<?xml version="1.0" encoding="UTF-8"?><?xml-stylesheet href="https://feeds.captivate.fm/style.xsl" type="text/xsl"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0" xmlns:googleplay="http://www.google.com/schemas/play-podcasts/1.0" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:podcast="https://podcastindex.org/namespace/1.0"><channel><atom:link href="https://feeds.captivate.fm/heads-up/" rel="self" type="application/rss+xml"/><title><![CDATA[Heads Up]]></title><podcast:guid>8705c609-3a07-5a54-a37b-56f6e2b961de</podcast:guid><lastBuildDate>Mon, 05 Aug 2024 15:00:24 +0000</lastBuildDate><generator>Captivate.fm</generator><language><![CDATA[en]]></language><copyright><![CDATA[© 2023 Heads Up]]></copyright><managingEditor>Mountain Leverage</managingEditor><itunes:summary><![CDATA[Heads Up is an interview series and podcast where technology innovators and experts discuss solutions to today's workflow challenges in distribution, manufacturing, healthcare, maintenance & inspection, and many other industries. From the warehouse floor all the way to the C-suite, Heads Up explores the impact technology and other innovations may play in advancing workflow efficiency.]]></itunes:summary><image><url>https://artwork.captivate.fm/b87b43e6-4fc4-4e71-aef6-d16184a98b29/Y1LywZ3jj0aXqFi673rScYMr.png</url><title>Heads Up</title><link><![CDATA[https://headsup.show/]]></link></image><itunes:image href="https://artwork.captivate.fm/b87b43e6-4fc4-4e71-aef6-d16184a98b29/Y1LywZ3jj0aXqFi673rScYMr.png"/><itunes:owner><itunes:name>Mountain Leverage</itunes:name></itunes:owner><itunes:author>Mountain Leverage</itunes:author><description>Heads Up is an interview series and podcast where technology innovators and experts discuss solutions to today&apos;s workflow challenges in distribution, manufacturing, healthcare, maintenance &amp; inspection, and many other industries. From the warehouse floor all the way to the C-suite, Heads Up explores the impact technology and other innovations may play in advancing workflow efficiency.</description><link>https://headsup.show/</link><atom:link href="https://pubsubhubbub.appspot.com" rel="hub"/><itunes:explicit>false</itunes:explicit><itunes:type>episodic</itunes:type><itunes:category text="Technology"></itunes:category><itunes:new-feed-url>https://feeds.captivate.fm/heads-up/</itunes:new-feed-url><podcast:locked>no</podcast:locked><podcast:medium>podcast</podcast:medium><item><title>How To Find The Practical Uses Of AI For Your Supply Chain Operation | AI Interview #2 w/ Joe Carson, CEO of Spend Strategies</title><itunes:title>How To Find The Practical Uses Of AI For Your Supply Chain Operation | AI Interview #2 w/ Joe Carson, CEO of Spend Strategies</itunes:title><description><![CDATA[<p>With 20+ years of experience in procurement and supply chain, Joe Carson, CEO of Spend Strategies, shares his valuable insights into the landscape of Artificial Intelligence in the Supply Chain.</p><p> In this episode, we'll dive into the practical and valuable information you need to evaluate AI and its ability to fit into your organization's operations. </p><p>Follow Joe Carson: </p><p>https://www.linkedin.com/in/joecarson/</p><p>Check out Spend Strategies: </p><p>https://spendstrategies.com/</p><p>Follow Alex Reneman on LinkedIn: https://www.linkedin.com/in/alex-reneman/.</p><p>For inquiries related to Heads Up, email:&nbsp;</p><p>podcast@mountainleverage.com&nbsp;</p><p>Watch here:</p><p>https://youtu.be/n_cu6YL-ejU</p>]]></description><content:encoded><![CDATA[<p>With 20+ years of experience in procurement and supply chain, Joe Carson, CEO of Spend Strategies, shares his valuable insights into the landscape of Artificial Intelligence in the Supply Chain.</p><p> In this episode, we'll dive into the practical and valuable information you need to evaluate AI and its ability to fit into your organization's operations. </p><p>Follow Joe Carson: </p><p>https://www.linkedin.com/in/joecarson/</p><p>Check out Spend Strategies: </p><p>https://spendstrategies.com/</p><p>Follow Alex Reneman on LinkedIn: https://www.linkedin.com/in/alex-reneman/.</p><p>For inquiries related to Heads Up, email:&nbsp;</p><p>podcast@mountainleverage.com&nbsp;</p><p>Watch here:</p><p>https://youtu.be/n_cu6YL-ejU</p>]]></content:encoded><link><![CDATA[https://headsup.show/]]></link><guid isPermaLink="false">e53b5d31-0344-4418-9df7-415c64b4c805</guid><itunes:image href="https://artwork.captivate.fm/b87b43e6-4fc4-4e71-aef6-d16184a98b29/Y1LywZ3jj0aXqFi673rScYMr.png"/><dc:creator><![CDATA[Mountain Leverage]]></dc:creator><pubDate>Mon, 05 Aug 2024 11:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/9c9ad21a-c1d2-4b4c-b5c3-88a0422ce56d/Heads-Up-AI-Series-2.mp3" length="44469856" type="audio/mpeg"/><itunes:duration>30:51</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>bonus</itunes:episodeType><itunes:season>1</itunes:season><itunes:season>1</itunes:season><podcast:season>1</podcast:season><itunes:author>Mountain Leverage</itunes:author></item><item><title>How AI&apos;s Small Data Can Transform Your Supply Chain Decision-Making | AI Interview #1 w/ Assistant Professor Anthony Roath, Auburn University</title><itunes:title>How AI&apos;s Small Data Can Transform Your Supply Chain Decision-Making | AI Interview #1 w/ Assistant Professor Anthony Roath, Auburn University</itunes:title><description><![CDATA[<p>This is the first entry into our series: “AI: The Good, The Bad, and The Human in the Supply Chain”. In this series, we will tackle just what the title states... The good, bad, and human aspects of AI and only the necessary information that you need to take action in your organization concerning this rapidly growing topic. Join Alex Reneman on his journey to find practical information on Artificial Intelligence for warehouse managers and supply chain executives alike on this new episode of Heads Up.&nbsp;</p><p>Anthony Roath, Assistant Professor at Auburn University, starts off our new series by diving into the practical use of AI within a distribution center, some common misconceptions of the new dynamic between a human workforce with implemented Artificial Intelligence, and how small data is key to the proper, actionable use of AI.&nbsp;</p><p>Professor Roath takes us through the necessary considerations when implementing AI in your warehouses and DCs. He emphasizes a bottom-to-top approach to AI in your organization so your practical use case of AI is not lost by starting with a high-level strategy. Whether you’re managing the production floor or in the C-suite,, this episode dives into how you can utilize AI not only to get data – but specifically the necessary data you need to make the best business and tactical decisions.&nbsp;</p><p>Read Assistant Professor Roath’s and coauthor's report:&nbsp;</p><p><a href="https://www.thescxchange.com/articles/9633-intelligent-workflows-orchestrating-the-intersection-of-ai-and-humans" rel="noopener noreferrer" target="_blank">https://www.thescxchange.com/articles/9633-intelligent-workflows-orchestrating-the-intersection-of-ai-and-humans</a></p><p>Follow Alex Reneman on LinkedIn: https://www.linkedin.com/in/alex-reneman/.</p><p>For inquiries related to Heads Up, email:&nbsp;</p><p>podcast@mountainleverage.com&nbsp;</p><p>Watch here:</p><p>https://youtu.be/0GXnsWX9Y-s</p><p> </p>]]></description><content:encoded><![CDATA[<p>This is the first entry into our series: “AI: The Good, The Bad, and The Human in the Supply Chain”. In this series, we will tackle just what the title states... The good, bad, and human aspects of AI and only the necessary information that you need to take action in your organization concerning this rapidly growing topic. Join Alex Reneman on his journey to find practical information on Artificial Intelligence for warehouse managers and supply chain executives alike on this new episode of Heads Up.&nbsp;</p><p>Anthony Roath, Assistant Professor at Auburn University, starts off our new series by diving into the practical use of AI within a distribution center, some common misconceptions of the new dynamic between a human workforce with implemented Artificial Intelligence, and how small data is key to the proper, actionable use of AI.&nbsp;</p><p>Professor Roath takes us through the necessary considerations when implementing AI in your warehouses and DCs. He emphasizes a bottom-to-top approach to AI in your organization so your practical use case of AI is not lost by starting with a high-level strategy. Whether you’re managing the production floor or in the C-suite,, this episode dives into how you can utilize AI not only to get data – but specifically the necessary data you need to make the best business and tactical decisions.&nbsp;</p><p>Read Assistant Professor Roath’s and coauthor's report:&nbsp;</p><p><a href="https://www.thescxchange.com/articles/9633-intelligent-workflows-orchestrating-the-intersection-of-ai-and-humans" rel="noopener noreferrer" target="_blank">https://www.thescxchange.com/articles/9633-intelligent-workflows-orchestrating-the-intersection-of-ai-and-humans</a></p><p>Follow Alex Reneman on LinkedIn: https://www.linkedin.com/in/alex-reneman/.</p><p>For inquiries related to Heads Up, email:&nbsp;</p><p>podcast@mountainleverage.com&nbsp;</p><p>Watch here:</p><p>https://youtu.be/0GXnsWX9Y-s</p><p> </p>]]></content:encoded><link><![CDATA[https://headsup.show/]]></link><guid isPermaLink="false">2161cc8b-13b6-4415-a9c2-52ec5d2f39dd</guid><itunes:image href="https://artwork.captivate.fm/b87b43e6-4fc4-4e71-aef6-d16184a98b29/Y1LywZ3jj0aXqFi673rScYMr.png"/><dc:creator><![CDATA[Mountain Leverage]]></dc:creator><pubDate>Mon, 15 Jul 2024 14:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/e74f7583-55ae-442f-b8a6-a67048b77272/AI-Series-1-FINAL.mp3" length="22176013" type="audio/mpeg"/><itunes:duration>15:22</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>bonus</itunes:episodeType><itunes:author>Mountain Leverage</itunes:author></item><item><title>Sears Chair of Global Supply Chain Management: Average 13% Drop in Your Shares After A Disruption!</title><itunes:title>Sears Chair of Global Supply Chain Management: Average 13% Drop in Your Shares After A Disruption!</itunes:title><description><![CDATA[<p>John Saldanha is the Sears Chair of Global Supply Chain Management at the John Chambers College of Business and Economics at WVU. </p><p>In this episode, Alex and John discuss various, current supply chain disruptions, supply chain resiliency, and how leaders can adapt to unexpected challenges in the supply chain. </p><p>Chapters: </p><p>00:00 Intro</p><p>00:26 Background</p><p>01:36 Why Canals Are So Critical to the Supply Chain</p><p>04:53 Alternatives to Primary Canals Used for Trade</p><p>08:28 Effects From Recent Panama Canal Droughts</p><p>13:00 Effects From Recent Events Around the Suez Canal</p><p>16:35 Key Bridge Collapse in Baltimore</p><p>22:39 Strategies for Supply Chain Resilience</p><p>30:20 Artificial Intelligence &amp; Supply Chain Resilience</p><p>34:23 Last Words From the Guest</p><p><br></p><p>Follow John: </p><p>https://www.linkedin.com/in/johnsaldanha/</p><p><br></p><p>For any inquiries related to Heads Up, email: </p><p>podcast@mountainleverage.com</p><p><br></p><p>Watch here: </p><p>https://youtu.be/2riNjW3SOu4</p><p><br></p><p>Follow Alex: </p><p>https://www.linkedin.com/in/alex-reneman/</p>]]></description><content:encoded><![CDATA[<p>John Saldanha is the Sears Chair of Global Supply Chain Management at the John Chambers College of Business and Economics at WVU. </p><p>In this episode, Alex and John discuss various, current supply chain disruptions, supply chain resiliency, and how leaders can adapt to unexpected challenges in the supply chain. </p><p>Chapters: </p><p>00:00 Intro</p><p>00:26 Background</p><p>01:36 Why Canals Are So Critical to the Supply Chain</p><p>04:53 Alternatives to Primary Canals Used for Trade</p><p>08:28 Effects From Recent Panama Canal Droughts</p><p>13:00 Effects From Recent Events Around the Suez Canal</p><p>16:35 Key Bridge Collapse in Baltimore</p><p>22:39 Strategies for Supply Chain Resilience</p><p>30:20 Artificial Intelligence &amp; Supply Chain Resilience</p><p>34:23 Last Words From the Guest</p><p><br></p><p>Follow John: </p><p>https://www.linkedin.com/in/johnsaldanha/</p><p><br></p><p>For any inquiries related to Heads Up, email: </p><p>podcast@mountainleverage.com</p><p><br></p><p>Watch here: </p><p>https://youtu.be/2riNjW3SOu4</p><p><br></p><p>Follow Alex: </p><p>https://www.linkedin.com/in/alex-reneman/</p>]]></content:encoded><link><![CDATA[https://headsup.show/]]></link><guid isPermaLink="false">4a6b8d81-42a7-4cb8-aadf-f58a45f1e583</guid><itunes:image href="https://artwork.captivate.fm/b87b43e6-4fc4-4e71-aef6-d16184a98b29/Y1LywZ3jj0aXqFi673rScYMr.png"/><dc:creator><![CDATA[Mountain Leverage]]></dc:creator><pubDate>Thu, 11 Apr 2024 05:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/a1b578fb-7f8f-494e-8efd-2869929a4dde/HUE8.mp3" length="50356521" type="audio/mpeg"/><itunes:duration>34:55</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>8</itunes:episode><itunes:season>1</itunes:season><podcast:episode>8</podcast:episode><podcast:season>1</podcast:season><itunes:author>Mountain Leverage</itunes:author></item><item><title>Data Privacy Lawyer: Breakdown of BIPA, GIPA, and More for Employers</title><itunes:title>Data Privacy Lawyer: Breakdown of BIPA, GIPA, and More for Employers</itunes:title><description><![CDATA[<p>Some states, such as California, have a reputation for strict business regulations to protect workers’ rights, as workplace technology develops, these can be misused and prompts proactive rules. Illinois is a close second in employee protection regulations, where the state’s Biometric Information Privacy Act is coming back on employers and racking millions of dollars in class action lawsuits. In this episode, we dive into the rise of BIPA, GIPA, and other laws that could have exponential consequences on businesses in Illinois, California, and other states.</p><p>“If you're running a business, you can't also be keeping up to speed on all of these laws and how they keep changing. You've got to be getting good advice from someone whose job it is to do that.” – Laura</p><p><br></p><p>Laura Balson, at Constangy, Brooks, Smith, and Prophette LLP, is the managing partner of the firm’s Chicago office. She was named an Illinois Super Lawyer from 2022-2024 and recognized in The Best Lawyers of America for Employment Law - Management (2024).&nbsp;</p><p><br></p><p>Chapters:&nbsp;</p><p>00:00 Introductions</p><p>04:36 What Businesses Don’t Know About BIPA</p><p>13:59 How to Protect Employers</p><p>18:01 The Risk of Trying vs Not Trying to Comply with BIPA</p><p>19:28 The Genetic Information Privacy Act</p><p>26:17 Concerns with Employee Monoriting and General Data Collection</p><p>30:04 Legislation Around Artificial Intelligence</p><p>35:00 Last Word</p><p><br></p><p>Follow Laura: </p><p>https://www.linkedin.com/in/laurabalson/</p><p><br></p><p>For guest recommendations or any other inquiries, contact:</p><p>podcast@mountainleverage.com</p><p><br></p><p>Watch here: </p><p>https://www.youtube.com/watch?v=oKjciCYH7YM</p><p><br></p><p>Follow Alex: </p><p>https://www.linkedin.com/in/alex-reneman/</p>]]></description><content:encoded><![CDATA[<p>Some states, such as California, have a reputation for strict business regulations to protect workers’ rights, as workplace technology develops, these can be misused and prompts proactive rules. Illinois is a close second in employee protection regulations, where the state’s Biometric Information Privacy Act is coming back on employers and racking millions of dollars in class action lawsuits. In this episode, we dive into the rise of BIPA, GIPA, and other laws that could have exponential consequences on businesses in Illinois, California, and other states.</p><p>“If you're running a business, you can't also be keeping up to speed on all of these laws and how they keep changing. You've got to be getting good advice from someone whose job it is to do that.” – Laura</p><p><br></p><p>Laura Balson, at Constangy, Brooks, Smith, and Prophette LLP, is the managing partner of the firm’s Chicago office. She was named an Illinois Super Lawyer from 2022-2024 and recognized in The Best Lawyers of America for Employment Law - Management (2024).&nbsp;</p><p><br></p><p>Chapters:&nbsp;</p><p>00:00 Introductions</p><p>04:36 What Businesses Don’t Know About BIPA</p><p>13:59 How to Protect Employers</p><p>18:01 The Risk of Trying vs Not Trying to Comply with BIPA</p><p>19:28 The Genetic Information Privacy Act</p><p>26:17 Concerns with Employee Monoriting and General Data Collection</p><p>30:04 Legislation Around Artificial Intelligence</p><p>35:00 Last Word</p><p><br></p><p>Follow Laura: </p><p>https://www.linkedin.com/in/laurabalson/</p><p><br></p><p>For guest recommendations or any other inquiries, contact:</p><p>podcast@mountainleverage.com</p><p><br></p><p>Watch here: </p><p>https://www.youtube.com/watch?v=oKjciCYH7YM</p><p><br></p><p>Follow Alex: </p><p>https://www.linkedin.com/in/alex-reneman/</p>]]></content:encoded><link><![CDATA[https://headsup.show/]]></link><guid isPermaLink="false">3c95500a-58ab-40b5-96dc-150f132fff1e</guid><itunes:image href="https://artwork.captivate.fm/b87b43e6-4fc4-4e71-aef6-d16184a98b29/Y1LywZ3jj0aXqFi673rScYMr.png"/><dc:creator><![CDATA[Mountain Leverage]]></dc:creator><pubDate>Mon, 04 Mar 2024 05:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/b68071e2-970c-4fec-b015-1d5cebdc51f2/HU-E7v2.mp3" length="52469701" type="audio/mpeg"/><itunes:duration>36:23</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>7</itunes:episode><itunes:season>1</itunes:season><podcast:episode>7</podcast:episode><podcast:season>1</podcast:season><itunes:author>Mountain Leverage</itunes:author></item><item><title>The Economics of BIPA and What to Know About Future Biometric Legislation</title><itunes:title>The Economics of BIPA and What to Know About Future Biometric Legislation</itunes:title><description><![CDATA[<p>**NOTICE: the information shared in this podcast is not legal advice. Seek out the help of a professional if you are under the Biometric Information Privacy Act. </p><p>Kaitlyn Harger is Senior Economist at the Chamber of Progress and is the author of "Who Benefits from BIPA", an economic analysis of the Biometric Information Privacy Act. </p><p><br></p><p>The Biometric Information Privacy Act has notoriously been neglected or missed by many companies that utilize technology that collects employees' or customers' biometric data. Negligence of BIPA's statutes can lead to drastic consequences for your company. Kaitlyn provides insights into the history, data, and consequences of the Biometric Information Privacy Act. This is an information-packed episode you do not want to miss! </p><p><br></p><p>Chapters: </p><p>00:00 Intro</p><p>01:49 What is BIPA? </p><p>03:17 Kaitlyn and the Chamber of Progress</p><p>04:15 Origin of Kaitlyn's Study</p><p>06:45 Economic Outcomes </p><p>09:36 BIPA Requirements</p><p>12:36 Key Terms and Provisions</p><p>15:20 Risk</p><p>18:27 Covering BIPA</p><p>19:42 Future of Biometric Legislation in Illinois and Elsewhere</p><p>22:12 Federal Legislation</p><p>23:15 Last Words</p><p>24:50 Teaser</p><p><br></p><p>Kaitlyn's Links: </p><p>https://www.linkedin.com/in/kaitlyn-harger/</p><p>https://progresschamber.org/wp-content/uploads/2023/03/Who-Benefits-from-BIPA-Analysis-of-Cases-Under-IL-Biometrics-Law.pdf</p><p><br></p><p>For guest recommendations or any other inquiries, contact:</p><p>asher.smith@mountainleverage.com</p><p><br></p><p>Watch here:</p><p>https://youtu.be/PzQ42vvs6dU</p><p><br></p><p>Follow Us: </p><p>https://www.linkedin.com/in/alex-reneman/</p><p>https://www.mountainleverage.com/</p>]]></description><content:encoded><![CDATA[<p>**NOTICE: the information shared in this podcast is not legal advice. Seek out the help of a professional if you are under the Biometric Information Privacy Act. </p><p>Kaitlyn Harger is Senior Economist at the Chamber of Progress and is the author of "Who Benefits from BIPA", an economic analysis of the Biometric Information Privacy Act. </p><p><br></p><p>The Biometric Information Privacy Act has notoriously been neglected or missed by many companies that utilize technology that collects employees' or customers' biometric data. Negligence of BIPA's statutes can lead to drastic consequences for your company. Kaitlyn provides insights into the history, data, and consequences of the Biometric Information Privacy Act. This is an information-packed episode you do not want to miss! </p><p><br></p><p>Chapters: </p><p>00:00 Intro</p><p>01:49 What is BIPA? </p><p>03:17 Kaitlyn and the Chamber of Progress</p><p>04:15 Origin of Kaitlyn's Study</p><p>06:45 Economic Outcomes </p><p>09:36 BIPA Requirements</p><p>12:36 Key Terms and Provisions</p><p>15:20 Risk</p><p>18:27 Covering BIPA</p><p>19:42 Future of Biometric Legislation in Illinois and Elsewhere</p><p>22:12 Federal Legislation</p><p>23:15 Last Words</p><p>24:50 Teaser</p><p><br></p><p>Kaitlyn's Links: </p><p>https://www.linkedin.com/in/kaitlyn-harger/</p><p>https://progresschamber.org/wp-content/uploads/2023/03/Who-Benefits-from-BIPA-Analysis-of-Cases-Under-IL-Biometrics-Law.pdf</p><p><br></p><p>For guest recommendations or any other inquiries, contact:</p><p>asher.smith@mountainleverage.com</p><p><br></p><p>Watch here:</p><p>https://youtu.be/PzQ42vvs6dU</p><p><br></p><p>Follow Us: </p><p>https://www.linkedin.com/in/alex-reneman/</p><p>https://www.mountainleverage.com/</p>]]></content:encoded><link><![CDATA[https://headsup.show/]]></link><guid isPermaLink="false">37074ded-230b-4936-b305-6a5bd11d042b</guid><itunes:image href="https://artwork.captivate.fm/b87b43e6-4fc4-4e71-aef6-d16184a98b29/Y1LywZ3jj0aXqFi673rScYMr.png"/><dc:creator><![CDATA[Mountain Leverage]]></dc:creator><pubDate>Tue, 13 Feb 2024 05:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/853218fc-a066-4f78-893b-bd3fcb34d97a/HU-6-Kaitlyn-Harger.mp3" length="36751845" type="audio/mpeg"/><itunes:duration>25:29</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>6</itunes:episode><itunes:season>1</itunes:season><podcast:episode>6</podcast:episode><podcast:season>1</podcast:season><itunes:author>Mountain Leverage</itunes:author></item><item><title>Shari Altergott: Customer Experience in Supply Chain and Material Handling</title><itunes:title>Shari Altergott: Customer Experience in Supply Chain and Material Handling</itunes:title><description><![CDATA[<p>The customer's experience is becoming the main focus of marketing. Shari Altergott describes the importance of the customer experience, how to implement it into your company's strategy, and how the minimum is not enough when focusing on the customer experience - it's an all-in effort. </p><p>You can check out Shari's podcast <a href="https://www.mheda.org/podcast/channel/mheda-talks/" rel="noopener noreferrer" target="_blank"><u>here</u></a>. </p><p>Visit The CX Edge <a href="https://cx-edge.com/" rel="noopener noreferrer" target="_blank"><u>here</u></a>. </p><p>Follow Shari on <a href="https://www.linkedin.com/in/sharialtergott?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAFQTXsBUPIuQ2VMMat5WQPZtq0ppVlDv6c&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_feed%3BQXk8AmTJSsKIrr9vzrMyHw%3D%3D" rel="noopener noreferrer" target="_blank"><u>LinkedIn</u></a>. </p><p>---</p><p>Timecodes: </p><p>00:00 Intro</p><p>00:30 Shari's Background</p><p>02:00 Why Customer Experience? </p><p>03:42 Definition of Customer Experience</p><p>07:54 Why Customer Experience is Important</p><p>09:30 How Latest Technologies Affect Customer Experience</p><p>13:35 Challenges with Customer Experience</p><p>17:28 Example of Customer Experience</p><p>23:55 Employee Experience Affects the Customer Experience</p><p>28:21 Diversity's Role in Growth</p><p>33:55 What are You Most Grateful For? </p><p>35:06 Last Words</p>]]></description><content:encoded><![CDATA[<p>The customer's experience is becoming the main focus of marketing. Shari Altergott describes the importance of the customer experience, how to implement it into your company's strategy, and how the minimum is not enough when focusing on the customer experience - it's an all-in effort. </p><p>You can check out Shari's podcast <a href="https://www.mheda.org/podcast/channel/mheda-talks/" rel="noopener noreferrer" target="_blank"><u>here</u></a>. </p><p>Visit The CX Edge <a href="https://cx-edge.com/" rel="noopener noreferrer" target="_blank"><u>here</u></a>. </p><p>Follow Shari on <a href="https://www.linkedin.com/in/sharialtergott?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAFQTXsBUPIuQ2VMMat5WQPZtq0ppVlDv6c&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_feed%3BQXk8AmTJSsKIrr9vzrMyHw%3D%3D" rel="noopener noreferrer" target="_blank"><u>LinkedIn</u></a>. </p><p>---</p><p>Timecodes: </p><p>00:00 Intro</p><p>00:30 Shari's Background</p><p>02:00 Why Customer Experience? </p><p>03:42 Definition of Customer Experience</p><p>07:54 Why Customer Experience is Important</p><p>09:30 How Latest Technologies Affect Customer Experience</p><p>13:35 Challenges with Customer Experience</p><p>17:28 Example of Customer Experience</p><p>23:55 Employee Experience Affects the Customer Experience</p><p>28:21 Diversity's Role in Growth</p><p>33:55 What are You Most Grateful For? </p><p>35:06 Last Words</p>]]></content:encoded><link><![CDATA[https://headsup.show/]]></link><guid isPermaLink="false">f829ee78-9be9-420e-bd52-c06349ecf5d9</guid><itunes:image href="https://artwork.captivate.fm/b87b43e6-4fc4-4e71-aef6-d16184a98b29/Y1LywZ3jj0aXqFi673rScYMr.png"/><dc:creator><![CDATA[Mountain Leverage]]></dc:creator><pubDate>Mon, 04 Dec 2023 13:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/cf2ca02f-d7fd-4804-ba83-297a26d89705/HUE5-Audio.mp3" length="52136456" type="audio/mpeg"/><itunes:duration>36:09</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>5</itunes:episode><itunes:season>1</itunes:season><podcast:episode>5</podcast:episode><podcast:season>1</podcast:season><itunes:author>Mountain Leverage</itunes:author></item><item><title>Paving the Way for Diversity and Inclusion in Supply Chain with Ilias Simpson, CEO, Radial</title><itunes:title>Paving the Way for Diversity and Inclusion in Supply Chain with Ilias Simpson, CEO, Radial</itunes:title><description><![CDATA[<p>There is a recognized disparity among corporate America -- only 3% of C-Suite roles are held by black people.* In this episode of Heads Up, we discuss the importance of inclusion and diversity in the workplace, especially in the operations and supply chain industry.</p><p>Join Ilias Simpson, CEO at <a href="https://www.bpost.be/en" rel="noopener noreferrer" target="_blank">bpost</a> and <a href="https://www.radial.com/" rel="noopener noreferrer" target="_blank">Radial</a>, and Heads Up host Alex Reneman, CEO of <a href="https://mountainleverage.com/" rel="noopener noreferrer" target="_blank">Mountain Leverage</a>, as they dive into why diverse talent truly results in the best talent, how supply chain companies can better prioritize inclusion in the workplace, and what it’s been like to lead an eCommerce operations company during a global pandemic.</p><p><strong>Show Notes</strong></p><p><strong>00:00</strong> - Meet Ilias Simpson and learn about his role at Radial and bpost</p><p><strong>02:43</strong> - Prioritizing Radial’s employee safety while thriving on the rapid growth of online shopping during COVID</p><p><strong>07:22</strong> - How buying online, curbside pick-up, Best Buy’s model and other trends have come out of the pandemic and are here to stay</p><p><strong>09:46 </strong>- The diversity disparity and unconscious bias in the workplace: Why less than 1 percent of chief executives running America’s top 500 companies are Black</p><p><strong>13:41</strong> - What’s working? What are companies who are successfully focusing on diversity and inclusion doing?</p><p><strong>15:42</strong> - The data proves it -- diversity is key to success in business, innovation, identifying the best talent and keeping them</p><p><strong>21:15</strong> - Speaking up, owning your own career and other advice for professionals of color</p><p><strong>24:13 </strong>- Recruiting with inclusion in mind, from tapping into wider networks to rewriting your job postings</p><p><strong>29:08 </strong>- Education’s role in increasing diverse representation in supply chain</p><p><strong>32:38</strong> - Ilias’ book recommendations for leadership (Gallup’s <a href="https://www.amazon.com/StrengthsFinder-2-0-Tom-Rath/dp/159562015X" rel="noopener noreferrer" target="_blank">StrengthsFinder</a> and Colin Powell’s <a href="https://www.amazon.com/Worked-Me-Life-Leadership/dp/0062135139/ref=sr_1_1?crid=1BK6HP3LQWHPT&amp;keywords=colin+powell+it+worked+for+me&amp;qid=1617821878&amp;s=books&amp;sprefix=colin+powell+%2Cstripbooks%2C167&amp;sr=1-1" rel="noopener noreferrer" target="_blank">It Worked for Me</a>)</p><p><strong>34:17 </strong>- Gratitude for family and a world that’s looking up for today’s kids</p><p><em>*according to the Equal Employment Opportunity Commission</em></p>]]></description><content:encoded><![CDATA[<p>There is a recognized disparity among corporate America -- only 3% of C-Suite roles are held by black people.* In this episode of Heads Up, we discuss the importance of inclusion and diversity in the workplace, especially in the operations and supply chain industry.</p><p>Join Ilias Simpson, CEO at <a href="https://www.bpost.be/en" rel="noopener noreferrer" target="_blank">bpost</a> and <a href="https://www.radial.com/" rel="noopener noreferrer" target="_blank">Radial</a>, and Heads Up host Alex Reneman, CEO of <a href="https://mountainleverage.com/" rel="noopener noreferrer" target="_blank">Mountain Leverage</a>, as they dive into why diverse talent truly results in the best talent, how supply chain companies can better prioritize inclusion in the workplace, and what it’s been like to lead an eCommerce operations company during a global pandemic.</p><p><strong>Show Notes</strong></p><p><strong>00:00</strong> - Meet Ilias Simpson and learn about his role at Radial and bpost</p><p><strong>02:43</strong> - Prioritizing Radial’s employee safety while thriving on the rapid growth of online shopping during COVID</p><p><strong>07:22</strong> - How buying online, curbside pick-up, Best Buy’s model and other trends have come out of the pandemic and are here to stay</p><p><strong>09:46 </strong>- The diversity disparity and unconscious bias in the workplace: Why less than 1 percent of chief executives running America’s top 500 companies are Black</p><p><strong>13:41</strong> - What’s working? What are companies who are successfully focusing on diversity and inclusion doing?</p><p><strong>15:42</strong> - The data proves it -- diversity is key to success in business, innovation, identifying the best talent and keeping them</p><p><strong>21:15</strong> - Speaking up, owning your own career and other advice for professionals of color</p><p><strong>24:13 </strong>- Recruiting with inclusion in mind, from tapping into wider networks to rewriting your job postings</p><p><strong>29:08 </strong>- Education’s role in increasing diverse representation in supply chain</p><p><strong>32:38</strong> - Ilias’ book recommendations for leadership (Gallup’s <a href="https://www.amazon.com/StrengthsFinder-2-0-Tom-Rath/dp/159562015X" rel="noopener noreferrer" target="_blank">StrengthsFinder</a> and Colin Powell’s <a href="https://www.amazon.com/Worked-Me-Life-Leadership/dp/0062135139/ref=sr_1_1?crid=1BK6HP3LQWHPT&amp;keywords=colin+powell+it+worked+for+me&amp;qid=1617821878&amp;s=books&amp;sprefix=colin+powell+%2Cstripbooks%2C167&amp;sr=1-1" rel="noopener noreferrer" target="_blank">It Worked for Me</a>)</p><p><strong>34:17 </strong>- Gratitude for family and a world that’s looking up for today’s kids</p><p><em>*according to the Equal Employment Opportunity Commission</em></p>]]></content:encoded><link><![CDATA[https://headsup.show/]]></link><guid isPermaLink="false">Buzzsprout-8304392</guid><itunes:image href="https://artwork.captivate.fm/b87b43e6-4fc4-4e71-aef6-d16184a98b29/Y1LywZ3jj0aXqFi673rScYMr.png"/><dc:creator><![CDATA[Mountain Leverage]]></dc:creator><pubDate>Mon, 12 Apr 2021 08:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/83492864-5692-4290-94dc-5b058286ffc3/8304392-paving-the-way-for-diversity-and-inclusion-in-supply-ch.mp3" length="26355044" type="audio/mpeg"/><itunes:duration>36:34</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>4</itunes:episode><itunes:season>1</itunes:season><podcast:episode>4</podcast:episode><podcast:season>1</podcast:season><itunes:author>Mountain Leverage</itunes:author></item><item><title>Scott Frymire- Sr. VP of Marketing with UniLog</title><itunes:title>Scott Frymire- Sr. VP of Marketing with UniLog</itunes:title><description><![CDATA[<p>Hosted by Mountain Leverage CEO Alex Reneman, <em>Heads Up</em> features logistics industry leaders, innovators, and experts discussing their companies' roles in delivering process improvements to solve strategic business challenges for a variety of industrial and commercial applications such as distribution centers, healthcare, maintenance &amp; inspection, and many others. From the warehouse floor all the way to the C-suite, <em>Heads Up</em> explores the impact technology and other innovation plays in advancing supply chain efficiency, including: the acceleration of throughput, the reduction of errors, increased worker efficiency, expedited training, bottom-line profitability, worker safety, thrilled end customers, and compressed ROI timelines.&nbsp;</p><p>Join Scott Frymire, SR. VP. of Marketing for Unilog, as he digs in to all things E-Commerce</p>]]></description><content:encoded><![CDATA[<p>Hosted by Mountain Leverage CEO Alex Reneman, <em>Heads Up</em> features logistics industry leaders, innovators, and experts discussing their companies' roles in delivering process improvements to solve strategic business challenges for a variety of industrial and commercial applications such as distribution centers, healthcare, maintenance &amp; inspection, and many others. From the warehouse floor all the way to the C-suite, <em>Heads Up</em> explores the impact technology and other innovation plays in advancing supply chain efficiency, including: the acceleration of throughput, the reduction of errors, increased worker efficiency, expedited training, bottom-line profitability, worker safety, thrilled end customers, and compressed ROI timelines.&nbsp;</p><p>Join Scott Frymire, SR. VP. of Marketing for Unilog, as he digs in to all things E-Commerce</p>]]></content:encoded><link><![CDATA[https://headsup.show/]]></link><guid isPermaLink="false">Buzzsprout-7698151</guid><itunes:image href="https://artwork.captivate.fm/b87b43e6-4fc4-4e71-aef6-d16184a98b29/Y1LywZ3jj0aXqFi673rScYMr.png"/><dc:creator><![CDATA[Mountain Leverage]]></dc:creator><pubDate>Fri, 05 Feb 2021 13:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/a9393e9c-97d7-4aa4-bf0e-b2c002fc50a1/7698151-scott-frymire-sr-vp-of-marketing-with-unilog.mp3" length="17660598" type="audio/mpeg"/><itunes:duration>24:30</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>3</itunes:episode><itunes:season>1</itunes:season><podcast:episode>3</podcast:episode><podcast:season>1</podcast:season><itunes:author>Mountain Leverage</itunes:author></item><item><title>Heads Up with Dr. Prakash Merchandani</title><itunes:title>Heads Up with Dr. Prakash Merchandani</itunes:title><description><![CDATA[<p>Hosted by Mountain Leverage CEO Alex Reneman, <em>Heads Up</em> features logistics industry leaders, innovators, and experts discussing their companies' roles in delivering process improvements to solve strategic business challenges for a variety of industrial and commercial applications such as distribution centers, healthcare, maintenance &amp; inspection, and many others. From the warehouse floor all the way to the C-suite, <em>Heads Up</em> explores the impact technology and other innovation plays in advancing supply chain efficiency, including: the acceleration of throughput, the reduction of errors, increased worker efficiency, expedited training, bottom-line profitability, worker safety, thrilled end customers, and compressed ROI timelines.&nbsp;</p><p>Join Dr. Prakash Merchandani as he dives into all things cash conversion!</p>]]></description><content:encoded><![CDATA[<p>Hosted by Mountain Leverage CEO Alex Reneman, <em>Heads Up</em> features logistics industry leaders, innovators, and experts discussing their companies' roles in delivering process improvements to solve strategic business challenges for a variety of industrial and commercial applications such as distribution centers, healthcare, maintenance &amp; inspection, and many others. From the warehouse floor all the way to the C-suite, <em>Heads Up</em> explores the impact technology and other innovation plays in advancing supply chain efficiency, including: the acceleration of throughput, the reduction of errors, increased worker efficiency, expedited training, bottom-line profitability, worker safety, thrilled end customers, and compressed ROI timelines.&nbsp;</p><p>Join Dr. Prakash Merchandani as he dives into all things cash conversion!</p>]]></content:encoded><link><![CDATA[https://headsup.show/]]></link><guid isPermaLink="false">Buzzsprout-7698403</guid><itunes:image href="https://artwork.captivate.fm/b87b43e6-4fc4-4e71-aef6-d16184a98b29/Y1LywZ3jj0aXqFi673rScYMr.png"/><dc:creator><![CDATA[Mountain Leverage]]></dc:creator><pubDate>Thu, 14 Jan 2021 13:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/6d9469f2-4d45-4c87-b10c-9b4e3d2ff552/7698403-heads-up-with-dr-prakash-merchandani.mp3" length="20990272" type="audio/mpeg"/><itunes:duration>29:06</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>2</itunes:episode><itunes:season>1</itunes:season><podcast:episode>2</podcast:episode><podcast:season>1</podcast:season><itunes:author>Mountain Leverage</itunes:author></item><item><title>Heads Up Premier with Ray Bales</title><itunes:title>Heads Up Premier with Ray Bales</itunes:title><description><![CDATA[<div>Hosted by Mountain Leverage CEO Alex Reneman, <em>Heads Up</em> features logistics industry leaders, innovators, and experts discussing their companies&apos; roles in delivering process improvements to solve strategic business challenges for a variety of industrial and commercial applications such as distribution centers, healthcare, maintenance &amp; inspection, and many others. From the warehouse floor all the way to the C-suite, <em>Heads Up</em> explores the impact technology and other innovation plays in advancing supply chain efficiency, including: the acceleration of throughput, the reduction of errors, increased worker efficiency, expedited training, bottom-line profitability, worker safety, thrilled end customers, and compressed ROI timelines. <br/><br/></div><div>Our inaugural episode features Ray Bales; General Manager of Honeywell Voice Solutions.<br/><br/><br/></div>]]></description><content:encoded><![CDATA[<div>Hosted by Mountain Leverage CEO Alex Reneman, <em>Heads Up</em> features logistics industry leaders, innovators, and experts discussing their companies&apos; roles in delivering process improvements to solve strategic business challenges for a variety of industrial and commercial applications such as distribution centers, healthcare, maintenance &amp; inspection, and many others. From the warehouse floor all the way to the C-suite, <em>Heads Up</em> explores the impact technology and other innovation plays in advancing supply chain efficiency, including: the acceleration of throughput, the reduction of errors, increased worker efficiency, expedited training, bottom-line profitability, worker safety, thrilled end customers, and compressed ROI timelines. <br/><br/></div><div>Our inaugural episode features Ray Bales; General Manager of Honeywell Voice Solutions.<br/><br/><br/></div>]]></content:encoded><link><![CDATA[https://headsup.show/]]></link><guid isPermaLink="false">Buzzsprout-7697038</guid><itunes:image href="https://artwork.captivate.fm/b87b43e6-4fc4-4e71-aef6-d16184a98b29/Y1LywZ3jj0aXqFi673rScYMr.png"/><dc:creator><![CDATA[Heather]]></dc:creator><pubDate>Tue, 01 Dec 2020 12:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/3ce907c6-11b1-4edc-83f2-c5d47e841cd2/7697038-heads-up-premier-with-ray-bales.mp3" length="18006855" type="audio/mpeg"/><itunes:duration>24:58</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>1</itunes:episode><itunes:season>1</itunes:season><podcast:episode>1</podcast:episode><podcast:season>1</podcast:season><itunes:author>Heather</itunes:author></item></channel></rss>