In this episode, I, Wendy Harris, am talking to magician, comedian, TV presenter and now marketing agency owner, Ben Hanlin to discuss authenticity in marketing.

Ben discusses how he transitioned from performing arts to co-founding a digital marketing agency during the pandemic.

His unique selling point is his authenticity, which he brings into the agency's mission to create engaging content and be 'client obsessed'.

We discuss effective digital marketing strategy, focusing on providing value to the audience, ensuring authenticity, and giving more than selling.

We also touch on strategies for content idea generation and execution, particularly using our favourite channel, LinkedIn.

And just what do we mean when we say Elton John beats the Arctic Monkeys in a battle of the bands?...

01:13 Transition from Magic to Marketing

03:20 The Importance of Understanding Your Audience

08:15 Strategies for Successful Storytelling in Digital Marketing

14:21 The Role of Authenticity and Consistency in Content Creation

21:26 The conversation that counts

21:43 Finding Purpose in Your Work

Other related episodes we'd like you to check out

https://makingconversationscount.com/they-ask-you-answer-marcus-sheridan/

https://makingconversationscount.com/brynne-tillman/

https://makingconversationscount.com/resource-niraj/

https://makingconversationscount.com/using-lazy-marketing-with-al-tepper/

Mentioned in this episode:

Buy my book "Making Conversations Count"

Book on Amazon

How to work with me

Power Up

In the world of business, standing out from the competition is crucial.

But what truly sets you apart?

In the latest episode of the Making Conversations Count podcast, business communication coach and sales trainer Wendy Harris delves into the concept of unique offerings and how they can make all the difference.

She's joined by guest David Christian from Clearsight Strategies, and they explore the intricacies of identifying and leveraging your unique selling proposition (USP) to create meaningful conversations.

Your USP is not just about being different from competitors; it's about finding your unique perceived benefit.

It's critical to understand what your customers truly care about and how they see your business.

In this episode we're discussing the importance of analysing features and benefits, as well as understanding how to align them with your customers' needs.

Discover how honing in on your USP can help you connect with your audience on a deeper level!

Customers should be at the heart of your USP.

By shifting your mindset from merely selling a product or service to actively listening to your customers, you can discover what they truly need.

This section emphasizes the importance of prioritising the customer experience and continuously striving to make a positive difference in their lives.

Understand how a customer-centric approach can help you create a stronger, more authentic USP.

"And it may be the perceived benefit that your product or service brings. It may be the attitude of you and your staff. . ..."

• David Christian, Making Conversations Count - October 2023 

00:00:27 Wendy and David explore discovering your USP. 00:04:06 Connecting people for peer learning, sharing experiences. 00:07:51 Better product perception through environmental consciousness. 00:11:51 Business owners doubt themselves compared to others. 00:13:41 Clarity is key in helping small businesses. 00:17:04 Busy life. Reflect. Work on happiness. 00:20:03 A listener email from Vanessa!

We're going to learn the importance of having a strategy and approach, and how it can significantly impact your sales.

Wendy runs through the various different tools and platforms for the many tasks involved within the sales process.

She talks about content purposing for things like LinkedIn and your email list, and explains how an effective follow-up process requires a database or sales system.

And what about CRM systems?

Wendy talks us through the many options available, including HubSpot, Zoho, and Salesforce and shares which one she feels could be beneficial to your own business. 

So, if you're looking to make your conversations around the sales process count, join us for this enlightening episode.

We'll uncover valuable insights and strategies that will enhance your sales success. 

"A simple sheet can be everything that you need it to be because you can add columns, you can data sort, you can even add First Contact, Last Contact, Next Contact columns and sort them to see how long it takes from First Contact to a sale and sort things by results. ..." - Wendy Harris, Making Conversations Count - September 2023 

00:02:30 Nimble as a CRM.  00:04:15 Segmenting data. 00:07:27 Use apps to schedule and track tasks. 00:10:38 Clever way to align communication, reach audience. 00:13:55 Long-term success takes time, client referrals matter. 00:17:39 Invest in what works for your goals. 00:27:27 Overcoming introversion and self-promotion awkwardness. 00:31:57 Marcus Sheridan's AI expertise and insights are food for thought.

"Making Conversations Count" is a podcast from Growth Communication Coach & Trainer Wendy Harris who has been picking up the phone for 35+ years.

In old money she would be called a Telemarketing Consultant.

In these modern times people prefer Social Selling Trainer.

In the Making Conversations Count podcast, Wendy shares how to use conversation to build relationships in business.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/podcast-episodes/

Jane will be sharing her expertise and experiences in sales and marketing and will take us on a journey through her 23 years of business experience, from her early days in radio to her successful career as a sales consultant.

"Having that knowledge of the other person, the potential customer, means we can start matching our products and services with their needs. Because everything you do there's one of two things it either provides a gain or solves the pain. That's what we're selling, really..." - Jane Pallister, Making Conversations Count - August 2023 

With her expertise in curriculum development and her involvement with esteemed universities and business schools, Jane has crafted a blueprint for success.

She shares her experiences in creating a core growth action plan for the renowned Help to Grow management program, which earned the approval of Rishi Sunak. 

We'll delve into the importance of making conversations about features and benefits count in business and how structures and frameworks can facilitate those crucial discussions about products and services.

Jane will discuss her own creation, the FABTECA theory, which provides a clear understanding of the differences between features, advantages, and benefits.

As we know, Wendy has her own framework -  "the four R formula" for achieving results.

But it's not just about sales and marketing.

Jane's work extends beyond the business world.

During the ongoing pandemic, she has dedicated herself to helping businesses navigate these challenging times.

We'll hear about her experiences, the impact she made on others, and how she managed to stay afloat when the funding for her programs disappeared.

So, whether you're a business owner looking to improve your sales techniques, an aspiring entrepreneur seeking guidance, or simply someone interested in the power of conversations, this is an episode you won't want to miss.

Get ready to learn, be inspired, and make your conversations count with Jane Pallister and the story of FABTECA on "Making Conversations Count"!

Explore the significance of structures in facilitating meaningful conversations about products and services.

Learn how these frameworks provide reassurance, build customer confidence, and ultimately lead to successful sales.

Jane has honed her skills over her 23 years in business and sales, and she presents compelling insights on the value and criticality of structures, particularly in her domain of FABTECA. 

We're going to learn how Jane's rich experience in sales began even before her 23 years in business.

Explore her insights into the art of conversation, the significance of active listening, and the power of identifying customers' needs before presenting features and benefits.

Discover how she incorporates the FABTECA theory in her own business operations, which provides valuable clarity around the distinction between features and benefits.

Prepare to be inspired and motivated by Jane's journey towards sales excellence.

00:01:48 FABTECA explained 00:09:30 Suitcase example 00:14:06 Under promise, over...]]>In this episode, host Wendy Harris is joined by long time networking pal Jane Pallister.

Jane will be sharing her expertise and experiences in sales and marketing and will take us on a journey through her 23 years of business experience, from her early days in radio to her successful career as a sales consultant.

"Having that knowledge of the other person, the potential customer, means we can start matching our products and services with their needs. Because everything you do there's one of two things it either provides a gain or solves the pain. That's what we're selling, really..." - Jane Pallister, Making Conversations Count - August 2023 

With her expertise in curriculum development and her involvement with esteemed universities and business schools, Jane has crafted a blueprint for success.

She shares her experiences in creating a core growth action plan for the renowned Help to Grow management program, which earned the approval of Rishi Sunak. 

We'll delve into the importance of making conversations about features and benefits count in business and how structures and frameworks can facilitate those crucial discussions about products and services.

Jane will discuss her own creation, the FABTECA theory, which provides a clear understanding of the differences between features, advantages, and benefits.

As we know, Wendy has her own framework -  "the four R formula" for achieving results.

But it's not just about sales and marketing.

Jane's work extends beyond the business world.

During the ongoing pandemic, she has dedicated herself to helping businesses navigate these challenging times.

We'll hear about her experiences, the impact she made on others, and how she managed to stay afloat when the funding for her programs disappeared.

So, whether you're a business owner looking to improve your sales techniques, an aspiring entrepreneur seeking guidance, or simply someone interested in the power of conversations, this is an episode you won't want to miss.

Get ready to learn, be inspired, and make your conversations count with Jane Pallister and the story of FABTECA on "Making Conversations Count"!

Explore the significance of structures in facilitating meaningful conversations about products and services.

Learn how these frameworks provide reassurance, build customer confidence, and ultimately lead to successful sales.

Jane has honed her skills over her 23 years in business and sales, and she presents compelling insights on the value and criticality of structures, particularly in her domain of FABTECA. 

We're going to learn how Jane's rich experience in sales began even before her 23 years in business.

Explore her insights into the art of conversation, the significance of active listening, and the power of identifying customers' needs before presenting features and benefits.

Discover how she incorporates the FABTECA theory in her own business operations, which provides valuable clarity around the distinction between features and benefits.

Prepare to be inspired and motivated by Jane's journey towards sales excellence.

00:01:48 FABTECA explained 00:09:30 Suitcase example 00:14:06 Under promise, over deliver to build loyalty 00:16:21 Model for productive conversations 00:19:27 Jane's 20-year radio career 00:31:14 Proudly helped businesses during the Pandemic 00:33:37 Selling that pen, flight bag and features

"Making Conversations Count" is a podcast from Growth Communication Coach & Trainer Wendy Harris who has been picking up the phone for 35+ years.

In old money she would be called a Telemarketing Consultant.

In these modern times people prefer Social Selling Trainer.

In the Making Conversations Count podcast, Wendy shares how to use conversation to build relationships in business.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/podcast-episodes/

They discuss the challenges of navigating jargon in the sales and marketing industry, emphasising the importance of leading with shared values and prioritising people in business interactions and the significance of targeting ideal clients and the value of in-person connections.  Listen in to learn more about making conversations count and effectively targeting your ideal clients.

"But this comes back to, doesn't it, people valuing what we do, that they are not the best at it themselves, but appreciate that it needs to be done." - Wendy Harris, Making Conversations Count - July 2023 

Drawing the attention of ideal clients is essential for any business to succeed, and this can be done by finding a niche and connecting with them on shared values.

In this episode of Making Conversations Count podcast, Wendy Harris and Jenny Procter discuss the importance of researching a potential client's sector, creating an attractive profile and being brave when marketing oneself.

They provide valuable insight into how to make the most of unique skills and abilities to create successful marketing campaigns, and emphasise that finding a niche is a process that can take time and may change over the years.

This podcast episode is an invaluable resource for any business looking to effectively target and attract ideal customers!

(00:00:00) Targeting ideal clients

(00:05:35) Finding a niche

(00:10:42) Finding shared values

(00:15:57) Finding clients

(00:21:18) More on niching down

(00:26:07) Marketing for introverts

"Making Conversations Count" is a podcast from telemarketing and communication trainer Wendy Harris.

In it, she shares how to use conversation to build relationships in business.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

If you're feeling overwhelmed and uncertain when it comes to understanding your business numbers, constantly second-guessing your financial decisions and lacking confidence in setting realistic targets, then you are not alone!

Many small business owners struggle with these challenges, often resulting in missed opportunities and poor financial performance.

Instead of achieving the desired result of informed financial decisions and setting realistic targets, they may be experiencing financial stress, making uninformed decisions, and missing out on growth potential.

But fear not, there are practical steps and strategies that can empower small business owners to conquer their financial management challenges and achieve success.

• Grasp the key to overwhelming success by truly understanding your business metrics.
• Decode the hidden technique of calculating customer acquisition costs and profits for a thriving business.
• Get acquainted with the art of setting financial and time-related targets which manifest into reality.
• Learn innovative techniques to research and attract potential customers all whilst improving your bottom line.
• Become proficient in testing and measuring a variety of customer conversion strategies to boost your outreach.

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from telemarketing and communication trainer Wendy Harris.

In it, she shares how to use conversation to build relationships in business.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

"You shouldn't be there to have to prop up your business every minute of the day. The business should be designed and structured so that it's propping up you most of the time." - Pete Mohr, Making Conversations Count - May 2023 

In an area with expensive internet? Here's a lower bandwidth version for you

Are you an entrepreneur who wants to maximise profits and gain more freedom in your business?

Imagine streamlining your operations to achieve greater efficiency and success.

Discover the key to unlocking increased profits and freedom in your business, as Pete Mohr shares his proven solution for simplifying your operations and accelerating your growth.

Get ready to transform your business with streamlined processes, increased profitability, and newfound freedom.

You'll learn...

• How to unify your personal and professional objectives for better entrepreneurial outcomes
• How to master the 5 p's framework
•  Simplifying your entrepreneurial journey with cross-training and delegation

Pete's links:

Pete's website

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from telemarketing and communication trainer Wendy Harris.

In it, she shares how to use conversation to build relationships in business.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

"How do you eat the elephant? One bite at a time. You need to take steps in the right direction consistently over time." - Ian Williams, Making Conversations Count - April 2023 

In an area with expensive internet? Here's a lower bandwidth version for you

When Ian Williams first encountered the need for sustainability, little did he know that his journey would lead him to become a tireless advocate for change, inspiring people to join together in the fight for a brighter future.

But what will come of this unexpected twist in his story?

With the mainstream narrative starting to acknowledge, accept and adopt the fact that we have to do something about the environment, one individual is attempting to find solutions to have a positive impact.

But the challenge of drawing down greenhouse gases to reduce emissions presents a complex issue that may be far more difficult than we anticipate.

Can we make the change in time?

There's only one way to find out. #

Listen, as Ian C Williams gives us the answers....

You'll learn...

• The significance of personal growth in shaping cultural transformation
• The crucial role each person plays in mitigating environmental impacts
• The benefits of businesses that focus on employee well-being and personal development
• Ian’s conversation that counted

Ian's links:

Ian's email

Ian's website

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from telemarketing and communication trainer Wendy Harris.

In it, she shares how to use conversation to build relationships in business.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

In an area with expensive internet? Here's a lower bandwidth version for you

In this podcast episode, Wendy talks to Kevin Palmieri about his work with Next Level University, a self-improvement platform that he co-founded with his friend Alan.

Kevin shares his journey to becoming hyperconscious and how he and Alan reconnected after a falling out in high school.

He also talks about leaving his miserable job, partnering with Alan, and starting the Hyperconscious Podcast. After 450 episodes, they rebranded to Next Level University.

You'll learn...

• Wendy's plans for this podcast
•  How Kevin's podcast came about
•  The journey from depression to progression
• Kevin’s conversation that counted

Kevin's links:

Kevin Palmieri Instagram

Kevin's LinkedIn (although he isn't into LinkedIn!)

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from telemarketing and communication trainer Wendy Harris.

In it, she shares how to use conversation to build relationships in business.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

In an area with expensive internet? Here's a lower bandwidth version for you

LinkedIn is an essential tool for businesses. We know this. Duh!  I mean, it's the B2B social media platform.

It's been providing an invaluable platform to reach a vast network of potential customers and partners for coming up to 20 years now. 

But most people only ever think about LinkedIn as that place you set up as an online CV.

It's been much more than that for quite some time now.

And by taking the time to create a LinkedIn company page and effectively manage it, businesses can gain an advantage in the competition for attention, leading to significant growth.

A LinkedIn company page can be used to showcase a business’s mission, values and successes, as well as providing real-time updates on products, services and offers.

But more than that, it can be used to leverage all the juicy organic reach that LinkedIn still offers via the external benefits of SEO.

Not to mention the relationships with customers and partners.

In this episode we're joined by LinkedIn company pages expert Michelle J Raymond who talks us through why we need to get on top of our LinkedIn page management!

You'll learn...

• Where to start with LinkedIn
• How to set up LinkedIn for success
• Why you NEED a company page
• Don’t be scared to repurpose your content on the page
• Michelle’s conversation that counted

Michelle's LinkedIn:

https://au.linkedin.com/in/michelle-raymond-goodtradingco

Michelle's GoodTrading website:

https://goodtradingco.com.au/

Michelle's brand website:

https://michellejraymond.com/

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

In an area with expensive internet? Here's a lower bandwidth version for you

Ahh, financial planning!

The process of creating a strategy to manage one's financial resources in order to achieve specific financial goals.

It can be a minefield if you don't get the right advice.

We've already had one financial expert on here giving some advice, but given the time of year, and amidst a recession, we figured we'd give you a fresher refresher.

Budgeting, saving, investing, insuring, and planning for retirement. Just some of the headache inducing financial considerations we need to be making to secure our futures.

And that's before we even touch on investment management, and moving around our various securities and assets, stocks, bonds, and real estate.

So that's why we need to take the lead on getting the best financial advice. And for this episode, that's coming from Brandon Neely.

You'll learn...

• The STILL method
• Robert Downey Junior’s Rolex
• All the wealth in the world
• Brandon’s conversation that counted

Brandon's Link Wealth Wisdom website:

https://www.wealthwisdomfp.com/

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

In an area with expensive internet? Here's a lower bandwidth version for you

We didn't just want this episode to be a standard episode.

It is the festive season after all (at the time of writing)

After another action packed year in 2022, we decided it was definitely about time we revisited some of our most impactful previous guests and find out what's happened with them since we chatted on the show.

We catch up with Steve Judge, Mandy Ward, and Rob Begg.

Wendy chats through with Steve and Mandy what came next for them, following the conversation that counted. And producer Neal spoke with Rob Begg to find out more about the work Wendy did with him after he blew her away with his insight during the episode.

You'll learn...

• Going for the Golden vision - with support from the Golden Gang!
• Making the difference with some impactful books
• Mastering the mindset!

Listen to the full episodes with the guests here:

https://makingconversationscount.com/steve-judge/

https://makingconversationscount.com/mandy-ward/

https://makingconversationscount.com/rob-begg/

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

One of them is the fulfillment part.

You have to deliver, produce whatever it is you're selling.

And your ability to do that will dictate whether you stay in business.

So that's why one of the eight unbreakable rules is your business plan.

What is it going to take to attract customers, sell the customers and then provide what it is you have agreed to?

And then what is the service end on the back end?

Is there a warranty, customer service, et cetera? You got to cover all of it. Thing is just that's great and that's important, but that just gets the ball rolling.

Now we got to play the game." - Sean Castrina, Making Conversations Count - December 2022 

In an area with expensive internet? Here's a lower bandwidth version for you

Here's a written to be read transcript

The business rules game has been depicted in popular culture for many years, but still nobody knows how to play it.

In this episode, Wendy talks with a man who absolutely plays the game and knows all of the business rules.

So well in fact, that he's written a book about it.

In this conversation, Wendy talks to Sean Castrina, author of "The Eight Unbreakable Rules for Business Startup Success" and host of Ten Minute Entrepreneur.

You'll learn...

• Business is solving a problem
• Being too afraid to sell
• Leading from the front
• Play the game first and enjoy the rewards later
• Sean’s conversation that counted

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with John Barrows all about getting your outbound calls done.

And done right?

In this bonus episode, Wendy and Neal discuss takeaways from the recent episode. 

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

John Barrows, Making Conversations Count - November 2022 

In an area with expensive internet? Here's a lower bandwidth version for you

Here's a written to be read transcript

Sales calls get a bad rap from people that largely don't understand them. Or how to make them.

As a telemarketing trainer, Wendy has made more than a million during her career.

And she makes them the right way.

In this conversation, Wendy talks to John Barrows, a man who boasts quite the record, having worked with the likes of Jack Welsh (yes THAT Jack Welsh) and Jay Baitler (Staples)

You'll learn...

• ‘Enjoying’ the sales calls process
• Having ‘cool’ conversations
• No scripts please!
• Resist equity in place of comp
• Values based selling
• John’s conversation that counted (with cameo’s from GE’s Jack Welsh and Staples’ Jay Baitler)

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Lux Narayan all about getting on top of the conversations in a live stream!

In this bonus episode, Wendy and Neal discuss takeaways from the recent episode. 

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Lux Narayan, Making Conversations Count - October 2022 

In an area with expensive internet? Here's a lower bandwidth version for you

Here's a written to be read transcript

Live chat.

What a nightmare it can be.

And if the pandemic has taught us anything, it's that the preferred way of doing any kind of presentation or talk is now online in the live chat forum.

This week's guest is attempting to turn the live chat experience on its head, making it less awkward, less clunky, and way more fun!

Lux Narayan is the head honcho at the AI telecoms company Unmetric.

And as he explains to Wendy, his vision for the future of live chat is to bring us all closer together through conversation.

How very on brand....

You'll learn...

• Obituaries and the whole subject of legacy
• How Name, Place, Animal, Thing happened
• What do you do?
• Better questions to ask in networking
• How Lux is revolutionising live chat and YouTube

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with John Follis all about getting attention for your brand!

In this bonus episode, Wendy and Neal discuss takeaways from the recent episode. 

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

John Follis, Making Conversations Count - October 2022 

Psst! Click if you want to read a transcript of the episode!

Is your stuff getting the attention that you know it deserves?

When you post a video, does it get views? When you publish a podcast episode, do people listen to it?

When you type out your thoughts in a blog, do people read them?

This is the subject of this week's conversation.

We're privileged to have a real, honest-to-biscuits, bona-fide member of the "Mad Men".

John Follis joins our Wendywoo to chat through podcasting, explainer videos, Tik Tok and Instagram.

And not just the online social stuff.

The real life social stuff too!...

You'll learn...

• John's experience with leveraging his podcast as a discovery tool before social was a thing (01m30s)
• Success is about timing (08m30s)
• Whatever platform or medium you use, you've got to get the messaging right (14m29s)
• The algorithms are constantly changing (20m11s)
• John's conversation that counted (23m30s)

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

John Follis, Making Conversations Count - October 2022 

Psst! Click if you want to read a transcript version of the episode

Is your stuff getting the attention that you know it deserves?

When you post a video, does it get views? When you publish a podcast episode, do people listen to it?

When you type out your thoughts, do people read them?

This is the subject of this week's conversation.

We're privileged to have a real, honest-to-biscuits, bona-fide member of the "Mad Men".

John Follis joins our Wendywoo to chat through podcasting, explainer videos, Tik Tok and Instagram.

And not just the online social stuff.

The real life social stuff too!...

You'll learn...

• John's experience with leveraging his podcast as a discovery tool before social was a thing (01m30s)
• Success is about timing (08m30s)
• Whatever platform or medium you use, you've got to get the messaging right (14m29s)
• The algorithms are constantly changing (20m11s)
• John's conversation that counted (23m30s)

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

John Follis will be chatting with us all about getting the brand messaging out there, to the right people, in the right place and in the right duration!

Bit like my four R formula...

Catch the brand new episode on Thursday.

Make sure you're following the podcast in your favourite player (we recommend Apple Podcasts ) so you never miss an episode.

"Making Conversations Count" is a podcast from Making Conversations Count founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here.

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here.

Once you've listened, remember to leave us a review! 

NEVER MISS AN EPISODE AGAIN!!

Follow the show on Apple Podcasts here!

Follow the show on Spotify, here!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Jonathan and Renee and that you've had some inspiration for a new business venture?

In this bonus episode, Wendy and Neal discuss takeaways from the recent episode. 

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Jonathan and Renee Harris, Making Conversations Count - September 2022 

Sometimes life throws you lemons.

But imagine how much easier life could be if you had an entire squad of family members on staff to help you squeeze them?!

If you've always thought about starting your own business but don't have the first idea how to go about it - this is the episode for you.

By the time you've finished listening, you'll be treating your own family like you're Simon Cowell, and they're auditioning.

You'll learn...

• Who are Jonathan and Renee and what is “Parent their Passion”? (01m20s)
• Family struggles and avoiding the move (05m29s)
• Working the marketplace (08m30s)
• Nurturing children to win in business (18m28s)
• How do they choose (what to do)? (31m00s)

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Jonathan and Renee Harris, Making Conversations Count - September 2022 

Sometimes life throws you lemons.

But imagine how much easier life could be if you had an entire squad of family members on staff to help you squeeze them?!

If you've always thought about starting your own business but don't have the first idea how to go about it - this is the episode for you.

By the time you've finished listening, you'll be treating your own family like you're Simon Cowell, and they're auditioning.

You'll learn...

• Who are Jonathan and Renee and what is “Parent their Passion”? (01m20s)
• Family struggles and avoiding the move (05m29s)
• Working the marketplace (08m30s)
• Nurturing children to win in business (18m28s)
• How do they choose (what to do)? (31m00s)

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Jonathan and Renee Harris are teaching us how we can grow a business involving the whole family!

Catch the brand new episode on Thursday.

Make sure you're following the podcast in your favourite player (we recommend Apple Podcasts ) so you never miss an episode.

"Making Conversations Count" is a podcast from Making Conversations Count founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here.

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here.

Once you've listened, remember to leave us a review! 

NEVER MISS AN EPISODE AGAIN!!

Follow the show on Apple Podcasts here!

Follow the show on Spotify, here!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

In case you didn't know, the podcast is all about having real honest conversations with business leaders and entrepreneurs.

And it's also celebrating the art of effective communication.

As a highly experienced telemarketing trainer and outbound sales training coach, Wendy Harris is here for you each week so you can learn the art of effective communication, and leverage the one you've already listened to.

After all, what better way to start a potentially mutually beneficial conversation than with an opening line of "hey, I heard you on Wendy's podcast..."

Who will you be carrying on the conversation with next?

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Larry Sprung (wealth management expert) and that you've realised it might be time to get planning for that unknown future?

In this bonus episode, Wendy and Neal discuss takeaways from the recent episode. 

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

"And the reality is there is no adviser, there's no investment professional out there that has this magic bullet or magic formula that's going to get you significantly greater returns than everybody else over a long period of time."

Psst! Prefer to read than listen? Here's the transcript for you.

Larry Sprung, Making Conversations Count - September 2022 

When it comes to loved ones, they should be treated like family by all

Just because you're handling money matters, it doesn't mean your family and loved ones shouldn't still be treated with dignity and consideration even by those not in your immediate family.

This episode is another 'how to' around what you need to think about and what you can expect when it comes to arranging your estate. 

You'll learn...

• Who is Larry Sprung and what is Mitlin Financial?
• A family tree is literally health and wealth (6m50s) Actions speak louder than words (11m09s)
• Advice for listeners who want to be proactive (18m59s) General wealth management advice (32m28s)
• Wendy's takeaway

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

"And the reality is there is no adviser, there's no investment professional out there that has this magic bullet or magic formula that's going to get you significantly greater returns than everybody else over a long period of time."

Larry Sprung, Making Conversations Count - September 2022 

When it comes to loved ones, they should be treated like family by all

Just because you're handling money matters, it doesn't mean your family and loved ones shouldn't still be treated with dignity and consideration even by those not in your immediate family.

This episode is another 'how to' around what you need to think about and what you can expect when it comes to arranging your estate. 

You'll learn...

• Who is Larry Sprung and what is Mitlin Financial?
• A family tree is literally health and wealth (6m50s) Actions speak louder than words (11m09s)
• Advice for listeners who want to be proactive (18m59s) General wealth management advice (32m28s)
• Wendy's takeaway

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Wendy will be chatting with Larry Sprung all about how to get yourself ready for those later years.

This is literally like a free hour consult with one of the world's most respected financial planners.

Catch the brand new episode on Thursday.

Make sure you're following the podcast in your favourite player (we recommend Apple Podcasts ) so you never miss an episode.

"Making Conversations Count" is a podcast from Making Conversations Count founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here.

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here.

Once you've listened, remember to leave us a review! 

NEVER MISS AN EPISODE AGAIN!!

Follow the show on Apple Podcasts here!

Follow the show on Spotify, here!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

You've got everything you need in the latest full episode of "Making Conversations Count" (episode 100) to get the best possible growth in your business.

We celebrated episode 100 with a virtual 'masterclass', featuring insights from some of the world's biggest experts.

And boy did they share.

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy shared useful conversations around the three fundamental areas of sales, marketing and strategy.

If you haven't, go back and listen.

If you did, in this bonus episode, Wendy reveals her all time favourite three guests so far.

Will one of them also be your favourite?

Will one of them be YOU?

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

And it's those topics that I love to explore because the whole point of the show is to bring stories, conversations and motivational inspiration for you, the listener, so that you are inspired to go and try these things out for yourself.."

Wendy Harris, Making Conversations Count - (September 2022 )

Psst! Low on data? Here's a lower bandwidth version for you.

Ok, that's a huge over simplification, and we know it.

But we're all caught up in the haze of celebrations here...

It's not every day your podcast hits its 100 episode milestone, and we intend to celebrate that fully.

So, for the sake of argument, we're going to say that the three things that make a business successful are:

Sales

Marketing

Strategy

And boy have we covered those in depth on this podcast.

Over the sixty minutes of this episode, you're getting a full masterclass on running a business from the world's finest entrepreneurs and experts in their fields.

You're going to learn everything from how to make your website sell, through to attracting the kinds of customers who would buy from you in the first place.

You're going to learn how to connect with those customers.

You're going to learn how to manage your business once you have the customers buying from you.

So, grab yourself a pen and notepad and get ready to make a lot of notes.

If you want, you can always see the full transcripts of the episodes on the relevant pages on the website.

Thank you so much for being with us on this podcast, and let me know your key takeaways in the usual places.

Here's where you'll find all the episodes mentioned:

https://makingconversationscount.com/all-episodes/

You can play them all from the app you're in by searching their name.

You'll learn....

• How to get through a lifetime's worth of business knowledge in just a year
• How to get someone to hand hold you while you trade
• Using collaboration to make more profits
• How to work on your business not in it
• How you can leverage networking for finding customers
• How to do great marketing on a terrible or non existent budget
• How to make your website stand out in a crowded market place
• The content you should be putting on that website
• The kinds of connections you need to be making to get people to want to come to your website
• How to get them wanting to buy your highest value offerings

A poignant moment from the episode:

"Most companies, and I used to work with Fortune 500 companies, so they have billion dollar budgets and they're basically creating content and sending it on every platform and seeing no results. They're just "oh, great. We can do Twitter. We can do Facebook and we can do LinkedIn and we can do Snap and we can do all these things. So let's just throw content out there and see what happens." That's not content marketing. Content marketing is about the idea that I want to actually build a direct relationship with an audience member."

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy...]]>"There is so much to running a business that it affects us as individuals, that it affects the people that we work with and the people that we live with.

Psst! Low on data? Here's a lower bandwidth version for you.

Ok, that's a huge over simplification, and we know it.

But we're all caught up in the haze of celebrations here...

It's not every day your podcast hits its 100 episode milestone, and we intend to celebrate that fully.

So, for the sake of argument, we're going to say that the three things that make a business successful are:

Sales

Marketing

Strategy

And boy have we covered those in depth on this podcast.

Over the sixty minutes of this episode, you're getting a full masterclass on running a business from the world's finest entrepreneurs and experts in their fields.

You're going to learn everything from how to make your website sell, through to attracting the kinds of customers who would buy from you in the first place.

You're going to learn how to connect with those customers.

You're going to learn how to manage your business once you have the customers buying from you.

So, grab yourself a pen and notepad and get ready to make a lot of notes.

If you want, you can always see the full transcripts of the episodes on the relevant pages on the website.

Thank you so much for being with us on this podcast, and let me know your key takeaways in the usual places.

Here's where you'll find all the episodes mentioned:

https://makingconversationscount.com/all-episodes/

You can play them all from the app you're in by searching their name.

You'll learn....

• How to get through a lifetime's worth of business knowledge in just a year
• How to get someone to hand hold you while you trade
• Using collaboration to make more profits
• How to work on your business not in it
• How you can leverage networking for finding customers
• How to do great marketing on a terrible or non existent budget
• How to make your website stand out in a crowded market place
• The content you should be putting on that website
• The kinds of connections you need to be making to get people to want to come to your website
• How to get them wanting to buy your highest value offerings

A poignant moment from the episode:

"Most companies, and I used to work with Fortune 500 companies, so they have billion dollar budgets and they're basically creating content and sending it on every platform and seeing no results. They're just "oh, great. We can do Twitter. We can do Facebook and we can do LinkedIn and we can do Snap and we can do all these things. So let's just throw content out there and see what happens." That's not content marketing. Content marketing is about the idea that I want to actually build a direct relationship with an audience member."

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

In this special 100th episode, we'll be exploring the three things that make a business successful - strategy, marketing and sales.

We'll be highlighting key takeaways from some of our 99 guests so far, who will give you specific tips on these three key areas.

Catch the brand new episode on Thursday.

Make sure you're following the podcast in your favourite player (we recommend Apple Podcasts ) so you never miss an episode.

"Making Conversations Count" is a podcast from Making Conversations Count founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here.

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here.

Once you've listened, remember to leave us a review! 

NEVER MISS AN EPISODE AGAIN!!

Follow the show on Apple Podcasts here!

Follow the show on Spotify, here!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Mike Capuzzi (expert on shooks) and that you've planned your brilliant book?

In this bonus episode, Wendy and Neal discuss takeaways from the recent episode. 

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Mike Capuzzi, Making Conversations Count - (September 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Have you ever thought to yourself that you'd love to get cracking on writing the perfect book to showcase your knowledge and skills as an author?

Haven't we all.

I know our host Wendy Harris did, because she's already released hers.

Here's the link to it on Amazon.

But most of us probably abandon the idea when we realise how big a task it is to write our first book and become an author.

Or is it?

Maybe you need to listen to this episode so you can hear how guest Mike Capuzzi helps authors to get not just one, but three books out on the market.

You'll learn....

• Who is Mike Capuzzi and what’s his TV history? (1m15s)
• Wendy’s own experience writing a book (5m48s)
• All about the shooks (9m57s)
• Real world examples of shooks (12m34s)
• What do you want the book to do for you? (15m21s)
• Back to books with Brad Sugars (22m07s)
• Dog Joy (25m00s)
• Mikes’s conversation that counts (30m50s)

A poignant moment from the episode:

"I think in this day and age, with the fact that there are short tweets and short tik tok videos and all this stuff, which I really don't know a whole lot about, but my kids do same attention spans are shorter. You and I were talking earlier, it's amazing about multitasking. Can we do this, that and the other thing. So the power of giving someone we're talking a traditional paperback book, they jump on a plane and let's say New York City, and by the time they land in Chicago 2 hours later, they're done the book."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

He'll talk you through how it's not only possible, but likely that you could become a published author by the end of this year.

Catch the brand new episode on Thursday.

Make sure you're following the podcast in your favourite player (we recommend Apple Podcasts ) so you never miss an episode.

"Making Conversations Count" is a podcast from Making Conversations Count founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here.

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here.

Once you've listened, remember to leave us a review! 

NEVER MISS AN EPISODE AGAIN!!

Follow the show on Apple Podcasts here!

Follow the show on Spotify, here!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Simone Heng (expert on human connection) and that you've done your challenges?

In this bonus episode, Wendy and Neal discuss takeaways from the recent episode. 

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Simone Heng, Making Conversations Count - (September 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

How much are you doing to proactively maintain the connections in your life?

Are you hiding behind your device's screen all day, every day, or are you actually making appointments to take your conversations out into the real world.

Doing so is far more important than you might think.

For one thing, it helps you to avoid loneliness.

Simone Heng is an expert in human connection and has written a book called The Secret Pandemic.

She's also delivered a talk at Google.

It's a book that's all about keeping real connections in the lonely era of an internet first community.

Wendy and Simone discuss the importance of human connection in a very internet-centric 2022.

You'll learn....

• Human connection with social beginnings
• Keeping your head down and staying safe
• Loneliness is always seeking the engagement
• Challenges of having a purpose
• Simone’s conversation that counts

A poignant moment from the episode:

"In the book, I give this connection challenge to go through your most used messaging app in your phone, whatever that's WhatsApp. Maybe use SMS or Facebook and just go through the DMs and scroll back and think, who have I not heard from in the last six months to a year on this? And the names will pop up jog your memory. And the second source think about who tends to self isolate. So we all have friends who are introverts to extroverts on a spectrum and your introverts will tend to have made the pandemic an excuse to go deeper within themselves."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

She'll be explaining how important it is for us to spend a little less time on social media and a little more time on building our in real life relationships, and maybe even networking.

Make sure you're following the podcast in your favourite player (we recommend Apple Podcasts ) so you never miss an episode.

"Making Conversations Count" is a podcast from Making Conversations Count founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here.

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here.

Once you've listened, remember to leave us a review! 

NEVER MISS AN EPISODE AGAIN!!

Follow the show on Apple Podcasts here!

Follow the show on Spotify, here!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Blaine Oelkers (mindset master behind Selfluence and friend to Jim Rohn) all about helping you figure out how to take control of your life by taking regular mind showers!

In this bonus episode, Wendy and Neal discuss takeaways from the recent episode. 

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Blaine Oelkers, Making Conversations Count - (August 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Are you looking for a way to take control of your life?

Are you struggling with negative thoughts and behaviours that are holding you back?

Blaine Oelkers is here to teach us how easy it is to take more control of our own lives just by getting rid of our head trash!

He brings a lot of incredible food for thought and reminds us of our powerful conversation with Brad Sugars, thanks to his high praise of Jim Rohn.

And Rob Begg had some interesting related words of wisdom too!

So, take control of your life by breaking familiar patterns and getting rid of your negative thoughts and behaviours with a regular mind shower!

Enjoy this new episode of the "Making Conversations Count" podcast in which we talk all about the art of learning how to take control of your life! 

You'll learn....

• Blaine and his TEDx Talk (1m02s)
• Chief Results Officer? (3m47s)
• Observations of business owners and entrepreneurs who struggle with results (12m19s)
• Change doesn’t happen quickly enough but stick at it because it’s worth it! (23m25s)
• Blaines’s conversation that counts (30m13s)
• Wendy's takeaway

A poignant moment from the episode:

"If you want to change your happiness, you can compare yourself. Right. So if my ego is getting too big, then my wife can say, well, how much money does Oprah make every year? Okay? Yeah. I'm very small. But the opposite is also true, is if I'm feeling down, my wife can say, how many of your friends have no job and the freedom that you have. Right. In that comparison, you can regulate your happiness, but for your results, it is best to compare you to you. Right. Let's just better your best. And for me, this definition of success is kind of you moving towards your goal, whatever that is. So it's very personal, whatever that personal goal is. And if you find yourself in this situation, you can begin to move out of that situation and celebrate just maybe those first steps out of that situation. Right, so you're comparing yourself to you."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-a

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Kristi Spencer (the etiquette consultant) all about ensuring you have professional etiquette in everything you do.

In this bonus episode, Wendy and Neal discuss takeaways from the recent episode. 

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Kristi Spencer, Making Conversations Count - (August 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

That's the question we're asking in this week's episode.

Our guest is etiquette expert Kristi Spencer from The Polite Company.

We discuss how etiquette seems to have become less of a priority for the increasingly informal younger generations that are coming up.

Is the use of politeness in the office and business environment still as relevant now in the modern age of tattoos and loose clothing?

Do we still need to worry about how much we swear when our potential employees and customers are seeing us getting drunk on our social media profiles anyway?

Enjoy this new episode of the "Making Conversations Count" podcast in which we talk all about etiquette and manners! 

You'll learn....

• Who is Kristi and what does she do? The three principles of professional etiquette (1m12s)
• How has online working changed professional etiquette? (7m26s)
• How Kristi helps people in business (10m45s)
• The one thing entrepreneurs can do, today! (23m31s)
• Kristi’s conversation that counts (30m09s)

A poignant moment from the episode:

"You're halfway afraid to go on an airplane and say anything to anyone for fear that you're going to be on YouTube the next day or all over the news because somebody's going to... we're in a time now that is very precarious. I mean, our feelings are just we're wearing them on the outside and I think people are easily agitated, offended, all of those things, but we just eat it up as a society."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Tyler Foley (child actor and author) all about the process of getting prepped and ready for public speaking.

In this bonus episode, Wendy and Neal discuss takeaways from all the insight contained within the recent episode. 

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Tyler Foley, Making Conversations Count - (August 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Or so a lot of people believe.

But they haven't spoken with Sean Tyler Foley.

He's a child actor turned author and public speaking coach, and he has a quite incredible story to tell about the time he met Freddy Krueger.

If you think that sounds unusually impressive, wait until you hear how he's also sharing stages with Tony Robbins!

Enjoy this new episode of the "Making Conversations Count" podcast in which we talk all about how public speaking coaches can literally change your life! 

You'll learn....

• Freddy vs Jason (1m13s)
• What Tyler does now (4m10s)
• Everyone says you need to sell the benefits. It's actually more about selling the solution! (8m30s)
• Tyler's favourite family trip (13m39s)
• Mannerisms. Hmmmm… (26m10s)
• Tyler’s conversation that counted (39m50s)

A poignant moment from the episode:

"..You know, you look at anybody who has any form of sensory deprivation, and then you have those heightened senses when you can only rely on the audio. It's amazing the cues that you can pick up on. And as you said, our brain is finely tuned to it. You know when somebody is smiling on the phone, you know when they're having a bad day. And it goes the other way, too. I've talked to people about this with energy work. We know when there's been a fight in a room, even if we've never witnessed the fight, you've walked into that room and people were like and then you get that link. You're like, oh, what is with that? And you're like and you become hyper sensitive and aware of you're walking on eggshells a little bit, because what did I just walk into? You didn't witness a fight. There was nothing you didn't see. You don't know. But you know that something went on. And we as human beings have a far better connection with each other than I think we give ourselves credit for."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

That's why this episode coming on Thursday will likely be of interest because the guest is an expert in public speaking.

And general communication.

And as you'll hear, a lot of Tyler's stage skill melds with his skills as a father. And the learning continues at home with his family. 

This episode will be in your favourite podcast app on Thursday.

Make sure you're following so you don't miss it!

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Lesley Hensell all about setting yourself up as a seller on Amazon using the FBA reseller process.

She gave us a lot of tips, including some of the things we need to be mindful of when it comes to fake reviews.

And how you can stand out from the noise, and sell stuff that nobody else has just by approaching it uniquely. She also talked about how her brand Riverbend Consulting can help people who have been banned from selling.

We discuss our takeaways from all the insight contained within the recent episode. 

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Lesley Hensell, Making Conversations Count - (August 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Ask anyone who has a part time drop Amazon FBA seller business (drop shipping) what tactics they use to get sales and they'll probably be less than willing to share any insight.

Selling on Amazon is a very competitive game.

That's one of the reasons why we're so shocked that Lesley Hensell has been so willing to spill the tea on this for us.

We can't promise you a six figure ecommerce business just from listening to it.

But we certainly can promise you the insight and knowledge you'll need in order to make the right decisions on how to start or grow your business selling on Amazon.

So if they're successful, how much do Amazon sellers make? Let's find out!

Enjoy this new episode of the "Making Conversations Count" podcast in which we talk all about the secrets of selling on Amazon! 

You'll learn....

• Who is Lesley and what does she do?
• What is the first thing anybody's got to do if they're thinking about using Amazon as a platform to sell their products? (7m50s)
• The most common challenge in Amazon selling (14m07s)
• Things listeners should know about selling on Amazon (27m17s)
• Lesley's conversation that counted (30m48s)

A poignant moment from the episode:

"..The first thing to think about is that even though it is a virtual business, it is running online. You have to set it up the exact same way you would set up a traditional business. You cannot say, oh, just because I'm running this out of my house or my basement or the back of my storefront, that it's not a real business. You need to register your business, you need to set up good bookkeeping, you need to have a tax accountant, you need to set up that, if that's relevant, where you are located. You have to do all of the right things because the pitfall a lot of newer sellers fall into is that they will not know their numbers, so they won't find out if they have made or lost money until they close the books at the end of the year. They don't close their books monthly, they don't track their expenses well...."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

"...There's a shady side of Amazon. There are sellers on Amazon who use what we call black hat tactics, including going after other sellers. It can be a difficult place. ..."

Psst! Low on data? Here's a lower bandwidth version for you.

Ask anyone who has a part time drop Amazon FBA seller business (drop shipping) what tactics they use to get sales and they'll probably be less than willing to share any insight.

Selling on Amazon is a very competitive game.

That's one of the reasons why we're so shocked that Lesley Hensell has been so willing to spill the tea on this for us.

We can't promise you a six figure ecommerce business just from listening to it.

But we certainly can promise you the insight and knowledge you'll need in order to make the right decisions on how to start or grow your business selling on Amazon.

So if they're successful, how much do Amazon sellers make? Let's find out!

Enjoy this new episode of the "Making Conversations Count" podcast in which we talk all about the secrets of selling on Amazon! 

You'll learn....

• Who is Lesley and what does she do?
• What is the first thing anybody's got to do if they're thinking about using Amazon as a platform to sell their products? (7m50s)
• The most common challenge in Amazon selling (14m07s)
• Things listeners should know about selling on Amazon (27m17s)
• Lesley's conversation that counted (30m48s)

A poignant moment from the episode:

"..The first thing to think about is that even though it is a virtual business, it is running online. You have to set it up the exact same way you would set up a traditional business. You cannot say, oh, just because I'm running this out of my house or my basement or the back of my storefront, that it's not a real business. You need to register your business, you need to set up good bookkeeping, you need to have a tax accountant, you need to set up that, if that's relevant, where you are located. You have to do all of the right things because the pitfall a lot of newer sellers fall into is that they will not know their numbers, so they won't find out if they have made or lost money until they close the books at the end of the year. They don't close their books monthly, they don't track their expenses well...."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear the conversations in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

She will be explaining the most common places that people get stuck, and advising us on how to stand out from every other seller by listing things that people actually want to buy!

Make sure you're following the podcast in your favourite player (we recommend Apple Podcasts ) so you never miss an episode.

"Making Conversations Count" is a podcast from Making Conversations Count founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here.

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here.

Once you've listened, remember to leave us a review! 

NEVER MISS AN EPISODE AGAIN!!

Follow the show on Apple Podcasts here!

Follow the show on Spotify, here!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Catherine Brown all about ramping up your success with your sales calls by using silence.

She also talked about what she learned from social audio apps like Clubhouse!

We discuss our takeaways from all the insight contained within the recent episode. 

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Catherine Brown, Making Conversations Count - (July 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

If you are in business, and want to grow, you absolutely need to listen to this episode. That's really all there is to it.

Because it reveals something that a lot of people get wrong when it comes to doing their sales and outreach.

They're not understanding the mission at hand.

Catherine Brown shares a lot in common with Wendy.

For one thing, she also started out in telemarketing. But more than that, she understands the power of a conversation.

And she knows how to use it to convince people to buy what it is you're selling.

Enjoy this new episode of the "Making Conversations Count" podcast in which we talk about the science of silence in sales calls! 

You'll learn....

• The evolution of sales
• Catherine is another bold one and explains the real psychology of sales
• Why sales people don’t want to sell
• The science of silence in sales calls
• Catherine’s conversation that counted and why she’s now grateful for rejection

A poignant moment from the episode:

"...During Covid, I started hosting rooms and following different people around. Social Audio apps. I don't even know all the names anymore, but Social Audio, when I say that, I mean there's a face and some of the apps have a group chat where people type, but there's no video. You don't see anyone. And so the way you run a room when you only have audio felt to me like, this must be what it's like to run a radio talk show where someone calls in and you don't know what they're going to say. You give them a chance to speak and then you have to decide how to manage it. But what I observed and learned that I brought to my zoom calls, I brought to sales calls, I brought to speaking on stages, things like that, is that the best people who run rooms are measured and their use of silence is strategic..."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Nicola Buckley all about finding your passion and purpose.

We discuss our takeaways from the recent episode. 

If you haven't yet heard the full episode, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Nicola Buckley, Making Conversations Count - (July 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

This is one of those real rollercoaster conversations our podcast has become known (and award-nominated 😉) for!

There are a lot of voices out there, that are speaking on leadership. And not just in podcasting.

There are Ted talks, YouTubers and even multi-million dollar platformed public speakers and authors who all have their own perspectives to share on leadership.

But we wonder how many of those have had to face the very unique and down-to-earth question of "am I enough,"

After listening to this episode, you'll perhaps feel inspired to ask yourself a similar question. And maybe you'll even head out and get yourself a 'scratty' little white dog named Sam.

Enjoy this new episode of the "Making Conversations Count" podcast! 

You'll learn....

• Nicola’s catchphrase (and its impact on Wendy)
• Nicola’s advice for taking positive steps
• Moving forward from Covid as individuals
• How leadership can be like a coat      
• Nicola’s conversation that counted

A poignant moment from the episode:

"...it's almost like a perception gap when they first start working with me. How they see themselves versus how others see them. And actually, just being able to close that perception gap and then saying "Oh. My gosh. I'm a real expert at this." Or "I'm becoming the CEO's right-hand woman. They come to me to ask my opinion on things." And I had a really brilliant client I worked with for a long time, and she was invited to the board a couple of years ago. The exec board. And she was saying that first of all, it felt like we did a lot of work together on ourselves. We did a lot of work on a leadership style. We just went really deep on stuff. And she did the work, she really focused on it. And as a result, when she went into that role, she's kind of, in a lot of ways, already doing it. There were some changes she had to make in a team, so for people to step up, to give them more freedom, to be more strategic. But she said, I feel like I'm putting on a coat and that coat didn't really fit at first and it's a beautiful coat I love, and I love the colours, but at first it didn't quite fit me. It was feeling a bit off. It felt like it was almost a little bit too much for me. But now when I go into those meetings..."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

"...how do we create time and space for you, given your life. Given your family. Given the role that you have. How do we create time and space for yourself?"

Psst! Low on data? Here's a lower bandwidth version for you.

This is one of those real rollercoaster conversations our podcast has become known (and award-nominated 😉) for!

There are a lot of voices out there, that are speaking on leadership. And not just in podcasting.

There are Ted talks, YouTubers and even multi-million dollar platformed public speakers and authors who all have their own perspectives to share on leadership.

But we wonder how many of those have had to face the very unique and down-to-earth question of "am I enough,"

After listening to this episode, you'll perhaps feel inspired to ask yourself a similar question. And maybe you'll even head out and get yourself a 'scratty' little white dog named Sam.

Enjoy this new episode of the "Making Conversations Count" podcast! 

You'll learn....

• Nicola’s catchphrase (and its impact on Wendy)
• Nicola’s advice for taking positive steps
• Moving forward from Covid as individuals
• How leadership can be like a coat      
• Nicola’s conversation that counted

A poignant moment from the episode:

"...it's almost like a perception gap when they first start working with me. How they see themselves versus how others see them. And actually, just being able to close that perception gap and then saying "Oh. My gosh. I'm a real expert at this." Or "I'm becoming the CEO's right-hand woman. They come to me to ask my opinion on things." And I had a really brilliant client I worked with for a long time, and she was invited to the board a couple of years ago. The exec board. And she was saying that first of all, it felt like we did a lot of work together on ourselves. We did a lot of work on a leadership style. We just went really deep on stuff. And she did the work, she really focused on it. And as a result, when she went into that role, she's kind of, in a lot of ways, already doing it. There were some changes she had to make in a team, so for people to step up, to give them more freedom, to be more strategic. But she said, I feel like I'm putting on a coat and that coat didn't really fit at first and it's a beautiful coat I love, and I love the colours, but at first it didn't quite fit me. It was feeling a bit off. It felt like it was almost a little bit too much for me. But now when I go into those meetings..."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

There's no point scaling your business until it's in a position to be scalable! And that's exactly what Nick Cramp helps business owners to do!

If you haven't yet heard the full episode, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

If you want to play at the top level, you've got to also give yourself periods to recover, regroup, rethink and all those lovely re prefixes that are really important."

Nick Cramp, Making Conversations Count - (July 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

This is the most important KPI for any business owner to understand and measure.

How much time you're spending 'doing' the business rather than growing it.

Nick Cramp is an expert on this.

He's all about getting better before bigger.

In other words, nurturing the business so you can scale it.

After listening to this episode, you'll understand what your own status is, and then hopefully apply that knowledge to grow it to where you need it to be.

Enjoy this new episode of the "Making Conversations Count" podcast! 

You'll learn....

• What Nick does
• Working on your business not in it
• Good rules and habits
• Nick's conversations that counted

A poignant moment from the episode:

"I think right now, all leaders need to be stakeholder focused. They need to be spending time and giving enough time for the depth of conversation with those different stakeholder groups. So whether that's employees, whether that's suppliers, whether that's contractors and customers, it's actually entering to a two way dialogue and saying right now, Wendy, right now, given everything's happened, how are you feeling? What do you need from us right now? What does this look like? What have we learned together? Because that's what we need to do is we need to reinvent the relationships at that next level up. Do we actually need to get together and meet or can we do all our business on zoom is a really relevant question for a lot of us right now, isn't it?"

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

Getting your ideal customer profile figured out can make the difference between a thriving business and a surviving business!

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Paul and Shreya, Making Conversations Count - (July 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

In order to seriously succeed with your business, and actually scale it, you need to get some things figured out first.

One of those things is your ICP.

Your ideal customer profile.

Get this bit wrong, and you'll be marketing to everyone and selling to no one.

Thankfully, this week's episode guests are experts at this stuff. 

After listening to this episode, you'll understand why you need an ideal customer profile, how to figure it out, and what you can do to make that new client avatar work for you and your best results!

Enjoy this new episode of the "Making Conversations Count" podcast! 

You'll learn....

• Why most people get the basics wrong
• How to resonate differently for different clients
• Why it's important to try to do yourself out of a job
• Paul and Shreya's conversations that counted
• Their advice for new and recently started entrepreneurs

A poignant moment from the episode:

"One of the key concepts we teach is creating your customer avatar. ICP. Unfortunately, if you're starting a small business, you don't do this because you think about everything else. But you don't start at the basic. You don't start at the letter A. Right. So creating your customer avatar, figuring out who that person is, we actually name it. You could have like 20 different personalities. For example, maybe you sell toilet paper. Toilet paper is for everybody. So how do you market to your key person? But there are different segments even within the toilet paper market. So some people might want the cheapest out there, some people might want the most comfiest out there. Well, those are two different customer profiles, and you're going to have to decide. We name it, name them Sally and Matt. And Matt wants the softest one and Sally wants the cheapest one. And then when you're speaking and designing marketing materials, you're specifically creating stuff for Matt that's going to speak to him. And even as an individual, I could do that. Even as a solopreneur or influencer, I could talk directly in one channel to Matt and then another channel on a different page, different landing page, different part of my website. I could talk to Sally at two different approaches. They're still getting the information...."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite...]]>"The mindset is probably half the battle. Too many people, even in marketing, they take their advertising campaigns, they shut them down too early... discredit ideas. And sometimes you're not following the right process. It's not that marketing does not work. You're not following the right process."

Paul and Shreya, Making Conversations Count - (July 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

In order to seriously succeed with your business, and actually scale it, you need to get some things figured out first.

One of those things is your ICP.

Your ideal customer profile.

Get this bit wrong, and you'll be marketing to everyone and selling to no one.

Thankfully, this week's episode guests are experts at this stuff. 

After listening to this episode, you'll understand why you need an ideal customer profile, how to figure it out, and what you can do to make that new client avatar work for you and your best results!

Enjoy this new episode of the "Making Conversations Count" podcast! 

You'll learn....

• Why most people get the basics wrong
• How to resonate differently for different clients
• Why it's important to try to do yourself out of a job
• Paul and Shreya's conversations that counted
• Their advice for new and recently started entrepreneurs

A poignant moment from the episode:

"One of the key concepts we teach is creating your customer avatar. ICP. Unfortunately, if you're starting a small business, you don't do this because you think about everything else. But you don't start at the basic. You don't start at the letter A. Right. So creating your customer avatar, figuring out who that person is, we actually name it. You could have like 20 different personalities. For example, maybe you sell toilet paper. Toilet paper is for everybody. So how do you market to your key person? But there are different segments even within the toilet paper market. So some people might want the cheapest out there, some people might want the most comfiest out there. Well, those are two different customer profiles, and you're going to have to decide. We name it, name them Sally and Matt. And Matt wants the softest one and Sally wants the cheapest one. And then when you're speaking and designing marketing materials, you're specifically creating stuff for Matt that's going to speak to him. And even as an individual, I could do that. Even as a solopreneur or influencer, I could talk directly in one channel to Matt and then another channel on a different page, different landing page, different part of my website. I could talk to Sally at two different approaches. They're still getting the information...."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

It's not easy running a business, particularly when the business is just you.

That's why this week's episode guest brought so much value.

Taking you on a mindset journey of how to get that right level of emotional support so you can thrive against all the odds.

And he would know all about that! 

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Tommy Breedlove, Making Conversations Count - (June 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Thankfully, this episode's guest is an expert on emotional support.

Tommy Breedlove has literally written the book on running a business when the odds are stacked against you.

And he's an expert on it.

Having overcome self-sabotage, twice, he knows a thing or two about being legendary.

After listening to this episode, you'll understand how the only thing limiting you and your success, is your willingness to work on yourself.

Enjoy this new episode of the "Making Conversations Count" podcast! 

You'll learn....

• Pain and humble beginnings: the legendary origin story!
• Prioritise your business
• Tommy’s advice for entrepreneurs starting out
• Tommy’s conversations that counted

A poignant moment from the episode:

"I think wisdom comes with maturity. I think lightning up on ourselves comes with maturity.  And what I want people to hear is, no matter what you're going through, whether it's relationship challenges, success challenges, business challenges, life challenges, family challenges, children challenges, is they're not alone and we believe we're alone, we believe we've got to do it on our own. And we think our thoughts, our crazy thoughts that are in our head and we all have them. That's that story that we tell ourselves is that you're not alone and that you can choose something different today than you chose yesterday and write the ending to your story..."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

If you enjoyed "The Wolf of Wall Street" you'll enjoy this.

Pain and humble beginnings: the legendary origin story!

Prioritise your business

Tommy’s advice for entrepreneurs starting out

Tommy’s conversations that counted

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

When it comes to working with your clients, finessing your offering (the thing you do) is just the start.

Everything needs to have a process. 

And that's exactly what husband and wife team Michal and Ana Bohanes help their clients to sort out.

Wendy spoke with the pair on the most recent episode of Making Conversations Count.

If you haven't yet heard it, drop everything, and click the episode link above to listen before you listen to this one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

(You'll have to scroll to the bottom of the page in that link.

We're one of the BIGGEST categories.

Just saying.)

You'll forgive us, right? 

We're just a little excited about this.  As we revealed on a recent episode Wendy spends a small fortune on keeping this podcast going.

And this week, it all felt even more worthwhile as the podcast has been critically recognised as a podcast that's "producing exceptional listening experiences for niche audiences and those underrepresented in other British media", according to the description on the official page.

We think that warrants this extra special bonus episode of "Making Conversations Count", right?

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Michal Bohanes, Making Conversations Count - (June 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Michal and Ana Bohanes deliver a double punch of business excellent insight in this episode.

There's a lot of ground covered, which is hardly surprising given that there are two incredible minds behind it all on this week's episode.

After listening to this episode, you'll be challenged on all aspects of your own client acquisition systems.

We won't give too much away, but let's just say that the customer journey doesn't stop once the client is on the call with you....

Enjoy this new episode of the "Making Conversations Count" podcast! 

You'll learn....

• Good cop, bad cop! Ying and Yang!
• Mind weeds and clover take over
• Sorting out the boundaries
• Michal and Ana’s conversations that counted – (and why Michal closed the door!)

A poignant moment from the episode:

"So this is where the concept of creating an alter ego comes in, because, for example, I will be doing a call with one of our clients and we will be talking about miscarriage, because the power of being able to reframe what happens to you in life is going to be the main fuel that can really kick start you into getting into action and reframing how something negative can really be the positive for you. So instead of being stopped when you're having a face in your life with your wife, where things are just not working out, all right, how can I use this to my advantage? How can I flip this? How can I reframe this so that I can be a different person, be a different partner to my wife so we can get through this? Instead of, oh, my marriage is probably going to fall apart, so I should just focus on my energy, on business. How is that going to help? You went through a miscarriage. How can you reframe laws to feed the fire and help you move forward? Instead of you being stuck in the victim mentality, you change your story and you say, I'm stronger. You're going to create that alter ego where the alter ego is going to have those qualities that we might not directly describe ourselves as now. So the moment we might be feeling that we're weak, I'm weak, I'm at a loss. My body, what is happening with me? Instead of doing that, you flip that around and you think, what are those qualities that can really elevate those things that I'm feeling right now? So you flip things to your advantage and then you're able to use that energy, use that alter ego.."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple...]]>"You do need to connect with people on a human level. I'm not a fan of spamming and doing just cold call where you just pitch them right away, none of that. But it is also a numbers game."

Michal Bohanes, Making Conversations Count - (June 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Michal and Ana Bohanes deliver a double punch of business excellent insight in this episode.

There's a lot of ground covered, which is hardly surprising given that there are two incredible minds behind it all on this week's episode.

After listening to this episode, you'll be challenged on all aspects of your own client acquisition systems.

We won't give too much away, but let's just say that the customer journey doesn't stop once the client is on the call with you....

Enjoy this new episode of the "Making Conversations Count" podcast! 

You'll learn....

• Good cop, bad cop! Ying and Yang!
• Mind weeds and clover take over
• Sorting out the boundaries
• Michal and Ana’s conversations that counted – (and why Michal closed the door!)

A poignant moment from the episode:

"So this is where the concept of creating an alter ego comes in, because, for example, I will be doing a call with one of our clients and we will be talking about miscarriage, because the power of being able to reframe what happens to you in life is going to be the main fuel that can really kick start you into getting into action and reframing how something negative can really be the positive for you. So instead of being stopped when you're having a face in your life with your wife, where things are just not working out, all right, how can I use this to my advantage? How can I flip this? How can I reframe this so that I can be a different person, be a different partner to my wife so we can get through this? Instead of, oh, my marriage is probably going to fall apart, so I should just focus on my energy, on business. How is that going to help? You went through a miscarriage. How can you reframe laws to feed the fire and help you move forward? Instead of you being stuck in the victim mentality, you change your story and you say, I'm stronger. You're going to create that alter ego where the alter ego is going to have those qualities that we might not directly describe ourselves as now. So the moment we might be feeling that we're weak, I'm weak, I'm at a loss. My body, what is happening with me? Instead of doing that, you flip that around and you think, what are those qualities that can really elevate those things that I'm feeling right now? So you flip things to your advantage and then you're able to use that energy, use that alter ego.."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

Let's not sugar coat this.  Wendy spends a small fortune on keeping this podcast going.

Guess who benefits the most from that? It's not Wendy.

Yes, Wendy gets to continue establishing herself as subject matter expert (did you know she's the leading telemarketing trainer for the UK?) and she gets to share tips and insights to that end.

But that's only going to feather her nest if people she's educating follow through and book her services.

So what about the rest of the time? When a guest comes on to "Making Conversations Count", they're not there just to be nice and have a conversation. They also want to sell something.

Whether that's reputation, or an actual product.

So why shouldn't we, as podcasters, start seeing some more immediate return on our investment?

That was the point of the most recent episode of "Making Conversations Count".

Wendy spoke with speaker Travis Chappell.

Travis runs Guestio which you can sign up for by clicking this.

In this bonus episode, Wendy and producer Neal get together as always, and chat through what they've learned from the episode.

If you haven't yet heard it, drop everything, and click the episode link above to listen before you listen to this one!

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube  that Wendy had with Travis Chappell Do you have your own podcast? Or are you planning one? We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke to Guestio founder Travis Chappell. We discuss our takeaways from the recent episode. 

Let's not sugar coat this.  Wendy spends a small fortune on keeping this podcast going.

Guess who benefits the most from that? It's not Wendy.

Yes, Wendy gets to continue establishing herself as subject matter expert (did you know she's the leading telemarketing trainer for the UK?) and she gets to share tips and insights to that end.

But that's only going to feather her nest if people she's educating follow through and book her services.

So what about the rest of the time? When a guest comes on to "Making Conversations Count", they're not there just to be nice and have a conversation. They also want to sell something.

Whether that's reputation, or an actual product.

So why shouldn't we, as podcasters, start seeing some more immediate return on our investment?

That was the point of the most recent episode of "Making Conversations Count".

Wendy spoke with speaker Travis Chappell.

Travis runs Guestio which you can sign up for by clicking this.

In this bonus episode, Wendy and producer Neal get together as always, and chat through what they've learned from the episode.

If you haven't yet heard it, drop everything, and click the episode link above to listen before you listen to this one!

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Travis Chappell, Making Conversations Count - (June 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

If after listening you feel you want to sign up for Guestio, click here to do so.

Travis Chappell thinks so.

He's come up with a solution that he hopes will help indie podcasts to continue investing in producing professional and polished content but cover those costs with the podcast itself.

Podcast marketing can be a bit of a catch-22.

You know it's good for your brand, but it costs you money up front and can take years of consistency before you'll even see results.

After listening to this episode, you'll be informed of a potential opportunity to help with the issue of financing your growth.

As you'll learn from this episode of the "Making Conversations Count" podcast, there's more than one way to monetise a podcast!

You'll learn....

• Why fight with bigger podcasts for great guests?
• Podcasters do all the work for none of the pay
• How much money do podcasts make?
• Travis’ conversation that counted – (and how he hates being comfortable!)

A poignant moment from the episode:

"There's kind of this almost like taboo attitude about it from a lot of people where it's like, "well, I would never pay for a guest" or "I would never pay to go on a show". And I'm just always curious as to why? It's not anybody's fault. It's not like they're just small minded. It has nothing to do with that. It's just like that's how the industry was portrayed for the last few years. Like I said, it's treated as a form of PR. The difference is if you go get an article in NBC or Forbes or whatever, they're still going to make all their money this quarter. They're not dependent... like, they don't also have a nine to five that they're working on the side."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

• Why fight with bigger podcasts for great guests?
• Podcasters do all the work for none of the pay
• How much money do podcasts make?
• Travis’ conversation that counted – (and how he hates being comfortable!)

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

We're not facing an "if artificial intelligence will be a dominant species debate" now.

It's a when. 

It seems Elon Musk may get his wish to have us all abandon earth and head to the safety of Mars if Allister's predictions have anything to do with it!

How can humans keep up with the looming rise of the machines and avoid irrelevance.

That was the point of the most recent episode of "Making Conversations Count".

Wendy spoke with speaker Allister Frost.

In this bonus episode, Wendy and producer Neal get together as always, and chat through what they've learned from the episode.

If you haven't yet heard it, drop everything, and click the episode link above to listen before you listen to this one!

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

 Allister Frost, Making Conversations Count - (June 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Allister Frost is a very smart man.

He's got a lot to say in this episode.

Yes, about AI (or as we know it - artificial intelligence) and the dawn of something called artificial general intelligence.

But also about a range of other subjects too.

Including, what really is the post-pandemic 'new normal', how Buddhism can play a part in business success, and just how rad soap is!

As you'll learn from this episode of the "Making Conversations Count" podcast, there's far more hidden away from us in life than a robot vac and some bath time bubbles!

You'll learn....

• The ‘new normal’
• What is artificial intelligence, really?
• The future of AI and ‘artificial general intelligence’ that passes the Turing test
• How Allister applies Buddhism in his work
• The genius of soap
• Allister’s conversation that counted – (and some brilliantly simple business advice for any business owner!)

A poignant moment from the episode:

"It's about recognising that your comfort zone, the sort of safe, easy life that you created for yourself. It's nice, it's cosy, but it won't exist in the future because things are going to change. Now, you have a choice. You can wait for change to happen to you and you'll kind of have to roll with it. Or you could be more Proactive in your life and try to explore those changes that would be beneficial to you and your family and the lifestyle you wish to have."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

• The ‘new normal’
• What is artificial intelligence, really?
• The future of AI and ‘artificial general intelligence’ that passes the Turing test
• How Allister applies Buddhism in his work
• The genius of soap
• Allister’s conversation that counted – (and some brilliantly simple business advice for any business owner!)

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

The perfect business partnership is out there for you.

It really is.

All you need, is help finding it.

That was the point of the most recent episode of "Making Conversations Count".

Wendy spoke with collaboration junkie Dave Plunkett.

In this bonus episode, Wendy and producer Neal get together as always, and chat through what they've learned from the episode.

If you haven't yet heard it, drop everything, and click the episode link above to listen before you listen to this one!

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Dave Plunkett, Making Conversations Count - (June 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Dave Plunkett is known as the collaboration junkie.

To say he's an expert on collaboration is a bit of an over simplification but that's exactly what he helps people with.

His mission is around helping people have more fun in their business by helping them organise dream partnerships. 

However, as you'll learn from this episode of the "Making Conversations Count" podcast, not every collaboration is meant to be, as Dave explains!

You'll learn....

This episode of "Making Conversations Count", in which Dave Plunkett shares his expertise on small business collaboration talks about:

• What is collaboration?
• Collaboration has to be fun!
• The origins of the collaboration junkie
• Dave sees collaboration in everything
• Dave’s conversation that counted – (and the journey he took to becoming a collaboration junkie!)

A poignant moment from the episode:

"And this is collaborating, in a sense as well, around why it's so important to be a part of a network, a community of some sort, when you're an owner managed business. And whether that's with your partners or collaborators, or whether it's a properly organised kind of community or network, just knowing that you've got people that you can talk to about the good stuff and the bad stuff kind of thing, it's vitally important."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

NEVER MISS AN EPISODE AGAIN!!

If you bumped into Elon Musk at a restaurant or Richard Branson on a transatlantic flight, would you be prepared to make the most of the situation?

Would you be bold enough to get your selfie?

You'll have probably considered this if you've already listened to the episode. Here's the link to do so in case you haven't.

Wendy and producer Neal get together as always, and chat through what they've learned.

If you haven't yet heard it, drop everything, and click the episode link above to listen before you listen to this one!

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Fred Joyal, Making Conversations Count - (May 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Fred Joyal used to run television ads to help dentists find their clients.

Now he's helping people to discover how to be bold and confident, so they can go well beyond their comfort zones and achieve great things.

Want to get a hot date?

Be bold and confident!

Want to meet Elon Musk or Richard Branson?

The only way is to be bold and confident!

In this episode of the "Making Conversations Count" podcast, Fred explains to Wendy how you can really keep inhibitions at bay and do great things, just by practicing some boldness exercises.

You'll learn....

This episode of "Making Conversations Count", in which Fred Joyal shares his guidance on how to be bold and confident, covers:

• What are boldness exercises?
• What is PRIDE?
• Embarrassment is a choice!
• Fred's conversation that counted and how it led him on a journey of learning how to be bold and confident!

A poignant moment from the episode:

"But you didn't have nothing to say because a lot of people go, I wouldn't know what to say.

It's like, really, you don't know how to say Hi to somebody?

You don't know how to say, Hi, I'm Wendy. I'd like to meet you or, Hi, I'm Wendy. You seem like a really interesting person?

I'd like to get to know you or Hi, I'm Wendy. I just wanted to just say hello and tell you that suit looks amazing on you. And I got to go.

And what you've done is, hey, you made somebody feel good about themselves. Guess who else feels good? You."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

NEVER MISS AN EPISODE AGAIN!!

If you've seen the movie "The Founder" you'll know the story of how Ray Kroc was instrumental in the success story of McDonalds.

Or was he? Did he have much to do with it at all?

You'll know the answer to this if you've already listened to the episode. Here's the link to do so in case you haven't.

Wendy and producer Neal get together as always, and chat through what they've learned.

If you haven't yet heard it, drop everything, and click the episode link above to listen before you listen to this one!

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

EA Csolkovits, Making Conversations Count - (May 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

EA Csolkovits is a man with a fascinating story that intertwines janitorial services with the golden arches.

Yes, those golden arches.

As the founder of Givers University, EA Csolkovits is living his purpose, helping students to identify discernible deeds.

All of it comes back - as it usually does - to the conversation that he had that counted.

And that conversation was with June Martino.

Yep, bit of a break in format with this episode.

Because the whole conversation is the conversation that counted.

And in this particular story, it's not the conversation we're focusing on. It's what that conversation led to.

In this episode of the "Making Conversations Count" podcast, EA explains to Wendy exactly what it was that June Martino said to him, and where that led him in his own journey.

This episode of "Making Conversations Count", in which EA Csolkovits tells his story about meeting June Martino and learning the origin story of McDonalds and Ray Kroc, covers:

• EA’s connection to the movie “The Founder”
• What “The Founder” depicted accurately
• The question EA asked June Martino
• EA’s need to find his Ray Kroc
• How EA applies his learnings from Ray Kroc to GIVERS!

There's a part in the movie where June goes to Ray and says, "Ray, we got a little problem. We don't have any money".

He can't believe it.

And he says, what do you mean? We have all these?

And that causes him to call the brothers and they have this drama scene. I want more percentage, I need more percentage, etc.

And he signs on the phone, that isn't how the event happened, but the event itself  did happen.

So she told me Ray didn't have any money.

He was out of money.

There was no money in the till.

There was no money in the company.

So we made an agreement that I would keep working for him for no pay.

And he would pay me in worthless worth less than zero company stock. And he would take the bill collectors and the bill collectors were calling me personally for money.

He would take the phone calls. So I just asked her, I said, June, why did you do it? I said, I'm 16 years old and I'm a janitor. I work paycheck to paycheck. If I don't get my check on Friday, I'm not showing on Saturday. I need my check.

Why did you work for nothing? I would never do that. And right then Wendy, she stared at me with this blank look on her face, eyeball to eyeball, and I realised she just left the room even though she's staring at me.

And here I am, I'm 16 years old and I'm talking to June Martino, the icon.

Everyone knew who she was in the area when I met her. As she's staring at me, I'm going because it seemed like 30 minutes was like maybe 15 seconds.

But I realised I just asked her a question no one ever asked her...]]>"So I just threw it out there. Where would I find my Ray Kroc? Where would he be? Where would I meet him? ...."

EA Csolkovits, Making Conversations Count - (May 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

EA Csolkovits is a man with a fascinating story that intertwines janitorial services with the golden arches.

Yes, those golden arches.

As the founder of Givers University, EA Csolkovits is living his purpose, helping students to identify discernible deeds.

All of it comes back - as it usually does - to the conversation that he had that counted.

And that conversation was with June Martino.

Yep, bit of a break in format with this episode.

Because the whole conversation is the conversation that counted.

And in this particular story, it's not the conversation we're focusing on. It's what that conversation led to.

In this episode of the "Making Conversations Count" podcast, EA explains to Wendy exactly what it was that June Martino said to him, and where that led him in his own journey.

This episode of "Making Conversations Count", in which EA Csolkovits tells his story about meeting June Martino and learning the origin story of McDonalds and Ray Kroc, covers:

• EA’s connection to the movie “The Founder”
• What “The Founder” depicted accurately
• The question EA asked June Martino
• EA’s need to find his Ray Kroc
• How EA applies his learnings from Ray Kroc to GIVERS!

There's a part in the movie where June goes to Ray and says, "Ray, we got a little problem. We don't have any money".

He can't believe it.

And he says, what do you mean? We have all these?

And that causes him to call the brothers and they have this drama scene. I want more percentage, I need more percentage, etc.

And he signs on the phone, that isn't how the event happened, but the event itself  did happen.

So she told me Ray didn't have any money.

He was out of money.

There was no money in the till.

There was no money in the company.

So we made an agreement that I would keep working for him for no pay.

And he would pay me in worthless worth less than zero company stock. And he would take the bill collectors and the bill collectors were calling me personally for money.

He would take the phone calls. So I just asked her, I said, June, why did you do it? I said, I'm 16 years old and I'm a janitor. I work paycheck to paycheck. If I don't get my check on Friday, I'm not showing on Saturday. I need my check.

Why did you work for nothing? I would never do that. And right then Wendy, she stared at me with this blank look on her face, eyeball to eyeball, and I realised she just left the room even though she's staring at me.

And here I am, I'm 16 years old and I'm talking to June Martino, the icon.

Everyone knew who she was in the area when I met her. As she's staring at me, I'm going because it seemed like 30 minutes was like maybe 15 seconds.

But I realised I just asked her a question no one ever asked her before. Everyone wanted to know what happened, but no one wanted to know why. And I just asked her, why did you do it?

And when she spoke it made the hair stand up on the back of my neck, I still remember what she said, the way she said it.

And my first thought right after she made the statement...

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

NEVER MISS AN EPISODE AGAIN!!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Strapped for data? You can hear a lower-quality version of the episode that's less data intensive, here:

http://traffic.libsyn.com/makingconversationscount/Lower_bandwidth_-McDonalds_movie_The_Founder_and_that_thing_June_Martino_said_that_will_teach_you_all_about_GIVERS_and_takers.mp3

Hard of hearing? Read the episode using a transcript:

http://traffic.libsyn.com/makingconversationscount/WAG_MCC_83_EA_Csolkovits_transcript_PDF_version_18_05_2022.pdf

Make sure you're following the podcast in your favourite app, as every Sunday, we're carrying on the conversation....

https://makingconversationscount.studio/listen

In a low data area? Click this for a lower quality version.

Content marketing is something that can be difficult for some to understand.

It's all about getting yourself out of the 'take' mindset, and instead becoming all about 'giving'. 

As in, giving information. Info that's useful to your target audience! And ultimately, if you do that, the rewards will follow.

In the most recent episode of "Making Conversations Count" Wendy Harris chatted with the guy who literally invented the term 'content marketing'.

Joe Pulizzi shared immense wisdom around what the term really means, and how you can apply it in your own offerings.

Wendy and producer Neal get together as always, and chat through what they've learned.

If you haven't yet heard it, drop everything, and click the episode link above to listen before you listen to this one!

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

But generally, that doesn't happen...."

Joe Pulizzi, Making Conversations Count - (May 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Joe Pulizzi is a content 'super hero'.

As the founder of The Tilt and author of "Content Inc", Joe has been helping his followers take the step toward being a successful marketing entrepreneur for more than a decade.

Joe is also creating his own crypto currency.

In this episode of the "Making Conversations Count" podcast, Joe explains to Wendy how important it is to be clear in your goals if you want your content to work for you.

Also, why it's important to get your head around how to behave at 'the cocktail party'.

If you're involved in the marketing and content side of business in any way, you need to listen to this episode...

In this episode of "Making Conversations Count", in which Joe Pulizzi shares his wealth of wisdom around how to be the best marketing entrepreneur, covers:

• The phrase ‘content marketing’ and what this marketing entrepreneur had to do with its origins
• The truth about ‘overnight success’
• How will you behave at ‘the cocktail party’?
• Joe’s conversation that counted – (and the importance of patience and listening!)

Wendy

Being a business owner is definitely not for the faint hearted, that's for sure. There's a lot of smoke and mirrors out there, isn't there? If you believe everything that you read, it's the work life balance lifestyle. You've just touched on it yourself and Pam 2007 to 2011, it's four years of you having to work together when there's two of you in the business. It's a family business. Gosh, that's a lot riding on it. You've got to have that true belief.

Joe

And you've got to be a little bit crazy. And most entrepreneurs are a little bit crazy because you're audacious enough to think that you can create something out of nothing. And actually, build a business. And knowing that the failure rate is pretty high, within three years, half of businesses shut down. That don't make it. That's just within three years. That's horrible. I think it's something like within seven to ten years, only one in ten of those businesses are still going, oh, my God, what a horror stpry. But if you stick with it, and that's the opportunity too, because so many people give up and they don't realise that this is a marathon and not a sprint. Because one day, as you said before, you're on top of the world. You think, this is the greatest day of my life. I'm so glad I started a business. And the next day you're like, what did I do? This is horrible. I'm an idiot. Why did I start a business? Why did I leave a secure job with benefits or whatever? And it just goes back and forth all the time and it's very challenging. That's why my heart goes out to any entrepreneur and business owner.

Wendy

I was talking to somebody the other day and they're saying you've got the front door and you've got the back door. If you're in business for yourself and you're thinking about the back door, which...]]>"It takes time. Of course, you're always going to have those outliers that just make it right away.

But generally, that doesn't happen...."

Joe Pulizzi, Making Conversations Count - (May 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Joe Pulizzi is a content 'super hero'.

As the founder of The Tilt and author of "Content Inc", Joe has been helping his followers take the step toward being a successful marketing entrepreneur for more than a decade.

Joe is also creating his own crypto currency.

In this episode of the "Making Conversations Count" podcast, Joe explains to Wendy how important it is to be clear in your goals if you want your content to work for you.

Also, why it's important to get your head around how to behave at 'the cocktail party'.

If you're involved in the marketing and content side of business in any way, you need to listen to this episode...

In this episode of "Making Conversations Count", in which Joe Pulizzi shares his wealth of wisdom around how to be the best marketing entrepreneur, covers:

• The phrase ‘content marketing’ and what this marketing entrepreneur had to do with its origins
• The truth about ‘overnight success’
• How will you behave at ‘the cocktail party’?
• Joe’s conversation that counted – (and the importance of patience and listening!)

Wendy

Being a business owner is definitely not for the faint hearted, that's for sure. There's a lot of smoke and mirrors out there, isn't there? If you believe everything that you read, it's the work life balance lifestyle. You've just touched on it yourself and Pam 2007 to 2011, it's four years of you having to work together when there's two of you in the business. It's a family business. Gosh, that's a lot riding on it. You've got to have that true belief.

Joe

And you've got to be a little bit crazy. And most entrepreneurs are a little bit crazy because you're audacious enough to think that you can create something out of nothing. And actually, build a business. And knowing that the failure rate is pretty high, within three years, half of businesses shut down. That don't make it. That's just within three years. That's horrible. I think it's something like within seven to ten years, only one in ten of those businesses are still going, oh, my God, what a horror stpry. But if you stick with it, and that's the opportunity too, because so many people give up and they don't realise that this is a marathon and not a sprint. Because one day, as you said before, you're on top of the world. You think, this is the greatest day of my life. I'm so glad I started a business. And the next day you're like, what did I do? This is horrible. I'm an idiot. Why did I start a business? Why did I leave a secure job with benefits or whatever? And it just goes back and forth all the time and it's very challenging. That's why my heart goes out to any entrepreneur and business owner.

Wendy

I was talking to somebody the other day and they're saying you've got the front door and you've got the back door. If you're in business for yourself and you're thinking about the back door, which is kind of your Plan B. It isn't looking very good for you because what you're actually doing is you're already kind of heading that way because that's where your energy is going, isn't it?

Joe

Yes.

Wendy

So, if you're an entrepreneur, it's front door only. Which I thought was quite a good way of looking at it.

Joe

I guess it depends on how you define risk. When I left my pretty good job in 2007, there were a lot of people came up to me. So, I can't believe you're risking that. You're giving up benefits and whatever. And I'm like, well, today, what's riskier? Me putting all my energy into somebody else's strategy that I don't have any say over and they can fire me or lay me off at any time or actually going out and doing something and having full at least as much control as you possibly can over this entity. I feel like the risky thing is to leave it up to somebody else where I have no say. It's almost like it's the same thing with stocks, right? Depending on if you look at the stock market, it's not necessarily risky, but if I invest all my money into, let's say, Twitter, I'm basically just taking a guess because I don't have anything to say. I don't have any say over the strategy of what goes on on Twitter. If I can't pick up the phone and call somebody and influence the organisational strategy, it's pretty risky. For me personally, I don't think we think about that a lot.

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

NEVER MISS AN EPISODE AGAIN!!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Strapped for data? You can hear a lower-quality version of the episode that's less data intensive, here:

https://makingconversationscount.studio/Joe-Pullizi-lower-show-notes-and-post

Hard of hearing? Read the episode using a transcript:

http://traffic.libsyn.com/makingconversationscount/WAG_MCC_82_Joe_Pulizzi_transcript_word_version_11_05_2022.pdf

Make sure you're following the podcast in your favourite app, as every Sunday, we're carrying on the conversation....

https://makingconversationscount.studio/listen

In a low data area? Click this for a lower quality version.

If you're reading this indoors, you're almost certainly inside a structure that was designed by an architect.

And that means that someone went through a great deal to earn the right to do that for you.

In the most recent episode of "Making Conversations Count" Wendy Harris chatted with a man who has made his mark on the world through his skills as an architect. He now teaches it to others.

Professor Kevin Singh shared his views on the responsibility that teaching carries, and the impact a good building project can make on the world.

Wendy and producer Neal get together as always, and chat through what they've learned.

If you haven't yet heard it, drop everything, and click the link above to listen!

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Kevin Singh, Making Conversations Count - (May 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Professor Kevin Singh is Head of the Manchester School of Architecture as well as the Director of "Space Studios" in Manchester.

Kevin is also part owner of a bar and restaurant.

But this entrepreneur isn't just in it for the money. As you'll hear, he has a very clear mission in mind.

To leave an impact on students and buildings alike.

In this episode of the "Making Conversations Count" podcast, Kevin explains to Wendy how educational frameworks are important and need to be handled correctly, and why he's not bothered about being commissioned for a big New York skyscraper!...

In this episode of "Making Conversations Count", in which Kevin Singh shares his thoughts on management and education in architecture, covers:

• Kevin’s values around ‘taking responsibility’ and comparison
• The real continuing value of education
• The impact architecture (and solid educational leadership) can make!
• Kevin’s pivotal conversation

Wendy Harris

There's an old saying, and I don't know who said it may be Jim Rohn or somebody like that that says, do what you love and you never work a day in your life, isn't it? It's that sort of concept.

Kevin Singh

Yeah, spot on. Yeah. Which I think goes then to that point to students trying to have your career, because you're far more likely to enjoy it. I mean, if you enjoy social housing and small domestic projects, that's not better or worse than designing big office buildings, each to their own really!

Wendy Harris

Doesn't that just fall into a different category of. Well, actually, you can feel a real sense of pride because of the contribution that you make.

Kevin Singh

Yeah. I mean, probably legacy is too strong a word, but I certainly know where I feel most reward is that sense of satisfaction when you see a student that was failing or was desperate to get a 2-1 and you help them achieve it, or they went on to get a great job. But I've got an ex student who unbelievably talented drawing, has left the profession, has now set up his own business as an artist, as an illustrator. It's really satisfying to see that he's gone on to do something that he's clearly passionate about. He works from home, he's got a young family, it's perfect for him. And it's not a failure that he didn't practise for long as an architect. He just found his calling. That's great, really. I'm still waiting for my calling to be a professional footballer, but I think it's a little bit too late for me

"Making Conversations Count"]]>"We recognise all the students are different, have different backgrounds, you have different skills, abilities, different ambitions. If universities were some of the things that people accuse them of, we wouldn't give that level of choice..."

Kevin Singh, Making Conversations Count - (May 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Professor Kevin Singh is Head of the Manchester School of Architecture as well as the Director of "Space Studios" in Manchester.

Kevin is also part owner of a bar and restaurant.

But this entrepreneur isn't just in it for the money. As you'll hear, he has a very clear mission in mind.

To leave an impact on students and buildings alike.

In this episode of the "Making Conversations Count" podcast, Kevin explains to Wendy how educational frameworks are important and need to be handled correctly, and why he's not bothered about being commissioned for a big New York skyscraper!...

In this episode of "Making Conversations Count", in which Kevin Singh shares his thoughts on management and education in architecture, covers:

• Kevin’s values around ‘taking responsibility’ and comparison
• The real continuing value of education
• The impact architecture (and solid educational leadership) can make!
• Kevin’s pivotal conversation

Wendy Harris

There's an old saying, and I don't know who said it may be Jim Rohn or somebody like that that says, do what you love and you never work a day in your life, isn't it? It's that sort of concept.

Kevin Singh

Yeah, spot on. Yeah. Which I think goes then to that point to students trying to have your career, because you're far more likely to enjoy it. I mean, if you enjoy social housing and small domestic projects, that's not better or worse than designing big office buildings, each to their own really!

Wendy Harris

Doesn't that just fall into a different category of. Well, actually, you can feel a real sense of pride because of the contribution that you make.

Kevin Singh

Yeah. I mean, probably legacy is too strong a word, but I certainly know where I feel most reward is that sense of satisfaction when you see a student that was failing or was desperate to get a 2-1 and you help them achieve it, or they went on to get a great job. But I've got an ex student who unbelievably talented drawing, has left the profession, has now set up his own business as an artist, as an illustrator. It's really satisfying to see that he's gone on to do something that he's clearly passionate about. He works from home, he's got a young family, it's perfect for him. And it's not a failure that he didn't practise for long as an architect. He just found his calling. That's great, really. I'm still waiting for my calling to be a professional footballer, but I think it's a little bit too late for me

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

NEVER MISS AN EPISODE AGAIN!!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Strapped for data? You can hear a lower-quality version of the episode that's less data intensive, here:

http://traffic.libsyn.com/makingconversationscount/Lower_bandwidth_-_Making_Comversations_about_education_Count.mp3

Hard of hearing? Read the episode using a transcript:

http://traffic.libsyn.com/makingconversationscount/WAG_MCC_81_Kevin_Singh_transcript_PDF.pdf

Make sure you're following the podcast in your favourite app, as every Sunday, we're carrying on the conversation....

https://makingconversationscount.studio/listen

Is your office an absolute circus?

Do your staff feel like your company is run by a bunch of clowns?

Sometimes that can be a tough question to answer, if you're not asking the right questions...

In the most recent episode of "Making Conversations Count" Wendy Harris chatted with an ex clown from Cirque Du Soleil.

Jay's job was to literally train clowns, and its a skill he's taken beyond the circus and into business, applying the learning with Fortune 500 company bosses.

Jay Guilford shares a lot of incredible advice and insight about leadership in episode 80.

Wendy and producer Neal get together as always, and chat through what they've learned.

If you haven't yet heard it, drop everything, and click the link above to listen!

And make sure you have a pen and notepad handy!

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Jay Guilford, Making Conversations Count - (April 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

As a face of Cirque du Soleil's training program "Spark", Jay had the opportunity to work with some of the most creative minds in the world.

He was constantly amazed at the circus performers’ ability to turn their art into a demonstration of leadership – to use teamwork, training, and focus to create seemingly impossible feats.

Once a man who was clowning around with the circus, Jay Guilford is now highly respected for his skills in training leaders, and if he wasn’t paying attention to his surroundings he might have missed his cue.

And this is the teaching he preaches to his clients at Fortune 500 companies.

In this episode of the "Making Conversations Count" podcast, Jay explains to Wendy how he gets the best out of today's leaders, using skills he's gained from being the front man in the big top!

In this episode of "Making Conversations Count", in which Jay Guilford shares how he helps train leaders, covers:

• Jay’s job: telling leaders to ‘calm down’
• Be your authentic self
• Listen!! And everyone lies!
• Communicate like they’re a seven-year-old
• Everything is going well – even when it feels like chaos

Wendy

What would your top tip be for those starting out in terms of communication and leading themselves?

Jay

In my heart, the top tip is authenticity. It's something that I've had to learn early in my career. I did things because I needed a job or I wanted this amount of money or I wanted the prestige of a certain set of things, and that was different from being my authentic self.

So early on, especially when you're younger, the world forgives you for a lot of stuff.

Like, if you're in your 20s, you can be sleeping on a couch or, like, hopping from job to job and you have a lot of leeway because you're 20 something and not 40 something like me. I think everyone has a lot of leeway, but when you're younger, it's easier to take those chances.

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

"The sun is shining or the clouds are raining, or all of the structures that we've built are standing. Mostly everything is going well."

Psst! Low on data? Here's a lower bandwidth version for you.

As a face of Cirque du Soleil's training program "Spark", Jay had the opportunity to work with some of the most creative minds in the world.

He was constantly amazed at the circus performers’ ability to turn their art into a demonstration of leadership – to use teamwork, training, and focus to create seemingly impossible feats.

Once a man who was clowning around with the circus, Jay Guilford is now highly respected for his skills in training leaders, and if he wasn’t paying attention to his surroundings he might have missed his cue.

And this is the teaching he preaches to his clients at Fortune 500 companies.

In this episode of the "Making Conversations Count" podcast, Jay explains to Wendy how he gets the best out of today's leaders, using skills he's gained from being the front man in the big top!

In this episode of "Making Conversations Count", in which Jay Guilford shares how he helps train leaders, covers:

• Jay’s job: telling leaders to ‘calm down’
• Be your authentic self
• Listen!! And everyone lies!
• Communicate like they’re a seven-year-old
• Everything is going well – even when it feels like chaos

Wendy

What would your top tip be for those starting out in terms of communication and leading themselves?

Jay

In my heart, the top tip is authenticity. It's something that I've had to learn early in my career. I did things because I needed a job or I wanted this amount of money or I wanted the prestige of a certain set of things, and that was different from being my authentic self.

So early on, especially when you're younger, the world forgives you for a lot of stuff.

Like, if you're in your 20s, you can be sleeping on a couch or, like, hopping from job to job and you have a lot of leeway because you're 20 something and not 40 something like me. I think everyone has a lot of leeway, but when you're younger, it's easier to take those chances.

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

NEVER MISS AN EPISODE AGAIN!!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Strapped for data? You can hear a lower-quality version of the episode that's less data intensive, here:

http://traffic.libsyn.com/makingconversationscount/Lower_bandwidth_-_from_clowning_around_for_laughing_audiences_with_Cirque_Du_Soleil_to_guiding_Google_bosses_towards_amazing_results_along_the_leadership_tightrope.mp3

Hard of hearing? Read the episode using a transcript:

http://traffic.libsyn.com/makingconversationscount/WAG_MCC_80_Jay_Guilford_transcript_PDF.pdf

Make sure you're following the podcast in your favourite app, as every Sunday, we're carrying on the conversation....

https://makingconversationscount.studio/listen

The rule of 26 is a framework that can increase your website conversions by 100%.

This was explained in detail by guest Michael Buzinski when he was on the most recent episode of "Making Conversations Count".

Wendy Harris had a very impactful conversation with Michael and you'll hear for yourself how she's specifically taken action off the back of it. 

We're hoping you'll have already listened and taken notes from the episode of "Making Conversations Count" with Michael Buzinski. In which case, this bonus content will make sense!

In this edition of "Carrying On The Conversation" Wendy and producer Neal reflect back on the recent episode which featured author and website expert, Michael Buzinski.

If you haven't yet heard it, drop everything, and click the link above to listen!

And make sure you have a pen and notepad handy!

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Unless you have the following of your perfect clients, your target market, you are not testing on social media."

Michael Buzinski, Making Conversations Count - (April 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

When it comes to website marketing, you have to be willing to put in the work if you want to see results.

Too many business owners make the mistake of thinking that they can simply create a website and wait for the customers to come flooding in.

That's not how it works! You have to be proactive and generate traffic yourself. One way to do that is by using the "Rule of 26."

The tips and strategy contained within this episode of Making Conversations Count will help you escape low traffic woe and massively increase your website's revenue generation power!

In this episode of "Making Conversations Count" in which Michael Buzinski shares how to properly use website marketing covers:

• Fear in your marketing
• Start with local
• Facebook is dead?
• Everyone’s an expert
• The Conversation that counted for ‘Buzz’

Wendy

I've built my own website on Weebly years ago and then kind of maintained it, and I thought that was all I needed to do. And then it all changed and somebody said, "oh, WordPress!" And I was like, I haven't got a clue.

Now. I haven't got line of sight of my own website because I don't understand it. And I haven't really had the time for anybody to particularly show me. The only thing I want to do is upload the blog. For me, it should be fairly static. When people have told me that there is so much more to having a website than just having a website, I haven't come away feeling convinced. People that are talking to me about having a website because everybody does. And I don't want to be like everybody else does and just trust that you're telling me that and you want me to part with how much money and then them say, oh, but you've got to treat it like person. It's a person's salary. It's the equivalent of a person's salary. Well, I can't afford a VA.

So why would I pay for another salary? It makes it conceivably out of reach for a lot of people, because then they don't really understand what it is that they should be doing and what it is that they need to have. So they can go and ask somebody to say, "can you do this for me?" Because if you don't feel like you know the questions, how do you ask?

Michael Buzinski

You're bringing up the point of pricing, right?

And so that's, like, the next level. You could love my methodology and you could love me. You could say, I buy into the buzz. Buzz is the man, blah, blah, blah, blah, blah. But if I bring to you a price that you can't afford, you can't afford it, period. End of story. But you also have to understand, even if you can't afford it, it's good to get your options out there. It's good to do research and talk to at least two people. No more than three. If you go beyond three in your research, you want to find the two to three that you really like. You understand at least what their website is saying.

And you've gone to their social media and you're like, okay, this person seems like they know what they're talking about.

That's great. Now go]]>"Social media is not where we test markets.

Unless you have the following of your perfect clients, your target market, you are not testing on social media."

Michael Buzinski, Making Conversations Count - (April 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

When it comes to website marketing, you have to be willing to put in the work if you want to see results.

Too many business owners make the mistake of thinking that they can simply create a website and wait for the customers to come flooding in.

That's not how it works! You have to be proactive and generate traffic yourself. One way to do that is by using the "Rule of 26."

The tips and strategy contained within this episode of Making Conversations Count will help you escape low traffic woe and massively increase your website's revenue generation power!

In this episode of "Making Conversations Count" in which Michael Buzinski shares how to properly use website marketing covers:

• Fear in your marketing
• Start with local
• Facebook is dead?
• Everyone’s an expert
• The Conversation that counted for ‘Buzz’

Wendy

I've built my own website on Weebly years ago and then kind of maintained it, and I thought that was all I needed to do. And then it all changed and somebody said, "oh, WordPress!" And I was like, I haven't got a clue.

Now. I haven't got line of sight of my own website because I don't understand it. And I haven't really had the time for anybody to particularly show me. The only thing I want to do is upload the blog. For me, it should be fairly static. When people have told me that there is so much more to having a website than just having a website, I haven't come away feeling convinced. People that are talking to me about having a website because everybody does. And I don't want to be like everybody else does and just trust that you're telling me that and you want me to part with how much money and then them say, oh, but you've got to treat it like person. It's a person's salary. It's the equivalent of a person's salary. Well, I can't afford a VA.

So why would I pay for another salary? It makes it conceivably out of reach for a lot of people, because then they don't really understand what it is that they should be doing and what it is that they need to have. So they can go and ask somebody to say, "can you do this for me?" Because if you don't feel like you know the questions, how do you ask?

Michael Buzinski

You're bringing up the point of pricing, right?

And so that's, like, the next level. You could love my methodology and you could love me. You could say, I buy into the buzz. Buzz is the man, blah, blah, blah, blah, blah. But if I bring to you a price that you can't afford, you can't afford it, period. End of story. But you also have to understand, even if you can't afford it, it's good to get your options out there. It's good to do research and talk to at least two people. No more than three. If you go beyond three in your research, you want to find the two to three that you really like. You understand at least what their website is saying.

And you've gone to their social media and you're like, okay, this person seems like they know what they're talking about.

That's great. Now go in and ask, okay, what are you offering? How does that help me? And what is the pricing for that? The lowest price is usually depending if it's super low, you know, you get what you pay for. So if it's too good to be true, it probably is when it comes to pricing.

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

NEVER MISS AN EPISODE AGAIN!!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Strapped for data? You can hear a lower-quality version of the episode that's less data intensive, here:

http://traffic.libsyn.com/makingconversationscount/Lowerbandwidth-Use_the_Rule_of_26_to_escape_low_traffic_woe_and_hugely_increase_your_websites_revenue_generation_power.mp3

Hard of hearing? Read the episode using a transcript:

http://traffic.libsyn.com/makingconversationscount/WAG_MCC_79_Michael_Buzinski_transcript_PDF.pdf

Make sure you're following the podcast in your favourite app, as every Sunday, we're carrying on the conversation....

https://makingconversationscount.studio/listen

If you don't want to address the elephant in the room, someone else will.

That's just one of the many key takeaways to be enjoyed in the most recent episode of "Making Conversations Count" that featured Wendy Harris chatting with Marcus Sheridan. 

We're hoping you'll have already listened and taken notes from the episode of "Making Conversations Count" with Marcus Sheridan. In which case, this bonus content will make sense!

In this edition of "Carrying On The Conversation" Wendy and producer Neal reflect back on the recent episode which featured author and speaker, Marcus Sheridan.

If you haven't yet heard it, drop everything, and click the link above to listen!

And make sure you have a pen and notepad handy!

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Marcus Sheridan, Making Conversations Count - (April 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Have you ever had a conversation with a company where they just didn't seem to want to be open and honest with you?

In this episode of "Making Conversations Count," Marcus Sheridan discusses how companies can avoid making conversations suck.

He explains how many businesses try to hide information from their customers rather than being transparent with them on their websites.

This is a huge mistake, and Marcus caused a movement in marketing when he released his book "They Ask, You Answer" in 2016.

Since then, he's gone from a guy who was selling fibreglass pools (and ONLY fibreglass pools) to a highly respected global keynote speaker, offering wisdom to forward thinking corporations who want to embrace the philosphy of 'TAYA'!

If you want to learn how to make your conversations count, and avoid making them suck, then you need to listen to this marketing masterclass!

The book "They Ask, You Answer" is about how companies can be more open with their customers on the internet.

Marcus Sheridan talks about how they can avoid making conversations suck, and how they can embrace the philosophy of TAYA.

He also offers some wisdom to forward thinking corporations who want to adopt this philosophy.

Marcus Sheridan is a highly respected global keynote speaker, and he has some amazing things to say about marketing, and how companies can use the internet to their advantage.

If you want to learn more from Marcus Sheridan, then you should definitely check out this podcast episode!

In fact, it's less a podcast episode, and more a mini masterclass on how to do website-based content marketing correctly!

Click play.

You won't be disappointed.

With the help of Marcus Sheridan, you'll learn:

• The importance of talking about the elephant in the room
• Why 'TAYA' (They Ask, You Answer) philosophy works so well
• The things people worry about when making a purchase
• Why even the wealthiest purchasers still need to know your pricing

Want to read more in depth info about the episode?

Click here to be taken to the podcast's website.

Wendy

It is something that really tickles me that people are a little bit like, oh, no, it's mine, it's mine. It's mine.

And it sort of reminds me of a title to one of your chapters. I've been told if we're not adding anything new to the conversation and we shouldn't be talking about it, it's like, well, that's like the CEO of that marine boating company saying, well, we don't really know who our customer is then, so let's not talk to them.

Marcus

That's exactly right. I actually get really miffed about some of the things that you see...]]>"It's not until we're really serious about spending our money on something that we start to wonder, all right, how could this go wrong? How could this blow up in my face? What could be the drawbacks? What could be the negatives? We don't ask those things unless we actually want the thing"

Marcus Sheridan, Making Conversations Count - (April 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Have you ever had a conversation with a company where they just didn't seem to want to be open and honest with you?

In this episode of "Making Conversations Count," Marcus Sheridan discusses how companies can avoid making conversations suck.

He explains how many businesses try to hide information from their customers rather than being transparent with them on their websites.

This is a huge mistake, and Marcus caused a movement in marketing when he released his book "They Ask, You Answer" in 2016.

Since then, he's gone from a guy who was selling fibreglass pools (and ONLY fibreglass pools) to a highly respected global keynote speaker, offering wisdom to forward thinking corporations who want to embrace the philosphy of 'TAYA'!

If you want to learn how to make your conversations count, and avoid making them suck, then you need to listen to this marketing masterclass!

The book "They Ask, You Answer" is about how companies can be more open with their customers on the internet.

Marcus Sheridan talks about how they can avoid making conversations suck, and how they can embrace the philosophy of TAYA.

He also offers some wisdom to forward thinking corporations who want to adopt this philosophy.

Marcus Sheridan is a highly respected global keynote speaker, and he has some amazing things to say about marketing, and how companies can use the internet to their advantage.

If you want to learn more from Marcus Sheridan, then you should definitely check out this podcast episode!

In fact, it's less a podcast episode, and more a mini masterclass on how to do website-based content marketing correctly!

Click play.

You won't be disappointed.

With the help of Marcus Sheridan, you'll learn:

• The importance of talking about the elephant in the room
• Why 'TAYA' (They Ask, You Answer) philosophy works so well
• The things people worry about when making a purchase
• Why even the wealthiest purchasers still need to know your pricing

Want to read more in depth info about the episode?

Click here to be taken to the podcast's website.

Wendy

It is something that really tickles me that people are a little bit like, oh, no, it's mine, it's mine. It's mine.

And it sort of reminds me of a title to one of your chapters. I've been told if we're not adding anything new to the conversation and we shouldn't be talking about it, it's like, well, that's like the CEO of that marine boating company saying, well, we don't really know who our customer is then, so let's not talk to them.

Marcus

That's exactly right. I actually get really miffed about some of the things that you see when it comes.

I think a lot of folks that talk about social media, talk about content, talk about this, talk about that.

They act like there's no learning curve to this whole thing. Like, as businesses, we've got to start the race running.

And if we can't start a running, we shouldn't start the race at all. It's like, what are you talking about?

Like, you're going to crawl for a while and then you're going to stumble and start walking, and then you're going to start jogging and start running.

That's how it works with anything in life. But yet when it comes to the Internet, we're not allowed to do that.

Everything you do, we have got to understand there's going to be a learning curve.

The companies that don't embrace learning curves, that don't embrace the messy, they suck at the Internet, they're no good because they think, I'm going to just make this quantum leap without actually doing the learning component to this. I'm going to come out the gate perfect.

Bull crap you are. That's not going to happen. And so the ones that embrace the messy, let's say, you know what, on a letter grade scale, this is like a C plus. Eventually it's going to be a B, maybe it'll be an A, but today we're going to take C plus. We're going to take it.

Dr Ivan Misner

"They Ask, You Answer" (obviously!)

River Pools (obviously!)

Jim Collins

If you connect with any of them, tell 'em Wendy Harris sent you along for a ChinWAG!...

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

NEVER MISS AN EPISODE AGAIN!!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Strapped for data? You can hear a lower-quality version of the episode that's less data intensive, here:

http://traffic.libsyn.com/makingconversationscount/Lower_bandwidth_They_Ask_You_Answer_and_immediately_enjoy_a_better_customer_relationship_thanks_to_the_teachings_of_Marcus_Sheridan_epiode.mp3

Hard of hearing? Read the episode using a transcript:

http://traffic.libsyn.com/makingconversationscount/WAG_MCC_78_Marcus_Sheridan_transcript_word_version_12_4_2022.pdf

Make sure you're following the podcast in your favourite app, as every Sunday, we're carrying on the conversation....

https://makingconversationscount.studio/listen

You don't know what you don't know when it comes to business.

And sometimes, when you're too close to it all, you either rush your decisions, or worse still, you don't make any at all.

And this can spell disaster for your company's survival. 

We can all be a little too emotionally attached to it all.

With any luck you'll already have been clued up on how vital a business co-pilot could be for your business having heard the most recent episode of "Making Conversations Count" with David Holland.

In this edition of "Carrying On The Conversation" Wendy and producer Neal reflect back on the recent episode which featured business coach, David Holland.

Oh, and if you check out his page on the website, you'll get access to an exclusive offer for listeners of "Making Conversations Count"....

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

David Holland, Making Conversations Count - (April 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

If you're like most business owners, you're working hard every day to make your business a success.

But sometimes it can be tough to see the wood from the trees, especially when you're so close to your own business.

This is where a business co-pilot can be invaluable.

In this week's episode of "Making Conversations Count", we speak with David Holland about the value of having a co-pilot in your business.

David is a successful entrepreneur who has learned how to see the big picture and help businesses achieve their goals.

With the help of David Holland, you'll learn:

• How David's desire to design the perfect life led to his becoming a business coach
• 'Stuff' is not the answer (fast cars, beaches etc)
• How a business coach can help and how business coaches want to help
• How you can seriously gain in life by just giving away your most precious possession!
• David's proudest achievement as a business coach
• The pivotal conversation he had on a train which changed his life

Want to read more in depth info about the episode?

Click here to be taken to the podcast's website.

Wendy Harris: I do honestly, I do, I work to live. 

This is something else that business owners get embroiled in the, "It's my business and it's personal". 

This has come up with lots of previous guests that switching off is really hard, so whilst you've got your time in the diary as three days a week, it doesn't stop you from thinking about it.

David Holland: Absolutely not, and this is why it's so important to do something that we love doing. 

I'm working with clients and doing the workshop on the three days a week.  

When it comes to the Friday and we're digging the garden or something, it doesn't mean you're not thinking about it, it's always there. 

We treat our business as a person, another entity, another person in the family. 

We talk to the business, we liaise with the business, we're thinking about them as we go along.  That's absolutely fine, but that's why I think it's really important to choose something that you enjoy doing.  We didn't enjoy running a transport recruitment business, we just weren't made for it.

This, we are, therefore it's not a job really.  I would never say this to my clients, well I might do, but I would do this if I didn't get paid.  We do that to run everything else, but I actually enjoy what I do.  I enjoy speaking with people, supporting them in all that we do and I don't mind if I think about it seven days a week, it's all part of the fun.

"There's a danger of, of focusing on the stuff... the accoutrements of life and the big fancy cars and that sort of thing..."

Psst! Low on data? Here's a lower bandwidth version for you.

If you're like most business owners, you're working hard every day to make your business a success.

But sometimes it can be tough to see the wood from the trees, especially when you're so close to your own business.

This is where a business co-pilot can be invaluable.

In this week's episode of "Making Conversations Count", we speak with David Holland about the value of having a co-pilot in your business.

David is a successful entrepreneur who has learned how to see the big picture and help businesses achieve their goals.

With the help of David Holland, you'll learn:

• How David's desire to design the perfect life led to his becoming a business coach
• 'Stuff' is not the answer (fast cars, beaches etc)
• How a business coach can help and how business coaches want to help
• How you can seriously gain in life by just giving away your most precious possession!
• David's proudest achievement as a business coach
• The pivotal conversation he had on a train which changed his life

Want to read more in depth info about the episode?

Click here to be taken to the podcast's website.

Wendy Harris: I do honestly, I do, I work to live. 

This is something else that business owners get embroiled in the, "It's my business and it's personal". 

This has come up with lots of previous guests that switching off is really hard, so whilst you've got your time in the diary as three days a week, it doesn't stop you from thinking about it.

David Holland: Absolutely not, and this is why it's so important to do something that we love doing. 

I'm working with clients and doing the workshop on the three days a week.  

When it comes to the Friday and we're digging the garden or something, it doesn't mean you're not thinking about it, it's always there. 

We treat our business as a person, another entity, another person in the family. 

We talk to the business, we liaise with the business, we're thinking about them as we go along.  That's absolutely fine, but that's why I think it's really important to choose something that you enjoy doing.  We didn't enjoy running a transport recruitment business, we just weren't made for it.

This, we are, therefore it's not a job really.  I would never say this to my clients, well I might do, but I would do this if I didn't get paid.  We do that to run everything else, but I actually enjoy what I do.  I enjoy speaking with people, supporting them in all that we do and I don't mind if I think about it seven days a week, it's all part of the fun.

StartupTycoon

Brandon C White

If you connect with any of them, tell 'em Wendy Harris sent you along for a ChinWAG!...

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

NEVER MISS AN EPISODE AGAIN!!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Strapped for data? You can hear a lower-quality version of the episode that's less data intensive, here:

https://makingconversationscount.studio/David-Holland-lower-bandwidth 

Hard of hearing? Read the episode using a transcript:

http://traffic.libsyn.com/makingconversationscount/MCC77.pdf

Make sure you're following the podcast in your favourite app, as every Sunday, we're carrying on the conversation....

https://makingconversationscount.studio/listen

We overcomplicate things as humans.

All we seem to do is spend our lives waiting around for things to happen. 

Hopefully you'll already know how easy it is to change that, and live life to the full, having heard the most recent episode of "Making Conversations Count" with Rob Cressy.

In this edition of "Carrying On The Conversation" Wendy and producer Neal reflect back on the recent episode which featured creating coach, Rob Cressy.

Oh, and if you check out his page on the website, you'll get access to a free guide to enjoying your best morning routine.

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Rob Cressy, Making Conversations Count - (March 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

This episode of Making Conversations Count talks us through how to be intentional every day, and how we can have a conversation with ourselves.

With the help of Rob Cressy, you'll learn:

• In order to get paid for what you love you need to do what you love
• Brad Sugars is right when he talks about reading a book a week, but Rob brings further thought
• A question to ponder to keep you 'on track' - can it be easy and fun?
• A quadrant of intentionality - Health, Wealth, Love and Happiness
• Uncertainty sucks because it leads to inaction
• The biggest things that can impact our lives can happen in an instant. So you need to be intentional equally quickly!

Wendy Harris: It's that being relentless about yourself, isn't it, in pursuing those aspects that you want to achieve in your life.  I think sometimes change happens subtly as well.  It doesn't have to be such a Hollywood moment.

Rob Cressy: It can be both.  I'll give you example of a change that happened to me recently that actually changed my life for the rest of my life, amazing.  I was on the receiving end of some coaching, and I was saying to my coach, "For the last decade, I have not stopped thinking about my entrepreneurial journey and what it is that I'm creating every single day, nonstop".  There's just like this loop in my head, and I was like, "I'm just always thinking about this, and I don't want to always be thinking about this".  He was like, "Rob, as you grow your potential grows, so by design you're always going to be thinking about this forever.  You can either choose to be a victim or you can choose to be at peace with this".

I sat there and I was like, "That actually makes sense".  I was like, "Of course, if I keep getting better and doing things I've never done before, so therefore my mind is always going to think about it, so let's not take the victim mentality that why am I always thinking about this?  Just say, 'Hey, I'm aware that I'm thinking about this and that's not necessarily a bad thing and I'm at peace with this'".

The Obstacle is the Way - by Ryan Holiday

Brad Sugars and his thoughts on growth through reading

Trisha Lewis

Veronica Franklin Gould

Rob's podcast "Best Year Ever"

"Is that possible that it can be easy and fun for you to have every single day of your life be the best day of your life?..."

Rob Cressy, Making Conversations Count - (March 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

This episode of Making Conversations Count talks us through how to be intentional every day, and how we can have a conversation with ourselves.

With the help of Rob Cressy, you'll learn:

• In order to get paid for what you love you need to do what you love
• Brad Sugars is right when he talks about reading a book a week, but Rob brings further thought
• A question to ponder to keep you 'on track' - can it be easy and fun?
• A quadrant of intentionality - Health, Wealth, Love and Happiness
• Uncertainty sucks because it leads to inaction
• The biggest things that can impact our lives can happen in an instant. So you need to be intentional equally quickly!

Wendy Harris: It's that being relentless about yourself, isn't it, in pursuing those aspects that you want to achieve in your life.  I think sometimes change happens subtly as well.  It doesn't have to be such a Hollywood moment.

Rob Cressy: It can be both.  I'll give you example of a change that happened to me recently that actually changed my life for the rest of my life, amazing.  I was on the receiving end of some coaching, and I was saying to my coach, "For the last decade, I have not stopped thinking about my entrepreneurial journey and what it is that I'm creating every single day, nonstop".  There's just like this loop in my head, and I was like, "I'm just always thinking about this, and I don't want to always be thinking about this".  He was like, "Rob, as you grow your potential grows, so by design you're always going to be thinking about this forever.  You can either choose to be a victim or you can choose to be at peace with this".

I sat there and I was like, "That actually makes sense".  I was like, "Of course, if I keep getting better and doing things I've never done before, so therefore my mind is always going to think about it, so let's not take the victim mentality that why am I always thinking about this?  Just say, 'Hey, I'm aware that I'm thinking about this and that's not necessarily a bad thing and I'm at peace with this'".

The Obstacle is the Way - by Ryan Holiday

Brad Sugars and his thoughts on growth through reading

Trisha Lewis

Veronica Franklin Gould

Rob's podcast "Best Year Ever"

The Power of Consistency by Weldon Long

The Steelers

The Raiders

If you connect with any of them, tell 'em Wendy Harris sent you along for a ChinWAG!...

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

NEVER MISS AN EPISODE AGAIN!!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Strapped for data? You can hear a lower-quality version of the episode that's less data intensive, here:

https://makingconversationscount.studio/Rob-Cressy-lower-bandwidth

Hard of hearing? Read the episode using a transcript:

http://traffic.libsyn.com/makingconversationscount/MCC76.docx.pdf

Make sure you're following the podcast in your favourite app, as every Sunday, we're carrying on the conversation....

https://makingconversationscount.studio/listen

Showing up isn't always easy.

And sometimes we find it much more comfortable to reduce the chances of feeling judgement and shame by holding back.

And that's not good for anybody.

And it's exactly why it's important for us to work on 'unsquashing' ourselves so we can bring our gifts to the world. 

Wendy's recently been working extra hard on unsquashing herself, and this is being reflected in the information and tips she's sharing with listeners.

She's owning her gift for using conversations to change lives and businesses.

In this edition of "Carrying On The Conversation" Wendy and producer Neal reflect back on the recent episode which featured communication coach, Trisha Lewis.

Oh, and if you check out her page on the website, you'll get access to a free guide to showing up in your best self on Linkedin.

If you prefer reading, scroll down for the full transcript. 

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

[00:00:00] Wendy: Trisha Lewis the Queen of the unsquashed.

[00:00:05] Neal: I do love that. I do love that. it is true. What you said in the conversation about that makes absolutely no sense, but it makes perfect sense when you know what it's talking about.

[00:00:16] So communication coaching, essentially.

[00:00:19] Wendy: Yeah. I mean the, the boring version versus the 'Impact' version. So yeah, communication coach versus "UNSQUASHABLE!" And I think Trisha has a really good insight on the awareness of what holds us back in conversation and even demonstrated it herself by messaging me the day before, because she'd had that]]> that Wendy had with Trisha Lewis Are you ready to unsquash yourself? Effective communication

Showing up isn't always easy.

And sometimes we find it much more comfortable to reduce the chances of feeling judgement and shame by holding back.

And that's not good for anybody.

And it's exactly why it's important for us to work on 'unsquashing' ourselves so we can bring our gifts to the world. 

Wendy's recently been working extra hard on unsquashing herself, and this is being reflected in the information and tips she's sharing with listeners.

She's owning her gift for using conversations to change lives and businesses.

In this edition of "Carrying On The Conversation" Wendy and producer Neal reflect back on the recent episode which featured communication coach, Trisha Lewis.

Oh, and if you check out her page on the website, you'll get access to a free guide to showing up in your best self on Linkedin.

If you prefer reading, scroll down for the full transcript. 

"Making Conversations Count" is a podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

[00:00:00] Wendy: Trisha Lewis the Queen of the unsquashed.

[00:00:05] Neal: I do love that. I do love that. it is true. What you said in the conversation about that makes absolutely no sense, but it makes perfect sense when you know what it's talking about.

[00:00:16] So communication coaching, essentially.

[00:00:19] Wendy: Yeah. I mean the, the boring version versus the 'Impact' version. So yeah, communication coach versus "UNSQUASHABLE!" And I think Trisha has a really good insight on the awareness of what holds us back in conversation and even demonstrated it herself by messaging me the day before, because she'd had that minor operation on her face and her nose.

[00:00:52] So I think it was a really important message that even she sometimes squashes herself because she was thinking outside of herself. And I was like, no, actually I want to know all about what happened with your nose. And let's flip this into a positive so that we can give a positive message about staying safe in the sun.

[00:01:20] And she was up for it. And I think it really worked and demonstrated kind of what we all go through. Even when we're experts. We can still second guess ourselves.

[00:01:34] Neal: Hence why you need someone on the outside to be your cheerleader and just say, you know what? You should be feeling a bit more confident about what you bring to the table, because it's really interesting.

[00:01:47] I once knew somebody that was on the face of it incredibly arrogant.

[00:01:53] Wendy: Did she have a big nose too.

[00:01:58] Neal: No, he, he didn't have a big nose. That was one of the things he didn't have that was big. But the ego, I mean, on the face of it, he had a massive ego and he once turned around to somebody. And I overheard this conversation and somebody had essentially accused him of being arrogant and he turned around and he said, no, It's only arrogance, if you can't back it up.

[00:02:21] And part of me thought, oh, but actually in line with what Trisha's teachings are actually he's unsquashed himself and he's being an unapologetic about it. So at what point, does it stop being egotistical, arrogant, fool? And at what point does it become no actually unsquashing himself, which I found fascinating to consider and ponder.

[00:02:46] Did a lot of pondering on that.

[00:02:47] Wendy: Yeah, it's that awareness, isn't it. And, Trisha goes on to talk about the conscious choices that we need to make in order to be seen and to be heard and that was something that, you know, she got me thinking, cause sometimes you just kind of run out of steam on an idea.

[00:03:08] and I know you and I have talked about, you know, personal branding, and to me, it's just who you are at that time. And that grows and changes. And I think it does also come back to who you surround yourself with. I mean, Trisha talks about that community, you know, that you are the media, the John Esperians previous, you know, activists, Janine, Coombs, going on about feminism and stuff like that.

[00:03:36] it's just fascinating that it really just, it brought up a whole heap of fresh curiosity for me. To revisit what I was stuck on.... it's not that I'm stuck ever to communicate, but what I really want to communicate. It's that importance and purpose of it, rather than just doing it for doing its sake.

[00:04:06] So she's helped me. She won't know. I'll have to tell her.

Trisha Lewis, Making Conversations Count - (March 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Do you ever feel like you're not good enough?

Do you put yourself down and find it hard to own your accomplishments?

If so, you're not alone.

Many people suffer from imposter syndrome, which is the fear of being exposed as a fraud.

This often leads to us portraying ourselves in a way that is untrue to who we are.

This can be damaging both professionally and personally.

Luckily, there is help available.

In this week's episode of Making Conversations Count, telemarketing trainer Wendy Harris chats with Trisha Lewis to discuss the importance of communications coaching and learn how it can help you overcome imposter syndrome.

And ultimately how it can help you with unsquashing yourself.

You'll learn:

• What is unsquashing and how does it relate to imposter syndrome?
• How can we recognise when we're squashing ourselves
• What tools we can use today in order to begin the unsquashing process
• What's Trisha's book all about and do you need it?
• How Trisha can further help you

"...that "unsquashy" word is the intriguing one, because obviously, if you don't know me, you'll think, "What the heck is she talking about?" But that's kind of what I do with clients. I unsquash them when I unsquash their business, or help them to, I should say. So, it is all about communication, I mean everything's about communication, and that's my background as an actor, professional speaker; if you like, professional communicator."

Getting a 'shout out' are previous guest Janine Coombes, Linkedin legend John Espirian, and Mark Masters (You Are The Media community)

If you connect with any of them, tell 'em Wendy Harris sent you along for a ChinWAG!...

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once...]]>"Why am I thinking that? Why am I reacting like that? Why am I getting a little annoyed about this other person's website just because I think it's better than mine... well, what's going on?..."

Trisha Lewis, Making Conversations Count - (March 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Do you ever feel like you're not good enough?

Do you put yourself down and find it hard to own your accomplishments?

If so, you're not alone.

Many people suffer from imposter syndrome, which is the fear of being exposed as a fraud.

This often leads to us portraying ourselves in a way that is untrue to who we are.

This can be damaging both professionally and personally.

Luckily, there is help available.

In this week's episode of Making Conversations Count, telemarketing trainer Wendy Harris chats with Trisha Lewis to discuss the importance of communications coaching and learn how it can help you overcome imposter syndrome.

And ultimately how it can help you with unsquashing yourself.

You'll learn:

• What is unsquashing and how does it relate to imposter syndrome?
• How can we recognise when we're squashing ourselves
• What tools we can use today in order to begin the unsquashing process
• What's Trisha's book all about and do you need it?
• How Trisha can further help you

"...that "unsquashy" word is the intriguing one, because obviously, if you don't know me, you'll think, "What the heck is she talking about?" But that's kind of what I do with clients. I unsquash them when I unsquash their business, or help them to, I should say. So, it is all about communication, I mean everything's about communication, and that's my background as an actor, professional speaker; if you like, professional communicator."

Getting a 'shout out' are previous guest Janine Coombes, Linkedin legend John Espirian, and Mark Masters (You Are The Media community)

If you connect with any of them, tell 'em Wendy Harris sent you along for a ChinWAG!...

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

NEVER MISS AN EPISODE AGAIN!!

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Strapped for data? You can hear a lower-bandwidth version of the episode here:

http://traffic.libsyn.com/makingconversationscount/Lower_bandwidth_-_Making_Conversations_about_unsquashing_yourself_Count.mp3

Hard of hearing? Read the episode using a transcript:

http://traffic.libsyn.com/makingconversationscount/MCC75.docx.pdf

Make sure you're following the podcast in your favourite app, as every Sunday, we're carrying on the conversation....

https://makingconversationscount.studio/listen