In this episode of World’s Greatest Boss, I break down the three main types of assistants: Virtual Assistant (VA), Personal Assistant (PA), and Executive Assistant (EA). 

You’ll learn exactly what each one does, the benefits and drawbacks, signals that it’s time to hire, and how to actually find the right one. By the end, you’ll know which assistant can buy back your time without making a costly hiring mistake.

What You’ll Learn in This Episode:

• The core differences between a VA, PA, and EA
• The biggest mistake founders make when hiring an assistant
• Signs that you’re ready for each type of assistant
• The real costs (and hidden costs) of these roles
• Where to find the right assistant for your needs

Why This Matters:

Hiring the wrong kind of assistant is one of the most expensive mistakes you can make as a founder. Whether you’re drowning in repetitive admin tasks, losing weekends to errands, or stuck in the weeds of business operations, the right assistant can give you back your time — and your sanity.

Resources and Links:

• Connect with Jackie on LinkedIn
• Learn more at People Principles
• Dan Martell’s book: Buy Back Your Time

If you enjoyed today’s episode:

• Subscribe to World’s Greatest Boss wherever you listen to podcasts
• Leave a review to help more business owners find the show
• Share this episode with a founder friend who’s overwhelmed and needs help

Together, we explore:

• Why hiring ahead of need can transform client experiences.
• The real reason employee retention is harder than ever—and how to handle it.
• How to spot overwhelm before it becomes burnout (and what to do about it).
• Why investing in personal well-being outside of work is just as important as managing workload inside of work.
• The overlooked power of relationship building and spending non-work time with your team.

Borja’s approach flips the typical agency model on its head—and his insights on retention, loyalty, and workload management will challenge how you think about leading your own team.

By the end of this episode, you’ll have fresh ideas for keeping your people motivated, building loyalty, and leading a team that doesn’t just survive—but thrives.

Connect with me on Linkedin: https://www.linkedin.com/in/jackiemkoch/

Find more information on my website: https://peopleprinciples.co

Connect with Borja Cuan on Linkedin: https://www.linkedin.com/in/borjacuan

Find more information about Four15 Digital: https://four15digital.com/

We’ll cover six powerful reasons to address performance issues early, from keeping your top performers engaged to protecting your business from legal risk. I’ll also walk you through the most common excuses leaders give for delaying these convos (and why they don’t hold up), plus my simple, no-drama framework for having these conversations without making them confrontational.

By the end of this episode, you’ll have the tools to give feedback faster, protect your culture, and actually help your team members improve without losing sleep over it.

Quick-hit framework for performance conversations:

• Be specific. Point to exact behaviors or results that are off track.
• Connect to impact. Show how the issue affects the team, clients, or business.
• Collaborate on next steps, Agree on a clear plan for improvement.
• Document it.  Keep a record, even if it’s just a quick note.

Resources & Links:

• Connect with me on LinkedIn
• Find more leadership and HR resources at peopleprinciples.co

Think HR should handle all the “people stuff”? Think again.

In this episode, I’m calling out one of the most common mistakes founders make when trying to scale—treating people strategy like an admin function or annoyance instead of core business strategy. I break down exactly what people systems you need and why this is all a part of your overall business operations strategy, not something else you need to do.

We’ll talk through the key systems every small business needs to grow a high-performing team, how to divide ownership between HR, managers, and leadership, and what happens when you avoid the hard conversations and hope someone else will handle them for you.

If you’ve ever said, “I just need to hire a strong HR person to manage the team,” this episode is for you.

What you’ll hear in this episode:

• [1:45] Why outsourcing leadership doesn’t work
• [4:00] The parts of people strategy founders must own
• [7:20] HR’s real role—and where their responsibility ends
• [9:40] The essential systems every growing team needs
• [13:10] The “Owner Map” for hiring, management, and culture
• [16:25] What happens when you pass off uncomfortable conversations
• [18:00] Practical steps to lead your team (with HR as a co-pilot)
• [20:15] Wrap-up: Scaling people is the job

Resources + Links

• Connect with me on LinkedIn
• Get our HR & Hiring Essentials
• Need help building your people systems? Reach out for a free discovery call

In this episode of World’s Greatest Boss, I’m joined by Andrew Horn, executive coach to CEOs at companies like TOMS and Hinge, and the founder of Tribute.co. After scaling his startup to 120 employees and overseeing a successful exit, Andrew now dedicates his work to helping founders, CEOs, and leadership teams master relational leadership—a framework that fosters trust, accountability, and real cultural change.

We dive deep into Andrew’s 5-step framework for moving from reactivity to conscious leadership. You’ll learn how to identify your own unmet needs, how to respond to conflict without judgment, and how to create small rituals that lead to big cultural impact.

Whether you lead a small team or a growing company, this conversation will challenge you to lead with intention—and give you tangible tools to help your team thrive.

What You’ll Learn in This Episode:

• [04:00] Why Andrew chose to focus on people after exiting his company
• [08:00] What is relational leadership?
• [09:45] The 5 core skills of relational leadership
• [13:00] Why unmet needs create most workplace tension
• [14:00] The “5 A’s” framework for resolving tension and unmet needs
• [17:00] Using nonviolent communication to provide feedback
• [25:30] Rituals and tools for building a culture of growth

Resources Mentioned:

• Book: The 15 Commitments of Conscious Leadership
• Book: Nonviolent Communication by Marshall Rosenberg
• Tool: Bonusly – peer recognition platform

Connect with Andrew Horn:

• Website: andrewhorn.com
• Instagram: @itsandrewhorn
• Blog: Relational Leadership Substack – new articles every Wednesday
• Retreats: The Junto – men’s leadership retreats

Connect with Jackie:

• LinkedIn: linkedin.com/in/jackiemkoch
• Learn more: peopleprinciples.co

In today’s episode I break down a trap that many founders and managers fall into: holding secret expectations—unspoken rules that frustrate you when broken but were never actually communicated in the first place.

Whether it’s scheduling mid-day appointments, not replying fast enough, or showing up unprepared to meetings, these invisible standards hurt performance, erode trust, and create unnecessary team drama.

I share real-world examples from my HR consulting work, explain why this dynamic happens (even to the best leaders), and give you a step-by-step guide to setting clear, kind, and actionable team operating procedures that support accountability without micromanaging.

What You’ll Learn:

• What “secret expectations” are and how they quietly show up in teams
• The real reason you get frustrated with employees who should know better
• How to turn unspoken assumptions into documented team norms
• Why clear operating procedures are essential for scaling effectively
• A framework to reset expectations without eroding trust
• How to reflect on your own leadership habits and start fresh

Stay Connected:

• Connect with me on Linkedin
• Need some HR consulting in your business? Check out our services

In this episode of World’s Greatest Boss, I sit down with Rachel Lauren, the co-founder and COO of Debbie, a platform that flips the script on financial rewards by helping users earn points for good money habits. Rachel and her team have grown Debbie from zero to 70,000+ users and just as impressively, from 2 scrappy co-founders to a 12-person, mission-driven team.

We talk through the real decisions startup leaders face when hiring: when to buy vs. build talent, how to manage performance without overcomplicating things, and why frequent feedback actually improves employee output.

You’ll walk away with ideas to put in place right now whether you’re managing one person or a small but mighty team.

What You’ll Hear in This Episode:

[1:00] The backstory behind Debbie and how rewards for good financial habits work

[3:30] Why mission alignment matters—and how it helps attract great talent

[5:05] Build vs. Buy: How they developed interns into leaders

[10:20] A refreshingly simple performance review cadence (and why it works)

[18:45] When and how compensation conversations happen—and why they keep them separate from reviews

[22:00] Setting promotion expectations, especially with Gen Z team members

[25:45] Rachel’s surprising inspiration for leadership: the Dallas Cowboys Cheerleaders documentary

Resources & Mentions:

• Try Debbie: joindebbie.com
• Performance management software: Effy.ai
• Bonusly (for peer recognition): bonusly.com
• Podcast mentioned: Honestly by Bari Weiss, featuring the Dallas Cowboys Cheerleaders doc
• Connect with Rachel: LinkedIn - Rachel Lauren

Connect with Jackie:

• LinkedIn: linkedin.com/in/jackiemkoch
• Want my best hiring resources? Download here

In this episode of World’s Greatest Boss, Jackie Koch talks with Brice Jaggars, bestselling author of Two Fish in the Tree, about how role alignment and soft skills play a huge role in team performance. Brice shares practical tips for figuring out if someone is in the wrong job, how to spot soft skill mismatches, and what to try before you cut ties with a struggling employee.

Whether you’re leading a small team or managing a growing company, this episode will help you rethink how you approach performance issues and keep the right people on board.

What You’ll Learn:

[1:30] Why performance issues often come down to the wrong role

[3:15] The difference between technical skills and soft skills

[4:20] The most common soft skill gaps that cause problems

[6:15] What to do when you want to keep someone but their current job isn’t working

[7:55] A real-life example of reassignment that worked

[9:30] Why not everyone can fit into the same mold

[11:00] How to decide when it’s time to move on

[12:15] Coaching new grads versus managing experienced team members

[13:25] Why remote work makes soft skill development harder

[14:35] Brice’s inspiration behind Two Fish in the Tree

Resources & Links:

• Buy Brice’s book: Two Fish in the Tree on Amazon
• Connect with Brice on LinkedIn
• Connect with Jackie on LinkedIn: linkedin.com/in/jackiemkoch
• Download free hiring resources from Jackie at People Principles

Instead, you’ll learn the three proactive methods recruiting teams use every day to find the right people (and how you can do it yourself as a founder, hiring manager, or business owner). No agency fees required.

What You’ll Learn:

• Why job boards should be used for validation, not as your primary hiring strategy
• How to use LinkedIn like a recruiter, even if you’re not one
• The hidden goldmine in your customer base, superfans, and existing network
• Smart ways to use Facebook groups, community content, and micro-influencers to identify potential hires
• What sourcing tools like PIN, Fetcher, and GEM can do and how they can work like a junior recruiter on autopilot
• Jackie’s real-world examples from med spas, product brands, and tech startups using these tactics successfully

Free Resources Mentioned:

FREE Hiring Handbook + Interviewing Masterclass 👉 peopleprinciples.co/hiring

📲 Connect with Jackie: 🔗 LinkedIn & 🌐  peopleprinciples.co

Art shares how he intentionally designed a company culture built on dependability, psychological safety, and joyful work. We talk about how his team successfully adopted a compressed four-day workweek, and what it really takes to implement major organizational shifts like AI adoption without sparking panic or burnout.

You’ll walk away with a better understanding of how to structure your team for accountability (without toxicity), why empowering employees beats micromanaging every time, and how to lead transformation with honesty, clarity, and how to get  buy-in from the ground up.

If you’re thinking about hiring across borders, piloting a 4-day week, or embracing AI in your business you don’t want to miss this one. 

What you’ll hear in this episode:

[1:40] How Elephant Ventures helps companies get 20X results from AI - not just 20%

[3:29] Why Art started hiring internationally in 2008

[4:12] The early struggles of global hiring (and why EORs are game-changing now)

[7:17] Why founders must prioritize their “joyfulness battery”

[10:17] Building culture intentionally: dependability, kindness, and the value pyramid

[14:02] Holding people accountable without being toxic

[18:17] How Elephant Ventures rolled out a compressed 4-day workweek

[22:15] Lessons from testing and scaling flexible work

[24:10] Coaching teams through AI transformation without fear

[26:29] Creating psychological safety in practice 

[30:06] Why vulnerability and consistency matter more than charisma

[32:19] Where to find Art’s thought leadership on AI and transformation

Resources and links:

• Connect with Art on LinkedIn: Art Shectman
• Explore Elephant Ventures’ AI resources: Elevate.ElephantVentures.com
• Connect with me on LinkedIn: Jackie Koch
• Download my free HR + Hiring Essentials Playbook: peopleprinciples.co

We talk candidly about the chaos of startup life, how to hire top talent in today’s challenging market, why referrals beat resumes, and how generalists (finally) get their time to shine. David also drops real-talk advice on why soft skills now matter more than ever, and the personal toll entrepreneurship can take without a solid support system.

Whether you’re growing your team, figuring out how to lead through uncertainty, or just trying to make sense of AI’s impact on the workplace, this one’s for you.

WHAT YOU’LL HEAR IN THIS EPISODE:

[1:12] Why David’s team fell in love with credit unions and how PrizeOut serves them

[3:46] From gaming to gift cards - how PrizeOut started and evolved

[5:14] Building a 50+ person team and navigating remote vs. in-office culture shifts

[7:02] The AI revolution and what it means for your job (and your kids’)

[10:20] Real-world ways to use AI in hiring and operations today

[12:50] What actually works when hiring great people (hint: it’s not LinkedIn)

[14:32] The problem with AI-assisted projects in interviews

[16:14] David’s hiring framework: IQ, EQ, BQ (business quotient), and PQ (PrizeOut quotient)

[17:17] “Business is easy. People are hard.” Why leadership is emotionally exhausting

[19:53] Culture is a reflection of the founder - how David builds with intention

[22:37] Leadership habits David’s working on now

[23:28] The one thing every entrepreneur must have to survive the rollercoaster

LINKS & RESOURCES:

• Learn more about PrizeOut
• Connect with David Metz on LinkedIn or email him directly at david@prizeout.com
• Take the CliftonStrengths Assessment to discover your top talents

📥 GET OUR FREE HR + HIRING ESSENTIALS PLAYBOOK

Need help building your dream team or managing the one you’ve got? Download our free HR & Hiring Essentials Playbook with resources that make hiring, onboarding, and compliance way easier:

👉 peopleprinciples.co

In this episode host Jackie Koch challenges the rising trend of skipping one-on-one meetings and explains why most leaders can’t afford to follow that advice. You’ll learn what great 1:1s actually look like, how they improve trust, performance, and retention, and how to run them without adding chaos to your calendar.

Whether you’re a first-time founder or a seasoned CEO, this episode will help you lead your team better with one of the most underrated leadership tools out there.

What You’ll Learn:

• Why some high-profile CEOs have ditched 1:1s—and why that doesn’t apply to you
• The real cost of skipping 1:1s (burnout, blindspots, and turnover)
• A simple structure for running effective, low-lift 1:1s
• How to tailor your 1:1s to different team members and situations
• Coaching-style questions that help your team solve problems and grow
• What former Facebook exec Julie Zhuo learned about 1:1s after 13 years under Mark Zuckerberg

Perfect For:

• Startup founders
• Small business owners
• Team leads and first-time managers
• Anyone who wants to lead with more intention and less reactivity

Free Resource:

Grab the HR + Hiring Essentials Playbook, packed with templates and tips to manage and grow your team

Visit peopleprinciples.co to download

Subscribe and Review:

If this episode helped you, the best way to support the show is to subscribe, share it with a fellow leader, and leave a quick review on Apple Podcasts or Spotify. It helps more people find the show and become better bosses.

Kristian shares the hard earned lessons from his previous startup, where people problems ran rampant, and how that experience led him to start Meru Health with a deep focus on values, team traits, and mission alignment. We dig into the tangible ways his team lives those values today from hiring and firing to decision-making and leadership style.

This episode is packed with real-life advice for founders and leaders who want to build a values-driven culture, reduce team drama, and focus more time on building the business.

What you’ll hear in this episode:

[1:15] Kristian’s journey from founder trauma to intentional culture

[4:20] How Meru Health built a values-driven business from the start

[7:15] Why Kristian cold-emails experts before hiring

[9:00] Their structured hiring process (including a paid take-home assignment)

[12:30] How to create a culture of accountability with low hierarchy

[14:15] Nordic vs U.S. workplace dynamics

[18:00] Bringing values to life in hiring, firing, and daily decisions

[21:00] The founder’s biggest hiring regret—and what he changed

[23:00] What actually happens in a core values workshop

[25:00] The surprising origin of “compassion” as a company value

[27:10] How Meru Health provides virtual mental healthcare across the U.S.

Resources & Links:

• Learn more about Meru Health or check if you’re covered at: https://meru.us/podcast
• Connect with Jackie on LinkedIn: linkedin.com/in/jackiemkoch
• Explore more resources and hiring tips at: peopleprinciples.co

🎧 Listen, learn, and don’t forget to share this episode with another founder or leader who’s building a team from the ground up.

Jackie unpacks the pros and cons of each approach, shares tips for how to assess which option is right for your business, and offers a candid look at why hiring experienced people isn’t a magic fix. You’ll learn how to set realistic expectations, structure a proper onboarding timeline, and align your hiring strategy with your budget, business stage, and team development goals.

Whether you’re hiring your first leadership team or adding junior roles with room to grow, this episode gives you the framework you need to make intentional, effective hiring decisions—without the second guessing or sticker shock.

What you’ll hear in this episode:

• [1:15] The difference between “buying” vs. “building” talent
• [3:00] When it makes sense to buy talent (and the risks to watch for)
• [7:40] Why even experienced hires need a real onboarding plan
• [10:00] Managing your expectations during the ramp-up phase
• [13:10] When to consider building talent from within
• [15:35] Signs you’re ready to invest in mentoring and development
• [18:45] A reality check on budgets and market compensation
• [21:15] What to do when the candidate market doesn’t match your expectations
• [24:00] Using both strategies in tandem as your business grows
• [26:10] Wrap up: how to avoid costly hiring mistakes by choosing the right approach

Resources mentioned:

🎯 Download the Hiring & HR Essentials Playbook – Free Notion guide with hiring rubrics, onboarding templates, and HR foundations to get your systems dialed in.

📌 Connect with Jackie on LinkedIn

In this episode, I sit down with Rob Kaczmark, founder and CEO of Spirit Juice Studios, an Emmy award-winning video production house, to unpack what it really takes to grow a sustainable, values-driven business. Rob gets candid about the messy, often-overlooked realities of leadership—learning to delegate, getting honest 360 feedback, hiring your first employee, and letting go of perfection so your team can thrive.

He shares practical insights any founder or CEO can relate to, especially if you’re navigating the tricky transition from do-it-all founder to empowering leader. This episode is packed with real stories, hard-won lessons, and a surprising amount of Office-style humor.

WHAT YOU’LL HEAR IN THE EPISODE:

[1:00] The early years of Spirit Juice and why managing people—not filmmaking—became Rob’s biggest challenge

[4:25] Taking the leap to hire your first full-time employee

[6:10] The 3 phases of growth and why founders get stuck

[8:30] Why “if you want to grow, you have to let go” became Rob’s leadership mantra

[10:00] How 360 reviews helped him become a better leader

[13:00] The onboarding rituals that make new employees feel seen

[15:45] How Spirit Juice builds culture through memes, pranks, and “The Juices” awards

[17:20] Rob’s approach to developing meaningful company values

[19:00] What “to be unclear is to be unkind” really means in practice

[20:50] Why extreme ownership is the foundation of team accountability

[22:00] Rob’s best advice for leaders trying to grow a high-functioning team

RESOURCES & LINKS:

• Connect with Rob at Spirit Juice Studios
• Follow me on LinkedIn: linkedin.com/in/jackiemkoch
• Learn more about how I help business owners build great teams: peopleprinciples.co
• 🎥 Watch the Halloween prank video mentioned in the episode

We’ll get into the basics of what’s legally required (spoiler: not much at the federal level), the states that do mandate paid leave, and the key decisions you need to make if you’re ready to offer more than the bare minimum. Whether you’re starting from scratch or looking to upgrade your current policy, you’ll learn how to design a plan that supports your employees and your business.

We also talk strategy: when to supplement state benefits, how to structure a phased return, and why a modern, inclusive policy is a powerful recruiting and retention tool. If you’ve been putting off writing a parental leave policy or just don’t know where to start—this one’s for you.

What you’ll learn in this episode:

[2:10] What is paid parental leave—and what’s required?

[4:35] Why most small businesses don’t fall under FMLA

[6:25] How state-mandated paid leave works (and where it’s required)

[9:40] Should you supplement state programs or offer your own plan?

[12:05] Business case for offering more than the minimum

[14:50] How to respond when you don’t have a policy yet

[17:25] Step-by-step to create your own leave policy

[20:00] Inclusive practices: moving away from “primary caregiver”

[22:15] Modern options: phased returns and flexibility

[24:30] Final takeaway: support your team through life’s big transitions

Mentioned in the episode:

• Last week’s episode with Lori Mihalich-Levin on preparing for parental leave and supporting working parents
• Learn more about federal leave laws: DOL on FMLA
• See if your state mandates paid family leave: National Partnership State Paid Leave Laws

Connect with Jackie:

• LinkedIn: https://www.linkedin.com/in/jackiemkoch/
• Learn more about hiring and HR templates: peopleprinciples.co

🎧 Love the show? Leave a rating and review on Apple Podcasts or Spotify! It helps us reach more business leaders like you.

We break down the real reason why one in three women don’t return to work after maternity leave—and what managers can do to create a supportive, retention-focused approach to parental leave transitions. Lori shares her four-part framework for managers, practical communication tips, and a powerful mindset shift that reframes parental leave from disruption to leadership opportunity.

Whether you’re creating your first parental leave policy or navigating your own experience as a working parent, this episode gives you the tactical tools and human-centered perspective to do it well.

What you’ll hear in this episode:

[1:10] Why most managers mishandle parental leave

[4:00] The four pillars of a successful leave transition: Mindset, Logistics, Leadership, and Community

[7:25] How parental leave can actually strengthen leadership skills

[10:10] The damaging assumptions managers often make—and how to avoid them

[12:20] Why co-creating a leave plan builds trust and buy-in

[14:45] What to say (and what not to say) when someone tells you they’re expecting

[17:30] Rethinking “primary caregiver” and outdated policy terms

[19:00] How to support team members without breaking your budget

[21:15] Why small businesses are perfectly positioned to offer meaningful parental support

[24:00] Reframing guilt as values-based decision-making

[26:15] Free resources and step-by-step guides from Mindful Return

[28:05] Final thoughts on being a thoughtful, prepared boss during parental leave

Resources Mentioned:

• Mindful Return Website: https://www.mindfulreturn.com
• 99 Questions to Ask Yourself Before, During, and After Parental Leave: Download here
• Book: Back to Work After Baby by Lori Mihalich-Levin
• Parents at Work Podcast: Listen on Apple Podcasts
• Free meditations for working parents on Insight Timer
• Courses for new parents & managers available at mindfulreturn.com

Connect with Lori:

• LinkedIn: Lori Mihalich-Levin
• Instagram: @mindfulreturn

Email: lori@mindfulreturn.com

Connect with Me:

• LinkedIn: Jackie Koch
• Website: peopleprinciples.co

Jackie breaks down the four biggest mistakes managers make when dealing with performance issues and provides practical advice for handling these situations the right way. You’ll learn why direct and honest communication is crucial, how to avoid sending mixed messages, and why leading with transparency fosters a culture of trust. Plus, Jackie shares how to document conversations to protect your business while also being fair and kind.

What You’ll Hear in This Episode:

[1:00] The problem with cutting hours or changing schedules to encourage employees to quit.

[6:45] Why posting a higher-level job and letting current employees apply is unfair and ineffective.

[12:10] How subtly taking away responsibilities can lead to confusion and resentment.

[18:30] The danger of ignoring underperformers in the hope they’ll leave on their own.

[25:00] Bonus mistake: Stopping engagement with an underperformer instead of addressing the problem.

Key Takeaways:

• Don’t Change Schedules or Hours: Hoping employees will quit on their own when you change their shifts or workload only creates confusion and frustration, not improvement.
• Avoid Posting the Job and Letting Employees Reapply: It’s unfair and sends a message that you’ve already written them off. Instead, clearly communicate expectations and offer support.
• Stop Quietly Reassigning Tasks: Taking responsibilities away without explanation demotivates both the under performer and the rest of the team.
• Don’t Ignore the Problem: Avoidance only leads to bigger issues later. Have honest, consistent conversations, and document everything.
• Leadership Is Practice: Mistakes happen—what matters is learning from them and being transparent in your leadership journey.

Connect with Jackie:

• Follow Jackie on LinkedIn: Jackie Koch on LinkedIn
• Visit the website: People Principles
• Enjoying the podcast? Don’t forget to subscribe and leave a review!

Bryan shares insights on the legal ramifications of using AI in hiring, the difference between AI and automation, and why relying on AI for employment decisions can lead to compliance issues. He explains how the EEOC holds companies accountable for discrimination caused by AI and why small businesses need to be extra cautious when using AI-driven hiring tools. Bryan also touches on the importance of human judgment in screening resumes and navigating complex employee issues.

From hiring challenges to managing workforce behavior, Jackie and Bryan discuss practical advice for using AI responsibly and avoiding common pitfalls. Bryan also shares tips on keeping employee handbooks compliant, especially when dealing with multi-state workforces.

What You’ll Hear in This Episode:

[00:00] Intro: Risks of using AI in HR practices

[01:50] Bryan Driscoll’s perspective on AI in the workplace

[02:56] Legal risks of using ChatGPT for compliance and HR issues

[05:28] Defining AI vs. automation in HR

[07:18] Examples of AI-driven hiring and potential discrimination risks

[08:41] Jackie’s real-world experience with AI tools in recruiting

[10:34] Challenges of using AI to hire generalists in small businesses

[12:40] The importance of auditing AI-driven hiring processes

[13:19] Risks of using AI to manage workforce issues and employee behavior

[14:22] Why creating employee handbooks with AI can lead to compliance failures

[17:22] Why employees are more knowledgeable about their rights today

[18:32] Handling compliance mistakes proactively

[19:38] Legal trends and upcoming regulations to watch

[20:15] Bryan’s background and advice for business owners

[21:43] Closing thoughts: Being proactive with HR policies

Mentioned in This Episode:

Connect with Bryan Driscoll on LinkedIn for more HR insights and guidance.

Visit PeoplePrinciples.co for more resources on building a compliant and effective team.

Follow Jackie on LinkedIn: Jackie Koch

You’ll learn what 90-day periods really signal to your new team members (hint: it’s not trust), why they don’t actually protect you legally, and how to better structure the first three months of employment to set your new hire—and your business—up for success.

Jackie shares a modern, compliance-friendly alternative: creating a structured onboarding plan with clear expectations, regular check-ins, and milestone-driven ramp periods. Whether you’re a startup founder or a small business owner trying to reduce hiring risk, this episode gives you the tools to do it the right way.

What you’ll hear in this episode:

[2:00] Why business owners use 90-day probationary periods

[4:10] The legal truth about at-will employment and false protection

[7:25] How “probation” language lands with your new hire

[10:15] The better way to ease hiring risk

[13:40] How to set clear expectations and success milestones

[16:05] What a solid onboarding plan actually includes

[18:45] When a 90-day period does make sense (ramp periods, stretch roles, benefit alignment)

[23:00] Final thoughts: What to do instead of probationary periods

Resources & Links:

💼 Learn more at peopleprinciples.co

💬 Connect with Jackie on LinkedIn

If this episode made you rethink your onboarding or hiring process, do us a favor—send it to a fellow business owner or hiring manager. And don’t forget to check out People Principles for done-for-you hiring tools and HR foundations that actually work

Robert shares the journey of how he went from an overworked business owner to building a thriving company culture powered by profit sharing. We discuss what worked, what didn’t, and the lessons he learned along the way—from setting the right expectations to making profit sharing part of everyday conversations. If you’re a business owner looking to improve retention, accountability, and profits, this is a must-listen.

What you’ll hear in this episode:

[2:00] Why Robert started profit sharing—and how it saved his business and marriage

[4:00] Common mistakes business owners make before implementing profit sharing

[6:30] How not to roll out a profit sharing plan (and lessons learned from his first attempt)

[8:30] Why talking about profit sharing constantly is critical—and how Robert makes it part of daily conversations

[11:00] Real-life examples of how profit sharing drives employees to think like owners

[12:30] How transparent you need to be with financials (and who should see what)

[14:00] Adapting profit sharing for different types of businesses (seasonal, service, etc.)

[16:00] Why Robert tests new profit sharing ideas in one company before rolling out

[18:00] Who should be included in profit sharing (and why not everyone may be ready)

[19:00] How much to pay: flat vs. percentage-based profit sharing and why $1,000/month is the starting point

[22:00] Balancing competitive pay, benefits, and profit sharing—why it’s an “and,” not an “or”

[24:00] How long it takes to see results (hint: this isn’t a quick fix)

[26:00] Real profit sharing numbers: how much Robert pays out and how much more he makes because of it

[27:00] Where to learn more and get Robert’s book and upcoming course

Links and Resources:

• Book: Profit Sharing: The Power of Shared Success — Buy on Amazon
• Connect with Robert on Facebook: @1robertgallaher1 | Profile
• Coming Soon: ProfitX course launching July — stay tuned for details!

💥 Want to hear more about how to implement profit sharing? Reach out to Robert or share your story with me on LinkedIn!

🔗 Connect with me: LinkedIn | peopleprinciples.co

You’ll learn how to assess if you’re ready to hire, how to research market rates (without paying for expensive surveys), and what to do if you can’t meet market pay. Jackie also dives into how to set up job levels and pay ranges that scale as your business grows, and why transparent communication about compensation is key to building trust with your team.

By the end of this episode, you’ll have a game plan for creating a fair and competitive compensation strategy — without losing sleep over it.

What You’ll Hear in This Episode:

[02:15] Questions to Ask Before Hiring — Why looking beyond finance (and thinking about team strategy) is critical before making a hire.

[07:05] Understanding Market Rates and How to Research Them — Where to look for salary data without overpaying for reports.

[15:40] What to Do If You Can’t Pay Market Rates — Creative alternatives like contractors, junior hires, and strengthening your value proposition.

[21:50] Building Job Levels and Salary Ranges — How to structure pay based on responsibility and expertise — even as a small team.

[30:05] Variable Pay Options — Bonuses, commissions, and profit sharing to supplement base pay.

[35:40] Why Transparent Compensation Conversations Matter — Avoiding awkward (and potentially costly) surprises.

[42:15] Different Types of Raises and How to Plan for Them — Performance raises, cost of living adjustments, and promotions.

[47:30] Common Mistakes to Avoid — Like overpaying “irreplaceable” employees and creating inequities.

Resources & Links Mentioned:

• Salary research tools: Payscale, Glassdoor, LinkedIn Salary Insights, Salary.com

For more HR and hiring insights, visit: peopleprinciples.co

Connect with Jackie on LinkedIn: linkedin.com/in/jackiemkoch

My guest, Ryan Englin, has spent years helping business owners in the trades and service industries build teams that don’t just show up for a paycheck but actually want to be there. We discuss why so many leaders struggle to connect with their employees, how to shift from just being a boss to becoming a leader people want to follow, and the small but powerful changes that can transform your company culture.

If you’ve ever felt frustrated that your team isn’t meeting expectations, this episode is for you. Ryan and I unpack the leadership skills that truly matter, why communication is the #1 skill every field leader needs, and how you can start seeing changes in just 30 days.

What You’ll Learn in This Episode:

[2:20] Why business owners in the trades struggle with leadership

[4:06] The #1 misconception about hiring and retention

[5:02] What makes a great field leader?

[7:07] Why empathy and emotional intelligence matter—even in blue-collar industries

[9:35] The most important leadership skill you need to develop

[14:15] How to communicate expectations clearly (and what happens when you don’t)

[17:42] The step-by-step framework Ryan uses to transform company culture

[19:06] How long it takes to see real change in your business

[22:23] Ryan’s book: Hire Better People Faster (how to get a free copy!)

[22:58] Where to find Ryan’s podcast, Titans of the Trades

Resources & Links Mentioned:

📖 Get a FREE copy of Ryan’s book Hire Better People Faster – just cover shipping & handling corematters.com/freebook

🎙️ Listen to Ryan’s Podcast: Titans of the Trades Titans of the Trades

💻 Learn more about Ryan and Core Matters corematters.com

📍 Follow Ryan on LinkedIn for more insights LinkedIn: Ryan Englin

In this episode, I walk you through a five-step framework to build a culture of accountability where your team takes ownership, holds each other accountable, and makes you feel like a leader—not a babysitter.

What you’ll hear in this episode:

✅ [1:30] Setting and Communicating Clear Expectations – Why unspoken expectations lead to failure, and how to clearly define what “good” looks like for your team.

✅ [7:45] Building Accountability into Daily Workflows – Practical ways to create built-in accountability structures, including project management tools and team stand-ups.

✅ [12:15] Shifting from Boss Accountability to Team Accountability – How to foster a team environment where accountability is peer-driven, not just leader-enforced.

✅ [18:00] Giving Fast and Direct Feedback – Why most teams struggle with accountability due to slow or unclear feedback, and how to fix it.

✅ [23:40] Addressing Poor Performance – Why keeping low performers drags the whole team down, and how to take action fairly and effectively.

💡 Your Challenge for the Week: Pick one of these five steps and start implementing it in your business today!

Resources & Links:

Radical Candor by Kim Scott – The framework for giving clear, direct feedback.

MGMT Accelerator - Dave & Marsden Kline

📌 Want more leadership strategies?

Connect with me on LinkedIn: Jackie Koch

Visit my website: People Principles

You’ll learn:

• How to know when it’s time to fire someone
• The step-by-step process to prepare for a termination conversation
• What to say (and what not to say) during the meeting
• How to handle the aftermath and communicate with your team
• Why handling poor performance quickly protects your culture and top performers

Plus, I share a real story about a manager who was so nervous to fire someone that she took a Xanax beforehand—only to be shocked when the employee hugged me at the end of the conversation!

By the end of this episode, you’ll have a clear blueprint for navigating terminations in a way that’s fair, professional, and doesn’t make you lose sleep at night.

What You’ll Hear in This Episode:

[2:00] Why avoiding a necessary termination is actually a leadership failure

[5:45] The key questions to ask before making the decision to fire

[10:15] How to prepare legally and logistically before the conversation

[14:30] The exact words to use when delivering the news

[18:45] Handling different employee reactions and pushback

[22:00] How to communicate the termination to your team

[25:15] Why letting poor performers stay can drive away your best employees

Resources & Links:

Let’s connect on LinkedIn: Jackie Koch

More HR and leadership advice: PeoplePrinciples.co

🔥 Found this episode helpful? Share it with a fellow manager who’s dreading a tough conversation! And if you haven’t yet, please take a minute to rate and review the podcast on Apple Podcasts or Spotify—it really helps us reach more leaders like you.

You’ll learn:

• Why lengthy application processes repel top talent 🔥
• The shift from local hiring to a global talent pool 🌎
• The difference between applying and being recruited 🎯
• How to create an equal energy exchange with candidates ⚖️
• Four ways to modernize your hiring process ✨

By the end, you’ll have clear, actionable strategies to streamline your hiring, attract top talent, and make your business a magnet for A-players.

What You’ll Hear in This Episode:

📍 [00:00] Why traditional hiring processes don’t work anymore

📍 [03:19] Why hoops and hurdles won’t land you the best talent

📍 [05:06] The rise of remote work & global hiring—how it impacts recruiting

📍 [06:42] Why top candidates don’t apply—they get recruited

📍 [08:50] The concept of Equal Energy Exchange in hiring

📍 [11:05] Four key changes to update your hiring process

📍 [12:25] How to actively recruit instead of waiting for applicants

📍 [14:37] Using content and branding to attract candidates

📍 [16:55] The power of networking—why you should always be recruiting

📍 [17:38] Pro tips for quickly screening applicants & improving efficiency

📍 [22:15] The real reason you’re struggling to hire top talent

Resources & Links Mentioned:

💡 Aptive Index – A hiring assessment tool discussed in this episode

🔗 LinkedIn Recruiter – A must-have tool for proactive recruiting

📌 Loom – A great tool for personalizing video outreach

📌 ChatGPT for job descriptions – Use AI to make your job postings compelling

Loved this episode? Let’s connect!

🔹 Connect with me on LinkedIn

🔹 Learn more at PeoplePrinciples.co

💬 If you enjoyed this episode, share it with a fellow business owner or recruiter who needs to hear it! And don’t forget to subscribe so you never miss an episode. 🙌

Tiffany introduces a simple yet powerful tool—the RACI framework—to help leaders clarify roles, responsibilities, and decision-making when rolling out change. Whether you’re restructuring a team, introducing a new policy, or just trying to improve communication, this episode will give you a practical method to ensure your team is aligned and engaged.

What You’ll Learn in This Episode:

[2:10] The biggest pitfalls leaders face when rolling out change

[6:30] Why setting clear expectations matters more than you think

[12:15] How to use role clarity to eliminate confusion and misalignment

[18:45] Introduction to the RACI framework (Responsible, Accountable, Consulted, Informed)

[24:10] Real-world examples of how RACI has transformed organizations

[30:20] The role of diverse perspectives in change management

[36:40] How leaders can improve communication to drive engagement and retention

Resources & Links Mentioned:

Learn more about Tiffany Castango and her work at CEPHR Consulting

The RACI Chart: A simple framework for role clarity and decision-making (available online—search for RACI template)

The Five Whys Exercise: A powerful tool for uncovering root causes of challenges

Connect with me on LinkedIn: Jackie Koch

Visit my website for more HR and leadership resources: peopleprinciples.co

Tune in for a roadmap to create a strong HR foundation for your growing business!

What You’ll Learn in This Episode:

• [00:01:23] The shocking gaps in many startups’ HR setups—and why it matters.

• [00:02:22] Step 1: Nail the HR compliance basics to protect your business.

• [00:05:23] Step 2: Build a structured, repeatable hiring process.

• [00:08:10] Step 3: Establish your pay and benefits strategy.

• [00:09:43] Step 4: Create a simple yet effective employee handbook.

• [00:11:19] Step 5: Implement a system for performance management.

• [00:12:52] The peace of mind that comes with proactive HR practices.

Resources Mentioned:

Free Compliance Checklist - a free list of the compliance basics

Hiring & HR Essentials Playbook – A Notion-based guide for deep dives into HR and hiring strategies.

CTA:

📥 Download the Hiring & HR Essentials Playbook for Startups here.

👩‍💻 Connect with Jackie on LinkedIn.

🌐 Explore more resources at People Principles.

Follow & Subscribe:

Don’t forget to subscribe and leave a review! Let us know how these tips have helped you build a stronger team and become the world’s greatest boss.

Hywel shares insights from his 15+ years of experience working with global brands like Nike, Deloitte, and Coca-Cola. Together, Jackie and Hywel unpack the myths about leadership styles, the value of diverse perspectives, and how to manage resistance effectively during times of change. You’ll learn practical strategies to identify productive pushback, foster psychological safety, and turn conflict into collaboration.

What You’ll Hear in This Episode:

• [00:00:00] Intro: Why dissent is key to team success

• [00:02:15] Common myths about leadership and management

• [00:10:30] Recognizing the difference between negativity and valuable feedback

• [00:20:45] How to manage resistance during change

• [00:32:10] Creating a safe space for disagreement and innovation

• [00:42:50] Tools for leaders to navigate emotional change curves

• [00:54:00] Final thoughts: How leaders can support personal and team growth

Key Takeaways:

Valuable dissent: Embrace the cynics on your team—they might see risks and opportunities others overlook.

Psychological safety: Leaders should thank team members for dissenting and create an environment where all perspectives are valued.

Handling change: Minimize resistance by understanding its root causes, fostering open communication, and managing emotional transitions effectively.

Diverse hiring: Avoid the “like-me bias” by hiring people with different skills, backgrounds, and perspectives to drive innovation.

Resources and Links:

• Learn more about Hywel Berry and his training programs at Alicorn Learning.

• Connect with Hywel on LinkedIn: Hywel Berry.

• Recommended reading: Lateral Thinking by Edward de Bono.

Connect with Jackie:

• LinkedIn: Jackie Koch

• Website: People Principles

Join the Conversation:

What challenges have you faced in managing dissent on your team? Share your thoughts and connect with us on social media! Don’t forget to subscribe, rate, and review World’s Greatest Boss to stay updated on upcoming episodes.

What You’ll Learn in This Episode:

[2:15] Why feedback is essential for leaders and teams.

[7:30] The lessons Jackie learned from receiving tough feedback early in her career.

[14:00] How to ask specific questions to get actionable feedback.

[19:45] Why leaders must create a safe environment for feedback and address power dynamics.

[25:20] Techniques for giving and receiving feedback without defensiveness.

[30:00] How to train your team to give and receive feedback effectively.

Connect with Jackie Koch:

• LinkedIn: Jackie Koch

• Website: People Principles

feedback, leadership, team dynamics, honest feedback, team building, high performing team, HR best practices, HR rules, team communication, employee development, vulnerability in leadership, creating a feedback culture, leadership growth, team trust, self-awareness, non-verbal communication, leadership challenges, feedback reception, feedback delivery, team retention, workplace transparency, power dynamics in leadership, employee engagement, leadership lessons, business success, team performance, constructive criticism, effective leadership, team management, authentic input, workplace drama reduction

From his time scaling Champion National Security from $24 million to $80 million in revenue to his work as a Dare to Lead™ Facilitator trained under Dr. Brené Brown, Jason brings a wealth of experience to help business leaders like you make smarter, people-focused decisions.

What You’ll Hear in This Episode:

• [1:45] The Hiring Mistakes Most Leaders Don’t Realize They’re Making

• [4:10] Why Data-Driven Hiring is a Game-Changer

• [7:25] Psychometric Assessments: What They Are and How to Use Them

• [11:30] Scaling Teams: Lessons from Growing a Workforce by 200%

• [16:00] Building Leadership Capabilities That Stick

• [20:45] Creating a Culture of Courage and Generosity

• [25:30] Final Thoughts: Leading with Purpose and Resilience

Why Listen?

This episode is packed with actionable insights for any leader looking to:

• Avoid costly hiring mistakes.

• Build high-performing, resilient teams.

• Leverage data to make better decisions about talent and leadership.

Resources Mentioned in This Episode:

• Aptive Index: Redefining Hiring and Leadership

• Book: Dare to Lead by Brené Brown

• Podcast: Work Cultured

Connect with Jason P. Carroll:

• Website: aptiveindex.com

Stay Connected:

• Connect with me on LinkedIn: Jackie Koch

• Visit my website: peopleprinciples.co

We’ll break down performance-based raise tiers and talk percentages, giving you a game plan that makes sense for your business and keeps your team motivated. You’ll learn how a transparent raise system can do wonders for morale, as well as how to navigate those sometimes-awkward raise conversations. We also talk about why candid feedback is the secret sauce to fostering a culture of trust. Plus, I’ll share strategies for ensuring fair and equitable pay so that every team member feels valued.

By the end of this episode, you’ll have a blueprint for creating a workplace culture that’s built on trust, fairness, and open communication!

What you'll hear in this episode:

[1:45] The Importance of Transparency in Pay Raises

[3:50] Setting a Cadence for Compensation Conversations

[7:05] Handling Unexpected Raise Requests

[8:50] Establishing a Raise Process

[11:05] Benefits of a Transparent Raise System

[12:00] Importance of Transparency in Salary Discussions

[13:25] Creating a Culture of Candid Feedback

[14:20] Ensuring Fair and Equitable Pay

[17:35] Conclusion: Building a Trustworthy Culture

Listen to Similar Episodes:

How To Properly Support Your Team

Having Performance Conversations With Your Team

Salary Transparency - What is it? How does it affect your business?

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

We dive deep into the specifics, starting with the SEP IRA and Simple IRA. Jon explains how these options provide straightforward solutions for smaller businesses looking for manageable, cost-effective ways to get started with employee retirement plans. Then, we explore the world of 401(k) plans, which are a staple in retirement benefits that can be tailored to fit companies of various sizes and budgets. Jon walks us through the cost and implementation factors of 401(k) plans. He sheds light on what business owners need to consider for a smooth setup that benefits everyone involved.

But it doesn’t stop there, Jon also breaks down how to choose the right provider for your retirement plan needs. Whether you’re just starting to think about retirement benefits or looking to upgrade your offerings, this episode will leave you armed with actionable insights and a clear roadmap for making the best decisions for your business and team. Join us as we wrap up with Jon’s final thoughts on creating sustainable, impactful benefits packages.

What you'll hear in this episode:

[2:20] Why Offer Retirement Benefits?

[3:35] Types of Retirement Plans

[5:00] State Mandates and Compliance

[6:55] SEP IRA

[9:05] Simple IRA

[12:00] 401k Plans

[18:55] Choosing the Right Provider

[24:50] Tax Credits and Incentives

[32:35] Conclusion and Final Thoughts

Listen to Similar Episodes:

If You Aren't Supporting Your Team's Financial Wellness, You Should Be with Mel Abraham

Top Benefits You Should Consider Offering As A Small Business

Benefit Open Enrollment - What the Heck is it?

Find more information the Western Level website https://westernlevel.com/

Email Jon hello@westernlevel.com

Activeindex.com

work cultured Podcast apple

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

But we’re not stopping there! I’ll share actionable tips for updating policies for compliance and updating training and documentation so your team has everything they need to crush it in the new year. Plus, we’ll chat about assessing pay rates and benefits to make sure your employees feel valued and your packages are competitive. Whether you’re a seasoned HR pro or just trying to get ahead, this episode is packed with everything you need to boss up and own the year-end process. Don’t miss it!

What you'll hear in this episode:

[1:00] Importance of Year-End HR Tasks

[2:05] Creating a Year-End Checklist

[4:50] Updating Policies for Compliance

[7:35] Updating Training and Documentation

[9:00] Assessing Pay Rates and Benefits

Listen to Similar Episodes:

What You Need to Know About Updated U.S. Labor Laws

HR Essentials for Small Business Owners: Employee Handbooks

Best HR Practices for Navigating the Year-End

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

We explore different types of meetings and their importance, along with key strategies for making them more productive. Mamie highlights the importance of preparation, so you’re never caught off guard and emphasizes the full meeting cycle—from pre-meeting planning to post-meeting follow-up. These steps are essential to improving your team’s communication and outcomes.

By the end of the episode, you’ll learn how to shift your meeting culture to one that truly works. Whether you’re dealing with out-of-control discussions or unclear objectives, Mamie’s tips and tools will help you transform your meetings into efficient, results-driven sessions. This is a must-listen for anyone looking to lead more effective and impactful meetings!

What you'll hear in this episode:

[2:15] Structuring Effective Meetings

[7:30] Types of Meetings and Their Importance

[11:05] Desired Outcomes and Meeting Effectiveness

[14:05] The Meeting Cycle: Before, During, and After

[18:00] How to Get Your Meeting Attendees to Prepare for Meetings

[22:00] Why Review at the Beginning of Meetings Isn't Optimal

[25:00] The Importance of the Desired Outcome of the Meeting

[29:20] Post-Meeting Follow-Up

Listen to Similar Episodes:

Effective Time and Team Management for Service Based Businesses with Jordan Schanda King

How to Build Effective People Processes in Any Business with Kristina Bartold

How to Define Core Values for the Culture You Crave with Ashley Alderson

* Connect with Mamie on LinkedIn https://www.linkedin.com/in/mamiekanferstewart

* Find out more information about The Modern Manager https://www.themodernmanager.com/

* Find out more information about Meeteor https://www.meeteor.com/

https://www.meeteor.com/

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Bonuses aren’t always just about money either. We explore non-monetary alternatives that can make just as big of an impact, if not more. Whether it’s flexible schedules, additional time off, or personalized perks, I’ll show you how to get creative in showing your appreciation. Plus, I highlight best practices for delivering bonuses, from setting clear expectations to effective communication strategies that ensure everyone feels valued. Don’t miss this episode—it’s packed with actionable tips to make the holiday season a win-win for you and your team!

What you'll hear in this episode:

[1:10] Bonus Challenges: Financial Impact and Fairness

[2:00] Importance of Intentional Bonuses

[3:55] Effective Bonus Strategies

[5:50] Legal and Tax Implications of Bonuses

[6:55] Best Practices for Giving Bonuses

[10:10] Non-Monetary Bonus Alternatives

[11:20] Clear Communication and Expectations

Listen to Similar Episodes:

Navigating Bonus Plans and Profit-Sharing Strategies

Navigating the Holidays as the Boss: A Guide to Appreciation

How to Lead Your Team During The Holiday Season

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Clara shares her insights on the essential traits that make a Chief of Staff not just successful, but invaluable. If you’re considering a transition into this role, you won’t want to miss her practical tips for navigating that journey. For business leaders and HR professionals, Clara offers guidance on how to effectively support and hire Chiefs of Staff, ensuring you find the perfect fit for your team's unique needs.

Join us for this engaging discussion that will empower you to rethink leadership and operational dynamics within your organization. Whether you're a seasoned entrepreneur or just starting your business journey, there's something here for everyone! Tune in and discover how to unleash the full potential of your team.

What you'll hear in this episode:

[0:55] Meet the Expert: Clara Ma

[2:35] Debunking Myths About the Chief of Staff Role

[9:25] Determining Your Business Needs

[17:45] When to Hire a Chief of Staff

[20:50] Key Traits of a Successful Chief of Staff

[23:45] How to Transition into a Chief of Staff Role

[27:15] Supporting and Hiring Chiefs of Staff

Listen to Similar Episodes:

Intentionally Crafting Your Team Operations with Lia Garvin

Crucial Traits for Small Business Hiring Success

Avoid These Common Mistakes When Creating Job Titles

* Check out Ask Chief of Staff askachiefofstaff.com

* Connect with Clara on LinkedIn https://www.linkedin.com/in/clarama

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

In this episode, we're diving into one of the trickiest moments a leader can face—employee notice. I start by sharing a personal experience on navigating the process of letting an employee go and why implementing a transition plan is critical to success. I’ll walk you through some of the common concerns that come with letting an employee go, from managing sensitive information to the inevitable managerial fears that arise.

We don’t shy away from the legal risks, either. Whether it’s mitigating potential fallout or protecting your company's reputation, we’ll cover how to handle it all. Plus, I’ll highlight the real benefits of giving notice (it’s not all doom and gloom!) and how to ensure smooth transitions, especially with effective communication strategies that keep everyone on the same page.

You'll learn how to set clear expectations, control the message, and ensure your team stays aligned during these pivotal moments. If you're ready to tackle the complexities of letting an employee go with confidence and grace, this is the episode for you!

What you'll hear in this episode:

[1:35] Personal Experience with Employee Notice

[4:00] Implementing a Transition Plan

[6:00] Common Concerns and Fears

[8:40] Legal Risks and Mitigation

[10:15] Benefits of Giving Notice

[12:05] Ensuring Smooth Transitions

[14:15] Controlling the Message

Listen to Similar Episodes:

Oh Shit! Layoffs: Best Practices and Preserving Company Culture

How to Fire Somebody (The Right Way) with Karly Wannos

How to Manage and Document Performance Issues

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

I'm joined by Amanda McKinney, a goal-setting expert who's here to flip everything you know about setting and reaching your goals. Amanda takes us through her journey to mastering effective goal setting, starting with the importance of capacity planning. She dives deep into why understanding your capacity is crucial for setting goals that actually work and how not doing so often leads to goal failure. But it doesn’t stop at failure—Amanda’s all about finding what works for you.

We reflect on past experiences and how discovering your purpose is tied to not only what you've achieved but what you've learned along the way. Amanda shares her refreshing perspective on the value of goal setting. She highlights how changing your mindset around goals can lead to big breakthroughs. And here’s a gem: Amanda believes in a simple, actionable approach to goal-setting, one that flips the usual process on its head.

Throughout the conversation, we talk about tracking wins, celebrating successes (big or small), and how to navigate that tricky transition phase when you're shifting between goals. Setting realistic goals is key, and Amanda explains how subtracting time from your days and weeks—yes, subtracting—can make all the difference. Planning for routine and seasonality, the mental load of unfinished tasks, and how empowering your team with capacity conversations can boost your leadership game are all part of the mix too. So, if you’re ready to embrace a new way of thinking about goals, this episode is packed with insights to help you, your team, and your business thrive!

What you'll hear in this episode:

[2:20] Amanda's Journey to Effective Goal-Setting

[4:30] The Importance of Capacity Planning

[5:45] Understanding Goal Failure

[9:05] Reflecting on Past Experiences

[12:30] Flipping the Goal-Setting Process

[18:00] Tracking and Celebrating Wins

[22:45] Navigating the Transition Phase

[24:10] Setting Realistic Goals and Subtracting Full Days and Hours

[27:30] Planning for Routine and Seasonality

[30:10] The Mental Load of Unfinished Goals

[36:00] Empowering Your Team with Capacity Conversations

Listen to Similar Episodes:

Goal Setting to Help Your Team Succeed with Kate Erickson

Effective Time and Team Management for Service Based Businesses with Jordan Schanda King

Incorporating personal development tools into your business and culture

* Check out Amanda's website https://amandamckinney.com/

* Check out the Capacity Calculator https://amandamckinney.com/free/calculator/

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Did you know that a bad hire can cost up to 30% of their first-year earnings? It’s true, and that’s why I’m here to help you avoid costly mistakes by improving your interviewing game. I’ll walk you through why good interviewing skills are critical and share how I’ve honed my own techniques over the years.

We’ll talk about common interview pitfalls and how preparation is key. Before you even step into the room, it’s crucial to define the skills and values you’re looking for in a candidate. I’ll show you how to craft thoughtful, effective questions that reveal whether a candidate is truly a good fit. And, I’ve even got tips on using ChatGPT to help fine-tune your interview prep! Plus, I’ll break down different types of interview questions and teach you the art of listening, a skill that can completely change how you evaluate candidates.

Finally, I’ll cover how to create a comfortable interview environment, provide quick feedback, and continuously improve your interview techniques. This episode is packed with everything you need to hire the best talent. Don’t miss it—hit play now!

What you'll hear in this episode:

[1:30] Common Interview Pitfalls

[4:00] A Crash Course in Becoming a Better Interviewer

[6:20] Preparation is Key: Defining Skills and Values

[9:50] Crafting Thoughtful and Effective Interview Questions

[12:25] Utilizing ChatGPT for Interview Preparation

[16:35] The Art of Listening in Interviews

[18:00] Creating a Comfortable Interview Environment

[20:30] How to Continuously Improve Your Interviewing Skills

Listen to Similar Episodes:

Burnout, Interview Bias, & PTO: BTS at People Principles

Mapping Out the Perfect Interview Process for Hiring Success

How to Select Candidates Who Will Contribute Positively and Effectively to Your Business with Jonathan Porter-Whistman

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

If you’ve ever felt overwhelmed by your to-do list or struggled with effective delegation, you’re not alone, and this conversation is just for you! Today, I have the pleasure of chatting with Michelle Penczak, an expert in hiring assistants with a wealth of knowledge to share. We’ll dive into the vital importance of hiring an assistant and how the right support can truly elevate your productivity and enhance your overall peace of mind. Michelle will help us understand why having an assistant isn’t just a luxury—it’s a game changer for anyone looking to maximize their potential.

Throughout our discussion, Michelle shares her personal journey in the world of hiring and management, providing practical onboarding and delegation tips that can help you make the most of your new hires. We’ll also explore her company, Squared Away, where she reveals inspiring success stories from clients who have transformed their businesses with the right help. As a military spouse, Michelle has faced unique challenges that have shaped her entrepreneurial spirit, and she’ll discuss how those experiences influenced her decision to launch Squared Away. You’ll be fascinated by how she scaled her business from just one assistant to an impressive team of 425, showcasing the power of effective hiring and support.

What you'll hear in this episode:

[4:00] When to Hire an Assistant

[5:45] Onboarding and Delegation Tips

[12:50] Squared Away: Services and Success Stories

[16:25] Overcoming Challenges as a Military Spouse

[19:45] Scaling the Business: From One Assistant to 425

[21:05] Hiring the Right Assistants: Key Qualities and Processes

[24:35] Client Relationships and Effective Delegation

Learn more about Squared Away https://www.gosquaredaway.com/

Connect with Michelle on Twitter @michellepencz

Connect with Michelle on IG @cmpencz

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

We’ll also map out an efficient hiring process that saves you time and frustration, and I’ll touch on the “go slow to go fast” approach, which may sound counterintuitive, is a game changer in finding the right fit for your team. Plus, I’ll provide you with valuable resources to sharpen your interview skills, ensuring you ask the right questions to discover the best candidates. If you’re ready to elevate your hiring game and build a winning team, you won’t want to miss this episode!

What you'll hear in this episode:

[0:35] Common Hiring Mistakes and How to Fix Them

[1:35] The Importance of Clear Job Descriptions

[4:40] Identifying Necessary Skills and Expertise

[7:15] Mapping Out the Hiring Process

[9:25] The Go Slow to Go Fast Approach

[11:25] Resources to Improve Your Interview Skills

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* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Eliana sheds light on the often misunderstood role of career coaching, explaining how it can be a game-changer for anyone feeling stuck or unfulfilled in their professional journey. We dive into common career challenges, from navigating workplace dynamics to overcoming burnout, and Eliana shares practical solutions for each. Self-reflection emerges as a crucial element in finding career satisfaction, and we discuss how understanding your values and goals can lead to a more fulfilling work life.

Employee engagement is another hot topic, and Eliana has insights into how it drives productivity and company culture. We also identify the signs of poor management and provide strategies for addressing these issues effectively. Join us!

What you'll hear in this episode:

[0:45] Introducing Eliana Goldstein.

[1:40] Debunking the myth that nobody wants to work anymore.

[5:00] Understanding career coaching.

[7:35] Common career challenges and solutions.

[9:30] The role of self-reflection in career satisfaction.

[16:25] The importance of employee engagement.

[18:35] Identifying and addressing poor management.

[29:05] Resources and final thoughts.

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149. Compliance and Coaching: Building Culture in the Virtual World with Lesleigh Gennace

176. How to Define Core Values for the Culture You Crave with Ashley Alderson

184. If You Aren't Supporting Your Team's Financial Wellness, You Should Be with Mel Abraham

* Connect with Eliana https://www.linkedin.com/in/eliana-goldstein/

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

I share the power of setting clear expectations, having consistent one-on-one meetings, and providing regular feedback. When your team knows exactly what's expected and you've built a strong relationship with them, they can hit those targets with confidence and precision. When done right, these habits can transform your team’s performance!

Tune in to learn how to hone these three habits and elevate your leadership game to make you the boss everyone wants to work for. Trust me, you won’t want to miss this one!

What you'll hear in this episode:

[0:05] The Cost of Leadership

[0:45] Three Essential Habits for Bosses

[3:55] Habit 1: Setting Clear Expectations

[7:25] Habit 2: Consistent One-on-One Meetings

[11:35] Habit 3: Providing Regular Feedback

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* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

We also dig deep into tools and techniques for giving effective feedback—no more guessing games! Alan shares some great tips on how leaders can set clear expectations and create a culture where positive feedback flows regularly. Of course, giving regular feedback has its challenges, and Alan doesn’t shy away from talking about the real obstacles managers face when trying to make this happen.

But here’s where Flint comes in as the game changer. Alan explains how Flint provides a continuous feedback loop, giving teams and leaders a tool to stay on top of performance without the dread of annual reviews. And, we also dive into a fascinating discussion on why separating performance from compensation could revolutionize the way businesses operate. Finally, Alan wraps things up with some actionable advice for all the small business owners out there looking to strengthen their leadership to build teams that thrive.

What you'll hear in this episode:

[2:10] The Problem with Annual Reviews

[5:20] Challenges in Setting Expectations

[6:35] Importance of Ownership and Behaviors

[14:00] Challenges in Providing Regular Feedback

[19:45] Flint: A Solution for Continuous Feedback

[22:05] Decoupling Performance and Compensation

[25:40] Advice for Small Business Owners

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* Find more information about Flint on their website https://flint.cc/

* Connect with Alan on LinkedIn https://www.linkedin.com/in/alanpaulin/

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

I’m introducing you to the six C’s of new hire onboarding. This framework ensures that your onboarding process is not just a checklist but a strategic initiative. It's not just about legal compliance, onboarding is a huge opportunity to build relationships and culture while helping new employees understand and integrate into your company’s unique environment.

It's essential to be intentional throughout the entire onboarding process. This episode is packed with insights that will transform the way you bring new team members into your business. Trust me, you won’t want to miss it!

What you'll hear in this episode:

[0:45] What Does Onboarding Mean

[1:55] The Benefits of Effective Onboarding

[2:55] Introduction to The Six C's of New Hire Onboarding

[6:35] Compliance: The Basics

[7:30] Clarification: Defining Roles and Expectations

[9:50] Confidence: Setting Up for Success

[11:05] Connection: Building Relationships

[12:55] Culture: Understanding the Company

[13:55] Checkbacks: Continuous Improvement

[14:40] Conclusion: Be Intentional

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* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

If you're someone who expects to hire A+ players into your business, you cannot give them a D- onboarding experience! I'm thrilled to have Adrienne Dorison join us for an inspiring conversation. Adrienne shares the invaluable lessons she's learned about agility in small businesses and the crucial differences between operational and HR issues. We discuss the art of integrating people and processes seamlessly, and the significance of setting clear expectations. Adrienne's insights into feedback and leadership are a game-changer, and her emphasis on curiosity and learning from differences is truly enlightening.

Hiring and onboarding are key topics we explore, with Adrienne offering practical advice on aligning onboarding with company values and the importance of transparency throughout the process. She provides tips on improving onboarding practices, including the innovative idea of creating user manuals for employees and achieving autonomy in the first week. Adrienne also highlights the significance of training on tools and systems and the role of leadership in empowering the team. Tune in!

What you'll hear in this episode:

[1:11] Introduction to Adrienne Dorison.

[4:50] Her transition to small business consulting.

[7:35] The value of agility in small businesses.

[9:10] Operational Issues vs. HR Issues.

[11:25] Integrating people and processes.

[16:05] Feedback and leadership.

[20:50] Hiring and onboarding considerations.

[28:45] Achieving autonomy in the first week.

[32:25] Training on tools and systems.

[38:05] Empowering your team.

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182. How to Build Effective People Processes in Any Business with Kristina Bartold

* Follow Adrienne on Instagram: @adriennedorison

* To learn more, check out her website: https://www.runlikeclockwork.com

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Pay transparency is reshaping workplaces everywhere. We kick things off with an introduction to what pay transparency is all about and why it’s more important than ever. I break down the concept, shedding light on how being open about salaries can build trust, improve company culture, and promote fairness.

We then explore practical steps for implementing pay transparency in your business, from creating clear salary bands and levels to tackling the tricky issues of equity and compensation disparities. I also share how to communicate salary ranges effectively in job postings, ensuring that potential hires are well-informed and that your company stands out in a competitive market.

As we look toward the future, we touch on the evolving landscape of pay transparency laws and what they mean for employers and employees alike. To wrap up, I share actionable steps for leaders to embrace pay transparency in their organizations and call on all bosses to lead the charge for a more transparent and equitable workplace. Tune in now and take the first step toward transforming your business!

What you'll hear in this episode:

[0:00] Introduction to pay transparency

[0:50] Why pay transparency matters

[2:40] Defining pay transparency

[4:50] Implementing pay transparency in your business

[6:40] Creating salary bands and levels

[9:25] Handling equity and compensation disparities

[12:20] Communicating salary ranges and job postings

[14:25] The future of pay transparency laws

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* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Wouldn't it be amazing to be able to download somebody's playbook for creating company culture and just follow it? Today we're diving into the world of company culture with none other than Kyle McDowell. Kyle is not just some thought leader or college professor sharing a bunch of theory about what you should do, he's somebody who has developed these principles throughout a 20+ year career leading and building teams in corporate America.

We kick things off with an introduction to building company culture and why it matters SO much. Kyle brings his unique perspective to the table, shedding light on the leadership void that's all too common in corporate America. He passionately discusses the importance of care in leadership and how showing genuine concern for your team can revolutionize your workplace.

Kyle emphasizes the need for flexibility in modern leadership, highlighting how adaptability is key in today's fast-paced business world. He also dives into effective meeting strategies that focus on outcomes, ensuring every meeting is productive and impactful. Tune in to get an inside look at Kyle's book, "Begin with WE," a must-read for anyone looking to transform their organization!

What you'll hear in this episode:

[0:00] Introduction to building company culture.

[0:45] Meet Kyle McDowell, creator of the 10 We's.

[3:05] The leadership void in corporate America.

[5:50] The importance of care in leadership.

[15:45] Flexibility in modern leadership.

[22:25] The importance of measuring outcomes over activities.

[23:35] Challenges in shifting focus to outcomes.

[24:50] Effective meeting strategies for outcome-oriented work.

[26:10] Rewarding outcomes over activities.

[28:10] Introducing the book: Begin with We.

[29:50] The 10 We's, a manifesto for organizational culture.

[31:45] Making principles a living, breathing part of the culture.

[36:05] The impact of authentic leadership.

[37:40] Where to find more.

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* Connect with Kyle on Instagram @kylemcdowellinc

* To learn more, check out his website: https://kylemcdowellinc.com

* Purchase Begin With WE: 10 Principles for Building and Sustaining a Culture of Excellence

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

In this episode, we're diving deep into the crucial aspects of employee management to help you navigate the complexities of HR like a pro. I'll start by breaking down the differences between exempt and non-exempt employee classifications, ensuring you understand the legal implications and how they affect your business operations. Next, we'll explore the intricacies of navigating state employment laws, which is a vital component in maintaining compliance and protecting your company. We'll also cover state registration requirements, so you can be sure your business is properly registered and adhering to all necessary regulations.

Essential paperwork and documentation is key; I highlight the key forms and records you need to keep your HR department running smoothly. Join me for an engaging and informative episode that will arm you with the knowledge and tools to manage your HR responsibilities with confidence. You won’t want to miss these essential insights that can help you become the best boss your team has ever had!

What you'll hear in this episode:

[0:50] Understanding exempt vs non-exempt employee classification

[1:55] Navigating state employment laws

[3:05] State registration requirements

[4:55] Essential paperwork and documentation

[5:45] Leveraging HR tools and platforms

[6:50] Final steps and best practices

[8:45] HR audit service: to help ensure compliance

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* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

We dive deep into the importance of systems and accountability, where Jordan sheds light on how having solid systems in place can propel your business forward. She walks us through the iterative process of team management and the critical need for Standard Operating Procedures.

Jordan also tackles common pitfalls with Virtual Assistants and clarifies the differences between hiring specialists versus generalists. She stresses the importance of tracking time and proper delegation to maximize efficiency. We discuss the delicate balance between capacity and growth, with Jordan offering her expert advice on managing these aspects seamlessly.

What you'll hear in this episode:

[1:45] Introducing Jordan Schanda King.

[2:30] The importance of team operations.

[3:50] Jordan's journey from solo to team.

[7:15] Six core areas for business success.

[7:55] The role of the business owner.

[9:45] Systems and accountability.

[14:40] The iterative process of team management.

[16:50] Standard Operating Procedures (SOPs).

[19:00] Creating a baseline SOP.

[19:20] Common mistakes with VAs.

[21:05] Specialists vs. Generalists.

[23:25] Tracking time and delegation.

[26:45] Balancing capacity and growth.

[30:55] Empowering women-owned businesses.

[34:55] Conclusion and resources.

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* Connect with Jordan Schanda King on LinkedIn https://www.linkedin.com/in/jordan-schanda-king/

* To learn more, check out her website: https://www.easyscaling.com

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

We'll also dive into the art of crafting an employee handbook that's not just a rulebook but a guide to your workplace culture. Plus, I’ll give you my top tips on record keeping and organization, so you never have to scramble for that one missing document again!

What you'll hear in this episode:

[1:40] Legally required documents for employees.

[7:50] Best practices for employment documents.

[12:55] Creating and using employee handbooks.

[18:50] Record keeping and organization.

[20:10] Conclusion and free compliance checklist.

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* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Motivation and drive are key in the sales game, and Scott shares how to harness these powerful forces to propel your business forward. Plus, you'll hear all about Scott's background and the fantastic services he offers. Scott also lays out actionable strategies for implementing sales techniques that will elevate your business to new heights. Join us!

What you'll hear in this episode:

[0:00] Meet Scott Leese.

[1:40] When to hire a sales role.

[4:20] The importance of learning sales as a business owner.

[6:05] Qualities of a good salesperson.

[11:25] The complexity of hiring salespeople.

[18:40] Motivation and drive in sales.

[25:35] Scott Leese's background and services.

[29:45] Surf and Sales Summit in Costa Rica.

[32:50] Implementing sales strategies.

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* Connect with Scott on LinkedIn https://www.linkedin.com/in/scottleese/

* Check out the Surf and Sales 2024 Event in Costa Rica: https://www.surfandsales.com

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

I'll also share my go-to methods for documenting performance conversations—simple, effective, and essential for keeping things professional. And trust me, regular check-ins are a game-changer; we'll talk about why they matter and how to make them work for you. You don't want to miss this episode—tune in and empower yourself to be the world's greatest boss!

What you'll hear in this episode:

[0:00] Facing performance issues.

[0:45] A common leadership dilemma.

[2:25] Key questions to address performance concerns.

[6:50] Documenting conversations by simple and effective methods.

[7:30] The importance of regular check-ins.

[12:45] Final thoughts and HR support services.

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* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

We explore his transformative leadership lessons and Mel shares actionable strategies on how to support financial wellbeing within the workplace, making it a priority for both employers and employees. We also discuss his latest book, "Building Your Money Machine," which offers practical advice on achieving financial independence.

The conversation wraps up with a powerful discussion on the broader impact of financial education and its role in empowering individuals to take control of their financial futures. Don’t miss out on Mel’s expert advice and inspiring journey!

What you'll hear in this episode:

[0:00] The importance of financial wellbeing

[1:00] Meet Mel Abraham: financial expert and entrepreneur

[4:00] Mel's journey from corporate to entrepreneurship

[6:55] Leadership lessons: from dictator to leader

[10:00] The power of communication in leadership

[17:15] Supporting financial wellbeing in the workplace

[28:30] Mel's new book: Building Your Money Machine

[34:05] The impact of financial education

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Find more information on Mel's website melabraham.com

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

We’ll chat about how to craft an intentional interview process that aligns with your company’s goals. And don't worry, I've got you covered in mapping out the interview process to make every step smooth and effective. Tune in and discover how to elevate your hiring game and build the dream team you've always wanted!

What you'll hear in this episode:

[0:00] Introduction to structured hiring

[6:45] Bad hiring habits

[12:00] How to create a structured hiring process

[12:05] Creating an intentional interview process

[12:10] Clarifying job requirements

[12:15] Identifying the ideal candidate

[12:25] Mapping out the interview Process

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* Get your free Interview Playbook https://peopleprinciples.myflodesk.com/interview

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Kristina also provides insight into generational differences in the workplace, offering strategies to balance flexibility and accountability to foster a harmonious work environment. Whether you’re navigating your entrepreneurial journey or fine-tuning your leadership skills, this episode promises to be a goldmine of wisdom.

What you'll hear in this episode:

[0:00] Kristina's transition from the corporate world to entrepreneurship

[5:00] The value of real-life experience vs. formal education

[11:05] Building effective people processes in a small business

[13:30] The importance of clear communication and self-reflection in leadership

[17:25] Navigating team dynamics and expectations

[18:20] Generational differences in the workplace

[23:50] Tips and insights for hiring social media managers

[29:30] Measuring success in social media management

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* Connect with Kristina on LinkedIn https://www.linkedin.com/in/kristinabartold/

* Connect with Kristina on Instagram @kristina.bartold

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

But that's not all, we'll also tackle other hiring challenges head-on, giving you practical tips to refine your hiring process. Don't miss out on the valuable resources I've lined up just for you!

What you'll hear in this episode:

[1:20] Why waiting to talk to more candidates is a mistake

[3:10] Creating a hiring rubric

[6:00] Defining candidate qualifications

[11:00] Using the rubric in interviews

[12:40] Overcoming hiring challenges

[17:35] Refining your hiring process

[18:40] Resources

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* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Kareen emphasizes the need for simplifying business growth by stopping unnecessary tasks. We stress the importance of removing obstacles and aligning with the business's vision to achieve scalable success.

What you'll hear in this episode:

[0:00] Entrepreneurship, business growth, and inner alignment with Kareen Zahr Walsh

[2:10] The evolution of HR and its importance in business growth

[4:05] Entrepreneurship, leadership, and growth blind spots

[8:40] Prioritizing business growth and alignment

[13:55] Simplifying business growth by stopping unnecessary tasks

[16:55] Hiring for growth mindset and willingness

[22:55] Scaling businesses through vision, leadership, and operations

[29:15] Entrepreneurship, self-awareness, and business growth

[34:45] HR and team management for small businesses

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* Connect with Kareen on LinkedIn @kareenwalsh

* Join Kareen LIVE for her virtual Monthly FREE Retrospective Calls https://www.heykareen.com/retro

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

But I don't stop there! I share actionable tips on how to implement and truly live your company DNA, ensuring it's more than just a concept but a part of your daily operations.

What you'll hear in this episode:

[0:00] The recruiter's pet peeve.

[1:10]Importance of establishing company culture.

[1:50] Defining your company's DNA.

[3:25] Components of company DNA.

[7:55] Creating a mission statement.

[9:55] Setting goals and priorities.

[13:50] Establishing core values.

[18:20] Implementing and living your company DNA.

[19:55] Conclusion and resources.

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* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

We explore the critical importance of employer branding and how it can transform your business from the ground up. Jonathan reveals the secrets to building successful teams and the effective interview techniques he swears by. We delve into the non-negotiable skills every hire must possess and the pivotal role feedback plays in every position. Jonathan's unique techniques for stress testing candidates and observing their behavior provide a fresh perspective!

But that's not all! Jonathan enlightens us on the revolutionary role of AI in recruiting! And for those looking to speed up their hiring process, he shares his tips on compressing the hiring timeline without sacrificing quality.

What you'll hear in this episode:

[0:50] Meet Jonathan Porter-Whistman

[1:20] Key hiring insights and strategies

[6:05] Jonathan's entrepreneurial journey

[7:05] The importance of employer branding

[11:25] Building successful teams

[15:35] Effective interview techniques

[20:25] Non-negotiable skills in hiring

[22:45] The importance of feedback in roles

[23:30] Techniques for stress testing candidates

[24:30] Observing candidate behavior

[27:50] The role of AI in recruiting

[33:05] Building performance fingerprints

[35:40] Custom data models for companies

[38:30] Compressing the hiring timeline

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* Connect with Jonathan on Facebook https://www.facebook.com/jon.whistman/

* Find out more on Jonathan's website https://whohire.com

* Order Jonathan's Book The Sales Boss: The Real Secret to Hiring, Training and Managing a Sales Team

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

You'll learn the ins and outs of correctly classifying your employees as I guide you through the essential criteria for exempt employees and share my best practices for managing non-exempt staff effectively. I'll also address the risks of misclassification and share robust strategies to ensure your business remains compliant!

What you'll hear in this episode:

[0:00] Update on new labor laws for U.S. businesses

[0:55] Understanding employee payment: salary vs. hourly

[4:25] Navigating overtime and minimum wage laws

[7:25] The exempt employee criteria: salary and duties

[9:50] Upcoming changes to federal minimum salary requirements

[12:00] How to correctly classify your employees

[14:55] Best practices for managing non-exempt employees

[17:50] Addressing misclassification and compliance strategies

[22:50] Ensuring compliance and effective leadership

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* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Throughout the episode, we delve into essential tools for communication and management, ensuring seamless collaboration and productivity within your team. Whether you're a seasoned leader or just starting your journey, this episode is packed with inspiration and actionable advice to help you become the world's greatest boss. Tune in now and unlock the keys to building an intentional company culture that drives success!

What you'll hear in this episode:

[0:00] The struggle of building a dream team

[2:35] Ashley's journey from entrepreneur to CEO

[7:00] Cultivating leadership and learning from mistakes

[12:40] Defining and implementing core values in your team

[18:20] The impact of core values on employee evaluation

[21:00] Building a strong team culture: strategies and expectations

[25:45] Essential tools for effective team communication and management

[29:15] Empowering and training your team for success

[32:10] Inspiration to build an intentional company culture

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* Connect with Ashley on Instagram https://www.instagram.com/ajalderson

* Get Your Planner at https://boutiquebossstore.com

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Understanding the key differences between employees and contractors is vital for every business owner. We’ll discuss why the government is so invested in worker classification and the serious consequences of getting it wrong. But don’t worry, I’ve got you covered with tips on how to correctly classify your workers to stay out of hot water!

Plus, I’m sharing practical advice to help you stay informed and compliant with the latest regulations. Tune in, and let’s ensure you have all the tools you need to succeed and stay on the right side of the law!

What you'll hear in this episode:

[0:00] The Common Misclassification Mistake

[2:40] Case Study: The Gig Economy and Legal Battles

[6:40] Understanding the Difference: Employee vs. Contractor

[9:40] Why the Government Cares About Classification

[11:45] Consequences of Misclassification

[13:10] How to Correctly Classify Your Workers

[20:50] Practical Advice for Staying Informed and Compliant

Listen to Similar Episodes:

147. Navigating Wage and Hour Laws

167. Should You Be Friends with Your Employees?

171. Do You Need Worker's Comp Insurance?

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Discover the importance of effective people management in entrepreneurship and how Alex has built a high-performing remote team at Mosey. Throughout our conversation, we'll shed light on the challenges and triumphs of navigating compliance in today's fast-paced business landscape.

Whether you're an aspiring entrepreneur or a seasoned business leader, join us as we uncover the secrets to creating a workplace culture that thrives on kindness and performance!

What you'll hear in this episode:

[2:30] Alex's entrepreneurial journey and lessons from working at Stripe

[6:05] The importance of people management for entrepreneurs

[10:30] Building a high-performing and kind team at Mosey

[16:15] The mission and mechanics of Mosey: simplifying compliance

[19:45] Personal experiences and the broader impact of Mosey

[24:25] Advice for entrepreneurs on compliance and leadership

Listen to Similar Episodes:

How to Master HR Practices and Compliance in Your Business This Year

Back to the Basics: Your Compliance Checklist

Do You Need Worker's Comp Insurance?

* Connect with Alex on LinkedIn https://www.linkedin.com/in/alexkehayias

* Find more information at https://mosey.com

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

I kick off by exploring salary-based bonus structures, sharing how they provide a reliable incentive for employees. Then, I dive into performance-based structures, uncovering how they help employees excel in their individual or team goals and contribute to the overall success of the company. I also unravel effective strategies for implementing profit-sharing plans, shedding light on how they foster a sense of ownership and collaboration among team members!

Whatever structure you choose, communication is key, and I share invaluable insights on how to effectively communicate and adjust bonus plans to align with evolving organizational goals and employee performance. By maintaining transparency, leaders can build trust and foster a positive work culture where employees feel valued and recognized for their contributions.

Tune in now and unlock the secrets to fostering a motivated and engaged workforce!

What you'll hear in this episode:

[1:10] Exploring Bonus Structures and Profit-Sharing Plans

[1:45] Salary-Based Bonus Structures

[5:35] Performance-Based Structures

[10:15] Strategies for Implementing Profit-Sharing

[13:50] Communicating and Adjusting Bonus Plans

[14:15] Discretionary Bonuses and the Importance of Transparency

Listen to Similar Episodes:

160. Strategies for a Positive Workplace with Aisha Marshall

169. Maximize Team Performance with This Simple Tool

170. How to Motivate Your Team and Build Culture with Cory Charles

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Through strategies like aligning team values with company goals, leveraging resources for effective onboarding, and encouraging lifelong learning, you can inspire loyalty and motivation in your team. Our conversation also explores creative benefits programs, utilizing existing content for training, and the importance of setting expectations for growth, showcasing how even non-traditional approaches can significantly contribute to developing a motivated and cohesive team!

What you'll hear in this episode:

[2:45] Building a culture in small teams

[5:55] Shannon's journey from corporate to entrepreneur

[6:30] The importance of culture when hiring

[12:00] Creating a learning culture and benefits

[22:35] Innovative onboarding and training strategies

[25:45] Leveraging content for training and development

Listen to Similar Episodes:

163. The Power of Candidate Experience in Today's Job Market

164. Podcasting Power Moves with Kelly Mosser

170. How to Motivate Your Team and Build Culture with Corey Charles

* Connect with Shannon on LinkedIn https://www.linkedin.com/in/shannonkeane/

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Even if you have a remote workforce or you're the only employee in your business, there are legal requirements you must meet. I provide a detailed overview to help you assess your workers' compensation insurance needs, select the right policy, and ensure compliance with state-specific regulations.

This episode is a resource aimed at empowering you to proactively secure workers' compensation insurance to stay in compliance and safeguard your business's future!

What you'll hear in this episode:

[1:05] The importance of workers' compensation

[3:20] A brief history of workers' compensation

[5:35] Understanding the impacts today

[8:30] Navigating workers' compensation for solopreneurs and small businesses

[10:10] Steps to acquire workers' compensation insurance

Listen to Similar Episodes:

147. Navigating Wage and Hour Laws

153. Small Business Strategies to Chart Your Path to Growth

154. PEOs Unwrapped: BTS at People Principles

Use code BOSS50 for 50% off your HR audit with us peopleprinciples.co/hraudit

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Cory, a renowned speaker, and trainer, shares invaluable insights on creating a cohesive team culture, understanding individual motivations, and the importance of regular check-ins. The discussion delves into strategies for balancing personal care with professional accountability, and how to engage teams in the mission of the organization.

Through a mix of personal stories and professional experiences, this episode promises to equip you with practical tools and perspectives to energize your leadership approach and cultivate a thriving team environment!

What you'll hear in this episode:

[1:15] Creating a cohesive team culture and motivation strategies

[2:15] Cory's journey into entrepreneurship and sales

[10:40] Incorporating team members into the mission

[14:35] The importance of regular check-ins and mindset shift

[17:50] Balancing friendship and leadership in the workplace

[21:20] Encouraging open communication and feedback

[24:50] The role of compensation in motivation

[26:25] Understanding and supporting your team's personal missions

[27:05] The four pillars of effective leadership

[32:55] Building authentic relationships

Listen to Similar Episodes:

156. Master These Three Pillars for a Strong People Foundation

165. Navigating Team Turmoil: Strategies for Effective Conflict Management

167. Should You Be Friends with Your Employees?

* Connect with Cory on Linkedin: https://www.linkedin.com/in/cory-charles/

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Join me as we uncover the intricacies of understanding the four quadrants of this matrix and how it can revolutionize your leadership style. We'll discuss effective strategies for managing different employee types, recognizing the importance of intrinsic versus extrinsic motivation in driving team performance.

No matter where your team falls on the Skill vs. Will Matrix, this episode equips you with practical insights on leveraging their qualities to lead your team to success. Tune in now to discover how you can become the ultimate leader your team needs!

What you'll hear in this episode:

[0:00] Tailoring your leadership approach to your team members

[2:00] The skill vs. will matrix

[5:15] Understanding the four quadrants of the matrix

[8:55] Strategies for managing different employee types

[14:00] Intrinsic vs. extrinsic motivation

[16:50] Using the matrix to lead your team

Listen to Similar Episodes:

165. Navigating Team Turmoil: Strategies for Effective Conflict Management

160. Strategies for a Positive Workplace with Aisha Marshall

156. Master These Three Pillars for a Strong People Foundation

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

You'll discover the benefits of advisory roles and board careers as we explore how they can elevate your entrepreneurial endeavors. Debra shares personal anecdotes and actionable tips for effectively navigating advisory relationships. From finding the right advisors to fostering genuine connections, this episode equips you with the tools and knowledge to harness the full potential of strategic guidance.

Whether you're a seasoned entrepreneur or just starting out, this episode promises to inspire and inform as we uncover the secrets to becoming the world's greatest boss!

What you'll hear in this episode:

[1:10] The journey of an entrepreneur with Debra Boggs

[4:25] The role and impact of strategic advisors in business

[11:35] Exploring the benefits of advisory roles and board careers

[14:50] Practical tips and considerations for navigating relationships.

[23:20] Finding and connecting with the right people.

Listen to Similar Episodes:

How to Select the Best Recruiter to Partner With

Navigating Executive Presence and Personal Branding with Pam Foley

Preparing Your Team for the Future in an AI-Powered World

* Connect with Debra on LinkedIn https://www.linkedin.com/in/debraboggs

* Find more information on Debra's website https://www.dscareermanagement.com

* Visit https://www.thefourtheffect.com to learn more about matching companies and board members

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Throughout the episode, I stress the significance of establishing clear boundaries and managing expectations with your team. From HR compliance to personal relationships, you'll learn practical tips and best practices for maintaining a friendly yet professional atmosphere. I even provide a free compliance and best practices checklist for HR audits to ensure businesses stay on track!

Join me on this journey of leadership and friendship as we navigate the challenges and rewards of being the boss while navigating the line.

What you'll hear in this episode:

[0:00] Workplace boundaries between bosses and employees.

[1:00] Being a leader and friend to employees.

[2:50] Blurring lines between leadership and friendship.

[8:20] HR compliance and best practices for businesses.

[9:25] Balancing work and personal relationships as a leader.

Listen to Similar Episodes:

104. Leading with Clarity to Chart the Course of Expectations

123. Is Employee Health and Well-Being Your Responsibility?

138. Building a Sense of Community in Business and Beating Burnout with Candice Elliot

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

We dive deep into the vital importance of prioritizing health and wellness for overall personal and professional growth, discovering how cultivating a positive mindset can revolutionize your journey to a healthier lifestyle. And of course, we explore the undeniable connection between weight loss, mindset, and business success, showcasing real-world examples of how health can lead to unprecedented entrepreneurial achievements.

So if you're ready to unlock the secrets to business success through personal mindset mastery, you do not want to miss this episode!

What you'll hear in this episode:

[0:00] Scaling businesses through mindset work.

[3:25] Achieving business and personal goals.

[8:40] Impacts of limiting beliefs.

[11:40] Improving team motivation through mindfulness.

[18:40] Managing emotions and thoughts in a team environment.

[23:55] Prioritizing health and wellness.

[29:25] Lifestyle and weight loss.

Listen to Similar Episodes:

Strategies for a Positive Workplace with Aisha Marshall

Master These Three Pillars for a Strong People Foundation

Workshop Reflections: Unraveling Leadership and Team-Building with Molly

* Check out Laura Conley: https://portal.lauraconley.com/ymxbestie?ref=https%3A%2F%2Fportal.lauraconley.com%2Fa%2F2147822555%2FXz7We6aB

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

One of the key aspects we'll explore is the importance of identifying and addressing conflicts within a team. Whether it's a work-related issue or a relationship dynamic causing tension, it's crucial to diagnose the type of conflict to effectively address it. I'll be sharing tips on becoming active listeners and paying attention to behavioral cues to catch conflicts before they escalate.

When it comes to resolving task-related conflicts, clarity is key. I'll guide you through getting clear on goals, roles, and processes within your team and provide strategies for addressing the root cause of friction. But what about conflicts stemming from workplace relationships? You'll learn a three-pronged approach to resolving these issues, including understanding the underlying causes, recognizing strengths and communication styles, and facilitating direct conversations when necessary.

So flip the script and learn the value of embracing conflict as an opportunity for growth and become a conflict resolution ninja with your team!

What you'll hear in this episode:

[0:00] Managing team conflicts through communication

[1:40] Identifying and addressing conflicts within a team

[5:35] Resolving conflicts in workplace relationships

[7:50] Conflict resolution and team collaboration

[12:10] Handling conflict in teams

Listen to Similar Episodes:

Master These Three Pillars for a Strong People Foundation

The Secrets of Building an Intentional Culture with Robert Glazer

Strategies for a Positive Workplace with Aisha Marshall

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

Listen in and discover insights on leadership dos and don'ts, strategies for effective hiring and team building, and essentials to keep your business in employment compliance. Through solo episodes, guest episodes featuring experts in the field, and candid conversations with her business partner you'll be well on your journey to becoming the World’s Greatest Boss.

We'll talk all things podcasting including audience engagement, strategies for small businesses, how to become a guest on other shows, outsourcing, and building a kickass team to support your podcasting and business endeavors! Kelly will dish out some invaluable insights on navigating Instagram marketing, podcast launching, and mastering the art of providing value.

So, if you're a podcaster ready to level up your entrepreneurial game and learn from the best, then you won't want to miss this episode with Kelly Moser and I!

What you'll hear in this episode:

[0:00] Entrepreneurship origin stories and podcast guesting

[1:15] Meditation, mental health, and podcasting for small businesses

[5:25] Podcast guesting and audience engagement

[9:25] Podcasting strategy for small businesses

[14:05] Podcast guesting strategies and outsourcing

[18:25] Outsourcing and delegating tasks for a podcast and business

[21:30] Building a team through podcast editing and guesting

[26:30] Business operations and marketing with Kelly Moser

Listen to Similar Episodes:

Small Business Strategies to Chart Your Path to Growth

Unlocking the Differences You Need to Hire an Assistant

Mastering Your Marketing Strategy with Myca Williamson

* Connect with Kelly on IG @kelly.mosser

* Find out more about the podcast tour training masterclass http://work.kellymosser.com/book

* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

In this episode, I'll touch on why creating a positive candidate experience is crucial. It can lead to referrals, repeat business, and a competitive edge in the job market, especially for startups and small businesses.

And let's not forget about candidate engagement and relationship building during the hiring process! Sometimes, nurturing potential talent is more important than finding an instant fit. It's not just about what candidates can do for you; it's about treating them with respect and providing a positive experience for them.

Tune in now for actionable insights and expert advice!

What you'll hear in this episode:

[0:05] Leadership, management, and entrepreneurship

[1:45] Job candidate mindset and interview process

[6:05] Candidate experience and its impact on hiring and business success

[10:15] Candidate engagement and relationship building in hiring process

[14:05] Effective interview process and HR compliance

Listen to Similar Episodes:

How To Determine WHO You Need To Hire

The Secret to Hiring Success: Strategies for Finding the Right Employee

How to Use ChatGPT to Facilitate Team Hiring and Management

* Connect with me on IG @jackie.koch_

* Find more information on my website peopleprinciples.co

But the value of LinkedIn doesn't stop there. We delve into LinkedIn content strategy and employee advocacy. We also discuss real-world success stories, like a municipality using LinkedIn to showcase employees and attract new talent. I emphasize the significance of active engagement, and Katie provides practical tips on building valuable connections through comments and conversations.

The expertise in this episode is your gateway to unlocking the full potential of this platform for your business growth. Don't miss out on this enlightening conversation!

What you'll hear in this episode:

[0:00] LinkedIn benefits for businesses with an expert

[4:10] Leveraging LinkedIn for business success

[10:45] LinkedIn usage for small businesses and personal branding

[16:15] Leveraging LinkedIn for business success through personal branding and company page optimization

[21:30] LinkedIn content strategy and employee advocacy

[26:30] LinkedIn engagement strategies and trends

[35:05] Employee advocacy and internal communications

[39:00] Leveraging social media for thought leadership and employee engagement

[42:45] LinkedIn marketing strategies and tactics

Listen to Similar Episodes:

Unlocking Hidden Talent: How to Recruit People That Aren't Actively Job Hunting

Mastering Influence and Sales to Unleash Your Entrepreneurial Potential with Susan Trumpler

Selling Your Business Through Storytelling with Marissa Corcoran

* Connect with Katie on LinkedIn @katiemckiever

* Subscribe to Katie's weekly email, Social Media News to Use http://www.socialmedianewstouse.com

* Connect with me on IG @jackie.koch_

* Find more information on my website peopleprinciples.co

First, we'll discuss the importance of hiring slowly to make better hires. Taking your time during the hiring process can lead to better candidate fit and faster decision-making in the long run. Next on our agenda is building a well-rounded team. I'll guide you through the process of identifying and prioritizing key traits and values that are crucial for success within your organization.

We'll also dive into the nitty-gritty of the hiring process itself, from crafting the perfect job description to developing interview questions that get to the heart of what you need in a candidate. As an added bonus, I'll share some advice on following a structured interview process to avoid bias and make informed hiring decisions.

We're all about setting you up for success with smart hiring choices and building a dream team that will help you achieve your goals. So, don't miss out! Tune in now to begin this exciting journey together!

What you'll hear in this episode:

[0:00] Leading and managing a team as a new boss

[1:50] Hiring slow and making better hires

[6:40] Hiring practices for a well-rounded team

[9:05] Hiring process, interview questions, and candidate evaluation

[13:25] Hiring slow to find the right candidate

Listen to Similar Episodes:

What “Hire Slow & Fire Fast” Really Means For You And Your Business

Elevate Your Hiring Game: From Culture Fit to Culture Add

How to Use ChatGPT to Facilitate Team Hiring and Management

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

* Get your free Hiring Success Index + Job Posting Template Guide https://www.peopleprinciples.co/hiringsuccess

In this episode, Aisha shares her insights on maintaining a "high vibes only" culture and its profound impact on mental well-being. She discusses practical strategies for managing low moods, energy detoxes, and the importance of making it easier for your team to choose high vibes and happiness.

We also delve into leadership, compliance, and setting a good example for your team. Aisha reflects on her leadership style, and I share my own experiences and lessons learned during the challenging times of Covid. Aisha and I tackle the challenges in business, managing power dynamics, and balancing positivity with tough decisions.

What you'll hear in this episode:

[0:00] Business growth, self-worth, and entrepreneurship

[6:20] High vibes only culture and its impact on mental well-being

[11:25] Leadership, compliance, and setting a good example for a team

[14:50] Entrepreneurship, leadership, and team management

[21:10] Entrepreneurship, focus, and merchandise

Listen to Similar Episodes:

Is Employee Health and Well-Being Your Responsibility?

Intentionally Crafting Your Team Operations with Lia Garvin

Building a Sense of Community in Business and Beating Burnout with Candice Elliot

* Connect with Aisha on IG @aisha

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

But that's just the beginning! Molly and I touch upon burnout, a topic many of us have experienced, and how it can teach us invaluable lessons about our limits and strengths. We also discuss the bias that can seep into hiring decisions and offer tips on showcasing your self-awareness and problem-solving skills if you've faced burnout.

Time off policies and their implementation are also on our radar. And for those considering the transition to unlimited PTO, we've got you covered with all of the details you need to make an informed decision!

What you'll hear in this episode:

[0:00] Asking about employment gaps in job interviews

[1:20] Work ethic, motivation, and simplicity in business

[5:45] Burnout, bias in hiring, and managing up in the workplace

[10:20] Time off policies and their implementation

[13:50] Transitioning to unlimited PTO and its benefits/drawbacks

Listen to Similar Episodes:

Paid Time Off (PTO) - Deciding Between Unlimited vs. Earned

Creating Proactive Policies for Employment, Legal Matters, and HR

Illegal Questions You Can't Ask at Interviews

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

We'll delve into the importance of core values in creating a company culture, with a fascinating "mission to Mars" exercise that helps define values. Robert underscores the need for shared core values within a team, rather than cloning the founder's values, and why repelling the wrong people is just as important as attracting the right ones.

Robert highlights the use of behavioral-based interview questions and shares a compelling example of how hiring for values over skills can lead to exceptional performance. We also explore how personal core values can shape leadership styles and decision-making, emphasizing the importance of self-awareness in leaders.

This episode is a treasure trove of wisdom on building a thriving company culture, aligning core values with leadership, and making the right hiring decisions. So, if you're navigating the exciting but sometimes challenging world of being the boss, tune in!

What you'll hear in this episode:

[0:00] Building an intentional culture with a successful entrepreneur

[2:30] Entrepreneurship, remote work, and core values

[7:30] Company culture and values

[10:05] Company values and their impact on leadership and team dynamics

[15:50] Company culture and values in a fast-paced digital agency

[18:45] Core values in hiring and their impact on a company's culture

[24:15] Personal and company core values in leadership development

[28:10] Core values and leadership with Robert Glazer

Listen to Similar Episodes:

Back to The Basics: Establishing Your Mission and Core Values

Mastering Remote Work and Culture with Graeme Barlow

8 Common Interview Biases and How to Avoid Them

* Connect with Robert on LinkedIn https://www.linkedin.com/in/glazer/

* Find more information on Robert's website https://robertglazer.com

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

If you're interested in onboarding international employees or hiring international contractors, we've got you covered. From seamless transitions to navigating global contracts, we'll provide insights to make your journey a success.

Join us for this engaging and informative episode that celebrates the challenges and benefits of the modern workplace. Let's dive in!

What you'll hear in this episode:

[0:00] Workplace challenges with animated reactions.

[2:00] Remote work and moving to another country.

[5:30] Onboarding and decision-making for international employees.

[7:05] Hiring and paying international contractors.

[11:55] Remote work challenges and benefits.

Listen to Similar Episodes:

HR Essentials for Small Business Owners: Compliance Strategies That Fuel Business Growth

Mastering Remote Work and Culture with Graeme Barlow

Crafting Your Ideal Remote Work Strategy

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

For small businesses, HR and leadership development and effective people management are pivotal to business success, and it won't look the same as it does in a large corporation! It's not just about hiring; it's about having a strong team that encompasses select qualities and business operations.

We'll also discuss how to improve business operations through HR. We'll touch on hiring and recruiting, as well as building a strong talent pipeline for your business. So, if you're ready to take your leadership and management skills to the next level and ensure your business thrives this year, tune in!

What you'll hear in this episode:

[0:05] Leadership, management, and entrepreneurship

[2:15] HR and recruiting for businesses

[6:15] HR and leadership development for small businesses

[8:45] Effective people management for business success

[13:20] Improving business operations through HR

Listen to Similar Episodes:

Elevate Your Hiring Game: From Culture Fit to Culture Add

HR Essentials for Small Business: Building a Strong HR Foundation

3 Habits to Help You Become A Better Leader

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

Pam sheds light on developing executive presence tailored for founder-led businesses, helping you stand out and succeed in a competitive landscape. Next, we explore the significance of online executive presence for CEOs and founders. We'll also uncover the critical aspects of executive presence, no matter your place in the business landscape!

Moving on, we tackle leadership and communication during challenging times. Then we dive into the world of authenticity and transparency in business leadership. We also discuss the critical topic of online reputation management for business leaders.

If you're looking to master executive presence, enhance your online reputation, and become a dynamic leader in the business world, this episode is filled with the knowledge and inspiration you need!

What you'll hear in this episode:

[0:00] Executive presence and personal branding for founders and CEOs

[3:20] Executive presence, competence, clarity, and communication

[7:00] Executive presence, leadership, and communication during difficult times

[13:00] Authenticity and transparency in business leadership

[17:30] The importance of online reputation management for business leaders

[22:30] Leadership, team building, and business growth

Listen to Similar Episodes:

Oh Shit! Layoffs: Best Practices and Preserving Company Culture

Leading Through Tough Times: Tips and Strategies for Entrepreneurs

Empower Your Team with Dave Kline's Playbook

* Connect with Pam on LinkedIn @pamela-parker-foley-jd/

* Find more information on her website https://www.aoucreative.com

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

But, of course, there are challenges too. We dive into the potential drawbacks of PEOs, like giving up control over certain HR functions. We help you weigh the pros and cons to make informed decisions that fit your business. And it wouldn't be a complete episode without discussing timing, enrollment rates, and picking the right PEO. Timing is everything when it comes to maximizing a PEO partnership, and Molly shares some game-changing insights you won't want to miss!

What you'll hear in this episode:

[0:00] PEOs and their role in HR for small businesses.

[3:35] PEOs, their benefits, and limitations.

[9:30] PEO benefits and drawbacks with insights on software, enrollment rates, and timing.

[12:55] PEOs, W-2s, and HR challenges for small businesses.

Listen to Similar Episodes:

HR Essentials for Small Business Owners: Navigating the Basics and Beyond

Today's Startup Landscape and Remote Work Success Secrets with Peter Benei

Organization Systems for your Business with Brittany Dixon

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

On our journey to business success, we'll explore the critical components, which I liken to the wings of an airplane – sales and marketing. I'll share tips on categorizing expenses into "belly" and "back" to streamline your operations. I'll also share some golden nuggets when it comes to building your dream team and keys to keeping that business plane soaring!

What you'll hear in this episode:

[0:05] Leadership, management, and entrepreneurship

[1:50] Creating an organizational chart for small businesses

[8:00] Business structure and team building

[13:40] Hiring for small business growth

[15:50] Tracking time and sales processes for business growth

[19:55] Hiring and building a team for a small business

Listen to Similar Episodes:

How to Master HR Practices and Compliance in Your Business This Year

How to Determine What You Need to Hire

Unveiling Your Business's True Potential With Time Tracking

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

But wait, there's more! We'll also dig deep into the power of allyship in the workplace. Maria shares her wisdom on how to be a rockstar ally, making your workplace a welcoming and supportive space for all. And for those wondering how to measure progress in your diversity, equity, and inclusion efforts, we've got your back with practical strategies and how to celebrate those wins along the way!

So, whether you're a seasoned leader or just found yourself thrust into the boss's chair, this episode is your ticket to creating a workplace that not only thrives but rocks! Join us on this exhilarating journey toward building inclusive workplaces that make you say, "Oh Shit! I've got this!"

What you'll hear in this episode:

[0:00] DEI practices for inclusive workplaces with Maria Marie European.

[2:20] Diversity and inclusion in the workplace.

[9:00] Diversity, inclusion, and ownership in organizations.

[14:35] Diversity, inclusion, and allyship in the workplace.

[20:25] Allyship, diversity, and inclusivity in the workplace.

[25:40] Diversity and inclusion in hiring processes.

[31:30] Measuring progress in diversity, equity, and inclusion efforts.

[37:20] Training and talent development for small businesses.

Listen to Similar Episodes:

Driving Excellence by Building and Sustaining a Strong Company Culture

Crucial Traits for Small Business Hiring Success

Hiring the Right Team with Kacia Ghetmiri

* Identify the most impactful next step you can take to prevent burnout for you and your team

https://www.fortressandflourish.com/burnout-buster-gift

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

We delve into the importance of considering the credibility of backchannel references when making hiring decisions. Molly shares an eye-opening example about the critical role that hiring and reference checks play in a business setting. We've got a cautionary tale that will remind you to prioritize both team operations and people operations for a thriving and effective team!

What you'll hear in this episode:

[0:00] Backchannel references in job interviews

[1:40] Backchannel references in job interviews

[4:15] Backchannel references in the hiring process

[7:55] Hiring and reference checks in a business setting

[11:00] Handling job interviews and employee concerns

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* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

Finally, we'll explore the ins and outs of hiring, payroll, onboarding, and performance management processes, specifically for small businesses. Get ready to set fair compensation, handle payroll efficiently, create seamless onboarding experiences, and foster a thriving team!

What you'll hear in this episode:

[0:05] Compliance for new bosses.

[2:25] Legal requirements for hiring employees.

[4:35] Hiring and payroll processes for small businesses.

[8:20] Hiring and onboarding processes for small businesses.

[10:20] Hiring and performance management processes.

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* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

Lesleigh shares her personal experiences and valuable insights on career change, especially when it involves stepping into a leadership role in HR. You'll be inspired by her story and the lessons she's learned along the way. We'll also dive deep into the world of remote work and the challenges of building a thriving culture in a virtual environment. Lesleigh sheds light on the critical aspects of HR compliance and coaching in the tech industry, ensuring that your team is not only compliant but also motivated and engaged!

And for all you aspiring culture builders out there, Lesleigh walks us through the exciting journey of creating your team culture from scratch. Discover the challenges, milestones, and valuable lessons she's picked up along the way.

Whether you're a seasoned HR professional or just starting your journey as a leader, this episode has something for everyone. Join us as we embark on a captivating exploration of HR, culture, and leadership in the tech consulting world.

What you'll hear in this episode:

[0:00] Scaling HR and culture in a tech consulting company.

[2:00] Moving abroad, remote work, and career transition.

[5:05] Career change and leadership in HR.

[9:20] Building culture in a remote work environment.

[15:00] HR compliance and coaching in a tech company.

[19:35] Effective one-on-one meetings for team success.

[24:40] Creating a people and culture team from scratch.

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* Connect with Lesleigh on LinkedIn https://www.linkedin.com/in/lesleigh-gennace-b7a9154/

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

Unemployment eligibility and performance-based termination are next on our agenda. We shed light on the potential consequences of inadequate communication and warnings when letting an employee go, including their eligibility for unemployment benefits. Curious about how unemployment actually works? We've got you covered, explaining the process that isn't as straightforward as it may seem. Plus, we discuss the importance of setting up hiring plans in advance to avoid penalties and ensure the right candidates are hired.

Moving on to hiring and interviewing strategies in today's competitive job market, we stress the importance of knowing exactly what you're looking for in a candidate. I also share my strategy for managing a candidate who's received another job offer while considering our opportunity, emphasizing the need to buy time and stay flexible.

If you're ready to tackle these tough HR and management topics with us and want some practical insights, you won't want to miss this episode!

What you'll hear in this episode:

[0:00] Layoffs and performance management in a business

[3:15] Layoffs, performance issues, and management responsibilities.

[5:40] Unemployment eligibility and performance-based termination

[13:45] Hiring and interviewing strategies

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* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

Now, onto common payroll mistakes. Small businesses often trip up with errors like rounding down work time or paying based on schedules instead of actual hours worked. I'll highlight these pitfalls and how to avoid them. Let's not forget employee classification – a big deal. Misclassification can lead to legal trouble!

I'll share tips on researching your state's wage and hour laws and following them diligently. Plus, we'll talk about setting clear policies, using technology, and providing transparent pay stubs.

What you'll hear in this episode:

[0:05]Wage and hour compliance for business owners

[4:05] Wage and hour laws and their complexities

[8:45] Labor laws and common mistakes in payroll management

[13:20] Wage and hour compliance for businesses

[16:45] Wage and hour laws and their impact on businesses

[21:55] Wage and hour compliance for businesses

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* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

To start, I have the pleasure of interviewing Myca about her incredible entrepreneurial journey, from taking on random projects to founding Myca Raqeuel Consulting. Myca also reflects on her undergraduate degree in journalism and its role in preparing her for her current work in marketing. We also dive into marketing strategy and AI tools for research gathering. I share advice on starting with research on your target audience, while Myca introduces the "numbers to narrative" framework for crafting data-informed stories.

We close out the episode with a discussion on marketing strategy and tactics for small businesses so be sure to stay tuned until the end. If you're an entrepreneur or creative looking to master marketing strategies and elevate your business, this episode is a goldmine of knowledge!

What you'll hear in this episode:

[0:00] Marketing strategies for entrepreneurs and creatives

[3:10] Entrepreneurship journey and lessons learned

[10:20] Marketing strategy and AI tools for research gathering

[16:35] Marketing strategy and tactics for small businesses

[19:15] Marketing strategy development and execution

[25:00] Marketing strategy and team building

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* Connect with Myca on LinkedIn https://www.linkedin.com/in/mycaraquelconsulting/

* Find more information on her website https://www.mycaraquel.com

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

In the realm of HR best practices and legal compliance, I share an intriguing story about helping a business leader handle a difficult termination call. We'll talk about the importance of establishing at-will employment relationships through employment agreements and keeping those contracts up to date with current laws and best practices.

Our episode takes an unexpected turn as we delve into the world of phishing scams and email security. Molly shares a nail-biting story about almost falling for a phishing scam. And just when you thought you'd heard it all, I'll shock you with a story of an incredibly elaborate phishing scam that almost fooled even the CEO and CFO of a company!

Tune in for all of our recommended best practices!

What you'll hear in this episode:

[0:00] What Jackie and Molly did for Thanksgiving

[3:40] Hiring strategies and candidate assessment

[9:25] HR best practices and legal compliance

[15:40] Phishing scams and email security

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* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

But that's not all – we'll also explore legal policies for small businesses. This includes vital topics like paid time off, expense management, and data protection. I'll walk you through the importance of having policies in place in advance to protect both your company and your employees.

Plus, you'll learn about the ins and outs of creating a travel and expense policy that keeps everyone on the same page. We'll delve into best practices for business travel, cell phone and internet reimbursements, remote work, and even the occasional office dog. We'll also touch on paid parental leave policies and other HR essentials that will make your life a whole lot easier!

Trust me; it's essential to have clear guidelines in place for ALL of these scenarios to maintain a harmonious and efficient workplace. Tune in to get all of the details!

What you'll hear in this episode:

[0:05] Leadership, management, and entrepreneurship

[1:50] Creating policies for employment issues

[5:35] Legal policies for small businesses, including paid time off and expense management

[9:55] Creating policies for business travel, cell phone and internet reimbursements, remote work, and more

[14:00] HR policies for small businesses

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HR Essentials for Small Business Owners: Avoiding Mistakes and Promoting Growth

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

One of the key takeaways from our conversation is the importance of self-awareness and team building in the military. John emphasizes the importance of self-awareness in leadership. We also discuss setting standards and enforcing boundaries, drawing inspiration from a drill sergeant's impactful one-on-one conversation during basic training.

From there, we delve into the world of transferable skills and self-promotion for veterans in the workplace. John highlights the importance of recognizing veterans' skills and contributions without excessive validation or praise. We discuss the challenges veterans face in self-promotion and the benefits of a balanced approach to validation.

As we wrap up this enlightening episode, John shares more about his book, "How to Deal with Damn Near Anything: The Paratroopers Guide to Life," which offers profound lessons on resilience and adaptability. Don't miss out on this incredible conversation about transferrable military skills and leadership. Tune in now!

What you'll hear in this episode:

[0:00] Military lessons and skills applied to everyday life

[4:50] Military transition and judgment

[9:05] Self-awareness and team building in the military

[12:15] Leadership, self-awareness, and setting standards

[17:30] Transferable skills and self-promotion for veterans in the workplace

[21:05] Military service, leadership, and self-promotion

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* Connect with John on https://www.linkedin.com/in/johnmauthor/

* Buy John's book: How to Deal with Damn Near Anything: The Paratrooper's Guide to Life

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

First up, we reminisce about our days at a startup with an unheated office with mice running across our feet! Clients often send us perplexing emails from payroll providers or HR software. Molly explains that these notifications usually pertain to state unemployment insurance (UI) updates. We have key advice on setting up accounts and understanding unemployment rates in different states for new hires.

Shifting gears, we talk about the importance of having a structured hiring process in today's competitive job market. It's time to move beyond word of mouth and random job postings! Clear job requirements and criteria are crucial to avoid bias and streamline hiring.

What you'll hear in this episode:

[4:10] Unemployment insurance and its impact on businesses

[9:20] State unemployment insurance and its complexities

[15:30] Hiring process and candidate evaluation

[17:45] Hiring plans, benefit negotiation, and insurance changes

[23:55] Benefits and HR for small business owners

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* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

Join me to level up your leadership, take control of HR, and make 2024 your best year yet!

What you'll hear in this episode:

[0:05] Leadership, entrepreneurship, and managing a team

[3:00] HR best practices for small businesses

[6:55] Business finance and compliance

[11:05] HR compliance and best practices for a positive workplace culture

[15:40] HR best practices for small businesses

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Creating a Refreshing Company Culture from the Start with Greta Schmid

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

We kick off the conversation with Susan's journey, where she acquired a business a decade ago and grew it into a success. This experience laid the foundation for her passion project, supporting women entrepreneurs. We discuss how influencing decision-makers is crucial for entrepreneurs, especially in the realms of sales and marketing. One of the key takeaways from our conversation is the importance of understanding the emotional needs and motivations of decision-makers when trying to influence them.

Susan and I explore the concept of storytelling in entrepreneurship and discuss the three main points of friction that can arise during decision-making. Susan offers valuable advice for improving your ability to influence others and she also emphasizes the significance of soft skills, such as connecting with people and understanding their needs, for both personal and professional success.

So, if you're ready to supercharge your influence, sales skills, and entrepreneurial mindset, don't miss this insightful episode with Susan Trumpler. Tune in now and get ready to take your business to the next level!

What you'll hear in this episode:

[0:05] Influence and sales techniques with a focus on mindset and neuroscience

[2:40] Influencing decision makers in entrepreneurship

[8:10] Influencing others through understanding their needs and building trust

[15:00] Influencing senior leaders for business success

[22:20] Sales mindset and growth strategies

[26:10] Overcoming procrastination and mind drama in business

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* Connect with Susan on LinkedIn

* Find more information on her website https://unstoppablewomeninbusiness.com

* Check out Susan's Book: Oh Sh*t I'm In Sales?

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

We'll tackle HR best practices for the year-end review and implementing new benefits. I'll walk you through the importance of preparation and organization for both busy and slow seasons. We'll discuss tasks like performance evaluations, goal setting, and why addressing these before year-end is crucial. As a bonus, I'll cover how to review and update employee handbooks and policies at the beginning of the year to stay compliant with changing laws and regulations.

Lastly, we'll touch on year-end business organization. Discover how to organize your standard operating procedures (SOPs) and paperwork during slow periods, saving you time and mental energy in the long run. We'll even cover creating development plans and core values to ensure job success and team alignment!

What you'll hear in this episode:

[0:00] Building a thriving business culture

[1:10] HR best practices for year-end review and new benefits

[6:30] Compensation and goal setting for business teams

[10:20] Setting goals and defining roles for a business team

[15:05] Year-end business organization and goal setting

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* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/

In our conversation, we delve into the world of HR, impact, and community building. We discuss how traditional HR systems, rooted in an industrial era, may not align with modern values and needs. Candice and I talk about how employees crave control over their jobs, stable scheduling, and social support to maintain work-life balance.

Candice advises managers to create capacity for their team members through prioritization and open conversations about workload and well-being. We also highlight the challenges of following through on these actions despite their significance.

And finally, we wrap up by talking about creating a sense of community in your business and, of course, avoiding burnout. Candice suggests leveraging existing employee relationships and focusing on present and future actions to foster a sense of community. She even offers a free "Burnout Buster" session to help leaders identify and address burnout before it becomes a major issue.

So, if you're a leader looking to avoid burnout, build a thriving community, and take your HR game to the next level, this episode is a must-listen!

What you'll hear in this episode:

[0:00] HR tips for leaders to avoid burnout and build a thriving community

[1:40] Candice's entrepreneurship journey and HR experience

[4:55] HR, impact, and community building

[10:55] Workplace community and loneliness

[16:55] Workload management and team support

[22:50] Prioritizing time and attention for meaningful conversations

[26:05] Creating a sense of community in a business and avoiding burnout

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* Connect with Candice on IG @fortressandflourish

* Find more information on Candice's website https://www.fortressandflourish.com

* Get the Free Burnout Buster Consult: https://www.fortressandflourish.com/burnout-buster-gift

* Connect with me on IG @jackie.koch_

* Find more information on my website https://www.jackiekoch.com/