In this episode of Ground Floor Government, host Hugh Plappert interviews Louise Miller, the town clerk of Needham, Massachusetts. Louise shares her unique career journey from being an attorney to various roles in local government, emphasizing the importance of community impact and the challenges faced in public service. The conversation covers topics such as navigating unexpected challenges, the significance of budgets, dealing with unfunded mandates, and the collaborative nature of local government work. Louise also provides insights for those considering a career in local government, highlighting the diverse opportunities available and the rewarding nature of public service.

Takeaways

1. Local government careers can be fulfilling and impactful.
2. Louise Miller transitioned from law to local government.
3. Community involvement is key in local government roles.
4. Communication is essential for resolving conflicts.
5. Budgets in local government reflect community priorities.
6. Unfunded mandates can complicate project execution.
7. Collaboration across departments is crucial for success.
8. Public service requires strong people skills.
9. Internships and volunteering are great entry points.
10. Local government offers diverse career opportunities.

In this episode, Hugh Plappert interviews Niki Newsome, the city clerk of Santa Monica, California. They discuss Niki's journey into local government, the challenges faced by city clerks, the importance of community engagement, and the impact of budget constraints on local governance. Niki shares her experiences with public trust, accessibility in government, and the skills necessary for success in public service. The conversation concludes with advice for those interested in pursuing a career in local government.

Takeaways

1. Niki Newsome's journey into local government began with a passion for public administration.
2. Local government plays a crucial role in citizens' daily lives.
3. The city clerk's role combines elements of politics and history.
4. Challenges in government often stem from a lack of public trust.
5. Education and community engagement are vital for overcoming obstacles.
6. Niki's proudest project was the 'Why We Vote' event.
7. Budget constraints significantly impact local government operations.
8. Balancing the needs of various stakeholders is a key part of the city clerk's job.
9. Accessibility in government meetings is a priority for Niki's office.
10. A career in local government requires strong interpersonal skills and resilience.

In this conversation, James Fisher, a city manager with over 35 years of experience in local government, shares his journey from being a lifeguard to leading communities. He discusses the importance of local government in making a positive impact, the challenges of financial management, and the essential people skills needed for effective leadership. Fisher emphasizes the diverse opportunities available in local government and the significance of community service.

Takeaways

1. Local government allows you to leave a lasting impact on communities.
2. Starting in small towns provides a comprehensive understanding of local government.
3. Financial management is a constant challenge in local government.
4. Educating the public on how tax dollars are used is crucial.
5. Leadership requires the ability to listen and understand others' perspectives.
6. Empowering employees to take risks fosters innovation and growth.
7. Navigating challenges requires quick decision-making and adaptability.
8. Building trust among departments is essential for collaboration.
9. Local government offers diverse career opportunities for various skill sets.
10. Making a difference in people's lives is a rewarding aspect of public service.

In this conversation, Nancy Leuenhagen, the Communications Director for Washoe County, Nevada, shares her journey from a career in journalism to public service communications. She discusses the challenges and rewards of working in local government, particularly in crisis management and storytelling. Nancy highlights the importance of training, creativity, and accessibility in her role, and encourages young professionals to consider careers in public service communications.

Takeaways

1. Public service communications is a rewarding career path.
2. Transitioning from journalism to public service involves a significant shift in perspective.
3. Crisis management requires unique skills and training.
4. Documentaries can effectively communicate complex social issues like homelessness.
5. Working in local government can be fulfilling despite its challenges.
6. Budget constraints necessitate creative solutions in public communications.
7. Digital accessibility is essential in government communications.
8. Storytelling remains a core passion in public service.
9. Young professionals bring valuable energy and innovation to government roles.
10. Public service offers life-changing opportunities for personal and professional growth.

In this episode of Ground Floor Government, host Hugh Plappert interviews Jamie Kindred, the Director of Public Relations and Recreation in Hondo, Texas. Jamie shares her unconventional journey into local government, transitioning from a broadcasting career to public service. She discusses the importance of public relations in fostering community engagement, the challenges of managing budgets creatively, and the significance of being relatable to the public. Jamie emphasizes the need for effective communication skills and the rewarding nature of working in local government, encouraging others to consider a career in this field.

Takeaways

1. Jamie transitioned from broadcasting to local government.
2. She found her passion in public relations and recreation.
3. Public relations is more engaging than being a public information officer.
4. Creativity is essential in managing budgets for community events.
5. Listening to the community is key to effective public service.
6. ADA compliance impacts digital communication strategies.
7. Building relationships with the community enhances trust in government.
8. Jamie encourages others to pursue careers in local government.
9. Understanding community needs is crucial for effective governance.
10. Local government work is a fulfilling way to serve the community.

In this episode, Laura Christmas shares her journey from broadcast journalism to becoming the Director of Communications for Clay County's government. She discusses the importance of effective communication in local government, the challenges of crisis management, and the significance of ADA compliance in public communications. Laura encourages aspiring professionals to consider careers in local government, highlighting the diverse opportunities available and the impact they can make in their communities.

Takeaways

1. Laura Christmas transitioned from broadcast journalism to local government communications.
2. She emphasizes the importance of storytelling in her role.
3. Crisis communication is a daily challenge in local government.
4. ADA compliance is crucial for effective public communication.
5. Local governments must adapt to the digital age in their communications.
6. Laura's office expanded communication methods to reach diverse populations.
7. She advocates for the importance of listening in effective communication.
8. Budget constraints require creative communication strategies.
9. Local government offers diverse career opportunities for various skill sets.

In this conversation, Jennifer Poirrier shares her journey from a human resources background to becoming the city manager of Clearwater, Florida. She discusses the unique challenges and responsibilities that come with managing a city that heavily relies on tourism, especially in the wake of natural disasters. Jennifer highlights significant community projects, such as the redevelopment of Coachman Park, and emphasizes the importance of strategic planning and teamwork in local government budgeting. In this conversation, Jennifer Poirrier, a city manager, discusses the importance of teamwork, people skills, and community engagement in local government. She emphasizes the need for resilience in the face of political challenges and the significance of ADA accessibility. Poirrier shares her passion for public service and offers advice for those looking to enter local government, highlighting the value of internships and opportunities in trades.

Takeaways

1. Not every city is the same, especially with tourism.
2. A personal calling can lead to a public service career.
3. Opportunities in government are limitless.
4. Tourism impacts city management significantly.
5. Community projects can transform local areas.
6. Budgeting is crucial in local government operations.
7. A strong team is essential for effective management.
8. Strategic planning provides direction and stability.
9. Identifying community needs is vital for success.
10. Teamwork is essential in a large city environment.
11. Not everyone needs to be outgoing to work in government.
12. Having a servant's heart is vital for public service.
13. Political challenges require thick skin and resilience.

In this episode of Ground Floor Government, host Hugh Plappert speaks with Elke Johnson, a communication coordinator in local government, about the importance of internships in starting a career in public administration. Elke shares her journey from the private sector to local government, the challenges and opportunities of internships, and the essential skills needed for success in this field. The conversation emphasizes the value of communication, networking, and understanding the budgetary processes within local government, while also providing practical advice for those considering internships.

Takeaways

1. Internships are a crucial entry point into local government.
2. Networking at job fairs can lead to valuable connections.
3. Internships can provide essential experience and help build a professional network.
4. Communication skills are vital in government roles.
5. Interns often handle tasks that provide significant learning opportunities.
6. Understanding budgets is key to working in local government.
7. Peer support is important for navigating challenges in government roles.
8. Creativity can enhance the internship experience.
9. Accountability and trust are essential in professional relationships.
10. Local government work allows for community impact and personal growth.

In this episode of Ground Floor Government, host Hugh Plappert interviews Kendal Francis, the City Manager of Muskogee. They discuss the dynamics of local government, the journey into city management, the challenges faced, and the importance of communication and leadership. Kendal shares insights on supporting staff, celebrating successes, and the impact of budget decisions on the community. He emphasizes the need for accessibility and transparency in local government and encourages aspiring public servants to find their passion and get involved.

Takeaways

1. Working in local government is fundamentally about people.
2. Kendal transitioned from a water treatment operator to city management.
3. The role of a city manager is akin to being a CEO.
4. Effective communication is crucial in local government.
5. Leaders should support their staff through challenges.
6. Celebrating team successes is essential for morale.
7. Finding your 'why' is important in public service.
8. Budget decisions directly impact community lives.
9. Accessibility and transparency are vital in government operations.
10. Local government offers significant opportunities for impact.

In this conversation, Lisa Kent shares her inspiring journey from a stay-at-home mom to a city clerk in local government. She discusses the various responsibilities of her role, the challenges she faces in public service, and the importance of people skills in her job. Lisa highlights the significance of financial management in elections and the efforts made towards digital accessibility for the community. She emphasizes the need for collaboration across departments and expresses her passion for helping the public navigate city services. Lisa also offers valuable advice for those considering a career in local government.

Takeaways

1. 64% of local government employees are eligible for retirement.
2. Lisa started her career in local government after her children went to school.
3. Public interaction can be challenging but rewarding.
4. Elections require significant financial planning and resources.
5. People skills are essential for success in local government roles.
6. Digital accessibility is a priority in city services.
7. Collaboration with other departments is crucial for effective governance.
8. A passion for public service drives Lisa's work.
9. Starting from the bottom provides valuable experience in local government.
10. Local government careers can be fulfilling and impactful.

In this episode of Ground Floor Government, host Hugh Plappert speaks with Stu Gooden, the PR manager of utilities for Charlotte County, Florida. They discuss the challenges and rewards of working in local government, particularly in the utilities sector. Stu shares his journey from television journalism to public relations, emphasizing the importance of effective communication in promoting water conservation and managing crises. He highlights the need for young people to consider careers in local government and the significance of mentorship and community service.

Takeaways

1. Working in local government involves unique challenges and responsibilities.
2. Public relations is crucial for managing the image of utilities.
3. Effective communication can enhance customer experience and promote conservation.
4. Crisis management is a key aspect of public relations in utilities.
5. Humanizing utility workers helps build community trust and connection.
6. Financial management is essential for executing communication plans.
7. People skills are vital for dealing with various stakeholders.
8. Accessibility in communication is important for reaching diverse audiences.
9. Collaboration across departments enhances service delivery.
10. Passion for community service drives professionals in local government.

In this episode of Ground Floor Government, host Hugh Plappert interviews Marie Balthrop, a city clerk in Texas, who shares her journey into local government, the unexpected challenges she faced, and the skills required for success in her role. Marie discusses the importance of community service, financial management, and effective communication in local government, as well as her proudest achievements in enhancing community facilities. She offers valuable advice for those considering a career in local government, emphasizing the need for a servant's heart and strong interpersonal skills.

Takeaways

1. Marie started her career in local government for convenience.
2. City clerks often wear multiple hats in their roles.
3. Unexpected challenges are common in local government.
4. Marie successfully navigated a significant financial audit.
5. Community projects can have a lasting impact.
6. Financial skills are crucial for budgeting in local government.
7. People skills are essential for city clerks.
8. ADA compliance is an important aspect of public service.
9. Collaboration across departments is key to success.
10. A passion for helping others drives a career in local government.

In this episode of Ground Floor Government, host Hugh Plappert interviews Shawn Campbell, the City Clerk of Auburn, who shares her inspiring journey from being a stay-at-home mom to a key figure in local government. The conversation explores the importance of mentorship, the challenges faced in public service, and the impact of community projects. Shawn emphasizes the need for public transparency, effective budgeting, and the essential people skills required in local government roles. She also discusses the significance of ADA compliance and offers valuable advice for those looking to enter the field of local government.

Takeaways

1. It's never too late to get started in a new career.
2. Mentorship plays a crucial role in professional development.
3. Public transparency is a key goal in local government.
4. Navigating challenges requires patience and understanding.
5. Community projects can have a significant impact.
6. Budgeting is essential for effective local government operations.
7. People skills are vital for working in local government.
8. ADA compliance is increasingly important in public service.
9. Starting at an entry-level position can lead to growth opportunities.
10. Curiosity and willingness to learn are essential traits for success

In this episode of Ground Floor Government, host Hugh Plappert interviews Mark Massey, the Clerk of Council for Savannah, Georgia. They discuss Mark's unique journey into local government, the vital role of city clerks, the challenges faced in public service, and the skills necessary for success in this field. Mark shares insights on community impact, the importance of empathy, and the evolving nature of local government, especially in the digital age. He also offers advice for those considering a career in local government, emphasizing the need for selflessness and dedication to public service.

Takeaways

1. Mark Massey transitioned from teaching to local government.
2. City clerks play a crucial role in legislative processes.
3. Challenges in local government often stem from community needs.
4. Public service requires a selfless mindset.
5. Empathy is essential for effective communication in government.
6. Being by the book helps maintain professionalism.
7. Digital accessibility is increasingly important in record management.
8. Local government roles can be thankless but rewarding.
9. Elected officials today are more advocacy-focused than before.
10. Community impact is a key motivator for public servants.

In this conversation, Michael Bergman, the communication director for Green Bay, Wisconsin, shares his journey from a 26-year career in journalism to his current role in local government. He discusses the importance of effective communication within the city, his goals to inspire both residents and city employees, and the challenges he faces in this new position. Michael reflects on the pace of government work compared to journalism and highlights the surprises and learning experiences that come with being the first communications director for the city. In this conversation, Michael Bergman discusses the challenges and rewards of working in local government media relations. He emphasizes the importance of building relationships with diverse stakeholders, the passion that drives him to improve his community, and the value of internships for aspiring media professionals. Bergman contrasts the dynamics of local and federal government, highlighting the teamwork required in local settings. He also shares cultural insights and personal anecdotes that connect him to the community he serves.

Takeaways

1. Michael transitioned from journalism to local government communication.
2. He emphasizes the importance of effective internal communication.
3. His goal is to inspire both residents and city employees.
4. Michael views his role as a cheerleader for Green Bay.
5. He appreciates the slower pace of government work compared to journalism.
6. The NFL draft was a significant event during his early tenure.
7. He is learning about various city departments and their functions.
8. Michael believes in finding the right experts for media inquiries.
9. He aims to keep city employees informed about government activities.
10. His background in journalism informs his approach to public service. Helping others communicate is essential in media relations.
11. Local media faces increasing demands with fewer resources.
12. Building relationships with stakeholders is crucial.
13. Diversity in communication is important for community engagement.
14. Passion for the city drives daily work and decisions.

In this episode of Ground Floor Government, host Hugh Plappert interviews Nicole Gwyn, the city clerk of Chattanooga, Tennessee. Nicole shares her journey into local government, the challenges she faced during the pandemic, and her role in community engagement through budget hearings. She emphasizes the importance of collaboration across departments and the skills necessary for success in local government careers. Nicole's passion for her work shines through as she discusses the significance of being a clerk and the impact of local government on the community.

Takeaways

1. Nicole Gwyn is the city clerk of Chattanooga, Tennessee.
2. Her role is specific to the city council, not the entire city government.
3. Nicole started her career in local government through a temporary assignment.
4. She emphasizes the importance of community engagement in local government.
5. The pandemic forced a shift to virtual meetings, which was a significant challenge.
6. Nicole plays a key role in advertising budget hearings for community input.
7. She believes in the importance of being honest and transparent in communication.
8. Collaboration with other departments is crucial for effective governance.
9. Nicole values respect for all roles within the government structure.
10. Her passion for clerical work drives her daily motivation.

In this podcast episode, Shelby Abner discusses her journey into local government communications, emphasizing the importance of community engagement, navigating challenges, and balancing creativity with budget constraints. She shares insights on effective communication skills, social media management, and offers advice for aspiring local government communicators.

Takeaways

1. Shelby Abner transitioned from media to local government communications.
2. Community outreach is a key focus in her role.
3. Infrastructure projects can pose significant communication challenges.
4. Engagement with local businesses is crucial during infrastructure work.
5. The food drive initiative serves 150 families in the community.
6. Making policy documents digestible is essential for public understanding.
7. Customer service skills are vital in government communications.
8. Social media is used as a bulletin rather than for open comments.
9. Shelby loves being part of her community's growth and spirit.
10. Creativity in government communications can mirror trends in larger brands.

In this episode, Rosemarie Call shares her journey in local government, discussing the challenges and rewards of being a city clerk. She emphasizes the importance of communication, financial management, and technology in enhancing public access and engagement. Rosemarie also provides valuable advice for those interested in pursuing a career in local government, highlighting the diverse opportunities available and the significance of continuous education.

Takeaways

1. Rosemarie's journey began with the Department of Agriculture.
2. She enjoys working with residents and helping them navigate public records.
3. The role of a city clerk involves many responsibilities beyond just record-keeping.
4. Public access to information is crucial for community engagement.
5. Financial skills are essential for budgeting and managing city projects.
6. Empathy and listening skills are vital for effective communication.
7. Technology plays a key role in making government services accessible.
8. Continuous education is important for career advancement in local government.
9. Helping people is a rewarding aspect of working in local government.

In this conversation, Sam Toles discusses the critical role of communication in local government and civic engagement. He shares his unique career journey from Hollywood to local government, emphasizing the importance of social media in connecting with communities. Toles highlights the challenges local governments face in communication, particularly the negativity associated with platforms like Facebook. He advocates for storytelling as a powerful tool to engage the community and improve perceptions of public service roles. Toles also provides insights on how local governments can effectively use social media to share their narratives and connect with younger audiences. In this conversation, Sam Toles discusses the importance of effective communication in local government, emphasizing the need for storytelling to engage the community and rebuild trust. He shares strategies for transforming budget narratives into relatable stories, harnessing community stories to foster connection, and empowering new voices in local government through social media. Toles highlights the critical role of trust in democracy and the potential of local government to serve as a trusted source of information.

Takeaways

1. Communications is crucial in local government roles.
2. Impact can be made from outside city offices.
3. A career in media can lead to public service.
4. Social media literacy is essential for local governments.
5. Video content is more engaging than text-based communication.
6. Local governments need to showcase their employees' stories.
7. Young people are unaware of public service career opportunities.
8. Positive storytelling can change community perceptions.
9. Social media can help pass local measures and initiatives.
10. Creativity in communication can enhance public engagement. Transforming budget narratives can make financial information relatable.
11. Community stories are essential for engagement and connection.
12. Local government has a unique opportunity to rebuild trust.
13. Effective communication can empower new voices in local government.
14. Social media is a powerful tool for community engagement.

In this episode of Ground Floor Government, host Hugh Plappert interviews Rosa Acosta, the city clerk of South San Francisco. Rosa shares her 25-year journey in local government, emphasizing the importance of transparency and community engagement. She discusses the challenges faced during the COVID-19 pandemic, including the transition to virtual meetings and enhancing public records access. Rosa also reflects on her role as a Latina leader and the impact of mentorship on her career. In this conversation, Rosa Govea Acosta discusses the integration of technology in city services, the essential skills required for a city clerk, the importance of ADA compliance, her passion for community service, and pathways for citizens to engage in local government. She emphasizes the need for collaboration, adaptability, and a purpose-driven approach in public service.

Takeaways

1. Rosa has 25 years of experience in local government.
2. Her journey began as an office specialist and progressed to city clerk.
3. Education and experience are crucial for career growth in local government.
4. Transparency in local government is a primary goal for Rosa.
5. COVID-19 posed significant challenges for local government operations.
6. Enhancing public records access was a key project during her tenure.
7. Rosa's experience as a Latina leader has inspired her community.
8. Mentorship has played a vital role in Rosa's career development.
9. Community engagement is essential for effective local governance.
10. Rosa aims to bridge the gap between local government and the community. Integrating technology is crucial for modern city services.
11. Collaboration among departments enhances service delivery.
12. Parks and Recreation is a key department for community inquiries.
13. A city clerk must be open-minded and have integrity.
14. It's impossible to make everyone happy, but meeting needs is essential

In this episode of Ground Floor Government, host Hugh Plappert interviews Tina Mastroianni, the City Clerk of Providence, who shares her inspiring journey from a crossing guard to a city clerk. Tina discusses the importance of community engagement, the challenges faced in local government, and the role of technology in improving public access to information. She emphasizes the significance of serving the community with a willing heart and offers valuable advice for those considering a career in local government.

Takeaways

1. Tina started her career as a crossing guard to balance work and family.
2. She learned the importance of community engagement through her role.
3. Tina emphasizes the need for a serving heart in public service.
4. Technology has improved public access to government information.
5. The city clerk plays a crucial role in budget management and public hearings.
6. Tina faced challenges in transitioning to new management software.
7. She believes in answering every constituent's email to foster communication.
8. Tina advises aspiring local government professionals to care for their team.
9. She stresses the importance of knowledge transfer for continuity.
10. Public service is about the community and providing necessary information.

In this episode of Ground Floor Government, host Hugh Plappert interviews James McKechnie, the Deputy City Manager of Wichita Falls, Texas. They discuss James's unique career path in local government, the importance of strategic planning,

and the challenges of navigating systems and finance in public service. James shares insights on the significance of people skills, ADA accessibility, and offers valuable advice for young individuals considering a career in local government.

Takeaways

1. Good strategic plans include more than just steps and processes.
2. You have to weigh in the finance impact, the personnel impact, and the legal impact.
3. Navigating systems is challenging due to the people involved.
4. Building relationships is key to successful negotiations.
5. Finance is the engine of operating a city; no money, no fun.
6. Being genuine helps in connecting with people.
7. Every day in local government presents new challenges.
8. ADA accessibility is crucial for community inclusivity.
9. Flexibility is essential in local government roles.
10. Making a positive impact is a daily goal.

In this episode of Ground Floor Government, host Hugh Plappert welcomes Julie Karins, the Deputy County Manager of Johnson County, Kansas. The conversation begins with Julie sharing her unexpected journey into local government, transitioning from a career in human resources within the hospitality industry to her current role. She reflects on the differences between corporate and public sector work, emphasizing the sense of purpose she found in local government, which she believes has a direct impact on the community's well-being. Julie discusses her responsibilities as a deputy county manager, highlighting the importance of strategic projects and the support she provides to the county manager in managing a large organization with over 4,200 employees and 30 departments. In this episode, Julie Karins discusses the complexities of managing local government operations, particularly in the context of budget constraints and community needs. She emphasizes the importance of providing essential services, such as food and medical care, especially during challenging times like recessions or pandemics. Julie highlights the financial health of Johnson County, where she serves, noting their impressive AAA bond rating, which reflects their commitment to fiscal responsibility. She also shares insights into the collaborative nature of local government, where cross-functional teams work together to address various community issues, including ADA accessibility and public safety initiatives.

Takeaways

1. I really fell into government but have never looked back.
2. The work that we do matters and it impacts the lives of our residents every day.
3. The budget is the largest policy document that's created in our organization. 'We need to be able to provide more home meals.'
4. 'We're in the people business. Governments don't produce widgets.'
5. 'It's important to know your personal compass and protect your work-life balance.'
6. 'I think that a lot of what we do just happens behind the scenes.'
7. 'Be curious, be open to opportunities.'
8. 'Only 13-18% of city and county managers are females.'
9. 'What motivates me every day is getting up and doing the important work.'
10. 'We need to be intentional and understand all of the consequences.'
11. 'I think that our government's designed to be transparent.'
12. 'It's a family affair in local government.'

In this episode of Ground Floor Government, host Hugh Plappert welcomes Jessica Bailey, the Clerk of the Courts from Porter County, Indiana. Jessica shares her journey from the private sector to local government, highlighting her initial involvement in the Parent-Teacher Organization (PTO) and her subsequent election to the school board. She discusses the significant transition she faced when moving from running a business to managing the responsibilities of a full-time government role, which includes overseeing the court system and elections in Indiana. Jessica emphasizes the importance of community service and the various ways individuals can engage in local government, encouraging listeners to find their passion and get involved.

Takeaways

1. "I think I originally got started just at the ground floor getting involved in the PTO at my kids school."
2. "Serving as clerk of the courts, it is definitely a full-time job."
3. "You can never plan for anything 100%."
4. "We have a mobile voting unit. We've dubbed it our vote mobile."
5. "Take it slow, take it all in, learn your department and then keep broadening your horizon."

In this episode of Ground Floor Government, host Hugh Plappert welcomes Valerie Lemmie, a seasoned expert in local government with over four decades of experience. Valerie shares her journey into local government, emphasizing her passion for ensuring equitable access to services and education for all citizens. She reflects on her family's history and the importance of quality education, which fueled her desire to work in local government. Valerie discusses the challenges and rewards of her career, highlighting the significance of community engagement and the impact of local governance on everyday lives.

Takeaways

1. "I chose local government rather than it choosing me."
2. "Working in local government was a passion for me."
3. "You cannot spend money you do not have."
4. "Every day you wake up and something hits you in the face."
5. "Democracy requires citizens to work together."
6. "You can make a difference in the lives of everyday people."
7. "It's important to distinguish between policy and operations."
8. "We want to make certain that we're making a positive impact."
9. "Civic education is critical to democracy."
10. "You need each other in local government."

In this conversation, Tommy Gonzalez, the City Manager of Midland, Texas, shares his journey into city management, discussing the complexities and responsibilities of his role. He emphasizes the importance of strategic planning, community engagement, and effective budgeting. Tommy also recounts significant challenges he has faced, including navigating a firefighter pension fund issue, and highlights impactful community projects that have enhanced local life. He stresses the need for strong people skills in managing public relations and finances, advocating for active listening as a key leadership trait. In this conversation, city manager Tommy Gonzalez discusses the importance of effective budgeting, the role of ADA accessibility in city management, the value of cross-functional teamwork, and offers advice for those looking to enter local government. He emphasizes listening to the community, using data-driven approaches for budgeting, and the significance of mentorship in professional development.

Takeaways

1. Tommy Gonzalez grew up in Lubbock, Texas, and had a humble beginning.
2. His journey into city management began with encouragement from a coach's wife.
3. Strategic planning is essential for effective city management.
4. Community input is crucial in developing a city's strategic plan.
5. Tommy has successfully implemented plans in multiple cities, including Midland.
6. Navigating challenges requires collaboration with elected officials and community leaders.
7. The firefighter pension fund issue was a significant challenge in Midland.
8. Community projects like Midland Merry Lights have boosted local engagement.
9. Effective leadership is tested during times of adversity.
10. Listening more than talking is vital in managing public relations. Listening is crucial for effective budgeting.
11. Budgeting should be a collaborative and ongoing process.
12. ADA accessibility is a priority in city management.
13. Small improvements can have a big impact on communities.
14. Cross-functional teams enhance efficiency in city operations.
15. Mentorship is vital for aspiring local government professionals.
16. Understanding community needs leads to better service delivery.
17. Data-driven decision-making is essential for budgeting.
18. Engaging with the community fosters trust and transparency.
19. Continuous learning from experienced professionals is invaluable.

In this conversation, Nick Edwards, the city manager of Joplin, Missouri, shares his journey into local government, the challenges he faces, and the importance of community engagement. He discusses the impact of his military background on his leadership style and the significance of strategic planning in managing city resources. Nick emphasizes the need for collaboration among city departments and the role of location in enhancing city services. He also offers valuable advice for those interested in pursuing a career in local government.

Takeaways

1. Nick Edwards began his career in local government after serving in the Marine Corps.
2. He was inspired to pursue city management by a former city manager who was his advisor.
3. Community engagement is crucial for effective city management.
4. Nick conducted a listening tour to gather feedback from the community during the pandemic.
5. The goal of a city manager is to serve the mayor, council, and community effectively.
6. Challenges in local government include limited resources and managing diverse personalities.
7. Nick emphasizes the importance of strategic planning in aligning city resources with council goals.
8. ADA accessibility is a significant challenge for older communities like Joplin.
9. Internships are a valuable way to gain experience in local government.
10. Nick's passion for serving his hometown drives his work as a city manager.

In this conversation, Hugh Plappert speaks with Hombre Darby, the Director of Communications and Outreach for Wheeling Township, Illinois. They discuss the importance of newsletters in community engagement, the challenges and rewards of working in local government, and the strategies for effective communication with diverse audiences. Hombre shares his journey into local government, highlights impactful community projects, and emphasizes the need for innovation and adaptability in communication efforts. The conversation also touches on the significance of building relationships and networking within the community.

Takeaways

1. Newsletters can be a powerful tool for community engagement.
2. Effective communication is essential for local government success.
3. Understanding the community's needs is crucial for outreach.
4. Diversity in communication methods can enhance engagement.
5. Personal investment in projects can lead to greater community impact.
6. Networking is key to becoming a valuable asset in local government.
7. Innovation through communication can overcome resource constraints.
8. ADA accessibility is becoming increasingly important in digital communication.
9. Feedback from the community is vital for effective communication.
10. Local government work can be rewarding for those who enjoy helping others.

In this conversation, Harry Black shares his extensive experience in local government, highlighting the opportunities and challenges that come with the territory. He discusses his journey from a management trainee at the Port Authority of New York and New Jersey to becoming a city manager, emphasizing the importance of resilience, financial planning, and making tough decisions. Black reflects on his turnaround experiences in Baltimore, where he successfully navigated financial crises and engaged with labor unions to achieve significant reforms. His insights provide valuable lessons for those looking to enter or advance in local government roles. In this conversation, Harry Black discusses his experiences and insights as a city manager, particularly during challenging times like the Great Recession. He emphasizes the importance of people skills, effective communication, and strategic management in navigating the complexities of local government. Black shares his passion for public service and offers advice for those looking to pursue a career in local government, highlighting the need for self-awareness, adaptability, and a strong understanding of public financial management.

Takeaways

1. Local government offers opportunities beyond traditional roles.
2. Harry Black's career began with a management trainee program.
3. The Port Authority of New York and New Jersey was a significant starting point.
4. Experiences in tough environments can build resilience.
5. Turnaround jobs in local government can be challenging but rewarding.
6. Making tough decisions is essential for organizational success.
7. Financial planning is crucial for city management.
8. Engaging with labor unions is key during financial reforms.
9. Successful turnaround can lead to improved community outcomes.
10. Leadership in local government requires a diverse skill set. The Great Recession presented unique challenges that required adaptability.
11. Self-awareness and environmental awareness are crucial for effective leadership.
12. Communication is the key skill for engaging and influencing others.
13. City managers must navigate dynamic political environments without job security.
14. A structured management system can help city managers mobilize quickly.
15. A one-page strategic plan serves as a roadmap for city initiatives.
16. Innovation labs can leverage lean techniques to improve processes.
17. Public service offers the opportunity to make a significant community impact.
18. Being helpful and approachable fosters positive relationships in government.
19. Understanding public financial management is essential for effective governance.

In this conversation, Hana Schank discusses her journey in local government and the importance of public interest technology. She emphasizes the need for effective technology solutions that address community needs while navigating the challenges of procurement and project management. The discussion highlights the significance of people skills, ethical considerations, and future-proofing technology in government projects. Hana also shares insights on how individuals can start their careers in local government technology, stressing the importance of building relationships and engaging with local leaders.

Key Topics

1. Public interest technology framework
2. Challenges in government tech projects
3. Successful community impact initiatives

Takeaways

1. Local government careers can lead to impactful work globally.
2. Public interest technology is a framework for solving public problems.
3. Successful projects often rely on simple tools rather than complex technology.
4. Procurement processes can hinder effective technology implementation.
5. People skills are crucial in managing technology projects in local government.
6. Understanding community needs is essential for effective technology solutions.
7. Future-proofing technology involves considering long-term impacts and adaptability.
8. Engaging with local leaders can foster better technology solutions.
9. Volunteering can be a pathway into local government careers.
10. Building relationships is key to successful local government technology initiatives.

In this engaging interview, Eric Mosley shares his journey from a forest firefighter to a county manager, highlighting the diverse paths to local government leadership, key responsibilities, and the importance of community involvement.

Key Topics

1. Pathways to local government leadership
2. Responsibilities of a county manager
3. Community development projects
4. Crisis management and problem-solving
5. Engaging with the community and transparency

Takeaways

1. Experience and community involvement are key to a career in local government.
2. Effective budget management involves collaboration with multiple entities.
3. Community projects like the Oak Dusky Conservation Center can be self-sustaining and impactful.
4. Trust and delegation are vital in managing diverse teams.
5. Staying committed and passionate drives success in public service.

In this episode of Ground Floor Government, host Hugh Plappert interviews Donesia Gause, the first African-American city clerk of Riverside. Donesia shares her journey into local government, the role of a city clerk in advocating for democracy, and the importance of community engagement. She discusses significant projects like the redistricting process and the City Hall Insider initiative aimed at demystifying public proceedings. Donesia emphasizes the need for accessibility in local government and offers valuable advice for aspiring public servants.

Takeaways

1. Stepping into local government can be daunting but rewarding.
2. The role of a city clerk is crucial for community engagement.
3. Community involvement is essential in the redistricting process.
4. Demystifying public meetings encourages civic participation.
5. Accessibility is a priority for local government.
6. Public service is about improving lives, big or small.
7. Networking is key to finding opportunities in public service.
8. Always present yourself as if you're on an interview.
9. Age should not deter anyone from pursuing a career in local government.
10. Volunteering can provide valuable insights into public service.

In this conversation, Donald Duncan, the city manager of Asheboro, NC shares his journey into local government, discussing the importance of budgeting, the differences between city and county management, and the challenges faced in political environments. He emphasizes the need for effective leadership development and offers advice for those aspiring to enter local government, highlighting the significance of community engagement and understanding local dynamics.

Takeaways

1. Money management is crucial in local government.
2. Personal experiences shape career paths in public service.
3. City managers have immense responsibility to citizens.
4. County management involves navigating complex political landscapes.
5. Leadership development is essential for effective governance.
6. Community challenges can be viewed as opportunities.
7. Innovative training programs can enhance management skills.
8. Passion for public service drives successful careers.
9. Networking is vital in local government.
10. Preparation and research are key for job interviews.

In this conversation, Dean Huard shares his unique journey transitioning from a military career to local government. He discusses the importance of networking, the cultural aspects of local governance, and the challenges faced in city management. Dean emphasizes how his military experiences have shaped his approach to leadership and problem-solving in the public sector, highlighting the significance of adaptability and community service in his role as a city manager. In this conversation, Dean Huard discusses the parallels between military decision-making and local government problem-solving, emphasizing the importance of logistics and emergency management. He highlights the unsung heroes in public works and the significance of community contributions in local governance. Huard also shares insights on how individuals can start their careers in local government, stressing the value of active engagement in community boards and initiatives.

Takeaways

1. Dean's journey into local government began with a non-traditional path.
2. His military background provided unique insights into local governance.
3. The importance of networking and mentorship in transitioning careers.
4. Local government roles require a diverse skill set and adaptability.
5. Cultural fit is crucial in local government positions.
6. Hands-on experiences in smaller towns can be invaluable for career growth.
7. The role of a city manager involves both strategic and tactical responsibilities.
8. Challenges in local government often mirror those faced in military operations.
9. Collaboration with various departments is essential for effective governance.
10. Lessons learned in the military can greatly benefit local government operations. Problem-solving is essential in both military and local government.
11. Emergency management requires quick decision-making and resource allocation.
12. Logistics play a crucial role in managing city services effectively.
13. Public works and water management are often overlooked but vital.
14. Community contributions are significant in local governance.
15. Engaging in local boards can lead to career opportunities in government.
16. Veterans bring valuable experience to local government roles.
17. Every small action in local government can prevent larger issues.
18. Communication is key in conveying the value of local government services.
19. Active participation in community initiatives fosters growth and development.

In this conversation, Andrew Ghobrial shares his journey into local government, detailing his experiences as a clerk of committees and the challenges he faced in election administration. He discusses the importance of transparency, public records, and the skills needed to succeed in local government roles. Andrew also highlights innovations in processes like dog licensing and the complexities of budgeting in a government setting. He emphasizes the value of networking and community engagement for those aspiring to enter the field.

Takeaways

1. Andrew's interest in local government began in high school.
2. He learned about various town departments through an annual report.
3. Running for the select board at 19 solidified his passion for government.
4. His role as a clerk of committees involved managing city council records.
5. Election administration requires extensive planning and collaboration.
6. Innovations in dog licensing aim to streamline processes for residents.
7. Budgeting in local government varies significantly based on election cycles.
8. Effective communication and listening skills are crucial in local government.
9. Networking is essential for entering the field of local government.
10. Public service is about helping people and enhancing community services.

In this episode of Ground Floor Government, host Hugh Plappert interviews Caitlan Biggs, the Assistant Town Manager and Secretary of Little Elm, Texas. Caitlan shares her unique journey into local government, discussing the various roles and responsibilities she holds, the challenges faced during her career, and the importance of community engagement. She emphasizes the need for collaboration across departments and offers valuable advice for those looking to start a career in local government.

Takeaways

1. Caitlan Biggs started her career in local government through a youth council.
2. Her journey reflects the diverse paths one can take into public service.
3. The role of a town secretary involves transparency and record-keeping.
4. Caitlan's assistant town manager role focuses on internal services and strategic partnerships.
5. Navigating unexpected challenges is a common experience in local government.
6. Community engagement is crucial for effective governance.
7. Collaboration across departments enhances resource management and service delivery.
8. Listening to stakeholders is key to successful leadership in local government.
9. A master's in public administration can be beneficial for aspiring local government professionals.
10. Flexibility and a people's first mindset are essential in public service.

In this episode, Anthony Mejia shares his journey in local government, highlighting the various opportunities available for individuals, especially at-risk youth. He discusses his experiences, challenges faced, and the importance of mentorship in developing future leaders in the field. The conversation also covers the significance of budgeting, community engagement, and the skills necessary for city clerks, including navigating complex political landscapes and ensuring accessibility for all citizens. Anthony emphasizes the need for new clerks to seek mentorship and build networks to succeed in their roles.

Takeaways

1. Local government offers diverse opportunities for growth.
2. Mentorship is crucial for developing future city clerks.
3. Budgeting impacts the level of service provided to residents.
4. Community engagement is essential for successful local governance.
5. ADA compliance ensures accessibility for all citizens.
6. City clerks must navigate complex political issues.
7. Collaboration across departments enhances local government effectiveness.
8. Training programs exist to support new clerks in their roles.
9. Building a professional network is vital for career advancement.
10. Aspiring clerks should not underestimate their qualifications.

In this episode, Blaine Oborn shares his extensive experience in local government, discussing his journey from finance to city administration. He emphasizes the importance of collaboration, the challenges faced in local government, and the passion required to make a difference in communities. Blaine also provides valuable advice for those looking to start a career in local government, highlighting the significance of mentorship and public service.

Takeaways

1. Blaine O'Byrne has worked in local government across multiple states.
2. He transitioned from finance to public administration to make a difference in communities.
3. Local government offers opportunities to create legacy changes in communities.
4. Collaboration among departments is crucial for successful projects.
5. The budget serves as the largest policy document in local government.
6. Passion for public service is essential for a fulfilling career in local government.
7. Mentorship and networking are important for career development.
8. Challenges in local government can be navigated with strong financial management.
9. Inclusivity and accessibility are key considerations in community development.
10. Great communities require hard work and dedication from public servants.

In this episode of Ground Floor Government, host Hugh Plappert interviews Angela Allen, the city treasurer of Inglewood, California. Angela shares her unique journey from education to local government, discussing the challenges she faced, the importance of finance in city management, and her commitment to community engagement. She emphasizes the need for organization and the value of mentorship for those aspiring to enter local government. Angela's passion for public service shines through as she highlights her efforts to improve transparency and accessibility in her role.

Takeaways

1. Angela Allen transitioned from education to local government.
2. She faced challenges in gaining the trust of residents during her campaign.
3. Finance is crucial for city operations and decision-making.
4. Angela emphasizes the importance of community engagement.
5. She believes in the power of mentorship for aspiring officials.
6. Organization is key to managing multiple responsibilities in local government.
7. Angela worked hard to catch up on city clerk minutes.
8. She aims to make the city treasurer's office more visible in the community.
9. Starting from the bottom is acceptable in local government careers.
10. Building relationships with residents and officials is essential.

In this conversation, Hugh Plappert interviews Belinda Munson, the city clerk of Muncie, Indiana, discussing her journey into local government, the modernization of public records, and the challenges faced in her role. Belinda shares insights on the importance of people skills, the intricacies of local governance, and offers advice for those looking to enter public service. The discussion highlights the significance of community engagement and the evolving nature of local government responsibilities.

Takeaways

1. You can start with local government at the bottom or with experience.
2. Belinda Munson has a diverse background before becoming city clerk.
3. Modernizing records made information more accessible to the public.
4. Challenges in local government often require collaboration with various departments.
5. People skills and patience are crucial in dealing with the public.
6. Belinda emphasizes the importance of transparency in local government.
7. Running a campaign involves more than just getting votes; it requires hard work.
8. Belinda's experience shows the impact of community feedback on government services.
9. The role of a city clerk includes record keeping and supporting the city council.
10. Volunteering in local campaigns is a great way to get involved in government.

In this conversation, Andrew Kleine discusses his journey in local government finance, particularly his experiences in Baltimore during the Great Recession. He emphasizes the importance of innovative budgeting strategies, community engagement, and outcome-based budgeting to effectively manage city finances. Andrew shares insights on the skills necessary for success in local government and offers advice for aspiring professionals in the field. The discussion highlights the impact of local government work on communities and the importance of aligning budgets with community priorities.

Takeaways

1. Finance is crucial for the functioning of cities.
2. Transitioning from federal to local government can be rewarding.
3. Innovative budgeting can help navigate financial crises.
4. Community engagement is essential in the budgeting process.
5. Outcome-based budgeting aligns financial resources with community priorities.
6. Skills in communication and collaboration are vital for budget analysts.
7. Local government work has a direct impact on community well-being.
8. Taking initiative can lead to significant policy changes.
9. Engaging the public in budgeting can make the process more transparent.
10. Understanding the whole organization enhances career prospects in local government.

Takeaways

1. Dominique Davis began her career in local government in 2013.
2. Her goal is to make government accessible and transparent.
3. Crisis management can involve various challenges, from plumbing issues to public safety.
4. Teamwork is essential in local government; everyone contributes significantly.
5. Accessibility in government is crucial for equity and community engagement.
6. Leadership involves stewardship, nurturing talent, and creating thriving environments.
7. Every city presents unique opportunities for public service.
8. Challenges in local government help develop problem-solving skills.
9. Digital accessibility is a new frontier in public service.
10. Career growth in local government can involve taking on multiple roles.

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Kim explains how a local trustee race, a slate, a last-place primary finish, and a $5,000 decision turned into roller blades, house-to-house contact, and winning by 10 votes. She describes serving as a state representative, returning to the local level as township clerk, and why local politics, serving the people, and building confidence in elections feel like the best fit. The conversation highlights hard work, family, trust, accessibility, and changing the image of elections.

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Guest Bio

Kim Meltzer is the township clerk for Clinton Township, Michigan. She raised three children, then completed her degree in political science at Wayne State after earlier work in medical technology and a chemistry lab. Kim previously served as a local trustee and as a state representative for the 33rd district in the state of Michigan. A former professional figure skater, she says local politics keeps her close to home and closer to the people. She loves serving the people, supporting accurate elections, and helping her community participate in government.

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What We Cover

• Moving from a med tech degree and work in a chem lab to political science at Wayne State after raising children
• How Girls State, the Gulf War, and wanting to help the right people get elected shaped Kim’s interest in public service
• Running for local trustee on a slate, coming in last in the primary, and deciding whether to keep going
• Putting on roller blades to reach more houses, changing strateg,y and winning a local election by 10 votes
• Serving in the state House as a state representative for an open seat in the 33rd distric,t and then returning to the local level as township clerk
• Implementing an electronic content management system, breaking down silos, reducing snail mail, and making records more accessible and less costly
• Navigating trust in government and elections, long election nights, absentee ballot processing, and the impact of Proposition two in 2022
• Working with the Southeast Michigan Disability Network to make precinct locations and election processes ADA-compliant and welcoming for all voters
• Advice for people later in life who want to get started in local government, including open seats, school involvement, church, local nonprofit organizations, trus,t and community support

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Resources Mentioned

• Girls State
• Wayne State
• Southeast Michigan Disability Network
• State Bureau of Elections
• Proposition two in 2022

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From booties in seats at a free, family-friendly fall festival to earned media coverage, positive brand and reputation management, and tools like the My East Hartford 3 1 1 center, Marissa walks through metrics, storytelling, and community engagement. She talks about rebranding, civic pride, accessibility, language barriers, the digital divide, policies and processes, patience and perspective, empathy, and trust in government as good government with residents at the center.

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👤 Guest Bio

Marissa Baum is head of communications for the town of East Hartford, Connecticut. She joined the town in January of 2024, shortly after Mayor Connor Martin was elected. Before local government, she spent her career in marketing, communications, fundraising, and development in arts and cultural institutions, including the Connecticut Historical Society, later rebranded as the Connecticut Museum of Culture and History, and the American Jazz Museum in Kansas City, Missouri. After a major rebranding project and extracurricular campaign work, she shifted to Mayor Martin’s administration as head of communications, lives in town as a taxpayer, and focuses on stories of impact for residents and businesses.

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📌 What We Cover

• Details are important when you are communicating, getting the message right, and trying not to offend anyone in your local community.
• Booties in seats, bodies in the door, and what happens when a free, family-friendly annual fall festival with performances, artists, vendors, food trucks, inflatables, and an inflatable corn maze competes with other great events in the Greater Hartford area.
• Metrics that include attendance, earned media coverage, positive earned media coverage, brand and reputation management, how residents talk about the administration, and how residents use tools like the My East Hartford 3 1 1 center.
• Rebranding in East Hartford with North Star, edge cities, differentiation and distinction, community engagement, stakeholders, focus groups, one-on-ones, community listening sessions, surveys, and a brand barometer tied to feelings, civic pride, and civic engagement.
• Creative committees, business owners, longtime residents, commission members, town council, school district representation, and age, gender, ethnic, and geographic diversity in telling the story of East Hartford.
• Budgets, triage, fiduciary perspectives, economic development, business recruitment, resident recruitment and retention, and telling a clear story about why you should open your new headquarters in East Hartford without raising taxes for this process.
• Accessibility that includes ADA, language barriers, the digital divide, thirty-some odd languages at the local high school, Language Line, Department of Justice Title Two rulings, screen readers, color contrasts, PDFs, and good government with information that is accessible, digestible, and understandable.
• Processes, pace, subject matter experts, service to residents and businesses, local government as about service, patience and perspective, quality of life, immediate gratification on a micro scale, rising tide lifts all ships, empathy, and building trust in government.

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🔗 Resources Mentioned

• Town of East Hartford
• My East Hartford 3 1 1 center
• North Star (rebranding firm)
• Connecticut Historical Society
• Connecticut Museum of Culture and History
• American Jazz Museum in Kansas City, Missouri
• Department of Justice Title Two rulings
• Language Line

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Tai shares how experience at a television station, Gnet, and the USA Today Network shaped a deep understanding of digital marketing, targeting individual audiences, and working with multiple local sites. That journey led to political consulting, statewide races in Iowa, and a growing network of state leaders, local leaders, and a city manager who later opened the door to her current role.

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Throughout the conversation, Tai explains city budget realities, AI tools, social media policies, citizen questions, city council meetings, and projects like a statewide city podcast and a Bring Buckies to Iowa initiative that connect citizens, city leadership, and local development.

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👤 Guest Bio

Tai Lieu started in the psychology field with a drive to help people, then moved into sales and a first job out of college at a television station, doing television advertising. Tai learned about marketing by working with clients to help grow their business, overcoming challenges, and later moved into the digital space as a digital marketing manager for Gnet and the USA Today Network.

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Political consulting and communications for statewide races in Iowa, working with state leaders and local leaders, and a connection with a city manager led to a marketing and communications role in city government. Tai now works under an economic development department, focusing on city initiatives, citizen communication, and projects that connect city leaders and community members.

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• 📌 What We Cover
• How a background in psychology, sales, and television advertising led to a career in marketing and communications, digital marketing, and eventually the government sector.
• Learning digital marketing as a digital marketing manager at Gnet with six local sites, then transitioning to the USA Today Network corporate team with 109 sites, and targeting individual audiences based on demographics.
• Moving into political consulting and communications for statewide races in Iowa, reading FCC filings, tracking where ads were placed, and growing a network of state leaders, local leaders, and a city manager who later invited Tai into city work.
• Key differences between a large corporate world with unlimited ad spends and research tools, and a city budget where every taxpayer dollar, software decision, and AI chat box proposal requires careful research, comparison, and cost-effective choices.
• A statewide podcast in Iowa called Know Your City with City Manager Luke Nelson that covers local policies, local initiatives, city issues, citizen questions, property taxes, and new developments, and gives citizens a way to become educated and follow up directly.
• A Bring Buckies to Iowa initiative tied to Norwalk growth, Highway 5 and I-35, a 2,900-acre annexation, and a Southwest Development Corridor dedicated to industrial, tech, data, and commercial growth.
• Why people skills matter in government careers, including listening first and acting second, making sure citizens feel heard, connecting city leaders, citizens, and community members, and following up with the right resources or staff.
• How a revamped social media policy, turning off public commenting, and adding clear contact information on posts shifted social media from an open forum to a place to post information and invite one-on-one questions from citizens.
• Accessibility through city council meetings every other Thursday with in-person attendance, Zoom options, YouTube live streams, recorded meetings with closed caption, a mayor’s forum community chat on Saturday mornings, and city leaders who attend community events and offer to continue conversations.
• Systems that support efficiency, including calendars, reminders for social posts, Zoom meetings, social media monitoring, statewide alerts, local news alerts, and staying up to date on current events.
• Advice for people interested in local government careers in marketing and communications, including talking to city leaders and elected officials, asking what drives them, being ready to be in the public eye, staying up to date on technology, joining a group like municipals, and learning which channels fit each community.
• Guidance for new employees in local government to listen, ask questions, get to know every department, look for areas of improvement, and focus on education in that first year.
• ㅤ
• 🔗 Resources Mentioned
• Know Your City with City Manager Luke Nelson - A city podcast that covers local policies, local initiatives, city issues, citizen questions, and new developments.
• Bring Buckies to Iowa - A city initiative connected to Norwalk growth, Highway 5, I 35, and the Southwest Development Corridor.
• City of Norwalk, Iowa website - norwalk.iowa.gov
• Norwalk Living magazine - A local magazine used to advertise city council meetings.
• Zoom - Used as an option for citizens to attend city council meetings and ask questions.
• YouTube - Used to stream and record city council meetings with closed caption.
• Municipals - A group of communication specialists across the metro who share ideas and ask questions about channels like TikTok and local newspapers.
• TikTok - Mentioned as a possible city channel, depending on the community.

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He shares the challenge of starting as mayor in July 2020 at the height of the COVID 19 pandemic, governing from behind a laptop while trying to steer the ship with the city council and city manager. Corey walks through Tempe’s Hometown for All affordable housing fund, budgets as a reflection of values and why a robust general fund depends on property tax, sales tax and bed tax revenue. The discussion closes with accessibility, many different channels for community outreach, boards and commissions and invitations for younger people to get involved right now.

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👤 Guest Bio

Corey Woods is the mayor of Tempe, Arizona. He first moved to Tempe in 2003 to go to graduate school at Arizona State University and was elected to the Tempe City Council in 2008 at the age of 29. Corey has now served a total of 14 years on the council and began his first term as mayor in July 2020, starting in the middle of the COVID 19 pandemic. He often describes himself as an extroverted, very expressive person who values civic participation, public service and bringing many different voices to the table.

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📌 What We Cover

• How dinner table conversations about foreign and domestic issues and civic participation shaped Corey’s interest in government and public policy
• The reality of a council manager form of government, including the difference between a strong mayor model and Tempe’s voter approved city charter
• Why the mayor is more like a chairman of the board, what a simple majority on the city council can do and what Corey cannot do unilaterally
• How state preemption, housing bills on middle housing and accessory dwelling units and federal directives can supersede city authority
• Starting as mayor in July 2020 during the COVID 19 pandemic, governing from behind a computer screen and the impact on an extroverted, people focused style
• The Hometown for All affordable housing fund, creating a sustainable revenue stream and a mindset around affordable housing, workforce housing, home ownership and rental opportunities
• Budgets as a reflection of values, the role of property tax, sales tax and bed tax and why Tempe needs a robust economy to provide services for nearly 200,000 residents
• The tension between picking the lowest bid vendor and delivering systems and services that actually work for residents and business owners
• Education as part of the job, explaining zoning, revenue, preemption and the separation of powers so everyone can read off the same sheet of music
• Listening to as many people as possible, following a moral compass and North Star, and accepting that a 100 percent approval rating is not realistic
• Accessibility and outreach through newspapers, television, social media, neighborhood meetings and many different channels for different generations
• Pathways for young people to get involved through internships at the City of Tempe and service on 28 boards and commissions such as parks and recreation, transportation, economic development and historic preservation

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🔗 Resources Mentioned

• City of Tempe boards and commissions
• Hometown for All affordable housing fund
• Arizona State University
• Rio Salado College
• Facebook
• Instagram
• X
• TikTok
• Meet the Press on NBC
• Arizona Republic
• New York Times
• Email: cory_woods@tempe.gov

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From funding challenges to managing public expectations, Matthew shares lessons from his path that began in nonprofit healthcare and led to local government leadership. He discusses how sales tax supports essential city services, how collaboration breaks down departmental silos, and why patience and teaching have become core parts of his role.

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Listeners will hear about Columbia’s investment policies, the reality of project budgeting, and how municipal finance professionals balance limited resources with community needs.

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👤 Guest Bio

Matthew Lue is the Director of Finance for the City of Columbia, Missouri. His career began in nonprofit finance at Children’s Mercy Hospital in Kansas City before transitioning to public service in Warrensburg, Missouri. With experience leading financial strategies in both small and large municipalities, Matthew focuses on transparency, process, and collaboration to ensure citizens’ tax dollars are put to work effectively.

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📌 What We Cover

• Transitioning from nonprofit finance to city government service
• Understanding how sales tax funds local operations and services
• Managing the political side of finance while staying focused on citizens
• Passing general obligation bonds for firetrucks and road improvements
• Implementing investment policies and achieving 5% returns through a laddered approach
• Breaking down silos between departments to strengthen budget collaboration
• Addressing inflation, rising expenses, and stagnant revenue
• Working with unions and vendors through negotiation and RFP processes
• The importance of patience and communication when teaching finance concepts
• Advice for young professionals entering municipal finance careers

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🔗 Resources Mentioned

• Children’s Mercy Hospital – Kansas City, Missouri
• City of Columbia, Missouri – cmo.gov

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Ground Floor Government is hosted by Hugh Plappert and produced by PhoneLive.io.

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Her career began in Greenwich Village on the community planning board before joining the New York City Mayor’s Office under Mayor Giuliani. After 9/11, her life and work shifted, leading her to the creation of Johns Creek, Georgia, and ultimately to her current role as Municipal Clerk for the City of Atlanta.

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Through her reflections on leadership, service, and resilience, Corrine highlights the responsibilities and rewards of public service—helping citizens, improving systems, and standing firm in difficult decisions while keeping people at the center of government work.

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👤 Guest Bio

Corrine Lindo is the Municipal Clerk for the City of Atlanta. Her career in government began in 1990 at the community planning board in Greenwich Village, later serving as Senior Manhattan Liaison for the New York City Mayor’s Office. She helped establish the City of Johns Creek in Georgia and continues her service in Atlanta, focusing on legislation, records, and public accessibility.

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📌 What We Cover

• Beginning a public service career through Fordham University’s community connections
• Working with the New York City Mayor’s Office and experiences surrounding 9/11
• Transitioning from New York to Georgia and helping to build Johns Creek from the ground up
• Understanding differences between large-city and community-based government
• Creating systems for citizen response and faster service delivery
• Managing budgets, morale, and priorities in city government
• Balancing public expectations, political pressure, and fair decision-making
• Advice for anyone considering a career in local government service

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🔗 Resources Mentioned

• City of Atlanta: atlantaga.gov
• Contact: ca.lindo@atlantaga.gov
• Fordham University
• City of Johns Creek

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Ground Floor Government is hosted by Hugh Plappert and produced by PhoneLive.io.

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👤 Guest Bio

Donna Reed serves as a council member in Jeffersonville, Indiana. A mom of two and a full-time educator, she entered public service after leading a local Facebook group that helped parents during COVID. Donna’s focus on youth engagement, transparency, and accessibility has shaped her approach to city leadership and community building.

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📌 What We Cover

• How a Facebook group turned community leadership into a council seat
• The “three asks” that changed her path to public service
• Lessons learned about teamwork, checks and balances, and influence
• Creating the Youth Advocate position and Summer Works program
• Managing an $8.6 million city budget loss while protecting jobs and services
• “People over programs”: balancing empathy with responsibility
• Building strong relationships with constituents, representatives, and city staff
• Why transparency, accessibility, and open communication matter
• Advice for anyone considering running for local office
• The importance of lifting up new leaders and building future public servants

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🔗 Resources Mentioned

• City of Jeffersonville website: cityofjeff.net
• Donna’s city email: DREED@cityofjeff.net

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Ground Floor Government is hosted by Hugh Plappert and produced by PhoneLive.io.

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From starting as an entry-level employee in 1995 to becoming the elected County Clerk, Chris Walker shares how motivation, work ethic, and family history shaped her purpose. She reflects on navigating financial crises, modernizing systems with Oregon’s first eRecording platform, and creating the Property Recording Alert Service to better protect residents.

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This conversation spans legacy, leadership, resilience, and a lifelong dedication to serving the public with integrity.

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👤 Guest Bio

Chris Walker serves as County Clerk for Jackson County, Oregon. Her family’s history of public service began with her great-grandfather, Sheriff August Singler, in the early 1900s. Over nearly three decades, Chris has led initiatives like Oregon’s first eRecording program and the Property Recording Alert Service. Her leadership reflects a lifelong commitment to accessibility, transparency, and community service.

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📌 What We Cover

• The 113-year family legacy of public service in Jackson County
• The story of Sheriff August Singler and the history behind his service
• How local leadership continued through generations—from mayor to county commissioner
• Chris’s start in 1995 as an entry-level employee and path to County Clerk
• Lessons from managing financial downturns and departmental cuts
• Becoming the first county in Oregon to implement eRecording
• Launching the Property Recording Alert Service for residents
• Using digital voting options for military and overseas voters
• The value of accessibility, transparency, and proactive public service
• Advice for young people entering local government careers

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🔗 Resources Mentioned

• Jackson County, Oregon – jacksoncountyor.gov
• Property Recording Alert Service (Jackson County program)
• Federal E-Sign Act
• Uniform Electronic Transactions Act
• Votes App – secure voting option for military and overseas voters

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Ground Floor Government is hosted by Hugh Plappert of PhoneLive.io.

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Bob Leek shares stories from a career that’s moved from private industry to public service—from Egghead, Banfield, and Kaiser Permanente to leading one of the largest counties in the nation. He discusses the shift from profit-driven technology to mission-driven outcomes, the importance of “success skills” like empathy and communication, and how Clark County’s IT team supports everything from public safety to social services.

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Listeners hear firsthand how technology enables healthy, thriving communities and why careers in public service technology offer both purpose and opportunity.

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👤 Guest Bio

Bob Leek serves as CIO for Clark County, Nevada. With experience spanning private sector technology and public service, his focus is on leveraging technology for better community outcomes. His leadership emphasizes people-centered IT, workforce development, and mission-driven innovation in one of the largest counties in the U.S.

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📌 What We Cover

• Bob Leek’s career path from private sector tech to public service
• How early exposure to computers inspired a lifelong focus on outcomes through technology
• Lessons from roles at Egghead, Banfield Pet Hospital, and Kaiser Permanente
• The transition from profit-based business models to mission-driven government work
• Leading Clark County’s IT organization serving 2.5 million residents and 50 million annual visitors
• Building healthy teams through “success skills,” empathy, and mindfulness
• How technology supports residents, business owners, visitors, and employees
• Frameworks for accessibility, inclusion, and community-centered service design
• Advice for students, veterans, and professionals exploring careers in public sector IT
• The long-term rewards and stability of a career in local government technology

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🔗 Resources Mentioned

• Clark County Nevada – job opportunities and IT department homepage
• Society for Information Management – Las Vegas Chapter

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(Show Notes prepared for Ground Floor Government, hosted by Hugh Plappert and produced by PhoneLive.io.)

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Dayna shares how one conversation led her to run for city clerk and discover her calling in local government. She talks about bringing technology and heart together — from digitizing a century of city records to running large-scale food drives. With humor, honesty, and determination, Dayna reflects on serving with neutrality, handling criticism, and leading change with compassion. Her story shows how curiosity, community, and technology can come together to shape better local government.

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👤 Guest Bio

Dayna Williams-Hunter is an elected city clerk whose career began through entrepreneurship and community partnerships. A certified drone pilot and longtime advocate for public service, she combines technology and social responsibility to enhance communication, transparency, and service in her city.

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📌 What We Cover

• How a marketing and drone project led to running for city clerk
• Balancing technology adoption with public service and community impact
• The influence of African American innovators in everyday life and infrastructure
• Navigating communication, neutrality, and public trust as a city clerk
• Lessons from leading food drives and nonprofit initiatives for community support
• Overcoming pushback when modernizing processes and replacing paper binders
• Managing major technology projects, including agenda software migration
• Digitizing more than 100 years of city records for a new, efficient future
• Mentorship, learning from peers, and advice for new clerks entering the profession
• Encouragement for residents to get involved and understand their local government

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🔗 Resources Mentioned

• California Municipal Clerk Association (CMCA)
• The Brown Act
• California Public Records Act (CPRA)
• “Black People Invented Everything” (book referenced by Dayna)

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Ground Floor Government is hosted by Hugh Plappert and produced by PhoneLive.io.

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In this conversation, Dr. Flores shares how his early experience at the McAllen Police Department and his faith-led approach to leadership prepared him to serve his hometown of Pharr, Texas. He reflects on the challenge of transitioning from paramilitary command to collaborative city management, his passion for developing future leaders, and his dedication to public service that starts with strong character and community connection.

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Listeners hear about his leadership development program, life skills partnership for youth, and how legacy, empathy, and faith guide his daily purpose in city government.

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👤 Guest Bio

Dr. Jonathan Flores serves as City Manager of Pharr, Texas. His public service career began at age 18 in law enforcement, spanning more than two decades across multiple departments before transitioning to city management. Guided by faith and family, Dr. Flores focuses on leadership, workforce development, and community engagement.

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📌 What We Cover

• Beginning a law enforcement career at 18 and building a 22-year path of public service
• The transition from police chief to city manager and learning to lead beyond the paramilitary model
• Balancing the vision of elected officials with the needs of city employees and citizens
• Adapting leadership styles across generations in a large municipal organization
• Creating a youth life skills program in partnership with local schools
• Developing a leadership academy for aspiring and current city employees
• Establishing internship programs that connect high school and college students to real-world municipal work
• The role of faith, family, and service in shaping daily motivation and long-term legacy

🔗 Resources Mentioned

• City of Pharr, Texas — farrtx.gov
• Email contact for Dr. Jonathan Flores: Jonathan.Flores@pharrtx.gov

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Ground Floor Government is hosted by Hugh Plappert and produced by PhoneLive.io.

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She describes learning how communication flows differently inside government, the importance of budgets and measurable outcomes, and how leadership transitions can reshape projects overnight. From turning around a struggling television station to creating MediaScribe for real-time meeting transcripts, Dana highlights how understanding pain points and focusing on inclusivity can transform city communications. Her story emphasizes patience, empathy, and trust as the foundation for any long-term partnership with local government.

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👤 Guest Bio

Dana Healy is Chief Operations Officer at Tightrope Media Systems and host of the Government Video Podcast. Her career began in video production and evolved into decades of partnership with city governments. Dana’s focus includes ADA Title II and WCAG compliance, closed captioning, and accessible communications. Based in Minnesota, she also runs a small-batch soup company, bringing the same care for connection and quality to every project she leads.

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📌 What We Cover

• How a high school video class led to a lifelong career in communication
• Lessons learned managing television stations and serving nine cities
• Understanding government cadence, budgets, and measurable outcomes
• Navigating leadership transitions and changing council priorities
• Turning around a struggling organization through focus and collaboration
• The creation of MediaScribe and the importance of accessibility in civic life
• Building trust and relationships as a long-term vendor to local governments
• Why patience, empathy, and partnership matter more than flashy technology

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🔗 Resources Mentioned

• Tightrope Media Systems
• Government Video Podcast
• MediaScribe
• Hugh Plappert

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👤 Guest Bio

William Whitson worked at headquarters in Washington with the U S E P A, learning contracts, grants, intergovernmental relations, and communication strategies. He moved into local government as a manager with hurricanes back to back, an intergovernmental response to Katrina, and long-term recovery for Hurricane Harvey in Rockport, Texas. He helped write a comprehensive long-term recovery plan and landed north of $150 million in state and federal aid. He is active with ICMA fellows and coaching and serves communities as a consultant and interim city manager.

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📌 What We Cover

• From federal to local: getting told the resource level versus building a budget with consensus on the tax rate
• Hurricanes back to back, Katrina, Hurricane Harvey in Rockport, Texas, COVID, and flash flooding after the 4th of July
• Pairing up the damage with the available funding and recording it in a comprehensive plan
• “Your best work in an emergency happens before the emergency” with training, ISO 100 through 800, and incident commander roles
• Marathon mindset, advanced planning, and being a team player with elected officials and staff
• Mutual aid and sister city exchanges, 5 0 1 C 3 roles, enterprise funds, and the parts you do not see underground
• Technology in service delivery: AI note taking, drone technology, GIS, cameras in water lines and sewer lines
• Getting started: education, internships, writing studies, volunteering, and working with a manager

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🔗 Resources Mentioned

• FEMA courses and ISO 100 through 800
• EOC and NIMS
• ICMA, ICMA Young Professional fellows, and ICMA coaching
• Rockport, Texas long-term recovery for Hurricane Harvey
• Enterprise funds, lift stations, generators, and traffic lights
• Drone technology, GIS technology, cameras in water lines and sewer lines

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She reflects on her path from teaching to law and city administration, revealing how compliance, communication, and compassion shape her service. Mayra describes the role of City Secretary as the hub connecting officials, departments, and residents, especially during election season. Her words highlight the importance of transparency, legal responsibility, and people-first leadership rooted in purpose and service.

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👤 Guest Bio

Mayra Rios serves as the City Secretary for the City of Brownsville, Texas. She began her career in a law firm before advancing through municipal roles, including Assistant and Deputy City Secretary. Mayra is part of the Texas Municipal Clerks Association and is known for her focus on connecting governance with people. She describes her purpose as “serving to connect people and governance,” emphasizing compassion, transparency, and continuous learning.

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📌 What We Cover

• Brownsville’s thriving economy and collaboration with Mexico and SpaceX’s Starbase
• The city’s growing tourism and daytime population impact on sales tax and visibility
• The role of City Secretary as the connecting hub between officials, departments, and residents
• Election season responsibilities, compliance, and transparency for voter access
• The preparation, teamwork, and mental focus needed to deliver smooth elections
• Challenges of educating residents and staff about the “why” behind local procedures
• The importance of compassion, communication, and people-first leadership
• Encouragement for anyone entering local government: lead people first, greatness is service

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🔗 Resources Mentioned

• Texas Municipal Clerks Association (TMCA)
• Texas Secretary of State
• SpaceX “Starbase” City
• Martin Luther King Jr. quote on greatness and service

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👤 Guest Bio

Aileen Dickson discovered election administration while working in police records and volunteering after hours. She transferred into the clerk’s office as an office assistant, took on budgeting, council agendas, ordinances, and resolutions, and became city clerk in 2011. Appointed by the city manager and confirmed by the city council, she has been called to this work for 25 years. Aileen is a master municipal clerk and a Level 3 M-I-P-M-C, active in county and state associations, mentoring new clerks, and pursuing an election official certificate through Oakland University.

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📌 What We Cover

• From police records to the clerk’s chair and “the job that I didn’t know I wanted”
• Appointed city clerk, confirmed by council, and differences across Michigan cities and townships
• From photocopies and hand delivered agendas to digital operations and Open Troy
• “Elections take over everything,” agility with 2018 and 2022 constitutional changes and COVID years
• Careful exploration of AI for searches while protecting accuracy and security
• Budget season, new voting system planning, and shifting resources for presidential years
• Vital records, FOIA coordination, cemeteries, records retention, and parliamentary procedure training
• Community engagement booths, a new precinct map, Finding your precinct with under the sea themes, stickers, and a sixties pop diner feel
• Education and certifications through MAMC, IIMC, county associations, state and county election training, and Oakland University
• Mentorship, Facebook group support, membership tracks, and succession planning for new clerks

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🔗 Resources Mentioned

• Open Troy
• Michigan Association of Municipal Clerks
• International Institute of Municipal Clerks
• Oakland County Clerks Association
• Bureau of Elections at the state and the Secretary of State’s office
• Oakland University election official certificate
• Facebook group for clerks
• Finding Nemo (precinct outreach play)

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👤 Guest Bio

Dominik Bronakowski is the elected City Clerk of Des Plaines. Sworn in at 24, he is the youngest elected citywide official in Des Plaines history. He also works in the Illinois State legislature for a state representative in the Lake County area, handling constituent services, outreach, and district office work. Dominik serves at city council meetings, community events, and leads initiatives around accessibility and elections while collaborating with strong staff in the clerk’s office.

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📌 What We Cover

• Wearing multiple hats: full-time in the Illinois State legislature and part-time as City Clerk
• Showing up to every city council meeting to learn how government works and operates
• Navigating ageism and proving capability by doing the work day in and day out
• Transparency, accessibility, and competitive elections as priorities beyond the status quo
• Rolling out onsite translation services to support non-English speakers at City Hall
• Creating candidate guides to make it easier to get on the ballot locally
• Community connection through farmers’ markets, permitting and licensing, and liquor licenses
• Mentorship from Mayor Andrew Goczkowski and State Senator Laura Murphy

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🔗 Resources Mentioned

• City of Des Plaines
• Des Plaines City Council meetings
• Planning and Zoning Board
• Mayor Andrew Goczkowski
• State Senator Laura Murphy
• Lake Michigan
• Deputy FOIA officer
• Farmers’ markets

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Vanessa shares her journey as the daughter of Haitian immigrants, her initial plan to return to Haiti after the 2010 earthquake, and how her passion for service led her toward immigration law and ultimately public office. She explains how she became bi-vocational, why civic education is central to her work, and how the office of the City Clerk serves as a bridge between residents and their government.

Listeners will hear stories about creating the Madam Clerk Project to engage children, launching a Learn to Swim initiative that expanded countywide, and the lessons she’s learned about leadership, listening, and building trust.

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👤 Guest Bio

Vanessa Joseph is the elected City Clerk for the City of North Miami and an immigration attorney with a nonprofit organization. Born in the United States to Haitian immigrants, she has spent over a decade working in immigration and human rights law. Since being elected in May 2019, she has served as City Clerk, focusing on civic engagement, transparency, and community service.

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📌 What We Cover

• Growing up as the daughter of Haitian immigrants and finding pride in both cultures
• Transitioning from political science and public administration studies to immigration law
• Running for and being elected as City Clerk in North Miami
• Why the clerk’s office is the bridge between people and their government
• Lessons from early challenges and the importance of listening in leadership
• Creating the Madam Clerk Project coloring book and distributing over 5,000 copies
• Launching the Learn to Swim initiative in honor of a mentee, now part of a countywide zero drowning program
• Encouragement for immigrants and residents to participate in boards, committees, campaigns, and local elections

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🔗 Resources Mentioned

• Madam Clerk Project coloring book (City of North Miami initiative)
• North Miami Learn to Swim program
• Legacy Magazine “40 Under 40” recognition
• Haitian American Chamber of Commerce “20 Under 40” recognition

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Shirley shares her journey from 16 years in corporate accounting at GTE to more than two decades serving in Tampa’s city government. She reflects on differences between the corporate world and local government, the importance of attitude, and the projects that made a lasting difference for the public. From handling hurricanes and supporting council meetings to leading the archives and records division, Shirley emphasizes service, leadership, and a can-do mindset.

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Listeners will also hear her perspective on working with three mayors, mentoring staff, and why attitude truly is everything in building a career in public service.

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👤 Guest Bio

Shirley Foxx-Knowles is the City Clerk of Tampa. Recruited to government service by Mayor Pam Iorio, she has worked under three mayors during her 22 years in city government. With a background in accounting and corporate experience at GTE, Shirley leads the clerk’s office and archives and records division, providing vital services to council, departments, and the public.

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📌 What We Cover

• Moving from corporate accounting to city government and the adjustments required
• Differences between corporate deadlines and the pace of local government
• Why attitude, mentorship, and internships shape career success
• Leading the City Clerk’s office and serving as the hub of information for the public and council
• Implementing document storage systems and helping residents become self-sufficient in accessing records
• Preparing for hurricanes, securing staff and equipment, and supporting the emergency operations center
• Experiences working with three Tampa mayors: Pam Iorio, Bob Buckhorn, and Jane Castor
• Publishing history projects, including “Mayors of Tampa,” “Council of Tampa,” and the annual “100 Years Ago in Tampa” series
• Advice for new careers in local government and the importance of a can-do attitude

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🔗 Resources Mentioned

• City of Tampa Clerk’s Office Books: Mayors of Tampa, Council of Tampa, City Clerks of Tampa, and 100 Years Ago in Tampa — available on the Tampa City Clerk’s website

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She describes the Action Center in Rowlett, a one stop shop for citizens who need help navigating city services, and reflects on juggling multiple roles each week, from preparing agendas and minutes to elections and public information requests. Deborah also talks about leading Rowlett to its first Municipal Clerks Office Achievement of Excellence Award, the challenges of new state legislation, and the importance of transparency and trust with citizens.

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Listeners will hear her perspective on communication trends, citizen engagement, and the personal side of public service, including being “on” 24/7 as a city representative.

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👤 Guest Bio

Deborah Sorensen is the City Secretary of Rowlett, Texas. She has served in local government for 17 years, beginning with an Economic Development Corporation role, later working as a paralegal, and then moving into city secretary positions in multiple Texas cities. She joined Rowlett in January 2025, where she continues her commitment to transparency, elections, and citizen service.

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📌 What We Cover

• Laws and codes that govern city operations, including the Open Meetings Act and Public Information Act
• The Action Center in Rowlett as a one stop shop for citizens
• Preparing agendas, minutes, ordinances, resolutions, elections, and information requests
• Balancing an unpredictable workload and citizen interactions daily
• Receiving the Municipal Clerks Office Achievement of Excellence Award in Rowlett and previous cities
• Challenges from recent state legislation limiting city authority
• Building transparency and trust with the public, especially when facing criticism
• Communication methods used in Rowlett, from videos and social platforms to senior engagement
• The growth of Rowlett from a rural city to a metroplex community of nearly 70,000
• Advice for those entering local government: thick skin, compassion, and prioritizing citizens

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🔗 Resources Mentioned

• Texas Municipal Clerks Association
• Municipal Clerks Office Achievement of Excellence Award

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👤 Guest Bio

Mark Funkhouser is a former Mayor of Kansas City and longtime government performance auditor. He served as publisher at Governing magazine. He teaches budgeting and financial management in the John Lewis MPA program at Tulane. He leads Funkhouser & Associates, focusing on strategic planning and comprehensive plans through a finance and governance lens. He highlights Eleanor Ostrom’s principles for governing a common pool resource and emphasizes that governance precedes finance.

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📌 What We Cover

• The “army behind” visible services and why every street name has an invoice and a receipt
• How procurement really works for a $150,000 dump truck, from specs to lifecycle costs to appropriations
• A Kansas City audit that led to a voter-approved bond and doubled resident satisfaction with street lighting
• Lessons from a failed public safety radio system and how auditors diagnose what went wrong
• Careers that start with internships and grow into leadership, plus the value of finance training
• Why the second question is how to pay for it and why democracy is difficult and messy
• “Fend for yourself federalism” and responsibilities devolving to state and local governments
• Governance precedes finance, with examples from Flint, Michigan and Eleanor Ostrom’s principles

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🔗 Resources Mentioned

• Funkhouser & Associates
• Governing magazine
• John Lewis MPA program at Tulane
• Eleanor Ostrom
• Teddy Roosevelt’s “the man in the arena”
• Flint, Michigan
• Kansas City streetlight bond and public safety radio system references

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Rheanna explains why communication is the hardest part when your target audience is 28,000 people across different backgrounds. She breaks down home rule, how department and division heads shape decisions, and why reaching council members and division heads matters. She walks through City Council Digest to share hot topic items and What’s Brewing, a coffee talk series with free cups, Q&A cards, and accessibility in mind. She also shares feedback from a 25-year comprehensive plan that shifted focus toward beauty, signage, and banners with “you decide what’s possible,” plus practical channels from Facebook and Instagram reels to print media and First Fridays.

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👤 Guest Bio

Rheanna Ollis is the Community Relations Administrator for the City of Danville. With a bachelor’s degree in political science, she started as an unpaid intern, moved into billing and collections, became the first coordinator in community relations, and now leads the division. She sits on the Downtown Danville Inc. board, works across departments on social media, press, neighborhood associations, and city council communications, and launched initiatives like the City Council Digest and What’s Brewing to connect residents with department and division heads and the mayor.

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📌 What We Cover

• Starting as an unpaid intern, moving to billing and collections, first coordinator, then division head at 23
• Why communication is the hardest part when the target audience is 28,000 people
• Home rule, council votes, and how department and division heads shape decisions residents feel
• City Council Digest: hot topic breakdowns, live streaming, reviews by city clerks, and sending to local media
• What’s Brewing: traveling coffee talks, first 15 cups free, Q&A cards, accessibility, and quarterly cadence
• Public feedback from a 25-year comprehensive plan: focus on beauty, signage, banners, and welcome signs
• Reaching demographics: Facebook for women 28–52, Instagram reels for 18–28, live streams for staff, print for schools and industry
• First Fridays: kid-focused, low to free cost, downtown businesses, “Discover Danville,” passports, food samples, dance, and music
• Using AI for drafts, captions, ideas, and names like “What’s Brewing” and “City Council Digest,” while keeping a personal touch
• Advice to get your foot in the door, call your aldermen, attend meetings, and vote

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🔗 Resources Mentioned

• City Council Digest
• What’s Brewing
• Downtown Danville Inc.
• Public Works
• First Fridays
• Facebook (Meta)
• Instagram reels
• YouTube and Chris Hardin (travel vlogs)
• QR code for the city website (on flyers)
• Enterprise zone video project
• “You decide what’s possible” banners and signage

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📌 What We Cover

• Why PhoneLive matters for the 20% of people without broadband access
• The simple 15-minute setup with no hardware or telephone lines required
• How PhoneLive integrates with livestream providers as an RTMP destination
• Dedicated toll-free numbers and 24/7 availability for community access
• Live notifications and subscriber call-outs that automatically connect residents
• Four ways people can subscribe, from call-ins to CSV import and API integration
• Support options, including text-based help during meetings
• Reporting and analytics tied to actual phone numbers for follow-up and engagement

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🔗 Resources Mentioned

• PhoneLive
• David Plappert
• Joseph Lewin

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📢 Powered by PhoneLive.

They discuss the limitations of current solutions, from manual conference lines to free services with hidden costs, and highlight how dedicated toll-free phone lines with automation remove barriers for marginalized groups, seniors, and people on the move. Using real-world examples—from truck drivers to school board parents—this episode underscores the importance of inclusivity, transparency, and simplicity in government meeting access.

📌 What We Cover

• Why 10% of U.S. households without broadband face immediate barriers to live streams
• How real-world scenarios like truck drivers, landscapers, and seniors highlight the access gap
• The role of phone access as a “least common denominator” for meeting participation
• Limitations of existing phone systems, including high administrative burden and PIN complexity
• Hidden costs of free conference call services for prepaid phone users
• How Phone Live automates access with dedicated toll-free numbers, live notifications, and archiving
• Ways phone-based access can increase transparency for school boards and public meetings
• Why automated phone solutions reduce IT workload while improving ADA compliance

🔗 Resources Mentioned

• PhoneLive.io

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👤 Guest Bio

Joseph Lewin is the producer of Ground Floor Government and guest host for this episode. He brings personal experience from years working in blue collar jobs and remote work, offering a unique perspective on accessibility challenges and community needs.

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📌 What We Cover

• Why transparency and accountability in local government depend on access for all
• The reality that 20% of Americans struggle to connect to online city content
• Groups most affected, including those without broadband, elderly residents, people with disabilities, and blue collar workers
• Stories of residents whose voices were heard after gaining meeting access
• The complex steps required for a resident to join a live stream
• Limitations of current solutions like Zoom call-ins, free conference calls, and traditional phone bridges
• How upcoming ADA Title II regulations will affect cities and compliance efforts
• A preview of future episodes addressing new tools and solutions for accessibility

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🔗 Resources Mentioned

• US Census Data
• ADA Title II Accessibility Rules
• Free Conference Call solutions (referenced in discussion)
• PhoneLive.io

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📌 What We Cover

• The common misconception that local government runs only on policy and elected officials
• The vital behind-the-scenes work of publishing agendas and managing records
• The role of quiet leadership in calming chaos and guiding teams
• How local government staff keep the public informed and connected
• The focus on city and county clerks, city managers, communication professionals, and IT leaders
• Preparing for late nights and last-minute meetings
• The impact of tech shifts on how cities serve residents
• An invitation for those who keep local government running to take the mic

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🔗 Resources Mentioned

• Ground Floor Government podcast hosted by David Plappert

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For more on how technology can support local government communication and operations, visit PhoneLive.io.