I See What You're Saying

Prepare like an Interrogator | Michael Reddington | Ep. 157

Mon, 13 Apr 2026 03:00:00 -0400

Most people walk into high-stakes conversations asking the wrong question. Michael Reddington breaks down the preparation strategy he developed from investigative interviewing and has applied for nearly two decades to negotiations, leadership conversations, performance discussions, and even high-stakes family situations.

In this episode, Michael walks through the WTSO framework (Weaknesses, Threats, Strengths, Opportunities) and the 7 strategic preparation questions that form the bedrock of every high-impact conversation he and his team facilitate.

You'll learn how to flip the script before you ever walk into the room.

What You'll Learn:

Why the traditional SWOT analysis can work against you in conversations
How to reframe your preparation around weaknesses and threats first
The single question that unlocked a confession when two agencies had already failed
Why asking "what do I need to say?" is the wrong question
The 7 preparation questions that apply to any high-stakes conversation
How to double-check your strategy before you ever open your mouth

Chapters:

(00:00) - Welcome and Episode Overview
(00:50) - Why "Put Yourself in Their Shoes" Falls Short
(02:41) - Flipping the SWOT: The WTSO Approach
(05:52) - Starting with Weaknesses and Threats
(06:55) - Using Weaknesses to Elevate Perceived Strengths
(08:36) - The Case That Changed Everything
(09:29) - The Napkin on the Plane
(11:46) - The 7 Strategic Preparation Questions
(12:39) - Question 3: Context Is King
(13:29) - Why Shouldn't They? The Core Preparation Question
(14:41) - Shifting From "What Do I Say?" to "What Do They Need to Experience?"
(16:25) - The Final Check: Does Your Plan Match Your Goals?
(17:30) - Putting It All Together
(18:10) - Recap of the WTSO Framework and 7 Questions

Links and Resources:

The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation (https://a.co/d/01f8KGqU)

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

How a Master Mediator and Negotiator Remains Calm, Defuses Tension, and Closes Deals | Hesha Abrams | Ep. 156

Wed, 08 Apr 2026 03:00:00 -0400

What does it actually mean to "hold the calm" when everything around you is falling apart?

In this episode, Michael Reddington sits down with Hesha Abrams, an acclaimed master attorney mediator, negotiator, and deal maker with over 30 years of experience resolving high-profile, high-stakes conflicts, including mediating the dispute over the private recipe for Pepsi. Hesha is also the author of Holding the Calm: The Secret to Resolving Conflict and Reducing Tension.

This conversation is packed with immediately applicable strategies for anyone who leads difficult conversations, navigates conflict, or needs to move people toward resolution without losing their own footing in the process.

Hesha breaks down the neuroscience behind why telling someone to calm down backfires every time, how to read the room before a single word is spoken, and why most people are not trying to win. They are trying not to lose. That distinction alone will change how you approach your next negotiation.

What You'll Learn in This Episode

Why "calm down" makes conflict worse and what to say to yourself instead
How the amygdala shuts down rational thinking and what it takes to reset it
The three diagnostic questions Hesha uses to read anyone in under five minutes
Why high emotions are diagnostic information, not obstacles to manage
The difference between gratitude and validation and why one is almost always the wrong move
How to use the VUCS framework to move any conversation toward resolution
Why the quietest person in the room almost always holds the most power
How blame signals low emotional maturity and what to do instead
Why most people are trying not to lose, not trying to win, and how that changes your strategy
How to close commitments by giving people the ability to say no

Chapters:

(00:00) Introduction to Hesha Abrams and Holding the Calm
(04:27) What "Holding the Calm" Really Means and the Neuroscience Behind It
(08:19) The Three Diagnostic Questions to Read Anyone Quickly
(11:28) Why High Emotions Are Diagnostic, Not Just Symptoms
(16:41) Gratitude vs. Validation and Why the Difference Matters
(21:13) How We Were Conditioned to Communicate Like Kids
(22:44) Why Blame Never Solves Anything and What to Do Instead
(26:18) Winning vs. Not Losing: The Hidden Driver in Every Negotiation
(27:30) Situational Awareness as the Antidote to Narcissism
(32:28) How to Claim Your Space Without Blame
(41:45) How Much Conflict Is Actually Avoidable
(43:01) Using Validation to Defuse Contentious Conversations
(45:49) How to Close Commitments Without Pressure

Links and Resources:

HoldingTheCalm.com - https://www.holdingthecalm.com/
HeshaAbramsMediation.com - https://www.heshaabramsmediation.com/
Hesha Abrams | LinkedIn - https://www.linkedin.com/in/hesha-abrams-esq/

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

Listen for Intelligence | Michael Reddington | Ep. 155

Mon, 06 Apr 2026 03:00:00 -0400

What if you’re not just listening… but missing the most important information?

In this episode, Michael Reddington breaks down how elite investigative interviewers don’t just listen for words, they listen for intelligence.

That means understanding what’s said, what’s not said, and how context, behavior, and environment all influence what’s really happening in a conversation.

This episode will challenge common myths about communication, including body language, eye contact, and “tells,” and replace them with a clear, practical system for improving your observation accuracy.

If you want to make better decisions, build stronger relationships, and stop missing critical information in conversations, this episode gives you the framework to do it.

Chapters:

(00:00) - What It Means to Listen for Intelligence
(01:07) - The Truth About Investigative Interviewing
(02:22) - Clarifying Goals Before the Conversation
(04:07) - Why Withholding Judgment Matters
(05:13) - Separating the Message from the Messenger
(06:11) - Why Context Is Everything
(08:36) - Creating the Right Environment for Conversations
(12:24) - The Importance of Preparation and Ground Truth
(15:17) - Building a Behavioral Baseline
(18:15) - Identifying Shifts in Comfort and Behavior
(20:11) - Why Single-Factor Thinking Fails
(23:11) - Final Takeaways and Application

Links and Resources:

The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation by Michael Reddington

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

Owning Responsibility for Their Story: A Ghostwriter’s Approach to Drawing Out Central Events | Jennifer Locke | Ep. 154

Wed, 01 Apr 2026 03:00:00 -0400

What does it really take to draw someone’s story out of them?

In this episode, Michael Reddington sits down with ghostwriter and nonfiction strategist Jennifer Locke to explore how powerful listening, trust, and patience help uncover the stories people struggle to tell.

From building deep trust with clients to identifying the central event that shapes a narrative, Jennifer shares how her approach to “therapeutic listening” allows authors to open up, process their experiences, and bring clarity to their message.

This conversation goes far beyond writing.

It applies to leaders, coaches, interviewers, and anyone responsible for understanding and representing someone else’s story.

What You’ll Learn in This Episode

What “therapeutic listening” looks like in practice
How to build trust before asking someone to share their story
Why removing judgment is critical to great communication
How to identify the central event in someone’s story
Why patience allows better insights to emerge over time
How to guide conversations without taking control
The importance of helping others feel safe, heard, and understood
How to navigate emotional moments in conversations
Why clarity of audience and message shapes better outcomes

About the Guest

Jennifer Locke is a USA Today bestselling business book ghostwriter and nonfiction book strategist who helps entrepreneurs and thought leaders elevate their brands through books.

She has been writing fiction since 2011 and brings a fiction writer’s approach to her nonfiction and ghostwriting work. Jennifer has ghostwritten business books published by both business presses and Big Five publishers.

Whether writing fiction or nonfiction, Jennifer lives for stories and is passionate about bringing them to life for her clients.

Chapters:

(00:00) - Introduction to Jennifer Locke and Ghostwriting
(04:05) - How to Interview and Draw Out Someone’s Story
(08:36) - Building Trust Before the Work Begins
(14:29) - What “Therapeutic Listening” Really Means
(18:20) - Handling Emotional Moments in Conversations
(22:00) - Identifying the Central Event in a Story
(27:27) - Structuring Conversations Without Losing Trust
(31:17) - Why Judgment Destroys the Work
(34:53) - Navigating Time-Constrained Conversations
(39:38) - Overcoming Imposter Syndrome in Writing
(42:02) - Resources for Writing Your Own Book

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

10 Listening Lessons From the Interrogation Room | Michael Reddington | Ep. 153

Mon, 30 Mar 2026 09:00:00 -0400

What can interrogation teach us about everyday communication?

In this solo episode, Michael Reddington breaks down 10 powerful listening lessons learned from real-world interrogation environments and how they apply to leadership, business, and high-stakes conversations.

This is not about intimidation or pressure.

It is about building trust, understanding human behavior, and creating the conditions where people feel comfortable telling the truth.

From handling resistance to navigating difficult conversations, these lessons will challenge how you think about listening and give you practical ways to improve your communication immediately.

What You’ll Learn in This Episode

• Why we have more in common with people than we think

• How to build rapport quickly in difficult conversations

• Why it’s a mistake to take dishonesty personally

• How helping people “save face” leads to better outcomes

• Why excuses can actually lead you to the truth

• The importance of patience in high-stakes conversations

• Why the direct path often creates more resistance

• How to ask better questions that get honest answers

• Why control in conversations is often an illusion

• How focusing on outcomes improves your listening and decision-making

Chapters:

(00:00) - Why Interrogation Is Really About Listening
(01:33) - The Reality of High-Stakes Conversations
(05:30) - Lesson 1: We Have More in Common Than We Think
(08:33) - Lesson 2: You Can Learn From Everyone
(10:02) - Lesson 3: It’s Okay to Be Lied To
(13:20) - Lesson 4: People Need to Save Face
(14:25) - Lesson 5: Excuses Lead You to the Truth
(18:04) - Lesson 6: Let Them Feel in Control
(19:26) - Lesson 7: The Direct Path Creates Resistance
(20:40) - Lesson 8: Patience Wins
(23:33) - Lesson 9: Ask Questions They Can Answer Honestly
(24:54) - Lesson 10: Focus on Outcomes

Links and Resources:

Disciplined Listening (Book & Method): https://disciplinedlistening.com

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

The Power of Listening in Trauma and Foster Care | Dr. John DeGarmo | Ep. 152

Wed, 25 Mar 2026 03:00:00 -0400

What happens when someone has never been truly listened to?

In this powerful conversation, Michael Reddington sits down with Dr. John DeGarmo, a leading expert in foster care who has welcomed over 60 foster children into his home.

Together, they explore what it really means to listen, especially when working with individuals who have experienced deep trauma.

Dr. DeGarmo shares insights from decades of experience inside the foster care system, revealing how empathic listening, patience, and trust-building can transform lives.

This conversation goes far beyond foster care.

It applies to parents, leaders, coaches, and anyone who wants to communicate more effectively in high-stakes, emotional situations.

What You’ll Learn in This Episode

What “empathic listening” really looks like in practice
Why trying to “fix” problems can actually make things worse
How trust is built with people who have every reason not to trust
The difference between lashing out vs withdrawing and how to respond
Why children lie or steal and what’s really behind those behaviors
How trauma impacts communication, behavior, and decision-making
The importance of patience, consistency, and emotional control
How small actions can create massive impact in someone’s life

Chapters:

(00:00) - Introduction to Dr. John DeGarmo
(04:00) - What Is Empathic Listening?
(08:37) - How Listening Builds Trust and Healing
(12:24) - Why Trust Takes Time (and Patience)
(17:06) - Trauma-Informed Communication Explained
(20:59) - Helping Withdrawn Children Open Up
(23:44) - Understanding Lashing Out Behavior
(31:49) - Why Children Lie and Steal
(38:12) - Turning Awareness Into Action
(45:13) - Recognizing Warning Signs and Red Flags

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

Learn How to Recognize and Improve the Accuracy of Your Observations | Michael Reddington | Ep. 151

Mon, 23 Mar 2026 03:00:00 -0400

How often are your observations actually… wrong?

In this episode, Michael Reddington breaks down one of the most overlooked skills in communication: accurately interpreting what we see and hear in conversations.

Because the truth is, most communication breakdowns don’t happen because we didn’t listen…

They happen because we misinterpreted what we observed.

Michael walks through the most common ways we unintentionally mislead ourselves, and shares practical questions you can use in real time to slow down, reassess, and respond more effectively.

If you want to improve your leadership, communication, and decision-making in high-stakes conversations, this episode will change how you think about observation.

What You’ll Learn in This Episode

• The 3 ways we unintentionally misread conversations

• Why we often see what we want, choose, or expect to see

• How misinterpretation leads to poor emotional reactions and decisions

• Simple self-check questions to improve observation accuracy

• The role of environment, mood, and context in communication

• How your goals and motivations shape what you notice

• Why observation is a skill you must actively train

Chapters:

(00:00) - Introduction: Why Observation Accuracy Matters
(01:15) - The 3 Ways We Misinterpret What We See
(04:48) - How Misinterpretation Leads to Bad Decisions
(07:22) - How to Course Correct in Real Time
(09:43) - Asking Better Questions for Clarity
(11:25) - The Role of Context in Communication
(13:01) - How Your Behavior Impacts Others
(14:54) - How Goals and Bias Shape Observations
(17:19) - Building Better Communication Habits
(21:54) - Final Question: Being Right vs Being Effective

Links and Resources:

The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation by Michael Reddington
InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

The 4 Truths That Will Change How You Lead, Listen, and Live | Terry Tucker | Ep. 150

Wed, 18 Mar 2026 03:00:00 -0400

What does it really mean to live a meaningful life… and how does that impact the way we communicate with others?

In this episode, Michael Reddington sits down with Terry Tucker, a former SWAT hostage negotiator, Division I athlete, coach, and cancer warrior, to explore the mindset, resilience, and communication principles that shape how we lead, listen, and connect.

Terry shares his powerful framework of “4 Truths and a Lie” and how these ideas influence everything from high-stakes conversations to everyday relationships.

This is not just a conversation about communication.

It is a conversation about perspective, purpose, and how we show up for others.

What You’ll Learn in This Episode

• The 4 truths that can guide your life and leadership

• Why controlling your mind is foundational to communication

• How to embrace pain and adversity to become more resilient

• The difference between what you achieve vs. what you leave behind

• Why curiosity is one of the most powerful communication tools

• How to put people at ease in high-stress conversations

• The biggest lie that holds people back and how to overcome it

About the Guest

Terry Tucker is a former Division I college basketball player, SWAT hostage negotiator, coach, speaker, and author of Sustainable Excellence: Ten Principles to Leading Your Uncommon and Extraordinary Life.

His diverse background and personal journey through cancer have shaped a powerful perspective on leadership, resilience, and human connection.

Timestamps:

(00:00) - Introduction to Terry Tucker
(02:00) - The 4 Truths That Guide Your Life
(05:00) - Controlling Your Mind and Mental Discipline
(09:00) - The Stockdale Paradox and Resilience
(12:30) - Embracing Pain and Adversity
(15:00) - The Legacy You Leave Behind
(18:30) - Curiosity and Deep Human Connection
(23:00) - SWAT Negotiation and Communication Under Pressure
(27:00) - Putting People at Ease in Difficult Conversations
(31:00) - Lessons from Sports, Coaching, and Leadership
(35:00) - Building Confidence and Changing Culture
(39:00) - The One Lie That Holds People Back
(43:00) - Shifting from Achievement to Contribution
(46:00) - Finding Meaning in Adversity
(49:00) - Final Reflections and Takeaways

Links and Resources:

Terry Tucker Website: https://www.motivationalcheck.com
Terry Tucker | LinkedIn
Sustainable Excellence: Ten Principles to Leading Your Uncommon and Extraordinary Life by Terry Tucker
Four Truths and a Lie: Ancient Wisdom For Living Your Modern Purpose by Terry Tucker

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

Understanding the Risks and Limitations of Traditional Active Listening | Michael Reddington | Ep. 149

Mon, 16 Mar 2026 03:00:00 -0400

In this solo episode, Michael Reddington takes a closer look at the concept of active listening and why it may not always be enough in high-stakes conversations.

Active listening techniques like maintaining eye contact, nodding, paraphrasing, and reflecting emotions are widely taught as the foundation of good communication. But what happens when these behaviors create the appearance of listening without actually helping us capture the information that matters most?

Michael explores the origins of active listening, how it developed in therapeutic environments, and why those same techniques can sometimes fall short in professional situations involving leadership, negotiation, investigation, and conflict.

This episode challenges listeners to move beyond simply looking like they’re listening and instead adopt a more strategic approach to communication. By recognizing that listening is a goal-oriented activity, we can better capture meaningful information, strengthen relationships, and move conversations toward productive outcomes.

If you want to improve how you communicate, build trust, and navigate complex conversations, this episode will help you rethink what effective listening really looks like.

Timestamps:

(00:30) - The origins of active listening and early research
(02:14) - Why active listening works well in therapeutic environments
(03:35) - Traditional behaviors associated with active listening
(05:05) - Why listening should be treated as a goal-oriented activity
(06:28) - Appearing to listen vs actually listening
(09:57) - How we deceive ourselves into thinking we listened
(11:05) - The role of environmental awareness in conversations
(12:27) - How robotic listening behaviors damage trust
(14:50) - Why saying “I understand” can create more tension
(16:37) - The risks of mirroring behavior in communication
(18:12) - Matching behavior vs mirroring behavior
(20:10) - When paraphrasing can backfire
(22:11) - When traditional active listening works best
(22:56) - Clarifying conversational goals before listening
(23:40) - Increasing situational awareness in conversations
(24:28) - Capturing strategically valuable information
(25:11) - Building a conversational strategy to move relationships forward
(26:01) - Final thoughts on evolving beyond traditional active listening

Links and Resources:

Active Listening by Carl R. Rogers, Richard Evans Farson - https://a.co/d/0h61Mdeb
The Disciplined Listening Method by Michael Reddington - https://a.co/d/0b9GQLbq

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

Links and Resources:

Active Listening by Carl R. Rogers, Richard Evans Farson - https://a.co/d/0h61Mdeb
The Disciplined Listening Method by Michael Reddington - https://a.co/d/0b9GQLbq

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

ABOUT THE PODCAST

I See What You're Saying: The Disciplined Listening Podcast explores the science and strategy behind communication, influence, and human behavior. Each episode focuses on practical techniques that help leaders, investigators, negotiators, and professionals improve their listening skills, strengthen relationships, and achieve better outcomes in their conversations.

How Filmmaking Taught Chris Baron to Observe, Listen, and Negotiate the World | Ep. 148

Wed, 11 Mar 2026 03:00:00 -0400

In this episode, we explore storytelling, curiosity, and disciplined observation with filmmaker and explorer Chris Baron, founder of Frontier Films and host of the No Ordinary Monday podcast.

After spending more than fifteen years traveling the world filming scientific and nature documentaries for outlets like the BBC, National Geographic, and Disney+, Chris shares how viewing the world through a camera lens has shaped the way he listens, observes, and connects with people. From negotiating access to remote locations to building trust with people across cultures, Chris reveals how curiosity, preparation, and authentic conversation open doors to extraordinary experiences.

Together we discuss the parallels between filmmaking, interviewing, and disciplined listening. Chris also shares unforgettable stories from the field, including negotiating access to historic locations, filming in extreme environments, and the mindset required to capture powerful stories from around the world.

Join us for a fascinating conversation about storytelling, exploration, and how strong listening and communication skills create opportunities in even the most challenging environments.

Timestamps:

(00:00) - Introducing Chris Baron and Frontier Films
(02:10) - How documentary filmmaking shapes observation and listening
(05:45) - Negotiating access to remote and restricted locations
(09:20) - Building trust with people from different cultures and backgrounds
(14:30) - The mindset required to capture authentic stories
(19:40) - Lessons learned from interviewing people around the world
(25:10) - Chris Baron’s experiences filming in extreme environments
(31:50) - Storytelling and the power of curiosity in conversations
(38:15) - Applying disciplined listening in filmmaking and interviewing
(46:20) - Launching the No Ordinary Monday podcast
(52:30) - Final reflections on exploration, storytelling, and curiosity

Links and Resources:

Podcast Website: https://noordinarymonday.com/
Company Website: https://www.frontierfilms.tv/
Podcast Smart Link: https://pods.link/noordinarymonday
Podcast Social Link Tree: https://linktr.ee/Noordinarymonday
Chris Baron | IMDb: https://www.imdb.com/name/nm5835394/
Chris Baron | Instagram: https://www.instagram.com/chrisbaron7/

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

Why Leaders Struggle to Listen, and How to Quickly Improve | Michael Reddington | Ep. 147

Mon, 09 Mar 2026 03:00:00 -0400

Learn how leaders can improve listening skills, gather better intelligence, and communicate more effectively in high impact conversations.

In this episode, Michael Reddington explores a surprising challenge many leaders face. The more successful, experienced, and knowledgeable we become, the harder it can be to truly listen.

Senior leaders and technical experts often feel pressure to solve problems quickly. That pressure can push us into validation mode instead of learning mode. Instead of listening for new information, we start listening for the first opportunity to prove we are right, defend our ideas, or move the conversation forward faster.

Michael explains why our brains are naturally wired to seek comfort and confirmation, and how that tendency can prevent us from gathering valuable intelligence during important conversations.

You will learn practical techniques to improve your listening immediately, including how to elevate your outcomes, reduce internal distractions, relinquish control of conversations, and create space for others to share meaningful information. Michael also explains why excuses can actually reveal important truths and how leaders can use patience and curiosity to uncover the real issues behind problems.

These strategies help leaders gather better intelligence, strengthen relationships, and improve decision making in high impact conversations.

Chapters

00:00 Why successful leaders often struggle to listen
01:35 How expertise and experience create communication barriers
03:32 The real reasons we listen in conversations
05:38 Why the human brain is not wired for great listening
07:05 Elevating outcomes and expectations to improve listening
10:23 Why the person with the information controls the conversation
12:02 Staying in a learning mindset and allowing yourself to be surprised
13:30 Limiting internal monologue to capture the full message
16:00 Recognizing emotional triggers and regaining focus
18:09 Why time pressure is the enemy of empathy
20:04 Leading to your expertise instead of leading with it
22:19 Why patience is one of the most valuable listening skills
23:35 Why excuses can reveal valuable truths in conversations
27:45 Key takeaways for leaders looking to improve their listening

Resources

The Disciplined Listening Method by Michael Reddington
Connect with Michael Reddington
https://www.linkedin.com/in/michaelreddington/

Sponsors

InQuasive:http://www.inquasive.com/
Humintell: https://www.humintell.com/
Enter code INQUASIVE25 for 25% off online training.
International Association of Interviewers
https://www.certifiedinterviewer.com/

Podcast Production Services

https://everyword.media

How Police Leaders Rebuild Trust and Culture | Jeff Wenninger | Ep. 146

Wed, 04 Mar 2026 03:00:00 -0400

In this episode, we explore leadership, trust, and the future of modern policing with retired LAPD Lieutenant Jeff Weninger. With more than three decades of law enforcement experience, Jeff shares insights from his career and research on the evolving mindset required for effective policing today.

Together we examine the difference between the warrior and guardian mindset, how organizational culture shapes behavior, and why leadership, training, and accountability are essential for rebuilding trust between law enforcement and the communities they serve. Jeff also shares lessons on personal responsibility, professional standards, and the role of education and fitness in developing well-rounded officers.

Join us for a thoughtful and wide-ranging conversation on leadership, mindset, and how disciplined listening can help professionals navigate complex and high-stakes environments.

Timestamps:

00:00 Introducing Jeff Weninger and his 33-year career in law enforcement

03:00 Warrior mindset vs guardian mindset in modern policing

08:45 How mindset influences officer behavior and decision making

15:50 Rebuilding trust between law enforcement and communities

24:05 Leadership responsibility in shaping police culture

33:40 Training, education, and professional development for officers

43:20 The role of physical fitness and personal discipline in policing

51:10 Encouraging critical thinking and accountability in organizations

57:40 Final leadership insights and Jeff Weninger’s ongoing work

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

Apply the Goals and Characteristics of a Great Listener | Michael Reddington | Ep. 145

Mon, 02 Mar 2026 03:00:00 -0400

In this episode, we dive deep into what it truly means to be a great listener. Grounded in critical research, we explore practical strategies and core characteristics that transform the way we engage, build trust, and uncover hidden value in our most important conversations. By focusing on outcome-oriented listening, limiting distractions, and developing curiosity, we discover actionable steps that elevate both our personal and professional interactions. Join us as we learn how investing in these listening skills leads to more productive, trusting, and impactful relationships.

Timestamps:

(00:00) - Introduction to becoming great listeners.
(01:13) - Defines listening as an outcome-focused activity.
(02:00) - Emphasizes elevating expectations to improve engagement.
(03:39) - Motivation and caring as it relates to listening.
(04:31) - The three tasks of great listeners: build trust, capture intelligence, and apply intelligence.
(05:40) - The process of listening: receiving, retaining, interpreting information.
(07:12) - Introduces Graham Bodey’s four goal-oriented listening styles.
(13:16) - Key characteristics of great listeners.
(16:26) - The importance of controlling emotions in listening.
(20:36) - Investing time in listening to save time and build relationships.

Links and Resources:

Science-Backed Techniques to Improve Your Listening | Graham Bodie | Ep. 45

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
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Expand Your Leadership with Systems and Processes | Chris Hallberg | Ep. 144

Wed, 25 Feb 2026 03:00:00 -0400

In this episode, we have the pleasure of exploring the disciplined art of leadership communication with expert guest Chris Hallberg. We dive deep into the power of systems thinking, the real risks of avoiding hard conversations, and how clear agreements—not blind expectations—drive accountability and success. From practical hiring strategies to lessons learned from military leadership, we uncover valuable methods for inspiring commitment and elevating performance within any team. Join us as we discover actionable insights that empower us to build stronger, more impactful organizations and relationships.

Timestamps:

(00:00) - Introducing Chris Hallberg and episode topics.
(02:26) - The risks of avoiding hard conversations.
(03:27) - How unresolved issues escalate in organizations.
(06:06) - Operating systems and clear agreements for leaders.
(11:56) - Transforming expectations into agreements to prevent workplace tension.
(13:11) - Utilizing Lencioni’s five dysfunctions to build trust and accountability.
(20:45) - Rule of seven for direct reports and effective leadership.
(24:06) - Hiring based on systems and assessing candidates beyond interview skills.
(33:12) - Applying systems thinking to communication challenges and performance reviews.
(55:13) - Chris Hallberg’s contact information and resources for veterans.

Links and Resources:

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Applying the Disciplined Listening Method | Michael Reddington | Ep. 143

Mon, 23 Feb 2026 03:00:00 -0400

Most of us were never actually taught how to communicate with other adults.

We were conditioned to talk as kids, then we grew up and started leading teams, negotiating agreements, parenting, coaching, and managing high-stakes conversations.

In this solo episode, I’m introducing the Disciplined Listening Method and walking through what it is, why I created it, and how you can start applying it right away.

This method is built from behavioral science, interview and interrogation research, and real-world business communication. But at its core, it is simple.

Create the communication experience the other person needs.

When you do that consistently, you reduce resistance. You build trust. You create commitment instead of compliance.

In this episode, I break down what makes a conversation high impact and the seven core behaviors that help you prepare, engage, and follow up with discipline.

If you lead people, influence decisions, negotiate agreements, or want stronger relationships at home and at work, this is the foundation.

Chapters

(00:00) - Why This Series Matters

(03:45) - What Is the Disciplined Listening Method

(07:50) - Defining High Impact Conversations

(12:15) - The Psychology of Commitment

(16:30) - Three Core Communication Guidelines

(22:45) - The Seven Behaviors

(27:35) - Building Trust Equity

Connect with Michael

Website: https://michaelreddington.com
https://www.linkedin.com/in/michaelreddington/

Grab the Book!

The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation

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Discover Echelon Front's Approach to Impactful Leadership | Codey Gandy | Ep. 142

Wed, 18 Feb 2026 03:00:00 -0400

In this episode, we have the privilege of learning from Marine Corps veteran and leadership expert Codey Gandy as he joins us to unpack the core principles of disciplined leadership. We explore the value of humility, ownership, and effective communication, diving into practical strategies for leading teams, managing stress, and building a strong culture at work and home. From actionable interview tips to insights on coaching and parenting, we discover how everyday decisions and self-reflection can shape our leadership impact. Tune in as we unlock valuable lessons that empower us to become better leaders and create healthier, more resilient teams in every area of our lives.

Timestamps:

(00:00) - Introducing Codey Gandy.
(04:27) - Defining leadership entitlement and what leaders owe their teams.
(08:32) - Key takeaways from Marine Corps experience.
(13:06) - Importance of problem-solving skills over technical expertise in leadership.
(21:20) - Training and strategies for communicating effectively under stress.
(27:58) - Breaking down clear communication: mission, why, expectations, parameters.
(33:41) - The "readback" technique to ensure mutual understanding in conversations.
(40:01) - Managing emotional responses and ego during stressful situations.
(46:03) - Differentiating coaching, teaching, and mentoring approaches.
(56:44) - Handling promotions and leading peers with higher or equal experience.

Links and Resources:

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How a Secret Service Agent Gets People to Tell the Truth | Brad Beeler | Ep. 141

Wed, 11 Feb 2026 03:00:00 -0400

In this episode of I See What You’re Saying, Michael Reddington sits down with former U.S. Secret Service agent Brad Beeler to break down what it really takes to get people to open up and tell the truth.

Drawing from years of high-stakes interviews, Brad shares practical lessons on disciplined listening, separating emotions from observations, and avoiding the common traps of snap judgments. Together, they explore how trust is built not through pressure or authority, but through preparation, empathy, and intentionally designed environments.

From law enforcement interviews to leadership conversations, this episode reveals how small shifts in mindset, presence, and approach can dramatically change the quality of information you receive—and the relationships you build.

If you want more honest conversations, better intelligence, and stronger human connection, this episode is for you.

Timestamps:

(00:00) – Introducing Brad Beeler and his background in the Secret Service
(01:13) – Separating emotions from observations in interviews
(04:22) – Learning from interview mistakes and missed signals
(06:42) – Becoming who the other person needs you to be
(08:18) – The danger of assigning “horns or halos” too quickly
(16:26) – Practical ways to sharpen listening and observation skills
(22:09) – Creating safety so people feel comfortable telling the truth
(29:43) – How environment design (even meals) builds rapport
(38:04) – Touch, personal space, and handshakes in professional settings
(47:18) – Using intelligence ethically to deepen connection and trust

Links and Resources:

Sponsor Links:

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Apply Design Thinking to Solve Human Problems | David Philips | Ep. 140

Wed, 04 Feb 2026 03:00:00 -0400

In this episode of I See What You’re Saying, we explore how human-centered design and disciplined listening intersect to solve the right problems with educator and design thinking instigator David Phillips. Together, we unpack why finding problems worth solving matters more than rushing to solutions, and how curiosity, observation, and patience fuel better communication, collaboration, and innovation.

David shares practical frameworks for applying design thinking beyond product development, revealing how leaders can uncover hidden constraints, earn candid feedback, and create environments where people feel safe to think, speak, and contribute honestly. From the dangers of data delusion to the power of prototyping, beginner’s mindset, and asking better questions, this conversation highlights how listening is the foundation of meaningful progress in business and human relationships.

Join us as we examine why innovation is a contact sport, how to get comfortable being wrong, and what it really takes to design solutions that people will adopt, trust, and sustain.

Timestamps:

(00:00) Introduction: Why Solving the Right Problem Matters
(04:10) What Human-Centered Design Really Means
(09:00) Why Data Fails Without Context
(12:55) The Danger of Solving the Wrong Problem Well
(16:20) A Practical Design Thinking Framework
(20:00) Why Innovation Requires Behavior Change
(24:15) Prototyping to Get Honest Feedback
(29:00) Learning to Get Comfortable Being Wrong
(33:00) Ego, Identity, and Resistance to Change
(37:00) Why Innovation Is a Contact Sport
(45:00) Asking Better Questions to Drive Better Decisions
(50:20) How Environment Shapes Human Behavior
(58:30) Finding Problems Worth Solving
(01:05:20) Final Takeaways and Where to Learn More

Guest Information

Resources Mentioned in the Episode

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Take Control of Your Thoughts, Emotions, Conversations and Results | Kasey Franco | Ep. 139

Wed, 28 Jan 2026 04:00:00 -0400

In this episode, we explore the transformative power of self-awareness and self-command in communication and leadership with mental wellness strategist Kasey Franco. Together, we uncover practical tools for managing mindset, regulating the nervous system, and turning negative emotions into productive growth. By examining actionable techniques like intention-setting and the Accept or Convert framework, we reveal how anyone can foster clarity, resilience, and authentic presence in both business and personal conversations. Join us to discover valuable strategies for elevating our mental fitness and unlocking true connection in every interaction.

Timestamps:

(00:06) - Introducing Kasey Franco, mental wellness strategist.
(03:31) - Kasey Franco shares her personal turning point for prioritizing mindset and nervous system awareness.
(07:41) - Explaining the concept of self command and moving from autopilot to intentional presence.
(09:29) - Techniques for practicing presence, such as breath work, sensory focus, and intention setting.
(13:35) - Intention setting explained as a powerful tool to guide mindset and filter information.
(20:28) - Strategies to make nervousness and worry more productive rather than eliminating them.
(22:57) - Breaking down four types of mental messaging and identifying spam thoughts.
(26:29) - Recognizing how stress and nervousness manifest physically and how to respond with regulation techniques.
(30:16) - Highlighting the Accept or Convert tool for managing challenging situations productively.
(50:15) - Celebrating progress and sustaining long-term mental fitness through small, consistent wins.

Links and Resources:

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Anticipate and Prepare to Negotiate Like a Professional | Ted Stephany | Ep. 138

Wed, 21 Jan 2026 03:00:00 -0400

In this episode, we dive into the dynamic relationship between sales and negotiation with expert guest Ted Stephany. We uncover strategies for preparing to face professional buyers, mastering deal time engineering, and leveraging anchoring techniques to maximize outcomes. Through real-world examples and actionable insights, we learn how mindset, preparation, and value-driven conversations can unlock stronger negotiation results and build lasting professional credibility.

Timestamps:

(00:00) - Michael Reddington introduces Ted Stephany.
(02:50) - Differences between sales and negotiation.
(07:22) - Preparing for professional buyers is discussed.
(10:12) - Importance of asking buyers about their process.
(16:12) - Mindset in negotiation and handling negative expectations.
(21:02) - Deal time engineering strategies are explained.
(25:08) - Anchoring tactics for negotiation are covered.
(34:28) - Controlling the pricing conversation and discount strategies.
(41:13) - The impact of pricing consistency on reputation.
(47:47) - Key negotiation planning points and making buyers champions.

Links and Resources:

Sponsor Links:

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Develop the Discipline to Dominate Business with Presence and Confidence | Dre Baldwin | Ep. 137

Wed, 14 Jan 2026 03:00:00 -0400

In this episode, we have the opportunity to learn from Dre Baldwin as he shares his transformative journey from a high school benchwarmer to a professional athlete and successful business leader. We dive into the powerful relationship between structure, discipline, and presence, uncovering practical strategies for developing confidence and turning consistent effort into true dominance in our careers. Through stories of personal growth and actionable insights, we discover how programming our mindset and asking better questions can unlock untapped potential in both business and everyday life.

Timestamps:

(00:00) - Michael Reddington introduces Dre Baldwin and previews episode topics.
(03:33) - Dre Baldwin explains unconscious communication.
(07:19) - Examples of context clues and perceptions in daily life.
(12:53) - Discipline and how it translates into dominance for business.
(14:07) - Dre Baldwin links discipline to structure, accountability, and sustained results.
(20:24) - Leading by example and embodying discipline for business success.
(26:35) - Dre's late start in basketball and journey to becoming a professional athlete.
(33:35) - Using marketing and self-promotion to overcome disadvantages.
(38:11) - The "third day" concept as the separator between amateurs and pros.
(46:42) - How better questions unlock discipline and drive mindset shifts.

Links and Resources:

http://ThirdDayBook.com
http://SalesDisciplineBook.com
Get Dre's #DailyMotivation texts: Text LIVE to 305.384.6894 or click http://www.DreAllDay.c om/text
Power Presence Protocol: http://PowerPresenceProtocol.com

Sponsor Links:

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Apply Native American Principles in Your Business and Family | DJ Vanas | Ep. 136

Wed, 07 Jan 2026 03:00:00 -0400

In this episode, we have the privilege of exploring the authentic meaning of the warrior spirit and tribal leadership principles with our guest, DJ Vanas. We examine the importance of service, community, and the wisdom of elders, while also discussing practical ways to harness our inner strength and create intentional rituals in everyday life. Learn how to apply these time-tested concepts to leadership, personal development, and building a supportive tribe both at work and at home.

Timestamps:

(00:00) - Michael Reddington introduces DJ Vanas and previews the episode.
(03:19) - DJ Vanas explains the true role of a warrior in tribal culture.
(09:15) - Discussion of core tribal leadership principles beyond the warrior.
(12:07) - Importance of community, connection, and avoiding isolation.
(18:08) - Lessons learned from tribal elders.
(26:26) - The vital role of ceremony and ritual in building connection.
(31:07) - Modern ways to create everyday rituals and structure.
(38:39) - Techniques for drawing on personal inner strength.
(43:09) - Overview of six roles of tip of the spear leadership.
(56:03) - Where listeners can find DJ Vanas' books and connect further.

Links and Resources:

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Researched Based Techniques for Obtaining the Truth | Christian Meissner | Ep. 135

Wed, 31 Dec 2025 03:00:00 -0400

In this episode, we have the opportunity to learn from Christian Meissner, a leading expert in credibility assessment and investigative interviewing. We uncover actionable strategies for assessing credibility, eliciting truthful information, and navigating resistance in high-impact conversations. From understanding the difference between knowledgeability and deception to practical techniques for building trust and rapport, every insight shared provides immense value for anyone looking to enhance their communication skills. Join us as we explore research-backed methods that empower us to ask stronger questions, listen more effectively, and uncover hidden value in all of our critical conversations.

Timestamps:

(00:00) - Michael Reddington introduces Christian Meissner.
(01:15) - Differentiating credibility from knowledgeability in conversation.
(04:23) - Key considerations for assessing someone's credibility.
(08:51) - Why verbal cues matter more than nonverbal cues for truthfulness.
(15:08) - Techniques to help others access and share truthful memories.
(23:29) - Strategies to reduce resistance and build cooperation.
(27:04) - Topic steering methods using summaries and self-disclosure.
(34:45) - Exploring the main motivations behind resistance.
(43:36) - Constructive confrontation: evocation and empathy in tough conversations.
(60:23) - Quick tips for building trust and rapport, and episode wrap-up.

Links and Resources:

Sponsor Links:

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Accelerate Your Leadership with High Impact Communication Techniques | Michael Delisser | Ep. 134

Wed, 24 Dec 2025 03:00:00 -0400

In this episode, we dive into the key communication skills that set impactful leaders apart with expert guest Michael Delisser. We explore the crucial differences between self-awareness and self-perception, uncover common communication habits that hold leaders back, and learn actionable strategies for receiving feedback and turning data into insights. Through real-world examples and practical frameworks, we discover how to influence others, adapt to different personalities, and drive lasting results. By the end you’ll know how to strengthen relationships, lead effectively, and unlock your true leadership potential in any organizational setting.

Timestamps:

(00:00) - Michael Reddington welcomes Michael Delisser
(03:08) - Three key high-impact communication skills for leaders.
(06:11) - Common ineffective communication habits in leaders are discussed.
(08:45) - Exploration of why people interrupt and where those habits originate.
(12:24) - Difference between self awareness and self perception explained.
(14:46) - How to receive feedback and use it for self improvement.
(19:07) - The importance of balancing different personality types in teams.
(28:10) - Turning raw data into actionable insights.
(32:00) - The three means of persuasion based on Aristotle introduced.
(46:03) - Strategies for influencing without authority shared.

Links and Resources:

Sponsor Links:

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Build Trust and Earn Commitments With Character-Based Leadership Approaches | Kevin Basik | Ep. 133

Wed, 17 Dec 2025 07:05:00 -0400

In this episode, we dive into the essential components of leading with character alongside guest Kevin Basik, a seasoned Air Force leader and behavioral scientist. Uncover the three foundational elements of character-driven leadership, explore actionable strategies to build and maintain trust, and discuss how leaders can create environments that empower others to reach their full potential. Through relatable stories and practical frameworks, Kevin reveals how vulnerability, accountability, and clear communication transform teams and organizations. Gain powerful insights and proven techniques for becoming leaders of character in any setting.

Timestamps:

(00:00) - Michael Reddington introduces Kevin Basik and the episode.
(03:40) - Kevin Basik explains what it means to be a leader of character.
(04:49) - The three components of leading with character are discussed.
(11:07) - The four levers for successful leadership are revealed.
(15:57) - Clarity in communication and expectations is emphasized.
(23:09) - The Pygmalion and Gollum effects in leadership relationships are explored.
(35:35) - Challenges in developing others with technical expertise are addressed.
(39:14) - The "sayback" technique for clarifying expectations is explained.
(44:04) - "Equifinality" and outcome-focused leadership are defined.
(58:26) - The importance of elite cultures and consistent standards is highlighted.

Links and Resources:

Sponsor Links:

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Listening, Leadership, and Communication from a Brazilian Jiu Jitsu Legend | Chris Haueter | Ep. 132

Wed, 10 Dec 2025 03:00:00 -0400

In this episode, we dive into the powerful journey of Chris Haueter, a Brazilian Jiu Jitsu legend, as he shares hard-earned insights on overcoming stuttering, the influence of word choice, and the importance of empathy in leadership and communication. We explore the distinction between teaching and coaching, the need for humility, and the value of pattern recognition without getting stuck in assumptions. Discover how embracing a student’s mindset and adapting to change can bring deeper understanding and success in both personal and professional circles.

Timestamps:

(00:00) - Michael Reddington introduces Chris Haueter, sharing his jiu jitsu background.
(03:27) - Chris Haueter discusses lifelong stuttering and its impact.
(05:12) - Exploring nature vs. nurture and overcoming personal challenges.
(10:01) - Childhood experiences and lessons about the power of words.
(12:30) - Using physicality when words fail and the importance of finding balance.
(20:10) - Remaining a student and guarding against arrogance.
(23:03) - Differences between teaching and coaching.
(33:22) - Empathetic coaching for both beginners and advanced students.
(41:01) - Focus on human connection over petty concerns.
(53:07) - Learning from non-English-speaking teachers and jiu jitsu as a universal language.

Links and Resources:

Chris & Melissa Haueter's Combat Base | BJJ Videos | Apparel

Sponsor Links:

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Eliciting Truth: Interrogation Expert Busts Communication Myths | David Thompson | Ep. 131

Wed, 03 Dec 2025 03:00:00 -0400

In this episode, we dive into the powerful world of investigative interviewing and business communication with expert Dave Thompson. We uncover the most common myths and misconceptions that derail conversations and reveal proven strategies for building genuine rapport, gathering reliable information, and driving better outcomes. Exploring the roles of empathy, listening, and effective questioning, we learn how to elevate our leadership and communication skills in any setting.

Timestamps:

(00:06) - Michael Reddington welcomes back David Thompson and introduces the episode.
(02:00) - Michael Reddington explains the goal of obtaining more information, not just catching lies.
(06:20) - David Thompson identifies myths derailing communication and interviews.
(08:00) - David Thompson debunks the myth that good communicators talk the most.
(11:37) - Michael Reddington explains how great leaders focus on listening.
(17:15) - David Thompson discusses the power of empathy and why it's strategic, not soft.
(25:43) - David Thompson illustrates why behavior alone doesn't detect lies.
(35:00) - David Thompson reveals how pressure creates compliant—not reliable—answers.
(48:09) - Michael Reddington urges turning down the temperature in high-stress conversations.
(51:03) - David Thompson stresses changing the goal from confession to gathering reliable information.

Links and Resources:

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Listening, Interviewing, and Communication Techniques (Forensic Linguist) | Luna Filipovic | Ep. 130

Wed, 26 Nov 2025 03:00:00 -0400

In this episode, we have the pleasure of exploring the science and strategy behind effective investigative interviewing and high-impact conversations with forensic linguist Dr. Luna Filipovic. We examine the powerful effects of language choice, cultural context, and question structure on truth-telling, memory, and cooperation in both legal and everyday scenarios. Together, we uncover actionable insights for improving accuracy and efficiency in any conversation, from business negotiations to personal interactions. Join us as we learn how to adapt our communication to foster trust, gather critical information, and avoid costly misunderstandings in this value-packed episode.

Timestamps:

(00:00) - Introducing Dr. Luna Filipovic, forensic linguist and UC Davis professor.
(03:32) - Dr. Filipovic explains why people choose to open up and talk.
(06:41) - Discussing the risks and consequences of silence in interviews.
(09:01) - Impact of language and context on memory and communication accuracy.
(13:49) - Key considerations when interviewing bilingual individuals.
(18:38) - The importance of using trained interpreters in investigations.
(25:00) - Exploring the problems with complex and negative questions.
(33:26) - Differences between confession-seeking and information-seeking approaches.
(41:01) - How cultural backgrounds affect communication and witness responses.
(50:37) - Balancing efficiency and accuracy in language techniques and interviews.

Links and Resources:

Sponsor Links:

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Build Self-Confidence & Meaningful Relationships: The Formula Revealed | Zoey Charif | Ep. 129

Wed, 19 Nov 2025 03:00:00 -0400

In this episode, we dive into the fascinating intersection of data analytics and emotions with guest Zoey Charif, exploring her unique framework for calculating love and relationship success. We learn how self worth, values, and personality traits shape both romantic and professional relationships, and discover practical strategies for fostering self awareness and making healthier decisions. Through real-life stories and proven research, we uncover actionable insights that empower us to build stronger connections with ourselves and others. Join us as we unlock the formula for meaningful relationships and personal fulfillment in this thought-provoking conversation.

Timestamps:

(00:00) - Introducing Zoey Charif and the concept of calculating love.
(04:13) - Zoey Charif explains her framework for matching and admiration.
(06:12) - Self worth is calculated through personal values.
(09:38) - Importance of normalizing being single and building self worth.
(11:00) - Self worth impacts all relationships, including business and community.
(13:05) - Optimist and critic personalities affect relationship scores.
(17:05) - Self awareness helps balance between optimism and criticism.
(22:00) - Matching and mismatching values in relationships discussed.
(27:04) - Attraction versus compatibility as key relationship drivers.
(39:28) - Staying out of extremes and working on self score is essential for fulfillment.

Links and Resources:

Sponsor Links:

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Evidence-Based Self-Regulation Skills for Teens & Adults | Dr. Kathy Wu | Ep. 128

Wed, 12 Nov 2025 03:00:00 -0400

In this episode, we sit down with Dr. Kathy Wu to explore the transformative power of self-regulation and resilience in both teens and adults. We discover practical, evidence-based strategies for managing emotions, building stronger relationships, and fostering personal growth—whether we're parents, leaders, or simply looking to better understand ourselves. With insights grounded in real-life experiences and proven therapeutic approaches, we uncover the value of shifting from control to curiosity, engaging in empathic confrontation, and leveraging problems as powerful opportunities to grow. Walk away with actionable tools to positively impact your home, work, and community conversations.

Timestamps:

(00:06) - Introducing Dr. Kathy Wu and highlighting her background.
(01:03) - Explaining the philosophy: problems as opportunities to grow.
(04:13) - How challenges foster self-reflection and resilience.
(08:19) - Tools for managing frustration and understanding emotions.
(11:07) - Self-regulation as a lifelong process and muscle to flex.
(13:04) - Overview of evidence-based modalities: CBT, ACT, and DBT.
(17:19) - Importance of developing interpersonal skills and active listening.
(22:14) - Practicing empathic confrontation and listening without judgment.
(27:38) - Helping teenagers build self-regulation and validating emotions.
(45:45) - Strategies for healthy technology use and family relationships.

Links and Resources:

Sponsor Links:

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Maintain a Learning Mentality While Chasing Mastery | Emmanuel Manolakakis

Wed, 05 Nov 2025 04:00:00 -0400

In this episode, we journey into the transformative lessons drawn from martial arts, personal growth, and mastering our own potential with Emmanuel Manolakakis. We explore the power of distilling real wisdom from collected knowledge, the significance of patience and self-control, and the remarkable difference between happiness and fulfillment. Through engaging stories and practical advice, we uncover how embracing pressure, focusing on what we can control, and developing our authentic selves can lead to lasting success—both on and off the mat.

Timestamps:

(00:00) - Michael Reddington introduces Emmanuel Manolakakis
(04:09) - The difference between collecting knowledge and distilling wisdom.
(07:02) - Importance of making personal decisions instead of matching others' bad choices.
(10:04) - Contrast between depth of knowledge in the past and current information overload.
(14:42) - Emmanuel Manolakakis discusses mastery as a journey, not a destination.
(19:28) - How mastery requires patience, adaptability, and focusing on what you can control.
(27:56) - Developing patience through teaching, martial arts, and life experiences.
(34:57) - Practical tips for building patience using cold immersion and fasting.
(41:58) - The value of calmness and responsibility, with lessons from archery.
(50:42) - Overview of Emmanuel Manolakakis's book and the pursuit of fulfillment over happiness.

Links and Resources:

Sponsor Links:

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How to Balance Authenticity and Sales with Social Media | Cassandra D'Alessio

Wed, 29 Oct 2025 03:00:00 -0400

In this episode, we have the pleasure of exploring the power of authentic communication and strategic storytelling with marketing expert Cassandra D'Alessio. We dive into the importance of taking control of our own narrative, differentiating between branding, sales, and marketing, and infusing authenticity into all facets of our messaging. Through Cassandra’s practical advice and real-world examples, we discover how to turn words into strategy, build trust, and create lasting relationships in both business and personal conversations. Join us as we uncover valuable lessons on patience, consistency, and audience understanding that elevate our communication and help us stand out in a noisy marketplace.

Timestamps:

(00:00) - Introducing Cassandra D’Alessio and her expertise in B2B marketing and branding.

(04:09) - Importance of taking control of your own story online.

(06:02) - Balancing authenticity without sounding salesy or cheesy.

(09:54) - Clarifying the differences between sales, brand, and marketing.

(13:44) - Explaining why consistency in messaging matters across all channels.

(16:11) - Turning words into effective communication strategy.

(22:21) - How writing shapes Cassandra’s communication approach and perception.

(34:21) - Lessons from Cassandra’s book on launching a business as a female entrepreneur.

(41:30) - Teaching college students and applying those lessons to business clients.

(46:22) - Role of imagery in stopping the scroll and engaging audiences online.

Links and Resources:

Cassandra D'Alessio | This Won't Be Pretty - https://www.cassandradalessio.com/
Next Page Brand Strategies - https://www.turnthenextpage.com/
Cassandra D'Alessio, M.A. | LinkedIn - https://www.linkedin.com/in/cassandra-dalessio/

Sponsor Links:

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Improve Decision Making for Better Outcomes | Greg Dinkin | Ep. 125

Wed, 22 Oct 2025 04:00:00 -0400

In this episode, we dive into the science and strategy of decision-making with expert decision coach Greg Dinkin. We explore how focusing on decisions rather than outcomes can transform our approach to challenges, drawing on lessons from poker, executive coaching, and practical psychology. Through empowering questions, forward-thinking strategies, and real-world examples, we discover the mindset and habits that set winners apart. Join us as we uncover actionable tools for making better choices, handling pressure, and creating lasting success in both our professional and personal lives.

Timestamps:

(00:00) - Michael introduces Greg Dinkin, decision coach and poker champion.
(03:08) - Greg explains what it means to be a decision coach.
(04:56) - Discussing the mantra “decisions, not outcomes.”
(09:56) - How to plan moves ahead in decision making and negotiation.
(13:30) - Preparing for high-pressure situations by deciding in advance.
(18:25) - The power and strategy of asking the right questions.
(22:04) - Michael and Greg discuss the crucial role of listening in decision processes.
(27:38) - Greg details how context and motive influence observing behavior.
(34:23) - Importance of debriefing and accountability after outcomes.
(35:31) - Greg shares the “thermostat vs thermometer” winner’s mindset concept.

Links and Resources:

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Discover How Humor Can Be Learned and Harnessed in the Workplace | Andrew Tarvin | Ep. 124

Wed, 15 Oct 2025 04:00:00 -0400

In this episode, we dive into the transformative power of humor in the workplace with comedian, author, and consultant Andrew Tarvin. We explore the science and art behind humor, distinguish between comedy and everyday levity, and reveal seven essential humor competencies that anyone can learn to drive engagement and effectiveness. From practical techniques like the comic triple to strategies for reading the room and staying appropriate, we uncover valuable ways that humor boosts problem-solving, increases connection, and creates a true competitive advantage. Join us as we unlock actionable insights to elevate our professional relationships, productivity, and everyday interactions through the skillful use of humor.

Timestamps:

(00:00) - Introducing Andrew Tarvin, comedian and workplace humor expert.
(04:54) - Andrew explains why humor is a valuable professional skill.
(09:19) - Difference between humor and comedy in the workplace.
(11:06) - Humor as a learnable skill and Andrew’s journey to being funnier.
(14:55) - Seven humor personas and competencies discussed.
(19:33) - Importance of practicing humor safely and learning from feedback.
(25:20) - Research on appropriate versus inappropriate workplace humor.
(31:32) - Applying humor as a problem-solving tool.
(39:43) - The four styles of humor and workplace appropriateness.
(58:23) - Andrew’s “one smile per hour” strategy for daily humor.

Links and Resources:

Sponsor Links:

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How Crisis Negotiation & CBT Techniques Improve Listening | Andy Fairie

Wed, 08 Oct 2025 03:00:00 -0400

In this episode, we dive into the essential listening and communication skills that truly make a difference in challenging conversations, with insights from retired police inspector, crisis negotiator, and cognitive behavioral therapist Andy Fairie. We explore the powerful distinction between listening and problem-solving, practical techniques for de-escalating heightened emotions, and the art of earning the right to have our say. Through real-world examples and actionable frameworks, we discover how their approach can enhance understanding, build trust, and transform how we connect with others—even in the most intense moments. Join us as we uncover practical tools to improve both our personal and professional conversations in this insightful and value-packed discussion.

Timestamps:

(00:00) - Introducing guest Andy Fairie, retired police inspector and author.
(04:50) - Why "listening is not problem solving" in crisis and everyday life.
(08:23) - Example of crisis negotiation and power of simply listening.
(13:56) - Building trust through small gestures and genuine connection.
(16:01) - Pitfalls of telling people to "calm down" or "I understand."
(17:55) - Emotional labeling as a tool for de-escalation.
(25:25) - Andy explains the SIMPLE framework for effective listening.
(38:04) - How to use "I when because" statements to express impact.
(45:05) - Importance and technique of practicing breathing for calm communication.
(51:16) - Research on empathy in policing and the risk of compassion fatigue.

Links and Resources:

Sponsor Links:

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Science-Based Interviewing Techniques to Uncover the Truth | Christian Cory

Wed, 01 Oct 2025 04:00:00 -0400

In this episode, we delve into the science-backed techniques of investigative interviewing with Christian Corey, a seasoned police captain and expert in eliciting the truth. We explore how open-ended questions, strategic evidence disclosure, and disciplined listening transform the way we gather information—not just in law enforcement, but in business and everyday life.

Uncover practical strategies to foster trust, avoid common interview pitfalls, and build rapport, empowering them to solve problems and guide conversations with confidence.

Timestamps:

(00:00) - Introducing guest Christian Corey.
(04:57) - Christian explains the power of big free narrative questions.
(06:31) - Discussing the importance of allowing yourself to be surprised and staying curious.
(08:17) - How to frame open-ended questions for better information gathering.
(10:00) - The patience and control gained by letting people talk freely.
(12:25) - The value of listening to lies and using them strategically.
(17:26) - Christian defines the investigator’s mindset as following evidence and embracing adaptability.
(21:44) - Red teaming explained and its role in challenging assumptions.
(32:30) - Planning strategic evidence disclosure and maximizing information from interviews.
(41:44) - The benefits of active listening and building rapport during interviews.

Links and Resources:

Sponsor Links:

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How a Blind Jiu Jitsu Black Belt Observes On and Off the Mat | Jim Neitzel

Wed, 24 Sep 2025 04:00:00 -0400

In this episode, we have the privilege of hearing Jim Neitzel’s remarkable journey as he adapts to life and Brazilian Jiu Jitsu after losing his eyesight. We explore how Jim’s unique perspective transforms not just his martial arts practice, but also his approach to communication, listening, and teaching others. Through powerful stories and actionable insights, we discover the importance of contextual awareness, nonverbal communication, and finding the elegant solution in life’s challenges.

Timestamps:

(00:00) - Introducing Jim Neitzel and his journey with vision loss.
(05:06) - Jim explains adapting to progressive blindness.
(09:16) - Emphasizing the mindset of "learning your way out" of challenges.
(13:55) - Jim discusses adapting Jiu Jitsu training as his vision deteriorated.
(15:59) - Enhancing listening skills and using other senses in Jiu Jitsu.
(18:16) - Techniques for listening to instruction and inferring details.
(22:41) - Listening to nonverbal cues like breathing during grappling.
(26:35) - The importance of context in both martial arts and communication.
(37:01) - Jim shares his approach to teaching Jiu Jitsu for diverse learning styles.
(52:34) - Adopting a counterpuncher's mindset for communication and problem-solving.

Links and Resources:

Sponsor Links:

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How Investigative Interviewing Techniques Can Transform Your Conversations | David Lund | Ep. 120

Wed, 17 Sep 2025 04:00:00 -0400

In this episode, we sit down with David Lund, Executive Director of the International Association of Interviewers, to uncover the real meaning behind being a Certified Forensic Interviewer and to explore the science-backed techniques that drive ethical and effective investigative conversations. Together, we examine how principles of disciplined listening, empathy, and rapport aren’t just invaluable in interviews and interrogations, but also transform business, leadership, and family communications. Listeners gain powerful, actionable strategies for gathering information, building trust, and uncovering the truth in any high-stakes situation. Join us to discover how adopting an investigative mindset elevates our everyday conversations and leads us to better results.

Timestamps:

(00:00) - Introducing David Lund.
(04:34) - What it means to be a Certified Forensic Interviewer (CFI).
(06:42) - Applying investigative interviewing skills to everyday high-stakes conversations.
(10:39) - The investigative mindset of a CFI.
(15:37) - Ethics and humility in interviews are explored.
(21:34) - How CFI techniques help in leadership and corporate settings.
(29:38) - Key interview and interrogation techniques used by CFIs explained.
(41:40) - Debunking common nonverbal myths and old interview misconceptions.
(47:51) - The future of interviewing and evolving scientific approaches.
(52:41) - Resources, upcoming events, and how to learn more about CFI.

Links and Resources:

Sponsor Links:

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How School Resource Officers Build Trust & Impact Kids | Vic Montalvo | Ep. 119

Wed, 10 Sep 2025 04:00:00 -0400

In this episode, we have the privilege of learning from Officer Vic Montalvo, a seasoned law enforcement professional who brings a unique, compassionate approach to serving as a School Resource Officer. We explore the vital role empathy, relationship-building, and genuine care play in creating safe, positive educational environments for students and staff alike. By prioritizing learning over punishment and investing deeply in the well-being of children and their families, Officer Vic demonstrates how law enforcement can profoundly impact communities beyond enforcement alone. Join us as we uncover powerful lessons on trust, leadership, and human connection that can transform the way we work with young people and support our communities.

Timestamps:

(00:00) - Introducing Officer Vic Montalvo and his background in law enforcement.
(01:29) - Importance of school resource officers who want to work with kids.
(04:43) - Host shares personal experiences with school resource officers.
(07:31) - Officer Vic explains how building relationships with students is key.
(10:14) - Early career influence from working school outreach in New York City.
(16:28) - Gaining trust and integrating with school staff and community.
(21:22) - Connecting kids with positive activities and community sponsors.
(25:10) - Impact of empathy and prioritizing learning over punishment.
(31:56) - Teaching students to take responsibility and tell the truth.
(38:05) - Advice for authority figures working with children: be genuine and empathetic.

Links and Resources:

Police | Town of Waxhaw, NC - https://www.waxhaw.com/government/departments/police
vmontalvo@waxhaw.com

Sponsor Links:

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Transform Your Unconscious Conversations: Master Conscious Communication with Chuck Wisner | Ep. 118

Wed, 03 Sep 2025 03:00:00 -0400

In this episode, we dive into the art of conscious conversations with renowned consultant and author Chuck Wisner. We explore powerful strategies for managing emotions, breaking automatic response patterns, and harnessing the four essential elements behind every opinion and judgment. Gain actionable techniques to slow down high-impact conversations, increase self-awareness, and foster truly collaborative communication at work and at home. Together, we unlock the tools to improve relationships, make better decisions, and transform the way we interact every day.

Timestamps:

(00:00) - Michael introduces guest Chuck Wisner and shares his background.
(04:25) - Techniques for managing emotions in difficult conversations.
(09:52) - The importance of increasing self-awareness and examining internal stories.
(13:28) - Recognizing body signals and learning to pause before reacting.
(17:49) - Four key elements shaping our judgments and opinions.
(24:54) - The practice of changing long-held conversational patterns over time.
(25:59) - How open-handed listening leads to better collaboration.
(32:03) - Overview of the four types of conversations and their impact on decision-making.
(46:18) - Clarifying requests to create better commitments and build trust.
(51:08) - Chuck shares a personal story on unhelpful master stories and how to reframe them.

Links and Resources:

Sponsor Links:

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Unlock Hidden Creativity for Breakthroughs | Melissa Dinwiddie | Ep. 117

Wed, 27 Aug 2025 04:00:00 -0400

In this episode, we dive into the powerful intersection of creativity and problem solving with innovation strategist Melissa Dinwiddie. We uncover how shifting our self-perception and embracing imperfection can unlock dormant creative potential within us all. Through Melissa’s honest storytelling and practical frameworks, we explore playful techniques for overcoming internal barriers and reframing mistakes as essential steps toward innovation. Join us as we discover actionable strategies to reimagine challenges, spark new ideas, and drive meaningful breakthroughs in our work and lives. If you're interested in learning how to tap into your untapped creativity and break through mental roadblocks, this episode is for you.

Timestamps:

(00:00) - Introducing Melissa Dinwiddie.
(03:20) - Melissa's background as a "non-creative" and challenges creativity labels.
(05:29) - Melissa redefines creativity beyond the arts and everyday problem solving.
(08:50) - Strategies for helping “non-creative” people uncover their inner creativity.
(10:49) - The “crappy doodles” exercise to lower the bar and reduce self-criticism.
(13:57) - How others perceive our work versus our own self-judgment.
(18:14) - Melissa introduces her three-step “Create the Impossible” framework.
(23:40) - Blending creativity and problem solving through improvisational processes.
(38:56) - Melissa discusses overcoming perfectionism through self-compassion.
(52:06) - Melissa’s upcoming book and how listeners can connect with her.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
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How to Create Conversations People Want to Join | Graham Drew & Katheryn Mitchell | Ep. 116

Wed, 20 Aug 2025 03:00:00 -0400

In this episode, we sit down with Graham Drew and Katheryn Mitchell, co-founders of the Conversation Lab, to explore the power of intentional communication in driving action and execution within organizations. We uncover practical strategies for overcoming common workplace communication challenges.

From navigating differences and embracing AI thoughtfully, to handling difficult conversations with greater confidence and impact. Graham and Katheryn share actionable tools, like their RAPID framework, and reveal how mastering the human side of conversations leads to stronger relationships and better results.

Join us as we discover how every high-impact conversation holds the key to unlocking greater value in our professional lives.

Timestamps:

(00:00) - Introducing Graham Drew and Katheryn Mitchell from the Conversation Lab.
(04:24) - The mission and backstory of the Conversation Lab.
(08:42) - The four key communication challenges in business.
(16:35) - The most commonly avoided conversations and why they matter.
(23:08) - Strategies for saying no and offering feedback respectfully.
(28:24) - Graham explains the RAPID framework for effective conversations.
(35:08) - Katheryn highlights moving beyond scripts and building genuine curiosity.
(37:38) - Skills of great communicators: pausing, curiosity, and reading between the lines.
(54:01) - Common language pitfalls that minimize ideas.
(01:01:22) - Final tips, where to follow the Conversation Lab, and listener takeaways.

Links and Resources:

Sponsor Links:

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Improve Your De-escalation and Peacemaking Skills with Neuroscience | Doug Noll | Ep. 115

Wed, 13 Aug 2025 03:00:00 -0400

In this episode, we immerse ourselves in the transformative practice of affect labeling and emotional competency with lawyer and peacemaker Doug Noll. We examine why listening to emotions (not just words) is a powerful tool for de-escalating conflict, building stronger connections, and creating lasting change in even the most challenging environments. Through Doug’s compelling stories and actionable frameworks, we learn how to navigate high-stakes conversations and foster empathy in our personal and professional lives. Join us as we unlock the science and strategies behind mastering emotional awareness for truly effective communication.

Timestamps:

(00:05) - Introducing Doug Noll, lawyer turned peacemaker and affect labeling expert.
(03:21) - The power of listening to emotions, not words.
(08:07) - Doug shares a transformative mediation story using affect labeling.
(12:21) - The effectiveness and nuances of affect labeling.
(16:08) - Avoid “I” statements and best practices for labeling emotions.
(23:40) - Distinction between emotional intelligence and emotional competency.
(34:31) - Seven layers of emotions and how to build an emotional database.
(40:20) - Affect, cultural influence on emotions, and related neuroscience.
(51:40) - Using the “Buddha bubble” and trigger worksheets to maintain composure.
(56:08) - How humans evolved to read emotions and how to strengthen this skill.

Links and Resources:

Douglas Noll | LinkedIn - https://www.linkedin.com/in/dougnoll/
Douglas E. Noll - https://dougnoll.com/

Sponsor Links:

InQuasive: http://www.inquasive.com/
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Apply a System to Start the Conversations You've Been Avoiding | Tucker Miller

Wed, 06 Aug 2025 03:00:00 -0400

In this episode, we dive into the transformative power of intentional conversations with Tucker Miller, CEO of Onward Leadership and author of The First Four Words. We explore why so many leaders avoid difficult conversations and how crafting just the first four words can unlock courage, clarity, and constructive dialogue. By breaking down practical strategies for overcoming fear, setting the right tone, and building trust, we reveal how anyone can master high-stakes conversations—both at work and at home. Join us as we uncover valuable tools to start the conversations we've been avoiding and discover how these simple techniques can lead to greater personal and professional success.

Timestamps:

(00:00) - Michael introduces Tucker Miller, CEO of Onward Leadership.
(03:32) - Tucker explains the "first four words" concept for starting conversations.
(06:17) - Discussing fear and hesitation in initiating important talks.
(10:16) - Exploring common excuses leaders use to avoid tough conversations.
(14:43) - Using calm and peacefulness to de-escalate high-stakes discussions.
(19:30) - Tucker shares practical four-word conversation starters.
(25:54) - The power of gratitude and empathy at the start of conversations.
(29:16) - How to say what you mean without being mean.
(49:23) - Introduction to the four key conversations every leader should master.
(56:13) - Where to find Tucker’s book and connect with her online.

Links and Resources:

Onward Leadership | Women Leadership Development - https://www.onwardleadership.com/
Tucker Miller, JD | LinkedIn - https://www.linkedin.com/in/tuckermiller/
The First Four Words: A Fresh Approach to Starting Conversations With Ease and Confidence - https://a.co/d/eqrHXMw

Sponsor Links:

InQuasive: http://www.inquasive.com/
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Tips and Approaches for Strengthening Relationships | Tony and Alisa DiLorenzo

Wed, 30 Jul 2025 03:00:00 -0400

In this episode, we have the pleasure of sitting down with Tony and Alisa DiLorenzo, co-hosts of the One Extraordinary Marriage podcast, as they share their powerful approach to building lasting relationships through their six pillars of intimacy. We explore how intentional communication, recognizing emotional needs, and effectively navigating conflict can dramatically strengthen connections both at home and in the workplace. Drawing from their personal journey and years of coaching couples around the world, Tony and Alisa reveal practical strategies anyone can use to create greater closeness and resilience. Join us as we uncover valuable tools and actionable insights to enhance the quality of our most important relationships.

Timestamps:

(00:05) - Introducing Tony and Alisa DiLorenzo
(04:48) - Tony and Alisa explain the six pillars of intimacy.
(08:00) - Scheduling time for emotional connection in marriage.
(09:54) - Tony shares how intentional conversations have improved their marriage.
(11:38) - Advice on recognizing and addressing a partner’s emotional needs.
(15:15) - The five stages of the conflict cycle.
(18:31) - Practical examples of how conflict starts and escalates.
(22:20) - Tips for managing conflict, including changing environments and walk-and-talks.
(28:41) - How to start sensitive conversations and choose empathy over competition.
(33:08) - Why couples return to status quo instead of resolving conflicts.
(36:16) - Moving towards resolution: decompressing and processing before re-engaging.
(40:23) - Using emotion wheels and expanding emotional vocabulary for resolution.
(43:02) - Discuss abuse, safety, and getting help in unhealthy relationships.
(46:13) - The power of language and question choice in working toward solutions.
(50:09) - Importance of practice, intentionality, and caring in marriage communication.
(58:11) - Keeping outcomes in mind for more effective conversations.

Links and Resources:

Home - ONE Extraordinary Marriage

Sponsor Links:

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Apply Engaged Listening Techniques to Forge Stronger Relationships | Matt Halloran

Wed, 23 Jul 2025 03:00:00 -0400

In this episode, we sit down with Matt Halloran—storyteller, speaker, co-founder of Proudmouth Podcasting, and author of Shut the F Up and Listen. Together, they explore the transformative power of genuine listening in a fast-paced, noisy world. Matt shares how silence fuels creativity, breaks down his five types of communicators and seven types of listeners, and reveals why many of us fool ourselves into thinking we’re good listeners. If you’re looking to improve your listening skills and better understand the nuances of real connection, this episode is packed with invaluable insight and practical advice you can use right away.

Timestamps:

(03:33) - The power of silence and its link to creativity.
(04:20) - Matt shares how ADHD influenced his journey with silence and listening.
(09:54) - The difference between active listening and engaged listening.
(03:42) - How silence lets others reveal valuable information.
(14:42) - Ways people fool themselves into thinking they're good listeners.
(16:53) - Humility and learning, using a family moment to highlight engaged listening.
(24:07) - Explanation of the water skier, snorkeler, and scuba diver communication styles.
(26:25) - Seven types of listening and their practical applications.
(29:54) - Matt gives an emotional story illustrating pure, agenda-free listening.
(31:43) - Challenges professionals face in listening to learn.
(38:13) - Exploration of the overlap between listening styles and adapting in conversations.
(42:30) - Reasons for writing his own book on listening.
(52:09) - Missed opportunity from not practicing engaged listening.
(53:54) - Advice on repairing missed connections and owning mistakes in listening.
(55:19) - Matt provides details on where to find his books and connect online.

Links and Resources:

Sponsor Links:

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Lessons in Trust, Rapport, and Collaboration from a Sexual Assault Nurse Examiner | Jaclyn Rodriguez

Wed, 16 Jul 2025 03:00:00 -0400

In this episode, we have the privilege of learning from Jaclyn Rodriguez, a seasoned Sexual Assault Nurse Examiner (SANE) nurse and CEO of ForMed Insights, as we explore the transformative power of trauma-informed, patient-centered communication. We dive into practical strategies for building trust, empowering others, and maintaining calm in high-stress situations—skills that extend far beyond the emergency room. Through Jaclyn’s expertise, we gain invaluable tools for approaching sensitive conversations with empathy and effectiveness in both our personal and professional lives. Join us as we uncover actionable techniques that help us connect more deeply, foster collaboration, and support those navigating difficult circumstances.

Timestamps:

(00:06) - Introducing Jaclyn Rodriguez, SANE nurse and CEO of ForMed Insights.
(04:19) - Jaclyn explains what it means to be certified as a SANE nurse.
(05:09) - Detailed description of the role and responsibilities of a SANE nurse.
(08:33) - Jaclyn shares her approach to patient-centered care in chaotic ER environments.
(13:41) - Explanation of trauma-informed care and its relevance to all interactions.
(22:32) - Discussion of different types and levels of trauma, including ACEs and household dysfunction.
(28:42) - Jaclyn illustrates the concept of "peacefulness is contagious" in high-stress situations.
(34:21) - Strategies for maintaining control and calm in ER rooms with multiple stakeholders.
(42:44) - Importance of using neutral physical space and body language to empower patients.
(48:06) - Jaclyn’s work training law enforcement in trauma-informed, victim-centered interviewing.
(54:45) - Information on connecting with Jaclyn and her consulting/training services.
(59:44) - Key takeaways

Links and Resources:

(1) Jaclyn Rodriguez | LinkedIn
FORMEDINSIGHTLLC@gmail.com

Sponsor Links:

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Apply Forensic Psychology to Difficult Conversations | David Hayes

Wed, 09 Jul 2025 09:53:00 -0400

In this episode, we sit down with forensic psychologist and cold case criminologist David Hayes to explore how the principles of forensic psychology can transform our everyday conversations. We discover the power of thorough audience analysis, the importance of understanding motivation and context, and the critical role of empathy and adaptability when communicating across different populations. From working with incarcerated individuals to supporting victim families and consulting for juries, we uncover practical strategies to enhance our conversations, avoid common communication pitfalls, and foster deeper connections.

Timestamps:

(00:00) Introducing David Hayes

(03:44) Forensic Psychology: Crime and Communication

(06:51) Contextual Communication Strategies

(11:23) Effective Audience Analysis in Prisons

(14:19) Cold Case Psychological Autopsy Method

(17:57) Truth-Seeking Over Emotion

(19:40) Miscommunication and Attribution Errors

(24:39) Behavioral Decisions in Trauma Response

(32:06) Reluctance to Embrace Lateral Thinking

(35:57) The Universality of Human Experience

(38:05) Group Conformity and Belonging Needs

(40:17) Identification Theory Illustrated

(43:43) Fringe Group Recruitment Tactics

(47:03) Dangerous Dependency and Disenfranchisement

(52:54) Understanding and Acceptance in Relationships

(55:08) Love Through Isolation's Grip

Links and Resources:

Home | Hayes Criminology - https://www.hayescriminology.com/

David Hayes, PhD, MFA | LinkedIn - https://www.linkedin.com/in/david-hayes-phd-mfa-a7b33b5/

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How Chocolate Can Help You Develop Mindfulness and Appreciate Life’s Moments | Melissa Mueller-Douglas

Wed, 02 Jul 2025 03:00:00 -0400

In this episode, we have the pleasure of exploring the unique world of mindfulness with wellness expert Melissa Mueller-Douglas, who teaches presence and self-awareness through the simple act of savoring chocolate. We discover how habit stacking, sensory experiences, and mindful rituals can transform our ability to be present—at work, in leadership, and in everyday life. Through Melissa’s stories and practical guidance, we learn how to build trust, approach challenges with confidence, and unlock greater personal and professional growth.

Timestamps:

(00:58) - Explaining how savoring chocolate increases mindfulness.
(05:45) - Melissa describes her method for teaching mindfulness with chocolate.
(13:05) - Importance of using quality chocolate in mindfulness.
(16:30) - Melissa emphasizes rituals and routines for mindfulness.
(17:42) - Chocolate mindfulness as an approachable entry point.
(19:27) - Discussing what it really means to be present.
(24:51) - Melissa shares stories from work with schizophrenic clients.
(27:38) - Lessons learned from meeting clients where they are.
(31:40) - Breaking down big goals into achievable steps.
(33:54) - Strategies to develop rapport, especially with distrustful clients.
(44:12) - Solo sailing experiences shape Melissa’s confidence and values.
(46:20) - Embracing failure as growth and learning.
(48:11) - Mindfulness helps leaders become more open and approachable.
(51:32) - Retreat experiences enable transformation and new possibilities.
(54:24) - Importance of considering “what if” for growth.

Links and Resources:

Melissa Mueller-Douglas, LMSW | LinkedIn
MYRetreat - https://www.chocolatemindfulness.co/

Sponsor Links:

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Improve Relationships: How Kids & Parents Process and Express Emotions | Kahlila Robinson & Sarah Gerstenzang

Wed, 25 Jun 2025 03:00:00 -0400

In this episode, we dive into the essential topic of helping children—and ourselves—navigate strong emotions and develop self-regulation skills with experts Kahlila Robinson and Sarah Gerstenzang. We explore how kids process feelings, how adults can effectively support their emotional growth, and why these early lessons carry lifelong benefits for communication and resilience. Drawing from their research and their new self-regulation workbook, they share actionable strategies that not only empower families but also strengthen how we connect with others at any age. Join us as we uncover practical tools and valuable insights for building healthier relationships, both at home and beyond.

Timestamps:

(02:34) – Emotional processing, impulse control, and communication for kids and adults.
(04:45) – How children ages 5–8 process emotions differently than adults.
(07:12) – Importance of adults helping kids name and understand emotions.
(10:09) – Active listening, validation, and staying present as a parent.
(14:29) – Kids often need help communicating what’s really wrong.
(16:39) – Navigating impulsive behavior and teaching self-control.
(18:36) – The importance of parent apologies and boundary setting.
(24:14) – Application of these strategies in youth coaching settings.
(32:07) – Parent self-care tips: lowering expectations and building community.
(47:05) – Encouraging resilience and adaptability in children.

Links and Resources:

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Empathetic Leadership Lessons from a Non-Commissioned Army Officer | Jevon Wooden

Wed, 18 Jun 2025 03:00:00 -0400

In this episode, we dive into the dynamic relationship between military leadership lessons and business success with Jevon Wooden, founder of Bright Mind Consulting Group. We explore the power of strategic communication, empathetic leadership, and the importance of flexibility and humility in building high-performing teams. From translating messages up and down the org chart to implementing the actionable Five Y Framework, we uncover tangible strategies for fostering trust, driving innovation, and supporting growth within organizations. Join us as we discover the practical tools and mindsets leaders need to thrive in ever-changing environments and build stronger, more resilient teams.

Timestamps:

(00:00) Introducing Jevon Wooden
(05:38) Encouraging Collective Effort and Feedback
(08:48) Influencing Through Business and Personal Impact
(12:56) Ensuring Clarity and Open Dialogue
(13:35) Leadership vs. Management Distinction
(18:28) Clarifying Business Goals' Impact
(21:32) "Milestones and Check-Ins"
(25:09) Humility in Leadership
(29:34) Daily Self-Reflection for Growth
(30:26) Embracing Self-Awareness and Curiosity

Links and Resources:

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How to Process and Apply Emotions to Bridge Gaps and Build Stronger Relationships | Dr. Ed Daube

Wed, 11 Jun 2025 03:00:00 -0400

In this episode, we have the pleasure of exploring the powerful concept of using emotions as tools with our expert guest, Dr. Ed Daube. We discover how understanding the true origins and messages of our emotions can transform the way we communicate, connect, and lead. Whether at work, at home, or in our toughest moments, Dr. Daube shares a practical, step-by-step approach to recognizing, assessing, and responding to emotions for better outcomes and healthier relationships. Join us as we uncover the science and strategies to harness our emotions for greater clarity, control, and connection in every area of life.

Timestamps:

(00:05) - Michael introduces Dr. Ed Daube and the concept of emotions as tools.
(04:08) - Dr. Daube shares how he developed the emotions as tools model.
(07:00) - Explanation of how emotions arise and function as tools for managing threats.
(13:46) - The importance of asking "what" instead of "why" to understand emotions.
(17:16) - Addressing the myth of good and bad emotions and the strategic use of anger.
(22:43) - Distress and eustress forms of anxiety, and how to use anxiety productively.
(28:50) - Importance of building habit structures for responding to emotions.
(34:06) - Creating distance like riding a motorcycle for better emotional decision-making.
(37:27) - How word choice in conversations and self-talk shapes emotional reactions.
(50:55) - Power of metaphors to connect and communicate about emotions.

Links and Resources:

Sponsor Links:

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How to Observe and Communicate to Build Confidence and Elevate Your Career | Dayna Adelman

Wed, 04 Jun 2025 03:00:00 -0400

In this episode, we dive into the journey of Dayna Adelman, who shares candid lessons from being the youngest—and often only—woman in the room while building her global communications career. We explore the transformative power of listening, self-awareness, and storytelling in unlocking confidence, earning credibility, and fostering meaningful connection across cultures and industries. Unpacking the importance of intentional preparation, feedback, and reflection, we uncover actionable strategies for navigating challenges and seizing opportunities at any stage of our careers.

Timestamps:

(00:00) - Introducing Dayna Adelman
(07:49) - Lessons Learned in Communication
(13:11) - Learning Self-Awareness Through Feedback
(17:39) - Seek Direct Mentors for Growth
(26:07) - Balancing Confidence and Listening Skills
(29:55) - Navigating Language and Cultural Nuances
(35:29) - Thriving in Male-Dominated Industries
(41:13) - Overcoming Resistance Through Storytelling
(44:57) - Evolve or Become Obsolete
(49:51) - Effective Listening in Cross-Cultural Teams
(57:59) - Finding Trust in New Environments
(01:00:02) - The Power of Self-Reflection

Links and Resources:

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How to Build the Perception of Your Value and Get Paid What You're Worth | Casey Brown

Wed, 28 May 2025 03:00:00 -0400

In this episode, we have the pleasure of exploring the transformative power of pricing strategy and communication with expert guest Casey Brown. We dive into how reframing limiting beliefs, developing a confident mindset, and mastering value-based conversations can help us command the prices we truly deserve. Through practical examples and actionable advice, we uncover strategies to move from being seen as peddlers to respected peers, all while building trust and maximizing our impact in any negotiation.

Timestamps:

(00:06) - Michael introduces guest Casey Brown, pricing expert and author.
(04:25) - Casey explains limiting beliefs in pricing and their impact.
(06:53) - Confidence and mindset as the foundation for successful pricing.
(08:27) - The importance of comfort discussing money in sales.
(11:52) - Reframing beliefs about being liked vs. being respected.
(14:21) - “Peer or peddler” concept in sales conversations.
(17:07) - Communicating value in the customer’s language.
(19:39) - Role-playing to build pricing and negotiation confidence.
(23:20) - The role of muscle memory and speaking out loud in preparation.
(24:53) - Main steps to getting paid what you’re worth.
(26:38) - The critical role of context in pricing conversations.
(28:17) - Avoiding unnecessary discounting and fear-based concessions.
(30:28) - Recap: understand value, communicate well, don’t self-sabotage.
(34:30) - How to handle questions about price during sales.
(39:23) - Power of asking questions and curiosity in negotiation.
(44:44) - Casting customers into an imagined future with questions.
(48:06) - Acting as a trusted advisor and guide for clients.
(50:46) - Coaching sales teams on the importance of listening.
(53:20) - Preparation as the key to effective listening under stress.
(57:27) - Creating stillness to access creativity and great questions.

Links and Resources:

Sponsor Links:

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Combine Creativity and Science to Problem Solve Like a Successful Inventor | Dr. Robert Yonover

Wed, 21 May 2025 03:00:00 -0400

In this episode, we have the privilege of exploring the inventive mind of Dr. Robert Yanover as he shares his unique approach to problem solving, creativity, and scientific innovation. We delve into how balancing creativity with scientific rigor leads to practical solutions, the importance of observing and learning from nature, and the power of making complex ideas simple and accessible. From patent struggles to his Shark Tank experience, uncover valuable strategies for approaching challenges, fostering collaboration, and thinking like a true problem solver.

Timestamps:

(00:05) - Introducing guest Dr. Robert Yonover, scientist and inventor.
(03:16) - Rob shares his creative and scientific background.
(06:42) - Balancing creativity with scientific rigor.
(10:46) - Translating complex science into simple terms.
(13:43) - Rob outlines his process for breaking down and solving problems.
(15:37) - Highlights the importance of explaining a product’s benefit.
(27:56) - The importance of matching language and appearance to the audience.
(32:49) - Rob shares his Shark Tank experience and lessons learned.
(36:58) - Talks about pursuing dreams and not fearing failure.
(48:06) - Credits observant curiosity and lifelong learning for innovation.

Links and Resources:

Sponsor Links:

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Leadership Lessons from a Nuclear Submarine Lt. Commander | Matt DiGeronimo

Wed, 14 May 2025 03:00:00 -0400

In this episode, we dive deep into the powerful lessons of leadership, communication, and self-awareness with guest Matt DiGeronimo, a retired Navy submarine lieutenant commander and accomplished business leader. We explore how developing a questioning mindset, embracing small talk to build trust, and focusing on what truly matters can redefine the way we lead teams and navigate high-risk situations.

Timestamps:

(00:05) - Michael introduces guest and previews key topics.
(04:09) - Matt shares key leadership lessons from serving on a submarine.
(05:42) - Importance of building trust through personal connections and small talk.
(08:45) - Developing a questioning attitude to promote psychological safety.
(11:58) - Matt explains how he overcame his dislike for small talk.
(14:44) - Focusing on what matters vs. what's impressive.
(17:26) - The importance of speaking up.
(19:22) - Creating environments that encourage speaking up and running impactful drills.
(25:55) - Leveraging mistakes and learning organization practices.
(28:02) - Taking off your rank in group conversations to foster openness.
(33:06) - Matt discusses self-development and aligning personal and professional goals.
(37:19) - Challenging conventional wisdom as the "average of the past."
(39:53) - Embracing challenges and “the suck” as part of growth.
(43:47) - Valuing dissenters and creating space for honest feedback.
(46:29) - Focusing on what matters rather than what’s impressive.
(51:44) - Teaching leaders that leading others is a privilege.
(55:44) - Where to connect with Matt and find his work.

Links and Resources:

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Improve Relationships and Develop Yourself Through Meditation and Martial Arts | Jeff Patterson | Ep. 101

Wed, 07 May 2025 03:00:00 -0400

In this episode, we dive into the transformative power of the meditative arts with Jeff Patterson, founder of Northwest Fighting Arts and author of The Yielding Warrior. We explore how the principles of yielding, self-awareness, and strategic meditation practices can elevate every area of our lives—from communication and leadership to resilience under pressure. By breaking down the three pillars of yielding and introducing practical ways to integrate meditation, we reveal how anyone can use these arts to stay centered, recognize imbalances, and maximize their effectiveness. Join us as we discover actionable strategies to grow as communicators, coaches, and leaders, unlocking new levels of personal and professional value.

Timestamps:

(00:06) - Michael introduces Jeff Patterson
(03:32) - Jeff explains his experience in martial arts and meditation
(04:32) - Jeff outlines five directions of meditation
(05:55) - Introduction to the three pillars of yielding
(07:07) - Jeff connects yielding to real-life benefits in martial arts and daily interactions.
(10:56) - How meditation increases self-awareness and the ability to notice imbalances.
(20:23) - The "five regulations" of meditative practice
(28:14) - Challenges in maintaining calm and presence
(38:37) - Three ways to meditate: ritual, active, and philosophical practices.
(54:30) - Start meditation and make consistent effort.

Links and Resources:

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How to Cultivate Stronger Relationships with the Four Pillars of Authentic Sales | Scott Ramey

Wed, 30 Apr 2025 03:00:00 -0400

In this episode, we dive deep into the four pillars of authentic sales leadership with expert guest Scott Ramey. We examine how surfacing tension, unifying messages, aligning teams, and influencing inside and outside organizations can transform sales leaders into catalysts for trust and performance. Through actionable strategies, memorable quotes, and candid personal stories, we uncover how to turn resistance into relationships and scale trust at every level.

Timestamps:

(00:00) Introducing Scott Ramey
(05:58) Leadership Influence and Team Alignment
(11:13) Outcome-Driven Communication Tactics
(17:16) Unified Message Amplifies Impact"
(21:34) Authentic, Script-Free Sales Approach
(26:59) Transform Resistance into Relationships
(33:14) Future Visioning for Creativity & Trust
(37:44) Choose Alignment or Dysfunction
(42:24) Facing Tension Frees You
(47:35) Facilitating Openness Through Storytelling
(57:00) Revelation Eases Anxiety Burden

Links and Resources:

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How Therapist and Entrepreneurial Mindsets Drive Personal and Professional Growth | Jason Wasser

Wed, 23 Apr 2025 03:00:00 -0400

In this episode, we have the pleasure of exploring the complex interconnections between marriage therapy, sports performance, and business coaching with our guest, Jason Wasser. We dive into the transformative power of taking full accountability, the importance of identifying core values, and the unexpected connections between entrepreneurship and personal development. Listeners will discover how these lessons can enhance their communication, improve relationships, and foster personal growth. Join us in a discussion that bridges the gap between personal and professional development.

Timestamps:

00:00 Introducing Jason Wasser
04:46 "Therapist: Diverse Specialties, Unified Practice"
06:40 Entrepreneurial Growth Through Self-Belief
11:56 Core Values vs. Career Choices
16:18 Frasier's Dad on Personal Intimacy
19:23 Understanding Triggers with Enneagram
22:59 Agreeable Behavior as Self-Protection
24:14 Naming Overthinking: A Therapeutic Tool
28:05 Narrative Therapy's Creative Technique
31:21 Linguistic Cues in Investigations
36:50 Self-Improvement Without External Dependence
39:40 Define Deal-breakers Early
41:00 Achieving Optimal Health: Values & Support
46:39 Lead by Example Through Learning
48:21 Aligning Beliefs for Connections
52:24 Ryan Serhant's Reflective Journey
54:20 Pattern Recognition for Personal Growth
58:02 Accountability and Core Values Insight

Links and Resources:

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Increase Your Leadership with the Eight Principles of Trust | Natalie Oldfield

Wed, 16 Apr 2025 03:00:00 -0400

In this episode, we have the pleasure of exploring the complex world of building and sustaining trust with esteemed guest Natalie Oldfield. We discuss the significance of trust equity, Natalie's innovative client trust index, and her eight principles of trust, highlighting how each plays a crucial role in establishing robust personal and business relationships. From understanding the quick decisions we make about trust based on nonverbal cues to practical strategies for enhancing trustworthiness within organizations, we uncover actionable insights to strengthen connections and drive success. Join us in unlocking the keys to nurturing trust in all facets of life.

Timestamps:

(00:06) - Michael introduces Natalie Doyle Oldfield.

(00:58) - Natalie shares lessons on trust equity and trust principles.

(02:32) - Natalie explains the concept of trust equity.

(06:09) - Discussion on the client trust index and measuring trustworthiness.

(09:12) - Factors contributing to a company's trust score.

(15:49) - The role of behavior in establishing trust.

(18:34) - The science behind how quickly we decide to trust.

(21:36) - Importance of facial expressions in building initial trust.

(26:29) - Techniques for achieving trust mastery.

(33:42) - Natalie's example of helping a client improve trust.

(36:08) - Techniques for asking questions to increase trust.

(42:00) - Consistency and predictability in building trust.

(47:49) - Tactical ways to exhibit empathy beyond just words.

(52:02) - Trust as a predictor of future success.

(54:11) - Natalie provides information on how to connect and access her work.

Links and Resources:

Sponsor Links:

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How Leaders Can Leverage Facilitation Skills to Increase Their Influence in Every Conversation | Therese Miclot

Wed, 09 Apr 2025 03:00:00 -0400

In this episode we welcome Therese Miclot, a seasoned educator and co-author of The Facilitation Advantage. Therese discusses the essential skills leaders need to apply facilitation techniques in everyday conversations, not just in presentations or meetings. Throughout the episode, Therese emphasizes the importance of creating connections through presence, asking effective questions, and balancing risk and safety in leadership. We also dive into actionable strategies such as previewing context before asking questions, and providing balanced restatements to foster understanding and trust.

Timestamps:

(00:00) - Introduction and Guest Welcome

(01:42) - Sponsor Messages and Announcements

(03:18) - The Facilitation Advantage Explained

(06:49) - Core Skills for Leaders

(09:45) - The Importance of Mindset and Presence

(20:53) - Effective Listening and Communication

(30:44) - Practical Examples and Role-Playing

(33:15) - Decision Making and Justification

(34:04) - The Power of Restating

(40:01) - Handling Questions and Listening Deeper

(44:30) - Building Awareness and Asking Better Questions

(57:04) - Balancing Risk and Safety in Leadership

(01:00:32) - Conclusion and Resources

Links and Resources:

Sponsor Links:

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Saving Lives with Suicide Prevention Lessons from a Survivor | Frank King

Wed, 02 Apr 2025 07:24:29 -0400

In this episode, we have the privilege of exploring the vital conversation around suicide prevention with our esteemed guest, Frank King, the mental health comedian. We illuminate the profound importance of recognizing the signs of suicidality, understanding the emotional turmoil, and fostering connections with those who are struggling. Frank candidly shares his personal experiences and imparts invaluable tools for initiating critical conversations aimed at saving lives. Join us as we delve into the impactful blend of humor and empathy to better empathize with, support, and protect those in distress in this enlightening episode.

Timestamps:

00:00 Understanding and Preventing Suicide
09:09 Suicide Crisis Intervention Steps
13:56 Construction Worker Overcomes Suicidal Thoughts
17:38 Supporting a Grieving Mother
25:32 From Comedy to TEDx: A Journey
30:33 Top Three Signs of Depression
33:05 "Observing Behavioral Patterns to Help"
39:42 Evaluating Mental and Physical Health
46:23 Communication: Key to Preventing Tragedy
50:29 "Building Open Dialogue with Kids"
53:40 "Coping with Chronic Suicidality"
01:02:48 Intervene Early to Prevent Tragedy
01:03:39 Certified Interviewer Resources & Training

Links and Resources:

Suicide Prevention Links

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Taking Action to Break Free from Stress-Based Business Decisions | Glen Dall

Wed, 26 Mar 2025 03:00:00 -0400

In this episode, we have the pleasure of exploring Glen Dall's transformative insights on navigating the CEO doom loop and empowering leaders to overcome business challenges. Glen, founder of Apex North Business Coaching, shares his wisdom from leading a significant corporate turnaround and the power of stepping back to communicate more effectively. We discuss the importance of detaching personal identity from leadership roles and making strategic decisions that drive organizational success. Join us in discovering how Glen's practical strategies can enhance leadership effectiveness, foster a culture of trust, and inspire proactive change in any organization.

Timestamps:

(00:05) - Michael introduces Glen Dall and details his career journey.
(03:47) - Glen explains the CEO doom loop from research and personal experience.
(07:25) - Discussion on fear and regression patterns in CEOs.
(10:16) - Michael and Glen explore early pivots out of the doom loop.
(12:40) - Addressing shame and self-identity among leaders.
(16:27) - Glen shares insights from working on the assembly line.
(21:38) - Turnaround strategy including planning and focus on customers.
(33:36) - Communication and culture changes during the turnaround.
(39:00) - Importance of saying no and sticking to strategic direction.

Links and Resources:

Sponsor Links:

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Let Go, Notice More and Use Everything: Communication Lessons From an Improv Expert Gary Hirsch

Wed, 19 Mar 2025 03:00:00 -0400

In this episode, we explore the fascinating world of improvisation and its profound impact on communication with our guest, Gary Hirsch. We delve into how the principles of improv—letting go, noticing more, and using everything—can transform our approach to conversations and decision-making. Gary shares inspiring stories and practical techniques to unlock creativity, enhance storytelling, and make meaningful connections. Join us to discover how embracing an improvisational mindset can enrich both personal and professional interactions, leading to more authentic and rewarding outcomes.

Timestamps:

(00:05) - Michael introduces the podcast and guest Gary Hirsch.
(001:11) - Conversation starts with Gary's impactful childhood story.
(02:03) - Discussion on improv principles and overcoming fears.
(03:22) - Gary shares his experiences and artistic influences.
(04:40) - Michael and Gary discuss art as a tool for communication.
(06:17) - Introduction to Gary's Botjoy project and its impact.
(09:59) - The significance of accepting and using offers in life.
(17:22) - Gary explains let go, notice more, use everything.
(25:29) - Importance of storytelling in communication.
(35:58) - How stories bridge gaps in understanding.
(40:40) - Addressing creativity and its role in problem-solving.
(52:22) - Tying improvisation to better decision-making.
(57:04) - Gary shares where to find more about his work.
(01:00:07) - Michael closes with key takeaways from the conversation.

Links and Resources:

Sponsor Links:

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How a Sketch Artist Builds Trust and Captures Reliable Information | Gil Zamora

Wed, 12 Mar 2025 03:00:00 -0400

In this episode, we have the privilege of exploring the meticulous craft of forensic sketch artistry with Gil Zamora. We dive deep into the critical skills of observation, the art of transforming words into pictures, and the dynamic process of building trust and rapport during interviews. From solving thousands of cases to enhancing our everyday conversations, we uncover valuable techniques in strategic questioning and listening. Join us as we learn how to apply these powerful insights to improve our communication and connection across personal and professional interactions.

Timestamps:

(00:00) Introducing Gil Zamora
(10:05) Eyewitness Memory and Sketch Influence
(14:42) Eyewitness Sketch Accuracy Challenges
(16:49) Connecting Memories Through Storytelling
(22:42) Analyzing Estimator and System Variables
(27:07) Continuous Skill Refinement Process
(32:22) Creating Calm in Sensitive Conversations
(42:37) Evaluating Eyewitness Testimony Concerns
(47:57) Interview Principles: Respect and Simplicity
(49:11) Probing for Detail in Interviews
(56:35) Building Rapport in Interviews
(01:04:09) Unveiling Retired Investigator Reflections
(01:05:09) Podcast Interviews and Reliability Analysis
(01:11:25) Flawed Eyewitness Interview Practices
(01:17:54) Sponsor Shoutout and Engagement Request

Links and Resources:

Sponsor Links:

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How to Use Ego to Guide Others to Smart Decisions | Dale Gillmore | Ep. 92

Wed, 05 Mar 2025 03:00:00 -0400

In this episode, we welcome Dale Gillmore, a seasoned strategist in family and privately owned business transitions, to explore the nuanced world of succession planning and value-driven business decisions. They delve into the challenges of aligning personal identity with business goals, navigating family dynamics, and embracing imperfections in pursuit of greater purpose. Through insightful conversations, they reveal strategies for connecting with people on an emotional level to achieve harmonious transitions and lasting legacies. Join us as we uncover practical techniques for managing business and family conversations with empathy and strategic foresight, revealing pathways to success in both personal and professional realms.

Timestamps:

(00:05) - Michael welcomes guest Dale Gillmore.

(01:10) - Dale's work at Quest Advisory and charitable contributions.

(02:11) - Michael introduces podcast sponsors and their offers.

(03:09) - Dale sets the stage for family and business dynamics.

(04:22) - Initial steps with business owners at Quest Advisory.

(05:26) - Understanding business owners' goals and values.

(07:00) - Concepts of generational wealth and family legacy.

(08:14) - Exploring clients' purposes and end goals.

(09:56) - Emphasizing meeting clients where they are.

(11:41) - Dale's approach to separating personal and business identities.

(12:25) - Identifying client resources and capacities.

(15:47) - Creating purpose-driven plans post-business sale.

(16:37) - Insights into family dynamics in business transitions.

(19:01) - Interviewing family members for honest perspectives.

(20:04) - Revelation of family interest in business roles.

(21:14) - Managing expectations and potential conflicts.

(24:08) - Ensuring family conversations aren't business-focused.

(26:09) - Dale's process for interviewing family members.

(28:15) - Handling family stereotypes and labeling in business.

(32:25) - Using common ground to resolve family business disputes.

(36:09) - Strategies to manage family egos and wealth.

(42:21) - Techniques for addressing and leveraging egos.

(46:47) - Dale discusses competitive personalities in business.

(48:39) - Managing transitions with different leadership styles.

(52:00) - Contact information for Dale and Quest Advisory.

Links and Resources:

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Humintell: Body Language - Reading People - Humintell
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How Two Chicago Officers Built Deep Trust on the Job | Tom McGreal and Joanne Ryan | Ep. 91

Wed, 26 Feb 2025 03:00:00 -0400

In this episode, we welcome retired detectives and former partners Joanne Ryan and Tom McGreal as they share the keys to their successful investigative partnership. We explore the significance of shared values, absorbing different perspectives, and the strategic planning that enhances teamwork in complex cases. Their stories reveal how understanding emotional cues and building rapport lead to uncovering the truth in investigations. Join us as we learn from their experiences to improve our communication in both personal and professional settings, offering invaluable lessons in partnership and effective interviewing.

Timestamps:

(00:05) - Michael introduces Tom McGreal and Joanne Ryan.
(01:05) - Guests' backgrounds and career highlights.
(01:58) - Focus on successful partnership elements.
(05:06) - Tom describes partnership history with Joanne.
(07:58) - Tom shares past partnership dynamics.
(11:48) - Joanne discusses case collaboration and assumptions.
(14:27) - Importance of shared values and differences.
(18:01) - Interviewing cases and keeping open minds.
(20:29) - Joanne emphasizes adaptability in interviews.
(32:26) - Tom explains solving cases through listening.
(34:16) - Building rapport through understanding others' concerns.
(40:37) - Contextual awareness in nonverbal communication.
(44:51) - Interview strategy and seamless transitions.
(51:04) - Trust in partner's interview approach.
(54:41) - Addressing misunderstandings in partnerships.
(1:05:37) - Advice for developing successful work partnerships.

Links and Resources:

https://www.certifiedinterviewer.com/

Sponsor Links:

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Humintell: Body Language - Reading People - Humintell
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Power of Plain Language | Dr. Deborah Bosley | Ep. 90

Wed, 19 Feb 2025 03:00:00 -0400

In this episode, we welcome Dr. Deborah Bosley as she enlightens us on the transformative power of plain language in both written and verbal communication. We discuss the importance of replacing jargon and complex terminology with clear, concise, and credible language to build trust and enhance understanding. From her extensive experience with companies and government agencies, Dr. Bosley shares practical strategies and compelling examples of how plain language improves rapport and influences positive outcomes. Join us as we explore how mastering plain language can empower us to communicate more effectively in all areas of life.

Timestamps:

(00:06) - Michael welcomes Dr. Deborah Bosley.
(00:01:13) - Discussion on the importance of plain language.
(00:03:35) - Enhancing credibility through clear communication.
(00:05:14) - Dr. Bosley's mission on consumer rights to understanding.
(00:07:22) - Building trust by avoiding jargon.
(00:08:37) - Example of miscommunication in financial contexts.
(00:11:33) - Addressing the problem with complex language.
(00:13:05) - Avoiding language that fractures relationships.
(00:17:01) - Case study of improved financial communication.
(00:19:48) - Importance of relatable communication in business.
(00:23:47) - Recognizing unnecessary complexity in language.
(00:25:48) - Regulatory pressures for plain language use.
(00:34:16) - Explanation of strategies for effective communication.
(00:38:13) - Significance of concise communication.
(00:46:19) - Thoughts on AI in communication simplification.
(00:48:52) - Where to connect with Dr. Bosley.

Links and Resources:

Sponsor Links:

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Activate Culture Change | Tim McCleary | Ep. 89

Wed, 12 Feb 2025 03:00:00 -0400

Join us as we sit down with culture activation expert Tim McCleary to uncover the secrets of successful organizational change! Discover how to get your team on board by understanding their emotional journey and giving them the freedom to shape the change within a supportive framework. We'll also explore how trust and a positive work environment can supercharge your company culture and lead to lasting success. Don't miss out on these actionable strategies to empower your employees and create a brighter future for your organization!

Timestamps:

(00:05) - Michael introduces Tim McCleary, a culture activation expert.
(00:57) - Discussion of the grief cycle's role in change.
(02:25) - Tim talks about the importance of involving employees in change.
(04:30) - Explanation of culture change activation and its methodology.
(06:55) - Tim mentions three key reasons change initiatives fail.
(13:40) - Concept of shock and denial in change management.
(14:10) - Michael inquires about the distinction between mission and purpose.
(15:55) - Tim underlines the importance of experimentation in change.
(21:25) - How ownership and activation are realized through change stages.
(28:00) - Tim shares insights from his GE brand director experience.
(30:22) - The impact of trust on team dynamics and productivity.
(36:23) - Approach to designing immersive offsite experiences.
(41:17) - Exploring the neuroscience of trust with Paul Zak’s research.
(49:16) - Tim discusses freedom within a framework concept.
(54:46) - An example from a major bank’s frontline employee involvement.
(01:02:42) - Tim shares how trust alters behavior and team collaboration.
(01:05:38) - Michael wraps up with ways to connect with Tim.

Links and Resources:

Sponsor Links:

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Four Zones of Listening | Paula White | Ep. 88

Wed, 05 Feb 2025 03:00:00 -0400

In this episode, we embark on a journey with Paula White to explore the innovative fusion of music, listening, and leadership. We discuss how the way we listen to music mirrors our approach to listening to people and delve into Paula's unique four zones of listening. With insights on recognizing our Side A and Side B leadership skills and overcoming listening blockers, we reveal invaluable strategies to enhance communication and leadership effectiveness. Join us as we unlock the secrets to conscious communication and the transformative power of integrating music into our listening practices for both personal growth and professional success.

Timestamps:

(00:06) - Michael introduces Paula White.
(01:10) - Topics include four zones of listening.
(05:09) - Paula explains how listening to music mirrors listening to people.
(12:01) - Paula introduces the four zones of listening.
(16:09) - Recognizing triggers to refocus listening.
(22:01) - How conscious listening improves communication.
(25:04) - The importance of an open mind in conversations.
(26:20) - Common listening blockers like judgment and biases.
(32:08) - Methods to regain focus in conversations.
(34:17) - Exploring side a and b side leadership skills.
(37:08) - Importance of integrating both sides for effective leadership.
(39:20) - In-depth look at balancing technical and soft skills in leadership.
(45:22) - Significance of surrounding oneself with diverse team perspectives.
(51:21) - Paula's contact information provided for further learning.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
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Accountability is a Vulnerable Process | Chris Norris | Ep.87

Wed, 29 Jan 2025 03:00:00 -0400

In this episode, we dive into the critical skills of building honest rapport and fostering accountability with expert guest Chris Norris. We discuss the importance of preparation, creating subject autonomy, and making people feel in control during difficult conversations. Through real-world examples and international experiences, we uncover powerful techniques to encourage trust and openness in high-stakes situations. Join us as we reveal how these strategies can transform not only investigative interviews but also everyday communications in both personal and professional settings.

Timestamps:

(00:00) - Michael introduces the podcast and guest, Chris Norris.
(00:58) - Focus on rapport building and accountability.
(03:32) - Introduction to the expense fraud case.
(04:41) - Case background: senior VP of sales with fraud allegations.
(06:21) - Importance of preparation before the investigation.
(09:04) - Strategic rapport building tips.
12:06) - The vulnerability in accountability during the interrogation.
(16:24) - Example of nuanced body language interpretation.
(19:32) - Conclusion of the case with a genuine confession.
(25:16) - Reflecting on unexpected situations during the interrogation.
(28:53) - Comparing the difficulty of various investigative conversations.
(32:33) - Cultural differences in international training sessions.
(41:32) - Chris discusses adapting teaching styles for different audiences.
(55:53) - Conclusion and gratitude for Chris's insights and experiences.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
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Empower People to Speak Up | Tim Klatte | Ep. 86

Wed, 22 Jan 2025 03:00:00 -0400

In this episode, we dive into the world of whistleblower interviews with expert guest Tim Klatte. We uncover the essential techniques for encouraging whistleblowers to come forward and share sensitive information, emphasizing the importance of empathy, situational awareness, and doing our homework. From understanding cultural nuances to leveraging AI in investigative processes, we explore how these strategies can enhance communication, build trust, and drive positive change within organizations.

Timestamps:

(00:05) Introduction to Tim Klatte and the focus on whistleblower interviews and business ethics.
(1:33) The importance of whistleblowers in exposing organizational misconduct.
(3:20) Tim shares his experiences handling whistleblower investigations in China.
(4:36) Definition of a whistleblower and their impact on organizations.
(7:05) Strategies to adapt communication styles and empower whistleblowers.
(13:07) Addressing whistleblower fears like retaliation and alienation.
(22:17) Building trust and rapport with whistleblowers during interviews.
(43:47) Navigating cross-cultural communication in investigations.
(51:26) Building relationships with whistleblowers in collectivist cultures.
(58:10) Closing thoughts on preparation and emotional intelligence in interviews.

Links and Resources:

Sponsor Links:

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Anatomy of a Good Decision | Pádraig Ó Céidigh | Ep. 85

Wed, 15 Jan 2025 03:00:00 -0400

In this episode, we have the privilege of exploring the profound principles of purposeful decision-making with our esteemed guest Pádraig Ó Céidigh. We delve into the "safe harbor" concept, learn the structured methodologies for reducing risk, and understand the critical role of active listening in making sound decisions. From aviation safety to personal growth, we uncover invaluable insights that can enhance our leadership and decision-making skills. Join us in unlocking the secrets to making informed, impactful decisions in both personal and professional arenas in this episode.

Timestamps:

(00:00) Introducing Pádraig Ó Céidigh.
(09:40) People and self-reflection strengthen your safe harbor.
(13:13) Airline trust hinges on safety-focused company.
(19:30) Workbook for regional decision-making and reflection.
(27:29) Funneling information into knowledge for better decisions.
(32:52) Solution found by connecting unrelated things innovatively.
(37:04) Promoted Christianity, imprisoned, resilient, remembered fondly.
(41:17) Pride in heritage from Konamara, pursuing PhD.
(47:58) Teaching resilience and critical thinking essential.
(51:16) Embrace self in teaching; engage students effectively.
(56:41 Self-belief, growth, learning, teaching, gratitude expressed.

Links and Resources:

Sponsor Links:

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Interrogation as an Onramp to Leadership | Debbie Maples | Ep. 84

Wed, 08 Jan 2025 03:00:00 -0400

In this episode, we dive into the world of global leadership and investigative techniques with Debbie Maples, VP Global Safety & Security at Salesforce. We explore the importance of cultural sensitivity, trust-building, and integrity in leadership. By sharing captivating stories and actionable insights, Debbie illuminates how an investigative mindset can elevate our leadership skills and communication strategies. Join us as we uncover the keys to effective global leadership and the power of preparedness in this episode of I See What You’re Saying.

Timestamps:

(00:00) Introducing Debbie Maples.
(06:57) Striving for excellence in investigative leadership.
(12:02) Interrogative empathy fosters leadership through relationship-building.
(20:33) Building rapport fast-tracks credibility in tech environments.
(25:33) Cultural nuances affect cross-cultural communication significantly.
(30:59) Invest time understanding culture, values, and assumptions.
(33:32) Be humble, curious; don't fake it.
(39:14) Theft in Japanese stores underestimated by management.
(47:12) Team handles, escalates critical issues to me.
(51:18) Remain detached; report findings; don't personalize outcomes.
(55:53) Director recognized potential; encouraged education; grateful allies.
(01:02:20) Stay alert, connect, align, build credibility, say yes.

Links and Resources:

Debbie (Gaxiola) Maples | LinkedIn

Sponsor Links:

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Build Strong Alliances | Robin Dreeke | Ep. 83

Wed, 01 Jan 2025 03:00:00 -0400

In this episode, we have the pleasure of exploring the profound connection between communication and leadership with former FBI special agent Robin Dreeke. We dive into the importance of assessing others' needs, understanding nonverbal cues, and fostering a safe environment for innovation and trust. From building strong alliances to mastering situational awareness, we uncover invaluable strategies to elevate your leadership and relationship-building skills. Join us as we unlock the secrets to inspiring and empowering others through genuine, empathetic communication in this episode.

Timestamps:

(00:00) Introducing former FBI agent, Robin Dreeke.
(04:29) Healthy alliances require balance and proactive problem-solving.
(08:46) Trust requires making others feel safe first.
(11:06) Consistency is key in evaluating trustworthiness patterns.
(13:58) Noticed no public school; explained observation pattern.
(17:07) Explanation on being present concept.
(22:23) Preparation enables spontaneous, effective communication and questioning.
(24:25) Practice patience and adapt to others' tempo.
(29:11) Situation awareness for effective military air control.
(30:58) Situational awareness is crucial for recognizing changes.
(33:43) We're great at spotting red flags, not understanding.
(38:37) Inspire alliance through empathy and problem-solving.
(42:53) Trauma-enhanced nonverbal awareness shaped problem-solving.
(44:05) Recruitment involves high-stakes, persistent relationship management.
(47:04) Appreciate answer; discuss nonverbal cues, simplicity.
(51:47) See greatness in others to inspire them.
(55:45) Empowering people with choice enables greatness.

Links and Resources:

Sponsor Links:

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Verify Then Trust | Peter Warmka | Ep. 82

Wed, 25 Dec 2024 03:00:00 -0400

In this episode, we dive into the essentials of effective management with expert guest Peter Warmka. We uncover how true leaders prioritize empathy, two-way communication, and employee growth to build successful teams. From understanding aspirations to addressing non-verbal cues in recruitment and sales, we reveal valuable strategies that enhance trust and engagement. Join me in exploring practical approaches to fostering a positive work environment and protecting against social engineering threats in this episode of I See What You're Saying.

Timestamps:

(00:00) Introducing ex-CIA officer Peter Warmka.
(06:05) Scarcity influences decision-making in human hacking.
(15:18) Sharing personal info increases vulnerability to scams.
(18:29) Cultivate awareness; exercise cautious trust, verify diligently.
(23:01) In-person or phone hacking offers more control.
(27:09) Extortion and fear lead to tragic suicides.
(34:44) Virtual kidnappings use voice cloning technology.
(41:34) Empathy is crucial for effective relationships.
(44:07) Anticipate reactions and front-load responses effectively.
(48:46) Chinese government steals US citizen clearance data.
(55:12) Elicitation: Extracting information through casual conversations.
(01:03:08) Books, videos, and resources on human hacking.

Links and Resources:

Sponsor Links:

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Words That Sell | Amy Reczek | Ep. 81

Wed, 18 Dec 2024 03:00:00 -0400

In this episode, we have the honor of exploring the nuances of powerful presence and authentic communication with Amy Reczek, a renowned sales trainer and founder of Sales and Presence. We dive into the importance of nonverbal cues, effective listening, and building genuine connections in sales and leadership. From mastering personal branding to navigating client interactions, we uncover actionable insights that revolutionize our approach to communication and trust-building.

Timestamps:

(00:00) Introducing Amy Reczek.
(05:49) Leadership is learned, not inherent; embrace individuality.
(11:32) Practice awareness: Identify feelings and environment impact.
(16:37) Establish core identity, then present it effectively.
(24:12) Shift business narrative through nonverbal communication training.
(29:56) Collaborative approach enhances understanding and client success.
(31:52) Prepare mindset for listening, speaking, nonverbal cues.
(40:37) Plan, reflect, and act to achieve goals.
(43:20) Maintaining cadence is key for reengaging clients.
(47:51) Communicate consistently and remind them of priorities.
(57:18) Embrace trends authentically; connect and sell.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
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Best Idea Wins | Kristen Ziman | Ep. 80

Wed, 11 Dec 2024 03:00:00 -0400

In this episode, we delve into the critical realm of leadership and organizational preparedness with Kristen Ziman. We explore the significance of proactive planning, recognizing red flags, and fostering open communication to effectively handle crises. From managing active shooting incidents to navigating the pandemic, Kristen's insights offer practical value for leaders in any field to build resilient, high-performing teams. Join us as we uncover indispensable lessons for cultivating leadership that thrives under pressure and empowers everyone to contribute their best.

Timestamps:

(00:00) Kristen shares law enforcement insights and experiences.
(03:58) Importance of planning for worst-case scenarios.
(08:33) Emphasize preparedness conversations amidst daily challenges.
(12:50) How can leaders earn trust pre-crisis?
(16:47) Encouraging truth to power deserves recognition.
(19:06) Fostering openness prevents apathy and organizational loss.
(21:39) Break silos, collaborate for successful outcomes.
(27:08) Relatable storytelling, creative problem-solving under pressure.
(29:48) Empowerment and risk save lives breaking protocol.
(34:00) Research, leakage, weapon access: red flags ignored.
(36:16) Leaders must proactively seek the truth.
(38:53) Separate process from the problem; promote safe communication.
(44:03) Vulnerability strengthens leadership by building trust.
(46:58) Empowerment begins with individual, regardless of leadership.
(51:06) Mindset shift: Responsibility, awareness, and listening importance.
(52:48) Discount, professional training, certified interviewer information.

Links and Resources:

Sponsor Links:

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Stress is a Choice | David Zerfoss | Ep. 79

Wed, 04 Dec 2024 03:00:00 -0400

In this episode, we dive deep into the art and science of strategic growth and leadership with David Zerfoss. We explore the importance of moving beyond incremental thinking, leveraging data to set ambitious goals, and prioritizing simplification and clarity in our organizational structures. From understanding market dynamics to fostering a customer-centric approach, we uncover essential strategies for driving significant progress and reducing stress in business environments. Join us as we uncover the transformative power of clear vision, effective communication, and strategic planning to elevate your leadership and organizational success.

Timestamps:

(00:00) Introducing David Zerfoss.
(08:53) Respond consciously, not react instinctively, like Frankl.
(13:05) Resilience to adversity reveals character and potential.
(17:16) Helping others achieve dreams; staying focused.
(25:28) Executives prioritized top issues amidst many concerns.
(28:26) Leadership plans require prioritization and constructive feedback.
(35:10) Studying potential leads to setting actionable goals.
(42:51) Target buyers with data-driven market segmentation strategies.
(44:17) Public corporation reports goals, potential, strategic plans.
(52:00) Evaluating growth, relevance; aid transitions when needed.
(56:33) Sharing experiences and learning with peer groups.
(01:03:06) Exploring life journeys, growth through adversity, humility.
(01:09:51) Discover certified interviewer designation and training.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
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Earn the Right to Ask Questions | Mark Anderson | Ep. 78

Wed, 27 Nov 2024 03:00:00 -0400

In this episode, we delve into the essential art of high-value conversations with expert guest Mark Anderson. We explore the concept of "intensity of involvement" and its significance in truly engaging and understanding others amidst modern distractions. Through effective questioning techniques, active listening, and managing personal biases, we unlock the insights into building trust and uncovering the truth in both professional and personal interactions. Join us in discovering how these strategies can enhance our communication, leadership, and relationships.

Timestamps:

(00:00) Introducing Mark Anderson.
(07:40) Maximize conversations through strategic questions and empathy.
(11:49) Caring is essential for effective listening.
(20:42) Embrace shared humanity despite differing life circumstances.
(26:52) Manipulation's ethics depend on intentions and techniques.
(28:04) Words become offensive, leading to misunderstanding.
(37:34) Lack of training perpetuates outdated investigative techniques.
(39:50) Leadership issue due to poor training prioritization.
(48:27) Workplace issues aren't first-time occurrences.
(51:20) Addressing manipulation concerns in interviews and training.
(57:20) Biases have both positive and negative aspects.
(01:03:34) Bias awareness essential for truthful conversations.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
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Escaping Conventional Wisdom | Steve Garcia | Ep. 77

Wed, 20 Nov 2024 03:00:00 -0400

In this episode, we dive into the necessity of adaptive leadership, the power of networks, and the importance of vulnerability in building strong, resilient teams with Steve Garcia. From challenging conventional wisdom to transforming strategic planning into strategic doing, we uncover indispensable strategies for thriving in today's fast-paced environment. Join us in uncovering the future of leadership and how to navigate and capitalize on emerging opportunities.

Timestamps:

(00:00) Introducing Steve Garcia
(08:07) Leaders must adapt quickly to rapid changes.
(15:13) Algorithms simplify life but need swift adaptability.
(16:18) Integrate strategy and execution for continual improvement.
(23:55) Vulnerability in leadership challenges traditional authority norms.
(31:50) Leaders should admit mistakes, encourage feedback openly.
(35:38) Leadership impact stems from social network connections.
(38:29) Introverts' impact, genuine connections, network positioning importance.
(44:48) Connect through proximity and shared interests, virtually.
(49:11) Manipulation's impact hinges on intention and technique.
(57:18) Focus on feelings, not just skills, for relationships.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
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Would You Like To Understand? | Harry Kraemer | Ep. 76

Wed, 13 Nov 2024 03:00:00 -0400

In this episode, we dive into the essential traits of effective leadership with expert guest Henry Kraemer. We explore the profound importance of humility, the value of genuine connections, and the principles of value-based leadership in guiding our teams and ourselves. From thoughtful feedback to fostering authenticity, we uncover invaluable insights to help enhance our leadership abilities and build a positive impact within our organizations.

Timestamps:

(00:00) Introducing Harry Kraemer
(08:20) Self-reflection, balance, confidence, ability ensure leadership.
(14:13) Develop a value-based legacy of significance.
(18:30) Reflect, prioritize, and determine leadership purpose.
(24:13) Polarization limits understanding; echo chambers reinforce biases.
(27:42) Changing opinions viewed negatively despite new information.
(31:07) Empathy fosters understanding and stronger connections.
(37:22) Do you engage meaningfully with everyday people?
(44:29) Collaboration over self-promotion ensures team success.
(48:06) Continuous feedback ensures no surprises in performance.
(54:59) Generational differences are profitable, not absolute truths.
(01:01:17) New book "Your Value-Based Legacy" supports charity.
(01:06:50) Choose trainings, get discounts, explore interviewing resources.

Links and Resources:

Sponsor Links:

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A Touch of Class | Joy Weaver | Ep. 75

Wed, 06 Nov 2024 03:00:00 -0400

In this episode, we dive into the transformative power of etiquette with Joy Weaver. We explore how mastering social skills, from handling first impressions to sophisticated dining etiquette, can significantly enhance our personal and professional relationships. Joy shares practical tips and memorable anecdotes that demonstrate the impact of soft skills on success. Join us in uncovering how excellence and integrity in everyday interactions can open doors to greater opportunities.

Timestamps:

(00:00) Introducing etiquette, excellence, and understanding nonverbal communication.
(08:42) Handling situations matters more than circumstances.
(13:13) People constantly observe and judge our actions.
(19:58) First impressions are crucial; kindness matters greatly.
(24:46) Active listening requires genuine engagement and information retention.
(27:39) Proper name tag placement and printing etiquette.
(36:52) Look professional; set positive example at work.
(38:45) Uses others for entertainment while traveling.
(46:08) Utensil etiquette tips: table setting and styles.
(48:46) Etiquette matters in construction through expectations.
(57:02) Dress code importance varies by event context.
(01:01:30) Build trust by comforting in low moments.
(01:03:42) "Life is a dance; empathy builds connections."

Links and Resources:

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Mine For the Truth | Matt Doherty | Ep. 74

Wed, 30 Oct 2024 03:00:00 -0400

In this episode, we sit down with Matt Doherty to dive into his unique take on leadership and personal growth. Matt shares powerful insights on aligning personal and company values, the importance of honest communication, and why thoughtful decision-making is essential. From coaching top basketball teams to advising corporate leaders, Matt’s journey is packed with lessons on building purpose-driven organizations and inspiring others. Join us as we uncover practical strategies for effective leadership, communication, and personal development in this engaging conversation.

Timestamps:

(00:00) Introducing Matt Doherty.

(07:57) Analytic nature: both strength and weakness. Influences?

(11:03) Continuous effort is necessary to maintain skill.

(15:35) Understand, adapt, surround with complementing team.

(20:03) Winning national championship requires effective leadership vision.

(22:34) Anticipate trends, seek truth, create a safe zone.

(27:17) Asking convenient questions may yield dishonest answers.

(30:26) We prioritize time for what we value.

(32:44) Great fulfillment found as Vistage chair, coaching.

(34:39) Who's your truth teller for honest feedback?

(38:50) Balance driver and influencer traits for success.

(43:50) Balancing coaching basketball and corporate executives.

(45:25) Leadership aligns personal and company purpose effectively.

(48:15) Engagement boosts potential; workfulness transcends duties.

(54:07) Decisions amplify life; hire for complementary strengths.

(56:15) Custom leadership programs for high-impact conversations.

Links and Resources:

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Admission Before Confession | Bobby Masano | Ep. 73

Wed, 23 Oct 2024 03:00:00 -0400

In this episode, we delve into the nuanced world of effective interviewing with special guest Bobby Masano, a seasoned investigator and Special Agent in Charge at the Federal Law Enforcement Training Center. We explore key techniques such as obtaining an admission before a confession, the strategic use of direct questions, and the paramount importance of building rapport with interviewees. From criminal investigations to everyday business interactions, we uncover invaluable insights that can elevate our communication skills, foster trust, and achieve desired outcomes. Join us as we unlock the secrets to mastering the art of strategic questioning and relationship building.

Timestamps:

(00:00) Introducing Bobby Masano.
(07:28) Military investigates sexual conduct for admissions first.
(11:27) Strategically use yes/no questions with evidence.
(16:30) Using direct questions can reveal truths effectively.
(24:16) Planning disadvantages removes excuses in negotiations effectively.
(27:37) Rapport as conversation, not just a step.
(33:38) Elicit questions for stronger, trustful confessions.
(38:09) Using subtle techniques for rapport-building yields benefits.
(44:22) Respectful questioning led to 15-year conviction.
(47:40) Substance abuse recovery led to mutual respect.
(55:20) Convince them it's beneficial to talk.
(01:01:23) He confessed and worried about HR's reaction.
(01:07:27) Thank listeners; try Human Tel training discount.
(01:08:40) Learn, qualify, and advance with certifiedinterviewer.com

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Going Through Life With Blindfolds | Chet Tart | Ep. 72

Wed, 16 Oct 2024 03:00:00 -0400

In this episode, we dive deep into the art of leadership communication with Chet Tart. We explore transformative techniques like engaging conversations, asking open-ended questions, and strategic success strategies. From compelling personal anecdotes to actionable advice, we uncover invaluable insights to become better leaders and communicators. Join us as we unlock the secrets of effective leadership and discover the power of meaningful dialogue.

Timestamps:

(00:00) Introducing Chet Tart.
(08:22) Emerson lit competitive spirit; met future celebrities.
(12:12) Former radio job led to Vistage involvement.
(19:21) Teachers emphasized communication: theater of mind, tonality.
(22:57) How do you help people find success?
(27:25) Clear communication, regular 1-on-1s, consistent feedback.
(35:31) Accountability, coaching, firing; curiosity is essential.
(40:48) Awareness and self-reflection improve business outcomes.
(46:26) Group gained strength by discussing failures together.
(49:11) Trust requires evidence; be cautiously skeptical first.
(53:55) "Walkthrough questions yield actionable organizational insights."
(01:03:14) Open-minded growth, shared wisdom, continual leadership development.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
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Build to The Moment | Sean McDonough | Ep. 71

Wed, 09 Oct 2024 03:00:00 -0400

In this episode, we have the privilege of exploring the nuanced world of sports broadcasting with seasoned commentator Sean McDonough. We uncover the vital importance of teamwork, preparation, and off-air relationship building that enhance on-air performance. From the subtleties of concise storytelling to the art of maintaining impartiality, this episode reveals invaluable strategies that can improve our communication skills in any context. Join us as we gain profound insights into the techniques that ensure seamless broadcasts and enrich our understanding of effective communication in high-pressure environments.

Timestamps:

(00:00) Introducing Sean McDonough
(08:56) Communication and relationship-building crucial for broadcasting.
(11:42) Producing ESPN/ABC events involves complex decision-making.
(18:03) Humanizing college players fosters audience connection.
(24:07) Sometimes, explanations necessary; some remain confrontational regardless.
(30:36) Broadcasters: Be authentic, balanced, or a homer.
(35:00) Avoid social media and build authentic excitement.
(42:06) Long baseball games allowed for more storytelling.
(45:31) Learn to tell concise, adaptable stories quickly.
(49:40) Describing sports accurately, engaging with storytelling.
(54:45) Lake Placid visit: learned luge, bobsled, name pronunciation.
(01:01:03) Connor McDavid distraught; exceptional broadcasting captured moments.

Sponsor Links:

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The First Liar Loses | Sara Lincoln | Ep. 70

Wed, 02 Oct 2024 03:00:00 -0400

In this episode, we dive deep into the significance of professional reputation and meticulous courtroom preparation with our expert guest, Sara Lincoln. We uncover essential strategies for building and maintaining credibility, the art of witness coaching, and the tactical use of evidence in litigation. From turning bad facts into strengths to mastering cross-examination, we reveal practical insights that are crucial for both legal professionals and anyone seeking to enhance their strategic communication skills.

Timestamps:

(00:00) Introducing Sara Lincoln.
(05:42) Treat every critical conversation like it's recorded.
(15:13) Strategic question setup is crucial for impact.
(20:21) Establish defendant's correct actions against malpractice exaggerations.
(24:35) Preparation traps contradicting witnesses on the stand.
(30:25) Organizing trial prep with good and bad facts.
(34:58) Fitting desired outcomes to existing perceptions, ignoring facts.
(39:40) Credibility is crucial for lawyers in courtrooms.
(44:00) Focus on convincing core jurors, not all.
(52:43) Judges discuss lawyer conduct and case decisions.
(57:43) Organizing evidence effectively for witness presentation.
(01:01:12) Encouraging confident, honest statements for winning case.

Links and Resources:

Sponsor Links:

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Create Opportunities For Conversations | Karin Hurt | Ep. 69

Wed, 25 Sep 2024 03:00:00 -0400

In this episode, we dive into the nuanced world of conflict resolution and collaborative conversations with our guest, Karin Hurt. Together, we explore how moving beyond binary responses, maintaining professional integrity, and choosing the right moments to assert our values can transform our interactions and relationships. From managing diverse teams to offering candid feedback, we uncover practical strategies that can enhance leadership and build trust. Join us in discovering essential techniques to navigate workplace conflicts and foster a more connected and productive environment.

Timestamps:

(00:00) Introducing Karin Hurt.
(05:32) Conflict deepens, worsens without communication and connection.
(10:40) Human experience universality surpasses initial expectations, collaborative understanding.
(19:11) Effective communication: deeper understanding of shared success.
(26:07) Importance of doing the work and trust.
(30:12) Success in conversations: control variables, manage body language.
(33:06) Monitor facial expressions and tone in virtual meetings.
(42:21) Intimidation prevents re-evaluating work priorities and tasks.
(44:48) Address priorities first; affirm ideas respectfully appears better.
(50:37) Determining when to leave: values clash, mental health, effort.
(57:50) Maintain composure to uphold a classy demeanor.
(59:32) Addressed conflict thoughtfully, highlighting business impact clearly.
(01:05:10) Learn about qualifiers and strategic communication techniques.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
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Torture is Counterproductive | Mark Fallon | Ep. 68

Wed, 18 Sep 2024 03:00:00 -0400

In this episode, we dive deep into the science and ethics of interrogation with experienced guest Mark Fallon. We explore the crucial differences between obtaining confessions and uncovering the truth, emphasizing the importance of research-backed interview techniques over outdated, high-stress methods. From his extensive career in counterterrorism to groundbreaking contributions to humane interrogation standards, we uncover strategies that not only enhance the accuracy of information but also uphold human rights. Join me in understanding how modern interrogation methods can transform our justice system and restore trust in law enforcement in this compelling episode.

Timestamps:

(00:00) Former counterterrorism director, author, interrogation expert Mark Fallon.
(08:01) Torture yields inaccurate information; historical methods effective.
(12:55) Torture undermines justice, causes long-term consequences.
(15:42) Social media hashtag hides Guantanamo's human rights issues.
(24:46) Gather truthful information for informed decisions efficiently.
(31:12) Post-9/11 study: bad information led flawed decisions.
(36:14) Research validates and improves interrogation techniques' effectiveness.
(40:04) Speaking at ICP conference about interrogation research advancements.
(43:39) Developed interview method used in hostage negotiations.
(52:07) Scientific grounding crucial for effective global policing.
(58:23) Science-based, ethical law enforcement is universally supported.
(01:01:18) Challenges and positive shifts in law enforcement.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
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Using Mindfulness to Improve Relationships | Angela Gala | Ep. 67

Wed, 11 Sep 2024 03:00:00 -0400

In this episode, we dive deep into the transformative power of presence and mindful listening with mindfulness expert Angela Gala. We explore the importance of non-judgmental listening, acceptance, and how these practices can enhance relationships and communication. From parenting to professional interactions, we uncover practical meditation techniques and insights into managing emotions and fostering authentic connections. Join me as we discover how to cultivate presence and acceptance to improve our lives and relationships in this enlightening episode.

Timestamps:

(00:00) Introducing Angela Gala.
(08:36) Goals hinder my ability to calm down.
(14:38) Teaching relaxation brings people back, not words.
(20:04) Worried about sitting properly due to pain.
(25:45) Struggled with posture; had tough conversation.
(29:41) Focused stillness and silence show deep engagement.
(35:23) Acceptance fosters ease and mutual understanding.
(39:36) Child's behavior misunderstood as intentional disrespect; it's developmental.
(47:37) Helping kids identify and manage their emotions.
(51:40) Son competes in grappling; reveals unexpected plan.
(54:51) Viewing challenges as opportunities for positive leadership.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
Humintell: Body Language - Reading People - Humintell
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Mastering Negotiation with Compassionate Curiosity | Kwame Christian | Ep. 66

Wed, 04 Sep 2024 03:00:00 -0400

In this episode, we delve into the transformative power of mindset and self-awareness in negotiations with expert guest Kwame Christian. We uncover the importance of viewing conversations as practice, using compassionate curiosity, and overcoming self-imposed stress to improve negotiation outcomes. From debunking common negotiation myths to exploring the psychology of anchoring, we unlock practical strategies that pave the way for continuous growth and improved negotiation skills. Join us in discovering the keys to mastering negotiations and becoming a better communicator in both personal and professional scenarios.

Timestamps:

(00:00) Introducing Kwame Christian
(05:50) Overcoming internal barriers with compassionate curiosity.
(09:47) Adapt, acknowledge, validate, ask, create, solve, flow.
(11:54) Importance of negotiation training and attribution bias.
(14:21) "How people misinterpret disrespect in interactions"
(19:18) Study yourself, win with the right mindset and techniques.
(21:46) Fight performance anxiety with a playful mindset.
(24:46) Demystifying negotiations and seeking mutual progress.
(27:46) Adaptation and flexibility in negotiating various situations.
(32:01) Anchoring bias in negotiation, power of influence.
(35:35) Great response, love talking to you.
(39:04) Negotiations: an information game with valuable offers.
(39:48) Conversations are opportunities to practice and learn.

Links and Resources:

Sponsor Links:

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Raising Resilience: Supporting a Special Needs Child | Jessie & Tregg Lindberg | Ep. 65

Wed, 28 Aug 2024 03:00:00 -0400

In this episode, we dive into the profound challenges and triumphs of raising a child with special needs with our inspiring guests, Jessie and Tregg Lindberg. We explore the vital importance of building a support system, harnessing nonverbal communication, and advocating for your child's unique needs. From understanding sensory triggers to navigating school systems, we uncover invaluable insights that offer hope and resilience. Join us in gaining a deeper understanding of empathy, effective communication, and the power of community support in this heartfelt and informative episode.

Timestamps:

(00:00) Introducing Jessie and Tregg Lindberg.
(07:22) Child struggles with writing, speech apraxia.
(15:54) How do you learn to support each other?
(17:02) Balanced dynamic between partners raising special needs child.
(23:51) Support system, outlet creation, faith, prioritize goals.
(31:28) Observing and asking questions to understand communication.
(37:16) Strong family units crucial for children's success.
(38:44) Evaluating trust of caretakers for special needs child.
(44:04) Advocating for child's needs in challenging situations.
(51:19) ARC job led to invaluable knowledge and advocacy.
(57:10) Unique definitions of resilience, patience, and gratefulness.
(01:04:43) Expressing courage, empathy, and advocacy for community.

Links and Resources:

Sponsor Links:

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Humintell: Body Language - Reading People - Humintell
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The Science of High Performance: Small Wins for Big Success | Aaron Salko & Kelly Johnson | Ep. 64

Wed, 21 Aug 2024 03:00:00 -0400

In this episode, we explore the transformative power of small daily wins and the science behind achieving high performance with our exceptional guests Aaron Salko and Kelly Johnson. We uncover the journey from overcoming time constraints to adapting high-performance routines amidst the challenges of parenting and everyday life. Together, we delve into practical strategies, the importance of creativity, and the continuous push beyond comfort zones for personal growth. Join us in discovering how to optimize performance and enrich your life through consistent, incremental steps.

Timestamps:

(00:00) Techniques for overcoming time fallacy and optimizing performance.
(07:12) Adopting 5 daily wins, becoming a renaissance.
(10:47) Adapting routines as life and family changes.
(17:35) Early morning training for achieving sports goals.
(22:44) Self-care, energy, mindset, and living a healthy lifestyle.
(30:14) Get up earlier and build momentum.
(34:28) Snooze button dislike, eating for mental acuity.
(38:12) Science shows creativity can be learned.
(43:50) Study finds correlation between happiness and weekdays.
(51:08) Critical mindset skills: open-minded, work ethic, perseverance.
(55:56) Striving for personal growth and balance.
(01:03:04) Discover your passions to find your starting point.

Links and Resources:

Sponsor Links:

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Creating Culture Through Ambition, Not Fear | Katherine Armstrong | Ep. 63

Wed, 14 Aug 2024 03:00:00 -0400

In this episode, we dive into the journey of high performance coaching consultant Katherine Armstrong. We explore the critical transition from fear to ambition, aligning purpose with strategy, and the emotional stages of the change curve. By examining the balance of caring and daring in leadership, we uncover how to foster trust, create secure bases, and drive successful transformations. Join us as we reveal the strategies for nurturing resilient, purpose-driven organizations and achieving meaningful results.

Timestamps:

(00:00) Introducing Katherine Armstrong.
(08:33) Leaders should understand individuals' needs before communicating.
(13:02) Resilience helps with grief in big changes.
(21:07) Embracing change while grieving what's left behind.
(23:39) Leaders instill safety through human connections.
(29:29) Uncover purpose, leaders sculpt and set aspirational goals.
(32:44) CEOs should lead initial company announcements effectively.
(38:15) Strategy rooted in future purpose drives impact.
(45:18) Emphasizing human element in organizational success with CEOs.
(51:09) Creating trust and shared interest resolves conflict.
(01:00:09) Gratitude for sharing valuable insights, creating ambition.

Links and Resources:

Sponsor Links:

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Co-Creating Strong Negotiations That Work | Simon Horton | Ep. 62

Wed, 07 Aug 2024 03:00:00 -0400

In this episode, we dive into the fascinating world of negotiation with expert guest Simon Horton. We uncover the importance of creating an experience, projecting strength, and co-creating the negotiation process for successful outcomes. From peace treaties to everyday negotiations, we highlight key strategies and insights that transform how we navigate persuasive conversations. Join me as we unlock the secrets to effective negotiation and persuasion, equipping ourselves with the tools to build stronger relationships and achieve win-win outcomes in both personal and professional settings.

Timestamps:

(00:00 Introducing Simon Horton.
(05:20) Testing rotation perception with a pen activity.
(11:10) Understanding half the answer leads to negotiation.
(14:25) 6 steps to help someone commit to change.
(16:41) Interviewed experts developed 6-step method for success.
(22:23) Build strength to foster a collaborative environment.
(23:18) SWAT team presence deters violence in hostage situations.
(29:55) Walmart's power play in negotiation tactics.
(33:39) Manage emotions for better outcomes, Colombian politician's example.
(35:14) Anguish, anger, decision, revenge, peace in Colombia.
(38:56) Maintain rapport by redirecting the conversation politely.
(43:38) Saying no, manipulating, intention, good, human nature.
(44:37) Defining good, consider impact, manipulate for good.
(50:35) Struggling on program, then finds unexpected inspiration.

Links and Resources:

Sponsor Links:

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Interrogation Equals Collaboration | Brett Ward | Ep. 61

Wed, 31 Jul 2024 03:00:00 -0400

In this episode, we dive deep into the art of interviewing and interrogation with seasoned expert Brett Ward. We discuss the critical importance of proper training, curiosity, and emotional composure in uncovering the truth. From law enforcement to everyday conversations, we reveal strategies to elicit accurate information, navigate pushback, and build meaningful connections. Join us as we explore the essential techniques for mastering communication, negotiation, and personal growth.

Timestamps:

(00:00) Introducing Brett Ward.
(07:06) Approach conversations without defensive emotions for collaboration.
(11:44) Honesty and navigating different personalities with maturity.
(18:17) Contract extension, experience over education, adaptability lacking.
(26:10) Insufficient training leads to potential failures.
(31:11) Focusing on game plan, growth, and maturity.
(34:34) Focus on goals, stay calm, understand emotions.
(38:23) Transitioning from interrogation to motivational, effective interviewing.
(47:12) Prepare for specific objections in employee relations.
(49:08) Study identified interrogation responses, adopted motivational methods.
(56:40) Maintained trust and communication through flexible decisions.
(01:00:28) Serendipitous meeting in New York spurred career.

Links and Resources:

Sponsor Links:

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Special Forces Leadership & Finding Your Voice | John Holland | Ep. 60

Wed, 24 Jul 2024 03:00:00 -0400

In this episode, we explore the compelling dynamics of leadership through the lens of John Holland, head coach at Mentally Agile Coaching. We dive into the power of mastering inner voices, embracing failure, and leading with core values. From understanding your boss's reactions to making decisions under pressure, we uncover practical insights that can elevate your professional journey. Join us as we unravel the essential strategies to become a resilient and impactful leader.

Timestamps:

(00:00) Introducing John Holland.
(08:00) Effective leaders make intuitive decisions under pressure.
(12:57) Military leaders emphasize core values, embrace transparency.
(21:49) Success can be accidental, self-reflection is important.
(24:31) Individual values are essential for decision-making.
(31:42) Team designed ideal candidate profile and interview questions.
(34:33) Soccer coach evaluates player's character for scouts.
(39:45) Identify mission, imagine boss's perspective, lead.
(45:59) Successful attorney not fulfilled, yearned to teach.
(49:10) Inner voice shapes actions and self-identity.
(55:26) Camaraderie in military training fosters teamwork.
(01:01:40) Learning from failure.

Links and Resources:

Sponsor Links:

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Empathetic Leadership After a Near-Death Experience | Michael Clegg | Ep. 59

Wed, 17 Jul 2024 03:00:00 -0400

In this episode, we have the pleasure of exploring the transformative journey of leadership with our expert guest, Michael Clegg. We dive into the importance of empathetic leadership, building trust, and connecting deeply with employees on both personal and professional levels. From overcoming personal trauma to achieving growth through a forward-thinking mindset, we uncover key strategies that can humanize leaders and enhance workplace engagement. Join me in unlocking the secrets to effective, compassionate, and future-focused leadership that drives lasting success.

Timestamps:

(00:00) Introducing Michael Clegg.
(06:12) Reflecting on life and making meaningful changes.
(13:34) Journaling, empathetic witness, creating space, non-judgmental.
(18:50) Impressions from TED talk, lack of communication.
(25:55) Changed mindset to future self transformed life.
(30:05) Creating Catalyst Academy to humanize leadership.
(33:36) First q12 survey question: know job expectations.
(43:11) Performance, development, and relationship meetings for coaching.
(46:11) Leaders connect employee purpose to work productivity.
(52:44) LinkedIn dominates professional networking with nearly 1 billion users, Microsoft acquisition signifies shift to digital.
(55:35) Stay active on LinkedIn to build presence.

Links and Resources:

Sponsor Links:

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Humintell: Body Language - Reading People - Humintell
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Growing a Business Through Trust & Transparency | Clint Greenleaf | Ep. 58

Wed, 10 Jul 2024 03:00:00 -0400

In this episode, we dive into the influence process and discover effective communication strategies with expert guest Clint Greenleaf. We explore key elements like timing, authentic listening, and understanding people's long-term goals to build trust and navigate business interactions successfully. From selling a company to connecting with a core audience, we uncover the profound impact of tailored communication across various mediums. Join me in learning how to enhance our influence, build lasting relationships, and achieve our business goals.

Timestamps:

(00:00) Introducing Clint Greenleaf.
(04:01) CEO admits to mistakes, seeks to change.
(07:09) Focus on creating opportunities through clear communication.
(09:40) Requesting extra time, lack of attention, security.
(14:57) Planning and foresight lead to better outcomes.
(16:11) Impact of harsh language on leadership style.
(22:06) Company sold, everyone keeps jobs, no layoffs.
(25:38) Convincing with empathy and understanding, not force.
(28:23) Timing key: Executives hear, change decision.
(29:53) New employee seeks long-term purpose and impact.
(33:14) Trick you into coming back, communication business, great communicator.
(38:06) Doctor Robert Whitfield emphasizes passion with purpose.
(40:56) Identify core audience, tailor content to them.
(45:45) Learn about customized programs for strategic communication.
(46:36) Expressing gratitude and well wishes for future.

Links and Resources:

Clint Greenleaf | LinkedIn
https://www.clintgreenleaf.com/
https://www.contentcapital.com/

Sponsor Links:

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Mentorship, Imposter Syndrome & Leadership Style | Sara Downing | Ep. 57

Wed, 03 Jul 2024 03:00:00 -0400

In this episode, we are thrilled to explore the importance of recognizing one's unique value in professional settings with our guest, Sara Downing. We delve into conquering imposter syndrome, seeking mentorship, and transitioning into leadership roles. Together, we uncover practical strategies for effective communication, building a personal brand, and contributing meaningfully in workplace interactions. Join me in discovering how to harness your potential and thrive in your career, gaining invaluable tips and inspiration along the way.

Timestamps:

(00:00) Introducing Sara Downing
(05:38) Listen, ask, understand, find confidence, speak value.
(11:43) Prepare before speaking, especially as a woman.
(17:59) Career coach helps with imposter syndrome fear.
(24:23) CEOs face loneliness, need to be careful.
(30:59) Experienced professional learning from younger generations.
(38:01) Nurturing curiosity in parenting with patience.
(42:21) Maintain genuine, helpful reputation in business.
(47:23) Be relatable, share stories, and be helpful.
(50:58) Simplify jargon, use plain language, allow Q&A.
(56:01) Active listening, honesty, and collaboration breed learning.
(01:03:00) Learn about customized engagement for leadership development.

Links and Resources:

Sara (Creech) Downing, FSMPS, CPSM | LinkedIn

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Lead With Courage: Bravery at Work and in Life | Ed Evarts | Ep. 56

Wed, 26 Jun 2024 03:00:00 -0400

In this episode, we dive into the essential art of managing difficult conversations with leadership coach and author Ed Evarts. We explore his groundbreaking book "The Bravery Trick" and uncover key strategies for embracing bravery moments, preparing for tough dialogues, and fostering an environment where open communication thrives. From handling apprehension to practicing empathy, we reveal invaluable techniques to enhance our interactions, build stronger relationships, and achieve successful outcomes. Join me in unlocking the secrets to courageous communication in both professional and personal settings in this insightful episode.

Timestamps:

(00:00) Bravery at work is saying tough things.
(06:05) Overcoming fear of difficult professional conversations enthusiastically.
(11:08) Offering recommendations, understanding life's battles.
(20:31) Ways to practice speaking effectively and confidentially.
(27:13) Focus on future actions for better outcomes.
(31:53) Encourage self-reflection and future-focused conversation.
(35:43) HR professional emphasizes adaptability and mindfulness in communication.
(40:17) Choosing future, timing, and venue for conversation.
(48:15) Appreciate feedback, accountability is key for growth.
(51:57) 96% missed bravery opportunities, training could help.
(59:27) Ed emphasizes building a consistent, feedback-driven culture.
(01:00:45) Learn about the International Association of Interviewers.

Links and Resources:

Sponsor Links:

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Positive Communication Science Every Leader Needs | Dr. Julien Mirivel | Ep. 55

Wed, 19 Jun 2024 03:00:00 -0400

In this episode, we explore the transformative power of positive communication with Dr. Julien Mirivel. We dive into techniques for reenergizing teams after set-backs, enhancing listening skills through physical behavior, and using open-ended questions to foster deeper connections. From practical tips to impactful strategies, we uncover how communication can shape identities and performance in the workplace. Join us as we reveal the keys to strengthening leadership and improving interactions in both personal and professional settings.

Timestamps:

(00:00) Introducing Dr. Julien Mirivel
(10:06) Effective communication vital for leadership, daily interactions.
(15:50) Positive leadership requires connecting and engaging with people.
(20:28) Team's impressive performance thanks to leader's influence.
(26:40) Start meetings with open-ended, curious questions.
(31:37) Intentional shift in questioning leads to curiosity.
(34:25) Ask employee for strengths and areas to improve.
(38:23) Carefully building trust through sincere compliments summary.
(48:35) Addressing personal and work issues through disclosure.
(51:20) Dealing with communication issues and problem-solving strategies.
(55:05) Leadership support through instrumental, emotional, esteem support.
(01:05:02) Communication shapes who we become, important insights.
(01:05:59) Check out humantell.com, certifiedinterviewer.com, inquasive.com.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
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Break the Mold: Lead With Trust and Performance | Ben Sands | Ep. 54

Wed, 12 Jun 2024 03:00:00 -0400

In this episode, we sit down with Ben Sands to discuss the foundational principles of aligning actions with beliefs. We uncover the importance of starting with "what" and "how," the impact of values on decision-making, and strategies to minimize regret and frustration in leadership. From defining clear expectations to fostering accountability, we reveal actionable steps to create a harmonious and high-performing organization. Join us as we unpack this episode's secrets to effective leadership and value-driven alignment.

Timestamps:

(00:00) Introducing Ben Sands
(07:23) Appreciate nontraditional approach, valuable lessons for work.
(14:41) Appreciate your initiative, risk vs regret.
(18:44) Leader's critical role is making consistently good decisions.
(26:14) Creating environment for honesty, aligning values-behavior.
(28:54) Values define us and guide our actions.
(36:40) Spouses define family values for children's behavior.
(39:06) Finding parallels between coaching youth and executives.
(46:07) Improving commitment by scheduling commitments in calendar.
(50:04) Discussion on accountability, actions, and working philosophy.
(55:27) Importance of personal why in strategy execution.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
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LAPD Crisis Negotiator on Resolving Conflict With Calm | Jonathan Pultz | Ep. 53

Wed, 05 Jun 2024 03:00:00 -0400

In this episode, we delve into the critical communication techniques essential for crisis negotiations with expert guest Jonathan Pultz. We explore the importance of staying calm, practicing patience, and understanding diverse needs to achieve positive outcomes in high-stress situations. From law enforcement to everyday business scenarios, we uncover valuable strategies that enhance communication, build trust, and foster mutual respect. Join me in uncovering these powerful techniques that can transform your personal and professional interactions.

Timestamps:

(00:00) Introducing Jonathan Pultz
(09:15) Addressing spontaneous decisions and their consequences.
(12:07) Crisis situations involve instrumental or expressive needs.
(18:01) Unity in conflict resolution leads to success.
(25:58) Interview and negotiation preparation is crucial. Maintain awareness.
(31:50) Others' ill-timed decisions interrupt your schedule.
(33:45) Rushing in crisis leads to resentment, problems.
(38:33) Athletes use routines to calm their minds.
(44:48) Limited info leads to false assumptions and expectations.
(50:09) Reader applies book lessons to business and family.
(54:39) Framework provides rational approach to navigating challenges.
(58:54) Take charge, get real information, and communicate.
(01:05:46) Earn a certification and improve your career.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
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British Investigator Shares Tools to Uncover Truth in Any Setting | James Harris | Ep. 52

Wed, 29 May 2024 03:00:00 -0400

In this episode, we immerse ourselves in the world of investigative interviewing and the critical nuances of building rapport and gathering evidence with James Harris. From a firm handshake to the strategic use of evidence, we dissect the elements that shape successful investigations and conversations.

By listening in, we uncover the key principles of empathy, ethical questioning, and the investigative mindset that can transform how we approach conversations and interviews. Join us in discovering the art of communication that transcends boundaries and fosters understanding in every interaction.

Timestamps:

(00:00) Introducing James Harris.
(05:09) "Professional curiosity and ABCs of investigation"
(14:07) Professional curiosity fosters active, open-minded listening.
(18:03) Wide range of questioning impacts communication significantly.
(25:41) Encourage story-telling and avoid leading questions.
(29:56) Cost benefit analysis of telling the truth.
(35:36) Interviews are recorded, but biases may exist.
(40:59) Seeking admissions with strong evidence during interviews.
(47:35) Active listening builds rapport and trust quickly.
(49:09) Shaking hands as a form of interaction.
(57:11) Investigating from an omniscient perspective, overcoming initial resistance.
(58:50) Strict laws protect vulnerable witnesses during interviews.
(01:07:21) Visit certifiedinterviewer.com for training and resources.

Links and Resources:

James Harris | LinkedIn

Sponsor Links:

InQuasive: http://www.inquasive.com/
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Negotiation Tips to Boost Confidence and Secure Fair Deals | Mike Inman | Ep. 51

Wed, 22 May 2024 03:00:00 -0400

In this episode, we explore the critical role confidence plays in successful negotiations with expert guest Mike Inman. We discuss the importance of having a backup plan, conducting thorough research, and adapting to different negotiation strategies. From business deals to everyday interactions, we uncover valuable insights that can maximize our negotiation skills and build stronger relationships. Join us in discovering how to harness these tools for more confident and effective negotiations in both our personal and professional lives in this enlightening episode.

Timestamps:

(00:00) Introducing Mike Inman.
(06:49) Negotiating value in deals, emphasizing top service.
(13:57) Comp plans based on margin drive sales.
(20:22) Understanding, applying, and being authentic with tools.
(23:18) Differentiate by talking differently, not bragging.
(27:48) Discussing buyer and seller perspectives in negotiations.
(34:04) Negotiators' self-image impacts the process outcome.
(40:51) Bob Nelson gives persuasive speech, mentions 6 Sigma.
(44:52) Respect in leadership resonated with ex-baseball player.
(49:28) Tense exchange leads to strategic marketing threat.
(54:03) Confidence is key in negotiation for success.
(01:02:09) Learn about the International Association of Interviewers.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
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Sales Leadership That Builds Culture and Drives Results | Al Jones | Ep. 50

Wed, 15 May 2024 03:00:00 -0400

In this episode, we sit down with Al Jones, a seasoned vice president of sales, to delve deep into the art of leadership and mastering sales techniques in today's challenging environments. We explore the crucial role of personal improvement, effective rejection handling, and the necessity of leading by example to inspire and elevate sales teams. From personal anecdotes about fostering potential in new hires to discussing the importance of resilience in the face of refusal, we uncover practical strategies that ensure long-lasting success in sales and leadership. Join us as we reveal the keys to becoming not just a successful salesperson but a remarkable leader.

Timestamps:

(00:00) Introducing Al Jones.
(07:01) Motivate others by connecting with their values.
(12:30) Sales leadership faces challenge in motivating execution.
(20:55) Leading by example, sharing life and work.
(26:02) Some feel unimportant, fear failure, lack motivation.
(27:49) Sales leadership is about resilience and action.
(32:22) Learning from rejection leads to future success.
(40:00) Challenges in transitioning sales to new products.
(47:05) Recognize goals, competition, and potential in sales.
(48:45) Son shows natural athletic talent during wrestling.
(55:35) Wishing to remember and apply what's learned.
(01:04:00) Learn about upcoming events and training programs.
(01:05:04) Seeking feedback for show and expressing gratitude.

Links and Resources:

Albert Jones | LinkedIn

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300+ Powerful Phrases to Resolve Conflict and Build Relationships | David Dye | Ep. 49

Wed, 08 May 2024 03:00:00 -0400

In this episode, we are joined by David Dye to dissect the nuances of resolving workplace conflicts through strategic communication. We delve into the importance of fostering understanding and empathy, and the role of effective questioning in steering conversations towards constructive outcomes. Drawing from David's extensive research and his upcoming book, we uncover powerful phrases and approaches that anyone can employ to navigate and mitigate conflict in professional settings. Join us in mastering the art of dialogue to transform tension into collaboration and enhancing workplace dynamics.

Timestamps:

(00:00) Introducing David Dye, conflict resolution, expert advice, tangible workplace strategies.

(08:50) Trends in workplace challenges for managers.

(16:09) Face difficult tasks head-on for personal growth.

(21:43) Examples of connecting phrases and expert insights.

(22:55) Clarify common objectives for workplace conflict resolution.

(30:52) Choose clarity and commitment for successful communication.

(37:21) Understanding system flaws and the importance of communication.

(43:06) Validating and respecting others' work and boundaries.

(44:37) Deep commitment to team success, project goals.

(53:39) Chapter 7: Say Goodbye, knowing when to quit.

(57:00) Understanding perspectives and questioning for clarity.

(01:03:05) Book available in multiple formats, free resources.

(01:08:36) Best online training in facial recognition and interviewing.

Links and Resources:

Sponsor Links:

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How to Build Teams That Consistently Wow Customers | Scott Wozniak | Ep. 48

Wed, 01 May 2024 03:00:00 -0400

In this episode, we join forces with leadership expert Scott Wozniak to dissect the crucial elements of building effective leadership teams and enhancing customer experiences. We delve into the significance of collaboration, setting clear expectations, and the art of providing impactful feedback that fosters growth and excellence. From personal anecdotes at Chick-fil-A to practical strategies for daily business operations, we uncover actionable insights that lead to sustained excellence and team cohesion. Join us as we explore these pivotal themes, equipping you with the tools to transform your own team dynamics and leadership approaches in this episode.

Timestamps:

(00:00) Introducing CEO and author, Scott Wozniak.

(06:25) Strategies for gardening and relationship management.

(15:20) Using scale as motivation towards healthier choices.

(18:02) Eliminating those who don't belong, self-selecting.

(21:43) Accountability earns respect in relationships, tough conversations necessary.

(30:16) Chick-fil-A employees are beloved and sought-after.

(34:28) Unsatisfied with wealth, always seeking more.

(41:02) Work culture: hiding work vs. teamwork dynamics

(43:57) Varied experiences in track and field competitions.

(51:41) Scott's book emphasizes the importance of culture and relationships.

(54:27) Leverage customer insights for exponential business growth.

Links and Resources:

Sponsor Links:

InQuasive: http://www.inquasive.com/
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How a BJJ Black Belt Fights School Bullying by Helping Victims and Bullies | Pedro Bisaglia | Ep. 47

Wed, 24 Apr 2024 03:00:00 -0400

In today’s episode, we join forces with Brazilian Jiu-Jitsu black belt Pedro Bisalgia to tackle the complex issue of bullying and the transformative power of martial arts. We delve into Pedro's inspiring journey from being bullied to empowering others, and how Jiu-Jitsu fosters self-confidence, humility, and resilience in children facing adversities. As we exchange stories and strategies, we uncover practical tools for guiding both bullies and victims toward positive behavioral change and personal growth. Tune in to discover how we can shape a more compassionate and assertive community through the disciplined teachings of Jiu-Jitsu.

Timestamps:

(00:00) Introducing Pedro Bisalgia.
(09:41) Jiu-jitsu as a tool against bullying.
(14:54) Teaching music and jiu-jitsu share similarities.
(17:22) Family bonds through jiu-jitsu, counters bullying.
(26:23) Students are asked to monitor and help.
(29:45) Jiu-jitsu teaches self-defense, confidence, and empathy.
(33:21) Gaining confidence through familiarity with stressful situations.
(40:40) Experienced martial artists are calm and unassuming.
(47:10) Reward good behavior, but punish when necessary.
(48:51) Support and caring build confidence in people.
(58:16) Words influence kids' behavior and self-perception.
(01:00:08) Jiu jitsu is for everybody, overcome fear.
(01:06:11) Developing well-rounded individuals through martial arts practice.
(01:10:41) Pedro's impactful conversation on bullying prevention.

Links and Resources:

Sponsor Links:

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Unlock the Untapped Potential of the Disabled Workforce | Lindsey Braciale | Ep. 46

Wed, 17 Apr 2024 03:00:00 -0400

In this episode, we welcome the inspiring Lindsey Braciale, an advocate and trailblazer in the employment of individuals with disabilities. We examine the significant advantages and untapped potential that hiring disabled employees brings to the workforce while tackling the barriers they face. Through Lindsey's innovative approaches at Advocations and discussions on the "dignity of risk," we unveil strategies that empower both companies and disabled individuals to flourish. Join us in embracing the diversity of talent and rethinking inclusivity for a more dynamic and humane workplace.

Timestamps:

(00:00) Introducing Lindsey Braciale
(09:05) Design for all, consider unintentional exclusions.
(11:08) Adapting jobs to be more flexible and accommodating.
(17:49) Ensuring information for the check-in process eases discomfort.
(22:40) Autism employees thrive with tailored support programs.
(28:02) Utilize visual cues for effective communication.
(36:37) Seeking entry points, leveraging connections for success.
(41:02) Supporting disabled individuals, empowering caregivers, and independence.
(46:24) People with disabilities lack workplace persona options.
(51:03) Embracing communication challenges, learning from others daily.
(54:13) Annual focus on retention, growth, and adaptability.
(01:00:35) Gratitude for sharing insights on workforce reintegration.

Links and Resources:

Sponsor Links:

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Science-Backed Techniques to Improve Your Listening | Graham Bodie | Ep. 45

Wed, 10 Apr 2024 03:00:00 -0400

In today's episode, we welcome Graham Bodie to dissect the complex world of effective listening and communication. We dive into the myths and realities of nonverbal cues and how to navigate the vast landscape of listening intelligence at both individual and organizational levels. By mixing personal anecdotes with rigorous studies, Bodie unearths actionable strategies to enhance one's ability to listen, connect, and advise with empathy and precision.

Timestamps:

(00:00) Introduction to listening intelligence and Graham Bodie.
(05:40) Understanding and adapting to diverse listening habits.
(13:35) Listening intelligence involves adapting to conversational partners.
(17:15) Understanding situational leadership and listening for effectiveness.
(27:13) Encourage problem analysis for effective advice giving.
(32:27) Understanding others without imagining their experience directly.
(37:14) Carefully validate perspectives without fully agreeing.
(41:42) Identify and address listening barriers for improvement.
(48:04) Cooperative principle: sharing relevant information in conversations.
(54:10) Nonverbal behaviors are hypotheses, not universal predictors.
(01:04:05) Website focuses on civil discourse in politics.
(01:08:45) Visit InQuasive.com for customized education and sessions, and check out The Disciplined Listening Method.

Links and Resources:

Graham Bodie on LinkedIn: www.linkedin.com/in/graham-bodie
Official Website of Graham D. Bodie, Ph.D.: grahambodie.com
Learn more about the Listen First Project: listenfirstproject.org
Discover the National Week of Conversation 2023: nationalweekofconversation.org

Sponsor Links:

InQuasive: http://www.inquasive.com/
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How to Think and Execute Strategically | Chuck Bamford | Ep. 44

Wed, 03 Apr 2024 03:00:00 -0400

In today's episode, we're joined by Chuck Bamford, who sheds light on the art of crafting and implementing business strategies that resonate across all levels of an organization. We discuss the power of equitable rewards, the symbiotic nature of culture and strategy, and the necessity of clear, role-specific communication for achieving alignment and success. Discover actionable strategies and practical insights that are crucial for outperforming competitors and delivering exceptional customer service. Tune in to transform your business approach and strengthen the foundations of your company's strategy.

Timestamps:

(05:25) 92% can't articulate organization strategy, communication is crucial.
(10:39) Stay off radar, adhere to strategy, big picture.
(18:09) Identify competitive advantages for a new restaurant.
(22:52) Consistency, even when poor, can be beneficial.
(29:21) Exxon and other companies can't compete.
(31:45) Implementing strategy through targeted organizational activities.
(40:57) Focus on competitive advantages, not everything else.
(47:33) Appreciative of your input, organization improved drastically.
(50:46) Encouraging communication and strategy alignment for success.
(55:40) Book "American Icon" details Ford Motor's turnaround.
(59:59) A unique strategy attracts and retains customers.

Links and Resources:

Sponsor Links

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What West African Drumming Teaches About Listening | Bill Scheidt | Ep. 43

Wed, 27 Mar 2024 03:00:00 -0400

In today's episode, we talk with Bill Scheidt, who shares the transformative power of West African drumming in fostering effective communication and leadership. We delve into the symbiosis of music and interaction, uncovering the essential art of listening to comprehend rather than respond, and the profound benefits of reciprocal respect in educational environments. As we explore these rhythmic insights, we discover practical tools that can amplify our ability to connect, empathize, and lead in any scenario. Join us as we tap into the rhythm of powerful communication and leadership lessons in this dynamic episode.

Timestamps:

(00:00) Introducing Bill Scheidt
(10:24) First time seeing African drumming in Africa.
(13:58) Teaching English revealed important, overlooked communication skills.
(18:20) Students show great respect for teachers in Africa.
(25:26) Eye contact meaning varies across cultures.
(32:20) Understanding harmony, technical ability, communication, mindfulness training.
(34:22) Mamady Keita, legendary musician, lived life musically.
(39:42) Using music to teach leadership to executives.
(45:17) Shift from thinking to playing to listening.
(49:44) Music accelerates learning through mindful engagement.
(59:03) Playing music has significant physical health benefits.

Links and Resources:

Sponsor Links

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Navigating Change and Building Culture | Mohamed Massaquoi | Ep. 42

Wed, 20 Mar 2024 03:00:00 -0400

In this episode, we engage with the insightful Mohamed Massaquoi on the gradual evolution of change, especially as it pertains to the AI revolution and organizational dynamics. We dissect the essence of strategic alignment, the value of psychological contracts, and the subtle art of influential leadership. Drawing from Massaquoi's diverse background in professional sports and industrial-organizational psychology, we uncover actionable strategies that foster trust and optimize performance in any team setting.

Timestamps:

(00:00) Introduction to Mohamed Massaquoi
(07:08) Adapt and prepare for uncertain changes confidently.
(16:26) Understanding a job's role, consistency, and goal alignment.
(21:20) Losing a hand brings emotional, and physical challenges.
(23:12) Post-sports career, acquiring education for credibility.
(31:03) Motivation shouldn't rely on short-term rewards.
(37:27) Employees contribute diverse skills to solve international problems.
(41:59) Fostering trust, accountability, and improvement in organizations.
(45:22) Tact and communication are essential for understanding.
(53:11) Encourage autonomy, provide guidance, and offer feedback.
(55:43) Clarity and vision lead to forward movement.

Links and Resources:

Sponsor Links

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http://www.inquasive.com/

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Developing a Peak Performance Mindset | Carlos Salum | Ep. 41

Wed, 13 Mar 2024 03:00:00 -0400

In this episode, we sit down with Carlos Salum, a leadership performance strategist, mental toughness coach, and author of The Glass is Full and a Half. Salum discusses his journey from growing up under a military regime in Argentina to coaching world-champion tennis players and executives globally. He shares insights on performing under pressure, designing breakthrough moments, and the significance of managing energy over time for peak performance. You do not want to miss Salum’s approach to overcoming obstacles and achieving success through disciplined listening, self-awareness, and creative thinking.

Timestamps:

(00:18) Unveiling Carlos Salum: From Military Regime to Coaching Champions
(03:21) Diving Deep into Mental Toughness with Carlos Saloom
(04:23) Mastering Self-Talk for Peak Performance
(11:08) The Power of Posture and Positive Self-Talk in Sports and Life
(16:26) Navigating Mistakes and Recovering for Success
(24:38) Breaking Through: Strategies for Overcoming Low Points
(30:03) Asking for Help and the Importance of Curiosity
(35:38) The Significance of Intrapersonal Communication for Breakthroughs
(37:37) Unlocking Focus and Enjoyment in Habit Development
(38:10) Tracking Ideal Performance: Physical and Emotional Factors
(40:11) The Power of Managing Energy Over Time
(41:25) Exploring Efficiency vs. Empathy in Communication
(42:24) The Essence of Managing Energy for Peak Performance
(51:26) The Journey of an Immigrant: From Argentina to Peak Performance Expert
(59:17) Applying Mental Toughness in High-Pressure Environments
(01:03:57) Closing Thoughts: The Importance of Clarity and Energy Management

Links and Resources:

Sponsor Links:

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http://www.inquasive.com/

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Leading Without Becoming a Hostage to Emotions | George Kohlrieser | Ep. 40

Wed, 06 Mar 2024 03:00:00 -0400

In this episode, we speak with George Kohlrieser, delving deep into the psychology of leadership and negotiation. We discover the transformative power of becoming a 'hostage-free' thinker, fostering psychological safety, and building emotional bonds both in personal and professional realms. Through George's profound teachings on secure base leadership and handling emotional triggers, we unearth critical strategies that empower us to inspire change and manage conflict effectively. Join us in this episode as we unlock the keys to emotional intelligence and the art of negotiation, driving toward personal empowerment and leadership excellence.

Timestamps:

(00:00) Introduction to George Kohlrieser
(07:29) Staying calm under stress.
(12:38) Perception shapes reality, focus on positivity.
(15:46) Investigator helps leaders understand their personal history.
(25:42) Understanding society, leaders and their past experiences.
(26:59) Bonding with those we disagree with is crucial.
(36:02) Secure base leaders find and provide safety.
(41:16) Leadership is about personal growth and understanding.
(42:15) Emotional intelligence connects to leadership and decision-making.
(48:10) Adopted twice, early trauma affects leadership abilities.
(57:24) Communicate nonjudgmental attitude, ask open questions patiently.
(01:00:40) Engage in bonding behavior, avoid command.

Links and Resources:

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
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http://www.inquasive.com/

Podcast Production Services by EveryWord Media

What Makes a Great Speaker and Engaging Presenter | Gail Davis | Ep. 39

Wed, 28 Feb 2024 03:00:00 -0400

In this episode, we sit down with the esteemed Gail Davis, a connoisseur of effective communication and meaningful relationship-building in the realm of public speaking.

Together, we peeled back the layers of audience engagement, from the importance of adaptability in speakers to the subtle yet powerful art of reading and responding to an audience's nonverbal cues.

Gail imparted knowledge crucial for anyone looking to hone their speaking skills, emphasizing that a true connection with the audience is rooted in authenticity and active listening.

Tune in as we unlock strategies to not only capture your audience's attention but to also leave a lasting impression that resonates beyond the stage.

Timestamps:

(00:00) Gail's expertise in speaker partnerships and insights.
(04:49) Effective speakers listen and are available when needed.
(08:47) Pre-event calls are crucial for success.
(11:55) Importance of language and body language in communication.
(14:47) Prioritizing client feedback for speaker improvement.
(19:32) Ensure setup doesn't affect the speaker.
(23:10) Control storytelling to avoid repetition.
(25:50) Negotiating to change the client's speaker choice.
(28:57) Careful, strategic approach to finding the perfect match.
(33:16) Acknowledge staff input for business growth and success.
(36:35) Effective communication leads to successful commitments and expectations.
(40:18) Booking priority based on history and relevance.
(44:35) Magic of fresh, current and best content.
(46:05) Acknowledge audience cues for effective communication.
(49:09) Monitoring audience engagement and response to speaker.
(55:19) GDA Speakers humanizes and markets speakers effectively.
(58:36) Learn about educational opportunities, networking, and more.

Links and Resources:

Sponsor Links

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)
http://www.inquasive.com/

Podcast Production Services by EveryWord Media

Decipher The World Around You In A Way That Makes You Wiser | Joe Navarro | Ep. 38

Wed, 21 Feb 2024 03:00:00 -0400

In this episode, we sit down with the renowned Joe Navarro. We decipher the subtle nuances of nonverbal communication and the essence of becoming an exceptional individual. Joe imparts his invaluable expertise on the mastery of observation, the art of prosocial behavior, and the critical nature of psychological comfort. We encounter crucial strategies for de-escalation and the importance of not jumping to conclusions about someone's honesty based solely on their behavior. Dive into this episode to equip yourself with the ability to read the world more wisely and forge deeper connections in every aspect of your life.

Timestamps:

(00:00) Joe Navarro, author of the bestseller, Be Exceptional, offers insights.

(08:49) Observing poker players' body language for tells.

(14:54) Exploring animal behavior in response to threats.

(20:34) Observe, assess, and trust your instincts always.

(28:40) Recognize emotions' priority in observing and assessing.

(30:09) The Emotional brain reacts quickly, overpowering logical thinking.

(39:58) Executives misled by myths, seeking to update.

(43:55) Understanding and using body language effectively.

(50:56) A comprehensive guide to body language behaviors.

(53:42) Mastery, self-control, and observation are key to exceptional success.

(59:39) Express appreciation, promote self-paced online training.

Links and Resources:

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)
http://www.inquasive.com/

Podcast Production Services by EveryWord Media

Crisis Negotiation Communication Techniques | Scott Tillema | Ep. 37

Wed, 14 Feb 2024 03:00:00 -0400

In this episode, I had the pleasure of delving into the intricate art of crisis negotiation communication techniques with expert guest Scott Tillema. We explored the profound impact of nonverbal cues, attentive listening, and understanding human behavior in high-stakes situations. From hostage negotiations to everyday business conversations, we uncovered invaluable insights that can be applied to enhance our communication, build trust, and achieve favorable outcomes. Join me in unlocking the secrets to effective communication and negotiation in both personal and professional relationships in this compelling episode.

Timestamps:

(00:00) Understanding emotions and communication in personal crises.
(07:05) Being aware of pressure and self-awareness.
(15:41) Challenge fairness, question acceptability, explore empathy's impact.
(19:50) Seeking validation and recognition for personal achievements.
(25:55) Hope for space travel and mutual respect.
(30:56) Ensuring sobriety before signing a legal document.
(35:15) Teaching FBI classes, emphasizing active listening importance.
(38:39) Intensely listening for hidden, unsolicited value.
(43:50) Visual vs. auditory impact on communication skills.
(49:47) Recognizing emotional vulnerability to foster effective communication.
(57:56) Person finds joy in messing with mind-reading.
(01:00:57) Recognize manipulation, create safety, speak in plurals.

Links and Resources:

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)
http://www.inquasive.com/

Podcast Production Services by EveryWord Media

How an FBI Agent Gets to the Truth Through Body Language | Jack Schafer | Ep. 36

Wed, 07 Feb 2024 03:00:00 -0400

In this episode, we dive deep into the world of observation and elicitation techniques with former FBI agent Jack Schafer. Through our conversation, we uncover a wealth of invaluable insights into building trust, reading nonverbal signals, and using psychology to elicit information. Schafer's expertise offers a unique perspective on how these techniques can be applied in everyday interactions, relationships, and even investigative work. If you're looking to enhance your communication skills, build better relationships, and gain an intimate understanding of human behavior, this episode is a must-listen.

Timestamps:

(00:00) Techniques for better understanding and communication explained.
(05:17) Tilting head communicates trust and friendliness.
(10:58) Struggle with awkwardness, find humor in it.
(16:20) Intentional actions create opportunities for conversation.
(22:15) Promoting authenticity in behavior for increased productivity.
(31:31) Develop rapport to increase confession probability in interviews.
(37:16) Direct flattery doesn't always work. Shields up!
(41:35) Create an environment to encourage open conversation. Elicitation.
(48:20) Empower conversation, add presumptive statements, keep composure.
(50:55) Demonstrated techniques to extract Social Security numbers.
(55:40) Doctor surprised by accessing machine, shares information.
(01:00:56) Developing trust creates rewarding long-term relationships.
(01:05:55) Visit certifiedinterviewer.com and inquasive.com for more.

Links and Resources:

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)
http://www.inquasive.com/

Podcast Production Services by EveryWord Media

How to Keep Our Children Safe at Home, at School and Online with Detective Rich Wistocki | Ep. 35

Wed, 31 Jan 2024 03:00:00 -0400

In this episode, we dive deep into the critical topic of protecting our children in the digital age with Detective Rich Wistocki. We’ll explore the red flags parents need to watch for, common mistakes to avoid, and tools and strategies to ensure our kids' safety online. From recognizing risky online behaviors to practical monitoring and communication techniques, this conversation is a must-listen for any parent or guardian. Join us as we uncover actionable insights to keep our children safe and secure in today's interconnected world.

Timestamps:

(00:00) Tips for open communication to keep kids safe.
(05:42) Gratitude for presence, focus on child safety.
(12:30) Parents must educate and monitor children online.
(19:43) Adults must not interact with underage social media users.
(23:27) Choose Android or Bark Phone for children.
(28:21) Balancing monitoring and independence in parenting.
(33:50) Beware of moving to private chat platforms.
(40:28) Social network abuse reporting and legal process.
(46:13) Discussing difficult events with children is crucial.
(52:16) ICAC detectives trained to find online predators.
(58:06) Moms can sense their kids' emotions.
(01:03:51) How can we keep kids safe?

Links and Resources:

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)
http://www.inquasive.com/

Podcast Production Services by EveryWord Media

How this Undercover Boss Built Multiple Champion Organizations | Jeff Dudan | Ep. 34

Wed, 24 Jan 2024 03:00:00 -0400

In this episode, we speak with Jeff Dudan, a visionary entrepreneur whose leadership principles have propelled multiple successful organizations and sports teams. Jeff emphasizes the transformative power of hands-on human involvement, the strategic importance of skilled partnerships, and the essentiality of professional management in building high-performing teams. From fostering an intentional culture and resolving conflicts to the role of emotional intelligence in leadership, Jeff provides practical guidance for anyone looking to create champion organizations and sports teams. Tune in to this episode to unlock the wisdom that can elevate your leadership and team-building skills to new heights.

Timestamps:

(00:00) Recognizing expertise, discussing impact as CEO.
(07:08) Pride in franchise's impact on employees, community.
(15:22) Passionate about franchise business and wealth creation.
(20:49) Create questions, stay curious, communicate effectively.
(27:13) Hire creatives for a more valuable workforce.
(32:42) NFL franchise CFO, experienced in finance.
(35:50) Skills and partnerships are key to success.
(42:08) Scaling a business: vision, people, resources.
(47:51) Developed coaching methodology for youth teams success.
(53:01) Install season plans, make personnel adjustments, coach autonomy.
(58:50) Prioritize high values, positively impact kids' lives.
(01:03:16) Tense football game ends with clever play.
(01:07:18) Interaction with former players during a game.
(01:14:56) Intentional, consistent culture for healthy conflict resolution.
(01:22:48) Appreciation for leadership and valuable quotes shared.

Links and Resources:

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)
http://www.inquasive.com/

Podcast Production Services by EveryWord Media

Embracing Diverse Stories for Leadership Growth with YPO Global Chairman | Raymond Watt | Ep. 33

Wed, 17 Jan 2024 03:00:00 -0400

In this episode, we dive into the power of storytelling and the value of multiple perspectives in leadership. As we unpack the leadership lessons from YPO Global Chairman, Raymond Watt, we discover the importance of empathy, vulnerability, and open communication. We learn how embracing complexity and understanding diverse stories can connect us and lead to personal growth. If you're looking to enhance your leadership skills and embrace personal growth, this episode offers valuable lessons and practical advice from a global thought leader.

Timestamps:

(00:00) Explore education and networking opportunities online.
(06:29) Learning and growth through connection and change.
(14:28) Trust comes from vulnerability and common experiences.
(19:27) Encourage listening, universal human experience, common connection.
(22:48) Supporting Abby emotionally through her business struggles.
(28:21) Misunderstood empathy, quick solutions are not enough.
(32:24) Pushing boundaries to be authentic and vulnerable.
(40:14) Recognize triggers, embrace vulnerability, and communicate openly.
(44:18) Desire for understanding and control in life.
(50:25) Board meeting outcome was good, but a member felt bullied.
(57:27) Assess, support, listen, adjust for bank manager loan.
(01:02:35) YPO facilitates personal growth and success.

Links and Resources:

www.ypo.org
Raymond Watt | LinkedIn

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)
http://www.inquasive.com/

Podcast Production Services by EveryWord Media

Build Credibility, Differentiate Yourself, and Earn the Job You Deserve | Loren Greiff | Ep. 32

Wed, 10 Jan 2024 03:00:00 -0400

In this episode, our guest Loren Greiff, shares invaluable insights for excelling in job interviews as a candidate.

From the importance of genuine relationship-building to beating hiring algorithms, Loren's expertise provides a comprehensive guide for navigating the interview process with confidence and authenticity.

Discover actionable strategies for showcasing your skills, developing communication agility, and standing out in a competitive job market.

If you're seeking to enhance your interview performance and secure the next step in your career, this episode is packed with valuable advice that you won't want to miss.

Timestamps:

(00:00) Introducing Loren Greiff.
(04:26) Candidate excitement backfires, leads to reprimand.
(08:45) Hiring manager's role and candidate's responsibility emphasized.
(10:41) Encourage hiring managers to clarify job impact.
(15:42) Sequencing effect: Beginning, middle dip, end.
(17:25) Importance of impact, metrics, vocal tonalities, soft skills.
(22:17) Focus on clear, succinct, value-driven communication.
(26:07) Update resume and LinkedIn to generate interest.
(27:37) "Show me, you know me" technique for connections.
(33:49) Visited an executive, discussed Corvette, office tactics.
(35:54) Job hunting requires visibility and confidence.
(40:41) Balancing the effort and reward for change.
(44:34) Impeccable timing led to former client's struggle.
(47:15) Career transition to mission-based role.
(48:55) Networking, content, and defeating hiring algorithms.
(54:29) Empowerment to learn and grow in a career.
(56:24) Sharing numerous ideas, strategies, and insights.

Links and Resources:

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

Understanding How and Why You Listen the Way You Do | Allison O'Brien | Ep. 31

Wed, 03 Jan 2024 03:00:00 -0400

In this episode, Allison O'Brien and Michael Reddington delve into the transformative power of effective listening and self-awareness in communication. From understanding different filters of listening to navigating high-stakes decision-making, we unearth invaluable insights for personal and professional growth. Through practical strategies and real-life examples, we illuminate the path to fostering genuine connections, achieving intended outcomes, and amplifying leadership impact. Join us in this episode to unlock the keys to enhancing your communication skills and elevating your leadership potential.

Timestamps:

(00:00) Allison O'Brien discusses improving listening and communication.
(07:09) Corporate communication trainer specializing in listening intelligence.
(11:57) Research shows 4 main listening habits.
(17:18) Listening intelligence: self-awareness of conversation dynamics.
(21:54) Effective listening leads to powerful problem-solving collaboration.
(31:23) Listen intently, be open-minded, and value diverse perspectives.
(35:56) Be aware of how you're perceived by others.
(43:16) Speaking without listening leads to ineffective solutions.
(48:37) Importance of listening for successful people.
(53:26) Engage people in the why, improve performance.
(56:07) Start with assessment, be present, avoid distractions.
(01:01:29) Explore emotional intelligence resources, certified interviewer opportunities.

Links and Resources:

allison@peakimpactconsultingservices.com
linkedin.com/in/allison-o-brien1
ECHO LISTENING PROFILE - ECHO Listening Intelligence | Denver & Boulder CO

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

Surprising Paths to Encourage People to Tell the Truth | Wayne Hoover | Ep. 30

Wed, 27 Dec 2023 03:00:00 -0400

In this episode, Michael Reddington and guest Wayne Hoover deliver powerful insights on the unexpected paths that lead to uncovering truth. From the art of empathetic interviewing to the impact of coaching and teaching, their conversation digs deep into the human connection and its pivotal role in successful interviews and interrogations. Gain valuable perspective on the importance of empathy, honesty, and strategy in communication, along with the profound impact of understanding and genuine connection. Join us as we unravel the secrets to building meaningful rapport and navigating difficult conversations with integrity and skill.

Timestamps:

(00:00) Introducing Wayne Hoover

(06:56) Impact of Certified Forensic Interviewer designation in interactions.

(16:07) Most people make regrettable choices based on circumstances.

(18:47) Emotions cloud judgment when parenting teenagers.

(26:13) What was the most important college class?

(28:18) Understanding theater helps with empathy and connection.

(37:34) Teaching vs. interviewing, resonating with an audience.

(39:38) Listening, tone, and eye contact are crucial.

(46:31) Encouraging critical thinking in teaching and coaching.

(52:08) Learning coaching skills translates to helping others.

(57:27) Unexpected connections lead to life-changing moments.

(01:02:01) Uses technique to elicit truthful responses effectively.

(01:06:49) Challenging moment leading committee with argumentative individuals.

(01:10:24) Expressing gratitude, sharing insights, and the importance of rapport.

Links and Resources:

Home - Wicklander-Zulawski (w-z.com)
Home (certifiedinterviewer.com)
Wayne Hoover CFI | LinkedIn
whoover@w-z.com

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

How to Attract, Retain, and Develop Loyal Customers with Retention Expert | Robert Skrob | Ep. 29

Wed, 20 Dec 2023 03:00:00 -0400

In this episode, host Michael Reddington and guest Robert Skrob delve into the crucial link between customer retention and effective relationship-building. Discover the strategies to go beyond traditional sales tactics, and explore the power of building lifelong relationships in the subscription model. Skrob offers invaluable lessons and practical advice for enhancing customer relationships and driving long-term success in the ever-evolving subscription business landscape.

Timestamps:

(00:00) Subscription benefits, high-value conversations, recognizing uniqueness.

(06:27) Pivot to for-profit subscription business

(16:12) Unique veteran-owned coffee brand.

(20:49) Build relationships before expecting commitments or results.

(27:04) Introduce, connect, inspire, and empower for success.

(30:15) Effective customer outreach builds trust and engagement.

(37:24) Understanding others' needs before your own.

(41:55) Importance of onboarding, building trust and relationships.

(48:52) Encourage caution when buying online for subscriptions.

(50:02) Customers are wary of subscription renewal notices.

(56:47) Utilize AI to provoke novel connections and ideas.

(01:03:32) Visit Humantel.com, eidashmagazine.com, and certifiedinterviewer.com.

Links and Resources:

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

How to Navigate Difficult Conversations in Family Businesses | Ed Hart | Ep. 28

Wed, 13 Dec 2023 03:00:00 -0400

In this episode, we have the pleasure of welcoming Ed Hart, a seasoned professional with extensive experience in family businesses and leadership. As the Senior Vice President of the Center for Family Businesses at First Bank, Ed brings his wealth of knowledge and expertise to our discussion. From navigating the unique challenges of family-owned businesses to fostering open communication and transparency, Ed sheds light on the dynamics and intricacies of leadership within these organizations. Join us as we explore the importance of recognizing strengths, embracing diversity, and fostering relationships in the context of family businesses.

Timestamps:

(00:00) Discussion with Ed Hart on family-owned businesses.
(06:25) Experiencing challenges, celebrating victories, and helping families.
(11:21) Open communication is key to resolving conflict.
(17:23) Understanding and observing others without speaking.
(22:27) Family businesses should prioritize family over business.
(28:16) Part-time job leads to unconventional shoplifting incident.
(36:32) Provide opportunities, support and resources for success.
(37:50) Encouraging problem solving and critical thinking skills.
(43:37) Leadership advice: Emphasize children's achievements, offer feedback.
(50:48) Frustration in career, advice on family businesses.
(57:17) Influenced by brand experts at First Bank.
(01:00:20) Explore certified interviewer association, forensic interviewer designation.

Links and Resources:

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

Marine Corps, Wrestling, and Jiu-Jitsu: Mindset for HR Leadership | Howie Boroughs | Ep. 27

Wed, 06 Dec 2023 03:00:00 -0400

In this episode, Howie Boroughs, a former Marine Corps officer and jiu-jitsu black belt, shares how wrestling, military service, and combat training laid the perfect foundation for a successful career in human resources. His unconventional journey from combat leadership to HR director at a Fortune 500 company highlights the importance of adaptability, lateral communication, and identifying potential in others. Gain valuable insights on leadership, hiring, and the transformative power of jiu-jitsu. This episode is a must-listen for anyone seeking unconventional career inspiration and practical HR strategies.

Timestamps:

(00:00) Fascinating conversation on leadership and understanding people.

(06:15) Marine Corps assignment offers cultural and personal growth.

(12:10) Transitioned from business operations to successful recruiter.

(19:47) Marine Corps and Army unite for joint operation.

(25:14) Lessons in trust, diplomacy, and cultural adaptation.

(27:03) Third country nationals support US military missions.

(36:05) Train, teach, guide, and support to develop leaders.

(40:20) Internal candidates scrutinized, external candidates given passes.

(44:13) Choosing Howie may solve short-term, but not long-term.

(52:42) Evolving thoughts through interactive, open-minded conversation.

(54:43) Ideas and athletic accomplishments.

(59:58) Learning Brazilian jiu jitsu.

(01:10:01) Encouragement to learn and succeed in training.

(01:10:58) Learning concepts, not just specific techniques. Mental/physical improvement, problem-solving, confidence, camaraderie.

(01:17:30) Howie shared valuable leadership insights and experiences.

Links and Resources:

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

Fostering Human-Centered Leadership to Drive Results Through Relationships | David Dye | Ep. 26

Wed, 29 Nov 2023 03:00:00 -0400

In this episode, host Michael Reddington and guest David Dye emphasize the importance of fostering human-centered leadership in driving results through relationships. They explore the pivotal role of relationships in driving results, combatting the allure of fear-based leadership, and fostering a culture of courageous dialogue. From personal anecdotes to professional insights, they provide a captivating discussion on the intersection of human-centered leadership, accountability, and compassionate communication.

Timestamps:

(00:00) Let's Grow Leaders, focuses on human-centered leadership and practical skills.
(05:41) Nonprofit work, mentoring, COO to CEO, leadership training, blogging.
(10:42) Author initially ignored, later married, the seminar attendee.
(16:35) Optimism and its influence on their life and work.
(25:44) Results and relationships can coexist even in tough decisions.
(30:09) Many people don't speak up with their ideas, lacking encouragement.
(33:09) Encourage leaders to ask specific, courageous questions for ideas and feedback from the team and frontline reps.
(40:37) Fear hinders leaders from implementing change
(42:50) Strive for a balance between clarity and curiosity in building an innovative culture.
(51:00) Fear of not getting credit for ideas hinders sharing in corporate culture; leaders should give credit to make a difference.
(52:58) Understanding the difficulty of confessing and empathizing with others.

Links and Resources:

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

How Great Leaders Achieve Outstanding Results Through Relationships | Christine McKay | Ep. 25

Wed, 22 Nov 2023 03:00:00 -0400

In this episode, negotiation strategist Christine McKay and host Michael Reddington delve into the intricate world of negotiations and the importance of building relationships. They discuss the power of empathy, transparency, and strategic process management in achieving mutually beneficial outcomes. McKay shares her expert insights on controlling emotions, evaluating behavior, and the significance of contracts in negotiation. Don't miss out on the opportunity to unlock the secrets to effective negotiation strategies with Christine McKay.

Timestamps:

(04:02) Introduction of a new product that visually represents contracts for easy risk assessment.
(09:03) Importance of having a negotiation process: saves time, generates revenue, crucial when dealing with large companies.
(14:22) Strategic value and leverage created by negotiation process and control; importance of not giving up too soon.
(16:18) Key aspects of negotiation: listening, adapting, transparency.
(24:07) Effective negotiators create room for exploration and reflection.
(37:15) Plan to move production to new plant, add a 3rd shift to existing plant.
(42:11) Negotiation is about connecting with people, showing empathy, and finding solutions beneficial to all.
(46:06) Not relying on body language to detect lies, but paying attention to microexpressions.
(49:53) Understanding others' reactions is more important than determining if they're lying, as it provides strategic intelligence for effective communication.
(54:24) Importance of understanding contract details like payment speed, margin, and potential impact on strategy.
(01:00:00) Appreciation for Christine's great ideas and three-step process. Links to book, website, and podcast included. Thanks to all listeners and sponsors.

Links and Resources:

Sponsor Links:

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

How to Build Strong Relationships Regardless of Your Personality | Julie Brown | Ep. 24

Wed, 15 Nov 2023 03:00:00 -0400

In this episode, networking expert Julie Brown emphasizes the power of strategic introductions. From leveraging existing connections to reaching out to dormant ties, she shares practical tips for building strong relationships. Join host Michael Reddington and Julie as they discuss the importance of networking for career success, navigating networking challenges faced by women professionals, and implementing cross-silo communication strategies within organizations. Discover the value of networking and the transformative impact it can have on your professional life.

Timestamps:

(05:33) Networking expertise developed inadvertently during fractional business development.
(13:22) MIT study suggests seeking solutions from diverse connections, avoiding homogeneity.
(17:19) Holistic networking approach, defining beyond job roles. Advocacy for a deeper connection through a list-yourself approach.
(23:46) Networking value not tied to title; everyone has influence. Building relationships opens doors to connections and opportunities.
(28:07) Gender differences in networks; strategic networking tips for diverse connections.
(31:36) Utilize strategic introductions, research, committees, and networking beyond events for effective networking.
(40:47) Employee retention and company culture; focus on internal networking, inclusive culture, and resource groups.
(45:08) Yoga for employees and establish resource groups.
(48:57) Exploring multiverses and creating frameworks for external decisions.
(56:14) Impressive interview handling, showcasing value.
(01:00:40) "This Shit Works" podcast.

Links and Resources:

Sponsor Links

Humintell: Body Language - Reading People - Humintell
Enter Code INQUASIVE25 for 25% discount on your online training purchase.
Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine
International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

Learn How to Hear What Your Customers Truly Need and Believe | Graham Drew | Ep. 23

Wed, 08 Nov 2023 03:00:00 -0400

In this episode, host Michael Reddington and guest Graham Drew delve into the power of customer feedback and effective listening in improving sales strategies. Graham, founder of Cognis Consulting, shares his expertise on gathering valuable information from customers and explains how it can lead to better partnerships, longer-lasting relationships, and problem-solving for buyers. With personal anecdotes, practical advice, and insightful discussions, this episode is a must-listen for professionals looking to enhance their sales effectiveness and understanding of the customer perspective. Join Michael and Graham as they uncover the strongest evidence: what your customers tell you.

Timestamps

(00:00:05) Meet Graham Drew, a business development and procurement expert.
(00:06:40) Graham's career journey: from global buying function to sales effectiveness.
(00:14:56) Graham helps sales teams understand the buyer's perspective.
(00:18:46) Sales professionals prioritize clients and results.
(00:23:38) Effective interview setup and open-ended questions.
(00:30:46) Understanding sales process delays and avoiding leading questions.
(00:34:52) Identifying disconnects in sales stories and expectations.
(00:42:05) Using customer feedback to drive change in sales.
(00:43:46) Success in engaging customers differently.
(00:50:43) Learning from professionals with diverse backgrounds.
(00:57:56) Factors considered in deals and their impact.

Links and Resources

www.cognis-consulting.com
graham@cognis-consulting.com
Graham Drew | LinkedIn

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Advocate for Disabled Adults On How They Taught Him to Be a Better Leader | David Casper | Ep. 22

Wed, 01 Nov 2023 03:00:00 -0400

In this episode, we're honored to have David Casper, the CEO of Union Diversified Industries (UDI), an organization dedicated to serving adults with developmental and intellectual disabilities.Throughout the episode, David shares his journey, emphasizing the importance of inclusion, understanding the challenges faced by disabled individuals, and the impact of even small gestures. UDI, with over 85 employed adults with special needs, is changing the narrative around disabilities. Whether you're a business leader, caregiver, or someone seeking a broader understanding, this episode offers valuable insights on leadership and the support of disabled adults.

Timestamps

(00:00:05) Introduction to David Casper, CEO of Union Diversified Industries.
(00:06:00) David's diverse career path, from fashion to managing a jewelry store and working with juvenile offenders, ultimately becoming the CEO successor at UDI.
(00:11:28) UDI employs disabled adults, focusing on enhancing lives and planning expansion into various sectors, with staff meetings centered around this goal.
(00:16:18) Helping a troubled juvenile defender transform by enabling them to ask without shame, emphasizing the challenges they face.
(00:24:01) Supporting artistic passions and investing in individuals, valuing unique abilities, and experiencing the emotional journey of caring for others.
(00:30:38) Adapting to others' communication styles for better connection.
(00:34:58) The importance of a diverse perspective for understanding and effectively communicating with individuals who may have different challenges or preferences.
(00:37:48) Preparing teams for change, identifying their needs, and helping them understand and implement change effectively.
(00:43:59) Bridging the gap with transparency and self-effacing humor when joining others' journeys.
(00:47:15) The benefits of inclusive education and providing opportunities and responsibilities to individuals with disabilities.
(00:52:33) Treating people with disabilities with respect, avoiding assumptions about their abilities, and supporting their meaningful work opportunities.
(00:58:00) Emphasizing the importance of supporting the success of employees with disabilities in the workplace under the ADA.

Links and Resources

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The WZ Non-Confrontation Interrogation Method & Why People Tell the Truth | Dave Zulawski | Ep. 21

Wed, 25 Oct 2023 03:00:00 -0400

Join us in this episode as we explore the world of non-confrontational interrogation with renowned guest Dave Zulawski. Delve into the genesis of his groundbreaking methodology, the ethical considerations in obtaining truthful information, and Dave’s personal journey from geology to a passion for non-confrontational techniques.

Timestamps:

(00:01:39) Dave’s significant impact as a mentor and friend.
(00:07:15) Transition from geology to a special agent for a railroad, becoming a polygraph examiner, starting a business.
(00:13:33) Personal journey from job changes to finding the non-confrontational approach after facing difficulties with lying and confrontation.
(00:26:10) Recognizing the importance of incorporating new ideas to protect individuals and avoid wrongful convictions.
(00:31:27) Three areas of ownership in investigations and interviews: evidence collection, interviewing techniques, and verification of information.
(00:37:23) The benefits of recording conversations for silent feedback.
(00:38:32) Valuable advice on setting up video statements and avoiding giving others control.
(00:44:18) The evolution of non-confrontational protection against various challenges, including training and evidence.
(00:50:10) A personal experience with top interrogators during an unexpected introductory statement.
(00:59:13) Reflections on bringing in new employees and trusting them to represent the company.
(01:03:03) Discussion of succession planning and financial challenges in their business.
(01:06:51) The considerations when starting a business, including value, reputation, trained staff, and internal transfers.
(01:14:25) Zulawski's impact on over a million people and society through solved cases and forged relationships.

Links and Resources

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Forensic Interviewer Uses Her Investigation Skills to Build Her Career | Stefanie Hoover | Ep. 20

Wed, 18 Oct 2023 03:00:00 -0400

In this episode, we explore the connections between investigative skills, sales, and leadership with Stefanie Hoover. We delve into the ethical use of persuasion, evaluation, and questioning techniques, emphasizing intent and motivation. Stefanie shares insights on building rapport, questioning information, and the parallels between interrogation and closing sales deals.

We also discuss handling dishonesty in personal life and fostering responsible behavior in children. Whether you're a salesperson, a leader, or simply interested in effective communication and decision-making, this episode provides valuable insights and practical tips. Dive in for a thought-provoking exploration of investigation, sales, and leadership.

Timestamps:

(01:08) Episode overview on applying investigation mindset, interview skills, and relationship-building across roles.
(04:39) Transition from loss prevention to forensic interviewing and eventually to sales.
(09:11) The importance of understanding how people react in their environment in business conversations.
(12:10) Ethical use of interviewing and persuasion techniques, focusing on intentions and motivations for better outcomes.
(14:41) Success in conversations relies on effective variable management and authenticity.
(18:58) The role of practice in interrogation success.
(22:23) Sales training emphasizes active listening and addressing customer needs.
(27:54) Strategic questioning through understanding the conversation and timing.
(30:46) Success through skepticism and thorough research.
(33:22) Challenges and advantages as a female interviewer.
(38:37) Balancing personal life and parenting to raise responsible children.
(40:18) Dealing with children's lies by finding alternative approaches.
(44:58) Connections with Wayne and Brooke.
(47:38) The importance of recording and analyzing interviews for skill improvement.

Links and Resources:

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How to Build Trust and Win Business Through Patience and Perseverance | Fred Edwards | Ep. 19

Wed, 11 Oct 2023 03:00:00 -0400

Today's episode explores the significance of patience and perseverance in personal and professional contexts. Our guest, Fred Edwards, brings extensive leadership and community service experience to the table. We discuss seeking validation, driving growth within organizations, and the role of organizational culture in progress. Tune in to discover how these lessons apply to various aspects of life, including diversity in teams, cultural understanding, and the power of active listening.

Timestamps

(00:00:47) Fred's influential leadership in community organizations and business.
(00:08:05) Transition from science to people-focused work preference.
(00:14:54) Importance of humility and situational awareness in leadership and sales.
(00:16:25) Challenges faced by technical experts in building relationships.
(00:24:00) Leadership awareness in corporate settings, allowing relevant responses and maintaining composure and respect.
(00:29:48) Value of saving face and respecting others in both Asian and American business cultures.
(00:33:36) Communication challenges in business decisions due to hierarchy, language barriers, and cultural differences.
(00:40:35) Impactful community involvement in education through the Union County Education Foundation.
(00:45:25) Attracting dedicated individuals through philosophy, expectations, and strategic vision.
(00:52:49) Problem-solving and commitment fulfillment through active listening and perseverance.
(00:55:31) Building trust in leadership through commitment follow-through and prioritizing others' concerns.

Links and Resources

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Former MLB Pitcher Shares the Lessons He Has Learned From Coaching Top CEO's | Pat Combs | Ep. 18

Wed, 04 Oct 2023 03:00:00 -0400

Welcome to another episode of "I See What You're Saying.” Our guest today is Pat Combs, an Olympic baseball champion turned successful behavioral development expert. Pat's journey, from winning a gold medal to coaching youth sports and business leaders through Teamalytics, is truly inspiring. Join us as we dive into Pat's experiences as both a player and a coach, and discover valuable insights from his book, "More Than the Score." We'll also discuss how Pat's coaching approach applies to various life aspects.

Timestamps:

(00:01:05) Engaging discussion with author Pat covering leadership, coaching, parenting, and concepts from his book.
(00:04:40) Former US Olympic baseball team member transitioned from baseball to ministry, then pursued a business degree, specializing in leadership and behavioral development.
(00:09:31) Coaches who genuinely care about players make a significant impact.
(00:13:36) Sports are about kids' development and life lessons.
(00:15:20) Importance of learning from mistakes and parental support in sports.
(00:19:35) Focus on talent development, hard work, discipline, and enjoyment rather than solely reaching college or pro levels.
(00:22:49) Techniques for encouraging kids to practice sports willingly.
(00:25:15) Building bonds and having fun with children through activities.
(00:28:24) Balancing individual talent with teamwork in sports and various environments.
(00:31:54) Transition from sports to business, mentorship, and behavioral changes.
(00:37:24) Trust, communication, and feedback in leadership.
(00:38:51) Building high-performing teams through positive environments, applicable in sports and corporations.

Links and Resources:

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Learn How Cultural Expectations Impact Critical Conversations | Philip Auerbach | Ep. 17

Wed, 27 Sep 2023 03:00:00 -0400

In this episode, we're diving into the world of cross-cultural communication, a skill that's absolutely crucial in today's global economy. Our guest, Philip, brings a wealth of international experience to the table, and he'll be sharing common communication slip-ups, cultural insights, and the importance of emotional intelligence in forging strong global connections.

Timestamps

(00:00:43) Introducing Philip Auerbach, global business expert on communication abroad
(00:07:41) American arrogance, cultural assumptions, language barriers, and communication differences.
(00:13:55) Tailoring praise and criticism: Asians self-deprecate for modesty, Americans may lack confidence. Adapt responses based on the situation.
(00:18:46) Translation agency brochure claims superiority but sounds arrogant when translated; AI lacks cultural understanding.
(00:21:39) Pride in association and government propaganda are not unique to the United States.
(00:27:44) Discussing the offense caused by disregarding hierarchy and assuming equality in relationships.
(00:35:39) Japan: Importance of business card etiquette, attire (jacket/suit); other cultures emphasize trust-building through conversation before business talks.
(00:39:26) Cultural awareness enhances global communication; adapt to diverse audiences, personalize communication, acknowledge cultural impact on styles.
(00:43:09) Working lunch fosters trust through proper etiquette and personal interactions before business discussions.
(00:51:04) Writing advice: Be humble and precise, avoid arrogance.
(00:56:46) Translation and AI limitations due to context and outdated knowledge, potential accuracy and assumption risks.

Links and Resources

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Learn How to Lead Yourself, to Lead Others Better | Stacy Wood | Ep. 16

Wed, 20 Sep 2023 03:00:00 -0400

In this episode, we are joined by Stacy Wood, the founder of Through the Woods Consulting, an executive coach, speaker, and author. Together, we'll explore the cornerstones of self-leadership and how they can empower us to become better leaders of ourselves, as well as the unique challenges women face in the professional landscape. Plus, find out how Stacy's passion for horses adds a powerful dimension to her coaching methods. Prepare for an inspiring and thought-provoking conversation.

Timestamps:

(00:00:06) Stacy Wood, founder of Through the Woods Consulting, is an executive coach and author specializing in women executives.
(00:08:31) Self-leadership is crucial and often overlooked in traditional leadership training. The four-step model.
(00:15:47) Importance of women in integrated groups, overcoming self-doubt, prioritizing personal needs for success.
(00:21:23) Men and women experience unfairness differently, often mistaking focal for causal. Women may be more susceptible due to stereotypes and expectations.
(00:29:17) Horses teach communication through energy and body language.
(00:36:30) Horses teach alignment of thoughts, energy, and body language to build trust and lead effectively.
(00:41:20) DISC workshop focuses on flexible communication styles and tailoring messages.
(00:50:22) Exploring self-leadership, emphasizing small daily actions and following one's own path.
(00:54:14) Importance of reading a book on self-leadership and understanding it can't solve all problems.
(01:00:30) Stacy shares leadership journey, self-leadership, DISC profiles.

Links and Resources:

Own Your Journey: Daily Lessons in Self-Leadership
Welcome (ttwoods.com)
stacy@ttwoods.com
Stacy Best Wood | LinkedIn

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Doug Meyer-Cuno Teaches How He Learned to Build, Evolve and Exit His Company | Ep. 15

Wed, 13 Sep 2023 03:00:00 -0400

In this week's episode, we sit down with Doug Meyer-Cuno to discuss the importance of genuinely investing in our employees and empowering them for growth and success. Doug Meyer-Cuno, renowned for his leadership skills and authorship of "Empowered Leadership," shares his wisdom and experiences as the former CEO of Carolina Ingredients. Join us as we explore effective strategies for inspiring and motivating employees, building a strong company culture, balancing individuality within the organization, and effective leadership through trust and mentorship.

Timestamps:

(00:06) Introduction of Doug Meyer-Cuno, founder of Carolina Ingredients and author of "Empowered Leadership".
(10:02) Importance of being objective as a CEO and changing management style.
(14:16) The significance of establishing SOPs and templates for guidelines and empowering employees.
(18:07) Building trust and empowering employees for organizational growth.
(25:04) The importance of culture and shaping it intentionally as an entrepreneur.
(35:39) Creating meaningful connections with employees through alignment of values, mission, and priorities.
(44:09) Understanding the roles of a boss, coach, and mentor in leadership.
(50:05) Acknowledging and learning from mistakes as a CEO.
(00:56:01) Investing in, inspiring, and empowering employees for success.
(01:01:00) Summary and appreciation for the conversation and the guest's contributions.
(01:04:25) Thanks to Doug and the listeners, encouragement to engage with guests and sponsors, and closing remarks.

Links and Resources

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HR Expert Tells How to Achieve a Level of Evolved Engagement With Your Team | Jason Collett | Ep. 14

Wed, 06 Sep 2023 03:00:00 -0400

In this episode, we welcome Jason Collett, CEO of Adaptivity, a dynamic leader with a background in fortune 100 leadership, entrepreneurship, mountaineering, and music. We explore rising to the level of evolved engagement, ownership mentality at work, the effects of negative boss behaviors, and the potency of effective communication. Join us for invaluable insights to boost your professional journey.

Timestamps

(00:06) - Introducing Jason Collett, CEO of Adaptivity.
(05:52) - Meeting people where they are, strengths, weaknesses.
(10:18) - Stepping up professionally boosts control, confidence, and enables growth.
(15:25) - Don't stand still. Climbing a mountain, building a business.
(20:23) - Learn from mistakes. Value tough experiences.
(25:24) - Czech Republic experience and the importance of continual communication.
(30:54) - Understanding negative boss behavior.
(37:44) - Avoid imitation, focus on opportunities.
(39:52) - The importance of patience, empathy, and communication responsibility.
(44:49) - Tech layoffs, support offer outcome, insights gained.
(49:25) - Unexpected executive coach role, career confidence booster.
(52:39) - Finding passion by living intentionally.

Links and Resources

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How to Effectively Communicate in High Stakes Moments with Expert Vanessa Vaughn Matthews | Ep. 13

Wed, 30 Aug 2023 03:00:00 -0400

Today we welcome Vanessa Vaughn Mathews, the founder and chief resilience officer of Asfalis, a prominent business resilience advisory firm. Vanessa shares her experience surviving a "perfect storm" and how it propelled her into the field of crisis management. She works with Fortune 500 and mid-size organizations across the country, helping them navigate through crises and develop strategic responses. With her unique perspective and expertise, Vanessa is the perfect guest to shed light on the crucial topic of communicating through crisis. You do not want to miss this episode on how to effectively handle challenging times.

Timestamps:

(00:00:06) Introduction Vanessa Vaughn Mathews, a crisis management expert.
(00:06:06) Vanessa shares her journey into the field of crisis management, which began with her personal experience surviving a tornado.
(00:08:05) Business resilience is the ability of an organization to recover quickly from disruptions.
(00:14:29) The importance of taking a pause and responding strategically in times of crisis.
(00:15:52) The transportation crisis in Charlotte serves as an example of how a crisis can impact businesses and individuals.
(00:21:59) The power of sharing and motivating others to make positive changes.
(00:26:49) Personality plays a significant role in the effectiveness of crisis management teams.
(00:32:11) Great leaders possess the ability to listen and understand the needs of their businesses.
(00:36:20) Trust, transparency, and effective communication are key in filling gaps and addressing fears and stress during a crisis.
(00:40:30) Vanessa shares her experiences with racism in corporate America and highlights the importance of accountability.
(00:46:48) The power of listening is emphasized, and it is noted that true qualifications extend beyond paper certifications.
(00:52:41) Our perspectives can evolve when we actively listen and learn something new.

Links and Resources

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Irish Senator & CEO Teaches How He Leads & Persuades to Gain Commitments | Padraig O'Cedieh | Ep. 12

Wed, 23 Aug 2023 03:00:00 -0400

In this episode, we go on a truly transformative journey through the worlds of decision-making and forgiveness. We're lucky to have a special guest, Padraig O'Cedieh, who brings his unique insights to the table. He dives into the significance of making thoughtful choices and the potential pitfalls of acting on impulse. Drawing from his experiences as a former Irish senator and a successful entrepreneur, O'Cedieh sheds light on authenticity and the power of sticking to our values.

Timestamps:

(00:00:06) - Introduction to Padraig O'Cedieh
(00:06:49) - Convincing politicians, drafting a bill, and leading to support from politicians across party lines.
(00:12:51) - Importance of embracing failure, separating oneself from business, resilience.
(00:20:11) - Irish pubs in Monte Carlo and the importance of their staff.
(00:23:58) - The importance of having a secure base of people who give you energy, and encourage the impact you make in the world.
(00:31:54) - O’Cedieh’s working-class background, his parents' migration to England, and his love for teaching and facilitating learning.
(00:36:40) - Be cautious when assessing relationships, be careful who you trust.
(00:47:46) - Bringing in a magician to emphasize that appearances can be deceiving.
(00:53:47) - People, not companies, grow. Create an environment for growth. Seek collective feedback.
(01:00:53) - Richard Moore, a blind man who was blinded by a British Army officer at the age of ten, forgives his attacker and has a charity called Children and Cross helping African girls.
(01:11:59) - The International Association of Interviewers offers interviewing resources, legal updates, member benefits, and the certified forensic interviewer designation process.

Links and Resources:

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Scientist on Truth and Deception Teaches How to Evaluate Communication | Dr. Tim Levine | Ep. 11

Wed, 16 Aug 2023 03:00:00 -0400

In today's episode, we're joined by Dr. Tim Levine, a leading expert from the University of Alabama at Birmingham, who delves into the intriguing world of deception, persuasion, and credibility assessment. Uncover the secrets behind false confessions, explore motivations for lying, and gain insights into detecting deception. Tune in as we unravel the complexities of truth with Dr. Levine.

Timestamps

(00:00:06) - Introducing Dr. Tim Levine, a respected professor at the University of Alabama, known for research on deception and persuasion, highlighted by his book Duped.
(00:09:57) - Deception detection studies reveal people's slight edge in spotting lies, driven by truth bias, while honesty predicts accuracy; skepticism and motives to deceive raise suspicion despite honesty's importance.
(00:16:37) - Exploring the weight of compliments, motives, deception, ambiguity, and high-stake contexts in communication.
(00:23:54) - Information asymmetry's strategic advantage, testing honesty with known answers, and online research for situational familiarity.
(00:27:12) - Non-verbal cues impact judgments, as confidence might mask dishonesty; interview context and decision-making misconceptions highlighted.
(00:36:58) - Communication is often improvised, debunking strategic myths; scripted conversations contrast with revealing unscripted ones.
(00:39:04) - Exploring false confessions and strategies to prevent them, focusing on truth, avoiding incentives for lying, and external validation.
(00:44:44) - Emphasizing the importance of truth-seeking, evidence withholding, rapport-building, and post-confession evidence gathering.
(00:54:30) - Frequency of lying varies, driven by contexts and motives, with a focus on understanding underlying circumstances.
(01:03:11) - Duped, accessible on Amazon, offers insights beyond paywalled studies, addressing issues with the academic journal system.
(01:06:19) - Wrapping up with gratitude for the guest and sponsors, highlighting the podcast's focus on valuable perspectives and communication.

Links and Resources

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Wildly Successful CEO Built His Career by Prioritizing Other People’s Needs | Rudy Karsan | Ep. 10

Wed, 09 Aug 2023 03:00:00 -0400

In this episode, Michael Reddington engages in a compelling conversation with Rudy Karsan. Rudy shares profound insights about valuing others and understanding the neuroscience behind self-perceptions impact on relationships. We then delve into the dynamics of love, fear, and their roles in shaping interactions, and discover how prioritizing love can foster healing, creativity, and nurturing connections. Rudy's wisdom extends to embracing curiosity, pursuing comprehension over mere acceptance, and finding happiness through growth. Uncover the significance of authenticity, adaptability, and continuous learning in the business world.

Timestamps:

(00:00:06) - Introduction to Rudy Karsan
(00:11:26) - Explore brain reactions to words, suggesting the self as a left-brain construct. Learning from others is key.
(00:20:35) - Understanding the value of listening and the strength that lies in communication.
(00:25:45) - Fear and love dominate; tapping into love, judgment's role, forgiveness in communication, alternative behavior solutions, and firm statements.
(00:32:28) - Growth from experiences, not self-importance. Openness to new ideas, meaningful interactions, and listening yield joy.
(00:38:02) - Find happiness in basic needs, curiosity, understanding, and mindful interest.
(00:46:02) - Prioritize service, love, not seeking validation. Appreciate ethos and interconnectedness.
(00:55:43) - Learning thrives in pivots, flexibility, and authentic engagement. Words matter, strong bonds turn problems to joys. Trusted partners prevent bad decisions.
(01:02:40) - Learned a life-changing lesson from our meeting.
(01:04:49) - Concluding sentiments and statements.

Links and Resources:

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FBI Spy Recruiter Teaches How to Build Strong Relationships | Robin Dreeke | Ep. 9

Wed, 02 Aug 2023 07:49:00 -0400

In today's episode, we have a special guest joining us, Robin Dreeke, a former marine corps officer and FBI special agent. Robin has an impressive background in catching spies and has now transitioned into teaching executives the art of building relationships based on trust. Get ready to uncover the secrets behind effective communication as Robin shares his insights from his time in the FBI, Marine Corps, and teaching high-level executives. Robin's People Formula has helped countless individuals and teams achieve quick, measurable results and maximum success. Whether you're a newly promoted leader, executive, sales team member, or customer relations specialist, Robin's proven strategies will help you excel.

Timestamps:

(00:00:23) - Robin, a former marine corps officer, FBI special agent, and intelligence specialist, founded People Formula, hosts the Forged by Trust podcast, and authored 3 books.
(00:05:17) - Importance of being outwardly focused and recruiting allies in sales and leadership, sharing personal experiences of overcoming challenges and building trust.
(00:13:23) - The importance of empathy, letting go of agendas, being curious, and understanding others' perspectives.
(00:18:46) - Discussing narrative answers, the power of word choice, and empathy in conversations.
(00:27:07) - Bullying leaders lack empathy, while problem solvers take action and practice self-accountability.
(00:32:51) - Recruiting spies is about building trust, understanding priorities, and solving personal challenges.
(00:40:20) - The key to building strong relationships and trust is being open, honest, transparent, and vulnerable.
(00:47:13) - Importance of understanding different perspectives and avoiding judgment to connect and grow.
(00:52:48) - Robin’s experience with a behavioral analysis team, focusing on building trust and the six signs of predictable behavior.
(00:59:15) - Prioritizing nonverbal communication and building rapport through congruence and forward communication keys.
(01:03:38) - Let go of deception, prioritize making others feel safe, be open to criticism, and seek a mentor with objectivity.

Links and Resources:

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How to Shift Our Egos and Improve Our Listening Skills | Brittney-Nichole Connor-Savarda | Ep. 8

Wed, 26 Jul 2023 03:00:00 -0400

In today's episode, host Michael Reddington engages in an insightful conversation with Brittney-Nichole Connor-Savarda, founder of Catalyst 4 Change.

Join us as we discover the power of self-awareness, compassion, and understanding in our interactions with others. Explore the role of ego in hindering effective communication and learn how recognizing and addressing our own traumas can transform our relationships.

Brittney shares her expertise on emotional intelligence, providing valuable insights to improve your communication skills and enrich your connections.

Ready to delve deep into the world of emotional intelligence? Tune in now to listen!

Timestamps:

(00:00:19) - Brittney’s personal journey that led her to explore emotional intelligence and found her own business.
(00:07:30) - Exploring different approaches to interrogation techniques.
(00:12:44) - Research reveals the challenge of letting go when it comes to ego.
(00:18:20) - Intuition plays a guiding role, shaping intentions through emotions.
(00:23:51) - The transformative "progressive enlightenment" model, involving believing, knowing, doing, and being.
(00:29:10) - Experience molds intuition and influences decision-making.
(00:38:26) - Cultivating authenticity and self-improvement starts with self-awareness.
(00:42:58) - Discovering one's authentic self transcends labels and justification.
(00:52:24) - Overcoming labels and ego is key to understanding one another.
(00:56:28) - Embracing silence and eye contact reduces criticism and enhances communication.
(01:03:08) - Exciting updates ahead, including a new magazine, coaching program, and second book.
(01:05:40) - Find helpful links in the show notes, get a preview of the next topic, express gratitude, and hear from our sponsors.

Links and Resources:

Sponsor Links

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Learn How to Maximize Your Human and Professional Performance | Aaron Salko | Ep. 7

Wed, 19 Jul 2023 03:00:00 -0400

In this episode, we sit down with the incredible Aaron Salko, who takes us on an inspiring journey from waiting tables to becoming a regional sales executive and mentor.

You'll discover how Aaron's relentless hard work, dedication to learning, and adaptability propelled him to success. Prepare to be amazed as we delve into the power of high-performance skills that can be taught and mastered.

Together, we'll explore the nine stratums of performance, unlocking the path to mastery in any field. Whether you're in sales, leadership, or entrepreneurship, this episode is a goldmine of valuable insights to elevate your performance to new heights.

Timestamps:

(00:00:06) - Join us as we welcome high-performance expert Aaron Salko
(00:05:59) - Explore the author's early work experiences, lessons on making money, kindness, and work ethic, overcoming challenges, and finding success as a regional sales manager for 22 years.
(00:11:49) - Parallels between waiting tables and sales, emphasizing engagement, approach, and attentiveness.
(00:18:54) - Learn how to maintain focus and avoid interrupting others.
(00:26:41) - A pivotal career mistake of wanting to become a manager without earning the trust of the existing team, leading to a shift in focus towards teaching processes.
(00:30:06) - The importance of hiring high-performing individuals with specific skills, the need for professional coaching, and improved interviewing techniques.
(00:36:36) - The significance of critical skills, soft skills, and the potential for anyone to achieve high performance.
(00:46:40) - Explore the motivation behind writing a book during the COVID pandemic, sharing sales strategies, and the value of mentorship in impacting lives.
(00:54:22) - The nine stratums of performance, ranging from unawareness to mastery.
(01:00:48) - Discover the holistic approach of the 9th Stratum, offering simple daily tactics for immediate performance improvement.

Links and Resources

Aaron Salko | LinkedIn

Sponsor Links

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Negotiation Expert Shares How to Facilitate Conversations About Race | Kwame Christian | Ep. 6

Wed, 12 Jul 2023 03:00:00 -0400

In this episode, we welcome guest Kwame Christian, the founder and CEO of the American Negotiation Institute. Together, we dive into the challenging topic of having difficult conversations about race, with a focus on Kwame's most recent book. Offering practical tips and strategies for developing conversation skills, Kwame's expertise in negotiation makes him the perfect guest for this episode. We discuss the fear and exhaustion that can surround these conversations, but emphasize the importance of tackling them to foster progress.

Kwame's three-step framework for internal and external negotiation provides stability and guidance in these conversations, while the power of empathy and understanding is also explored. Listen now to gain valuable insights and strategies for navigating difficult conversations about race with empathy and understanding.

Timestamps

(00:00:09) - Kwami Christian, founder of the American Negotiation Institute, is introduced.
(00:07:03) - Using humor correctly to get your point across.
(00:12:09) - Kobe Bryant believed in transforming the world into a library, finding lessons in jujitsu, chess, and beyond.
(00:19:10) - Engaging in difficult conversations about race and how a particular conversation inspired the author to write the book.
(00:24:51) - Fear of causing offense, being canceled, or not being heard in challenging conversations about race.
(00:32:41) - Complex conversations often require multiple sessions to reach resolution, as expecting a person to change their worldview in a single conversation is unrealistic.
(00:35:26) - Passion alone is insufficient for winning arguments; persuasion requires skill and understanding.
(00:40:58) - The key to success lies in recognizing and managing emotions, relying on trusted skills and frameworks.
(00:45:54) - The negative impact of losing one's composure.
(00:54:17) - Empathy is a skill that necessitates comprehension and introspection.

Links and Resources

Sponsor Links

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How Speaking Five Languages Taught a Lawyer to Listen and Learn From Everyone | Shaun Haines | Ep. 5

Wed, 05 Jul 2023 03:00:00 -0400

In this episode, Michael Reddington engages in an incredible conversation with Shaun Haines, a remarkable multilinguist. Shaun shares his unique language learning journey, starting with sign language and expanding to Spanish, Portuguese, Italian, and more. Discover how Shaun's motivation, focus, and passion for grammar made learning languages as an adult easier, while also exploring the profound connections language creates between cultures. Additionally, Shaun shares his diverse career path, from supporting the disabled to serving in the military and becoming an attorney, which has shaped his empathy and understanding for others.

Timestamps:

(00:00:16) - Introduction to Shaun Haines
(00:08:24) - Working with adults with disabilities and its impact
(00:23:10) - Being a 31-year-old in boot camp: the challenges and rewards
(00:27:31) - Young soldiers with attention problems and disciplinary issues.
(00:32:51) - The importance of connection and understanding differences.
(00:41:14) - Law student finds success through investigative work.
(00:50:03) - Learning languages as an adult.
(01:01:34) - Understanding and valuing communication across languages.
(01:06:56) - Closing sentiments and thank you to the sponsors.

Sponsor Links

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Victims Advocate Teaches How We Can Listen to Learn From Other’s Experiences | Jessie Lindberg | Ep. 4

Wed, 28 Jun 2023 03:00:00 -0400

In this episode of I See What You're Saying, my guest, Jessie Lindberg, shared some amazing insights on overcoming trauma and advocating for survivors of domestic abuse, child abuse, and sexual abuse. We discussed the importance of trauma-informed care and listened to some incredible testimonials from inmates and abuse survivors. We also touched on the power of counseling and the challenges of investigating victims of abuse.

Timestamps:

(00:03:21) - From show business to nonprofit executive director.
(00:10:26) - Being trauma informed: understanding and empathy.
(00:17:39) - Believe them, empower them, guide gently.
(00:30:47) - Empowering, supporting, and removing barriers to healing.
(00:37:25) - Understanding nonverbal communication.
(00:42:48) - Partnering to provide counseling for incarcerated women.
(00:53:30) - Max security prisoners donate to charity.
(01:01:40) - Domestic violence policy for employers, outreach efforts.
(01:06:31) - CAC model helps child abuse victims.
(01:14:18) - Amazing work helping victims escape abusers.

Links and Resources:

Turning Point – Serving survivors of domestic violence, sexual assault and child abuse.

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How a General Built the Credibility Necessary to Advise the President | Michael Longoria | Ep. 3

Mon, 12 Jun 2023 13:51:00 -0400

In this episode of "I See What You're Saying," I have the privilege of sitting down with retired Brigadier General Michael Longoria to delve into his remarkable career in the US Air Force. Join me, your host Michael Reddington, as we explore the many fascinating aspects of his journey.

During our conversation, Longoria shares captivating stories about his experience recruiting for service academies and highlights the precision and significance of dropping bombs in combat. We also delve into the concept of the "fighter pilot debrief," understanding its crucial role in learning and improving.

Furthermore, we discuss Longoria's involvement in capturing high-value targets in Iraq and the complex dynamics surrounding such missions. He provides insights into his time working for the White House National Security Council staff under Bill Clinton, shedding light on the unique challenges and responsibilities that come with such a role.

Throughout the episode, we uncover the diverse roles of the Air Force, including airlift operations and fighter/bomber missions. We emphasize the significance of listening to all sources and fostering open and disciplined discussions on public policy issues.

Join us for this insightful conversation as we gain a deeper understanding of the US Air Force, the intricacies of military operations, and the importance of effective communication in shaping public policy.

Timestamps

(00:03:55) Parents encouraged academy dreams despite skepticism.
(00:11:21) Car accident leads to academic struggle, service role.
(00:18:06) Recruiter role: youth, process, persuasive ethos.
(00:26:27) Air Force flies planes, satellites, and cyberspace.
(00:33:00) Precision in combat with experienced aviators.
(00:43:56) Fighter pilot debrief: focused on mission success.
(00:52:36) Trust relationships vital in successful warfare.
(01:07:21) Rhetorical situation: study it, know it.
(01:12:51) "Worked at White House advising on crises."
(01:31:03) Leaders listen to all, not just good news.
(01:38:55) Guest thanks, discount codes, and sponsors.

Links and Resources

Lloyd Bitzer, The Rhetorical Situation: Bitzer(1968).pdf (uwaterloo.ca)

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Improve Your Observation Skills with Scientist and Judo Hall of Famer with Dr. David Matsumoto | Ep. 2

Mon, 12 Jun 2023 13:42:00 -0400

In this episode, we delve into the fascinating realm of nonverbal communication with the esteemed guest, Dr. David Matsumoto. We explore the significance of understanding validated indicators of mental states, cautioning against relying on unvalidated behaviors. Our discussion also highlights the positive influence of disciplines like Judo and Jujitsu in fostering discipline and perseverance in both children and adults.

Additionally, we address effective strategies for managing emotions and improving disciplined listening, including the importance of enhancing breathing capacity through meditation, exercise, or other methods.

Timestamps

(00:04:48) Accidental beginning to a successful career.
(00:10:52) Mentored by two APA distinguished winners, learned.
(00:16:25) Facial expressions of emotion are universal language.
(00:21:52) Effective listening requires managing emotions through breathing.
(00:29:37) Nonverbal behavior reveals mental states, not lies.
(00:34:44) Learn to observe validated mental state indicators.
(00:38:59) Emotions and expressions: what happens next?
(00:46:13) Judo and jujitsu build deep human connections.
(00:54:59) Judo for beginners should be minimal.
(00:58:51) Jujitsu benefits physical and mental health greatly.
(01:06:31) Thank you to Dr. Matsumoto and sponsors.

Links and Resources

Book: Nonverbal Communication: Science and Applications
Company website: Body Language - Reading People - Humintell
Publications: David Matsumoto

Sponsor Links

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Learn How to Build Rapport in Difficult Conversations from a Professional Interrogator | David Thompson | Ep. 1

Mon, 12 Jun 2023 13:38:00 -0400

In this episode, we have an insightful conversation with David Thompson, President and partner at Wiglander, Zoloski and Associates. Together, we delve into the significance of rapport-building in both successful interrogations and business relationships.

David and I explore various essential topics, including the vital role of preparation, adaptability, and the establishment of trust. We draw examples from a wide range of contexts, spanning from counterterrorism interrogations to sales calls. Throughout our discussion, we emphasize the potential dangers of relying on false evidence and overpromising in pursuit of short-term goals.

Gain valuable insights into cultivating long-term relationships, effectively managing emotions, and understanding the importance of contextual awareness. Join us for this enriching conversation that will equip you with valuable knowledge to build stronger relationships, navigate emotional dynamics, and improve your overall communication skills.

Timestamps

(00:00:06) David Thompson: expert and advocate for ethical interrogation.
(00:08:09) Ethics and science in investigative interviewing emphasized.
(00:14:16) Avoid presumption of guilt, seek intelligence.
(00:17:28) Immediate gratification jeopardizes long-term relationships.
(00:23:40) Build honest, empathetic rapport for successful interactions.
(00:29:50) Childhood trauma creates adversarial perception towards police.
(00:36:54) Sales tactics can lead to regret. Trust's key.
(00:40:34) Preparation and strategy key in interviews.
(00:50:53) Private sector investigations impact interview approach.
(00:53:26) Building relationships through positive conversations for success.
(01:01:39) Soliciting feedback for effective communication practice.
(01:04:02) Ask uncomfortable questions, change behavior contextually.
(01:13:54) Lessons learned on empathy and rapport techniques.

Links and Resources

Sponsor Links

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Welcome to I See What You're Saying: The Disciplined Listening Podcast

Mon, 12 Jun 2023 13:25:00 -0400

Welcome to I See What You're Saying, host Michael Reddington, a Certified Forensic Interviewer, invites listeners to embark on a transformative journey towards becoming exceptional listeners and influential communicators.

Through engaging conversations with experts from diverse fields, Michael delves into their unique experiences and approaches to listening and influencing others.

From business leaders and investigators to military personnel, scientists, social workers, athletic coaches, and more, each guest shares their insights, perspectives, and ideas.

Join Michael on this enlightening podcast as he uncovers new skills, fresh perspectives, and effective techniques to unlock the hidden value within impactful conversations and relationships.

Sponsor Links

Humintell: Body Language - Reading People - Humintell
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