On Top Of Roofing

Maximizing Your Roofing Insurance Claim: What You Need to Know

Cody Durham — Wed, 13 Mar 2024 05:00:00 -0500

Storm-Proof Your Roof and Wallet: Learn how the right knowledge about roofing insurance claims can not only save your roof but also safeguard your finances against storm season’s unpredictability.

Navigating the Storm Season with Expertise: This episode of "On Top of Roofing" features hosts Cody Durham and Eric Whitfield as they delve into the critical topic of preparing for storm season through the lens of roofing insurance claims. They provide a step-by-step guide on recognizing signs of roof damage, the intricacies of filing insurance claims, and ensuring your home is adequately protected before and after a storm. Drawing from years of experience in the roofing industry, Cody and Eric share essential tips on choosing the right contractor and navigating insurance policies to maximize your claim. Listeners will gain invaluable insights into the difference between Actual Cash Value (ACV) and Replacement Cost Value (RCV), and how to advocate for their rights as homeowners. This episode is a must-listen for anyone looking to safeguard their home against the unpredictability of storm season, armed with knowledge and strategies to navigate roofing insurance claims effectively.

KEY TAKEAWAYS:

Understanding Your Insurance Policy is Crucial

Before storm season hits, it's essential to thoroughly understand the details of your roofing insurance policy. Cody and Eric emphasize the difference between Actual Cash Value (ACV) and Replacement Cost Value (RCV) policies, highlighting how each can impact the coverage you receive after a storm. Knowing these details can be the difference between a fully covered repair and out-of-pocket expenses.

The Importance of a Pre-Claim Roof Inspection

Scheduling a professional roof inspection before filing an insurance claim is a proactive step every homeowner should take. This episode illustrates how an inspection can identify storm-related damages and prevent the filing of unnecessary claims that could affect your insurance record. A reputable contractor can offer insights into whether the damage warrants a claim, ensuring you're making informed decisions.

Selecting the Right Roofing Contractor

The choice of roofing contractor plays a pivotal role in the claim process and the quality of repairs. Cody and Eric advise on the importance of choosing a contractor with experience in storm damage and insurance claims. They suggest looking for local, well-reviewed roofing professionals who can navigate insurance adjuster meetings and supplement claims effectively.

Navigating the Insurance Claim Process

Filing an insurance claim can be daunting, but understanding the process can significantly ease the burden. This episode breaks down the steps involved, from filing the claim to meeting with insurance adjusters and understanding the payment process. The hosts share tips on advocating for your rights and ensuring that the insurance company covers all legitimate storm damages.

Maximizing Your Insurance Claim

Maximizing your insurance claim is not about profiting from your policy but ensuring you receive fair compensation for damages. Cody and Eric discuss strategies for homeowners to ensure their claims are fully maximized, covering everything from ensuring accurate damage documentation to understanding how to contest underpayments. They stress the importance of a detailed review of the insurance adjuster's report and how to work with your contractor to identify any discrepancies.

Time Stamped Summary

00:00:14 - Episode introduction with hosts Cody Durham and Eric Whitfield welcoming listeners back to "On Top of Roofing."
00:00:22 - Eric jokes about their audience size and personal greetings.
00:01:10 - Discussion on the importance of preparing for storm season and the impact of insurance changes.
00:02:03 - Explanation of Actual Cash Value (ACV) vs. Replacement Cost Value (RCV) policies.
00:03:09 - Analogy between ACV policies and the depreciation of a new car.
00:04:28 - Example scenario showing how an ACV policy affects claim payouts.
00:04:42 - Importance of knowing your insurance policy's coverage details.
00:05:23 - Explanation of how RCV policies work and the process of claim payouts.
00:06:16 - Tips for ensuring you receive recoverable depreciation on your claim.
00:07:18 - Discussion on roof payment schedules and how they can affect your coverage.
00:08:23 - Mention of non-recoverable depreciation and its impact on claims.
00:09:27 - Analogies used to explain insurance deductibles and recent law changes.
00:10:02 - Legal implications for contractors offering to cover deductibles.
00:12:49 - Guest Mike Mills introduces the topic of homeowner misconceptions about deductibles.
00:13:54 - Discussion on the consequences for roofers not abiding by deductible laws.
00:14:27 - Importance of reporting fraudulent roofing practices.
00:15:16 - The ethical stance of Cody and Eric's company on handling deductibles and insurance work.
00:17:08 - Reflections on losing business due to ethical practices but sleeping well at night.
00:18:52 - Advice on getting a roof inspection before filing a claim to avoid zero-pay claims.
00:20:02 - Caution against filing claims for minor damages that won't surpass the deductible.
00:21:51 - How partial claims work and their impact on future claims.
00:23:03 - The importance of having your contractor present during the adjuster's visit.
00:24:20 - Discussion on the rise of insurance premiums and policy changes.
00:26:14 - Advice on how to vet contractors, including checking online reviews and better Business Bureau ratings.
00:32:16 - Closing thoughts on the insurance claim process, from preparation to completion, and a teaser for the next episode's guest.

Revealing the Truth Behind Roofing Inspections: A Buyer's Guide

Cody Durham — Fri, 01 Mar 2024 05:00:00 -0500

💥 Get ready for a riveting episode! 💥 Today on our podcast, we're diving deep into the world of real estate with some jaw-dropping stories that will leave you on the edge of your seat. We're sharing the good, the bad, and the ugly of the real estate industry, giving you a firsthand look at what really goes on behind the scenes.

🏡 Strap in as we recount our encounters with realtors, homeowners, and insurance companies. These stories are not only entertaining, but they also serve as important lessons for anyone looking to venture into the world of real estate. We'll shed light on the challenges, the twists and turns, and the unexpected obstacles that can arise during the home-buying and selling process.

🌟 Join us as we uncover a tale of a homeowner in denial, who refused to acknowledge the glaring hail damage on their supposed class four impact-resistant roof. You won't believe how this story unfolds and the lengths we had to go to resolve the issue. It's a rollercoaster ride you don't want to miss!

💡 But that's not all! We also discuss the ever-changing landscape of insurance companies, the importance of thorough inspections, and the power of trust in real estate transactions. From negotiating tactics to financing options, we've got all the insider tips and tricks to help you navigate the real estate world like a pro.

🎄 As the year comes to a close, we want to wish all our listeners a Merry Christmas and a prosperous New Year. We're grateful for your support, and we can't wait to continue sharing more captivating stories and valuable insights in future episodes. So, don't wait another second – tune in now and get ready to be captivated by our latest episode! Trust us, you won't be disappointed.

[00:00:00] It's.

[00:00:21] There you go. Pull that microphone. There we go. We're back. We're back.

[00:00:25] Number four man. Today it's going to be story time, going over some things we've encountered.

[00:00:54] Today we wanted to talk about good, the bad, the ugly of real estate.

[00:01:36] These stories will somewhat educate things to look out for when going into real estate.

[00:01:51] We're going to start talking trash about people. This is going to be fun.

[00:02:16] Eric has some stories with good interactions we've had with realtors and homeowners.

[00:02:24] It feels like Honolulu outside today, pushing 80 degrees in December.

[00:02:46] I've kept hearing that we're going to have the coldest winter ever.

[00:02:54] Our company is growing. We've hired a couple of guys in the past couple of weeks.

[00:03:18] Cody is going to tell a specific story that happened to him a week ago.

[00:04:01] There's the general inspection that took place on the home.

[00:04:17] When it's a steep roof, inspectors aren't really doing a super thorough inspection.

[00:04:47] The homeowner preemptively filed a claim on his roof but the carrier said there's no damage.

[00:05:12] The buyer's roofing company said the roof is in terrible condition, with hail damage.

[00:05:28] The homeowner says they have a class four impact resistant roof.

[00:05:53] Another roofing company who put the roof on says it's functioning as it should.

[00:06:25] The insurance agent asked Cody to go take a look and provide his opinion.

[00:06:41] Knowing I won't get the job, the homeowner has a trusted contractor.

[00:07:01] Homeowner claims to have a class four impact resistant roof, asks me to check it.

[00:07:17] I see the impact resistant roof and acknowledge it, but still need to inspect further.

[00:07:40] Shockingly, I find hail damage everywhere, larger than golf ball size.

[00:08:07] Unsure how to handle the situation, I discuss options with the homeowner.

[00:08:38] Homeowner refuses to accept that hail damage is still damage despite the roof functioning.

[00:08:54] I continue inspecting the roof, finding damage everywhere as expected.

[00:09:15] Insurance adjusters require a minimum number of hits for a claim, which the roof surpasses.

[00:09:30] I break the news to the furious homeowner that the roof is indeed damaged.

[00:09:44] Homeowner realizes the sale may be affected and tells us to leave.

[00:10:19] I speculate on why the roofer doesn't want to sell a new roof.

[00:10:44] Contractors representing seller and buyer may not be fully honest due to motivation to sell.

[00:10:58] Insurance denial prolongs the process of resolving the roof damage issue.

[00:11:21] Steps include documenting the roof, sending estimates, and getting a second adjuster.

[00:11:39] Appraisal is another step that can take months, causing problems for home sellers.

[00:12:02] Homeowners are frustrated having to trust their insurance company over contractors.

[00:12:31] I reiterate to the homeowner that I am an independent party not invested in selling a roof.

[00:12:44 to 00:12:54] I'm going to be 100% transparent, open and honest with you, which I was. But I think insurance has changed a lot just in the last six to twelve months. Absolutely. You trust your insurance guy, whatever.

[00:12:54 to 00:13:17] But now because they've gotten so tight on everything, everything that I think it's a harder thing to overcome. It really is. Yeah. But again, who do you trust in that situation? Right?

[00:13:17 to 00:13:31] I trust you, Cody. Well, I wish everybody did, Mike, but that guy didn't know, you know, as upset as he was with me and as uncomfortable as that situation was, I felt bad for him because he really got put in a bad situation. Four different people telling him four different things. Absolutely. But it started with this specific adjuster who went out there and told him he didn't have damage.

[00:13:31 to 00:14:02] I don't care if you've been roofing for a year, a month, a week, I could have never shown you a picture of hail. You're like, holy crap, what's wrong with this hail? What's wrong with this roof? Yeah, what's going on? So it's just a really bad situation there.

[00:14:02 to 00:14:10] Just fix the roof. But if you don't fix the roof then we're not going to buy the house. And that's kind of my story. Yeah. And they can't really because they're not going to be able to insurance.

[00:14:10 to 00:14:34] It'd be enough time. So what will happen is the insurance company is going to write a policy for that house and then they're going to send an inspector out there after that policy has been taken into effect. And then that guy's going to say well you have 60, 90 days to get this taken care of. And this isn't a small repair, this is a whole roof and this is a big roof. I mean we're talking, I think it was probably a 4000 square foot house.

[00:14:34 to 00:15:04] We're talking to 80 squares. But again, it's the time that becomes so problematic. So yes, you could still close and again, I'm speaking way out of school here with regard to the negotiations and the realtors and what all they can put in the contract, but you all still could do that and we carry it out and we can still fight that fight for you just knowing if things don't go well, I guess, well. Couldn'T the seller's insurance company, couldn't they go out and say, okay, yeah, we're going to replace this roof and then you still close it may take a. Little while, put it in the contract and have timelines out there.

[00:15:04 to 00:15:22] Absolutely. Yeah. And then let's say for whatever reason they can't make it work within the time constraints. Maybe they meet in the middle and there's just money involved and we can still get the roof done or whomever can get the roof done. But yeah, so that's the worst case scenario for both of them because he's not getting an insurance policy.

[00:15:22 to 00:15:41] I told the guys like man, I personally if I was buying this house I couldn't do it. I wouldn't buy it. Just knowing full well that I'm going to have problems long term. And the other problem is, let's just for hypothetical sake, say that insurance did go ahead and write you a policy. Well, then another year later, you have a hailstorm and you want to file a claim.

[00:15:41 to 00:15:51] And maybe it's small, but then they see all this other big stuff. So you would think hail is hail, and we're going to write it. They're going to say, no, I'm sorry, that hail predated. It doesn't correlate now. Exactly.

[00:15:51 to 00:16:18] So, sorry, you're out of luck. You're going to have to pay for it out of pocket. So there's just a lot of negative that can come from these situations. So you got to trust your contractor, you got to trust the insurance carrier, which, as Mike said, it's really difficult right now because they have tightened up, but you got to be willing to fight the fight. Well, that's why it's super important to get an insurance company and a rep based system.

[00:16:18 to 00:16:42] I tell people all the time when they're getting mortgages, don't go with the GEicos and the progressives of the world, because when you're calling 1800 numbers and you're trying to get stuff, you got nobody fighting in your corner. You have to have an agent because representation, like car insurance, whatever, but with your house, because all of the premium is built into that roof. I mean, that's what you're paying for. When you pay for insurance, that's what you're paying. Yeah, yeah, no doubt.

[00:16:42 to 00:17:00] So having that in your corner is big. And know we have Brad on last time, Brad would be the first one to go. Look, we've got a sale going on here. We need to bump this up and we need to get somebody else's eyes on this. But knowing this specific carrier and how they work, this one's going to be for them.

[00:17:00 to 00:17:09] You'll be drugged up for a long time. So anyway, so the problem sounds like. It'S the insurance company, really. Right. Because they won't admit or they won't come to terms with the fact that there's serious damage on that roof.

[00:17:09 to 00:17:23] Yeah, it's kind of the mo nowadays. You just hear the. No, there's no damage. Hoping that that homeowner or seller buy or whatever goes away, that's where we kind of step in and we can have that further conversation. We know the next steps.

[00:17:23 to 00:17:34] And again, in a real estate transaction, time is of the essence. So sometimes you don't have that time and you got to extend things out. Well, he's always going to have that problem. Any new buyer that comes, the next. Buyer is going to do the same thing.

[00:17:34 to 00:17:54] And really in that situation, I don't know who the people are involved in here, but the listing agent, the one that needs to be the one to tell him, hey, look, I've done this before. We've been down this road. It's your insurance. Your insurance is the problem. Well, and again, I don't fully know about all the real estate disclosure and everything, but they've got multiple inspections now stating that there's roof damage.

[00:17:54 to 00:18:04] Yes. So that has to be turned over to any potential buyer. So it's out there. Whether that buyer has another contractor come in and look at or not, it doesn't matter. It's been fully documented.

[00:18:05 to 00:18:21] And that's the hardest part for people to understand when it comes to claims.

[00:18:21] Let's just assume it wasn't hail damage. Insurance adjuster says it's not storm damage.

[00:18:33] But that doesn't mean the roof is good. Buyers need contractors to differentiate.

[00:18:46] Age is a problem, but even carriers won't write a policy with missing or torn shingles.

[00:18:59] Get us involved early for sellers and buyers so they know the condition of the roof.

[00:19:45] You might not know about missing or torn shingles if it's not visible.

[00:20:21] Sellers and buyers need to involve contractors early to address any issues beforehand.

[00:20:32] Sometimes, there's a lack of trust when working on behalf of buyers.

[00:20:48] Representing buyers can be challenging as sellers already have their preferred contractors.

[00:21:14] A realtor contacted a roofer early during the option period for a newlywed couple's potential home.

[00:21:33] The roofer found hail damage and negotiated with the seller's realtor to file a claim.

[00:22:03] The claim was approved, and the roof was totaled. The process went smoothly.

[00:22:10] The happy ending dispels the myth that insurance companies won't cover roof damage.

[00:22:31] The realtor wrote the roofer into the contract, and the buyers were relieved to have the issues fixed.

[00:23:10] The process took place after the option period and closing, but both parties were satisfied.

[00:23:33] With a good realtor and contractors, foundation issues and repairs can be explained and resolved.

[00:23:45] Working on the buyer side from the beginning makes the process easier and more reassuring.

[00:23:57] As a buyer, it's crucial to know if the warranty will transfer to you.

[00:24:21] If there's no warranty, any repairs will come out of your pocket. Quality matters too.

[00:24:39] It's important to gather information about the roof, its age, shingle manufacturer, and more.

[00:24:50] He made me walk the roof, ensuring I knew everything about it.

[00:26:00] Listing agents will play a bigger role in transactions, and commission structures are changing.

[00:25:07] Don't just settle for a new roof, demand details and quality.

[00:25:22] Work with the sellers and get involved in the roof, ensuring transparency and trust for the buyers.

[00:28:00] Relationships should be based on trust, not just transactions.

[00:28:39] Choose the right people who have everyone's best interests in mind.

[00:29:22] Good realtors aim to take care of clients at the highest level for long-term referrals.

[00:29:51] Sure, you're scratching my back by get me on a roof, but I want to make you look good.

[00:30:08] So you use me in the future, and maybe that homeowner and that homeowner's mother and aunts and uncles use us, too. So we're going to do everything in our power to do it the right way. Well, like you guys said on the last episode where you were talking about how when you go do repairs, you're not making any money on those. You're just going and maybe barely covering costs. Yeah.

[00:30:20] You're helping a new relationship. It's the same concept. You're just trying to help people. So that way in the future when these situations come up, you're the first person they think of because you took good care of them well. And you're saying how things are changing with lawsuits and all that.

[00:30:33] I mean, we've seen a definite difference in real estate deals for us over the past couple of years. The market has been so hot. I mean the sellers had every ounce of leverage. Buy the house, don't buy the house. I don't.

[00:30:49] There's 20 people behind you, so I don't care. So I'd say the roof was so far down the list on things that's changing. Right now we have 60. Our real estate business has picked up quite a bit. I mean, I know the market is soft, but we're getting on more and more houses in comparison because buyers are.

[00:31:01] In control versus sellers and they have a little more leverage these days. That takes me to my next negative story and this is a pretty heartbreaking story. I'm going to bring it down. Turn the lights down, please. Do you want me to talk?

[00:31:22] Really get real close. So this one, it was in the heat of the market, gosh, probably two years ago, two and a half years ago, something like that. Lady calls me, says, Cody, we've recently purchased a home. We wanted to be close to our daughter and when she said close, it was next.

[00:31:42] I don't know about what that relationship is like. I know my wife loves my mom, but I don't know if she want to lives next door. But that said. So they were obviously very motivated to buy so much that I think they did themselves a disservice because they wanted this house so badly. They basically waived the inspection or not?

[00:31:56] Basically, no, they did waive the inspection. So did they not get an inspection. Or did they just, they did not get. Okay, just as a side note, you can waive the as is. Like we're going to take it as is, but don't ever, don't ever waive.

[00:32:04] Always do an inspection. I think. What are they, 5600? Yeah, like $600. That's the dollar amount.

[00:32:29] Never buy a house. Even brand new homes get an inspection. So they didn't. And they were educators for life so they're not swimming in money or anything like that. Well, she calls me, says, hey, my insurance policy or my insurance company is telling me that I have 90 days to get this roof taken care of or we're not going to have a policy at all and just purchased the home, hadn't been in it 30 days.

[00:32:43] I go out, I look at this roof. And it is destroyed. I mean, just blasted. One of the worst you'll ever see. I say, okay, this is a problem, obviously, but what kind of relationship do you have with the seller?

[00:33:06] And they say it was not a good relationship. I said, well, I knew when the storm was, the storm had happened, I think, two weeks prior to them buying this home, literally. And so I said, well, the best case scenario for you is you need to reach back out to the seller by any means necessary and see if they're willing to file a claim. That's best case. Then everything could be handled through insurance.

[00:33:17] You don't have to worry about it. You get a new roof and everybody goes off and they're happy. So they tried that multiple times. The seller wasn't having it. They weren't going to do it.

[00:33:41] They didn't want to be involved. You bought the house essentially as is. You had every opportunity to take a look at all this stuff and you chose not to. So I'm sorry, that's it. But that real side note, so people might not know that you can actually go back to the seller because the insurance company that had the policy at the time of the storm is still, quote unquote, on the hook for that.

[00:33:50] Depending upon the time constraints. Yeah, depending on that. So there is a way to go back. And we tried to have her go back and do that, and it just. I wonder if there's anything they could do with the seller's disclosure thing.

[00:34:03] I guess it's what you know and what you don't know. But if there was a massive hailstorm two weeks before. Yeah, and I mean, devil's advocate, I mean, maybe the people were...

Roofing Repairs and Insurance: What You Need to Know

Cody Durham — Fri, 01 Mar 2024 05:00:00 -0500

Uncover the Unexpected: How One Simple Change Could Save You Thousands on Insurance. Find out the surprising truth about impact-resistant roofing and the potential cost-saving benefits. Don't miss the chance to make a smart move for your home and your wallet – it's a game-changer!

This is Brad Bingham's story:

In this episode of On Top Of Roofing, guest Brad Bingham shares invaluable insights about the impact of deductibles on insurance premiums, drawing from over 25 years of experience in the insurance industry. Brad's emphasis on prioritizing relationships and personalized service over financial gains serves as a guiding principle in his approach to insurance, making his perspective a must-listen for homeowners and contractors looking to optimize their insurance coverage. The discussion covers various aspects, from the significance of roof inspections and different insurance coverage options to the complexities of navigating insurance claims. Brad's expertise and real-life examples provide practical tips for making informed decisions and understanding the nuances of insurance policies. By delving into the impact of deductibles on insurance premiums, Brad offers valuable insights that can help homeowners and contractors lower insurance costs through strategic choices. Tune in to gain a deeper understanding of the intricate relationship between deductibles, premiums, and optimizing insurance coverage.

My special guest is Brad Bingham

Brad Bingham boasts a 25-year tenure in the insurance industry, offering extensive expertise in insurance claims and homeowners' insurance needs. With a client-centered approach, he has gained recognition for providing tailored and informed guidance to homeowners and contractors. Through his comprehensive knowledge and commitment to client satisfaction, Brad has effectively assisted individuals in navigating insurance complexities, enabling them to make strategic decisions to enhance their coverage while minimizing premiums. His reputation as a trusted and reliable insurance advisor is underscored by his dedication to cultivating strong, enduring client relationships and consistently prioritizing their best interests.

In this episode, you will be able to:

Understand How Personalized Service in Insurance Can Save You Money
Discover the Key to Assessing Your Need Before Filing an Insurance Claim
Unlock the Role of Insurance Agents in Maximizing Your Claims
Master Understanding Insurance Policy Coverage Limitations for Optimal Protection
Harness the Power of Deductibles to Lower Your Insurance Premiums

The key moments in this episode are:

00:00:00 - Introduction and Catching Up

00:07:21 - Importance of Relationships in Business

00:09:16 - Advising Clients on Filing Insurance Claims

00:11:15 - Considerations Before Filing a Claim

00:12:02 - Tightened Insurance Guidelines

00:12:44 - Impact of Inflation on Insurance Business

00:13:07 - Companies Ceasing Writing Business in Texas

00:14:12 - Consequences of Filing a Claim

00:16:26 - Importance of Roof Inspection for Insurance Policies

00:20:48 - The Role of an Insurance Agent

00:24:06 - Importance of Understanding the Claim Process

00:25:37 - Bridging the Gap Between Agency and Claims

00:26:22 - Trusting Contractors and Insurance Agents

00:27:45 - Challenges Faced by Adjusters

00:31:15 - Prioritizing Customer Trust and Credibility

00:35:19 - Identifying Roofing Insurance Gaps

00:38:00 - Impact of Roof Payment Schedule

00:42:53 - Selecting the Best Contractor

00:44:32 - Understanding Deductibles and Risk

00:46:21 - Long-Term Impact of Insurance Choices

00:46:46 - Importance of Deductibles and Savings

00:48:17 - Importance of Roof Inspections

00:49:06 - Impact of New Roofs on Premiums

00:52:10 - Class Four Impact Resistant Roofs

00:57:53 - Financial Considerations for Roof Upgrades

00:58:42 - Misconceptions About House Insurance

00:59:16 - Understanding Metal Roof Insurance Coverage

01:00:44 - Impact of Cosmetic Exclusion on Roof Insurance

01:02:22 - Dealing with Denied Insurance Claims

01:06:06 - Importance of Choosing a Reliable Contractor

01:10:18 - Brad Bingham's Appreciation

01:10:29 - Mike's Contribution

01:10:35 - Veterans Day Appreciation

01:10:41 - Closing Remarks

01:10:49 - Final Farewell

Assessing Your Need Before Filing

Before initiating an insurance claim, it's important to assess the situation accurately. This involves getting a professional evaluation, particularly in roofing issues, to determine the extent of the damage. Rushing to file a claim without a proper assessment could lead to claims being denied or inadequate compensation, hence understanding the level of damage is crucial to ensure fair treatment from insurance companies.

Personalized Service in Insurance

Personalized service in insurance entails understanding clients' unique situations and providing tailored solutions to their insurance needs. This not only enhances clients' satisfaction but also deepens their trust in their insurance providers. When service is personalized, it reflects a genuine interest in the welfare of the client, leading to a more amicable and long-standing relationship.

Role of Insurance Agents

Insurance agents play a vital role in guiding clients through the often complex process of filing insurance claims. They not only advise clients on the appropriate steps to take but also offer support throughout the process. Trustworthy and committed insurance agents prioritize the interests of their clients, providing expert guidance and easing the burden associated with managing insurance claims.

The resources mentioned in this episode are:

Contact Brad Bingham to discuss the potential cost savings and benefits of upgrading to an impact-resistant roof for your home.
Request a quote from Brad Bingham to compare the cost of a standard roof replacement versus an impact-resistant roof replacement for your specific property.
Inquire about the potential discount on your insurance premium for installing a class four impact-resistant roof and how it can save you money in the long run.
Discuss with Brad Bingham the specific details and cost implications of upgrading to an impact-resistant roof, and how it can provide long-term cost savings and protection for your home.

Connect with me here:

https://www.twitter.com/10_gage_ridge
https://www.youtube.com/
https://www.youtube.com/
https://www.facebook.com/10GageRidgeRoofing
https://www.linkedin.com/10gageridgeroofing
https://10gageridgeroofing.com/

The Dark Side of Roofing: A Candid Chat with Adjuster Adam Denne

Cody Durham — Fri, 01 Mar 2024 05:00:00 -0500

Episode Summary

In this engaging episode of "On Top Of Roofing Podcast with Cody and Eric," we dive into the nuanced world of roofing claims, the critical relationship between contractors and adjusters, and the impact on homeowners. Kicking off with a light-hearted moment about technical difficulties, our hosts introduce Adam Denne, a seasoned adjuster with a unique perspective on the oft-misunderstood dynamics between contractors and insurance adjusters. Through a mix of humor, real-life anecdotes, and expert insights, Cody, Eric, and Adam unravel the complexities of roofing claims, from the initial assessment to final resolution. They discuss the importance of understanding insurance policies, timelines, and the pivotal role effective communication plays in protecting the homeowner's interests. The episode doesn't shy away from the challenges faced in the industry, emphasizing cooperation and mutual respect among all parties involved.

Key Takeaways

Bridging the Divide

Understanding the roles and responsibilities of adjusters and contractors is crucial in navigating roofing claims, emphasizing mutual respect and cooperation for the homeowner's benefit.

Insider Insights

Adam Denne shares valuable insights from his experiences as an adjuster, highlighting the importance of knowledge and communication in handling various types of losses effectively.

Policy and Procedure

A deep dive into the significance of comprehending insurance timelines and policies, ensuring homeowners are well-informed and prepared throughout the claims process.

Challenges and Solutions

Discussion on the common challenges adjusters and contractors face, offering solutions that foster better outcomes for homeowners.

Guest Bio

Adam Denne brings a wealth of experience and a unique perspective to the table as a former adjuster turned advocate for effective communication between roofing contractors and insurance professionals. With various titles and designations in the insurance industry, Adam's expertise is invaluable in demystifying the claims process, advocating for homeowners, and promoting a collaborative approach to resolving roofing issues.

[00:00:51 to 00:01:03] Cody introduces the podcast and mentions technical difficulties with an echo in the background.

[00:01:03 to 00:01:16] Cody jokes about people wearing headphones at playoff games to avoid echo.

[00:01:20 to 00:01:28] Cody assures that the technical difficulties have been resolved.

[00:01:28 to 00:01:56] Cody explains the purpose of the podcast and introduces Adam Denne as a guest.

[00:01:56 to 00:02:23] Cody mentions the common confrontation between contractors and adjusters, highlights Adam's experience as an adjuster.

[00:02:23 to 00:02:36] Adam playfully refers to roofing contractors as the dark side but asserts that they are the good guys.

[00:02:38 to 00:02:54] Cody emphasizes that everyone, including Adam, is just doing their job to protect the homeowner.

[00:02:54 to 00:03:18] Cody explains how Adam helps homeowners with various types of losses, including roof claims.

[00:03:19 to 00:03:25] Cody asks a light-hearted question about a female roofer gaining followers on TikTok.

[00:03:28 to 00:03:29] Eric asks about the rating for the upcoming joke.

[00:03:33 to 00:03:42] Cody jokingly mentions that only three people are watching the podcast and prompts Adam for the answer.

[00:03:42 to 00:03:48] Eric delivers the punchline to the joke, mentioning the importance of flashing.

[00:03:48 to 00:04:21] Cody thanks someone named Cannon for sharing the joke and then proceeds to ask Adam about his titles and designations.

[00:04:21 to 00:04:31] Cody jokes about his phone taking too long to say Adam's name due to all his titles.

[00:04:33 to 00:04:48] Adam explains that he earned several designations in the insurance industry for bonus incentives.

[00:04:48 to 00:05:06] Adam lists the various designations he obtained: PCls, FCls, AAI, AIS.

[00:05:06 to 00:05:27] Eric provides additional information about two designations related to identifying fraud.

[00:05:27 to 00:05:42] Adam shares his motivation for obtaining designations related to agent experiences and customer interaction.

[00:05:42 to 00:05:54] Eric clarifies the meanings of AIS and AI as agent designations.

[00:05:54 to 00:06:13] Adam acknowledges that he has specialized knowledge but emphasizes that he is an adjuster.

[00:06:13 to 00:06:31] Cody asks Adam to explain the lifecycle of a claim when it reaches his desk.

[00:06:31 to 00:06:41] Adam mentions different ways to file a claim, including through an agent or online.

[00:06:41 to 00:06:49] Eric adds the initials for the first notice of loss (FNOL) and explains how carriers receive claims.

[00:06:49 to 00:07:01] Eric explains that non-license adjusters handle the initial claims process as customer service advocates.

[00:07:01 to 00:07:16] Eric mentions how the claims are entered into the system and assigned to adjusters.

[00:07:16 to 00:07:35] Adam describes how he is activated as an adjuster when there is a spike in claims in a particular area.

[00:07:35 to 00:08:03] Eric explains that with his carrier, claims go to an independent adjuster before reaching Adam's desk.

[00:08:03] Before getting into different sides, have you been on those sides?

[00:08:18] I've always been a staff catastrophe adjuster, working for insurance carriers like State Farm, Allstate, etc.

[00:08:31] Independent adjusters (IA) work for intermediary companies like Pilot. They have the same licensing authority.

[00:08:54] Independent adjusters have different financial authority through the carrier compared to staff adjusters.

[00:09:11] Independent adjusters sometimes have limited or no authority, but staff adjusters have more authority.

[00:09:26] Independent adjusters are automatically dispatched claims in case of spikes in claims due to disasters.

[00:09:41] When activated, the claim is rerouted to the catastrophe adjuster's inbox. They handle it from there.

[00:09:52] The number of catastrophe adjusters sent depends on the quantity of claims.

[00:10:00] Some carriers focus more on independent adjusters, others focus more on staff adjusters.

[00:10:15] Some carriers avoid independent adjusters due to higher cost and the expense of sending someone out.

[00:10:31] Independent adjusters cost more per transaction, carriers prefer minimizing expenses.

[00:10:46] The story takes place focusing on the current model of the catastrophe adjuster.

[00:11:04] Once a claim lands on the adjuster's desk, they take ownership and contact the customer.

[00:11:19] The office adjuster is also assigned to the claim and handles it throughout its lifespan.

[00:11:30] The catastrophe adjuster schedules inspections, writes estimates, makes payments, and closes the claim.

[00:11:47] When closed, the claim remains inactive until reactivated by the office adjuster or customer.

[00:12:15] Once a claim is truly closed, it means the final payment has been issued.

[00:12:31] Closed means there is no adjuster actively working on the claim from the carrier's perspective.

[00:12:49] Claims can be reopened with a simple phone call from the customer.

[00:13:07] Some states have timelines for reopening claims due to prompt payment of claim statutes.

[00:13:36] Carriers may make a note of the file if a claim is discussed post-closing, but won't technically reopen it.

[00:13:55] In Texas, claims have time constraints, usually 180 days or one year, before being considered a new claim.

[00:14:07] Most carriers prefer one-year policy terms to distinguish between addressing damages and filing suits.

[00:14:24] Texas statute gives homeowners two years to file a lawsuit for action under homeowner's insurance.

[00:14:24] Although the policy states one year, carriers often address important claims within 18 months.

[00:14:43] Some carriers strictly follow the policy language of 180 days or one year to cut off claims.

[00:15:02] Policy varies between one year from the date of loss or one year from the notice of loss.

[00:15:18] Reading the entire policy, including endorsements, is crucial to understanding the timeline.

[00:15:39] Exception date indicates subsequent timeline for policy renewal, while first notice marks awareness of damage.

[00:16:04] Carriers rely on customers to provide the date of loss in case of non-weather-related damage.

[00:16:39] Some carriers proactively notify customers about recent weather events that may qualify as a claim.

[00:16:55] Carriers now send proactive texts to initiate claims, making it easier to handle damages promptly.

[00:17:21] Catastrophe events are always weather-related and involve a significant volume of claims.

[00:18:02] Catastrophe teams are deployed when multiple homes are affected by weather events.

[00:18:14] Insurance companies determine cat events based on the volume of claims in a specific area.

[00:18:31] From an insurance perspective, a single tornado affecting a small area is not considered a catastrophe.

[00:18:54] Carriers set their own thresholds for declaring a cat storm based on policies in force.

[00:19:04] The number of policies in force determines the risk level for weather events in a particular area.

[00:19:15] Different carriers have different levels of involvement in specific areas affected by a cat event.

[00:19:39] Staff cat adjusters typically handle around 50-100 claims, while IA adjusters have no limit.

[00:19:57] IA adjusters can receive up to 150 claims at once, depending on the workload.

[00:20:12] Cat adjusters have limited time availability, while IA adjusters may be worked to the ground.

[00:20:28] Carriers have varying schedules for cat adjusters, such as 20 days on and one day off or 23 days on and five days off.

[00:20:45] If you are a staff adjuster, it behooves them to give you time off.

[00:21:02] As an IA adjuster, they will deploy you to an area as long as there are claims.

[00:21:21] Cody's brother-in-law is now an adjuster, they both came from car audio to this industry.

[00:21:37] Chip and Adam are meticulous, smart as whips, contractors can't pull anything over them.

[00:22:02] Cody has been meeting fewer adjusters, but it varies by carrier.

[00:22:12] Different carriers have different methods for scheduling claims and allocating time.

[00:22:22] Adam determines the severity of the claim and how much time he needs to allocate.

[00:22:33] Hail claim in Minnesota requires more time due to extra buildings, each region is different.

[00:22:45] Some carriers use a system similar to Uber for scheduling claims.

[00:23:07] It's split 50-50 between carriers using different methods of assigning claims.

[00:23:22] Adam prefers the carriers that just give him claims and let him figure it out.

[00:23:30] Scheduling claims involves learning the region, traffic, and making a lot of phone calls.

[00:24:02] Recent storm in Mansfield had big hail, interesting results on the roofs.

[00:24:18] Every event is different, different carriers, traffic, materials, and damages.

[00:24:43] Hail could vary in density, from solid to conglomeration of small stones.

[00:25:23] The uplift and temperature at higher elevations affect the density of the hail.

[00:25:38] Adjusters experience challenges explaining to homeowners why there may not be damage.

[00:26:08] Cody acknowledges that there can be a contentious relationship between contractors and adjusters.

[00:26:38] Adjusters have to deliver news to homeowners who expected a new roof but don't see damage.

[00:26:48] Eric is not bothered by difficult situations and focuses on doing what's right.

[00:26:58 to 00:27:13] And that's why it doesn't bother me. I tell them exactly what they have.

[00:27:13 to 00:27:38] What they don't have, and if I come out, I try to teach or treat each one like, it's my grandma from Minnesota.

[00:27:38 to 00:27:49] Sometimes it's bad news and I don't. Like telling them, but I know that I'm right when you say it.

[00:27:49 to 00:28:15] This is what your policy can pay you for. We just go from there.

[00:28:15 to 00:28:29] So I don't know if they're new. Or just wrong or uninformed, because honestly.

[00:28:29 to 00:28:47] If I get a sense that they. Know they're wrong and they're saying something contrary to the truth, I handle those differently.

[00:28:47 to 00:29:00] When I tell them, I say, your contract, I'll point out, has told you that you have devastating hail damage to your roof.

[00:29:00 to 00:29:07] I don't see any damage to your roof. I don't see wear and tear. I don't see hail.

[00:29:08 to 00:29:19] What do you do with that information? Hire anybody you like to make any repairs.

[00:29:19 to 00:29:31] To another roofer and tell them you. Had a roofer that says, roof is trash, it's damaged by hail, it's beyond. Repair, and it can't be salvaged.

[00:29:32 to 00:30:02] And then whatever they said, have them call me.

[00:30:02 to 00:30:29] But now, a lot of times there's a ton of items that aren't on a claim.

[00:30:29 to 00:30:41] I can tell you my opinion, and this is one.

[00:30:42 to 00:30:56] We didn't have digital cameras. We would take a Polaroid, take a picture of the house.

[00:30:56 to 00:31:07] And companies have evolved with technology for good reason.

[00:31:07 to 00:31:12] Guidelines, and document it appropriately.

[00:31:16 to 00:31:29] Lost my train of thought entirely.

[00:31:29 to 00:31:41] All we would care about was, well, I say we would care about.

[00:31:41 to 00:31:55] This is where my opinion comes in. The deductibles are 200 and 5500.

[00:31:55 to 00:32:14] So they're thousands of dollars of deductible.

[00:32:15 to 00:32:28] They do all this stuff so they can have a $5,000 deductible.

[00:32:28 to 00:32:47] More and more on the claim other. Than the roof, it pushed both sides to look at a totality of damage.

[00:32:47 to 00:33:01] We'Ve been using for 20 plus years became more detailed and it had more.

[00:33:01 to 00:33:14] It's a really good program and it's. Seven out of ten major carriers use it.

[00:33:14 to 00:33:23] And because of that, when you go. Out and look at the claim, in. Order to make sure that they're fully.

[00:33:23] Indemnified, adjuster and contractor should be looking for every item on the estimate.

[00:33:39] Eric's goal as an adjuster is to never hear from the customer again.

[00:33:46] Both adjusters and contractors want to do a great job and move on.

[00:34:05] Homeowners have avenues for disagreement, such as second inspections or supplements.

[00:34:27] Eric sees the contractor as an extension of the customer and prioritizes communication.

[00:34:55] Contractors want to ensure everything is okay and avoid conflict with adjusters.

[00:35:04] Adversarial relationships benefit no one, as adjusters control the checkbook.

[00:35:19] Cody shares stories of contractors and adjusters behaving poorly and highlights avenues for resolution.

[00:36:06] Both contractors and adjusters can have bad actors or make mistakes.

[00:36:30] Insurance claims shouldn't be equated to life or death situations like policing.

[00:36:49] The stress experienced by adjusters and contractors can be significant.

[00:37:23] Adjusters often seek advice from each other as they all have different opinions.

[00:37:44] Different adjusters may approach the same claim with different estimates due to subjectivity.

[00:38:09] Adjusters have a higher workload during the claims process than initially anticipated.

[00:38:51] Different carriers have different structures, with some handling claims cradle to grave.

[00:39:04] Some carriers have large inside groups to handle questions and supplements during the claims process.

[00:39:22] Different adjusters may have different opinions, which is why seeking a third opinion is important.

[00:39:32] Asking the same person for a second opinion will yield the same decision.

[00:39:43] Letting a different adjuster look at a claim ensures an honest representation for the customer.

[00:39:53] I like it when you ask another adjuster for their opinion if you have a question or disagree with me.

[00:40:09] Recently, we've had to ask for a lot of second look inspections, but it often ends up with the same result.

[00:40:20] I always put a note in the file admitting I was wrong, just in case I missed something.

[00:40:54] It's important to have experienced adjusters on the inside, as sometimes things get missed.

[00:41:04] Usually, experience is more valuable in the field staff than the desk staff.

[00:41:32] When virtual inspections started, some desk staff didn't know basic terms like turbine or shingle.

[00:41:58] Some desk staff lacked knowledge about types of shingles, causing confusion for adjusters.

[00:42:14] The adjuster test doesn't provide practical knowledge needed for the job.

[00:42:29] The test is more about memorization and theory than practical adjuster skills.

[00:42:44] The test focuses on legal requirements and timelines, not on estimating damage or materials.

[00:43:12] Losses homeowners typically consider are hail damage, wind damage, or debris problems on the roof.

[00:43:31] However, excessive granules on the driveway may not necessarily indicate the need for a new roof.

[00:43:47] As an adjuster, I listen to homeowners' concerns about granules but don't jump to conclusions.

[00:44:03] I acknowledge the excessive granules but...

Navigating the Roofing Industry: Education, Integrity, and Expertise

Cody Durham — Fri, 08 Dec 2023 05:00:00 -0500

In this live podcast episode, the hosts dive into the world of the roofing industry and the challenges faced by homeowners. The episode begins with the hosts expressing their goals and intentions to provide better information and education in the roofing industry. They introduce their guest, Cody, who shares his background and journey into the roofing industry. Cody discusses his early career choices, including working in the insurance business, and how that eventually led him to roofing. He describes his attraction to the industry, his preference for an active, outdoor-based job, and his passion for providing honest and transparent service to homeowners. The hosts emphasize the importance of integrity in an industry known for negativity and dishonesty. They discuss the confusion and misinformation surrounding insurance claims and the challenges faced by homeowners in finding reliable help. Cody and the hosts express their commitment to guiding homeowners through the process and offering valuable assistance. They also mention their plans to bring in experts from various backgrounds to provide accurate information and transparency in the industry. Overall, this episode offers valuable insights into the roofing industry and the hosts' dedication to making a positive impact.

Topics discussed:

- The need for better information and education in the roofing industry

- Challenges faced by homeowners in dealing with confusion and misinformation

- Cody's background and journey into the roofing industry

- The importance of integrity and transparency in the roofing industry

- The challenges homeowners face in finding reliable help

- The hosts' commitment to guiding homeowners through the process and offering valuable assistance

- Plans to bring in experts from various backgrounds to provide accurate information and transparency in the industry