The Hospitality Mentor

Elizabeth Mullins on Building Luxury at Scale: From Ritz Carlton and Disney to Evermore Hospitality

Thu, 09 Apr 2026 00:15:00 -0400

Host Steve Turk welcomes Elizabeth Mullins, President of Evermore Hospitality, who shares her start as a server at New Hampshire’s Lobster Shack and her first hotel role as a Ritz-Carlton Boston management trainee after earning hospitality and business degrees.

Mullins recounts being inspired by a childhood Ritz-Carlton visit, spending 28 years with Ritz-Carlton as it grew from six to 99 hotels, opening multiple properties across Asia, becoming a GM multiple times, and later an area vice president. Recruited to Disney, she led global hotel development, renovations, premium services, and worked through the pandemic including the NBA bubble.

She then helped open New York’s Fifth Avenue Hotel as COO/Managing Director, learning independent distribution and culture measurement, before joining Evermore after being approached for her luxury-and-scale expertise.

She describes Evermore’s “togetherness” concept, Conrad Orlando anchor, 300+ villas/homes around an 8-acre Crystal Lagoon, extensive amenities, and plans for growth, and closes with career advice on courage, speaking up, integrity, and hospitality as a lifestyle.

This episode was brought to you by Lodgify. Use code THM60.

00:00 Podcast Welcome

00:33 Sponsor Lodgify

01:38 Meet Elizabeth Mullins

02:00 First Hospitality Jobs

03:17 Ritz Spark at Five

05:44 Ritz Career Growth

09:28 Asia Expat Adventure

17:04 Service Lessons Abroad

18:54 Leaving for Disney

21:07 Disney Hotels Role

23:15 Frictionless Check In

26:14 Independent Hotel Leap

28:36 Independent Hotel Wins

29:17 No SOP Reality Check

30:06 Distribution Lessons

30:54 Agritourism Marketing Advice

32:34 Building Culture Systems

35:25 Evermore Recruitment Story

38:49 Togetherness Travel Concept

42:27 Evermore Scale and Amenities

44:53 Service Model Evolution

46:50 Growth Plans and Year Three

49:23 Advice to Younger Self

53:58 Wrap Up and Sponsor

Oakwell Beer Spa Founders Jessica & Damien Zouaoui on Building a Social Wellness Day Spa

Mon, 23 Mar 2026 00:15:00 -0400

Host Steve Turk interviews Jessica and Damien Zouaoui, founders of Oakwell Beer Spa in Denver, a social wellness concept combining a craft beer and wine self-pour taproom with four private spa suites featuring infrared saunas, rain showers, and hydrotherapy tubs infused with hops, malt, and herbs, plus optional zero-gravity robotic massage chairs and room-service refills.

They share their hospitality backgrounds, leaving corporate jobs in New York City, and traveling to 25 countries to find a scalable U.S. concept after discovering a beer spa in Poland in 2018.

They detail market research that led to Denver, funding challenges solved through Denver’s economic development loan program and a nonprofit SBA lender, difficulty securing a lease, and a DIY buildout using auctions during COVID. Oakwell opened February 26, 2021, emphasizing five-star yet non-stuffy service, adding non-alcoholic options, and aiming to franchise within a year.

00:00 Podcast Welcome

00:33 Sponsor Lodgify

01:38 Meet Oakwell Founders

02:10 Beer Spa Explained

02:36 Suites And Addons

04:22 First Hospitality Jobs

05:44 Quitting Corporate Life

07:20 World Trip For Ideas

10:18 Discovering Beer Spa

12:34 Why It Clicked

14:49 From Idea To Plan

17:09 Funding And Finding Space

20:29 Landing the Space

20:52 SBA Loan Reality

21:35 From Church to Spa

22:39 DIY Build and Auctions

25:18 Opening Day Playbook

26:58 Michelin Casual Service

29:35 Touchless Spa Model

33:09 Wellness and Moderation

36:15 Franchise Plans Ahead

37:28 Leap of Faith Advice

39:09 Wrap Up and Sponsor

Tim Major CEO of Operto on AI Agents, Direct Bookings, and the Future of Hotel Technology

Thu, 19 Mar 2026 00:15:00 -0400

Host Steve Turk welcomes Tim Major, CEO of Operto, to discuss how AI is reshaping hospitality through “agentic teammates” designed role by role to assist or replace specific hotel tasks.

Tim shares his path from early hospitality exposure as a Volkswagen tour guide in Vancouver/Whistler to building computers, creating award-nominated music-industry websites, founding a hospitality-focused development company that was acquired by RoomKey, and rising from VP roles to CEO.

He explains RoomKey’s early PMS integrations (including with Expedia), the industry’s fragmented tech landscape, and how RoomKey was acquired by Full Steam to consolidate and standardize PMS capabilities across North America. Tim describes using multiple LLMs across departments, AI-driven productivity and potential burnout, and why Operto focuses on outcomes—especially direct bookings, distribution, fraud detection in brand-search ads, and surfacing real-time operational insights—while avoiding AI that harms guest experience. He emphasizes hotels being discoverable in LLMs and advises professionals to start using AI tools now.

00:00 Podcast Welcome

00:33 Sponsor Lodgify

01:38 Meet Tim Major

02:26 Aperto AI Agents

03:57 First Hospitality Taste

05:34 Early Tech Roots

06:36 Music Websites Breakthrough

08:09 Founding in Hospitality Tech

09:48 RoomKey Career Rise

11:40 Mentors and Learning

13:42 Hard Lessons Contracts

14:58 Full Steam Consolidation

17:47 Joining Maestro AI Strategy

18:50 Building Aperto AI Native

21:26 AI Shift Reflections

22:33 Everyday AI Workflows

24:39 Adoption Gaps and Burnout

25:47 Hospitality AI Strategy

27:06 Distribution Monitoring Agents

27:53 Stopping Brand Ad Fraud

31:21 Back of House Automation

32:16 Unifying Hotel Data

35:56 Personalized Direct Booking

38:42 Wellness Itinerary Curation

40:16 Next 12 Months Focus

41:58 Career Advice and Wrap

Adam Tuttle on Yipy, Four Seasons, and Building a Hospitality Standards Management System

Fri, 06 Mar 2026 00:15:00 -0400

Host Steve Turk welcomes listeners to The Hospitality Mentor Podcast, brought to you by sponsors Lodgify and Biscayne Coffee, He interviews Adam Tuttle, co-founder of Yipy, described as the industry’s first hospitality standards management system that centralizes hotel standards by role, adds analytics, and supports inspections and audits.

Adam shares his early hospitality work in a Nevada casino, his first professional role as an Eiffel Tower elevator operator in Las Vegas, and studying hospitality at UNLV. He moved from Caesars Entertainment to help open a La Quinta, gaining broad operational and sales exposure. Through mentorship, he joined Four Seasons, worked in multiple markets including opening Four Seasons Orlando at Disney World, and later returned to Las Vegas.

After reconsidering his GM path, he launched a consulting business and then created Yipy to solve persistent standards and measurement challenges, building it with co-founder Phil Erickson and client-driven development. Adam discusses Yipy’s pre-seed $1M raise, partnerships including Leading Hotels of the World, Marriott approved vendor status, and excitement about AI, and closes with advice on relationships and networking.

00:00 Podcast Welcome

00:33 Sponsor Lodgify

01:38 Meet Adam Tuttle

01:54 What Is YPI

02:50 First Hospitality Job

03:56 Choosing Hospitality

05:21 Vegas During Recession

07:46 Opening La Quinta

10:07 TripAdvisor Success

11:53 Mentorship To Four Seasons

14:25 Learning Luxury Service

16:19 Go To Grow Culture

18:27 Four Seasons Disney Magic

22:03 Entrepreneurial Turning Point

23:50 Starting Consulting Business

24:39 Landing First Clients

25:19 Leaving Ops for Consulting

26:14 Landing First Clients

27:31 Finding a Consulting Niche

28:22 Just Do It Mindset

29:16 Why Yippy Was Born

29:47 Proving Training ROI

31:44 Building the First Tool

32:43 From Tool to Platform

34:51 Coding Reality Check

36:02 Customer Led Product Design

37:09 Hoteliers in Tech

38:27 Funding and Big Partnerships

41:38 AI and the Standards Database

44:20 Advice to Younger Self

46:24 Wrap Up and Sponsor

Inside the Conrad Orlando at Evermore with GM Sean McCarron on Opening, Service Culture & Forbes Awards

Fri, 13 Feb 2026 00:15:00 -0400

Host Steve Turk welcomes Sean McCarron, General Manager of Conrad Orlando at Evermore, to discuss Sean’s path through luxury hospitality and what it takes to lead and open award-winning resorts. Sean shares how he entered hospitality through a Ritz-Carlton management trainee program at Pentagon City (placed as a bartender), discovered hotel school in Switzerland after soul-searching in college, and committed his career to luxury service.

He explains his passion for food and beverage, his moves across cities and cultures, and his transition from Ritz-Carlton to Four Seasons via a recruited lateral move that led to 16 years with Four Seasons, multiple hotel openings, and progression into hotel management. Sean describes opening Four Seasons Baltimore as his first hotel manager role and later moving to Las Vegas, then leaving Four Seasons to become GM of Waldorf Astoria Orlando with Hilton, where he focused on training teams in luxury, building a people culture, improving service and guest loyalty, and achieving Forbes Four Star for the resort.

He details joining Conrad Orlando nearly 19 months pre-opening as the first employee, leading the opening within the broader Evermore Orlando Resort featuring a 17-million-gallon, eight-acre freshwater lagoon, beach areas, vacation rentals, golf courses, and a spa, and emphasizes leadership through daily walkthroughs, balanced meetings, guest and team engagement, and the principle of “inspect what you expect.”

Sean discusses Hilton’s focus on technology and AI to make team members’ jobs easier and free up time for guest relationships, how the resort differentiates itself as a destination beyond theme parks, and recent recognitions including AAA Five Diamond (2025), Forbes Four Star for the hotel and resort, Forbes Four Star for the spa, and a Top 20 ranking in Spas of America’s Top 100 for the second year in a row. He closes with career advice: excel in your current role while acting for the job you want, continually ask what could be done differently or better, and never forget to give back through mentoring and development.

00:00 Welcome to The Hospitality Mentor Podcast

00:33 Sponsor Break: Lodgify All-in-One for Hospitality

01:38 Meet Sean McCarran, GM of Conrad Orlando

01:56 First Hospitality Job: Ritz-Carlton Trainee to Bartender

02:27 Finding Hospitality: Hotel School in Switzerland & Love for Luxury

04:16 Why Food & Beverage: A Lifelong Passion for Cuisine

05:07 Moving Cities & Building a Luxury Career (Ritz-Carlton Years)

06:15 Switching Brands: Recruited to Four Seasons + 16-Year Run

07:55 From F&B to Hotel Leadership: Mentors, Openings & Becoming a GM

12:21 Vegas Chapter: Hospitality Epicenter & Celebrity Chef Scene

14:40 Leaving Four Seasons: Waldorf Astoria Orlando GM & Hilton Luxury

18:45 Waldorf Highlights: Culture, Team Growth & Forbes 4-Star Win

20:28 Building Conrad Orlando: Pre-Opening, Evermore Lagoon & Mega-Resort Vision

24:55 Leadership Playbook: ‘Inspect What You Expect’ + Daily Walks & Meetings

27:56 Tech, AI & the Future of Hospitality Teams

30:17 Standing Out in Orlando: Owning the ‘Off Day’ as a Destination Resort

32:41 Big Accolades: AAA Five Diamond + Forbes Four Star (Hotel & Spa)

35:21 What’s Next: Maturing the Resort & Raising the Bar

37:04 Advice to Young Sean: Act for the Job You Want & Keep Giving Back

39:34 Wrap-Up, Share the Episode + Sponsor: Biscayne Coffee

From PBX Operator to Hotel General Manager: Alexander Kandalaft's Luxury Hospitality Journey

Fri, 06 Feb 2026 00:15:00 -0400

In this exciting episode of The Hospitality Mentor Podcast, host Steve Turk sits down with Alexander Kandalaft, the General Manager of the Intercontinental Seattle Bellevue. Discover how this all-in-one platform, Lodgify, can help short-term rental hosts and hospitality operators stay organized.

Alexander shares his journey in the hospitality industry, from his early days as a PBX operator at Boston University to managing luxury hotels in Singapore and the US. Learn about the unique offerings at the Intercontinental Seattle Bellevue, including their high-end culinary experiences and the innovative Saks Fifth Avenue personal shopping suite.

Don't miss out on Alexander's insights on building trust with your team, navigating international hospitality landscapes, and staying ahead in the competitive world of luxury hotels.

Make sure to check out this episodes sponsor Lodgify and for 20% off use code THM20

00:00 Introduction to Lodgify: The Ultimate Hospitality Management Tool

01:00 Welcome to The Hospitality Mentor Podcast

01:47 Alexander Kala's Journey in Hospitality

03:18 From Student to General Manager: Early Career Insights

05:30 Climbing the Ranks: From Stewarding to Management

09:23 International Moves and Leadership Lessons

13:09 Experiencing Singapore: Professional and Personal Growth

17:15 Navigating COVID-19: Challenges and Adaptations

20:52 Housekeeping Team's Return Post-COVID

21:51 Task Force Assignments in New York

23:53 Moving to Seattle Bellevue

25:24 Becoming a General Manager

30:03 Unique Offerings at the Bellevue Property

34:11 Balancing Hotel Guests and Residents

36:39 Intercontinental's Global Reputation

38:06 Excitement for the Upcoming Year

39:37 Advice for Aspiring Hoteliers

From Front Desk to CEO: The Remarkable Journey of Deniz Dorbek

Thu, 29 Jan 2026 00:15:00 -0400

Join our host Steve Turk as we explore the dynamic and inspiring career journey of Deniz Dorbek, the founder of the Regulus Collective, in this episode of The Hospitality Mentor Podcast. Starting from her first job as a front desk agent in Istanbul, Deniz narrates her ascent through various roles in the hospitality industry across multiple countries.

Deniz shares her insights on revenue management, the importance of mentorship, coping with global crises, and her exciting new venture in hospitality technology and lifestyle branding.

Don't miss her incredible stories and invaluable advice for anyone in the luxury hospitality sector.

Special thanks to our sponsor, Lodgify, for supporting this episode. Use code THM20 for a 20% discount on all Lodgify yearly and bi-yearly plans!

01:08 Welcome to The Hospitality Mentor Podcast

01:18 Meet Denise Dobe: Founder of The Regulus Collective

02:27 Denise's Journey Begins: From Istanbul to Edinburgh

05:21 Exploring Revenue Management and Global Opportunities

07:13 Challenges and Growth in Thailand and Dubai

18:18 Navigating Crisis and Leadership in Jordan

20:49 Homecoming: Leading in Istanbul

23:36 A Warm Welcome Back Home

24:11 Golden Era of Turkish Hospitality

24:46 Transition to London and Wyndham Hotels

25:50 Building a Commercial Engine from Scratch

28:00 Promotion to Vice President

28:46 Navigating the COVID-19 Crisis

34:35 Stepping into Operations with Hyatt

39:22 Becoming a CEO in Hospitality Tech

40:50 Founding Regulus and Future Plans 44:53 Advice to Young Professionals

Exploring the Journey of a Top Hospitality Entrepreneur with Francesco Balli

Thu, 22 Jan 2026 00:15:00 -0400

Join us on an exciting episode of The Hospitality Mentor Podcast as host Steve Turk dives into the incredible journey of Francesco Balli, co-CEO of Grove Bay Hospitality Group. Discover the unique paths that led Francesco and his partner from being CPAs to successful restaurateurs, the challenges they overcame, and the wisdom they've gathered along the way.

This episode is a must listen for anyone interested in the hospitality industry, as Francesco shares insights on building a business, the impact of AI, and the exciting future of their ventures.

Special thanks to our sponsor Lodgify for making this episode possible. Don't miss out on this inspiring conversation!

00:00 Introduction to the Hospitality Mentor Podcast

00:44 Sponsor Spotlight: Lodgify

01:38 Guest Introduction: Francesco Bali

02:08 Francesco's Early Career and First Job in Hospitality

02:28 The Journey from CPA to Hospitality

02:51 Family Influence and Entrepreneurial Spirit

04:34 The Leap from Ernst and Young to Areas USA

15:36 Navigating the Concession World

18:40 The Birth of Grove Bay Hospitality Group

24:27 Acquiring the Airport Restaurant

26:06 Winning the Coconut Grove Contract

28:01 Launching Glass and Vine

30:37 Partnering with Top Chef Jeremy Ford

33:11 Expanding with Stubborn Seed and Stiltsville Fish Bar

35:01 Venturing into Airport Concessions

41:10 Future Prospects and AI in Hospitality

42:57 Advice for Young Entrepreneurs

Unlocking the Secrets of Hospitality with Adam Sperling General Manager of The Charles Hotel

Thu, 15 Jan 2026 00:15:00 -0400

Join host Steve Turk in this exciting episode of The Hospitality Mentor Podcast as we sit down with Adam Sperling, the General Manager of the iconic Charles Hotel in Cambridge's Harvard Square. From starting as a front desk agent to leading one of the most admired independent hotels, Adam shares his incredible journey, the importance of mentorship, and the unique challenges and rewards of managing an independent hotel.

Discover how Adam navigated various roles, adapted to different ownerships, and continuously innovated to stay ahead in the hospitality industry. Don't miss his valuable advice for aspiring hospitality professionals and the exciting future plans for Charles Hotel. Tune in to learn why independent hotels hold a special place in the industry and get inspired by Adam's passion for excellence in hospitality management!

00:00 Introduction to Lodgify: The Ultimate Hospitality Management Tool

01:05 Welcome to The Hospitality Mentor Podcast

01:16 Meet Adam Sperling: General Manager at The Charles Hotel

02:31 Adam's Journey: From Front Desk Agent to General Manager

04:27 The Knickerbocker Hotel and Early Career Lessons

05:43 Mentorship and Career Growth at The Omni Ambassador East

07:38 The DoubleTree Experience and the Warm Cookie Story

11:01 Leadership Lessons and the Path to General Manager

19:11 The Independent Hotel Spirit: Hotel Tria and Beyond

25:09 The Big Break That Wasn't

26:17 Strategic Career Moves

31:00 Staying Motivated for 17 Years

32:30 Adapting to Different Ownerships

37:05 A New Opportunity at the Charles Hotel

40:07 The Value of Independent Hotels

47:44 Advice to My Younger Self

Darragh McGillicuddy on Shaping Hospitality Leadership

Wed, 07 Jan 2026 00:15:00 -0400

Join Steve Turk on The Hospitality Mentor Podcast, where he delves into the career journey of Darragh McGillicuddy, founder of McGillicuddy Hospitality. Discover insights from Darragh's leadership roles in renowned organizations like Ritz-Carlton and Royal Caribbean, as well as his transition into the entrepreneurial world. Learn about the evolution of the hospitality industry, the importance of leadership development, and how Darragh's company is setting new standards in hospitality training. This episode is packed with valuable lessons for anyone passionate about hospitality management and leadership.

00:44 Sponsor Spotlight: Lodgify - The Ultimate Hospitality Management Tool

01:38 Guest Introduction: Dara McGill Cuddy of McGill Cuddy Hospitality

02:36 Dara's Early Days in Hospitality

04:16 Family Legacy: The Story of Bally Garry House

07:21 Hospitality Education: Shannon College of Hotel Management

09:28 Career Journey: From Ireland to Ritz Carlton

14:20 Ritz Carlton Experience: Culture and Empowerment

19:15 Transition to Cruise Industry: Joining Royal Caribbean

23:42 The Evolution of Cruise Ship Deployment

24:16 Royal Caribbean's Innovative Approach

25:14 Transitioning to Food and Beverage Management

26:23 Specialty Dining and Concept Development

29:36 Leadership and Succession Planning

33:12 Starting an Entrepreneurial Journey

35:21 Building a Global Hospitality Training Business

40:47 Future Plans and Industry Insights

43:14 Advice for Aspiring Hospitality Professionals

Discovering Craft Lodging: An Inside Look with Select Registry CEO Mark Reichle

Tue, 07 Oct 2025 00:15:00 -0400

In this episode of the Hospitality Mentor Podcast, Steve Turk welcomes Mark Reichle, CEO of Select Registry. They discuss the distinct qualities of Select Registry, including its focus on independently-owned inns, bed and breakfasts, and boutique hotels, all adhering to a high standard of quality assurance. Mark shares his journey from working for Ford Motor Company to running a successful bed and breakfast with his wife, and eventually becoming the CEO of Select Registry. The conversation covers the evolution and promotion of 'craft lodging,' the importance of unique guest experiences, and how Select Registry supports its members. Mark also touches on exciting future plans involving AI to improve customer journeys. Tune in for insights into the specialty lodging industry and tips for those looking to venture into this field.

00:00 Introduction and Guest Welcome

00:43 What is Select Registry?

03:42 Mark's Journey to Hospitality

07:15 Starting the Bed and Breakfast

13:39 Challenges and Successes

20:20 Working with Select Registry

24:40 Future of Select Registry

32:36 Conclusion and Final Thoughts

The Journey of Anand and Nina: Building a Dream B&B in Walla Walla

Fri, 04 Jul 2025 00:15:00 -0400

In this episode of The Hospitality Mentor Podcast, host Steve Turk chats with Anand and Nina, owners of the Barn B&B in Walla Walla, Washington. They share their inspiring journey from their extensive careers in the hospitality industry to fulfilling their dream of creating a unique luxury B&B. The discussion covers their initial planning, challenges faced during construction, the impact of COVID-19, and the meticulous guest experience they provide. Listeners also hear about their loyalty program, personal touches, and advice for couples working together in business. Tune in for a heartwarming and informative episode that delves into the dedication and passion behind a distinguished hospitality venture.

00:00 Introduction to The Hospitality Mentor Podcast

00:42 Meet Anand and Nina of Barn B&B Walla Walla

01:17 The Journey to Walla Walla

02:21 Creating a Unique Bed and Breakfast Experience

03:20 Nina's Background in Hospitality

04:18 Anand's Extensive Career in Hospitality

10:00 Planning and Building the Dream B&B

15:37 Opening Day and Early Challenges

18:17 Navigating COVID-19 Challenges

19:18 Guest Experience and Unique Features

20:19 Warm Welcomes and Check-In Rituals

23:42 Loyalty Programs and Special Offers

28:32 Future Plans and Industry Trends

30:31 Advice for Aspiring Hoteliers

33:56 Marriage and Partnership Insights

34:46 Conclusion and Final Thoughts

Announcing BAYA: A Tropical Landscape Resort Experience in South Florida

Mon, 02 Jun 2025 00:15:00 -0400

In this special episode of the Hospitality Mentor Podcast, host Steve Turk reveals an exciting new project he's been working on for the past two years, BAYA.

Previously envisioned as a glamping site, the project has evolved into a breathtaking landscape resort called BAYA, located in South Florida. Steve introduces his partner, Ben WolfF, and together they dive into the inspiration, development journey, and the unique features of BAYA.

Expect tropical bungalows, an exotic fruit forest, wellness amenities, and a farm-to-table café. The duo discusses the $14 million build, their innovative marketing strategies, and their vision for making BAYA a one-of-a-kind destination.

Tune in to learn about their collaborative efforts and what makes this project truly special.

00:00 Introduction and Special Announcement

00:56 Introducing the Vision for BAA Resort

02:30 Challenges and Realizations

04:49 Partnership Formation and Initial Steps

07:55 Project Development and Team Dynamics

11:29 Financial Overview and Projections

15:20 Reflecting on Past Challenges and Future Excitement

15:59 Creating a Unique Guest Experience

17:38 Marketing and Social Media Strategy

21:44 Building the Guest Journey

24:14 Exciting Amenities and Wellness Focus

27:07 Project Timeline and Future Plans

28:38 Personal Excitement and Vision

31:12 Conclusion and Call to Action

From Adventure Travel to Hotel Management: Amanda Arling's Journey in Hospitality

Fri, 23 May 2025 00:15:00 -0400

From Adventure Travel to Hotel Management: Amanda Arling's Journey in Hospitality

In this episode of The Hospitality Mentor Podcast, host Steve Turk interviews Amanda Arling, the president of The Whalers Inn in Mystic, Connecticut. Amanda shares her unique career path from studying microbiology to working in adventure travel for the company Back Roads. She discusses how her love for travel and culture eventually led her to a management role in the hospitality industry. Amanda highlights the importance of relationship building, both in creating guest experiences and mentoring her team. She also shares insights into the challenges and successes of opening a fine dining, sustainable seafood restaurant during the pandemic. Listeners will get valuable tips on hospitality management, creating memorable guest experiences, and the importance of community engagement.

00:00 Introduction to The Hospitality Mentor Podcast

00:31 Meet Amanda Arling: President of The Whalers Inn

01:49 Amanda's Journey into Hospitality

02:33 From Adventure Travel to Boutique Hotel Management

07:00 Transitioning to The Whalers Inn

15:22 Building a Team and Mentoring Future Leaders

19:27 Creating Unique Guest Experiences

26:46 Challenges and Successes in the Restaurant Industry

30:34 Final Thoughts and Advice for Aspiring Hospitality Professionals

31:27 Closing Remarks and Sponsor Message

Opening Multiple Award-Winning Restaurants: The Journey of BCB3 Hospitality

Mon, 28 Apr 2025 00:15:00 -0400

Join Steve Turk on the Hospitality Mentor Podcast as he delves into the inspiring story of BCB3 Hospitality, a dynamic partnership between Babak Bina, Andy Cartin, and Jamie Bissonnette. In this episode, they share their unique paths into the hospitality industry, the challenges and successes of opening four innovative restaurant concepts in Boston, and the passion and collaboration that fuel their ventures. From embracing Korean cuisine to creating a Basque culinary experience, discover how they navigated obstacles and earned critical acclaim, including a James Beard nomination and recognition from the New York Times.

00:00 Introduction to the Hospitality Mentor Podcast

00:31 Upcoming Hospitality Mentor Networking Event

01:03 Special Episode with the BCB Three Team

01:35 Meet Babak Bina: The Journey Begins

01:51 Meet Andy Carton: From Connecticut to Boston

02:36 Meet Jamie Binette: From Hartford to Boston

03:25 The Formation of BCB Three

06:22 Babak Bina's Early Days in Hospitality

10:27 Andy Carton's Path to Hospitality

12:56 Jamie Binette's Culinary Journey

17:37 Designing Unique Restaurant Experiences

20:38 The Birth of Somac: A Korean Restaurant Concept

23:09 Overcoming Early Failures and Pivoting

24:35 Embracing Asian and Spanish Culinary Influences

29:02 Opening Multiple Concepts Simultaneously

31:12 Reflections on Success and Future Plans

41:05 Advice for Aspiring Restaurateurs

43:21 Conclusion and Final Thoughts

Brett Friedman on Building A Global Events Empire

Thu, 27 Mar 2025 00:15:00 -0400

Join host Steve Turk on the Hospitality Mentor Podcast as he dives into the inspiring journey of Brett Friedman, founder of A21. Discover the stories behind Brett's rise in the hospitality industry, from humble beginnings as a pizza delivery guy to leading one of the largest culinary events agencies in the world. Learn essential tips on creating successful events, building a passionate team, and the importance of loving what you do. Plus, get a sneak peek into Brett's exciting upcoming projects including Pebble Beach Food & Wine and the LA Wine and Food Festival.

00:00 Introduction to the Hospitality Mentor Podcast

00:31 Special Announcement: Hospitality Unlocked Book

00:56 Introducing Brett Friedman

02:25 Brett's Early Career and First Job

03:41 Growing Up in Miami

05:06 Transition to Hospitality and Early Ventures

07:08 Working with Alonzo Mourning

10:19 Founding A21

12:56 Partnership with South Beach Wine & Food Festival

17:15 Post-COVID Transformation and Future Plans

19:39 The Importance of Control in Event Management

20:27 Building a Sustainable Company

21:31 Passion and Team Culture

24:37 Advice for Aspiring Event Leaders

25:01 Challenges and Rewards of Event Production

29:49 Upcoming Projects and Initiatives

34:55 Reflecting on Personal and Professional Growth

36:53 Conclusion and Final Thoughts

The Unique Culinary Journey of Chef Ji Hye Kim

Fri, 14 Mar 2025 00:15:00 -0400

Welcome to the Hospitality Mentor Podcast! In this episode, host Steve Turk interviews Ji Hye Kim, the chef-owner of Miss Kim Korean Restaurant in Ann Arbor, Michigan. Ji Hye shares her unconventional journey from being an economics and political science student at the University of Michigan to becoming a renowned Korean chef.

Starting as a server at a Japanese restaurant, Ji Hye recounts her transition into hospitality, becoming a cheesemonger at Zingerman's Delicatessen, and eventually opening Miss Kim. She discusses the challenges and successes she faced, including her innovative response to the pandemic and her plans for opening a new vegetarian restaurant, Little Kim.

Ji Hye also offers invaluable advice on pursuing one's passion in the hospitality industry. Don’t miss out on this inspiring and educational episode!

00:00 Introduction and Guest Welcome

01:03 Ji Hye Kim's Early Career and Education

05:07 Transition to Hospitality

08:20 Starting at Zingerman's and Developing Skills

13:43 Path to Partnership and Food Cart Experience

21:54 Opening Miss Kim Restaurant

28:49 Navigating Challenges and Achievements

32:33 Future Plans and Advice

36:15 Conclusion and Final Thoughts

Building a Leading Hospitality Web Design Agency with Eli Pritykin

Wed, 05 Mar 2025 00:15:00 -0400

Welcome to another exciting episode of the Hospitality Mentor Podcast! In this episode, we sit down with Eli Pritykin, founder of Hudson Creative Studio, a leading company specializing in creating high-converting websites for hospitality companies.

Eli shares his incredible journey from working in the food industry and studying at Yeshiva University to becoming a successful tech entrepreneur. Discover his secrets to building flexible, powerful, and highly effective websites, complete with a unique software called HomeRunner, designed for vacation rental spaces.

Learn how Eli navigated the challenges of COVID-19, transitioned from employee to business owner, and continues to innovate in the world of hospitality web design. Don't miss out on his valuable insights into the importance of branding, client communication, and leveraging AI technology. If you're aspiring to start your own hospitality business or improve your online presence, this episode is packed with actionable advice just for you.

Check out Hudson Creative Studio for more information, and as always, stay hospitable!

00:00 Closing Remarks

00:04 Introduction to the Hospitality Mentor Podcast

00:10 Meet Ellie Pritikin: Founder of Hudson Creative Studio

02:05 Ellie's Journey in the Hospitality Industry

03:28 From Rabbinical Studies to Technology

06:22 Early Career and Transition to Tech

09:13 Building a Career at Spears Group

13:17 The Birth of Hudson Creative Studio

18:14 Choosing the Perfect Name for the Business

19:01 Setting Up the Business Foundation

19:50 Working from Home: Challenges and Benefits

20:16 Building a Unique Brand Identity

21:05 Finding and Retaining Clients

21:39 Developing Proprietary Software

24:25 Launching HomeRunner: A New Milestone

30:06 Leveraging AI in Business Operations

36:21 Final Thoughts and Advice for Aspiring Entrepreneurs

A Journey from Disney to Founding MDA Hospitality Solutions with Mary D’Argenis-Fernandez

Thu, 13 Feb 2025 00:15:00 -0400

In this exciting episode of The Hospitality Mentor Podcast, we sit down with Mary D’Argenis-Fernandez , President and Founder of MDA Hospitality Solutions. Mary shares her incredible journey from starting her hospitality career at Walt Disney World at 16 to now celebrating 10 years of success with her own company.

Discover her insights on hospitality training, her transformative experiences at top brands like Walt Disney, Loew's Miami Beach, Four Seasons, and Mandarin Oriental, and how she has helped elevate industry standards. Join us as we delve into the importance of training and staying passionate about what you do.

Perfect for hospitality professionals looking for inspiration and actionable tips to boost team satisfaction and operational excellence!

00:00 Introduction and Guest Welcome

01:32 Mary's Journey Begins at Disney

03:18 Rising Through the Ranks at Disney

12:18 Transition to Loew's Miami Beach Hotel

15:49 Experience at Four Seasons Miami

17:52 Joining Mandarin Oriental Miami

22:36 Unexpected Job Offer

23:16 First Executive Role

24:13 Turning Around the Property

26:06 Promotion to Hotel Manager

28:16 Personal Tragedy and Career Shift

29:44 Business Development Consultant

31:47 Founding MDA Hospitality

33:55 Expanding Clientele and Projects

37:25 Current and Future Endeavors

44:51 Advice for Young Professionals

45:36 Conclusion and Contact Information

From Humble Beginnings to Culinary Stardom: Chef Angelo Sosa's Journey

Wed, 29 Jan 2025 00:15:00 -0400

Join us in this inspiring episode of the Hospitality Mentor Podcast as we welcome Chef Angelo Sosa, the Executive Chef of Kembara, Tia Carmen, and Carmocha. Chef Angelo shares his remarkable journey from his first job at a retirement home in Middletown, Connecticut, to becoming a successful chef and restaurateur. Learn about his early influences, including his Tia Carmen, his diverse culinary experiences, and his powerful insights on mentorship, leadership, and maintaining passion in the hospitality industry. Don't miss out on Angelo's heartfelt stories and the valuable lessons he's gathered along the way.

00:00 Introduction to the Hospitality Mentor Podcast

00:27 Chef Angelo Sosa's First Job

02:49 Early Culinary Influences and Family Background

05:31 Culinary School and Early Career

08:12 Mentorship and Career Growth

11:40 Becoming an Executive Chef

13:05 Exploring Diverse Cuisines

15:41 Consulting for Top Restaurants

17:11 Television Fame and Top Chef

18:22 Top Chef's Unexpected Call

19:01 First Taste of Fame

19:51 Family and Success

20:41 Doors Opening and Non-Stop Travel

21:24 Life in the Fast Lane

23:31 A Major Life Change

24:05 New Beginnings in San Diego

25:14 Consulting and New Ventures

31:36 Mentorship and Giving Back

34:07 Focusing on the Present

35:02 Advice to Young Angelo

36:03 Conclusion and Gratitude

Journey from Ice Cream Scooper to Culinary Director: Gerald Chin's Rise in Hospitality

Tue, 21 Jan 2025 00:15:00 -0400

Check out Steve Turk's new book, Hospitality Unlocked: Advice, Strategies, and Insider Secrets from 75 of the World’s Top Hospitality Leaders, available now on Amazon: https://a.co/d/8JC16xJ.

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Gerald Chin, Head of Culinary for the Mina Group. Starting his journey at Carvel Ice Cream on Long Island during high school, Chin shares his fascinating transition from a scooper to an executive chef. His career chronicles include stints at some of the most prestigious kitchens including Tavern on the Green, CIA (Culinary Institute of America), and working under the legendary chef Joel Robuchon. Gerald also touches upon his significant roles at various Michael Mina establishments, the challenges of transitioning to a corporate role, and his exciting new prospects within the Mina Group. Reflecting on his journey, Chin emphasizes the importance of passion, continuous learning, and the value of writing everything down. Join us to hear his inspiring story of resilience, growth, and the pursuit of culinary excellence.

00:00 Introduction to the Hospitality Mentor Podcast

00:32 Exciting News: Hospitality Unlocked Book Release

01:08 Meet Gerald Chin: Head of Culinary for the MENA Group

01:28 Gerald's First Job: Carvel Ice Cream

03:47 Vocational School and Culinary Beginnings

05:34 First Real Restaurant Job: The Weeping Willow

09:05 Tavern on the Green: A Culinary Bootcamp

14:08 Judson Grill and the Path to Culinary School

16:04 Culinary Institute of America: The Hogwarts of Culinary Schools

21:02 From Switzerland to Las Vegas: Joining Bradley Ogden

27:28 Achieving a Dream: Working at Robuchon

32:15 Exclusive Dining at MGM

33:32 Transition to Executive Chef

33:46 Opening an Italian Restaurant

35:37 Challenges and Realizations

36:09 Joining RM Seafood

38:09 The Opportunity with Darden Group

39:28 Cosmopolitan and Family Life

41:21 Joining the Mina Group

45:47 Corporate Chef Responsibilities

47:35 Balancing Travel and Family

49:30 Current Role and Future Plans

58:13 Advice for Aspiring Chefs

01:00:13 Conclusion and Gratitude

Preview My New Book: Hospitality Unlocked

Sat, 18 Jan 2025 00:15:00 -0400

In this special episode of The Hospitality Mentor, I’m sharing a sneak peek of my new book, Hospitality Unlocked: Advice, Strategies, and Insider Secrets from 75 of the World’s Top Hospitality Leaders.

Join me as I read the preface, offering a glimpse into the stories, lessons, and strategies that shaped this book. Whether you’re just starting out in hospitality or looking for ways to lead and grow, this book is packed with insights to inspire and empower you.

Hospitality Unlocked is available now on Amazon in Kindle, paperback, and hardcover! Get your copy today: https://a.co/d/8JC16xJ

I’d love to hear your thoughts—connect with me on LinkedIn or visit thehospitalitymentor.com for more insights and resources!

How Steve Palmer Built The Indigo Road Hospitality Group: From Dishwasher to Hospitality Mogul

Thu, 19 Dec 2024 00:15:00 -0400

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Steve Palmer, founder of the Indigo Road Hospitality Group. Palmer shares his journey from washing dishes at 13 to becoming a successful entrepreneur and author. He discusses his passion for hospitality, the importance of culture in business, and his personal battle with addiction. Palmer also highlights the creation and impact of Ben's Friends, a support group for hospitality professionals struggling with addiction. This inspiring episode offers valuable insights into pursuing your dreams and building a purposeful career in the hospitality industry.

00:00 Introduction to the Hospitality Mentor Podcast

00:36 Meet Steve Palmer: Founder of Indigo Road Hospitality Group

01:01 Early Beginnings: From Dishwasher to Restaurant Enthusiast

03:56 Discovering a Passion for Service and Wine

06:38 Mentorship and Professional Growth

10:15 Transitioning to Leadership and Management

16:05 The Birth of Indigo Road Hospitality Group

29:22 The Grit of Entrepreneurship

30:09 Leadership as an Act of Service

33:19 Creating a Culture of Hospitality

39:52 Expanding into Boutique Hotels

46:29 The Birth of Ben's Friends

56:13 Reflections and Final Thoughts

From Accounts Payable to General Manager: Winston Smith's Inspiring Journey at The Standard Spa, Miami Beach

Thu, 12 Dec 2024 00:15:00 -0400

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Winston Smith, General Manager of The Standard Spa, Miami Beach. Winston shares his incredible journey from starting in accounts payable to becoming GM, discussing his early career, transition from finance, and personal experiences that shaped his path. They explore the importance of teamwork, maintaining a positive work culture, and the evolving landscape of the hospitality industry. With personal anecdotes, Winston provides valuable insights into leadership and achieving long-term success in the hotel business.

00:00 Introduction to the Hospitality Mentor Podcast

00:37 Meet Winston Smith: General Manager of the Standard Spa, Miami Beach

01:00 Winston's First Job in Hospitality

02:13 Journey from Belize to Los Angeles

05:57 Transition to Miami Beach

07:38 Life at the Standard Spa, Miami Beach

13:29 Employee Engagement and Morale Building

14:34 Climbing the Ranks: From Chief Accountant to Director of Finance

20:02 Understanding Hotel Finances

22:45 Transitioning to General Manager

24:23 Embracing Leadership and Teamwork

26:08 Challenges and Achievements

33:19 Future Plans and Vision

36:13 Advice for Aspiring Professionals

37:35 Conclusion and Gratitude

From Dream to Reality: Bill and Holly Bembenek's Unique Wine Trolley Adventure!

Wed, 04 Dec 2024 03:30:00 -0400

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Bill and Holly Bembenek, founders of the Temecula Wine Trolley and Wine Tours. They discuss their unique business venture, detailing its inception, the challenges faced, and the exciting growth they have experienced.

The Bembeneks share insights into their personal journeys within the hospitality industry, including Holly's passion for guest experiences and Bill's extensive background in gaming and resort management.

Their story emphasizes the importance of perseverance, the power of authentic customer service, and the value of surrounding oneself with supportive individuals. Tune in for an inspiring and informative discussion on building a successful hospitality business.

00:00 Introduction to the Hospitality Mentor Podcast

00:37 Meet Bill and Holly Bembenik

01:15 The Birth of Temecula Wine Trolley

03:45 Holly's Journey in Hospitality

05:37 Bill's Unexpected Path to Hospitality

07:42 Transitioning from Corporate to Entrepreneurship

10:48 Creating a Unique Wine Tour Experience

15:40 Launching the Business and Overcoming Challenges

26:54 Trolley Troubles: A Rocky Start

27:55 Handling the Unexpected

29:11 The Cost of a Trolley

30:21 Achieving Perfect Reviews

31:03 The Secret to Success

37:51 Expanding the Business

47:00 Advice for Aspiring Entrepreneurs

51:21 Conclusion and Gratitude

From Houseman to Founder: Bryan Tubaugh's Inspiring Journey in Hospitality

Wed, 27 Nov 2024 00:15:00 -0400

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Bryan Tubaugh, the founder of Aligned Hospitality Management. Brian shares his unique journey starting from his early days growing up in a hospitality family to founding his own management company. He discusses the valuable lessons learned from his first job as a houseman at DoubleTree, and how pivotal moments and mentors shaped his path. Brian also talks about the challenges and rewards of starting Aligned Hospitality Management during the COVID-19 pandemic, the importance of vision and mentorship in the industry, and his plans for the future growth of his company.

00:00 Introduction to the Hospitality Mentor Podcast

00:35 Meet Bryan Tubaugh of Aligned Hospitality Management

01:15 Brian's Early Days in Hospitality

02:55 College and Early Career Moves

04:34 Breaking Away and Finding Independence

06:31 First Leadership Role and Learning Experiences

11:25 Transition to Luxury Hospitality

14:40 Pivotal Moments and Entrepreneurial Aspirations

18:11 Leading a Team at Hilton Elcon KiOR

21:45 The Importance of People Over Profit

22:19 A Fortunate Opportunity

23:35 The Start of a New Venture

24:45 Navigating Challenges and Growth

25:58 Launching the Business During COVID

27:09 Building the Business from Scratch

32:54 First Clients and Early Success

33:33 The Value of Hospitality Management

37:20 Future Plans and Mentorship

41:13 Final Thoughts and Contact Information

Journey Through the Culinary World: Executive Chef Rebecca Tillman's Inspiring Story

Thu, 14 Nov 2024 00:15:00 -0400

Join host Steve Turk on the Hospitality Mentor Podcast as he interviews Executive Chef Rebecca Tillman of the Ritz Carlton Bacara in Santa Barbara. Rebecca shares her journey from her humble beginnings scooping ice cream at Swenson's to her prestigious role in one of the world's top luxury hotels.

Learn about her experiences, the challenges she overcame, and the wisdom she gained from her mentors. This episode is packed with insights into what it takes to succeed in the dynamic world of hospitality.

00:00 Introduction to the Hospitality Mentor Podcast

00:35 Meet Executive Chef Rebecca Tillman

00:50 Rebecca's First Job in Hospitality

02:12 High School Years and Early Leadership

03:44 College and Culinary School Journey

08:53 First Job at Arizona Biltmore

15:25 Moving to North Carolina and the Biltmore Estate

23:50 Generations of Memories

24:02 Special Events and Honored Guests

24:28 Legacy and Challenges

25:35 Career Moves and New Opportunities

27:29 Leadership and Growth

32:20 Returning to Arizona

33:11 Joining Hilton and Corporate Travels

35:03 The Phoenician Experience

40:33 Transition to Ritz Carlton

47:51 Advice to Young Rebecca

49:53 Conclusion and Contact Information

From College Bartender to CEO: Michael Friedman's Journey in Hospitality

Fri, 08 Nov 2024 00:15:00 -0400

In this episode of the Hospitality Mentor Podcast, host Steve Turk talks with Michael Friedman, the CEO of Simple Life Hospitality. They discuss Michael's career journey, which began with odd jobs in college and evolved into high-level roles in various hospitality and consulting firms. Michael shares insights on scaling businesses, emphasizing the importance of guest experience, and leveraging educational resources for professional growth. They also touch on Michael’s recent implementation of the Entrepreneur Operating System (EOS) at Simple Life and his vision for future expansion.

00:00 Introduction to the Hospitality Mentor Podcast

00:37 Meet Michael Friedman: CEO of Simple Life Hospitality

01:28 Michael's First Job in Hospitality

03:33 From Real Estate to Hospitality Consulting

05:20 The Evolution of Short-Term Rentals

09:03 Transition to Luxury Simplified

10:10 The Birth of Vacation Rental University

18:12 Experience with One Fine Stay

23:45 Refocusing Targeting for Success

24:06 Lessons from New York's Hospitality Scene

24:19 Creating Exceptional Guest Experiences

25:27 Selective Homeowner Partnerships

26:28 Transition to Simple Life Hospitality

28:38 Implementing EOS for Growth

32:42 Strategic Market Expansion

36:34 Advice for Aspiring Property Managers

43:27 The Importance of Hospitality Hooks

44:37 Final Thoughts and Contact Information

Exploring Hospitality Development with Steve Galbreath

Wed, 30 Oct 2024 00:15:00 -0400

In this episode of the Hospitality Mentor Podcast, host Steve Turk sits down with Steve Galbreath, the Chief Development Officer of Garfield Public Private LLC.

Steve discusses his journey from being an architect to a hospitality developer. He provides insights into the work Garfield Public Private LLC does in helping cities, airports, and universities develop convention centers and hotels.

The conversation also covers his first hospitality project in the Bahamas, the importance of good design, and how he navigated the transition from architecture to development. Steve shares his thoughts on working with city governments, the economic impact of hotel projects, and offers advice to young professionals about taking risks and enjoying their career journey. This episode is packed with valuable information for anyone interested in hospitality development, city planning, and architecture.

00:00 Introduction and Guest Welcome

00:46 Overview of Garfield Public Private LLC

02:28 Steve's First Job in Hospitality

04:12 Early Career and Transition to Architecture

06:09 Challenges and Lessons in Architecture

07:27 Journey into Hotel Projects

09:40 Career Growth and Opportunities

17:13 Joining Garfield and New Beginnings

24:35 Current Trends and Future Prospects

27:21 The Importance of Convention Hotels

30:30 Challenges in the Hospitality Industry

34:12 Designing for Comfort and Convenience

38:24 Exploring New Hospitality Trends

49:39 Advice for Aspiring Developers

54:41 Final Thoughts and Farewell

Curiosity-Driven Success: Fernando Rojas’ Journey In Hospitality

Wed, 18 Sep 2024 00:15:00 -0400

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Fernando Rojas, partner of Agency BE. Fernando shares his unique journey from his early passion for banking in Ecuador to his flourishing career in the hospitality and events industry. He discusses his adventurous move to the UAE, the challenges of launching an event company in Miami, and his current project, the World Travel Expo (WTE Miami) 2024, highlighting how curiosity and risk-taking have driven his success. Listeners can expect insights on entrepreneurial perseverance, the evolution of Agency BE, and the importance of the WTE Miami show.

00:00 Introduction to the Hospitality Mentor Podcast

00:37 Meet Fernando Rojas: Partner of Agency BE

01:21 Current Projects: World Travel Expo 2024

02:53 Fernando's Journey: From Banking to Hospitality

07:29 Life in the UAE: Cultural Experiences and Challenges

13:47 Starting a New Life in Miami

15:24 The Birth of Agency BE

20:37 Challenges and Lessons in the Event Industry

23:44 The Turning Point: Winning the Fontainebleau Contract

24:38 Overcoming Fear and Embracing Curiosity

26:43 The Dynamic World of Event Management

30:17 The Evolution of Blooming Events

33:58 Launching the World Travel Expo

46:12 Advice to Young Entrepreneurs

50:13 Conclusion and Final Thoughts

Journey of Success and Resilience in Hospitality with Cesar Wurm

Wed, 11 Sep 2024 00:15:00 -0400

In this episode of the Hospitality Mentor Podcast, host Steve Turk sits down with Cesar Wurm, Vice President of Commercial, Premium Brands for IHG® Hotels & Resorts and an accomplished author. Cesar shares his unique journey from an overnight room service assistant in Sao Paulo to a key figure in the hospitality industry. Listeners will gain insights into Cesar's career progression, his struggles with addiction, and how he overcame them. The discussion also touches on the industry's challenges, resilience, and the importance of being true to oneself. Cesar’s story is both inspiring and educational, providing valuable lessons for both seasoned professionals and newcomers in hospitality.

00:00 Introduction to the Hospitality Mentor Podcast

00:35 Meet Cesar Wurm: Vice President of Commercial for IHG

01:14 Cesar's First Job in Hospitality

05:20 The Journey from Room Service to Sales

05:31 Transitioning to International Experience

09:52 Returning to Sheraton as Director of Sales

12:31 Joining Starwood Hotels

16:08 The Move to Trust Hospitality

19:11 Joining Intercontinental Hotels

26:51 Teaching and Giving Back to the Community

29:43 Aligning Personal and Professional Causes

30:18 Returning to IHG: A Career Move

33:10 Navigating New Roles and Responsibilities

35:03 Driving Business in the Hospitality Industry

38:00 Challenges and Opportunities in Hospitality

42:04 The Power of Addiction: A Personal Journey

54:37 Advice for the Next Generation

01:01:13 Final Thoughts and Contact Information

The Serafina Story: Vittorio Assaf's Journey in Hospitality

Wed, 04 Sep 2024 00:15:00 -0400

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Vittorio Assaf, founder of the Serafina Group. Vittorio shares his journey from Italian stockbroker to celebrated restaurateur, recounting his early beginnings in 1986 with an investment from Andy Warhol, to the founding of the Serafina restaurants, a venture he conceived while lost at sea with his partner.

The conversation dives into the challenges of maintaining quality amidst expansion, the impact of the pandemic on the industry, and Vittorio’s advice on handling stress and ensuring efficiency. Vittorio also shares exciting new ventures, including international expansions and innovations in retail food products.

The episode is a treasure trove of insights for anyone passionate about the hospitality industry.

00:00 Introduction to the Hospitality Mentor Podcast

00:37 Meet Vittorio Assaf: Founder of Serafina Group

00:59 Vittorio's First Steps in Hospitality

03:04 From Stockbroker to Restaurateur

07:37 The Birth of Serafina

12:17 Navigating Early Challenges and Successes

22:16 Handling Restaurant Stress and Team Management

27:14 Expansion and the Second Location

35:45 The Hype of a Crazy Place

36:26 Expanding the Restaurant Empire

36:58 Maintaining Quality and Standards

38:02 Advice for Aspiring Restaurateurs

39:51 Challenges in the Restaurant Industry

40:58 International Ventures and New Projects

44:02 Impact of the Pandemic on Business

46:11 Rising Costs and Economic Pressures

54:04 Technological Innovations in Restaurants

01:04:04 Final Thoughts and Advice

The Rise of Pickleball in Hospitality with Scott Colebourne

Wed, 28 Aug 2024 00:15:00 -0400

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Scott Colebourne, the founder of PICKLESTARS. Scott shares his unconventional journey from growing up in rural New Zealand, where he developed a passion for tennis, to becoming the CEO of Cliff Drysdale Management and now venturing into pickleball consulting. He discusses his experiences and challenges in the hospitality and sports industries, the growth of pickleball, and the innovative services PICKLESTARS offers to hotels and resorts. Scott offers valuable insights into leadership, career development, and the importance of taking risks to explore new opportunities.

00:00 Introduction to the Hospitality Mentor Podcast

00:35 Meet Scott Colebourne : Founder of PICKLESTARS

01:33 Understanding Pickleball and Other Racket Sports

03:01 Scott's Early Journey in Racket Sports

04:44 From New Zealand to the USA: Scott's College and Backpacking Adventures

08:37 Building a Career in Tennis Coaching

10:53 Leadership and Growth at Cliff Drysdale Management

12:50 Expanding Horizons: From Vermont to Florida

16:12 Managing Multiple Resorts: Strategies and Challenges

16:35 The Importance of High Standards and Feedback

18:02 Career Progression and Family Support

18:46 Transition to Texas and New Responsibilities

19:54 Reaching the CEO Level: Reflections and Responsibilities

21:46 Entrepreneurial Journey and New Ventures

23:19 Launching PICKLESTARS: From Concept to Reality

25:29 Consulting for Pickleball in Hospitality

31:05 Advice for Aspiring Professionals

32:24 Conclusion and Contact Information

Crafting Culture: Insights from James Ferguson of Wurzak Hotel Group

Wed, 21 Aug 2024 00:15:00 -0400

In this episode of the Hospitality Mentor Podcast, host Steve Turk welcomes back James Ferguson, the Corporate Director of Culture for the Wurzak Hotel Group, for his second appearance on the show.

They discuss James' inspiring journey in hospitality, from starting at the front desk to writing his book, 'The Confetti Culture Playbook,' and overcoming cancer. James shares insights into his unique role in shaping company culture, strategies for engaging employees, and the importance of celebrating positive actions.

They also talk about the challenges of opening a new hotel and effective recruitment practices. James offers valuable advice on creating a lasting impact in the hospitality industry through innovative cultural initiatives.

00:00 Introduction to the Hospitality Mentor Podcast

00:31 Welcoming Back James Ferguson

01:19 James Ferguson's Journey and Achievements

02:46 Role and Responsibilities of a Director of Culture

03:52 Building and Sustaining Company Culture

05:24 Innovative Recruitment and Retention Strategies

12:39 Opening a New Hotel Amidst Challenges

16:51 Daily Life and Responsibilities in the Role

28:17 Insights on Writing and Publishing a Book

33:42 Conclusion and Final Thoughts

Building a Nature-Focused Hospitality Brand: Eric D. Moeller of Freewyld

Wed, 14 Aug 2024 00:15:00 -0400

in this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Eric D. Moeller, founder and CEO of Freewyld, a boutique hospitality brand specializing in design-forward cabins located in nature-rich destinations. Eric shares his unique journey from a construction and real estate background to discovering his passion for hospitality through Airbnb.

They discuss the founding of Freewyld, which aims to provide an immersive nature experience by helping travelers disconnect from technology. Eric talks about the company's initial success, plans for expansion, and the importance of surrounding oneself with growth-oriented individuals. The episode also delves into the nitty-gritty of balancing technology with hospitality services to create unforgettable guest experiences.

00:00 Introduction to the Hospitality Mentor Podcast

00:41 Meet Eric D. Moeller: Founder and CEO of Freewild

02:05 Eric's Journey: From Real Estate to Hospitality

04:40 Discovering Airbnb and the Short-Term Rental Business

10:20 Scaling the Business and Transitioning to Education

15:23 The Power of Masterminds and Networking

21:01 The Birth of Freewild: A Vision for Hospitality

26:10 Reflecting on Technology's Impact

28:28 The Free Wild Concept

30:01 Starting the Free Wild Journey

31:44 Building the First Property

36:24 Merging Hospitality and Short-Term Rentals

43:40 Future Growth and Vision

46:00 Advice for Aspiring Entrepreneurs

48:17 Conclusion and Contact Information

From Radio Personality to CEO: Vanessa James' Inspiring Journey in Media and Events

Tue, 11 Jun 2024 00:15:00 -0400

Join Steve Turk on this captivating episode of The Hospitality Mentor Podcast as he sits down with Vanessa James, CEO and founder of VJ Media, and the visionary behind Food, Wine and Fete. Vanessa shares her incredible journey from aspiring sports broadcaster to becoming a dynamic force in the media and events industry. Discover how she navigated her career, overcame challenges, and successfully built her own brand, all while staying true to her Caribbean roots. Whether you're an aspiring entrepreneur, a media enthusiast, or just love a good success story, this episode is packed with insights, tips, and inspiration.

Show Notes with Timestamps:

[00:00:00] Introduction:

Steve Turk introduces Vanessa James, CEO and founder of VJ Media and Food, Wine and Fete.

[00:01:00] Early Beginnings:

Vanessa’s early aspiration to become a sports broadcaster inspired by Robin Roberts.
Her move from Trinidad to the US and initial love for football.

[00:03:00] Transition to Radio:

Vanessa’s start as a receptionist at Clear Channel (now iHeart Radio).
Her progression to becoming the first female program director in her market.

[00:08:00] Career Growth in Tallahassee:

Details on Vanessa’s roles and responsibilities in Tallahassee.
Balancing multiple jobs and gaining corporate radio experience.

[00:10:00] Move to Miami:

Vanessa’s strategic move to Miami to further her career.
Working at the Sun Sentinel and transitioning back to radio.

[00:13:00] Entrepreneurial Leap:

The pivotal layoff that led Vanessa to start Vanessa James Media.
Building a voiceover business and securing initial clients.

[00:19:00] Building a Brand:

Strategies Vanessa used to grow VJ Media.
The importance of networking and maintaining professional relationships.

[00:25:00] Event Production:

Creation and success of BJ Media Mixology.
Launching Food Wine and FET, an all-inclusive Caribbean celebration.

[00:30:00] Advice for Aspiring Professionals:

Key advice for young professionals entering the industry.
Importance of being reliable, trusting your gut, and valuing collaboration.

[00:40:00] Future Plans:

Vanessa’s vision for the future of her events and business.
Excitement for upcoming Food Wine and FET events and other projects.

[00:43:00] Conclusion:

Steve Turk’s appreciation for Vanessa’s insights and contributions.
Vanessa’s final thoughts and encouragement for listeners.

[00:45:00] Professional Sign-off:

Vanessa James provides a professional sign-off for the podcast.

[00:46:00] Sponsor Message:

Steve Turk mentions Biscayne Coffee, the episode's sponsor, and their mission to preserve Biscayne Bay.

Listeners can tune into The Hospitality Mentor Podcast on all major streaming platforms and YouTube. For more information, visit Vanessa James Media's website and follow her on social media platforms.

Crossover Episode: Tangy Talks - Summer Strategies, Revenue Tips, and the Rise of Midterm Rentals

Tue, 04 Jun 2024 00:15:00 -0400

Today we're doing a crossover episode and sharing my other podcast. I do with my co-host Victor Feria called Tangy Talks. I hope you enjoy it.

Welcome to Episode 16 of Tangy Talks! In this episode, Steve Turk and Victor Feria share their summer strategies and insights into managing the hospitality business during South Florida's slower season. They discuss team appreciation, the rise of midterm rentals, revenue management tips, and industry challenges. Plus, exciting news about sponsoring a local fighter and the upcoming Hospitality Mentor networking event. Don't miss out!

Chapters:

[00:00] Introduction
Steve and Victor kick off the episode with a light-hearted chat about their journey to becoming a top podcast and their plans for a team outing at Top Golf.
[01:00] Team Appreciation and Leadership
Discussion on the importance of showing appreciation to the team, especially after a busy first half of the year. Strategies for team engagement and celebrating hard work.
[02:00] Navigating Slow Season in South Florida
Insights into managing the slower summer season in South Florida, including the impact of current events, politics, and inflation on travel and hospitality.
[04:00] Revenue Management Tips
Victor shares revenue management strategies, emphasizing the importance of early planning and adjusting amenities to maintain profitability during slower periods.
[06:00] Industry News: Vacasa Layoffs
Analysis of Vacasa's recent layoffs and what it means for the vacation rental industry. Lessons learned and advice for property owners and managers.
[09:00] Long-Term vs. Short-Term Rentals
Discussion on the rising trend of long-term rentals and the flexibility of the hybrid model to adapt to market changes. Pros and cons of different rental strategies.
[11:00] Owner Relations and Communication
The importance of maintaining good relationships with property owners and ensuring transparency and communication. How Tangy Management prioritizes owner experience.
[13:00] Midterm Rentals: The New Trend
Exploration of the growing demand for midterm rentals, especially in light of upcoming events like the FIFA World Cup. Benefits of offering flexible rental options.
[15:00] Personal Experiences with Midterm Rentals
Steve and Victor discuss their personal thoughts on living in different locations for extended periods and the logistical considerations for midterm stays.
[18:00] Tangy Management's Approach to Slow Season
Strategies Tangy Management employs to navigate the slow season, including competitive pricing, team planning, and maintaining core team members.
[21:00] Market Analysis and Competitor Insights
How Tangy Management analyzes market trends and competitor pricing to stay competitive during the slower months.
[23:00] Preparing Owners for Slow Season
Advice for property owners on preparing for the slow season, including setting realistic expectations and being flexible with rental rates.
[26:00] Creative Revenue Solutions
Exploring additional revenue streams for vacation rentals, such as offering extra services and events to guests.
[28:00] Upcoming Events and Sponsorships
Announcement of the July 10th Hospitality Mentor networking event and the sponsorship of local fighter Christian Esquilin.
[30:00] Wrap-Up and Sign-Off
Steve and Victor close the episode with a reminder about the upcoming event and a friendly challenge for their Top Golf outing.

From Waiter to Vice President: Mauro Pinho’s Journey in Luxury Hospitality

Tue, 28 May 2024 00:15:00 -0400

In this episode of The Hospitality Mentor Podcast, host Steve Turk sits down with Mauro Pinho, Vice President of Sales and Marketing at the Acqualina Resort. Mauro shares his incredible journey from waiting tables to becoming a leader in luxury hospitality. Discover the key moments and relationships that shaped his career, the challenges and rewards of working at world-renowned properties, and his insights on the future of hospitality marketing. Whether you're a seasoned professional or just starting in the industry, Mauro's story will inspire and motivate you to pursue your passion in hospitality.

Show Notes:

00:00 - Introduction

Steve Turk welcomes listeners to The Hospitality Mentor Podcast.
Introduction of Mauro Pinho, Vice President of Sales and Marketing at the Acqualina Resort.

02:00 - Early Beginnings

Mauro discusses his first job in hospitality, waiting tables, and how it shaped his perspective on the industry.
His transition to a sales manager role at the Fasano Hotel in Sao Paulo.

08:00 - Career Growth

Mauro’s experiences and growth at the Fasano Hotel.
The importance of curiosity and going beyond job descriptions.

12:00 - Transition to St. Regis

The cultural shock and differences between working at Fasano and St. Regis.
The importance of structure and processes in large hospitality chains.

17:00 - Knowing Yourself

Mauro’s advice on understanding your professional needs and finding the right fit in the hospitality industry.

19:00 - Joining Aqualina Resort

Mauro’s decision to join Aqualina Resort after an inspiring conversation with Deborah Yeager.
The importance of creativity and innovation in his role.

24:00 - Building Relationships

The significance of networking and maintaining professional relationships in the hospitality industry.

27:00 - Embracing Technology

Mauro’s views on using AI and technology to enhance the customer journey and improve efficiency.

30:00 - Conferences and Influencers

The role of conferences and social media influencers in hospitality marketing.
How Aqualina integrates these strategies to build its brand.

33:00 - Exciting Projects at Aqualina

Upcoming renovations and projects at Aqualina Resort.
Mauro’s excitement for the future and ongoing growth of the resort.

38:00 - Advice to Young Professionals

Mauro’s advice to young hospitality professionals: focus on people and relationships.

41:00 - Closing Remarks

Steve Turk wraps up the episode and thanks Mauro for sharing his story.
Information on how to connect with Mauro Pinho.

42:00 - Sponsor Message

Biscayne Coffee: Enjoy delicious coffee roasted in Miami while helping save Biscayne Bay. Use promo code MENTOR for 10% off your first order at BiscayneCoffee.com.

Call to Action:

Subscribe to The Hospitality Mentor Podcast for more inspiring stories from top hospitality professionals.

Navigating Hospitality: From Cabana Boy to CEO with Steve Turk

Tue, 21 May 2024 00:15:00 -0400

Episode Overview:

In this special crossover episode, Steve Turk, founder of The Hospitality Mentor, joins David Arraya on the Conscious Hospitality Podcast. Steve shares his journey from his early days as a cabana boy to becoming a renowned leader in the hospitality industry. With stories from iconic hotels like Lowe’s, Mandarin Oriental, and Trump Doral, Steve provides valuable insights into leadership, resilience, and finding passion in your work.

Key Highlights:

Introduction: Steve and David discuss their long-standing friendship and the excitement of this crossover episode.
Starting with Gratitude: David emphasizes the importance of gratitude and asks Steve what he is grateful for today.
Early Life and Career Beginnings: Steve talks about his childhood in Miami, his diverse cultural background, and his early competitive nature.
Discovering Hospitality: Steve shares how his father’s career as an attorney for major hotels influenced his interest in hospitality.
Career Milestones: From his first job at Lowe’s Miami Beach Hotel to executive positions at renowned hotels like Mandarin Oriental and Delano.
Challenges and Resilience: Steve recounts pivotal moments, including overcoming difficult leadership challenges and learning from setbacks.
The Entrepreneurial Leap: The story behind Steve’s successful staffing company, the decision to sell it, and lessons learned about passion versus opportunity.
Returning to Hospitality: Steve’s return to the hotel industry, his renewed passion for team-building, and his innovative approaches to leadership.
Pandemic Reflections: How the COVID-19 pandemic reshaped Steve’s perspective on work-life balance and led to new entrepreneurial ventures.
The Hospitality Mentor: Steve discusses the creation of The Hospitality Mentor, his goals for inspiring the next generation of hospitality professionals, and his thoughts on the future of the industry.

Takeaways for Listeners:

Importance of Gratitude: Starting each day with gratitude can ground you and provide clarity in challenging times.
Leadership Lessons: Effective leadership involves understanding and motivating diverse teams, and the power of regular one-on-one meetings.
Entrepreneurial Insights: The balance between passion and opportunity, and the importance of staying true to your values.
Resilience and Adaptability: How to navigate career challenges and make strategic decisions that align with your long-term goals.
Work-Life Balance: The significance of balancing professional ambition with personal life, especially in times of crisis.

Quotes from the Episode:

“When you’re grateful for things, you realize we have so much more than so many other people around the world.” – Steve Turk
“Don’t be afraid to taste different things. If you want to move up, you’ve got to try different places.” – Steve Turk
“This industry is one of the few where you can really start at the bottom and end up at the top, no matter what your education level is.” – Steve Turk

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Ryan Rivett | President & CEO My Place Hotels

Tue, 14 May 2024 00:15:00 -0400

Chatting with Hotel Innovator Ryan Rivett. Dive into the exciting world of hotel life with Ryan Rivett, the brain behind MyPlace Hotels. We're talking about how he started a unique hotel brand, his adventures in the business, and what it takes to stand out in the busy world of hospitality.

Ryan opens up about his grandad's legacy with Super 8 Motels and how MyPlace Hotels is changing the game in staying overnight. Join us for a journey through the ins and outs of creating a place that feels like ‘My Place’ every time you visit.

Listen in for a behind-the-scenes look at the hotel business, straight from a pro.

Jennifer Barnwell | President of Curator Hotel and Resort Collection

Tue, 07 May 2024 05:00:00 -0400

Join Steve Turk on the Hospitality Mentor Podcast for an exclusive interview with Jennifer Barnwell, President of Curator Hotel and Resort Collection. In this episode, Jennifer shares the story of her rise through the ranks in the hospitality industry and the insights she's gained along the way. From her early beginnings in upstate New York to orchestrating the strategic direction of Curator, discover the lessons Jennifer has learned in leadership, innovation, and the art of nurturing independent boutique hotels. This conversation not only traces the trajectory of a remarkable career but also dives into the future of hospitality and the significance of independent hotels in today's market. Whether you're just starting out or looking to elevate your hospitality career, this episode is packed with wisdom, experience, and encouragement to inspire your journey.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Ashish Verma | Senior VP, Luxury Division for the Unbound Collection at Hyatt Hotels

Tue, 30 Apr 2024 05:00:00 -0400

Today, you will learn the fantastic story of Ashish Verma’s career in hospitality. Ashish is the Senior Vice President of the Luxury Division for the Unbound Collection at Hyatt Hotels. He shares his inspiring journey in the hospitality industry, starting as a management trainee for Oberoi Hotels in India after a back injury altered his initial dreams of becoming a professional tennis player. Ashish's path in hospitality took him from India to various global destinations, including Paris and New York, working with renowned hotel brands such as Oberoi, Hyatt, and Dream Hotel Group. Throughout his career, Ashish has learned the importance of passion, commitment, and continuous improvement in achieving excellence. His story highlights significant moments, such as being promoted to general manager during Hurricane Katrina at the Windsor Court Hotel and spearheading the successful rebranding and positioning of the Chatwal New York.

Connect with Ashish on LinkedIn

Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!

Connect with Steve on LinkedIn

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

The Hospitality Mentor

Elizabeth Mullins on Building Luxury at Scale: From Ritz Carlton and Disney to Evermore Hospitality

Oakwell Beer Spa Founders Jessica & Damien Zouaoui on Building a Social Wellness Day Spa

Tim Major CEO of Operto on AI Agents, Direct Bookings, and the Future of Hotel Technology

Adam Tuttle on Yipy, Four Seasons, and Building a Hospitality Standards Management System

Inside the Conrad Orlando at Evermore with GM Sean McCarron on Opening, Service Culture & Forbes Awards

From PBX Operator to Hotel General Manager: Alexander Kandalaft's Luxury Hospitality Journey

From Front Desk to CEO: The Remarkable Journey of Deniz Dorbek

Exploring the Journey of a Top Hospitality Entrepreneur with Francesco Balli

Unlocking the Secrets of Hospitality with Adam Sperling General Manager of The Charles Hotel

Darragh McGillicuddy on Shaping Hospitality Leadership

Discovering Craft Lodging: An Inside Look with Select Registry CEO Mark Reichle

The Journey of Anand and Nina: Building a Dream B&B in Walla Walla

Announcing BAYA: A Tropical Landscape Resort Experience in South Florida

From Adventure Travel to Hotel Management: Amanda Arling's Journey in Hospitality

Opening Multiple Award-Winning Restaurants: The Journey of BCB3 Hospitality

Brett Friedman on Building A Global Events Empire

The Unique Culinary Journey of Chef Ji Hye Kim

Building a Leading Hospitality Web Design Agency with Eli Pritykin

A Journey from Disney to Founding MDA Hospitality Solutions with Mary D’Argenis-Fernandez

From Humble Beginnings to Culinary Stardom: Chef Angelo Sosa's Journey

Journey from Ice Cream Scooper to Culinary Director: Gerald Chin's Rise in Hospitality

Preview My New Book: Hospitality Unlocked

How Steve Palmer Built The Indigo Road Hospitality Group: From Dishwasher to Hospitality Mogul

From Accounts Payable to General Manager: Winston Smith's Inspiring Journey at The Standard Spa, Miami Beach

From Dream to Reality: Bill and Holly Bembenek's Unique Wine Trolley Adventure!

From Houseman to Founder: Bryan Tubaugh's Inspiring Journey in Hospitality

Journey Through the Culinary World: Executive Chef Rebecca Tillman's Inspiring Story

From College Bartender to CEO: Michael Friedman's Journey in Hospitality

Exploring Hospitality Development with Steve Galbreath

Curiosity-Driven Success: Fernando Rojas’ Journey In Hospitality

Journey of Success and Resilience in Hospitality with Cesar Wurm

The Serafina Story: Vittorio Assaf's Journey in Hospitality

The Rise of Pickleball in Hospitality with Scott Colebourne

Crafting Culture: Insights from James Ferguson of Wurzak Hotel Group

Building a Nature-Focused Hospitality Brand: Eric D. Moeller of Freewyld

From Radio Personality to CEO: Vanessa James' Inspiring Journey in Media and Events

Show Notes with Timestamps:

Crossover Episode: Tangy Talks - Summer Strategies, Revenue Tips, and the Rise of Midterm Rentals

From Waiter to Vice President: Mauro Pinho’s Journey in Luxury Hospitality

Show Notes:

Call to Action:

Navigating Hospitality: From Cabana Boy to CEO with Steve Turk

Ryan Rivett | President & CEO My Place Hotels

Jennifer Barnwell | President of Curator Hotel and Resort Collection

Ashish Verma | Senior VP, Luxury Division for the Unbound Collection at Hyatt Hotels

Radi Garov | General Manager at Soho Beach House, Miami

Office Hours: Service Standards, Loyalty Programs, & Leveraging Social Media

Omri Shalev | Co-Founder & CTO at Reeco

Mary Rogers | Managing Director and Area General Manager Montage Hotels

Gabriel Perez | COO of Lodging The Indigo Road Hospitality Group

Sami Kohen | VP of Food and Beverage at Princess Cruise Line

Lance Sanson | VP of Dining at John Knox Village

Crossover Episode: Tangy Talks Navigating the New Frontiers of Travel with Airbnb

Kirk Peterson | President of Sightline Hospitality

Christopher Calabrese | VP & GM at JW Marriott Cancun & Marriott Cancun

Cole Boucher | Founder of Essential Hospitality

Q&A: Becoming an Entrepreneur in Hospitality, Hotel Selection for Travel, & AI Tips

Nico Foris | From Dishwasher to CEO of Guest Services Inc

Sarah Dandashy | Award-Winning Concierge, Travel Personality, & Hospitality Expert

Listener Mail: Climate Change, Digital Nomad Accommodations, & Food Tourism

Thatcher Brown | Chief Commercial Officer & Head of Joint Yacht Operations at Marc-Henry Cruise Holdings LTD, Owner and Joint Operator of Four Seasons Yachts

Said Haykal | Most Downloaded Episode of 2023!

Shawn Tarter - Founder of Realtime Reservation

Steve Turk on Behind the Stays

Fontainebleau, Missing Ring Incident, and the year of Surprise Travel?

Listener Mail: Spiritual Tourism & Seasonal Changes Impacting the Guest Experiences

No Hidden Fees, Airline Merger, Tipping?

Hamish Brown - Partner at 1508 London

The Latest in Hotels with William "Chip" Rogers of AHLA

HR Hospitality Leaders | Advice Column

Mail Bag - Answering Your Questions

Hospitality Horizons: Miami's Art Deco Dilemma and Las Vegas Labor Triumph

Ignacio Garcia-Menocal - CEO and Founder of Grove Bay Hospitality Group

Patrick Huey - Director of Global Wellbeing at Hyatt Hotels Corporation

Google versus OTAs, Rest & Relaxation Travel Goals, & Loud Kid Fees

Ben Wolff - Co-Founder at Onera & Onera Capital

IHG RevPar is Up, Hyatt Doubles Down on Wellness, and United Looks to International Growth

Kevin Flannery - Owner/Operator Vinyl Steakhouse

All-Inclusive Resorts, Business Loyalty Programs, Annoying Guest Behavior