE to visit www.prostitch.ca

Click HERE to see our first Collection - Featured PROs

Click HERE to visit Air-Vote

Cover photo supplied by JC Pitts at Can-Doo Portable Restrooms, Abiliene, TX

Roy reflects on the past year, discussing the impact of COVID-19 on operations and the innovative strategies that have allowed his company to not just survive but thrive. With the construction boom in Texas, Roy emphasizes the necessity of maintaining an efficient supply chain and the importance of ordering in advance to meet the surging demand for portable restrooms. His anecdotes about managing logistics and customer relationships provide listeners with a practical understanding of the industry's challenges.

Roy's commitment to quality service is a recurring theme throughout the conversation. He describes how TexSan sets itself apart by ensuring that units are not only clean but also equipped with the latest technology to enhance user experience. The implementation of systems like Air-Vote demonstrates a proactive approach to customer feedback, allowing TexSan to address issues in real-time. This level of responsiveness not only satisfies clients but also builds trust and loyalty, elements that are crucial in a service-driven industry.

As the discussion progresses, the camaraderie between Pete and Roy becomes evident, showcasing the personal connections that can stem from professional interactions. Roy's willingness to share insights and support others within the sanitation community speaks volumes about the culture of collaboration that exists among industry professionals. This episode serves as both a resource for those in the sanitation field and an inspiring reminder of the power of community and commitment to quality in achieving business success.

Takeaways:

• Roy Baring and his team at TexSan have achieved significant growth in a competitive sanitation market.
• The use of innovative technologies like Air-Vote has enhanced response times and customer satisfaction.
• Maintaining high standards in service quality is crucial for gaining and retaining clients.
• Effective communication and accountability are key components of successful team management in sanitation.
• Roy emphasizes the importance of training and setting clear goals for employees.
• The company has focused on establishing strong relationships with customers to ensure repeat business.

Visit https://www.texsansiteservices.com to find out more about Roy and the team at Tex-San

Dylan talks about the BambooLoo, his experiences as an inventor and a business owner, the global supply chain, centralized sewer systems, the challenges of bespoke manufacturing, waste water standards, the power exerted by big business, philosophy, personality types, learning styles and biogas.

Visit BambooLoo at http://www.bambooloo.co.nz

Visit Waterless Composting Toilets New Zealand at https://www.wctnz.co.nz

Contact Pete at pete@getflushed.online

Dave also describes the PRO Leadership Conference he attended with ServiceCore in Colorado.

Visit http://www.air-vote.com to learn more about Air-Vote

Contact Pete at pete@getflushed.online

Visit https://ir.canterbury.ac.nz/handle/10092/9727 for the Earthquake Report mentioned by Pete

Visit @portaloos at https://www.instagram.com/portaloos/

Contact Pete at pete@getflushed.online

Visit http://www.b-det.com to learn more about B-DET Foam Toilet Wash

Visit https://www.kiwee.co.nz to learn more about the Kiwi Hygienic Toilet Seat Lifter

Learn more about Madame Pee at http://www.madamepee.com

Learn more about Exeloo at http://www.exeloo.com

Click HERE to read the article in The Guardian

Click HERE to watch the article on WMUR 9 News

Click HERE to email Pete

Find out about PORTACLEAR at http://www.portaclear.com

Click HERE to contact DAVID

Click HERE to listen to David's first interview in Season 1

Visit J-BAR at http://www.gojbar.com

Learn more about Chelsea at https://chelseawald.com

Buy Pipe Dreams at https://www.amazon.com/exec/obidos/ASIN/1982116218?tag=simonsayscom

Click HERE to learn more about Crapper King

This week's show features a short clip of "You're Gonna Make Me Lonesome When You Go", written by Bob Dylan, arranged by Ben Watt and transcribed by Manuel Vargas.

Learn more about the PSAI at http://www.psai.org

Click HERE to learn more about Tex-San Site Services 

Click HERE to learn more about Tex-San Site Services 

Click HERE to email Pete about site visits and inspection templates

The episode kicks off with Pete sharing his experiences and observations about restroom cleaning regimes and the challenges faced by operators in collecting user feedback. Air-Vote changes that by using QR codes to gather real-time feedback from restroom users, providing operators with immediate insights into cleanliness and user satisfaction.

Angelique describes the development of Air-Vote, explaining how the idea was inspired by the difficulties people face when trying to leave feedback in public spaces. She emphasizes the simplicity of the system, where users can scan a QR code to vote on the cleanliness of a restroom with the option to leave comments, thus allowing businesses to respond promptly to user needs.

Angelique describes how Air-Vote started with a small team in 2019 and evolved into a tool that has been successfully implemented in various venues, including airports and restaurants. The conversation highlights the importance of addressing customer satisfaction directly at the point of service, a significant departure from traditional feedback methods that often involve third-party review platforms.

Pete and Angelique explore the unique selling proposition of Air-Vote in a competitive market, where the sanitation industry is often overlooked despite its substantial economic impact. The episode culminates in a discussion about the future of sanitation services and how Air-Vote aims to revolutionize the way feedback is collected and utilized, ultimately enhancing the customer experience in the restroom industry.

Takeaways:

• Air-Vote provides a simple and effective way for users to give real-time feedback on restroom cleanliness through QR codes.
• The system encourages transparency and accountability in restroom maintenance, benefiting both users and operators.
• By collecting anonymous feedback, restroom operators can address cleanliness issues proactively and improve service quality.
• Air-Vote’s implementation has shown that users are willing to engage in providing feedback when it’s convenient and straightforward.
• The feedback collected can directly influence operational decisions, helping to maintain high standards in restroom hygiene.
• Air-Vote is positioned to revolutionize the portable sanitation industry by providing a voice to restroom users.

Links referenced in this episode:

• airvote.com

Click HERE to email Pete about toilet audits and his inspection tool.

Thank you everybody.  I hope you have enjoyed listening to the show as much as I enjoyed making it.

Please email info@getflushed.online if you would like to appear on the show, discuss sponsorship or place adverts on Get Flushed.

Pete

Visit https://servicecore.com/ to learn about ServiceCore

If you enjoy Get Flushed and would like to support the show, please consider making a donation to help cover our costs.  All donations are welcome - however large or small - and every cent will help us continue recording more great content. Use the SUPPORT OUR SHOW button on our homepage to donate now.

Please visit www.worldtoilet.org to learn more

Saykoji's song Talk Sh*t was shared with the permission of Jack Sim. Watch the video HERE

If you enjoy Get Flushed and would like to support the show, please consider making a donation to help cover our costs.  All donations are welcome - however large or small - and every cent will help us continue recording more great content. Use the SUPPORT OUR SHOW button on our homepage to donate now.

If you enjoy Get Flushed and would like to support the show, please consider making a donation to help cover our costs.  All donations are welcome - however large or small - and every cent will help us continue recording more great content. Use the SUPPORT OUR SHOW button on our homepage to donate now.

If you enjoy Get Flushed and would like to support the show, please consider making a donation to help cover our costs.  All donations are welcome - however large or small - and every cent will help us continue recording more great content. Use the SUPPORT OUR SHOW button on our homepage to donate now.

Learn more about Hire A Loo at http://www.hirealoo.com.au/

Visit https://www.bbc.co.uk/sounds/play/m000mln5 to hear about Get Flushed on The Podcast Radio Hour on the BBC

A deep dive into the world of portable sanitation software unfolds in this captivating podcast episode, where Pete engages with industry innovators Vernon Hogan and Brett Rock. The discussion revolves around the significant strides made in developing a comprehensive software platform tailored for the portable restroom industry. Listeners are introduced to the ten essential functions necessary for effective sanitation management, as Pete reflects on his search for the ultimate software solution and shares insights from previous episodes that laid the groundwork for this exploration.

Vernon and Brett's journey from idea to implementation illustrates the collaborative spirit driving innovation in the sanitation sector. Their software not only streamlines core business functions but also integrates specialized tools that enhance operational efficiency, such as route optimization and real-time tracking. The conversation emphasizes the importance of understanding user needs and incorporating feedback directly from operators, ensuring that the final product is both practical and effective. As they share their experiences, listeners gain valuable knowledge about the technical and logistical challenges faced during development, shedding light on the intricacies of creating a user-friendly interface that meets the demands of the industry.

Moreover, the episode addresses the financial implications of adopting new technology, with Vernon outlining their pricing model designed to cater to operators of all sizes. This consideration of diverse business needs reflects a commitment to making innovative solutions accessible, empowering small operators to compete in a rapidly evolving market. The overarching message of the episode resonates with the idea that collaboration, transparency, and a customer-centric approach are vital to elevating the sanitation industry. As the podcast concludes, it leaves listeners inspired by the potential of technology to transform operations and improve service delivery in a field often overlooked yet essential to public health.

Takeaways:

• Pete has been searching for the ideal portable sanitation software that integrates essential business functions.
• The integration of third-party applications like Google Maps and QuickBooks can greatly enhance software efficiency.
• Vernon and Brett developed a comprehensive software solution tailored specifically for portable restroom companies.
• The platform includes features for route management, truck tracking, and accounting to streamline operations.
• The software supports international use, including kilometers for routing outside North America.
• Vernon and Brett emphasize the importance of addressing health and safety compliance within their software.

Visit https://prosoftware.app/ to learn more about PRO SOLUTIONS

The discussion highlights the journey of ServiceCore, a company that emerged from a history of software development in the waste industry. John recounts how he transitioned from real estate software to focusing on waste management solutions, ultimately leading to the creation of ServiceCore.

The software is designed to be cloud-based and mobile-friendly, addressing the needs of both small and large clients in the sanitation field. As the conversation unfolds, listeners learn about the innovative features of ServiceCore, including integration with existing financial tools like QuickBooks, which enhances operational efficiency for sanitation providers. This integration is crucial for operators who often juggle multiple responsibilities, as it allows them to streamline processes and focus on service delivery rather than administrative burdens.

A significant theme of the episode revolves around customer feedback and involvement in software development. John emphasizes the importance of keeping communication lines open with clients, particularly larger operators like Royal Flush. Regular meetings ensure that the software evolves according to user needs, making it a customer-driven product. This aspect of the conversation highlights the necessity of adaptability in the tech industry, especially in niche markets like sanitation.

Joy Weber joins the conversation by discussing the importance of making the software user-friendly, especially for field workers who may not be tech-savvy.

The episode concludes with a promotional code for listeners, providing a tangible incentive for sanitation operators to explore ServiceCore further, showcasing the hosts' commitment to supporting their audience's business needs.

Takeaways:

• ServiceCore aims to improve efficiency in the sanitation industry through innovative software solutions.
• John and Joy emphasize the importance of customer feedback in developing their software products.
• The integration with QuickBooks allows for easier financial management for sanitation companies.
• Service Core's mobile app is designed to be user-friendly for drivers in the field.
• The company is focused on expanding its services internationally, starting with Spanish language support.
• An ROI calculator demonstrates how Service Core can save companies money through optimized routes.

Visit www.servicecore.com to learn more.

Pete identifies ten key business functions that can benefit from technology, highlighting the importance of a cohesive platform that integrates these tasks efficiently. While acknowledging that some operators still thrive using traditional methods like paper logs and spreadsheets, Pete emphasizes the potential advantages of adopting innovative solutions for increased efficiency and profitability. Throughout the episode, he raises thought-provoking questions about the effectiveness of current software options and the quest for a comprehensive solution in the industry.

Takeaways:

• The role of information technology is crucial for managing a portable sanitation business effectively.
• A versatile CRM system is essential for recording customer interactions and managing work orders.
• Tracking assets like toilets and trailers can be simplified with unique identification and software integration.
• Planning service schedules should prioritize time-sensitive jobs to maintain customer satisfaction and efficiency.
• Route mapping can significantly reduce staff hours and improve service delivery without expensive software.
• Health and safety management should be integrated into daily operations to ensure worker safety and compliance.

Companies mentioned in this episode:

• Arcadian Sanitation
• Apple
• iAuditor
• SafetyCulture

Prestige Loos is a family owned company operating a fleet of portable toilets, high end restroom trailers and modular bathroom systems.  With over 4,000 weekly services and a comprehensive portfolio of events, the company is leading the way in portable sanitation in the New Zealand market.  

Click HERE to visit prestigeloos.com 

Darryl's report on the tests he conducted on portable toilet waste is available HERE

Ryan launched Acadian Sanitation in November 2019 with 25 toilets and recently purchased  25 more.  He talked with Pete about how he started the business, the challenges he faced, his business strategy and his hopes for the future.  Over the course of the conversation, Ryan and Pete share experiences and ideas and have a few laughs.  To learn more about this week's guest, please visit www.acadiansanitation.com 

If you enjoy Get Flushed and would like to support the show, please consider making a donation to help cover our costs.  All donations are welcome - however large or small - and every cent will help us continue recording more great content. Use the SUPPORT OUR SHOW button on our homepage to donate now.

If you enjoy Get Flushed and would like to support the show, please consider making a donation to help cover our costs.  All donations are welcome - however large or small - and every cent will help us continue recording more great content. Use the SUPPORT OUR SHOW button on our homepage to donate now.

If you enjoy Get Flushed and would like to support the show, please consider making a donation to help cover our costs.  All donations are welcome - however large or small - and every cent will help us continue recording more great content. Use the SUPPORT OUR SHOW button on our homepage to donate now.

To find out more about the products discussed in this episode:

Scale X click HERE or email tina@sunrisenv.com 

Portaclear click HERE or email info@portaclear.com 

If you enjoy Get Flushed and would like to support the show, please consider making a donation to help cover our costs.  All donations are welcome - however large or small - and every cent will help us continue recording more great content. Use the SUPPORT OUR SHOW button on our homepage to donate now.

Visit www.portaclear.com to learn more about this product.

If you enjoy Get Flushed and would like to support the show, please consider making a donation to help cover our costs.  All donations are welcome - however large or small - and every cent will help us continue recording more great content. Use the SUPPORT OUR SHOW button on our homepage to donate now.

If you enjoy Get Flushed and would like to support the show, please consider making a donation to help cover our costs.  All donations are welcome - however large or small - and every cent will help us continue recording more great content. Use the SUPPORT OUR SHOW button on our homepage to donate now.

If you enjoy Get Flushed and would like to support the show, please consider making a donation to help cover our costs.  All donations are welcome - however large or small - and every cent will help us continue recording more great content. Use the SUPPORT OUR SHOW button on our homepage to donate now.

If you enjoy Get Flushed and would like to support the show, please consider making a donation to help cover our costs.  All donations are welcome - however large or small - and every cent will help us continue recording more great content. Use the SUPPORT OUR SHOW button on our homepage to donate now.

If you enjoy Get Flushed and would like to support the show, please consider making a donation to help cover our costs.  All donations are welcome - however large or small - and every cent will help us continue recording more great content. Use the SUPPORT OUR SHOW button on our homepage to donate now.

Visit www.abcgroup.co.nz to learn more about this week's guest.

Check out Les The Night Cart Man article about Andre's grandfather on Radio NZ (skip to 41m 25s).

If you enjoy Get Flushed and would like to support the show, please consider making a donation to help cover our costs.  All donations are welcome - however large or small - and every cent will help us continue recording more great content. Use the Paypal button on our homepage to donate now.