• The intersection between odor control and indoor air quality
• The importance of agitation to the cleaning process
• Why training is especially vital when working with disinfectants
• The difference between providing training and building protocols
• Why people trained in Odor Control or Restoration were a step ahead in responding to pandemic cleaning needs

• The principals behind healthcare design, and the wide variety of aspects that have to be considered
• How design impacts the healthcare experience of patients, visitors, and staff
• The importance of choosing the right materials in healthcare design
• How effective design can make healthcare facilities more efficient and more adaptable
• How artificial and natural light affects patient health and recovery

• How “disruptive” discovery goes deeper than surface discovery, and why that’s important
• Why “Dare to Dream” questions can help move us from where we are to where we’d like to be
• What we would ask the workplace if we could take it out for a drink
• How asking the right questions may help us build greater trust as we return to the workplace

You can watch the video version of this conversation here:

https://www.millicare.com/why-millicare/video-center/indoor-voices/asking-the-questions-that-matter-in-the-workplac/

• The cost benefits and sustainability of LED retrofits
• Kelvin units and the temperature scale of lighting
• Circadian lighting, and how it can impact occupants
• How the latest trends in lighting can help increase business productivity

• The history and evolution of WELL certification
• How WELL certification differs from other building certifications such as LEED
• How WELL v2 provides a customizable roadmap for different facilities to tailor their approach to occupant wellness
• What health equity is, and how certifications such as WELL can help drive it
• How the WELL Building program impacts building occupants even when they are working from home

• How many common materials can impact the health of both end users and those involved in the manufacturing process
• What to consider when selecting materials for a facility, including Environmental Product Declarations (EPDs) and Health Product Declarations (HPDs)
• A look at the lack of regulation regarding material health
• How architects, designers, and other specifiers can help drive demand for more health-conscious materials

• The impact that carpet has on employee health and comfort, especially as they return to office
• The damage hand sanitizer and wayfinding stickers can cause to your flooring, and how to mitigate it
• How to double the lifespan of your facility’s carpet
• The importance of regular vacuuming, and how to choose the right vacuum
• What to consider when selecting a sustainable carpet cleaning program

• The architecture & design industry’s immense impact on global climate emissions
• How marketplace demand drives progress in sustainability
• The importance of measuring the footprint of the products we use
• How the Living Building Challenge and other programs are leading the way
• How social equity figures into sustainability in the built environment

• The organization's history and mission
• The importance of industry standards and IICRC's role in certification
• His experience on the board and as chairman
• The process of creating or revising standards within the IICRC
• Why IICRC trained businesses were better positioned to respond to the pandemic

• Why the standard desktop height is not ideal for most people
• The impact of keyboard trays and other ergonomic workstation features
• Whether sit/stand desks live up to the hype
• Ergonomics' importance in the post-pandemic office landscape
• What to consider when selecting an ergonomic task chair

• The history of green cleaning and how green cleaning products have become less expensive and more effective over time
• The impact green cleaning has on building occupants and on cleaning personnel
• Third-party certifications & how they relate to green cleaning
• Green cleaning's role in the healthy building movement, including LEED, WELL, Fitwell and more

• Solution dyed carpet versus printed carpet
• How carpet backing can affect carpet longevity and wear
• The importance of selecting the right carpet to mitigate subflooring moisture
• Carpet's impact on indoor air quality and occupant health and wellness

• Which industry resources she has found valuable
• Reducing pain points through system implementation
• Supporting company goals through facility management
• Facility management’s impact on occupant comfort & employee retention

• Which facility issues can negatively impact IAQ
• What VOCs are how they relate to IAQ
• What's involved in IAQ testing and reporting
• How to be proactive about IAQ with preventative and practical measures
• How the pandemic has affected IAQ, and how to plan for reopening your facility

• The effect entryway systems have on indoor air quality
• The budgetary pros/cons of entryway systems
• The differences between installed walk-off product and entryway matting
• How entryway systems impact occupant safety
• Whether or not entryway systems have to be ugly!

• The link between acoustics and occupant health
• Why noise is often cited as a leading source of dissatisfaction in workplaces
• Why acoustics may play an even more important role as employees return to the office
• How acoustics play a role in the WELL Building Standard
• How we can improve acoustics on our Zoom calls from home

• How COVID-19 has affected attitudes towards cleaning and disinfecting processes and products
• Which surfaces we should be including in our disinfection efforts
• What to consider when choosing the best disinfectant for your facility & its occupants
• Why it’s important to consider sustainability when choosing a disinfectant

• How HVAC cleaning and HVAC maintenance differ, and why regular cleaning is vital to occupant health
• How HVAC cleaning affects indoor air quality
• How unexpected factors can contribute to mold growth in your HVAC system
• Whether UV light is an effective treatment for COVID-19 and other viruses