Watch Full Video Episode

Matt Fanslow reflects on overhearing a conversation between shop owners about spending more time with family, and it sparks a bigger question: if family time is so important for ownership, what does that mean for employees? This episode looks at the tension between the real financial demands of running a repair shop and the equally real need for technical specialists, advisors, and staff to be present for their families. Along the way, Matt explores PTO, unpaid time off, flex-time realities, compensation, and whether the industry needs to do a better job making employment itself more attractive and sustainable.

In this episode:

• A lobby conversation at Vision turns into a deeper reflection on shop culture and family priorities.
• The old idea that providing for your family meant spending more time away from them, and how that clashes with newer expectations around presence and availability.
• The limited options many employees face when family events come up: miss it, burn PTO, or take unpaid time off.
• Why flex time works better in some industries than in automotive repair, especially for advisors and production-dependent roles.
• Whether shops need to rethink the “two weeks vacation” standard and build in more realistic room for family events, sickness, and life.
• The risk of sending employees the message that the only way to get real freedom is to become an owner themselves.
• A call for honest, two-sided conversations between ownership, management, and employees about what is actually possible and mutually beneficial.

Key Takeaway

This is not an anti-owner rant and not an anti-employee rant either. It is really a conversation about incentives, fairness, sustainability, and the need for repair shops to find better ways to make employment workable for people who want both a career and a life outside the shop.

Notable Themes

• Family time versus financial reality
• PTO, unpaid leave, and scheduling pressure
• Why shop work resists true flex-time models
• The economics of employment versus ownership
• Mutual benefit, rather than one-sided advantage
• The importance of open, adult conversations in shop culture

Outro Notes

Matt closes by inviting listener feedback and future Rushmore topic ideas, while also thanking sponsors Autel, Pico Technology, Independent Wrench Jobs, and the Automotive Repair Podcast Network. He also gives a shoutout to Tracy for her keynote and prior communications class work.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Thanks to our Partner, Independent Wrench Jobs

Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.

Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

Matt opens with a run of classic Chuck Norris jokes, partly as a tribute and partly to explain the inspiration behind the now-familiar Scot Manna Facts. What starts as a funny origin story turns into something more meaningful: a reflection on Scot Manna’s influence, the odd mix of ego and generosity that often sits behind teaching, and the growing need to develop the next wave of instructors in the automotive repair industry.

Using a moment from Deadpool and Wolverine as a springboard, Matt explores the need for validation, why some people are drawn to the front of the room, and why the industry cannot afford to wait around hoping great educators just magically appear. If the best future trainers are still in the bays today, how do we help them get found, get encouraged, and get started?

This episode is funny, personal, and more serious than it first appears.

Show Notes

Chuck Norris jokes may have been the spark, but this episode is really about how ideas evolve, how mentors matter, and how a profession passes knowledge forward.

Matt talks about the roots of Scot Manna Facts, tracing them back to Chuck Norris one-liners and the old Jimmy Kimmel “Sorry, we ran out of time for Matt Damon” bit. From there, he shares why Scot Manna means so much to him personally, not just as a respected figure in the industry, but as a major influence and mentor.

That leads into a bigger thought: why do people teach? Is it ego? Validation? A need to be seen? A desire to contribute? Maybe some combination of all of it. Matt uses Deadpool’s desire to join the Avengers as a surprisingly good analogy for the emotional pull behind presenting, teaching, and wanting your voice to matter.

But the most important part of the episode is the concern underneath all of it. The current instructor pool is aging. The industry has talented people in the bays right now with real experience, real ideas, and real value to offer. The problem is not that those people do not exist. The problem is that there is no clear path for many of them to get from the shop floor to the classroom.

Matt talks through possible ways forward, including tech talks, mentorship, early presenting opportunities, case study development, support from training companies, and the possibility of more intentional “train the trainer” efforts. In other words, if the industry wants better educators tomorrow, it has to start building them today.

In this episode

1. A tribute to Chuck Norris and the joke format that inspired Scot Manna Facts
2. The origin story behind the Friday Scot Manna Facts posts
3. Why Scot Manna has been such an important mentor and influence
4. How a Deadpool and Wolverine moment sparked a thought about training and validation
5. The difference between wanting attention and wanting to contribute
6. Why the automotive training world needs new voices from the bays
7. How tech talks and guided speaking opportunities can help develop future instructors
8. Why mentorship and active encouragement matter more than waiting for people to “just step up”

Key Takeaway

The next great automotive instructors are probably already out there turning wrenches, running tests, building case studies, and solving tough problems. The challenge is not finding whether they exist. The challenge is creating a path that helps them share what they know.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Thanks to our Partner, Independent Wrench Jobs

Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.

Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

Show Notes

In this episode, Matt builds on a thought that has been bothering him for a while: the automotive repair industry has done a pretty terrible job defining what we mean by diagnosis, diagnostic, analysis, and even something as simple as a code scan.

The spark for the conversation comes from seeing a vehicle owner buy their own scan tool after being told a dealership wanted $190 “to scan codes.” That raises the real question: was the shop selling a code scan... or were they selling a diagnostic process? Because those are not the same thing, and pretending they are creates confusion for customers and devalues the work of actual technical specialists.

Matt argues that a diagnosis is the conclusion you arrive at, while a diagnostic is the process used to get there. A code scan might be one piece of that process, but it is not the whole thing. And a good diagnostic process does not always immediately hand you the answer. Sometimes it gives you something better: more precise questions, better direction, and a narrower path to the root cause.

That leads into a bigger point about communication, economics, and trust. Auto repair is a classic credence good, where the customer often cannot accurately judge the quality of the service they received. That creates information asymmetry—the shop knows far more than the client does. Which means language matters. Definitions matter. Expectations matter. If the industry wants to separate itself from guesswork, parts-changing, and pseudo-diagnostics, it has to become far more disciplined in how it describes the work being sold.

Matt also reflects on confidence, competence, and what actually drives improvement. Sometimes a little lack of confidence—the kind that makes you run one more test, read one more article, attend one more class, or call one more sharp friend—can be a strength rather than a weakness. It can push real learning. But like most things, it cuts both ways.

This episode is a call for more precise language, more honest communication, and a stronger defense of the real value behind analysis, testing, and arriving at an actual diagnosis.

In This Episode

1. Why a code scan is not the same thing as a diagnosis
2. The difference between a diagnostic process and a diagnostic result
3. Why a good process does not always produce an immediate answer
4. How testing should often remain at the specialist’s discretion
5. Why rigid test lists can break down from vehicle to vehicle
6. The danger of selling customers a result instead of a process
7. Information asymmetry and why auto repair is a credence good
8. Why precise language helps distinguish real specialists from guessers
9. The double-edged sword of confidence in technical work
10. Why continual learning often comes from knowing how much you do not know

Key Takeaways

This episode is really about reclaiming the value of professional analysis.

A shop can offer a code scan. That is fine. A shop can refuse to offer a code scan and only sell deeper diagnostic work. That is also fine. What matters is being honest and clear about the difference.

Customers need better explanations. Shops need better language. And the industry needs to stop using words like diagnosis, diagnostic, and code scan as if they are interchangeable, because they are not.

Quotable Moments

1. “Diagnosis isn’t the end. Diagnosis is the beginning of practice.”
2. “A diagnosis is something that you arrive at. A diagnostic is a process.”
3. “A very successful process may not lead to the answer right away. It may lead to a better question.”
4. “We have done a horrific job when it comes to definitions or standards.”
5. “The customer cannot differentiate the quality of our services versus another. They have to take our word for it.”
6. “That lack of confidence is what drove me to do one more test.”

Sponsor Thanks

Thanks to:

1. Autel
2. Pico Technology
3. Independent Wrench Jobs

Also thanks to the Automotive Repair Podcast Network.

Contact / Call to Action

What do you think? Are we misusing the words diagnosis and diagnostic in this industry? Reach out and let Matt know.

Email: mattfanslopodcast@gmail.com

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Thanks to our Partner, Independent Wrench Jobs

Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.

Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

In this episode, Matt recaps his trip to VISION 2026 in Kansas City. What starts as a simple event recap turns into a reflection on why conferences like VISION matter so much: the training, the conversations, the hallway discussions, the tools, the friendships, and the people pushing the industry forward.

Matt talks about recording with Carm Capriotto, bouncing between classes with friends, teaching hands-on PicoScope and key programming classes, and sitting in on standout sessions covering EEPROM work, AI for shop management, and lab scope strategy.

He also highlights the Tech Talks session, where several presenters stepped up and delivered impressive case studies, tool insights, and even a strong last-minute presentation. This episode is part recap, part appreciation, and part reminder that the real value of events like VISION is not just the information. It is the people.

In this episode, Matt discusses:

1. His trip to VISION 2026 in Kansas City
2. Connecting with friends including Bryn Klein and Carlos Mercado
3. Recording with Carm Capriotto about his NAPA Insights article
4. How that article builds on ideas about relationships, communication, and lessons from marriage counseling
5. Sitting in on the EEPROM / used module programming class with Mike Christofferson, Ira Waldman, Tim Iezzi, Chris Farley, and Kai
6. Seth Thorson’s class on using AI and large language models for shop management
7. Teaching an all-day hands-on PicoScope class with Scott Shotten
8. Help from Keith DeFazio and Brandon Steckler during the Pico class
9. The packed AESwave booth at the trade show
10. Teaching an essential key cutting and programming class with Andrew Sexton
11. Why he has come around on the value of Lishi tools
12. The Tech Talks session and the presenters who stood out
13. Joe Glass and his case studies
14. Mike Blacconiere's diagnostic process and presentation on the MT Pro lab scope
15. Trevor from AutoNerdz stepping in on short notice and delivering a strong presentation
16. Why Tech Talks is such a valuable entry point for future presenters
17. Jerry Holcomb’s recognition and legacy within VISION
18. Why VISION remains one of the best places for training, networking, and reconnecting with people in the industry

People mentioned in this episode:

1. Carm Capriotto
2. Brin Klein
3. Carlos Mercado
4. Tanner Brandt
5. Mike Christofferson
6. Ira Waldman
7. Tim Iezzi
8. Chris Farley
9. Kaimana Holokahi
10. Seth Thorson
11. Michael Becker
12. Scott Shotton
13. Keith DeFazio
14. Brandon Steckler
15. Andrew Sexton
16. Kirk Holland
17. Pedro de la Torre
18. Joe Glass
19. Mike Blacconaire
20. Trevor from AutoNerdz
21. Jerry Holcomb

Tools and topics mentioned:

1. PicoScope
2. Lab scopes
3. EEPROM and used module programming
4. AI and large language models in shop management
5. Key cutting and programming
6. Lishi tools
7. MT Pro lab scope
8. Diagnostic process
9. Technical training
10. Networking in the automotive repair industry

Key takeaway:

VISION is never just about the classes. It is about sharpening skills, seeing tools used in real-world contexts, learning from smart people, and reconnecting with the kinds of people who make this industry better.

https://visionkc.com/

Sponsors:

Pico Technology

Autel

Independent Wrench Jobs

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Thanks to our Partner, Independent Wrench Jobs

Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.

Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs

Watch Full Video Episode

In this episode, Matt recaps his trip to VISION 2026 in Kansas City. What starts as a simple event recap turns into a reflection on why conferences like VISION matter so much: the training, the conversations, the hallway discussions, the tools, the friendships, and the people pushing the industry forward.

Matt talks about recording with Carm Capriotto, bouncing between classes with friends, teaching hands-on PicoScope and key programming classes, and sitting in on standout sessions covering EEPROM work, AI for shop management, and lab scope strategy.

He also highlights the Tech Talks session, where several presenters stepped up and delivered impressive case studies, tool insights, and even a strong last-minute presentation. This episode is part recap, part appreciation, and part reminder that the real value of events like VISION is not just the information. It is the people.

In this episode, Matt discusses:

1. His trip to VISION 2026 in Kansas City
2. Connecting with friends including Bryn Klein and Carlos Mercado
3. Recording with Carm Capriotto about his NAPA Insights article
4. How that article builds on ideas about relationships, communication, and lessons from marriage counseling
5. Sitting in on the EEPROM / used module programming class with Mike Christofferson, Ira Waldman, Tim Iezzi, Chris Farley, and Kai
6. Seth Thorson’s class on using AI and large language models for shop management
7. Teaching an all-day hands-on PicoScope class with Scott Shotten
8. Help from Keith DeFazio and Brandon Steckler during the Pico class
9. The packed AESwave booth at the trade show
10. Teaching an essential key cutting and programming class with Andrew Sexton
11. Why he has come around on the value of Lishi tools
12. The Tech Talks session and the presenters who stood out
13. Joe Glass and his case studies
14. Mike Blacconiere's diagnostic process and presentation on the MT Pro lab scope
15. Trevor from AutoNerdz stepping in on short notice and delivering a strong presentation
16. Why Tech Talks is such a valuable entry point for future presenters
17. Jerry Holcomb’s recognition and legacy within VISION
18. Why VISION remains one of the best places for training, networking, and reconnecting with people in the industry

People mentioned in this episode:

1. Carm Capriotto
2. Brin Klein
3. Carlos Mercado
4. Tanner Brandt
5. Mike Christofferson
6. Ira Waldman
7. Tim Iezzi
8. Chris Farley
9. Kaimana Holokahi
10. Seth Thorson
11. Michael Becker
12. Scott Shotton
13. Keith DeFazio
14. Brandon Steckler
15. Andrew Sexton
16. Kirk Holland
17. Pedro de la Torre
18. Joe Glass
19. Mike Blacconaire
20. Trevor from AutoNerdz
21. Jerry Holcomb

Tools and topics mentioned:

1. PicoScope
2. Lab scopes
3. EEPROM and used module programming
4. AI and large language models in shop management
5. Key cutting and programming
6. Lishi tools
7. MT Pro lab scope
8. Diagnostic process
9. Technical training
10. Networking in the automotive repair industry

Key takeaway:

VISION is never just about the classes. It is about sharpening skills, seeing tools used in real-world contexts, learning from smart people, and reconnecting with the kinds of people who make this industry better.

https://visionkc.com/

Sponsors:

Pico Technology

Autel

Independent Wrench Jobs

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Thanks to our Partner, Independent Wrench Jobs

Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.

Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

In this episode, Matt takes on a question that listeners have apparently been enjoying asking: what’s on his “Mount Rushmore” of various categories? Before getting there, though, he gives a quick follow-up to the No Good Deed Goes Unpunished home-plumbing saga, where a simple bathroom fix turned into tracking down a hidden bathtub drain leak caused by questionable original construction choices.

From there, Matt dives into his personal Mount Rushmore lists, starting where it matters most for this audience: scan tools and lab scopes. He walks through the tools that earned their place not necessarily because they are the newest, but because they were foundational, capable, and memorable in the evolution of automotive diagnostics. Then, in classic Matt fashion, things branch out into pro wrestling and podcasting, with some thoughtful distinctions between popularity, performance, influence, and personal appreciation.

This one is part diagnostics nostalgia, part opinion piece, part rabbit hole and fully in the spirit of a listener driven episode.

In This Episode:

1. A follow-up to the bathroom plumbing story and a cracked bathtub drain elbow
2. A discussion on questionable construction practices and what motivates rushed workmanship
3. Matt’s Mount Rushmore of scan tools
4. Matt’s Mount Rushmore of lab scopes / oscilloscopes
5. A two-tier Mount Rushmore of professional wrestlers: biggest draws / most popular. Best in-ring performers
6. Matt’s Mount Rushmore of podcasters

Matt’s Mount Rushmore: Scan Tools

Matt frames this as a historical and personal list rather than a current buying guide.

Tools that made the cut:

1. GM Tech 2 – still a lifesaver when other tools come up short
2. Snap-on Red Brick (especially graphing versions / MTG 2500) – a huge leap forward in capability and accessibility
3. Autel MaxiSys / Maxisys-era tools (especially the early highly capable platforms) – a major step forward for aftermarket capability
4. VAG-COM / VCDS – absurd capability for the price, especially for Volkswagen/Audi work

Matt’s Mount Rushmore: Lab Scopes

A list built around influence, usefulness, and personal experience.

Scopes that made the cut:

1. Pico 4425A – the standard-setter and Matt’s personal favorite
2. Snap-on Vantage Pro – portable, capable, and still highly valued in the shop
3. Pico ADC 212 series (especially the 212/3) – a major turning point in what techs expected from a scope
4. Fluke 98 – one of the early serious handheld automotive lab scopes that helped shape the category

Matt’s Mount Rushmore: Professional Wrestlers

Matt splits this into two categories because wrestling is both performance and business.

Biggest Draws / Most Popular:

1. Hulk Hogan
2. The Rock
3. Stone Cold Steve Austin
4. John Cena

Best In-Ring Performers:

1. Shawn Michaels
2. Bret Hart
3. AJ Styles
4. Ric Flair

Matt’s Mount Rushmore: Podcasters

A mix of influence, longevity, reach, and personal listening.

Names and shows discussed:

1. Soft White Underbelly
2. Joe Rogan
3. Kevin Smith / Scott Mosier (SModcast)
4. Lex Fridman

With an honorable and very relevant nod to:

1. Carm Capriotto in the automotive podcast space

Notable Themes:

This episode really leans into a fun idea, but there’s still a deeper thread running through it:

1. “Best” is not always the same as “favorite”
2. Influence matters
3. Foundational tools and people deserve credit even when newer options exist
4. Legacy, capability, and context all shape what belongs on a personal “Rushmore”

Listener Call-Out:

Matt wants to know:

1. Do you like this kind of episode?
2. Do you want more “Mount Rushmore” discussions?
3. What automotive-specific categories should be next?

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Thanks to our Partner, Independent Wrench Jobs

Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.

Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs

Watch Full Video Episode

In this episode, Matt takes on a question that listeners have apparently been enjoying asking: what’s on his “Mount Rushmore” of various categories? Before getting there, though, he gives a quick follow-up to the No Good Deed Goes Unpunished home-plumbing saga, where a simple bathroom fix turned into tracking down a hidden bathtub drain leak caused by questionable original construction choices.

From there, Matt dives into his personal Mount Rushmore lists, starting where it matters most for this audience: scan tools and lab scopes. He walks through the tools that earned their place not necessarily because they are the newest, but because they were foundational, capable, and memorable in the evolution of automotive diagnostics. Then, in classic Matt fashion, things branch out into pro wrestling and podcasting, with some thoughtful distinctions between popularity, performance, influence, and personal appreciation.

This one is part diagnostics nostalgia, part opinion piece, part rabbit hole and fully in the spirit of a listener driven episode.

In This Episode:

1. A follow-up to the bathroom plumbing story and a cracked bathtub drain elbow
2. A discussion on questionable construction practices and what motivates rushed workmanship
3. Matt’s Mount Rushmore of scan tools
4. Matt’s Mount Rushmore of lab scopes / oscilloscopes
5. A two-tier Mount Rushmore of professional wrestlers: biggest draws / most popular. Best in-ring performers
6. Matt’s Mount Rushmore of podcasters

Matt’s Mount Rushmore: Scan Tools

Matt frames this as a historical and personal list rather than a current buying guide.

Tools that made the cut:

1. GM Tech 2 – still a lifesaver when other tools come up short
2. Snap-on Red Brick (especially graphing versions / MTG 2500) – a huge leap forward in capability and accessibility
3. Autel MaxiSys / Maxisys-era tools (especially the early highly capable platforms) – a major step forward for aftermarket capability
4. VAG-COM / VCDS – absurd capability for the price, especially for Volkswagen/Audi work

Matt’s Mount Rushmore: Lab Scopes

A list built around influence, usefulness, and personal experience.

Scopes that made the cut:

1. Pico 4425A – the standard-setter and Matt’s personal favorite
2. Snap-on Vantage Pro – portable, capable, and still highly valued in the shop
3. Pico ADC 212 series (especially the 212/3) – a major turning point in what techs expected from a scope
4. Fluke 98 – one of the early serious handheld automotive lab scopes that helped shape the category

Matt’s Mount Rushmore: Professional Wrestlers

Matt splits this into two categories because wrestling is both performance and business.

Biggest Draws / Most Popular:

1. Hulk Hogan
2. The Rock
3. Stone Cold Steve Austin
4. John Cena

Best In-Ring Performers:

1. Shawn Michaels
2. Bret Hart
3. AJ Styles
4. Ric Flair

Matt’s Mount Rushmore: Podcasters

A mix of influence, longevity, reach, and personal listening.

Names and shows discussed:

1. Soft White Underbelly
2. Joe Rogan
3. Kevin Smith / Scott Mosier (SModcast)
4. Lex Fridman

With an honorable and very relevant nod to:

1. Carm Capriotto in the automotive podcast space

Notable Themes:

This episode really leans into a fun idea, but there’s still a deeper thread running through it:

1. “Best” is not always the same as “favorite”
2. Influence matters
3. Foundational tools and people deserve credit even when newer options exist
4. Legacy, capability, and context all shape what belongs on a personal “Rushmore”

Listener Call-Out:

Matt wants to know:

1. Do you like this kind of episode?
2. Do you want more “Mount Rushmore” discussions?
3. What automotive-specific categories should be next?

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Thanks to our Partner, Independent Wrench Jobs

Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.

Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

Matt opens with a home-repair “birthday gift” project that spirals from a simple bathroom refresh into a full-blown floor/toilet/subfloor/plumbing/trim/electrical ordeal. What starts as a kind gesture turns into a week-long marathon of improvisation, problem-solving, and unexpected complications.

From there, he ties the experience directly into life in the repair shop: helping someone out, taking on a difficult job, making an exception, or trying to do the right thing can sometimes backfire in spectacular fashion. But the real point of the episode is deeper than the saying “no good deed goes unpunished.” Matt argues that the phrase feels true mostly because of bias, we remember the painful, sideways jobs and forget the many times helping people went just fine.

The takeaway: keep doing the good deeds. The occasional disaster isn’t punishment for being helpful; it’s just part of the game, and our brains are wired to remember the bad outcomes more vividly.

Key Topics Covered

1. A “simple” bathroom repair that became a major renovation
2. Hidden damage and how small symptoms often point to bigger problems
3. Improvisation and mechanical aptitude outside your normal field
4. How this mirrors difficult jobs in automotive repair
5. The “charity case” / exception job that turns into a nightmare
6. Bias, memory, and why bad outcomes stick harder than good ones
7. Why you should still help people when it makes sense

Main Takeaways

1. Small problems often hide bigger ones. (At home and in the shop.)
2. Doing the right thing can get messy — that doesn’t make it wrong.
3. We remember painful exceptions more than routine wins.
4. Bias can distort how we judge “helping people.”
5. Keep helping when you can. The bad outcomes are memorable, but they are not the whole story.

Notable Moments / Discussion Highlights

1. Matt’s “cheap labor” role in a birthday bathroom remodel
2. Discovering a corroded toilet flange and badly rotted floor
3. Reinforcing unsupported bathtub flooring and rebuilding structure
4. Plumbing improvisation under a new vanity
5. Upgrading to GFCI in a bathroom that didn’t have one
6. The repair-shop analogy: the customer who arrives after multiple failed attempts elsewhere
7. Making exceptions (like customer-supplied parts) and regretting the one time it blows up
8. Why “no good deed goes unpunished” feels true — because bad outcomes are easier to remember
9. Closing encouragement to keep doing good work and helping people

Quotes / Lines Worth Pulling

1. “No good deed goes unpunished.” (episode theme / setup)
2. “I make it up as I go.” (great humility + problem-solving angle)
3. “More importantly, it doesn’t leak.”
4. “It’s not because it’s a good deed. It was just going to happen eventually anyway.”
5. “It lines up with our biases, and gives us a reason to complain.”

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Thanks to our Partner, Independent Wrench Jobs

Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.

Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

Minnesota’s been a pressure cooker lately—and watching people process the same event in completely opposite ways has been… a lot. Matt sits down again with Margaret Light (LMFT, Equilibrium Therapy Services) to talk about why we’re so reactive, how cognitive distortions hijack conversations, and why “how we fight” matters more than the topic. Then we drag all of it into the repair shop—because if you’ve ever tried to explain “it’s not the same problem” to a stressed-out customer, you’ve already lived this episode.

Key Topics Covered

1. Why two people can watch the same event and walk away with 180° different realities
2. The collapse of shared “ground rules” and the rise of contempt-as-a-personality
3. Cognitive distortions in the wild: all-or-nothing thinking, “shoulds,” rationalization, deflection, confirmation bias
4. Holding multiple truths at once (without your brain blue-screening)
5. Professional standards vs. personal judgment (“should” vs. conduct)
6. Grandiosity: why it feels good and why it burns relationships down
7. How online reactivity becomes practice—and then leaks into work and home
8. Repair shop translation: The “same problem / not the same problem” infinite loop. De-escalation without admitting guilt. Curiosity as a tool: “Help me understand what you’re seeing.” Perspective-taking as a discipline (yes, Richard Feynman makes a cameo)
9. Star Wars logic traps: “If you’re not with me, you’re my enemy”… uh… that’s a Sith problem

Memorable Quotes (for the description or socials)

1. “If you’re not with me, then you are my enemy.” (and yes, we know… Sith energy)
2. “The first thing I assess isn’t what couples are fighting about—it’s how they’re fighting.”
3. “You do what you practice.” (online included)
4. “One of the hardest things to do is maintain a moderate position in response to something extreme.”
5. “Someone has to do something different—or you’ll just repeat the same statement forever.”

The Shop Takeaway (listener-facing)

If you work with people—customers, coworkers, leadership—you’re going to deal with different realities. The fix isn’t “win the argument.” The fix is:

1. Clarify the goal of the conversation (support? facts? policy? emotion?)
2. Validate emotion without surrendering standards
3. Replace “No you’re wrong” with curiosity + explanation
4. Keep integrity: don’t fight dirty even when they do

Practical Script: Front Counter Comeback Loop When a customer says, “It’s doing the same thing again,” try:

1. Validate fear without admitting fault
2. “Okay—I hear why that feels really concerning, especially after the money you just invested.”
3. Clarify their definition of ‘same’
4. “Help me understand what you’re seeing that makes it feel like the exact same issue.”
5. Ask permission to explain
6. “Are you open to hearing what we found and how it’s different from last time?”

Bridge with a shared goal

“My goal is the same as yours: make this make sense and get you back to confidence in the car.”

Guest Bio

Margaret Light is a Licensed Marriage and Family Therapist and the president of Equilibrium Therapy Services, serving clients in Minnesota and Wisconsin. She helps individuals and couples build better relational toolkits, identify blind spots, and replace reactivity with effective communication. https://www.equilibriumtherapyservices.org/

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Thanks to our Partner, Independent Wrench Jobs

Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.

Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

Matt answers listener emails about oscilloscope aliasing—what it is, whether all scopes can do it, and how it can trick you into diagnosing failures that aren’t real. Using a “pegboard and golf tees” mental model, he explains how a digital storage oscilloscope samples voltage, stores it in memory, and then reconstructs what you see on-screen. The key takeaway: aliasing isn’t magic, it’s math—specifically the relationship between sample rate, timebase, and memory buffer. He also explains why some scopes (especially Snap-on) behave differently than Pico-style workflows, and how misunderstanding that screen-to-buffer relationship can create fake-looking “dropouts.”

Who This Episode Is For

Anyone using a handheld/PC-based automotive DSO (Pico, Snap-on, Autel, etc.)

Techs chasing intermittent cutouts, crank/cam dropouts, injector events, CAN glitches

Anyone who has ever said: “The waveform looked wrong… but the fix didn’t fix it.”

Key Topics Covered

What aliasing is (in plain language): the scope fails to accurately reconstruct the waveform you’re testing.

Can all oscilloscopes alias? The spicy answer is yes, they all can—especially digital scopes—depending on setup and limitations.

Analog vs. digital (audio analogy): Digital sampling is like digital audio—there are “samples,” and reconstruction depends on how well you capture the real signal.

The “pegboard model” for DSO operation: Up/down holes = voltage levels (vertical resolution). Left/right holes = time positions (sample points in memory). The scope measures voltage, then “plants a peg” in memory and connects the dots.

Vertical resolution vs. time performance: 8-bit can look stair-steppy. 12/16-bit improves vertical accuracy. But most real-world failures come from time-domain limitations (sample rate + memory dynamics)

Sample rate vs. buffer size (why scopes “fall apart”): Put too little time on screen → not enough samples to define the signal. Put too much time on screen → scope rejects/skips samples because the buffer can’t hold it all. Either way: the displayed waveform can become fiction.

How aliasing creates “phantom dropouts”: Gaps that look like crank sensor dropouts or reluctor issues. Can send you straight into the diagnostic swamp

Why Pico changed the game: Early Pico automotive scopes stood out because they brought big memory buffers to real shop problems. Capture longer events accurately, then zoom in for detail

Snap-on screen/buffer behavior is different (and people get burned): Snap-on scope often shows a “window” into a buffer (buffer bar flying across). You don’t “zoom in like Pico”; you effectively set detail first, capture the event, then zoom out to find it and return to your detail level. Misunderstanding this is a common cause of “dropouts” that are really aliasing/misuse

The Big Takeaways

Aliasing can make a good tech chase a bad story.

The waveform on-screen is an interpretation, not a photograph.

Know your scope’s strengths: Some are built for speed, some for memory, some for both—but your settings decide your fate.

If you’re hunting an intermittent: Your success depends on matching: expected event speed, sample rate, memory depth, the scope’s display/buffer behavior.

Practical “In-the-Bay” Tips

If the trace shows perfectly suspicious gaps: question your timebase, question your effective sample rate, verify with a different capture strategy (less time on screen, more sample rate, different scope mode)

Don’t trust a dropout unless: it repeats consistently under the same conditions, and you can capture it without stretching timebase beyond what your scope can support.

Learn your platform’s workflow: Pico-style: capture longer, freeze, zoom in. Snap-on-style: capture detail first, trigger/freeze, then zoom out to locate the event

Mentioned / Referenced (People + Tools)

Pico Technology

Autel

Older scope references: Fluke 90-series, Tektronix

Training/class voices mentioned: Harvey Chan, John Thornton, Scott Manna, Tim Iezzi, Ira Waldman, Scott Shotten

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

A random YouTube Shorts interview turns into a surprisingly sharp lesson in leadership. Matt shares a story from Rob McElhenney about working with Danny DeVito—and how DeVito’s humility and audience-awareness reveal something shop owners and managers can use immediately: collaboration beats ego, and if you want to reach a demographic (customers or employees), you’d better listen to them. Process matters. Culture matters. And the best people in any field tend to be the most open to input.

Matt talks about:

1. Rob McElhenney (It’s Always Sunny in Philadelphia, Wrexham co-owner, Ryan Reynolds connection)
2. Working with Danny DeVito (also Taxi, Twins)
3. The key moment: DeVito asks Rob what to say during an improv gap because:
4. DeVito knows what’s funny to his generation
5. But Rob knows what’s funny to the target audience
6. So DeVito wants direction to serve the project, not his ego

The Big Takeaways

1. Process matters more than outcome
2. The “how” shapes culture, quality, retention, and long-term success.
3. Great collaboration can be surprising—but it shouldn’t be
4. Even top-tier people can be genuinely curious about your perspective.
5. If you’re targeting a demographic, listen to that demographic
6. Marketing, messaging, shop vibe, even hiring… all improve when you seek input from the group you want to attract.
7. Openness is a leadership signal
8. Approachable leadership reduces fear of dismissal/condescension and increases idea-sharing.
9. Ego-check is good business
10. “What’s best for the shop?” beats “what do I prefer?”
11. Retention + recruiting bonus
12. When employees feel heard and respected, they stay—and they tell others.

Memorable Lines

1. “You hired me to be the old guy… but you’re not going for my generation.”
2. “Be a leader, not a dictator.”
3. “Lesson number one: pay attention to YouTube Shorts… don’t just mindlessly scroll.”

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Thanks to our Partner, Autel

From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

Matt uses the movie Mr. Baseball (Tom Selleck as Jack, an aging Yankees player traded to Japan) as an analogy for life in the automotive repair world—especially for veteran mechanical/technical specialists whose bodies start breaking down and whose production (and pay) can drop as a result. The core theme: your role can evolve from “hour-cranker” to leader/mentor, but that requires radical honesty, ego-checking, and intentional changes—from physical maintenance to skill expansion to management systems that properly reward wisdom.

Key points & takeaways

The “Mr. Baseball” analogy

1. Jack believes he’ll dominate, but reality shows a hole in his swing and a body that’s not keeping up.
2. His old talent used to hide the problem—until it doesn’t.
3. The turnaround begins when he accepts reality, retrains, and recommits.

Auto repair parallel: age vs. mileage

1. It’s not always “age”—it’s the mileage, injuries, wear, and accumulated strain.
2. As bodies degrade (knees, backs, shoulders, hips, neck), production drops, and pay plans tied heavily to output can punish experience.

Ego check: redefining value

1. When you can’t “crank hours” like you used to, value doesn’t disappear—it changes.
2. Veterans often become natural leaders even if they don’t recognize or accept it.
3. Leadership, mentoring, and stabilizing the team have real economic value—if the organization is willing to see it.

Management responsibility

1. Shops can’t afford to “cast blind eyes” to what veterans contribute beyond billed hours.
2. The goal is optimizing the whole organization (the unit), not just individual output.
3. If compensation and structure ignore mentoring/leadership value, the industry risks driving out the people who make everyone else better.

Action steps for the veteran specialist

1. Take care of the body: whatever works—massage, chiro, yoga, tai chi, mobility work, sleep/mattress upgrades, recovery habits.
2. Expand skill sets into areas that are less physically taxing but high value (systems, diagnostics, workflow support, training others).
3. Be honest and matter-of-fact about your limitations and your value—ask for role adjustments when needed.

Culture shift

1. Checking egos at the door isn’t weakness—it’s how you stay in the game longer.
2. The best teams rally when leaders own their shortcomings and recommit—same in the shop.

Memorable lines / quotables

1. “It isn’t the age… it’s the mileage.”
2. “You’ve been getting away with it because talent covered it—until it didn’t.”
3. “Awareness sucks… but it’s the job.”
4. “The unit matters—the entire organization being productive, valuable, and profitable.”

Listener challenges

1. Identify your “hole in the swing”: what used to be easy that you’re now compensating for?
2. Write down 3 ways you add value that aren’t billed hours (mentoring, process improvement, comebacks prevented, training).
3. Pick one body-maintenance habit you’ll commit to for 30 days.

Resources mentioned

1. Movie: Mr. Baseball (Tom Selleck)

Audience

1. Veteran mechanical specialists and technical specialists
2. Shop owners/managers designing pay plans and roles
3. Younger specialists who want to understand the long game

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

Matt goes down a rabbit hole on the science of bubbles and comes back with something surprisingly practical: cavitation is a major source of cooling-system component damage, especially in and around water pumps. The “bad guy” isn’t the bubble forming—it’s the bubble collapsing, releasing intense localized energy, micro-jetting, and shock waves that pit and erode metal surfaces over time. The takeaway: approach cooling-system maintenance as anti-cavitation prevention, not just “keep it from overheating.”

Key topics covered

Why cavitation damage is often misattributed to electrolysis (and what’s actually happening)

The real destruction mechanism:

1. Bubble collapse → extreme localized heat (doesn’t “cook” the system, but signals energy density)
2. Micro-jet stream through the collapsing bubble “donut” → pitting/erosion
3. Shock wave effects (ties into why ultrasonic cleaning works)

How bubbles form even in a pressurized cooling system

1. Localized low-pressure zones behind an impeller blade
2. Pressure drops along surfaces and restrictions (design or contamination-caused)

Why “radiator cap” is a misleading name

1. Better term: degassing cap
2. It maintains system pressure (key to preventing local boiling) and “burps” gas/vapor out

Coolant chemistry isn’t just freeze/boil protection

1. The inhibitor package forms a protective barrier on internal surfaces that absorbs cavitation attack
2. Over time that protection depletes → cavitation damage shows up

Water quality matters more than most people think

1. Minerals/impurities can create deposits → restrictions → pressure drop zones → bubbles
2. Contamination can also become nucleation points for bubble formation
3. Distilled/RO water or properly formulated premix is the safer play

“Universal coolant” skepticism

1. Use proper coolant type for the application—chemistry and inhibitor packages matter

Practical takeaways for shops

Start treating cooling-system service as evidence-based prevention

Testing and inspection that should be part of regular maintenance:

1. Degassing cap pressure test (rated pressure matters)
2. Coolant concentration (ideally with a refractometer/hydro refractometer)
3. pH testing (imperfect, but can hint at inhibitor depletion)
4. Voltage potential test with a DMM (if present, verify grounds and consider additive depletion as a possible indicator)

Recommend coolant replacement based on:

1. Test results you can measure + time/mileage intervals (what you can justify)

Customer communication angle (the “why they should care”)

A simple way to explain it without going full science-documentary:

1. “Coolant doesn’t just prevent freezing and overheating—it protects the inside of the cooling system.”
2. “Over time the protective chemistry wears out, and tiny vapor bubbles can collapse and pit metal surfaces.”
3. “We’re restoring protection, verifying pressure control, and preventing long-term erosion.”

Memorable moments / quotables

1. “It’s not the bubble forming—it’s the collapse.”
2. “We don’t think about cooling-system maintenance from an anti-cavitation point of view.”
3. “We should stop calling it a radiator cap… it’s a degassing cap.”

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

Comebacks. Rechecks. Catastrophic parts failures. The stuff that makes everyone’s stomach drop. Matt makes the case that a big part of management’s day-to-day job is not “policing people,” but acting like an investigator—leading with genuine curiosity to figure out what actually happened and what should change.

Using Dr. W. Edwards Deming’s framework, Matt breaks problems into two buckets:

1. Common cause: Variation that’s built into the system (processes, tools, training, information flow, software, vendors, documentation, workflow chaos, etc.). These problems are repeatable—and if you don’t change the system, they’ll happen again.
2. Special cause: A true one-off—rare, hard to predict, not systemic. Sometimes the correct response is support, not a giant policy overhaul.

The goal: build trust, reduce fear, and improve the shop over time through “constancy of purpose”—not knee-jerk blame.

Key Talking Points & Takeaways

1) Management’s role when things go wrong

1. Be an investigator, not a prosecutor.
2. Start with: What happened? Why did it happen? What made it easier to fail than succeed?

2) Deming’s lens: common cause vs. special cause

1. Most problems are common-cause (system-driven), not “someone screwed up.”
2. Mislabeling causes creates chaos:
3. Treating common-cause problems like special-cause ones = scapegoating, fear, repeated failures.
4. Treating special-cause problems like common-cause ones = overcorrecting, unnecessary rules, wasted effort.

3) Examples of common-cause “system” failures (shop edition)

1. Torque wrench out of calibration.
2. Scan tool software out of date / tooling gaps.
3. No real shop management system (handwritten tickets, misreads, manual re-entry).
4. Process interruptions / constant context switching.
5. Cheap unknown parts sources creating avoidable risk.
6. Lack of SOPs, training, or accessible info.

4) What a real special-cause looks like

1. A normally reliable part fails unexpectedly (the one “bad water pump” out of hundreds).
2. A rare freak mistake by a trusted specialist with no obvious systemic trigger.
3. Response: support the person, document it, monitor trends—don’t build policy off a unicorn.

5) The trust factor

1. When leadership doesn’t jump straight to blame, the team feels safer.
2. Psychological safety improves communication, honesty, and long-term quality.

Practical “Investigator” Questions for Comebacks/Rechecks

1. What changed (tools, parts source, workflow, staffing, interruptions, information)?
2. Was the process followed—and if not, why was it hard to follow?
3. Was the right info available at the right time?
4. Was the equipment accurate and current?
5. Is this repeatable (system) or truly rare (special cause)?
6. What system change makes the “right way” easier and the mistake harder?

Mentioned / Referenced

1. Dr. W. Edwards Deming
2. Common cause vs. special cause variation
3. Deming’s 14 Points
4. “Constancy of purpose”
5. Social media’s tendency to supercharge blame and hot takes

Listener Call-to-Action

Matt wants your thoughts and stories:

1. Have you seen a shop handle a comeback well?
2. What system fixes reduced repeat issues?
3. Where does blame creep in—and how do you fight it?

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

This episode uses professional wrestling’s “part-time performer” phenomenon—stars who leave, come back, and instantly get the spotlight—to explore something that happens in auto repair, too:

When a specialist has a reputation that brings cars through the door, the right move is to lean into it—not resent it.

Key Talking Points & Takeaways

1) The Seth Rollins Quote Sets the Tone

1. “If you’re not learning, then you’re stagnant… and the business isn’t progressing.”
2. Matt frames growth as a requirement—not a nice-to-have—for both the individual specialist and the shop.

2) Wrestling 101: “Protecting the Business” vs. “Understanding the Draw”

Matt revisits early WrestleMania and the idea of kayfabe (protecting the illusion) to explain a bigger concept:

1. The “outsider celebrity” (like Mr. T back then) wasn’t about pride—it was about bringing eyes and money.
2. Selling offense (“selling” = making it look like it hurts) is part of making the other person look legitimate.

3) The Modern Version: The Part-Time Star Problem

Matt runs through the familiar cycle:

1. A star goes to Hollywood or appears occasionally (Rock, Cena, Undertaker, Lesnar, Goldberg).
2. They return and get major wins/titles.
3. The full-time grinders feel slighted—until they see the business reason:
4. Those names are draws. Draws bring revenue.

4) The Auto Repair Translation: The Specialist Who Brings Work In

Here’s the pivot:

1. In shops, you sometimes have that person:
2. the alignment specialist
3. the drivability/diagnostics specialist
4. the transmission/differential rebuilder
5. the ADAS/calibration person
6. the accessory/TPMS/trailer/camper person
7. Customers don’t just ask for the shop… they ask for that specialist by name.
8. Matt’s point: Don’t let ego or envy sabotage something that helps everyone.

5) “Lean Into It” (Instead of Getting Weird About It)

Matt argues you should:

1. Promote that specialist more, not less.
2. Treat their reputation as an asset to the entire shop.
3. Recognize what it actually creates:
4. more cars in the door
5. more opportunities for ethical work
6. higher ticket averages
7. more stability for the business

6) Keep Ego in Check (For Them and for You)

Matt acknowledges the fear: “If we hype them up, will their ego explode?”

His take:

1. True specialists usually know their lane is narrow and the shop ecosystem is bigger than them.
2. The shop can’t survive on only alignments / only rebuilds / only diagnostics.
3. It’s a team sport: everyone has a role and the work requires all of it.

7) The “Be Careful What You Wish For” Reality

Being “the person” customers ask for sounds awesome—until:

1. expectations pile up
2. pressure rises
3. living up to the legend becomes exhausting
4. relief replaces ego when you actually solve the problem

Memorable Lines / Quotables

1. “If you’re not learning, then you’re stagnant… and the business isn’t progressing.”
2. “It isn’t about that. It’s about the money—these people are draws.”
3. “Instead of being upset about it… lean into it.”
4. “Be careful what you wish for.”

Listener Challenge (Call to Action)

1. Identify one area you could sharpen into a true specialty.
2. If your shop already has “that specialist,” ask yourself honestly:
3. Am I helping amplify that draw… or quietly resenting it?
4. Look for a “see a need, fill a need” opportunity that benefits the whole shop.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The...]]>Thanks to our Partner, Pico Technology

Watch Full Video Episode

This episode uses professional wrestling’s “part-time performer” phenomenon—stars who leave, come back, and instantly get the spotlight—to explore something that happens in auto repair, too:

When a specialist has a reputation that brings cars through the door, the right move is to lean into it—not resent it.

Key Talking Points & Takeaways

1) The Seth Rollins Quote Sets the Tone

1. “If you’re not learning, then you’re stagnant… and the business isn’t progressing.”
2. Matt frames growth as a requirement—not a nice-to-have—for both the individual specialist and the shop.

2) Wrestling 101: “Protecting the Business” vs. “Understanding the Draw”

Matt revisits early WrestleMania and the idea of kayfabe (protecting the illusion) to explain a bigger concept:

1. The “outsider celebrity” (like Mr. T back then) wasn’t about pride—it was about bringing eyes and money.
2. Selling offense (“selling” = making it look like it hurts) is part of making the other person look legitimate.

3) The Modern Version: The Part-Time Star Problem

Matt runs through the familiar cycle:

1. A star goes to Hollywood or appears occasionally (Rock, Cena, Undertaker, Lesnar, Goldberg).
2. They return and get major wins/titles.
3. The full-time grinders feel slighted—until they see the business reason:
4. Those names are draws. Draws bring revenue.

4) The Auto Repair Translation: The Specialist Who Brings Work In

Here’s the pivot:

1. In shops, you sometimes have that person:
2. the alignment specialist
3. the drivability/diagnostics specialist
4. the transmission/differential rebuilder
5. the ADAS/calibration person
6. the accessory/TPMS/trailer/camper person
7. Customers don’t just ask for the shop… they ask for that specialist by name.
8. Matt’s point: Don’t let ego or envy sabotage something that helps everyone.

5) “Lean Into It” (Instead of Getting Weird About It)

Matt argues you should:

1. Promote that specialist more, not less.
2. Treat their reputation as an asset to the entire shop.
3. Recognize what it actually creates:
4. more cars in the door
5. more opportunities for ethical work
6. higher ticket averages
7. more stability for the business

6) Keep Ego in Check (For Them and for You)

Matt acknowledges the fear: “If we hype them up, will their ego explode?”

His take:

1. True specialists usually know their lane is narrow and the shop ecosystem is bigger than them.
2. The shop can’t survive on only alignments / only rebuilds / only diagnostics.
3. It’s a team sport: everyone has a role and the work requires all of it.

7) The “Be Careful What You Wish For” Reality

Being “the person” customers ask for sounds awesome—until:

1. expectations pile up
2. pressure rises
3. living up to the legend becomes exhausting
4. relief replaces ego when you actually solve the problem

Memorable Lines / Quotables

1. “If you’re not learning, then you’re stagnant… and the business isn’t progressing.”
2. “It isn’t about that. It’s about the money—these people are draws.”
3. “Instead of being upset about it… lean into it.”
4. “Be careful what you wish for.”

Listener Challenge (Call to Action)

1. Identify one area you could sharpen into a true specialty.
2. If your shop already has “that specialist,” ask yourself honestly:
3. Am I helping amplify that draw… or quietly resenting it?
4. Look for a “see a need, fill a need” opportunity that benefits the whole shop.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

Episode summary

Matt Fanslow pulls a lesson from an unexpected place: a Parkway Drive studio story involving Killswitch Engage’s Adam D. The band tried to force a new sound—clean vocals mixed with screams—and it just wasn’t working. The fix? Stop trying to be a different band and lean into what already fits.

Matt ties that directly into shop life: not every shop needs to work on every vehicle type or take every job, and not every person needs to be great at every kind of work. Whether it’s building around strong mechanical specialists, strong technical specialists, or choosing a narrower service lane, specializing on purpose can be the difference between surviving and thriving.

What you’ll hear in this episode

1. Why the “do everything” mindset can quietly punish shops (and people)
2. A real example of pivoting back to core strengths (and winning bigger because of it)
3. The difference between mechanical specialists and technical specialists—and why both are hard to find
4. Why “I can buy the tools” doesn’t automatically equal “we can do the work well”
5. Checking ego at the door: success doesn’t require being everything to everyone
6. A nod to “reverse benchmarking”: build your identity around what others don’t do well

Key takeaways (shop + career)

1. Specialization isn’t weakness. It can be the most rational way to deliver consistent quality.
2. Tools and information don’t replace capability. They support it—if the people and processes are there.
3. Staffing reality matters. If you don’t have the right mechanical specialist or technical specialist, forcing the work in-house can be painful.
4. You can evolve later. Being “not that shop” today doesn’t mean “never”—it can mean “not yet.”
5. Identity beats imitation. Trying to match someone else’s “genre” can pull you away from what you’re actually great at.

Bands / people / references mentioned

1. Parkway Drive (story + recommendation)
2. Killswitch Engage (Matt’s favorite band)
3. Adam D (KSE) and his influence in the studio moment
4. Howard Jones / Jesse Leach (KSE vocalist history)
5. Slipknot (clean vs scream evolution reference)
6. Tour mentions: Summer of Loud (as described), plus bands like The Devil Wears Prada, I Prevail, Beartooth (as mentioned)
7. Sports analogy: Tampa Bay Buccaneers run-heavy approach (and leaning into strengths)

Quoteable moments

“We are the diamonds that choose to stay coal.”

“Maybe we’re not the shop to do everything.”

“I can buy all these tools… but maybe my personnel…”

“Sometimes drilling down and focusing on what we’re really good at is the better move.”

“Reverse benchmarking… build around what everyone else doesn’t do very well.”

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

Matt digs into listener-submitted questions—starting with a deceptively simple one that “freaks him out”: what’s the most misunderstood concept in auto repair? From there, the episode becomes a guided tour through the gray area between knowing what’s true and knowing what’s useful.

He revisits a frequent offender in the misinformation world: catalytic converter diagnostics, particularly the old “switch rate” concept, and why it’s fundamentally flawed, even when it appears convincing on a scan tool. From there, Matt zooms out into bigger “how-the-universe-works” territory—magnetism, electric fields, and why some of the most fascinating truths about energy flow will probably never help you fix a car (but are still worth thinking about).

The back half of the episode shifts into personal updates (family health), a few fun holiday questions (favorite Christmas movies), an unexpectedly intense movie rant (Thor’s Endgame arc), and a grounded-but-honest take on the future of EVs and hybrids.

Topics Covered

1. The hardest balance in teaching and learning: accuracy vs. applicability
2. Why most misinformation in training/resources is usually unintentional
3. Catalytic converter misconceptions:
4. Why “post-cat O2 switch rate” is a bad diagnostic foundation
5. Why scan tool graphs can mislead you even when they “look right”
6. What really matters before condemning a converter (fuel control, exhaust leaks, sensor accuracy, updates, airflow modeling inputs)
7. Why OEM catalyst monitoring relies on oxygen storage capacity (OSC)—and why it’s not the same as true conversion efficiency
8. A brief detour into physics for the curious:
9. Magnetism as an effect tied to moving charge (and why special relativity can explain part of it)
10. The “energy comes from the field” idea—and why it’s fascinating even if it doesn’t help bay work
11. EGR follow-up: throttling losses, flame speed, and thermal efficiency
12. Personal Q&A: updates on Matt’s dad’s recovery and implanted defibrillator; Danielle’s long recovery arc
13. Holiday lightning round: favorite Christmas movies
14. Movie plot that frustrates Matt most: Thor from Ragnarok → Endgame (and why “Fat Thor” was mishandled)
15. EV future: energy density limits, why hybrids may remain the practical middle ground, and where hydrogen might fit

Key Takeaways

1. “What looks true” on a scan tool isn’t always what the monitor is actually judging.
2. Catalyst diagnostics are more systems-based than waveform-based. The goal is ensuring the ECM has clean inputs to make its call—then trusting the algorithm.
3. Some misconceptions don’t break repairs—they break understanding, which matters when you’re teaching, troubleshooting weird edge cases, or trying not to spread bad mental models.
4. The most interesting truths (physics, cognition, human behavior) can be “non-bay-useful”… and still worth exploring.

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

In this episode, Matt shares a post he wrote after seeing yet another wave of “Who’s the most affordable?” questions in a local community group. He breaks down the hidden cost of chasing the lowest price, explains the local multiplier effect, and uses behavioral economics and game theory to show why short-term savings can create long-term pain—especially in auto repair. Matt also makes the case for educating employees on how small businesses really work, why ethical profit matters, and how small choices can preserve local options for your future self.

Key themes

1. Why “most affordable” has become the default question in local recommendation threads
2. The idea that every purchase has two prices: the invoice amount and the impact on the local system
3. Local businesses as a “local multiplier”: wages, suppliers, sponsorships, taxes, and reinvestment staying nearby
4. The trap of short-term savings: hyperbolic discounting, loss leaders, and loss aversion
5. Auto repair reality check: low prices can shift costs into warranty travel, time loss, and future headaches
6. Game theory framing: a repeated prisoner’s dilemma—individual “defections” (price-chasing) add up to fewer local options
7. The skilled-trade value problem: cars depreciate while homes/buildings appreciate, shaping perceived worth of the work
8. “Profits aren’t evil”: ethical profit as doing what you said you’d do, for what you said you’d do it for
9. The case for educating employees on business economics so they understand pricing, margins, and sustainability
10. Practical compassion: offering to cover card swipe fees and understanding why local goods can cost more

Memorable lines

1. “Every purchase has two prices: the number on the invoice, and the impact on the system you live inside.”
2. “The long-term consequences are invisible… until they’re painful and hard to reverse.”
3. “Time—by far our most valuable asset.”
4. “Residents and local businesses behave a lot like a repeated prisoner’s dilemma.”
5. “Profits aren’t evil. I believe in ethical profit.”

Audience takeaway

If you always optimize for the cheapest option, you may “win” today but collectively lose tomorrow: fewer trusted local providers, fewer skilled jobs, and less community resilience—especially in specialized services like auto repair.

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

In this episode, Matt shares a personal Thanksgiving story that turned into a real medical emergency. A long-time family friend suddenly becomes unresponsive at the dinner table, and Matt walks through the moment he had to decide whether to act, despite not being “formally” current on CPR.

He talks candidly about what it felt like to drag her to the floor, check for breathing, make the call to start chest compressions, hear ribs crack—and then watch her come back. From there, he connects the experience to life in an automotive shop: CPR and first-aid readiness, AEDs, fire extinguishers, panic, freezing, and why “somebody will know what to do” is not a plan.

It’s a conversation about preparedness, stress, and how our greatest weapon really is the thought we choose when everything suddenly goes sideways.

Episode Highlights

Opening with the quote: “Our greatest weapon against stress is our ability to choose one thought over another.”

Matt fighting a cold and joking about his “Nat King Cole” voice.

Thanksgiving at his parents’ house: Family and close friends gathered, including a 75-year-old family friend (“Jane”) who’s been part of the family’s holidays for years.

1. Jane says she’s really dizzy; Matt gets up to escort her to the living room.
2. Her chin suddenly drops to her chest, she becomes unresponsive, cold, and clammy.
3. The decision point:
4. Matt checks for airway, tries to feel for a pulse, listens for breathing—only hears gurgling.
5. Admits he doesn’t fully trust his own ability to feel a pulse with his heart pounding.
6. The mental calculus: If you can’t be sure, what else is there to do but chest compressions?

Starting chest compressions:

1. Dragging her to the floor and focusing completely on her while the rest of the room “disappears.”
2. Locking his elbows, using the beat of “Stayin’ Alive” as a guide.
3. First compression: feeling and hearing the sternum/ribs crack—and taking that as feedback that he’s at the right depth.
4. Before the second compression, her eyes fly open and she lets out a sound.

The immediate emotional whiplash:

1. First feeling isn’t relief, but anger and self-doubt: “Did I just overreact?” “Did I crack her ribs for nothing?” “Was this some dramatic hero move I didn’t need to make?”
2. Reorienting to the reality that she was unresponsive and now is awake, talking, and oriented.

EMS arrives:

1. Very low blood pressure at the house (around 70/40).
2. Hooked up to a 4-lead, showing atrial fibrillation with PVCs.
3. Matt nerds out on the waveforms and explains AFib and PVCs in plain terms.
4. EMTs jokingly ask if he’s a doctor because of how well he reads the traces.

Later imaging reveals:

1. A cracked or stress-fractured sternum from compressions.
2. Multiple blood clots in her lungs.
3. The doctor tells her that sternum fractures are common with CPR and adds:
4. Don’t be mad at him — he saved your life.
5. For Matt, the key relief is not the “hero” label, but confirmation that he did the right thing by acting.

Connecting it back to shops and real life:

1. Afterward, Matt starts calling around trying to set up CPR and first-aid training.
2. Hard question: if he drops at the shop, who’s going to act?
3. Extending the concern beyond employees: what about customers?
4. Preparedness checklist for shops:
5. Is there an AED on-site, and does anyone actually know how to use it?
6. Has anyone at the shop had recent CPR and first-aid training?
7. Do people know how to use a fire extinguisher under stress?
8. Not just “I’ve seen it on TV,” but in a realistic scenario.
9. Human behavior under stress:
10. Real panic is often freezing or fawning, not running in circles screaming.
11. Most people don’t know how they’ll react until they’re already in it.
12. “Common sense” isn’t common—if you know what to do, it’s probably because someone taught you.

Choosing thoughts under stress:

1. Remembering the old acronym STOP: Stop, Think, Observe, Proceed.
2. The balance between not rushing blindly and not freezing.
3. Training and preparation as a way to “stack the odds” toward rational action.
4. Parallels and timing: The eerie similarity to his brother performing CPR on their dad almost two years earlier.
5. Wondering if bodies “let go” when they finally feel safe around family or in familiar places.

Closing thoughts:

1. Not every story ends as well as this one did, but training can turn tragedies into survivable events—or reduce the damage.
2. Sometimes doing the right thing feels awful in the moment, but it’s still the right thing.

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through...]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

Watch Full Video Episode

In this episode, Matt shares a personal Thanksgiving story that turned into a real medical emergency. A long-time family friend suddenly becomes unresponsive at the dinner table, and Matt walks through the moment he had to decide whether to act, despite not being “formally” current on CPR.

He talks candidly about what it felt like to drag her to the floor, check for breathing, make the call to start chest compressions, hear ribs crack—and then watch her come back. From there, he connects the experience to life in an automotive shop: CPR and first-aid readiness, AEDs, fire extinguishers, panic, freezing, and why “somebody will know what to do” is not a plan.

It’s a conversation about preparedness, stress, and how our greatest weapon really is the thought we choose when everything suddenly goes sideways.

Episode Highlights

Opening with the quote: “Our greatest weapon against stress is our ability to choose one thought over another.”

Matt fighting a cold and joking about his “Nat King Cole” voice.

Thanksgiving at his parents’ house: Family and close friends gathered, including a 75-year-old family friend (“Jane”) who’s been part of the family’s holidays for years.

1. Jane says she’s really dizzy; Matt gets up to escort her to the living room.
2. Her chin suddenly drops to her chest, she becomes unresponsive, cold, and clammy.
3. The decision point:
4. Matt checks for airway, tries to feel for a pulse, listens for breathing—only hears gurgling.
5. Admits he doesn’t fully trust his own ability to feel a pulse with his heart pounding.
6. The mental calculus: If you can’t be sure, what else is there to do but chest compressions?

Starting chest compressions:

1. Dragging her to the floor and focusing completely on her while the rest of the room “disappears.”
2. Locking his elbows, using the beat of “Stayin’ Alive” as a guide.
3. First compression: feeling and hearing the sternum/ribs crack—and taking that as feedback that he’s at the right depth.
4. Before the second compression, her eyes fly open and she lets out a sound.

The immediate emotional whiplash:

1. First feeling isn’t relief, but anger and self-doubt: “Did I just overreact?” “Did I crack her ribs for nothing?” “Was this some dramatic hero move I didn’t need to make?”
2. Reorienting to the reality that she was unresponsive and now is awake, talking, and oriented.

EMS arrives:

1. Very low blood pressure at the house (around 70/40).
2. Hooked up to a 4-lead, showing atrial fibrillation with PVCs.
3. Matt nerds out on the waveforms and explains AFib and PVCs in plain terms.
4. EMTs jokingly ask if he’s a doctor because of how well he reads the traces.

Later imaging reveals:

1. A cracked or stress-fractured sternum from compressions.
2. Multiple blood clots in her lungs.
3. The doctor tells her that sternum fractures are common with CPR and adds:
4. Don’t be mad at him — he saved your life.
5. For Matt, the key relief is not the “hero” label, but confirmation that he did the right thing by acting.

Connecting it back to shops and real life:

1. Afterward, Matt starts calling around trying to set up CPR and first-aid training.
2. Hard question: if he drops at the shop, who’s going to act?
3. Extending the concern beyond employees: what about customers?
4. Preparedness checklist for shops:
5. Is there an AED on-site, and does anyone actually know how to use it?
6. Has anyone at the shop had recent CPR and first-aid training?
7. Do people know how to use a fire extinguisher under stress?
8. Not just “I’ve seen it on TV,” but in a realistic scenario.
9. Human behavior under stress:
10. Real panic is often freezing or fawning, not running in circles screaming.
11. Most people don’t know how they’ll react until they’re already in it.
12. “Common sense” isn’t common—if you know what to do, it’s probably because someone taught you.

Choosing thoughts under stress:

1. Remembering the old acronym STOP: Stop, Think, Observe, Proceed.
2. The balance between not rushing blindly and not freezing.
3. Training and preparation as a way to “stack the odds” toward rational action.
4. Parallels and timing: The eerie similarity to his brother performing CPR on their dad almost two years earlier.
5. Wondering if bodies “let go” when they finally feel safe around family or in familiar places.

Closing thoughts:

1. Not every story ends as well as this one did, but training can turn tragedies into survivable events—or reduce the damage.
2. Sometimes doing the right thing feels awful in the moment, but it’s still the right thing.

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

In this episode, Matt uses The Matrix—especially the line “there is no spoon”—as a metaphor for the invisible cages we build in our own minds. He connects the film to social constructs, substance use disorder, self-limiting beliefs, and the hard, messy reality of change.

Matt unpacks what it really means to “take the red pill”: leaving the comfort of your personal matrix, enduring an initial season of discomfort or even suffering, and slowly rebuilding your ability to cope, grow, and demand better—from yourself, your relationships, and your career.

Key Topics Covered

“There is no spoon” and social constructs

• The Matrix as a metaphor for our personal belief systems, not just a sci-fi simulation.
• How ideas like “I can’t,” “they won’t let me,” and “this is just how it is” form our own private matrix.
• Money as a clear example of a social construct: it only works because we all agree it has value.

Substance use disorder & the red/blue pill choice

• Reframing the Matrix pods and simulation as a stand-in for addiction and coping mechanisms.
• Drugs (or other coping tools) as a “cure” that works incredibly well… until the bill comes due.
• The “red pill” as the decision to leave a destructive coping mechanism and face reality.
• Why life often gets worse at first when someone chooses recovery—gray, flat, painful—before it gets better.

Atrophy, discomfort, and rebuilding capacity

• Neo’s physical atrophy as a metaphor for emotional and coping atrophy after long-term use.
• Many people aren’t using to “get high” anymore—they’re using just to feel normal.
• Relearning how to feel feelings at full intensity without a chemical buffer.

Self-imposed limits and hidden capacity

• The Matrix training scenes: bending the rules as a metaphor for challenging self-imposed limits.
• The “70% wall” idea from Navy SEAL training—quitting when there’s still gas left in the tank.
• How often we defeat ourselves before we even truly try.

The Kung Fu (David Carradine) lesson

• Flashback scene with the “acid pool” that turns out to be water.
• Believing in the danger so completely that you fail before you start.
• How often we do the same thing with exams, careers, and life decisions.

Technicians, tests, and career ceilings

• “I’ll never pass A6” / “I’ll never get that cert” as a self-fulfilling prophecy.
• Questioning whether your limits are real, or chosen.
• Practical self-inquiry: What can I do to change this belief? What actions can I take?

Relationships, work, and what we tolerate

• Staying in unhealthy relationships (romantic, friends, employers, clients) because “this is the best I can do.”
• Starting with your own role: being a better spouse, friend, or employee and expecting better treatment in return.
• The trap where employers say, “If they acted like good employees, I’d treat them well,” and employees say, “If they treated me well, I’d act like a good employee”—and nothing changes.

Dutch Silverstein’s perspective

• It’s important to treat people the way you want to be treated.
• But for sure: never treat someone the way you don’t want to be treated.

Taking the red pill in real life

• The “red pill” as a choice, not a daily supplement.
• Expecting the initial result of that choice to feel worse before it feels better.
• Trading “struggle a little now” to avoid “struggle a lot later.”
• Asking: What does your matrix look like? What rules can you bend—or break?

Pull Quotes

• “What if the Matrix is nothing more than our own personal social construct?”
• “Drugs are a cure. They work really, really well—there’s just a severe price to pay.”
• “Many of us are hitting the wall long before we actually hit the wall.”
• “How many times do we have ourselves beat before we even give an honest effort?”
• “The Matrix is the cage you’ve built for yourself—and you might need to take the red pill to get out of it.”

Mentions & Shout-Outs

Movies & Shows:

• The Matrix
• Kung Fu (with David Carradine)

People & Ideas:

• Dutch Silverstein and his take on how we treat others.
• ASE testing (A6 electrical and beyond).
• Navy SEAL training “wall” analogy.
• Automotive Repair Podcast Network Shows:
• A show featuring Craig O’Neill (don’t tell him Matt said anything nice).
• Business by the Numbers with Hunt Demarest.
• Marketing content with Brian and Kim Walker.
• The Weekly Blitz with Chris Cotton.

Connect with Matt

Email: mattfanslopodcast@gmail.com

Facebook Messenger / DMs: Matt Fanslow

Call to Action:

Ask yourself: What does my matrix look like?

Where are you bending spoons, and where are you still convinced the acid is real? And if you know you’re in a matrix—what’s your next “red pill” choice?

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

In this episode, Matt takes a relationship quote and flips it into a perspective shift for shop owners, managers, and specialists: instead of obsessing over “finding the right” customers, employees, or employers, focus on becoming the right shop and the right person—over and over again. He explores how this mindset applies to attracting younger clients, building a place top technical and mechanical specialists want to work, and evolving with changes like EVs, culture, and work–life balance.

Key Talking Points

The quote that kicked it off:

• “Love isn’t about fate and magic bracelets and destiny. It’s about finding someone you can stand to be around for 10 minutes at a time,” and the idea that it’s less about finding the one and more about becoming the right one again and again.

Translating relationship advice into shop life:

• Stop fixating on “finding the right clients,” “the right shop,” “the right boss,” or “the right employee.”
• Shift the focus to becoming the right shop, manager, owner, or employee.

Becoming the right shop for your current and future clients:

• Many shops are currently tailored to an older clientele (boomers) and have great rapport with them.
• Younger clients often care deeply about your why—your purpose, values, and what you stand for.
• Start projecting an image and message that resonates with the clients you’ll need in the future, not just the ones you serve today.

Becoming the right employer:

• Think about the types of technical specialists and mechanical specialists you’d love to attract.
• What are they after now, and what will they value most in the near future (purpose, time off, culture, tools, training, environment)?
• Make tangible changes in the shop that align with those values and make sure those changes are visible.

Creative ways to “show, not tell” as an employer:

• Hosting training classes in your shop so other shops’ staff and owners can see your facility.
• Letting others experience climate control, lighting, equipment, computers at every bay, etc.
• Letting your current team’s honest feedback become a powerful, organic recruiting message.

Culture vs. pure production:

• As shops hit their production targets more consistently, culture starts to matter more.
• High-output but toxic people can drag down the overall environment.
• Sometimes the right fit is someone who might produce a little less but makes the team function better and reduces animosity.

What it means to be the right employee:

• Contributing to ethical profit and strong production.
• Being a good teammate who doesn’t undermine the system.
• Helping with what the shop needs: clients, employees, reputation, and growth.
• Being able to demonstrate your value beyond hours billed—teamwork, leadership, culture.

Evolving with technology and the market (EV example):

• Understanding your shop’s stance on EVs and being able to discuss it intelligently.
• Looking at the local EV car park, investment needs, safety, and training.
• Positioning the shop to succeed ethically and profitably as the car parc changes.

Seeing the shop as an ecosystem:

• Front of house, back of house, management, and employees as symbiotic systems.
• Shared goals: profit, stability, and long-term perpetuation of the business.
• “Shop does better, you do better” as a logical, not just emotional, position.

Core takeaway:

• Continually “becoming the right one” as a shop, an employer, and an employee is an ongoing process, not a one-time event.
• Constant improvement and alignment with evolving values—clients’ and employees’—is how you set yourself and your shop up to succeed over time.

Notable Quote

“Instead of us seeking them, we work on becoming the right shop, the right manager, the right owner, the right employee—and a lot of the rest will take care of itself.”

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

In this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow uses a famous Michael Jordan quote, a heartbreaking Minnesota Vikings loss, and a rant from Jeff Compton of The Jaded Mechanic Podcast to dig into a big question:

When did we get so impatient with young people—and what is it costing our industry?

Matt reflects on how we treat new, entry-level mechanical and technical specialists in our shops, how “common sense” isn’t actually common, and why our own backgrounds make it easy to forget what it’s like to start from zero. He draws parallels between sports, restaurants, and auto repair, and makes the case that if we want to “grow our own,” we must build patience and structure into our businesses.

Along the way, he talks about failure as a prerequisite for greatness—using Michael Jordan, Larry Bird, Muhammad Ali, and even win–loss records and batting averages to remind us that the “greats” failed a lot before anyone called them great.

Highlights & Topics Covered

• Michael Jordan’s failure quote and what it really says about success
• A recent Vikings–Bears game:
• JJ McCarthy’s rough day, clutch fourth-quarter drive, and
• How special teams and defense actually lost the game
• The internet meltdown: instant calls to replace a young quarterback who’s essentially still a rookie
• A short video rant from Jeff Compton (The Jaded Mechanic Podcast) about having patience with young people
• The core question: When did we get so impatient—and were we always this way?
• Generational shifts in handling criticism, shame, and feedback
• Why “common sense” isn’t common:
• How background, upbringing, and exposure shape what feels obvious
• Growing up around farms, equipment, and shops vs. growing up with screens
• Homemakers, latchkey kids, and how changing family structures change what kids bring into the workplace
• The reality of today’s entry-level hire:
• No mechanical background
• Doesn’t know a hex from a Torx… yet
• The shop’s responsibility if you want to “grow your own”:
• Structuring the business to shoulder an apprentice who isn’t producing much at first
• Defining basic expectations (showing up, being on time, not repeating the same mistake endlessly)
• Skill decay and repetition:
• Lab scopes, training classes, and how fast proficiency fades without regular use
• How we criticize: sharp scalpel vs. rusty spoon; cutting people apart vs. building them up
• Remembering that apprentices didn’t choose their childhood or start point—but are choosing this career
• The sports angle on failure and greatness:
• Michael Jordan getting cut from his high school team
• Pat Riley’s quote about last shot vs. “save my life” shot (MJ vs. Larry Bird)
• Muhammad Ali’s losses, UFC careers, and the obsession with “perfect records”
• Baseball batting averages: greatness at 30% success
• A teaser for a future episode: how this profession can play a role in the “war on young men”

Key Takeaways

Failure is part of greatness. The people we call “the greatest” in sports failed repeatedly. Expecting perfection from a first-year tech is delusional.

Common sense is built, not born. What feels obvious to you probably came from years of exposure, mistakes, and stories you grew up around. Your apprentice didn’t get that same download.

If you want to grow your own, structure for it. Shops that bring in entry-level mechanical/technical specialists need systems and expectations that allow for low productivity at first while they learn.

Criticism should develop, not destroy. How you deliver feedback—tone, timing, and intent—matters just as much as the content. You can correct without crushing.

Patience is a strategic advantage. In a world short on technicians, the shops that can be patient, teach well, and retain younger people will win long-term.

Connect with Matt

Have an episode idea, question, or feedback?

• 📧 Email: MattFanslowPodcast@gmail.com
• 💬 Direct messages via Facebook are welcome and appreciated.

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch Full Video Episode

We unpack what “boundaries” actually are—and aren’t—in shops and life. Margaret draws clear lines between rules vs. boundaries, protective vs. containing boundaries, and gives scripts you can use with customers, colleagues, and leadership. Matt adds his trademark honesty (and jokes) about self-regulation, “saying it like it is,” and swapping “but” for “and.”

Sponsor shoutouts

1. NAPA AutoTech Training — Apprentice pathways, Tech Update, Service Advisor, and EV Ready week-long hands-on training. Details: napaautotech.com
2. Pico Technology (PicoScope) — Turn a PC into a powerful diagnostic scope. Guided tests, EV kit, faster fault-finding. Details: picoauto.com

Key ideas & takeaways

Rules vs. Boundaries:

1. Rule: “You’re not allowed to yell at me.” (trying to control others)
2. Boundary: “If you yell at me, I will leave the room.” (what I will do)

Two Types of Boundaries:

1. Protective: Guard yourself from others’ behavior (leave the room, pause the call).
2. Containing: Guard others from your behavior (take a break before you escalate).

Simple Shop Scripts

1. Advisor to escalated customer: “I’m happy to help and if the yelling continues, I’ll have to ask you to leave. I’m happy to help when we’re calm.”
2. Advisor protecting self: “If voices rise, I’m going to step to the break room for five minutes and then return to help.”
3. Employee to manager (after-hours texts): “I’ll handle this when I’m back at work.” (Boundary = your response, not their texting.)

Use “and,” not “but.”

1. “I hear you overslept and I need you here on time.”
2. Removes the “disqualifier” feel of but, holds two truths at once, reduces power struggles.

Broken-record technique for heat

1. Repeat your boundary + offer: “I’m happy to help, and if the yelling continues, I’ll need you to leave.”

Professionalism ≠ light switch

1. Containment and communication are skills that need coaching, not just warnings. Managers can (and should) teach, not only discipline.

Reasonable Expectations

1. Some things are rules of employment (e.g., start times). People can be upset and the expectation still stands.

Curiosity First

1. Lead with, “Are you open to feedback?” “Tell me what would work better.” You can hear it without agreeing to change your decision.

Culture Over Chaos

1. We don’t need reality-TV drama in a professional shop. Boundaries + coaching = fewer blowups, better results.

Practical Playbook - Train mechanical specialists and technical specialists to:

1. Spot their escalation early (breathing break, lap around the building).
2. State boundaries in first-person (“I will…”) not second-person commandments.
3. Swap but → and in feedback and estimates.

Train advisors on three phrases:

1. “I want to help, and we’ll need to keep voices down to continue.”
2. “Let’s pause for five minutes; I’ll be right back to resolve this.”
3. “Are you open to some feedback on how we can make this smoother next time?”

Managers:

1. Normalize “containment breaks” and back your team when they use them.
2. Coach communication like any other hard skill; don’t assume people “just know.”
3. Document expectations as rules; teach enforcement as boundaries.

Memorable lines

1. “Rules are for others; boundaries are for ourselves.”
2. “Compassion lets us care without needing to feel the same way.”
3. “You can be upset and the expectation still stands.”

Light moments

1. Live AAPEX “cheap pop,” booth door jokes, Matt’s PS5 “trophies,” Strange Brew reference, Vegas Golden Knights game chat, and a two-minute penalty for “boundary crossing.”

Mentioned

1. AAPEX & ASTA training events
2. Strange Brew (Rick Moranis, Dave Thomas)
3. Vegas Golden Knights vs. Red Wings (because, Vegas)

Call to action

1. Try the “and not but” swap with one conversation today. Notice the difference.
2. Write one protective and one containing boundary you’ll use this week.
3. Managers: add a 10-minute “containment skills” block to your next team meeting.

Guest Bio

Margaret Light is a Licensed Marriage and Family Therapist and the president of Equilibrium Therapy Services, serving clients in Minnesota and Wisconsin. She helps individuals and couples build better relational toolkits, identify blind spots, and replace reactivity with effective communication. https://www.equilibriumtherapyservices.org/

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Contact Information

1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple...]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   We unpack what “boundaries” actually are—and aren’t—in shops and life. Margaret draws clear lines between rules vs. boundaries, protective vs. containing boundaries, and gives scripts you can use with customers, colleagues, and leadership. Matt adds his trademark honesty (and jokes) about self-regulation, “saying it like it is,” and swapping “but” for “and.”

   Sponsor shoutouts

   1. NAPA AutoTech Training — Apprentice pathways, Tech Update, Service Advisor, and EV Ready week-long hands-on training. Details: napaautotech.com
   2. Pico Technology (PicoScope) — Turn a PC into a powerful diagnostic scope. Guided tests, EV kit, faster fault-finding. Details: picoauto.com
   
   

   Key ideas & takeaways

   Rules vs. Boundaries:

   1. Rule: “You’re not allowed to yell at me.” (trying to control others)
   2. Boundary: “If you yell at me, I will leave the room.” (what I will do)
   
   

   Two Types of Boundaries:

   1. Protective: Guard yourself from others’ behavior (leave the room, pause the call).
   2. Containing: Guard others from your behavior (take a break before you escalate).
   
   

   Simple Shop Scripts

   1. Advisor to escalated customer: “I’m happy to help and if the yelling continues, I’ll have to ask you to leave. I’m happy to help when we’re calm.”
   2. Advisor protecting self: “If voices rise, I’m going to step to the break room for five minutes and then return to help.”
   3. Employee to manager (after-hours texts): “I’ll handle this when I’m back at work.” (Boundary = your response, not their texting.)
   
   

   Use “and,” not “but.”

   1. “I hear you overslept and I need you here on time.”
   2. Removes the “disqualifier” feel of but, holds two truths at once, reduces power struggles.
   
   

   Broken-record technique for heat

   1. Repeat your boundary + offer: “I’m happy to help, and if the yelling continues, I’ll need you to leave.”
   
   

   Professionalism ≠ light switch

   1. Containment and communication are skills that need coaching, not just warnings. Managers can (and should) teach, not only discipline.
   
   

   Reasonable Expectations

   1. Some things are rules of employment (e.g., start times). People can be upset and the expectation still stands.
   
   

   Curiosity First

   1. Lead with, “Are you open to feedback?” “Tell me what would work better.” You can hear it without agreeing to change your decision.
   
   

   Culture Over Chaos

   1. We don’t need reality-TV drama in a professional shop. Boundaries + coaching = fewer blowups, better results.
   
   

   Practical Playbook - Train mechanical specialists and technical specialists to:

   1. Spot their escalation early (breathing break, lap around the building).
   2. State boundaries in first-person (“I will…”) not second-person commandments.
   3. Swap but → and in feedback and estimates.
   
   

   Train advisors on three phrases:

   1. “I want to help, and we’ll need to keep voices down to continue.”
   2. “Let’s pause for five minutes; I’ll be right back to resolve this.”
   3. “Are you open to some feedback on how we can make this smoother next time?”
   
   

   Managers:

   1. Normalize “containment breaks” and back your team when they use them.
   2. Coach communication like any other hard skill; don’t assume people “just know.”
   3. Document expectations as rules; teach enforcement as boundaries.
   
   

   Memorable lines

   1. “Rules are for others; boundaries are for ourselves.”
   2. “Compassion lets us care without needing to feel the same way.”
   3. “You can be upset and the expectation still stands.”
   
   

   Light moments

   1. Live AAPEX “cheap pop,” booth door jokes, Matt’s PS5 “trophies,” Strange Brew reference, Vegas Golden Knights game chat, and a two-minute penalty for “boundary crossing.”
   
   

   Mentioned

   1. AAPEX & ASTA training events
   2. Strange Brew (Rick Moranis, Dave Thomas)
   3. Vegas Golden Knights vs. Red Wings (because, Vegas)
   
   

   Call to action

   1. Try the “and not but” swap with one conversation today. Notice the difference.
   2. Write one protective and one containing boundary you’ll use this week.
   3. Managers: add a 10-minute “containment skills” block to your next team meeting.
   
   

   Guest Bio

   Margaret Light is a Licensed Marriage and Family Therapist and the president of Equilibrium Therapy Services, serving clients in Minnesota and Wisconsin. She helps individuals and couples build better relational toolkits, identify blind spots, and replace reactivity with effective communication. https://www.equilibriumtherapyservices.org/

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

   Contact Information

   1. Email Matt: mattfanslowpodcast@gmail.com
   2. Diagnosing the Aftermarket A - Z YouTube Channel
   3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>c35d8821-c23b-4c27-904b-ffabed0bbcd3Wed, 12 Nov 2025 00:15:00 -040047:27falsefull210210Electrical Myth La Resistance! [E209]Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Matt Fanslow opens with “Resistance is futile” and tackles a common belief: “Resistance always makes current go down.” He walks through why that’s mostly—but not always—true, and shows how electric motors (especially starters) can draw more current when unwanted resistance slows them down by reducing counter-EMF. Along the way he ties Ohm’s Law to real diagnostics, shares a Rust Belt cable-smoker story, and closes with a heartfelt reminder about seeking help for the “stuff” we all carry.

   Key Topics

   • The “always/never” trap in electrical claims
   • Ohm’s Law in real life: fixed voltage vs. changing conditions
   • Why motors misbehave: counter-EMF as dynamic “resistance”
   • Starter example: inrush current, RPM drop → current rise
   • High-resistance cables that increase current (and make heat)
   • Where the energy goes: heat in brushes/cables vs. mechanical work
   • Instantaneous truth of Ohm’s Law: accurate at a moment in time, not across changing dynamics
   • Practical tell-tales: slow crank + rising amps + hot/smoking cables
   • Mental health note: removing stigma and getting professional help
   
   

   Practical Takeaways

   • Motors are dynamic loads. If RPM drops (binding, poor supply, worn pump), counter-EMF falls and current can increase even as “resistance in the circuit” rises.
   • Heat = the clue. Elevated current with slow rotation often means energy’s being dumped as heat (cables glowing, insulation softening, brushes cooking).
   • Measure what matters. Combine voltage drop, current measurement, and temperature/thermal observation under load to find where the power is going.
   • Interpret Ohm’s Law correctly. It holds at an instant; across changing conditions, re-evaluate with the values at that moment.
   
   

   Case Study Highlight

   • Chevy Suburban (late ’80s/early ’90s): Slow crank, ~400 A draw when ~150 A expected; braided negative cable glows red under a 10–20 s crank. Root cause: high-resistance path + reduced counter-EMF → higher current and wasted power as heat.
   
   

   Tools & Concepts Mentioned

   • Current probe / ammeter
   • Voltage drop testing
   • Starter relative compression patterns
   • Counter-EMF (a.k.a. back-EMF)
   • Old-school VAT-style analyzer (Snap-on digital variant)
   
   

   Quotes / Moments

   • “It’s rare we can say always or never.”
   • “Ohm’s Law isn’t broken—it’s instantaneous.”
   • “If it isn’t turning it into work, it’s turning it into heat.”
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Matt Fanslow opens with “Resistance is futile” and tackles a common belief: “Resistance always makes current go down.” He walks through why that’s mostly—but not always—true, and shows how electric motors (especially starters) can draw more current when unwanted resistance slows them down by reducing counter-EMF. Along the way he ties Ohm’s Law to real diagnostics, shares a Rust Belt cable-smoker story, and closes with a heartfelt reminder about seeking help for the “stuff” we all carry.

   Key Topics

   • The “always/never” trap in electrical claims
   • Ohm’s Law in real life: fixed voltage vs. changing conditions
   • Why motors misbehave: counter-EMF as dynamic “resistance”
   • Starter example: inrush current, RPM drop → current rise
   • High-resistance cables that increase current (and make heat)
   • Where the energy goes: heat in brushes/cables vs. mechanical work
   • Instantaneous truth of Ohm’s Law: accurate at a moment in time, not across changing dynamics
   • Practical tell-tales: slow crank + rising amps + hot/smoking cables
   • Mental health note: removing stigma and getting professional help
   
   

   Practical Takeaways

   • Motors are dynamic loads. If RPM drops (binding, poor supply, worn pump), counter-EMF falls and current can increase even as “resistance in the circuit” rises.
   • Heat = the clue. Elevated current with slow rotation often means energy’s being dumped as heat (cables glowing, insulation softening, brushes cooking).
   • Measure what matters. Combine voltage drop, current measurement, and temperature/thermal observation under load to find where the power is going.
   • Interpret Ohm’s Law correctly. It holds at an instant; across changing conditions, re-evaluate with the values at that moment.
   
   

   Case Study Highlight

   • Chevy Suburban (late ’80s/early ’90s): Slow crank, ~400 A draw when ~150 A expected; braided negative cable glows red under a 10–20 s crank. Root cause: high-resistance path + reduced counter-EMF → higher current and wasted power as heat.
   
   

   Tools & Concepts Mentioned

   • Current probe / ammeter
   • Voltage drop testing
   • Starter relative compression patterns
   • Counter-EMF (a.k.a. back-EMF)
   • Old-school VAT-style analyzer (Snap-on digital variant)
   
   

   Quotes / Moments

   • “It’s rare we can say always or never.”
   • “Ohm’s Law isn’t broken—it’s instantaneous.”
   • “If it isn’t turning it into work, it’s turning it into heat.”
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>b98bc4d8-fbb0-4d19-b2d5-039ce3e3e03fWed, 05 Nov 2025 00:15:00 -040017:25falsefull209209"Yo, Adrian!" What We Can Learn From Rocky [E208]Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Matt riffs on a surprisingly quiet moment from Rocky—the late-night scene where Rocky admits he can’t beat Apollo and Adrian simply asks, “What do we do?” From that question, Matt draws a blueprint for technicians and shop owners: set realistic, self-assigned wins and stack them. Instead of living and dying by big, binary outcomes (“fixed/not fixed,” “hit benchmark/missed benchmark”), build momentum with attainable goals that compound into competence, confidence, and better shop results.

   Big Ideas

   • “What do we do?” beats “You can do it!” Swapping empty hype for practical next steps creates traction.
   • Redefine winning: Rocky doesn’t win the fight; he wins by “going the distance.” Translate that to your day: hit achievable targets that move you forward.
   • Stack small, durable improvements: The path to 40+ billed hours or top-quartile shop productivity runs through many smaller, consistent wins.
   • Perfection limits joy: Ambition is good; impossible standards starve you of pride and progress.
   • Benchmarks aren’t commandments: Continuous improvement may matter more than someone else’s KPI.
   
   

   Practical Takeaways for Techs

   • Scope reps, not scope heroics: Use the oscilloscope on easy cars and routine checks—pair voltage with time until it’s second nature, then add a second channel and a low-amp probe where it makes sense.
   • Thermal imager habits: Pull it out on brake inspections, wheel-bearing complaints, and on known-good vehicles to calibrate your eye for “normal.”
   • Micro-goals to build hours: If you’re billing ~20 hrs/week, aim for 25 (≈+1 hr/day). Then 30. Ask: Where can I reclaim two hours? (economy of motion, fewer tool trips, better setup).
   
   

   Practical Takeaways for Shop Owners/Leads

   • Aim for +10–15% improvements first: If techs are ~60% productive, target 70%, not 100% overnight. Design the system to enable the next step.
   • Design wins into the week: Encourage daily scope/thermal reps, short debriefs, and “wins boards” that recognize process improvements—not just hero fixes.
   • Coach with the Adrian question: When someone says, “I can’t hit that,” respond with: “What do we do?” Identify the next two concrete actions.
   
   

   Memorable Lines

   • “We can define our own successes—it doesn’t have to be everyone else’s.”
   • “Set wins somewhere earlier in the process, not only at the final repair.”
   • “I hope you’re proud of yourself—and that you let yourself feel it.”
   
   

   Chapter Guide

   1. Cold open & sponsors — NAPA Auto Tech Training, Pico Technology
   2. Why Rocky still hits — the “What do we do?” scene
   3. Defining ‘going the distance’ at work
   4. Tech micro-wins — scope reps, thermal habits, pairing voltage & current
   5. Shop micro-wins — stepwise productivity goals, system design > pep talks
   6. Perfection vs. pride — making room to feel accomplished
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Matt riffs on a surprisingly quiet moment from Rocky—the late-night scene where Rocky admits he can’t beat Apollo and Adrian simply asks, “What do we do?” From that question, Matt draws a blueprint for technicians and shop owners: set realistic, self-assigned wins and stack them. Instead of living and dying by big, binary outcomes (“fixed/not fixed,” “hit benchmark/missed benchmark”), build momentum with attainable goals that compound into competence, confidence, and better shop results.

   Big Ideas

   • “What do we do?” beats “You can do it!” Swapping empty hype for practical next steps creates traction.
   • Redefine winning: Rocky doesn’t win the fight; he wins by “going the distance.” Translate that to your day: hit achievable targets that move you forward.
   • Stack small, durable improvements: The path to 40+ billed hours or top-quartile shop productivity runs through many smaller, consistent wins.
   • Perfection limits joy: Ambition is good; impossible standards starve you of pride and progress.
   • Benchmarks aren’t commandments: Continuous improvement may matter more than someone else’s KPI.
   
   

   Practical Takeaways for Techs

   • Scope reps, not scope heroics: Use the oscilloscope on easy cars and routine checks—pair voltage with time until it’s second nature, then add a second channel and a low-amp probe where it makes sense.
   • Thermal imager habits: Pull it out on brake inspections, wheel-bearing complaints, and on known-good vehicles to calibrate your eye for “normal.”
   • Micro-goals to build hours: If you’re billing ~20 hrs/week, aim for 25 (≈+1 hr/day). Then 30. Ask: Where can I reclaim two hours? (economy of motion, fewer tool trips, better setup).
   
   

   Practical Takeaways for Shop Owners/Leads

   • Aim for +10–15% improvements first: If techs are ~60% productive, target 70%, not 100% overnight. Design the system to enable the next step.
   • Design wins into the week: Encourage daily scope/thermal reps, short debriefs, and “wins boards” that recognize process improvements—not just hero fixes.
   • Coach with the Adrian question: When someone says, “I can’t hit that,” respond with: “What do we do?” Identify the next two concrete actions.
   
   

   Memorable Lines

   • “We can define our own successes—it doesn’t have to be everyone else’s.”
   • “Set wins somewhere earlier in the process, not only at the final repair.”
   • “I hope you’re proud of yourself—and that you let yourself feel it.”
   
   

   Chapter Guide

   1. Cold open & sponsors — NAPA Auto Tech Training, Pico Technology
   2. Why Rocky still hits — the “What do we do?” scene
   3. Defining ‘going the distance’ at work
   4. Tech micro-wins — scope reps, thermal habits, pairing voltage & current
   5. Shop micro-wins — stepwise productivity goals, system design > pep talks
   6. Perfection vs. pride — making room to feel accomplished
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>dea00c97-9a23-4607-83e9-1c23b6e1c3a9Wed, 29 Oct 2025 00:15:00 -040021:56falsefull208208I Hope You're Proud of Yourself [E207]Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Matt wrestles with a lifelong pattern of shame, defensiveness, and downplaying wins—and how naming it (out loud) is helping him show up better at work and at home. This one’s part confessional, part field guide: practical, unglamorous steps for accepting compliments, advocating for your value, and being safer to confront in relationships.

   Content note: brief, heartfelt discussion of infant loss (the story of Matt’s son, Benjamin).

   Why listen

   • If you instinctively swat away compliments or feel “pride” is off-limits, this gives language—and a few reps—to shift that.
   • Shops, teams, and families run better when we replace shame/stonewalling with honesty and curiosity.
   
   

   Highlights

   • The “shame tank”: how early patterns trained Matt to equate mistakes with identity (“I did something dumb” → “I am dumb”) and how that fueled resentment cycles with employers and loved ones.
   • Stonewall → spill → reset → repeat: the loop that forms when you won’t self-advocate until pressure boils over.
   • Compliment deflection ≠ humility: jokes like “you need to get out more” felt safe, but quietly devalued real wins.
   • Owning value without arrogance: learning to state what you bring to the table without feeling like your mouth is on fire.
   • Two proud moments (finally named):
   • Benjamin’s birth: staying present, stopping futile interventions, and making sure mom and family had time with him. https://mattfanslow.captivate.fm/episode/overcoming-the-loss-of-a-child-finding-a-silver-lining-e035
   • Post-divorce boundaries: noticing red flags early and exiting a relationship kindly (growth in real life, not theory).
   • Professional growth he’ll actually own: the podcast, teaching, equipment dev/beta, EEPROM/board-level work, and expanding beyond “just drivability.”
   • Result of doing the work: markedly better conversations with his boss; marriage moving from “fine” to genuinely “great.”
   
   

   Practical takeaways

   • Language swap: “I did something dumb” ≠ “I am dumb.” Keep identity out of error statements.
   • Three-beat compliment drill: Hear it → pause → say “thank you” → full stop. (Joke later if you must.)
   • Mini inventory: keep a running note of 3 specific things you did well this week; read it before hard conversations.
   • Advocacy prep: write a one-page “value brief” before comp talks: outcomes, examples, and how they helped the shop/client.
   • Repair the feedback channel: agree with your partner/teammate on a critique ritual (time, signal word, and goal).
   • Get a spotter: a counselor/therapist helps reveal blind spots faster than white-knuckling it alone.
   
   

   People & mentions

   • Bob (AAPEX episode—“shame tank” origin point in prior convo) https://mattfanslow.captivate.fm/episode/exploring-relationships-health-and-personal-growth-with-bob-heipp-e109
   • Equilibrium Therapy Services — Margaret Light (Minnesota) https://www.equilibriumtherapyservices.org/
   
   

   Matt’s closing wish

   If this hits a little too close to home, good—there’s traction there. Be honest with yourself, let trusted people be honest with you, and get help if you need it. It’s not weakness; it’s a flex.

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Matt wrestles with a lifelong pattern of shame, defensiveness, and downplaying wins—and how naming it (out loud) is helping him show up better at work and at home. This one’s part confessional, part field guide: practical, unglamorous steps for accepting compliments, advocating for your value, and being safer to confront in relationships.

   Content note: brief, heartfelt discussion of infant loss (the story of Matt’s son, Benjamin).

   Why listen

   • If you instinctively swat away compliments or feel “pride” is off-limits, this gives language—and a few reps—to shift that.
   • Shops, teams, and families run better when we replace shame/stonewalling with honesty and curiosity.
   
   

   Highlights

   • The “shame tank”: how early patterns trained Matt to equate mistakes with identity (“I did something dumb” → “I am dumb”) and how that fueled resentment cycles with employers and loved ones.
   • Stonewall → spill → reset → repeat: the loop that forms when you won’t self-advocate until pressure boils over.
   • Compliment deflection ≠ humility: jokes like “you need to get out more” felt safe, but quietly devalued real wins.
   • Owning value without arrogance: learning to state what you bring to the table without feeling like your mouth is on fire.
   • Two proud moments (finally named):
   • Benjamin’s birth: staying present, stopping futile interventions, and making sure mom and family had time with him. https://mattfanslow.captivate.fm/episode/overcoming-the-loss-of-a-child-finding-a-silver-lining-e035
   • Post-divorce boundaries: noticing red flags early and exiting a relationship kindly (growth in real life, not theory).
   • Professional growth he’ll actually own: the podcast, teaching, equipment dev/beta, EEPROM/board-level work, and expanding beyond “just drivability.”
   • Result of doing the work: markedly better conversations with his boss; marriage moving from “fine” to genuinely “great.”
   
   

   Practical takeaways

   • Language swap: “I did something dumb” ≠ “I am dumb.” Keep identity out of error statements.
   • Three-beat compliment drill: Hear it → pause → say “thank you” → full stop. (Joke later if you must.)
   • Mini inventory: keep a running note of 3 specific things you did well this week; read it before hard conversations.
   • Advocacy prep: write a one-page “value brief” before comp talks: outcomes, examples, and how they helped the shop/client.
   • Repair the feedback channel: agree with your partner/teammate on a critique ritual (time, signal word, and goal).
   • Get a spotter: a counselor/therapist helps reveal blind spots faster than white-knuckling it alone.
   
   

   People & mentions

   • Bob (AAPEX episode—“shame tank” origin point in prior convo) https://mattfanslow.captivate.fm/episode/exploring-relationships-health-and-personal-growth-with-bob-heipp-e109
   • Equilibrium Therapy Services — Margaret Light (Minnesota) https://www.equilibriumtherapyservices.org/
   
   

   Matt’s closing wish

   If this hits a little too close to home, good—there’s traction there. Be honest with yourself, let trusted people be honest with you, and get help if you need it. It’s not weakness; it’s a flex.

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>82ce9eef-5256-40cf-9977-9623e90203faWed, 22 Oct 2025 00:15:00 -040033:20falsefull207207Training That Actually Trains with Brandon Steckler & Bob Leonard [E206]Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Live from “pre-ASTA,” Matt sits down with two “industry nobodies” (his words) who… are anything but. The trio gets honest about what makes training worth the time and money—and what ruins it. They dig into presenter prep (yes, 40 hours for a 4-hour class), class vetting, sponsor pressure, why a sexy scope trick isn’t always the right first move, and how to bring new voices onto the stage without burning attendees. They also share practical advice for first-timers at training expos so you learn more and regret less.

   What we cover

   • Why one weak class can poison a whole event—and how to prevent it
   • The difference between a presenter and an educator
   • Brandon’s CTI “boot camp” lessons: pacing, body language, audience interaction
   • Teaching your experience vs. reading someone else’s slides
   • The “pico math channel” vs. relative compression—start simple, earn the complexity
   • Real-world prep: building a class, flow, case study sourcing, time costs no one sees
   
   

   Sponsor dynamics: class quality vs. class quantity

   • Vetting ideas: short audition decks, Zoom mini-presentations, real Q&A
   • Pathways for new trainers: Techs Informing Techs, vision-style tech talks, co-teaching/mentorship
   • Feedback that helps: beyond Scantron; what to write so organizers can act
   • Attendee playbook: note-taking, pacing yourself, lobby networking, post-event review
   
   

   Quick takeaways

   For trainers

   • If you didn’t write the class, make it your own—prep until you could answer questions without the deck.
   • Lead with the right test, not the flashiest one. Wow factor is not a learning objective.
   • Ask a veteran to review your flow. Co-teach if you can.
   
   

   For event organizers

   • Don’t let sponsorship replace standards. Vet instructors with a 10–15 slide audition + live Q&A.
   • Reward quality: fewer tracks > more mediocre tracks.
   • Follow up for feedback after the event; invite longer-form comments.
   
   

   For attendees

   • Bring a notebook/app, a highlighter, and capture 3 “do-this-Monday” items per session.
   • Don’t try to copy every slide—listen for the why and the decision tree.
   • Network on purpose. Introduce yourself. Follow up a week later as you review notes.
   
   

   Notable moments/quotes

   • “Teaching is the fun part—I’d do that for free. You’re really paying for the prep.” — Brandon
   • “You can’t preach ‘training matters’ and then short-change the delivery.” — Matt
   • “We need an on-ramp for new presenters—safe reps before three-hour sets.” — Matt
   • “Start with the test that answers the question fastest.” — Bob
   
   

   Shout-outs & mentions

   • MobilityWorks — Bob’s focus on vehicles modified for physically disabled drivers/passengers
   • CTI/Worldpac instructor boot camp (presenter craft)
   • Techs Informing Techs / vision-style tech talks — great first stage reps
   • Pico Technology concepts referenced (math channels, relative compression)
   
   

   Who this episode helps

   • Techs deciding whether to spend the time/money to travel for training
   • New and aspiring trainers looking for the right entry path
   • Organizers who want higher attendee retention and better word-of-mouth
   
   

   Call to action

   • Been to a class that changed your workflow—or wasted your time? Send Matt what made the difference and why.
   • If you’re an aspiring presenter with a killer case study, draft a 10-slide mini and reach out—let’s get you reps at a tech-talk format.
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Live from “pre-ASTA,” Matt sits down with two “industry nobodies” (his words) who… are anything but. The trio gets honest about what makes training worth the time and money—and what ruins it. They dig into presenter prep (yes, 40 hours for a 4-hour class), class vetting, sponsor pressure, why a sexy scope trick isn’t always the right first move, and how to bring new voices onto the stage without burning attendees. They also share practical advice for first-timers at training expos so you learn more and regret less.

   What we cover

   • Why one weak class can poison a whole event—and how to prevent it
   • The difference between a presenter and an educator
   • Brandon’s CTI “boot camp” lessons: pacing, body language, audience interaction
   • Teaching your experience vs. reading someone else’s slides
   • The “pico math channel” vs. relative compression—start simple, earn the complexity
   • Real-world prep: building a class, flow, case study sourcing, time costs no one sees
   
   

   Sponsor dynamics: class quality vs. class quantity

   • Vetting ideas: short audition decks, Zoom mini-presentations, real Q&A
   • Pathways for new trainers: Techs Informing Techs, vision-style tech talks, co-teaching/mentorship
   • Feedback that helps: beyond Scantron; what to write so organizers can act
   • Attendee playbook: note-taking, pacing yourself, lobby networking, post-event review
   
   

   Quick takeaways

   For trainers

   • If you didn’t write the class, make it your own—prep until you could answer questions without the deck.
   • Lead with the right test, not the flashiest one. Wow factor is not a learning objective.
   • Ask a veteran to review your flow. Co-teach if you can.
   
   

   For event organizers

   • Don’t let sponsorship replace standards. Vet instructors with a 10–15 slide audition + live Q&A.
   • Reward quality: fewer tracks > more mediocre tracks.
   • Follow up for feedback after the event; invite longer-form comments.
   
   

   For attendees

   • Bring a notebook/app, a highlighter, and capture 3 “do-this-Monday” items per session.
   • Don’t try to copy every slide—listen for the why and the decision tree.
   • Network on purpose. Introduce yourself. Follow up a week later as you review notes.
   
   

   Notable moments/quotes

   • “Teaching is the fun part—I’d do that for free. You’re really paying for the prep.” — Brandon
   • “You can’t preach ‘training matters’ and then short-change the delivery.” — Matt
   • “We need an on-ramp for new presenters—safe reps before three-hour sets.” — Matt
   • “Start with the test that answers the question fastest.” — Bob
   
   

   Shout-outs & mentions

   • MobilityWorks — Bob’s focus on vehicles modified for physically disabled drivers/passengers
   • CTI/Worldpac instructor boot camp (presenter craft)
   • Techs Informing Techs / vision-style tech talks — great first stage reps
   • Pico Technology concepts referenced (math channels, relative compression)
   
   

   Who this episode helps

   • Techs deciding whether to spend the time/money to travel for training
   • New and aspiring trainers looking for the right entry path
   • Organizers who want higher attendee retention and better word-of-mouth
   
   

   Call to action

   • Been to a class that changed your workflow—or wasted your time? Send Matt what made the difference and why.
   • If you’re an aspiring presenter with a killer case study, draft a 10-slide mini and reach out—let’s get you reps at a tech-talk format.
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>3b872302-2eb4-4e23-8f66-b91080ad2f9cWed, 15 Oct 2025 00:15:00 -040001:01:01falsefull206206Keys, Clones, and Cobra Effects with Mike Maleski [E205]Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Live(ish) from ASTA 2025 in Raleigh, I “borrow” a guest from a Keith Perkins immobilizer class: Mike Maleski of PSK Automotive and Rosedale Technical College. We dig into the business of keys/immobilizers—what drew him in, locksmith gatekeeping, where OE tools beat aftermarket for workflow, flat-rate incentives (hello, Cobra Effect), cloning/EEPROM realities, and teaching diagnostics to the next generation. Also: yinzer linguistics, Applebee’s barters, and Tibbe-key kryptonite.

   Mike Maleski — Owner/tech at PSK Automotive (Pittsburgh, PA) and instructor at Rosedale Technical College.

   Topics we hit

   • Getting into keys: margins, ROI, and focusing the service line
   • Locksmith gatekeeping → locksmiths moving into module programming
   • Market realities: dense dealer competition vs. being “the only game in town”
   • Inventory truth: FCC IDs, chip types, look-alikes that aren’t
   • Aftermarket vs. OE: when GM/Volvo VIDA and other OE paths are faster/cleaner
   • Cutting machines: Dolphin starts; Triton support/updates; Tibbe/Jag quirks
   • Cloning & EEPROM: freeing used key slots (e.g., BMW), virginizing/clone vs. dealer order
   • Service mix & referrals: “different, not better,” building two-way trust
   • Pay plans & culture: misaligned incentives, base-plus-performance sanity
   • Wages vs. geography: think cost-of-living ratios, not raw dollars
   • Teaching at Rosedale: bench → car, lightbulb moments, ScannerDanner lineage
   
   

   Quotes

   • “OE software isn’t always about coverage; sometimes it’s about friction.”
   • “Flat rate isn’t evil; misaligned incentives are.”
   • “You can stock 200 keys and still not have the right one.”
   
   

   Takeaways

   • Adding keys/immobilizer? Plan inventory, price subs, know your dealer landscape, lean OE when it reduces rework.
   • Build referral networks; you won’t go broke sending work to the right specialist.
   • Audit incentives in your pay plan.
   • In teaching/mentoring, bridge breadboards to the messy reality of in-car faults early.
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Live(ish) from ASTA 2025 in Raleigh, I “borrow” a guest from a Keith Perkins immobilizer class: Mike Maleski of PSK Automotive and Rosedale Technical College. We dig into the business of keys/immobilizers—what drew him in, locksmith gatekeeping, where OE tools beat aftermarket for workflow, flat-rate incentives (hello, Cobra Effect), cloning/EEPROM realities, and teaching diagnostics to the next generation. Also: yinzer linguistics, Applebee’s barters, and Tibbe-key kryptonite.

   Mike Maleski — Owner/tech at PSK Automotive (Pittsburgh, PA) and instructor at Rosedale Technical College.

   Topics we hit

   • Getting into keys: margins, ROI, and focusing the service line
   • Locksmith gatekeeping → locksmiths moving into module programming
   • Market realities: dense dealer competition vs. being “the only game in town”
   • Inventory truth: FCC IDs, chip types, look-alikes that aren’t
   • Aftermarket vs. OE: when GM/Volvo VIDA and other OE paths are faster/cleaner
   • Cutting machines: Dolphin starts; Triton support/updates; Tibbe/Jag quirks
   • Cloning & EEPROM: freeing used key slots (e.g., BMW), virginizing/clone vs. dealer order
   • Service mix & referrals: “different, not better,” building two-way trust
   • Pay plans & culture: misaligned incentives, base-plus-performance sanity
   • Wages vs. geography: think cost-of-living ratios, not raw dollars
   • Teaching at Rosedale: bench → car, lightbulb moments, ScannerDanner lineage
   
   

   Quotes

   • “OE software isn’t always about coverage; sometimes it’s about friction.”
   • “Flat rate isn’t evil; misaligned incentives are.”
   • “You can stock 200 keys and still not have the right one.”
   
   

   Takeaways

   • Adding keys/immobilizer? Plan inventory, price subs, know your dealer landscape, lean OE when it reduces rework.
   • Build referral networks; you won’t go broke sending work to the right specialist.
   • Audit incentives in your pay plan.
   • In teaching/mentoring, bridge breadboards to the messy reality of in-car faults early.
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>d29c4bc2-02ae-4a1c-a151-018d233431f3Wed, 08 Oct 2025 00:15:00 -040046:01falsefull205205Shop Culture: Having An Attitude As Giddy As a Child [E204]Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Matt Fanslow explores the complex relationship between passion, purpose, and the realities of working in the automotive repair industry. Inspired by a story of a successful businessman who rediscovers his childhood joy fixing bicycles, Matt reflects on how easily passion can fade — and what shop owners and managers can do to help their teams rekindle it.

   He tackles the classic debate of “follow your passion” versus “follow the money,” examines how shop culture and leadership can either nurture or crush enthusiasm, and shares candid thoughts on his own journey to keep that sense of wonder alive through advanced diagnostics, ADAS calibrations, EEPROM work, and more.

   From systemic demotivators like inadequate tooling and broken pay structures, to the transformative power of genuine leadership excitement, Matt invites listeners to reconsider how they approach motivation and fulfillment in their shops — and in their own careers.

   Key Takeaways:

   • A Lesson in Passion: A story about a man who spent decades in a corporate career before returning to his childhood love — repairing bicycles — illustrates how deeply rooted passions can resurface and transform our lives.
   • Passion vs. Paycheck: Matt discusses the tension between following your passion and pursuing financial stability — and why the answer isn’t always as simple as motivational slogans make it seem.
   • Keeping the Spark Alive: For technicians and shop owners alike, maintaining interest and curiosity often requires growth: new tools, deeper training, challenging work, and continuous learning.
   • Demotivators in the Shop: Being “set up to fail” — whether through lack of equipment, poor information, inadequate training, or broken systems — is one of the most effective ways to kill enthusiasm and productivity.
   • The Leadership Role: Leaders who show excitement about the work and actively celebrate their team’s wins help create a culture that sustains passion rather than drains it.
   • Shops as Schools: Matt draws a comparison to how schools can drain curiosity from kids, urging shop owners to avoid building environments that strip away the same energy and wonder from their technicians.
   
   

   Notable Quotes:

   • “Those who do not believe in magic will never find it.” – Roald Dahl
   • “Sometimes work sucks the wonder right out of us — the same way school can strip curiosity from kids.”
   • “I get into advanced diagnostics, ADAS, EEPROM work — not just because I can, but because it keeps that childlike wonder alive.”
   • “Setting someone up to fail isn’t just about tooling or training. It’s about robbing them of the chance to succeed — and that kills passion faster than anything.”
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Matt Fanslow explores the complex relationship between passion, purpose, and the realities of working in the automotive repair industry. Inspired by a story of a successful businessman who rediscovers his childhood joy fixing bicycles, Matt reflects on how easily passion can fade — and what shop owners and managers can do to help their teams rekindle it.

   He tackles the classic debate of “follow your passion” versus “follow the money,” examines how shop culture and leadership can either nurture or crush enthusiasm, and shares candid thoughts on his own journey to keep that sense of wonder alive through advanced diagnostics, ADAS calibrations, EEPROM work, and more.

   From systemic demotivators like inadequate tooling and broken pay structures, to the transformative power of genuine leadership excitement, Matt invites listeners to reconsider how they approach motivation and fulfillment in their shops — and in their own careers.

   Key Takeaways:

   • A Lesson in Passion: A story about a man who spent decades in a corporate career before returning to his childhood love — repairing bicycles — illustrates how deeply rooted passions can resurface and transform our lives.
   • Passion vs. Paycheck: Matt discusses the tension between following your passion and pursuing financial stability — and why the answer isn’t always as simple as motivational slogans make it seem.
   • Keeping the Spark Alive: For technicians and shop owners alike, maintaining interest and curiosity often requires growth: new tools, deeper training, challenging work, and continuous learning.
   • Demotivators in the Shop: Being “set up to fail” — whether through lack of equipment, poor information, inadequate training, or broken systems — is one of the most effective ways to kill enthusiasm and productivity.
   • The Leadership Role: Leaders who show excitement about the work and actively celebrate their team’s wins help create a culture that sustains passion rather than drains it.
   • Shops as Schools: Matt draws a comparison to how schools can drain curiosity from kids, urging shop owners to avoid building environments that strip away the same energy and wonder from their technicians.
   
   

   Notable Quotes:

   • “Those who do not believe in magic will never find it.” – Roald Dahl
   • “Sometimes work sucks the wonder right out of us — the same way school can strip curiosity from kids.”
   • “I get into advanced diagnostics, ADAS, EEPROM work — not just because I can, but because it keeps that childlike wonder alive.”
   • “Setting someone up to fail isn’t just about tooling or training. It’s about robbing them of the chance to succeed — and that kills passion faster than anything.”
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>016ad847-efe1-42e4-b514-2911c8b6fb62Wed, 01 Oct 2025 00:15:00 -040022:41falsefull204204Gauge vs Absolute Confusion [E203]Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   In this episode, Matt Fanslow takes on a common source of confusion in automotive diagnostics: pressure, vacuum, and the difference between gauge and absolute readings.

   What starts as a discussion on PSI and inches of mercury quickly expands into how technicians interpret scan tool PIDs, why definitions matter, and where misunderstandings creep in—especially in the U.S., where we often mix measurement scales. Along the way, Matt also detours (in true Matt fashion) into physics, quantum mechanics, and the origins of universes from near-perfect vacuums.

   Yes, really. And yes, it still ties back to cars.

   Key Topics Covered:

   The two main pressure scales used in the U.S.:

   • PSI (pounds per square inch) above atmospheric
   • Inches of mercury below atmospheric (vacuum)
   
   

   Where confusion starts:

   • Vacuum gauges vs scan tool data
   • PSI vs inches of mercury and how both can technically read positive or negative
   
   

   Gauge vs Absolute pressure:

   • Gauge pressure treats atmospheric as zero
   • Absolute pressure references a sealed, near-vacuum chamber
   • Why MAP (Manifold Absolute Pressure) sensors often confuse techs
   
   

   Rules of thumb:

   • 2 inHg ≈ 1 PSI
   • Atmospheric pressure at sea level ≈ 14.7 PSI (≈ 30 inHg, ≈ 100 kPa)
   • Engine vacuum at idle ≈ 18–20 inHg (≈ mid-30 kPa absolute)
   
   

   How to tell what your scan tool is showing you:

   • Quick test: Key On, Engine Off → atmospheric pressure value reveals if it’s gauge or absolute
   
   

   Metric perspective:

   • Why kilopascals (kPa) often simplify things
   • Thinking of vacuum as “low pressure,” not “negative pressure”
   
   

   Physics detour (because Matt can’t help himself):

   • Schrödinger’s Cat and quantum absurdities
   • Heisenberg’s uncertainty principle
   • Absolute zero pressure, absolute zero temperature, and why universes may form from vacuum energy
   
   

   Why It Matters

   A clear understanding of how pressure is defined, displayed, and measured allows technicians to:

   • Interpret scan tool PIDs correctly
   • Avoid misdiagnosis caused by unit confusion
   • Communicate more precisely with peers and customers
   • Gain confidence when moving between PSI, inHg, and kPa
   
   

   Next time someone’s arguing inches of mercury vs PSI on a forum, remember: it’s all about knowing whether you’re looking at gauge or absolute. And if the conversation stalls, just casually mention that universes may have formed from absolute zero pressure. It probably won’t help you win the argument—but hey, it’s a good story.

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   In this episode, Matt Fanslow takes on a common source of confusion in automotive diagnostics: pressure, vacuum, and the difference between gauge and absolute readings.

   What starts as a discussion on PSI and inches of mercury quickly expands into how technicians interpret scan tool PIDs, why definitions matter, and where misunderstandings creep in—especially in the U.S., where we often mix measurement scales. Along the way, Matt also detours (in true Matt fashion) into physics, quantum mechanics, and the origins of universes from near-perfect vacuums.

   Yes, really. And yes, it still ties back to cars.

   Key Topics Covered:

   The two main pressure scales used in the U.S.:

   • PSI (pounds per square inch) above atmospheric
   • Inches of mercury below atmospheric (vacuum)
   
   

   Where confusion starts:

   • Vacuum gauges vs scan tool data
   • PSI vs inches of mercury and how both can technically read positive or negative
   
   

   Gauge vs Absolute pressure:

   • Gauge pressure treats atmospheric as zero
   • Absolute pressure references a sealed, near-vacuum chamber
   • Why MAP (Manifold Absolute Pressure) sensors often confuse techs
   
   

   Rules of thumb:

   • 2 inHg ≈ 1 PSI
   • Atmospheric pressure at sea level ≈ 14.7 PSI (≈ 30 inHg, ≈ 100 kPa)
   • Engine vacuum at idle ≈ 18–20 inHg (≈ mid-30 kPa absolute)
   
   

   How to tell what your scan tool is showing you:

   • Quick test: Key On, Engine Off → atmospheric pressure value reveals if it’s gauge or absolute
   
   

   Metric perspective:

   • Why kilopascals (kPa) often simplify things
   • Thinking of vacuum as “low pressure,” not “negative pressure”
   
   

   Physics detour (because Matt can’t help himself):

   • Schrödinger’s Cat and quantum absurdities
   • Heisenberg’s uncertainty principle
   • Absolute zero pressure, absolute zero temperature, and why universes may form from vacuum energy
   
   

   Why It Matters

   A clear understanding of how pressure is defined, displayed, and measured allows technicians to:

   • Interpret scan tool PIDs correctly
   • Avoid misdiagnosis caused by unit confusion
   • Communicate more precisely with peers and customers
   • Gain confidence when moving between PSI, inHg, and kPa
   
   

   Next time someone’s arguing inches of mercury vs PSI on a forum, remember: it’s all about knowing whether you’re looking at gauge or absolute. And if the conversation stalls, just casually mention that universes may have formed from absolute zero pressure. It probably won’t help you win the argument—but hey, it’s a good story.

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>45f478cc-5396-48cb-ba7d-a2aaada2e6f8Wed, 24 Sep 2025 00:15:00 -040021:36falsefull203203Echo Chambers and Facades [E202]Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Matt takes a break from technical talk to discuss a critical issue affecting both society and the automotive aftermarket: the growing inability to engage with differing perspectives. Triggered by recent events, including the tragic death of commentator Charlie Kirk, Matt explores the importance of challenging our own ideas, the dangers of social media echo chambers, and how this mindset translates to our professional interactions in the shop.

   Key Discussion Points:

   • The Core Principle: Matt opens with a powerful quote from former ACLU director Ira Glasser: "Being offended is not a valid reason for silencing someone." He argues that the power to limit speech you dislike can easily be turned against speech you support.
   • The Value of Unsafe Ideas: A healthy society and campus should be physically safe, but intellectually "unsafe," meaning ideas should be openly challenged and debated. This is how we strengthen, modify, or better defend our own positions.
   • The Social Media Trap: Algorithms are designed to maximize engagement, which often means promoting content that enrages us. This leads to:
   • Echo Chambers: We surround ourselves only with people who think like us.
   • Radicalization: A lack of diverse perspectives can push us to extremes.
   • The "Unfriending" Trend: Matt argues it's a mistake to purge our social networks of people with differing, even disagreeable, views. This eliminates valuable challenges to our own thinking.
   • The Professional Parallel: This divisiveness isn't just political. In the aftermarket, we see it when we run down competitors or refuse to consider different technical approaches or business philosophies from our own.
   • Seeing the Person Behind the Avatar: People often project an amplified or modified version of themselves, especially online or in stressful situations (like a customer at a service counter). Matt urges listeners to be curious about who people really are and why they might be acting a certain way, rather than making quick judgments.
   • A Call to Action: Actively seek out and listen to perspectives different from your own. Engage with the ideas, not the person. Foster genuine curiosity to combat division and improve both personal and professional relationships.
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Matt takes a break from technical talk to discuss a critical issue affecting both society and the automotive aftermarket: the growing inability to engage with differing perspectives. Triggered by recent events, including the tragic death of commentator Charlie Kirk, Matt explores the importance of challenging our own ideas, the dangers of social media echo chambers, and how this mindset translates to our professional interactions in the shop.

   Key Discussion Points:

   • The Core Principle: Matt opens with a powerful quote from former ACLU director Ira Glasser: "Being offended is not a valid reason for silencing someone." He argues that the power to limit speech you dislike can easily be turned against speech you support.
   • The Value of Unsafe Ideas: A healthy society and campus should be physically safe, but intellectually "unsafe," meaning ideas should be openly challenged and debated. This is how we strengthen, modify, or better defend our own positions.
   • The Social Media Trap: Algorithms are designed to maximize engagement, which often means promoting content that enrages us. This leads to:
   • Echo Chambers: We surround ourselves only with people who think like us.
   • Radicalization: A lack of diverse perspectives can push us to extremes.
   • The "Unfriending" Trend: Matt argues it's a mistake to purge our social networks of people with differing, even disagreeable, views. This eliminates valuable challenges to our own thinking.
   • The Professional Parallel: This divisiveness isn't just political. In the aftermarket, we see it when we run down competitors or refuse to consider different technical approaches or business philosophies from our own.
   • Seeing the Person Behind the Avatar: People often project an amplified or modified version of themselves, especially online or in stressful situations (like a customer at a service counter). Matt urges listeners to be curious about who people really are and why they might be acting a certain way, rather than making quick judgments.
   • A Call to Action: Actively seek out and listen to perspectives different from your own. Engage with the ideas, not the person. Foster genuine curiosity to combat division and improve both personal and professional relationships.
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>2cc7ff8e-e2d2-47cc-a97a-f9d502499d17Wed, 17 Sep 2025 00:15:00 -040023:11falsefull202202Success vs Time and Relativity [E201]Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   In this thought-provoking solo episode, Matt Fanslow tackles the complex and personal question: "What is success?" Drawing a fascinating parallel to Einstein's theory of relativity, Matt argues that there is no universal definition of success, just as there is no universal clock. Success, like time, is personal and relative.

   He explores how a "successful" outcome for a rookie technician (simply completing a complex job correctly) is vastly different from the definition of success for a seasoned master tech (high efficiency and productivity). Matt urges listeners—whether shop owners, managers, or technicians—to define success on their own terms, celebrate personal victories, and create environments where individuals can chart their own improvement.

   Key Discussion Points:

   • The Physics Metaphor: How Einstein's theory of relativity—specifically, that time is not universal but personal—provides a powerful framework for thinking about success.
   • No Universal Benchmark: Why comparing your success to billionaires like Elon Musk or elite athletes is a flawed and discouraging exercise.
   • Success in the Shop:
   • For a new tech, success might be finishing a job without help, even if it took three times the book time.
   • For management, success is often tied to metrics like productivity and profit.
   • The importance of acknowledging and validating these different definitions.
   • The Role of Leadership: Managers must communicate clear, reasonable definitions of success and provide the systems and support for their team to achieve it. This includes mentoring on efficiency without dismissing initial accomplishments.
   • Embrace the Learning Process: True growth comes from analyzing failures and missteps. Don't shortchange yourself by only focusing on the end result; take pride in the incremental wins.
   • A Changing Industry: With a smaller pool of naturally experienced talent, shops must focus on building systems that allow a wider range of people to succeed, rather than expecting new hires to "succeed in spite of poor systems."
   
   

   Quotable Moments:

   • "There is no universal success. There's only personal success."
   • "Give yourself credit where credit's due... validate their successes, even as meager as we may find them to be."
   • "This profession is really, really good about pointing out to us is we don't got it."
   • "The failures, the hiccups, the missteps, that's where the learning comes in."
   
   

   Call to Action: How do you define success in your professional and personal life?

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   In this thought-provoking solo episode, Matt Fanslow tackles the complex and personal question: "What is success?" Drawing a fascinating parallel to Einstein's theory of relativity, Matt argues that there is no universal definition of success, just as there is no universal clock. Success, like time, is personal and relative.

   He explores how a "successful" outcome for a rookie technician (simply completing a complex job correctly) is vastly different from the definition of success for a seasoned master tech (high efficiency and productivity). Matt urges listeners—whether shop owners, managers, or technicians—to define success on their own terms, celebrate personal victories, and create environments where individuals can chart their own improvement.

   Key Discussion Points:

   • The Physics Metaphor: How Einstein's theory of relativity—specifically, that time is not universal but personal—provides a powerful framework for thinking about success.
   • No Universal Benchmark: Why comparing your success to billionaires like Elon Musk or elite athletes is a flawed and discouraging exercise.
   • Success in the Shop:
   • For a new tech, success might be finishing a job without help, even if it took three times the book time.
   • For management, success is often tied to metrics like productivity and profit.
   • The importance of acknowledging and validating these different definitions.
   • The Role of Leadership: Managers must communicate clear, reasonable definitions of success and provide the systems and support for their team to achieve it. This includes mentoring on efficiency without dismissing initial accomplishments.
   • Embrace the Learning Process: True growth comes from analyzing failures and missteps. Don't shortchange yourself by only focusing on the end result; take pride in the incremental wins.
   • A Changing Industry: With a smaller pool of naturally experienced talent, shops must focus on building systems that allow a wider range of people to succeed, rather than expecting new hires to "succeed in spite of poor systems."
   
   

   Quotable Moments:

   • "There is no universal success. There's only personal success."
   • "Give yourself credit where credit's due... validate their successes, even as meager as we may find them to be."
   • "This profession is really, really good about pointing out to us is we don't got it."
   • "The failures, the hiccups, the missteps, that's where the learning comes in."
   
   

   Call to Action: How do you define success in your professional and personal life?

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>a3c90a51-4916-4567-88a9-d70ae538773cWed, 10 Sep 2025 00:15:00 -040029:26falsefull201201Developing Diagnostic Skills with Matt Fanslow and Shaun O'Neill [E059] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

   Watch Full Video Episode

   In Our Episode Today:

   Many of our loyal listeners have heard me mention my older, little, brother Shaun, or you have heard me jesting with host of Diagnosing the Aftermarket A-Z, Matt Fanslow…

   Today you get to see us sit in the room and have a genuine conversation!

   I notice in my day-to-day interactions with aftermarket professionals, that many of the businesses I interact with are lacking a real diagnostic specialist on their staff.

   A diagnostic specialist is one who can troubleshoot complex electrical, mechanical, or hydraulic issues using advanced tools, resources and experience.  The value of their knowledge to ensure repairs are done right the first time, earn the business revenue based on knowledge, and save your clients money by preventing unnecessary repairs, is undisputed.

   Why are there not more of these types of specialists in our industry?

   How might communication skills play a part?

   Are networking skills a critical factor in developing other skills? 

   When you hear Matt and Shaun talk about the investment in time, both in the shop, and outside of it - to develop their skills - some will be energized, some may feel dismayed - but the path is a bright one for those who are willing - and we will hear in this conversation what worked for Matt and Shaun as they began their journey - and we get to hear a bit about where it has brought them now.

   In this conversation you’ll hear:

   • Times of sacrifice outside the normal hours
   • The need for creating space to practice new skills in balance with demands of business
   • The impact of mentors
   • The value of adopting a learning mindset
   • Some valuable caveats if you find yourself at a dinner with Matt Fanslow
   • Shaun always trying to hire people to join MAS - because he just can’t not.
   
   

   The WOTD is a fitting one for the diagnostic backdrop:

   Nebulous.

   adj.

   A formal word used to describe something that is difficult to see, understand, or describe—in other words, something indistinct or vague.

   I know you’ll enjoy listening to Matt and Shaun!  Because of their early friendship, I was led to events and networks I would likely not have found on my own. 

   I’m grateful for the opportunity to share this conversation with you now!

   Sincerely,

   Craig O’Neill

   Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

   The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

   AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

   Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

   In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

   Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

   Contact Information

   • Email Craig O'Neill: speakup@craigoneill.net
   • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   ]]>Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

   Watch Full Video Episode

   In Our Episode Today:

   Many of our loyal listeners have heard me mention my older, little, brother Shaun, or you have heard me jesting with host of Diagnosing the Aftermarket A-Z, Matt Fanslow…

   Today you get to see us sit in the room and have a genuine conversation!

   I notice in my day-to-day interactions with aftermarket professionals, that many of the businesses I interact with are lacking a real diagnostic specialist on their staff.

   A diagnostic specialist is one who can troubleshoot complex electrical, mechanical, or hydraulic issues using advanced tools, resources and experience.  The value of their knowledge to ensure repairs are done right the first time, earn the business revenue based on knowledge, and save your clients money by preventing unnecessary repairs, is undisputed.

   Why are there not more of these types of specialists in our industry?

   How might communication skills play a part?

   Are networking skills a critical factor in developing other skills? 

   When you hear Matt and Shaun talk about the investment in time, both in the shop, and outside of it - to develop their skills - some will be energized, some may feel dismayed - but the path is a bright one for those who are willing - and we will hear in this conversation what worked for Matt and Shaun as they began their journey - and we get to hear a bit about where it has brought them now.

   In this conversation you’ll hear:

   • Times of sacrifice outside the normal hours
   • The need for creating space to practice new skills in balance with demands of business
   • The impact of mentors
   • The value of adopting a learning mindset
   • Some valuable caveats if you find yourself at a dinner with Matt Fanslow
   • Shaun always trying to hire people to join MAS - because he just can’t not.
   
   

   The WOTD is a fitting one for the diagnostic backdrop:

   Nebulous.

   adj.

   A formal word used to describe something that is difficult to see, understand, or describe—in other words, something indistinct or vague.

   I know you’ll enjoy listening to Matt and Shaun!  Because of their early friendship, I was led to events and networks I would likely not have found on my own. 

   I’m grateful for the opportunity to share this conversation with you now!

   Sincerely,

   Craig O’Neill

   Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

   The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

   AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

   Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

   In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

   Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

   Contact Information

   • Email Craig O'Neill: speakup@craigoneill.net
   • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   ]]>d944b5c8-ffd7-47df-969b-6c9447531b0cMon, 08 Sep 2025 00:15:00 -040055:25falsebonusCelebrating 200 Episodes: Insights and Future Paths [E200]Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Welcome to the 200th episode of Diagnosing the Aftermarket A to Z! In this milestone episode, Matt reflects on the journey of recording weekly shows for nearly four years straight. He shares listener questions, personal insights, and some of the most surprising lessons learned along the way.

   From the variety and complexity of the automotive repair profession to the humbling stories that stick with him most, Matt highlights how much this industry continues to evolve and inspire. He also digs into some technical listener questions, offering advice on:

   • Getting started with module repair – training resources, tools, soldering practice, and ROI considerations.
   • Programming laptops – buying pre-configured systems vs. DIY setups, pros and cons of “stacking” car-line specific laptops, and what works in a real-world shop setting.
   • And, of course, Matt acknowledges the community of listeners, colleagues, and friends who have made reaching this milestone possible.
   
   

   Key Takeaways

   • 200 episodes in perspective: What stands out most isn’t just the content, but the incredible variety within the automotive field itself.
   • A jaw-dropping insight: Depression in men often manifests as anger—a lesson that reshaped how Matt views past shop dynamics.
   • Module repair basics: Start with training (Mike Christopherson, Kevin Sutter, Keith Perkins) and practice kits; avoid skimping on tools—buy once, cry once.)
   • Programming computers: Choose between convenience (pre-configured laptops from Auto Rescue Tools) or flexibility (multiple inexpensive refurbished systems).
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Welcome to the 200th episode of Diagnosing the Aftermarket A to Z! In this milestone episode, Matt reflects on the journey of recording weekly shows for nearly four years straight. He shares listener questions, personal insights, and some of the most surprising lessons learned along the way.

   From the variety and complexity of the automotive repair profession to the humbling stories that stick with him most, Matt highlights how much this industry continues to evolve and inspire. He also digs into some technical listener questions, offering advice on:

   • Getting started with module repair – training resources, tools, soldering practice, and ROI considerations.
   • Programming laptops – buying pre-configured systems vs. DIY setups, pros and cons of “stacking” car-line specific laptops, and what works in a real-world shop setting.
   • And, of course, Matt acknowledges the community of listeners, colleagues, and friends who have made reaching this milestone possible.
   
   

   Key Takeaways

   • 200 episodes in perspective: What stands out most isn’t just the content, but the incredible variety within the automotive field itself.
   • A jaw-dropping insight: Depression in men often manifests as anger—a lesson that reshaped how Matt views past shop dynamics.
   • Module repair basics: Start with training (Mike Christopherson, Kevin Sutter, Keith Perkins) and practice kits; avoid skimping on tools—buy once, cry once.)
   • Programming computers: Choose between convenience (pre-configured laptops from Auto Rescue Tools) or flexibility (multiple inexpensive refurbished systems).
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>098f1070-5b15-4311-97b8-a4a54ac0841dWed, 03 Sep 2025 00:15:00 -040026:57falsefull200200Understanding Psychosis: Symptoms, Support and Stigma [E199]Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Matt Fanslow and guest Margaret Light, a licensed marriage and family therapist, unpack common misconceptions around psychosis and psychopathy.

   The conversation also tackles the stigma surrounding mental health and stresses the importance of validation and empathy when supporting someone experiencing psychotic symptoms, rather than trying to argue or prove them wrong.

   Resources: 

   • NAMI - https://helplinefaqs.nami.org/article/286-how-can-i-help-my-loved-one-during-a-
   • I am not sick I don't need help - https://www.nami.org/wp-content/uploads/2023/11/I_am_not_sick_excerpt.pdf
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Matt Fanslow and guest Margaret Light, a licensed marriage and family therapist, unpack common misconceptions around psychosis and psychopathy.

   The conversation also tackles the stigma surrounding mental health and stresses the importance of validation and empathy when supporting someone experiencing psychotic symptoms, rather than trying to argue or prove them wrong.

   Resources: 

   • NAMI - https://helplinefaqs.nami.org/article/286-how-can-i-help-my-loved-one-during-a-
   • I am not sick I don't need help - https://www.nami.org/wp-content/uploads/2023/11/I_am_not_sick_excerpt.pdf
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>396fe893-7784-4f42-864d-193f6e259c80Wed, 27 Aug 2025 00:15:00 -040054:58falsefull199199Are You Listening to Tom Brady? [E198]Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   In this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow takes a detour from his usual pop culture quotes and instead pulls wisdom from an unlikely source: Tom Brady.

   Brady’s recent interview stirred up some debate, but Matt digs into why technicians, shop owners, and service advisors should pay attention. It’s not about football stats or Super Bowl rings—it’s about preparation, accountability, and being part of a team that wins together.

   What You’ll Learn in This Episode:

   • Why Tom Brady’s relentless preparation matters just as much in a repair shop as it does on the football field.
   • How great technicians can (and should) take interest in more than just “their bay”—including front-of-house operations, management decisions, and shop profitability.
   • The balance between accountability and respect: holding management and teammates responsible without tearing them down.
   • How effort, process, and adaptability create opportunities for success—and why relying on “luck” isn’t enough.
   • The parallel between team sports and auto repair shops: winning requires every player, from the service advisor to the shop foreman to the owner.
   
   

   Matt also isn’t afraid to jab at a few colleagues (sorry, Buffalo fans—Tom Brady didn’t exactly give Josh Allen the blessing), all while reminding us that success in auto repair is about more than just cranking hours. It’s about growth, teamwork, and improving the environment for everyone involved.

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   In this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow takes a detour from his usual pop culture quotes and instead pulls wisdom from an unlikely source: Tom Brady.

   Brady’s recent interview stirred up some debate, but Matt digs into why technicians, shop owners, and service advisors should pay attention. It’s not about football stats or Super Bowl rings—it’s about preparation, accountability, and being part of a team that wins together.

   What You’ll Learn in This Episode:

   • Why Tom Brady’s relentless preparation matters just as much in a repair shop as it does on the football field.
   • How great technicians can (and should) take interest in more than just “their bay”—including front-of-house operations, management decisions, and shop profitability.
   • The balance between accountability and respect: holding management and teammates responsible without tearing them down.
   • How effort, process, and adaptability create opportunities for success—and why relying on “luck” isn’t enough.
   • The parallel between team sports and auto repair shops: winning requires every player, from the service advisor to the shop foreman to the owner.
   
   

   Matt also isn’t afraid to jab at a few colleagues (sorry, Buffalo fans—Tom Brady didn’t exactly give Josh Allen the blessing), all while reminding us that success in auto repair is about more than just cranking hours. It’s about growth, teamwork, and improving the environment for everyone involved.

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>4bc47a5e-5421-4fdd-890a-d4e224041d9eWed, 20 Aug 2025 00:15:00 -040025:22falsefull198198Paper Tigers [E197]Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   The Role of Content in the Automotive Industry

   • Matt reflects on his own content creation (radio ads, podcasts) aimed at demystifying auto repair for customers.
   • The importance of transparency: explaining shop practices (e.g., credit card fees, brake fluid exchanges) without vilifying other shops.
   
   

   "Chest-Thumping" vs. Educational Content

   • Critique of shops/technicians who create content showcasing their successes while trashing other shops.
   • Shoutout to Oz Mechanics for focusing on excitement/problem-solving rather than tearing others down.
   
   

   The "Paper Tiger" Phenomenon

   • Term borrowed from martial arts: Those who "talk the talk" but can’t "walk the walk."
   • Historically, this applied to instructors who lacked hands-on skills—now amplified by social media’s reach.
   • Example: A shop’s viral "success story" video ignored early diagnostic clues, leading to a questionable repair path.
   
   

   Ethical Dilemmas in Content Creation

   • Should experts call out errors in others’ content? Risk of appearing elitist or "stealing thunder."
   • Public vs. private feedback: Acknowledging mistakes (e.g., follow-up videos) builds trust with audiences.
   
   

   The Power of Collaboration

   • "Rising tides lift all boats": Success doesn’t require devaluing peers.
   • Admitting fallibility (e.g., ScannerDanner’s approach) strengthens credibility.
   
   

   Notable Quotes:

   • "Pushing people down to prop yourself up is like drowning together—collaboration is survival."
   • "Paper Tigers thrive in the spotlight but crumble under real-world scrutiny."
   • "The motoring public doesn’t see diagnostic missteps—they just see a fixed car. But should we hide those mistakes?"
   • "Can we check our egos at the door? Honesty and humility might just be the best marketing tools we’ve got."
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   The Role of Content in the Automotive Industry

   • Matt reflects on his own content creation (radio ads, podcasts) aimed at demystifying auto repair for customers.
   • The importance of transparency: explaining shop practices (e.g., credit card fees, brake fluid exchanges) without vilifying other shops.
   
   

   "Chest-Thumping" vs. Educational Content

   • Critique of shops/technicians who create content showcasing their successes while trashing other shops.
   • Shoutout to Oz Mechanics for focusing on excitement/problem-solving rather than tearing others down.
   
   

   The "Paper Tiger" Phenomenon

   • Term borrowed from martial arts: Those who "talk the talk" but can’t "walk the walk."
   • Historically, this applied to instructors who lacked hands-on skills—now amplified by social media’s reach.
   • Example: A shop’s viral "success story" video ignored early diagnostic clues, leading to a questionable repair path.
   
   

   Ethical Dilemmas in Content Creation

   • Should experts call out errors in others’ content? Risk of appearing elitist or "stealing thunder."
   • Public vs. private feedback: Acknowledging mistakes (e.g., follow-up videos) builds trust with audiences.
   
   

   The Power of Collaboration

   • "Rising tides lift all boats": Success doesn’t require devaluing peers.
   • Admitting fallibility (e.g., ScannerDanner’s approach) strengthens credibility.
   
   

   Notable Quotes:

   • "Pushing people down to prop yourself up is like drowning together—collaboration is survival."
   • "Paper Tigers thrive in the spotlight but crumble under real-world scrutiny."
   • "The motoring public doesn’t see diagnostic missteps—they just see a fixed car. But should we hide those mistakes?"
   • "Can we check our egos at the door? Honesty and humility might just be the best marketing tools we’ve got."
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>1f7ff5dc-3556-4f18-b5b2-dd9fdf4247b0Wed, 13 Aug 2025 00:15:00 -040023:30falsefull197197No One's Anger Starts at 100 [E196]Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Key Discussion Points:

   Two Types of Angry People

   • Explosive: Outwardly aggressive (e.g., yelling at a cashier).
   • Implosive: Bottled-up anger that can lead to extreme reactions (e.g., the quiet cashier who "snaps").
   
   

   No One Starts at 100% Anger

   • Anger escalates in stages—people don’t go from 0 to 100 instantly.
   • Triggers (work stress, home life, past trauma) compound over time.
   
   

   Personal Reflection: Parenting & ADHD

   • Matt shares struggles with his son’s ADHD and his own reactive anger.
   • Realization: Frustration often stemmed from unrealistic expectations, not the child’s behavior.
   • Lesson: Awareness is key—but applying knowledge is harder than reciting it.
   
   

   Handling Anger in the Workplace

   • For Leaders/Co-workers:
   • Approach outbursts with curiosity, not defensiveness.
   • Validate feelings without justifying bad behavior.
   • Ask: "What else is going on?" (e.g., home stress, financial fears).
   • For Customers:
   • High-conflict clients may already be at "50%" before they walk in.
   • Respond with calm energy, active listening, and empathy.
   • Example: "I understand why you’re scared. It’s hard to trust when you’re unsure."
   
   

   De-escalation Tactics

   • Mirroring: Match the energy level you want (e.g., stay calm to diffuse rage).
   • Validation: Acknowledge emotions without agreeing to unreasonable demands.
   • Safety First: Remove yourself or others if the situation escalates dangerously.
   
   

   Why This Matters in the Aftermarket

   • Most customer outbursts are rooted in fear (e.g., being ripped off, losing control).
   • A thoughtful response can turn a raging customer into a loyal one—or reveal irreconcilable differences.
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

   Watch Full Video Episode

   Key Discussion Points:

   Two Types of Angry People

   • Explosive: Outwardly aggressive (e.g., yelling at a cashier).
   • Implosive: Bottled-up anger that can lead to extreme reactions (e.g., the quiet cashier who "snaps").
   
   

   No One Starts at 100% Anger

   • Anger escalates in stages—people don’t go from 0 to 100 instantly.
   • Triggers (work stress, home life, past trauma) compound over time.
   
   

   Personal Reflection: Parenting & ADHD

   • Matt shares struggles with his son’s ADHD and his own reactive anger.
   • Realization: Frustration often stemmed from unrealistic expectations, not the child’s behavior.
   • Lesson: Awareness is key—but applying knowledge is harder than reciting it.
   
   

   Handling Anger in the Workplace

   • For Leaders/Co-workers:
   • Approach outbursts with curiosity, not defensiveness.
   • Validate feelings without justifying bad behavior.
   • Ask: "What else is going on?" (e.g., home stress, financial fears).
   • For Customers:
   • High-conflict clients may already be at "50%" before they walk in.
   • Respond with calm energy, active listening, and empathy.
   • Example: "I understand why you’re scared. It’s hard to trust when you’re unsure."
   
   

   De-escalation Tactics

   • Mirroring: Match the energy level you want (e.g., stay calm to diffuse rage).
   • Validation: Acknowledge emotions without agreeing to unreasonable demands.
   • Safety First: Remove yourself or others if the situation escalates dangerously.
   
   

   Why This Matters in the Aftermarket

   • Most customer outbursts are rooted in fear (e.g., being ripped off, losing control).
   • A thoughtful response can turn a raging customer into a loyal one—or reveal irreconcilable differences.
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Thanks to our Partner, Pico Technology

   Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>21f6df10-85ad-442d-8b25-5d614f742af7Wed, 06 Aug 2025 00:15:00 -040020:04falsefull196196Diagnosing Legends: The Impact of Ozzy Osbourne and Hulk Hogan [E195]Thanks to our Partner, NAPA Autotech Training

   In this episode, Matt Fanslow reflects on the recent passings of two cultural icons—Ozzy Osbourne and Hulk Hogan—and draws parallels between their careers and the automotive aftermarket industry. Both figures revolutionized their respective fields (music and professional wrestling) through innovation, perseverance, and an unparalleled connection with their audiences. Matt explores what we can learn from their legacies, including the importance of passion, reinvention, and recognizing opportunities outside our comfort zones.

   Key Discussion Points

   1. Ozzy Osbourne: The Accidental Pioneer of Heavy Metal

   • Ozzy’s final performance at the Power Trip festival, where he performed in immense pain, skipping pain meds to stay present.
   • How Black Sabbath (with guitarist Tony Iommi) accidentally created metal by downtuning guitars after a workplace injury.
   • The importance of appreciating contributions even if you’re not a die-hard fan.
   • The value of knowing how you’ve impacted others (like Ozzy hearing tributes before his passing).
   
   

   2. Hulk Hogan: The Man Who Made Wrestling Mainstream

   • Hogan’s physical sacrifices (spinal damage from his signature leg drop) and how wrestling is a work but not fake.
   • His ability to connect with audiences in ways no wrestler had before—comparable to Stone Cold Steve Austin and The Rock.
   • How Hogan’s heel turn (becoming a villain with the NWO) revitalized wrestling during a slump.
   • The role of timing, charisma, and reinvention in long-term success.
   
   

   3. Lessons for the Automotive Aftermarket

   • Passion & Perseverance: Like Ozzy and Hogan, success in the aftermarket requires dedication and pushing through challenges.
   • Reinvention: Hogan’s shift from hero to villain kept him relevant—how can shops adapt to stay ahead?
   • Breaking Out of Comfort Zones: Both Ozzy and Hogan expanded beyond their core careers (reality TV, movies). How can shops engage in community work, sponsorships, or other visibility-boosting activities?
   • Continuous Improvement: Getting 1% better every day compounds into major growth over time.
   
   

   4. Personal Reflections & Industry Parallels

   • Matt’s admiration for educators like Paul Danner, who revolutionized training accessibility.
   • The importance of finding the right shop culture for growth (just as Hogan thrived under Vince McMahon’s WWE expansion).
   • Why awareness of opportunities—both inside and outside the industry—is crucial.
   
   

   Notable Quotes

   • "Ozzy and Hogan didn’t just succeed in their fields—they redefined them. That’s the kind of impact we should strive for in the aftermarket."
   • "Wrestling isn’t fake; it’s a performance with real consequences. Same goes for our work—every repair matters."
   • "If you improve by just 0.33% every day, you’ll be 100% better in a year. Small steps lead to big changes."
   
   

   While Ozzy and Hogan came from entirely different worlds, their stories remind us that innovation, adaptability, and connection are universal keys to success. Whether you’re a technician, shop owner, or industry educator, there’s always room to grow—and maybe even revolutionize your corner of the aftermarket.

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training

   In this episode, Matt Fanslow reflects on the recent passings of two cultural icons—Ozzy Osbourne and Hulk Hogan—and draws parallels between their careers and the automotive aftermarket industry. Both figures revolutionized their respective fields (music and professional wrestling) through innovation, perseverance, and an unparalleled connection with their audiences. Matt explores what we can learn from their legacies, including the importance of passion, reinvention, and recognizing opportunities outside our comfort zones.

   Key Discussion Points

   1. Ozzy Osbourne: The Accidental Pioneer of Heavy Metal

   • Ozzy’s final performance at the Power Trip festival, where he performed in immense pain, skipping pain meds to stay present.
   • How Black Sabbath (with guitarist Tony Iommi) accidentally created metal by downtuning guitars after a workplace injury.
   • The importance of appreciating contributions even if you’re not a die-hard fan.
   • The value of knowing how you’ve impacted others (like Ozzy hearing tributes before his passing).
   
   

   2. Hulk Hogan: The Man Who Made Wrestling Mainstream

   • Hogan’s physical sacrifices (spinal damage from his signature leg drop) and how wrestling is a work but not fake.
   • His ability to connect with audiences in ways no wrestler had before—comparable to Stone Cold Steve Austin and The Rock.
   • How Hogan’s heel turn (becoming a villain with the NWO) revitalized wrestling during a slump.
   • The role of timing, charisma, and reinvention in long-term success.
   
   

   3. Lessons for the Automotive Aftermarket

   • Passion & Perseverance: Like Ozzy and Hogan, success in the aftermarket requires dedication and pushing through challenges.
   • Reinvention: Hogan’s shift from hero to villain kept him relevant—how can shops adapt to stay ahead?
   • Breaking Out of Comfort Zones: Both Ozzy and Hogan expanded beyond their core careers (reality TV, movies). How can shops engage in community work, sponsorships, or other visibility-boosting activities?
   • Continuous Improvement: Getting 1% better every day compounds into major growth over time.
   
   

   4. Personal Reflections & Industry Parallels

   • Matt’s admiration for educators like Paul Danner, who revolutionized training accessibility.
   • The importance of finding the right shop culture for growth (just as Hogan thrived under Vince McMahon’s WWE expansion).
   • Why awareness of opportunities—both inside and outside the industry—is crucial.
   
   

   Notable Quotes

   • "Ozzy and Hogan didn’t just succeed in their fields—they redefined them. That’s the kind of impact we should strive for in the aftermarket."
   • "Wrestling isn’t fake; it’s a performance with real consequences. Same goes for our work—every repair matters."
   • "If you improve by just 0.33% every day, you’ll be 100% better in a year. Small steps lead to big changes."
   
   

   While Ozzy and Hogan came from entirely different worlds, their stories remind us that innovation, adaptability, and connection are universal keys to success. Whether you’re a technician, shop owner, or industry educator, there’s always room to grow—and maybe even revolutionize your corner of the aftermarket.

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>f0be4443-ee27-437e-8b4c-e29849049622Wed, 30 Jul 2025 00:15:00 -040030:44falsefull195195What We Can Learn From Jurassic Park [E194]Thanks to our Partner, NAPA Autotech Training

   Matt Fanslow dives into an unexpected but fascinating comparison between Jurassic Park and the auto repair industry, exploring themes of chaos theory, unintended consequences, and the importance of foundational knowledge. Drawing parallels from the iconic film (and Michael Crichton’s novels), Matt discusses how small decisions—like cutting corners or skipping fundamentals—can lead to big, unpredictable outcomes in business, careers, and life.

   Key Topics Discussed:

   "Your Scientists Were So Preoccupied With Whether They Could, They Didn’t Stop to Think If They Should"

   • How the pursuit of innovation without foresight mirrors challenges in the automotive industry.
   • The dangers of prioritizing profit or speed over sustainability and safety.
   
   

   Chaos Theory & The Butterfly Effect

   • Small, seemingly insignificant actions can have massive consequences (e.g., a poorly coded security system in Jurassic Park → dinosaur chaos).
   • Applying this to business: How initial conditions (hiring, training, ethics) shape long-term success or failure.
   
   

   The Perils of Skipping Fundamentals

   • Ian Malcolm’s critique in Jurassic Park: "You stood on the shoulders of giants but never learned the underlying theory."
   • Why technicians can’t jump straight to advanced diagnostics (e.g., lab scopes) without mastering electrical fundamentals.
   • "Fundamental ≠ easy. It’s the foundation everything else relies on."
   
   

   Unintended Consequences in Auto Repair

   • Nedry’s sabotage: How underpaying for critical services (e.g., software, training) backfires.
   • Diet analogy: One unhealthy choice can undermine progress—just like one overlooked repair detail can lead to comebacks.
   
   

   Awareness & the "Little Things"

   • The importance of paying attention to details in workflows, customer service, and team dynamics.
   • Why hindsight often reveals blind spots—and how to cultivate proactive awareness.
   
   

   Notable Quotes:

   • "Chaos theory isn’t about randomness—it’s about how tiny, early decisions create unpredictable outcomes."
   • "You can’t win the lottery without buying a ticket, but you also can’t master diagnostics without understanding electricity."
   • "Respect the journey. Mastery isn’t just about skill; it’s about humility and earned wisdom."
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training

   Matt Fanslow dives into an unexpected but fascinating comparison between Jurassic Park and the auto repair industry, exploring themes of chaos theory, unintended consequences, and the importance of foundational knowledge. Drawing parallels from the iconic film (and Michael Crichton’s novels), Matt discusses how small decisions—like cutting corners or skipping fundamentals—can lead to big, unpredictable outcomes in business, careers, and life.

   Key Topics Discussed:

   "Your Scientists Were So Preoccupied With Whether They Could, They Didn’t Stop to Think If They Should"

   • How the pursuit of innovation without foresight mirrors challenges in the automotive industry.
   • The dangers of prioritizing profit or speed over sustainability and safety.
   
   

   Chaos Theory & The Butterfly Effect

   • Small, seemingly insignificant actions can have massive consequences (e.g., a poorly coded security system in Jurassic Park → dinosaur chaos).
   • Applying this to business: How initial conditions (hiring, training, ethics) shape long-term success or failure.
   
   

   The Perils of Skipping Fundamentals

   • Ian Malcolm’s critique in Jurassic Park: "You stood on the shoulders of giants but never learned the underlying theory."
   • Why technicians can’t jump straight to advanced diagnostics (e.g., lab scopes) without mastering electrical fundamentals.
   • "Fundamental ≠ easy. It’s the foundation everything else relies on."
   
   

   Unintended Consequences in Auto Repair

   • Nedry’s sabotage: How underpaying for critical services (e.g., software, training) backfires.
   • Diet analogy: One unhealthy choice can undermine progress—just like one overlooked repair detail can lead to comebacks.
   
   

   Awareness & the "Little Things"

   • The importance of paying attention to details in workflows, customer service, and team dynamics.
   • Why hindsight often reveals blind spots—and how to cultivate proactive awareness.
   
   

   Notable Quotes:

   • "Chaos theory isn’t about randomness—it’s about how tiny, early decisions create unpredictable outcomes."
   • "You can’t win the lottery without buying a ticket, but you also can’t master diagnostics without understanding electricity."
   • "Respect the journey. Mastery isn’t just about skill; it’s about humility and earned wisdom."
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>d7809176-c04d-44fb-9beb-1567a4145314Wed, 23 Jul 2025 00:15:00 -040021:26falsefull194194Music, Metal, and Shop Morale [E193]Thanks to our Partner, NAPA Autotech Training

   Episode Highlights:

   Metal Music & Culture

   • Matt opens with a quote from the documentary Metal: A Headbanger’s Journey by Sam Dunn, discussing how metal celebrates what society often denies and why it remains a culture of outsiders.
   • Shares his experience attending the Summer of Loud festival with his 10-year-old son, Christian, where they saw The Devil Wears Prada, Beartooth, I Prevail, Killswitch Engage, and Parkway Drive.
   • Reflects on the positive atmosphere at metal concerts, breaking stereotypes about metal fans being angry or self-centered.
   
   

   Christian’s Guitar Performance

   • Christian, who has been taking guitar lessons for a few months, performed a medley at the Universal Music Center’s music fest in Red Wing, Minnesota.
   • His set included:
   • Eruption & Ain’t Talkin’ ‘Bout Love (Van Halen)
   • Seek & Destroy & Master of Puppets (Metallica)
   • Careless Whisper (Wham!)
   • The crowd’s reaction shifted from curiosity to excitement as he played, proving his talent and stage presence.
   
   

   Listener Questions Answered

   • "What do terms like ‘putting someone over’ or ‘getting a pop’ mean?"
   • Matt explains these are wrestling terms borrowed from pro wrestling lingo:
   • "Putting someone over" = Making someone look good (e.g., helping them win or appear strong).
   • "Getting a pop" = Eliciting a big reaction from the crowd (cheers or boos).
   • "Kayfabe" = Maintaining the illusion that wrestling is real.
   • He clarifies that while wrestling outcomes are scripted (a work), the physical toll is very real.
   • "What are the music rules in your shop?"
   • No strict rules—each bay has its own stereo.
   • Genres range from metal to country to golden oldies, depending on who’s working.
   • The shop’s soundproofing means customers never hear the music, so anything goes.
   • (Matt jokes that if there were a rule, it’d be: "We play both kinds of music—heavy and metal.")
   • "Is your shop air-conditioned?"
   • Yes! They installed A/C last summer, and it’s been a game-changer for morale and productivity.
   • Before A/C, the heat and humidity drained energy by mid-afternoon.
   • Now, production stays high, attitudes are better, and it’s a major perk for attracting talent.
   • Matt quotes a competitor: "If anything ever happens to our A/C, we’re getting a bigger one."
   
   

   Final Thoughts

   • Encourages listeners to challenge stereotypes—whether in the automotive industry or music scenes.
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training

   Episode Highlights:

   Metal Music & Culture

   • Matt opens with a quote from the documentary Metal: A Headbanger’s Journey by Sam Dunn, discussing how metal celebrates what society often denies and why it remains a culture of outsiders.
   • Shares his experience attending the Summer of Loud festival with his 10-year-old son, Christian, where they saw The Devil Wears Prada, Beartooth, I Prevail, Killswitch Engage, and Parkway Drive.
   • Reflects on the positive atmosphere at metal concerts, breaking stereotypes about metal fans being angry or self-centered.
   
   

   Christian’s Guitar Performance

   • Christian, who has been taking guitar lessons for a few months, performed a medley at the Universal Music Center’s music fest in Red Wing, Minnesota.
   • His set included:
   • Eruption & Ain’t Talkin’ ‘Bout Love (Van Halen)
   • Seek & Destroy & Master of Puppets (Metallica)
   • Careless Whisper (Wham!)
   • The crowd’s reaction shifted from curiosity to excitement as he played, proving his talent and stage presence.
   
   

   Listener Questions Answered

   • "What do terms like ‘putting someone over’ or ‘getting a pop’ mean?"
   • Matt explains these are wrestling terms borrowed from pro wrestling lingo:
   • "Putting someone over" = Making someone look good (e.g., helping them win or appear strong).
   • "Getting a pop" = Eliciting a big reaction from the crowd (cheers or boos).
   • "Kayfabe" = Maintaining the illusion that wrestling is real.
   • He clarifies that while wrestling outcomes are scripted (a work), the physical toll is very real.
   • "What are the music rules in your shop?"
   • No strict rules—each bay has its own stereo.
   • Genres range from metal to country to golden oldies, depending on who’s working.
   • The shop’s soundproofing means customers never hear the music, so anything goes.
   • (Matt jokes that if there were a rule, it’d be: "We play both kinds of music—heavy and metal.")
   • "Is your shop air-conditioned?"
   • Yes! They installed A/C last summer, and it’s been a game-changer for morale and productivity.
   • Before A/C, the heat and humidity drained energy by mid-afternoon.
   • Now, production stays high, attitudes are better, and it’s a major perk for attracting talent.
   • Matt quotes a competitor: "If anything ever happens to our A/C, we’re getting a bigger one."
   
   

   Final Thoughts

   • Encourages listeners to challenge stereotypes—whether in the automotive industry or music scenes.
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>906ca3da-bca7-4761-904b-117b9d96254cWed, 16 Jul 2025 00:15:00 -040026:30falsefull193193Titan Sub, Challenger, and Data [E192]Thanks to our Partner, NAPA Autotech Training

   In this thought-provoking episode, Matt Fanslow draws parallels between the tragic failures of the Titan submersible and the Space Shuttle Challenger and the common pitfalls in the automotive aftermarket industry. He discusses how ignoring expert advice, dismissing data, and letting ego drive decisions can lead to catastrophic consequences—whether in deep-sea exploration, space travel, or running a repair shop.

   Matt reflects on the importance of heeding warning signs, fostering a culture of curiosity, and making data-driven decisions to ensure business success and safety. He also shares insights on leadership, accountability, and the dangers of the Dunning-Kruger effect in automotive repair.

   Key Topics Discussed:

   The Titan Sub Tragedy

   • How ignoring engineering warnings led to disaster.
   • The dangers of cutting corners for cost savings.
   • Parallels to shops ignoring best practices in repairs.
   
   

   The Challenger Disaster

   • Overlooking expert concerns for the sake of progress.
   • The human cost of preventable failures.
   
   

   Ego & Ignoring Data in the Aftermarket

   • Why shop owners/managers dismiss KPIs and expert advice.
   • The dangers of "This is how we’ve always done it" thinking.
   • Case studies of shops that succeed vs. those that struggle.
   
   

   Dunning-Kruger Effect in Automotive Repair

   • How overconfidence leads to mistakes.
   • The importance of continuous learning and humility.
   
   

   Leadership & Accountability

   • Why fear and ego hold businesses back.
   • How to foster a culture of improvement.
   
   

   Final Thoughts & Takeaways

   • The importance of data-driven decisions.
   • Encouragement to seek training and mentorship.
   
   

   Notable Quotes:

   • "Ignoring warning signs—whether in deep-sea exploration or auto repair—leads to failure. The data is there; we just have to look at it."
   • "Ego and fear are the two biggest roadblocks to success in this industry."
   • "If your shop is struggling, the first question should be: Are we ignoring the experts and the data?"
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training

   In this thought-provoking episode, Matt Fanslow draws parallels between the tragic failures of the Titan submersible and the Space Shuttle Challenger and the common pitfalls in the automotive aftermarket industry. He discusses how ignoring expert advice, dismissing data, and letting ego drive decisions can lead to catastrophic consequences—whether in deep-sea exploration, space travel, or running a repair shop.

   Matt reflects on the importance of heeding warning signs, fostering a culture of curiosity, and making data-driven decisions to ensure business success and safety. He also shares insights on leadership, accountability, and the dangers of the Dunning-Kruger effect in automotive repair.

   Key Topics Discussed:

   The Titan Sub Tragedy

   • How ignoring engineering warnings led to disaster.
   • The dangers of cutting corners for cost savings.
   • Parallels to shops ignoring best practices in repairs.
   
   

   The Challenger Disaster

   • Overlooking expert concerns for the sake of progress.
   • The human cost of preventable failures.
   
   

   Ego & Ignoring Data in the Aftermarket

   • Why shop owners/managers dismiss KPIs and expert advice.
   • The dangers of "This is how we’ve always done it" thinking.
   • Case studies of shops that succeed vs. those that struggle.
   
   

   Dunning-Kruger Effect in Automotive Repair

   • How overconfidence leads to mistakes.
   • The importance of continuous learning and humility.
   
   

   Leadership & Accountability

   • Why fear and ego hold businesses back.
   • How to foster a culture of improvement.
   
   

   Final Thoughts & Takeaways

   • The importance of data-driven decisions.
   • Encouragement to seek training and mentorship.
   
   

   Notable Quotes:

   • "Ignoring warning signs—whether in deep-sea exploration or auto repair—leads to failure. The data is there; we just have to look at it."
   • "Ego and fear are the two biggest roadblocks to success in this industry."
   • "If your shop is struggling, the first question should be: Are we ignoring the experts and the data?"
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>1a6b88c3-def2-456a-9391-df472c37afa2Wed, 09 Jul 2025 00:15:00 -040020:50falsefull192192Why Do We Really Use EGR? [E191]Thanks to our Partner, NAPA Autotech Training

   In this technical deep-dive, Matt Fanslow tackles the misconceptions surrounding Exhaust Gas Recirculation (EGR) in modern engines. Far from just a NOx-reduction tool, EGR plays a critical role in thermal efficiency, throttling losses, and combustion control. Matt dismantles common myths (like "lean burns hotter") and explains why engineers use EGR—even as technology evolves.

   Key Topics Covered

   EGR’s Real Purpose

   • Beyond NOx reduction: How inert exhaust gases slow flame fronts, improve thermal efficiency, and reduce throttling losses.
   • Why lean air/fuel ratios don’t burn hotter—but can still cook exhaust valves.
   
   

   Throttling Losses & Efficiency

   • How EGR allows wider throttle openings, reducing engine workload and boosting fuel economy.
   • The link between EGR, Atkinson/Miller cycles, and extended combustion push.
   
   

   Internal EGR & Valve Timing

   • Modern engines use cam phasing to trap exhaust gases, creating insulating "pockets" that reduce heat loss to cylinder walls.
   • SAE paper highlights: HCCI engines, controlled auto-ignition, and residual gas effects.
   
   

   Why This Matters for Technicians

   • Understanding EGR helps diagnose drivability issues, software updates, and emission failures.
   • Matt’s rabbit-hole warning: Complexity is growing, but so are diagnostic opportunities.
   
   

   Notable Quotes

   • "Lean air/fuel ratios burn longer, not hotter—that’s why exhaust valves fry."
   • "EGR isn’t just about emissions; it’s about making the engine work smarter, not harder."
   • "The more you know why engineers do something, the better you’ll diagnose it."
   
   

   Resources & References

   • SAE Papers (Available at sae.org):
   • Lean Burn SI Engines: NOx Control via Air/Fuel Ratio Modulation (2017)
   • Impact of Valve Timing on Cold Start Emissions in GDI Engines (2019)
   • Effects of Valve Timing on Residual Gas, Combustion, and Heat Transfer (2009)
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training

   In this technical deep-dive, Matt Fanslow tackles the misconceptions surrounding Exhaust Gas Recirculation (EGR) in modern engines. Far from just a NOx-reduction tool, EGR plays a critical role in thermal efficiency, throttling losses, and combustion control. Matt dismantles common myths (like "lean burns hotter") and explains why engineers use EGR—even as technology evolves.

   Key Topics Covered

   EGR’s Real Purpose

   • Beyond NOx reduction: How inert exhaust gases slow flame fronts, improve thermal efficiency, and reduce throttling losses.
   • Why lean air/fuel ratios don’t burn hotter—but can still cook exhaust valves.
   
   

   Throttling Losses & Efficiency

   • How EGR allows wider throttle openings, reducing engine workload and boosting fuel economy.
   • The link between EGR, Atkinson/Miller cycles, and extended combustion push.
   
   

   Internal EGR & Valve Timing

   • Modern engines use cam phasing to trap exhaust gases, creating insulating "pockets" that reduce heat loss to cylinder walls.
   • SAE paper highlights: HCCI engines, controlled auto-ignition, and residual gas effects.
   
   

   Why This Matters for Technicians

   • Understanding EGR helps diagnose drivability issues, software updates, and emission failures.
   • Matt’s rabbit-hole warning: Complexity is growing, but so are diagnostic opportunities.
   
   

   Notable Quotes

   • "Lean air/fuel ratios burn longer, not hotter—that’s why exhaust valves fry."
   • "EGR isn’t just about emissions; it’s about making the engine work smarter, not harder."
   • "The more you know why engineers do something, the better you’ll diagnose it."
   
   

   Resources & References

   • SAE Papers (Available at sae.org):
   • Lean Burn SI Engines: NOx Control via Air/Fuel Ratio Modulation (2017)
   • Impact of Valve Timing on Cold Start Emissions in GDI Engines (2019)
   • Effects of Valve Timing on Residual Gas, Combustion, and Heat Transfer (2009)
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>bae809c5-c7fa-4e0c-974f-a48ffaae7ae2Wed, 02 Jul 2025 00:15:00 -040020:58falsefull191191Beyond the Oil Change: What I Learned at the Quick Lube [E190]Thanks to our Partner, NAPA Autotech Training

   Key Discussion Points:

   Introduction & Personal Anecdote

   • Explains his motivation for visiting a quick lube shop: to observe different shop practices and customer experiences.
   
   

   The Quick Lube Experience

   • Initial Interaction: Shop employee questions the high mileage (300,000) on Matt’s Honda and suggests a possible engine replacement.
   • Upsell attempts begin immediately, including high-mileage oil with unverified fuel economy benefits.
   • Air Filter Upsell: Employee claims a dirty air filter significantly impacts fuel economy—Matt debunks this myth, citing modern mass airflow sensor engines.
   • Notes that restricted air filters may improve fuel economy or have no effect.
   • Cabin Air Filter Incident: Employee misgenders Matt’s son (who has long hair) while accessing the glove box.
   • Matt critiques the approach, suggesting gender-neutral language when interacting with customers.
   • Coolant Flush Upsell: Employee claims the coolant should be flushed annually (without evidence) and criticizes another shop’s pricing.
   • Matt finds this tactic dishonest and unprofessional, especially without knowing the specifics of the previous service.
   
   

   Industry Critiques & Observations

   • Upselling Tactics: Questions whether misleading claims (e.g., air filters hurting fuel economy) stem from lack of training or corporate policy.
   • Criticizes the focus on commission over honesty.
   • Bashing Competitors: Disapproves of shops disparaging others based solely on price without understanding service details.
   • Argues this erodes customer trust and harms the industry long-term.
   • Customer Interaction: Highlights the importance of transparency and avoiding gender assumptions.
   • Reflects on whether exaggerated "skill level" claims (e.g., "this was really hard to do") build customer confidence or backfire.
   
   

   Listener Engagement

   • Asks listeners to share their experiences:
   • Have you visited other shops as a "regular customer"? What did you observe?
   • Do you reveal your industry background, or play along to see how you’re treated?
   • How do you handle unethical practices when you encounter them?
   
   

   Closing Thoughts

   • Reiterates refusal to badmouth competitors or compete on price alone.
   • Advocates for integrity, proper training, and focusing on quality repairs.
   
   

   Call to Action:

   • Share your stories: Email Matt at matthewfanslowpodcast@gmail.com or message via Facebook.
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training

   Key Discussion Points:

   Introduction & Personal Anecdote

   • Explains his motivation for visiting a quick lube shop: to observe different shop practices and customer experiences.
   
   

   The Quick Lube Experience

   • Initial Interaction: Shop employee questions the high mileage (300,000) on Matt’s Honda and suggests a possible engine replacement.
   • Upsell attempts begin immediately, including high-mileage oil with unverified fuel economy benefits.
   • Air Filter Upsell: Employee claims a dirty air filter significantly impacts fuel economy—Matt debunks this myth, citing modern mass airflow sensor engines.
   • Notes that restricted air filters may improve fuel economy or have no effect.
   • Cabin Air Filter Incident: Employee misgenders Matt’s son (who has long hair) while accessing the glove box.
   • Matt critiques the approach, suggesting gender-neutral language when interacting with customers.
   • Coolant Flush Upsell: Employee claims the coolant should be flushed annually (without evidence) and criticizes another shop’s pricing.
   • Matt finds this tactic dishonest and unprofessional, especially without knowing the specifics of the previous service.
   
   

   Industry Critiques & Observations

   • Upselling Tactics: Questions whether misleading claims (e.g., air filters hurting fuel economy) stem from lack of training or corporate policy.
   • Criticizes the focus on commission over honesty.
   • Bashing Competitors: Disapproves of shops disparaging others based solely on price without understanding service details.
   • Argues this erodes customer trust and harms the industry long-term.
   • Customer Interaction: Highlights the importance of transparency and avoiding gender assumptions.
   • Reflects on whether exaggerated "skill level" claims (e.g., "this was really hard to do") build customer confidence or backfire.
   
   

   Listener Engagement

   • Asks listeners to share their experiences:
   • Have you visited other shops as a "regular customer"? What did you observe?
   • Do you reveal your industry background, or play along to see how you’re treated?
   • How do you handle unethical practices when you encounter them?
   
   

   Closing Thoughts

   • Reiterates refusal to badmouth competitors or compete on price alone.
   • Advocates for integrity, proper training, and focusing on quality repairs.
   
   

   Call to Action:

   • Share your stories: Email Matt at matthewfanslowpodcast@gmail.com or message via Facebook.
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>abde51d5-ec53-4b8b-b58e-8d7f351c8067Wed, 25 Jun 2025 00:15:00 -040021:24falsefull190190Analysis of the 2025 WrenchWay Technician Survey [E189]Thanks to our Partner, NAPA Autotech Training

   Key Takeaways:

   Survey Demographics & Limitations

   • Skewed Representation: 62% of respondents had 20+ years of experience, while entry-level and mid-career techs were underrepresented. Geographically, responses were heavy in the East/Midwest but sparse in central/western U.S.
   • ASE Certification Bias: 80% of respondents held ASE certifications, contrasting with the broader industry (only ~25% of U.S. technicians are ASE-certified). Fanslow urges broader participation for accurate data.
   
   

   What Technicians Want

   • Proper shop equipment (87%) – Includes OE tools (e.g., GTS+ for Toyota/Honda), ADAS calibration tools, and powertrain tables 210.
   • Paid vacation (83%) and retirement plans (72%) – Fanslow notes ambiguity in definitions (e.g., weeks offered) and calls for industry standardization.
   • Paid training (65%) – Despite high demand, many techs underutilize training opportunities.
   • Hourly/salary (majority) > hourly + production bonus (25%) > flat rate (20%). Fanslow attributes this to desire for stability, especially in rust-prone regions where labor guides may be unrealistic.
   
   

   Industry Pain Points

   • Low Satisfaction: Only 49% would recommend their shop to a friend. Poor communication (30% approval) and inadequate mentorship (<30%) are key issues.
   • Urgent Needs: Higher pay (78%) – Fanslow advocates for cost-of-living-adjusted wages over raw dollar comparisons.
   • Better benefits, tool allowances, and management (13–14%) – Vague but critical for retention.
   
   

   Call to Action

   • Increase Survey Participation: Fanslow urges technicians to join WrenchWay (free) to amplify diverse voices, especially from underrepresented regions/experience levels.
   • Shop Owner Accountability: Recommends transparent conversations about compensation, equipment, and mentorship programs to address dissatisfaction.
   
   

   Notable Quotes

   • “4700 respondents is impressive, but in a field of 800,000 technicians, it’s hardly a scratch.” – Matt Fanslow
   • “If you’re not paying attention to cost-of-living-adjusted wages, you’re missing the point.” – Matt Fanslow
   
   

   Actionable Insights

   • For Technicians: Join WrenchWay to contribute to future surveys. Advocate for clear career paths and training at your shop.
   • For Shop Owners: Benchmark pay against local cost of living. Invest in OE tools and mentorship programs to retain talent.
   • Industry-Wide: Address communication gaps and collaborate with schools to improve perceptions of the trade (only 25% of shops support local schools).
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training

   Key Takeaways:

   Survey Demographics & Limitations

   • Skewed Representation: 62% of respondents had 20+ years of experience, while entry-level and mid-career techs were underrepresented. Geographically, responses were heavy in the East/Midwest but sparse in central/western U.S.
   • ASE Certification Bias: 80% of respondents held ASE certifications, contrasting with the broader industry (only ~25% of U.S. technicians are ASE-certified). Fanslow urges broader participation for accurate data.
   
   

   What Technicians Want

   • Proper shop equipment (87%) – Includes OE tools (e.g., GTS+ for Toyota/Honda), ADAS calibration tools, and powertrain tables 210.
   • Paid vacation (83%) and retirement plans (72%) – Fanslow notes ambiguity in definitions (e.g., weeks offered) and calls for industry standardization.
   • Paid training (65%) – Despite high demand, many techs underutilize training opportunities.
   • Hourly/salary (majority) > hourly + production bonus (25%) > flat rate (20%). Fanslow attributes this to desire for stability, especially in rust-prone regions where labor guides may be unrealistic.
   
   

   Industry Pain Points

   • Low Satisfaction: Only 49% would recommend their shop to a friend. Poor communication (30% approval) and inadequate mentorship (<30%) are key issues.
   • Urgent Needs: Higher pay (78%) – Fanslow advocates for cost-of-living-adjusted wages over raw dollar comparisons.
   • Better benefits, tool allowances, and management (13–14%) – Vague but critical for retention.
   
   

   Call to Action

   • Increase Survey Participation: Fanslow urges technicians to join WrenchWay (free) to amplify diverse voices, especially from underrepresented regions/experience levels.
   • Shop Owner Accountability: Recommends transparent conversations about compensation, equipment, and mentorship programs to address dissatisfaction.
   
   

   Notable Quotes

   • “4700 respondents is impressive, but in a field of 800,000 technicians, it’s hardly a scratch.” – Matt Fanslow
   • “If you’re not paying attention to cost-of-living-adjusted wages, you’re missing the point.” – Matt Fanslow
   
   

   Actionable Insights

   • For Technicians: Join WrenchWay to contribute to future surveys. Advocate for clear career paths and training at your shop.
   • For Shop Owners: Benchmark pay against local cost of living. Invest in OE tools and mentorship programs to retain talent.
   • Industry-Wide: Address communication gaps and collaborate with schools to improve perceptions of the trade (only 25% of shops support local schools).
   
   

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>6513d875-a39b-4e0a-849c-0da6affec23fWed, 18 Jun 2025 00:15:00 -040030:06falsefull189189Ubuntu: "I Succeed Because You Succeed." [E188]Thanks to our Partner, NAPA Autotech Training

   Key Takeaways:

   Ubuntu – What It Means

   • Ubuntu is an African philosophy that translates to "I am because we are."
   • It emphasizes collective success: "I succeed because you succeed."
   • Matt discovered the concept through a documentary on the Boston Celtics.
   
   

   Lessons from the Boston Celtics

   • The Celtics’ success was built on teamwork, sacrifice, and shared goals.
   • The "Big Three" (Paul Pierce, Kevin Garnett, Ray Allen) were asked by Coach Doc Rivers: "What are you willing to give up to win?"
   • Unlike professional athletes, most employees don’t have financial security, making true teamwork harder to achieve.
   
   

   Applying Ubuntu in the Auto Repair Industry

   • Success in a shop depends on collaboration, not just individual performance.
   • Leaders must foster a culture where employees support each other’s growth.
   • Challenges:
   • Money can distort priorities—owners and employees must trust that success will be shared.
   • Transparency is key—profits should lead to better pay, equipment, and shop improvements.
   
   

   The Risk of Greed & Lack of Accountability

   • Some owners struggle to share profits even when business improves.
   • Employees may also lose integrity if incentives aren’t aligned with teamwork.
   • Solution: Clear structures (bonuses, profit-sharing) that reward collective effort.
   
   

   Building a Winning Shop Culture

   • Invest in team development—better tools, training, and processes.
   • Encourage knowledge-sharing instead of hoarding skills.
   • Success isn’t zero-sum—multiple shops can thrive without undercutting each other.
   
   

   Actionable Insights:

   For Owners/Managers:

   • Back up "team-first" talk with real profit-sharing and shop improvements.
   • Show employees how their sacrifices lead to shared rewards.
   
   

   For Technicians/Advisors:

   • Support colleagues—helping others succeed lifts the whole shop.
   • Push for transparency if incentives feel unbalanced.
   
   

   For Everyone:

   • Watch sports documentaries (like the Celtics’ story) for leadership lessons.
   • Adopt Ubuntu: "I am better because we are better."
   
   

   Listener Q&A Submission: Have a question for Matt? Email: MattFanslowPodcast@gmail.com

   Contact Information

   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training

   Key Takeaways:

   Ubuntu – What It Means

   • Ubuntu is an African philosophy that translates to "I am because we are."
   • It emphasizes collective success: "I succeed because you succeed."
   • Matt discovered the concept through a documentary on the Boston Celtics.
   
   

   Lessons from the Boston Celtics

   • The Celtics’ success was built on teamwork, sacrifice, and shared goals.
   • The "Big Three" (Paul Pierce, Kevin Garnett, Ray Allen) were asked by Coach Doc Rivers: "What are you willing to give up to win?"
   • Unlike professional athletes, most employees don’t have financial security, making true teamwork harder to achieve.
   
   

   Applying Ubuntu in the Auto Repair Industry

   • Success in a shop depends on collaboration, not just individual performance.
   • Leaders must foster a culture where employees support each other’s growth.
   • Challenges:
   • Money can distort priorities—owners and employees must trust that success will be shared.
   • Transparency is key—profits should lead to better pay, equipment, and shop improvements.
   
   

   The Risk of Greed & Lack of Accountability

   • Some owners struggle to share profits even when business improves.
   • Employees may also lose integrity if incentives aren’t aligned with teamwork.
   • Solution: Clear structures (bonuses, profit-sharing) that reward collective effort.
   
   

   Building a Winning Shop Culture

   • Invest in team development—better tools, training, and processes.
   • Encourage knowledge-sharing instead of hoarding skills.
   • Success isn’t zero-sum—multiple shops can thrive without undercutting each other.
   
   

   Actionable Insights:

   For Owners/Managers:

   • Back up "team-first" talk with real profit-sharing and shop improvements.
   • Show employees how their sacrifices lead to shared rewards.
   
   

   For Technicians/Advisors:

   • Support colleagues—helping others succeed lifts the whole shop.
   • Push for transparency if incentives feel unbalanced.
   
   

   For Everyone:

   • Watch sports documentaries (like the Celtics’ story) for leadership lessons.
   • Adopt Ubuntu: "I am better because we are better."
   
   

   Listener Q&A Submission: Have a question for Matt? Email: MattFanslowPodcast@gmail.com

   Contact Information

   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>f072adb7-70c9-4826-8e50-206f1d27db7dWed, 04 Jun 2025 00:15:00 -040023:14falsefull188188Mailbag Episode: Exhaust Gas Analyzers, Testing Catalytic Converters, and Troubleshooting ADAS [E187]Thanks to our Partner, NAPA Autotech Training

   
   

   In this episode, Matt Fanslow dives into listener-submitted questions, covering a wide range of automotive diagnostic and repair topics. From personal influences in the industry to technical advice on exhaust gas analyzers, catalytic converter testing, and ADAS calibrations, Matt shares his insights and expertise.

   1. Who Do You Try to Emulate?

   Matt reflects on the mentors and industry leaders who have shaped his approach to diagnostics and repair.

   • TV Doctors vs. Real Mentors: While he jokes about emulating fictional doctors like Hawkeye Pierce, Gregory House, and Perry Cox, Matt credits real-world experts like John Thornton, Randy Burkholder, Jim Kemper, Matthew Ragsdale, Harvey Chan, and John Riegel for their influence.
   • The Value of Deep Research: Matt highlights the importance of studying SAE documents, technical manuals, and foundational books like Internal Combustion Engine Fundamentals by John B. Heywood.
   • Thought Leaders in the Industry: He also mentions Jim Wilson (ScanShare.io), Scott Manna, and others for their diagnostic methodologies and problem-solving approaches.
   
   

   Takeaway: Success in automotive diagnostics comes from continuous learning, leveraging industry resources, and adopting best practices from experienced professionals.

   2. Exhaust Gas Analyzers – What to Look For?

   A listener asks about choosing the right exhaust gas analyzer for their shop. Matt breaks down the key features:

   • PC/Android Interface: Essential for graphing gas readings (lambda, air-fuel ratio) over time.
   • Portability: Needed for on-road testing to monitor performance under real driving conditions.
   • Fast Sample Times: Look for analyzers with low transfer delays (under 5 seconds) for accurate real-time data.
   • Cost Consideration: Expect to invest 
   • 5,000–
   • 5,000–7,000+ for a quality unit.
   
   

    Takeaway: A good exhaust gas analyzer should provide real-time data logging, lambda calculations, and portability for effective diagnostics.

   3. Testing Catalytic Converters – Temperature vs. PCM Diagnostics

   A student questions the validity of using infrared thermometers to test catalytic converters after hearing conflicting advice.

   • PCM Algorithms Are Superior: Modern vehicles use complex oxygen storage calculations—far more accurate than manual temperature checks.
   • Why Temperature Testing Falls Short:
   • A "bad" cat might still pass a temp test.
   • A "good" cat might fail due to external factors (exhaust leaks, sensor issues).
   • Best Practice: Trust OBD-II diagnostics, fuel control verification, and factory procedures over manual methods.
   
   

   Takeaway: Always verify fuel control, exhaust integrity, and PCM data before condemning a catalytic converter.

   4. ADAS Calibrations – Troubleshooting Static Windshield Camera Issues

   A technician struggles with static calibrations for windshield-mounted cameras. Matt offers troubleshooting tips:

   • Check the Windshield Glass: Aftermarket glass is a common culprit for calibration failures.
   • Lighting Conditions:
   • Too much LED glare? Try diffusers or dimming shop lights.
   • Use shipping blankets to reduce reflections on the hood/dash.
   • Target Placement: Ensure the target is positioned per OEM specs—avoid background interference.
   • RTFM (Read the Factory Manual): Always follow OEM procedures for target setup.
   
   

   Takeaway: Calibration issues often stem from glass quality, lighting, or incorrect target alignment—double-check these factors first.

   Listener Q&A Submission: Have a question for Matt? Email: MattFanslowPodcast@gmail.com

   Contact Information

   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training

   
   

   In this episode, Matt Fanslow dives into listener-submitted questions, covering a wide range of automotive diagnostic and repair topics. From personal influences in the industry to technical advice on exhaust gas analyzers, catalytic converter testing, and ADAS calibrations, Matt shares his insights and expertise.

   1. Who Do You Try to Emulate?

   Matt reflects on the mentors and industry leaders who have shaped his approach to diagnostics and repair.

   • TV Doctors vs. Real Mentors: While he jokes about emulating fictional doctors like Hawkeye Pierce, Gregory House, and Perry Cox, Matt credits real-world experts like John Thornton, Randy Burkholder, Jim Kemper, Matthew Ragsdale, Harvey Chan, and John Riegel for their influence.
   • The Value of Deep Research: Matt highlights the importance of studying SAE documents, technical manuals, and foundational books like Internal Combustion Engine Fundamentals by John B. Heywood.
   • Thought Leaders in the Industry: He also mentions Jim Wilson (ScanShare.io), Scott Manna, and others for their diagnostic methodologies and problem-solving approaches.
   
   

   Takeaway: Success in automotive diagnostics comes from continuous learning, leveraging industry resources, and adopting best practices from experienced professionals.

   2. Exhaust Gas Analyzers – What to Look For?

   A listener asks about choosing the right exhaust gas analyzer for their shop. Matt breaks down the key features:

   • PC/Android Interface: Essential for graphing gas readings (lambda, air-fuel ratio) over time.
   • Portability: Needed for on-road testing to monitor performance under real driving conditions.
   • Fast Sample Times: Look for analyzers with low transfer delays (under 5 seconds) for accurate real-time data.
   • Cost Consideration: Expect to invest 
   • 5,000–
   • 5,000–7,000+ for a quality unit.
   
   

    Takeaway: A good exhaust gas analyzer should provide real-time data logging, lambda calculations, and portability for effective diagnostics.

   3. Testing Catalytic Converters – Temperature vs. PCM Diagnostics

   A student questions the validity of using infrared thermometers to test catalytic converters after hearing conflicting advice.

   • PCM Algorithms Are Superior: Modern vehicles use complex oxygen storage calculations—far more accurate than manual temperature checks.
   • Why Temperature Testing Falls Short:
   • A "bad" cat might still pass a temp test.
   • A "good" cat might fail due to external factors (exhaust leaks, sensor issues).
   • Best Practice: Trust OBD-II diagnostics, fuel control verification, and factory procedures over manual methods.
   
   

   Takeaway: Always verify fuel control, exhaust integrity, and PCM data before condemning a catalytic converter.

   4. ADAS Calibrations – Troubleshooting Static Windshield Camera Issues

   A technician struggles with static calibrations for windshield-mounted cameras. Matt offers troubleshooting tips:

   • Check the Windshield Glass: Aftermarket glass is a common culprit for calibration failures.
   • Lighting Conditions:
   • Too much LED glare? Try diffusers or dimming shop lights.
   • Use shipping blankets to reduce reflections on the hood/dash.
   • Target Placement: Ensure the target is positioned per OEM specs—avoid background interference.
   • RTFM (Read the Factory Manual): Always follow OEM procedures for target setup.
   
   

   Takeaway: Calibration issues often stem from glass quality, lighting, or incorrect target alignment—double-check these factors first.

   Listener Q&A Submission: Have a question for Matt? Email: MattFanslowPodcast@gmail.com

   Contact Information

   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>a49e2989-685c-4f2d-b149-7c9a0b08864cWed, 28 May 2025 00:15:00 -040023:29falsefull187187Reverse Benchmarking: Learning From What Others Do Poorly [E186]Thanks to our Partner, NAPA Autotech Training

   Key Discussion Points:

   What is Reverse Benchmarking?

   • Traditional benchmarking focuses on studying what competitors do well, but reverse benchmarking involves analyzing what they do poorly and capitalizing on those weaknesses.
   • Two interpretations:
   • Looking at other industries for innovative ideas (e.g., team-building activities from tech companies).
   • Example: Some shops now adopt spontaneous team outings (baseball games, go-karting) inspired by Silicon Valley culture.
   • Staying within the automotive industry to identify gaps in competitors' customer experience or service offerings.
   
   

   Applying Reverse Benchmarking in Auto Repair

   • Customer Experience:
   • Visit competitor shops (dealerships, independents) and note flaws—uncomfortable waiting room chairs, poor TV choices, limited snack/drink options.
   • Actionable Fixes: Upgrade seating, offer neutral TV content (e.g., Joy of Painting), provide filtered water instead of plastic bottles.
   • Market Gaps:
   • If competitors specialize in European cars (like Seth Thorson’s shop), consider specializing in underserved markets (e.g., Asian brands like Hyundai, Kia, Nissan).
   • Focus on services competitors avoid (advanced diagnostics, programming, driveline work).
   
   

   Technician-Level Reverse Benchmarking

   • In a shop with a star "R&R tech," instead of competing directly, fill gaps (e.g., diagnostics, electrical troubleshooting) to become indispensable.
   • "See a need, fill a need"—position yourself as the go-to for overlooked but critical tasks.
   
   

   Why It Works

   • Creates a unique value proposition—whether for customers (better experience) or employers (specialized skills).
   • Helps shops stand out in saturated markets by addressing unmet needs.
   
   

   Final Thoughts:

   • Reverse benchmarking isn’t new, but it’s underutilized in automotive.
   • Whether you’re a shop owner, manager, or tech, observing competitors’ weaknesses can reveal opportunities for growth.
   
   

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training

   Key Discussion Points:

   What is Reverse Benchmarking?

   • Traditional benchmarking focuses on studying what competitors do well, but reverse benchmarking involves analyzing what they do poorly and capitalizing on those weaknesses.
   • Two interpretations:
   • Looking at other industries for innovative ideas (e.g., team-building activities from tech companies).
   • Example: Some shops now adopt spontaneous team outings (baseball games, go-karting) inspired by Silicon Valley culture.
   • Staying within the automotive industry to identify gaps in competitors' customer experience or service offerings.
   
   

   Applying Reverse Benchmarking in Auto Repair

   • Customer Experience:
   • Visit competitor shops (dealerships, independents) and note flaws—uncomfortable waiting room chairs, poor TV choices, limited snack/drink options.
   • Actionable Fixes: Upgrade seating, offer neutral TV content (e.g., Joy of Painting), provide filtered water instead of plastic bottles.
   • Market Gaps:
   • If competitors specialize in European cars (like Seth Thorson’s shop), consider specializing in underserved markets (e.g., Asian brands like Hyundai, Kia, Nissan).
   • Focus on services competitors avoid (advanced diagnostics, programming, driveline work).
   
   

   Technician-Level Reverse Benchmarking

   • In a shop with a star "R&R tech," instead of competing directly, fill gaps (e.g., diagnostics, electrical troubleshooting) to become indispensable.
   • "See a need, fill a need"—position yourself as the go-to for overlooked but critical tasks.
   
   

   Why It Works

   • Creates a unique value proposition—whether for customers (better experience) or employers (specialized skills).
   • Helps shops stand out in saturated markets by addressing unmet needs.
   
   

   Final Thoughts:

   • Reverse benchmarking isn’t new, but it’s underutilized in automotive.
   • Whether you’re a shop owner, manager, or tech, observing competitors’ weaknesses can reveal opportunities for growth.
   
   

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>af4dc62c-56a0-4d6e-a854-c3b1fbf0a545Wed, 21 May 2025 00:15:00 -040019:42falsefull186186The Hidden Advantages of ADHD [E185]Thanks to our Partner, NAPA Autotech Training

   Matt Fanslow discusses ADHD (Attention Deficit Hyperactivity Disorder), which he refers to as a neurodivergent condition. He highlights the negative aspects of the condition, such as inattentiveness, hyperactivity, and impulsivity, but also emphasizes the positive "superpowers" associated with it, including hyperfocus, creativity, problem-solving, empathy, and high energy levels. Fanslow suggests these positive traits can be particularly beneficial in the automotive industry and encourages listeners to seek support and potential treatment, while also discussing the nuances and evolving perspectives on ADHD diagnosis and management, including the role of medication and alternative strategies.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training

   Matt Fanslow discusses ADHD (Attention Deficit Hyperactivity Disorder), which he refers to as a neurodivergent condition. He highlights the negative aspects of the condition, such as inattentiveness, hyperactivity, and impulsivity, but also emphasizes the positive "superpowers" associated with it, including hyperfocus, creativity, problem-solving, empathy, and high energy levels. Fanslow suggests these positive traits can be particularly beneficial in the automotive industry and encourages listeners to seek support and potential treatment, while also discussing the nuances and evolving perspectives on ADHD diagnosis and management, including the role of medication and alternative strategies.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>9e6eff46-a943-4960-a47e-93c934291feeWed, 14 May 2025 00:15:00 -040022:27falsefull185185Jeepers Creepers [E184]Thanks to our Partner, NAPA Autotech Training

   Key Points & Takeaways:

   The Problem:

   • A 2023 Jeep Grand Cherokee (collision repair) came in with blind spot warning and parking aid malfunction lights on.
   • No functionality in either system post-repair.
   
   

   Initial Diagnosis:

   • Verified the concern (instrument cluster lit up with warnings).
   • Used an aftermarket scan tool (Snap-on Ultra) and found:
   • ADAS control module had multiple DTCs for open/short circuits on all radar sensors.
   • Parking aid module had similar codes for ultrasonic sensors.
   • Vehicle was hit in the passenger rear, leading to replacement of the bumper, harness, and rear hatch.
   
   

   Suspected Causes:

   • Blown fuse (common culprit for multiple system failures).
   • Crushed/damaged wiring harness (common after collisions).
   • Module failure due to impact.
   
   

   Testing & Findings:

   • Checked power and ground at the ADAS module—all good.
   • Inspected wiring harness for damage (no visible issues).
   • Critical Clue: Wire colors didn’t match the schematic.
   • Initially dismissed as a common schematic error.
   • Later realized the entire harness was installed backward (left/right sides flipped).
   
   

   The Fix:

   • Flipped the harness and radar modules to their correct positions.
   • All codes cleared except two for the blind spot radars—turned out they were also swapped.
   • After correction, all systems worked perfectly.
   
   

   Lessons Learned:

   • Don’t get stuck in a diagnostic rabbit hole. Good techs pivot when clues don’t add up.
   • Man-made problems can be the trickiest. Always verify previous work (especially after collisions).
   • Wire color discrepancies matter. Even if schematics are often wrong, they can reveal bigger issues.
   • "Slow down to speed up." Rushing leads to wasted time; methodical checks save hours.
   
   

   Final Thoughts:

   • Awareness is key. Catch yourself when fixating on one theory.
   • Experience can work against you. Stay open to new clues, even if they conflict with past patterns.
   
   

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training

   Key Points & Takeaways:

   The Problem:

   • A 2023 Jeep Grand Cherokee (collision repair) came in with blind spot warning and parking aid malfunction lights on.
   • No functionality in either system post-repair.
   
   

   Initial Diagnosis:

   • Verified the concern (instrument cluster lit up with warnings).
   • Used an aftermarket scan tool (Snap-on Ultra) and found:
   • ADAS control module had multiple DTCs for open/short circuits on all radar sensors.
   • Parking aid module had similar codes for ultrasonic sensors.
   • Vehicle was hit in the passenger rear, leading to replacement of the bumper, harness, and rear hatch.
   
   

   Suspected Causes:

   • Blown fuse (common culprit for multiple system failures).
   • Crushed/damaged wiring harness (common after collisions).
   • Module failure due to impact.
   
   

   Testing & Findings:

   • Checked power and ground at the ADAS module—all good.
   • Inspected wiring harness for damage (no visible issues).
   • Critical Clue: Wire colors didn’t match the schematic.
   • Initially dismissed as a common schematic error.
   • Later realized the entire harness was installed backward (left/right sides flipped).
   
   

   The Fix:

   • Flipped the harness and radar modules to their correct positions.
   • All codes cleared except two for the blind spot radars—turned out they were also swapped.
   • After correction, all systems worked perfectly.
   
   

   Lessons Learned:

   • Don’t get stuck in a diagnostic rabbit hole. Good techs pivot when clues don’t add up.
   • Man-made problems can be the trickiest. Always verify previous work (especially after collisions).
   • Wire color discrepancies matter. Even if schematics are often wrong, they can reveal bigger issues.
   • "Slow down to speed up." Rushing leads to wasted time; methodical checks save hours.
   
   

   Final Thoughts:

   • Awareness is key. Catch yourself when fixating on one theory.
   • Experience can work against you. Stay open to new clues, even if they conflict with past patterns.
   
   

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>1696c029-ee5b-4386-96f7-5261a3ef1479Wed, 30 Apr 2025 00:15:00 -040023:02falsefull184184Programming Update [E183]Thanks to our Partner, NAPA Autotech Training

   Should a shop use factory tools or generic J2534 interfaces for programming?

   What are the computer hardware considerations for vehicle programming?

   What are the best ways for technicians to learn more about vehicle programming and improve their skills?

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training

   Should a shop use factory tools or generic J2534 interfaces for programming?

   What are the computer hardware considerations for vehicle programming?

   What are the best ways for technicians to learn more about vehicle programming and improve their skills?

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>4dd6a260-f47b-45a6-867e-524ca81dfbdfWed, 23 Apr 2025 00:15:00 -040029:08falsefull183183John Thornton Part 2 [E182]Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>654680d1-9663-4753-adba-6457e1163f37Wed, 16 Apr 2025 00:15:00 -040051:17falsefull182182John Thornton Part 1 [E181]Thanks to our Partner, NAPA Autotech Training

   Diagnosing the Aftermarket A to Z website

   Show Notes:

   Introduction & Sponsor Message

   • Sponsored by NAPA AutoTech Training – Helping shops turn general technicians into profitable team members.
   • Matt introduces John Thornton, a highly respected instructor and presenter in the automotive industry.
   
   

   Early Days & Mentorship

   • Matt and John reminisce about their first meeting in January 2020 at a training event in Minneapolis.
   • John’s early influence through his Underhood Service Magazine columns, which shaped Matt’s diagnostic approach.
   • Key articles that impacted Matt:
   • Trigger Modes (Auto vs. Normal/Lab)
   • In-Cylinder Pressure Testing (using a Fluke PV-350 transducer)
   • Current Probe Diagnostics (Fluke ADI-110S)
   
   

   Diagnostic Awakenings

   • John’s guidance helped Matt diagnose a shorting fuel injector on a 1987 Chrysler Conquest Turbo, leading to a deeper understanding of inductive kick.
   • Importance of post-repair testing to solidify learning.
   
   

   Documentation & Knowledge Sharing

   • John’s method of annotating wiring diagrams and keeping physical file cabinets for quick reference.
   • Transition from paper-based documentation to digital tools (e.g., PicoScope’s annotation features).
   
   

   Evolution of Service Information

   • From Chilton/Motor manuals to Mitchell on Demand (disc-based) to modern OEM online portals (Toyota, Chrysler, BMW).
   • The power of hyperlinked wiring diagrams and 3D connector views in OEM service info.
   
   

   Training & Public Speaking

   • John’s philosophy on preparation: Rehearsing presentations multiple times to ensure smooth delivery.
   • Handling technical difficulties (e.g., projector failures) by staying adaptable.
   • Encouraging techs to share knowledge through platforms like Vision Hi-Tech Training & Expo.
   
   

   Teaser for Part 2

   • Next episode dives deeper into CAN bus diagnostics, multiair systems, and more training insights.
   
   

   Key Takeaways:

   • Diagnostic growth comes from post-repair analysis and documentation.
   • Service information has evolved dramatically—OEM portals now offer unparalleled detail.
   • Effective training requires relentless preparation and adaptability.
   
   

   Listen to Part 2 next week for more insights!

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech Training

   Diagnosing the Aftermarket A to Z website

   Show Notes:

   Introduction & Sponsor Message

   • Sponsored by NAPA AutoTech Training – Helping shops turn general technicians into profitable team members.
   • Matt introduces John Thornton, a highly respected instructor and presenter in the automotive industry.
   
   

   Early Days & Mentorship

   • Matt and John reminisce about their first meeting in January 2020 at a training event in Minneapolis.
   • John’s early influence through his Underhood Service Magazine columns, which shaped Matt’s diagnostic approach.
   • Key articles that impacted Matt:
   • Trigger Modes (Auto vs. Normal/Lab)
   • In-Cylinder Pressure Testing (using a Fluke PV-350 transducer)
   • Current Probe Diagnostics (Fluke ADI-110S)
   
   

   Diagnostic Awakenings

   • John’s guidance helped Matt diagnose a shorting fuel injector on a 1987 Chrysler Conquest Turbo, leading to a deeper understanding of inductive kick.
   • Importance of post-repair testing to solidify learning.
   
   

   Documentation & Knowledge Sharing

   • John’s method of annotating wiring diagrams and keeping physical file cabinets for quick reference.
   • Transition from paper-based documentation to digital tools (e.g., PicoScope’s annotation features).
   
   

   Evolution of Service Information

   • From Chilton/Motor manuals to Mitchell on Demand (disc-based) to modern OEM online portals (Toyota, Chrysler, BMW).
   • The power of hyperlinked wiring diagrams and 3D connector views in OEM service info.
   
   

   Training & Public Speaking

   • John’s philosophy on preparation: Rehearsing presentations multiple times to ensure smooth delivery.
   • Handling technical difficulties (e.g., projector failures) by staying adaptable.
   • Encouraging techs to share knowledge through platforms like Vision Hi-Tech Training & Expo.
   
   

   Teaser for Part 2

   • Next episode dives deeper into CAN bus diagnostics, multiair systems, and more training insights.
   
   

   Key Takeaways:

   • Diagnostic growth comes from post-repair analysis and documentation.
   • Service information has evolved dramatically—OEM portals now offer unparalleled detail.
   • Effective training requires relentless preparation and adaptability.
   
   

   Listen to Part 2 next week for more insights!

   Thanks to our Partner, NAPA Autotech Training

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>8496799c-7e61-417a-b31e-37eda305d82cWed, 09 Apr 2025 00:15:00 -040053:50falsefull181181Mailbag Episode: Multimeters, Electrical Diagnostics and Drivability Tricks [E180]Thanks to our Partner, NAPA Autotech

   Matt Fanslow dives into listener-submitted questions, covering:

   • Multimeter recommendations (why he prefers insulation testers/meggers over basic DMMs).
   • Electrical diagnostic strategies (schematics, scan tools, and stress-testing circuits).
   • The "Flat Rate Test Drive" (a drivability diagnostic trick for load/PID analysis).
   • Gaming picks (Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster).
   • Scan tool advice for techs doing more drivability work.
   
   

   Timestamps:

   (00:00) – Intro 

   (02:33) – Multimeter recommendations: Why Matt avoids basic DMMs and prefers:

   • Fluke 1587 or Pico TA467 (insulation testers for EVs/future-proofing).
   • Used Vantage/Vantage Pro (graphing + scope functions).
   • Curien (Bluetooth-enabled multimeter).
   
   

   (11:44) – Electrical diagnostic process:

   1. Start with a wiring schematic.
   2. Use a scan tool to check module inputs/commands.
   3. Stress-test circuits (e.g., load with a headlight for power/ground checks).
   4. Leverage relays for centralized testing (control/output sides).
   
   

   (22:48) – Shoutout to trainer Richard Velko.

   (23:17) – "Flat Rate Test Drive" explained:

   • Monitor PIDs (load, MAF, MAP, O2 sensors) during WOT pulls to isolate drivability issues (fuel vs. restriction).
   
   

   (34:42) – Gaming corner: Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster.

   (38:53) – Scan tool recommendations for drivability:

   • HP Tuners (budget-friendly, fast data logging).
   • Used Snap-on Solus Edge/Ultra (enhanced OEM data).
   • Shop responsibility (tools should be shop-provided!).
   
   

   Quotes

   • "I don’t buy just a pure multimeter anymore... Get an insulation tester. You’ll need it for EVs/hybrids." – Matt
   • "The ‘Flat Rate Test Drive’ stresses the engine while watching PIDs to split the problem in half." – Matt
   • "For drivability, HP Tuners is my top pick—great data logging without breaking the bank." – Matt
   
   

   Tools & Resources Mentioned:

   • Multimeters: Fluke 1587, Pico TA467, Vantage Pro, Curien.
   • Diagnostic Tactics: Wiring diagrams, scan tool bi-directionals, current ramping.
   • Games: Elden Ring, Assassin’s Creed Shadows, Days Gone Remaster.
   • Scan Tools: HP Tuners, Snap-on Solus Edge, TopDon XTool.
   
   

   Final Thoughts:

   Matt’s takeaway? Invest in versatile tools (like megohmmeters) and lean on schematics/scan tools to avoid diagnostic rabbit holes.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow dives into listener-submitted questions, covering:

   • Multimeter recommendations (why he prefers insulation testers/meggers over basic DMMs).
   • Electrical diagnostic strategies (schematics, scan tools, and stress-testing circuits).
   • The "Flat Rate Test Drive" (a drivability diagnostic trick for load/PID analysis).
   • Gaming picks (Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster).
   • Scan tool advice for techs doing more drivability work.
   
   

   Timestamps:

   (00:00) – Intro 

   (02:33) – Multimeter recommendations: Why Matt avoids basic DMMs and prefers:

   • Fluke 1587 or Pico TA467 (insulation testers for EVs/future-proofing).
   • Used Vantage/Vantage Pro (graphing + scope functions).
   • Curien (Bluetooth-enabled multimeter).
   
   

   (11:44) – Electrical diagnostic process:

   1. Start with a wiring schematic.
   2. Use a scan tool to check module inputs/commands.
   3. Stress-test circuits (e.g., load with a headlight for power/ground checks).
   4. Leverage relays for centralized testing (control/output sides).
   
   

   (22:48) – Shoutout to trainer Richard Velko.

   (23:17) – "Flat Rate Test Drive" explained:

   • Monitor PIDs (load, MAF, MAP, O2 sensors) during WOT pulls to isolate drivability issues (fuel vs. restriction).
   
   

   (34:42) – Gaming corner: Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster.

   (38:53) – Scan tool recommendations for drivability:

   • HP Tuners (budget-friendly, fast data logging).
   • Used Snap-on Solus Edge/Ultra (enhanced OEM data).
   • Shop responsibility (tools should be shop-provided!).
   
   

   Quotes

   • "I don’t buy just a pure multimeter anymore... Get an insulation tester. You’ll need it for EVs/hybrids." – Matt
   • "The ‘Flat Rate Test Drive’ stresses the engine while watching PIDs to split the problem in half." – Matt
   • "For drivability, HP Tuners is my top pick—great data logging without breaking the bank." – Matt
   
   

   Tools & Resources Mentioned:

   • Multimeters: Fluke 1587, Pico TA467, Vantage Pro, Curien.
   • Diagnostic Tactics: Wiring diagrams, scan tool bi-directionals, current ramping.
   • Games: Elden Ring, Assassin’s Creed Shadows, Days Gone Remaster.
   • Scan Tools: HP Tuners, Snap-on Solus Edge, TopDon XTool.
   
   

   Final Thoughts:

   Matt’s takeaway? Invest in versatile tools (like megohmmeters) and lean on schematics/scan tools to avoid diagnostic rabbit holes.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>762db3cd-774d-403c-9a9d-1a7bba2a7a6bWed, 02 Apr 2025 00:15:00 -040031:32falsefull180180Leadership Lessons From "The Shot" [E179]Thanks to our Partner, NAPA Autotech

   In this episode, Matt dives deep into the world of leadership, drawing an interesting parallel between basketball and the world of auto repair.

   In this episode, Matt discusses:

   • The significance of March Madness and The Shot—not the Michael Jordan moments you might expect, but the shot in the 1992 NCAA tournament between Duke University and the Kentucky Wildcats.
   • Insights into Coach Mike Krzyzewski's (Coach K) leadership style, particularly during high-pressure moments, and how it parallels the leadership needed in running a shop.
   • How Coach K's calm, confidence, and ability to empower his players to take ownership in crucial moments played a pivotal role in Duke's success.
   • The importance of leadership that encourages autonomy, confidence, and creating an environment where your team can thrive and make decisions that align with your vision.
   • A breakdown of Christian Laettner's mindset during the game and how the Duke team overcame a seemingly lost situation with just 2.1 seconds left on the clock.
   
   

   Matt takes us through the dramatic ending of the game and how Coach K's simple yet powerful leadership moment shaped the outcome, drawing lessons for managers and leaders in the aftermarket industry.

   This episode isn't just for basketball fans; it's for anyone looking to inspire leadership and develop a high-performing team. By trusting your people, giving them autonomy, and showing calm, quiet confidence, you can help your team overcome challenges and come out on top.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>Thanks to our Partner, NAPA Autotech

   In this episode, Matt dives deep into the world of leadership, drawing an interesting parallel between basketball and the world of auto repair.

   In this episode, Matt discusses:

   • The significance of March Madness and The Shot—not the Michael Jordan moments you might expect, but the shot in the 1992 NCAA tournament between Duke University and the Kentucky Wildcats.
   • Insights into Coach Mike Krzyzewski's (Coach K) leadership style, particularly during high-pressure moments, and how it parallels the leadership needed in running a shop.
   • How Coach K's calm, confidence, and ability to empower his players to take ownership in crucial moments played a pivotal role in Duke's success.
   • The importance of leadership that encourages autonomy, confidence, and creating an environment where your team can thrive and make decisions that align with your vision.
   • A breakdown of Christian Laettner's mindset during the game and how the Duke team overcame a seemingly lost situation with just 2.1 seconds left on the clock.
   
   

   Matt takes us through the dramatic ending of the game and how Coach K's simple yet powerful leadership moment shaped the outcome, drawing lessons for managers and leaders in the aftermarket industry.

   This episode isn't just for basketball fans; it's for anyone looking to inspire leadership and develop a high-performing team. By trusting your people, giving them autonomy, and showing calm, quiet confidence, you can help your team overcome challenges and come out on top.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>93ab3032-c727-4f1f-a368-e2127a249782Wed, 26 Mar 2025 00:15:00 -040024:38falsefull179179Automotive Diagnostics, Badgers, and ADAS Calibration [E178]Thanks to our Partner, NAPA Autotech

   Matt Fanslow and Sean Tipping discuss the complexities and evolving terminology within the automotive diagnostic field, particularly regarding immobilizer systems and advanced driver-assistance systems (ADAS). They further explore challenges related to module identification, service information discrepancies, and the tools used in modern auto repair, including stories about acquiring specialized equipment and encountering frustrating technical issues.

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow and Sean Tipping discuss the complexities and evolving terminology within the automotive diagnostic field, particularly regarding immobilizer systems and advanced driver-assistance systems (ADAS). They further explore challenges related to module identification, service information discrepancies, and the tools used in modern auto repair, including stories about acquiring specialized equipment and encountering frustrating technical issues.

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>ecf75ba3-9b7d-439c-b833-77ce822fb2e8Wed, 19 Mar 2025 00:15:00 -040001:03:07falsefull178178We All Want to Be Special [E177]Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   Key Highlights:

   • Matt reflects on the idea of self-awareness and balance, emphasizing that "everything comes from you" and that we are all part of a larger matrix of experiences and growth.
   
   

   Vision Conference Recap:

   • Matt shares his experience at the Vision Conference, where he faced a challenging drive through a snowstorm and crosswinds to get there.
   • He highlights the hands-on training sessions he participated in, including:
   • Key Cutting and Programming Class: Co-taught with Andrew Sexton, where attendees got to physically cut keys and program them using a Honda ignition system.
   • Pico Training: A full day of hands-on training with Scott Shotton, focusing on practical, car-side diagnostics.
   • Tech Talks: Featuring Garrett Jacobson (HP Tuners) and Zeb Beard (Thermal Imaging), both of whom delivered high-energy, informative sessions.
   
   

   Key Takeaways from Vision:

   • HP Tuners: Matt learned new functionalities of the tool, even after using it for over five years. Garrett Jacobson’s class demonstrated how intuitive and powerful the tool can be for diagnostics.
   • Thermal Imaging: Zeb Beard emphasized the importance of using thermal imagers regularly, even when it doesn’t seem immediately necessary. His session focused on diesel diagnostics but applied to all vehicles.
   
   

   Personal Reflections and Connections:

   • Matt shares heartfelt moments from the conference, including dinners with industry friends like Dan Baumhardt, Matt Hall, Kevin Looney, and others.
   • They reminisced about Harvey Chan, a beloved figure in the industry who passed away too soon, and the impact he had on everyone.
   • Matt reflects on the duality of emotions—being sad about losing someone but happy to share stories and memories.
   
   

   Behind-the-Scenes Stories:

   • Matt dives into the importance of understanding the "behind-the-scenes" of how things are created, whether it’s a business, a movie scene, or even a professional wrestling match.
   • He shares an iconic wrestling story about Stone Cold Steve Austin and Bret Hart, highlighting how collaboration and trust led to one of the most memorable moments in wrestling history.
   
   

   Themes of Authenticity and Sharing Knowledge:

   • Matt discusses the tendency in the industry to want to feel "special" or to exaggerate success stories.
   • He emphasizes the importance of being honest about how things are achieved, whether it’s diagnosing a tough problem or building a successful shop.
   • He encourages technicians and shop owners to share their real stories, even if they involve luck or being in the right place at the right time.
   
   

   Filling Your Own Bucket:

   • Matt reflects on the need for self-validation and filling your own "bucket" rather than constantly seeking external validation.
   • He stresses the importance of being honest with yourself and others, giving credit where it’s due, and taking pride in your work without exaggeration.
   
   

   Key Quotes:

   • "Set the freaking thermal imager on your diagnostic cart and start using it, even when you don’t know why."
   • "At some point, you’re going to have to fill your own cup. You’re going to have to be content with yourself."
   • "The real stories, if somebody could tell them, didn’t take away from the magic. It’s the art, the craftsmanship, the creativity that’s magical."
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   Key Highlights:

   • Matt reflects on the idea of self-awareness and balance, emphasizing that "everything comes from you" and that we are all part of a larger matrix of experiences and growth.
   
   

   Vision Conference Recap:

   • Matt shares his experience at the Vision Conference, where he faced a challenging drive through a snowstorm and crosswinds to get there.
   • He highlights the hands-on training sessions he participated in, including:
   • Key Cutting and Programming Class: Co-taught with Andrew Sexton, where attendees got to physically cut keys and program them using a Honda ignition system.
   • Pico Training: A full day of hands-on training with Scott Shotton, focusing on practical, car-side diagnostics.
   • Tech Talks: Featuring Garrett Jacobson (HP Tuners) and Zeb Beard (Thermal Imaging), both of whom delivered high-energy, informative sessions.
   
   

   Key Takeaways from Vision:

   • HP Tuners: Matt learned new functionalities of the tool, even after using it for over five years. Garrett Jacobson’s class demonstrated how intuitive and powerful the tool can be for diagnostics.
   • Thermal Imaging: Zeb Beard emphasized the importance of using thermal imagers regularly, even when it doesn’t seem immediately necessary. His session focused on diesel diagnostics but applied to all vehicles.
   
   

   Personal Reflections and Connections:

   • Matt shares heartfelt moments from the conference, including dinners with industry friends like Dan Baumhardt, Matt Hall, Kevin Looney, and others.
   • They reminisced about Harvey Chan, a beloved figure in the industry who passed away too soon, and the impact he had on everyone.
   • Matt reflects on the duality of emotions—being sad about losing someone but happy to share stories and memories.
   
   

   Behind-the-Scenes Stories:

   • Matt dives into the importance of understanding the "behind-the-scenes" of how things are created, whether it’s a business, a movie scene, or even a professional wrestling match.
   • He shares an iconic wrestling story about Stone Cold Steve Austin and Bret Hart, highlighting how collaboration and trust led to one of the most memorable moments in wrestling history.
   
   

   Themes of Authenticity and Sharing Knowledge:

   • Matt discusses the tendency in the industry to want to feel "special" or to exaggerate success stories.
   • He emphasizes the importance of being honest about how things are achieved, whether it’s diagnosing a tough problem or building a successful shop.
   • He encourages technicians and shop owners to share their real stories, even if they involve luck or being in the right place at the right time.
   
   

   Filling Your Own Bucket:

   • Matt reflects on the need for self-validation and filling your own "bucket" rather than constantly seeking external validation.
   • He stresses the importance of being honest with yourself and others, giving credit where it’s due, and taking pride in your work without exaggeration.
   
   

   Key Quotes:

   • "Set the freaking thermal imager on your diagnostic cart and start using it, even when you don’t know why."
   • "At some point, you’re going to have to fill your own cup. You’re going to have to be content with yourself."
   • "The real stories, if somebody could tell them, didn’t take away from the magic. It’s the art, the craftsmanship, the creativity that’s magical."
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>abb59812-ae45-44b9-86d8-8143ff98e44dWed, 12 Mar 2025 00:15:00 -040028:03falsefull177177Pre-VisionKC 2025 Mailbag [E176]Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   
   

   Key Topics Discussed:

   1. Blade Runner Monologue Appreciation:
   
   
   • Matt opens the episode with a reflection on the iconic "tears in rain" monologue from Blade Runner.
   • He shares the behind-the-scenes story of how Rutger Hauer improvised the line, making it one of the most memorable moments in cinema history.
   • Matt expresses his love for behind-the-scenes stories and the genuine, unfiltered insights into success and creativity.
   
   
   1. The Role of Luck in Success:
   
   
   • Matt discusses the often-overlooked role of luck in achieving success.
   • He references the "iceberg" analogy of success, where hard work, talent, and drive are below the surface, but luck plays a significant role.
   • He emphasizes the importance of giving credit where it’s due and acknowledging the contributions of others.
   
   
   1. Mailbag Questions:
   
   
   • Do You Believe in Ghosts?: Matt shares his thoughts on ghosts, explaining why he doesn’t believe in them and how he finds the idea more exciting than scary.
   • Fuse Testing: Matt dives into his preferred methods for testing fuses, emphasizing the importance of using a test light with an incandescent bulb and checking for corrosion, especially in rust-prone areas.
   • Loss Leaders in Business: Matt discusses the concept of loss leaders (e.g., free diagnostics, cheap oil changes) as a marketing strategy. He explores the pros and cons, including the risk of devaluing services and setting unrealistic customer expectations.
   • Cell Phones in the Shop: Matt shares his perspective on allowing cell phones in the shop, acknowledging their utility as tools for diagnostics and service information but warning against distractions.
   
   
   1. Upcoming Events and Classes:
   
   
   • Matt teases his upcoming classes, including a hands-on Pico training session with Scott Shot and a key class with Andrew Sexton.
   • He highlights Tech Talks featuring Garrett Jacobson on HP Tuners as a diagnostic tool and Zeb Beard on diesel diagnostics.
   
   

   Key Takeaways:

   • Behind-the-Scenes Stories: Matt’s passion for genuine, unfiltered insights into success and creativity shines through, whether discussing Blade Runner or the realities of running a business.
   • The Importance of Evidence-Based Diagnostics: Matt emphasizes the value of using data and evidence to support recommendations, whether in diagnostics or business decisions.
   • Balancing Loss Leaders and Profit: While loss leaders can be an effective marketing tool, they come with risks, including devaluing services and setting unrealistic customer expectations.
   • Cell Phones as Tools, Not Distractions: In the shop, cell phones can be powerful diagnostic tools, but they must be used responsibly to avoid distractions.
   
   

   Memorable Quotes:

   • "All those moments will be lost in time, like tears in the rain." – Matt reflecting on the Blade Runner monologue.
   • "Luck plays an uncomfortably significant role in success, and people don’t like to hear it, but the data is overwhelming."
   • "If you give away things, you start devaluing them." – On the risks of loss leaders.
   • "Cell phones are step one in us slowly becoming more and more cybernetic."
   
   

   Call to Action:

   • Check out the Aftermarket Radio Network for more shows on business, marketing, and communication.
   • Attend Matt’s upcoming classes to learn more about diagnostics and tools like Pico and HP Tuners.
   • Share your thoughts: Do you believe in ghosts? What’s your take on loss leaders? Let Matt know on social media or via email.
   
   

   Links and Resources:

   • NAPA Auto Tech Training
   • Aftermarket Radio Network
   • Blade Runner (1982) – Watch the iconic "tears in rain" scene.
   • HP Tuners – Explore this underutilized diagnostic tool.
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   
   

   Key Topics Discussed:

   1. Blade Runner Monologue Appreciation:
   
   
   • Matt opens the episode with a reflection on the iconic "tears in rain" monologue from Blade Runner.
   • He shares the behind-the-scenes story of how Rutger Hauer improvised the line, making it one of the most memorable moments in cinema history.
   • Matt expresses his love for behind-the-scenes stories and the genuine, unfiltered insights into success and creativity.
   
   
   1. The Role of Luck in Success:
   
   
   • Matt discusses the often-overlooked role of luck in achieving success.
   • He references the "iceberg" analogy of success, where hard work, talent, and drive are below the surface, but luck plays a significant role.
   • He emphasizes the importance of giving credit where it’s due and acknowledging the contributions of others.
   
   
   1. Mailbag Questions:
   
   
   • Do You Believe in Ghosts?: Matt shares his thoughts on ghosts, explaining why he doesn’t believe in them and how he finds the idea more exciting than scary.
   • Fuse Testing: Matt dives into his preferred methods for testing fuses, emphasizing the importance of using a test light with an incandescent bulb and checking for corrosion, especially in rust-prone areas.
   • Loss Leaders in Business: Matt discusses the concept of loss leaders (e.g., free diagnostics, cheap oil changes) as a marketing strategy. He explores the pros and cons, including the risk of devaluing services and setting unrealistic customer expectations.
   • Cell Phones in the Shop: Matt shares his perspective on allowing cell phones in the shop, acknowledging their utility as tools for diagnostics and service information but warning against distractions.
   
   
   1. Upcoming Events and Classes:
   
   
   • Matt teases his upcoming classes, including a hands-on Pico training session with Scott Shot and a key class with Andrew Sexton.
   • He highlights Tech Talks featuring Garrett Jacobson on HP Tuners as a diagnostic tool and Zeb Beard on diesel diagnostics.
   
   

   Key Takeaways:

   • Behind-the-Scenes Stories: Matt’s passion for genuine, unfiltered insights into success and creativity shines through, whether discussing Blade Runner or the realities of running a business.
   • The Importance of Evidence-Based Diagnostics: Matt emphasizes the value of using data and evidence to support recommendations, whether in diagnostics or business decisions.
   • Balancing Loss Leaders and Profit: While loss leaders can be an effective marketing tool, they come with risks, including devaluing services and setting unrealistic customer expectations.
   • Cell Phones as Tools, Not Distractions: In the shop, cell phones can be powerful diagnostic tools, but they must be used responsibly to avoid distractions.
   
   

   Memorable Quotes:

   • "All those moments will be lost in time, like tears in the rain." – Matt reflecting on the Blade Runner monologue.
   • "Luck plays an uncomfortably significant role in success, and people don’t like to hear it, but the data is overwhelming."
   • "If you give away things, you start devaluing them." – On the risks of loss leaders.
   • "Cell phones are step one in us slowly becoming more and more cybernetic."
   
   

   Call to Action:

   • Check out the Aftermarket Radio Network for more shows on business, marketing, and communication.
   • Attend Matt’s upcoming classes to learn more about diagnostics and tools like Pico and HP Tuners.
   • Share your thoughts: Do you believe in ghosts? What’s your take on loss leaders? Let Matt know on social media or via email.
   
   

   Links and Resources:

   • NAPA Auto Tech Training
   • Aftermarket Radio Network
   • Blade Runner (1982) – Watch the iconic "tears in rain" scene.
   • HP Tuners – Explore this underutilized diagnostic tool.
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>88794a0c-9572-42bb-a330-7830e33a2818Wed, 05 Mar 2025 00:15:00 -040025:29falsefull176176Fuel Trims [E175]Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   Introduction:

   • Fuel trims are a common topic in professional forums, classes, and diagnostics, often leading to bold diagnostic decisions.
   • Matt shares his experience of quickly diagnosing vehicle issues using fuel trims, even before leaving the parking lot.
   
   

   Key Challenges in Discussing Fuel Trims:

   • The more you learn about fuel trims, the more nuanced and complex the topic becomes.
   • It’s difficult to generalize fuel trim behavior across all vehicles, as each system has unique characteristics.
   • Fuel trims are just one piece of data that must be factored into a broader diagnostic process.
   
   

   What Are Fuel Trims?

   • Definition: Fuel trims are adjustments made to the base fuel schedule by the engine control unit (ECU).
   • Matt credits Matt Ragsdale on iATN for one of the best explanations he’s seen.
   
   

   Two Primary Fuel Systems:

   1. Speed Density Systems:
   
   
   • Relies on the Manifold Absolute Pressure (MAP) sensor and engine RPM as primary inputs.
   • Engine control algorithms tend to be more complex.
   
   
   1. Mass Airflow (MAF) Systems:
   
   
   • Uses the Mass Airflow Sensor (MAF) and crank sensor (RPM) as primary inputs.
   • Simpler in design compared to speed density systems.
   • Modern systems often blend elements of both speed density and MAF systems.
   
   

   Closing Thoughts:

   • Matt emphasizes the importance of understanding the nuances of fuel trims and how they vary across different vehicle systems.
   • He plans to dive deeper into the topic in future episodes, providing more detailed insights and practical examples.
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   Introduction:

   • Fuel trims are a common topic in professional forums, classes, and diagnostics, often leading to bold diagnostic decisions.
   • Matt shares his experience of quickly diagnosing vehicle issues using fuel trims, even before leaving the parking lot.
   
   

   Key Challenges in Discussing Fuel Trims:

   • The more you learn about fuel trims, the more nuanced and complex the topic becomes.
   • It’s difficult to generalize fuel trim behavior across all vehicles, as each system has unique characteristics.
   • Fuel trims are just one piece of data that must be factored into a broader diagnostic process.
   
   

   What Are Fuel Trims?

   • Definition: Fuel trims are adjustments made to the base fuel schedule by the engine control unit (ECU).
   • Matt credits Matt Ragsdale on iATN for one of the best explanations he’s seen.
   
   

   Two Primary Fuel Systems:

   1. Speed Density Systems:
   
   
   • Relies on the Manifold Absolute Pressure (MAP) sensor and engine RPM as primary inputs.
   • Engine control algorithms tend to be more complex.
   
   
   1. Mass Airflow (MAF) Systems:
   
   
   • Uses the Mass Airflow Sensor (MAF) and crank sensor (RPM) as primary inputs.
   • Simpler in design compared to speed density systems.
   • Modern systems often blend elements of both speed density and MAF systems.
   
   

   Closing Thoughts:

   • Matt emphasizes the importance of understanding the nuances of fuel trims and how they vary across different vehicle systems.
   • He plans to dive deeper into the topic in future episodes, providing more detailed insights and practical examples.
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>377302eb-5c5a-4cea-9987-edc248c8ba08Wed, 26 Feb 2025 00:15:00 -040034:12falsefull175175A Billion Monkeys vs Goals [E174]Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   
   

   Key Topics Discussed:

   The Infinite Monkey Theorem:

   • Matt uses the analogy of infinite monkeys typing on typewriters to explain the importance of clear communication and direction in achieving goals.
   • Just as monkeys randomly typing will eventually produce meaningful work, employees without clear guidance will struggle to achieve desired outcomes.
   
   

   Leadership and Communication in the Workplace:

   • Leaders (owners, managers) must set clear goals, expectations, and provide a path to achieve them.
   • Vague goals like "make more money" or "break records" without a clear plan lead to confusion and inefficiency.
   • Employees need tools, resources, and direction to succeed, rather than being left to "bang away on typewriters" hoping to get it right.
   
   

   The Role of Communication in Relationships:

   • Clear communication is essential not just in the workplace but in all relationships.
   • Without expressing needs, goals, and expectations, misunderstandings and inefficiencies arise.
   • Direct communication, though uncomfortable at first, improves over time and leads to better outcomes.
   
   

   Translating These Ideas to Auto Repair:

   • In the repair shop, having a clear diagnostic and repair process is crucial.
   • Veteran technicians often take their knowledge for granted, making it challenging to mentor newcomers.
   • Providing resources (e.g., links to training, manufacturer guidelines) helps less experienced technicians build foundational knowledge.
   
   

   The Importance of Following Procedures:

   • Referencing Technical Service Manuals (TSM) or Factory Manuals (TFM) is critical for both learning and legal protection.
   • Following established procedures ensures consistency and provides a fallback in case of disputes or litigation.
   
   

   Key Takeaways:

   • Clear Communication is Key: Whether in leadership, relationships, or auto repair, expressing goals and expectations clearly is essential for success.
   • Provide Direction and Resources: Employees and technicians need more than vague goals—they need tools, training, and a clear path to follow.
   • Follow Established Procedures: Using manufacturer guidelines (TFM) ensures quality repairs and protects against legal issues.
   • Encourage Curiosity and Learning: Sharing resources and fostering curiosity helps technicians grow and improve their skills.
   
   

   Memorable Quotes:

   • "If you don't set goals and expectations, you're essentially handing your employees typewriters and asking them to just start banging away on the keys, hoping they get your idea right."
   • "The moral of this episode is: Don't expect miracles without clear communication and direction."
   • "Direct communication, though uncomfortable at first, gets easier over time and leads to better outcomes."
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   Links referenced in this episode:

   • napautotech.com
   • mattfonslopodcastmail.com
   • aftermarketradionetwork
   
   ]]>Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   
   

   Key Topics Discussed:

   The Infinite Monkey Theorem:

   • Matt uses the analogy of infinite monkeys typing on typewriters to explain the importance of clear communication and direction in achieving goals.
   • Just as monkeys randomly typing will eventually produce meaningful work, employees without clear guidance will struggle to achieve desired outcomes.
   
   

   Leadership and Communication in the Workplace:

   • Leaders (owners, managers) must set clear goals, expectations, and provide a path to achieve them.
   • Vague goals like "make more money" or "break records" without a clear plan lead to confusion and inefficiency.
   • Employees need tools, resources, and direction to succeed, rather than being left to "bang away on typewriters" hoping to get it right.
   
   

   The Role of Communication in Relationships:

   • Clear communication is essential not just in the workplace but in all relationships.
   • Without expressing needs, goals, and expectations, misunderstandings and inefficiencies arise.
   • Direct communication, though uncomfortable at first, improves over time and leads to better outcomes.
   
   

   Translating These Ideas to Auto Repair:

   • In the repair shop, having a clear diagnostic and repair process is crucial.
   • Veteran technicians often take their knowledge for granted, making it challenging to mentor newcomers.
   • Providing resources (e.g., links to training, manufacturer guidelines) helps less experienced technicians build foundational knowledge.
   
   

   The Importance of Following Procedures:

   • Referencing Technical Service Manuals (TSM) or Factory Manuals (TFM) is critical for both learning and legal protection.
   • Following established procedures ensures consistency and provides a fallback in case of disputes or litigation.
   
   

   Key Takeaways:

   • Clear Communication is Key: Whether in leadership, relationships, or auto repair, expressing goals and expectations clearly is essential for success.
   • Provide Direction and Resources: Employees and technicians need more than vague goals—they need tools, training, and a clear path to follow.
   • Follow Established Procedures: Using manufacturer guidelines (TFM) ensures quality repairs and protects against legal issues.
   • Encourage Curiosity and Learning: Sharing resources and fostering curiosity helps technicians grow and improve their skills.
   
   

   Memorable Quotes:

   • "If you don't set goals and expectations, you're essentially handing your employees typewriters and asking them to just start banging away on the keys, hoping they get your idea right."
   • "The moral of this episode is: Don't expect miracles without clear communication and direction."
   • "Direct communication, though uncomfortable at first, gets easier over time and leads to better outcomes."
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   Links referenced in this episode:

   • napautotech.com
   • mattfonslopodcastmail.com
   • aftermarketradionetwork
   
   ]]>e84b22cd-7de2-464a-ae58-2a12d34543d9Wed, 19 Feb 2025 00:15:00 -040019:13falsefull174174Ford APIM and Jeep WCM Adventure [E173]Thanks to our Partner, NAPA Autotech

   In this episode, Matt Fanslow dives into two detailed vehicle diagnostic and repair stories, highlighting the challenges and solutions involved in modern automotive repair. The episode is packed with technical insights, troubleshooting tips, and lessons learned from real-world scenarios.

   Key Topics Covered:

   2013 Ford Edge SYNC System Connectivity Issue

   Problem: Intermittent cell phone disconnection from the SYNC system.

   Diagnostic Process:

   No DTCs (Diagnostic Trouble Codes) found.

   Matt linked his phone to the system and tested it without issues.

   Discovered the Accessory Protocol Interface Module (APIM) had never been updated since the vehicle was manufactured.

   Challenges:

   Attempted to update the APIM using Ford’s FDRS (Ford Diagnostic and Repair System).

   Encountered issues with a USB driver link and access problems.

   After multiple attempts, the SYNC system displayed a black screen.

   Resolution:

   Successfully updated the APIM after performing a capacitive discharge (CD) and updating the Front Control Interface Module (FCIM).

   Verified the update through Ford’s SYNC website and Motorcraft service.

   The client confirmed the connectivity issues were resolved.

   Takeaway: Always verify software updates and be prepared for unexpected challenges during programming. Persistence and proper tools are key.

   2014 Jeep Grand Cherokee Wireless Control Module (WCM) Replacement

   Problem: After replacing the WCM, the shop couldn’t add keys to the system.

   Diagnostic Process:

   The shop used an aftermarket scan tool and a dealer-provided PIN code to replace the WCM.

   Attempted to add keys but failed, suspecting the keys were locked.

   Matt suggested trying an aftermarket key, which was successfully added, making the vehicle drivable.

   Challenges:

   Discovered the PIN code provided by the dealer was incorrect.

   The Passive Entry Module (PEM) required a matching PIN code to share data with the WCM.

   The shop had to replace the WCM again with the correct PIN code.

   Resolution:

   Matt used an Xhorse tool to unlock and renew the original keys.

   Successfully added the original keys and performed a PEM replacement.

   The vehicle was fully functional.

   Takeaway: Accurate information (e.g., correct PIN codes) is critical for successful repairs. Proxy systems add complexity, and having the right tools (e.g., immobilizer tools) is essential.

   Key Lessons from the Episode:

   Importance of Software Updates:

   Outdated software can cause compatibility issues, especially with newer devices (e.g., iPhones).

   Always check for updates and follow proper procedures when programming modules.

   Challenges with Aftermarket Tools:

   Aftermarket tools can have limitations, especially with complex systems like proxy key systems.

   OEM tools and manufacturer resources are often necessary for advanced diagnostics and programming.

   Persistence and Problem-Solving:

   Complex issues may require multiple troubleshooting steps and collaboration with other professionals.

   Filing Service Improvement Requests (SIRs) and reaching out to dealers or manufacturers can help resolve persistent issues.

   Client Communication:

   Keeping clients informed throughout the diagnostic and repair process builds trust and ensures satisfaction.

   Action Items:

   Ford Edge:

   Verify the APIM update was successful and ensure the phone connectivity issue is fully resolved.

   Jeep Grand Cherokee:

   Properly program the original keys by sharing key data from the WCM with the Passive Entry Module (PEM).

   Final Thoughts:

   This episode highlights the intricacies of modern vehicle diagnostics and the importance of staying informed, using the right tools, and maintaining a problem-solving mindset. Whether dealing with software updates or complex proxy systems, persistence and attention to detail are key to successful repairs.

   Next Episode: Stay tuned for more technical content and real-world repair stories on Diagnosing the Aftermarket, A to Z!

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>Thanks to our Partner, NAPA Autotech

   In this episode, Matt Fanslow dives into two detailed vehicle diagnostic and repair stories, highlighting the challenges and solutions involved in modern automotive repair. The episode is packed with technical insights, troubleshooting tips, and lessons learned from real-world scenarios.

   Key Topics Covered:

   2013 Ford Edge SYNC System Connectivity Issue

   Problem: Intermittent cell phone disconnection from the SYNC system.

   Diagnostic Process:

   No DTCs (Diagnostic Trouble Codes) found.

   Matt linked his phone to the system and tested it without issues.

   Discovered the Accessory Protocol Interface Module (APIM) had never been updated since the vehicle was manufactured.

   Challenges:

   Attempted to update the APIM using Ford’s FDRS (Ford Diagnostic and Repair System).

   Encountered issues with a USB driver link and access problems.

   After multiple attempts, the SYNC system displayed a black screen.

   Resolution:

   Successfully updated the APIM after performing a capacitive discharge (CD) and updating the Front Control Interface Module (FCIM).

   Verified the update through Ford’s SYNC website and Motorcraft service.

   The client confirmed the connectivity issues were resolved.

   Takeaway: Always verify software updates and be prepared for unexpected challenges during programming. Persistence and proper tools are key.

   2014 Jeep Grand Cherokee Wireless Control Module (WCM) Replacement

   Problem: After replacing the WCM, the shop couldn’t add keys to the system.

   Diagnostic Process:

   The shop used an aftermarket scan tool and a dealer-provided PIN code to replace the WCM.

   Attempted to add keys but failed, suspecting the keys were locked.

   Matt suggested trying an aftermarket key, which was successfully added, making the vehicle drivable.

   Challenges:

   Discovered the PIN code provided by the dealer was incorrect.

   The Passive Entry Module (PEM) required a matching PIN code to share data with the WCM.

   The shop had to replace the WCM again with the correct PIN code.

   Resolution:

   Matt used an Xhorse tool to unlock and renew the original keys.

   Successfully added the original keys and performed a PEM replacement.

   The vehicle was fully functional.

   Takeaway: Accurate information (e.g., correct PIN codes) is critical for successful repairs. Proxy systems add complexity, and having the right tools (e.g., immobilizer tools) is essential.

   Key Lessons from the Episode:

   Importance of Software Updates:

   Outdated software can cause compatibility issues, especially with newer devices (e.g., iPhones).

   Always check for updates and follow proper procedures when programming modules.

   Challenges with Aftermarket Tools:

   Aftermarket tools can have limitations, especially with complex systems like proxy key systems.

   OEM tools and manufacturer resources are often necessary for advanced diagnostics and programming.

   Persistence and Problem-Solving:

   Complex issues may require multiple troubleshooting steps and collaboration with other professionals.

   Filing Service Improvement Requests (SIRs) and reaching out to dealers or manufacturers can help resolve persistent issues.

   Client Communication:

   Keeping clients informed throughout the diagnostic and repair process builds trust and ensures satisfaction.

   Action Items:

   Ford Edge:

   Verify the APIM update was successful and ensure the phone connectivity issue is fully resolved.

   Jeep Grand Cherokee:

   Properly program the original keys by sharing key data from the WCM with the Passive Entry Module (PEM).

   Final Thoughts:

   This episode highlights the intricacies of modern vehicle diagnostics and the importance of staying informed, using the right tools, and maintaining a problem-solving mindset. Whether dealing with software updates or complex proxy systems, persistence and attention to detail are key to successful repairs.

   Next Episode: Stay tuned for more technical content and real-world repair stories on Diagnosing the Aftermarket, A to Z!

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>8837121c-d0ec-496e-9a79-9afb63935654Wed, 12 Feb 2025 00:15:00 -040021:59falsefull173173Top Online Training Resources for Automotive Technicians [E172]Thanks to our Partner, NAPA Autotech

   Matt Fanslow recommends a variety of resources for automotive technicians beyond standard service manuals.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow recommends a variety of resources for automotive technicians beyond standard service manuals.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>60592c52-f4d9-41b5-a0db-7fa787d7cf1bWed, 05 Feb 2025 00:15:00 -040028:14falsefull172172Insights Into Tragedy: Addressing Intimate Partner Homicide [E171]Thanks to our Partner, NAPA Autotech

   Matt Fanslow and Margaret Light, a Licensed Marriage and Family Therapist and Certified Sex Therapist in the state of Minnesota, discuss a recent murder-suicide within the automotive community. They discuss the alarming statistics surrounding such events, emphasizing the significant role of domestic violence as a predictor. The conversation explores risk factors, including untreated mental illness, access to firearms, and the dynamics of control within relationships. Finally, they offer practical advice and resources for identifying warning signs and seeking help for individuals at risk.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow and Margaret Light, a Licensed Marriage and Family Therapist and Certified Sex Therapist in the state of Minnesota, discuss a recent murder-suicide within the automotive community. They discuss the alarming statistics surrounding such events, emphasizing the significant role of domestic violence as a predictor. The conversation explores risk factors, including untreated mental illness, access to firearms, and the dynamics of control within relationships. Finally, they offer practical advice and resources for identifying warning signs and seeking help for individuals at risk.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>3b25a71c-dfb8-48f7-8b63-6e8beb0ee5faWed, 29 Jan 2025 00:15:00 -040001:18:35falsefull171171Real Mechanic Reacts: Google's Top Auto Repair Questions [E170]Thanks to our Partner, NAPA Autotech

   Matt Fanslow, an ASE certified Master Automotive Technician, reviews a YouTube video reacting to Google's top questions about car problems. Matt provides his expert insights and clarifications on topics ranging from car batteries, vibrations, and parasitic drains to more complex issues involving EVAP systems and the importance of proper diagnostics. Additionally, he offers commentary on the importance of ongoing training for technicians, skill gaps in the industry, and the economics behind charging for diagnostic work. Matt combines humor and professional knowledge to educate viewers on both basic and advanced automotive questions.

   • Watch Full Video Episode
   
   

   Show Notes with Timestamps

   • React Video (00:00:00)
   • Google's Top Questions (00:01:20)
   • Why Does My Car Battery Keep Dying? (00:01:26)
   • Vibration When Stopping (00:03:10)
   • Why Does My Car Shake When I Drive? (00:04:57)
   • Squeaking When Turning (00:08:32)
   • Shaking When Accelerating (00:10:09)
   • Bad Smell from AC (00:11:44)
   • Shaking When Braking (00:14:52)
   • Gas Leaks and Evaporative Emission Systems (00:15:38)
   • Importance of Oil in Engines (00:17:59)
   • Napa Auto Tech Training Programs (00:20:49)
   • Causes of Car Overheating (00:22:04)
   • Why Cars Need Gas (00:23:39)
   • Reasons for Cars Burning Oil (00:24:01)
   • Backfiring and Misfires in Cars (00:26:05)
   • Expiration of Car Seats (00:27:14)
   • Mechanics' Pricing and Value (00:28:20)
   • Why Mechanics Wear Gloves (00:30:42)
   • Mechanics and Chemicals (00:31:44)
   • Mechanics' Pay (00:31:59)
   • Skill Levels in Auto Repair (00:32:06)
   • Wage Misconceptions (00:33:29)
   • Honesty in the Trade (00:35:09)
   • Uniforms and Image (00:36:39)
   • Charging for Diagnostics (00:39:44)
   • Comparing Auto Repair to Other Professions (00:42:12)
   • What Mechanics Do (00:43:36)
   • Hourly Rates and Costs (00:45:58)
   • How do mechanics get paid? (00:47:26)
   • Flat rate pay explained (00:47:37)
   • Charging for diagnostics (00:52:36)
   • The demand for mechanics (00:54:41)
   • Passion for automotive work (00:57:00)
   • Certifications and training (00:59:04)
   • Handling car emergencies (01:00:39)
   • Dealing with car recalls (01:01:29)
   • What to do if a car is stolen (01:02:03)
   • Carbon Monoxide Concerns (01:03:13)
   • What to Do If Your Car Is Hit While Parked (01:04:24)
   • Insurance Company Guidance (01:04:40)
   • Reacting to Answers and Feedback (01:05:07)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow, an ASE certified Master Automotive Technician, reviews a YouTube video reacting to Google's top questions about car problems. Matt provides his expert insights and clarifications on topics ranging from car batteries, vibrations, and parasitic drains to more complex issues involving EVAP systems and the importance of proper diagnostics. Additionally, he offers commentary on the importance of ongoing training for technicians, skill gaps in the industry, and the economics behind charging for diagnostic work. Matt combines humor and professional knowledge to educate viewers on both basic and advanced automotive questions.

   • Watch Full Video Episode
   
   

   Show Notes with Timestamps

   • React Video (00:00:00)
   • Google's Top Questions (00:01:20)
   • Why Does My Car Battery Keep Dying? (00:01:26)
   • Vibration When Stopping (00:03:10)
   • Why Does My Car Shake When I Drive? (00:04:57)
   • Squeaking When Turning (00:08:32)
   • Shaking When Accelerating (00:10:09)
   • Bad Smell from AC (00:11:44)
   • Shaking When Braking (00:14:52)
   • Gas Leaks and Evaporative Emission Systems (00:15:38)
   • Importance of Oil in Engines (00:17:59)
   • Napa Auto Tech Training Programs (00:20:49)
   • Causes of Car Overheating (00:22:04)
   • Why Cars Need Gas (00:23:39)
   • Reasons for Cars Burning Oil (00:24:01)
   • Backfiring and Misfires in Cars (00:26:05)
   • Expiration of Car Seats (00:27:14)
   • Mechanics' Pricing and Value (00:28:20)
   • Why Mechanics Wear Gloves (00:30:42)
   • Mechanics and Chemicals (00:31:44)
   • Mechanics' Pay (00:31:59)
   • Skill Levels in Auto Repair (00:32:06)
   • Wage Misconceptions (00:33:29)
   • Honesty in the Trade (00:35:09)
   • Uniforms and Image (00:36:39)
   • Charging for Diagnostics (00:39:44)
   • Comparing Auto Repair to Other Professions (00:42:12)
   • What Mechanics Do (00:43:36)
   • Hourly Rates and Costs (00:45:58)
   • How do mechanics get paid? (00:47:26)
   • Flat rate pay explained (00:47:37)
   • Charging for diagnostics (00:52:36)
   • The demand for mechanics (00:54:41)
   • Passion for automotive work (00:57:00)
   • Certifications and training (00:59:04)
   • Handling car emergencies (01:00:39)
   • Dealing with car recalls (01:01:29)
   • What to do if a car is stolen (01:02:03)
   • Carbon Monoxide Concerns (01:03:13)
   • What to Do If Your Car Is Hit While Parked (01:04:24)
   • Insurance Company Guidance (01:04:40)
   • Reacting to Answers and Feedback (01:05:07)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>fe6b96ac-48c2-4ec2-a00d-295a622e2f6fWed, 22 Jan 2025 00:15:00 -040001:06:27falsefull170170Entertaining My Granddaughter: Learning From Her Movies [E169]Thanks to our Partner, NAPA Autotech

   Matt Fanslow discusses lessons learned from children's movies. He uses films like The Sandlot, Ratatouille, and Bee Movie to illustrate principles applicable to managing an auto repair shop, such as team building, recognizing employee potential, and appreciating the value of all tasks. The overarching message emphasizes that fostering passion, providing adequate tools, and creating a supportive environment are essential for building a successful and productive team. Fanslow encourages listeners to find valuable insights in everyday sources, including children's movies.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow discusses lessons learned from children's movies. He uses films like The Sandlot, Ratatouille, and Bee Movie to illustrate principles applicable to managing an auto repair shop, such as team building, recognizing employee potential, and appreciating the value of all tasks. The overarching message emphasizes that fostering passion, providing adequate tools, and creating a supportive environment are essential for building a successful and productive team. Fanslow encourages listeners to find valuable insights in everyday sources, including children's movies.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>ce5c1c25-3ab2-49c1-9528-b2dcaa50ff77Wed, 15 Jan 2025 00:15:00 -040021:01falsefull169169Negative Gatekeeping [E168]Thanks to our Partner, NAPA Autotech

   Matt Fanslow shares a story about a mother illustrating the concept of "negative gatekeeping." He connects this to the automotive industry, where subtle criticism of competitors can erode trust and damage customer relationships.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow shares a story about a mother illustrating the concept of "negative gatekeeping." He connects this to the automotive industry, where subtle criticism of competitors can erode trust and damage customer relationships.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>570c7e41-56c4-40c1-9e99-e124c4a535f0Wed, 08 Jan 2025 00:15:00 -040018:17falsefull168168Auto Repair Tech Talk with Brin Kline [E167]Thanks to our Partner, NAPA Autotech

   Join us for a dynamic and unfiltered 'Ask Us Anything' Live Stream featuring Matt Fanslow and Brin Kline. This is your chance to get expert advice and insights from those who know the industry inside and out.

   Why This Matters:

   • Continuing education and asking questions are critical to staying competitive in the ever-evolving automotive industry.
   • Networking with peers and learning from experts can open doors to new ideas, solutions, and opportunities for growth.
   
   

   Watch Full Video Episode

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech

   Join us for a dynamic and unfiltered 'Ask Us Anything' Live Stream featuring Matt Fanslow and Brin Kline. This is your chance to get expert advice and insights from those who know the industry inside and out.

   Why This Matters:

   • Continuing education and asking questions are critical to staying competitive in the ever-evolving automotive industry.
   • Networking with peers and learning from experts can open doors to new ideas, solutions, and opportunities for growth.
   
   

   Watch Full Video Episode

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>030b955f-543c-44cb-822b-502629578d32Wed, 01 Jan 2025 00:15:00 -040001:12:31falsefull167167Storytime and Modern Validation [E166]Thanks to our Partner, NAPA Autotech

   Matt Fanslow starts out reminiscing about a close call involving his Dad's "cardiac" event. He then brings up raising a son with ADHD and IED, and how he and his wife go to therapy together to learn how to better help him. He then weaves together some stories about his childhood and how validation worked for him, to then compare to modern times, and how there's little way for younger generations to actually be able to have such experiences; which leads to us needing to change our validation tactics.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow starts out reminiscing about a close call involving his Dad's "cardiac" event. He then brings up raising a son with ADHD and IED, and how he and his wife go to therapy together to learn how to better help him. He then weaves together some stories about his childhood and how validation worked for him, to then compare to modern times, and how there's little way for younger generations to actually be able to have such experiences; which leads to us needing to change our validation tactics.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>06d89e8d-4ec0-464e-8af3-0e3018488aebWed, 25 Dec 2024 00:15:00 -040026:03falsefull166166The Job Shadow and the Education Mountain [E165]Thanks to our Partner, NAPA Autotech

   Matt Fanslow discusses his experience with a student from a local school who came to job shadow. This encounter highlights the challenges of training newcomers to the automotive repair profession, especially those lacking basic mechanical knowledge. Matt reflects on the student's unpreparedness and the broader issues within automotive education. He emphasizes the need for extended training programs and proper mentorship to adequately prepare individuals for careers as automotive technicians.

   Show Notes

   • Job Shadowing Experience (00:01:19)
   • Student's Attire and Demeanor (00:02:32)
   • Tour of the Shop (00:03:39)
   • Understanding the Complexity of Automotive Work (00:05:09)
   • Student's Lack of Mechanical Background (00:07:24)
   • Pathways to Becoming a Technician (00:11:38)
   • Challenges in Training Duration (00:12:39)
   • Tools and Basic Knowledge Required (00:13:51)
   • Complexity of Troubleshooting (00:15:15)
   • Educational System's Demands (00:16:25)
   • Need for Extended Training Programs (00:17:58)
   • Challenges in Automotive Training (00:20:06)
   • Changing Backgrounds of New Entrants (00:21:07)
   • Shift in Learning Environments (00:22:28)
   • Expectations and Frustration in Training (00:25:01)
   • Encouraging Job Shadowing (00:26:07)
   
   

   "Ask Us Anything!" with Matt Fanslow and Brin Kline

   📆 Save the Date: Thursday, December 19th, 2024

   🕒 Time: 8:00 PM EST

   Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow discusses his experience with a student from a local school who came to job shadow. This encounter highlights the challenges of training newcomers to the automotive repair profession, especially those lacking basic mechanical knowledge. Matt reflects on the student's unpreparedness and the broader issues within automotive education. He emphasizes the need for extended training programs and proper mentorship to adequately prepare individuals for careers as automotive technicians.

   Show Notes

   • Job Shadowing Experience (00:01:19)
   • Student's Attire and Demeanor (00:02:32)
   • Tour of the Shop (00:03:39)
   • Understanding the Complexity of Automotive Work (00:05:09)
   • Student's Lack of Mechanical Background (00:07:24)
   • Pathways to Becoming a Technician (00:11:38)
   • Challenges in Training Duration (00:12:39)
   • Tools and Basic Knowledge Required (00:13:51)
   • Complexity of Troubleshooting (00:15:15)
   • Educational System's Demands (00:16:25)
   • Need for Extended Training Programs (00:17:58)
   • Challenges in Automotive Training (00:20:06)
   • Changing Backgrounds of New Entrants (00:21:07)
   • Shift in Learning Environments (00:22:28)
   • Expectations and Frustration in Training (00:25:01)
   • Encouraging Job Shadowing (00:26:07)
   
   

   "Ask Us Anything!" with Matt Fanslow and Brin Kline

   📆 Save the Date: Thursday, December 19th, 2024

   🕒 Time: 8:00 PM EST

   Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>484e1c3b-2eab-4883-8848-9c367392535fWed, 18 Dec 2024 00:15:00 -040027:16falsefull165165King Theoden and Being a Leader [E164]Thanks to our Partner, NAPA Autotech

   Matt Fanslow draws leadership lessons from King Théoden of Rohan in "The Lord of the Rings: The Two Towers." Matt explores themes of trust, fear, and alliances, paralleling Théoden's journey with the challenges faced by shop owners and leaders in the automotive industry. He emphasizes the importance of trusting the right advisors, seeking support, and fostering collaboration. By reflecting on Théoden’s transformation and battles, Matt provides valuable insights on effective leadership, resilience, and the power of unity in overcoming adversity.

   Show Notes

   • Théoden's Condition (00:02:41)
   • Trust and Leadership (00:04:11)
   • Gandalf's Return (00:05:38)
   • Théoden's Struggles (00:06:55)
   • The Threat from Sauron (00:08:15)
   • Historical Comforts (00:09:34)
   • Rebuilding Alliances (00:11:54)
   • Facing Business Challenges (00:13:01)
   • Helm's Deep as a Safe Haven (00:14:08)
   • The Arrival of Allies (00:15:15)
   • Role of Employees in Alliances (00:16:36)
   • Impenetrability of Helm's Deep (00:18:05)
   • The Rallying Call (00:20:24)
   • The Burden of Leadership (00:21:35)
   • Competition as a Catalyst (00:22:38)
   • The Charge to Gondor (00:23:47)
   • Motivational Speeches (00:25:10)
   • The Price of Honor (00:26:26)
   • Contentment in Leadership (00:27:28)
   • Striving for Belonging (00:28:40)
   
   

   "Ask Us Anything!" with Matt Fanslow and Brin Kline

   📆 Save the Date: Thursday, December 19th, 2024

   🕒 Time: 8:00 PM EST

   Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow draws leadership lessons from King Théoden of Rohan in "The Lord of the Rings: The Two Towers." Matt explores themes of trust, fear, and alliances, paralleling Théoden's journey with the challenges faced by shop owners and leaders in the automotive industry. He emphasizes the importance of trusting the right advisors, seeking support, and fostering collaboration. By reflecting on Théoden’s transformation and battles, Matt provides valuable insights on effective leadership, resilience, and the power of unity in overcoming adversity.

   Show Notes

   • Théoden's Condition (00:02:41)
   • Trust and Leadership (00:04:11)
   • Gandalf's Return (00:05:38)
   • Théoden's Struggles (00:06:55)
   • The Threat from Sauron (00:08:15)
   • Historical Comforts (00:09:34)
   • Rebuilding Alliances (00:11:54)
   • Facing Business Challenges (00:13:01)
   • Helm's Deep as a Safe Haven (00:14:08)
   • The Arrival of Allies (00:15:15)
   • Role of Employees in Alliances (00:16:36)
   • Impenetrability of Helm's Deep (00:18:05)
   • The Rallying Call (00:20:24)
   • The Burden of Leadership (00:21:35)
   • Competition as a Catalyst (00:22:38)
   • The Charge to Gondor (00:23:47)
   • Motivational Speeches (00:25:10)
   • The Price of Honor (00:26:26)
   • Contentment in Leadership (00:27:28)
   • Striving for Belonging (00:28:40)
   
   

   "Ask Us Anything!" with Matt Fanslow and Brin Kline

   📆 Save the Date: Thursday, December 19th, 2024

   🕒 Time: 8:00 PM EST

   Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>ac509941-6ca3-4c5e-9491-a74c0b0ee850Wed, 11 Dec 2024 00:15:00 -040030:53falsefull164164What Lies Beneath [E163]Thanks to our Partner, NAPA Autotech

   Matt Fanslow explores common frustrations and misunderstandings in the automotive service industry. Speaking from the perspectives of technicians, managers, owners, and service advisors, he emphasizes the importance of understanding underlying factors in workplace dynamics. Matt discusses the theme of perception, drawing parallels between music, movies, and workplace interactions. He encourages listeners to remain curious, communicate effectively, and foster empathy to build a collaborative work environment.

   Show Notes

   • Frustrations in the Automotive Industry (00:01:11)
   • Exploring Deeper Meanings (00:02:37)
   • Music as Metaphor (00:03:41)
   • Misunderstandings in Relationships (00:06:18)
   • Management Perspectives (00:07:24)
   • Seeking Understanding (00:08:31)
   • Blame and Accountability (00:10:52)
   • Identifying Systemic Issues (00:12:29)
   • Curiosity in Problem-Solving (00:14:56)
   • Lessons from Entertainment (00:16:12)
   • Building Trust Through Curiosity (00:17:43)
   
   

   "Ask Us Anything!" with Matt Fanslow and Brin Kline

   📆 Save the Date: Thursday, December 19th, 2024

   🕒 Time: 8:00 PM EST

   Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow explores common frustrations and misunderstandings in the automotive service industry. Speaking from the perspectives of technicians, managers, owners, and service advisors, he emphasizes the importance of understanding underlying factors in workplace dynamics. Matt discusses the theme of perception, drawing parallels between music, movies, and workplace interactions. He encourages listeners to remain curious, communicate effectively, and foster empathy to build a collaborative work environment.

   Show Notes

   • Frustrations in the Automotive Industry (00:01:11)
   • Exploring Deeper Meanings (00:02:37)
   • Music as Metaphor (00:03:41)
   • Misunderstandings in Relationships (00:06:18)
   • Management Perspectives (00:07:24)
   • Seeking Understanding (00:08:31)
   • Blame and Accountability (00:10:52)
   • Identifying Systemic Issues (00:12:29)
   • Curiosity in Problem-Solving (00:14:56)
   • Lessons from Entertainment (00:16:12)
   • Building Trust Through Curiosity (00:17:43)
   
   

   "Ask Us Anything!" with Matt Fanslow and Brin Kline

   📆 Save the Date: Thursday, December 19th, 2024

   🕒 Time: 8:00 PM EST

   Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>639e3221-a82b-4d84-a752-9e5ba6829045Wed, 04 Dec 2024 00:15:00 -040019:55falsefull163163A Probing Question [E162]Thanks to our Partner, NAPA Autotech

   Show Notes

   • Back Probing Overview (00:01:14)
   • Challenges with Back Probing (00:02:29)
   • Risks of Back Probing (00:03:48)
   • Wire Gauge and Back Probing Challenges (00:05:03)
   • Teeing Into Circuits (00:06:19)
   • Concerns with Unplugging Connectors (00:07:34)
   • Terminal Fretting Issues (00:09:45)
   • Piercing Wires Discussion (00:11:56)
   • Probing Tools for Piercing (00:13:12)
   • Proper Aftercare for Piercing (00:14:16)
   • Discussion of Probing Techniques (00:17:55)
   • Live Webinar Announcement (00:19:10)
   
   

   "Ask Us Anything!" with Matt Fanslow and Brin Kline

   📆 Save the Date: Thursday, December 19th, 2024

   🕒 Time: 8:00 PM EST

   Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech

   Show Notes

   • Back Probing Overview (00:01:14)
   • Challenges with Back Probing (00:02:29)
   • Risks of Back Probing (00:03:48)
   • Wire Gauge and Back Probing Challenges (00:05:03)
   • Teeing Into Circuits (00:06:19)
   • Concerns with Unplugging Connectors (00:07:34)
   • Terminal Fretting Issues (00:09:45)
   • Piercing Wires Discussion (00:11:56)
   • Probing Tools for Piercing (00:13:12)
   • Proper Aftercare for Piercing (00:14:16)
   • Discussion of Probing Techniques (00:17:55)
   • Live Webinar Announcement (00:19:10)
   
   

   "Ask Us Anything!" with Matt Fanslow and Brin Kline

   📆 Save the Date: Thursday, December 19th, 2024

   🕒 Time: 8:00 PM EST

   Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>5c87c392-e434-4e16-94d3-6f2bd1c5e678Wed, 27 Nov 2024 00:15:00 -040020:18falsefull162162Branding... like Yellowstone [E161]Thanks to our Partner, NAPA Autotech

   Matt Fanslow explores the themes of branding and employee culture, inspired by the TV show "Yellowstone." Matt emphasizes the importance of a culture where team members support each other, continuous skill improvement through training and the significance of mentorship.

   Show Notes

   • Discussion on "Yellowstone" (00:01:11)
   • Branding in the Context of the Show (00:03:43)
   • Employee Branding and Culture (00:05:15)
   • Uniforms as Symbols of Value (00:06:34)
   • Importance of Team Support (00:07:55)
   • Continuous Improvement in the Workplace (00:10:35)
   • Character Growth and Skill Development (00:12:52)
   • Setting Expectations for Employees (00:14:13)
   • Valuing Employee Contributions (00:16:55)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow explores the themes of branding and employee culture, inspired by the TV show "Yellowstone." Matt emphasizes the importance of a culture where team members support each other, continuous skill improvement through training and the significance of mentorship.

   Show Notes

   • Discussion on "Yellowstone" (00:01:11)
   • Branding in the Context of the Show (00:03:43)
   • Employee Branding and Culture (00:05:15)
   • Uniforms as Symbols of Value (00:06:34)
   • Importance of Team Support (00:07:55)
   • Continuous Improvement in the Workplace (00:10:35)
   • Character Growth and Skill Development (00:12:52)
   • Setting Expectations for Employees (00:14:13)
   • Valuing Employee Contributions (00:16:55)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>d6bd6e5f-e151-4193-97ac-b7e44036c885Wed, 20 Nov 2024 00:15:00 -040019:46falsefull161161Poker Theory And Automotive Diagnostics With Rich Falco [E160]Thanks to our Partner, NAPA Autotech

   Matt Fanslow welcomes mobile diagnostic technician Rich Falco to explore the intriguing parallels between poker strategies and automotive diagnostics.

   Show Notes

   • Watch Full Video Episode
   • Discussion on Poker (00:01:02)
   • Evolution of Poker Strategies (00:02:22)
   • Game Theory and Diagnostics (00:04:35)
   • Common Misunderstandings (00:12:07)
   • Real-World Diagnostic Scenarios (00:13:26)
   • Electric Vehicle Training (00:15:46)
   • Power Window Diagnosis (00:16:44)
   • Poker Predictions (00:18:05)
   • Understanding Poker Players (00:19:01)
   • Reading Opponents (00:20:14)
   • Experience in Diagnostics (00:22:03)
   • The Importance of Training (00:23:22)
   • Shop Culture Changes (00:26:09)
   • Technology in Poker (00:30:21)
   • AI and Diagnostics (00:31:08)
   • Access to Training Resources (00:32:07)
   • Young Technicians' Knowledge (00:33:05)
   • Poker vs. Automotive Diagnostics (00:33:24)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow welcomes mobile diagnostic technician Rich Falco to explore the intriguing parallels between poker strategies and automotive diagnostics.

   Show Notes

   • Watch Full Video Episode
   • Discussion on Poker (00:01:02)
   • Evolution of Poker Strategies (00:02:22)
   • Game Theory and Diagnostics (00:04:35)
   • Common Misunderstandings (00:12:07)
   • Real-World Diagnostic Scenarios (00:13:26)
   • Electric Vehicle Training (00:15:46)
   • Power Window Diagnosis (00:16:44)
   • Poker Predictions (00:18:05)
   • Understanding Poker Players (00:19:01)
   • Reading Opponents (00:20:14)
   • Experience in Diagnostics (00:22:03)
   • The Importance of Training (00:23:22)
   • Shop Culture Changes (00:26:09)
   • Technology in Poker (00:30:21)
   • AI and Diagnostics (00:31:08)
   • Access to Training Resources (00:32:07)
   • Young Technicians' Knowledge (00:33:05)
   • Poker vs. Automotive Diagnostics (00:33:24)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>165af03b-08fb-49ba-babe-72ac891d8373Wed, 13 Nov 2024 00:15:00 -040037:19falsefull160160The Power of Curiosity [E159]Matt Fanslow discusses how genuine curiosity can enhance diagnostic practices and improve interactions with clients and colleagues. Matt emphasizes the importance of approaching situations with curiosity rather than judgment, both in technical diagnostics and workplace relationships. He illustrates how curiosity can lead to more effective repairs and better understanding of employee performance. 

   Show Notes

   • Curiosity vs. Judgment (00:01:18)
   • Scientific Method in Diagnostics (00:03:00)
   • Understanding Electrical Systems (00:04:25)
   • Preparing for New Technologies (00:07:01)
   • Curiosity in Management (00:08:16)
   • Exploring Performance Issues (00:09:39)
   • Identifying Systemic Issues (00:13:05)
   • Open Communication in the Workplace (00:14:12)
   • Customer Interactions and Curiosity (00:15:29)
   • Cultural Impact of Judgment (00:17:50)
   • The Importance of Curiosity in Diagnostics (00:19:10)
   • Curiosity in Personal Relationships (00:20:16)
   • Curiosity as a Tool Against Judgment (00:21:30)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Matt Fanslow discusses how genuine curiosity can enhance diagnostic practices and improve interactions with clients and colleagues. Matt emphasizes the importance of approaching situations with curiosity rather than judgment, both in technical diagnostics and workplace relationships. He illustrates how curiosity can lead to more effective repairs and better understanding of employee performance. 

   Show Notes

   • Curiosity vs. Judgment (00:01:18)
   • Scientific Method in Diagnostics (00:03:00)
   • Understanding Electrical Systems (00:04:25)
   • Preparing for New Technologies (00:07:01)
   • Curiosity in Management (00:08:16)
   • Exploring Performance Issues (00:09:39)
   • Identifying Systemic Issues (00:13:05)
   • Open Communication in the Workplace (00:14:12)
   • Customer Interactions and Curiosity (00:15:29)
   • Cultural Impact of Judgment (00:17:50)
   • The Importance of Curiosity in Diagnostics (00:19:10)
   • Curiosity in Personal Relationships (00:20:16)
   • Curiosity as a Tool Against Judgment (00:21:30)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>8882fe84-12e3-4709-ab9f-4af196e09f0eWed, 06 Nov 2024 00:15:00 -040022:29falsefull159159Great Expectations with Margaret Light [E158]Matt Fanslow and licensed marriage and family therapist Margaret Light explore the theme of expectations in interpersonal relationships.

   Matt Fanslow shares a personal story about trying to surprise his wife and her friend with a thoughtful gesture that didn’t turn out as he’d hoped. This experience opens up a conversation about how expectations are shaped, highlighting the difference between clear and unspoken expectations and why direct communication is essential. They also discuss cultural influences on expectations and the value of ongoing dialogue to manage them effectively, ultimately promoting healthier relationships.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Matt Fanslow and licensed marriage and family therapist Margaret Light explore the theme of expectations in interpersonal relationships.

   Matt Fanslow shares a personal story about trying to surprise his wife and her friend with a thoughtful gesture that didn’t turn out as he’d hoped. This experience opens up a conversation about how expectations are shaped, highlighting the difference between clear and unspoken expectations and why direct communication is essential. They also discuss cultural influences on expectations and the value of ongoing dialogue to manage them effectively, ultimately promoting healthier relationships.

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>8ebddcbc-e346-4d72-a0ab-f73eaef27cb8Wed, 30 Oct 2024 00:15:00 -040001:07:15falsefull158158Geeking Out With The Motor Oil Geek [E157]Oil analysis expert Lake Speed Jr., "The Motor Oil Geek," explains the critical role of oil analysis in diagnosing engine health and performance. Lake Speed Jr. is the son of race car driver Lake Speed Sr.

   Lake Speed Jr.

   • https://www.speediagnostix.com
   • www.youtube.com/@themotoroilgeek
   
   

   Show Notes

   • Discussion on Friction and Lubrication (00:00:45)
   • Oil Analysis Services (00:02:12)
   • Importance of Trend Analysis (00:03:13)
   • Interpreting Oil Analysis Data (00:05:29)
   • Evidence-Based Diagnosis (00:06:34)
   • Identifying Head Gasket Leaks (00:07:22)
   • Comparing Testing Methods (00:09:10)
   • Experience in Oil Analysis (00:11:47)
   • Early Detection of Engine Issues (00:12:43)
   • Fuel Dilution Problems (00:13:18)
   • Diesel Engine Challenges (00:17:11)
   • Diagnostic Value of Oil Samples (00:18:55)
   • Ecosystem of Vehicle Data (00:19:57)
   • Value to Vehicle Owners (00:21:19)
   • Misunderstandings About Motor Oil (00:22:45)
   • Data-Driven Decisions (00:25:01)
   • Importance of Filtration (00:26:24)
   • Foam and Lubrication Properties (00:30:18)
   • The Impact of Innovation (00:32:08)
   • Rules Evolving from Success (00:32:30)
   • Promoting Oil Analysis (00:32:46)
   
   

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/No Show Notes!!!

   ]]>Oil analysis expert Lake Speed Jr., "The Motor Oil Geek," explains the critical role of oil analysis in diagnosing engine health and performance. Lake Speed Jr. is the son of race car driver Lake Speed Sr.

   Lake Speed Jr.

   • https://www.speediagnostix.com
   • www.youtube.com/@themotoroilgeek
   
   

   Show Notes

   • Discussion on Friction and Lubrication (00:00:45)
   • Oil Analysis Services (00:02:12)
   • Importance of Trend Analysis (00:03:13)
   • Interpreting Oil Analysis Data (00:05:29)
   • Evidence-Based Diagnosis (00:06:34)
   • Identifying Head Gasket Leaks (00:07:22)
   • Comparing Testing Methods (00:09:10)
   • Experience in Oil Analysis (00:11:47)
   • Early Detection of Engine Issues (00:12:43)
   • Fuel Dilution Problems (00:13:18)
   • Diesel Engine Challenges (00:17:11)
   • Diagnostic Value of Oil Samples (00:18:55)
   • Ecosystem of Vehicle Data (00:19:57)
   • Value to Vehicle Owners (00:21:19)
   • Misunderstandings About Motor Oil (00:22:45)
   • Data-Driven Decisions (00:25:01)
   • Importance of Filtration (00:26:24)
   • Foam and Lubrication Properties (00:30:18)
   • The Impact of Innovation (00:32:08)
   • Rules Evolving from Success (00:32:30)
   • Promoting Oil Analysis (00:32:46)
   
   

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/No Show Notes!!!

   ]]>a36008b8-f51b-4429-a790-117794f07735Wed, 23 Oct 2024 00:15:00 -040034:15falsefull157157Integrity, Bias, and The Cobra Effect [E156]Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Matt explores integrity and ethical behavior in the automotive repair industry. Using a reality TV challenge show as a metaphor, Matt illustrates how individuals can manipulate situations for personal gain, paralleling the ethical dilemmas faced by technicians who may lie to customers or recommend unnecessary repairs to boost earnings. He discusses the impact of reward systems, particularly flat-rate compensation, on behavior and introduces the "cobra effect" to highlight unintended negative consequences. Matt encourages listeners to reflect on their practices and prioritize integrity to build trust and ensure sustainable business success.

   • Integrity and ethical behavior in the automotive repair industry
   • The impact of reward systems on technician behavior
   • Flat-rate compensation and its implications for ethical practices
   • Manipulation and deception in competitive environments
   • The "cobra effect" and unintended consequences of reward systems
   • The importance of maintaining professional integrity
   • Financial literacy and its role in decision-making for technicians
   • Strategies for continuous improvement in business practices
   • The relationship between compensation structures and quality of work
   
   

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/No Show Notes!!!

   ]]>Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Matt explores integrity and ethical behavior in the automotive repair industry. Using a reality TV challenge show as a metaphor, Matt illustrates how individuals can manipulate situations for personal gain, paralleling the ethical dilemmas faced by technicians who may lie to customers or recommend unnecessary repairs to boost earnings. He discusses the impact of reward systems, particularly flat-rate compensation, on behavior and introduces the "cobra effect" to highlight unintended negative consequences. Matt encourages listeners to reflect on their practices and prioritize integrity to build trust and ensure sustainable business success.

   • Integrity and ethical behavior in the automotive repair industry
   • The impact of reward systems on technician behavior
   • Flat-rate compensation and its implications for ethical practices
   • Manipulation and deception in competitive environments
   • The "cobra effect" and unintended consequences of reward systems
   • The importance of maintaining professional integrity
   • Financial literacy and its role in decision-making for technicians
   • Strategies for continuous improvement in business practices
   • The relationship between compensation structures and quality of work
   
   

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/No Show Notes!!!

   ]]>e759bff4-2e9e-4800-bc5d-07031174530dWed, 16 Oct 2024 00:15:00 -040022:12falsefull156156Relatively Speaking about Relative Compression [E155]Matt Fanslow leads an in-depth discussion focusing on electric motor current and relative compression tests.

   Show Notes

   • ACCESS PICO FILES: https://bit.ly/3NgSdvO
   • Overview of Electric Motor Current (00:00:11)
   • Pico Scope Software (00:01:23)
   • Understanding Waveforms (00:02:25)
   • Setting Up Current Probes (00:04:09)
   • Disabling the Fuel System (00:06:14)
   • Configuring the Oscilloscope (00:07:18)
   • Testing Current Consistency (00:10:35)
   • Application to Other Electric Motors (00:12:55)
   • Interpreting Waveform Patterns (00:16:13)
   • Relative Compression Test Overview (00:17:25)
   • Interpreting Waveform Peaks (00:18:34)rs.
   • Identifying Global Compression Issues (00:19:54)
   • Using Amplitude Cursors (00:21:04)
   • Diagnosing Ignition Timing (00:24:23)
   • Visual Confirmation of Cylinder Count (00:26:33)
   • Identifying Misfiring Cylinders (00:27:38)
   • Analyzing Low Compression Waveforms (00:30:06)
   • Understanding Air Spring Effects in Engines (00:34:04)
   
   ]]>Matt Fanslow leads an in-depth discussion focusing on electric motor current and relative compression tests.

   Show Notes

   • ACCESS PICO FILES: https://bit.ly/3NgSdvO
   • Overview of Electric Motor Current (00:00:11)
   • Pico Scope Software (00:01:23)
   • Understanding Waveforms (00:02:25)
   • Setting Up Current Probes (00:04:09)
   • Disabling the Fuel System (00:06:14)
   • Configuring the Oscilloscope (00:07:18)
   • Testing Current Consistency (00:10:35)
   • Application to Other Electric Motors (00:12:55)
   • Interpreting Waveform Patterns (00:16:13)
   • Relative Compression Test Overview (00:17:25)
   • Interpreting Waveform Peaks (00:18:34)rs.
   • Identifying Global Compression Issues (00:19:54)
   • Using Amplitude Cursors (00:21:04)
   • Diagnosing Ignition Timing (00:24:23)
   • Visual Confirmation of Cylinder Count (00:26:33)
   • Identifying Misfiring Cylinders (00:27:38)
   • Analyzing Low Compression Waveforms (00:30:06)
   • Understanding Air Spring Effects in Engines (00:34:04)
   
   ]]>131eaea4-fe4a-42c1-a00c-acff40a4d877Wed, 09 Oct 2024 00:15:00 -040038:52falsefull155155Do You Want a Better Relationship with Clients & Employees? Go to Marriage Counselling! [E154]Thanks to our Partner, NAPA Autotech

   Matt Fanslow dives into the intricacies of customer interactions within the automotive repair industry, highlighting the critical role of communication, trust, and validation. He draws insightful comparisons between personal relationships and client engagements, noting how defensive behavior from employees can undermine trust. Matt underscores the importance of fostering an environment where clients and employees feel safe expressing their concerns. He offers practical communication strategies, such as validating emotions and responding with empathy, and recommends resources like the Gottman Institute for deeper understanding. The episode highlights empathy as a cornerstone for cultivating strong, lasting relationships with both clients and employees.

   Show Notes

   • Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081
   • Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058
   • The Importance of Relationships (00:02:50)
   • Insights from John Gottman (00:04:09)
   • Creating a Safe Space for Clients (00:07:02)
   • Understanding Validation (00:08:22)
   • Consequences of Invalidating Feelings (00:09:35)
   • The Role of Safe Spaces for Employees (00:11:50)
   • Open Dialogue and Solutions (00:13:01)
   • Addressing Client Concerns (00:14:15)
   • Escalation of Emotions in Interactions (00:15:38)
   • Reassuring Clients During Tensions (00:18:02)
   • Creating Trust in Relationships (00:19:10)
   • Building Client Loyalty (00:22:51).
   • Proactive Communication Strategies (00:26:20)
   • The Impact of Empathy on Business (00:27:36)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow dives into the intricacies of customer interactions within the automotive repair industry, highlighting the critical role of communication, trust, and validation. He draws insightful comparisons between personal relationships and client engagements, noting how defensive behavior from employees can undermine trust. Matt underscores the importance of fostering an environment where clients and employees feel safe expressing their concerns. He offers practical communication strategies, such as validating emotions and responding with empathy, and recommends resources like the Gottman Institute for deeper understanding. The episode highlights empathy as a cornerstone for cultivating strong, lasting relationships with both clients and employees.

   Show Notes

   • Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081
   • Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058
   • The Importance of Relationships (00:02:50)
   • Insights from John Gottman (00:04:09)
   • Creating a Safe Space for Clients (00:07:02)
   • Understanding Validation (00:08:22)
   • Consequences of Invalidating Feelings (00:09:35)
   • The Role of Safe Spaces for Employees (00:11:50)
   • Open Dialogue and Solutions (00:13:01)
   • Addressing Client Concerns (00:14:15)
   • Escalation of Emotions in Interactions (00:15:38)
   • Reassuring Clients During Tensions (00:18:02)
   • Creating Trust in Relationships (00:19:10)
   • Building Client Loyalty (00:22:51).
   • Proactive Communication Strategies (00:26:20)
   • The Impact of Empathy on Business (00:27:36)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>b3e9ec26-d5da-482a-8d20-5733bd7f2fbcWed, 02 Oct 2024 00:15:00 -040030:02falsefull154154Rapid Fire Questions with Tracy Capriotto [E153]Rapid Fire Questions with Tracy Capriotto!
   • Watch Full Video Episode
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Rapid Fire Questions with Tracy Capriotto!
   • Watch Full Video Episode
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>6e70ff0a-dce5-4302-ba78-0c1c47fe4496Wed, 25 Sep 2024 00:15:00 -040047:41falsefull153153Diagnosing Truths About Tire Repair: Matt Fanslow Reacts to Consumer Video[E152]Matt Fanslow addresses misconceptions in the automotive repair industry, focusing on a viral social media video about tire repair. Matt explains the importance of following manufacturer protocols, the risks of improper repairs, and the need for ongoing consumer education. He emphasizes the long-term integrity of honest repairs and advises consumers to ask questions rather than assume malintent from repair shops. 

   Show Notes

   • Watch Full Video
   • Puncture Repair Procedures: https://www.ustires.org/sites/default/files/2021-10/Puncture_repair_handout_17_2.pdf
   • Tire Repair: What You Can and Cannot Repair on a Flat Tire: https://www.continental-tires.com/products/b2c/tire-knowledge/tire-repair/
   • Faulty Tire Repair Brings $22.8 Million Court Award: https://www.shopownermag.com/faulty-tire-repair-brings-22-8-million-court-award/
   • $22.8 Million Faulty Tire Repair Entirely Avoidable: https://www.tirereview.com/22-8-million-faulty-tire-repair-entirely-avoidable/
   • Discussion on Auto Repair Integrity (00:01:06)
   • Personal Tire Repair Experience (00:01:17)
   • Cost Comparison of Tire Repairs (00:02:25)
   • Incompetence vs. Scamming (00:02:33)
   • Lack of Standard Protocols (00:04:07)
   • Importance of Manufacturer Protocols (00:04:41)
   • Tire Repair Limitations (00:08:37)
   • Legal Precedents in Auto Repair (00:09:42)
   • Consumer Awareness and Questions (00:10:55)
   • Disconnect Between Clients and Mechanics (00:12:04)
   
   

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>Matt Fanslow addresses misconceptions in the automotive repair industry, focusing on a viral social media video about tire repair. Matt explains the importance of following manufacturer protocols, the risks of improper repairs, and the need for ongoing consumer education. He emphasizes the long-term integrity of honest repairs and advises consumers to ask questions rather than assume malintent from repair shops. 

   Show Notes

   • Watch Full Video
   • Puncture Repair Procedures: https://www.ustires.org/sites/default/files/2021-10/Puncture_repair_handout_17_2.pdf
   • Tire Repair: What You Can and Cannot Repair on a Flat Tire: https://www.continental-tires.com/products/b2c/tire-knowledge/tire-repair/
   • Faulty Tire Repair Brings $22.8 Million Court Award: https://www.shopownermag.com/faulty-tire-repair-brings-22-8-million-court-award/
   • $22.8 Million Faulty Tire Repair Entirely Avoidable: https://www.tirereview.com/22-8-million-faulty-tire-repair-entirely-avoidable/
   • Discussion on Auto Repair Integrity (00:01:06)
   • Personal Tire Repair Experience (00:01:17)
   • Cost Comparison of Tire Repairs (00:02:25)
   • Incompetence vs. Scamming (00:02:33)
   • Lack of Standard Protocols (00:04:07)
   • Importance of Manufacturer Protocols (00:04:41)
   • Tire Repair Limitations (00:08:37)
   • Legal Precedents in Auto Repair (00:09:42)
   • Consumer Awareness and Questions (00:10:55)
   • Disconnect Between Clients and Mechanics (00:12:04)
   
   

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>476aef2c-ac01-4c1c-8788-9e3ae2799df6Wed, 18 Sep 2024 00:15:00 -040014:13falsefull152152Auto Repair Profession and the WNBA vs Caitlin Clark [E151]Matt Fanslow explores the parallels between women's basketball and the automotive repair industry. Highlighting Caitlin Clark's exceptional impact on women's sports, Matt discusses how her achievements should be celebrated rather than downplayed. He critiques the tendency of some WNBA players to undermine Clark's success, likening it to the automotive industry's habit of disparaging competitors. Matt argues that fostering a supportive and collaborative environment, rather than one of criticism, can lead to growth and success in both fields.

   Show Notes

   • Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z [E010]: https://mattfanslow.captivate.fm/episode/010
   • The Sport of Auto Repair with Chris Jones [E134]: https://mattfanslow.captivate.fm/episode/134
   • Sports and Automotive Parallels (00:01:12)
   • Caitlin Clark's Impact (00:01:36)
   • Comparison of Basketball Eras (00:02:47)
   • Surge in Women's Basketball Viewership (00:04:11)
   • Caitlin Clark's Unique Playing Style (00:05:30)
   • WNBA Attendance Records (00:06:44)
   • WNBA's Financial Struggles (00:08:31)
   • Marginalization of Caitlin Clark (00:10:10)
   • Opportunities for Growth (00:11:34)
   • Comparison to Automotive Industry Tactics (00:14:16)
   • Downplaying Competitors (00:16:49).
   • Harmful Practices in Sports and Automotive (00:18:11)
   • Final Thoughts on Caitlin Clark and the WNBA (00:19:39)
   • The importance of competition (00:20:59)
   • Critique of disparagement (00:22:16)
   • Learning from popularity (00:23:33)
   • Long-term strategy concerns (00:24:59)
   
   

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>Matt Fanslow explores the parallels between women's basketball and the automotive repair industry. Highlighting Caitlin Clark's exceptional impact on women's sports, Matt discusses how her achievements should be celebrated rather than downplayed. He critiques the tendency of some WNBA players to undermine Clark's success, likening it to the automotive industry's habit of disparaging competitors. Matt argues that fostering a supportive and collaborative environment, rather than one of criticism, can lead to growth and success in both fields.

   Show Notes

   • Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z [E010]: https://mattfanslow.captivate.fm/episode/010
   • The Sport of Auto Repair with Chris Jones [E134]: https://mattfanslow.captivate.fm/episode/134
   • Sports and Automotive Parallels (00:01:12)
   • Caitlin Clark's Impact (00:01:36)
   • Comparison of Basketball Eras (00:02:47)
   • Surge in Women's Basketball Viewership (00:04:11)
   • Caitlin Clark's Unique Playing Style (00:05:30)
   • WNBA Attendance Records (00:06:44)
   • WNBA's Financial Struggles (00:08:31)
   • Marginalization of Caitlin Clark (00:10:10)
   • Opportunities for Growth (00:11:34)
   • Comparison to Automotive Industry Tactics (00:14:16)
   • Downplaying Competitors (00:16:49).
   • Harmful Practices in Sports and Automotive (00:18:11)
   • Final Thoughts on Caitlin Clark and the WNBA (00:19:39)
   • The importance of competition (00:20:59)
   • Critique of disparagement (00:22:16)
   • Learning from popularity (00:23:33)
   • Long-term strategy concerns (00:24:59)
   
   

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   ]]>2ddafa4c-a911-4ad1-9ceb-ef61f371f598Wed, 11 Sep 2024 00:15:00 -040026:30falsefull151151What Jorge Menchu Taught Me About Diagnostics [E150]Matt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with 'simpler' problems to build understanding and gain confidence. Matt praises Jorge for his impact on diagnostic processes and tools, noting that his work has greatly enhanced the capabilities of technicians in the bays.

   Show Notes

   • Hiring New Technicians (00:01:05)
   • Challenges of Answering Questions (00:02:19)
   • Understanding Air Conditioning (00:03:37)
   • The Importance of Foundational Knowledge (00:06:06)
   • Richard Feynman's Insights (00:07:43)
   • Diagnostic Processes Discussion (00:12:17)
   • Jorge Menchu's Impact (00:14:55)
   • Crossword Puzzle Analogy (00:16:02)
   • Understanding the Diagnostic Puzzle (00:19:28)
   • Focus on Relevant Issues (00:20:38)
   • Addressing Quick Diagnostic Questions (00:22:58)
   • Acknowledging George Menchu's Contributions (00:24:09)
   • Effective Problem-Solving Strategy (00:25:26)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Matt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with 'simpler' problems to build understanding and gain confidence. Matt praises Jorge for his impact on diagnostic processes and tools, noting that his work has greatly enhanced the capabilities of technicians in the bays.

   Show Notes

   • Hiring New Technicians (00:01:05)
   • Challenges of Answering Questions (00:02:19)
   • Understanding Air Conditioning (00:03:37)
   • The Importance of Foundational Knowledge (00:06:06)
   • Richard Feynman's Insights (00:07:43)
   • Diagnostic Processes Discussion (00:12:17)
   • Jorge Menchu's Impact (00:14:55)
   • Crossword Puzzle Analogy (00:16:02)
   • Understanding the Diagnostic Puzzle (00:19:28)
   • Focus on Relevant Issues (00:20:38)
   • Addressing Quick Diagnostic Questions (00:22:58)
   • Acknowledging George Menchu's Contributions (00:24:09)
   • Effective Problem-Solving Strategy (00:25:26)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>e77bd0f6-cb21-4859-8a7b-0619cb5b0fbaWed, 04 Sep 2024 00:15:00 -040027:36falsefull150150Mailbag: Should I Put In A Two Weeks Notice? [E149]Matt Fanslow explores the contentious topic of whether employees should give a two weeks notice when leaving a job. He challenges the power dynamics and expectations between employees and employers, questioning the fairness of this common practice. Matt highlights the lack of reciprocity from employers regarding severance packages and the potential negative impact on future job references if notice isn't given.

   Show Notes

   • The Two Weeks Notice Question (00:01:10)
   • Power Dynamics in Employment (00:02:16)
   • Expectations of Notice (00:03:38)
   • Severance Packages Discussion (00:04:50)
   • The Balance of Notice and Severance (00:06:01)
   • Consequences of Leaving Without Notice (00:07:15)
   • The Hypocrisy of Notice Expectations (00:08:21)
   • Severance Considerations (00:15:00)
   • The complexities of human behavior in the workplace (00:18:29).
   • Discussing severance and vacation time (00:21:01)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>Matt Fanslow explores the contentious topic of whether employees should give a two weeks notice when leaving a job. He challenges the power dynamics and expectations between employees and employers, questioning the fairness of this common practice. Matt highlights the lack of reciprocity from employers regarding severance packages and the potential negative impact on future job references if notice isn't given.

   Show Notes

   • The Two Weeks Notice Question (00:01:10)
   • Power Dynamics in Employment (00:02:16)
   • Expectations of Notice (00:03:38)
   • Severance Packages Discussion (00:04:50)
   • The Balance of Notice and Severance (00:06:01)
   • Consequences of Leaving Without Notice (00:07:15)
   • The Hypocrisy of Notice Expectations (00:08:21)
   • Severance Considerations (00:15:00)
   • The complexities of human behavior in the workplace (00:18:29).
   • Discussing severance and vacation time (00:21:01)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network: https://aftermarketradionetwork.com/

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

   ]]>c87968c8-1ae2-44f7-9252-4f45c2612beeWed, 28 Aug 2024 00:15:00 -040022:54falsefull149149Old Yeller and the Aging Mechanical Specialist [E148]Inspired by a listener's question, Matt discusses the physical limitations that come with age and the need for early planning and skill diversification. The episode highlights the importance of adaptability and collaboration to ensure aging mechanics remain valuable in the automotive industry.

   Show Notes

   • Future Planning for Retirement (00:02:38)
   • Physical Limitations and Career Transition (00:03:57)
   • Service Advisor Role Challenges (00:05:03)
   • Skill Development and Planning (00:06:19)
   • Communication and Shop Support (00:10:14)
   • Training and Skill Enhancement (00:11:24)
   • Value of Diagnostics and Programming (00:17:29)
   • Compensation Challenges for Mechanics (00:18:51)
   • Training Resources (00:21:37)
   • Management Training (00:22:56)
   • Shifting Roles in Business (00:24:08)
   • Generational Skill Gaps (00:25:16)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   ]]>Inspired by a listener's question, Matt discusses the physical limitations that come with age and the need for early planning and skill diversification. The episode highlights the importance of adaptability and collaboration to ensure aging mechanics remain valuable in the automotive industry.

   Show Notes

   • Future Planning for Retirement (00:02:38)
   • Physical Limitations and Career Transition (00:03:57)
   • Service Advisor Role Challenges (00:05:03)
   • Skill Development and Planning (00:06:19)
   • Communication and Shop Support (00:10:14)
   • Training and Skill Enhancement (00:11:24)
   • Value of Diagnostics and Programming (00:17:29)
   • Compensation Challenges for Mechanics (00:18:51)
   • Training Resources (00:21:37)
   • Management Training (00:22:56)
   • Shifting Roles in Business (00:24:08)
   • Generational Skill Gaps (00:25:16)
   
   

   Thanks to our Partner, NAPA Autotech

   NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

   Contact Information

   • Email Matt: mattfanslowpodcast@gmail.com
   • Diagnosing the Aftermarket A - Z YouTube Channel
   
   

   The Aftermarket Radio Network

   Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

   The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

   The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

   Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

   Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

   Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

   ]]>23823b84-525a-4a03-b157-231756ee006aWed, 21 Aug 2024 00:15:00 -040027:26falsefull148148Sweat Equity with Bryan Pollock [E147]Thanks to our Partner, NAPA Autotech

   "Diagnosing the Aftermarket A to Z," podcast host Matt Fanslow and guest Bryan Pollock, "The Beast from the East," explore "sweat equity" in the automotive repair industry. They discuss the dedication technicians invest beyond regular hours, contributing to personal growth and shop success. They emphasize mentorship, financial awareness, and community involvement, highlighting how these factors create a positive workplace culture and enhance both personal and professional development.

   • Discussion on Vintage Tools (00:01:07)
   • Importance of Sweat Equity (00:06:21)
   • Impact on Business Reputation (00:07:52)
   • Long-Term Effects of Physical Demands (00:09:54)
   • Experience with Difficult Repairs (00:12:41)
   • The Importance of Understanding Problems (00:14:53)
   • Sweat Equity in Business (00:15:39)
   • Cinematic Parallels (00:16:10)
   • Employee Compensation and Business Success (00:16:44)
   • Owner vs. Employee Success (00:17:53)
   • Risk of Ownership (00:18:58)
   • Arbitrary Salary Ceilings (00:21:07)
   • Business Pillars and Employee Value (00:22:43)
   • Culture and Treatment of Employees (00:25:10)
   • The Danger of Focus on Money (00:26:04)
   • Living Costs and Compensation (00:27:57)
   • Job Satisfaction Over Salary (00:28:10)
   • Sweat Equity and Career Growth (00:29:25)
   • Perception of Self-Employment (00:30:00)
   • Understanding Sweat Equity (00:30:41)
   • Intangible Benefits of the Workplace (00:30:57)
   • Financial Awareness in Spending (00:31:13)
   • The Cost of Beverage Choices (00:31:55)
   • Toolbox Spending Habits (00:32:24)
   • Understanding Perspectives on Spending (00:33:19)
   • The Value of Previous Employees (00:34:15)
   • Ego and Hiring Practices (00:36:23)
   • Negativity and Work Culture (00:39:06)
   • The Importance of Grace and Honesty (00:42:33)
   • Training Young Employees (00:44:24)
   • Hiring Challenges (00:46:14)
   • Unrealistic Job Requirements (00:47:08)
   • Workplace Atmosphere Importance (00:48:24)
   • Financial Growth and Spending Habits (00:49:26)
   • Profit Sharing and Employee Engagement (00:52:11)
   • Future Aspirations of Employees (00:52:49)
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Thanks to our Partner, NAPA Autotech

   "Diagnosing the Aftermarket A to Z," podcast host Matt Fanslow and guest Bryan Pollock, "The Beast from the East," explore "sweat equity" in the automotive repair industry. They discuss the dedication technicians invest beyond regular hours, contributing to personal growth and shop success. They emphasize mentorship, financial awareness, and community involvement, highlighting how these factors create a positive workplace culture and enhance both personal and professional development.

   • Discussion on Vintage Tools (00:01:07)
   • Importance of Sweat Equity (00:06:21)
   • Impact on Business Reputation (00:07:52)
   • Long-Term Effects of Physical Demands (00:09:54)
   • Experience with Difficult Repairs (00:12:41)
   • The Importance of Understanding Problems (00:14:53)
   • Sweat Equity in Business (00:15:39)
   • Cinematic Parallels (00:16:10)
   • Employee Compensation and Business Success (00:16:44)
   • Owner vs. Employee Success (00:17:53)
   • Risk of Ownership (00:18:58)
   • Arbitrary Salary Ceilings (00:21:07)
   • Business Pillars and Employee Value (00:22:43)
   • Culture and Treatment of Employees (00:25:10)
   • The Danger of Focus on Money (00:26:04)
   • Living Costs and Compensation (00:27:57)
   • Job Satisfaction Over Salary (00:28:10)
   • Sweat Equity and Career Growth (00:29:25)
   • Perception of Self-Employment (00:30:00)
   • Understanding Sweat Equity (00:30:41)
   • Intangible Benefits of the Workplace (00:30:57)
   • Financial Awareness in Spending (00:31:13)
   • The Cost of Beverage Choices (00:31:55)
   • Toolbox Spending Habits (00:32:24)
   • Understanding Perspectives on Spending (00:33:19)
   • The Value of Previous Employees (00:34:15)
   • Ego and Hiring Practices (00:36:23)
   • Negativity and Work Culture (00:39:06)
   • The Importance of Grace and Honesty (00:42:33)
   • Training Young Employees (00:44:24)
   • Hiring Challenges (00:46:14)
   • Unrealistic Job Requirements (00:47:08)
   • Workplace Atmosphere Importance (00:48:24)
   • Financial Growth and Spending Habits (00:49:26)
   • Profit Sharing and Employee Engagement (00:52:11)
   • Future Aspirations of Employees (00:52:49)
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>b928b045-16b3-498a-a378-ea4da50ce623Wed, 14 Aug 2024 00:15:00 -040054:51falsefull147147Social Constructs...Game Theory...and Auto Repair [E146]Thanks to our Partner, NAPA Autotech

   Matt Fanslow explores social constructs, relationships, and game theory. Inspired by a wedding he attended and a personal story about a friend dealing with infidelity, he highlights the importance of clear communication and expectations. He connects these themes to game theory, illustrating its relevance in both personal and professional interactions. 

   Show Notes

   • Economics with Dr. Joshua Rosenbloom [E038]: https://mattfanslow.captivate.fm/episode/038
   • Automotive Technician Suicide with Margaret Light [E049]: https://mattfanslow.captivate.fm/episode/049
   • Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058
   • Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081
   • Shame with Margaret Light [E103]: https://mattfanslow.captivate.fm/episode/103
   • Good Grief with Margaret Light [E116]: https://mattfanslow.captivate.fm/episode/116
   • Contemplating Game Theory (00:01:14) Matt reflects on his desire to discuss game theory, referencing a previous episode with an economist.
   • Wedding Observations (00:02:27) Matt shares his experience attending a wedding and listening to the couple's vows.
   • Social Constructs in Relationships (00:04:59) Matt discusses the social constructs couples create and their potential misunderstandings.
   • Friend's Affair and Reflection (00:06:15) He reveals a friend's marital affair, prompting thoughts on social constructs and personal experiences.
   • Expectations and Social Constructs (00:07:42) Matt explains how social constructs shape behavior and expectations in relationships.
   • Game Theory Basics (00:09:59) He introduces game theory, linking it to social interactions and relationships.
   • Defining Game Requirements (00:12:15) Matt outlines the requirements for a game, including players, rules, and payoffs.
   • Social Constructs and Expectations (00:14:52) He emphasizes the importance of understanding and communicating expectations in relationships.
   • Impact of Broken Rules (00:16:08) Matt discusses the consequences of unspoken rules being broken in relationships and service experiences.
   • Inspiration from Experiences (00:18:34) He encourages listeners to draw inspiration from experiences in both personal and professional contexts.
   • Setting Expectations (00:20:56) Importance of clear communication about processes and customer expectations in automotive services.
   • Building Trust (00:22:05) Establishing trust through consistent service, transparency about costs, and addressing customer concerns.
   • Concepts of Game Theory (00:23:16) Overview of game theory's relevance to relationships and social constructs, emphasizing common sense applications.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow explores social constructs, relationships, and game theory. Inspired by a wedding he attended and a personal story about a friend dealing with infidelity, he highlights the importance of clear communication and expectations. He connects these themes to game theory, illustrating its relevance in both personal and professional interactions. 

   Show Notes

   • Economics with Dr. Joshua Rosenbloom [E038]: https://mattfanslow.captivate.fm/episode/038
   • Automotive Technician Suicide with Margaret Light [E049]: https://mattfanslow.captivate.fm/episode/049
   • Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058
   • Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081
   • Shame with Margaret Light [E103]: https://mattfanslow.captivate.fm/episode/103
   • Good Grief with Margaret Light [E116]: https://mattfanslow.captivate.fm/episode/116
   • Contemplating Game Theory (00:01:14) Matt reflects on his desire to discuss game theory, referencing a previous episode with an economist.
   • Wedding Observations (00:02:27) Matt shares his experience attending a wedding and listening to the couple's vows.
   • Social Constructs in Relationships (00:04:59) Matt discusses the social constructs couples create and their potential misunderstandings.
   • Friend's Affair and Reflection (00:06:15) He reveals a friend's marital affair, prompting thoughts on social constructs and personal experiences.
   • Expectations and Social Constructs (00:07:42) Matt explains how social constructs shape behavior and expectations in relationships.
   • Game Theory Basics (00:09:59) He introduces game theory, linking it to social interactions and relationships.
   • Defining Game Requirements (00:12:15) Matt outlines the requirements for a game, including players, rules, and payoffs.
   • Social Constructs and Expectations (00:14:52) He emphasizes the importance of understanding and communicating expectations in relationships.
   • Impact of Broken Rules (00:16:08) Matt discusses the consequences of unspoken rules being broken in relationships and service experiences.
   • Inspiration from Experiences (00:18:34) He encourages listeners to draw inspiration from experiences in both personal and professional contexts.
   • Setting Expectations (00:20:56) Importance of clear communication about processes and customer expectations in automotive services.
   • Building Trust (00:22:05) Establishing trust through consistent service, transparency about costs, and addressing customer concerns.
   • Concepts of Game Theory (00:23:16) Overview of game theory's relevance to relationships and social constructs, emphasizing common sense applications.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>33cb961c-dad2-447a-b938-ce2732cde258Wed, 07 Aug 2024 00:15:00 -040025:46falsefull146146Matt Fanslow's Top Labscopes [E145]Thanks to our Partner, NAPA Autotech

   Ready for Matt Fanslow's Top Labescopes?

   Show Notes

   • PicoScope
   • AESwave uScope
   • Snap-On Vantage Pro
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Thanks to our Partner, NAPA Autotech

   Ready for Matt Fanslow's Top Labescopes?

   Show Notes

   • PicoScope
   • AESwave uScope
   • Snap-On Vantage Pro
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>ad28442b-c8a2-474b-a4b7-dfdbe7ffb6c4Wed, 31 Jul 2024 00:15:00 -040032:46falsefull145145Just Fly the Darn Aircraft - Period! [E144]Thanks to our Partner, NAPA Autotech

   Matt Fanslow emphasizes the importance of taking control of one’s life and career, especially during challenging times. Using the analogy of flying a plane, he stresses the need for focus and decisive action. Drawing from his mentor Robert "Dutch" Silverstein's advice to "fly the darn plane," Matt discusses personal and professional development in the automotive industry. He highlights the value of self-assessment, hard work, and continuous learning, and underscores the significance of training and mentorship.

   • Flying the Plane Analogy (00:01:34)
   • Facing Life's Challenges (00:02:47)
   • Making Intentional Decisions (00:04:01)
   • Learning from Tough Situations (00:05:21)
   • The Sully Incident (00:06:30)
   • Gathering Information (00:09:01)
   • Career Planning and Self-Assessment (00:10:25)
   • The Role of Mentorship (00:11:35)
   • Honesty in Self-Assessment (00:12:41)
   • Value of Continuous Learning (00:15:01)
   • Reality of Career Aspirations (00:16:07)
   • Finding Your Niche (00:19:36)
   • Mastering Skills (00:20:55)
   • Misunderstanding Career Potential (00:22:07)
   • Value as a Worker vs. Human (00:23:24)
   • Understanding Skills and Passion (00:24:53)
   • Flying the Plane Analogy (00:26:09)
   • Encouragement and Gratitude (00:27:14)
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow emphasizes the importance of taking control of one’s life and career, especially during challenging times. Using the analogy of flying a plane, he stresses the need for focus and decisive action. Drawing from his mentor Robert "Dutch" Silverstein's advice to "fly the darn plane," Matt discusses personal and professional development in the automotive industry. He highlights the value of self-assessment, hard work, and continuous learning, and underscores the significance of training and mentorship.

   • Flying the Plane Analogy (00:01:34)
   • Facing Life's Challenges (00:02:47)
   • Making Intentional Decisions (00:04:01)
   • Learning from Tough Situations (00:05:21)
   • The Sully Incident (00:06:30)
   • Gathering Information (00:09:01)
   • Career Planning and Self-Assessment (00:10:25)
   • The Role of Mentorship (00:11:35)
   • Honesty in Self-Assessment (00:12:41)
   • Value of Continuous Learning (00:15:01)
   • Reality of Career Aspirations (00:16:07)
   • Finding Your Niche (00:19:36)
   • Mastering Skills (00:20:55)
   • Misunderstanding Career Potential (00:22:07)
   • Value as a Worker vs. Human (00:23:24)
   • Understanding Skills and Passion (00:24:53)
   • Flying the Plane Analogy (00:26:09)
   • Encouragement and Gratitude (00:27:14)
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>87ddb062-65d7-4af5-966e-4c63f3e06746Wed, 24 Jul 2024 00:15:00 -040028:56falsefull144144Can't We All Just Get Along? With Tanner Brandt [E143]Thanks to our Partner, NAPA Autotech

   Matt Fanslow and guest Tanner Brandt discuss the recent assassination attempt on former President Donald Trump, the state of the country, and the impact of political polarization. They explore how media influences public opinion and the role of political figures in shaping societal views. The conversation highlights the need for civil discourse, critical thinking, and seeking diverse perspectives to counteract the echo chamber effect of social media. understanding in political discussions.

   Show Notes

   • The assassination attempt on Donald Trump (00:01:19) 
   • Reactions and media influence (00:03:07) 
   • Civil discourse and collaboration (00:06:14) 
   • Impact of political polarization (00:09:24) 
   • Media influence and party allegiance (00:13:15)
   • The 24-hour news cycle and political leanings (00:17:31) 
   • The influence of social media algorithms (00:21:19) 
   • Creating echo chambers and misinformation (00:25:11) 
   • Social media's impact on the youth and political divide (00:30:17) 
   • The need for leadership and setting an example (00:33:24) 
   • Raising Respectful Kids (00:34:24) 
   • Generational Toughness (00:35:13) 
   • Understanding Power Dynamics (00:36:09) 
   • Real Life vs. Online Behavior (00:37:36) 
   • Media Influence and Perception (00:41:16) 
   • Seeking Positive News (00:42:50) 
   • Finding a Hobby (00:45:18)
   • Avoiding Politicization (00:49:05)
   • NASTF (00:49:55) 
   • Congress Behavior (00:51:15) 
   • Congressional Discussions (00:52:32) 
   • Ego in Politics (00:55:24) 
   • Economic and Social Issues (00:59:02) 
   • Interest Rates and Younger Generations (01:00:44) 
   • Healthcare and Future Concerns (01:02:24) 
   • Local Governance and Youth Leadership (01:05:26) 
   • Caring for the Community (01:06:34) 
   • Striving for Better (01:07:38) 
   • Social Media Impact (01:08:46) 
   • Forming Opinions (01:10:06) 
   • Media Influence (01:11:14) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow and guest Tanner Brandt discuss the recent assassination attempt on former President Donald Trump, the state of the country, and the impact of political polarization. They explore how media influences public opinion and the role of political figures in shaping societal views. The conversation highlights the need for civil discourse, critical thinking, and seeking diverse perspectives to counteract the echo chamber effect of social media. understanding in political discussions.

   Show Notes

   • The assassination attempt on Donald Trump (00:01:19) 
   • Reactions and media influence (00:03:07) 
   • Civil discourse and collaboration (00:06:14) 
   • Impact of political polarization (00:09:24) 
   • Media influence and party allegiance (00:13:15)
   • The 24-hour news cycle and political leanings (00:17:31) 
   • The influence of social media algorithms (00:21:19) 
   • Creating echo chambers and misinformation (00:25:11) 
   • Social media's impact on the youth and political divide (00:30:17) 
   • The need for leadership and setting an example (00:33:24) 
   • Raising Respectful Kids (00:34:24) 
   • Generational Toughness (00:35:13) 
   • Understanding Power Dynamics (00:36:09) 
   • Real Life vs. Online Behavior (00:37:36) 
   • Media Influence and Perception (00:41:16) 
   • Seeking Positive News (00:42:50) 
   • Finding a Hobby (00:45:18)
   • Avoiding Politicization (00:49:05)
   • NASTF (00:49:55) 
   • Congress Behavior (00:51:15) 
   • Congressional Discussions (00:52:32) 
   • Ego in Politics (00:55:24) 
   • Economic and Social Issues (00:59:02) 
   • Interest Rates and Younger Generations (01:00:44) 
   • Healthcare and Future Concerns (01:02:24) 
   • Local Governance and Youth Leadership (01:05:26) 
   • Caring for the Community (01:06:34) 
   • Striving for Better (01:07:38) 
   • Social Media Impact (01:08:46) 
   • Forming Opinions (01:10:06) 
   • Media Influence (01:11:14) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>17634985-e5ac-438d-85f8-702c9b90a511Wed, 17 Jul 2024 00:15:00 -040001:14:18falsefull143143Are You Using DTCs to Diagnose Vehicles? [E142]Thanks to our Partner, NAPA Autotech

   Matt Fanslow reflects on the profound influence of his mentor, Jim Wilson. He discusses Jim's unique diagnostic approach and the importance of networking and continuous learning from industry stalwarts.

   Show Notes

   • The influence of mentorship (00:00:11) 
   • Learning from case studies (00:02:35) 
   • Diagnostic techniques (00:05:00) 
   • Understanding DTCs (00:07:39) 
   • Diagnostic strategies (00:12:10) 
   • Networking and mentorship (00:17:53) 
   • Facebook Groups (00:18:53) 
   • Learning from Archives and Mentors (00:22:25) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow reflects on the profound influence of his mentor, Jim Wilson. He discusses Jim's unique diagnostic approach and the importance of networking and continuous learning from industry stalwarts.

   Show Notes

   • The influence of mentorship (00:00:11) 
   • Learning from case studies (00:02:35) 
   • Diagnostic techniques (00:05:00) 
   • Understanding DTCs (00:07:39) 
   • Diagnostic strategies (00:12:10) 
   • Networking and mentorship (00:17:53) 
   • Facebook Groups (00:18:53) 
   • Learning from Archives and Mentors (00:22:25) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>cc79288b-dfa1-4679-b51b-1684940af97eWed, 10 Jul 2024 00:15:00 -040025:03falsefull142142Rebounding After Failure [E141]Thanks to our Partner, NAPA Autotech

   Matt Fanslow reflects on his early experiences in the automotive industry. He discusses the struggles and challenges he faced, as well as the opportunities that led him to specialize in diagnostics. Matt emphasizes the importance of perseverance, continuous learning, and hands-on experience.

   Show Notes

   • A former employee (00:01:14) Discussion about a former employee's misconceptions about success in the automotive industry.
   • Early career experiences (00:02:33) Details about Matt's upbringing on a farm, education, and early jobs at a Ford dealership.
   • Challenges in the dealership environment (00:04:56) Struggles faced in adapting to the dealership environment and the lack of proper training.
   • Transition to a parts store (00:12:00) Transition to working at a parts store, experiences with computer-based systems, and forming relationships with different shops.
   • Career transition to a repair shop (00:15:44) Taking a pay cut to work at a repair shop, focusing on diagnostics.
   • Importance of training and education (00:16:53) Dedication to learning through training, reading industry publications, and attending classes.
   • Napa Autotech Training (00:19:17) Promotion of various training sessions offered by Napa Autotech for automotive professionals.
   • Drive for Improvement (00:21:33) Personal reflections on the drive to improve skills and the satisfaction of overcoming challenges.
   • Overcoming Failure (00:23:51) Reflections on overcoming failure.
   • Resilience and Growth (00:24:42) Discussion on getting knocked down, learning from failures, and using setbacks as a springboard for long-term success.
   • Continuous Improvement (00:26:17) Emphasis on the importance of continuous improvement and the value of dedication and hard work.
   • Striving for Excellence (00:27:37) Encouragement to find inspiration, work hard, and strive for excellence in the automotive industry.
   • Perseverance and Improvement (00:28:49) Personal experiences of overcoming challenges and the importance of creating an environment for improvement in automotive shops.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Thanks to our Partner, NAPA Autotech

   Matt Fanslow reflects on his early experiences in the automotive industry. He discusses the struggles and challenges he faced, as well as the opportunities that led him to specialize in diagnostics. Matt emphasizes the importance of perseverance, continuous learning, and hands-on experience.

   Show Notes

   • A former employee (00:01:14) Discussion about a former employee's misconceptions about success in the automotive industry.
   • Early career experiences (00:02:33) Details about Matt's upbringing on a farm, education, and early jobs at a Ford dealership.
   • Challenges in the dealership environment (00:04:56) Struggles faced in adapting to the dealership environment and the lack of proper training.
   • Transition to a parts store (00:12:00) Transition to working at a parts store, experiences with computer-based systems, and forming relationships with different shops.
   • Career transition to a repair shop (00:15:44) Taking a pay cut to work at a repair shop, focusing on diagnostics.
   • Importance of training and education (00:16:53) Dedication to learning through training, reading industry publications, and attending classes.
   • Napa Autotech Training (00:19:17) Promotion of various training sessions offered by Napa Autotech for automotive professionals.
   • Drive for Improvement (00:21:33) Personal reflections on the drive to improve skills and the satisfaction of overcoming challenges.
   • Overcoming Failure (00:23:51) Reflections on overcoming failure.
   • Resilience and Growth (00:24:42) Discussion on getting knocked down, learning from failures, and using setbacks as a springboard for long-term success.
   • Continuous Improvement (00:26:17) Emphasis on the importance of continuous improvement and the value of dedication and hard work.
   • Striving for Excellence (00:27:37) Encouragement to find inspiration, work hard, and strive for excellence in the automotive industry.
   • Perseverance and Improvement (00:28:49) Personal experiences of overcoming challenges and the importance of creating an environment for improvement in automotive shops.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>2d938fc9-ded3-4fa9-a871-f9b7fab1aaefWed, 03 Jul 2024 00:15:00 -040032:03falsefull141141Tool Dealer Quid Pro Quo [E140]Thanks to our Partner, NAPA Autotech napaautotech.com

   Matt Fanslow discusses the importance of forming relationships with tool truck dealers. He emphasizes the benefits of sharing information and knowledge, highlighting the potential for mutual support and collaboration within the automotive industry. 

   Show Notes

   • Interactions with Tool Dealers (00:01:08) Discussion on the visits by tool dealers and the challenges in communicating needs and preferences to them.
   • Developing Relationships (00:02:15) Importance of developing relationships with tool dealers, outside salespeople, and distributors, emphasizing the need for networking and knowledge sharing.
   • Challenges with Tool Offerings (00:03:37) Exploration of the limitations and challenges in the offerings of tool dealers, including the lack of awareness about alternative products.
   • Quid Pro Quo in Information Sharing (00:05:03) Discussion on the concept of quid pro quo, where information sharing with tool dealers can lead to mutual benefits over time.
   • Challenges Faced by Tool Dealers (00:06:14) Insight into the challenges faced by tool dealers in keeping up with product knowledge.
   • Enhancing Relationships with Tool Dealers (00:13:04) Encouragement for forming strong relationships with tool dealers, emphasizing the mutual exchange of knowledge and support.
   • Expanding Services and Product Offerings (00:16:01) Exploration of the potential for expanding services and product offerings, including high voltage gloves and technical tools, to support the evolving needs of automotive professionals.
   • Symbiotic Relationship with Tool Dealers (00:17:19) Emphasis on the symbiotic relationship between automotive professionals and tool dealers, highlighting the mutual benefits of collaboration.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Thanks to our Partner, NAPA Autotech napaautotech.com

   Matt Fanslow discusses the importance of forming relationships with tool truck dealers. He emphasizes the benefits of sharing information and knowledge, highlighting the potential for mutual support and collaboration within the automotive industry. 

   Show Notes

   • Interactions with Tool Dealers (00:01:08) Discussion on the visits by tool dealers and the challenges in communicating needs and preferences to them.
   • Developing Relationships (00:02:15) Importance of developing relationships with tool dealers, outside salespeople, and distributors, emphasizing the need for networking and knowledge sharing.
   • Challenges with Tool Offerings (00:03:37) Exploration of the limitations and challenges in the offerings of tool dealers, including the lack of awareness about alternative products.
   • Quid Pro Quo in Information Sharing (00:05:03) Discussion on the concept of quid pro quo, where information sharing with tool dealers can lead to mutual benefits over time.
   • Challenges Faced by Tool Dealers (00:06:14) Insight into the challenges faced by tool dealers in keeping up with product knowledge.
   • Enhancing Relationships with Tool Dealers (00:13:04) Encouragement for forming strong relationships with tool dealers, emphasizing the mutual exchange of knowledge and support.
   • Expanding Services and Product Offerings (00:16:01) Exploration of the potential for expanding services and product offerings, including high voltage gloves and technical tools, to support the evolving needs of automotive professionals.
   • Symbiotic Relationship with Tool Dealers (00:17:19) Emphasis on the symbiotic relationship between automotive professionals and tool dealers, highlighting the mutual benefits of collaboration.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>8d1c2bc7-65e9-4367-9eed-cbf4adca430bWed, 26 Jun 2024 00:15:00 -040019:28falsefull140140The Perfect Marriage of Content and Instructor [E139]Matt Fanslow and Carm Capriotto, from the Remarkable Results Radio Podcast, discuss their experiences at the NAPA Autotech Training Research Center in Canton, Ohio. They emphasize the importance of accurate and applicable training, lifelong learning, safety, and respect when working with electrified vehicles, and the evolving technology in the automotive industry.

   Show Notes

   • Watch Full Video Episode
   • Inspiration for podcast topics (00:01:49) 
   • Assisting other shops (00:02:40) 
   • Value of training (00:08:08)
   • Understanding EV technology (00:04:20) 
   • Accuracy in training (00:09:32) 
   • Respecting electricity in EVs (00:15:39) 
   • Importance of training and safety protocols (00:17:05) 
   • Impact of EVs on the automotive industry (00:20:21) 
   • Need for reading service information (00:21:22)
   • Educating and preparing for EV repair (00:26:27) 
   • Importance of owner's involvement in training (00:31:15) 
   • Autonomous Vehicles and Training Challenges (00:32:13)
   • NFL Hall of Fame Visit (00:34:36) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Matt Fanslow and Carm Capriotto, from the Remarkable Results Radio Podcast, discuss their experiences at the NAPA Autotech Training Research Center in Canton, Ohio. They emphasize the importance of accurate and applicable training, lifelong learning, safety, and respect when working with electrified vehicles, and the evolving technology in the automotive industry.

   Show Notes

   • Watch Full Video Episode
   • Inspiration for podcast topics (00:01:49) 
   • Assisting other shops (00:02:40) 
   • Value of training (00:08:08)
   • Understanding EV technology (00:04:20) 
   • Accuracy in training (00:09:32) 
   • Respecting electricity in EVs (00:15:39) 
   • Importance of training and safety protocols (00:17:05) 
   • Impact of EVs on the automotive industry (00:20:21) 
   • Need for reading service information (00:21:22)
   • Educating and preparing for EV repair (00:26:27) 
   • Importance of owner's involvement in training (00:31:15) 
   • Autonomous Vehicles and Training Challenges (00:32:13)
   • NFL Hall of Fame Visit (00:34:36) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>d24e5b4c-c12c-4115-89ac-36c1ea99edeaWed, 19 Jun 2024 00:15:00 -040039:01falsefull139139Just Be Honest [E138]Matt Fanslow discusses the importance of understanding technicians' value, open communication about compensation, and collaborative problem-solving.

   Show Notes

   • Dutch Silverstein - Straight Talk to Technicians [E018]: https://mattfanslow.captivate.fm/episode/018
   • Dutch Silverstein - Straight Talk to Technicians - Part 2 [E046]: https://mattfanslow.captivate.fm/episode/046
   • Challenges Faced by Managers and Owners (00:01:30) 
   • Demand for Better Compensation (00:02:43) 
   • Assessing Value and Increasing Compensation (00:04:28) 
   • Honest Conversations and Fear (00:05:54) 
   • Hierarchy and Fairness (00:10:16) 
   • Improving Communication and Grace (00:15:52) 
   • Achieving Collective Success (00:18:12) 
   • Recognizing Flaws in the System (00:19:28) 
   • Taking a Step Back to Move Forward (00:20:58) 
   • Accepting Criticism and Turning It into a Positive (00:22:05) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Matt Fanslow discusses the importance of understanding technicians' value, open communication about compensation, and collaborative problem-solving.

   Show Notes

   • Dutch Silverstein - Straight Talk to Technicians [E018]: https://mattfanslow.captivate.fm/episode/018
   • Dutch Silverstein - Straight Talk to Technicians - Part 2 [E046]: https://mattfanslow.captivate.fm/episode/046
   • Challenges Faced by Managers and Owners (00:01:30) 
   • Demand for Better Compensation (00:02:43) 
   • Assessing Value and Increasing Compensation (00:04:28) 
   • Honest Conversations and Fear (00:05:54) 
   • Hierarchy and Fairness (00:10:16) 
   • Improving Communication and Grace (00:15:52) 
   • Achieving Collective Success (00:18:12) 
   • Recognizing Flaws in the System (00:19:28) 
   • Taking a Step Back to Move Forward (00:20:58) 
   • Accepting Criticism and Turning It into a Positive (00:22:05) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>04fdf1fa-0951-4fd9-a222-eff2c65b442eWed, 12 Jun 2024 00:15:00 -040023:28falsefull138138Bill Walton [E137]Matt Fanslow reflects on the life and career of basketball legend Bill Walton. Matt discusses Walton's achievements, his Hall of Fame status, and Walton's positive attitude and influence.

   Show Notes

   • Bill Walton's College Years (00:01:14) 
   • Bill Walton's NBA Career (00:02:48) 
   • Walton's Broadcasting Career (00:10:40) 
   • Walton's Philosophy and Legacy (00:14:02) 
   • NBA's 75 Greatest Players (00:20:50)
   • Bill Walton's Legacy (00:22:00) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Matt Fanslow reflects on the life and career of basketball legend Bill Walton. Matt discusses Walton's achievements, his Hall of Fame status, and Walton's positive attitude and influence.

   Show Notes

   • Bill Walton's College Years (00:01:14) 
   • Bill Walton's NBA Career (00:02:48) 
   • Walton's Broadcasting Career (00:10:40) 
   • Walton's Philosophy and Legacy (00:14:02) 
   • NBA's 75 Greatest Players (00:20:50)
   • Bill Walton's Legacy (00:22:00) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>3652406d-0185-4480-9f85-51304b50d244Wed, 05 Jun 2024 00:15:00 -040023:39falsefull137137Key Questions with Elijah McMillan [E136]Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   "In the world of automotive repair, specialization can be key to success." Elijah McMillan, shares his journey into key programming. Interestingly, he took over from mobile locksmiths, opting out of car-related services, a reminder that knowing your niche and capabilities is vital.

   Elijah also works on Hybrid vehicles. He's specialized in hybrid repair, particularly with the Toyota Prius. Adding keys to these vehicles might seem daunting, but it’s an integral part of servicing hybrids.

   Did you know that dealers often sell keys at a loss? Elijah McMillan shone a light on this surprising fact. Locksmiths can carve out a lucrative space in the market by strategically stocking fobs and utilizing the right tools, like the OTIS system for Volkswagens. Efficiency and preparedness can turn challenges into profitable opportunities.

   • Key programming and aftermarket tools
   • Obtaining a VSP (Vehicle Security Professional) license
   • Challenges and opportunities of offering key programming services
   • Hybrid vehicle repair, particularly with Toyota Prius models
   • High voltage battery repair in Prius Gen 2 models
   • Quality repairs and competitive warranties
   • Automotive industry in Michigan and industry events
   • Key fobs and inventory management
   • Impact of key programming tools on business
   • Importance of staying informed about the latest technology in the automotive industry
   
   ]]>Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   "In the world of automotive repair, specialization can be key to success." Elijah McMillan, shares his journey into key programming. Interestingly, he took over from mobile locksmiths, opting out of car-related services, a reminder that knowing your niche and capabilities is vital.

   Elijah also works on Hybrid vehicles. He's specialized in hybrid repair, particularly with the Toyota Prius. Adding keys to these vehicles might seem daunting, but it’s an integral part of servicing hybrids.

   Did you know that dealers often sell keys at a loss? Elijah McMillan shone a light on this surprising fact. Locksmiths can carve out a lucrative space in the market by strategically stocking fobs and utilizing the right tools, like the OTIS system for Volkswagens. Efficiency and preparedness can turn challenges into profitable opportunities.

   • Key programming and aftermarket tools
   • Obtaining a VSP (Vehicle Security Professional) license
   • Challenges and opportunities of offering key programming services
   • Hybrid vehicle repair, particularly with Toyota Prius models
   • High voltage battery repair in Prius Gen 2 models
   • Quality repairs and competitive warranties
   • Automotive industry in Michigan and industry events
   • Key fobs and inventory management
   • Impact of key programming tools on business
   • Importance of staying informed about the latest technology in the automotive industry
   
   ]]>63c5dea0-579e-4b78-a86f-78ba68a6019bWed, 29 May 2024 00:15:00 -040001:10:59falsefull136136Zero Sum and Pro Wrestling [E135]Matt Fanslow explores the concept of zero-sum games in life and business, emphasizing the importance of collaboration over competition. He uses professional wrestling as an analogy for teamwork, discusses the value of continuous training, and advocates for ethical business practices and the benefits of a supportive industry network.

   Show Notes

   • Zero Sum Games (00:01:18)
   • Professional Wrestling as an Example (00:03:59) 
   • NAPA Auto Tech Training Programs (00:07:45)
   • Shifting Marketing Strategy (00:10:09) 
   • Raising Perceived Value (00:15:09) 
   • Creating a Zero-Sum Situation (00:19:59) 
   • Rising Tide Lifts All Boats (00:21:06) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Matt Fanslow explores the concept of zero-sum games in life and business, emphasizing the importance of collaboration over competition. He uses professional wrestling as an analogy for teamwork, discusses the value of continuous training, and advocates for ethical business practices and the benefits of a supportive industry network.

   Show Notes

   • Zero Sum Games (00:01:18)
   • Professional Wrestling as an Example (00:03:59) 
   • NAPA Auto Tech Training Programs (00:07:45)
   • Shifting Marketing Strategy (00:10:09) 
   • Raising Perceived Value (00:15:09) 
   • Creating a Zero-Sum Situation (00:19:59) 
   • Rising Tide Lifts All Boats (00:21:06) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>b699cdda-3bbc-4043-8705-89fc14f1764fWed, 22 May 2024 00:15:00 -040023:58falsefull135135The Sport of Auto Repair with Chris Jones [E134]Matt Fanslow and Chris Jones, editor for Ratchet+Wrench and Endeavor Business Media, discuss the similarities between sports and business, focusing on talent development, leadership, and team dynamics. The conversation covers the importance of creating a winning culture, being open to new opportunities, and the impact of long-term thinking versus short-term decisions. They also touch on the role of leadership in fostering a supportive environment and the parallels between a football team's offense and defense with the front and back of the shop in auto repair.

   Show Notes

   • The parallels between sports and business (00:00:40) 
   • Mark Cuban's practicality and work ethic (00:01:11) 
   • Examples of underestimated talent in sports (00:11:13) 
   • The importance of work environment (00:15:42) 
   • Players leaving toxic environments (00:17:19) 
   • Players restructuring contracts (00:18:39)
   • Finding talent beyond high draft picks (00:22:21) 
   • Building a winning culture (00:26:00) 
   • Isaiah Thomas and the New York Knicks (00:32:13) 
   • Aging Player Syndrome (00:34:35) 
   • Creating an Environment for Talent to Succeed (00:35:52) 
   • Impact of Compensation Structure (00:37:15) 
   • Respect for Time and Collaboration (00:39:28) 
   • Leadership and Culture in Sports and Business (00:40:37) 
   • Cultural Impact of Key Players (00:43:24) 
   • Leadership and Passion for Winning (00:47:42) 
   • The comparison between football and shop management (00:48:25) 
   • Managing and improving shop performance (00:50:36) 
   • Evaluating talent and maintaining a positive culture (00:54:51) 
   • The role of the coach in shaping the team's culture (00:58:45) 
   • The intense competitiveness and dedication of Michael Jordan (01:03:05)
   • Draymond Green's Incident (01:05:17) 
   • Warriors Culture (01:06:32)
   • Durant's Leadership (01:07:30) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Matt Fanslow and Chris Jones, editor for Ratchet+Wrench and Endeavor Business Media, discuss the similarities between sports and business, focusing on talent development, leadership, and team dynamics. The conversation covers the importance of creating a winning culture, being open to new opportunities, and the impact of long-term thinking versus short-term decisions. They also touch on the role of leadership in fostering a supportive environment and the parallels between a football team's offense and defense with the front and back of the shop in auto repair.

   Show Notes

   • The parallels between sports and business (00:00:40) 
   • Mark Cuban's practicality and work ethic (00:01:11) 
   • Examples of underestimated talent in sports (00:11:13) 
   • The importance of work environment (00:15:42) 
   • Players leaving toxic environments (00:17:19) 
   • Players restructuring contracts (00:18:39)
   • Finding talent beyond high draft picks (00:22:21) 
   • Building a winning culture (00:26:00) 
   • Isaiah Thomas and the New York Knicks (00:32:13) 
   • Aging Player Syndrome (00:34:35) 
   • Creating an Environment for Talent to Succeed (00:35:52) 
   • Impact of Compensation Structure (00:37:15) 
   • Respect for Time and Collaboration (00:39:28) 
   • Leadership and Culture in Sports and Business (00:40:37) 
   • Cultural Impact of Key Players (00:43:24) 
   • Leadership and Passion for Winning (00:47:42) 
   • The comparison between football and shop management (00:48:25) 
   • Managing and improving shop performance (00:50:36) 
   • Evaluating talent and maintaining a positive culture (00:54:51) 
   • The role of the coach in shaping the team's culture (00:58:45) 
   • The intense competitiveness and dedication of Michael Jordan (01:03:05)
   • Draymond Green's Incident (01:05:17) 
   • Warriors Culture (01:06:32)
   • Durant's Leadership (01:07:30) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>e5ee2031-3f2b-49ab-ac60-922b5b9cf9c8Wed, 15 May 2024 00:15:00 -040001:09:56falsefull134134How Does Pornography Impact Individuals and Relationships? [E133]Matt Fanslow and guest Margaret Light tackle the subject of pornography and its effects on relationships. They discuss the challenges of addressing porn use, the avoidance of the topic in relationships, and the importance of open, respectful communication. They explore the emotional regulation aspect of pornography, the influence of media on sexual expectations, and the need for comprehensive sexual education. The conversation also covers ethical porn consumption, the impact of porn on relational dynamics, and the benefits of seeking therapy for related issues.

   Margaret Light, Marriage & Family Therapist, MA, LMFT, mlight@equilibriumtherapyservices.org, Equilibrium Therapy and Services

   Show Notes

   • Professional language debate (00:03:15) Margaret Light discusses the professional debate around the language and terminology used in the field of pornography addiction.
   • Impact of pornography on sexual health and education (00:07:43) 
   • Unrealistic expectations and objectification (00:08:29) 
   • Warning signs of problematic pornography use (00:11:06) 
   • Ethical considerations of paying for porn (00:13:55) 
   • Dependency on porn for sexual activity (00:17:48) 
   • Acceptable use of pornography (00:19:23) 
   • The impact of hiding porn (00:19:37) 
   • Understanding relational problems (00:20:06) 
   • Individual perspective on porn use (00:20:53) 
   • Shame and embarrassment associated with porn (00:21:28) 
   • Pornography as an emotion regulation tool (00:23:29)
   • Expanding coping skills (00:25:00)
   • Neuroplasticity and brain rewiring (00:29:25) 
   • Realistic expectations for change (00:30:34) 
   • The impact of content on user preferences (00:35:17) 
   • Media influence on body image and fantasies (00:36:51) 
   • Porn Industry and Inclusive Content (00:38:51) 
   • Adolescent Education on Pornography (00:39:27) 
   • Mainstream Influence and Adolescent Expectations (00:41:10) 
   • Accessibility and Social Acceptance (00:43:32) 
   • Algorithmic Influence and Content Consumption (00:45:27) 
   • Relational Dynamics and Pornography Use (00:55:42) 
   • Relational Skills in Addressing Pornography (00:59:16) 
   • Ethical Use of Pornography (01:00:22) 
   • Demonstrating Care and Consideration (01:03:15) 
   • Seeking Therapy for Relationship Issues (01:04:22) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Matt Fanslow and guest Margaret Light tackle the subject of pornography and its effects on relationships. They discuss the challenges of addressing porn use, the avoidance of the topic in relationships, and the importance of open, respectful communication. They explore the emotional regulation aspect of pornography, the influence of media on sexual expectations, and the need for comprehensive sexual education. The conversation also covers ethical porn consumption, the impact of porn on relational dynamics, and the benefits of seeking therapy for related issues.

   Margaret Light, Marriage & Family Therapist, MA, LMFT, mlight@equilibriumtherapyservices.org, Equilibrium Therapy and Services

   Show Notes

   • Professional language debate (00:03:15) Margaret Light discusses the professional debate around the language and terminology used in the field of pornography addiction.
   • Impact of pornography on sexual health and education (00:07:43) 
   • Unrealistic expectations and objectification (00:08:29) 
   • Warning signs of problematic pornography use (00:11:06) 
   • Ethical considerations of paying for porn (00:13:55) 
   • Dependency on porn for sexual activity (00:17:48) 
   • Acceptable use of pornography (00:19:23) 
   • The impact of hiding porn (00:19:37) 
   • Understanding relational problems (00:20:06) 
   • Individual perspective on porn use (00:20:53) 
   • Shame and embarrassment associated with porn (00:21:28) 
   • Pornography as an emotion regulation tool (00:23:29)
   • Expanding coping skills (00:25:00)
   • Neuroplasticity and brain rewiring (00:29:25) 
   • Realistic expectations for change (00:30:34) 
   • The impact of content on user preferences (00:35:17) 
   • Media influence on body image and fantasies (00:36:51) 
   • Porn Industry and Inclusive Content (00:38:51) 
   • Adolescent Education on Pornography (00:39:27) 
   • Mainstream Influence and Adolescent Expectations (00:41:10) 
   • Accessibility and Social Acceptance (00:43:32) 
   • Algorithmic Influence and Content Consumption (00:45:27) 
   • Relational Dynamics and Pornography Use (00:55:42) 
   • Relational Skills in Addressing Pornography (00:59:16) 
   • Ethical Use of Pornography (01:00:22) 
   • Demonstrating Care and Consideration (01:03:15) 
   • Seeking Therapy for Relationship Issues (01:04:22) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>0617fc86-c10c-4356-834f-d8e40d27a04bWed, 08 May 2024 00:15:00 -040001:06:38falsefull133133How To: Talk to Kids About Careers in Automotive [E132]Matt Fanslow covers strategies for engaging high school students, debunking industry myths, and the importance of talent over passion in choosing a career. The episode aims to inspire a new generation to explore the diverse and rewarding paths within auto repair.

   Show Notes

   • Ideas for Engaging Students (00:01:19)
   • Addressing Misconceptions (00:07:59) 
   • Value of Skill and Talent (00:13:41) 
   • Changing the value system (00:19:04) 
   • Impact of artificial intelligence (00:21:21) 
   • Future of Auto Repair Careers (00:22:40) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Matt Fanslow covers strategies for engaging high school students, debunking industry myths, and the importance of talent over passion in choosing a career. The episode aims to inspire a new generation to explore the diverse and rewarding paths within auto repair.

   Show Notes

   • Ideas for Engaging Students (00:01:19)
   • Addressing Misconceptions (00:07:59) 
   • Value of Skill and Talent (00:13:41) 
   • Changing the value system (00:19:04) 
   • Impact of artificial intelligence (00:21:21) 
   • Future of Auto Repair Careers (00:22:40) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>5f96764b-c971-41b3-940f-95a395aff673Wed, 01 May 2024 00:15:00 -040028:23falsefull132132Are We Setting Barometers? [E131]Matt Fanslow discusses the importance of automotive repair shops setting a barometer for the value they provide. He compares this to consumer and professional products in other industries, like lawnmowers and chainsaws, to illustrate differences in quality.

   Show Notes

   • Comparing lawnmowers and chainsaws (00:01:14) 
   • Demonstrating value in automotive repair (00:10:46) 
   • Marketing and communication strategy (00:12:57) 
   • Setting the barometer through demonstration (00:15:22) 
   • Utilizing social media and radio for marketing (00:17:34) 
   • Comparing Products (00:19:44) 
   • Demonstrating Value (00:20:51) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Matt Fanslow discusses the importance of automotive repair shops setting a barometer for the value they provide. He compares this to consumer and professional products in other industries, like lawnmowers and chainsaws, to illustrate differences in quality.

   Show Notes

   • Comparing lawnmowers and chainsaws (00:01:14) 
   • Demonstrating value in automotive repair (00:10:46) 
   • Marketing and communication strategy (00:12:57) 
   • Setting the barometer through demonstration (00:15:22) 
   • Utilizing social media and radio for marketing (00:17:34) 
   • Comparing Products (00:19:44) 
   • Demonstrating Value (00:20:51) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>d5d9f8b9-c0c6-4cfc-ab3f-0c26083bc1c5Wed, 24 Apr 2024 00:15:00 -040023:36falsefull131131That EVIL Word: Profit [E130]Matt Fanslow tackles the misunderstood relationship between profit and greed in business. He references the YouTube Short "Farmer Does the Right Thing on Shark Tank," using the comments section as a springboard to discuss public perceptions of profit.

   Show Notes

   • The association of profit with greed (00:00:11) Matt discusses the perception of profit as a negative concept and its association with greed in business.
   • YouTube short "Farmer Does the Right Thing Shark Tank" (00:01:14) Matt talks about a YouTube short video featuring a farmer's product pitch on Shark Tank.
   • Challenges in justifying pricing to customers (00:03:41) Matt discusses the difficulties businesses face in justifying their prices to customers and the need to educate them about the value provided.
   • Misconceptions about profit and pricing (00:06:21) Matt addresses the misconceptions regarding profit margins, and pricing strategies.
   • Tackling the association of profit with greed (00:14:36) Matt explores strategies for addressing the negative association of profit with greed and the importance of educating customers about business operations.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Matt Fanslow tackles the misunderstood relationship between profit and greed in business. He references the YouTube Short "Farmer Does the Right Thing on Shark Tank," using the comments section as a springboard to discuss public perceptions of profit.

   Show Notes

   • The association of profit with greed (00:00:11) Matt discusses the perception of profit as a negative concept and its association with greed in business.
   • YouTube short "Farmer Does the Right Thing Shark Tank" (00:01:14) Matt talks about a YouTube short video featuring a farmer's product pitch on Shark Tank.
   • Challenges in justifying pricing to customers (00:03:41) Matt discusses the difficulties businesses face in justifying their prices to customers and the need to educate them about the value provided.
   • Misconceptions about profit and pricing (00:06:21) Matt addresses the misconceptions regarding profit margins, and pricing strategies.
   • Tackling the association of profit with greed (00:14:36) Matt explores strategies for addressing the negative association of profit with greed and the importance of educating customers about business operations.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>9b36d5fa-5b3d-4073-803e-57618dd228c1Wed, 17 Apr 2024 00:15:00 -040019:02falsefull130130Lock Labs, AutoProPad, and NASTF with Mo Ali [E129]Mo Ali from Lock Labs discusses the challenges facing the automotive locksmith industry due to new credential requirements for accessing the immobilizer functions on aftermarket tools. Mo also discusses the National Automotive Service Task Force (NASTF) and the Vehicle Security Professional credentials. It's not just about cutting keys; it's about navigating a maze of electronics, modules, and regulations. 

   Show Notes

   • NASTF and Vehicle Security Professional credentials (00:02:32) 
   • Impact of the credential requirement (00:03:54) 
   • Role of NASTF and implications of the new requirements (00:09:14) 
   • Debate on key programming (00:11:44) 
   • Potential consequences of the new credential requirements (00:14:28) 
   • VSP Credentials and Key Cutting (00:18:54) 
   • Implications of Key Making Outside Locksmiths (00:22:21) 
   • Predictions for the Locksmith Industry (00:24:20) 
   • Challenges and Opportunities for Locksmiths (00:29:40) 
   • Perception of Locksmiths and Technicians (00:32:41) 
   • Forced Collaboration and Industry Changes (00:33:27)
   • Complexities of Key Making (00:37:01) 
   • EPA Regulation and Emissions-Related Information (00:39:23) 
   • Acquiring Immobilizer Data (00:50:55) 
   • The learning process and lack of knowledge (00:51:50) 
   • Security measures and protecting investments (00:52:45) 
   • Government intervention and industry governance (00:56:58) 
   • Advocacy and industry collaboration (00:57:59) 
   • Engagement with NASTF and advocating for changes (01:00:01)
   • Progress and understanding in industry changes (01:02:48) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Mo Ali from Lock Labs discusses the challenges facing the automotive locksmith industry due to new credential requirements for accessing the immobilizer functions on aftermarket tools. Mo also discusses the National Automotive Service Task Force (NASTF) and the Vehicle Security Professional credentials. It's not just about cutting keys; it's about navigating a maze of electronics, modules, and regulations. 

   Show Notes

   • NASTF and Vehicle Security Professional credentials (00:02:32) 
   • Impact of the credential requirement (00:03:54) 
   • Role of NASTF and implications of the new requirements (00:09:14) 
   • Debate on key programming (00:11:44) 
   • Potential consequences of the new credential requirements (00:14:28) 
   • VSP Credentials and Key Cutting (00:18:54) 
   • Implications of Key Making Outside Locksmiths (00:22:21) 
   • Predictions for the Locksmith Industry (00:24:20) 
   • Challenges and Opportunities for Locksmiths (00:29:40) 
   • Perception of Locksmiths and Technicians (00:32:41) 
   • Forced Collaboration and Industry Changes (00:33:27)
   • Complexities of Key Making (00:37:01) 
   • EPA Regulation and Emissions-Related Information (00:39:23) 
   • Acquiring Immobilizer Data (00:50:55) 
   • The learning process and lack of knowledge (00:51:50) 
   • Security measures and protecting investments (00:52:45) 
   • Government intervention and industry governance (00:56:58) 
   • Advocacy and industry collaboration (00:57:59) 
   • Engagement with NASTF and advocating for changes (01:00:01)
   • Progress and understanding in industry changes (01:02:48) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>e4113f27-b375-4a6f-8ea4-2d915c9301a5Wed, 10 Apr 2024 00:15:00 -040001:05:01falsefull129129Gaming and Auto Repair...and Life [E128]Matt Fanslow explores the similarities between gaming and automotive diagnostic work. He uses the game "Elden Ring" as an example to discuss the importance of learning from mistakes, adapting strategies, and persevering through challenges—skills that are also vital in the automotive industry.

   Show Notes

   • Gaming and the Lessons from Elden Ring (00:00:11) 
   • The Importance of Training for Technicians (00:11:08) 
   • Exploring and Embracing Challenges in Gaming and Real-world Diagnostics (00:12:08) 
   • Free Thinking and Following Procedures (00:17:53) 
   • Gaming Experience and Work (00:18:53) 
   • Feeling Good about Accomplishments (00:19:57) 
   • Learning from Situations and Journaling (00:21:01) 
   • Improvements and Tools (00:22:10) 
   • Business Decisions and Tool Acquisition (00:23:16)
   • Applying Gaming Enjoyment to Work (00:24:17) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Matt Fanslow explores the similarities between gaming and automotive diagnostic work. He uses the game "Elden Ring" as an example to discuss the importance of learning from mistakes, adapting strategies, and persevering through challenges—skills that are also vital in the automotive industry.

   Show Notes

   • Gaming and the Lessons from Elden Ring (00:00:11) 
   • The Importance of Training for Technicians (00:11:08) 
   • Exploring and Embracing Challenges in Gaming and Real-world Diagnostics (00:12:08) 
   • Free Thinking and Following Procedures (00:17:53) 
   • Gaming Experience and Work (00:18:53) 
   • Feeling Good about Accomplishments (00:19:57) 
   • Learning from Situations and Journaling (00:21:01) 
   • Improvements and Tools (00:22:10) 
   • Business Decisions and Tool Acquisition (00:23:16)
   • Applying Gaming Enjoyment to Work (00:24:17) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>a3e948cf-3203-4f34-8553-d999d063123bWed, 03 Apr 2024 00:15:00 -040026:17falsefull128128What Makes For a Great Class with Sean Tipping [E127]"Would you be willing to pay extra for certain classes?" 

   Email Matt: mattfanslowpodcast@gmail.com

   Email Sean: STmobilediag@gmail.com

   Matt Fanslow and Sean Tipping from the Automotive Diagnostic Podcast discuss what makes for a great automotive training class. They emphasize the importance of practical application, engaging instruction, and a balance between theory and hands-on experience. They also highlight the qualities of an effective instructor and the value of hands-on training.

   Show Notes

   • The Build-A-Tech Program (00:00:11) NAPA Auto Tech offers training courses for technicians.
   • Cloning (00:01:39) 
   • Calibrating Subaru(00:08:30)
   • Characteristics of a GGreat Automotive Training Class (00:13:25) 
   • Balancing theory and practicality (00:16:52) 
   • Selecting the right class (00:17:57) 
   • Designing effective classes (00:19:13) 
   • The value of educational strategy (00:23:39)
   • Challenges in class development (00:25:53) 
   • The role of humor and interaction (00:31:56) 
   • Engaging Presentations (00:33:16)
   • Handling Audience Interaction (00:34:40) 
   • Effective Presentation Styles (00:37:14)
   • Responding to Questions (00:37:45) 
   • Honesty and Case Studies (00:42:19)
   • Powerpoint Presentations (00:51:52) 
   • Reference Material (00:55:09) 
   • Hands-On Training (01:04:16) 
   • Logistics of Hands-On Classes (01:05:13)
   • Challenges of Hosting Hands-on Classes (01:10:33) 
   • Interest and Investment in Specialized Classes (01:13:06) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>"Would you be willing to pay extra for certain classes?" 

   Email Matt: mattfanslowpodcast@gmail.com

   Email Sean: STmobilediag@gmail.com

   Matt Fanslow and Sean Tipping from the Automotive Diagnostic Podcast discuss what makes for a great automotive training class. They emphasize the importance of practical application, engaging instruction, and a balance between theory and hands-on experience. They also highlight the qualities of an effective instructor and the value of hands-on training.

   Show Notes

   • The Build-A-Tech Program (00:00:11) NAPA Auto Tech offers training courses for technicians.
   • Cloning (00:01:39) 
   • Calibrating Subaru(00:08:30)
   • Characteristics of a GGreat Automotive Training Class (00:13:25) 
   • Balancing theory and practicality (00:16:52) 
   • Selecting the right class (00:17:57) 
   • Designing effective classes (00:19:13) 
   • The value of educational strategy (00:23:39)
   • Challenges in class development (00:25:53) 
   • The role of humor and interaction (00:31:56) 
   • Engaging Presentations (00:33:16)
   • Handling Audience Interaction (00:34:40) 
   • Effective Presentation Styles (00:37:14)
   • Responding to Questions (00:37:45) 
   • Honesty and Case Studies (00:42:19)
   • Powerpoint Presentations (00:51:52) 
   • Reference Material (00:55:09) 
   • Hands-On Training (01:04:16) 
   • Logistics of Hands-On Classes (01:05:13)
   • Challenges of Hosting Hands-on Classes (01:10:33) 
   • Interest and Investment in Specialized Classes (01:13:06) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>bf7bb9f2-5baa-4de6-b3c1-f3bc3a485209Wed, 27 Mar 2024 00:15:00 -040001:19:55falsefull127127We REALLY Need to Talk About Electricity [E126]Matt Fanslow explores the complexities of electricity in automotive diagnostics. He breaks down fundamental concepts of volts, amps, resistance, and Ohm's law, using practical examples to clarify their roles in vehicle electrical systems.

   Show Notes

   • Challenges of Explaining Electricity (00:01:15) 
   • Fundamental Aspects of Electricity (00:02:42) 
   • NAPA Auto Tech Training (00:18:20)
   • Understanding Voltmeter Readings (00:19:21) 
   • Ground Reference and Voltage Drop (00:20:29) 
   • Effect of Resistance on Voltage (00:22:44) 
   • Series Circuit and Voltage Split (00:29:17) 
   • Verification of Electrical Issues (00:32:29) 
   • Fuse Block and Voltage Verification (00:34:44) 
   
   

   Voltage Drop Testing (00:34:55)

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Matt Fanslow explores the complexities of electricity in automotive diagnostics. He breaks down fundamental concepts of volts, amps, resistance, and Ohm's law, using practical examples to clarify their roles in vehicle electrical systems.

   Show Notes

   • Challenges of Explaining Electricity (00:01:15) 
   • Fundamental Aspects of Electricity (00:02:42) 
   • NAPA Auto Tech Training (00:18:20)
   • Understanding Voltmeter Readings (00:19:21) 
   • Ground Reference and Voltage Drop (00:20:29) 
   • Effect of Resistance on Voltage (00:22:44) 
   • Series Circuit and Voltage Split (00:29:17) 
   • Verification of Electrical Issues (00:32:29) 
   • Fuse Block and Voltage Verification (00:34:44) 
   
   

   Voltage Drop Testing (00:34:55)

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>8618d001-70ae-4874-8608-4593c0b520ddWed, 20 Mar 2024 00:15:00 -040036:44falsefull126126How Dating and Running a Shop Are Very Similar [E125]Matt Fanslow explores the analogy between running a repair shop and the world of dating. He shares insights on first impressions, trust-building, and the value of substance over style in both customer relationships and shop management. Matt emphasizes the need for repair shops to maintain high standards of service and to view customer feedback as opportunities for growth.

   Show Notes

   • Dating in Modern Times (00:01:15) Comparison of modern dating to historical dating and personal experiences with initial interactions.
   • Physical Attractiveness and Shop Appearance (00:02:25) Reflections on interactions with physically attractive individuals, similar to the importance of a shop's appearance.
   • Importance of Customer Reviews (00:04:54) Discussion on the significance of customer reviews, the impact of negative reviews, and the importance of backing up a shop's exterior with quality service.
   • NAPA Auto Tech Training Sponsorship (00:11:34) Information about NAPA Auto Tech Training and its benefits for technicians and shop profitability.
   • Constant Improvement in Customer and Employee Interactions (00:13:42) Emphasis on the importance of constant improvement in customer interactions and the parallels with employee relationships.
   • Long-Term Relationships and Continued Accreditation (00:17:06) Discussion on the importance of continued accreditation and constant improvement to maintain long-term relationships with customers and employees.
   • Shop Relationship Parallels (00:18:13) Drawing parallels between shop hiring and dating, emphasizing the importance of attracting and maintaining long-term relationships with employees.
   • Attracting Talent (00:19:16) Encouraging self-reflection on what attracts and separates a shop from competitors, and the importance of perpetuating long-term relationships with employees.
   • Promoting Training (00:20:20) Advocating for the importance of training.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Matt Fanslow explores the analogy between running a repair shop and the world of dating. He shares insights on first impressions, trust-building, and the value of substance over style in both customer relationships and shop management. Matt emphasizes the need for repair shops to maintain high standards of service and to view customer feedback as opportunities for growth.

   Show Notes

   • Dating in Modern Times (00:01:15) Comparison of modern dating to historical dating and personal experiences with initial interactions.
   • Physical Attractiveness and Shop Appearance (00:02:25) Reflections on interactions with physically attractive individuals, similar to the importance of a shop's appearance.
   • Importance of Customer Reviews (00:04:54) Discussion on the significance of customer reviews, the impact of negative reviews, and the importance of backing up a shop's exterior with quality service.
   • NAPA Auto Tech Training Sponsorship (00:11:34) Information about NAPA Auto Tech Training and its benefits for technicians and shop profitability.
   • Constant Improvement in Customer and Employee Interactions (00:13:42) Emphasis on the importance of constant improvement in customer interactions and the parallels with employee relationships.
   • Long-Term Relationships and Continued Accreditation (00:17:06) Discussion on the importance of continued accreditation and constant improvement to maintain long-term relationships with customers and employees.
   • Shop Relationship Parallels (00:18:13) Drawing parallels between shop hiring and dating, emphasizing the importance of attracting and maintaining long-term relationships with employees.
   • Attracting Talent (00:19:16) Encouraging self-reflection on what attracts and separates a shop from competitors, and the importance of perpetuating long-term relationships with employees.
   • Promoting Training (00:20:20) Advocating for the importance of training.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>2a59cebe-3c8c-4597-9fff-5aa5518e88fcWed, 13 Mar 2024 00:15:00 -040023:17falsefull125125Reflections on Vision Hi-Tech Training & Expo 2024 [E124]Have you discovered the power of training conferences? It’s not just the learning—it's the collaboration of minds, the shared experiences, and the connections that make them invaluable. 

   Show Notes

   • Reflections on Vision Hi-Tech Training & Expo 2024 (00:01:32) Personal observations and experiences at the Vision 2024 conference.
   • Hands-On Key Cutting Class (00:02:39) Description of a hands-on key cutting class, including the tools and sponsors involved.
   • Scan Tool Class and Discussions (00:03:53) Discussion of various scan tools and their capabilities, featuring notable industry figures.
   • All-Day Hands-On Pico Class (00:05:01) Description of a comprehensive all-day training session focused on Pico technology and vehicle diagnostics.
   • Tech Talks Presentations (00:08:41) A series of presentations by industry experts on personal and professional experiences, including case studies and techniques.
   • Trade Show Experience (00:15:48) Overview of the trade show, including interactions with various booths and industry professionals.
   • Reflection on Training Resources (00:18:05) Discussion of training resources and their value for technicians, including specific recommendations.
   • The discussion about technical training (00:19:13) Exploring the changes in technical training and the expectations for the next great trainers.
   • The dedication and focus of a great trainer (00:20:23) Discussing the qualities and dedication required to become a top-notch trainer in the automotive industry.
   • The impact of training conferences (00:24:01) Highlighting the importance of attending training conferences and the benefits of networking and learning from peers.
   • Personal update and gratitude (00:25:08) Providing a personal update on a family member's health and expressing gratitude for support and interaction.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Have you discovered the power of training conferences? It’s not just the learning—it's the collaboration of minds, the shared experiences, and the connections that make them invaluable. 

   Show Notes

   • Reflections on Vision Hi-Tech Training & Expo 2024 (00:01:32) Personal observations and experiences at the Vision 2024 conference.
   • Hands-On Key Cutting Class (00:02:39) Description of a hands-on key cutting class, including the tools and sponsors involved.
   • Scan Tool Class and Discussions (00:03:53) Discussion of various scan tools and their capabilities, featuring notable industry figures.
   • All-Day Hands-On Pico Class (00:05:01) Description of a comprehensive all-day training session focused on Pico technology and vehicle diagnostics.
   • Tech Talks Presentations (00:08:41) A series of presentations by industry experts on personal and professional experiences, including case studies and techniques.
   • Trade Show Experience (00:15:48) Overview of the trade show, including interactions with various booths and industry professionals.
   • Reflection on Training Resources (00:18:05) Discussion of training resources and their value for technicians, including specific recommendations.
   • The discussion about technical training (00:19:13) Exploring the changes in technical training and the expectations for the next great trainers.
   • The dedication and focus of a great trainer (00:20:23) Discussing the qualities and dedication required to become a top-notch trainer in the automotive industry.
   • The impact of training conferences (00:24:01) Highlighting the importance of attending training conferences and the benefits of networking and learning from peers.
   • Personal update and gratitude (00:25:08) Providing a personal update on a family member's health and expressing gratitude for support and interaction.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>ba002b16-77b2-4e7d-bf26-1c26cf53fc03Wed, 06 Mar 2024 00:15:00 -040027:56falsefull124124Get the Most Out of Vision Hi-Tech Training and Expo - With Tanner Brandt [E123]Thanks to our Partner, NAPA Autotech napaautotech.com

   Matt Fanslow and Tanner Brandt discuss the nuances of automotive training and education. They emphasize the importance of selecting relevant classes that address specific areas of struggle within the industry, such as diagnosing parasitic battery drains. They highlight the complexities of troubleshooting and the limitations of current diagnostic tools, underscoring the need for better vehicle monitoring. The conversation also touches on the importance of networking and knowledge sharing, as well as the value of stepping out of one's comfort zone to explore new areas of learning at training events.

   • Importance of selecting classes and getting the most out of training events in the automotive industry
   • Choosing classes based on areas of struggle and seeking advice from experienced instructors
   • Different phases of attending training events
   • Value of soft skills and communication courses in the automotive industry
   • Impact of quality training programs offered by NAPA
   • Importance of ongoing training to keep up with evolving vehicle technology
   • Importance of specialized training, particularly in the area of electric vehicles (EVs)
   • Value of specialty classes focused on specific vehicle brands
   • Importance of networking and staying engaged during training events
   • Challenges faced in diagnosing automotive issues, particularly related to parasitic battery drains
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Thanks to our Partner, NAPA Autotech napaautotech.com

   Matt Fanslow and Tanner Brandt discuss the nuances of automotive training and education. They emphasize the importance of selecting relevant classes that address specific areas of struggle within the industry, such as diagnosing parasitic battery drains. They highlight the complexities of troubleshooting and the limitations of current diagnostic tools, underscoring the need for better vehicle monitoring. The conversation also touches on the importance of networking and knowledge sharing, as well as the value of stepping out of one's comfort zone to explore new areas of learning at training events.

   • Importance of selecting classes and getting the most out of training events in the automotive industry
   • Choosing classes based on areas of struggle and seeking advice from experienced instructors
   • Different phases of attending training events
   • Value of soft skills and communication courses in the automotive industry
   • Impact of quality training programs offered by NAPA
   • Importance of ongoing training to keep up with evolving vehicle technology
   • Importance of specialized training, particularly in the area of electric vehicles (EVs)
   • Value of specialty classes focused on specific vehicle brands
   • Importance of networking and staying engaged during training events
   • Challenges faced in diagnosing automotive issues, particularly related to parasitic battery drains
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>cf1ebac0-ab8c-4765-88c6-22615bc1f34bSun, 25 Feb 2024 00:15:00 -040001:11:51falsefull123123"Ask Us Anything" Webinar with Justin Morgan [E122]Matt Fanslow and guest Justin Morgan tackle various issues within the automotive industry during a live "Ask Us Anything" session. They discuss the struggle for industry respect, the challenges small shops face, and the crucial role of specialization. The conversation highlights the importance of training for staff development and the difficulties in motivating technicians to attend. They also explore the impact of influential figures on training, the dynamics between shop owners and technicians, and the importance of mentorship for new technicians.

   Show Notes

   • The barrier to elevating respect in the industry (00:01:18) Discussion on the challenges and factors affecting the level of respect in the automotive industry.
   • The importance of specialization for small shops (00:09:26) The challenges faced by smaller shops and the importance of specializing in specific car lines or services.
   • The impact of training on staff improvement (00:14:55) The significance of training and its role in enhancing the skills and knowledge of staff members in the automotive industry.
   • The frustration of low training attendance (00:15:17) Discussion about the disappointment of low training attendance and the struggle to motivate technicians to take advantage of available training opportunities.
   • The lack of awareness about available training (00:17:20) Exploration of the widespread lack of knowledge about the existence of various training resources and events within the automotive industry.
   • Challenges of implementing online training (00:19:22) Discussion about the resistance and challenges in implementing online training, including the mental block towards online training and the lack of engagement with online resources.
   • Differentiating job from career mindset (00:21:02) Exploration of the distinction between a job mindset and a career mindset and the difficulty in converting individuals from one mindset to the other.
   • Discussion about specialized tools and training costs (00:25:21) Conversation about the cost and necessity of specialized tools and training, particularly focusing on the cost of entry and P-WAS tools for specific car lines.
   • Challenges Faced by Small Shops (00:32:00) Challenges faced by small shops and the struggle for improvement and recognition.
   • Perpetuating Positive Evolution (00:38:29) Addressing the negative attitudes towards the automotive industry and encouraging perseverance and growth.
   • Delayed Gratification in the Automotive Industry (00:42:26) Comparison with other skilled trades and the potential for growth and success in the automotive industry.
   • Investing in New Technicians (00:43:28) Discussion on investing in new technicians, advice for newcomers, and the challenges of starting out in the automotive industry.
   • Discovering Your True Calling (00:45:11) Exploration of finding one's true calling, the expectations on young people, and the importance of giving opportunities without bias.
   • Developing Mechanical Aptitude (00:46:21) The impact of changing environments, the lack of mechanical aptitude in younger generations, and the need for patience in skill development.
   • Dealing with Frustrations in the Trade (00:50:01) Addressing the difference between frustration with vehicles and feeling stuck in the trade, and the importance of managing toxic work environments.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Matt Fanslow and guest Justin Morgan tackle various issues within the automotive industry during a live "Ask Us Anything" session. They discuss the struggle for industry respect, the challenges small shops face, and the crucial role of specialization. The conversation highlights the importance of training for staff development and the difficulties in motivating technicians to attend. They also explore the impact of influential figures on training, the dynamics between shop owners and technicians, and the importance of mentorship for new technicians.

   Show Notes

   • The barrier to elevating respect in the industry (00:01:18) Discussion on the challenges and factors affecting the level of respect in the automotive industry.
   • The importance of specialization for small shops (00:09:26) The challenges faced by smaller shops and the importance of specializing in specific car lines or services.
   • The impact of training on staff improvement (00:14:55) The significance of training and its role in enhancing the skills and knowledge of staff members in the automotive industry.
   • The frustration of low training attendance (00:15:17) Discussion about the disappointment of low training attendance and the struggle to motivate technicians to take advantage of available training opportunities.
   • The lack of awareness about available training (00:17:20) Exploration of the widespread lack of knowledge about the existence of various training resources and events within the automotive industry.
   • Challenges of implementing online training (00:19:22) Discussion about the resistance and challenges in implementing online training, including the mental block towards online training and the lack of engagement with online resources.
   • Differentiating job from career mindset (00:21:02) Exploration of the distinction between a job mindset and a career mindset and the difficulty in converting individuals from one mindset to the other.
   • Discussion about specialized tools and training costs (00:25:21) Conversation about the cost and necessity of specialized tools and training, particularly focusing on the cost of entry and P-WAS tools for specific car lines.
   • Challenges Faced by Small Shops (00:32:00) Challenges faced by small shops and the struggle for improvement and recognition.
   • Perpetuating Positive Evolution (00:38:29) Addressing the negative attitudes towards the automotive industry and encouraging perseverance and growth.
   • Delayed Gratification in the Automotive Industry (00:42:26) Comparison with other skilled trades and the potential for growth and success in the automotive industry.
   • Investing in New Technicians (00:43:28) Discussion on investing in new technicians, advice for newcomers, and the challenges of starting out in the automotive industry.
   • Discovering Your True Calling (00:45:11) Exploration of finding one's true calling, the expectations on young people, and the importance of giving opportunities without bias.
   • Developing Mechanical Aptitude (00:46:21) The impact of changing environments, the lack of mechanical aptitude in younger generations, and the need for patience in skill development.
   • Dealing with Frustrations in the Trade (00:50:01) Addressing the difference between frustration with vehicles and feeling stuck in the trade, and the importance of managing toxic work environments.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>2587883c-cb8b-4e0b-ba4c-7db0c6b1db3bWed, 21 Feb 2024 00:15:00 -040054:09falsefull122122NASTF, VSP, SDRM with Donny Seyfer [E121]Donny Seyfer from the National Automotive Service Task Force (NASTF) discusses the importance of ongoing training for technicians and the challenges they face in accessing information and tools. Seyfer emphasizes the need for collaboration with automakers and lawmakers to improve security measures and technical support.

   Show Notes

   • Family Background and Career Journey (00:02:23) Donny Seyfer shares his family's history in the automotive industry and his journey into the professional business.
   • Formation and Growth of NASTF (00:04:20) 
   • Empowering Independent Techs (00:09:39) 
   • Evolution of NASTF's Structure (00:11:35) 
   • Stakeholders and Board Members (00:13:27) 
   • Reprogramming Events and Knowledge Base (00:15:24)
   • Challenges in Supporting Legacy Vehicles (00:21:15) 
   • Development of Tools for Key Code Delivery (00:25:08) 
   • Game Theory Pitch (00:30:50) 
   • Secure Data Release Model (00:32:04) 
   • Scan Tool Validation Program (00:39:09)
   • The VSP Program (00:45:14) 
   • Vehicle Theft and Security (00:46:07)
   • System Testing and Updates (00:53:55) 
   • Engagement with Lawmakers and Automakers (00:54:43) 
   • Tool functionality and availability (00:59:58)
   • Service information access issues (01:00:31) 
   • Tooling and VSP credentials (01:04:51) 
   • Addressing illicit tool use (01:07:17) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Donny Seyfer from the National Automotive Service Task Force (NASTF) discusses the importance of ongoing training for technicians and the challenges they face in accessing information and tools. Seyfer emphasizes the need for collaboration with automakers and lawmakers to improve security measures and technical support.

   Show Notes

   • Family Background and Career Journey (00:02:23) Donny Seyfer shares his family's history in the automotive industry and his journey into the professional business.
   • Formation and Growth of NASTF (00:04:20) 
   • Empowering Independent Techs (00:09:39) 
   • Evolution of NASTF's Structure (00:11:35) 
   • Stakeholders and Board Members (00:13:27) 
   • Reprogramming Events and Knowledge Base (00:15:24)
   • Challenges in Supporting Legacy Vehicles (00:21:15) 
   • Development of Tools for Key Code Delivery (00:25:08) 
   • Game Theory Pitch (00:30:50) 
   • Secure Data Release Model (00:32:04) 
   • Scan Tool Validation Program (00:39:09)
   • The VSP Program (00:45:14) 
   • Vehicle Theft and Security (00:46:07)
   • System Testing and Updates (00:53:55) 
   • Engagement with Lawmakers and Automakers (00:54:43) 
   • Tool functionality and availability (00:59:58)
   • Service information access issues (01:00:31) 
   • Tooling and VSP credentials (01:04:51) 
   • Addressing illicit tool use (01:07:17) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>cbcb42dd-f777-4938-9ba4-02ddc126d868Wed, 14 Feb 2024 00:15:00 -040001:10:28falsefull121121What We Can Learn From Mrs. Doubtfire [E120]Find out how the movie Mrs. Doubtfire relates to the automotive industry. Matt Fanslow explores the motivation behind self-improvement and giving credit when using someone else's knowledge or ideas.

   Show Notes

   • Mrs. Doubtfire Movie Analysis (00:01:05) Analysis of the movie "Mrs. Doubtfire" and its characters, discussing the dynamics of the relationships and the impact on the main character's behavior.
   • Motivation and Improvement (00:03:23) Exploration of the motivation to improve, drawing parallels from the movie's characters and their impact on personal growth.
   • Learning from Others (00:09:30) Discussion about learning from colleagues and other professionals in the automotive repair industry, focusing on gaining inspiration and improving skills.
   • Robin Williams and Improvisation (00:13:48) Reflection on the comedic genius of Robin Williams and his unique improvisational skills, leading to a discussion about his impact on the comedy community.
   • Robin Williams' Legacy (00:16:16) Reflection on the impact of Robin Williams' passing and his reputation in the comedy world, addressing the complexities of his suicide and the issue of joke theft in comedy.
   • Giving Credit to Intellectual Property (00:18:47) Importance of referencing and giving credit when using someone else's knowledge or ideas.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Find out how the movie Mrs. Doubtfire relates to the automotive industry. Matt Fanslow explores the motivation behind self-improvement and giving credit when using someone else's knowledge or ideas.

   Show Notes

   • Mrs. Doubtfire Movie Analysis (00:01:05) Analysis of the movie "Mrs. Doubtfire" and its characters, discussing the dynamics of the relationships and the impact on the main character's behavior.
   • Motivation and Improvement (00:03:23) Exploration of the motivation to improve, drawing parallels from the movie's characters and their impact on personal growth.
   • Learning from Others (00:09:30) Discussion about learning from colleagues and other professionals in the automotive repair industry, focusing on gaining inspiration and improving skills.
   • Robin Williams and Improvisation (00:13:48) Reflection on the comedic genius of Robin Williams and his unique improvisational skills, leading to a discussion about his impact on the comedy community.
   • Robin Williams' Legacy (00:16:16) Reflection on the impact of Robin Williams' passing and his reputation in the comedy world, addressing the complexities of his suicide and the issue of joke theft in comedy.
   • Giving Credit to Intellectual Property (00:18:47) Importance of referencing and giving credit when using someone else's knowledge or ideas.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>25e79999-702a-4b60-944b-05c9d69180e5Wed, 07 Feb 2024 00:15:00 -040023:20falsefull120120Mailbag: Why Won't My Techs Go To Training? [E119]In this episode of "Diagnosing the Aftermarket," host Matt Fanslow tackles the issue of motivating technicians to attend training. He shares personal experiences and the sacrifices he made to enhance his skills, acknowledging the difficulty of balancing training with work and family life. Matt discusses the intrinsic motivation required for technicians to seek training and the resistance some may have. He stresses the importance of continuous learning in the automotive industry and invites feedback on the topic.

   Show Notes

   • Supporting intrinsically motivated technicians (00:02:18)
   • Challenges of motivating technicians (00:04:23) Exploring potential reasons for technician resistance to training and addressing challenges.
   • (00:05:35) The changing perception of training value over time and the importance of continuous learning.
   • (00:09:09) The impact of training on technician satisfaction, turnover, and shop profitability.
   • (00:10:12) Compensation, travel, and anxiety are factors affecting technician training motivation.
   • (00:14:44) The role of training in career progression and increasing income levels.
   • (00:17:14) Technician's challenges in attending training after work, including family responsibilities and time constraints.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>In this episode of "Diagnosing the Aftermarket," host Matt Fanslow tackles the issue of motivating technicians to attend training. He shares personal experiences and the sacrifices he made to enhance his skills, acknowledging the difficulty of balancing training with work and family life. Matt discusses the intrinsic motivation required for technicians to seek training and the resistance some may have. He stresses the importance of continuous learning in the automotive industry and invites feedback on the topic.

   Show Notes

   • Supporting intrinsically motivated technicians (00:02:18)
   • Challenges of motivating technicians (00:04:23) Exploring potential reasons for technician resistance to training and addressing challenges.
   • (00:05:35) The changing perception of training value over time and the importance of continuous learning.
   • (00:09:09) The impact of training on technician satisfaction, turnover, and shop profitability.
   • (00:10:12) Compensation, travel, and anxiety are factors affecting technician training motivation.
   • (00:14:44) The role of training in career progression and increasing income levels.
   • (00:17:14) Technician's challenges in attending training after work, including family responsibilities and time constraints.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>707e6720-494e-48cf-bc42-e47019b1111dWed, 31 Jan 2024 00:15:00 -040019:13falsefull119119Aircraft Repair vs Automotive Repair with Bryan and Alicia Pollock [E118]Aircraft mechanic Alicia Pollock shares her journey from aspiring astronaut to aircraft mechanic, emphasizing the extensive documentation required in her field. She discusses the detailed record-keeping for each maintenance task, the specialized training for different aircraft components, and the importance of precision and safety. The conversation also highlights the rigorous testing and practical exams for aircraft mechanics, contrasting the strict regulations in aviation with the automotive industry's standards.

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Aircraft mechanic Alicia Pollock shares her journey from aspiring astronaut to aircraft mechanic, emphasizing the extensive documentation required in her field. She discusses the detailed record-keeping for each maintenance task, the specialized training for different aircraft components, and the importance of precision and safety. The conversation also highlights the rigorous testing and practical exams for aircraft mechanics, contrasting the strict regulations in aviation with the automotive industry's standards.

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>a7bc7b2b-5156-4ce7-b27a-05b3d627ec6bWed, 24 Jan 2024 00:15:00 -040001:12:31falsefull118118Ambition vs Greed [E117]Matt Fanslow dives into personal territory, discussing his father's health and the impact it has had on his perspective. He reflects on the changing nature of his aspirations and the delicate balance between pursuing goals and being thankful for current blessings.

   Show Notes with Timestamps

   • Father's Health Update (00:00:12) Matt discusses his father's health, including his assisted living, heart condition, and recovery.
   • Changing Hopes and Wishes (00:02:34) Matt reflects on how his hopes and desires for his father's recovery have evolved over time.
   • Gratitude vs. Ambition (00:06:36) Matt compares changing expectations for his father's recovery to the balance between gratitude and ambition in professional and personal life.
   • Appreciating What You Have (00:10:28) Matt emphasizes the importance of appreciating one's current situation and the value of gratitude in both personal and professional aspects of life.
   • Striving for Better (00:14:14) Matt discusses the balance between striving for improvement and greed, emphasizing the importance of shared ambitions and continuous improvement.
   • Reflection and Appreciation (00:18:20) Matt reflects on the need to appreciate the blessings in life while continuing to push for improvement.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Matt Fanslow dives into personal territory, discussing his father's health and the impact it has had on his perspective. He reflects on the changing nature of his aspirations and the delicate balance between pursuing goals and being thankful for current blessings.

   Show Notes with Timestamps

   • Father's Health Update (00:00:12) Matt discusses his father's health, including his assisted living, heart condition, and recovery.
   • Changing Hopes and Wishes (00:02:34) Matt reflects on how his hopes and desires for his father's recovery have evolved over time.
   • Gratitude vs. Ambition (00:06:36) Matt compares changing expectations for his father's recovery to the balance between gratitude and ambition in professional and personal life.
   • Appreciating What You Have (00:10:28) Matt emphasizes the importance of appreciating one's current situation and the value of gratitude in both personal and professional aspects of life.
   • Striving for Better (00:14:14) Matt discusses the balance between striving for improvement and greed, emphasizing the importance of shared ambitions and continuous improvement.
   • Reflection and Appreciation (00:18:20) Matt reflects on the need to appreciate the blessings in life while continuing to push for improvement.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>cac1840e-1ce7-4a21-b102-a08e0f9cd800Wed, 17 Jan 2024 00:15:00 -040020:49falsefull117117Good Grief with Margaret Light [E116]Matt Fanslow and guest Margaret Light, a licensed marriage and family therapist, dive into the complexities of grief. They discuss the inevitability of loss, the importance of acknowledging grief, and strategies for self-support during the grieving process, such as maintaining routines and honoring loved ones. They also cover how to support others who are grieving, offering practical help and emotional support. The conversation touches on the challenges of dealing with grief in the workplace and the need for understanding and patience. Additionally, they explore the concept of surrendering to grief and the dangers of using work or other distractions to avoid dealing with emotions.

   Show Notes with Timestamps

   • Margaret Light: https://www.equilibriumtherapyservices.org/
   • The Unspoken Reality of Grief [RR 885]
   • Matt's personal experience (00:01:12) Matt shares a personal experience about his father's health issues and his own feelings of grief and survivor's guilt.
   • Understanding grief (00:05:29) Margaret explains the broad concept of grief, including different types of loss and the idea of complicated grief.
   • The process of grief (00:12:36) Discussion on the non-linear nature of the grief process, the stages of grief, and the need to experience and process grief.
   • Supporting individuals experiencing grief (00:18:06) Matt and Margaret discuss the challenges of navigating grief in professional settings and provide pointers on how to support individuals experiencing grief.
   • Supporting Ourselves When Grieving (00:19:31) Tips for self-care during grief, including creating routine, seeking support, and honoring the loved one.
   • Supporting Someone Who's Grieving (00:23:08) Practical ways to support a grieving person, such as providing childcare, acknowledging their grief, and avoiding false platitudes.
   • Learning to Live with Loss (00:30:54) Discussion on the process of learning to live with the loss of a loved one and the challenges of accepting mortality.
   • Dealing with Loss and Control (00:34:44) Exploration of the fear and loss of control associated with unexpected or unexplainable events, and the frustration of not being able to fix emotional pain.
   • Grieving requires attention (00:37:28) Discussion on the intentional effort needed to be present and attentive during the grieving process.
   • Surrendering to grief (00:38:03) Exploring the concept of surrendering to grief and accepting difficult emotions.
   • Recognizing red flags in grief (00:41:22) Identifying signs of unhealthy coping mechanisms and behaviors in response to grief.
   • Reintegration and moving forward (00:49:06) Exploring the reintegration phase of grief and the purpose of grief in helping individuals move forward in life.
   • Acknowledging the value of grief (00:51:21) Recognizing the significance of grieving as a reflection of love and the importance of feeling strong emotions.
   • Challenges in addressing emotions (00:54:35) Discussing the difficulties in addressing emotions, especially in male-dominated industries, and the need to learn to navigate and apply emotional understanding.
   • Grief and Emotional Intelligence (00:56:33) Discussion on the benefits of emotional intelligence, the downside of suppressing emotions, and the importance of addressing grief.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Matt Fanslow and guest Margaret Light, a licensed marriage and family therapist, dive into the complexities of grief. They discuss the inevitability of loss, the importance of acknowledging grief, and strategies for self-support during the grieving process, such as maintaining routines and honoring loved ones. They also cover how to support others who are grieving, offering practical help and emotional support. The conversation touches on the challenges of dealing with grief in the workplace and the need for understanding and patience. Additionally, they explore the concept of surrendering to grief and the dangers of using work or other distractions to avoid dealing with emotions.

   Show Notes with Timestamps

   • Margaret Light: https://www.equilibriumtherapyservices.org/
   • The Unspoken Reality of Grief [RR 885]
   • Matt's personal experience (00:01:12) Matt shares a personal experience about his father's health issues and his own feelings of grief and survivor's guilt.
   • Understanding grief (00:05:29) Margaret explains the broad concept of grief, including different types of loss and the idea of complicated grief.
   • The process of grief (00:12:36) Discussion on the non-linear nature of the grief process, the stages of grief, and the need to experience and process grief.
   • Supporting individuals experiencing grief (00:18:06) Matt and Margaret discuss the challenges of navigating grief in professional settings and provide pointers on how to support individuals experiencing grief.
   • Supporting Ourselves When Grieving (00:19:31) Tips for self-care during grief, including creating routine, seeking support, and honoring the loved one.
   • Supporting Someone Who's Grieving (00:23:08) Practical ways to support a grieving person, such as providing childcare, acknowledging their grief, and avoiding false platitudes.
   • Learning to Live with Loss (00:30:54) Discussion on the process of learning to live with the loss of a loved one and the challenges of accepting mortality.
   • Dealing with Loss and Control (00:34:44) Exploration of the fear and loss of control associated with unexpected or unexplainable events, and the frustration of not being able to fix emotional pain.
   • Grieving requires attention (00:37:28) Discussion on the intentional effort needed to be present and attentive during the grieving process.
   • Surrendering to grief (00:38:03) Exploring the concept of surrendering to grief and accepting difficult emotions.
   • Recognizing red flags in grief (00:41:22) Identifying signs of unhealthy coping mechanisms and behaviors in response to grief.
   • Reintegration and moving forward (00:49:06) Exploring the reintegration phase of grief and the purpose of grief in helping individuals move forward in life.
   • Acknowledging the value of grief (00:51:21) Recognizing the significance of grieving as a reflection of love and the importance of feeling strong emotions.
   • Challenges in addressing emotions (00:54:35) Discussing the difficulties in addressing emotions, especially in male-dominated industries, and the need to learn to navigate and apply emotional understanding.
   • Grief and Emotional Intelligence (00:56:33) Discussion on the benefits of emotional intelligence, the downside of suppressing emotions, and the importance of addressing grief.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>55d3c564-a413-40fc-8779-7c589541ab37Wed, 10 Jan 2024 00:15:00 -040001:00:05falsefull116116The Dreaded 4AM Phone Call: Family Emergency [E115]Matt Fanslow recounts the emotional journey of his father's sudden cardiac event days before Christmas 2023. He shares the shock and vulnerability felt during this crisis, the critical role of CPR performed by his brother, and the agonizing wait for medical updates. He describes the importance of empathy, direct communication from doctors, and maintaining hope amidst uncertainty. Matt's story underscores the fragility of life and the need to cherish every moment with loved ones.

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Matt Fanslow recounts the emotional journey of his father's sudden cardiac event days before Christmas 2023. He shares the shock and vulnerability felt during this crisis, the critical role of CPR performed by his brother, and the agonizing wait for medical updates. He describes the importance of empathy, direct communication from doctors, and maintaining hope amidst uncertainty. Matt's story underscores the fragility of life and the need to cherish every moment with loved ones.

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>59f0db82-2836-4b4c-81d6-76a7ff446166Wed, 03 Jan 2024 00:15:00 -040050:49falsefull115115Are Benchmarks BS? [E114]Are shop owners blindly giving out benchmarks/blindly following them?

   Matt Fanslow, Jeff Barnes, and Bryan Pollack discuss the challenges in the automotive industry, including the overload of information, the lack of standard practices, and the need to understand specific business models. They also discuss the complications of hiring a diagnostic technician, the importance of career development opportunities, the importance of marketing, the challenges of investing in equipment, financial management, and the significance of retaining and training good employees.

   Show Notes with Timestamps

   • The challenges of navigating information (00:01:10) Discussion on the abundance of information in the automotive industry and the lack of tailored information for specific shops.
   • The lack of industry standards (00:03:28) Exploration of the absence of standardized practices in running an automotive shop and the difficulty in determining who is the authority.
   • Choosing the right business model (00:06:55) Importance of understanding the specific business model of a shop and making informed decisions based on that, rather than blindly following advice from others.
   • The challenges of hiring a diagnostician (00:08:49) Explains the consequences of hiring a diagnostician without proper training and how it affects the shop's efficiency and profitability.
   • The difficulties of determining the right diagnostician for a shop (00:09:59) Discusses the challenges faced by shop owners in finding the right diagnostician based on the size and workload of their shop.
   • The challenges of finding skilled technicians (00:16:47) Discussion on the difficulty of finding and retaining skilled technicians in certain geographical areas.
   • Different business models and the pressure to grow (00:17:20) Exploration of the pressure on shop owners to grow their businesses and the potential negative consequences of pursuing growth without considering the specific business model.
   • Questioning the definition of success (00:18:14) Examining the concept of success in the automotive industry, beyond just financial numbers, and the importance of personal happiness and work-life balance.
   • The challenges of navigating the automotive industry (00:23:39) Discussion on the importance of continuous training for technicians to keep up with evolving technology.
   • Understanding legal and ethical considerations in running an automotive shop (00:26:02) Conversation about the importance of having an accountant, insurance agent, and attorney, and the potential legal and ethical implications of certain actions.
   • The challenges of advertising in different areas (00:32:30) Discussion on the difficulties of advertising in different locations, including the effectiveness of different advertising methods based on the size and demographics of the area.
   • The importance of targeted marketing (00:34:49) The need for targeted marketing strategies to reach the right audience and avoid wasting advertising budget.
   • The challenges of investing in equipment and key cutting machines (00:40:01) The guests discuss the challenges of investing in equipment and key cutting machines, especially for smaller shops and those located near dealerships.
   • The changing landscape of the automotive industry and the misconception about shops without a diagnostician (00:41:00)
   • Chasing numbers and the prioritization of car issues (00:52:07) Discussion about the pressure to meet certain numbers in the industry and the prioritization of car issues based on customer needs.
   • The challenges of chasing false numbers (00:56:32) Discussion on how some shops miss out on hiring good technicians because they focus on a false number instead of considering the technician's value.
   • Understanding benchmark numbers vs. goals (00:56:54) Exploration of the difference between benchmark numbers used for measurement and goals that shops should focus on to achieve long-term success.
   • Retaining good people and training (01:03:36) Importance of retaining and training good employees as a key factor for success in the automotive industry.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Are shop owners blindly giving out benchmarks/blindly following them?

   Matt Fanslow, Jeff Barnes, and Bryan Pollack discuss the challenges in the automotive industry, including the overload of information, the lack of standard practices, and the need to understand specific business models. They also discuss the complications of hiring a diagnostic technician, the importance of career development opportunities, the importance of marketing, the challenges of investing in equipment, financial management, and the significance of retaining and training good employees.

   Show Notes with Timestamps

   • The challenges of navigating information (00:01:10) Discussion on the abundance of information in the automotive industry and the lack of tailored information for specific shops.
   • The lack of industry standards (00:03:28) Exploration of the absence of standardized practices in running an automotive shop and the difficulty in determining who is the authority.
   • Choosing the right business model (00:06:55) Importance of understanding the specific business model of a shop and making informed decisions based on that, rather than blindly following advice from others.
   • The challenges of hiring a diagnostician (00:08:49) Explains the consequences of hiring a diagnostician without proper training and how it affects the shop's efficiency and profitability.
   • The difficulties of determining the right diagnostician for a shop (00:09:59) Discusses the challenges faced by shop owners in finding the right diagnostician based on the size and workload of their shop.
   • The challenges of finding skilled technicians (00:16:47) Discussion on the difficulty of finding and retaining skilled technicians in certain geographical areas.
   • Different business models and the pressure to grow (00:17:20) Exploration of the pressure on shop owners to grow their businesses and the potential negative consequences of pursuing growth without considering the specific business model.
   • Questioning the definition of success (00:18:14) Examining the concept of success in the automotive industry, beyond just financial numbers, and the importance of personal happiness and work-life balance.
   • The challenges of navigating the automotive industry (00:23:39) Discussion on the importance of continuous training for technicians to keep up with evolving technology.
   • Understanding legal and ethical considerations in running an automotive shop (00:26:02) Conversation about the importance of having an accountant, insurance agent, and attorney, and the potential legal and ethical implications of certain actions.
   • The challenges of advertising in different areas (00:32:30) Discussion on the difficulties of advertising in different locations, including the effectiveness of different advertising methods based on the size and demographics of the area.
   • The importance of targeted marketing (00:34:49) The need for targeted marketing strategies to reach the right audience and avoid wasting advertising budget.
   • The challenges of investing in equipment and key cutting machines (00:40:01) The guests discuss the challenges of investing in equipment and key cutting machines, especially for smaller shops and those located near dealerships.
   • The changing landscape of the automotive industry and the misconception about shops without a diagnostician (00:41:00)
   • Chasing numbers and the prioritization of car issues (00:52:07) Discussion about the pressure to meet certain numbers in the industry and the prioritization of car issues based on customer needs.
   • The challenges of chasing false numbers (00:56:32) Discussion on how some shops miss out on hiring good technicians because they focus on a false number instead of considering the technician's value.
   • Understanding benchmark numbers vs. goals (00:56:54) Exploration of the difference between benchmark numbers used for measurement and goals that shops should focus on to achieve long-term success.
   • Retaining good people and training (01:03:36) Importance of retaining and training good employees as a key factor for success in the automotive industry.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>1814c63f-166f-4f6f-a0cf-9586026ae7ccWed, 20 Dec 2023 00:15:00 -040001:06:03falsefull114114Jim Linder In Memoriam [E113]Matt Fanslow pays tribute to the late Jim Linder. Matt reflects on his experiences attending Linder's training classes and conferences, emphasizing the importance of continuous learning for technicians. Matt encourages listeners to remember influential figures in the automotive industry and to invest time in learning about their contributions.

   Show Notes with Timestamps

   • Jim Linder's Legacy (00:01:18) Jim Linder's contributions to the automotive industry, particularly in fuel injector services and solutions.
   • Guru Classes and Training (00:06:17) Information about the week-long Guru Classes organized by Jim Linder, including the instructors involved, the location of the classes, and the impact they had on participants.
   • The Linder Conference (00:12:22) Discussion about the Linder conferences and the benefits of attending, including access to training programs and career development opportunities.
   • Technician's Jeopardy (00:15:47) Participating in Technician's Jeopardy at the conference, including the prizes and Matt's intention to come in second place to win a Pico scope.
   • Remembering influential figures in the automotive industry (00:26:03) Discussion about the importance of remembering and honoring influential figures.
   • Quality training and resources provided by Jim Linder (00:28:15) Appreciation for the quality of training materials and resources provided by Jim Linder, including well-printed books and good food during training events.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Matt Fanslow pays tribute to the late Jim Linder. Matt reflects on his experiences attending Linder's training classes and conferences, emphasizing the importance of continuous learning for technicians. Matt encourages listeners to remember influential figures in the automotive industry and to invest time in learning about their contributions.

   Show Notes with Timestamps

   • Jim Linder's Legacy (00:01:18) Jim Linder's contributions to the automotive industry, particularly in fuel injector services and solutions.
   • Guru Classes and Training (00:06:17) Information about the week-long Guru Classes organized by Jim Linder, including the instructors involved, the location of the classes, and the impact they had on participants.
   • The Linder Conference (00:12:22) Discussion about the Linder conferences and the benefits of attending, including access to training programs and career development opportunities.
   • Technician's Jeopardy (00:15:47) Participating in Technician's Jeopardy at the conference, including the prizes and Matt's intention to come in second place to win a Pico scope.
   • Remembering influential figures in the automotive industry (00:26:03) Discussion about the importance of remembering and honoring influential figures.
   • Quality training and resources provided by Jim Linder (00:28:15) Appreciation for the quality of training materials and resources provided by Jim Linder, including well-printed books and good food during training events.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>cd548364-bd54-4015-9de7-a09bad28f252Wed, 13 Dec 2023 00:15:00 -040031:21falsefull113113Revolutionizing the Automotive Industry: The Rise of Technology Specialists [RR 909]Carm Capriotto and Matt Fanslow dive into the increasing role of technology in the automotive industry and how it's revolutionizing the way we approach vehicle repairs and maintenance. They propose the term "Technology Specialist" for automotive technicians, emphasizing the importance of their expertise. This designation not only acknowledges their expertise in handling advanced vehicle technology but also elevates their professional standing. Changing the language and perception of technicians as professionals is crucial for the industry's growth and success. Will you take part in this language movement?

   Show Notes

   • 
     
   • Watch Full Video
   • 
     
   • 
     
   • The passionate discussion with Isaac Rodell and Rich Falco (00:00:17) Carm and Matt discuss the episode with Isaac Rodell and Rich Falco- Batteries, Diag Pay and Gwar, Oh My! [E108]: https://mattfanslow.captivate.fm/episode/108
   • 
     
   • 
     
   • The transformational episode with Bob Heipp (00:00:58) They talk about the episode with Bob, which was transformational and discussed physical and mental health, and how it can save lives. Exploring Relationships, Health, and Personal Growth with Bob Heipp [E109]: https://mattfanslow.captivate.fm/episode/109
   • 
     
   • 
     
   • The proposal for a professional designation (00:07:23) Carm proposes the term "technology specialist" for automotive technicians, emphasizing the importance of investing in knowledge and skills in technology.
   • 
     
   • 
     
   • The need for professional designations (00:08:47) Discussion on the different job positions in the automotive industry and the proposal for a professional designation for technology specialists.
   • 
     
   • 
     
   • Respect and titles in the industry (00:10:22) Comparing the use of titles like "chef" in the culinary industry to the need for respectful titles in the automotive industry, such as "mechanical specialist" and "technology specialist."
   • 
     
   • 
     
   • Collaboration between technology and mechanical specialists (00:18:24) Exploration of the collaboration between technology and mechanical specialists, using the analogy of medical professionals working together in surgery.
   • 
     
   • 
     
   • The need for professional designation (00:25:15) Comparing the automotive industry to regulated professions like doctors and plumbers, and the need for a professional designation in the industry.
   • 
     
   • 
     
   • The importance of journaling and documentation (00:30:06) Discussing the benefits of journaling and documenting experiences and knowledge in the automotive industry, using tools like Google Docs.
   • 
     
   • 
     
   • The role of mobile tech in shops (00:33:46) Exploring the benefits of having a mobile technician for shops that work on multiple car lines and may not have the car count to justify a dedicated technology specialist.
   • 
     
   • 
     
   • Pay plans and hiring bonuses (00:35:43) Discussion on the fairness and impact of hiring bonuses on current technicians, and the need for better communication and compensation plans in the industry.
   • 
     
   
   

   Thanks to our Partner, NAPA Auto Care

   
   

   Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

   
   

   Connect with the Podcast:

   
   

   -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

   
   

   -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

   
   

   -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

   
   

   -Follow on Twitter: https://twitter.com/RResultsBiz

   
   

   -Join our Insider List: https://remarkableresults.biz/insider

   
   

   -All books mentioned on our podcasts: https://remarkableresults.biz/books

   
   

   -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

   
   

   -Buy Me a Coffee: https://www.buymeacoffee.com/carm

   
   

   -The Aftermarket Radio Network: https://aftermarketradionetwork.com

   
   

   -Special episode collections: https://remarkableresults.biz/collections

   ]]>Carm Capriotto and Matt Fanslow dive into the increasing role of technology in the automotive industry and how it's revolutionizing the way we approach vehicle repairs and maintenance. They propose the term "Technology Specialist" for automotive technicians, emphasizing the importance of their expertise. This designation not only acknowledges their expertise in handling advanced vehicle technology but also elevates their professional standing. Changing the language and perception of technicians as professionals is crucial for the industry's growth and success. Will you take part in this language movement?

   Show Notes

   • 
     
   • Watch Full Video
   • 
     
   • 
     
   • The passionate discussion with Isaac Rodell and Rich Falco (00:00:17) Carm and Matt discuss the episode with Isaac Rodell and Rich Falco- Batteries, Diag Pay and Gwar, Oh My! [E108]: https://mattfanslow.captivate.fm/episode/108
   • 
     
   • 
     
   • The transformational episode with Bob Heipp (00:00:58) They talk about the episode with Bob, which was transformational and discussed physical and mental health, and how it can save lives. Exploring Relationships, Health, and Personal Growth with Bob Heipp [E109]: https://mattfanslow.captivate.fm/episode/109
   • 
     
   • 
     
   • The proposal for a professional designation (00:07:23) Carm proposes the term "technology specialist" for automotive technicians, emphasizing the importance of investing in knowledge and skills in technology.
   • 
     
   • 
     
   • The need for professional designations (00:08:47) Discussion on the different job positions in the automotive industry and the proposal for a professional designation for technology specialists.
   • 
     
   • 
     
   • Respect and titles in the industry (00:10:22) Comparing the use of titles like "chef" in the culinary industry to the need for respectful titles in the automotive industry, such as "mechanical specialist" and "technology specialist."
   • 
     
   • 
     
   • Collaboration between technology and mechanical specialists (00:18:24) Exploration of the collaboration between technology and mechanical specialists, using the analogy of medical professionals working together in surgery.
   • 
     
   • 
     
   • The need for professional designation (00:25:15) Comparing the automotive industry to regulated professions like doctors and plumbers, and the need for a professional designation in the industry.
   • 
     
   • 
     
   • The importance of journaling and documentation (00:30:06) Discussing the benefits of journaling and documenting experiences and knowledge in the automotive industry, using tools like Google Docs.
   • 
     
   • 
     
   • The role of mobile tech in shops (00:33:46) Exploring the benefits of having a mobile technician for shops that work on multiple car lines and may not have the car count to justify a dedicated technology specialist.
   • 
     
   • 
     
   • Pay plans and hiring bonuses (00:35:43) Discussion on the fairness and impact of hiring bonuses on current technicians, and the need for better communication and compensation plans in the industry.
   • 
     
   
   

   Thanks to our Partner, NAPA Auto Care

   
   

   Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

   
   

   Connect with the Podcast:

   
   

   -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

   
   

   -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

   
   

   -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

   
   

   -Follow on Twitter: https://twitter.com/RResultsBiz

   
   

   -Join our Insider List: https://remarkableresults.biz/insider

   
   

   -All books mentioned on our podcasts: https://remarkableresults.biz/books

   
   

   -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

   
   

   -Buy Me a Coffee: https://www.buymeacoffee.com/carm

   
   

   -The Aftermarket Radio Network: https://aftermarketradionetwork.com

   
   

   -Special episode collections: https://remarkableresults.biz/collections

   ]]>d953ada2-33e7-44aa-9d11-0382e48f82afTue, 12 Dec 2023 00:15:00 -040045:04falsebonusProfessionalism...And Maybe a Movie Reference [E112]Recently, Matt and his wife, Danielle, embarked on a kitchen renovation journey. Danielle, like many customers, feared being taken advantage of during the process. These concerns may seem illogical to some, but the fear of not getting our money's worth is real and relatable.

   While listening to Danielle's worries, Matt was reminded of the movie "My Fair Lady." The character is willing to pay a shilling to learn how to speak eloquently. While a shilling may be insignificant to some, it represents a significant portion of the character's financial worth. It's all about understanding what services or products mean to different individuals.

   This extends to the automotive industry - empathy and understanding toward customers' financial situations is crucial. Clear communication and setting realistic expectations are key. As professionals, let's strive to not just under-promise and over-deliver, but align expectations with the actual outcome. 

   Show Notes

   • Professionalism and the Kitchen Renovation (00:00:11) The topic of professionalism and shares his wife, Danielle, has anxiety and fear about their kitchen renovation project.
   • Issues with Cabinet Alignment (00:02:14) A gap in the cabinet alignment caused by the placement of the microwave and how they addressed the issue with the company.
   • Anxiety about the Garbage Receptacle (00:05:32) Danielle's worry about not receiving the garbage cans with the sliding garbage receptacle and her fear of not getting value for the money spent.
   • The shilling is a high percentage of her worth (00:08:51) Discussion about the value of a shilling to different individuals and the importance of understanding financial worth with reference to "My Fair Lady."
   • Setting realistic expectations in kitchen renovations and vehicle repairs (00:11:00) The importance of setting realistic expectations in both kitchen renovations and vehicle repairs, and the potential challenges that may arise.
   • Lack of Professionalism and Empathy (00:26:21) Exploring the importance of being empathetic towards customers and delivering a professional level of service.
   • Building Reputation and Demonstrating Quality (00:27:18) Highlighting the significance of small gestures, such as returning the vehicle in good condition, building a positive reputation, and demonstrating the quality of service provided.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Recently, Matt and his wife, Danielle, embarked on a kitchen renovation journey. Danielle, like many customers, feared being taken advantage of during the process. These concerns may seem illogical to some, but the fear of not getting our money's worth is real and relatable.

   While listening to Danielle's worries, Matt was reminded of the movie "My Fair Lady." The character is willing to pay a shilling to learn how to speak eloquently. While a shilling may be insignificant to some, it represents a significant portion of the character's financial worth. It's all about understanding what services or products mean to different individuals.

   This extends to the automotive industry - empathy and understanding toward customers' financial situations is crucial. Clear communication and setting realistic expectations are key. As professionals, let's strive to not just under-promise and over-deliver, but align expectations with the actual outcome. 

   Show Notes

   • Professionalism and the Kitchen Renovation (00:00:11) The topic of professionalism and shares his wife, Danielle, has anxiety and fear about their kitchen renovation project.
   • Issues with Cabinet Alignment (00:02:14) A gap in the cabinet alignment caused by the placement of the microwave and how they addressed the issue with the company.
   • Anxiety about the Garbage Receptacle (00:05:32) Danielle's worry about not receiving the garbage cans with the sliding garbage receptacle and her fear of not getting value for the money spent.
   • The shilling is a high percentage of her worth (00:08:51) Discussion about the value of a shilling to different individuals and the importance of understanding financial worth with reference to "My Fair Lady."
   • Setting realistic expectations in kitchen renovations and vehicle repairs (00:11:00) The importance of setting realistic expectations in both kitchen renovations and vehicle repairs, and the potential challenges that may arise.
   • Lack of Professionalism and Empathy (00:26:21) Exploring the importance of being empathetic towards customers and delivering a professional level of service.
   • Building Reputation and Demonstrating Quality (00:27:18) Highlighting the significance of small gestures, such as returning the vehicle in good condition, building a positive reputation, and demonstrating the quality of service provided.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>2a298701-7ce6-4bc7-a142-cc9b83b04c7bWed, 06 Dec 2023 00:15:00 -040030:51falsefull112112The Ripple Effect of Recognition: Lessons from Bill Hader [E111]Matt Fanslow discusses the importance of giving credit where it's due, using actor Bill Hader as an example. He links this to the automotive industry, emphasizing the need for managers and owners to acknowledge their employees' good work. Matt also highlights the significance of positive customer interactions and the role of humility, honesty, and modesty in enhancing a shop's reputation.

   Show Notes

   • The trend of giving credit (00:02:36) Bill Hader's interviews and his habit of giving credit where it's due, discussing the importance of acknowledging others' contributions.
   • The struggle with giving credit in management (00:05:04) The difficulty that managers and owners face in giving credit to their personnel, emphasizing the inconsistency and negative impact of not recognizing others' efforts.
   • The benefits of giving credit (00:07:29) The positive outcomes of acknowledging individuals by name for their work, such as increased customer satisfaction, confidence, and word-of-mouth recommendations.
   • The importance of technician training (00:09:46) The need for technicians to continuously update their skills and knowledge in order to diagnose and repair complex vehicles.
   • Positive interactions with clients (00:10:55) The significance of positive interactions with clients and how it can lead to customer satisfaction and word-of-mouth recommendations.
   • Recognizing the contributions of the team (00:13:20) The importance of acknowledging and appreciating the contributions of all team members in a shop, including service advisors, managers, and owners.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Matt Fanslow discusses the importance of giving credit where it's due, using actor Bill Hader as an example. He links this to the automotive industry, emphasizing the need for managers and owners to acknowledge their employees' good work. Matt also highlights the significance of positive customer interactions and the role of humility, honesty, and modesty in enhancing a shop's reputation.

   Show Notes

   • The trend of giving credit (00:02:36) Bill Hader's interviews and his habit of giving credit where it's due, discussing the importance of acknowledging others' contributions.
   • The struggle with giving credit in management (00:05:04) The difficulty that managers and owners face in giving credit to their personnel, emphasizing the inconsistency and negative impact of not recognizing others' efforts.
   • The benefits of giving credit (00:07:29) The positive outcomes of acknowledging individuals by name for their work, such as increased customer satisfaction, confidence, and word-of-mouth recommendations.
   • The importance of technician training (00:09:46) The need for technicians to continuously update their skills and knowledge in order to diagnose and repair complex vehicles.
   • Positive interactions with clients (00:10:55) The significance of positive interactions with clients and how it can lead to customer satisfaction and word-of-mouth recommendations.
   • Recognizing the contributions of the team (00:13:20) The importance of acknowledging and appreciating the contributions of all team members in a shop, including service advisors, managers, and owners.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>f74fd493-f5d9-4b97-94ca-e84b18eb2f6bWed, 29 Nov 2023 00:15:00 -040017:49falsefull111111Matt’s Mailbag: Hiring Bonuses, Flat Rate Pay and Building a Network of Friends [E110]Join Matt Fanslow as he answers some questions from his listeners in his 'mailbag.' Matt discusses the hiring bonus dilemma, compensation and profit sharing, the power of training, the flat rate pay system, book recommendations and how to create a network of industry peers.

   Have a question for Matt to answer? Email him at: mattfanslowpodcast@gmail.com

   Show Notes

   • Hiring Bonuses for New Techs (00:02:27) Discussion on the fairness and impact of hiring bonuses for new technicians and how it affects existing employees.
   • Broken System of Compensation (00:04:58) Exploration of the different ways technicians are compensated and how it can lead to resentment and difficulties in hiring new technicians.
   • Ethical Profit and Long-Term Benefits (00:07:31) Explanation of how Matt's shop rewards employees based on ethical profit and how hiring bonuses can benefit both the shop and existing employees in the long term.
   • The Mismanagement of Compensation (00:09:59) Discussion about the mismanagement of compensation in the aftermarket automotive industry and the potential impact on employees.
   • Concerns about Flat Rate Pay (00:13:33) Addressing concerns about transitioning to a flat rate pay system and the potential negative impact on technicians' income and job satisfaction.
   • Recommended Books for Auto Repair (00:19:49) Discussion on the importance of reading books on auto repair
   • Building a Network in the Automotive Industry (00:26:06) Advice on how to build a network of connections in the automotive industry, including attending trade shows and utilizing social media.
   • The importance of networking (00:29:42) The value of building relationships and networking in the automotive industry.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Join Matt Fanslow as he answers some questions from his listeners in his 'mailbag.' Matt discusses the hiring bonus dilemma, compensation and profit sharing, the power of training, the flat rate pay system, book recommendations and how to create a network of industry peers.

   Have a question for Matt to answer? Email him at: mattfanslowpodcast@gmail.com

   Show Notes

   • Hiring Bonuses for New Techs (00:02:27) Discussion on the fairness and impact of hiring bonuses for new technicians and how it affects existing employees.
   • Broken System of Compensation (00:04:58) Exploration of the different ways technicians are compensated and how it can lead to resentment and difficulties in hiring new technicians.
   • Ethical Profit and Long-Term Benefits (00:07:31) Explanation of how Matt's shop rewards employees based on ethical profit and how hiring bonuses can benefit both the shop and existing employees in the long term.
   • The Mismanagement of Compensation (00:09:59) Discussion about the mismanagement of compensation in the aftermarket automotive industry and the potential impact on employees.
   • Concerns about Flat Rate Pay (00:13:33) Addressing concerns about transitioning to a flat rate pay system and the potential negative impact on technicians' income and job satisfaction.
   • Recommended Books for Auto Repair (00:19:49) Discussion on the importance of reading books on auto repair
   • Building a Network in the Automotive Industry (00:26:06) Advice on how to build a network of connections in the automotive industry, including attending trade shows and utilizing social media.
   • The importance of networking (00:29:42) The value of building relationships and networking in the automotive industry.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>9696771a-b368-4292-a64d-26c030be6582Wed, 22 Nov 2023 00:15:00 -040036:53falsefull110110Exploring Relationships, Health, and Personal Growth with Bob Heipp [E109]Recorded Live at AAPEX 2023, Bob Heipp discusses personal health issues, the importance of open communication and vulnerability, and the subsequent lifestyle changes he made. The conversation further delves into the significance of honesty in relationships, mindfulness, and overcoming addictive behaviors. 

   Show Notes

   • Watch Full Video
   • The Heart Attack Scare (00:02:05) Bob shares his experience of having a heart attack scare and undergoing a double bypass surgery.
   • The Importance of Early Detection (00:08:19) The discussion highlights the fact that many people's first heart attack is their last, emphasizing the need for early detection and lifestyle changes.
   • The baseline test (00:09:53) Discussion about the benefits of taking a calcium test to determine the need for cholesterol medicine.
   • The importance of vulnerability in relationships (00:13:28) Conversation about the significance of being open and vulnerable in maintaining sustainable relationships.
   • The Vulnerability of Leadership (00:19:40) Discussion on the shift in outlook towards vulnerability in managing businesses and people.
   • The Power of Meditation and Silence (00:20:58) Exploration of incorporating meditation and prayer, including the benefits of silence and introspection.
   • Rewriting Programming and Dehumanizing (00:26:15) Conversation on the process of rewiring the brain and the dangers of dehumanizing people, including discussion on neuroplasticity and the impact of social media and pornography.
   • The Health Focus (00:29:27) Discussion about Bob's focus on health, including surgery and depression after major heart surgery.
   • Experiences at Apex 2023 (00:32:49) Conversation about attending AAPEX 2023 in Las Vegas for the first time, experiencing Halloween on Fremont Street.
   • Evolution and Journey after Open Heart Surgery (00:35:08) Reflection on the personal growth and emotional transformation after open heart surgery, discussing the ongoing journey of self-discovery and figuring things out.
   
   

   Thanks to our Partner, NAPA Autotech https://napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Recorded Live at AAPEX 2023, Bob Heipp discusses personal health issues, the importance of open communication and vulnerability, and the subsequent lifestyle changes he made. The conversation further delves into the significance of honesty in relationships, mindfulness, and overcoming addictive behaviors. 

   Show Notes

   • Watch Full Video
   • The Heart Attack Scare (00:02:05) Bob shares his experience of having a heart attack scare and undergoing a double bypass surgery.
   • The Importance of Early Detection (00:08:19) The discussion highlights the fact that many people's first heart attack is their last, emphasizing the need for early detection and lifestyle changes.
   • The baseline test (00:09:53) Discussion about the benefits of taking a calcium test to determine the need for cholesterol medicine.
   • The importance of vulnerability in relationships (00:13:28) Conversation about the significance of being open and vulnerable in maintaining sustainable relationships.
   • The Vulnerability of Leadership (00:19:40) Discussion on the shift in outlook towards vulnerability in managing businesses and people.
   • The Power of Meditation and Silence (00:20:58) Exploration of incorporating meditation and prayer, including the benefits of silence and introspection.
   • Rewriting Programming and Dehumanizing (00:26:15) Conversation on the process of rewiring the brain and the dangers of dehumanizing people, including discussion on neuroplasticity and the impact of social media and pornography.
   • The Health Focus (00:29:27) Discussion about Bob's focus on health, including surgery and depression after major heart surgery.
   • Experiences at Apex 2023 (00:32:49) Conversation about attending AAPEX 2023 in Las Vegas for the first time, experiencing Halloween on Fremont Street.
   • Evolution and Journey after Open Heart Surgery (00:35:08) Reflection on the personal growth and emotional transformation after open heart surgery, discussing the ongoing journey of self-discovery and figuring things out.
   
   

   Thanks to our Partner, NAPA Autotech https://napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>12ea7a0f-b3b2-4813-b098-5262297d418dWed, 15 Nov 2023 00:15:00 -040040:32falsefull109109Behind the Scenes of the Industry's Premier Podcast [RR 900]
   

   Recorded Live at AAPEX 2023, Carm is joined in studio with Aftermarket Radio Network hosts Brian Walker and Matt Fanslow for milestone episode 900. Carm discusses the process of creating the podcast, the journey to expand to the Aftermarket Radio Network and how his daughter Tracy became a crucial part of the team, starting as an editor and eventually working full-time with him. Carm also reflects on the challenges he faced when starting the podcast, the importance of consistency, quality, and good editing, and the shifts he had to make along the way.

   
   

   Aftermarket Radio Network

   
   

   Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast

   
   

   Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

   
   

   Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast

   
   

   Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast

   
   

   
   

   Show Notes

   
   

   
   

   
   

   • 
     
   • Watch Full Video
   • 
     
   • 
     
   • RR 172: Giuliano Zuccato, Clay Sculptor – 1964 Mustang
   • 
     
   • 
     
   • RR 243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny Foundation
   • 
     
   • 
     
   • The preparation process (00:01:51) The process of preparing for a podcast episode, including research, vetting ideas, and interviewing guests.
   • 
     
   • 
     
   • Working with Tracy (00:06:38) Carmen shares how his daughter Tracy came to work with him on the podcast and the proposal he made to her to join the team.
   • 
     
   • 
     
   • The success of the Aftermarket Radio Network (00:07:59)
   • 
     
   • 
     
   • The preparation process for podcast episodes (00:08:29) Carmen discusses the things he had to learn and the podcast coach he hired before starting the podcast.
   • 
     
   • 
     
   • The first interview (00:09:27) Carm talks about how he called Dave, a shop owner, to be his first interviewee for the podcast and how they connected.
   • 
     
   • 
     
   • The evolution of the podcast (00:12:52) Carm reflects on the growth of the podcast, starting with the first episode and the decision to create additional shows like the Town Hall Academy and For the Record.
   • 
     
   • 
     
   • The struggle of starting a business (00:18:22) Carm discusses the challenges he faced when starting his business, including finding sponsors and promoting his podcast.
   • 
     
   • 
     
   • Becoming a better interviewer (00:22:09) Carm explains how he had to improve his interviewing skills, drawing inspiration from NPR and studying interviewers like Charlie Rose.
   • 
     
   • 
     
   • Giuliano Zuccato (00:26:26) Carm tells the story of Giuliano, a guest on the podcast, who came from Italy and ended up working as a sculptor for auto manufacturers.
   • 
     
   • 
     
   • Carm's visit to Giuliano's house and recording the episode on the crossfire (00:28:53) Carm visits Giuliano at his house in Detroit and records an emotional episode about Giuliano's work on the crossfire, despite his illness.
   • 
     
   • 
     
   • Tractor envy and equipment (00:33:47)
   • 
     
   • 
     
   • The future of the industry (00:35:27) Carm mentions that he is preparing an episode on the future of the industry and talks about the challenges and changes that may occur in the next five years.
   • 
     
   • 
     
   • New shows on Aftermarket Radio Network (00:40:54) Carmen and Tracy are brainstorming ideas for new shows on Aftermarket Radio Network, aiming to grow the network and engage with the audience in new ways.
   • 
     
   • 
     
   • Cherishing milestones (00:43:15) Carm discusses the importance of celebrating milestones, such as the 900th episode, as a way to improve personal and professional success in the automotive aftermarket.
   • 
     
   
   

   
   

   
   

   
   

   Thanks to our Partners, AAPEX and NAPA TRACS

   
   

   Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

   
   

   NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Connect with the Podcast:

   
   

   -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

   
   

   -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

   
   

   -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

   
   

   -Follow on Twitter: https://twitter.com/RResultsBiz

   
   

   -Visit the Website: https://remarkableresults.biz/

   
   

   -Join our Insider List: https://remarkableresults.biz/insider

   
   

   -All books mentioned on our podcasts: https://remarkableresults.biz/books

   
   

   -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

   
   

   -Buy Me a Coffee: https://www.buymeacoffee.com/carm

   
   

   -The Aftermarket Radio Network: https://aftermarketradionetwork.com

   
   

   -Special episode collections: https://remarkableresults.biz/collections

   ]]>
   

   Recorded Live at AAPEX 2023, Carm is joined in studio with Aftermarket Radio Network hosts Brian Walker and Matt Fanslow for milestone episode 900. Carm discusses the process of creating the podcast, the journey to expand to the Aftermarket Radio Network and how his daughter Tracy became a crucial part of the team, starting as an editor and eventually working full-time with him. Carm also reflects on the challenges he faced when starting the podcast, the importance of consistency, quality, and good editing, and the shifts he had to make along the way.

   
   

   Aftermarket Radio Network

   
   

   Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast

   
   

   Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

   
   

   Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast

   
   

   Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast

   
   

   
   

   Show Notes

   
   

   
   

   
   

   • 
     
   • Watch Full Video
   • 
     
   • 
     
   • RR 172: Giuliano Zuccato, Clay Sculptor – 1964 Mustang
   • 
     
   • 
     
   • RR 243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny Foundation
   • 
     
   • 
     
   • The preparation process (00:01:51) The process of preparing for a podcast episode, including research, vetting ideas, and interviewing guests.
   • 
     
   • 
     
   • Working with Tracy (00:06:38) Carmen shares how his daughter Tracy came to work with him on the podcast and the proposal he made to her to join the team.
   • 
     
   • 
     
   • The success of the Aftermarket Radio Network (00:07:59)
   • 
     
   • 
     
   • The preparation process for podcast episodes (00:08:29) Carmen discusses the things he had to learn and the podcast coach he hired before starting the podcast.
   • 
     
   • 
     
   • The first interview (00:09:27) Carm talks about how he called Dave, a shop owner, to be his first interviewee for the podcast and how they connected.
   • 
     
   • 
     
   • The evolution of the podcast (00:12:52) Carm reflects on the growth of the podcast, starting with the first episode and the decision to create additional shows like the Town Hall Academy and For the Record.
   • 
     
   • 
     
   • The struggle of starting a business (00:18:22) Carm discusses the challenges he faced when starting his business, including finding sponsors and promoting his podcast.
   • 
     
   • 
     
   • Becoming a better interviewer (00:22:09) Carm explains how he had to improve his interviewing skills, drawing inspiration from NPR and studying interviewers like Charlie Rose.
   • 
     
   • 
     
   • Giuliano Zuccato (00:26:26) Carm tells the story of Giuliano, a guest on the podcast, who came from Italy and ended up working as a sculptor for auto manufacturers.
   • 
     
   • 
     
   • Carm's visit to Giuliano's house and recording the episode on the crossfire (00:28:53) Carm visits Giuliano at his house in Detroit and records an emotional episode about Giuliano's work on the crossfire, despite his illness.
   • 
     
   • 
     
   • Tractor envy and equipment (00:33:47)
   • 
     
   • 
     
   • The future of the industry (00:35:27) Carm mentions that he is preparing an episode on the future of the industry and talks about the challenges and changes that may occur in the next five years.
   • 
     
   • 
     
   • New shows on Aftermarket Radio Network (00:40:54) Carmen and Tracy are brainstorming ideas for new shows on Aftermarket Radio Network, aiming to grow the network and engage with the audience in new ways.
   • 
     
   • 
     
   • Cherishing milestones (00:43:15) Carm discusses the importance of celebrating milestones, such as the 900th episode, as a way to improve personal and professional success in the automotive aftermarket.
   • 
     
   
   

   
   

   
   

   
   

   Thanks to our Partners, AAPEX and NAPA TRACS

   
   

   Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

   
   

   NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Connect with the Podcast:

   
   

   -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

   
   

   -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

   
   

   -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

   
   

   -Follow on Twitter: https://twitter.com/RResultsBiz

   
   

   -Visit the Website: https://remarkableresults.biz/

   
   

   -Join our Insider List: https://remarkableresults.biz/insider

   
   

   -All books mentioned on our podcasts: https://remarkableresults.biz/books

   
   

   -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

   
   

   -Buy Me a Coffee: https://www.buymeacoffee.com/carm

   
   

   -The Aftermarket Radio Network: https://aftermarketradionetwork.com

   
   

   -Special episode collections: https://remarkableresults.biz/collections

   ]]>d885337d-7e1c-47fe-acf9-6608fc2f71bcFri, 10 Nov 2023 00:15:00 -040044:02falsebonusBatteries, Diag Pay and Gwar, Oh My! [E108]"I know that if your pay structure is set up around production, you've already lost if you're hiring a diag tech."

   Recorded Live at AAPEX 2023, Matt Fanslow is joined by Isaac Rodell and Rich Falco. Together, they discuss battery reconditioning, hybrid vehicle repairs, the role of diagnostic technicians and their pay structure, the importance of reaching out for support and education, and a discussion on music and the process of building classes for automotive technicians.

   Show Notes

   • High Voltage Tooling and Battery Reconditioning (00:02:59) 
   • The Importance of Diag Techs (00:15:52) 
   • The Role of Diag Techs in Shop Profitability (00:17:07) 
   • The importance of reaching out for support (00:24:06)
   • Challenges of Fleet vehicles (00:25:33) 
   • GWAR (00:39:41) 
   • Metal Music and Test Scores (00:42:15) 
   • The challenges of teaching classes (00:47:34)
   • The profitability of mobile technicians (00:50:15)
   • The pursuit of being the best (00:55:27) Encouragement to pursue excellence in automotive knowledge and skills
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>"I know that if your pay structure is set up around production, you've already lost if you're hiring a diag tech."

   Recorded Live at AAPEX 2023, Matt Fanslow is joined by Isaac Rodell and Rich Falco. Together, they discuss battery reconditioning, hybrid vehicle repairs, the role of diagnostic technicians and their pay structure, the importance of reaching out for support and education, and a discussion on music and the process of building classes for automotive technicians.

   Show Notes

   • High Voltage Tooling and Battery Reconditioning (00:02:59) 
   • The Importance of Diag Techs (00:15:52) 
   • The Role of Diag Techs in Shop Profitability (00:17:07) 
   • The importance of reaching out for support (00:24:06)
   • Challenges of Fleet vehicles (00:25:33) 
   • GWAR (00:39:41) 
   • Metal Music and Test Scores (00:42:15) 
   • The challenges of teaching classes (00:47:34)
   • The profitability of mobile technicians (00:50:15)
   • The pursuit of being the best (00:55:27) Encouragement to pursue excellence in automotive knowledge and skills
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>48dfd6a0-cc8f-4ead-81ae-7691fdaa734eWed, 08 Nov 2023 00:15:00 -040057:19falsefull108108Psychology of Refusal to Evolve with Bryan Pollock [E107]"We're going to talk about loss aversion, which risk aversion is essentially you don't want to risk anything, right? You don't like uncertainty, and you're willing to lose out big due to uncertainty and miscalculation. Loss aversion is when human beings really are essentially wired to dislike the loss of anything more than they like the gain of anything. It's more painful to lose something than gain it in the first place."

   "The tech's been working there for like a decade, so they have ten years invested. And their sunk cost fallacy is I have all this time invested here; I can't leave."

   Matt Fanslow and Bryan Pollock discuss the increasing role of technology in auto repair, the importance of following manufacturer guidelines, the need for a dedicated technology specialist, and the psychological aspects of decision-making in the industry, touching on loss aversion and the sunk cost fallacy.

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>"We're going to talk about loss aversion, which risk aversion is essentially you don't want to risk anything, right? You don't like uncertainty, and you're willing to lose out big due to uncertainty and miscalculation. Loss aversion is when human beings really are essentially wired to dislike the loss of anything more than they like the gain of anything. It's more painful to lose something than gain it in the first place."

   "The tech's been working there for like a decade, so they have ten years invested. And their sunk cost fallacy is I have all this time invested here; I can't leave."

   Matt Fanslow and Bryan Pollock discuss the increasing role of technology in auto repair, the importance of following manufacturer guidelines, the need for a dedicated technology specialist, and the psychological aspects of decision-making in the industry, touching on loss aversion and the sunk cost fallacy.

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>2566193b-0b72-42b4-898f-976460f166d5Wed, 01 Nov 2023 00:15:00 -040001:05:09falsefull107107Kitchen Nightmares with Carm Capriotto [E106]Drawing an unexpected parallel between the automotive and food industry, it comes down to maintaining quality and ensuring customer satisfaction. Tune in or watch as a video podcast on YouTube, as Matt Fanslow and Carm Capriotto compare the struggles of a restaurant owner and a shop owner as they watch 'Kitchen Nightmares 2023 Season 1 Episode 2.'

   Show Notes

   • Watch Full Video Episode
   • Watching "Kitchen Nightmares" (00:02:06) Discussion about watching the show "Kitchen Nightmares 2023 Season 1 Episode 2 with Gordon Ramsey" and the parallels between the food industry and the repair profession.
   • The owner's emotional struggle (00:05:04) Analysis of the owner's emotional struggle and the importance of using emotions to make necessary changes in the business.
   • The importance of focusing on the fundamentals (00:07:31) 
   • The customer's perspective and the importance of quality (00:09:00) How the customer's perspective and experience are crucial in determining the success of a business. T
   • The need for effective communication and leadership (00:10:42) The importance of effective communication and leadership within a business.
   • The technician shortage (00:14:44) Discussion on the difficulty of finding good technicians and the impact of a toxic work environment.
   • The importance of customer satisfaction (00:17:10) Drawing parallels between the restaurant industry and the automotive industry in terms of the impact of negative customer experiences.
   • The poor attention to detail and lack of caring (00:22:10) The issue of using cheap and low-quality parts in the automotive industry, leading to potential problems and customer dissatisfaction.
   • The struggle with pricing and gross profit (00:22:52)
   • The importance of systems and processes in running a successful business (00:25:54) 
   • The challenges of running a business (00:29:26) Discussion about the assumption that business owners are always successful and the high failure rate of businesses in the first few years.
   • The importance of attention to detail (00:29:52) Exploration of the need for business owners to pay attention to every aspect of their business, including delegated responsibilities like executive chef or service advisor.
   • The need for proper tools and communication (00:30:46) Highlighting the importance of providing the necessary tools and resources for employees to do their jobs effectively and the need for open communication between owners and employees.
   • The pressure of handling daily challenges (00:36:24) Discussion on the pressure that technicians face in handling daily challenges and how it affects their performance.
   • The impact of coaching and consulting in the food service business (00:38:28) Exploration of the growth of coaching, consulting, mentoring, and networking in the food service industry and how it helps businesses improve and succeed.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Drawing an unexpected parallel between the automotive and food industry, it comes down to maintaining quality and ensuring customer satisfaction. Tune in or watch as a video podcast on YouTube, as Matt Fanslow and Carm Capriotto compare the struggles of a restaurant owner and a shop owner as they watch 'Kitchen Nightmares 2023 Season 1 Episode 2.'

   Show Notes

   • Watch Full Video Episode
   • Watching "Kitchen Nightmares" (00:02:06) Discussion about watching the show "Kitchen Nightmares 2023 Season 1 Episode 2 with Gordon Ramsey" and the parallels between the food industry and the repair profession.
   • The owner's emotional struggle (00:05:04) Analysis of the owner's emotional struggle and the importance of using emotions to make necessary changes in the business.
   • The importance of focusing on the fundamentals (00:07:31) 
   • The customer's perspective and the importance of quality (00:09:00) How the customer's perspective and experience are crucial in determining the success of a business. T
   • The need for effective communication and leadership (00:10:42) The importance of effective communication and leadership within a business.
   • The technician shortage (00:14:44) Discussion on the difficulty of finding good technicians and the impact of a toxic work environment.
   • The importance of customer satisfaction (00:17:10) Drawing parallels between the restaurant industry and the automotive industry in terms of the impact of negative customer experiences.
   • The poor attention to detail and lack of caring (00:22:10) The issue of using cheap and low-quality parts in the automotive industry, leading to potential problems and customer dissatisfaction.
   • The struggle with pricing and gross profit (00:22:52)
   • The importance of systems and processes in running a successful business (00:25:54) 
   • The challenges of running a business (00:29:26) Discussion about the assumption that business owners are always successful and the high failure rate of businesses in the first few years.
   • The importance of attention to detail (00:29:52) Exploration of the need for business owners to pay attention to every aspect of their business, including delegated responsibilities like executive chef or service advisor.
   • The need for proper tools and communication (00:30:46) Highlighting the importance of providing the necessary tools and resources for employees to do their jobs effectively and the need for open communication between owners and employees.
   • The pressure of handling daily challenges (00:36:24) Discussion on the pressure that technicians face in handling daily challenges and how it affects their performance.
   • The impact of coaching and consulting in the food service business (00:38:28) Exploration of the growth of coaching, consulting, mentoring, and networking in the food service industry and how it helps businesses improve and succeed.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>0d33549b-ad26-4325-9249-38d8f2685a5fWed, 25 Oct 2023 00:15:00 -040043:52falsefull106106ASE Renewal App Rant [E105]Matt Fanslow discusses the ASE Renewal App, its purpose, and the misconceptions surrounding it. The app is not just a testing tool but a platform for continuous learning.

   Show Notes:

   • The purpose of the ASE Renewal App (00:01:16) 
   • Role of ASE as a test developer and administrator (00:02:30) 
   • The app's focus on continued education (00:03:45) E
   • Benefits of continued education in the automotive industry (00:09:55) 
   • Understanding the purpose of the app and the role of ASE in question development (00:14:03) 
   • The ASE Renewal App and Question Flagging (00:17:41) 
   • Aging Questions and Exam Modernization (00:18:30) 
   • The Importance of Continued Learning and ASE Support (00:19:31) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Matt Fanslow discusses the ASE Renewal App, its purpose, and the misconceptions surrounding it. The app is not just a testing tool but a platform for continuous learning.

   Show Notes:

   • The purpose of the ASE Renewal App (00:01:16) 
   • Role of ASE as a test developer and administrator (00:02:30) 
   • The app's focus on continued education (00:03:45) E
   • Benefits of continued education in the automotive industry (00:09:55) 
   • Understanding the purpose of the app and the role of ASE in question development (00:14:03) 
   • The ASE Renewal App and Question Flagging (00:17:41) 
   • Aging Questions and Exam Modernization (00:18:30) 
   • The Importance of Continued Learning and ASE Support (00:19:31) 
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>75e37b00-d63d-453f-8829-d536e2aee33aWed, 18 Oct 2023 00:15:00 -040024:53falsefull105105PSA: My Facebook Account was Hacked [E104]Matt Fanslow shares his frustrating experience with Facebook and its lack of customer support. On October 2nd he encountered issues with his account being hacked, password resets, and changing email accounts. Matt expresses disappointment in Facebook's lack of support and contrasts it with other platforms like Google and Amazon. He also emphasizes the importance of two-factor authentication and shares his surprise at discovering vulnerabilities that hackers can exploit.

   Show Notes with Timestamps:

   • The background of the Facebook account (00:00:12) 
   • The usefulness of Facebook groups (00:03:18)
   • Issues with Facebook account security (00:04:25) Facebook account being hacked multiple times and the challenges faced in trying to regain access to account.
   • Loss of Facebook account and data (00:09:51) The complete loss of their Facebook account and all the posts, comments, and valuable information associated with it.
   • Facebook's lack of support (00:10:51) The frustration with the lack of effective support from Facebook, despite the platform making money off its users.
   • The dangers of accidental downloads and email vulnerabilities (00:16:51) How hackers can gain access to your computer through accidental downloads and vulnerable email settings.
   • Tips for protecting your computer and multiple device usage (00:19:56) Advice on being cautious with downloads, using antivirus programs, and having separate devices for different purposes to enhance security.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Matt Fanslow shares his frustrating experience with Facebook and its lack of customer support. On October 2nd he encountered issues with his account being hacked, password resets, and changing email accounts. Matt expresses disappointment in Facebook's lack of support and contrasts it with other platforms like Google and Amazon. He also emphasizes the importance of two-factor authentication and shares his surprise at discovering vulnerabilities that hackers can exploit.

   Show Notes with Timestamps:

   • The background of the Facebook account (00:00:12) 
   • The usefulness of Facebook groups (00:03:18)
   • Issues with Facebook account security (00:04:25) Facebook account being hacked multiple times and the challenges faced in trying to regain access to account.
   • Loss of Facebook account and data (00:09:51) The complete loss of their Facebook account and all the posts, comments, and valuable information associated with it.
   • Facebook's lack of support (00:10:51) The frustration with the lack of effective support from Facebook, despite the platform making money off its users.
   • The dangers of accidental downloads and email vulnerabilities (00:16:51) How hackers can gain access to your computer through accidental downloads and vulnerable email settings.
   • Tips for protecting your computer and multiple device usage (00:19:56) Advice on being cautious with downloads, using antivirus programs, and having separate devices for different purposes to enhance security.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>3e16424b-b269-4901-80cf-02194b754030Wed, 11 Oct 2023 00:15:00 -040026:26falsefull104104Shame with Margaret Light [E103]Shame vs. Guilt: Margaret Light explains the difference between these two often confused emotions. Guilt is about feeling bad for doing something wrong, while shame is about feeling like a bad person. Guilt can motivate change, but shame can lead to negative self-critical thoughts and harm relationships.

   Show Notes

   • The difference between shame and guilt (00:01:30) 
   • Personal experience with shame (00:03:28)
   • Challenging negative beliefs (00:06:22) 
   • Shame and Guilt (00:08:18) Discussion on the difference between shame and guilt, and how shame affects individuals in their day-to-day lives.
   • Childhood Experiences of Shame (00:09:23) 
   • Sharing and Naming Shame (00:12:15) 
   • Recognizing and Understanding Shame (00:15:34)
   • Dealing with Shame and Self-Compassion (00:18:38) 
   • Leaning into Shame and Seeking External Validation (00:21:31) 
   • The impact of shame on individuals (00:25:55) 
   • Creating a shame-filled environment (00:26:16)
   • The connection between self-talk and how we treat others (00:27:30) 
   • Shame and Substance Use (00:31:00) 
   • The Shame Spiral (00:32:22) 
   • Window of Tolerance and Coping Strategies (00:34:19) 
   • Regulating Your System (00:38:45) 
   • Regulating Others (00:40:55)
   • Guilt vs. Shame (00:44:27) 
   • Recognizing and not internalizing feedback (00:48:14)
   • Healthy guilt vs shame in a professional setting (00:51:07) 
   • The importance of relationships with clients (00:53:57) 
   • The fascination with understanding human behavior (00:55:00)
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Shame vs. Guilt: Margaret Light explains the difference between these two often confused emotions. Guilt is about feeling bad for doing something wrong, while shame is about feeling like a bad person. Guilt can motivate change, but shame can lead to negative self-critical thoughts and harm relationships.

   Show Notes

   • The difference between shame and guilt (00:01:30) 
   • Personal experience with shame (00:03:28)
   • Challenging negative beliefs (00:06:22) 
   • Shame and Guilt (00:08:18) Discussion on the difference between shame and guilt, and how shame affects individuals in their day-to-day lives.
   • Childhood Experiences of Shame (00:09:23) 
   • Sharing and Naming Shame (00:12:15) 
   • Recognizing and Understanding Shame (00:15:34)
   • Dealing with Shame and Self-Compassion (00:18:38) 
   • Leaning into Shame and Seeking External Validation (00:21:31) 
   • The impact of shame on individuals (00:25:55) 
   • Creating a shame-filled environment (00:26:16)
   • The connection between self-talk and how we treat others (00:27:30) 
   • Shame and Substance Use (00:31:00) 
   • The Shame Spiral (00:32:22) 
   • Window of Tolerance and Coping Strategies (00:34:19) 
   • Regulating Your System (00:38:45) 
   • Regulating Others (00:40:55)
   • Guilt vs. Shame (00:44:27) 
   • Recognizing and not internalizing feedback (00:48:14)
   • Healthy guilt vs shame in a professional setting (00:51:07) 
   • The importance of relationships with clients (00:53:57) 
   • The fascination with understanding human behavior (00:55:00)
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>eacdc398-983c-4719-8c44-b6f29476c72aWed, 04 Oct 2023 00:15:00 -040057:28falsefull103103Opportunity Cost/Loss [E102]Matt Fanslow discusses the challenges and considerations of offering small engine repair services in an auto repair shop. He shares his personal experience with his grandparents' implement dealer and explains the low profitability of consumer-level products like chainsaws and lawn mowers. The concept of opportunity cost is emphasized, highlighting the potential loss of focusing on these additional services. He also discusses the challenges of finding parts for classic cars and the need to consider the opportunity cost when expanding services beyond auto repair.

   Show Notes:

   • The challenges of offering small engine repair (00:02:21) The difficulties and considerations of offering small engine repair services in an auto repair shop, including opportunity cost and low profit margins.
   • The struggles of small engine repair shops (00:04:51) Explains the struggles faced by repair facilities and dealers that focus solely on small engines, including the high overhead costs and low profitability.
   • The importance of technician training (00:08:24) Highlights the benefits of technician training in improving knowledge, skills, job satisfaction, and overall shop profitability.
   • Understanding opportunity cost (00:09:30) Explains the concept of opportunity cost and its significance in terms of productivity and profitability in an auto repair shop.
   • Considering opportunity cost in shop operations (00:10:36) Discusses the impact of opportunity cost on shop operations, particularly in terms of vehicle storage and its effect on productivity and income.
   • The challenges of finding parts (00:16:46) Discussion on the difficulties of finding parts for small engine repair and how it affects the rate of service.
   • Working on classic cars (00:17:57) Exploration of the shop's willingness to work on classic cars and the positive response from customers.
   • Considering opportunity cost (00:18:51) Advice on considering the potential loss of income when offering additional services and the importance of evaluating daily tasks.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Matt Fanslow discusses the challenges and considerations of offering small engine repair services in an auto repair shop. He shares his personal experience with his grandparents' implement dealer and explains the low profitability of consumer-level products like chainsaws and lawn mowers. The concept of opportunity cost is emphasized, highlighting the potential loss of focusing on these additional services. He also discusses the challenges of finding parts for classic cars and the need to consider the opportunity cost when expanding services beyond auto repair.

   Show Notes:

   • The challenges of offering small engine repair (00:02:21) The difficulties and considerations of offering small engine repair services in an auto repair shop, including opportunity cost and low profit margins.
   • The struggles of small engine repair shops (00:04:51) Explains the struggles faced by repair facilities and dealers that focus solely on small engines, including the high overhead costs and low profitability.
   • The importance of technician training (00:08:24) Highlights the benefits of technician training in improving knowledge, skills, job satisfaction, and overall shop profitability.
   • Understanding opportunity cost (00:09:30) Explains the concept of opportunity cost and its significance in terms of productivity and profitability in an auto repair shop.
   • Considering opportunity cost in shop operations (00:10:36) Discusses the impact of opportunity cost on shop operations, particularly in terms of vehicle storage and its effect on productivity and income.
   • The challenges of finding parts (00:16:46) Discussion on the difficulties of finding parts for small engine repair and how it affects the rate of service.
   • Working on classic cars (00:17:57) Exploration of the shop's willingness to work on classic cars and the positive response from customers.
   • Considering opportunity cost (00:18:51) Advice on considering the potential loss of income when offering additional services and the importance of evaluating daily tasks.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>dae125f3-1270-41fe-8c9b-584ae0bbb6caWed, 27 Sep 2023 00:15:00 -040020:44falsefull102102Chad Austin: Get Your A/C and Diag Mojo Going! [E101]Matt Fanslow is with Chad Austin, the owner of Austin Automotive in Canon City, Colorado. They discuss Chad's background as a mechanic and the challenges and successes of running a shop. They also discuss the importance of having the right tools for the job, the challenges of working on electronic modules, and the benefits of using digital tools in automotive repair. They touch on air conditioning systems, diagnostic techniques, and the future of AC system repairs in electric vehicles. Overall, they provide valuable insights into the automotive repair industry.

   Show Notes

   • The challenges of scheduling (00:01:02) Discussion on the difficulties of aligning schedules and the busy nature of the summer season.
   • Running a brick and mortar shop (00:01:17) Clarification that the shop is not a mobile business and primarily operates from a physical location.
   • Booking out appointments (00:03:07) The shop's schedule is booked out for several weeks, including oil changes, due to high demand and the shop's reputation for handling difficult cases.
   • The challenges of engine replacements (00:08:22) Discussion about the time-consuming nature of engine replacements and the impact on technician availability.
   • The challenges of running a shop in Colorado (00:15:43) Discussion about the unique circumstances of running a shop in Colorado, including the frequency of snowstorms and the impact on different businesses.
   • The frustrations of dealing with multiple passwords for different manufacturers (00:18:25) Discussion about the difficulties of managing passwords for various manufacturers and the desire for a global password or authenticator app.
   • Challenges of Mobile Work (00:23:07) Discussion on the difficulties of being a mobile technician and the importance of having the necessary tools.
   • Doing Repairs at the Shop (00:23:22) Exploration of the benefits of performing repairs at the shop, including having access to all tools and space.
   • Anticipating Increased Demand for EEPROM Services (00:27:40) Conversation about the potential rise in demand for EEPROM services and the challenges and opportunities it presents for technicians.
   • The challenges of using third-party software for vehicle modules (00:29:50) Discussion about the need for legislation or government intervention to allow legitimate use of used modules without relying on third-party software.
   • The complexity of GM engineering software (00:30:36) Conversation about the complicated nature of GM engineering software and its ability to change VIN numbers and reset bricked modules.
   • The need for legitimate access to software and credentials (00:32:31) Agreement on the importance of obtaining legitimate access to software and credentials to fix cars and reduce electronic waste.
   • The challenges of flashing modules (00:37:47) Discussion on the difficulties of flashing modules in vehicles and the workaround methods used.
   • Renting out tooling to other shops (00:39:56) The practice of loaning or renting out specialized tools to other shops and the benefits it brings.
   • The variety of scan tools in the shop (00:43:21) The different types and brands of scan tools used in the shop, including Snap-on and Launch devices, and the need for multiple tools for different functions.
   • The challenges of using factory scan tools (00:44:51) Discussion about the limitations and benefits of using factory scan tools for Subaru diagnostics.
   • The value of joining an air conditioning group (00:49:55) Conversation about the creation and growth of an automotive air conditioning group on Facebook, and the benefits of learning from experienced members.
   • The benefits of digital manifold gauge (00:53:02) The advantages of using a digital manifold gauge for leak testing and tracking pressure loss.
   • The escalating cost of acquiring equipment (00:53:49) The increasing expenses associated with purchasing additional tools and equipment for automotive services.
   • The challenge of availability and urgency in tool acquisition (00:54:24) The delay in receiving a specific tool due to high demand and the willingness to pay more for immediate access to tools.
   • Moisture Indicators and Evacuation Time (01:01:04) Discussion on using micron gauges to detect moisture in the system and the need for longer evacuation times in humid environments.
   • Leaking Front Seal and Commercial Systems (01:02:05) Exploration of how a leaking front seal can affect the vacuuming process and the differences between commercial and residential systems in terms of sealing.
   • Vacuum Pump CFM and System Size (01:04:00) Comparison of different vacuum pump CFM ratings and how it relates to the size of the system being serviced.
   • Flushing out a condenser (01:08:03) Discussion on the misconception of being able to flush out a condenser and the challenges of doing so.
   • Using a recirculating flush machine (01:09:31) Explanation of a flush machine that circulates flush solvent and filters out contaminants, making the cleaning process more efficient.
   • Replacing components and flushing the system (01:12:00) Experience with a failed compressor and the decision to replace multiple components and use a flush machine to ensure system cleanliness.
   • The challenges of AC system repairs in electric vehicles (01:15:58) Discussion on the potential difficulties and costs associated with repairing AC systems in electric vehicles.
   • The use of CO2 as a refrigerant in electric vehicles (01:17:10) Exploration of the use of CO2 as a refrigerant in electric vehicles and the challenges it presents.
   • The need for specialized equipment for CO2 refrigerant recovery (01:18:24) Conversation about the lack of recovery units for CO2 refrigerant in the automotive industry and the need for specialized equipment to handle it.
   • Testing current directly (01:22:20) Discussion on the benefits of testing current directly in electrical repair and diagnostics, and the realization that this method has been used for decades.
   • Challenges in diagnosing AC issues (01:23:38) The difficulties in diagnosing AC issues due to the lack of information from manufacturers and the need for specialized equipment.
   • Environmental factors in AC diagnostics (01:25:23) The impact of environmental factors, such as air density and humidity, on AC diagnostics and the need to establish known good values specific to different regions and vehicles.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>Matt Fanslow is with Chad Austin, the owner of Austin Automotive in Canon City, Colorado. They discuss Chad's background as a mechanic and the challenges and successes of running a shop. They also discuss the importance of having the right tools for the job, the challenges of working on electronic modules, and the benefits of using digital tools in automotive repair. They touch on air conditioning systems, diagnostic techniques, and the future of AC system repairs in electric vehicles. Overall, they provide valuable insights into the automotive repair industry.

   Show Notes

   • The challenges of scheduling (00:01:02) Discussion on the difficulties of aligning schedules and the busy nature of the summer season.
   • Running a brick and mortar shop (00:01:17) Clarification that the shop is not a mobile business and primarily operates from a physical location.
   • Booking out appointments (00:03:07) The shop's schedule is booked out for several weeks, including oil changes, due to high demand and the shop's reputation for handling difficult cases.
   • The challenges of engine replacements (00:08:22) Discussion about the time-consuming nature of engine replacements and the impact on technician availability.
   • The challenges of running a shop in Colorado (00:15:43) Discussion about the unique circumstances of running a shop in Colorado, including the frequency of snowstorms and the impact on different businesses.
   • The frustrations of dealing with multiple passwords for different manufacturers (00:18:25) Discussion about the difficulties of managing passwords for various manufacturers and the desire for a global password or authenticator app.
   • Challenges of Mobile Work (00:23:07) Discussion on the difficulties of being a mobile technician and the importance of having the necessary tools.
   • Doing Repairs at the Shop (00:23:22) Exploration of the benefits of performing repairs at the shop, including having access to all tools and space.
   • Anticipating Increased Demand for EEPROM Services (00:27:40) Conversation about the potential rise in demand for EEPROM services and the challenges and opportunities it presents for technicians.
   • The challenges of using third-party software for vehicle modules (00:29:50) Discussion about the need for legislation or government intervention to allow legitimate use of used modules without relying on third-party software.
   • The complexity of GM engineering software (00:30:36) Conversation about the complicated nature of GM engineering software and its ability to change VIN numbers and reset bricked modules.
   • The need for legitimate access to software and credentials (00:32:31) Agreement on the importance of obtaining legitimate access to software and credentials to fix cars and reduce electronic waste.
   • The challenges of flashing modules (00:37:47) Discussion on the difficulties of flashing modules in vehicles and the workaround methods used.
   • Renting out tooling to other shops (00:39:56) The practice of loaning or renting out specialized tools to other shops and the benefits it brings.
   • The variety of scan tools in the shop (00:43:21) The different types and brands of scan tools used in the shop, including Snap-on and Launch devices, and the need for multiple tools for different functions.
   • The challenges of using factory scan tools (00:44:51) Discussion about the limitations and benefits of using factory scan tools for Subaru diagnostics.
   • The value of joining an air conditioning group (00:49:55) Conversation about the creation and growth of an automotive air conditioning group on Facebook, and the benefits of learning from experienced members.
   • The benefits of digital manifold gauge (00:53:02) The advantages of using a digital manifold gauge for leak testing and tracking pressure loss.
   • The escalating cost of acquiring equipment (00:53:49) The increasing expenses associated with purchasing additional tools and equipment for automotive services.
   • The challenge of availability and urgency in tool acquisition (00:54:24) The delay in receiving a specific tool due to high demand and the willingness to pay more for immediate access to tools.
   • Moisture Indicators and Evacuation Time (01:01:04) Discussion on using micron gauges to detect moisture in the system and the need for longer evacuation times in humid environments.
   • Leaking Front Seal and Commercial Systems (01:02:05) Exploration of how a leaking front seal can affect the vacuuming process and the differences between commercial and residential systems in terms of sealing.
   • Vacuum Pump CFM and System Size (01:04:00) Comparison of different vacuum pump CFM ratings and how it relates to the size of the system being serviced.
   • Flushing out a condenser (01:08:03) Discussion on the misconception of being able to flush out a condenser and the challenges of doing so.
   • Using a recirculating flush machine (01:09:31) Explanation of a flush machine that circulates flush solvent and filters out contaminants, making the cleaning process more efficient.
   • Replacing components and flushing the system (01:12:00) Experience with a failed compressor and the decision to replace multiple components and use a flush machine to ensure system cleanliness.
   • The challenges of AC system repairs in electric vehicles (01:15:58) Discussion on the potential difficulties and costs associated with repairing AC systems in electric vehicles.
   • The use of CO2 as a refrigerant in electric vehicles (01:17:10) Exploration of the use of CO2 as a refrigerant in electric vehicles and the challenges it presents.
   • The need for specialized equipment for CO2 refrigerant recovery (01:18:24) Conversation about the lack of recovery units for CO2 refrigerant in the automotive industry and the need for specialized equipment to handle it.
   • Testing current directly (01:22:20) Discussion on the benefits of testing current directly in electrical repair and diagnostics, and the realization that this method has been used for decades.
   • Challenges in diagnosing AC issues (01:23:38) The difficulties in diagnosing AC issues due to the lack of information from manufacturers and the need for specialized equipment.
   • Environmental factors in AC diagnostics (01:25:23) The impact of environmental factors, such as air density and humidity, on AC diagnostics and the need to establish known good values specific to different regions and vehicles.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   ]]>bc8a243b-e02a-4dcb-89e3-879f82e9590eWed, 20 Sep 2023 00:15:00 -040001:29:47falsefull101101100th Episode with Justin Morgan and Pedro de la Torre [E100]Matt Fanslow, Pedro de la Torre, and Justin Morgan discuss the challenges and frustrations of working in the automotive industry. They talk about the difficulties of diagnosing and fixing cars, the pressure to perform, and the industry's changing landscape with new technologies and complex vehicles. They also touch on the importance of staying positive, time management, training, and skill development, dealing with module failures, and the impact of mental health on their work. The conversation revolves around the struggles and frustrations of working in the automotive industry and the need for support and collaboration within the industry.

   Show Notes

   • The challenges of working in the automotive industry (00:00:51) Discussion about the frustrations, feeling of being in a slump, and pressure to perform in the automotive industry.
   • The changing landscape of the industry and increased complexity (00:05:14) Discussion about the increased complexity of vehicles, network issues, intermittent parasitic drains, and the challenges of working with new technologies.
   • Staying Positive and Networking (00:07:58) The importance of maintaining a positive mindset, networking with others, and sharing both the good and the bad experiences.
   • Seeking Wins and Building Confidence (00:12:23) Advice on finding small victories in the midst of challenging situations to improve confidence and performance.
   • The struggle to find direction (00:13:35) Discussion about the frustration of not having a clear direction in diagnosing cars and the importance of gathering research and data.
   • Prioritization and dealing with intermittent problems (00:14:40) The challenge of prioritizing tasks and dealing with intermittent issues.
   • The struggle of identifying unknown signals (00:18:21) The difficulty of identifying unknown signals in diagrams and operation descriptions.
   • The struggle with intermittent misfires (00:19:28) Discussion about the challenges and frustrations of diagnosing and fixing intermittent misfires in cars.
   • The frustration with EVAP systems (00:20:14) Conversation about the difficulties of working with EVAP systems, including the long wait times and temperature requirements for testing.
   • The struggle with ADAS modules (00:24:25) Discussion about a specific case involving ADAS modules in a Nissan vehicle, highlighting the challenges of identifying and obtaining the correct modules for repair.
   • The struggle with older vehicles and changing technology (00:28:14) Exploration of the challenges posed by older vehicles and the changing landscape of the automotive industry with new technologies and complex vehicles.
   • Issues with aftermarket parts and software compatibility (00:32:27) Conversation about the problems caused by aftermarket parts, specifically a fuel pump driver module that was designed to clear fuel pump relay trouble codes but ended up causing issues with memory and code deletion.
   • The terminating resistor issue (00:33:09) Discussion about a recurring issue with terminating resistors in certain vehicles and the frustration of dealing with it.
   • Misnomers in the industry (00:33:47) Exploration of the miscommunication and mismanagement of parts recalls and the blame game between manufacturers and suppliers.
   • Tracking parts and communication (00:34:41) Suggestion for an app or system to track parts, receive recall alerts, and provide feedback to manufacturers for better communication and product improvement.
   • The frustrations of using incorrect parts (00:39:59) Discussion about the challenges of using the wrong parts in car repairs and the lack of proper reporting to manufacturers.
   • The importance of honest parts returns and bug reporting (00:41:13) Emphasis on the need for technicians to be honest when returning defective parts and reporting bugs in scan tools to manufacturers.
   • The benefits of journaling and documenting experiences (00:45:01) The value of journaling and documenting experiences to avoid repeating the same mistakes and to track personal growth as a technician.
   • The challenges of relying on one scan tool (00:46:27) Discussion about the disadvantages of having only one scan tool in the shop and the potential issues it can cause.
   • Issues with snap-on scan tools misreporting codes (00:47:32) Exploration of a specific problem with snap-on scan tools misreporting force motor codes for ABS systems in older General Motors vehicles.
   • The frustration of dealing with unresolved issues and lack of support (00:48:19) Conversation about the frustration of encountering known issues with scan tools and not receiving timely updates or patches to fix them.
   • The challenges of rewriting your mental code (00:52:33) Discussion on the difficulties of changing thought patterns and coping mechanisms in the face of mental health issues.
   • The future of automotive technology (00:54:10) Exploration of the upcoming changes in the automotive industry, including the potential elimination of ICE engines and the introduction of new technologies like variable valve timing and exhaust after treatment.
   • The importance of networking for emotional support (00:59:16) Recognition of the value of networking in providing a space for venting and emotional support during times of frustration and despair in the automotive industry.
   • Being stuck in a rut (01:00:18) Exploration of the feeling of being stuck in a rut and the value of having someone to bounce ideas off of and understand that others have experienced similar struggles.
   • Learning from mistakes in the industry (01:01:10) Conversation about the importance of sharing mistakes and learning experiences in the automotive industry, and how it humanizes the industry and helps everyone to learn and grow.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Matt Fanslow, Pedro de la Torre, and Justin Morgan discuss the challenges and frustrations of working in the automotive industry. They talk about the difficulties of diagnosing and fixing cars, the pressure to perform, and the industry's changing landscape with new technologies and complex vehicles. They also touch on the importance of staying positive, time management, training, and skill development, dealing with module failures, and the impact of mental health on their work. The conversation revolves around the struggles and frustrations of working in the automotive industry and the need for support and collaboration within the industry.

   Show Notes

   • The challenges of working in the automotive industry (00:00:51) Discussion about the frustrations, feeling of being in a slump, and pressure to perform in the automotive industry.
   • The changing landscape of the industry and increased complexity (00:05:14) Discussion about the increased complexity of vehicles, network issues, intermittent parasitic drains, and the challenges of working with new technologies.
   • Staying Positive and Networking (00:07:58) The importance of maintaining a positive mindset, networking with others, and sharing both the good and the bad experiences.
   • Seeking Wins and Building Confidence (00:12:23) Advice on finding small victories in the midst of challenging situations to improve confidence and performance.
   • The struggle to find direction (00:13:35) Discussion about the frustration of not having a clear direction in diagnosing cars and the importance of gathering research and data.
   • Prioritization and dealing with intermittent problems (00:14:40) The challenge of prioritizing tasks and dealing with intermittent issues.
   • The struggle of identifying unknown signals (00:18:21) The difficulty of identifying unknown signals in diagrams and operation descriptions.
   • The struggle with intermittent misfires (00:19:28) Discussion about the challenges and frustrations of diagnosing and fixing intermittent misfires in cars.
   • The frustration with EVAP systems (00:20:14) Conversation about the difficulties of working with EVAP systems, including the long wait times and temperature requirements for testing.
   • The struggle with ADAS modules (00:24:25) Discussion about a specific case involving ADAS modules in a Nissan vehicle, highlighting the challenges of identifying and obtaining the correct modules for repair.
   • The struggle with older vehicles and changing technology (00:28:14) Exploration of the challenges posed by older vehicles and the changing landscape of the automotive industry with new technologies and complex vehicles.
   • Issues with aftermarket parts and software compatibility (00:32:27) Conversation about the problems caused by aftermarket parts, specifically a fuel pump driver module that was designed to clear fuel pump relay trouble codes but ended up causing issues with memory and code deletion.
   • The terminating resistor issue (00:33:09) Discussion about a recurring issue with terminating resistors in certain vehicles and the frustration of dealing with it.
   • Misnomers in the industry (00:33:47) Exploration of the miscommunication and mismanagement of parts recalls and the blame game between manufacturers and suppliers.
   • Tracking parts and communication (00:34:41) Suggestion for an app or system to track parts, receive recall alerts, and provide feedback to manufacturers for better communication and product improvement.
   • The frustrations of using incorrect parts (00:39:59) Discussion about the challenges of using the wrong parts in car repairs and the lack of proper reporting to manufacturers.
   • The importance of honest parts returns and bug reporting (00:41:13) Emphasis on the need for technicians to be honest when returning defective parts and reporting bugs in scan tools to manufacturers.
   • The benefits of journaling and documenting experiences (00:45:01) The value of journaling and documenting experiences to avoid repeating the same mistakes and to track personal growth as a technician.
   • The challenges of relying on one scan tool (00:46:27) Discussion about the disadvantages of having only one scan tool in the shop and the potential issues it can cause.
   • Issues with snap-on scan tools misreporting codes (00:47:32) Exploration of a specific problem with snap-on scan tools misreporting force motor codes for ABS systems in older General Motors vehicles.
   • The frustration of dealing with unresolved issues and lack of support (00:48:19) Conversation about the frustration of encountering known issues with scan tools and not receiving timely updates or patches to fix them.
   • The challenges of rewriting your mental code (00:52:33) Discussion on the difficulties of changing thought patterns and coping mechanisms in the face of mental health issues.
   • The future of automotive technology (00:54:10) Exploration of the upcoming changes in the automotive industry, including the potential elimination of ICE engines and the introduction of new technologies like variable valve timing and exhaust after treatment.
   • The importance of networking for emotional support (00:59:16) Recognition of the value of networking in providing a space for venting and emotional support during times of frustration and despair in the automotive industry.
   • Being stuck in a rut (01:00:18) Exploration of the feeling of being stuck in a rut and the value of having someone to bounce ideas off of and understand that others have experienced similar struggles.
   • Learning from mistakes in the industry (01:01:10) Conversation about the importance of sharing mistakes and learning experiences in the automotive industry, and how it humanizes the industry and helps everyone to learn and grow.
   
   

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>a3c14b20-0c6a-4315-a821-b5281f8f54cbWed, 13 Sep 2023 00:15:00 -040001:03:37falsefull100100Legacy for Auto Repair Professionals [E099]Matt Fanslow explores the significance of leaving a legacy and acknowledging the contributions of others in our industry. He highlights the expertise of his friend Tommy Oliva in module cloning and programming and emphasizes the importance of giving credit to mentors and references. Matt draws inspiration from the entertainment industry, particularly actor Bill Hader, who credits his colleagues for their contributions. He believes adopting this practice can foster collaboration and improvement in the automotive industry.

   Show Notes

   • Legacy and Impact (00:01:19) Discussion on the legacy and the importance of leaving a positive impression on others.
   • Crediting Sources (00:02:37) Exploration of the lack of credit given in the automotive industry and the need to acknowledge and reference sources of knowledge.
   • Changing Cultural Practices (00:08:03) Examining the idea of giving credit where credit is due in the industry and the potential benefits it can bring to individuals and the industry as a whole.
   • The Interconnectedness of Knowledge in the Automotive Profession (00:14:16) Discussing the vast amount of knowledge in the automotive field and how it builds upon previous technologies and contributions.
   
   

   The episode is sponsored by NAPA Autotech Training, which offers virtual technical classes to enhance technicians' skills.

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>Matt Fanslow explores the significance of leaving a legacy and acknowledging the contributions of others in our industry. He highlights the expertise of his friend Tommy Oliva in module cloning and programming and emphasizes the importance of giving credit to mentors and references. Matt draws inspiration from the entertainment industry, particularly actor Bill Hader, who credits his colleagues for their contributions. He believes adopting this practice can foster collaboration and improvement in the automotive industry.

   Show Notes

   • Legacy and Impact (00:01:19) Discussion on the legacy and the importance of leaving a positive impression on others.
   • Crediting Sources (00:02:37) Exploration of the lack of credit given in the automotive industry and the need to acknowledge and reference sources of knowledge.
   • Changing Cultural Practices (00:08:03) Examining the idea of giving credit where credit is due in the industry and the potential benefits it can bring to individuals and the industry as a whole.
   • The Interconnectedness of Knowledge in the Automotive Profession (00:14:16) Discussing the vast amount of knowledge in the automotive field and how it builds upon previous technologies and contributions.
   
   

   The episode is sponsored by NAPA Autotech Training, which offers virtual technical classes to enhance technicians' skills.

   Thanks to our Partner, NAPA Autotech napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network: https://aftermarketradionetwork.com/

   
   

   ]]>ebc35156-197c-4757-a161-e54b852b7921Wed, 06 Sep 2023 00:15:00 -040024:14falsefull9999Thinking About Getting Into ADAS? with Andrew Gonyou [E098]Matt Fanslow and Andrew Gonyou discuss ADAS (Advanced Driver Assistance Systems) and the process of calibrating them in vehicles. They cover different types of ADAS systems, calibration methods, the equipment needed and the importance of having accurate information and documentation for ADAS calibrations. They also touch on the risks and considerations of using aftermarket tools. Remember, the key to success in ADAS calibrations lies in education, documentation, and adherence to procedures. Stay informed and stay ahead of the curve.
   • The different types of ADAS systems (00:01:38) Explanation of various ADAS systems such as adaptive cruise control, parking aid, blind spot monitoring, and front cross traffic.
   • Static and dynamic calibrations (00:03:42) Explanation of the two types of calibrations used for ADAS systems: static and dynamic
   • The need for calibration after wheel alignment (00:08:22) Discussion on the use of Hunter Net to determine if a car needs calibration after a wheel alignment.
   • Informing customers about calibration costs (00:09:29) Explaining the importance of informing customers about the additional cost of calibration after a wheel alignment.
   • Finding a suitable space for calibrations (00:13:04) Recommendations for having a dedicated space with enough room and suitable lighting for ADAS calibrations.
   • Preference for OE or Aftermarket (00:19:20) Exploration of the pros and cons of using OE or aftermarket calibration systems and the potential risks involved.
   • The Aftermarket Tools and Factory Procedures (00:25:10) Discussion on the use of aftermarket tools in ADAS calibrations and the potential risks involved.
   • Comparing Aftermarket and Factory Procedures (00:26:34) Exploration of the similarities and differences between aftermarket and factory calibration procedures.
   • The importance of documentation (00:33:36) Discussion on the significance of documenting the calibration process and having a copy of the report for both the customer and the collision shop.
   • Issues with aftermarket glass (00:37:08) Exploration of the challenges faced when calibrating ADAS systems with aftermarket glass and the need for OE glass to ensure successful calibrations.
   • Resources for ADAS calibrations (00:40:16) Mention of the MAXISYSADAS.COM website as a resource for determining calibration requirements and the use of ADAS Think, a system that helps identify necessary calibrations based on collision shop estimates.
   • The importance of ADAS calibrations (00:42:17) Discussion on the financial benefits and risk mitigation for collision shops and the need for due diligence in calibrating ADAS systems.
   • Resources for ADAS calibration training (00:44:47) Recommendations for online training, Facebook groups, and tool manufacturers' videos as valuable resources for learning about ADAS calibration.
   • The future of ADAS calibrations (00:46:59) Considerations for a dedicated space, the shift from static to dynamic calibrations, and the potential impact of increasing competition on profitability.
   
   

   Thanks to our Partner, NAPA AUTOTECH napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   
   

   ]]>Matt Fanslow and Andrew Gonyou discuss ADAS (Advanced Driver Assistance Systems) and the process of calibrating them in vehicles. They cover different types of ADAS systems, calibration methods, the equipment needed and the importance of having accurate information and documentation for ADAS calibrations. They also touch on the risks and considerations of using aftermarket tools. Remember, the key to success in ADAS calibrations lies in education, documentation, and adherence to procedures. Stay informed and stay ahead of the curve.
   • The different types of ADAS systems (00:01:38) Explanation of various ADAS systems such as adaptive cruise control, parking aid, blind spot monitoring, and front cross traffic.
   • Static and dynamic calibrations (00:03:42) Explanation of the two types of calibrations used for ADAS systems: static and dynamic
   • The need for calibration after wheel alignment (00:08:22) Discussion on the use of Hunter Net to determine if a car needs calibration after a wheel alignment.
   • Informing customers about calibration costs (00:09:29) Explaining the importance of informing customers about the additional cost of calibration after a wheel alignment.
   • Finding a suitable space for calibrations (00:13:04) Recommendations for having a dedicated space with enough room and suitable lighting for ADAS calibrations.
   • Preference for OE or Aftermarket (00:19:20) Exploration of the pros and cons of using OE or aftermarket calibration systems and the potential risks involved.
   • The Aftermarket Tools and Factory Procedures (00:25:10) Discussion on the use of aftermarket tools in ADAS calibrations and the potential risks involved.
   • Comparing Aftermarket and Factory Procedures (00:26:34) Exploration of the similarities and differences between aftermarket and factory calibration procedures.
   • The importance of documentation (00:33:36) Discussion on the significance of documenting the calibration process and having a copy of the report for both the customer and the collision shop.
   • Issues with aftermarket glass (00:37:08) Exploration of the challenges faced when calibrating ADAS systems with aftermarket glass and the need for OE glass to ensure successful calibrations.
   • Resources for ADAS calibrations (00:40:16) Mention of the MAXISYSADAS.COM website as a resource for determining calibration requirements and the use of ADAS Think, a system that helps identify necessary calibrations based on collision shop estimates.
   • The importance of ADAS calibrations (00:42:17) Discussion on the financial benefits and risk mitigation for collision shops and the need for due diligence in calibrating ADAS systems.
   • Resources for ADAS calibration training (00:44:47) Recommendations for online training, Facebook groups, and tool manufacturers' videos as valuable resources for learning about ADAS calibration.
   • The future of ADAS calibrations (00:46:59) Considerations for a dedicated space, the shift from static to dynamic calibrations, and the potential impact of increasing competition on profitability.
   
   

   Thanks to our Partner, NAPA AUTOTECH napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   
   

   ]]>9529d777-5bfa-4ec1-9f3c-30c72e10f8e5Wed, 30 Aug 2023 00:15:00 -040049:48falsefull9898He Quit!!! with Collin Draker [E097]Collin Draker discusses his YouTube channel and the issues he has faced in the automotive industry. He also discusses the flat rate pay system, the lack of quality control in certifications, and the need for better training and compensation for technicians. 
   • The rise of Collin Draker's YouTube channel (00:00:12) Collin Draker discusses his YouTube channel and the various automotive-related content he creates.
   • Collin's frustration with the automotive industry (00:01:45) Collin explains why he made a video expressing his dissatisfaction with the industry and the response it received.
   • The issues with the flat rate pay system (00:03:47) Collin discusses the challenges and stress caused by the flat rate pay system in the automotive industry.
   • Issues with flat rate system (00:07:32) Exploration of the negative impact of the flat rate system on technicians and the overall culture in the automotive industry.
   • Lack of career progression in auto repair (00:11:09) Concerns about the lack of a clear career path and proper training for technicians in the auto repair industry.
   • Certifications and Apprenticeships (00:13:18) Discussion on the value and flaws of trade school certifications and apprenticeships in the automotive industry.
   • ASE Certification and its Limitations (00:14:47) Exploration of the voluntary nature of ASE certification and how it may not always be valued or required by shops.
   • Lack of Integrity and Quantity over Quality (00:17:15) Concerns about the lack of integrity in the trade, prioritization of quantity over quality, and the impact on technicians' job security.
   • The issue of paying technicians to attend training (00:21:03) Discussion on whether technicians are being paid to attend training and the importance of incentivizing them.
   • The debate on training occurring during work or personal time (00:23:19) Exploration of whether training should be done during work hours or if it's reasonable to expect technicians to spend personal time on it.
   • The perfect pay structure (00:28:30) Discussion on the ideal pay structure for mechanics, including the preference for a salary with a production bonus.
   • Tool reimbursement program (00:30:23) Exploring the idea of a tool reimbursement program where the shop pays for the mechanic's tools, with considerations for ownership and care.
   • Maximizing expendable income (00:34:27) Considering compensation packages that maximize employees' expendable income, including the potential benefits of a tool allowance.
   • The cost of scan tools and programming (00:35:41) Discussion about the expenses of scan tools and programming in the automotive industry, including the challenges faced by independent shops.
   • The importance of tool allowances (00:38:39) Exploration of the benefits of tool allowances provided by employers and how it can alleviate financial strain on technicians.
   • Compensation for training apprentices (00:42:59) Consideration of the need for additional pay incentives for technicians who are asked to train and mentor apprentices, taking into account the impact on productivity and the shop's investment.
   • The shop's investment (00:43:36) Discussion on whether the shop or the employees should invest in training new technicians.
   • Technician taking a loss (00:44:28) Exploring the idea of the technician sacrificing productivity and taking a loss in order to help the business in the long run.
   • Getting out of the automotive industry (00:47:10) The challenges and difficulties of trying to transition out of the automotive industry into a different field.
   
   

   Thanks to our Partner, NAPA AUTOTECH napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network

   ]]>Collin Draker discusses his YouTube channel and the issues he has faced in the automotive industry. He also discusses the flat rate pay system, the lack of quality control in certifications, and the need for better training and compensation for technicians. 
   • The rise of Collin Draker's YouTube channel (00:00:12) Collin Draker discusses his YouTube channel and the various automotive-related content he creates.
   • Collin's frustration with the automotive industry (00:01:45) Collin explains why he made a video expressing his dissatisfaction with the industry and the response it received.
   • The issues with the flat rate pay system (00:03:47) Collin discusses the challenges and stress caused by the flat rate pay system in the automotive industry.
   • Issues with flat rate system (00:07:32) Exploration of the negative impact of the flat rate system on technicians and the overall culture in the automotive industry.
   • Lack of career progression in auto repair (00:11:09) Concerns about the lack of a clear career path and proper training for technicians in the auto repair industry.
   • Certifications and Apprenticeships (00:13:18) Discussion on the value and flaws of trade school certifications and apprenticeships in the automotive industry.
   • ASE Certification and its Limitations (00:14:47) Exploration of the voluntary nature of ASE certification and how it may not always be valued or required by shops.
   • Lack of Integrity and Quantity over Quality (00:17:15) Concerns about the lack of integrity in the trade, prioritization of quantity over quality, and the impact on technicians' job security.
   • The issue of paying technicians to attend training (00:21:03) Discussion on whether technicians are being paid to attend training and the importance of incentivizing them.
   • The debate on training occurring during work or personal time (00:23:19) Exploration of whether training should be done during work hours or if it's reasonable to expect technicians to spend personal time on it.
   • The perfect pay structure (00:28:30) Discussion on the ideal pay structure for mechanics, including the preference for a salary with a production bonus.
   • Tool reimbursement program (00:30:23) Exploring the idea of a tool reimbursement program where the shop pays for the mechanic's tools, with considerations for ownership and care.
   • Maximizing expendable income (00:34:27) Considering compensation packages that maximize employees' expendable income, including the potential benefits of a tool allowance.
   • The cost of scan tools and programming (00:35:41) Discussion about the expenses of scan tools and programming in the automotive industry, including the challenges faced by independent shops.
   • The importance of tool allowances (00:38:39) Exploration of the benefits of tool allowances provided by employers and how it can alleviate financial strain on technicians.
   • Compensation for training apprentices (00:42:59) Consideration of the need for additional pay incentives for technicians who are asked to train and mentor apprentices, taking into account the impact on productivity and the shop's investment.
   • The shop's investment (00:43:36) Discussion on whether the shop or the employees should invest in training new technicians.
   • Technician taking a loss (00:44:28) Exploring the idea of the technician sacrificing productivity and taking a loss in order to help the business in the long run.
   • Getting out of the automotive industry (00:47:10) The challenges and difficulties of trying to transition out of the automotive industry into a different field.
   
   

   Thanks to our Partner, NAPA AUTOTECH napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network

   ]]>e1863aa1-8e67-46b9-835c-1bffd4736d91Wed, 23 Aug 2023 00:15:00 -040058:12falsefull9797Unintended Consequences: The Impact of Over Reliance on Databases and AI [E096]Matt Fanslow discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics. He emphasizes the potential long-term repercussions of this reliance on critical thinking skills and reasoning. He also brings up the issue of flat rate pay and how it can affect diagnostic work. He also mentions the challenges when a database lacks information on newer cars or technologies. This episode is a reminder of the importance of maintaining a balance between utilizing technology and preserving our critical thinking skills in the automotive industry.
   • The dangers of relying on databases and artificial intelligence (00:00:12) Matt discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics and the potential long-term repercussions of this reliance on critical thinking skills and reasoning.
   • Issues with flat rate pay and diagnostic work (00:01:22) Matt talks about the flaws of flat rate pay and how it can affect diagnostic work.
   • The example of misdiagnosing a Chrysler vehicle issue (00:05:19) Matt gives an example of a Chrysler vehicle issue, highlighting the importance of developing diagnostic skills instead of solely relying on databases.
   • The Potential Repercussions of Database Reliance (00:09:54) The potential long-term repercussions of relying on databases and not developing diagnostic skills.
   • The Limitations of Databases and Artificial Intelligence (00:10:54) The limitations of databases and artificial intelligence, using the analogy of people getting lost without GPS.
   • The importance of balancing short-term gains and long-term losses (00:20:17) Matt emphasizes the need to consider the long-term consequences of relying on databases and technology and suggests taking short-term hits for long-term wins.
   
   

   Thanks to our Partner, NAPA AUTOTECH napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network

   ]]>Matt Fanslow discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics. He emphasizes the potential long-term repercussions of this reliance on critical thinking skills and reasoning. He also brings up the issue of flat rate pay and how it can affect diagnostic work. He also mentions the challenges when a database lacks information on newer cars or technologies. This episode is a reminder of the importance of maintaining a balance between utilizing technology and preserving our critical thinking skills in the automotive industry.
   • The dangers of relying on databases and artificial intelligence (00:00:12) Matt discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics and the potential long-term repercussions of this reliance on critical thinking skills and reasoning.
   • Issues with flat rate pay and diagnostic work (00:01:22) Matt talks about the flaws of flat rate pay and how it can affect diagnostic work.
   • The example of misdiagnosing a Chrysler vehicle issue (00:05:19) Matt gives an example of a Chrysler vehicle issue, highlighting the importance of developing diagnostic skills instead of solely relying on databases.
   • The Potential Repercussions of Database Reliance (00:09:54) The potential long-term repercussions of relying on databases and not developing diagnostic skills.
   • The Limitations of Databases and Artificial Intelligence (00:10:54) The limitations of databases and artificial intelligence, using the analogy of people getting lost without GPS.
   • The importance of balancing short-term gains and long-term losses (00:20:17) Matt emphasizes the need to consider the long-term consequences of relying on databases and technology and suggests taking short-term hits for long-term wins.
   
   

   Thanks to our Partner, NAPA AUTOTECH napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   Aftermarket Radio Network

   ]]>3f60562b-4a09-4777-8939-95aa2185bab9Wed, 16 Aug 2023 00:15:00 -040024:39falsefull9696Shop Foreman Frustrations with Bryan Pollack, Sean Tipping, and Matthew Skundrich [E095]Matt Fanslow, Bryan Pollack, Sean Tipping, and Matt Skundrich discuss their experiences as shop foremen. They also discuss the challenges of diagnosing and repairing vehicles remotely, the importance of technician training and staying updated with technology, the expectations, and responsibilities of a shop foreman, balancing efficiency and thoroughness in diagnosing and repairing vehicles, and pay structures and incentives for technicians.

   Show Notes

   • The challenges of remote diagnostics (00:00:48) 
   • Using TeamViewer for scan tool issues (00:02:33) 
   • The importance of starting over in diagnostics (00:04:17) 
   • The challenges of remote assistance (00:06:51)
   • Overwhelming workload (00:07:41) 
   • Expectations and challenges of the shop foreman role (00:12:27)
   • "Handling every single thing creates dependency" (00:14:45) 
   • "Challenges with accessing service information" (00:17:18) 
   • The challenges of managing a growing shop (00:21:13) 
   • The need for specialized personnel in the profession (00:22:26) 
   • The use of database diagnostic tools (00:24:28) 
   • Remote diagnostics and troubleshooting (00:29:21) 
   • The importance of leadership training (00:34:37) 
   • The difference between mistakes and negligence (00:35:26) 
   • The benefits of using plasma cutters (00:37:23) 
   • Tool inventory control (00:43:57)
   • Payment structure for shop foremen (00:49:20) Debate about the most suitable payment structure for shop foremen, including flat salary, commission on parts sold, and profit sharing.
   • Flat rate payment system for technicians (00:51:05) 
   • The importance of teaching and learning (00:54:23) 
   • Individualized motivation and incentives (00:57:36) 
   • Improving Efficiency and Productivity (01:00:43) 
   • Rewarding Technicians for Performance (01:01:43) 
   • The importance of empathy in the shop foreman role (01:06:55) 
   • The value of treating employees better than tools and equipment (01:08:26) 
   • Challenges faced by technicians and the lack of support (01:10:43) 
   • The frustration of technicians (01:13:29)
   • The value of expertise and honesty (01:15:11) 
   • Using aftermarket tools in collision repair (01:25:43) 
   • Remote diagnostics and calibration measurements (01:26:17)
   • Calibration Measurements (01:27:20) 
   
   

   Thanks to our Partner, NAPA AUTOTECH napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   
   

   ]]>Matt Fanslow, Bryan Pollack, Sean Tipping, and Matt Skundrich discuss their experiences as shop foremen. They also discuss the challenges of diagnosing and repairing vehicles remotely, the importance of technician training and staying updated with technology, the expectations, and responsibilities of a shop foreman, balancing efficiency and thoroughness in diagnosing and repairing vehicles, and pay structures and incentives for technicians.

   Show Notes

   • The challenges of remote diagnostics (00:00:48) 
   • Using TeamViewer for scan tool issues (00:02:33) 
   • The importance of starting over in diagnostics (00:04:17) 
   • The challenges of remote assistance (00:06:51)
   • Overwhelming workload (00:07:41) 
   • Expectations and challenges of the shop foreman role (00:12:27)
   • "Handling every single thing creates dependency" (00:14:45) 
   • "Challenges with accessing service information" (00:17:18) 
   • The challenges of managing a growing shop (00:21:13) 
   • The need for specialized personnel in the profession (00:22:26) 
   • The use of database diagnostic tools (00:24:28) 
   • Remote diagnostics and troubleshooting (00:29:21) 
   • The importance of leadership training (00:34:37) 
   • The difference between mistakes and negligence (00:35:26) 
   • The benefits of using plasma cutters (00:37:23) 
   • Tool inventory control (00:43:57)
   • Payment structure for shop foremen (00:49:20) Debate about the most suitable payment structure for shop foremen, including flat salary, commission on parts sold, and profit sharing.
   • Flat rate payment system for technicians (00:51:05) 
   • The importance of teaching and learning (00:54:23) 
   • Individualized motivation and incentives (00:57:36) 
   • Improving Efficiency and Productivity (01:00:43) 
   • Rewarding Technicians for Performance (01:01:43) 
   • The importance of empathy in the shop foreman role (01:06:55) 
   • The value of treating employees better than tools and equipment (01:08:26) 
   • Challenges faced by technicians and the lack of support (01:10:43) 
   • The frustration of technicians (01:13:29)
   • The value of expertise and honesty (01:15:11) 
   • Using aftermarket tools in collision repair (01:25:43) 
   • Remote diagnostics and calibration measurements (01:26:17)
   • Calibration Measurements (01:27:20) 
   
   

   Thanks to our Partner, NAPA AUTOTECH napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   
   

   ]]>39deec4d-4d71-4069-a87f-179cdb636096Wed, 09 Aug 2023 00:15:00 -040001:30:59falsefull9595Buying Your Boss's Shop with Matt Fanslow [E077] - Business By The NumbersIn this week's episode of Business by the Numbers, Hunt sits down with the knowledgeable Matt Fanslow (“Diagnosing The Aftermarket A-Z” Podcast) to candidly discuss the journey of buying his boss' shop such as:

   • Roadblocks in the Buying Process:

   • Influence of External Parties on Behaviors and Relationships

   • Personal and Financial Ramifications of Buying Your Boss' Shop: Explore the risks involved as Matt recounts his own experiences and lessons learned.

   Thanks to our partners, NAPA TRACS and Promotive

   Visit NAPATRACS.com and GoPromotive.com

   Paar Melis and Associates – Accountants Specializing in Automotive Repair

   Visit us Online : www.paarmelis.com

   Email Hunt: podcast@paarmelis.com

   Get a copy of my Book : Download Here

   ]]>In this week's episode of Business by the Numbers, Hunt sits down with the knowledgeable Matt Fanslow (“Diagnosing The Aftermarket A-Z” Podcast) to candidly discuss the journey of buying his boss' shop such as:

   • Roadblocks in the Buying Process:

   • Influence of External Parties on Behaviors and Relationships

   • Personal and Financial Ramifications of Buying Your Boss' Shop: Explore the risks involved as Matt recounts his own experiences and lessons learned.

   Thanks to our partners, NAPA TRACS and Promotive

   Visit NAPATRACS.com and GoPromotive.com

   Paar Melis and Associates – Accountants Specializing in Automotive Repair

   Visit us Online : www.paarmelis.com

   Email Hunt: podcast@paarmelis.com

   Get a copy of my Book : Download Here

   ]]>b5d3a626-a60a-4a8d-b2c3-b3c645b5a5e1Thu, 03 Aug 2023 00:15:00 -040058:15falsebonusScan Tool Webinar Live with Matt Fanslow, Keith Perkins, Tanner Brandt and Richard Falco [E094]Take a deep dive into the world of scan tools with Matt Fanslow, Keith Perkins, Tanner Brandt, and Richard Falco. Together they discuss choosing the right scan tool, maximizing scan tool usage, aftermarket vs. factory scan tools, the power of scan data, subscription fees, the future of diagnostics, AND MORE!

   Show Notes:

   • Watch Full Video
   • The best scan tool? (00:02:22) Discussion on the different types of scan tools and their suitability for specific tasks, such as graphing or coding.
   • Factors to consider when choosing a scan tool (00:05:09) Consideration of the specific needs of the job, including the type of vehicle and the required functionalities, when selecting a scan tool.
   • Increase in non-drivability issues (00:06:51) Discussion about the growing number of non-drivability issues in vehicles, such as electrical, electronic, and climate control problems.
   • Underutilization of scan tools (00:08:23) The importance of utilizing the full potential of scan tools and highlights the lack of knowledge and usage among technicians.
   • Importance of following service procedures (00:10:39) The discussion revolves around the consequences of not following service procedures, leading to shortages of parts and damage to vehicle components.
   • The difference between aftermarket and factory scan tools (00:14:04) Explains the difference in network topology and module pinging between aftermarket and factory scan tools.
   • Module topography and caution with aftermarket scan tools (00:15:26) Discusses the addition of module topography in some scan tools and warns against relying solely on aftermarket scan tools for network layout.
   • Challenges with J 2534 Device vs. Factory OEM Interface (00:23:09) The difficulties of using a J 2534 device instead of the factory interface for vehicle diagnostics and repairs.
   • Communication Challenges in the Automotive Industry (00:27:34) The complex communication networks and different teams involved in engineering and dealership software in car companies.
   • Aftermarket tools for relative compression test (00:30:06) Exploration of aftermarket tools, specifically the E-Scan Elite by ATS, that can perform a relative compression test.
   • Determining the number of modules in a car (00:32:17) Methods for figuring out the number of modules in a car, including using the VIN, RPO codes, and factory scan tools or service information.
   • Throttle Position and Tuners (00:36:01) Discussion on using average throttle position to detect tuners in Chrysler vehicles.
   • Deleted Engines and Missing AFM (00:36:57) Exploration of issues with deleted engines and missing AFM codes after reprogramming.
   • Scan Data and Power Complaints (00:39:25) Using scan data and the ATG calculator to determine if a car has a power issue.
   • The climbing subscription fees (00:43:19) Discussion on the possibility of group buys or legislation to address increasing subscription fees for tools.
   • Nissan V2 repairs (00:45:40) Issues with repairing Nissan V2 vehicles, including the unavailability of certain parts and the need for extensive work.
   • The problem with JLR devices (00:50:59) Discussion about the issues with JLR devices and the only devices that work for JLR diagnostics.
   • Manufacturers locking out aftermarket tools (00:51:53) Clarification that no manufacturers are planning on locking out aftermarket tools, but security gateways may cause some functions to not work temporarily.
   • Expert mode on VW Audi Snap-on Zeus (00:54:08) Advice on using expert mode on VW Audi Snap-on Zeus and the availability of interfaces and online scan tools for newer models.
   • Problems caused by non-factory tooling (00:57:50) Discussion about the daily challenges of fixing BMWs due to problems caused by non-factory tooling.
   • Remote programming and scam tool manufacturers (00:59:29) Exploration of the rise of remote programming services offered by scam tool manufacturers and the potential risks involved.
   • Recovering modules and dealing with software numbers (01:02:11) Explanation of the process of recovering modules, including the use of factory as-built data and dealing with software numbers that have been tampered with.
   • The use of Forscan for programming (01:04:45) Discussion on the use of Forscan for programming and how it can be helpful in manipulating as-built data.
   • Missing as-built data (01:07:17) Discussion on missing as-built data and the possibility of it being a result of a file upload error.
   • Finding and purchasing a Mercedes factory scan tool (01:11:52) Discussion on resources and process for acquiring a Mercedes factory scan tool, including the need for a separate credit card.
   • Accessing service information and becoming a staff member (01:12:24) Exploration of resources for service information, including the importance of becoming a staff member and accessing knowledge articles on the CRM landing page.
   • Ford light and vehicle security professional credentials (01:14:03) Discussion on the Ford light tool, its features, pricing, and the addition of PATS programming. Mention of vehicle security professional credentials and insurance requirements.
   • The insurance agent issue (01:20:26) Explains the problem of using the wrong insurance agent when trying to get insurance for a mobile diagnostic business.
   • Using scan tools for non-drivability issues (01:21:40) Discusses the importance of using scan tools to diagnose electrical, body, and comfort access problems in vehicles.
   • Troubleshooting HVAC module issue (01:23:57) Describes a case study of a common problem with the AC compressor clutch and how to use scan data to determine if the HVAC module is the issue.
   • The AC Compressor Code (01:27:00) Explains how clearing a code can temporarily fix the AC compressor, but the code will turn off the compressor again when it sets.
   • Aftermarket Blower Motor Speed Controller (01:27:54) Warns against using aftermarket speed controllers for blower motors, as they can cause the AC to stop working.
   • Using Data PIDs for Diagnosis (01:28:45) Discusses how data PIDs can be used to diagnose issues with starter request, ignition, and immobilizer systems.
   • The importance of vehicle door configuration (01:34:16) Explains how vehicle door configuration data can indicate if someone has tampered with the doors or disabled certain features.
   • The impact of affordable scan tools (01:35:12) Discusses how affordable scan tools can lead to inexperienced individuals causing problems by disabling features like TPMS.
   • The shift in focus for scan tool companies (01:37:14) Explores how scan tool companies are prioritizing coding capabilities over graphing capabilities due to the increasing complexity of vehicle modules.
   • The cable compatibility issue (01:41:52) Discussion about the USB cable compatibility for the VCI tool and the potential risks of using other cables.
   • Possible future updates in scan tools (01:43:36) Suggestion to create a platform to list the known scan tool functions and the challenges of keeping up with updates.
   
   

   Thanks to our Partner, NAPA AUTOTECH napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   
   

   ]]>Take a deep dive into the world of scan tools with Matt Fanslow, Keith Perkins, Tanner Brandt, and Richard Falco. Together they discuss choosing the right scan tool, maximizing scan tool usage, aftermarket vs. factory scan tools, the power of scan data, subscription fees, the future of diagnostics, AND MORE!

   Show Notes:

   • Watch Full Video
   • The best scan tool? (00:02:22) Discussion on the different types of scan tools and their suitability for specific tasks, such as graphing or coding.
   • Factors to consider when choosing a scan tool (00:05:09) Consideration of the specific needs of the job, including the type of vehicle and the required functionalities, when selecting a scan tool.
   • Increase in non-drivability issues (00:06:51) Discussion about the growing number of non-drivability issues in vehicles, such as electrical, electronic, and climate control problems.
   • Underutilization of scan tools (00:08:23) The importance of utilizing the full potential of scan tools and highlights the lack of knowledge and usage among technicians.
   • Importance of following service procedures (00:10:39) The discussion revolves around the consequences of not following service procedures, leading to shortages of parts and damage to vehicle components.
   • The difference between aftermarket and factory scan tools (00:14:04) Explains the difference in network topology and module pinging between aftermarket and factory scan tools.
   • Module topography and caution with aftermarket scan tools (00:15:26) Discusses the addition of module topography in some scan tools and warns against relying solely on aftermarket scan tools for network layout.
   • Challenges with J 2534 Device vs. Factory OEM Interface (00:23:09) The difficulties of using a J 2534 device instead of the factory interface for vehicle diagnostics and repairs.
   • Communication Challenges in the Automotive Industry (00:27:34) The complex communication networks and different teams involved in engineering and dealership software in car companies.
   • Aftermarket tools for relative compression test (00:30:06) Exploration of aftermarket tools, specifically the E-Scan Elite by ATS, that can perform a relative compression test.
   • Determining the number of modules in a car (00:32:17) Methods for figuring out the number of modules in a car, including using the VIN, RPO codes, and factory scan tools or service information.
   • Throttle Position and Tuners (00:36:01) Discussion on using average throttle position to detect tuners in Chrysler vehicles.
   • Deleted Engines and Missing AFM (00:36:57) Exploration of issues with deleted engines and missing AFM codes after reprogramming.
   • Scan Data and Power Complaints (00:39:25) Using scan data and the ATG calculator to determine if a car has a power issue.
   • The climbing subscription fees (00:43:19) Discussion on the possibility of group buys or legislation to address increasing subscription fees for tools.
   • Nissan V2 repairs (00:45:40) Issues with repairing Nissan V2 vehicles, including the unavailability of certain parts and the need for extensive work.
   • The problem with JLR devices (00:50:59) Discussion about the issues with JLR devices and the only devices that work for JLR diagnostics.
   • Manufacturers locking out aftermarket tools (00:51:53) Clarification that no manufacturers are planning on locking out aftermarket tools, but security gateways may cause some functions to not work temporarily.
   • Expert mode on VW Audi Snap-on Zeus (00:54:08) Advice on using expert mode on VW Audi Snap-on Zeus and the availability of interfaces and online scan tools for newer models.
   • Problems caused by non-factory tooling (00:57:50) Discussion about the daily challenges of fixing BMWs due to problems caused by non-factory tooling.
   • Remote programming and scam tool manufacturers (00:59:29) Exploration of the rise of remote programming services offered by scam tool manufacturers and the potential risks involved.
   • Recovering modules and dealing with software numbers (01:02:11) Explanation of the process of recovering modules, including the use of factory as-built data and dealing with software numbers that have been tampered with.
   • The use of Forscan for programming (01:04:45) Discussion on the use of Forscan for programming and how it can be helpful in manipulating as-built data.
   • Missing as-built data (01:07:17) Discussion on missing as-built data and the possibility of it being a result of a file upload error.
   • Finding and purchasing a Mercedes factory scan tool (01:11:52) Discussion on resources and process for acquiring a Mercedes factory scan tool, including the need for a separate credit card.
   • Accessing service information and becoming a staff member (01:12:24) Exploration of resources for service information, including the importance of becoming a staff member and accessing knowledge articles on the CRM landing page.
   • Ford light and vehicle security professional credentials (01:14:03) Discussion on the Ford light tool, its features, pricing, and the addition of PATS programming. Mention of vehicle security professional credentials and insurance requirements.
   • The insurance agent issue (01:20:26) Explains the problem of using the wrong insurance agent when trying to get insurance for a mobile diagnostic business.
   • Using scan tools for non-drivability issues (01:21:40) Discusses the importance of using scan tools to diagnose electrical, body, and comfort access problems in vehicles.
   • Troubleshooting HVAC module issue (01:23:57) Describes a case study of a common problem with the AC compressor clutch and how to use scan data to determine if the HVAC module is the issue.
   • The AC Compressor Code (01:27:00) Explains how clearing a code can temporarily fix the AC compressor, but the code will turn off the compressor again when it sets.
   • Aftermarket Blower Motor Speed Controller (01:27:54) Warns against using aftermarket speed controllers for blower motors, as they can cause the AC to stop working.
   • Using Data PIDs for Diagnosis (01:28:45) Discusses how data PIDs can be used to diagnose issues with starter request, ignition, and immobilizer systems.
   • The importance of vehicle door configuration (01:34:16) Explains how vehicle door configuration data can indicate if someone has tampered with the doors or disabled certain features.
   • The impact of affordable scan tools (01:35:12) Discusses how affordable scan tools can lead to inexperienced individuals causing problems by disabling features like TPMS.
   • The shift in focus for scan tool companies (01:37:14) Explores how scan tool companies are prioritizing coding capabilities over graphing capabilities due to the increasing complexity of vehicle modules.
   • The cable compatibility issue (01:41:52) Discussion about the USB cable compatibility for the VCI tool and the potential risks of using other cables.
   • Possible future updates in scan tools (01:43:36) Suggestion to create a platform to list the known scan tool functions and the challenges of keeping up with updates.
   
   

   Thanks to our Partner, NAPA AUTOTECH napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   
   

   ]]>f7fc6877-42c5-4fd9-bb9e-e78956019e3aWed, 02 Aug 2023 00:15:00 -040001:44:52falsefull9494Compare "The Bear" with Carm Capriotto [E093]Matt Fanslow is joined by Remarkable Results Radio Host, Carm Capriotto to discuss the TV show "The Bear" and its relevance to their experiences in the automotive industry. They highlight character development, the challenges of running a business, and the importance of purpose in driving actions. They also discuss the significance of uniforms, creating a positive service experience, and the need for respect and professionalism in the industry. They reflect on the transformation of characters in the show and how it relates to their own industry. Overall, they find the TV show relatable to their own experiences and encourage listeners to watch it for inspiration and self-improvement.
   • Watch Full Video Episode
   • The relevance of "The Bear" TV show (00:00:43) Discussion about the show "The Bear" and its resonance with their experiences in the automotive industry.
   • Parallel between small hobbyist shop and top-tier shop (00:04:33) 
   • The importance of purpose in the show (00:05:42) Highlighting the significance of purpose as a central theme in the show, particularly in season two.
   • The evolution of Carmy as an owner (00:09:03) 
   • The importance of discipline and customer service (00:11:01) Observations on the discipline and customer service practices showcased in the TV show "The Bear" and how they can be applied to running a better automotive repair show
   • Providing exceptional service experience (00:17:12) Realizing that fixing the car right the first time is not enough.
   • Creating meaning in uniforms (00:19:14) Exploring ways to give uniforms meaning and recognition, similar to the chef jacket in the show "Bar Rescue."
   • The Bear transformation (00:24:03) Discussion about the transformation of "The Bear" restaurant and its impact on the main character's life.
   • Unreasonable Hospitality book (00:25:20) Mention of the book "Unreasonable Hospitality" and its relevance to the automotive industry.
   • Creating a memorable customer experience (00:28:03) Exploration of how top restaurants and shops create a memorable customer experience and the importance of cleanliness, integrity, and respect.
   • The grind of starting a business (00:31:44) 
   • The success and redemption of Richie (00:32:41) Talking about Richie's journey and growth as a chef in the TV show "The Bear."
   • The importance of respect in the industry (00:35:48) Exploring the need for mutual respect and professionalism in the automotive industry.
   • Marcus learns from Lucas, a renowned pastry chef (00:39:45) Marcus goes to England to work with Lucas and learns about the importance of hard work and dedication in becoming a skilled chef.
   • Inspiration and growth in the automotive industry (00:41:51) Discussion about the inspiration and growth of individuals in the automotive industry, with examples of John Thornton and Eric Ziegler.
   • The importance of quality parts and equipment (00:46:38) Discussion on the parallels between a high-quality restaurant and an auto repair shop, emphasizing the need for skilled technicians and reliable parts and equipment.
   • The consequences of cutting corners (00:48:16) Exploration of how taking shortcuts and using cheap parts can lead to negative outcomes for repair shops, including warranty issues and loss of customers.
   • The significance of clean books and legitimate business practices (00:49:01) Highlighting the importance of maintaining clean financial records and operating a legitimate business to achieve success.
   • Seeing personal growth in employees (00:55:07) The satisfaction of witnessing employees embrace the company's philosophy and grow personally.
   • Appreciating the industry (00:55:48) Encouragement to watch "The Bear" and appreciate the relatable material, leading to personal and professional growth.
   • What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow
   
   

   Carm Capriotto

   Remarkable Results Radio Podcast

   carm@remarkableresults.biz

   Thanks to our Partner, NAPA AUTOTECH napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   
   

   ]]>Matt Fanslow is joined by Remarkable Results Radio Host, Carm Capriotto to discuss the TV show "The Bear" and its relevance to their experiences in the automotive industry. They highlight character development, the challenges of running a business, and the importance of purpose in driving actions. They also discuss the significance of uniforms, creating a positive service experience, and the need for respect and professionalism in the industry. They reflect on the transformation of characters in the show and how it relates to their own industry. Overall, they find the TV show relatable to their own experiences and encourage listeners to watch it for inspiration and self-improvement.
   • Watch Full Video Episode
   • The relevance of "The Bear" TV show (00:00:43) Discussion about the show "The Bear" and its resonance with their experiences in the automotive industry.
   • Parallel between small hobbyist shop and top-tier shop (00:04:33) 
   • The importance of purpose in the show (00:05:42) Highlighting the significance of purpose as a central theme in the show, particularly in season two.
   • The evolution of Carmy as an owner (00:09:03) 
   • The importance of discipline and customer service (00:11:01) Observations on the discipline and customer service practices showcased in the TV show "The Bear" and how they can be applied to running a better automotive repair show
   • Providing exceptional service experience (00:17:12) Realizing that fixing the car right the first time is not enough.
   • Creating meaning in uniforms (00:19:14) Exploring ways to give uniforms meaning and recognition, similar to the chef jacket in the show "Bar Rescue."
   • The Bear transformation (00:24:03) Discussion about the transformation of "The Bear" restaurant and its impact on the main character's life.
   • Unreasonable Hospitality book (00:25:20) Mention of the book "Unreasonable Hospitality" and its relevance to the automotive industry.
   • Creating a memorable customer experience (00:28:03) Exploration of how top restaurants and shops create a memorable customer experience and the importance of cleanliness, integrity, and respect.
   • The grind of starting a business (00:31:44) 
   • The success and redemption of Richie (00:32:41) Talking about Richie's journey and growth as a chef in the TV show "The Bear."
   • The importance of respect in the industry (00:35:48) Exploring the need for mutual respect and professionalism in the automotive industry.
   • Marcus learns from Lucas, a renowned pastry chef (00:39:45) Marcus goes to England to work with Lucas and learns about the importance of hard work and dedication in becoming a skilled chef.
   • Inspiration and growth in the automotive industry (00:41:51) Discussion about the inspiration and growth of individuals in the automotive industry, with examples of John Thornton and Eric Ziegler.
   • The importance of quality parts and equipment (00:46:38) Discussion on the parallels between a high-quality restaurant and an auto repair shop, emphasizing the need for skilled technicians and reliable parts and equipment.
   • The consequences of cutting corners (00:48:16) Exploration of how taking shortcuts and using cheap parts can lead to negative outcomes for repair shops, including warranty issues and loss of customers.
   • The significance of clean books and legitimate business practices (00:49:01) Highlighting the importance of maintaining clean financial records and operating a legitimate business to achieve success.
   • Seeing personal growth in employees (00:55:07) The satisfaction of witnessing employees embrace the company's philosophy and grow personally.
   • Appreciating the industry (00:55:48) Encouragement to watch "The Bear" and appreciate the relatable material, leading to personal and professional growth.
   • What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow
   
   

   Carm Capriotto

   Remarkable Results Radio Podcast

   carm@remarkableresults.biz

   Thanks to our Partner, NAPA AUTOTECH napaautotech.com

   Email Matt: mattfanslowpodcast@gmail.com

   Diagnosing the Aftermarket A - Z YouTube Channel HERE

   
   

   ]]>a451c30e-220e-4744-821a-9179e4ed8561Wed, 26 Jul 2023 00:15:00 -040057:27falsefull9393Diagnostics From the Desk Chair [E092]
4. One of my Favorite Diagnostic situations
5. Sit down and think with schematic
6. Work through the system operation
7. Referred vehicle
8. Dealer Isn't the Showstopper anymore.



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
9. One of my Favorite Diagnostic situations
10. Sit down and think with schematic
11. Work through the system operation
12. Referred vehicle
13. Dealer Isn't the Showstopper anymore.



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>2358f88b-7747-4006-a3a2-0078668e9f61Wed, 19 Jul 2023 00:15:00 -040025:58falsefull9292Another ASE Rant [E091]
14. Other Professions
15. I could be a Counsellor
16. Opponents to Licensure
17. Why the Pressure to Pass???



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
18. Other Professions
19. I could be a Counsellor
20. Opponents to Licensure
21. Why the Pressure to Pass???



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>ebab321e-af93-44db-a539-0848474767f5Wed, 12 Jul 2023 00:15:00 -040018:08falsefull9191Motivation [E090]
22. Motivating or Demotivating?
23. Love for the job
24. Rigged Games



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

]]>
25. Motivating or Demotivating?
26. Love for the job
27. Rigged Games



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

]]>48515d8e-aae0-401a-85f4-f831b5e0dbd0Wed, 05 Jul 2023 00:15:00 -040025:20falsefull9090Shop Growing Pains with Nooh Alhamad [E089]Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>6c6ec9fd-e4ed-42c2-8cad-9165100f5fa9Wed, 28 Jun 2023 00:15:00 -040035:40falsefull8989Unexpected Financial Surprises [E088]
28. The Lottery
29. Unexpected Bill
30. Emergency Funds
31. Credit Cards
32. Tool Allowances



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
33. The Lottery
34. Unexpected Bill
35. Emergency Funds
36. Credit Cards
37. Tool Allowances



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>7efba2ed-f593-4ab1-98bb-f66aa6369d76Wed, 21 Jun 2023 00:15:00 -040024:06falsefull8888Module Bricking and Other Musings with Sean Tipping [E087]Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>6dff87bd-2a4c-4442-babd-0af2bd7eabe4Wed, 14 Jun 2023 00:15:00 -040057:43falsefull8787Matt Fanslow's Top 5 Scan Tool List [E086]Matt Fanslow shares his top five recommended scan tools for repair shops and technicians. He emphasizes the importance of having the right tools for the job and recommends investing in multiple scan tools, each with strengths and weaknesses. 

• Factory Scan Tools (00:02:19)

• Autel MaxiSys Series (00:05:25)

• Topdon Launch Thinkcar (00:07:40)

• Scan Tool Support (00:08:40)

• Snap-On Scan Tools (00:12:42)

• Autoland Scientech iScan Series (00:17:19)

• Honorable Mentions (00:20:54)

• Programming Q&A with Glen Forehand

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

]]>Matt Fanslow shares his top five recommended scan tools for repair shops and technicians. He emphasizes the importance of having the right tools for the job and recommends investing in multiple scan tools, each with strengths and weaknesses. 

• Factory Scan Tools (00:02:19)

• Autel MaxiSys Series (00:05:25)

• Topdon Launch Thinkcar (00:07:40)

• Scan Tool Support (00:08:40)

• Snap-On Scan Tools (00:12:42)

• Autoland Scientech iScan Series (00:17:19)

• Honorable Mentions (00:20:54)

• Programming Q&A with Glen Forehand

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

]]>97070fe4-4db8-49d7-b83a-eb31b32137abWed, 07 Jun 2023 00:15:00 -040024:53falsefull8686Improving Our Process(es) [E085]
38. W. Edwards Deming
39. Statistical Process Control
40. Process Analysis
41. RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

]]>
42. W. Edwards Deming
43. Statistical Process Control
44. Process Analysis
45. RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

]]>4ae5aebf-7936-4ff2-8e88-409febbb5219Wed, 31 May 2023 00:15:00 -040028:06falsefull8585What Does It Take to Become an A-Tech in the Automotive Aftermarket Industry?








What does it take to become an A-Tech in the automotive aftermarket industry? Scot Manna, Matt Fanslow, and Ryan Kooiman share their perspectives, emphasizing the importance of continuous learning, individual effort, and natural talent. They also discuss the role of shop owners in investing in their employees' training and development, as well as the challenges faced by the industry in assessing skill levels. The episode provides valuable insights into becoming an A-Tech and how the industry can support and cultivate talent.










Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.




Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE




Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z




Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.




Show Notes:










• 
  
• Watch Video Episode HERE
• 
  
• 
  
• Importance of Individual Effort and Natural Talent (00:04:21)
• Ryan Kooiman discusses the importance of individual effort and natural talent in becoming an A-tech.
• 
  
• 
  
• Being a Perpetual Student (00:02:51)
• The importance of being a forever perpetual student and committed to being at the top of your craft.
• 
  
• 
  
• Opportunity and Drive (00:05:17
• The importance of opportunity and drive in becoming an A-tech and how it can lead to personal growth and experience.
• 
  
• 
  
• Investing in Training (00:07:18)
• The importance of investing in training for technicians and how it benefits both the individual and the shop.
• 
  
• 
  
• The Determination and Motivation of an A-tech (00:10:28)
• Matt Fanslow describes the qualities of an A-tech, including determination and self-motivation, and how they seek out training opportunities.
• 
  
• 
  
• The Importance of Training and Shop Culture (00:11:11)
• Training and shop culture is important in developing A-techs, including the need for mentoring and a supportive work environment.
• 
  
• 
  
• Different Gifts and Skill Sets of Technicians (00:13:06)
• How can a shop assemble a team with a good blend of abilities and a supportive culture?
• 
  
• 
  
• The importance of individual effort and natural talent (00:14:50)
• The role of individual effort and natural talent in becoming an A-tech, and how it can be recognized and cultivated by management.
• 
  
• 
  
• Networking and sharing knowledge (00:17:31)
• The importance of networking and sharing knowledge with other technicians in the industry to become an A-tech.
• 
  
• 
  
• Levels of Supervision (00:21:52)
• The history of the A, B, C technician designations and how they relate to levels of supervision, as well as the potential use case for assigning work based on technician skill level.
• 
  
• 
  
• Mentoring for Succession (00:24:11)
• The importance of mentoring individuals to take over for lead technicians in the future and the possibility of a new way to assess skill levels in the industry.
• 
  
• 
  
• The Importance of Experience (00:27:10)
• The value of experience in the automotive aftermarket industry, using case studies and trial and error to learn from mistakes.
• 
  
• 
  
• The Role of Individual Effort in Becoming an A-tech (00:28:03)
• The importance of individual effort and experience in becoming an A-tech, using the example of Michael Jordan's dedication to practice.
• 
  
• 
  
• Learning from Mistakes (00:24:37)
• The challenges of answering complex diagnostic questions and the importance of learning from mistakes and experience in becoming an A-tech.
• 
  
• 
  
• Creating an Environment for Success (00:31:12)
• How to cultivate an environment that can help technicians achieve their top potential.
• 
  
• 
  
• Importance of Mentoring (00:34:41)
• The importance of having a mentor, networking, and finding a coach to help young technicians learn from their mistakes.
• 
  
• 
  
• Reading Comprehension (00:37:17)
• The importance of reading for leisure to develop reading comprehension skills, which are essential for understanding service information and diagrams.
• 
  
• 
  
• Learning from Mistakes (00:36:05)
• 
  
• 
  
• Investing in Tuition (00:38:56)
• The importance of investing in training and education for employees and the productivity benefits for the shop.
• 
  
• 
  
• Virtual vs. Live Training (00:41:11)
• The panelists discuss the pros and cons of virtual and live training, with live training being the preferred method for complex topics and networking opportunities.
• 
  
• 
  
• Networking (00:46:26)
• 
  
• 
  
• Learning from Peers (00:47:19)
• 
  
• 
  
• Building self-awareness and confidence (00:48:50)
• The importance of building self-awareness, self-confidence, and career assurance to become a successful A-tech.
• 
  
• 
  
• Documenting work in the bay (00:50:45)
• The importance of documenting work in the bay, using tools like PowerPoint and phone cameras to capture information and data.
• 
  
• 
  
• Commitment to learning (00:52:32)
• The commitment to learning and investing in professional development, both for shop owners and technicians, to build a culture of learning and keep people in the industry.
• 
  









Thanks to our Partners Shop-Ware and Delphi Technologies




Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com




Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com




Connect with the Podcast




-Join our Insider List: https://remarkableresults.biz/insider




-All books mentioned on our podcasts: https://remarkableresults.biz/books




-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom




-Buy Me a Coffee: https://www.buymeacoffee.com/carm




-The Aftermarket Radio Network: https://aftermarketradionetwork.com




-Special episode collections: https://remarkableresults.biz/collections










]]>








What does it take to become an A-Tech in the automotive aftermarket industry? Scot Manna, Matt Fanslow, and Ryan Kooiman share their perspectives, emphasizing the importance of continuous learning, individual effort, and natural talent. They also discuss the role of shop owners in investing in their employees' training and development, as well as the challenges faced by the industry in assessing skill levels. The episode provides valuable insights into becoming an A-Tech and how the industry can support and cultivate talent.










Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.




Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE




Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z




Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.




Show Notes:










• 
  
• Watch Video Episode HERE
• 
  
• 
  
• Importance of Individual Effort and Natural Talent (00:04:21)
• Ryan Kooiman discusses the importance of individual effort and natural talent in becoming an A-tech.
• 
  
• 
  
• Being a Perpetual Student (00:02:51)
• The importance of being a forever perpetual student and committed to being at the top of your craft.
• 
  
• 
  
• Opportunity and Drive (00:05:17
• The importance of opportunity and drive in becoming an A-tech and how it can lead to personal growth and experience.
• 
  
• 
  
• Investing in Training (00:07:18)
• The importance of investing in training for technicians and how it benefits both the individual and the shop.
• 
  
• 
  
• The Determination and Motivation of an A-tech (00:10:28)
• Matt Fanslow describes the qualities of an A-tech, including determination and self-motivation, and how they seek out training opportunities.
• 
  
• 
  
• The Importance of Training and Shop Culture (00:11:11)
• Training and shop culture is important in developing A-techs, including the need for mentoring and a supportive work environment.
• 
  
• 
  
• Different Gifts and Skill Sets of Technicians (00:13:06)
• How can a shop assemble a team with a good blend of abilities and a supportive culture?
• 
  
• 
  
• The importance of individual effort and natural talent (00:14:50)
• The role of individual effort and natural talent in becoming an A-tech, and how it can be recognized and cultivated by management.
• 
  
• 
  
• Networking and sharing knowledge (00:17:31)
• The importance of networking and sharing knowledge with other technicians in the industry to become an A-tech.
• 
  
• 
  
• Levels of Supervision (00:21:52)
• The history of the A, B, C technician designations and how they relate to levels of supervision, as well as the potential use case for assigning work based on technician skill level.
• 
  
• 
  
• Mentoring for Succession (00:24:11)
• The importance of mentoring individuals to take over for lead technicians in the future and the possibility of a new way to assess skill levels in the industry.
• 
  
• 
  
• The Importance of Experience (00:27:10)
• The value of experience in the automotive aftermarket industry, using case studies and trial and error to learn from mistakes.
• 
  
• 
  
• The Role of Individual Effort in Becoming an A-tech (00:28:03)
• The importance of individual effort and experience in becoming an A-tech, using the example of Michael Jordan's dedication to practice.
• 
  
• 
  
• Learning from Mistakes (00:24:37)
• The challenges of answering complex diagnostic questions and the importance of learning from mistakes and experience in becoming an A-tech.
• 
  
• 
  
• Creating an Environment for Success (00:31:12)
• How to cultivate an environment that can help technicians achieve their top potential.
• 
  
• 
  
• Importance of Mentoring (00:34:41)
• The importance of having a mentor, networking, and finding a coach to help young technicians learn from their mistakes.
• 
  
• 
  
• Reading Comprehension (00:37:17)
• The importance of reading for leisure to develop reading comprehension skills, which are essential for understanding service information and diagrams.
• 
  
• 
  
• Learning from Mistakes (00:36:05)
• 
  
• 
  
• Investing in Tuition (00:38:56)
• The importance of investing in training and education for employees and the productivity benefits for the shop.
• 
  
• 
  
• Virtual vs. Live Training (00:41:11)
• The panelists discuss the pros and cons of virtual and live training, with live training being the preferred method for complex topics and networking opportunities.
• 
  
• 
  
• Networking (00:46:26)
• 
  
• 
  
• Learning from Peers (00:47:19)
• 
  
• 
  
• Building self-awareness and confidence (00:48:50)
• The importance of building self-awareness, self-confidence, and career assurance to become a successful A-tech.
• 
  
• 
  
• Documenting work in the bay (00:50:45)
• The importance of documenting work in the bay, using tools like PowerPoint and phone cameras to capture information and data.
• 
  
• 
  
• Commitment to learning (00:52:32)
• The commitment to learning and investing in professional development, both for shop owners and technicians, to build a culture of learning and keep people in the industry.
• 
  









Thanks to our Partners Shop-Ware and Delphi Technologies




Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com




Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com




Connect with the Podcast




-Join our Insider List: https://remarkableresults.biz/insider




-All books mentioned on our podcasts: https://remarkableresults.biz/books




-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom




-Buy Me a Coffee: https://www.buymeacoffee.com/carm




-The Aftermarket Radio Network: https://aftermarketradionetwork.com




-Special episode collections: https://remarkableresults.biz/collections










]]>3e5bf336-b789-4b23-82a1-3a7e129c222aThu, 25 May 2023 00:15:00 -040053:37falsebonusCareer Transition with Glen Forehand [E084]
46. Shop Ownership
47. Moving shop
48. Working a New Job
49. Deciding to Leave or Stay



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
50. Shop Ownership
51. Moving shop
52. Working a New Job
53. Deciding to Leave or Stay



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>f6c73bab-4400-4281-99cc-3386af9bebecWed, 24 May 2023 00:15:00 -040001:06:19falsefull8484Programming Q&A with Glen Forehand [E083]
54. Fear of Programming
55. Information Resources
56. Interfaces



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
57. Fear of Programming
58. Information Resources
59. Interfaces



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>ab341eb5-0102-4f38-9071-f1c9008c2644Wed, 17 May 2023 00:15:00 -040001:00:08falsefull8383Charging for Diagnostic Time or Charging for Training Time? [E082]
60. Charging for Diagnostic Time
61. Do you charge for research?
62. Specialization
63. Productivity



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
64. Charging for Diagnostic Time
65. Do you charge for research?
66. Specialization
67. Productivity



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>56b60f71-30a9-4255-8999-e30517863cceWed, 10 May 2023 00:15:00 -040001:28:10falsefull8282Dating Isn't Emotional Rehab with Margaret Light [E081]
68. Dating Isn't Emotional Rehab with Margaret Light



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
69. Dating Isn't Emotional Rehab with Margaret Light



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>bfe1b1d4-f9bb-4e57-91fb-b32e94681a73Wed, 03 May 2023 00:15:00 -040001:11:10falsefull8181Flat Out with the Flat Rate Master Mike Berg [E080]
70. Life Changing Event
71. Flat Rate Master YouTube Channel
72. Fiscal Responsibility
73. Mentoring
74. Personal Care



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
75. Life Changing Event
76. Flat Rate Master YouTube Channel
77. Fiscal Responsibility
78. Mentoring
79. Personal Care



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>bb401760-45a5-4fe5-a9ea-dfe32610c617Wed, 26 Apr 2023 00:15:00 -040038:44falsefull8080"Skydiving and Diagnostics, But Not at the Same Time" with Keith Perkins [E079]
80. Scan tools
81. People holding the scan tools
82. Die on the Hill you Train on
83. Skydiving and processes



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
84. Scan tools
85. People holding the scan tools
86. Die on the Hill you Train on
87. Skydiving and processes



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>3018e4aa-c47c-456f-851b-af97db273b40Wed, 19 Apr 2023 00:15:00 -040055:33falsefull7979Industry Cynicism with Zack McClain and Jeff Barnes [E078]
88. Thoughts of leaving the profession
89. Running the industry down, or blowing in way up (and out of proportion)
90. Is education the answer?
91. Reaching outside our echochamber



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
92. Thoughts of leaving the profession
93. Running the industry down, or blowing in way up (and out of proportion)
94. Is education the answer?
95. Reaching outside our echochamber



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>ae3e892b-8a9e-4bd9-996c-0163e0a31db7Wed, 12 Apr 2023 00:15:00 -040001:01:57falsefull7878Internet Access with Tanner Brandt [E077]
96. NASTF Meeting in March
97. Vehicle Security
98. Shop Internet Access
99. Shop Internet Networks



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
100. NASTF Meeting in March
101. Vehicle Security
102. Shop Internet Access
103. Shop Internet Networks



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>3183b2e4-1ac4-4577-8b14-7e376bb0303dWed, 05 Apr 2023 00:15:00 -040052:04falsefull7777The Benefit(s) of Fads [E076]
104. No...not fashion fads
105. Some examples of industry fads
106. Why fads make for better technicians



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
107. No...not fashion fads
108. Some examples of industry fads
109. Why fads make for better technicians



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>0d244090-acaf-47fa-a350-5a3cd2609a27Wed, 29 Mar 2023 00:15:00 -040027:03falsefull7676Remembering Steve Brotherton with Seth Thorson [E075]
110. Industry Stalwart Steve Brotherton recently passed away
111. He was well ahead of his time
112. His philosophy is still, and will continue to be, valid today
113. He has positively affected you, even if you don't know it.



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
114. Industry Stalwart Steve Brotherton recently passed away
115. He was well ahead of his time
116. His philosophy is still, and will continue to be, valid today
117. He has positively affected you, even if you don't know it.



Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>e39f9876-1187-4886-99a3-e25f68b0ba92Wed, 22 Mar 2023 00:15:00 -040041:23falsefull7575What is a Master Technician? With Bryan Pollack and Paul 'Scanner' Danner [E074]
118. What is a Master Technician?
119. Value of ASE
120. Practical Testing?
121. Charging to support a Master Technician



Thanks to our Parnter, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
122. What is a Master Technician?
123. Value of ASE
124. Practical Testing?
125. Charging to support a Master Technician



Thanks to our Parnter, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>d72e3ab5-3b0f-4d46-852a-74573a30353dWed, 15 Mar 2023 00:15:00 -040001:13:03falsefull7474Thoughts Culminated from the Last Couple Weeks [E073]
126. Danielle (wife) has been sick
127. Missing Vision KC
128. Medical System Disappointments
129. Network Can = Safety Net
130. Medical Industry Can Learn from Us
131. Cherish/Appreciate Time



The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
132. Danielle (wife) has been sick
133. Missing Vision KC
134. Medical System Disappointments
135. Network Can = Safety Net
136. Medical Industry Can Learn from Us
137. Cherish/Appreciate Time



The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>30979032-d422-491b-bf9b-b2eb4d764aa5Wed, 08 Mar 2023 00:15:00 -040044:10falsefull7373Economics and Statistics with Hunt Demarest [E072]
138. Lack of Study of basic economics and statistics
139. Reversion to the Mean
140. Simpson's Paradox
141. Inflation and Projecting Future Trends
142. Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast



The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
143. Lack of Study of basic economics and statistics
144. Reversion to the Mean
145. Simpson's Paradox
146. Inflation and Projecting Future Trends
147. Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast



The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>3ba39ba4-65ca-4b84-9bb6-828452ece5a5Wed, 01 Mar 2023 00:15:00 -040001:28:50falsefull7272Being a Black Technician: The Eric Dallas Story [E071]
148. Being a Black Technician
149. The Inspiration to Become a Mechanic
150. Changing Gears
151. Marketing the Industry
152. A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733]



The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
153. Being a Black Technician
154. The Inspiration to Become a Mechanic
155. Changing Gears
156. Marketing the Industry
157. A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733]



The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>617ece3b-4592-435b-a132-3426df1c249cWed, 22 Feb 2023 00:15:00 -040057:51falsefull7171Luck, Egocentric Bias, Gratitude (Luck Part Deux) [E070]
158. What is Egocentric bias ?
159. Underlying Cause of Bias
160. Gratitude for Health AND Success (even though Matt doesn't even know what success means)



The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
161. What is Egocentric bias ?
162. Underlying Cause of Bias
163. Gratitude for Health AND Success (even though Matt doesn't even know what success means)



The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>f5adb451-8bab-4ca3-af0a-dc2f7e7ae059Wed, 15 Feb 2023 00:15:00 -040017:39falsefull7070Contribution of Luck to Success [E069]
164. What is Success
165. Luck Examples in Matt's Life
166. NHL Players
167. Probabilities



The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
168. What is Success
169. Luck Examples in Matt's Life
170. NHL Players
171. Probabilities



The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>6da7afd8-5ca6-4e33-9f86-7639f1364ef2Wed, 08 Feb 2023 00:15:00 -040035:20falsefull6969From the Female Technician Perspective with Meg Lewis [E068]
172. Shop Talk
173. Entering the field as a woman
174. Trade school as a woman
175. Finding a job
176. Coworkers
177. Business Development Group
178. Female Impact: Getting Through [RR 549]



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]]>
179. Shop Talk
180. Entering the field as a woman
181. Trade school as a woman
182. Finding a job
183. Coworkers
184. Business Development Group
185. Female Impact: Getting Through [RR 549]



The show is sponsored by NAPA Auto Care napaautocare.com

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]]>be651bac-8740-41aa-a9d8-1663158cbd16Wed, 01 Feb 2023 00:15:00 -040050:11falsefull6868Scattered Ideas with Richard Falco [E067]
186. Documentaries
187. MasterChef
188. Training vs Experience



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]]>
189. Documentaries
190. MasterChef
191. Training vs Experience



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]]>afd372d5-0dd7-4138-9fc6-237a694f5fb4Wed, 25 Jan 2023 00:15:00 -040055:54falsefull6767Skynet [ChatGPT] in Auto Repair with Sean Tipping [E066]
192. Skynet [ChatGPT] in Auto Repair with Sean Tipping



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193. Skynet [ChatGPT] in Auto Repair with Sean Tipping



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]]>79debdae-dec8-4c46-8188-8d4ba4ddbc3eWed, 18 Jan 2023 00:15:00 -040058:22falsefull6666Sunday Sports [E065]* Touchdown!!!

* Another Touchdown!

* Sequence of Events

* Humility

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]]>* Touchdown!!!

* Another Touchdown!

* Sequence of Events

* Humility

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]]>1038c2d2-f0c4-4737-8cdb-c70de48fb51cWed, 11 Jan 2023 00:15:00 -040021:07falsefull65652023 Outlook [E064]* Recession proof?

* Lessons from COVID

* Equations and Systems

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]]>* Recession proof?

* Lessons from COVID

* Equations and Systems

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]]>f1e1753a-4500-4893-99ab-8566cb8f40ebWed, 04 Jan 2023 00:15:00 -040018:44falsefull6464The Godfather Movie with Carm and Tracy Capriotto [E063]
194. It's nothing personal, it's only business- removing emotion out of the equation but think logically. It's not an excuse to do something wrong.
195. Vito plays the long game and is brilliant at networking. He start these relationships with people by maybe doing something to help them out. Friendships and family and loyalty and favors and honor and respect council, help support, be in my debt.
196. In the automotive industry, you serve people by servicing vehicles- what is the big picture?
197. 5 families- competed with each other but respect each other and were symbiotic. The same enemy was the government. 
198. Some people will never be your clientele for whatever reason- you can’t be everything to everyone. Vito did not want to get into the narcotic business because it didn’t fit his morals.  
199. Leadership- do you earnestly thank your employees?
200. Run your business like a business but as a real person
201. Who is your accountability partner?



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]]>
202. It's nothing personal, it's only business- removing emotion out of the equation but think logically. It's not an excuse to do something wrong.
203. Vito plays the long game and is brilliant at networking. He start these relationships with people by maybe doing something to help them out. Friendships and family and loyalty and favors and honor and respect council, help support, be in my debt.
204. In the automotive industry, you serve people by servicing vehicles- what is the big picture?
205. 5 families- competed with each other but respect each other and were symbiotic. The same enemy was the government. 
206. Some people will never be your clientele for whatever reason- you can’t be everything to everyone. Vito did not want to get into the narcotic business because it didn’t fit his morals.  
207. Leadership- do you earnestly thank your employees?
208. Run your business like a business but as a real person
209. Who is your accountability partner?



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]]>97654eaf-be6a-47b5-a2ab-cfa5b719526eWed, 28 Dec 2022 00:15:00 -040049:35falsefull6363Analyzing Inductors with Pico 7 [E062]
210. Downloading Pico 7 from www.picoauto.com
211. Setting up Demo Mode
212. Walking Through Inductor Voltage Analysis
213. Walking Through Inductor Current Analysis



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]]>
214. Downloading Pico 7 from www.picoauto.com
215. Setting up Demo Mode
216. Walking Through Inductor Voltage Analysis
217. Walking Through Inductor Current Analysis



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]]>c4084853-1034-4139-a115-1fcf2d167783Wed, 21 Dec 2022 00:15:00 -040026:54falsefull6262Coffee Talk with Dutch Silverstein [E061]
218. Expectations
219. Social Constructs
220. Ownership (possessions)
221. Respect
222. Accountability



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]]>
223. Expectations
224. Social Constructs
225. Ownership (possessions)
226. Respect
227. Accountability



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]]>8518a1a0-6786-453a-91d4-d8b05731e474Wed, 14 Dec 2022 00:15:00 -040046:52falsefull6161Uncovering Unsung Peers (and Heroes) with Tanner Brandt [E060]
228. Beta Testers
229. OE aftermarket boosters
230. Techs, not enough people know about
231. Tool manufacturer support staff



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]]>
232. Beta Testers
233. OE aftermarket boosters
234. Techs, not enough people know about
235. Tool manufacturer support staff



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]]>1d1be65b-e6a6-4d8c-8c9e-d11e8e2250b2Wed, 07 Dec 2022 00:15:00 -040001:12:46falsefull6060Seller BewareHERE Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Show Notes:
• Succession plan for Riverside Automotive- Matt buys out the current owner
• Salesman stops into the shop offering consultation work (not automotive based)- consultant comes the next week looking into receipts and paperwork. Tells the owner his accountant is doing a poor job and asks what their ballpark agreement for sale price tag is. Immediately tells the owner it is priced too low and he could write a check for him today for more. Also adds in a scare tactic with IRS and 'gift tax.' Explains his team could get this deal done for around $40,000
• Hunt Demarest- aggressive salespeople will pray on the owner's goals, insecurities and dreams with pressure behind it.
• The importance of valuations from someone that is versed in the automotive industry.
• Seller and buyer have to be on the same page with transparent communication
• What is your relationship with your banker?
• Be mindful of the opinions you are getting and who you are sharing information with



Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>HERE Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Show Notes:
• Succession plan for Riverside Automotive- Matt buys out the current owner
• Salesman stops into the shop offering consultation work (not automotive based)- consultant comes the next week looking into receipts and paperwork. Tells the owner his accountant is doing a poor job and asks what their ballpark agreement for sale price tag is. Immediately tells the owner it is priced too low and he could write a check for him today for more. Also adds in a scare tactic with IRS and 'gift tax.' Explains his team could get this deal done for around $40,000
• Hunt Demarest- aggressive salespeople will pray on the owner's goals, insecurities and dreams with pressure behind it.
• The importance of valuations from someone that is versed in the automotive industry.
• Seller and buyer have to be on the same page with transparent communication
• What is your relationship with your banker?
• Be mindful of the opinions you are getting and who you are sharing information with



Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>b4e50150-01f1-4fb1-9ffe-cacb371d4b18Thu, 01 Dec 2022 00:15:00 -040043:12falsebonusOverclaiming [E059]
236. Household phenomena translating to workplace
237. Overclaiming
238. Task perceptions
239. Leadership dilemma



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]]>
240. Household phenomena translating to workplace
241. Overclaiming
242. Task perceptions
243. Leadership dilemma



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Email Matt: mattfanslowpodcast@gmail.com

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]]>161f483e-3b99-4f3e-adcf-70d479fa1147Wed, 30 Nov 2022 00:15:00 -040014:09falsefull5959Relationships 101 with Margaret Light [E058]
244. 41% of first marriages end in divorce, 60% of second marriages end in divorce, and 73% of third marriages end in divorce.
245. Up to 70% of divorces are initiated by the wife, and when in a couple, the wife is college educated, that number drops and jumps to up to 90% of divorces initiated by the wife.
246. Who regrets a divorce after it happens? 39% of men regret a divorce compared to only 27% of women.
247. Most couples are waiting too long to seek some type of help with their marriage.
248. Divorce men are 2.5 times more likely than married men to commit suicide and 8 times more likely to commit suicide than divorced women.
249. 66% of men name their wives as their primary social support, 21% name friends, and 10% say they have no one at all.
250. 4 communication patterns that tend to lead to divorce- eye rolls are a symptom of contempt, criticism, defensiveness, and stonewalling
251. The first 3 minutes of a conversation dictate the rest of the conversation, how well or how poorly that goes.
252. Couples in unhappy relationships spend all their time looking at the other person and not enough time looking at themselves.
253. You have two different people in a relationship with two different sets of thoughts and feelings, and needs. It is possible for one person in that relationship to feel good about the relationship and think everything's okay or good enough, and it is possible for the other person to be downright miserable.
254. Imagine the most recent fight you had with your spouse or negative interaction- if you remove yourself from that scenario and were to put someone else in your place, and it was like you were watching a movie, how would you feel towards that person who's playing you? Would you like what you see? Could you stand by those actions? What are the parts of what they're saying that are true?



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]]>
255. 41% of first marriages end in divorce, 60% of second marriages end in divorce, and 73% of third marriages end in divorce.
256. Up to 70% of divorces are initiated by the wife, and when in a couple, the wife is college educated, that number drops and jumps to up to 90% of divorces initiated by the wife.
257. Who regrets a divorce after it happens? 39% of men regret a divorce compared to only 27% of women.
258. Most couples are waiting too long to seek some type of help with their marriage.
259. Divorce men are 2.5 times more likely than married men to commit suicide and 8 times more likely to commit suicide than divorced women.
260. 66% of men name their wives as their primary social support, 21% name friends, and 10% say they have no one at all.
261. 4 communication patterns that tend to lead to divorce- eye rolls are a symptom of contempt, criticism, defensiveness, and stonewalling
262. The first 3 minutes of a conversation dictate the rest of the conversation, how well or how poorly that goes.
263. Couples in unhappy relationships spend all their time looking at the other person and not enough time looking at themselves.
264. You have two different people in a relationship with two different sets of thoughts and feelings, and needs. It is possible for one person in that relationship to feel good about the relationship and think everything's okay or good enough, and it is possible for the other person to be downright miserable.
265. Imagine the most recent fight you had with your spouse or negative interaction- if you remove yourself from that scenario and were to put someone else in your place, and it was like you were watching a movie, how would you feel towards that person who's playing you? Would you like what you see? Could you stand by those actions? What are the parts of what they're saying that are true?



The show is sponsored by NAPA Auto Care napaautocare.com

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Email Matt: mattfanslowpodcast@gmail.com

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]]>4742cfce-fa4b-4bc0-91d7-cd10dfd3d158Wed, 23 Nov 2022 00:15:00 -040053:53falsefull5858The Lead Technician with Jeff Barnes [E057]
266. Definitions of the Position
267. Plate Spinning
268. Processes
269. Leadership
270. Letting Technicians Fail



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]]>
271. Definitions of the Position
272. Plate Spinning
273. Processes
274. Leadership
275. Letting Technicians Fail



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]]>25549a77-856f-48b5-9a01-cc91918b7798Wed, 16 Nov 2022 00:15:00 -040053:55falsefull5757Stories of Forgiveness with Bryan Pollock and Paul Danner [E056]
276. Getting Blindsided
277. Keeping a Level Head
278. Shielding Children
279. The Power of Forgiving
280. The Reward Forgiving Can Grant



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]]>
281. Getting Blindsided
282. Keeping a Level Head
283. Shielding Children
284. The Power of Forgiving
285. The Reward Forgiving Can Grant



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]]>f12706a6-8390-4ffb-be0e-f9cf96ef1d04Wed, 09 Nov 2022 00:15:00 -040001:05:58falsefull5656Time [E055]* AAPEX Technician of the Year

* Article for AAPEX Magazine

* Value of Time

* ...maybe a little physics of time...

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]]>* AAPEX Technician of the Year

* Article for AAPEX Magazine

* Value of Time

* ...maybe a little physics of time...

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]]>1e1aef63-4ad5-45be-b6d9-887ebbba0c46Wed, 02 Nov 2022 00:15:00 -040027:37falsefull5555Thermal Imaging Cameras with Tanner Brandt [E054]
286. Cameras We're Using
287. Important TIC specs
288. Common Uses for TICs
289. Not so Common Uses for TICs



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]]>
290. Cameras We're Using
291. Important TIC specs
292. Common Uses for TICs
293. Not so Common Uses for TICs



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]]>d739e0da-8378-429c-b430-50710c069f26Wed, 26 Oct 2022 00:15:00 -040054:06falsefull5454What Does It Take To Become An Expert? [E053]* 10,000 Hours

* Work Environment

* Valid Feedback

* Networking!!!!!

* Comfort Zone

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]]>* 10,000 Hours

* Work Environment

* Valid Feedback

* Networking!!!!!

* Comfort Zone

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]]>48f63cc5-9386-469e-9251-0ee82519b426Wed, 19 Oct 2022 00:15:00 -040022:55falsefull5353What We Can Learn from Kid Poker [E052]
294. Who is Daniel Negreanu
295. Get Knocked Down, Get Back Up
296. Evolution of Knowledge
297. Respect Forefathers
298. Learn from the New Guard
299. Honesty, humility, modesty.



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]]>
300. Who is Daniel Negreanu
301. Get Knocked Down, Get Back Up
302. Evolution of Knowledge
303. Respect Forefathers
304. Learn from the New Guard
305. Honesty, humility, modesty.



The show is sponsored by NAPA Auto Care napaautocare.com

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]]>39ac7e98-08c0-4841-8b44-72589515aab2Wed, 12 Oct 2022 00:15:00 -040029:12falsefull5252The Scoop on Scopes with Haakan Light [E051]Show Notes:
• What is an oscilloscope
• Why use an oscilloscope
• Features of oscilloscopes
• What are some essential scope specs
• Advice on scope use



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]]>Show Notes:
• What is an oscilloscope
• Why use an oscilloscope
• Features of oscilloscopes
• What are some essential scope specs
• Advice on scope use



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]]>7cae54b2-6145-4f96-8a51-e34b83967471Wed, 05 Oct 2022 00:15:00 -040001:25:40falsefull5151There is a Dr. in the House with Dr. Jamie Jackish [E050]Matt Fanslow Compares Work in the Bays, specifically Diagnostics to Health Care with Dr. Jamie Jackish
• Do they have a diagnostic machine
• Continuous learning
• Skill gaps and education
• Analysis parallels



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]]>Matt Fanslow Compares Work in the Bays, specifically Diagnostics to Health Care with Dr. Jamie Jackish
• Do they have a diagnostic machine
• Continuous learning
• Skill gaps and education
• Analysis parallels



The show is sponsored by NAPA Auto Care napaautocare.com

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Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>495bba5f-c010-462e-adfb-4518f2a33952Wed, 28 Sep 2022 00:15:00 -040057:07falsefull5050Automotive Technician Suicide with Margaret Light [E049]
306. Auto Technicians in a group with higher rates of suicide
307. Warning signs of thoughts leading up to suicidal thoughts
308. Triggers for the path to suicidal thoughts
309. What you can do if you are having thoughts
310. What you can do for someone that may be having thoughts
311. 988 has been designated as the new three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (now known as the 988 Suicide & Crisis Lifeline), and is now active across the United States. https://988lifeline.org
312. https://holdmyguns.org/



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Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
313. Auto Technicians in a group with higher rates of suicide
314. Warning signs of thoughts leading up to suicidal thoughts
315. Triggers for the path to suicidal thoughts
316. What you can do if you are having thoughts
317. What you can do for someone that may be having thoughts
318. 988 has been designated as the new three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (now known as the 988 Suicide & Crisis Lifeline), and is now active across the United States. https://988lifeline.org
319. https://holdmyguns.org/



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Email Matt: mattfanslowpodcast@gmail.com

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]]>a3801310-1b51-4e9f-843d-f8e951c91297Wed, 21 Sep 2022 00:15:00 -040051:46falsefull4949Employee Motivation with Sean Tipping [E048]The show is sponsored by NAPA Auto Care napaautocare.com

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]]>The show is sponsored by NAPA Auto Care napaautocare.com

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Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>f29717d6-15c7-458d-9013-4345ac502b40Wed, 14 Sep 2022 00:15:00 -040055:34falsefull4848Benefits To and From Hiring Veterans with Scott Shotton and Brandon Dills [E047]
320. Attributes of military veterans
321. Your business culture to support veterans and maybe everyone



The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>
322. Attributes of military veterans
323. Your business culture to support veterans and maybe everyone



The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>4f53b653-6712-4f9a-be0b-e1de0dc041f8Wed, 07 Sep 2022 00:15:00 -040055:39falsefull4747Dutch Silverstein - Straight Talk to Technicians - Part 2 [E046]Dutch Silverstein - Straight Talk to Technicians - Part 2




The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>Dutch Silverstein - Straight Talk to Technicians - Part 2




The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>55c19df8-0356-4f1a-98f1-471812b17a27Wed, 31 Aug 2022 00:15:00 -040001:14:40falsefull4646Numbers Don’t Lie, They Also Don’t Tell the TruthWatch the Episode on YouTube

Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast

Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast

Key Talking Points
• What REALLY contributes to production?
• Simpson Paradox
• Simon Sinec points out that Navy Seal teams value Trustworthiness far, far more than Performance.  VIDEO HERE 
• Tech productivity is one of the most important aspects of business, but how can these numbers skew what that employee is really doing (helping others, sharing duties outside of production, etc.)
• Are there some numbers or metrics that actually can look too good, which could cause an issue for growth or retention
• Numbers don’t lie, but sometimes can be misleading. Do your numbers match up with what you are trying to do with the business?
• You have to have your head up and eyes wide open to make sure you can identify the "doers" in your group. 
• Do you have a scorecard for success for your technicians?
• Pay plans; incentive greatness
• Who are your ‘support people' to contribute and make the whole picture better
• Culture is contagious
• Training when hiring-
• Weaknesses- be honest with eachother
• Fine balance- profitability aspect, you can’t have a shop full of unicorns
• Removing obstacles



Connect with the Podcast

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>Watch the Episode on YouTube

Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast

Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast

Key Talking Points
• What REALLY contributes to production?
• Simpson Paradox
• Simon Sinec points out that Navy Seal teams value Trustworthiness far, far more than Performance.  VIDEO HERE 
• Tech productivity is one of the most important aspects of business, but how can these numbers skew what that employee is really doing (helping others, sharing duties outside of production, etc.)
• Are there some numbers or metrics that actually can look too good, which could cause an issue for growth or retention
• Numbers don’t lie, but sometimes can be misleading. Do your numbers match up with what you are trying to do with the business?
• You have to have your head up and eyes wide open to make sure you can identify the "doers" in your group. 
• Do you have a scorecard for success for your technicians?
• Pay plans; incentive greatness
• Who are your ‘support people' to contribute and make the whole picture better
• Culture is contagious
• Training when hiring-
• Weaknesses- be honest with eachother
• Fine balance- profitability aspect, you can’t have a shop full of unicorns
• Removing obstacles



Connect with the Podcast

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>5876103a-153f-4537-a4b3-dfdfd26d8ad2Thu, 25 Aug 2022 00:15:00 -040001:00:42falsebonusURABUS or SUBARU - Forward or Backward with Pedro de La Torre [E045]URABUS or SUBARU - Forward or Backward with Pedro de La Torre

Notes:

• Mobile Diagnostics
• EEPROM
• Subaru Cam Learned Values
• Pedro's Upcoming Webinar with a Solution
• Classes and Networking



The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>URABUS or SUBARU - Forward or Backward with Pedro de La Torre

Notes:

• Mobile Diagnostics
• EEPROM
• Subaru Cam Learned Values
• Pedro's Upcoming Webinar with a Solution
• Classes and Networking



The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>b679a302-3d10-418b-a2f5-01fa20f602b1Wed, 24 Aug 2022 00:15:00 -040054:04falsefull4545Control What You Can Control with Haakan Light [E044]Control What You Can Control with Haakan Light Recorded at the 2022 NAPA Expo

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>Control What You Can Control with Haakan Light Recorded at the 2022 NAPA Expo

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>ac1ba82c-7a41-4a77-8c9b-8a8b3cc8e404Wed, 17 Aug 2022 00:15:00 -040042:48falsefull4444Hypocrisy: Check Yourself, Before You Wreck Yourself - Matt FanslowIt seems like the hot topic of late is customer service. Businesses are short-staffed… and everyone is asking for customers to be patient. But what happens when something goes wrong? How does that business handle that situation? How does the customer react? I'm joined by another network show host, Matt Fanslow. We discuss the hypocrisy that exists when a business owner is now the customer. Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Key Talking Points

• As a business owner, can you put the shoe on the other foot when you are the customer?
• The efficiency of motion- moving with purpose
• Matt's daughter as a waitress- looking at every table as an opportunity to make money on tips
• Be transparent and observant
• Coming soon: Godfather Episode!



Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today's partners:

       

Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.



More Time. More Profit. Transform your shop at getshopware.com/carm



]]>It seems like the hot topic of late is customer service. Businesses are short-staffed… and everyone is asking for customers to be patient. But what happens when something goes wrong? How does that business handle that situation? How does the customer react? I'm joined by another network show host, Matt Fanslow. We discuss the hypocrisy that exists when a business owner is now the customer. Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Key Talking Points

• As a business owner, can you put the shoe on the other foot when you are the customer?
• The efficiency of motion- moving with purpose
• Matt's daughter as a waitress- looking at every table as an opportunity to make money on tips
• Be transparent and observant
• Coming soon: Godfather Episode!



Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today's partners:

       

Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.



More Time. More Profit. Transform your shop at getshopware.com/carm



]]>be0d1c40-bd3b-4b45-8573-88ce2f3f4344Fri, 12 Aug 2022 00:15:00 -040032:33falsebonusTechnican Pay, Tools and Taxes with Hunt Demarest [E043]Technician Pay, Tools, and Taxes with Hunt Demarest
• Technicians want to know how their personal taxes and tools purchased for work are managed on your tax return.
• Flat Rate vs. Salary + Incentives
• Tax consequences



Listen To Business By the Numbers Podcast with Hunt Demarest HERE.

Hunt's Company Paar Melis and Associates – Accountants Specializing in Automotive Repair

Visit us Online : www.paarmelis.com

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>Technician Pay, Tools, and Taxes with Hunt Demarest
• Technicians want to know how their personal taxes and tools purchased for work are managed on your tax return.
• Flat Rate vs. Salary + Incentives
• Tax consequences



Listen To Business By the Numbers Podcast with Hunt Demarest HERE.

Hunt's Company Paar Melis and Associates – Accountants Specializing in Automotive Repair

Visit us Online : www.paarmelis.com

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>69108ee9-adf8-4a83-aa8b-a8803186b753Wed, 10 Aug 2022 00:15:00 -040052:39falsefull4343Matt With Lester Kovacs from Dorman at NAPA Expo [E042]With Lester Kovacs from Dorman at NAPA Expo 2022

Lester Kovacs is Director of Ideation at Dorman. He has spent 18 years at Dorman.

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>With Lester Kovacs from Dorman at NAPA Expo 2022

Lester Kovacs is Director of Ideation at Dorman. He has spent 18 years at Dorman.

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>5b1781f3-b514-4c5a-86a4-69923cf49101Wed, 03 Aug 2022 00:15:00 -040037:27falsefull4242Ron Capps: Two Time World Champion NHRA Driver Turned Team OwnerWatch the Video: HERE We are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it’s like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It’s all about his team and the processes and procedures.

Established in 2021, Ron Capps Motorsports is a single-car NHRA Funny Car team owned and operated by reigning and two-time world champion Ron Capps. Headquartered in Brownsburg, Ind., the team will make its on-track debut in 2022 and will compete on the 22-race NHRA Camping World Drag Racing Series circuit thanks to the support of NAPA AUTO PARTS. Capps, who serves as both the owner and driver of his namesake operation, is the second-winningest Funny Car pilot in NHRA history, with 67 wins in the category and 68 overall (1 Top Fuel). The 2022 NHRA season marks Capps’ 28th year competing in the sport’s professional ranks.

• Category: NHRA Funny Car
• Sponsor/car: NAPA AUTO PARTS
• Crew chief: Dean ‘Guido’ Antonelli, John Medlen
• Career best points finish: 1st (2016, 2021)
• Career event titles: 68 (Funny Car: 67; Top Fuel: 1)
• Career final rounds: 131 (Funny Car: 129; Top Fuel: 2)
• Career No. 1 qualifying positions: 29
• Career best elapsed time: 3.837 secs, (Reading, 2019)
• Career best speed: 339.28 mph (Reading, 2019)

On the Internet: twitter.com/RonCapps28, facebook.com/RonCappsFC, Instagram.com/RonCapps28, NAPAonline.com, NHRA

Key Talking Points

• What people forget- NAPA isn’t a chain or a franchise; it is owned by people in your neighborhood.
• His dad was a dealer technician- he was his dad's mechanical assistant 
• Told team owner last September he wasn’t coming back- Announced the launch of his own team, Ron Capps Motorsports, in December 2021. The team, with Capps serving as owner-driver, made its NHRA debut in 2022
• 2022 marks Capps’ 28th season competing professionally in the NHRA (first event: Phoenix, 1995)
• One of 17 drivers in NHRA history to have claimed a win in both the Top Fuel and Funny Car categories
• “I was in my mom’s belly at my first race,” he says, adding his mom, Betty, met his dad, John, at a drag race.
• “I’ll never forget when I was at the Denver airport going up an escalator, and a woman at least 80 was coming down,” he recalls. “As she came closer, she started singing the ‘NAPA Know How’ song and was shaking her head as we do in the commercials
• “You can’t win the Kentucky Derby on a mule.”
• Intrigued by hearing the stories of NAPA Auto Care people and fans while attending events and networking 
• Hired his world championship team to join him- the manager is critical and the trust to let the team members do what they need to do with processes and procedures. There is a team goal to be successful. 
• Advice for son- get a basic business degree
• Behind the scenes before a race- sponsor event (like indoor go carting, top golf, dinners etc)
• 8 crew members take apart an engine and put it back together in 33 minutes. 11,000 horsepower
• 300 mph+ in a quarter mile
• 0 to 100mph in 7/10 of a second in 60 ft
• His wife is involved in the business- invoices, insurance, etc
• “Crash course to be an owner…but you can do it.”



Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today's partner:

Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
Watch the Video: HERE We are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it’s like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It’s all about his team and the processes and procedures.
Established in 2021, Ron Capps Motorsports is a single-car NHRA Funny Car team owned and operated by reigning and two-time world champion Ron Capps. Headquartered in Brownsburg, Ind., the team will make its on-track debut in 2022 and will compete on the 22-race NHRA Camping World Drag Racing Series circuit thanks to the support of NAPA AUTO PARTS. Capps, who serves as both the owner and driver of his namesake operation, is the second-winningest Funny Car pilot in NHRA history, with 67 wins in the category and 68 overall (1 Top Fuel). The 2022 NHRA season marks Capps’ 28th year competing in the sport’s professional ranks.
• Category: NHRA Funny Car
• Sponsor/car: NAPA AUTO PARTS
• Crew chief: Dean ‘Guido’ Antonelli, John Medlen
• Career best points finish: 1st (2016, 2021)
• Career event titles: 68 (Funny Car: 67; Top Fuel: 1)
• Career final rounds: 131 (Funny Car: 129; Top Fuel: 2)
• Career No. 1 qualifying positions: 29
• Career best elapsed time: 3.837 secs, (Reading, 2019)
• Career best speed: 339.28 mph (Reading, 2019)

On the Internet: twitter.com/RonCapps28, facebook.com/RonCappsFC, Instagram.com/RonCapps28, NAPAonline.com, NHRA
Key Talking Points
• What people forget- NAPA isn’t a chain or a franchise; it is owned by people in your neighborhood.
• His dad was a dealer technician- he was his dad's mechanical assistant 
• Told team owner last September he wasn’t coming back- Announced the launch of his own team, Ron Capps Motorsports, in December 2021. The team, with Capps serving as owner-driver, made its NHRA debut in 2022
• 2022 marks Capps’ 28th season competing professionally in the NHRA (first event: Phoenix, 1995)
• One of 17 drivers in NHRA history to have claimed a win in both the Top Fuel and Funny Car categories
• “I was in my mom’s belly at my first race,” he says, adding his mom, Betty, met his dad, John, at a drag race.
• “I’ll never forget when I was at the Denver airport going up an escalator, and a woman at least 80 was coming down,” he recalls. “As she came closer, she started singing the ‘NAPA Know How’ song and was shaking her head as we do in the commercials
• “You can’t win the Kentucky Derby on a mule.”
• Intrigued by hearing the stories of NAPA Auto Care people and fans while attending events and networking 
• Hired his world championship team to join him- the manager is critical and the trust to let the team members do what they need to do with processes and procedures. There is a team goal to be successful. 
• Advice for son- get a basic business degree
• Behind the scenes before a race- sponsor event (like indoor go carting, top golf, dinners etc)
• 8 crew members take apart an engine and put it back together in 33 minutes. 11,000 horsepower
• 300 mph+ in a quarter mile
• 0 to 100mph in 7/10 of a second in 60 ft
• His wife is involved in the business- invoices, insurance, etc
• “Crash course to be an owner…but you can do it.”


Connect with the Podcast:
Aftermarket Radio Network
Subscribe on YouTube
Visit us on the Web
Follow on Facebook
Become an Insider
Buy me a coffee
Important Books
Check out today's partner:
Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com


]]>c3f01108-e654-4a03-a114-21d86a502545Tue, 02 Aug 2022 00:15:00 -040047:45falsebonusWe are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it’s like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It’s all about his team and the processes and procedures. remarkableresults.biz/e767Why Aren't We Mimicking Other Skilled Trades for Apprentices [E041]Why Aren't We Mimicking Other Skilled Trades for Apprentices?
Talking Points:
• Attrition of apprentices
• No taking newbies under wings
• Other skilled trades have a historical culture
• They succeed, WE succeed.


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>Why Aren't We Mimicking Other Skilled Trades for Apprentices?
Talking Points:
• Attrition of apprentices
• No taking newbies under wings
• Other skilled trades have a historical culture
• They succeed, WE succeed.


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>25fdb5e9-5720-4bbc-8b78-9bf8fd0e01dcWed, 27 Jul 2022 00:15:00 -040020:47falsefull4141Keyed Up About the Keys to Key with Andrew Sexton [E040]Keyed Up About the Keys to Key with Andrew Sexton, DLC Key Programming. We are talking about :
• Key Cutting
• Immobilizer diagnostics
• EEPROM


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
]]>Keyed Up About the Keys to Key with Andrew Sexton, DLC Key Programming. We are talking about :
• Key Cutting
• Immobilizer diagnostics
• EEPROM


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
]]>8b411184-a98f-4db8-a424-9a352897d06dWed, 20 Jul 2022 00:15:00 -040001:10:03falsefull4040Technicians Communicating With Clients [E039]Technicians Communicating With Clients
Clients provide us with our livelihoods
Our image
Know, Like, and Trust
Appreciate and respect clients
The show is sponsored by NAPA Auto Care napaautocare.com


NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>Technicians Communicating With Clients
Clients provide us with our livelihoods
Our image
Know, Like, and Trust
Appreciate and respect clients
The show is sponsored by NAPA Auto Care napaautocare.com


NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>51266893-1052-46b3-ae13-2d5dd5bc3705Wed, 13 Jul 2022 00:15:00 -040022:32falsefull3939Economics with Dr. Joshua Rosenbloom [E038]Economics with Dr. Joshua Rosenbloom
• What kind of service are we
• What competitive market are we in
• What are the advantages of knowing
• Use of game theory to predict outcomes


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>Economics with Dr. Joshua Rosenbloom
• What kind of service are we
• What competitive market are we in
• What are the advantages of knowing
• Use of game theory to predict outcomes


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>b9d507f9-980b-496a-b7a5-25d51df49ac8Wed, 06 Jul 2022 00:15:00 -040056:29falsefull3838Observations from a Family Vacations [E037]Observations from a Family Vacations
• Time...our most valuable possession/commodity
• Keep our eyes and ears open for lessons
• Can you turn tables or put the shoe on the other foot?
• Being a consumer sometimes sucks, what are you doing about it?


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>Observations from a Family Vacations
• Time...our most valuable possession/commodity
• Keep our eyes and ears open for lessons
• Can you turn tables or put the shoe on the other foot?
• Being a consumer sometimes sucks, what are you doing about it?


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>63f0b2bc-6291-47be-97f2-8c700f9f92d2Wed, 29 Jun 2022 00:15:00 -040029:53falsefull3737Over Romanticizing the Diagnostic Process with Paul Danner [E036]Over Romanticizing the Diagnostic Process with Paul Danner
• Over complicating testing
• Down and dirty testing often is more efficient
• Raising up the profession
• Importance of learning the basics and applying them


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>Over Romanticizing the Diagnostic Process with Paul Danner
• Over complicating testing
• Down and dirty testing often is more efficient
• Raising up the profession
• Importance of learning the basics and applying them


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>93bd8eab-0484-42c7-818d-67657f79883eWed, 22 Jun 2022 00:15:00 -040001:11:33falsefull3636Overcoming the Loss of a Child: Finding a Silver Lining [E035]Overcoming the Loss of a Child: Finding a Silver Lining
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>Overcoming the Loss of a Child: Finding a Silver Lining
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE




]]>7a17086e-b9c6-46d0-92e4-fcc7275a43b1Wed, 15 Jun 2022 00:15:00 -040047:02falsefull3535Flashlight Diagnostics with Tanner Brandt [E034]Flashlight Diagnostics with Tanner Brandt
• Open your damn eyes!
• Visual inspections far too often...err...overlooked... almost an oxymoron
• A/C system sight glass???
• Invest in flashlights
• Is the idea of a visual inspection too narrow


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
]]>Flashlight Diagnostics with Tanner Brandt
• Open your damn eyes!
• Visual inspections far too often...err...overlooked... almost an oxymoron
• A/C system sight glass???
• Invest in flashlights
• Is the idea of a visual inspection too narrow


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
]]>a37631a1-8711-4885-852c-ee621295c1d7Wed, 08 Jun 2022 00:15:00 -040059:50falsefull3434The Value of Exit InterviewsWe’re talking Exit interviews. Some shop owners do them religiously. Some don’t want to face the music. Some don’t know what to do in an exit interview. Is it a smart time not to burn a bridge? Is there a format to follow? We are going to attempt to answer these questions and more in today’s Town Hall Academy. You can learn a lot about yourself and your company in exit interviews.Watch the Episode on YouTube


Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HEREMatt Fanslow Podcast: Diagnosing the Aftermarket A to Z


• Chris Cotton, AutoFix Auto Shop Coaching and the Chris Cotton Weekly Blitz PodcastKey Talking Points
• Think of it as information gathering.  We think nothing of gathering information to go about repairing a vehicle, be it a customer interview, service information search, or data collection via a scan tool or scope, or meter.  It's getting more and more common to ask clients for reviews.  We want good reviews on our sites, or on Google or Facebook and we want bad reviews to go to us immediately so they can be rectified and hopefully earn a "good" review.
• 
  
• 
  
• People leave people, not companies
• 
  
• 
  
• Winning sports team- winning is a salve for everything
• 
  
• 
  
• If a soon-to-be or former employee just doesn't want to talk to you about their time with you, it may be a sign that your "open door policy" isn't nearly as open as you thought.
• 
  
• 
  
• Your role in an exit interview, as the owner or manager, is to shut up and listen.  Ask questions.  The only statements you really should be making is maybe clearing up real misunderstandings, earnestly asking questions, and thanking them for their time with you working AND talking to you. 
• 
  
• 
  
• Take the information and try very hard to look at it purely at face value, and then after a day or two or a week, come back to it and try to put yourself in their shoes/boots and read between the lines.  Don't let your imagination get too crazy, but with those two perspectives, you should be able to extract information that is true and applicable to improving your business and work environment.
• 
  
• 
  
• There are not enough exit interviews done
• 
  
• 
  
• We value customer reviews why not employees on an exit interview
• 
  
• 
  
• The company should have a formal policy regarding exit interviewing. Must have a policy and or procedure. The same list of questions for all departing employees etc....
• 
  
• 
  
• Not emotional.....hard part about smaller businesses is that the direct report usually does the interview, if at all possible have a neutral party conduct the interview, you can even outsource it if it fits in your budget to do so 
• 
  
• 
  
• if you think of this in marketing terms this is a retention tool, not an acquisition tool. You need to listen to the employees as they leave and then think about your current employees, how can you use the information gathered in order to keep the employees you have
• 
  
• 
  
• top 2 reasons for leaving repair shops is lack of accountability and employee not knowing what their future holds/training plan or lack of one.
• 
  


Connect with the Podcast


Aftermarket Radio Network


Subscribe on YouTube


Visit us on the Web


Follow on Facebook


Become an Insider


Buy me a coffee


Important Books


Check out today's partners:




More Time. More Profit. Shop-Ware Shop Management getshopware.com


]]>We’re talking Exit interviews. Some shop owners do them religiously. Some don’t want to face the music. Some don’t know what to do in an exit interview. Is it a smart time not to burn a bridge? Is there a format to follow? We are going to attempt to answer these questions and more in today’s Town Hall Academy. You can learn a lot about yourself and your company in exit interviews.Watch the Episode on YouTube


Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HEREMatt Fanslow Podcast: Diagnosing the Aftermarket A to Z


• Chris Cotton, AutoFix Auto Shop Coaching and the Chris Cotton Weekly Blitz PodcastKey Talking Points
• Think of it as information gathering.  We think nothing of gathering information to go about repairing a vehicle, be it a customer interview, service information search, or data collection via a scan tool or scope, or meter.  It's getting more and more common to ask clients for reviews.  We want good reviews on our sites, or on Google or Facebook and we want bad reviews to go to us immediately so they can be rectified and hopefully earn a "good" review.
• 
  
• 
  
• People leave people, not companies
• 
  
• 
  
• Winning sports team- winning is a salve for everything
• 
  
• 
  
• If a soon-to-be or former employee just doesn't want to talk to you about their time with you, it may be a sign that your "open door policy" isn't nearly as open as you thought.
• 
  
• 
  
• Your role in an exit interview, as the owner or manager, is to shut up and listen.  Ask questions.  The only statements you really should be making is maybe clearing up real misunderstandings, earnestly asking questions, and thanking them for their time with you working AND talking to you. 
• 
  
• 
  
• Take the information and try very hard to look at it purely at face value, and then after a day or two or a week, come back to it and try to put yourself in their shoes/boots and read between the lines.  Don't let your imagination get too crazy, but with those two perspectives, you should be able to extract information that is true and applicable to improving your business and work environment.
• 
  
• 
  
• There are not enough exit interviews done
• 
  
• 
  
• We value customer reviews why not employees on an exit interview
• 
  
• 
  
• The company should have a formal policy regarding exit interviewing. Must have a policy and or procedure. The same list of questions for all departing employees etc....
• 
  
• 
  
• Not emotional.....hard part about smaller businesses is that the direct report usually does the interview, if at all possible have a neutral party conduct the interview, you can even outsource it if it fits in your budget to do so 
• 
  
• 
  
• if you think of this in marketing terms this is a retention tool, not an acquisition tool. You need to listen to the employees as they leave and then think about your current employees, how can you use the information gathered in order to keep the employees you have
• 
  
• 
  
• top 2 reasons for leaving repair shops is lack of accountability and employee not knowing what their future holds/training plan or lack of one.
• 
  


Connect with the Podcast


Aftermarket Radio Network


Subscribe on YouTube


Visit us on the Web


Follow on Facebook


Become an Insider


Buy me a coffee


Important Books


Check out today's partners:




More Time. More Profit. Shop-Ware Shop Management getshopware.com


]]>e9d58964-4950-4ea3-9904-b57fb144cabeThu, 02 Jun 2022 00:15:00 -040043:11falsebonusWe’re talking Exit interviews. Some shop owners do them religiously. Some don’t want to face the music. Some don’t know what to do in an exit interview. Is it a smart time not to burn a bridge? Is there a format to follow? We are going to attempt to answer these questions and more in today’s Town Hall Academy. You can learn a lot about yourself and your company in exit interviews.With Sean Medbury on Jiu-Jitsu [E033]Sean Medbury on Jiu-Jitsu
• Introduction to Brazilian jiu-jitsu
• Lessons on the mat to the bay
• Learning about comfort


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>Sean Medbury on Jiu-Jitsu
• Introduction to Brazilian jiu-jitsu
• Lessons on the mat to the bay
• Learning about comfort


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>76557cad-c085-4a01-8225-274f1cc5e7aeWed, 01 Jun 2022 00:15:00 -040046:51falsefull3333Are You Positive Deviant? [E032]Are You Positive Deviant?
Matt tackles the idea of learning from positive deviants
- positive deviants are used in finding solutions to complex issues
- don't forget to learn from other's successes
- the power of attitude
- longterm thinking
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>Are You Positive Deviant?
Matt tackles the idea of learning from positive deviants
- positive deviants are used in finding solutions to complex issues
- don't forget to learn from other's successes
- the power of attitude
- longterm thinking
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>93119615-6026-4a15-a94d-0ace57565e7eWed, 25 May 2022 00:15:00 -040027:35falsefull3232Do You Show Appreciation With Acknowledgement? With Brin Kline [E031]Brin Kline joins me to talk about:
• Appreciation and acknowledgment.
• Expectations of perfection
• Trying to stay aware of the needs of clients, employees, family, and the business
• Operating in a competitive market
• Performance review (future show)


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>Brin Kline joins me to talk about:
• Appreciation and acknowledgment.
• Expectations of perfection
• Trying to stay aware of the needs of clients, employees, family, and the business
• Operating in a competitive market
• Performance review (future show)


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>d2c28584-9dbe-47af-956f-22893ac0224bWed, 18 May 2022 00:15:00 -040049:10falsefull3131Kung Fu Hustle with Justin Morgan [E030]The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>401446a2-27c9-4afc-9bf6-a561493d8550Wed, 11 May 2022 00:15:00 -040001:11:22falsefull3030Jim Kemper on Catalytic Converters [E029]Jim Kemper on Catalytic Converters
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>Jim Kemper on Catalytic Converters
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>730abab3-1f91-4a8f-afc6-dc6c745b5762Wed, 04 May 2022 00:15:00 -040001:14:55falsefull2929The Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle Fanslow [E028]The Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle Fanslow
Part 1 HERE
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>The Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle Fanslow
Part 1 HERE
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>96d6c6c1-6a4b-48f4-bbc6-99652355c0fcWed, 27 Apr 2022 00:15:00 -040001:44:05falsefull2828What You Can Learn From Professional Wrestling - Part 2 with Andrew Fischer [E027]
Preception is Reality
Build Up our young talent
Consider teaching


Link to What the Aftermarket Can Learn From Professional Wrestling Part 1 HERE
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
]]>
Preception is Reality
Build Up our young talent
Consider teaching


Link to What the Aftermarket Can Learn From Professional Wrestling Part 1 HERE
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
]]>b23a3093-89f4-4811-8b12-a45da3adaa8cWed, 20 Apr 2022 00:15:00 -040001:25:02falsefull2727Building and Managing Your Training Collection [E026]Building and Managing Your Training Collection
With guest Carm Capriotto
• Invest in yourself.
• Don't think you can't learn from the same class, different instructor
• There is value in continuous and even redundant training
• Be sure to bring your training resume to a prospective job opportunity
• Ask the potential new shop of their commitment to training.


Training Resume Ideas:
For Technician to include in his/her resume:
• Tech Name
• Class Title
• Date of Class
• Venue
• Sponsor of training
• Time invested
• The Trainer(s)
• My rating of the training
• Note to self
• Shop working for at the time
• Cost of training
• Who paid for training


Training Resume for Shop Owners:
• Technician name
• Class Title
• Date of Training Event
• Venue
• Sponsor
• Length of class
• Traiiner name
• Tech's Rating Level (1-5)
• Cost of training
• Who paid?


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>Building and Managing Your Training Collection
With guest Carm Capriotto
• Invest in yourself.
• Don't think you can't learn from the same class, different instructor
• There is value in continuous and even redundant training
• Be sure to bring your training resume to a prospective job opportunity
• Ask the potential new shop of their commitment to training.


Training Resume Ideas:
For Technician to include in his/her resume:
• Tech Name
• Class Title
• Date of Class
• Venue
• Sponsor of training
• Time invested
• The Trainer(s)
• My rating of the training
• Note to self
• Shop working for at the time
• Cost of training
• Who paid for training


Training Resume for Shop Owners:
• Technician name
• Class Title
• Date of Training Event
• Venue
• Sponsor
• Length of class
• Traiiner name
• Tech's Rating Level (1-5)
• Cost of training
• Who paid?


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>ae435b8d-3083-45b9-a5a0-9d8e2845dc3dWed, 13 Apr 2022 00:15:00 -040056:45falsefull2626Divorce Discourse with Brandon Steckler [E025]A very candid discussion from Matt and Brandon who have each gone through a divorce. They speak about their struggle and anguish over decisions that were made and not made. This is a very honest and transparent discussion among peers.
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>A very candid discussion from Matt and Brandon who have each gone through a divorce. They speak about their struggle and anguish over decisions that were made and not made. This is a very honest and transparent discussion among peers.
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>1719f330-29e9-4270-b5f3-344d1e4eed0aWed, 06 Apr 2022 00:15:00 -040002:03:28falsefull2525Lessons from the Karate Kid's Bonsai Tree [E024]
The Karate Kid was told to close his eyes and picture the Bonsai tree, essentially in your mind, picture the perfect tree.
Get down to details, picture this tree in your mind. And now. Open your eyes and start clipping, clipping, and tying, make this tree look like your, you know, what you had pictured in your mind. And Daniel says something to the tyranny of how will I know what's right. And Mr. Miyagi responds, if it came from you, it's going to be.
You could be ultra-focused on one specific area of auto repair. One idea would be diagnostics. Like I want to be a diag tech. I want to, I just want to diagnose vehicles.  So maybe to get better focused on the idea here of the bonsai tree is.
Maybe i's worth your time to close your eyes and just think about where you want to be. What, what do you want to do? Where do you want your career to head in what direction would you like that to be? And maybe it's something very specific. Like I want to be the best alignment. In town. you know, I want to make this much money or maybe not even a dollar a month.
Maybe it's; I want this lifestyle, you know, own a shop. Close your eyes and think about what it is you're after. Where would you like your career to go?
Maybe you need to add training. Maybe you need to add reaching out to a network or join a network. Maybe it's adding friends, it's a change of venue. Maybe it's not, maybe it's a conversation. 
Listen to the episode with a Dutch Silverstein we talk about that you can't sit there with your mouth shut and assume they're going to the shop owner or manager is going to figure out what makes you tick.
Dutch Episode HERE.


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>
The Karate Kid was told to close his eyes and picture the Bonsai tree, essentially in your mind, picture the perfect tree.
Get down to details, picture this tree in your mind. And now. Open your eyes and start clipping, clipping, and tying, make this tree look like your, you know, what you had pictured in your mind. And Daniel says something to the tyranny of how will I know what's right. And Mr. Miyagi responds, if it came from you, it's going to be.
You could be ultra-focused on one specific area of auto repair. One idea would be diagnostics. Like I want to be a diag tech. I want to, I just want to diagnose vehicles.  So maybe to get better focused on the idea here of the bonsai tree is.
Maybe i's worth your time to close your eyes and just think about where you want to be. What, what do you want to do? Where do you want your career to head in what direction would you like that to be? And maybe it's something very specific. Like I want to be the best alignment. In town. you know, I want to make this much money or maybe not even a dollar a month.
Maybe it's; I want this lifestyle, you know, own a shop. Close your eyes and think about what it is you're after. Where would you like your career to go?
Maybe you need to add training. Maybe you need to add reaching out to a network or join a network. Maybe it's adding friends, it's a change of venue. Maybe it's not, maybe it's a conversation. 
Listen to the episode with a Dutch Silverstein we talk about that you can't sit there with your mouth shut and assume they're going to the shop owner or manager is going to figure out what makes you tick.
Dutch Episode HERE.


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>88ec5036-59fb-47c1-80a1-23f4df671636Wed, 30 Mar 2022 00:15:00 -040018:49falsefull2424Zero Turn Mowers - What Can We Learn [E023]Zero Turn Mowers - What Can We Learn
• More blade time
• Makes lawn maintenance quicker and more efficient
• Use the principles of the Zero Turn in our shop
• Are we taking too many steps
• Are we looking for tools and equipment
• Do we need to duplicate often used equipment so easy access?
• The bigger the shop the more walking to find things is wasted.


Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs
Watch Full Video Episode


Thanks to our Partner, Pico Technology
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com
Thanks to our Partner, Autel
From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com
Thanks to our Partner, Independent Wrench Jobs
Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.
Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com
Contact Information
1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
]]>Zero Turn Mowers - What Can We Learn
• More blade time
• Makes lawn maintenance quicker and more efficient
• Use the principles of the Zero Turn in our shop
• Are we taking too many steps
• Are we looking for tools and equipment
• Do we need to duplicate often used equipment so easy access?
• The bigger the shop the more walking to find things is wasted.


Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs
Watch Full Video Episode


Thanks to our Partner, Pico Technology
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com
Thanks to our Partner, Autel
From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com
Thanks to our Partner, Independent Wrench Jobs
Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.
Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com
Contact Information
1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
]]>b54392e8-ecfb-4120-ad84-64ecf7fd5620Wed, 23 Mar 2022 00:15:00 -040015:45falsefull2323Circuit Loading With Sean Tipping - Matt Fanslow Diagnosing the Aftermarket A to Z [E022]We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond.
• Need bulbs to insert a load on a circuit
• That's a visual representation that the current control that's the best. 
• Frame rusted-out conditions are a challenge. Frames can lose ground.
• Sean: That's what I like about electricity. It plays by a set of rules that have to be, and as long as you understand those rules, you can win
• Sean: Is it just voltage? Is it data, or is this for an output? Is this something that's doing work? We've got to treat it differently. We've got to test it differently. That's where the choice comes into play, but you got to understand the purpose of the circuit before you can do that
• If we're looking at a fuel pump and we're cycling on and off on and off with a key or with some sort of a device, or a switch. Where we hit the fuel pump a few times to start it spinning that if it's rated for, we'll just say, it's fused for 20 amps, you'll see spikes 40 amps, no problem over and over and over and over and over and over.
• Because the fuses don't necessarily blow from the actual amps. It's the heat. So I need some time, which I know that statement kind of sounds almost like an oxymoron, but it needs time to build up the heat to blow. Heat blows a fuse heat created by the current flow, and the current is not there long enough to pop the fuse. So a lazy test, you want to replace a fuel pump or you're suspicious of a fuel pump got low pressure, and you want to verify power feeding grounds. If you're lazy like me, you're not raising the vehicle up and checking for power feeding ground at the fuel pump connector. You're taking your low amp, current probe in your lab scope, and you're hitting the fuel pump over and over and over.
• Don't do it just once or twice do it like 20 times, 30 times, just bang, bang, bang, bang, bang, bang, bang.
• Do you really think there might be a bad ground to the frame rail? Probably not. That's a great way to look at it is to really, really stress that circuit.
• We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond. 
• So the heat that's developed in a conductor, like a cable or wire or a fuse.
• I learned so much about just sitting for a few minutes in the driver's seat with the scan tool and looking at data and looking at pertinent data and just kind of thinking about how, how it works.


Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs
Watch Full Video Episode


Thanks to our Partner, Pico Technology
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com
Thanks to our Partner, Autel
From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com
Thanks to our Partner, Independent Wrench Jobs
Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.
Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com
Contact Information
1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
]]>We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond.
• Need bulbs to insert a load on a circuit
• That's a visual representation that the current control that's the best. 
• Frame rusted-out conditions are a challenge. Frames can lose ground.
• Sean: That's what I like about electricity. It plays by a set of rules that have to be, and as long as you understand those rules, you can win
• Sean: Is it just voltage? Is it data, or is this for an output? Is this something that's doing work? We've got to treat it differently. We've got to test it differently. That's where the choice comes into play, but you got to understand the purpose of the circuit before you can do that
• If we're looking at a fuel pump and we're cycling on and off on and off with a key or with some sort of a device, or a switch. Where we hit the fuel pump a few times to start it spinning that if it's rated for, we'll just say, it's fused for 20 amps, you'll see spikes 40 amps, no problem over and over and over and over and over and over.
• Because the fuses don't necessarily blow from the actual amps. It's the heat. So I need some time, which I know that statement kind of sounds almost like an oxymoron, but it needs time to build up the heat to blow. Heat blows a fuse heat created by the current flow, and the current is not there long enough to pop the fuse. So a lazy test, you want to replace a fuel pump or you're suspicious of a fuel pump got low pressure, and you want to verify power feeding grounds. If you're lazy like me, you're not raising the vehicle up and checking for power feeding ground at the fuel pump connector. You're taking your low amp, current probe in your lab scope, and you're hitting the fuel pump over and over and over.
• Don't do it just once or twice do it like 20 times, 30 times, just bang, bang, bang, bang, bang, bang, bang.
• Do you really think there might be a bad ground to the frame rail? Probably not. That's a great way to look at it is to really, really stress that circuit.
• We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond. 
• So the heat that's developed in a conductor, like a cable or wire or a fuse.
• I learned so much about just sitting for a few minutes in the driver's seat with the scan tool and looking at data and looking at pertinent data and just kind of thinking about how, how it works.


Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs
Watch Full Video Episode


Thanks to our Partner, Pico Technology
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com
Thanks to our Partner, Autel
From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com
Thanks to our Partner, Independent Wrench Jobs
Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.
Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com
Contact Information
1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
]]>214d8b6f-c3fa-4cf2-93c1-e1ec39122b82Wed, 16 Mar 2022 00:15:00 -040001:16:47falsefull2222When You are the Owner, Nobody Stops You From Making Bad Decisions - Nathan Bryant [E021]When You are the Owner, Nobody Stops You From Making Bad Decisions - Nathan Bryant
• What Nathan thought he was going to do, wasn't how it worked out when he opened his shop.
• He was doing brakes for soccer moms and had very little diagnosis.
• His first two years were challenging to say the least
• He thought he knew how a shop worked from a mangers perspective. It is different when you are the owner.
• When you are the owner, nobody stops you from making bad decisions.
• He realized he had to get his ego out of the way.
• Things change, not for the better or worse; they change
• The change that happens when you go from being the technician to being the service writer. Or when you go from being the service writer to the service manager. Or when you go from being the technician to the owner. And then all of a sudden, you're the technician, the service writer, the service manager, the janitor, the accounts receivable, the accounts payable, the bookkeeper and the repairman.
• I will pay good money for people that can do things that I can not do.  Web design, my lawyer, my accountant. These are people that can largely charge me. 
• It's more education. Management classes. It's getting them to places like Vision KC  where they're going to learn something,
• I was talking to a person who's the head of Lincoln tech. And she was saying we need to start talking to kids in the sixth grade about becoming auto mechanics.
• Nathan and Matt love to solve puzzles
• Solving problems are fun
• And if we can get that across to, you know, six, seventh, eighth graders, you know what, maybe we get somebody excited about this because the jobs, are not the same as they were 20 years ago, it's not anywhere near as dirty, and it's not anywhere near as greasy.  We get to be software engineers sometimes now.
• The key of everything is education, and we need to educate ourselves. 
• We let things build up because we are afraid to confront them. When you do you have to be willing to hear things you may not want to hear, which could be criticism of you, and you must be willing to accept it and then decide if it is valid. You may own part of the problem.
• Many people are not comfortable with conflict and dealing with your shortcomings. 
• Clear lines of communications and job expectations, both ways, are necessary


Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs
Watch Full Video Episode


Thanks to our Partner, Pico Technology
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com
Thanks to our Partner, Autel
From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com
Thanks to our Partner, Independent Wrench Jobs
Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.
Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com
Contact Information
1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
]]>When You are the Owner, Nobody Stops You From Making Bad Decisions - Nathan Bryant
• What Nathan thought he was going to do, wasn't how it worked out when he opened his shop.
• He was doing brakes for soccer moms and had very little diagnosis.
• His first two years were challenging to say the least
• He thought he knew how a shop worked from a mangers perspective. It is different when you are the owner.
• When you are the owner, nobody stops you from making bad decisions.
• He realized he had to get his ego out of the way.
• Things change, not for the better or worse; they change
• The change that happens when you go from being the technician to being the service writer. Or when you go from being the service writer to the service manager. Or when you go from being the technician to the owner. And then all of a sudden, you're the technician, the service writer, the service manager, the janitor, the accounts receivable, the accounts payable, the bookkeeper and the repairman.
• I will pay good money for people that can do things that I can not do.  Web design, my lawyer, my accountant. These are people that can largely charge me. 
• It's more education. Management classes. It's getting them to places like Vision KC  where they're going to learn something,
• I was talking to a person who's the head of Lincoln tech. And she was saying we need to start talking to kids in the sixth grade about becoming auto mechanics.
• Nathan and Matt love to solve puzzles
• Solving problems are fun
• And if we can get that across to, you know, six, seventh, eighth graders, you know what, maybe we get somebody excited about this because the jobs, are not the same as they were 20 years ago, it's not anywhere near as dirty, and it's not anywhere near as greasy.  We get to be software engineers sometimes now.
• The key of everything is education, and we need to educate ourselves. 
• We let things build up because we are afraid to confront them. When you do you have to be willing to hear things you may not want to hear, which could be criticism of you, and you must be willing to accept it and then decide if it is valid. You may own part of the problem.
• Many people are not comfortable with conflict and dealing with your shortcomings. 
• Clear lines of communications and job expectations, both ways, are necessary


Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs
Watch Full Video Episode


Thanks to our Partner, Pico Technology
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com
Thanks to our Partner, Autel
From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com
Thanks to our Partner, Independent Wrench Jobs
Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.
Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com
Contact Information
1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
]]>3e68b6ee-6ac6-421e-bc5c-baf5005676a1Wed, 09 Mar 2022 00:15:00 -040055:08falsefull2121Follow the Money - Inspiration from Mike Rowe [E020]Follow the Money - Inspiration from Mike Rowe
• Mike Rowe of Dirty Jobs fame has a lot of good advice.
• One of them that I liked, but aimed at young people is, to show up early, stay late, keep your eyes open your ears open and your mouth shut work hard. Get. And become indispensable. I think that is really, really, really good advice. I don't think it gets executed nearly as well as it should. I think our society is breeding you know, a certain level of entitlements and they're not alone.
• Just the ones coming into uh, the auto repair profession are not the only ones that are feeling entitled and it isn't just young people.
• The whole point is when Mike starts taking a high-altitude view of dirty jobs that, you know, over the course of the year, Something becomes very apparent to him, not to us as the viewers
• One of those is most of those people are millionaires, meaning that the owners of those businesses. 
• And that's kind of the moral of the story. It really is. And I guess this is a quote that he has said aimed at young people, don't follow your dreams, follow the money.
• Your competition, pretty much all service, the same car lions do pretty much all the same type of work. They all have tire machines. They all have tools and equipment to do, you know, brake services and all that.  One, maybe two scanners, aftermarket.  
• The difference as I'm thinking about this, follow the money,  do stuff that nobody else wants to do
• Are you working on Volvo, Mercedes, Audi, Land Rover? Many in your market do not want to touch them.
• Do all shops in your area know you work on them?
• Do you have a large lift that can hold a Sprinter van? Are you the go-to shop for that?
• Do you have factory scan tools?
• Are you environmentally friendly? If yes does the marketplace know that?
• Are you a timing belt/chain specialist?
• Are you doing stuff that others do not want to do? ‘Follow the Money


Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs
Watch Full Video Episode


Thanks to our Partner, Pico Technology
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com
Thanks to our Partner, Autel
From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com
Thanks to our Partner, Independent Wrench Jobs
Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.
Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com
Contact Information
1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
]]>Follow the Money - Inspiration from Mike Rowe
• Mike Rowe of Dirty Jobs fame has a lot of good advice.
• One of them that I liked, but aimed at young people is, to show up early, stay late, keep your eyes open your ears open and your mouth shut work hard. Get. And become indispensable. I think that is really, really, really good advice. I don't think it gets executed nearly as well as it should. I think our society is breeding you know, a certain level of entitlements and they're not alone.
• Just the ones coming into uh, the auto repair profession are not the only ones that are feeling entitled and it isn't just young people.
• The whole point is when Mike starts taking a high-altitude view of dirty jobs that, you know, over the course of the year, Something becomes very apparent to him, not to us as the viewers
• One of those is most of those people are millionaires, meaning that the owners of those businesses. 
• And that's kind of the moral of the story. It really is. And I guess this is a quote that he has said aimed at young people, don't follow your dreams, follow the money.
• Your competition, pretty much all service, the same car lions do pretty much all the same type of work. They all have tire machines. They all have tools and equipment to do, you know, brake services and all that.  One, maybe two scanners, aftermarket.  
• The difference as I'm thinking about this, follow the money,  do stuff that nobody else wants to do
• Are you working on Volvo, Mercedes, Audi, Land Rover? Many in your market do not want to touch them.
• Do all shops in your area know you work on them?
• Do you have a large lift that can hold a Sprinter van? Are you the go-to shop for that?
• Do you have factory scan tools?
• Are you environmentally friendly? If yes does the marketplace know that?
• Are you a timing belt/chain specialist?
• Are you doing stuff that others do not want to do? ‘Follow the Money


Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs
Watch Full Video Episode


Thanks to our Partner, Pico Technology
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com
Thanks to our Partner, Autel
From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com
Thanks to our Partner, Independent Wrench Jobs
Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.
Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com
Contact Information
1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
]]>e46c1b96-7b72-472b-88a7-3e45fe9a9e8aWed, 02 Mar 2022 00:15:00 -040016:03falsefull2020What Does a Great Steak Restaurant and Auto Repair Have in Common? [E019]
We compare the automotive to health care. Ever think of comparing us to Chef’s or Cook’s?
I'm watching an episode of a master chef with my daughter
The speed, efficiency, economy, and emotion that these professional chefs displayed and the contestants could not keep up was very glaringly obvious.
The fastest texts that come to mind that I've personally witnessed. And I mean, I know some are just insanely fast out there, and I've never seen them work, but the ones that I've seen firsthand, and it's not the terrible many, but the ones I've seen, that's the other thing. They work soul clean.
Everything laid out in a certain way is very orderly, which helps proficiency, efficiency, and quality. That's exactly what I was watching on this cooking show.
You do not have to have a license to be a chef. Education helps, and of course, experience helps. 
But you can go into a hole-in-the-wall restaurant, have a brilliant cook back there, and have a great steak.
A brilliant chef can go to a hole-in-the-wall shop and have a very smart or capable, skilled technician work on their vehicle. And you would never know other than maybe Google ratings or Yelps or something of that nature and word of mouth, or randomly right. 
And if you had good luck. it's five years, and they are your mechanic, and they've always come through for you, and you're referring people to them.
There is a difference between shops with different labor rates, like steak restaurants.
If you have the investment in the facility, people, tools, and equipment, why not be sure your customer understands that they are getting quality, just like you’d get at a high end restaurant
We often compare ourselves to the health care industry.  Maybe thinking about quality food and customer experience at a restaurant will help us better explain and relate our pricing and services to our customer.


Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs
Watch Full Video Episode


Thanks to our Partner, Pico Technology
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com
Thanks to our Partner, Autel
From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com
Thanks to our Partner, Independent Wrench Jobs
Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.
Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com
Contact Information
1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
]]>
We compare the automotive to health care. Ever think of comparing us to Chef’s or Cook’s?
I'm watching an episode of a master chef with my daughter
The speed, efficiency, economy, and emotion that these professional chefs displayed and the contestants could not keep up was very glaringly obvious.
The fastest texts that come to mind that I've personally witnessed. And I mean, I know some are just insanely fast out there, and I've never seen them work, but the ones that I've seen firsthand, and it's not the terrible many, but the ones I've seen, that's the other thing. They work soul clean.
Everything laid out in a certain way is very orderly, which helps proficiency, efficiency, and quality. That's exactly what I was watching on this cooking show.
You do not have to have a license to be a chef. Education helps, and of course, experience helps. 
But you can go into a hole-in-the-wall restaurant, have a brilliant cook back there, and have a great steak.
A brilliant chef can go to a hole-in-the-wall shop and have a very smart or capable, skilled technician work on their vehicle. And you would never know other than maybe Google ratings or Yelps or something of that nature and word of mouth, or randomly right. 
And if you had good luck. it's five years, and they are your mechanic, and they've always come through for you, and you're referring people to them.
There is a difference between shops with different labor rates, like steak restaurants.
If you have the investment in the facility, people, tools, and equipment, why not be sure your customer understands that they are getting quality, just like you’d get at a high end restaurant
We often compare ourselves to the health care industry.  Maybe thinking about quality food and customer experience at a restaurant will help us better explain and relate our pricing and services to our customer.


Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs
Watch Full Video Episode


Thanks to our Partner, Pico Technology
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com
Thanks to our Partner, Autel
From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com
Thanks to our Partner, Independent Wrench Jobs
Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.
Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com
Contact Information
1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
]]>499bec91-94ce-49c3-84fb-5edf6ed8e17cWed, 23 Feb 2022 00:15:00 -040027:38falsefull1919Dutch Silverstein - Straight Talk to Technicians [E018]Matt Fanslow and shop owner Dutch Silverstein speaks to techs about Jobs, Wages, and Opportunity
• You need a record of your achievements
• Technicians need to show up on time for work, 15 minutes early
• Have very few comebacks
• You are reliable.
• Know their production numbers
• If they go shopping for a job, be able to substantiate to their new employer their productivity numbers
• Ask prospective employer and see proof of production hour opportunities
• Significant other: dinner with and a shop tour
• A technician should have his attendance ready to show the prospective new employer
• The intangibles are you're going to be increasing shop performance, increasing shop.  Standing in the community. And so far as reputation, the tangibles are basically the hours that you're going to turn, that you're going to prove that's going to result in more money if you're not willing to address both of those things.
• The tangibles are basically the hours that you're going to turn, that you're going to prove that's going to result in more money if you're not willing to address both of those things.   
• Often can knock back 60, 65 hours a week. That's great. That's wonderful. Be willing to show pay stubs to prove that.
• Trust is earned
• Owners should do reconnaissance to find top techs
• If you had to get your car fixed where would you take it or have it serviced
• Do you know if a shop is focusing on:
• Transactional vs Relationship business
• Advocacy vs salesmanship
• Volume-based vs one that isn’t
• Car count or average repair order
• You should ask what the gross margin is on labor in the shop along with the posted rates
• Not hard to figure back if you can fit into the shop’s wage scale
• You should ask about the marketplace they pull customers from
• The research should already be done to discover the average income level. That will help prospect understand the labor rate    
• Ask to see work orders to see what type of work they are doing and the hours per RO
• How many hours are your techs turning per day? The owner should have average RO
• Is the shop busy?
• How is the shop equipped?
• Do they do training?
• Is there high turnover?
• How long have your techs been there?
• When leaving your current shop to go to work for Shop ‘B’ and your current employer will match your offer, don’t get righteous indignation until you understand the facts (reasons) behind the offer.
• Understand what the owner is going through and talk as civil people
• Today technicians have leverage
• Know where you are based on common numbers. What is your value?
• Dutch believes there needs to be a concerted campaign
• This is not your dad's Oldsmobile. You’ve got to be smart to repair today’s vehicles
• Being a technician is not a consolation prize
• There have to be practical tests
• Standard set and need to be met
• Side work should stop to make room for better pay
• Unfortunately auto repair is a commodity
• Can you afford ADAS equipment
• Can you afford to hire rock star technicians
• Stop the march to the bottom
• Techs can earn what they want to earn if they know how to ask for it, to receive the value. Techs have to know the numbers so they have a better understanding of their place in the shop and the market


Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs
Watch Full Video Episode


Thanks to our Partner, Pico Technology
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com
Thanks to our Partner, Autel
From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com
Thanks to our Partner, Independent Wrench Jobs
Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.
Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com
Contact Information
1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
]]>Matt Fanslow and shop owner Dutch Silverstein speaks to techs about Jobs, Wages, and Opportunity
• You need a record of your achievements
• Technicians need to show up on time for work, 15 minutes early
• Have very few comebacks
• You are reliable.
• Know their production numbers
• If they go shopping for a job, be able to substantiate to their new employer their productivity numbers
• Ask prospective employer and see proof of production hour opportunities
• Significant other: dinner with and a shop tour
• A technician should have his attendance ready to show the prospective new employer
• The intangibles are you're going to be increasing shop performance, increasing shop.  Standing in the community. And so far as reputation, the tangibles are basically the hours that you're going to turn, that you're going to prove that's going to result in more money if you're not willing to address both of those things.
• The tangibles are basically the hours that you're going to turn, that you're going to prove that's going to result in more money if you're not willing to address both of those things.   
• Often can knock back 60, 65 hours a week. That's great. That's wonderful. Be willing to show pay stubs to prove that.
• Trust is earned
• Owners should do reconnaissance to find top techs
• If you had to get your car fixed where would you take it or have it serviced
• Do you know if a shop is focusing on:
• Transactional vs Relationship business
• Advocacy vs salesmanship
• Volume-based vs one that isn’t
• Car count or average repair order
• You should ask what the gross margin is on labor in the shop along with the posted rates
• Not hard to figure back if you can fit into the shop’s wage scale
• You should ask about the marketplace they pull customers from
• The research should already be done to discover the average income level. That will help prospect understand the labor rate    
• Ask to see work orders to see what type of work they are doing and the hours per RO
• How many hours are your techs turning per day? The owner should have average RO
• Is the shop busy?
• How is the shop equipped?
• Do they do training?
• Is there high turnover?
• How long have your techs been there?
• When leaving your current shop to go to work for Shop ‘B’ and your current employer will match your offer, don’t get righteous indignation until you understand the facts (reasons) behind the offer.
• Understand what the owner is going through and talk as civil people
• Today technicians have leverage
• Know where you are based on common numbers. What is your value?
• Dutch believes there needs to be a concerted campaign
• This is not your dad's Oldsmobile. You’ve got to be smart to repair today’s vehicles
• Being a technician is not a consolation prize
• There have to be practical tests
• Standard set and need to be met
• Side work should stop to make room for better pay
• Unfortunately auto repair is a commodity
• Can you afford ADAS equipment
• Can you afford to hire rock star technicians
• Stop the march to the bottom
• Techs can earn what they want to earn if they know how to ask for it, to receive the value. Techs have to know the numbers so they have a better understanding of their place in the shop and the market


Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs
Watch Full Video Episode


Thanks to our Partner, Pico Technology
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com
Thanks to our Partner, Autel
From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com
Thanks to our Partner, Independent Wrench Jobs
Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.
Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com
Contact Information
1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
]]>bba0a136-1dfe-46f2-ba22-1bdd4c611171Wed, 16 Feb 2022 00:15:00 -040001:27:49falsefull1818Wife, Mother, Diagnostician, Co-Owner - Liz Perkins [E017]
Liz works with her husband Keith Perkins in L1 Automotive Diagnostics and Programing, Tulsa, OK
They also operate the L1 Automotive Training Company www.L1Training.com.
They operate 3 mobile vans and have a brick and mortar shop
She learned to be a diagnostician from the ground up
Liz loves programing
She continues to train even though she isn’t in a truck on a daily basis
She is doing ADAS calibrations
They do a lot of work for collision centers
The mobile diagnosis business is growing
Working on Work-Life Balance
Liz and Kieth have a strict schedule to spend time with the children and devote time to the business


Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs
Watch Full Video Episode


Thanks to our Partner, Pico Technology
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com
Thanks to our Partner, Autel
From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com
Thanks to our Partner, Independent Wrench Jobs
Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.
Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com
Contact Information
1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
]]>
Liz works with her husband Keith Perkins in L1 Automotive Diagnostics and Programing, Tulsa, OK
They also operate the L1 Automotive Training Company www.L1Training.com.
They operate 3 mobile vans and have a brick and mortar shop
She learned to be a diagnostician from the ground up
Liz loves programing
She continues to train even though she isn’t in a truck on a daily basis
She is doing ADAS calibrations
They do a lot of work for collision centers
The mobile diagnosis business is growing
Working on Work-Life Balance
Liz and Kieth have a strict schedule to spend time with the children and devote time to the business


Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs
Watch Full Video Episode


Thanks to our Partner, Pico Technology
Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com
Thanks to our Partner, Autel
From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com
Thanks to our Partner, Independent Wrench Jobs
Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.
Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com
Contact Information
1. Email Matt: mattfanslowpodcast@gmail.com
2. Diagnosing the Aftermarket A - Z YouTube Channel


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
]]>a99179d7-af3a-48a8-a704-8debace48225Wed, 09 Feb 2022 00:15:00 -040059:55falsefull1717Re-Release: What the Aftermarket Can Learn from Professional Wrestling - Matt FanslowRE-RELEASE
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.
Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.
 Key Talking Points:
• Look outside the industry to learn how to successfully promote the industry
• Matt takes a big leap and ties a concept of promoting professional wrestling to the aftermarket
• Main champion could make other champions look bad
• It made more sense to build the other guy up to help all players and build their performance group and have the fans appreciate all wrestlers
• We have a choice not to run a competitor shop into the ground. Help build them up
• You may have more training, one piece of equipment that succeeded in repairing the shop.
• You may be a better shop but there is no reason to put another shop (player) down.
• You win, the customer wins but do not trash your opponent.
•  A special thanks to Matt Fanslow for sharing his passion – For The Record.
• Books mentioned in the content library HERE
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.


Check out Matt's own podcast HERE.
 
Be socially involved and in touch with the show:
Facebook  Twitter  Linked In  Email  Events  Instagram  Speaking
]]>RE-RELEASE
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.
Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.
 Key Talking Points:
• Look outside the industry to learn how to successfully promote the industry
• Matt takes a big leap and ties a concept of promoting professional wrestling to the aftermarket
• Main champion could make other champions look bad
• It made more sense to build the other guy up to help all players and build their performance group and have the fans appreciate all wrestlers
• We have a choice not to run a competitor shop into the ground. Help build them up
• You may have more training, one piece of equipment that succeeded in repairing the shop.
• You may be a better shop but there is no reason to put another shop (player) down.
• You win, the customer wins but do not trash your opponent.
•  A special thanks to Matt Fanslow for sharing his passion – For The Record.
• Books mentioned in the content library HERE
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.


Check out Matt's own podcast HERE.
 
Be socially involved and in touch with the show:
Facebook  Twitter  Linked In  Email  Events  Instagram  Speaking
]]>e619d52f-e0bd-4ac8-9fe0-240da7a69aa3Sun, 06 Feb 2022 00:15:00 -040008:41falsebonusThe Personal Side of Paul 'Scanner' Danner [E016]Matt and Paul talk about their long friendship and that battle of work/life balance.
• They go back a long way from the start of IAtn
• He started in 2012 doing video’s
• Scanner Danner started by putting up content for his students and it exploded from there
• He started shooting crude video’s and there was no term like ‘YouTuber’
• Paul does a lot of good process stuff
• Paul does not look at other Youtubers to keep his own genuine style
• He is subbing at his Rosedale (got to verify spelling - pull from episode I did with him)  tech to help them out because of COVID
• Loves teaching
• Figuring out life balance while working from home
• Being Present and having a presence
• He loves to help people with their cars
• Grandparent now. Life is changing
• You must be active in working on your relationship
• His audience wants to fix cars
• He has a default to stop and fix cars, but Paul sees no end in sight.
• Our industry does help each other.
• Enter Eric’s link to RR 192
• Enter LINK FTR 050 What the Aftermarket Can Learn from Professional Wrestling - Matt Fanslow
• A 1986 Mustang kicked his but and he created a 3 part series on it, coming out soon
• He sees one out of ten of his students missing the basics or paying enough attention to their training. A commitment is missing
• Paul went to Linder Tech
• Paul partner’s with AES Wave


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE






]]>Matt and Paul talk about their long friendship and that battle of work/life balance.
• They go back a long way from the start of IAtn
• He started in 2012 doing video’s
• Scanner Danner started by putting up content for his students and it exploded from there
• He started shooting crude video’s and there was no term like ‘YouTuber’
• Paul does a lot of good process stuff
• Paul does not look at other Youtubers to keep his own genuine style
• He is subbing at his Rosedale (got to verify spelling - pull from episode I did with him)  tech to help them out because of COVID
• Loves teaching
• Figuring out life balance while working from home
• Being Present and having a presence
• He loves to help people with their cars
• Grandparent now. Life is changing
• You must be active in working on your relationship
• His audience wants to fix cars
• He has a default to stop and fix cars, but Paul sees no end in sight.
• Our industry does help each other.
• Enter Eric’s link to RR 192
• Enter LINK FTR 050 What the Aftermarket Can Learn from Professional Wrestling - Matt Fanslow
• A 1986 Mustang kicked his but and he created a 3 part series on it, coming out soon
• He sees one out of ten of his students missing the basics or paying enough attention to their training. A commitment is missing
• Paul went to Linder Tech
• Paul partner’s with AES Wave


The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE






]]>949f90de-40ae-4835-b115-9ad6f2fbd330Wed, 02 Feb 2022 00:15:00 -040001:15:30falsefull1616Do We Do Enough Exit Interviews? [E015]
Do we do enough exit interviews?
Why or why not?
What can we learn from them?
Put your ego away and realize this is a great moment to learn about you and your company
Take the employee that is leaving to lunch, even if it hurts, listen
Use exit interviews to improve your company and self


The show is sponsored by NAPA Auto Care napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>
Do we do enough exit interviews?
Why or why not?
What can we learn from them?
Put your ego away and realize this is a great moment to learn about you and your company
Take the employee that is leaving to lunch, even if it hurts, listen
Use exit interviews to improve your company and self


The show is sponsored by NAPA Auto Care napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>49d98d66-d25c-4eaa-8a05-e8f2ce4ac340Wed, 26 Jan 2022 00:15:00 -040019:19falsefull1515What Drives You to Be the Best You Can Be - With Justin Morgan [E014]What Drives You to Be the Best You Can Be - With Justin Morgan
Justin Morgan
LMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador, ASE Master, L1, CMAT
• Technicians portrayed in movies
• Matt has had a rash of trouble vehicles lately
• Working on a Dodge transmission issue
• He always worried that he is going to get a car that is going to kick his butt
• Asking for help inside your network. It’s OK.
• When you ask for help be sure you’ve done your due diligence
• Matt hates being wrong. But he doesn’t have to be right.
• There is inner turmoil when you can’t figure out a problem. You’ll stay late and let it consume you until you figure it out.


The show is sponsored by NAPA Auto Care napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
]]>What Drives You to Be the Best You Can Be - With Justin Morgan
Justin Morgan
LMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador, ASE Master, L1, CMAT
• Technicians portrayed in movies
• Matt has had a rash of trouble vehicles lately
• Working on a Dodge transmission issue
• He always worried that he is going to get a car that is going to kick his butt
• Asking for help inside your network. It’s OK.
• When you ask for help be sure you’ve done your due diligence
• Matt hates being wrong. But he doesn’t have to be right.
• There is inner turmoil when you can’t figure out a problem. You’ll stay late and let it consume you until you figure it out.


The show is sponsored by NAPA Auto Care napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
]]>b510832e-0bbc-4f99-a47f-db58333f40d4Wed, 19 Jan 2022 00:15:00 -040001:18:56falsefull1414Scott Alton - From a Clients Point of View [E013]Scott Alton - From the Clients Point of View - Matt Fanslow Diagnosing the Aftermarket A to Z
• Matt grade school friend who is also a customer of his
• Matt has a photographic mind
• Origins of life, music, and euchre (the card game)
• Scott sees or perceives that the people working on his vehicle are competent
• Dress says a lot about competence
• Personal appearance, also
• Formulate an opinion if you trust the shop
• Overall look of operation, clean, organized
• A professional look gives confidence to trust
• Certification on the wall
• Reviews on the wall
• Read reviews
• When meeting a client for the first time we ask for a certain level of trust
• Consumer: How does it feel to find that shop you can trust?
• I client knows someone at the shop they are more likely to trust
• Used Car Salespeople are going to have all this spin that they're going to give to me. And so you know, a used car salesman, unfortunately, Is linked with your profession in a lot of ways.
• The client must determine if the service advisor or technician is spinning large as a used car salesman would
• When you go to the doctor, you can get a second or third opinion. That's a little harder when the thing you need to get you home is you know, possibly debilitated and not able to get you home if you broke down away from your regular shop.
• Capabilities and equipment drive price of jobs no matter what size they are
• Compensation plans, benefits, investment in training drive margins/price


The show is sponsored by NAPA Auto Care napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>Scott Alton - From the Clients Point of View - Matt Fanslow Diagnosing the Aftermarket A to Z
• Matt grade school friend who is also a customer of his
• Matt has a photographic mind
• Origins of life, music, and euchre (the card game)
• Scott sees or perceives that the people working on his vehicle are competent
• Dress says a lot about competence
• Personal appearance, also
• Formulate an opinion if you trust the shop
• Overall look of operation, clean, organized
• A professional look gives confidence to trust
• Certification on the wall
• Reviews on the wall
• Read reviews
• When meeting a client for the first time we ask for a certain level of trust
• Consumer: How does it feel to find that shop you can trust?
• I client knows someone at the shop they are more likely to trust
• Used Car Salespeople are going to have all this spin that they're going to give to me. And so you know, a used car salesman, unfortunately, Is linked with your profession in a lot of ways.
• The client must determine if the service advisor or technician is spinning large as a used car salesman would
• When you go to the doctor, you can get a second or third opinion. That's a little harder when the thing you need to get you home is you know, possibly debilitated and not able to get you home if you broke down away from your regular shop.
• Capabilities and equipment drive price of jobs no matter what size they are
• Compensation plans, benefits, investment in training drive margins/price


The show is sponsored by NAPA Auto Care napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>62548347-4f37-46cc-a5d5-681f1cd98b8aWed, 12 Jan 2022 00:15:00 -040001:20:16falsefull1313What Didn't We Talk About! with Chris Cloutier [E012]What Didn't We Talk About! with Chris Cloutier - Matt Fanslow Diagnosing the Aftermarket A to Z 012
• With Chris Cloutier from Golden Rule Autocare, Dallas, TX, and CEO of AutoTex.me
• Do all customer-facing employees really practice what they preach or believe when it comes to client experience or satisfaction?
• A mature leader follows joy and not fear
• Many managers never received the positive vibes from happy customers, and only get called in when there is a problem
• We need to take steps to be sure our ‘locker room’ is not toxic
• Chris book recommendations:  Unaffendable
• Anything that deviates from a mean is surprising 
• On a normal day, there may not be anything surprising 
• You may not be able to solve the world’s problems overnight
• You can’t have too high expectations from young technicians
• They are going to cost you money
• Are we grateful for every opportunity from every customer to solve their problem?
• Affirmations are very important for change to fix any self-doubt
• Know thyself. What bring you joy?
• Matt loves to solve puzzles
• Bah Humbug!
• Entrepreneurs work a lot and love new things
• Chris finds joy in opportunities
• We are competitive. We like to win
• There are things we can keep up with as long as they are not conjured up by the competitor or via social media
• Winning is OK. It is how you win that sets you apart
• If you don’t find joy in your backyard, you may be looking through the wrong lenses
• Dorthy and the Wizard of Oz
• Bay Watcher
• Looking at productivity
• How can data help improve our productivity and remove obstacles
• It is not all about just replacing parts today but being sure that the system is connected and back to full function 
• Speed doesn’t necessarily mean good. Comebacks need to be measured  
• We don’t document anything
• Photo’s
• Before
• After
• All around vehicles, dash
• Document, Document, Document
• Owners have the right to charge what it takes to keep the business running and profitable 


The show is sponsored by NAPA Auto Care napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
]]>What Didn't We Talk About! with Chris Cloutier - Matt Fanslow Diagnosing the Aftermarket A to Z 012
• With Chris Cloutier from Golden Rule Autocare, Dallas, TX, and CEO of AutoTex.me
• Do all customer-facing employees really practice what they preach or believe when it comes to client experience or satisfaction?
• A mature leader follows joy and not fear
• Many managers never received the positive vibes from happy customers, and only get called in when there is a problem
• We need to take steps to be sure our ‘locker room’ is not toxic
• Chris book recommendations:  Unaffendable
• Anything that deviates from a mean is surprising 
• On a normal day, there may not be anything surprising 
• You may not be able to solve the world’s problems overnight
• You can’t have too high expectations from young technicians
• They are going to cost you money
• Are we grateful for every opportunity from every customer to solve their problem?
• Affirmations are very important for change to fix any self-doubt
• Know thyself. What bring you joy?
• Matt loves to solve puzzles
• Bah Humbug!
• Entrepreneurs work a lot and love new things
• Chris finds joy in opportunities
• We are competitive. We like to win
• There are things we can keep up with as long as they are not conjured up by the competitor or via social media
• Winning is OK. It is how you win that sets you apart
• If you don’t find joy in your backyard, you may be looking through the wrong lenses
• Dorthy and the Wizard of Oz
• Bay Watcher
• Looking at productivity
• How can data help improve our productivity and remove obstacles
• It is not all about just replacing parts today but being sure that the system is connected and back to full function 
• Speed doesn’t necessarily mean good. Comebacks need to be measured  
• We don’t document anything
• Photo’s
• Before
• After
• All around vehicles, dash
• Document, Document, Document
• Owners have the right to charge what it takes to keep the business running and profitable 


The show is sponsored by NAPA Auto Care napaautocare.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
]]>7b80dde2-837a-4a69-90a1-1cdd8830846cWed, 05 Jan 2022 00:15:00 -040001:22:49falsefull1212Mental Health with Haakan Light - Matt Fanslow Diagnosing the Aftermarket A - Z [E011]Matt and Haakan Light, from Garage Gurus, are not providing medical remedies or solutions nor are they qualified to give out any medical advice.
• A very serious topic for everyone in the aftermarket
• Somewhere in the neighborhood, one in five and one in four adults have mental health issues or concerns and are going undiagnosed and untreated.
• Concussions can cause issues with mood.
• We’ve seen this amplified in professional sports like football
• These types of injuries can be cumulative (Head Injuries)
• Head injuries take away from your resistance
• There are alternative treatments
• Find an adaptive strategy for your mental health
• Exercise is good to improve your mental health
• Anxiety and mental health are related
• Talk therapy is an option
• The key is to connect with the therapist. Finding the right fit.
• They can give you tools but you need to take the responsibility
• Like addiction, you have to decide
• The tool truck can give you a tool, but you need to use it to have value to you.
• Stress and anxiety can come from the challenges at work.
• Fixing people and fixing cars can have parallels.
• Deep breath in front of a customer may have them calm down. Like the yawn response.
• Many people in your world may be struggling with mental health and/or anxiety issues
• Get help from NAMI.com    National Alliance on Mental Health Issues
• Don’t fear being alone
• Cranial Electro Stimulation worked for Haakan


Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>Matt and Haakan Light, from Garage Gurus, are not providing medical remedies or solutions nor are they qualified to give out any medical advice.
• A very serious topic for everyone in the aftermarket
• Somewhere in the neighborhood, one in five and one in four adults have mental health issues or concerns and are going undiagnosed and untreated.
• Concussions can cause issues with mood.
• We’ve seen this amplified in professional sports like football
• These types of injuries can be cumulative (Head Injuries)
• Head injuries take away from your resistance
• There are alternative treatments
• Find an adaptive strategy for your mental health
• Exercise is good to improve your mental health
• Anxiety and mental health are related
• Talk therapy is an option
• The key is to connect with the therapist. Finding the right fit.
• They can give you tools but you need to take the responsibility
• Like addiction, you have to decide
• The tool truck can give you a tool, but you need to use it to have value to you.
• Stress and anxiety can come from the challenges at work.
• Fixing people and fixing cars can have parallels.
• Deep breath in front of a customer may have them calm down. Like the yawn response.
• Many people in your world may be struggling with mental health and/or anxiety issues
• Get help from NAMI.com    National Alliance on Mental Health Issues
• Don’t fear being alone
• Cranial Electro Stimulation worked for Haakan


Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>558cd7cc-e432-4d70-9425-30316e0c16e5Wed, 29 Dec 2021 00:15:00 -040001:05:39falsefull1111Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z [E010]Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z
• He holds some records in basketball that may never be broken
• He was a scoring machine
• He was not naturally talented but was 6” 5”
• He came up with his own drills
• He was doing things back in the 60s and 70s ahead of his time
• He spent time training, studying and working out, and challenging himself to get better
• He never had any god-given talent that would have made him like LeBron James or Michael Jordon
• Hard work can pay off
• Perfect Practice makes Perfect
• Journal your thoughts, ideas, intuition take-a-ways
• You have enough talent and natural skill to be the best or become really good at what you do
• Hard work, attention to detail
• Focus in the right direction, the right area, can be rewarding
• Find mistakes and inaccuracies
• Find ways to train yourself better
• Don’t need to work fast but smoothly. Get economy off motion.


Link to Matt's Journaling Episode on Remarkable Results Radio HERE.
]]>Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z
• He holds some records in basketball that may never be broken
• He was a scoring machine
• He was not naturally talented but was 6” 5”
• He came up with his own drills
• He was doing things back in the 60s and 70s ahead of his time
• He spent time training, studying and working out, and challenging himself to get better
• He never had any god-given talent that would have made him like LeBron James or Michael Jordon
• Hard work can pay off
• Perfect Practice makes Perfect
• Journal your thoughts, ideas, intuition take-a-ways
• You have enough talent and natural skill to be the best or become really good at what you do
• Hard work, attention to detail
• Focus in the right direction, the right area, can be rewarding
• Find mistakes and inaccuracies
• Find ways to train yourself better
• Don’t need to work fast but smoothly. Get economy off motion.


Link to Matt's Journaling Episode on Remarkable Results Radio HERE.
]]>97cb1c12-1841-4b1f-8c24-7c2654b10a84Wed, 22 Dec 2021 00:15:00 -040021:45falsefull1010Observation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to Z [E009]Observation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to Z
• I taught a PICO scope class and had a few observations
• Some owners/managers were present with their technicians
• Some owners/managers were amazed at what the scope could do for them
• Owners should not ignore business management classes at the expense of technician training
• Great chance to learn what other shops are doing
• Do owners who started as techs become more willing to invest in the back of the house vs the owners that came from outside the business or from the service counter? Are they more willing to spend money on the customer or systems than the back of the house?
• It is important to cross-train and get management more involved in the value of equipment and the tools needed to produce timely and quality work in the bays (efficiently, accurately, reduce negative outcomes ) 
• I believe techs should have to answer a phone and schedule an appointment and vice versa to keep the team understanding and humble
• If a tech breaks out a piece of equipment that they have not used in a long time and because of training they see value in it, be sure they are not punished for spending extra time

]]>Observation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to Z
• I taught a PICO scope class and had a few observations
• Some owners/managers were present with their technicians
• Some owners/managers were amazed at what the scope could do for them
• Owners should not ignore business management classes at the expense of technician training
• Great chance to learn what other shops are doing
• Do owners who started as techs become more willing to invest in the back of the house vs the owners that came from outside the business or from the service counter? Are they more willing to spend money on the customer or systems than the back of the house?
• It is important to cross-train and get management more involved in the value of equipment and the tools needed to produce timely and quality work in the bays (efficiently, accurately, reduce negative outcomes ) 
• I believe techs should have to answer a phone and schedule an appointment and vice versa to keep the team understanding and humble
• If a tech breaks out a piece of equipment that they have not used in a long time and because of training they see value in it, be sure they are not punished for spending extra time

]]>b2a45f25-1bc1-48f4-a595-4f78fb1501e6Wed, 15 Dec 2021 00:15:00 -040015:39falsefull99Pickpockets and Magicians - Matt Fanslow Diagnosing the Aftermarket A to Z [E008]Pickpockets and Magicians - Matt Fanslow Diagnosing the Aftermarket A to Z
• Matt speaks to how pickpockets and magicians use misdirection to fool you.
• Focus is critical in successful diagnosis.
• Distractions need to be minimized to keep a strong level of concentration.

]]>Pickpockets and Magicians - Matt Fanslow Diagnosing the Aftermarket A to Z
• Matt speaks to how pickpockets and magicians use misdirection to fool you.
• Focus is critical in successful diagnosis.
• Distractions need to be minimized to keep a strong level of concentration.

]]>daf58b59-3d13-4bd0-a256-e64896f5356aWed, 08 Dec 2021 00:15:00 -040023:16falsefull88The Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1 [007]The Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1. Matt is joined by his wife Danielle. As discussed there will be another episode to continue to keep this discussion alive.
• A candid discussion between Matt and his wife Danielle
• People struggle fighting a way back out after substance abuse to create and reach goals
• An important goal is to have autonomy and have their own place
• The hardest part of her job is to get people to stability
• Many obstacles and hurdles are part of the hoops to jump through
• There are repercussions to face
• The relapse rate is high
• Road back
• Stability. Need employment
• Rigorous honesty
• Must be ready to change
• External motivators are factors. Families. Legal System
• You have to love yourself
• There is a lot of shame to get over  
• When substance use stops they need to fill their lives with something else
• Searching for a job
• Having a job
• The first eighteen months is the danger zone while in recovery
• Most prone to relapse
• If people are truly into recovery they are open-minded
• Four pillars of recovery
• Health
• Home
• Purpose
• Community 

]]>The Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1. Matt is joined by his wife Danielle. As discussed there will be another episode to continue to keep this discussion alive.
• A candid discussion between Matt and his wife Danielle
• People struggle fighting a way back out after substance abuse to create and reach goals
• An important goal is to have autonomy and have their own place
• The hardest part of her job is to get people to stability
• Many obstacles and hurdles are part of the hoops to jump through
• There are repercussions to face
• The relapse rate is high
• Road back
• Stability. Need employment
• Rigorous honesty
• Must be ready to change
• External motivators are factors. Families. Legal System
• You have to love yourself
• There is a lot of shame to get over  
• When substance use stops they need to fill their lives with something else
• Searching for a job
• Having a job
• The first eighteen months is the danger zone while in recovery
• Most prone to relapse
• If people are truly into recovery they are open-minded
• Four pillars of recovery
• Health
• Home
• Purpose
• Community 

]]>3996a5bf-3051-4ea4-852c-914eacc19c30Wed, 01 Dec 2021 00:15:00 -040001:16:24falsefull77Electrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to Z [E006]Electrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to Z
Matt is joined by Sean Tipping, educator, mobile diagnostician and podcaster along with Matt Skundrich a trainer and mobile diagnostician.
Sean Tipping's Podcast HERE.
]]>Electrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to Z
Matt is joined by Sean Tipping, educator, mobile diagnostician and podcaster along with Matt Skundrich a trainer and mobile diagnostician.
Sean Tipping's Podcast HERE.
]]>64118298-bb59-4e00-9037-73e63bdebb14Wed, 24 Nov 2021 00:15:00 -040001:22:07falsefull66What a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z [E005]What a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z. Matt connects the rough times Metallica had that was reflected in the Metallica movie "Some Kind of Monster" to life in the auto service aftermarket. Enjoy Matt's uncanny ability to reflect and parallel life's journey.
]]>What a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z. Matt connects the rough times Metallica had that was reflected in the Metallica movie "Some Kind of Monster" to life in the auto service aftermarket. Enjoy Matt's uncanny ability to reflect and parallel life's journey.
]]>f22248f5-848c-4f4d-965f-efdcbd7bea5eWed, 17 Nov 2021 00:15:00 -040027:21falsefull55New Technology Coming to Our Bays - Matt Fanslow Diagnosing the Aftermarket A to Z [E004]New Technology Coming to Our Bays - Matt Fanslow Diagnosing the Aftermarket A to Z
• Matt talks to TopDon VP on new tech he found at AAPEX 2021

]]>New Technology Coming to Our Bays - Matt Fanslow Diagnosing the Aftermarket A to Z
• Matt talks to TopDon VP on new tech he found at AAPEX 2021

]]>c4128d02-8d33-49f0-89ae-14f9c1e7da64Wed, 10 Nov 2021 00:15:00 -040020:45falsefull44Buyer Beware. My Learning Curve With a Marketplace Purchase [E003]Buyer Beware. My Learning Curve With a Marketplace Purchase
• It started off great
• Then it never arrived
• Found it for sale again from the same person
• Who I called
• What I did

]]>Buyer Beware. My Learning Curve With a Marketplace Purchase
• It started off great
• Then it never arrived
• Found it for sale again from the same person
• Who I called
• What I did

]]>8ee1ce75-97cd-456c-9c38-e8af866022a5Fri, 22 Oct 2021 00:15:00 -040015:39falsefull33Matt Used an Ohmmeter - Oh My! - with Guest Sean Tipping [E002]Matt Used an Ohmmeter - Oh My! - with Guest Sean Tipping
• A huge diagnostic challenge on a truck hit by lightning
• Matt actually pulled out an ohmmeter and it helped him discover a path
• Sean talks about teaching and his mobile diag business
• Sean and Matt talk about Ohms, Volts and Amps

]]>Matt Used an Ohmmeter - Oh My! - with Guest Sean Tipping
• A huge diagnostic challenge on a truck hit by lightning
• Matt actually pulled out an ohmmeter and it helped him discover a path
• Sean talks about teaching and his mobile diag business
• Sean and Matt talk about Ohms, Volts and Amps

]]>05d4c94b-5b7b-4d77-98d3-872ad35a24d9Fri, 22 Oct 2021 00:15:00 -040001:00:23falsefull22Matt Fanslow Podcast Launch - Episode 1 with Carm Capriotto [E001]Matt Fanslow Podcast Launch - Episode 1 with Carm Capriotto
• A new podcast that will cover a wide range of topics from all angles of the automotive aftermarket
• The latest show from the Aftermarket Radio Network
• Carm and Matt talk about their collaboration to launch this inaugural episode


Podcasts Mentioned on this episode:
Link to Kobayashi Maru Episode - For The Record 77 HERE
Link to Professional Wrestling Episode - For The Record 50 HERE
Link to Matt's first-ever episode on ASE HERE
Link to Matt's first solo episode with Carm HERE
]]>Matt Fanslow Podcast Launch - Episode 1 with Carm Capriotto
• A new podcast that will cover a wide range of topics from all angles of the automotive aftermarket
• The latest show from the Aftermarket Radio Network
• Carm and Matt talk about their collaboration to launch this inaugural episode


Podcasts Mentioned on this episode:
Link to Kobayashi Maru Episode - For The Record 77 HERE
Link to Professional Wrestling Episode - For The Record 50 HERE
Link to Matt's first-ever episode on ASE HERE
Link to Matt's first solo episode with Carm HERE
]]>814409ef-576f-4476-ae85-55ea0d94f44cFri, 22 Oct 2021 00:15:00 -040030:34falsefull11Matt Fanslow Podcast Launch - Episode 1 with Carm Capriotto A new podcast that will cover a wide range of topics from all angles of the automotive aftermarket The latest show from the Aftermarket Radio Network Carm and Matt talk about their collaboration to launch this inaugural episode