<?xml version="1.0" encoding="UTF-8"?><?xml-stylesheet href="https://feeds.captivate.fm/style.xsl" type="text/xsl"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0" xmlns:googleplay="http://www.google.com/schemas/play-podcasts/1.0" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:podcast="https://podcastindex.org/namespace/1.0"><channel><atom:link href="https://feeds.captivate.fm/leaders-of-the-wot/" rel="self" type="application/rss+xml"/><title><![CDATA[Leaders of the Workplace of Tomorrow]]></title><podcast:guid>03320c6d-f2d7-512d-aafe-fdf62448ddb8</podcast:guid><lastBuildDate>Thu, 16 Jul 2026 12:26:31 +0000</lastBuildDate><generator>Captivate.fm</generator><language><![CDATA[en]]></language><copyright><![CDATA[Copyright 2026 Steve Miksta]]></copyright><managingEditor>Steve Miksta</managingEditor><itunes:summary><![CDATA[Welcome to Leaders of the Workplace of Tomorrow, the podcast exploring what it takes to build the Workplace of Tomorrow.

Hosted by Steve Miksta, entrepreneur, strategist, and founder of Oppty, this show features conversations with business owners, consultants, executives, and operators who are rethinking how work gets done in a world increasingly shaped by AI and rapid technological change.

Each episode examines the systems, leadership approaches, and decision-making frameworks that help organizations align people, purpose, and execution. Through real-world stories and practical insights, guests share how they create environments where diverse perspectives lead to stronger collaboration, clearer direction, and better results.

Drawing from his own experience and unique perspective, Steve explores how differences in thinking can become a competitive advantage when leaders intentionally design workplaces built on trust, ownership, feedback, and shared understanding.]]></itunes:summary><image><url>https://artwork.captivate.fm/3457d0ca-48f3-41ec-9602-e71f528f8f63/LeadersoftheWoTPodcastCoverArtOption.jpeg</url><title>Leaders of the Workplace of Tomorrow</title><link><![CDATA[https://www.opptyunlimited.com/]]></link></image><itunes:image href="https://artwork.captivate.fm/3457d0ca-48f3-41ec-9602-e71f528f8f63/LeadersoftheWoTPodcastCoverArtOption.jpeg"/><itunes:owner><itunes:name>Steve Miksta</itunes:name></itunes:owner><itunes:author>Steve Miksta</itunes:author><description>Welcome to Leaders of the Workplace of Tomorrow, the podcast exploring what it takes to build the Workplace of Tomorrow.

Hosted by Steve Miksta, entrepreneur, strategist, and founder of Oppty, this show features conversations with business owners, consultants, executives, and operators who are rethinking how work gets done in a world increasingly shaped by AI and rapid technological change.

Each episode examines the systems, leadership approaches, and decision-making frameworks that help organizations align people, purpose, and execution. Through real-world stories and practical insights, guests share how they create environments where diverse perspectives lead to stronger collaboration, clearer direction, and better results.

Drawing from his own experience and unique perspective, Steve explores how differences in thinking can become a competitive advantage when leaders intentionally design workplaces built on trust, ownership, feedback, and shared understanding.</description><link>https://www.opptyunlimited.com/</link><atom:link href="https://pubsubhubbub.appspot.com" rel="hub"/><itunes:subtitle><![CDATA[Leaders of the Workplace of Tomorrow explores how forward-thinking leaders, entrepreneurs, and operators are building human-centered workplaces where people, technology, and collective intelligence work together to create better outcomes.]]></itunes:subtitle><itunes:explicit>false</itunes:explicit><itunes:type>episodic</itunes:type><itunes:category text="Business"></itunes:category><podcast:locked>no</podcast:locked><podcast:medium>podcast</podcast:medium><item><title>The Subconscious Blocks for Leaders to Unlock Influence and Scale Teams with Joanna Horton McPherson</title><itunes:title>The Subconscious Blocks for Leaders to Unlock Influence and Scale Teams with Joanna Horton McPherson</itunes:title><description><![CDATA[<p>In this episode of the Leaders of the Workplace of Tomorrow Podcast, host <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">Steve Miksta</a></u> sits down with <u><a href="https://www.linkedin.com/in/joanna-horton-mcpherson/" rel="noopener noreferrer" target="_blank">Joanna Horton McPherson</a></u>, Limited Partner at <u><a href="https://www.linkedin.com/company/stage-2-capital/" rel="noopener noreferrer" target="_blank">Stage 2 Capital</a></u>, Founder and Master Coach of <u><a href="https://www.linkedin.com/company/mywomenofinfluence/" rel="noopener noreferrer" target="_blank">The True Influence Method: Leading from the Stage</a></u>, to discuss authentic leadership, personal transformation, and the power of finding your true voice. Together, they explore how subconscious beliefs shape leadership, the importance of psychological safety, and how leaders can create greater impact by embracing their unique strengths, building trust, and leading with purpose in a rapidly changing world. </p><p>Joanna shares her journey from acting, education, and personal growth to creating the True Influence Method and helping leaders find their authentic voice. She explains how subconscious beliefs shape confidence and leadership, why psychological safety is essential for growth, and how leaders can build trust, strengthen communication, and create greater impact by embracing their unique strengths and purpose.</p><h3><strong>Key Takeaways</strong></h3><p>Authenticity Builds Influence: True leadership starts with understanding and expressing your authentic self.</p><p>Subconscious Beliefs Shape Growth: Hidden stories and beliefs can impact confidence, leadership, and communication.</p><p>Psychological Safety Matters: People perform better when they feel valued, respected, and heard.</p><p>Purpose Creates Impact: A clear purpose helps leaders inspire others and build stronger teams.</p><p>Vulnerability Builds Trust: Honest conversations create deeper connections and stronger workplace relationships.</p><p>Human Connection Remains Essential: Technology can support growth, but meaningful leadership depends on people.</p><h3></h3><h3><strong>Episode Timestamps</strong></h3><p>[00:00] - Teaser</p><p>[01:16] - Intro to Joanna Horton McPherson &amp; the True Influence Method</p><p>[02:34] - The power of perspective and subconscious blocks</p><p>[05:22] - The breakthrough process and finding your life purpose</p><p>[07:35] - Joanna's journey and why she serves "misfit" leaders</p><p>[13:07] - Why the old leadership model is failing</p><p>[18:39] - The paradox of "true influence" and letting go</p><p>[24:50] - Why leaders should focus on people, not AI tools</p><p>[28:33] - Joanna's view on AI and human connection</p><p>[31:05] - Joanna's personal story: from struggle to acting to coaching</p><p>[35:24] - How subconscious stories form in childhood</p><p>[40:33] - Moving from closed to open systems in leadership</p><p>[42:47] - Upcoming retreat, ABC show, and Forbes opportunities</p><p>[46:36] - How to connect with Joanna and join her monthly events</p><p></p><p>🔗 <strong>Connect with the Guest Joanna Horton McPherson:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/joanna-horton-mcpherson/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/joanna-horton-mcpherson/</a></u> </p><p></p><p>🔗 <strong>Connect with the Guest Companies:</strong></p><p>👉 LinkedIn - Stage 2 Capital: <u><a href="https://www.linkedin.com/company/stage-2-capital/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/stage-2-capital/</a></u>  </p><p>👍 LinkedIn - The True Influence Method: Leading from the Stage: <u><a href="https://www.linkedin.com/company/mywomenofinfluence/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/mywomenofinfluence/</a></u> </p><p>👉 Website - Stage 2 Capital: <u><a href="https://www.stage2.capital/" rel="noopener noreferrer" target="_blank">https://www.stage2.capital/</a></u> </p><p>👍 Website - The True Influence Method: Leading from the Stage: <u><a href="https://trueinfluencemethod.com/" rel="noopener noreferrer" target="_blank">https://trueinfluencemethod.com/</a></u> </p><p>👉 Portfolio: <u><a href="https://joannahortonmcpherson.com/" rel="noopener noreferrer" target="_blank">https://joannahortonmcpherson.com/</a></u> </p><p></p><p>🔗<strong>Follow the podcast:</strong></p><p>👉Spotify: <u><a href="https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8" rel="noopener noreferrer" target="_blank">https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8</a></u></p><p>👉Apple Podcast: <u><a href="https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216" rel="noopener noreferrer" target="_blank">https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216</a></u></p><p>👉 YouTube: <u><a href="https://www.youtube.com/@opptyunlimited9222" rel="noopener noreferrer" target="_blank">https://www.youtube.com/@opptyunlimited9222</a></u></p><p>🔗 <strong>Connect with the Host Steve Miksta:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/stevemiksta/</a></u></p><p></p><p>🔗 <strong>Connect with the Host Company, Oppty Unlimited:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/company/opptyunlimited/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/opptyunlimited/</a></u></p><p>👉 Website: <u><a href="https://www.opptyunlimited.com/" rel="noopener noreferrer" target="_blank">https://www.opptyunlimited.com/</a></u></p>]]></description><content:encoded><![CDATA[<p>In this episode of the Leaders of the Workplace of Tomorrow Podcast, host <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">Steve Miksta</a></u> sits down with <u><a href="https://www.linkedin.com/in/joanna-horton-mcpherson/" rel="noopener noreferrer" target="_blank">Joanna Horton McPherson</a></u>, Limited Partner at <u><a href="https://www.linkedin.com/company/stage-2-capital/" rel="noopener noreferrer" target="_blank">Stage 2 Capital</a></u>, Founder and Master Coach of <u><a href="https://www.linkedin.com/company/mywomenofinfluence/" rel="noopener noreferrer" target="_blank">The True Influence Method: Leading from the Stage</a></u>, to discuss authentic leadership, personal transformation, and the power of finding your true voice. Together, they explore how subconscious beliefs shape leadership, the importance of psychological safety, and how leaders can create greater impact by embracing their unique strengths, building trust, and leading with purpose in a rapidly changing world. </p><p>Joanna shares her journey from acting, education, and personal growth to creating the True Influence Method and helping leaders find their authentic voice. She explains how subconscious beliefs shape confidence and leadership, why psychological safety is essential for growth, and how leaders can build trust, strengthen communication, and create greater impact by embracing their unique strengths and purpose.</p><h3><strong>Key Takeaways</strong></h3><p>Authenticity Builds Influence: True leadership starts with understanding and expressing your authentic self.</p><p>Subconscious Beliefs Shape Growth: Hidden stories and beliefs can impact confidence, leadership, and communication.</p><p>Psychological Safety Matters: People perform better when they feel valued, respected, and heard.</p><p>Purpose Creates Impact: A clear purpose helps leaders inspire others and build stronger teams.</p><p>Vulnerability Builds Trust: Honest conversations create deeper connections and stronger workplace relationships.</p><p>Human Connection Remains Essential: Technology can support growth, but meaningful leadership depends on people.</p><h3></h3><h3><strong>Episode Timestamps</strong></h3><p>[00:00] - Teaser</p><p>[01:16] - Intro to Joanna Horton McPherson &amp; the True Influence Method</p><p>[02:34] - The power of perspective and subconscious blocks</p><p>[05:22] - The breakthrough process and finding your life purpose</p><p>[07:35] - Joanna's journey and why she serves "misfit" leaders</p><p>[13:07] - Why the old leadership model is failing</p><p>[18:39] - The paradox of "true influence" and letting go</p><p>[24:50] - Why leaders should focus on people, not AI tools</p><p>[28:33] - Joanna's view on AI and human connection</p><p>[31:05] - Joanna's personal story: from struggle to acting to coaching</p><p>[35:24] - How subconscious stories form in childhood</p><p>[40:33] - Moving from closed to open systems in leadership</p><p>[42:47] - Upcoming retreat, ABC show, and Forbes opportunities</p><p>[46:36] - How to connect with Joanna and join her monthly events</p><p></p><p>🔗 <strong>Connect with the Guest Joanna Horton McPherson:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/joanna-horton-mcpherson/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/joanna-horton-mcpherson/</a></u> </p><p></p><p>🔗 <strong>Connect with the Guest Companies:</strong></p><p>👉 LinkedIn - Stage 2 Capital: <u><a href="https://www.linkedin.com/company/stage-2-capital/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/stage-2-capital/</a></u>  </p><p>👍 LinkedIn - The True Influence Method: Leading from the Stage: <u><a href="https://www.linkedin.com/company/mywomenofinfluence/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/mywomenofinfluence/</a></u> </p><p>👉 Website - Stage 2 Capital: <u><a href="https://www.stage2.capital/" rel="noopener noreferrer" target="_blank">https://www.stage2.capital/</a></u> </p><p>👍 Website - The True Influence Method: Leading from the Stage: <u><a href="https://trueinfluencemethod.com/" rel="noopener noreferrer" target="_blank">https://trueinfluencemethod.com/</a></u> </p><p>👉 Portfolio: <u><a href="https://joannahortonmcpherson.com/" rel="noopener noreferrer" target="_blank">https://joannahortonmcpherson.com/</a></u> </p><p></p><p>🔗<strong>Follow the podcast:</strong></p><p>👉Spotify: <u><a href="https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8" rel="noopener noreferrer" target="_blank">https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8</a></u></p><p>👉Apple Podcast: <u><a href="https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216" rel="noopener noreferrer" target="_blank">https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216</a></u></p><p>👉 YouTube: <u><a href="https://www.youtube.com/@opptyunlimited9222" rel="noopener noreferrer" target="_blank">https://www.youtube.com/@opptyunlimited9222</a></u></p><p>🔗 <strong>Connect with the Host Steve Miksta:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/stevemiksta/</a></u></p><p></p><p>🔗 <strong>Connect with the Host Company, Oppty Unlimited:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/company/opptyunlimited/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/opptyunlimited/</a></u></p><p>👉 Website: <u><a href="https://www.opptyunlimited.com/" rel="noopener noreferrer" target="_blank">https://www.opptyunlimited.com/</a></u></p>]]></content:encoded><link><![CDATA[https://www.opptyunlimited.com/]]></link><guid isPermaLink="false">968c4609-d983-45df-8323-b2cbc1087377</guid><itunes:image href="https://artwork.captivate.fm/a7209b9f-6d1b-4414-a415-75b58c8f17b8/Leaders-of-the-WoT-podcast-Rss-art.png"/><pubDate>Wed, 15 Jul 2026 05:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/968c4609-d983-45df-8323-b2cbc1087377.mp3" length="69180863" type="audio/mpeg"/><itunes:duration>48:03</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType></item><item><title>How Service Business Owners Scale Revenue Using Data Systems, KPI Tracking &amp; AI - Robert Cain</title><itunes:title>How Service Business Owners Scale Revenue Using Data Systems, KPI Tracking &amp; AI - Robert Cain</itunes:title><description><![CDATA[<p>In this episode of the Leaders of the Workplace of Tomorrow Podcast, host <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">Steve Miksta</a></u> sits down with <u><a href="https://www.linkedin.com/in/robertcainaz/" rel="noopener noreferrer" target="_blank">Robert Cain</a></u>, Owner of <u><a href="https://www.linkedin.com/company/automation-invasion/" rel="noopener noreferrer" target="_blank">Automation Invasion</a></u>, to discuss how data-driven marketing, automation, AI, and business systems are helping service-based companies grow and operate more efficiently. Together, they explore the importance of KPI tracking, accountability, marketing ROI, and how business owners can use technology, automation, and AI solutions to improve lead conversion, streamline operations, and scale their organizations with confidence.</p><p>Robert shares his journey from Salesforce consulting and marketing leadership to building Automation Invasion and helping service-based businesses grow through technology and data. He explains how working closely with business owners shaped his approach to KPI tracking, accountability, and revenue growth, and why automation, AI, and practical business systems are helping companies improve lead conversion, streamline operations, and scale more effectively.</p><h3></h3><h3><strong>Key Takeaways</strong></h3><p>Data Drives Decisions: Better data leads to smarter business choices.</p><p>Accountability Matters: KPI tracking keeps teams focused and aligned.</p><p>Marketing Needs ROI: Success comes from measuring results, not guessing.</p><p>Automation Increases Efficiency: Technology helps reduce manual work and improve operations.</p><p>AI Enhances Growth: AI can improve lead conversion and customer engagement.</p><p>Partnership Creates Success: Regular communication helps businesses grow faster.</p><h3></h3><h3><strong>Episode Timestamps</strong></h3><p>[00:00] - Teaser</p><p>[01:28] - Robert introduces his businesses and entrepreneurial journey</p><p>[04:53] - Why most businesses struggle with data and analytics</p><p>[07:14] - Robert's approach as a fractional CMO</p><p>[11:40] - The importance of client accountability and commitment</p><p>[16:40] - Using industry experience to solve problems faster</p><p>[20:33] - Building confidence through experience and feedback</p><p>[21:59] - Robert's approach to AI implementation and oversight</p><p>[25:03] - Launching Thank You For Calling.ai and AI voice assistants</p><p></p><p> <strong>Connect with the Guest Robert Cain:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/robertcainaz/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/robertcainaz/</a></u> </p><p></p><p>🔗 <strong>Connect with the Guest Companies:</strong></p><p>👉 LinkedIn - Automation Invasion: <u><a href="https://www.linkedin.com/company/automation-invasion" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/automation-invasion</a></u> </p><p>👉 Website - Automation Invasion: <u><a href="https://www.automationinvasion.com/" rel="noopener noreferrer" target="_blank">https://www.automationinvasion.com/</a></u> </p><p>👉 Email: <u><a href="mailto:robert@automationinvasion.com" rel="noopener noreferrer" target="_blank">robert@automationinvasion.com</a></u> </p><p>👉 Twitter/X - Automation Invasion: <u><a href="https://x.com/AIOnlineAgency" rel="noopener noreferrer" target="_blank">https://x.com/AIOnlineAgency</a></u> </p><p>👉 Facebook - Automation Invasion: <u><a href="https://www.facebook.com/automationinvasionagency" rel="noopener noreferrer" target="_blank">https://www.facebook.com/automationinvasionagency</a></u> </p><p></p><p>🔗<strong>Follow the podcast:</strong></p><p>👉Spotify: <u><a href="https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8" rel="noopener noreferrer" target="_blank">https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8</a></u></p><p>👉Apple Podcast: <u><a href="https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216" rel="noopener noreferrer" target="_blank">https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216</a></u></p><p></p><p>🔗 <strong>Connect with the Host Steve Miksta:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/stevemiksta/</a></u></p><p></p><p>🔗 <strong>Connect with the Host Company, Oppty Unlimited:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/company/opptyunlimited/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/opptyunlimited/</a></u></p><p>👉 Website: <u><a href="https://www.opptyunlimited.com/" rel="noopener noreferrer" target="_blank">https://www.opptyunlimited.com/</a></u></p><p>👉 YouTube: <u><a href="https://www.youtube.com/@opptyunlimited9222" rel="noopener noreferrer" target="_blank">https://www.youtube.com/@opptyunlimited9222</a></u></p>]]></description><content:encoded><![CDATA[<p>In this episode of the Leaders of the Workplace of Tomorrow Podcast, host <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">Steve Miksta</a></u> sits down with <u><a href="https://www.linkedin.com/in/robertcainaz/" rel="noopener noreferrer" target="_blank">Robert Cain</a></u>, Owner of <u><a href="https://www.linkedin.com/company/automation-invasion/" rel="noopener noreferrer" target="_blank">Automation Invasion</a></u>, to discuss how data-driven marketing, automation, AI, and business systems are helping service-based companies grow and operate more efficiently. Together, they explore the importance of KPI tracking, accountability, marketing ROI, and how business owners can use technology, automation, and AI solutions to improve lead conversion, streamline operations, and scale their organizations with confidence.</p><p>Robert shares his journey from Salesforce consulting and marketing leadership to building Automation Invasion and helping service-based businesses grow through technology and data. He explains how working closely with business owners shaped his approach to KPI tracking, accountability, and revenue growth, and why automation, AI, and practical business systems are helping companies improve lead conversion, streamline operations, and scale more effectively.</p><h3></h3><h3><strong>Key Takeaways</strong></h3><p>Data Drives Decisions: Better data leads to smarter business choices.</p><p>Accountability Matters: KPI tracking keeps teams focused and aligned.</p><p>Marketing Needs ROI: Success comes from measuring results, not guessing.</p><p>Automation Increases Efficiency: Technology helps reduce manual work and improve operations.</p><p>AI Enhances Growth: AI can improve lead conversion and customer engagement.</p><p>Partnership Creates Success: Regular communication helps businesses grow faster.</p><h3></h3><h3><strong>Episode Timestamps</strong></h3><p>[00:00] - Teaser</p><p>[01:28] - Robert introduces his businesses and entrepreneurial journey</p><p>[04:53] - Why most businesses struggle with data and analytics</p><p>[07:14] - Robert's approach as a fractional CMO</p><p>[11:40] - The importance of client accountability and commitment</p><p>[16:40] - Using industry experience to solve problems faster</p><p>[20:33] - Building confidence through experience and feedback</p><p>[21:59] - Robert's approach to AI implementation and oversight</p><p>[25:03] - Launching Thank You For Calling.ai and AI voice assistants</p><p></p><p> <strong>Connect with the Guest Robert Cain:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/robertcainaz/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/robertcainaz/</a></u> </p><p></p><p>🔗 <strong>Connect with the Guest Companies:</strong></p><p>👉 LinkedIn - Automation Invasion: <u><a href="https://www.linkedin.com/company/automation-invasion" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/automation-invasion</a></u> </p><p>👉 Website - Automation Invasion: <u><a href="https://www.automationinvasion.com/" rel="noopener noreferrer" target="_blank">https://www.automationinvasion.com/</a></u> </p><p>👉 Email: <u><a href="mailto:robert@automationinvasion.com" rel="noopener noreferrer" target="_blank">robert@automationinvasion.com</a></u> </p><p>👉 Twitter/X - Automation Invasion: <u><a href="https://x.com/AIOnlineAgency" rel="noopener noreferrer" target="_blank">https://x.com/AIOnlineAgency</a></u> </p><p>👉 Facebook - Automation Invasion: <u><a href="https://www.facebook.com/automationinvasionagency" rel="noopener noreferrer" target="_blank">https://www.facebook.com/automationinvasionagency</a></u> </p><p></p><p>🔗<strong>Follow the podcast:</strong></p><p>👉Spotify: <u><a href="https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8" rel="noopener noreferrer" target="_blank">https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8</a></u></p><p>👉Apple Podcast: <u><a href="https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216" rel="noopener noreferrer" target="_blank">https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216</a></u></p><p></p><p>🔗 <strong>Connect with the Host Steve Miksta:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/stevemiksta/</a></u></p><p></p><p>🔗 <strong>Connect with the Host Company, Oppty Unlimited:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/company/opptyunlimited/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/opptyunlimited/</a></u></p><p>👉 Website: <u><a href="https://www.opptyunlimited.com/" rel="noopener noreferrer" target="_blank">https://www.opptyunlimited.com/</a></u></p><p>👉 YouTube: <u><a href="https://www.youtube.com/@opptyunlimited9222" rel="noopener noreferrer" target="_blank">https://www.youtube.com/@opptyunlimited9222</a></u></p>]]></content:encoded><link><![CDATA[https://www.opptyunlimited.com/]]></link><guid isPermaLink="false">33314746-ee47-4880-971d-f6e82906dfa8</guid><itunes:image href="https://artwork.captivate.fm/5926dd4c-7d98-476f-9df2-06ff08ca1ce0/RSS.png"/><pubDate>Wed, 08 Jul 2026 05:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/33314746-ee47-4880-971d-f6e82906dfa8.mp3" length="41723813" type="audio/mpeg"/><itunes:duration>28:01</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType></item><item><title>The Self-Learning Skills for Parents to Raise Future-Ready Kids Using Curiosity &amp; AI - Andrew Collins</title><itunes:title>The Self-Learning Skills for Parents to Raise Future-Ready Kids Using Curiosity &amp; AI - Andrew Collins</itunes:title><description><![CDATA[<p>In this episode of the Leaders of the Workplace of Tomorrow Podcast, host <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">Steve Miksta</a></u> sits down with <u><a href="https://www.linkedin.com/in/andrew-collins-1620931/" rel="noopener noreferrer" target="_blank">Andrew Collins</a></u>, President &amp; CEO at <u><a href="https://www.linkedin.com/company/new-learning-ventures-inc/" rel="noopener noreferrer" target="_blank">New Learning Ventures, Inc</a></u>, and Managing Director at <u><a href="https://www.linkedin.com/company/acton-academy-phoenix/" rel="noopener noreferrer" target="_blank">Acton Academy Phoenix</a></u>, to discuss how learner-driven education, curiosity, personal responsibility, and real-world experiences are preparing young people for success in an AI-powered future. Together, they explore the Hero’s Journey approach to learning, the importance of autonomy and purpose, and how schools can help learners develop the skills needed to thrive in a rapidly changing world.</p><p>Andrew shares his journey from teaching elementary school through Teach For America to becoming an education entrepreneur and leader at Acton Academy Phoenix. He explains how becoming a father helped shape his vision for learner-driven education, why Acton focuses on curiosity, responsibility, and real-world learning, and how learners use goal setting, leadership, and AI tools to build skills for the future.</p><p></p><h3><strong>Key Takeaways</strong></h3><p>Learner Ownership Drives Growth: Learners set goals, manage their time, and take responsibility for their progress.</p><p>Curiosity Fuels Learning: Asking questions and exploring interests helps learners adapt and grow in a changing world.</p><p>Real-World Experience Matters: Projects, apprenticeships, and entrepreneurship help learners build practical skills.</p><p>Character is a Competitive Advantage: Empathy, grit, leadership, and accountability are developed alongside academics.</p><p>AI Supports Better Learning: Learners use AI as a tool for feedback, creativity, and faster learning.</p><p>Purpose Creates Motivation: Autonomy, mastery, and meaningful work help learners stay engaged and motivated.</p><p></p><h3><strong>Episode Timestamps</strong></h3><p>[00:00] - Teaser</p><p>[01:17] - Andrew shares how teaching led him into education reform</p><p>[03:10] - Becoming a father changed Andrew's view of education</p><p>[05:26] - Why traditional education no longer fits today's world</p><p>[08:33] - The Hero's Journey and the three challenges learners face</p><p>[11:16] - How learners set goals and track academic progress</p><p>[13:43] - Fitness, feedback, and the value of mixed-age play</p><p>[15:09] - Real-world learning through afternoon quests</p><p>[17:36] - Acton's three pillars: learn, do, and be</p><p>[20:22] - The ICY framework for personal growth and accountability</p><p>[24:05] - Why curiosity and grit matter in the AI era</p><p>[27:26] - Autonomy, mastery, and purpose in learner motivation</p><p>[32:15] - How learners use AI as a learning tool</p><p>[36:38] - Future plans for Acton Phoenix</p><p>[40:16] - Children's Business Fair and how to connect with Acton Phoenix</p><p></p><p>🔗 <strong>Connect with the Guest Andrew Collins:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/andrew-collins-1620931/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/andrew-collins-1620931/</a></u></p><p></p><p>🔗 <strong>Connect with the Guest Companies:</strong></p><p>👉 LinkedIn - New Learning Ventures, Inc: <u><a href="https://www.linkedin.com/company/new-learning-ventures-inc/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/new-learning-ventures-inc/</a></u></p><p>👉 LinkedIn - Acton Academy Phoenix: <u><a href="https://www.linkedin.com/company/acton-academy-phoenix/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/acton-academy-phoenix/</a></u></p><p>👉 Website - New Learning Ventures, Inc: <u><a href="https://www.newlearningventures.org/" rel="noopener noreferrer" target="_blank">https://www.newlearningventures.org/</a></u></p><p>👉 Website - Acton Academy Phoenix: <u><a href="https://www.actonphx.org/" rel="noopener noreferrer" target="_blank">https://www.actonphx.org/</a></u></p><p>👉 Email: <u><a href="mailto:andrew@actonphx.org" rel="noopener noreferrer" target="_blank">andrew@actonphx.org</a></u></p><p>👉 Instagram - Acton Academy Phoenix: <u><a href="https://www.instagram.com/actonphx/" rel="noopener noreferrer" target="_blank">https://www.instagram.com/actonphx/</a></u></p><p>👉 Facebook - Acton Academy Phoenix: <u><a href="https://www.facebook.com/actonphx/" rel="noopener noreferrer" target="_blank">https://www.facebook.com/actonphx/</a></u></p><p>📍 Come explore Acton Phoenix – 40th Street, north of Camelback (near Biltmore/Arcadia).</p><p></p><p>🔗<strong>Follow the podcast:</strong></p><p><strong>👍</strong>YouTube: <u><a href="https://www.youtube.com/@opptyunlimited" rel="noopener noreferrer" target="_blank">https://www.youtube.com/@opptyunlimited</a></u></p><p>👉Spotify: <u><a href="https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8" rel="noopener noreferrer" target="_blank">https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8</a></u></p><p>👉Apple Podcast: <u><a href="https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216" rel="noopener noreferrer" target="_blank">https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216</a></u></p><p></p><p>🔗 <strong>Connect with the Host Steve Miksta:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/stevemiksta/</a></u></p><p>👉 YouTube: <u><a href="https://www.youtube.com/@opptyunlimited9222" rel="noopener noreferrer" target="_blank">https://www.youtube.com/@opptyunlimited9222</a></u></p><p></p><p>🔗 <strong>Connect with the Host Company, Oppty Unlimited:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/company/opptyunlimited/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/opptyunlimited/</a></u></p><p>👉 Website: <u><a href="https://www.opptyunlimited.com/" rel="noopener noreferrer" target="_blank">https://www.opptyunlimited.com/</a></u></p>]]></description><content:encoded><![CDATA[<p>In this episode of the Leaders of the Workplace of Tomorrow Podcast, host <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">Steve Miksta</a></u> sits down with <u><a href="https://www.linkedin.com/in/andrew-collins-1620931/" rel="noopener noreferrer" target="_blank">Andrew Collins</a></u>, President &amp; CEO at <u><a href="https://www.linkedin.com/company/new-learning-ventures-inc/" rel="noopener noreferrer" target="_blank">New Learning Ventures, Inc</a></u>, and Managing Director at <u><a href="https://www.linkedin.com/company/acton-academy-phoenix/" rel="noopener noreferrer" target="_blank">Acton Academy Phoenix</a></u>, to discuss how learner-driven education, curiosity, personal responsibility, and real-world experiences are preparing young people for success in an AI-powered future. Together, they explore the Hero’s Journey approach to learning, the importance of autonomy and purpose, and how schools can help learners develop the skills needed to thrive in a rapidly changing world.</p><p>Andrew shares his journey from teaching elementary school through Teach For America to becoming an education entrepreneur and leader at Acton Academy Phoenix. He explains how becoming a father helped shape his vision for learner-driven education, why Acton focuses on curiosity, responsibility, and real-world learning, and how learners use goal setting, leadership, and AI tools to build skills for the future.</p><p></p><h3><strong>Key Takeaways</strong></h3><p>Learner Ownership Drives Growth: Learners set goals, manage their time, and take responsibility for their progress.</p><p>Curiosity Fuels Learning: Asking questions and exploring interests helps learners adapt and grow in a changing world.</p><p>Real-World Experience Matters: Projects, apprenticeships, and entrepreneurship help learners build practical skills.</p><p>Character is a Competitive Advantage: Empathy, grit, leadership, and accountability are developed alongside academics.</p><p>AI Supports Better Learning: Learners use AI as a tool for feedback, creativity, and faster learning.</p><p>Purpose Creates Motivation: Autonomy, mastery, and meaningful work help learners stay engaged and motivated.</p><p></p><h3><strong>Episode Timestamps</strong></h3><p>[00:00] - Teaser</p><p>[01:17] - Andrew shares how teaching led him into education reform</p><p>[03:10] - Becoming a father changed Andrew's view of education</p><p>[05:26] - Why traditional education no longer fits today's world</p><p>[08:33] - The Hero's Journey and the three challenges learners face</p><p>[11:16] - How learners set goals and track academic progress</p><p>[13:43] - Fitness, feedback, and the value of mixed-age play</p><p>[15:09] - Real-world learning through afternoon quests</p><p>[17:36] - Acton's three pillars: learn, do, and be</p><p>[20:22] - The ICY framework for personal growth and accountability</p><p>[24:05] - Why curiosity and grit matter in the AI era</p><p>[27:26] - Autonomy, mastery, and purpose in learner motivation</p><p>[32:15] - How learners use AI as a learning tool</p><p>[36:38] - Future plans for Acton Phoenix</p><p>[40:16] - Children's Business Fair and how to connect with Acton Phoenix</p><p></p><p>🔗 <strong>Connect with the Guest Andrew Collins:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/andrew-collins-1620931/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/andrew-collins-1620931/</a></u></p><p></p><p>🔗 <strong>Connect with the Guest Companies:</strong></p><p>👉 LinkedIn - New Learning Ventures, Inc: <u><a href="https://www.linkedin.com/company/new-learning-ventures-inc/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/new-learning-ventures-inc/</a></u></p><p>👉 LinkedIn - Acton Academy Phoenix: <u><a href="https://www.linkedin.com/company/acton-academy-phoenix/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/acton-academy-phoenix/</a></u></p><p>👉 Website - New Learning Ventures, Inc: <u><a href="https://www.newlearningventures.org/" rel="noopener noreferrer" target="_blank">https://www.newlearningventures.org/</a></u></p><p>👉 Website - Acton Academy Phoenix: <u><a href="https://www.actonphx.org/" rel="noopener noreferrer" target="_blank">https://www.actonphx.org/</a></u></p><p>👉 Email: <u><a href="mailto:andrew@actonphx.org" rel="noopener noreferrer" target="_blank">andrew@actonphx.org</a></u></p><p>👉 Instagram - Acton Academy Phoenix: <u><a href="https://www.instagram.com/actonphx/" rel="noopener noreferrer" target="_blank">https://www.instagram.com/actonphx/</a></u></p><p>👉 Facebook - Acton Academy Phoenix: <u><a href="https://www.facebook.com/actonphx/" rel="noopener noreferrer" target="_blank">https://www.facebook.com/actonphx/</a></u></p><p>📍 Come explore Acton Phoenix – 40th Street, north of Camelback (near Biltmore/Arcadia).</p><p></p><p>🔗<strong>Follow the podcast:</strong></p><p><strong>👍</strong>YouTube: <u><a href="https://www.youtube.com/@opptyunlimited" rel="noopener noreferrer" target="_blank">https://www.youtube.com/@opptyunlimited</a></u></p><p>👉Spotify: <u><a href="https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8" rel="noopener noreferrer" target="_blank">https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8</a></u></p><p>👉Apple Podcast: <u><a href="https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216" rel="noopener noreferrer" target="_blank">https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216</a></u></p><p></p><p>🔗 <strong>Connect with the Host Steve Miksta:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/stevemiksta/</a></u></p><p>👉 YouTube: <u><a href="https://www.youtube.com/@opptyunlimited9222" rel="noopener noreferrer" target="_blank">https://www.youtube.com/@opptyunlimited9222</a></u></p><p></p><p>🔗 <strong>Connect with the Host Company, Oppty Unlimited:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/company/opptyunlimited/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/opptyunlimited/</a></u></p><p>👉 Website: <u><a href="https://www.opptyunlimited.com/" rel="noopener noreferrer" target="_blank">https://www.opptyunlimited.com/</a></u></p>]]></content:encoded><link><![CDATA[https://www.opptyunlimited.com/]]></link><guid isPermaLink="false">76fe8d1d-c5f7-4cc9-996f-3bdb3eed313b</guid><itunes:image href="https://artwork.captivate.fm/ac6a7688-9cbb-47de-b891-b777ba92fc33/2.png"/><pubDate>Wed, 01 Jul 2026 05:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/76fe8d1d-c5f7-4cc9-996f-3bdb3eed313b.mp3" length="61625874" type="audio/mpeg"/><itunes:duration>42:24</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType></item><item><title>How to Scale a Small Business with Systems Automation and AI for Faster Growth with Rich Flanagan</title><itunes:title>How to Scale a Small Business with Systems Automation and AI for Faster Growth with Rich Flanagan</itunes:title><description><![CDATA[<p>In this episode of the Leaders of the Workplace of Tomorrow podcast, host <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">Steve Miksta</a></u> sits down with <u><a href="https://www.linkedin.com/in/rich-flanagan-virtualsecuritymonitoring/" rel="noopener noreferrer" target="_blank">Rich Flanagan</a></u>, Executive Vice President/Partner at <u><a href="https://www.linkedin.com/company/centralized-vision/" rel="noopener noreferrer" target="_blank">Centralized Vision-Virtual Safety &amp; Security Monitoring</a></u>, to discuss how technology, AI, automation, and strong internal systems are reshaping the future of workplace operations.</p><p>Rich shares his journey from more than 20 years in the mortgage industry to helping grow Centralized Vision into a national security operations center. He explains how the company shifted from direct customer work to a partner-focused model, built stronger processes through Salesforce, developed its own internal platform called VIC, and used automation to support major growth.</p><p></p><h3><strong>Key Takeaways</strong></h3><ol><li><strong>AI Raises the Standard for Human Performance: </strong>AI gives companies better data and stronger alerts, but people still play a key role in making smart decisions and delivering the right customer experience.</li><li><strong>Strong Systems Make Growth Possible: </strong>Centralized Vision invested heavily in workflows, Salesforce, automation, and its own VIC platform, allowing the company to launch large projects faster and with more confidence.</li><li><strong>Technology Works Best When Teams Are Involved: </strong>Rich explains that team buy-in comes from feedback, collaboration, and letting employees feel part of the solution instead of forcing systems onto them.</li><li><strong>Automation Gives Employees More Freedom: </strong>Tools like ClickUp help remove mental clutter, track responsibilities, and give leaders better visibility without making employees feel overly managed.</li><li><strong>AI Training Can Improve Consistency: </strong>Centralized Vision is using AI-based training content and avatars to make onboarding more consistent, easier to update, and easier to scale.</li><li><strong>Businesses Need a Practical AI Strategy: </strong>Rich warns against rushing into every new AI tool. His approach is to test carefully, research deeply, and implement technology that solves long-term problems.</li></ol><br/><h3></h3><h3><strong>Episode Timestamps</strong></h3><p><strong>[00:00:00] – Introduction to Rich Flanagan and Centralized Vision:</strong> Steve welcomes Rich and asks about his background, career path, and current work.</p><p><strong>[00:05:58] – How AI Is Reshaping Operations: </strong>Rich explains how AI is driving efficiency, changing workforce strategies, and pushing companies to constantly improve their operations.</p><p><strong>[00:09:36] – Building Efficient Systems and Workflows:</strong> Rich explains how Centralized Vision improved onboarding, automation, forecasting, and team workflows to support scalable growth.</p><p><strong>[00:15:13] – Building a Culture That Embraces Technology:</strong> Rich discusses how collaboration, accountability, and employee buy-in are essential when implementing new technology and scaling a growing business.</p><p><strong>[00:20:45] – Scaling Through Automation and Customer Experience:</strong> Rich shares how Centralized Vision uses automation, streamlined processes, and strong partner experiences to support rapid growth and enterprise-level clients.</p><p><strong>[00:32:38] – Why Businesses Must Lean Into AI: </strong>Rich explains how every industry eventually adapts to technological change and why embracing AI is the best way to stay relevant and reduce fear about the future.</p><p><strong>[00:34:45] – Episode Wrap-Up and Final Thoughts</strong>: Steve thanks Rich for joining the podcast as they close the conversation on AI, workplace innovation, and the future of proactive security solutions.</p><p>🔗 <strong>Connect with the guest Rich Flanagan:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/rich-flanagan-virtualsecuritymonitoring/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/rich-flanagan-virtualsecuritymonitoring/</a></u></p><p></p><p>🔗 <strong>Connect with the guest company, Centralized Vision-Virtual Safety &amp; Security Monitoring:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/company/centralized-vision/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/centralized-vision/</a></u></p><p>👉 Website: <u><a href="https://www.centralizedvision.com/" rel="noopener noreferrer" target="_blank">https://www.centralizedvision.com/</a></u></p><p></p><p>🔗<strong>Follow the podcast:</strong></p><p>👉Spotify: <u><a href="https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8" rel="noopener noreferrer" target="_blank">https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8</a></u></p><p>👉Apple Podcast: <u><a href="https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216" rel="noopener noreferrer" target="_blank">https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216</a></u></p><p>👉 YouTube: <u><a href="https://www.youtube.com/@opptyunlimited9222" rel="noopener noreferrer" target="_blank">https://www.youtube.com/@opptyunlimited9222</a></u></p><p></p><p>🔗 <strong>Connect with the Host Steve Miksta:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/stevemiksta/</a></u></p><p></p><p>🔗 <strong>Connect with the Host Company, Oppty Unlimited:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/company/opptyunlimited/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/opptyunlimited/</a></u></p><p>👉 Website: <u><a href="https://www.opptyunlimited.com/" rel="noopener noreferrer" target="_blank">https://www.opptyunlimited.com/</a></u></p>]]></description><content:encoded><![CDATA[<p>In this episode of the Leaders of the Workplace of Tomorrow podcast, host <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">Steve Miksta</a></u> sits down with <u><a href="https://www.linkedin.com/in/rich-flanagan-virtualsecuritymonitoring/" rel="noopener noreferrer" target="_blank">Rich Flanagan</a></u>, Executive Vice President/Partner at <u><a href="https://www.linkedin.com/company/centralized-vision/" rel="noopener noreferrer" target="_blank">Centralized Vision-Virtual Safety &amp; Security Monitoring</a></u>, to discuss how technology, AI, automation, and strong internal systems are reshaping the future of workplace operations.</p><p>Rich shares his journey from more than 20 years in the mortgage industry to helping grow Centralized Vision into a national security operations center. He explains how the company shifted from direct customer work to a partner-focused model, built stronger processes through Salesforce, developed its own internal platform called VIC, and used automation to support major growth.</p><p></p><h3><strong>Key Takeaways</strong></h3><ol><li><strong>AI Raises the Standard for Human Performance: </strong>AI gives companies better data and stronger alerts, but people still play a key role in making smart decisions and delivering the right customer experience.</li><li><strong>Strong Systems Make Growth Possible: </strong>Centralized Vision invested heavily in workflows, Salesforce, automation, and its own VIC platform, allowing the company to launch large projects faster and with more confidence.</li><li><strong>Technology Works Best When Teams Are Involved: </strong>Rich explains that team buy-in comes from feedback, collaboration, and letting employees feel part of the solution instead of forcing systems onto them.</li><li><strong>Automation Gives Employees More Freedom: </strong>Tools like ClickUp help remove mental clutter, track responsibilities, and give leaders better visibility without making employees feel overly managed.</li><li><strong>AI Training Can Improve Consistency: </strong>Centralized Vision is using AI-based training content and avatars to make onboarding more consistent, easier to update, and easier to scale.</li><li><strong>Businesses Need a Practical AI Strategy: </strong>Rich warns against rushing into every new AI tool. His approach is to test carefully, research deeply, and implement technology that solves long-term problems.</li></ol><br/><h3></h3><h3><strong>Episode Timestamps</strong></h3><p><strong>[00:00:00] – Introduction to Rich Flanagan and Centralized Vision:</strong> Steve welcomes Rich and asks about his background, career path, and current work.</p><p><strong>[00:05:58] – How AI Is Reshaping Operations: </strong>Rich explains how AI is driving efficiency, changing workforce strategies, and pushing companies to constantly improve their operations.</p><p><strong>[00:09:36] – Building Efficient Systems and Workflows:</strong> Rich explains how Centralized Vision improved onboarding, automation, forecasting, and team workflows to support scalable growth.</p><p><strong>[00:15:13] – Building a Culture That Embraces Technology:</strong> Rich discusses how collaboration, accountability, and employee buy-in are essential when implementing new technology and scaling a growing business.</p><p><strong>[00:20:45] – Scaling Through Automation and Customer Experience:</strong> Rich shares how Centralized Vision uses automation, streamlined processes, and strong partner experiences to support rapid growth and enterprise-level clients.</p><p><strong>[00:32:38] – Why Businesses Must Lean Into AI: </strong>Rich explains how every industry eventually adapts to technological change and why embracing AI is the best way to stay relevant and reduce fear about the future.</p><p><strong>[00:34:45] – Episode Wrap-Up and Final Thoughts</strong>: Steve thanks Rich for joining the podcast as they close the conversation on AI, workplace innovation, and the future of proactive security solutions.</p><p>🔗 <strong>Connect with the guest Rich Flanagan:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/rich-flanagan-virtualsecuritymonitoring/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/rich-flanagan-virtualsecuritymonitoring/</a></u></p><p></p><p>🔗 <strong>Connect with the guest company, Centralized Vision-Virtual Safety &amp; Security Monitoring:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/company/centralized-vision/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/centralized-vision/</a></u></p><p>👉 Website: <u><a href="https://www.centralizedvision.com/" rel="noopener noreferrer" target="_blank">https://www.centralizedvision.com/</a></u></p><p></p><p>🔗<strong>Follow the podcast:</strong></p><p>👉Spotify: <u><a href="https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8" rel="noopener noreferrer" target="_blank">https://open.spotify.com/show/033rjH7T2gSv9KyUs4uC4x?si=db0aed8e99f84fc8</a></u></p><p>👉Apple Podcast: <u><a href="https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216" rel="noopener noreferrer" target="_blank">https://podcasts.apple.com/us/podcast/leaders-of-the-workplace-of-tomorrow/id1896864216</a></u></p><p>👉 YouTube: <u><a href="https://www.youtube.com/@opptyunlimited9222" rel="noopener noreferrer" target="_blank">https://www.youtube.com/@opptyunlimited9222</a></u></p><p></p><p>🔗 <strong>Connect with the Host Steve Miksta:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/in/stevemiksta/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/stevemiksta/</a></u></p><p></p><p>🔗 <strong>Connect with the Host Company, Oppty Unlimited:</strong></p><p>👉 LinkedIn: <u><a href="https://www.linkedin.com/company/opptyunlimited/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/opptyunlimited/</a></u></p><p>👉 Website: <u><a href="https://www.opptyunlimited.com/" rel="noopener noreferrer" target="_blank">https://www.opptyunlimited.com/</a></u></p>]]></content:encoded><link><![CDATA[https://www.opptyunlimited.com/]]></link><guid isPermaLink="false">ed698e66-3b35-4c66-93ee-3301e82761ae</guid><itunes:image href="https://artwork.captivate.fm/0e513f4e-445a-4c57-9138-e2f88a543c08/Leaders-of-the-WoT-podcast-Rss-art-1.png"/><pubDate>Wed, 24 Jun 2026 05:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/ed698e66-3b35-4c66-93ee-3301e82761ae.mp3" length="52643472" type="audio/mpeg"/><itunes:duration>36:33</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType></item></channel></rss>