Hospitality Mavericks Podcast Show

https://www.linkedin.com/in/bjarke-just-nielsen-6a71445b/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#319 Bjarke Just Nielsen Founder at Norrlyst Koncernen - Scaling Restaurant Quality with Tech and Culture

Thu, 19 Mar 2026 14:00:00 +0100

Michael interviews Bjarke Just Nielsen, founder of Norrlyst Koncernen in Copenhagen, about building a fast-growing restaurant ecosystem and related tech companies.

Nielsen left corporate roles at Novo Nordisk and TDC, opened his first restaurant about five and a half years ago, then pivoted during COVID—without government support—by keeping staff and launching a deli that succeeded, accelerating his focus on online customer acquisition and data.

Today the group operates about 20 restaurants with roughly 550 employees, serves around a million guests yearly, and runs centralized systems where a small team drives demand using a toolbox of 16 traffic levers while restaurants focus on delivering the promised experience.

He discusses agility over rigid planning, professionalizing the organization through disciplined hiring, pursuing Michelin recognition with intense preparation, leadership role clarity, and upcoming projects including new tech initiatives, convenience stores, and a large all-day restaurant.

Connect with Bjarke:

https://norrlyst.dk/

https://freetable.com/

https://eater.dk/

Connect with the podcast

https://www.gntlgiant.com/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

A big thank you to our episode sponsor Monotree.

They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.

Head to their website to sign up.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#318 Lars Kure Juul Founder at GNTL - Gentle Giants and Purpose-Driven Leadership

Thu, 05 Mar 2026 14:00:00 +0100

Michael welcomes returning guest Lars Kure Juul, author of The Happiness Sweet Spot and his new book Compassion in Action, to discuss why leaders gravitated most to the compassion chapter and how it led to deeper work on self-compassion and implementation.

Lars argues compassion is active (beyond empathy): interest in others’ difficulties plus a desire to act, building trust, psychological safety, and high-performing teams.

They explore leadership challenges amid rising burnout, declining engagement and belonging (citing Gallup), and why strong leaders aren’t loud.

Practical themes include presence and deep listening, avoiding distractions like phones and laptops, asking better questions (“tell me more”), and servant leadership as serving others and the future by downplaying ego.

They critique leaders hiding behind complex systems, emphasize belonging (seen, able to contribute, proud), and frame compassion and humanity as the next leadership revolution.

Connect with Lars:

https://www.linkedin.com/in/gntlgiant/?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAASe5YB8EcFe2HlD2gLYVSp9OeaRmTXCxc

Connect with the podcast

https://www.linkedin.com/in/nicoleantoniogadsdon/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

A big thank you to our episode sponsor Monotree.

They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.

Head to their website to sign up.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#317 Nicole Antonio-Gadsdon Founder at Banana Pepper HR - Hiring for Human Magic and Hospitality Alchemists

Thu, 19 Feb 2026 14:00:00 +0100

Michael welcomes Nicole back to discuss her new book, "Help Wanted," focused on finding “human magic” in hiring—going beyond technical skills and surface-level values fit to build teams and cultures that can withstand challenges. Nicole, a culture architect and founder of Banana Pepper HR, argues hospitality is at risk of becoming transactional and has an opportunity to re-center belonging and human connection. They critique standard, rushed recruitment as soulless and misaligned with brand promises, emphasizing “hospitality begins in-house” and that recruitment is a brand’s first act of hospitality. Nicole highlights “super skills” often dismissed as soft skills—empathy, kindness, curiosity, creativity, vulnerability, resilience, and more—and explains how missing them can lead to poor service, brand damage, and commercial loss. Practical ideas include slowing down hiring, doing stronger reference checks (including peer references), interviewing for stories by creating psychological safety, and using a three-course interview framework (appetizer/entrée/dessert). Nicole shares why she chose 10 super skills, drawing inspiration from Danny Meyer’s “HQ” and behavioral science (including Brené Brown). The episode ends with where to find Nicole and the book at bananapepperhr.com/book (and retailers such as Amazon, Barnes & Noble, and Waterstones).

Connect with Nicole:

https://www.bananapepperhr.com/

Book:

https://www.bananapepperhr.com/book

https://uk.bookshop.org/p/books/help-wanted-the-rule-breaking-guide-to-hiring-an-extraordinary-team-of-hospitality-alchemists-nicole-antonio-gadsdon/1f7ae8fc32978cb1?ean=9781781339558&next=t

Connect with the podcast

https://www.amazon.co.uk/Great-Game-Business-Sensible-Company/dp/1781251533/ref=sr_1_1?crid=12LO8KHUQ4X6C&dib=eyJ2IjoiMSJ9.l14EYCEUXQeMGe266YAfUsufnURJZmZtpRVe5tQj54T3dV9QDF0a00xGZgV5DveZelu8kMgJLP_yDc7YAmg8CRzO2_HojgaTCWrTrFJlDkQ8ajBs-OFDdhOSHfIpepV4FE6FRplqa_qAMm2ht0a6kMLemdfY1lJgf-iwxlEY93G8qVbTXjm1rOBOsto5WczajL8D9Y6ypPXuB4jJmDqMT8Nsu-Hxj80PuT039d9wRPU.lJlqC6wR8JcHIusRIX8oF99ySnXDO1Vhovk3_jbIs_s&dib_tag=se&keywords=jack+stack&qid=1770065971&s=books&sprefix=jack+stack%2Cstripbooks%2C119&sr=1-1

Tune in via your favourite podcast platform - here

More episodes for you to check out here

A big thank you to our episode sponsor Monotree.

They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.

Head to their website to sign up.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#316 Jack Stack CEO at SRC and The Great Game of Business - Unlocking Business Success with Open Book Management

Thu, 05 Feb 2026 14:00:00 +0100

In this episode, Michael engages in a fascinating conversation with Jack Stack, a pioneer of open book management and the author of 'The Great Game of Business.'

Jack shares his journey from working for a Fortune 500 company to turning around a factory on the brink of closure through employee buy-in and financial transparency. He discusses the importance of teaching employees to understand financial statements and the mechanics of business to create a sense of ownership and drive success.

The conversation highlights how open book management has been implemented in various industries, including hospitality and manufacturing, leading to improved employee engagement, productivity, and company profitability. Jack also touches on the expansion of these principles globally and the future direction towards digitalizing these training processes for broader reach and impact.

Connect with Jack:

Books

https://www.amazon.co.uk/Stake-Outcome-Building-Ownership-Long-Term-ebook/dp/B004SOVCJW/ref=sr_1_2?crid=12LO8KHUQ4X6C&dib=eyJ2IjoiMSJ9.l14EYCEUXQeMGe266YAfUsufnURJZmZtpRVe5tQj54T3dV9QDF0a00xGZgV5DveZelu8kMgJLP_yDc7YAmg8CRzO2_HojgaTCWrTrFJlDkQ8ajBs-OFDdhOSHfIpepV4FE6FRplqa_qAMm2ht0a6kMLemdfY1lJgf-iwxlEY93G8qVbTXjm1rOBOsto5WczajL8D9Y6ypPXuB4jJmDqMT8Nsu-Hxj80PuT039d9wRPU.lJlqC6wR8JcHIusRIX8oF99ySnXDO1Vhovk3_jbIs_s&dib_tag=se&keywords=jack+stack&qid=1770066026&s=books&sprefix=jack+stack%2Cstripbooks%2C119&sr=1-2

Company

https://www.greatgame.com/books/the-great-game-of-business

A big thank you to our episode sponsor Monotree.

They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.

Head to their website to sign up.

Connect with the podcast

https://allygordoncoaching.com/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#315 Ally Gordon Coach | Confidant | Mentor - Embracing Change and the Power of the Nervous System

Thu, 22 Jan 2026 14:00:00 +0100

In this insightful episode, Michael and Ally discuss their annual meetings focused on self-improvement and navigating life transitions. They reflect on the last year's theme of managing transitions, driven largely by personal changes such as moving countries and taking on new projects. The conversation delves into understanding change versus transition, with an emphasis on the significance of the nervous system in handling life's challenges. They introduce six pillars crucial for transformation: origin story, value system, nervous system management, vision roadmap, identity and foundations, and implementation. Practical advice is shared for managing stress, the importance of morning routines, and the critical need for self-awareness to achieve long-term growth. Listeners are encouraged to focus on incremental improvements and regularly reassess their goals to maintain a healthy balance in life and work.

Connect with Ally:

https://www.linkedin.com/in/ally-gordon-coaching/

Connect with the podcast

https://www.linkedin.com/in/markfelix/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

A big thank you to our episode sponsor Monotree.

They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.

Head to their website to sign up.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#3 A Podcast Series with Openr & Mark Felix, CCO of The AA - Unlocking the Secrets of Effective Pricing Strategy in Hospitality

Thu, 15 Jan 2026 14:00:00 +0100

In episode three, host Michael and special guests Mark Felix and Joel Robinson dive into the intricacies of pricing strategy, drawing valuable lessons from the retail and hospitality sectors. Joel, founder of Openr, shares insights from his extensive experience in both grocery and hospitality, emphasizing the transformative potential of sophisticated pricing management. Mark Felix, with a rich background in various retail roles including Chief Commercial Officer at the AA and positions at Sainsbury's and John Lewis, brings his expertise to the conversation. The discussion covers key value indicators, the importance of continuous experimentation in pricing, leveraging customer loyalty data, and the potential impact of AI and technology on optimizing pricing strategies. Key takeaways include the necessity for dynamic and data-driven approaches to pricing in the face of economic challenges, and the importance of creating a culture of experimentation to drive business value.

Connect with Mark:

Connect with the podcast

https://www.linkedin.com/in/cassiedavison1/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

A big thank you to our episode sponsor Monotree.

They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.

Head to their website to sign up.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#314 Cassie Davison Founder Kith & Kin Hospitality - Crafting Purpose-Driven Success

Thu, 08 Jan 2026 14:00:00 +0100

In this episode, we dive deep into the world of hospitality with Cassie Davison, the author of 'Standout Hospitality.' Cassie brings over 30 years of experience in the hospitality industry and shares insights from her journey, including owning and operating award-winning venues, consulting, and building a community for independent operators. We explore the five pillars of wisdom outlined in her book, fundamentals of setting high standards, standing out in a crowded market, defining your identity, building belonging, and telling a great story. Cassie emphasizes the importance of being purpose-driven and building meaningful connections with customers. The discussion touches on the challenges and joys of hospitality, the evolving landscape post-pandemic, and the unique strengths of independent operators. This episode is a treasure trove of wisdom for anyone passionate about creating impactful and profitable hospitality businesses.

Connect with Cassie:

Visit her webpage

https://www.kithkinhospitality.co.uk/

Get your hands on a free copy of the book:

https://standouthospitality.scoreapp.com/

Connect with the podcast

https://onlyapavementaway.co.uk/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

A big thank you to our episode sponsor Monotree.

They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.

Head to their website to sign up.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#313 Greg Mangham Founder & CEO at Only A Pavement Away - Transforming Lives Through Hospitality

Thu, 18 Dec 2025 14:00:00 +0100

In this episode, Michael talks with Greg from 'Only A Pavement Away,' a charity co-founded by Greg and his wife, Jill, to help disadvantaged individuals secure employment in the hospitality sector. Greg shares the story behind the charity's inception and its significant impact, having placed over 800 people into jobs and added £32 million to the economy since its launch in 2018. The discussion covers their process of preparing candidates, the role of relationship managers, and the ultimate goal of expanding their reach across the UK. Greg emphasizes the importance of building quality relationships and offers insights into the challenges and successes they've faced. He also highlights the critical need for funding to continue their mission of transforming lives through meaningful employment.

Connect with Greg:

https://www.linkedin.com/in/greg-mangham-5424402a/

A big thank you to our epsiode sponsor Apron.

The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.

Head to their website to sign up.

Connect with the podcast

https://www.linkedin.com/in/henry-matson-1283472/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#Bonus Episode with Henry Matson Apron. - Solving Financial Pain Points in Hospitality

Tue, 16 Dec 2025 14:00:00 +0100

In this episode, Michael welcomes Henry from Apron to discuss the financial pain points faced by hospitality operators. They delve into how Apron, founded in 2022, helps streamline business payments with consumer-grade simplicity. Henry explains how Apron addresses challenges like managing supplier payments, payroll, and employee expenses from a single platform, drastically saving time for business owners. Highlighting real-life cases, the conversation covers how Apron facilitates ease of financial management, allowing operators to focus on delivering exceptional hospitality. The discussion also explores the future of financial technology in the hospitality sector, emphasizing the need for fewer, more integrated tools. Henry shares his personal journey into FinTech and the profound impact Apron has had on businesses, including a touching story of how it helped a family in need. Listeners are encouraged to explore Apron's offerings at getapron.com and connect with Henry for personalized demonstrations.

Connect with Henry:

https://getapron.com/

Connect with the podcast

https://www.linkedin.com/in/stephenjohnrothwell/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

A big thank you to our epsiode sponsor Apron.

The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.

Head to their website to sign up.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#2 A Podcast Series with Openr & Stephen Rothwell, Founder of Eagle Eye Solutions - Enhancing Operational Efficiency and Customer Experience in Hospitality

Tue, 09 Dec 2025 14:00:00 +0100

In this episode, Michael, Joel and Stephen discuss the significant lag in technological advancements within the hospitality industry, particularly in back-office systems and data processing. Despite recent efforts made due to the pandemic to digitize front-of-house operations, the conversation highlights the need to improve operational aspects to enhance customer experiences. Issues such as repetitive WiFi logins and inefficient payment processes are mentioned. The discussion also emphasizes the importance of personalization and exceptional service in fostering customer loyalty, backed by personal anecdotes. The episode concludes with a call for the industry to focus on serving people more effectively.

Connect with Stephen:

https://stephenrothwell.ltd/

https://eagleeye.com/loyalty

A big thank you to our epsiode sponsor Apron.

The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.

Head to their website to sign up.

Connect with the podcast

https://www.linkedin.com/in/marc-summers-561366210/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#312 Marc Summers Founder & CEO at Bubala - Building a Plant-Based Restaurant Empire

Thu, 04 Dec 2025 14:00:00 +0100

In this episode, Michael welcomes Marc Summers, a restauranteur with a bold and ambitious vision, to discuss his journey from a corporate finance career to creating a successful plant-based restaurant chain. Featuring stories of pivotal moments, including being inspired by a chef's table episode and the adrenaline of his first kitchen job, Marc outlines the organic development of his concept, the importance of testing and honing ideas through pop-ups, and the transition to opening brick-and-mortar sites. He shares his strategy for growing gracefully without compromising quality or culture, explains the intentional creation and application of core values, and highlights the excitement of future growth and new opportunities like catering. Marc also discusses the significance of transparency and respect in building a happy workplace, as evidenced by winning the Code People Award for the happiest place to work. Throughout, he reflects on the lessons learned and the importance of staying open-minded and resilient in a challenging industry.

Connect with Marc:

https://www.bubala.co.uk/our-restaurants

Connect with the podcast

https://www.linkedin.com/in/trudi-parr/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

A big thank you to our epsiode sponsor Apron.

The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.

Head to their website to sign up.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#311 Trudi Parr Head of People at Mollie's - Building People-Centric Hospitality

Thu, 20 Nov 2025 14:00:00 +0100

In this episode, Michael interviews Trudi Parr, a hospitality professional with a vibrant journey that spans across media, tourism, and the evolving hotel industry. Trudi shares her unplanned yet fulfilling entry into hospitality, her roles from operations to sales, and her eventual focus on the people aspect of the business. Emphasizing the need for human-centric approaches in hospitality, she discusses the significance of treating employees well, fostering an inclusive environment, and the impact of nurturing talent from the ground up. With a keen interest in changing the perception of the hospitality industry, Trudi highlights the importance of internally built strong people practices and the challenges of recruiting and retaining talent post-COVID. Closely following the evolution of Mollie's—a motel diner concept—Trudi shares practical insights into their onboarding process, the importance of building relationships, and the excitement around new openings, particularly the upcoming launch in Manchester.

Connect with Trudi:

https://mollies.com/

Connect with the podcast

https://prept.foundation/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

A big thank you to our epsiode sponsor Apron.

The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.

Head to their website to sign up.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#310 Ellie Ledden Chef Educator at Prept - Empowering Future Generations Through Food Education

Thu, 06 Nov 2025 14:00:00 +0100

In this episode, Michael is joined by Ellie from the Prep Foundation to discuss how the foundation educates young people about nutrition and cooking, especially with the decline in food tech education due to reduced school funding. Ellie shares her journey from being a chef to working with Prep, highlighting the foundation's activities, such as in-school sessions and farm-to-fork days. They also discuss the importance of gut health, the challenges faced by schools, and the crucial role the hospitality industry can play in supporting these initiatives. The episode underscores the broader impact of teaching children healthy eating habits, aiming to tackle obesity and other lifestyle diseases.

Connect with Ellie:

Become a Prept Partner and make a real difference to food culture in the UK. Find out more here https://prept.foundation/partners/

- to find out how your school can take part in the programme, visit Prept’s website (https://prept.foundation/what-we-do/)

https://www.linkedin.com/in/ellie-ledden-137329182/

Ellie up for an award. Finals on Monday. Voting open until then. Give your vote here:

https://www.thestaffcanteen.com/nomination/ellie-ledden-chef-educator-sussex-1757617272#/

A big thank you to our epsiode sponsor Apron.

The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.

Head to their website to sign up.

Connect with the podcast

https://www.linkedin.com/in/tommy-giraux-90030526/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Takeaways:

Hospitality leaders are on a mission to positively impact society and the planet.
We are what we eat, and food education for kids is crucial for their health.
Teaching young people cooking skills can transform their relationship with food and wellness.
The Prepped Foundation connects chefs with schools to empower children through cooking education.
Food culture directly impacts our health, and we must teach kids about nutritious choices.
Hospitality can be a powerful force for good, addressing food education and youth empowerment.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#309 Tommy Giraux Head of Restaurant Systems at Honest Burguers - Utilizing AI to Enhance Hospitality

Thu, 23 Oct 2025 14:00:00 +0100

In this episode, Michael engages in a detailed conversation with Tommy Giraux, the Head of Restaurant Systems at Honest Burgers. Tommy shares his extensive experience in the hospitality and retail industry across France and the UK. The discussion revolves around the integration of technology in the hospitality sector, focusing on how tech can enhance operations without losing the human touch. Tommy elaborates on the use of AI for workforce management, scheduling, and personalized customer experiences. He also reflects on the challenges and benefits of implementing a data-integrated tech stack to improve efficiency and support both employees and customers. The conversation touches on the evolving role of general managers in the age of AI, the importance of maintaining authentic hospitality, and the future outlook of tech in the industry. Tommy emphasizes the significance of networking and adapting to rapid technological advancements to stay ahead in the field.

Connect with Tommy:

https://www.honestburgers.co.uk/

Connect with the podcast

https://www.weareopenr.com/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#1 A Podcast Series with Openr - The Future with Common Data Models and Tech Solutions

Tue, 07 Oct 2025 14:00:00 +0100

In this episode, industry veterans Steve Holmes, and Joel Robinson discuss the rapid evolution in the hospitality sector brought about by technology and the pandemic. They explore how traditional methods no longer suffice and emphasise the need for new thinking and approaches, particularly leveraging technology.

The discussion explores the origins and solutions proposed by Azzurri, highlighting the challenges of manual data entry, inefficiencies, and inaccuracies in the current system.

They propose a standardised data model for hospitality as a game-changer, akin to revolutionary standards in other industries like barcodes in retail.

The conversation also explores the role of AI and the potential for industry-wide collaboration to achieve these objectives.

Connect with Joel and Steve:

https://www.linkedin.com/company/weareopenr/posts/?feedView=all

https://www.linkedin.com/in/steve-holmes-a5a13613/

https://www.linkedin.com/in/joel-robinson-25352237/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#308 Filip Linek Founder at BE‑A - Reinventing Hospitality with AI and Robotics

Thu, 25 Sep 2025 14:00:00 +0100

In this episode, Michael welcomes Filip Linek, a hotel operator turned tech innovator, to discuss the advancements in AI and robotics in the hospitality industry. Filip shares his journey from running a packaging company to owning and managing hotels in the Czech Republic. Highlighting the challenges of staffing and maintaining high-quality service, Filip reveals how AI technology, particularly his creation, BE‑A, is transforming the guest experience by automating responses and improving efficiency without losing the human touch. Filip explains the development and future plans for BE‑A, including its potential to become a virtual receptionist capable of handling multiple languages and tasks seamlessly. The discussion also delves into the broader implications of AI in hospitality and how it might change the landscape of the industry. Filip shares his excitement about presenting BE‑A at an upcoming Hospitality Tech Expo in London and his belief in combining human and robotic efforts to enhance customer service. The episode concludes with his leadership insights on the importance of adaptability, the value of having a visionary team, and his hopes for the future of hospitality.

Connect with Filip:

https://www.linkedin.com/in/filip-linek-flæ-robotics/

https://be-a.ai/

Connect with the podcast

https://www.linkedin.com/in/jannessoerensen/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#307 Jannes Sörensen Founder of Kepler - Leaders on Creating Transformative Guest Experiences

Thu, 11 Sep 2025 14:00:00 +0100

In this episode of the Hospitality Mavericks podcast, host Michael engages with Jannes Sörensen, founder of Kepler Hotel Group and Kepler International Hospitality Academy.

They discuss how the Kepler brand aims to redefine luxury hospitality by focusing on guests' essential needs rather than mere wants.

Topics include the role of AI in hospitality, the importance of plant-based dining, and how businesses can serve as vehicles for positive societal change.

They also explore insights on self-leadership and the future landscape of hospitality in a rapidly evolving world. The episode underscores the timelessness of human needs and the transformative potential of conscious hospitality.

Connect with Jannes:

https://www.learnkepler.com/

Connect with the podcast

https://www.linkedin.com/in/gareth-p-rees/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#306 Gareth Rees Founder at Attention Deficit Hospitality Disorder - Embracing Neurodiversity in Hospitality

Thu, 28 Aug 2025 14:00:00 +0100

This episode delves into the topic of neurodiversity within the hospitality industry, particularly focusing on ADHD. Michael, alongside guest Gareth, explores how recognizing and accommodating neurodiversity can lead to better business outcomes, improved staff retention, unleashed innovation, and enhanced employee wellbeing. Gareth shares his personal journey from growing up in a hospitality family to experiencing burnout as a hospitality manager, eventually leading to his ADHD diagnosis. He discusses the impact of this diagnosis on his career and personal life, and the steps he has taken to adapt his work environment to his needs. The conversation highlights the importance of creating a workplace culture that is open, understanding, and supportive of neurodiverse employees. Gareth also shares his vision for a neurodiversity-friendly hospitality industry and offers advice for both neurodiverse individuals and leaders in the sector.

Connect with Gareth:

https://www.instagram.com/adhospitalityd/

https://adhospitalityd.com/

https://www.linkedin.com/company/attention-deficit-hospitality-disorder/posts/?feedView=all

Connect with the podcast

https://www.linkedin.com/in/gtoffetti/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#305 Geoffrey Toffetti CEO of Frontline Performance Group - Transforming Frontline Teams and Boosting Sales

Thu, 14 Aug 2025 14:00:00 +0100

In this episode, the discussion centers around the significant impact of investing in frontline teams to enhance business performance in the hospitality industry. Geoffrey Toffetti shares their journey from modest beginnings to becoming a leader in optimizing sales through frontline engagement. The conversation covers building a people-first culture, the evolution from consulting to a SaaS model due to COVID-19, and the role of trust and leadership in fostering a productive environment. The episode highlights practical approaches to improve employee engagement, sales techniques, and the importance of consistent customer experiences. Insights into the potential of AI in enhancing operational efficiency and the future focus on integrating food and beverage services into the holistic revenue strategies for hospitality businesses are also discussed.

Connect with Geoffrey:

https://frontlinepg.com/

Connect with the podcast

https://www.linkedin.com/in/james-bates-b1128060/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#304 James Bates MD & Co-Founder of QVO Hospitality - A Journey of Growth, Challenges, and Unforgettable Experiences

Thu, 31 Jul 2025 14:00:00 +0100

In this episode, James Bates from QVO Hospitality shares the journey from the inception of his business in 2014 to its current status with multiple restaurant locations. Over nearly a decade, James and his team have navigated various challenges, including Brexit, COVID-19, and fluctuating economic conditions. Throughout their journey, they have utilized the EOS framework to systematize and scale their operations. The discussion delves into how the company maintains momentum and clarity in an industry fraught with difficulties, the importance of culture and values, and the strategic moves that have allowed them to expand. James also discusses their latest venture in Chester and offers insights into maintaining drive and ambition in the face of adversity. With stories of daily operations, challenges, and insights into their future plans, this episode offers a comprehensive look at what it takes to grow and sustain a hospitality business.

Connect with James:

https://www.instagram.com/jaymaray_/

james@qvohospitality.com

www.maray.co.uk

www.buyers-club.co.uk

www.theoneoclockgun.pub

Book:

https://uk.bookshop.org/a/8596/9781936661831

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#303 Howard Lewis Founder at Offline - Embracing Vulnerability and Building Community

Thu, 17 Jul 2025 14:00:00 +0100

In this conversation, Howard and Michael explore the themes of disconnecting from technology, fostering community, and nurturing genuine human connections. Howard, who organised 'offline dinners,' shares insights from his journey from the stock market to co-founding a successful company, Invaluable, and his realisation of the importance of human interaction.

They discuss the challenges and rewards of stepping out of one's comfort zone, the pros and cons of technology in our lives, and Howard's book, 'Leave Your Phone at the Door.' The discussion highlights the value of vulnerability, the significant impact of small gestures, and how real life begins beyond the screen.

They also touch upon the essence of true success, and the transformative potential of simple, human interactions in making the world a better place.

Connect with Howard:

https://www.linkedin.com/in/howard-lewis-offline/

https://www.amazon.co.uk/Leave-Your-Phone-Door-OFFLINE/dp/1635769396

Instagram: https://www.instagram.com/howardlewisoffline

Personal Facebook: https://www.facebook.com/profile.php?id=100009863233117

OFFLINE Facebook: https://www.facebook.com/profile.php?id=100064994021337

TikTok: https://www.tiktok.com/@howardlewisoffline?_

Connect with the podcast

https://inspiredgroup.org.uk/

Tune in via your favourite podcast platform - here

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This podcast uses the following third-party services for analysis:

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#302 Sam Coulstock Founder at Inspired - Unlocking the Potential of the Next Generation

Thu, 03 Jul 2025 14:00:00 +0100

In this episode, Michael welcomes Sam Coulstock to discuss the challenges and opportunities in preparing the next generation for the workforce. Sam shares his journey from being an aspiring chef to spearheading Inspired Community Group, a Community Interest Company aimed at bridging the gap between young people and the hospitality industry. They discuss the importance of understanding the needs of Generation Z, the perception issues surrounding careers in hospitality, and the impact of targeted career guidance. Sam also elaborates on the motivator program, which trains young professionals to inspire students in schools, and talks about the necessity of a sustainable funding model to support these initiatives. Listeners will gain insights into how businesses can proactively engage with and help shape the future workforce while addressing critical societal needs.

Connect with Sam:

https://www.linkedin.com/in/samcoulstock/

Connect with the podcast

https://www.linkedin.com/in/jo-harley/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#301 Jo Harley Co-Founder at Korero - The Power of Value-Led Business and Feedback

Thu, 19 Jun 2025 14:00:00 +0100

In this insightful episode, Michael engages with Jo Harley to discuss the importance of value-led businesses, the power of feedback, and how putting people first can be a competitive edge. Jo shares her journey in the hospitality industry, from starting accidentally in a pub to working with Bacardi and eventually co-founding Korero and Hendrick and Hyde. She emphasizes the importance of having structured conversations to ensure employee satisfaction and retention. Jo also touches on the role of AI in improving business operations and the insights gained from the 'Best Places to Work' survey in hospitality. The conversation is filled with practical tips on how to build a positive work culture and ensure effective communication within organizations.

Connect with Jo:

https://www.hellokorero.co/

https://www.hendrickandhyde.com/

Connect with the podcast

https://www.sairahospitality.com/

Tune in via your favourite podcast platform - here

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This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#300 Greg Früchtenicht COO at Saira Hospitality - Transforming Lives Through Hospitality

Thu, 05 Jun 2025 14:00:00 +0100

In this episode, the guest is Greg from Saira Hospitality, an organization dedicated to transforming the hospitality industry by helping local communities find meaningful employment. Greg discusses the origins of Saira Hospitality, which was founded by Harsha L'Acqua with a revolutionary idea to hire local talent for luxury resorts, avoiding the conventional practice of flying in staff or poaching from nearby operators. The conversation delves into Saira Hospitality's pop-up hospitality school model that partners with hotels to train local community members, focusing on life skills and operational training. Greg shares his journey of joining the organization and his role in expanding its impact, particularly in London. He emphasizes the importance of personal interaction in recruitment and how Saira Hospitality screens candidates meticulously to ensure they are a good fit for the operators they partner with. The episode also touches on the benefits for operators, including lower turnover rates and a more engaged, diverse workforce. Greg offers advice for leaders looking to make a positive impact in their communities and shares personal insights into balancing a demanding career with family life.

Connect with Ben:

https://www.linkedin.com/in/greg-fr%C3%BCchtenicht-8070569a/

https://www.linkedin.com/in/harsha-l-acqua-9719877/

Books:

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

https://uk.bookshop.org/a/8596/9781529146813

Life on Earth:

https://uk.bookshop.org/a/8596/9780008368357

Born To Run:

https://uk.bookshop.org/a/8596/9781861978776

Connect with the podcast

https://www.linkedin.com/in/talkingquickly/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

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#299 Ben Dixon Co-Founder at Sona - The Future of AI in Hospitality

Thu, 22 May 2025 14:00:00 +0100

In this episode, Michael engages in an insightful conversation with Ben, co-founder of Sona, about the transformative potential of AI in the hospitality industry. They explore how AI can serve as an enabler for operators, enhancing the efficiency of hospitality businesses by optimizing workforce management and improving guest experiences. Ben shares his journey from being an engineer to building technology companies focused on frontline workforces, detailing the creation of Sona and its impact on hospitality and retail sectors. They discuss the significant benefits of AI, such as providing data-driven insights and automating scheduling to free up managers' time for more critical tasks. Furthermore, they address the challenges of integrating AI into operations, the importance of involving frontline workers in the adoption of new technologies, and the rapid pace of AI advancements. Ben also emphasizes the need for businesses to adopt AI tools early to avoid being left behind and the potential for AI to revolutionize various business operations.

Connect with Ben:

https://www.getsona.com/

https://www.getsona.com/resources/reports-and-resources/the-impact-of-artificial-intelligence-in-hospitality

Connect with the podcast

https://www.linkedin.com/in/vimal-arumugam-77a51956/

Tune in via your favourite podcast platform - here

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#298 Vimal Arumugam Co-Founder and CEO at Baked Bird - Redefining Fast Food with a Healthy Twist

Thu, 08 May 2025 14:00:00 +0100

In this episode, we delve into the journey of Vimal Arumugam, the co-founder of Baked Bird, a unique baked chicken concept. Vimal shares the inception story of Baked Bird, which began from a shared love for chicken wings and evolved into a thriving hospitality business. He discusses the challenges faced in transitioning from a corporate career to the food industry, the importance of differentiating from competitors by offering a healthy alternative to fried chicken, and the significance of community support. Vimal also touches on the impact of the COVID-19 pandemic, the strategic decisions behind their business growth, and their future aspirations for Baked Bird. From starting as a weekend market stall to opening their first brick-and-mortar location, this episode captures the essence of passion-driven entrepreneurship and the relentless pursuit of innovation in the food industry.

Connect with Vimal:

https://www.linkedin.com/company/baked-bird/

https://bakedbird.co.uk/

https://www.instagram.com/bakedbird

Connect with the podcast

https://www.linkedin.com/in/nataliedunning/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

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#297 Natalie Dunning CEO & Founder at Kitch - Building Community and Superfans in Hospitality

Thu, 24 Apr 2025 14:00:00 +0100

In this episode of the Hospitality Mavericks podcast, host Michael welcomes guest Natalie Dunning, who shares her journey of growing up in a hospitality family and building her agency, Kitch Social. They discuss the importance of creating super fans, engaging with communities, and the crucial role of maintaining a human connection in the hospitality industry. Natalie emphasizes the significance of clear purpose, strategy, and team alignment in fostering customer loyalty and a supportive work culture. The conversation also explores practical advice on leveraging technology, empowering teams, and maintaining work-life balance.

Connect with Natalie:

https://kitchsocial.com/

Book Recommendation:

https://uk.bookshop.org/a/8596/9781780725901

Connect with the podcast

https://www.linkedin.com/in/joshuakopel1/

Tune in via your favourite podcast platform - here

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This podcast uses the following third-party services for analysis:

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#296 Josh Kopel - Founder Restaurant Scaling System - From Burnout to Business Breakthrough

Thu, 10 Apr 2025 14:00:00 +0100

In this episode, Michael reconnects with guest Josh Kopel, a former restaurateur turned industry consultant, five years after their initial conversation. They discuss the significant transformations Josh has experienced since 2020, including selling his restaurant group due to burnout and launching the 'Full Comp' podcast. Josh shares insights into his journey of learning the skill of translating knowledge into value and creating the 'Restaurant Scaling System.' The discussion dives deep into the common pitfalls in the restaurant industry, including the misconception between more work and more money, the importance of focusing on profitability, and leveraging high-value tasks. They also explore the role of AI in amplifying business efficiency and the critical shift from being service-oriented to strategically aligning business models with market demands. Josh emphasizes the importance of having clear financial goals, delegating effectively, and adopting high-leverage activities. He concludes with valuable lessons learned from industry experts and personal experiences, offering a comprehensive guide for restaurant owners to achieve financial freedom, time freedom, and freedom from overwhelm.

Connect with Josh:

https://joshkopel.com/

https://pages.joshkopel.com/challenge

https://restaurants.yelp.com/restaurant-resources/full-comp-podcast/

Podcast Eps with Warren Rustand

https://open.spotify.com/episode/3782vwv3jzfTytmjQ2mTUU?si=6cBO4a3pRYmnDc0aNZAl3g

Book recommendation:

"Come up for air"

https://uk.bookshop.org/a/8596/9781400243846

Connect with the podcast

https://www.linkedin.com/in/nickstuartmiller/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

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#295 Nick Miller Founder and CEO at Seed - The Future of Work and Performance Marketing

Thu, 27 Mar 2025 14:00:00 +0100

In this episode, we dive deep into the future of work and performance marketing with Nick Miller, founder of Seed, a Brighton-based marketing agency. We explore the intersection between innovative work cultures and effective marketing strategies, discussing how Nick's journey and values have shaped Seed over the last decade. Discover insights into the Corporate Rebels' approach, the importance of authenticity in business, and Seed's vision for a sustainable and people-centered workplace. Nick also shares his experiences and strategies for aligning with client goals, driving growth, and navigating the evolving landscape of digital marketing. Join us for an enlightening conversation on how businesses can thrive by fostering a progressive and engaged workforce.

Connect with Nick:

https://helloseed.co.uk/

Book - Corporate Rebels:

https://www.worldofbooks.com/en-gb/products/corporate-rebels-book-joost-minnaar-9789083004808

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#294 Alex M H Smith - No Bullsh*t Strategy - BA - Unpacking No-Nonsense Strategies

Thu, 13 Mar 2025 14:00:00 +0100

In this insightful conversation, Alex, author of 'No Bullsh*t Strategy,' dives into his unique approach to developing and implementing business strategies. He shares his journey from working in a marketing agency to advising CEOs on creating impactful strategies that go beyond setting goals. Alex discusses the pitfalls of traditional strategy concepts, emphasizing the importance of genuine innovation and strategic sacrifices that align with the unique qualities of a business. The episode highlights the power of consistent communication and practical tools, offering listeners actionable steps to rethink their strategic approach and improve their business performance.

Connect with Alex:

https://www.linkedin.com/in/alex-m-h-smith/

https://basicarts.org/newsletter/ (Sign Up)

Alex's book "No Bull-Sh"t Strategy: https://uk.bookshop.org/a/8596/9781803136516

Connect with the podcast

https://www.linkedin.com/in/celiagaze/

Tune in via your favourite podcast platform - here

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This podcast uses the following third-party services for analysis:

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#293 Celia Gaze CEO at The Wellbeing Farm - A Journey to Sustainable Success

Thu, 27 Feb 2025 14:00:00 +0100

In this episode, join Michael as he delves into an inspiring conversation with Celia Gaze, the founder of The Wellbeing Farm. Discover how Celia transformed a rundown farm into a thriving, sustainable venue while navigating personal and professional challenges. Learn about her journey from burnout in the NHS to becoming a hospitality entrepreneur, her commitment to sustainability, and the impact of becoming a B Corp certified business. Celia shares invaluable insights on leadership, trust, and running a business as a force for good. Don't miss this chance to hear about her unique and impactful path!

Connect with Celia:

https://thewellbeingfarm.co.uk/

https://celiagaze.com/

Books:

Celia's Book - ‘Why Put a Bow Tie on a Llama?:

https://www.amazon.co.uk/Why-Put-Bow-Tie-Llama/dp/1788601246

Traction by Gino Wickman:

https://uk.bookshop.org/a/8596/9781936661831

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/planetorganic/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

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#292 Renée Elliot Founder at Planet Organic - Navigating Purpose-Driven Leadership

Thu, 13 Feb 2025 14:00:00 +0100

In this episode, Michael sits down with Renée Elliot, founder of Planet Organic, to explore the journey of building a purpose-driven business. Renée reflects on her experiences, from meeting Michael at the Danish embassy to founding Planet Organic and its mission to promote health and sustainability through organic food. They discuss the challenges of maintaining values amidst economic pressures, the importance of self-care and personal development, and the role of meditation in leadership. Renée shares her holistic approach to business planning, the foundational values of Planet Organic, and her vision for the future. The conversation also delves into strategies for maintaining a strong company culture and the importance of trusting one's gut and embracing the unfolding journey of life.

Connect with Renée:

https://www.planetorganic.com/

https://womentree.uk/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/lizzie-ryan-podbury-2891b949/

Tune in via your favourite podcast platform - here

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This podcast uses the following third-party services for analysis:

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#291 Lizzie Ryan Partner and Head of Investment at IMBIBA - Attracting Industry-Specific Investments

Thu, 30 Jan 2025 14:00:00 +0100

In this episode, Michael dives into the complexities of raising industry-specific investments with Lizzie from Imbiba. They discuss the qualities that attract investments, the current conditions for raising funds, and the importance of having a clear brand and a strong management team. Lizzie shares her journey from starting out as an actress to becoming a trust accountant and eventually joining Imbiba to focus on the leisure and hospitality sectors. The conversation covers the nuanced differences between private equity and angel investment, the importance of scalability and unit economics, and the emerging trends and innovations in the hospitality and leisure industries. Lizzie emphasizes the value of maintaining focus and clarity during adversity and encourages founders to always seek advice and build relationships with potential investors.

Connect with Lizzie:

https://www.imbiba.com/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/james-rutter-8972079/

Tune in via your favourite podcast platform - here

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This podcast uses the following third-party services for analysis:

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#290 James Rutter Chief Creative Officer at COOK - Exploring Culture and Relationships

Thu, 16 Jan 2025 14:00:00 +0100

In this podcast episode, Michael engages with James Rutter, Chief Creative Officer at Cook, to delve into the essence of Cook's culture and business strategy. James shares the intriguing origin of Cook, which crafts handmade frozen meals inspired by traditional home cooking methods. The conversation highlights the company’s unique vertically integrated business model and its focus on maintaining high-quality food and ethical practices. James explains the critical role of relationships and culture in Cook’s success, describing their approach to valuing employees, fostering unity, clarity, and appreciation. The episode also touches upon the importance of servant leadership, the impact of culture on business operations, and how Cook navigates challenges and crises. James reflects on his personal growth and the importance of structures and processes in sustaining their company culture. Listen in to explore leadership wisdom, strategic insights, and the journey of building a thriving, people-centric business.

Connect with James:

https://www.cookfood.net/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.hospitalitymeets.co.uk/

Tune in via your favourite podcast platform - here

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This podcast uses the following third-party services for analysis:

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BONUS Episode: Phil Street and Michael Tingsager - What we learned interviewing +500 hospitality leaders

Fri, 10 Jan 2025 11:30:00 +0100

In this insightful episode, hosts Phil and Michael discuss the power of conversations in driving change, especially within the hospitality industry. Despite busy schedules, they reflect on their journey of over 500 episodes featuring diverse hospitality leaders. They delve into the importance of relationship-building, the timeless essence of hospitality, and the impact of authentic leadership. The episode also explores unexpected learnings from interviews, emphasizing resilience, the journey of finding purpose, and the intricate balance of profitability and genuine hospitality. Engaging anecdotes, personal reflections, and practical advice make this a must-listen for anyone interested in personal growth and the transformative power of human connection in the hospitality sector.

Connect with Phil:

https://www.linkedin.com/in/philstreet/

Connect with Michael:

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/ally-gordon-coaching/

Tune in via your favourite podcast platform - here

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This podcast uses the following third-party services for analysis:

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#289 Ally Gordon Coach, Confidant and Mentor - The Power of Consistency

Fri, 03 Jan 2025 11:00:00 +0100

In this episode, Michael and Ally Gordon reflect on the importance of consistency for personal development, leadership, and achieving long-term goals. They discuss their experiences and lessons learned from attending a workshop with Ryan Holiday in London, and emphasing how consistency can unlock potential. With examples from their own lives and careers, they offer practical advice on how to establish effective routines, manage the unpredictable nature of life, and remain consistent under pressure. They also explore the concept of identity and behavioural science, drawing insights from books like 'The Daily Stoic' by Ryan Holiday and 'Atomic Habits' by James Clear. This episode is packed with actionable insights and motivational stories to help you set up for a successful 2025.

Connect with Ally:

https://allygordoncoaching.com/

Book recommendations:

A Path Through The Jungle:

https://uk.bookshop.org/a/8596/9781998991105

Atomic Habits:

https://uk.bookshop.org/a/8596/9781847941831

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.nineyardscoaching.co.uk/growth-collective-waitlist

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

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#288 The Growth Collective by Sarah Clark and Michelle Moreno - Unlocking Leadership Potential

Thu, 19 Dec 2024 14:00:00 +0100

In this episode, Michael interviews Sarah and Michelle about their upcoming initiative, The Growth Collective, set to launch in early 2024. They discuss the mission to integrate coaching and mentoring as an essential part of leadership development in the hospitality and retail sectors. Emphasizing the importance of self-awareness, emotional regulation, and the value of group coaching, they aim to provide practical tools and a supportive community for aspiring leaders. The conversation also highlights the personal journeys of Sarah and Michelle, their motivations for The Growth Collective, and practical details of the program.

Connect with Sarah and Michelle:

Follow Sarah Clark - www.linkedin.com/in/sarah-clark-executive-coach

Follow Michelle - www.linkedin.com/in/michelle-moreno-1b843620/

Follow Growth Collective - www.linkedin.com/company/the-growth-collective-leadership/

Joining the waitlist is free, with no obligation - it simply ensures you’re the first to know when registration opens.

Book - Impact Players:

https://uk.bookshop.org/a/8596/9780063063327

Previous podcast interview with Sarah Clark:

https://youtu.be/X5B8IYMbrpA

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.zingtrain.com/article/servant-leadership/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

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#287 Ari Weinzweig Co-Founder at Zingerman's - The Maverick's Guide to Leadership and Dignity

Thu, 05 Dec 2024 14:00:00 +0100

In this episode, fourth-time guest Ari Weinzweig returns to share insights from his latest book on becoming a better leader. The discussion emphasizes the importance of beliefs in business, the craft of hospitality, and the concept of dignity. Ari delves into the six elements of servant leadership, the significance of vision, the necessity of active learning and teaching, ethical decision-making, and the practice of energy management. He also touches on Zingerman's unique ownership culture and offers reflections on humility. Perfect for leaders looking for practical wisdom, the conversation is rich with actionable advice and inspiring ideas.

Connect with Ari:

Ari Weinzweig: https://www.zingtrain.com/trainer/ari-weinzweig/

Zingerman's: https://www.zingermanscommunity.com/

Email: ari@zingermans.com

Ari's Article on Servant Leadership:

Previous interview on the show with Ari:

https://www.hospitalitymavericks.com/224-ari-weinzweig-co-founder-at-zingermans-the-power-of-beliefs-in-business/

https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/

https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/paulo-de-tarso-65734527/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#286 Paulo De Tarso - Restaurateur, Founder and TedTalk Speaker - The Art and Soul of Hospitality

Thu, 21 Nov 2024 14:00:00 +0100

In this episode, Michael engages in a riveting conversation with restaurateur and TED Talk speaker Paulo De Tarso. Known for transforming spaces into iconic dining destinations, Paulo elucidates the essence of genuine hospitality, emphasizing the importance of human connection and empathy in creating unforgettable experiences. From his journey starting as a dishwasher in New York to opening successful ventures in London, Paulo shares invaluable lessons on building a hospitality-focused business culture. The discussion also delves into the significance of resilient leadership, continuous staff training, and maintaining consistent quality. Tune in to uncover Paulo's inspiring vision for the future of hospitality and learn practical strategies for rekindling the craft in your business.

Connect with Paulo:

https://www.youtube.com/watch?v=uUmywITsbwk

https://www.instagram.com/paulodetarso24

twitter.com/paulodetarso24

Book:

"Setting The Table" by Danny Meyer

https://uk.bookshop.org/a/8596/9780462099255

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/lauren-barnett1/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

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#285 Lauren Linford Founder of Home - Revolutionizing Recruitment in Hospitality

Thu, 07 Nov 2024 14:00:00 +0100

In this episode, we join a conversation with Lauren, a visionary in the hospitality recruitment industry, recently back in the Brighton studio. Lauren discusses her journey from working ten years at Pizza Express to establishing her own successful recruitment business. She shares her unique insights on creating a great workplace, highlighting the challenges and solutions within the industry. Lauren outlines how her business supports small, independent hospitality operators by focusing on values alignment, quality over quantity, and fostering a positive work culture. She emphasizes the importance of personalized recruitment and her innovative approach to maintaining work-life balance for her team. This episode also explores the evolving landscape of hospitality recruitment post-COVID and the pursuit of genuine career chefs.

Connect with Lauren:

https://www.homehospitality.co.uk/

https://www.actuallygoodchefjobs.co.uk/

https://www.instagram.com/_homehospitality/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/ctripoli/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#284 Chris Tripoli Speaker, Author, Educator & Hospitality Specialist - Reinventing the Restaurant Experience

Thu, 24 Oct 2024 14:00:00 +0100

Join Michael and hospitality expert Chris Tripoli as they explore the captivating and ever-evolving world of hospitality. From Chris's journey from a busboy to a renowned consultant and educator, to essential strategies for excelling in the industry, this episode offers invaluable insights. Discussions cover the importance of customer satisfaction, maintaining the human touch in an increasingly tech-driven market, and the significance of a unique restaurant concept. Learn practical advice on entering the restaurant industry, managing staff, and navigating challenges such as funding and realistic expectations. Enhance your leadership skills with tips on fostering positive workplace culture and the strategic benefits of coaching. Recommended resources and industry insights round off this essential guide for aspiring and seasoned hospitality professionals alike.

Connect with Chris:

www.christripoli.com

RestaurantOwner.com

https://www.therestaurantclinic.com/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/philip-eeles-02229ba6/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#283 Philip Eeles Director and Investor at Breadstall - Empowering Hospitality through Human Connection

Wed, 09 Oct 2024 14:00:00 +0100

In this episode, Philip, co-founder of Honest Burger, discusses his journey in the hospitality industry and shares insights on building successful businesses by prioritizing the human element. Transitioning from his role at Honest Burger, Philip delves into behavioral science, highlighting its influence on both customer service and workplace culture. He introduces Breadstall, a venture focused on simplicity, efficiency, and developing talent, while critiquing the automation trends in hospitality that sideline human interaction. The conversation also explores innovative organizational strategies like reshaping bonus systems with a foundation in trust and autonomy, emphasizing leadership's role in fostering employee growth. This approach creates a competitive edge by supporting personal and professional development within companies.

Connect with Philip:

https://www.breadstall.com/

https://www.honestburgers.co.uk/

https://thisispineapple.uk/

Book:

https://uk.bookshop.org/a/8596/9781786891709

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/peterfarrell-foodmotion/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#282 Peter Farrell Founder & MD at Food Motion Network - A Journey of Resilience and Reinvention

Thu, 26 Sep 2024 14:00:00 +0100

In this episode, Peter Farrell discusses his career in hospitality, the setbacks he faced due to health issues, and how he navigated these challenges to build a successful business. From his early passion for food and hospitality to overcoming brain tumors and personal losses, Peter shares his journey of resilience and reinvention. He highlights the importance of health, family, and staying focused on one’s values. He also talks about his current ventures, including Epsom Social Food Hall, and offers insights and advice for other operators in the hospitality industry.

Connect with Peter:

https://www.hospitalityaction.org.uk/

https://www.epsomsocial.com/

https://foodmotionnetwork.com/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/sheridanconor/

Tune in via your favourite podcast platform - here

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#281 Conor Sheridan Founder and CEO at Nory - Transforming Hospitality with Tech

Thu, 19 Sep 2024 14:00:00 +0100

In this episode, Michael interviews Conor Sheridan, founder of Nory, about the transformative journey of leveraging tech to solve critical challenges in the hospitality industry. Conor shares insights from his entrepreneurial journey, moving from finance to running a fried chicken restaurant chain called Mad Egg, and eventually founding Nory, a tech solution aimed at improving operational consistency and profitability in hospitality businesses. The discussion dives deep into the importance of having data-driven decision-making tools, the role of AI in the hospitality sector, and the need for better alignment and communication within teams. Conor also highlights the necessity of having a positive outlook on the industry and how modern technology can empower restaurant operators to achieve greater efficiency and success.

Connect with Conor:

https://nory.ai/

https://www.madegg.ie/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/sarah-clark-executive-coach/

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#280 Sarah Clark Executive Coach at Nine Yards Couching - From Hospitality Leader to Transformative Coach

Thu, 12 Sep 2024 14:00:00 +0100

In this conversation, host Michael welcomes Sarah Clark, a seasoned hospitality leader turned leadership coach. Sarah shares her 30 years of experience in hospitality, starting as a young bar manager in Chelsea and rising to various directorial roles in well-known companies like Quinian Barrow and Pret A Manger. She eloquently discusses her career transformation, the importance of having coaches and mentors, and her deep belief that everyone has the potential to be extraordinary. Sarah's mission is to integrate coaching and mentoring as a fundamental part of leadership development in the hospitality industry, focusing on fostering growth, authenticity, and a balanced life for leaders. Tune in to discover her insightful philosophy, the challenges she observes in the industry, and the powerful impact of intentional leadership and coaching!

Connect with Sarah:

https://www.nineyardscoaching.co.uk/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/jonathan-davies-0a05233/

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This podcast uses the following third-party services for analysis:

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#279 Jonathan Davies CEO at Levy - Innovations and Sustainability in the Food Service Industry

Thu, 05 Sep 2024 14:00:00 +0100

Join Michael as he welcomes back Jon, the CEO of Levy's UK and Ireland division, in a discussion that spans the impacts of the pandemic on the hospitality industry to the innovative strategies Levy employs to bounce back and thrive. Uncover how Levy, part of the world's largest contract caterer, Compass, has adapted to post-COVID challenges, redefined career opportunities, tackled sustainability, and forged strategic partnerships to enhance customer experiences. Learn about their ambitious net-zero goals, the significance of employee benefits like nutritious meals, and the importance of sustainable farming practices as they navigate the modern food service landscape.

Connect with Jon:

https://levy.co.uk/

Podcasts:

https://www.hospitalitymavericks.com/112-jon-davies-md-of-levy-uk-and-ireland-on-the-circular-food-economy/

https://www.hospitalitymavericks.com/255-dr-vincent-walsh-global-circular-regenerative-living-systems-expert/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/kevinduncan/

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#278 Kevin Duncan Founder at Expert Advice/Sleeping Lion - Crafting Sustainable Strategies

Thu, 29 Aug 2024 14:00:00 +0100

In this episode, the host engages with Kevin, the co-author of 'The Sustainable Business Book,' as they delve into the importance of sustainability in business. Kevin shares his journey from his multicultural upbringing to becoming a prolific author and consultant. The conversation explores Kevin's innovative PLANET system for creating sustainable business strategies, highlighting the importance of clear frameworks and actionable steps. The discussion also touches on the pervasive issues of overconsumption, inequality, and the need for consistent, incremental progress akin to the '20-mile march' strategy. Kevin emphasizes the significance of understanding ESG (Environmental, Social, Governance) metrics, creating actionable plans, and focusing on social as well as environmental sustainability. The episode wraps up with practical advice for business leaders looking to build businesses that act as a force for good!

Links:

expertadviceonline.com

sustainablebusinessbook.com

thediagramsbook.com

theideasbook.net

thesmartthinkingbook.com

thesmartstrategybook.com

theexcellencebook.com

theintelligentworkbook.com

bulldictionary.com

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://loveletterstochefs.com

Tune in via your favourite podcast platform - here

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This podcast uses the following third-party services for analysis:

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#277 Ishwariya Rajamohan Coach at Ishoo Rajamohan - Empowering Female Leaders in Hospitality

Thu, 22 Aug 2024 14:00:00 +0100

Join Michael and Ishwariya as they delve into the vital topic of feminine energy and leadership. Discover how Ishwariya transitioned from architecture to coaching female leaders in hospitality and architecture, emphasizing the need for sustainable career practices. They explore the persistent challenges in hospitality, from toxic work cultures to issues of confidence among women leaders. Learn how fostering both masculine and feminine energies can lead to healthier, more balanced work environments. Tune in for insights on supporting women in leadership roles, managing stress and emotions, and creating positive change in the industry!

Links:

https://www.ishoorajamohan.com/

http://www.instagram.com/loveletterstochefs/

https://www.linkedin.com/in/ishwariya-rajamohan/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/eve-wagg-8577561b/

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This podcast uses the following third-party services for analysis:

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#276 Eve Wagg CEO and Founder at Well Grounded - Transforming Lives Through Specialty Coffee

Thu, 15 Aug 2024 14:00:00 +0100

Join us as we delve into a compelling conversation with Eve, the founder of Well Grounded, a charity that creates local employment opportunities within the specialty coffee industry. Discover the challenges and triumphs of training over a thousand individuals, how Well Grounded is making a lasting impact on the lives of its graduates, and the importance of creating a supportive and inclusive culture in organizations. Learn about Eve's personal journey, the organization's ambitious future goals, and how they aim to transform the coffee industry through education, mentorship, and community engagement.

Links:

https://www.wellgrounded.org/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/a-hristova/

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#275 Adi Hristova Co-Founder at Growyze - Closing Gaps in Hospitality

Thu, 08 Aug 2024 14:00:00 +0100

This episode features an in-depth discussion with Adi, co-founder of Growyze, a company dedicated to helping hospitality businesses streamline their operations through innovative technology. Adi shares their journey, from initial experiences in hospitality to the creation of Growyze alongside her sister Kati. We delve into the key challenges faced by hospitality businesses, such as stock taking, loss prevention, and process optimization, and how Growyze is addressing these with customer-centric solutions. Adi emphasizes the importance of building systems that drive efficiency, sustainability, and ultimately profitability, while also highlighting the personal resilience and focus required to build a successful business. The episode provides valuable insights into the role of technology in simplifying complex operations and fostering better decision-making in the hospitality industry.

Links:

https://www.growyze.com/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/erikbruunbindslev/

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#274 Erik Bruun Bindslev Special Advisor at Regenerate - Driving Change in Food Systems

Thu, 01 Aug 2024 14:00:00 +0100

Michael welcomes Erik Bruun Bindslev to discuss the imperative transformation of food systems for a sustainable future. The conversation delves into Erik’s personal journey from global commodity shipping to pioneering organic and regenerative food practices. Highlighting the extensive impact of industrial farming on biodiversity and climate, Erik emphasizes the crucial role of finance in enabling large-scale agricultural change. The discussion expands to practical steps for individuals and businesses, particularly within hospitality, to drive this transition. Amidst daunting statistics, Erik exudes hopeful pragmatism, advocating for collaborative efforts, innovative thinking, and leading with kindness to face global challenges.

Links:

https://www.regenerateam.com/home

https://www.merika.uk/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/juliobruno/

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#273 Julio Bruno Executive Chairman of the Lío Group - Building a Purpose-Driven Enterprise

Thu, 25 Jul 2024 14:00:00 +0100

In this episode, Michael Tingsager interviews Julio Bruno, a global CEO, board director, investor, and author of 'Passion to Lead.' Julio shares his journey to becoming a leader in business and hospitality, his current projects, and the purpose that drives him. The conversation explores the principles from his book, navigating leadership in a post-COVID world, the importance of passion and detail in leadership, and balancing personal growth with business success. Julio also discusses his experiences at Time Out, the challenges he faced, and the learnings he has garnered over the past two years.

Links:

https://juliobruno.com/

https://linktr.ee/donjuliobruno

BOOK: Passion to Lead

https://www.waterstones.com/book/passion-to-lead/julio-bruno/9781784529765

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.pizzarova.com/

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#272 Jack Lander Co-Founder and MD of Pizzarova - Building Sustainable Culture in Hospitality

Thu, 18 Jul 2024 14:00:00 +0100

Michael Tingsager hosts Jack Lander, co-founder and MD of Pizzarova, to discuss what Maverick leaders do to build successful businesses that positively impact society and the environment. Jack shares Pizzarova's journey from a mobile pizza oven to a four-unit establishment, emphasizing the importance of building a strong culture and giving employees autonomy. They delve into people practices, the significance of having a purpose, and creating a sustainable and supportive environment. Jack also highlights the necessity of nurturing future hospitality leaders and the challenges of growing from a small to a medium-sized business in a competitive market.

Links:

https://www.linkedin.com/in/jack-lander-5b6068a0/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/jason-e-brooks/

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#271 Jason E. Brooks Author, Coach, Consultant at Jason E Brooks - Transforming Restaurant Managers to Hospitable Leaders

Thu, 11 Jul 2024 14:00:00 +0100

In this insightful episode, the host interviews Jason E. Brooks, an experienced restaurant coach and author of 'Every Leader Needs Followers: 10 Keys to Transform Restaurant Managers to Hospitality Leaders.' Jason shares his journey in the hospitality industry and detailed insights from his book which emphasizes transitioning from manager to leader and then to coach. Key discussions include mastering KPIs, owner-like orientation, creating mini GMs, and the continual importance of personal development and coaching. Jason highlights practical steps for effective leadership and business success, making this episode a must-listen for anyone in the hospitality industry.

Links:

https://www.jasonebrooks.com/

https://www.jasonebrooks.com/book

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.thegoodlifecoaching.net/

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#270 Madeleine Geach Leadership Coach at The Good Life - Building Positive Work Cultures

Thu, 04 Jul 2024 14:00:00 +0100

Michael Tingsager is joined by Madeleine Geach, a renowned hospitality leadership coach. They discuss the critical disciplines of culture and leadership essential for retaining staff and creating celebrated organizations in the hospitality industry. The episode delves into how businesses can build and maintain positive work cultures by focusing on quality management, strong values, and effective training. Madeleine shares insights from her journey in hospitality, offering practical tips on embedding a great culture, manager development, and consistent positive reinforcement. The conversation offers valuable lessons for leaders seeking to elevate their teams and operations.

Links:

https://www.linkedin.com/in/madeleinegeach/

Books:

Setting the Table by Danny Meyer:

https://uk.bookshop.org/a/8596/9780462099255

Leading from the Heart

https://www.amazon.co.uk/Leading-Heart-Joan-Scott/dp/1914265955/ref=sr_1_1?crid=JFYH4O0KHAMZ&dib=eyJ2IjoiMSJ9.MkHyquBcKE8veB8ouIWS-QXfRIP814ho51MZnKLxV9h5TIFbJC8M1Bu0qnwvKnQDVArG0cuC8nQSDKrcUSj6pcvVOwmE8o7H3vAjq_qY3vK_Jp7yO-p6hJ52uT9FcuHLRQ9cMnU3tege3zuxBO4YSKNGN_pbVKEuLrsQtOaA174MZRYTZjTgaasfpT8NJhs6Zhqv1DHAznRqVPGodzMKc1dE3YgeT4oG6ZudP8RcVHY.eCJNrjAYjAZ3BOH7VxBBlMZvllLQvNK-71s-BMe0y-8&dib_tag=se&keywords=Leading+From+The+Heart&qid=1719495543&sprefix=leading+from+the+heart+%2Caps%2C454&sr=8-1

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/obadiah-ostergard-98009520/

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#269 Obadiah Ostergard CEO at Vine Hospitality - Building a People-First Hospitality Business

Thu, 27 Jun 2024 14:00:00 +0100

In this episode, we delve into the journey of Obadiah Ostergard, CEO of Vine Hospitality, discussing the importance of a people-first approach in building a successful hospitality business. Obadiah shares his personal journey from working in a kitchen to his current role, emphasizing the significance of nurturing relationships and professional growth within his team. The conversation highlights the rich legacy of Vine Hospitality, its mission of serving with love, and the strategies implemented to foster a positive work culture. Additionally, Obadiah reflects on the challenges of maintaining profitability while sustaining a strong company culture and the personal practices he follows to stay grounded and effective as a leader.

Links:

https://www.vinehospitality.com/

Book:

https://uk.bookshop.org/a/8596/9780462099255

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Tune in via your favourite podcast platform - here

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This podcast uses the following third-party services for analysis:

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#268 Mario C. Bauer, the "Teddy Bear", Foodie - Serial Entrepreneur, Investor, Podcaster & Passionate Coach

Thu, 20 Jun 2024 14:00:00 +0100

In this episode, Michael welcomes Mario, an entrepreneur with a diverse background in the hospitality industry. They discuss the concept of 'Schwellenangst' – the fear of crossing thresholds when making significant decisions in life and business. Mario shares his journey from investment banking to running multiple successful hospitality ventures including Vapiano and Curtis Brothers ketchup. The conversation delves into Mario's recent experiences living with monks in Sri Lanka, where he learned valuable lessons about leadership, patience, and resourcefulness. They explore how these teachings apply to modern business practices, emphasizing the importance of focusing on purpose, authenticity, and maintaining quality. Mario also talks about his podcast 'From Doubt to Drive,' highlighting the shared struggles and triumphs of entrepreneurs. The episode concludes with reflections on maintaining simplicity and genuine happiness in both personal and professional life.

Links:

Mario via LinkedIn: https://www.linkedin.com/in/mario-c-bauer-5b074a37/

Current Project:

From Doubt to Drive Podcast: www.fromdoubttodrive.com
Charity: www.teddybeareverywhere.com

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.banegaarden.com/

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#4 Carl Johan Paulsen CEO of Noon - Revolutionizing Food and Business Culture

Tue, 18 Jun 2024 14:00:00 +0100

Welcome to episode 4 of the Special Edition podcast series “EXPANSION THROUGH CULTURE - The Scandi Way”.

In this episode, the guest is Carl Johan Paulsen, CEO of Noon, BaneGaarden, and Table, a maverick food company from Copenhagen, for a journey into how they have built a culture that gives them a competitive edge.

Carl Johan and Michael dive into:

The Journey of Carl Johan.
The why behind the company.
How they have taken a different approach to building culture.
Why culture is a hardcore business skill.
Why are they minimising headcounts when it comes to support functions.
How do they give their people a stake in the outcome.

You are welcome to connect with Carl Johan here:

Links:

https://www.linkedin.com/in/carl-johan-paulsen-1145212/

https://www.nooncph.dk/

Book - Never Split The Difference:

https://uk.bookshop.org/a/8596/9781847941497

This episode was presented by Ziik - The Social Intranet.

Learn more about Ziik here:

https://www.linkedin.com/in/thomas-stroppel-3a748a69/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#267 Thomas Stroppel Head of L&D at Dishoom - Harnessing Technology to Build a Unique Culture in Hospitality

Thu, 13 Jun 2024 14:00:00 +0100

In this episode centered around hospitality and learning & development (L&D), the host meets Thomas near London Bridge to explore how technology can be leveraged to build a unique organizational culture. The discussion delves into Thomas's intriguing journey from rural America to a significant role at Dishoom in London, emphasizing how his experiences in acting and hospitality intersect. Thomas highlights the importance of servant leadership and continuous self-improvement in creating a strong culture. They discuss Dishoom's growth, its community-centric ethos, and the role of L&D as the 'plumbing' that maintains and elevates this culture. The conversation also touches on the future role of AI in enhancing training and hospitality, as well as the impact of embedding social good into the business model.

Links:

https://www.dishoom.com/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://ignite-ambition.mn.co/

Tune in via your favourite podcast platform - here

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#266 Shellye Archambeau Fortune 500 board director, strategic advisor, former CEO and author - The Journey to CEO: Shellye Archambeau’s Blueprint for Success

Thu, 06 Jun 2024 14:00:00 +0100

Shellye Archambeau shares her inspirational journey from aspiring to be a CEO at 16 to becoming the leader of MetricStream and a prominent figure in the tech industry. Shellye discusses the importance of setting clear goals, the value of planning, and overcoming obstacles such as imposter syndrome. She emphasizes the need for leaders to be clear, intentional, and vulnerable, and highlights the impact of mentorship and cheerleaders in one’s career. Shellye also introduces her nonprofit, Ignite Ambition, aiming to mentor and guide a million people. Her advice on career management, including owning one's career and being intentional about career choices, provides valuable insights for current and aspiring leaders alike.

Links:

https://shellye.com/

https://www.linkedin.com/in/shellye-archambeau/

Books:

https://uk.bookshop.org/a/8596/9781538702918

https://uk.bookshop.org/a/8596/9781473675988

https://uk.bookshop.org/a/8596/9781785044540

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

https://www.linkedin.com/in/jennifer-ryan-0b444417/

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#265 Michael Tingsager interview by Jennifer Ryan

Thu, 30 May 2024 14:00:00 +0100

Jennifer Ryan turns the tables and interviews the host, Michael, about his fascinating journey in the hospitality industry. Michael shares his experiences growing up in a family-run food business in Denmark, holding leadership roles at McDonald's, and launching his own ventures. Key lessons include the importance of continuous improvement, humility, and people-focused leadership. The conversation extends to daily routines, self-reflection, and balancing work with personal life through team sports. Michael also touches on his personal mottos, favorite inspirational reads like 'The Obstacle is the Way' by Ryan Holiday, and the struggle to relax amidst relentless self-improvement. Themes from over 300 podcast episodes emerge, emphasizing the power of incremental progress and the human touch in effective leadership. The episode concludes with a thoughtful discussion on overcoming doubt, growth, and the value of venturing beyond one's comfort zone.

Links:

https://www.linkedin.com/company/croux-app/

https://www.linkedin.com/company/blueroot/

https://pulse.kitchen/

https://uk.bookshop.org/a/8596/9780712676090

Books:

https://uk.bookshop.org/a/8596/9781781251492

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.

Connect with the podcast

https://www.linkedin.com/in/mark-gilligan-5662098/

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#264 Mark Gilligan Founder at Wizso - Revolutionizing Water Conservation

Thu, 23 May 2024 14:00:00 +0100

In this episode, Michael interviews Mark, a civil engineer and former managing director in the environmental consultancy sector who introduces Wizso, an innovative solution aimed at transforming the way water is used in toilet facilities. Mark narrates his unexpected journey from McDonald's water-saving initiatives to developing Wizso—an environmentally friendly, fizzy tablet designed to reduce toilet flushes and conserve water efficiently. The discussion covers Mark's inspiration, the development process, and the positive reception received through various trials. They delve into the environmental and financial benefits of Wizso, its potential impact on global water conservation, and strategies for effective implementation in households and commercial establishments. Mark also shares insights on behavioral change, the importance of collaboration, and his vision for making Wizso a household name synonymous with sustainable living.

Links:

https://www.wizso.com/

Connect with the podcast

https://www.linkedin.com/in/hollyhallam/

Tune in via your favourite podcast platform - here

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#263 Holly Hallam Co-Owner of DESIGNLSM - The Art and Strategy of Hospitality Design

Thu, 16 May 2024 14:00:00 +0100

This episode delves into the intricate process of creating standout hospitality concepts in a competitive market, emphasizing the importance of human connection in the digital age. The guest, Holly Hallam, Managing Director of Design LSM, shares her unique journey from TV and marketing to redefining the hospitality design experience. Through strategic focus on brand and guest experience, Design LSM collaborates closely with clients like Gaucho and the RFU to innovate and create spaces that foster community and memorable moments. Holly also discusses the significance of leadership balance, empowering teams, and the role of optimism in navigating challenges. Additionally, the discussion touches on the transition of business ownership and the vital role the hospitality industry plays in society, advocating for greater recognition of its value and diverse career opportunities.

Links:

https://www.designlsm.com/

Connect with the podcast

https://www.wingshackco.com/

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#262 Joshua Jarvis Co-Founder & CEO at Big Appetite Co - Transforming Business and Life with AI

Thu, 09 May 2024 14:00:00 +0100

In this episode, Josh shares his journey from fashion to founding Wingshack and later Big Appetite, focusing on how AI has been instrumental in driving business innovation, optimizing operations, and improving customer relationships. Additionally, Josh advocates for the positive impact of AI on life, promoting travel, new experiences, and the embrace of technology for a better living. He also introduces a newsletter from BigAppetiteCo.ai aimed at offering AI insights to business owners. The narrative overall highlights the significant potential of adopting AI to thrive in business and enrich personal experiences.

Links:

https://bigappetiteco.ai/

https://www.linkedin.com/in/joshua-jarvis-2b82b6179

https://www.hospitalitymavericks.com/coming-back-stronger-episode-6-with-joshua-jarvis-founder-and-co-owner-of-wing-shack-co-be-on-trendcom/

Connect with the podcast

https://www.linkedin.com/in/feri-naseh-mba/

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This podcast uses the following third-party services for analysis:

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#261 Feri Naseh Founder & CEO at MeTime Healing on Making Mental Health Support Affordable

Thu, 02 May 2024 14:00:00 +0100

In this episode, you will hear from Feri Naseh, the founder and CEO of MeTime Healing, an innovative platform addressing mental health concerns. MeTime Healing aims to make emotional and behavioral guidance accessible and affordable. Our discussion covers the platform’s genesis, its mission to provide healing without borders, and how it connects users with licensed clinicians for online therapy. Feri shares her personal journey and the challenges in finding the right mental health support, leading her to create a solution that’s now helping others globally. The episode also touches on the vital role of mental health in the workplace and how businesses, including those in hospitality, can partner with MeTime Healing to support their teams.

Connect with Feri:

https://www.linkedin.com/company/metime-healing/

Book Mentioned:

https://uk.bookshop.org/p/books/rumi-s-little-book-of-life-the-garden-of-the-soul-the-heart-and-the-spirit-kahlil-gibran/6772774?ean=9789389647037

This podcast uses the following third-party services for analysis:

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#260 Reena Miglani and Chef Ajay Walia from Silicon Valley to Opening Saffron Indian Bistro

Thu, 25 Apr 2024 14:00:00 +0100

In this episode, Michael is joined by guests Chef Ajay Walia and his wife Reena Miglani to learn about their entrepreneurial journey from Silicon Valley to opening Saffron Indian Bistro, serving northern and southern Indian cuisine. The conversation highlights the importance of creating a heart-centered and profitable business, the power of human connection and experiences in hospitality, and the unique challenges and gratifications of transitioning from tech to the hospitality industry. The couple discusses how leveraging technology and their passion for food has helped build a successful business, cultivate raving fans, and maintain high standards over two decades.

Links:

https://www.thesaffronrestaurant.com/

https://www.linkedin.com/in/reenamiglani/details/experience/

https://www.linkedin.com/in/ajay-walia-113563/

Connect with the podcast

Tune in via your favourite podcast platform - here

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#259 Cristian Grossmann, Co-Founder & CEO at BeeKeeper on Creating a Frontline Success System

Thu, 18 Apr 2024 14:00:00 +0100

Cristian Grossmann,, Co-Founder & CEO at BeeKeeper, joins Michael in this week's episode. Christian shares insights on the journey of creating Beekeeper, a platform designed to transform communication and engagement with frontline hospitality teams. The discussion covers the challenges faced by frontline workers, including the lack of digital tools tailored to their needs, and how Beekeeper addresses these gaps by providing a simple, effective technological solution. The episode explores various aspects, such as the importance of understanding and valuing frontline employee feedback, the role of artificial intelligence in improving the employee experience, and the impact of technology on operational efficiency and employee job satisfaction.

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#258 Matthew Cameron Founder of TMC Consulting on Enhancing Work Environments

Thu, 11 Apr 2024 14:00:00 +0100

Today we're joined by Matthew Cameron, a consultant dedicated to improving employee retention, performance, and well-being in hospitality businesses. They explore Matthew's transformative journey from a challenging hospitality career, marked by a personal crisis, to his current mission of enhancing the work environment for others. Matthew shares the concept of job crafting, his personal daily routines for maintaining well-being, and effective strategies for leaders aiming to create a supportive and fulfilling workplace.

Connect with Matthew Cameron:

Website: https://thatmattcameron.com/

LinkedIn: https://www.linkedin.com/in/thatmattcameron/

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#257 Dan Simons Co-Owner at Farmers Restaurant Group on Mental Health Resources & Support

Thu, 04 Apr 2024 14:00:00 +0100

Dan Simons, the co-founder and CEO of Farmers Restaurant Group, known for its unique business model and dedication to sustainability, joins Michael again on the podcast. Nearly two years since their last discussion, they delve into how the business has evolved.

Instead, the conversation highlights Dan's commitment to improving mental health in the workplace, its direct impact on business operations, and the innovative practices that set the group apart. Dan shares insights into the company’s structure, its focus on quality and sustainability, and how addressing mental health and fostering a supportive culture has been crucial for their success. The discussion also covers practical strategies for business leaders to prioritize mental health, including normalizing conversations around it, proactive interventions, and leveraging technology.

Connect with Dan:

https://www.linkedin.com/in/dansimonssays/

https://www.dansimonssays.com/

https://www.farmersrestaurantgroup.com/

Books:

One minute manager:

https://www.amazon.co.uk/New-One-Minute-Manager/dp/0008128049/ref=tmm_pap_swatch_0?_encoding=UTF8&dib_tag=se&dib=eyJ2IjoiMSJ9.6ow4T49GHHtQIdqVyXGg1Og_EISyfAXfNieR8gcpamAyzmcAIk3entoplS2zITEgmEwraejAzcyI7TH1DPAgT4Gu36jNfM3vjAWcPyxv3S74a7at9YK8nP1oZ6u94cR7KFmhmUY6xjl7sTRayGEiwuvRwftpiqpt8rPeoufFj3D8ie7RIocMygeGVkSLAJIleRvb9QupF4fNUGLOOPWYo4sEmo9h5Mjp9jCyYCC7dmk.AbmlHa_XXtCRWrKJ1wqyThmeQxZKRp5jdqANHAdt-ug&qid=1711033175&sr=8-1

Menopause Manifesto

The Menopause Manifesto: Own Your Health with Facts and Feminism

Anxious Achiever

https://www.amazon.co.uk/Anxious-Achiever-Biggest-Leadership-Superpower/dp/164782253X/ref=tmm_hrd_swatch_0?_encoding=UTF8&dib_tag=se&dib=eyJ2IjoiMSJ9.B4AFeR9iiVov-F3mE88-pI96763gvUNsBpCYXqNLoiwg-SAL8ysfCFkbDtLXUEq8cOZXLFN3c1u-4A0QXktkmkQyyETFhZsBXhfqPrNMSiG98HmVbxLomkALdcs6-uzgT8ExoKHBgkE8gJ-JnSv9A90KUyDXRlDc6hE2L2pAcvP5lenJl4mfq0w-QfoCjjzB4mhJK-ODV9c5MgdLAWaFmOW6J5PVTFxPRUpjRStQdB4.dCHv5pTHB6i9xVQt0HTnHDvkIoQwV-jaoSdBTHNU-Ls&qid=1711033104&sr=8-3

Connect with the podcast

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#256 Tai Ricci Partner at Hi Neighbor Hospitality Group on Building Culture & Empowering Employees

Thu, 28 Mar 2024 14:00:00 +0100

Tai Ricci, partner at Hi Neighbor Hospitality Group, joins us for this episode. Tai explores a range of topics critical for success in the hospitality business, focusing on innovation, culture, leadership, and the impact on communities. She shares her journey from her creative background into the world of hospitality, highlighting how personal experiences and a desire to create a heart-centered business led her to co-found Hi Neighbor Hospitality Group. She discusses the mission behind the group, their approach to crafting a supportive culture, and the lessons learned through challenges and successes.

Connect with Tai Ricci:

https://www.linkedin.com/in/tai-ricci-730a1210b/

https://www.hineighborsf.com/

https://hi-neighbor.thethirdplace.is/

Connect with the podcast

Tune in via your favourite podcast platform - here

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This podcast uses the following third-party services for analysis:

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#255 Dr. Vincent Walsh - Global Circular & Regenerative Living Systems Expert

Thu, 21 Mar 2024 14:00:00 +0100

In this episode, Dr. Vincent Walsh, a UK-based circular regenerative food and agriculture expert, shares his journey, insights, and aspirations in making a positive, everlasting impact on the food system through consulting with major UK food and beverage companies. Dr. Vincent discusses the significance of understanding nature's evolution, circular and regenerative practices, and the potential transformative impact on food systems and the climate.

This conversation will encourage hospitality leaders to engage deeply with supply chains, fostering innovative, sustainable farming practices. Dr. Vincent also highlights the urgent need for collaborative efforts among industry players to rebuild food systems for a sustainable future and offers actionable insights for businesses to incorporate circular and regenerative principles.

Connect with Dr. Vincent:

Website: www.drvincentwalsh.com

LinkedIn: https://www.linkedin.com/in/vincentwalsh001/

www.mycoloops.com

www.herblabism.com

www.regenfarmco.com

Connect with the podcast

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This podcast uses the following third-party services for analysis:

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#254 Dan Newman - Managing Director at Hospitality Rewards on Improving Employee Benefits

Thu, 14 Mar 2024 14:00:00 +0100

Dan Newman, the Managing Director of Hospitality Rewards, the UK's first employee benefits platform for the hospitality trade joins us in this episode. Dan and Michael discuss the mission of Hospitality Rewards to improve financial, mental, and physical health benefits for employees in the hospitality sector, moving beyond traditional compensation platforms. The platform offers unique benefits like a cash-back card and industry-specific discounts, focusing on enhancing the employee experience and retention in hospitality. They talk about the importance of supporting the workforce better to create a ripple effect that attracts more people and customers to the hospitality industry. The conversation also touches on the challenges the industry faces, such as staffing and inflation, and the role of benefits in addressing these issues.

Connect with Dan on LinkedIn: https://www.linkedin.com/in/dan-n-1b82b3130/

Check out Hospitality Rewards: https://hospitalityrewards.co.uk/

Connect with the podcast

https://www.instagram.com/stayaka/

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#253 Larry Korman - President of AKA Hotel Residences on the Art of Leadership

Thu, 07 Mar 2024 14:00:00 +0100

Larry Korman is back on the podcast for this week’s episode to talk all about the value of maintaining consistency in business operations, regardless of external circumstances. He provides insights into the importance of humanizing the hospitality experience, especially in unprecedented times, like during the pandemic. Larry also reiterates his commitment to upholding transparency and honesty in all his business dealings. The episode ends with a reflection on the importance of allowing the company culture to evolve, bringing onboard competent leaders who can improve business operations and sharing his personal contact information for further interactions.

Links:

https://www.stayaka.com/

Books:

Good to Great by Jim Collins

https://uk.bookshop.org/a/8596/9780712676090

Alchemy: The Magic of Original Thinking in a World of Mind-Numbing Conformity by Rory Sutherland

https://uk.bookshop.org/a/8596/9780753556528

Connect with the podcast

https://www.linkedin.com/in/natdcampbell/

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#252 Natalie Campbell & Charlotte Harrington, Co-CEO's at BELU on Transforming the Industry's Approach to Water

Thu, 29 Feb 2024 13:45:00 +0100

Natalie Campbell and Charlotte Harrington, Co-CEOs of BELU, join Michael today on the podcast.

BELU is a Social Enterprise focusing on transforming the hospitality industry's approach to water, using an innovative business model to deliver top-notch water service to venues while contributing significantly to social and environmental causes.

The episode discusses the unique approach to distributing leadership, the journeys of Natalie and Charlotte as Co-CEOs, and the importance of purpose-driven and sustainable businesses in the modern hospitality industry.

Links:

https://belu.org/

https://www.linkedin.com/in/csharrington1/

Connect with the podcast

https://www.linkedin.com/in/mortenpdk/

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# 3 Morten P. Ortwed Founding Partner at DiningSix on Bringing Authenticity to Your Company Culture

Tue, 27 Feb 2024 14:00:00 +0100

Welcome to episode 3 of the Special Edition podcast series “EXPANSION THROUGH CULTURE - The Scandi Way”.

We are joined by owner/operator Morten P. Ortwed, founding partner at DiningSix, a Danish restaurant company redefining the dining experience.

Morten and Michael dive into:

The journey of DiningSix and how they came to expand into multiple countries.
Why DiningSix's vision and mission are so powerful in building their culture.
Why culture is a hardcore business skill.
Explore the challenge of balancing the needs of employees with the challenges of running a successful hospitality business.

You are welcome to connect with Morten here:

https://www.diningsix.co.uk/

This episode was presented by Ziik - The Social Intranet.

Learn more about Ziik here:

This podcast uses the following third-party services for analysis:

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#251 Rob Liddiard - Implementer at EOS on Leading With Vision

Thu, 22 Feb 2024 14:00:00 +0100

In this episode, Michael has a conversation with Rob Liddiard about applying the principles of the Entrepreneurial Operating System (EOS) in businesses to increase profitability and create heart-centered operations. EOS, is a holistic system that organisations can employ to realize visions, increase accountability and strengthen team health. Rob shares his experiences transforming struggling businesses into thriving ones using EOS principles and discusses the importance of strong leadership during a business's recovery and growth phases. An emphasis is placed on the importance of meaningful measurement processes, the difference between visionary and integrator roles, and how EOS helps leaders ensure business alignment and operational efficiency.

Links:

https://www.linkedin.com/in/robertliddiard/

https://www.eosworldwide.com/rob-liddiard

Connect with the podcast

https://www.instagram.com/bluerootco

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#250 Jennifer Ryan - Co-Founder at Croux on Solving The Staffing Crisis

Thu, 15 Feb 2024 14:00:00 +0100

The conversation revolves around Jennifer's journey from an English major to the dynamic world of entrepreneurship. She discusses her passion for solving problems in the hospitality industry with the establishment of Croux.

Croux is a platform that bridges the gap between businesses in need of temporary staff and individuals craving job flexibility. It offers a unique solution to the industry's personnel challenges intensified by the COVID-19 pandemic. Jennifer emphasizes the value of staying focused, narrow-scoping, and cultivating a habit of continuous learning. She also explores the critical role of having checkpoints that define success or failure in a business endeavour.

Links:

www.croux.co

https://www.linkedin.com/in/jennifer-ryan-0b444417/

Connect with the podcast

https://www.linkedin.com/in/ed-barry-3553b153/

Tune in via your favourite podcast platform - here

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#249 Ed Barry Founder at Edify - Improving Profitability in the Hospitality Business

Thu, 08 Feb 2024 14:00:00 +0100

Ed Barry, the owner of Edify, a business analytics tool for hospitality businesses, discusses his experiences as a former operator. He shares the insights gained from running his coffee shop chain, Over Under Coffee, and how they led him to envision a technology solution to address various operational challenges in hospitality.

Ed also highlights the importance of precise data, efficient management of resources, and a cohesive team for the success of any business. Furthermore, he explains how Edify helps streamline operations and maximize profitability of coffee shops, cafes, and bakeries by providing a unified ordering platform, improving inventory management, and offering immediate business insights. He emphasises his ambition to increase profitability across the hospitality sector and to support operators in their business optimization.

Connect with Ed:

https://www.edifysystems.io/

Connect with the podcast

https://www.linkedin.com/in/simon-wanler-89b8276a/

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# 2 Simon Wanler Co-Founder and CEO Bastard Burgers on a Decade of Scaling Culture

Tue, 06 Feb 2024 14:00:00 +0100

Welcome to episode 2 of the Special Edition of “EXPANSION THROUGH CULTURE - The Scandi Way”.

Michael talks with Simon Wanler, Co-Founder and CEO of Bastard Burger:

They Delve into the story of Simon and the renowned burger chain, exploring the vision, mission, and success driving Bastard Burger's rise.

Uncover how Bastard Burger's mastery of culture and people in hospitality translates into a hardcore business strategy with a clearly defined people strategy and innovative workplace practices.
Learn how Bastard Burger's Scandi heritage influences their approach to people and culture.
How they manage the delicate balance of meeting the evolving expectations of hospitality workers while addressing the broader goals and challenges of running a successful business.

You are welcome to connect with Simon Wanler here:

This episode was presented by Ziik - The Social Intranet.

Learn more about Ziik here:

This podcast uses the following third-party services for analysis:

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# 1 EXPANSION THROUGH CULTURE - The Scandi Way

Mon, 05 Feb 2024 14:00:00 +0100

Welcome to the Special Edition of “EXPANSION THROUGH CULTURE - The Scandi Way”.

In this kickoff episode, your hosts Christopher Cato Lavebrand and Michael Tingsager spill the beans on why Ziik and Hospitality Mavericks joined forces for this exclusive podcast series.

They discuss how hospitality is facing its toughest challenges ever!
Why today's employees want more from their jobs, and businesses need to level up when it comes to compensation, training, culture, values, and social impact.
Why some operators are not just surviving – they're thriving - because they master the art of building a great culture and are achieving a great competitive edge by doing so.
They share the names of the Maverick leaders who will be the guests during this series.

Tune in as we chat with these industry trailblazers about practical culture-building, mastering differences while expanding globally, and leveraging tech to do the heavy lifting when it comes to scaling culture.

Learn more about Ziik here:

Connect with Christopher Cato Lavebrand here:

https://www.linkedin.com/in/christopher-cato-lavebrand/

This episode was presented by Ziik - The Social Intranet.

Learn more about Ziik here:

https://www.linkedin.com/in/kyle-c-grant/

This podcast uses the following third-party services for analysis:

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#248 Kyle C Grant Founder at Oxwash - Revolutionizing Textile Cleaning

Thu, 01 Feb 2024 14:00:00 +0100

In this episode, Kyle Grant, the founder and CEO of Oxwash, a company revolutionizing the laundry industry, discusses the environmental impact of traditional laundering methods and how his company strives to significantly lessen it.

Kyle details several of Oxwash's innovations, such as cold washing, the use of ozone super saturation, net zero laundries, and inventory management. These innovations not only benefit the environment but also prove advantageous for Oxwash's margins and their clients' prices. He highlights Oxwash's further commitment to positive change by implementing ethical employment practices and aiding local charities through their pro bono washing initiative. Their future plans include expanding their service coverage, enhancing net zero processes, and working on a research project with NASA to put their technology in orbit.

Connect with Kyle:

https://www.oxwash.com/

Connect with the podcast

https://chefgregmarchand.com/en/home/

Tune in via your favourite podcast platform - here

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#247 Greg Marchand Chef and Founder of Frenchie -The Journey of Culinary Excellence

Thu, 25 Jan 2024 14:00:00 +0100

In this insightful episode, renowned chef and founder of the globally acclaimed Frenchie restaurant group, Greg Marchand, reflects on the landscape of high end dining and its numerous challenges.

Greg discusses his entrepreneurial path and strategic responses to global events and consumer preferences evolution. He also highlights the importance of maintaining values such as genuine hospitality, 'why' in decision-making and serving emotions to customers. Greg stresses the constant need for self-reflection, business model adaptation, and true leadership. The conversation provides key insights for aspiring entrepreneurs and the hospitality industry.

Connect with Greg:

https://www.frenchie-restaurant.com/en/home/

Connect with the podcast

https://www.linkedin.com/in/waynebaker/

Tune in via your favourite podcast platform - here

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#246 Wayne Baker Author of All You Have to Do Is Ask - Achieving Success Through Reciprocity

Thu, 18 Jan 2024 14:00:00 +0100

In this honest and informative conversation, Wayne Baker, author of the transformative book 'All You Have to do is Ask', delves into key themes of his work and the integral part they play in personal and organizational success.

Discussing reasons why people struggle to ask for help, he points out factors such as societal pressure, innate fears, and common misconceptions. He also shares valuable tips on overcoming these barriers to unlock potential for tremendous success, emphasizing the importance of developing the 'ask' habit in life and business. Speaking on the effect of effective ask culture on organizations, he underscores various benefits that arise from fostering a culture of reciprocity within the workplace. He shares insights on how to manage such a culture shift, providing examples from notable businesses and suggesting resources for leaders seeking to implement changes.

Connect with Wayne

LinkedIn:

Wayne's Book:

https://www.amazon.co.uk/All-You-Have-Ask-Important/dp/1984825925/ref=tmm_hrd_swatch_0?_encoding=UTF8&qid=1705042405&sr=8-1

Websites for Wayne:

https://www.waynebaker.org/

https://www.giveandtakeinc.com/

Connect with the podcast

https://www.linkedin.com/in/jeannettehyde/

Tune in via your favourite podcast platform - here

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#245 Jeannette Hyde Nutritional Therapist and Writer - Unlocking Gut Health for Enhanced Immunity and Longevity

Thu, 11 Jan 2024 14:00:00 +0100

Jeannette Hyde, Nutritional Therapist and Writer, shares her journey from being a journalist to a nutritional therapist fascinated with gut health.

This episode delves into the relationship between food, the microbiome, and one's overall health. Jeannette's approach to better gut health involves consuming a variety of plants, including 'live' food, and reducing intake of processed foods. She stresses the importance of eating food grown in a healthy natural environment and warns against the pitfalls of 'gut-washing' in commercially packaged foods. Some points for improving gut health she mentioned include eating vegetables with dirt still on them, being mindful of food packaging labels, and incorporating time-restricted eating into daily routines.

Connect with Jeannette

https://www.jeannettehyde.com/

https://nourishwithjeannette.substack.com/about

https://www.jeannettehyde.com/books

https://www.instagram.com/jeannettehydenutrition/?hl=en

Connect with the podcast

https://www.linkedin.com/in/ally-gordon-coaching/

Tune in via your favourite podcast platform - here

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#244 Ally Gordon Coach, Confidant, and Mentor - Envisioning Your Life and Setting Goals

Thu, 04 Jan 2024 14:00:00 +0100

Ally Gordon, a successful coach and mentor, returns to discuss how to create a vision and set goals that align with our values, aspirations, and future plans.

He stresses on the importance of recognizing our limitations and working around them, as well as challenging our beliefs and understanding our identity and purpose. He shares practical tips such as using vision boards and affirmations, while also acknowledging our imperfections, flaws, and understanding that perfection is not the goal. The discussion also delves deep into the importance of adapting based on what we truly want, assessing our relationships, understanding what we can control, and reflecting on the need for continuous learning.

Connect with Ally:

https://allygordoncoaching.com/

Book recommendations:

A Path Through The Jungle:

https://uk.bookshop.org/a/8596/9781998991105

The Habits of Highly Effective People

https://uk.bookshop.org/a/8596/9781471195204

The 5 AM Club: Own Your Morning. Elevate Your Life

https://uk.bookshop.org/a/8596/9780008312831

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

https://uk.bookshop.org/a/8596/9780593418574

Connect with the podcast

https://www.clutchcoffeebar.com/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

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#243 Darren Spicer CEO and Co-Founder at Clutch Coffee Bar - Redefining the Drive-Thru Beverage Experience

Thu, 28 Dec 2023 14:00:00 +0100

Today we speak with Darren Spicer bout redefining the drive-thru beverage experience with Clutch Coffee Bar.

In this episode, Darren Spicer, CEO and co-founder of Clutch Coffee Bar talks about his U.S. based coffee company’s mission to redefine the drive-thru beverage experience. He discusses their emphasis on human interaction over AI technology in their services, their methods to ensure positive customer interactions and their ventures into energy drinks. Reflecting on the company’s rapid expansion, Darren talks about their goal for 50 locations by 2026 and shares how they maintain the quality of their service during this growth. He also talks about investing more in the company's employees and the integral part they play in the company's growth.

Connect with Darren:

https://www.linkedin.com/in/darren-spicer-44243a74/

Connect with the podcast

https://www.zambrero.ie/?website=https://www.zambrero.ie/

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#242 Darragh Fanning GM Ireland at Zambrero Ireland - From Rugby Field To Restaurant Franchise

Thu, 21 Dec 2023 14:00:00 +0100

In this episode, former rugby player and current general manager of Zambrero Ireland, Darragh Fanning, shares his transition from professional sports to running a fast-growing restaurant chain, Zambrero.

Zambrero is Australia's largest Mexican restaurant franchise with a strong focus on donating meals to those in need. Darragh talks about his entrepreneurial journey, his initial plan to remain hands-off in the restaurant business, and the challenges he faced during his career change. He addresses the topic of inflation and its impact on businesses and shares how he structures his work around increasing sales and productivity. Darragh also provides advice to those who seek to build a business as a force for good and emphasizes the importance of focusing on growth, networking, goal-setting, and maintaining consistency within a franchise.

Connect with Darragh:

https://www.linkedin.com/in/darragh-fanning-368b516a/

Connect with the podcast

https://www.restaurantstrategypodcast.com/

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#241 Chip Klose The Restaurant Coach - on building a profitable business

Thu, 14 Dec 2023 14:00:00 +0100

This week we have fellow podcaster, Chip Klose, The Restaurant Coach, dive into building profitable businesses.

In this conversation, Chip emphasizes the importance of understanding the restaurant as a business and the necessity of profit to survive and make a positive impact on society. He describes his journey from operations within the restaurant industry to marketing and consulting.

Chip shares his recently released book 'The Restaurant Marketing Mindset' and a mastermind program he runs for independent restaurant owners. Through his work and these platforms, Chip aims to help chefs and restaurant owners build profitable businesses. The discussion also veers into ideas around effective systems and the importance of clear vision within restaurant operations and marketing, supported by examples from successful restaurant groups.

Connect with Chip:

https://www.amazon.co.uk/Restaurant-Marketing-Mindset-Comprehensive-Establishing-ebook/dp/B0CGVGHJ76/ref=sr_1_3?crid=SX5ZXFOK4NP3&keywords=Restaurant+Marketing+mindset&qid=1701883499&sprefix=restaurant+marketing+mindset%2Caps%2C71&sr=8-3

https://www.linkedin.com/in/chipklose/

https://www.chipklose.com/

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork! Head to their website at www.bizimply.com or email them directly at advice@bizimply.com.

Connect with the podcast

https://www.ownyourworkjourney.com/

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#240 Edward Hess Professor and Author on Creating Your Best Self

Thu, 07 Dec 2023 14:00:00 +0100

Today we speak with Edward D. Hess--Professor Emeritus of Business Administration, Darden School of Business.

This conversation covers human behaviour and mental function, emphasizing that humans are hardwired to seek affirmation or confirmation of their beliefs and personal narratives.

Edward highlights the need to overcome inherent tendencies to be 'lazy, perfect people', which has proven ineffective.

Edwards's new book; "OWN YOUR WORK JOURNEY! The Path to Meaningful Work and Happiness in the Age of Smart Technology and Radical Change" gives practices and tools to manage these tendencies, with the ultimate goal being the pursuit of an individual's best self, intending to bring that best self to the world each day.

Connect with Ed:

https://www.edhess.org

https://www.darden.virginia.edu/faculty-research/directory/edward-d-hess/

https://ideas.darden.virginia.edu/authors/edward-d-hess/

https://www.darden.virginia.edu/batten-institute/research/publications/humility/

https://www.linkedin.com/in/edward-hess-41638b16/

https://www.amazon.com/OWN-YOUR-WORK-JOURNEY-Meaningful/dp/B0BW2SL7Q3/ref=sr_1_5?qid=1700894855&refinements=p_27%3AEdward+Hess&s=books&sr=1-5

Connect with the podcast

https://www.grif.com/index.php?p=speakers/jeremy-king

Tune in via your favourite podcast platform - here

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#239 Restaurateur Jeremy King OBE on that your competitive edge is your people

Thu, 30 Nov 2023 14:00:00 +0100

Jeremy became one of London’s most successful restaurateurs after meeting partner Chris Corbin at Langan’s Brasserie.

Jeremy King shares his journey into the world of hospitality, his beliefs about putting people first, and his perspective on the role of intuition in decision-making.

He shares reflections on the early days of his career, Jeremy highlights the key role mentoring had in his development.

He also explores how the hospitality industry has evolved, emphasizing the importance of adaptation and continuous growth.

Drawing on his experiences and setbacks, he emphasizes on staying true to one's intuition and maintaining humility in leadership. Lastly, he previews his upcoming book, which is set for release in the near future.

Connect with Jeremy

https://en.wikipedia.org/wiki/Le_Caprice

Connect with the podcast

https://www.linkedin.com/in/denisedupre/

Tune in via your favourite podcast platform - here

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#238 Denise Dupré Co-Founder at Champagne Hospitality on making memorable experiences for your people and guests

Thu, 23 Nov 2023 14:00:00 +0100

This week we cover cultivating culture and sustainability in the hospitality industry with Denise Dupré.

In this discussion, we focus on the crucial role of culture in the hospitality industry, the method to get the right people in the right positions, and how businesses can tackle global challenges such as climate change. Denise discusses her family background in the hospitality industry, her love for champagne and the philosophies and strategies of her company. She also shares the impact of climate change on her business, the importance of cultivating a culture that encourages growth, learning from mistakes, and the critical role of humility in leadership.

Connect with Denise

https://www.champagnehospitality.com/en

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#237 David Lund Hotel Financial Coach at Hotel Financial Coach on The power of knowing your numbers

Thu, 16 Nov 2023 14:00:00 +0100

This week we speak with David Lund about his new book THe Prosperous Hotelier - a guide to hotel financial literacy.

David Lund discusses the concept of 'Hospitality Financial Leadership', advocating for those in the industry to have not just monetary prosperity, but also more time for family, friends and communities. He explains how by seeking help, being curious and understanding financial reports, leaders and businesses can change their financials, connecting their finance strategy to their wider business objectives. The importance of financial literacy at all levels and transparency in financials is emphasized as a game changer for businesses. Lund also shares his journey of writing his book, 'The Prosperous Hotelier' and the insights from it, including examples of managing aspects like food costs and labor costs. He urges businesses to share financial results with their managers and invest in their colleagues' development.

Connect with David:

https://www.linkedin.com/in/david-lund/

https://www.hotelfinancialcoach.com/

This podcast uses the following third-party services for analysis:

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#236 Herman Koppe - Business Transformer at Herman Koppe - The Power of Social Selling

Thu, 09 Nov 2023 14:00:00 +0100

In this comprehensive conversation, Herman Koppe, a former executive at Nestle and a social selling expert, discusses the significance of social selling in building meaningful relationships in the professional world, especially on LinkedIn.

He highlights how its use shouldn't just revolve around promotional content but about sharing value-adding and relevant content. He stresses how social selling isn't a one-time activity but a consistent long-term plan of nurturing relationships for predictable growth. Herman also emphasizes the importance of correctly maintaining individual or business profiles on LinkedIn. He shares how data from LinkedIn profiles can be leveraged and outlines how to measure the success of social selling efforts. The conversation concludes with Herman sharing on the importance of cooperation between sales and marketing for maximum effectiveness.

Connect with Herman:

https://www.linkedin.com/in/hermankoppe/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#235 Stefano Cuomo CEO of Macknade - Leading a 6th-generation family business

Thu, 02 Nov 2023 14:00:00 +0100

Stefano shares his journey and how it is to lead a 6th-generation family business as CEO of Macknade.

Stefano breaks down his mission to successfully carry on the legacy of his parents and cultivate community with food and drink within Macknade. We also discuss his goals of human environment harmony and his philosophy on culture and people. Lastly, Stefano talks about his role as CEO in his generational family company and shares his business advice for leaders in the space.

Connect with Stefano:

https://www.linkedin.com/in/stefanocuomo/

https://macknade.com/

This podcast uses the following third-party services for analysis:

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#234 Hamish Cook Head of Food Group Services at ISS - How to combat Carbon through Food

Thu, 26 Oct 2023 14:00:00 +0100

Meet Hamish Cook - Head of Group Food Services at ISS. ISS is a leading global workplace experience and facility management company.

In this week's conversation, we speak with Hamish about his start in the food industry, ISS' mission to reduce waste and carbon, encouraging plant-rich eating and the power of pulses/beans. We also discuss challenges in the industry, including why hospitality and catering is a true professional career. Lastly, Hamish also covers adapting the business model for the food industry to the future.

Connect with Hamish:

https://www.linkedin.com/in/hamish-cook-15975222/

https://www.issworld.com/en

This podcast uses the following third-party services for analysis:

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#233 Shawn Askinosie Founder and CEO at Askinosie Chocolate - Building a business as a force for good

Thu, 19 Oct 2023 14:00:00 +0100

Shawn Askinosie Founder and CEO of Askinosie Chocolate returns to the podcast. On Episode #169, we talked about why he started the business and his book Meaningful Work.

In this conversation, Shawn shares his experiences with his origin trips and his mission to give back to the communities. He also talks about his Chocolate University Foundation which gives young students the opportunity to share in his non-traditional chocolate business as they travel world. Lastly, Shawn discusses the meaningful relationships he builds with his international communities and how the special presence of his business impacts the people he works with.

Connect with Shawn and Askinosie Chocolate:

https://askinosie.com/pages/shawn-askinosie-bio

https://www.linkedin.com/in/shawnaskinosie/

https://askinosie.com/

https://askinosie.com/pages/mababu-tanzania

https://askinosie.com/pages/direct-trade

https://askinosie.com/pages/transparency-report

https://www.hospitalitymavericks.com/169-shawn-askinosie-founder-and-ceo-of-askinosie-chocolate-on-whats-enough/

https://www.amazon.co.uk/Meaningful-Work-Quest-Business-Calling/dp/0143130315/

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#232 Victoria Freeman and Holly Norrington from Thomas Franks - Building a people first business busiuness

Thu, 12 Oct 2023 14:00:00 +0100

This week we hear from Director of People & Training Victoria Freeman and HR & Training Manager Holly Norrington from the award-winning catering company Thomas Franks.

In this week's conversation, Vicky and Holly cover their business model, how they were able to build upon their values through feeding initiatives during COVID-19, the beliefs they stand by in Thomas Franks and designing a team culture for longevity. They also discuss how they successfully grow as a company, how their top leaders support ideas that contribute to the Thomas Franks brand, recruiting people with the same values, and continuing not to stay complacent but to think ahead.

Connect with Thomas Franks

https://www.linkedin.com/in/victoria-f-28287917a/

https://www.linkedin.com/in/holly-norrington-b36a04a1/

https://thomasfranks.com/

https://www.theburntchefproject.com/

This podcast uses the following third-party services for analysis:

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#231 Klaudia Mitura Podcast Host at The Happiness Challenge - Finding Happiness in Life and Work.

Thu, 05 Oct 2023 14:00:00 +0100

Klaudia Mitura, podcast host, for The Happiness Challenges, comes back on the show to discuss how she test drives happiness hacks for when times are tougher through the science of happiness.

Klaudia explains how she researches happiness and how she encourages people to create more happiness rather than relying on the brain to dish out those emotions for us. She also covers her definition of happiness, misconceptions around happiness, if genetics play a role, state of happiness now with increased screen time, and how we can re-wire our brain for happiness at any age.

Connect with Klaudia:

https://thehappinesschallenge.co.uk/

https://www.linkedin.com/in/klaudiamitura/

https://www.hospitalitymavericks.com/86-kitty-newman-and-klaudia-mitura-happiness-co-hosts-on-placing-happiness-first/

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#230 Frederick Szydlowski Co-Founder of Embargo - The Power of Customer Loyalty

Thu, 28 Sep 2023 14:00:00 +0100

This is Frederick Szydlowski, Co-Founder of Embargo, a CRM & loyalty data engine platform helping coffee shops, bakeries & quick-service restaurants connect with their key customers to drive repeat business across every customer journey.

This week, we speak with Frederick on how he founded Embargo, key takeaways for businesses to build relationships with customers, understanding the consumer on a deeper level through data, and thinking outside the box to develop consumer loyalty.

Connect with Frederick:

https://www.linkedin.com/in/fryderyk-frederick-szydlowski-2985a775/

https://www.embargoapp.com/

Kevin Kelly Article - 1,000 True Fans

https://kk.org/thetechnium/1000-true-fans/

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#229 Fergus Navaratnam-Blair Research Director at NRG - Can AI transform travel and hospitality

Thu, 21 Sep 2023 14:00:00 +0100

Fergus Navaratnam-Blair Research Director at National Research Group, a research agency that focuses on the intersection of media, culture, and technology.

In this conversation, Fergus breaks down AI; how AI can improve technologies, transform tasks in the travel industry, if consumers can truly trust where AI is now, human accountability through AI, and key points to think about when using AI in your organization.

Connect with Ferugs

https://www.linkedin.com/in/fergus-navaratnam-blair-aa0a72a1/

https://www.linkedin.com/company/national-research-group-a-stagwell-company/

https://nrgmr.com/

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#228 Reiner Kraft, PhD Founder at the Mindful Leader - find our inner power

Thu, 14 Sep 2023 14:00:00 +0100

This week's guest is Reiner Kraft, PhD founder of The Mindful Leader. The Mindful Leader focuses on mindful leadership methodologies to help leaders reach new levels of awareness, performance, energy, and resilience.

In this conversation, Reiner shares his story of where mindfulness first played a role in his life, the importance of operationalizing mindful knowledge into daily life, and tracking your mind vs. body KPIs. Through this understanding leaders will be able to stay present and stay in a calm state of mind within fast paced, stressful environments to ultimately upgrade your awareness, mind and body.

https://www.themindfulleader.net/

https://www.linkedin.com/in/reiner/

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#227 Jensen Cummings Founder at Best Served - Future proof your business

Thu, 07 Sep 2023 14:00:00 +0100

Jensen Cummings, 5th generation chef, 22+ years in the restaurant industry and recorded over 400 podcast episodes at the Best Served Podcast.

This week's conversation with Jensen takes a look at the restaurant industry and Jensen's viewpoints on how the industry is surviving, improvements he suggests, and actionable steps that can be done to improve the restaurant business model. He also shares how his experience has helped him see different vantage points in the industry to produce better chefs and employees.

Connect with Jensen

https://www.bestservedpodcast.com/

https://www.linkedin.com/in/jensen-cummings-09b9894b/

This podcast uses the following third-party services for analysis:

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#226 Paul Newnham Executive Director of SDG2 Advocacy Hub on Transforming the Food System

Thu, 31 Aug 2023 14:00:00 +0100

Paul Newnham is the Network Lead SDG2 Advocacy Hub, Chefs' Manifesto, and BeansisHow.

This week's conversation covers the current state of the food industry systems, and how we in food service can play a vital role in making it better for people and the planet. Paul shares how he is taking action with food operators and chefs to tackle challenges in the food industry.

Connect with Paul:

https://www.linkedin.com/in/paulnewnham/

https://www.instagram.com/paulnewnham/

https://twitter.com/paulnewnham

https://beansishow.org/

https://sdg2advocacyhub.org/chefs-manifesto

https://www.devex.com/news/opinion-why-beans-are-key-to-accelerating-a-change-to-our-food-system-105709

https://www.menusofchange.org/

https://www.bamco.com/blog/beans-is-how/

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#225 Jonatan Marc Rasmussen Co-Founder at All Gravy - The Employee Experience of The Future

Thu, 24 Aug 2023 14:00:00 +0100

Jonatan Rasmussen, Co-Founder of All Gravy, shares his passion for better employee engagement and how financial wellness plays a large role in retention and performance.

This conversation covers the importance of building employee experience through financial wellness, challenges businesses face and how mindset can affect performance, the benefit of tech within a business, and being self-aware as an operator.

Connect with Jonatan:

https://www.linkedin.com/in/jonatanmarc/

https://www.allgravy.com/

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#224 Ari Weinzweig Co-Founder at Zingerman's - The Power of Beliefs in Business!

Thu, 17 Aug 2023 14:00:00 +0100

Third time guest, Ari Weinzweig, co-founder of Zingerman's Community of Businesses, sits down to discuss the importance of knowing and understanding beliefs in the workplace.

Do you know what you believe and do you know what you don't believe? This week's conversation encourages self-reflection of your beliefs and how everyone fundamentally comes from a set of beliefs. Ari shares how knowing a company's set of beliefs aids in employee positivity and productivity.

Connect with Ari:

Ari Weinzweig: https://www.zingtrain.com/trainer/ari-weinzweig/

Zingerman's: https://www.zingermanscommunity.com/

Ari's Article on Succession planing: https://www.zingermanscommunity.com/2023/02/sharing-the-next-big-step-in-zingermans-history-perpetual-purpose-trust/

Previous interview on the show with Ari:

https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/

https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/

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#223 Julian Fris Founder & Principal Consultant at Neller Davies - How better food can change hospitals

Thu, 10 Aug 2023 14:00:00 +0100

This episode we connect with Julian Fris, Founder and Principal Consultant at Neller Davies. Through his experience in the food industry, Julian has made it his mission to prioritize what people want in the most cost effective way.

This conversation dives into the state of food in hospitals today, and Julian shares the strategies and tactics they have implemented to improve the quality of food in the NHS.

Connect with Julian

https://www.linkedin.com/in/julianfris/

https://nellerdavies.com/

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#222 Mike Hohnen Leadership Development Coach at Plays Well With Others - improve your relationships with others

Thu, 03 Aug 2023 14:00:00 +0100

Mike Hohnen found his start in the hospitality industry at a young age and through many trials and errors of being in business, he gained experience with about everything. After reflecting on his business ventures, he found that what he was most passionate about was the growth of leadership and how you get to become a good leader.

Mike's emphasis on catering to the "little people" and caring about the relationships of others has truly proven successful in the workplace. He shares the questions he asks leaders and items you can implement to become a successful growing leader in any job field ultimately.

Connect with Mike:

https://mikehohnen.com/

https://www.linkedin.com/in/mikehohnen/

https://vimeo.com/837628901/c2d7c77690?share=copy

https://hbr.org/2008/07/putting-the-service-profit-chain-to-work

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#221 Chris Hughes Business Coach, Mentor and Speaker - Your story is your biggest asset

Thu, 27 Jul 2023 14:00:00 +0100

This week we talk with Chris Hughes, expert on marketing and branding. Chris has worked with some of the most significant companies and mastered marketing by learning and teaching others what he is most passionate about - how to scale the story and culture.

In this discussion, Chris breaks down his formula for the best company vision and mission, owning your brand's purpose and bringing these alive through a book of culture.

Connect with Chris: https://www.linkedin.com/in/chrishughes102/

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#220 Oliver Winter Founder and CEO at a&o Hostels - on scaling culture.

Thu, 20 Jul 2023 14:00:00 +0100

Oliver Winter, Founder and CEO at a&o Hostels, went from travelling the world with his friends in cheap hostels to founding and running his own affordable yet safe, hostel chain.

In this episode, you will also hear how Oliver and his team have goals to go net zero by 2025, the plans they have implemented, and how their employees have participated in achieving and offering solutions to accomplish net zero emissions.

Links:

https://www.linkedin.com/in/oliver-winter-berlin/

Connect with the podcast

https://www.new-nutrition.com/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

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#219 Julian Melletin Director at New Nutrition Business - The biggest failures in the history of food

Thu, 13 Jul 2023 14:00:00 +0100

An expert in the food and beverage industry, Julian Melletin, Director of New Nutrition Business, shares his views and gives advice to any businesses looking to scale.

In this conversation, we discuss food data studies. We also cover food fads and trends and how these trends have changed the food industry throughout the years. Julian gives deep insight into New Nutrition's annual report 10 Key Trends in Food, Nutrition & Health and discuss how the power of the internet has greatly impacted consumer decisions on food and health. Julian examines the successes and failures of some of the more prominent food companies and what his advice would be to stay successful in this industry.

Links:

https://www.linkedin.com/in/julian-mellentin-8312962/

Connect with the podcast

https://www.linkedin.com/in/kat-parsons-743a0953/

Tune in via your favourite podcast platform - here

More episodes for you to check out here

This podcast uses the following third-party services for analysis:

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#218 Kat Parsons - Head of Diversity, Inclusion, and Belonging at ISS - on making work better

Thu, 06 Jul 2023 14:00:00 +0100

In today's episode, we talk with Kat Parsons, Head of Diversity, Inclusion and Belonging at ISS Facility Services UK and Ireland. Kat makes waves in her workplace by ensuring that each employee feels represented, heard and cared for.

We cover initiatives and programs that she's implemented in ISS, advice she would give to organizations to execute within their own business, and the overall importance of Diversity, Inclusion and Belonging in the workplace.

Connect with Kat:

www.iss.co.uk

Connect with the podcast

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Tune in via your favourite podcast platform - here

More episodes for you to check out here

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#217 Patrick McDermott, Founder of DigiTally, on Tackling Food Waste and Increasing Margins

Thu, 29 Jun 2023 14:00:00 +0100

In today’s episode, we welcome guest Patrick McDermott, founder of DigiTally, a business that helps retail and hospitality businesses reduce waste and increase margins through digital stock-taking services. Patrick believes that the food waste problem in the developed parts of the world is a serious issue and that it is time for the industry to take responsibility.

We delve into the importance of understanding margins, reducing food waste, and training employees for success. Patrick also uncovers engaging with non-monetary figures, digitalising food inventory, and why hard decisions lead to better long-term outcomes.

Links:

‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339

DigiTally: https://www.digitally.io/

Patrick’s LinkedIn: https://ie.linkedin.com/in/patrickmcdermottdt

Connect with the podcast:

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

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#216 Ashley Godfrey, Professor, on Creating a Positive Workplace Culture

Thu, 22 Jun 2023 14:00:00 +0100

In this episode, we are joined by Ashley Godfrey, a hospitality industry expert. After working at Westgate Resorts for six years, she achieved her goal of becoming the director of the recreation department. She then went on to work at Walt Disney World as a management intern, where she quickly climbed the ladder to become a resort duty manager. Unfortunately, COVID-19 led to Ashley's furlough from her job, but ultimately led her to her dream job of teaching hospitality management courses at Escoffier School Of Culinary Arts.

Tune in as Ashley shares insights on providing a great customer experience, handling negative online reviews, and the rising costs in the industry. She also emphasizes the importance of empathy in the workplace, providing plant-based menu options, and treating employees well.

Links:

LinkedIn: https://www.linkedin.com/in/ashleygodfrey

Escoffier School Of Culinary Arts: https://www.escoffier.edu/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

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#215 Chantelle Nicholson, Chef and Owner of Apricity, on Learning from Biodiversity for Business Growth

Thu, 15 Jun 2023 14:00:00 +0100

As a plant-based food advocate, Chantelle Nicholson grew up in New Zealand surrounded by seasonal produce and her love for plants. She is a multi-award winning chef, owner of Apricity Restaurant (Michelin Green Star 2023) in Mayfair, former chef-owner of now-closed and much-loved Covent Garden restaurant Tredwells (the recipient of a green Michelin star in 2021) and All’s Well, a ‘pandemic pop-up’.

This was a fascinating conversation where Chantelle talks candidly about food education, building inclusive experiences, operating a restaurant five days a week (not seven!), building time for recovery and recuperation – and what ‘Apricity’ means.

Links:

‘Planted’ by Chantelle Nicholson: https://www.amazon.com/dp/0857834487

Apricity: https://www.apricityrestaurant.com/

Chantelle’s website: https://www.chantellenicholson.com/

Chantelle’s Instagram: https://www.instagram.com/chef_chantelle/

Chantelle’s LinkedIn: https://www.linkedin.com/in/chantelle-nicholson-7a01a944/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

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#214 Jeff Grass, CEO of HUNGRY, on Disrupting the Corporate Catering World

Thu, 08 Jun 2023 14:00:00 +0100

HUNGRY is disrupting the $100 billion business food and events industry with a food-tech marketplace and logistics platform. It provides food and engagement solutions for businesses, powered by top local chefs and entrepreneurs.

Today we’re joined by the CEO, Jeff Grass, to learn more about corporate catering in the 21s century. We delve into how to scale a culture, a system for feedback loops, providing food experiences, and storytelling through new technologies.

Links:

HUNGRY: https://tryhungry.com/

Jeff’s LinkedIn: https://www.linkedin.com/in/jeffgrass

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

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#213 Dan Hudson, CEO and Founder of GiGL, on Recruiting the Gen Z Workforce

Thu, 01 Jun 2023 14:00:00 +0100

Dan Hudson is the CEO and Founder of GiGL, the anti-CV tech startup making recruitment less boring. Featured in the Startups100 list of top startups of 2023, they are re-shaping the recruitment market with their video-based recruitment platform by delivering a fast, efficient, friendly and fun process for everyone.

In this conversation, Dan unpacks more about his background and how he founded the business. We also explore why volatility is an opportunity, the need to change the way we hire Gen Z, how they have eradicated ‘ghosting’ in the application process, and some learning from operating as a tech-first business.

Links:

GiGL: https://www.getgigl.com/

Dan Hudson’s LinkedIn: https://www.linkedin.com/in/dan-hudson-2736932/

GiGL LinkedIn: https://www.linkedin.com/company/getgigl/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

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#212 Pilar Garcia, Founder of Pendulo, on How to Be Profitable and a Force For Good

Thu, 25 May 2023 14:00:00 +0100

If you want to improve your profits in your restaurant, Pilar is your go-to expert. She is the Founder of Pendulo, which supports independent restaurants, pubs and cafes to be more profitable with our software, consultancy and tailor-made solutions.

In this interview, we explore why so many businesses operate on losses, Pilar’s experience of “starting from scratch” after losing all of her customers’ data, the power of building strong relationships, and the importance of supporting your local community.

Links:

‘One Minute Manager’ by Kenneth Blanchard and Spencer Johnson: https://www.amazon.com/dp/074350917X

‘Who Moved My Cheese’ by Kenneth Blanchard and Spencer Johnson: https://www.amazon.com/dp/B07F7LS2ZW

‘Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339

Pendulo: https://penduloforce.com/

Pilar’s LinkedIn: https://uk.linkedin.com/in/pilargarcia-penduloforce

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

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#211 Deepak Ohri, Chief Happiness Officer at lebua Hotels & Resorts, on the Power of Education and Mentoring

Thu, 18 May 2023 14:00:00 +0100

Hotel owner and author of the book ‘A Bridge Not Too Far’, Deepak Ohri, joins the show for the second time. He is the CEO and Chief Happiness Officer at lebua Hotels & Resorts, Bangkok-based luxury hotels and restaurants company with locations in Thailand, India, and New Zealand.

We reflect on how he came to run a hotel and discusses the importance of balancing material desires with principles. Deepak also talks about his new book and how he applies these principles in his everyday life, and the need to put people first.

Links:

‘A Bridge Not Too Far’ by Deepak Ori: https://www.amazon.co.uk/Bridge-Not-Too-Far-Creativity/dp/1957807830

‘The Great Game of Business’ by Jack Stack: https://www.amazon.co.uk/dp/B012HTR7V6/

#87 Deepak Ohri, CEO Lebua Hotels and Resorts, on Emotional Touch Points: https://www.hospitalitymavericks.com/87-deepak-ohri-ceo-lebua-hotels-and-resorts-on-emotional-touch-points/

Lebua Hotels & Resorts: https://lebua.com/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

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#210 Rie Kattrup Lorentzen, UK Head of Food at Ole & Steen, on Leading with Empathy

Thu, 11 May 2023 14:00:00 +0100

Today I’m joined by a fellow Dane – Rie Kattrup Lorentzen. She is currently the UK Head of Food at Ole & Steen, and has previously worked for some amazing brands like Wagamama, Whitebread and Bills Restaurants. It’s fascinating to learn about her incredible journey as a chef and working in a male-dominated industry.

The conversation sheds light on the challenges that women face in the culinary industry and the impact that they can still make despite the obstacles. Tune in as we unpack more about giving teams clear direction, advice for female leaders, learning from mentors, and the art of keeping dishes simple.

Links:

Rie Kattrup Lorentzen’s LinkedIn: https://uk.linkedin.com/in/rie-kattrup-lorentzen-72444b3

Ole & Steen: https://oleandsteen.co.uk/

Connect with the podcast:

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#209 Matt Tebbit, Head of Bars & Dining at University of Reading, on the Menus of Change

Thu, 04 May 2023 14:00:00 +0100

Matt Tebbit is spearheading the University of Reading’s emphasis on human and planetary health by using the Menus of Change guiding principles and by supporting cross-institutional collaborations for both learning and research. He is currently the university’s Head of Bars and Dining.

We delve into the university's approach to food and menus, particularly the Menus of Change, a ground-breaking initiative by The Culinary Institute of America and Harvard T.H. Chan School of Public Health. The conversation also covers the challenges of implementing sustainable and ethical food practices in catering and how the university is working towards these goals.

Links:

Menus of Change: https://www.menusofchange.org/

Giving Food More Thought: http://www.givingfoodmorethought.com/

Matt’s LinkedIn: https://www.linkedin.com/in/matt-tebbit-06a18a3a/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

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#208 Polly Robinson, Executive Coach, on the Difference Between Leadership and Management

Thu, 27 Apr 2023 14:00:00 +0100

Polly Robinson is a coach who specialises in leadership coaching for hospitality businesses. She joins the show to share her story and explain how she works with clients, including running leadership development workshops and participating in a government-funded program.

Find out about the impact of leadership coaching for business growth, working in a VUCA (Volatility, Uncertainty, Complexity and Ambiguity) environment, and the importance of challenging oneself and others to reach their potential.

Links:

Polly’s Website: https://pollyrobinson.co.uk/

Polly’s Instagram: https://www.instagram.com/polly_robinson_coach/

Polly’s LinkedIn: https://www.linkedin.com/in/pollyannrobinson/

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#207 Yulia Bolotina from Gategroup & Hannah Surowinski from The Humane League, on the Sustainable Impact of Cage-Free Eggs

Thu, 20 Apr 2023 14:00:00 +0100

Today we get an insight into what can be achieved when a business is used as a force for good and makes significant changes in their food supply chain – through cage-free eggs. We are joined by expert two guests: Yulia Bolotina, the Global Head of ESG at Gategroup – a global leader in airline catering, and Hannah Surowinski, the Global Corporate Relations Manager at The Humane League, an international nonprofit that is ending the abuse of animals raised for food.

In this episode, we touch on the challenges of creating a positive business model, ethical sourcing in the catering industry, the role of collaboration to create change, ESG reporting, and so much more.

Links:

The Humane League: https://thehumaneleague.org/

Gategroup: https://gategroup.com/

Open Wing Alliance: https://openwingalliance.org/

Fast Action Network: https://thehumaneleague.org/fast-action-network

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#206 Jacob Dahl, Author and Investor, on Our Relationship with Time

Thu, 13 Apr 2023 14:00:00 +0100

Time is a concept many of us are obsessed with, but it’s totally subjective. Jacob Dahl joins me to unpack the nature and experience of time for a better life. He was, until recently, a Senior Partner at McKinsey & Company, after spending 26 years at the global consulting firm. Today, he is a board member of a leading international bank and continues to be a serious student of science.

We find out about his journey and how he became obsessed with time. Jacob shares insights about time management, how to view time differently, and how to use it to our advantage. We also touch on the struggles of managing time during difficult times in business and the importance of understanding the concept of time.

Links:

‘In Search of Time’ by Jacob Dahl: https://www.amazon.com/dp/1911687425

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#205 Eleanor Rees, Nutritionist, on Nutritional Knowledge for Long-Term Health and Performance

Thu, 06 Apr 2023 14:00:00 +0100

Today we explore the role of food in physical and mental performance. We are joined by Eleanor Rees, a nutritionist whose goal is to help everyone improve their overall health and lifestyle. Her areas of expertise include assisting with weight loss, helping with muscle gain or guiding those transitioning from amateur to professional sport.

In this episode, we discuss the benefits of scratch cooking, the importance of plant-based foods, and how nutrition impacts mood and brain function. Eleanor also shares how to use food as a vehicle for performance and breaks down some of the confusing advice around nutrition.

Links:

Eleanor’s website: https://www.eleanorrees.co.uk/

Elearnor’s Instagram: https://www.instagram.com/ditchthemyth/

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#204 Richard Coldlough, MD of Parogon Group, on Nurturing Culture Carriers

Thu, 30 Mar 2023 14:00:00 +0100

Based in Staffordshire, Parogon pub group is a privately owned, independent company started in 2007 and led by 5 local friends with a wealth of industry and business knowledge. It’s their mission to provide fabulous restaurants for local and surrounding communities to visit, enjoy and receive excellent customer service. We are joined by Richard Coldlough, the MD of the business, to learn how they have been expanding over the years.

In this conversation, Richard talks about creating a winning business formula, their focus on being a premium brand, the importance of growing at speed of what is comfortable, promoting their internal staff to leaders, and how Richard priorities working on – not in – the business.

Links:

Yapster: https://www.yapster.info/

‘Traction’ by Gino Wickman: https://www.amazon.co.uk/dp/1936661837

‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/0712676090/

Parogon Group: https://parogongroup.co.uk/

Richard’s LinkedIn: https://uk.linkedin.com/in/richard-colclough-615b391a

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#203 Ross Ivers, CEO and Founder of rezexe, on Selling Time and Rethinking Reservations

Thu, 23 Mar 2023 14:00:00 +0100

The Irish start-up rezexe helps operators who want full capacity by reducing the number of no-shows. Through their technology and data, they can enable trade in places on reservation and on waiting lists. It saves restaurants lost revenue and a lot of frustration. Ross joins the show to talk about the marketplace of reservations that benefits everyone.

In this episode, we discuss the impact of no-shows, the need to be transparent with data, the psychology behind paying a premium, the importance of customer service, and why the biggest risk comes from not making decisions.

Links:

#143 Dino Joannides, Advisor and Senior Executive at Bizimply and rezexe, on Doing Your Homework: https://www.hospitalitymavericks.com/143-dino-joannides-advisor-and-senior-executive-at-bizimply-and-rezexe-on-doing-your-homework/

resexe: https://rezexe.co.uk/

Connect with Ross on LinkedIn: https://www.linkedin.com/in/ross-ivers-846595197/

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#202 Christian Mouysset, Co-Founder of Tenzo, on the Experimental Mindset

Thu, 16 Mar 2023 14:00:00 +0100

Today we explore actionable business intelligence and forecasting for restaurants. We are joined by Christian Mouysset, Co-Founder of Tenzo, who is currently revolutionizing restaurant operations. The restaurant management and sales forecasting app works with leading brands such as The Breakfast Club, Pizza Pilgrims, and Nando’s.

In this episode we discuss Tenzo’s goals for long-term growth, addressing the major industry issue with food waste, using AI to experiment, how Christian gets comfortable with failure, being a category leader – and setting the bar high when hiring.

Links:

‘Play Bigger’ by Al Ramadan, Dave Peterson, Christopher Lochhead, Kevin Maney: https://www.amazon.co.uk/dp/0062407619

Tenzo: https://www.gotenzo.com/

HRC 2023: https://www.hrc.co.uk/

Christian’s LinkedIn: https://uk.linkedin.com/in/christian-mouysset-62498a10

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#201 Jamie Ryder, Founder Of Stoic Athenaeum, on Applying Stoicism To Hospitality

Thu, 09 Mar 2023 14:00:00 +0100

Stoicism, the ancient Greek school of philosophy, resonates today more than ever. It maintains that your thoughts and beliefs create the world you inhabit, not external circumstances, so you need to take responsibility for your mind. Find out in this episode how this can be applied directly to hospitality.

We are joined by Jamie Ryder, Founder Of Stoic Athenaeum, who has a philosophy-led approach to his content marketing business. Tune in as we discuss learning to suffer less, three practices all leaders need to apply, and the power of journaling. He shares plenty of nuggets and resources, so check them out in the show notes below.

Links:

The Daily Stoic Podcast: https://dailystoic.com/podcast/

‘The Alchemist’ by Paulo Coelho: https://www.amazon.co.uk/dp/0722532938/

‘The Obstacle Is The Way’ by Ryan Holiday: https://www.amazon.co.uk/dp/1781251495/

‘How to Think Like a Roman Emperor’ by Donald Robertson: https://www.amazon.co.uk/dp/1250621437/

‘Breakfast with Seneca’ by David Fideler: https://www.amazon.co.uk/dp/1324036605/

‘How to Live: A Life of Montaigne’ by Sarah Bakewell: https://www.amazon.co.uk/dp/009948515X/

Yamato Magazine: https://yamatomagazine.home.blog/

Jamie’s LinkedIn: https://uk.linkedin.com/in/jamie-ryder

Stoic Athenaeum: https://stoicathenaeum.com/

Jamie’s Newsletter: https://drinktothat.substack.com/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#200 Kate Nicholls, CEO at UKHospitality, on Campaigning for the Future of Hospitality

Thu, 02 Mar 2023 14:00:00 +0100

Welcome to the 200th episode of the Hospitality Mavericks podcast! Today’s episode is a timely conversation, as we are joined by Kate Nicholls, CEO at UKHospitality, a trade group that represents the UK hospitality and tourism industry. With all the big issues that we’re facing – debt, energy, inflation, and so on – how can we not just survive, but thrive?

Kate answers this question and so much more as we reflect on the impact of global economic pressures. We also discuss strategies for hiring the next generation, the renewed appreciation for hospitality from the average consumer, the importance of investing in training and development – and what we can learn from the timeless classic ‘Wuthering Heights’.

Links:

‘Wuthering Heights’ by Emily Brontë: https://www.amazon.co.uk/dp/1853260010

UKHospitality: https://www.ukhospitality.org.uk/

Kate’s Twitter: https://twitter.com/UKHospKate

Kate’s LinkedIn: https://uk.linkedin.com/in/kate-nicholls-obe-093b0514

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#199 Denise Pane, Founder and CEO of Access Design Studio, on Digital Accessibility

Thu, 23 Feb 2023 14:00:00 +0100

There is a massive business case and social responsibility to ensure that your digital presence is accessible for all. Denise Pane joins the show to run through what you can do to help 25% of the worldwide population who require better digital accessibility – from ADHD, trembling hand, epilepsy, and more. She is the Founder and CEO of Access Design Studio, a web development agency that knows how to create websites that convert to people of all abilities.

In this episode we explore some of the low hanging fruit to get you started today, top tips for creating an amazing UX for everyone, how Denise leads her team virtually, and how to manage your fears.

Links:

Web Content Accessibility Guidelines: https://www.w3.org/WAI/standards-guidelines/wcag/

‘The Compassionate Mind’ by Paul Gilbert: https://www.amazon.co.uk/dp/1849010986

Accessibility Facts Infographic: https://accessdesignstudio.com/resources/#accessibility-facts-infographic

Access Design Studio: https://accessdesignstudio.com/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#198 Ed Brown and Griff Holland, Founders of Zedible, on Decarbonising the Food Sector

Thu, 16 Feb 2023 14:00:00 +0100

Today we’re joined by the first ever guests of Hospitality Mavericks – Ed Brown and Griff Holland, Founders of Zedible. There was a lot to catch up on since I interviewed them in 2018, and it was fascinating to learn more about their platform Zedible, which helps food and hospitality businesses map and track their carbon footprint from the supply chain.

Find out how you can make carbon reduction a hard-core KPI in your business. We also explore setting up businesses as a force for change, their key learnings in building this platform, and the most significant challenges for the industry now and how to solve them.

Links:

#1: Building Culture and the Friska Story With Griff Holland, Co-Founder of Friska: https://www.hospitalitymavericks.com/1-building-culture-and-the-friska-story-with-griff-holland-co-founder-of-friska/

Zero Carbon Forum: https://zerocarbonforum.com/

Hybrid Burger – The Guardian: https://www.theguardian.com/commentisfree/2022/nov/07/soaring-demand-meat-hybrid-burger-blending-benefits

‘The Obstacle Is The Way’ by Ryan Holiday: https://www.amazon.co.uk/dp/1591846358

‘Splendidly Unreasonable Inventors’ by Jeremy Coller: https://www.amazon.co.uk/dp/B00314UGBA/

Everything Everywhere All at Once (2022): https://www.imdb.com/title/tt6710474/

‘Faith, Hope and Carnage’ by Nick Cave and Sean O'Hagan: https://www.roughtrade.com/gb/product/nick-cave-and-sean-o-hagan/faith-hope-and-carnage/paperback

Zedible: https://zedible.io/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#197 Ludovica De Pieri, Founder of Reveal My Food, on Safer and Healthier Food For All

Thu, 09 Feb 2023 14:00:00 +0100

Ludovica De Pieri is a Public Health Nutritionist and the Founder of Reveal My Food. Her speciality is in Behaviour Change applied to food allergies management and weight loss intervention in the adult population. With Reveal My Food, it’s Ludovica’s mission to measure the impact that the hospitality sector can have in shaping healthier lives.

In this discussion we explore the trends around how important allergens and nutritional information are when making a restaurant decision. We also talk about making hard decisions, the role of food for optimal health, building a business as a force for good – and the power of pausing to make a coffee.

Links:

#175 Nisha Katona, Founder and CEO at Mowgli, on Big Plans for Small Businesses: https://www.hospitalitymavericks.com/175-nisha-katona-founder-and-ceo-at-mowgli-on-big-plans-for-small-businesses/

#29: Enriching Lives With Mowgli's Nisha Katona, Founder of Mowgli Street Food: https://www.hospitalitymavericks.com/29-enriching-lives-with-mowglis-nisha-katona-founder-of-mowgli-street-food/

Ludovica’s LinkedIn: https://uk.linkedin.com/in/ludovica-de-pieri-77269b14a/en

Email: hello@revealmyfood.com

Reveal My Food: https://www.revealmyfood.com/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#196 Candace MacDonald, Co-Founder of Carbonate, on Staying Ahead of the Curve

Thu, 02 Feb 2023 14:00:00 +0100

The hospitality industry is in a state of reinvention. Today we unpack how with Co-Founder and Managing Director Corbonate, Candace MacDonald. The brand communications and creative services agency specialises in food, beverage and hospitality, and for the last 15 years, have been producing free trend reports for the industry, which we delve into in this episode.

Tune in as we also explore solving some of the biggest challenges in our industry, the future of plant-based and what it means for the customer in 2023, the power of audio, and preparing for the Metaverse.

Links:

James Beard Foundation: https://www.jamesbeard.org/

Carbonate: https://www.carbonategroup.com/

Candace’s LinkedIn: https://www.linkedin.com/in/candacemacdonald

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#195 Gavin Rothwell, Founder of Food Future Insights, on Creating Better Food Experiences

Thu, 26 Jan 2023 14:00:00 +0100

Gavin Rothwell is a food retail analyst who specialises in the food-to-go market. He supports businesses in creating better food experiences and has a passion for traveling the world to see the different food and retail aspects of different countries. Gavin joins the show to talk about the food-to-go market and some of the opportunities that lie in the future.

Tune in as explore overall trends in the UK food retail industry, what Gavin has learnt from his food safari programs, the power of restaurant and supermarket collaborations, the use of technology in food-to-go outlets, what the role of food is in creating a better planet – and so much more.

Links:

Dom's Kitchen & Market: https://domschicago.com/

Gavin’s LinkedIn: https://uk.linkedin.com/in/gavinrothwell

Food Future Insights: https://www.foodfuturesinsights.com/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#194 Jeremy Gall, Founder and CEO at Breezeway, Delivering More Human Experiences

Thu, 19 Jan 2023 14:00:00 +0100

Breezeway is a leading property operations and services platform for short-term rentals. The CEO and Founder, Jeremy Gall, shares his entrepreneurial journey and how it led him to launching Breezeway. It’s an interesting conversation about why property management is at the beginning of a massive shift, and how all businesses can learn from the vacation rental industry.

In this episode we discuss our relationship with technology, what we can learn from the most successful operators, understanding the powers of servant leadership, and how Breezeway operates remotely with its team, as well as Jeremy’s predictions for the industry and the opportunities ahead.

Links:

‘The One Minute Manager’ by Ken Blanchard and Spencer Johnson: https://www.amazon.co.uk/dp/0007107927

Jeremy’s LinkedIn: https://www.linkedin.com/in/jeremiahgall

Breezeway: https://www.breezeway.io/

Jeremy’s email: jeremy@breezeway.io

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#193 Ally Gordon, Coach and Mentor, on Setting the Right Goals

Thu, 12 Jan 2023 14:00:00 +0100

Ally Gordon has over twenty years of experience helping business leaders, professionals and individuals realise their potential. Through his past experience as a Senior Manager and Director in a number of high profile businesses, Ally has led the growth and redirection of junior management through to board level, in sole traders, start-up businesses right through to global corporates.

Ally joins the show for the second time to share how we can all set better goals for ourselves – and how we can actually achieve them this time. We delve into having an accountability partner, setting boundaries, visioning, being clear on your beliefs and values, and the power of writing things down.

Links:

#95 Ally Gordon, Coach and Mentor, on Your Belief System: https://www.hospitalitymavericks.com/95-ally-gordon-coach-and-mentor-on-your-belief-system/

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing: https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/

LinkedIn: https://uk.linkedin.com/in/ally-gordon-coaching

Ally’s Website: http://allygordoncoaching.com/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#192 Dr Vikki Barnes, Founder of Positive Wellbeing, on Happiness as a Measure for Society

Thu, 05 Jan 2023 14:00:00 +0100

Through consultation, programmes and speaking engagements, Dr Vikki Barnes supports organisations across industries in making the most of people and creating cultures that people are proud to be a part of. It was an honour to have Vikki return to the show for the second time, as we find out what she has been up to since we spoke in July 2020, including some insights from her latest book ‘Free Happiness’.

In this episode, we explore how organisations can build a happy culture for their people, what we can learn from the Stoics, having reflective time, why vulnerability is key to navigating the unknown, and why happiness should be an index measured across society.

Links:

#62 Leading with radical acceptance with Dr Vikki Barnes, Clinical psychologist and Founder of Positive Wellbeing: https://www.hospitalitymavericks.com/62-leading-with-radical-acceptance-with-dr-vikki-barnes-clinical-psychologist-and-founder-of-positive-wellbeing/

‘Free Happiness’ by Dr Vikki Barnes: https://www.amazon.co.uk/dp/B0997RJW3L

‘Daring Greatly’ by Brené Brown: https://www.amazon.co.uk/dp/0241257409

‘Atlas of the Heart’ by Brené Brown: https://www.amazon.co.uk/dp/B09FFKW89M/

Vikki’s Website: https://www.drvikkibarnes.com/

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#191 John Mason, Founder of Sideways, on Continuous and Spontaneous Learning

Thu, 29 Dec 2022 14:00:00 +0100

Today’s guest, John Mason, has a deep purpose of trying to make learning better and easier for everyone. He is the founder of Sideways, a hospitality learning and knowledge-sharing platform that helps teams to get better every day. We dive into John’s story and why he built Sideways, and how John struggled with the traditional ways of learning in school and the early parts of his career.

This was a fascinating conversation where John shares their company philosophy of “Help One Help Many”, how we learn better together, and how we can find knowledge and learning from everywhere, and hospitality brands like Pizza Pilgrims have leveraged learning.

Links:

John Mason’s LinkedIn: https://uk.linkedin.com/in/masonjohn

Sideways: https://sideways.ai/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#190 Paul McCarthy, CEO and Founder of Snapfix, on Getting Operations Done Faster and Better

Thu, 22 Dec 2022 14:00:00 +0100

Paul McCarthy is the CEO and Founder of Snapfix, which is the simplest Facilities and Maintenance Platform in the world. Paul’s background is in software development, and in parallel he has always been involved in managing buildings as part of a family business – both residential and commercial buildings.

Tune in to this episode as we explore how Snapfix can assist the operations team in gaining greater visibility and completing tasks more quickly and effectively. We also touch on keeping technology features simple, the power of communicating through a universal language, making space for mistakes, and celebrating the unsung heroes of hospitality: housekeeping teams.

Links:

Snapfix: https://snapfix.com/

‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/0712676090

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#189 Mathieu Gorge, CEO and founder of VigiTrust, on Cybersecurity and How to Not Get Hacked

Thu, 15 Dec 2022 14:00:00 +0100

There are only two kinds of companies: the one that has been hacked… and the one that hasn’t yet. To find out how to keep your hospitality business secure, tune in to this episode as we are joined by Mathieu Gorge, CEO and founder of VigiTrust. The award-winning provider of Integrated Risk Management (IRM) SaaS solutions helps companies around the world in the hospitality, retail, transportation, higher education, government, healthcare, and eCommerce industries.

This is a fascinating episode as it affects us all. We take a deep dive into what cyber security is – and why it is important for the C-suite to be heavily involved in this and what the impact can be if you get hacked. We also delve into Mathieu’s Five Pillars of Security framework, what to train your staff, and what to be aware of when collecting sensitive data.

Links:

‘The Cyber Elephant In The Boardroom’ by Mathieu Gorge: https://www.amazon.co.uk/dp/1950863417

VigiTrust: https://vigitrust.com/

Mathieu Gorge’s website: https://mathieugorge.com/

Mathieu Gorge’s LinkedIn: https://ie.linkedin.com/in/mgorge

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#188 Myles Downey, Performance Coaching and Leadership Expert, on Self-Trust

Thu, 08 Dec 2022 14:00:00 +0100

Myles Downey is an authority on Performance Coaching and Leadership. He was the founder of The School of Coaching, for many years, a much-respected provider of coach training and executive coaching in the UK and Europe. Myles is the author of ‘Effective Modern Coaching’, ‘Effective Coaching’ and ‘Enabling Genius – a mindset for success in the 21st Century.

I truly enjoyed this reflective conversation as we explored tapping into your own leadership style. Tune in to this episode as we discuss redefining what we mean by ‘authority’, what it means to trust yourself, what we can learn from Myles’ own coaching style and some great books that have had a huge influence on his success.

Links:

‘Effective Modern Coaching’ by Myles Downey: https://www.amazon.co.uk/dp/190779476X

‘Effective Coaching’ by Myles Downey: https://www.amazon.co.uk/Effective-Modern-Coaching-Myles-Downey/dp/190779476X/

‘Enabling Genius – a mindset for success in the 21st Century’ by Myles Downey: https://www.amazon.co.uk/dp/1910649538

‘Inner Game of Tennis’ by Timothy Gallwey: https://www.amazon.co.uk/dp/1447288505/

‘The Obstacle Is The Way’ by Ryan Holiday: https://www.amazon.co.uk/dp/1781251495/

‘Mindset’ by Dr Carol Dweck: https://www.amazon.co.uk/dp/147213995X/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#187 Simon Elliott, Founder of Profit Hound, on Food Profitability and Consistency

Thu, 01 Dec 2022 14:00:00 +0100

Profit Hound was founded by Simon Elliott in 2020 to help food businesses become more profitable. From being the only boy in Home Economics at 13, to his career in food profit consultancy for 25 years – and then launching Profit Hound – Simon has achieved a lot along his journey.

Tune in to this episode as Simon shares some practical tips on how you can boost profitability – from upselling, simple menu changes and keeping consistent. He also shares some common myths about cutting costs, as well as the major challenges hospitality is facing right now, and what to consider for Q1 2023.

Links:

Simon’s LinkedIn: https://uk.linkedin.com/in/simon-elliott-profithound

Profit Hound: https://www.profithound.co.uk/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#186 Bryan Adams, CEO and Founder of Ph.Creative, on Telling Your Employer Branding Story

Thu, 24 Nov 2022 14:00:00 +0100

Whether you are a global organization or a small independent, we all need an Employer Brand that reflects the business authentically. Bryan Adams is the CEO and founder of Ph.Creative, a global employer branding agency, working with clients like Continental, Apple and Nike. Bryan is also co-author of two books, ‘Getting Goosebumps’ and ‘Give & Get Employer Branding’.

In this conversation, Bryan and I discuss how to make your brand stand out, shape your reputation, and bring clarity to your proposition as an employer. We also discuss the power of communicating challenges and adversity, considering your company's ‘citizenship’, and having a strong, simple employee value proposition.

Links:

‘Getting Goosebumps’ by Bryan Adams and Dave Hazlehurst: https://www.amazon.co.uk/dp/0993022154

‘Give & Get Employer Branding’ by Bryan Adams and Charlotte Marshall: https://www.amazon.co.uk/gp/product/B084ZCJWTJ/

Ph.Creative: https://www.ph-creative.com/

‘Peak’ by Chip Conley: https://www.amazon.co.uk/dp/0787988618

‘Black Box Thinking’ by Matthew Syed: https://www.amazon.co.uk/dp/1473613779

‘A Ride of a Lifetime’ by Bob Iger

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/

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#185 Bart-Jan Leyts, Founder and CEO of Loreca, on Boosting Hotel Revenue with an Algorithm

Thu, 17 Nov 2022 14:00:00 +0100

Loreca is a startup that helps hotels rank higher on travel search engines using an algorithm that today’s guest, Bart-Jan Leyts, had designed – and boosting the revenue of a hotel or Bed and Breakfast by approximately 24%. I had to invite Bart-Jan on to the show to learn more about this platform, and explore the overall bigger picture of tech in the hospitality industry.

It was fascinating to hear what Bart-Jan has learnt from working closely with both big and small operators. In this conversation, we reflect on the impact of inflation, flexible pricing models, analysing your company’s data, and some sound advice for young business founders.

Links:

Loreca: https://loreca.be/

Connect with Bart-Jan Leyts on LinkedIn: https://be.linkedin.com/in/bart-jan-leyts-b427151b1

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#184 Michael Radley, Co-Founder of Nibble, on Influencer Marketing Built For Hospitality

Thu, 10 Nov 2022 14:00:00 +0100

You don’t need Kim Kardashian or Joe Wicks to promote your business – but micro-level independent influencers who resonate with your audience. Nibble was launched in 2021 to make influencer marketing simple and quick for restaurants and influencers. The platform connects brands with the right local influencers to get more customers through the door. Today we’re joined by co-founder Michael Radley to discuss why all hospitality brands need to leverage this marketing channel – and where to get started.

Tune in to this conversation as we explore having a list of blunders, why business owners need to keep Instagram and TikTok front of mind, how to market niche products and some of the common obstacles and misconceptions that stop brands from working with influencers.

Links:

Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/

Yorkshire Burrito: https://www.yorkshireburrito.com/

Humble Crumble: https://www.humble-crumble.com/

JoliaApp: https://joliapp.com/

Nibble on Instagram: https://www.instagram.com/nibbleapp/

Nibble on TikTok: https://www.tiktok.com/@nibbleapp

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#183 Annica Wainwright, Co-Founder of 2Forks, on Boosting Your Business Through Storytelling

Thu, 03 Nov 2022 14:00:00 +0100

Today I am joined by a fellow Scandinavian, Annica Wainwright, to talk about her business 2Forks, and how she has been able to elevate her business and brand through copywriting. 2Forks offers copywriting, content strategy and consultancy services. They help restaurants and brands connect with consumers through engaging food and drink content.

It was great speaking with Annica in person in the Brighton studio. In this episode, Annica talks about the core principles of persuasion, how she trains people to write their own copy, collaborating with clients, her ‘magic two-question survey’, and what developments in tech she’s excited to see.

Links

‘Influence: Science and Practice’ by Robert Cialdini: https://www.amazon.co.uk/dp/0205609996

The Food Marketing Club: https://www.facebook.com/groups/foodmarketingclub/

2Forks: https://www.2forks.co.uk/

Annica’s LinkedIn: https://www.linkedin.com/in/annicawainwright/

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📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

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#182 Bo Burlingham, Author of ‘Small Giants’, on Building a Business That Lasts Forever – PART TWO

Thu, 27 Oct 2022 14:00:00 +0100

Join the second part of my conversation with Bo Burlingham – the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously worked at Inc. magazine for over 30 years as senior editor, executive editor, and editor at large.

In this part of the interview, Bo continues to share his research process for writing ‘Small Giants’. We also talk about having a business ‘mojo’ or ‘magnetism’, how we can apply his timeless knowledge to the current world, making space for innovation, and why he is researching more into ‘evergreen’ businesses.

Links:

The Small Giants Community: https://smallgiants.org/

The Small Giants Leadership Academy: https://smallgiants.org/leadership-academy/

‘Small Giants’ by Bo Burlingham: https://www.amazon.com/gp/product/B010N18JVC

‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339

‘Finishing Big’ by Bo Burlingham: https://www.amazon.com/gp/product/B00FZCJQVC/

Union Square Hospitality Group: https://www.ushg.com/

‘Setting the Table’ by Danny Meyer: https://www.amazon.com/dp/0060742763

Zingerman’s: https://www.zingermans.com/

The Coolest Small Company in America | Inc.com: https://www.inc.com/magazine/20030101/25036.html

‘Great By Choice’ by Jim Collins: https://www.amazon.com/dp/0062120999

Clayton Christensen: https://claytonchristensen.com/

‘BE 2.0’ by Jim Collins and William Lazier: https://www.amazon.com/dp/0399564233/

#180 The Six Tenets of Agile Hospitality: https://www.hospitalitymavericks.com/180-the-six-tenets-of-agile-hospitality/

#181 Bo Burlingham, Author of Small Giants – PART ONE: https://www.hospitalitymavericks.com/181-bo-burlingham-co-author-on-the-great-game-of-business-part-one/

Hospitality and The Infinite Game #007: Small Giants: https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-007-small-giants/

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#181 Bo Burlingham, Author of Small Giants – PART ONE

Thu, 20 Oct 2022 14:00:00 +0100

Bo Burlingham’s work has had a huge impact on my work at Hospitality Mavericks. He is the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously worked at Inc. magazine for over 30 years as senior editor, executive editor, and editor at large.

It’s a great honour to have Bo on the show. This interview will be shared with you in two parts – join me in part one as we delve into his early days of writing, working with Jack Stack’s revolutionary system of Open-Book Management, what inspired Bo to write ‘The Great Game of Business’, and so much more.

Links:

‘Small Giants’ by Bo Burlingham: https://www.amazon.com/gp/product/B010N18JVC

‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339

‘Finishing Big’ by Bo Burlingham: https://www.amazon.com/gp/product/B00FZCJQVC/

Union Square Hospitality Group: https://www.ushg.com/

‘Setting the Table’ by Danny Meyer: https://www.amazon.com/dp/0060742763

Zingerman’s: https://www.zingermans.com/

The Coolest Small Company in America | Inc.com: https://www.inc.com/magazine/20030101/25036.html

#180 The Six Tenets of Agile Hospitality: https://www.hospitalitymavericks.com/180-the-six-tenets-of-agile-hospitality/

Hospitality and The Infinite Game #007: Small Giants: https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-007-small-giants/

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#180 The Six Tenets of Agile Hospitality

Thu, 13 Oct 2022 14:00:00 +0100

This week's episode takes a different turn – the spotlight is on myself with my amazing co-author Nicole Antonio Gadsdon from BananaPepper HR, hosted by the great John Porter of ShielPorter Communications. In this special episode, we unpack our whitepaper ‘Six Tenets of Agile Hospitality: 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’.

It took more than 12 months of research and writing, plus the team's combined experience and we have hugely appreciated all your great feedback since we released this paper in September. Tune in to this interview as we unpack the key takeaways from this whitepaper, what holds businesses back from growing, and why you need to give yourself the gift of time to reflect. Get your access to the whitepaper in the link below.

Links:

From Fragile to Agile: How to Navigate the New Era of Hospitality: https://www.bizimply.com/blog/navigate-the-new-era-of-hospitality/

#77 Nicole Antonio-Gadsdon, Founder of Banana Pepper HR, on leading with care: https://www.hospitalitymavericks.com/77-nicole-antonio-gadsdon-founder-of-banana-pepper-hr-on-leading-with-care/

#84 Jeremiah Tower, the Father of American Cuisine, on the Creative Force: https://www.hospitalitymavericks.com/84-jeremiah-tower-the-father-of-american-cuisine-on-the-creative-force/

#154 David Dressler, Founder of Quiet Advisory, on Creating a Soulful Workplace: https://www.hospitalitymavericks.com/154-david-dressler-founder-of-quiet-advisory-on-creating-a-soulful-workplace/

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/

#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan: https://www.hospitalitymavericks.com/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan/

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

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#179 Pix Ashworth, Founder at land&water, on Building a Sustainable Team

Thu, 06 Oct 2022 14:00:00 +0100

Pix Ashworth is the founder of sustainable bath and body brand land&water, and the Director of Watergate Bay Hotel in Cornwall. They’re in the process of obtaining their B Corp accreditation, so I had to have Pix on the show to explore how they’re building a sustainable brand and how they have developed a solid company culture.

In this episode, Pix shares her unusual entry into hospitality, leveraging the advantages of being a small brand, her philosophy on handling challenges, and why we all need to play the long-term game with culture.

Links:

B Corp: https://www.bcorporation.net/en-us/

#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good: https://www.hospitalitymavericks.com/160-paul-hargreaves-founder-and-ceo-at-cotswold-fayre-on-b-corps-and-being-a-force-for-good/

Independent Hotel Show: https://www.independenthotelshow.co.uk/

land&water: https://land-and-water.co.uk/

Watergate Bay Hotel: https://www.watergatebay.co.uk/

Pix’s LinkedIn: https://www.linkedin.com/in/pix-ashworth-456a053b/

Pix’s Instagram: https://www.instagram.com/pixashworth/

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📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

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#178 Thiago Luz Togni, General Manager at Temper, on Solving The Staffing Crisis

Thu, 29 Sep 2022 14:00:00 +0100

Thiago Luz Togni is rallying a movement trying to get the government to consider 2-year visas for EU citizens in the UK’s hospitality sector. I’m delighted to have him on the show to find out how he is campaigning for change with a petition which requires 100,000+ signatures. Thiago is also the General Manager at Temper, a barbecue and steak restaurant which specialises in whole animal open fire cooking.

In this conversation, we explore the impact of having EU hospitality workers helping our businesses, how to communicate to the younger generation, the long-term investment in training, Thaigo’s experience of working on the frontline… and why you shouldn’t overpromise.

Links:

Petition: Allow EU nationals to come to the UK to work in hospitality for up to 2 Years: https://petition.parliament.uk/petitions/621932

Connect with Thiago on LinkedIn: https://www.linkedin.com/in/thiago-l-74405a111/

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📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

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#177 Kirk Pederson, President at Sightline Hospitality, on Enabling Decision-Makers and Idea Creators

Thu, 22 Sep 2022 14:00:00 +0100

Respect, collaboration and listening are some of the key attributes of the culture at Sightline Hospitality. It’s a third-party management company that redefines hotel management and has supported its employees “like a family” over the pandemic. The company’s President, Kirk Pederson, joins me to share how their business is refining and redefining hospitality through its strong employee culture.

Catch some of Kirk’s sound advice when it comes to building an environment that leaves his staff feeling respected, trusted and empowered. We also touch on throwback brands, how to grow through word-of-mouth, what it’s like operating as a third party, and how you can make your own “work family”.

Links:

‘Good To Great’ by Jim Collins: https://www.amazon.com/dp/0066620996

175 Nisha Katona, Founder and CEO at Mowgli, on Big Plans for Small Businesses: https://www.hospitalitymavericks.com/175-nisha-katona-founder-and-ceo-at-mowgli-on-big-plans-for-small-businesses/

Sightline Hospitality: https://sightlinehospitality.com/

Kirk’s LinkedIn: https://www.linkedin.com/in/kirk-pederson-828357b7/

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📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

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#176 Spencer Hyman, Founder of Cocoa Runners, on What Craft Chocolate Can Teach Us

Thu, 15 Sep 2022 14:00:00 +0100

Cocoa Runners are the home of the world's finest craft chocolate, working with over 100 makers from all over the world, providing 750 bars through a monthly discovery service, individual bar sales and distribution services for small batch, single estate, craft chocolate. Today we are joined by the remarkable founder of this company, Spencer Hyman, who is on a mission to bring you the world’s best single-estate chocolate.

Spencer reveals the negative and positive environmental and social impacts of chocolate production – and how Cocoa Runners are championing the positive side.

We also explore why you need to hear the ‘snap’ from a chocolate bar, radical transparency, overcoming the impulse-buying culture, the ‘Salted Caramel Trick’... and we get to try some chocolate on the show.

Links:

‘Cocoa’ by Kristy Leissle: https://www.amazon.co.uk/dp/1509513175/

‘Smellosophy’ by A. S. Barwich: https://www.amazon.co.uk/dp/0674983696/

‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/B00E327SVA/

#169 Shawn Askinosie, Founder and CEO of Askinosie Chocolate, on What’s Enough: https://www.hospitalitymavericks.com/169-shawn-askinosie-founder-and-ceo-of-askinosie-chocolate-on-whats-enough/

Cocoa Runners: https://cocoarunners.com/

Spencer’s LinkedIn: https://www.linkedin.com/in/spencerhyman/

Get 25% off any subscription or virtual tasting on https://cocoarunners.com/ with the promo code: HMCR25

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#175 Nisha Katona, Founder and CEO at Mowgli, on Big Plans for Small Businesses

Thu, 08 Sep 2022 14:00:00 +0100

It was a true joy to have Mowgli Street Food founder Nisha Katona back on Hospitality Mavericks. Her restaurant is all about how Indians eat at home and on their streets, and it is one of the Top 100 companies to work for in the UK. This time round we catch up on how her life and business have been since covid.

In this episode, Nisha discusses how running a small restaurant can still make ambitious plans for the environment and be a reputable employer in the industry. We also explore the differences between being a CEO and a founder, her strategy for high retention rates, doing her own social media – and why she gets outside no matter the weather.

Links:

#29: Enriching Lives With Mowgli's Nisha Katona, Founder of Mowgli Street Food

#169 Shawn Askinosie, Founder and CEO of Askinosie Chocolate, on What’s Enough

‘Stillness Is The Key’ by Ryan Holiday

Mowgli Street Food Website

Mowgli Street Food Instagram

Mowgli Street Food Facebook

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📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

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Hospitality and The Infinite Game #010: Culture

Tue, 06 Sep 2022 14:00:00 +0100

There is no doubt that ‘Culture’ is a hot topic in business. But what even is it? How do you change a culture? How long does it take to change? In this episode David quizzes Michael with these questions (and many more).

We review the ultimate equation of ‘Beliefs x Behaviour = Culture’. Whether you’re a company of one or 100,000 – culture exists in every business, so you need to know whether your culture is built by neglect or conscious intent. Tune in to this episode as we discuss rewarding good behaviour, performance culture, and some examples of amazing companies that have stood by their culture.

Resources mentioned:

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing

#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good

#144 Monika Linton, Founder of Brindisa, on Open-Book Management

The Last Dance | Netflix

Hospitality and The Infinite Game #009: Net Positive

Hospitality and The Infinite Game #001: Long-term Thinking

Twelve Natural Laws Of Building A Great Business

‘The Culture Code’ by Daniel Coyle

‘The Service Profit Chain’ by W. Earl Sasser Jr., Leonard Schlesinger and James Heskett

Get in touch:

Michael’s Email: michael@hospitalitymavericks.com

David’s Email: david@objectspaceplace.com

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/

We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven-storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at www.briteinnovation.co.uk.

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#174 Dave Oakley, CEO at Lead Different, on the Clue to Great Talent

Thu, 01 Sep 2022 14:00:00 +0100

Earlier this year, I had a fascinating conversation with the CEO at Lead Different, Dave Oakley, about ‘Good To Great’ by Jim Collins. In this episode, Dave returns to the show to delve deeper into this seminal book, and reflect on how it can help you attract and retain great talent. Dave shares how to get talent right by using the ‘Talent Matrix’ and what we can do to build a great company.

Tune in to this episode as we talk about the role of responsibility, asking good questions, Dave’s Talent Matrix, collective success, and how to bring the principles of ‘Good To Great’ to reality. We also touch on how to best reread this impactful text so you can best leverage its key insights.

Links:

#141 Dave Oakley, CEO at DOC Inc., on Going From Good to Great

Dave’s LinkedIn

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📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

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#173 Flynn Byrne and Grant Dexter, Escapism Bar Group, on Keeping Staff Engaged: From Frontline to Management

Thu, 25 Aug 2022 14:00:00 +0100

I had the great pleasure to be joined by two great guests from Escapism Bar Group – Head of Learning and Development, Flynn Byrne, and Managing Director, Grant Dexter. It was fascinating to learn from the nightlife industry – a sector that hasn’t been fully covered on the show yet. Escapism Bar Group was founded in 2004 by husband and wife team Phil and Mel Harrison. Since the opening of their first bar Mean Eyed Cat, they have gone on to open seven other unique bars which all offer something totally different in Leeds, UK.

Flynn and Grant talk about how they have bounced back from lockdown and what they have done to ensure they create a working palace that people love and support. Tune in to learn more about creating experiences through great culture, American hospitality, training from the bottom-up, and creating a strong group of brands.

Links:

#167 Dan Simons, Co-Owner and CEO of Farmers Restaurant Group, on Slowing Down To Go Deeper

Escapism Bar Group

Flynn’s LinkedIn

Grant’s LinkedIn

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#172 Giles Fuchs, Founder and CEO at Burgh Island Hotel, on Net Zero Hospitality

Thu, 18 Aug 2022 14:00:00 +0100

Today’s guest has gone through an incredible entrepreneurial journey, which includes having bought a hotel on an island, and how he is trying to find a way to ensure we change the world positively through business. Giles Fuchs is the Founder and CEO at Burgh Island Hotel, as well as Office Space in Town and Gunner Cocktails.

Burgh Island Hotel is a unique Art Deco hotel on its own private island in South Devon. With notable past guests including Winston Churchill, The Beatles and Agatha Christie – Giles took on the exciting challenge of restoring its reputation and service excellence when he became co-owner in 2018. In this episode, we explore how he’s pledging to be net zero, supporting the local community – and some of the key challenges he has faced with transforming a company’s culture.

Links:

‘Speed & Scale’ by John Doerr

#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good

Burgh Island

Office Space in Town

Gunner Cocktails

Connect with Giles on LinkedIn

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#171 Sophia Ahamed, Principle at Monograph & Co, on Your Storytelling Touch Points

Thu, 11 Aug 2022 14:00:00 +0100

How do you have a story and a brand that talks to people's hearts? Find out how from Sophia Ahamed, the Principal at Monograph&Co – a Design Agency based in Vancouver, Canada. They produce compelling brand identities, publications, product packaging and digital experiences for clientele both locally and internationally. She is a Designer and Artist with over a decade of experience building brands and crafting design-specific pieces for the hospitality, food and beverage, and retail sectors

It was fascinating to learn how storytelling bleeds into all parts of a business. Tune in as we discuss behavioural theory, how good storytelling helps retain your employees, why ‘bespoke’ is now an expectation, finding your voice as an introvert, and life lessons from the Stoics.

Links:

‘Stillness Is the Key’ by Ryan Holiday

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

#113 Carlijn Postma, Founder of The Post, on Binge Marketing

‘Meditations’ by Marcus Aurelius

‘The Alchemist’ by Paulo Coelho

Monograph&Co

Monograph&Co’s Instagram

Sophia’s Instagram

Sophia’s LinkedIn

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#170 Rachael Nemeth, CEO and Co-Founder at Opus, on Frontline Staff Micro Training

Thu, 04 Aug 2022 14:00:00 +0100

I’m super excited to have Rachael Nemeth, CEO and Co-founder of Opus, on today’s episode. Opus is a training platform designed for businesses with a deskless workforce that helps more than 300 businesses boost their training on the frontline. It was fascinating to learn more about Rachael’s background in operations from hospitality where she worked with some great brands like Danny Meyer's Union Square Hospitality.

In this episode we explore more about the training platform, and how it delivers mobile-first learning through chat-based microtraining. We also chat about building your own skill portfolio, addressing some of the common challenges with training frontline staff, and why you need to develop a strong onboarding experience.

Links:

#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good

#73 David Klaasen, Founder of Talent 4 Performance, on Self-Leadership

Opus Training

Rachael’s LinkedIn

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#169 Shawn Askinosie, Founder and CEO of Askinosie Chocolate, on What’s Enough

Thu, 28 Jul 2022 14:00:00 +0100

Shawn Askinosie left a successful career as a criminal defense lawyer to start a bean-to-bar chocolate business – Askinosie Chocolate. It is a small batch direct trade chocolate maker in Missouri, sourcing 100% of their cocoa beans directly from farmers. Shawn’s commitment to fairness, sustainability, minimal environmental impact, and community enhancement is undeniable.

It was great catching up with Shawn to learn more about his work ethic and advice on leading purpose-driven initiatives. Tune in to learn more about the dangers of the ‘cult’ of goodness, the sufficiency economy, reversing the inequality train in the cocoa supply chain, how he is open about the company’s finances with his employees – and baking in monasteries.

Links:

‘Meaningful Work’ by Shawn Askinosie

Askinosie Chocolate

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

#161 Mats Lederhausen, Founder and CEO at Be-Cause, on Impactful Capitalism

#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan

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#168 Edward Francis, Co-Founder at Thumbprint Apparel, on Education and Sustainable Fashion

Thu, 21 Jul 2022 14:00:00 +0100

Today we are joined by the co-founder of a mission-driven fashion brand Thumbprint, as well as Strategy and Brand Consultant for a number of great hospitality brands – Edward Francis. We explore how Ed and his co-founder Evgenia Baydikova have launched a fashion brand that, from the outset, is helping the world become a better place. Thumbprint Apparel breaks the mold of the fashion industry, by building a business around the people who make your clothes: young women from low income communities in India, initially in south Mumbai.

Tune in to this episode as Edward talks candidly about running a founder-led business, making space for experimentation, dealing with the complexity of the supply chain, and how he is intentionally living a simpler life.

Links:

#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan

#161 Mats Lederhausen, Founder and CEO at Be-Cause, on Impactful Capitalism

#150 Carly Trisk-Grove, Co-Creator of OPOP, on On How Restaurants Catalyze Change

Ed’s Instagram

Ed’s LinkedIn

Thumbprint Apparel

Thumbprint Apparel – IndieGoGo

Thumbprint Apparel’s Instagram

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#167 Dan Simons, Co-Owner and CEO of Farmers Restaurant Group, on Slowing Down To Go Deeper

Thu, 14 Jul 2022 14:00:00 +0100

Today’s guest, Dan Simons, co-created and co-owns Farmers Restaurant Group, which includes seven restaurants in DC, Maryland, Virginia, and Pennsylvania, including Founding Farmers, Farmers Fishers Bakers, Farmers & Distillers, and their distillery, Founding Spirits. The company supports over 1,500 employees and continues to grow. Dan blogs regularly @Dan Simons Says about restaurants and hospitality, personal productivity and time management, developing partnerships and brands and environmental issues.

Tune in to this episode to learn more about how Dan has built a business as a force for good. We talk about unbundling the supply chain, how their capital is aligned with the business in every way, teaching personal productivity – and how to make space for undistracted time and daydreaming.

Links:

The Founding Farmers

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example

‘How To Break Up With Your Phone’ by Catherine Price

DanSimonsSays.com

FarmersRestaurantGroup.com

FB @DanSimonsSays

Instagram @DanSimonsSays

Twitter @DanSimonsSays

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#166 Dan Nash, Founder of SixEight, on Becoming a Cult Brand

Thu, 07 Jul 2022 14:00:00 +0100

Want to build a brand that people rave about? Dan Nash is the founder of SixEight, an agency that helps food brands turn their customers into a cult of superfans. As a Brand Strategist, it’s Dan’s mission to make food brands become a force for good, behave more like humans and generate the same intense love as the best brands in the world. He works with brands like Dishoom, Flat Iron, and Tonkotsu who have a story worth fighting for.

We talk about how you tell and scale your story so it has a huge impact now and in the future on your brand and sales. We also discuss building local connections, the power of naivety, creating a manifesto, Anthony Bourdain – and his previous life as a digital nomad in Thailand.

Links:

Omsom

Hiut Denim

Liquid Death Water

#20 Your Brand as Your Promise With Cliff Ettridge, Partner at The Team

Connect with Dan on LinkedIn

SixEight

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#165 Anthony “Tas” Tasgal, Author and Speaker, on Telling Stories Your Way

Thu, 30 Jun 2022 14:00:00 +0100

Many companies are communicating 30 - 40 years out of date. But by bringing more emotion and humanness to your language, your company’s values and ‘soul’ can be brought to the center stage. To learn more about telling stories, I am joined by Anthony Tasgal – Trainer, Author, Speaker, Strategist and Lecturer.

In this conversation, Tas talks candidly about what drew him to the art of storytelling and what we can learn from some of the great masters of communication like Pericles and Nelson Mandela. We also explore the power of personality, the problems with business cliches and jargon, the ‘Pratfall’ Effect, and some of his practical tricks of storytelling that you can start with today.

Links:

‘The Inspiratorium’ by Anthony Tasgal

‘InCitations’ by Anthony Tasgal

‘The Storytelling Workbook’ by Anthony Tasgal

‘The War Against Cliche’ by Martin Amis

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example

Home Grown Cub

‘Into the Woods’ book by John Yorke

‘Nudge’ by Richard Thaler and Cass Sunstein

‘Thinking, Fast and Slow’ by Daniel Kahneman

#113 Carlijn Postma, Founder of The Post, on Binge Marketing]

Connect with Tas on LinkedIn

Harness the power of storytelling to transform your communications – Guardian Masterclass

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#164 Tommy Yionoulis, Founder of OpsAnalitica, on Checklists, Operations Management and Mistakes

Thu, 23 Jun 2022 14:00:00 +0100

As you know, I’m a big fan of checklists, so it was great having a like-minded guest on today’s show – Tommy Yionoulis – to explore all things Operations Management and ticking things off your list. Tommy is the founder of OpsAnalitica, a platform that helps operators manage their daily operations and identify issues in their businesses, so they can address these before they escalate elsewhere in the business.

Join us as we discuss how to avoid “business death by a thousand mistakes”, what is a data-driven checklist, why Operations Management is (and needs to be) the next big thing – and Tommy’s stint in standup comedy.

Links:

‘The Checklist Manifesto’ by Atul Gawande

#6: 'Only the Innovative Will Survive' With Joe Cripps, Co-founder and MD at Trail

OpsAnalitica

Connect with Tommy Yionoulis on LinkedIn

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#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing

Thu, 16 Jun 2022 14:00:00 +0100

Joining me on the show for the second time is Ari Weinzweig, the co-founder of Zingerman's Community of Businesses.

You have probably heard me reference Zingerman’s on the show about how they are true trailblazers when it comes to building a business that make sound financial results as well as a positive impact on people, society and the planet.

Ari has written a range of books and pamphlets including ‘The Guide to Good Leading Series - Part 1, 2, 3 & 4’ – and today we will be diving into the book and their experiences in how they continue to build such a great company.

This conversation will give you great guidance on how to build a great business for the long-term. We also discuss the communities Ari has been formed by, his freewriting process for visioning, and why we need to stop chasing after ‘The One Thing’.

Links:

‘The Alchemist’ by Paul Coelho

Pamphlet – The Story of Visioning at Zingerman's

Pamphlet – Twelve Natural Laws Of Building A Great Business

The Guide to Good Leading Series - Part 1, 2, 3 & 4

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan

Zingerman's Community of Businesses

Email Ari: ari@zingermans.com

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#162 Peter Georgiou, Founder at Supper, on a Different Approach to Delivery

Thu, 09 Jun 2022 14:00:00 +0100

Peter Georgiou is the Founder and CEO of Supper, a platform which delivers exceptional food in London, from quality casual to Michelin starred, straight to your home or office by their custom-built fleet. They are now known as the luxury delivery company of choice for London’s finest restaurants and retailers. The idea started with a poor restaurant delivery experience one night with a friend, and Peter realised he could bring his previous expertise and insight to offer a better solution to the growing delivery sector.

In this episode, we reflect on what Peter has learnt since he launched the business seven years ago. We explore what makes the most amazing delivery process, and how Peter is handling the impact of wage inflation and leveraging the power of being a small and nimble business.

Links:

Hospitality Rising Movement

#125 Toby Savill, Co-Founder and CEO at Foodstuff, on Food Delivery with a Conscience

Supper London

Supper London App for iOS

Supper London App for Android

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#161 Mats Lederhausen, Founder and CEO at Be-Cause, on Impactful Capitalism

Thu, 02 Jun 2022 14:00:00 +0100

With over 30 years of innovating and leading, Mats Lederhausen has a strong belief and commitment to a more long term and more impactful capitalism. Born in Sweden, Mats began his career with McDonald's and worked for The Boston Consulting Group. Now based in the US, he is now the CEO and Founder of Be-Cause, a platform for investing and building businesses with a purpose bigger than their products.

I am a huge fan of his weekly blog and newsletter called In Pursuit of Elevation, which is a great source of inspiration for a more balanced, open and human public conversation. In this episode, we explore the need to work with a shared set of beliefs, the role of hospitality in society, plant-forward diets and what we can learn from Mats’ framework of ‘think big, start small, scale fast’.

Links:

‘Sapiens: A Brief History of Humankind’ by Yuval Harari

#154 David Dressler, Founder of Quiet Advisory, on Creating a Soulful Workplace

JimCollins.com

In Pursuit of Elevation – Newsletter

Be-Cause

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#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good

Thu, 26 May 2022 14:00:00 +0100

Paul Hargreaves is the CEO at Cotswold Fayre and Flourish, and author of two inspirational books – ‘Forces for Good’ and ‘The Fourth Bottom Line’. As a B Corp Ambassador, he often speaks to leaders who want to change the world through better business. It was powerful to learn more about his personal and professional journey that’s taken him to where he is today.

Paul joins me today to share what we can learn from his businesses – they are great examples of how you can build a financially sound business and make a positive impact on the world. We also explore the B Corp movement, insights from his books, and why we need to stop more and be less ‘productive’

Links:

BCorp

‘Long Walk to Freedom’ by Nelson Mandela

Paul Hargreaves’ LinkedIn

PaulHargreaves.co.uk

Hospitality and The Infinite Game #009: Net Positive

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#159 Matt Rolfe, Leadership Coach, on Leadership Development and Grounding Questions

Thu, 19 May 2022 14:00:00 +0100

What does winning look like for you this year? Today’s guest, Matt Rolfe, invites you to reflect on how you can work on yourself before you work on your team. Through his leadership coaching, Matt helps hospitality leaders and leadership teams achieve the results they want and deserve. His latest book, ‘You Can't Do It Alone: Focusing on People to Scale, Develop, and Lead Your Restaurant’, is a great read with some great insights about navigating the post-pandemic world.

What stood out to me from this conversation was the power of clarity from asking the right questions. We also discussed who should invest in leadership training, identifying your goals with leadership development, his 4:30am ‘me-time’ routine, and how to stay relevant.

Links:

‘You Can’t Do It Alone’ by Matt Rolfe

‘Atomic Habits’ by James Clear

‘Five Dysfunctions of a Team’ by Patrick Lencioni

‘The Advantage’ by Patrick Lencioni

‘Think and Grow Rich’ by Napoleon Hill

‘Good to Great’ by Jim Collins

‘Beyond Entrepreneurship 2.0’ by Jim Collins

#95 Ally Gordon, Coach and Mentor, on Your Belief System

MattRolfe.com

Matt Rolfe’s LinkedIn

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Hospitality and The Infinite Game #009: Net Positive

Tue, 17 May 2022 01:45:00 +0100

Creating a green and equal world needs to be a mission for all companies, not a side project. But it’s a courageous mission that can feel overwhelming, so there is a great book that can give you that much-needed direction –‘Net Positive: How Courageous Companies Thrive by Giving More Than They Take’ by Andrew S. Winston (Consultant on corporate strategy) and Paul Polman (ex-Unilever CEO). The authors show business leaders how to take on humanity's greatest and most urgent challenges—climate change and inequality—and build a thriving business as a result.

In this episode, we sat down in the studio to unpack some key insights from the book, as well as how businesses can create positive byproducts, celebrate the mini revolutions, understand your business ecosystem, and the legacy of nurturing great talent… so when they leave they are better off and can continue serving the world.

Resources mentioned:

‘Net Positive’ by Andrew S. Winston and Paul Polman

‘Donut Economics’ by Kate Raworth

Hospitality and The Infinite Game #002: Doughnut Economics

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

Timor-Leste Food Lab

‘The Alchemist’ by Peter Coehlo

Get in touch:

Michael’s Email: michael@hospitalitymavericks.com

David’s Email: david@objectspaceplace.com

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/

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#158 James Geier, Founder and President at 555, on Entrepreneurial Hospitality

Thu, 12 May 2022 14:00:00 +0100

Our guest today shares how hospitality is at the foundation of many great businesses. James Geier is the Founder and President of 555 International, an interior design and specialty manufacturing firm. With over 40 years in launching and running businesses, it was never his original intention to even own his own business, so it was refreshing to learn more about his mentoring approach to leadership.

A big theme from our conversation is about hospitality entrepreneurship, and how he is developing a program on this at The Freeman School of Business at Tulane University in New Orleans. Hit ‘play’ to learn more about finding a great mentor, what we can learn from member’s clubs, why James is bullish about the future – why you need to read the world atlas.

mentor.

Links:

#127 Barry O’Reilly, Co-Founder of Nobody Studios, on How to Unlearn

James Geier’s LinkedIn

555.com

Marvin’s Food and Fuel

Morgan's on Fulton

Cody Steakhouse

The Freeman School of Business at Tulane University

Andrew "AJ" Brooks

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#157 Thom Elliot, Co-Founder of Pizza Pilgrims, on Business Momentum

Thu, 05 May 2022 13:45:00 +0100

I’m super excited to speak with Thom Elliot co-founder of Pizza Pilgrims, who makes authentic Neapolitan pizzas in Central London and beyond. Pizza Pilgrims started life in 2011, after Thom and James drove a three-wheeled Piaggio Ape back from Italy on a 6 week ‘Pizza Pilgrimage’ of discovery to learn everything there is to know about pizza.

I love their latest venture, the Pizza Academy, which is designed to inspire young people to choose hospitality as a career and be a center of excellence for all things pizza.

Thom gives us a deep dive into their purpose, leadership philosophy, culture, why pizza and happiness and how they are very connected, their approach to managing and developing people, their philosophy around growth, what they are focusing on as a business right now, the future of hospitality and some many other slices of wisdom.

Links:

Pizza Pilgrims

‘Pizza: History, recipes, stories, people, places, love’ by Thom Elliot and James Elliot

‘Pizza Pilgrims: Recipes from the Backstreets of Italy’ by Thom Elliot

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example

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A big thank you to our sponsor Bizimply who are helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

This podcast uses the following third-party services for analysis:

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#156 Roland Horne, Founder and CEO at WatchHouse, on the Introspective Leader

Thu, 28 Apr 2022 13:30:00 +0100

Roland Horne’s approach to the pursuit of mastery is fascinating. He entered hospitality because he was a disgruntled customer. Fast forward to today, he is the founder and CEO of the Central London specialty coffee chain WatchHouse. From day one it has been the company’s vision to grow and offer great coffee to great communities.

This was a truly remarkable conversation where we find out how businesses should give more than they take. If you want to learn more about growth, then this one's for you. We discuss how Roland is trying to become a better CEO each day, how WatchHouse has built a loyal customer base – and how they are bringing specialty coffee through their app.

Links:

WatchHouse

WatchHouse Facebook

WatchHouse Instagram

Roland Horne’s LinkedIn

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A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to thier website at www.bizimply.com or email them directly at advice@bizimply.com.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#155 Mark Cribb, Director of Urban Guild, on Being Better Not Bigger

Thu, 21 Apr 2022 14:00:00 +0100

Mark Cribb is the host of Humans of Hospitality podcast and Director of Urban Guild – a local, independent hospitality company based in his hometown Bournemouth, UK.

From his travels on the road, it’s been his mission to bring an inspired, energetic, creative environment to his hometown where the wonders of people and the world could be embraced and shared every day.

17 years on, Urban Guild is now made up of the Urban Beach hotel, The Wood Oven & Urban Reef, Jenkins & Sons restaurant and Urban Farm.

It was great speaking with a fellow podcaster to reflect on the mavericks on hospitality. We explored the solution isn’t always about scaling, how a restaurant can serve the local community, having a ‘Hug Manager’, the plant-based diet and making time for regular mini-adventures.

Links:

Humans of Hospitality Podcast

Urban Guild

#151 Will Beckett, CEO of Hawksmoor, on Teaching Skills, Not Techniques

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example

‘Setting The Table’ by Danny Meyer

‘Shantaram’ by Gregory David

‘How to Not Die’ by Michael Greger

‘Miracle Morning’ by Hal Elrod

‘The Shepherd’s Life’ by James Rebanks

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#154 David Dressler, Founder of Quiet Advisory, on Creating a Soulful Workplace

Thu, 14 Apr 2022 14:00:00 +0100

What makes a place ‘special’ to work at? I’m excited to share with you a conversation I had with an expert in this field. David Dressler is a leadership coach, strategic advisor to purpose-driven entrepreneurs, author of ‘Ten Year Plan’ and one of the co-founders of Tender Greens – a successful and purpose-driven restaurant chain in the USA.

In this candid interview, David shares how to form a ten year business plan, making a difference in your community, the current restaurant ‘Renaissance’, and why making a hard decision doesn't have to be so hard. We also dive into the pains of growing a business and what it means for you as a founder.

Links:

‘Ten Year Plan’ by David Dressler

The Sustainable Life Project

‘Drive’ by Daniel Pink

Tender Greens

Quiet Advisory

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#153 Mel Miller, Director of Marketing & Business Development at Pathfinder Hospitality, on Empowering Creativity

Thu, 07 Apr 2022 14:00:00 +0100

How can you involve your people in building a better culture?

Find out from Mel Miller, Director of Marketing & Business Development at Pathfinder Hospitality, about how they do this by operating as a people-first company.

The organisation develops hotels and also manages hotels for third-party investors by leveraging its talented workforce, relationships with major hotel brands, and buying power with major hospitality-focused vendors.

Join us as we discuss their philosophy around growth – and how to make sure that growth does not comprise your purpose and culture, but works hand in hand. We also explore the Great Resignation, the first 90 days, humanizing mistakes, and how no idea is too crazy.

Links:

Pathfinder Hospitality

Instagram

Facebook

Mel’s LinkedIn

#56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels

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#152 Jordan Ekers, Co-founder and COO of Nudge, on the Frontline Staff and Employee Experience

Thu, 31 Mar 2022 14:00:00 +0100

Today’s guest is obsessed with solving business problems and helping organizational leaders rethink the connection between employee and customer experiences. He is the co-founder and COO of Nudge, an employee communications platform. Their recent report, The Deskless Report 2021, gives some fascinating insights into the state of the ‘deskless workforce’, which we uncover in this episode.

Jordan also shares what they have learned working with tech that amplifies frontline employees’ engagement and performance for almost 8 years. Tune in to find out more about the ‘humanisation’ of hospitality, influencing behaviour across a large organisation and empowering creativity.

Links:

The Deskless Report 2021

The Agile Hospitality Report

#111 Rob Liddiard, Co-founder of Yapster, on Social Leadership

Nudge.co

Jordan’s LinkedIn

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#151 Will Beckett, CEO of Hawksmoor, on Teaching Skills, Not Techniques

Thu, 24 Mar 2022 14:00:00 +0100

Hawksmoor is a British steakhouse and cocktail bar chain founded by Will Beckett and Huw Gott in 2006, after they set out in search of the perfect steak. Fast forward to today, they run nine steakhouses based in London, with a recent new opening in New York City. Will joins the show to share how they have built a business that they are proud of.

This is a truly enlightening conversation where we explore how Hawksmoor makes their customers feel special. We also discuss prioritising your staff, his management and leadership philosophies, how he finds balance – and what we can learn from table stakes.

Links:

‘Eleven Rings’ by Hugh Delehanty and Phil Jackson

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example

Will’s LinkedIn

Hawksmoor’s Instagram

Hawksmoor

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#150 Carly Trisk-Grove, Co-Creator of OPOP, on On How Restaurants Catalyze Change

Thu, 17 Mar 2022 14:00:00 +0100

I love speaking with guests who find different ways of building a business, and today’s guest is no exception. Carly Trisk-Grove is the Co-creator of OPOP (One Plate One Price), a social enterprise restaurant that offers a new model for casual dining. Carly is on a mission to find out how restaurants can be run for the benefit of the community they serve.

Carly shares how restaurants can be a catalyst for change in society through three ways: health, work and combating loneliness. Tune in as we discuss having a national restaurant service, self-managed teams, the existential role of restaurants in society – and why everyone needs to work in hospitality for at least six months

Links:

OPOP

OPOP’s Instagram

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

#149 Julie Kleeman and Yeshi Jampa, Founders of Taste Tibet, on Connecting with Your Community

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#149 Julie Kleeman and Yeshi Jampa, Founders of Taste Tibet, on Connecting with Your Community

Thu, 10 Mar 2022 12:45:00 +0100

Today’s guests – with no prior experience in hospitality – have excelled in their food business. Born and brought up in rural Tibet, Yeshi Jampa learned to cook nomadic food outdoors at a young age. He found his way to Oxford via India, picking up exciting new flavours along the way. They cook the finest, freshest, most authentic Tibetan food this side of the Himalayas. After first being a market stall, they now serve at festivals and private events, and have their own brick and mortar.

Julie Kleeman and Yeshi Jampa, Founders of Taste Tibet, join the show to share how the husband and wife team have grown their independent food business.

Tune in to learn more about building a loyal following, the life skills needed in hospitality and how they run their kitchen sustainably. This conversation will help remind you to take things more slowly, and not be afraid to ask “why not?” more often.

Links:

‘My Stir-fried Life’ by Ken Hom

Anthony Bourdhain

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

Hospitality and The Infinite Game #006: Purpose and Profit

Taste Tibet

Tate Tibet’s Instagram

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#148 Anese Cavanaugh, CEO of Active Choices, on Intentional Impact

Thu, 03 Mar 2022 14:00:00 +0100

“We don't need to be as busy as we need to be” – Anese Cavanaugh makes a great point in this episode to be conscious of where we spend our time and energy. Anese is the CEO of Active Choices, Inc., and author of several highly impactful books, which we explore more about on the show. Anese is also the creator of the IEP Method® (Intentional Energetic Presence®) and the Positive Energy Workplace™ Initiative, a strategist and advisor to leaders and organizations around the world and a keynote speaker.

Today we dive into the importance of self-leadership, the power of not being busy for the sake of it, going slow to go fast, and the IEP Method®. We also visit some of the amazing work Anese and her team are doing with leaders – and how they help them make transformations that build a better culture that produces much better results.

Links:

‘Contagious Culture’ by Anese Cavanaugh

‘The Leader You Will Be’ by Anese Cavanaugh

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

‘It's the Manager’ by Jim Clifton and Jim Harter

‘Stolen Focus’ by John Hari

#146 Samantha Clarke, CEO and Author of ‘Love It Or Leave It’, on the New Way of Leading

Anese Cavanaugh’s Instagram

Active Choices

IEP.io

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#147 Ashish Tulsian, Co-founder and CEO of POSist, on Being a Tech Company

Thu, 24 Feb 2022 16:00:00 +0100

Calling in from India, Ashish Tulsian is the co-founder and CEO of POSist – the first company to provide a complete online POS solution for restaurants. Ashish kickstarted his entrepreneurial journey in 2007 by founding a telecom company right out of college. POSist came up when Ashish and co-founder Sakshi Tulsian started hunting for a software solution to automate their own restaurant but ended up creating one for themselves. They now help more than 10,000 restaurants across the world.

Ashish boldly claims on the show that “everybody is going to be a tech company” – and he is right. It’s clear that companies that have moved the needle have leveraged technology, and restaurants are no exception. In this episode we explore doing one thing well, the issues with operating from high margins, what we can learn from other industries, and learning from India’s digital infrastructure.

Links:

POSist: https://www.posist.com/

Ashish’s LinkedIn: https://www.linkedin.com/in/ashishtulsian

#6: 'Only the Innovative Will Survive' With Joe Cripps, Co-founder and MD at Trail: https://hospitality-mavericks.captivate.fm/episode/6-only-the-innovative-will-survive-with-joe-cripps-co-founder-and-md-at-trail

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#146 Samantha Clarke, CEO and Author of ‘Love It Or Leave It’, on the New Way of Leading

Thu, 17 Feb 2022 16:00:00 +0100

It’s time to build some robust changes. Today’s guest, Samantha Clarke, is on a mission to create the next generation of change-makers, carving out a happier way of working with more purpose, meaning and intention.

Having been a previous guest on the show, it was fascinating to reflect on changes since our pre-pandemic conversation. Samantha runs workshops, talks, coaches, and is the CEO and Author of ‘Love It Or Leave It’.

I found this conversation really impactful as Samantha reflects on the new way of leading. Through self-management and reflection, we need to ensure we have the energy and systems for long-term change. Tune in to learn more about looking out for your blind spots, the power of recharging, wind-down routines – and holding space for your team.

Links:

#34: Love It Or Leave It: Creating Workplace Happiness With Samantha Clarke, Happiness Consultant, Author and Founder of the Growth & Happiness School: https://hospitality-mavericks.captivate.fm/episode/34-love-it-or-leave-it-creating-workplace-happiness-with-samantha-clarke

‘Love It Or Leave It’ by Samantha Clarke: https://www.amazon.com/dp/1913068080/

‘Why We Sleep’ by Matthew Walker: https://www.amazon.com/dp/B0752XRB5F/

‘Eleven Rings’ by Phil Jackson: https://www.amazon.com/dp/0143125346

The Rise of 'COVID Shame' at Work - VICE: https://www.vice.com/en/article/xgdvvz/what-is-covid-shame-at-work

Samantha’s Website: https://samanthaand.co/

Love It or Leave It: https://loveitleaveit.co/

Love It or Leave It Podcast: https://loveitleaveit.co/podcasts

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EPS 5 Digital Titans - Nick Popovici CEO and Co-Founder Vita Mojo - Scale better with tech

Tue, 15 Feb 2022 01:00:00 +0100

In this conversation, we get some great insights and advice on digital transformation from Nick Popovici the CEO and Co-Founder of Vita Mojo,

In this conversation, Nick and Michael discuss the massive opportunity for operators to utilise data and implement digital tools to optimise performance across the business.

The level adaption of digital tools in the industry
The power of data
Who is leading when it comes to digital transformation
Megatrends in hospitality technology
Challenges around implementing technology
The need for organising work differently
The opportunity for tech power back of house

If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report Digital Transformation of Hospitality report 2022´, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks.

We have interviewed more than 100 leaders across the hospitality industry to understand where they are, how they are adapting to change, and how the future looks when it comes to digital transformation.

You can download the report via the link here

The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe.

Learn more about Vita Mojo here👇

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#145 Brooks Kirchheimer, Co-Owner at Hearth and Hill, on Asking For Help

Thu, 10 Feb 2022 16:00:00 +0100

What’s it like to run a business with your closest family members? Brooks Kirchheimer, Co-Owner at Hearth and Hill, shares their approach to growing the business and building a unique culture that people want to support and join. Located in Park City, Utah, the independent restaurant has a revived take on contemporary American cuisine that's locally driven.

Before opening his own restaurant business he worked for great hospitality businesses like Merriman's Hawaii, and as general manager for Robert Redford’s Sundance Mountain Resort. I had a great time catching up with Brooks to learn more about the future of the independent food scene, being a community restaurant, what growth means to them and the rise of comfort food.

Links:

‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114

Hospitality and The Infinite Game #007: Small Giants: https://hospitality-mavericks.captivate.fm/episode/smallgiants

Brooks’ email: brooksk@hearth-hill.com

Hearth and Hill: https://hearth-hill.com/

Hearth and Hill Instagram: https://www.instagram.com/hearth_and_hill/

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#144 Monika Linton, Founder of Brindisa, on Open-Book Management

Thu, 03 Feb 2022 14:00:00 +0100

Brindisa has been the home of Spanish food in the UK for over 30 years. It was set up by Monika Linton in the 1980s to share her love for quality Spanish produce to the UK, and her aim has always been to bring excellent food and ingredients from the most remote parts of Spain to Britain and to champion selected smaller producers and their skills.

It was amazing to learn how she structures her business with 120 employees through open-book management. We explore working with small producers, growing your business in the right direction, the power of having an HR department, and eating strange foods as a child.

Links:

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114

‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339

‘The Greens Cookbook’ by Deborah Madison: https://www.amazon.com/dp/0553051954

‘Brindisa: The True Food of Spain’ by Monika Linton: https://www.amazon.com/dp/0008244170/

#56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels: https://hospitality-mavericks.captivate.fm/episode/heartfelt-hospitality-with-neena-jivraj-stevenson

Brindisa: https://brindisa.com/

Brindisa Kitchens: https://www.brindisakitchens.com/

Monika’s LinkedIn: https://www.linkedin.com/in/monika-linton-9ab22b3/

Monika’s Instagram: https://www.instagram.com/brindisa_monika/

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#143 Dino Joannides, Advisor and Senior Executive at Bizimply and rezexe, on Doing Your Homework

Thu, 27 Jan 2022 16:00:00 +0100

Dino Joannides is a Senior Executive with over 25 years of experience in sales, marketing and general management. He has developed skills in creating a number of high performance teams as well as key relationships with customers, partners and distributors. Currently, he is the Advisor and Senior Executive at Bizimply and rezexe.

In this fascinating discussion, we explore the new culture of bookings, being open-minded, how to think like an ally, how we can make the industry an employer of choice – and his former American accent.

Links:

‘Semplice’ by Dino Joannides: https://www.amazon.com/dp/1848094205

Dino’s LinkedIn: https://www.linkedin.com/in/dinojoannides1/

Dino’s Instagram: https://www.instagram.com/gastro1/

Dino’s Twitter: https://twitter.com/gastro1

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#142 Tim Vasilakis, Founder and CEO at The Athenian, on Pivoting to a Dark Kitchen

Thu, 20 Jan 2022 16:00:00 +0100

Tim Vasilakis, Founder and CEO of The Athenian street food brand, explains how he pivoted his business into a dark kitchen. Through their award-winning gyros, The Athenian has grown from a humble market stall to a small network of locations, earning the title ‘Deliveroo Restaurant of the Year 2020’.

In this episode, we discuss reconsidering the positioning of your business, the rise of dark kitchens, focusing on your best dishes, their generous employee loyalty scheme – and the mouthwatering Greek cuisine.

Links:

‘Born a Crime’ by Trevor Noah: https://www.amazon.com/dp/0399588191

The Athenian’s Instagram: https://www.instagram.com/theathenianuk/

The Athenian Plant Based’s Instagram: https://www.instagram.com/theathenianukpb/

Tim’s LinkedIn: https://www.linkedin.com/in/tim-vasilakis-4275b5108

The Athenian: https://www.theathenian.co.uk/

#126 Simon Mitchell, CEO at KERB Food, on Nurturing Future Food Businesses: https://hospitality-mavericks.captivate.fm/episode/126

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#141 Dave Oakley, CEO at DOC Inc., on Going From Good to Great

Thu, 13 Jan 2022 16:00:00 +0100

As many of you know, ‘Good To Great’ by Jim Collins has had a huge impact on me and how I operate my business, so I couldn’t wait to have the ‘Good to Great’ Sherpa Dave Oakley on the show today. Dave helps leaders create breakthrough performance and cultures with his approach called LeadDifferent, and he is the CEO at DOC Inc.

If you find your copy of ‘Good To Great’ is gathering dust on the shelf, or you're simply stuck with executing your ideas, this episode will give you some great practical wisdom about how to apply the leadership principles from Jim Collins. Tune in to this episode to learn more about Dave’s unique hiring process, having a do-not-do list, Packard's Law – and what Dave learnt from his high school Russian teacher.

Links:

‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/0712676090/

‘Built To Last’ by Jim Collins: https://www.amazon.co.uk/dp/1844135845/

‘Great By Choice’ by Jim Collins: https://www.amazon.co.uk/dp/0062120999

‘First, Break All The Rules’ by Marcus Buckingham: https://www.amazon.co.uk/dp/B00LY17B42

Dave’s LinkedIn: https://www.linkedin.com/in/dave-oakley-2b77b87

#11: Creating Grand Hotel Experiences With Andrew Mosley: https://www.hospitalitymavericks.com/podcast/episode/337278a8/11-creating-grand-hotel-experiences-with-andrew-mosley-general-manager-of-the-grand-brighton

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EPS 4 Digital Titans - Joel Robison Digital & Technology Director at Azzurri Group - Tech at Scale

Tue, 11 Jan 2022 13:00:00 +0100

In this conversation, the insights of Joel Robinson, Digital & Technology Director at Azzurri Group which operates the Zizzi, Ask Italian & Coco di Mama brands, will make you reflect on and revisit your digital transformation journey.

In this conversation, Joel and Michael dive into the definition of what digital transformation means and touch on these topics and their impact on business results:

The power of having clear digital transformation outcomes
Megatrends in hospitality technology
Challenges around implementing technology
The role of tech in helping solve the staffing crisis
Cyber security

If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report ‘DIgital Transformation of Hospitality’, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks.

You can download the report via the link here

The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe.

Learn more about Vita Mojo here👇

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

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#140 Lorraine Copes, Founder of Be Inclusive Hospitality, on Supply Chain Transparency

Thu, 06 Jan 2022 16:00:00 +0100

Lorraine Copes has a far and wide background in procurement and diversity and inclusion. She’s the Founder of Be Inclusive Hospitality – a not-for-profit organisation with a mission to accelerate racial equality in the Hospitality sector – and a Procurement Consultant. I’ve had Lorraine on previously on the Hospitality and the Infinite Game series discuss the role of diversity and inclusion, so I’m excited to have Lorraine on again to explore how the supply chain is an extension of your business.

In this episode we discuss the overall role of the supply chain in hospitality, building fair and transparent relationships, scrutinizing bottom line costs, running a social enterprise – and the future of sustainability.

Links:

Hospitality and The Infinite Game #008: On Diversity and Inclusion with Lorraine Copes, Founder of Be Inclusive Hospitality: https://podcasts.apple.com/id/podcast/hospitality-and-the-infinite-game-008-on/id1350669816?i=1000539765687

#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan: https://hospitality-mavericks.captivate.fm/episode/134

#103 Amelia Rope, Founder of Hope & Patience, on Starting From Scratch: https://hospitality-mavericks.captivate.fm/episode/103

Lorraine’s LinkedIn: https://uk.linkedin.com/in/lorraine-copes-mcips-ab614820

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#139 Josh Sharkey, CEO at meez, on Leadership Decisions in the Kitchen

Thu, 30 Dec 2021 16:00:00 +0100

Josh Sharkey is the founder and CEO of meez, the recipe tool for professional chefs. With over 20 years of experience in the restaurant industry, Josh launched the culinary technology company in 2020 to provide chefs the home for all their recipes, menus, and ideas. The interactive database helps users ideate, organise, search, collaborate, share, and ultimately execute their vision.

Josh has learnt a lot about starting and scaling a startup, which he shares on the show. We also explore the books that have made an big impact on him, the role of AI, the disruption of hospital food – and how cultures are finally changing across kitchens.

Links:

Peter Drucker: https://www.amazon.co.uk/Peter-F-Drucker/e/B000AP61TE

‘Crossing the Chasm’ by Geoffrey Moore: https://www.amazon.co.uk/dp/0062292986

‘The Innovator's Dilemma’ by Clayton Christensen: https://www.amazon.co.uk/dp/1633691780

‘Play Bigger’ by Al Ramadan, Dave Peterson, Christopher Lochhead, Kevin Mane: https://www.amazon.co.uk/dp/0062407619

‘Zero To One’ by Blake Masters: https://www.amazon.co.uk/dp/0753555204/

‘Lean Startup’ by Eric Ries: https://www.amazon.co.uk/dp/0670921602/

‘Measure What Matters’ by John Doerr: https://www.amazon.co.uk/dp/024134848X/

Meez: https://www.getmeez.com/

meez’s Instagram: https://www.instagram.com/getmeez/

Josh’s Instagram: https://www.instagram.com/joshlsharkey/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

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#138 Matt Grimshaw, Founder of The Pioneers, on Culture as Your Competitive Advantage

Thu, 23 Dec 2021 16:00:00 +0100

Today we’re joined with the Founder of The Pioneers, Matt Grimshaw. The Pioneers are a team of culture engineers who help scale-ups to design and build the People Operating System they need to drive rapid and sustainable growth. It was great having Matt on the show to discuss how your company culture is a source of competitive advantage.

We explore how to avoid burnout when scaling, meta cultures, having the courage to be different, open book management, defining growth – and lessons learnt from a philosophy teacher.

Links:

‘Good to Great’ by Jim Collins: https://www.amazon.com/dp/0066620996/

‘Team of Teams’ by Gen. Stanley McChrystal, Tantum Collins and David Silverman: https://www.amazon.com/dp/1591847486/

The Pioneers: https://thepioneers.co.uk/

#80 Henry Stewart, Chief Happiness Officer at Happy, on Freedom and Trust: https://hospitality-mavericks.captivate.fm/episode/80

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Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

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https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

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#137 Alexandra Berger, VP of Product Sales at Hourly by AMS, on the Holistic Recruitment Process

Thu, 16 Dec 2021 16:00:00 +0100

Hourly makes hiring easier for everybody by turning the hiring process – from explore-to-offer – into a single mobile conversation that removes the dependency on legacy processes that can slow hiring. Today I’m joined by Hourly’s VP of Product Sales Alexandra Berger to learn more about how to best optimise the hiring process.

In this discussion we explore what makes a good recruiting process, the power of human interaction, how to find candidates at high volume, positioning your employer brand – and what candidates are looking for in jobs.

Links:

#56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels: https://hospitality-mavericks.captivate.fm/episode/heartfelt-hospitality-with-neena-jivraj-stevenson

Alexandra’s LinkedIn: https://www.linkedin.com/in/alexandrakayberger

Hourly: https://www.hourly.io/

AMS: https://www.weareams.com/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

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EPS 3 Digital Titans - Phil Le-Brun Enterprise Strategist at Amazon Web Services - The Human Factor

Tue, 14 Dec 2021 13:00:00 +0100

It was a great pleasure for Michael to connect with an old colleague of his from McDonald’s to talk about digital transformation and how we as leaders can make it happen more effectively.

In this conversation, Phil Le-Brun Enterprise Strategist at Amazon Web Services and the former international CIO at McDonald's shares how hospitality businesses now are so dependent on technology and when it breaks down it has huge consequences for business performance.

Phil and Michael have a deep dive into digital transformation touching these subjects:

The definition of digital transformation
The need for a new leadership paradigm to be successful with digital transformation
Megatrends in hospitality technology
Challenges around implementing technology

We also talk about their next big move when it comes to Digital Transformation in restaurants and much more.

If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report DIgital transformation of Hospitality, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks.

You can download the report via the link here

The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe.

Learn more about Vita Mojo here👇

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

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#136 Nick Cramp, Author and Transformation Coach, on Better Before Bigger

Thu, 09 Dec 2021 16:00:00 +0100

What does it take to make a business that works for you, and not the other way round? Find out what’s holding you back with today’s guest, Nick Cramp. He’s the author of ‘Better Before Bigger: Rethinking Business Success’ and a Transformation Coach. Having worked previously as a business owner, Nick understands that running a company can sometimes feel overwhelming.

I had a great time speaking with Nick to learn more about his latest book. We also explore Nick’s coaching process with his clients, what to do when you hit a ‘business plateau’, scaling your story, and why you should dedicate at least one day a week stepping away from work and strategizing.

Links:

’Better Before Bigger’ by Nick Cramp: https://www.amazon.co.uk/dp/B093WQFN74

‘The Great Game of Business’ by Jack Stack and Bo Burlingham: https://www.amazon.co.uk/dp/B00DIZQVP2/

#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan: https://www.hospitalitymavericks.com/podcast/episode/2879b6d8/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan

Hospitality and The Infinite Game #007: Small Giants: https://hospitality-mavericks.captivate.fm/episode/smallgiants

Nicks’ website: https://therethinkcollective.com/

Nick’s LinkedIn: https://www.linkedin.com/in/nickcramp/

Connect with the podcast:

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

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#135 Antoine Melon, Co-Founder of HOMEtainment, on Stay-at-Home Experiences

Thu, 02 Dec 2021 16:00:00 +0100

From chefs to bartenders, live musicians to DJs, HOMEtainment helps create memorable events from the comfort of your own home. Today I’m joined by the co-founder, Antoine Melon, who has over 25 years of experience in opening and running restaurants and hotels all over the world. Antoine launched HOMEtainment during the pandemic, so I can’t wait to learn more about his experiences.

In this episode we explore how to stand out as a premium provider, the home entertainment market, how the HOMEtainment platform works and mental health in hospitality.

Links:

HOMEtainment: https://www.hometainment.com/

#121 Daniel Hulme, Founder of On Air Dining, on Agility and creating Experiences at Home: https://hospitality-mavericks.captivate.fm/episode/121

Antoine’s LinkedIn: https://www.linkedin.com/in/antoinemelon/

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Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

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EPS 2 Digital Titans - Hugo Engel Digital Executive at Leon - Restaurant of The Future

Tue, 30 Nov 2021 14:00:00 +0100

It’s great to have another deep dive into digital transformation with Hugo Engel who is Digital Executive at Leon restaurants where he is part of building the restaurant for the future.

We will be talking about: how Leon is using digital ordering capabilities to serve and understand customers better.

Michael and Hugo talk about:

How to use digital ordering capabilities to serve and understand customers better
How to put digital tools in the hands of the frontline
How data can transform your customer exspirence
How digital learning can improve the onboarding process
The importance of stopping up and sorting out your tech stack.

We also talk about their next big move when it comes to Digital Transformation in restaurants and much more.

Please note that this interview was recorded back in Marts 2021, so lots of things have changed for both LEON & the industry.

You can download the report via the link here

The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe.

Learn more about Vita Mojo here👇

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

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#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan

Thu, 25 Nov 2021 16:00:00 +0100

Today’s guest David Lockwood has been involved with the British cheese scene for 25 years – and is currently the Managing Director of Neal's Yard Dairy. The artisanal cheese retailer works with about 40 cheesemakers. They select, mature and sell farmhouse cheese from the UK and Ireland. Their secret to their success? Always have a clear, long-term plan in mind.

I had a great time meeting David in person, checking out their dairy in London. Tune in to our conversation as we explore the history of Neal’s Yard, mission statements, paying your staff good salaries, being flavour-driven, treating your suppliers like they are your partners – and his brief stint working on Wall Street.

Links:

Neal’s Yard Dairy: https://www.nealsyarddairy.co.uk/

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114

#91 Pim de Morree, Co-Founder of Corporate Rebels, on Progressive Missions: https://hospitality-mavericks.captivate.fm/episode/91

David’s email: david@nealsyarddairy.co.uk

Connect with the podcast:

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

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#133 Lee Curtis, CEO and Founding Partner at RESIDE, on Leading the Future of the Travel Industry

Thu, 18 Nov 2021 16:00:00 +0100

Lee Curtis, CCHP, co-founded RESIDE in November 2017. RESIDE’s core purpose is to fundamentally change the short-term rental and alternative accommodation marketplace by leveraging their operational expertise, 3SIXTY technology platform and globally vetted supply chain to deliver a curated, compliant and high-touch, hyper local experience to guests anywhere in the world.

In this fascinating conversation, I explore with Lee about the future of travel and the short stay trends we are now seeing across the industry. We also touch on compliance, embedding human touch points within technology, the range of consumer ‘travel skillsets’, sustainable trips – and David Brent.

Links:

RESIDE: https://staywithreside.com/

Lee’s LinkedIn: https://www.linkedin.com/in/lee-curtis-cchp-17196210

#88 Larry Korman, President of AKA Hotel Residences, on Being 3D: https://hospitality-mavericks.captivate.fm/episode/88

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EPS 1 Digital Titans - James Sandrini Co-Founder & Strategy Director at 48.1 - Brand Clarity

Tue, 16 Nov 2021 14:45:00 +0100

In this Digital Titans conversation, our guest is James Sandrini Co-Founder & Strategy Director at 48.1. They are a creative agency in London that helps companies to get clarity on their brand and positioning and help to tell their story clearly to customers and employees.

In this conversation, we talk about the power step back start to get the strategy right before just doing it.

We talk about too many leaders just trying to copy what works somewhere else and don’t strategise on what is the right solution for their brand. He shares examples of companies that use this time to work on strategy instead of just putting out the fires.

James shares how he has observed that the consumers now have accepted and expect that digital ordering and sees it as a fundamental factor when they engage with hospitality businesses.

We also talk about their next big move when it comes to Digital Transformation in restaurants and much more.

You can download the report via the link here or via this link:

https://resources.vitamojo.com/digital-transformation-hospitality-report

The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe.

Learn more about Vita Mojo here👇

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#132 Nathan Ott, Chief Polisher at the GC Index, on Your Business Owner Type

Thu, 11 Nov 2021 16:00:00 +0100

The GC Index® is the organimetric that empowers organisations to drive performance and achieve innovation by creating game-changing teams and cultures. Today we’re joined by the Co-Founder and Chief Polisher, Nathan Ott. His fundamental belief is that everyone can make an impact in their world. As such, he has created a global community of GC Partners and GCologists, who are committed to fostering the impact and contribution from everyone around the globe.

In this conversation we unpack how the GC Index works and the five different business owner types. Live on the show, we also go through my results from the test to find out about my ‘Game Changer’ tendencies. Don’t forget to also check out my interview with the other Co-Founder, Dr John Mervyn-Smith, linked in the show notes below.

Links:

Nathan’s LinkedIn: https://uk.linkedin.com/in/nathanott

The GC Index: https://www.thegcindex.com/

#31: Making Your Impact With Dr John Mervyn-Smith, Director of The GC Index: https://hospitality-mavericks.captivate.fm/episode/31-making-your-impact-with-dr-john-mervyn-smith-director-of-the-gc-index

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Introducing Digital Titans

Mon, 08 Nov 2021 13:00:00 +0100

Welcome to this special podcast series, Digital Titans, brought to you by Vita Mojo and Hospitality Mavericks.

Tune into Amie from Vita Mojo who is excited to take you on this journey, as we explore the digital transformation within hospitality.

During this series, you’ll hear from industry leaders from the likes of Leon, the Azzuri Group and Amazon. We’ll talk through how they transformed their business with digital solutions while meeting the changing needs of the market.

If you have not yet got your version of the new free report “Digital transformation in hospitality” get it here now👇

https://resources.vitamojo.com/digital-transformation-hospitality-report

The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe.

Learn more about Vita Mojo here👇

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#131 Tim Brown, Food & Beverage Global Business Unit at Oracle, on the Implementation of Technology – and its Future

Thu, 04 Nov 2021 16:00:00 +0100

There’s one thing using technology in your business, and there is another thing implementing it. The Food and Beverage Global Business Unit at Oracle helps organizations connect every guest interaction to your back-of-house operations. With me today is Tim Brown, the unit’s Vice President of Global Solution Engineering. He leads an international team of experienced technical sales consultants dedicated to devising and deploying pioneering IT solutions that accelerate innovation for food and beverage customers.

I’m excited to learn from Tim how the industry can get the best out of technology. We also talk about dealing with ‘spaghetti’ architecture, how to help your staff with technology, voice-activated devices, revenue forecasting, and building loyalty.

Links:

Oracle for Food and Beverage: https://www.oracle.com/industries/food-beverage/

Tim’ LinkedIn: https://www.linkedin.com/in/timpbrown69/

Tim’s Twitter: https://twitter.com/timpbrown

#83 Mark Gausden, Vice President at Oracle, on Your Digital Strategy: https://hospitality-mavericks.captivate.fm/episode/83

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#130 Richard Centolella, Principal at EDSA, on Property and Design Megatrends

Thu, 28 Oct 2021 16:00:00 +0100

The Dubai Opera House, Four Seasons, Hard Rock, the Atlantis resorts – these are just a few of the notable projects designed by EDSA, a planning, landscape architecture and urban design firm founded in 1960. Dialling in from the US is ESDA’s Principal Richard Centolella, where he leads the Baltimore studio and oversees operations in New York City. He is a true maverick when it comes to designing functional, realistic, and engaging places for people.

This conversation brings to light how we need to optimise spaces and environments for our customers and staff as we enter this new post-pandemic paradigm. Tune in as we discuss the future for developers and the real estate market, regenerative landscape design, staycation trends and the role of mentorship.

Links:

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114

#30 Setting The Stage For The Best Hospitality Experiences with David Chenery: https://hospitality-mavericks.captivate.fm/episode/30-setting-the-stage-for-the-best-hospitality-experiences-with-david-chenery

EDSA: https://www.edsaplan.com/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

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Hospitality and The Infinite Game #008: On Diversity and Inclusion with Lorraine Copes, Founder of Be Inclusive Hospitality

Tue, 26 Oct 2021 14:00:00 +0100

Throughout this series, we’ve explored the impactful ways of running a hospitality business, but the ultimate key to any business is to truly embody a diverse organisation. We are on a huge journey of learning when it comes to diversity and inclusion, and there are some clear blindspots as white men, so we needed to bring on Diversity and Inclusion expert Lorraine Copes as our guest.

Lorraine is the founder of Be Inclusive Hospitality – a not-for-profit organisation with a mission to advance racial equity in Hospitality, Food & Drink. In this conversation, we explore how to create inclusive environments, passive racism, working with experts in the field of diversity and inclusion, and using data to review what needs to be done. It’s time to understand your biases, and learn how to challenge them, so we can create a space where everyone belongs.

Why not tune in to our previous conversations here👇

https://player.captivate.fm/collection/5250d62b-a30f-42fa-a9f0-4d0ad27b73bb

Resources mentioned:

Be Inclusive Hospitality: https://www.bihospitality.co.uk/

Imbibe UK: https://live.imbibe.com/en-gb.html

Lorraine’s LinkedIn: https://www.linkedin.com/in/lorraine-copes-mcips-ab614820

Get in touch:

Michael’s Email: michael@hospitalitymavericks.com

David’s Email: david@objectspaceplace.com

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

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#129 Carina Martins Nakamá, Founder of Benessere, on Checklists, Calmness and Communication

Thu, 21 Oct 2021 16:00:00 +0100

With our shared passion for checklists, Carina Martins Nakamá joins the show to reveal the power of having plans and processes in place so you can operate from a place of calmness. Carina is the Founder and Director of Benessere, which helps people and organisations in hospitality become healthier, happier and more prosperous.

Carina has an MBA in Business Management at Fundacao Getulio Vargas – considered one of the best business schools in Latin America, and later in the UK further specialised in Project Management and Process Improvement, becoming a certified Project Management Professional, Agile, Prince2 and Lean Practitioner. Before moving on to launch her own business, Carina was Director of Processes and Continuous Improvement at Kognitiv, a global travel and loyalty startup.

Today we explore setting a plan for your staff. We also talk about leveraging digital tools, self-leadership, e-learning, fixing the fundamentals – and so much more.

Links:

‘Good To Great’ by Jim Collins: https://www.amazon.com/dp/0066620996

#35: It's All About The Team With Marta Pogroszewska, Managing Director of Gail's: https://hospitality-mavericks.captivate.fm/episode/-35-its-all-about-the-team-with-marta-pogroszewska

Benessere: https://www.benessere.uk/

Carina’s LinkedIn: https://www.linkedin.com/in/crcmn/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

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#128 Jonathan Reed, MD at Paddy & Scott’s, on Giving Freedom to Operate

Thu, 14 Oct 2021 16:00:00 +0100

Paddy & Scott’s is a true maverick coffee business. They cut out the middle-men and conglomerates; shortening the distance between coffee grower and coffee drinker. In 2016 they took on their very own coffee farm in Meru, Kenya, working directly with a family who have been growing coffee for generations. Paddy & Scott’s now produce over 30,000 cups of coffee per day: from their own fuelling stations to over 150 branded concessions. MD at Paddy & Scott’s, Jonathan Reed, joins the show to share how their coffee empire continues to expand.

In this episode we explore their flat hierarchy business, the power of reprioritising, the impact of core hires, how their reduced open days have boosted performance – and why a lot can be achieved with a humble cup of coffee.

Links:

‘Shoe Dog’ by Phil Knight: https://www.amazon.com/dp/B0176M1A44

‘Maverick’ by Ricardo Semler: https://www.amazon.com/dp/0446670553

YouTube: https://www.youtube.com/user/PaddyandScottcoffee

Paddy & Scott's Shop: https://paddyandscotts.shop/

#29: Enriching Lives With Mowgli's Nisha Katona, Founder of Mowgli Street Food: https://hospitality-mavericks.captivate.fm/episode/29-enriching-lives-with-mowglis-nisha-katona-founder-md-of-mowgli-street-food

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Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

More episodes for you to check out here

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

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Hospitality and The Infinite Game #007: Small Giants

Tue, 12 Oct 2021 14:00:00 +0100

We’re excited to be back with Hospitality and The Infinite Game, and today we dig into the different nuances of growth. A book that’s had a huge impact on us is ‘Small Giants’ by journalist Bo Burlingham. It explores what some of the most remarkable, under-the-radar companies are doing, and questions the usual definitions of business success.

In this discussion, we unpick some key insights from the book, like finding your business mojo and looking at effort positively. We also explore the cultural changes as your business grows, financial freedom, how to maintain and improve the soul of the business – and ultimately, what type of growth is right for your business.

Resources mentioned:

‘Small Giants’ by Bo Burlingham: https://www.amazon.com/dp/014310960X

‘Good to Great’ by Jim Collins: https://www.amazon.com/dp/0066620996/

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example: https://hospitality-mavericks.captivate.fm/episode/122

#127 Barry O’Reilly, Co-Founder of Nobody Studios, on How to Unlearn: https://hospitality-mavericks.captivate.fm/episode/127

Danny Meyer on Masters of Scale: https://mastersofscale.com/danny-meyer-when-and-how-to-ignore-conventional-wisdom/

Get in touch:

Michael’s Email: michael@hospitalitymavericks.com

David’s Email: david@objectspaceplace.com

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/

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#127 Barry O’Reilly, Co-Founder of Nobody Studios, on How to Unlearn

Thu, 07 Oct 2021 16:00:00 +0100

People stay at companies because they’re developing and progressing, not because their leaders think they ‘know it all’. To build this progressive culture, today’s guest shares how the skill in unlearning is more important than ever. Dialling in from the US, Barry O’Reilly is the Co-Founder of Nobody Studios, and author of ‘Unlearn’ and ‘Lean Enterprise’. He has pioneered the intersection of business model innovation, product development, organisational design, and culture transformation.

In this episode, we discuss the three steps to unlearning, ‘culture hacks’, lessons from high performance companies, how to have difficult conversations with your employees, and Barry’s personal experience of unlearning that helped him write his latest book.

Links:

‘Unlearn’ by Barry O’Reilly: https://www.amazon.com/dp/1260143015

‘Good to Great’ by Jim Collins: https://www.amazon.com/dp/0066620996/

Icon Meals: https://iconmeals.com/

Nobody Studios: https://nobodystudios.com/

The Unlearn Podcast: https://www.unlearn.online/podcast

Unlearn.online: https://www.unlearn.online/

#95 Ally Gordon, Coach and Mentor, on Your Belief System: https://hospitality-mavericks.captivate.fm/episode/95

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

More episodes for you to check out here

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

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#126 Simon Mitchell, CEO at KERB Food, on Nurturing Future Food Businesses

Thu, 30 Sep 2021 16:00:00 +0100

Simon Mitchell went from being a 90s DJ to his own events company, Impulse, in 2003, before joining Concerto Group in 2011. In early 2016, Simon joined as MD for KERB – a household name in the UK street food market. The membership organisation is dedicated to the incubation and acceleration of London’s most innovative street food businesses.

Street food is an incredible way of starting your own food business. Find out in this episode how KERB helps support new talent, the major changes the company has had to make this year, and the trend that’s here stay: looking beyond just profits – how to make real social impact through your business.

Links:

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example: https://hospitality-mavericks.captivate.fm/episode/122

KERB Food: https://www.kerbfood.com/

#94 Elvin Turner, Author of 'Be Less Zombie', on Big Ideas: https://hospitality-mavericks.captivate.fm/episode/94

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#125 Toby Savill, Co-Founder and CEO at Foodstuff, on Food Delivery with a Conscience

Thu, 23 Sep 2021 16:00:00 +0100

There’s no doubt that the food delivery business supports the big chains but not the independent ones. Enter a real changemaker: Toby Savill, Co-Founder and CEO at Foodstuff – a new food delivery company in the UK which works with only independents, supports riders on living wage, and provides a zero emissions delivery.

What’s more, Foodstuff launched during the pandemic, yet they’ve managed to scale across multiple locations in the UK – including Manchester, Bristol and Cambridge. Tune in to this conversation as we discuss the power of brand association, what it’s like challenging Just Eat and Uber Eats, Foodstuff’s restaurant vetting process, and building their advisory board.

Links:

Foodstuff: https://wearefoodstuff.co.uk/

Special Edition Episode: Out of the Blocks LAP ONE: https://hospitality-mavericks.captivate.fm/episode/special-edition-episode-out-of-the-blocks-with-peter-backman-and-michael-tingsager

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Special Edition Episode: Out of the Blocks LAP TWO with Peter Backman and Michael Tingsager

Tue, 21 Sep 2021 15:45:00 +0100

Peter Backman and Michael Tingsager have chosen to come together to create a series of conversations to help leaders in the food and drinks industry to get better out of the starting blocks recovering from a pandemic, no one wanted and no one was ready for.

We don't have all the answers but we wish to share our observations and insights which can help leaders to make better decisions about their strategies and tactics as they navigate through the time ahead.

Key takeaways from this episode are:

The current impact on the world and the food drinks industry
The delivery market is changing
The debt crisis and landlords
Staffing Crisis
COVID Scare
How the future of the industry might look 6-12 months from now

Links:

https://www.linkedin.com/in/peter-backman-38305a6/

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Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

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#124 Mary Sue Milliken, Co-Chef/Owner of Border Grill, on Reinventing Hospitality

Thu, 16 Sep 2021 15:45:00 +0100

Mary Sue Miliken is one of my personal heroes. With over four decades of experience working in the hospitality sector, she has created a true legacy through her sustainability, social and culinary goals. Mary is an American chef, restaurateur, cookbook author, activist, and radio and TV personality. She is best known for Border Grill restaurants, trucks, and catering, which she runs with her business partner of more than 35 years, Susan Feniger.

In this conversation we discuss what it’s like to work with a business partner, being a ‘celebrity chef’, lobbying legislators, overcoming the diversity challenges in the industry, leveraging women-owned restaurants – and working with Julia Childs.

Links:

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example: https://hospitality-mavericks.captivate.fm/episode/122

Regarding Her: https://www.regardingherfood.com/

The James Beard Foundation: https://www.jamesbeard.org/

Instagram: https://www.instagram.com/marysuemilliken/

BorderGrill.com: https://www.bordergrill.com/

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114

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#123 Jim Laube, Founder of RestaurantOwner.com, on the Three Business Principles to Follow

Thu, 09 Sep 2021 16:00:00 +0100

Systems, culture and business – those are the foundations for a successful, sustainable business. Jim Laube, Founder of RestaurantOwner.com, shares some practical applications and what you can start doing today. Join us as we explore the relationship between leadership and culture, and what we mean by ‘culture’. We also discuss communicating your values, empowering your staff, and practising daily gratitude.

RestaurantOwner.com was founded in 1998 by Jim Laube. With a diverse food service background beginning in high school, Jim has held positions in the restaurant industry as a server, bartender, manager, controller and CFO. Today, Jim is focused on creating resources and training programs that support the creation of more independent restaurant success stories.

Links:

‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/0712676090

#32 The Rise of The Independent Restaurant Owners With Barry Shuster: https://hospitality-mavericks.captivate.fm/episode/32-the-rise-of-the-independent-restaurant-owners-with-barry-shuster

‘The Culture Engine’ by Chris Edmunds: https://www.amazon.co.uk/dp/B00MG2KN3O/

‘The Culture Fix’ by Will Scott: https://www.amazon.co.uk/dp/B08L6Y1KB4/

#29: Enriching Lives With Mowgli's Nisha Katona, Founder & MD of Mowgli Street Food: https://hospitality-mavericks.captivate.fm/episode/29-enriching-lives-with-mowglis-nisha-katona-founder-md-of-mowgli-street-food

RestaurantOwner.com: https://www.restaurantowner.com/

jim@restaurantowner.com

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#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example

Thu, 02 Sep 2021 16:00:00 +0100

This is the first face-to-face conversation I’ve had since the pandemic, and I’m super excited to meet the co-founder of Honest Burgers, Tom Barton, in Brighton – where the business was conceived. Starting from humble beginnings, they now have burger restaurants in London, Reading, Bristol, Cambridge, Cardiff, Brighton, Manchester and Liverpool. They make British beef patties in their own butchery, and most of their ingredients are homemade.

We discuss what it means to be honest, being an ‘anti-chain’, their Honest X Incubator initiative, eating food with your hands, regenerative farming, their role in climate change as a beef business – and green corduroy flares.

Links:

Clarkson’s Farm: https://www.primevideo.com/detail/0SHGKA0J8D4G01ZGD647627NEJ

Honest Burgers: https://www.honestburgers.co.uk/

#77 Nicole Antonio-Gadsdon, Founder of Banana Pepper HR, on leading with care: https://hospitality-mavericks.captivate.fm/episode/77

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#121 Daniel Hulme, Founder of On Air Dining, on Agility and creating Experiences at home

Thu, 26 Aug 2021 16:00:00 +0100

Daniel Hulme has a phenomenal approach to learning and unlearning. He has built multiple businesses, launched restaurants and bars – all from starting as a chef at 16 years old. As founder of On Air Dining, a unique Culinary Concierge Service and it’s sister brand On Air Interiors, supplying the world’s finest soft furnishings to aircraft, yachts and houses. His company has created a globally unique system of cooking, packaging and delivering of high end food on board an aircraft.

In this conversation we explore the at-home cooking market, what it's like cooking on a plane, recovering from burnout and adrenal fatigue, watching out for ‘energy vampires’ – and why we need to jump on trampolines more.

Links:

‘Crossing the Chasm’ by Geoffrey Moore: https://www.amazon.co.uk/dp/0062292986

‘The E-Myth Revisited’ by Michael E. Gerber: https://www.amazon.co.uk/dp/B00FZXTPS0

‘The Art of War’ by Sun Tzu: https://www.amazon.co.uk/dp/1509827951/

‘Sun Tzu and the Art of Business’ by Mark R. McNeilly: https://www.amazon.co.uk/dp/B0067MZHR6/

Daniel’s LinkedIn: https://uk.linkedin.com/in/daniel-hulme-82739720

On Air Dining: https://onairdining.com/

#94 Elvin Turner, Author of 'Be Less Zombie', on Big Ideas: https://hospitality-mavericks.captivate.fm/episode/94

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#120 Azher Rubbani, Founder of Chowbunch, on Launching Your Dark Kitchen Brand

Thu, 19 Aug 2021 16:00:00 +0100

A dark kitchen serves customers exclusively by delivery, operating as a separate food vendor from an existing restaurant's kitchen. It’s certainly a smart business model, but many brands can flop after launching. So what does it take to create visibility out of the kitchen’s invisibility?

Having run his own food supply business for nearly 30 years, Azher Rubbani has been on a journey of transformation and decided to launch his own dark kitchen, Chowbunch, during the pandemic. Azher joins me today to share some really practical insights into how to launch a successful dark kitchen – from startup costs and following a multi-brand model. Tune in as we explore how strong brands exist virtually, A/B testing ingredients, virtual queues, servant leadership – and dispelling some of the key myths.

Links:

Azher’s LinkedIn: https://uk.linkedin.com/in/azherrubbani

Chowbunch.com: https://www.chowbunch.com/

CombatFiles.com: https://www.combatfiles.com/

Coming Back Stronger Episode 5 with Yazz Abdulla: https://hospitality-mavericks.captivate.fm/episode/coming-back-stronger-episode-5-yazz-abdulla

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#119 David Lund, Founder of Hotel Financial Coach, on Financial Leadership

Thu, 12 Aug 2021 16:00:00 +0100

“I don’t want to share the finances” to “I’m not good with numbers”... these are all common phrases that hold us back as leaders. So today I bring on a real financial maverick, David Lund, who helps people get comfortable with numbers. He is the Founder of Hotel Financial Coach and supports leaders of hotel firms through financial training.

David’s background includes over 30 years as a Regional Controller, Corporate Financial Director, Hotel Manager and Controller throughout North America. Calling in from New England, I found out from David how to empower everyone in your team to be savvy with the finances. In this conversation, we discuss open-book management, investments versus expenses, the power of financial training, compound interest – and his business pivot over the pandemic.

Links:

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114

‘The One Thing’ by Gary Keller

Hotel Financial Coach: https://hotelfinancialcoach.com/

David’s email: david@hotelfinancialcoach.com

David’s LinkedIn: https://www.linkedin.com/in/david-lund/

#3: How to Increase Restaurant Profitability With Ivan Brewer: https://hospitality-mavericks.captivate.fm/episode/3-how-to-increase-restaurant-profitability-with-ivan-brewer-restaurant-profitability-expert-thought-leader

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#118 Jon Spiteri, Partner of Sessions Arts Club, on Having a Clear Vision

Thu, 05 Aug 2021 16:00:00 +0100

Today’s guest proves how the hospitality industry is so flexible. Consultant Jon Spiteri is currently a partner of Sessions Arts club – a creative studio from painter Jonny Gent together with partner architect Russell Potter. Located in a restored 18th century Grade II former courthouse on Clerkenwell Green, Sessions Arts Club brings together art, people, food and wine. Like most of us, Jon’s work was massively affected by the pandemic, but having a clear vision helped him navigate through it.

I’m excited to have Jon on the show to discuss how he closely involves his staff in the business, sticking to your guns, working with investors – and eating at 4pm.

Links:

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114

‘Setting the Table’ by Danny Meyer: https://www.amazon.co.uk/dp/0462099253

Jon’s Instagram: https://www.instagram.com/spitz69/

Jon’s Twitter: https://twitter.com/spitz69

#13 Staying True to Moshimo With Karl Jones, Director at Moshimo - Part 1: https://hospitality-mavericks.captivate.fm/episode/13-staying-true-to-moshimo-with-karl-jones-director-at-moshimo-part-1

#14 Staying True to Moshimo With Karl Jones, Director at Moshimo - Part 2: https://hospitality-mavericks.captivate.fm/episode/14-staying-true-to-moshimo-with-karl-jones-director-at-moshimo-part-2

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#117 JP Then, Founder of Slerp and Crosstown Doughnuts, on Your Omni-Channel Strategy

Thu, 29 Jul 2021 16:00:00 +0100

As a founder of two hospitality brands, today’s guest is a true early adopter with technology. JP Then believes you can reach so many more customers if you have an omni-channel strategy. He is the founder of Slerp, an on-demand e-commerce and order management system, and Crosstown Doughnuts, a London brand specialising in handcrafted doughnuts and specialty coffee.

Tune in to find out more about using ecommerce systems fit for hospitality. We also discuss finding a business partner, the future of sharing spaces, the ‘nothing to lose’ mentality, how to avoid gimmicky technology – and pairing beer with doughnuts.

Links:

KAM Media studies: https://kam-media.co.uk/resources/

Slerp: https://www.crosstown.co.uk/

Crosstown: https://www.slerp.com/

JP’s LinkedIn: https://www.linkedin.com/in/jpthen/

#110 Christophe Delacroix, Co-Founder of StoreKit: https://hospitality-mavericks.captivate.fm/episode/110

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#116 Tim Foster, Head of Being Awesome at the Yummy Pub Co, on Honest Hospitality

Thu, 22 Jul 2021 16:00:00 +0100

Tim Foster joins the show to help arm you with your recruitment tactics. Tim is Head of Being Awesome at the Yummy Pub Co, which operates pubs in London and Surrey. Yummy Pub is a boutique pub company founded in 2007 by Tim, Anthony Pender and Jason Rowlands. They’ve learnt how a hospitality business can survive and thrive amidst a pandemic, through adaptability, staff engagement, and a resilient mindset. Tim’s drive and ambition to succeed is infectious.

In this discussion, Tim shares how he uses his staff as Yummy Pub’s competitive edge. We also explore the power of honesty, creative approaches to training and development, the ‘fully booked’ mentality, customer perception and reviews, and celebrating successes.

Links:

Yummy Pub Co: https://www.yummypubs.co.uk/

#107 Marco Reick, Director of People & Talent at QOOT Co, on Fixing the Talent Crisis: https://hospitality-mavericks.captivate.fm/episode/107

Tim’s LinkedIn: https://www.linkedin.com/in/foster-tim-440626a/

Letterbox Cocktails: http://www.letterboxcocktails.shop/

# 35: It's All About The Team with Marta Pogroszewska, MD of Gail's: https://hospitality-mavericks.captivate.fm/episode/-35-its-all-about-the-team-with-marta-pogroszewska

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#115 Sangeeta Waldron, Founder of Serendipity PR, on the Power of Social Responsibility

Thu, 15 Jul 2021 16:00:00 +0100

Award-winning PR and media expert Sangeeta Waldron is the founder of Serendipity PR and the author of The PR Knowledge Book and Corporate Social Responsibility is Not Public Relations. She is often invited to events both nationally and globally, where she speaks about the media, Corporate Social Responsibility (CSR) and diversity in business.

In this fascinating discussion, we explore what it takes for businesses to fully embody their corporate social responsibility. Tune in to this interview to find out more about the pioneering businesses, combatting greenwashing, the drive for more diversity and inclusion, learning from our next generation of savvy consumers, and what tipping point we’re in right now.

Links:

‘Corporate Social Responsibility is Not Public Relations’ by Sangeeta Waldron: https://www.amazon.co.uk/Corporate-Social-Responsibility-Public-Relations/dp/1911671421/

The UN 17 Goals: https://sdgs.un.org/goals

Superdrug’s Social Responsibility Report 2021: https://www.superdrug.com/medias/custom-content/projects/2021/e05-DGFS/Doing%20Good%20Feels%20Super%20-%20Superdrug%20Report%202021.pdf

Hiut Jeans: https://hiutdenim.co.uk/

Twitter: https://twitter.com/SangeetaWaldron

LinkedIn: https://www.linkedin.com/in/sangeetawaldron/

Serendipity PR: https://serendipitypr.co.uk/

#50 Time for a system change with Zoey Henderson: https://hospitality-mavericks.captivate.fm/episode/50-its-time-for-a-system-change-with-zoey-henderson

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Together with our partner Bizimply we are conducting a survey to understand how leaders in the industry are transforming their organisations to deliver the experience both employees and customers are demanding. Fill in the survey here:

https://hospitalitymavericks.typeform.com/to/t0vQz39b

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#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

Thu, 08 Jul 2021 16:00:00 +0100

Ari Weinzweig is a true maverick when it comes to leadership and sticking to a vision. He believes in the need to build a business that not only achieves great business results but also makes a significant positive impact on your people, community and our planet.

Ari is the Co-Founder of Zingerman's Delicatessen, which is a nationally renowned food icon. Zingerman’s Community of Businesses has grown to 10 businesses with over 750 employees and over $55 million in annual revenue. Over the years, Ari has written a range of books and pamphlets including Zingerman’s Guide to Good Leading, and many other great books and pamphlets you can find via their website.

With a 2032 vision already in place, Ari has crafted the power of self-leadership and detailed missions. Join our conversation as we discuss how to better manage yourself, the art of visioning, teaching systems design, the power of language, and how to have a healthy relationship with time.

Links:

‘Small Giants’ by Bo Burlingham: https://www.amazon.co.uk/Small-Giants-Companies-Choose-Instead/dp/1591841496

ZingTrain pamphlets: https://shop.zingtrain.com/collections/pamphlets

‘The Choice’ by Edith Eger: https://www.amazon.co.uk/Choice-true-story-hope/dp/1846045126/

‘Man’s Search For Meaning’ by Viktor Frankl: https://www.amazon.co.uk/Mans-Search-Meaning-classic-Holocaust/dp/1844132390/

John O'Donohue: https://www.amazon.co.uk/John-ODonohue/e/B001H6N9TK

Peter Koestenbaum: https://www.amazon.co.uk/Peter-Koestenbaum/e/B000APFMYY

‘All About Love: New Visions’ by Bell Hooks: https://www.amazon.co.uk/All-About-Love-Visions-Paperback/dp/0060959479

‘The Artist's Way’ by Julia Cameron: https://www.amazon.co.uk/Artists-Way-Spiritual-Higher-Creativity/dp/1788164296/

‘If You Want to Write’ by Brenda Ueland: https://www.amazon.co.uk/If-You-Want-Write-Independence/dp/9650060286/

‘How Not To Be Afraid’ by Gareth Higgins: https://www.amazon.co.uk/How-Not-Afraid-Everything-Terrifying/dp/178622318X/

‘To Make Our World Anew’ by Robin Kelley: https://www.amazon.co.uk/Make-Our-World-Anew-Americans/dp/0195139453

ari@zingermans.com

#62 Leading with radical acceptance with Dr Vikki Barnes: https://hospitality-mavericks.captivate.fm/episode/62-leading-with-radical-acceptance-with-dr-vikki-barnes

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#113 Carlijn Postma, Founder of The Post, on Binge Marketing

Thu, 01 Jul 2021 16:00:00 +0100

Binge Marketing is a marketing strategy that has you developing a long-term relationship with your audience using serial content. This fosters trust and lays a foundation for the realisation of your marketing goals. The person behind this concept is Carlijn Postma, founder of the content marketing agency The Post and author of ‘Binge Marketing: The Best Scenario for Building Your Brand’.

I invited Carlijn on to the show to find out how this methodology works, and how you can start implementing these ideas for your business. Join us as we discuss having a long-term vision with your purpose, expanding your story in serial format, some storytelling techniques like the ‘hero's journey, the lessons learnt from her advertising career, and how brands are getting Netflix documentary series.

If after listening to the conversation you want her book you can get it here, and she has also kindly offered the Maverick Community a special discount of 20% off her online course "10-Day Online Course "Binge Marketing". Here you will learn to create your own Binge Marketing strategy.

Please use the code: HOSPITALITY2021 when you buy here

Links:

‘Binge Marketing’ by Carlijn Postma: https://www.amazon.co.uk/Binge-Marketing-Scenario-Building-Brand/dp/1911671049

Oatly: https://www.oatly.com/uk/

1% For The Planet: https://www.onepercentfortheplanet.org/

Hiut Jeans: https://hiutdenim.co.uk/

Sweetgreen: https://www.sweetgreen.com/

#112 Jon Davies, MD of Levy UK and Ireland, on the Circular Food Economy: https://hospitality-mavericks.captivate.fm/episode/112

CarlijnPostma.com: https://carlijnpostma.com/

ThePost.nl: https://thepost.nl/

#55 The future is for Brands that care with Katy Moses: https://hospitality-mavericks.captivate.fm/episode/55-with-katy-moses-

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#112 Jon Davies, MD of Levy UK and Ireland, on the Circular Food Economy

Thu, 24 Jun 2021 16:00:00 +0100

Levy UK is the catering and hospitality partner to many of the UK's iconic sport, leisure, heritage, performing venues, conference and exhibition centres – and with that comes great responsibility for a green future. MD of Levy UK and Ireland Jon Davies shares how so much is possible to change within the catering and hospitality industry, and why the future is bright.

In this inspiring conversation, we learn more about how such a large catering company is tackling food waste and working with sustainable suppliers. We also discuss rewilding land, educating people’s food choices, preparing for this year’s UN Climate Change Conference of the Parties (COP26), finding sustainable solutions for clients – and the power of oyster mushrooms.

Links:

City Harvest: https://www.cityharvest.org.uk/

‘No Planet B’ by Mike Berners-Lee: https://www.amazon.co.uk/There-No-Planet-Handbook-Break/dp/1108439586

‘The Omnivore's Dilemma: A Natural History of Four Meals’ by Michael Pollan: https://www.amazon.co.uk/Omnivores-Dilemma-Natural-History-Meals/dp/B079TKZL38/

‘In Defense of Food’ by Michael Pollan: https://www.amazon.co.uk/dp/B079TM1NRS

‘We Are The Weather’ by Jonathan Safran Foer: https://www.amazon.co.uk/We-are-Weather-Saving-Breakfast/dp/0241363330

‘Cooked’ (Documentary Series): https://www.netflix.com/title/80022456

Toast Ale: https://www.toastale.com/

Rubies in the Rubble: https://rubiesintherubble.com/

Flawsome Drinks: https://flawsomedrinks.com/

Dash: https://dash-water.com/

Nurture Brands: https://nurturebrands.com/

Levy: https://levy.co.uk/

#45 The Power of AI Technology with Marc Zornes, Co-Founder of Winnow: https://hospitality-mavericks.captivate.fm/episode/45-the-power-of-ai-technology-with-marc-zornes

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#111 Rob Liddiard, Co-founder of Yapster, on Social Leadership

Thu, 17 Jun 2021 16:00:00 +0100

How digitally visible are you with your staff? In today’s episode, we explore the new era of leadership that’s been shaped by how we use technology – the social leader. Rob Liddiard, Co-founder and CEO of Yapster, share what you can do with technology to help you lead your team and scale your communication.

Founded in 2015, Yapster is a fully integrated mobile communications platform, designed for frontline colleagues who don’t have company email addresses. The platform is used by many of the most recognisable frontline organisations known to the public, including BrewDog, Caffè Nero, Krispy Kreme and Wagamama.

Listen to find out more about Yapster’s influence score, gamifying sales, the role of data in leadership, micro efforts – and polo shirts.

Links:

Yapster: https://www.yapster.info/
‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/
Scotty Mills: https://twitter.com/scotty_mills07
‘The Advantage’ by Patrick Lencioni: https://www.amazon.co.uk/dp/0470941529/
‘Taking People With You’ by David Novak: https://www.amazon.co.uk/Taking-People-You-Things-Happen/dp/1591845912/
‘The Great CEO Within’ Matt Mochary: https://www.amazon.co.uk/Great-CEO-Within-Tactical-Building/dp/0578599287/
‘The Hard Thing About Hard Things’ by Ben Horitz: https://www.amazon.co.uk/Hard-Thing-About-Things-Building/dp/0062273205/
‘Atomic Habits’ by James Clear: https://www.amazon.co.uk/Atomic-Habits-Proven-Build-Break/dp/1847941834
#104 Charlotte Purvis, Author, on the Customer Communication Formula: https://hospitality-mavericks.captivate.fm/episode/104
Rob’s email: rob@yapster.co.uk
Rob’s LinkedIn: https://www.linkedin.com/in/robertliddiard/
Rob’s Twitter: https://twitter.com/rjliddiard

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#110 Christophe Delacroix, Co-Founder of StoreKit, on Mastering Your Omni-Channel Experience

Thu, 10 Jun 2021 16:00:00 +0100

Choosing what technology to implement across your business can feel overwhelming, but today we find out what to keep front of mind when finding and implementing the right tools. Christophe Delacroix is the CEO and Co-Founder of StoreKit, a platform that simplifies eCommerce for hospitality. They help you build your own online ordering store through their seamless 2-way integrations with over 40 Electronic Point of Sale (EPOS) systems.

In this conversation, we explore how technology has helped the growth of many small operators. We also discuss how to optimise your eCommerce channels, digitising the in-store experience, on-screen purchasing habits, the future of tills, and how to lead with the experimental mindset.

Links:

StorkeKit: https://storekit.com/

#106 Victoria Searl, Founder of DataHawks, on the Data-Driven Customer Journey: https://www.hospitalitymavericks.com/podcast/episode/252fd5c6/106-victoria-searl-founder-of-datahawks-on-the-data-driven-customer-journey

After Hours: https://harvardafterhours.com/

Digital Transformation with Nick Popovici Co-Founder and CEO Vita Mojo: https://hospitality-mavericks.captivate.fm/episode/the-rise-of-digital-transformation-with-nick-popovici-co-founder-and-ceo-vita-mojo

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#109 Paula Leach, Founder of Vantage Points Consulting, on Human Leadership

Thu, 03 Jun 2021 16:00:00 +0100

Paula Leach is an author, speaker, executive coach and advisor. She founded Vantage Points Consulting in 2021 to help high achievers build their impact as leaders in the world by growing authenticity, freedom, creativity and implementing high performance methods for leading inspired teams. Prior to that, she held leadership positions from large corporations, entrepreneurial startups, to the Home Office.

Paula is super pragmatic, so tune in to this episode to learn more about her leadership style, and the things we need to unlearn to move forward. We discuss the magnetic vs. push culture, the power of space to make sense of things, how to practise deep self-awareness – and “purple time”.

Links:

‘Vantage Points’ by Paula Leach: https://www.amazon.com/Vantage-Points-create-culture-employees/dp/1911671006
Vantage Points Foundation: https://vantagepointsconsulting.com/vantage-points-foundation
‘A New Earth’ by Ekhart Tolle
VantagePointsConsulting.com: https://vantagepointsconsulting.com/
Paula’s LinkedIn: https://www.linkedin.com/in/paula-leach-fcipd-mba-5674631a/
Paula’s Instagram: https://www.instagram.com/vantagepointsconsulting/
#54 Lead with compassion with Gina Gardiner, Author, Motivational Speaker, Empowerment and Relationship Coach and Transformational Leadership Trainer: https://hospitality-mavericks.captivate.fm/episode/54-lead-with-compassion-with-gina-gardiner

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#108 Andrew Coney, GM at The Hari London, on the Art of Spontaneity

Thu, 27 May 2021 16:00:00 +0100

Andrew Coney is a true Maverick and rule breaker. As the General Manager of the boutique hotel The Hari, London, Andrew embraces the power of being a small operator by giving truly tailored experiences to all guests. The Hari is a 5* 85-bedroom luxury hotel situated in the heart of Belgravia, and Andrew has been GM since 2014. We can all learn something from the hotel business, so I can’t wait to find out more about Andrew’s work ethic.

In this impactful conversation, we uncover what it takes to instil spontaneity and autonomy within your team. We also discuss doing charity work through your business, positive stalking, Tripadvisor, and delivering a home experience.

Links:

Born Free: https://www.bornfree.org.uk/

TheHari.com: https://www.thehari.com/

#87 Deepak Ohri, CEO Lebua Hotels and Resorts, on Emotional Touch Points: https://hospitality-mavericks.captivate.fm/episode/87

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#107 Marco Reick, Director of People & Talent at QOOT Co, on Fixing the Talent Crisis

Thu, 20 May 2021 16:00:00 +0100

It has been just over a year since Marco Reick joined the show to discuss company values during a crisis. A lot has happened since for both hospitality and Marco, so I can’t wait to catch up and reflect what we’ve learnt. Marco is now the Director of People & Talent at QOOT Co. – an investment and management company in the world of hospitality. Their portfolio of market-leading brands and restaurants include The Gentlemen Barista, The Lebanese Bakery, Chestnut and 19th Century Burger.

In this conversation, we explore how we can retain our great talent, as well as find new people. Tune in to learn more about interactive online learning, how simplified tech will help us navigate post-lockdown transitions, lessons learnt from a recruitment fair – and looking out for a grey rhino.

Links:

#49 Company values in times of crisis with Marco Reick, Director MR Consult UK: https://hospitality-mavericks.captivate.fm/episode/49-company-values-in-times-of-crisis-with-marco-reick
‘Can you see the grey rhino?’: https://www.linkedin.com/pulse/can-you-see-grey-rhino-hospitality-recruitment-crisis-marco-reick/
Chestnut Bakery: https://www.instagram.com/chestnut.bakery/
#77 Nicole Antonio-Gadsdon, Founder of Banana Pepper HR, on leading with care: https://hospitality-mavericks.captivate.fm/episode/77
Marco’s LinkedIn: https://www.linkedin.com/in/marcoreick/

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#106 Victoria Searl, Founder of DataHawks, on the Data-Driven Customer Journey

Thu, 13 May 2021 16:00:00 +0100

It doesn’t take a data scientist to understand the patterns of human behaviour in your business. I speak with data expert Victoria Searl to unpack exactly what you need to do to be more informed with your decisions. As Founder of DataHawks, her digital marketing agency uses your data to identify and profile your most valuable customers – creating and delivering business changing acquisition, conversion and retention.

Join us as we explore the discount syndrome, customer avatars, ‘proof of presence’ data, analysing the Eat Out To Help scheme – and lessons learned from her two grandmas. Too often we rely on our gut instinct in hospitality, so it’s time to shake things up and “be more ecommerce”.

Links:

‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/

Moneyball (2011): https://www.youtube.com/watch?v=-4QPVo0UIzc

‘Start With Why’ by Simon Sinek: https://www.amazon.co.uk/Start-Why-Leaders-Inspire-Everyone/dp/0241958229/

‘The First 90 Days’ by Michael Watkins: https://www.amazon.co.uk/First-Days-Updated-Expanded-Strategies/dp/1422188612/

Victoria’s LinkedIn: https://www.linkedin.com/in/victoriasearl/

DataHawks: https://www.wearedatahawks.com/

#81 Dhilon Solanki, UK & EMEA Director at Sprout, on Customer Loyalty: https://hospitality-mavericks.captivate.fm/episode/81

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#105 Perry Haydn Taylor, Founder of bigfish, on the Startup Mentality

Thu, 06 May 2021 16:00:00 +0100

“Think big, dive deep, swim fast” is the motto today’s guest lives by. Perry Haydn Taylor is the Founder of bigfish, an award winning brand, design and marketing consultancy that isn’t afraid to challenge the status quo. Working with the likes of Sipsmith, Kallo, Tyrells, Whole Earth and Gü Puds to name a few, I’m excited to hear more about Perry’s journey and his philosophy on the ‘the Startup Mentality’.

Listen to our conversation as we explore what makes a maverick brand, and why we need to challenge our clients more. We also discuss unf**king the planet, documentaries, measuring ambition, being obsessed with your product – and our bookshelves.

Links:

Bigfish: https://www.bigfish.co.uk/

Perry’s LinkedIn: https://www.linkedin.com/in/perry-haydn-taylor-1370669/

Seaspiracy Documentary: https://www.youtube.com/watch?v=1Q5CXN7soQg

Fishlove: http://fishlove.co.uk/

All Plants: https://allplants.com/

Biscuiteers: https://www.biscuiteers.com/

Tuck Trucks: https://tucktrucks.co.uk/

‘Eating The Big Fish’ by Adam Morgan: https://www.amazon.com/Eating-Big-Fish-Challenger-Compete/dp/0470238275

‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/

One Fine Dine: https://onefinedine.com/

#46 The Importance of Net Profit with Charlie McVeigh: https://hospitality-mavericks.captivate.fm/episode/46-the-importance-of-net-profit-with-charlie-mcveigh

Freddie’s Flowers: https://www.freddiesflowers.com/

‘Drawdown’ by Paul Hawken: https://www.amazon.com/Drawdown-Comprehensive-Proposed-Reverse-Warming/dp/0143130447/

Project Drawdown: https://drawdown.org/

#20: Your Brand as Your Promise With Cliff Ettridge, Partner at The Team: https://hospitality-mavericks.captivate.fm/episode/20-your-brand-as-your-promise-with-cliff-ettridge-partner-at-the-team

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BONUS EPISODE - The Story of Bizimply

Tue, 04 May 2021 16:00:00 +0100

In this bonus episode, we will go behind the scenes of our show partner Bizimply

Michael will be talking to Founder Gerard Forde and CEO Conor Shaw of Bizimply who will share their journeys in hospitality and big tech companies.

Gerard will share the why and the story behind Bizimply that he started back in 2015. How they went from start-up wilderness to scale up tech company.

You will find out that they are obsessed with the industry and how to solve many of its problems by ensuring that frontline managers are empowered to run their businesses like clockwork and spend more time on the shop floor developing their people.

Along the way, we dive into the culture, digitalisation, prediction for the future of hospitality and much more.

Books from the episode:

Setting the Table: The Transforming Power of Hospitality in Business

Ben and Jerry's Double-dip: Lead with Your Values and Make Money Too

Pour Your Heart Into It: How Starbucks Built a Company One

When Cultures Collide: Leading Across Cultures

Unlearn: Let Go of Past Success to Achieve Extraordinary Results

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A big thank you to our sponsor Bizimply who are helping progressive leader and operators making every shift run like clockwork! Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

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#104 Charlotte Purvis, Author, on the Customer Communication Formula

Thu, 29 Apr 2021 16:00:00 +0100

Currently based in North Carolina, USA, Charlotte Purvis’ career was heavily influenced by her time speaking in church at her home town in Alabama. Today, Charlotte is a highly sought after Customer Service Consultant, trainer, coach, speaker, and author of ‘The Customer Communication Formula’.

I really enjoyed discussing with Charlotte about how we communicate with our customers. Join our conversation as we explore Charlotte’s Customer Communication Formula, future-focused feedback and what we can learn from hotel housekeepers. What’s clear from this interview is that regardless of what channel you use to communicate with your audience, customer service begins with the leader.

Links:

‘The Customer Communication Formula’ by Charlotte Purvis: https://www.amazon.com/Customer-Communication-Formula-communicate-customers/dp/1946425680/

‘The One Minute Manager’ by Ken Blanchard: https://www.amazon.com/Manager-Kenneth-Johnson-Spencer-Blanchard/dp/B002BFP0SO/

Twitter @SpeakerCPurvis: https://twitter.com/speakercpurvis

CharlottePurvis.com: https://www.charlottepurvis.com/

#37: The Importance of Employee and Customer Experience with The Boy Bailey Speaks: https://hospitality-mavericks.captivate.fm/episode/37-the-importance-of-employee-and-customer-experience-with-the-boy-bailey-speaks-aka-kieron-bailey

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#103 Amelia Rope, Founder of Hope & Patience, on Starting From Scratch

Thu, 22 Apr 2021 16:00:00 +0100

Today I delve more into the entrepreneurial journey. After connecting on LinkedIn, Amelia Rope is a kindred spirit who shares what hope and patience mean to her day-to-day. She’s the host of the podcast ‘Hope & Patience’, where she explores with guests the challenges of running a business and how to take care of yourself along the way – all whilst eating their favourite chocolate too.

For over a decade, she ran the award-winning chocolate business Amelia Rope Chocolate, so we learn more about her lessons learnt from that journey. She has competed twice on ‘Masterchef, and she is a volunteer employment mentor for Fine Cell Work’s ‘Open the Gate’ programme.

I’m excited to have her on the show as we discuss business cycles, why she started her podcast, working with life coaches, the power of appreciation – and recovering from broken bones.

Links:

Hope & Patience Podcast: https://hopeandpatience.co.uk/podcasts

S2 E8 Angus Thirlwell, Co-Founder Hotel Chocolat: https://hopeandpatience.co.uk/podcasts/angus-thirlwell-hotel-chocolat

S2 E6 Julian Metcalfe, Founder Pret & Itsu: https://hopeandpatience.co.uk/podcasts/s2-e6-julian-metcalfe-founder-pret-amp-itsu

‘Thrive’ by Ariana Huffington: https://www.amazon.com/Thrive-Redefining-Success-Creating-Well-Being/dp/0804140863

Clubhouse - Amelia Pod

Amelia’s Instagram: https://www.instagram.com/amelia_rope

Amelia's Twitter: https://twitter.com/ameliarope

#50 Time for a system change with Zoey Henderson, Founder of CleanSlate: https://hospitality-mavericks.captivate.fm/episode/50-its-time-for-a-system-change-with-zoey-henderson

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#102 Chris Hartley, CEO at Global Hotel Alliance, on Disruptive Technologies

Thu, 15 Apr 2021 16:00:00 +0100

Joining us all the way from Dubai, CEO at Global Hotel Alliance Chris Hartley shares what hotel industry trends to expect. It’s a very refreshing conversation as we rethink travel. GHA is one of the world's largest alliances of independent hotel brands, formed out of a necessity to pool resources to compete with the mega brands.

Chris was the first employee when the company was formed in 2004, and has seen the growth of the network since. The GHA now has a membership of over 550 hotels with representation in over 75 countries.

Tune in to learn more about the future of business travel, travel “pocket” trends, hotels serving local communities, and what it’s like setting up an alliance with other hotels.

Links:

Chris Hartley’s LinkedIn: https://www.linkedin.com/in/christopherhartleygha/

Global Hotel Alliance’s LinkedIn: https://www.linkedin.com/company/global-hotel-alliance/

Email Chris: christopher.hartley@gha.com

Global Hotel Alliance: https://www.globalhotelalliance.com/

Discovery Loyalty: https://www.discoveryloyalty.com/

#88 Larry Korman, President of AKA Hotel Residences, on Being 3D: https://hospitality-mavericks.captivate.fm/episode/88

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#101 Shawn Soole, Founder of Soole Hospitality Concepts, on Delivering Consistency

Thu, 08 Apr 2021 16:00:00 +0100

Fellow podcaster calling in from Canada, Shawn Soole is a serial entrepreneur and highly sought-after hospitality consultant. As Founder of Soole Hospitality Concepts, it’s his mission to make the industry better through education, training and marketing. He’s also co-authored two books and helped launch numerous highly-acclaimed bar and beverage programs, such as Little Jumbo (2013), OLO (2015), Cafe Mexico (2016) and Pagliacci’s (2018).

In this episode we explore the power of consistency, the role of mastermind groups, open book management and reviewing the hospitality ecosystem. Shawn is a real grafter so I enjoy hearing where his passions have taken him.

Links:

‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/

‘Cocktail Culture’ by Shawn Soole: https://www.amazon.com/Cocktail-Culture-Recipes-Techniques-Behind/dp/192712994X/

‘Great Northern Cocktails’ by Shawn Soole: https://www.amazon.com/Great-Northern-Cocktails-Shawn-Soole/dp/1907434526

Post Shift Podcast: https://soolehospitality.com/blog

SooleHospitality.com: https://soolehospitality.com/

#63 Setting yourself a long-term mindset with Joshua Kopel, Chief Executive Officer at FLO Hospitality: https://hospitality-mavericks.captivate.fm/episode/63-setting-yourself-a-long-term-mindset-with-joshua-kopel

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#100 Chip Conley, Founder of Modern Elder Academy, on People Wisdom and Algorithms

Thu, 01 Apr 2021 15:00:00 +0100

In celebration of the Hospitality Mavericks Podcast’s 100th episode, I’m excited to share with you today an interview I had with a true hero of mine – Chip Conley! He was Airbnb’s Head of Global Hospitality and Strategy for four years, and is currently their Strategic Advisor for Hospitality and Leadership. He also founded Joie de Vivre Hospitality, which created and managed over 50 boutique hotels. He is currently the Founder of Modern Elder Academy, a wisdom school dedicated to helping people navigate midlife. He’s also the author of five books and an international speaker.

In this candid conversation, we learn more about his time working closely with Airbnb CEO Brian Chesky, letting go of old identities, the future of co-living and navigating the world through our mid-life years – and lessons learnt from having died almost 9 times to date.

Links:

‘Wisdom at Work’ by Chip Conley: https://www.amazon.com/Wisdom-Work-Making-Modern-Elder/dp/0525572902/r

‘Emotional Equations’ by Chip Conley: https://www.amazon.com/Emotional-Equations-Creating-Happiness-Success/dp/1451607253/

‘PEAK’ by Chip Conley: https://www.amazon.com/PEAK-Companies-Maslow-Revised-Updated/dp/1119434920/r

‘Marketing That Matters’ by Chip Conley and Eric Friedenwald-Fishman: https://www.amazon.com/Marketing-That-Matters-Practices-Business/dp/B005Q5X3OO/

‘The Rebel Rules’ by Chip Conley: https://www.amazon.com/Rebel-Rules-Daring-Yourself-Business/dp/0684865165

‘The Great Midlife Edit’: https://fb.watch/4yDjbZmj2D/

‘Man’s Search For Meaning’ by Viktor E. Frankl: https://www.amazon.com/Mans-Search-Meaning-Viktor-Frankl/dp/0807014273/

Chip’s TED Talk: https://www.ted.com/talks/chip_conley_measuring_what_makes_life_worthwhile

‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/r

The Intern (2015): https://www.imdb.com/title/tt2361509/

Modern Elder Academy: https://www.modernelderacademy.com/

Chip’s Interview on the Tim Ferriss show: https://tim.blog/2019/06/20/chip-conley/

The Collective: https://www.thecollective.com/

#88 Larry Korman, President of AKA Hotel Residences, on Being 3‪D: https://hospitality-mavericks.captivate.fm/episode/88

#85 Wil Slickers, Host of Slick Talk, on the ‘Destinationaire’: https://hospitality-mavericks.captivate.fm/episode/85

Chip’s blog: http://wisdomwell.modernelderacademy.com/

Chip’s website: https://chipconley.com/

#87 Deepak Ohri, CEO Lebua Hotels and Resorts, on Emotional Touch Points: https://hospitality-mavericks.captivate.fm/episode/87

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#99 Adam Smith, Founder of The Real Junk Food Project, on Food is Power

Thu, 25 Mar 2021 16:00:00 +0100

We live in a true paradox where we overproduce and over waste. Adam Smith is the founder and co-director of the multi-award-winning global initiative The Real Junk Food Project (TRJFP). Their mission is to revolutionise the disposal of avoidable food waste into landfill – the pioneering movement's manifesto is to “feed bellies, not bins”. Prior to this he was a professional chef, and he’s currently writing a book to be released in 2021.

I really enjoyed speaking with Adam as I got to learn more about TRJFP’s mission, and how he practically applies kindness in his work place. In this conversation we also explore his angle on happiness, tackling big challenges through collaboration and the lessons he’s learnt from life’s hardships. Adam is a true inspiration with what life has thrown at him, so tune in!

Links:

Hospitality and The Infinite Game #004: No Planet B: https://www.hospitalitymavericks.com/podcast/episode/1dd9ed0b/hospitality-and-the-infinite-game-004-no-planet-b

The 2030 Agenda for Sustainable Development: https://sdgs.un.org/goals

‘Ecotopia’ by Ernest Callenbach: https://www.amazon.com/Ecotopia-Novel-Ernest-Callenbach/dp/0553348477

MrJunkFoodChef.com: https://mrjunkfoodchef.com/

The Real Junk Food Project: https://trjfp.com/

#52 Time for a new business and economic paradigm with Tom Rippin, CEO and Founder of On-Purpose: https://hospitality-mavericks.captivate.fm/episode/-52-time-for-a-new-business-and-economic-paradigm-with-tom-rippin

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#98 Tim Meinhardt, CEO of Atruity, on 10x Results and the OKR Methodology

Thu, 18 Mar 2021 16:00:00 +0100

Planning is key to the success of any business. But how do you actually put a good plan in place? Today’s guest, Tim Meinhardt, is an expert on a goal-setting management system: OKRs. It stands for Objectives and Key Results. It’s something that I’ve implemented in the past, and I can’t wait to find out what you can do today.

Tim leads a team of OKR experts at Atruity. They provide OKR Consulting to numerous organisations ranging from publicly traded companies to start ups. Through their proven methodology and numerous OKR Programs, they ensure effective implementation and management of OKR journeys.

In this discussion we explore how OKRs have been helping businesses thrive during the pandemic. Tune in as we discuss why plans fail, striving for simplicity, remote working trends and business epiphany moments. This year is giving us the opportunity to reset, so let's start implementing some OKR strategies.

Links:

Atruity1.com: https://atruity1.com/

‘Measure What Matters’ by John Doerr: https://www.amazon.co.uk/Measure-What-Matters-Simple-Drives/dp/024134848X/r

The UN’s 17 Goals: https://sdgs.un.org/goals

‘Radical Focus’ by Christina Wodtke: https://www.amazon.com/Radical-Focus-Achieving-Important-Objectives-ebook/dp/B01BFKJA0Y

OKRs Q&A Podcast: https://podcasts.apple.com/us/podcast/okrs-q-a/id1526358254

‘The Service Profit Chain’ by James L. Heskett, W. Earl Sasser, Leonard Schlesinger: https://www.amazon.com/Service-Profit-Chain-James-Heskett/dp/0684832569

Atruity’s resources: https://atruity1.com/resources/

‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/

Ep. 1: Going from Manager to Leader using OKRs | Leif Ulstru‪p‬: https://podcasts.apple.com/us/podcast/ep-1-going-from-manager-to-leader-using-okrs-leif-ulstrup/id1526358254?i=1000487106945

tim@atruity1.com

#60 Join The Dots with Martin Johnson, Founder of YourBigPic: https://hospitality-mavericks.captivate.fm/episode/60-join-the-dots-with-martin-johnson

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Special Edition Episode: Out of the Blocks LAP ONE with Peter Backman and Michael Tingsager

Tue, 16 Mar 2021 16:00:00 +0100

Peter Backman and Michael Tingsager have come together to create a series of conversations to help leaders in the food and drinks industry to get off the starting blocks as the world and the industry reopen.

Michael and Peter talk about the impact the pandemic has had on food and drinks businesses, the challenges ahead and how to navigate them by putting a clear strategy in place.

The topics for this conversation are broad covering city centre trading, delivery, technology, consumer behaviour, economic factors, talent and much more.

Key takeaways from this episode are:

The current impact on the world and the food drinks industry
The delivery market is changing
Challenges and opportunities of city centre trading
The debt crisis in the industry
How the future of the industry might look 6-12 months from now

Links:

https://www.linkedin.com/in/peter-backman-38305a6/

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

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#97 Mike Bausch, Owner of Andolini's Pizzeria, on the Authentic Leader

Thu, 11 Mar 2021 16:00:00 +0100

Mike Bausch finds that there are things that still translate from Day One of his business, Andolini's Pizzeria, based in Tulsa, Oklahoma. I brought Mike on to the show to understand his approach to growing a restaurant business through his very authentic manner – and how he makes such delicious pizzas.

Mike started the pizzeria with his brother at the age of 22 – 6 months after graduating from college. 15 years later, it’s the leading pizzeria that’s turned into a true success during the pandemic. So much so, they’ve been able to run at full capacity.

Mike’s enthusiasm is infectious. Tune in as we talk about getting mentors, POS system failures, key questions to ask yourself as an entrepreneur, and the art of not fitting in. As Mike says in the interview, “there’s always a better way”, so let’s keep on learning as business leaders.

Links:

‘Unsliced’ by Mike Bausch: https://www.amazon.co.uk/Unsliced-Stay-Whole-Pizzeria-Industry/dp/1544516657/

‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/

Tony Gemignani: https://www.tonygemignani.com/

‘The Pizza Bible’ by Tony Gemignani: https://www.amazon.com/gp/product/1607746050/

Pizza World Championship: https://campionatomondialedellapizza.it/en/home

Jiro Dreams of Sushi: https://www.imdb.com/title/tt1772925/

UnslicedBook.com: https://unslicedbook.com/

Mike’s Instagram: https://www.instagram.com/mikeybausch/

#95 Ally Gordon, Coach and Mentor, on Your Belief System: https://www.hospitalitymavericks.com/podcast/episode/30ec427b/95-ally-gordon-coach-and-mentor-on-your-belief-system

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#96 Domini Hogg, Founder of Tried and Supplied, on Thinking In Totality

Thu, 04 Mar 2021 16:00:00 +0100

Through supply chain technology, Domini’s business Tried and Supplied helps make local produce and sustainable procurement simple and affordable for foodservice buyers. As an expert in agroecology and building sustainable businesses, I had to invite Domini to the show to learn more about what the industry needs to do.

We explore seasonal menus, local diets, soil quality and how agility is key to survive a pandemic. Join us as we started to plant some seeds about re-thinking the way we approach food as an industry.

Links:

Hospitality and The Infinite Game #004: No Planet B: https://www.hospitalitymavericks.com/podcast/episode/1dd9ed0b/hospitality-and-the-infinite-game-004-no-planet-b

Tried and Supplied: https://triedandsupplied.com/

Oxford Real Farming Conference: https://orfc.org.uk/

Kiss The Ground: https://www.netflix.com/title/81321999

Douglas McMaster: https://www.instagram.com/mcmasterchef/

E5 Bakehouse: https://e5bakehouse.com/

Sustainable Restaurant Association: https://thesra.org/

Hodmedod’s: https://hodmedods.co.uk/

Ollie Hunter: https://twitter.com/olliehunter30

Oxford Real Farming YouTube: https://www.youtube.com/channel/UCgidjvH_QvTzZqsJa7sOr_Q

‘Entangled Life’ by Merlin Sheldrake: https://www.amazon.com/Entangled-Life-Worlds-Change-Futures/dp/0525510311

Chantelle Nicholson: http://www.chantellenicholson.com/

All’s Well: https://www.whereallswell.com/

Domini’s Twitter: https://twitter.com/dominihogg

Saucy Dressings: https://triedandsupplied.com/saucydressings/

#50 Time for a system change with Zoey Henderson, Founder of CleanSlate: https://hospitality-mavericks.captivate.fm/episode/50-its-time-for-a-system-change-with-zoey-henderson

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#95 Ally Gordon, Coach and Mentor, on Your Belief System

Thu, 25 Feb 2021 16:00:00 +0100

As a former guest to the show, Ally Gordon and I go way back. In today’s candid conversation, we learn more about Ally’s coaching process and how you can get unstuck by simply reframing your mind. As a coach, it’s his mission to help people like you find clarity for your future and give you the tools to live a fulfilled and successful life.

Prior to setting up his coaching practice, Ally has been a Senior Manager and Director in a number of businesses. He’s launched more than 55 hospitality businesses over his career, including Ole & Steen and Jamie Oliver’s Trattoria.

Learn more about what to look for in a coach, what it’s like working with Jamie Oliver, how to commit to your goals, and how Ally overcame his personal life challenges. This interview was a great chance for us to reflect, and I hope this will help you spin the wheel for more positive behaviours that stick.

Links:

#7: Scaling a Danish Bakery Chain in London With Alastair Gordon: https://www.hospitalitymavericks.com/podcast/episode/335a4795/7-scaling-a-danish-bakery-chain-in-london-with-alastair-gordon-uk-ops-director-ole-and-steen

Ally’s LinkedIn: https://uk.linkedin.com/in/ally-gordon-coaching

AllyGordonCoaching.com: http://allygordoncoaching.com/

Surviving The Shit Storm Episode 7 with Elaine Batho, Life and wellness coach: https://www.hospitalitymavericks.com/podcast/episode/3d09a586/surviving-the-shit-storm-episode-7-with-elaine-batho-life-and-wellness-coach

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#94 Elvin Turner, Author of 'Be Less Zombie', on Big Ideas

Thu, 18 Feb 2021 16:00:00 +0100

Today we talk about the future. With over 25 years working in innovation, Elvin Turner joins the show to share how you can start implementing big strategy ideas that stick.

Elvin Turner is an award-winning innovation expert and associate professor of innovation, entrepreneurship and marketing for MBA and executive education programmes. His clients include some of the world’s most innovative organisations in the finance, technology, music, drinks and publishing industries. He recently published his book ‘Be Less Zombie: How Great Companies Create Dynamic Innovation, Fearless Leadership and Passionate People’.

Join us as we explore ways to create more time and space for innovation, what metrics to use, and how we can learn from others but still own the journey.

Links:

‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/

‘Be Less Zombie’ by Elvin Turner: https://www.amazon.com/Less-Zombie-Transform-Innovation-Digitization/dp/0857088203

‘Be Excellent at Anything’ by Jean Gomes, Tony Schwartz, Catherine McCarthy: https://www.amazon.com/Be-Excellent-Anything-Changes-Paperback/dp/B00FBC2V8Q/

LinkedIn: https://www.linkedin.com/in/elvint/

ElvinTurner.com: https://www.elvinturner.com/

Digital Transformation with Nick Popovici Co-Founder and CEO Vita Mojo: https://www.hospitalitymavericks.com/podcast/episode/39686950/digital-transformation-with-nick-popovici-co-founder-and-ceo-vita-mojo

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#93 Juliana Hahn, Founder of Hospitality Copywriting, on the Evolution of Your Story

Thu, 11 Feb 2021 16:00:00 +0100

Juliana Hahn is a specialised hospitality copywriter, after having worked in hotels across the world – from the Caribbean and Paris to Jordan and Bangkok. She’s worked with leading brands like Four Seasons, Radisson Blu, Pfizer and Ericsson, to name a few. Today we explore the long-term storytelling strategies.

Tune in as we discuss the power of repeating the same story, how to communicate when you’re not operating, storytelling internally as a team. We also unpack some practical tips on updating your website and chat features.

Links:

The Do Lectures: https://thedolectures.com/

Honest Burgers: https://www.honestburgers.co.uk/

Aman: https://www.aman.com/

Generator Hostels: https://staygenerator.com/

HospitalityCopywriting.com: https://hospitality-copywriting.com/

LinkedIn: https://www.linkedin.com/in/julianahahn/

#81 Dhilon Solanki, UK & EMEA Director at Sprout, on Customer Loyalty: https://www.hospitalitymavericks.com/podcast/episode/cc4ef272/81-dhilon-solanki-uk-and-emea-director-at-sprout-on-customer-loyalty

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#92 David Abraham, Co-Founder of Outpost, on the Travel Bucket List Bounce

Thu, 04 Feb 2021 16:00:00 +0100

When today’s guest, David Abraham, saw the stat a few years ago that 40% of US jobs could be done remotely, Outpost was a no brainer. Set up in 2016, Outpost is a hospitality brand delivering live, work and travel services to a community of remote workers. From teaching in Japan to working at the White House and Wall Street to NGOs, David has seen and done a lot.

Calling in from Singapore, David shares his tips on how to build a strong community with interactive spaces. In this episode we explore the future for families being digital nomads, building partnerships, how we want to travel in the future, and the opportunities for hotels. Whilst a lot of us are in lockdown, this episode will embolden you for a brighter future when we can travel and collaborate in person again.

Links:

DestinationOutpost.co: https://destinationoutpost.co/

‘The Elements of Power’ by David Abraham: https://www.amazon.com/Elements-Power-Gadgets-Struggle-Sustainable/dp/030022690X

‘Why We Sleep’ by David Walker: https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144324/

David’s LinkedIn: https://www.linkedin.com/in/david-abraham-73960a1/

#88 Larry Korman, President of AKA Hotel Residences, on Being 3D: https://www.hospitalitymavericks.com/podcast/episode/1fe677ea/88-larry-korman-president-of-aka-hotel-residences-on-being-3d

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#91 Pim de Morree, Co-Founder of Corporate Rebels, on Progressive Missions

Thu, 28 Jan 2021 16:00:00 +0100

Back in January 2016, Pim de Morree and Joost Minnaar quit their corporate jobs after their workplaces were too filled with too much inertia, bureaucracy and a lack of motivation. They started the blog Corporate Rebels and have been travelling the world to visit the most inspiring workplaces.

I’m super excited to finally have Pim on the show as I’m a huge fan of their book, Corporate Rebels. As we know, hospitality doesn’t work in a linear way, so why do so many organise themselves in such a top-down way? I bring Pim on to the show to uncover the key principles of how to organise a truly successful business. Tune in as we discuss being a supportive leader, why tech projects often flop, and what businesses are doing to keep innovative – from nursing care homes to manufacturing plants.

Links:

‘Corporate Rebels’ by Pim de Morree and Joost Minnaar

Corporate Rebels Blog: https://corporate-rebels.com/archives/

The 8 Trends: https://corporate-rebels.com/trends/

Honest Burgers: https://www.honestburgers.co.uk/

Zingermans: https://www.zingermans.com/

VkusVill: How A Russian Giant Disrupts The Retail Industry: https://corporate-rebels.com/vkusvill/

Promoting Psychological Safety In A Chinese Manufacturing Plant: https://corporate-rebels.com/psychological-safety/

Buurtzorg's Healthcare Revolution: https://corporate-rebels.com/buurtzorg/

#34: Love It Or Leave It: Creating Workplace Happiness With Samantha Clarke: https://cutt.ly/aj9xmUI

#40 Organisational and Individual Happiness with Lars Kure Juul, HR Executive: https://cutt.ly/Wj9z5Jv

#80 Henry Stewart, Chief Happiness Officer at Happy, on Freedom and Trust: https://cutt.ly/dj9zzs1

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#90 John Vuong, Founder of Local SEO Search, on Your SEO Strategy

Thu, 21 Jan 2021 16:00:00 +0100

Dialling in from Toronto, Canada, SEO expert John Vuong runs through what you can do to be fully discoverable by your ideal audience. As John mentions, people on Google are at the buying stage of the process – whether it’s checking reviews, your menu, if you’re available for takeaway within the next five minutes, and so on. Being SEO-optimised is essential.

John’s entrepreneurial spirit and experience working with more than 5,000 local business owners at Yellow Pages inspired him to start his own company, Local SEO Search, in 2013. It is a full-service search engine optimization (SEO) company that serves small businesses.

In this episode, we explore what you can do as a business owner to get started with SEO. We also discuss how to manage SEO when you’re time-poor, the 14 digital touch points of your customer, embracing mistakes, and what John has learnt from working with thousands of small business owners throughout his career

Links:

LocalSEOSearch.com: https://www.localseosearch.ca/

‘Post-Corona’ by Scott Galloway: https://www.amazon.com/Post-Corona-Opportunity-Scott-Galloway/dp/0593332210

Ray Dalio: https://twitter.com/raydalio

‘The One Minute Manager’ by Ken Blanchard: https://www.amazon.com/New-One-Minute-Manager-Manager-updated/dp/8172234996/

‘5 AM Club’ by Robin Sharma

Ziva meditation: https://zivameditation.com/

#79 Shawn Walchef, Cali BBQ Media Founder, on the craft of digital storytelling: https://www.hospitalitymavericks.com/podcast/episode/21307011/79-shawn-walchef-cali-bbq-media-founder-on-the-craft-of-digital-storytelling

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

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#89 Naimesh Patel, Co-Founder of Manju's, on Back to Basics

Thu, 14 Jan 2021 16:00:00 +0100

I’ve wanted to have today’s guest on the show for a while now, and the day has finally arrived! Naimesh Patel is Co-Founder and CEO of Manju's, the family-run Indian restaurant in Brighton. Manju's is named after their 84 years old mother who is a chef at the restaurant – a lifelong dream now fulfilled. This was a deeply grounding interview where we unpack the importance of having an internal North Star.

In our conversation we discuss their recruiting process, having on small menus, the reasons why hospitality businesses fail, and changing people’s perceptions of Indian food. As we enter 2021 with many challenges, we learn how Naimesh has practised patience whilst the restaurant has been closed since March 2020.

Links:

Peter Jones: How We Made Our Millions: https://www.bbc.co.uk/programmes/b0175q02

Bill Ackman on the restaurant business: shorturl.at/iIRZ0

#29: Enriching Lives With Mowgli's Nisha Katona, Founder & MD of Mowgli Street Food: shorturl.at/cnzGN

Manjus.co.uk: http://manjus.co.uk/

Manju’s Facebook: https://www.facebook.com/Manjus-272513206519959/

Manju’s Instagram: https://www.facebook.com/Manjus-272513206519959/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n

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#88 Larry Korman, President of AKA Hotel Residences, on Being 3D

Thu, 07 Jan 2021 16:00:00 +0100

As we kick off with 2021, there’s a long road ahead of us. Larry Korman – design and travel extraordinaire – joins the show to share why he’s optimistic about the industry, and what you can do to keep innovating.

AKA offers weekly and monthly stays in studio and one to two bedroom residences in beautiful buildings with personalised support. They have locations in NYC, Philadelphia, Washington DC, London and LA. It’s a division of Korman Communities, a four generation family-run real estate business since 1909 and pioneer of the furnished suite concept in 1966.

I love Larry’s bullish energy, and his insatiable desire to build a great team. Tune in as we explore value propositions, innovating remotely, digital partnerships, humanising experiences and how AKA succeeds by looking at things 3-dimensionally.

Links:

AKA: https://www.stayaka.com/

Technogym: https://www.technogym.com/

Wolfgang Puck: https://twitter.com/wolfgangpuck

#84 Jeremiah Tower, the Father of American Cuisine, on the Creative Force: https://www.hospitalitymavericks.com/podcast/episode/2dd4b48f/84-jeremiah-tower-the-father-of-american-cuisine-on-the-creative-force

Jeremiah Tower: The Last Magnificent: https://www.youtube.com/watch?v=WefXe-io6aw

Jean-Georges Vongerichten: https://twitter.com/jeangeorges

Live it! Program: https://www.stayaka.com/live-it/new-york

Karamoor Estate Wines: https://www.karamoorwines.com/

Larry’s Twitter: https://twitter.com/larrykorman

#24: Exceptional Hospitality Leadership With Peter Avis, Customer Service and Hospitality Consultant: https://www.hospitalitymavericks.com/podcast/episode/47d79bee/24-exceptional-hospitality-leadership-with-peter-avis-customer-service-and-hospitality-consultant

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

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Hospitality and The Infinite Game #006: Purpose and Profit

Tue, 05 Jan 2021 16:00:00 +0100

Purpose and profit. Those two simple words are really not that simple in daily practice, but both are symbiotic for any business. In this episode we explore how companies can operate on a clear alignment of the two, and how we best define these terms.

From Apple to Patagonia, being purpose-driven wins on the long-term. So what does it take for your purpose to be actionable, and not get swept away by lofty or delusional goals? Tune in to episode 6 as we discuss bringing people together, the distribution of wealth, knowing your why and tweaking a company’s direction.

It’s clear there’s still so much more to discover. We’re on a mission to unpack how the hospitality industry can operate on a better model. Join in on our continued conversation by connecting with us through the links below.

Resources mentioned:

#002: Doughnut Economics: https://www.hospitalitymavericks.com/podcast/episode/299f7e23/hospitality-and-the-infinite-game-002-doughnut-economics

‘The Infinite Game’ by Simon Sinek: https://www.amazon.co.uk/Infinite-Game-Businesses-Achieve-Long-Lasting/dp/0241295599

‘Homo Deus: A Brief History of Tomorrow’ by Yuval Noah Harari: https://www.amazon.co.uk/Homo-Deus-Brief-History-Tomorrow/dp/1784703931/

UN 17 Goals of Development: https://sdgs.un.org/goals

Get in touch:

Michael’s Email: michael@hospitalitymavericks.com

David’s Email: david@objectspaceplace.com

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/

We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at www.briteinnovation.co.uk.

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#87 Deepak Ohri, CEO Lebua Hotels and Resorts, on Emotional Touch Points

Thu, 31 Dec 2020 16:00:00 +0100

Connecting all the way from Bangkok, Thailand, I’m joined by Deepak Ohri, CEO Lebua Hotels and Resorts. Deepak is a real truth-seeker, so I really enjoyed hearing his gems of knowledge. As he mentions in this episode, “people are assets, not costs” – we need to look after our staff now more than ever.

Deepak is an entrepreneur, business leader, public speaker, guest lecturer, and mentor. He joined Lebua Hotels and Resorts in 2003, where he helped drive its ambitious growth by keeping the human in the centre of everything. The Bangkok-based luxury hotels and restaurants company have locations in Thailand, India, and New Zealand.

Join us as we explore the opportunities with 5G, the future of green luxury tourism, sticking to the basics, and what we can learn from The Godfather.

Links:

Lebua Hotels & Resorts: https://lebua.com/

#10: Leadership Advice From Andreas Karlsson, CEO of Sticks'n'Sushi: https://www.hospitalitymavericks.com/podcast/episode/c2d89fa2/10-leadership-advice-from-andreas-karlsson-ceo-of-sticksnsushi

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Please help us get better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n

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Hospitality and The Infinite Game #005: B Corps

Tue, 29 Dec 2020 16:00:00 +0100

The B Corp movement envisions a global economy that uses business as a force for good. Businesses should not only generate returns, but also to create value for its customers, employees, community, and the environment. Through its rigorous assessments, there are now over 3,300 certified B Corporations across 150 industries in 71 countries.

In this episode we explore the pragmatic way to assess if businesses are built as ‘good’. It’s clear that becoming a B Corp is no award show or marketing exercise as you need to continually improve to maintain your status. Join us as we discuss our scores from their assessment, how it has helped many businesses grow sustainably, and its implications for going mainstream.

Resources mentioned:

BCorporation.uk

#001: Long-term Thinking

#002: Doughnut Economics

#003: Circular Economy

Toast Ale

The Bear Kitchen

B Corp Free Assessment Tool

‘There Is No Planet B’ by Mike Berners-Lee

Get in touch:

Michael’s Email: michael@hospitalitymavericks.com

David’s Email: david@objectspaceplace.com

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/

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#86 Kitty Newman and Klaudia Mitura, &Happiness Co-Hosts, on Placing Happiness First

Thu, 24 Dec 2020 16:00:00 +0100

Building trust and having the space to be creative is essential for any business to thrive. Today’s guests Kitty Newman and Klaudia Mitura have seen this impact operators firsthand, so I can’t wait to unpack what you can do to practically implement these values into your workplace.

As co-hosts of &Happiness, a podcast which explores what makes us happy, Kitty and Klaudia are obsessed with storytelling. Alongside the podcast, Kitty is the Director of creative digital marketing agency TrapezeMedia, and Klaudia is a work psychologist and a learning and development specialist. They also provide online training, including the popular Hospitality Reset Menu.

We discuss buying directly from brands, how restaurants track ROI from online marketing, the future of at-home restaurant experiences, and how to watch out for your ‘gremlins’.

Links:

& Happiness Podcast: https://www.andhappiness.co.uk/

Brighton Coffee Works: https://www.instagram.com/brightoncoffeeworks/

Dirty Bones: https://dirty-bones.com/

Rice Error: https://riceerror.com/

Episode 19: Social Media &Happiness: https://www.andhappiness.co.uk/episodes//episode-19-socialmedia

#72 Edd Heller, Founder of The Ethicurean Guild, and 100,000 meals for those in need: https://www.hospitalitymavericks.com/podcast/episode/1cc3c37c/72-edd-heller-founder-of-the-ethicurean-guild-and-100000-meals-for-those-in-need

Dent Accelerator: https://www.dent.global/accelerators/

‘Key Person of Influence’ by Daniel Priestley: https://amzn.to/3bjhTWG

‘Drive’ by Daniel Pink: https://amzn.to/2MDeacv

TrapezeMedia.co.uk: https://www.trapezemedia.co.uk/

Hospitality Reset Menu: https://www.trapezemedia.co.uk/reset-menu

Social Media Paid Ads Workshop: https://www.trapezemedia.co.uk/2nd-course

#71 Mark Smith, Founder of Double Up Social, on Telling Your Story: https://www.hospitalitymavericks.com/podcast/episode/1b3330d8/71-mark-smith-founder-of-double-up-social-on-telling-your-story

#34: Love It Or Leave It: Creating Workplace Happiness With Samantha Clarke: https://www.hospitalitymavericks.com/podcast/episode/4a14c886/34-love-it-or-leave-it-creating-workplace-happiness-with-samantha-clarke-happiness-consultant-author-and-founder-of-the-growth-and-happiness-school

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Please help us get better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n

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Hospitality and The Infinite Game #004: No Planet B

Tue, 22 Dec 2020 16:00:00 +0100

We all know the climate crisis is a real problem. So what can the hospitality sector actually do? It’s a big challenge to tackle, and we certainly don’t have all the answers. We uncover our learnings from ‘No Planet B’ by Mike Berners-Lee – a really impactful book which reveals the hard facts and big-picture perspective on the environmental and economic challenges, as well as how we live and think.

In this conversation, we reflect on our actions as business owners. From food waste, sourcing, energy consumption, to much more – there’s a lot for hospitality businesses to do. We discuss veganism, seasonal produce, rewilding, and the need for a framework to create a thriving place.

Resources mentioned:

‘There Is No Planet B: A Handbook for the Make or Break Years’ by Mike Berners-Lee

A Life On Our Planet

An Inconvenient Truth

‘Doughnut Economics’ by Kate Raworth

Winnow

Silo

Giki app

Get in touch:

Michael’s Email: michael@hospitalitymavericks.com

David’s Email: david@objectspaceplace.com

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/

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#85 Wil Slickers, Host of Slick Talk, on the ‘Destinationaire’

Thu, 17 Dec 2020 16:00:00 +0100

As host of the popular Slick Talk podcast and founding member of the Hospitality Game Changers Group, Wil Slickers is a content creator extraordinaire. Wil dedicates his time to individual and big name operators in the vacation rental and boutique hotel segments of hospitality while still growing the show and industry network globally.

I’m super excited to pick Wil’s brains as he’s a true expert in service accommodation. It’s been a tumultuous year, but he suggests an interesting business opportunity for short-term rentals. With his concept of the Destinationaire, "a person who is wired to create remarkable experiences that are anticipated and shared", the industry is changing. Join our conversation as we explore sustainable lodging businesses, the impact of Airbnb in 2020, quality control and the need for more transparency in the industry.

Links:

The Slick Talk Podcast: https://www.slicktalkthepodcast.com/

Hospitality Mavericks: Interview With The Host, Michael Tingsager: https://www.slicktalkthepodcast.com/podcast/episode/f0db381b/hospitality-mavericks-interview-with-the-host-michael-tingsager

Gary Vaynerchuk: https://twitter.com/garyvee

Tony Robbins: https://twitter.com/TonyRobbins

‘The Subtle Art of Not Giving a F*ck’ by Mark Manson: https://www.amazon.co.uk/Subtle-Art-Not-Giving-Counterintuitive/dp/0062457721/

Simon Sinek: https://twitter.com/simonsinek

Josh Kopel: https://twitter.com/josh_kopel

Good Morning Hospitality: https://www.goodmorninghospitality.com/

The Destinationare Award: https://www.slicktalkthepodcast.com/destinationaire-award

#39 Helping you find your Inner Purpose with Mark Pitcher, Founder of Smash The Box: https://www.hospitalitymavericks.com/podcast/episode/2a8a8e6a/39-helping-you-find-your-inner-purpose-with-mark-pitcher-founder-of-smash-the-box

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n

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Hospitality and The Infinite Game #003: Circular Economy

Tue, 15 Dec 2020 16:00:00 +0100

The circular economy is about eliminating waste and having a continual use of resources. In today’s episode we explore how this powerful system for sustainability can be applied to the hospitality industry. From food waste to kitchen design, it bleeds into all areas that can be achieved through collaboration.

Tune in as we explore how David is applying the principles of the circular economy to his hospitality design work. We also discuss where the big opportunities lie, the renting economy, what we can learn from brands like IKEA, and kitchens with no bins.

Resources mentioned:

#002: Doughnut Economics

The Ellen MacArthur Foundation

Restorative Restaurant

CleanConscience

Globechain

#66 Ali Aneizi, Founder of Tamweel Capital, Being an investor during a pandemic

Sustainable Restaurant Association

SRA Guide

‘The Third Plate’ by Dan Barber

Goldfinger Factory

The Good Business Festival

‘The Circular Economy: A Wealth of Flows’ by Ken Webster

‘Cradle to Cradle’ by Michael Braungart and William McDonough

Get in touch:

Michael’s Email: michael@hospitalitymavericks.com

David’s Email: david@objectspaceplace.com

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/

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#84 Jeremiah Tower, the Father of American Cuisine, on the Creative Force

Wed, 09 Dec 2020 18:50:00 +0100

Today’s guest Jeremiah Tower needs little introduction. He’s an American celebrity chef who, along with Alice Waters and Wolfgang Puck, has been credited with pioneering the culinary style known as California cuisine.

His career began at Chez Panisse, in California, after a chance job opportunity. He later opened his own restaurant, Stars, in San Francisco, with branches in Napa Valley, Palo Alto, Manila, and Singapore. His biographical documentary ‘Jeremiah Tower: The Last Magnificent’ was produced by Anthony Bourdain.

Jeremiah champions in the interview that you need to “get out of your head and back into your mouth”. I had a great time picking Jeremiah’s brain about what the industry can do to thrive after the pandemic. It’s about bringing the greatest brains together. Tune in to learn about re-training staff, dealing with unfinished business, how to say yes – and when he had to build an extra table for customers one evening.

Links:

Chez Panisse: https://www.chezpanisse.com/1/

Jeremiah Tower: The Last Magnificent: https://www.youtube.com/watch?v=WefXe-io6aw

Hillstone Restaurant Group: https://hillstone.com/

‘Simple French Food’ by Richard Olney: https://www.amazon.com/Simple-French-Food-40th-Anniversary/dp/0544242203

‘Le Guide Culinaire’ by Auguste Escoffier: https://www.amazon.com/Escoffier-Culinaire-Complete-Translation-English/dp/0831754788

‘Ma Gastronomie’ by Fernand Point: https://www.amazon.co.uk/Ma-Gastronomie-Fernand-Point/dp/071563836X

Nation's Restaurant News: https://www.nrn.com/

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n

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Hospitality and The Infinite Game #002: Doughnut Economics

Tue, 08 Dec 2020 16:00:00 +0100

Our society has an obsession with growth, quite often neglecting the need to thrive. In today’s episode, we unpack a meaty but highly relevant book – ‘Doughnut Economics: Seven Ways to Think Like a 21st-Century Economist’ by Kate Raworth, to learn more about how we can fundamentally reframe our understanding of what economics is and does. Along the way, she points out how we can break our addiction to growth; redesign money, finance, and business to be in service to people; and create economies that are regenerative and distributive by design.

Tune in as we pick our favourite myths that Kate Raworth dispels in the book, like the rational man and linear growth, and we reflect over some key questions to ask yourself, your team and in the boardroom. It’s time to think about building a better economy; we simply can’t ignore equality or sustainability. We hope you enjoy this conversation as we explore how we can all follow a human-centred approach to thriving.

Resources mentioned:

‘Doughnut Economics’ by Kate Raworth

The Doughnut Diagram

Kate Raworth’s Ted Talk

Sweetgreen

‘Predictably Irrational’ by Dan Ariely

‘Alchemy’ by Rory Sutherland

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Get in touch:

Michael’s Email: michael@hospitalitymavericks.com

David’s Email: david@objectspaceplace.com

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/

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#83 Mark Gausden, Vice President at Oracle, on Your Digital Strategy

Thu, 03 Dec 2020 16:00:00 +0100

There’s no doubt that there’s been a huge adoption of technology for hospitality businesses this year. What’s clear is that the hardest part of digital transformation is putting in place the systems and processes first. In this episode I catch up with Mark Gausden, Vice President EMEA & JAPAC at Oracle Food and Beverage, to learn more about what you need to be strategic with your technology.

Oracle Food and Beverage is part of Oracle, a global leader in enterprise software and IT solutions. Their division breaks down the essential components of an optimised online ordering system – from online menu management to payment processing, kitchen coordination, and fulfillment for restaurants of all shapes and sizes.

With over 25 years of experience in the hospitality industry, Mark Gausden has plenty to share in this interview. Tune in as we discuss the kind of companies that were quick to adopt technology during pandemic, takeout market trends, and new hole-in-the-wall concepts.

Links:

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Oracle Food and Beverage: https://www.oracle.com/industries/food-beverage/

Mark’s LinkedIn: https://www.linkedin.com/in/markgausden/

Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n

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Hospitality and The Infinite Game #001: Long-term Thinking

Tue, 01 Dec 2020 16:00:00 +0100

What type of hospitality industry do we actually want to create? Hospitality and The Infinite Game is a new podcast series focused on answering this one simple question. Tune in as Michael Tingsager of Hospitality Mavericks and David Chenery of Object Space Place discuss big ideas that might just set the foundation for a different model of success.

Today’s episode is inspired by Simon Sinek’s ‘Infinite Game’, and what happens when we switch to a longer-term thinking mindset. We reflect over the casual dining crash, and other bad choices made by short-term thinking, and what we can learn from impactful brands like Patagonia. As business leaders it’s our duty to think big to better understand the system.

Subscribe to the rest of the series as we cover topics such as the climate emergency, a circular economy, doughnut economics, B Corps, and how profit and purpose can co-exist. We make no claims to have all the answers. Far from it, in fact, but we hope these conversations might just get you thinking. We are learning, and hopefully you'll learn with us.

Resources mentioned:

Plus X Coworking Space

UN 17 Goals of Development

‘The Infinite Game’ by Simon Sinek

‘Do Purpose’ by David Hieatt

Patagonia

Danny Meyer

‘Doughnut Economics’ by Kate Raworth

#13: Staying True to Moshimo With Karl Jones, Director at Moshimo

Mowgli Street Food

The Good Business Festival

Get in touch:

Michael’s Email: michael@hospitalitymavericks.com

David’s Email: david@objectspaceplace.com

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/

This podcast uses the following third-party services for analysis:

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Trailer Hospitality & The Infinite Game

Fri, 27 Nov 2020 16:00:00 +0100

Hospitality and the Infinite Game is a new podcast series focused on answering one simple question….what type of hospitality industry do we actually want to create?

In the series, Michael Tingsager of Hospitality Mavericks and David Chenery of Object Space Place discuss big ideas that might set the foundation for a different model of success. A model which would allow us to piece together a bold new way forward, where our businesses can thrive whilst making a positive impact on people, communities and the planet.

The topics are broad, covering infinite mindedness, the climate emergency, a circular economy, doughnut economics, B-Corps and how profit and purpose can coexist. Each short, half-hour episode is aimed to be a primer on each subject to spark interest and debate.

We make no claims to have all the answers, far from it in fact, but we hope these conversations might just get you thinking. We are learning and hopefully you will learn with us.

So tune in and get ready to make your mark. The game is afoot…..and it’s an infinite one.

This podcast uses the following third-party services for analysis:

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#82 Andreas Sjölund, Co-Founder at Quinyx, on The Digital Employee Experience

Thu, 26 Nov 2020 16:00:00 +0100

With over 18 years experience in the workforce management industry, Andreas Sjölund is a true expert when it comes to digitising the employee experience. As Co-Founder at Quinyx, their motto is “happy workforce, happy business”.

Quinyx is a leading workforce management software. Their technology helps simplify scheduling, time reporting, communication, task management, budgeting and forecasting. They help some of the world’s biggest businesses, such as McDonald’s, DHL and Hilton.

I was fascinated by what Andreas had to share about building great company culture with the help of technology. Join us as we explore how AI can help read customer trends, the lessons learnt from building his own company culture, how technology has evolved this year – and his former career as an ice hockey player.

Links:

Quinyx: https://www.quinyx.com/

Erik Fjellborg: https://www.linkedin.com/in/erikfjellborg

Widget Brain: https://widgetbrain.com/

Queuemail: https://plugins.grails.org/plugin/vahid/queuemail

The Power of Why: https://simonsinek.com/commit/the-power-of-why/

Lululemon Mirror Gym: https://shop.lululemon.com/story/mirror-home-gym

Unleash The Power Within: https://www.tonyrobbins.com/events/unleash-the-power-within/

Brendon Burchard: https://brendon.com/

Sales Hacker: https://www.saleshacker.com/tag/podcast/

The Tim Ferriss Show: https://tim.blog/podcast/

‘Tools of Titans’ by Tim Ferriss: https://www.amazon.com/Tools-Titans-Billionaires-World-Class-Performers/dp/1328683788

Jim Collins: https://www.jimcollins.com/

#58 The Power of Flexible Staffing with Scott Erwin, Founder and CEO of Hire Hand: https://www.hospitalitymavericks.com/podcast/episode/b605e6cf/58-the-power-of-flexible-staffing-with-scott-erwin-founder-and-ceo-of-hire-hand

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#81 Dhilon Solanki, UK & EMEA Director at Sprout, on Customer Loyalty

Thu, 19 Nov 2020 16:00:00 +0100

Dhilon Solanki has been in the hospitality industry for 15 years. As UK & EMEA Director at Sprout, he’s been busy up-serving their customers since the pandemic started. I’m excited to catch up with Dhilon to learn more about where technology and communication sits in the bigger picture for hospitality.

From an idea captured on the back of a napkin by the three Founders in 2008, Sprout has since grown to now boast a global workforce to service our growing global client base. Headquartered in Melbourne, and proudly Australian, the company includes operations and offices in the UK and Vietnam. Sprout is a CRM system that simplifies the acquisition and management of customer data allowing marketers to focus on creating customer-centric communications.

Join us as we discuss email marketing, focusing on your loyal customers, non-negotiables for daily routines and the rebirth of QR codes.

Links:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Sprout: https://sproutsend.com/about/

‘Do Open’ by David Hieatt: https://www.amazon.com/Do-Open-Newsletter-Transform-Business/dp/190797430X

‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/

#71 Mark Smith, Founder of Double Up Social, on Telling Your Story: https://www.hospitalitymavericks.com/podcast/episode/1b3330d8/71-mark-smith-founder-of-double-up-social-on-telling-your-story

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Digital Transformation with Nick Popovici Co-Founder and CEO Vita Mojo

Fri, 13 Nov 2020 16:00:00 +0100

In this bonus episode CEO and Co-Founder of Vita Mojo, Nick Popovici gives an extensive overview of the wave of digital transformations that have to happen across the industry during the last 3-6 months.

Nick shares his views on where the industry will be 3 years from now. He believes that the winners are the brands which have radically changed their approach to how they run and operate their businesses through technology.

At the end of the interview, Nick will share some amazing advice on how leaders should approach digital transformation and what needs to be done now to stay ahead in the new now.

This episode is brought to you by the wonderful people at Vita Mojo - the digital partners for ambitious operators, helping Leon, Nando’s Yo! Sushi, Boston Tea Party and other leading brands transform their businesses with technology.

Email: nick.liddle@vitamojo.com

Links:

https://www.linkedin.com/in/b-nick-popovici-902844101/

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

This podcast uses the following third-party services for analysis:

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#80 Henry Stewart, Chief Happiness Officer at Happy, on Freedom and Trust

Thu, 12 Nov 2020 16:00:00 +0100

What is it that’s at the core of a truly happy workplace? This is a question I uncover with today’s guest, Henry Stewart, Chief Happiness Officer at Happy. Happy is an award winning Learning and Development organisation offering fun and engaging computer and management training. Happy's vision is outlined by Henry Stewart in his book, The Happy Manifesto. It outlines our 10 principles to create a happy, empowered workplace. It’s a book that has massively influenced the way I run my businesses, so I can’t wait to catch up with Henry.

In this episode we explore the impacts of having a happy workplace. We discuss self-management, 33 ‘liberating structures’, being a good coach, how to overcome the challenge of ‘no going back’ – and why we need to be aware of hippos…

Links:

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Happy: https://www.happy.co.uk/

‘The Happy Manifesto’ by Henry Stewart

Henry’s LinkedIn: https://uk.linkedin.com/in/henrystewart

Project Aristotle: https://rework.withgoogle.com/print/guides/5721312655835136/

Buurtzorg

‘Multipliers’ by Liz Wisman: https://www.amazon.com/Multipliers-Best-Leaders-Everyone-Smarter/dp/0061964395

‘Corporate Rebels’ by Joost Minnaar and Pim de Morree: https://www.amazon.com/Corporate-Rebels-Make-work-more/dp/9083004805/

‘Turn the Ship Around!’ by David Marquet: https://www.amazon.com/Turn-Ship-Around-Turning-Followers/dp/1591846404/

‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/

Alex Edmans: https://alexedmans.com/

Managing Change Positively: https://www.happy.co.uk/leadership-and-personal-development/leadership-and-management-programmes/managing-change-positively/

Determine what makes a great manager: https://rework.withgoogle.com/guides/managers-identify-what-makes-a-great-manager/steps/learn-about-googles-manager-research/

#36: The Power Of Data With Simon Blackbourne, Commercial Director of Tahola: https://www.hospitalitymavericks.com/podcast/episode/48014ed4/36-the-power-of-data-with-simon-blackbourne-commercial-director-of-tahola

This podcast uses the following third-party services for analysis:

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Coming Back Stronger Episode 10 with Kris Gumbrell, CEO of Brewhouse and Kitchen

Fri, 06 Nov 2020 15:15:00 +0100

In this episode, Michael talks with experienced pub operator Kris Gumbrell, CEO of Brewhouse and Kitchen. They are an award-winning pub group and they operate more than 20 pubs spread all over the south of England with more in the pipeline.

Kris talks about how the pandemic impacted them as a business and that they have used a people-first approach to ensure that they can get through this together.

We also talk about what his view is when it comes to the future of food and drink and what role technology will play in the years to come. He also opens the lid on their plans in 2021.

Links:

https://www.brewhouseandkitchen.com/

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Coming Back Stronger is brought to you by the wonderful people at Vita Mojo - the digital partners for ambitious operators, helping Leon, Yo! Sushi, Boston Tea Party and other leading brands transform their businesses with technology.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#79 Shawn Walchef, Cali BBQ Media Founder, on the craft of digital storytelling

Thu, 05 Nov 2020 16:00:00 +0100

Calling in from San Diego, Shawn Walchef is a true maverick when it comes to scaling a restaurant digitally. Since the pandemic, his restaurant Cali Comfort BBQ has been three times more profitable than ever. Within 12 years, it’s gone from $300,000 losing money each year to making $3.3 million in 12 years. His secret? The smartphone.

It’s common for people in hospitality to work 80 - 100 hours a week, but it just didn’t sit right. It’s time for restaurants to be reconfigured. Digital hospitality has a huge opportunity for all of us to harness. As we learn from Shawn, it takes consistency and time to learn how to craft your digital story to who you serve. Join our conversation as we discuss partnering with digital suppliers, podcasting, mastering digital marketing, and the days of the Yellow Pages.

Links:

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Restaurantowner.com: https://www.restaurantowner.com/

Restaurant Solutions: https://restaurantaccountingservices.com/

Digital Hospitality Podcast: https://calibbq.media/podcast-episodes/

Cali Comfort BBQ YouTube: https://www.youtube.com/user/CaliComfortBBQ

Toast: https://pos.toasttab.com/

Seth Godin: https://www.sethgodin.com/

Simon Sinek: https://simonsinek.com/

Gene Goycochea: https://twitter.com/ggoycochea

‘How I Built This’ by Guy Raz: https://www.amazon.com/How-Built-This-Unexpected-Entrepreneurs/dp/0358216761

How I Built This Podcast: https://www.npr.org/podcasts/510313/how-i-built-this

David Meltzer: https://dmeltzer.com/

The Playbook podcast: https://www.entrepreneur.com/listen/playbook

Gary Vaynerchuk: https://www.garyvaynerchuk.com/

Twitter @shawnpwalchef: https://twitter.com/shawnpwalchef

CaliBBQ.media: https://calibbq.media/

#6: 'Only the Innovative Will Survive' With Joe Cripps, Co-founder and MD at Trail: https://www.hospitalitymavericks.com/podcast/episode/33806174/6-only-the-innovative-will-survive-with-joe-cripps-co-founder-and-md-at-trail

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#78 Robin Sheppard, President of Bespoke Hotels, on Scaling Locally

Thu, 29 Oct 2020 16:00:00 +0100

Having been in the hospitality industry for 50 years, today’s guest has seen how the industry can scale. Robin Sheppard launched Bespoke Hotels with Haydn Fentum in 2000, and the group now manages over 9,500 hotel rooms, 8,000 employees and £815 million of assets across the UK. As a soft brand, they’re testament to the sustainability of being bespoke and local.

Robin's innovative approach to marketing has broadened the customer base of all Bespoke Hotels and led to several awards and accolades, most notably ‘The RAC Hotel of the Year Award’ and the Caterer and Hotelkeeper ‘Hotel of the Year Award. Join our conversation as we discuss developing new revenue streams, the bigger picture of the hotel industry from a political and social perspective, and the Blue Badge Access Awards.

Links:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Book a call with Michael: https://www.hospitalitymavericks.com/book-a-chat

Bespoke Hotels: https://www.bespokehotels.com/

Hotel Gotham: https://www.hotelgotham.co.uk/

Hotel Brooklyn: https://www.hotelbrooklyn.co.uk/

David Attenborough: A Life On Our Planet: https://www.youtube.com/watch?v=64R2MYUt394

The Blue Badge Access Awards: https://www.bluebadgeaccessawards.com/

#75 Victoria Williams, CEO of terptree, on human communication and deaf people: https://www.hospitalitymavericks.com/podcast/episode/27f09bde/75-victoria-williams-ceo-of-terptree-on-human-communication-and-deaf-people

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#77 Nicole Antonio-Gadsdon, Founder of Banana Pepper HR, on leading with care

Thu, 22 Oct 2020 21:00:00 +0100

Dialling in from Antigua, today’s guest has been instrumental in the making of the Hospitality Mavericks business. So I’m excited to bring on Nicole Antonio-Gadsdon, the ultimate HR rule breaker and expert in luxury hotels especially in the Caribbean. We connected a few years ago on LinkedIn, and instantly realised how aligned we are. So much so that we put together an article about how Mavericks will shake up the hospitality industry – and in this episode we explore if our predictions were correct.

Nicole founded Banana Pepper HR to elevate the game for visionary hotel owners tired of the status quo with a more creative and integrated approach to human resources who want to build remarkable brands through their employees. She’s worked closely with the likes of Rosewood Hotel Group, Virgin Limited and Campbell Gray Hotels.

Join our conversation as we discuss bouncing forward, “re-boarding” your staff, attracting different ways of thinking – and handling crises during Category 5 hurricanes and pandemics.

Links:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Article by Michael and Nicole: What in the World is Shaking Up The Hospitality Industry? https://www.hospitalitymavericks.com/post/what-in-the-world-is-shaking-up-the-hospitality-industry

#67 Changing the industry business model: https://www.hospitalitymavericks.com/podcast/episode/2f336091/67-changing-the-industry-business-model-with-rob-liddiard-ceo-yapster-and-matt-coulthard-bizimply

Sweetgreen: https://www.sweetgreen.com/

Danny Meyer: https://twitter.com/dhmeyer

The Pig Hotel: https://www.thepighotel.com/

#62 Leading with radical acceptance with Dr Vikki Barnes: https://www.hospitalitymavericks.com/podcast/episode/37279533/62-leading-with-radical-acceptance-with-dr-vikki-barnes-clinical-psychologist-and-founder-of-positive-wellbeing

#8: The Power of a Brandful Workforce With Julia Gometz: https://www.hospitalitymavericks.com/podcast/episode/33a8bc01/8-the-power-of-a-brandful-workforce-with-julia-gometz-author-and-co-founder-of-brandful-code

This podcast uses the following third-party services for analysis:

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#76 Samuel Mensah, MD at Uncle John’s Bakery, on Family Legacy

Thu, 15 Oct 2020 16:00:00 +0100

Over the past 25 years, Uncle John’s Bakery has remained a staple household name within the Afro-Caribbean Community, with a community expanding across the UK as well as around the world. Founded by his parents, today’s guest is Samuel Mensah, the MD of the company. From the very start, the ethos of the business is the Ghanian saying “Obeyeyie”, which means “things will get better”. And amidst the pandemic, this ethos has been their North Star.

Uncle John’s Bakery retails in major supermarkets such as Morrisons, and has collaborated with brands including Dropbox, Ghana Party In The Park, Unicorn Theatre and many more. They have also received positive recognition from major institutions such as GUBA, 10 Downing Street, British Baker and Time Out magazines.

I’m excited to have Samuel on the show to learn more about running a family business. In this conversation we explore being digitally accessible, the future of the high street, his visit to 10 Downing Street – and their signature sweet bread.

Links:

Euphorium: https://euphorium.uk.com/

Click It Local: https://www.clickitlocal.co.uk/

Campaign with Google: https://www.instagram.com/p/CEtvkC2jw1G/

Uncle John’s Bakery: https://theunclejohnsbakery.com/

Instagram: https://www.instagram.com/unclejohnsbakery/

Facebook: https://www.facebook.com/theunclejohnsbakery

Twitter: https://twitter.com/unclejohnbakery

Samuel’s Instagram: https://www.instagram.com/smxuk/?hl=en

The End Goal Podcast: https://podcasts.apple.com/gb/podcast/the-end-goal-podcast/id1516700094

#56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels: https://www.hospitalitymavericks.com/podcast/episode/1ea55f7d/56-heartfelt-hospitality-with-neena-jivraj-stevenson-chief-cultural-officer-of-point-a-hotels

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

This podcast uses the following third-party services for analysis:

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Trailer for The Game Changer Community

Thu, 15 Oct 2020 08:00:00 +0100

JOIN THE COMMUNITY HERE - FACEBOOK:

https://bit.ly/2GAvr2W

Staring down the barrel of a 60% permanent closure rate...It's time to fix what's broken.

It’s time to change the game.

The hospitality industry is at a pivotal point and it has become painfully obvious that

business acumen and strategic planning will matter just as much as resilience.

There's no shortage of resources ranging from how to apply for loans to how to negotiate with your landlord.

At some point, we will turn our sights towards the future and, when that time comes, we’ll need the tools and strategies to thrive, not just survive.

In the hospitality industry, we fix our own problems.

This is no different.

We’ve created a group called The Hospitality Game Changers

It’s on Facebook, a platform you already use daily

It’s a space just for us where we’re tackling the most difficult issues facing our industry and creating solutions.

It’s updated daily with the most compelling audio, written and video content to make sure you’re plugged in to what’s going on today and what can help us tomorrow.

It’s quick, easy and free to join.

Just login to Facebook and search "Hospitality Game Changers" in the search bar.

Click join and you’re all set.

We can’t change the cards that we are dealt, but we can change how we play the game.

JOIN THE COMMUNITY HERE - FACEBOOK:

https://bit.ly/2GAvr2W

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#75 Victoria Williams, CEO of terptree, on human communication and deaf people

Thu, 08 Oct 2020 16:00:00 +0100

Today’s guest, Victoria Williams, is on a life ambition to change the world for deaf people. Establishing her company terptree 14 years ago, their goal by 2025 is to positively impact 1 million deaf people’s lives. It’s ambitious, but Covid-19 has highlighted how it affects so many people. The innumerable challenges, such as mandatory face coverings, leave deaf people feeling even more isolated. It’s time for businesses to step up, and better serve this population.

I’m excited to have Victoria on the show to learn more about the surprisingly simple things we can do, why tech is not the core solution, and how to better communicate with all members of our society.

Links:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

terptree: https://terptree.co.uk/

Terptree Blog: https://terptree.co.uk/news-articles/

Access To Work: https://www.gov.uk/access-to-work

The Hidden Disabilities Sunflower: https://hiddendisabilitiesstore.com/

Zoom’s Accessibility: https://zoom.us/accessibility

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#74 Mark Hawthorne, Former CEO at McDonald's and GYG, on why convenience is king

Thu, 01 Oct 2020 16:00:00 +0100

There’s often a big stigma behind fast food and QSR, but it’s the best way to be the biggest in the world. As former colleagues, I was super excited to catch up with Mark Hawthorne, Former CEO at McDonald's and Guzman y Gomez. With the fast-changing landscape, we need to rewrite the leadership playbook.

Mark has spent decades working with the world leaders of QSR. Currently based in Australia, he’s built successful businesses around the world. Best-known for his forward-thinking approach to leadership, we explore the new opportunities from this new playing field.

Join us as we discuss the restaurants doing well right now, mentors, and the biggest surprise he’s seen this year – as well as signing goals with ketchup handprints.

Links:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

#10: Leadership Advice From Andreas Karlsson, CEO of Sticks'n'Sushi: https://www.hospitalitymavericks.com/podcast/episode/c2d89fa2/10-leadership-advice-from-andreas-karlsson-ceo-of-sticksnsushi

This podcast uses the following third-party services for analysis:

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#73 David Klaasen, Founder of Talent 4 Performance, on Self-Leadership

Thu, 24 Sep 2020 16:00:00 +0100

With this ongoing crisis, leaders need to develop new skills, such as compassion and a growth mindset, to navigate and rebuild this new landscape. When you feel safe within yourself as a leader, this projects to the rest of your team. In this episode I’m excited to speak with leadership development expert David Klaasen, Founder of Talent 4 Performance. Prior to launching his business in 2004, he was a trained chef and has experienced the intense environments hospitality can run on.

Join us as we discuss self-leadership, handling long-term stress, and how everything is much better after a good night’s sleep.

Links:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

#40 Organisational and Individual Happiness with Lars Kure Juul: https://hospitality-mavericks.captivate.fm/episode/40-organisational-and-individual-happiness-with-lars-kure-juul

David Rock's SCARF Model: https://www.mindtools.com/pages/article/SCARF.htm

The Growth Mindset by Joshua Moore and Helen Glasgow: https://www.amazon.com/Growth-Mindset-Guide-Professional-Personal/dp/1546618392

Food For Thought: https://www.talent4performance.co.uk/food-for-thought-sign-up/

Conversational Capacity by Craig Weber: https://www.amazon.com/Conversational-Capacity-Building-Successful-Pressure/dp/0071807128

Your Brain At Work by Dr David Rock: https://www.amazon.com/Your-Brain-Work-Revised-Updated/dp/B0862H6Q91/

Why We Sleep by Matthew Walker: https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144324/

Atomic Habits by James Clear: https://www.amazon.com/Atomic-Habits-James-Clear/dp/1847941834/

The Last Dance: https://www.netflix.com/gb/title/80203144

LinkedIn: https://www.linkedin.com/in/davidcklaasen

This podcast uses the following third-party services for analysis:

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#72 Edd Heller, Founder of The Ethicurean Guild, and 100,000 meals for those in need

Thu, 17 Sep 2020 16:00:00 +0100

Edd Heller joined the hospitality industry late in life – just six years ago. Since then he’s proven to be a real maverick by running the Ethicurean Guild, which cooks delicious food from small farms and producers in other peoples kitchens across Brighton. Since the pandemic Edd and his team have cooked 100,000 meals to those in need – from the homeless to NHS frontline workers.

I’m super excited to have Edd Heller, Founder of The Ethicurean Guild, join me today. We uncover VAT in hospitality, the Eat Out To Help Out scheme impacting independents, and the four day work weeks for all his employees. As you’ll notice, it’s the first face-to-face interview since the outbreak so enjoy the ambience!

Links:

@EthicureanEdd: https://twitter.com/EthicureanEdd

@EthicureanGuild: https://twitter.com/EthicureanGuild

The Severe Weather Emergency Protocol (SWEP), Brighton: https://www.brighton-hove.gov.uk/content/housing/homelessness-and-rough-sleepers/how-we-help-rough-sleepers-city

The Prince George: http://www.princegeorge.pub/

Dough: https://twitter.com/DoughBrighton

#13: Staying True to Moshimo With Karl Jones - Part 1: https://www.hospitalitymavericks.com/podcast/episode/32281f4e/13-staying-true-to-moshimo-with-karl-jones-part-1

#14: Staying True to Moshimo With Karl Jones - Part 2: https://www.hospitalitymavericks.com/podcast/episode/32cf6cde/14-staying-true-to-moshimo-with-karl-jones-part-2

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Coming Back Stronger Episode 9 with CEO Dan Brookman of Airship & Toggle

Fri, 11 Sep 2020 16:00:00 +0100

In this episode, Michael talks with experienced operator and tech CEO Dan Brookman of Airship & Toggle. Two platforms that enable operators to engage customers by generating pre-sold revenue and recency and frequency of visit. They work with great brands like Boston Tea Party, Roadchef, Leon, Revolution Bars, Byron & Turtle Bay

Dan has over 30 years of experience in the hospitality industry, having owned and operated venues in his 20’s.

Dan gives an overview on how the pandemic impacted them as a business, and what they have been doing to help operators grow sales as well as being compliant during the pandemic.

We also talk about what his view is when it comes to the future of food and drink and what role technology has in the new now.

Dan gives a lot of great and practical advice which can be implemented to boost your business performance.

Links

https://www.linkedin.com/in/danbrookman/

https://www.airship.com/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#71 Mark Smith, Founder of Double Up Social, on Telling Your Story

Thu, 10 Sep 2020 16:00:00 +0100

There’s a story behind every business, and it’s an area a lot of us neglect to fully communicate with our consumer. So how do we best tell our story? To find out, I catch up with Mark Smith, Founder and Lead Strategist of Double Up Social, an award-winning social strategy and content creation studio. We explore brands that have succeeded with their digital marketing. Tune in to learn more about the role of emotion, how digital marketing has evolved, and where to start with your strategy today.

Double Up Social produces effective social media strategies and content pieces, for brands like Kelloggs, Chicken Cottage, and Fine Food Specialist.

Links:

Double Up Social: https://www.doubleupsocial.com/

Mark Smith’s LinkedIn: https://www.linkedin.com/in/doubleupmarksmith/

Boston Tea Party’s Beekeeper Suits: https://www.instagram.com/p/CEUHjKSnNML/

Manju's: http://manjus.co.uk/

Innocent Smoothies: https://www.innocentdrinks.co.uk/

#29: Enriching Lives With Mowgli's Nisha Katona: https://www.hospitalitymavericks.com/podcast/episode/48974daa/29-enriching-lives-with-mowglis-nisha-katona

Fine Food Specialist: https://www.finefoodspecialist.co.uk/

‘Winning the Story Wars’ by Jonah Sachs: https://www.amazon.com/Winning-Story-Wars-Stories-Future/dp/1469208474

The FoodHub Forum: https://www.facebook.com/groups/thefoodhubforum/

#12: Creating an Authentic Brand With Mark McCulloch: https://www.hospitalitymavericks.com/podcast/episode/3251143e/12-creating-an-authentic-brand-with-mark-mcculloch

This podcast uses the following third-party services for analysis:

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#70 Drew Brown, MD of Dominion Hospitality, on Diversifying Hotels

Thu, 03 Sep 2020 16:00:00 +0100

The hotel industry has faced a big shake up since the outbreak. Now two months after reopening, MD of Dominion Hospitality Drew Brown joins the show to share how technology has helped drive behavioural change for the regional hotel business. As we enter autumn, we look to see what a successful transition looks like. Join us as we discuss the staycation trend, managing people from their homes and partnership opportunities.

Dominion Hospitality owns 24 hotels and inns across the south of England. Drew joined the business in 2018 after working with The Bannatyne Group, Whitbread, Travelodge and Thistle Hotels.

Links:

Drew’s LinkedIn: https://www.linkedin.com/in/drew-brown-04030316/

Dominion Hospitality: https://www.dominionhospitality.co.uk/

#28: Operational Challenges on a Small Island With Benjamin Heath: https://www.hospitalitymavericks.com/podcast/episode/4b3f6074/28-operational-challenges-on-a-small-island-with-benjamin-heath

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#69 Zoey Henderson, Founder of Fungtn, on the Conscious Consumer

Thu, 27 Aug 2020 16:00:00 +0100

Back by popular demand, Zoey Henderson has worked closely with hospitality brands to be healthier and more sustainable. During lockdown, she launched her own low alcohol beer Fungtn. I caught up with Zoey to learn more about how she came to produce such a drink that is hoppy, textured – and made from mushrooms.

The pandemic has made us address our own personal health, and as hospitality business owners it’s our duty to serve healthy, sustainable food and drink. Things look promising: the no alcohol market is growing exponentially, with 58% growth from 2018 - 2019 in the UK alone. Let’s continue to create this new system for positive wellness, mental health and diet. Tune in as we cover her plans to serve the UK and Scandinavia, the no to low alcohol market, and how such a menu can boost drinks sales.

Links mentioned:

#50 Time for a system change with Zoey Henderson: https://www.hospitalitymavericks.com/podcast/episode/19a95d25/50-time-for-a-system-change-with-zoey-henderson

Fungtn: https://www.fungtn.com/

The Bear Kitchen: https://www.thebearkitchen.co/

Small Beer Brew Co.: https://theoriginalsmallbeer.com/

‘Why We Sleep’ by Matthew Walker: https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144316

#47 Building a Brewing Company with Rob Fink: https://www.hospitalitymavericks.com/podcast/episode/2caa4d18/47-building-a-brewing-company-with-rob-fink

This podcast uses the following third-party services for analysis:

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#68 Tom Lionetti-Maguire, Founder of Little Lion, on Human Experiences

Thu, 20 Aug 2020 16:00:00 +0100

With a background in theatre and acting, today’s guest Tom Lionetti-Maguire fell in love with the immersive piece. In 2013 he launched Little Lion Entertainment, and operates the likes of The Crystal Maze LIVE Experience. Their mission is to provide live entertainment where the audience is at the heart of it.

With the social industry crashing to an abrupt halt this spring, we find out how Tom navigated through this period. We explore why immersive experiences open to wider audiences, the need to model on small numbers, and what Tom is optimistic about.

Links:

The Crystal Maze: https://the-crystal-maze.com/

Little Lion Entertainment: https://littlelionentertainment.com/

#66 Being an investor during a pandemic with Ali Aneizi: https://www.hospitalitymavericks.com/podcast/episode/345cf40a/66-being-an-investor-during-a-pandemic-with-ali-aneizi

#44 Setting a New Standard for Hospitality Experiences with Matt Grech-Smith: https://www.hospitalitymavericks.com/podcast/episode/405ceff8/44-setting-a-new-standard-for-hospitality-experiences-with-matt-grech-smith

Rebellion: https://rebellion.com/

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#67 Changing the industry business model with Rob Liddiard, CEO Yapster and Matt Coulthard, Bizimply

Fri, 14 Aug 2020 16:00:00 +0100

We don’t have the answers yet, but we need to ask the right questions in order to navigate through the pandemic. What’s clear is that the hospitality business model of low profit margins needs to change.

Today’s special episode is from a webinar Michael had the pleasure of being on with Rob Liddiard, Founder of Yapster, and chaired by Matt Coulthard from Bizimply. They talked about operation transformation, product market fit, the solutions with the rental market and how to serve both your customers and employees.

Links:

Yapster: https://www.yapster.info/

Bizimply: https://www.bizimply.com/

Bear Kitchen

Coming Back Stronger Episode 7 with Paul Hooker

Dirty Sixth

Coming Back Stronger Episode 8 with Patrick Gray

Commandos & Crisis Communications Webinar with Scottie Mills and Ollie Humphries

Loungers IPO Prospectus

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#66 Ali Aneizi, Founder of Tamweel Capital, Being an investor during a pandemic

Fri, 07 Aug 2020 16:00:00 +0100

We’re going to take a different view of the hospitality industry today – through the eyes of investment. Today’s guest is Ali Aneizi, a M+A and Private Equity specialist, and founder of Tamweel Capital – an investment advisory boutique focussed on brand led consumer facing businesses.

As the industry is going through an intense period of natural selection, we explore what future successful operators need to look like. Tune in to learn more about changing consumer behaviours, re-setting the landlord and tenant relationship, and delivering multi-channel offerings.

Links:

https://www.linkedin.com/in/alianeizi/

#46 The Importance of Net Profit with Charlie McVeigh: https://www.hospitalitymavericks.com/podcast/episode/fa4d2ff8/46-the-importance-of-net-profit-with-charlie-mcveigh

Tamweel Capital: https://tamweelcapital.com/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#65 Upskilling for the future with Caitlyn O'Loughlin, Facilitator for LifeLabs Learning

Fri, 31 Jul 2020 16:00:00 +0100

What do successful leaders look like over the next few months? To get to the heart of this, Michael catches up with leadership expert Caitlyn O'Loughlin to dissect how most often it’s the simple things that stick. As Leadership Trainer at LifeLabs Learning, she’s seen first-hand that people-first companies are succeeding during the pandemic. Tune in to learn more about their learning-approach, what are tipping point skills and dealing with mental health as leaders.

LifeLabs Learning has worked with over 700 companies, including Lyft and TED, to help them grow and scale through training and workshops.

Links:

‘The One Minute Manager’ by Ken Blanchard and Spencer Johnson: https://www.amazon.com/Minute-Manager-Kenneth-Blanchard-Ph-D/dp/074350917X

‘Thanks for the Feedback’ by Douglas Stone and Sheila Heen: https://www.amazon.com/Thanks-Feedback-Science-Receiving-Well/dp/0670014664

WorkLife with Adam Grant: https://www.ted.com/podcasts/worklife

‘The Culture Map’ by Erin Meyer: https://www.amazon.com/Culture-Map-Breaking-Invisible-Boundaries/dp/1610392507

#54 Lead with compassion with Gina Gardiner: https://www.hospitalitymavericks.com/podcast/episode/22c68aad/54-lead-with-compassion-with-gina-gardiner

#31: Making Your Impact With Dr John Mervyn-Smith: https://www.hospitalitymavericks.com/podcast/episode/4aacb709/31-making-your-impact-with-dr-john-mervyn-smith

LifeLabs Learning: https://lifelabslearning.com/about/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#64 Taking stock from down under with Shaun de Vries, Founder & Director of Open Pantry Co.

Fri, 24 Jul 2020 16:00:00 +0100

As Victoria, Australia is in its second week of its second lockdown, Michael catches up with hospitality expert Shaun de Vries to see his current outlook of the hospitality industry. With over 23 years experience in hospitality, he’s a true student of the industry. He’s currently the founder and director of Open Pantry Co. and host of The Open Pantry Podcast.

Join us as we explore having a reality check with your business, what he’d like to see the industry take shape in the future, and what positives have developed rapidly over the past four months.

Links:

https://www.openpantryconsulting.com/

https://www.linkedin.com/in/shaun-de-vries-80bbb685/

Surviving The Shit Storm Episode 6 with Ivan Brewer: https://www.hospitalitymavericks.com/podcast/episode/1e3d2a1e/surviving-the-shit-storm-episode-6-with-ivan-brewer

Episode 63 with Josh Koppal: https://www.hospitalitymavericks.com/podcast/episode/27f9ad9f/63-setting-yourself-a-long-term-mindset-with-joshua-kopel

Episode 62 with Dr Vikki Barnes: https://www.hospitalitymavericks.com/podcast/episode/37279533/62-leading-with-radical-acceptance-with-dr-vikki-barnes

Surviving The Shit Storm Episode 7 with Elaine Batho: https://www.hospitalitymavericks.com/podcast/episode/3d09a586/surviving-the-shit-storm-episode-7-with-elaine-batho

Lune Croissanterie: https://www.lunecroissanterie.com/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#63 Setting yourself a long-term mindset with Joshua Kopel, Chief Executive Officer at FLO Hospitality

Fri, 17 Jul 2020 16:00:00 +0100

Facing repeat openings and closings in LA, it’s been a tough time for so many restaurant owners. But it’s given today’s guest some serious thinking time about the kind of life he wants to live. For too long, the hospitality industry has been running on long hours, low-profit margins and constant competition. It’s time to change the business model for this industry.

Joshua Kopel is an entrepreneur, Michelin-rated restaurateur and podcast host. He founded FLO, a restaurant growth accelerator, to help restaurants optimize their business and dramatically grow sales. Tune in to learn more about the infinite mindset, what opportunities have come out of Covid-19, and living a more balanced life.

Links:

Full Comp Podcast: https://justcallflo.com/fullcomp

Interview with Gino Wickman: https://podcasts.apple.com/us/podcast/taking-entrepreneurial-leap-gino-wickman-bestselling/id1506823506

Flo: https://justcallflo.com/

‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996

‘Traction’ by Gino Wickman: https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837

https://www.linkedin.com/in/joshuakopel1/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Coming Back Stronger Episode 8 with Patrick Gray, Head of Operations for The Athenian

Wed, 15 Jul 2020 16:00:00 +0100

In this episode, Michael has Head of Operations for The Athenian Patrick Gray as a guest. Patrick has a lifetime of experience from many great brands like Bill's Restaurants, Boston Tea Party and many more.

The Athenian was born out of love for Greek food. They launched at the business at the end of 2014, as a small street food venture offering freshly made souvlaki prepared in the healthiest, most authentic way possible. And as you will here they have moved very fast since especially in the pandemic.

Patrick talks about how they have approached the journey through the pandemic, ensuring that their people are safe as well as future proof the business. He also tells how they have made brave moves to expand number sites rapidly during the lockdown and what their plans are.

This conversation with Patrick gives you hope and belief that the industry can rise and become great again!

Links:

https://www.linkedin.com/in/patrick-g-4a49bb92/

https://www.linkedin.com/company/the-athenian/

https://www.instagram.com/theathenianuk/

https://twitter.com/theathenianuk

https://www.facebook.com/theathenianuk

https://www.theathenian.co.uk/

Positive Wellbeing: https://www.drvikkibarnes.com/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#62 Leading with radical acceptance with Dr Vikki Barnes, Clinical psychologist and Founder of Positive Wellbeing

Fri, 10 Jul 2020 16:00:00 +0100

Following months of being on “soldier mode”, we’ve all experienced overwhelm during the Covid-19 crisis. Now more than ever we need to be taking care of ourselves.

Michael catches up with clinical psychologist Dr Vikki Barnes – a true expert in positive psychology. She is the Founder of Positive Wellbeing, a consultancy which supports the mental health of organisations and their people. Vikki has also worked with the NHS and Virgin, in clinical and strategic roles.

Tune in as we explore Positive Leadership, using mental health language at work, how to switch off as leaders – and Vikki’s experience of meeting Richard Branson on Necker Island.

Links:

https://twitter.com/DrVikkiBarnes

https://www.instagram.com/drvikkibarnes/

https://www.linkedin.com/in/drvikkibarnes/

Last Dance: https://www.youtube.com/watch?v=Peh9Yqf1GXc

‘The Alchemist’ by Paulo Coelho

‘Braving The Wilderness’ by Brene Brown

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#61 The Power of Storytelling with Amy Ogden, Founder of The Collective

Fri, 03 Jul 2020 16:00:00 +0100

In this episode, Michael talks with Amy Ogden. Amy is based in New York City and matches world-class hospitality brands of all sizes with best-in-class agency partners in the areas of digital marketing, web, SEO, paid search, PR, social media, branding and more.

Amy gives us an overview of what’s happening in the New York hospitality market, including events of the last 3 months in lockdown, and how they are managing re-opening.

Amy and Michael talk about the importance of purposeful storytelling in the time of crisis.

She also tells us about her chance meeting (and selfie) with Danny Meyer in one of his restaurants, and what she learned from that conversation.

Amy give some stellar advice during the podcast - when it comes to setting standards as a brand and much more.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Coming Back Stronger Episode 7 with Paul Hooker, Operations Director at Boston Tea Party Cafes

Wed, 01 Jul 2020 16:00:00 +0100

In this episode, we have Operations Director Paul Hooker from Boston Tea Party as a guest. The Boston Tea Party is a purpose-driven cafe operator with 24 units across the South-West of England. Paul has more than 20 years of experience in the industry working with some great national brands.

Paul and Michael talked about their approach, principles and mindset to navigate the pandemic and beyond. Paul really underlines that their long term purpose as an organisation of Making Things Better for people, community and planet is at the forefront when difficult decisions have to be made.

They also talked about how digital transformation is changing and optimising their operations. They are not only digitalising the customer journey but also the employee journey to ensure a safe and productive environment for employees and customers.

Lots of great nuggets in here on how to get ready for bouncing back.

Takeaways:

The power of leading with purpose and clear principles - especially in difficult times
How to put people, community and planet first in difficult times
Getting your menu ready for delivery and to click and collect
The importance of creating a human experience and being safe
How to re-opening safely for indoor dining
Involving your people in how to solve your challenges

Links:

https://bostonteaparty.co.uk/

https://www.linkedin.com/in/paul-hooker-2450788/

https://www.linkedin.com/in/yourbigpic/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#60 Join The Dots with Martin Johnson, Founder of YourBigPic

Thu, 25 Jun 2020 16:00:00 +0100

In the episode, Michael have a great friend and colleague of his as a guest.

Michael knew it would be an out of the box experience, and as you will hear very different than a normal podcast conversation.

Martin is the founder YourBigPic a consultancy that helps teams to connect the dots of the bigger picture of so they in a fast and fun way can spot their challenges and opportunities. With colleagues at the centre, they are specialists in connecting People to the success of the business with their amazing Programmes, Workshops and Kits.

We talked about the challenges leaders are in right now and the uncertain future they are heading towards and the importance of engaging their teams in helping to solve these challenges.

Grab a coffee, pencil, your notebook, a piece of A4 paper if you want to participate in our little exercise during the interview - you might learn something new about your team or business. If you like this check out the weekly webinars that Martin runs collaborating around a big-hitting engagement topic.

Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com

Links:

https://www.linkedin.com/company/yourbigpic/

https://www.linkedin.com/in/joshua-jarvis-2b82b6179/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Coming Back Stronger Episode 6 with Joshua Jarvis, Founder and Co-Owner of Wing shack co & BE-ON-TREND.com

Wed, 24 Jun 2020 16:00:00 +0100

In this episode, Michael talks with Joshua Jarvis the Co-founder of Wing Shack Co - a QSR concept with 3 units from London. They talked about how the pandemic has impacted Wing Shack Co and how they quickly transformed into delivery and click and collect model.

Joshua gives some great advice on how to adjust and simplify your menu, and how to focus on kitchen capacity as you are preparing for the new normal. He also talks about the importance of developing a number of new revenue streams while you have the time.

There is also some great advice from Joshua on how to keep yourself in the right mindset and energy levels as a business owner in these challenging times.

Takeaways:

Getting your menu ready to delivery and to click and collect

Understand how to utilise your kitchen capacity

How to develop more revenue streams

How to get your mindset right and keep moving forward

Links:

https://www.instagram.com/wingshackco/

http://wingshackco.com/

https://www.linkedin.com/in/yazz-abdulla/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#59 The Rebirth of the Hotel industry with Davonne Reaves, Founder of The Vonne Group

Thu, 18 Jun 2020 16:00:00 +0100

In this episode, Michael will be talking with Davonne Reaves who is the founder of The Vonne Group in Atlanta - A co-author and hospitality consultancy specialising in travel market research, asset and operational management, and brand development for boutique hotels. She has extensive experience from operations, brand to asset management.

We talked about how the pandemic has impacted the hotel market in the US, Davonne gives some great example on how the progressive hotel operators have pivoted during the crises, how the coming 12 to 18 months look for the general market.

She also gives some great advice to young people how are now entering the job market and how she is keeping herself in a good palace mentally to manage this difficult period.

Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com

Links:

https://www.thevonnegroup.com/

https://twitter.com/thevonnegroup

https://www.facebook.com/TheVonneGroup/

https://www.linkedin.com/in/davonnereaves/

https://hotelownership.teachable.com/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Coming Back Stronger Episode 5 with Yazz Abdulla, CEO and Founder of Urban Hospitality

Wed, 17 Jun 2020 16:00:00 +0100

Coming Back Stronger is a special edition podcast series focusing on the way food and drinks businesses are bouncing back as the world slowly starts to re-open from COVID-19.

We will especially share great stories on how progressive leaders are bouncing back from the pandemic by utilising the power of technology and delivery.

By tuning into these conversations in the coming period you will be able to pick up great stories, insights and facts as well as best practices from industry experts, independent operators to national chains who all are setting a new standard for how to operate in the new normal.

Vita Mojo and Hospitality Mavericks joined forces on this project due to we have shared beliefs on how tech plays a massive role in building companies that are good for people, communities and the planet.

In this episode, Michael talks with Yazz Abdulla CEO and Founder of Urban Hospitality. A consultancy business that has been focusing on delivering dark kitchen projects over the last couple of years.

Yazz and I talk about the rise of dark kitchen and delivery and their impact on the restaurant industry pre and post-pandemic. We also talk about in detail how you set up and build an outstanding dark kitchen brand and operations, and how the market will move the next 12-18 months.

Yazz gives some stellar advice at the end of the interview.

Takeaways:

Understanding the structure of the dark kitchen and virtual kitchen
It is starting to give sense to se tup your own delivery team
Ones need a portfolio of virtual brands to make the numbers work
Dark Kitchens are not a quick rich scheme
Technology should be part of the toolkit for progressive leaders

Links:

https://www.instagram.com/urbanhospitalitygroup/

https://www.linkedin.com/in/scottrerwin/?originalSubdomain=uk

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#58 The Power of Flexible Staffing with Scott Erwin, Founder and CEO of Hire Hand

Thu, 11 Jun 2020 16:00:00 +0100

In this episode, we talk with Scott Erwin Founder and CEO of HIre Hand - a tech company that helps companies to staff more flexibly. Prior to Hire Hand Scott work with McKinsey specialising in workforce planning.

We talked about how he has seen the pandemic evolve and how to bring staff back. Scott underlines that staffing flexible will become a core discipline to master as hospitality businesses re-opens.

Scott gives some great advice at the end of the podcast - you are not in control - get a mentor to help you navigate the storm and have some optimism.

Some great thinking about planning your future workforce in this episode.

Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com

Links:

https://www.hirehand.co.uk/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Coming Back Stronger Episode 4 with Rob Kidd

Wed, 10 Jun 2020 15:55:00 +0100

in this episode, our guest is Rob Kidd, a management consultant and expert in hospitality technology.

Rob and Michael talk about how tech is changing the hospitality industry, how progressive operators are using tech to survive and thrive during and in the aftermath of the pandemic. Rob also gives a number of great advice on how to optimise your digital strategies to ensure short and long term ROI.

Takeaways:

Tech should save you time and money
Digital tools (apps, services, devices) are now cheaper, better and easier to use than ever before
Understand where your inefficiencies are in your business is key; eliminate inefficiencies before trying to grow sales, so you don’t magnify waste
Technology should remove inefficiencies - remove spreadsheets
Technology should be part of the toolkit for progressive leaders

Links:

https://software.vitamojo.com/

https://www.linkedin.com/in/robkiddlondon/

https://www.hospitalitytech.uk/

https://twitter.com/rubikon_uk

https://www.linkedin.com/in/robkiddlondon/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#57 Every Decision is a Brand Decision with Fritz Mesenbrink and Jeremy Pelley, Founders of OMFGCO

Thu, 04 Jun 2020 16:00:00 +0100

In this episode, I’m talking with the founders of OMFGCO Fritz Mesenbrink and Jeremy Pelley.

They run a brand and interior design studio in Portland USA and is doing a lot of work with progressive hospitality and restaurant businesses across the Globe.

We talked about how the world is changing due to the pandemic and the importance as an operator to make people feel safe through the way you communicate as a brand as well as how the experience in your physical space is perceived.

We also talked about how you more than ever have to stand out, and you no longer can just have fluffy values and claims you hide behind - you need to really care about people, communities and the planet.

If you want to thrive and stand out in the new normal this episode is for you.

Links:

https://omfgco.com/

https://www.linkedin.com/in/omfgcofritz/

https://www.linkedin.com/in/jeremy-pelley-94a8594b/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Coming Back Stronger Episode 3 with Hugo Engel, Digital Executive Leon Restaurants

Wed, 03 Jun 2020 17:00:00 +0100

Michael talks with Hugo Engel from Leon Restaurants about how they have pivoted in these challenging times by launching a number of new digital channels as well as feeding our frontline heroes.

They also discuss the importance of not only ensure that your operations are safe but also give customers a human experience - contactless but human.

This episode will help you to understand how to approach digitalisation of your revenue streams and what the big trends are digital and much more.

Key takeaways from this episode are:

The current impact on the restaurant industry
Hospitality is late to be disrupted by tech
Tech help to get food to people where they want it
Tech can help businesses in the future to become more human
Own your own delivery and e-commerce channel is key

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels

Thu, 28 May 2020 16:00:00 +0100

In this episode, the guest is Neena Jivraj Stevenson Chief Cultural Officer of Point A Hotels, which is more than just a hotel with rooms - it’s a place where everyone receives heartfelt hospitality, no matter their budget. They now have hotels in London, Edinburgh and Glasgow.

Neena and Michael talked about life in hospitality and being part of a family business, how Point A Hotels are navigating the pandemic by putting people first, and their approach to leadership and culture. Neena shares some strong advice on how to keep your people engaged even when you can't meet them in person.

This episode will inspire you on how to take a different approach to management and culture - by engaging your people in creating solutions that solve the challenges in your business.

Links:

https://www.pointahotels.com/

https://www.linkedin.com/in/neena-jivraj-stevenson-865a4834/

https://www.queensway.com/

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Coming Back Stronger Episode 2 with Peter Backman, Principal at Peter Backman and Mark McGlinn, Founder of Food On The Move Today

Wed, 27 May 2020 16:00:00 +0100

In this episode, we put together a strong panel with industry experts Peter Backman and Mark McGlinn to discuss the impact of the pandemic on the industry, what operators are doing to survive and thrive now and in the future, the fast evolution of delivery and digitalisation as well as some great advice for operators on how to bounce back.

Key takeaways from this episode are:

The current impact on the restaurant industry
Delivery is changing and third party delivery platforms are losing momentum
Remember we are a service business - not just-food
Technology will be a big part of the future
How the future of the industry looks

Links:

https://www.foodonthemove.today/

https://www.linkedin.com/in/ideaspeak/

https://www.linkedin.com/in/peter-backman-38305a6/

https://www.linkedin.com/in/katy-moses-4a6444a/

Mentions:

Deliveroo

Leon Restaurants

Pret A Manger

Sodexo

Compass Group

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Surviving The Shit Storm Episode 15 with Nick Popovici, CEO of Vita Mojo

Fri, 22 May 2020 16:00:00 +0100

Kieron and Nick talked about Introducing digital into your business. We looked at the opportunities of digital growth and how it has helped Leon, Farmer J & Yes Chef in these trying times.

What are the challenges of blending the old & new school to work effectively together, and how operators can overcome them?

To be able to marry the two together smoothly we talked through understanding your business Why? And the importance of sharing that with your team to ensure they are bought into the plan. Nick shared stories of the Vita Mojo culture and how is it represented In the business on a daily basis.

You can find Nick on LinkedIn https://www.linkedin.com/in/b-nick-popovici-902844101 or check out the website www.vitamojo.com to get a feel for what the brand can do for you but most importantly, start the conversation because Vita Mojo aren’t just a tech brand, they are a people driven solutions business and they are ready to help you.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#55 The future is for Brands that care with Katy Moses, Founder & Managing Director at KAM Media

Thu, 21 May 2020 16:00:00 +0100

In this episode, our guest is Katy Moses Founder & Managing Director at KAM Media, an exciting boutique creative insight agency working with companies to understand your market and your customers.

Katy and Michael talked about the pandemic it impacts on hospitality and retail, how the new normal looks, the post coronavirus consumer, delivery, that employees and consumer well never forget - the power of doing the right thing and the need for working together. Katy also gives some solid advice at the end of the episode on how to survive and thrive in the coming period.

Links:

https://www.linkedin.com/in/kam-media-208259161/

https://www.instagram.com/kam_media/

https://twitter.com/KAMMediaInsight

https://twitter.com/katykammedia

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Coming Back Stronger Episode 1 with Andrew Murray-Watson, Corporate Communications Advisor at CDC Group plc

Wed, 20 May 2020 16:00:00 +0100

"Coming Back Stronger" is a special edition podcast series focusing on the way food and drinks businesses are bouncing back as the world slowly starts to re-open from COVID-19.

We will especially share great stories on how progressive leaders are bouncing back from the pandemic by utilising the power of technology and delivery.

In this episode, Michael talks with the independent retail operator Andrew Murray-Watson from Brixton (London) who is the founder of Guzzle. He is a former award-winning national business journalist and worked in corporate PR. He one day decided to open a shop so he could share amazing food from small producers with the world and have not looked back since.

They talk about how he and the team are navigating the current situation, how they launched an e-commerce platform which has been a life-line for their business.

How business is going to be in the news now and what that means for independent businesses. And at the end of the conversation, there is some great advice from Andrew on how to thrive and prepare for the future.

Links:

https://guzzl.co.uk/

https://www.linkedin.com/in/andrewmurraywatson/

https://genuinely-you.com/home

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#54 Lead with compassion with Gina Gardiner, Author, Motivational Speaker, Empowerment and Relationship Coach and Transformational Leadership Trainer

Thu, 14 May 2020 16:00:00 +0100

This episode our guest is Gina Gardiner which is a force of nature, and you will soon find out why.

She is a No1 International Bestselling Author, Motivational Speaker, Empowerment and Relationship Coach and Transformational Leadership Trainer with well over 30 years of experience helping people experience happiness, success and fulfilment. She’s the founder of the Thrive Together Tribe membership and personal and spiritual development programme and The Enlightened Leadership Programme.

Gina and I talked about her amazing story of running one of England's most successful schools to developing her own Leadership programme Enlighten Leadership, what leadership skills there is needed more than ever the new now, she gives her top advice on what you can do as a leader to achieve better relationships and results.

What is your biggest takeaway from this conversation?

In a nutshell, our is that good, caring leadership always wins.

What’s your biggest insight or takeaway? Please let us know in the comments or via hello@hospitalitymavericks.com.

If you know anyone who might find this conversation uplifting and inspiring, please share this episode with them.

If you enjoy this podcast please leave a review on Apple Podcasts. Get full details on how to enter by staying till the end of the episode.

Links to visit to learn more about Gina:

https://enlightenedleadership.co

www.ginagardinerassociates.co.uk

www.graduatesolutions.co.uk

Gina's books are available on Amazon:

"Thriving Not Surviving - The 5 Secret Pathways To Happiness, Success and Fulfillment"

"Chariots On Fire"

"Kick Start Your Career"

"Manage Your Staff More Effectively"

"Live Well Eat well with Coeliac Disease"

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#53 Restaurants are key to our communities with Robert Hall, President Innovative Hospitality Group-Spice of Life at Innovative Hospitality Group, LLC

Thu, 07 May 2020 16:00:00 +0100

In this episode, Michael have Robert Hall as a guest, he has decades of experience as a restaurant operator in Washington DC. In 2014 was nominated as Manager of the Year by the Restaurant Association of Metropolitan Washington. Robert has worked a number of renowned chefs and restaurateurs such as Todd English, Jonathan Waxman, Jose Andres and many more.

We talked about the current pandemic and impact on restaurants now and long term as well as how to re-boot your business and get back into actions. The power of a meal and being a local restaurant operator in the new now and restaurants key role in our communities.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

How to thrive and re-build your restaurant in the new now

Tue, 05 May 2020 16:00:00 +0100

We are a group of likeminded people who decided to put this special episode together due to our love for the industry and in the hope that our thinking and ideas could help independent and smaller restaurant groups to bounce back and not only survive but thrive in the current COVID-19 storm as well as create a new future.

The Danish Trade Council UK took the lead to bring us all together. We are order technology Take-Out Group, pos-systems QuickOrder, consultancies FoodOnTheMove and Hospitality Mavericks.

In this episode Mark McGlinn, Mads Wedderkop and Michael Tingsager will be talking about the current storm in the industry - how to survive and thrive in it, how technology, take-out and delivery can be part of the solution and there is some top advice which can be implemented straight away at the end of this episode on what operators can do to get ready for the future.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

#52 Time for a new business and economic paradigm with Tom Rippin, CEO and Founder of On-Purpose

Thu, 30 Apr 2020 16:00:00 +0100

In this episode, Michael talks with CEO and Founder of On-Purpose Tom Rippin.

He runs an award-winning organisation that believes in putting purpose before profit and are helping people find work that matters and they will care about. They do that by helping them building new mindsets and skills around leadership with a clear focus on doing good for people and the planet.

They talked about the turmoil the world is and what it means to organisations, a need for new business and economic paradigm, the importance of doing the right thing in crises and what kind of leadership is required going forward.

This episode will help you get ideas around how you as a leader should build and run your organisation in the new future.

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#51 The new now for independent operators with Ken Burgin, Strategic Partner at Silver Chef

Thu, 23 Apr 2020 16:00:00 +0100

In this episode, we have a very special guest Ken Burgin. Ken has a wealth of experience in the industry from operating his own businesses and been an adviser and consultant for smaller independent restaurants.

He is now part of Silver Chef as Strategic Partner and Event Manager. He also runs a number of workshops online to better inform operators on how to navigate the ever-changing markets.

We talked about the current storm in the industry - how to survive and thrive in it. How to manage your state in these difficult times, the role of delivery, the power of leading through purpose and values, and much more.

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#50 Time for a system change with Zoey Henderson, Founder of CleanSlate

Thu, 16 Apr 2020 16:00:00 +0100

In this episode, Michael talks with Zoey Henderson Founder of CleanSlate which is a consultancy working for a sustainable future within food and drinks.

She as a wealth of restaurant and hospitality experience creating and running her own businesses as well as recently being the head of operations for Redemption Bar.

We talked about the current storm in the industry - how to survive and thrive in it. Attitude to employees, Mindfulness and mental health, The way we will have to operate in the years to come and how food can be a catalyst for change.

You can follow on LinkedIn: zoey-henderson

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#49 Company values in times of crisis with Marco Reick, Director MR Consult UK

Thu, 09 Apr 2020 16:00:00 +0100

In this episode, Michael talks with HR Executive Marco Reick on the Podcast. He has a wealth of leadership experience from brands like The Restaurant Group, Bill’s, Leon and Black Sheep Coffee.

He now running his own consultancy MR Consult UK as an advisor and consultant helping companies to boost performance through their people.

We talked about the current storm in the industry - how to survive and thrive in it, how to developing your company values and use them to navigate through the current storm. The importance of using this time to reflect on what you can do to be stronger as individual as well as as an organisation on the other side of the crisis. What kind of leadership approach that will be needed to excel in the new world and much more...

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Surviving The Shit Storm Episode 14 with Brian Moore, CEO of EMR- NamNews Ltd

Tue, 07 Apr 2020 16:00:00 +0100

Today guest Brian Moore is a very special friend and business connection of Michael. Brian is a global retail expert, analyst, trainer and writer with decades of experience. Brian is the CEO of EMR- NamNews Ltd- a daily and monthly news covering everything from supermarkets to foodservice.

Brian and Michael will be talking about the current situation and how to navigate the storm - and the importance of the power of the good old 4 P’s and positioning and much more.

Remember if you would like some help please reach out to Brian you can do that via LinkedIn; Brian Moore or check out his blog at www.kamcityblog.com

If you have not signed up to the newsletter go to https://www.experience101.live/ and sign up today.

Thanks to our partners HGEM, Tahola and Vita Mojo who are making this possible.

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Surviving The Shit Storm Episode 13 with Kim Scott, founder of Candor Inc. and CEO coach

Mon, 06 Apr 2020 16:00:00 +0100

In this episode, Kieron speaks with Kim Scott who happens to be the author of one of his favourite books in the last 2 years, “Radical Candor” is based around a simple idea of Care Personally and Challenge Directly.

Kieron and Kim talked through the different scenarios that we are all facing right now could be addressed utilising the Radical Candor model, from leaders having tough conversations with their teams, to the perils of enforcing physical distancing when you are out for your exercise or shopping when you’re surrounded by others who aren’t respecting the rules and most importantly to a lot of us right now, dealing with the potential pressure and tension of being pent up at home with our families, folks who know how to push our buttons to garner a response more than most.

You can find Kim on Twitter at @kimballscott more details on the work that the Radical Candor team do in the training world @candor You will find their website www.radicalcandor.com and obviously the book is available at Radical Candor: Fully Revised and Updated Edition: How to Get What You Want by Saying What You Mean https://www.amazon.co.uk/dp/1529038340/ref=cm_sw_r_cp_tai_YBCHEb9MR39RB

If you have not signed up to the newsletter go to www.experience101.live/ and sign up today.

Thanks to our partners HGEM, Tahola and Vita Mojo for supporting us get this out to more movers, shakers and mavericks.

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Surviving The Shit Storm Episode 12 with Tim Foster, Head of Being Awesome

Fri, 03 Apr 2020 16:00:00 +0100

Kieron talked with Tim on Saturday 28th March as Yummy prepared to transition to grocery retailers. The pub has always been the heart of the community for some and the greengrocers for the rest, so for Tim and the team to combine the 2 in these times of strife made perfect sense.

Kieron and Tim talked culture and how that is the thing that ensures the entire team are on the same page, talked about the fire at Somerstown in 2018 and how that mentally helped the 3 founders be prepared for this crisis and through building partnerships that endure. Tim, Anthony and Jason are three fellas passionate about running amazing pubs for the communities they serve but most importantly they recognise that to do that, they must serve their teams first.

Find Tim on social @YummyTim or on LinkedIn at https://www.linkedin.com/in/foster-tim-440626aand find the Yummy Pub Co at @yummypubs and at www.yummypubs.co.uk

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Surviving The Shit Storm Episode 11 with Robin Ashton, principal at Ashton Foodservice Consulting

Thu, 02 Apr 2020 16:00:00 +0100

In this episode, Michael speaks to Robin Ashton from Ashton Foodservice Consulting in the US. Robin is a consultant and expert that have been advising the industry for decades with insights on what is going on and trends.

Robin gives us an overview of what is going on in the US market, gives advise short and long term for operators on how to navigate this storm. He also gives ideas on what you should be doing in the coming period to be ready on the other side.

Remember if you would like to check out more about Robin - please visit; www.theashtonreport.com

If you have not signed up to the newsletter go to https://www.experience101.live/ and sign up today.

Thanks to our partners HGEM, Tahola and Vita Mojo for supporting us get this out to more movers, shakers and mavericks - together we can overcome this.

This podcast uses the following third-party services for analysis:

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Surviving The Shit Storm Episode 10 with Fergal Dooley, Hospitality Consultant

Wed, 01 Apr 2020 16:00:00 +0100

In this episode, Kieron talks with Fergal Dooley who is an operator turned hospitality consultant. Fergal spent many years in London as Director of Operations for Valentina Fine Foods before relocating to Washington DC to join The Doyle Collection.

Kieron and Fergal discussed the impact on the Washington hospitality scene and how that community has come together through social media to support one another. We covered furlough pay, the industry feeding its people and the National Guard patrolling the streets.

You can connect with Fergal on Linkedin https://www.linkedin.com/in/fergal-dooley-8308711a or over on Twitter @fergaldooley

If you have not signed up to the newsletter go to https://www.experience101.live/ and sign up today.

Thanks to our partners HGEM, Tahola and Vita Mojo who is making this possible.

This podcast uses the following third-party services for analysis:

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Surviving The Shit Storm Episode 9 with Barry Shuster, Editor-in-Chief, Restaurant Startup & Growth-RestaurantOwner.com

Tue, 31 Mar 2020 16:00:00 +0100

In this episode Michael talks with Barry Shuster who is the founding editor and an investment partner of Restaurant Startup & Growth Magazine and RestaurantOwner.com, an online and print media company serving restaurant entrepreneurs.

Michael and Barry talks about the current storm and its impact on the industry and especially independent and small restaurant groups.

Remember if you would like some help please reach out to Barry on LinkedIn - Barry Shuster.

If you have not signed up to the newsletter go to https://www.experience101.live/ and sign up today.

Thanks to our partners HGEM, Tahola and Vita Mojo who is making this possible.

This podcast uses the following third-party services for analysis:

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Surviving The Shit Storm Episode 8 with Julian Matthews, Solicitor and Partner at Wedlake Bell LLP

Mon, 30 Mar 2020 16:00:00 +0100

In this episode, Michael is talking with Julian Mathews Solicitor and Partner at Wedlake Bell LLP in London. He has for years been advising hospitality and restaurant businesses.

We talked about the current storm and what operators need to prepare themself for legally short and long term. We also covered what operators should do in the coming period to be ready when they come out of hibernation. We discuss how all this impact company culture and employee engagement now and long term.

Remember if you would like some help please reach out to Julian either via email: jmathews@wedlakebell.com or phone: 07968 558739

Thanks to our partners HGEM, Tahola and Vita Mojo who is making this possible.

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Surviving The Shit Storm Episode 7 with Elaine Batho, Life and wellness coach

Fri, 27 Mar 2020 16:00:00 +0100

In this episode, Michael is talking with Elaine Batho, who is Life and wellness coach that helps hospitality professionals living healthier and happier lives.

She has worked in the hospitality industry for decades and really understands how it all works. We talked about how to survive and thrive now and long term. She gives you practical tools for supporting you own as well as your team mental health.

Thanks to our partners HGEM, Tahola and Vita Mojo who is making this possible.

Extra help

My website http://www.elainebatho.com

Mind Charity http://www.Mind.co.uk

NHS every mind matters page https://www.nhs.uk/oneyou/every-mind-matters/

Hayhouse.co.uk as a resource for courses and books with multiple personal development authors and experts.

Recommended reading:

Growth Mindset by Carole Dweck
The monk who sold his Ferrari by Robin Sharma
Headspace book and app by Andy Puddicombe
Who moved my cheese by Spencer Johnson

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Surviving The Shit Storm Episode 6 with Ivan Brewer, restaurant profitability expert

Thu, 26 Mar 2020 16:00:00 +0100

In this episode, we have Ivan Brewer from Australia. Ivan is a restaurant advisor and expert that helps SME food and beverage businesses achieve sustainable profitability. We will be talking about how to survive and thrive the shit storm as an operator. What preparation you can do now to ensure you are ready when business picks up again.

Remember if you would like some help or chat, please reach out to Ivan LinkedIn Ivan Brewer.

If you have not signed up to the newsletter, go to https://www.experience101.live/ and sign up today.

Thanks to our partners HGEM, Tahola and Vita Mojo who is making this possible.

This podcast uses the following third-party services for analysis:

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#48 Greatness by putting people first with Carlene Jackson, Chief Executive Officer at Cloud9 Insight

Wed, 25 Mar 2020 16:00:00 +0100

Carlene Jackson, CEO Cloud9 Insight, an award-winning business change consultancy, helping SMEs grow profitability through the use of Microsoft cloud technologies. In this episode Michael sat down with Carlene to discuss the current storm in the world and how to survive this, how to develop a company's purpose, how to build culture, people practices and how making food together in a workplace can boost engagement and productivity.

Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com/(https://letstalkvideoproduction.com/)

#Hospitality #HospitalityMavericks #Restaurants #Restaurant #MichaelTingsager #CarleneJackson #PutPeopleFirst #BeMaverick #DareToBeDifferent #Podcast #Podcasts #Business #Industry #Cloud9 #Cloud9Insights #Brighton #Leadership #CurrentStorm #HowToSurvive #Microsoft #Technology #SMEs #Profitability #Consultancy #Development #Purpose #Culture #People #PeoplePractices #Together #Engagement #Productivity

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Surviving The Shit Storm Episode 5 with Mark McCulloch, Founder and CEO of Supersonic Inc

Wed, 25 Mar 2020 14:00:00 +0100

In this episode, we have Mark McCulloch from Supersonic Inc who is a very experienced marketing dude in the hospitality and restaurant industry.

Mark is a strategist/expert/guru, you decide which of those titles fits him best.

In this episode Mark and Kieron had a great chat covering B2C relationships, about why the industry should be helping one another and how we shake off the shock and start moving forward. This podcast is about hope and recognising that the time for defence is done, now we have to go on the offence sooner rather than later or be stuck in the past.

This is a great chat between two friends who love this industry, we hope you enjoy.

Remember if you would like some help, please reach out to Mark via Twitter @supersonic_inc Or on linkedinhttps://www.linkedin.com/in/markmcculloch

If you would like more of this; please subscribe to one of our channels more to come very soon. If you have not signed up to the newsletter, go to https://www.experience101.live/ and sign up today.

Thanks to our partners Vita Mojo, HGEM and Tahola for supporting us get this out to more movers, shakers and mavericks - together we can overcome this.

This podcast uses the following third-party services for analysis:

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Surviving The Shit Storm Episode 4 with Lucy Noone-Blake, Hospitality, Marketing and Experience Consultant at Pear Communications

Tue, 24 Mar 2020 10:00:00 +0100

In this episode, we have Lucy Noone-Blake a very experienced Marketing & Communications Specialist in the hospitality and retail industry. Lucy has been through challenges throughout her career with brands like Living Ventures, Hawksmoor and most recently, Pear Communications . She gives her views on where she sees the industry is and some top communications tips to ensure that your brand message is consistent and In line with your values. Remember if you would like some help, please reach out to Lucy via Twitter @lucinoone7

Or on LinkedIn https://www.linkedin.com/in/lucy-noone-blake-87a117ab

If you would like more of this; please subscribe to one of our channels more to come very soon. If you have not signed up to the newsletter, go to https://www.experience101.live/ (https://www.experience101.live/) and sign up today.

Thanks to our partners HGEM, Tahola, Vita Mojo for supporting us get this out to more movers, shakers and mavericks - together we can overcome this.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Surviving The Shit Storm Episode 3 with Frank Bandura, Hospitality and Restaurant CFO

Thu, 19 Mar 2020 11:00:00 +0100

In this episode, we have Frank Bandura which a very experienced CFO in the hospitality and restaurant industry and he have navigated many storms through his career with brands like Gaucho and CAU. He gives his views on where he sees the industry is and some top financial tips to improve chances for surviving short and long term.

Remember if you would like some help, please reach out to Frank via Twitter @frankbandura or LinkedIn: Frank Bandura.

If you would like more of this; please subscribe to one of our channels more to come very soon.

If you have not signed up to the newsletter, go to https://www.experience101.live/ and sign up today.

Thanks to our partners HGEM, Tahola and Vita Mojo for supporting us get this out to more movers, shakers and mavericks - together we can overcome this.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Surviving The Shit Storm Episode 2 with Peter Backman, Founder Peter Backman

Tue, 17 Mar 2020 17:20:00 +0100

In this second episode, Michael talked with one of the most knowledgeable people in the food and drink industry with us when it comes to trends and shift in the economy Peter Backman. He will help us get a grip on the current situation as well as how we navigate the future. We will also be talking deliveries role, and he will be giving top tips for survival in the coming months.

Remember if you would like some help, please reach out to Peter via Twitter @PeterBackmanFS or give him a bell on 07 785 242 809.

Or visit Peters website here;