Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net

In this episode, Melissa Parker, Amy Bartel, and Sara Abrecht join Carm Capriotto to discuss why women are the automotive industry’s “secret weapon.” The panel explores the concept of automotive hospitality, focusing on relationships, empathy, and customer experience as key drivers of trust, loyalty, and profitability.

They share how hospitality driven environments, strong listening skills, and hiring from service focused industries elevate the customer experience and strengthen shop performance. Sara also reveals data showing female-led shops achieve higher average repair orders, highlighting the business impact of communication and relationship building.

The conversation challenges outdated industry perceptions and calls for a shift toward hospitality centered operations, encouraging shop owners to embrace these principles and inspiring more women to pursue leadership roles in this evolving, people first profession.

Timestamps

(00:00:00) - Introduction and Guest Welcome (00:03:15) - Defining "Automotive Hospitality" (00:06:00) - The "Ritz-Carlton" Standard (00:09:45) - Men vs. Women: Fixers vs. Listeners (00:14:15) - Hiring Outside the Industry (00:18:20) - The Role of the Customer Service Rep (CSR) (00:21:00) - The "Anytime" Presentation (00:27:45) - The Financial Case: Women Drive Higher ARO (00:30:15) - The "Secret Weapon" & Workplace Culture (00:34:30) - The Household Decision Maker (00:37:45) - Rebranding: From "Trade" to "Skilled Career"

Melissa Parker, COO, Harrell’s Tire and Auto

Amy Bartel, Owner, Bartel's Auto Clinic

Sara Abrecht, CFO, Dynamic Automotive

Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.

Host Carm Capriotto dives into the untapped power of Shop Management Systems (SMS) with business coach Dave Schedin and Ben Dexter, National Training Manager at NAPA TRACS. Together, they reveal how two often-overlooked tools, categories and canned jobs, can dramatically improve shop efficiency, consistency, and profitability.

The conversation highlights how a smarter system setup leads to faster workflows, clearer data, and stronger decision-making.

Key Topics Discussed

Unlocking the Power of Categories: Dave Schedin explains the importance of tracking three core labor types: Diagnostic, Preventative Maintenance, and Repair. When categorized correctly, shop owners can pinpoint exactly where time and money are gained—or lost.

Building the “Superhighway” to Faster Estimates: Schedin compares developing Canned Jobs to constructing a freeway: it takes an upfront investment of time, but once built, it enables rapid, efficient estimating.

Professional Communication: Canned jobs help replace vague descriptions with clear, value-focused explanations. This allows newer advisors to communicate like seasoned professionals while ensuring consistent pricing, messaging, and storytelling across the shop.

Turning Data into Profit: Ben Dexter reinforces the principle of “garbage in, garbage out”: without clean, organized data, shop owners are simply guessing.

By mastering categories and canned jobs, shop owners can turn their management system into a powerful engine for clarity, consistency, and long-term profitability.

Timestamps

00:00:00 – Introduction

00:03:15 – The Three Labor Categories (Diagnostic, PM, Repair)

00:05:45 – Creating Smart Warranty Categories

00:08:20 – Data Integrity: “Garbage In, Garbage Out”

00:14:15 – Canned Jobs & Professional Storytelling

00:16:30 – “Level 10” Jobs & Built-In Parts Triggers

00:18:00 – Reducing Advisor Cognitive Load

00:19:45 – Generic Jobs vs. Vehicle-Specific “Pro Jobs”

00:22:30 – Helping New Advisors Sound Like Pros

00:25:00 – Writing Complex Estimates in 2–3 Minutes

00:29:15 – The ROI: 15–20% Sales Growth Potential

00:31:00 – Building the Estimating “Superhighway”

Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

Ben Dexter, National Training Manager, NAPA TRACS. Find Ben’s other episodes HERE

Shop owner and coach Clint White explores a powerful shift at the auto repair front counter, from “Service Advisor” to “Repairathist.” He explains that because vehicles represent freedom and control, many customers arrive feeling anxious and financially defensive. As a result, the Repairathist’s role becomes part technician, part therapist, focused on translating fear into clarity and helping people feel understood. Customers aren’t buying parts, he says; they’re buying relief.

The conversation dives into how to put this mindset into practice, starting with a “language shift” that replaces industry jargon like “diag” and “DVI” with clear, value-based explanations. This approach invites customers into the process instead of making them feel excluded. White also stresses the importance of transparency, showing clients the “MRI and X-ray” of their vehicle before prioritizing repairs, and ensuring that front counter promises align with what happens in the shop.

Ultimately, the episode defines the Repairathist as a professional with an “others first” mindset who builds trust through empathy, honesty, and consistency—delivering an experience so positive that customers remember how they felt more than what they spent.

Timestamps

00:00:00 – Introduction 00:01:45 – Introducing the "Repairist" 00:03:15 – Therapy at the Counter: Clint explains that a Client Advocate's role is akin to a therapist, tasked with "translating fear into clarity" for anxious customers. 00:06:45 – The Psychology of the Car: Discussion on how vehicles represent freedom and control, making repairs an emotional issue rather than just a mechanical one. 00:10:15 – Selling Relief, Not Parts: Clint delivers the key insight that customers are not buying repairs; they are buying "relief from their current situation". 00:11:30 – The Experience Economy: The "Steak Dinner" analogy—customers don't remember the price as much as they remember how the experience made them feel. 00:14:00 – The Language Shift: Clint warns against using jargon like "diag" or "DVI," which makes customers feel excluded or stupid. He suggests using "testing and procedures" instead. 00:19:15 – Transparency & The MRI: Clint advocates for showing the customer "everything that is knowable" (the MRI/X-ray) before asking them to make a decision. 00:20:45 – Hiring for Heart: Clint explains that he hires for a "servant's heart" first; technical knowledge is secondary to empathy. 00:22:00 – The ROI of Empathy: Discussion on the business benefits of this mindset, including "sticky" clients, reduced staff turnover, and better reputation. 00:26:45 – Relationship vs. Transaction: Clint defines success not by money, but by building relationships strong enough that clients send Christmas cards years later

Clint White, Coaching with Integrity, clint@coachingwithintegrity.llc

In this episode, host Carm Capriotto sits down with Jerry Kezhaya and Dr. Laura Shwaluk, owners of The Auto Shop and business coaches with Business Builder Mentor and Mastermind.

They share their unconventional journey from healthcare to auto repair, including how Laura stepped in to run the shop while Jerry was hospitalized. With no technical background, she succeeded by focusing on leadership, culture, and relationships—proving that auto repair is ultimately a people business.

The couple also discusses the realities of working together as spouses. By clearly defining roles—Jerry managing systems and strategy, Laura leading team and customer relations—they’ve built a respectful, healthy workplace culture.

A major focus of the episode is financial freedom. Jerry contrasts “visible wealth” with “quiet freedom,” emphasizing passive income, low debt, and disciplined spending. They warn against lifestyle inflation and investing in depreciating assets, encouraging shop owners to prioritize long-term security over short-term status. They dive into the psychology of money, explaining how emotional wounds and unmet needs often drive overspending. Laura stresses that financial healing often starts with personal healing.

In this episode, Carm Capriotto reconnects with industry veteran Peter Rudloff to explore his transition from shop owner to consultant, his “stay in your lane” philosophy, and the future of EV repair.

Rudloff shares how a 25-year exit plan allowed him to retire from shop ownership at 47 and transition into his home-based “Pete Cave,” where he continues hands-on work without managing employees. He later founded Rhino Collective LLC, helping manufacturers connect engineering with real-world repair.

A central theme is specialization. By focusing on domestic and Asian vehicles and avoiding brands like BMW, Rudloff improved efficiency and profitability. He argues that staying within your strengths leads to “profit by default” and long-term stability.

Looking ahead, he predicts EVs will dominate, and repair will shift toward modular, aircraft-style maintenance. He encourages new shop owners to consider EV specialization as a growth path.

Rudloff also emphasizes ongoing education, recommending 60 hours of training per year and crediting the Delaware Training Group as a major influence on his career.

This episode delivers clear, practical insight on focus, future-proofing, and lifelong learning in today’s repair industry.

Peter Rudloff, Rhino Collective LLC, petervrudloff@gmail.com

Megan Dineff of Ervine’s Auto Repair and Grand Rapids Hybrid and EV joins marketing specialist Dan Vance of Shop Dog Marketing to explore the evolving relationship between websites and the future of search.

They explore why a website remains the digital “front door” of a business, where customers decide whether to call. From using real photos to build credibility, to protecting leads through better phone protocols, to preparing for AI-driven search, this episode delivers practical insights for modern shop owners.

Key takeaways:

Building Trust Through Authenticity: Megan explains why the shop's website avoids stock photos and instead highlights their real team. Showing familiar faces builds instant comfort and credibility. A great website should “ooze trust” and reflect the shop’s personality, so prospects feel like they’ve found their “forever home.”

The 70% Rule: Studies show that nearly 70% of callers have already decided to do business before picking up the phone. The group discusses how poor phone handling can “put water on the candles."

AI and the Return of Content: Dan explains why content matters more than ever in the age of AI. Search models now “race to your website” to gather information. Shops must create clear, helpful content, not just for people, but for the algorithms that determine future visibility.

The Power of Partnership: Megan shares a cautionary story about accidentally shutting down the shop's Google Business Profile and the importance of having a trusted expert to resolve “black box” marketing issues. The group agrees: owners should focus on culture and leadership while relying on skilled partners to navigate the digital landscape.

Timestamps

00:00:00 – Introduction 00:04:00 – The "No Strangers" Policy Megan Dineff explains her strict rule against using stock photos on her website. 00:06:30 – Skinny Ties & The Corner Piece Dan Vance compares marketing trends to fashion fads (like skinny ties), arguing that while trends change, the website remains the "solid corner piece" and the central data source for the business. 00:10:00 – The Owner/Marketer Relationship Discussion on the division of labor. 00:19:00 – The 70% Rule The group discusses the statistic that 70% of callers have already decided to use the shop before they ring. 00:28:00 – Cautionary Tale: Deleting Google Megan shares a story about accidentally shutting down her Google Business Profile by changing the name, emphasizing the importance of having an expert partner to fix "black box" issues. 00:31:00 – AI and Writing for Robots Dan argues that content is returning as king because of AI. Even if humans don't read long website text, AI models do. Shops must now "write for robots" to ensure AI platforms recommend them.

When Customers Ask AI First: What Shop Owners Need to Know [RR 1071]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1071/ 

Megan Dineff, Ervine’s Auto Repair and Grand Rapids Hybrid and EV, Grand Rapids, MI

Dan Vance, Shop Dog Marketing.com

In this episode, Jeff Rudnick of Pit Crew Loyalty explores the powerful shift from transactional business models to relationship-driven customer loyalty in the automotive repair industry. He challenges shop owners to rethink marketing and branding through the lens of real human connection—introducing the idea that “software has to imitate life.” In other words, technology should support the natural, community-minded instincts of great owners by automating “white glove” service at scale.

The conversation dives into the behavioral science behind loyalty through Self-Determination Theory, which shows that customers, like employees, stay committed when they feel competent, autonomous, and part of something bigger than themselves. Rudnick backs this up with industry data, noting that the average “one-and-done” rate for first-time customers is 54%, but can be reduced to nearly 30% through intentional, relationship-based loyalty programs that make customers feel valued from day one.

Listeners will learn practical strategies for creating meaningful customer experiences, including:

• The Confirmation Moment:Treating first-time calls as opportunities to confirm the shop can solve the customer’s problem, not simply close a sale.

• Throwing a Party:Using automation to identify new customers so teams can celebrate and welcome them, increasing the likelihood of repeat visits.

• Cross-Pollination:Partnering with other local businesses to build community networks that benefit everyone involved.

• The Easy Button:Leveraging systems that automate complex marketing tasks like fundraisers, digital gift cards, referral programs, and social media graphics.

Rudnick also explains how loyalty rewards software can simplify community fundraising, referrals, and cross-business promotion, making high-level marketing accessible even for busy shop owners. Rather than relying on discounts, he emphasizes building strong brands through personalized rewards, authentic leadership, and genuine community involvement.

Ultimately, this episode demonstrates how combining smart automation with human-centered leadership can dramatically reduce customer churn, strengthen local relationships, and drive long-term profitability for independent repair shops.

Jeff Rudnick, Pit Crew Loyalty

Reaching 250,000 miles on a vehicle isn’t luck—it’s leadership.

In this episode, we explore what long-term vehicle maintenance really looks like and why today’s shops must rethink how they communicate with customers. Too often, maintenance is treated as a series of isolated repairs. This conversation reframes it as a strategic process built on education, transparency, planning, and advocacy.

In this episode, you’ll discover how to:

• Shift your shop culture from reactive repairs to proactive planning

• Position service advisors as educators and advocates

• Use cost-per-mile analysis to demonstrate real vehicle value

• Build trust through professional language and clear expectations

• Align inspections with long-term ownership goals

• Improve maintenance acceptance without fear-based selling

• Create systems that support consistent follow-up

Key Discussion Topics

• Why 250,000-mile vehicles are built through strategy, not chance

• The difference between transactional service and advisory leadership

• Using documentation and trends to guide decisions

• Structuring pay plans to reinforce professionalism

• Turning maintenance into a long-term relationship

Why This Episode Matters

When customers understand that their vehicle can realistically reach 250,000 miles with the right care, everything changes.

Trust improves. Approvals become easier. Loyalty deepens. And your shop evolves from a repair facility into a long-term partner in vehicle ownership.

This episode shows how sophisticated professionalism, consistent processes, and education-first communication can transform both customer relationships and business performance.

Brett Beachler, Beachler’s Vehicle Care & Repair, Peoria, IL. Listen to Brett’s previous episodes HERE

Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE.

Chris Lawson of TechnicianFind tackles a critical disconnect in the automotive repair industry: shop owners say they want a General Manager to run their business, but are only willing to hire a “babysitter.” The conversation explores what it truly takes to build real management—centered on financial transparency, clearly defined roles, and intentional recruitment.

The Transparency Trap

At the heart of the issue is a tension between a shop owner’s desire to step away from daily operations and their fear of sharing financial information. Many owners want a manager who will “own the results,” yet refuse to share the “scoreboard” — gross profit, payroll, and compensation data — out of fear the employee will leave to open a competing shop.

Lawson challenges this assumption. In reality, when employees see the true costs, risks, and pressures of ownership, many realize they prefer the stability of employment rather than pursuing ownership themselves.

Defining the Roles

• The Owner:Responsible for vision, long-term direction, financial risk, and high-level strategic decisions.

• The Manager:Owns daily execution, workflow, SOPs, and tactical accountability.

• The Requirement:To move from “babysitter” to true manager, the individual must be trained to read and understand P&L statements so their daily decisions align with the company’s financial reality.

Attracting Talent vs. Hunting Unicorns

Rather than passively hoping to “find” a superstar manager, Lawson argues shops must actively attract them through preparation and culture.

• Preparation:It starts with a detailed job description outlining specific responsibilities, outcomes, and authority.

• Always Be Recruiting:Don’t wait until it’s “raining” to fix the roof. Build a bench and maintain passive recruiting year-round.

• Social Media as a Window:Prospective hires—and often their spouses—observe a shop’s culture long before applying. Posts that highlight team wins, birthdays, training, and certifications signal a healthy, supportive environment.

Actionable Advice

Lawson closes with a practical checklist for owners ready to upgrade from a babysitter to a true manager:

• Create a detailed job description

• Address personal insecurities around financial transparency

• Be prepared to train managers on business metrics

• Craft a job offer and ad that tells a compelling story where the candidate can be the hero

Saim Raza and Tristin Sweeney, co-founders of Shift Automotive, discuss how their AI-powered software is transforming the vehicle service experience. Their platform automates OEM maintenance recommendations and simplifies shop workflows by integrating manufacturer data into professionally formatted, customer-facing reports. This approach not only improves operational efficiency but also helps service advisors build trust with consumers and increase average repair orders. While the technology is advanced, their core mission is deeply human: to improve communication and support shops as drivers keep their vehicles longer. The conversation ultimately underscores a move toward more consultative relationships and elevated customer service in the independent auto repair industry.

Key Topics:

• The “Blood Test” Approach to Maintenance:How using OEM intervals to identify service gaps allows shops to present data-driven recommendations that extend vehicle life—critical as consumers face rising new-car costs.

• The “Easy Button” Paradox:Why technology only works when behavior changes, and what it really takes to successfully adopt new tools in your shop.

• Friendly AI & Buying Back Time:How AI can enhance communication, automate routine tasks, and give service advisors more time for meaningful customer interactions.

• The Consultative Shop Owner:Why the future belongs to shop owners who act as trusted consultants, building long-term relationships through transparency and problem-solving.

Saim Raza, Tristin Sweeney, Shift Automotive

Krystal Zellmer tackles the capacity crisis facing automotive shop owners, challenging the idea that leadership has to be hard. The conversation centers on self-awareness, highlighting how recognizing automatic behaviors is the first step to becoming a more effective, intentional leader. Using her peanut M&M metaphor, Zellmer explains that while individuals are responsible for their results and emotions, those outer layers do not define their core identity. The discussion also draws a clear line between delegating and dumping, emphasizing that true leadership builds employee “muscle” through training, coaching, and mentorship rather than simply offloading tasks. Ultimately, shop owners are encouraged to see challenges and failures as the necessary “wind” that strengthens their roots and expands both personal and operational capacity.

Krystal Zellmer, VP at Klemmer Leadership and Character Development. Krystal’s previous episodes HERE

This episode explores the critical role of specialized financial management with shop owner Liz Perkins and CPA Hunt Demarest. The discussion focuses on Perkins’ move to a CPA firm dedicated solely to the automotive industry, emphasizing how general accountants often misclassify data and miss key industry nuances. Demarest explains that a strong accounting partnership should extend beyond tax filing to include ongoing tax strategy and clear insights into profitability. Perkins shares how stepping away from a DIY approach to her finances gave her clearer visibility into market performance and greater peace of mind. Together, they make the case for shop owners to prioritize financial literacy and expert partnerships to maintain healthy, sustainable, cash flow positive businesses.

• Stop Armchair Quarterbacking:Why real time numbers, not last month’s reports, must drive in the moment business decisions.

• The Rule of Holes:Recognizing when you’re losing money and knowing when to stop digging so you can rebuild.

• Drilling Down:Using market and location specific P&Ls to uncover true profitability.

• Beyond the Tax Return:The difference between reactive tax prep and proactive, year round tax planning.

• The Pain-Free Pivot:Why switching accounting firms is faster and easier than most shop owners think.

• Asking the Right Questions:How to evaluate a CPA beyond basic bookkeeping and tax filing.

• Selling Understanding:Building a relationship based financial strategy, not just reports and numbers.

• The Status Quo Trap:How ignoring your numbers leads to avoidable financial pain.

Liz Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Previous episode HERE.

Hunt Demarest, CPA, Paar Melis and Associates, Business by the Numbers Podcast

James Stephenson shares his journey from a struggling technician to the leader of multiple successful businesses, offering a candid look at what truly drives sustainable growth in auto repair. The conversation tackles the technician hiring crisis head-on, reframing recruitment as an ongoing, intentional process and rooted in a positive, proactive mindset.

Stephenson credits much of his success to mentorship from Bob Cooper, highlighting how investing in employees as people, not just producers, builds long-term loyalty. By supporting personal goals like homeownership and financial stability, shop owners can create cultures where teams want to stay and grow.

The episode also explores the coming “silver tsunami” of retiring shop owners and why many shops fail to become valuable, sellable businesses. Poor financial documentation and outdated systems often erode enterprise value. The takeaway is clear: with professional coaching and strong shop management practices, an auto repair shop can evolve from a job that owns you into a scalable, high-value business asset.

James Stephenson, Helping Auto Repair Shop Owners Build Stronger Shops | Lotus Consulting

The automotive industry is undergoing one of the most significant transformations in its history. In this episode, Cavan Robinson, VP  of Operations for the Aftermarket at Vehlo, and Tony Mercury, VP of Revenue at Auto Shop Solutions, break down what shop owners need to understand—and act on—right now.

The conversation explores the rapid consolidation reshaping the aftermarket, from independent shops being absorbed into MSOs (multi-shop ownership) to major software platforms merging at an unprecedented pace. The discussion then shifts to how marketing is evolving beyond traditional SEO into Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO), where a shop’s website—especially its FAQ content—becomes the trusted source AI tools use to deliver zero-click search results.

On the people side of the business, the episode addresses shop owner burnout, technician ghosting, and a critical reality: younger technicians increasingly view a shop’s technology, systems, and online presence as a measure of professionalism before deciding to apply.

Key takeaway: A successful modern shop is like a smart home—built on strong behind-the-scenes infrastructure, a polished and accessible front end, and leadership that understands the data driving the entire system.

Cavan Robinson, VP  of Operations for the Aftermarket at Vehlo

Tony Mercury, VP of Revenue at Auto Shop Solutions

Dr. J.J. Peterson, PhD in communications, explains how business owners can elevate their leadership by stepping into the role of the Guide instead of operating as the hero, villain, or victim. Using proven storytelling frameworks, Peterson outlines four core characters, Victim, Villain, Hero, and Guide, and why self-awareness of these roles is critical to effective leadership.

Victims lack agency and believe outcomes are beyond their control. Villains respond to pain by inflicting it on others, gaining short-term power but long-term resentment. Heroes work to redeem pain but are often overwhelmed and unstable—especially when leaders try to play that role in business. The most powerful role is the Guide: a steady, confident mentor who combines empathy and authority to help others win.

Peterson shows that when leaders stop trying to be the hero and instead guide customers and team members, who are the true heroes of the story, culture improves, trust deepens, recruitment becomes easier, and retention increases. The result is the Badass Softie balance: driven leadership grounded in genuine care for people.

Dr J.J. Peterson, https://www.drjjpeterson.com/

Recorded Live at AAPEX 2025, this episode tackles the classic “chicken or the egg” challenge for auto repair shop owners: should the focus be on marketing to generate work or recruiting technicians to handle it? The answer is simple—both. Sustainable growth requires managing two throttles at once: marketing and recruitment. Neither can be set and forgotten.

Key takeaways include reframing the role as a high tech career with clear advancement paths, adopting an “always be recruiting” mindset, and not judging candidates by resumes alone. Many capable technicians want to move but are emotionally stuck due to fear, loyalty, or past instability. Long-term retention depends on engagement and making employees feel like part of the business, not just workers in it.

Consistency is critical, as marketing and recruiting take time to gain traction and lose momentum quickly when stopped. A shop’s website should double as a recruiting tool, confidently showcasing employees, culture, and benefits.

Ultimately, the challenge lies in the demanding nature of shop ownership. Owners tend to protect what’s working instead of continually investing in the systems—marketing and recruiting—that ensure long-term stability and growth.

Lisa Coyle, Co-Founder, Promotive: https://gopromotive.com/

Becca Zanders, Certified Exit Planning Advisor, explains why most auto repair shop owners are unprepared for an exit—and how to change that. Only 20–30% of businesses that go to market actually sell, and nearly half of those sales are forced by the “Five Ds”: Death, Divorce, Disability, Disagreement, or Distress.

Becca introduces the Value Acceleration Methodology, which reframes exit planning into three stages: Discover the business’s true value and the owner’s readiness, Prepare the leader, finances, and organization to accelerate value, and Decide whether to grow or sell. A key distinction is the difference between a profitable lifestyle business and a business built for value.

The conversation stresses the importance of closing the “wealth gap,” as most owners underestimate retirement needs and have the majority of their net worth trapped in their business. Personal readiness is equally critical, with many sellers regretting the sale because they failed to define their purpose beyond ownership.

Advice to shop owners: build the right advisory team and start advancing your business today, long before a sale is forced.

Becca Zanders, https://www.d6elements.com/

Recorded live at AAPEX 2025, this episode features Tara Topel, the new president of Vehicle Service Experts (VSE), and Missy Stephens, Community Engagement Manager for the Auto Care Association.

The discussion highlights the rebranding of the Auto Care Association’s Car Care Professionals Network (CCPN) to VSE, reflecting the broader industry that includes heavy-duty vehicles.

 Key initiatives include:

• Resource Hub:An online center covering topics from shop coaching to ADAS best practices.

• Industry Relevance:Translating Auto Care market data into actionable insights for shop planning.

• Best Practices:The VSE council, currently 10–12 members, aims to grow to 15–20, compiling guidance on apprenticeships, ADAS, and more.

The episode also covers the Right to Repair movement. The association needs real-world examples where shops lacked access to data or support, to counter Congress's claims. Shop owners can submit stories via a QR code on the Auto Care website and are encouraged to share their experiences by hosting legislators.

Get involved, share your experiences, and take an active role in shaping the policies that affect your shop and the entire industry.

Recorded live at AAPEX 2025, this episode features Dan Vance, CEO of Shop Dog Marketing, sharing how Artificial Intelligence is reshaping marketing, business strategy, and the auto repair industry. The conversation explores how AI is changing consumer behavior—from lightning fast website visits focused on trust signals to customers using AI for vehicle self-diagnosis and shop recommendations, with AI often presenting only a few options, strong branding and clear communication matter more than ever.

In the marketing sphere, Vance explains that attention spans are incredibly short. Website visitors typically spend just 20 seconds looking for clear trust indicators such as professionalism, strong reviews, warranties, online scheduling, and financing options. Visual cues communicate faster than text, while warm colors and photos of the team help build familiarity and trust. Online scheduling continues to grow in importance as many consumers prefer it over making a phone call.

Vance encourages shop owners to embrace AI as a “digital butler”—a tool that anticipates needs, explains marketing metrics in plain language, and helps owners show up more confident, shifting from reacting to problems to intentionally driving growth.

Dan Vance, Shop Dog Marketing.com

Recorded live at AAPEX 2025, this episode brings together leaders from Australia’s JAX Tyres & Auto to show just how closely the Australian automotive aftermarket mirrors the U.S. market. Featuring CEO Steve Grossrieder, franchise owner Dan Spiteri, future franchisee Will Attard, and Autoflow’s Chris Cloutier and Craig O’Neill, the conversation underscores shared global challenges—most notably the technician shortage—and the reassurance that the industry is moving along a parallel path worldwide.

Rather than chasing quick fixes, the discussion centers on culture-driven solutions: expanding diversity, building clear career paths and succession plans, and advocating for the industry at the grassroots level. JAX's customer-first mindset is a recurring theme, with every team member accountable for the client experience and a strong emphasis on clear communication to help customers understand emerging technologies like ADAS.

With just under 100 stores, JAX avoids multi-franchise ownership, instead holding each franchisee accountable for the customer experience in their territory. The key takeaway is clear: in both Australia and the U.S., long-term aftermarket success depends on investing in people, strengthening culture, and maintaining an unwavering commitment to the customer.

“Simple scales, complex fails. The simpler I can create systems, the easier it is to train people, the easier it is for them to sell, the easier it is for my people to communicate with each other.”

Eric Svedberg breaks down a smarter, more profitable way to price diagnostic work—what he calls the Level Testing Sales Amplifier. At its core, the system tackles a problem most repair shops quietly accept: testing is often a loss leader.

Svedberg reframes the conversation by using the word “testing” instead of “diagnostics,” a term he believes is clearer and more intuitive for customers. Testing implies a process, not a guarantee—setting expectations from the start.

The Level Testing system uses a tiered structure tied to the shop’s base labor rate:

• Level One – Basic Testing:Single, constant, duplicable issues (like a check engine light that’s always on).

• Level Two – Intermediate Testing:Multiple concerns or intermittent problems.

• Level Three – Pandora’s Box:Highly complex vehicles, often previously misdiagnosed or unsuccessfully repaired elsewhere.

• Level Four – “Grandmother Rate”:Disaster cars involving severe electrical damage, corrosion, or major disassembly.

While the levels are designed as an internal framework, Svedberg finds transparency with customers increases trust and buy-in. Service advisors are coached to remove Level Three from most conversations upfront, steer customers toward Level Two testing as the norm, and clearly explain that testing fees are for time spent—not credited toward repairs. For true Level Three cases, advisors frame the value honestly: if it were simple, another shop would have already fixed it.

Svedberg emphasizes that the system is easy to train and implement—often within a week—by focusing on quick wins with top advisors. Its simplicity improves communication, closes the tech efficiency gap, and can be applied beyond diagnostics to services like module programming and ADAS calibration.

Every decision, he says, must pass the test: Is it good for the car? Good for the customer? Good for the shop?

Recorded live at AAPEX 2025, ASE President Dave Johnson and AAPEX Shop of the Year winner Tom Palermo discuss the value, impact, and future of ASE certification. A major highlight: the U.S. Secret Service joined ASE on the AAPEX show floor, promoting technician careers and showcasing armored vehicles. Johnson notes that the Secret Service requires ASE certification for maintenance roles—proof that if it’s “good enough for the president’s car,” it matters for the whole industry.

Key topics include ASE’s updated test content based on real shop feedback, powerful data showing certification improves productivity and reduces comebacks and attrition, and the ongoing challenge of boosting consumer awareness. They also discuss increasing industry requirements for ASE, new certification efforts for Vehicle Security Specialists, and the continued push for professionalism in today’s high-tech automotive field.

Dave Johnson, President, ASE, National Institute For Automotive Service Excellence

Tom Palermo, Preferred Automotive Specialists in Philadelphia, PA. Tom’s previous episodes HERE

Recorded Live at ASTA 2025, we explore the rise of the automotive specialist and why the industry needs a language shift—calling instructors “educators” instead of “trainers” to reflect the complex, continuing education modern technicians require.

We also dive into the mobile diagnostics and repair market, discussing strategies for growth, high-complexity work, and the investments needed to compete. Looking ahead, the industry faces a technological turning point by 2030, with new vehicle architectures and ADAS calibration requirements threatening shops that fail to keep up.

The episode closes by emphasizing the power of networking, connecting with peers, and staying ahead in a rapidly evolving industry.

Shop owners, are you feeling burned out or stuck in the grind? This episode is for you. Shop owners Jimmy Alauria and Dave Kusa dive into how to pause, reflect, and reignite your passion for the business you built.

Key takeaways:

• Think Bigger:Grow your business beyond what you can manage alone—empower your team and expand your vision.

• Evolve as a Leader:Stop being just a manager—step into the CEO role and watch your business thrive.

• Culture Matters:Set the tone, share your dream, and build a positive environment your team can rally around.

• Delegate & Recharge:Offload the hats you wear, hire strategically, and take time off to see the big picture.

• Balance Family & Business:Set boundaries to protect both your shop and your relationships.

The truth? Falling in love with your business again starts with falling in love with your ability to lead it.

Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE

Dave Kusa, AutoTrend Diagnostics in Campbell, CA. Listen to Dave’s other episodes HERE

Recorded Live at ASTA 2025, Ryan Ragan, Executive Director of ASTA, discusses the explosive growth of the event, Ragan’s long-term vision, the wildly creative opening-night party, and the industry-wide push to elevate professional language in the automotive field.

Episode Highlights

• Record-Breaking Growth:
  ASTA 2025 moved to a larger venue and saw a 34–35% increase in registrations, reaching four-digit attendance. Ragan restructured the expo for better vendor ROI, including a shop-owner-only show-floor window on opening night. His biggest hurdle wasn’t logistics—it was convincing people that such a massive upgrade was even possible on a tight timeline. The payoff came when an attendee told him the show felt like the “SEMA of the East.”

• “Out of This World” Theme:
  ASTA’s first themed expo featured an alien-inspired opening night with a mechanical bull, giant dartboard, sumo matches (announced by Carm), and 10-ft champagne-serving aliens.

• Education & Professionalism:
  Ragan stressed the importance of ongoing training in an era where cars are “rolling computers.”
  A major topic: shifting industry language—embracing titles likemechanical specialistto elevate professionalism and attract new talent.

Ragan hopes every attendee left with three things:

1. New knowledge to solve future shop challenges

2. A fun memory to brighten tough days

3. A new connection they can call for advice

Craig Noel, Nicole Bennecoff, and Brad Updegraff share actionable strategies for reducing turnover and creating workplaces where employees genuinely want to stay. Their discussion focuses on hiring for culture, adapting to generational expectations around flexibility, and investing personally in the people who make the business run.

Turnover Prevention Starts in the Interview

Preventing turnover begins long before a new hire steps into the shop. The panel emphasized hiring for culture above all—seeking candidates who align with the organization’s values and want to contribute to its long-term success.

Key hiring insights:

• Culture Fit Over Experience:Skills can be taught; mindset cannot.

• Process Buy-In:Especially with experienced technicians, owners must clearly communicate that systems are established and expected to be followed. A growth mindset is crucial.

• Onboarding & Accountability:Culture discussions start on day one. Many shops rely on a 30–60 day check-in period and a 90-day probation window to evaluate behavior, process adoption, and overall fit.

Retention Is Personal

Retention isn’t one-size-fits-all. Owners must prioritize people and culture over production, recognizing that different employees are motivated by different things.

Personalized retention strategies:

• Emotional & Financial Support:Small gestures—like a quick text of appreciation or helping a young technician with a bill—can make a big difference.

• Flexibility & Work-Life Balance:Today’s workforce highly values family and personal time. Supporting employees during life moments becomes part of the shop’s culture.

• The Collective Mindset:Including employees in the shop’s vision builds loyalty. Asking why they stay—or what might cause them to leave—helps uncover individual needs.

Meaningful recognition practices:

• Use the Language of Careers:Refer to the industry as a career, not just a job or trade.

• Badges of Honor:Display certifications, achievements, and bios where customers can see them, reinforcing pride and professionalism.

• Internal Recognition Systems:Performance teams, quarterly newsletters, and other internal celebrations highlight personal and professional wins.

Managing Departures With Grace

Not all turnover is negative. The panel stressed that when separations happen, they should be handled with empathy, effort, and transparency.

• Remaining staff notice—and appreciate—when leadership goes above and beyond before making a final decision.

• Often, those who leave for “greener pastures” return, recognizing the strength of the original culture.

Preventing turnover means recognizing that every employee is a unique engine with distinct needs and motivations. The owner becomes the “maestro,” creating a workplace where communication is open, recognition is part of daily life, expectations are clear, and culture serves as the foundation.

A strong culture doesn’t just retain people—it grows them.

Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE

Nichole Bennecoff, Empower Automotive, Traverse City, MI. Nichole’s previous episodes HERE

Brad Updegraff, Dave’s Ultimate Automotive, 6 locations, Austin, TX. Brad’s previous episodes HERE.

Recorded Live at ASTA 2025, Dutch Silverstein delivers a powerful reframing of how the automotive industry can approach customer interaction—shifting from high-pressure sales tactics to a relationship-first model built on the idea that 'People Love to Buy. They Don’t Like to Be Sold.'

Advocates, Not Salespeople
Dutch’s relationship-based shop model stands in stark contrast to transactional sales environments.

• No Salespeople:Dutch does not employ “salesmen,” he employs “advocates.”

• Role of an Advocate:Advocates collaborate with customers to understand what they want for their vehicle and their long-term plans, then help design solutions that support those goals.

• Eliminating Pressure:The shop enforces a strict “no pressure, ever” philosophy. There are no commissions, no sales quotas, no whiteboards, no competitive bonuses—removing any incentive that could create a conflict of interest.

The episode also dives into several controversial but important topics:

• The need to revisittechnician licensing, with Dutch arguing current standards are “window dressing.”

• Theflat-rate paradox, especially when contrasted with the younger generation’s desire for work-life balance rather than solely financial incentive.

• Determining anoptimal labor ratein a way that supports sustainability and talent retention.

The Takeaway
The conversation reinforces that effective sales—better yet, advocacy—are rooted in trust. When customers feel supported rather than sold to, they embrace their decisions with confidence. This shift from selling to serving creates a healthier, more sustainable customer experience and business model.

It’s time to dig into real-world strategies for managing debt and strengthening the financial foundation of your auto repair business.

• Shiju Thomas,Hotchkiss Auto Repair
• Dustin Brown,Brown Auto Experts
• Hunt Demarest, CPA,Paar Melis and Associates

The first big takeaway: Cash is king.
Our panel emphasizes the power of maintaining healthy cash reserves—ideally three to six months of operating expenses—to safeguard your shop against unexpected disruptions. If the pandemic taught us anything, it’s that cash on hand can be the difference between surviving and scrambling.

Another core theme is recognizing the difference between good debt and “bad debt.”

Good debt includes real estate and other collateral-backed loans that appreciate, add stability, and support long-term growth. Bad debt includes high-interest burdens like merchant cash advances or short-term credit card loans—products that drain cash flow fast and offer zero assets in return.

The panel also addresses a common pain point: “Why doesn’t my bank balance match my profit?”
The answer lies in understanding the cash flow statement—specifically, that principal payments don’t appear on the P&L, even though they hit your bank account hard. Their guidance: pay off high-interest debt first, but don’t erase debt so aggressively that you end up “debt-free but cash-poor.” Cash matters just as much as debt reduction.

Bottom line: Be intentional with your money. Understand your numbers. And approach debt reduction as a strategy, not a sprint.

Additional Resources:

Watch Full Video Episode

It’s time to dig into real-world strategies for managing debt and strengthening the financial foundation of your auto repair business.

• Shiju Thomas,Hotchkiss Auto Repair
• Dustin Brown,Brown Auto Experts
• Hunt Demarest, CPA,Paar Melis and Associates

The first big takeaway: Cash is king.
Our panel emphasizes the power of maintaining healthy cash reserves—ideally three to six months of operating expenses—to safeguard your shop against unexpected disruptions. If the pandemic taught us anything, it’s that cash on hand can be the difference between surviving and scrambling.

Another core theme is recognizing the difference between good debt and “bad debt.”

Good debt includes real estate and other collateral-backed loans that appreciate, add stability, and support long-term growth. Bad debt includes high-interest burdens like merchant cash advances or short-term credit card loans—products that drain cash flow fast and offer zero assets in return.

The panel also addresses a common pain point: “Why doesn’t my bank balance match my profit?”
The answer lies in understanding the cash flow statement—specifically, that principal payments don’t appear on the P&L, even though they hit your bank account hard. Their guidance: pay off high-interest debt first, but don’t erase debt so aggressively that you end up “debt-free but cash-poor.” Cash matters just as much as debt reduction.

Bottom line: Be intentional with your money. Understand your numbers. And approach debt reduction as a strategy, not a sprint.

Additional Resources:

Recorded Live at ASTA 2025, keynote speaker Jim Knight dives into leadership and organizational culture through his signature “edutainment” style—a high-energy blend of music, education, and hospitality. Knight is a professional speaker, writer, and former Head of Training and Development for over two decades at Hard Rock International, which he calls one of the "greatest cultures in the history of culture."

Jim stresses that the most important responsibility of any leader is hiring the right person. Too often, leaders get distracted by product, pricing, or aesthetics, while the true differentiator is the human element. He recommends evaluating candidates through the Three C’s:

1. Competence – Can they do the job?

2. Character – Are they kind, respectful, and easy to work with?

3. Culture Fit – Do their values align with the organization?

Leaders who fail to make employees feel seen, heard, and appreciated, he warns, will continue to struggle with turnover.

Jim Knight, a renowned keynote speaker, author, and training and development expert, teaches organizations of all sizes how to attain their own “rock star” status.  https://www.knightspeaker.com/

The automotive industry faces a growing crisis: as veteran trainers and educators retire, there’s no clear path for the next generation to replace them. Creating quality training is time-intensive — often taking months to develop just one class — and the personal sacrifices required have deterred many from stepping up.

This episode explores the urgent need to evolve automotive education, from rethinking long-form classes to developing shorter, high-impact sessions that better fit today’s learning styles. At the heart of the conversation is a proposed solution: an industry “Trainer Boot Camp” designed to teach aspiring educators not only technical knowledge but also the art of presentation — structure, flow, delivery, and audience engagement.

Another proposed solution is the creation of a Train the Trainers Scholarship to fund legacy educators like John Thornton and Scot Manna to design and lead this new initiative. Modeled after the WWE’s NXT Performance Center, the idea is to proactively cultivate new education “superstars” rather than waiting for them to appear on their own.

This is more than a conversation about teaching — it’s a call to action to preserve and reinvent the future of automotive education before the knowledge gap becomes irreversible.

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Tanner Brandt, Autodiag Clinic

In this fireside conversation, Joe Hanson of Gordie’s Auto and Tire shares how a clear purpose—“Helping people do life”—guides every part of the business. This mission shapes both the customer experience and the culture within the shop, ensuring the team feels supported, valued, and equipped to build meaningful careers.

Joe walks through the realities of growing the business, from navigating permits and environmental requirements to expanding fleet services and managing tire sales intentionally. Issues such as leadership team dynamics, marketing, and phone call audits are management problems—they are never permanently "fixed," but instead require continuous coaching and management. He also emphasizes the importance of communication, setting clear expectations, and educating customers about the complexity of modern testing and ADAS calibration—not just “plugging in a scanner.”

Joe remains committed to the work for as long as it’s meaningful—and rooted in helping people, not just chasing revenue.

David Boyes, CEO of Today’s Class, and Lola Schmidt, Schmidt Auto Care, explore how short, personalized, and gamified training is transforming team development in the automotive industry.

The discussion centers on how Today’s Class delivers 3–5 minute, mobile-friendly training sessions that fit seamlessly into daily shop routines, often completed right after morning huddles. This consistent “daily drip” of learning minimizes workflow disruption while fostering a culture of continuous growth.

Gamification drives engagement through points, badges, and friendly competition, sparking team conversations and collaboration. Shops like Schmidt Auto Care have seen measurable improvements in technical knowledge, such as increased proficiency in brake systems, wheel alignment, and HVAC performance.

Lola shares how her team’s enthusiasm for competition has built deeper learning habits, while David explains how the platform’s data-driven insights help shop leaders identify knowledge gaps, coach effectively, and make smarter business decisions from equipment investments to targeted, hands-on training.

The takeaway: Small, consistent, and data-informed training can create powerful results, driving engagement, improving technical skills, and strengthening both team and business performance.

David Boyes, President of ‘Today’s Class”  David’s previous episodes HERE

Lauralee Schmidt, Schmidt Auto Care, Springboro, OH

• The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/ 
• Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Subscribe on YouTube:https://www.youtube.com/carmcapriotto
• Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Follow on X:https://twitter.com/RResultsBiz
• Visit the Website:https://remarkableresults.biz/
• Join our Insider List:https://remarkableresults.biz/insider
• All books mentioned on our podcasts:https://remarkableresults.biz/books
• Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
• Buy Me a Coffee:https://www.buymeacoffee.com/carm
• Special episode collections:https://remarkableresults.biz/collections
• The Aftermarket Radio Network: https://aftermarketradionetwork.com/
• Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
• Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
• Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
• The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
• Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

Stress is inevitable, but how we respond to it can make or break our leadership. In this episode, Dr. David Weiman, psychologist at Weiman Consulting, dives into the science of stress and practical strategies for managing it, especially in the fast paced world of automotive repair.

What You’ll Learn:

• The fight or flight response and why modern stress feels just as intense as physical danger.

• The three types of stress: Normal, Training (Eustress), and Excessive, and how recognizing them can improve decision-making.

• Simple, powerful tools for recovery: micro breaks, diaphragmatic breathing, and mindful routines.

• How stress affects leadership, team dynamics, and strategic thinking—and what to do about it.

• Practical tips to avoid burnout, maintain energy, and enhance focus.

Dr. Weiman emphasizes that the key isn’t eliminating stress, it’s managing it effectively so you can think clearly, lead confidently, and take action.

Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE

• Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Subscribe on YouTube:https://www.youtube.com/carmcapriotto
• Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Follow on Twitter:https://twitter.com/RResultsBiz
• Visit the Website:https://remarkableresults.biz/
• Join our Insider List:https://remarkableresults.biz/insider
• All books mentioned on our podcasts:https://remarkableresults.biz/books
• Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
• Buy Me a Coffee:https://www.buymeacoffee.com/carm
• Special episode collections:https://remarkableresults.biz/collections
• The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/
• Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
• Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
• Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
• The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
• Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

• The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/ 
• Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Subscribe on YouTube:https://www.youtube.com/carmcapriotto
• Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Follow on X:https://twitter.com/RResultsBiz
• Visit the Website:https://remarkableresults.biz/
• Join our Insider List:https://remarkableresults.biz/insider
• All books mentioned on our podcasts:https://remarkableresults.biz/books
• Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
• Buy Me a Coffee:https://www.buymeacoffee.com/carm
• Special episode collections:https://remarkableresults.biz/collections
• The Aftermarket Radio Network: https://aftermarketradionetwork.com/
• Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
• Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
• Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to...]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

  This episode takes a deep dive into the evolution of digital marketing in the automotive repair industry, with a strong focus on Google’s Local Service Ads (LSAs), website performance, and empathetic customer engagement.

  Connor Tracy and Jeff Jackson unpack how LSAs are transforming how shops attract and convert customers. They explain Google’s rigorous verification process and how LSAs differ from traditional pay-per-click models by emphasizing verified leads, call monitoring, and actual revenue generation over vanity metrics like clicks.

  Beyond advertising, the discussion touches on ways to stand out, like adding live scheduling, using empathetic CRM communication instead of constant sales pitches, and avoiding wasted ad spend that doesn’t deliver results..

  The takeaway: combine technology, transparency, and authentic communication to create trust, efficiency, and loyalty—building a digital presence that drives real business growth.

  Connor Tracy, and Jeff Jackson KUKUI Connor's previous episodes HERE Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/ 
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
      ]]>e587f8d1-ea08-4e0d-bef5-4141be3daeb8Fri, 31 Oct 2025 14:00:00 -050048:05falsefull457457Feelings Don’t Fix Cars: Action Over Emotion in Shop Leadership [RR 1063]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Tonnika Haynes, owner of Brown’s Automotive in Chapel Hill, North Carolina—a family business founded by her father, William Brown, in 1980—joins us for a conversation recorded live at the ASTA Conference in Raleigh, NC. Together, we explore the powerful and defining mentorship that shaped both her leadership and her legacy. Tonnika shares that she never worked for her “dad,” she worked for William Brown, the business leader. That separation became clear when, early in her ownership, she faced her first major crisis: losing a key employee. When she called her father for guidance, it wasn’t “Dad” who picked up; it was William Brown. His advice was blunt but transformative. Instead of sympathy, he challenged her: “What would you do if they got hit by a bus?  You can’t sit in it, move forward.” It was a defining moment that taught her the importance of separating emotion from action. As William often reminded her:
  • “We don’t have time for feelings right now. We have time for fact and action.”
  • “Feelings don’t fix cars. Facts and movement fix cars.”
  
  This heartfelt episode highlights the power of tough love, mentorship, and maintaining emotional discipline in business. Tonnika's story is a testament to how strong roots and even stronger lessons can prepare the next generation to lead with both heart and backbone. Tonnika Haynes, Browns Automotive, Chapel Hill, NC https://astausa.org/pages/asta-expo Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
                          ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Tonnika Haynes, owner of Brown’s Automotive in Chapel Hill, North Carolina—a family business founded by her father, William Brown, in 1980—joins us for a conversation recorded live at the ASTA Conference in Raleigh, NC. Together, we explore the powerful and defining mentorship that shaped both her leadership and her legacy. Tonnika shares that she never worked for her “dad,” she worked for William Brown, the business leader. That separation became clear when, early in her ownership, she faced her first major crisis: losing a key employee. When she called her father for guidance, it wasn’t “Dad” who picked up; it was William Brown. His advice was blunt but transformative. Instead of sympathy, he challenged her: “What would you do if they got hit by a bus?  You can’t sit in it, move forward.” It was a defining moment that taught her the importance of separating emotion from action. As William often reminded her:
  • “We don’t have time for feelings right now. We have time for fact and action.”
  • “Feelings don’t fix cars. Facts and movement fix cars.”
  
  This heartfelt episode highlights the power of tough love, mentorship, and maintaining emotional discipline in business. Tonnika's story is a testament to how strong roots and even stronger lessons can prepare the next generation to lead with both heart and backbone. Tonnika Haynes, Browns Automotive, Chapel Hill, NC https://astausa.org/pages/asta-expo Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
                          ]]>cdb26b7c-8225-4ca7-bd12-63e24dd6d7e7Tue, 28 Oct 2025 00:15:00 -050040:45falsefull10631063Walking the Talk: Why Auto Coaches Are Buying Shops Again [THA 456]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

  Three industry coaches, Chris Cotton, Brian Gillis, and Clint White, are redefining leadership by returning to shop ownership. They chose to re-engage, believing that staying in the trenches keeps their coaching grounded and relevant in a rapidly changing industry. They view ownership as a “learning lab,” testing strategies in marketing, staffing, and technology firsthand, then bringing real-world insights back to their clients. As they plan for the future, each is focused on sustainable growth, exploring private equity opportunities, and developing strong succession plans, all while keeping culture and quality at the core of their mission.

  Chris Cotton, AutoFix Auto Shop Coaching, and the Chris Cotton Weekly Blitz Podcast Brian Gillis, You Net-Results Clint White, Coaching with Integrity Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/ 
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
      ]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

  Three industry coaches, Chris Cotton, Brian Gillis, and Clint White, are redefining leadership by returning to shop ownership. They chose to re-engage, believing that staying in the trenches keeps their coaching grounded and relevant in a rapidly changing industry. They view ownership as a “learning lab,” testing strategies in marketing, staffing, and technology firsthand, then bringing real-world insights back to their clients. As they plan for the future, each is focused on sustainable growth, exploring private equity opportunities, and developing strong succession plans, all while keeping culture and quality at the core of their mission.

  Chris Cotton, AutoFix Auto Shop Coaching, and the Chris Cotton Weekly Blitz Podcast Brian Gillis, You Net-Results Clint White, Coaching with Integrity Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/ 
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
      ]]>dd149e11-772a-4c9a-abf0-d48284e83c62Fri, 24 Oct 2025 14:00:00 -050041:11falsefull456456A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

  Joe Marconi, former shop owner, Elite Worldwide coach, is defining the challenge in today’s automotive aftermarket: the need for specialization.

  The End of the Generalist Era - Modern vehicles are too complex for the “all makes, all models, all repairs” approach. Marconi shared that when he tried doing everything—from transmission rebuilds to diagnostics—profitability disappeared. The time, training, and tooling required simply didn’t make sense.

  Specialization: The Smarter Path Forward - Like medicine’s cardiologists and neurologists, automotive professionals must focus their expertise. Specialization boosts productivity, profit, and performance while creating better outcomes for customers.

  Redefining Professionalism and Language - Replace “mechanic” or “tech” with “technologist” or “specialist.”

  - Use precise titles like “calibration specialist” to build client confidence. - Adopt “Essential Skilled Occupation (ESO)” to better reflect the professionalism of today’s technicians.

  Building Career Paths and Attracting Talent - Specialization creates clear career pathways and helps combat the technician shortage, offering young people a profitable, purpose-driven alternative to a four-year degree.

  Listeners can explore Carm's evolving document, The Rise of the Specialist—now in its 23rd version—online. https://remarkableresults.biz/rise

  Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.

  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
                          ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

  Joe Marconi, former shop owner, Elite Worldwide coach, is defining the challenge in today’s automotive aftermarket: the need for specialization.

  The End of the Generalist Era - Modern vehicles are too complex for the “all makes, all models, all repairs” approach. Marconi shared that when he tried doing everything—from transmission rebuilds to diagnostics—profitability disappeared. The time, training, and tooling required simply didn’t make sense.

  Specialization: The Smarter Path Forward - Like medicine’s cardiologists and neurologists, automotive professionals must focus their expertise. Specialization boosts productivity, profit, and performance while creating better outcomes for customers.

  Redefining Professionalism and Language - Replace “mechanic” or “tech” with “technologist” or “specialist.”

  - Use precise titles like “calibration specialist” to build client confidence. - Adopt “Essential Skilled Occupation (ESO)” to better reflect the professionalism of today’s technicians.

  Building Career Paths and Attracting Talent - Specialization creates clear career pathways and helps combat the technician shortage, offering young people a profitable, purpose-driven alternative to a four-year degree.

  Listeners can explore Carm's evolving document, The Rise of the Specialist—now in its 23rd version—online. https://remarkableresults.biz/rise

  Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.

  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
                          ]]>b8a6b7d2-cf15-48f9-bd49-3dcf86547b36Tue, 21 Oct 2025 00:15:00 -050037:41falsefull10621062From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

  How much should you invest in your shop? Forget the spreadsheets! We’re challenging the conventional wisdom of ROI with three industry titans who discuss building resilience, culture, and high-tech expertise in any market. We sat down at ASTA 2025 in Raleigh with Matt Fanslow, Tommy Markham, and Zeb Beard to dive deep:

  - The Constableville Paradox: Hear from Tommy Markham about investing in full ADAS calibration equipment for a town that "has exploded to 300 people" and has no stoplights. His motivation? Simply "doing the job right" and ensuring local body shops don't have to flatbed cars 35 miles away. Tommy also stands firm on pricing, refusing the "$99 alignment dilemma."

  - The Zeb Beard Investment Strategy: Zeb Beard reveals why traditional ROI calculations are sometimes useless: you can "talk yourself out of buying anything". His massive 62,000 square foot shop (which once had clouds inside and includes nine bedrooms) is itself a "worldwide marketing tool." When in doubt, Zeb’s famous advice is always: "Pull the trigger!"

  - Navigating Volatility: Since COVID, Zeb notes that business graphs now fluctuate wildly between record high months and record low months. The solution? Being resilient and focusing on "doing the right thing."

  The conversation also explores the balance between working in and on the business, the importance of continuous learning, and how authenticity and integrity keep shops resilient through economic swings. remarkableresults.biz/a455

  https://astausa.org/pages/asta-expo Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/ 
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
      ]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

  How much should you invest in your shop? Forget the spreadsheets! We’re challenging the conventional wisdom of ROI with three industry titans who discuss building resilience, culture, and high-tech expertise in any market. We sat down at ASTA 2025 in Raleigh with Matt Fanslow, Tommy Markham, and Zeb Beard to dive deep:

  - The Constableville Paradox: Hear from Tommy Markham about investing in full ADAS calibration equipment for a town that "has exploded to 300 people" and has no stoplights. His motivation? Simply "doing the job right" and ensuring local body shops don't have to flatbed cars 35 miles away. Tommy also stands firm on pricing, refusing the "$99 alignment dilemma."

  - The Zeb Beard Investment Strategy: Zeb Beard reveals why traditional ROI calculations are sometimes useless: you can "talk yourself out of buying anything". His massive 62,000 square foot shop (which once had clouds inside and includes nine bedrooms) is itself a "worldwide marketing tool." When in doubt, Zeb’s famous advice is always: "Pull the trigger!"

  - Navigating Volatility: Since COVID, Zeb notes that business graphs now fluctuate wildly between record high months and record low months. The solution? Being resilient and focusing on "doing the right thing."

  The conversation also explores the balance between working in and on the business, the importance of continuous learning, and how authenticity and integrity keep shops resilient through economic swings. remarkableresults.biz/a455

  https://astausa.org/pages/asta-expo Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/ 
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
      ]]>f82b938f-4b9b-4caa-bdda-445fbd627f17Fri, 17 Oct 2025 14:00:00 -050039:28falsefull455455Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

  Scott Brown shares his insights on key challenges in the automotive aftermarket, including ADAS, EV maintenance, and industry adoption.

  ADAS Calibration and Liability
  Scott emphasizes the importance of proper ADAS calibration, required by manufacturers after certain repairs. Skipping it exposes shops to liability, and he advises refusing jobs if required calibration is declined. Despite its necessity, the industry adoption is low.

  EV Tooling and Safety
  While basic shop tools suffice for many EV services, high-voltage work demands safety training and PPE.

  Looking Forward
  Using his aviator metaphor of “runway,” Scott stresses that shops must evolve, specializing in ADAS and EV maintenance to stay competitive as EVs become the future of mobility.

  Scott’s insights make one thing clear: the automotive industry is changing fast, and shops that embrace ADAS and EV expertise now will be the ones leading the market tomorrow. Staying informed, trained, and prepared isn’t just smart—it’s essential for long-term success.

  Scott Brown, Founder of Diagnostic Network. Scott’s previous episodes HERE.

  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
                          ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

  Scott Brown shares his insights on key challenges in the automotive aftermarket, including ADAS, EV maintenance, and industry adoption.

  ADAS Calibration and Liability
  Scott emphasizes the importance of proper ADAS calibration, required by manufacturers after certain repairs. Skipping it exposes shops to liability, and he advises refusing jobs if required calibration is declined. Despite its necessity, the industry adoption is low.

  EV Tooling and Safety
  While basic shop tools suffice for many EV services, high-voltage work demands safety training and PPE.

  Looking Forward
  Using his aviator metaphor of “runway,” Scott stresses that shops must evolve, specializing in ADAS and EV maintenance to stay competitive as EVs become the future of mobility.

  Scott’s insights make one thing clear: the automotive industry is changing fast, and shops that embrace ADAS and EV expertise now will be the ones leading the market tomorrow. Staying informed, trained, and prepared isn’t just smart—it’s essential for long-term success.

  Scott Brown, Founder of Diagnostic Network. Scott’s previous episodes HERE.

  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
                          ]]>15604372-aa66-49fa-b97b-6067a11afb8cTue, 14 Oct 2025 00:15:00 -050042:41falsefull10611061Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

  This episode focuses on a SWOT analysis, examining the Strengths, Weaknesses, Opportunities, and Threats that will shape the automotive industry over the next three to five years. Panelists highlight key strengths, such as the industry’s resilience and the aging vehicle fleet, alongside critical weaknesses like the shortage of experienced staff and trainers. Opportunities explored include EV and hybrid servicing, as well as the growing demand for technical educators, while threats encompass supply chain challenges, OEM influence, and internal industry conflicts. The conversation also underscores the importance of framing automotive work as a skilled career rather than a trade, along with the need for succession planning and mentorship within shops.

  Dwayne Myers, Dynamic Automotive. Dwayne’s previous episodes HERE.

  Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis’ other episodes HERE

  Corey Evaldi, Olmstead Auto Care, Olmstead Falls, OH. Listen to Corey’s Episodes HERE.

  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/ 
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
      ]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

  This episode focuses on a SWOT analysis, examining the Strengths, Weaknesses, Opportunities, and Threats that will shape the automotive industry over the next three to five years. Panelists highlight key strengths, such as the industry’s resilience and the aging vehicle fleet, alongside critical weaknesses like the shortage of experienced staff and trainers. Opportunities explored include EV and hybrid servicing, as well as the growing demand for technical educators, while threats encompass supply chain challenges, OEM influence, and internal industry conflicts. The conversation also underscores the importance of framing automotive work as a skilled career rather than a trade, along with the need for succession planning and mentorship within shops.

  Dwayne Myers, Dynamic Automotive. Dwayne’s previous episodes HERE.

  Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis’ other episodes HERE

  Corey Evaldi, Olmstead Auto Care, Olmstead Falls, OH. Listen to Corey’s Episodes HERE.

  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/ 
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
      ]]>c6400ae2-e32d-426b-8e11-b3d8fd69159cFri, 10 Oct 2025 17:00:00 -050053:53falsefull454454Building an Essential Skilled Automotive Career [RR 1060]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

  This episode explores how the automotive industry can attract and retain skilled professionals by transforming both its language and its workplace culture. The words we use shape public perception, influence recruiting, and build long-term respect for the profession.

  Beyond language, the discussion dives into the physical and cultural environment of repair shops. Topics include maintaining clean, professional spaces that foster pride, offering work-life balance to prevent burnout, and ensuring fair pay progression with clear career paths.

  To build a sustainable future, the automotive industry must evolve in how it speaks, works, and cares for its people.
  Professional language, modern environments, fair pay, education, and a sense of pride in quality will redefine automotive careers as essential, respected, and rewarding.

  Jake Sorensen, McNeil’s Auto Care in Sandy, UT. Listen to Jake’s previous episodes HERE

  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
         ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

  This episode explores how the automotive industry can attract and retain skilled professionals by transforming both its language and its workplace culture. The words we use shape public perception, influence recruiting, and build long-term respect for the profession.

  Beyond language, the discussion dives into the physical and cultural environment of repair shops. Topics include maintaining clean, professional spaces that foster pride, offering work-life balance to prevent burnout, and ensuring fair pay progression with clear career paths.

  To build a sustainable future, the automotive industry must evolve in how it speaks, works, and cares for its people.
  Professional language, modern environments, fair pay, education, and a sense of pride in quality will redefine automotive careers as essential, respected, and rewarding.

  Jake Sorensen, McNeil’s Auto Care in Sandy, UT. Listen to Jake’s previous episodes HERE

  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
         ]]>5cd48b45-2486-4d7c-98e2-7c743868a144Tue, 07 Oct 2025 00:15:00 -050045:30falsefull10601060The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

  The Karen Cooper Foundation, founded by Bob Cooper and his daughter Michele, honors the legacy of Bob’s late wife, Karen, by bringing Christmas joy to shelter dogs through toys and treats. What began as a family tradition in San Diego has grown into a nationwide nonprofit, gifting thousands of dogs each year while raising awareness for adoption and responsible pet ownership. As a 501(c)(3) charity, every donation goes directly to the animals, providing enrichment, comfort, and hope until they find their forever homes.

  The foundation’s roots trace back to an annual tradition Karen and Bob started years ago. Inspired by Karen’s question, “What happens with all these dogs on Christmas morning?” she suggested, “Why don’t we bring Christmas to them?”—sparking a mission that continues today.

  In 2023, after life-changing events including Bob’s sale of Elite Worldwide and the heartbreaking loss of Karen in a Memorial Day weekend car accident, Bob and Michele formalized the foundation to honor and celebrate Karen’s legacy.

  The Karen Cooper Foundation operates with three key goals:

  1. 1. Bring Christmas joy to shelter dogs, ensuring they experience the magic of the holiday.

     2. Raise awareness about adoption, helping dogs and puppies find their forever homes.

     3. Honor Karen’s legacy, keeping her spirit alive through every act of giving.

     
     
  
  Through every gift and act of kindness, the Karen Cooper Foundation ensures Karen’s spirit lives on, bringing hope, joy, and a brighter future to dogs in need. https://www.karencooperfoundation.org/ Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Aftermarket Radio Network:https://aftermarketradionetwork.com
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
      ]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

  The Karen Cooper Foundation, founded by Bob Cooper and his daughter Michele, honors the legacy of Bob’s late wife, Karen, by bringing Christmas joy to shelter dogs through toys and treats. What began as a family tradition in San Diego has grown into a nationwide nonprofit, gifting thousands of dogs each year while raising awareness for adoption and responsible pet ownership. As a 501(c)(3) charity, every donation goes directly to the animals, providing enrichment, comfort, and hope until they find their forever homes.

  The foundation’s roots trace back to an annual tradition Karen and Bob started years ago. Inspired by Karen’s question, “What happens with all these dogs on Christmas morning?” she suggested, “Why don’t we bring Christmas to them?”—sparking a mission that continues today.

  In 2023, after life-changing events including Bob’s sale of Elite Worldwide and the heartbreaking loss of Karen in a Memorial Day weekend car accident, Bob and Michele formalized the foundation to honor and celebrate Karen’s legacy.

  The Karen Cooper Foundation operates with three key goals:

  1. 1. Bring Christmas joy to shelter dogs, ensuring they experience the magic of the holiday.

     2. Raise awareness about adoption, helping dogs and puppies find their forever homes.

     3. Honor Karen’s legacy, keeping her spirit alive through every act of giving.

     
     
  
  Through every gift and act of kindness, the Karen Cooper Foundation ensures Karen’s spirit lives on, bringing hope, joy, and a brighter future to dogs in need. https://www.karencooperfoundation.org/ Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Aftermarket Radio Network:https://aftermarketradionetwork.com
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
      ]]>596b86d1-9bd8-48d9-85e8-0d84f610f09bFri, 03 Oct 2025 14:00:00 -050027:13falsefull453453AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

  The Automotive Aftermarket Products Expo (AAPEX) returns to Las Vegas on November 4–6, bringing the industry’s biggest names, most advanced training, and a completely redesigned show floor.

  Here’s what you can expect:

  • A major structural change to the show floor, segmenting exhibitors by product category for buyer efficiency.

  • Keynote speaker announcement: Wayne Gretzky, “The Great One.”

  • Expanded education with 75+ classes plus a new “Meet the Trainer” segment for direct access to instructors.

  • https://www.aapexshow.com/
  
  

  AAPEX 2025 is more than a trade show; it’s the industry’s hub for education, innovation, and connection. Come prepared, but leave room for unexpected conversations and discoveries that could transform your business.

  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
           ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

  The Automotive Aftermarket Products Expo (AAPEX) returns to Las Vegas on November 4–6, bringing the industry’s biggest names, most advanced training, and a completely redesigned show floor.

  Here’s what you can expect:

  • A major structural change to the show floor, segmenting exhibitors by product category for buyer efficiency.

  • Keynote speaker announcement: Wayne Gretzky, “The Great One.”

  • Expanded education with 75+ classes plus a new “Meet the Trainer” segment for direct access to instructors.

  • https://www.aapexshow.com/
  
  

  AAPEX 2025 is more than a trade show; it’s the industry’s hub for education, innovation, and connection. Come prepared, but leave room for unexpected conversations and discoveries that could transform your business.

  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
           ]]>867d0e27-7f85-48c9-899e-25aa80026569Tue, 30 Sep 2025 00:15:00 -050030:28falsefull10591059The Silent Profit Killer: Inconsistent Processes [THA 452]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

  Bill Haas of Auto Ignite Management and Matt Wagg of Accelerated Diagnostics and Automotive, who also coaches with Auto Ignite, dive deep into a topic often overlooked yet critically important for automotive repair shops: the power of robust systems and processes.

  Too many shops rely on inconsistent, informal methods of “this is how we did it yesterday.” The result? Fluctuating outcomes, missed opportunities, and daily frustration. Imagine four technicians completing a Digital Vehicle Inspection (DVI) in four different ways, which can be confusing for staff, stressful for owners, and costly for customers. The solution is a unified process that everyone follows to deliver consistent results. “Without systems, the owner becomes the system.” Every decision rests on the owner’s shoulders, trapping them in the daily grind.  Leaders must shift from being “needed” to being “required”: their role is to create the environment for success, not micromanage.

  • Systems Win Wars: As Carm Capriotto said, strong systems are the foundation of a profitable and enjoyable business.
  • Breaking Free from Chaos: Inconsistent methods (“this is how we did it yesterday”) lead to stress, missed opportunities, and fluctuating results.
  • The Owner’s Dilemma: Without systems, the owner becomes the system. Matt Wagg’s injury showed the necessity of trusting people and processes.
  • Profit Through Process: Profitability is tied directly to defined, repeatable steps. Systems also eliminate business “friction” and make operations easier.
  • Key Benefits of Documented Processes: Faster, smoother training & onboarding. Clear accountability for both staff and owners. Ongoing continuous improvement to adapt and grow
  • Empower Your Team: Trust the people you’ve hired. Give them processes and training, then step back. Empowered teams drive success, customer satisfaction, and owner freedom.
  
  

  Takeaway: Strong systems aren’t just about profit; they create happier teams, better customer experiences, and sustainable growth.

  Bill Haas, Auto Ignite Management, Bill’s previous episodes HERE
  Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE. Matt's previous episodes HERE
  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Aftermarket Radio Network:https://aftermarketradionetwork.com
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
      Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

  Bill Haas of Auto Ignite Management and Matt Wagg of Accelerated Diagnostics and Automotive, who also coaches with Auto Ignite, dive deep into a topic often overlooked yet critically important for automotive repair shops: the power of robust systems and processes.

  Too many shops rely on inconsistent, informal methods of “this is how we did it yesterday.” The result? Fluctuating outcomes, missed opportunities, and daily frustration. Imagine four technicians completing a Digital Vehicle Inspection (DVI) in four different ways, which can be confusing for staff, stressful for owners, and costly for customers. The solution is a unified process that everyone follows to deliver consistent results. “Without systems, the owner becomes the system.” Every decision rests on the owner’s shoulders, trapping them in the daily grind.  Leaders must shift from being “needed” to being “required”: their role is to create the environment for success, not micromanage.

  • Systems Win Wars: As Carm Capriotto said, strong systems are the foundation of a profitable and enjoyable business.
  • Breaking Free from Chaos: Inconsistent methods (“this is how we did it yesterday”) lead to stress, missed opportunities, and fluctuating results.
  • The Owner’s Dilemma: Without systems, the owner becomes the system. Matt Wagg’s injury showed the necessity of trusting people and processes.
  • Profit Through Process: Profitability is tied directly to defined, repeatable steps. Systems also eliminate business “friction” and make operations easier.
  • Key Benefits of Documented Processes: Faster, smoother training & onboarding. Clear accountability for both staff and owners. Ongoing continuous improvement to adapt and grow
  • Empower Your Team: Trust the people you’ve hired. Give them processes and training, then step back. Empowered teams drive success, customer satisfaction, and owner freedom.
  
  

  Takeaway: Strong systems aren’t just about profit; they create happier teams, better customer experiences, and sustainable growth.

  Bill Haas, Auto Ignite Management, Bill’s previous episodes HERE
  Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE. Matt's previous episodes HERE
  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Aftermarket Radio Network:https://aftermarketradionetwork.com
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
      ]]>2852db67-409a-4504-8f6b-808b62f81676Fri, 26 Sep 2025 14:00:00 -050030:26falsefull4524522025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

  What does the future of the automotive repair profession look like through the eyes of technicians themselves? Jay Goninan unpacks Wrenchway’s annual Voice of Technician survey with 4,700+ responses, revealing a concerning drop in satisfaction, but also a roadmap for improvement.

  Key Insights:

  • Technician Sentiment: 50% wouldn’t recommend their shop, with negativity dominating social media.
  • Career Development: Technicians want visible growth paths, certifications, and new specialized roles like ADAS or EV diagnostics.
  • Compensation: Pay remains the top frustration. Shops need profitability strategies and flexible pay plans (61% prefer hourly/salary with bonus).
  • Culture & Tools: Proper equipment, work-life balance, and intentional team-building are critical to retention.
  • Professionalism: Shifting language from “mechanic” to “specialist/technologist” elevates the industry’s perception.
  • Leadership & Communication: Shop owners must ask “why,” listen to technicians, andimplementmeaningful change.
  • Download:https://wrenchway.com/resources/2025-voice-of-technician/#download-report
  
  

  This isn’t just about attracting new talent; it’s about creating workplaces where technicians feel valued, respected, and see a future in the industry.

  Jay Goninen, WrenchWay

  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
             ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

  What does the future of the automotive repair profession look like through the eyes of technicians themselves? Jay Goninan unpacks Wrenchway’s annual Voice of Technician survey with 4,700+ responses, revealing a concerning drop in satisfaction, but also a roadmap for improvement.

  Key Insights:

  • Technician Sentiment: 50% wouldn’t recommend their shop, with negativity dominating social media.
  • Career Development: Technicians want visible growth paths, certifications, and new specialized roles like ADAS or EV diagnostics.
  • Compensation: Pay remains the top frustration. Shops need profitability strategies and flexible pay plans (61% prefer hourly/salary with bonus).
  • Culture & Tools: Proper equipment, work-life balance, and intentional team-building are critical to retention.
  • Professionalism: Shifting language from “mechanic” to “specialist/technologist” elevates the industry’s perception.
  • Leadership & Communication: Shop owners must ask “why,” listen to technicians, andimplementmeaningful change.
  • Download:https://wrenchway.com/resources/2025-voice-of-technician/#download-report
  
  

  This isn’t just about attracting new talent; it’s about creating workplaces where technicians feel valued, respected, and see a future in the industry.

  Jay Goninen, WrenchWay

  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
             ]]>5addcf64-a756-4f8f-a1a6-2924b5386861Tue, 23 Sep 2025 00:15:00 -050052:52falsefull10581058Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video EpisodeThe conversation draws on insights from the 2025 Paar Melis Benchmark Report, built from verified financials and survey data from hundreds of shops. The report reveals what top performing shops are doing differently and where common challenges remain. Key Takeaways:
  • Paar Melis Report Insights: Get a real world look at what drives profitability, efficiency, and growth across the industry.
  • Track the Right Metrics: Focus on gross profit, productivity, and expense management.
  • Use Benchmark Reports: Compare your numbers to industry averages to spot strengths and weaknesses.
  • Seek Expert Guidance: Professional input helps shop owners interpret data and optimize results.
  • Adapt to Grow: Success comes from knowing your numbers and being willing to adjust processes.
  
  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUIStop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew LoyaltyYou’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Aftermarket Radio Network:https://aftermarketradionetwork.com
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
        ]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video EpisodeThe conversation draws on insights from the 2025 Paar Melis Benchmark Report, built from verified financials and survey data from hundreds of shops. The report reveals what top performing shops are doing differently and where common challenges remain. Key Takeaways:
  • Paar Melis Report Insights: Get a real world look at what drives profitability, efficiency, and growth across the industry.
  • Track the Right Metrics: Focus on gross profit, productivity, and expense management.
  • Use Benchmark Reports: Compare your numbers to industry averages to spot strengths and weaknesses.
  • Seek Expert Guidance: Professional input helps shop owners interpret data and optimize results.
  • Adapt to Grow: Success comes from knowing your numbers and being willing to adjust processes.
  
  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUIStop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew LoyaltyYou’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Aftermarket Radio Network:https://aftermarketradionetwork.com
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
        ]]>409c5636-467b-4430-a223-0a82bb301e5fFri, 19 Sep 2025 14:00:00 -050056:59falsefull451451Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

  David Boyd, Six Sigma Black Belt, emphasizes that defined processes and systems are essential for shop efficiency and growth. Every task follows a process, whether recognized or not, and “rapid toggling” (doing the same job differently each day) leads to chaos.

  Key Insights:

  • Define Processes: Ask “Why do you do it that way?” to uncover gaps and create consistency.

  • Use DMAIC: Define, Measure, Analyze, Improve, Control, establish “normal” and fix what’s “abnormal.”

  • Apply Lean Thinking: Reduce wasted motion and idle time (e.g., proper tool placement, faster approvals).

  • Link KPIs to Action: Observe workflows directly (“management by walking around”), not just reports.

  • Commit to Continuous Improvement: It’s a loop, not a one-time fix.

  • For MSOs: Scaling requires standardized systems and local accountability.

  
  

  The payoff: higher efficiency, stronger customer experience, productive technicians, fewer mistakes, and sustainable growth.

  David Boyd, https://www.callinbound.com/

  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter: https://twitter.com/RResultsBiz
  • Visit the Website: https://remarkableresults.biz/
  • Join our Insider List: https://remarkableresults.biz/insider
  • All books mentioned on our podcasts: https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
  • Buy Me a Coffee: https://www.buymeacoffee.com/carm
  • Special episode collections: https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
           ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

  David Boyd, Six Sigma Black Belt, emphasizes that defined processes and systems are essential for shop efficiency and growth. Every task follows a process, whether recognized or not, and “rapid toggling” (doing the same job differently each day) leads to chaos.

  Key Insights:

  • Define Processes: Ask “Why do you do it that way?” to uncover gaps and create consistency.

  • Use DMAIC: Define, Measure, Analyze, Improve, Control, establish “normal” and fix what’s “abnormal.”

  • Apply Lean Thinking: Reduce wasted motion and idle time (e.g., proper tool placement, faster approvals).

  • Link KPIs to Action: Observe workflows directly (“management by walking around”), not just reports.

  • Commit to Continuous Improvement: It’s a loop, not a one-time fix.

  • For MSOs: Scaling requires standardized systems and local accountability.

  
  

  The payoff: higher efficiency, stronger customer experience, productive technicians, fewer mistakes, and sustainable growth.

  David Boyd, https://www.callinbound.com/

  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter: https://twitter.com/RResultsBiz
  • Visit the Website: https://remarkableresults.biz/
  • Join our Insider List: https://remarkableresults.biz/insider
  • All books mentioned on our podcasts: https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
  • Buy Me a Coffee: https://www.buymeacoffee.com/carm
  • Special episode collections: https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
           ]]>ded7a835-3889-4a50-b31c-7402d0f22e2eTue, 16 Sep 2025 00:15:00 -050042:19falsefull10571057Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

  Ghosting, when candidates or employers suddenly stop communicating, is one of the biggest frustrations in the automotive hiring process. It impacts everyone, from fresh tech school grads to 30-year veterans, and makes filling roles even harder.

  For Candidates

  • Be Honest: Shops value transparency about skills and areas for growth.

  • Make a Strong Impression: Be punctual, dress appropriately, and communicate delays.

  • Stay in Touch: Keep recruiters and shops updated, communication builds trust.

  
  

  For Shop Owners

  • Move Fast: Top technicians field multiple offers. A quick verbal offer after a strong first interview can secure them.

  • Be Clear: Write detailed job ads that set expectations and filter unqualified applicants.

  • Mind Your Reputation: Shop appearance, online reviews, and culture shape candidate perceptions.

  • Show the Opportunity: Highlight training, career growth, wages, and benefits beyond just pay.

  • Prepare for Counter Offers: Be ready to show long-term value when candidates get tempted to stay put.

  
  

  Recruiters like Promotive help both sides by prepping candidates for interviews and matching shops with the right cultural and financial fit.

  The bottom line: honesty, communication, and speed are the antidotes to ghosting. Treat the hiring process like a first date, make it the start of a strong, lasting connection.

  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/

  Stacey Black, Danny Ekstrand, Shaunda Hosier, https://gopromotive.com/ 

  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Aftermarket Radio Network:https://aftermarketradionetwork.com
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
  Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

  Ghosting, when candidates or employers suddenly stop communicating, is one of the biggest frustrations in the automotive hiring process. It impacts everyone, from fresh tech school grads to 30-year veterans, and makes filling roles even harder.

  For Candidates

  • Be Honest: Shops value transparency about skills and areas for growth.

  • Make a Strong Impression: Be punctual, dress appropriately, and communicate delays.

  • Stay in Touch: Keep recruiters and shops updated, communication builds trust.

  
  

  For Shop Owners

  • Move Fast: Top technicians field multiple offers. A quick verbal offer after a strong first interview can secure them.

  • Be Clear: Write detailed job ads that set expectations and filter unqualified applicants.

  • Mind Your Reputation: Shop appearance, online reviews, and culture shape candidate perceptions.

  • Show the Opportunity: Highlight training, career growth, wages, and benefits beyond just pay.

  • Prepare for Counter Offers: Be ready to show long-term value when candidates get tempted to stay put.

  
  

  Recruiters like Promotive help both sides by prepping candidates for interviews and matching shops with the right cultural and financial fit.

  The bottom line: honesty, communication, and speed are the antidotes to ghosting. Treat the hiring process like a first date, make it the start of a strong, lasting connection.

  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/

  Stacey Black, Danny Ekstrand, Shaunda Hosier, https://gopromotive.com/ 

  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Aftermarket Radio Network:https://aftermarketradionetwork.com
  • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X:https://twitter.com/RResultsBiz
  • Visit the Website:https://remarkableresults.biz/
  • Join our Insider List:https://remarkableresults.biz/insider
  • All books mentioned on our podcasts:https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
  • Buy Me a Coffee:https://www.buymeacoffee.com/carm
  • Special episode collections:https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
  ]]>c0791140-9549-45b2-a022-9113330f57fcFri, 12 Sep 2025 14:00:00 -050048:21falsefull450450Inside Wage and Hour Audits: What Every Shop Owner Must Know [E187] - Business By The NumbersThanks to our partners Promotive and Wicked File

  What would happen if your shop—or any business—was hit with a wage and hour audit tomorrow?

  The answer might shock you. For many owners, even those with the best intentions, missteps in overtime, classification, or documentation could result in penalties large enough to shut doors permanently.

  In this episode of Business by the Numbers, Hunt Demarest sits down with Jamie Hasty, Vice President of SESCO Management Consultants and a leading authority in employment regulation compliance. Jamie brings more than two decades of experience helping businesses navigate the complexities of wage and hour law, overtime requirements, employee handbooks, and Department of Labor audits.

  From California lunch breaks to discretionary bonuses, Jamie breaks down the most common pitfalls, why “intent” won’t save you in court, and the proactive steps every business owner should take before regulators—or lawyers—come knocking.

  What You’ll Learn in This Episode:

  • (01:38) Why overtime rules haven’t changed as much as the headlines suggest
  • (03:46) The #1 financial liability most business owners overlook
  • (08:57) How misclassifying employees—even accidentally—can cost millions
  • (13:37) The difference between discretionary vs. non-discretionary bonuses
  • (23:02) Why accurate timecards are your best legal defense
  • (34:49) How to avoid the hidden dangers of generic employee handbooks
  
  

  If you’re a shop owner—or any employer—this conversation could be the wake-up call that saves your business.

  Resources:

  Connect with Jamie Hasty and SESCO Management Consultants: sescomgt.com jamie@sescomgt.com

  Thanks to our partner Promotive

  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/

  Thanks to our Partner WickedFile

  Turn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/

  Paar Melis and Associates – Accountants Specializing in Automotive Repair

  Visit us Online: www.paarmelis.com

  Email Hunt: podcast@paarmelis.com

  Text Paar Melis @ 301-307-5413

  Download a Copy of My Books Here:

  • Wrenches to Write-Offs
  • Your Perfect Shop 
  
  

  Aftermarket Radio Network

  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

  ]]>Thanks to our partners Promotive and Wicked File

  What would happen if your shop—or any business—was hit with a wage and hour audit tomorrow?

  The answer might shock you. For many owners, even those with the best intentions, missteps in overtime, classification, or documentation could result in penalties large enough to shut doors permanently.

  In this episode of Business by the Numbers, Hunt Demarest sits down with Jamie Hasty, Vice President of SESCO Management Consultants and a leading authority in employment regulation compliance. Jamie brings more than two decades of experience helping businesses navigate the complexities of wage and hour law, overtime requirements, employee handbooks, and Department of Labor audits.

  From California lunch breaks to discretionary bonuses, Jamie breaks down the most common pitfalls, why “intent” won’t save you in court, and the proactive steps every business owner should take before regulators—or lawyers—come knocking.

  What You’ll Learn in This Episode:

  • (01:38) Why overtime rules haven’t changed as much as the headlines suggest
  • (03:46) The #1 financial liability most business owners overlook
  • (08:57) How misclassifying employees—even accidentally—can cost millions
  • (13:37) The difference between discretionary vs. non-discretionary bonuses
  • (23:02) Why accurate timecards are your best legal defense
  • (34:49) How to avoid the hidden dangers of generic employee handbooks
  
  

  If you’re a shop owner—or any employer—this conversation could be the wake-up call that saves your business.

  Resources:

  Connect with Jamie Hasty and SESCO Management Consultants: sescomgt.com jamie@sescomgt.com

  Thanks to our partner Promotive

  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/

  Thanks to our Partner WickedFile

  Turn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/

  Paar Melis and Associates – Accountants Specializing in Automotive Repair

  Visit us Online: www.paarmelis.com

  Email Hunt: podcast@paarmelis.com

  Text Paar Melis @ 301-307-5413

  Download a Copy of My Books Here:

  • Wrenches to Write-Offs
  • Your Perfect Shop 
  
  

  Aftermarket Radio Network

  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

  ]]>22be093c-2956-4516-b63b-a3ea4427c034Thu, 11 Sep 2025 00:15:00 -050038:28falsebonusSuccess vs Time and Relativity [E201] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training and Pico Technology

  Watch Full Video Episode

  In this thought-provoking solo episode, Matt Fanslow tackles the complex and personal question: "What is success?" Drawing a fascinating parallel to Einstein's theory of relativity, Matt argues that there is no universal definition of success, just as there is no universal clock. Success, like time, is personal and relative.

  He explores how a "successful" outcome for a rookie technician (simply completing a complex job correctly) is vastly different from the definition of success for a seasoned master tech (high efficiency and productivity). Matt urges listeners—whether shop owners, managers, or technicians—to define success on their own terms, celebrate personal victories, and create environments where individuals can chart their own improvement.

  Key Discussion Points:

  • The Physics Metaphor: How Einstein's theory of relativity—specifically, that time is not universal but personal—provides a powerful framework for thinking about success.
  • No Universal Benchmark: Why comparing your success to billionaires like Elon Musk or elite athletes is a flawed and discouraging exercise.
  • Success in the Shop:
  • For a new tech, success might be finishing a job without help, even if it took three times the book time.
  • For management, success is often tied to metrics like productivity and profit.
  • The importance of acknowledging and validating these different definitions.
  • The Role of Leadership: Managers must communicate clear, reasonable definitions of success and provide the systems and support for their team to achieve it. This includes mentoring on efficiency without dismissing initial accomplishments.
  • Embrace the Learning Process: True growth comes from analyzing failures and missteps. Don't shortchange yourself by only focusing on the end result; take pride in the incremental wins.
  • A Changing Industry: With a smaller pool of naturally experienced talent, shops must focus on building systems that allow a wider range of people to succeed, rather than expecting new hires to "succeed in spite of poor systems."
  
  

  Quotable Moments:

  • "There is no universal success. There's only personal success."
  • "Give yourself credit where credit's due... validate their successes, even as meager as we may find them to be."
  • "This profession is really, really good about pointing out to us is we don't got it."
  • "The failures, the hiccups, the missteps, that's where the learning comes in."
  
  

  Call to Action: How do you define success in your professional and personal life?

  Thanks to our Partner, NAPA Autotech Training

  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

  Thanks to our Partner, Pico Technology

  Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

  Contact Information

  • Email Matt: mattfanslowpodcast@gmail.com
  • Diagnosing the Aftermarket A - Z YouTube Channel
  • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
  
  

  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

  ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

  Watch Full Video Episode

  In this thought-provoking solo episode, Matt Fanslow tackles the complex and personal question: "What is success?" Drawing a fascinating parallel to Einstein's theory of relativity, Matt argues that there is no universal definition of success, just as there is no universal clock. Success, like time, is personal and relative.

  He explores how a "successful" outcome for a rookie technician (simply completing a complex job correctly) is vastly different from the definition of success for a seasoned master tech (high efficiency and productivity). Matt urges listeners—whether shop owners, managers, or technicians—to define success on their own terms, celebrate personal victories, and create environments where individuals can chart their own improvement.

  Key Discussion Points:

  • The Physics Metaphor: How Einstein's theory of relativity—specifically, that time is not universal but personal—provides a powerful framework for thinking about success.
  • No Universal Benchmark: Why comparing your success to billionaires like Elon Musk or elite athletes is a flawed and discouraging exercise.
  • Success in the Shop:
  • For a new tech, success might be finishing a job without help, even if it took three times the book time.
  • For management, success is often tied to metrics like productivity and profit.
  • The importance of acknowledging and validating these different definitions.
  • The Role of Leadership: Managers must communicate clear, reasonable definitions of success and provide the systems and support for their team to achieve it. This includes mentoring on efficiency without dismissing initial accomplishments.
  • Embrace the Learning Process: True growth comes from analyzing failures and missteps. Don't shortchange yourself by only focusing on the end result; take pride in the incremental wins.
  • A Changing Industry: With a smaller pool of naturally experienced talent, shops must focus on building systems that allow a wider range of people to succeed, rather than expecting new hires to "succeed in spite of poor systems."
  
  

  Quotable Moments:

  • "There is no universal success. There's only personal success."
  • "Give yourself credit where credit's due... validate their successes, even as meager as we may find them to be."
  • "This profession is really, really good about pointing out to us is we don't got it."
  • "The failures, the hiccups, the missteps, that's where the learning comes in."
  
  

  Call to Action: How do you define success in your professional and personal life?

  Thanks to our Partner, NAPA Autotech Training

  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

  Thanks to our Partner, Pico Technology

  Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

  Contact Information

  • Email Matt: mattfanslowpodcast@gmail.com
  • Diagnosing the Aftermarket A - Z YouTube Channel
  • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
  
  

  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

  ]]>a3c90a51-4916-4567-88a9-d70ae538773cWed, 10 Sep 2025 00:15:00 -050029:26falsebonusScaling Your Marketing As You Scale Your Shop [E169] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

  Ryan Grace and David Gibson, former techs turned shop owners, join host Brian Walker to share how they built Pleasant Automotive in Wake Forest, NC. They started with a website before they even had a location. With no deep pockets or big investors, they focused on smart, strategic marketing moves that helped them grow fast without wasting money.

  Brian dives into their decision-making process, from ditching direct mail to doubling down on Google LSAs, and how strong phone skills turned casual calls into loyal customers. They talk openly about what worked, what flopped, and how they’ve created a brand that feels more like a high-end speakeasy than a typical auto shop.

  This episode is packed with takeaways for shop owners who want to scale without the fluff. It’s about being intentional, building relationships, and letting marketing fuel real growth.

  • Introduction and Sponsor Acknowledgment (00:00:01) Host introduces the podcast, guests, and thanks sponsors.
  • Background and Shop Ownership Journey (00:01:03) Ryan and David share their transition from technicians to shop owners and their first year in business.
  • Tesla Specialty and Local Market Opportunity (00:01:59) Discussion of their focus on Tesla repairs due to poor local dealership service.
  • Early Marketing Strategy: Website and SEO (00:03:46) Started with a website and SEO before opening, aiming for Google visibility from day one.
  • Financial Preparations and Entrepreneurial Mindset (00:06:06) Talk about financial risks, faith, and foundational steps like securing a domain name.
  • Scaling Services and Adding Marketing Channels (00:07:52) Gradual addition of services and marketing channels, including Google Ads.
  • Seeking Industry Guidance and Community Involvement (00:08:59) Leaning on industry experts, SCORE, and engaging in community programs like Adopt a Highway.
  • Evaluating Community Marketing ROI (00:09:52) Discusses the intangible benefits of community involvement and local visibility.
  • Initial Marketing Company Experience (00:11:21) Tried a budget marketing company for website/SEO; found it ineffective and disappointing.
  • Value of Investing in Quality Marketing (00:13:03) Realization that higher-quality, more expensive marketing services yield better results.
  • Balancing Aggressive Growth with Financial Prudence (00:16:24) How they scaled marketing aggressively but sustainably, reallocating budget from ineffective channels.
  • Best Performing Marketing: Google Local Service Ads (00:17:31) Google Local Service Ads identified as the most effective marketing channel.
  • Optimizing and Adapting LSA Campaigns (00:18:29) Describes the learning curve and adjustments needed to maximize LSA effectiveness.
  • Importance of Phone Skills and Customer Service (00:20:02) Emphasizes the role of strong phone skills and customer care in converting leads.
  • Advice for New Shop Owners on Marketing (00:21:47) Recommends launching a website early and investing in top-tier marketing services.
  • AI, Online Presence, and Future Trends (00:22:04) Mentions being found on Reddit, the rise of AI, and its impact on business visibility.
  • Future Plans for Pleasant Automotive (00:23:24) Plans to expand with more small, relationship-focused locations, maintaining a "speakeasy" feel.
  • Closing Remarks and Anecdotes (00:24:52) Host and guests share personal stories, thank listeners, and wrap up the episode.
  
  

  Lagniappe (Books, Links, Other Podcasts, etc)

  Pleasant Automotive 

  Google Local Services Ads

  Auto Shop Owners Group (ASOG)

  SCORE Mentorship

  How To Get In Touch

  Join The Auto Repair Marketing Mastermind Group on Facebook

  Meet The Pros

  Follow SMP on Facebook

  Follow SMP on Instagram

  Get The Ultimate Guide to Auto Repair Shop Marketing Book

  Email Us Podcast Questions or Topics 

  Thanks to our Partners, Shop Boss and AppFueled

  This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

  AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

  Aftermarket Radio Network

  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

  ]]>Thanks to our Partners, Shop Boss and AppFueled

  Ryan Grace and David Gibson, former techs turned shop owners, join host Brian Walker to share how they built Pleasant Automotive in Wake Forest, NC. They started with a website before they even had a location. With no deep pockets or big investors, they focused on smart, strategic marketing moves that helped them grow fast without wasting money.

  Brian dives into their decision-making process, from ditching direct mail to doubling down on Google LSAs, and how strong phone skills turned casual calls into loyal customers. They talk openly about what worked, what flopped, and how they’ve created a brand that feels more like a high-end speakeasy than a typical auto shop.

  This episode is packed with takeaways for shop owners who want to scale without the fluff. It’s about being intentional, building relationships, and letting marketing fuel real growth.

  • Introduction and Sponsor Acknowledgment (00:00:01) Host introduces the podcast, guests, and thanks sponsors.
  • Background and Shop Ownership Journey (00:01:03) Ryan and David share their transition from technicians to shop owners and their first year in business.
  • Tesla Specialty and Local Market Opportunity (00:01:59) Discussion of their focus on Tesla repairs due to poor local dealership service.
  • Early Marketing Strategy: Website and SEO (00:03:46) Started with a website and SEO before opening, aiming for Google visibility from day one.
  • Financial Preparations and Entrepreneurial Mindset (00:06:06) Talk about financial risks, faith, and foundational steps like securing a domain name.
  • Scaling Services and Adding Marketing Channels (00:07:52) Gradual addition of services and marketing channels, including Google Ads.
  • Seeking Industry Guidance and Community Involvement (00:08:59) Leaning on industry experts, SCORE, and engaging in community programs like Adopt a Highway.
  • Evaluating Community Marketing ROI (00:09:52) Discusses the intangible benefits of community involvement and local visibility.
  • Initial Marketing Company Experience (00:11:21) Tried a budget marketing company for website/SEO; found it ineffective and disappointing.
  • Value of Investing in Quality Marketing (00:13:03) Realization that higher-quality, more expensive marketing services yield better results.
  • Balancing Aggressive Growth with Financial Prudence (00:16:24) How they scaled marketing aggressively but sustainably, reallocating budget from ineffective channels.
  • Best Performing Marketing: Google Local Service Ads (00:17:31) Google Local Service Ads identified as the most effective marketing channel.
  • Optimizing and Adapting LSA Campaigns (00:18:29) Describes the learning curve and adjustments needed to maximize LSA effectiveness.
  • Importance of Phone Skills and Customer Service (00:20:02) Emphasizes the role of strong phone skills and customer care in converting leads.
  • Advice for New Shop Owners on Marketing (00:21:47) Recommends launching a website early and investing in top-tier marketing services.
  • AI, Online Presence, and Future Trends (00:22:04) Mentions being found on Reddit, the rise of AI, and its impact on business visibility.
  • Future Plans for Pleasant Automotive (00:23:24) Plans to expand with more small, relationship-focused locations, maintaining a "speakeasy" feel.
  • Closing Remarks and Anecdotes (00:24:52) Host and guests share personal stories, thank listeners, and wrap up the episode.
  
  

  Lagniappe (Books, Links, Other Podcasts, etc)

  Pleasant Automotive 

  Google Local Services Ads

  Auto Shop Owners Group (ASOG)

  SCORE Mentorship

  How To Get In Touch

  Join The Auto Repair Marketing Mastermind Group on Facebook

  Meet The Pros

  Follow SMP on Facebook

  Follow SMP on Instagram

  Get The Ultimate Guide to Auto Repair Shop Marketing Book

  Email Us Podcast Questions or Topics 

  Thanks to our Partners, Shop Boss and AppFueled

  This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

  AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

  Aftermarket Radio Network

  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

  ]]>566951da-84e5-4f96-bcbc-326207909a47Wed, 10 Sep 2025 00:15:00 -050026:28falsebonusA Phone Call Is Worth a Thousand Emails [RR 1056]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

  In today’s fast paced industry, automation and digital tools like texts, emails, and online bookings make business easier but often leave interactions feeling “people free.” Convenience can come at the cost of real customer relationships, reducing decisions to price alone.

  Mike Carrillo, founder of Autoshop Follow-Up, reminds shops that while automation has its place, nothing replaces the power of a phone call. His company helps shops bring back that personal touch, building the know, like, and trust factor every business depends on.

  Why phone calls matter:
  • Build trust and loyalty by making customers feel valued.
  • Prevent lost business by uncovering issues before they turn into bad reviews.
  • Gain insights you can’t get from analytics alone.
  • Challenge digital norms: 40% of calls get answered, even by younger generations.
  • Ensure consistency with dedicated ambassadors who represent your shop’s culture.

  Texts are great for generating reviews, but they miss the middle ground where future revenue lies. A thoughtful follow-up call turns transactions back into relationships, because at its core, auto repair is a people business.

  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter: https://twitter.com/RResultsBiz
  • Visit the Website: https://remarkableresults.biz/
  • Join our Insider List: https://remarkableresults.biz/insider
  • All books mentioned on our podcasts: https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
  • Buy Me a Coffee: https://www.buymeacoffee.com/carm
  • Special episode collections: https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
           ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

  In today’s fast paced industry, automation and digital tools like texts, emails, and online bookings make business easier but often leave interactions feeling “people free.” Convenience can come at the cost of real customer relationships, reducing decisions to price alone.

  Mike Carrillo, founder of Autoshop Follow-Up, reminds shops that while automation has its place, nothing replaces the power of a phone call. His company helps shops bring back that personal touch, building the know, like, and trust factor every business depends on.

  Why phone calls matter:
  • Build trust and loyalty by making customers feel valued.
  • Prevent lost business by uncovering issues before they turn into bad reviews.
  • Gain insights you can’t get from analytics alone.
  • Challenge digital norms: 40% of calls get answered, even by younger generations.
  • Ensure consistency with dedicated ambassadors who represent your shop’s culture.

  Texts are great for generating reviews, but they miss the middle ground where future revenue lies. A thoughtful follow-up call turns transactions back into relationships, because at its core, auto repair is a people business.

  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
  • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
  • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
  • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on Twitter: https://twitter.com/RResultsBiz
  • Visit the Website: https://remarkableresults.biz/
  • Join our Insider List: https://remarkableresults.biz/insider
  • All books mentioned on our podcasts: https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
  • Buy Me a Coffee: https://www.buymeacoffee.com/carm
  • Special episode collections: https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
  
           ]]>a9c5a6ed-a1f7-41c1-9928-c4a19ed9204bTue, 09 Sep 2025 00:15:00 -050029:57falsefull10561056Coaching Is Hard (for the Client) [E224] - Chris Cotton Weekly BlitzVisit ShopMarketingPros.com/chris to partner with a team that

  understands your business. Because every great shop deserves marketing

  that’s just as great.

  Check out their podcast here: https://autorepairmarketing.captivate.fm/

  If you would like to join their private Facebook group go here:

  https://www.facebook.com/groups/autorepairmarketingmastermindIn

  ​In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the emotional challenges that clients often encounter when beginning their coaching journey. He discusses how feelings of vulnerability, uncertainty, and even anxiety are common among shop owners as they take the first steps toward change and improvement. Chris emphasizes the critical importance of empathy from coaches, explaining that understanding and validating these emotions helps build trust and rapport. He also stresses the need for clear, open communication and consistent reassurance, noting that coaches should be approachable and supportive, guiding clients through the process with patience and understanding.

  Drawing from his own experiences working with a variety of auto repair shops, Chris shares stories that illustrate the transformative power of coaching when both parties are actively engaged. He encourages shop owners to remain present and communicative throughout the coaching relationship, warning against the tendency to "ghost" their coach when challenges arise. According to Chris, active participation, honest feedback, and a willingness to confront difficulties head-on are all essential ingredients for achieving meaningful results and lasting success.

  
  

  Additionally, Chris highlights the pivotal role of leadership—not only within the coaching relationship but also in the day-to-day operations of an auto repair shop. He explains that effective leaders create environments where both clients and customers feel safe, respected, and valued. This sense of security fosters stronger relationships, higher morale, and better business outcomes.

  
  

  The episode is sponsored by Shop Marketing Pros, a company specializing in marketing solutions tailored specifically for auto repair shops. Their expertise helps shop owners attract new customers, retain existing ones, and grow their businesses through strategic, results-driven marketing campaigns.

  
  

  To listen to more episodes, make sure and go over to iTunes and or Spotify.

  Don't forget to rate and review us!

  Connect with Chris:

  AutoFix-Auto Shop Coaching

  www.autoshopcoaching.com

  www.aftermarketradionetwork.com

  940-400-1008

  Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

  YouTube: https://bit.ly/3ClX0ae

  Email Chris: chris@autofixsos.com

  
  

  The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

  Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

  Check out their podcast here: https://autorepairmarketing.captivate.fm/

  If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

  
  

  The Aftermarket Radio Network

  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

  ]]>Visit ShopMarketingPros.com/chris to partner with a team that

  understands your business. Because every great shop deserves marketing

  that’s just as great.

  Check out their podcast here: https://autorepairmarketing.captivate.fm/

  If you would like to join their private Facebook group go here:

  https://www.facebook.com/groups/autorepairmarketingmastermindIn

  ​In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the emotional challenges that clients often encounter when beginning their coaching journey. He discusses how feelings of vulnerability, uncertainty, and even anxiety are common among shop owners as they take the first steps toward change and improvement. Chris emphasizes the critical importance of empathy from coaches, explaining that understanding and validating these emotions helps build trust and rapport. He also stresses the need for clear, open communication and consistent reassurance, noting that coaches should be approachable and supportive, guiding clients through the process with patience and understanding.

  Drawing from his own experiences working with a variety of auto repair shops, Chris shares stories that illustrate the transformative power of coaching when both parties are actively engaged. He encourages shop owners to remain present and communicative throughout the coaching relationship, warning against the tendency to "ghost" their coach when challenges arise. According to Chris, active participation, honest feedback, and a willingness to confront difficulties head-on are all essential ingredients for achieving meaningful results and lasting success.

  
  

  Additionally, Chris highlights the pivotal role of leadership—not only within the coaching relationship but also in the day-to-day operations of an auto repair shop. He explains that effective leaders create environments where both clients and customers feel safe, respected, and valued. This sense of security fosters stronger relationships, higher morale, and better business outcomes.

  
  

  The episode is sponsored by Shop Marketing Pros, a company specializing in marketing solutions tailored specifically for auto repair shops. Their expertise helps shop owners attract new customers, retain existing ones, and grow their businesses through strategic, results-driven marketing campaigns.

  
  

  To listen to more episodes, make sure and go over to iTunes and or Spotify.

  Don't forget to rate and review us!

  Connect with Chris:

  AutoFix-Auto Shop Coaching

  www.autoshopcoaching.com

  www.aftermarketradionetwork.com

  940-400-1008

  Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

  YouTube: https://bit.ly/3ClX0ae

  Email Chris: chris@autofixsos.com

  
  

  The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

  Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

  Check out their podcast here: https://autorepairmarketing.captivate.fm/

  If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

  
  

  The Aftermarket Radio Network

  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

  ]]>eebd4399-93de-4093-8ddc-ca72a86fdecbMon, 08 Sep 2025 00:15:00 -050006:11falsebonusDeveloping Diagnostic Skills with Matt Fanslow and Shaun O'Neill [E059] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

  Watch Full Video Episode

  In Our Episode Today:

  Many of our loyal listeners have heard me mention my older, little, brother Shaun, or you have heard me jesting with host of Diagnosing the Aftermarket A-Z, Matt Fanslow…

  Today you get to see us sit in the room and have a genuine conversation!

  I notice in my day-to-day interactions with aftermarket professionals, that many of the businesses I interact with are lacking a real diagnostic specialist on their staff.

  A diagnostic specialist is one who can troubleshoot complex electrical, mechanical, or hydraulic issues using advanced tools, resources and experience.  The value of their knowledge to ensure repairs are done right the first time, earn the business revenue based on knowledge, and save your clients money by preventing unnecessary repairs, is undisputed.

  Why are there not more of these types of specialists in our industry?

  How might communication skills play a part?

  Are networking skills a critical factor in developing other skills? 

  When you hear Matt and Shaun talk about the investment in time, both in the shop, and outside of it - to develop their skills - some will be energized, some may feel dismayed - but the path is a bright one for those who are willing - and we will hear in this conversation what worked for Matt and Shaun as they began their journey - and we get to hear a bit about where it has brought them now.

  In this conversation you’ll hear:

  • Times of sacrifice outside the normal hours
  • The need for creating space to practice new skills in balance with demands of business
  • The impact of mentors
  • The value of adopting a learning mindset
  • Some valuable caveats if you find yourself at a dinner with Matt Fanslow
  • Shaun always trying to hire people to join MAS - because he just can’t not.
  
  

  The WOTD is a fitting one for the diagnostic backdrop:

  Nebulous.

  adj.

  A formal word used to describe something that is difficult to see, understand, or describe—in other words, something indistinct or vague.

  I know you’ll enjoy listening to Matt and Shaun!  Because of their early friendship, I was led to events and networks I would likely not have found on my own. 

  I’m grateful for the opportunity to share this conversation with you now!

  Sincerely,

  Craig O’Neill

  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

  Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

  Contact Information

  • Email Craig O'Neill: speakup@craigoneill.net
  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
  
  

  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

  ]]>Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

  Watch Full Video Episode

  In Our Episode Today:

  Many of our loyal listeners have heard me mention my older, little, brother Shaun, or you have heard me jesting with host of Diagnosing the Aftermarket A-Z, Matt Fanslow…

  Today you get to see us sit in the room and have a genuine conversation!

  I notice in my day-to-day interactions with aftermarket professionals, that many of the businesses I interact with are lacking a real diagnostic specialist on their staff.

  A diagnostic specialist is one who can troubleshoot complex electrical, mechanical, or hydraulic issues using advanced tools, resources and experience.  The value of their knowledge to ensure repairs are done right the first time, earn the business revenue based on knowledge, and save your clients money by preventing unnecessary repairs, is undisputed.

  Why are there not more of these types of specialists in our industry?

  How might communication skills play a part?

  Are networking skills a critical factor in developing other skills? 

  When you hear Matt and Shaun talk about the investment in time, both in the shop, and outside of it - to develop their skills - some will be energized, some may feel dismayed - but the path is a bright one for those who are willing - and we will hear in this conversation what worked for Matt and Shaun as they began their journey - and we get to hear a bit about where it has brought them now.

  In this conversation you’ll hear:

  • Times of sacrifice outside the normal hours
  • The need for creating space to practice new skills in balance with demands of business
  • The impact of mentors
  • The value of adopting a learning mindset
  • Some valuable caveats if you find yourself at a dinner with Matt Fanslow
  • Shaun always trying to hire people to join MAS - because he just can’t not.
  
  

  The WOTD is a fitting one for the diagnostic backdrop:

  Nebulous.

  adj.

  A formal word used to describe something that is difficult to see, understand, or describe—in other words, something indistinct or vague.

  I know you’ll enjoy listening to Matt and Shaun!  Because of their early friendship, I was led to events and networks I would likely not have found on my own. 

  I’m grateful for the opportunity to share this conversation with you now!

  Sincerely,

  Craig O’Neill

  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

  Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

  Contact Information

  • Email Craig O'Neill: speakup@craigoneill.net
  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
  
  

  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

  ]]>d944b5c8-ffd7-47df-969b-6c9447531b0cMon, 08 Sep 2025 00:15:00 -050055:25falsebonusThe Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty

  This episode is all about transformation: how coaching, mindset shifts, and strategic decisions can take a shop from survival mode to real growth. Matt Wagg opens up about his journey from being coached by Bill Haas to becoming a coach himself, and the lessons learned along the way about leadership, profit, and purpose.

  Watch Full Video Episode

  Key Takeaways:

  • Coaching Works: It paid for itself almost immediately and pushed Matt into changes that fueled growth.

  • Listen for Real: True success starts with listening, not just to reply, but to understand.

  • Differentiate Everything: Even oil changes can be a premium service when properly communicated.

  • Profit Fuels Growth: Embrace profitability to invest in tools, reward your team, and scale.

  • Owner’s Mindset: Step out of the bays and into leadership with a clear job description.

  • Leadership = Responsibility: Owners carry the weight of their team’s livelihoods—accountability matters.

  • Teaching to Learn: Coaching others deepened Matt’s own understanding and perspective.

  
  

  And this is only Part 1! Next time, we’ll dive into systems—because “systems win wars.”

  Bill Haas, Auto Ignite Management, Bill’s previous episodes HERE

  Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE.
  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com
  • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
  • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
  • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
  • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
  • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
  • Follow on X: https://twitter.com/RResultsBiz
  • Visit the Website: https://remarkableresults.biz/
  • Join our Insider List: https://remarkableresults.biz/insider
  • All books mentioned on our podcasts: https://remarkableresults.biz/books
  • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
  • Buy Me a Coffee: https://www.buymeacoffee.com/carm
  • Special episode collections: https://remarkableresults.biz/collections
  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
  • The Auto Repair Marketing...]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty

    This episode is all about transformation: how coaching, mindset shifts, and strategic decisions can take a shop from survival mode to real growth. Matt Wagg opens up about his journey from being coached by Bill Haas to becoming a coach himself, and the lessons learned along the way about leadership, profit, and purpose.

    Watch Full Video Episode

    Key Takeaways:

    • Coaching Works: It paid for itself almost immediately and pushed Matt into changes that fueled growth.

    • Listen for Real: True success starts with listening, not just to reply, but to understand.

    • Differentiate Everything: Even oil changes can be a premium service when properly communicated.

    • Profit Fuels Growth: Embrace profitability to invest in tools, reward your team, and scale.

    • Owner’s Mindset: Step out of the bays and into leadership with a clear job description.

    • Leadership = Responsibility: Owners carry the weight of their team’s livelihoods—accountability matters.

    • Teaching to Learn: Coaching others deepened Matt’s own understanding and perspective.

    
    

    And this is only Part 1! Next time, we’ll dive into systems—because “systems win wars.”

    Bill Haas, Auto Ignite Management, Bill’s previous episodes HERE

    Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE.
    Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:
    • The Aftermarket Radio Network: https://aftermarketradionetwork.com
    • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
    • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
    • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
    • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
    • Follow on X: https://twitter.com/RResultsBiz
    • Visit the Website: https://remarkableresults.biz/
    • Join our Insider List: https://remarkableresults.biz/insider
    • All books mentioned on our podcasts: https://remarkableresults.biz/books
    • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
    • Buy Me a Coffee: https://www.buymeacoffee.com/carm
    • Special episode collections: https://remarkableresults.biz/collections
    • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
    • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
    • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
    • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
    • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
    • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
    • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
    
    ]]>578fccca-b341-4d94-b6e3-2bc1fd71f8c7Fri, 05 Sep 2025 14:00:00 -050043:06falsefull449449Profit Problems? Why Reviewing Your Financials Wrong Could Cost You Thousands [E186] - Business By The NumbersThanks to our partners Promotive and Wicked File

    Welcome to another episode of Business by the Numbers with Hunt Demerast, CPA at Parmelis & Associates. This week, Hunt digs into a deceptively simple question every shop owner should be asking: when and how should you look at your financials?

    Too often, business owners flip through their QuickBooks file or shop management system without clarity on what they’re really trying to uncover. Hunt breaks down the process like a scientist testing a theory: identify the problem, brainstorm possible fixes, implement solutions, and then analyze results.

    From chasing profitability to tackling parts gross profit, Hunt explains how daily, weekly, and monthly reviews tell different stories about your business. Along the way, he shares why financials are trailing indicators, how leading metrics like productivity or parts pricing play a bigger role than many realize, and why “set it and forget it” rarely works when it comes to profitability.

    You’ll also hear:

    • (03:07) Why the frequency of financial reviews should match the problem you’re solving
    • (05:55) How to use the scientific method to test business decisions
    • (10:53) A real-world example of fixing low parts gross profit margins
    • (17:53) The danger of only reviewing numbers once a year
    • (19:47) Why your assumptions must be tested against reality—and how to course-correct
    
    

    Whether you’re chasing higher margins, fighting to stay profitable, or just trying to sleep at night knowing your numbers are right, this episode offers a roadmap to thinking about financials with purpose instead of panic.

    Stay safe out there—and remember, your financials are only as valuable as the questions you ask of them.

    Thanks to our partner Promotive

    It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/

    Thanks to our Partner WickedFile

    Turn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online: www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Text Paar Melis @ 301-307-5413

    Download a Copy of My Books Here:

    • Wrenches to Write-Offs
    • Your Perfect Shop 
    
    

    Aftermarket Radio Network

    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

    ]]>Thanks to our partners Promotive and Wicked File

    Welcome to another episode of Business by the Numbers with Hunt Demerast, CPA at Parmelis & Associates. This week, Hunt digs into a deceptively simple question every shop owner should be asking: when and how should you look at your financials?

    Too often, business owners flip through their QuickBooks file or shop management system without clarity on what they’re really trying to uncover. Hunt breaks down the process like a scientist testing a theory: identify the problem, brainstorm possible fixes, implement solutions, and then analyze results.

    From chasing profitability to tackling parts gross profit, Hunt explains how daily, weekly, and monthly reviews tell different stories about your business. Along the way, he shares why financials are trailing indicators, how leading metrics like productivity or parts pricing play a bigger role than many realize, and why “set it and forget it” rarely works when it comes to profitability.

    You’ll also hear:

    • (03:07) Why the frequency of financial reviews should match the problem you’re solving
    • (05:55) How to use the scientific method to test business decisions
    • (10:53) A real-world example of fixing low parts gross profit margins
    • (17:53) The danger of only reviewing numbers once a year
    • (19:47) Why your assumptions must be tested against reality—and how to course-correct
    
    

    Whether you’re chasing higher margins, fighting to stay profitable, or just trying to sleep at night knowing your numbers are right, this episode offers a roadmap to thinking about financials with purpose instead of panic.

    Stay safe out there—and remember, your financials are only as valuable as the questions you ask of them.

    Thanks to our partner Promotive

    It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/

    Thanks to our Partner WickedFile

    Turn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online: www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Text Paar Melis @ 301-307-5413

    Download a Copy of My Books Here:

    • Wrenches to Write-Offs
    • Your Perfect Shop 
    
    

    Aftermarket Radio Network

    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

    ]]>9eeab042-b875-4750-823b-e6eb2841f74dThu, 04 Sep 2025 00:15:00 -050020:42falsebonusCelebrating 200 Episodes: Insights and Future Paths [E200] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training and Pico Technology

    Watch Full Video Episode

    Welcome to the 200th episode of Diagnosing the Aftermarket A to Z! In this milestone episode, Matt reflects on the journey of recording weekly shows for nearly four years straight. He shares listener questions, personal insights, and some of the most surprising lessons learned along the way.

    From the variety and complexity of the automotive repair profession to the humbling stories that stick with him most, Matt highlights how much this industry continues to evolve and inspire. He also digs into some technical listener questions, offering advice on:

    • Getting started with module repair – training resources, tools, soldering practice, and ROI considerations.
    • Programming laptops – buying pre-configured systems vs. DIY setups, pros and cons of “stacking” car-line specific laptops, and what works in a real-world shop setting.
    • And, of course, Matt acknowledges the community of listeners, colleagues, and friends who have made reaching this milestone possible.
    
    

    Key Takeaways

    • 200 episodes in perspective: What stands out most isn’t just the content, but the incredible variety within the automotive field itself.
    • A jaw-dropping insight: Depression in men often manifests as anger—a lesson that reshaped how Matt views past shop dynamics.
    • Module repair basics: Start with training (Mike Christopherson, Kevin Sutter, Keith Perkins) and practice kits; avoid skimping on tools—buy once, cry once.)
    • Programming computers: Choose between convenience (pre-configured laptops from Auto Rescue Tools) or flexibility (multiple inexpensive refurbished systems).
    
    

    Thanks to our Partner, NAPA Autotech Training

    NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

    Thanks to our Partner, Pico Technology

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

    Contact Information

    • Email Matt: mattfanslowpodcast@gmail.com
    • Diagnosing the Aftermarket A - Z YouTube Channel
    • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
    
    

    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

    ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

    Watch Full Video Episode

    Welcome to the 200th episode of Diagnosing the Aftermarket A to Z! In this milestone episode, Matt reflects on the journey of recording weekly shows for nearly four years straight. He shares listener questions, personal insights, and some of the most surprising lessons learned along the way.

    From the variety and complexity of the automotive repair profession to the humbling stories that stick with him most, Matt highlights how much this industry continues to evolve and inspire. He also digs into some technical listener questions, offering advice on:

    • Getting started with module repair – training resources, tools, soldering practice, and ROI considerations.
    • Programming laptops – buying pre-configured systems vs. DIY setups, pros and cons of “stacking” car-line specific laptops, and what works in a real-world shop setting.
    • And, of course, Matt acknowledges the community of listeners, colleagues, and friends who have made reaching this milestone possible.
    
    

    Key Takeaways

    • 200 episodes in perspective: What stands out most isn’t just the content, but the incredible variety within the automotive field itself.
    • A jaw-dropping insight: Depression in men often manifests as anger—a lesson that reshaped how Matt views past shop dynamics.
    • Module repair basics: Start with training (Mike Christopherson, Kevin Sutter, Keith Perkins) and practice kits; avoid skimping on tools—buy once, cry once.)
    • Programming computers: Choose between convenience (pre-configured laptops from Auto Rescue Tools) or flexibility (multiple inexpensive refurbished systems).
    
    

    Thanks to our Partner, NAPA Autotech Training

    NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

    Thanks to our Partner, Pico Technology

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

    Contact Information

    • Email Matt: mattfanslowpodcast@gmail.com
    • Diagnosing the Aftermarket A - Z YouTube Channel
    • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
    
    

    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

    ]]>098f1070-5b15-4311-97b8-a4a54ac0841dWed, 03 Sep 2025 00:15:00 -050026:57falsebonusPreparing for October's Marketing [E168] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

    Ready or not, October is right around the corner, and Brian Walker and Caroline Legrand are here to help auto repair shops get a jump on fall marketing before it sneaks up.

    They cover fall-focused campaigns like Breaks for Breasts and Trunk-or-Treat events, along with practical reminders for promoting services like winterization and snow tire prep. The conversation also highlights creative ways to use national months and quirky holidays like Squirrel Awareness Month, National Pizza Month, and Name Your Car Day to create fun, engaging social media content that still reflects your shop’s professionalism.

    Whether it’s encouraging community involvement, sharing behind-the-scenes shop moments, or reminding customers about safety during school and holiday season travel, this episode is full of ideas that help your shop stay visible, build trust, and keep the bays full as the season shifts.

    Perfect for shop owners looking to market with intention and stand out in their local communities.

    Lagniappe (Books, Links, Other Podcasts, etc)

    October Social Media Content Topics

    Days of the Year

    National Calendar 

    Show Notes with Timestamps

    • Introduction and Sponsor Acknowledgments (00:00:01) Brief intro to the podcast, hosts, guest, and sponsor messages.
    • October Marketing Planning Overview (00:00:56) Discussion about the importance of planning October marketing strategies in advance.
    • General Shop Topics & Breast Cancer Awareness (00:02:10) Covering general shop topics, "Brakes for Breasts" campaign, and Breast Cancer Awareness Month.
    • Trunk or Treat & Community Events (00:02:36) Ideas for hosting Trunk or Treat and other community events at the shop.
    • Winterization, Tires, and Preventative Maintenance (00:02:58) Promoting winterization services, tire changes, and preventative maintenance for colder weather.
    • Educating Customers on Fall Car Care (00:04:01) Tips for educating customers about tire pressure, coolant, and battery checks as weather cools.
    • October National Months & Food Themes (00:05:10) Overview of October’s national months, especially food-related themes like National Pizza Month.
    • National Women's Small Business Month (00:05:49) Highlighting and promoting women-owned auto repair shops.
    • Squirrel Awareness Month & Automotive Tie-ins (00:06:08) Fun discussion on Squirrel Awareness Month and how it relates to brakes, tires, and rodent damage.
    • Other October National Months (00:07:27) Mention of additional food and transportation safety months, and creative ways to tie them into shop marketing.
    • National Go on a Field Trip Month (00:08:03) Encouraging partnerships with schools for field trips to the shop, including virtual options.
    • October National Weeks: Safety Themes (00:08:55) National Teen Driver Safety Week and School Bus Safety Week, with tips for educating customers.
    • October National Days: Green City, Name Your Car, and More (00:09:51) Ideas for celebrating National Green City Day, National Name Your Car Day, and other unique days.
    • Engagement Ideas: Naming Cars & Social Media (00:12:50) Encouraging customer engagement by sharing car names and stories on social media.
    • Fun and Unique October Days (00:14:12) Discussion of National Fire Pup Day, International Off-Road Day, Kick Butt Day, Motorcycle Ride Day, and more.
    • National Gumbo Day & Regional Food Debates (00:15:08) Playful debate about National Gumbo Day and regional food preferences.
    • Be Bold and Be Free Day & Tire Safety Content (00:16:37) Creative content ideas for Be Bold and Be Free Day, including trending tire safety videos.
    • National No Beard Day & No Shave November (00:17:01) Ideas for shop participation in National No Beard Day and prepping for No Shave November.
    • National Make a Dog's Day & Shop Pets (00:17:21) Ways to celebrate shop dogs and create fun pet-related content.
    • Support Your Local Chamber & Get to Know Your Customers (00:17:57) Promoting involvement with local business groups and customer engagement days.
    • National Make a Difference Day & Food Bank Week (00:18:29) Highlighting community service, car giveaways, and National Food Bank Week.
    • Candy Corn Day, Halloween, and Divisive Treats (00:19:19) Discussing National Candy Corn Day, Halloween, and other divisive seasonal treats.
    • October Conferences & Shop Training (00:20:03) Promoting shop participation in industry conferences and sharing training achievements.
    • Holiday Planning and Announcements (00:22:37) Encouraging early promotion of holiday events, shop closures, and community drives.
    • Seasonal Promotions & Fun Fall Ideas (00:25:19) Ideas for spooky savings, road trip tips, pumpkin carving contests, and seasonal coffee promotions.
    • Wrap-Up and Closing Remarks (00:28:08) Summary, upcoming episodes, and closing thoughts from the hosts.
    
    

    How To Get In Touch

    Join The Auto Repair Marketing Mastermind Group on Facebook

    Meet The Pros

    Follow SMP on Facebook

    Follow SMP on Instagram

    Get The Ultimate Guide to Auto Repair Shop Marketing Book

    Email Us Podcast Questions or Topics 

    Thanks to our Partners, Shop Boss and AppFueled

    This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

    AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

    Aftermarket Radio Network

    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

    ]]>Thanks to our Partners, Shop Boss and AppFueled

    Ready or not, October is right around the corner, and Brian Walker and Caroline Legrand are here to help auto repair shops get a jump on fall marketing before it sneaks up.

    They cover fall-focused campaigns like Breaks for Breasts and Trunk-or-Treat events, along with practical reminders for promoting services like winterization and snow tire prep. The conversation also highlights creative ways to use national months and quirky holidays like Squirrel Awareness Month, National Pizza Month, and Name Your Car Day to create fun, engaging social media content that still reflects your shop’s professionalism.

    Whether it’s encouraging community involvement, sharing behind-the-scenes shop moments, or reminding customers about safety during school and holiday season travel, this episode is full of ideas that help your shop stay visible, build trust, and keep the bays full as the season shifts.

    Perfect for shop owners looking to market with intention and stand out in their local communities.

    Lagniappe (Books, Links, Other Podcasts, etc)

    October Social Media Content Topics

    Days of the Year

    National Calendar 

    Show Notes with Timestamps

    • Introduction and Sponsor Acknowledgments (00:00:01) Brief intro to the podcast, hosts, guest, and sponsor messages.
    • October Marketing Planning Overview (00:00:56) Discussion about the importance of planning October marketing strategies in advance.
    • General Shop Topics & Breast Cancer Awareness (00:02:10) Covering general shop topics, "Brakes for Breasts" campaign, and Breast Cancer Awareness Month.
    • Trunk or Treat & Community Events (00:02:36) Ideas for hosting Trunk or Treat and other community events at the shop.
    • Winterization, Tires, and Preventative Maintenance (00:02:58) Promoting winterization services, tire changes, and preventative maintenance for colder weather.
    • Educating Customers on Fall Car Care (00:04:01) Tips for educating customers about tire pressure, coolant, and battery checks as weather cools.
    • October National Months & Food Themes (00:05:10) Overview of October’s national months, especially food-related themes like National Pizza Month.
    • National Women's Small Business Month (00:05:49) Highlighting and promoting women-owned auto repair shops.
    • Squirrel Awareness Month & Automotive Tie-ins (00:06:08) Fun discussion on Squirrel Awareness Month and how it relates to brakes, tires, and rodent damage.
    • Other October National Months (00:07:27) Mention of additional food and transportation safety months, and creative ways to tie them into shop marketing.
    • National Go on a Field Trip Month (00:08:03) Encouraging partnerships with schools for field trips to the shop, including virtual options.
    • October National Weeks: Safety Themes (00:08:55) National Teen Driver Safety Week and School Bus Safety Week, with tips for educating customers.
    • October National Days: Green City, Name Your Car, and More (00:09:51) Ideas for celebrating National Green City Day, National Name Your Car Day, and other unique days.
    • Engagement Ideas: Naming Cars & Social Media (00:12:50) Encouraging customer engagement by sharing car names and stories on social media.
    • Fun and Unique October Days (00:14:12) Discussion of National Fire Pup Day, International Off-Road Day, Kick Butt Day, Motorcycle Ride Day, and more.
    • National Gumbo Day & Regional Food Debates (00:15:08) Playful debate about National Gumbo Day and regional food preferences.
    • Be Bold and Be Free Day & Tire Safety Content (00:16:37) Creative content ideas for Be Bold and Be Free Day, including trending tire safety videos.
    • National No Beard Day & No Shave November (00:17:01) Ideas for shop participation in National No Beard Day and prepping for No Shave November.
    • National Make a Dog's Day & Shop Pets (00:17:21) Ways to celebrate shop dogs and create fun pet-related content.
    • Support Your Local Chamber & Get to Know Your Customers (00:17:57) Promoting involvement with local business groups and customer engagement days.
    • National Make a Difference Day & Food Bank Week (00:18:29) Highlighting community service, car giveaways, and National Food Bank Week.
    • Candy Corn Day, Halloween, and Divisive Treats (00:19:19) Discussing National Candy Corn Day, Halloween, and other divisive seasonal treats.
    • October Conferences & Shop Training (00:20:03) Promoting shop participation in industry conferences and sharing training achievements.
    • Holiday Planning and Announcements (00:22:37) Encouraging early promotion of holiday events, shop closures, and community drives.
    • Seasonal Promotions & Fun Fall Ideas (00:25:19) Ideas for spooky savings, road trip tips, pumpkin carving contests, and seasonal coffee promotions.
    • Wrap-Up and Closing Remarks (00:28:08) Summary, upcoming episodes, and closing thoughts from the hosts.
    
    

    How To Get In Touch

    Join The Auto Repair Marketing Mastermind Group on Facebook

    Meet The Pros

    Follow SMP on Facebook

    Follow SMP on Instagram

    Get The Ultimate Guide to Auto Repair Shop Marketing Book

    Email Us Podcast Questions or Topics 

    Thanks to our Partners, Shop Boss and AppFueled

    This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

    AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

    Aftermarket Radio Network

    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

    ]]>983a2622-80c4-4bb3-9731-f3e0130513cbWed, 03 Sep 2025 00:15:00 -050028:57falsebonusPractice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

    Chris Cotton’s latest venture into shop ownership puts his coaching philosophy to the ultimate test, and the results speak volumes.

    Episode Highlights:

    • Shop Acquisition and Rapid Payoff: Despite once saying he’d never own a shop again, Chris purchased Firestone of Durango about a year ago, calling it “too good of a deal to pass up.” Planned as a three-year owner-financed purchase, he paid it off in just six months.

    • Profitability and Growth: With a 31% net profit (compared to the industry average of 5–8%), the shop’s success reflects the very systems Chris teaches.

    • Advertising and Expansion: Spending roughly $10K per month, Chris follows his mantra: “Advertise for the shop you want to be, not the shop you are.” He prioritizes Local Service Ads (LSAs).

    • Operations and Staffing: Chris rejects the idea of a “technician shortage,” noting great shops attract great people.

    • Coaching in Action: Chris practices what he preaches: action based learning, accountability, and focusing on fundamentals like proper pricing before chasing more customers. For owners eyeing an eventual exit, he advises cleaning up financials 3–5 years in advance and building a business that thrives without daily owner involvement.

    
    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
    Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
    • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
    • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
    • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
    • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
    • Follow on Twitter: https://twitter.com/RResultsBiz
    • Visit the Website: https://remarkableresults.biz/
    • Join our Insider List: https://remarkableresults.biz/insider
    • All books mentioned on our podcasts: https://remarkableresults.biz/books
    • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
    • Buy Me a Coffee: https://www.buymeacoffee.com/carm
    • Special episode collections: https://remarkableresults.biz/collections
    • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
    • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
    • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
    • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
    • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
    • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
    • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
    
            ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

    Chris Cotton’s latest venture into shop ownership puts his coaching philosophy to the ultimate test, and the results speak volumes.

    Episode Highlights:

    • Shop Acquisition and Rapid Payoff: Despite once saying he’d never own a shop again, Chris purchased Firestone of Durango about a year ago, calling it “too good of a deal to pass up.” Planned as a three-year owner-financed purchase, he paid it off in just six months.

    • Profitability and Growth: With a 31% net profit (compared to the industry average of 5–8%), the shop’s success reflects the very systems Chris teaches.

    • Advertising and Expansion: Spending roughly $10K per month, Chris follows his mantra: “Advertise for the shop you want to be, not the shop you are.” He prioritizes Local Service Ads (LSAs).

    • Operations and Staffing: Chris rejects the idea of a “technician shortage,” noting great shops attract great people.

    • Coaching in Action: Chris practices what he preaches: action based learning, accountability, and focusing on fundamentals like proper pricing before chasing more customers. For owners eyeing an eventual exit, he advises cleaning up financials 3–5 years in advance and building a business that thrives without daily owner involvement.

    
    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
    Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
    • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
    • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
    • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
    • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
    • Follow on Twitter: https://twitter.com/RResultsBiz
    • Visit the Website: https://remarkableresults.biz/
    • Join our Insider List: https://remarkableresults.biz/insider
    • All books mentioned on our podcasts: https://remarkableresults.biz/books
    • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
    • Buy Me a Coffee: https://www.buymeacoffee.com/carm
    • Special episode collections: https://remarkableresults.biz/collections
    • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
    • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
    • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
    • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
    • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
    • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
    • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
    
            ]]>f3291735-06e0-4e11-9a31-ee68bde62ee1Tue, 02 Sep 2025 00:15:00 -050041:33falsefull10551055Continuous Improvement: Build a Shop That Never Stops Getting Better [E223] - Chris Cotton Weekly BlitzTo listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!

    Visit ShopMarketingPros.com/chris to partner with a team that 

    understands your business. Because every great shop deserves marketing 

    that’s just as great. 

    Check out their podcast here: https://autorepairmarketing.captivate.fm/

    If you would like to join their private Facebook group go here: 

    https://www.facebook.com/groups/autorepairmarketingmastermindIn 

    ​In episode 10, the grand finale of the “Back to Basics” series, Coach Chris Cotton emphasizes the critical importance of continuous improvement for auto repair shops striving for long-term success. He begins by revisiting and reinforcing the foundational topics covered throughout the series, such as operational efficiency, customer service excellence, financial management, and leadership development. Chris explains that mastering these basics is only the starting point; true success comes from a relentless commitment to ongoing growth and adaptation in a constantly evolving industry.

    To illustrate this, Chris dives deeper into the practical steps shop owners can take to foster a culture of continuous improvement. He discusses the power of setting ambitious, measurable goals that challenge both individuals and teams to reach new heights. Regular team meetings are highlighted as essential opportunities for open communication, progress tracking, and collaborative problem-solving. Chris also stresses the value of conducting postmortems after significant projects or challenges, using these reflections to identify lessons learned and areas for enhancement.

    
    

    Drawing on the principles of Kaizen, Chris encourages listeners to embrace small, incremental changes that, over time, lead to substantial improvements in processes and outcomes. He underscores the necessity of ongoing training and professional development, advocating for consistent investment in both technical skills and soft skills to keep teams sharp and motivated. Coaching, both internal and external, is presented as a powerful tool for accountability, guidance, and inspiration.

    
    

    Throughout the episode, Chris urges shop owners to take personal responsibility for their shop’s trajectory by staying accountable to their goals and commitments. He reminds listeners that investing in their teams—not just in terms of training, but also in fostering a supportive and growth-oriented environment—pays dividends in morale, retention, and performance.

    
    

    As the episode draws to a close, Chris challenges his audience to lead shops that get better every day, never settling for the status quo. He highlights the importance of partnering with effective marketing professionals who understand the unique needs of auto repair businesses and can help drive sustainable growth. Ultimately, Chris’s message is clear: continuous improvement is not a one-time initiative, but a lifelong journey that separates thriving shops from the rest.

    ​Introduction & Sponsor Message (00:00:09)

    • Coach Chris Cotton introduces the podcast, highlights the sponsor, and sets the stage for the episode.
    
    

    Series Recap & Episode Theme (00:01:04)

    • Recaps the "Back to Basics" series and introduces the focus on continuous improvement
    
    

    Why Continuous Improvement is Essential (00:02:09)

    • Explains why improvement is non-negotiable and ongoing in auto repair shops.
    
    

    Setting Growth Goals (00:03:10)

    • Discusses the importance of aiming for at least 10% year-over-year growth.
    
    

    Systems to Support Growth: Team Meetings (00:03:40)

    • Describes weekly team meetings with metrics and focused agendas for improvement.
    
    

    Systems to Support Growth: One-on-Ones (00:04:17)

    • Covers the value of regular one-on one meetings with staff for feedback and development.
    
    

    Systems to Support Growth: Postmortems (00:04:55)

    • Emphasizes learning from mistakes and comebacks through team postmortems.
    
    

    Kaizen Mindset: Small Daily Improvements (00:05:18)

    • Introduces the Kaizen approach of making constant, small improvements.
    
    

    Training, Coaching, and Outside Help (00:05:55)

    • Highlights the importance of ongoing training, coaching, and external perspectives.
    
    

    Setting Annual, Quarterly, and Monthly Goals (00:06:23)

    • Outlines how to structure and set improvement goals at different intervals.
    
    

    Raising the Bar & Leadership Mindset (00:07:35)

    • Encourages setting ambitious goals and fostering a culture of continuous progress.
    
    

    Conclusion & Call to Action (00:08:38)

    • Wraps up the series, urges listeners to take action, and gives a final sponsor mention.
    
    

    Sign-Off (00:09:36)

    • Coach Chris Cotton signs off and thanks listeners for tuning in.
    
    

    
    

    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    
    

    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

    Check out their podcast here: https://autorepairmarketing.captivate.fm/

    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

    
    

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!

    Visit ShopMarketingPros.com/chris to partner with a team that 

    understands your business. Because every great shop deserves marketing 

    that’s just as great. 

    Check out their podcast here: https://autorepairmarketing.captivate.fm/

    If you would like to join their private Facebook group go here: 

    https://www.facebook.com/groups/autorepairmarketingmastermindIn 

    ​In episode 10, the grand finale of the “Back to Basics” series, Coach Chris Cotton emphasizes the critical importance of continuous improvement for auto repair shops striving for long-term success. He begins by revisiting and reinforcing the foundational topics covered throughout the series, such as operational efficiency, customer service excellence, financial management, and leadership development. Chris explains that mastering these basics is only the starting point; true success comes from a relentless commitment to ongoing growth and adaptation in a constantly evolving industry.

    To illustrate this, Chris dives deeper into the practical steps shop owners can take to foster a culture of continuous improvement. He discusses the power of setting ambitious, measurable goals that challenge both individuals and teams to reach new heights. Regular team meetings are highlighted as essential opportunities for open communication, progress tracking, and collaborative problem-solving. Chris also stresses the value of conducting postmortems after significant projects or challenges, using these reflections to identify lessons learned and areas for enhancement.

    
    

    Drawing on the principles of Kaizen, Chris encourages listeners to embrace small, incremental changes that, over time, lead to substantial improvements in processes and outcomes. He underscores the necessity of ongoing training and professional development, advocating for consistent investment in both technical skills and soft skills to keep teams sharp and motivated. Coaching, both internal and external, is presented as a powerful tool for accountability, guidance, and inspiration.

    
    

    Throughout the episode, Chris urges shop owners to take personal responsibility for their shop’s trajectory by staying accountable to their goals and commitments. He reminds listeners that investing in their teams—not just in terms of training, but also in fostering a supportive and growth-oriented environment—pays dividends in morale, retention, and performance.

    
    

    As the episode draws to a close, Chris challenges his audience to lead shops that get better every day, never settling for the status quo. He highlights the importance of partnering with effective marketing professionals who understand the unique needs of auto repair businesses and can help drive sustainable growth. Ultimately, Chris’s message is clear: continuous improvement is not a one-time initiative, but a lifelong journey that separates thriving shops from the rest.

    ​Introduction & Sponsor Message (00:00:09)

    • Coach Chris Cotton introduces the podcast, highlights the sponsor, and sets the stage for the episode.
    
    

    Series Recap & Episode Theme (00:01:04)

    • Recaps the "Back to Basics" series and introduces the focus on continuous improvement
    
    

    Why Continuous Improvement is Essential (00:02:09)

    • Explains why improvement is non-negotiable and ongoing in auto repair shops.
    
    

    Setting Growth Goals (00:03:10)

    • Discusses the importance of aiming for at least 10% year-over-year growth.
    
    

    Systems to Support Growth: Team Meetings (00:03:40)

    • Describes weekly team meetings with metrics and focused agendas for improvement.
    
    

    Systems to Support Growth: One-on-Ones (00:04:17)

    • Covers the value of regular one-on one meetings with staff for feedback and development.
    
    

    Systems to Support Growth: Postmortems (00:04:55)

    • Emphasizes learning from mistakes and comebacks through team postmortems.
    
    

    Kaizen Mindset: Small Daily Improvements (00:05:18)

    • Introduces the Kaizen approach of making constant, small improvements.
    
    

    Training, Coaching, and Outside Help (00:05:55)

    • Highlights the importance of ongoing training, coaching, and external perspectives.
    
    

    Setting Annual, Quarterly, and Monthly Goals (00:06:23)

    • Outlines how to structure and set improvement goals at different intervals.
    
    

    Raising the Bar & Leadership Mindset (00:07:35)

    • Encourages setting ambitious goals and fostering a culture of continuous progress.
    
    

    Conclusion & Call to Action (00:08:38)

    • Wraps up the series, urges listeners to take action, and gives a final sponsor mention.
    
    

    Sign-Off (00:09:36)

    • Coach Chris Cotton signs off and thanks listeners for tuning in.
    
    

    
    

    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    
    

    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

    Check out their podcast here: https://autorepairmarketing.captivate.fm/

    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

    
    

    The Aftermarket Radio Network

    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

    ]]>45800aff-f073-4c08-9afc-5c70614898f6Mon, 01 Sep 2025 00:15:00 -050009:24falsebonusEngaging Our Clients in Need With Helen Fradette [E058] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

    Watch Full Video Episode

    In our episode today-

    I welcome to the podcast my friend Helen Fradette, the newly elected Club President for Grand Rapids Toastmasters, club 404.

    As listeners know - one of my favorite things about my weekly participation in club 404 -is that the club is NOT composed of automotive professionals, just a great group of professionals from all walks of life.

    This means they have wide and varied perspectives and opinions that I regularly have an opportunity to listen to - and today you will get to listen to one of those voices!

    Helen is an IT Security expert, but today she will be sharing a story about a very challenging time in her life - when she was a single mom - couldn’t afford a vehicle… and how things felt when the one that was graciously gifted to her wound up needing repairs.

    As I listened to Helen - it was clear to me that most people walking in our shops that need help - may never voice it - and creating the right kind of environment where people feel safe to communicate real needs might be better considered as a proactive approach vs a reactive one.  There is an opportunity for our industry to improve the way we can serve - and communicate our desire to do so.

    Another Story Helen shared was more common - a circumstance where a shop didn’t provide clear details on a repair that was needed - and resulted in inquiries not to the shop, but to trusted friends, which resulted in no authorized repair. 

    These types of scenarios play out daily across the country. 

    I too often- and you might hear this in my conversation with Helen -  become very curious about the car in the story.

    You may also notice that Helen, in our conversation, was less focused about the details related to the car.

    This was an enjoyable and meaningful conversation - 

    If I can encourage one thing from this chat - it would be to encourage shops to see themselves as partners in life circumstances, not just vehicle mechanics.

    The WOTD was fitting for this:

    -  “Solicitude” (noun)

    Meaning: care or concern for someone’s well-being.

    Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

    The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

    AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

    Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

    In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

    Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

    Contact Information

    • Email Craig O'Neill: speakup@craigoneill.net
    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    
    

    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

    ]]>Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

    Watch Full Video Episode

    In our episode today-

    I welcome to the podcast my friend Helen Fradette, the newly elected Club President for Grand Rapids Toastmasters, club 404.

    As listeners know - one of my favorite things about my weekly participation in club 404 -is that the club is NOT composed of automotive professionals, just a great group of professionals from all walks of life.

    This means they have wide and varied perspectives and opinions that I regularly have an opportunity to listen to - and today you will get to listen to one of those voices!

    Helen is an IT Security expert, but today she will be sharing a story about a very challenging time in her life - when she was a single mom - couldn’t afford a vehicle… and how things felt when the one that was graciously gifted to her wound up needing repairs.

    As I listened to Helen - it was clear to me that most people walking in our shops that need help - may never voice it - and creating the right kind of environment where people feel safe to communicate real needs might be better considered as a proactive approach vs a reactive one.  There is an opportunity for our industry to improve the way we can serve - and communicate our desire to do so.

    Another Story Helen shared was more common - a circumstance where a shop didn’t provide clear details on a repair that was needed - and resulted in inquiries not to the shop, but to trusted friends, which resulted in no authorized repair. 

    These types of scenarios play out daily across the country. 

    I too often- and you might hear this in my conversation with Helen -  become very curious about the car in the story.

    You may also notice that Helen, in our conversation, was less focused about the details related to the car.

    This was an enjoyable and meaningful conversation - 

    If I can encourage one thing from this chat - it would be to encourage shops to see themselves as partners in life circumstances, not just vehicle mechanics.

    The WOTD was fitting for this:

    -  “Solicitude” (noun)

    Meaning: care or concern for someone’s well-being.

    Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

    The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

    AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

    Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

    In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

    Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

    Contact Information

    • Email Craig O'Neill: speakup@craigoneill.net
    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    
    

    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

    ]]>35aa7543-ae4f-4b0f-8ab0-c81bf315e1d1Mon, 01 Sep 2025 00:15:00 -050055:41falsebonusRing to Revenue: The Power of the First Hello [THA 448]Thanks to our Partners, NAPA TRACS, and Today's Class

    Is your shop’s first impression costing you customers? Did you know the phone is often your closest moment to the sale? Join service advisor training specialists Jen Davis and Doris Barnes from The Transformers Institute as they reveal how to turn inbound calls into a loyal customer relationship.

    Watch Full Video Episode

    Inside this episode:

    • The Hidden Cost of Bad Calls: Missed opportunities like quoting a price without context don’t just lose sales, they damage your brand and waste marketing dollars. First impressions are made in a fraction of a second.

    • Beyond Price Shopping: Most service advisors unintentionally train customers to shop for price by failing to ask questions, build rapport, or show genuine curiosity. Price is often just the conversation starter.

    • Empathy, Education & Reasoning: Learn the three pillars of phone success that shift calls from transactional to relationship-driven, positioning your shop as the trusted solution.

    • From First Call to Lifelong Customer: Strategies to move customers past a single visit and build loyalty by marketing to the third visit—a critical milestone for long-term retention.

    • Hiring the Right People: Why finding “good stock” naturally empathetic, ethical, and willing to learn makes all the difference in creating consistent, 5-star customer experiences.

    • https://tsmuniversity.com/

    
    

    Don’t let poor phone skills drain your marketing investment. This is a must-listen for shop owners and service advisors ready to sharpen their skills and elevate every interaction from the very first ring.

    Jen Davis and Doris Barnes, Transformers Insitute People 101: Why Soft Skills Drive Hard Results [THA 445]: https://remarkableresults.biz/remarkable-results-radio-podcast/a445/
    Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
    • The Aftermarket Radio Network: https://aftermarketradionetwork.com
    • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
    • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
    • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
    • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
    • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
    • Follow on X: https://twitter.com/RResultsBiz
    • Visit the Website: https://remarkableresults.biz/
    • Join our Insider List: https://remarkableresults.biz/insider
    • All books mentioned on our podcasts: https://remarkableresults.biz/books
    • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
    • Buy Me a Coffee: https://www.buymeacoffee.com/carm
    • Special episode collections: https://remarkableresults.biz/collections
    • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
    • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
    • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
    • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
    • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts]]>Thanks to our Partners, NAPA TRACS, and Today's Class

      Is your shop’s first impression costing you customers? Did you know the phone is often your closest moment to the sale? Join service advisor training specialists Jen Davis and Doris Barnes from The Transformers Institute as they reveal how to turn inbound calls into a loyal customer relationship.

      Watch Full Video Episode

      Inside this episode:

      • The Hidden Cost of Bad Calls: Missed opportunities like quoting a price without context don’t just lose sales, they damage your brand and waste marketing dollars. First impressions are made in a fraction of a second.

      • Beyond Price Shopping: Most service advisors unintentionally train customers to shop for price by failing to ask questions, build rapport, or show genuine curiosity. Price is often just the conversation starter.

      • Empathy, Education & Reasoning: Learn the three pillars of phone success that shift calls from transactional to relationship-driven, positioning your shop as the trusted solution.

      • From First Call to Lifelong Customer: Strategies to move customers past a single visit and build loyalty by marketing to the third visit—a critical milestone for long-term retention.

      • Hiring the Right People: Why finding “good stock” naturally empathetic, ethical, and willing to learn makes all the difference in creating consistent, 5-star customer experiences.

      • https://tsmuniversity.com/

      
      

      Don’t let poor phone skills drain your marketing investment. This is a must-listen for shop owners and service advisors ready to sharpen their skills and elevate every interaction from the very first ring.

      Jen Davis and Doris Barnes, Transformers Insitute People 101: Why Soft Skills Drive Hard Results [THA 445]: https://remarkableresults.biz/remarkable-results-radio-podcast/a445/
      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
      • The Aftermarket Radio Network: https://aftermarketradionetwork.com
      • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
      • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
      • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
      • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
      • Follow on X: https://twitter.com/RResultsBiz
      • Visit the Website: https://remarkableresults.biz/
      • Join our Insider List: https://remarkableresults.biz/insider
      • All books mentioned on our podcasts: https://remarkableresults.biz/books
      • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
      • Buy Me a Coffee: https://www.buymeacoffee.com/carm
      • Special episode collections: https://remarkableresults.biz/collections
      • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      • 
      
      ]]>4cb7d44e-ef3e-4ae5-bba4-1f5adcf76cb6Fri, 29 Aug 2025 14:00:00 -050035:50falsefull448448Is Your Shop Management System Lying to You? [E185] - Business By The NumbersThanks to our partner Promotive

      Most shop owners assume their shop management system and QuickBooks are telling the same financial story. But what happens when they don’t? In this episode, Hunt DeMarest unpacks the pitfalls of running “two sets of books”—and the costly mistakes that come when your systems are out of sync.

      Hunt shares a jaw-dropping client story that began with a routine inventory review and ended with a shocking discovery: a shop management system reporting negative $500,000 in inventory. From overstated parts costs to phantom accounts receivable, Hunt reveals how these discrepancies creep in, why 90% accuracy is actually dangerous, and how to rip off the band-aid and fix the problem once and for all.

      Listeners will walk away with actionable steps to safeguard their financials, from cleaning up accounts receivable to leveraging payment types and analyzing category profit summaries. Because when your numbers align, you’re not just protecting your margins—you’re protecting your business.

      What You’ll Learn in This Episode:

      • (06:12) The shocking case of a shop reporting negative half a million in inventory
      • (08:34) Why “90% accurate” numbers may cost you thousands in taxes
      • (14:23) The hidden cost of inaccurate tire and parts reporting
      • (18:03) How sloppy accounts receivable inflates your tax bill
      • (22:50) Smarter use of payment types and category profit summaries to spot real profit
      • (27:19) Why outdated canned jobs silently eat away at your margins
      
      

      Getting your books right isn’t just accounting—it’s survival for your shop.

      Thanks to our partner Promotive

      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

      Paar Melis and Associates – Accountants Specializing in Automotive Repair

      Visit us Online: www.paarmelis.com

      Email Hunt: podcast@paarmelis.com

      Text Paar Melis @ 301-307-5413

      Download a Copy of My Books Here:

      • Wrenches to Write-Offs
      • Your Perfect Shop 
      
      

      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

      ]]>Thanks to our partner Promotive

      Most shop owners assume their shop management system and QuickBooks are telling the same financial story. But what happens when they don’t? In this episode, Hunt DeMarest unpacks the pitfalls of running “two sets of books”—and the costly mistakes that come when your systems are out of sync.

      Hunt shares a jaw-dropping client story that began with a routine inventory review and ended with a shocking discovery: a shop management system reporting negative $500,000 in inventory. From overstated parts costs to phantom accounts receivable, Hunt reveals how these discrepancies creep in, why 90% accuracy is actually dangerous, and how to rip off the band-aid and fix the problem once and for all.

      Listeners will walk away with actionable steps to safeguard their financials, from cleaning up accounts receivable to leveraging payment types and analyzing category profit summaries. Because when your numbers align, you’re not just protecting your margins—you’re protecting your business.

      What You’ll Learn in This Episode:

      • (06:12) The shocking case of a shop reporting negative half a million in inventory
      • (08:34) Why “90% accurate” numbers may cost you thousands in taxes
      • (14:23) The hidden cost of inaccurate tire and parts reporting
      • (18:03) How sloppy accounts receivable inflates your tax bill
      • (22:50) Smarter use of payment types and category profit summaries to spot real profit
      • (27:19) Why outdated canned jobs silently eat away at your margins
      
      

      Getting your books right isn’t just accounting—it’s survival for your shop.

      Thanks to our partner Promotive

      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

      Paar Melis and Associates – Accountants Specializing in Automotive Repair

      Visit us Online: www.paarmelis.com

      Email Hunt: podcast@paarmelis.com

      Text Paar Melis @ 301-307-5413

      Download a Copy of My Books Here:

      • Wrenches to Write-Offs
      • Your Perfect Shop 
      
      

      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

      ]]>992738d7-44eb-4ef9-9bcd-e54674c7cf2aThu, 28 Aug 2025 00:15:00 -050026:01falsebonusUnderstanding Psychosis: Symptoms, Support and Stigma [E199] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training and Pico Technology

      Watch Full Video Episode

      Matt Fanslow and guest Margaret Light, a licensed marriage and family therapist, unpack common misconceptions around psychosis and psychopathy.

      The conversation also tackles the stigma surrounding mental health and stresses the importance of validation and empathy when supporting someone experiencing psychotic symptoms, rather than trying to argue or prove them wrong.

      Resources: 

      • NAMI - https://helplinefaqs.nami.org/article/286-how-can-i-help-my-loved-one-during-a-
      • I am not sick I don't need help - https://www.nami.org/wp-content/uploads/2023/11/I_am_not_sick_excerpt.pdf
      
      

      Thanks to our Partner, NAPA Autotech Training

      NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

      Thanks to our Partner, Pico Technology

      Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

      Contact Information

      • Email Matt: mattfanslowpodcast@gmail.com
      • Diagnosing the Aftermarket A - Z YouTube Channel
      • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
      
      

      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

      ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

      Watch Full Video Episode

      Matt Fanslow and guest Margaret Light, a licensed marriage and family therapist, unpack common misconceptions around psychosis and psychopathy.

      The conversation also tackles the stigma surrounding mental health and stresses the importance of validation and empathy when supporting someone experiencing psychotic symptoms, rather than trying to argue or prove them wrong.

      Resources: 

      • NAMI - https://helplinefaqs.nami.org/article/286-how-can-i-help-my-loved-one-during-a-
      • I am not sick I don't need help - https://www.nami.org/wp-content/uploads/2023/11/I_am_not_sick_excerpt.pdf
      
      

      Thanks to our Partner, NAPA Autotech Training

      NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

      Thanks to our Partner, Pico Technology

      Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

      Contact Information

      • Email Matt: mattfanslowpodcast@gmail.com
      • Diagnosing the Aftermarket A - Z YouTube Channel
      • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
      
      

      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

      ]]>396fe893-7784-4f42-864d-193f6e259c80Wed, 27 Aug 2025 00:15:00 -050054:58falsebonusSMP vs Fractional CMO vs Coach - What Does Each Do?​ [E167] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

      In this no-fluff episode of the Auto Repair Marketing Podcast, Brian Walker is joined by Caroline Legrand, Danni Marks, and J.R. Portman for a candid conversation shop owners need to hear, especially if you're trying to figure out the real difference between a marketing agency, a business coach, and a fractional CMO.

      They dig deep into the roles each one plays, where responsibilities blur, and how shop owners can avoid the infamous “Spider-Man pointing fingers” scenario. You'll hear the good, the bad, and the straight-up truth about what happens when everyone's doing the work but no one knows who’s really driving the results.

      From strategy gaps to operational blind spots, this episode is a masterclass in understanding who’s responsible for what and how to build a team of partners (not vendors) who care as much about your success as you do.

      If you've ever asked, “Who do I trust?” or “Can I fire my CMO?”, you’ll want to hit play, take notes, and maybe even send this one to your leadership team.

      Show Notes with Timestamps

      • Introduction and Episode Context (00:00:01): Brian Walker introduces the episode, explains the "fly on the wall" format, and sets up the discussion about marketing roles.
      • Content Creation Process & AI Use (00:01:16): Explains their approach to content creation, use of AI, and the importance of unique, thought-leadership-based content.
      • Episode Format and Sponsor Messages (00:03:31): Describes the episode’s unique format, honesty in discussion, and includes sponsor messages.
      • Defining Roles: Marketing Agency, Fractional CMO, and Coach (00:04:40): Breakdown of what each provider (agency, fractional CMO, coach) does for auto repair shops.
      • Shop Marketing Pros: Scope of Work (00:05:36): Details the specific marketing tasks handled by Shop Marketing Pros, including SEO, ads, social media, and website management.
      • Fractional CMO: Strategy and Accountability (00:06:53): Explains the role of a fractional CMO in driving strategy, creating plans, and holding others accountable.
      • Coaching Companies: Business Guidance (00:08:01): Describes how coaches provide business advice, recommend agencies, and review marketing results.
      • Overlap and Blurred Lines Between Roles (00:10:02): Discussion on where marketing agencies, CMOs, and coaches overlap, especially in client consultations.
      • Marketing vs. Operations: Who Does What? (00:10:37): Clarifies the division between marketing services and shop operations, and where coaches step in.
      • Consultative Role of Agencies (00:11:22): Agencies are increasingly expected to provide business advice, not just marketing services.
      • Ongoing Agency-Shop Owner Relationship (00:12:04): Importance of proactive communication and evolving strategies between agencies and shop owners.
      • Responsibility for Results: The "Finger Pointing" Problem (00:13:08): Addresses confusion when multiple providers are involved and how to identify who is responsible for issues.
      • Case Example: Adjusting Marketing Services (00:13:43): Shares a real-world example of shifting marketing tactics based on client needs and results.
      • Shop Owner Time Investment (00:14:19): Discusses the time commitment required from shop owners for effective marketing collaboration.
      • Shop Owner Involvement and Results (00:14:34): Highlights that more involved shop owners see better marketing outcomes.
      • Trust and Choosing Who to Believe (00:16:57): Advice on how shop owners should decide whom to trust when providers disagree.
      • Variability in Provider Experience (00:19:27): Notes that experiences can vary greatly depending on the specific people involved at each company.
      • Sponsor Messages (00:20:37): Additional sponsor advertisements and product features.
      • Who is a Good Fit for a Fractional CMO? (00:22:16): Describes shop owner profiles that benefit from a fractional CMO versus those who do not.
      • Hands-Off vs. Growth-Oriented Owners (00:23:40): Contrasts shop owners who want to be hands-off with those growing multi-location businesses.
      • CMO as Visionary and Liaison (00:24:40): Explains the CMO’s role in understanding and representing the shop owner’s vision.
      • Do You Need a CMO if You Have a Marketing Company? (00:25:56): Directly addresses whether a CMO is necessary when working with a marketing agency.
      • Strategic Depth: Agency vs. CMO (00:27:08): Compares the level of strategy provided by agencies and what a CMO should add.
      • Full-Stack Marketer Myth & CMO Scope (00:28:09): Discusses the unrealistic expectation of a single person handling all marketing functions.
      • Firing a CMO: Independence of Services (00:30:26): Clarifies that marketing services can continue independently if a shop owner stops working with a CMO.
      • Agency Strategy Scope (00:31:11): Defines the limits of agency strategy—focused on digital services, not all marketing types.
      • When a Fractional CMO Adds Value (00:31:38): Identifies scenarios where a CMO is valuable, especially for traditional and community marketing.
      • Coach’s Role in Community Involvement (00:32:05): Coaches can advise on community involvement, but not detailed marketing strategy.
      • Identifying the Owner of a Problem (00:33:07): Provides examples of who is responsible for solving specific shop problems.
      • Problem-Solving Chain: Coach, CMO, Agency (00:34:11): Describes the escalation path for addressing marketing and operational issues.
      • Connecting the Dots, Not Finger Pointing (00:35:52): Emphasizes collaborative problem-solving among providers to keep the shop busy.
      • Agency as Strategic Partner (00:36:58): Explains how Shop Marketing Pros often act as a strategic partner, not just a vendor.
      • Vendor vs. Partner Mindset (00:38:49): Defines the difference between vendors and partners in the context of marketing support.
      • Advising Against Self-Interest (00:39:41): True partners are willing to recommend stopping services that aren’t working, even at their own expense.
      • Coaching Companies: What They Do (00:41:02): Details the core functions of coaching companies, especially for new shop owners.
      • Coaching for Business Fundamentals (00:42:18): Coaches teach business basics, financials, pricing, and team skills.
      • Coaching for Technicians-Turned-Owners (00:43:27): Coaches help technicians transition into successful business owners.
      • Which Provider to Hire First? (00:43:53): Guidance on prioritizing hiring a coach, marketing agency, or CMO based on business stage.
      • Early Stage Marketing Essentials (00:45:29): Outlines basic marketing needs for new shops and when to consider hiring a CMO.
      • Cost-to-Value of a Marketing Team (00:48:09): Discusses the value of having a full marketing team and staying current with trends.
      • CSM Role Clarified (00:49:04): Defines the Client Success Manager (CSM) role within the marketing team.
      
      

      Closing Remarks and Feedback Request (00:49:24): Wraps up the episode, requests listener feedback, and promotes other network podcasts.

      Thanks to our Partners, Shop Boss and AppFueled

      This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

      AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

      Aftermarket Radio Network

      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

      The Auto Repair...]]>Thanks to our Partners, Shop Boss and AppFueled

      In this no-fluff episode of the Auto Repair Marketing Podcast, Brian Walker is joined by Caroline Legrand, Danni Marks, and J.R. Portman for a candid conversation shop owners need to hear, especially if you're trying to figure out the real difference between a marketing agency, a business coach, and a fractional CMO.

      They dig deep into the roles each one plays, where responsibilities blur, and how shop owners can avoid the infamous “Spider-Man pointing fingers” scenario. You'll hear the good, the bad, and the straight-up truth about what happens when everyone's doing the work but no one knows who’s really driving the results.

      From strategy gaps to operational blind spots, this episode is a masterclass in understanding who’s responsible for what and how to build a team of partners (not vendors) who care as much about your success as you do.

      If you've ever asked, “Who do I trust?” or “Can I fire my CMO?”, you’ll want to hit play, take notes, and maybe even send this one to your leadership team.

      Show Notes with Timestamps

      • Introduction and Episode Context (00:00:01): Brian Walker introduces the episode, explains the "fly on the wall" format, and sets up the discussion about marketing roles.
      • Content Creation Process & AI Use (00:01:16): Explains their approach to content creation, use of AI, and the importance of unique, thought-leadership-based content.
      • Episode Format and Sponsor Messages (00:03:31): Describes the episode’s unique format, honesty in discussion, and includes sponsor messages.
      • Defining Roles: Marketing Agency, Fractional CMO, and Coach (00:04:40): Breakdown of what each provider (agency, fractional CMO, coach) does for auto repair shops.
      • Shop Marketing Pros: Scope of Work (00:05:36): Details the specific marketing tasks handled by Shop Marketing Pros, including SEO, ads, social media, and website management.
      • Fractional CMO: Strategy and Accountability (00:06:53): Explains the role of a fractional CMO in driving strategy, creating plans, and holding others accountable.
      • Coaching Companies: Business Guidance (00:08:01): Describes how coaches provide business advice, recommend agencies, and review marketing results.
      • Overlap and Blurred Lines Between Roles (00:10:02): Discussion on where marketing agencies, CMOs, and coaches overlap, especially in client consultations.
      • Marketing vs. Operations: Who Does What? (00:10:37): Clarifies the division between marketing services and shop operations, and where coaches step in.
      • Consultative Role of Agencies (00:11:22): Agencies are increasingly expected to provide business advice, not just marketing services.
      • Ongoing Agency-Shop Owner Relationship (00:12:04): Importance of proactive communication and evolving strategies between agencies and shop owners.
      • Responsibility for Results: The "Finger Pointing" Problem (00:13:08): Addresses confusion when multiple providers are involved and how to identify who is responsible for issues.
      • Case Example: Adjusting Marketing Services (00:13:43): Shares a real-world example of shifting marketing tactics based on client needs and results.
      • Shop Owner Time Investment (00:14:19): Discusses the time commitment required from shop owners for effective marketing collaboration.
      • Shop Owner Involvement and Results (00:14:34): Highlights that more involved shop owners see better marketing outcomes.
      • Trust and Choosing Who to Believe (00:16:57): Advice on how shop owners should decide whom to trust when providers disagree.
      • Variability in Provider Experience (00:19:27): Notes that experiences can vary greatly depending on the specific people involved at each company.
      • Sponsor Messages (00:20:37): Additional sponsor advertisements and product features.
      • Who is a Good Fit for a Fractional CMO? (00:22:16): Describes shop owner profiles that benefit from a fractional CMO versus those who do not.
      • Hands-Off vs. Growth-Oriented Owners (00:23:40): Contrasts shop owners who want to be hands-off with those growing multi-location businesses.
      • CMO as Visionary and Liaison (00:24:40): Explains the CMO’s role in understanding and representing the shop owner’s vision.
      • Do You Need a CMO if You Have a Marketing Company? (00:25:56): Directly addresses whether a CMO is necessary when working with a marketing agency.
      • Strategic Depth: Agency vs. CMO (00:27:08): Compares the level of strategy provided by agencies and what a CMO should add.
      • Full-Stack Marketer Myth & CMO Scope (00:28:09): Discusses the unrealistic expectation of a single person handling all marketing functions.
      • Firing a CMO: Independence of Services (00:30:26): Clarifies that marketing services can continue independently if a shop owner stops working with a CMO.
      • Agency Strategy Scope (00:31:11): Defines the limits of agency strategy—focused on digital services, not all marketing types.
      • When a Fractional CMO Adds Value (00:31:38): Identifies scenarios where a CMO is valuable, especially for traditional and community marketing.
      • Coach’s Role in Community Involvement (00:32:05): Coaches can advise on community involvement, but not detailed marketing strategy.
      • Identifying the Owner of a Problem (00:33:07): Provides examples of who is responsible for solving specific shop problems.
      • Problem-Solving Chain: Coach, CMO, Agency (00:34:11): Describes the escalation path for addressing marketing and operational issues.
      • Connecting the Dots, Not Finger Pointing (00:35:52): Emphasizes collaborative problem-solving among providers to keep the shop busy.
      • Agency as Strategic Partner (00:36:58): Explains how Shop Marketing Pros often act as a strategic partner, not just a vendor.
      • Vendor vs. Partner Mindset (00:38:49): Defines the difference between vendors and partners in the context of marketing support.
      • Advising Against Self-Interest (00:39:41): True partners are willing to recommend stopping services that aren’t working, even at their own expense.
      • Coaching Companies: What They Do (00:41:02): Details the core functions of coaching companies, especially for new shop owners.
      • Coaching for Business Fundamentals (00:42:18): Coaches teach business basics, financials, pricing, and team skills.
      • Coaching for Technicians-Turned-Owners (00:43:27): Coaches help technicians transition into successful business owners.
      • Which Provider to Hire First? (00:43:53): Guidance on prioritizing hiring a coach, marketing agency, or CMO based on business stage.
      • Early Stage Marketing Essentials (00:45:29): Outlines basic marketing needs for new shops and when to consider hiring a CMO.
      • Cost-to-Value of a Marketing Team (00:48:09): Discusses the value of having a full marketing team and staying current with trends.
      • CSM Role Clarified (00:49:04): Defines the Client Success Manager (CSM) role within the marketing team.
      
      

      Closing Remarks and Feedback Request (00:49:24): Wraps up the episode, requests listener feedback, and promotes other network podcasts.

      Thanks to our Partners, Shop Boss and AppFueled

      This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

      AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

      Aftermarket Radio Network

      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

      ]]>c2f87b4e-faec-4e76-9029-d09e3ebb040bWed, 27 Aug 2025 00:15:00 -050050:14falsebonusThe Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

      Jason Hladyniuk, service advisor coach at RPM Training, draws inspiration from the world of music to show how shops can be fully “in tune” and "showtime ready" the moment their doors open each morning.

      In this episode, you’ll learn how this approach helps service advisors:
      • Deliver an outstanding client experience without getting lost in paperwork or daily chaos.
      • Lower stress by anticipating needs and having everything ready before clients arrive.
      • Read their “audience” and adjust communication, whether through a quick text or a detailed face-to-face chat.
      • Lead with consistent professionalism, not sales tactics, just as a dental hygienist confidently recommends treatment.
      • Use pre-appointment communication to set the stage for stronger client relationships at drop-off.
      • Commit to continuous practice and training, because like world-class musicians, the best advisors never stop rehearsing, adapting, and growing.

      Don’t miss this episode, it’s your backstage pass to delivering a flawless performance every day and creating lasting harmony with your clients!

      Jason Hladyniuk, service advisor coach at RPM Training

      Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
      • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
      • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
      • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
      • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
      • Follow on Twitter: https://twitter.com/RResultsBiz
      • Visit the Website: https://remarkableresults.biz/
      • Join our Insider List: https://remarkableresults.biz/insider
      • All books mentioned on our podcasts: https://remarkableresults.biz/books
      • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
      • Buy Me a Coffee: https://www.buymeacoffee.com/carm
      • Special episode collections: https://remarkableresults.biz/collections
      • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
      
              ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

      Jason Hladyniuk, service advisor coach at RPM Training, draws inspiration from the world of music to show how shops can be fully “in tune” and "showtime ready" the moment their doors open each morning.

      In this episode, you’ll learn how this approach helps service advisors:
      • Deliver an outstanding client experience without getting lost in paperwork or daily chaos.
      • Lower stress by anticipating needs and having everything ready before clients arrive.
      • Read their “audience” and adjust communication, whether through a quick text or a detailed face-to-face chat.
      • Lead with consistent professionalism, not sales tactics, just as a dental hygienist confidently recommends treatment.
      • Use pre-appointment communication to set the stage for stronger client relationships at drop-off.
      • Commit to continuous practice and training, because like world-class musicians, the best advisors never stop rehearsing, adapting, and growing.

      Don’t miss this episode, it’s your backstage pass to delivering a flawless performance every day and creating lasting harmony with your clients!

      Jason Hladyniuk, service advisor coach at RPM Training

      Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
      • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
      • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
      • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
      • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
      • Follow on Twitter: https://twitter.com/RResultsBiz
      • Visit the Website: https://remarkableresults.biz/
      • Join our Insider List: https://remarkableresults.biz/insider
      • All books mentioned on our podcasts: https://remarkableresults.biz/books
      • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
      • Buy Me a Coffee: https://www.buymeacoffee.com/carm
      • Special episode collections: https://remarkableresults.biz/collections
      • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
      
              ]]>5d64f278-682f-48c5-9f34-60754f272e17Tue, 26 Aug 2025 00:15:00 -050036:25falsefull10541054Marketing & Customer Retention: Keep 'Em Coming Back [E222] - Chris Cotton Weekly BlitzVisit ShopMarketingPros.com/chris to partner with a team that 

      understands your business. Because every great shop deserves marketing 

      that’s just as great. 

      Check out their podcast here: https://autorepairmarketing.captivate.fm/

      If you would like to join their private Facebook group go here: 

      https://www.facebook.com/groups/autorepairmarketingmastermindIn 

      In Episode 9 of "The Weekly Blitz," Coach Chris Cotton delivers a comprehensive overview of essential marketing and customer retention strategies specifically tailored for auto repair shop owners. He begins by stressing the importance of proactive marketing, explaining that waiting for customers to find you is no longer enough in today’s competitive landscape. Chris details how leveraging digital tools such as Google My Business, Local Service Ads, search engine optimization (SEO), and targetEd digital ads can significantly boost your shop’s visibility and attract a steady stream of new clients. He provides practical tips on optimizing your Google My Business profile, ensuring your shop appears in local searches, and using Local Service Ads to reach customers actively seeking auto repair services.

      Beyond attracting new customers, Chris underscores the critical role of retention strategies in building a loyal client base. He discusses the effectiveness of ongoing communication through email marketing and text messaging, which can be used to send appointment reminders, service updates, and special offers. In-shop branding is also highlighted as a way to reinforce your shop’s identity and values, creating a memorable experience that encourages repeat business.

      A key point Chris makes is the necessity of defining your ideal customer. By understanding who you want to serve, you can tailor your marketing efforts to attract the right clientele and maximize your return on investment (ROI). He advises shop owners to consistently track the ROI of their marketing campaigns, using data to refine strategies and ensure resources are being used effectively.

      Relationship-building is another cornerstone of Chris’s approach. He emphasizes making a positive impression from the very first visit, suggesting that every interaction is an opportunity to build trust and rapport. This includes everything from a warm greeting at the front desk to follow-up communications after a service appointment.

      Chris also highlights the value of community involvement, recommending that shop owners participate in local events, sponsor community activities, or support charitable causes. These efforts not only enhance your shop’s reputation but also foster a sense of connection with the local community.

      For those seeking expert guidance, Chris recommends partnering with Shop Marketing Pros, a company specializing in marketing solutions for auto repair shops. He notes that working with professionals can help you develop and execute a comprehensive marketing plan tailored to your unique needs.

      Overall, this episode is packed with actionable advice and proven strategies designed to help your auto repair shop grow, thrive, and stand out in a crowded market.

      ​Introduction and Sponsor Message (00:00:12) 

      • Coach Chris Cotton introduces the podcast, highlights the sponsor, and sets the stage for the episode.
      
      

      Episode Overview & Importance of Marketing (00:01:18) 

      • Explains the episode’s focus on marketing and customer retention, and why consistent marketing is crucial for auto repair shops.
      
      

      Proactive vs. Reactive Marketing & Customer Avatar (00:02:19) 

      • Discusses proactive versus reactive marketing, and using tools like ChatGPT to define your ideal customer.
      
      

      Seven Key Marketing Strategies for Auto Repair Shops (00:03:28) 

      • Outlines seven essential marketing tactics: Google My Business, Local Service Ads, SEO, digital ads, retention marketing, in-shop branding, and community involvement.
      
      

      Building Customer Retention from the First Visit (00:07:47) 

      • Covers best practices for collecting customer information, setting expectations, and tracking marketing sources from the first visit.
      
      

      Customer Experience During and After the Visit (00:08:50) 

      • Describes communication during the visit, payment processes, post-visit follow-up, and encouraging reviews and repeat visits.
      
      

      Tracking Return on Investment (ROI) (00:10:03) 

      • Explains key ROI metrics: cost per lead, customer acquisition cost, and lifetime value, and stresses the importance of tracking marketing effectiveness.
      
      

      Closing Remarks and Sponsor ShoutOut (00:11:13) 

      • Wraps up with a call to action, another sponsor mention, and motivational closing thoughts.
      
      

      Farewell (00:12:09) 

      • Coach Chris Cotton signs off and thanks listeners.
      
      

      
      

      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

      Check out their podcast here: https://autorepairmarketing.captivate.fm/

      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

      To listen to more episodes, make sure and go over to iTunes and or Spotify.

      Don't forget to rate and review us!

      
      

      Connect with Chris:

      AutoFix-Auto Shop Coaching

      www.autoshopcoaching.com

      www.aftermarketradionetwork.com

      940-400-1008

      Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

      YouTube: https://bit.ly/3ClX0ae

      Email Chris:...]]>Visit ShopMarketingPros.com/chris to partner with a team that 

      understands your business. Because every great shop deserves marketing 

      that’s just as great. 

      Check out their podcast here: https://autorepairmarketing.captivate.fm/

      If you would like to join their private Facebook group go here: 

      https://www.facebook.com/groups/autorepairmarketingmastermindIn 

      In Episode 9 of "The Weekly Blitz," Coach Chris Cotton delivers a comprehensive overview of essential marketing and customer retention strategies specifically tailored for auto repair shop owners. He begins by stressing the importance of proactive marketing, explaining that waiting for customers to find you is no longer enough in today’s competitive landscape. Chris details how leveraging digital tools such as Google My Business, Local Service Ads, search engine optimization (SEO), and targetEd digital ads can significantly boost your shop’s visibility and attract a steady stream of new clients. He provides practical tips on optimizing your Google My Business profile, ensuring your shop appears in local searches, and using Local Service Ads to reach customers actively seeking auto repair services.

      Beyond attracting new customers, Chris underscores the critical role of retention strategies in building a loyal client base. He discusses the effectiveness of ongoing communication through email marketing and text messaging, which can be used to send appointment reminders, service updates, and special offers. In-shop branding is also highlighted as a way to reinforce your shop’s identity and values, creating a memorable experience that encourages repeat business.

      A key point Chris makes is the necessity of defining your ideal customer. By understanding who you want to serve, you can tailor your marketing efforts to attract the right clientele and maximize your return on investment (ROI). He advises shop owners to consistently track the ROI of their marketing campaigns, using data to refine strategies and ensure resources are being used effectively.

      Relationship-building is another cornerstone of Chris’s approach. He emphasizes making a positive impression from the very first visit, suggesting that every interaction is an opportunity to build trust and rapport. This includes everything from a warm greeting at the front desk to follow-up communications after a service appointment.

      Chris also highlights the value of community involvement, recommending that shop owners participate in local events, sponsor community activities, or support charitable causes. These efforts not only enhance your shop’s reputation but also foster a sense of connection with the local community.

      For those seeking expert guidance, Chris recommends partnering with Shop Marketing Pros, a company specializing in marketing solutions for auto repair shops. He notes that working with professionals can help you develop and execute a comprehensive marketing plan tailored to your unique needs.

      Overall, this episode is packed with actionable advice and proven strategies designed to help your auto repair shop grow, thrive, and stand out in a crowded market.

      ​Introduction and Sponsor Message (00:00:12) 

      • Coach Chris Cotton introduces the podcast, highlights the sponsor, and sets the stage for the episode.
      
      

      Episode Overview & Importance of Marketing (00:01:18) 

      • Explains the episode’s focus on marketing and customer retention, and why consistent marketing is crucial for auto repair shops.
      
      

      Proactive vs. Reactive Marketing & Customer Avatar (00:02:19) 

      • Discusses proactive versus reactive marketing, and using tools like ChatGPT to define your ideal customer.
      
      

      Seven Key Marketing Strategies for Auto Repair Shops (00:03:28) 

      • Outlines seven essential marketing tactics: Google My Business, Local Service Ads, SEO, digital ads, retention marketing, in-shop branding, and community involvement.
      
      

      Building Customer Retention from the First Visit (00:07:47) 

      • Covers best practices for collecting customer information, setting expectations, and tracking marketing sources from the first visit.
      
      

      Customer Experience During and After the Visit (00:08:50) 

      • Describes communication during the visit, payment processes, post-visit follow-up, and encouraging reviews and repeat visits.
      
      

      Tracking Return on Investment (ROI) (00:10:03) 

      • Explains key ROI metrics: cost per lead, customer acquisition cost, and lifetime value, and stresses the importance of tracking marketing effectiveness.
      
      

      Closing Remarks and Sponsor ShoutOut (00:11:13) 

      • Wraps up with a call to action, another sponsor mention, and motivational closing thoughts.
      
      

      Farewell (00:12:09) 

      • Coach Chris Cotton signs off and thanks listeners.
      
      

      
      

      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

      Check out their podcast here: https://autorepairmarketing.captivate.fm/

      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

      To listen to more episodes, make sure and go over to iTunes and or Spotify.

      Don't forget to rate and review us!

      
      

      Connect with Chris:

      AutoFix-Auto Shop Coaching

      www.autoshopcoaching.com

      www.aftermarketradionetwork.com

      940-400-1008

      Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

      YouTube: https://bit.ly/3ClX0ae

      Email Chris: chris@autofixsos.com

      The Aftermarket Radio Network

      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

      
      

      #autofixautoshopcoaching

       #autofixbeautofixing #autoshopprofits #autoshopprofit 

      #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

      #autorepairshopcoaching #autorepairshopconsulting 

      #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

      #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

      #autofix #shopmarketingpros #autofixautoshopcoachingbook

      ]]>791b9e98-a1ea-46d2-bc0c-5cabe7a8500dMon, 25 Aug 2025 00:15:00 -050011:28falsebonusThe Reservationist Role in Retention [E057] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

      Watch Full Video Episode

      In our Episode Today:

      I’ve invited my friend Rui Martins to return for Part Two of our conversation on the repair shop role focused on communication. 

      We discussed this topic in episode 22 - and I point just about every repair shop I work with to the concept of creating a reservationist position in their staff.   I was introduced to this concept first with my former coach, Bob Greenwood, whom we lost in 2021 to an unexpected heart attack. 

      I met Rui Martins when he was working with a shop that onboarded Autoflow. In the process - we quickly realized we were speaking a similar language, and shared many concepts and ideas.

      Today - we continue our conversation on many of those concepts as we discuss the role of a reservationist in the retention process.

      I highly encourage shops who value cultivating authentic, strong, and purpose filled relationships with their clients to listen to this as well as:

      Episode 022 on Speak Up - follow up with this episode.

      RRR Episode 922 - “The Role of the Reservationist in Auto Repair.”

      The Word of the Day:

      Profundity

      noun: Deep insight, great depth of knowledge or thought.

      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

      Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

      Contact Information

      • Email Craig O'Neill: speakup@craigoneill.net
      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      
      

      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

      ]]>Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

      Watch Full Video Episode

      In our Episode Today:

      I’ve invited my friend Rui Martins to return for Part Two of our conversation on the repair shop role focused on communication. 

      We discussed this topic in episode 22 - and I point just about every repair shop I work with to the concept of creating a reservationist position in their staff.   I was introduced to this concept first with my former coach, Bob Greenwood, whom we lost in 2021 to an unexpected heart attack. 

      I met Rui Martins when he was working with a shop that onboarded Autoflow. In the process - we quickly realized we were speaking a similar language, and shared many concepts and ideas.

      Today - we continue our conversation on many of those concepts as we discuss the role of a reservationist in the retention process.

      I highly encourage shops who value cultivating authentic, strong, and purpose filled relationships with their clients to listen to this as well as:

      Episode 022 on Speak Up - follow up with this episode.

      RRR Episode 922 - “The Role of the Reservationist in Auto Repair.”

      The Word of the Day:

      Profundity

      noun: Deep insight, great depth of knowledge or thought.

      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

      Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

      Contact Information

      • Email Craig O'Neill: speakup@craigoneill.net
      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      
      

      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

      ]]>653bae38-c862-4652-a5be-eb0e674c4955Mon, 25 Aug 2025 00:15:00 -050051:01falsebonusThe Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]Thanks to our Partners, NAPA TRACS, and Today's Class

      This episode explores how today’s top automotive shops are transforming their business by taking a proactive approach—reaching out to customers instead of waiting for the phone to ring.

      Watch Full Video Episode

      You’ll hear strategies to overcome common service advisor objections, such as “cold calling feels pushy” or “I don’t have time,” supported by Dan Taylor’s compelling data showing that just 10 calls can generate 2 appointments. We’ll break down the different types of high-impact calls, thank you calls, deferred work reminders, and even simple “we miss you” check-ins that strengthen relationships and keep customers engaged. Plus, learn why tailoring outreach—whether by call or text—based on each customer’s preference ensures communication feels genuine, not generic.

      This conversation reveals why outbound calls aren’t just a task, but a growth opportunity. In an increasingly digital world, it’s the personal touch that builds trust, sets your shop apart, and keeps customers coming back. Don’t wait for loyalty, create it.

      Frank Ruzicka, BG Automotive, Fort Collins, CO Kent von Schilling, Ferber's Tire and Auto, Richmond, VA Jesse Peltzer, Autostream Car Care, MD
      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
      • The Aftermarket Radio Network: https://aftermarketradionetwork.com
      • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
      • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
      • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
      • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
      • Follow on X: https://twitter.com/RResultsBiz
      • Visit the Website: https://remarkableresults.biz/
      • Join our Insider List: https://remarkableresults.biz/insider
      • All books mentioned on our podcasts: https://remarkableresults.biz/books
      • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
      • Buy Me a Coffee: https://www.buymeacoffee.com/carm
      • Special episode collections: https://remarkableresults.biz/collections
      • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

        This episode explores how today’s top automotive shops are transforming their business by taking a proactive approach—reaching out to customers instead of waiting for the phone to ring.

        Watch Full Video Episode

        You’ll hear strategies to overcome common service advisor objections, such as “cold calling feels pushy” or “I don’t have time,” supported by Dan Taylor’s compelling data showing that just 10 calls can generate 2 appointments. We’ll break down the different types of high-impact calls, thank you calls, deferred work reminders, and even simple “we miss you” check-ins that strengthen relationships and keep customers engaged. Plus, learn why tailoring outreach—whether by call or text—based on each customer’s preference ensures communication feels genuine, not generic.

        This conversation reveals why outbound calls aren’t just a task, but a growth opportunity. In an increasingly digital world, it’s the personal touch that builds trust, sets your shop apart, and keeps customers coming back. Don’t wait for loyalty, create it.

        Frank Ruzicka, BG Automotive, Fort Collins, CO Kent von Schilling, Ferber's Tire and Auto, Richmond, VA Jesse Peltzer, Autostream Car Care, MD
        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
        • The Aftermarket Radio Network: https://aftermarketradionetwork.com
        • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
        • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
        • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
        • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
        • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
        • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
        • Follow on X: https://twitter.com/RResultsBiz
        • Visit the Website: https://remarkableresults.biz/
        • Join our Insider List: https://remarkableresults.biz/insider
        • All books mentioned on our podcasts: https://remarkableresults.biz/books
        • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
        • Buy Me a Coffee: https://www.buymeacoffee.com/carm
        • Special episode collections: https://remarkableresults.biz/collections
        • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
        • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
        • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
        • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
        • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
        • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
        • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
        • 
        
        ]]>3be7f556-ed2c-4ebb-83af-57f4d461d58aFri, 22 Aug 2025 14:00:00 -050035:08falsefull447447Should My Spouse Own my Business Too? Should I Pay Them? [E184] - Business By The NumbersThanks to our partner Promotive

        Being married while owning a business isn’t just about love and partnership—it’s about liability, taxes, estate planning, and protecting your family’s future. In this episode of Business By The Numbers, Hunt Demarest, CPA with Paarmelis & Associates, pulls back the curtain on one of the most common yet misunderstood questions business owners face: should your spouse be on the business, the payroll, or the tax return?

        From his own estate planning experience at 37 to the real-world pitfalls he’s seen in auto repair shops across the country, Hunt shares what every entrepreneur needs to know before signing their spouse onto ownership or payroll. This episode covers everything from joint tax filing risks to payroll tax traps—and even the little-known IRS relief provisions like innocent spouse and injured spouse rules.

        What You’ll Learn:

        (00:40) Estate planning and why spousal ownership matters

        • Why estate planning is crucial at any age (yes, even in your 30s).
        • The difference between assets and liabilities when transferring ownership.
        • Why lawyers and accountants often approach planning differently.
        • The hidden costs of joint ownership in businesses vs. brokerage accounts.
        
        

        (05:56) Spouses, liability, and your business

        • Why putting your spouse on the business could expose them to payroll and sales tax liability.
        • The dangers of “splitting ownership” just to be fair.
        • Why estate tax benefits often don’t outweigh liability risks.
        • A real-world example of how the IRS can pursue both spouses if one is on the books.
        
        

        (12:00) Innocent spouse vs. injured spouse: IRS relief explained

        • The difference between innocent spouse relief and injured spouse relief.
        • When each applies—and why you hope you’ll never need them.
        • Why filing separately almost never makes sense (and when it might).
        
        

        (16:18) Payroll, joint filing, and the “nuclear option”

        • Why paying your spouse rarely saves taxes—and can cost thousands in payroll tax.
        • When it does make sense to put your spouse on payroll (hint: retirement accounts, health insurance).
        • Why joint filing almost always beats separate returns.
        • The rare scenarios where keeping your spouse off the business can protect your family
        
        

        Hunt wraps up with a reminder: marriage and business both require careful planning. Talk to your spouse, your lawyer, and your accountant before making big ownership or payroll decisions—because the wrong choice could cost far more than you think.

        Thanks to our partner Promotive

        It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

        Paar Melis and Associates – Accountants Specializing in Automotive Repair

        Visit us Online: www.paarmelis.com

        Email Hunt: podcast@paarmelis.com

        Text Paar Melis @ 301-307-5413

        Download a Copy of My Books Here:

        • Wrenches to Write-Offs
        • Your Perfect Shop 
        
        

        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

        Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

        Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

        Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

        The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

        The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

        Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

        ]]>Thanks to our partner Promotive

        Being married while owning a business isn’t just about love and partnership—it’s about liability, taxes, estate planning, and protecting your family’s future. In this episode of Business By The Numbers, Hunt Demarest, CPA with Paarmelis & Associates, pulls back the curtain on one of the most common yet misunderstood questions business owners face: should your spouse be on the business, the payroll, or the tax return?

        From his own estate planning experience at 37 to the real-world pitfalls he’s seen in auto repair shops across the country, Hunt shares what every entrepreneur needs to know before signing their spouse onto ownership or payroll. This episode covers everything from joint tax filing risks to payroll tax traps—and even the little-known IRS relief provisions like innocent spouse and injured spouse rules.

        What You’ll Learn:

        (00:40) Estate planning and why spousal ownership matters

        • Why estate planning is crucial at any age (yes, even in your 30s).
        • The difference between assets and liabilities when transferring ownership.
        • Why lawyers and accountants often approach planning differently.
        • The hidden costs of joint ownership in businesses vs. brokerage accounts.
        
        

        (05:56) Spouses, liability, and your business

        • Why putting your spouse on the business could expose them to payroll and sales tax liability.
        • The dangers of “splitting ownership” just to be fair.
        • Why estate tax benefits often don’t outweigh liability risks.
        • A real-world example of how the IRS can pursue both spouses if one is on the books.
        
        

        (12:00) Innocent spouse vs. injured spouse: IRS relief explained

        • The difference between innocent spouse relief and injured spouse relief.
        • When each applies—and why you hope you’ll never need them.
        • Why filing separately almost never makes sense (and when it might).
        
        

        (16:18) Payroll, joint filing, and the “nuclear option”

        • Why paying your spouse rarely saves taxes—and can cost thousands in payroll tax.
        • When it does make sense to put your spouse on payroll (hint: retirement accounts, health insurance).
        • Why joint filing almost always beats separate returns.
        • The rare scenarios where keeping your spouse off the business can protect your family
        
        

        Hunt wraps up with a reminder: marriage and business both require careful planning. Talk to your spouse, your lawyer, and your accountant before making big ownership or payroll decisions—because the wrong choice could cost far more than you think.

        Thanks to our partner Promotive

        It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

        Paar Melis and Associates – Accountants Specializing in Automotive Repair

        Visit us Online: www.paarmelis.com

        Email Hunt: podcast@paarmelis.com

        Text Paar Melis @ 301-307-5413

        Download a Copy of My Books Here:

        • Wrenches to Write-Offs
        • Your Perfect Shop 
        
        

        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

        Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

        Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

        Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

        The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

        The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

        Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

        ]]>dfbef710-9569-4eda-9f3e-7523623bd4d6Thu, 21 Aug 2025 00:15:00 -050024:42falsebonusAre You Listening to Tom Brady? [E198] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training and Pico Technology

        Watch Full Video Episode

        In this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow takes a detour from his usual pop culture quotes and instead pulls wisdom from an unlikely source: Tom Brady.

        Brady’s recent interview stirred up some debate, but Matt digs into why technicians, shop owners, and service advisors should pay attention. It’s not about football stats or Super Bowl rings—it’s about preparation, accountability, and being part of a team that wins together.

        What You’ll Learn in This Episode:

        • Why Tom Brady’s relentless preparation matters just as much in a repair shop as it does on the football field.
        • How great technicians can (and should) take interest in more than just “their bay”—including front-of-house operations, management decisions, and shop profitability.
        • The balance between accountability and respect: holding management and teammates responsible without tearing them down.
        • How effort, process, and adaptability create opportunities for success—and why relying on “luck” isn’t enough.
        • The parallel between team sports and auto repair shops: winning requires every player, from the service advisor to the shop foreman to the owner.
        
        

        Matt also isn’t afraid to jab at a few colleagues (sorry, Buffalo fans—Tom Brady didn’t exactly give Josh Allen the blessing), all while reminding us that success in auto repair is about more than just cranking hours. It’s about growth, teamwork, and improving the environment for everyone involved.

        Thanks to our Partner, NAPA Autotech Training

        NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

        Thanks to our Partner, Pico Technology

        Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

        Contact Information

        • Email Matt: mattfanslowpodcast@gmail.com
        • Diagnosing the Aftermarket A - Z YouTube Channel
        • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
        
        

        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

        ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

        Watch Full Video Episode

        In this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow takes a detour from his usual pop culture quotes and instead pulls wisdom from an unlikely source: Tom Brady.

        Brady’s recent interview stirred up some debate, but Matt digs into why technicians, shop owners, and service advisors should pay attention. It’s not about football stats or Super Bowl rings—it’s about preparation, accountability, and being part of a team that wins together.

        What You’ll Learn in This Episode:

        • Why Tom Brady’s relentless preparation matters just as much in a repair shop as it does on the football field.
        • How great technicians can (and should) take interest in more than just “their bay”—including front-of-house operations, management decisions, and shop profitability.
        • The balance between accountability and respect: holding management and teammates responsible without tearing them down.
        • How effort, process, and adaptability create opportunities for success—and why relying on “luck” isn’t enough.
        • The parallel between team sports and auto repair shops: winning requires every player, from the service advisor to the shop foreman to the owner.
        
        

        Matt also isn’t afraid to jab at a few colleagues (sorry, Buffalo fans—Tom Brady didn’t exactly give Josh Allen the blessing), all while reminding us that success in auto repair is about more than just cranking hours. It’s about growth, teamwork, and improving the environment for everyone involved.

        Thanks to our Partner, NAPA Autotech Training

        NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

        Thanks to our Partner, Pico Technology

        Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

        Contact Information

        • Email Matt: mattfanslowpodcast@gmail.com
        • Diagnosing the Aftermarket A - Z YouTube Channel
        • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
        
        

        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

        ]]>4bc47a5e-5421-4fdd-890a-d4e224041d9eWed, 20 Aug 2025 00:15:00 -050025:22falsebonusThe ROI of Kindness: How Giving Creates Growth in Your Business [E166] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

        In this heart-filled episode of the Auto Repair Marketing Podcast, Kim Walker sits down with Christina Beverly from Harrell & Beverly Transmission Auto Repair in Sanford, Florida. 

        Christina shares the behind-the-scenes story of their now-annual teacher giveaway, an initiative born from local Amazon wish lists that quickly grew into a high-impact, community-shaping campaign. 

        You'll hear how a $500 donation turned into $1,500, the emotional stories behind the nominations, and how this one simple idea rallied their team, elevated their brand, and aligned perfectly with their EOS-driven vision.

        This isn’t just another feel-good story. It’s a blueprint for what can happen when shops get intentional about giving back. From internal morale to external reputation, Christina explains how generosity fuels growth and how you can take this idea and make it your own.

        Ready to inspire your team, connect with your community, and build a brand people can’t stop talking about? Hit play and take notes. 

        Lagniappe (Books, Links, Other Podcasts, etc)

        • https://www.harrellandbeverly.com/ 
        • https://www.harrellandbeverly.com/our-history
        • https://www.harrellandbeverly.com/teachers 
        • Christina's blog about her cancer: https://www.livingrarely.com/ 
        
        

        Show Notes with Timestamps

        • Introduction (00:00:01) Brief intro to the Aftermarket Radio Network and the podcast.
        • Host Welcome & Updates (00:00:10) Host welcomes listeners, gives personal updates, and introduces guest Christina Beverly.
        • Sponsor Message 1 (00:00:57) Shop Boss sponsor message about shop management software.
        • Guest Introduction & Conference Talk (00:01:17) Host and Christina discuss previous episodes, upcoming conferences, and Christina’s involvement with Flaca.
        • Travel & Podcasting Life (00:04:02) Host shares about frequent travel for work and its challenges.
        • Classroom Giveaway Origins (00:04:44) Christina explains how the classroom giveaway started, inspired by teachers’ Amazon wish lists and local needs.
        • First Year of the Giveaway (00:05:22) Details about the first year’s small-scale giveaway and unexpected national reach.
        • Scaling Up the Giveaway (00:09:19) This year’s expanded giveaway: $1,000 grand prize, $500 runner-up, and 271 nominations.
        • Metrics & Website Impact (00:10:41) Discussion of increased website traffic and engagement during the giveaway.
        • Last Year’s Impact & Teacher Reactions (00:12:02) Reflections on last year’s recipients and their gratitude, even from out-of-state teachers.
        • Announcing Winners & Selection Process (00:12:41) How winners were chosen, the addition of a runner-up prize, and the team’s involvement in selection.
        • Winner Stories & Reactions (00:14:48) Stories about the winners, including a first-year trades teacher and their reactions to winning.
        • Sponsor Message 2 (00:18:00) Shop Boss and App Fueled sponsor messages.
        • Core Values & Business Why (00:19:58) Host and Christina discuss EOS, core values, and how generosity fits into their business mission.
        • Community Reputation & Industry Image (00:22:45) How community involvement supports reputation and counters negative industry stereotypes.
        • Industry Initiatives & Good Stories (00:24:24) Mention of Promoting’s scholarship video initiative and the importance of positive industry stories.
        • Narrowing Down Nominations (00:25:49) How the team reduced 271 nominations to six finalists, with emotional impact on staff.
        • Planning for Next Year (00:27:41) Lessons learned, plans to start earlier, and involving more vendors for future giveaways.
        • Team & Community Impact (00:29:40) Positive effects on team morale, community feedback, and the importance of acknowledgment.
        • Budgeting & Advice for Other Shops (00:31:34) Advice for shop owners on starting small with charitable initiatives.
        • Event Marketing & Growth (00:32:16) Encouragement to start small with events and grow over time.
        • Next Year’s Improvements (00:32:48) Plans to start planning earlier, reach out to vendors, and coordinate with school schedules.
        • ROI Beyond Appointments (00:33:53) Discussion of broader ROI: website traffic, social media growth, email signups, and brand awareness.
        • Shop Legacy & Family History (00:38:20) Overview of Harrell and Beverly’s four-generation family business history.
        • Family Roles in the Business (00:39:42) Description of family members’ roles and past involvement in the shop.
        • Personal Cancer Journey (00:40:32) Christina shares her rare cancer story, lessons of hope, and advice for those facing hardship.
        • Event Promotion & Podcast Close (00:45:13) Promotion for the “Plan with the Pros” event and closing remarks for the podcast episode.
        
        

        How To Get In Touch

        Join The Auto Repair Marketing Mastermind Group on Facebook

        Meet The Pros

        Follow SMP on Facebook

        Follow SMP on Instagram

        Get The Ultimate Guide to Auto Repair Shop Marketing Book

        Email Us Podcast Questions or Topics 

        Thanks to our Partners, Shop Boss and AppFueled

        This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

        AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

        Aftermarket Radio Network

        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

        ]]>Thanks to our Partners, Shop Boss and AppFueled

        In this heart-filled episode of the Auto Repair Marketing Podcast, Kim Walker sits down with Christina Beverly from Harrell & Beverly Transmission Auto Repair in Sanford, Florida. 

        Christina shares the behind-the-scenes story of their now-annual teacher giveaway, an initiative born from local Amazon wish lists that quickly grew into a high-impact, community-shaping campaign. 

        You'll hear how a $500 donation turned into $1,500, the emotional stories behind the nominations, and how this one simple idea rallied their team, elevated their brand, and aligned perfectly with their EOS-driven vision.

        This isn’t just another feel-good story. It’s a blueprint for what can happen when shops get intentional about giving back. From internal morale to external reputation, Christina explains how generosity fuels growth and how you can take this idea and make it your own.

        Ready to inspire your team, connect with your community, and build a brand people can’t stop talking about? Hit play and take notes. 

        Lagniappe (Books, Links, Other Podcasts, etc)

        • https://www.harrellandbeverly.com/ 
        • https://www.harrellandbeverly.com/our-history
        • https://www.harrellandbeverly.com/teachers 
        • Christina's blog about her cancer: https://www.livingrarely.com/ 
        
        

        Show Notes with Timestamps

        • Introduction (00:00:01) Brief intro to the Aftermarket Radio Network and the podcast.
        • Host Welcome & Updates (00:00:10) Host welcomes listeners, gives personal updates, and introduces guest Christina Beverly.
        • Sponsor Message 1 (00:00:57) Shop Boss sponsor message about shop management software.
        • Guest Introduction & Conference Talk (00:01:17) Host and Christina discuss previous episodes, upcoming conferences, and Christina’s involvement with Flaca.
        • Travel & Podcasting Life (00:04:02) Host shares about frequent travel for work and its challenges.
        • Classroom Giveaway Origins (00:04:44) Christina explains how the classroom giveaway started, inspired by teachers’ Amazon wish lists and local needs.
        • First Year of the Giveaway (00:05:22) Details about the first year’s small-scale giveaway and unexpected national reach.
        • Scaling Up the Giveaway (00:09:19) This year’s expanded giveaway: $1,000 grand prize, $500 runner-up, and 271 nominations.
        • Metrics & Website Impact (00:10:41) Discussion of increased website traffic and engagement during the giveaway.
        • Last Year’s Impact & Teacher Reactions (00:12:02) Reflections on last year’s recipients and their gratitude, even from out-of-state teachers.
        • Announcing Winners & Selection Process (00:12:41) How winners were chosen, the addition of a runner-up prize, and the team’s involvement in selection.
        • Winner Stories & Reactions (00:14:48) Stories about the winners, including a first-year trades teacher and their reactions to winning.
        • Sponsor Message 2 (00:18:00) Shop Boss and App Fueled sponsor messages.
        • Core Values & Business Why (00:19:58) Host and Christina discuss EOS, core values, and how generosity fits into their business mission.
        • Community Reputation & Industry Image (00:22:45) How community involvement supports reputation and counters negative industry stereotypes.
        • Industry Initiatives & Good Stories (00:24:24) Mention of Promoting’s scholarship video initiative and the importance of positive industry stories.
        • Narrowing Down Nominations (00:25:49) How the team reduced 271 nominations to six finalists, with emotional impact on staff.
        • Planning for Next Year (00:27:41) Lessons learned, plans to start earlier, and involving more vendors for future giveaways.
        • Team & Community Impact (00:29:40) Positive effects on team morale, community feedback, and the importance of acknowledgment.
        • Budgeting & Advice for Other Shops (00:31:34) Advice for shop owners on starting small with charitable initiatives.
        • Event Marketing & Growth (00:32:16) Encouragement to start small with events and grow over time.
        • Next Year’s Improvements (00:32:48) Plans to start planning earlier, reach out to vendors, and coordinate with school schedules.
        • ROI Beyond Appointments (00:33:53) Discussion of broader ROI: website traffic, social media growth, email signups, and brand awareness.
        • Shop Legacy & Family History (00:38:20) Overview of Harrell and Beverly’s four-generation family business history.
        • Family Roles in the Business (00:39:42) Description of family members’ roles and past involvement in the shop.
        • Personal Cancer Journey (00:40:32) Christina shares her rare cancer story, lessons of hope, and advice for those facing hardship.
        • Event Promotion & Podcast Close (00:45:13) Promotion for the “Plan with the Pros” event and closing remarks for the podcast episode.
        
        

        How To Get In Touch

        Join The Auto Repair Marketing Mastermind Group on Facebook

        Meet The Pros

        Follow SMP on Facebook

        Follow SMP on Instagram

        Get The Ultimate Guide to Auto Repair Shop Marketing Book

        Email Us Podcast Questions or Topics 

        Thanks to our Partners, Shop Boss and AppFueled

        This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

        AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

        Aftermarket Radio Network

        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

        ]]>d0e8045d-fbaa-4134-9e99-b3a6c3f07511Wed, 20 Aug 2025 00:15:00 -050048:00falsebonusFrom Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

        Keith Katz shares practical insights from decades of running a successful auto repair business, offering shop owners real-world strategies to adapt and grow. From navigating the challenges of ADAS and EV technology to making bold investments in team training, Keith explains how the right decisions can set your shop up for long-term success.

        You’ll also discover why shifting from being a hands-on technician to a strategic business leader is essential, how proactive succession planning protects the future of your shop, and the one move Keith wishes he made sooner—hiring a business coach. His honest reflection and actionable advice make this conversation a must-listen for any shop owner ready to evolve, embrace new technology, and secure lasting profitability.

        Keith Katz, Quality Service Center, York, PA. Keith's previous episodes HERE Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
        • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
        • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
        • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
        • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
        • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
        • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
        • Follow on Twitter: https://twitter.com/RResultsBiz
        • Visit the Website: https://remarkableresults.biz/
        • Join our Insider List: https://remarkableresults.biz/insider
        • All books mentioned on our podcasts: https://remarkableresults.biz/books
        • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
        • Buy Me a Coffee: https://www.buymeacoffee.com/carm
        • Special episode collections: https://remarkableresults.biz/collections
        • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
        • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
        • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
        • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
        • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
        • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
        • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
        
                ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

        Keith Katz shares practical insights from decades of running a successful auto repair business, offering shop owners real-world strategies to adapt and grow. From navigating the challenges of ADAS and EV technology to making bold investments in team training, Keith explains how the right decisions can set your shop up for long-term success.

        You’ll also discover why shifting from being a hands-on technician to a strategic business leader is essential, how proactive succession planning protects the future of your shop, and the one move Keith wishes he made sooner—hiring a business coach. His honest reflection and actionable advice make this conversation a must-listen for any shop owner ready to evolve, embrace new technology, and secure lasting profitability.

        Keith Katz, Quality Service Center, York, PA. Keith's previous episodes HERE Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
        • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
        • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
        • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
        • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
        • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
        • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
        • Follow on Twitter: https://twitter.com/RResultsBiz
        • Visit the Website: https://remarkableresults.biz/
        • Join our Insider List: https://remarkableresults.biz/insider
        • All books mentioned on our podcasts: https://remarkableresults.biz/books
        • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
        • Buy Me a Coffee: https://www.buymeacoffee.com/carm
        • Special episode collections: https://remarkableresults.biz/collections
        • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
        • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
        • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
        • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
        • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
        • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
        • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
        
                ]]>8e5d56ae-66c6-44f6-85ca-4759993867e7Tue, 19 Aug 2025 00:15:00 -050036:44falsefull10531053Inventory & Parts Management: Control the Chaos, Protect the Profit [E221] - Chris Cotton Weekly BlitzTo listen to more episodes, make sure and go over to iTunes and or Spotify.

        Don't forget to rate and review us!

        Visit ShopMarketingPros.com/chris to partner with a team that 

        understands your business. Because every great shop deserves marketing 

        that’s just as great. 

        Check out their podcast here: https://autorepairmarketing.captivate.fm/

        If you would like to join their private Facebook group go here: 

        https://www.facebook.com/groups/autorepairmarketingmastermindIn 

        ​In episode eight of the "Back to Basics" series, Coach Chris Cotton delves into the critical topic of inventory and parts management, revealing how a disciplined approach can significantly boost profits and minimize chaos for auto repair shop owners. Throughout the episode, Coach Chris breaks down practical systems and strategies, including implementing just-in-time delivery to reduce excess stock, establishing efficient parts receiving procedures, and organizing inventory with clearly labeled bins for easy access and tracking.

        He also covers essential practices for managing cores and returns, ensuring that valuable credits are not lost and that inventory remains accurate. Coach Chris emphasizes the importance of tracking inventory turns as a key performance indicator (KPI), helping shop owners identify slow-moving items and optimize purchasing decisions. Listeners gain insights into preventing theft and shrinkage through robust controls, as well as improving cash flow by avoiding overstocking and tying up capital in unnecessary parts.

        
        

        With a focus on streamlining operations, Coach Chris outlines step-by-step processes that can be implemented immediately, from setting up inventory counts to training staff on best practices. Sponsored by Shop Marketing Pros, this episode is packed with actionable advice and real-world examples, empowering shop owners to take control of their inventory, reduce waste, and ultimately maximize profitability. Whether you’re looking to tighten up your current systems or build a solid foundation from scratch, this episode provides the tools and knowledge needed to transform your shop’s inventory management.

        ​

        ​Introduction and Sponsor Message (00:00:06) 

        • Coach Chris Cotton introduces the podcast, outlines the episode’s focus, and highlights the sponsor, Shop Marketing Pros.
        
        

        Why Inventory Management Matters (00:01:01) 

        • Explains the importance of inventory control, common shop problems, and how poor management impacts profits and operations.
        
        

        Risks of Poor Parts Control (00:02:04) 

        • Discusses theft, reconciliation, and the consequences of sloppy inventory practices, including lost time and overstock.
        
        

        Just-in-Time Delivery and Lean Inventory (00:04:18) 

        • Covers the benefits of just-in-time parts delivery, vendor relationships, and only stocking high-turnover items.
        
        

        Parts Receiving System (00:05:13) 

        • Describes the need for a structured process for receiving, checking, and tagging parts, and assigning responsibility.
        
        

        Labeled Parts Bins and Organization (00:06:22) 

        • Details the use of labeled bins for technicians, labeling procedures, and the importance of a consistent system.
        
        

        Consumables Management (00:07:27) 

        • Advises on weekly checks and stocking consumables based on inventory turns, not guesswor.
        
        

        Core Management System (00:07:55) 

        • Explains handling, labeling, and returning cores promptly to avoid lost profits and negative margin impact.
        
        

        New Parts Returns Process (00:09:40) 

        • Outlines steps for logging, tagging, and returning unused or incorrect parts, and tracking credits.
        
        

        Tracking Inventory Turns as a KPI (00:10:41) 

        • Introduces inventory turns as a key performance indicator, provides the formula, and explains optimal ranges.
        
        

        Conclusion and Call to Action (00:11:58) 

        • Summarizes the benefits of disciplined inventory management, offers help, and previews the next episode.
        
        

        Final Sponsor Message and SignOff (00:12:52) 

        • Reiterates the sponsor’s value, encourages listeners to take action, and closes the episode.
        
        

        ​

        Connect with Chris:

        AutoFix-Auto Shop Coaching

        www.autoshopcoaching.com

        www.aftermarketradionetwork.com

        940-400-1008

        Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

        YouTube: https://bit.ly/3ClX0ae

        Email Chris: chris@autofixsos.com

        The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

        Check out their podcast here: https://autorepairmarketing.captivate.fm/

        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

        The Aftermarket Radio Network

        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with...]]>To listen to more episodes, make sure and go over to iTunes and or Spotify.

        Don't forget to rate and review us!

        Visit ShopMarketingPros.com/chris to partner with a team that 

        understands your business. Because every great shop deserves marketing 

        that’s just as great. 

        Check out their podcast here: https://autorepairmarketing.captivate.fm/

        If you would like to join their private Facebook group go here: 

        https://www.facebook.com/groups/autorepairmarketingmastermindIn 

        ​In episode eight of the "Back to Basics" series, Coach Chris Cotton delves into the critical topic of inventory and parts management, revealing how a disciplined approach can significantly boost profits and minimize chaos for auto repair shop owners. Throughout the episode, Coach Chris breaks down practical systems and strategies, including implementing just-in-time delivery to reduce excess stock, establishing efficient parts receiving procedures, and organizing inventory with clearly labeled bins for easy access and tracking.

        He also covers essential practices for managing cores and returns, ensuring that valuable credits are not lost and that inventory remains accurate. Coach Chris emphasizes the importance of tracking inventory turns as a key performance indicator (KPI), helping shop owners identify slow-moving items and optimize purchasing decisions. Listeners gain insights into preventing theft and shrinkage through robust controls, as well as improving cash flow by avoiding overstocking and tying up capital in unnecessary parts.

        
        

        With a focus on streamlining operations, Coach Chris outlines step-by-step processes that can be implemented immediately, from setting up inventory counts to training staff on best practices. Sponsored by Shop Marketing Pros, this episode is packed with actionable advice and real-world examples, empowering shop owners to take control of their inventory, reduce waste, and ultimately maximize profitability. Whether you’re looking to tighten up your current systems or build a solid foundation from scratch, this episode provides the tools and knowledge needed to transform your shop’s inventory management.

        ​

        ​Introduction and Sponsor Message (00:00:06) 

        • Coach Chris Cotton introduces the podcast, outlines the episode’s focus, and highlights the sponsor, Shop Marketing Pros.
        
        

        Why Inventory Management Matters (00:01:01) 

        • Explains the importance of inventory control, common shop problems, and how poor management impacts profits and operations.
        
        

        Risks of Poor Parts Control (00:02:04) 

        • Discusses theft, reconciliation, and the consequences of sloppy inventory practices, including lost time and overstock.
        
        

        Just-in-Time Delivery and Lean Inventory (00:04:18) 

        • Covers the benefits of just-in-time parts delivery, vendor relationships, and only stocking high-turnover items.
        
        

        Parts Receiving System (00:05:13) 

        • Describes the need for a structured process for receiving, checking, and tagging parts, and assigning responsibility.
        
        

        Labeled Parts Bins and Organization (00:06:22) 

        • Details the use of labeled bins for technicians, labeling procedures, and the importance of a consistent system.
        
        

        Consumables Management (00:07:27) 

        • Advises on weekly checks and stocking consumables based on inventory turns, not guesswor.
        
        

        Core Management System (00:07:55) 

        • Explains handling, labeling, and returning cores promptly to avoid lost profits and negative margin impact.
        
        

        New Parts Returns Process (00:09:40) 

        • Outlines steps for logging, tagging, and returning unused or incorrect parts, and tracking credits.
        
        

        Tracking Inventory Turns as a KPI (00:10:41) 

        • Introduces inventory turns as a key performance indicator, provides the formula, and explains optimal ranges.
        
        

        Conclusion and Call to Action (00:11:58) 

        • Summarizes the benefits of disciplined inventory management, offers help, and previews the next episode.
        
        

        Final Sponsor Message and SignOff (00:12:52) 

        • Reiterates the sponsor’s value, encourages listeners to take action, and closes the episode.
        
        

        ​

        Connect with Chris:

        AutoFix-Auto Shop Coaching

        www.autoshopcoaching.com

        www.aftermarketradionetwork.com

        940-400-1008

        Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

        YouTube: https://bit.ly/3ClX0ae

        Email Chris: chris@autofixsos.com

        The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

        Check out their podcast here: https://autorepairmarketing.captivate.fm/

        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

        The Aftermarket Radio Network

        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

        ]]>54a91f3e-8c77-4b74-a913-2c96e86f3675Mon, 18 Aug 2025 00:15:00 -050012:00falsebonusBehind the Mic with Tracy Capriotto [E056] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

        Watch Full Video Episode

        In our Episode Today:

        Craig O’Neill hosts his BOSS!

        Director of Content/Producer - Tracy Capriotto, joins the podcast to discuss her communication journey - which led her to LEAD the Remarkable Results Toastmasters Club as Club President in the 2024-2025 term.

        As the Immediate Past President, Craig invites Tracy to reflect on all she has learned by saying YES to taking a new role and stretching past her comfort zone.

        Tracy is well known in the industry as Carm Capriotto’s daughter, but she is commonly behind the microphone, not in front of one!  

        Listen in on the conversation as she shares experiences from early childhood when she was shy and quiet, and how her experiences being “a 3rd culture kid” shaped who she became as an adult.  (The 3rd Culture concept was discussed with Jeremy Glassco in Episode 006).

        In this Episode:

        • Tracy shares about her first time speaking up
        • How Toastmasters helped build confidence
        • How being behind the mic was a great way to find her voice
        • How conferences help YOU build confidence (Even if you’re shy!)
        • FORD for Small Talk (Family, Occupation, Recreation, Dreams)
        
        

        Listeners will enjoy getting to know more about Tracy and how she makes it very clear that you don’t have to be the loudest voice in the room to have something worth saying.

        Our WOTD for this Episode:

        Winsome:

        Adjective

        Generally pleasing and engaging often because of a childlike charm and innocence

        Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

        The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

        AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

        Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

        In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

        Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

        Contact Information

        • Email Craig O'Neill: speakup@craigoneill.net
        • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
        
        

        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

        ]]>Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

        Watch Full Video Episode

        In our Episode Today:

        Craig O’Neill hosts his BOSS!

        Director of Content/Producer - Tracy Capriotto, joins the podcast to discuss her communication journey - which led her to LEAD the Remarkable Results Toastmasters Club as Club President in the 2024-2025 term.

        As the Immediate Past President, Craig invites Tracy to reflect on all she has learned by saying YES to taking a new role and stretching past her comfort zone.

        Tracy is well known in the industry as Carm Capriotto’s daughter, but she is commonly behind the microphone, not in front of one!  

        Listen in on the conversation as she shares experiences from early childhood when she was shy and quiet, and how her experiences being “a 3rd culture kid” shaped who she became as an adult.  (The 3rd Culture concept was discussed with Jeremy Glassco in Episode 006).

        In this Episode:

        • Tracy shares about her first time speaking up
        • How Toastmasters helped build confidence
        • How being behind the mic was a great way to find her voice
        • How conferences help YOU build confidence (Even if you’re shy!)
        • FORD for Small Talk (Family, Occupation, Recreation, Dreams)
        
        

        Listeners will enjoy getting to know more about Tracy and how she makes it very clear that you don’t have to be the loudest voice in the room to have something worth saying.

        Our WOTD for this Episode:

        Winsome:

        Adjective

        Generally pleasing and engaging often because of a childlike charm and innocence

        Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

        The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

        AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

        Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

        In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

        Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

        Contact Information

        • Email Craig O'Neill: speakup@craigoneill.net
        • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
        
        

        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

        ]]>9e588d97-f192-47f7-afa4-8f292ac00c4dMon, 18 Aug 2025 00:15:00 -050055:32falsebonusUber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]Thanks to our Partners, NAPA TRACS, and Today's Class

        Discover why providing customer transportation rather than leaving them to figure it out is quickly becoming a game changing differentiator in the automotive industry.

        Watch Full Video Episode

        We break down three powerful options:

        • Loaner Cars & Rental Programs: Remove the “transportation barrier” for customers and make it easier for them to approve bigger jobs. Learn about the ROI, and how forming a separate rental company can slash insurance costs.

        • Uber Business: Keep customers moving and increase your average work order by allowing them to approve more work without the wait. Fully web-based and trackable for simple management.

        • Shuttle Services: Turn travel time into relationship building time. Using the “FORD” method (Family, Occupation, Recreation, Dreams), your staff can connect on a personal level and create customers for life.

        
        

        Tune in to hear how each option impacts ROI, boosts efficiency, satisfies evolving customer expectations, and helps you overcome objections, ultimately locking in long-term client loyalty.

        Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE. Dustin Olde, Automotive Evolution, CO
        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
        • The Aftermarket Radio Network: https://aftermarketradionetwork.com
        • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
        • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
        • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
        • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
        • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
        • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
        • Follow on X: https://twitter.com/RResultsBiz
        • Visit the Website: https://remarkableresults.biz/
        • Join our Insider List: https://remarkableresults.biz/insider
        • All books mentioned on our podcasts: https://remarkableresults.biz/books
        • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
        • Buy Me a Coffee: https://www.buymeacoffee.com/carm
        • Special episode collections: https://remarkableresults.biz/collections
        • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
        • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
        • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
        • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
        • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
        • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

        • Discover why providing customer transportation rather than leaving them to figure it out is quickly becoming a game changing differentiator in the automotive industry.

          Watch Full Video Episode

          We break down three powerful options:

          • Loaner Cars & Rental Programs: Remove the “transportation barrier” for customers and make it easier for them to approve bigger jobs. Learn about the ROI, and how forming a separate rental company can slash insurance costs.

          • Uber Business: Keep customers moving and increase your average work order by allowing them to approve more work without the wait. Fully web-based and trackable for simple management.

          • Shuttle Services: Turn travel time into relationship building time. Using the “FORD” method (Family, Occupation, Recreation, Dreams), your staff can connect on a personal level and create customers for life.

          
          

          Tune in to hear how each option impacts ROI, boosts efficiency, satisfies evolving customer expectations, and helps you overcome objections, ultimately locking in long-term client loyalty.

          Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE. Dustin Olde, Automotive Evolution, CO
          Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
          • The Aftermarket Radio Network: https://aftermarketradionetwork.com
          • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
          • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
          • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
          • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
          • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
          • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
          • Follow on X: https://twitter.com/RResultsBiz
          • Visit the Website: https://remarkableresults.biz/
          • Join our Insider List: https://remarkableresults.biz/insider
          • All books mentioned on our podcasts: https://remarkableresults.biz/books
          • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
          • Buy Me a Coffee: https://www.buymeacoffee.com/carm
          • Special episode collections: https://remarkableresults.biz/collections
          • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
          • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
          • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
          • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
          • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
          • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
          • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
          • 
          • 
          • 
          • 
          
          ]]>f3fac057-2580-42cb-99b8-6f749806b7fdFri, 15 Aug 2025 14:00:00 -050031:09falsefull446446Private Equity in Auto Repair: Threat or Opportunity for Your Shop? [E183] - Business By The NumbersThanks to our partner Promotive

          The mega-money players have arrived—and they’re changing the game for independent auto repair shops.

          Private equity is buying up some of the best shops in the country, often paying prices that make long-time owners’ jaws drop. But what does this mean for you—the shop owner still running your business day-to-day? Should you be worried, or is there a hidden opportunity in all this change?

          In this episode of Business by the Numbers, Hunt Demerast, CPA at Paar Melis & Associates, breaks down what private equity really is, why they’re suddenly so interested in auto repair, and the strategies they use to buy, scale, and sell. You’ll learn not just how they operate—but what independent shop owners can borrow from their playbook to boost profitability and stay competitive.

          What You’ll Learn:

          (02:51) Why this episode isn’t about “how to sell”—and what it is about

          (03:27) The number one rule when approached by private equity (and why going it alone is risky)

          (04:42) How other industries—collision, HVAC, dealerships—have already been through this wave of consolidation

          (08:57) The big labor rate advantage collision shops have, and why private equity thinks it can apply to repair shops

          (11:16) The mindset difference: why private equity is only about profitable work

          (13:50) Strength in numbers: why 80 small shops are worth far more together than apart

          (16:10) How tire sales and bulk purchasing make their numbers work

          (17:57) The lessons independent shops can steal from private equity’s approach

          (20:15) The choice: build for community or build for maximum money

          (22:27) Why a private equity buyout might actually make your life easier

          (24:37) The two possible futures for private equity in auto repair—and which is more likely

          If you’ve been curious, concerned, or just plain baffled by the rise of private equity in the auto repair world, this episode gives you the insider view—and the tools to prepare for what’s next.

          Thanks to our partner Promotive

          It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

          Paar Melis and Associates – Accountants Specializing in Automotive Repair

          Visit us Online: www.paarmelis.com

          Email Hunt: podcast@paarmelis.com

          Text Paar Melis @ 301-307-5413

          Download a Copy of My Books Here:

          • Wrenches to Write-Offs
          • Your Perfect Shop 
          
          

          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

          Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

          Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

          Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

          The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

          The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

          Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

          ]]>Thanks to our partner Promotive

          The mega-money players have arrived—and they’re changing the game for independent auto repair shops.

          Private equity is buying up some of the best shops in the country, often paying prices that make long-time owners’ jaws drop. But what does this mean for you—the shop owner still running your business day-to-day? Should you be worried, or is there a hidden opportunity in all this change?

          In this episode of Business by the Numbers, Hunt Demerast, CPA at Paar Melis & Associates, breaks down what private equity really is, why they’re suddenly so interested in auto repair, and the strategies they use to buy, scale, and sell. You’ll learn not just how they operate—but what independent shop owners can borrow from their playbook to boost profitability and stay competitive.

          What You’ll Learn:

          (02:51) Why this episode isn’t about “how to sell”—and what it is about

          (03:27) The number one rule when approached by private equity (and why going it alone is risky)

          (04:42) How other industries—collision, HVAC, dealerships—have already been through this wave of consolidation

          (08:57) The big labor rate advantage collision shops have, and why private equity thinks it can apply to repair shops

          (11:16) The mindset difference: why private equity is only about profitable work

          (13:50) Strength in numbers: why 80 small shops are worth far more together than apart

          (16:10) How tire sales and bulk purchasing make their numbers work

          (17:57) The lessons independent shops can steal from private equity’s approach

          (20:15) The choice: build for community or build for maximum money

          (22:27) Why a private equity buyout might actually make your life easier

          (24:37) The two possible futures for private equity in auto repair—and which is more likely

          If you’ve been curious, concerned, or just plain baffled by the rise of private equity in the auto repair world, this episode gives you the insider view—and the tools to prepare for what’s next.

          Thanks to our partner Promotive

          It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

          Paar Melis and Associates – Accountants Specializing in Automotive Repair

          Visit us Online: www.paarmelis.com

          Email Hunt: podcast@paarmelis.com

          Text Paar Melis @ 301-307-5413

          Download a Copy of My Books Here:

          • Wrenches to Write-Offs
          • Your Perfect Shop 
          
          

          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

          Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

          Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

          Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

          The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

          The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

          Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

          ]]>bc90c5cb-d43c-4e45-b541-8a39d819c9d7Thu, 14 Aug 2025 00:15:00 -050023:10falsebonusPaper Tigers [E197] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training and Pico Technology

          Watch Full Video Episode

          The Role of Content in the Automotive Industry

          • Matt reflects on his own content creation (radio ads, podcasts) aimed at demystifying auto repair for customers.
          • The importance of transparency: explaining shop practices (e.g., credit card fees, brake fluid exchanges) without vilifying other shops.
          
          

          "Chest-Thumping" vs. Educational Content

          • Critique of shops/technicians who create content showcasing their successes while trashing other shops.
          • Shoutout to Oz Mechanics for focusing on excitement/problem-solving rather than tearing others down.
          
          

          The "Paper Tiger" Phenomenon

          • Term borrowed from martial arts: Those who "talk the talk" but can’t "walk the walk."
          • Historically, this applied to instructors who lacked hands-on skills—now amplified by social media’s reach.
          • Example: A shop’s viral "success story" video ignored early diagnostic clues, leading to a questionable repair path.
          
          

          Ethical Dilemmas in Content Creation

          • Should experts call out errors in others’ content? Risk of appearing elitist or "stealing thunder."
          • Public vs. private feedback: Acknowledging mistakes (e.g., follow-up videos) builds trust with audiences.
          
          

          The Power of Collaboration

          • "Rising tides lift all boats": Success doesn’t require devaluing peers.
          • Admitting fallibility (e.g., ScannerDanner’s approach) strengthens credibility.
          
          

          Notable Quotes:

          • "Pushing people down to prop yourself up is like drowning together—collaboration is survival."
          • "Paper Tigers thrive in the spotlight but crumble under real-world scrutiny."
          • "The motoring public doesn’t see diagnostic missteps—they just see a fixed car. But should we hide those mistakes?"
          • "Can we check our egos at the door? Honesty and humility might just be the best marketing tools we’ve got."
          
          

          Thanks to our Partner, NAPA Autotech Training

          NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

          Thanks to our Partner, Pico Technology

          Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

          Contact Information

          • Email Matt: mattfanslowpodcast@gmail.com
          • Diagnosing the Aftermarket A - Z YouTube Channel
          • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
          
          

          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

          ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

          Watch Full Video Episode

          The Role of Content in the Automotive Industry

          • Matt reflects on his own content creation (radio ads, podcasts) aimed at demystifying auto repair for customers.
          • The importance of transparency: explaining shop practices (e.g., credit card fees, brake fluid exchanges) without vilifying other shops.
          
          

          "Chest-Thumping" vs. Educational Content

          • Critique of shops/technicians who create content showcasing their successes while trashing other shops.
          • Shoutout to Oz Mechanics for focusing on excitement/problem-solving rather than tearing others down.
          
          

          The "Paper Tiger" Phenomenon

          • Term borrowed from martial arts: Those who "talk the talk" but can’t "walk the walk."
          • Historically, this applied to instructors who lacked hands-on skills—now amplified by social media’s reach.
          • Example: A shop’s viral "success story" video ignored early diagnostic clues, leading to a questionable repair path.
          
          

          Ethical Dilemmas in Content Creation

          • Should experts call out errors in others’ content? Risk of appearing elitist or "stealing thunder."
          • Public vs. private feedback: Acknowledging mistakes (e.g., follow-up videos) builds trust with audiences.
          
          

          The Power of Collaboration

          • "Rising tides lift all boats": Success doesn’t require devaluing peers.
          • Admitting fallibility (e.g., ScannerDanner’s approach) strengthens credibility.
          
          

          Notable Quotes:

          • "Pushing people down to prop yourself up is like drowning together—collaboration is survival."
          • "Paper Tigers thrive in the spotlight but crumble under real-world scrutiny."
          • "The motoring public doesn’t see diagnostic missteps—they just see a fixed car. But should we hide those mistakes?"
          • "Can we check our egos at the door? Honesty and humility might just be the best marketing tools we’ve got."
          
          

          Thanks to our Partner, NAPA Autotech Training

          NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

          Thanks to our Partner, Pico Technology

          Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

          Contact Information

          • Email Matt: mattfanslowpodcast@gmail.com
          • Diagnosing the Aftermarket A - Z YouTube Channel
          • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
          
          

          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

          ]]>1f7ff5dc-3556-4f18-b5b2-dd9fdf4247b0Wed, 13 Aug 2025 00:15:00 -050023:30falsebonusMental Fitness in Shop Crisis with Leisa Ann and Rachel Spencer [E165] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

          Let’s be real, owning a shop isn’t just about fixing cars. It’s about managing chaos, wearing 15 different hats, and staying strong through it all. And sometimes? That strength takes a serious hit.

          In this episode, Kim goes deep with Rachel Spencer, co-owner of Spencer’s Auto Repair, and Leisa Ann from KeepMePostedToday.com, to talk about something we don’t talk about enough: mental fitness. From road construction disasters to walking across the country (literally), these two women share what it takes to keep your head in the game when life throws punch after punch.

          Rachel opens up about the emotional toll of a car accident, staffing struggles, leadership pressure, and how practicing “the pause” helped her reset. Leisa shares powerful lessons from her 3,000-mile walk to raise mental health awareness, like how to reset your energy, build an emotional bank, and stop carrying other people’s baggage.

          This episode is raw, practical, and filled with the kind of real-life advice you won’t get in a book. Whether you’re burned out, overwhelmed, or just need a reminder that you’re not alone, this conversation is the reset button you didn’t know you needed.

          Thanks to our Partners, Shop Boss and AppFueled

          This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

          AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

          How To Get In Touch With the Guest

          Leisa Ann

          KeepMePostedToday

          Rachel Spencer 

          Spencer’s Auto Care

          Lagniappe (Books, Links, Other Podcasts, etc)

          Plan With The Pros

          Show Notes with Timestamps

          • Introduction and Sponsor Acknowledgments (00:00:01) Kim introduces the podcast, guests, and topic of mental fitness; sponsor messages are shared.
          • Guest Introductions and Background Stories (00:01:30) Kim introduces Rachel Spencer and Lisa Ann, sharing how she met each and their backgrounds.
          • The Road Construction Crisis: Kim’s Story (00:06:55) Kim recounts her and Brian’s experience with a devastating road construction project and its impact on their business and mental health.
          • Rachel’s Road Construction Experience (00:09:46) Rachel describes her shop’s recent road construction challenges, a car accident, and the resulting stress on her and her team.
          • The Power of Practicing the Pause (00:11:05) Rachel discusses learning to slow down, practice gratitude, and the importance of pausing during stressful times.
          • Sponsor Messages (00:15:07) Additional sponsor messages about shop management software and customer loyalty apps.
          • Lisa Ann’s Cross-Country Walk and Mental Fitness (00:17:08) Lisa shares her journey walking across the country to raise awareness for mental fitness and practical self-care strategies.
          • Making Emotional Deposits and Building Support Networks (00:22:08) Discussion on the importance of emotional support, surrounding yourself with positive people, and seeking help when in doubt.
          • The Value of Community and Coaching Groups (00:23:42) Kim and Rachel emphasize not facing struggles alone, the value of industry groups, coaching, and personal connections.
          • Physical Movement and Mental Fitness (00:28:41) The hosts and guests discuss the role of physical activity, personal routines, and self-care in maintaining mental fitness.
          • Personal Routines for Mental Health (00:33:35) Kim, Rachel, and Lisa share their daily routines and strategies for finding peace, including massages, early mornings, and music.
          • Men’s Mental Health and Building Friendships (00:37:33) The conversation shifts to men’s mental health, the importance of intentional friendships, and differences in coping styles.
          • Social Media and Comparison Traps (00:41:49) Rachel and Lisa discuss the negative impact of social media on mental health and the importance of focusing on your own journey.
          • Maintaining Mental Fitness Through Crisis (00:44:14) The group summarizes key takeaways for maintaining mental fitness during business crises and the importance of sharing struggles.
          • Closing Remarks and Event Promotion (00:46:33) Kim and guests share contact info, encourage reviews, and promote the upcoming “Plan with the Pros” workshop.
          • Podcast Outro (00:49:04) Standard outro with information on where to find the podcast and connect with the hosts.
          
          

          How To Get In Touch

          Join The Auto Repair Marketing Mastermind Group on Facebook

          Meet The Pros

          Follow SMP on Facebook

          Follow SMP on Instagram

          Get The Ultimate Guide to Auto Repair Shop Marketing Book

          Email Us Podcast Questions or Topics 

          Aftermarket Radio Network

          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

          ]]>Thanks to our Partners, Shop Boss and AppFueled

          Let’s be real, owning a shop isn’t just about fixing cars. It’s about managing chaos, wearing 15 different hats, and staying strong through it all. And sometimes? That strength takes a serious hit.

          In this episode, Kim goes deep with Rachel Spencer, co-owner of Spencer’s Auto Repair, and Leisa Ann from KeepMePostedToday.com, to talk about something we don’t talk about enough: mental fitness. From road construction disasters to walking across the country (literally), these two women share what it takes to keep your head in the game when life throws punch after punch.

          Rachel opens up about the emotional toll of a car accident, staffing struggles, leadership pressure, and how practicing “the pause” helped her reset. Leisa shares powerful lessons from her 3,000-mile walk to raise mental health awareness, like how to reset your energy, build an emotional bank, and stop carrying other people’s baggage.

          This episode is raw, practical, and filled with the kind of real-life advice you won’t get in a book. Whether you’re burned out, overwhelmed, or just need a reminder that you’re not alone, this conversation is the reset button you didn’t know you needed.

          Thanks to our Partners, Shop Boss and AppFueled

          This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

          AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

          How To Get In Touch With the Guest

          Leisa Ann

          KeepMePostedToday

          Rachel Spencer 

          Spencer’s Auto Care

          Lagniappe (Books, Links, Other Podcasts, etc)

          Plan With The Pros

          Show Notes with Timestamps

          • Introduction and Sponsor Acknowledgments (00:00:01) Kim introduces the podcast, guests, and topic of mental fitness; sponsor messages are shared.
          • Guest Introductions and Background Stories (00:01:30) Kim introduces Rachel Spencer and Lisa Ann, sharing how she met each and their backgrounds.
          • The Road Construction Crisis: Kim’s Story (00:06:55) Kim recounts her and Brian’s experience with a devastating road construction project and its impact on their business and mental health.
          • Rachel’s Road Construction Experience (00:09:46) Rachel describes her shop’s recent road construction challenges, a car accident, and the resulting stress on her and her team.
          • The Power of Practicing the Pause (00:11:05) Rachel discusses learning to slow down, practice gratitude, and the importance of pausing during stressful times.
          • Sponsor Messages (00:15:07) Additional sponsor messages about shop management software and customer loyalty apps.
          • Lisa Ann’s Cross-Country Walk and Mental Fitness (00:17:08) Lisa shares her journey walking across the country to raise awareness for mental fitness and practical self-care strategies.
          • Making Emotional Deposits and Building Support Networks (00:22:08) Discussion on the importance of emotional support, surrounding yourself with positive people, and seeking help when in doubt.
          • The Value of Community and Coaching Groups (00:23:42) Kim and Rachel emphasize not facing struggles alone, the value of industry groups, coaching, and personal connections.
          • Physical Movement and Mental Fitness (00:28:41) The hosts and guests discuss the role of physical activity, personal routines, and self-care in maintaining mental fitness.
          • Personal Routines for Mental Health (00:33:35) Kim, Rachel, and Lisa share their daily routines and strategies for finding peace, including massages, early mornings, and music.
          • Men’s Mental Health and Building Friendships (00:37:33) The conversation shifts to men’s mental health, the importance of intentional friendships, and differences in coping styles.
          • Social Media and Comparison Traps (00:41:49) Rachel and Lisa discuss the negative impact of social media on mental health and the importance of focusing on your own journey.
          • Maintaining Mental Fitness Through Crisis (00:44:14) The group summarizes key takeaways for maintaining mental fitness during business crises and the importance of sharing struggles.
          • Closing Remarks and Event Promotion (00:46:33) Kim and guests share contact info, encourage reviews, and promote the upcoming “Plan with the Pros” workshop.
          • Podcast Outro (00:49:04) Standard outro with information on where to find the podcast and connect with the hosts.
          
          

          How To Get In Touch

          Join The Auto Repair Marketing Mastermind Group on Facebook

          Meet The Pros

          Follow SMP on Facebook

          Follow SMP on Instagram

          Get The Ultimate Guide to Auto Repair Shop Marketing Book

          Email Us Podcast Questions or Topics 

          Aftermarket Radio Network

          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

          ]]>c7427703-7dbe-4df0-89b8-8d9fb8e7b04bWed, 13 Aug 2025 00:15:00 -050049:24falsebonusMuscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

          Dan Malloy unveils a game-changing tool for your client advocates: the practice bot. Discover how this innovative AI-powered system is transforming sales training and driving unprecedented success on the service counter.

          Here’s what you’ll learn: - Orchestrate Sales Success: Learn how to get your entire team, your "orchestra of client advocates," to "sing the same song" in unison, reflecting your business's unique vision and culture in every customer interaction. - Develop "Muscle Memory" for the Counter: Just like professional musicians or athletes, your service advisors need "muscle memory" to confidently handle customer conversations. Discover how daily, consistent practice with a bot can make effective communication feel natural. - Conquer the Price Shopper: Understand the "killer" impact price shoppers have on closing rates (e.g., dropping from 81% to 42% for oil changes, or 35% to 17% for tires). Learn how the practice bot and Dan Malloy’s approach equip your team to handle these crucial conversations without immediately giving a price. - Embrace AI for Data-Driven Growth: Explore how AI goes beyond traditional "keyword spotting" to analyze calls, score performance automatically, and provide invaluable "language KPIs." Understand how this data on communication directly drives your traditional business KPIs and profitability. - Mandate Daily Practice: Learn why the best companies are making bot practice mandatory, just like opening the store or running batting cages, and how it fosters a high-level, professional team.

          Dan Molloy, Molloy Business Development Group. Dan’s previous episodes HERE Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
          • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
          • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
          • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
          • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
          • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
          • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
          • Follow on Twitter: https://twitter.com/RResultsBiz
          • Visit the Website: https://remarkableresults.biz/
          • Join our Insider List: https://remarkableresults.biz/insider
          • All books mentioned on our podcasts: https://remarkableresults.biz/books
          • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
          • Buy Me a Coffee: https://www.buymeacoffee.com/carm
          • Special episode collections: https://remarkableresults.biz/collections
          • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
          • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
          • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
          • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
          • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
          • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
          • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
          
                  ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

          Dan Malloy unveils a game-changing tool for your client advocates: the practice bot. Discover how this innovative AI-powered system is transforming sales training and driving unprecedented success on the service counter.

          Here’s what you’ll learn: - Orchestrate Sales Success: Learn how to get your entire team, your "orchestra of client advocates," to "sing the same song" in unison, reflecting your business's unique vision and culture in every customer interaction. - Develop "Muscle Memory" for the Counter: Just like professional musicians or athletes, your service advisors need "muscle memory" to confidently handle customer conversations. Discover how daily, consistent practice with a bot can make effective communication feel natural. - Conquer the Price Shopper: Understand the "killer" impact price shoppers have on closing rates (e.g., dropping from 81% to 42% for oil changes, or 35% to 17% for tires). Learn how the practice bot and Dan Malloy’s approach equip your team to handle these crucial conversations without immediately giving a price. - Embrace AI for Data-Driven Growth: Explore how AI goes beyond traditional "keyword spotting" to analyze calls, score performance automatically, and provide invaluable "language KPIs." Understand how this data on communication directly drives your traditional business KPIs and profitability. - Mandate Daily Practice: Learn why the best companies are making bot practice mandatory, just like opening the store or running batting cages, and how it fosters a high-level, professional team.

          Dan Molloy, Molloy Business Development Group. Dan’s previous episodes HERE Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
          • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
          • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
          • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
          • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
          • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
          • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
          • Follow on Twitter: https://twitter.com/RResultsBiz
          • Visit the Website: https://remarkableresults.biz/
          • Join our Insider List: https://remarkableresults.biz/insider
          • All books mentioned on our podcasts: https://remarkableresults.biz/books
          • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
          • Buy Me a Coffee: https://www.buymeacoffee.com/carm
          • Special episode collections: https://remarkableresults.biz/collections
          • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
          • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
          • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
          • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
          • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
          • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
          • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
          
                  ]]>ab06a0d1-db2e-4600-8c57-bf7b577d14d3Tue, 12 Aug 2025 00:15:00 -050037:49falsefull10521052The Wire, The Visits, and The Elite [E220] - Chris Cotton Weekly BlitzVisit https://ShopMarketingPros.com/chris  to partner with a team that  understands your business. Because every great shop deserves marketing 

          that’s just as great. 

          Check out their podcast here: https://autorepairmarketing.captivate.fm/

          If you would like to join their private Facebook group go here: 

          https://www.facebook.com/groups/autorepairmarketingmastermindIn 

          ​In this episode, Coach Chris Cotton delivers a heartfelt message to repair shop owners about the value of time and the pursuit of excellence. Reflecting on a powerful metaphor of a dwindling spool of wire, Chris urges listeners to be present with loved ones and intentional in their leadership. He reminds shop owners that every moment is precious and encourages them to invest their time wisely—both at work and at home. Chris challenges shop owners to strive for “elite” standards, emphasizing the importance of building strong, positive cultures within their teams, serving their communities with integrity, and leading with genuine care and compassion. He shares actionable insights on how to foster an environment where employees feel valued and customers become loyal advocates. Chris also highlights Shop Marketing Pros as a trusted marketing partner, recommending their expertise to help shops grow their brand and reach more customers. Tune in for motivation to make every moment and every effort in your business truly count, and walk away inspired to elevate your leadership, strengthen your relationships, and leave a lasting impact on your shop and your community.

          ​Sponsor Introduction (00:00:14)

          • Coach Chris introduces Shop Marketing Pros and their services for auto repair shops.
          
          

          Episode Change of Plans (00:01:11)

          • Chris explains the episode will be a break from the usual series to discuss recent personal reflections.
          
          

          The Wire: The Finite Nature of Time (00:02:07)

          • Chris describes a video about a man with a spool of wire, symbolizing the limited time we have in life.
          
          

          Being Present and Listening (00:04:02)

          • Reflection on the importance of listening, being present, and not dismissing others’ feelings or moments.
          
          

          Measuring Life in Visits (00:04:58)

          • Chris discusses how he now measures time by visits with loved ones, emphasizing intentionality and presence.
          
          

          The Elite Mindset (00:07:17)

          • Inspired by a friend’s text, Chris encourages striving for excellence and being “elite” in all areas of life.
          
          

          Being Elite as a Shop Owner and Leader (00:08:14)

          • Advice for auto repair shop owners on building elite businesses, cultures, and communities.
          
          

          Call to Action & Closing (00:10:08)

          • Chris urges listeners to share the message, stay elite, and gives a final sponsor shoutout and farewell.
          
          

          To listen to more episodes, make sure and go over to iTunes and or Spotify.

          Don't forget to rate and review us!

          Connect with Chris:

          AutoFix-Auto Shop Coaching

          www.autoshopcoaching.com

          www.aftermarketradionetwork.com

          940-400-1008

          Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

          YouTube: https://bit.ly/3ClX0ae

          Email Chris: chris@autofixsos.com

          The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

          Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

          Check out their podcast here: https://autorepairmarketing.captivate.fm/

          If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

          The Aftermarket Radio Network

          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

          
          

          #autofixautoshopcoaching

           #autofixbeautofixing #autoshopprofits #autoshopprofit 

          #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

          #autorepairshopcoaching #autorepairshopconsulting 

          #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

          #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

          #autofix #shopmarketingpros #autofixautoshopcoachingbook

          ]]>Visit https://ShopMarketingPros.com/chris  to partner with a team that  understands your business. Because every great shop deserves marketing 

          that’s just as great. 

          Check out their podcast here: https://autorepairmarketing.captivate.fm/

          If you would like to join their private Facebook group go here: 

          https://www.facebook.com/groups/autorepairmarketingmastermindIn 

          ​In this episode, Coach Chris Cotton delivers a heartfelt message to repair shop owners about the value of time and the pursuit of excellence. Reflecting on a powerful metaphor of a dwindling spool of wire, Chris urges listeners to be present with loved ones and intentional in their leadership. He reminds shop owners that every moment is precious and encourages them to invest their time wisely—both at work and at home. Chris challenges shop owners to strive for “elite” standards, emphasizing the importance of building strong, positive cultures within their teams, serving their communities with integrity, and leading with genuine care and compassion. He shares actionable insights on how to foster an environment where employees feel valued and customers become loyal advocates. Chris also highlights Shop Marketing Pros as a trusted marketing partner, recommending their expertise to help shops grow their brand and reach more customers. Tune in for motivation to make every moment and every effort in your business truly count, and walk away inspired to elevate your leadership, strengthen your relationships, and leave a lasting impact on your shop and your community.

          ​Sponsor Introduction (00:00:14)

          • Coach Chris introduces Shop Marketing Pros and their services for auto repair shops.
          
          

          Episode Change of Plans (00:01:11)

          • Chris explains the episode will be a break from the usual series to discuss recent personal reflections.
          
          

          The Wire: The Finite Nature of Time (00:02:07)

          • Chris describes a video about a man with a spool of wire, symbolizing the limited time we have in life.
          
          

          Being Present and Listening (00:04:02)

          • Reflection on the importance of listening, being present, and not dismissing others’ feelings or moments.
          
          

          Measuring Life in Visits (00:04:58)

          • Chris discusses how he now measures time by visits with loved ones, emphasizing intentionality and presence.
          
          

          The Elite Mindset (00:07:17)

          • Inspired by a friend’s text, Chris encourages striving for excellence and being “elite” in all areas of life.
          
          

          Being Elite as a Shop Owner and Leader (00:08:14)

          • Advice for auto repair shop owners on building elite businesses, cultures, and communities.
          
          

          Call to Action & Closing (00:10:08)

          • Chris urges listeners to share the message, stay elite, and gives a final sponsor shoutout and farewell.
          
          

          To listen to more episodes, make sure and go over to iTunes and or Spotify.

          Don't forget to rate and review us!

          Connect with Chris:

          AutoFix-Auto Shop Coaching

          www.autoshopcoaching.com

          www.aftermarketradionetwork.com

          940-400-1008

          Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

          YouTube: https://bit.ly/3ClX0ae

          Email Chris: chris@autofixsos.com

          The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

          Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

          Check out their podcast here: https://autorepairmarketing.captivate.fm/

          If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

          The Aftermarket Radio Network

          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

          
          

          #autofixautoshopcoaching

           #autofixbeautofixing #autoshopprofits #autoshopprofit 

          #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

          #autorepairshopcoaching #autorepairshopconsulting 

          #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

          #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

          #autofix #shopmarketingpros #autofixautoshopcoachingbook

          ]]>33f84e7c-6d04-425f-b531-e065385b0134Mon, 11 Aug 2025 00:15:00 -050009:50falsebonusBy Design: Shutting Down a Stream - Starting New Ones [E55] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

          Watch Full Video Episode

          On this show, we talk about communication and leadership skills - and well, sometimes I just have something to say, pulling from recent experiences that I hope will help or inspire you on your journey - because it’s helped me on mine.

          If you’ve caught on to some of my themes these past few months, you’ll notice that I have spent a lot of time discussing distractions, attention, and the importance of being present for those we are with. 

          These musings are interspersed with some immediately practical topics related to the automotive aftermarket - and all of it is seasoned with some communication strategies applicable to just about anyone.

          You’ll have heard me say that sometimes it can be extraordinarily difficult to hear our own thoughts, or the positive (usually softer) voices in our lives, or especially difficult - respecting the gentle tuggings on our soul- those unseen nudges that urge us forward into greater refinement. 

          Our world hasn’t made noticing such things easier - and I’ve been seeing a repetitive theme in my readings as of late regarding the negative impacts of technology.  What astonishes me though - is how the things I’ve been paying attention to take a long time to make sense, and once they do - suddenly you are making connections just about everywhere you go-  like you suddenly realized there is a song playing that describes your journey.

          I’ll tell you now - this episode's story ends with me taking the next logical step to my ‘Irish goodbye” on Facebook (An Irish goodbye is when you don’t say anything about leaving… but just leave). That next step was deleting my account.  (it takes 30 days I guess they want you to have time to change your mind).

          The episode begins with an  “Educational minute” I delivered to my local toastmasters club (actually 5 minutes) - and while that speech ended with some advice on notifications (akin to what I described you you in Episode 39: The War Against Notifications - this episode will end… well I just told you how it ends - listen to see how I got here.

          Our WOTD

          Puerile -

          Adjective

          Childish or silly:

          Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

          The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

          AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

          Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

          In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

          Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

          Contact Information

          • Email Craig O'Neill: speakup@craigoneill.net
          • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
          
          

          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

          ]]>Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

          Watch Full Video Episode

          On this show, we talk about communication and leadership skills - and well, sometimes I just have something to say, pulling from recent experiences that I hope will help or inspire you on your journey - because it’s helped me on mine.

          If you’ve caught on to some of my themes these past few months, you’ll notice that I have spent a lot of time discussing distractions, attention, and the importance of being present for those we are with. 

          These musings are interspersed with some immediately practical topics related to the automotive aftermarket - and all of it is seasoned with some communication strategies applicable to just about anyone.

          You’ll have heard me say that sometimes it can be extraordinarily difficult to hear our own thoughts, or the positive (usually softer) voices in our lives, or especially difficult - respecting the gentle tuggings on our soul- those unseen nudges that urge us forward into greater refinement. 

          Our world hasn’t made noticing such things easier - and I’ve been seeing a repetitive theme in my readings as of late regarding the negative impacts of technology.  What astonishes me though - is how the things I’ve been paying attention to take a long time to make sense, and once they do - suddenly you are making connections just about everywhere you go-  like you suddenly realized there is a song playing that describes your journey.

          I’ll tell you now - this episode's story ends with me taking the next logical step to my ‘Irish goodbye” on Facebook (An Irish goodbye is when you don’t say anything about leaving… but just leave). That next step was deleting my account.  (it takes 30 days I guess they want you to have time to change your mind).

          The episode begins with an  “Educational minute” I delivered to my local toastmasters club (actually 5 minutes) - and while that speech ended with some advice on notifications (akin to what I described you you in Episode 39: The War Against Notifications - this episode will end… well I just told you how it ends - listen to see how I got here.

          Our WOTD

          Puerile -

          Adjective

          Childish or silly:

          Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

          The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

          AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

          Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

          In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

          Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

          Contact Information

          • Email Craig O'Neill: speakup@craigoneill.net
          • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
          
          

          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

          ]]>f9ecde8e-1541-4ffd-b04d-d5483522a174Mon, 11 Aug 2025 00:15:00 -050028:19falsebonusPeople 101: Why Soft Skills Drive Hard Results [THA 445]Thanks to our Partners, NAPA TRACS, and Today's Class

          Greg Bunch and Jen Davis unpack why the real engine of shop success isn't just technical skill, it's people skills.

          Watch Full Video Episode

          Key Takeaways:

          • Auto Repair Is a People Business: Learn why shifting your focus to relationship-building and empathy is crucial for service advisors, who are often "therapists" to anxious customers.

          • Emotions Drive Decisions: Customers make big emotional and financial decisions, yet we often treat interactions as fast, transactional processes. Discover how to connect with customer pain points, concerns, and fears to build trust and make them feel like a priority, even when smoke is coming out of their engine.

          • Soft Skills = Profitability: Implementing soft skills like active listening and thoughtful questioning leads directly to climbing average repair orders, more five-star reviews, and significantly higher customer retention.

          • Price Becomes Irrelevant: When customers trust you, they don’t shop on price, they shop on experience.

          • Build “Key Dropper” Loyalty: Learn the ultimate goal: turning customers into "key droppers," individuals who know, like, and trust your shop so completely that they simply drop their keys, confident you'll handle everything.

          • Leadership Must Lead the Way: This isn't just for your counter team. Owners must be engaged, invested, and accountable in soft skills training. Discover why your commitment to professionalism is key to the industry's future, separating thriving businesses from those that won't survive the next decade.

          
          Don't let poor communication or a rushed approach cost you valuable customers. Jen Davis powerfully states, "trust is just so fragile in today's landscape." Greg Bunch and Jen Davis, Transformers Institute
          Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
          • The Aftermarket Radio Network: https://aftermarketradionetwork.com
          • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
          • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
          • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
          • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
          • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
          • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
          • Follow on X: https://twitter.com/RResultsBiz
          • Visit the Website: https://remarkableresults.biz/
          • Join our Insider List: https://remarkableresults.biz/insider
          • All books mentioned on our podcasts: https://remarkableresults.biz/books
          • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
          • Buy Me a Coffee: https://www.buymeacoffee.com/carm
          • Special episode collections: https://remarkableresults.biz/collections
          • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
          • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
          • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
          • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
          • Thanks to our Partners, NAPA TRACS, and Today's Class

            Greg Bunch and Jen Davis unpack why the real engine of shop success isn't just technical skill, it's people skills.

            Watch Full Video Episode

            Key Takeaways:

            • Auto Repair Is a People Business: Learn why shifting your focus to relationship-building and empathy is crucial for service advisors, who are often "therapists" to anxious customers.

            • Emotions Drive Decisions: Customers make big emotional and financial decisions, yet we often treat interactions as fast, transactional processes. Discover how to connect with customer pain points, concerns, and fears to build trust and make them feel like a priority, even when smoke is coming out of their engine.

            • Soft Skills = Profitability: Implementing soft skills like active listening and thoughtful questioning leads directly to climbing average repair orders, more five-star reviews, and significantly higher customer retention.

            • Price Becomes Irrelevant: When customers trust you, they don’t shop on price, they shop on experience.

            • Build “Key Dropper” Loyalty: Learn the ultimate goal: turning customers into "key droppers," individuals who know, like, and trust your shop so completely that they simply drop their keys, confident you'll handle everything.

            • Leadership Must Lead the Way: This isn't just for your counter team. Owners must be engaged, invested, and accountable in soft skills training. Discover why your commitment to professionalism is key to the industry's future, separating thriving businesses from those that won't survive the next decade.

            
            Don't let poor communication or a rushed approach cost you valuable customers. Jen Davis powerfully states, "trust is just so fragile in today's landscape." Greg Bunch and Jen Davis, Transformers Institute
            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
            • The Aftermarket Radio Network: https://aftermarketradionetwork.com
            • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
            • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
            • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
            • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
            • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
            • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
            • Follow on X: https://twitter.com/RResultsBiz
            • Visit the Website: https://remarkableresults.biz/
            • Join our Insider List: https://remarkableresults.biz/insider
            • All books mentioned on our podcasts: https://remarkableresults.biz/books
            • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
            • Buy Me a Coffee: https://www.buymeacoffee.com/carm
            • Special episode collections: https://remarkableresults.biz/collections
            • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
            • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
            • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
            • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
            • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
            • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
            • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
            • 
            • 
            • 
            • 
            
            ]]>f29f2b35-28cf-4fd6-aa5d-416cc492fdc2Fri, 08 Aug 2025 14:00:00 -050039:23falsefull445445The ROI Wake-Up Call: Why Most Auto Shops Are Measuring It All Wrong [E182] - Business By The NumbersThanks to our partner Promotive

            Still judging your advertising budget by a percent of sales? Thinking of buying an alignment rack or even an entire shop? What about paying down that 2.75% mortgage? Hunt is here to challenge your assumptions and break down how ROI—Return on Investment—should guide every major decision you make.

            In this week’s episode, Hunt pulls back the curtain on the real math behind smart business moves and how most shop owners are getting it wrong by focusing on emotion over numbers. Whether it’s marketing spend, new equipment, or business expansion, he explains how to look at your return like an investor—not just a technician with a calculator.

            What You’ll Learn:

            Understanding ROI Beyond the Buzzword

            (01:16) Why ROI is more than just an acronym—it’s your business’s compass

            (03:42) What advertising, buying equipment, and paying debt all have in common

            (06:05) Why emotion-based decisions are costing you real money

            Advertising ROI: The Most Misunderstood Metric

            (06:55) The #1 mistake shops make when evaluating ad spend

            (08:15) Why 3–6% of sales is a misleading metric

            (10:37) Why gross profit—not sales—is the number that matters

            (13:02) What a 100% ROI looks like—and why you might be underspending

            Buying Equipment: A Smarter Way to Evaluate Big Purchases

            (16:16) The alignment rack ROI breakdown every shop owner should run

            (17:56) How many alignments you need to break even (and why it’s not enough)

            (20:23) When optimism becomes a liability in ROI math

            (22:11) What to do when the ROI is at 0%

            Buying or Selling a Shop: The ROI Lens That Reveals Everything

            (23:26) Why auto repair shops are sold based on profit—not top-line sales

            (24:02) Two shops, same price—one makes 3X more: which would you buy?

            (26:13) How bad ROI ruins family buyouts (and what to do instead)

            Paying Off Debt: When It’s Smart—and When It’s Not

            (29:41) Why paying off your credit card could earn you 24% overnight

            (31:49) The 2.75% mortgage myth—when being debt-free costs you more

            (34:07) Why cash beats being debt-free (almost) every time

            (35:26) The lease payoff trap no one warns you about

            Thanks to our partner Promotive

            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

            Paar Melis and Associates – Accountants Specializing in Automotive Repair

            Visit us Online: www.paarmelis.com

            Email Hunt: podcast@paarmelis.com

            Text Paar Melis @ 301-307-5413

            Download a Copy of My Books Here:

            • Wrenches to Write-Offs
            • Your Perfect Shop 
            
            

            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

            ]]>Thanks to our partner Promotive

            Still judging your advertising budget by a percent of sales? Thinking of buying an alignment rack or even an entire shop? What about paying down that 2.75% mortgage? Hunt is here to challenge your assumptions and break down how ROI—Return on Investment—should guide every major decision you make.

            In this week’s episode, Hunt pulls back the curtain on the real math behind smart business moves and how most shop owners are getting it wrong by focusing on emotion over numbers. Whether it’s marketing spend, new equipment, or business expansion, he explains how to look at your return like an investor—not just a technician with a calculator.

            What You’ll Learn:

            Understanding ROI Beyond the Buzzword

            (01:16) Why ROI is more than just an acronym—it’s your business’s compass

            (03:42) What advertising, buying equipment, and paying debt all have in common

            (06:05) Why emotion-based decisions are costing you real money

            Advertising ROI: The Most Misunderstood Metric

            (06:55) The #1 mistake shops make when evaluating ad spend

            (08:15) Why 3–6% of sales is a misleading metric

            (10:37) Why gross profit—not sales—is the number that matters

            (13:02) What a 100% ROI looks like—and why you might be underspending

            Buying Equipment: A Smarter Way to Evaluate Big Purchases

            (16:16) The alignment rack ROI breakdown every shop owner should run

            (17:56) How many alignments you need to break even (and why it’s not enough)

            (20:23) When optimism becomes a liability in ROI math

            (22:11) What to do when the ROI is at 0%

            Buying or Selling a Shop: The ROI Lens That Reveals Everything

            (23:26) Why auto repair shops are sold based on profit—not top-line sales

            (24:02) Two shops, same price—one makes 3X more: which would you buy?

            (26:13) How bad ROI ruins family buyouts (and what to do instead)

            Paying Off Debt: When It’s Smart—and When It’s Not

            (29:41) Why paying off your credit card could earn you 24% overnight

            (31:49) The 2.75% mortgage myth—when being debt-free costs you more

            (34:07) Why cash beats being debt-free (almost) every time

            (35:26) The lease payoff trap no one warns you about

            Thanks to our partner Promotive

            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

            Paar Melis and Associates – Accountants Specializing in Automotive Repair

            Visit us Online: www.paarmelis.com

            Email Hunt: podcast@paarmelis.com

            Text Paar Melis @ 301-307-5413

            Download a Copy of My Books Here:

            • Wrenches to Write-Offs
            • Your Perfect Shop 
            
            

            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

            ]]>9b39141f-3675-4b43-b884-5b3a25e99f11Thu, 07 Aug 2025 00:15:00 -050033:14falsebonusNo One's Anger Starts at 100 [E196] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training and Pico Technology

            Watch Full Video Episode

            Key Discussion Points:

            Two Types of Angry People

            • Explosive: Outwardly aggressive (e.g., yelling at a cashier).
            • Implosive: Bottled-up anger that can lead to extreme reactions (e.g., the quiet cashier who "snaps").
            
            

            No One Starts at 100% Anger

            • Anger escalates in stages—people don’t go from 0 to 100 instantly.
            • Triggers (work stress, home life, past trauma) compound over time.
            
            

            Personal Reflection: Parenting & ADHD

            • Matt shares struggles with his son’s ADHD and his own reactive anger.
            • Realization: Frustration often stemmed from unrealistic expectations, not the child’s behavior.
            • Lesson: Awareness is key—but applying knowledge is harder than reciting it.
            
            

            Handling Anger in the Workplace

            • For Leaders/Co-workers:
            • Approach outbursts with curiosity, not defensiveness.
            • Validate feelings without justifying bad behavior.
            • Ask: "What else is going on?" (e.g., home stress, financial fears).
            • For Customers:
            • High-conflict clients may already be at "50%" before they walk in.
            • Respond with calm energy, active listening, and empathy.
            • Example: "I understand why you’re scared. It’s hard to trust when you’re unsure."
            
            

            De-escalation Tactics

            • Mirroring: Match the energy level you want (e.g., stay calm to diffuse rage).
            • Validation: Acknowledge emotions without agreeing to unreasonable demands.
            • Safety First: Remove yourself or others if the situation escalates dangerously.
            
            

            Why This Matters in the Aftermarket

            • Most customer outbursts are rooted in fear (e.g., being ripped off, losing control).
            • A thoughtful response can turn a raging customer into a loyal one—or reveal irreconcilable differences.
            
            

            Thanks to our Partner, NAPA Autotech Training

            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

            Thanks to our Partner, Pico Technology

            Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

            Contact Information

            • Email Matt: mattfanslowpodcast@gmail.com
            • Diagnosing the Aftermarket A - Z YouTube Channel
            • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
            
            

            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

            ]]>Thanks to our Partner, NAPA Autotech Training and Pico Technology

            Watch Full Video Episode

            Key Discussion Points:

            Two Types of Angry People

            • Explosive: Outwardly aggressive (e.g., yelling at a cashier).
            • Implosive: Bottled-up anger that can lead to extreme reactions (e.g., the quiet cashier who "snaps").
            
            

            No One Starts at 100% Anger

            • Anger escalates in stages—people don’t go from 0 to 100 instantly.
            • Triggers (work stress, home life, past trauma) compound over time.
            
            

            Personal Reflection: Parenting & ADHD

            • Matt shares struggles with his son’s ADHD and his own reactive anger.
            • Realization: Frustration often stemmed from unrealistic expectations, not the child’s behavior.
            • Lesson: Awareness is key—but applying knowledge is harder than reciting it.
            
            

            Handling Anger in the Workplace

            • For Leaders/Co-workers:
            • Approach outbursts with curiosity, not defensiveness.
            • Validate feelings without justifying bad behavior.
            • Ask: "What else is going on?" (e.g., home stress, financial fears).
            • For Customers:
            • High-conflict clients may already be at "50%" before they walk in.
            • Respond with calm energy, active listening, and empathy.
            • Example: "I understand why you’re scared. It’s hard to trust when you’re unsure."
            
            

            De-escalation Tactics

            • Mirroring: Match the energy level you want (e.g., stay calm to diffuse rage).
            • Validation: Acknowledge emotions without agreeing to unreasonable demands.
            • Safety First: Remove yourself or others if the situation escalates dangerously.
            
            

            Why This Matters in the Aftermarket

            • Most customer outbursts are rooted in fear (e.g., being ripped off, losing control).
            • A thoughtful response can turn a raging customer into a loyal one—or reveal irreconcilable differences.
            
            

            Thanks to our Partner, NAPA Autotech Training

            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

            Thanks to our Partner, Pico Technology

            Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

            Contact Information

            • Email Matt: mattfanslowpodcast@gmail.com
            • Diagnosing the Aftermarket A - Z YouTube Channel
            • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
            
            

            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

            ]]>21f6df10-85ad-442d-8b25-5d614f742af7Wed, 06 Aug 2025 00:15:00 -050020:04falsebonusCar Giveaways and Community Involvement with Chris Luoma [E164] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

            When it comes to community involvement, some shops talk about it and others just do it. In this episode, I sit down with Chris Luoma, third-generation owner of Jerry’s Automotive in Lansing, Michigan, to talk about what it looks like to give back with heart.

            From car giveaways to Toys for Tots, Chris shares how giving back has become more than just a marketing tactic; it’s part of his shop’s DNA. We talk about the humble beginnings of this family-run business, what inspired their vehicle donation program, and how they’ve given away five cars (and counting) to people who truly needed a hand up.

            Chris walks us through the process of acquiring and fixing the vehicles, how they choose recipients, what the response has been like, and how it’s created a stronger bond between his shop and the community. You’ll also hear how local news coverage, Facebook engagement, and a little creativity have helped grow their reach, without needing a huge marketing budget.

            This episode isn’t just about cars. It’s about impact. It’s about showing up for your town, doing something that matters, and watching how it all comes back to you in ways you can’t always track but can always feel

            This episode is sponsored by Shop Boss. Shop Management software that works the way you need it to right out of the box. 

            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

            How To Get In Touch With the Guest

            Chris Luoma

            Jerry’s Automotive

            Lagniappe (Books, Links, Other Podcasts, etc)

            News Coverage of Vehicle Giveaway

            Show Notes with Timestamps

            • Introduction and Guest Welcome (00:00:10) Brian introduces Chris Loma, outlines the episode’s focus on community involvement and vehicle giveaways.
            • Shop History and Legacy (00:02:26) Chris shares Jeffries Automotive’s 55+ year history, family ownership, and shop evolution.
            • Long-Term Staff and Team (00:03:59) Discussion about long-term employees, technician shortage, and the value of a strong team.
            • Origins of Community Involvement (00:04:41) Chris explains how giving back became a core value, inspired by his grandfather’s philosophy.
            • Charitable Activities Overview (00:05:30) Overview of shop’s charitable work: Toys for Tots, veterans, VFW, and car giveaways.
            • Shop Decor and Local Identity (00:06:01) Conversation about the shop’s old trucks, their use in community events, and as shop decor.
            • Choosing Causes to Support (00:07:02) Chris discusses how they select which causes to support and the challenges of choosing recipients.
            • Other Community Involvement (00:08:03) Support for local VFW, Little League, high school sports, churches, and plans for more involvement.
            • ROI and Motivation for Giving Back (00:09:24) Brian and Chris discuss the intangible returns of community involvement versus trackable ROI.
            • Sponsor Messages (00:11:46) Mid-episode sponsor advertisements for Shop Boss and App Fueled.
            • Vehicle Giveaway Program Details (00:13:17) Chris details the car giveaway program: how it started, how cars are sourced, and the process.
            • Lessons Learned from Giveaways (00:15:25) Stories about specific vehicles given away, repairs needed, and lessons learned from the process.
            • Team Involvement and Effort (00:16:11) How the whole shop team contributes time and effort to the vehicle giveaway.
            • Advice for Other Shop Owners (00:16:44) Tips for other shop owners considering a giveaway: vehicle selection, budgeting, and patience.
            • Giveaway Selection Process (00:17:56) How recipients are chosen, use of social media, essay submissions, and the impact of video promotion.
            • Media Coverage and Publicity (00:19:53) Local news coverage of the giveaways and its effect on shop visibility and SEO.
            • Targeting Specific Groups (00:20:40) Occasionally focusing giveaways on specific groups like veterans, with plans for first responders.
            • Selection and Team Involvement Improvements (00:21:31) Current process for choosing winners and plans to involve more staff in decision-making.
            • Promoting the Giveaway and Winners (00:22:26) How the shop documents and shares the giveaway, balancing publicity with humility.
            • Community Recognition and Impact (00:23:30) Growing reputation for giveaways, increased inquiries, and evolving community impact.
            • Advice for Getting Started (00:24:04) Chris’s advice for shops starting community involvement, suggesting Toys for Tots as an entry point.
            • Creative Community Giving Ideas (00:25:16) Other ideas for giving back: school supplies, sports equipment, and finding your own passion project.
            • Emotional Impact of Giving (00:26:07) Chris reflects on the lasting emotional rewards of helping others through these programs.
            • Closing and Future Topics (00:26:16) Brian thanks Chris, hints at future episodes on video marketing, and closes the show.
            
            

            How To Get In Touch

            Join The Auto Repair Marketing Mastermind Group on Facebook

            Meet The Pros

            Follow SMP on Facebook

            Follow SMP on Instagram

            Get The Ultimate Guide to Auto Repair Shop Marketing Book

            Email Us Podcast Questions or Topics

            Thanks to our Partners, Shop Boss and AppFueled

            This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

            AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

            Aftermarket Radio Network

            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics]]>Thanks to our Partners, Shop Boss and AppFueled

            When it comes to community involvement, some shops talk about it and others just do it. In this episode, I sit down with Chris Luoma, third-generation owner of Jerry’s Automotive in Lansing, Michigan, to talk about what it looks like to give back with heart.

            From car giveaways to Toys for Tots, Chris shares how giving back has become more than just a marketing tactic; it’s part of his shop’s DNA. We talk about the humble beginnings of this family-run business, what inspired their vehicle donation program, and how they’ve given away five cars (and counting) to people who truly needed a hand up.

            Chris walks us through the process of acquiring and fixing the vehicles, how they choose recipients, what the response has been like, and how it’s created a stronger bond between his shop and the community. You’ll also hear how local news coverage, Facebook engagement, and a little creativity have helped grow their reach, without needing a huge marketing budget.

            This episode isn’t just about cars. It’s about impact. It’s about showing up for your town, doing something that matters, and watching how it all comes back to you in ways you can’t always track but can always feel

            This episode is sponsored by Shop Boss. Shop Management software that works the way you need it to right out of the box. 

            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

            How To Get In Touch With the Guest

            Chris Luoma

            Jerry’s Automotive

            Lagniappe (Books, Links, Other Podcasts, etc)

            News Coverage of Vehicle Giveaway

            Show Notes with Timestamps

            • Introduction and Guest Welcome (00:00:10) Brian introduces Chris Loma, outlines the episode’s focus on community involvement and vehicle giveaways.
            • Shop History and Legacy (00:02:26) Chris shares Jeffries Automotive’s 55+ year history, family ownership, and shop evolution.
            • Long-Term Staff and Team (00:03:59) Discussion about long-term employees, technician shortage, and the value of a strong team.
            • Origins of Community Involvement (00:04:41) Chris explains how giving back became a core value, inspired by his grandfather’s philosophy.
            • Charitable Activities Overview (00:05:30) Overview of shop’s charitable work: Toys for Tots, veterans, VFW, and car giveaways.
            • Shop Decor and Local Identity (00:06:01) Conversation about the shop’s old trucks, their use in community events, and as shop decor.
            • Choosing Causes to Support (00:07:02) Chris discusses how they select which causes to support and the challenges of choosing recipients.
            • Other Community Involvement (00:08:03) Support for local VFW, Little League, high school sports, churches, and plans for more involvement.
            • ROI and Motivation for Giving Back (00:09:24) Brian and Chris discuss the intangible returns of community involvement versus trackable ROI.
            • Sponsor Messages (00:11:46) Mid-episode sponsor advertisements for Shop Boss and App Fueled.
            • Vehicle Giveaway Program Details (00:13:17) Chris details the car giveaway program: how it started, how cars are sourced, and the process.
            • Lessons Learned from Giveaways (00:15:25) Stories about specific vehicles given away, repairs needed, and lessons learned from the process.
            • Team Involvement and Effort (00:16:11) How the whole shop team contributes time and effort to the vehicle giveaway.
            • Advice for Other Shop Owners (00:16:44) Tips for other shop owners considering a giveaway: vehicle selection, budgeting, and patience.
            • Giveaway Selection Process (00:17:56) How recipients are chosen, use of social media, essay submissions, and the impact of video promotion.
            • Media Coverage and Publicity (00:19:53) Local news coverage of the giveaways and its effect on shop visibility and SEO.
            • Targeting Specific Groups (00:20:40) Occasionally focusing giveaways on specific groups like veterans, with plans for first responders.
            • Selection and Team Involvement Improvements (00:21:31) Current process for choosing winners and plans to involve more staff in decision-making.
            • Promoting the Giveaway and Winners (00:22:26) How the shop documents and shares the giveaway, balancing publicity with humility.
            • Community Recognition and Impact (00:23:30) Growing reputation for giveaways, increased inquiries, and evolving community impact.
            • Advice for Getting Started (00:24:04) Chris’s advice for shops starting community involvement, suggesting Toys for Tots as an entry point.
            • Creative Community Giving Ideas (00:25:16) Other ideas for giving back: school supplies, sports equipment, and finding your own passion project.
            • Emotional Impact of Giving (00:26:07) Chris reflects on the lasting emotional rewards of helping others through these programs.
            • Closing and Future Topics (00:26:16) Brian thanks Chris, hints at future episodes on video marketing, and closes the show.
            
            

            How To Get In Touch

            Join The Auto Repair Marketing Mastermind Group on Facebook

            Meet The Pros

            Follow SMP on Facebook

            Follow SMP on Instagram

            Get The Ultimate Guide to Auto Repair Shop Marketing Book

            Email Us Podcast Questions or Topics

            Thanks to our Partners, Shop Boss and AppFueled

            This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

            AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

            Aftermarket Radio Network

            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

            ]]>0696d783-cd6d-4784-a9bf-0c255610ed73Wed, 06 Aug 2025 00:15:00 -050027:10falsebonusAssume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

            In this episode, we’re flipping the script on how we prepare the next wave of talent in the auto repair world.

            • It’s not just “training” anymore – The future of our industry needs more than just teaching people how to turn wrenches. It’s about real education that prepares them to think, solve, and lead.

            • The repair bay of tomorrow – Imagine clean, high-tech “surgical rooms” with white lab coats, big screens, and smart tools—where cars are diagnosed like patients.

            • Let’s make this career sexy – To attract today’s tech-savvy, digital-native crowd, we’ve got to show them this is a career filled with innovation, tech, and opportunity.

            • Soft skills are a big deal – Communication, confidence, and life skills are just as important as technical know-how.

            • Training isn’t cheap, and that’s okay – One expert says shops should spend $3,000 to $5,000 a month on education. Yep, even the small ones. Because falling behind costs more.

            • Leaders: don’t gatekeep – Share your tips, be open to different learning styles, and remember that even the small stuff you know can make a huge difference to someone starting out.

            
            

            This episode isn’t just about fixing cars—it’s about fixing how we grow the people who will shape the future of this industry.

            Chris Machado, Circle M Tire & Auto and Circle M Truck Repair Bakersfield, CA. Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
            • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
            • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
            • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
            • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
            • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
            • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
            • Follow on Twitter: https://twitter.com/RResultsBiz
            • Visit the Website: https://remarkableresults.biz/
            • Join our Insider List: https://remarkableresults.biz/insider
            • All books mentioned on our podcasts: https://remarkableresults.biz/books
            • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
            • Buy Me a Coffee: https://www.buymeacoffee.com/carm
            • Special episode collections: https://remarkableresults.biz/collections
            • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
            • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
            • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
            • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
            • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
            • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
            • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
            
                    Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

            In this episode, we’re flipping the script on how we prepare the next wave of talent in the auto repair world.

            • It’s not just “training” anymore – The future of our industry needs more than just teaching people how to turn wrenches. It’s about real education that prepares them to think, solve, and lead.

            • The repair bay of tomorrow – Imagine clean, high-tech “surgical rooms” with white lab coats, big screens, and smart tools—where cars are diagnosed like patients.

            • Let’s make this career sexy – To attract today’s tech-savvy, digital-native crowd, we’ve got to show them this is a career filled with innovation, tech, and opportunity.

            • Soft skills are a big deal – Communication, confidence, and life skills are just as important as technical know-how.

            • Training isn’t cheap, and that’s okay – One expert says shops should spend $3,000 to $5,000 a month on education. Yep, even the small ones. Because falling behind costs more.

            • Leaders: don’t gatekeep – Share your tips, be open to different learning styles, and remember that even the small stuff you know can make a huge difference to someone starting out.

            
            

            This episode isn’t just about fixing cars—it’s about fixing how we grow the people who will shape the future of this industry.

            Chris Machado, Circle M Tire & Auto and Circle M Truck Repair Bakersfield, CA. Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
            • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
            • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
            • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
            • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
            • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
            • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
            • Follow on Twitter: https://twitter.com/RResultsBiz
            • Visit the Website: https://remarkableresults.biz/
            • Join our Insider List: https://remarkableresults.biz/insider
            • All books mentioned on our podcasts: https://remarkableresults.biz/books
            • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
            • Buy Me a Coffee: https://www.buymeacoffee.com/carm
            • Special episode collections: https://remarkableresults.biz/collections
            • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
            • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
            • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
            • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
            • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
            • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
            • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
            
                    ]]>9b1340e4-60ad-4f3a-a9b3-20cf97dbb5e4Tue, 05 Aug 2025 00:15:00 -050030:55falsefull10511051Safety & Shop Environment: Protecting Your People and Your Profits [E219] - Chris Cotton Weekly BlitzVisit ShopMarketingPros.com/chris to partner with a team that 

            understands your business. Because every great shop deserves marketing 

            that’s just as great. 

            Check out their podcast here: https://autorepairmarketing.captivate.fm/

            If you would like to join their private Facebook group go here: 

            https://www.facebook.com/groups/autorepairmarketingmastermindIn 

            ​In episode seven of "The Weekly Blitz," Coach Chris Cotton of Auto Fix Auto Shop Coaching delivers an insightful discussion on the essential role of shop safety and cultivating a positive work environment for auto repair shop owners and their teams. Chris begins by stressing that safety is not just a regulatory requirement, but a foundational element for long-term business success and employee satisfaction.

            
            

            Throughout the episode, Chris breaks down a variety of practical safety measures that every shop should implement. He discusses the importance of providing and consistently using personal protective equipment (PPE), such as gloves, safety glasses, and proper footwear, to minimize the risk of injury. He also covers safe chemical handling procedures, including proper labeling, storage, and disposal of hazardous materials, as well as the necessity of maintaining up-to-date Safety Data Sheets (SDS) and training staff on chemical safety protocols.

            
            

            Chris goes on to address the correct use of lifting equipment, emphasizing the need for regular equipment inspections, proper lifting techniques, and clear communication among team members to prevent accidents. Fire safety is another key topic, with Chris outlining steps like maintaining accessible fire extinguishers, conducting regular fire drills, and ensuring all staff are familiar with emergency evacuation routes. Electrical safety is highlighted as well, with reminders to inspect cords and outlets, avoid overloading circuits, and promptly address any electrical hazards.

            
            

            Slip, trip, and fall prevention is also discussed, with Chris recommending routine housekeeping, immediate cleanup of spills, and the use of anti-slip mats in high-traffic areas. He underscores the importance of emergency preparedness, encouraging shop owners to develop and regularly review emergency response plans, conduct safety meetings, and provide ongoing safety training for all employees.

            
            

            Beyond physical safety, Chris highlights the significance of workplace energy, ergonomics, and enjoyment. He explains how a positive, energetic atmosphere can boost morale, productivity, and retention, while proper ergonomic practices help prevent long-term injuries and discomfort. Chris urges owners to foster a culture where safety and employee well-being are top priorities, encouraging open communication, recognition of safe behaviors, and opportunities for team-building and professional growth.

            ​The episode concludes with a series of actionable tips that shop owners can implement immediately to enhance safety and workplace culture. Chris also recommends partnering with Shop Marketing Pros, a trusted resource for marketing and business growth, to help auto repair shops expand their reach while maintaining a strong focus on protecting their teams and upholding their reputations. By prioritizing both safety and a positive work environment, Chris asserts that shop owners can create thriving businesses where employees feel valued, motivated, and secure.

            
            

            ​Podcast Introduction and Sponsor Message (00:00:04) 

            • Coach Chris introduces the podcast, highlights its focus, and promotes Shop Marketing Pros as the episode sponsor.
            
            

            Personal Endorsement of Shop Marketing Pros (00:01:13) 

            • Chris shares his personal experience with Shop Marketing Pros and emphasizes their value for shop owners.
            
            

            Series Recap and Episode Focus (00:01:55) 

            • Brief recap of previous topics and introduction to this episode’s focus: shop safety and environment.
            
            

            The Importance of Safety and Environment (00:02:24) 

            • Explains why safety and environment are foundational for business success and employee retention.
            
            

            Personal Safety Incidents and Lessons Learned (00:03:28) 

            • Chris recounts past safety incidents in his shops and the impact on his approach to safety.
            
            

            Why Safety and Environment Matter (00:04:29) 

            • Discusses the consequences of neglecting safety and the need for proactive systems.
            
            

            Seven Essential Areas of Shop Safety (00:05:35) 

            • Outlines key safety areas: PPE, chemical handling, lifting safety, fire safety, electrical safety, slip and fall prevention, and emergency preparedness.
            
            

            PPE: Personal Protective Equipment (00:05:35) 

            • Details the importance of providing and enforcing PPE use for all employees.
            
            

            Chemical Handling and SDS Compliance (00:06:35) 

            • Covers proper chemical storage, SDS sheets, and safe disposal practices.
            
            

            Lifting Safety and Jack Use (00:07:37) 

            • Emphasizes regular lift inspections, proper jack use, and avoiding shortcut culture.
            
            

            Fire Safety and Emergency Planning (00:08:13) 

            Discusses fire extinguisher placement, evacuation plans, and preparedness for various emergencies.

            Electrical Safety and Lithium Battery Risks (00:08:49) 

            • Warns against unsafe electrical practices and highlights lithium battery fire hazards.
            
            

            Slip, Trip, and Fall Prevention (00:11:03) 

            • Stresses the need for oil dry, clear walkways, and proper hose/cord management.
            
            

            First Aid and Emergency Preparedness (00:11:55) 

            • Encourages visible first aid kits, emergency numbers, CPR training, and considering defibrillators.
            
            

            Shop Environment: The Three E’s (00:12:59) 

            • Introduces energy, ergonomics, and enjoyment as pillars of a positive shop ...]]>Visit ShopMarketingPros.com/chris to partner with a team that 

              understands your business. Because every great shop deserves marketing 

              that’s just as great. 

              Check out their podcast here: https://autorepairmarketing.captivate.fm/

              If you would like to join their private Facebook group go here: 

              https://www.facebook.com/groups/autorepairmarketingmastermindIn 

              ​In episode seven of "The Weekly Blitz," Coach Chris Cotton of Auto Fix Auto Shop Coaching delivers an insightful discussion on the essential role of shop safety and cultivating a positive work environment for auto repair shop owners and their teams. Chris begins by stressing that safety is not just a regulatory requirement, but a foundational element for long-term business success and employee satisfaction.

              
              

              Throughout the episode, Chris breaks down a variety of practical safety measures that every shop should implement. He discusses the importance of providing and consistently using personal protective equipment (PPE), such as gloves, safety glasses, and proper footwear, to minimize the risk of injury. He also covers safe chemical handling procedures, including proper labeling, storage, and disposal of hazardous materials, as well as the necessity of maintaining up-to-date Safety Data Sheets (SDS) and training staff on chemical safety protocols.

              
              

              Chris goes on to address the correct use of lifting equipment, emphasizing the need for regular equipment inspections, proper lifting techniques, and clear communication among team members to prevent accidents. Fire safety is another key topic, with Chris outlining steps like maintaining accessible fire extinguishers, conducting regular fire drills, and ensuring all staff are familiar with emergency evacuation routes. Electrical safety is highlighted as well, with reminders to inspect cords and outlets, avoid overloading circuits, and promptly address any electrical hazards.

              
              

              Slip, trip, and fall prevention is also discussed, with Chris recommending routine housekeeping, immediate cleanup of spills, and the use of anti-slip mats in high-traffic areas. He underscores the importance of emergency preparedness, encouraging shop owners to develop and regularly review emergency response plans, conduct safety meetings, and provide ongoing safety training for all employees.

              
              

              Beyond physical safety, Chris highlights the significance of workplace energy, ergonomics, and enjoyment. He explains how a positive, energetic atmosphere can boost morale, productivity, and retention, while proper ergonomic practices help prevent long-term injuries and discomfort. Chris urges owners to foster a culture where safety and employee well-being are top priorities, encouraging open communication, recognition of safe behaviors, and opportunities for team-building and professional growth.

              ​The episode concludes with a series of actionable tips that shop owners can implement immediately to enhance safety and workplace culture. Chris also recommends partnering with Shop Marketing Pros, a trusted resource for marketing and business growth, to help auto repair shops expand their reach while maintaining a strong focus on protecting their teams and upholding their reputations. By prioritizing both safety and a positive work environment, Chris asserts that shop owners can create thriving businesses where employees feel valued, motivated, and secure.

              
              

              ​Podcast Introduction and Sponsor Message (00:00:04) 

              • Coach Chris introduces the podcast, highlights its focus, and promotes Shop Marketing Pros as the episode sponsor.
              
              

              Personal Endorsement of Shop Marketing Pros (00:01:13) 

              • Chris shares his personal experience with Shop Marketing Pros and emphasizes their value for shop owners.
              
              

              Series Recap and Episode Focus (00:01:55) 

              • Brief recap of previous topics and introduction to this episode’s focus: shop safety and environment.
              
              

              The Importance of Safety and Environment (00:02:24) 

              • Explains why safety and environment are foundational for business success and employee retention.
              
              

              Personal Safety Incidents and Lessons Learned (00:03:28) 

              • Chris recounts past safety incidents in his shops and the impact on his approach to safety.
              
              

              Why Safety and Environment Matter (00:04:29) 

              • Discusses the consequences of neglecting safety and the need for proactive systems.
              
              

              Seven Essential Areas of Shop Safety (00:05:35) 

              • Outlines key safety areas: PPE, chemical handling, lifting safety, fire safety, electrical safety, slip and fall prevention, and emergency preparedness.
              
              

              PPE: Personal Protective Equipment (00:05:35) 

              • Details the importance of providing and enforcing PPE use for all employees.
              
              

              Chemical Handling and SDS Compliance (00:06:35) 

              • Covers proper chemical storage, SDS sheets, and safe disposal practices.
              
              

              Lifting Safety and Jack Use (00:07:37) 

              • Emphasizes regular lift inspections, proper jack use, and avoiding shortcut culture.
              
              

              Fire Safety and Emergency Planning (00:08:13) 

              Discusses fire extinguisher placement, evacuation plans, and preparedness for various emergencies.

              Electrical Safety and Lithium Battery Risks (00:08:49) 

              • Warns against unsafe electrical practices and highlights lithium battery fire hazards.
              
              

              Slip, Trip, and Fall Prevention (00:11:03) 

              • Stresses the need for oil dry, clear walkways, and proper hose/cord management.
              
              

              First Aid and Emergency Preparedness (00:11:55) 

              • Encourages visible first aid kits, emergency numbers, CPR training, and considering defibrillators.
              
              

              Shop Environment: The Three E’s (00:12:59) 

              • Introduces energy, ergonomics, and enjoyment as pillars of a positive shop environment.
              
              

              Building a Positive Shop Culture (00:14:05) 

              • Suggests routines, organized spaces, supportive management, and positive reinforcement.
              
              

              Music and Mood in the Shop (00:15:07) 

              • Discusses the impact of music and the need for respectful choices in the workplace.
              
              

              Creating a Safety Culture (00:15:40) 

              • Explains appointing a safety lead, conducting safety walks, and involving the team in safety.
              
              

              Rewarding and Training for Safety (00:16:12) 

              • Advocates for rewarding safe behavior, team involvement, and integrating safety into training.
              
              

              Conclusion and Call to Action (00:17:11) 

              • Encourages listeners to assess and improve their shop’s safety and environment, and offers coaching help.
              
              

              Final Sponsor Shoutout and Sign-Off (00:18:04) 

              • Reiterates the value of Shop Marketing Pros and closes the episode with motivational remarks.
              
              

              To listen to more episodes, make sure and go over to iTunes and or Spotify.

              Don't forget to rate and review us!

              
              

              Connect with Chris:

              AutoFix-Auto Shop Coaching

              www.autoshopcoaching.com

              www.aftermarketradionetwork.com

              940-400-1008

              Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

              YouTube: https://bit.ly/3ClX0ae

              Email Chris: chris@autofixsos.com

              
              

              The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

              Check out their podcast here: https://autorepairmarketing.captivate.fm/

              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

              
              

              The Aftermarket Radio Network

              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

              ]]>a242ca48-b817-4e93-a5c9-be3beb36b2ffMon, 04 Aug 2025 00:15:00 -050016:13falsebonusBelieve Your Customers: The Pontiac Parable [E054] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

              Watch Full Video Episode

              In this episode - Craig has some fun with an old anecdote that intends to reminds us how important it is to take a customers complaint seriously - even when it sounds absolutely ridiculous!

              The old story is about a man whose new Pontiac will not start ONLY if he goes and picks up vanilla ice cream… but if he buys other flavors, like strawberry or chocolate.

              While this story may not be the best case study for a no start diagnostic process - it DOES provide a great moral lesson for taking clients seriously so you can get to the real details and the facts that matter.

              Grab some vanilla ice cream and enjoy Craig’s take on this story and please consider sharing your own radical stories from the shop to speakeup@craigoneill.net.

              Communication gaps are almost always prevalent when those strange cases come up - and we’re sure you have a good example that could be worth sharing!

              The WOTD:

              Anecdote: A short amusing or interesting story about a real incident or person.

              • An account regarded as unreliable or hearsay
              
              

              In our episode today…

              We’re talking about Customer complaints.  Specifically the off the walls ones.

              More specifically - listening to them - as though what they are saying is accurate and true - even though things don’t even remotely plausible.

              You don’t need to be in auto-repair to appreciate this topic - but our loyal listeners who ARE in auto repair - you definitely will. 

              For me - there was a common gripe I’d hear from our techs at the transmission shop.  “I can’t get it to act up!”  Which is a horrible thing to have to call the customer to tell them.

              They know there is a problem.

              We can’t see it.

              And in many cases - this is where things end.

              The real problem, you guessed it, is a communication problem. 

              Sometimes the details provided for our specialists are just not very clear - and what we do get from clients make it impossible to replicate an issue so we can diagnose a problem.  It’s why, in auto repair, intermittent problems are an absolute pain and can be massively time-consuming to solve. 

              But this came across my desk from one of my colleagues in Autoflow.  

              It’s something of an anecdote -

              Anecdote

              noun

              • a short amusing or interesting story about a real incident or person.
              • "told anecdotes about his job"
              
              

              Never underestimate a customer’s complaint, no matter how funny it might seem! This is a real story that happened between the customer of General Motors and its Customer-Care Executive. 

              A complaint was received by the Pontiac Division of General Motors:

              This is the second time I have written to you, and I don't blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for dessert after dinner each night, but the kind of ice cream varies so, every night, after we've eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it. It's also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a problem..... You see, every time I buy a vanilla ice-cream, when I start back from the store my car won't start. If I get any other kind of ice cream, the car starts just fine. I want you to know I'm serious about this question, no matter how silly it sounds.

              What is there about a Pontiac that makes it not start when I get vanilla ice cream, and easy to start whenever I get any other kind? 

              Before I continue the story:

              • Every night?  Maybe save some gas?
              • Do you drive to the store every night?
              • This tells me this story has to be from somewhere around the 1940s. Post WWII (after rations on fuel and other things were lifted.  OLD story.)
              
              

              The Pontiac President was understandably skeptical about the letter, but sent an Engineer to check it out anyway. The latter was surprised to be greeted by a successful, obviously well educated man in a fine neighborhood. He had arranged to meet the man just after dinner time, so the two hopped into the car and drove to the ice cream store. It was vanilla ice cream that night, and, sure enough, after they came back to the car, it wouldn't start. The Engineer returned for three more nights. 

              The next night, they got chocolate. The car started. 

              The second night, he got a strawberry. The car started. 

              The third night, he ordered vanilla. The car failed to start. 

              Now the engineer, being a logical man, refused to believe that this man's car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem. And toward this end he began to take notes: He jotted down all sorts of data: time of day, type of gas used, time to drive back and forth etc. In a short time, he had a clue: the man took less time to buy vanilla than any other flavor. Why? The answer was in the layout of the store. Vanilla, being the most popular flavor, was in a separate case at the front of the store for quick pickup. All the other flavors were kept in the back of the store at a different counter where it took considerably longer to check out the flavor. 

              Now, the question for the Engineer was why the car wouldn't start when it took less time. Eureka - time was now the problem - not the vanilla ice cream!!!! The engineer quickly came up with the answer: "vapor lock". It was happening every night; but the extra time taken to get the other flavors allowed the engine to cool down sufficiently to start. When the man got vanilla, the engine was still too hot for the vapor lock to dissipate.

              Now. OK.

              If you’re like me you probably want to poke even more holes in that story -

              Nope not permitting it folks.  Remember.

              In this episode we are defaulting that this anecdotal story is TRUE.

              Besides - you’re probably jealous because it’s summer and that no start issue in your shop this week didn’t yield ice-cram.

              I know some of our listeners in the aftermarket have some gripes about how engineers don’t seem to care about some things we do - but I am willing to be you can’t get their attention because you never bribed them with ice-cream.  And maybe that’s been our problem.

              My take: The issue isn’t a time issue - or a no start issue - it was a communication issue.

              OK, believing this story is true would be super tough- I think it’s obvious this anecdote was crafted to convey a clear point - and we can allow it to serve this purpose.

              Fast forward back to our age - and our modern methods of communication - there is simply no reason to send someone to diagnose a problem like the one described.  But the problem in this story is only meant to guide our resolve.

              Clients present us a wide variety of issues they are experiencing.  If they are telling you something - and it doesn’t make sense - you’ll need to use some critical thinking and learn to ask some very carefully calibrated questions that open the individuals up to gain the details that really do matter.  That won’t happen if you discredit their story entirely, become defensive, act like this will be another “time-waster”

              This is particularly critical when dealing with come-backs.

              In my years as an advisor - I learned how important it is to take little things seriously - because little problems are MUCH cheaper for us to fix than MAJOR ones.

              This required me to emphatically remind our clients that if they feel anything out of the ordinary - please do not hesitate to bring it to our attention.

              It’s also important not to make people feel silly… (though I sure appreciated the ones with a good sense of humor and high degree of patience)

              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

              In-Bound at CallInBound.com. Cover your...]]>Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

              Watch Full Video Episode

              In this episode - Craig has some fun with an old anecdote that intends to reminds us how important it is to take a customers complaint seriously - even when it sounds absolutely ridiculous!

              The old story is about a man whose new Pontiac will not start ONLY if he goes and picks up vanilla ice cream… but if he buys other flavors, like strawberry or chocolate.

              While this story may not be the best case study for a no start diagnostic process - it DOES provide a great moral lesson for taking clients seriously so you can get to the real details and the facts that matter.

              Grab some vanilla ice cream and enjoy Craig’s take on this story and please consider sharing your own radical stories from the shop to speakeup@craigoneill.net.

              Communication gaps are almost always prevalent when those strange cases come up - and we’re sure you have a good example that could be worth sharing!

              The WOTD:

              Anecdote: A short amusing or interesting story about a real incident or person.

              • An account regarded as unreliable or hearsay
              
              

              In our episode today…

              We’re talking about Customer complaints.  Specifically the off the walls ones.

              More specifically - listening to them - as though what they are saying is accurate and true - even though things don’t even remotely plausible.

              You don’t need to be in auto-repair to appreciate this topic - but our loyal listeners who ARE in auto repair - you definitely will. 

              For me - there was a common gripe I’d hear from our techs at the transmission shop.  “I can’t get it to act up!”  Which is a horrible thing to have to call the customer to tell them.

              They know there is a problem.

              We can’t see it.

              And in many cases - this is where things end.

              The real problem, you guessed it, is a communication problem. 

              Sometimes the details provided for our specialists are just not very clear - and what we do get from clients make it impossible to replicate an issue so we can diagnose a problem.  It’s why, in auto repair, intermittent problems are an absolute pain and can be massively time-consuming to solve. 

              But this came across my desk from one of my colleagues in Autoflow.  

              It’s something of an anecdote -

              Anecdote

              noun

              • a short amusing or interesting story about a real incident or person.
              • "told anecdotes about his job"
              
              

              Never underestimate a customer’s complaint, no matter how funny it might seem! This is a real story that happened between the customer of General Motors and its Customer-Care Executive. 

              A complaint was received by the Pontiac Division of General Motors:

              This is the second time I have written to you, and I don't blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for dessert after dinner each night, but the kind of ice cream varies so, every night, after we've eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it. It's also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a problem..... You see, every time I buy a vanilla ice-cream, when I start back from the store my car won't start. If I get any other kind of ice cream, the car starts just fine. I want you to know I'm serious about this question, no matter how silly it sounds.

              What is there about a Pontiac that makes it not start when I get vanilla ice cream, and easy to start whenever I get any other kind? 

              Before I continue the story:

              • Every night?  Maybe save some gas?
              • Do you drive to the store every night?
              • This tells me this story has to be from somewhere around the 1940s. Post WWII (after rations on fuel and other things were lifted.  OLD story.)
              
              

              The Pontiac President was understandably skeptical about the letter, but sent an Engineer to check it out anyway. The latter was surprised to be greeted by a successful, obviously well educated man in a fine neighborhood. He had arranged to meet the man just after dinner time, so the two hopped into the car and drove to the ice cream store. It was vanilla ice cream that night, and, sure enough, after they came back to the car, it wouldn't start. The Engineer returned for three more nights. 

              The next night, they got chocolate. The car started. 

              The second night, he got a strawberry. The car started. 

              The third night, he ordered vanilla. The car failed to start. 

              Now the engineer, being a logical man, refused to believe that this man's car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem. And toward this end he began to take notes: He jotted down all sorts of data: time of day, type of gas used, time to drive back and forth etc. In a short time, he had a clue: the man took less time to buy vanilla than any other flavor. Why? The answer was in the layout of the store. Vanilla, being the most popular flavor, was in a separate case at the front of the store for quick pickup. All the other flavors were kept in the back of the store at a different counter where it took considerably longer to check out the flavor. 

              Now, the question for the Engineer was why the car wouldn't start when it took less time. Eureka - time was now the problem - not the vanilla ice cream!!!! The engineer quickly came up with the answer: "vapor lock". It was happening every night; but the extra time taken to get the other flavors allowed the engine to cool down sufficiently to start. When the man got vanilla, the engine was still too hot for the vapor lock to dissipate.

              Now. OK.

              If you’re like me you probably want to poke even more holes in that story -

              Nope not permitting it folks.  Remember.

              In this episode we are defaulting that this anecdotal story is TRUE.

              Besides - you’re probably jealous because it’s summer and that no start issue in your shop this week didn’t yield ice-cram.

              I know some of our listeners in the aftermarket have some gripes about how engineers don’t seem to care about some things we do - but I am willing to be you can’t get their attention because you never bribed them with ice-cream.  And maybe that’s been our problem.

              My take: The issue isn’t a time issue - or a no start issue - it was a communication issue.

              OK, believing this story is true would be super tough- I think it’s obvious this anecdote was crafted to convey a clear point - and we can allow it to serve this purpose.

              Fast forward back to our age - and our modern methods of communication - there is simply no reason to send someone to diagnose a problem like the one described.  But the problem in this story is only meant to guide our resolve.

              Clients present us a wide variety of issues they are experiencing.  If they are telling you something - and it doesn’t make sense - you’ll need to use some critical thinking and learn to ask some very carefully calibrated questions that open the individuals up to gain the details that really do matter.  That won’t happen if you discredit their story entirely, become defensive, act like this will be another “time-waster”

              This is particularly critical when dealing with come-backs.

              In my years as an advisor - I learned how important it is to take little things seriously - because little problems are MUCH cheaper for us to fix than MAJOR ones.

              This required me to emphatically remind our clients that if they feel anything out of the ordinary - please do not hesitate to bring it to our attention.

              It’s also important not to make people feel silly… (though I sure appreciated the ones with a good sense of humor and high degree of patience)

              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

              Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

              Contact Information

              • Email Craig O'Neill: speakup@craigoneill.net
              • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
              
              

              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

              ]]>561408b3-ffac-4a67-a10b-3a7df34b41beMon, 04 Aug 2025 00:15:00 -050022:15falsebonusThe Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]Thanks to our Partners, NAPA TRACS, and Today's Class

              Camp D.R.I.V.E., (Determination, Resourcefulness, Vision, Enthusiasm) created by Weston and Tenise Chapman of Black Hills Tire, is a powerful hands-on initiative that introduces kids aged 12–15 to the world of automotive technology. Now in its third year, this two-day experience puts young participants in the driver’s seat—changing tires, doing oil changes, welding, and more—across interactive stations. Camp D.R.I.V.E. is changing perceptions about the industry by showcasing its technical, creative, and rewarding sides. The conversation also explores the program’s community impact and offers practical tips for other shops looking to launch something similar, including how to manage costs, secure insurance, and collaborate with local partners.

              Tenise and Weston Chapman, Black Hills Tire, Rapid City, SD. Listen to previous episodes HERE

              Show Notes:

              • Watch Full Video Episode
              • https://www.campdrivebht.com/
              • Introduction (00:00:00)
              • Camp D.R.I.V.E. Overview and Growth (00:01:01)
              • Camp Structure and Sessions (00:02:44)
              • Community Involvement and Impact (00:04:10)
              • Changing Perceptions and Early Success Stories (00:05:44)
              • Starting Small: First Year Reflections (00:07:09)
              • Partnerships and Resource Sharing (00:08:02)
              • Parental Involvement and Mindset Shift (00:09:01) T
              • Dane’s Introduction and Experience (00:09:37)
              • Learning and Hands-On Experience (00:10:46)
              • Personal Growth and Community Influence (00:13:04)
              • Future Plans and Technical Education (00:13:46)
              • Favorite Camp Stations and Fundamentals (00:14:36)
              • Complexity of Modern Vehicles (00:15:56)
              • Media Coverage and Community Recognition (00:19:04)
              • Camp Drive Planning and Logistics (00:21:20)
              • Insurance and Liability Considerations (00:22:15)
              • Content Development and Dry Run (00:24:11)
              • Promotion and Registration Process (00:27:03)
              • Financial Investment and Community ROI (00:28:06)
              • Vendor Support and Sponsorships (00:29:23)
              • Video Production and Social Media (00:30:43)
              • Encouragement for Industry Involvement (00:31:22)
              • Dane’s Persistence and Success Story (00:32:49)
              • Call to Action for Industry Engagement (00:33:45)
              
              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
              • The Aftermarket Radio Network: https://aftermarketradionetwork.com
              • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
              • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
              • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
              • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
              • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
              • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
              • Follow on X: https://twitter.com/RResultsBiz
              • Visit the Website: https://remarkableresults.biz/
              • Join our Insider List: https://remarkableresults.biz/insider
              • All books mentioned on our podcasts: https://remarkableresults.biz/books
              • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
              • Buy Me a Coffee: https://www.buymeacoffee.com/carm
              • Special episode collections: https://remarkableresults.biz/collections
              • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
              • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
              • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                Camp D.R.I.V.E., (Determination, Resourcefulness, Vision, Enthusiasm) created by Weston and Tenise Chapman of Black Hills Tire, is a powerful hands-on initiative that introduces kids aged 12–15 to the world of automotive technology. Now in its third year, this two-day experience puts young participants in the driver’s seat—changing tires, doing oil changes, welding, and more—across interactive stations. Camp D.R.I.V.E. is changing perceptions about the industry by showcasing its technical, creative, and rewarding sides. The conversation also explores the program’s community impact and offers practical tips for other shops looking to launch something similar, including how to manage costs, secure insurance, and collaborate with local partners.

                Tenise and Weston Chapman, Black Hills Tire, Rapid City, SD. Listen to previous episodes HERE

                Show Notes:

                • Watch Full Video Episode
                • https://www.campdrivebht.com/
                • Introduction (00:00:00)
                • Camp D.R.I.V.E. Overview and Growth (00:01:01)
                • Camp Structure and Sessions (00:02:44)
                • Community Involvement and Impact (00:04:10)
                • Changing Perceptions and Early Success Stories (00:05:44)
                • Starting Small: First Year Reflections (00:07:09)
                • Partnerships and Resource Sharing (00:08:02)
                • Parental Involvement and Mindset Shift (00:09:01) T
                • Dane’s Introduction and Experience (00:09:37)
                • Learning and Hands-On Experience (00:10:46)
                • Personal Growth and Community Influence (00:13:04)
                • Future Plans and Technical Education (00:13:46)
                • Favorite Camp Stations and Fundamentals (00:14:36)
                • Complexity of Modern Vehicles (00:15:56)
                • Media Coverage and Community Recognition (00:19:04)
                • Camp Drive Planning and Logistics (00:21:20)
                • Insurance and Liability Considerations (00:22:15)
                • Content Development and Dry Run (00:24:11)
                • Promotion and Registration Process (00:27:03)
                • Financial Investment and Community ROI (00:28:06)
                • Vendor Support and Sponsorships (00:29:23)
                • Video Production and Social Media (00:30:43)
                • Encouragement for Industry Involvement (00:31:22)
                • Dane’s Persistence and Success Story (00:32:49)
                • Call to Action for Industry Engagement (00:33:45)
                
                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                • Follow on X: https://twitter.com/RResultsBiz
                • Visit the Website: https://remarkableresults.biz/
                • Join our Insider List: https://remarkableresults.biz/insider
                • All books mentioned on our podcasts: https://remarkableresults.biz/books
                • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                • Special episode collections: https://remarkableresults.biz/collections
                • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                • 
                • 
                • 
                • 
                
                ]]>cd9aa967-85c6-49c1-83ea-0c0d8a75e872Fri, 01 Aug 2025 00:00:00 -050034:57falsefull444444ROI - Return on Investment [E181] - Business By The NumbersThanks to our partner Promotive

                Whether you're thinking of buying your first auto repair shop, selling your third, or investing in new equipment, understanding return on investment (ROI) is essential—not just in theory, but in real-life dollars and decisions. In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis & Associates, breaks down ROI in plain English, with examples shop owners can actually use.

                What’s the difference between a 33% ROI and a 100% cash-on-cash return? Why are private equity firms offering double what a local buyer would? And how should your time—yes, your actual hours—factor into every decision?

                Hunt doesn’t just explain ROI. He exposes how it shows up in equipment purchases, business sales, and shop valuations—and how emotional decisions can cloud even the smartest investments.

                What You’ll Learn:

                Understanding ROI Beyond the Buzzword

                (01:52) Why ROI isn't just for Wall Street (hint: you're already using it!)

                (03:55) The $1,000 tool test: You know ROI even if you think you don’t

                (05:26) Why sellers think in multiples, but buyers think in ROI

                ROI and Shop Sales: The Buyer vs. Seller Mindset

                (07:45) How a seller gets $1M, while a buyer only invests $100K

                (09:28) Why time and risk are everything when evaluating a shop

                (12:22) The $100K offer scenario: Would you take it?

                Active vs. Passive Investments: Where Shops Fit In

                (22:04) Why a 33% ROI isn’t the whole story

                (23:18) Cash-on-cash return: the real reason repair shops can be goldmines

                (25:44) So why isn’t everyone opening a shop? (Spoiler: It’s not easy money)

                The Private Equity Curveball

                (27:42) What PE firms know about ROI that most shop owners overlook

                (30:06) Why PE firms will pay double and still make a profit

                (33:07) When 18% ROI beats 33%: The power of passive ownership

                ROI isn't just a number—it's a decision-making framework. Whether you're a buyer, a seller, or someone trying to decide if that new alignment rack is worth the splurge, Hunt gives you the tools to take emotion out of the equation and make smarter financial calls.

                Thanks to our partner Promotive

                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                Visit us Online: www.paarmelis.com

                Email Hunt: podcast@paarmelis.com

                Text Paar Melis @ 301-307-5413

                Download a Copy of My Books Here:

                • Wrenches to Write-Offs
                • Your Perfect Shop 
                
                

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                ]]>Thanks to our partner Promotive

                Whether you're thinking of buying your first auto repair shop, selling your third, or investing in new equipment, understanding return on investment (ROI) is essential—not just in theory, but in real-life dollars and decisions. In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis & Associates, breaks down ROI in plain English, with examples shop owners can actually use.

                What’s the difference between a 33% ROI and a 100% cash-on-cash return? Why are private equity firms offering double what a local buyer would? And how should your time—yes, your actual hours—factor into every decision?

                Hunt doesn’t just explain ROI. He exposes how it shows up in equipment purchases, business sales, and shop valuations—and how emotional decisions can cloud even the smartest investments.

                What You’ll Learn:

                Understanding ROI Beyond the Buzzword

                (01:52) Why ROI isn't just for Wall Street (hint: you're already using it!)

                (03:55) The $1,000 tool test: You know ROI even if you think you don’t

                (05:26) Why sellers think in multiples, but buyers think in ROI

                ROI and Shop Sales: The Buyer vs. Seller Mindset

                (07:45) How a seller gets $1M, while a buyer only invests $100K

                (09:28) Why time and risk are everything when evaluating a shop

                (12:22) The $100K offer scenario: Would you take it?

                Active vs. Passive Investments: Where Shops Fit In

                (22:04) Why a 33% ROI isn’t the whole story

                (23:18) Cash-on-cash return: the real reason repair shops can be goldmines

                (25:44) So why isn’t everyone opening a shop? (Spoiler: It’s not easy money)

                The Private Equity Curveball

                (27:42) What PE firms know about ROI that most shop owners overlook

                (30:06) Why PE firms will pay double and still make a profit

                (33:07) When 18% ROI beats 33%: The power of passive ownership

                ROI isn't just a number—it's a decision-making framework. Whether you're a buyer, a seller, or someone trying to decide if that new alignment rack is worth the splurge, Hunt gives you the tools to take emotion out of the equation and make smarter financial calls.

                Thanks to our partner Promotive

                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                Visit us Online: www.paarmelis.com

                Email Hunt: podcast@paarmelis.com

                Text Paar Melis @ 301-307-5413

                Download a Copy of My Books Here:

                • Wrenches to Write-Offs
                • Your Perfect Shop 
                
                

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                ]]>e4d1620f-ca7a-4ee5-9b1b-c76836404262Thu, 31 Jul 2025 00:15:00 -050029:15falsebonusDiagnosing Legends: The Impact of Ozzy Osbourne and Hulk Hogan [E195] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training

                In this episode, Matt Fanslow reflects on the recent passings of two cultural icons—Ozzy Osbourne and Hulk Hogan—and draws parallels between their careers and the automotive aftermarket industry. Both figures revolutionized their respective fields (music and professional wrestling) through innovation, perseverance, and an unparalleled connection with their audiences. Matt explores what we can learn from their legacies, including the importance of passion, reinvention, and recognizing opportunities outside our comfort zones.

                Key Discussion Points

                1. Ozzy Osbourne: The Accidental Pioneer of Heavy Metal

                • Ozzy’s final performance at the Power Trip festival, where he performed in immense pain, skipping pain meds to stay present.
                • How Black Sabbath (with guitarist Tony Iommi) accidentally created metal by downtuning guitars after a workplace injury.
                • The importance of appreciating contributions even if you’re not a die-hard fan.
                • The value of knowing how you’ve impacted others (like Ozzy hearing tributes before his passing).
                
                

                2. Hulk Hogan: The Man Who Made Wrestling Mainstream

                • Hogan’s physical sacrifices (spinal damage from his signature leg drop) and how wrestling is a work but not fake.
                • His ability to connect with audiences in ways no wrestler had before—comparable to Stone Cold Steve Austin and The Rock.
                • How Hogan’s heel turn (becoming a villain with the NWO) revitalized wrestling during a slump.
                • The role of timing, charisma, and reinvention in long-term success.
                
                

                3. Lessons for the Automotive Aftermarket

                • Passion & Perseverance: Like Ozzy and Hogan, success in the aftermarket requires dedication and pushing through challenges.
                • Reinvention: Hogan’s shift from hero to villain kept him relevant—how can shops adapt to stay ahead?
                • Breaking Out of Comfort Zones: Both Ozzy and Hogan expanded beyond their core careers (reality TV, movies). How can shops engage in community work, sponsorships, or other visibility-boosting activities?
                • Continuous Improvement: Getting 1% better every day compounds into major growth over time.
                
                

                4. Personal Reflections & Industry Parallels

                • Matt’s admiration for educators like Paul Danner, who revolutionized training accessibility.
                • The importance of finding the right shop culture for growth (just as Hogan thrived under Vince McMahon’s WWE expansion).
                • Why awareness of opportunities—both inside and outside the industry—is crucial.
                
                

                Notable Quotes

                • "Ozzy and Hogan didn’t just succeed in their fields—they redefined them. That’s the kind of impact we should strive for in the aftermarket."
                • "Wrestling isn’t fake; it’s a performance with real consequences. Same goes for our work—every repair matters."
                • "If you improve by just 0.33% every day, you’ll be 100% better in a year. Small steps lead to big changes."
                
                

                While Ozzy and Hogan came from entirely different worlds, their stories remind us that innovation, adaptability, and connection are universal keys to success. Whether you’re a technician, shop owner, or industry educator, there’s always room to grow—and maybe even revolutionize your corner of the aftermarket.

                Thanks to our Partner, NAPA Autotech Training

                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                Contact Information

                • Email Matt: mattfanslowpodcast@gmail.com
                • Diagnosing the Aftermarket A - Z YouTube Channel
                • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                
                

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                ]]>Thanks to our Partner, NAPA Autotech Training

                In this episode, Matt Fanslow reflects on the recent passings of two cultural icons—Ozzy Osbourne and Hulk Hogan—and draws parallels between their careers and the automotive aftermarket industry. Both figures revolutionized their respective fields (music and professional wrestling) through innovation, perseverance, and an unparalleled connection with their audiences. Matt explores what we can learn from their legacies, including the importance of passion, reinvention, and recognizing opportunities outside our comfort zones.

                Key Discussion Points

                1. Ozzy Osbourne: The Accidental Pioneer of Heavy Metal

                • Ozzy’s final performance at the Power Trip festival, where he performed in immense pain, skipping pain meds to stay present.
                • How Black Sabbath (with guitarist Tony Iommi) accidentally created metal by downtuning guitars after a workplace injury.
                • The importance of appreciating contributions even if you’re not a die-hard fan.
                • The value of knowing how you’ve impacted others (like Ozzy hearing tributes before his passing).
                
                

                2. Hulk Hogan: The Man Who Made Wrestling Mainstream

                • Hogan’s physical sacrifices (spinal damage from his signature leg drop) and how wrestling is a work but not fake.
                • His ability to connect with audiences in ways no wrestler had before—comparable to Stone Cold Steve Austin and The Rock.
                • How Hogan’s heel turn (becoming a villain with the NWO) revitalized wrestling during a slump.
                • The role of timing, charisma, and reinvention in long-term success.
                
                

                3. Lessons for the Automotive Aftermarket

                • Passion & Perseverance: Like Ozzy and Hogan, success in the aftermarket requires dedication and pushing through challenges.
                • Reinvention: Hogan’s shift from hero to villain kept him relevant—how can shops adapt to stay ahead?
                • Breaking Out of Comfort Zones: Both Ozzy and Hogan expanded beyond their core careers (reality TV, movies). How can shops engage in community work, sponsorships, or other visibility-boosting activities?
                • Continuous Improvement: Getting 1% better every day compounds into major growth over time.
                
                

                4. Personal Reflections & Industry Parallels

                • Matt’s admiration for educators like Paul Danner, who revolutionized training accessibility.
                • The importance of finding the right shop culture for growth (just as Hogan thrived under Vince McMahon’s WWE expansion).
                • Why awareness of opportunities—both inside and outside the industry—is crucial.
                
                

                Notable Quotes

                • "Ozzy and Hogan didn’t just succeed in their fields—they redefined them. That’s the kind of impact we should strive for in the aftermarket."
                • "Wrestling isn’t fake; it’s a performance with real consequences. Same goes for our work—every repair matters."
                • "If you improve by just 0.33% every day, you’ll be 100% better in a year. Small steps lead to big changes."
                
                

                While Ozzy and Hogan came from entirely different worlds, their stories remind us that innovation, adaptability, and connection are universal keys to success. Whether you’re a technician, shop owner, or industry educator, there’s always room to grow—and maybe even revolutionize your corner of the aftermarket.

                Thanks to our Partner, NAPA Autotech Training

                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                Contact Information

                • Email Matt: mattfanslowpodcast@gmail.com
                • Diagnosing the Aftermarket A - Z YouTube Channel
                • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                
                

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                ]]>f0be4443-ee27-437e-8b4c-e29849049622Wed, 30 Jul 2025 00:15:00 -050030:44falsebonusPreparing for September’s Marketing [E163] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

                You know that feeling when summer’s barely over, kids are back in school, and suddenly you’re staring down September, wondering what the heck to post on social media? Yeah, that’s where this episode comes in. Brian is back with Caroline Legrand for their monthly marketing prep session, your go-to podcast for staying ahead with smart, simple ideas that actually matter.

                They’re covering everything from prepping your fall events, tying in national awareness months (like National Preparedness Month), and even having some fun with off-the-wall days like “Talk Like a Pirate Day” and “Bald is Beautiful.” But it’s not just fluff, this episode is packed with real ways to build trust, showcase your shop’s personality, and create content that positions your brand as the go-to in your community.

                Whether it’s using DVI photos the right way, setting up educational posts, or just being more intentional with your calendar, this episode is all about showing up prepared before your slow season hits.

                This episode is sponsored by Shop Boss. Shop Management software that works the way you need it to right out of the box. 

                Want to revolutionize your marketing? AppFueled does it all email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.com

                Lagniappe (Books, Links, Other Podcasts, etc)

                Preparing for August’s Marketing

                Days of the Year

                National Calendar 

                Show Notes with Timestamps

                • Introduction and Sponsor Acknowledgement (00:00:10): Brian introduces the episode, guest Caroline, and thanks the sponsor. Sets up the September marketing theme.
                • Overview of September Marketing and Industry Events (00:01:09): Discussion about September being packed with causes and events, and how shops can leverage industry events and conferences.
                • Smoothing Out Workload for the Holidays (00:03:59): Advice on scheduling regular clients during slower holiday months to balance shop workload.
                • Monthly Themes: Save Your Photos & National Preparedness Month (00:05:44): Encouragement to take and use shop photos, and tie in National Preparedness Month with vehicle safety and maintenance.
                • Preparedness Content and Giveaways (00:07:20): Ideas for preparedness videos, EDC (Everyday Carry) for vehicles, and preparedness kit giveaways.
                • Community Sponsorships: Little League & Baby Safety (00:11:23): Promoting shop involvement in Little League sponsorships and baby safety events, including car seat checks.
                • Read a New Book Month (00:13:20): Encouraging team reading and sharing book recommendations as part of shop culture.
                • Weekly Themes: Child Passenger Safety & Compassionate Leadership (00:13:37): Highlighting Child Passenger Safety Week and Compassionate Leadership Week, and their relevance to shop training and culture.
                • Other September Weeks: Fall Foliage, Security Officer, Truck Driver Appreciation (00:15:30): Ideas for pre-trip checks, security officer discounts, and truck driver/fleet customer appreciation.
                • Fun September Days: Beards, Bacon, Labor Day, Pizza, Beer (00:18:09): Creative content ideas for World Beard Day, International Bacon Day, Labor Day, Cheese Pizza Day, and Beer Lovers Day.
                • Boss and Employee Exchange Day (00:19:42): Suggestions for role-swapping or fun team activities to celebrate Boss and Employee Exchange Day.
                • Patriot Day and National Day of Service (00:21:16): Ways to honor September 11th with acts of service and patriotism.
                • Bald is Beautiful & Redhead Day (00:22:12): Fun social media trends involving bald or redheaded team members, tying in tire safety.
                • National Tattoo Story Day & Tradesman Day (00:23:26): Encouraging sharing of tattoo stories and celebrating skilled trades in the shop.
                • Talk Like a Pirate Day (00:24:12): Challenge to answer phones like a pirate and share on social media for engagement.
                • National Tune Up Day & Go With Your Gut Day (00:25:11): Ideas for tune-up promotions and diagnostic guessing games for Go With Your Gut Day.
                • One Hit Wonder Day & Ask a Stupid Question Day (00:26:03): Engagement ideas around favorite one-hit wonders and inviting customer questions.
                • Good Neighbor Day (00:26:43): Shouting out neighboring businesses and community partners.
                • International Podcast Day (00:27:12): Promoting the podcast and sharing favorite podcasts among the team.
                • General September/Fall Topics: Back to School, Football, Fairs (00:27:47): Suggestions for fall maintenance, back-to-school, football season, and local fairs/festivals marketing.
                • Conclusion and Resources (00:30:49): Encouragement to keep posting, check national day calendars, and listen to more episodes.
                
                

                How To Get In Touch

                Join The Auto Repair Marketing Mastermind Group on Facebook

                Meet The Pros

                Follow SMP on Facebook

                Follow SMP on Instagram

                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                Email Us Podcast Questions or Topics

                Thanks to our Partners, Shop Boss and AppFueled

                This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                Aftermarket Radio Network

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with...]]>Thanks to our Partners, Shop Boss and AppFueled

                You know that feeling when summer’s barely over, kids are back in school, and suddenly you’re staring down September, wondering what the heck to post on social media? Yeah, that’s where this episode comes in. Brian is back with Caroline Legrand for their monthly marketing prep session, your go-to podcast for staying ahead with smart, simple ideas that actually matter.

                They’re covering everything from prepping your fall events, tying in national awareness months (like National Preparedness Month), and even having some fun with off-the-wall days like “Talk Like a Pirate Day” and “Bald is Beautiful.” But it’s not just fluff, this episode is packed with real ways to build trust, showcase your shop’s personality, and create content that positions your brand as the go-to in your community.

                Whether it’s using DVI photos the right way, setting up educational posts, or just being more intentional with your calendar, this episode is all about showing up prepared before your slow season hits.

                This episode is sponsored by Shop Boss. Shop Management software that works the way you need it to right out of the box. 

                Want to revolutionize your marketing? AppFueled does it all email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.com

                Lagniappe (Books, Links, Other Podcasts, etc)

                Preparing for August’s Marketing

                Days of the Year

                National Calendar 

                Show Notes with Timestamps

                • Introduction and Sponsor Acknowledgement (00:00:10): Brian introduces the episode, guest Caroline, and thanks the sponsor. Sets up the September marketing theme.
                • Overview of September Marketing and Industry Events (00:01:09): Discussion about September being packed with causes and events, and how shops can leverage industry events and conferences.
                • Smoothing Out Workload for the Holidays (00:03:59): Advice on scheduling regular clients during slower holiday months to balance shop workload.
                • Monthly Themes: Save Your Photos & National Preparedness Month (00:05:44): Encouragement to take and use shop photos, and tie in National Preparedness Month with vehicle safety and maintenance.
                • Preparedness Content and Giveaways (00:07:20): Ideas for preparedness videos, EDC (Everyday Carry) for vehicles, and preparedness kit giveaways.
                • Community Sponsorships: Little League & Baby Safety (00:11:23): Promoting shop involvement in Little League sponsorships and baby safety events, including car seat checks.
                • Read a New Book Month (00:13:20): Encouraging team reading and sharing book recommendations as part of shop culture.
                • Weekly Themes: Child Passenger Safety & Compassionate Leadership (00:13:37): Highlighting Child Passenger Safety Week and Compassionate Leadership Week, and their relevance to shop training and culture.
                • Other September Weeks: Fall Foliage, Security Officer, Truck Driver Appreciation (00:15:30): Ideas for pre-trip checks, security officer discounts, and truck driver/fleet customer appreciation.
                • Fun September Days: Beards, Bacon, Labor Day, Pizza, Beer (00:18:09): Creative content ideas for World Beard Day, International Bacon Day, Labor Day, Cheese Pizza Day, and Beer Lovers Day.
                • Boss and Employee Exchange Day (00:19:42): Suggestions for role-swapping or fun team activities to celebrate Boss and Employee Exchange Day.
                • Patriot Day and National Day of Service (00:21:16): Ways to honor September 11th with acts of service and patriotism.
                • Bald is Beautiful & Redhead Day (00:22:12): Fun social media trends involving bald or redheaded team members, tying in tire safety.
                • National Tattoo Story Day & Tradesman Day (00:23:26): Encouraging sharing of tattoo stories and celebrating skilled trades in the shop.
                • Talk Like a Pirate Day (00:24:12): Challenge to answer phones like a pirate and share on social media for engagement.
                • National Tune Up Day & Go With Your Gut Day (00:25:11): Ideas for tune-up promotions and diagnostic guessing games for Go With Your Gut Day.
                • One Hit Wonder Day & Ask a Stupid Question Day (00:26:03): Engagement ideas around favorite one-hit wonders and inviting customer questions.
                • Good Neighbor Day (00:26:43): Shouting out neighboring businesses and community partners.
                • International Podcast Day (00:27:12): Promoting the podcast and sharing favorite podcasts among the team.
                • General September/Fall Topics: Back to School, Football, Fairs (00:27:47): Suggestions for fall maintenance, back-to-school, football season, and local fairs/festivals marketing.
                • Conclusion and Resources (00:30:49): Encouragement to keep posting, check national day calendars, and listen to more episodes.
                
                

                How To Get In Touch

                Join The Auto Repair Marketing Mastermind Group on Facebook

                Meet The Pros

                Follow SMP on Facebook

                Follow SMP on Instagram

                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                Email Us Podcast Questions or Topics

                Thanks to our Partners, Shop Boss and AppFueled

                This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                Aftermarket Radio Network

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                ]]>a8d58452-1cf0-4f3c-9d54-17e83bbc26c1Wed, 30 Jul 2025 00:15:00 -050031:39falsebonusRetention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                This episode dives into the real challenges of technician retention and why it’s time to rebrand automotive careers, moving beyond the outdated terms “mechanic” or “technician” to embrace the title of “specialist.” Craig Noel unpacks the urgent need to move away from traditional flat rate pay systems and toward compensation models that prioritize fair pay, financial security, and work-life balance. He also shares his own innovative pay structure designed to reward skill and dedication while keeping top talent engaged.

                Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE

                Show Notes
                • Watch Full Video Episode
                • Rise of the Specialist - A NEW Language Standard for Auto Repair Specialists: https://remarkableresults.biz/downloads/
                • Episodic Education (00:01:06)
                • Shop Expansion and ADAS Specialty (00:01:45)
                • Staffing Challenges and Work-Life Balance Shift (00:02:54)
                • From Mechanic to Technician to Specialist (00:05:22)
                • The Rise of the Specialist (00:06:22)
                • Educating Consumers on Complexity (00:07:56)
                • Recognition and Respect for Technicians (00:09:52)
                • Shift from Flat Rate to Work-Life Balance (00:10:24)
                • Craig’s New Pay Structure (00:12:47)
                • Bridging the Generational Gap (00:20:06)
                • Financial Transparency with Staff (00:21:03)
                • Personal Motivation for Change (00:23:34)
                • Recruitment and Retention Strategies (00:26:58)
                • Diverse Career Paths in Automotive (00:27:47)
                • The Power of Language: Calibration Specialist (00:29:05)
                • Educating Customers on Technical Systems (00:29:47)
                • Value of ASE Certification and Public Recognition (00:30:56)
                • Integrity and Problem-Solving in the Shop (00:32:09)
                • Training During Work Hours (00:35:34)
                • Overcoming Excuses and Owner Self-Reflection (00:37:09)
                • Peer Group Influence and Industry Change (00:39:40)
                
                Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                • Follow on Twitter: https://twitter.com/RResultsBiz
                • Visit the Website: https://remarkableresults.biz/
                • Join our Insider List: https://remarkableresults.biz/insider
                • All books mentioned on our podcasts: https://remarkableresults.biz/books
                • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                • Special episode collections: https://remarkableresults.biz/collections
                • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                
                Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                This episode dives into the real challenges of technician retention and why it’s time to rebrand automotive careers, moving beyond the outdated terms “mechanic” or “technician” to embrace the title of “specialist.” Craig Noel unpacks the urgent need to move away from traditional flat rate pay systems and toward compensation models that prioritize fair pay, financial security, and work-life balance. He also shares his own innovative pay structure designed to reward skill and dedication while keeping top talent engaged.

                Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE

                Show Notes
                • Watch Full Video Episode
                • Rise of the Specialist - A NEW Language Standard for Auto Repair Specialists: https://remarkableresults.biz/downloads/
                • Episodic Education (00:01:06)
                • Shop Expansion and ADAS Specialty (00:01:45)
                • Staffing Challenges and Work-Life Balance Shift (00:02:54)
                • From Mechanic to Technician to Specialist (00:05:22)
                • The Rise of the Specialist (00:06:22)
                • Educating Consumers on Complexity (00:07:56)
                • Recognition and Respect for Technicians (00:09:52)
                • Shift from Flat Rate to Work-Life Balance (00:10:24)
                • Craig’s New Pay Structure (00:12:47)
                • Bridging the Generational Gap (00:20:06)
                • Financial Transparency with Staff (00:21:03)
                • Personal Motivation for Change (00:23:34)
                • Recruitment and Retention Strategies (00:26:58)
                • Diverse Career Paths in Automotive (00:27:47)
                • The Power of Language: Calibration Specialist (00:29:05)
                • Educating Customers on Technical Systems (00:29:47)
                • Value of ASE Certification and Public Recognition (00:30:56)
                • Integrity and Problem-Solving in the Shop (00:32:09)
                • Training During Work Hours (00:35:34)
                • Overcoming Excuses and Owner Self-Reflection (00:37:09)
                • Peer Group Influence and Industry Change (00:39:40)
                
                Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                • Follow on Twitter: https://twitter.com/RResultsBiz
                • Visit the Website: https://remarkableresults.biz/
                • Join our Insider List: https://remarkableresults.biz/insider
                • All books mentioned on our podcasts: https://remarkableresults.biz/books
                • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                • Special episode collections: https://remarkableresults.biz/collections
                • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                
                        ]]>6ff35736-a57f-4c09-b1de-00c52d3b373cTue, 29 Jul 2025 00:15:00 -050041:35falsefull10501050Diagnostics 101: Stop Guessing, Start Solving [E218] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                In episode six of "The Weekly Blitz," Coach Chris Cotton expertly guides auto repair shop owners through an in-depth, eight-step diagnostic process designed to improve shop consistency, profitability, and customer trust. Throughout the episode, he emphasizes the importance of clear communication with both technicians and customers, ensuring everyone understands the diagnostic procedures and findings. Chris highlights the necessity of thorough and accurate documentation at every stage, which not only protects the shop but also provides transparency for clients. He also stresses the value of charging appropriately for diagnostic work, explaining how this reinforces the professionalism of the shop and ensures technicians are compensated for their expertise.

                Chris delves into how implementing a standardized diagnostic approach helps prevent costly comebacks, reduces errors, and boosts technician confidence by providing a clear roadmap for every job. This consistency, he explains, leads to higher quality repairs and builds lasting, trust based relationships with clients who appreciate the shop’s attention to detail and reliability. The episode also features a special spotlight on Shop Marketing Pros, a company offering tailored marketing solutions specifically for auto repair shops, helping them attract new customers and retain existing ones.

                
                

                Listeners are encouraged to tune in and discover how refining and standardizing their diagnostic process can elevate their shop’s reputation, increase operational efficiency, and significantly improve their bottom line. Whether you’re looking to streamline workflow, enhance customer satisfaction, or grow your business, this episode provides actionable insights and practical tips to help your shop thrive.

                Introduction and Sponsor Message (00:00:06) Coach Chris Cotton introduces the podcast, highlights its purpose, and promotes Shop Marketing Pros.

                
                

                Series Recap and Episode Overview (00:01:16) Recap of previous "Back to Basics" episodes and introduction to diagnostics as the focus of this episode.

                
                

                The Importance of a Diagnostic Process (00:02:17) Explains why a standardized diagnostic process is crucial for shop success and customer trust.

                
                

                Step 1: Clarify the Concern (00:03:29) Emphasizes understanding the customer’s issue through detailed questioning and documentation.

                
                

                Step 2: Assign a Testing Level (00:04:31) Describes setting the appropriate diagnostic level before any work begins to manage expectations.

                
                

                Step 3: Perform a Full DVI (00:05:41) Advocates for a complete digital vehicle inspection before starting diagnostics.

                
                

                Step 4: Replicate the Concern (00:06:43) Details the importance of confirming and documenting the customer’s reported issue.

                
                

                Step 5: Pull Codes and Analyze Data (00:07:49) Covers using scan tools to gather data as a starting point for further testing.

                
                

                Step 6: Test the System, Not Just a Part (00:07:49) Explains thorough system testing and documentation, not just focusing on individual parts.

                
                

                Step 7: Confirm the Root Cause (00:07:49) Focuses on identifying and explaining the true cause of the problem.

                
                

                Step 8: Service Advisor Presentation (00:07:49) Outlines how advisors should confidently present findings and solutions to customers.

                
                

                Diagnostics Pricing and Integrity (00:09:06) Stresses the importance of charging appropriately for diagnostics and maintaining honesty with customers.

                
                

                Implementing Diagnostic Packages (00:10:03) Advises on setting up diagnostic packages, training staff, and improving shop profitability.

                
                

                Conclusion and Call to Action (00:11:06) Encourages shop owners to adopt the process, offers coaching help, and gives a final sponsor shoutout.

                
                

                Closing Remarks (00:11:59) Coach Chris Cotton signs off and thanks listeners for tuning in.

                ​Connect with Chris:

                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                Don't forget to rate and review us!

                Connect with Chris:

                AutoFix-Auto Shop Coaching

                www.autoshopcoaching.com

                www.aftermarketradionetwork.com

                940-400-1008

                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                YouTube: https://bit.ly/3ClX0ae

                Email Chris: chris@autofixsos.com

                
                

                The Aftermarket Radio Network

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                In episode six of "The Weekly Blitz," Coach Chris Cotton expertly guides auto repair shop owners through an in-depth, eight-step diagnostic process designed to improve shop consistency, profitability, and customer trust. Throughout the episode, he emphasizes the importance of clear communication with both technicians and customers, ensuring everyone understands the diagnostic procedures and findings. Chris highlights the necessity of thorough and accurate documentation at every stage, which not only protects the shop but also provides transparency for clients. He also stresses the value of charging appropriately for diagnostic work, explaining how this reinforces the professionalism of the shop and ensures technicians are compensated for their expertise.

                Chris delves into how implementing a standardized diagnostic approach helps prevent costly comebacks, reduces errors, and boosts technician confidence by providing a clear roadmap for every job. This consistency, he explains, leads to higher quality repairs and builds lasting, trust based relationships with clients who appreciate the shop’s attention to detail and reliability. The episode also features a special spotlight on Shop Marketing Pros, a company offering tailored marketing solutions specifically for auto repair shops, helping them attract new customers and retain existing ones.

                
                

                Listeners are encouraged to tune in and discover how refining and standardizing their diagnostic process can elevate their shop’s reputation, increase operational efficiency, and significantly improve their bottom line. Whether you’re looking to streamline workflow, enhance customer satisfaction, or grow your business, this episode provides actionable insights and practical tips to help your shop thrive.

                Introduction and Sponsor Message (00:00:06) Coach Chris Cotton introduces the podcast, highlights its purpose, and promotes Shop Marketing Pros.

                
                

                Series Recap and Episode Overview (00:01:16) Recap of previous "Back to Basics" episodes and introduction to diagnostics as the focus of this episode.

                
                

                The Importance of a Diagnostic Process (00:02:17) Explains why a standardized diagnostic process is crucial for shop success and customer trust.

                
                

                Step 1: Clarify the Concern (00:03:29) Emphasizes understanding the customer’s issue through detailed questioning and documentation.

                
                

                Step 2: Assign a Testing Level (00:04:31) Describes setting the appropriate diagnostic level before any work begins to manage expectations.

                
                

                Step 3: Perform a Full DVI (00:05:41) Advocates for a complete digital vehicle inspection before starting diagnostics.

                
                

                Step 4: Replicate the Concern (00:06:43) Details the importance of confirming and documenting the customer’s reported issue.

                
                

                Step 5: Pull Codes and Analyze Data (00:07:49) Covers using scan tools to gather data as a starting point for further testing.

                
                

                Step 6: Test the System, Not Just a Part (00:07:49) Explains thorough system testing and documentation, not just focusing on individual parts.

                
                

                Step 7: Confirm the Root Cause (00:07:49) Focuses on identifying and explaining the true cause of the problem.

                
                

                Step 8: Service Advisor Presentation (00:07:49) Outlines how advisors should confidently present findings and solutions to customers.

                
                

                Diagnostics Pricing and Integrity (00:09:06) Stresses the importance of charging appropriately for diagnostics and maintaining honesty with customers.

                
                

                Implementing Diagnostic Packages (00:10:03) Advises on setting up diagnostic packages, training staff, and improving shop profitability.

                
                

                Conclusion and Call to Action (00:11:06) Encourages shop owners to adopt the process, offers coaching help, and gives a final sponsor shoutout.

                
                

                Closing Remarks (00:11:59) Coach Chris Cotton signs off and thanks listeners for tuning in.

                ​Connect with Chris:

                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                Don't forget to rate and review us!

                Connect with Chris:

                AutoFix-Auto Shop Coaching

                www.autoshopcoaching.com

                www.aftermarketradionetwork.com

                940-400-1008

                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                YouTube: https://bit.ly/3ClX0ae

                Email Chris: chris@autofixsos.com

                
                

                The Aftermarket Radio Network

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                
                

                #autofixautoshopcoaching

                 #autofixbeautofixing #autoshopprofits #autoshopprofit 

                #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                #autorepairshopcoaching #autorepairshopconsulting 

                #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                #autofix #shopmarketingpros #autofixautoshopcoachingbook

                ]]>7f57fe56-4ef7-4dfd-8954-f3ae6cf5a283Mon, 28 Jul 2025 00:15:00 -050010:35falsebonusAdaptive Communication with Rhonda Lea [E053] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound

                Watch Full Video Episode

                In our episode today:

                In this episode we’ll hear about Rhonda’s communication journey and how her relationship with Jimmy has lead to a new path speaking and presenting on topics loyal listeners of Speak Up will certainly appreciate.

                Rhonda Cites George Bernard Shaw with one of her favorite quotes sums:

                “The single biggest problem in communication is the illusion that it has taken place.”

                What we say seems clear to us - but as Rhonda will express - misalignment often lurks beneath the surface.

                Craig asks Rhonda a key question in this discussion:

                "What would you tell someone who asks you - why should I need to adapt to others?"

                Topics Include:

                • Gaps in Communication
                • How some chaos is a good thing! (It means there is plenty of demand!)
                • It can be exhausting to adapt to others
                • The importance for leaders to show up as a person.
                • A book recommendation:  Crucial Conversations
                
                

                Our WOTD is

                Adaptive

                (Adjective)

                The adjective "adaptive" describes something that has the ability or tendency to adapt to different situations. 

                This means being able to:

                • Adjust to new circumstances, changes, and challenges.
                • Be flexible, open-minded, and willing to embrace uncertainty.
                • Modify characteristics, behaviors, or strategies to suit varying conditions or needs.
                
                

                Listeners curious about Rhonda’s business - Scale the Chaos can see more on her website:

                https://www.scalethechaos.com/

                Rhonda can be emailed at rhonda@scalethechaos.com or reached out to via LinkedIn

                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                Contact Information

                • Email Craig O'Neill: speakup@craigoneill.net
                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                
                

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                ]]>Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound

                Watch Full Video Episode

                In our episode today:

                In this episode we’ll hear about Rhonda’s communication journey and how her relationship with Jimmy has lead to a new path speaking and presenting on topics loyal listeners of Speak Up will certainly appreciate.

                Rhonda Cites George Bernard Shaw with one of her favorite quotes sums:

                “The single biggest problem in communication is the illusion that it has taken place.”

                What we say seems clear to us - but as Rhonda will express - misalignment often lurks beneath the surface.

                Craig asks Rhonda a key question in this discussion:

                "What would you tell someone who asks you - why should I need to adapt to others?"

                Topics Include:

                • Gaps in Communication
                • How some chaos is a good thing! (It means there is plenty of demand!)
                • It can be exhausting to adapt to others
                • The importance for leaders to show up as a person.
                • A book recommendation:  Crucial Conversations
                
                

                Our WOTD is

                Adaptive

                (Adjective)

                The adjective "adaptive" describes something that has the ability or tendency to adapt to different situations. 

                This means being able to:

                • Adjust to new circumstances, changes, and challenges.
                • Be flexible, open-minded, and willing to embrace uncertainty.
                • Modify characteristics, behaviors, or strategies to suit varying conditions or needs.
                
                

                Listeners curious about Rhonda’s business - Scale the Chaos can see more on her website:

                https://www.scalethechaos.com/

                Rhonda can be emailed at rhonda@scalethechaos.com or reached out to via LinkedIn

                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                Contact Information

                • Email Craig O'Neill: speakup@craigoneill.net
                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                
                

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                ]]>97dba157-4dd3-42d2-a687-f62fc1a550c2Mon, 28 Jul 2025 00:15:00 -050046:59falsebonusBrakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]Thanks to our Partners, NAPA TRACS, and Today's Class

                This episode features Brakes for Breasts co-founders Leigh Anne Best and Laura Frank, along with Cleveland Clinic researcher Dr. Justin Johnson, as they celebrate the automotive industry’s role in raising over $2 million for breast cancer vaccine research. They share the initiative’s grassroots beginnings, its 100% donation to research model, and provide an update on the vaccine’s progress, highlighting the completion of Phase One trials and the upcoming launch of Phase Two.

                A key highlight of the campaign: During October, independent auto repair shops across the U.S. offer free brake pads to customers. For every brake service performed, the customer receives their brake pads at no cost and only pays for labor and other parts. In turn, each participating shop donates 10% of the brake service total to the Cleveland Clinic Breast Cancer Vaccine Research Fund.

                The episode also shares the inspiring story of Jennifer Davis, the first vaccine recipient, and encourages more shops to get involved in this unique, community driven fundraising effort that’s helping fuel groundbreaking research.

                Show Notes:

                • Watch Full Video Episode
                • The First Breast Cancer Vaccine Trial Recipient: Jennifer Davis [CC 111]: https://remarkableresults.biz/remarkable-results-radio-podcast/cc111/
                • Introduction (00:00:00)
                • Celebrating the $2 Million Milestone (00:03:08)
                • Origin Story of Breaks for Breasts (00:03:46)
                • Connection to Cleveland Clinic and Dr. Tuohy (00:06:01)
                • Personal Motivations for Founding (00:06:55)
                • Industry Call to Action and Broader Impact (00:07:31)
                • Expanding Research Beyond Breast Cancer (00:10:09)
                • Clinical Trials Overview: Phase One (00:12:14)
                • Clinical Trials: Phase Two and Three Plans (00:14:08)
                • How Research Funding Works at Cleveland Clinic (00:19:42)
                • 2024 Check Presentation and Fundraising Impact (00:21:03)
                • Jennifer Davis: The First Clinical Trial Patient (00:23:38)
                • Hope and Realistic Expectations for the Vaccine (00:29:06)
                • How Shops Can Get Involved and Marketing Resources (00:32:02)
                • Encouragement for Year-Round Support (00:34:56)
                • Final Reflections and Call to Action (00:36:02)
                • Importance of Philanthropy and Community Involvement (00:38:39)
                
                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                • Follow on X: https://twitter.com/RResultsBiz
                • Visit the Website: https://remarkableresults.biz/
                • Join our Insider List: https://remarkableresults.biz/insider
                • All books mentioned on our podcasts: https://remarkableresults.biz/books
                • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                • Special episode collections: https://remarkableresults.biz/collections
                • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                ...]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                This episode features Brakes for Breasts co-founders Leigh Anne Best and Laura Frank, along with Cleveland Clinic researcher Dr. Justin Johnson, as they celebrate the automotive industry’s role in raising over $2 million for breast cancer vaccine research. They share the initiative’s grassroots beginnings, its 100% donation to research model, and provide an update on the vaccine’s progress, highlighting the completion of Phase One trials and the upcoming launch of Phase Two.

                A key highlight of the campaign: During October, independent auto repair shops across the U.S. offer free brake pads to customers. For every brake service performed, the customer receives their brake pads at no cost and only pays for labor and other parts. In turn, each participating shop donates 10% of the brake service total to the Cleveland Clinic Breast Cancer Vaccine Research Fund.

                The episode also shares the inspiring story of Jennifer Davis, the first vaccine recipient, and encourages more shops to get involved in this unique, community driven fundraising effort that’s helping fuel groundbreaking research.

                Show Notes:

                • Watch Full Video Episode
                • The First Breast Cancer Vaccine Trial Recipient: Jennifer Davis [CC 111]: https://remarkableresults.biz/remarkable-results-radio-podcast/cc111/
                • Introduction (00:00:00)
                • Celebrating the $2 Million Milestone (00:03:08)
                • Origin Story of Breaks for Breasts (00:03:46)
                • Connection to Cleveland Clinic and Dr. Tuohy (00:06:01)
                • Personal Motivations for Founding (00:06:55)
                • Industry Call to Action and Broader Impact (00:07:31)
                • Expanding Research Beyond Breast Cancer (00:10:09)
                • Clinical Trials Overview: Phase One (00:12:14)
                • Clinical Trials: Phase Two and Three Plans (00:14:08)
                • How Research Funding Works at Cleveland Clinic (00:19:42)
                • 2024 Check Presentation and Fundraising Impact (00:21:03)
                • Jennifer Davis: The First Clinical Trial Patient (00:23:38)
                • Hope and Realistic Expectations for the Vaccine (00:29:06)
                • How Shops Can Get Involved and Marketing Resources (00:32:02)
                • Encouragement for Year-Round Support (00:34:56)
                • Final Reflections and Call to Action (00:36:02)
                • Importance of Philanthropy and Community Involvement (00:38:39)
                
                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                • Follow on X: https://twitter.com/RResultsBiz
                • Visit the Website: https://remarkableresults.biz/
                • Join our Insider List: https://remarkableresults.biz/insider
                • All books mentioned on our podcasts: https://remarkableresults.biz/books
                • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                • Special episode collections: https://remarkableresults.biz/collections
                • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                • 
                • 
                • 
                • 
                
                ]]>1d8c92d7-fdc3-4722-8370-9b2bf3a87388Fri, 25 Jul 2025 14:00:00 -050041:37falsefull443443Mailbox: Write-Off for Weight Loss Drugs, Gambling Winnings, and Employee Handbooks [E180 - Business By The NumbersThanks to our partner Promotive

                This week, Hunt Demerast, CPA, dives into three hot-button business questions—each with surprising consequences for your bottom line. From covering weight loss meds for your employees to falling into the payroll HR trap, and even how the IRS is tightening the screws on your gambling losses—this episode breaks it all down, minus the legalese.

                What You’ll Learn:

                (00:00:00) Introduction

                (01:02) Can you write off weight loss drugs like Ozempic for your employees—or yourself?

                (03:19) The truth about MERPs, HRAs, and what ChatGPT got right and wrong

                (07:09) The real IRS rule that trips up most owners (hint: it's about fairness)

                (11:28) Gambling tax rule changes that could cost you—even if you lose

                (16:04) What triggers a W2-G, and how scratch-offs could land you a surprise tax bill

                (23:30) Why HR modules from payroll companies are often a waste of money

                (25:50) A real-life story that cost Hunt money—and why handbooks matter

                (29:52) What every business owner should review in their employee handbook

                Why It Matters: If you’re a shop owner or small business operator trying to make smart decisions on health benefits, tax deductions, and HR compliance, this episode is a must-listen. Hunt pulls back the curtain on commonly misunderstood write-offs, state labor laws, and how small mistakes can lead to big headaches.

                Thanks to our partner Promotive

                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                Visit us Online: www.paarmelis.com

                Email Hunt: podcast@paarmelis.com

                Text Paar Melis @ 301-307-5413

                Download a Copy of My Books Here:

                • Wrenches to Write-Offs
                • Your Perfect Shop 
                
                

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                ]]>Thanks to our partner Promotive

                This week, Hunt Demerast, CPA, dives into three hot-button business questions—each with surprising consequences for your bottom line. From covering weight loss meds for your employees to falling into the payroll HR trap, and even how the IRS is tightening the screws on your gambling losses—this episode breaks it all down, minus the legalese.

                What You’ll Learn:

                (00:00:00) Introduction

                (01:02) Can you write off weight loss drugs like Ozempic for your employees—or yourself?

                (03:19) The truth about MERPs, HRAs, and what ChatGPT got right and wrong

                (07:09) The real IRS rule that trips up most owners (hint: it's about fairness)

                (11:28) Gambling tax rule changes that could cost you—even if you lose

                (16:04) What triggers a W2-G, and how scratch-offs could land you a surprise tax bill

                (23:30) Why HR modules from payroll companies are often a waste of money

                (25:50) A real-life story that cost Hunt money—and why handbooks matter

                (29:52) What every business owner should review in their employee handbook

                Why It Matters: If you’re a shop owner or small business operator trying to make smart decisions on health benefits, tax deductions, and HR compliance, this episode is a must-listen. Hunt pulls back the curtain on commonly misunderstood write-offs, state labor laws, and how small mistakes can lead to big headaches.

                Thanks to our partner Promotive

                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                Visit us Online: www.paarmelis.com

                Email Hunt: podcast@paarmelis.com

                Text Paar Melis @ 301-307-5413

                Download a Copy of My Books Here:

                • Wrenches to Write-Offs
                • Your Perfect Shop 
                
                

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                ]]>cb6f596d-4795-4f51-8441-a5a47d670ebbThu, 24 Jul 2025 00:15:00 -050028:23falsebonusWhat We Can Learn From Jurassic Park [E194] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training

                Matt Fanslow dives into an unexpected but fascinating comparison between Jurassic Park and the auto repair industry, exploring themes of chaos theory, unintended consequences, and the importance of foundational knowledge. Drawing parallels from the iconic film (and Michael Crichton’s novels), Matt discusses how small decisions—like cutting corners or skipping fundamentals—can lead to big, unpredictable outcomes in business, careers, and life.

                Key Topics Discussed:

                "Your Scientists Were So Preoccupied With Whether They Could, They Didn’t Stop to Think If They Should"

                • How the pursuit of innovation without foresight mirrors challenges in the automotive industry.
                • The dangers of prioritizing profit or speed over sustainability and safety.
                
                

                Chaos Theory & The Butterfly Effect

                • Small, seemingly insignificant actions can have massive consequences (e.g., a poorly coded security system in Jurassic Park → dinosaur chaos).
                • Applying this to business: How initial conditions (hiring, training, ethics) shape long-term success or failure.
                
                

                The Perils of Skipping Fundamentals

                • Ian Malcolm’s critique in Jurassic Park: "You stood on the shoulders of giants but never learned the underlying theory."
                • Why technicians can’t jump straight to advanced diagnostics (e.g., lab scopes) without mastering electrical fundamentals.
                • "Fundamental ≠ easy. It’s the foundation everything else relies on."
                
                

                Unintended Consequences in Auto Repair

                • Nedry’s sabotage: How underpaying for critical services (e.g., software, training) backfires.
                • Diet analogy: One unhealthy choice can undermine progress—just like one overlooked repair detail can lead to comebacks.
                
                

                Awareness & the "Little Things"

                • The importance of paying attention to details in workflows, customer service, and team dynamics.
                • Why hindsight often reveals blind spots—and how to cultivate proactive awareness.
                
                

                Notable Quotes:

                • "Chaos theory isn’t about randomness—it’s about how tiny, early decisions create unpredictable outcomes."
                • "You can’t win the lottery without buying a ticket, but you also can’t master diagnostics without understanding electricity."
                • "Respect the journey. Mastery isn’t just about skill; it’s about humility and earned wisdom."
                
                

                Thanks to our Partner, NAPA Autotech Training

                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                Contact Information

                • Email Matt: mattfanslowpodcast@gmail.com
                • Diagnosing the Aftermarket A - Z YouTube Channel
                • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                
                

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                ]]>Thanks to our Partner, NAPA Autotech Training

                Matt Fanslow dives into an unexpected but fascinating comparison between Jurassic Park and the auto repair industry, exploring themes of chaos theory, unintended consequences, and the importance of foundational knowledge. Drawing parallels from the iconic film (and Michael Crichton’s novels), Matt discusses how small decisions—like cutting corners or skipping fundamentals—can lead to big, unpredictable outcomes in business, careers, and life.

                Key Topics Discussed:

                "Your Scientists Were So Preoccupied With Whether They Could, They Didn’t Stop to Think If They Should"

                • How the pursuit of innovation without foresight mirrors challenges in the automotive industry.
                • The dangers of prioritizing profit or speed over sustainability and safety.
                
                

                Chaos Theory & The Butterfly Effect

                • Small, seemingly insignificant actions can have massive consequences (e.g., a poorly coded security system in Jurassic Park → dinosaur chaos).
                • Applying this to business: How initial conditions (hiring, training, ethics) shape long-term success or failure.
                
                

                The Perils of Skipping Fundamentals

                • Ian Malcolm’s critique in Jurassic Park: "You stood on the shoulders of giants but never learned the underlying theory."
                • Why technicians can’t jump straight to advanced diagnostics (e.g., lab scopes) without mastering electrical fundamentals.
                • "Fundamental ≠ easy. It’s the foundation everything else relies on."
                
                

                Unintended Consequences in Auto Repair

                • Nedry’s sabotage: How underpaying for critical services (e.g., software, training) backfires.
                • Diet analogy: One unhealthy choice can undermine progress—just like one overlooked repair detail can lead to comebacks.
                
                

                Awareness & the "Little Things"

                • The importance of paying attention to details in workflows, customer service, and team dynamics.
                • Why hindsight often reveals blind spots—and how to cultivate proactive awareness.
                
                

                Notable Quotes:

                • "Chaos theory isn’t about randomness—it’s about how tiny, early decisions create unpredictable outcomes."
                • "You can’t win the lottery without buying a ticket, but you also can’t master diagnostics without understanding electricity."
                • "Respect the journey. Mastery isn’t just about skill; it’s about humility and earned wisdom."
                
                

                Thanks to our Partner, NAPA Autotech Training

                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                Contact Information

                • Email Matt: mattfanslowpodcast@gmail.com
                • Diagnosing the Aftermarket A - Z YouTube Channel
                • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                
                

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                ]]>d7809176-c04d-44fb-9beb-1567a4145314Wed, 23 Jul 2025 00:15:00 -050021:26falsebonusWrite a Children's Book with Ben Tilson [E162] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

                Ever meet someone in this industry doing something completely out of the box, and it works? That’s Ben Tilson.

                Kim sits down with Ben, the second-generation owner of Tilson’s Auto Repair in Rochester, Minnesota. He’s not just growing a solid shop, he’s writing children’s books to spark curiosity and pride in the next generation of technicians. And no, it’s not a gimmick. These books are rooted in Ben’s journey with dyslexia and a passion for storytelling that’s reshaping how kids and their parents see the auto repair world.

                We dive into the making of Technician Colton’s 10 Steps to an Oil Change and Olivia’s ABCs to a Car, how these books are being shared with local libraries, schools, and families, and how they’re quietly laying the foundation for future techs. His mission is clear: show kids that trades matter, that working with your hands is something to be proud of, and that this industry is filled with real opportunity.

                But the episode goes way beyond books. We talk about Ben’s creative, grassroots marketing strategies, hosting community events, shop tours, dance parties, Santa in a sleigh, and more. These aren’t big-budget campaigns. They’re smart, authentic ways to build trust, brand loyalty, and lasting community ties.

                This one’s not just inspiring, it’s a reminder that when you lean into who you are and lead with heart, you don’t just grow your shop. You build a legacy.

                This episode is sponsored by Shop Boss. Shop Management software that works the way you need it to right out of the box. 

                Want to revolutionize your marketing? AppFueled does it all email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.com

                How To Get In Touch With The Guest

                Ben Tilson, Tilson’s Auto Care

                Tilson’s Auto Care Facebook

                Lagniappe (Books, Links, Other Podcasts, etc)

                Technician Colton’s 10 Steps to an Oil Change

                Olivia’s ABCs to a Car

                Get The Ultimate Guide to Auto Repair Shop Marketing

                Plan With The Pros

                Show Notes with Timestamps

                • Introduction and Sponsor Acknowledgment (00:00:01) Kim introduces the episode, mentions scheduling Ben, and thanks the podcast sponsors.
                • Meet Ben Tilson & Tilson Auto Repair Background (00:00:55) Kim introduces Ben, discusses how she met him, and asks about the history and ownership of Tilson Auto Repair.
                • Family Dynamics and Business Growth (00:02:20) Ben shares about second-generation ownership, working with his brother, and the shop’s growth through four locations.
                • Sibling Partnership and Roles (00:04:14) Ben explains how he and his brother divide responsibilities and maintain a strong sibling relationship outside work.
                • Other Siblings and Ben’s Path to the Business (00:06:06) Ben talks about his sisters, his college experience, and how he and his brother proved themselves to their father.
                • Father’s Retirement and Santa Tradition (00:07:46) Ben describes his father’s retirement, annual Santa appearance, and maintaining family connections to the business.
                • Children’s Book Inspiration and Process (00:08:44) Kim introduces Ben’s children’s book; Ben explains his inspiration, dyslexia, and the lack of trade books for kids.
                • Book Series and Family Themes (00:11:43) Ben discusses naming books after family members, plans for a series, and making education accessible.
                • Book Content and Shop Representation (00:15:23) Ben details how the book mirrors the real shop, the illustration process, and working with his illustrator.
                • Sponsor Messages (00:16:35) Sponsor messages for Shop Boss and App Fueled.
                • Finding an Illustrator and Self-Publishing (00:18:36) Ben shares how he found his illustrator and his experience with self-publishing through DigiPod.
                • Distribution and Community Response (00:21:28) Ben explains how he distributes the books for free, donates to nonprofits, and uses local mini-libraries.
                • Plans for School Outreach and Events (00:22:18) Ben discusses plans for school visits, kids’ day events, and using the book to educate families.
                • Impact on Families and Industry (00:24:28) Kim and Ben talk about the book’s role in connecting with families and inspiring future industry members.
                • Making the Book More Accessible (00:29:34) Ben acknowledges the need to make the book easier to obtain and shares feedback from the industry.
                • Community Events and Shop as a Venue (00:33:26) Kim asks about community events; Ben describes Tilson Gives Back, dance parties, and unique shop-hosted events.
                • Nonprofit Support and Event Innovation (00:34:30) Ben details his involvement with nonprofits, unique fundraising events, and the evolution of Tilson Gives Back.
                • Santa Photo Op and Guerrilla Marketing (00:37:18) Ben explains the Santa photo op, creative marketing, and building trust through unique community engagement.
                • Advice for Shops on Community Marketing (00:39:48) Ben shares advice for other shops about investing time in community marketing versus traditional advertising.
                • Shop Tours and Customer Education (00:41:04) Ben emphasizes the value of shop tours, educating customers, and showcasing the complexity of modern auto repair.
                • Trades, Education, and Personal Story (00:42:51) Ben discusses the importance of trades, his struggles with dyslexia and standardized tests, and encouraging kids to pursue their strengths.
                • Overcoming Perfectionism and Taking Action (00:45:32) Ben encourages listeners to try new ideas despite fear of mistakes or criticism.
                • Closing Thoughts and Inspiration (00:46:37) Kim thanks Ben, highlights his inspirational story, and wraps up the main interview.
                • Contact Information and Book Access (00:48:09) Ben shares how listeners can connect with him and request a book.
                • Podcast Outro and Upcoming Event Promo (00:49:51) Kim promotes the podcast, requests reviews, and announces the upcoming Plan with the Pros event.
                
                

                How To Get In Touch

                Join The Auto Repair Marketing Mastermind Group on Facebook

                Meet The Pros

                Follow SMP on Facebook

                Follow SMP on Instagram

                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                Email Us Podcast Questions or Topics 

                Thanks to our Partners, Shop Boss and AppFueled

                This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                Aftermarket Radio Network

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and...]]>Thanks to our Partners, Shop Boss and AppFueled

                Ever meet someone in this industry doing something completely out of the box, and it works? That’s Ben Tilson.

                Kim sits down with Ben, the second-generation owner of Tilson’s Auto Repair in Rochester, Minnesota. He’s not just growing a solid shop, he’s writing children’s books to spark curiosity and pride in the next generation of technicians. And no, it’s not a gimmick. These books are rooted in Ben’s journey with dyslexia and a passion for storytelling that’s reshaping how kids and their parents see the auto repair world.

                We dive into the making of Technician Colton’s 10 Steps to an Oil Change and Olivia’s ABCs to a Car, how these books are being shared with local libraries, schools, and families, and how they’re quietly laying the foundation for future techs. His mission is clear: show kids that trades matter, that working with your hands is something to be proud of, and that this industry is filled with real opportunity.

                But the episode goes way beyond books. We talk about Ben’s creative, grassroots marketing strategies, hosting community events, shop tours, dance parties, Santa in a sleigh, and more. These aren’t big-budget campaigns. They’re smart, authentic ways to build trust, brand loyalty, and lasting community ties.

                This one’s not just inspiring, it’s a reminder that when you lean into who you are and lead with heart, you don’t just grow your shop. You build a legacy.

                This episode is sponsored by Shop Boss. Shop Management software that works the way you need it to right out of the box. 

                Want to revolutionize your marketing? AppFueled does it all email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.com

                How To Get In Touch With The Guest

                Ben Tilson, Tilson’s Auto Care

                Tilson’s Auto Care Facebook

                Lagniappe (Books, Links, Other Podcasts, etc)

                Technician Colton’s 10 Steps to an Oil Change

                Olivia’s ABCs to a Car

                Get The Ultimate Guide to Auto Repair Shop Marketing

                Plan With The Pros

                Show Notes with Timestamps

                • Introduction and Sponsor Acknowledgment (00:00:01) Kim introduces the episode, mentions scheduling Ben, and thanks the podcast sponsors.
                • Meet Ben Tilson & Tilson Auto Repair Background (00:00:55) Kim introduces Ben, discusses how she met him, and asks about the history and ownership of Tilson Auto Repair.
                • Family Dynamics and Business Growth (00:02:20) Ben shares about second-generation ownership, working with his brother, and the shop’s growth through four locations.
                • Sibling Partnership and Roles (00:04:14) Ben explains how he and his brother divide responsibilities and maintain a strong sibling relationship outside work.
                • Other Siblings and Ben’s Path to the Business (00:06:06) Ben talks about his sisters, his college experience, and how he and his brother proved themselves to their father.
                • Father’s Retirement and Santa Tradition (00:07:46) Ben describes his father’s retirement, annual Santa appearance, and maintaining family connections to the business.
                • Children’s Book Inspiration and Process (00:08:44) Kim introduces Ben’s children’s book; Ben explains his inspiration, dyslexia, and the lack of trade books for kids.
                • Book Series and Family Themes (00:11:43) Ben discusses naming books after family members, plans for a series, and making education accessible.
                • Book Content and Shop Representation (00:15:23) Ben details how the book mirrors the real shop, the illustration process, and working with his illustrator.
                • Sponsor Messages (00:16:35) Sponsor messages for Shop Boss and App Fueled.
                • Finding an Illustrator and Self-Publishing (00:18:36) Ben shares how he found his illustrator and his experience with self-publishing through DigiPod.
                • Distribution and Community Response (00:21:28) Ben explains how he distributes the books for free, donates to nonprofits, and uses local mini-libraries.
                • Plans for School Outreach and Events (00:22:18) Ben discusses plans for school visits, kids’ day events, and using the book to educate families.
                • Impact on Families and Industry (00:24:28) Kim and Ben talk about the book’s role in connecting with families and inspiring future industry members.
                • Making the Book More Accessible (00:29:34) Ben acknowledges the need to make the book easier to obtain and shares feedback from the industry.
                • Community Events and Shop as a Venue (00:33:26) Kim asks about community events; Ben describes Tilson Gives Back, dance parties, and unique shop-hosted events.
                • Nonprofit Support and Event Innovation (00:34:30) Ben details his involvement with nonprofits, unique fundraising events, and the evolution of Tilson Gives Back.
                • Santa Photo Op and Guerrilla Marketing (00:37:18) Ben explains the Santa photo op, creative marketing, and building trust through unique community engagement.
                • Advice for Shops on Community Marketing (00:39:48) Ben shares advice for other shops about investing time in community marketing versus traditional advertising.
                • Shop Tours and Customer Education (00:41:04) Ben emphasizes the value of shop tours, educating customers, and showcasing the complexity of modern auto repair.
                • Trades, Education, and Personal Story (00:42:51) Ben discusses the importance of trades, his struggles with dyslexia and standardized tests, and encouraging kids to pursue their strengths.
                • Overcoming Perfectionism and Taking Action (00:45:32) Ben encourages listeners to try new ideas despite fear of mistakes or criticism.
                • Closing Thoughts and Inspiration (00:46:37) Kim thanks Ben, highlights his inspirational story, and wraps up the main interview.
                • Contact Information and Book Access (00:48:09) Ben shares how listeners can connect with him and request a book.
                • Podcast Outro and Upcoming Event Promo (00:49:51) Kim promotes the podcast, requests reviews, and announces the upcoming Plan with the Pros event.
                
                

                How To Get In Touch

                Join The Auto Repair Marketing Mastermind Group on Facebook

                Meet The Pros

                Follow SMP on Facebook

                Follow SMP on Instagram

                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                Email Us Podcast Questions or Topics 

                Thanks to our Partners, Shop Boss and AppFueled

                This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                Aftermarket Radio Network

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                ]]>a5e432ec-a5f8-4caa-ac21-f527f8057327Wed, 23 Jul 2025 00:15:00 -050051:24falsebonusThe Power of Accountability: You Can’t Grow Alone! [RR 1049]Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                Recorded at the Institute Summit 2025, Tracy Holt and Patrece Holt Vance, a brother-sister duo from a family owned shop, share how their business transitioned into a new era of strategic growth and profitability under their leadership. They credit much of their progress to the accountability and peer support they found through the Institute’s Peer Groups. Tracy and Patrice also open up about the critical role of workplace culture and employee well-being in their success, and Tracy reflects on how a personal tragedy reshaped his "why" and fuels his drive today.

                Tracy Holt and Patrece Holt Vance, Performance Place, South Jordan, UT

                Show Notes
                • Watch Full Video Episode
                • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                • Don’t Sell, Connect: The Power of Emotion with Your Clients [RR 1032]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1032/
                • Introduction (00:00:00)
                • Guest Introductions and Family Business Background (00:01:01)
                • Composite Partner Program and Accountability (00:02:00)
                • Vulnerability and Sharing Struggles (00:04:14)
                • Common Struggles Among Shop Owners (00:05:40)
                • Summit Speakers and Dan Clark’s Message (00:06:12)
                • The Evolving 'Why' and Taking Action (00:07:07) H
                • Self-Doubt and Risk in Business (00:08:03)
                • Family Dynamics and Succession (00:08:32)
                • Balancing Work and Family Life (00:09:40)
                • Major Life Pivot and Business Purpose (00:11:18)
                • Lessons from Adversity and Team Building (00:13:08)
                • CRM, Marketing, and Customer Loyalty (00:18:16)
                • Profitability, Expansion, and Growth Mindset (00:19:20)
                • Intuition and Sustainable Growth (00:20:39)
                • Cost Management and Expense Control (00:22:10)
                • Fear of Failure and Shifting Mindsets (00:24:24)
                • Expansion, ROI, and Vision (00:26:38)
                • Customer Relations and Word-of-Mouth (00:26:54)
                • Opportunities, Multi-Shop Growth, and Caution (00:28:41)
                • Conference Takeaways: Culture and Accountability (00:30:30)
                • Continuous Improvement and Community Involvement (00:33:06)
                • Implementing Conference Learnings (00:33:52)
                
                Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                • Follow on Twitter: https://twitter.com/RResultsBiz
                • Visit the Website: https://remarkableresults.biz/
                • Join our Insider List: https://remarkableresults.biz/insider
                • All books mentioned on our podcasts: https://remarkableresults.biz/books
                • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                • Special episode collections: https://remarkableresults.biz/collections
                • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                
                        ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                Recorded at the Institute Summit 2025, Tracy Holt and Patrece Holt Vance, a brother-sister duo from a family owned shop, share how their business transitioned into a new era of strategic growth and profitability under their leadership. They credit much of their progress to the accountability and peer support they found through the Institute’s Peer Groups. Tracy and Patrice also open up about the critical role of workplace culture and employee well-being in their success, and Tracy reflects on how a personal tragedy reshaped his "why" and fuels his drive today.

                Tracy Holt and Patrece Holt Vance, Performance Place, South Jordan, UT

                Show Notes
                • Watch Full Video Episode
                • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                • Don’t Sell, Connect: The Power of Emotion with Your Clients [RR 1032]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1032/
                • Introduction (00:00:00)
                • Guest Introductions and Family Business Background (00:01:01)
                • Composite Partner Program and Accountability (00:02:00)
                • Vulnerability and Sharing Struggles (00:04:14)
                • Common Struggles Among Shop Owners (00:05:40)
                • Summit Speakers and Dan Clark’s Message (00:06:12)
                • The Evolving 'Why' and Taking Action (00:07:07) H
                • Self-Doubt and Risk in Business (00:08:03)
                • Family Dynamics and Succession (00:08:32)
                • Balancing Work and Family Life (00:09:40)
                • Major Life Pivot and Business Purpose (00:11:18)
                • Lessons from Adversity and Team Building (00:13:08)
                • CRM, Marketing, and Customer Loyalty (00:18:16)
                • Profitability, Expansion, and Growth Mindset (00:19:20)
                • Intuition and Sustainable Growth (00:20:39)
                • Cost Management and Expense Control (00:22:10)
                • Fear of Failure and Shifting Mindsets (00:24:24)
                • Expansion, ROI, and Vision (00:26:38)
                • Customer Relations and Word-of-Mouth (00:26:54)
                • Opportunities, Multi-Shop Growth, and Caution (00:28:41)
                • Conference Takeaways: Culture and Accountability (00:30:30)
                • Continuous Improvement and Community Involvement (00:33:06)
                • Implementing Conference Learnings (00:33:52)
                
                Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                • Follow on Twitter: https://twitter.com/RResultsBiz
                • Visit the Website: https://remarkableresults.biz/
                • Join our Insider List: https://remarkableresults.biz/insider
                • All books mentioned on our podcasts: https://remarkableresults.biz/books
                • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                • Special episode collections: https://remarkableresults.biz/collections
                • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                
                        ]]>4aaf41a1-dfe3-4b40-99ad-849656266d02Tue, 22 Jul 2025 00:15:00 -050035:16falsefull10491049Tools of the Trade: What Every Shop Actually Needs [E217] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                ​In this episode of "The Weekly Blitz," Coach Chris Cotton expertly guides auto repair shop owners through the essentials of equipping their shops for maximum productivity and profitability. He breaks down five key tool categories—lifts, diagnostics, digital inspections, efficiency tools, and management software—explaining how each one plays a crucial role in streamlining workflow and improving service quality. Chris also warns against common and costly equipment mistakes, such as over-investing in unnecessary gadgets or neglecting to update outdated tools, and he emphasizes the importance of comprehensive staff training to ensure every team member can use new equipment effectively.

                Throughout the episode, Chris shares practical budgeting tips, including how to prioritize purchases based on shop needs and how to calculate the return on investment for major equipment upgrades. He illustrates his points with real-world examples from successful shop owners who have made smart, strategic investments that paid off in increased efficiency and higher profits. Listeners will learn how to avoid pitfalls, make informed decisions, and create a plan for ongoing equipment evaluation and improvement.

                This episode is part of the "Back to Basics" series, designed to help shop owners streamline operations, eliminate waste, and boost overall business success. Whether you’re just starting out or looking to upgrade your existing shop, Chris’s insights will help you build a solid foundation for growth. For personalized advice tailored to your unique situation, book a free session with Chris at AutoShopCoaching.com.

                ​Introduction and Sponsor Message (00:00:01) 

                • Coach Chris Cotton introduces the podcast, outlines its purpose, and highlights the episode sponsor.
                
                

                Series Recap and Episode Focus (00:00:59) 

                • Recaps previous "Back to Basics" topics and introduces the focus on essential tools and equipment.
                
                

                The Importance of the Right Tools (00:01:55) 

                • Discusses why having the right tools and equipment is critical for shop productivity and profitability.
                
                

                Category 1: Lifting and Hoisting Equipment (00:02:56) 

                • Explains the need for quality lifts, drive-on racks, and safety/inspection requirements.
                
                

                Category 2: Diagnostic Tools (00:04:02) 

                • Covers essential diagnostic equipment, including OBD2 scanners, factory tools, and the importance of proper diagnostics.
                
                

                Category 3: Digital Vehicle Inspection (DVI) Systems (00:05:16) 

                • Emphasizes the necessity of DVI systems for trust, sales, and customer communication.
                
                

                Category 4: Efficiency Tools (00:06:25) 

                • Lists efficiency tools like parts carts, oil extractors, tool organization, and reducing wasted technician motion.
                
                

                Category 5: Shop Software Management Tools (00:07:24) 

                • Describes the importance of shop management software, integrations, and digital payment systems.
                
                

                Common Pitfalls and Money Pits (00:08:29) 

                • Warns against buying expensive equipment too early, like alignment racks, and stresses ROI analysis.
                
                

                Avoiding Common Traps (00:09:37) 

                • Discusses mistakes such as buying specialized tools prematurely, falling for gimmicks, and neglecting training.
                
                

                Trade Show Buying Advice (00:10:35) 

                • Gives tips for making smart purchasing decisions at trade shows and avoiding impulse buys.
                
                

                Smart Tool Investment Strategies (00:11:33) 

                • Outlines questions to ask before buying, focusing on ROI, productivity, technician involvement, and budgeting.
                
                

                Technician Tool Setup Example (00:12:24) 

                • Shares a story about equipping a new apprentice and the importance of technician input on tool selection.
                
                

                Budgeting for Tools and Equipment (00:13:24) 

                • Advises setting a monthly equipment budget and reinvesting consistently for long-term growth.
                
                

                
                

                Conclusion and Call to Action 

                • (00:14:15) Wraps up with a summary, offer for coaching help, and a final sponsor message.
                
                

                
                

                ​Connect with Chris:

                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                Don't forget to rate and review us!

                Connect with Chris:

                AutoFix-Auto Shop Coaching

                www.autoshopcoaching.com

                www.aftermarketradionetwork.com

                940-400-1008

                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                YouTube: https://bit.ly/3ClX0ae

                Email Chris: chris@autofixsos.com

                
                

                The Aftermarket Radio Network

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                ​In this episode of "The Weekly Blitz," Coach Chris Cotton expertly guides auto repair shop owners through the essentials of equipping their shops for maximum productivity and profitability. He breaks down five key tool categories—lifts, diagnostics, digital inspections, efficiency tools, and management software—explaining how each one plays a crucial role in streamlining workflow and improving service quality. Chris also warns against common and costly equipment mistakes, such as over-investing in unnecessary gadgets or neglecting to update outdated tools, and he emphasizes the importance of comprehensive staff training to ensure every team member can use new equipment effectively.

                Throughout the episode, Chris shares practical budgeting tips, including how to prioritize purchases based on shop needs and how to calculate the return on investment for major equipment upgrades. He illustrates his points with real-world examples from successful shop owners who have made smart, strategic investments that paid off in increased efficiency and higher profits. Listeners will learn how to avoid pitfalls, make informed decisions, and create a plan for ongoing equipment evaluation and improvement.

                This episode is part of the "Back to Basics" series, designed to help shop owners streamline operations, eliminate waste, and boost overall business success. Whether you’re just starting out or looking to upgrade your existing shop, Chris’s insights will help you build a solid foundation for growth. For personalized advice tailored to your unique situation, book a free session with Chris at AutoShopCoaching.com.

                ​Introduction and Sponsor Message (00:00:01) 

                • Coach Chris Cotton introduces the podcast, outlines its purpose, and highlights the episode sponsor.
                
                

                Series Recap and Episode Focus (00:00:59) 

                • Recaps previous "Back to Basics" topics and introduces the focus on essential tools and equipment.
                
                

                The Importance of the Right Tools (00:01:55) 

                • Discusses why having the right tools and equipment is critical for shop productivity and profitability.
                
                

                Category 1: Lifting and Hoisting Equipment (00:02:56) 

                • Explains the need for quality lifts, drive-on racks, and safety/inspection requirements.
                
                

                Category 2: Diagnostic Tools (00:04:02) 

                • Covers essential diagnostic equipment, including OBD2 scanners, factory tools, and the importance of proper diagnostics.
                
                

                Category 3: Digital Vehicle Inspection (DVI) Systems (00:05:16) 

                • Emphasizes the necessity of DVI systems for trust, sales, and customer communication.
                
                

                Category 4: Efficiency Tools (00:06:25) 

                • Lists efficiency tools like parts carts, oil extractors, tool organization, and reducing wasted technician motion.
                
                

                Category 5: Shop Software Management Tools (00:07:24) 

                • Describes the importance of shop management software, integrations, and digital payment systems.
                
                

                Common Pitfalls and Money Pits (00:08:29) 

                • Warns against buying expensive equipment too early, like alignment racks, and stresses ROI analysis.
                
                

                Avoiding Common Traps (00:09:37) 

                • Discusses mistakes such as buying specialized tools prematurely, falling for gimmicks, and neglecting training.
                
                

                Trade Show Buying Advice (00:10:35) 

                • Gives tips for making smart purchasing decisions at trade shows and avoiding impulse buys.
                
                

                Smart Tool Investment Strategies (00:11:33) 

                • Outlines questions to ask before buying, focusing on ROI, productivity, technician involvement, and budgeting.
                
                

                Technician Tool Setup Example (00:12:24) 

                • Shares a story about equipping a new apprentice and the importance of technician input on tool selection.
                
                

                Budgeting for Tools and Equipment (00:13:24) 

                • Advises setting a monthly equipment budget and reinvesting consistently for long-term growth.
                
                

                
                

                Conclusion and Call to Action 

                • (00:14:15) Wraps up with a summary, offer for coaching help, and a final sponsor message.
                
                

                
                

                ​Connect with Chris:

                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                Don't forget to rate and review us!

                Connect with Chris:

                AutoFix-Auto Shop Coaching

                www.autoshopcoaching.com

                www.aftermarketradionetwork.com

                940-400-1008

                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                YouTube: https://bit.ly/3ClX0ae

                Email Chris: chris@autofixsos.com

                
                

                The Aftermarket Radio Network

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                
                

                #autofixautoshopcoaching

                 #autofixbeautofixing #autoshopprofits #autoshopprofit 

                #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                #autorepairshopcoaching #autorepairshopconsulting 

                #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                #autofix #shopmarketingpros #autofixautoshopcoachingbook

                ]]>64429798-3fa2-4841-b047-f5b641b06041Mon, 21 Jul 2025 00:15:00 -050013:44falsebonusA Simple formula for Artful Story Telling [E052] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound

                Watch Full Video Episode

                WOTD

                Gregarious

                gre·gar·i·ous

                adjective

                1. (Of a person) - Fond of company sociable.

                2. (Of animals) - Living in flocks or loosely organized communities

                3. (Of plants) - Growing in open clusters or in pure associations…

                No matter the situation you find yourself in, storytelling is one of the most important things we can do to create shared experiences as humans. They help us understand each other, connect with one another, and even learn to empathize or identify with others.

                Whether it is for business, for humor, or for a moral lesson - a good story is easier for any human audience to focus on and listen to and retain information from and all of this makes stories a powerful tool in your communication tool box.

                Here is the formula:

                LA (Location Action) *Helen, our club president suggested we remember this as the story starts in “Los Angeles”)

                Want

                Obstacle

                Resolution

                Next time you have a story to tell: Remember - Location - Action - Want - Obstacle - Resolution

                Something to add? Something you’re curious about? Something you’d like to talk about? - email me here: speakup@craigoneill.net.

                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                Contact Information

                • Email Craig O'Neill: speakup@craigoneill.net
                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                
                

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                ]]>Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound

                Watch Full Video Episode

                WOTD

                Gregarious

                gre·gar·i·ous

                adjective

                1. (Of a person) - Fond of company sociable.

                2. (Of animals) - Living in flocks or loosely organized communities

                3. (Of plants) - Growing in open clusters or in pure associations…

                No matter the situation you find yourself in, storytelling is one of the most important things we can do to create shared experiences as humans. They help us understand each other, connect with one another, and even learn to empathize or identify with others.

                Whether it is for business, for humor, or for a moral lesson - a good story is easier for any human audience to focus on and listen to and retain information from and all of this makes stories a powerful tool in your communication tool box.

                Here is the formula:

                LA (Location Action) *Helen, our club president suggested we remember this as the story starts in “Los Angeles”)

                Want

                Obstacle

                Resolution

                Next time you have a story to tell: Remember - Location - Action - Want - Obstacle - Resolution

                Something to add? Something you’re curious about? Something you’d like to talk about? - email me here: speakup@craigoneill.net.

                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                Contact Information

                • Email Craig O'Neill: speakup@craigoneill.net
                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                
                

                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                ]]>34e8f08b-973f-4580-a225-2c4607d4aa70Mon, 21 Jul 2025 00:15:00 -050018:43falsebonusTransportation as a Lifeline: The Hidden Power of Your Shop [THA 442]Thanks to our Partners, NAPA TRACS, and Today's Class

                This episode highlights the life-changing impact of reliable transportation and the power of volunteerism in the automotive industry. Featuring Hands of the Carpenter in Denver and Onramp DFW in Dallas-Fort Worth, two organizations that provide vehicles and repairs to people in need, it explores how mobility creates freedom, opportunity, and lasting change.

                Shop owner Chris Cloutier shares how supporting these efforts boosts morale within shops and gives employees a renewed sense of purpose. Listeners are encouraged to give back by donating time, services, or resources, reinforcing the industry's unique ability to uplift lives and strengthen communities.

                Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow.

                OnRamp DFW: https://www.onrampdfw.org/

                Hands of the Carpenter: https://www.handsofthecarpenter.org/

                Show Notes:

                • Watch Full Video Episode
                • Introduction (00:00:00)
                • The Importance of Transportation (00:02:23)
                • Challenges for Shop Owners Helping Others (00:03:05)
                • Hands of the Carpenter Overview (00:04:33)
                • The Impact of Transportation on Single Moms (00:05:44)
                • The Value of Reliable Vehicles (00:08:04)
                • Refugee Family Story (00:09:46)
                • Vetting and Car Distribution Process (00:11:58)
                • Hands of the Carpenter’s Long-Term Support (00:14:01)
                • Single Mom’s Journey to Stability (00:16:33)
                • How Vehicles Are Sourced (00:20:19)
                • Vehicle Donation and Repurposing (00:21:23)
                • Scale of Support and Impact (00:23:41)
                • Funding and Community Partnerships (00:24:06)
                • Shop Culture and Employee Impact (00:25:26)
                • Encouragement for Industry Involvement (00:26:14)
                • Tracking Outcomes and Opportunity (00:28:25)
                • Faith and Life Coaching Elements (00:29:16)
                • Ongoing Relationships and Hope (00:30:44)
                • Community and Networking (00:32:10)
                • Personal Reflections and Ripple Effects (00:32:31)
                • Impact on Children and Families (00:33:33)
                
                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                • Follow on X: https://twitter.com/RResultsBiz
                • Visit the Website: https://remarkableresults.biz/
                • Join our Insider List: https://remarkableresults.biz/insider
                • All books mentioned on our podcasts: https://remarkableresults.biz/books
                • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                • Special episode collections: https://remarkableresults.biz/collections
                • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and...]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                  This episode highlights the life-changing impact of reliable transportation and the power of volunteerism in the automotive industry. Featuring Hands of the Carpenter in Denver and Onramp DFW in Dallas-Fort Worth, two organizations that provide vehicles and repairs to people in need, it explores how mobility creates freedom, opportunity, and lasting change.

                  Shop owner Chris Cloutier shares how supporting these efforts boosts morale within shops and gives employees a renewed sense of purpose. Listeners are encouraged to give back by donating time, services, or resources, reinforcing the industry's unique ability to uplift lives and strengthen communities.

                  Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow.

                  OnRamp DFW: https://www.onrampdfw.org/

                  Hands of the Carpenter: https://www.handsofthecarpenter.org/

                  Show Notes:

                  • Watch Full Video Episode
                  • Introduction (00:00:00)
                  • The Importance of Transportation (00:02:23)
                  • Challenges for Shop Owners Helping Others (00:03:05)
                  • Hands of the Carpenter Overview (00:04:33)
                  • The Impact of Transportation on Single Moms (00:05:44)
                  • The Value of Reliable Vehicles (00:08:04)
                  • Refugee Family Story (00:09:46)
                  • Vetting and Car Distribution Process (00:11:58)
                  • Hands of the Carpenter’s Long-Term Support (00:14:01)
                  • Single Mom’s Journey to Stability (00:16:33)
                  • How Vehicles Are Sourced (00:20:19)
                  • Vehicle Donation and Repurposing (00:21:23)
                  • Scale of Support and Impact (00:23:41)
                  • Funding and Community Partnerships (00:24:06)
                  • Shop Culture and Employee Impact (00:25:26)
                  • Encouragement for Industry Involvement (00:26:14)
                  • Tracking Outcomes and Opportunity (00:28:25)
                  • Faith and Life Coaching Elements (00:29:16)
                  • Ongoing Relationships and Hope (00:30:44)
                  • Community and Networking (00:32:10)
                  • Personal Reflections and Ripple Effects (00:32:31)
                  • Impact on Children and Families (00:33:33)
                  
                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                  • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                  • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                  • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                  • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                  • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                  • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                  • Follow on X: https://twitter.com/RResultsBiz
                  • Visit the Website: https://remarkableresults.biz/
                  • Join our Insider List: https://remarkableresults.biz/insider
                  • All books mentioned on our podcasts: https://remarkableresults.biz/books
                  • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                  • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                  • Special episode collections: https://remarkableresults.biz/collections
                  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                  • 
                  • 
                  • 
                  • 
                  
                  ]]>038df75d-edf8-4e85-8921-54571205f017Fri, 18 Jul 2025 14:00:00 -050038:12falsefull442442Tax Changes: How to Maximize the Changes in Your Shop [E179] - Business By The NumbersThanks to our partner Promotive

                  This week on Business by the Numbers, Hunt Demerast, CPA at Paar Melis & Associates, returns to break down what the new “Big Beautiful Bill” really means for shop owners and employees. From tax-free overtime myths to what counts as a "qualified" tip, Hunt pulls back the curtain on the IRS's latest updates and what they actually mean for your bottom line.

                  He also dives into one surprising tax change that nobody’s talking about—yet could massively simplify your year-end planning.

                  What You’ll Learn in This Episode:

                  (03:33) The truth behind tax-free tips—are auto shops even eligible?

                  (14:38) The real winners in the new overtime tax break (and why it’s not shop owners)

                  (21:02) What “qualified overtime” really means (and why USA Today got it wrong)

                  (25:46) A realistic tax savings example for your team

                  (29:25) Why pass-through entity taxes may disappear—and what to do before they do

                  Takeaway: Don’t rush to change your pay structure just yet. Hunt explains why "hurry up and wait" is your smartest strategy for now.

                  Thanks to our partner Promotive

                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                  Visit us Online: www.paarmelis.com

                  Email Hunt: podcast@paarmelis.com

                  Text Paar Melis @ 301-307-5413

                  Download a Copy of My Books Here:

                  • Wrenches to Write-Offs
                  • Your Perfect Shop 
                  
                  

                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                  ]]>Thanks to our partner Promotive

                  This week on Business by the Numbers, Hunt Demerast, CPA at Paar Melis & Associates, returns to break down what the new “Big Beautiful Bill” really means for shop owners and employees. From tax-free overtime myths to what counts as a "qualified" tip, Hunt pulls back the curtain on the IRS's latest updates and what they actually mean for your bottom line.

                  He also dives into one surprising tax change that nobody’s talking about—yet could massively simplify your year-end planning.

                  What You’ll Learn in This Episode:

                  (03:33) The truth behind tax-free tips—are auto shops even eligible?

                  (14:38) The real winners in the new overtime tax break (and why it’s not shop owners)

                  (21:02) What “qualified overtime” really means (and why USA Today got it wrong)

                  (25:46) A realistic tax savings example for your team

                  (29:25) Why pass-through entity taxes may disappear—and what to do before they do

                  Takeaway: Don’t rush to change your pay structure just yet. Hunt explains why "hurry up and wait" is your smartest strategy for now.

                  Thanks to our partner Promotive

                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                  Visit us Online: www.paarmelis.com

                  Email Hunt: podcast@paarmelis.com

                  Text Paar Melis @ 301-307-5413

                  Download a Copy of My Books Here:

                  • Wrenches to Write-Offs
                  • Your Perfect Shop 
                  
                  

                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                  ]]>9a37e7e2-85aa-43d4-b578-c56f930d1adbThu, 17 Jul 2025 00:15:00 -050032:39falsebonusMusic, Metal, and Shop Morale [E193] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training

                  Episode Highlights:

                  Metal Music & Culture

                  • Matt opens with a quote from the documentary Metal: A Headbanger’s Journey by Sam Dunn, discussing how metal celebrates what society often denies and why it remains a culture of outsiders.
                  • Shares his experience attending the Summer of Loud festival with his 10-year-old son, Christian, where they saw The Devil Wears Prada, Beartooth, I Prevail, Killswitch Engage, and Parkway Drive.
                  • Reflects on the positive atmosphere at metal concerts, breaking stereotypes about metal fans being angry or self-centered.
                  
                  

                  Christian’s Guitar Performance

                  • Christian, who has been taking guitar lessons for a few months, performed a medley at the Universal Music Center’s music fest in Red Wing, Minnesota.
                  • His set included:
                  • Eruption & Ain’t Talkin’ ‘Bout Love (Van Halen)
                  • Seek & Destroy & Master of Puppets (Metallica)
                  • Careless Whisper (Wham!)
                  • The crowd’s reaction shifted from curiosity to excitement as he played, proving his talent and stage presence.
                  
                  

                  Listener Questions Answered

                  • "What do terms like ‘putting someone over’ or ‘getting a pop’ mean?"
                  • Matt explains these are wrestling terms borrowed from pro wrestling lingo:
                  • "Putting someone over" = Making someone look good (e.g., helping them win or appear strong).
                  • "Getting a pop" = Eliciting a big reaction from the crowd (cheers or boos).
                  • "Kayfabe" = Maintaining the illusion that wrestling is real.
                  • He clarifies that while wrestling outcomes are scripted (a work), the physical toll is very real.
                  • "What are the music rules in your shop?"
                  • No strict rules—each bay has its own stereo.
                  • Genres range from metal to country to golden oldies, depending on who’s working.
                  • The shop’s soundproofing means customers never hear the music, so anything goes.
                  • (Matt jokes that if there were a rule, it’d be: "We play both kinds of music—heavy and metal.")
                  • "Is your shop air-conditioned?"
                  • Yes! They installed A/C last summer, and it’s been a game-changer for morale and productivity.
                  • Before A/C, the heat and humidity drained energy by mid-afternoon.
                  • Now, production stays high, attitudes are better, and it’s a major perk for attracting talent.
                  • Matt quotes a competitor: "If anything ever happens to our A/C, we’re getting a bigger one."
                  
                  

                  Final Thoughts

                  • Encourages listeners to challenge stereotypes—whether in the automotive industry or music scenes.
                  
                  

                  Thanks to our Partner, NAPA Autotech Training

                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                  Contact Information

                  • Email Matt: mattfanslowpodcast@gmail.com
                  • Diagnosing the Aftermarket A - Z YouTube Channel
                  • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                  
                  

                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                  ]]>Thanks to our Partner, NAPA Autotech Training

                  Episode Highlights:

                  Metal Music & Culture

                  • Matt opens with a quote from the documentary Metal: A Headbanger’s Journey by Sam Dunn, discussing how metal celebrates what society often denies and why it remains a culture of outsiders.
                  • Shares his experience attending the Summer of Loud festival with his 10-year-old son, Christian, where they saw The Devil Wears Prada, Beartooth, I Prevail, Killswitch Engage, and Parkway Drive.
                  • Reflects on the positive atmosphere at metal concerts, breaking stereotypes about metal fans being angry or self-centered.
                  
                  

                  Christian’s Guitar Performance

                  • Christian, who has been taking guitar lessons for a few months, performed a medley at the Universal Music Center’s music fest in Red Wing, Minnesota.
                  • His set included:
                  • Eruption & Ain’t Talkin’ ‘Bout Love (Van Halen)
                  • Seek & Destroy & Master of Puppets (Metallica)
                  • Careless Whisper (Wham!)
                  • The crowd’s reaction shifted from curiosity to excitement as he played, proving his talent and stage presence.
                  
                  

                  Listener Questions Answered

                  • "What do terms like ‘putting someone over’ or ‘getting a pop’ mean?"
                  • Matt explains these are wrestling terms borrowed from pro wrestling lingo:
                  • "Putting someone over" = Making someone look good (e.g., helping them win or appear strong).
                  • "Getting a pop" = Eliciting a big reaction from the crowd (cheers or boos).
                  • "Kayfabe" = Maintaining the illusion that wrestling is real.
                  • He clarifies that while wrestling outcomes are scripted (a work), the physical toll is very real.
                  • "What are the music rules in your shop?"
                  • No strict rules—each bay has its own stereo.
                  • Genres range from metal to country to golden oldies, depending on who’s working.
                  • The shop’s soundproofing means customers never hear the music, so anything goes.
                  • (Matt jokes that if there were a rule, it’d be: "We play both kinds of music—heavy and metal.")
                  • "Is your shop air-conditioned?"
                  • Yes! They installed A/C last summer, and it’s been a game-changer for morale and productivity.
                  • Before A/C, the heat and humidity drained energy by mid-afternoon.
                  • Now, production stays high, attitudes are better, and it’s a major perk for attracting talent.
                  • Matt quotes a competitor: "If anything ever happens to our A/C, we’re getting a bigger one."
                  
                  

                  Final Thoughts

                  • Encourages listeners to challenge stereotypes—whether in the automotive industry or music scenes.
                  
                  

                  Thanks to our Partner, NAPA Autotech Training

                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                  Contact Information

                  • Email Matt: mattfanslowpodcast@gmail.com
                  • Diagnosing the Aftermarket A - Z YouTube Channel
                  • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                  
                  

                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                  ]]>906ca3da-bca7-4761-904b-117b9d96254cWed, 16 Jul 2025 00:15:00 -050026:30falsebonusBuilding Great Teams with J.R. Portman [E161] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

                  We all want great teams, but most shop owners don’t realize that a high-performing team doesn’t start with talent; it starts with culture. In this episode, I sit down with my right-hand man, J.R. Portman, and we unpack the real story behind building and keeping a team that not only performs but thrives.

                  JR’s been instrumental in shaping the culture here at Shop Marketing Pros, and together we walk through what it takes to build a team from scratch, the brutal cost of hanging on to the wrong people, and how to create an environment where your team steps up even when you’re on vacation.

                  We’ll get into hiring for character vs. capability, how tools like EOS and DISC can transform your business, what “core values” actually mean in the real world, and the moment when your team starts running the business better than you do.

                  This isn’t fluff. It’s real talk about what culture is, what happens when you get it wrong, and how it feels when you finally get it right.

                   This episode is sponsored by Shop Boss, manage and grow your shop with top features like integrated payments from 360 Payments. 

                  Are you ready to convert clients to members? AppFueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                  Lagniappe (Books, Links, Other Podcasts, etc)

                  EOS (Entrepreneurial Operating System)

                  Shop Marketing Pros - Core Values

                  The Five Dysfunctions of a Team Book

                  DISC Assessments

                  Show Notes with Timestamps

                  • Introduction and Sponsor Acknowledgments (00:00:01) Brief intro to the podcast, host, guest, and sponsor messages.
                  • JR’s Role and Team Building Philosophy (00:00:56) JR’s background, importance of team and culture, inevitability of workplace culture.
                  • Hiring for Character vs. Skill (00:02:38) Challenges in hiring, value of character over skill, teachability, and long-term impact.
                  • Personal Stories: Hiring for Character (00:04:34) Examples from Shop Marketing Pros, hiring people with no marketing background, teachability.
                  • Culture Forms with or Without You (00:08:14) Unintentional culture, negative environments, and the need for intentional leadership.
                  • Long Road to Positive Culture (00:09:48) Building culture takes time, sometimes requires hard choices, removing toxic high performers.
                  • Impact of Hiring for Culture (00:10:50) How hiring for culture affects retention, team performance, and broadens hiring pool.
                  • Employee Growth and Retention Stories (00:12:30) Michelle’s journey from assistant to SEO lead, training and internal growth.
                  • Using Assessments in Hiring (00:14:10) DISC, Kolbe, and other assessments to understand and hire for character.
                  • Sponsor Messages (00:15:24) Additional sponsor messages and product features.
                  • Defining Company Culture (00:17:18) What culture really means, how it’s perceived internally and externally.
                  • Culture’s External Impact (00:19:41) How culture affects customer experience and business reputation.
                  • Attracting the Right People: Core Values (00:21:45) Using core values to attract and hire the right team members.
                  • Hiring Based on Core Values (00:23:04) Practical process of hiring and reinforcing core values in the company.
                  • Hire Slow, Fire Fast Philosophy (00:25:28) Importance of removing toxic employees quickly, even if they are high performers.
                  • People Analyzer and Accountability (00:28:24) Using EOS tools like People Analyzer for objective hiring/firing decisions.
                  • Team Buy-In and Transparency (00:30:31) Empowering teams, using EOS tools like IDS and VTO, and sharing business metrics.
                  • Vision Traction Organizer (VTO) and Planning (00:33:26) How VTO helps with business planning, transparency, and team alignment.
                  • Letting Go of Control as a Leader (00:37:06) The leader’s role in culture, learning to trust the team, and gradual delegation.
                  • What a Great Team Looks Looks (00:40:41) Signs of a strong team: owner can step away, business runs smoothly, empowered employees.
                  • Empowering Mistakes and Growth (00:44:10) Allowing team members to make mistakes, fostering growth, and building confidence.
                  • Closing Thoughts and Outro (00:46:01) Final advice on team building, gratitude, and podcast outro.
                  
                  

                  How To Get In Touch

                  Join The Auto Repair Marketing Mastermind Group on Facebook

                  Meet The Pros

                  Follow SMP on Facebook

                  Follow SMP on Instagram

                  Get The Ultimate Guide to Auto Repair Shop Marketing Book

                  Email Us Podcast Questions or Topics 

                  Thanks to our Partners, Shop Boss and AppFueled

                  This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                  AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                  Aftermarket Radio Network

                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim

                  Walker Work with Shop Owners to Take it to the Next Level.

                  ]]>Thanks to our Partners, Shop Boss and AppFueled

                  We all want great teams, but most shop owners don’t realize that a high-performing team doesn’t start with talent; it starts with culture. In this episode, I sit down with my right-hand man, J.R. Portman, and we unpack the real story behind building and keeping a team that not only performs but thrives.

                  JR’s been instrumental in shaping the culture here at Shop Marketing Pros, and together we walk through what it takes to build a team from scratch, the brutal cost of hanging on to the wrong people, and how to create an environment where your team steps up even when you’re on vacation.

                  We’ll get into hiring for character vs. capability, how tools like EOS and DISC can transform your business, what “core values” actually mean in the real world, and the moment when your team starts running the business better than you do.

                  This isn’t fluff. It’s real talk about what culture is, what happens when you get it wrong, and how it feels when you finally get it right.

                   This episode is sponsored by Shop Boss, manage and grow your shop with top features like integrated payments from 360 Payments. 

                  Are you ready to convert clients to members? AppFueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                  Lagniappe (Books, Links, Other Podcasts, etc)

                  EOS (Entrepreneurial Operating System)

                  Shop Marketing Pros - Core Values

                  The Five Dysfunctions of a Team Book

                  DISC Assessments

                  Show Notes with Timestamps

                  • Introduction and Sponsor Acknowledgments (00:00:01) Brief intro to the podcast, host, guest, and sponsor messages.
                  • JR’s Role and Team Building Philosophy (00:00:56) JR’s background, importance of team and culture, inevitability of workplace culture.
                  • Hiring for Character vs. Skill (00:02:38) Challenges in hiring, value of character over skill, teachability, and long-term impact.
                  • Personal Stories: Hiring for Character (00:04:34) Examples from Shop Marketing Pros, hiring people with no marketing background, teachability.
                  • Culture Forms with or Without You (00:08:14) Unintentional culture, negative environments, and the need for intentional leadership.
                  • Long Road to Positive Culture (00:09:48) Building culture takes time, sometimes requires hard choices, removing toxic high performers.
                  • Impact of Hiring for Culture (00:10:50) How hiring for culture affects retention, team performance, and broadens hiring pool.
                  • Employee Growth and Retention Stories (00:12:30) Michelle’s journey from assistant to SEO lead, training and internal growth.
                  • Using Assessments in Hiring (00:14:10) DISC, Kolbe, and other assessments to understand and hire for character.
                  • Sponsor Messages (00:15:24) Additional sponsor messages and product features.
                  • Defining Company Culture (00:17:18) What culture really means, how it’s perceived internally and externally.
                  • Culture’s External Impact (00:19:41) How culture affects customer experience and business reputation.
                  • Attracting the Right People: Core Values (00:21:45) Using core values to attract and hire the right team members.
                  • Hiring Based on Core Values (00:23:04) Practical process of hiring and reinforcing core values in the company.
                  • Hire Slow, Fire Fast Philosophy (00:25:28) Importance of removing toxic employees quickly, even if they are high performers.
                  • People Analyzer and Accountability (00:28:24) Using EOS tools like People Analyzer for objective hiring/firing decisions.
                  • Team Buy-In and Transparency (00:30:31) Empowering teams, using EOS tools like IDS and VTO, and sharing business metrics.
                  • Vision Traction Organizer (VTO) and Planning (00:33:26) How VTO helps with business planning, transparency, and team alignment.
                  • Letting Go of Control as a Leader (00:37:06) The leader’s role in culture, learning to trust the team, and gradual delegation.
                  • What a Great Team Looks Looks (00:40:41) Signs of a strong team: owner can step away, business runs smoothly, empowered employees.
                  • Empowering Mistakes and Growth (00:44:10) Allowing team members to make mistakes, fostering growth, and building confidence.
                  • Closing Thoughts and Outro (00:46:01) Final advice on team building, gratitude, and podcast outro.
                  
                  

                  How To Get In Touch

                  Join The Auto Repair Marketing Mastermind Group on Facebook

                  Meet The Pros

                  Follow SMP on Facebook

                  Follow SMP on Instagram

                  Get The Ultimate Guide to Auto Repair Shop Marketing Book

                  Email Us Podcast Questions or Topics 

                  Thanks to our Partners, Shop Boss and AppFueled

                  This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                  AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                  Aftermarket Radio Network

                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim

                  Walker Work with Shop Owners to Take it to the Next Level.

                  ]]>737ac990-dc65-444b-a444-a48009f6aee8Wed, 16 Jul 2025 00:15:00 -050046:59falsebonusYour Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                  This episode features Alex and Bob Saladna, father and son founders of WickedFile, as they share how their software helps auto repair shops boost profitability by tracking parts, returns, and credits. WickedFile uncovers hidden losses from uncredited returns, missing parts, and even employee theft. A standout feature, Navigator, is an AI assistant that answers questions about shop data, offering insights into declined jobs, inventory, and customer trends. The system also streamlines audits and generates custom reports, freeing up shop owners to focus on growth. Whether you're looking to reduce losses or gain better control of your business, this episode offers practical, high-impact tools for shop success.

                  Alex and Bob Saladna, WickedFile

                  Show Notes
                  • Watch Full Video Episode
                  • Tracking Parts and Expenses with Data Mining: Discover Your Weaknesses: https://remarkableresults.biz/remarkable-results-radio-podcast/e970/
                  • Introduction (00:00:00)
                  • WickedFile’s Impact and Updates (00:02:25)
                  • Parts Management Challenges in Shops (00:03:40)
                  • Examples of Loss and Vendor Issues (00:04:46)
                  • Supplier Accountability and Credit Assurance (00:05:27)
                  • WickedFile’s Profitability Impact (00:06:13)
                  • Tracking Every Dollar and Credit Recovery (00:07:54)
                  • WickedFile’s Dashboard and Red Flags (00:09:45)
                  • Clarifying Profit Metrics (00:10:44)
                  • Catching Bad Actors and Expense Matching (00:11:02)
                  • Audit Readiness and Transaction Transparency (00:12:17)
                  • Introduction of Navigator AI Assistant (00:17:26)
                  • Navigator in Action: Declined Jobs Analysis (00:17:47)
                  • Using Navigator for Inventory Optimization (00:22:00)
                  • Deeper Business Insights and Marketing (00:25:27)
                  • Ease of Document Input and Adoption (00:26:01) A
                  • Origin Story of WickedFile (00:27:09)
                  • Custom Reports Feature (00:30:10) I
                  • High-Risk Repair Orders Example (00:32:16)
                  • Behavioral Impact and Operational Efficiency (00:33:58)
                  
                  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                  • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                  • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                  • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                  • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                  • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                  • Follow on Twitter: https://twitter.com/RResultsBiz
                  • Visit the Website: https://remarkableresults.biz/
                  • Join our Insider List: https://remarkableresults.biz/insider
                  • All books mentioned on our podcasts: https://remarkableresults.biz/books
                  • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                  • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                  • Special episode collections: https://remarkableresults.biz/collections
                  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                  
                          ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                  This episode features Alex and Bob Saladna, father and son founders of WickedFile, as they share how their software helps auto repair shops boost profitability by tracking parts, returns, and credits. WickedFile uncovers hidden losses from uncredited returns, missing parts, and even employee theft. A standout feature, Navigator, is an AI assistant that answers questions about shop data, offering insights into declined jobs, inventory, and customer trends. The system also streamlines audits and generates custom reports, freeing up shop owners to focus on growth. Whether you're looking to reduce losses or gain better control of your business, this episode offers practical, high-impact tools for shop success.

                  Alex and Bob Saladna, WickedFile

                  Show Notes
                  • Watch Full Video Episode
                  • Tracking Parts and Expenses with Data Mining: Discover Your Weaknesses: https://remarkableresults.biz/remarkable-results-radio-podcast/e970/
                  • Introduction (00:00:00)
                  • WickedFile’s Impact and Updates (00:02:25)
                  • Parts Management Challenges in Shops (00:03:40)
                  • Examples of Loss and Vendor Issues (00:04:46)
                  • Supplier Accountability and Credit Assurance (00:05:27)
                  • WickedFile’s Profitability Impact (00:06:13)
                  • Tracking Every Dollar and Credit Recovery (00:07:54)
                  • WickedFile’s Dashboard and Red Flags (00:09:45)
                  • Clarifying Profit Metrics (00:10:44)
                  • Catching Bad Actors and Expense Matching (00:11:02)
                  • Audit Readiness and Transaction Transparency (00:12:17)
                  • Introduction of Navigator AI Assistant (00:17:26)
                  • Navigator in Action: Declined Jobs Analysis (00:17:47)
                  • Using Navigator for Inventory Optimization (00:22:00)
                  • Deeper Business Insights and Marketing (00:25:27)
                  • Ease of Document Input and Adoption (00:26:01) A
                  • Origin Story of WickedFile (00:27:09)
                  • Custom Reports Feature (00:30:10) I
                  • High-Risk Repair Orders Example (00:32:16)
                  • Behavioral Impact and Operational Efficiency (00:33:58)
                  
                  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                  • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                  • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                  • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                  • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                  • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                  • Follow on Twitter: https://twitter.com/RResultsBiz
                  • Visit the Website: https://remarkableresults.biz/
                  • Join our Insider List: https://remarkableresults.biz/insider
                  • All books mentioned on our podcasts: https://remarkableresults.biz/books
                  • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                  • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                  • Special episode collections: https://remarkableresults.biz/collections
                  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                  
                          ]]>df41b7bd-71b1-43b9-b6e8-cae37679925aTue, 15 Jul 2025 00:15:00 -050036:33falsefull10481048Series Episode #4 Why Workflow Matters More Than You Think [E216] - Chris Cotton Weekly BlitzVisit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                  If you would like to join their private Facebook group go here: 

                  https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                  In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the critical role of structured workflow management within auto repair shops. He breaks down a comprehensive seven-step core workflow that guides the entire repair process from the initial vehicle check in n, through diagnostics and repairs, all the way to the final customer pick-up. Chris emphasizes the necessity of establishing and maintaining clear standard operating procedures (SOPs) at every stage, explaining how these documented processes are essential for increasing shop efficiency, enhancing customer satisfaction, and ultimately driving greater profitability.

                  Throughout the episode, Chris shares actionable advice for shop owners and managers on how to effectively document each step of their workflow and train their teams to follow these procedures consistently. He discusses common pitfalls that lead to chaos and inefficiency in the absence of SOPs, and provides practical strategies for overcoming these challenges. By implementing structured workflows, shop owners can streamline operations, minimize errors, and create a more organized and productive work environment.

                  Additionally, the episode features a sponsorship from Shop Marketing Pros, a marketing agency that specializes in helping auto repair businesses grow their customer base and strengthen their brand presence. Chris highlights how partnering with industry-focused marketing experts can further support shop owners in achieving their business goals. Overall, this episode serves as a valuable resource for auto repair professionals seeking to reduce operational chaos, improve shop performance, and deliver a superior customer experience.

                  ​Introduction and Sponsor Message (00:00:12) 

                  • Coach Chris introduces the podcast, highlights business innovation, and mentions Shop Marketing Pros as the episode sponsor.
                  
                  

                  Why Workflow Matters (00:01:11) 

                  • Chris discusses the chaos of a broken workflow and the importance of controlling workflow in auto repair shops.
                  
                  

                  Consequences of Poor Workflow (00:02:21) 

                  Explains how poor workflow affects efficiency, morale, and profitability, and introduces the seven-step core workflow.

                  Step 1: Vehicle Check In (00:03:36) 

                  • Covers greeting the customer, confirming appointments, setting expectations, and the importance of a thorough check-in.
                  
                  

                  Step 2: Initial Tech Inspection (00:04:44) 

                  • Describes the process of performing and documenting a comprehensive vehicle inspection using DVIs.
                  
                  

                  Step 3: Estimate Building (00:05:53) 

                  • Outlines building estimates based on inspection findings, prioritizing repairs, and recommending related services.
                  
                  

                  Step 4: Customer Communication and Authorization (00:07:02) 

                  • Emphasizes clear communication, written confirmations, and resetting expectations/contracts with the customer.
                  
                  

                  Step 5: Job Dispatching (00:08:18) 

                  • Discusses assigning work based on technician availability and skill, and ensuring efficient workflow.
                  
                  

                  Step 6: Quality Control and Test Drive (00:11:07) 

                  • Explains the need for a second set of eyes, checklists, and test drives for certain repairs.
                  
                  

                  Step 7: Customer Pick-Up and Debrief (00:11:07)

                  • Covers reviewing completed work with the customer, discussing future needs, and requesting reviews.
                  
                  

                  Building and Training SOPs (00:12:12) 

                  • Details how to document workflows into SOPs, assign step owners, and train staff regularly.
                  
                  

                  Benefits of SOPs and Final Thoughts (00:14:14) 

                  • Highlights how SOPs improve shop performance, offers help, and gives a final sponsor mention and sign-off.
                  
                  

                  Connect with Chris:

                  chris autofixsos.com

                   Phone: 940.400.1008

                   www.autoshopcoaching.com

                   Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                  AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                  
                  

                  #autofixautoshopcoaching

                   #autofixbeautofixing #autoshopprofits #autoshopprofit 

                  #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                  #autorepairshopcoaching #autorepairshopconsulting 

                  #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                  #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                  #autofix #shopmarketingpros #autofixautoshopcoachingbook

                  ]]>Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                  If you would like to join their private Facebook group go here: 

                  https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                  In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the critical role of structured workflow management within auto repair shops. He breaks down a comprehensive seven-step core workflow that guides the entire repair process from the initial vehicle check in n, through diagnostics and repairs, all the way to the final customer pick-up. Chris emphasizes the necessity of establishing and maintaining clear standard operating procedures (SOPs) at every stage, explaining how these documented processes are essential for increasing shop efficiency, enhancing customer satisfaction, and ultimately driving greater profitability.

                  Throughout the episode, Chris shares actionable advice for shop owners and managers on how to effectively document each step of their workflow and train their teams to follow these procedures consistently. He discusses common pitfalls that lead to chaos and inefficiency in the absence of SOPs, and provides practical strategies for overcoming these challenges. By implementing structured workflows, shop owners can streamline operations, minimize errors, and create a more organized and productive work environment.

                  Additionally, the episode features a sponsorship from Shop Marketing Pros, a marketing agency that specializes in helping auto repair businesses grow their customer base and strengthen their brand presence. Chris highlights how partnering with industry-focused marketing experts can further support shop owners in achieving their business goals. Overall, this episode serves as a valuable resource for auto repair professionals seeking to reduce operational chaos, improve shop performance, and deliver a superior customer experience.

                  ​Introduction and Sponsor Message (00:00:12) 

                  • Coach Chris introduces the podcast, highlights business innovation, and mentions Shop Marketing Pros as the episode sponsor.
                  
                  

                  Why Workflow Matters (00:01:11) 

                  • Chris discusses the chaos of a broken workflow and the importance of controlling workflow in auto repair shops.
                  
                  

                  Consequences of Poor Workflow (00:02:21) 

                  Explains how poor workflow affects efficiency, morale, and profitability, and introduces the seven-step core workflow.

                  Step 1: Vehicle Check In (00:03:36) 

                  • Covers greeting the customer, confirming appointments, setting expectations, and the importance of a thorough check-in.
                  
                  

                  Step 2: Initial Tech Inspection (00:04:44) 

                  • Describes the process of performing and documenting a comprehensive vehicle inspection using DVIs.
                  
                  

                  Step 3: Estimate Building (00:05:53) 

                  • Outlines building estimates based on inspection findings, prioritizing repairs, and recommending related services.
                  
                  

                  Step 4: Customer Communication and Authorization (00:07:02) 

                  • Emphasizes clear communication, written confirmations, and resetting expectations/contracts with the customer.
                  
                  

                  Step 5: Job Dispatching (00:08:18) 

                  • Discusses assigning work based on technician availability and skill, and ensuring efficient workflow.
                  
                  

                  Step 6: Quality Control and Test Drive (00:11:07) 

                  • Explains the need for a second set of eyes, checklists, and test drives for certain repairs.
                  
                  

                  Step 7: Customer Pick-Up and Debrief (00:11:07)

                  • Covers reviewing completed work with the customer, discussing future needs, and requesting reviews.
                  
                  

                  Building and Training SOPs (00:12:12) 

                  • Details how to document workflows into SOPs, assign step owners, and train staff regularly.
                  
                  

                  Benefits of SOPs and Final Thoughts (00:14:14) 

                  • Highlights how SOPs improve shop performance, offers help, and gives a final sponsor mention and sign-off.
                  
                  

                  Connect with Chris:

                  chris autofixsos.com

                   Phone: 940.400.1008

                   www.autoshopcoaching.com

                   Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                  AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                  
                  

                  #autofixautoshopcoaching

                   #autofixbeautofixing #autoshopprofits #autoshopprofit 

                  #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                  #autorepairshopcoaching #autorepairshopconsulting 

                  #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                  #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                  #autofix #shopmarketingpros #autofixautoshopcoachingbook

                  ]]>adf3b6de-ff09-4377-bb1d-229585dd8f3aMon, 14 Jul 2025 00:15:00 -050014:01falsebonusHow we Talk About Money (Discussing Payment Options) [E051] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound

                  Watch Full Video Episode

                  In our episode today…How we talk about money.

                  If I think back to the earliest time of my career as a service advisor - my closing interactions with clients on occasion, felt somewhat awkward when taking payment.  It wasn’t awkward because the business component of the job is wrong or weird - it wasn’t awkward because I felt sorry for them due to the cost of transmission work (I did feel sorry for folks) - It was awkward because when you’re having a great conversation shifting into talk about money is sometimes, really stupidly awkward!  That’s OK.

                  But sometimes - we make it even MORE awkward by not communicating well around the way payments for services can occurs.

                  That is why in today’s episode - we’re talking about how we talk about money.

                  Parsimonious

                  WOTD

                  We’re back - and the WOTD is Parsimonious

                  It not only an adjective.

                  It’s a euphemism for someone who is cheap!

                  It means!

                  • unwilling to spend money or use resources; stingy or frugal.
                  
                  

                  It’s a good word for my topic today.

                  Because some of you are really parsimonious… particularly when it comes to credit card processing fees! 

                  OK - processing fees are a thing I feel like every business owner agrees on universally.

                  They suck.  

                  There are a few extreme reactions I see to this that are a little alarming.  I’ll list three - and then you’ll see why I feel this topic was worth bringing to Speak Up as communication is once again the solution.  Though now I am thinking I should have also called in my friend Hunt Demerest from “Business by the Numbers!  Next time!  Totally in his turf here.

                  One Extreme - a number of shops will argue its just a cost of doing business - so they just eat the cost and go about business.  (some will just build it into their pricing and be done with it.)

                  But since processing fees can amount to tens of thousands of dollars in lost profits each year. Those numbers should end the argument that “it’s just a cost of doing business.”

                  Plus - if you’re in a market that is more… parsimonious… you may find competition makes this more challenging- no matter how great you are.

                  I think it’s a cost you can do something about - and we’ll explain how in a moment.

                  Another extreme:  “No we don’t take credit cards.” 

                  This effectively eliminated fees.  Sure.  But at a tremendous cost of convenience to your customers and you can be fairly sure this doesn’t feel like a smart option on slower days if people cannot choose you because their preferred payment method isn’t offered.

                  Still another extreme:  “Surchargers”  We take cards - but we charge you x% to cover the fees we’ll incur. 

                  I’ve seen this trend increasing, and I reached out to my friend Dr. Mark Hale who founded Facepay.  For those not familiar, Facepay became “Express by Facepay.”

                  Dr. Hale shared some insights with me on this, and he says what customers dislike more is that many shops don’t give a viable option to avoid the surcharges.  “He stated - no one carries enough cash for a repair, and you stopped taking checks ages ago!”

                  When I had this exchange with Mark - I could help but think “cash for a repair? I don’t carry enough cash for breakfast!”

                  True story - when I was taking flight lessons a few years ago - I was up early prepping some materials before a cross-country lesson.  Long flight ahead on a windy day in a tiny little Cessna 152 (those who know Cessnas know a 152 is basically a tin can kite with doors that pop open)…so I went to a local breakfast restaurant in my neighborhood.  Good place - but I hadn’t been to it in 10 years.   French toast - hashbrowns, sausage - it was good - I even thought to myself… “why don’t I come to this place more often…”

                  Then I remembered.

                  Oh crap.  They only take cash.  It says so in cursive on the door (which I CAN read by the way… but failed to notice)

                  No big deal - I had an ATM card - and this was the restaurants solution for those of us who dont carry cash.

                  Problem - my ATM card - which I also hadn’t used in years - was expired. 

                  I was cooked.

                  I had to go to the counter and tell them I couldn’t pay.  I’ll have to come back with some cash later - and even offered collateral.  The attendant looked at me slightly bothered and a bit skeptical - but indicated it’s fine if I come back and pay later.  THough I sensed she thought she’d never see the money.

                  I had to get to the airport for my lesson - so I let my wife know the amount owed and if she could run some cash to the restaurant for me - which she did a few hours later.

                  Whats funny on this story… Ironically - the cross country flight destinate was an airport in Owasso, Michigan the cross country flight I enjoyed another breakfast … but this place 80nm miles from my home was more convenient to pay for after navigating and actively flying a little plane… because it took credit cards.

                  Fun fact - I’ve been back to that breakfast place, called Joe-Lee’s Crosswin Cafe’... but I have not been back to the place down the street from my home!

                  The point to this story:  1.)Convenience matters.  And 2.) It’s more common now than ever that people are not carrying alternate methods with them.

                  A quick search and I came up with these transaction stats in the US

                  • Credit Cards: Account for roughly 35% all payments.
                  • Cash: Used in approximately 14% of all payments
                  • Debit Cards: Popular, with about 30% of payments, according to the Federal Reserve. 
                  • Other methods: Include ACH transfers, checks, and other methods, making up the remaining 21%. 
                  
                  

                  Debit and other options combined amount to more than half of the transactions then?

                  The solution any business needs then - is to change how we communicate regarding the options for those other types of transactions can occur.

                  This means talking about the payment options and benefits for using alternate solutions, like express by Facepay - EARLIER in the visit.

                  I have worked personally with Dr. Hale with multiple clients to help people share simple text messages as a part of status updates explaining direct banking payment options.  That simple strategy, Mark could tell you, can cut credit card bills in half so that surcharging isn’t even necessary.

                  The thing most important in all of this - no matter how bad fees are - when it comes to money and talking about money - we must always be communicating from a position aimed at providing good service, not presenting new barriers, and certainly not relying on passive signage. 

                  Put your customer hat on and pay attention to how much happier you are when a business makes things easy for you.

                  One last note on convenience… I urge advisors to be vigilant with CNP transactions and being aware that invoices must match the name of the person paying for services. To prevent problems - it’s always better to identify how the client wishes to pay by communicating well before the moment of the transaction.

                  Something to add? Something you’re curious about?  Something you’d like to talk about?  - email me here:  speakup@craigoneill.net.

                  We appreciate hearing from you on anything that helps - or suggestions on topics you’d like to hear us discuss on the show that will help you on YOUR communication journey!

                  Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound:

                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                  Shop Dog Marketing at Watch Full Video Episode

                  In our episode today…How we talk about money.

                  If I think back to the earliest time of my career as a service advisor - my closing interactions with clients on occasion, felt somewhat awkward when taking payment.  It wasn’t awkward because the business component of the job is wrong or weird - it wasn’t awkward because I felt sorry for them due to the cost of transmission work (I did feel sorry for folks) - It was awkward because when you’re having a great conversation shifting into talk about money is sometimes, really stupidly awkward!  That’s OK.

                  But sometimes - we make it even MORE awkward by not communicating well around the way payments for services can occurs.

                  That is why in today’s episode - we’re talking about how we talk about money.

                  Parsimonious

                  WOTD

                  We’re back - and the WOTD is Parsimonious

                  It not only an adjective.

                  It’s a euphemism for someone who is cheap!

                  It means!

                  • unwilling to spend money or use resources; stingy or frugal.
                  
                  

                  It’s a good word for my topic today.

                  Because some of you are really parsimonious… particularly when it comes to credit card processing fees! 

                  OK - processing fees are a thing I feel like every business owner agrees on universally.

                  They suck.  

                  There are a few extreme reactions I see to this that are a little alarming.  I’ll list three - and then you’ll see why I feel this topic was worth bringing to Speak Up as communication is once again the solution.  Though now I am thinking I should have also called in my friend Hunt Demerest from “Business by the Numbers!  Next time!  Totally in his turf here.

                  One Extreme - a number of shops will argue its just a cost of doing business - so they just eat the cost and go about business.  (some will just build it into their pricing and be done with it.)

                  But since processing fees can amount to tens of thousands of dollars in lost profits each year. Those numbers should end the argument that “it’s just a cost of doing business.”

                  Plus - if you’re in a market that is more… parsimonious… you may find competition makes this more challenging- no matter how great you are.

                  I think it’s a cost you can do something about - and we’ll explain how in a moment.

                  Another extreme:  “No we don’t take credit cards.” 

                  This effectively eliminated fees.  Sure.  But at a tremendous cost of convenience to your customers and you can be fairly sure this doesn’t feel like a smart option on slower days if people cannot choose you because their preferred payment method isn’t offered.

                  Still another extreme:  “Surchargers”  We take cards - but we charge you x% to cover the fees we’ll incur. 

                  I’ve seen this trend increasing, and I reached out to my friend Dr. Mark Hale who founded Facepay.  For those not familiar, Facepay became “Express by Facepay.”

                  Dr. Hale shared some insights with me on this, and he says what customers dislike more is that many shops don’t give a viable option to avoid the surcharges.  “He stated - no one carries enough cash for a repair, and you stopped taking checks ages ago!”

                  When I had this exchange with Mark - I could help but think “cash for a repair? I don’t carry enough cash for breakfast!”

                  True story - when I was taking flight lessons a few years ago - I was up early prepping some materials before a cross-country lesson.  Long flight ahead on a windy day in a tiny little Cessna 152 (those who know Cessnas know a 152 is basically a tin can kite with doors that pop open)…so I went to a local breakfast restaurant in my neighborhood.  Good place - but I hadn’t been to it in 10 years.   French toast - hashbrowns, sausage - it was good - I even thought to myself… “why don’t I come to this place more often…”

                  Then I remembered.

                  Oh crap.  They only take cash.  It says so in cursive on the door (which I CAN read by the way… but failed to notice)

                  No big deal - I had an ATM card - and this was the restaurants solution for those of us who dont carry cash.

                  Problem - my ATM card - which I also hadn’t used in years - was expired. 

                  I was cooked.

                  I had to go to the counter and tell them I couldn’t pay.  I’ll have to come back with some cash later - and even offered collateral.  The attendant looked at me slightly bothered and a bit skeptical - but indicated it’s fine if I come back and pay later.  THough I sensed she thought she’d never see the money.

                  I had to get to the airport for my lesson - so I let my wife know the amount owed and if she could run some cash to the restaurant for me - which she did a few hours later.

                  Whats funny on this story… Ironically - the cross country flight destinate was an airport in Owasso, Michigan the cross country flight I enjoyed another breakfast … but this place 80nm miles from my home was more convenient to pay for after navigating and actively flying a little plane… because it took credit cards.

                  Fun fact - I’ve been back to that breakfast place, called Joe-Lee’s Crosswin Cafe’... but I have not been back to the place down the street from my home!

                  The point to this story:  1.)Convenience matters.  And 2.) It’s more common now than ever that people are not carrying alternate methods with them.

                  A quick search and I came up with these transaction stats in the US

                  • Credit Cards: Account for roughly 35% all payments.
                  • Cash: Used in approximately 14% of all payments
                  • Debit Cards: Popular, with about 30% of payments, according to the Federal Reserve. 
                  • Other methods: Include ACH transfers, checks, and other methods, making up the remaining 21%. 
                  
                  

                  Debit and other options combined amount to more than half of the transactions then?

                  The solution any business needs then - is to change how we communicate regarding the options for those other types of transactions can occur.

                  This means talking about the payment options and benefits for using alternate solutions, like express by Facepay - EARLIER in the visit.

                  I have worked personally with Dr. Hale with multiple clients to help people share simple text messages as a part of status updates explaining direct banking payment options.  That simple strategy, Mark could tell you, can cut credit card bills in half so that surcharging isn’t even necessary.

                  The thing most important in all of this - no matter how bad fees are - when it comes to money and talking about money - we must always be communicating from a position aimed at providing good service, not presenting new barriers, and certainly not relying on passive signage. 

                  Put your customer hat on and pay attention to how much happier you are when a business makes things easy for you.

                  One last note on convenience… I urge advisors to be vigilant with CNP transactions and being aware that invoices must match the name of the person paying for services. To prevent problems - it’s always better to identify how the client wishes to pay by communicating well before the moment of the transaction.

                  Something to add? Something you’re curious about?  Something you’d like to talk about?  - email me here:  speakup@craigoneill.net.

                  We appreciate hearing from you on anything that helps - or suggestions on topics you’d like to hear us discuss on the show that will help you on YOUR communication journey!

                  Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound:

                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                  Contact Information

                  • Email Craig O'Neill: speakup@craigoneill.net
                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                  
                  

                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                  ]]>8ea1d576-48b0-4de9-9d68-18a083b5715eMon, 14 Jul 2025 00:15:00 -050022:39falsebonusWomen In NAPA (WIN): Building a Supportive Community [THA 441]Thanks to our Partners, NAPA TRACS, and Today's Class

                  This episode spotlights the launch of Women in NAPA (WIN), a new initiative created to celebrate NAPA’s 100th anniversary by empowering women throughout the NAPA family, including shop owners, technicians, warehouse employees, sales team, and corporate team members alike. WIN provides a dedicated networking platform and distinctive “bolt bracelets” to cultivate connections and community. The discussion explores the unique challenges women face in the male-dominated automotive industry, emphasizing the value of mentorship, training, and representation. WIN also aims to inspire the next generation, supporting recruitment efforts and promoting diversity across the industry. With a focus on professional growth, personal development, and work-life balance, the program aspires to help women learn, lead, and thrive.

                  Lauren Briggs, Sales & Marketing Director. NAPA Auto Care. Lauren's previous episodes HERE

                  Aubrey Amborn, Director of Sales, Net Driven

                  Alberta Santistevan, Program Communications Manager

                  Tammy Shoemaker, Tinley Park Auto Repair, Tinley Park, IL

                  Show Notes:

                  • Watch Full Video Episode
                  • https://www.womeninnapa.com/
                  • Introduction (00:00:00)
                  • Purpose and Launch of Women in NAPA (00:04:40)
                  • Website and Membership Details (00:05:37)
                  • Inclusivity and Target Audience (00:06:31)
                  • Importance of Community and Support (00:08:00)
                  • Program Origins and Leadership Support (00:11:43)
                  • Young Talent and Team Culture (00:14:28)
                  • The Leading Ladies and Symbolism of Bracelets (00:15:14)
                  • Aubrey’s Perspective and Industry Evolution (00:16:05)
                  • Encouraging Male Support and Industry Balance (00:18:32)
                  • Women as Consumers and Breaking Stereotypes (00:19:21)
                  • Work-Life Balance and Leadership Lessons (00:20:55)
                  • Program Vision and Future Goals (00:22:52)
                  • Continuous Education and Community Growth (00:25:11)
                  • Hiring, Diversity, and Empowerment (00:28:07)
                  • Overcoming Assumptions and Proving Knowledge (00:31:09)
                  • Pop Culture and Leadership Inspiration (00:32:16)
                  • Embracing Feminine Leadership (00:33:41)
                  
                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                  • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                  • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                  • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                  • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                  • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                  • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                  • Follow on X: https://twitter.com/RResultsBiz
                  • Visit the Website: https://remarkableresults.biz/
                  • Join our Insider List: https://remarkableresults.biz/insider
                  • All books mentioned on our podcasts: https://remarkableresults.biz/books
                  • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                  • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                  • Special episode collections: https://remarkableresults.biz/collections
                  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                  • Speak Up! Effective Communication with Craig...]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                    This episode spotlights the launch of Women in NAPA (WIN), a new initiative created to celebrate NAPA’s 100th anniversary by empowering women throughout the NAPA family, including shop owners, technicians, warehouse employees, sales team, and corporate team members alike. WIN provides a dedicated networking platform and distinctive “bolt bracelets” to cultivate connections and community. The discussion explores the unique challenges women face in the male-dominated automotive industry, emphasizing the value of mentorship, training, and representation. WIN also aims to inspire the next generation, supporting recruitment efforts and promoting diversity across the industry. With a focus on professional growth, personal development, and work-life balance, the program aspires to help women learn, lead, and thrive.

                    Lauren Briggs, Sales & Marketing Director. NAPA Auto Care. Lauren's previous episodes HERE

                    Aubrey Amborn, Director of Sales, Net Driven

                    Alberta Santistevan, Program Communications Manager

                    Tammy Shoemaker, Tinley Park Auto Repair, Tinley Park, IL

                    Show Notes:

                    • Watch Full Video Episode
                    • https://www.womeninnapa.com/
                    • Introduction (00:00:00)
                    • Purpose and Launch of Women in NAPA (00:04:40)
                    • Website and Membership Details (00:05:37)
                    • Inclusivity and Target Audience (00:06:31)
                    • Importance of Community and Support (00:08:00)
                    • Program Origins and Leadership Support (00:11:43)
                    • Young Talent and Team Culture (00:14:28)
                    • The Leading Ladies and Symbolism of Bracelets (00:15:14)
                    • Aubrey’s Perspective and Industry Evolution (00:16:05)
                    • Encouraging Male Support and Industry Balance (00:18:32)
                    • Women as Consumers and Breaking Stereotypes (00:19:21)
                    • Work-Life Balance and Leadership Lessons (00:20:55)
                    • Program Vision and Future Goals (00:22:52)
                    • Continuous Education and Community Growth (00:25:11)
                    • Hiring, Diversity, and Empowerment (00:28:07)
                    • Overcoming Assumptions and Proving Knowledge (00:31:09)
                    • Pop Culture and Leadership Inspiration (00:32:16)
                    • Embracing Feminine Leadership (00:33:41)
                    
                    Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                    • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                    • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                    • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                    • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                    • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                    • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                    • Follow on X: https://twitter.com/RResultsBiz
                    • Visit the Website: https://remarkableresults.biz/
                    • Join our Insider List: https://remarkableresults.biz/insider
                    • All books mentioned on our podcasts: https://remarkableresults.biz/books
                    • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                    • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                    • Special episode collections: https://remarkableresults.biz/collections
                    • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                    • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                    • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                    • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                    • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                    • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                    • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                    • 
                    • 
                    • 
                    • 
                    
                    ]]>5b1d18ea-661f-48ea-a52e-7d504a55d2dcFri, 11 Jul 2025 14:00:00 -050037:30falsefull441441The Big Beautiful Bill: What These Tax Changes Mean to You and Your Business [E178] - Business By The NumbersThanks to our partner Promotive

                    A 900-page monster of a law just dropped—and it’s about to change how you pay taxes, deduct expenses, and run payroll at your repair shop.

                    This week, Hunt Demerast, CPA at Paar Melis & Associates, breaks down the One Big Beautiful Bill Act (OBBA) and how its sweeping tax reforms affect your shop, your employees, and your personal finances. You’ll hear what stayed the same, what changed unexpectedly, and what you need to keep an eye on before making any big moves.

                    From bonus depreciation to SALT deduction caps, tips and overtime loopholes to gambling losses—yep, that's in there too—this episode simplifies the complex and sets you up for strategic tax savings.

                    What You’ll Learn:

                    00:34 – Why the “Big Beautiful Bill” is no joke

                    02:24 – What’s not in the bill: no politics, just business

                    04:45 – Child Tax Credit: what stays the same and why it matters

                    07:03 – QBI deduction: still 20%, but what it means for your bottom line

                    09:27 – Bonus Depreciation: the biggest unspoken impact

                    11:12 – SALT Cap raised to $40k: huge win for high-tax states

                    16:55 – 3 campaign promises that actually passed

                    17:10 – No tax on Social Security? Yes…and no

                    19:34 – Tips & Overtime: $25k income deduction per category

                    24:08 – Gambling losses capped at 90%: a hidden tax hike?

                    26:22 – Are meals finally off the table?

                    28:11 – Trump Accounts: the “non-IRA IRA” for your kids

                    30:31 – Car loan interest deduction—boon or trap?

                    33:24 – Qualified Production Property: a sleeper hit for shop owners?

                    35:45 – What you should (and shouldn’t) do now

                    Thanks to our partner Promotive

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Text Paar Melis @ 301-307-5413

                    Download a Copy of My Books Here:

                    • Wrenches to Write-Offs
                    • Your Perfect Shop 
                    
                    

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                    Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                    ]]>Thanks to our partner Promotive

                    A 900-page monster of a law just dropped—and it’s about to change how you pay taxes, deduct expenses, and run payroll at your repair shop.

                    This week, Hunt Demerast, CPA at Paar Melis & Associates, breaks down the One Big Beautiful Bill Act (OBBA) and how its sweeping tax reforms affect your shop, your employees, and your personal finances. You’ll hear what stayed the same, what changed unexpectedly, and what you need to keep an eye on before making any big moves.

                    From bonus depreciation to SALT deduction caps, tips and overtime loopholes to gambling losses—yep, that's in there too—this episode simplifies the complex and sets you up for strategic tax savings.

                    What You’ll Learn:

                    00:34 – Why the “Big Beautiful Bill” is no joke

                    02:24 – What’s not in the bill: no politics, just business

                    04:45 – Child Tax Credit: what stays the same and why it matters

                    07:03 – QBI deduction: still 20%, but what it means for your bottom line

                    09:27 – Bonus Depreciation: the biggest unspoken impact

                    11:12 – SALT Cap raised to $40k: huge win for high-tax states

                    16:55 – 3 campaign promises that actually passed

                    17:10 – No tax on Social Security? Yes…and no

                    19:34 – Tips & Overtime: $25k income deduction per category

                    24:08 – Gambling losses capped at 90%: a hidden tax hike?

                    26:22 – Are meals finally off the table?

                    28:11 – Trump Accounts: the “non-IRA IRA” for your kids

                    30:31 – Car loan interest deduction—boon or trap?

                    33:24 – Qualified Production Property: a sleeper hit for shop owners?

                    35:45 – What you should (and shouldn’t) do now

                    Thanks to our partner Promotive

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Text Paar Melis @ 301-307-5413

                    Download a Copy of My Books Here:

                    • Wrenches to Write-Offs
                    • Your Perfect Shop 
                    
                    

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                    Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                    ]]>6bd5db42-31f7-45ff-97ea-6921ccbd5ef6Thu, 10 Jul 2025 00:15:00 -050033:45falsebonusTitan Sub, Challenger, and Data [E192] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training

                    In this thought-provoking episode, Matt Fanslow draws parallels between the tragic failures of the Titan submersible and the Space Shuttle Challenger and the common pitfalls in the automotive aftermarket industry. He discusses how ignoring expert advice, dismissing data, and letting ego drive decisions can lead to catastrophic consequences—whether in deep-sea exploration, space travel, or running a repair shop.

                    Matt reflects on the importance of heeding warning signs, fostering a culture of curiosity, and making data-driven decisions to ensure business success and safety. He also shares insights on leadership, accountability, and the dangers of the Dunning-Kruger effect in automotive repair.

                    Key Topics Discussed:

                    The Titan Sub Tragedy

                    • How ignoring engineering warnings led to disaster.
                    • The dangers of cutting corners for cost savings.
                    • Parallels to shops ignoring best practices in repairs.
                    
                    

                    The Challenger Disaster

                    • Overlooking expert concerns for the sake of progress.
                    • The human cost of preventable failures.
                    
                    

                    Ego & Ignoring Data in the Aftermarket

                    • Why shop owners/managers dismiss KPIs and expert advice.
                    • The dangers of "This is how we’ve always done it" thinking.
                    • Case studies of shops that succeed vs. those that struggle.
                    
                    

                    Dunning-Kruger Effect in Automotive Repair

                    • How overconfidence leads to mistakes.
                    • The importance of continuous learning and humility.
                    
                    

                    Leadership & Accountability

                    • Why fear and ego hold businesses back.
                    • How to foster a culture of improvement.
                    
                    

                    Final Thoughts & Takeaways

                    • The importance of data-driven decisions.
                    • Encouragement to seek training and mentorship.
                    
                    

                    Notable Quotes:

                    • "Ignoring warning signs—whether in deep-sea exploration or auto repair—leads to failure. The data is there; we just have to look at it."
                    • "Ego and fear are the two biggest roadblocks to success in this industry."
                    • "If your shop is struggling, the first question should be: Are we ignoring the experts and the data?"
                    
                    

                    Thanks to our Partner, NAPA Autotech Training

                    NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                    Contact Information

                    • Email Matt: mattfanslowpodcast@gmail.com
                    • Diagnosing the Aftermarket A - Z YouTube Channel
                    • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                    
                    

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                    ]]>Thanks to our Partner, NAPA Autotech Training

                    In this thought-provoking episode, Matt Fanslow draws parallels between the tragic failures of the Titan submersible and the Space Shuttle Challenger and the common pitfalls in the automotive aftermarket industry. He discusses how ignoring expert advice, dismissing data, and letting ego drive decisions can lead to catastrophic consequences—whether in deep-sea exploration, space travel, or running a repair shop.

                    Matt reflects on the importance of heeding warning signs, fostering a culture of curiosity, and making data-driven decisions to ensure business success and safety. He also shares insights on leadership, accountability, and the dangers of the Dunning-Kruger effect in automotive repair.

                    Key Topics Discussed:

                    The Titan Sub Tragedy

                    • How ignoring engineering warnings led to disaster.
                    • The dangers of cutting corners for cost savings.
                    • Parallels to shops ignoring best practices in repairs.
                    
                    

                    The Challenger Disaster

                    • Overlooking expert concerns for the sake of progress.
                    • The human cost of preventable failures.
                    
                    

                    Ego & Ignoring Data in the Aftermarket

                    • Why shop owners/managers dismiss KPIs and expert advice.
                    • The dangers of "This is how we’ve always done it" thinking.
                    • Case studies of shops that succeed vs. those that struggle.
                    
                    

                    Dunning-Kruger Effect in Automotive Repair

                    • How overconfidence leads to mistakes.
                    • The importance of continuous learning and humility.
                    
                    

                    Leadership & Accountability

                    • Why fear and ego hold businesses back.
                    • How to foster a culture of improvement.
                    
                    

                    Final Thoughts & Takeaways

                    • The importance of data-driven decisions.
                    • Encouragement to seek training and mentorship.
                    
                    

                    Notable Quotes:

                    • "Ignoring warning signs—whether in deep-sea exploration or auto repair—leads to failure. The data is there; we just have to look at it."
                    • "Ego and fear are the two biggest roadblocks to success in this industry."
                    • "If your shop is struggling, the first question should be: Are we ignoring the experts and the data?"
                    
                    

                    Thanks to our Partner, NAPA Autotech Training

                    NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                    Contact Information

                    • Email Matt: mattfanslowpodcast@gmail.com
                    • Diagnosing the Aftermarket A - Z YouTube Channel
                    • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                    
                    

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                    ]]>1a6b88c3-def2-456a-9391-df472c37afa2Wed, 09 Jul 2025 00:15:00 -050020:50falsebonusMarketing Auto Body Shops with Daniel Burkholder [E160] - The Auto Repair Marketing PodcastMost shop owners don’t think about marketing when things are going great, but wait until the car count drops or the phones go quiet. That’s when the panic hits, and all eyes turn to marketing. But what if your shop’s struggles aren’t about marketing at all?

                    In this episode, I sit down with Daniel Burkholder from Body Shop Marketing to explore a lesser-known aspect of the collision industry. Daniel’s been in this world since he was a kid, growing up in the family’s body shop, and now he’s on the frontlines helping collision shop owners navigate a changing landscape.

                    We talk about what a Direct Repair Program (DRP) is, how it affects a shop’s autonomy, and why relying on insurance companies for car count is a dangerous game. You’ll hear how customer behavior is shifting even with DRPs in play and how shops that aren’t actively marketing are gambling with their future.

                    This episode is loaded with insights about the customer journey in the collision space, the rising importance of Google search, the power of reputation, and why the best time to market is when you don’t need the work. Whether you’re all mechanical or have a toe in the collision side, this is a conversation worth tuning into.

                     This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                    AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait, get started today at appfueled.com

                    How To Get In Touch With the Guest

                    Daniel Burkholder

                    Body Shop Marketing

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Collision Vision Podcast by Cole Strandberg

                    Show Notes with Timestamps

                    How To Get In Touch

                    Join The Auto Repair Marketing Mastermind Group on Facebook

                    Meet The Pros

                    Follow SMP on Facebook

                    Follow SMP on Instagram

                    Get The Ultimate Guide to Auto Repair Shop Marketing Book

                    Email Us Podcast Questions or Topics 

                    Aftermarket Radio Network

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                    ]]>Most shop owners don’t think about marketing when things are going great, but wait until the car count drops or the phones go quiet. That’s when the panic hits, and all eyes turn to marketing. But what if your shop’s struggles aren’t about marketing at all?

                    In this episode, I sit down with Daniel Burkholder from Body Shop Marketing to explore a lesser-known aspect of the collision industry. Daniel’s been in this world since he was a kid, growing up in the family’s body shop, and now he’s on the frontlines helping collision shop owners navigate a changing landscape.

                    We talk about what a Direct Repair Program (DRP) is, how it affects a shop’s autonomy, and why relying on insurance companies for car count is a dangerous game. You’ll hear how customer behavior is shifting even with DRPs in play and how shops that aren’t actively marketing are gambling with their future.

                    This episode is loaded with insights about the customer journey in the collision space, the rising importance of Google search, the power of reputation, and why the best time to market is when you don’t need the work. Whether you’re all mechanical or have a toe in the collision side, this is a conversation worth tuning into.

                     This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                    AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait, get started today at appfueled.com

                    How To Get In Touch With the Guest

                    Daniel Burkholder

                    Body Shop Marketing

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Collision Vision Podcast by Cole Strandberg

                    Show Notes with Timestamps

                    How To Get In Touch

                    Join The Auto Repair Marketing Mastermind Group on Facebook

                    Meet The Pros

                    Follow SMP on Facebook

                    Follow SMP on Instagram

                    Get The Ultimate Guide to Auto Repair Shop Marketing Book

                    Email Us Podcast Questions or Topics 

                    Aftermarket Radio Network

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                    ]]>5142d1ec-4e00-488f-a0ee-cb84d8fe1e29Wed, 09 Jul 2025 00:15:00 -050032:39falsebonusEating Electric: Fueling Your Body for Longevity [RR 1047]Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                    Recorded at the TST Big Event, John Anello passionately advocates for holistic health and nutrition, drawing from personal experiences and research. He shares practical tips on balanced eating, the power of natural, unprocessed foods like homemade beet juice, and the benefits of exercise and lifestyle choices for longevity and disease prevention. The conversation sheds light on common health challenges in the automotive industry and encourages listeners to take charge of their well-being through regular health monitoring, proactive self-care, and informed dietary decisions.

                    Show Notes
                    • Watch Full Video Episode
                    • TST Big Event 2025: https://www.tstseminars.org/
                    • Introduction (00:00:00)
                    • John’s Background and Early Health Observations (00:01:56)
                    • COVID-19 as a Catalyst for Health Focus (00:05:56)
                    • Observations in Automotive Shops (00:07:43)
                    • Proactive Health Diagnostics (00:09:25)
                    • Body Aging, Stress, and Diet Fundamentals (00:13:34)
                    • Moderation and Understanding Nutrition (00:15:01)
                    • Cholesterol, Brain Health, and Immune Chicken Recipe (00:16:26)
                    • Supplements, Sunlight, and Exercise (00:24:12)
                    • Medication, Longevity, and Statins (00:26:26)
                    • Meal Prep, Containers, and Italian Diet (00:29:01)
                    • Sugar, Diabetes, and Electric Food (00:30:47)
                    • Discipline, Regimen, and Sleep (00:35:51)
                    • Organic Food, Farming Practices, and Minerals (00:38:01)
                    • Detoxing, Chemical Exposure, and Testing (00:41:01)
                    • Doctors, Pharmaceuticals, and Personal Choice (00:42:58)
                    • Dental Health and Natural Remedies (00:43:52)
                    
                    Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                    • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                    • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                    • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                    • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                    • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                    • Follow on Twitter: https://twitter.com/RResultsBiz
                    • Visit the Website: https://remarkableresults.biz/
                    • Join our Insider List: https://remarkableresults.biz/insider
                    • All books mentioned on our podcasts: https://remarkableresults.biz/books
                    • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                    • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                    • Special episode collections: https://remarkableresults.biz/collections
                    • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                    • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                    • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                    • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                    • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                    • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                    • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                    
                            ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                    Recorded at the TST Big Event, John Anello passionately advocates for holistic health and nutrition, drawing from personal experiences and research. He shares practical tips on balanced eating, the power of natural, unprocessed foods like homemade beet juice, and the benefits of exercise and lifestyle choices for longevity and disease prevention. The conversation sheds light on common health challenges in the automotive industry and encourages listeners to take charge of their well-being through regular health monitoring, proactive self-care, and informed dietary decisions.

                    Show Notes
                    • Watch Full Video Episode
                    • TST Big Event 2025: https://www.tstseminars.org/
                    • Introduction (00:00:00)
                    • John’s Background and Early Health Observations (00:01:56)
                    • COVID-19 as a Catalyst for Health Focus (00:05:56)
                    • Observations in Automotive Shops (00:07:43)
                    • Proactive Health Diagnostics (00:09:25)
                    • Body Aging, Stress, and Diet Fundamentals (00:13:34)
                    • Moderation and Understanding Nutrition (00:15:01)
                    • Cholesterol, Brain Health, and Immune Chicken Recipe (00:16:26)
                    • Supplements, Sunlight, and Exercise (00:24:12)
                    • Medication, Longevity, and Statins (00:26:26)
                    • Meal Prep, Containers, and Italian Diet (00:29:01)
                    • Sugar, Diabetes, and Electric Food (00:30:47)
                    • Discipline, Regimen, and Sleep (00:35:51)
                    • Organic Food, Farming Practices, and Minerals (00:38:01)
                    • Detoxing, Chemical Exposure, and Testing (00:41:01)
                    • Doctors, Pharmaceuticals, and Personal Choice (00:42:58)
                    • Dental Health and Natural Remedies (00:43:52)
                    
                    Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                    • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                    • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                    • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                    • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                    • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                    • Follow on Twitter: https://twitter.com/RResultsBiz
                    • Visit the Website: https://remarkableresults.biz/
                    • Join our Insider List: https://remarkableresults.biz/insider
                    • All books mentioned on our podcasts: https://remarkableresults.biz/books
                    • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                    • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                    • Special episode collections: https://remarkableresults.biz/collections
                    • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                    • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                    • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                    • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                    • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                    • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                    • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                    
                            ]]>811a985b-7636-438f-8a49-c332ecfd66b0Tue, 08 Jul 2025 00:15:00 -050051:28falsefull10471047Talk It Out: Fixing Broken Communication in Your Auto Repair Shop [E215] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    To listen to more episodes, make sure and go over to iTunes and or Spotify.

                    Don't forget to rate and review us!

                    In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching dives deep into the essential topic of communication within auto repair shops, offering a wealth of practical strategies that shop owners and their teams can implement right away. Chris emphasizes that effective, transparent communication among technicians, service advisors, owners, and customers is the cornerstone of a successful auto repair business. He explains how fostering open dialogue not only streamlines workflow and reduces costly errors, but also leads to higher shop performance, increased revenue, and stronger relationships built on trust.

                    
                    

                    Throughout the episode, Chris shares a variety of actionable tips designed to address common communication challenges faced by auto repair shops. He highlights the importance of holding daily huddles to keep everyone on the same page, maintaining thorough and accurate documentation to ensure nothing falls through the cracks, and proactively educating customers about their vehicle needs to prevent misunderstandings and avoid lost sales opportunities. Chris also discusses how empowering staff to ask questions and clarify information can create a more collaborative and supportive work environment.

                    
                    

                    Sponsored by Shop Marketing Pros, this episode is packed with valuable insights and real-world examples that demonstrate the tangible benefits of improving communication at every level of your shop. Whether you’re looking to strengthen your team, enhance customer satisfaction, or drive business growth, Chris’s expert advice provides a clear roadmap for achieving your goals through better communication. Don’t miss this must-listen episode if you’re ready to take your shop’s performance and customer relationships to the next level.

                    
                    

                    ​Introduction and Sponsor Message (00:00:07) Chris Cotton introduces the podcast, outlines its purpose, and highlights the episode sponsor, Shop Marketing Pros.

                    
                    

                    Series Recap and Episode Topic Introduction (00:01:18) Recaps previous episodes and introduces the focus on fixing broken communication in auto repair shops.

                    
                    

                    The Impact of Poor Communication (00:02:32) Explains how poor communication affects shop performance, KPIs, and overall business success.

                    
                    

                    Communication and Average Repair Order Example (00:03:35) Illustrates how unclear communication leads to lost sales and missed opportunities using repair order scenarios.

                    
                    

                    Technician Documentation Issues (00:04:40) Discusses vague technician notes and the importance of clear, detailed documentation and photos.

                    
                    

                    Advisor-Customer Communication Breakdown (00:05:56) Explains how lack of urgency and explanation from advisors can result in customer distrust and missed repairs.

                    
                    

                    Importance of Written Records (00:07:01) Stresses the need for written documentation of recommendations and declined services for accountability.

                    
                    

                    Where Communication Breaks Down (00:08:02) Identifies key breakdowns: tech-to-advisor, advisor-to-customer, and owner-to-team communication.

                    
                    

                    Advisor to Customer: Educate, Don’t Sell (00:09:21) Advises on educating customers with clear explanations, analogies, and visuals instead of technical jargon.

                    
                    

                    Owner to Team: Setting Expectations (00:10:25) Highlights the owner’s role in setting clear expectations and maintaining regular, positive communication.

                    
                    

                    Daily Huddles and DVI Protocols (00:11:26) Recommends daily team meetings and standardized digital vehicle inspection (DVI) processes for clarity.

                    
                    

                    Feedback Loops and Weekly Meetings (00:12:36) Suggests using feedback loops and weekly meetings to reinforce communication, review KPIs, and coach staff.

                    
                    

                    The Value of Communication as a Business Tool (00:13:42) Emphasizes that communication is a critical business tool, not just a soft skill, and outlines its benefits.

                    
                    

                    Call to Action and Closing Remarks (00:14:48) Encourages listeners to seek help with communication systems, thanks the sponsor, and closes the episode.

                    
                    

                    Sign-off (00:15:43) Chris Cotton signs off and wishes listeners a great day.

                    chris autofixsos.com

                     Phone: 940.400.1008

                     www.autoshopcoaching.com

                    Connect with Chris:

                    AutoFix-Auto Shop Coaching

                    www.autoshopcoaching.com

                    www.aftermarketradionetwork.com

                    940-400-1008

                    
                    

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    YouTube: https://bit.ly/3ClX0ae

                    Email Chris: chris@autofixsos.com

                    The Aftermarket Radio Network

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    To listen to more episodes, make sure and go over to iTunes and or Spotify.

                    Don't forget to rate and review us!

                    In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching dives deep into the essential topic of communication within auto repair shops, offering a wealth of practical strategies that shop owners and their teams can implement right away. Chris emphasizes that effective, transparent communication among technicians, service advisors, owners, and customers is the cornerstone of a successful auto repair business. He explains how fostering open dialogue not only streamlines workflow and reduces costly errors, but also leads to higher shop performance, increased revenue, and stronger relationships built on trust.

                    
                    

                    Throughout the episode, Chris shares a variety of actionable tips designed to address common communication challenges faced by auto repair shops. He highlights the importance of holding daily huddles to keep everyone on the same page, maintaining thorough and accurate documentation to ensure nothing falls through the cracks, and proactively educating customers about their vehicle needs to prevent misunderstandings and avoid lost sales opportunities. Chris also discusses how empowering staff to ask questions and clarify information can create a more collaborative and supportive work environment.

                    
                    

                    Sponsored by Shop Marketing Pros, this episode is packed with valuable insights and real-world examples that demonstrate the tangible benefits of improving communication at every level of your shop. Whether you’re looking to strengthen your team, enhance customer satisfaction, or drive business growth, Chris’s expert advice provides a clear roadmap for achieving your goals through better communication. Don’t miss this must-listen episode if you’re ready to take your shop’s performance and customer relationships to the next level.

                    
                    

                    ​Introduction and Sponsor Message (00:00:07) Chris Cotton introduces the podcast, outlines its purpose, and highlights the episode sponsor, Shop Marketing Pros.

                    
                    

                    Series Recap and Episode Topic Introduction (00:01:18) Recaps previous episodes and introduces the focus on fixing broken communication in auto repair shops.

                    
                    

                    The Impact of Poor Communication (00:02:32) Explains how poor communication affects shop performance, KPIs, and overall business success.

                    
                    

                    Communication and Average Repair Order Example (00:03:35) Illustrates how unclear communication leads to lost sales and missed opportunities using repair order scenarios.

                    
                    

                    Technician Documentation Issues (00:04:40) Discusses vague technician notes and the importance of clear, detailed documentation and photos.

                    
                    

                    Advisor-Customer Communication Breakdown (00:05:56) Explains how lack of urgency and explanation from advisors can result in customer distrust and missed repairs.

                    
                    

                    Importance of Written Records (00:07:01) Stresses the need for written documentation of recommendations and declined services for accountability.

                    
                    

                    Where Communication Breaks Down (00:08:02) Identifies key breakdowns: tech-to-advisor, advisor-to-customer, and owner-to-team communication.

                    
                    

                    Advisor to Customer: Educate, Don’t Sell (00:09:21) Advises on educating customers with clear explanations, analogies, and visuals instead of technical jargon.

                    
                    

                    Owner to Team: Setting Expectations (00:10:25) Highlights the owner’s role in setting clear expectations and maintaining regular, positive communication.

                    
                    

                    Daily Huddles and DVI Protocols (00:11:26) Recommends daily team meetings and standardized digital vehicle inspection (DVI) processes for clarity.

                    
                    

                    Feedback Loops and Weekly Meetings (00:12:36) Suggests using feedback loops and weekly meetings to reinforce communication, review KPIs, and coach staff.

                    
                    

                    The Value of Communication as a Business Tool (00:13:42) Emphasizes that communication is a critical business tool, not just a soft skill, and outlines its benefits.

                    
                    

                    Call to Action and Closing Remarks (00:14:48) Encourages listeners to seek help with communication systems, thanks the sponsor, and closes the episode.

                    
                    

                    Sign-off (00:15:43) Chris Cotton signs off and wishes listeners a great day.

                    chris autofixsos.com

                     Phone: 940.400.1008

                     www.autoshopcoaching.com

                    Connect with Chris:

                    AutoFix-Auto Shop Coaching

                    www.autoshopcoaching.com

                    www.aftermarketradionetwork.com

                    940-400-1008

                    
                    

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    YouTube: https://bit.ly/3ClX0ae

                    Email Chris: chris@autofixsos.com

                    The Aftermarket Radio Network

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                    
                    

                    #autofixautoshopcoaching

                     #autofixbeautofixing #autoshopprofits #autoshopprofit 

                    #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                    #autorepairshopcoaching #autorepairshopconsulting 

                    #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                    #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                    #autofix #shopmarketingpros #autofixautoshopcoachingbook

                    ]]>edcbc23d-d1fb-4c9a-905d-2ce2ebeaf446Mon, 07 Jul 2025 00:15:00 -050014:20falsebonusMillennial Stats [E050] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound

                    Watch Full Video Episode

                    In our Episode today -

                    We’re discussing some current millennial insights.

                    Yep.  Everyone’s favorite generation to reference is now well into their 40’s and comprises a significant portion of the job market today.

                    While on the surface - the aftermarket (and everyone else) appeared to struggle to connect with this generation - millennials are now shaping the aftermarket.

                    Our panel today is pure 100% Millennial -featuring our host Craig O’Neill, who welcomes Kent Bullard, Chief Operations Officer at the Institute for Automotive Excellence and Sara Fraser VP of Business Development Auto Ignite Management.  The trio will be discussing compelling statistics related to the generation born between 1981 and 1996 and provide outstanding takeaways for managers, owners, and employees to better understand and engage this vital part of your workforce and client base.

                    Wanted! Speak Up Listeners, please add your input in the survey crafted by Kent Bullard:

                    Participate Here:  Millennial Insight Survey: Customers, Careers & Culture in Auto Repair

                    Participants will benefit by receiving updates on the results at the conclusion of the survey August 1, 2025.

                    Listen in as Craig converses on the following stats with Sara and Kent, and you will learn many practical things to improve interactions and get better engagement with your (now middle aged) colleagues and clients!

                    83%

                    The number of millennials that will perform DIY (Do it yourself) research before taking to a shop that will DIFM (Do it for me).

                    84%

                    Of millennials say reviews of a business matter:  In  terms of doing business with them and in terms of joining that business as a staff member.

                    73%

                    Indicating they found a job on some form of social media.

                    66%

                    Of millennials showing preference for “flat teams” with constant engagement.  In other words - they dislike convoluted hierarchy structures that silo teams.

                    71%

                    Is the number stating they consistent performance reviews.

                    Sara discusses having “stay” interviews.

                    75%

                    State a preference for weekends off.  (How is this not 100%?)

                    Kent and Sara elaborate on a few cases where shops have moved to 4 day work weeks.

                    33%

                    State that their work lives do not measure up to the corporate image.  In other words, one third are indicating that the way the business is projected is not how it is performing.

                    Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                    The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                    AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                    Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                    In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                    Contact Information

                    • Email Craig O'Neill: speakup@craigoneill.net
                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                    
                    

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                    ]]>Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound

                    Watch Full Video Episode

                    In our Episode today -

                    We’re discussing some current millennial insights.

                    Yep.  Everyone’s favorite generation to reference is now well into their 40’s and comprises a significant portion of the job market today.

                    While on the surface - the aftermarket (and everyone else) appeared to struggle to connect with this generation - millennials are now shaping the aftermarket.

                    Our panel today is pure 100% Millennial -featuring our host Craig O’Neill, who welcomes Kent Bullard, Chief Operations Officer at the Institute for Automotive Excellence and Sara Fraser VP of Business Development Auto Ignite Management.  The trio will be discussing compelling statistics related to the generation born between 1981 and 1996 and provide outstanding takeaways for managers, owners, and employees to better understand and engage this vital part of your workforce and client base.

                    Wanted! Speak Up Listeners, please add your input in the survey crafted by Kent Bullard:

                    Participate Here:  Millennial Insight Survey: Customers, Careers & Culture in Auto Repair

                    Participants will benefit by receiving updates on the results at the conclusion of the survey August 1, 2025.

                    Listen in as Craig converses on the following stats with Sara and Kent, and you will learn many practical things to improve interactions and get better engagement with your (now middle aged) colleagues and clients!

                    83%

                    The number of millennials that will perform DIY (Do it yourself) research before taking to a shop that will DIFM (Do it for me).

                    84%

                    Of millennials say reviews of a business matter:  In  terms of doing business with them and in terms of joining that business as a staff member.

                    73%

                    Indicating they found a job on some form of social media.

                    66%

                    Of millennials showing preference for “flat teams” with constant engagement.  In other words - they dislike convoluted hierarchy structures that silo teams.

                    71%

                    Is the number stating they consistent performance reviews.

                    Sara discusses having “stay” interviews.

                    75%

                    State a preference for weekends off.  (How is this not 100%?)

                    Kent and Sara elaborate on a few cases where shops have moved to 4 day work weeks.

                    33%

                    State that their work lives do not measure up to the corporate image.  In other words, one third are indicating that the way the business is projected is not how it is performing.

                    Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                    The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                    AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                    Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                    In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                    Contact Information

                    • Email Craig O'Neill: speakup@craigoneill.net
                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                    
                    

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                    ]]>a1e8a311-dafd-4f46-994f-ddace8c24d79Mon, 07 Jul 2025 00:15:00 -050051:25falsebonusMastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]Thanks to our Partners, NAPA TRACS, and Today's Class

                    Explore the concept of “active delivery” in automotive customer service, an intentional and consistent approach to communication that spans the entire customer journey, from the initial contact to the final vehicle handoff. The discussion highlights how thoughtful interactions can create a powerful and lasting impression, especially in the closing moments.

                    Discover how clear communication, genuine rapport-building, and proactive expectation setting help cultivate trust and long-term loyalty. More than just completing a transaction, active delivery is positioned as a key driver of customer satisfaction, repeat business, and word-of-mouth referrals, making it essential for shops focused on sustainable success.

                    Carlo Sabucco, Sil’s Complete Auto Care Centre, Ontario, Carlo’s previous episodes HERE.

                    Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

                    Show Notes:

                    • Watch Full Video Episode
                    • Introduction (00:00:00)
                    • The Importance of Active Delivery (00:02:31)
                    • Setting Relationship Expectations from the Start (00:04:10)
                    • Systematizing Customer Interactions (00:07:14)
                    • Building Rapport and Mirroring Customers (00:09:18)
                    • Consistency Across All Touchpoints (00:12:47)
                    • Managing Digital and In-Person Experiences (00:22:34)
                    • Using Tools to Support Consistency (00:25:25)
                    • Adding Human Touch to Digital Interactions (00:26:58)
                    • Explaining Value and Quality Control (00:28:07)
                    • Never End on the Dollar Amount (00:32:23)
                    • Training New Staff in Active Delivery (00:33:29)
                    • Evaluating and Developing Staff (00:35:05)
                    • Differentiating Your Shop & Consistent Messaging (00:36:50)
                    • Love, Grace, and Emotional Connection (00:37:27)
                    • Valuing Your Team and Business (00:41:00)
                    • Building Trust and Referrals Over Time (00:43:36)
                    • Communication Styles and Personalization (00:44:36)
                    
                    Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                    • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                    • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                    • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                    • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                    • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                    • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                    • Follow on X: https://twitter.com/RResultsBiz
                    • Visit the Website: https://remarkableresults.biz/
                    • Join our Insider List: https://remarkableresults.biz/insider
                    • All books mentioned on our podcasts: https://remarkableresults.biz/books
                    • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                    • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                    • Special episode collections: https://remarkableresults.biz/collections
                    • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                    • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                    • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                    • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                    • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                    • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                    • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                    ...]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                    Explore the concept of “active delivery” in automotive customer service, an intentional and consistent approach to communication that spans the entire customer journey, from the initial contact to the final vehicle handoff. The discussion highlights how thoughtful interactions can create a powerful and lasting impression, especially in the closing moments.

                    Discover how clear communication, genuine rapport-building, and proactive expectation setting help cultivate trust and long-term loyalty. More than just completing a transaction, active delivery is positioned as a key driver of customer satisfaction, repeat business, and word-of-mouth referrals, making it essential for shops focused on sustainable success.

                    Carlo Sabucco, Sil’s Complete Auto Care Centre, Ontario, Carlo’s previous episodes HERE.

                    Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

                    Show Notes:

                    • Watch Full Video Episode
                    • Introduction (00:00:00)
                    • The Importance of Active Delivery (00:02:31)
                    • Setting Relationship Expectations from the Start (00:04:10)
                    • Systematizing Customer Interactions (00:07:14)
                    • Building Rapport and Mirroring Customers (00:09:18)
                    • Consistency Across All Touchpoints (00:12:47)
                    • Managing Digital and In-Person Experiences (00:22:34)
                    • Using Tools to Support Consistency (00:25:25)
                    • Adding Human Touch to Digital Interactions (00:26:58)
                    • Explaining Value and Quality Control (00:28:07)
                    • Never End on the Dollar Amount (00:32:23)
                    • Training New Staff in Active Delivery (00:33:29)
                    • Evaluating and Developing Staff (00:35:05)
                    • Differentiating Your Shop & Consistent Messaging (00:36:50)
                    • Love, Grace, and Emotional Connection (00:37:27)
                    • Valuing Your Team and Business (00:41:00)
                    • Building Trust and Referrals Over Time (00:43:36)
                    • Communication Styles and Personalization (00:44:36)
                    
                    Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                    • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                    • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                    • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                    • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                    • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                    • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                    • Follow on X: https://twitter.com/RResultsBiz
                    • Visit the Website: https://remarkableresults.biz/
                    • Join our Insider List: https://remarkableresults.biz/insider
                    • All books mentioned on our podcasts: https://remarkableresults.biz/books
                    • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                    • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                    • Special episode collections: https://remarkableresults.biz/collections
                    • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                    • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                    • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                    • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                    • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                    • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                    • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                    • 
                    • 
                    • 
                    • 
                    
                    ]]>b0ad7935-7423-44dc-9074-14ba89096265Fri, 04 Jul 2025 14:15:00 -050048:29falsefull4404402025 Benchmark Report Part 3 [E177] - Business By The NumbersThanks to our partner Promotive

                    In this final episode of our Benchmark Report series, Hunt Demarest, CPA with Paar Melis and Associates, uncovers what truly separates the top shops from the rest—productivity, profit margins, and owner involvement.

                    Key takeaways:

                    • Top-performing shops average 55%+ productivity, while bottom-tier shops hover around 41%.
                    • That 15-point gap translates to $13,000 more sales per technician and $12,000 more sales per bay monthly.
                    • Top shops also average $800 per repair order, compared to $575 for the bottom tier.
                    • Their labor gross profit margin is roughly 70% vs. 50% for lower performers.
                    • Productivity isn’t just tech speed—it’s team, processes, bay usage, and daily consistency.
                    • Download your free 2024 Automotive Industry Benchmark Report: https://info.paarmelis.com/2024-automotive-industry-benchmark-report
                    • 2025 Benchmark Report Part 1: Biggest Changes, Key KPI's and Trends [E175]: https://huntdemarest.captivate.fm/episode/2025-benchmark-report-biggest-changes-key-kpis-and-trends-e175
                    • 2025 Benchmark Report Part 2 [E176]: https://huntdemarest.captivate.fm/episode/2025-benchmark-part-2-e176
                    
                    

                    Thanks to our partner Promotive

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Text Paar Melis @ 301-307-5413

                    Download a Copy of My Books Here:

                    • Wrenches to Write-Offs
                    • Your Perfect Shop 
                    
                    

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                    Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                    ]]>Thanks to our partner Promotive

                    In this final episode of our Benchmark Report series, Hunt Demarest, CPA with Paar Melis and Associates, uncovers what truly separates the top shops from the rest—productivity, profit margins, and owner involvement.

                    Key takeaways:

                    • Top-performing shops average 55%+ productivity, while bottom-tier shops hover around 41%.
                    • That 15-point gap translates to $13,000 more sales per technician and $12,000 more sales per bay monthly.
                    • Top shops also average $800 per repair order, compared to $575 for the bottom tier.
                    • Their labor gross profit margin is roughly 70% vs. 50% for lower performers.
                    • Productivity isn’t just tech speed—it’s team, processes, bay usage, and daily consistency.
                    • Download your free 2024 Automotive Industry Benchmark Report: https://info.paarmelis.com/2024-automotive-industry-benchmark-report
                    • 2025 Benchmark Report Part 1: Biggest Changes, Key KPI's and Trends [E175]: https://huntdemarest.captivate.fm/episode/2025-benchmark-report-biggest-changes-key-kpis-and-trends-e175
                    • 2025 Benchmark Report Part 2 [E176]: https://huntdemarest.captivate.fm/episode/2025-benchmark-part-2-e176
                    
                    

                    Thanks to our partner Promotive

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Text Paar Melis @ 301-307-5413

                    Download a Copy of My Books Here:

                    • Wrenches to Write-Offs
                    • Your Perfect Shop 
                    
                    

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                    Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                    ]]>d1737b92-1ba2-4ee4-b940-942968b7d12aThu, 03 Jul 2025 00:15:00 -050020:19falsebonusWhy Do We Really Use EGR? [E191] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training

                    In this technical deep-dive, Matt Fanslow tackles the misconceptions surrounding Exhaust Gas Recirculation (EGR) in modern engines. Far from just a NOx-reduction tool, EGR plays a critical role in thermal efficiency, throttling losses, and combustion control. Matt dismantles common myths (like "lean burns hotter") and explains why engineers use EGR—even as technology evolves.

                    Key Topics Covered

                    EGR’s Real Purpose

                    • Beyond NOx reduction: How inert exhaust gases slow flame fronts, improve thermal efficiency, and reduce throttling losses.
                    • Why lean air/fuel ratios don’t burn hotter—but can still cook exhaust valves.
                    
                    

                    Throttling Losses & Efficiency

                    • How EGR allows wider throttle openings, reducing engine workload and boosting fuel economy.
                    • The link between EGR, Atkinson/Miller cycles, and extended combustion push.
                    
                    

                    Internal EGR & Valve Timing

                    • Modern engines use cam phasing to trap exhaust gases, creating insulating "pockets" that reduce heat loss to cylinder walls.
                    • SAE paper highlights: HCCI engines, controlled auto-ignition, and residual gas effects.
                    
                    

                    Why This Matters for Technicians

                    • Understanding EGR helps diagnose drivability issues, software updates, and emission failures.
                    • Matt’s rabbit-hole warning: Complexity is growing, but so are diagnostic opportunities.
                    
                    

                    Notable Quotes

                    • "Lean air/fuel ratios burn longer, not hotter—that’s why exhaust valves fry."
                    • "EGR isn’t just about emissions; it’s about making the engine work smarter, not harder."
                    • "The more you know why engineers do something, the better you’ll diagnose it."
                    
                    

                    Resources & References

                    • SAE Papers (Available at sae.org):
                    • Lean Burn SI Engines: NOx Control via Air/Fuel Ratio Modulation (2017)
                    • Impact of Valve Timing on Cold Start Emissions in GDI Engines (2019)
                    • Effects of Valve Timing on Residual Gas, Combustion, and Heat Transfer (2009)
                    
                    

                    Thanks to our Partner, NAPA Autotech Training

                    NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                    Contact Information

                    • Email Matt: mattfanslowpodcast@gmail.com
                    • Diagnosing the Aftermarket A - Z YouTube Channel
                    • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                    
                    

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                    ]]>Thanks to our Partner, NAPA Autotech Training

                    In this technical deep-dive, Matt Fanslow tackles the misconceptions surrounding Exhaust Gas Recirculation (EGR) in modern engines. Far from just a NOx-reduction tool, EGR plays a critical role in thermal efficiency, throttling losses, and combustion control. Matt dismantles common myths (like "lean burns hotter") and explains why engineers use EGR—even as technology evolves.

                    Key Topics Covered

                    EGR’s Real Purpose

                    • Beyond NOx reduction: How inert exhaust gases slow flame fronts, improve thermal efficiency, and reduce throttling losses.
                    • Why lean air/fuel ratios don’t burn hotter—but can still cook exhaust valves.
                    
                    

                    Throttling Losses & Efficiency

                    • How EGR allows wider throttle openings, reducing engine workload and boosting fuel economy.
                    • The link between EGR, Atkinson/Miller cycles, and extended combustion push.
                    
                    

                    Internal EGR & Valve Timing

                    • Modern engines use cam phasing to trap exhaust gases, creating insulating "pockets" that reduce heat loss to cylinder walls.
                    • SAE paper highlights: HCCI engines, controlled auto-ignition, and residual gas effects.
                    
                    

                    Why This Matters for Technicians

                    • Understanding EGR helps diagnose drivability issues, software updates, and emission failures.
                    • Matt’s rabbit-hole warning: Complexity is growing, but so are diagnostic opportunities.
                    
                    

                    Notable Quotes

                    • "Lean air/fuel ratios burn longer, not hotter—that’s why exhaust valves fry."
                    • "EGR isn’t just about emissions; it’s about making the engine work smarter, not harder."
                    • "The more you know why engineers do something, the better you’ll diagnose it."
                    
                    

                    Resources & References

                    • SAE Papers (Available at sae.org):
                    • Lean Burn SI Engines: NOx Control via Air/Fuel Ratio Modulation (2017)
                    • Impact of Valve Timing on Cold Start Emissions in GDI Engines (2019)
                    • Effects of Valve Timing on Residual Gas, Combustion, and Heat Transfer (2009)
                    
                    

                    Thanks to our Partner, NAPA Autotech Training

                    NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                    Contact Information

                    • Email Matt: mattfanslowpodcast@gmail.com
                    • Diagnosing the Aftermarket A - Z YouTube Channel
                    • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                    
                    

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                    ]]>bae809c5-c7fa-4e0c-974f-a48ffaae7ae2Wed, 02 Jul 2025 00:15:00 -050020:58falsebonusThere's No Such Thing As A Price Shopper [E159] - The Auto Repair Marketing PodcastThanks to our Partners, App Fueled and Shop Boss

                    When car count dips and phones go quiet, the first call most shop owners make is to their marketing company. But what if the issue isn’t the marketing at all?

                    In this episode, I sit down with Stan Stokes, creator of GuestX, to talk about a problem every shop owner faces but most misunderstand figuring out why leads aren’t turning into customers. Stan’s been deep in the world of marketing and operations for nearly two decades, and he’s built a tool that shines a light on what’s really happening between the phone ringing and a car showing up in your bay.

                    We’ll dig into topics like lead quality vs. lead conversion, how your service advisors might be unknowingly costing you business, the difference between perceived and actual appointments, and why the phrase “price shopper” might be more excuse than reality.

                    This episode isn’t about assigning blame. It’s about owning your process, getting real insight, and making the moves that will fill your bays with the right cars and the right customers.

                    Thanks to our Partners, App Fueled and Shop Boss

                    This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                    Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.com

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Guestx.com 

                    Show Notes with Timestamps

                    • Introduction and Sponsor Acknowledgements (00:00:01) Brian introduces the podcast, guest Stan Stokes, and thanks the sponsors.
                    • Stan’s Marketing Background and Industry Evolution (00:02:12) Stan shares his marketing experience, the shift from traditional to digital, and the importance of operationalizing data.
                    • Marketing vs. Operations: Who’s Responsible for Slowdowns? (00:04:19) Discussion about the misconception that marketing is always to blame when business slows down.
                    • Defining Leads and Conversion Rates (00:08:21) Stan explains the need to redefine "lead," discusses lead-to-customer conversion rates, and the importance of classifying calls.
                    • Consumer Behavior and the Myth of Price Shoppers (00:16:42) Explores why callers ask about price, the reality of “price shoppers,” and how service advisors should handle these calls.
                    • Common Service Advisor Mistakes on Calls (00:20:02) Analysis of patterns and mistakes service advisors make that cause shops to lose opportunities.
                    • Traits of Top Performing Service Advisors (00:27:24) Discussion on inherent and learned traits, comfort with conflict, and what motivates high performers.
                    • Right Person, Right Seat: Importance of Fit (00:37:24) The necessity of having the right people in the right roles and taking action when someone is a poor fit.
                    • Measuring and Improving Performance with Guest X (00:40:36) How Guest X helps shop owners measure booking rates, arrival rates, and process compliance.
                    • Daily Notifications and Actionable Insights (00:45:09) Description of the daily report Guest X sends, enabling proactive follow-up and process improvement.
                    • Perceived vs. Actual Appointments (00:48:25) The difference between real and “perceived” appointments, and why clear commitments matter.
                    • Controlling the Conversation and Listening Skills (00:54:18) Tips for service advisors on leading calls, scheduling precisely, and the importance of listening to understand.
                    • Summary and Closing Thoughts (00:56:47) Final takeaways: measuring output, effort, and potential; how to contact Stan and learn more about Guest X.
                    
                    

                    How To Get In Touch

                    Join The Auto Repair Marketing Mastermind Group on Facebook

                    Meet The Pros

                    Follow SMP on Facebook

                    Follow SMP on Instagram

                    Get The Ultimate Guide to Auto Repair Shop Marketing Book

                    Email Us Podcast Questions or Topics 

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                    ]]>Thanks to our Partners, App Fueled and Shop Boss

                    When car count dips and phones go quiet, the first call most shop owners make is to their marketing company. But what if the issue isn’t the marketing at all?

                    In this episode, I sit down with Stan Stokes, creator of GuestX, to talk about a problem every shop owner faces but most misunderstand figuring out why leads aren’t turning into customers. Stan’s been deep in the world of marketing and operations for nearly two decades, and he’s built a tool that shines a light on what’s really happening between the phone ringing and a car showing up in your bay.

                    We’ll dig into topics like lead quality vs. lead conversion, how your service advisors might be unknowingly costing you business, the difference between perceived and actual appointments, and why the phrase “price shopper” might be more excuse than reality.

                    This episode isn’t about assigning blame. It’s about owning your process, getting real insight, and making the moves that will fill your bays with the right cars and the right customers.

                    Thanks to our Partners, App Fueled and Shop Boss

                    This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                    Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.com

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Guestx.com 

                    Show Notes with Timestamps

                    • Introduction and Sponsor Acknowledgements (00:00:01) Brian introduces the podcast, guest Stan Stokes, and thanks the sponsors.
                    • Stan’s Marketing Background and Industry Evolution (00:02:12) Stan shares his marketing experience, the shift from traditional to digital, and the importance of operationalizing data.
                    • Marketing vs. Operations: Who’s Responsible for Slowdowns? (00:04:19) Discussion about the misconception that marketing is always to blame when business slows down.
                    • Defining Leads and Conversion Rates (00:08:21) Stan explains the need to redefine "lead," discusses lead-to-customer conversion rates, and the importance of classifying calls.
                    • Consumer Behavior and the Myth of Price Shoppers (00:16:42) Explores why callers ask about price, the reality of “price shoppers,” and how service advisors should handle these calls.
                    • Common Service Advisor Mistakes on Calls (00:20:02) Analysis of patterns and mistakes service advisors make that cause shops to lose opportunities.
                    • Traits of Top Performing Service Advisors (00:27:24) Discussion on inherent and learned traits, comfort with conflict, and what motivates high performers.
                    • Right Person, Right Seat: Importance of Fit (00:37:24) The necessity of having the right people in the right roles and taking action when someone is a poor fit.
                    • Measuring and Improving Performance with Guest X (00:40:36) How Guest X helps shop owners measure booking rates, arrival rates, and process compliance.
                    • Daily Notifications and Actionable Insights (00:45:09) Description of the daily report Guest X sends, enabling proactive follow-up and process improvement.
                    • Perceived vs. Actual Appointments (00:48:25) The difference between real and “perceived” appointments, and why clear commitments matter.
                    • Controlling the Conversation and Listening Skills (00:54:18) Tips for service advisors on leading calls, scheduling precisely, and the importance of listening to understand.
                    • Summary and Closing Thoughts (00:56:47) Final takeaways: measuring output, effort, and potential; how to contact Stan and learn more about Guest X.
                    
                    

                    How To Get In Touch

                    Join The Auto Repair Marketing Mastermind Group on Facebook

                    Meet The Pros

                    Follow SMP on Facebook

                    Follow SMP on Instagram

                    Get The Ultimate Guide to Auto Repair Shop Marketing Book

                    Email Us Podcast Questions or Topics 

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                    ]]>2c943020-adc1-49e7-ac46-0229bb449c5dWed, 02 Jul 2025 00:15:00 -050059:16falsebonusHow to Grow Your Shop Without Losing Control [RR 1046]Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                    This episode dives into the real challenges of scaling an automotive business. Shiju Thomas unpacks what it takes to grow successfully, especially beyond two locations, including stepping out of daily operations and focusing on leadership development, building a strong management team, and sustaining a consistent, positive culture. He emphasizes that growth should be driven by a desire to develop people, not just profits. It’s a must-listen for shop owners reflecting on why they want to grow and how to do it with purpose, clarity, and long term success in mind.

                    Show Notes
                    • Watch Full Video Episode
                    • Introduction (00:00:00)
                    • Shop Branding Philosophy (00:01:09)
                    • Challenges of Scaling and Maintaining High Standards (00:03:23)
                    • Leadership Development and Delegation (00:04:39)
                    • Letting Managers Take Ownership (00:06:45)
                    • The Critical Role of People and Culture (00:07:53)
                    • Defining and Evolving Company Culture (00:09:48)
                    • Merging Cultures in Acquisitions (00:11:23)
                    • Choosing Not to Scale: Lifestyle Choices (00:15:45)
                    • Motivations for Growth and Professional Development (00:16:33)
                    • The “Why” Behind Shop Ownership (00:18:50)
                    • Altruistic Motivations Among Multi-Shop Owners (00:20:26)
                    • Branding and Reputation Management (00:22:05)
                    • Always Be Recruiting (ABR) (00:24:26)
                    • Balancing Owner Presence Across Multiple Shops (00:27:03)
                    • Lessons from Opening Additional Stores (00:29:09)
                    • Scaling Requires a Team, Not Lone Wolves (00:30:54)
                    • Are You Ready to Scale? Key Questions (00:31:52)
                    • Financial Readiness and Managerial KPIs (00:32:41)
                    • Developing Hungry, Humble, and Capable Managers (00:35:37)
                    
                    Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                    • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                    • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                    • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                    • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                    • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                    • Follow on Twitter: https://twitter.com/RResultsBiz
                    • Visit the Website: https://remarkableresults.biz/
                    • Join our Insider List: https://remarkableresults.biz/insider
                    • All books mentioned on our podcasts: https://remarkableresults.biz/books
                    • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                    • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                    • Special episode collections: https://remarkableresults.biz/collections
                    • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                    • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                    • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                    • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                    • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                    • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                    • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                    
                            ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                    This episode dives into the real challenges of scaling an automotive business. Shiju Thomas unpacks what it takes to grow successfully, especially beyond two locations, including stepping out of daily operations and focusing on leadership development, building a strong management team, and sustaining a consistent, positive culture. He emphasizes that growth should be driven by a desire to develop people, not just profits. It’s a must-listen for shop owners reflecting on why they want to grow and how to do it with purpose, clarity, and long term success in mind.

                    Show Notes
                    • Watch Full Video Episode
                    • Introduction (00:00:00)
                    • Shop Branding Philosophy (00:01:09)
                    • Challenges of Scaling and Maintaining High Standards (00:03:23)
                    • Leadership Development and Delegation (00:04:39)
                    • Letting Managers Take Ownership (00:06:45)
                    • The Critical Role of People and Culture (00:07:53)
                    • Defining and Evolving Company Culture (00:09:48)
                    • Merging Cultures in Acquisitions (00:11:23)
                    • Choosing Not to Scale: Lifestyle Choices (00:15:45)
                    • Motivations for Growth and Professional Development (00:16:33)
                    • The “Why” Behind Shop Ownership (00:18:50)
                    • Altruistic Motivations Among Multi-Shop Owners (00:20:26)
                    • Branding and Reputation Management (00:22:05)
                    • Always Be Recruiting (ABR) (00:24:26)
                    • Balancing Owner Presence Across Multiple Shops (00:27:03)
                    • Lessons from Opening Additional Stores (00:29:09)
                    • Scaling Requires a Team, Not Lone Wolves (00:30:54)
                    • Are You Ready to Scale? Key Questions (00:31:52)
                    • Financial Readiness and Managerial KPIs (00:32:41)
                    • Developing Hungry, Humble, and Capable Managers (00:35:37)
                    
                    Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                    • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                    • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                    • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                    • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                    • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                    • Follow on Twitter: https://twitter.com/RResultsBiz
                    • Visit the Website: https://remarkableresults.biz/
                    • Join our Insider List: https://remarkableresults.biz/insider
                    • All books mentioned on our podcasts: https://remarkableresults.biz/books
                    • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                    • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                    • Special episode collections: https://remarkableresults.biz/collections
                    • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                    • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                    • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                    • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                    • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                    • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                    • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                    
                            ]]>8292a939-f604-48b7-8bf3-ae4b390020a2Tue, 01 Jul 2025 00:15:00 -050038:48falsefull10461046Know Your Numbers: The KPIs That Make or Break Your Shop [E214] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    To listen to more episodes, make sure and go over to iTunes and or Spotify.

                    Don't forget to rate and review us!

                    In this episode, Chris Cotton from Auto Fix Auto Shop Coaching delves into how auto repair shop owners can significantly boost business performance by diligently tracking and analyzing key performance indicators (KPIs) such as average repair order value, labor efficiency, and customer satisfaction scores. Chris breaks down each KPI, explaining how monitoring these metrics provides valuable insights into shop operations, helps identify areas for improvement, and drives better business outcomes. He emphasizes the critical role of using accurate data to inform decision-making, set realistic goals, and foster a culture of continuous improvement within the shop.

                    Chris also explores the importance of effective marketing strategies in today’s competitive landscape. He shares practical tips for reaching new customers and retaining existing ones, highlighting the need for a strong online presence, positive reviews, and targeted advertising. To help shop owners maximize their marketing efforts, Chris recommends partnering with Shop Marketing Pros, a trusted agency known for helping auto repair businesses increase their visibility, attract more customers, and ultimately grow their revenue.

                    
                    

                    Throughout the episode, listeners receive actionable advice designed to empower shop owners to make informed choices, streamline workflow, and enhance overall profitability. Chris’s insights provide a roadmap for shop owners looking to leverage data, improve operational efficiency, and implement successful marketing tactics to achieve long-term business growth.

                    ​​Introduction and Sponsor Shoutout (00:00:10) Chris introduces himself, the podcast, and highlights Shop Marketing Pros’ impact on his shop’s marketing success.

                    Series Recap and Episode Focus (00:02:28) Recaps episode one’s vocabulary focus; introduces episode two’s deep dive into understanding and acting on KPIs.

                    Why KPIs Matter (00:03:36) Explains the importance of tracking KPIs, using analogies and real-life class experiences with shop owners.

                    Objective Truths and Team Context (00:05:46) Discusses how KPIs provide objective data, guide decision-making, and help teams understand their performance.

                    Essential KPIs Overview (00:06:47) Introduces the main KPIs to track, emphasizing their role in profitability and shop management.

                    Average Estimate (00:07:57) Explains the significance of average estimate as a measure of hidden sales potential and technician/advisor teamwork.

                    Average Repair Order (00:09:08) Covers the importance of average repair order, its relation to service types, and benchmarks for different shop types.

                    Labor Hours per Repair Order (00:10:10) Describes labor hours per repair order, its impact on efficiency, and target benchmarks for various shop categories.

                    Labor Gross Profit Margin (00:12:29) Highlights labor margin as the top profit driver, common pitfalls, and the importance of optimizing this KPI.

                    Parts Gross Profit Margin (00:13:39) Stresses the need to monitor parts margin, use matrix pricing, and avoid uniform markups.

                    Car Count (00:14:18) Discusses car count, the dangers of high volume with low repair order, and the need for balance.

                    Tech Efficiency and Productivity (00:15:02) Advises on tracking technician efficiency, sharing data with techs, and starting performance discussions early in the week.

                    Closing Ratio/Estimate Approval Rate (00:16:19) Explains closing ratio as an advisor accountability metric, how to track it, and what target percentages to aim for.

                    Common KPI Mistakes (00:17:36) Lists frequent mistakes: infrequent tracking, not knowing calculations, failing to act on data, and letting emotions override numbers.

                    Action Steps for KPI Success (00:18:34) Provides actionable steps: build a scorecard, choose top KPIs, assign ownership, set targets, gamify, and review regularly.

                    
                    

                    Conclusion and Final Sponsor Mention (00:21:35) Wraps up with a call to action, another sponsor shoutout, and encouragement to use KPIs for business growth.

                    
                    

                    Connect with Chris:

                    AutoFix-Auto Shop Coaching

                    www.autoshopcoaching.com

                    www.aftermarketradionetwork.com

                    940-400-1008

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    YouTube: https://bit.ly/3ClX0ae

                    Email Chris: chris@autofixsos.com

                    
                    

                    The Aftermarket Radio Network

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                    Speak Up! Effective Communication with Craig O'Neill: Develop...]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    To listen to more episodes, make sure and go over to iTunes and or Spotify.

                    Don't forget to rate and review us!

                    In this episode, Chris Cotton from Auto Fix Auto Shop Coaching delves into how auto repair shop owners can significantly boost business performance by diligently tracking and analyzing key performance indicators (KPIs) such as average repair order value, labor efficiency, and customer satisfaction scores. Chris breaks down each KPI, explaining how monitoring these metrics provides valuable insights into shop operations, helps identify areas for improvement, and drives better business outcomes. He emphasizes the critical role of using accurate data to inform decision-making, set realistic goals, and foster a culture of continuous improvement within the shop.

                    Chris also explores the importance of effective marketing strategies in today’s competitive landscape. He shares practical tips for reaching new customers and retaining existing ones, highlighting the need for a strong online presence, positive reviews, and targeted advertising. To help shop owners maximize their marketing efforts, Chris recommends partnering with Shop Marketing Pros, a trusted agency known for helping auto repair businesses increase their visibility, attract more customers, and ultimately grow their revenue.

                    
                    

                    Throughout the episode, listeners receive actionable advice designed to empower shop owners to make informed choices, streamline workflow, and enhance overall profitability. Chris’s insights provide a roadmap for shop owners looking to leverage data, improve operational efficiency, and implement successful marketing tactics to achieve long-term business growth.

                    ​​Introduction and Sponsor Shoutout (00:00:10) Chris introduces himself, the podcast, and highlights Shop Marketing Pros’ impact on his shop’s marketing success.

                    Series Recap and Episode Focus (00:02:28) Recaps episode one’s vocabulary focus; introduces episode two’s deep dive into understanding and acting on KPIs.

                    Why KPIs Matter (00:03:36) Explains the importance of tracking KPIs, using analogies and real-life class experiences with shop owners.

                    Objective Truths and Team Context (00:05:46) Discusses how KPIs provide objective data, guide decision-making, and help teams understand their performance.

                    Essential KPIs Overview (00:06:47) Introduces the main KPIs to track, emphasizing their role in profitability and shop management.

                    Average Estimate (00:07:57) Explains the significance of average estimate as a measure of hidden sales potential and technician/advisor teamwork.

                    Average Repair Order (00:09:08) Covers the importance of average repair order, its relation to service types, and benchmarks for different shop types.

                    Labor Hours per Repair Order (00:10:10) Describes labor hours per repair order, its impact on efficiency, and target benchmarks for various shop categories.

                    Labor Gross Profit Margin (00:12:29) Highlights labor margin as the top profit driver, common pitfalls, and the importance of optimizing this KPI.

                    Parts Gross Profit Margin (00:13:39) Stresses the need to monitor parts margin, use matrix pricing, and avoid uniform markups.

                    Car Count (00:14:18) Discusses car count, the dangers of high volume with low repair order, and the need for balance.

                    Tech Efficiency and Productivity (00:15:02) Advises on tracking technician efficiency, sharing data with techs, and starting performance discussions early in the week.

                    Closing Ratio/Estimate Approval Rate (00:16:19) Explains closing ratio as an advisor accountability metric, how to track it, and what target percentages to aim for.

                    Common KPI Mistakes (00:17:36) Lists frequent mistakes: infrequent tracking, not knowing calculations, failing to act on data, and letting emotions override numbers.

                    Action Steps for KPI Success (00:18:34) Provides actionable steps: build a scorecard, choose top KPIs, assign ownership, set targets, gamify, and review regularly.

                    
                    

                    Conclusion and Final Sponsor Mention (00:21:35) Wraps up with a call to action, another sponsor shoutout, and encouragement to use KPIs for business growth.

                    
                    

                    Connect with Chris:

                    AutoFix-Auto Shop Coaching

                    www.autoshopcoaching.com

                    www.aftermarketradionetwork.com

                    940-400-1008

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    YouTube: https://bit.ly/3ClX0ae

                    Email Chris: chris@autofixsos.com

                    
                    

                    The Aftermarket Radio Network

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                    ]]>8ff40ed1-d8c2-4622-b83b-1845910686e8Mon, 30 Jun 2025 00:15:00 -050019:27falsebonusUnplug, Immerse, and Reboot: Part 2 [E049] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                    Watch Full Video Episode

                    I want to discuss the benefits of the recent camping trip my wife I and enjoyed in Northern Michigan.

                    As our listeners well understand - we talk a lot about getting outside our comfort zones on this podcast - and while that is usually in the context of practicing our communication skills -

                    Today - the topic is more about stepping AWAY…

                    Part Deux:

                    Immerse:

                    In my reading I learned about a term called the “Three Day Effect” when reading Michael Easter’s - The Comfort Crisis. 

                    The idea refers to the benefits of spending at minimum - three days immersed in nature to reboot.

                    Goal 1 is important to achieve and goal 2 Immerse ourselves in nature were rooted in this quest to experience the “Three Day Effect’ ourselves.

                    In short - we’ve  done our research and learned that South Manitou Island is a really great spot to do all those things - but still have some access to basic needs if we require it.  With the exception of food - there is potable water and a bathroom available on the island near the ranger station.

                    Betsy and I hiked about a mile to the Bay area campgrounds, selected an amazing site where the forest meets the beach - and adjacent to one of the usable firepits.

                    The temps were cool.  Low 60’s High. the low 50’s overnight.

                    Our tent setup was great - our food container tight (to prevent chipmunks a.k.a. micro-bears) and our first day explorations were inspiring-  well over 10 miles of hiking - views were a bit limited from haze produced by the Canadian wildfires - but the air quality was good - so we were pleased and just marveled at the views we were treated to.  The island is visible from the mainland, but the views of the dunes are uniquely awesome when you are standing on them looking in on the island. 

                    I could mention the waist high poison Ivy - the mosquitoes - and the

                    Rather funny, but what I loved the most - was the challenge it was to find good down-and-dead wood for a fire.  I had only a Leatherman with a small saw.

                    We didn’t need a fire - as we carried a small stove and fuel - but we had resolved to go swimming in the lake… and that water, my friends… is cold.  We wanted some ‘heat’ insurance.

                    Day one - we decided against swimming - as we just didn’t anticipate how difficult it was to make a decent fire.

                    Day two - it was cloudy and cool - but not as much haze.  We put less pressure on ourselves for exploration but easily hiked over 8 miles - and this time found some really great branches for a fire that would last.  The last part of our hike consisted of carrying armfulls of branches and logs.

                    I mention this because this is when I really felt my mind stop tracking on ‘other’ things.  A simple - old as time task - like finding firewood on a remote island was … rewarding.

                    The reward was mostly manifest in the return of our resolve to plunge into the lake water.

                    The water temp is cold-plunge ready at this time of the year - low to mid 50’s (F)

                    That’s pretty cold on a breezy, cloudy day with the air temps in the low 60s…

                    But in we went!

                    I’ll be clear - we did NOT stay in the water long. 

                    Nonetheless - as we walked back to the campsite a few hundred feet away, we did not feel cold.  Just… really refreshed.  The air we had thought cold before - was no longer.

                    To keep a long story short - I’ll say that we enjoyed a great fire that night… but noted our food would run out if the weather became too rough overnight.

                    We had been told by the ranger on our arrival to return to the ferry dock early on our last day so that the boat doesn’t get damage due to an easterly current. (it bangs against the dock). 

                    That night - it rained - not hard - but it was cool, windy, and steady drizzle. 

                    The morning was damp - chilly - and our food supply was dwindling to a point that if the ferry couldn’t return today - it’d be a bit of a bummer!

                    Fortunately - the ferry arrived - and we made our way back to the mainland where we enjoyed a stay at an old hotel - and a few great meals.

                    In summary:

                    The Three Day Effect - it WORKS.

                    While re-engaging on that particular weekend was disappointing with sad news in the world - and other variables - we are already looking forward to our next adventure and encourage anyone who needs a break to do so - in nature - unplugged!

                    Link to Scarcity Brain by Michael Easter

                    https://a.co/d/ad2Xv7h

                    Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                    The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                    AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                    AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                    Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                    In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                    Contact Information

                    • Email Craig O'Neill: speakup@craigoneill.net
                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                    
                    

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                    ]]>Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                    Watch Full Video Episode

                    I want to discuss the benefits of the recent camping trip my wife I and enjoyed in Northern Michigan.

                    As our listeners well understand - we talk a lot about getting outside our comfort zones on this podcast - and while that is usually in the context of practicing our communication skills -

                    Today - the topic is more about stepping AWAY…

                    Part Deux:

                    Immerse:

                    In my reading I learned about a term called the “Three Day Effect” when reading Michael Easter’s - The Comfort Crisis. 

                    The idea refers to the benefits of spending at minimum - three days immersed in nature to reboot.

                    Goal 1 is important to achieve and goal 2 Immerse ourselves in nature were rooted in this quest to experience the “Three Day Effect’ ourselves.

                    In short - we’ve  done our research and learned that South Manitou Island is a really great spot to do all those things - but still have some access to basic needs if we require it.  With the exception of food - there is potable water and a bathroom available on the island near the ranger station.

                    Betsy and I hiked about a mile to the Bay area campgrounds, selected an amazing site where the forest meets the beach - and adjacent to one of the usable firepits.

                    The temps were cool.  Low 60’s High. the low 50’s overnight.

                    Our tent setup was great - our food container tight (to prevent chipmunks a.k.a. micro-bears) and our first day explorations were inspiring-  well over 10 miles of hiking - views were a bit limited from haze produced by the Canadian wildfires - but the air quality was good - so we were pleased and just marveled at the views we were treated to.  The island is visible from the mainland, but the views of the dunes are uniquely awesome when you are standing on them looking in on the island. 

                    I could mention the waist high poison Ivy - the mosquitoes - and the

                    Rather funny, but what I loved the most - was the challenge it was to find good down-and-dead wood for a fire.  I had only a Leatherman with a small saw.

                    We didn’t need a fire - as we carried a small stove and fuel - but we had resolved to go swimming in the lake… and that water, my friends… is cold.  We wanted some ‘heat’ insurance.

                    Day one - we decided against swimming - as we just didn’t anticipate how difficult it was to make a decent fire.

                    Day two - it was cloudy and cool - but not as much haze.  We put less pressure on ourselves for exploration but easily hiked over 8 miles - and this time found some really great branches for a fire that would last.  The last part of our hike consisted of carrying armfulls of branches and logs.

                    I mention this because this is when I really felt my mind stop tracking on ‘other’ things.  A simple - old as time task - like finding firewood on a remote island was … rewarding.

                    The reward was mostly manifest in the return of our resolve to plunge into the lake water.

                    The water temp is cold-plunge ready at this time of the year - low to mid 50’s (F)

                    That’s pretty cold on a breezy, cloudy day with the air temps in the low 60s…

                    But in we went!

                    I’ll be clear - we did NOT stay in the water long. 

                    Nonetheless - as we walked back to the campsite a few hundred feet away, we did not feel cold.  Just… really refreshed.  The air we had thought cold before - was no longer.

                    To keep a long story short - I’ll say that we enjoyed a great fire that night… but noted our food would run out if the weather became too rough overnight.

                    We had been told by the ranger on our arrival to return to the ferry dock early on our last day so that the boat doesn’t get damage due to an easterly current. (it bangs against the dock). 

                    That night - it rained - not hard - but it was cool, windy, and steady drizzle. 

                    The morning was damp - chilly - and our food supply was dwindling to a point that if the ferry couldn’t return today - it’d be a bit of a bummer!

                    Fortunately - the ferry arrived - and we made our way back to the mainland where we enjoyed a stay at an old hotel - and a few great meals.

                    In summary:

                    The Three Day Effect - it WORKS.

                    While re-engaging on that particular weekend was disappointing with sad news in the world - and other variables - we are already looking forward to our next adventure and encourage anyone who needs a break to do so - in nature - unplugged!

                    Link to Scarcity Brain by Michael Easter

                    https://a.co/d/ad2Xv7h

                    Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                    The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                    AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                    AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                    Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                    In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                    Contact Information

                    • Email Craig O'Neill: speakup@craigoneill.net
                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                    
                    

                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                    ]]>b7e49974-a261-44be-8cb1-ec7b75fd8b99Mon, 30 Jun 2025 00:15:00 -050024:27falsebonusSlow Down, Move Over: A Call for Roadside Safety [THA 439]Thanks to our Partners, NAPA TRACS, and Today's Class

                    Recorded at the NAPA NOW Event, this episode explores the "Slow Down, Move Over" (SDMO) initiative, a vital traffic safety campaign focused on protecting roadside workers, emergency responders, and stranded drivers. It highlights the dangers these individuals face, including staggering statistics on injuries and fatalities. The conversation underscores the importance of driver awareness, professional training for tow truck operators, and the use of technology like Safety Cloud, which warns motorists of roadside hazards. Real-life stories add emotional weight, while fundraising efforts support awareness and aid impacted families. The message is clear: slowing down and moving over saves lives.

                    Lauren Briggs, Sales & Marketing Director. NAPA Auto Care

                    Ryan Ouellette, Strategic Account Manager, AAA

                    Kristi and Donnie Hudson, Troy Auto Care, Troy, MI. Kristi and Donnie’s previous episodes HERE

                    Dawn Ray, Manager, Automotive Preferred Supplier Programs, AAA

                    Show Notes:

                    • Watch Full Video Episode
                    • Introduction (00:00:00)
                    • Overview of SDMO Laws (00:03:52)
                    • Training and Safety for Roadside Workers (00:07:08)
                    • Roadside Fatalities and Prevention (00:12:28)
                    • NAPA’s Involvement and Industry Support (00:13:41)
                    • Fundraising and T-Shirt Campaign (00:15:04)
                    • Safety Cloud Technology Integration (00:19:36)
                    • Need for More Roadside Signage (00:21:30)
                    • Expanding Awareness & Shop Involvement (00:23:01)
                    • Communication and Stop-and-Block Practice (00:23:40)
                    • Personal Impact and Survivor Stories (00:27:44)
                    • Customer Education and Roadside Safety (00:30:01)
                    • Care, Custody, and Control Protocol (00:31:15)
                    • Call to Action & Final Thoughts (00:33:01)
                    
                    Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                    • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                    • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                    • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                    • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                    • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                    • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                    • Follow on X: https://twitter.com/RResultsBiz
                    • Visit the Website: https://remarkableresults.biz/
                    • Join our Insider List: https://remarkableresults.biz/insider
                    • All books mentioned on our podcasts: https://remarkableresults.biz/books
                    • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                    • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                    • Special episode collections: https://remarkableresults.biz/collections
                    • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                    • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                    • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                    • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                    • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                    • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                    • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                    • 
                    • Thanks to our Partners, NAPA TRACS, and Today's Class

                      Recorded at the NAPA NOW Event, this episode explores the "Slow Down, Move Over" (SDMO) initiative, a vital traffic safety campaign focused on protecting roadside workers, emergency responders, and stranded drivers. It highlights the dangers these individuals face, including staggering statistics on injuries and fatalities. The conversation underscores the importance of driver awareness, professional training for tow truck operators, and the use of technology like Safety Cloud, which warns motorists of roadside hazards. Real-life stories add emotional weight, while fundraising efforts support awareness and aid impacted families. The message is clear: slowing down and moving over saves lives.

                      Lauren Briggs, Sales & Marketing Director. NAPA Auto Care

                      Ryan Ouellette, Strategic Account Manager, AAA

                      Kristi and Donnie Hudson, Troy Auto Care, Troy, MI. Kristi and Donnie’s previous episodes HERE

                      Dawn Ray, Manager, Automotive Preferred Supplier Programs, AAA

                      Show Notes:

                      • Watch Full Video Episode
                      • Introduction (00:00:00)
                      • Overview of SDMO Laws (00:03:52)
                      • Training and Safety for Roadside Workers (00:07:08)
                      • Roadside Fatalities and Prevention (00:12:28)
                      • NAPA’s Involvement and Industry Support (00:13:41)
                      • Fundraising and T-Shirt Campaign (00:15:04)
                      • Safety Cloud Technology Integration (00:19:36)
                      • Need for More Roadside Signage (00:21:30)
                      • Expanding Awareness & Shop Involvement (00:23:01)
                      • Communication and Stop-and-Block Practice (00:23:40)
                      • Personal Impact and Survivor Stories (00:27:44)
                      • Customer Education and Roadside Safety (00:30:01)
                      • Care, Custody, and Control Protocol (00:31:15)
                      • Call to Action & Final Thoughts (00:33:01)
                      
                      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                      • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                      • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                      • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                      • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                      • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                      • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                      • Follow on X: https://twitter.com/RResultsBiz
                      • Visit the Website: https://remarkableresults.biz/
                      • Join our Insider List: https://remarkableresults.biz/insider
                      • All books mentioned on our podcasts: https://remarkableresults.biz/books
                      • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                      • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                      • Special episode collections: https://remarkableresults.biz/collections
                      • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                      • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                      • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                      • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                      • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                      • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                      • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                      • 
                      • 
                      • 
                      • 
                      
                      ]]>4d466dfd-7c50-4a62-8676-3d797c6641d2Fri, 27 Jun 2025 14:00:00 -050034:39falsefull4394392025 Benchmark Report Part 2 [E176] - Business By The NumbersThanks to our partner Promotive

                      In this second part of our 2025 Benchmark series, Hunt Demarest, CPA, with Paar Melis and Associates, breaks down performance trends by region, shop size, and shop type, using real-world data from auto repair businesses across the U.S.

                      Key points:

                      • Regional profit trends with the West leading and the Southeast lagging
                      • Why higher productivity—not labor rate—drives better profits
                      • How overhead impacts small versus large shops
                      • Shop type breakdown: general repair, diesel, and European
                      • How to use benchmarks effectively without overanalyzing
                      • Download your free 2024 Automotive Industry Benchmark Report: https://info.paarmelis.com/2024-automotive-industry-benchmark-report
                      • 2025 Benchmark Report Part 1: Biggest Changes, Key KPI's and Trends [E175]: https://huntdemarest.captivate.fm/episode/2025-benchmark-report-biggest-changes-key-kpis-and-trends-e175
                      
                      

                      Thanks to our partner Promotive

                      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                      Paar Melis and Associates – Accountants Specializing in Automotive Repair

                      Visit us Online: www.paarmelis.com

                      Email Hunt: podcast@paarmelis.com

                      Text Paar Melis @ 301-307-5413

                      Download a Copy of My Books Here:

                      • Wrenches to Write-Offs
                      • Your Perfect Shop 
                      
                      

                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                      ]]>Thanks to our partner Promotive

                      In this second part of our 2025 Benchmark series, Hunt Demarest, CPA, with Paar Melis and Associates, breaks down performance trends by region, shop size, and shop type, using real-world data from auto repair businesses across the U.S.

                      Key points:

                      • Regional profit trends with the West leading and the Southeast lagging
                      • Why higher productivity—not labor rate—drives better profits
                      • How overhead impacts small versus large shops
                      • Shop type breakdown: general repair, diesel, and European
                      • How to use benchmarks effectively without overanalyzing
                      • Download your free 2024 Automotive Industry Benchmark Report: https://info.paarmelis.com/2024-automotive-industry-benchmark-report
                      • 2025 Benchmark Report Part 1: Biggest Changes, Key KPI's and Trends [E175]: https://huntdemarest.captivate.fm/episode/2025-benchmark-report-biggest-changes-key-kpis-and-trends-e175
                      
                      

                      Thanks to our partner Promotive

                      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                      Paar Melis and Associates – Accountants Specializing in Automotive Repair

                      Visit us Online: www.paarmelis.com

                      Email Hunt: podcast@paarmelis.com

                      Text Paar Melis @ 301-307-5413

                      Download a Copy of My Books Here:

                      • Wrenches to Write-Offs
                      • Your Perfect Shop 
                      
                      

                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                      ]]>133ff1b6-62fe-4563-b534-82565c515593Thu, 26 Jun 2025 00:15:00 -050025:42falsebonusBeyond the Oil Change: What I Learned at the Quick Lube [E190] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training

                      Key Discussion Points:

                      Introduction & Personal Anecdote

                      • Explains his motivation for visiting a quick lube shop: to observe different shop practices and customer experiences.
                      
                      

                      The Quick Lube Experience

                      • Initial Interaction: Shop employee questions the high mileage (300,000) on Matt’s Honda and suggests a possible engine replacement.
                      • Upsell attempts begin immediately, including high-mileage oil with unverified fuel economy benefits.
                      • Air Filter Upsell: Employee claims a dirty air filter significantly impacts fuel economy—Matt debunks this myth, citing modern mass airflow sensor engines.
                      • Notes that restricted air filters may improve fuel economy or have no effect.
                      • Cabin Air Filter Incident: Employee misgenders Matt’s son (who has long hair) while accessing the glove box.
                      • Matt critiques the approach, suggesting gender-neutral language when interacting with customers.
                      • Coolant Flush Upsell: Employee claims the coolant should be flushed annually (without evidence) and criticizes another shop’s pricing.
                      • Matt finds this tactic dishonest and unprofessional, especially without knowing the specifics of the previous service.
                      
                      

                      Industry Critiques & Observations

                      • Upselling Tactics: Questions whether misleading claims (e.g., air filters hurting fuel economy) stem from lack of training or corporate policy.
                      • Criticizes the focus on commission over honesty.
                      • Bashing Competitors: Disapproves of shops disparaging others based solely on price without understanding service details.
                      • Argues this erodes customer trust and harms the industry long-term.
                      • Customer Interaction: Highlights the importance of transparency and avoiding gender assumptions.
                      • Reflects on whether exaggerated "skill level" claims (e.g., "this was really hard to do") build customer confidence or backfire.
                      
                      

                      Listener Engagement

                      • Asks listeners to share their experiences:
                      • Have you visited other shops as a "regular customer"? What did you observe?
                      • Do you reveal your industry background, or play along to see how you’re treated?
                      • How do you handle unethical practices when you encounter them?
                      
                      

                      Closing Thoughts

                      • Reiterates refusal to badmouth competitors or compete on price alone.
                      • Advocates for integrity, proper training, and focusing on quality repairs.
                      
                      

                      Call to Action:

                      • Share your stories: Email Matt at matthewfanslowpodcast@gmail.com or message via Facebook.
                      
                      

                      Thanks to our Partner, NAPA Autotech Training

                      NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                      Contact Information

                      • Email Matt: mattfanslowpodcast@gmail.com
                      • Diagnosing the Aftermarket A - Z YouTube Channel
                      • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                      
                      

                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                      ]]>Thanks to our Partner, NAPA Autotech Training

                      Key Discussion Points:

                      Introduction & Personal Anecdote

                      • Explains his motivation for visiting a quick lube shop: to observe different shop practices and customer experiences.
                      
                      

                      The Quick Lube Experience

                      • Initial Interaction: Shop employee questions the high mileage (300,000) on Matt’s Honda and suggests a possible engine replacement.
                      • Upsell attempts begin immediately, including high-mileage oil with unverified fuel economy benefits.
                      • Air Filter Upsell: Employee claims a dirty air filter significantly impacts fuel economy—Matt debunks this myth, citing modern mass airflow sensor engines.
                      • Notes that restricted air filters may improve fuel economy or have no effect.
                      • Cabin Air Filter Incident: Employee misgenders Matt’s son (who has long hair) while accessing the glove box.
                      • Matt critiques the approach, suggesting gender-neutral language when interacting with customers.
                      • Coolant Flush Upsell: Employee claims the coolant should be flushed annually (without evidence) and criticizes another shop’s pricing.
                      • Matt finds this tactic dishonest and unprofessional, especially without knowing the specifics of the previous service.
                      
                      

                      Industry Critiques & Observations

                      • Upselling Tactics: Questions whether misleading claims (e.g., air filters hurting fuel economy) stem from lack of training or corporate policy.
                      • Criticizes the focus on commission over honesty.
                      • Bashing Competitors: Disapproves of shops disparaging others based solely on price without understanding service details.
                      • Argues this erodes customer trust and harms the industry long-term.
                      • Customer Interaction: Highlights the importance of transparency and avoiding gender assumptions.
                      • Reflects on whether exaggerated "skill level" claims (e.g., "this was really hard to do") build customer confidence or backfire.
                      
                      

                      Listener Engagement

                      • Asks listeners to share their experiences:
                      • Have you visited other shops as a "regular customer"? What did you observe?
                      • Do you reveal your industry background, or play along to see how you’re treated?
                      • How do you handle unethical practices when you encounter them?
                      
                      

                      Closing Thoughts

                      • Reiterates refusal to badmouth competitors or compete on price alone.
                      • Advocates for integrity, proper training, and focusing on quality repairs.
                      
                      

                      Call to Action:

                      • Share your stories: Email Matt at matthewfanslowpodcast@gmail.com or message via Facebook.
                      
                      

                      Thanks to our Partner, NAPA Autotech Training

                      NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                      Contact Information

                      • Email Matt: mattfanslowpodcast@gmail.com
                      • Diagnosing the Aftermarket A - Z YouTube Channel
                      • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                      
                      

                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                      ]]>abde51d5-ec53-4b8b-b58e-8d7f351c8067Wed, 25 Jun 2025 00:15:00 -050021:24falsebonusThe Roller Coaster That is Google Ads [E158] - The Auto Repair Marketing PodcastIf you’ve ever felt like your Google Ads were rockin’ one month and dead the next, you’re not crazy, and you’re not alone. In this episode, I’m joined by two of my favorite people, our COO, Hallie Wasinger, and lead CSM, Danni Marks, as we unpack the wild ride that is Google Ads.

                      This isn’t a blame game or finger-pointing session. It’s an honest, behind-the-scenes look at what happens when ad performance drops, whether it's caused by us making strategic changes or Google flipping switches behind the curtain. From the algorithm updates that wrecked March 2024 to the subtle behavioral shifts we’re seeing now in 2025, we cover it all.

                      You’ll hear why turning off your ads when things get tough might be the worst move, how Local Services Ads (LSA) are stepping in to fill the gap, and why online scheduling isn’t just convenient, it’s essential. We’ll even dig into how your website content and your service advisors' phone skills could be the hidden heroes or villains in your marketing success.

                      Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at RepairPal.com/shops.

                      Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                      Lagniappe (Books, Links, Other Podcasts, etc)

                      GOOGLE LOCAL SERVICES ADS

                      Google’s Local Service Ads – Everything You Need To Know - Blog

                      Google’s New Local Service Ads: What Auto Repair Shops Need to Know

                      Having Patience With Google Ads With Hallie Wasinger

                      Patience is Key With New Google Ads - Blog

                      Show Notes with Timestamps

                      • Introduction and Setting the Stage (00:00:01) Hosts introduce themselves, the topic (Google Ads roller coaster), and thank sponsors.
                      • The Reality of Google Ads Management (00:01:17) Discussion on misconceptions about Google Ads being "on/off" and the need for ongoing optimization.
                      • Client Feedback and Trusting the Process (00:03:06) Importance of client feedback, knee-jerk reactions, and trusting expert teams during ad fluctuations.
                      • Addressing Industry Concerns and Performance Drops (00:04:01) Responding to industry chatter about ad performance drops and explaining the episode’s educational intent.
                      • Impact of Large-Scale Changes in Google Ads (00:05:15) How significant campaign changes trigger the learning phase and temporarily impact performance.
                      • Client Involvement and Its Effects (00:06:22) Challenges when clients request frequent changes and the need for education and boundaries.
                      • Troubleshooting Declining Results (00:08:04) Example of troubleshooting an underperforming account and the impact of repeated budget cuts.
                      • Google-Initiated Changes: The Great Ads Exodus (00:09:30) Recounting the widespread ad performance drop from late 2023 to March 2024, its causes, and industry-wide effects.
                      • Algorithm Updates and Industry-Wide Impact (00:12:33) Discussion of Google’s lack of transparency, algorithm updates, and the resulting client losses.
                      • Consulting Experts and Waiting for Recovery (00:14:18) Hiring outside consultants, confirming no internal errors, and the normalization of results in April.
                      • Current Trends in Early 2025 (00:15:50) Recent dips in performance, ongoing monitoring, and the importance of not being complacent.
                      • Major Google Ads Updates and PMax Campaigns (00:19:50) Explaining recent algorithm changes, especially around PMax campaigns and their impact on ad performance.
                      • Difference Between Search Ads and PMax (00:22:08) Clarifying the difference between traditional search ads and Performance Max campaigns.
                      • Website Content’s Role in Ad Performance (00:24:00) Emphasizing the importance of high-quality, unique website content for ad success.
                      • Adapting Content for Better Results (00:25:50) Updating website and landing page copy with high-performing keywords to improve ad outcomes.
                      • Google Ads Evolution and Staying Current (00:27:57) Reflection on the constant evolution of Google Ads and the need to adapt.
                      • Should You Turn Off Ads During Downturns? (00:28:29) Advice against pausing ads during downturns and the value of staying the course.
                      • Consequences of Turning Off Ads (00:30:26) Negative impact of pausing ads, especially due to payment issues or switching agencies.
                      • Introduction to Local Service Ads (LSA) (00:32:26) Overview of LSA, its benefits, and how it’s helping clients stretch their budgets.
                      • Optimizing and Managing LSA (00:33:16) LSA also requires ongoing optimization; quality improves over time.
                      • LSA Limitations for Specialty Shops (00:34:21) LSA’s current limitations for specialty shops and how some adapt to benefit.
                      • LSA Drives Phone Calls, Google Ads Drive Online Bookings (00:35:37) How LSA is phone-call focused, while Google Ads can be optimized for online bookings.
                      • Behavioral Shift: Rise of Online Booking (00:36:43) Data shows a shift from phone calls to online appointment scheduling.
                      • Benefits of Online Scheduling for Shops (00:37:45) Online scheduling reduces service advisor stress and increases efficiency.
                      • Third-Party Schedulers and User Experience (00:40:32) Advantages of third-party schedulers over simple forms and their impact on conversion rates.
                      • Schedulers Help Capture More Business (00:43:08) Schedulers can prompt declined repair follow-ups and improve marketing effectiveness.
                      • Key Takeaways and Final Advice (00:44:53) Stay the course with ads, diversify marketing, embrace online scheduling, and communicate with your CSM.
                      • Closing Remarks (00:45:31) Final thoughts from the team, importance of avoiding knee-jerk reactions, and using available resources.
                      • Outro and Podcast Network Info (00:47:36) Podcast wrap-up, contact info, and encouragement to listen to other network shows.
                      
                      

                      How To Get In Touch

                      Join The Auto Repair Marketing Mastermind Group on Facebook

                      Meet The Pros

                      Follow SMP on Facebook

                      Follow SMP on Instagram

                      Get The Ultimate Guide to Auto Repair Shop Marketing Book

                      Email Us Podcast Questions or Topics 

                      ]]>If you’ve ever felt like your Google Ads were rockin’ one month and dead the next, you’re not crazy, and you’re not alone. In this episode, I’m joined by two of my favorite people, our COO, Hallie Wasinger, and lead CSM, Danni Marks, as we unpack the wild ride that is Google Ads.

                      This isn’t a blame game or finger-pointing session. It’s an honest, behind-the-scenes look at what happens when ad performance drops, whether it's caused by us making strategic changes or Google flipping switches behind the curtain. From the algorithm updates that wrecked March 2024 to the subtle behavioral shifts we’re seeing now in 2025, we cover it all.

                      You’ll hear why turning off your ads when things get tough might be the worst move, how Local Services Ads (LSA) are stepping in to fill the gap, and why online scheduling isn’t just convenient, it’s essential. We’ll even dig into how your website content and your service advisors' phone skills could be the hidden heroes or villains in your marketing success.

                      Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at RepairPal.com/shops.

                      Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                      Lagniappe (Books, Links, Other Podcasts, etc)

                      GOOGLE LOCAL SERVICES ADS

                      Google’s Local Service Ads – Everything You Need To Know - Blog

                      Google’s New Local Service Ads: What Auto Repair Shops Need to Know

                      Having Patience With Google Ads With Hallie Wasinger

                      Patience is Key With New Google Ads - Blog

                      Show Notes with Timestamps

                      • Introduction and Setting the Stage (00:00:01) Hosts introduce themselves, the topic (Google Ads roller coaster), and thank sponsors.
                      • The Reality of Google Ads Management (00:01:17) Discussion on misconceptions about Google Ads being "on/off" and the need for ongoing optimization.
                      • Client Feedback and Trusting the Process (00:03:06) Importance of client feedback, knee-jerk reactions, and trusting expert teams during ad fluctuations.
                      • Addressing Industry Concerns and Performance Drops (00:04:01) Responding to industry chatter about ad performance drops and explaining the episode’s educational intent.
                      • Impact of Large-Scale Changes in Google Ads (00:05:15) How significant campaign changes trigger the learning phase and temporarily impact performance.
                      • Client Involvement and Its Effects (00:06:22) Challenges when clients request frequent changes and the need for education and boundaries.
                      • Troubleshooting Declining Results (00:08:04) Example of troubleshooting an underperforming account and the impact of repeated budget cuts.
                      • Google-Initiated Changes: The Great Ads Exodus (00:09:30) Recounting the widespread ad performance drop from late 2023 to March 2024, its causes, and industry-wide effects.
                      • Algorithm Updates and Industry-Wide Impact (00:12:33) Discussion of Google’s lack of transparency, algorithm updates, and the resulting client losses.
                      • Consulting Experts and Waiting for Recovery (00:14:18) Hiring outside consultants, confirming no internal errors, and the normalization of results in April.
                      • Current Trends in Early 2025 (00:15:50) Recent dips in performance, ongoing monitoring, and the importance of not being complacent.
                      • Major Google Ads Updates and PMax Campaigns (00:19:50) Explaining recent algorithm changes, especially around PMax campaigns and their impact on ad performance.
                      • Difference Between Search Ads and PMax (00:22:08) Clarifying the difference between traditional search ads and Performance Max campaigns.
                      • Website Content’s Role in Ad Performance (00:24:00) Emphasizing the importance of high-quality, unique website content for ad success.
                      • Adapting Content for Better Results (00:25:50) Updating website and landing page copy with high-performing keywords to improve ad outcomes.
                      • Google Ads Evolution and Staying Current (00:27:57) Reflection on the constant evolution of Google Ads and the need to adapt.
                      • Should You Turn Off Ads During Downturns? (00:28:29) Advice against pausing ads during downturns and the value of staying the course.
                      • Consequences of Turning Off Ads (00:30:26) Negative impact of pausing ads, especially due to payment issues or switching agencies.
                      • Introduction to Local Service Ads (LSA) (00:32:26) Overview of LSA, its benefits, and how it’s helping clients stretch their budgets.
                      • Optimizing and Managing LSA (00:33:16) LSA also requires ongoing optimization; quality improves over time.
                      • LSA Limitations for Specialty Shops (00:34:21) LSA’s current limitations for specialty shops and how some adapt to benefit.
                      • LSA Drives Phone Calls, Google Ads Drive Online Bookings (00:35:37) How LSA is phone-call focused, while Google Ads can be optimized for online bookings.
                      • Behavioral Shift: Rise of Online Booking (00:36:43) Data shows a shift from phone calls to online appointment scheduling.
                      • Benefits of Online Scheduling for Shops (00:37:45) Online scheduling reduces service advisor stress and increases efficiency.
                      • Third-Party Schedulers and User Experience (00:40:32) Advantages of third-party schedulers over simple forms and their impact on conversion rates.
                      • Schedulers Help Capture More Business (00:43:08) Schedulers can prompt declined repair follow-ups and improve marketing effectiveness.
                      • Key Takeaways and Final Advice (00:44:53) Stay the course with ads, diversify marketing, embrace online scheduling, and communicate with your CSM.
                      • Closing Remarks (00:45:31) Final thoughts from the team, importance of avoiding knee-jerk reactions, and using available resources.
                      • Outro and Podcast Network Info (00:47:36) Podcast wrap-up, contact info, and encouragement to listen to other network shows.
                      
                      

                      How To Get In Touch

                      Join The Auto Repair Marketing Mastermind Group on Facebook

                      Meet The Pros

                      Follow SMP on Facebook

                      Follow SMP on Instagram

                      Get The Ultimate Guide to Auto Repair Shop Marketing Book

                      Email Us Podcast Questions or Topics 

                      ]]>aeb080f3-479c-4808-8b62-6c7a1dd408e3Wed, 25 Jun 2025 00:15:00 -050047:57falsebonusRehearse to Win: The Secret to Service Advisor Confidence [RR 1045]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded at the Institute Summit 2025, this episode features brothers Jason and Patrick Brennan in a powerful conversation on leadership, innovation, and growth in the automotive industry. Jason emphasizes redefining training through real-world rehearsal practice for service advisors and technicians, and using “education” language to promote a culture of ongoing development. Patrick brings his marketing expertise to the table, stressing the importance of reputation management and direct response strategies for businesses. Together, they explore how strong leadership, peer networking, and a healthy company culture attract talent and fuel long-term success. Jason Brennan, Fine Tune Auto Service, Lansing, IL and Hobart, IN. Show Notes
                      • Watch Full Video Episode
                      • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                      • Introduction (00:00:00)
                      • Transition from Plumbing to Automotive (00:02:05)
                      • Customer Service and Service Advisor Training (00:03:01)
                      • Training vs. Education in the Industry (00:05:15)
                      • Reputation Management (00:07:58)
                      • Daily Training and Rehearsal Practices (00:09:28)
                      • Improvements from Training and Peer Critique (00:12:17)
                      • Team Building and Individual Improvement (00:14:08)
                      • Teaching as Mastery and Knowledge Sharing (00:22:12)
                      • Defining Success and Perseverance (00:23:08)
                      • Peer Review and Networking Groups (00:25:16)
                      • Innovation and Customization in Business (00:29:36)
                      • Attracting and Hiring Smart People (00:30:05)
                      • Marketing Strategies for Shops (00:31:42)
                      • Organic Social Media and Community Building (00:33:32)
                      • Work-Life Balance and Turning Points (00:34:10)
                      • Joining Peer Groups and Business Turnaround (00:35:36)
                      • Leadership Development and Delegation (00:37:07) J
                      • Closing Reflections and Family Involvement (00:38:05)
                      
                      Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                      • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                      • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                      • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                      • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                      • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                      • Follow on Twitter: https://twitter.com/RResultsBiz
                      • Visit the Website: https://remarkableresults.biz/
                      • Join our Insider List: https://remarkableresults.biz/insider
                      • All books mentioned on our podcasts: https://remarkableresults.biz/books
                      • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                      • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                      • Special episode collections: https://remarkableresults.biz/collections
                      • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                      • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                      • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                      • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                      • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                      • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                      • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                      
                              ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded at the Institute Summit 2025, this episode features brothers Jason and Patrick Brennan in a powerful conversation on leadership, innovation, and growth in the automotive industry. Jason emphasizes redefining training through real-world rehearsal practice for service advisors and technicians, and using “education” language to promote a culture of ongoing development. Patrick brings his marketing expertise to the table, stressing the importance of reputation management and direct response strategies for businesses. Together, they explore how strong leadership, peer networking, and a healthy company culture attract talent and fuel long-term success. Jason Brennan, Fine Tune Auto Service, Lansing, IL and Hobart, IN. Show Notes
                      • Watch Full Video Episode
                      • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                      • Introduction (00:00:00)
                      • Transition from Plumbing to Automotive (00:02:05)
                      • Customer Service and Service Advisor Training (00:03:01)
                      • Training vs. Education in the Industry (00:05:15)
                      • Reputation Management (00:07:58)
                      • Daily Training and Rehearsal Practices (00:09:28)
                      • Improvements from Training and Peer Critique (00:12:17)
                      • Team Building and Individual Improvement (00:14:08)
                      • Teaching as Mastery and Knowledge Sharing (00:22:12)
                      • Defining Success and Perseverance (00:23:08)
                      • Peer Review and Networking Groups (00:25:16)
                      • Innovation and Customization in Business (00:29:36)
                      • Attracting and Hiring Smart People (00:30:05)
                      • Marketing Strategies for Shops (00:31:42)
                      • Organic Social Media and Community Building (00:33:32)
                      • Work-Life Balance and Turning Points (00:34:10)
                      • Joining Peer Groups and Business Turnaround (00:35:36)
                      • Leadership Development and Delegation (00:37:07) J
                      • Closing Reflections and Family Involvement (00:38:05)
                      
                      Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                      • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                      • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                      • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                      • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                      • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                      • Follow on Twitter: https://twitter.com/RResultsBiz
                      • Visit the Website: https://remarkableresults.biz/
                      • Join our Insider List: https://remarkableresults.biz/insider
                      • All books mentioned on our podcasts: https://remarkableresults.biz/books
                      • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                      • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                      • Special episode collections: https://remarkableresults.biz/collections
                      • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                      • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                      • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                      • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                      • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                      • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                      • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                      
                              ]]>83995bdf-0261-4502-b36b-3fc8e7b368d2Tue, 24 Jun 2025 00:15:00 -050039:07falsefull10451045Series Episode 1 Back to Basics: To Be Better, Communicate Better & 30 Terms You Need to Know [E213] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing

                       Pros. If you want to take your shop to the next level, you need great 

                      marketing. Shop Marketing Pros does top-tier marketing for top-tier 

                      shops.

                      Visit ShopMarketingPros.com/chris to partner with a team that 

                      understands your business. Because every great shop deserves marketing 

                      that’s just as great. 

                      Check out their podcast here: https://autorepairmarketing.captivate.fm/

                      If you would like to join their private Facebook group go here: 

                      https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                      ​In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching dives deep into the common communication challenges that auto repair shops encounter on a daily basis. Recognizing that miscommunication can lead to costly mistakes, frustrated employees, and dissatisfied customers, Chris emphasizes the importance of establishing a strong foundation of shared understanding within the team. To address this, he introduces 30 essential industry terms that every shop should know, aiming to help teams develop a common language, minimize confusion, and streamline shop operations.

                      
                      

                      Throughout the episode, Chris shares practical tips for fostering clear and effective communication among team members. He discusses strategies for ensuring that everyone—from service advisors to technicians—understands key operational and performance metrics, such as average repair order (ARO), car count, gross profit, and labor hours. By breaking down these terms and their significance, Chris empowers shop owners and staff to make informed decisions and work more cohesively.

                      
                      

                      Chris also highlights the importance of choosing the right communication methods for different situations, whether it’s face-to-face conversations, digital messaging, or written documentation. He explains how selecting the appropriate channel can prevent misunderstandings, speed up workflow, and enhance overall shop efficiency.

                      
                      

                      Sponsored by Shop Marketing Pros, this episode is packed with actionable strategies designed to help shop owners strengthen team collaboration, elevate customer service, and drive sustainable business growth. By building a culture of clear communication and shared knowledge, auto repair shops can not only improve their internal processes but also deliver a superior experience to their customers.

                      
                      

                      Introduction and Sponsor Message (00:00:05)

                      • Coach Chris introduces the podcast, outlines its focus, and highlights the episode sponsor, Shop Marketing Pros.
                      
                      

                      Series Launch and Communication Focus (00:01:19)

                      • Chris explains the start of a new series, apologizes for previous technical issues, and emphasizes the importance of shop communication.
                      
                      

                      Common Communication Problems in Auto Shops (00:02:20)

                      • Discussion of how most shop issues stem from poor communication, not technical failures.
                      
                      

                      Consequences of Poor Communication (00:03:31)

                      • Explains how miscommunication leads to comebacks, wasted time, lost sales, and burnout.
                      
                      

                      Types of Communication Problems (00:04:34)

                      • Breakdown of wrong communication methods, improper language, and poor listening in shops.
                      
                      

                      Fixing Communication with Shared Language (00:05:31)

                      • Stresses the need for a shared vocabulary and alignment among team members.
                      
                      

                      Challenge: Assess Team Understanding of Terms (00:06:26)

                      • Chris challenges listeners to test their team's understanding of 30 essential shop terms.
                      
                      

                      Essential Auto Repair Terms: 1–5 (00:07:20)

                      • Defines repair order, digital vehicle inspection, flag hours, flat rate, and can job.
                      
                      

                      Essential Auto Repair Terms: 6–10 (00:08:22)

                      • Explains comebacks, diagnostics, parts margin, labor rate, and technician notes.
                      
                      

                      Essential Auto Repair Terms: 11–15 (00:10:32)

                      • Covers deferred work, estimate/quote, OEM parts, aftermarket parts, and drivability concern.
                      
                      

                      Essential Auto Repair Terms: 16–20 (00:12:39)

                      • Discusses upsell, bay utilization, conversion rate, labor hours per repair order, and average estimate.
                      
                      

                      Essential Auto Repair Terms: 21–25 (00:14:47)

                      • Details average repair order, gross profit, technician efficiency, technician productivity, and work in progress (WIP) screen.
                      
                      

                      Essential Auto Repair Terms: 26–30 (00:15:59)

                      • Covers dispatching, multi-point inspection, cores, maintenance schedule, and warranty work.
                      
                      

                      Final Thoughts and Call to Action (00:19:27)

                      • Encourages clear language, invites feedback, and gives a final sponsor shoutout.
                      
                      

                      Closing Remarks (00:20:22)

                      • Coach Chris signs off, wishing listeners a great day.
                      
                      

                      chris autofixsos.com

                       Phone: 940.400.1008

                       www.autoshopcoaching.com

                       Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                      
                      

                      #autofixautoshopcoaching

                       #autofixbeautofixing #autoshopprofits #autoshopprofit 

                      #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                      #autorepairshopcoaching #autorepairshopconsulting 

                      #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                      #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                      #autofix #shopmarketingpros #autofixautoshopcoachingbookChris Cotton 

                      ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing

                       Pros. If you want to take your shop to the next level, you need great 

                      marketing. Shop Marketing Pros does top-tier marketing for top-tier 

                      shops.

                      Visit ShopMarketingPros.com/chris to partner with a team that 

                      understands your business. Because every great shop deserves marketing 

                      that’s just as great. 

                      Check out their podcast here: https://autorepairmarketing.captivate.fm/

                      If you would like to join their private Facebook group go here: 

                      https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                      ​In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching dives deep into the common communication challenges that auto repair shops encounter on a daily basis. Recognizing that miscommunication can lead to costly mistakes, frustrated employees, and dissatisfied customers, Chris emphasizes the importance of establishing a strong foundation of shared understanding within the team. To address this, he introduces 30 essential industry terms that every shop should know, aiming to help teams develop a common language, minimize confusion, and streamline shop operations.

                      
                      

                      Throughout the episode, Chris shares practical tips for fostering clear and effective communication among team members. He discusses strategies for ensuring that everyone—from service advisors to technicians—understands key operational and performance metrics, such as average repair order (ARO), car count, gross profit, and labor hours. By breaking down these terms and their significance, Chris empowers shop owners and staff to make informed decisions and work more cohesively.

                      
                      

                      Chris also highlights the importance of choosing the right communication methods for different situations, whether it’s face-to-face conversations, digital messaging, or written documentation. He explains how selecting the appropriate channel can prevent misunderstandings, speed up workflow, and enhance overall shop efficiency.

                      
                      

                      Sponsored by Shop Marketing Pros, this episode is packed with actionable strategies designed to help shop owners strengthen team collaboration, elevate customer service, and drive sustainable business growth. By building a culture of clear communication and shared knowledge, auto repair shops can not only improve their internal processes but also deliver a superior experience to their customers.

                      
                      

                      Introduction and Sponsor Message (00:00:05)

                      • Coach Chris introduces the podcast, outlines its focus, and highlights the episode sponsor, Shop Marketing Pros.
                      
                      

                      Series Launch and Communication Focus (00:01:19)

                      • Chris explains the start of a new series, apologizes for previous technical issues, and emphasizes the importance of shop communication.
                      
                      

                      Common Communication Problems in Auto Shops (00:02:20)

                      • Discussion of how most shop issues stem from poor communication, not technical failures.
                      
                      

                      Consequences of Poor Communication (00:03:31)

                      • Explains how miscommunication leads to comebacks, wasted time, lost sales, and burnout.
                      
                      

                      Types of Communication Problems (00:04:34)

                      • Breakdown of wrong communication methods, improper language, and poor listening in shops.
                      
                      

                      Fixing Communication with Shared Language (00:05:31)

                      • Stresses the need for a shared vocabulary and alignment among team members.
                      
                      

                      Challenge: Assess Team Understanding of Terms (00:06:26)

                      • Chris challenges listeners to test their team's understanding of 30 essential shop terms.
                      
                      

                      Essential Auto Repair Terms: 1–5 (00:07:20)

                      • Defines repair order, digital vehicle inspection, flag hours, flat rate, and can job.
                      
                      

                      Essential Auto Repair Terms: 6–10 (00:08:22)

                      • Explains comebacks, diagnostics, parts margin, labor rate, and technician notes.
                      
                      

                      Essential Auto Repair Terms: 11–15 (00:10:32)

                      • Covers deferred work, estimate/quote, OEM parts, aftermarket parts, and drivability concern.
                      
                      

                      Essential Auto Repair Terms: 16–20 (00:12:39)

                      • Discusses upsell, bay utilization, conversion rate, labor hours per repair order, and average estimate.
                      
                      

                      Essential Auto Repair Terms: 21–25 (00:14:47)

                      • Details average repair order, gross profit, technician efficiency, technician productivity, and work in progress (WIP) screen.
                      
                      

                      Essential Auto Repair Terms: 26–30 (00:15:59)

                      • Covers dispatching, multi-point inspection, cores, maintenance schedule, and warranty work.
                      
                      

                      Final Thoughts and Call to Action (00:19:27)

                      • Encourages clear language, invites feedback, and gives a final sponsor shoutout.
                      
                      

                      Closing Remarks (00:20:22)

                      • Coach Chris signs off, wishing listeners a great day.
                      
                      

                      chris autofixsos.com

                       Phone: 940.400.1008

                       www.autoshopcoaching.com

                       Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                      
                      

                      #autofixautoshopcoaching

                       #autofixbeautofixing #autoshopprofits #autoshopprofit 

                      #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                      #autorepairshopcoaching #autorepairshopconsulting 

                      #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                      #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                      #autofix #shopmarketingpros #autofixautoshopcoachingbookChris Cotton 

                      ]]>8f68b8a2-7dd3-4f81-bd66-a377eb49ce09Mon, 23 Jun 2025 00:15:00 -050018:14falsebonusUnplug, Immerse, and Reboot: Part 1 [048] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                      Watch Full Video Episode

                      In our episode today…

                      I want to discuss the benefits of the recent camping trip my wife and I enjoyed in Northern Michigan.

                      As our listeners well understand - we talk a lot about getting outside our comfort zones on this podcast - and while that is usually in the context of practicing our communication skills, today, the topic is more about stepping AWAY…

                      Specifically from people, electronics, and modern comforts or modes of transportation, and instead highlight the benefits of immersing yourself in nature and rebooting your mind.

                      My wife, Betsy, and I did our stepping away together by stepping onto a ferryboat and taking a nearly 2-hour trip West into Lake Michigan.  We traveled from Fishtown in Leland (tip of the pinky on the Michigan map) and docked at South Manitou Island, where we would hike and camp with only the things we carried.

                      South Manitou is a 10-mile circumference, barely inhabited island in the Sleeping Bear National Lakeshore.  Its pristine fresh water is as blue as the Caribbean, just not as warm!

                      If our adventure intrigues you, you’ll enjoy this episode, as I hope to challenge and encourage you to seek out a similar type of adventure, as well as learn why I think this topic merits greater emphasis in our modern lives, now more than ever.

                      Today’s WOTD is: Garrulous

                      GAIR-uh-lus

                      adjective

                      • Containing many and often too many words.
                      • Talkative.  Verbosity.
                      
                      

                      “He delivered a rather garrulous speech.”

                      Some Context:

                      This camping trip has been on the calendar for me and my wife most of the year.

                      Our anniversary gift(s) to ourselves has involved a mix of ordering camping gear online -to frequent trips to REI.

                      What’s important to note is that I have virtually no real experience ‘camping’ or ‘backpacking.’

                      Sure, I am into rucking as a fitness regime, and that builds strength to carry heavy loads long distances - hiking and backpacking involve practical gear, and as light a load as you can possibly make to bring what you need to survive.

                      Our goals were threefold. 

                      1.) Unplug and disconnect from devices, noise, and distraction

                      2.) Immerse ourselves in nature

                      3.) Reboot and return refreshed - with the “Three Day Effect” (which we’ll explain)

                      My hope was that this will improve for my wife and I both, our creative minds, our ability to focus and solve problems, and in general become more adept with backpacking and camping to take longer adventures together!

                      UNPLUG:

                      On the goal of disconnecting:

                      Listen. I’ve felt like stepping away from constant connection for a while now.

                      I’ve done something of an Irish Goodbye with Facebook.  That is, I never said anything, I just sort of left it.  There are so many reasons, many of which our Speak Up listeners are familiar with. Despite benefiting from a social media presence in my career, I am no fan of social media.

                      I could tell you more about alarming statistics of wasted human time (i.e. that the equivalent of 200,000 entire human lifetimes are spent endlessly scrolling social media)

                      I could talk about how companies like Meta are harvesting every piece of data they can about you to manipulate you to a.) spend more time on their ecosystem and b.) spend money with their advertisers.

                      I could tell you I’m sick of being distracted…

                      But the real catalyst for me was regarding some exchanges I observed among even respected friends.  Public disputes were becoming more common - toxic groupthink was becoming more normalized - and antithetical points contrary to topics we cultivate and invite guests to discuss on this show were becoming more popular.

                      The argument that “we need to be the good we want to see” in order to produce better online interactions is not, I repeat, NOT a valid point when the platform is deliberately engineered to harvest your information, manipulate, and distract you.  While I am open to participation in an online forum to stay connected with my far away friends, I don’t know of such a platform

                      So I left.  Sometime back in May.

                      I mention this - because when people say “Unplug” they often think about it in terms of a social media break.  No no.

                      I knew I was craving MUCH more than that.

                      In the months I’ve been off social media, I have celebrated happy occasions, mourned the loss of loved ones, enjoyed success in my occupation, traveled to another continent, and eaten amazing meals with wonderful people, and yet… all this while remaining present has been my goal.

                      Achieving varying degrees of real presence… I think… is nearly as exhausting as being distracted. And make no mistake.  I am an extroverted personality!

                      I think this is rather profoundly true for a lot of us, and may be something to consider on why you may catch yourself endlessly scrolling, instead of asking yourself “What am I looking for?”  Try asking yourself, “What are you looking to escape?”

                      The answers may not be obvious - but what became clear to me in my reading these past few years - is that we are made for nature.  We are made for nature and yet - so much of what we cultivate removes us from that ecosystem.

                      I will say - I was disappointed to learn that our cell phones still had a signal on the island - at some spots (which were noted by the notifications we received if the phones were left on as we crossed a point that had a signal). 

                      Thus - I turned off my device.  Instead - I enjoyed relying on a “Camp Snap” camera for the occasions I wanted to capture an image.  (Camp Snap cameras are like old school disposable cameras - but they are digital and you don't throw them away.  The point is they have no screen to distract you and you don’t look at your pictures until after your trip!  Nostalgic low tech fun!

                      https://www.campsnapphoto.com/

                      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                      Contact Information

                      • Email Craig O'Neill: speakup@craigoneill.net
                      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                      
                      

                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                      Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                      Watch Full Video Episode

                      In our episode today…

                      I want to discuss the benefits of the recent camping trip my wife and I enjoyed in Northern Michigan.

                      As our listeners well understand - we talk a lot about getting outside our comfort zones on this podcast - and while that is usually in the context of practicing our communication skills, today, the topic is more about stepping AWAY…

                      Specifically from people, electronics, and modern comforts or modes of transportation, and instead highlight the benefits of immersing yourself in nature and rebooting your mind.

                      My wife, Betsy, and I did our stepping away together by stepping onto a ferryboat and taking a nearly 2-hour trip West into Lake Michigan.  We traveled from Fishtown in Leland (tip of the pinky on the Michigan map) and docked at South Manitou Island, where we would hike and camp with only the things we carried.

                      South Manitou is a 10-mile circumference, barely inhabited island in the Sleeping Bear National Lakeshore.  Its pristine fresh water is as blue as the Caribbean, just not as warm!

                      If our adventure intrigues you, you’ll enjoy this episode, as I hope to challenge and encourage you to seek out a similar type of adventure, as well as learn why I think this topic merits greater emphasis in our modern lives, now more than ever.

                      Today’s WOTD is: Garrulous

                      GAIR-uh-lus

                      adjective

                      • Containing many and often too many words.
                      • Talkative.  Verbosity.
                      
                      

                      “He delivered a rather garrulous speech.”

                      Some Context:

                      This camping trip has been on the calendar for me and my wife most of the year.

                      Our anniversary gift(s) to ourselves has involved a mix of ordering camping gear online -to frequent trips to REI.

                      What’s important to note is that I have virtually no real experience ‘camping’ or ‘backpacking.’

                      Sure, I am into rucking as a fitness regime, and that builds strength to carry heavy loads long distances - hiking and backpacking involve practical gear, and as light a load as you can possibly make to bring what you need to survive.

                      Our goals were threefold. 

                      1.) Unplug and disconnect from devices, noise, and distraction

                      2.) Immerse ourselves in nature

                      3.) Reboot and return refreshed - with the “Three Day Effect” (which we’ll explain)

                      My hope was that this will improve for my wife and I both, our creative minds, our ability to focus and solve problems, and in general become more adept with backpacking and camping to take longer adventures together!

                      UNPLUG:

                      On the goal of disconnecting:

                      Listen. I’ve felt like stepping away from constant connection for a while now.

                      I’ve done something of an Irish Goodbye with Facebook.  That is, I never said anything, I just sort of left it.  There are so many reasons, many of which our Speak Up listeners are familiar with. Despite benefiting from a social media presence in my career, I am no fan of social media.

                      I could tell you more about alarming statistics of wasted human time (i.e. that the equivalent of 200,000 entire human lifetimes are spent endlessly scrolling social media)

                      I could talk about how companies like Meta are harvesting every piece of data they can about you to manipulate you to a.) spend more time on their ecosystem and b.) spend money with their advertisers.

                      I could tell you I’m sick of being distracted…

                      But the real catalyst for me was regarding some exchanges I observed among even respected friends.  Public disputes were becoming more common - toxic groupthink was becoming more normalized - and antithetical points contrary to topics we cultivate and invite guests to discuss on this show were becoming more popular.

                      The argument that “we need to be the good we want to see” in order to produce better online interactions is not, I repeat, NOT a valid point when the platform is deliberately engineered to harvest your information, manipulate, and distract you.  While I am open to participation in an online forum to stay connected with my far away friends, I don’t know of such a platform

                      So I left.  Sometime back in May.

                      I mention this - because when people say “Unplug” they often think about it in terms of a social media break.  No no.

                      I knew I was craving MUCH more than that.

                      In the months I’ve been off social media, I have celebrated happy occasions, mourned the loss of loved ones, enjoyed success in my occupation, traveled to another continent, and eaten amazing meals with wonderful people, and yet… all this while remaining present has been my goal.

                      Achieving varying degrees of real presence… I think… is nearly as exhausting as being distracted. And make no mistake.  I am an extroverted personality!

                      I think this is rather profoundly true for a lot of us, and may be something to consider on why you may catch yourself endlessly scrolling, instead of asking yourself “What am I looking for?”  Try asking yourself, “What are you looking to escape?”

                      The answers may not be obvious - but what became clear to me in my reading these past few years - is that we are made for nature.  We are made for nature and yet - so much of what we cultivate removes us from that ecosystem.

                      I will say - I was disappointed to learn that our cell phones still had a signal on the island - at some spots (which were noted by the notifications we received if the phones were left on as we crossed a point that had a signal). 

                      Thus - I turned off my device.  Instead - I enjoyed relying on a “Camp Snap” camera for the occasions I wanted to capture an image.  (Camp Snap cameras are like old school disposable cameras - but they are digital and you don't throw them away.  The point is they have no screen to distract you and you don’t look at your pictures until after your trip!  Nostalgic low tech fun!

                      https://www.campsnapphoto.com/

                      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                      Contact Information

                      • Email Craig O'Neill: speakup@craigoneill.net
                      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                      
                      

                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                      ]]>2a401e72-2a9d-4e9a-8673-d63a176e995bMon, 23 Jun 2025 00:15:00 -050023:25falsebonusCheck the Part: Warranty Fraud and Returns [THA 438]Thanks to our Partners, NAPA TRACS, and Today's Class
                      The automotive parts industry faces a disproportionately high return rate compared to other sectors, driven by misdiagnoses, improper installations, and fraudulent returns. This creates a significant financial burden on manufacturers and the entire supply chain. In this podcast, the guests explore these challenges and emphasize the need for stronger collaboration and communication between manufacturers, distributors, and repair shops. They advocate for a “Check the Part” initiative, encouraging thorough quality checks, proper documentation, and accurate diagnosis to reduce return rates. By adopting these strategies and leveraging technology, the industry can improve profitability, reduce inefficiencies, and boost customer satisfaction.

                      Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.

                      John Carney, President, FDP Friction Science

                      Michael Campana, Sr Manager of Quality Engineering, Dorman Products

                      Show Notes:

                      • Watch Full Video Episode
                      • https://checkthepart.com/
                      • Introduction (00:00:00)
                      • Impact of Warranty Costs and Identifying Return Reasons (00:04:40)
                      • Retailer Trial and Measurable Impact (00:06:37)
                      • Installation Best Practices and Logical Steps (00:07:55)
                      • Potential for QR Codes and Technology in Returns (00:08:40)
                      • Manufacturer Feedback and Data Analysis (00:10:41)
                      • QR Code Campaign and "You Can't Know Everything" (00:15:59)
                      • Challenges with Technician Compliance (00:17:32)
                      • Box Swapping and Manufacturer Mismatches (00:20:39)
                      • Distribution Verification and Fraudulent Returns Statistics (00:21:36)
                      • Invalid Warranty Returns and Used OEM Parts (00:23:12)
                      • Reverse Distribution Inefficiencies and Cost Impact (00:24:28)
                      • Compressor Kits and Professionalism in Installation (00:26:14)
                      • Manufacturer Analysis and "Check the Part" Awareness (00:28:16)
                      • Actionable Steps for Installers and Documentation (00:29:01)
                      • Communication Between Shops, Distributors, and Manufacturers (00:31:55)
                      • Feedback Loops and Continuous Improvement (00:33:30)
                      • "Check the Part" Campaign Resources and Recognition (00:35:37)
                      
                      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                      • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                      • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                      • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                      • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                      • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                      • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                      • Follow on X: https://twitter.com/RResultsBiz
                      • Visit the Website: https://remarkableresults.biz/
                      • Join our Insider List: https://remarkableresults.biz/insider
                      • All books mentioned on our podcasts: https://remarkableresults.biz/books
                      • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                      • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                      • Special episode collections: https://remarkableresults.biz/collections
                      • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                      • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                      • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                      • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                      • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                      • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                      • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional...]]>Thanks to our Partners, NAPA TRACS, and Today's Class
                        The automotive parts industry faces a disproportionately high return rate compared to other sectors, driven by misdiagnoses, improper installations, and fraudulent returns. This creates a significant financial burden on manufacturers and the entire supply chain. In this podcast, the guests explore these challenges and emphasize the need for stronger collaboration and communication between manufacturers, distributors, and repair shops. They advocate for a “Check the Part” initiative, encouraging thorough quality checks, proper documentation, and accurate diagnosis to reduce return rates. By adopting these strategies and leveraging technology, the industry can improve profitability, reduce inefficiencies, and boost customer satisfaction.

                        Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.

                        John Carney, President, FDP Friction Science

                        Michael Campana, Sr Manager of Quality Engineering, Dorman Products

                        Show Notes:

                        • Watch Full Video Episode
                        • https://checkthepart.com/
                        • Introduction (00:00:00)
                        • Impact of Warranty Costs and Identifying Return Reasons (00:04:40)
                        • Retailer Trial and Measurable Impact (00:06:37)
                        • Installation Best Practices and Logical Steps (00:07:55)
                        • Potential for QR Codes and Technology in Returns (00:08:40)
                        • Manufacturer Feedback and Data Analysis (00:10:41)
                        • QR Code Campaign and "You Can't Know Everything" (00:15:59)
                        • Challenges with Technician Compliance (00:17:32)
                        • Box Swapping and Manufacturer Mismatches (00:20:39)
                        • Distribution Verification and Fraudulent Returns Statistics (00:21:36)
                        • Invalid Warranty Returns and Used OEM Parts (00:23:12)
                        • Reverse Distribution Inefficiencies and Cost Impact (00:24:28)
                        • Compressor Kits and Professionalism in Installation (00:26:14)
                        • Manufacturer Analysis and "Check the Part" Awareness (00:28:16)
                        • Actionable Steps for Installers and Documentation (00:29:01)
                        • Communication Between Shops, Distributors, and Manufacturers (00:31:55)
                        • Feedback Loops and Continuous Improvement (00:33:30)
                        • "Check the Part" Campaign Resources and Recognition (00:35:37)
                        
                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                        • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                        • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                        • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                        • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                        • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                        • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                        • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                        • Follow on X: https://twitter.com/RResultsBiz
                        • Visit the Website: https://remarkableresults.biz/
                        • Join our Insider List: https://remarkableresults.biz/insider
                        • All books mentioned on our podcasts: https://remarkableresults.biz/books
                        • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                        • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                        • Special episode collections: https://remarkableresults.biz/collections
                        • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                        • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                        • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                        • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                        • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                        • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                        • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                        • 
                        • 
                        • 
                        • 
                        
                        ]]>3b546b4b-2041-41e1-b6f5-e626157938a6Fri, 20 Jun 2025 14:00:00 -050041:37falsefull4384382025 Benchmark Report Part 1: Biggest Changes, Key KPI's and Trends [E175] - Business By The NumbersThanks to our partner Promotive

                        Welcome to Part 1 of our annual Benchmark Report—hosted by Hunt Demarest, CPA, from Paar Melis & Associates. We dig into real financial data from hundreds of auto repair shops across the U.S., based on actual bookkeeping, not surveys.

                        Download your free 2024 Automotive Industry Benchmark Report: https://info.paarmelis.com/2024-automotive-industry-benchmark-report

                        Key Takeaways:

                        • Average monthly sales dropped from $149K (2023) to $123K (2024), but sales per advisor, technician, and bay remained steady.
                        • Gross profit % increased (from 51 % → 52 %), and overall expenses dropped (35 % → 33 %), boosting shop profitability.
                        • Advertising spend fell (3 % → 2 % of sales): shops that advertise less might be missing opportunities.
                        • Productivity plunged (57 % → 47.6 %)—likely due to fixed staff levels & fewer cars in 2024.
                        • Context matters: metrics like average repair order, car count, and productivity are interconnected—local benchmarks offer more accurate insight.
                        
                        

                        Thanks to our partner Promotive

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Text Paar Melis @ 301-307-5413

                        Download a Copy of My Books Here:

                        • Wrenches to Write-Offs
                        • Your Perfect Shop 
                        
                        

                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                        Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                        Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                        Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                        The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                        The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                        Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                        ]]>Thanks to our partner Promotive

                        Welcome to Part 1 of our annual Benchmark Report—hosted by Hunt Demarest, CPA, from Paar Melis & Associates. We dig into real financial data from hundreds of auto repair shops across the U.S., based on actual bookkeeping, not surveys.

                        Download your free 2024 Automotive Industry Benchmark Report: https://info.paarmelis.com/2024-automotive-industry-benchmark-report

                        Key Takeaways:

                        • Average monthly sales dropped from $149K (2023) to $123K (2024), but sales per advisor, technician, and bay remained steady.
                        • Gross profit % increased (from 51 % → 52 %), and overall expenses dropped (35 % → 33 %), boosting shop profitability.
                        • Advertising spend fell (3 % → 2 % of sales): shops that advertise less might be missing opportunities.
                        • Productivity plunged (57 % → 47.6 %)—likely due to fixed staff levels & fewer cars in 2024.
                        • Context matters: metrics like average repair order, car count, and productivity are interconnected—local benchmarks offer more accurate insight.
                        
                        

                        Thanks to our partner Promotive

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Text Paar Melis @ 301-307-5413

                        Download a Copy of My Books Here:

                        • Wrenches to Write-Offs
                        • Your Perfect Shop 
                        
                        

                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                        Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                        Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                        Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                        The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                        The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                        Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                        ]]>58f737e6-2320-49cc-9a4f-6f413c498ebbThu, 19 Jun 2025 00:15:00 -050034:44falsebonusAnalysis of the 2025 WrenchWay Technician Survey [E189] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training

                        Key Takeaways:

                        Survey Demographics & Limitations

                        • Skewed Representation: 62% of respondents had 20+ years of experience, while entry-level and mid-career techs were underrepresented. Geographically, responses were heavy in the East/Midwest but sparse in central/western U.S.
                        • ASE Certification Bias: 80% of respondents held ASE certifications, contrasting with the broader industry (only ~25% of U.S. technicians are ASE-certified). Fanslow urges broader participation for accurate data.
                        
                        

                        What Technicians Want

                        • Proper shop equipment (87%) – Includes OE tools (e.g., GTS+ for Toyota/Honda), ADAS calibration tools, and powertrain tables 210.
                        • Paid vacation (83%) and retirement plans (72%) – Fanslow notes ambiguity in definitions (e.g., weeks offered) and calls for industry standardization.
                        • Paid training (65%) – Despite high demand, many techs underutilize training opportunities.
                        • Hourly/salary (majority) > hourly + production bonus (25%) > flat rate (20%). Fanslow attributes this to desire for stability, especially in rust-prone regions where labor guides may be unrealistic.
                        
                        

                        Industry Pain Points

                        • Low Satisfaction: Only 49% would recommend their shop to a friend. Poor communication (30% approval) and inadequate mentorship (<30%) are key issues.
                        • Urgent Needs: Higher pay (78%) – Fanslow advocates for cost-of-living-adjusted wages over raw dollar comparisons.
                        • Better benefits, tool allowances, and management (13–14%) – Vague but critical for retention.
                        
                        

                        Call to Action

                        • Increase Survey Participation: Fanslow urges technicians to join WrenchWay (free) to amplify diverse voices, especially from underrepresented regions/experience levels.
                        • Shop Owner Accountability: Recommends transparent conversations about compensation, equipment, and mentorship programs to address dissatisfaction.
                        
                        

                        Notable Quotes

                        • “4700 respondents is impressive, but in a field of 800,000 technicians, it’s hardly a scratch.” – Matt Fanslow
                        • “If you’re not paying attention to cost-of-living-adjusted wages, you’re missing the point.” – Matt Fanslow
                        
                        

                        Actionable Insights

                        • For Technicians: Join WrenchWay to contribute to future surveys. Advocate for clear career paths and training at your shop.
                        • For Shop Owners: Benchmark pay against local cost of living. Invest in OE tools and mentorship programs to retain talent.
                        • Industry-Wide: Address communication gaps and collaborate with schools to improve perceptions of the trade (only 25% of shops support local schools).
                        
                        

                        Thanks to our Partner, NAPA Autotech Training

                        NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                        Contact Information

                        • Email Matt: mattfanslowpodcast@gmail.com
                        • Diagnosing the Aftermarket A - Z YouTube Channel
                        • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                        
                        

                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                        ]]>Thanks to our Partner, NAPA Autotech Training

                        Key Takeaways:

                        Survey Demographics & Limitations

                        • Skewed Representation: 62% of respondents had 20+ years of experience, while entry-level and mid-career techs were underrepresented. Geographically, responses were heavy in the East/Midwest but sparse in central/western U.S.
                        • ASE Certification Bias: 80% of respondents held ASE certifications, contrasting with the broader industry (only ~25% of U.S. technicians are ASE-certified). Fanslow urges broader participation for accurate data.
                        
                        

                        What Technicians Want

                        • Proper shop equipment (87%) – Includes OE tools (e.g., GTS+ for Toyota/Honda), ADAS calibration tools, and powertrain tables 210.
                        • Paid vacation (83%) and retirement plans (72%) – Fanslow notes ambiguity in definitions (e.g., weeks offered) and calls for industry standardization.
                        • Paid training (65%) – Despite high demand, many techs underutilize training opportunities.
                        • Hourly/salary (majority) > hourly + production bonus (25%) > flat rate (20%). Fanslow attributes this to desire for stability, especially in rust-prone regions where labor guides may be unrealistic.
                        
                        

                        Industry Pain Points

                        • Low Satisfaction: Only 49% would recommend their shop to a friend. Poor communication (30% approval) and inadequate mentorship (<30%) are key issues.
                        • Urgent Needs: Higher pay (78%) – Fanslow advocates for cost-of-living-adjusted wages over raw dollar comparisons.
                        • Better benefits, tool allowances, and management (13–14%) – Vague but critical for retention.
                        
                        

                        Call to Action

                        • Increase Survey Participation: Fanslow urges technicians to join WrenchWay (free) to amplify diverse voices, especially from underrepresented regions/experience levels.
                        • Shop Owner Accountability: Recommends transparent conversations about compensation, equipment, and mentorship programs to address dissatisfaction.
                        
                        

                        Notable Quotes

                        • “4700 respondents is impressive, but in a field of 800,000 technicians, it’s hardly a scratch.” – Matt Fanslow
                        • “If you’re not paying attention to cost-of-living-adjusted wages, you’re missing the point.” – Matt Fanslow
                        
                        

                        Actionable Insights

                        • For Technicians: Join WrenchWay to contribute to future surveys. Advocate for clear career paths and training at your shop.
                        • For Shop Owners: Benchmark pay against local cost of living. Invest in OE tools and mentorship programs to retain talent.
                        • Industry-Wide: Address communication gaps and collaborate with schools to improve perceptions of the trade (only 25% of shops support local schools).
                        
                        

                        Thanks to our Partner, NAPA Autotech Training

                        NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                        Contact Information

                        • Email Matt: mattfanslowpodcast@gmail.com
                        • Diagnosing the Aftermarket A - Z YouTube Channel
                        • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                        
                        

                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                        ]]>6513d875-a39b-4e0a-849c-0da6affec23fWed, 18 Jun 2025 00:15:00 -050030:06falsebonusPreparing for August's Marketing [E157] - The Auto Repair Marketing PodcastAugust might feel far off, but now’s the time to get your marketing dialed in. Back-to-school season, college car checkups, fall event prep, it’s all coming fast. Brian Walker and Caroline Legrand break down what shop owners should be doing in June to stay ahead of the game.

                        You’ll hear why now’s the time to smooth out your schedule for slower months, how to build campaigns around national days (yes, even Tug of War Day), and what themes you can tap into to keep your shop top-of-mind.

                        If you’re looking for simple, practical ideas to stay ahead, fill your bays, and have a little fun doing it, this one’s for you.

                        Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                        RepairPal.com/shops.

                        Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your customer loyalty app. Visit Appfueled.com

                        Lagniappe (Books, Links, Other Podcasts, etc)

                        August Social Media Content Topics

                        Days of the Year

                        National Calendar

                        Show Notes with Timestamps

                        • Introduction and Sponsor Thanks (00:00:10) Brian introduces Caroline, thanks sponsors, and sets up the episode’s focus on August marketing preparation.
                        • August Marketing Overview & Back-to-School Themes (00:00:59) Discussion of August marketing, back-to-school prep, safety, community drives, and planning for fall events.
                        • Planning Ahead for August & September (00:02:15) Emphasizes planning marketing in advance, scheduling repairs for slower months, and balancing shop workload.
                        • August Monthly Themes (00:04:40) Covers National Dog Month, Happiness Happens Month, and National Back to School Month as social media topics.
                        • Back-to-School Drives & College Car Prep (00:06:05) Ideas for school supply drives, prepping college students’ cars, and timing service appointments.
                        • August Weekly Observances (00:07:37) Highlights National Management Training Week and its relevance to fall conference season and staff training.
                        • Drive Sober or Get Pulled Over Campaign (00:08:24) Discusses the national safety campaign before Labor Day and ways shops can promote safe driving.
                        • National Composites Week (00:09:28) Educational opportunity to discuss vehicle materials, composites, and new trends in automotive manufacturing.
                        • National Aviation Week & Coast Guard Day (00:11:18) Ideas for local collaborations, celebrating aviation, Coast Guard, and sharing personal or community stories.
                        • Stop on Red Week & School Zone Safety (00:14:23) Promoting back-to-school safety tips, school zone awareness, and safe driving reminders.
                        • Sturgis Motorcycle Rally & International Clown Week (00:14:59) Mentions the Sturgis Rally and shares humorous stories about clowns, with ideas for lighthearted shop content.
                        • August Days of the Month Overview (00:17:01) Notes that August has fewer auto-repair-relevant days, but highlights a few for creative marketing.
                        • Worldwide Web Day (00:17:22) Encourages shops to promote their websites, run scavenger hunts, or highlight online content.
                        • National Coast Guard Day & Purple Heart Day (00:18:02) Opportunities to honor military service members and veterans in the community.
                        • International Coworking Day (00:18:33) Spotlights teamwork within the shop, highlighting staff collaboration and camaraderie.
                        • National Nonprofit Day (00:18:54) Showcases shop involvement with local nonprofits and community engagement.
                        • National Vlogging Day (00:19:05) Encourages shops to create and share video content, leveraging video for marketing.
                        • National Delivery Driver Appreciation Day (00:19:28) Recognizes delivery drivers, both for parts and gig economy, with potential promotions or appreciation posts.
                        • National Tug of War Day & Rock Paper Scissors Day (00:20:15) Fun team-building activities and social media content ideas for shop staff.
                        • National Petroleum Day (00:21:12) Industry-relevant day to create engaging or educational content about petroleum and automotive services.
                        • Back-to-School Car Care Campaigns (00:21:29) Ideas for car care packages, safety checks, and promotions tied to back-to-school season.
                        • Hosts’ Favorite August Marketing Days (00:22:19) Brian and Caroline share which August days they’d choose for shop marketing, adding a personal touch.
                        • Closing & Outro (00:23:13) Thanks to sponsors, encouragement to listen to other podcasts, and final sign-off.
                        
                        

                        How To Get In Touch

                        Join The Auto Repair Marketing Mastermind Group on Facebook

                        Meet The Pros

                        Follow SMP on Facebook

                        Follow SMP on Instagram

                        Get The Ultimate Guide to Auto Repair Shop Marketing Book

                        Email Us Podcast Questions or Topics

                        ]]>August might feel far off, but now’s the time to get your marketing dialed in. Back-to-school season, college car checkups, fall event prep, it’s all coming fast. Brian Walker and Caroline Legrand break down what shop owners should be doing in June to stay ahead of the game.

                        You’ll hear why now’s the time to smooth out your schedule for slower months, how to build campaigns around national days (yes, even Tug of War Day), and what themes you can tap into to keep your shop top-of-mind.

                        If you’re looking for simple, practical ideas to stay ahead, fill your bays, and have a little fun doing it, this one’s for you.

                        Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                        RepairPal.com/shops.

                        Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your customer loyalty app. Visit Appfueled.com

                        Lagniappe (Books, Links, Other Podcasts, etc)

                        August Social Media Content Topics

                        Days of the Year

                        National Calendar

                        Show Notes with Timestamps

                        • Introduction and Sponsor Thanks (00:00:10) Brian introduces Caroline, thanks sponsors, and sets up the episode’s focus on August marketing preparation.
                        • August Marketing Overview & Back-to-School Themes (00:00:59) Discussion of August marketing, back-to-school prep, safety, community drives, and planning for fall events.
                        • Planning Ahead for August & September (00:02:15) Emphasizes planning marketing in advance, scheduling repairs for slower months, and balancing shop workload.
                        • August Monthly Themes (00:04:40) Covers National Dog Month, Happiness Happens Month, and National Back to School Month as social media topics.
                        • Back-to-School Drives & College Car Prep (00:06:05) Ideas for school supply drives, prepping college students’ cars, and timing service appointments.
                        • August Weekly Observances (00:07:37) Highlights National Management Training Week and its relevance to fall conference season and staff training.
                        • Drive Sober or Get Pulled Over Campaign (00:08:24) Discusses the national safety campaign before Labor Day and ways shops can promote safe driving.
                        • National Composites Week (00:09:28) Educational opportunity to discuss vehicle materials, composites, and new trends in automotive manufacturing.
                        • National Aviation Week & Coast Guard Day (00:11:18) Ideas for local collaborations, celebrating aviation, Coast Guard, and sharing personal or community stories.
                        • Stop on Red Week & School Zone Safety (00:14:23) Promoting back-to-school safety tips, school zone awareness, and safe driving reminders.
                        • Sturgis Motorcycle Rally & International Clown Week (00:14:59) Mentions the Sturgis Rally and shares humorous stories about clowns, with ideas for lighthearted shop content.
                        • August Days of the Month Overview (00:17:01) Notes that August has fewer auto-repair-relevant days, but highlights a few for creative marketing.
                        • Worldwide Web Day (00:17:22) Encourages shops to promote their websites, run scavenger hunts, or highlight online content.
                        • National Coast Guard Day & Purple Heart Day (00:18:02) Opportunities to honor military service members and veterans in the community.
                        • International Coworking Day (00:18:33) Spotlights teamwork within the shop, highlighting staff collaboration and camaraderie.
                        • National Nonprofit Day (00:18:54) Showcases shop involvement with local nonprofits and community engagement.
                        • National Vlogging Day (00:19:05) Encourages shops to create and share video content, leveraging video for marketing.
                        • National Delivery Driver Appreciation Day (00:19:28) Recognizes delivery drivers, both for parts and gig economy, with potential promotions or appreciation posts.
                        • National Tug of War Day & Rock Paper Scissors Day (00:20:15) Fun team-building activities and social media content ideas for shop staff.
                        • National Petroleum Day (00:21:12) Industry-relevant day to create engaging or educational content about petroleum and automotive services.
                        • Back-to-School Car Care Campaigns (00:21:29) Ideas for car care packages, safety checks, and promotions tied to back-to-school season.
                        • Hosts’ Favorite August Marketing Days (00:22:19) Brian and Caroline share which August days they’d choose for shop marketing, adding a personal touch.
                        • Closing & Outro (00:23:13) Thanks to sponsors, encouragement to listen to other podcasts, and final sign-off.
                        
                        

                        How To Get In Touch

                        Join The Auto Repair Marketing Mastermind Group on Facebook

                        Meet The Pros

                        Follow SMP on Facebook

                        Follow SMP on Instagram

                        Get The Ultimate Guide to Auto Repair Shop Marketing Book

                        Email Us Podcast Questions or Topics

                        ]]>7421572d-40ac-41e8-9d72-2d7341225092Wed, 18 Jun 2025 00:15:00 -050023:44falsebonusIt’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded at Vision Hi-Tech Training & Expo, Ben Dexter sheds light on a common issue: many shop owners are only scratching the surface of what their shop management systems can do. From underutilized tools to overlooked processes, this conversation uncovers the true value of role-based training, strategies for better customer communication, why profit should be seen as a healthy business goal, the impact of digital vehicle inspections (DVIs), why strong service advisors are essential, and the crucial role of inventory control in shop performance. Whether you’re a shop owner, service advisor, or team leader, this episode offers practical takeaways to help your business thrive. Ben Dexter, National Training Manager, NAPA TRACS. Find Ben's other episodes HERE Show Notes
                        • Vision Hi-Tech Training & Expo: https://visionkc.com/
                        • Shop Management System Utilization (00:01:21)
                        • Shop Owner Mindset and Growth (00:02:56)
                        • Labor Matrix and Pay Structures (00:04:39)
                        • Communication and Transparency (00:06:21)
                        • Profitability and Professionalism (00:07:45)
                        • Customer Experience Focus (00:08:36)
                        • Inventory Control and Efficiency (00:09:30)
                        • Inventory Management Best Practices (00:10:58)
                        • Parts Stocking and Human Error (00:11:21)
                        • Balancing Inventory Investment and Efficiency (00:13:07)
                        • Service Counter and Customer Experience (00:15:41)
                        • Workflow, Process, and Flowcharts (00:20:07)
                        • Role-Based Training and SOPs (00:23:23)
                        • AI and Shop Management (00:26:45)
                        • Interview Process and Diagnostic Challenges (00:29:20)
                        • Service Counter Accountability (00:31:56)
                        • Breaking the Cycle and Seeking Help (00:34:17)
                        
                        Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                        • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                        • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                        • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                        • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                        • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                        • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                        • Follow on Twitter: https://twitter.com/RResultsBiz
                        • Visit the Website: https://remarkableresults.biz/
                        • Join our Insider List: https://remarkableresults.biz/insider
                        • All books mentioned on our podcasts: https://remarkableresults.biz/books
                        • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                        • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                        • Special episode collections: https://remarkableresults.biz/collections
                        • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                        • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                        • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                        • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                        • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                        • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                        • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                        
                                ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded at Vision Hi-Tech Training & Expo, Ben Dexter sheds light on a common issue: many shop owners are only scratching the surface of what their shop management systems can do. From underutilized tools to overlooked processes, this conversation uncovers the true value of role-based training, strategies for better customer communication, why profit should be seen as a healthy business goal, the impact of digital vehicle inspections (DVIs), why strong service advisors are essential, and the crucial role of inventory control in shop performance. Whether you’re a shop owner, service advisor, or team leader, this episode offers practical takeaways to help your business thrive. Ben Dexter, National Training Manager, NAPA TRACS. Find Ben's other episodes HERE Show Notes
                        • Vision Hi-Tech Training & Expo: https://visionkc.com/
                        • Shop Management System Utilization (00:01:21)
                        • Shop Owner Mindset and Growth (00:02:56)
                        • Labor Matrix and Pay Structures (00:04:39)
                        • Communication and Transparency (00:06:21)
                        • Profitability and Professionalism (00:07:45)
                        • Customer Experience Focus (00:08:36)
                        • Inventory Control and Efficiency (00:09:30)
                        • Inventory Management Best Practices (00:10:58)
                        • Parts Stocking and Human Error (00:11:21)
                        • Balancing Inventory Investment and Efficiency (00:13:07)
                        • Service Counter and Customer Experience (00:15:41)
                        • Workflow, Process, and Flowcharts (00:20:07)
                        • Role-Based Training and SOPs (00:23:23)
                        • AI and Shop Management (00:26:45)
                        • Interview Process and Diagnostic Challenges (00:29:20)
                        • Service Counter Accountability (00:31:56)
                        • Breaking the Cycle and Seeking Help (00:34:17)
                        
                        Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                        • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                        • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                        • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                        • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                        • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                        • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                        • Follow on Twitter: https://twitter.com/RResultsBiz
                        • Visit the Website: https://remarkableresults.biz/
                        • Join our Insider List: https://remarkableresults.biz/insider
                        • All books mentioned on our podcasts: https://remarkableresults.biz/books
                        • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                        • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                        • Special episode collections: https://remarkableresults.biz/collections
                        • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                        • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                        • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                        • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                        • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                        • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                        • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                        
                                ]]>20417b40-e7d9-4bde-a4dd-cb08077293dbTue, 17 Jun 2025 00:15:00 -050036:29falsefull10441044The Case for Employee Emails [E047] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                        Watch Full Video Episode

                        Email-Seriously!

                        In many business conversations the first correspondence is often by email and it is NOT going away anytime soon.

                        While YES email in general has MANY problems there are still professionals who are more responsive to emails than texts or phone calls.

                        We’ll be talking about email in terms of impressions, practicality, and interactions.

                        I’ll lay a few ideas out and then we’ll discuss some best practices for team ownership so email correspondence doesn’t result in dropped balls.

                        Today’s WOTD is: Eloquent

                        We’ll define our word - after we hear a word from our sponsors who make this show possible!

                        adjective: marked by forceful and fluent expression, an eloquent preacher: vividly or movingly expressive or revealing, an eloquent monument

                        On Making an Impression:

                        In the aftermarket - and countless other small businesses - it is very common to see email interaction with people using public domain email addresses.  This can be the casual:  .gmail.com / .icloud.com / .yahoo.com  | The older… @aol.com / @hotmail.com / @netscape.com.

                        Or - what I will simply call “serious” emails - those that use their own custom domain names.

                        While we ALL use some casual and older email suffix - I want to raise a few points to help you consider moving yourself or your organization to owning, maintaining, or providing your own email domain.

                        There is just no denying the casual nature of the suffix, and it feels like an afterthought in business settings if you’re still relying on .gmail…

                        Sending an email with a link from your shop?  Best if it is not from rando@gmail.com.

                        If you’re networking, applying for a job, or running a transaction - a more “serious” email suffix does appear more professional, stands out, and builds trust.

                        Is it a game changer?  Not always - but like any other feature of a business, it is a factor in how you are being perceived.

                        Communication goes far beyond the words we use - and absolutely involves our outward appearances - even our digital appearance.  With most every inbox - before every subject -is the address the email is from.

                        On the older suffixes, it’s commonly joked about, but there are strong assumptions that if you have an AOL email address today in 2025 - you most likely no long care that “you’ve got mail” and you probably won’t check it either.  Is it fair?  No maybe not - but I can speak from experience on this.  If you are working with a client using older emails like AOL - and you must email them - I’m a big fan of calling to let those individuals know to check their email… in most cases. If you’re offended by this and you use an AOL email - go ahead and send an email to speakup@craigoneill.net and… be sure to leave me your number!   

                        In all seriousness - if we are engaging via email - it is almost always for a transaction or in some form of a professional capacity and less likely for personal correspondence…

                        Which leads me to a best practice I’ve encouraged for nearly a decade.

                        Create standardized company emails for EVERY employee.

                        I came across a shop doing this just this morning. It is RARE to see this.

                        EVERY employee in the shop that had a user in the system they all had an email address from the organization.

                        Advisors and Techs!

                        I’ve seen many shops that have communication specialists who are given a business email - but almost always the service specialists are using a generic email - often with some inappropriate names…

                        Follow me on this.

                        This goes well beyond appearance -staff that have a need to correspond with a vendor or partner are best to be doing so with an email that proves their employment.

                        Why?

                        Think about it.

                        If you have individuals with their own emails functioning as established employees - do your vendors know when they are no longer employees? 

                        Businesses that provide employees with emails have 100% control over that email being disabled if the employee is no longer with the business.

                        In our ever increasingly technological field- this has ramifications on a wide variety of partnerships, tool access, and security credentials. 

                        The sheer volume of applications and software platforms that you may need to manage logins with can be managed much easier if you know automatically - the email that they were granted access with.

                        Which leads me to practicality:

                        When I am working with people - they typically have to administrate users in some form.

                        It is rare that a file is on hand with the proper contact records for an employee. 

                        In a recent example - there were some decent human resource records - and the owner used those to start logins.  When the email verification (a necessary security measure today) went out - it was revealed that many of the people on the list no longer had access to the personal emails they had once upon a time provided to the organization.

                        In all businesses - there is a need to communicate things to entire teams.

                        While group texts can suffice - larger organizations cannot send mass texts out to employees.

                        They can however email employees to addresses that the organization provides.  This is more secure - and more structured to go along with expectations.

                        Working in software - all my team members are expected to receive and respond to emails, and high volumes of professional correspondence are done through that channel. 

                        Professional emails can get cluttered - but the clutter is manageable.

                        Personal emails are almost always cluttered - and important things can get buried far easier.

                        The last thing I want you to consider is how our team manages inbound emails that are to a generic email.  I.e. Service@yourshop.com.

                        I was recently at a shop that had an old computer still plugged in and running so they could still access the email on that computer. 

                        I probed - and learned that the email application “Thunderbird” was logged in with the shop email - but no one knew the password or could access the password.  The shop had been sold and was under new ownership - and the owner didn’t remember the password either.

                        I genuinely didn’t have a solution for them - but knew that they will soon be getting a new email.

                        The thing is- I’ve struggled with this too.  In the late 90s through the 00’s - I was still doing a terrible job with emails.  It was a total afterthought - and it seemed like the passwords were always getting changed.  You know the feeling.  You get a phone call and someone says something like “I emailed you two weeks ago and never got a response.”

                        This is no longer an option today - as people are all giddy over AI phone assistants that will answer questions after hours… missing an email was a moment that mattered.

                        The problem at the root of these scenarios is that a bunch of people are owning one email.  You have heard it said - if everyone owns it, no one owns it?  Well this creates a real mess.

                        The best practice out of this is simple.

                        #1 - Create emails for all of your team members in your own domain.

                        #2 - Create a workspace - i.e. google

                        #3 - Create a group email - group emails are different than a user - for example - we have “Sales@autoflow.com - I see that email as well as many of our team members - 

                        #4 - Make a standard policy for responses.  I.e. For us a Sales@autoflow.com email gets replied to by Chan - and he makes the reply to the sender and the group - so all members of the group know it’s been handled.  (or he’ll email the group and say he’s got it - and reach out directly to the individual)

                        There are other ways to accomplish this - i.e. .icloud from Apple has simple domain custimizability- but I wouldn’t know about that due to my eagerness to avoid throwing money at apple.  Google isn’t much better -but it’s the devil I know!

                        For myself - I purchased my domain from “Iwantmyname” - and chose to use that domain with Google Workspace.  The domain I use cost $20 a year.

                        The users in workspace cost $14 per month.  (going up soon…)

                        It’s NOT serious money.

                        For an organization - it’s a small cost - and ought to be...]]>Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                        Watch Full Video Episode

                        Email-Seriously!

                        In many business conversations the first correspondence is often by email and it is NOT going away anytime soon.

                        While YES email in general has MANY problems there are still professionals who are more responsive to emails than texts or phone calls.

                        We’ll be talking about email in terms of impressions, practicality, and interactions.

                        I’ll lay a few ideas out and then we’ll discuss some best practices for team ownership so email correspondence doesn’t result in dropped balls.

                        Today’s WOTD is: Eloquent

                        We’ll define our word - after we hear a word from our sponsors who make this show possible!

                        adjective: marked by forceful and fluent expression, an eloquent preacher: vividly or movingly expressive or revealing, an eloquent monument

                        On Making an Impression:

                        In the aftermarket - and countless other small businesses - it is very common to see email interaction with people using public domain email addresses.  This can be the casual:  .gmail.com / .icloud.com / .yahoo.com  | The older… @aol.com / @hotmail.com / @netscape.com.

                        Or - what I will simply call “serious” emails - those that use their own custom domain names.

                        While we ALL use some casual and older email suffix - I want to raise a few points to help you consider moving yourself or your organization to owning, maintaining, or providing your own email domain.

                        There is just no denying the casual nature of the suffix, and it feels like an afterthought in business settings if you’re still relying on .gmail…

                        Sending an email with a link from your shop?  Best if it is not from rando@gmail.com.

                        If you’re networking, applying for a job, or running a transaction - a more “serious” email suffix does appear more professional, stands out, and builds trust.

                        Is it a game changer?  Not always - but like any other feature of a business, it is a factor in how you are being perceived.

                        Communication goes far beyond the words we use - and absolutely involves our outward appearances - even our digital appearance.  With most every inbox - before every subject -is the address the email is from.

                        On the older suffixes, it’s commonly joked about, but there are strong assumptions that if you have an AOL email address today in 2025 - you most likely no long care that “you’ve got mail” and you probably won’t check it either.  Is it fair?  No maybe not - but I can speak from experience on this.  If you are working with a client using older emails like AOL - and you must email them - I’m a big fan of calling to let those individuals know to check their email… in most cases. If you’re offended by this and you use an AOL email - go ahead and send an email to speakup@craigoneill.net and… be sure to leave me your number!   

                        In all seriousness - if we are engaging via email - it is almost always for a transaction or in some form of a professional capacity and less likely for personal correspondence…

                        Which leads me to a best practice I’ve encouraged for nearly a decade.

                        Create standardized company emails for EVERY employee.

                        I came across a shop doing this just this morning. It is RARE to see this.

                        EVERY employee in the shop that had a user in the system they all had an email address from the organization.

                        Advisors and Techs!

                        I’ve seen many shops that have communication specialists who are given a business email - but almost always the service specialists are using a generic email - often with some inappropriate names…

                        Follow me on this.

                        This goes well beyond appearance -staff that have a need to correspond with a vendor or partner are best to be doing so with an email that proves their employment.

                        Why?

                        Think about it.

                        If you have individuals with their own emails functioning as established employees - do your vendors know when they are no longer employees? 

                        Businesses that provide employees with emails have 100% control over that email being disabled if the employee is no longer with the business.

                        In our ever increasingly technological field- this has ramifications on a wide variety of partnerships, tool access, and security credentials. 

                        The sheer volume of applications and software platforms that you may need to manage logins with can be managed much easier if you know automatically - the email that they were granted access with.

                        Which leads me to practicality:

                        When I am working with people - they typically have to administrate users in some form.

                        It is rare that a file is on hand with the proper contact records for an employee. 

                        In a recent example - there were some decent human resource records - and the owner used those to start logins.  When the email verification (a necessary security measure today) went out - it was revealed that many of the people on the list no longer had access to the personal emails they had once upon a time provided to the organization.

                        In all businesses - there is a need to communicate things to entire teams.

                        While group texts can suffice - larger organizations cannot send mass texts out to employees.

                        They can however email employees to addresses that the organization provides.  This is more secure - and more structured to go along with expectations.

                        Working in software - all my team members are expected to receive and respond to emails, and high volumes of professional correspondence are done through that channel. 

                        Professional emails can get cluttered - but the clutter is manageable.

                        Personal emails are almost always cluttered - and important things can get buried far easier.

                        The last thing I want you to consider is how our team manages inbound emails that are to a generic email.  I.e. Service@yourshop.com.

                        I was recently at a shop that had an old computer still plugged in and running so they could still access the email on that computer. 

                        I probed - and learned that the email application “Thunderbird” was logged in with the shop email - but no one knew the password or could access the password.  The shop had been sold and was under new ownership - and the owner didn’t remember the password either.

                        I genuinely didn’t have a solution for them - but knew that they will soon be getting a new email.

                        The thing is- I’ve struggled with this too.  In the late 90s through the 00’s - I was still doing a terrible job with emails.  It was a total afterthought - and it seemed like the passwords were always getting changed.  You know the feeling.  You get a phone call and someone says something like “I emailed you two weeks ago and never got a response.”

                        This is no longer an option today - as people are all giddy over AI phone assistants that will answer questions after hours… missing an email was a moment that mattered.

                        The problem at the root of these scenarios is that a bunch of people are owning one email.  You have heard it said - if everyone owns it, no one owns it?  Well this creates a real mess.

                        The best practice out of this is simple.

                        #1 - Create emails for all of your team members in your own domain.

                        #2 - Create a workspace - i.e. google

                        #3 - Create a group email - group emails are different than a user - for example - we have “Sales@autoflow.com - I see that email as well as many of our team members - 

                        #4 - Make a standard policy for responses.  I.e. For us a Sales@autoflow.com email gets replied to by Chan - and he makes the reply to the sender and the group - so all members of the group know it’s been handled.  (or he’ll email the group and say he’s got it - and reach out directly to the individual)

                        There are other ways to accomplish this - i.e. .icloud from Apple has simple domain custimizability- but I wouldn’t know about that due to my eagerness to avoid throwing money at apple.  Google isn’t much better -but it’s the devil I know!

                        For myself - I purchased my domain from “Iwantmyname” - and chose to use that domain with Google Workspace.  The domain I use cost $20 a year.

                        The users in workspace cost $14 per month.  (going up soon…)

                        It’s NOT serious money.

                        For an organization - it’s a small cost - and ought to be recognized as a cost of doing business.

                        - The workspace also comes with work calendars - internal chat - and a variety of other applications to keep your team in touch with each other and the people who you do business with.

                        Something to add? Something you’re curious about?  Something you’d like to talk about?  - email me here:  speakup@craigoneill.net.

                        We appreciate hearing from you on anything that helps - or suggestions on topics you’d like to hear us discuss on the show that will help you on YOUR communication journey!

                        We appreciate hearing from you on anything that helps, or suggestions on topics you’d like to hear us discuss on the show that will help you on YOUR communication journey!

                        Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                        The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                        AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                        AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                        Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                        In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                        Contact Information

                        • Email Craig O'Neill: speakup@craigoneill.net
                        • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                        
                        

                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                        ]]>3dca0e65-c730-41f4-a5dd-e06a64583fa0Mon, 16 Jun 2025 00:15:00 -050026:38falsebonusThe Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437]Thanks to our Partners, NAPA TRACS, and Today's Class
                        In celebration of ten years of podcasting, Carm Capriotto reunites with early guests—Dwayne Myers, Clint Dudley, and Gene Morrill—to reflect on their original episodes and the evolution of their businesses. The episode explores their growth over the past decade, the vital role of coaching, continuous education, and adapting to industry changes such as labor rates and operations. Emphasizing the importance of strong processes, community, and putting people first, the conversation highlights how shared experiences and lifelong learning drive success in the automotive repair industry.

                        Clint Dudley, Shade Tree Auto, Grimes, IA. Clint’s previous episodes HERE

                        Dwayne Myers, Dynamic Automotive. Dwayne’s previous episodes HERE.

                        Gene Morrill, Certified Automotive in Glendora. Gene’s previous episodes HERE

                        Show Notes:

                        • Watch Full Video Episode
                        • Introduction & 10th Anniversary Kickoff (00:00:00)
                        • Early Podcast Episodes & Guest Introductions (00:01:11)
                        • Podcast’s Impact & R&D Philosophy (00:03:19)
                        • Dwayne’s Journey & Business Growth (00:05:28)
                        • Podcast as a Turning Point (00:06:36)
                        • Clint’s Growth Story (00:08:10) C
                        • Gene’s Reflections & Downsizing (00:10:06)
                        • Family, Health, and Work-Life Balance (00:11:33)
                        • Memorable Moments & Industry Changes (00:14:31)
                        • Evolution of Podcast Formats (00:16:02)
                        • COVID-19’s Impact on Business (00:21:09)
                        • Transition from Technician to Business Owner (00:21:58)
                        • The Value of Coaching & Peer Groups (00:22:52)
                        • Coaching vs. Expert Help (00:25:59)
                        • Learning from Other Industries (00:27:30)
                        • Giving Back & Mentoring (00:28:48)
                        • Industry Stats: Fuel, Wages, and Labor Rates (00:30:50)
                        • Shop Owner Burnout & Value Pricing (00:34:50)
                        • Business Education for Shop Owners (00:36:09)
                        • Language Shift: The Rise of the Specialist (00:38:36)
                        • Rising Costs & Labor Rate Realities (00:42:42)
                        • Legacy of the Podcast: Making People Better (00:44:53)
                        • Final Words & Takeaways (00:49:23)
                        
                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                        • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                        • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                        • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                        • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                        • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                        • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                        • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                        • Follow on X: https://twitter.com/RResultsBiz
                        • Visit the Website: https://remarkableresults.biz/
                        • Join our Insider List: https://remarkableresults.biz/insider
                        • All books mentioned on our podcasts: https://remarkableresults.biz/books
                        • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                        • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                        • Special episode collections: https://remarkableresults.biz/collections
                        • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                        • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                        • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                        • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                        • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                        • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                        • Speak Up! Effective Communication with Craig O'Neill: Develop...]]>Thanks to our Partners, NAPA TRACS, and Today's Class
                          In celebration of ten years of podcasting, Carm Capriotto reunites with early guests—Dwayne Myers, Clint Dudley, and Gene Morrill—to reflect on their original episodes and the evolution of their businesses. The episode explores their growth over the past decade, the vital role of coaching, continuous education, and adapting to industry changes such as labor rates and operations. Emphasizing the importance of strong processes, community, and putting people first, the conversation highlights how shared experiences and lifelong learning drive success in the automotive repair industry.

                          Clint Dudley, Shade Tree Auto, Grimes, IA. Clint’s previous episodes HERE

                          Dwayne Myers, Dynamic Automotive. Dwayne’s previous episodes HERE.

                          Gene Morrill, Certified Automotive in Glendora. Gene’s previous episodes HERE

                          Show Notes:

                          • Watch Full Video Episode
                          • Introduction & 10th Anniversary Kickoff (00:00:00)
                          • Early Podcast Episodes & Guest Introductions (00:01:11)
                          • Podcast’s Impact & R&D Philosophy (00:03:19)
                          • Dwayne’s Journey & Business Growth (00:05:28)
                          • Podcast as a Turning Point (00:06:36)
                          • Clint’s Growth Story (00:08:10) C
                          • Gene’s Reflections & Downsizing (00:10:06)
                          • Family, Health, and Work-Life Balance (00:11:33)
                          • Memorable Moments & Industry Changes (00:14:31)
                          • Evolution of Podcast Formats (00:16:02)
                          • COVID-19’s Impact on Business (00:21:09)
                          • Transition from Technician to Business Owner (00:21:58)
                          • The Value of Coaching & Peer Groups (00:22:52)
                          • Coaching vs. Expert Help (00:25:59)
                          • Learning from Other Industries (00:27:30)
                          • Giving Back & Mentoring (00:28:48)
                          • Industry Stats: Fuel, Wages, and Labor Rates (00:30:50)
                          • Shop Owner Burnout & Value Pricing (00:34:50)
                          • Business Education for Shop Owners (00:36:09)
                          • Language Shift: The Rise of the Specialist (00:38:36)
                          • Rising Costs & Labor Rate Realities (00:42:42)
                          • Legacy of the Podcast: Making People Better (00:44:53)
                          • Final Words & Takeaways (00:49:23)
                          
                          Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                          • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                          • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                          • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                          • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                          • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                          • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                          • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                          • Follow on X: https://twitter.com/RResultsBiz
                          • Visit the Website: https://remarkableresults.biz/
                          • Join our Insider List: https://remarkableresults.biz/insider
                          • All books mentioned on our podcasts: https://remarkableresults.biz/books
                          • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                          • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                          • Special episode collections: https://remarkableresults.biz/collections
                          • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                          • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                          • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                          • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                          • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                          • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                          • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                          • 
                          • 
                          • 
                          • 
                          
                          ]]>daaf48e6-97c9-4024-a361-bd9cfcfe3c08Fri, 13 Jun 2025 14:00:00 -050055:15falsefull437437When and How to Plan (and Minimize) Your Taxes [E174] - Business By The NumbersThanks to our partner Promotive

                          Planning for taxes shouldn’t feel like rolling the dice. In this episode of Business by the Numbers, Hunt walks through how smart shop owners use real data, not hope, to forecast and manage their tax obligations all year long.

                          • Why Q2 and Q3 are the real moneymakers for accurate tax forecasting
                          • When it actually makes sense to buy that truck for the write-off
                          • How and when to adjust your tax estimates (and why it matters)
                          • The truth about retirement contributions as a tax strategy
                          • Common mistakes shop owners make by skipping tax planning
                          
                          

                          Thanks to our partner Promotive

                          It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                          Paar Melis and Associates – Accountants Specializing in Automotive Repair

                          Visit us Online: www.paarmelis.com

                          Email Hunt: podcast@paarmelis.com

                          Text Paar Melis @ 301-307-5413

                          Download a Copy of My Books Here:

                          • Wrenches to Write-Offs
                          • Your Perfect Shop 
                          
                          

                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                          Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                          Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                          Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                          The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                          The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                          Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                          ]]>Thanks to our partner Promotive

                          Planning for taxes shouldn’t feel like rolling the dice. In this episode of Business by the Numbers, Hunt walks through how smart shop owners use real data, not hope, to forecast and manage their tax obligations all year long.

                          • Why Q2 and Q3 are the real moneymakers for accurate tax forecasting
                          • When it actually makes sense to buy that truck for the write-off
                          • How and when to adjust your tax estimates (and why it matters)
                          • The truth about retirement contributions as a tax strategy
                          • Common mistakes shop owners make by skipping tax planning
                          
                          

                          Thanks to our partner Promotive

                          It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                          Paar Melis and Associates – Accountants Specializing in Automotive Repair

                          Visit us Online: www.paarmelis.com

                          Email Hunt: podcast@paarmelis.com

                          Text Paar Melis @ 301-307-5413

                          Download a Copy of My Books Here:

                          • Wrenches to Write-Offs
                          • Your Perfect Shop 
                          
                          

                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                          Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                          Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                          Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                          The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                          The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                          Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                          ]]>f487348c-3280-4ac6-a9f7-d222978f7553Thu, 12 Jun 2025 00:15:00 -050025:53falsebonusCreating Superfans with Brittany Hodak [E156] - The Auto Repair Marketing PodcastHave you ever met someone who just gets it, like, really understands what it takes to create a business people rave about? That’s exactly who Brittany Hodak is. And thanks to Kim Walker, who nailed it as the host of this episode of the Auto Repair Marketing Podcast, we get to hear Brittany drop insight after insight that every shop owner needs to hear.

                          Kim sets the stage perfectly, bringing her passion and real-world experience into the conversation. The energy between her and Brittany is electric, and the value they deliver? Next level.

                          Brittany breaks down what it means to turn your customers into superfans, not just repeat clients, but people who shout your name from the rooftops. And let me tell you, this isn’t fluffy theory. She gives real, actionable advice that hits home for our industry. From the power of storytelling to how to destroy customer apathy, this episode is packed with takeaways you can use.

                          If you’re ready to stop being just another shop and start being the shop, this one’s your playbook. It’s about way more than fixing cars, it’s about building a brand, creating a connection, and delivering a customer experience that people can’t stop talking about.

                          Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                          RepairPal.com/shops.

                          Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                          Lagniappe (Books, Links, Other Podcasts, etc)

                          • Brittany Hodak - website
                          • Follow Brittany on Instagram and DM her “elevator” and she will send you her resource to help you identify areas in your shop where you can improve the customer experience
                          • Follow Brittany on Instagram, Facebook, YouTube
                          
                          

                          Show Notes with Timestamps

                          • Introduction (00:00:01) Introduction to the podcast, episode number, and guest, Brittany Hudak.
                          • Sponsor Acknowledgments (00:00:32) Thanking sponsors RepairPal and App Fueled, with brief sponsor messages.
                          • Vision High Tech Expo Experience (00:01:09) Kim shares her excitement about hearing Brittany speak at Vision and the impact of her talk.
                          • Brittany’s Background & Customer Experience Roots (00:02:08) Brittany discusses her background, her father’s influence, and her passion for customer experience.
                          • Industry Event Attendance & Community (00:03:27) Discussion about the small percentage of the industry attending events and the value of community.
                          • Brittany’s Book & Super Approach (00:04:30) Introduction of Brittany’s book "Creating Superfans" and the SUPER framework.
                          • Shark Tank & Notable Clients (00:04:30) Brittany’s Shark Tank experience and work with high-profile clients like Dr. Pepper and Dolly Parton.
                          • Dolly Parton Stories & Imagination Library (00:06:10) Brittany shares personal stories about working with Dolly Parton and the Imagination Library.
                          • Branding & Audience Engagement (00:09:18) Kim discusses Brittany’s branding, engaging presentations, and the importance of thoughtful design.
                          • Uranus Fudge Factory Marketing Example (00:11:15) Brittany recounts her visit to Uranus, Indiana, and its memorable marketing approach.
                          • Overcoming Customer Apathy (00:12:58) Brittany explains apathy as the biggest threat to shops and how to combat it with unique experiences.
                          • Learning from Other Industries (00:16:43): How auto shops can learn from remarkable experiences in other industries and tourist attractions.
                          • Sponsor Messages (00:18:03) Additional sponsor messages for RepairPal and App Fueled.
                          • SUPER Framework & Storytelling (00:20:09) Introduction to the SUPER framework, with emphasis on the importance of storytelling in branding.
                          • Customer Experience & Chewy.com Story (00:24:57) Brittany shares her Chewy.com experience, highlighting the power of personalization and customer care.
                          • Personalization & Memorable Touches (00:29:34) Examples of small gestures (like Hot Wheels cars) that create lasting customer loyalty.
                          • Avoiding Common Mistakes in Creating Superfans (00:35:47) Mistakes companies make, such as lack of personalization and misuse of AI, and how to avoid them.
                          • Final Thoughts & Resources (00:39:17) Brittany offers a free resource (slow elevator guide) and shares where to find her online.
                          • Podcast Closing (00:40:50) Kim wraps up the episode, thanks Brittany, and provides information on where to find the podcast.
                          
                          

                          How To Get In Touch

                          Join The Auto Repair Marketing Mastermind Group on Facebook

                          Meet The Pros

                          Follow SMP on Facebook

                          Follow SMP on Instagram

                          Get The Ultimate Guide to Auto Repair Shop Marketing Book

                          Email Us Podcast Questions or Topics

                          ]]>Have you ever met someone who just gets it, like, really understands what it takes to create a business people rave about? That’s exactly who Brittany Hodak is. And thanks to Kim Walker, who nailed it as the host of this episode of the Auto Repair Marketing Podcast, we get to hear Brittany drop insight after insight that every shop owner needs to hear.

                          Kim sets the stage perfectly, bringing her passion and real-world experience into the conversation. The energy between her and Brittany is electric, and the value they deliver? Next level.

                          Brittany breaks down what it means to turn your customers into superfans, not just repeat clients, but people who shout your name from the rooftops. And let me tell you, this isn’t fluffy theory. She gives real, actionable advice that hits home for our industry. From the power of storytelling to how to destroy customer apathy, this episode is packed with takeaways you can use.

                          If you’re ready to stop being just another shop and start being the shop, this one’s your playbook. It’s about way more than fixing cars, it’s about building a brand, creating a connection, and delivering a customer experience that people can’t stop talking about.

                          Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                          RepairPal.com/shops.

                          Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                          Lagniappe (Books, Links, Other Podcasts, etc)

                          • Brittany Hodak - website
                          • Follow Brittany on Instagram and DM her “elevator” and she will send you her resource to help you identify areas in your shop where you can improve the customer experience
                          • Follow Brittany on Instagram, Facebook, YouTube
                          
                          

                          Show Notes with Timestamps

                          • Introduction (00:00:01) Introduction to the podcast, episode number, and guest, Brittany Hudak.
                          • Sponsor Acknowledgments (00:00:32) Thanking sponsors RepairPal and App Fueled, with brief sponsor messages.
                          • Vision High Tech Expo Experience (00:01:09) Kim shares her excitement about hearing Brittany speak at Vision and the impact of her talk.
                          • Brittany’s Background & Customer Experience Roots (00:02:08) Brittany discusses her background, her father’s influence, and her passion for customer experience.
                          • Industry Event Attendance & Community (00:03:27) Discussion about the small percentage of the industry attending events and the value of community.
                          • Brittany’s Book & Super Approach (00:04:30) Introduction of Brittany’s book "Creating Superfans" and the SUPER framework.
                          • Shark Tank & Notable Clients (00:04:30) Brittany’s Shark Tank experience and work with high-profile clients like Dr. Pepper and Dolly Parton.
                          • Dolly Parton Stories & Imagination Library (00:06:10) Brittany shares personal stories about working with Dolly Parton and the Imagination Library.
                          • Branding & Audience Engagement (00:09:18) Kim discusses Brittany’s branding, engaging presentations, and the importance of thoughtful design.
                          • Uranus Fudge Factory Marketing Example (00:11:15) Brittany recounts her visit to Uranus, Indiana, and its memorable marketing approach.
                          • Overcoming Customer Apathy (00:12:58) Brittany explains apathy as the biggest threat to shops and how to combat it with unique experiences.
                          • Learning from Other Industries (00:16:43): How auto shops can learn from remarkable experiences in other industries and tourist attractions.
                          • Sponsor Messages (00:18:03) Additional sponsor messages for RepairPal and App Fueled.
                          • SUPER Framework & Storytelling (00:20:09) Introduction to the SUPER framework, with emphasis on the importance of storytelling in branding.
                          • Customer Experience & Chewy.com Story (00:24:57) Brittany shares her Chewy.com experience, highlighting the power of personalization and customer care.
                          • Personalization & Memorable Touches (00:29:34) Examples of small gestures (like Hot Wheels cars) that create lasting customer loyalty.
                          • Avoiding Common Mistakes in Creating Superfans (00:35:47) Mistakes companies make, such as lack of personalization and misuse of AI, and how to avoid them.
                          • Final Thoughts & Resources (00:39:17) Brittany offers a free resource (slow elevator guide) and shares where to find her online.
                          • Podcast Closing (00:40:50) Kim wraps up the episode, thanks Brittany, and provides information on where to find the podcast.
                          
                          

                          How To Get In Touch

                          Join The Auto Repair Marketing Mastermind Group on Facebook

                          Meet The Pros

                          Follow SMP on Facebook

                          Follow SMP on Instagram

                          Get The Ultimate Guide to Auto Repair Shop Marketing Book

                          Email Us Podcast Questions or Topics

                          ]]>50c97f56-aeac-4f41-9aca-eddb59917531Wed, 11 Jun 2025 00:15:00 -050041:44falsebonusBuilding Businesses and Believing in Better Days [RR 1043]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded live at the Institute Summit 2025, explore what it truly means to stand out in today’s evolving automotive industry. Cecil Bullard covers major industry shifts, including electric and autonomous vehicles, the growing influence of private equity, and the increasing specialization of shops. Cecil also opens up about leadership, mentorship, and the personal habits that drive success, such as effective time management, the power of “mindless work,” and adapting communication styles using tools like the DISC profile. Packed with real-world advice on business planning, self-belief, and resilience, this episode is essential listening for industry professionals aiming to thrive and lead amidst ongoing change and innovation. Show Notes
                          • Watch Full Video Episode
                          • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                          • Introduction to the Episode (00:00:00)
                          • Getting to Know Cecil Bullard (00:01:49)
                          • Advice and Mentorship (00:04:49)
                          • Industry Trends and Technology (00:05:19)
                          • Specialization and Shop Survival (00:06:42)
                          • Time Management and Productivity (00:08:05)
                          • Stop Stopping: Overcoming Self-Limitation (00:09:56)
                          • Personality Types and Communication (00:11:26)
                          • Future of ADAS, EVs, and Specialty Shops (00:16:56)
                          • Private Equity and Industry Consolidation (00:18:25)
                          • Shop Valuation and Selling (00:20:53)
                          • Planning for Succession and Exit (00:28:22)
                          • Mentorship and Coaching (00:31:07)
                          • Lessons to Younger Self (00:33:04)
                          • Wealth, Security, and Time (00:34:10)
                          • Career Path and Commitment (00:37:42)
                          
                          Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                          • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                          • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                          • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                          • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                          • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                          • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                          • Follow on Twitter: https://twitter.com/RResultsBiz
                          • Visit the Website: https://remarkableresults.biz/
                          • Join our Insider List: https://remarkableresults.biz/insider
                          • All books mentioned on our podcasts: https://remarkableresults.biz/books
                          • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                          • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                          • Special episode collections: https://remarkableresults.biz/collections
                          • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                          • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                          • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                          • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                          • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                          • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                          • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                          
                                  ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded live at the Institute Summit 2025, explore what it truly means to stand out in today’s evolving automotive industry. Cecil Bullard covers major industry shifts, including electric and autonomous vehicles, the growing influence of private equity, and the increasing specialization of shops. Cecil also opens up about leadership, mentorship, and the personal habits that drive success, such as effective time management, the power of “mindless work,” and adapting communication styles using tools like the DISC profile. Packed with real-world advice on business planning, self-belief, and resilience, this episode is essential listening for industry professionals aiming to thrive and lead amidst ongoing change and innovation. Show Notes
                          • Watch Full Video Episode
                          • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                          • Introduction to the Episode (00:00:00)
                          • Getting to Know Cecil Bullard (00:01:49)
                          • Advice and Mentorship (00:04:49)
                          • Industry Trends and Technology (00:05:19)
                          • Specialization and Shop Survival (00:06:42)
                          • Time Management and Productivity (00:08:05)
                          • Stop Stopping: Overcoming Self-Limitation (00:09:56)
                          • Personality Types and Communication (00:11:26)
                          • Future of ADAS, EVs, and Specialty Shops (00:16:56)
                          • Private Equity and Industry Consolidation (00:18:25)
                          • Shop Valuation and Selling (00:20:53)
                          • Planning for Succession and Exit (00:28:22)
                          • Mentorship and Coaching (00:31:07)
                          • Lessons to Younger Self (00:33:04)
                          • Wealth, Security, and Time (00:34:10)
                          • Career Path and Commitment (00:37:42)
                          
                          Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                          • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                          • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                          • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                          • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                          • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                          • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                          • Follow on Twitter: https://twitter.com/RResultsBiz
                          • Visit the Website: https://remarkableresults.biz/
                          • Join our Insider List: https://remarkableresults.biz/insider
                          • All books mentioned on our podcasts: https://remarkableresults.biz/books
                          • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                          • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                          • Special episode collections: https://remarkableresults.biz/collections
                          • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                          • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                          • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                          • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                          • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                          • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                          • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                          
                                  ]]>803316ff-97e7-4aaa-8fee-3ba745d0a27aTue, 10 Jun 2025 00:15:00 -050038:49falsefull10431043Pros and Cons of Greeting Clients at the Vehicle [E046] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                          Watch Full Video Episode

                          The idea for this episode came from an inquiry originating with one of my colleagues.

                          They had read an AI description of how a check-in process would work within a software platform, and he rightly reached out to me to check to see if the AI response was accurate.

                          It was not accurate - it was pure fiction.

                          It was worth probing why this was important, and this colleague was getting questions from shops more regularly about the ability to do a “walk out” or Curbside check-in or initial inspection when greeting customers at their vehicle.

                          If this is something you or your team have been considering - I’m going to encourage you to hear me out, and I’m going to leave you with some important questions you can use to discuss if this is a good idea for your shop… or perhaps, determine it isn’t.

                          Today’s WOTD is:

                          Stringent

                          adjective

                          • Strict, precise, and exacting.
                          
                          

                          “The process has some very stringent requirements.”

                          I’m going to refer to any form of vehicle side check-in process as “curb-side” check-in for this conversation - but the idea for this form of greeting the customer at their vehicle comes in many permutations, few of them involve an actual curb.

                          Many businesses feature some form of drive-up or drive-thru service.  Restaurants being one of them, but in our conversation, I’ll focus on vehicle-centric businesses, which I feel are common, and show us plenty about what works and what doesn’t.

                          1.) Dealerships

                          2.) Car Washes

                          3.) Airport Car Rental Returns

                          (No, I am not going to mention quick oil change lanes … not because it isn’t potentially relevant… but because I have never used a quick lube… really!)

                          Most of the time I find myself having a conversation about curb-side checkins, one of my clients at Autoflow will have had a dealership experience of their own.  (There are many reasons independent shop owners visit our dealership friends… but the majority of the time it’s when they are confronted with a vehicle recall.)  It was a positive experience for them, and quite… nice!

                          The dealer process begins with pulling into a large, bright, clean, well lit multilane drive up queue.  

                          It can be impressive.  I’ve recently participated in one of these, and will explain more on my experience later.

                          Why is this so common, and why is it so impressive?

                          Think about the dealership service model.  (Which by the way - is expanding, as sales become more challenging, look for dealers to compete more aggressively for service work in today's market)

                          Dealers thrive with a longstanding reputation of being the best place to bring a vehicle for training, tooling, and quality parts.

                          You have a new vehicle that needs service, you take it to the source (for you, the place you bought it.)

                          Your entry into the facility is as simple as pulling up to an automated door. 

                          You enter, and it almost feels like your vehicle is on something of an assembly line.

                          The vehicle is scanned, and you are greeted. The advisor has a tablet in hand - they confirm a few things, and then they usher you into a gorgeous waiting area, where you are quite sure you can survive in comfort, with enough food and drink to last several days.

                          Next is the car washes:

                          My son has managed a local car-wash, and this is one of the types that offers memberships, and has a relatively complicated screen based check in system if you don’t have a membership.

                          Frequently, the staff are greeting customers and helping them through the screen prompts, and of course, at the tunnel you have the task of guiding people into the wash safely… boy do we hear stories about THAT!

                          Lastly, I’ll mention Airport Car Rental Returns.

                          Traveling a great deal in my present role, I’ve become quite familiar with the car rental scene, and in particular, returning the rentals.  It’s one of the only parts of the process that is almost always completely smooth.  Staff guide you to a spot, greet you, and ask how things went.  As you collect your things, they scan the car back, they remind you not to take the key, and they confirm you are all set, and point you to the terminal at the airport.

                          OK - I’ve described three very different scenes.

                          Now let me ask you a question.

                          Which of those three scenes do you think will most consistently generate the best conversations?  The dealer lane?  The Car Wash?  Or the Car Rental Return?

                          Let me tell you from my experience… it’s the Car Rental Return!!!

                          Before you disagree with me or say “Well Craig… that’s a CHECK OUT, not a CHECK IN…”

                          That..

                          Is part of my reason for building into this topic this way, and starting with that question.

                          Conversation is not important to all customers, but for me, it is an absolutely critical part of building rapport, getting to know the client, and making sure they feel great about coming back again.

                          Let me ask another question:  What are most interactions like in the dealer lane?

                          For me, they are always rushed.  When you are in a place that feels like an assembly line, the last thing people like me want to do… is hold it up.  Maybe that’s me.  And my wife. We walk FASTER when we are in a crosswalk and traffic is waiting.  That’s our personality, (We both tend to be people pleasers who avoid conflict)  But the truth is this - I do NOT want to make people upset by doing something wrong in a system I am not familiar with. 

                          In the dealer pull in - I feel rushed. 

                          But that is somewhat beside the point.

                          In this environment, what is our dear dealer advisor focused on?

                          The device in their hand and the prompts on the screen.

                          Any attempt on my part to engage in conversation is stop-start.

                          Next Question then:  What are you hoping to improve by greeting people on the vehicle side?

                          Seriously.  Another question. 

                          Is it for improving your process, or is it for improving the guest experience?

                          Is your guest experience improved by you being present at their vehicle, tablet in hand?

                          Consider those a moment - but let's consider the Car Wash next.

                          My family shop enjoyed having a car wash two doors down the street.

                          They had people out there with a stack of cash for change, and a bar of soap to write on the window the level of wash you selected.  They were great.

                          Today, tablets dominate the scene, and the interface from the new car-wash chain (which also bought up the car wash near our family shop) is a complicated one, which frequently entices you to join as a member.  

                          My son working as a manager became very aware that the car wash prompts on the screen were too complicated, and he consistently became a lead salesman for the memberships because he learned to engage clients warmly and help them.  He skillfully greets people in an affirming way - and succinctly guides them to any deals that benefited them, and by being affable earned tips regularly..  But he is something of an anomaly, as the checkin flow of a car-wash is designed for efficiency and moving as many cars through as tight as possible. 

                          It’s a convenience business - not very conversational - and rarely relational.  

                          So here - Tablets and Screens actually DO seem to slow the customers down - and WOW it gets frustrating when you have more people behind you.  

                          A question:  Is it safe for staff to be around a vehicle being operated by clients? 

                          When you are on foot around vehicles operated by members of the general public - my friends… you MUST be on guard. 

                          My sincere and strong advice if you are considering greeting people at their vehicles - train your team on a plethora of best practices to stay safe and verify vehicles are in park, off, or whatever.  The general public is prone to grave error in operating vehicles when they are in an unfamiliar setting and doubly so if they feel anxious due to perceived pressures.

                          The stories of mishaps from the car-wash have been entertaining some days, but severely worrisome on others.

                          Let's tie this in with some observations that curb the effectiveness of curbside check-ins.

                          Most shops are not trained for relational interactions. And curbside check-in has a digital context that puts the focus on the vehicle, not the person.  THIS HAPPENS AT THE COUNTER TOO!!  Put a tablet in someone's hands, though, and it becomes more transactional, and screen prompts are often too stringent.  If a client starts talking about symptoms, and the advisor is still on a prompt where they are looking to enter something like mileage, they are not listening, and most likely missing key details or requiring our customer to repeat themselves when they properly recognize our compromised attention.

                          The primary reason most shops are attracted to the curb-side is to reduce steps. 

                          Since advisors are often asked to get proper vehicle plates and VINS- they need to be at the car anyway, so this combines tasks.  Implemented poorly, this feels like a quantity focus - not quality focus.  

                          3.)  Environments are not always...]]>Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                          Watch Full Video Episode

                          The idea for this episode came from an inquiry originating with one of my colleagues.

                          They had read an AI description of how a check-in process would work within a software platform, and he rightly reached out to me to check to see if the AI response was accurate.

                          It was not accurate - it was pure fiction.

                          It was worth probing why this was important, and this colleague was getting questions from shops more regularly about the ability to do a “walk out” or Curbside check-in or initial inspection when greeting customers at their vehicle.

                          If this is something you or your team have been considering - I’m going to encourage you to hear me out, and I’m going to leave you with some important questions you can use to discuss if this is a good idea for your shop… or perhaps, determine it isn’t.

                          Today’s WOTD is:

                          Stringent

                          adjective

                          • Strict, precise, and exacting.
                          
                          

                          “The process has some very stringent requirements.”

                          I’m going to refer to any form of vehicle side check-in process as “curb-side” check-in for this conversation - but the idea for this form of greeting the customer at their vehicle comes in many permutations, few of them involve an actual curb.

                          Many businesses feature some form of drive-up or drive-thru service.  Restaurants being one of them, but in our conversation, I’ll focus on vehicle-centric businesses, which I feel are common, and show us plenty about what works and what doesn’t.

                          1.) Dealerships

                          2.) Car Washes

                          3.) Airport Car Rental Returns

                          (No, I am not going to mention quick oil change lanes … not because it isn’t potentially relevant… but because I have never used a quick lube… really!)

                          Most of the time I find myself having a conversation about curb-side checkins, one of my clients at Autoflow will have had a dealership experience of their own.  (There are many reasons independent shop owners visit our dealership friends… but the majority of the time it’s when they are confronted with a vehicle recall.)  It was a positive experience for them, and quite… nice!

                          The dealer process begins with pulling into a large, bright, clean, well lit multilane drive up queue.  

                          It can be impressive.  I’ve recently participated in one of these, and will explain more on my experience later.

                          Why is this so common, and why is it so impressive?

                          Think about the dealership service model.  (Which by the way - is expanding, as sales become more challenging, look for dealers to compete more aggressively for service work in today's market)

                          Dealers thrive with a longstanding reputation of being the best place to bring a vehicle for training, tooling, and quality parts.

                          You have a new vehicle that needs service, you take it to the source (for you, the place you bought it.)

                          Your entry into the facility is as simple as pulling up to an automated door. 

                          You enter, and it almost feels like your vehicle is on something of an assembly line.

                          The vehicle is scanned, and you are greeted. The advisor has a tablet in hand - they confirm a few things, and then they usher you into a gorgeous waiting area, where you are quite sure you can survive in comfort, with enough food and drink to last several days.

                          Next is the car washes:

                          My son has managed a local car-wash, and this is one of the types that offers memberships, and has a relatively complicated screen based check in system if you don’t have a membership.

                          Frequently, the staff are greeting customers and helping them through the screen prompts, and of course, at the tunnel you have the task of guiding people into the wash safely… boy do we hear stories about THAT!

                          Lastly, I’ll mention Airport Car Rental Returns.

                          Traveling a great deal in my present role, I’ve become quite familiar with the car rental scene, and in particular, returning the rentals.  It’s one of the only parts of the process that is almost always completely smooth.  Staff guide you to a spot, greet you, and ask how things went.  As you collect your things, they scan the car back, they remind you not to take the key, and they confirm you are all set, and point you to the terminal at the airport.

                          OK - I’ve described three very different scenes.

                          Now let me ask you a question.

                          Which of those three scenes do you think will most consistently generate the best conversations?  The dealer lane?  The Car Wash?  Or the Car Rental Return?

                          Let me tell you from my experience… it’s the Car Rental Return!!!

                          Before you disagree with me or say “Well Craig… that’s a CHECK OUT, not a CHECK IN…”

                          That..

                          Is part of my reason for building into this topic this way, and starting with that question.

                          Conversation is not important to all customers, but for me, it is an absolutely critical part of building rapport, getting to know the client, and making sure they feel great about coming back again.

                          Let me ask another question:  What are most interactions like in the dealer lane?

                          For me, they are always rushed.  When you are in a place that feels like an assembly line, the last thing people like me want to do… is hold it up.  Maybe that’s me.  And my wife. We walk FASTER when we are in a crosswalk and traffic is waiting.  That’s our personality, (We both tend to be people pleasers who avoid conflict)  But the truth is this - I do NOT want to make people upset by doing something wrong in a system I am not familiar with. 

                          In the dealer pull in - I feel rushed. 

                          But that is somewhat beside the point.

                          In this environment, what is our dear dealer advisor focused on?

                          The device in their hand and the prompts on the screen.

                          Any attempt on my part to engage in conversation is stop-start.

                          Next Question then:  What are you hoping to improve by greeting people on the vehicle side?

                          Seriously.  Another question. 

                          Is it for improving your process, or is it for improving the guest experience?

                          Is your guest experience improved by you being present at their vehicle, tablet in hand?

                          Consider those a moment - but let's consider the Car Wash next.

                          My family shop enjoyed having a car wash two doors down the street.

                          They had people out there with a stack of cash for change, and a bar of soap to write on the window the level of wash you selected.  They were great.

                          Today, tablets dominate the scene, and the interface from the new car-wash chain (which also bought up the car wash near our family shop) is a complicated one, which frequently entices you to join as a member.  

                          My son working as a manager became very aware that the car wash prompts on the screen were too complicated, and he consistently became a lead salesman for the memberships because he learned to engage clients warmly and help them.  He skillfully greets people in an affirming way - and succinctly guides them to any deals that benefited them, and by being affable earned tips regularly..  But he is something of an anomaly, as the checkin flow of a car-wash is designed for efficiency and moving as many cars through as tight as possible. 

                          It’s a convenience business - not very conversational - and rarely relational.  

                          So here - Tablets and Screens actually DO seem to slow the customers down - and WOW it gets frustrating when you have more people behind you.  

                          A question:  Is it safe for staff to be around a vehicle being operated by clients? 

                          When you are on foot around vehicles operated by members of the general public - my friends… you MUST be on guard. 

                          My sincere and strong advice if you are considering greeting people at their vehicles - train your team on a plethora of best practices to stay safe and verify vehicles are in park, off, or whatever.  The general public is prone to grave error in operating vehicles when they are in an unfamiliar setting and doubly so if they feel anxious due to perceived pressures.

                          The stories of mishaps from the car-wash have been entertaining some days, but severely worrisome on others.

                          Let's tie this in with some observations that curb the effectiveness of curbside check-ins.

                          Most shops are not trained for relational interactions. And curbside check-in has a digital context that puts the focus on the vehicle, not the person.  THIS HAPPENS AT THE COUNTER TOO!!  Put a tablet in someone's hands, though, and it becomes more transactional, and screen prompts are often too stringent.  If a client starts talking about symptoms, and the advisor is still on a prompt where they are looking to enter something like mileage, they are not listening, and most likely missing key details or requiring our customer to repeat themselves when they properly recognize our compromised attention.

                          The primary reason most shops are attracted to the curb-side is to reduce steps. 

                          Since advisors are often asked to get proper vehicle plates and VINS- they need to be at the car anyway, so this combines tasks.  Implemented poorly, this feels like a quantity focus - not quality focus.  

                          3.)  Environments are not always favorable to this.  Remember, it is impressive in dealerships because of the place itself, not so much the process.

                          Most independent shops have not the budget or the land area to create large pull in bays that are have no lifts, and no productive capabilities.  Thus you are typically outdoors if you are doing curb side - which half the year in Michigan is too cold, and the other half is hot and humid.  Either extreme will leave you eager to carry your conversation in a more controlled environment.

                          Those are a lot of cons.

                          What about the pros?

                          My opinion is just that - my opinion.  But I caution making major investments or changes aimed at the curbside without clearly identifying what your purpose is behind it.

                          I’ve tried many times in my career, way before technology ever offered purported solutions, to achieve a check-in process that was more personal and undocked from the counter.  All my efforts resulted in more double entries, slower detail gathering, and less fluid conversations.

                          In conclusion, I want you to think about the Car Rental Return - and why I’ve seen more genuinely warm conversations (in short time frames) there.

                          1.)  The transactional stuff is done already.

                          2.)  Natural curiosity generates questions

                          They never even mind when I walk around the car documenting the condition for MY protection.

                          I usually feel really good walking away from the car…

                          Unless it’s to a shuttle bus that is needed to get me to the terminal..  Oh man, do I like the airports that have the rental facilities attached!

                          Something to add? Something you’re curious about?  Something you’d like to talk about?  - email me here:  speakup@craigoneill.net.  I’d love to hear if your shop has been successful with curb-side check-ins (or checkouts!) And tell me if you call it curb-side or something else, for that matter!

                          We appreciate hearing from you on anything that helps, or suggestions on topics you’d like to hear us discuss on the show that will help you on YOUR communication journey!

                          Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                          The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                          AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                          AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                          Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                          In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                          Contact Information

                          • Email Craig O'Neill: speakup@craigoneill.net
                          • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                          
                          

                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                          ]]>4c61ed81-54fb-4390-b62a-8b3cf2ec2f74Mon, 09 Jun 2025 00:15:00 -050035:15falsebonusRevolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436]Thanks to our Partners, NAPA TRACS, and Today's Class
                          Recorded live at the NAPA NOW event, a panel of industry experts, including Robin Cowie, film producer and former leader of the Madden NFL game franchise, discusses how the NAPA Autotech XcceleratoR Program will revolutionize automotive technician training. This extended reality solution replaces traditional classroom learning with immersive, real-world simulations, enabling faster skill development, higher retention, and reduced training time from months to days. The panel highlights the program’s impact through honest technician beta feedback, showcasing its ability to enhance certifications, boost shop efficiency, track technician progress, attract new talent, and ensure ongoing education and proficiency.

                          Matt Crumpton, Director of Program Development, NAPA Auto Care

                          Robin Cowie, Creative Technologist AI, VR, AR, content Producer/Director. https://skillmaker.ai/

                          Daryll Caughron, NAPA Autotech Training

                          Jim Przybylski, NAPA Autotech Training

                          Show Notes:

                          • Watch Full Video Episode
                          • https://napaautotechxccelerator.com/
                          • Robin Crowley's Background (00:01:30)
                          • Virtual and Augmented Reality Experiences (00:03:53)
                          • Partnership Development (00:05:09)
                          • Industry Challenges (00:07:00)
                          • Accelerated Training Concept (00:08:22)
                          • Recruitment and Apprenticeship Programs (00:09:40)
                          • Assessment in Training (00:10:13)
                          • Importance of Skill Assessments (00:15:37)
                          • Immersive Learning Experience (00:16:42)
                          • Gamification in Training (00:17:34)
                          • Phygital Learning Concept (00:18:38)
                          • Certification and Progress Tracking (00:19:43)
                          • Technician Skill Refreshers (00:23:00)
                          • Feedback from Auto Care Council (00:24:17)
                          • Tech Assist Overview (00:25:07)
                          • Efficiency and Workflow Improvement (00:27:24)
                          • Tech Support Integration (00:28:35)
                          • Structured Data Utilization (00:31:01)
                          • Dad’s Influence on Learning (00:32:10).
                          • Program Launch Details (00:34:27)
                          • Target Launch Timeline (00:37:23)
                          • Continuous Improvement (00:40:05)
                          • Industry Challenges and Opportunities (00:42:27)
                          • Integration with Robotics (00:43:58)
                          
                          Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                          • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                          • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                          • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                          • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                          • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                          • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                          • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                          • Follow on X: https://twitter.com/RResultsBiz
                          • Visit the Website: https://remarkableresults.biz/
                          • Join our Insider List: https://remarkableresults.biz/insider
                          • All books mentioned on our podcasts: https://remarkableresults.biz/books
                          • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                          • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                          • Special episode collections: https://remarkableresults.biz/collections
                          • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                          • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                          • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                          • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                          • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                          • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                          • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. Thanks to our Partners, NAPA TRACS, and Today's Class
                            Recorded live at the NAPA NOW event, a panel of industry experts, including Robin Cowie, film producer and former leader of the Madden NFL game franchise, discusses how the NAPA Autotech XcceleratoR Program will revolutionize automotive technician training. This extended reality solution replaces traditional classroom learning with immersive, real-world simulations, enabling faster skill development, higher retention, and reduced training time from months to days. The panel highlights the program’s impact through honest technician beta feedback, showcasing its ability to enhance certifications, boost shop efficiency, track technician progress, attract new talent, and ensure ongoing education and proficiency.

                            Matt Crumpton, Director of Program Development, NAPA Auto Care

                            Robin Cowie, Creative Technologist AI, VR, AR, content Producer/Director. https://skillmaker.ai/

                            Daryll Caughron, NAPA Autotech Training

                            Jim Przybylski, NAPA Autotech Training

                            Show Notes:

                            • Watch Full Video Episode
                            • https://napaautotechxccelerator.com/
                            • Robin Crowley's Background (00:01:30)
                            • Virtual and Augmented Reality Experiences (00:03:53)
                            • Partnership Development (00:05:09)
                            • Industry Challenges (00:07:00)
                            • Accelerated Training Concept (00:08:22)
                            • Recruitment and Apprenticeship Programs (00:09:40)
                            • Assessment in Training (00:10:13)
                            • Importance of Skill Assessments (00:15:37)
                            • Immersive Learning Experience (00:16:42)
                            • Gamification in Training (00:17:34)
                            • Phygital Learning Concept (00:18:38)
                            • Certification and Progress Tracking (00:19:43)
                            • Technician Skill Refreshers (00:23:00)
                            • Feedback from Auto Care Council (00:24:17)
                            • Tech Assist Overview (00:25:07)
                            • Efficiency and Workflow Improvement (00:27:24)
                            • Tech Support Integration (00:28:35)
                            • Structured Data Utilization (00:31:01)
                            • Dad’s Influence on Learning (00:32:10).
                            • Program Launch Details (00:34:27)
                            • Target Launch Timeline (00:37:23)
                            • Continuous Improvement (00:40:05)
                            • Industry Challenges and Opportunities (00:42:27)
                            • Integration with Robotics (00:43:58)
                            
                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                            • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                            • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                            • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                            • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                            • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                            • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                            • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                            • Follow on X: https://twitter.com/RResultsBiz
                            • Visit the Website: https://remarkableresults.biz/
                            • Join our Insider List: https://remarkableresults.biz/insider
                            • All books mentioned on our podcasts: https://remarkableresults.biz/books
                            • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                            • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                            • Special episode collections: https://remarkableresults.biz/collections
                            • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                            • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                            • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                            • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                            • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                            • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                            • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                            • 
                            • 
                            • 
                            • 
                            
                            ]]>2c394ab3-127a-46b6-96c7-20655e3c2fc7Fri, 06 Jun 2025 14:00:00 -050045:58falsefull436436Should I Create a New Entity For That? [E173] - Business By The NumbersThanks to our partner Promotive

                            Expanding your auto repair business is an exciting venture, but it brings forth critical decisions, especially regarding entity formation. In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis and Associates, delves into the complexities of creating a new entity for your business expansion.

                            Key Topics Covered:

                            • Ownership Implications: Understanding how different ownership structures affect your decision to form a new entity.
                            • Legal Considerations: Evaluating the legal protections and liabilities associated with separate entities.
                            • Tax Implications: Analyzing the tax benefits or drawbacks of establishing a new entity.
                            • Operational Costs: Assessing the administrative and financial costs involved in managing multiple entities.
                            • Strategic Decision Making: Guidance on making informed choices tailored to your business's unique circumstances.
                            
                            

                            Thanks to our partner Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Text Paar Melis @ 301-307-5413

                            Download a Copy of My Books Here:

                            • Wrenches to Write-Offs
                            • Your Perfect Shop 
                            
                            

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                            ]]>Thanks to our partner Promotive

                            Expanding your auto repair business is an exciting venture, but it brings forth critical decisions, especially regarding entity formation. In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis and Associates, delves into the complexities of creating a new entity for your business expansion.

                            Key Topics Covered:

                            • Ownership Implications: Understanding how different ownership structures affect your decision to form a new entity.
                            • Legal Considerations: Evaluating the legal protections and liabilities associated with separate entities.
                            • Tax Implications: Analyzing the tax benefits or drawbacks of establishing a new entity.
                            • Operational Costs: Assessing the administrative and financial costs involved in managing multiple entities.
                            • Strategic Decision Making: Guidance on making informed choices tailored to your business's unique circumstances.
                            
                            

                            Thanks to our partner Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Text Paar Melis @ 301-307-5413

                            Download a Copy of My Books Here:

                            • Wrenches to Write-Offs
                            • Your Perfect Shop 
                            
                            

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                            ]]>7c213ab3-b6de-4d49-8a71-8a3c106d008fThu, 05 Jun 2025 00:15:00 -050026:04falsebonusUbuntu: "I Succeed Because You Succeed." [E188] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training

                            Key Takeaways:

                            Ubuntu – What It Means

                            • Ubuntu is an African philosophy that translates to "I am because we are."
                            • It emphasizes collective success: "I succeed because you succeed."
                            • Matt discovered the concept through a documentary on the Boston Celtics.
                            
                            

                            Lessons from the Boston Celtics

                            • The Celtics’ success was built on teamwork, sacrifice, and shared goals.
                            • The "Big Three" (Paul Pierce, Kevin Garnett, Ray Allen) were asked by Coach Doc Rivers: "What are you willing to give up to win?"
                            • Unlike professional athletes, most employees don’t have financial security, making true teamwork harder to achieve.
                            
                            

                            Applying Ubuntu in the Auto Repair Industry

                            • Success in a shop depends on collaboration, not just individual performance.
                            • Leaders must foster a culture where employees support each other’s growth.
                            • Challenges:
                            • Money can distort priorities—owners and employees must trust that success will be shared.
                            • Transparency is key—profits should lead to better pay, equipment, and shop improvements.
                            
                            

                            The Risk of Greed & Lack of Accountability

                            • Some owners struggle to share profits even when business improves.
                            • Employees may also lose integrity if incentives aren’t aligned with teamwork.
                            • Solution: Clear structures (bonuses, profit-sharing) that reward collective effort.
                            
                            

                            Building a Winning Shop Culture

                            • Invest in team development—better tools, training, and processes.
                            • Encourage knowledge-sharing instead of hoarding skills.
                            • Success isn’t zero-sum—multiple shops can thrive without undercutting each other.
                            
                            

                            Actionable Insights:

                            For Owners/Managers:

                            • Back up "team-first" talk with real profit-sharing and shop improvements.
                            • Show employees how their sacrifices lead to shared rewards.
                            
                            

                            For Technicians/Advisors:

                            • Support colleagues—helping others succeed lifts the whole shop.
                            • Push for transparency if incentives feel unbalanced.
                            
                            

                            For Everyone:

                            • Watch sports documentaries (like the Celtics’ story) for leadership lessons.
                            • Adopt Ubuntu: "I am better because we are better."
                            
                            

                            Listener Q&A Submission: Have a question for Matt? Email: MattFanslowPodcast@gmail.com

                            Contact Information

                            • Diagnosing the Aftermarket A - Z YouTube Channel
                            • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                            
                            

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>Thanks to our Partner, NAPA Autotech Training

                            Key Takeaways:

                            Ubuntu – What It Means

                            • Ubuntu is an African philosophy that translates to "I am because we are."
                            • It emphasizes collective success: "I succeed because you succeed."
                            • Matt discovered the concept through a documentary on the Boston Celtics.
                            
                            

                            Lessons from the Boston Celtics

                            • The Celtics’ success was built on teamwork, sacrifice, and shared goals.
                            • The "Big Three" (Paul Pierce, Kevin Garnett, Ray Allen) were asked by Coach Doc Rivers: "What are you willing to give up to win?"
                            • Unlike professional athletes, most employees don’t have financial security, making true teamwork harder to achieve.
                            
                            

                            Applying Ubuntu in the Auto Repair Industry

                            • Success in a shop depends on collaboration, not just individual performance.
                            • Leaders must foster a culture where employees support each other’s growth.
                            • Challenges:
                            • Money can distort priorities—owners and employees must trust that success will be shared.
                            • Transparency is key—profits should lead to better pay, equipment, and shop improvements.
                            
                            

                            The Risk of Greed & Lack of Accountability

                            • Some owners struggle to share profits even when business improves.
                            • Employees may also lose integrity if incentives aren’t aligned with teamwork.
                            • Solution: Clear structures (bonuses, profit-sharing) that reward collective effort.
                            
                            

                            Building a Winning Shop Culture

                            • Invest in team development—better tools, training, and processes.
                            • Encourage knowledge-sharing instead of hoarding skills.
                            • Success isn’t zero-sum—multiple shops can thrive without undercutting each other.
                            
                            

                            Actionable Insights:

                            For Owners/Managers:

                            • Back up "team-first" talk with real profit-sharing and shop improvements.
                            • Show employees how their sacrifices lead to shared rewards.
                            
                            

                            For Technicians/Advisors:

                            • Support colleagues—helping others succeed lifts the whole shop.
                            • Push for transparency if incentives feel unbalanced.
                            
                            

                            For Everyone:

                            • Watch sports documentaries (like the Celtics’ story) for leadership lessons.
                            • Adopt Ubuntu: "I am better because we are better."
                            
                            

                            Listener Q&A Submission: Have a question for Matt? Email: MattFanslowPodcast@gmail.com

                            Contact Information

                            • Diagnosing the Aftermarket A - Z YouTube Channel
                            • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                            
                            

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>f072adb7-70c9-4826-8e50-206f1d27db7dWed, 04 Jun 2025 00:15:00 -050023:14falsebonusCreating Amazing Customer Experiences [E155] - The Auto Repair Marketing PodcastWant a real marketing plan that doesn’t live in your head or on a bunch of sticky notes?

                            There’s something powerful about experiencing world-class customer service firsthand and then turning around and asking, “How can I bring this level of intentionality into my shop?” That’s exactly what happened when Brian and Kim Walker took a dream trip to the British Virgin Islands with close friends. What started as a much-needed vacation quickly turned into a masterclass in customer experience, delivered by locals who clearly understood the value of creating moments worth remembering.

                            From the high-energy, fully branded Sweet Ice Willie who made them feel like family, to a rum-slinging boat captain with a loyal dog and a serious social media game, to a beach bar owner who somehow remembered names hours later in a crowd of 100 each story is a reminder that it’s not always the fanciest place that leaves the biggest impact. It’s the people. The vibe. The way you're made to feel.

                            This isn’t just vacation talk, it’s packed with real-life takeaways for shop owners who want to stand out in a sea of sameness. You’ll laugh, you’ll probably want to book a trip, but more importantly, you’ll walk away inspired to examine every touchpoint of your customer journey. Because at the end of the day, the experience is the marketing.

                            Thank you to our friends at RepairPal for providing you with this episode. RepairPal’s Certified Network of shops is trusted by millions of customers each month. Learn more at

                            RepairPal.com/shops.

                            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your customer loyalty app. Visit Appfueled.com

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Buy Back Your Time

                            Sweet Ice Willie Taxi & Tours 

                            Rum Runner BVI

                            Plan with the Pros

                            Show Notes with Timestamps

                            • Introduction to the Podcast (00:00:01) The hosts welcome listeners to the Auto Repair Marketing Podcast.
                            • Vacation Overview (00:01:05) Brian and Kim share their dream vacation in the British Virgin Islands with friends.
                            • Perception of Vacation Costs (00:01:33) Brian discusses misconceptions about the affordability of chartering a catamaran compared to other vacations.
                            • Customer Experience as Marketing (00:02:08) The hosts emphasize that customer experience is a crucial aspect of marketing for businesses.
                            • YouTube Inspiration (00:03:38) Brian shares his YouTube discovery of "The Wandering Hillbilly" and his recommendations for the trip.
                            • Sweet Ice Willy Introduction (00:04:25) The hosts discuss their anticipation of meeting Sweet Ice Willy based on recommendations.
                            • Arrival of Sweet Ice Willy (00:05:20) Kim describes the energetic and unique arrival of Sweet Ice Willy in his custom truck.
                            • Sweet Ice Willy's Branding (00:06:13) The hosts highlight Sweet Ice Willy's effective branding and his engaging personality.
                            • Customer Experience with Sweet Ice Willy (00:07:32) They recount their enjoyable ride with Sweet Ice Willy, filled with music and local insights.
                            • Social Media Presence (00:08:41) Discussion about Sweet Ice Willy's strong social media presence and marketing strategies.
                            • Hog Heaven Restaurant Experience (00:09:29) The hosts mention their visit to Hog Heaven, where Sweet Ice Willy promoted his merchandise.
                            • Expansion of Sweet Ice Willy’s Business (00:10:12) They note Sweet Ice Willy's successful business expansion with multiple trucks.
                            • Tipsy Bar Experience (00:11:17) The hosts describe their experience at Tipsy Bar, highlighting Ann's entrepreneurial spirit and atmosphere.
                            • Personalized Service at Tipsy Bar (00:12:36) Kim shares how Ann remembered Brian's name, showcasing exceptional customer service.
                            • Recognition by Rinaldo (00:13:43) They recount another instance of personalized service from Rinaldo at Sydney's Peace and Love.
                            • Connection and Community Feel (00:14:41) The hosts reflect on the warm, family-like atmosphere created by local businesses during their trip.
                            • RepairPal's Pricing Insights (00:14:58) Discusses the importance of transparent pricing and how RepairPal helps build trust with consumers.
                            • App Fueled Customer Loyalty (00:15:51) Highlights the benefits of a custom loyalty app for auto service shops to enhance customer retention.
                            • Problem Solving in Paradise (00:16:59) Kim shares insights on local businesses creatively solving problems while providing unique experiences.
                            • The Rum Runner Experience (00:17:31) Describes a memorable encounter with a local boat vendor serving drinks, emphasizing the joy of the experience.
                            • Willingness to Pay for Experience (00:19:05) Discusses how customers often prioritize experiences over costs during their vacation.
                            • Local Business Adaptability (00:20:05) Shares examples of locals providing services like trash collection and food delivery to thrive in tourism.
                            • The Importance of Positive Interactions (00:21:10) Contrasts positive service experiences with negative ones, stressing the impact on customer satisfaction.
                            • Taxi Driver Experience (00:22:05) Recounts differing experiences with a taxi driver, illustrating the significance of consistent service quality.
                            • Hiring for Happiness (00:24:21) Emphasizes the importance of hiring happy employees to enhance customer experiences in businesses.
                            • First Impressions Matter (00:25:57) Highlights how initial customer interactions can significantly affect their overall experience and perception.
                            • Customer Journey Reflection (00:27:03) Encourages business owners to evaluate their service environment from the customer's perspective.
                            • First Impressions Checklist (00:28:52) offers a resource for businesses to assess and improve their customer interactions from the first contact.
                            • Plan with the Pros Conference (00:29:44) Promotes an upcoming conference aimed at helping businesses strategize their marketing for the coming year.
                            
                            

                            How To Get In Touch

                            Join The Auto Repair Marketing Mastermind Group on Facebook

                            Meet The Pros

                            Follow SMP on Facebook

                            Follow SMP on Instagram

                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                            Email Us Podcast Questions or Topics 

                            ]]>Want a real marketing plan that doesn’t live in your head or on a bunch of sticky notes?

                            There’s something powerful about experiencing world-class customer service firsthand and then turning around and asking, “How can I bring this level of intentionality into my shop?” That’s exactly what happened when Brian and Kim Walker took a dream trip to the British Virgin Islands with close friends. What started as a much-needed vacation quickly turned into a masterclass in customer experience, delivered by locals who clearly understood the value of creating moments worth remembering.

                            From the high-energy, fully branded Sweet Ice Willie who made them feel like family, to a rum-slinging boat captain with a loyal dog and a serious social media game, to a beach bar owner who somehow remembered names hours later in a crowd of 100 each story is a reminder that it’s not always the fanciest place that leaves the biggest impact. It’s the people. The vibe. The way you're made to feel.

                            This isn’t just vacation talk, it’s packed with real-life takeaways for shop owners who want to stand out in a sea of sameness. You’ll laugh, you’ll probably want to book a trip, but more importantly, you’ll walk away inspired to examine every touchpoint of your customer journey. Because at the end of the day, the experience is the marketing.

                            Thank you to our friends at RepairPal for providing you with this episode. RepairPal’s Certified Network of shops is trusted by millions of customers each month. Learn more at

                            RepairPal.com/shops.

                            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your customer loyalty app. Visit Appfueled.com

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Buy Back Your Time

                            Sweet Ice Willie Taxi & Tours 

                            Rum Runner BVI

                            Plan with the Pros

                            Show Notes with Timestamps

                            • Introduction to the Podcast (00:00:01) The hosts welcome listeners to the Auto Repair Marketing Podcast.
                            • Vacation Overview (00:01:05) Brian and Kim share their dream vacation in the British Virgin Islands with friends.
                            • Perception of Vacation Costs (00:01:33) Brian discusses misconceptions about the affordability of chartering a catamaran compared to other vacations.
                            • Customer Experience as Marketing (00:02:08) The hosts emphasize that customer experience is a crucial aspect of marketing for businesses.
                            • YouTube Inspiration (00:03:38) Brian shares his YouTube discovery of "The Wandering Hillbilly" and his recommendations for the trip.
                            • Sweet Ice Willy Introduction (00:04:25) The hosts discuss their anticipation of meeting Sweet Ice Willy based on recommendations.
                            • Arrival of Sweet Ice Willy (00:05:20) Kim describes the energetic and unique arrival of Sweet Ice Willy in his custom truck.
                            • Sweet Ice Willy's Branding (00:06:13) The hosts highlight Sweet Ice Willy's effective branding and his engaging personality.
                            • Customer Experience with Sweet Ice Willy (00:07:32) They recount their enjoyable ride with Sweet Ice Willy, filled with music and local insights.
                            • Social Media Presence (00:08:41) Discussion about Sweet Ice Willy's strong social media presence and marketing strategies.
                            • Hog Heaven Restaurant Experience (00:09:29) The hosts mention their visit to Hog Heaven, where Sweet Ice Willy promoted his merchandise.
                            • Expansion of Sweet Ice Willy’s Business (00:10:12) They note Sweet Ice Willy's successful business expansion with multiple trucks.
                            • Tipsy Bar Experience (00:11:17) The hosts describe their experience at Tipsy Bar, highlighting Ann's entrepreneurial spirit and atmosphere.
                            • Personalized Service at Tipsy Bar (00:12:36) Kim shares how Ann remembered Brian's name, showcasing exceptional customer service.
                            • Recognition by Rinaldo (00:13:43) They recount another instance of personalized service from Rinaldo at Sydney's Peace and Love.
                            • Connection and Community Feel (00:14:41) The hosts reflect on the warm, family-like atmosphere created by local businesses during their trip.
                            • RepairPal's Pricing Insights (00:14:58) Discusses the importance of transparent pricing and how RepairPal helps build trust with consumers.
                            • App Fueled Customer Loyalty (00:15:51) Highlights the benefits of a custom loyalty app for auto service shops to enhance customer retention.
                            • Problem Solving in Paradise (00:16:59) Kim shares insights on local businesses creatively solving problems while providing unique experiences.
                            • The Rum Runner Experience (00:17:31) Describes a memorable encounter with a local boat vendor serving drinks, emphasizing the joy of the experience.
                            • Willingness to Pay for Experience (00:19:05) Discusses how customers often prioritize experiences over costs during their vacation.
                            • Local Business Adaptability (00:20:05) Shares examples of locals providing services like trash collection and food delivery to thrive in tourism.
                            • The Importance of Positive Interactions (00:21:10) Contrasts positive service experiences with negative ones, stressing the impact on customer satisfaction.
                            • Taxi Driver Experience (00:22:05) Recounts differing experiences with a taxi driver, illustrating the significance of consistent service quality.
                            • Hiring for Happiness (00:24:21) Emphasizes the importance of hiring happy employees to enhance customer experiences in businesses.
                            • First Impressions Matter (00:25:57) Highlights how initial customer interactions can significantly affect their overall experience and perception.
                            • Customer Journey Reflection (00:27:03) Encourages business owners to evaluate their service environment from the customer's perspective.
                            • First Impressions Checklist (00:28:52) offers a resource for businesses to assess and improve their customer interactions from the first contact.
                            • Plan with the Pros Conference (00:29:44) Promotes an upcoming conference aimed at helping businesses strategize their marketing for the coming year.
                            
                            

                            How To Get In Touch

                            Join The Auto Repair Marketing Mastermind Group on Facebook

                            Meet The Pros

                            Follow SMP on Facebook

                            Follow SMP on Instagram

                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                            Email Us Podcast Questions or Topics 

                            ]]>56583636-1e99-4607-9aba-91d5507a5177Wed, 04 Jun 2025 00:15:00 -050030:48falsebonusSelling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042]Thanks to our Partners, NAPA Auto Care and NAPA TRACS In this episode, Emily Chung, an automotive service technician with a background in psychology and business, shares her insightful journey of selling her auto repair shop. The discussion explores critical processes, motivations, and strategies for maintaining business continuity during ownership transitions. Emily emphasizes the importance of clear communication, involving staff in the sales process, and identifying key tasks and core processes that define the business's value. She offers practical advice for buyers and sellers, highlighting the need for thoughtful planning, understanding team dynamics, and managing change effectively. This episode is a must-listen for anyone considering buying or selling an automotive business. Emily Chung, former owner of AutoNiche in Markham, ON. Emily’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Introduction to the Episode (00:00:00)
                            • Transitioning Business Ownership (00:01:16)
                            • The Decision to Sell (00:02:42)
                            • Communicating with Employees (00:03:47)
                            • Employee Reactions and Concerns (00:04:30)
                            • Finalizing the Sale (00:06:13).
                            • Maintaining Staff Morale (00:08:12)
                            • Buyer’s Approach to Staff (00:09:55)
                            • Understanding Employee Dynamics (00:10:35)
                            • Cultural Fit in Business Transitions (00:11:30)
                            • Non-Negotiable Processes (00:14:30)
                            • Challenges for New Shop Owners (00:18:53)
                            • Social Media Management (00:19:46)
                            • Importance of Hands-On Transition (00:20:39)
                            • Internal Succession Planning (00:21:40)
                            • Learning Key Processes (00:22:04)
                            • Change Management (00:22:53)
                            • Understanding Business Culture (00:24:27)
                            • Customer Engagement Strategies (00:25:01)
                            • Planning for Business Sale (00:30:51)
                            • Advice for Buyers and Sellers (00:31:10)
                            • Understanding Business Growth (00:33:40)
                            
                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                            • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                            • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                            • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                            • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                            • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                            • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                            • Follow on Twitter: https://twitter.com/RResultsBiz
                            • Visit the Website: https://remarkableresults.biz/
                            • Join our Insider List: https://remarkableresults.biz/insider
                            • All books mentioned on our podcasts: https://remarkableresults.biz/books
                            • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                            • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                            • Special episode collections: https://remarkableresults.biz/collections
                            • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                            • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                            • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                            • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                            • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                            • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                            • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                            
                                    ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS In this episode, Emily Chung, an automotive service technician with a background in psychology and business, shares her insightful journey of selling her auto repair shop. The discussion explores critical processes, motivations, and strategies for maintaining business continuity during ownership transitions. Emily emphasizes the importance of clear communication, involving staff in the sales process, and identifying key tasks and core processes that define the business's value. She offers practical advice for buyers and sellers, highlighting the need for thoughtful planning, understanding team dynamics, and managing change effectively. This episode is a must-listen for anyone considering buying or selling an automotive business. Emily Chung, former owner of AutoNiche in Markham, ON. Emily’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Introduction to the Episode (00:00:00)
                            • Transitioning Business Ownership (00:01:16)
                            • The Decision to Sell (00:02:42)
                            • Communicating with Employees (00:03:47)
                            • Employee Reactions and Concerns (00:04:30)
                            • Finalizing the Sale (00:06:13).
                            • Maintaining Staff Morale (00:08:12)
                            • Buyer’s Approach to Staff (00:09:55)
                            • Understanding Employee Dynamics (00:10:35)
                            • Cultural Fit in Business Transitions (00:11:30)
                            • Non-Negotiable Processes (00:14:30)
                            • Challenges for New Shop Owners (00:18:53)
                            • Social Media Management (00:19:46)
                            • Importance of Hands-On Transition (00:20:39)
                            • Internal Succession Planning (00:21:40)
                            • Learning Key Processes (00:22:04)
                            • Change Management (00:22:53)
                            • Understanding Business Culture (00:24:27)
                            • Customer Engagement Strategies (00:25:01)
                            • Planning for Business Sale (00:30:51)
                            • Advice for Buyers and Sellers (00:31:10)
                            • Understanding Business Growth (00:33:40)
                            
                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                            • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                            • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                            • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                            • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                            • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                            • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                            • Follow on Twitter: https://twitter.com/RResultsBiz
                            • Visit the Website: https://remarkableresults.biz/
                            • Join our Insider List: https://remarkableresults.biz/insider
                            • All books mentioned on our podcasts: https://remarkableresults.biz/books
                            • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                            • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                            • Special episode collections: https://remarkableresults.biz/collections
                            • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                            • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                            • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                            • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                            • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                            • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                            • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm
                            
                                    ]]>1651b62f-fc21-4353-9cae-b70a44481dddTue, 03 Jun 2025 00:15:00 -050035:21falsefull10421042Did You Hear what JD Power's Press Release says about Communication? Reviewing the 2025 ASI [E045] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                            Watch Full Video Episode

                            In Our Episode today we’re diving into the ASI - The annual report from JD Power that measures client satisfaction amongst major brands in the non-dealer auto repair world - which we affectionately call the “Aftermarket”

                            Today’s Word of the Day is:

                            Extrapolation

                            Noun

                            noun: extrapolation; plural noun: extrapolations

                            • the action of estimating or concluding something by assuming that existing trends will continue or a current method will remain applicable.
                            
                            

                            In this episode our host, Craig O’Neill invites you to take a close look at JD Powers Aftermarket Service Index (ASI).

                            There are some unique takeaways regarding communication “shortfalls” and they play well into the narratives we have been discussing in for several years.

                            If you think surveys have nothing to offer you - listen up and you’ll see why Craig values these annual findings!

                            Link to the the 2025 JD Power ASI Press Release:  https://www.jdpower.com/business/press-releases/2025-us-aftermarket-service-index-asi-study

                            Link to the 2025 JD Power CSI Press Release:

                            https://www.jdpower.com/business/press-releases/2025-us-customer-service-index-csi-study

                            Link to the 2023 JD Power CSI Press Release:

                            https://www.jdpower.com/business/press-releases/2023-us-customer-service-index-csi-study

                            Let's go into the Press Release now - from April 29th.

                            The key findings cited in the 2025 study:

                            Finding 1.

                            “Aftermarket Service Providers lag when it comes to use of technology:”

                             Craig reacts to JD Powers findings regarding the technology disparity between the aftermarket and the dealer segments.

                            Finding 2.

                            “Customer prefer text message updates - but are more likely to receive phone calls:”

                            Craig shares his perspective on the significance behind the measurable satisfaction point difference between phone calls and texts as the means for receiving updates.

                            Key Note - The article cites that this applies “When they (the client) indicate texts are preferred.”

                            Listeners are invited to compare this note on the 2025 ASI to the 2023 CSI (linked above)

                            Finding 3.

                            “Photo and video multi-point inspection (MPI) results being used more frequently:”

                            Craig highlights this positive news - but emphasises a significant caveat with regards to the quality and content of MPI (a.k.a. DVI’s)

                            Listeners are invited to compare this note on teh 2025 ASI to the 2024 ASI:

                            2024 - MPI -  < 23% receive any videos or pictures

                            2025 - MPI - < STILL “Less likely” than to provide images.

                            Finding 4.

                            “Less common amenities have greatest effect on satisfaction:”

                            Less Common Amenities have greatest effect on satisfaction

                            Chargers in the lobby!

                            Craig highlights how JD Power has consistently been indicating that clients who can charge their devices easily have higher satisfaction rates.

                            RANKINGS:

                            Factors for the ASI:   Ease of scheduling/getting vehicle in for service; fairness of charges; service advisor courtesy; service advisor performance; service facility; time to complete service; and quality of work.

                            The opinions expressed in this podcast are that of the host.

                            All citations and direct quotes from JD Power are done with permission.

                            Listeners are highly encouraged to subscribe to receive emails from JD Power and conduct their own reviews of these important surveys to draw meaningful conclusions with a goal of improving client satisfaction in our industry.

                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information

                            • Email Craig O'Neill: speakup@craigoneill.net
                            • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                            
                            

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                            ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                            Watch Full Video Episode

                            In Our Episode today we’re diving into the ASI - The annual report from JD Power that measures client satisfaction amongst major brands in the non-dealer auto repair world - which we affectionately call the “Aftermarket”

                            Today’s Word of the Day is:

                            Extrapolation

                            Noun

                            noun: extrapolation; plural noun: extrapolations

                            • the action of estimating or concluding something by assuming that existing trends will continue or a current method will remain applicable.
                            
                            

                            In this episode our host, Craig O’Neill invites you to take a close look at JD Powers Aftermarket Service Index (ASI).

                            There are some unique takeaways regarding communication “shortfalls” and they play well into the narratives we have been discussing in for several years.

                            If you think surveys have nothing to offer you - listen up and you’ll see why Craig values these annual findings!

                            Link to the the 2025 JD Power ASI Press Release:  https://www.jdpower.com/business/press-releases/2025-us-aftermarket-service-index-asi-study

                            Link to the 2025 JD Power CSI Press Release:

                            https://www.jdpower.com/business/press-releases/2025-us-customer-service-index-csi-study

                            Link to the 2023 JD Power CSI Press Release:

                            https://www.jdpower.com/business/press-releases/2023-us-customer-service-index-csi-study

                            Let's go into the Press Release now - from April 29th.

                            The key findings cited in the 2025 study:

                            Finding 1.

                            “Aftermarket Service Providers lag when it comes to use of technology:”

                             Craig reacts to JD Powers findings regarding the technology disparity between the aftermarket and the dealer segments.

                            Finding 2.

                            “Customer prefer text message updates - but are more likely to receive phone calls:”

                            Craig shares his perspective on the significance behind the measurable satisfaction point difference between phone calls and texts as the means for receiving updates.

                            Key Note - The article cites that this applies “When they (the client) indicate texts are preferred.”

                            Listeners are invited to compare this note on the 2025 ASI to the 2023 CSI (linked above)

                            Finding 3.

                            “Photo and video multi-point inspection (MPI) results being used more frequently:”

                            Craig highlights this positive news - but emphasises a significant caveat with regards to the quality and content of MPI (a.k.a. DVI’s)

                            Listeners are invited to compare this note on teh 2025 ASI to the 2024 ASI:

                            2024 - MPI -  < 23% receive any videos or pictures

                            2025 - MPI - < STILL “Less likely” than to provide images.

                            Finding 4.

                            “Less common amenities have greatest effect on satisfaction:”

                            Less Common Amenities have greatest effect on satisfaction

                            Chargers in the lobby!

                            Craig highlights how JD Power has consistently been indicating that clients who can charge their devices easily have higher satisfaction rates.

                            RANKINGS:

                            Factors for the ASI:   Ease of scheduling/getting vehicle in for service; fairness of charges; service advisor courtesy; service advisor performance; service facility; time to complete service; and quality of work.

                            The opinions expressed in this podcast are that of the host.

                            All citations and direct quotes from JD Power are done with permission.

                            Listeners are highly encouraged to subscribe to receive emails from JD Power and conduct their own reviews of these important surveys to draw meaningful conclusions with a goal of improving client satisfaction in our industry.

                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information

                            • Email Craig O'Neill: speakup@craigoneill.net
                            • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                            
                            

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                            ]]>cd6873ac-3be7-4f8b-8ce5-2d4863e30669Mon, 02 Jun 2025 00:15:00 -050034:50falsebonusHow One Toolbox Can Change Everything [THA 435]Thanks to our Partners, NAPA TRACS, and Today's Class

                            This episode shares the inspiring story of Andy Roman, a new technician in the automotive industry, and how one toolbox changed everything. At Vision Hi-Tech Training & Expo 2025, Andy was surprised and overjoyed to win a professional-grade toolbox, generously donated by KUKUI and NAPA Auto Care. More than just tools, it represented a boost of confidence and a jumpstart to his career. Shop owner Dan Corcorran highlights the importance of supporting new talent through education, encouragement, and a strong shop culture. KUKUI and NAPA Auto Care are breaking down financial barriers for entry-level techs through scholarships and tool donations—investing in the future of the industry, one technician at a time.

                            Andy Roman and Dan Corcorran, Righter's Auto and Towing, Wildwood, NJ

                            Connor Tracy, Director of Partner Development at KUKUI

                            Show Notes:

                            • Watch Full Video Episode
                            • Vision Hi-Tech Training & Expo: https://visionkc.com/
                            • Introduction to the Episode (00:00:00)
                            • Andy's Surprise Win (00:02:10)
                            • Team Dynamics (00:05:11)
                            • Importance of Continuing Education (00:07:53)
                            • Andy's First Conference Experience (00:10:39)
                            • Industry Challenges for New Technicians (00:13:01)
                            • Sponsorship of Scholarships (00:14:28)
                            • Andy’s Training Experience (00:16:34)
                            • Overcoming Learning Barriers (00:17:27)
                            • Encouragement to Ask Questions (00:18:22)
                            • Creating a Supportive Work Environment (00:19:35)
                            • Building a Positive Shop Culture (00:20:58)
                            • Customer Relationships and Team Stability (00:23:14)
                            • Seasonal Business Changes (00:24:47)
                            • Equipping Future Technicians (00:25:00)
                            
                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                            • 
                            • 
                            • 
                            • 
                            
                            ]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                            This episode shares the inspiring story of Andy Roman, a new technician in the automotive industry, and how one toolbox changed everything. At Vision Hi-Tech Training & Expo 2025, Andy was surprised and overjoyed to win a professional-grade toolbox, generously donated by KUKUI and NAPA Auto Care. More than just tools, it represented a boost of confidence and a jumpstart to his career. Shop owner Dan Corcorran highlights the importance of supporting new talent through education, encouragement, and a strong shop culture. KUKUI and NAPA Auto Care are breaking down financial barriers for entry-level techs through scholarships and tool donations—investing in the future of the industry, one technician at a time.

                            Andy Roman and Dan Corcorran, Righter's Auto and Towing, Wildwood, NJ

                            Connor Tracy, Director of Partner Development at KUKUI

                            Show Notes:

                            • Watch Full Video Episode
                            • Vision Hi-Tech Training & Expo: https://visionkc.com/
                            • Introduction to the Episode (00:00:00)
                            • Andy's Surprise Win (00:02:10)
                            • Team Dynamics (00:05:11)
                            • Importance of Continuing Education (00:07:53)
                            • Andy's First Conference Experience (00:10:39)
                            • Industry Challenges for New Technicians (00:13:01)
                            • Sponsorship of Scholarships (00:14:28)
                            • Andy’s Training Experience (00:16:34)
                            • Overcoming Learning Barriers (00:17:27)
                            • Encouragement to Ask Questions (00:18:22)
                            • Creating a Supportive Work Environment (00:19:35)
                            • Building a Positive Shop Culture (00:20:58)
                            • Customer Relationships and Team Stability (00:23:14)
                            • Seasonal Business Changes (00:24:47)
                            • Equipping Future Technicians (00:25:00)
                            
                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                            • 
                            • 
                            • 
                            • 
                            
                            ]]>8b8d8a8a-d63e-49a6-8499-885803586376Fri, 30 May 2025 14:00:00 -050025:47falsefull435435Mailbox: Warranty Work and Ownership with Spouses and Divorce [E172] - Business By The NumbersThanks to our partner Promotive

                            In this episode of Business by the Numbers, Hunt Demarest answers three key listener questions that auto repair shop owners face all too often. From handling warranty job accounting to navigating the financial fallout of divorce, Hunt gives practical, no-nonsense advice.

                            ​In this episode, you'll learn: 

                            • The right way to book internal and partial warranty work in QuickBooks
                            • Whether adding your spouse to the business makes sense financially
                            • Why 8(a) certifications usually don’t help auto repair shops
                            • How divorce and child support can affect your business valuation and cash flow
                            • Real-life examples and actionable advice from 15+ years of experience
                            
                            

                            Thanks to our partner Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Text Paar Melis @ 301-307-5413

                            Download a Copy of My Books Here:

                            • Wrenches to Write-Offs
                            • Your Perfect Shop 
                            
                            

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                            ]]>Thanks to our partner Promotive

                            In this episode of Business by the Numbers, Hunt Demarest answers three key listener questions that auto repair shop owners face all too often. From handling warranty job accounting to navigating the financial fallout of divorce, Hunt gives practical, no-nonsense advice.

                            ​In this episode, you'll learn: 

                            • The right way to book internal and partial warranty work in QuickBooks
                            • Whether adding your spouse to the business makes sense financially
                            • Why 8(a) certifications usually don’t help auto repair shops
                            • How divorce and child support can affect your business valuation and cash flow
                            • Real-life examples and actionable advice from 15+ years of experience
                            
                            

                            Thanks to our partner Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Text Paar Melis @ 301-307-5413

                            Download a Copy of My Books Here:

                            • Wrenches to Write-Offs
                            • Your Perfect Shop 
                            
                            

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                            ]]>f4ab73ac-2a1e-4f0f-a411-810cb0a011f7Thu, 29 May 2025 00:15:00 -050032:55falsebonusMailbag Episode: Exhaust Gas Analyzers, Testing Catalytic Converters, and Troubleshooting ADAS [E187] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training

                            
                            

                            In this episode, Matt Fanslow dives into listener-submitted questions, covering a wide range of automotive diagnostic and repair topics. From personal influences in the industry to technical advice on exhaust gas analyzers, catalytic converter testing, and ADAS calibrations, Matt shares his insights and expertise.

                            1. Who Do You Try to Emulate?

                            Matt reflects on the mentors and industry leaders who have shaped his approach to diagnostics and repair.

                            • TV Doctors vs. Real Mentors: While he jokes about emulating fictional doctors like Hawkeye Pierce, Gregory House, and Perry Cox, Matt credits real-world experts like John Thornton, Randy Burkholder, Jim Kemper, Matthew Ragsdale, Harvey Chan, and John Riegel for their influence.
                            • The Value of Deep Research: Matt highlights the importance of studying SAE documents, technical manuals, and foundational books like Internal Combustion Engine Fundamentals by John B. Heywood.
                            • Thought Leaders in the Industry: He also mentions Jim Wilson (ScanShare.io), Scott Manna, and others for their diagnostic methodologies and problem-solving approaches.
                            
                            

                            Takeaway: Success in automotive diagnostics comes from continuous learning, leveraging industry resources, and adopting best practices from experienced professionals.

                            2. Exhaust Gas Analyzers – What to Look For?

                            A listener asks about choosing the right exhaust gas analyzer for their shop. Matt breaks down the key features:

                            • PC/Android Interface: Essential for graphing gas readings (lambda, air-fuel ratio) over time.
                            • Portability: Needed for on-road testing to monitor performance under real driving conditions.
                            • Fast Sample Times: Look for analyzers with low transfer delays (under 5 seconds) for accurate real-time data.
                            • Cost Consideration: Expect to invest 
                            • 5,000–
                            • 5,000–7,000+ for a quality unit.
                            
                            

                             Takeaway: A good exhaust gas analyzer should provide real-time data logging, lambda calculations, and portability for effective diagnostics.

                            3. Testing Catalytic Converters – Temperature vs. PCM Diagnostics

                            A student questions the validity of using infrared thermometers to test catalytic converters after hearing conflicting advice.

                            • PCM Algorithms Are Superior: Modern vehicles use complex oxygen storage calculations—far more accurate than manual temperature checks.
                            • Why Temperature Testing Falls Short:
                            • A "bad" cat might still pass a temp test.
                            • A "good" cat might fail due to external factors (exhaust leaks, sensor issues).
                            • Best Practice: Trust OBD-II diagnostics, fuel control verification, and factory procedures over manual methods.
                            
                            

                            Takeaway: Always verify fuel control, exhaust integrity, and PCM data before condemning a catalytic converter.

                            4. ADAS Calibrations – Troubleshooting Static Windshield Camera Issues

                            A technician struggles with static calibrations for windshield-mounted cameras. Matt offers troubleshooting tips:

                            • Check the Windshield Glass: Aftermarket glass is a common culprit for calibration failures.
                            • Lighting Conditions:
                            • Too much LED glare? Try diffusers or dimming shop lights.
                            • Use shipping blankets to reduce reflections on the hood/dash.
                            • Target Placement: Ensure the target is positioned per OEM specs—avoid background interference.
                            • RTFM (Read the Factory Manual): Always follow OEM procedures for target setup.
                            
                            

                            Takeaway: Calibration issues often stem from glass quality, lighting, or incorrect target alignment—double-check these factors first.

                            Listener Q&A Submission: Have a question for Matt? Email: MattFanslowPodcast@gmail.com

                            Contact Information

                            • Diagnosing the Aftermarket A - Z YouTube Channel
                            • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                            
                            

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>Thanks to our Partner, NAPA Autotech Training

                            
                            

                            In this episode, Matt Fanslow dives into listener-submitted questions, covering a wide range of automotive diagnostic and repair topics. From personal influences in the industry to technical advice on exhaust gas analyzers, catalytic converter testing, and ADAS calibrations, Matt shares his insights and expertise.

                            1. Who Do You Try to Emulate?

                            Matt reflects on the mentors and industry leaders who have shaped his approach to diagnostics and repair.

                            • TV Doctors vs. Real Mentors: While he jokes about emulating fictional doctors like Hawkeye Pierce, Gregory House, and Perry Cox, Matt credits real-world experts like John Thornton, Randy Burkholder, Jim Kemper, Matthew Ragsdale, Harvey Chan, and John Riegel for their influence.
                            • The Value of Deep Research: Matt highlights the importance of studying SAE documents, technical manuals, and foundational books like Internal Combustion Engine Fundamentals by John B. Heywood.
                            • Thought Leaders in the Industry: He also mentions Jim Wilson (ScanShare.io), Scott Manna, and others for their diagnostic methodologies and problem-solving approaches.
                            
                            

                            Takeaway: Success in automotive diagnostics comes from continuous learning, leveraging industry resources, and adopting best practices from experienced professionals.

                            2. Exhaust Gas Analyzers – What to Look For?

                            A listener asks about choosing the right exhaust gas analyzer for their shop. Matt breaks down the key features:

                            • PC/Android Interface: Essential for graphing gas readings (lambda, air-fuel ratio) over time.
                            • Portability: Needed for on-road testing to monitor performance under real driving conditions.
                            • Fast Sample Times: Look for analyzers with low transfer delays (under 5 seconds) for accurate real-time data.
                            • Cost Consideration: Expect to invest 
                            • 5,000–
                            • 5,000–7,000+ for a quality unit.
                            
                            

                             Takeaway: A good exhaust gas analyzer should provide real-time data logging, lambda calculations, and portability for effective diagnostics.

                            3. Testing Catalytic Converters – Temperature vs. PCM Diagnostics

                            A student questions the validity of using infrared thermometers to test catalytic converters after hearing conflicting advice.

                            • PCM Algorithms Are Superior: Modern vehicles use complex oxygen storage calculations—far more accurate than manual temperature checks.
                            • Why Temperature Testing Falls Short:
                            • A "bad" cat might still pass a temp test.
                            • A "good" cat might fail due to external factors (exhaust leaks, sensor issues).
                            • Best Practice: Trust OBD-II diagnostics, fuel control verification, and factory procedures over manual methods.
                            
                            

                            Takeaway: Always verify fuel control, exhaust integrity, and PCM data before condemning a catalytic converter.

                            4. ADAS Calibrations – Troubleshooting Static Windshield Camera Issues

                            A technician struggles with static calibrations for windshield-mounted cameras. Matt offers troubleshooting tips:

                            • Check the Windshield Glass: Aftermarket glass is a common culprit for calibration failures.
                            • Lighting Conditions:
                            • Too much LED glare? Try diffusers or dimming shop lights.
                            • Use shipping blankets to reduce reflections on the hood/dash.
                            • Target Placement: Ensure the target is positioned per OEM specs—avoid background interference.
                            • RTFM (Read the Factory Manual): Always follow OEM procedures for target setup.
                            
                            

                            Takeaway: Calibration issues often stem from glass quality, lighting, or incorrect target alignment—double-check these factors first.

                            Listener Q&A Submission: Have a question for Matt? Email: MattFanslowPodcast@gmail.com

                            Contact Information

                            • Diagnosing the Aftermarket A - Z YouTube Channel
                            • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                            
                            

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>a49e2989-685c-4f2d-b149-7c9a0b08864cWed, 28 May 2025 00:15:00 -050023:29falsebonusPlanning Your Marketing Like a Pro [E154] - The Auto Repair Marketing PodcastWant a real marketing plan that doesn’t live in your head or on a bunch of sticky notes?

                            In this episode of the Auto Repair Marketing Podcast, Kim Walker is joined by Caroline Legrand and Savannah Garrett to talk all things Plan With the Pros Shop Marketing Pros’ hands-on, no-fluff marketing workshop designed to help shop owners create a full-year strategy they’ll use.

                            You’ll hear how last year’s event helped shops ditch the chaos and build real, actionable plans from big-picture budget planning to week-by-week content ideas. Whether you're starting from scratch or refining what you’ve already got, this episode gives you a behind-the-scenes look at what to expect, what you’ll walk away with, and why West Point is the perfect backdrop for this kind of transformative work.

                            Packed with insights, personal stories, and plenty of laughs, this episode is your sneak peek into a game-changing experience for your business.

                            Thank you to our friends at RepairPal for providing you with this episode. RepairPal’s Certified Network of shops is trusted by millions of customers each month. Learn more at

                            RepairPal.com/shops.

                            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Plan With The Pros 

                            Get In Touch With the Guest: 

                            Savannah Garrett 

                            Meet The Team Schmidt Auto Care

                            Show Notes with Timestamps

                            • Introduction and Welcome (00:00:10)  Kim Walker introduces the podcast and guests, discussing the "Plan with the Pros" event.  
                            • Event Overview (00:02:19)  Discussion on the inception and goals of the "Plan with the Pros" event, blending retreat and workshop elements.  
                            • Savannah's Experience (00:05:13)  Savannah Garrett shares her motivation for attending the event, highlighting the importance of marketing in her role.  
                            • Networking Importance (00:06:09)  The value of networking with peers in the industry and sharing marketing strategies is emphasized.  
                            • Marketing Plans Discussion (00:09:19)  Savannah discusses her existing marketing plans and areas where she sought improvement during the event.  
                            • Collaboration Insights (00:12:14)  The benefits of collaboration among shop owners and sharing successful marketing ideas are highlighted.  
                            • Event Hosting Benefits (00:12:57)  Savannah discusses hosting events for community engagement and how it enhances shop visibility and reputation.  
                            • Camaraderie and Learning (00:15:08)   Savannah reflects on the camaraderie experienced at the event and the valuable marketing tactics learned.  
                            • Building Relationships (00:15:32)  Discussion on the importance of relationships and collaboration among women in the automotive industry.
                            • Mentorship and Growth (00:17:04)  Reflections on mentoring young professionals and the influence of women leaders in the industry.
                            • Inclusivity in Events (00:19:38)  Announcement of opening the "Plan with the Pros" event to all genders after a female-only event last year.
                            • West Point Venue Experience (00:21:03)  Insights on choosing West Point as a venue and its significance for the upcoming event.
                            • Unique Experience at West Point (00:24:05)  Personal reflections on the beauty and history of West Point, enhancing the event experience.
                            • Camaraderie in Unique Locations (00:25:06)  Discussion on how destination events foster deeper connections and meaningful conversations.
                            • Setting the Tone for Success (00:26:20)  The importance of the venue in creating an environment conducive to productivity and success.
                            • Personal Connection to West Point (00:28:36)  Sharing personal stories and connections to West Point, emphasizing its historical significance.
                            • Unexpected Takeaways (00:29:23)  Exploration of surprises and key insights from the event, particularly for new marketers.
                            • Marketing to Your Audience (00:30:39)  Savannah shares her biggest takeaway on the importance of targeting specific audiences in marketing.
                            • Understanding Customer Avatars (00:31:43)  Kim emphasizes the need for attendees to leave with a clear understanding of their customer profiles.
                            • Networking Benefits (00:33:11)  Discussion on the value of networking and maintaining connections post-event through a Facebook group.
                            • Flexibility in Marketing Plans (00:36:19)  Caroline discusses the importance of having a fluid marketing plan that adapts to changing circumstances.
                            • Evaluating Marketing Success (00:36:46)  The speakers highlight the need to assess what marketing strategies are effective and worth continuing.
                            • Event Logistics and Support (00:39:24)  Caroline outlines what attendees can expect from the "Plan with the Pros" event, including support and networking.
                            • Final Thoughts on Learning (00:41:01)  Savannah encourages attendees to stay open to learning, regardless of their current marketing expertise.
                            
                            

                            How To Get In Touch

                            Join The Auto Repair Marketing Mastermind Group on Facebook

                            Meet The Pros

                            Follow SMP on Facebook

                            Follow SMP on Instagram

                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                            Email Us Podcast Questions or Topics

                            ]]>Want a real marketing plan that doesn’t live in your head or on a bunch of sticky notes?

                            In this episode of the Auto Repair Marketing Podcast, Kim Walker is joined by Caroline Legrand and Savannah Garrett to talk all things Plan With the Pros Shop Marketing Pros’ hands-on, no-fluff marketing workshop designed to help shop owners create a full-year strategy they’ll use.

                            You’ll hear how last year’s event helped shops ditch the chaos and build real, actionable plans from big-picture budget planning to week-by-week content ideas. Whether you're starting from scratch or refining what you’ve already got, this episode gives you a behind-the-scenes look at what to expect, what you’ll walk away with, and why West Point is the perfect backdrop for this kind of transformative work.

                            Packed with insights, personal stories, and plenty of laughs, this episode is your sneak peek into a game-changing experience for your business.

                            Thank you to our friends at RepairPal for providing you with this episode. RepairPal’s Certified Network of shops is trusted by millions of customers each month. Learn more at

                            RepairPal.com/shops.

                            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Plan With The Pros 

                            Get In Touch With the Guest: 

                            Savannah Garrett 

                            Meet The Team Schmidt Auto Care

                            Show Notes with Timestamps

                            • Introduction and Welcome (00:00:10)  Kim Walker introduces the podcast and guests, discussing the "Plan with the Pros" event.  
                            • Event Overview (00:02:19)  Discussion on the inception and goals of the "Plan with the Pros" event, blending retreat and workshop elements.  
                            • Savannah's Experience (00:05:13)  Savannah Garrett shares her motivation for attending the event, highlighting the importance of marketing in her role.  
                            • Networking Importance (00:06:09)  The value of networking with peers in the industry and sharing marketing strategies is emphasized.  
                            • Marketing Plans Discussion (00:09:19)  Savannah discusses her existing marketing plans and areas where she sought improvement during the event.  
                            • Collaboration Insights (00:12:14)  The benefits of collaboration among shop owners and sharing successful marketing ideas are highlighted.  
                            • Event Hosting Benefits (00:12:57)  Savannah discusses hosting events for community engagement and how it enhances shop visibility and reputation.  
                            • Camaraderie and Learning (00:15:08)   Savannah reflects on the camaraderie experienced at the event and the valuable marketing tactics learned.  
                            • Building Relationships (00:15:32)  Discussion on the importance of relationships and collaboration among women in the automotive industry.
                            • Mentorship and Growth (00:17:04)  Reflections on mentoring young professionals and the influence of women leaders in the industry.
                            • Inclusivity in Events (00:19:38)  Announcement of opening the "Plan with the Pros" event to all genders after a female-only event last year.
                            • West Point Venue Experience (00:21:03)  Insights on choosing West Point as a venue and its significance for the upcoming event.
                            • Unique Experience at West Point (00:24:05)  Personal reflections on the beauty and history of West Point, enhancing the event experience.
                            • Camaraderie in Unique Locations (00:25:06)  Discussion on how destination events foster deeper connections and meaningful conversations.
                            • Setting the Tone for Success (00:26:20)  The importance of the venue in creating an environment conducive to productivity and success.
                            • Personal Connection to West Point (00:28:36)  Sharing personal stories and connections to West Point, emphasizing its historical significance.
                            • Unexpected Takeaways (00:29:23)  Exploration of surprises and key insights from the event, particularly for new marketers.
                            • Marketing to Your Audience (00:30:39)  Savannah shares her biggest takeaway on the importance of targeting specific audiences in marketing.
                            • Understanding Customer Avatars (00:31:43)  Kim emphasizes the need for attendees to leave with a clear understanding of their customer profiles.
                            • Networking Benefits (00:33:11)  Discussion on the value of networking and maintaining connections post-event through a Facebook group.
                            • Flexibility in Marketing Plans (00:36:19)  Caroline discusses the importance of having a fluid marketing plan that adapts to changing circumstances.
                            • Evaluating Marketing Success (00:36:46)  The speakers highlight the need to assess what marketing strategies are effective and worth continuing.
                            • Event Logistics and Support (00:39:24)  Caroline outlines what attendees can expect from the "Plan with the Pros" event, including support and networking.
                            • Final Thoughts on Learning (00:41:01)  Savannah encourages attendees to stay open to learning, regardless of their current marketing expertise.
                            
                            

                            How To Get In Touch

                            Join The Auto Repair Marketing Mastermind Group on Facebook

                            Meet The Pros

                            Follow SMP on Facebook

                            Follow SMP on Instagram

                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                            Email Us Podcast Questions or Topics

                            ]]>86f6aec0-9b0f-4d6b-b5ce-c07e44e1d749Wed, 28 May 2025 00:15:00 -050042:38falsebonusYour Business Playbook: Strategy, Data, and Accountability [RR 1041]Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                            Recorded live at the Institute Summit, this insightful conversation explores how business leaders can apply sports principles—like team chemistry, leadership, and preparation—to enhance performance. Keynote speaker Ross Bernstein underscores the impact of storytelling as a powerful communication and trust building tool, sharing lessons from icons like Scotty Bowman and Jay Leno. The discussion reinforces the importance of having a solid business playbook grounded in strategy, data, and accountability, while also addressing the need to adapt to change, foster a culture of loyalty, leverage technology for growth, and prioritize meaningful personal connections and networking.

                            A best-selling author of nearly 50 sports books, Ross Bernstein, is an award-winning peak performance business speaker who’s keynoted conferences on all seven continents for audiences as small as 10 and as large as 10,000. Ross and his books have been featured on thousands of television and radio programs over the years, including CNN, ESPN, Bloomberg, Fox News, and “CBS This Morning,” as well as in the Wall Street Journal, New York Times, and USA Today. https://www.rossbernsteinspeaking.com/
                            Show Notes
                            • Watch Full Video Episode
                            • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                            • Introduction to the Episode (00:00:00)
                            • Importance of Storytelling (00:02:51)
                            • Jay Leno's Storytelling Practice (00:03:50)
                            • Team Chemistry in Sports (00:05:06)
                            • Scotty Bowman's Coaching Insights (00:06:29)
                            • Building Team Chemistry (00:08:00)
                            • Innovative Recruiting Strategies (00:08:47).
                            • The Power of the Playbook (00:12:17)
                            • Measuring Performance (00:13:06)
                            • Continual Improvement in Business (00:14:21)
                            • Ketchup Insights (00:15:45)
                            • Practicing What We Learn (00:20:02)
                            • Generational Workforce Changes (00:22:11)
                            • Creating Loyalty in Teams (00:22:55)
                            • Time Perception (00:23:10)
                            • Focus and Distractions (00:23:49)
                            • Engagement in Presentations (00:24:38)
                            • Struggle and Growth (00:27:26)
                            • Humility in Leadership (00:28:25)
                            • Client Experience Officer Concept (00:30:05)
                            • Philanthropy and Business Success (00:30:23)
                            • Gamification in Customer Engagement (00:32:36)
                            • Adapting to Change (00:35:14)
                            • Networking and Personal Connections (00:36:21)
                            • Legacy Business Lessons (00:37:08)
                            • Business Fundamentals (00:39:00)
                            
                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                            Recorded live at the Institute Summit, this insightful conversation explores how business leaders can apply sports principles—like team chemistry, leadership, and preparation—to enhance performance. Keynote speaker Ross Bernstein underscores the impact of storytelling as a powerful communication and trust building tool, sharing lessons from icons like Scotty Bowman and Jay Leno. The discussion reinforces the importance of having a solid business playbook grounded in strategy, data, and accountability, while also addressing the need to adapt to change, foster a culture of loyalty, leverage technology for growth, and prioritize meaningful personal connections and networking.

                            A best-selling author of nearly 50 sports books, Ross Bernstein, is an award-winning peak performance business speaker who’s keynoted conferences on all seven continents for audiences as small as 10 and as large as 10,000. Ross and his books have been featured on thousands of television and radio programs over the years, including CNN, ESPN, Bloomberg, Fox News, and “CBS This Morning,” as well as in the Wall Street Journal, New York Times, and USA Today. https://www.rossbernsteinspeaking.com/
                            Show Notes
                            • Watch Full Video Episode
                            • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                            • Introduction to the Episode (00:00:00)
                            • Importance of Storytelling (00:02:51)
                            • Jay Leno's Storytelling Practice (00:03:50)
                            • Team Chemistry in Sports (00:05:06)
                            • Scotty Bowman's Coaching Insights (00:06:29)
                            • Building Team Chemistry (00:08:00)
                            • Innovative Recruiting Strategies (00:08:47).
                            • The Power of the Playbook (00:12:17)
                            • Measuring Performance (00:13:06)
                            • Continual Improvement in Business (00:14:21)
                            • Ketchup Insights (00:15:45)
                            • Practicing What We Learn (00:20:02)
                            • Generational Workforce Changes (00:22:11)
                            • Creating Loyalty in Teams (00:22:55)
                            • Time Perception (00:23:10)
                            • Focus and Distractions (00:23:49)
                            • Engagement in Presentations (00:24:38)
                            • Struggle and Growth (00:27:26)
                            • Humility in Leadership (00:28:25)
                            • Client Experience Officer Concept (00:30:05)
                            • Philanthropy and Business Success (00:30:23)
                            • Gamification in Customer Engagement (00:32:36)
                            • Adapting to Change (00:35:14)
                            • Networking and Personal Connections (00:36:21)
                            • Legacy Business Lessons (00:37:08)
                            • Business Fundamentals (00:39:00)
                            
                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>da39a447-3861-4c98-b938-2b288310e6f8Tue, 27 May 2025 00:15:00 -050040:41falsefull10411041Back to Basics: Episode 0- Why the Best Shops Always Relearn the Fundamentals [E212] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                            In this episode of "The Weekly Blitz," Coach Chris Cotton takes the stage to unveil an exciting new series titled "Back to Basics," specifically designed for auto repair shop owners and their teams. This series is crafted to revisit and reinforce the essential concepts and practices that are crucial for running a successful auto repair shop. Coach Chris passionately emphasizes the significance of having a solid grasp of the basics, particularly in the face of financial challenges and the myriad distractions that can arise in the industry.

                            He meticulously outlines a comprehensive ten-part series that will delve into a variety of critical topics. These include effective communication strategies, robust financial management techniques, and the cultivation of strong teamwork within the shop environment. Each segment is designed to equip shop owners and their teams with the foundational knowledge and skills necessary to thrive in a competitive market.

                            Moreover, the episode underscores the importance of continuous learning and development in the ever-evolving automotive repair industry. Coach Chris encourages listeners to embrace ongoing education as a means to stay ahead of the curve and maintain a competitive edge.

                            In addition to the valuable insights shared, the episode features a sponsorship mention for Shop Marketing Pros. This marketing company specializes in helping auto repair shops grow by providing tailored marketing solutions that drive business success. Their expertise and support are highlighted as a valuable resource for shop owners looking to expand their reach and enhance their market presence.

                            ​Introduction and Podcast Overview (00:00:07)

                            Coach Chris introduces the podcast and its purpose to supercharge auto repair businesses.

                            
                            

                            Sponsorship Mention (00:01:17)

                            Discussion of Shop Marketing Pros and their services for auto repair shops.

                            
                            

                            Episode Series Introduction (00:01:17)

                            Introduction to the "Back to Basics" series focusing on fundamental concepts in auto repair.

                            
                            

                            Importance of Fundamentals (00:02:16)

                            Highlighting the need to revisit basics due to challenges faced by shop owners.

                            
                            

                            Gaps in Shop Foundations (00:03:27)

                            Discussing the distractions that lead to gaps in business fundamentals post-COVID.

                            
                            

                            Overview of the Series Topics (00:04:25)

                            Preview of the ten episodes covering essential topics for shop owners and technicians.

                            
                            

                            Target Audience for the Series (00:06:31)

                            Identifying the audience: shop owners, service advisors, and technicians.

                            
                            

                            Encouragement for Team Participation (00:06:31)

                            Encouraging teams to listen together and discuss improvements based on the series.

                            
                            

                            Conclusion and Final Thoughts (00:07:27)

                            Reiterating the importance of foundational knowledge and promoting the series for shop success.

                            Connect with Chris:

                            AutoFix-Auto Shop Coaching

                            www.autoshopcoaching.com

                            www.aftermarketradionetwork.com

                            940-400-1008

                            Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                            YouTube: https://bit.ly/3ClX0ae

                            Email Chris: chris@autofixsos.com

                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                            In this episode of "The Weekly Blitz," Coach Chris Cotton takes the stage to unveil an exciting new series titled "Back to Basics," specifically designed for auto repair shop owners and their teams. This series is crafted to revisit and reinforce the essential concepts and practices that are crucial for running a successful auto repair shop. Coach Chris passionately emphasizes the significance of having a solid grasp of the basics, particularly in the face of financial challenges and the myriad distractions that can arise in the industry.

                            He meticulously outlines a comprehensive ten-part series that will delve into a variety of critical topics. These include effective communication strategies, robust financial management techniques, and the cultivation of strong teamwork within the shop environment. Each segment is designed to equip shop owners and their teams with the foundational knowledge and skills necessary to thrive in a competitive market.

                            Moreover, the episode underscores the importance of continuous learning and development in the ever-evolving automotive repair industry. Coach Chris encourages listeners to embrace ongoing education as a means to stay ahead of the curve and maintain a competitive edge.

                            In addition to the valuable insights shared, the episode features a sponsorship mention for Shop Marketing Pros. This marketing company specializes in helping auto repair shops grow by providing tailored marketing solutions that drive business success. Their expertise and support are highlighted as a valuable resource for shop owners looking to expand their reach and enhance their market presence.

                            ​Introduction and Podcast Overview (00:00:07)

                            Coach Chris introduces the podcast and its purpose to supercharge auto repair businesses.

                            
                            

                            Sponsorship Mention (00:01:17)

                            Discussion of Shop Marketing Pros and their services for auto repair shops.

                            
                            

                            Episode Series Introduction (00:01:17)

                            Introduction to the "Back to Basics" series focusing on fundamental concepts in auto repair.

                            
                            

                            Importance of Fundamentals (00:02:16)

                            Highlighting the need to revisit basics due to challenges faced by shop owners.

                            
                            

                            Gaps in Shop Foundations (00:03:27)

                            Discussing the distractions that lead to gaps in business fundamentals post-COVID.

                            
                            

                            Overview of the Series Topics (00:04:25)

                            Preview of the ten episodes covering essential topics for shop owners and technicians.

                            
                            

                            Target Audience for the Series (00:06:31)

                            Identifying the audience: shop owners, service advisors, and technicians.

                            
                            

                            Encouragement for Team Participation (00:06:31)

                            Encouraging teams to listen together and discuss improvements based on the series.

                            
                            

                            Conclusion and Final Thoughts (00:07:27)

                            Reiterating the importance of foundational knowledge and promoting the series for shop success.

                            Connect with Chris:

                            AutoFix-Auto Shop Coaching

                            www.autoshopcoaching.com

                            www.aftermarketradionetwork.com

                            940-400-1008

                            Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                            YouTube: https://bit.ly/3ClX0ae

                            Email Chris: chris@autofixsos.com

                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>7b320d56-43da-476a-abcb-1a67a90a4739Mon, 26 May 2025 00:15:00 -050007:42falsebonusOn Memorial Day with Brandon Crusha USMC (RET) [E44] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                            Watch Full Video Episode

                            In this episode of Speak Up - our host Craig O’Neill welcomes his friend and colleague, Brandon Crusha to talk about what Memorial day means to him.

                            Brandon served in the United States Marine Corp and was deployed multiple times to Iraq.

                            He invites our listeners to enjoy their day - and reflect on the gift that was given to them by those who paid the ultimate price.

                            Brandon specifically referenced a film in this episode called - The Gift. 

                            Linked here:  https://www.amazon.com/gp/video/detail/B0DPGVH9GB/ref=atv_dp_share_cu_r

                            The Gift is a documentary about Corporal Jason L. Dunham - who on April 14, 2004 threw himself on a live grenade to protect his fellow Marines.

                            It is well worth your time.

                            Brandon personally knew and served with many of the individuals in that film, whom he joined in the same regiment just after those events.

                            This conversation between Craig and Brandon intentionally invites listeners to ‘enjoy’ a deeper and more meaningful perspective of memorial day thanks to our connection with Brandon.

                            We also discuss what you might consider saying to a soldier or Marine on Memorial day - or, perhaps - how it is OK to say nothing at all and simply feel gratitude for the gift of freedom that has been paid at the ultimate price.

                            Today’s WOTD is 

                            Freedom

                            Noun

                            1. the absence of necessity, coercion, or constraint in choice or action
                            2. the quality of being frank, open, or outspoken
                            
                            

                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information

                            • Email Craig O'Neill: speakup@craigoneill.net
                            • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                            
                            

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                            ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                            Watch Full Video Episode

                            In this episode of Speak Up - our host Craig O’Neill welcomes his friend and colleague, Brandon Crusha to talk about what Memorial day means to him.

                            Brandon served in the United States Marine Corp and was deployed multiple times to Iraq.

                            He invites our listeners to enjoy their day - and reflect on the gift that was given to them by those who paid the ultimate price.

                            Brandon specifically referenced a film in this episode called - The Gift. 

                            Linked here:  https://www.amazon.com/gp/video/detail/B0DPGVH9GB/ref=atv_dp_share_cu_r

                            The Gift is a documentary about Corporal Jason L. Dunham - who on April 14, 2004 threw himself on a live grenade to protect his fellow Marines.

                            It is well worth your time.

                            Brandon personally knew and served with many of the individuals in that film, whom he joined in the same regiment just after those events.

                            This conversation between Craig and Brandon intentionally invites listeners to ‘enjoy’ a deeper and more meaningful perspective of memorial day thanks to our connection with Brandon.

                            We also discuss what you might consider saying to a soldier or Marine on Memorial day - or, perhaps - how it is OK to say nothing at all and simply feel gratitude for the gift of freedom that has been paid at the ultimate price.

                            Today’s WOTD is 

                            Freedom

                            Noun

                            1. the absence of necessity, coercion, or constraint in choice or action
                            2. the quality of being frank, open, or outspoken
                            
                            

                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information

                            • Email Craig O'Neill: speakup@craigoneill.net
                            • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                            
                            

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                            ]]>91832a07-8762-41e0-8ea4-e69c6a4c653cMon, 26 May 2025 00:15:00 -050015:47falsebonusFriends Tribute to Maylan Newton [CC115]https://www.youtube.com/watch?v=sHno0gsX_YA Maylan Newton’s family has set aside July 26, 2025, for a special gathering to honor his life and legacy. The event will take place in Southern California, with more details to come. You can find updates and information here. I’d like to take a few moments to reflect on Maylan’s impact, both on our industry and on me personally. Whether in a classroom, on a phone call, or standing in front of an audience, Maylan had a way of speaking that was steady, articulate, and always meaningful. His words inspired action, and his delivery made people listen. He was what I like to call an “unselfish” volunteer—selfless in every way, but so dedicated, like helping others was his only priority. He generously donated his time, especially to SkillsUSA, and never hesitated to jump in when needed. If someone called, Maylan would drop everything to lend a hand, whether that meant covering a counter in a shop or stepping in last minute at a conference. Over the past decade, we recorded countless podcast episodes together. He shared solo insights, joined panels, and we had many heart-to-heart conversations that reached thousands. His wisdom, energy, and authenticity were unmatched. Maylan was also the first to nudge me to attend shows, speak on panels, and use my podcast platform to support the industry. He believed in building others up. It didn’t matter who got the credit; what mattered to Maylan was the impact. He was a champion for everyone in the industry, especially for women. He supported the Amazing Women in Automotive group with enthusiasm, and you could always count on him to drop by their event dinners just to say hello and show his support. We’re going to miss Maylan deeply. But I believe the true depth of that loss will only grow with time, when we find ourselves in need of guidance and asking, “What would Maylan have said?” Rest peacefully, my friend. Find other episodes with Maylan Newton HERE. Guests joining in this episode to pay tribute to Maylan Newton:
                            • Suni Osborn, Maylan's Daughter
                            • Jeff Knott
                            • Melisa Patterson (Birdie)
                            • Rick White
                            • Cecil Bullard
                            • Bill Haas
                            • Vic Tarasik
                            • Maryann Croce
                            • Dave Schedin
                            • Sara Fraser
                            • Brian Gillis
                            
                            ]]>https://www.youtube.com/watch?v=sHno0gsX_YA Maylan Newton’s family has set aside July 26, 2025, for a special gathering to honor his life and legacy. The event will take place in Southern California, with more details to come. You can find updates and information here. I’d like to take a few moments to reflect on Maylan’s impact, both on our industry and on me personally. Whether in a classroom, on a phone call, or standing in front of an audience, Maylan had a way of speaking that was steady, articulate, and always meaningful. His words inspired action, and his delivery made people listen. He was what I like to call an “unselfish” volunteer—selfless in every way, but so dedicated, like helping others was his only priority. He generously donated his time, especially to SkillsUSA, and never hesitated to jump in when needed. If someone called, Maylan would drop everything to lend a hand, whether that meant covering a counter in a shop or stepping in last minute at a conference. Over the past decade, we recorded countless podcast episodes together. He shared solo insights, joined panels, and we had many heart-to-heart conversations that reached thousands. His wisdom, energy, and authenticity were unmatched. Maylan was also the first to nudge me to attend shows, speak on panels, and use my podcast platform to support the industry. He believed in building others up. It didn’t matter who got the credit; what mattered to Maylan was the impact. He was a champion for everyone in the industry, especially for women. He supported the Amazing Women in Automotive group with enthusiasm, and you could always count on him to drop by their event dinners just to say hello and show his support. We’re going to miss Maylan deeply. But I believe the true depth of that loss will only grow with time, when we find ourselves in need of guidance and asking, “What would Maylan have said?” Rest peacefully, my friend. Find other episodes with Maylan Newton HERE. Guests joining in this episode to pay tribute to Maylan Newton:
                            • Suni Osborn, Maylan's Daughter
                            • Jeff Knott
                            • Melisa Patterson (Birdie)
                            • Rick White
                            • Cecil Bullard
                            • Bill Haas
                            • Vic Tarasik
                            • Maryann Croce
                            • Dave Schedin
                            • Sara Fraser
                            • Brian Gillis
                            
                            ]]>9091de68-847d-4ca0-9cb9-ff4275272224Sun, 25 May 2025 00:15:00 -050039:32falsefull115115Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434]Thanks to our Partners, NAPA TRACS, and Today's Class

                            Recorded at the NAPA Now Conference celebrating NAPA Auto Care’s 100th anniversary, this conversation dives into the realities of emerging automotive technologies, especially ADAS (Advanced Driver-Assistance Systems). The discussion emphasizes the critical need for proper calibration procedures, equipment, and technician training to keep pace with rapidly evolving tech. From static vs. dynamic calibrations to the integration of AR/VR tools, the panel explores the industry's struggles to adopt new technology and the personal traits, like hyperfocus, needed to thrive in today’s complex diagnostic landscape. The takeaway: adaptation, education, and investment are no longer optional; they’re essential for staying competitive.

                            Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

                            Show Notes:

                            • Watch Full Video Episode
                            • Introduction to Town Hall Academy (00:00:00)
                            • NAPA's 100-Year Legacy (00:01:19)
                            • Emerging Technologies in Automotive (00:04:29)r.
                            • ADAS Calibration Challenges (00:08:06)
                            • Industry Ignorance Towards ADAS (00:11:11)
                            • Frustration with Industry Changes (00:13:01)
                            • Fear of New Technologies (00:14:44)
                            • Calibration Concerns (00:18:06)
                            • Dynamic Calibration Challenges (00:18:19)
                            • Legal Implications of Calibration (00:20:02)
                            • Tire Repair Liability (00:20:25)
                            • Importance of Following Procedures (00:21:24)
                            • ADAS Responsibility (00:24:01)
                            • Collaboration Among Shops (00:25:40)
                            • Cost of Living Awareness (00:27:16)
                            • Spinning Plate Syndrome (00:31:06)
                            • ADHD and Hyperfocus (00:35:27)
                            • Job Security and Continuous Learning (00:41:02)
                            
                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                            • 

                            • Recorded at the NAPA Now Conference celebrating NAPA Auto Care’s 100th anniversary, this conversation dives into the realities of emerging automotive technologies, especially ADAS (Advanced Driver-Assistance Systems). The discussion emphasizes the critical need for proper calibration procedures, equipment, and technician training to keep pace with rapidly evolving tech. From static vs. dynamic calibrations to the integration of AR/VR tools, the panel explores the industry's struggles to adopt new technology and the personal traits, like hyperfocus, needed to thrive in today’s complex diagnostic landscape. The takeaway: adaptation, education, and investment are no longer optional; they’re essential for staying competitive.

                              Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

                              Show Notes:

                              • Watch Full Video Episode
                              • Introduction to Town Hall Academy (00:00:00)
                              • NAPA's 100-Year Legacy (00:01:19)
                              • Emerging Technologies in Automotive (00:04:29)r.
                              • ADAS Calibration Challenges (00:08:06)
                              • Industry Ignorance Towards ADAS (00:11:11)
                              • Frustration with Industry Changes (00:13:01)
                              • Fear of New Technologies (00:14:44)
                              • Calibration Concerns (00:18:06)
                              • Dynamic Calibration Challenges (00:18:19)
                              • Legal Implications of Calibration (00:20:02)
                              • Tire Repair Liability (00:20:25)
                              • Importance of Following Procedures (00:21:24)
                              • ADAS Responsibility (00:24:01)
                              • Collaboration Among Shops (00:25:40)
                              • Cost of Living Awareness (00:27:16)
                              • Spinning Plate Syndrome (00:31:06)
                              • ADHD and Hyperfocus (00:35:27)
                              • Job Security and Continuous Learning (00:41:02)
                              
                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                              • 
                              • 
                              • 
                              • 
                              
                              ]]>993be121-03a3-4740-bda1-e5d08cbb3f45Fri, 23 May 2025 14:00:00 -050002:15:14falsefull434434Is My Labor Rate Too Low? [E171] - Business By The NumbersThanks to our partner Promotive

                              Are you charging enough for labor at your shop? In this week’s Business by the Numbers, Hunt Demarest of Paar Melis and Associates tackles one of the most misunderstood metrics in autorepair profitability—your labor rate. Spoiler alert: it’s not always about charging more.

                              ​This week, you'll learn:

                              • Why labor rate isn't the ultimate driver of shop profit
                              • The difference between your door rate and effective labor rate
                              • What real benchmarking data says about high vs. low labor rates
                              • The one metric that actually correlates with profitability
                              • How technician productivity impacts your labor cost and bottom line
                              • The market analysis trap shop owners fall into (and how to avoid it)
                              • Effective Labor Rate Episode [E128]: https://huntdemarest.captivate.fm/episode/128
                              
                              

                              Thanks to our partner, Promotive

                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                              Visit us Online: www.paarmelis.com

                              Email Hunt: podcast@paarmelis.com

                              Text Paar Melis @ 301-307-5413

                              Download a Copy of My Books Here:

                              • Wrenches to Write-Offs
                              • Your Perfect Shop 
                              
                              

                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                              ]]>Thanks to our partner Promotive

                              Are you charging enough for labor at your shop? In this week’s Business by the Numbers, Hunt Demarest of Paar Melis and Associates tackles one of the most misunderstood metrics in autorepair profitability—your labor rate. Spoiler alert: it’s not always about charging more.

                              ​This week, you'll learn:

                              • Why labor rate isn't the ultimate driver of shop profit
                              • The difference between your door rate and effective labor rate
                              • What real benchmarking data says about high vs. low labor rates
                              • The one metric that actually correlates with profitability
                              • How technician productivity impacts your labor cost and bottom line
                              • The market analysis trap shop owners fall into (and how to avoid it)
                              • Effective Labor Rate Episode [E128]: https://huntdemarest.captivate.fm/episode/128
                              
                              

                              Thanks to our partner, Promotive

                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                              Visit us Online: www.paarmelis.com

                              Email Hunt: podcast@paarmelis.com

                              Text Paar Melis @ 301-307-5413

                              Download a Copy of My Books Here:

                              • Wrenches to Write-Offs
                              • Your Perfect Shop 
                              
                              

                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                              ]]>007bfe53-542e-4d5e-bef7-ef78ca150598Thu, 22 May 2025 00:15:00 -050027:54falsebonusReverse Benchmarking: Learning From What Others Do Poorly [E186] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training

                              Key Discussion Points:

                              What is Reverse Benchmarking?

                              • Traditional benchmarking focuses on studying what competitors do well, but reverse benchmarking involves analyzing what they do poorly and capitalizing on those weaknesses.
                              • Two interpretations:
                              • Looking at other industries for innovative ideas (e.g., team-building activities from tech companies).
                              • Example: Some shops now adopt spontaneous team outings (baseball games, go-karting) inspired by Silicon Valley culture.
                              • Staying within the automotive industry to identify gaps in competitors' customer experience or service offerings.
                              
                              

                              Applying Reverse Benchmarking in Auto Repair

                              • Customer Experience:
                              • Visit competitor shops (dealerships, independents) and note flaws—uncomfortable waiting room chairs, poor TV choices, limited snack/drink options.
                              • Actionable Fixes: Upgrade seating, offer neutral TV content (e.g., Joy of Painting), provide filtered water instead of plastic bottles.
                              • Market Gaps:
                              • If competitors specialize in European cars (like Seth Thorson’s shop), consider specializing in underserved markets (e.g., Asian brands like Hyundai, Kia, Nissan).
                              • Focus on services competitors avoid (advanced diagnostics, programming, driveline work).
                              
                              

                              Technician-Level Reverse Benchmarking

                              • In a shop with a star "R&R tech," instead of competing directly, fill gaps (e.g., diagnostics, electrical troubleshooting) to become indispensable.
                              • "See a need, fill a need"—position yourself as the go-to for overlooked but critical tasks.
                              
                              

                              Why It Works

                              • Creates a unique value proposition—whether for customers (better experience) or employers (specialized skills).
                              • Helps shops stand out in saturated markets by addressing unmet needs.
                              
                              

                              Final Thoughts:

                              • Reverse benchmarking isn’t new, but it’s underutilized in automotive.
                              • Whether you’re a shop owner, manager, or tech, observing competitors’ weaknesses can reveal opportunities for growth.
                              
                              

                              Contact Information

                              • Email Matt: mattfanslowpodcast@gmail.com
                              • Diagnosing the Aftermarket A - Z YouTube Channel
                              • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                              
                              

                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                              ]]>Thanks to our Partner, NAPA Autotech Training

                              Key Discussion Points:

                              What is Reverse Benchmarking?

                              • Traditional benchmarking focuses on studying what competitors do well, but reverse benchmarking involves analyzing what they do poorly and capitalizing on those weaknesses.
                              • Two interpretations:
                              • Looking at other industries for innovative ideas (e.g., team-building activities from tech companies).
                              • Example: Some shops now adopt spontaneous team outings (baseball games, go-karting) inspired by Silicon Valley culture.
                              • Staying within the automotive industry to identify gaps in competitors' customer experience or service offerings.
                              
                              

                              Applying Reverse Benchmarking in Auto Repair

                              • Customer Experience:
                              • Visit competitor shops (dealerships, independents) and note flaws—uncomfortable waiting room chairs, poor TV choices, limited snack/drink options.
                              • Actionable Fixes: Upgrade seating, offer neutral TV content (e.g., Joy of Painting), provide filtered water instead of plastic bottles.
                              • Market Gaps:
                              • If competitors specialize in European cars (like Seth Thorson’s shop), consider specializing in underserved markets (e.g., Asian brands like Hyundai, Kia, Nissan).
                              • Focus on services competitors avoid (advanced diagnostics, programming, driveline work).
                              
                              

                              Technician-Level Reverse Benchmarking

                              • In a shop with a star "R&R tech," instead of competing directly, fill gaps (e.g., diagnostics, electrical troubleshooting) to become indispensable.
                              • "See a need, fill a need"—position yourself as the go-to for overlooked but critical tasks.
                              
                              

                              Why It Works

                              • Creates a unique value proposition—whether for customers (better experience) or employers (specialized skills).
                              • Helps shops stand out in saturated markets by addressing unmet needs.
                              
                              

                              Final Thoughts:

                              • Reverse benchmarking isn’t new, but it’s underutilized in automotive.
                              • Whether you’re a shop owner, manager, or tech, observing competitors’ weaknesses can reveal opportunities for growth.
                              
                              

                              Contact Information

                              • Email Matt: mattfanslowpodcast@gmail.com
                              • Diagnosing the Aftermarket A - Z YouTube Channel
                              • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                              
                              

                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                              ]]>af4dc62c-56a0-4d6e-a854-c3b1fbf0a545Wed, 21 May 2025 00:15:00 -050019:42falsebonusPreparing for July's Marketing ​[E153] - The Auto Repair Marketing PodcastJuly’s here, and while the calendar might look quiet, your marketing shouldn’t be! In this episode of the Auto Repair Marketing Podcast, Brian Walker and Caroline Legrand share real strategies to keep your shop top of mind and your bays full during the summer slowdown.

                              From summer travel prep and college car check-ins to back-to-school drives and fun offbeat holidays like Chicken Wing Day and Tattoo Day, this episode is packed with creative, low-effort ways to stay connected with your community.

                              You’ll also learn how to use slower days to plan, boost team morale, and build content that connects.

                              Hit play, get inspired, and keep that summer momentum rolling! ☀️

                              Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                              RepairPal.com/shops.

                              Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                              Lagniappe (Books, Links, Other Podcasts, etc)

                              July Social Media Content Topics

                              Days of the Year

                              National Calendar

                              Show Notes with Timestamps

                              • Preparing for July Marketing (00:00:25) Discussion on the importance of planning marketing strategies for July, focusing on themes like freedom and summer safety.
                              • Engaging with the Community (00:01:10) Emphasis on keeping customers engaged during a slow month and using social media effectively.
                              • Back to School Promotions (00:02:04) Importance of early planning for back-to-school promotions and community involvement in school supply drives.
                              • Vehicle Maintenance for College Students (00:03:22) Encouraging vehicle check-ups for college students returning home for summer before heading back to school.
                              • Utilizing CRM for Client Communication (00:04:40) Using customer relationship management tools to remind clients about vehicle maintenance for college students.
                              • Busy Summer Months (00:05:26) Advice on managing busy summer months and scheduling maintenance during slower periods in August and September.
                              • Summer Safety and Vehicle Maintenance (00:06:37) Highlighting the importance of vehicle safety checks during the hot summer months.
                              • Creative Marketing Ideas for July (00:07:08) Suggestions for fun marketing content ideas, including engaging with technicians during slower days.
                              • National Days and Events (00:09:09) Discussion on leveraging national days and events for creative marketing strategies in July.
                              • Community Engagement through Sports (00:10:45) Using local sports events to engage the community and promote the shop through giveaways or themed events.
                              • Sponsorship Mention - RepairPal (00:11:27) Highlighting the benefits of being part of the RepairPal certified network for auto repair shops.
                              • Sponsorship Mention - App Fueled (00:12:26) Introduction to App Fueled and how it can enhance customer loyalty for auto repair shops.
                              • International Chicken Wing Day (00:13:29) Ideas for celebrating International Chicken Wing Day with team cookouts and social media engagement.
                              • Local Wing Joints (00:14:36) Discusses supporting local wing restaurants instead of chains and engaging with the community.
                              • Air Conditioning Appreciation Day (00:15:29) Highlights a creative marketing opportunity related to air conditioning services in July.
                              • 4th of July Promotions (00:15:42) Ideas for engaging with the community during Independence Day celebrations and events.
                              • National Workaholics Day (00:16:00) Celebrating dedicated employees who go above and beyond in their work.
                              • Social Media Trends (00:16:11) Explores a social media video trend showcasing employee arrival times at the shop.
                              • Father-Daughter Walk Day (00:17:30) Encourages sharing personal stories to build trust with customers through family connections.
                              • Food-Related National Days (00:18:08) Lists various food-themed days in July for potential marketing content.
                              • Collector Car Appreciation Day (00:18:43) Promotes showcasing unique collector cars that shops work on.
                              • Cheer Up the Lonely Day (00:19:56) Encourages shops to engage with lonely customers and give back to the community.
                              • National Tattoo Day (00:20:14) Engaging social media campaign idea involving employees’ tattoos and their meanings.
                              • National Ugly Truck Day (00:20:46) Celebrating unique or old trucks associated with the shop and creating engaging content.
                              • National Hire a Veteran Day (00:21:48) Showcasing and appreciating veteran employees within the shop.
                              • All or Nothing Day (00:22:13) A brainstorming prompt for creative marketing ideas related to repair orders.
                              • Campaign Ideas Discussion (00:22:49) Overview of social media campaign strategies for engaging customers.
                              • Engaging Summer Campaigns (00:23:40) Ideas for interactive summer-themed campaigns to connect with customers.
                              • Importance of Year-Round Marketing (00:24:53) Emphasizes consistent marketing efforts to maintain business during slow periods.
                              
                              

                              How To Get In Touch

                              Join The Auto Repair Marketing Mastermind Group on Facebook

                              Meet The Pros

                              Follow SMP on Facebook

                              Follow SMP on Instagram

                              Get The Ultimate Guide to Auto Repair Shop Marketing Book

                              Email Us Podcast Questions or Topics

                              ]]>July’s here, and while the calendar might look quiet, your marketing shouldn’t be! In this episode of the Auto Repair Marketing Podcast, Brian Walker and Caroline Legrand share real strategies to keep your shop top of mind and your bays full during the summer slowdown.

                              From summer travel prep and college car check-ins to back-to-school drives and fun offbeat holidays like Chicken Wing Day and Tattoo Day, this episode is packed with creative, low-effort ways to stay connected with your community.

                              You’ll also learn how to use slower days to plan, boost team morale, and build content that connects.

                              Hit play, get inspired, and keep that summer momentum rolling! ☀️

                              Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                              RepairPal.com/shops.

                              Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                              Lagniappe (Books, Links, Other Podcasts, etc)

                              July Social Media Content Topics

                              Days of the Year

                              National Calendar

                              Show Notes with Timestamps

                              • Preparing for July Marketing (00:00:25) Discussion on the importance of planning marketing strategies for July, focusing on themes like freedom and summer safety.
                              • Engaging with the Community (00:01:10) Emphasis on keeping customers engaged during a slow month and using social media effectively.
                              • Back to School Promotions (00:02:04) Importance of early planning for back-to-school promotions and community involvement in school supply drives.
                              • Vehicle Maintenance for College Students (00:03:22) Encouraging vehicle check-ups for college students returning home for summer before heading back to school.
                              • Utilizing CRM for Client Communication (00:04:40) Using customer relationship management tools to remind clients about vehicle maintenance for college students.
                              • Busy Summer Months (00:05:26) Advice on managing busy summer months and scheduling maintenance during slower periods in August and September.
                              • Summer Safety and Vehicle Maintenance (00:06:37) Highlighting the importance of vehicle safety checks during the hot summer months.
                              • Creative Marketing Ideas for July (00:07:08) Suggestions for fun marketing content ideas, including engaging with technicians during slower days.
                              • National Days and Events (00:09:09) Discussion on leveraging national days and events for creative marketing strategies in July.
                              • Community Engagement through Sports (00:10:45) Using local sports events to engage the community and promote the shop through giveaways or themed events.
                              • Sponsorship Mention - RepairPal (00:11:27) Highlighting the benefits of being part of the RepairPal certified network for auto repair shops.
                              • Sponsorship Mention - App Fueled (00:12:26) Introduction to App Fueled and how it can enhance customer loyalty for auto repair shops.
                              • International Chicken Wing Day (00:13:29) Ideas for celebrating International Chicken Wing Day with team cookouts and social media engagement.
                              • Local Wing Joints (00:14:36) Discusses supporting local wing restaurants instead of chains and engaging with the community.
                              • Air Conditioning Appreciation Day (00:15:29) Highlights a creative marketing opportunity related to air conditioning services in July.
                              • 4th of July Promotions (00:15:42) Ideas for engaging with the community during Independence Day celebrations and events.
                              • National Workaholics Day (00:16:00) Celebrating dedicated employees who go above and beyond in their work.
                              • Social Media Trends (00:16:11) Explores a social media video trend showcasing employee arrival times at the shop.
                              • Father-Daughter Walk Day (00:17:30) Encourages sharing personal stories to build trust with customers through family connections.
                              • Food-Related National Days (00:18:08) Lists various food-themed days in July for potential marketing content.
                              • Collector Car Appreciation Day (00:18:43) Promotes showcasing unique collector cars that shops work on.
                              • Cheer Up the Lonely Day (00:19:56) Encourages shops to engage with lonely customers and give back to the community.
                              • National Tattoo Day (00:20:14) Engaging social media campaign idea involving employees’ tattoos and their meanings.
                              • National Ugly Truck Day (00:20:46) Celebrating unique or old trucks associated with the shop and creating engaging content.
                              • National Hire a Veteran Day (00:21:48) Showcasing and appreciating veteran employees within the shop.
                              • All or Nothing Day (00:22:13) A brainstorming prompt for creative marketing ideas related to repair orders.
                              • Campaign Ideas Discussion (00:22:49) Overview of social media campaign strategies for engaging customers.
                              • Engaging Summer Campaigns (00:23:40) Ideas for interactive summer-themed campaigns to connect with customers.
                              • Importance of Year-Round Marketing (00:24:53) Emphasizes consistent marketing efforts to maintain business during slow periods.
                              
                              

                              How To Get In Touch

                              Join The Auto Repair Marketing Mastermind Group on Facebook

                              Meet The Pros

                              Follow SMP on Facebook

                              Follow SMP on Instagram

                              Get The Ultimate Guide to Auto Repair Shop Marketing Book

                              Email Us Podcast Questions or Topics

                              ]]>0a6c97a0-12a3-4d4c-8486-70441797cd5dWed, 21 May 2025 00:15:00 -050026:41falsebonusA Tale of Two Cities: From Affluent to Rural, Navigating Different Markets [RR 1040]Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                              Recorded at Vision Hi-Tech Training & Expo, Kim Auernheimer shares insights from managing two shop locations in Brentwood and Monteagle, Tennessee, each with vastly different demographics and market dynamics. She dives into the unique challenges and strategies required to adapt to both environments, highlighting the importance of tailored marketing, community involvement, and a steadfast commitment to customer service and employee well-being. Kim’s story illustrates how strong leadership and adaptability can build a solid reputation across diverse markets.

                              Kim Auernheimer, CS Automotive, 2 locations, TN. Listen to Kim’s Episodes HERE.
                              Show Notes
                              • Watch Full Video Episode
                              • Vision Hi-Tech Training & Expo: https://visionkc.com/
                              • Introduction to the Episode (00:00:00)
                              • Personal Interaction with Marcus Lemonis (00:03:14)
                              • Challenges in the Automotive Industry (00:05:10)
                              • Analogy of Automotive and Medical Fields (00:06:27)
                              • Three P's of Business (00:08:31)
                              • Market Differences: Tale of Two Cities (00:09:40)
                              • Demographics and Market Understanding (00:11:02)
                              • Adapting Strategies for Different Markets (00:15:35)
                              • Customer Service Approach in Monteagle (00:16:34)
                              • Community Engagement Strategies (00:20:06)
                              • Challenges of Remote Management (00:21:00)
                              • Marketing and Community Presence (00:22:00)
                              • Geofencing Marketing Tactics (00:22:39)
                              • Billboard Advertising Insights (00:24:04)
                              • Reputation Management Challenges (00:28:06)
                              • Building Customer Trust (00:29:56)
                              • Employee and Customer Care Philosophy (00:32:47)
                              • Business Name Evolution (00:33:28)
                              • Customer Experience and Joy (00:36:07)
                              • Upgrading Facilities for Service (00:36:29)
                              • Importance of Cleanliness (00:38:03)
                              
                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                              Recorded at Vision Hi-Tech Training & Expo, Kim Auernheimer shares insights from managing two shop locations in Brentwood and Monteagle, Tennessee, each with vastly different demographics and market dynamics. She dives into the unique challenges and strategies required to adapt to both environments, highlighting the importance of tailored marketing, community involvement, and a steadfast commitment to customer service and employee well-being. Kim’s story illustrates how strong leadership and adaptability can build a solid reputation across diverse markets.

                              Kim Auernheimer, CS Automotive, 2 locations, TN. Listen to Kim’s Episodes HERE.
                              Show Notes
                              • Watch Full Video Episode
                              • Vision Hi-Tech Training & Expo: https://visionkc.com/
                              • Introduction to the Episode (00:00:00)
                              • Personal Interaction with Marcus Lemonis (00:03:14)
                              • Challenges in the Automotive Industry (00:05:10)
                              • Analogy of Automotive and Medical Fields (00:06:27)
                              • Three P's of Business (00:08:31)
                              • Market Differences: Tale of Two Cities (00:09:40)
                              • Demographics and Market Understanding (00:11:02)
                              • Adapting Strategies for Different Markets (00:15:35)
                              • Customer Service Approach in Monteagle (00:16:34)
                              • Community Engagement Strategies (00:20:06)
                              • Challenges of Remote Management (00:21:00)
                              • Marketing and Community Presence (00:22:00)
                              • Geofencing Marketing Tactics (00:22:39)
                              • Billboard Advertising Insights (00:24:04)
                              • Reputation Management Challenges (00:28:06)
                              • Building Customer Trust (00:29:56)
                              • Employee and Customer Care Philosophy (00:32:47)
                              • Business Name Evolution (00:33:28)
                              • Customer Experience and Joy (00:36:07)
                              • Upgrading Facilities for Service (00:36:29)
                              • Importance of Cleanliness (00:38:03)
                              
                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>fe9c35a7-c853-44f5-aa23-699de5f9301bTue, 20 May 2025 00:15:00 -050039:53falsefull10401040Commencement, Can-Do People, and Creating the Future [E211] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                              Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                              Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                              To listen to more episodes, make sure and go over to iTunes and or Spotify.

                              Don't forget to rate and review us!

                              Connect with Chris:

                              AutoFix-Auto Shop Coaching

                              www.autoshopcoaching.com

                              www.aftermarketradionetwork.com

                              940-400-1008

                              Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                              YouTube: https://bit.ly/3ClX0ae

                              Email Chris: chris@autofixsos.com

                              The Aftermarket Radio Network

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                              #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                              ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                              Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                              Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                              To listen to more episodes, make sure and go over to iTunes and or Spotify.

                              Don't forget to rate and review us!

                              Connect with Chris:

                              AutoFix-Auto Shop Coaching

                              www.autoshopcoaching.com

                              www.aftermarketradionetwork.com

                              940-400-1008

                              Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                              YouTube: https://bit.ly/3ClX0ae

                              Email Chris: chris@autofixsos.com

                              The Aftermarket Radio Network

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                              #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                              ]]>99318410-41cd-41e3-9152-40a46f1105fbMon, 19 May 2025 00:15:00 -050012:02falsebonusAre You Actively Applying Knowledge Or Passively Consuming Information? [THA 433]Thanks to our Partners, NAPA TRACS, and Today's Class

                              Recorded at the TST Big Event, industry trainers Eric Ziegler and Pete Meier dive into the growing challenges technicians and shop owners face in staying current with technology and why continuous education is no longer optional. The conversation highlights key issues including the liability risks of inadequate training, the double-edged sword of social media as an information source, and the power of peer-to-peer knowledge sharing. Eric and Pete also stress the importance of actively applying what’s learned, not just passively consuming information, and how networking with other professionals can accelerate growth.

                              Eric Ziegler, EZ Tech Mentors.  Eric’s previous episodes HERE.

                              Pete Meier, Training Manager, Dorman Products. Pete’s other episodes HERE

                              Show Notes:

                              • Watch Full Video Episode
                              • TST Big Event 2025: https://www.tstseminars.org/
                              • Introduction to the Episode (00:00:00)
                              • Overview of Training Importance (00:01:03)
                              • Cultural Shift in Training (00:03:04)
                              • Incentivizing Training (00:04:08)
                              • Training Formats and Challenges (00:05:00)
                              • Technician Growth and Retention (00:06:55)
                              • Advocating for Continuing Education (00:07:40)
                              • Financial Commitment to Training (00:08:20)
                              • Cultural Commitment to Education (00:09:24)
                              • Awareness of Training Resources (00:10:09)
                              • Networking at Training Events (00:11:19)
                              • Building a Positive Training Culture (00:12:52)
                              • Value of Training Experiences (00:14:04)
                              • Networking Importance (00:14:38)
                              • Training Takeaways (00:14:59)
                              • Building a Training Culture (00:18:56)
                              • Mentorship in the Industry (00:19:05)
                              • Service Information Awareness (00:21:50)
                              • Consequences of Ignoring Updates (00:22:39)
                              • Importance of Accurate Training (00:26:02)
                              • Battery Maintenance and Diagnostics (00:28:17)
                              • Technician Homework (00:30:53)
                              • Social Media's Role in the Industry (00:31:22)
                              • Generational Changes in Automotive Skills (00:33:30)
                              • Quality vs. Price in Automotive Services (00:36:40)
                              • Vetting Information Sources (00:38:24)
                              • Making Training Practical (00:41:19)
                              • The Forgetting Curve (00:42:19)
                              • Taking Action on Learning (00:43:05)
                              • Business Perspective on Training (00:43:43)
                              • Changing Technician Compensation (00:44:53)
                              
                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                              • 
                              • 
                              • Thanks to our Partners, NAPA TRACS, and Today's Class

                                Recorded at the TST Big Event, industry trainers Eric Ziegler and Pete Meier dive into the growing challenges technicians and shop owners face in staying current with technology and why continuous education is no longer optional. The conversation highlights key issues including the liability risks of inadequate training, the double-edged sword of social media as an information source, and the power of peer-to-peer knowledge sharing. Eric and Pete also stress the importance of actively applying what’s learned, not just passively consuming information, and how networking with other professionals can accelerate growth.

                                Eric Ziegler, EZ Tech Mentors.  Eric’s previous episodes HERE.

                                Pete Meier, Training Manager, Dorman Products. Pete’s other episodes HERE

                                Show Notes:

                                • Watch Full Video Episode
                                • TST Big Event 2025: https://www.tstseminars.org/
                                • Introduction to the Episode (00:00:00)
                                • Overview of Training Importance (00:01:03)
                                • Cultural Shift in Training (00:03:04)
                                • Incentivizing Training (00:04:08)
                                • Training Formats and Challenges (00:05:00)
                                • Technician Growth and Retention (00:06:55)
                                • Advocating for Continuing Education (00:07:40)
                                • Financial Commitment to Training (00:08:20)
                                • Cultural Commitment to Education (00:09:24)
                                • Awareness of Training Resources (00:10:09)
                                • Networking at Training Events (00:11:19)
                                • Building a Positive Training Culture (00:12:52)
                                • Value of Training Experiences (00:14:04)
                                • Networking Importance (00:14:38)
                                • Training Takeaways (00:14:59)
                                • Building a Training Culture (00:18:56)
                                • Mentorship in the Industry (00:19:05)
                                • Service Information Awareness (00:21:50)
                                • Consequences of Ignoring Updates (00:22:39)
                                • Importance of Accurate Training (00:26:02)
                                • Battery Maintenance and Diagnostics (00:28:17)
                                • Technician Homework (00:30:53)
                                • Social Media's Role in the Industry (00:31:22)
                                • Generational Changes in Automotive Skills (00:33:30)
                                • Quality vs. Price in Automotive Services (00:36:40)
                                • Vetting Information Sources (00:38:24)
                                • Making Training Practical (00:41:19)
                                • The Forgetting Curve (00:42:19)
                                • Taking Action on Learning (00:43:05)
                                • Business Perspective on Training (00:43:43)
                                • Changing Technician Compensation (00:44:53)
                                
                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                • 
                                • 
                                • 
                                • 
                                
                                ]]>b44b7083-09e2-4e36-9bd6-860eddb959e1Fri, 16 May 2025 14:00:00 -050045:31falsefull433433The Largest Tax Cut in US History? [E170] - Business By The NumbersThanks to our partner Promotive

                                In this episode of Business by the Numbers, Hunt Demarest, CPA of Paar Melis and Associates, explores the details behind what former President Trump is calling the "largest tax cut in U.S. history." What’s actually in the proposed bill? Will any of it pass Congress? And most importantly, what could it mean for auto repair shop owners and other small business operators?

                                Hunt unpacks what we know so far, what’s still uncertain, and how business owners can start thinking strategically. From potential expansions of the Child Tax Credit and QBI deduction to the controversial proposals of eliminating taxes on tips, overtime, and Social Security, this episode covers the key elements that matter most.

                                Whether you’re looking to stay informed or proactively plan for future changes, this episode offers a grounded look at what’s on the table—and what’s likely to be left off.

                                Key Takeaways:

                                • What’s included in the proposed 2025 tax cut and what’s still up for debate
                                • The current status of the Child Tax Credit, QBI deduction, bonus depreciation, and SALT deduction cap
                                • Potential elimination of taxes on Social Security income—and whether that’s realistic
                                • A breakdown of the proposed “Millionaire Tax” and its implications for high earners
                                • Why the talk of tax-free tips and overtime could create major planning opportunities for business owners
                                
                                

                                What shop owners need to watch for and how to prepare as legislative discussions continue

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:

                                • Wrenches to Write-Offs
                                • Your Perfect Shop 
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                ]]>Thanks to our partner Promotive

                                In this episode of Business by the Numbers, Hunt Demarest, CPA of Paar Melis and Associates, explores the details behind what former President Trump is calling the "largest tax cut in U.S. history." What’s actually in the proposed bill? Will any of it pass Congress? And most importantly, what could it mean for auto repair shop owners and other small business operators?

                                Hunt unpacks what we know so far, what’s still uncertain, and how business owners can start thinking strategically. From potential expansions of the Child Tax Credit and QBI deduction to the controversial proposals of eliminating taxes on tips, overtime, and Social Security, this episode covers the key elements that matter most.

                                Whether you’re looking to stay informed or proactively plan for future changes, this episode offers a grounded look at what’s on the table—and what’s likely to be left off.

                                Key Takeaways:

                                • What’s included in the proposed 2025 tax cut and what’s still up for debate
                                • The current status of the Child Tax Credit, QBI deduction, bonus depreciation, and SALT deduction cap
                                • Potential elimination of taxes on Social Security income—and whether that’s realistic
                                • A breakdown of the proposed “Millionaire Tax” and its implications for high earners
                                • Why the talk of tax-free tips and overtime could create major planning opportunities for business owners
                                
                                

                                What shop owners need to watch for and how to prepare as legislative discussions continue

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:

                                • Wrenches to Write-Offs
                                • Your Perfect Shop 
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                ]]>f57e9dda-de3a-4aa6-9a79-6d4edb81001fThu, 15 May 2025 00:15:00 -050025:20falsebonusThe Hidden Advantages of ADHD [E185] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training

                                Matt Fanslow discusses ADHD (Attention Deficit Hyperactivity Disorder), which he refers to as a neurodivergent condition. He highlights the negative aspects of the condition, such as inattentiveness, hyperactivity, and impulsivity, but also emphasizes the positive "superpowers" associated with it, including hyperfocus, creativity, problem-solving, empathy, and high energy levels. Fanslow suggests these positive traits can be particularly beneficial in the automotive industry and encourages listeners to seek support and potential treatment, while also discussing the nuances and evolving perspectives on ADHD diagnosis and management, including the role of medication and alternative strategies.

                                Contact Information

                                • Email Matt: mattfanslowpodcast@gmail.com
                                • Diagnosing the Aftermarket A - Z YouTube Channel
                                • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>Thanks to our Partner, NAPA Autotech Training

                                Matt Fanslow discusses ADHD (Attention Deficit Hyperactivity Disorder), which he refers to as a neurodivergent condition. He highlights the negative aspects of the condition, such as inattentiveness, hyperactivity, and impulsivity, but also emphasizes the positive "superpowers" associated with it, including hyperfocus, creativity, problem-solving, empathy, and high energy levels. Fanslow suggests these positive traits can be particularly beneficial in the automotive industry and encourages listeners to seek support and potential treatment, while also discussing the nuances and evolving perspectives on ADHD diagnosis and management, including the role of medication and alternative strategies.

                                Contact Information

                                • Email Matt: mattfanslowpodcast@gmail.com
                                • Diagnosing the Aftermarket A - Z YouTube Channel
                                • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>9e6eff46-a943-4960-a47e-93c934291feeWed, 14 May 2025 00:15:00 -050022:27falsebonusMarketing To Hire [E152] - The Auto Repair Marketing PodcastSo, you didn’t go to school for HR, and let’s be honest, hiring probably wasn’t what you dreamed about when you opened your shop. But here you are, needing to fill those bays and build a solid team.

                                In this episode of the Auto Repair Marketing Podcast, Kim Walker is joined by Lisa Coyle of Promotive to break down what it takes to hire in today’s world, and spoiler alert: it’s all about marketing.

                                From writing job posts that work to building a reputation techs want to work for, they cover everything you didn’t know you needed to know. You’ll discover why speed is your best friend, how your everyday shop culture is part of your recruiting strategy, and why treating candidates like customers is the game-changer most shop owners miss.

                                Whether you’re hiring right now or just trying to build your bench, this episode is packed with smart advice, straight talk, and some seriously valuable insight into what works (and what doesn’t) when it comes to marketing your way to a great hire.

                                Hit play, and get ready to turn hiring from a headache into a strength. 👊

                                Thank you to our friends at RepairPal for providing you with this episode. RepairPal’s Certified Network of shops is trusted by millions of customers each month. Learn more at

                                RepairPal.com/shops.

                                AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                Promotive

                                Show Notes with Timestamps

                                • Introduction to the Podcast (00:00:01)  The podcast is introduced as part of the aftermarket radio network.
                                • Guest Introduction (00:00:10)  Kim welcomes Lisa Coil from Pro Motive and expresses excitement about the discussion.
                                • Personal Anecdote on Hiring (00:01:22)  Kim shares her first impression of Lisa at an industry event and their delayed connection.
                                • Marketing and Hiring Discussion (00:02:22)  Kim highlights the importance of marketing in attracting both customers and future team members.
                                • Childhood Reflections on Blue-Collar Work (00:03:31)  Kim reflects on societal views of blue-collar jobs and their financial misconceptions.
                                • Recruitment Challenges in the Industry (00:04:33)  Discussion on the shortage of skilled blue-collar workers and the need for effective marketing strategies.
                                • Understanding Headhunters vs. Recruiters (00:05:23)  Lisa explains the difference between headhunters and recruiters in the hiring process.
                                • Recruitment Process Overview (00:06:45)  Lisa describes the comprehensive services provided by headhunters, from job design to candidate negotiation.
                                • Common Hiring Problems for Shops (00:09:13)  Lisa outlines key challenges shops face, emphasizing the importance of branding and speed in hiring.
                                • Importance of Speed in Hiring (00:09:41)  Lisa stresses the need for quick responses to applicants to secure top talent.
                                • Marketing's Role in Job Descriptions (00:12:10)  Discussion on how marketing strategies influence job titles and descriptions to attract candidates.
                                • Optimizing Job Listings for Mobile (00:13:04)  Lisa advises shop owners to check how their listings appear on mobile devices for better visibility.
                                • Balancing Job Specificity and Attractiveness (00:15:28)  Lisa talks about the need to balance specificity in job titles without deterring potential applicants.
                                • Job Posting Strategies (00:18:28)  Discussion on effective places for shops to post job openings.
                                • Candidate Treatment (00:18:39)  Advice on treating job candidates like customers for better recruitment.
                                • Data Capture Importance (00:18:47)  Emphasis on capturing candidate data for future recruitment needs.
                                • Using Job Boards (00:19:55)  Recommendations on utilizing various job boards for recruitment.
                                • Applicant Tracking Systems (00:20:51)  Benefits of using applicant tracking systems for managing job applications.
                                • Building a Candidate Database (00:21:53)  The importance of maintaining a database of potential candidates over time.
                                • Social Media for Recruitment (00:22:46)  Using social media ads for recruitment and the challenges involved.
                                • Referral Programs (00:23:43)  Encouraging employee referrals as a strategy for finding candidates.
                                • Team Referral Incentives (00:25:27)  Impact of financial incentives on employee referrals for job candidates.
                                • Maintaining Candidate Connections (00:25:50)  Importance of staying in touch with candidates for future opportunities.
                                • LinkedIn for Hiring (00:27:15)  Discussion on the effectiveness of LinkedIn for hiring technicians.
                                • Marketing's Impact on Hiring (00:28:01)  How a shop's marketing affects their ability to attract good candidates.
                                • Consumer Reviews Influence (00:28:56)  The role of online reviews in shaping potential candidates' perceptions.
                                • Showcasing Company Culture (00:30:27)  The significance of showcasing company culture to attract talent.
                                • Careers Page Importance (00:32:55)  Discussion on the essential elements of a careers page for attracting talent.
                                • Website for Customers and Employees (00:33:44)  Lisa shares insights on designing websites for both consumers and potential employees.
                                • Showcasing Team Members (00:36:04)  Importance of displaying employees on the website to attract future talent.
                                • Training and Retention Strategies (00:37:12)  Discussion on the significance of training and retaining employees after hiring.
                                • Engagement During Transition (00:38:20)  Keeping candidates engaged between signing the offer and starting their new role.
                                • Making First Days Special (00:40:10)  Ideas for creating memorable first-day experiences for new hires.
                                • Responding to Negative Reviews (00:43:16)  Advice on handling negative feedback and its impact on employer branding.
                                • Reputation Management (00:45:24)  The importance of maintaining a positive reputation as an employer.
                                • Finding Pro Motive (00:48:28)  Information on how to connect with Pro Motive for hiring assistance.
                                • Closing Remarks (00:49:14)  Wrap-up of the episode and encouragement to listen to future shows.
                                
                                

                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics

                                ]]>So, you didn’t go to school for HR, and let’s be honest, hiring probably wasn’t what you dreamed about when you opened your shop. But here you are, needing to fill those bays and build a solid team.

                                In this episode of the Auto Repair Marketing Podcast, Kim Walker is joined by Lisa Coyle of Promotive to break down what it takes to hire in today’s world, and spoiler alert: it’s all about marketing.

                                From writing job posts that work to building a reputation techs want to work for, they cover everything you didn’t know you needed to know. You’ll discover why speed is your best friend, how your everyday shop culture is part of your recruiting strategy, and why treating candidates like customers is the game-changer most shop owners miss.

                                Whether you’re hiring right now or just trying to build your bench, this episode is packed with smart advice, straight talk, and some seriously valuable insight into what works (and what doesn’t) when it comes to marketing your way to a great hire.

                                Hit play, and get ready to turn hiring from a headache into a strength. 👊

                                Thank you to our friends at RepairPal for providing you with this episode. RepairPal’s Certified Network of shops is trusted by millions of customers each month. Learn more at

                                RepairPal.com/shops.

                                AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                Promotive

                                Show Notes with Timestamps

                                • Introduction to the Podcast (00:00:01)  The podcast is introduced as part of the aftermarket radio network.
                                • Guest Introduction (00:00:10)  Kim welcomes Lisa Coil from Pro Motive and expresses excitement about the discussion.
                                • Personal Anecdote on Hiring (00:01:22)  Kim shares her first impression of Lisa at an industry event and their delayed connection.
                                • Marketing and Hiring Discussion (00:02:22)  Kim highlights the importance of marketing in attracting both customers and future team members.
                                • Childhood Reflections on Blue-Collar Work (00:03:31)  Kim reflects on societal views of blue-collar jobs and their financial misconceptions.
                                • Recruitment Challenges in the Industry (00:04:33)  Discussion on the shortage of skilled blue-collar workers and the need for effective marketing strategies.
                                • Understanding Headhunters vs. Recruiters (00:05:23)  Lisa explains the difference between headhunters and recruiters in the hiring process.
                                • Recruitment Process Overview (00:06:45)  Lisa describes the comprehensive services provided by headhunters, from job design to candidate negotiation.
                                • Common Hiring Problems for Shops (00:09:13)  Lisa outlines key challenges shops face, emphasizing the importance of branding and speed in hiring.
                                • Importance of Speed in Hiring (00:09:41)  Lisa stresses the need for quick responses to applicants to secure top talent.
                                • Marketing's Role in Job Descriptions (00:12:10)  Discussion on how marketing strategies influence job titles and descriptions to attract candidates.
                                • Optimizing Job Listings for Mobile (00:13:04)  Lisa advises shop owners to check how their listings appear on mobile devices for better visibility.
                                • Balancing Job Specificity and Attractiveness (00:15:28)  Lisa talks about the need to balance specificity in job titles without deterring potential applicants.
                                • Job Posting Strategies (00:18:28)  Discussion on effective places for shops to post job openings.
                                • Candidate Treatment (00:18:39)  Advice on treating job candidates like customers for better recruitment.
                                • Data Capture Importance (00:18:47)  Emphasis on capturing candidate data for future recruitment needs.
                                • Using Job Boards (00:19:55)  Recommendations on utilizing various job boards for recruitment.
                                • Applicant Tracking Systems (00:20:51)  Benefits of using applicant tracking systems for managing job applications.
                                • Building a Candidate Database (00:21:53)  The importance of maintaining a database of potential candidates over time.
                                • Social Media for Recruitment (00:22:46)  Using social media ads for recruitment and the challenges involved.
                                • Referral Programs (00:23:43)  Encouraging employee referrals as a strategy for finding candidates.
                                • Team Referral Incentives (00:25:27)  Impact of financial incentives on employee referrals for job candidates.
                                • Maintaining Candidate Connections (00:25:50)  Importance of staying in touch with candidates for future opportunities.
                                • LinkedIn for Hiring (00:27:15)  Discussion on the effectiveness of LinkedIn for hiring technicians.
                                • Marketing's Impact on Hiring (00:28:01)  How a shop's marketing affects their ability to attract good candidates.
                                • Consumer Reviews Influence (00:28:56)  The role of online reviews in shaping potential candidates' perceptions.
                                • Showcasing Company Culture (00:30:27)  The significance of showcasing company culture to attract talent.
                                • Careers Page Importance (00:32:55)  Discussion on the essential elements of a careers page for attracting talent.
                                • Website for Customers and Employees (00:33:44)  Lisa shares insights on designing websites for both consumers and potential employees.
                                • Showcasing Team Members (00:36:04)  Importance of displaying employees on the website to attract future talent.
                                • Training and Retention Strategies (00:37:12)  Discussion on the significance of training and retaining employees after hiring.
                                • Engagement During Transition (00:38:20)  Keeping candidates engaged between signing the offer and starting their new role.
                                • Making First Days Special (00:40:10)  Ideas for creating memorable first-day experiences for new hires.
                                • Responding to Negative Reviews (00:43:16)  Advice on handling negative feedback and its impact on employer branding.
                                • Reputation Management (00:45:24)  The importance of maintaining a positive reputation as an employer.
                                • Finding Pro Motive (00:48:28)  Information on how to connect with Pro Motive for hiring assistance.
                                • Closing Remarks (00:49:14)  Wrap-up of the episode and encouragement to listen to future shows.
                                
                                

                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics

                                ]]>f41ed746-bb1d-43e5-81dc-fd90ab41a74fWed, 14 May 2025 00:15:00 -050050:02falsebonusGamification and Engagement: Innovative Tools to Retain Top Talent [RR 1039]Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                                The episode explores key strategies for improving technician retention in the automotive industry, focusing on work-life balance, continuous education, open communication, and positive workplace culture. David Boyes highlights the Today's Class app, which uses short, gamified, daily learning for technicians and service advisors to boost engagement. He also discusses his blog, An Automotive Shop Owner's Roadmap to Technician Retention, which outlines a six-step approach to retention, emphasizing culture, communication, and career development.

                                David Boyes, President of ‘Today’s Class”  An online learning organization that has been supporting the automotive industry for more than 20 years. David’s previous episodes HERE

                                Show Notes
                                • Watch Full Video Episode
                                • Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
                                • https://www.todaysclass.com/blog/tips-recruit-talent-tech-shortage 
                                • Introduction and Welcome (00:00:00)
                                • Engagement with Technicians (00:01:55)
                                • Gamification in Training (00:02:04)
                                • Daily Engagement Process (00:02:52)
                                • Continuous Education Importance (00:03:38)
                                • White Paper on Technician Retention (00:04:37)
                                • Overview of Retention Strategy Steps (00:04:47)
                                • Impact of Employee Turnover (00:07:10)
                                • Cultural Challenges in Retention (00:08:19)
                                • Sharing Success Stories (00:09:31)
                                • Building a Career Path (00:14:33)
                                • Developing a Retention Strategy (00:15:06)
                                • Unlimited PTO Discussion (00:16:11)
                                • Work-Life Balance Challenges (00:17:01)
                                • Importance of Training (00:18:05)
                                • Measuring Success (00:19:10)
                                • Seasonality in Business (00:20:25)
                                • Communication via the App (00:24:45)
                                • Company Evolution (00:24:04)
                                
                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                                The episode explores key strategies for improving technician retention in the automotive industry, focusing on work-life balance, continuous education, open communication, and positive workplace culture. David Boyes highlights the Today's Class app, which uses short, gamified, daily learning for technicians and service advisors to boost engagement. He also discusses his blog, An Automotive Shop Owner's Roadmap to Technician Retention, which outlines a six-step approach to retention, emphasizing culture, communication, and career development.

                                David Boyes, President of ‘Today’s Class”  An online learning organization that has been supporting the automotive industry for more than 20 years. David’s previous episodes HERE

                                Show Notes
                                • Watch Full Video Episode
                                • Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
                                • https://www.todaysclass.com/blog/tips-recruit-talent-tech-shortage 
                                • Introduction and Welcome (00:00:00)
                                • Engagement with Technicians (00:01:55)
                                • Gamification in Training (00:02:04)
                                • Daily Engagement Process (00:02:52)
                                • Continuous Education Importance (00:03:38)
                                • White Paper on Technician Retention (00:04:37)
                                • Overview of Retention Strategy Steps (00:04:47)
                                • Impact of Employee Turnover (00:07:10)
                                • Cultural Challenges in Retention (00:08:19)
                                • Sharing Success Stories (00:09:31)
                                • Building a Career Path (00:14:33)
                                • Developing a Retention Strategy (00:15:06)
                                • Unlimited PTO Discussion (00:16:11)
                                • Work-Life Balance Challenges (00:17:01)
                                • Importance of Training (00:18:05)
                                • Measuring Success (00:19:10)
                                • Seasonality in Business (00:20:25)
                                • Communication via the App (00:24:45)
                                • Company Evolution (00:24:04)
                                
                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>e483c4db-62fa-48f5-be63-75c184331b62Tue, 13 May 2025 00:15:00 -050028:51falsefull10391039Being a Barnabas! with Evangela Brumfield [E042] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                In our Episode Today:

                                Listeners will recall the Pilot Talk (Episode 34) with Austin Brumfield - and this time our host Craig O’Neill welcomes Austin’s amazing wife, Evangela, to the podcast!

                                Evangela is a pilot, an Airframe and Powerplant Mechanic, and a missionary.

                                As mentioned with Austin, the Brumfields are joining Arctic Barnabas Ministry’s (ABM) which will take them and their aviation skills to the remote regions of Alaska.  ABM aims to support and encourage those who serve in Alaska, so they don’t decide to leave! 

                                Since do leave after confronting hardship and the remote nature of Alaska- it becomes unlikely for people who cannot leave their remote communities to develop trust with any future newcomers.

                                The Word of the Day:

                                Barnabas:

                                Proper Noun  

                                Meaning:  "son of encouragement”

                                In the conversation listeners will enjoy hearing Evangela share and reflect on a number of topics including:

                                • Her passion for the mechanics of aircraft - and the importance of the A&P license
                                • What it is like communicating with your Certified Flight Instructor (CFI) - when you are married to your CFI
                                • How speaking through the radio in a solo flight instills a sense of confidence
                                • What it’s like to speak in front of churches to raise support
                                • Why raising support for living in Alaska is nearly twice as hard as other missions
                                • Compelling details about the challenges of remote living and isolation felt by people in the remote regions of Alaska
                                • Airplanes as a bridge for communication
                                • Also airplanes in general.  We do talk a bit about airplanes… 
                                
                                

                                Those who know Craig, know that when he entered college out of high-school - he wanted to become a missionary pilot himself.  Meeting the Brumfields later in life when he took up flight lessons in 2021 cultivated a new friendship and a new means to fuel that passion by supporting the Brumfields and welcoming them to share their story.

                                At Speak Up - we believe stories adjacent to our industry prove to illustrate solutions for our day-to-day situations.  A key takeaway from Evangela is for us to remember to be proactive about being a Barnabas in your part of the world! 

                                Don’t just wait to be called!

                                And be prepared to go this distance necessary to support those who need support!

                                We hope you’ll follow the Brumfield’s journey - details below!

                                For more information on Arctic Barnabas Ministry - Check out their site:  here

                                You can follow Austin and Evangela on Facebook, where they post their updates and newsletters by clicking here

                                Evangela shared a  wonderful Youtube video that was produced recently regarding missions in Alaska. ABM serves some of the individuals in the video so it's a great way to visualize the people, places, and need for ABM in Alaska. You can watch it by clicking here.

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information

                                • Email Craig O'Neill: speakup@craigoneill.net
                                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                In our Episode Today:

                                Listeners will recall the Pilot Talk (Episode 34) with Austin Brumfield - and this time our host Craig O’Neill welcomes Austin’s amazing wife, Evangela, to the podcast!

                                Evangela is a pilot, an Airframe and Powerplant Mechanic, and a missionary.

                                As mentioned with Austin, the Brumfields are joining Arctic Barnabas Ministry’s (ABM) which will take them and their aviation skills to the remote regions of Alaska.  ABM aims to support and encourage those who serve in Alaska, so they don’t decide to leave! 

                                Since do leave after confronting hardship and the remote nature of Alaska- it becomes unlikely for people who cannot leave their remote communities to develop trust with any future newcomers.

                                The Word of the Day:

                                Barnabas:

                                Proper Noun  

                                Meaning:  "son of encouragement”

                                In the conversation listeners will enjoy hearing Evangela share and reflect on a number of topics including:

                                • Her passion for the mechanics of aircraft - and the importance of the A&P license
                                • What it is like communicating with your Certified Flight Instructor (CFI) - when you are married to your CFI
                                • How speaking through the radio in a solo flight instills a sense of confidence
                                • What it’s like to speak in front of churches to raise support
                                • Why raising support for living in Alaska is nearly twice as hard as other missions
                                • Compelling details about the challenges of remote living and isolation felt by people in the remote regions of Alaska
                                • Airplanes as a bridge for communication
                                • Also airplanes in general.  We do talk a bit about airplanes… 
                                
                                

                                Those who know Craig, know that when he entered college out of high-school - he wanted to become a missionary pilot himself.  Meeting the Brumfields later in life when he took up flight lessons in 2021 cultivated a new friendship and a new means to fuel that passion by supporting the Brumfields and welcoming them to share their story.

                                At Speak Up - we believe stories adjacent to our industry prove to illustrate solutions for our day-to-day situations.  A key takeaway from Evangela is for us to remember to be proactive about being a Barnabas in your part of the world! 

                                Don’t just wait to be called!

                                And be prepared to go this distance necessary to support those who need support!

                                We hope you’ll follow the Brumfield’s journey - details below!

                                For more information on Arctic Barnabas Ministry - Check out their site:  here

                                You can follow Austin and Evangela on Facebook, where they post their updates and newsletters by clicking here

                                Evangela shared a  wonderful Youtube video that was produced recently regarding missions in Alaska. ABM serves some of the individuals in the video so it's a great way to visualize the people, places, and need for ABM in Alaska. You can watch it by clicking here.

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information

                                • Email Craig O'Neill: speakup@craigoneill.net
                                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                ]]>99ef1ce6-138d-455c-b289-971a4b50f5a6Mon, 12 May 2025 00:15:00 -050042:45falsebonusSolving the Tool Debt Challenge: NAPA’s Game-Changer Team Tool Rebate [THA 432]Thanks to our Partners, NAPA TRACS, and Today's Class

                                Recorded at the NAPA Now Conference celebrating NAPA Auto Care’s 100th anniversary, Jason Rainey, Vice President of NAPA Auto Care, and Matt Crumpton, Director of Program Development, introduce the Team Tool Rebate program, which helps technicians manage tool debt while providing shops with funds to reward and retain talent. The conversation also emphasized NAPA’s apprenticeship and training programs, showcasing the company's commitment to education, workforce development, and genuine partnerships. Rainey and Crumpton highlight NAPA’s dedication to listening to its Auto Care members and delivering solutions that go beyond parts, aiming to uplift the industry through support, innovation, and strong shop culture.

                                Matt Crumpton, Director of Program Development, NAPA Auto Care

                                Jason Rainey, Vice President NAPA Auto Care. Jason’s previous episodes HERE

                                Show Notes:

                                • Watch Full Video Episode
                                • Introduction to NAPA NOW Conference (00:00:00)
                                • Training Focus at NAPA NOW (00:05:07)
                                • Introduction of Team Tool Rebate (00:06:22)
                                • The Concept Behind Team Tool Rebate (00:07:33)
                                • Allocation Process for Rebate Funds (00:10:59)
                                • Creating a Positive Shop Culture (00:12:25)
                                • Rebate Program Impact (00:15:02)
                                • Strengthening Relationships with Members (00:15:59)
                                • Understanding NAPA's Programs (00:17:08)
                                • Partnerships in the Automotive Industry (00:17:56)
                                • Team Tool Rebate Launch (00:19:51)
                                • Celebrating Partnerships (00:21:28)
                                • Engaging Technicians (00:22:17)
                                • Listening to Member Feedback (00:23:13)
                                
                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                • 
                                • 
                                • 
                                • 
                                
                                ]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                                Recorded at the NAPA Now Conference celebrating NAPA Auto Care’s 100th anniversary, Jason Rainey, Vice President of NAPA Auto Care, and Matt Crumpton, Director of Program Development, introduce the Team Tool Rebate program, which helps technicians manage tool debt while providing shops with funds to reward and retain talent. The conversation also emphasized NAPA’s apprenticeship and training programs, showcasing the company's commitment to education, workforce development, and genuine partnerships. Rainey and Crumpton highlight NAPA’s dedication to listening to its Auto Care members and delivering solutions that go beyond parts, aiming to uplift the industry through support, innovation, and strong shop culture.

                                Matt Crumpton, Director of Program Development, NAPA Auto Care

                                Jason Rainey, Vice President NAPA Auto Care. Jason’s previous episodes HERE

                                Show Notes:

                                • Watch Full Video Episode
                                • Introduction to NAPA NOW Conference (00:00:00)
                                • Training Focus at NAPA NOW (00:05:07)
                                • Introduction of Team Tool Rebate (00:06:22)
                                • The Concept Behind Team Tool Rebate (00:07:33)
                                • Allocation Process for Rebate Funds (00:10:59)
                                • Creating a Positive Shop Culture (00:12:25)
                                • Rebate Program Impact (00:15:02)
                                • Strengthening Relationships with Members (00:15:59)
                                • Understanding NAPA's Programs (00:17:08)
                                • Partnerships in the Automotive Industry (00:17:56)
                                • Team Tool Rebate Launch (00:19:51)
                                • Celebrating Partnerships (00:21:28)
                                • Engaging Technicians (00:22:17)
                                • Listening to Member Feedback (00:23:13)
                                
                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                • 
                                • 
                                • 
                                • 
                                
                                ]]>c86f94d6-d511-4c65-b018-75c6505b9911Fri, 09 May 2025 14:00:00 -050024:08falsefull432432Credit Card Processing Fees [E169] - Business By The NumbersThanks to our partner Promotive

                                Credit card fees are eating into shop owners' profits — but should you be passing those costs onto customers? In this episode of Business By The Numbers, Hunt revisits the hot-button topic and shares what’s changed since 2021.

                                Key Points:

                                • Why more shops are experimenting with credit card surcharges today
                                • Real-world results from shops that do charge fees — and those that don’t
                                • The hidden dangers of incentivizing cash payments
                                • How pricing strategy impacts customer loyalty and shop profitability
                                • Hunt’s no-BS recommendation for handling credit card costs in 2025
                                
                                

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:

                                • Wrenches to Write-Offs
                                • Your Perfect Shop 
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                ]]>Thanks to our partner Promotive

                                Credit card fees are eating into shop owners' profits — but should you be passing those costs onto customers? In this episode of Business By The Numbers, Hunt revisits the hot-button topic and shares what’s changed since 2021.

                                Key Points:

                                • Why more shops are experimenting with credit card surcharges today
                                • Real-world results from shops that do charge fees — and those that don’t
                                • The hidden dangers of incentivizing cash payments
                                • How pricing strategy impacts customer loyalty and shop profitability
                                • Hunt’s no-BS recommendation for handling credit card costs in 2025
                                
                                

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:

                                • Wrenches to Write-Offs
                                • Your Perfect Shop 
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                ]]>da595e52-9c9e-49bb-9adf-7d3fbcaae379Thu, 08 May 2025 00:15:00 -050023:30falsebonusThe Shift is Real: Tariffs, E-Fuels, and the Rise of Humanoids [RR 1038]Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                                Derek Kaufman discusses the future of the automotive industry, from tariffs and Chinese EVs to the rise of hydrogen, e-fuels, and AI in repair shops. He explores how automation, policy, and innovation are reshaping the landscape—and why independent shops must build trust, embrace technology, and invest in training to stay competitive.

                                Derek Kaufman, Managing Partner, Schwartz Advisors, Listen to Derek’s previous episodes HERE.

                                Show Notes
                                • Watch Full Video Episode
                                • Introduction of Derek Kaufman (00:00:00)
                                • Discussion on Tariffs and Market Reactions (00:02:28)
                                • Concerns About Chinese EVs (00:05:06)
                                • Historical Context of Quality in Automotive Industry (00:05:26)
                                • Impact of EV Tax Credits on Sales (00:08:25)
                                • Rethinking Climate Change and Transportation (00:09:27)
                                • Future of Internal Combustion Engines (00:14:33)
                                • The Role of AI in the Automotive Industry (00:16:12)
                                • Humanoid Robots in the Workforce (00:17:01)
                                • The Aging of Cars (00:19:48)
                                • Humanoid Technology in Automotive (00:20:49)
                                • Hydrogen Fuel Developments (00:21:21)
                                • Refining Capacity and Renewable Fuels (00:22:01)
                                • Distributed Power and Solar Farms (00:23:16)
                                • Customer Loyalty Through Expertise (00:25:34)
                                • Embracing EV Training (00:26:06)
                                
                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                                Derek Kaufman discusses the future of the automotive industry, from tariffs and Chinese EVs to the rise of hydrogen, e-fuels, and AI in repair shops. He explores how automation, policy, and innovation are reshaping the landscape—and why independent shops must build trust, embrace technology, and invest in training to stay competitive.

                                Derek Kaufman, Managing Partner, Schwartz Advisors, Listen to Derek’s previous episodes HERE.

                                Show Notes
                                • Watch Full Video Episode
                                • Introduction of Derek Kaufman (00:00:00)
                                • Discussion on Tariffs and Market Reactions (00:02:28)
                                • Concerns About Chinese EVs (00:05:06)
                                • Historical Context of Quality in Automotive Industry (00:05:26)
                                • Impact of EV Tax Credits on Sales (00:08:25)
                                • Rethinking Climate Change and Transportation (00:09:27)
                                • Future of Internal Combustion Engines (00:14:33)
                                • The Role of AI in the Automotive Industry (00:16:12)
                                • Humanoid Robots in the Workforce (00:17:01)
                                • The Aging of Cars (00:19:48)
                                • Humanoid Technology in Automotive (00:20:49)
                                • Hydrogen Fuel Developments (00:21:21)
                                • Refining Capacity and Renewable Fuels (00:22:01)
                                • Distributed Power and Solar Farms (00:23:16)
                                • Customer Loyalty Through Expertise (00:25:34)
                                • Embracing EV Training (00:26:06)
                                
                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>779604ff-3e64-4fcd-9e62-208686add357Tue, 06 May 2025 00:15:00 -050027:24falsefull10381038What's Next? [E210] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                                Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                Don't forget to rate and review us!

                                Connect with Chris:

                                AutoFix-Auto Shop Coaching

                                www.autoshopcoaching.com

                                www.aftermarketradionetwork.com

                                940-400-1008

                                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                YouTube: https://bit.ly/3ClX0ae

                                Email Chris: chris@autofixsos.com

                                In this episode of "The Weekly Blitz," host Coach Chris Cotton takes listeners on a journey through both his personal and professional life, offering a glimpse into the milestones and aspirations that shape his career. Chris shares the exciting news of his upcoming graduation, a significant achievement marking the culmination of 34 years of dedication and perseverance in pursuing a bachelor's degree. This personal triumph serves as a testament to his commitment to lifelong learning and growth.

                                As he looks to the future, Chris unveils his ambitious plans to develop a new educational series focused on the fundamentals of auto repair management. This series is designed to be a valuable resource for both new and seasoned shop owners, providing them with essential knowledge and strategies to navigate the complexities of the industry. By addressing key topics such as operational efficiency, customer service excellence, and financial management, Chris aims to empower shop owners to elevate their businesses to new heights.

                                
                                

                                In addition to his educational endeavors, Chris highlights his active involvement with Worldpac, a leading distributor of automotive parts. Through this collaboration, he underscores the critical importance of staying attuned to market needs and trends within the auto repair industry. By understanding these dynamics, shop owners can better position themselves to meet customer demands and remain competitive in a rapidly evolving marketplace.

                                
                                

                                Chris also takes the opportunity to promote Shop Marketing Pros, a marketing company that specializes in providing tailored services for auto repair shops. He emphasizes the value of partnering with experts who understand the unique challenges and opportunities within the industry, and how effective marketing strategies can drive business growth and customer engagement.

                                
                                

                                Throughout the episode, Chris Cotton reinforces the theme of returning to fundamentals as a means to enhance business operations and customer service. By focusing on core principles and best practices, shop owners can build a solid foundation for success and create lasting value for their customers. This episode of "The Weekly Blitz" serves as both an inspirational narrative and a practical guide for those seeking to thrive in the auto repair industry.

                                
                                

                                Introduction to the Episode (00:00:08)

                                Coach Chris Cotton introduces the podcast and its focus on auto repair business insights.

                                
                                

                                Personal Update: Graduation (00:01:09)

                                Chris shares his excitement about graduating after 34 years of working towards his bachelor's degree.

                                
                                

                                Future Plans and Opportunities (00:02:23)

                                He discusses contemplating his next steps now that he has completed his degree.

                                
                                

                                Expanding Services to Different Repair Industries (00:03:25)

                                Chris outlines plans to better communicate the services offered to various types of repair shops.

                                
                                

                                Worldpac Involvement and Upcoming Events (00:04:41)

                                He mentions his role in organizing Worldpac's events and facilitating smart groups.

                                
                                

                                Back to Basics: New Series Announcement (00:05:51)

                                Chris reveals a new series focused on fundamental auto repair management concepts.

                                
                                

                                Addressing Industry Challenges and Tariffs (00:06:59)

                                He shares insights on current business challenges and the confusion surrounding tariffs.

                                
                                

                                Business Performance Insights (00:08:01)

                                Chris discusses the mixed feelings about business performance despite record sales in some shops.

                                
                                

                                Call to Action: Finding Needs in Business (00:09:02)

                                He encourages listeners to identify needs in their businesses and stay tuned for upcoming content.

                                
                                

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                                Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                Don't forget to rate and review us!

                                Connect with Chris:

                                AutoFix-Auto Shop Coaching

                                www.autoshopcoaching.com

                                www.aftermarketradionetwork.com

                                940-400-1008

                                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                YouTube: https://bit.ly/3ClX0ae

                                Email Chris: chris@autofixsos.com

                                In this episode of "The Weekly Blitz," host Coach Chris Cotton takes listeners on a journey through both his personal and professional life, offering a glimpse into the milestones and aspirations that shape his career. Chris shares the exciting news of his upcoming graduation, a significant achievement marking the culmination of 34 years of dedication and perseverance in pursuing a bachelor's degree. This personal triumph serves as a testament to his commitment to lifelong learning and growth.

                                As he looks to the future, Chris unveils his ambitious plans to develop a new educational series focused on the fundamentals of auto repair management. This series is designed to be a valuable resource for both new and seasoned shop owners, providing them with essential knowledge and strategies to navigate the complexities of the industry. By addressing key topics such as operational efficiency, customer service excellence, and financial management, Chris aims to empower shop owners to elevate their businesses to new heights.

                                
                                

                                In addition to his educational endeavors, Chris highlights his active involvement with Worldpac, a leading distributor of automotive parts. Through this collaboration, he underscores the critical importance of staying attuned to market needs and trends within the auto repair industry. By understanding these dynamics, shop owners can better position themselves to meet customer demands and remain competitive in a rapidly evolving marketplace.

                                
                                

                                Chris also takes the opportunity to promote Shop Marketing Pros, a marketing company that specializes in providing tailored services for auto repair shops. He emphasizes the value of partnering with experts who understand the unique challenges and opportunities within the industry, and how effective marketing strategies can drive business growth and customer engagement.

                                
                                

                                Throughout the episode, Chris Cotton reinforces the theme of returning to fundamentals as a means to enhance business operations and customer service. By focusing on core principles and best practices, shop owners can build a solid foundation for success and create lasting value for their customers. This episode of "The Weekly Blitz" serves as both an inspirational narrative and a practical guide for those seeking to thrive in the auto repair industry.

                                
                                

                                Introduction to the Episode (00:00:08)

                                Coach Chris Cotton introduces the podcast and its focus on auto repair business insights.

                                
                                

                                Personal Update: Graduation (00:01:09)

                                Chris shares his excitement about graduating after 34 years of working towards his bachelor's degree.

                                
                                

                                Future Plans and Opportunities (00:02:23)

                                He discusses contemplating his next steps now that he has completed his degree.

                                
                                

                                Expanding Services to Different Repair Industries (00:03:25)

                                Chris outlines plans to better communicate the services offered to various types of repair shops.

                                
                                

                                Worldpac Involvement and Upcoming Events (00:04:41)

                                He mentions his role in organizing Worldpac's events and facilitating smart groups.

                                
                                

                                Back to Basics: New Series Announcement (00:05:51)

                                Chris reveals a new series focused on fundamental auto repair management concepts.

                                
                                

                                Addressing Industry Challenges and Tariffs (00:06:59)

                                He shares insights on current business challenges and the confusion surrounding tariffs.

                                
                                

                                Business Performance Insights (00:08:01)

                                Chris discusses the mixed feelings about business performance despite record sales in some shops.

                                
                                

                                Call to Action: Finding Needs in Business (00:09:02)

                                He encourages listeners to identify needs in their businesses and stay tuned for upcoming content.

                                
                                

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                ]]>dccec6ee-c59e-43a9-bd0d-09d351d946daMon, 05 May 2025 00:15:00 -050009:12falsebonusJust Call Your Clients! With Hunt Demarest [E041] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                In our episode today, we welcome guest Hunt Demarest, CPA ABV.

                                Hunt is the host of Business by the Numbers and, as our host Craig O’Neill will tell you… Hunt uses words really well for a numbers man!

                                This episode came to be after Craig found himself on a walk and listening to one of Hunts recent episodes, Episode 163 - Where are my customers?  It’s a great episode on getting to the root of what the numbers are actually telling you - and guess what - it involves actually picking up the phone and talking to people!

                                Hunt’s episode played right after Craig had listened to an episode on a health/wellness program which spoke on a similar topic… going straight to the source of information!

                                Often times we can get caught up in the minutia of details and analysis.

                                If we are not careful - it can lead to assumptions and wrong conclusions.

                                As Hunt says, “Numbers do not lie, but they do not tell the whole story.”

                                Getting the whole story inevitably involves communication - and it isn’t always comfortable for people to pick up a phone to get it.

                                While the takeaway for today’s episode is in the title, it expands as you listen to Hunt and Craig explore a range of topics from talking to clients, employees, and even family.

                                Today’s WOTD is Gumption

                                noun

                                • the ability to make intelligent decisions especially in everyday matters
                                
                                

                                Learn more about Hunt Demarest here: 

                                https://paarmelis.com/business-by-the-numbers/

                                Look for his book here:  https://a.co/d/hAf0cDF

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information

                                • Email Craig O'Neill: speakup@craigoneill.net
                                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                In our episode today, we welcome guest Hunt Demarest, CPA ABV.

                                Hunt is the host of Business by the Numbers and, as our host Craig O’Neill will tell you… Hunt uses words really well for a numbers man!

                                This episode came to be after Craig found himself on a walk and listening to one of Hunts recent episodes, Episode 163 - Where are my customers?  It’s a great episode on getting to the root of what the numbers are actually telling you - and guess what - it involves actually picking up the phone and talking to people!

                                Hunt’s episode played right after Craig had listened to an episode on a health/wellness program which spoke on a similar topic… going straight to the source of information!

                                Often times we can get caught up in the minutia of details and analysis.

                                If we are not careful - it can lead to assumptions and wrong conclusions.

                                As Hunt says, “Numbers do not lie, but they do not tell the whole story.”

                                Getting the whole story inevitably involves communication - and it isn’t always comfortable for people to pick up a phone to get it.

                                While the takeaway for today’s episode is in the title, it expands as you listen to Hunt and Craig explore a range of topics from talking to clients, employees, and even family.

                                Today’s WOTD is Gumption

                                noun

                                • the ability to make intelligent decisions especially in everyday matters
                                
                                

                                Learn more about Hunt Demarest here: 

                                https://paarmelis.com/business-by-the-numbers/

                                Look for his book here:  https://a.co/d/hAf0cDF

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information

                                • Email Craig O'Neill: speakup@craigoneill.net
                                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                ]]>85faeae8-f8cc-43c0-a4a9-4121f762b1ffMon, 05 May 2025 00:15:00 -050038:53falsebonusStop Eating Our Young: The Importance of Mentoring [THA 431]Thanks to our Partners, NAPA TRACS, and Today's Class

                                Mike Coley and George Arrants from the ASE Education Foundation address the ongoing technician shortage in the automotive industry. They highlight the importance of education, mentoring, and industry involvement in developing career-ready talent. Coley discusses how ASE certification improves retention and productivity, while Arrants emphasizes the value technicians place on a positive shop culture and proper equipment. The episode urges shop owners to actively support schools, nurture entry-level talent, and create environments that promote long-term career development.

                                Mike Coley and George Arrants, ASE Education Foundation: https://www.aseeducationfoundation.org/

                                Show Notes:

                                • Watch Full Video Episode
                                • Technician Shortage Discussion (00:00:00)
                                • Always Be Recruiting (00:03:43)
                                • Hiring Challenges (00:05:07)
                                • Importance of Career Path (00:06:17)
                                • Understanding Technician Turnover (00:09:11)
                                • Evaluating Technicians (00:14:11)
                                • Engaging with Schools (00:15:27)
                                • Importance of Brand Recognition (00:16:30)
                                • Career Fair Engagement (00:18:41)
                                • Understanding Young Workers' Needs (00:22:00)
                                • Role of ASE in Education (00:23:42)
                                • Aligning Education with Industry Needs (00:26:54)
                                • Impact of Accreditation (00:29:03)
                                • Elevating Student Expectations (00:33:17)
                                • Industry Accountability (00:34:14)
                                • Success Stories in Education (00:36:24)
                                • Turnover and Technician Shortage (00:38:12)
                                • Benefits of ASE Certification (00:38:25)
                                
                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                • 
                                • 
                                • 
                                • 
                                
                                ]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                                Mike Coley and George Arrants from the ASE Education Foundation address the ongoing technician shortage in the automotive industry. They highlight the importance of education, mentoring, and industry involvement in developing career-ready talent. Coley discusses how ASE certification improves retention and productivity, while Arrants emphasizes the value technicians place on a positive shop culture and proper equipment. The episode urges shop owners to actively support schools, nurture entry-level talent, and create environments that promote long-term career development.

                                Mike Coley and George Arrants, ASE Education Foundation: https://www.aseeducationfoundation.org/

                                Show Notes:

                                • Watch Full Video Episode
                                • Technician Shortage Discussion (00:00:00)
                                • Always Be Recruiting (00:03:43)
                                • Hiring Challenges (00:05:07)
                                • Importance of Career Path (00:06:17)
                                • Understanding Technician Turnover (00:09:11)
                                • Evaluating Technicians (00:14:11)
                                • Engaging with Schools (00:15:27)
                                • Importance of Brand Recognition (00:16:30)
                                • Career Fair Engagement (00:18:41)
                                • Understanding Young Workers' Needs (00:22:00)
                                • Role of ASE in Education (00:23:42)
                                • Aligning Education with Industry Needs (00:26:54)
                                • Impact of Accreditation (00:29:03)
                                • Elevating Student Expectations (00:33:17)
                                • Industry Accountability (00:34:14)
                                • Success Stories in Education (00:36:24)
                                • Turnover and Technician Shortage (00:38:12)
                                • Benefits of ASE Certification (00:38:25)
                                
                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                • 
                                • 
                                • 
                                • 
                                
                                ]]>57ce1223-a59a-480b-bcf7-eda0e11f0e12Fri, 02 May 2025 14:00:00 -050039:57falsefull431431Don't Mess With Sales Tax! [E168] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                In this week's episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis & Associates, tells a jaw-dropping real-world story: how one automotive repair shop owner — and his wife — ended up spending days in jail over mishandled sales tax payments.

                                If you're an auto repair shop owner, this episode is a must-listen. Sales tax isn’t income tax — it’s trust money you're collecting on behalf of the government, and states take it very personally when they don’t get paid.

                                In this episode, you’ll learn:

                                • Why sales tax is treated more seriously than income tax by state and local governments
                                • How a small sales tax problem snowballed into jail time, a locked shop, and frozen bank accounts
                                • What mistakes automotive shop owners make that trigger sales tax audits
                                • The one mistake you can’t afford to make after you get behind
                                • Simple steps to protect your business, your reputation — and your freedom
                                
                                

                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:

                                • Wrenches to Write-Offs
                                • Your Perfect Shop 
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                ]]>Thanks to our partners, NAPA TRACS and Promotive

                                In this week's episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis & Associates, tells a jaw-dropping real-world story: how one automotive repair shop owner — and his wife — ended up spending days in jail over mishandled sales tax payments.

                                If you're an auto repair shop owner, this episode is a must-listen. Sales tax isn’t income tax — it’s trust money you're collecting on behalf of the government, and states take it very personally when they don’t get paid.

                                In this episode, you’ll learn:

                                • Why sales tax is treated more seriously than income tax by state and local governments
                                • How a small sales tax problem snowballed into jail time, a locked shop, and frozen bank accounts
                                • What mistakes automotive shop owners make that trigger sales tax audits
                                • The one mistake you can’t afford to make after you get behind
                                • Simple steps to protect your business, your reputation — and your freedom
                                
                                

                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:

                                • Wrenches to Write-Offs
                                • Your Perfect Shop 
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                ]]>85a09bf1-6156-4064-a767-d46b9a5df912Thu, 01 May 2025 00:15:00 -050027:48falsebonusJeepers Creepers [E184] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training

                                Key Points & Takeaways:

                                The Problem:

                                • A 2023 Jeep Grand Cherokee (collision repair) came in with blind spot warning and parking aid malfunction lights on.
                                • No functionality in either system post-repair.
                                
                                

                                Initial Diagnosis:

                                • Verified the concern (instrument cluster lit up with warnings).
                                • Used an aftermarket scan tool (Snap-on Ultra) and found:
                                • ADAS control module had multiple DTCs for open/short circuits on all radar sensors.
                                • Parking aid module had similar codes for ultrasonic sensors.
                                • Vehicle was hit in the passenger rear, leading to replacement of the bumper, harness, and rear hatch.
                                
                                

                                Suspected Causes:

                                • Blown fuse (common culprit for multiple system failures).
                                • Crushed/damaged wiring harness (common after collisions).
                                • Module failure due to impact.
                                
                                

                                Testing & Findings:

                                • Checked power and ground at the ADAS module—all good.
                                • Inspected wiring harness for damage (no visible issues).
                                • Critical Clue: Wire colors didn’t match the schematic.
                                • Initially dismissed as a common schematic error.
                                • Later realized the entire harness was installed backward (left/right sides flipped).
                                
                                

                                The Fix:

                                • Flipped the harness and radar modules to their correct positions.
                                • All codes cleared except two for the blind spot radars—turned out they were also swapped.
                                • After correction, all systems worked perfectly.
                                
                                

                                Lessons Learned:

                                • Don’t get stuck in a diagnostic rabbit hole. Good techs pivot when clues don’t add up.
                                • Man-made problems can be the trickiest. Always verify previous work (especially after collisions).
                                • Wire color discrepancies matter. Even if schematics are often wrong, they can reveal bigger issues.
                                • "Slow down to speed up." Rushing leads to wasted time; methodical checks save hours.
                                
                                

                                Final Thoughts:

                                • Awareness is key. Catch yourself when fixating on one theory.
                                • Experience can work against you. Stay open to new clues, even if they conflict with past patterns.
                                
                                

                                Contact Information

                                • Email Matt: mattfanslowpodcast@gmail.com
                                • Diagnosing the Aftermarket A - Z YouTube Channel
                                • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>Thanks to our Partner, NAPA Autotech Training

                                Key Points & Takeaways:

                                The Problem:

                                • A 2023 Jeep Grand Cherokee (collision repair) came in with blind spot warning and parking aid malfunction lights on.
                                • No functionality in either system post-repair.
                                
                                

                                Initial Diagnosis:

                                • Verified the concern (instrument cluster lit up with warnings).
                                • Used an aftermarket scan tool (Snap-on Ultra) and found:
                                • ADAS control module had multiple DTCs for open/short circuits on all radar sensors.
                                • Parking aid module had similar codes for ultrasonic sensors.
                                • Vehicle was hit in the passenger rear, leading to replacement of the bumper, harness, and rear hatch.
                                
                                

                                Suspected Causes:

                                • Blown fuse (common culprit for multiple system failures).
                                • Crushed/damaged wiring harness (common after collisions).
                                • Module failure due to impact.
                                
                                

                                Testing & Findings:

                                • Checked power and ground at the ADAS module—all good.
                                • Inspected wiring harness for damage (no visible issues).
                                • Critical Clue: Wire colors didn’t match the schematic.
                                • Initially dismissed as a common schematic error.
                                • Later realized the entire harness was installed backward (left/right sides flipped).
                                
                                

                                The Fix:

                                • Flipped the harness and radar modules to their correct positions.
                                • All codes cleared except two for the blind spot radars—turned out they were also swapped.
                                • After correction, all systems worked perfectly.
                                
                                

                                Lessons Learned:

                                • Don’t get stuck in a diagnostic rabbit hole. Good techs pivot when clues don’t add up.
                                • Man-made problems can be the trickiest. Always verify previous work (especially after collisions).
                                • Wire color discrepancies matter. Even if schematics are often wrong, they can reveal bigger issues.
                                • "Slow down to speed up." Rushing leads to wasted time; methodical checks save hours.
                                
                                

                                Final Thoughts:

                                • Awareness is key. Catch yourself when fixating on one theory.
                                • Experience can work against you. Stay open to new clues, even if they conflict with past patterns.
                                
                                

                                Contact Information

                                • Email Matt: mattfanslowpodcast@gmail.com
                                • Diagnosing the Aftermarket A - Z YouTube Channel
                                • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>1696c029-ee5b-4386-96f7-5261a3ef1479Wed, 30 Apr 2025 00:15:00 -050023:02falsebonusCreating a Shared Vision for Your Organization [E150] - The Auto Repair Marketing PodcastIn this episode, we’re diving into the powerful concept of creating a shared vision and how a lack of clarity could be holding your shop back from real growth.

                                I’ll walk you through what I learned in a deep dive after my own leadership team challenged me to cast a vision that reaches every level of our company. We’ll talk about how to get out of the “small thinking” trap, how to define your goals with laser precision, and why your employees need to see, feel, and believe in the same future you do.

                                Plus, I’ll share real tools, like how to craft your vision statement, how to communicate it across your team, and how to create a business where everyone’s pulling in the same direction.

                                If you want to stop playing small and start building something truly great, this episode is for you.

                                Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you grow your auto business and you can learn more at RepairPal.com/shops.

                                Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                EOS One

                                Vivid Vision: A Remarkable Tool For Aligning Your Business Around a Shared Vision of the Future - Cameron Herold 

                                The Vision Driven Leader - Michael Hyatt

                                Stop Delaying Your Dreams: Time to Take Action

                                Show Notes with Timestamps

                                • Introduction and Sponsors (00:00:01) Overview of the podcast and thanks to sponsors RepairPal and App Fuel.
                                • Creating a Shared Vision (00:00:10) Brian discusses the importance of establishing a shared vision for the company.
                                • Leadership Team Meetings (00:01:13) Details about offsite leadership meetings and the exercise called "the one thing."
                                • Feedback and Growth (00:02:08) Brian reflects on receiving feedback from his leadership team and its impact on personal growth.
                                • Shifting Mindset on Growth (00:03:07) Brian shares his fears about growth and how he overcame them to embrace larger ambitions.
                                • Disney's Service Model (00:04:17) Comparison of Disney's customer service model to his company's approach to client service.
                                • Processes and Procedures (00:05:26) Discussion on the importance of processes in maintaining service quality while growing.
                                • Inbound Marketing Strategy (00:07:25) Brian explains the effectiveness of inbound marketing in attracting clients.
                                • Outbound Sales Shift (00:09:26) Introduction of outbound sales strategies and the team's initial reactions to the change.
                                • Creating a Shared Vision Deep Dive (00:10:34) Brian's focus on developing a shared vision after receiving feedback from his leadership team.
                                • Researching Shared Vision (00:11:42) Challenges in finding resources on creating a shared vision and discovering related literature.
                                • Book Recommendations (00:12:42) Brian reviews two books on vision creation and his thoughts on their content.
                                • Simplicity of Creating Vision (00:13:34) Brian concludes that creating a shared vision is simpler than expected, emphasizing clarity.
                                • Vision, Mission, and Values Explained (00:14:45) Brian differentiates between vision, mission, and values with a practical example.
                                • Big Dreams and Ambitions (00:15:45)  Brian discusses the importance of dreaming big and outlines a fictional company's ambitious goals.
                                • Vision, Mission, and Values (00:16:48)  He explains the significance of having a clear vision, mission, and values for a successful organization.
                                • Sponsor Message: RepairPal (00:17:48)  Introduction to RepairPal and its services that help auto repair shops attract tech-savvy customers.
                                • Sponsor Message: App Fuel (00:18:48)  Overview of App Fuel's customer loyalty app designed for auto service shops to enhance customer retention.
                                • Core Values and Their Importance (00:19:57)  Brian shares his realization of the value of core values in decision-making and company culture.
                                • Litmus Testing New Hires (00:20:59)  He describes how to evaluate potential hires against the company's vision, mission, and values.
                                • Understanding What You Want (00:21:55)  Brian emphasizes the importance of defining personal and business desires beyond just financial goals.
                                • Creating a Clear Vision (00:23:51)  Discussion on the necessity of a detailed, clear vision for a business to guide its direction.
                                • Proximity to Your Dreams (00:26:56)  Encouragement to immerse oneself in environments that inspire and reflect personal dreams and aspirations.
                                • Crafting Your Vision (00:28:50)  Brian advises on the process of creating a vision, emphasizing the need for time and space away from routine. 
                                • The Importance of a Clear Direction (00:29:46)  He compares running a business without a clear vision to aimlessly shooting an arrow, highlighting the risks involved.
                                • Creating a Target (00:30:41)  Discusses the importance of having a detailed vision as a target for business goals.
                                • Vision Details (00:31:37)  Explains the components of a business vision, including specifics about services and operational metrics.
                                • Dream Big (00:34:25)  Encourages thinking big without worrying about how to achieve those goals initially.
                                • Historical Example: JFK (00:35:32)  Uses JFK's moon landing vision as an example of effective goal-setting and inspiring leadership.
                                • Sharing the Vision (00:37:33)  Stresses the need to communicate the vision clearly to the entire team for buy-in.
                                • Selling Down the Ladder (00:38:27)  Describes the process of sharing the vision, starting with leadership and moving downwards.
                                • Feedback and Buy-In (00:39:19)  Highlights the importance of receiving feedback and fostering genuine buy-in from team members.
                                • Repetition of Vision (00:40:12)  Discusses the necessity of repeatedly communicating the vision to ensure team alignment.
                                • Crafting the Vision (00:42:20)  Brian reflects on his personal goal to create a detailed vision for his organization.
                                • Importance of Shared Vision (00:43:34)  Concludes with the significance of a shared vision for team alignment and achieving business goals.
                                
                                

                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics 

                                Thanks to our Partners,

                                RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                In this episode, we’re diving into the powerful concept of creating a shared vision and how a lack of clarity could be holding your shop back from real growth.

                                I’ll walk you through what I learned in a deep dive after my own leadership team challenged me to cast a vision that reaches every level of our company. We’ll talk about how to get out of the “small thinking” trap, how to define your goals with laser precision, and why your employees need to see, feel, and believe in the same future you do.

                                Plus, I’ll share real tools, like how to craft your vision statement, how to communicate it across your team, and how to create a business where everyone’s pulling in the same direction.

                                If you want to stop playing small and start building something truly great, this episode is for you.

                                Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you grow your auto business and you can learn more at RepairPal.com/shops.

                                Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                EOS One

                                Vivid Vision: A Remarkable Tool For Aligning Your Business Around a Shared Vision of the Future - Cameron Herold 

                                The Vision Driven Leader - Michael Hyatt

                                Stop Delaying Your Dreams: Time to Take Action

                                Show Notes with Timestamps

                                • Introduction and Sponsors (00:00:01) Overview of the podcast and thanks to sponsors RepairPal and App Fuel.
                                • Creating a Shared Vision (00:00:10) Brian discusses the importance of establishing a shared vision for the company.
                                • Leadership Team Meetings (00:01:13) Details about offsite leadership meetings and the exercise called "the one thing."
                                • Feedback and Growth (00:02:08) Brian reflects on receiving feedback from his leadership team and its impact on personal growth.
                                • Shifting Mindset on Growth (00:03:07) Brian shares his fears about growth and how he overcame them to embrace larger ambitions.
                                • Disney's Service Model (00:04:17) Comparison of Disney's customer service model to his company's approach to client service.
                                • Processes and Procedures (00:05:26) Discussion on the importance of processes in maintaining service quality while growing.
                                • Inbound Marketing Strategy (00:07:25) Brian explains the effectiveness of inbound marketing in attracting clients.
                                • Outbound Sales Shift (00:09:26) Introduction of outbound sales strategies and the team's initial reactions to the change.
                                • Creating a Shared Vision Deep Dive (00:10:34) Brian's focus on developing a shared vision after receiving feedback from his leadership team.
                                • Researching Shared Vision (00:11:42) Challenges in finding resources on creating a shared vision and discovering related literature.
                                • Book Recommendations (00:12:42) Brian reviews two books on vision creation and his thoughts on their content.
                                • Simplicity of Creating Vision (00:13:34) Brian concludes that creating a shared vision is simpler than expected, emphasizing clarity.
                                • Vision, Mission, and Values Explained (00:14:45) Brian differentiates between vision, mission, and values with a practical example.
                                • Big Dreams and Ambitions (00:15:45)  Brian discusses the importance of dreaming big and outlines a fictional company's ambitious goals.
                                • Vision, Mission, and Values (00:16:48)  He explains the significance of having a clear vision, mission, and values for a successful organization.
                                • Sponsor Message: RepairPal (00:17:48)  Introduction to RepairPal and its services that help auto repair shops attract tech-savvy customers.
                                • Sponsor Message: App Fuel (00:18:48)  Overview of App Fuel's customer loyalty app designed for auto service shops to enhance customer retention.
                                • Core Values and Their Importance (00:19:57)  Brian shares his realization of the value of core values in decision-making and company culture.
                                • Litmus Testing New Hires (00:20:59)  He describes how to evaluate potential hires against the company's vision, mission, and values.
                                • Understanding What You Want (00:21:55)  Brian emphasizes the importance of defining personal and business desires beyond just financial goals.
                                • Creating a Clear Vision (00:23:51)  Discussion on the necessity of a detailed, clear vision for a business to guide its direction.
                                • Proximity to Your Dreams (00:26:56)  Encouragement to immerse oneself in environments that inspire and reflect personal dreams and aspirations.
                                • Crafting Your Vision (00:28:50)  Brian advises on the process of creating a vision, emphasizing the need for time and space away from routine. 
                                • The Importance of a Clear Direction (00:29:46)  He compares running a business without a clear vision to aimlessly shooting an arrow, highlighting the risks involved.
                                • Creating a Target (00:30:41)  Discusses the importance of having a detailed vision as a target for business goals.
                                • Vision Details (00:31:37)  Explains the components of a business vision, including specifics about services and operational metrics.
                                • Dream Big (00:34:25)  Encourages thinking big without worrying about how to achieve those goals initially.
                                • Historical Example: JFK (00:35:32)  Uses JFK's moon landing vision as an example of effective goal-setting and inspiring leadership.
                                • Sharing the Vision (00:37:33)  Stresses the need to communicate the vision clearly to the entire team for buy-in.
                                • Selling Down the Ladder (00:38:27)  Describes the process of sharing the vision, starting with leadership and moving downwards.
                                • Feedback and Buy-In (00:39:19)  Highlights the importance of receiving feedback and fostering genuine buy-in from team members.
                                • Repetition of Vision (00:40:12)  Discusses the necessity of repeatedly communicating the vision to ensure team alignment.
                                • Crafting the Vision (00:42:20)  Brian reflects on his personal goal to create a detailed vision for his organization.
                                • Importance of Shared Vision (00:43:34)  Concludes with the significance of a shared vision for team alignment and achieving business goals.
                                
                                

                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics 

                                Thanks to our Partners,

                                RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                ]]>269c90d1-8619-4fc6-8e22-f5e792d9f638Wed, 30 Apr 2025 00:15:00 -050045:10falsebonusStruggling to Hire? Imagine Recruiting in the Last Frontier! [RR 1037]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

                                Recorded at the Institute Summit, Mike Simard dives into the challenges of recruiting and developing talent, especially in a unique setting like Alaska. He shares his innovative strategy of acquiring lube centers as entry points for new team members and highlights the critical role of strong company culture and leadership. Mike also emphasizes the importance of building the right team, balancing the visionary and integrator roles, and the need to continuously adapt in the ever-evolving automotive industry.

                                Mike Simard, Simard Automotive, Alaska

                                Show Notes
                                • Watch Full Video Episode
                                • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                • Mike Simard's Background (00:00:00)
                                • Acquisition of Lube Centers (00:02:10)
                                • Energy and Problem-Solving (00:02:43)
                                • Vision for Training Talent (00:03:41)
                                • Geographic Logistics (00:05:12)
                                • Talent Development and Apprenticeship (00:05:41)
                                • Industry Comparison (00:06:32)
                                • Recruitment Challenges (00:09:04)
                                • Relocation and Recruitment Process (00:12:31)
                                • Motivation for Policy Writing (00:16:03)
                                • Understanding Unique Selling Points (00:18:05)
                                • Building a Strong Team (00:19:20)
                                • Learning from Coaches (00:21:52)
                                • Delegating Responsibilities (00:22:30)
                                • Building Company Culture (00:25:47)
                                • Understanding the 'Why' (00:27:09)
                                • Finding the Right People (00:28:34)
                                • Balancing Inner Voices (00:30:04)
                                • Breaking Barriers in the Industry (00:30:35)
                                
                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

                                Recorded at the Institute Summit, Mike Simard dives into the challenges of recruiting and developing talent, especially in a unique setting like Alaska. He shares his innovative strategy of acquiring lube centers as entry points for new team members and highlights the critical role of strong company culture and leadership. Mike also emphasizes the importance of building the right team, balancing the visionary and integrator roles, and the need to continuously adapt in the ever-evolving automotive industry.

                                Mike Simard, Simard Automotive, Alaska

                                Show Notes
                                • Watch Full Video Episode
                                • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                • Mike Simard's Background (00:00:00)
                                • Acquisition of Lube Centers (00:02:10)
                                • Energy and Problem-Solving (00:02:43)
                                • Vision for Training Talent (00:03:41)
                                • Geographic Logistics (00:05:12)
                                • Talent Development and Apprenticeship (00:05:41)
                                • Industry Comparison (00:06:32)
                                • Recruitment Challenges (00:09:04)
                                • Relocation and Recruitment Process (00:12:31)
                                • Motivation for Policy Writing (00:16:03)
                                • Understanding Unique Selling Points (00:18:05)
                                • Building a Strong Team (00:19:20)
                                • Learning from Coaches (00:21:52)
                                • Delegating Responsibilities (00:22:30)
                                • Building Company Culture (00:25:47)
                                • Understanding the 'Why' (00:27:09)
                                • Finding the Right People (00:28:34)
                                • Balancing Inner Voices (00:30:04)
                                • Breaking Barriers in the Industry (00:30:35)
                                
                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>304e2002-8627-4fb7-a649-794ea20b2082Tue, 29 Apr 2025 00:15:00 -050031:23falsefull10371037"Desmarting" or Device Discipline with Jeremy Glassco [E040] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                In our episode today, our host Craig O’Neill welcomes founding sponsor and friend, Jeremy Glassco to discuss the potential merits and the root of the desire to step away from devices and “de-smart” with regards to phones.

                                Our loyal listeners will remember Jeremy from Communicating With Questions: Jeremy and the Jungle [E006].

                                In this conversation Jeremy makes a perfect sounding board for Craig to bounce ideas off of - as he verbalizes some of his own feelings about the ‘Frenetic’ pace of interruptions today.

                                We ask:  Is the answer something so dramatic as to retreat from a smart phone entirely?

                                One such option out there is a light phone - https://www.thelightphone.com/

                                Topics Discussed:  

                                • FOMO - The fear of missing out
                                • ….and when FOMO isn’t a bad thing if it saves lives!
                                • App apologetics and greater control over communication preferences
                                • Disciplined development
                                • Disciplined usage
                                
                                

                                At the crux of the topic is the dilemma that more efficient communication- which is one goal of technology - usually leads to more opportunities to communicate - which means our social energy is being drained all the time.  What happens when our well runs dry?

                                Most importantly - Jeremy and Craig explore what is at the root of the desire to “desmart?”

                                Listeners will enjoy hearing take-aways and suggestions to restore balance and minimize distractions with the end goal of being more present - more focused - and simply better for the people we are meeting with.

                                Today’s Word of the Day:

                                Retention: noun

                                • the continued possession, use, or control of something.
                                
                                

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information

                                • Email Craig O'Neill: speakup@craigoneill.net
                                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                In our episode today, our host Craig O’Neill welcomes founding sponsor and friend, Jeremy Glassco to discuss the potential merits and the root of the desire to step away from devices and “de-smart” with regards to phones.

                                Our loyal listeners will remember Jeremy from Communicating With Questions: Jeremy and the Jungle [E006].

                                In this conversation Jeremy makes a perfect sounding board for Craig to bounce ideas off of - as he verbalizes some of his own feelings about the ‘Frenetic’ pace of interruptions today.

                                We ask:  Is the answer something so dramatic as to retreat from a smart phone entirely?

                                One such option out there is a light phone - https://www.thelightphone.com/

                                Topics Discussed:  

                                • FOMO - The fear of missing out
                                • ….and when FOMO isn’t a bad thing if it saves lives!
                                • App apologetics and greater control over communication preferences
                                • Disciplined development
                                • Disciplined usage
                                
                                

                                At the crux of the topic is the dilemma that more efficient communication- which is one goal of technology - usually leads to more opportunities to communicate - which means our social energy is being drained all the time.  What happens when our well runs dry?

                                Most importantly - Jeremy and Craig explore what is at the root of the desire to “desmart?”

                                Listeners will enjoy hearing take-aways and suggestions to restore balance and minimize distractions with the end goal of being more present - more focused - and simply better for the people we are meeting with.

                                Today’s Word of the Day:

                                Retention: noun

                                • the continued possession, use, or control of something.
                                
                                

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information

                                • Email Craig O'Neill: speakup@craigoneill.net
                                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                
                                

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                ]]>a315322d-2f42-4fca-939c-180c51ee9f33Mon, 28 Apr 2025 00:15:00 -050049:34falsebonusThe Apprentice Equation: Management, Mentorship, and Motivation [THA 430]Thanks to our Partners, NAPA TRACS, and Today's Class

                                Recorded at Vision Hi-Tech Training & Expo 2025, discover the transformative power of apprenticeship programs in the automotive industry. Learn about the success stories, effective strategies, challenges, and the importance of mentoring in training the next generation of automotive technologists.

                                Jake Sorensen and Zach Coccimiglio, McNeil’s Auto Care in Sandy, UT. Listen to Jake’s previous episodes HERE

                                Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE

                                Show Notes:

                                • Watch Full Video Episode
                                • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                • Introduction to the Episode (00:00:00)
                                • Apprentice Programs Discussion (00:01:06)
                                • NAPA Apprentice Program Development (00:02:10)
                                • Mentorship in Apprenticeship (00:03:30)
                                • EV Training Center Experience (00:03:49)
                                • Motivation Behind Rapid Progress (00:05:35)
                                • Learning and Application (00:06:04)
                                • Self-Motivation and Accountability (00:08:01)
                                • Discipline in Apprenticeship (00:08:19)
                                • Recruiting for Apprenticeships (00:10:16)
                                • Management Support for Apprenticeships (00:10:56)
                                • Apprenticeship Program Structure (00:11:54)
                                • Challenges in Apprenticeship Programs (00:12:26)
                                • Investment in Apprenticeship (00:12:47)
                                • Importance of Trade Schools (00:16:27)
                                • Challenges in Hiring (00:16:39)
                                • Reality of Pay Expectations (00:18:39)
                                • Recruitment Challenges (00:20:36)
                                • Understanding Career Interests (00:22:26)
                                • Industry Challenges (00:23:30)
                                • Apprenticeship Experience (00:24:34)
                                • Training Structure (00:25:06)
                                • Learning Through Teaching (00:25:41)
                                • Program Development Success (00:26:38)
                                • Identifying Potential Apprentices (00:28:12)
                                • Early Assessment of Fit (00:29:58)
                                • Mentoring Role (00:31:27)
                                • Apprenticeship Perspectives (00:33:14)
                                • Mentor Rotation Benefits (00:35:24)
                                • Training Opportunities (00:36:44)
                                • Unicorns in the Industry (00:38:39)
                                • Call to Action for Shop Owners (00:40:29)
                                
                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                • 
                                • 
                                • 
                                • Thanks to our Partners, NAPA TRACS, and Today's Class

                                  Recorded at Vision Hi-Tech Training & Expo 2025, discover the transformative power of apprenticeship programs in the automotive industry. Learn about the success stories, effective strategies, challenges, and the importance of mentoring in training the next generation of automotive technologists.

                                  Jake Sorensen and Zach Coccimiglio, McNeil’s Auto Care in Sandy, UT. Listen to Jake’s previous episodes HERE

                                  Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE

                                  Show Notes:

                                  • Watch Full Video Episode
                                  • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                  • Introduction to the Episode (00:00:00)
                                  • Apprentice Programs Discussion (00:01:06)
                                  • NAPA Apprentice Program Development (00:02:10)
                                  • Mentorship in Apprenticeship (00:03:30)
                                  • EV Training Center Experience (00:03:49)
                                  • Motivation Behind Rapid Progress (00:05:35)
                                  • Learning and Application (00:06:04)
                                  • Self-Motivation and Accountability (00:08:01)
                                  • Discipline in Apprenticeship (00:08:19)
                                  • Recruiting for Apprenticeships (00:10:16)
                                  • Management Support for Apprenticeships (00:10:56)
                                  • Apprenticeship Program Structure (00:11:54)
                                  • Challenges in Apprenticeship Programs (00:12:26)
                                  • Investment in Apprenticeship (00:12:47)
                                  • Importance of Trade Schools (00:16:27)
                                  • Challenges in Hiring (00:16:39)
                                  • Reality of Pay Expectations (00:18:39)
                                  • Recruitment Challenges (00:20:36)
                                  • Understanding Career Interests (00:22:26)
                                  • Industry Challenges (00:23:30)
                                  • Apprenticeship Experience (00:24:34)
                                  • Training Structure (00:25:06)
                                  • Learning Through Teaching (00:25:41)
                                  • Program Development Success (00:26:38)
                                  • Identifying Potential Apprentices (00:28:12)
                                  • Early Assessment of Fit (00:29:58)
                                  • Mentoring Role (00:31:27)
                                  • Apprenticeship Perspectives (00:33:14)
                                  • Mentor Rotation Benefits (00:35:24)
                                  • Training Opportunities (00:36:44)
                                  • Unicorns in the Industry (00:38:39)
                                  • Call to Action for Shop Owners (00:40:29)
                                  
                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                  • 
                                  • 
                                  • 
                                  • 
                                  
                                  ]]>198076cd-b0a3-4d7c-9edf-a98a8c4a94d8Fri, 25 Apr 2025 14:00:00 -050041:40falsefull430430Tax Season Recap and Tips [E167] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                  April 15th is behind us — but your tax strategy shouldn’t stop there. In this episode, Hunt Demarest, CPA at Paar Melis, shares exactly what auto repair shop owners need to be doing based on how their tax season wrapped up. Whether you filed early, waited until the last minute, or punted with an extension, Hunt helps you take the right steps now to avoid penalties, reduce next year’s bill, and keep your shop’s finances dialed in.

                                   In this episode, you’ll learn:

                                  • Why filing an extension isn’t always a problem — but failing to plan ahead is
                                  • The costly myth about tax extensions that trips up even seasoned shop owners
                                  • What to do now if you owed a big tax bill or got a refund
                                  • The IRS’s rules on estimated taxes and why ignoring them leads to penalties
                                  • Smart financial habits every shop owner should adopt after tax season ends
                                  
                                  

                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                  Thanks to our partner, Promotive

                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                  Visit us Online: www.paarmelis.com

                                  Email Hunt: podcast@paarmelis.com

                                  Text Paar Melis @ 301-307-5413

                                  Download a Copy of My Books Here:

                                  • Wrenches to Write-Offs
                                  • Your Perfect Shop 
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                  ]]>Thanks to our partners, NAPA TRACS and Promotive

                                  April 15th is behind us — but your tax strategy shouldn’t stop there. In this episode, Hunt Demarest, CPA at Paar Melis, shares exactly what auto repair shop owners need to be doing based on how their tax season wrapped up. Whether you filed early, waited until the last minute, or punted with an extension, Hunt helps you take the right steps now to avoid penalties, reduce next year’s bill, and keep your shop’s finances dialed in.

                                   In this episode, you’ll learn:

                                  • Why filing an extension isn’t always a problem — but failing to plan ahead is
                                  • The costly myth about tax extensions that trips up even seasoned shop owners
                                  • What to do now if you owed a big tax bill or got a refund
                                  • The IRS’s rules on estimated taxes and why ignoring them leads to penalties
                                  • Smart financial habits every shop owner should adopt after tax season ends
                                  
                                  

                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                  Thanks to our partner, Promotive

                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                  Visit us Online: www.paarmelis.com

                                  Email Hunt: podcast@paarmelis.com

                                  Text Paar Melis @ 301-307-5413

                                  Download a Copy of My Books Here:

                                  • Wrenches to Write-Offs
                                  • Your Perfect Shop 
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                  ]]>41116d7f-c684-4ad0-b77f-0fbc116030faThu, 24 Apr 2025 00:15:00 -050027:40falsebonusProgramming Update [E183] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training

                                  Should a shop use factory tools or generic J2534 interfaces for programming?

                                  What are the computer hardware considerations for vehicle programming?

                                  What are the best ways for technicians to learn more about vehicle programming and improve their skills?

                                  Thanks to our Partner, NAPA Autotech Training

                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                  Contact Information

                                  • Email Matt: mattfanslowpodcast@gmail.com
                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                  • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>Thanks to our Partner, NAPA Autotech Training

                                  Should a shop use factory tools or generic J2534 interfaces for programming?

                                  What are the computer hardware considerations for vehicle programming?

                                  What are the best ways for technicians to learn more about vehicle programming and improve their skills?

                                  Thanks to our Partner, NAPA Autotech Training

                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                  Contact Information

                                  • Email Matt: mattfanslowpodcast@gmail.com
                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                  • Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>4dd6a260-f47b-45a6-867e-524ca81dfbdfWed, 23 Apr 2025 00:15:00 -050029:08falsebonusPreparing for June's Marketing [E149] - The Auto Repair Marketing PodcastSummer’s heating up and so should your marketing! In this episode of the Auto Repair Marketing Podcast, hosts Brian Walker and Caroline Legrand get real about what actually works for shop owners when it comes to June marketing.

                                  From summer travel prep and cooling system services to creative promotions for Tire Safety Month and celebrating your hardworking team during Automotive Service Professionals Week, this episode is your go-to guide for planning ahead and filling those bays.

                                  You’ll also hear how to make the most out of offbeat holidays (like National Donut Day or World Juggling Day), how to promote community involvement without sounding like you’re bragging, and why some services (like AC repair) don’t need a discount to sell like crazy.

                                  Packed with fun ideas, real-life shop stories, and actionable tips, this episode is everything you need to kick your June marketing into high gear. 

                                  Don’t miss it, hit play and get inspired! 🚀

                                  Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops 

                                  Revolutionize Your Shop

                                  Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.

                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                  Days of the Year

                                  National Calendar

                                  Staying Humble While Promoting Your Community Involvement

                                  June Social Media Content Topics

                                  Show Notes with Timestamps

                                  • Introduction and Sponsors (00:00:01) Introduction to the podcast and thanks to sponsors RepairPal and App Fueled.
                                  • Summer Marketing Discussion (00:01:06) Brian and Caroline discuss summer marketing strategies as temperatures rise.
                                  • June Marketing Themes (00:02:54) Exploring common marketing themes for June, including summer trip preparations and cooling system maintenance.
                                  • Air Conditioning Services (00:05:46) Importance of air conditioning services during summer and how to educate customers.
                                  • National Automotive Service Professionals Week (00:08:28) Celebrating automotive service professionals and promoting staff appreciation during the first week of June.
                                  • Community Involvement (00:09:25) Encouraging shops to support local teams and share community involvement.
                                  • Fun Days in June (00:11:20) Highlighting fun days in June, including International Volkswagen Bus Day and engaging customers with stories.
                                  • Closing Remarks and Sponsors (00:12:28) Final thoughts and reminders about the benefits of RepairPal and App Fueled for auto repair shops.
                                  • World Bicycle Day (00:14:25)  Discussing community goodwill by offering bicycle repairs for kids.
                                  • National Donut Day (00:14:52)  Ideas for supporting local bakeries by providing donuts for team and customers.
                                  • National Ice Cream Day (00:15:27)  Recalling a fun event with an ice cream truck at the shop.
                                  • National Moonshine Day (00:16:05)  Linking moonshine history to NASCAR and performance work in shops.
                                  • National Meal Prep Day (00:17:03)  Engaging staff and customers in fun meal prep conversations.
                                  • National Movie Night (00:18:22)  Ideas for giveaways and community involvement around movie nights.
                                  • Army's Birthday (00:19:02)  Honoring veterans and military personnel in the community.
                                  • World Juggling Day (00:19:32)  Fun idea of technicians juggling car parts for social media engagement.
                                  • National Splurge Day (00:19:45)  Encouraging customers to splurge on car upgrades and maintenance.
                                  • Father's Day (00:20:12)  Creating special service packages for Father's Day promotions.
                                  • National Dump the Pump Day (00:20:46)  Promoting fuel efficiency services while encouraging alternative commuting.
                                  • Thank a Teacher Day (00:21:19)  Celebrating teachers with community posts and special offers.
                                  • National Take Your Dog to Work Day (00:22:11)  Encouraging shops to test bringing pets to work.
                                  • National HVAC Tech Day (00:23:11)  Educating customers on vehicle air conditioning services.
                                  • Social Media Day (00:23:12)  Encouraging proactive social media marketing strategies.
                                  • National Corvette Day (00:24:10)  Ideas for engaging customers with discussions about cool cars.
                                  • Conclusion (00:25:11)  Summarizing June marketing themes and thanking sponsors.
                                  
                                  

                                  Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                  Network of shops are trusted by millions of customers each month. Learn more at

                                  RepairPal.com/shops.

                                  Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                  Panhandle Eurotech

                                  Show Notes with Timestamps

                                  How To Get In Touch

                                  Join The Auto Repair Marketing Mastermind Group on Facebook

                                  Meet The Pros

                                  Follow SMP on Facebook

                                  Follow SMP on Instagram

                                  Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                  Email Us Podcast Questions or Topics 

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>Summer’s heating up and so should your marketing! In this episode of the Auto Repair Marketing Podcast, hosts Brian Walker and Caroline Legrand get real about what actually works for shop owners when it comes to June marketing.

                                  From summer travel prep and cooling system services to creative promotions for Tire Safety Month and celebrating your hardworking team during Automotive Service Professionals Week, this episode is your go-to guide for planning ahead and filling those bays.

                                  You’ll also hear how to make the most out of offbeat holidays (like National Donut Day or World Juggling Day), how to promote community involvement without sounding like you’re bragging, and why some services (like AC repair) don’t need a discount to sell like crazy.

                                  Packed with fun ideas, real-life shop stories, and actionable tips, this episode is everything you need to kick your June marketing into high gear. 

                                  Don’t miss it, hit play and get inspired! 🚀

                                  Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops 

                                  Revolutionize Your Shop

                                  Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.

                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                  Days of the Year

                                  National Calendar

                                  Staying Humble While Promoting Your Community Involvement

                                  June Social Media Content Topics

                                  Show Notes with Timestamps

                                  • Introduction and Sponsors (00:00:01) Introduction to the podcast and thanks to sponsors RepairPal and App Fueled.
                                  • Summer Marketing Discussion (00:01:06) Brian and Caroline discuss summer marketing strategies as temperatures rise.
                                  • June Marketing Themes (00:02:54) Exploring common marketing themes for June, including summer trip preparations and cooling system maintenance.
                                  • Air Conditioning Services (00:05:46) Importance of air conditioning services during summer and how to educate customers.
                                  • National Automotive Service Professionals Week (00:08:28) Celebrating automotive service professionals and promoting staff appreciation during the first week of June.
                                  • Community Involvement (00:09:25) Encouraging shops to support local teams and share community involvement.
                                  • Fun Days in June (00:11:20) Highlighting fun days in June, including International Volkswagen Bus Day and engaging customers with stories.
                                  • Closing Remarks and Sponsors (00:12:28) Final thoughts and reminders about the benefits of RepairPal and App Fueled for auto repair shops.
                                  • World Bicycle Day (00:14:25)  Discussing community goodwill by offering bicycle repairs for kids.
                                  • National Donut Day (00:14:52)  Ideas for supporting local bakeries by providing donuts for team and customers.
                                  • National Ice Cream Day (00:15:27)  Recalling a fun event with an ice cream truck at the shop.
                                  • National Moonshine Day (00:16:05)  Linking moonshine history to NASCAR and performance work in shops.
                                  • National Meal Prep Day (00:17:03)  Engaging staff and customers in fun meal prep conversations.
                                  • National Movie Night (00:18:22)  Ideas for giveaways and community involvement around movie nights.
                                  • Army's Birthday (00:19:02)  Honoring veterans and military personnel in the community.
                                  • World Juggling Day (00:19:32)  Fun idea of technicians juggling car parts for social media engagement.
                                  • National Splurge Day (00:19:45)  Encouraging customers to splurge on car upgrades and maintenance.
                                  • Father's Day (00:20:12)  Creating special service packages for Father's Day promotions.
                                  • National Dump the Pump Day (00:20:46)  Promoting fuel efficiency services while encouraging alternative commuting.
                                  • Thank a Teacher Day (00:21:19)  Celebrating teachers with community posts and special offers.
                                  • National Take Your Dog to Work Day (00:22:11)  Encouraging shops to test bringing pets to work.
                                  • National HVAC Tech Day (00:23:11)  Educating customers on vehicle air conditioning services.
                                  • Social Media Day (00:23:12)  Encouraging proactive social media marketing strategies.
                                  • National Corvette Day (00:24:10)  Ideas for engaging customers with discussions about cool cars.
                                  • Conclusion (00:25:11)  Summarizing June marketing themes and thanking sponsors.
                                  
                                  

                                  Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                  Network of shops are trusted by millions of customers each month. Learn more at

                                  RepairPal.com/shops.

                                  Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                  Panhandle Eurotech

                                  Show Notes with Timestamps

                                  How To Get In Touch

                                  Join The Auto Repair Marketing Mastermind Group on Facebook

                                  Meet The Pros

                                  Follow SMP on Facebook

                                  Follow SMP on Instagram

                                  Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                  Email Us Podcast Questions or Topics 

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>e1b2b5b4-aae8-4edf-af0b-163e6f0a7646Wed, 23 Apr 2025 00:15:00 -050026:23falsebonusFrom Brain Fog to Better Sleep: Transforming Health for Business Owners [RR 1036]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

                                  Mauro Stara from 6packceo.com shares powerful strategies for staying strong, sharp, and energized as a business owner. He breaks down common myths about health and highlights the importance of a personalized approach to well-being. Key areas of focus include the essential roles of sleep, nutrition, and stress management in promoting longevity and a high-quality life.

                                  Mauro offers practical tips for optimizing sleep by aligning with your circadian rhythm, managing light exposure, timing meals strategically, and maintaining proper electrolyte balance. He encourages listeners to treat their health like they would their car, prioritizing regular care and attention to ensure a longer, more energized life.

                                  https://6packceo.com https://www.instagram.com/maurostaraofficial/
                                  Show Notes
                                  • Watch Full Video Episode
                                  • Introduction to Health and Longevity (00:00:00)
                                  • Misconceptions about Well-being (00:02:41)
                                  • Identifying Health Challenges (00:04:14)
                                  • Understanding Brain Fog (00:05:14)
                                  • The Role of Diagnostics (00:10:01)
                                  • Sleep Mastery and Longevity (00:12:14)
                                  • Understanding Sleep and REM (00:19:40)
                                  • Sunlight and Circadian Rhythm (00:21:26)
                                  • Light Exposure and Screen Time (00:23:19)
                                  • Napping Benefits (00:25:10)
                                  • Eating Before Bed (00:26:54)
                                  • Salt and Fluid Retention (00:28:32)
                                  • Nutrition for Energy (00:30:37)
                                  • Eating Order and Blood Sugar (00:33:30)
                                  • Carbohydrate Timing (00:33:51)
                                  • Breathing Techniques for Stress (00:36:53)
                                  • Decompression Strategies (00:38:01)
                                  • Creativity and Stress Management (00:40:22)
                                  • Exercise Types: Cardio vs. Resistance (00:42:44)
                                  • Resistance Training Benefits (00:44:16)
                                  • Personal Preferences in Working Out (00:48:17)
                                  
                                  Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

                                  Mauro Stara from 6packceo.com shares powerful strategies for staying strong, sharp, and energized as a business owner. He breaks down common myths about health and highlights the importance of a personalized approach to well-being. Key areas of focus include the essential roles of sleep, nutrition, and stress management in promoting longevity and a high-quality life.

                                  Mauro offers practical tips for optimizing sleep by aligning with your circadian rhythm, managing light exposure, timing meals strategically, and maintaining proper electrolyte balance. He encourages listeners to treat their health like they would their car, prioritizing regular care and attention to ensure a longer, more energized life.

                                  https://6packceo.com https://www.instagram.com/maurostaraofficial/
                                  Show Notes
                                  • Watch Full Video Episode
                                  • Introduction to Health and Longevity (00:00:00)
                                  • Misconceptions about Well-being (00:02:41)
                                  • Identifying Health Challenges (00:04:14)
                                  • Understanding Brain Fog (00:05:14)
                                  • The Role of Diagnostics (00:10:01)
                                  • Sleep Mastery and Longevity (00:12:14)
                                  • Understanding Sleep and REM (00:19:40)
                                  • Sunlight and Circadian Rhythm (00:21:26)
                                  • Light Exposure and Screen Time (00:23:19)
                                  • Napping Benefits (00:25:10)
                                  • Eating Before Bed (00:26:54)
                                  • Salt and Fluid Retention (00:28:32)
                                  • Nutrition for Energy (00:30:37)
                                  • Eating Order and Blood Sugar (00:33:30)
                                  • Carbohydrate Timing (00:33:51)
                                  • Breathing Techniques for Stress (00:36:53)
                                  • Decompression Strategies (00:38:01)
                                  • Creativity and Stress Management (00:40:22)
                                  • Exercise Types: Cardio vs. Resistance (00:42:44)
                                  • Resistance Training Benefits (00:44:16)
                                  • Personal Preferences in Working Out (00:48:17)
                                  
                                  Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>4d896f59-c2ac-4dfd-aa8a-97676db93adbTue, 22 Apr 2025 00:15:00 -050049:32falsefull10361036Marketing Calendar Mayhem - Don’t Wait for Business to Slow Down! - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                  Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                  If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                  Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                                  
                                  

                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                                  
                                  

                                  In this episode of "The Weekly Blitz," host Chris Cotton is joined by special guests Caroline Legrone and Kim Walker from Shop Marketing Pros to delve into the critical necessity of having a robust marketing plan for auto repair shops. The discussion centers around the pivotal role that a well-structured marketing strategy plays in the success and sustainability of these businesses.

                                  Chris, Caroline, and Kim explore the multifaceted aspects of marketing planning, emphasizing the importance of leveraging historical data to gain insights into the business's performance over time. By analyzing this data, shop owners can pinpoint slow periods and develop proactive marketing strategies that align with local events and seasonal trends, thereby optimizing their outreach efforts.

                                  Caroline Legrone underscores the significance of understanding past performance metrics, which can provide invaluable information for future planning. She explains how historical data can reveal patterns and trends that are crucial for making informed marketing decisions. This approach not only helps in identifying potential challenges but also in capitalizing on opportunities that may arise.

                                  Kim Walker, on the other hand, offers practical insights into the creation of a comprehensive marketing calendar. She shares her expertise on how to systematically plan marketing activities throughout the year, ensuring that the shop remains visible and engaged with the community. Kim's advice includes tips on scheduling promotions, aligning campaigns with local happenings, and maintaining a consistent presence across various marketing channels.

                                  Throughout the episode, the conversation is geared towards empowering shop owners to take control of their marketing efforts. By doing so, they can ensure sustained growth and foster stronger community engagement, even during traditionally slow periods. The episode serves as a call to action for auto repair shop owners to prioritize their marketing strategies, highlighting the long-term benefits of a well-executed plan.

                                  
                                  

                                  Introduction and Importance of Marketing (00:00:09)

                                  Chris Cotton introduces the episode and emphasizes the need for a marketing plan in auto repair businesses.

                                  Guest Introductions (00:01:11)

                                  Chris welcomes Caroline Legrone and Kim Walker from Shop Marketing Pros to the podcast.

                                  Discussion on Car Count Issues (00:01:48)

                                  Chris expresses concern over shop owners complaining about low car counts and the lack of planning.

                                  Identifying Seasonal Trends (00:02:32)

                                  Kim discusses common excuses for slow periods and the importance of recognizing seasonal trends.

                                  Understanding the Marketing Calendar (00:04:23)

                                  Caroline explains the significance of analyzing past performance to create an effective marketing calendar.

                                  Proactive Marketing Strategies (00:06:11)

                                  Kim shares insights on developing marketing plans based on historical data and identifying slow periods.

                                  Creative Marketing Solutions (00:07:25)

                                  Kim describes a unique marketing strategy developed around the local state fair to attract customers.

                                  Importance of Planning Ahead (00:09:27)

                                  Kim emphasizes the necessity of proactive planning rather than reacting to slow days.

                                  Timing for Event Promotions (00:12:30)

                                  Discussion on how far in advance to plan marketing strategies for events like the state fair.

                                  Community Calendar Considerations (00:14:09)

                                  Caroline advises checking community calendars to align marketing efforts with local events.

                                  Adjusting Marketing Budgets (00:16:19)

                                  Kim discusses the importance of reallocating marketing budgets based on seasonal trends.

                                  Applicability to Different Locations (00:16:27)

                                  Chris challenges the notion that marketing strategies are only relevant to local events, encouraging broader application.

                                  Yearly Planning for Marketing (00:17:09)

                                  Caroline stresses the importance of yearly planning for marketing strategies, even if starting late.

                                  Setting Holiday Schedules (00:18:49)

                                  Chris shares his approach to planning marketing around holiday closures as a starting point for the year.

                                  Here are the extracted timestamps and their corresponding titles from the podcast episode transcription segment:

                                  Importance of Planning (00:19:14)

                                  Chris emphasizes the need for shop owners to have a structured marketing plan.

                                  Blocking Time for Planning (00:19:40)

                                  Kim advises shop owners to set aside undistracted time in October for planning.

                                  Using a Big Calendar (00:20:17)

                                  Kim suggests using a large calendar to visualize important dates and events affecting marketing.

                                  Analyzing Performance Data (00:22:25)

                                  Kim discusses breaking down historical data to identify busy and slow times for better planning.

                                  Setting Realistic Goals (00:24:20)

                                  Caroline stresses the importance of setting achievable marketing goals based on past performance.

                                  Understanding Marketing Budgets (00:26:17)

                                  Kim explains how to determine an appropriate marketing budget based on desired growth.

                                  Plan with the Pros Conference (00:28:49)

                                  Caroline introduces the "Plan with the Pros" event aimed at helping shop owners create marketing plans.

                                  Event Success and Expansion (00:31:01)

                                  Kim shares the success of last year's event and plans for expanding this year's attendance.

                                  Facebook Group for Marketing Support (00:33:15)

                                  Caroline details the Auto Repair Marketing Mastermind group for shop owners to connect and share insights.

                                  Final Thoughts on Marketing (00:37:02)

                                  Caroline encourages shop owners to create marketing calendars and utilize available resources for success.

                                  Do It Scared (00:37:51)

                                  Encouragement to start marketing despite fears of making mistakes or not knowing how to begin.

                                  Getting Started (00:38:11)

                                  Emphasis on taking action; "done is better than perfect" and scheduling time away from the shop.

                                  Perspective on Fear (00:38:22)

                                  Discussion on the urgency of creating a marketing calendar to avoid business decline.

                                  Final Thoughts and Thanks (00:38:41)

                                  Closing remarks and encouragement to utilize marketing pros for effective growth strategies.

                                  Sponsorship Shout-Out (00:39:11)

                                  Promotion of Shop Marketing Pros as the recommended marketing partner for auto repair businesses.

                                  Closing Remarks (00:39:11)

                                  Encouragement to maintain a positive mindset and a farewell from Coach Chris Cotton.

                                  
                                  

                                  To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                  Don't forget to rate and review us!

                                  
                                  

                                  Connect with Chris:

                                  AutoFix-Auto Shop Coaching

                                  www.autoshopcoaching.com

                                  www.aftermarketradionetwork.com

                                  940-400-1008

                                  Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                  YouTube: https://bit.ly/3ClX0ae

                                  Email Chris: chris@autofixsos.com

                                  
                                  

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                  Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                  If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                  Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                                  
                                  

                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                                  
                                  

                                  In this episode of "The Weekly Blitz," host Chris Cotton is joined by special guests Caroline Legrone and Kim Walker from Shop Marketing Pros to delve into the critical necessity of having a robust marketing plan for auto repair shops. The discussion centers around the pivotal role that a well-structured marketing strategy plays in the success and sustainability of these businesses.

                                  Chris, Caroline, and Kim explore the multifaceted aspects of marketing planning, emphasizing the importance of leveraging historical data to gain insights into the business's performance over time. By analyzing this data, shop owners can pinpoint slow periods and develop proactive marketing strategies that align with local events and seasonal trends, thereby optimizing their outreach efforts.

                                  Caroline Legrone underscores the significance of understanding past performance metrics, which can provide invaluable information for future planning. She explains how historical data can reveal patterns and trends that are crucial for making informed marketing decisions. This approach not only helps in identifying potential challenges but also in capitalizing on opportunities that may arise.

                                  Kim Walker, on the other hand, offers practical insights into the creation of a comprehensive marketing calendar. She shares her expertise on how to systematically plan marketing activities throughout the year, ensuring that the shop remains visible and engaged with the community. Kim's advice includes tips on scheduling promotions, aligning campaigns with local happenings, and maintaining a consistent presence across various marketing channels.

                                  Throughout the episode, the conversation is geared towards empowering shop owners to take control of their marketing efforts. By doing so, they can ensure sustained growth and foster stronger community engagement, even during traditionally slow periods. The episode serves as a call to action for auto repair shop owners to prioritize their marketing strategies, highlighting the long-term benefits of a well-executed plan.

                                  
                                  

                                  Introduction and Importance of Marketing (00:00:09)

                                  Chris Cotton introduces the episode and emphasizes the need for a marketing plan in auto repair businesses.

                                  Guest Introductions (00:01:11)

                                  Chris welcomes Caroline Legrone and Kim Walker from Shop Marketing Pros to the podcast.

                                  Discussion on Car Count Issues (00:01:48)

                                  Chris expresses concern over shop owners complaining about low car counts and the lack of planning.

                                  Identifying Seasonal Trends (00:02:32)

                                  Kim discusses common excuses for slow periods and the importance of recognizing seasonal trends.

                                  Understanding the Marketing Calendar (00:04:23)

                                  Caroline explains the significance of analyzing past performance to create an effective marketing calendar.

                                  Proactive Marketing Strategies (00:06:11)

                                  Kim shares insights on developing marketing plans based on historical data and identifying slow periods.

                                  Creative Marketing Solutions (00:07:25)

                                  Kim describes a unique marketing strategy developed around the local state fair to attract customers.

                                  Importance of Planning Ahead (00:09:27)

                                  Kim emphasizes the necessity of proactive planning rather than reacting to slow days.

                                  Timing for Event Promotions (00:12:30)

                                  Discussion on how far in advance to plan marketing strategies for events like the state fair.

                                  Community Calendar Considerations (00:14:09)

                                  Caroline advises checking community calendars to align marketing efforts with local events.

                                  Adjusting Marketing Budgets (00:16:19)

                                  Kim discusses the importance of reallocating marketing budgets based on seasonal trends.

                                  Applicability to Different Locations (00:16:27)

                                  Chris challenges the notion that marketing strategies are only relevant to local events, encouraging broader application.

                                  Yearly Planning for Marketing (00:17:09)

                                  Caroline stresses the importance of yearly planning for marketing strategies, even if starting late.

                                  Setting Holiday Schedules (00:18:49)

                                  Chris shares his approach to planning marketing around holiday closures as a starting point for the year.

                                  Here are the extracted timestamps and their corresponding titles from the podcast episode transcription segment:

                                  Importance of Planning (00:19:14)

                                  Chris emphasizes the need for shop owners to have a structured marketing plan.

                                  Blocking Time for Planning (00:19:40)

                                  Kim advises shop owners to set aside undistracted time in October for planning.

                                  Using a Big Calendar (00:20:17)

                                  Kim suggests using a large calendar to visualize important dates and events affecting marketing.

                                  Analyzing Performance Data (00:22:25)

                                  Kim discusses breaking down historical data to identify busy and slow times for better planning.

                                  Setting Realistic Goals (00:24:20)

                                  Caroline stresses the importance of setting achievable marketing goals based on past performance.

                                  Understanding Marketing Budgets (00:26:17)

                                  Kim explains how to determine an appropriate marketing budget based on desired growth.

                                  Plan with the Pros Conference (00:28:49)

                                  Caroline introduces the "Plan with the Pros" event aimed at helping shop owners create marketing plans.

                                  Event Success and Expansion (00:31:01)

                                  Kim shares the success of last year's event and plans for expanding this year's attendance.

                                  Facebook Group for Marketing Support (00:33:15)

                                  Caroline details the Auto Repair Marketing Mastermind group for shop owners to connect and share insights.

                                  Final Thoughts on Marketing (00:37:02)

                                  Caroline encourages shop owners to create marketing calendars and utilize available resources for success.

                                  Do It Scared (00:37:51)

                                  Encouragement to start marketing despite fears of making mistakes or not knowing how to begin.

                                  Getting Started (00:38:11)

                                  Emphasis on taking action; "done is better than perfect" and scheduling time away from the shop.

                                  Perspective on Fear (00:38:22)

                                  Discussion on the urgency of creating a marketing calendar to avoid business decline.

                                  Final Thoughts and Thanks (00:38:41)

                                  Closing remarks and encouragement to utilize marketing pros for effective growth strategies.

                                  Sponsorship Shout-Out (00:39:11)

                                  Promotion of Shop Marketing Pros as the recommended marketing partner for auto repair businesses.

                                  Closing Remarks (00:39:11)

                                  Encouragement to maintain a positive mindset and a farewell from Coach Chris Cotton.

                                  
                                  

                                  To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                  Don't forget to rate and review us!

                                  
                                  

                                  Connect with Chris:

                                  AutoFix-Auto Shop Coaching

                                  www.autoshopcoaching.com

                                  www.aftermarketradionetwork.com

                                  940-400-1008

                                  Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                  YouTube: https://bit.ly/3ClX0ae

                                  Email Chris: chris@autofixsos.com

                                  
                                  

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                  ]]>2df6dfaa-7ada-403f-adcd-fdc603fd3523Mon, 21 Apr 2025 00:15:00 -050036:02falsebonusDevice Discipline: The War Against Notifications [E039] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                  Watch Full Video Episode

                                  Todays Show Post -  Our notes today will be in a different format, written by our host.

                                  Welcome to another episode of Speak Up - Effective communication.

                                  Your place for focusing on elevating our communication skills in the auto repair industry - I’m your host Craig O’Neill….

                                  I want you to ask yourself a question today - each time you receive a notification on one of your devices:

                                  Do I need this?

                                  Do I need to do something about this RIGHT NOW?

                                  This has been my question for any number of the alerts that pop onto my screens on a daily basis. - - As I’ve been at war with distractions in my life.  Loyal listeners have become familiar with my growing concern on the topic and I feel that I’ve begun to find some more balance slowly as of late and will share whats working for me.

                                  Of note - I’ve been reading a book titled, “Stolen Focus - Why you can’t pay attention and how to think deeply again” by Johann Hari.

                                  This read was a referral from Carm Capriotto - and it’s worth your attention.

                                  In our episode today, I have some thoughts on the topic of notifications - and hope to get you thinking differently on what YOU are allowing devices to compromise YOUR focus!

                                  Our Word of the Day:

                                  Frenetic: fre·net·ic

                                  adjective

                                  • fast and energetic in a rather wild and uncontrolled way.
                                  
                                  

                                  Listen to this excerpt from the book, Stolen Focus - the author, Johann Hari, writes about a conversation with a friend who was getting notifications for things he didn’t want… and I’ll quote:

                                  “... All this frenetic digital interruption is “pulling our attention away from our thoughts,” and I think we’re almost in this constant stimulus-driven, stimulus bound environment, moving from one distraction to the next.”  If you don’t remove yourself from that, it will "suppress whatever train of thought you had.” 

                                  That is a quote from Stolen Focus - Why you can’t pay attention and how to think deeply again.”

                                  The consequences of distractions are real - not just from tasks - but from our creative thoughts and even healthy mindwandering.

                                  Hari mentions in his book that “a distraction such as looking at an image from a friend pulls the average person away for up to 20 mins!  Not just one! 

                                  And if you look around, you’ll recognize that the distractions are EVERYwhere - and we now have this habitual tendency to scan for them, in our own pockets, and on our own wrists! 

                                  Look around you now - how many people do you see distracted by devices?

                                  Before you blame yourself or feel bad about this - let me state - our technological world has been engineered this way in a deliberate attempt to get more engagement from us. 

                                  I will say - while I, like all modern humans, struggle with distractions, I have come to develop a few VERY simple and reasonable disciplines regarding notifications.

                                  I feel sometimes a little old-fashioned on this… but as I discussed recently in episode 35 with Darren Mclea, I feel like I came of age with technology enough to appreciate a slower pace of information than what has been engineered around us now.

                                  Here we go.  My thoughts for LESS distractions - and being MORE present (be it with your own thoughts - or for the people you are with)

                                  1.)  Silence your device - I don’t care what tech eco-system you favor - noisy notifications are not just a distraction for you - they are distracting for others.  

                                  2.)  Don’t keep your devices in your pocket at home or work.  

                                  3.)  Disable notifications from all non-essential applications - (or uninstall all non essential applications)

                                  4.)  No social media notifications.  This doesn’t mean no social media (but more on that another time).  You can check it as you want when you want.  

                                  5.)  Silence that group chat thread…   you know the one.  Texting and group texting… really does function like social media.  Check at intervals.

                                  6.)   Smart Watches.  Don’t.  This is my opinion but it’s a strong one.  I think one of three things when I see you look at a smart watch while in conversation: 1.)  You have no time for this.  2.)  You have something more important to do.  Or 3.)  This interaction is causing a blood pressure spike.

                                  7.)  Organize your emails - filter or unsubscribe from ALL non essential emails.

                                  8.)  Email Away Messages are OK!  (There are conflicting schools of thought on this.)

                                  9.)  Set Expectations for availability with colleagues and loved ones.

                                  10.)  Replace the activity with something else - just turning off things on one device will often lead elsewhere.

                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                  Contact Information

                                  • Email Craig O'Neill: speakup@craigoneill.net
                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                  Watch Full Video Episode

                                  Todays Show Post -  Our notes today will be in a different format, written by our host.

                                  Welcome to another episode of Speak Up - Effective communication.

                                  Your place for focusing on elevating our communication skills in the auto repair industry - I’m your host Craig O’Neill….

                                  I want you to ask yourself a question today - each time you receive a notification on one of your devices:

                                  Do I need this?

                                  Do I need to do something about this RIGHT NOW?

                                  This has been my question for any number of the alerts that pop onto my screens on a daily basis. - - As I’ve been at war with distractions in my life.  Loyal listeners have become familiar with my growing concern on the topic and I feel that I’ve begun to find some more balance slowly as of late and will share whats working for me.

                                  Of note - I’ve been reading a book titled, “Stolen Focus - Why you can’t pay attention and how to think deeply again” by Johann Hari.

                                  This read was a referral from Carm Capriotto - and it’s worth your attention.

                                  In our episode today, I have some thoughts on the topic of notifications - and hope to get you thinking differently on what YOU are allowing devices to compromise YOUR focus!

                                  Our Word of the Day:

                                  Frenetic: fre·net·ic

                                  adjective

                                  • fast and energetic in a rather wild and uncontrolled way.
                                  
                                  

                                  Listen to this excerpt from the book, Stolen Focus - the author, Johann Hari, writes about a conversation with a friend who was getting notifications for things he didn’t want… and I’ll quote:

                                  “... All this frenetic digital interruption is “pulling our attention away from our thoughts,” and I think we’re almost in this constant stimulus-driven, stimulus bound environment, moving from one distraction to the next.”  If you don’t remove yourself from that, it will "suppress whatever train of thought you had.” 

                                  That is a quote from Stolen Focus - Why you can’t pay attention and how to think deeply again.”

                                  The consequences of distractions are real - not just from tasks - but from our creative thoughts and even healthy mindwandering.

                                  Hari mentions in his book that “a distraction such as looking at an image from a friend pulls the average person away for up to 20 mins!  Not just one! 

                                  And if you look around, you’ll recognize that the distractions are EVERYwhere - and we now have this habitual tendency to scan for them, in our own pockets, and on our own wrists! 

                                  Look around you now - how many people do you see distracted by devices?

                                  Before you blame yourself or feel bad about this - let me state - our technological world has been engineered this way in a deliberate attempt to get more engagement from us. 

                                  I will say - while I, like all modern humans, struggle with distractions, I have come to develop a few VERY simple and reasonable disciplines regarding notifications.

                                  I feel sometimes a little old-fashioned on this… but as I discussed recently in episode 35 with Darren Mclea, I feel like I came of age with technology enough to appreciate a slower pace of information than what has been engineered around us now.

                                  Here we go.  My thoughts for LESS distractions - and being MORE present (be it with your own thoughts - or for the people you are with)

                                  1.)  Silence your device - I don’t care what tech eco-system you favor - noisy notifications are not just a distraction for you - they are distracting for others.  

                                  2.)  Don’t keep your devices in your pocket at home or work.  

                                  3.)  Disable notifications from all non-essential applications - (or uninstall all non essential applications)

                                  4.)  No social media notifications.  This doesn’t mean no social media (but more on that another time).  You can check it as you want when you want.  

                                  5.)  Silence that group chat thread…   you know the one.  Texting and group texting… really does function like social media.  Check at intervals.

                                  6.)   Smart Watches.  Don’t.  This is my opinion but it’s a strong one.  I think one of three things when I see you look at a smart watch while in conversation: 1.)  You have no time for this.  2.)  You have something more important to do.  Or 3.)  This interaction is causing a blood pressure spike.

                                  7.)  Organize your emails - filter or unsubscribe from ALL non essential emails.

                                  8.)  Email Away Messages are OK!  (There are conflicting schools of thought on this.)

                                  9.)  Set Expectations for availability with colleagues and loved ones.

                                  10.)  Replace the activity with something else - just turning off things on one device will often lead elsewhere.

                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                  Contact Information

                                  • Email Craig O'Neill: speakup@craigoneill.net
                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  ]]>cf1f3d00-511e-4732-98b4-f745fb809209Mon, 21 Apr 2025 00:15:00 -050031:18falsebonusSpeak, Stretch, Repeat: The Communication Growth Loop [THA 429]Thanks to our Partners, NAPA TRACS, and Today's Class

                                  Recorded at Vision Hi-Tech Training & Expo 2025, two attendees of a communications class, led by Chris Cloutier and Craig O'Neill, were chosen as the top speakers during a Toastmasters style mock run-through. Their heartfelt and authentic stories resonated so strongly with the audience that they were invited to share their experiences on the podcast.

                                  What began as a simple role-play exercise turned into a powerful conversation about the role of communication and relationship building in the automotive shop industry. Our guests reflect on the value of active listening, vulnerability, storytelling, and how these traits fuel strong leadership and team culture in repair shops.

                                  This episode is a reminder that sometimes the most meaningful moments are unplanned, and communication is at the heart of every successful business.

                                  Corey Evaldi, Olmstead Auto Care, Olmstead Falls, OH. Listen to Corey’s Episodes HERE.

                                  Allen Garcia, A+ Auto & Diesel, Syracuse, KS

                                  Show Notes:

                                  • Watch Full Video Episode
                                  • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                  • Guest Introductions (00:00:00)
                                  • Toastmasters Roleplay Overview (00:01:37)
                                  • Importance of Communication (00:03:00)
                                  • Corey's Speech Experience (00:03:57)
                                  • Alan's Leadership by Example (00:05:03)
                                  • Value of Communication (00:07:30)
                                  • Vulnerability in Communication (00:08:08)
                                  • Corey's Emotional Connection (00:15:01)
                                  • Building Relationships (00:17:35)
                                  • The Value of Training (00:19:12)
                                  • Energy and Growth (00:22:04)
                                  • Comfort Zone and Growth (00:24:03)
                                  • Toastmasters Experience (00:25:45)
                                  • The Importance of Storytelling (00:27:14)
                                  
                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                  • 
                                  • 
                                  • 
                                  • 
                                  
                                  ]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                                  Recorded at Vision Hi-Tech Training & Expo 2025, two attendees of a communications class, led by Chris Cloutier and Craig O'Neill, were chosen as the top speakers during a Toastmasters style mock run-through. Their heartfelt and authentic stories resonated so strongly with the audience that they were invited to share their experiences on the podcast.

                                  What began as a simple role-play exercise turned into a powerful conversation about the role of communication and relationship building in the automotive shop industry. Our guests reflect on the value of active listening, vulnerability, storytelling, and how these traits fuel strong leadership and team culture in repair shops.

                                  This episode is a reminder that sometimes the most meaningful moments are unplanned, and communication is at the heart of every successful business.

                                  Corey Evaldi, Olmstead Auto Care, Olmstead Falls, OH. Listen to Corey’s Episodes HERE.

                                  Allen Garcia, A+ Auto & Diesel, Syracuse, KS

                                  Show Notes:

                                  • Watch Full Video Episode
                                  • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                  • Guest Introductions (00:00:00)
                                  • Toastmasters Roleplay Overview (00:01:37)
                                  • Importance of Communication (00:03:00)
                                  • Corey's Speech Experience (00:03:57)
                                  • Alan's Leadership by Example (00:05:03)
                                  • Value of Communication (00:07:30)
                                  • Vulnerability in Communication (00:08:08)
                                  • Corey's Emotional Connection (00:15:01)
                                  • Building Relationships (00:17:35)
                                  • The Value of Training (00:19:12)
                                  • Energy and Growth (00:22:04)
                                  • Comfort Zone and Growth (00:24:03)
                                  • Toastmasters Experience (00:25:45)
                                  • The Importance of Storytelling (00:27:14)
                                  
                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                  • 
                                  • 
                                  • 
                                  • 
                                  
                                  ]]>4ebd7a93-c526-47ce-bb69-0ba5cf7349caFri, 18 Apr 2025 14:00:00 -050029:14falsefull429429Tariffs: Higher Prices, Higher Profits? [166] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                  Tariffs might sound like a foreign concept—until they hit home. In this episode of Business by the Numbers, Hunt breaks down the real-world impact tariffs can have on your auto repair shop, using a powerful shop-vs-shop analogy to explain rising costs, disappearing jobs, and economic ripple effects. Whether you're in the weeds of part pricing or just trying to make sense of the news, this episode gives you the context you need.

                                  Here’s what you’ll learn in this episode:

                                  • Why tariffs are making headlines—and how they could impact part costs in your shop
                                  • What the “free market” really looks like when safety and environmental regulations aren’t equal
                                  • The economic chain reaction that can crush local businesses and communities
                                  • How tariffs influence pricing, profits, and technician availability in the long term
                                  • A breakdown of how the U.S. tax system evolved from tariffs to income taxes—and why that matters now
                                  
                                  

                                  Thanks to our partner, NAPA TRACS

                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                  Thanks to our partner, Promotive

                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                  Visit us Online: www.paarmelis.com

                                  Email Hunt: podcast@paarmelis.com

                                  Text Paar Melis @ 301-307-5413

                                  Download a Copy of My Books Here:

                                  • Wrenches to Write-Offs
                                  • Your Perfect Shop 
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                  ]]>Thanks to our partners, NAPA TRACS and Promotive

                                  Tariffs might sound like a foreign concept—until they hit home. In this episode of Business by the Numbers, Hunt breaks down the real-world impact tariffs can have on your auto repair shop, using a powerful shop-vs-shop analogy to explain rising costs, disappearing jobs, and economic ripple effects. Whether you're in the weeds of part pricing or just trying to make sense of the news, this episode gives you the context you need.

                                  Here’s what you’ll learn in this episode:

                                  • Why tariffs are making headlines—and how they could impact part costs in your shop
                                  • What the “free market” really looks like when safety and environmental regulations aren’t equal
                                  • The economic chain reaction that can crush local businesses and communities
                                  • How tariffs influence pricing, profits, and technician availability in the long term
                                  • A breakdown of how the U.S. tax system evolved from tariffs to income taxes—and why that matters now
                                  
                                  

                                  Thanks to our partner, NAPA TRACS

                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                  Thanks to our partner, Promotive

                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                  Visit us Online: www.paarmelis.com

                                  Email Hunt: podcast@paarmelis.com

                                  Text Paar Melis @ 301-307-5413

                                  Download a Copy of My Books Here:

                                  • Wrenches to Write-Offs
                                  • Your Perfect Shop 
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                  ]]>009014ca-bcf2-4175-970c-01931247d49aThu, 17 Apr 2025 00:15:00 -050030:24falsebonusJohn Thornton Part 2 [E182] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                  Contact Information

                                  • Email Matt: mattfanslowpodcast@gmail.com
                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  ]]>Thanks to our Partner, NAPA Autotech

                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                  Contact Information

                                  • Email Matt: mattfanslowpodcast@gmail.com
                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  ]]>654680d1-9663-4753-adba-6457e1163f37Wed, 16 Apr 2025 00:15:00 -050051:17falsebonusA Genius Move - Playing Games With Your Community [E148] - The Auto Repair Marketing PodcastWant to create marketing that actually excites your customers and keeps them coming back for more? In this episode, host Brian Walker and co-host Kim Walker sit down with Robert Morton from Panhandle Eurotech to uncover how a simple treasure hunt turned into a marketing powerhouse, boosting website traffic, improving SEO rankings, and creating a stronger connection with their community.

                                  Robert shares how his shop designed a treasure hunt that got people actively searching for clues, engaging with their website, and following their business more closely than ever before. From increasing customer interaction to enhancing their shop’s online visibility, this strategy has proven to be a game-changer.

                                  You'll hear wild stories from past treasure hunts, how people got hooked, and why this strategy keeps working time and time again. Plus, we dive into the impact of gamification, creative ways to engage your audience, and how to build a marketing strategy that actually works for your shop.

                                  Don't miss this episode, tune in now and start thinking outside the box with your marketing! 🚀

                                  Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                  Network of shops are trusted by millions of customers each month. Learn more at

                                  RepairPal.com/shops.

                                  Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                  Panhandle Eurotech

                                  Show Notes with Timestamps

                                  How To Get In Touch

                                  Join The Auto Repair Marketing Mastermind Group on Facebook

                                  Meet The Pros

                                  Follow SMP on Facebook

                                  Follow SMP on Instagram

                                  Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                  Email Us Podcast Questions or Topics 

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>Want to create marketing that actually excites your customers and keeps them coming back for more? In this episode, host Brian Walker and co-host Kim Walker sit down with Robert Morton from Panhandle Eurotech to uncover how a simple treasure hunt turned into a marketing powerhouse, boosting website traffic, improving SEO rankings, and creating a stronger connection with their community.

                                  Robert shares how his shop designed a treasure hunt that got people actively searching for clues, engaging with their website, and following their business more closely than ever before. From increasing customer interaction to enhancing their shop’s online visibility, this strategy has proven to be a game-changer.

                                  You'll hear wild stories from past treasure hunts, how people got hooked, and why this strategy keeps working time and time again. Plus, we dive into the impact of gamification, creative ways to engage your audience, and how to build a marketing strategy that actually works for your shop.

                                  Don't miss this episode, tune in now and start thinking outside the box with your marketing! 🚀

                                  Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                  Network of shops are trusted by millions of customers each month. Learn more at

                                  RepairPal.com/shops.

                                  Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                  Panhandle Eurotech

                                  Show Notes with Timestamps

                                  How To Get In Touch

                                  Join The Auto Repair Marketing Mastermind Group on Facebook

                                  Meet The Pros

                                  Follow SMP on Facebook

                                  Follow SMP on Instagram

                                  Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                  Email Us Podcast Questions or Topics 

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>e088e3a2-769f-47f9-b999-8c8600387787Wed, 16 Apr 2025 00:15:00 -050025:16falsebonusBeyond Kumbaya: 3 Steps to Real Employee Buy-In [RR 1035]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

                                  Recorded at the 2025 Institute Summit, workplace culture expert Dr. Jessica Kriegel discusses her data-driven framework for boosting business performance through clarity, alignment, and accountability, anchored by her "Results Pyramid," which highlights how beliefs and experiences shape outcomes.

                                  The discussion unpacks what truly defines organizational culture, the power of storytelling to inspire change, and challenges common generational stereotypes in the workplace, advocating instead for a focus on individual motivations and behaviors. Dr. Jessica Kriegel, Chief Strategy Officer of Workforce and Labor for Culture Partners
                                  Dr. Jessica Kriegel is driven by data and defined by results.  She transforms corporate culture for success.  As seen on CNBC, MSNBC, CNN, NBC, FOX Business, New York Times, Wall Street Journal, Forbes, and more,  Jessica is a household name for all workplace, labor, leadership, women in the workplace, and job markets. Her renowned “Culture Equation” was acquired by Culture Partners in 2021, where she is currently Chief Strategy Officer of Workforce and Labor. https://www.jessicakriegel.com/
                                  Show Notes
                                  • Watch Full Video Episode
                                  • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                  • Overview of Dr. Jessica Kriegel (00:00:00)
                                  • Three-Step Change Equation (00:02:47)
                                  • Accountability in Business (00:03:31)
                                  • Results Pyramid Explanation (00:04:11)
                                  • Beliefs and Experiences (00:05:09)
                                  • Defining Workplace Culture (00:06:50)
                                  • Hospital Story for Illustration (00:12:02)
                                  • Transformative Change Through Storytelling (00:14:09)
                                  • Culture of Caring (00:15:09)
                                  • Storytelling in Meetings (00:15:58)
                                  • Generational Dynamics (00:17:51)
                                  • Technology Adoption Across Generations (00:20:37)
                                  • Connecting with Dr. Kriegel (00:22:23)
                                  
                                  Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

                                  Recorded at the 2025 Institute Summit, workplace culture expert Dr. Jessica Kriegel discusses her data-driven framework for boosting business performance through clarity, alignment, and accountability, anchored by her "Results Pyramid," which highlights how beliefs and experiences shape outcomes.

                                  The discussion unpacks what truly defines organizational culture, the power of storytelling to inspire change, and challenges common generational stereotypes in the workplace, advocating instead for a focus on individual motivations and behaviors. Dr. Jessica Kriegel, Chief Strategy Officer of Workforce and Labor for Culture Partners
                                  Dr. Jessica Kriegel is driven by data and defined by results.  She transforms corporate culture for success.  As seen on CNBC, MSNBC, CNN, NBC, FOX Business, New York Times, Wall Street Journal, Forbes, and more,  Jessica is a household name for all workplace, labor, leadership, women in the workplace, and job markets. Her renowned “Culture Equation” was acquired by Culture Partners in 2021, where she is currently Chief Strategy Officer of Workforce and Labor. https://www.jessicakriegel.com/
                                  Show Notes
                                  • Watch Full Video Episode
                                  • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                  • Overview of Dr. Jessica Kriegel (00:00:00)
                                  • Three-Step Change Equation (00:02:47)
                                  • Accountability in Business (00:03:31)
                                  • Results Pyramid Explanation (00:04:11)
                                  • Beliefs and Experiences (00:05:09)
                                  • Defining Workplace Culture (00:06:50)
                                  • Hospital Story for Illustration (00:12:02)
                                  • Transformative Change Through Storytelling (00:14:09)
                                  • Culture of Caring (00:15:09)
                                  • Storytelling in Meetings (00:15:58)
                                  • Generational Dynamics (00:17:51)
                                  • Technology Adoption Across Generations (00:20:37)
                                  • Connecting with Dr. Kriegel (00:22:23)
                                  
                                  Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>042648f7-38bc-4804-8569-f98c4373cb4eTue, 15 Apr 2025 00:15:00 -050023:22falsefull10351035Are You Ready to Sell Your Auto Repair Shop? with Jim Parker from The Auto Repair Boss [E208] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                  Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                  If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                  SHOW NOTES

                                  Connect with Chris: chris autofixsos.com

                                   Phone: 940.400.1008

                                   www.autoshopcoaching.com

                                   Facebook: https://www.facebook.com/ 

                                  AutoFixAutoShopCo

                                   Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                                  www.autoshopcoaching.com 

                                  Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                  Youtube: https://bit.ly/3ClX0ae

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                  Don't forget to rate and review us!

                                  Connect with Chris:

                                  AutoFix-Auto Shop Coaching

                                  www.autoshopcoaching.com

                                  www.aftermarketradionetwork.com

                                  #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                  ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                  Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                  If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                  SHOW NOTES

                                  Connect with Chris: chris autofixsos.com

                                   Phone: 940.400.1008

                                   www.autoshopcoaching.com

                                   Facebook: https://www.facebook.com/ 

                                  AutoFixAutoShopCo

                                   Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                                  www.autoshopcoaching.com 

                                  Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                  Youtube: https://bit.ly/3ClX0ae

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                  Don't forget to rate and review us!

                                  Connect with Chris:

                                  AutoFix-Auto Shop Coaching

                                  www.autoshopcoaching.com

                                  www.aftermarketradionetwork.com

                                  #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                  ]]>5734c131-6452-4417-9076-af229761ceacMon, 14 Apr 2025 00:15:00 -050033:44falsebonusProving Everyone Wrong - Drew Van Der Weide Speaks Up! [E038] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                  Watch Full Video Episode

                                  One of the greatest joys for our team at ARN and this show is to welcome listeners of “Speak Up” to join us and SPEAK UP as a guest along with our host, Craig O’Neill!

                                  Today’s guest is Drew Van Der Wiede.

                                  A Service Manager from Mahomet Car Connection in Mahomet, IL - Drew recently attended VISION 2025 for his 3rd time!

                                  Drew was also one of the brave attendees who took the stage in the course titled:  SPEAK UP - Effective Communication!  (Fun Fact - The course title, inspired in co-operation with Chris Cloutier, pre-dated this podcast!)

                                  Working through his nerves, Drew gave his first ever speech to a room of 80 people. His speech stood out because he shared a story about personal triumph over adversity after being told by doctors, due to a condition, that his left arm would never be useful.  Yet, Drew functioned for years as a heavy-repair specialist prior to his current role as a Service manager.

                                  In this episode Drew describes what it was like at VISION this year, and how his participation on stage in the Speak Up course set the stage for his time at VISION. 

                                  As a first time speaker - we get to hear about his perspective of the audience - things he wished he remembered to say - and here in our conversation we created an opportunity to share a point from his speech which made his title even more memorable, as it punctuates the primary mission for this show; improving the image of our industry by becoming better communicators.

                                  Todays Word of the Day:

                                  gumption: noun

                                  • shrewd or spirited initiative and resourcefulness.
                                  • "Drew had the gumption to fund his own trip to VISION!"
                                  
                                  

                                  Book Recommendation mentioned in this episode:

                                  Millers Bolt by Thomas Stirr

                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                  Contact Information

                                  • Email Craig O'Neill: speakup@craigoneill.net
                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                  Watch Full Video Episode

                                  One of the greatest joys for our team at ARN and this show is to welcome listeners of “Speak Up” to join us and SPEAK UP as a guest along with our host, Craig O’Neill!

                                  Today’s guest is Drew Van Der Wiede.

                                  A Service Manager from Mahomet Car Connection in Mahomet, IL - Drew recently attended VISION 2025 for his 3rd time!

                                  Drew was also one of the brave attendees who took the stage in the course titled:  SPEAK UP - Effective Communication!  (Fun Fact - The course title, inspired in co-operation with Chris Cloutier, pre-dated this podcast!)

                                  Working through his nerves, Drew gave his first ever speech to a room of 80 people. His speech stood out because he shared a story about personal triumph over adversity after being told by doctors, due to a condition, that his left arm would never be useful.  Yet, Drew functioned for years as a heavy-repair specialist prior to his current role as a Service manager.

                                  In this episode Drew describes what it was like at VISION this year, and how his participation on stage in the Speak Up course set the stage for his time at VISION. 

                                  As a first time speaker - we get to hear about his perspective of the audience - things he wished he remembered to say - and here in our conversation we created an opportunity to share a point from his speech which made his title even more memorable, as it punctuates the primary mission for this show; improving the image of our industry by becoming better communicators.

                                  Todays Word of the Day:

                                  gumption: noun

                                  • shrewd or spirited initiative and resourcefulness.
                                  • "Drew had the gumption to fund his own trip to VISION!"
                                  
                                  

                                  Book Recommendation mentioned in this episode:

                                  Millers Bolt by Thomas Stirr

                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                  Contact Information

                                  • Email Craig O'Neill: speakup@craigoneill.net
                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  ]]>f5c72b32-1851-4a6f-9e4e-64911a3ad547Mon, 14 Apr 2025 00:15:00 -050035:05falsebonusLabscope Essentials: From Ball Joints to Diagnostics [THA 428]Thanks to our Partners, NAPA TRACS, and Today's Class

                                  Tim Iezzi and Ira Waldman introduce their upcoming training class, "Labscope Essentials for the Ball Joint Guy," designed to build strong foundational skills in labscope diagnostics. Aimed at bridging the gap between hands-on mechanical work and advanced technology, the class offers practical, hands-on learning with ongoing support. Tim and Ira break down the curriculum, target audience, and the importance of real-world application to reinforce concepts. They also highlight the critical role of continuous education and why shop owner involvement is key to technician growth and long-term success.

                                  Tim Iezzi, Iezzi’s Auto Service, Reading, PA

                                  Ira Waldman, Mallue's Automotive, Manasquan, NJ

                                  • Watch Full Video Episode
                                  • TST Big Event 2025: https://www.tstseminars.org/
                                  • "Labscope Essentials for the Ball Joint Guy" 9:00 AM - 5:00 PM on May 3-4, 2025. $495 per person (includes food and refreshments) Event Address: MACS Training Facility- 225 S Broad St, Lansdale, PA 19446 (back of the building). Contact us at: (484) 509-1494 or expertechtraining@gmail.com
                                  • Guest Introductions (00:00:00)
                                  • Training Class Announcement (00:02:04)
                                  • Class Focus Discussion (00:03:16)
                                  • Investment in Training (00:05:07)
                                  • Hands-On Learning Approach (00:05:47)
                                  • Understanding Good vs. Bad Data (00:08:40)
                                  • Foundation of Skills (00:10:48)
                                  • Target Audience for the Class (00:12:01)
                                  • Electricity Basics Requirement (00:12:14)
                                  • Limitless Potential of Labscopes (00:13:10)
                                  • Remote Refresher Training (00:14:00)
                                  • Career Pathing and Continuous Education (00:15:16)
                                  • Testing Techniques for Diagnostics (00:16:32)
                                  • Supporting Students Post-Class (00:17:12)
                                  • Creating a Comfortable Learning Environment (00:20:10)
                                  • Assessments in Training (00:22:18)
                                  • Hands-On Labs as Assessment (00:24:30)
                                  • Accountability in Learning (00:26:22)
                                  • Engaging Shop Owners in Training (00:27:46)
                                  • Incentives for Technicians (00:27:58)
                                  • Upcoming Training Classes (00:28:31)
                                  
                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                  • 
                                  • 
                                  • 
                                  • 
                                  
                                  ]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                                  Tim Iezzi and Ira Waldman introduce their upcoming training class, "Labscope Essentials for the Ball Joint Guy," designed to build strong foundational skills in labscope diagnostics. Aimed at bridging the gap between hands-on mechanical work and advanced technology, the class offers practical, hands-on learning with ongoing support. Tim and Ira break down the curriculum, target audience, and the importance of real-world application to reinforce concepts. They also highlight the critical role of continuous education and why shop owner involvement is key to technician growth and long-term success.

                                  Tim Iezzi, Iezzi’s Auto Service, Reading, PA

                                  Ira Waldman, Mallue's Automotive, Manasquan, NJ

                                  • Watch Full Video Episode
                                  • TST Big Event 2025: https://www.tstseminars.org/
                                  • "Labscope Essentials for the Ball Joint Guy" 9:00 AM - 5:00 PM on May 3-4, 2025. $495 per person (includes food and refreshments) Event Address: MACS Training Facility- 225 S Broad St, Lansdale, PA 19446 (back of the building). Contact us at: (484) 509-1494 or expertechtraining@gmail.com
                                  • Guest Introductions (00:00:00)
                                  • Training Class Announcement (00:02:04)
                                  • Class Focus Discussion (00:03:16)
                                  • Investment in Training (00:05:07)
                                  • Hands-On Learning Approach (00:05:47)
                                  • Understanding Good vs. Bad Data (00:08:40)
                                  • Foundation of Skills (00:10:48)
                                  • Target Audience for the Class (00:12:01)
                                  • Electricity Basics Requirement (00:12:14)
                                  • Limitless Potential of Labscopes (00:13:10)
                                  • Remote Refresher Training (00:14:00)
                                  • Career Pathing and Continuous Education (00:15:16)
                                  • Testing Techniques for Diagnostics (00:16:32)
                                  • Supporting Students Post-Class (00:17:12)
                                  • Creating a Comfortable Learning Environment (00:20:10)
                                  • Assessments in Training (00:22:18)
                                  • Hands-On Labs as Assessment (00:24:30)
                                  • Accountability in Learning (00:26:22)
                                  • Engaging Shop Owners in Training (00:27:46)
                                  • Incentives for Technicians (00:27:58)
                                  • Upcoming Training Classes (00:28:31)
                                  
                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                  • 
                                  • 
                                  • 
                                  • 
                                  
                                  ]]>72bf7700-ed0d-4673-81b3-f9091f9404ffFri, 11 Apr 2025 00:15:00 -050030:04falsefull428428Finding Lost Money with Alex Saladna - WickedFile [E165] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                  What if your auto repair shop is losing money every single day — and you don’t even know it? In this episode, Hunt sits down with Alex Saladna, CEO of Wicked File, to talk about the hidden financial leaks happening in shops just like yours and how AI is helping owners plug those holes fast. From missed parts and uncredited returns to unauthorized purchases, we dive deep into how real shop owners are using Wicked File to save thousands of dollars and hundreds of hours every month.

                                  Whether you're a single-location shop or managing multiple rooftops, this episode shows you why "doing it manually" might be costing you way more than you think.

                                  Alex Saladna, WickedFile

                                  In this Episode, you'll learn: 

                                  • How Alex's family-owned shop lost $180,000 in just 6 months — and what sparked the creation of Wicked File
                                  • The real financial leaks you're probably missing — and why statement reconciliation isn’t enough
                                  • Why even large, well-staffed shops fall behind on parts reconciliation
                                  • How AI-powered tools like Navigator help shop owners instantly spot problems and improve profitability
                                  • What one multi-shop owner did to increase net profit by 15% in just one month
                                  
                                  

                                  Thanks to our partners, NAPA TRACS and Promotive

                                  Thanks to our partner, NAPA TRACS

                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                  Thanks to our partner, Promotive

                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                  Visit us Online: www.paarmelis.com

                                  Email Hunt: podcast@paarmelis.com

                                  Text Paar Melis @ 301-307-5413

                                  Download a Copy of My Books Here:

                                  • Wrenches to Write-Offs
                                  • Your Perfect Shop 
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                  ]]>Thanks to our partners, NAPA TRACS and Promotive

                                  What if your auto repair shop is losing money every single day — and you don’t even know it? In this episode, Hunt sits down with Alex Saladna, CEO of Wicked File, to talk about the hidden financial leaks happening in shops just like yours and how AI is helping owners plug those holes fast. From missed parts and uncredited returns to unauthorized purchases, we dive deep into how real shop owners are using Wicked File to save thousands of dollars and hundreds of hours every month.

                                  Whether you're a single-location shop or managing multiple rooftops, this episode shows you why "doing it manually" might be costing you way more than you think.

                                  Alex Saladna, WickedFile

                                  In this Episode, you'll learn: 

                                  • How Alex's family-owned shop lost $180,000 in just 6 months — and what sparked the creation of Wicked File
                                  • The real financial leaks you're probably missing — and why statement reconciliation isn’t enough
                                  • Why even large, well-staffed shops fall behind on parts reconciliation
                                  • How AI-powered tools like Navigator help shop owners instantly spot problems and improve profitability
                                  • What one multi-shop owner did to increase net profit by 15% in just one month
                                  
                                  

                                  Thanks to our partners, NAPA TRACS and Promotive

                                  Thanks to our partner, NAPA TRACS

                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                  Thanks to our partner, Promotive

                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                  Visit us Online: www.paarmelis.com

                                  Email Hunt: podcast@paarmelis.com

                                  Text Paar Melis @ 301-307-5413

                                  Download a Copy of My Books Here:

                                  • Wrenches to Write-Offs
                                  • Your Perfect Shop 
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                  ]]>575fb6c8-6d77-49c2-a9d9-eccb2c3d617dThu, 10 Apr 2025 00:15:00 -050038:40falsebonusJohn Thornton Part 1 [E181] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Training

                                  Diagnosing the Aftermarket A to Z website

                                  Show Notes:

                                  Introduction & Sponsor Message

                                  • Sponsored by NAPA AutoTech Training – Helping shops turn general technicians into profitable team members.
                                  • Matt introduces John Thornton, a highly respected instructor and presenter in the automotive industry.
                                  
                                  

                                  Early Days & Mentorship

                                  • Matt and John reminisce about their first meeting in January 2020 at a training event in Minneapolis.
                                  • John’s early influence through his Underhood Service Magazine columns, which shaped Matt’s diagnostic approach.
                                  • Key articles that impacted Matt:
                                  • Trigger Modes (Auto vs. Normal/Lab)
                                  • In-Cylinder Pressure Testing (using a Fluke PV-350 transducer)
                                  • Current Probe Diagnostics (Fluke ADI-110S)
                                  
                                  

                                  Diagnostic Awakenings

                                  • John’s guidance helped Matt diagnose a shorting fuel injector on a 1987 Chrysler Conquest Turbo, leading to a deeper understanding of inductive kick.
                                  • Importance of post-repair testing to solidify learning.
                                  
                                  

                                  Documentation & Knowledge Sharing

                                  • John’s method of annotating wiring diagrams and keeping physical file cabinets for quick reference.
                                  • Transition from paper-based documentation to digital tools (e.g., PicoScope’s annotation features).
                                  
                                  

                                  Evolution of Service Information

                                  • From Chilton/Motor manuals to Mitchell on Demand (disc-based) to modern OEM online portals (Toyota, Chrysler, BMW).
                                  • The power of hyperlinked wiring diagrams and 3D connector views in OEM service info.
                                  
                                  

                                  Training & Public Speaking

                                  • John’s philosophy on preparation: Rehearsing presentations multiple times to ensure smooth delivery.
                                  • Handling technical difficulties (e.g., projector failures) by staying adaptable.
                                  • Encouraging techs to share knowledge through platforms like Vision Hi-Tech Training & Expo.
                                  
                                  

                                  Teaser for Part 2

                                  • Next episode dives deeper into CAN bus diagnostics, multiair systems, and more training insights.
                                  
                                  

                                  Key Takeaways:

                                  • Diagnostic growth comes from post-repair analysis and documentation.
                                  • Service information has evolved dramatically—OEM portals now offer unparalleled detail.
                                  • Effective training requires relentless preparation and adaptability.
                                  
                                  

                                  Listen to Part 2 next week for more insights!

                                  Thanks to our Partner, NAPA Autotech Training

                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                  Contact Information

                                  • Email Matt: mattfanslowpodcast@gmail.com
                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>Thanks to our Partner, NAPA Autotech Training

                                  Diagnosing the Aftermarket A to Z website

                                  Show Notes:

                                  Introduction & Sponsor Message

                                  • Sponsored by NAPA AutoTech Training – Helping shops turn general technicians into profitable team members.
                                  • Matt introduces John Thornton, a highly respected instructor and presenter in the automotive industry.
                                  
                                  

                                  Early Days & Mentorship

                                  • Matt and John reminisce about their first meeting in January 2020 at a training event in Minneapolis.
                                  • John’s early influence through his Underhood Service Magazine columns, which shaped Matt’s diagnostic approach.
                                  • Key articles that impacted Matt:
                                  • Trigger Modes (Auto vs. Normal/Lab)
                                  • In-Cylinder Pressure Testing (using a Fluke PV-350 transducer)
                                  • Current Probe Diagnostics (Fluke ADI-110S)
                                  
                                  

                                  Diagnostic Awakenings

                                  • John’s guidance helped Matt diagnose a shorting fuel injector on a 1987 Chrysler Conquest Turbo, leading to a deeper understanding of inductive kick.
                                  • Importance of post-repair testing to solidify learning.
                                  
                                  

                                  Documentation & Knowledge Sharing

                                  • John’s method of annotating wiring diagrams and keeping physical file cabinets for quick reference.
                                  • Transition from paper-based documentation to digital tools (e.g., PicoScope’s annotation features).
                                  
                                  

                                  Evolution of Service Information

                                  • From Chilton/Motor manuals to Mitchell on Demand (disc-based) to modern OEM online portals (Toyota, Chrysler, BMW).
                                  • The power of hyperlinked wiring diagrams and 3D connector views in OEM service info.
                                  
                                  

                                  Training & Public Speaking

                                  • John’s philosophy on preparation: Rehearsing presentations multiple times to ensure smooth delivery.
                                  • Handling technical difficulties (e.g., projector failures) by staying adaptable.
                                  • Encouraging techs to share knowledge through platforms like Vision Hi-Tech Training & Expo.
                                  
                                  

                                  Teaser for Part 2

                                  • Next episode dives deeper into CAN bus diagnostics, multiair systems, and more training insights.
                                  
                                  

                                  Key Takeaways:

                                  • Diagnostic growth comes from post-repair analysis and documentation.
                                  • Service information has evolved dramatically—OEM portals now offer unparalleled detail.
                                  • Effective training requires relentless preparation and adaptability.
                                  
                                  

                                  Listen to Part 2 next week for more insights!

                                  Thanks to our Partner, NAPA Autotech Training

                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                  Contact Information

                                  • Email Matt: mattfanslowpodcast@gmail.com
                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>8496799c-7e61-417a-b31e-37eda305d82cWed, 09 Apr 2025 00:15:00 -050053:50falsebonusWe're Gonna Beat This Horse To Death [E147] - The Auto Repair Marketing PodcastMarketing isn’t just an expense, it’s the key to growth. In this episode, host Brian Walker talks with Chris Cotton live from Vision about how strategic marketing has fueled massive revenue growth in his newly acquired shop.

                                  Chris shares why he’s dedicating a significant budget to Google Ads, SEO, and Facebook brand-building and how Local Service Ads (LSAs) are bringing in high-quality leads at a low cost. They discuss the role of smart marketing investments, Google rankings, and paid advertising in driving long-term success.

                                  If you want to know how much you should be spending on marketing and how to make every dollar work for you, tune in now and learn how to scale your shop with the right strategies! 

                                  Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you

                                  grow your auto business and you can learn more at RepairPal.com/shops.

                                  Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                  Weekly Blitz with Chris Cotton

                                  Google’s New Local Service Ads: What Auto Repair Shops Need to Know

                                  How To Get In Touch With the Guest

                                  Chris Cotton - Autofix auto shop coaching

                                  Linkedin

                                  Show Notes with Timestamps

                                  
                                  

                                  How To Get In Touch

                                  Join The Auto Repair Marketing Mastermind Group on Facebook

                                  Meet The Pros

                                  Follow SMP on Facebook

                                  Follow SMP on Instagram

                                  Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                  Email Us Podcast Questions or Topics 

                                  ]]>Marketing isn’t just an expense, it’s the key to growth. In this episode, host Brian Walker talks with Chris Cotton live from Vision about how strategic marketing has fueled massive revenue growth in his newly acquired shop.

                                  Chris shares why he’s dedicating a significant budget to Google Ads, SEO, and Facebook brand-building and how Local Service Ads (LSAs) are bringing in high-quality leads at a low cost. They discuss the role of smart marketing investments, Google rankings, and paid advertising in driving long-term success.

                                  If you want to know how much you should be spending on marketing and how to make every dollar work for you, tune in now and learn how to scale your shop with the right strategies! 

                                  Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you

                                  grow your auto business and you can learn more at RepairPal.com/shops.

                                  Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                  Weekly Blitz with Chris Cotton

                                  Google’s New Local Service Ads: What Auto Repair Shops Need to Know

                                  How To Get In Touch With the Guest

                                  Chris Cotton - Autofix auto shop coaching

                                  Linkedin

                                  Show Notes with Timestamps

                                  
                                  

                                  How To Get In Touch

                                  Join The Auto Repair Marketing Mastermind Group on Facebook

                                  Meet The Pros

                                  Follow SMP on Facebook

                                  Follow SMP on Instagram

                                  Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                  Email Us Podcast Questions or Topics 

                                  ]]>b7a1a942-a452-4f96-84ba-89a9cc947abdWed, 09 Apr 2025 00:15:00 -050038:43falsebonusLife Lessons From a Leader: Margaret Palango’s Battle and Blessings [RR 1034]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Margaret Palango, CEO of Autoshop Solutions, shares her unexpected diagnosis of acute myeloid leukemia (AML) in May 2023. In this powerful episode, she shares the emotional and physical hurdles she faced, the intensity of her treatment, and how she stayed grounded through it all with a positive mindset. Margaret highlights the critical role of a strong support system and how her team, resilience, and leadership helped her navigate one of life’s toughest battles. Her story is a moving testament to the strength of the human spirit. Don’t miss this inspiring conversation filled with motivation, hope, and meaningful life lessons. Margaret Palango, CEO Autoshop Solutions. Margaret's previous episodes HERE Show Notes
                                  • Watch Full Video Episode
                                  • Introduction and Celebration (00:00:00)
                                  • Margaret's Introduction (00:02:18)
                                  • Understanding AML (00:02:30)
                                  • The Importance of Positivity (00:06:18)
                                  • Treatment Navigation (00:07:32)
                                  • Listening to Your Body (00:08:18)
                                  • Advocating for Health (00:09:50)
                                  • Teamwork with Medical Staff (00:12:35)
                                  • Managing Side Effects (00:18:25)
                                  • Bone Marrow Transplant Journey (00:19:56)
                                  • Importance of Remission (00:20:50)
                                  • Mental Strength During Treatment (00:24:00)
                                  • Support and Positivity (00:28:34)
                                  • Team Dynamics and Leadership (00:30:08)
                                  • Planning for the Unexpected (00:36:20)
                                  • Lessons in Trust and Growth (00:37:00)
                                  • Support from the Team (00:40:12)
                                  
                                  Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Margaret Palango, CEO of Autoshop Solutions, shares her unexpected diagnosis of acute myeloid leukemia (AML) in May 2023. In this powerful episode, she shares the emotional and physical hurdles she faced, the intensity of her treatment, and how she stayed grounded through it all with a positive mindset. Margaret highlights the critical role of a strong support system and how her team, resilience, and leadership helped her navigate one of life’s toughest battles. Her story is a moving testament to the strength of the human spirit. Don’t miss this inspiring conversation filled with motivation, hope, and meaningful life lessons. Margaret Palango, CEO Autoshop Solutions. Margaret's previous episodes HERE Show Notes
                                  • Watch Full Video Episode
                                  • Introduction and Celebration (00:00:00)
                                  • Margaret's Introduction (00:02:18)
                                  • Understanding AML (00:02:30)
                                  • The Importance of Positivity (00:06:18)
                                  • Treatment Navigation (00:07:32)
                                  • Listening to Your Body (00:08:18)
                                  • Advocating for Health (00:09:50)
                                  • Teamwork with Medical Staff (00:12:35)
                                  • Managing Side Effects (00:18:25)
                                  • Bone Marrow Transplant Journey (00:19:56)
                                  • Importance of Remission (00:20:50)
                                  • Mental Strength During Treatment (00:24:00)
                                  • Support and Positivity (00:28:34)
                                  • Team Dynamics and Leadership (00:30:08)
                                  • Planning for the Unexpected (00:36:20)
                                  • Lessons in Trust and Growth (00:37:00)
                                  • Support from the Team (00:40:12)
                                  
                                  Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>c575d45c-6482-4e49-a550-37c0930c82a8Tue, 08 Apr 2025 00:15:00 -050041:10falsefull10341034The Monopoly Mindset: How to Think Big and Expand Your Auto Repair Business [E207] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                  Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                  If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                  SHOW NOTES

                                  Throughout the episode, Coach Chris covers a range of pivotal topics that are crucial for business growth and sustainability. He discusses the potential benefits of real estate investments, drawing parallels to the Monopoly board where acquiring properties can lead to increased revenue and long-term financial gains. Additionally, he explores the concept of financial diversification, encouraging shop owners to explore various avenues for generating income beyond their core services.

                                  A significant portion of the discussion is dedicated to the value of forming strategic partnerships and investing in employee development. Coach Chris emphasizes that nurturing relationships with other businesses and fostering a skilled workforce can lead to enhanced service offerings and a competitive edge in the market. He also highlights the critical role of cash flow management, advising shop owners on how to maintain a healthy financial status that supports both day-to-day operations and future growth initiatives.

                                  Strategic expansion is another key theme, with Coach Chris providing insights on how to scale operations thoughtfully and sustainably. By aligning expansion efforts with clearly defined business objectives, shop owners can achieve financial stability and set the stage for long-term success.

                                  Introduction and Overview (00:00:09)

                                  Coach Chris Cotton introduces the podcast and its focus on auto repair business strategies.

                                  Monopoly Metaphor (00:01:05)

                                  Chris uses Monopoly to illustrate strategic business management and growth opportunities for shop owners.

                                  Defining Your Business Size (00:02:03)

                                  Discussion on ambitions regarding the size of the business—local, regional, or national expansion goals.

                                  Opportunities for Growth (00:03:12)

                                  Encouragement to view business opportunities as "squares" on a Monopoly board, representing growth potential.

                                  Real Estate Investments (00:04:25)

                                  The benefits of owning property, including passive income and stability for the auto repair business.

                                  Diversification of Income Streams (00:05:28)

                                  Exploration of additional income sources like storage facilities and rental properties to enhance financial security.

                                  Financial Investments (00:06:41)

                                  Importance of stocks and retirement accounts for long-term financial growth and stability beyond the auto industry.

                                  Flexibility in Business Strategy (00:07:58)

                                  The need for adaptability in response to unexpected challenges and opportunities in the business landscape.

                                  Strategic Partnerships (00:08:41)

                                  Value of collaborations with suppliers and other businesses to create growth opportunities and enhance profitability.

                                  Employee Development (00:09:04)

                                  Investing in team training and development as a critical factor for business success and employee retention.

                                  Connect with Chris: chris autofixsos.com

                                   Phone: 940.400.1008

                                   www.autoshopcoaching.com

                                   Facebook: https://www.facebook.com/ 

                                  AutoFixAutoShopCo

                                   Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                                  www.autoshopcoaching.com 

                                  Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                  Youtube: https://bit.ly/3ClX0ae

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                  Don't forget to rate and review us!

                                  Connect with Chris:

                                  AutoFix-Auto Shop Coaching

                                  www.autoshopcoaching.com

                                  www.aftermarketradionetwork.com

                                  #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                  ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                  Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                  If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                  SHOW NOTES

                                  Throughout the episode, Coach Chris covers a range of pivotal topics that are crucial for business growth and sustainability. He discusses the potential benefits of real estate investments, drawing parallels to the Monopoly board where acquiring properties can lead to increased revenue and long-term financial gains. Additionally, he explores the concept of financial diversification, encouraging shop owners to explore various avenues for generating income beyond their core services.

                                  A significant portion of the discussion is dedicated to the value of forming strategic partnerships and investing in employee development. Coach Chris emphasizes that nurturing relationships with other businesses and fostering a skilled workforce can lead to enhanced service offerings and a competitive edge in the market. He also highlights the critical role of cash flow management, advising shop owners on how to maintain a healthy financial status that supports both day-to-day operations and future growth initiatives.

                                  Strategic expansion is another key theme, with Coach Chris providing insights on how to scale operations thoughtfully and sustainably. By aligning expansion efforts with clearly defined business objectives, shop owners can achieve financial stability and set the stage for long-term success.

                                  Introduction and Overview (00:00:09)

                                  Coach Chris Cotton introduces the podcast and its focus on auto repair business strategies.

                                  Monopoly Metaphor (00:01:05)

                                  Chris uses Monopoly to illustrate strategic business management and growth opportunities for shop owners.

                                  Defining Your Business Size (00:02:03)

                                  Discussion on ambitions regarding the size of the business—local, regional, or national expansion goals.

                                  Opportunities for Growth (00:03:12)

                                  Encouragement to view business opportunities as "squares" on a Monopoly board, representing growth potential.

                                  Real Estate Investments (00:04:25)

                                  The benefits of owning property, including passive income and stability for the auto repair business.

                                  Diversification of Income Streams (00:05:28)

                                  Exploration of additional income sources like storage facilities and rental properties to enhance financial security.

                                  Financial Investments (00:06:41)

                                  Importance of stocks and retirement accounts for long-term financial growth and stability beyond the auto industry.

                                  Flexibility in Business Strategy (00:07:58)

                                  The need for adaptability in response to unexpected challenges and opportunities in the business landscape.

                                  Strategic Partnerships (00:08:41)

                                  Value of collaborations with suppliers and other businesses to create growth opportunities and enhance profitability.

                                  Employee Development (00:09:04)

                                  Investing in team training and development as a critical factor for business success and employee retention.

                                  Connect with Chris: chris autofixsos.com

                                   Phone: 940.400.1008

                                   www.autoshopcoaching.com

                                   Facebook: https://www.facebook.com/ 

                                  AutoFixAutoShopCo

                                   Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                                  www.autoshopcoaching.com 

                                  Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                  Youtube: https://bit.ly/3ClX0ae

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                  Don't forget to rate and review us!

                                  Connect with Chris:

                                  AutoFix-Auto Shop Coaching

                                  www.autoshopcoaching.com

                                  www.aftermarketradionetwork.com

                                  #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                  ]]>371c9e8a-5169-46f2-8b9a-c9b15ed11734Mon, 07 Apr 2025 00:15:00 -050010:04falsebonusFamily Dynamics in the Auto Industry with Maryann Croce [037] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                  Watch Full Video Episode

                                  In our episode today:

                                  Craig is talking about family business dynamics with Maryann Croce - Fellow Toastmaster at Remarkable Results Toastmasters, fellow Transmission Repair professional, and industry friend who knows the good - but understands the struggle so often described when you combine business and family.

                                  Fittingly…

                                  Today’s Word of the Day is:

                                  Neoptism

                                  nep·o·tism

                                  noun

                                  • the practice among those with power or influence of favoring relatives, friends, or associates, especially by giving them jobs.
                                  
                                  

                                  Maryann brings a well earned perspective to this topic and presents many practical tips for families to work better together.

                                  Listeners will particularly benefit from hearing Maryann’s three questions for business owners to ask before bringing in family members.  By the conclusion you’ll be ready to better support, value, and listen to our family colleagues - making for a stronger communication and culture.

                                  While this topic emphasises family dynamics, all listeners will benefit with some of the topics benign applicable to any business.  Maryann also introduces the term ‘context switching’ while describing the difficulty of wearing too many hats - and explains why families tend to do this even more than other businesses.

                                  Listeners can reach out to Maryann through her website.

                                  https://www.smallbizvantage.com/

                                  You can hear more from Maryann at Autoleap's Amplify  

                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                  Contact Information

                                  • Email Craig O'Neill: speakup@craigoneill.net
                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                  Watch Full Video Episode

                                  In our episode today:

                                  Craig is talking about family business dynamics with Maryann Croce - Fellow Toastmaster at Remarkable Results Toastmasters, fellow Transmission Repair professional, and industry friend who knows the good - but understands the struggle so often described when you combine business and family.

                                  Fittingly…

                                  Today’s Word of the Day is:

                                  Neoptism

                                  nep·o·tism

                                  noun

                                  • the practice among those with power or influence of favoring relatives, friends, or associates, especially by giving them jobs.
                                  
                                  

                                  Maryann brings a well earned perspective to this topic and presents many practical tips for families to work better together.

                                  Listeners will particularly benefit from hearing Maryann’s three questions for business owners to ask before bringing in family members.  By the conclusion you’ll be ready to better support, value, and listen to our family colleagues - making for a stronger communication and culture.

                                  While this topic emphasises family dynamics, all listeners will benefit with some of the topics benign applicable to any business.  Maryann also introduces the term ‘context switching’ while describing the difficulty of wearing too many hats - and explains why families tend to do this even more than other businesses.

                                  Listeners can reach out to Maryann through her website.

                                  https://www.smallbizvantage.com/

                                  You can hear more from Maryann at Autoleap's Amplify  

                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                  Contact Information

                                  • Email Craig O'Neill: speakup@craigoneill.net
                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  ]]>26b26df2-7735-4a5f-ae4f-e736bc83c7e6Mon, 07 Apr 2025 00:15:00 -050048:13falsebonusMovies, Motors, and Mayhem: Vision Hi-Tech Training & Expo 2025 [THA 427]Thanks to our Partners, NAPA TRACS, and Today's Class

                                  Recorded at Vision Hi-Tech Training & Expo 2025, expect discussions on industry trends, Arkansas accents, automotive training, towing experiences, key programming, future business plans, the potential impact of AI on diagnostics, and the Tech Talks class at Vision 2025 - with a few fun detours into movies like 'The Wolf of Wall Street,' 'Predator,' and 'Rocky!'

                                  Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

                                  Zeb Beard, Strokes Diesel and Automotive, Monticello, AR, strokersdiesel@gmail.com

                                  Andrew Sexton, ATS Automotive LLC, Cedar Rapids, IA

                                  Show Notes:

                                  • Watch Full Video Episode
                                  • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                  • Introduction and Event Overview (00:00:00)
                                  • Movie References and Banter (00:01:11)
                                  • Zeb Beard's Business Expansion (00:02:51)
                                  • Podcast Anniversary Reflection (00:03:55)
                                  • Discussion on Towing Operations (00:06:50)
                                  • Weather Impact on Towing (00:07:25)
                                  • Battery Issues in Towing (00:09:06)
                                  • Agricultural Work in Arkansas (00:10:19)
                                  • Henry Winkler's Role in "Rocky" (00:12:58)
                                  • Tech Talks at Vision (00:15:05)
                                  • The Evolution of Training Opportunities (00:15:36)
                                  • Networking and Collaboration (00:16:44)
                                  • Thermal Imaging Presentation (00:20:07)
                                  • Key Programming and Automotive Technology (00:25:44)
                                  • The Role of AI in Automotive Repair (00:27:37)r.
                                  • Importance of Foundational Skills (00:34:27)
                                  • Challenges for New Technicians (00:35:04)
                                  • Training and Career Development (00:39:20)
                                  
                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                  • 
                                  • 
                                  • 
                                  • 
                                  
                                  ]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                                  Recorded at Vision Hi-Tech Training & Expo 2025, expect discussions on industry trends, Arkansas accents, automotive training, towing experiences, key programming, future business plans, the potential impact of AI on diagnostics, and the Tech Talks class at Vision 2025 - with a few fun detours into movies like 'The Wolf of Wall Street,' 'Predator,' and 'Rocky!'

                                  Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

                                  Zeb Beard, Strokes Diesel and Automotive, Monticello, AR, strokersdiesel@gmail.com

                                  Andrew Sexton, ATS Automotive LLC, Cedar Rapids, IA

                                  Show Notes:

                                  • Watch Full Video Episode
                                  • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                  • Introduction and Event Overview (00:00:00)
                                  • Movie References and Banter (00:01:11)
                                  • Zeb Beard's Business Expansion (00:02:51)
                                  • Podcast Anniversary Reflection (00:03:55)
                                  • Discussion on Towing Operations (00:06:50)
                                  • Weather Impact on Towing (00:07:25)
                                  • Battery Issues in Towing (00:09:06)
                                  • Agricultural Work in Arkansas (00:10:19)
                                  • Henry Winkler's Role in "Rocky" (00:12:58)
                                  • Tech Talks at Vision (00:15:05)
                                  • The Evolution of Training Opportunities (00:15:36)
                                  • Networking and Collaboration (00:16:44)
                                  • Thermal Imaging Presentation (00:20:07)
                                  • Key Programming and Automotive Technology (00:25:44)
                                  • The Role of AI in Automotive Repair (00:27:37)r.
                                  • Importance of Foundational Skills (00:34:27)
                                  • Challenges for New Technicians (00:35:04)
                                  • Training and Career Development (00:39:20)
                                  
                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                  • 
                                  • 
                                  • 
                                  • 
                                  
                                  ]]>e0b11407-bd36-4c81-9f0b-05627967f1cdFri, 04 Apr 2025 14:00:00 -050041:00falsefull427427How Much Do I Need to Retire? [E164] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                  “Do I have enough to retire?”

                                  It’s the question every business owner eventually asks—but most never answer. In this episode, Hunt breaks down why your retirement isn’t about hitting a number… it’s about building a life you don’t need to escape from.

                                  What You'll Learn:

                                  • Why there’s no universal retirement number (and what to focus on instead)
                                  • The simple formula to estimate how much you really need
                                  • How Social Security, real estate, and your business really factor in
                                  • The danger of carrying debt into retirement
                                  • What the book Die With Zero teaches us about using our time and money wisely
                                  
                                  

                                  Thanks to our partner, NAPA TRACS

                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                  Thanks to our partner, Promotive

                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                  Visit us Online: www.paarmelis.com

                                  Email Hunt: podcast@paarmelis.com

                                  Text Paar Melis @ 301-307-5413

                                  Download a Copy of My Books Here:

                                  • Wrenches to Write-Offs
                                  • Your Perfect Shop 
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  ]]>Thanks to our partners, NAPA TRACS and Promotive

                                  “Do I have enough to retire?”

                                  It’s the question every business owner eventually asks—but most never answer. In this episode, Hunt breaks down why your retirement isn’t about hitting a number… it’s about building a life you don’t need to escape from.

                                  What You'll Learn:

                                  • Why there’s no universal retirement number (and what to focus on instead)
                                  • The simple formula to estimate how much you really need
                                  • How Social Security, real estate, and your business really factor in
                                  • The danger of carrying debt into retirement
                                  • What the book Die With Zero teaches us about using our time and money wisely
                                  
                                  

                                  Thanks to our partner, NAPA TRACS

                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                  Thanks to our partner, Promotive

                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                  Visit us Online: www.paarmelis.com

                                  Email Hunt: podcast@paarmelis.com

                                  Text Paar Melis @ 301-307-5413

                                  Download a Copy of My Books Here:

                                  • Wrenches to Write-Offs
                                  • Your Perfect Shop 
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  ]]>34c9ae0c-1e1f-4347-ad43-381a36aab04cThu, 03 Apr 2025 00:15:00 -050033:47falsebonusMailbag Episode: Multimeters, Electrical Diagnostics and Drivability Tricks [E180] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                  Matt Fanslow dives into listener-submitted questions, covering:

                                  • Multimeter recommendations (why he prefers insulation testers/meggers over basic DMMs).
                                  • Electrical diagnostic strategies (schematics, scan tools, and stress-testing circuits).
                                  • The "Flat Rate Test Drive" (a drivability diagnostic trick for load/PID analysis).
                                  • Gaming picks (Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster).
                                  • Scan tool advice for techs doing more drivability work.
                                  
                                  

                                  Timestamps:

                                  (00:00) – Intro 

                                  (02:33) – Multimeter recommendations: Why Matt avoids basic DMMs and prefers:

                                  • Fluke 1587 or Pico TA467 (insulation testers for EVs/future-proofing).
                                  • Used Vantage/Vantage Pro (graphing + scope functions).
                                  • Curien (Bluetooth-enabled multimeter).
                                  
                                  

                                  (11:44) – Electrical diagnostic process:

                                  1. Start with a wiring schematic.
                                  2. Use a scan tool to check module inputs/commands.
                                  3. Stress-test circuits (e.g., load with a headlight for power/ground checks).
                                  4. Leverage relays for centralized testing (control/output sides).
                                  
                                  

                                  (22:48) – Shoutout to trainer Richard Velko.

                                  (23:17) – "Flat Rate Test Drive" explained:

                                  • Monitor PIDs (load, MAF, MAP, O2 sensors) during WOT pulls to isolate drivability issues (fuel vs. restriction).
                                  
                                  

                                  (34:42) – Gaming corner: Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster.

                                  (38:53) – Scan tool recommendations for drivability:

                                  • HP Tuners (budget-friendly, fast data logging).
                                  • Used Snap-on Solus Edge/Ultra (enhanced OEM data).
                                  • Shop responsibility (tools should be shop-provided!).
                                  
                                  

                                  Quotes

                                  • "I don’t buy just a pure multimeter anymore... Get an insulation tester. You’ll need it for EVs/hybrids." – Matt
                                  • "The ‘Flat Rate Test Drive’ stresses the engine while watching PIDs to split the problem in half." – Matt
                                  • "For drivability, HP Tuners is my top pick—great data logging without breaking the bank." – Matt
                                  
                                  

                                  Tools & Resources Mentioned:

                                  • Multimeters: Fluke 1587, Pico TA467, Vantage Pro, Curien.
                                  • Diagnostic Tactics: Wiring diagrams, scan tool bi-directionals, current ramping.
                                  • Games: Elden Ring, Assassin’s Creed Shadows, Days Gone Remaster.
                                  • Scan Tools: HP Tuners, Snap-on Solus Edge, TopDon XTool.
                                  
                                  

                                  Final Thoughts:

                                  Matt’s takeaway? Invest in versatile tools (like megohmmeters) and lean on schematics/scan tools to avoid diagnostic rabbit holes.

                                  Thanks to our Partner, NAPA Autotech

                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                  Contact Information

                                  • Email Matt: mattfanslowpodcast@gmail.com
                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  ]]>Thanks to our Partner, NAPA Autotech

                                  Matt Fanslow dives into listener-submitted questions, covering:

                                  • Multimeter recommendations (why he prefers insulation testers/meggers over basic DMMs).
                                  • Electrical diagnostic strategies (schematics, scan tools, and stress-testing circuits).
                                  • The "Flat Rate Test Drive" (a drivability diagnostic trick for load/PID analysis).
                                  • Gaming picks (Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster).
                                  • Scan tool advice for techs doing more drivability work.
                                  
                                  

                                  Timestamps:

                                  (00:00) – Intro 

                                  (02:33) – Multimeter recommendations: Why Matt avoids basic DMMs and prefers:

                                  • Fluke 1587 or Pico TA467 (insulation testers for EVs/future-proofing).
                                  • Used Vantage/Vantage Pro (graphing + scope functions).
                                  • Curien (Bluetooth-enabled multimeter).
                                  
                                  

                                  (11:44) – Electrical diagnostic process:

                                  1. Start with a wiring schematic.
                                  2. Use a scan tool to check module inputs/commands.
                                  3. Stress-test circuits (e.g., load with a headlight for power/ground checks).
                                  4. Leverage relays for centralized testing (control/output sides).
                                  
                                  

                                  (22:48) – Shoutout to trainer Richard Velko.

                                  (23:17) – "Flat Rate Test Drive" explained:

                                  • Monitor PIDs (load, MAF, MAP, O2 sensors) during WOT pulls to isolate drivability issues (fuel vs. restriction).
                                  
                                  

                                  (34:42) – Gaming corner: Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster.

                                  (38:53) – Scan tool recommendations for drivability:

                                  • HP Tuners (budget-friendly, fast data logging).
                                  • Used Snap-on Solus Edge/Ultra (enhanced OEM data).
                                  • Shop responsibility (tools should be shop-provided!).
                                  
                                  

                                  Quotes

                                  • "I don’t buy just a pure multimeter anymore... Get an insulation tester. You’ll need it for EVs/hybrids." – Matt
                                  • "The ‘Flat Rate Test Drive’ stresses the engine while watching PIDs to split the problem in half." – Matt
                                  • "For drivability, HP Tuners is my top pick—great data logging without breaking the bank." – Matt
                                  
                                  

                                  Tools & Resources Mentioned:

                                  • Multimeters: Fluke 1587, Pico TA467, Vantage Pro, Curien.
                                  • Diagnostic Tactics: Wiring diagrams, scan tool bi-directionals, current ramping.
                                  • Games: Elden Ring, Assassin’s Creed Shadows, Days Gone Remaster.
                                  • Scan Tools: HP Tuners, Snap-on Solus Edge, TopDon XTool.
                                  
                                  

                                  Final Thoughts:

                                  Matt’s takeaway? Invest in versatile tools (like megohmmeters) and lean on schematics/scan tools to avoid diagnostic rabbit holes.

                                  Thanks to our Partner, NAPA Autotech

                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                  Contact Information

                                  • Email Matt: mattfanslowpodcast@gmail.com
                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  ]]>762db3cd-774d-403c-9a9d-1a7bba2a7a6bWed, 02 Apr 2025 00:15:00 -050031:32falsebonusYou're Not Spending Enough Money On Marketing [E146] - The Auto Repair Marketing PodcastBrian and Parker dive into how strategic marketing investment can drive real growth for auto repair shops. Parker shares how increasing his marketing spend transformed his business, leading to record-breaking profits and industry recognition. They discuss why many shop owners hesitate to spend more on marketing and how cutting back can actually slow growth.

                                  They break down the balance between brand-building and direct response marketing, highlighting how both contribute to long-term success. Parker shares insights from industry peer groups and how analyzing successful shops’ financials helped him refine his own strategy. They also explore how even small adjustments in marketing spend can make a big impact.

                                  They explain what it takes to turn marketing into a growth engine, from increasing car count to boosting profitability. With real-world insights and proven strategies, they make the case for why now is the time for shop owners to commit to smarter marketing investments.

                                  Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                  RepairPal.com/shops.

                                  Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                  VISION Hi-Tech Training & Expo

                                  Show Notes with Timestamps

                                  • Introduction to the Episode (00:00:01) Overview of the podcast and introduction of the guest, Parker Branch.
                                  • Live at Vision Conference (00:00:51) Discussion about the Vision Conference and the benefits of attending for training and networking.
                                  • Award Recognition (00:02:34) Parker shares his experience winning an award for highest net profit at the institute's summit.
                                  • Importance of Topline Revenue (00:02:52) Exploration of the relationship between topline revenue and profitability in automotive shops.
                                  • Journey of Branch Automotive (00:03:36) Parker discusses his background and the evolution of his automotive repair shop.
                                  • Growth Through Coaching (00:04:47) Parker highlights the pivotal role of coaching in his shop's growth and marketing strategy.
                                  • Investment in Marketing (00:05:04) Discussion on the fear and necessity of investing in marketing for business growth.
                                  • Branch Automotive Overview (00:06:43) Parker describes the services offered at Branch Automotive and the types of vehicles they specialize in.
                                  • New Space and Operations (00:08:27) Parker details the new building acquisition and its positive impact on shop operations and parking.
                                  • Effective Use of Space (00:08:47) Brian comments on the efficient layout of Parker's shop and its impact on operations.
                                  • Marketing Strategy Discussion (00:09:23) Brian emphasizes the importance of spending on marketing and its benefits for shop growth.
                                  • Partnership with Marketing Pros (00:10:34) Parker shares his experience working with marketing professionals and the positive outcomes.
                                  • Measuring Marketing Success (00:11:24) Parker explains how adjustments in marketing budget led to measurable increases in business.
                                  • Sponsor Message from RepairPal (00:12:02) A brief advertisement highlighting the benefits of being RepairPal certified for auto shops.
                                  • App Fueled Customer Loyalty (00:13:21) Overview of how App Fueled can help auto shops enhance customer loyalty through technology.
                                  • Marketing Budget Strategies (00:14:27) Discussion on the different approaches shop owners take regarding their marketing budgets.
                                  • Marketing Budget Misconceptions (00:14:40) Discussion on how cutting marketing budgets can be counterproductive for business growth.
                                  • Economic Downturn and Marketing Cuts (00:15:04) Statistics reveal that businesses often cut marketing first during economic pressures, which is detrimental.
                                  • Seasonal Trends in Business (00:15:29) Analysis of how marketing can influence traditionally slow months and the importance of consistency.
                                  • February Performance Insights (00:16:03) Parker shares insights on February sales trends and the impact of historical data on marketing strategies.
                                  • Comparative Financial Analysis (00:18:01) Parker discusses a financial comparison with another shop, highlighting marketing expenditure and revenue correlation.
                                  • Growth Through Marketing (00:19:34) The importance of increasing marketing spend to drive car count and business growth is emphasized.
                                  • Direct Response vs. Brand Building (00:20:50) Exploration of the difference between immediate response marketing and long-term brand recognition strategies.
                                  • Customer Experience and Marketing (00:21:32) Emphasis on the importance of customer experience in conjunction with marketing efforts for business success.
                                  • Coaching Before Marketing (00:22:27) Advice on prioritizing business coaching to improve shop operations before investing heavily in marketing.
                                  • Website Content Importance (00:23:23) Discussion on the necessity of a well-structured website with relevant content to attract ideal customers.
                                  • Video Marketing Strategies (00:25:30) Parker shares experiences with video marketing and its effectiveness in engaging customers.
                                  • Showcasing Services Through Video (00:27:10) Highlighting a specific service through video to educate customers and enhance marketing efforts.
                                  • Lifestyle Benefits of Auto Repair Business (00:28:33) Discussion on how running an auto repair shop can lead to a fulfilling lifestyle beyond work.
                                  • Building a Balanced Lifestyle (00:28:59) Discussion on achieving a work-life balance while running a successful automotive repair shop.
                                  • Investing in Marketing (00:29:11) Emphasis on the importance of investing in marketing and understanding business metrics.
                                  • Ongoing Engagement and Success (00:29:24) Insight into the continuous effort required for success and the freedom it can provide.
                                  • Valuable Marketing Partnerships (00:29:45) The significance of collaborating with marketing professionals and leveraging their expertise.
                                  • Encouragement for Shop Owners (00:30:02) Encouragement for shop owners to challenge their marketing teams for better results.
                                  • Appreciation for Listeners (00:30:28) Thanking listeners and promoting the podcast's availability on the Aftermarket Radio Network.
                                  
                                  

                                  How To Get In Touch

                                  Join The Auto Repair Marketing Mastermind Group on Facebook

                                  Meet The Pros

                                  Follow SMP on Facebook

                                  Follow SMP on Instagram

                                  Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                  Email Us Podcast Questions or Topics 

                                  Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                  Thanks to our Partners,

                                  RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                  App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                  Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from...]]>Brian and Parker dive into how strategic marketing investment can drive real growth for auto repair shops. Parker shares how increasing his marketing spend transformed his business, leading to record-breaking profits and industry recognition. They discuss why many shop owners hesitate to spend more on marketing and how cutting back can actually slow growth.

                                  They break down the balance between brand-building and direct response marketing, highlighting how both contribute to long-term success. Parker shares insights from industry peer groups and how analyzing successful shops’ financials helped him refine his own strategy. They also explore how even small adjustments in marketing spend can make a big impact.

                                  They explain what it takes to turn marketing into a growth engine, from increasing car count to boosting profitability. With real-world insights and proven strategies, they make the case for why now is the time for shop owners to commit to smarter marketing investments.

                                  Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                  RepairPal.com/shops.

                                  Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                  VISION Hi-Tech Training & Expo

                                  Show Notes with Timestamps

                                  • Introduction to the Episode (00:00:01) Overview of the podcast and introduction of the guest, Parker Branch.
                                  • Live at Vision Conference (00:00:51) Discussion about the Vision Conference and the benefits of attending for training and networking.
                                  • Award Recognition (00:02:34) Parker shares his experience winning an award for highest net profit at the institute's summit.
                                  • Importance of Topline Revenue (00:02:52) Exploration of the relationship between topline revenue and profitability in automotive shops.
                                  • Journey of Branch Automotive (00:03:36) Parker discusses his background and the evolution of his automotive repair shop.
                                  • Growth Through Coaching (00:04:47) Parker highlights the pivotal role of coaching in his shop's growth and marketing strategy.
                                  • Investment in Marketing (00:05:04) Discussion on the fear and necessity of investing in marketing for business growth.
                                  • Branch Automotive Overview (00:06:43) Parker describes the services offered at Branch Automotive and the types of vehicles they specialize in.
                                  • New Space and Operations (00:08:27) Parker details the new building acquisition and its positive impact on shop operations and parking.
                                  • Effective Use of Space (00:08:47) Brian comments on the efficient layout of Parker's shop and its impact on operations.
                                  • Marketing Strategy Discussion (00:09:23) Brian emphasizes the importance of spending on marketing and its benefits for shop growth.
                                  • Partnership with Marketing Pros (00:10:34) Parker shares his experience working with marketing professionals and the positive outcomes.
                                  • Measuring Marketing Success (00:11:24) Parker explains how adjustments in marketing budget led to measurable increases in business.
                                  • Sponsor Message from RepairPal (00:12:02) A brief advertisement highlighting the benefits of being RepairPal certified for auto shops.
                                  • App Fueled Customer Loyalty (00:13:21) Overview of how App Fueled can help auto shops enhance customer loyalty through technology.
                                  • Marketing Budget Strategies (00:14:27) Discussion on the different approaches shop owners take regarding their marketing budgets.
                                  • Marketing Budget Misconceptions (00:14:40) Discussion on how cutting marketing budgets can be counterproductive for business growth.
                                  • Economic Downturn and Marketing Cuts (00:15:04) Statistics reveal that businesses often cut marketing first during economic pressures, which is detrimental.
                                  • Seasonal Trends in Business (00:15:29) Analysis of how marketing can influence traditionally slow months and the importance of consistency.
                                  • February Performance Insights (00:16:03) Parker shares insights on February sales trends and the impact of historical data on marketing strategies.
                                  • Comparative Financial Analysis (00:18:01) Parker discusses a financial comparison with another shop, highlighting marketing expenditure and revenue correlation.
                                  • Growth Through Marketing (00:19:34) The importance of increasing marketing spend to drive car count and business growth is emphasized.
                                  • Direct Response vs. Brand Building (00:20:50) Exploration of the difference between immediate response marketing and long-term brand recognition strategies.
                                  • Customer Experience and Marketing (00:21:32) Emphasis on the importance of customer experience in conjunction with marketing efforts for business success.
                                  • Coaching Before Marketing (00:22:27) Advice on prioritizing business coaching to improve shop operations before investing heavily in marketing.
                                  • Website Content Importance (00:23:23) Discussion on the necessity of a well-structured website with relevant content to attract ideal customers.
                                  • Video Marketing Strategies (00:25:30) Parker shares experiences with video marketing and its effectiveness in engaging customers.
                                  • Showcasing Services Through Video (00:27:10) Highlighting a specific service through video to educate customers and enhance marketing efforts.
                                  • Lifestyle Benefits of Auto Repair Business (00:28:33) Discussion on how running an auto repair shop can lead to a fulfilling lifestyle beyond work.
                                  • Building a Balanced Lifestyle (00:28:59) Discussion on achieving a work-life balance while running a successful automotive repair shop.
                                  • Investing in Marketing (00:29:11) Emphasis on the importance of investing in marketing and understanding business metrics.
                                  • Ongoing Engagement and Success (00:29:24) Insight into the continuous effort required for success and the freedom it can provide.
                                  • Valuable Marketing Partnerships (00:29:45) The significance of collaborating with marketing professionals and leveraging their expertise.
                                  • Encouragement for Shop Owners (00:30:02) Encouragement for shop owners to challenge their marketing teams for better results.
                                  • Appreciation for Listeners (00:30:28) Thanking listeners and promoting the podcast's availability on the Aftermarket Radio Network.
                                  
                                  

                                  How To Get In Touch

                                  Join The Auto Repair Marketing Mastermind Group on Facebook

                                  Meet The Pros

                                  Follow SMP on Facebook

                                  Follow SMP on Instagram

                                  Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                  Email Us Podcast Questions or Topics 

                                  Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                  Thanks to our Partners,

                                  RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                  App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                  Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>f2c6acf7-ea93-4f70-90c4-bfbb54856880Wed, 02 Apr 2025 00:15:00 -050031:11falsebonusFrom Grandpa’s Invention to Today’s Innovations: A Family Legacy [RR 1033]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, Rob Bollinger shares the unique story of his third-generation family business, emphasizing their commitment to personal service and the legacy of his grandfather, who invented the overflow bottle system. The discussion also touches upon industry trends, the challenges of price competition, the evolution of AC systems with electric vehicles, and Bollinger's future plans for the business. Rob Bollinger, ABC Radiator, Baltimore, MD. https://www.facebook.com/abcradiator401 Show Notes
                                  • Watch Full Video Episode
                                  • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                  • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                  • Koura: https://www.kouraglobal.com/
                                  • Honeywell: https://www.honeywell.com/us/en
                                  • Introduction to MAC Conference (00:00:00)
                                  • Guest Introduction: Rob Bollinger (00:02:17)
                                  • Rob's Family Business Legacy (00:02:52)
                                  • Personal Touch in Deliveries (00:03:52)
                                  • Customer Engagement During Deliveries (00:04:30)
                                  • Rob's Background in the Business (00:06:08)
                                  • Regrets About Family Business (00:06:22)
                                  • Coolant Reservoir Bottle Invention (00:07:40)
                                  • Patenting the Invention (00:08:25)
                                  • Legacy of the Invention (00:09:48)
                                  • Cash vs. Cashless Transactions (00:10:05)
                                  • Honesty in Business (00:15:46)
                                  • Future of Specialty Shops (00:16:20)
                                  • Customer Outreach (00:16:30)
                                  • Changes in Radiator Industry (00:16:54)
                                  • Hiring Challenges (00:18:11)
                                  • Golfing and Business Balance (00:18:39)
                                  • AC Industry Challenges (00:20:10)
                                  • Leak Detection Methods (00:20:57)
                                  • Future Plans (00:21:50)
                                  • Real Estate and Business Stability (00:22:28)
                                  • Family Support (00:23:33)
                                  • Training and Industry Updates (00:24:26)
                                  • Vendor Interaction at Conferences (00:25:08)
                                  • AI Repair Discussion (00:25:55)
                                  • Reflection on the Conversation (00:26:09)
                                  
                                  Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, Rob Bollinger shares the unique story of his third-generation family business, emphasizing their commitment to personal service and the legacy of his grandfather, who invented the overflow bottle system. The discussion also touches upon industry trends, the challenges of price competition, the evolution of AC systems with electric vehicles, and Bollinger's future plans for the business. Rob Bollinger, ABC Radiator, Baltimore, MD. https://www.facebook.com/abcradiator401 Show Notes
                                  • Watch Full Video Episode
                                  • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                  • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                  • Koura: https://www.kouraglobal.com/
                                  • Honeywell: https://www.honeywell.com/us/en
                                  • Introduction to MAC Conference (00:00:00)
                                  • Guest Introduction: Rob Bollinger (00:02:17)
                                  • Rob's Family Business Legacy (00:02:52)
                                  • Personal Touch in Deliveries (00:03:52)
                                  • Customer Engagement During Deliveries (00:04:30)
                                  • Rob's Background in the Business (00:06:08)
                                  • Regrets About Family Business (00:06:22)
                                  • Coolant Reservoir Bottle Invention (00:07:40)
                                  • Patenting the Invention (00:08:25)
                                  • Legacy of the Invention (00:09:48)
                                  • Cash vs. Cashless Transactions (00:10:05)
                                  • Honesty in Business (00:15:46)
                                  • Future of Specialty Shops (00:16:20)
                                  • Customer Outreach (00:16:30)
                                  • Changes in Radiator Industry (00:16:54)
                                  • Hiring Challenges (00:18:11)
                                  • Golfing and Business Balance (00:18:39)
                                  • AC Industry Challenges (00:20:10)
                                  • Leak Detection Methods (00:20:57)
                                  • Future Plans (00:21:50)
                                  • Real Estate and Business Stability (00:22:28)
                                  • Family Support (00:23:33)
                                  • Training and Industry Updates (00:24:26)
                                  • Vendor Interaction at Conferences (00:25:08)
                                  • AI Repair Discussion (00:25:55)
                                  • Reflection on the Conversation (00:26:09)
                                  
                                  Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>aa1c57c1-f46d-4329-b831-8070ad307686Tue, 01 Apr 2025 00:15:00 -050027:04falsefull10331033Vision Hi-Tech Training & Expo Speech Workshop Takeaways with Chris Cloutier [E036] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                  Watch Full Video Episode

                                  In this episode, Craig O’Neill features his guest, friend, CEO, and co-presenter from Vision Hi-Tech Training & Expo, Chris Cloutier!

                                  Vision came and went so quickly - it became necessary for these two to coordinate a stop, sit down, and reflect on their takeaways from the Speak Up - Effective Communication Speech Workshop they led at VISION this year.

                                  As with most things - there are unexpected outcomes, and the positive outcomes from this course ‘reverberated’ throughout the week.

                                  Friendships were forged - Fellowship ensued - Fears were confronted.

                                  Today’s Word of the Day (by the way):

                                  Reverberation

                                  noun

                                  1. prolongation of a sound; resonance.
                                  2. a continuing effect; a repercussion.
                                  
                                  

                                  Chris and Craig Converse on many topics here:

                                  • Observations on the interactions post-course with attendees who were more familiar with each-other
                                  • How this was unique compared to other class experiences
                                  • Why this was SO GOOD to do this course at the FRONT of an event 
                                  • All Day vs. half day - Creating the space for engagement
                                  • A word on benign genuine - and why 'church came to class'
                                  • Favorite moments from the course
                                  • Thoughts on why the course becomes so impactful for people
                                  • Chris wisdom after Craig asks Chris could imagine his passion for this topic culminating into the things they are discussing.
                                  • What they hope to see next for the participants in this course.
                                  
                                  

                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                  Contact Information

                                  • Email Craig O'Neill: speakup@craigoneill.net
                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                  Watch Full Video Episode

                                  In this episode, Craig O’Neill features his guest, friend, CEO, and co-presenter from Vision Hi-Tech Training & Expo, Chris Cloutier!

                                  Vision came and went so quickly - it became necessary for these two to coordinate a stop, sit down, and reflect on their takeaways from the Speak Up - Effective Communication Speech Workshop they led at VISION this year.

                                  As with most things - there are unexpected outcomes, and the positive outcomes from this course ‘reverberated’ throughout the week.

                                  Friendships were forged - Fellowship ensued - Fears were confronted.

                                  Today’s Word of the Day (by the way):

                                  Reverberation

                                  noun

                                  1. prolongation of a sound; resonance.
                                  2. a continuing effect; a repercussion.
                                  
                                  

                                  Chris and Craig Converse on many topics here:

                                  • Observations on the interactions post-course with attendees who were more familiar with each-other
                                  • How this was unique compared to other class experiences
                                  • Why this was SO GOOD to do this course at the FRONT of an event 
                                  • All Day vs. half day - Creating the space for engagement
                                  • A word on benign genuine - and why 'church came to class'
                                  • Favorite moments from the course
                                  • Thoughts on why the course becomes so impactful for people
                                  • Chris wisdom after Craig asks Chris could imagine his passion for this topic culminating into the things they are discussing.
                                  • What they hope to see next for the participants in this course.
                                  
                                  

                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                  Contact Information

                                  • Email Craig O'Neill: speakup@craigoneill.net
                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  ]]>1ae44dbb-16f1-4a02-98ff-8d07868b1cb0Mon, 31 Mar 2025 00:15:00 -050045:52falsebonusFrom Ghosting to Growth: Overcoming Hiring Challenges [THA 426]Thanks to our Partners, NAPA TRACS, and Today's Class

                                  Recorded at Vision Hi-Tech Training & Expo 2025, this episode features a discussion with the co-founders of Promotive, a company focused on recruiting and placing qualified technicians and service advisors. The conversation explores the challenges shops face in hiring, such as ineffective job postings and candidate ghosting, and how Promotive aims to streamline this process by handling initial screening and interviews. Lisa Coyle and Joelle Pollak emphasize the importance of cultural fit and fair compensation for successful placements, also advising shops on creating positive work environments. The discussion also touches on the value of ongoing training, shop management systems, and the significance of evaluating employee attitude and performance using a structured approach.

                                  Lisa Coyle, and Joelle Pollak Co-Founders, Promotive: https://gopromotive.com/

                                  Show Notes
                                  • Watch Full Video Episode
                                  • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                  • Introduction to the Episode (00:00:00)
                                  • Hiring Process Overview (00:02:09)
                                  • Ghosting in Interviews (00:03:37)
                                  • Understanding Shop Culture (00:04:39)
                                  • Cost of Unfilled Positions (00:05:29)
                                  • Building a Talent Bench (00:06:18)
                                  • Candidate Marketing Strategies (00:07:30)
                                  • Client Compatibility (00:08:25)
                                  • Assessing Shop Culture (00:09:48)
                                  • Technician Expectations (00:11:03)
                                  • Importance of Appreciation (00:12:04)
                                  • Career Advancement Opportunities (00:12:30)
                                  • Compensation Discussions (00:14:05)
                                  • Team Dynamics and Assessment (00:17:05)
                                  • Evaluating Team Performance (00:17:54)
                                  • Consequences of Team Dynamics (00:19:49)
                                  • Using Charts for Improvement (00:21:13)
                                  • Addressing Employee Concerns (00:23:27)
                                  • The Importance of Consistent Feedback (00:28:22)
                                  • Coaching and Employee Development (00:30:10)
                                  • Identifying the Right Fit (00:33:00)
                                  • Understanding Shop Culture (00:34:40)
                                  • Addressing Technician Retention (00:35:22)
                                  • Importance of a Recruiter (00:36:28)
                                  • Recruitment Challenges in Shops (00:37:39)
                                  
                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                  • 
                                  • 
                                  • 
                                  • 
                                  
                                  ]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                                  Recorded at Vision Hi-Tech Training & Expo 2025, this episode features a discussion with the co-founders of Promotive, a company focused on recruiting and placing qualified technicians and service advisors. The conversation explores the challenges shops face in hiring, such as ineffective job postings and candidate ghosting, and how Promotive aims to streamline this process by handling initial screening and interviews. Lisa Coyle and Joelle Pollak emphasize the importance of cultural fit and fair compensation for successful placements, also advising shops on creating positive work environments. The discussion also touches on the value of ongoing training, shop management systems, and the significance of evaluating employee attitude and performance using a structured approach.

                                  Lisa Coyle, and Joelle Pollak Co-Founders, Promotive: https://gopromotive.com/

                                  Show Notes
                                  • Watch Full Video Episode
                                  • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                  • Introduction to the Episode (00:00:00)
                                  • Hiring Process Overview (00:02:09)
                                  • Ghosting in Interviews (00:03:37)
                                  • Understanding Shop Culture (00:04:39)
                                  • Cost of Unfilled Positions (00:05:29)
                                  • Building a Talent Bench (00:06:18)
                                  • Candidate Marketing Strategies (00:07:30)
                                  • Client Compatibility (00:08:25)
                                  • Assessing Shop Culture (00:09:48)
                                  • Technician Expectations (00:11:03)
                                  • Importance of Appreciation (00:12:04)
                                  • Career Advancement Opportunities (00:12:30)
                                  • Compensation Discussions (00:14:05)
                                  • Team Dynamics and Assessment (00:17:05)
                                  • Evaluating Team Performance (00:17:54)
                                  • Consequences of Team Dynamics (00:19:49)
                                  • Using Charts for Improvement (00:21:13)
                                  • Addressing Employee Concerns (00:23:27)
                                  • The Importance of Consistent Feedback (00:28:22)
                                  • Coaching and Employee Development (00:30:10)
                                  • Identifying the Right Fit (00:33:00)
                                  • Understanding Shop Culture (00:34:40)
                                  • Addressing Technician Retention (00:35:22)
                                  • Importance of a Recruiter (00:36:28)
                                  • Recruitment Challenges in Shops (00:37:39)
                                  
                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                  • 
                                  • 
                                  • 
                                  • 
                                  
                                  ]]>4257281b-267b-4928-85dd-6276cc3fa4b4Fri, 28 Mar 2025 14:00:00 -050038:56falsefull426426Where Are My Customers? [E163] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                  Is your shop struggling with fewer repair orders and dropping sales? It may not be about losing customers—your clients could just be driving less. In this episode of Business by the Numbers, Hunt Demarest, CPA, walks you through a real-life example of how customer driving behavior (and simple mileage tracking) revealed critical insights for a struggling $2M shop. Learn how to use your own data to better understand your customer base, track hidden metrics, and adjust your strategy—before your bottom line takes another hit.

                                  In this episode:

                                  • Why fewer visits doesn’t always mean fewer customers
                                  • How to calculate mileage trends using your shop management system
                                  • The difference between customers and repair orders (hint: it matters)
                                  • How remote work and economic shifts impact car care habits
                                  • How to conduct a customer behavior audit—without creeping them out
                                  • Action steps to track spending per mile and make smarter business decisions
                                  
                                  

                                  Thanks to our partner, NAPA TRACS

                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                  Thanks to our partner, Promotive

                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                  Visit us Online: www.paarmelis.com

                                  Email Hunt: podcast@paarmelis.com

                                  Text Paar Melis @ 301-307-5413

                                  Download a Copy of My Books Here:

                                  • Wrenches to Write-Offs
                                  • Your Perfect Shop 
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  ]]>Thanks to our partners, NAPA TRACS and Promotive

                                  Is your shop struggling with fewer repair orders and dropping sales? It may not be about losing customers—your clients could just be driving less. In this episode of Business by the Numbers, Hunt Demarest, CPA, walks you through a real-life example of how customer driving behavior (and simple mileage tracking) revealed critical insights for a struggling $2M shop. Learn how to use your own data to better understand your customer base, track hidden metrics, and adjust your strategy—before your bottom line takes another hit.

                                  In this episode:

                                  • Why fewer visits doesn’t always mean fewer customers
                                  • How to calculate mileage trends using your shop management system
                                  • The difference between customers and repair orders (hint: it matters)
                                  • How remote work and economic shifts impact car care habits
                                  • How to conduct a customer behavior audit—without creeping them out
                                  • Action steps to track spending per mile and make smarter business decisions
                                  
                                  

                                  Thanks to our partner, NAPA TRACS

                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                  Thanks to our partner, Promotive

                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                  Visit us Online: www.paarmelis.com

                                  Email Hunt: podcast@paarmelis.com

                                  Text Paar Melis @ 301-307-5413

                                  Download a Copy of My Books Here:

                                  • Wrenches to Write-Offs
                                  • Your Perfect Shop 
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  ]]>c3943279-f387-40d6-85e8-dfaa2ecda3acThu, 27 Mar 2025 00:15:00 -050024:47falsebonusLeadership Lessons From "The Shot" [E179] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                  In this episode, Matt dives deep into the world of leadership, drawing an interesting parallel between basketball and the world of auto repair.

                                  In this episode, Matt discusses:

                                  • The significance of March Madness and The Shot—not the Michael Jordan moments you might expect, but the shot in the 1992 NCAA tournament between Duke University and the Kentucky Wildcats.
                                  • Insights into Coach Mike Krzyzewski's (Coach K) leadership style, particularly during high-pressure moments, and how it parallels the leadership needed in running a shop.
                                  • How Coach K's calm, confidence, and ability to empower his players to take ownership in crucial moments played a pivotal role in Duke's success.
                                  • The importance of leadership that encourages autonomy, confidence, and creating an environment where your team can thrive and make decisions that align with your vision.
                                  • A breakdown of Christian Laettner's mindset during the game and how the Duke team overcame a seemingly lost situation with just 2.1 seconds left on the clock.
                                  
                                  

                                  Matt takes us through the dramatic ending of the game and how Coach K's simple yet powerful leadership moment shaped the outcome, drawing lessons for managers and leaders in the aftermarket industry.

                                  This episode isn't just for basketball fans; it's for anyone looking to inspire leadership and develop a high-performing team. By trusting your people, giving them autonomy, and showing calm, quiet confidence, you can help your team overcome challenges and come out on top.

                                  Thanks to our Partner, NAPA Autotech

                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                  Contact Information

                                  • Email Matt: mattfanslowpodcast@gmail.com
                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  ]]>Thanks to our Partner, NAPA Autotech

                                  In this episode, Matt dives deep into the world of leadership, drawing an interesting parallel between basketball and the world of auto repair.

                                  In this episode, Matt discusses:

                                  • The significance of March Madness and The Shot—not the Michael Jordan moments you might expect, but the shot in the 1992 NCAA tournament between Duke University and the Kentucky Wildcats.
                                  • Insights into Coach Mike Krzyzewski's (Coach K) leadership style, particularly during high-pressure moments, and how it parallels the leadership needed in running a shop.
                                  • How Coach K's calm, confidence, and ability to empower his players to take ownership in crucial moments played a pivotal role in Duke's success.
                                  • The importance of leadership that encourages autonomy, confidence, and creating an environment where your team can thrive and make decisions that align with your vision.
                                  • A breakdown of Christian Laettner's mindset during the game and how the Duke team overcame a seemingly lost situation with just 2.1 seconds left on the clock.
                                  
                                  

                                  Matt takes us through the dramatic ending of the game and how Coach K's simple yet powerful leadership moment shaped the outcome, drawing lessons for managers and leaders in the aftermarket industry.

                                  This episode isn't just for basketball fans; it's for anyone looking to inspire leadership and develop a high-performing team. By trusting your people, giving them autonomy, and showing calm, quiet confidence, you can help your team overcome challenges and come out on top.

                                  Thanks to our Partner, NAPA Autotech

                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                  Contact Information

                                  • Email Matt: mattfanslowpodcast@gmail.com
                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                  
                                  

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  ]]>93ab3032-c727-4f1f-a368-e2127a249782Wed, 26 Mar 2025 00:15:00 -050024:38falsebonusGoogle's Local Service Ads - Everything You Need To Know [E145] - The Auto Repair Marketing PodcastBrian and Hallie break down Google Local Services Ads (LSA) and how auto repair shops are using them to bring in more leads at lower costs. Unlike traditional Google Ads, LSA charges per lead instead of per click, making it a cost-effective approach to customer acquisition. Some shops have reported leads as low as $7 per call.

                                  They cover how to set up LSA, key verification steps, and ways to optimize a shop’s Google Business Profile for better rankings. The discussion also explores how specialty shops can use LSA effectively and when Google Ads might still be useful.

                                  With LSA now open to auto repair shops nationwide, early adopters have a clear advantage. Brian and Hallie explain how to make the most of it and why now is the best time to get started.

                                  Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops.

                                  AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com

                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                  Google Local Service Ads

                                  AutoOps - Scheduling Tools for Auto Shops

                                  The Google Guarantee

                                  Google Screened

                                  Keywords in Reviews – Adding Fuel to the Fire

                                  Show Notes with Timestamps

                                  • Introduction to the Episode (00:00:01) Brian Walker introduces the podcast and guest, Hallie Wassinger, discussing the importance of Google Local Services Ads.
                                  • Overview of Google Local Services Ads (00:02:53)  Hallie explains the recent availability of Google Local Services Ads for auto repair shops across the U.S.
                                  • Historical Context of Local Services Ads (00:03:25)  Discussion on the past availability of Google Guaranteed Ads and their expansion to auto repair shops.
                                  • Current Availability and Limitations (00:04:38)  Hallie details the current state of Local Services Ads for tire shops and their limited availability.
                                  • Cost Structure of Local Services Ads (00:05:34)  Introduction to the pay-per-lead model, highlighting its differences from traditional Google Ads.
                                  • Service Categories for Auto Repair (00:06:45) Hallie outlines the specific services auto repair shops can advertise under Local Services Ads.
                                  • Lead Generation Process (00:07:44)  Explanation of how leads are generated through phone calls or messages via the Local Services Ads dashboard.
                                  • Ongoing Maintenance of Ads (00:08:31)  Discussion on the necessity of monitoring and rating leads to optimize the ad performance.
                                  • Success Stories from Beta Testing (00:10:55)  Brian shares a success story from Chris Cotton, highlighting low lead costs achieved through Local Services Ads.
                                  • Lead Cost Insights (00:11:39)  Hallie provides average lead cost data, emphasizing the effectiveness of the ads for auto repair shops.
                                  • Visibility of Local Services Ads (00:12:18)  Brian describes how Local Services Ads appear prominently in search results, enhancing visibility.
                                  • Google Screened vs. Google Guaranteed (00:13:02)  Hallie explains the differences between Google Screened and Google Guaranteed, focusing on their application processes.
                                  • RepairPal Sponsorship Message (00:14:27)  Brian thanks RepairPal for sponsoring the episode and discusses the benefits of being in their certified network.
                                  • App Fueled Sponsorship Message (00:15:32)  Brian introduces App Fueled, promoting their customer loyalty app for auto repair shops.
                                  • Verification Process for Shops (00:16:33)  Hallie outlines the verification process for shops to join Google Local Services Ads, including necessary checks.
                                  • Verification Steps for LSA (00:16:50)  Overview of the verification process for auto repair shops applying for Google Local Services Ads.
                                  • Challenges with Specialty Shops (00:19:14)  Discussion on difficulties specialty shops face with Google Local Services Ads targeting.
                                  • Specialization in Google Ads (00:20:03)  Insights on why specialized shops may benefit more from traditional Google Ads.
                                  • Opportunities with LSA (00:22:05)  Exploration of the current opportunities available for shops using Google Local Services Ads.
                                  • Cost Benefits of LSA (00:23:13)  Comparison of lead costs between Google Local Services Ads and traditional Google Ads.
                                  • Importance of Google Business Profile (00:24:29)  Discussion on how optimizing Google Business Profiles impacts LSA ad performance.
                                  • Role of Reviews in SEO (00:27:40)  Emphasis on the significance of keywords in customer reviews for improving visibility.
                                  • Optimizing Photos for LSA (00:29:42)  Best practices for managing and updating photos in Google Local Services Ads.
                                  • Pricing for LSA Management (00:31:01)  Details on the costs associated with managing Google Local Services Ads for shops.
                                  • Introduction to LSA (00:33:47)  Discussion on the performance of Google Local Services Ads and how to get started.
                                  • Discovery Call Process (00:34:15)  Details on scheduling a discovery call and assessing local competition for LSA.
                                  • Final Thoughts on LSA (00:34:38)  Emphasis on the importance of early adoption of LSA for auto repair shops.
                                  • Self-Management of LSA (00:34:40)  Advice on running LSA independently, highlighting the required time and dedication.
                                  • Closing Remarks (00:35:29)  Thanking listeners and sponsors, and encouraging engagement with the podcast.
                                  
                                  

                                  How To Get In Touch

                                  Join The Auto Repair Marketing Mastermind Group on Facebook

                                  Meet The Pros

                                  Follow SMP on Facebook

                                  Follow SMP on Instagram

                                  Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                  Email Us Podcast Questions or Topics 

                                  Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                  Thanks to our Partners,

                                  RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                  App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                  Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  Business by the Numbers with Hunt Demarest: Understand the...]]>Brian and Hallie break down Google Local Services Ads (LSA) and how auto repair shops are using them to bring in more leads at lower costs. Unlike traditional Google Ads, LSA charges per lead instead of per click, making it a cost-effective approach to customer acquisition. Some shops have reported leads as low as $7 per call.

                                  They cover how to set up LSA, key verification steps, and ways to optimize a shop’s Google Business Profile for better rankings. The discussion also explores how specialty shops can use LSA effectively and when Google Ads might still be useful.

                                  With LSA now open to auto repair shops nationwide, early adopters have a clear advantage. Brian and Hallie explain how to make the most of it and why now is the best time to get started.

                                  Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops.

                                  AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com

                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                  Google Local Service Ads

                                  AutoOps - Scheduling Tools for Auto Shops

                                  The Google Guarantee

                                  Google Screened

                                  Keywords in Reviews – Adding Fuel to the Fire

                                  Show Notes with Timestamps

                                  • Introduction to the Episode (00:00:01) Brian Walker introduces the podcast and guest, Hallie Wassinger, discussing the importance of Google Local Services Ads.
                                  • Overview of Google Local Services Ads (00:02:53)  Hallie explains the recent availability of Google Local Services Ads for auto repair shops across the U.S.
                                  • Historical Context of Local Services Ads (00:03:25)  Discussion on the past availability of Google Guaranteed Ads and their expansion to auto repair shops.
                                  • Current Availability and Limitations (00:04:38)  Hallie details the current state of Local Services Ads for tire shops and their limited availability.
                                  • Cost Structure of Local Services Ads (00:05:34)  Introduction to the pay-per-lead model, highlighting its differences from traditional Google Ads.
                                  • Service Categories for Auto Repair (00:06:45) Hallie outlines the specific services auto repair shops can advertise under Local Services Ads.
                                  • Lead Generation Process (00:07:44)  Explanation of how leads are generated through phone calls or messages via the Local Services Ads dashboard.
                                  • Ongoing Maintenance of Ads (00:08:31)  Discussion on the necessity of monitoring and rating leads to optimize the ad performance.
                                  • Success Stories from Beta Testing (00:10:55)  Brian shares a success story from Chris Cotton, highlighting low lead costs achieved through Local Services Ads.
                                  • Lead Cost Insights (00:11:39)  Hallie provides average lead cost data, emphasizing the effectiveness of the ads for auto repair shops.
                                  • Visibility of Local Services Ads (00:12:18)  Brian describes how Local Services Ads appear prominently in search results, enhancing visibility.
                                  • Google Screened vs. Google Guaranteed (00:13:02)  Hallie explains the differences between Google Screened and Google Guaranteed, focusing on their application processes.
                                  • RepairPal Sponsorship Message (00:14:27)  Brian thanks RepairPal for sponsoring the episode and discusses the benefits of being in their certified network.
                                  • App Fueled Sponsorship Message (00:15:32)  Brian introduces App Fueled, promoting their customer loyalty app for auto repair shops.
                                  • Verification Process for Shops (00:16:33)  Hallie outlines the verification process for shops to join Google Local Services Ads, including necessary checks.
                                  • Verification Steps for LSA (00:16:50)  Overview of the verification process for auto repair shops applying for Google Local Services Ads.
                                  • Challenges with Specialty Shops (00:19:14)  Discussion on difficulties specialty shops face with Google Local Services Ads targeting.
                                  • Specialization in Google Ads (00:20:03)  Insights on why specialized shops may benefit more from traditional Google Ads.
                                  • Opportunities with LSA (00:22:05)  Exploration of the current opportunities available for shops using Google Local Services Ads.
                                  • Cost Benefits of LSA (00:23:13)  Comparison of lead costs between Google Local Services Ads and traditional Google Ads.
                                  • Importance of Google Business Profile (00:24:29)  Discussion on how optimizing Google Business Profiles impacts LSA ad performance.
                                  • Role of Reviews in SEO (00:27:40)  Emphasis on the significance of keywords in customer reviews for improving visibility.
                                  • Optimizing Photos for LSA (00:29:42)  Best practices for managing and updating photos in Google Local Services Ads.
                                  • Pricing for LSA Management (00:31:01)  Details on the costs associated with managing Google Local Services Ads for shops.
                                  • Introduction to LSA (00:33:47)  Discussion on the performance of Google Local Services Ads and how to get started.
                                  • Discovery Call Process (00:34:15)  Details on scheduling a discovery call and assessing local competition for LSA.
                                  • Final Thoughts on LSA (00:34:38)  Emphasis on the importance of early adoption of LSA for auto repair shops.
                                  • Self-Management of LSA (00:34:40)  Advice on running LSA independently, highlighting the required time and dedication.
                                  • Closing Remarks (00:35:29)  Thanking listeners and sponsors, and encouraging engagement with the podcast.
                                  
                                  

                                  How To Get In Touch

                                  Join The Auto Repair Marketing Mastermind Group on Facebook

                                  Meet The Pros

                                  Follow SMP on Facebook

                                  Follow SMP on Instagram

                                  Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                  Email Us Podcast Questions or Topics 

                                  Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                  Thanks to our Partners,

                                  RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                  App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                  Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>5919176f-a683-4168-8e99-138f1973f357Wed, 26 Mar 2025 00:15:00 -050035:52falsebonusDon’t Sell, Connect: The Power of Emotion with Your Clients [RR 1032]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Dan Clark explores how emotion surpasses reason in driving action, particularly in sales, emphasizing the power of storytelling to activate specific brain chemicals. He shares personal experiences, including his recovery from paralysis, to illustrate the impact of belief and a strong "why." The conversation delves into societal stigmas around emotional expression, especially for men, and the importance of genuine connection. Clark further explains how leveraging brain chemistry through storytelling enhances influence and strengthens customer relationships. He concludes by stressing that businesses should prioritize deep human connections over mere transactions. Dan Clark, Hall of Fame Keynote Speaker, New York Times Best-Selling Author of 37 Books, Expert in Next-Level Leadership for Teams, Sales, and Life. https://danclark.com/ Show Notes
                                  • Watch Full Video Episode
                                  • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                  • Introduction of Dan Clark (00:00:00)
                                  • The Importance of Emotion in Memory (00:02:47)
                                  • Emotion vs. Knowledge in Sales (00:04:17)
                                  • Statistics on Sales Persistence (00:04:47)
                                  • The Role of Storytelling in Sales (00:05:13)
                                  • Social Stigma Around Emotion (00:05:23)
                                  • Mental Health and Emotional Prosperity (00:06:01)
                                  • Creating Discomfort for Growth (00:07:05)
                                  • Asking for Help in Mental Health (00:07:49)
                                  • The Role of Feelings in Leadership and Sales (00:08:07)
                                  • The Zone and Brain Chemicals (00:09:11)
                                  • Emotional Connection in Sports (00:10:06)
                                  • Impact of Storytelling on Audience (00:12:07)
                                  • Overcoming Struggles and Emotional Growth (00:16:29)
                                  • Authenticity and Emotional Expression (00:17:54)
                                  • The Importance of Belief (00:18:30)
                                  • Energy and Attraction (00:19:26)
                                  • Authenticity in Connection (00:19:54)
                                  • Personal Injury Story (00:20:31)
                                  • Rock Foundation vs. Rock Bottom (00:21:21)
                                  • Core Values in Business (00:22:22)
                                  • The Power of Belief (00:23:08)
                                  • Asking the Right Questions (00:23:51)
                                  • Connecting Head and Heart (00:24:36)
                                  • Physiological Responses to Fear (00:24:49)
                                  • Storytelling in Sales (00:27:32)
                                  • Self-Awareness in Customer Service (00:28:29)
                                  • Identifying with Roles (00:30:22)
                                  • Heart-to-Heart Connection (00:30:44)
                                  • Story of Empathy (00:31:07)
                                  
                                  Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                  • 
                                  • 
                                  • 
                                  • Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Dan Clark explores how emotion surpasses reason in driving action, particularly in sales, emphasizing the power of storytelling to activate specific brain chemicals. He shares personal experiences, including his recovery from paralysis, to illustrate the impact of belief and a strong "why." The conversation delves into societal stigmas around emotional expression, especially for men, and the importance of genuine connection. Clark further explains how leveraging brain chemistry through storytelling enhances influence and strengthens customer relationships. He concludes by stressing that businesses should prioritize deep human connections over mere transactions. Dan Clark, Hall of Fame Keynote Speaker, New York Times Best-Selling Author of 37 Books, Expert in Next-Level Leadership for Teams, Sales, and Life. https://danclark.com/ Show Notes
                                    • Watch Full Video Episode
                                    • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                    • Introduction of Dan Clark (00:00:00)
                                    • The Importance of Emotion in Memory (00:02:47)
                                    • Emotion vs. Knowledge in Sales (00:04:17)
                                    • Statistics on Sales Persistence (00:04:47)
                                    • The Role of Storytelling in Sales (00:05:13)
                                    • Social Stigma Around Emotion (00:05:23)
                                    • Mental Health and Emotional Prosperity (00:06:01)
                                    • Creating Discomfort for Growth (00:07:05)
                                    • Asking for Help in Mental Health (00:07:49)
                                    • The Role of Feelings in Leadership and Sales (00:08:07)
                                    • The Zone and Brain Chemicals (00:09:11)
                                    • Emotional Connection in Sports (00:10:06)
                                    • Impact of Storytelling on Audience (00:12:07)
                                    • Overcoming Struggles and Emotional Growth (00:16:29)
                                    • Authenticity and Emotional Expression (00:17:54)
                                    • The Importance of Belief (00:18:30)
                                    • Energy and Attraction (00:19:26)
                                    • Authenticity in Connection (00:19:54)
                                    • Personal Injury Story (00:20:31)
                                    • Rock Foundation vs. Rock Bottom (00:21:21)
                                    • Core Values in Business (00:22:22)
                                    • The Power of Belief (00:23:08)
                                    • Asking the Right Questions (00:23:51)
                                    • Connecting Head and Heart (00:24:36)
                                    • Physiological Responses to Fear (00:24:49)
                                    • Storytelling in Sales (00:27:32)
                                    • Self-Awareness in Customer Service (00:28:29)
                                    • Identifying with Roles (00:30:22)
                                    • Heart-to-Heart Connection (00:30:44)
                                    • Story of Empathy (00:31:07)
                                    
                                    Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                    • 
                                    • 
                                    • 
                                    • 
                                    • 
                                    
                                    ]]>4b1db931-d601-403f-8b90-a35d00778995Tue, 25 Mar 2025 00:15:00 -050031:51falsefull10321032THESE THREE THINGS [E206] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                    In this episode of "The Weekly Blitz," Coach Chris Cotton delivers insightful guidance tailored specifically for auto repair shop owners. He delves into the effects of spring break on sales, underscoring the significance of having a well-planned marketing calendar to effectively navigate and prepare for seasonal slowdowns that can impact business. Chris enriches the discussion by sharing a personal anecdote about dealing with an aftermarket warranty issue, illustrating the critical importance of maintaining customer trust and satisfaction, even when it presents financial challenges for the business. This story serves as a reminder of the long-term value of prioritizing customer relationships and integrity.

                                    Additionally, Chris provides an exciting update on Project Alpha, a shop he acquired, showcasing its remarkable turnaround in financial performance. He details the innovative staffing strategies implemented, which have contributed to the shop's success and growth. These strategies not only improved efficiency but also fostered a positive work environment, setting a benchmark for other shop owners to follow.

                                    
                                    

                                    The episode is proudly sponsored by Shop Marketing Pros, a company that specializes in providing marketing solutions tailored for auto repair shops. Their expertise helps shop owners enhance their visibility and reach, ensuring they stay competitive in the ever-evolving market.

                                    
                                    

                                    **Spring Break Challenges (00:01:05)** 

                                    In this segment, Chris delves into the seasonal challenges faced by repair shops during the spring break period. He explains how the influx of vacations and travel plans leads to a noticeable dip in sales, as fewer customers seek repairs during this time. To counteract this trend, Chris emphasizes the importance of having a well-structured marketing calendar. By planning promotions and outreach efforts in advance, repair shops can better navigate the slow season and maintain a steady flow of business.

                                    
                                    

                                    **Doing What's Right for Customers (00:06:31)** 

                                    Chris shares a compelling personal experience that underscores the significance of exceptional customer service. He recounts a situation where he had to make a tough decision to prioritize the needs of a customer over immediate profit. This story highlights the long-term benefits of building trust and loyalty by consistently doing what's right for customers. Chris argues that by putting customers first, businesses can foster stronger relationships and ultimately achieve greater success.

                                    
                                    

                                    **Project Alpha Update (00:10:26)** 

                                    In this update, Chris provides an in-depth look at the progress of Project Alpha, the shop he recently acquired. He discusses the financial performance of the shop, noting significant improvements in revenue and profitability since the acquisition. Chris also outlines the operational changes implemented to enhance efficiency and customer satisfaction. From streamlining processes to upgrading equipment, these improvements have positioned the shop for continued growth and success in the competitive market.

                                     Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                                    www.autoshopcoaching.com 

                                    Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                    Youtube: https://bit.ly/3ClX0ae

                                    The Aftermarket Radio Network

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                    To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                    Don't forget to rate and review us!

                                    Connect with Chris:

                                    AutoFix-Auto Shop Coaching

                                    www.autoshopcoaching.com

                                    www.aftermarketradionetwork.com

                                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                    ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                    In this episode of "The Weekly Blitz," Coach Chris Cotton delivers insightful guidance tailored specifically for auto repair shop owners. He delves into the effects of spring break on sales, underscoring the significance of having a well-planned marketing calendar to effectively navigate and prepare for seasonal slowdowns that can impact business. Chris enriches the discussion by sharing a personal anecdote about dealing with an aftermarket warranty issue, illustrating the critical importance of maintaining customer trust and satisfaction, even when it presents financial challenges for the business. This story serves as a reminder of the long-term value of prioritizing customer relationships and integrity.

                                    Additionally, Chris provides an exciting update on Project Alpha, a shop he acquired, showcasing its remarkable turnaround in financial performance. He details the innovative staffing strategies implemented, which have contributed to the shop's success and growth. These strategies not only improved efficiency but also fostered a positive work environment, setting a benchmark for other shop owners to follow.

                                    
                                    

                                    The episode is proudly sponsored by Shop Marketing Pros, a company that specializes in providing marketing solutions tailored for auto repair shops. Their expertise helps shop owners enhance their visibility and reach, ensuring they stay competitive in the ever-evolving market.

                                    
                                    

                                    **Spring Break Challenges (00:01:05)** 

                                    In this segment, Chris delves into the seasonal challenges faced by repair shops during the spring break period. He explains how the influx of vacations and travel plans leads to a noticeable dip in sales, as fewer customers seek repairs during this time. To counteract this trend, Chris emphasizes the importance of having a well-structured marketing calendar. By planning promotions and outreach efforts in advance, repair shops can better navigate the slow season and maintain a steady flow of business.

                                    
                                    

                                    **Doing What's Right for Customers (00:06:31)** 

                                    Chris shares a compelling personal experience that underscores the significance of exceptional customer service. He recounts a situation where he had to make a tough decision to prioritize the needs of a customer over immediate profit. This story highlights the long-term benefits of building trust and loyalty by consistently doing what's right for customers. Chris argues that by putting customers first, businesses can foster stronger relationships and ultimately achieve greater success.

                                    
                                    

                                    **Project Alpha Update (00:10:26)** 

                                    In this update, Chris provides an in-depth look at the progress of Project Alpha, the shop he recently acquired. He discusses the financial performance of the shop, noting significant improvements in revenue and profitability since the acquisition. Chris also outlines the operational changes implemented to enhance efficiency and customer satisfaction. From streamlining processes to upgrading equipment, these improvements have positioned the shop for continued growth and success in the competitive market.

                                     Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                                    www.autoshopcoaching.com 

                                    Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                    Youtube: https://bit.ly/3ClX0ae

                                    The Aftermarket Radio Network

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                    To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                    Don't forget to rate and review us!

                                    Connect with Chris:

                                    AutoFix-Auto Shop Coaching

                                    www.autoshopcoaching.com

                                    www.aftermarketradionetwork.com

                                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                    ]]>f5a52efc-3fed-42e1-8da6-2f40d12f756cMon, 24 Mar 2025 00:15:00 -050013:46falsebonusThe Edge of a Generation - with Darren McLea [E035] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                    Watch Full Video Episode

                                    Today’s guest is Darren Mclea - whom our host, Craig O’Neill has been friends with since meeting the Mcleas (virtually) in 2018.  In those days, Darren and Craig were working together on projects for adopting technology - but today’s episode goes much farther back than that!

                                    Both Darren and Craig were born in the early 80’s and as such - carry similar generational experiences.  While sometimes referred to as “Xennials,” Craig prefers to introduce himself as an “Elder Millenial.”  In this conversation - which was sparked by a post Darren shared in social media - listeners will enjoy some nostalgia for times past, while contemplating technology's role in communication in the near future.

                                    Specifically, Craig invites Darren to discuss why their unique generation’s upbringing and relationship with technology helped to shape their perspectives and outlooks today.

                                    You will hear several topics and enjoy many reflections including:

                                    • How the speed and pace of information has changed.
                                    • How problems with communication in the recent past may not have been bad problems to have.
                                    • What the technology was like on Sept 11, 2001.
                                    • A delightful musical “Come from Away” based on 9/11 and why Canada is a great neighbor (and how it highlights what technology was like on Sept 11, 2001)
                                    • Parenting today’s youth in a technological era
                                    • What would happen if a crisis occurred today and suddenly we had no smart phones?
                                    • The importance of shared experiences.
                                    • Why commercial breaks aren't always a bad thing.
                                    • Brain calories.
                                    • Newspapers.
                                    • The good and the bad of analog and digital.
                                    
                                    

                                    Listeners will enjoy the lightheartedness and good humor in this chat and yet may feel properly challenged to consider some of the ways we can recapture the good times in our present times.

                                    You will be encouraged to keep your minds clear of clutter, and cultivate shared experiences with those around you.  The good ol’ days are still here - if we let them be.

                                    The word of the day: Posterity. pos·ter·i·ty. noun: All future generations of people.

                                    About our guest:

                                    Darren McLea grew up in the tire business and now helps advance the business development of tire and auto repair companies just like yours. His mission is to help you create long term, loyal customer relationships through effective communication, not just sell more tires. 

                                    https://www.djmsolutions.net/

                                    Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                    The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                    AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                    AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                    Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                    In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                    Contact Information

                                    • Email Craig O'Neill: speakup@craigoneill.net
                                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                    
                                    

                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                    ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                    Watch Full Video Episode

                                    Today’s guest is Darren Mclea - whom our host, Craig O’Neill has been friends with since meeting the Mcleas (virtually) in 2018.  In those days, Darren and Craig were working together on projects for adopting technology - but today’s episode goes much farther back than that!

                                    Both Darren and Craig were born in the early 80’s and as such - carry similar generational experiences.  While sometimes referred to as “Xennials,” Craig prefers to introduce himself as an “Elder Millenial.”  In this conversation - which was sparked by a post Darren shared in social media - listeners will enjoy some nostalgia for times past, while contemplating technology's role in communication in the near future.

                                    Specifically, Craig invites Darren to discuss why their unique generation’s upbringing and relationship with technology helped to shape their perspectives and outlooks today.

                                    You will hear several topics and enjoy many reflections including:

                                    • How the speed and pace of information has changed.
                                    • How problems with communication in the recent past may not have been bad problems to have.
                                    • What the technology was like on Sept 11, 2001.
                                    • A delightful musical “Come from Away” based on 9/11 and why Canada is a great neighbor (and how it highlights what technology was like on Sept 11, 2001)
                                    • Parenting today’s youth in a technological era
                                    • What would happen if a crisis occurred today and suddenly we had no smart phones?
                                    • The importance of shared experiences.
                                    • Why commercial breaks aren't always a bad thing.
                                    • Brain calories.
                                    • Newspapers.
                                    • The good and the bad of analog and digital.
                                    
                                    

                                    Listeners will enjoy the lightheartedness and good humor in this chat and yet may feel properly challenged to consider some of the ways we can recapture the good times in our present times.

                                    You will be encouraged to keep your minds clear of clutter, and cultivate shared experiences with those around you.  The good ol’ days are still here - if we let them be.

                                    The word of the day: Posterity. pos·ter·i·ty. noun: All future generations of people.

                                    About our guest:

                                    Darren McLea grew up in the tire business and now helps advance the business development of tire and auto repair companies just like yours. His mission is to help you create long term, loyal customer relationships through effective communication, not just sell more tires. 

                                    https://www.djmsolutions.net/

                                    Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                    The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                    AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                    AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                    Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                    In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                    Contact Information

                                    • Email Craig O'Neill: speakup@craigoneill.net
                                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                    
                                    

                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                    ]]>76825e4b-274d-4605-8b60-2004ae6816f0Mon, 24 Mar 2025 00:15:00 -050050:34falsebonusLeadership Transitions and Fresh Perspectives: MACS 2025 [THA 425]Thanks to our Partners, NAPA TRACS, and Today's Class

                                    Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this conversation explores the transition of leadership within the MACS Association. Outgoing chairman Andy Fiffick and incoming chairman Aaron Becker reflect on the organization’s history, its future direction, and the critical role of continuous education in the automotive industry.

                                    They discuss the necessity of adapting to technological advancements, particularly in thermal management for electric vehicles, and emphasize the invaluable networking opportunities offered by MACS and similar industry events. The conversation also highlights the increasing complexity of vehicle systems and the growing influence of AI in automotive businesses.

                                    Discover expert perspectives on emerging refrigerants, the integration of technology in vehicle maintenance, and the challenges and successes that have shaped MACS over the years.

                                    Aaron Becker, President, AirSept. Aaron’s previous episodes HERE

                                    Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy’s other episodes HERE Show Notes
                                    • Watch Full Video Episode
                                    • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                    • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                    • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                    • Koura: https://www.kouraglobal.com/
                                    • Honeywell: https://www.honeywell.com/us/en
                                    • Introduction to the Episode (00:00:00)
                                    • Andy Reflects on His Tenure (00:01:44)
                                    • The Impact of the Housing Crash (00:02:18)
                                    • Transition of Leadership (00:04:39)
                                    • Aaron Becker's Introduction (00:05:01)
                                    • The Importance of Thermal Management (00:07:29)
                                    • Thermal Management's Role in Modern Vehicles (00:09:03)
                                    • Technology Specialists and Thermal Management (00:10:02)
                                    • Aaron's Innovative Approach (00:11:40)
                                    • Evolution of Products at AirSept (00:12:07)
                                    • Adapting to Changing Technology (00:15:31)
                                    • Reflections on Industry Changes (00:16:04)
                                    • Understanding Vehicle Technology (00:16:55)
                                    • Embracing New Technologies (00:18:20)
                                    • AI Integration in Business (00:19:27)
                                    • Networking at Events (00:24:18)
                                    • Continuing Education (00:29:33)
                                    • Encouragement to Join MACS (00:31:02)
                                    
                                    Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                    • 
                                    • Thanks to our Partners, NAPA TRACS, and Today's Class

                                      Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this conversation explores the transition of leadership within the MACS Association. Outgoing chairman Andy Fiffick and incoming chairman Aaron Becker reflect on the organization’s history, its future direction, and the critical role of continuous education in the automotive industry.

                                      They discuss the necessity of adapting to technological advancements, particularly in thermal management for electric vehicles, and emphasize the invaluable networking opportunities offered by MACS and similar industry events. The conversation also highlights the increasing complexity of vehicle systems and the growing influence of AI in automotive businesses.

                                      Discover expert perspectives on emerging refrigerants, the integration of technology in vehicle maintenance, and the challenges and successes that have shaped MACS over the years.

                                      Aaron Becker, President, AirSept. Aaron’s previous episodes HERE

                                      Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy’s other episodes HERE Show Notes
                                      • Watch Full Video Episode
                                      • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                      • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                      • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                      • Koura: https://www.kouraglobal.com/
                                      • Honeywell: https://www.honeywell.com/us/en
                                      • Introduction to the Episode (00:00:00)
                                      • Andy Reflects on His Tenure (00:01:44)
                                      • The Impact of the Housing Crash (00:02:18)
                                      • Transition of Leadership (00:04:39)
                                      • Aaron Becker's Introduction (00:05:01)
                                      • The Importance of Thermal Management (00:07:29)
                                      • Thermal Management's Role in Modern Vehicles (00:09:03)
                                      • Technology Specialists and Thermal Management (00:10:02)
                                      • Aaron's Innovative Approach (00:11:40)
                                      • Evolution of Products at AirSept (00:12:07)
                                      • Adapting to Changing Technology (00:15:31)
                                      • Reflections on Industry Changes (00:16:04)
                                      • Understanding Vehicle Technology (00:16:55)
                                      • Embracing New Technologies (00:18:20)
                                      • AI Integration in Business (00:19:27)
                                      • Networking at Events (00:24:18)
                                      • Continuing Education (00:29:33)
                                      • Encouragement to Join MACS (00:31:02)
                                      
                                      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                      • 
                                      • 
                                      • 
                                      • 
                                      
                                      ]]>34a7c64e-424b-4e87-9962-f4d03631228eFri, 21 Mar 2025 00:15:00 -050032:14falsefull425425Stagflation: What is It? [E162] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                      In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into a major economic issue that could impact your auto repair shop: stagflation. With inflation staying high and economic growth slowing, what does this mean for your business? Should you be concerned about a recession, and how can you prepare? Hunt breaks it all down with real-world insights and historical comparisons to the 1970s economic crisis.

                                      🔹 What You’ll Learn in This Episode:

                                      • What stagflation is and why it matters now.
                                      • How inflation is outpacing wage growth and hurting the middle class.
                                      • The impact of tariffs, oil prices, and fiscal policy on businesses.
                                      • Lessons from past economic downturns (1970s and Japan's lost decades).
                                      • How auto repair shop owners can stay profitable in a shifting economy.
                                      
                                      

                                      Stay ahead of the curve and make informed decisions for your business!

                                      Thanks to our partner, NAPA TRACS

                                      Did you know that NAPA TRACS has onsite training plus six days a week support?

                                      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                      Thanks to our partner, Promotive

                                      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                      Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                      Visit us Online: www.paarmelis.com

                                      Email Hunt: podcast@paarmelis.com

                                      Text Paar Melis @ 301-307-5413

                                      Download a Copy of My Books Here:

                                      • Wrenches to Write-Offs
                                      • Your Perfect Shop 
                                      
                                      

                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                      The Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      ]]>Thanks to our partners, NAPA TRACS and Promotive

                                      In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into a major economic issue that could impact your auto repair shop: stagflation. With inflation staying high and economic growth slowing, what does this mean for your business? Should you be concerned about a recession, and how can you prepare? Hunt breaks it all down with real-world insights and historical comparisons to the 1970s economic crisis.

                                      🔹 What You’ll Learn in This Episode:

                                      • What stagflation is and why it matters now.
                                      • How inflation is outpacing wage growth and hurting the middle class.
                                      • The impact of tariffs, oil prices, and fiscal policy on businesses.
                                      • Lessons from past economic downturns (1970s and Japan's lost decades).
                                      • How auto repair shop owners can stay profitable in a shifting economy.
                                      
                                      

                                      Stay ahead of the curve and make informed decisions for your business!

                                      Thanks to our partner, NAPA TRACS

                                      Did you know that NAPA TRACS has onsite training plus six days a week support?

                                      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                      Thanks to our partner, Promotive

                                      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                      Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                      Visit us Online: www.paarmelis.com

                                      Email Hunt: podcast@paarmelis.com

                                      Text Paar Melis @ 301-307-5413

                                      Download a Copy of My Books Here:

                                      • Wrenches to Write-Offs
                                      • Your Perfect Shop 
                                      
                                      

                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                      The Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      ]]>626db920-9234-493d-9372-190774291035Thu, 20 Mar 2025 00:15:00 -050030:22falsebonusAutomotive Diagnostics, Badgers, and ADAS Calibration [E178] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                      Matt Fanslow and Sean Tipping discuss the complexities and evolving terminology within the automotive diagnostic field, particularly regarding immobilizer systems and advanced driver-assistance systems (ADAS). They further explore challenges related to module identification, service information discrepancies, and the tools used in modern auto repair, including stories about acquiring specialized equipment and encountering frustrating technical issues.

                                      NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                      Contact Information

                                      • Email Matt: mattfanslowpodcast@gmail.com
                                      • Diagnosing the Aftermarket A - Z YouTube Channel
                                      
                                      

                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                      The Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      ]]>Thanks to our Partner, NAPA Autotech

                                      Matt Fanslow and Sean Tipping discuss the complexities and evolving terminology within the automotive diagnostic field, particularly regarding immobilizer systems and advanced driver-assistance systems (ADAS). They further explore challenges related to module identification, service information discrepancies, and the tools used in modern auto repair, including stories about acquiring specialized equipment and encountering frustrating technical issues.

                                      NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                      Contact Information

                                      • Email Matt: mattfanslowpodcast@gmail.com
                                      • Diagnosing the Aftermarket A - Z YouTube Channel
                                      
                                      

                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                      The Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      ]]>ecf75ba3-9b7d-439c-b833-77ce822fb2e8Wed, 19 Mar 2025 00:15:00 -050001:03:07falsebonusTaking An Active Role In Your Shop's Marketing [E144] - The Auto Repair Marketing PodcastMarketing isn’t just about spending money; it’s about strategy, creativity, and knowing what actually works. That’s exactly what Brian and Kim Walker unpack in this conversation with Doug DeLuca, owner of Boca AutoFix, who built a thriving auto repair shop without ever working as a technician before opening his doors.

                                      Doug’s IT background gave him an edge, helping him master SEO, content marketing, and social media, all while running his shop. He shares with Brian and Kim how he tracks data, refines his messaging, and attracts the right clients using unconventional but effective methods. From leveraging Facebook groups to pull in college students to secret-shopping a quick-lube competitor for blog content, Doug proves that marketing success comes from being proactive and intentional.

                                      This conversation tackles why not every shop needs Google Ads, how to structure diagnostic fees without scaring off clients, and the importance of community involvement. Doug’s hands-on, data-driven approach to marketing offers real insights for shop owners looking to take control of their marketing and maximize results.

                                      Brian, Kim, and Doug break it all down, giving shop owners a blueprint for smarter, more effective marketing.

                                      Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                      RepairPal.com/shops.

                                      Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.

                                      How To Get In Touch With The Guest

                                      Doug DeLucca’s Facebook account 

                                      Doug@bocaautofix.com

                                      BOCA Auto Fix - (561) 826-8834

                                      Lagniappe (Books, Links, Other Podcasts, etc)

                                      ASTA

                                      They Ask You Answer

                                      They Ask You Answer Podcast Episode 093

                                      Which is the right fit for you? A quick lube or an independent auto repair shop?

                                      Google Local Service Ads

                                      Show Notes with Timestamps

                                      • Introduction to the Podcast (00:00:01)  The podcast begins with a welcome message from the host, Brian Walker.
                                      • Guest Introduction (00:00:10)  Brian introduces co-host Kim and guest Doug DeLuca, owner of Boca Auto Fix.
                                      • Overview of Boca Auto Fix (00:00:51)  Doug shares details about his auto repair shop, including its location and age.
                                      • Hiring an Apprentice (00:01:09)  Doug discusses the recent hiring of an apprentice and the journey leading to this decision.
                                      • Challenges in Hiring (00:02:13)  The speakers reflect on the difficulties shop owners face in finding and hiring young talent.
                                      • Marketing Journey Begins (00:03:02)  Discussion shifts to Doug's initial marketing efforts and his involvement in content creation.
                                      • Background in Technology (00:04:07)  Doug explains his previous technology background and how it influenced his approach to marketing.
                                      • Learning SEO and Marketing (00:04:45)  Doug describes his self-taught journey in SEO and digital marketing after opening his shop.
                                      • Realizing Marketing Needs (00:06:14)  Doug reflects on his initial assumptions about marketing and the reality of attracting customers.
                                      • Understanding SEO Basics (00:08:09)  Doug shares his insights on SEO and the learning process involved in mastering it.
                                      • Frameworks in Marketing (00:10:25)  The conversation explores the use of frameworks in both auto repair and marketing strategies.
                                      • Adopting "They Ask, You Answer" (00:11:23)  Doug discusses his experience with the "They Ask, You Answer" philosophy in content creation.
                                      • Writing Blogs for Customer Engagement (00:12:21)  Doug explains how he uses customer inquiries to create relevant blog content for his shop.
                                      • Experience at a Quick Lube (00:13:29)  Doug shares his firsthand experience at a quick lube to highlight differences in service quality.
                                      • Experience Comparison (00:14:06) Doug shares his experience of visiting a competitor's shop to understand customer perception and service quality.
                                      • Proactive Client Advocacy (00:14:57) The team discusses the importance of guiding potential clients to the right service provider based on their needs.
                                      • Sponsorship and Marketing Tools (00:16:13) Brian introduces RepairPal, highlighting its benefits for attracting new customers and building trust.
                                      • Customer Loyalty Apps (00:17:51) Brian discusses the advantages of using App Fueled to create customer loyalty programs for auto repair shops.
                                      • Incognito Visits (00:18:20) Doug talks about visiting a competitor's shop incognito to gain insights without revealing their identity.
                                      • Collaboration Over Competition (00:19:09) The speakers explore the idea of referring customers to other shops and building relationships in the industry.
                                      • Challenging Competition Norms (00:20:20) Brian reflects on inviting competitors to the podcast, emphasizing collaboration over traditional competition.
                                      • Marketing Involvement (00:22:42) Doug explains the ad hoc nature of their marketing efforts and the role of social media in their strategy.
                                      • Community Involvement (00:27:41) Doug shares their family's volunteer work and how it integrates with their business's social media presence.
                                      • Engaging the College Market (00:28:51) Doug discusses how 30% of his clients are college students and their marketing strategies.
                                      • Collaborating with Local Professors (00:31:18) Doug shares his experience working with a marketing professor for student analysis of his business.
                                      • Challenges of Seasonal Demand (00:32:24) Discussion on the impact of seasonal changes on business demand and local marketing efforts.
                                      • Starting with Marketing (00:34:02) Doug advises new shop owners to listen to podcasts and conduct online research for marketing.
                                      • SEO as a Long-Term Strategy (00:35:08) Doug explains the importance of SEO and its long-term benefits for business growth.
                                      • Understanding Competition (00:36:44) Doug emphasizes the need to analyze competition and not assume marketing strategies will work universally.
                                      • The Importance of Data (00:39:08) Doug highlights the role of data in assessing marketing effectiveness and making informed decisions.
                                      • Nuances of Market Dynamics (00:41:14) Discussion on how geographical and seasonal factors affect marketing strategies in auto repair.
                                      • Client Avatar and Marketing Alignment (00:42:13) Doug explains the significance of understanding the ideal customer for effective marketing strategies. 
                                      • Overcoming Diagnostic Fee Challenges (00:43:09) Discussion on how Doug has adjusted his approach to diagnostic fees to improve customer conversion.
                                      • The Importance of Evaluation Fees (00:43:40) Discussion on the role of evaluation fees and their impact on shop maturity.
                                      • Improving Customer Communication (00:44:09)  Insights on enhancing customer explanations regarding services and processes.
                                      • Coaching and Competitive Analysis (00:45:03)  How coaching helped refine service policies and improve customer relations.
                                      • Content Creation and Marketing Strategy (00:46:32)  The significance of creating content for customer engagement and marketing.
                                      • Duck Duck Jeep Initiative (00:47:05)  Fun marketing strategy involving ducks to engage with the local Jeep community.
                                      • Value of Customer Feedback (00:48:46)  Importance of understanding customer inquiries and improving service based on feedback.
                                      • Contact Information for Doug DeLuca (00:49:29)   Doug shares how listeners can reach him for further inquiries.
                                      
                                      

                                      How To Get In Touch

                                      Join The Auto Repair Marketing Mastermind Group on Facebook

                                      Marketing isn’t just about spending money; it’s about strategy, creativity, and knowing what actually works. That’s exactly what Brian and Kim Walker unpack in this conversation with Doug DeLuca, owner of Boca AutoFix, who built a thriving auto repair shop without ever working as a technician before opening his doors.

                                      Doug’s IT background gave him an edge, helping him master SEO, content marketing, and social media, all while running his shop. He shares with Brian and Kim how he tracks data, refines his messaging, and attracts the right clients using unconventional but effective methods. From leveraging Facebook groups to pull in college students to secret-shopping a quick-lube competitor for blog content, Doug proves that marketing success comes from being proactive and intentional.

                                      This conversation tackles why not every shop needs Google Ads, how to structure diagnostic fees without scaring off clients, and the importance of community involvement. Doug’s hands-on, data-driven approach to marketing offers real insights for shop owners looking to take control of their marketing and maximize results.

                                      Brian, Kim, and Doug break it all down, giving shop owners a blueprint for smarter, more effective marketing.

                                      Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                      RepairPal.com/shops.

                                      Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.

                                      How To Get In Touch With The Guest

                                      Doug DeLucca’s Facebook account 

                                      Doug@bocaautofix.com

                                      BOCA Auto Fix - (561) 826-8834

                                      Lagniappe (Books, Links, Other Podcasts, etc)

                                      ASTA

                                      They Ask You Answer

                                      They Ask You Answer Podcast Episode 093

                                      Which is the right fit for you? A quick lube or an independent auto repair shop?

                                      Google Local Service Ads

                                      Show Notes with Timestamps

                                      • Introduction to the Podcast (00:00:01)  The podcast begins with a welcome message from the host, Brian Walker.
                                      • Guest Introduction (00:00:10)  Brian introduces co-host Kim and guest Doug DeLuca, owner of Boca Auto Fix.
                                      • Overview of Boca Auto Fix (00:00:51)  Doug shares details about his auto repair shop, including its location and age.
                                      • Hiring an Apprentice (00:01:09)  Doug discusses the recent hiring of an apprentice and the journey leading to this decision.
                                      • Challenges in Hiring (00:02:13)  The speakers reflect on the difficulties shop owners face in finding and hiring young talent.
                                      • Marketing Journey Begins (00:03:02)  Discussion shifts to Doug's initial marketing efforts and his involvement in content creation.
                                      • Background in Technology (00:04:07)  Doug explains his previous technology background and how it influenced his approach to marketing.
                                      • Learning SEO and Marketing (00:04:45)  Doug describes his self-taught journey in SEO and digital marketing after opening his shop.
                                      • Realizing Marketing Needs (00:06:14)  Doug reflects on his initial assumptions about marketing and the reality of attracting customers.
                                      • Understanding SEO Basics (00:08:09)  Doug shares his insights on SEO and the learning process involved in mastering it.
                                      • Frameworks in Marketing (00:10:25)  The conversation explores the use of frameworks in both auto repair and marketing strategies.
                                      • Adopting "They Ask, You Answer" (00:11:23)  Doug discusses his experience with the "They Ask, You Answer" philosophy in content creation.
                                      • Writing Blogs for Customer Engagement (00:12:21)  Doug explains how he uses customer inquiries to create relevant blog content for his shop.
                                      • Experience at a Quick Lube (00:13:29)  Doug shares his firsthand experience at a quick lube to highlight differences in service quality.
                                      • Experience Comparison (00:14:06) Doug shares his experience of visiting a competitor's shop to understand customer perception and service quality.
                                      • Proactive Client Advocacy (00:14:57) The team discusses the importance of guiding potential clients to the right service provider based on their needs.
                                      • Sponsorship and Marketing Tools (00:16:13) Brian introduces RepairPal, highlighting its benefits for attracting new customers and building trust.
                                      • Customer Loyalty Apps (00:17:51) Brian discusses the advantages of using App Fueled to create customer loyalty programs for auto repair shops.
                                      • Incognito Visits (00:18:20) Doug talks about visiting a competitor's shop incognito to gain insights without revealing their identity.
                                      • Collaboration Over Competition (00:19:09) The speakers explore the idea of referring customers to other shops and building relationships in the industry.
                                      • Challenging Competition Norms (00:20:20) Brian reflects on inviting competitors to the podcast, emphasizing collaboration over traditional competition.
                                      • Marketing Involvement (00:22:42) Doug explains the ad hoc nature of their marketing efforts and the role of social media in their strategy.
                                      • Community Involvement (00:27:41) Doug shares their family's volunteer work and how it integrates with their business's social media presence.
                                      • Engaging the College Market (00:28:51) Doug discusses how 30% of his clients are college students and their marketing strategies.
                                      • Collaborating with Local Professors (00:31:18) Doug shares his experience working with a marketing professor for student analysis of his business.
                                      • Challenges of Seasonal Demand (00:32:24) Discussion on the impact of seasonal changes on business demand and local marketing efforts.
                                      • Starting with Marketing (00:34:02) Doug advises new shop owners to listen to podcasts and conduct online research for marketing.
                                      • SEO as a Long-Term Strategy (00:35:08) Doug explains the importance of SEO and its long-term benefits for business growth.
                                      • Understanding Competition (00:36:44) Doug emphasizes the need to analyze competition and not assume marketing strategies will work universally.
                                      • The Importance of Data (00:39:08) Doug highlights the role of data in assessing marketing effectiveness and making informed decisions.
                                      • Nuances of Market Dynamics (00:41:14) Discussion on how geographical and seasonal factors affect marketing strategies in auto repair.
                                      • Client Avatar and Marketing Alignment (00:42:13) Doug explains the significance of understanding the ideal customer for effective marketing strategies. 
                                      • Overcoming Diagnostic Fee Challenges (00:43:09) Discussion on how Doug has adjusted his approach to diagnostic fees to improve customer conversion.
                                      • The Importance of Evaluation Fees (00:43:40) Discussion on the role of evaluation fees and their impact on shop maturity.
                                      • Improving Customer Communication (00:44:09)  Insights on enhancing customer explanations regarding services and processes.
                                      • Coaching and Competitive Analysis (00:45:03)  How coaching helped refine service policies and improve customer relations.
                                      • Content Creation and Marketing Strategy (00:46:32)  The significance of creating content for customer engagement and marketing.
                                      • Duck Duck Jeep Initiative (00:47:05)  Fun marketing strategy involving ducks to engage with the local Jeep community.
                                      • Value of Customer Feedback (00:48:46)  Importance of understanding customer inquiries and improving service based on feedback.
                                      • Contact Information for Doug DeLuca (00:49:29)   Doug shares how listeners can reach him for further inquiries.
                                      
                                      

                                      How To Get In Touch

                                      Join The Auto Repair Marketing Mastermind Group on Facebook

                                      Meet The Pros

                                      Follow SMP on Facebook

                                      Follow SMP on Instagram

                                      Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                      Email Us Podcast Questions or Topics 

                                      Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                      Thanks to our Partners,

                                      RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                      App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                      Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                      ]]>1f66afe8-1cf4-42e2-86fa-dfe62e0f3e52Wed, 19 Mar 2025 00:15:00 -050050:20falsebonusThe Power of Storytelling: Engaging Employees and Clients [RR 1031]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Recorded at the 2025 Institute Summit, Parker Branch of Branch Automotive joins the conversation to discuss shop culture, leadership, storytelling, and business growth in the diesel specialty repair industry. Learn about the importance of employee buy-in, boosting productivity, and ways to build customer trust through thoughtful use of technology. Parker shares his journey from technician to business coach, offering personal experiences and proven strategies for success. Parker Branch, Branch Automotive, Littleton, CO. Show Notes
                                      • Watch Full Video Episode
                                      • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                      • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                      • Introduction to the Summit (00:00:00)
                                      • Keynote Insights (00:02:07)
                                      • Importance of Storytelling (00:04:08)
                                      • Parker's Background (00:04:52)
                                      • Business Growth (00:05:12)
                                      • Culture in Business (00:06:02)
                                      • Self-Assessment in Leadership (00:08:27)
                                      • Team Accountability (00:09:27)
                                      • Lean Practices (00:10:26)
                                      • Building Trust with Customers (00:11:27)
                                      • AI in Automotive Communication (00:13:33)
                                      • Motivation and Resources (00:17:26)
                                      • Attracting and Retaining Talent (00:18:14)
                                      • Growth vs. Loss (00:18:40)
                                      • Creating a Positive Culture (00:19:34)
                                      • Dealing with Toxic Employees (00:20:19)
                                      • Accountability After Conferences (00:22:22)
                                      • Cultural Engagement Strategies (00:23:41)
                                      • Networking and Collaboration (00:24:23)
                                      • Productivity Challenges (00:28:00)
                                      • Quarterly Performance Evaluations (00:28:31)
                                      • Inspiring Change vs. Forcing Change (00:30:20)
                                      • Seasons of Business (00:31:16)
                                      • Creating Momentum in Business (00:33:14)
                                      • Commitment to Success (00:34:21)
                                      
                                      Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Recorded at the 2025 Institute Summit, Parker Branch of Branch Automotive joins the conversation to discuss shop culture, leadership, storytelling, and business growth in the diesel specialty repair industry. Learn about the importance of employee buy-in, boosting productivity, and ways to build customer trust through thoughtful use of technology. Parker shares his journey from technician to business coach, offering personal experiences and proven strategies for success. Parker Branch, Branch Automotive, Littleton, CO. Show Notes
                                      • Watch Full Video Episode
                                      • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                      • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                      • Introduction to the Summit (00:00:00)
                                      • Keynote Insights (00:02:07)
                                      • Importance of Storytelling (00:04:08)
                                      • Parker's Background (00:04:52)
                                      • Business Growth (00:05:12)
                                      • Culture in Business (00:06:02)
                                      • Self-Assessment in Leadership (00:08:27)
                                      • Team Accountability (00:09:27)
                                      • Lean Practices (00:10:26)
                                      • Building Trust with Customers (00:11:27)
                                      • AI in Automotive Communication (00:13:33)
                                      • Motivation and Resources (00:17:26)
                                      • Attracting and Retaining Talent (00:18:14)
                                      • Growth vs. Loss (00:18:40)
                                      • Creating a Positive Culture (00:19:34)
                                      • Dealing with Toxic Employees (00:20:19)
                                      • Accountability After Conferences (00:22:22)
                                      • Cultural Engagement Strategies (00:23:41)
                                      • Networking and Collaboration (00:24:23)
                                      • Productivity Challenges (00:28:00)
                                      • Quarterly Performance Evaluations (00:28:31)
                                      • Inspiring Change vs. Forcing Change (00:30:20)
                                      • Seasons of Business (00:31:16)
                                      • Creating Momentum in Business (00:33:14)
                                      • Commitment to Success (00:34:21)
                                      
                                      Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>6824fa04-e9df-4e5f-9654-1f4064f802f4Tue, 18 Mar 2025 00:15:00 -050034:46falsefull10311031Stop Putting Yourself Last! Ditch the Guilt! [E205] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                      Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors. Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind 

                                      In episode 205 of "The Weekly Blitz," host Chris Cotton delves into the themes of personal growth, overcoming guilt, and the pursuit of one's goals. Throughout the episode, Chris opens up about his own experiences, sharing the challenges and triumphs he faced while juggling multiple responsibilities. As a shop owner, Chris had to manage the day-to-day operations of his business, ensuring everything ran smoothly and efficiently. At the same time, he made the courageous decision to return to college, determined to complete his degree and fulfill a long-held aspiration.

                                      Chris discusses the delicate balance he had to maintain between his professional duties and academic commitments. He candidly talks about the guilt he initially felt for dedicating time to his studies, fearing it might detract from his business or family obligations. However, through this journey, Chris learned the critical importance of self-care and the necessity of prioritizing one's own dreams and aspirations. He encourages listeners to pursue their goals with determination and to not let guilt stand in the way of their personal development.

                                      Reflecting on his journey, Chris highlights the profound sense of fulfillment that comes from achieving personal goals. He notes how this accomplishment not only boosts self-esteem but also has a positive ripple effect on overall well-being, enhancing both personal and professional life. By sharing his story, Chris aims to inspire others to take bold steps towards their own dreams, reassuring them that it is possible to balance responsibilities while pursuing personal growth.

                                      The episode wraps up with a sponsorship mention for Shop Marketing Pros, a company that specializes in providing marketing solutions tailored specifically for auto repair shops. This partnership underscores the episode's focus on professional development and growth within the auto repair industry.

                                      Introduction to the Episode (00:00:00)

                                      • Chris Cotton introduces the podcast and its purpose, highlighting its focus on auto repair business insights.
                                      
                                      

                                      Sponsorship Mention (00:00:59)

                                      • Details about Shop Marketing Pros and their services for auto repair shops are discussed.
                                      
                                      

                                      Reflection on Vision 2025 (00:01:03)

                                      • Chris shares his experience at the Vision 2025 event, noting the busy atmosphere among shop owners.
                                      
                                      

                                      The Importance of Self-Care (00:02:00)

                                      • Discussion on the necessity of taking time for oneself as a shop owner without feeling guilty.
                                      
                                      

                                      Overcoming Guilt (00:03:04)

                                      • Chris addresses the guilt shop owners often feel and the importance of prioritizing personal well-being.
                                      
                                      

                                      Personal Journey to Education (00:05:02)

                                      • Chris reflects on his decision to return to college after many years, motivated by personal goals.
                                      
                                      

                                      Completion of Degrees (00:06:03)

                                      • He shares the timeline of his and his daughter's graduation, emphasizing the significance of finishing what you start.
                                      
                                      

                                      Lessons in Persistence (00:08:26)

                                      • Chris discusses the importance of completing tasks and setting an example for his daughter.
                                      
                                      

                                      Final Thoughts and Call to Action (00:10:30)

                                      • Encouragement to pursue personal goals and a reminder of the podcast's sponsor, Shop Marketing Pros.
                                      
                                      

                                      Connect with Chris: 

                                      chris autofixsos.com 

                                      Phone: 940.400.1008 

                                      www.autoshopcoaching.com 

                                      Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                      Youtube: https://bit.ly/3ClX0ae

                                      The Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                      Don't forget to rate and review us!

                                      Connect with Chris:

                                      AutoFix-Auto Shop Coaching

                                      www.autoshopcoaching.com

                                      www.aftermarketradionetwork.com

                                      940-400-1008

                                      Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                      YouTube: https://bit.ly/3ClX0ae

                                      Email Chris: chris@autofixsos.com

                                      ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                      Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors. Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind 

                                      In episode 205 of "The Weekly Blitz," host Chris Cotton delves into the themes of personal growth, overcoming guilt, and the pursuit of one's goals. Throughout the episode, Chris opens up about his own experiences, sharing the challenges and triumphs he faced while juggling multiple responsibilities. As a shop owner, Chris had to manage the day-to-day operations of his business, ensuring everything ran smoothly and efficiently. At the same time, he made the courageous decision to return to college, determined to complete his degree and fulfill a long-held aspiration.

                                      Chris discusses the delicate balance he had to maintain between his professional duties and academic commitments. He candidly talks about the guilt he initially felt for dedicating time to his studies, fearing it might detract from his business or family obligations. However, through this journey, Chris learned the critical importance of self-care and the necessity of prioritizing one's own dreams and aspirations. He encourages listeners to pursue their goals with determination and to not let guilt stand in the way of their personal development.

                                      Reflecting on his journey, Chris highlights the profound sense of fulfillment that comes from achieving personal goals. He notes how this accomplishment not only boosts self-esteem but also has a positive ripple effect on overall well-being, enhancing both personal and professional life. By sharing his story, Chris aims to inspire others to take bold steps towards their own dreams, reassuring them that it is possible to balance responsibilities while pursuing personal growth.

                                      The episode wraps up with a sponsorship mention for Shop Marketing Pros, a company that specializes in providing marketing solutions tailored specifically for auto repair shops. This partnership underscores the episode's focus on professional development and growth within the auto repair industry.

                                      Introduction to the Episode (00:00:00)

                                      • Chris Cotton introduces the podcast and its purpose, highlighting its focus on auto repair business insights.
                                      
                                      

                                      Sponsorship Mention (00:00:59)

                                      • Details about Shop Marketing Pros and their services for auto repair shops are discussed.
                                      
                                      

                                      Reflection on Vision 2025 (00:01:03)

                                      • Chris shares his experience at the Vision 2025 event, noting the busy atmosphere among shop owners.
                                      
                                      

                                      The Importance of Self-Care (00:02:00)

                                      • Discussion on the necessity of taking time for oneself as a shop owner without feeling guilty.
                                      
                                      

                                      Overcoming Guilt (00:03:04)

                                      • Chris addresses the guilt shop owners often feel and the importance of prioritizing personal well-being.
                                      
                                      

                                      Personal Journey to Education (00:05:02)

                                      • Chris reflects on his decision to return to college after many years, motivated by personal goals.
                                      
                                      

                                      Completion of Degrees (00:06:03)

                                      • He shares the timeline of his and his daughter's graduation, emphasizing the significance of finishing what you start.
                                      
                                      

                                      Lessons in Persistence (00:08:26)

                                      • Chris discusses the importance of completing tasks and setting an example for his daughter.
                                      
                                      

                                      Final Thoughts and Call to Action (00:10:30)

                                      • Encouragement to pursue personal goals and a reminder of the podcast's sponsor, Shop Marketing Pros.
                                      
                                      

                                      Connect with Chris: 

                                      chris autofixsos.com 

                                      Phone: 940.400.1008 

                                      www.autoshopcoaching.com 

                                      Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                      Youtube: https://bit.ly/3ClX0ae

                                      The Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                      Don't forget to rate and review us!

                                      Connect with Chris:

                                      AutoFix-Auto Shop Coaching

                                      www.autoshopcoaching.com

                                      www.aftermarketradionetwork.com

                                      940-400-1008

                                      Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                      YouTube: https://bit.ly/3ClX0ae

                                      Email Chris: chris@autofixsos.com

                                      ]]>adc32c36-590c-4b2c-b823-5284cd40f863Mon, 17 Mar 2025 00:15:00 -050010:09falsebonusPilot Talk - Communicating with my CFI [E034] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                      We’re speaking up… WAY up in this episode - as our host Craig O’Neill welcomes his friend and Certified Flight Instructor (CFI), Austin Brumfield, to the show.

                                      Anyone responsible for training people to do things new will enjoy takeaways from Austin as he emphasises the importance of communicating calm, clear, and accurate when training student pilots.

                                      Also - It’s travel season - and if you’ve followed the news in 2025 - booking a flight can feel a little overwhelming when you see mishaps dominating the headlines.

                                      Austin brings a great deal of perspective to the conversation - acknowledging some of the communication concerns that exist in US airspace - and balancing that with highest respect for the decorum and professionalism that is practiced and trained into the people who make our air ways safe.

                                      Craig met Autstin while taking flight lessons a few years ago - and the two became quick friends. Austin and his wife Evangela are both missionary pilots who are in the process of raising support for their mission to the remote regions of Alaska.

                                      You can learn more about the Brumfields mission here:

                                      • https://www.facebook.com/TheBrumfieldsinAlaska/
                                      • https://arcticbarnabas.org/team-members/austin-evangela-brumfield/
                                      
                                      

                                      Today’s Word of the Day- Aviophobia: intense fear or dislike of flying

                                      Watch Full Video Episode

                                      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                      Contact Information

                                      • Email Craig O'Neill: speakup@craigoneill.net
                                      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                      
                                      

                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                      ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                      We’re speaking up… WAY up in this episode - as our host Craig O’Neill welcomes his friend and Certified Flight Instructor (CFI), Austin Brumfield, to the show.

                                      Anyone responsible for training people to do things new will enjoy takeaways from Austin as he emphasises the importance of communicating calm, clear, and accurate when training student pilots.

                                      Also - It’s travel season - and if you’ve followed the news in 2025 - booking a flight can feel a little overwhelming when you see mishaps dominating the headlines.

                                      Austin brings a great deal of perspective to the conversation - acknowledging some of the communication concerns that exist in US airspace - and balancing that with highest respect for the decorum and professionalism that is practiced and trained into the people who make our air ways safe.

                                      Craig met Autstin while taking flight lessons a few years ago - and the two became quick friends. Austin and his wife Evangela are both missionary pilots who are in the process of raising support for their mission to the remote regions of Alaska.

                                      You can learn more about the Brumfields mission here:

                                      • https://www.facebook.com/TheBrumfieldsinAlaska/
                                      • https://arcticbarnabas.org/team-members/austin-evangela-brumfield/
                                      
                                      

                                      Today’s Word of the Day- Aviophobia: intense fear or dislike of flying

                                      Watch Full Video Episode

                                      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                      Contact Information

                                      • Email Craig O'Neill: speakup@craigoneill.net
                                      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                      
                                      

                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                      ]]>c5c2b327-663a-4a63-949a-db60aebcda5aMon, 17 Mar 2025 00:15:00 -050045:18falsebonusThe Refrigerant Revolution: From 134A to YF and Beyond [THA 424]Thanks to our Partners, NAPA TRACS, and Today's Class

                                      Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, Honeywell experts explore the advantages of retrofitting older 134A systems with 1234YF refrigerant, highlighting its significantly lower global warming potential. They also discuss the growing complexity of thermal management in EVs, where efficient cooling for batteries and electronics is essential, and the ongoing search for standardized, high-performance refrigerants. Gain insights into the environmental benefits of transitioning to 1234YF, the challenges of EV thermal management, and the critical need for education and training in the automotive aftermarket.

                                      Curtis Vincent, Honeywell MaryJo Vandenbrink, Honeywell Show Notes
                                      • Watch Full Video Episode
                                      • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                      • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                      • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                      • Koura: https://www.kouraglobal.com/
                                      • Honeywell: https://www.honeywell.com/us/en
                                      • Panel Introduction (00:0:00)
                                      • MaryJo's Background (00:02:14)
                                      • Curtis's Background (00:02:40)
                                      • Thermal Management Discussion (00:03:12)
                                      • EVs and Thermal Management (00:04:01)
                                      • Heating Vehicles in Winter (00:04:43)
                                      • Industry Trends Warning (00:06:27)
                                      • Technician Challenges (00:06:57)
                                      • Training on Refrigerants (00:07:21)
                                      • Retrofit Solutions Discussion (00:07:59)
                                      • Environmental Impact of Refrigerants (00:08:40)
                                      • Flammability Concerns (00:09:32)
                                      • Market Adoption of New Refrigerants (00:09:59)
                                      • Discussion on Refrigerant Changes (00:11:01)
                                      • Future Refrigerant Options (00:11:57)
                                      • Standardization Challenges (00:12:37)
                                      • Timeline for New Refrigerant Standards (00:13:44)
                                      • Continuous Education Emphasis (00:16:26)
                                      • The Impact of Refrigerant Usage (00:17:55)
                                      • Environmental Implications (00:18:59)
                                      • Transitioning to Electric Vehicles (00:19:55)
                                      • EPA Approval Process (00:22:10)
                                      • Flammability of Refrigerants (00:22:41)
                                      • Refrigerant Retrofitting (00:23:10)
                                      • Consumer Awareness (00:27:09)
                                      • EV Thermal Management (00:30:20)
                                      • Charging Experiences of EV Owners (00:33:19)
                                      
                                      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                      • 
                                      • 
                                      • Thanks to our Partners, NAPA TRACS, and Today's Class

                                        Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, Honeywell experts explore the advantages of retrofitting older 134A systems with 1234YF refrigerant, highlighting its significantly lower global warming potential. They also discuss the growing complexity of thermal management in EVs, where efficient cooling for batteries and electronics is essential, and the ongoing search for standardized, high-performance refrigerants. Gain insights into the environmental benefits of transitioning to 1234YF, the challenges of EV thermal management, and the critical need for education and training in the automotive aftermarket.

                                        Curtis Vincent, Honeywell MaryJo Vandenbrink, Honeywell Show Notes
                                        • Watch Full Video Episode
                                        • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                        • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                        • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                        • Koura: https://www.kouraglobal.com/
                                        • Honeywell: https://www.honeywell.com/us/en
                                        • Panel Introduction (00:0:00)
                                        • MaryJo's Background (00:02:14)
                                        • Curtis's Background (00:02:40)
                                        • Thermal Management Discussion (00:03:12)
                                        • EVs and Thermal Management (00:04:01)
                                        • Heating Vehicles in Winter (00:04:43)
                                        • Industry Trends Warning (00:06:27)
                                        • Technician Challenges (00:06:57)
                                        • Training on Refrigerants (00:07:21)
                                        • Retrofit Solutions Discussion (00:07:59)
                                        • Environmental Impact of Refrigerants (00:08:40)
                                        • Flammability Concerns (00:09:32)
                                        • Market Adoption of New Refrigerants (00:09:59)
                                        • Discussion on Refrigerant Changes (00:11:01)
                                        • Future Refrigerant Options (00:11:57)
                                        • Standardization Challenges (00:12:37)
                                        • Timeline for New Refrigerant Standards (00:13:44)
                                        • Continuous Education Emphasis (00:16:26)
                                        • The Impact of Refrigerant Usage (00:17:55)
                                        • Environmental Implications (00:18:59)
                                        • Transitioning to Electric Vehicles (00:19:55)
                                        • EPA Approval Process (00:22:10)
                                        • Flammability of Refrigerants (00:22:41)
                                        • Refrigerant Retrofitting (00:23:10)
                                        • Consumer Awareness (00:27:09)
                                        • EV Thermal Management (00:30:20)
                                        • Charging Experiences of EV Owners (00:33:19)
                                        
                                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                        • 
                                        • 
                                        • 
                                        • 
                                        
                                        ]]>6936e5e8-5c54-4baf-a17c-3bdd370b45c1Fri, 14 Mar 2025 00:15:00 -050035:21falsefull424424Projections: Not Just a Bank Requirement [E161] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                        In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the world of financial projections—what they are, why they matter, and how to build a solid financial story that banks will take seriously. Whether you’re looking to secure a loan, expand your shop, or simply set better financial goals, this episode will help you navigate the process with confidence.

                                        Key Takeaways:

                                        • The biggest mistake shop owners make when creating financial projections.
                                        • Why your story matters more than the numbers when pitching a loan request to a bank.
                                        • The three key levers you can adjust in a financial projection: sales, margins, and expenses.
                                        • How to build a realistic projection that a bank will trust.
                                        • Why working with an accountant on projections can save you from financial disaster.
                                        • Common red flags that make banks reject loan applications.
                                        
                                        

                                        Thanks to our partners, NAPA TRACS and Promotive

                                        Thanks to our partner, NAPA TRACS

                                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                        Thanks to our partner, Promotive

                                        It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                        Visit us Online: www.paarmelis.com

                                        Email Hunt: podcast@paarmelis.com

                                        Text Paar Melis @ 301-307-5413

                                        Download a Copy of My Books Here:

                                        • Wrenches to Write-Offs
                                        • Your Perfect Shop 
                                        
                                        

                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                        Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                        The Aftermarket Radio Network

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                        ]]>Thanks to our partners, NAPA TRACS and Promotive

                                        In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the world of financial projections—what they are, why they matter, and how to build a solid financial story that banks will take seriously. Whether you’re looking to secure a loan, expand your shop, or simply set better financial goals, this episode will help you navigate the process with confidence.

                                        Key Takeaways:

                                        • The biggest mistake shop owners make when creating financial projections.
                                        • Why your story matters more than the numbers when pitching a loan request to a bank.
                                        • The three key levers you can adjust in a financial projection: sales, margins, and expenses.
                                        • How to build a realistic projection that a bank will trust.
                                        • Why working with an accountant on projections can save you from financial disaster.
                                        • Common red flags that make banks reject loan applications.
                                        
                                        

                                        Thanks to our partners, NAPA TRACS and Promotive

                                        Thanks to our partner, NAPA TRACS

                                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                        Thanks to our partner, Promotive

                                        It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                        Visit us Online: www.paarmelis.com

                                        Email Hunt: podcast@paarmelis.com

                                        Text Paar Melis @ 301-307-5413

                                        Download a Copy of My Books Here:

                                        • Wrenches to Write-Offs
                                        • Your Perfect Shop 
                                        
                                        

                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                        Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                        The Aftermarket Radio Network

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                        ]]>0f66a64d-9e81-4073-8581-12f1e2d055b9Thu, 13 Mar 2025 00:15:00 -050029:06falsebonusWe All Want to Be Special [E177] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                        NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                        Contact Information

                                        • Email Matt: mattfanslowpodcast@gmail.com
                                        • Diagnosing the Aftermarket A - Z YouTube Channel
                                        
                                        

                                        Key Highlights:

                                        • Matt reflects on the idea of self-awareness and balance, emphasizing that "everything comes from you" and that we are all part of a larger matrix of experiences and growth.
                                        
                                        

                                        Vision Conference Recap:

                                        • Matt shares his experience at the Vision Conference, where he faced a challenging drive through a snowstorm and crosswinds to get there.
                                        • He highlights the hands-on training sessions he participated in, including:
                                        • Key Cutting and Programming Class: Co-taught with Andrew Sexton, where attendees got to physically cut keys and program them using a Honda ignition system.
                                        • Pico Training: A full day of hands-on training with Scott Shotton, focusing on practical, car-side diagnostics.
                                        • Tech Talks: Featuring Garrett Jacobson (HP Tuners) and Zeb Beard (Thermal Imaging), both of whom delivered high-energy, informative sessions.
                                        
                                        

                                        Key Takeaways from Vision:

                                        • HP Tuners: Matt learned new functionalities of the tool, even after using it for over five years. Garrett Jacobson’s class demonstrated how intuitive and powerful the tool can be for diagnostics.
                                        • Thermal Imaging: Zeb Beard emphasized the importance of using thermal imagers regularly, even when it doesn’t seem immediately necessary. His session focused on diesel diagnostics but applied to all vehicles.
                                        
                                        

                                        Personal Reflections and Connections:

                                        • Matt shares heartfelt moments from the conference, including dinners with industry friends like Dan Baumhardt, Matt Hall, Kevin Looney, and others.
                                        • They reminisced about Harvey Chan, a beloved figure in the industry who passed away too soon, and the impact he had on everyone.
                                        • Matt reflects on the duality of emotions—being sad about losing someone but happy to share stories and memories.
                                        
                                        

                                        Behind-the-Scenes Stories:

                                        • Matt dives into the importance of understanding the "behind-the-scenes" of how things are created, whether it’s a business, a movie scene, or even a professional wrestling match.
                                        • He shares an iconic wrestling story about Stone Cold Steve Austin and Bret Hart, highlighting how collaboration and trust led to one of the most memorable moments in wrestling history.
                                        
                                        

                                        Themes of Authenticity and Sharing Knowledge:

                                        • Matt discusses the tendency in the industry to want to feel "special" or to exaggerate success stories.
                                        • He emphasizes the importance of being honest about how things are achieved, whether it’s diagnosing a tough problem or building a successful shop.
                                        • He encourages technicians and shop owners to share their real stories, even if they involve luck or being in the right place at the right time.
                                        
                                        

                                        Filling Your Own Bucket:

                                        • Matt reflects on the need for self-validation and filling your own "bucket" rather than constantly seeking external validation.
                                        • He stresses the importance of being honest with yourself and others, giving credit where it’s due, and taking pride in your work without exaggeration.
                                        
                                        

                                        Key Quotes:

                                        • "Set the freaking thermal imager on your diagnostic cart and start using it, even when you don’t know why."
                                        • "At some point, you’re going to have to fill your own cup. You’re going to have to be content with yourself."
                                        • "The real stories, if somebody could tell them, didn’t take away from the magic. It’s the art, the craftsmanship, the creativity that’s magical."
                                        
                                        

                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                        The Aftermarket Radio Network

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                        ]]>Thanks to our Partner, NAPA Autotech

                                        NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                        Contact Information

                                        • Email Matt: mattfanslowpodcast@gmail.com
                                        • Diagnosing the Aftermarket A - Z YouTube Channel
                                        
                                        

                                        Key Highlights:

                                        • Matt reflects on the idea of self-awareness and balance, emphasizing that "everything comes from you" and that we are all part of a larger matrix of experiences and growth.
                                        
                                        

                                        Vision Conference Recap:

                                        • Matt shares his experience at the Vision Conference, where he faced a challenging drive through a snowstorm and crosswinds to get there.
                                        • He highlights the hands-on training sessions he participated in, including:
                                        • Key Cutting and Programming Class: Co-taught with Andrew Sexton, where attendees got to physically cut keys and program them using a Honda ignition system.
                                        • Pico Training: A full day of hands-on training with Scott Shotton, focusing on practical, car-side diagnostics.
                                        • Tech Talks: Featuring Garrett Jacobson (HP Tuners) and Zeb Beard (Thermal Imaging), both of whom delivered high-energy, informative sessions.
                                        
                                        

                                        Key Takeaways from Vision:

                                        • HP Tuners: Matt learned new functionalities of the tool, even after using it for over five years. Garrett Jacobson’s class demonstrated how intuitive and powerful the tool can be for diagnostics.
                                        • Thermal Imaging: Zeb Beard emphasized the importance of using thermal imagers regularly, even when it doesn’t seem immediately necessary. His session focused on diesel diagnostics but applied to all vehicles.
                                        
                                        

                                        Personal Reflections and Connections:

                                        • Matt shares heartfelt moments from the conference, including dinners with industry friends like Dan Baumhardt, Matt Hall, Kevin Looney, and others.
                                        • They reminisced about Harvey Chan, a beloved figure in the industry who passed away too soon, and the impact he had on everyone.
                                        • Matt reflects on the duality of emotions—being sad about losing someone but happy to share stories and memories.
                                        
                                        

                                        Behind-the-Scenes Stories:

                                        • Matt dives into the importance of understanding the "behind-the-scenes" of how things are created, whether it’s a business, a movie scene, or even a professional wrestling match.
                                        • He shares an iconic wrestling story about Stone Cold Steve Austin and Bret Hart, highlighting how collaboration and trust led to one of the most memorable moments in wrestling history.
                                        
                                        

                                        Themes of Authenticity and Sharing Knowledge:

                                        • Matt discusses the tendency in the industry to want to feel "special" or to exaggerate success stories.
                                        • He emphasizes the importance of being honest about how things are achieved, whether it’s diagnosing a tough problem or building a successful shop.
                                        • He encourages technicians and shop owners to share their real stories, even if they involve luck or being in the right place at the right time.
                                        
                                        

                                        Filling Your Own Bucket:

                                        • Matt reflects on the need for self-validation and filling your own "bucket" rather than constantly seeking external validation.
                                        • He stresses the importance of being honest with yourself and others, giving credit where it’s due, and taking pride in your work without exaggeration.
                                        
                                        

                                        Key Quotes:

                                        • "Set the freaking thermal imager on your diagnostic cart and start using it, even when you don’t know why."
                                        • "At some point, you’re going to have to fill your own cup. You’re going to have to be content with yourself."
                                        • "The real stories, if somebody could tell them, didn’t take away from the magic. It’s the art, the craftsmanship, the creativity that’s magical."
                                        
                                        

                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                        The Aftermarket Radio Network

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                        ]]>abb59812-ae45-44b9-86d8-8143ff98e44dWed, 12 Mar 2025 00:15:00 -050028:03falsebonusPreparing for May's Marketing [E143] - The Auto Repair Marketing PodcastWant to make your shop’s marketing stand out this May? Join Brian Walker and Caroline LeGrand as they break down creative ways to engage your audience, plan your content, and connect with your community.

                                        In this episode, they’ll share creative campaign ideas, fun social media prompts, and practical ways to highlight your team, engage customers, and boost brand awareness. Plus, get inspiration for using national holidays like National Skilled Trades Day, Road Trip Day, and even Pizza Party Day to keep your content fresh and relevant.

                                        Don’t miss this opportunity to simplify your marketing and make a real impact. Tune in now and start planning content that connects!

                                        Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops. 

                                        AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com

                                        Lagniappe (Books, Links, Other Podcasts, etc)

                                        Days of the Year

                                        National Calendar 

                                        Show Notes with Timestamps

                                        • Introduction to the Episode (00:00:01)  Brian and Caroline introduce the podcast and thank RepairPal for their support.
                                        • Preparing for May Marketing (00:01:16)  Discussion on planning marketing strategies for May, emphasizing the importance of advance preparation.
                                        • General Marketing Themes (00:02:00)  Overview of summer-related topics, tax return spending, and pre-trip inspections for vehicles.
                                        • Motorcycle Safety Awareness Month (00:03:17)  Highlighting the importance of motorcycle safety and tips for drivers and riders.
                                        • Military Appreciation Month (00:03:39)  Encouraging auto repair shops to give back to military personnel throughout May.
                                        • Teacher Appreciation Week (00:04:34)  Ideas for showing gratitude to teachers, including small gestures and discounts.
                                        • National Pet Week (00:05:50)  Encouragement to engage customers by sharing pet photos on social media.
                                        • Celebrating Various Appreciation Weeks (00:07:05)  Discussion on multiple appreciation weeks in May and the importance of selecting key themes.
                                        • Learn to Ride a Bike Day (00:08:04)  Suggestions for community engagement by helping kids learn to ride bikes.
                                        • National Skilled Trades Day (00:09:00)  Promoting skilled trades and hosting events to educate youth about automotive careers.
                                        • Star Wars Day (May the 4th) (00:10:26)  Fun marketing ideas related to Star Wars Day for engaging customers.
                                        • National Odometer Day (May 12th) (00:11:42)  Ideas for a fun contest involving vehicle odometer readings to engage customers.
                                        • RepairPal Certification (00:13:14)  Discussion on becoming RepairPal certified and the benefits for auto repair shops.
                                        • App Fueled Introduction (00:14:18)  Overview of a customer loyalty app designed for auto service shops.
                                        • National Lost Sock Memorial Day (00:14:54)  Encouragement for creative engagement ideas related to this fun holiday.
                                        • Military Appreciation Month (00:15:06)  Suggestions for acknowledging military families and providing discounts.
                                        • National Dance Like a Chicken Day (00:15:59)  Call to action for engaging with customers through fun activities.
                                        • Check Your Wipers Day (00:16:27)  Importance of checking wipers before summer travel and educating clients.
                                        • National Pizza Party Day (00:18:05)  Highlighting the fun of pizza party day and community engagement.
                                        • Armed Forces Day (00:18:28)  Ideas for honoring military personnel and their contributions.
                                        • Memorial Day Awareness (00:18:46)  Discussion on the solemn nature of Memorial Day and appropriate observances.
                                        • National Road Trip Day (00:19:34)  Emphasis on preparing vehicles for summer road trips and inspections.
                                        • National Rescue Dog Day (00:20:13)  Celebrating rescue pets and their connection to the auto repair community.
                                        • World Marketing Day (00:20:48)  Encouragement to appreciate and promote effective marketing efforts.
                                        • Paws and Pistons Campaign (00:22:41)  Combining pet care with auto services for community engagement.
                                        • Prepping for Road Trip Day (00:24:51)  Continued focus on educating customers about road trip preparations.
                                        • Engagement Ideas (00:25:34)  Encouragement to share personal stories and engage customers creatively.
                                        
                                        

                                        Auto Repair Marketing Mastermind (00:26:01)  Invitation to join the Facebook group for sharing marketing ideas and support.

                                        How To Get In Touch

                                        Join The Auto Repair Marketing Mastermind Group on Facebook

                                        Meet The Pros

                                        Follow SMP on Facebook

                                        Follow SMP on Instagram

                                        Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                        Email Us Podcast Questions or Topics 

                                        Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                        Thanks to our Partners,

                                        RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                        App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                        Aftermarket Radio Network

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                        Want to make your shop’s marketing stand out this May? Join Brian Walker and Caroline LeGrand as they break down creative ways to engage your audience, plan your content, and connect with your community.

                                        In this episode, they’ll share creative campaign ideas, fun social media prompts, and practical ways to highlight your team, engage customers, and boost brand awareness. Plus, get inspiration for using national holidays like National Skilled Trades Day, Road Trip Day, and even Pizza Party Day to keep your content fresh and relevant.

                                        Don’t miss this opportunity to simplify your marketing and make a real impact. Tune in now and start planning content that connects!

                                        Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops. 

                                        AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com

                                        Lagniappe (Books, Links, Other Podcasts, etc)

                                        Days of the Year

                                        National Calendar 

                                        Show Notes with Timestamps

                                        • Introduction to the Episode (00:00:01)  Brian and Caroline introduce the podcast and thank RepairPal for their support.
                                        • Preparing for May Marketing (00:01:16)  Discussion on planning marketing strategies for May, emphasizing the importance of advance preparation.
                                        • General Marketing Themes (00:02:00)  Overview of summer-related topics, tax return spending, and pre-trip inspections for vehicles.
                                        • Motorcycle Safety Awareness Month (00:03:17)  Highlighting the importance of motorcycle safety and tips for drivers and riders.
                                        • Military Appreciation Month (00:03:39)  Encouraging auto repair shops to give back to military personnel throughout May.
                                        • Teacher Appreciation Week (00:04:34)  Ideas for showing gratitude to teachers, including small gestures and discounts.
                                        • National Pet Week (00:05:50)  Encouragement to engage customers by sharing pet photos on social media.
                                        • Celebrating Various Appreciation Weeks (00:07:05)  Discussion on multiple appreciation weeks in May and the importance of selecting key themes.
                                        • Learn to Ride a Bike Day (00:08:04)  Suggestions for community engagement by helping kids learn to ride bikes.
                                        • National Skilled Trades Day (00:09:00)  Promoting skilled trades and hosting events to educate youth about automotive careers.
                                        • Star Wars Day (May the 4th) (00:10:26)  Fun marketing ideas related to Star Wars Day for engaging customers.
                                        • National Odometer Day (May 12th) (00:11:42)  Ideas for a fun contest involving vehicle odometer readings to engage customers.
                                        • RepairPal Certification (00:13:14)  Discussion on becoming RepairPal certified and the benefits for auto repair shops.
                                        • App Fueled Introduction (00:14:18)  Overview of a customer loyalty app designed for auto service shops.
                                        • National Lost Sock Memorial Day (00:14:54)  Encouragement for creative engagement ideas related to this fun holiday.
                                        • Military Appreciation Month (00:15:06)  Suggestions for acknowledging military families and providing discounts.
                                        • National Dance Like a Chicken Day (00:15:59)  Call to action for engaging with customers through fun activities.
                                        • Check Your Wipers Day (00:16:27)  Importance of checking wipers before summer travel and educating clients.
                                        • National Pizza Party Day (00:18:05)  Highlighting the fun of pizza party day and community engagement.
                                        • Armed Forces Day (00:18:28)  Ideas for honoring military personnel and their contributions.
                                        • Memorial Day Awareness (00:18:46)  Discussion on the solemn nature of Memorial Day and appropriate observances.
                                        • National Road Trip Day (00:19:34)  Emphasis on preparing vehicles for summer road trips and inspections.
                                        • National Rescue Dog Day (00:20:13)  Celebrating rescue pets and their connection to the auto repair community.
                                        • World Marketing Day (00:20:48)  Encouragement to appreciate and promote effective marketing efforts.
                                        • Paws and Pistons Campaign (00:22:41)  Combining pet care with auto services for community engagement.
                                        • Prepping for Road Trip Day (00:24:51)  Continued focus on educating customers about road trip preparations.
                                        • Engagement Ideas (00:25:34)  Encouragement to share personal stories and engage customers creatively.
                                        
                                        

                                        Auto Repair Marketing Mastermind (00:26:01)  Invitation to join the Facebook group for sharing marketing ideas and support.

                                        How To Get In Touch

                                        Join The Auto Repair Marketing Mastermind Group on Facebook

                                        Meet The Pros

                                        Follow SMP on Facebook

                                        Follow SMP on Instagram

                                        Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                        Email Us Podcast Questions or Topics 

                                        Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                        Thanks to our Partners,

                                        RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                        App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                        Aftermarket Radio Network

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                        ]]>08377da0-c657-4fd5-b7e6-d3d008bedaafWed, 12 Mar 2025 00:15:00 -050027:20falsebonusFrom Employee to Business Owner: Structuring a Win-Win Succession Plan [RR 1030]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network This episode focuses on the importance of planning ahead for selling a business in the auto repair industry. Bob Ward stresses that business owners should start identifying and training potential successors early—often from their current team. He walks through a clear four-step process to help with the transition, covering key areas like finding the right fit, determining the business’s value, securing financing, and handling legal requirements. Bob Ward, Perpetual Business, Bob’s Previous Episode HERE. Bob Ward’s Email: bob@wardden.com Show Notes
                                        • Watch Full Video Episode
                                        • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                        • Bob Ward's Ownership Essentials Class April 10-12, Phoenix, AZ: https://perpetualbusiness.co/product/ownership-essentials-phoenix-2025
                                        • Importance of Succession Planning (00:00:00)
                                        • Challenges of Retirement (00:02:23)
                                        • Value of Transitioning Ownership (00:03:23)
                                        • Procrastination in Planning (00:05:01)
                                        • Family Involvement in Succession (00:06:08)
                                        • Role of Key Employees (00:07:30)
                                        • Facilitating Ownership Transition (00:08:01)
                                        • Four Steps to Succession (00:08:27)
                                        • Retention Strategies (00:10:30)
                                        • Equity Equivalence Concept (00:11:08)
                                        • Managing Ownership Changes (00:12:53)
                                        • Successor Responsibilities (00:15:09)
                                        • Financing the Purchase (00:16:31)
                                        • Process Simplification (00:17:31
                                        • Successor Concerns (00:21:53)
                                        • Owner's Perspective on Successors (00:22:22)
                                        • Missed Opportunities in Succession (00:22:49)
                                        • Financial Realities for Successors (00:23:14)
                                        • Perpetual Business Concept (00:28:39)
                                        • Compatibility Assessment Importance (00:32:57)
                                        • Essential Career Goals Discussion (00:34:11)
                                        • Overcoming Fear of Ownership (00:36:40)
                                        • Identifying the Right Successor (00:37:19)
                                        • Valuation Metrics Discussion (00:39:36)
                                        
                                        Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network This episode focuses on the importance of planning ahead for selling a business in the auto repair industry. Bob Ward stresses that business owners should start identifying and training potential successors early—often from their current team. He walks through a clear four-step process to help with the transition, covering key areas like finding the right fit, determining the business’s value, securing financing, and handling legal requirements. Bob Ward, Perpetual Business, Bob’s Previous Episode HERE. Bob Ward’s Email: bob@wardden.com Show Notes
                                        • Watch Full Video Episode
                                        • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                        • Bob Ward's Ownership Essentials Class April 10-12, Phoenix, AZ: https://perpetualbusiness.co/product/ownership-essentials-phoenix-2025
                                        • Importance of Succession Planning (00:00:00)
                                        • Challenges of Retirement (00:02:23)
                                        • Value of Transitioning Ownership (00:03:23)
                                        • Procrastination in Planning (00:05:01)
                                        • Family Involvement in Succession (00:06:08)
                                        • Role of Key Employees (00:07:30)
                                        • Facilitating Ownership Transition (00:08:01)
                                        • Four Steps to Succession (00:08:27)
                                        • Retention Strategies (00:10:30)
                                        • Equity Equivalence Concept (00:11:08)
                                        • Managing Ownership Changes (00:12:53)
                                        • Successor Responsibilities (00:15:09)
                                        • Financing the Purchase (00:16:31)
                                        • Process Simplification (00:17:31
                                        • Successor Concerns (00:21:53)
                                        • Owner's Perspective on Successors (00:22:22)
                                        • Missed Opportunities in Succession (00:22:49)
                                        • Financial Realities for Successors (00:23:14)
                                        • Perpetual Business Concept (00:28:39)
                                        • Compatibility Assessment Importance (00:32:57)
                                        • Essential Career Goals Discussion (00:34:11)
                                        • Overcoming Fear of Ownership (00:36:40)
                                        • Identifying the Right Successor (00:37:19)
                                        • Valuation Metrics Discussion (00:39:36)
                                        
                                        Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>260d5a2e-ce3c-4889-a3df-83879975adb0Tue, 11 Mar 2025 00:15:00 -050041:27falsefull10301030State of the Union Address! [E204] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                        In this episode of "The Weekly Blitz," Coach Chris Cotton delivers an insightful "state of the industry" update specifically tailored for auto repair businesses. He delves into the current challenges and opportunities facing the industry, starting with the rising vehicle dependability issues that have become increasingly prevalent. As cars age and require more frequent maintenance, auto repair shops are seeing a surge in demand for their services.

                                        Chris also explores the shifting consumer preferences towards more fuel-efficient vehicles, driven by environmental concerns and fluctuating fuel prices. This trend is influencing the types of services and expertise that repair shops need to offer, as well as the parts and technologies they must be familiar with.

                                        Economic factors such as inflation and rising credit card debt are also impacting customer affordability, making it crucial for auto repair businesses to find ways to offer value while maintaining profitability. Chris emphasizes the importance of consistency in business practices, suggesting that shops should focus on delivering reliable service and building customer trust to navigate these economic challenges.

                                        Adapting to the increased demand for repairs on older vehicles is another key point Chris addresses. He advises shops to invest in training and tools that enable them to efficiently service a wider range of vehicle makes and models, ensuring they can meet the needs of their diverse customer base.

                                        Furthermore, Chris highlights the need for improved technician work conditions, recognizing that attracting and retaining skilled technicians is essential for any repair shop's success. He suggests that businesses consider offering competitive wages, benefits, and a positive work environment to keep their teams motivated and productive.

                                        Strategic marketing is another area Chris focuses on, encouraging auto repair shops to leverage digital marketing strategies to reach potential customers effectively. He underscores the importance of a strong online presence and targeted advertising to stand out in a competitive market.

                                        State of the Industry Update (00:01:10)

                                        Chris shares insights on the auto repair industry's current state and trends for 2025.

                                        Vehicle Dependability Study (00:02:17)

                                        Discussion on JD Power's vehicle dependability report and issues with vehicle reliability.

                                        Supply Chain Disruptions (00:03:43)

                                        Ongoing supply chain issues from the pandemic affecting vehicle repairs and parts availability.

                                        
                                        

                                        Shift in Consumer Preferences (00:06:09)

                                        Consumers are moving from SUVs and trucks to smaller, more affordable cars.

                                        
                                        

                                        Impact of Inflation on Vehicle Affordability (00:07:25)

                                        Inflation is influencing consumer buying habits and delaying vehicle purchases.

                                        
                                        

                                        Nissan's Production Changes (00:08:44)

                                        Nissan cuts jobs and production capacity, shifting focus toward electric vehicles.

                                        
                                        

                                        Tariffs and Their Effects (00:10:06)

                                        Discussion on potential tariffs and their impact on vehicle prices and customer affordability.

                                        
                                        

                                        Credit Card Debt Concerns (00:11:18)

                                        Rising credit card debt poses risks for customers' ability to pay for repairs.

                                        
                                        

                                        Production and Supply Chain Challenges (00:12:31)

                                        Expected production drops due to tariffs leading to shortages and delayed repairs.

                                        
                                        

                                        Market Growth Drivers (00:13:52)

                                        Identifying key groups driving growth in the auto repair market.

                                        
                                        

                                        Decline of Certain Repair Shops (00:15:20)

                                        Analysis of repair shops losing revenue and market share.

                                        
                                        

                                        Technician Workforce Insights (00:15:20)

                                        Statistics on technician preferences, job satisfaction, and recruitment challenges.

                                        
                                        

                                        New Vehicle Sales Trends (00:18:01)

                                        Declining new vehicle sales and shifting mileage to older vehicles.

                                        
                                        

                                        Aftermarket Growth Opportunities (00:19:22)

                                        Increased demand for repairs on older vehicles presents opportunities for repair shops.

                                        
                                        

                                        Conclusion and Call to Action (00:20:25)

                                        Chris emphasizes the importance of adapting to industry changes and promotes Shop Marketing Pros again.

                                        Connect with Chris:

                                        chris@autofixsos.com

                                        Phone: 940.400.1008

                                        www.autoshopcoaching.com

                                        Facebook: https://www.facebook.com/

                                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                        
                                        

                                        The Aftermarket Radio Network

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                        ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                        In this episode of "The Weekly Blitz," Coach Chris Cotton delivers an insightful "state of the industry" update specifically tailored for auto repair businesses. He delves into the current challenges and opportunities facing the industry, starting with the rising vehicle dependability issues that have become increasingly prevalent. As cars age and require more frequent maintenance, auto repair shops are seeing a surge in demand for their services.

                                        Chris also explores the shifting consumer preferences towards more fuel-efficient vehicles, driven by environmental concerns and fluctuating fuel prices. This trend is influencing the types of services and expertise that repair shops need to offer, as well as the parts and technologies they must be familiar with.

                                        Economic factors such as inflation and rising credit card debt are also impacting customer affordability, making it crucial for auto repair businesses to find ways to offer value while maintaining profitability. Chris emphasizes the importance of consistency in business practices, suggesting that shops should focus on delivering reliable service and building customer trust to navigate these economic challenges.

                                        Adapting to the increased demand for repairs on older vehicles is another key point Chris addresses. He advises shops to invest in training and tools that enable them to efficiently service a wider range of vehicle makes and models, ensuring they can meet the needs of their diverse customer base.

                                        Furthermore, Chris highlights the need for improved technician work conditions, recognizing that attracting and retaining skilled technicians is essential for any repair shop's success. He suggests that businesses consider offering competitive wages, benefits, and a positive work environment to keep their teams motivated and productive.

                                        Strategic marketing is another area Chris focuses on, encouraging auto repair shops to leverage digital marketing strategies to reach potential customers effectively. He underscores the importance of a strong online presence and targeted advertising to stand out in a competitive market.

                                        State of the Industry Update (00:01:10)

                                        Chris shares insights on the auto repair industry's current state and trends for 2025.

                                        Vehicle Dependability Study (00:02:17)

                                        Discussion on JD Power's vehicle dependability report and issues with vehicle reliability.

                                        Supply Chain Disruptions (00:03:43)

                                        Ongoing supply chain issues from the pandemic affecting vehicle repairs and parts availability.

                                        
                                        

                                        Shift in Consumer Preferences (00:06:09)

                                        Consumers are moving from SUVs and trucks to smaller, more affordable cars.

                                        
                                        

                                        Impact of Inflation on Vehicle Affordability (00:07:25)

                                        Inflation is influencing consumer buying habits and delaying vehicle purchases.

                                        
                                        

                                        Nissan's Production Changes (00:08:44)

                                        Nissan cuts jobs and production capacity, shifting focus toward electric vehicles.

                                        
                                        

                                        Tariffs and Their Effects (00:10:06)

                                        Discussion on potential tariffs and their impact on vehicle prices and customer affordability.

                                        
                                        

                                        Credit Card Debt Concerns (00:11:18)

                                        Rising credit card debt poses risks for customers' ability to pay for repairs.

                                        
                                        

                                        Production and Supply Chain Challenges (00:12:31)

                                        Expected production drops due to tariffs leading to shortages and delayed repairs.

                                        
                                        

                                        Market Growth Drivers (00:13:52)

                                        Identifying key groups driving growth in the auto repair market.

                                        
                                        

                                        Decline of Certain Repair Shops (00:15:20)

                                        Analysis of repair shops losing revenue and market share.

                                        
                                        

                                        Technician Workforce Insights (00:15:20)

                                        Statistics on technician preferences, job satisfaction, and recruitment challenges.

                                        
                                        

                                        New Vehicle Sales Trends (00:18:01)

                                        Declining new vehicle sales and shifting mileage to older vehicles.

                                        
                                        

                                        Aftermarket Growth Opportunities (00:19:22)

                                        Increased demand for repairs on older vehicles presents opportunities for repair shops.

                                        
                                        

                                        Conclusion and Call to Action (00:20:25)

                                        Chris emphasizes the importance of adapting to industry changes and promotes Shop Marketing Pros again.

                                        Connect with Chris:

                                        chris@autofixsos.com

                                        Phone: 940.400.1008

                                        www.autoshopcoaching.com

                                        Facebook: https://www.facebook.com/

                                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                        
                                        

                                        The Aftermarket Radio Network

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                        ]]>9ad331a6-c749-4c7e-a10b-cb7af8f89589Mon, 10 Mar 2025 00:15:00 -050017:49falsebonusShow Up and Show Out - Speech Contest Recap [E033] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                        In this episode - our host, Craig O’Neill welcomes two guests from his home Toastmasters club, Dylan Jayce and Evan Wisner.

                                        While Evan is familiar to our loyal listeners as - Dylan will be a new voice - and you’ll hear about the journey Dylan has been on as he represented Grand Rapids Toastmasters - Club 404 in the recent Area level speaking competition.

                                        That’s right - there is such a thing as competitive speaking!

                                        The title for today’s episode is worth noting - as it is the theme selected for the year from current Club 404’s President, Mark Amos.  “Show up and Show Out” 

                                        This is exactly what the club did on Feb 22 - when Dylan won 1st place in the Area contest over two other very accomplished speakers.

                                        Dylan is particularly inspiring in this episode as he articulates the impact that the show of support from club members had on his journey.  While he considers himself an introvert, Dylan demonstrates that a commitment to growth, and a great support network, can enable you to do things you might never imagine you could. 

                                        The episode is further enriched with Evan Wisner’s keen insight, and how he shares, along with Craig, regarding their perspective of Dylan’s progress through the years and recent weeks.

                                        Join this conversation and you will gain a greater understanding of what a great Toastmasters club can look like, how friendships form around embracing discomfort, and how remarkable individuals contribute to a winning culture.

                                        The Word of the Day: Inimitable - in-IM-it-uh-bul, adjective

                                        • Inimitable describes someone or something that is impossible to copy or imitate.
                                        
                                        

                                        Watch Full Video Episode

                                        Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                        The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                        AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                        AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                        Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                        In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                        Contact Information

                                        • Email Craig O'Neill: speakup@craigoneill.net
                                        • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                        
                                        

                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                        ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                        In this episode - our host, Craig O’Neill welcomes two guests from his home Toastmasters club, Dylan Jayce and Evan Wisner.

                                        While Evan is familiar to our loyal listeners as - Dylan will be a new voice - and you’ll hear about the journey Dylan has been on as he represented Grand Rapids Toastmasters - Club 404 in the recent Area level speaking competition.

                                        That’s right - there is such a thing as competitive speaking!

                                        The title for today’s episode is worth noting - as it is the theme selected for the year from current Club 404’s President, Mark Amos.  “Show up and Show Out” 

                                        This is exactly what the club did on Feb 22 - when Dylan won 1st place in the Area contest over two other very accomplished speakers.

                                        Dylan is particularly inspiring in this episode as he articulates the impact that the show of support from club members had on his journey.  While he considers himself an introvert, Dylan demonstrates that a commitment to growth, and a great support network, can enable you to do things you might never imagine you could. 

                                        The episode is further enriched with Evan Wisner’s keen insight, and how he shares, along with Craig, regarding their perspective of Dylan’s progress through the years and recent weeks.

                                        Join this conversation and you will gain a greater understanding of what a great Toastmasters club can look like, how friendships form around embracing discomfort, and how remarkable individuals contribute to a winning culture.

                                        The Word of the Day: Inimitable - in-IM-it-uh-bul, adjective

                                        • Inimitable describes someone or something that is impossible to copy or imitate.
                                        
                                        

                                        Watch Full Video Episode

                                        Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                        The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                        AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                        AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                        Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                        In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                        Contact Information

                                        • Email Craig O'Neill: speakup@craigoneill.net
                                        • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                        
                                        

                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                        ]]>e1729f6f-de78-4e35-9db6-9e4791e3ef4aMon, 10 Mar 2025 00:15:00 -050055:26falsebonusGrow Faster, Go Further – The Peer Group Advantage [THA 423]Thanks to our Partners, NAPA TRACS, and Today's Class

                                        "'As a younger shop owner, a struggling shop owner, it's a lot to try and find and fix. The ultimate goal is to work on one thing at a time. How do you eat an elephant? One bite at a time."

                                        Recorded at the 2025 Institute Summit, discover the transformative power of coaching and accountability within the automotive repair industry. Jennifer Hulbert and Aaron Woods, facilitators of the Institute's performance groups, share insights on how peer support and leadership development can drive significant improvements in shop owners' businesses. They emphasize the importance of personal growth, strategic focus, and the ripple effect of better business practices on employees and communities.

                                        Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Institute for Automotive Business Excellence. Listen to Jennifer’s previous episodes HERE Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Institute for Automotive Business Excellence. Listen to Aaron’s previous episodes HERE Show Notes
                                        • Watch Full Video Episode
                                        • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                        • Guest Introductions (00:00:00)
                                        • The Role of Coaching (00:02:12)
                                        • Personal Transformation Through Groups (00:03:11)
                                        • Collective Accountability (00:05:06)
                                        • Transformation in Leadership (00:06:06)
                                        • Growth vs. Improvement (00:07:43)
                                        • Removing Limitations (00:08:58)
                                        • Building Leaders (00:09:04)
                                        • Shared Experiences in Accountability (00:10:52)
                                        • Chosen Family Dynamics (00:15:41)
                                        • The Importance of Support (00:16:24)
                                        • Networking Group Realities (00:18:24)
                                        • The Importance of Internal Motivation (00:18:41)
                                        • Lessons from the Burro (00:19:33)
                                        • Facilitator Challenges (00:20:44)
                                        • Self-Responsibility in Coaching (00:21:20)
                                        • Understanding Shop Ownership (00:22:29)
                                        • Taking the First Step (00:23:08)
                                        • Aaron's Transformation Story (00:23:15)
                                        • The Power of Exposure (00:28:39)
                                        • The Journey of Learning (00:32:39)
                                        • Starting Point for Improvement (00:34:10)
                                        • The Importance of Production Management (00:36:11)
                                        • Key Issues in Sales and Margin Management (00:36:44)
                                        • Factors Influencing Shop Success (00:36:58)
                                        • Facilitator's Rewarding Experience (00:38:03)
                                        • Impact of Group Collaboration (00:38:29)
                                        • The Spiderweb Effect on Society (00:40:15)
                                        • The Importance of Coaching and Networking (00:40:26)
                                        • Benefits of Group Processes for Employees (00:41:15)
                                        
                                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                        • 
                                        • Thanks to our Partners, NAPA TRACS, and Today's Class

                                          "'As a younger shop owner, a struggling shop owner, it's a lot to try and find and fix. The ultimate goal is to work on one thing at a time. How do you eat an elephant? One bite at a time."

                                          Recorded at the 2025 Institute Summit, discover the transformative power of coaching and accountability within the automotive repair industry. Jennifer Hulbert and Aaron Woods, facilitators of the Institute's performance groups, share insights on how peer support and leadership development can drive significant improvements in shop owners' businesses. They emphasize the importance of personal growth, strategic focus, and the ripple effect of better business practices on employees and communities.

                                          Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Institute for Automotive Business Excellence. Listen to Jennifer’s previous episodes HERE Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Institute for Automotive Business Excellence. Listen to Aaron’s previous episodes HERE Show Notes
                                          • Watch Full Video Episode
                                          • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                          • Guest Introductions (00:00:00)
                                          • The Role of Coaching (00:02:12)
                                          • Personal Transformation Through Groups (00:03:11)
                                          • Collective Accountability (00:05:06)
                                          • Transformation in Leadership (00:06:06)
                                          • Growth vs. Improvement (00:07:43)
                                          • Removing Limitations (00:08:58)
                                          • Building Leaders (00:09:04)
                                          • Shared Experiences in Accountability (00:10:52)
                                          • Chosen Family Dynamics (00:15:41)
                                          • The Importance of Support (00:16:24)
                                          • Networking Group Realities (00:18:24)
                                          • The Importance of Internal Motivation (00:18:41)
                                          • Lessons from the Burro (00:19:33)
                                          • Facilitator Challenges (00:20:44)
                                          • Self-Responsibility in Coaching (00:21:20)
                                          • Understanding Shop Ownership (00:22:29)
                                          • Taking the First Step (00:23:08)
                                          • Aaron's Transformation Story (00:23:15)
                                          • The Power of Exposure (00:28:39)
                                          • The Journey of Learning (00:32:39)
                                          • Starting Point for Improvement (00:34:10)
                                          • The Importance of Production Management (00:36:11)
                                          • Key Issues in Sales and Margin Management (00:36:44)
                                          • Factors Influencing Shop Success (00:36:58)
                                          • Facilitator's Rewarding Experience (00:38:03)
                                          • Impact of Group Collaboration (00:38:29)
                                          • The Spiderweb Effect on Society (00:40:15)
                                          • The Importance of Coaching and Networking (00:40:26)
                                          • Benefits of Group Processes for Employees (00:41:15)
                                          
                                          Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                          • 
                                          • 
                                          • 
                                          • 
                                          
                                          ]]>a9a2116b-1390-4f48-b26c-086698e11eb3Fri, 07 Mar 2025 14:00:00 -050041:38falsefull423423Market Update: BOI Reports, Interest Rates, and More [E160] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                          This week on Business by the Numbers, Hunt Demarest, CPA with Paar Melis and Associates, breaks down the latest market news and legislative updates that directly impact auto repair shop owners. From the return of the BOI (Beneficial Ownership Information) report to evolving tax policy discussions and IRS processing delays, Hunt provides a no-nonsense analysis of what’s happening and how it could affect your business.

                                          In This Episode, You'll Learn:

                                          ✔️ The BOI Report is back—what it is, why it matters, and the March 21st deadline you can’t ignore.

                                          ✔️ Trump’s tax proposals—what’s being discussed, what’s likely to pass, and what it means for your shop and your customers.

                                          ✔️ IRS struggles & refund delays—why tax processing is slower than ever and what to expect if you’re waiting on an Employee Retention Tax Credit (ERTC) refund.

                                          ✔️ Interest rates & the economy—why rates aren’t moving much (yet), and what this means for your financial strategy in 2025.

                                          ✔️ The state of small businesses & consumer spending—how last year’s trends impact this year’s outlook, and why customer financial health affects your shop’s profitability.

                                          Thanks to our partners, NAPA TRACS and Promotive

                                          Thanks to our partner, NAPA TRACS

                                          Did you know that NAPA TRACS has onsite training plus six days a week support?

                                          It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                          Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                          Thanks to our partner, Promotive

                                          It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                          Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                          Visit us Online: www.paarmelis.com

                                          Email Hunt: podcast@paarmelis.com

                                          Text Paar Melis @ 301-307-5413

                                          Download a Copy of My Books Here:

                                          • Wrenches to Write-Offs
                                          • Your Perfect Shop 
                                          
                                          

                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                          Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                          The Aftermarket Radio Network

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                          ]]>Thanks to our partners, NAPA TRACS and Promotive

                                          This week on Business by the Numbers, Hunt Demarest, CPA with Paar Melis and Associates, breaks down the latest market news and legislative updates that directly impact auto repair shop owners. From the return of the BOI (Beneficial Ownership Information) report to evolving tax policy discussions and IRS processing delays, Hunt provides a no-nonsense analysis of what’s happening and how it could affect your business.

                                          In This Episode, You'll Learn:

                                          ✔️ The BOI Report is back—what it is, why it matters, and the March 21st deadline you can’t ignore.

                                          ✔️ Trump’s tax proposals—what’s being discussed, what’s likely to pass, and what it means for your shop and your customers.

                                          ✔️ IRS struggles & refund delays—why tax processing is slower than ever and what to expect if you’re waiting on an Employee Retention Tax Credit (ERTC) refund.

                                          ✔️ Interest rates & the economy—why rates aren’t moving much (yet), and what this means for your financial strategy in 2025.

                                          ✔️ The state of small businesses & consumer spending—how last year’s trends impact this year’s outlook, and why customer financial health affects your shop’s profitability.

                                          Thanks to our partners, NAPA TRACS and Promotive

                                          Thanks to our partner, NAPA TRACS

                                          Did you know that NAPA TRACS has onsite training plus six days a week support?

                                          It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                          Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                          Thanks to our partner, Promotive

                                          It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                          Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                          Visit us Online: www.paarmelis.com

                                          Email Hunt: podcast@paarmelis.com

                                          Text Paar Melis @ 301-307-5413

                                          Download a Copy of My Books Here:

                                          • Wrenches to Write-Offs
                                          • Your Perfect Shop 
                                          
                                          

                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                          Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                          The Aftermarket Radio Network

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                          ]]>b42ba089-9c94-4ec8-99df-53f20341fa61Thu, 06 Mar 2025 00:15:00 -050023:25falsebonusPre-VisionKC 2025 Mailbag [E176] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                          NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                          Contact Information

                                          • Email Matt: mattfanslowpodcast@gmail.com
                                          • Diagnosing the Aftermarket A - Z YouTube Channel
                                          
                                          

                                          
                                          

                                          Key Topics Discussed:

                                          1. Blade Runner Monologue Appreciation:
                                          
                                          
                                          • Matt opens the episode with a reflection on the iconic "tears in rain" monologue from Blade Runner.
                                          • He shares the behind-the-scenes story of how Rutger Hauer improvised the line, making it one of the most memorable moments in cinema history.
                                          • Matt expresses his love for behind-the-scenes stories and the genuine, unfiltered insights into success and creativity.
                                          
                                          
                                          1. The Role of Luck in Success:
                                          
                                          
                                          • Matt discusses the often-overlooked role of luck in achieving success.
                                          • He references the "iceberg" analogy of success, where hard work, talent, and drive are below the surface, but luck plays a significant role.
                                          • He emphasizes the importance of giving credit where it’s due and acknowledging the contributions of others.
                                          
                                          
                                          1. Mailbag Questions:
                                          
                                          
                                          • Do You Believe in Ghosts?: Matt shares his thoughts on ghosts, explaining why he doesn’t believe in them and how he finds the idea more exciting than scary.
                                          • Fuse Testing: Matt dives into his preferred methods for testing fuses, emphasizing the importance of using a test light with an incandescent bulb and checking for corrosion, especially in rust-prone areas.
                                          • Loss Leaders in Business: Matt discusses the concept of loss leaders (e.g., free diagnostics, cheap oil changes) as a marketing strategy. He explores the pros and cons, including the risk of devaluing services and setting unrealistic customer expectations.
                                          • Cell Phones in the Shop: Matt shares his perspective on allowing cell phones in the shop, acknowledging their utility as tools for diagnostics and service information but warning against distractions.
                                          
                                          
                                          1. Upcoming Events and Classes:
                                          
                                          
                                          • Matt teases his upcoming classes, including a hands-on Pico training session with Scott Shot and a key class with Andrew Sexton.
                                          • He highlights Tech Talks featuring Garrett Jacobson on HP Tuners as a diagnostic tool and Zeb Beard on diesel diagnostics.
                                          
                                          

                                          Key Takeaways:

                                          • Behind-the-Scenes Stories: Matt’s passion for genuine, unfiltered insights into success and creativity shines through, whether discussing Blade Runner or the realities of running a business.
                                          • The Importance of Evidence-Based Diagnostics: Matt emphasizes the value of using data and evidence to support recommendations, whether in diagnostics or business decisions.
                                          • Balancing Loss Leaders and Profit: While loss leaders can be an effective marketing tool, they come with risks, including devaluing services and setting unrealistic customer expectations.
                                          • Cell Phones as Tools, Not Distractions: In the shop, cell phones can be powerful diagnostic tools, but they must be used responsibly to avoid distractions.
                                          
                                          

                                          Memorable Quotes:

                                          • "All those moments will be lost in time, like tears in the rain." – Matt reflecting on the Blade Runner monologue.
                                          • "Luck plays an uncomfortably significant role in success, and people don’t like to hear it, but the data is overwhelming."
                                          • "If you give away things, you start devaluing them." – On the risks of loss leaders.
                                          • "Cell phones are step one in us slowly becoming more and more cybernetic."
                                          
                                          

                                          Call to Action:

                                          • Check out the Aftermarket Radio Network for more shows on business, marketing, and communication.
                                          • Attend Matt’s upcoming classes to learn more about diagnostics and tools like Pico and HP Tuners.
                                          • Share your thoughts: Do you believe in ghosts? What’s your take on loss leaders? Let Matt know on social media or via email.
                                          
                                          

                                          Links and Resources:

                                          • NAPA Auto Tech Training
                                          • Aftermarket Radio Network
                                          • Blade Runner (1982) – Watch the iconic "tears in rain" scene.
                                          • HP Tuners – Explore this underutilized diagnostic tool.
                                          
                                          

                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                          The Aftermarket Radio Network

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                          ]]>Thanks to our Partner, NAPA Autotech

                                          NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                          Contact Information

                                          • Email Matt: mattfanslowpodcast@gmail.com
                                          • Diagnosing the Aftermarket A - Z YouTube Channel
                                          
                                          

                                          
                                          

                                          Key Topics Discussed:

                                          1. Blade Runner Monologue Appreciation:
                                          
                                          
                                          • Matt opens the episode with a reflection on the iconic "tears in rain" monologue from Blade Runner.
                                          • He shares the behind-the-scenes story of how Rutger Hauer improvised the line, making it one of the most memorable moments in cinema history.
                                          • Matt expresses his love for behind-the-scenes stories and the genuine, unfiltered insights into success and creativity.
                                          
                                          
                                          1. The Role of Luck in Success:
                                          
                                          
                                          • Matt discusses the often-overlooked role of luck in achieving success.
                                          • He references the "iceberg" analogy of success, where hard work, talent, and drive are below the surface, but luck plays a significant role.
                                          • He emphasizes the importance of giving credit where it’s due and acknowledging the contributions of others.
                                          
                                          
                                          1. Mailbag Questions:
                                          
                                          
                                          • Do You Believe in Ghosts?: Matt shares his thoughts on ghosts, explaining why he doesn’t believe in them and how he finds the idea more exciting than scary.
                                          • Fuse Testing: Matt dives into his preferred methods for testing fuses, emphasizing the importance of using a test light with an incandescent bulb and checking for corrosion, especially in rust-prone areas.
                                          • Loss Leaders in Business: Matt discusses the concept of loss leaders (e.g., free diagnostics, cheap oil changes) as a marketing strategy. He explores the pros and cons, including the risk of devaluing services and setting unrealistic customer expectations.
                                          • Cell Phones in the Shop: Matt shares his perspective on allowing cell phones in the shop, acknowledging their utility as tools for diagnostics and service information but warning against distractions.
                                          
                                          
                                          1. Upcoming Events and Classes:
                                          
                                          
                                          • Matt teases his upcoming classes, including a hands-on Pico training session with Scott Shot and a key class with Andrew Sexton.
                                          • He highlights Tech Talks featuring Garrett Jacobson on HP Tuners as a diagnostic tool and Zeb Beard on diesel diagnostics.
                                          
                                          

                                          Key Takeaways:

                                          • Behind-the-Scenes Stories: Matt’s passion for genuine, unfiltered insights into success and creativity shines through, whether discussing Blade Runner or the realities of running a business.
                                          • The Importance of Evidence-Based Diagnostics: Matt emphasizes the value of using data and evidence to support recommendations, whether in diagnostics or business decisions.
                                          • Balancing Loss Leaders and Profit: While loss leaders can be an effective marketing tool, they come with risks, including devaluing services and setting unrealistic customer expectations.
                                          • Cell Phones as Tools, Not Distractions: In the shop, cell phones can be powerful diagnostic tools, but they must be used responsibly to avoid distractions.
                                          
                                          

                                          Memorable Quotes:

                                          • "All those moments will be lost in time, like tears in the rain." – Matt reflecting on the Blade Runner monologue.
                                          • "Luck plays an uncomfortably significant role in success, and people don’t like to hear it, but the data is overwhelming."
                                          • "If you give away things, you start devaluing them." – On the risks of loss leaders.
                                          • "Cell phones are step one in us slowly becoming more and more cybernetic."
                                          
                                          

                                          Call to Action:

                                          • Check out the Aftermarket Radio Network for more shows on business, marketing, and communication.
                                          • Attend Matt’s upcoming classes to learn more about diagnostics and tools like Pico and HP Tuners.
                                          • Share your thoughts: Do you believe in ghosts? What’s your take on loss leaders? Let Matt know on social media or via email.
                                          
                                          

                                          Links and Resources:

                                          • NAPA Auto Tech Training
                                          • Aftermarket Radio Network
                                          • Blade Runner (1982) – Watch the iconic "tears in rain" scene.
                                          • HP Tuners – Explore this underutilized diagnostic tool.
                                          
                                          

                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                          The Aftermarket Radio Network

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                          ]]>88794a0c-9572-42bb-a330-7830e33a2818Wed, 05 Mar 2025 00:15:00 -050025:29falsebonusStaying Humble While Promoting Your Community Involvement [E142] - The Auto Repair Marketing PodcastGetting involved in your community is powerful, but how do you share your efforts without sounding boastful? There’s a fine line between successful and selfish self-promotion, and in this episode, Brian and Kim Walker discuss how to highlight your work with authenticity and gratitude—not ego.

                                          We’ll discuss framing your message to focus on the cause, aligning community service with your company culture and purpose, and sharing stories that connect and inspire rather than just promote. Plus, we’ll share real-life examples—like our team’s work with Our Daily Bread Food Bank—and how to encourage others to get involved.

                                          Tune in now to learn how to support your community while staying humble and making a real impact!

                                          Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops. 

                                          Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.

                                          Lagniappe (Books, Links, Other Podcasts, etc)

                                          Start with Why - By Simon Sinek

                                          Our Daily Bread Food Bank

                                          Commission Mankind

                                          Show Notes with Timestamps

                                          • Introduction to the Episode (00:00:10) Brian introduces the podcast and the topic of community involvement.
                                          • Topic Suggestion Acknowledgment (00:00:34) Brian mentions Doug DeLuca's suggestion for the episode topic.
                                          • Sponsor Acknowledgment (00:01:00) Brian thanks RepairPal for sponsoring the episode.
                                          • Technical Issues Discussion (00:01:30) Brian and Kim discuss technical issues and Brian's experience with braces.
                                          • Community Involvement Concerns (00:03:44) Kim shares a friend's hesitation about promoting community involvement due to fear of appearing boastful.
                                          • Successful vs. Selfish Promotion (00:05:44) Discussion about the fine line between effective promotion and self-promotion.
                                          • Promoting Community Engagement (00:07:24) Kim emphasizes the importance of spacing out promotional posts about community involvement.
                                          • Starting with Gratitude (00:07:46) Kim suggests starting messages about community involvement with expressions of gratitude.
                                          • Importance of "Why" (00:09:09) Discussion on the significance of explaining the reasons behind community involvement.
                                          • Examples of Community Involvement (00:09:15) Brian and Kim share experiences of their community service activities.
                                          • Promoting Community Work (00:11:25) Brian discusses the importance of promoting community service to demonstrate business values.
                                          • Messaging about Community Involvement (00:12:21) Kim provides examples of how they communicate their community involvement on social media.
                                          • Team Engagement in Community Work (00:14:20) Brian reflects on the team's connection with community members during service activities. 
                                          • Closing Sponsor Acknowledgment (00:15:14) Brian thanks RepairPal again for supporting the episode.
                                          • Community Engagement Strategies (00:15:26)   Discussion on how RepairPal helps auto shops gain customers through certification and fair pricing.
                                          • Customer Loyalty Apps (00:16:25)  Introduction of App Fueled, a customer loyalty app designed for auto service shops.
                                          • Highlighting Community Work (00:17:11)  Tips on emphasizing organizational missions instead of personal achievements in community involvement.
                                          • Authentic Community Involvement (00:17:54)   The importance of sharing community efforts without seeking personal recognition or return.
                                          • Sharing GoFundMe Campaigns (00:18:51)  Encouragement to promote charitable causes without boasting about personal donations.
                                          • Industry-Specific Support (00:19:16)  Discussion on giving back to the auto repair industry and local communities.
                                          • Respecting Privacy in Sharing (00:19:39)  The balance between sharing community involvement and respecting the privacy of those served.
                                          • Educating Marketing Teams (00:22:43)  The need to guide marketing teams on how to portray community involvement authentically.
                                          • Collaborating with Other Organizations (00:24:17)  Benefits of partnering with local businesses for community service efforts.
                                          • Celebrating Local Teams (00:25:38)  Highlighting local sports teams and community events to promote goodwill.
                                          • Telling the Story of Donations (00:27:40)  Importance of sharing the personal connection behind charitable contributions.
                                          • Personal Anecdotes from Mission Trips (00:28:28)  Sharing impactful stories from mission trips to illustrate the importance of community support.
                                          • Personal Anecdote on Community Support (00:29:29)  Kim shares a personal story about supporting organizations that assist her brother with disabilities.
                                          • Encouragement to Join Facebook Group (00:30:44)  Kim invites listeners to join their Facebook group for further engagement and community building.
                                          • Request for Podcast Reviews (00:31:03)  Brian asks listeners to leave reviews for the podcast, emphasizing the importance of feedback.
                                          • Closing Remarks and Sponsorship Acknowledgment (00:31:36)  Brian concludes the episode, thanking sponsors and encouraging listeners to tune in next week.
                                          
                                          

                                          Thanks to our Partners,

                                          RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                          App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                          Aftermarket Radio Network

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                          ]]>Getting involved in your community is powerful, but how do you share your efforts without sounding boastful? There’s a fine line between successful and selfish self-promotion, and in this episode, Brian and Kim Walker discuss how to highlight your work with authenticity and gratitude—not ego.

                                          We’ll discuss framing your message to focus on the cause, aligning community service with your company culture and purpose, and sharing stories that connect and inspire rather than just promote. Plus, we’ll share real-life examples—like our team’s work with Our Daily Bread Food Bank—and how to encourage others to get involved.

                                          Tune in now to learn how to support your community while staying humble and making a real impact!

                                          Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops. 

                                          Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.

                                          Lagniappe (Books, Links, Other Podcasts, etc)

                                          Start with Why - By Simon Sinek

                                          Our Daily Bread Food Bank

                                          Commission Mankind

                                          Show Notes with Timestamps

                                          • Introduction to the Episode (00:00:10) Brian introduces the podcast and the topic of community involvement.
                                          • Topic Suggestion Acknowledgment (00:00:34) Brian mentions Doug DeLuca's suggestion for the episode topic.
                                          • Sponsor Acknowledgment (00:01:00) Brian thanks RepairPal for sponsoring the episode.
                                          • Technical Issues Discussion (00:01:30) Brian and Kim discuss technical issues and Brian's experience with braces.
                                          • Community Involvement Concerns (00:03:44) Kim shares a friend's hesitation about promoting community involvement due to fear of appearing boastful.
                                          • Successful vs. Selfish Promotion (00:05:44) Discussion about the fine line between effective promotion and self-promotion.
                                          • Promoting Community Engagement (00:07:24) Kim emphasizes the importance of spacing out promotional posts about community involvement.
                                          • Starting with Gratitude (00:07:46) Kim suggests starting messages about community involvement with expressions of gratitude.
                                          • Importance of "Why" (00:09:09) Discussion on the significance of explaining the reasons behind community involvement.
                                          • Examples of Community Involvement (00:09:15) Brian and Kim share experiences of their community service activities.
                                          • Promoting Community Work (00:11:25) Brian discusses the importance of promoting community service to demonstrate business values.
                                          • Messaging about Community Involvement (00:12:21) Kim provides examples of how they communicate their community involvement on social media.
                                          • Team Engagement in Community Work (00:14:20) Brian reflects on the team's connection with community members during service activities. 
                                          • Closing Sponsor Acknowledgment (00:15:14) Brian thanks RepairPal again for supporting the episode.
                                          • Community Engagement Strategies (00:15:26)   Discussion on how RepairPal helps auto shops gain customers through certification and fair pricing.
                                          • Customer Loyalty Apps (00:16:25)  Introduction of App Fueled, a customer loyalty app designed for auto service shops.
                                          • Highlighting Community Work (00:17:11)  Tips on emphasizing organizational missions instead of personal achievements in community involvement.
                                          • Authentic Community Involvement (00:17:54)   The importance of sharing community efforts without seeking personal recognition or return.
                                          • Sharing GoFundMe Campaigns (00:18:51)  Encouragement to promote charitable causes without boasting about personal donations.
                                          • Industry-Specific Support (00:19:16)  Discussion on giving back to the auto repair industry and local communities.
                                          • Respecting Privacy in Sharing (00:19:39)  The balance between sharing community involvement and respecting the privacy of those served.
                                          • Educating Marketing Teams (00:22:43)  The need to guide marketing teams on how to portray community involvement authentically.
                                          • Collaborating with Other Organizations (00:24:17)  Benefits of partnering with local businesses for community service efforts.
                                          • Celebrating Local Teams (00:25:38)  Highlighting local sports teams and community events to promote goodwill.
                                          • Telling the Story of Donations (00:27:40)  Importance of sharing the personal connection behind charitable contributions.
                                          • Personal Anecdotes from Mission Trips (00:28:28)  Sharing impactful stories from mission trips to illustrate the importance of community support.
                                          • Personal Anecdote on Community Support (00:29:29)  Kim shares a personal story about supporting organizations that assist her brother with disabilities.
                                          • Encouragement to Join Facebook Group (00:30:44)  Kim invites listeners to join their Facebook group for further engagement and community building.
                                          • Request for Podcast Reviews (00:31:03)  Brian asks listeners to leave reviews for the podcast, emphasizing the importance of feedback.
                                          • Closing Remarks and Sponsorship Acknowledgment (00:31:36)  Brian concludes the episode, thanking sponsors and encouraging listeners to tune in next week.
                                          
                                          

                                          Thanks to our Partners,

                                          RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                          App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                          Aftermarket Radio Network

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                          ]]>da72c052-c00a-47bd-8161-84426962082aWed, 05 Mar 2025 00:15:00 -050031:57falsebonusArtificial Intelligence Marketing: Watering Holes, Personas, and Automotive Branding [RR 1029]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network This episode covers the critical role and impact of AI on marketing, the importance of persona marketing, and effective branding strategies. Learn about "watering holes," referring to identifying where potential customers spend their time online and offline, and how to effectively use persona marketing to target specific demographics. Dan stresses the importance of branding and community involvement, asserting that successful shops prioritize building brand recognition and relationships within their local areas. He also warns about trusting AI implicitly, referencing instances of AI being inaccurate. Dan Vance, Shop Dog Marketing.com Show Notes
                                          • Watch Full Video Episode
                                          • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                          • Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
                                          • Introduction to the Episode (00:00:00)
                                          • AI in Marketing (00:01:02)
                                          • The Importance of Networking (00:02:02)
                                          • Consumer Behavior and Marketing (00:04:04)
                                          • Bullet Points vs. Detailed Content (00:05:54)
                                          • Creating Memorable Customer Experiences (00:06:32)
                                          • Identifying Customer "Watering Holes" (00:08:29)
                                          • Privacy Concerns in Marketing (00:09:41)
                                          • The Rise of Persona Marketing (00:10:55)
                                          • AI's Impact on Search Results (00:11:59)
                                          • The Role of AI in Marketing Strategies (00:13:08)
                                          • Caution with AI Information (00:14:12)
                                          • Human Element in Marketing (00:17:34)
                                          • Client Review Analysis (00:18:46)
                                          • Women’s Expectations in Service (00:21:20)
                                          • Impact of Professional Image (00:22:57)
                                          • Targeting Ideal Customers (00:25:12)
                                          • Purposeful Marketing Strategies (00:25:43)
                                          • The Need for Customer Understanding (00:26:26)
                                          • AI’s Role in Content Creation (00:28:07)
                                          • Changing Landscape of AI (00:28:29)
                                          • User Behavior and Decision Making (00:31:11)
                                          • Branding in the Automotive Industry (00:31:55)
                                          • Community Involvement for Branding (00:32:57)
                                          • Conclusion and Call to Action (00:34:38)
                                          
                                          Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network This episode covers the critical role and impact of AI on marketing, the importance of persona marketing, and effective branding strategies. Learn about "watering holes," referring to identifying where potential customers spend their time online and offline, and how to effectively use persona marketing to target specific demographics. Dan stresses the importance of branding and community involvement, asserting that successful shops prioritize building brand recognition and relationships within their local areas. He also warns about trusting AI implicitly, referencing instances of AI being inaccurate. Dan Vance, Shop Dog Marketing.com Show Notes
                                          • Watch Full Video Episode
                                          • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                          • Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
                                          • Introduction to the Episode (00:00:00)
                                          • AI in Marketing (00:01:02)
                                          • The Importance of Networking (00:02:02)
                                          • Consumer Behavior and Marketing (00:04:04)
                                          • Bullet Points vs. Detailed Content (00:05:54)
                                          • Creating Memorable Customer Experiences (00:06:32)
                                          • Identifying Customer "Watering Holes" (00:08:29)
                                          • Privacy Concerns in Marketing (00:09:41)
                                          • The Rise of Persona Marketing (00:10:55)
                                          • AI's Impact on Search Results (00:11:59)
                                          • The Role of AI in Marketing Strategies (00:13:08)
                                          • Caution with AI Information (00:14:12)
                                          • Human Element in Marketing (00:17:34)
                                          • Client Review Analysis (00:18:46)
                                          • Women’s Expectations in Service (00:21:20)
                                          • Impact of Professional Image (00:22:57)
                                          • Targeting Ideal Customers (00:25:12)
                                          • Purposeful Marketing Strategies (00:25:43)
                                          • The Need for Customer Understanding (00:26:26)
                                          • AI’s Role in Content Creation (00:28:07)
                                          • Changing Landscape of AI (00:28:29)
                                          • User Behavior and Decision Making (00:31:11)
                                          • Branding in the Automotive Industry (00:31:55)
                                          • Community Involvement for Branding (00:32:57)
                                          • Conclusion and Call to Action (00:34:38)
                                          
                                          Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>a32e14eb-6da1-4d32-8537-6079b5d45e26Tue, 04 Mar 2025 00:15:00 -050036:15falsefull10291029This Sucks! - And It Works! [E032] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                          In this episode, our host Craig O’Neill welcomes his friend and colleague, Brandon Crusha to discuss a simple but often uncomfortable topic among practitioners of change.

                                          The slogan:  “This Sucks - and it Works!”

                                          Craig was inspired to discuss this topic with Brandon after reading a post about slogans that don’t really work well - and the phrase above was suggested as an alternative to some others.

                                          This stood out, because Craig has literally stood in a room with Brandon as Brandon spoke nearly that exact phrase to a group of tire specialists.

                                          Brandon has a background in the automotive industry, in software, and rather significantly, the Marine Corp.  The latter component is a thing which makes Brandon uniquely effective when coaching and onboarding in his role at Autoflow, and in other endeavors Brandon is engaged in.

                                          Listeners will appreciate hearing Brandon's stories, hard earned wisdom and will find a pragmatic approach to learning that emphasises acknowledging that changes are tough, but embracing the suck is the way to get through.

                                          Additional insights:

                                          The three ways of learning according to Brandon’s instructor in the Marine Corp

                                          1.)  Pain

                                          2.)  Repetition

                                          3.)  The repetition of pain

                                          We appreciate Brandon's service and the sacrifices he’s made in service to our country. We know our listeners will too.

                                          Reach out with any questions to Speakup@craigoneill.net

                                          You can also thank Brandon directly here:  Brandon.Crusha@autoflow.com

                                          The Word of the Day: Arduous

                                          Adjective

                                          • involving or requiring strenuous effort; difficult and tiring
                                          • "an arduous journey"
                                          
                                          

                                          Watch Full Video Episode

                                          Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                          The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                          AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                          AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                          Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                          In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                          Contact Information

                                          • Email Craig O'Neill: speakup@craigoneill.net
                                          • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                          
                                          

                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                          ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                          In this episode, our host Craig O’Neill welcomes his friend and colleague, Brandon Crusha to discuss a simple but often uncomfortable topic among practitioners of change.

                                          The slogan:  “This Sucks - and it Works!”

                                          Craig was inspired to discuss this topic with Brandon after reading a post about slogans that don’t really work well - and the phrase above was suggested as an alternative to some others.

                                          This stood out, because Craig has literally stood in a room with Brandon as Brandon spoke nearly that exact phrase to a group of tire specialists.

                                          Brandon has a background in the automotive industry, in software, and rather significantly, the Marine Corp.  The latter component is a thing which makes Brandon uniquely effective when coaching and onboarding in his role at Autoflow, and in other endeavors Brandon is engaged in.

                                          Listeners will appreciate hearing Brandon's stories, hard earned wisdom and will find a pragmatic approach to learning that emphasises acknowledging that changes are tough, but embracing the suck is the way to get through.

                                          Additional insights:

                                          The three ways of learning according to Brandon’s instructor in the Marine Corp

                                          1.)  Pain

                                          2.)  Repetition

                                          3.)  The repetition of pain

                                          We appreciate Brandon's service and the sacrifices he’s made in service to our country. We know our listeners will too.

                                          Reach out with any questions to Speakup@craigoneill.net

                                          You can also thank Brandon directly here:  Brandon.Crusha@autoflow.com

                                          The Word of the Day: Arduous

                                          Adjective

                                          • involving or requiring strenuous effort; difficult and tiring
                                          • "an arduous journey"
                                          
                                          

                                          Watch Full Video Episode

                                          Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                          The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                          AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                          AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                          Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                          In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                          Contact Information

                                          • Email Craig O'Neill: speakup@craigoneill.net
                                          • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                          
                                          

                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                          ]]>d06ce79b-0755-4083-ad90-4a2589fd70bfMon, 03 Mar 2025 00:15:00 -050026:31falsebonusThermal Management: The Future of Automotive Refrigerants and Technology [THA 422]Thanks to our Partners, NAPA TRACS, and Today's Class

                                          Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this episode dives into the evolving world of thermal management in vehicles. Our panel discusses the shift from traditional air conditioning to a more advanced approach, driven by the growing complexity of modern vehicles, especially EVs. They explore why maintaining optimal temperatures for batteries, electric motors, and other components is just as critical as passenger comfort. The conversation also covers alternative refrigerants, particularly blends, as a way to boost efficiency, reduce environmental impact, and adapt to changing battery technologies. With these advancements, the need for technician training and industry adaptation is greater than ever. Our experts emphasize the importance of collaboration across the industry to ensure a smooth transition and deliver effective solutions for both OEMs and aftermarket service providers.

                                          Adam Kimmel, Koura, adam.kimmel@orbia.com Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE. Chuck Abbott, Global Marketing Manager, Koura Show Notes
                                          • Watch Full Video Episode
                                          • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                          • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                          • Koura: https://www.kouraglobal.com/
                                          • Honeywell: https://www.honeywell.com/us/en
                                          • Introduction and Sponsors (00:00:00)
                                          • Evolution of Thermal Management (00:02:28)
                                          • Consultative Role of Shop Owners (00:02:10)
                                          • Rise of Thermal Management Specialists (00:03:08)
                                          • Importance of Battery Temperature Control (00:03:46)
                                          • Impact of Electric Compressors (00:05:45)
                                          • Training on Thermal Management (00:12:19)
                                          • Future of Refrigerants (00:09:52)
                                          • Concerns with Flammable Refrigerants (00:11:04)
                                          • Thermal Management in Electric Vehicles (00:14:04)
                                          • Training Demand for Electric Vehicle Systems (00:15:26)
                                          • Battery Chemistry and Future Developments (00:17:02)
                                          • Shifting Priorities in Funding (00:18:27)
                                          • Changing Thermal Management Needs (00:18:57)
                                          • Service Recommendations for Blends (00:19:18)
                                          • Collaboration in Industry (00:19:58)
                                          • New Components in AC Systems (00:20:50)
                                          • Complexity of Thermal Management Systems (00:22:15)
                                          • Career Opportunities in Automotive Technology (00:23:06)
                                          • Investing in New Refrigerant Machines (00:24:30)
                                          • Consumer Benefits of Blend Refrigerants (00:25:05)
                                          • Leakage Characteristics of Blends (00:26:14)
                                          • Future of Refrigerant Machines (00:27:35)
                                          • Importance of Thermal Management Knowledge (00:29:02)
                                          • Final Thoughts on Education and Collaboration (00:32:57)
                                          
                                          Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                          • Thanks to our Partners, NAPA TRACS, and Today's Class

                                            Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this episode dives into the evolving world of thermal management in vehicles. Our panel discusses the shift from traditional air conditioning to a more advanced approach, driven by the growing complexity of modern vehicles, especially EVs. They explore why maintaining optimal temperatures for batteries, electric motors, and other components is just as critical as passenger comfort. The conversation also covers alternative refrigerants, particularly blends, as a way to boost efficiency, reduce environmental impact, and adapt to changing battery technologies. With these advancements, the need for technician training and industry adaptation is greater than ever. Our experts emphasize the importance of collaboration across the industry to ensure a smooth transition and deliver effective solutions for both OEMs and aftermarket service providers.

                                            Adam Kimmel, Koura, adam.kimmel@orbia.com Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE. Chuck Abbott, Global Marketing Manager, Koura Show Notes
                                            • Watch Full Video Episode
                                            • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                            • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                            • Koura: https://www.kouraglobal.com/
                                            • Honeywell: https://www.honeywell.com/us/en
                                            • Introduction and Sponsors (00:00:00)
                                            • Evolution of Thermal Management (00:02:28)
                                            • Consultative Role of Shop Owners (00:02:10)
                                            • Rise of Thermal Management Specialists (00:03:08)
                                            • Importance of Battery Temperature Control (00:03:46)
                                            • Impact of Electric Compressors (00:05:45)
                                            • Training on Thermal Management (00:12:19)
                                            • Future of Refrigerants (00:09:52)
                                            • Concerns with Flammable Refrigerants (00:11:04)
                                            • Thermal Management in Electric Vehicles (00:14:04)
                                            • Training Demand for Electric Vehicle Systems (00:15:26)
                                            • Battery Chemistry and Future Developments (00:17:02)
                                            • Shifting Priorities in Funding (00:18:27)
                                            • Changing Thermal Management Needs (00:18:57)
                                            • Service Recommendations for Blends (00:19:18)
                                            • Collaboration in Industry (00:19:58)
                                            • New Components in AC Systems (00:20:50)
                                            • Complexity of Thermal Management Systems (00:22:15)
                                            • Career Opportunities in Automotive Technology (00:23:06)
                                            • Investing in New Refrigerant Machines (00:24:30)
                                            • Consumer Benefits of Blend Refrigerants (00:25:05)
                                            • Leakage Characteristics of Blends (00:26:14)
                                            • Future of Refrigerant Machines (00:27:35)
                                            • Importance of Thermal Management Knowledge (00:29:02)
                                            • Final Thoughts on Education and Collaboration (00:32:57)
                                            
                                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                            • 
                                            • 
                                            • 
                                            • 
                                            
                                            ]]>ff8c2e16-9c06-4504-aae2-ec093f193b4bFri, 28 Feb 2025 14:00:00 -050035:56falsefull422422Can I Afford to Close on Saturdays? [E159] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                            Closing your shop on Saturdays might sound like a risky move, but could it actually improve your business? In this episode of Business by the Numbers, Hunt Demarest, CPA, explores the real financial and operational impact of shutting down on Saturdays. Is it worth it? What factors should you consider before making the switch? Whether you're thinking about a 5-day workweek, reducing hours, or making strategic changes to your shop’s schedule, this episode is packed with insights to help you make an informed decision.

                                            Key Topics Covered:

                                            ✅ Why auto repair shops are moving away from Saturday hours

                                            ✅ The financial impact of closing on Saturdays—and how to make up for lost sales

                                            ✅ How to determine if your shop can afford fewer workdays

                                            ✅ The role of employee preferences in business hours

                                            ✅ Attracting top talent by offering a 5-day workweek

                                            ✅ Strategies to transition customers from weekend scheduling

                                            ✅ Real-life case studies of shops that successfully cut their Saturday hours

                                            Thanks to our partners, NAPA TRACS and Promotive

                                            Thanks to our partner, NAPA TRACS

                                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                            Thanks to our partner, Promotive

                                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                            Visit us Online: www.paarmelis.com

                                            Email Hunt: podcast@paarmelis.com

                                            Text Paar Melis @ 301-307-5413

                                            Download a Copy of My Books Here:

                                            • Wrenches to Write-Offs
                                            • Your Perfect Shop 
                                            
                                            

                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                            ]]>Thanks to our partners, NAPA TRACS and Promotive

                                            Closing your shop on Saturdays might sound like a risky move, but could it actually improve your business? In this episode of Business by the Numbers, Hunt Demarest, CPA, explores the real financial and operational impact of shutting down on Saturdays. Is it worth it? What factors should you consider before making the switch? Whether you're thinking about a 5-day workweek, reducing hours, or making strategic changes to your shop’s schedule, this episode is packed with insights to help you make an informed decision.

                                            Key Topics Covered:

                                            ✅ Why auto repair shops are moving away from Saturday hours

                                            ✅ The financial impact of closing on Saturdays—and how to make up for lost sales

                                            ✅ How to determine if your shop can afford fewer workdays

                                            ✅ The role of employee preferences in business hours

                                            ✅ Attracting top talent by offering a 5-day workweek

                                            ✅ Strategies to transition customers from weekend scheduling

                                            ✅ Real-life case studies of shops that successfully cut their Saturday hours

                                            Thanks to our partners, NAPA TRACS and Promotive

                                            Thanks to our partner, NAPA TRACS

                                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                            Thanks to our partner, Promotive

                                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                            Visit us Online: www.paarmelis.com

                                            Email Hunt: podcast@paarmelis.com

                                            Text Paar Melis @ 301-307-5413

                                            Download a Copy of My Books Here:

                                            • Wrenches to Write-Offs
                                            • Your Perfect Shop 
                                            
                                            

                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                            ]]>d4de08f4-8d27-4ffb-9502-fd14f8fad409Thu, 27 Feb 2025 00:15:00 -050021:10falsebonusFuel Trims [E175] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                            Contact Information

                                            • Email Matt: mattfanslowpodcast@gmail.com
                                            • Diagnosing the Aftermarket A - Z YouTube Channel
                                            
                                            

                                            Introduction:

                                            • Fuel trims are a common topic in professional forums, classes, and diagnostics, often leading to bold diagnostic decisions.
                                            • Matt shares his experience of quickly diagnosing vehicle issues using fuel trims, even before leaving the parking lot.
                                            
                                            

                                            Key Challenges in Discussing Fuel Trims:

                                            • The more you learn about fuel trims, the more nuanced and complex the topic becomes.
                                            • It’s difficult to generalize fuel trim behavior across all vehicles, as each system has unique characteristics.
                                            • Fuel trims are just one piece of data that must be factored into a broader diagnostic process.
                                            
                                            

                                            What Are Fuel Trims?

                                            • Definition: Fuel trims are adjustments made to the base fuel schedule by the engine control unit (ECU).
                                            • Matt credits Matt Ragsdale on iATN for one of the best explanations he’s seen.
                                            
                                            

                                            Two Primary Fuel Systems:

                                            1. Speed Density Systems:
                                            
                                            
                                            • Relies on the Manifold Absolute Pressure (MAP) sensor and engine RPM as primary inputs.
                                            • Engine control algorithms tend to be more complex.
                                            
                                            
                                            1. Mass Airflow (MAF) Systems:
                                            
                                            
                                            • Uses the Mass Airflow Sensor (MAF) and crank sensor (RPM) as primary inputs.
                                            • Simpler in design compared to speed density systems.
                                            • Modern systems often blend elements of both speed density and MAF systems.
                                            
                                            

                                            Closing Thoughts:

                                            • Matt emphasizes the importance of understanding the nuances of fuel trims and how they vary across different vehicle systems.
                                            • He plans to dive deeper into the topic in future episodes, providing more detailed insights and practical examples.
                                            
                                            

                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                            The Aftermarket Radio Network

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                            ]]>Thanks to our Partner, NAPA Autotech

                                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                            Contact Information

                                            • Email Matt: mattfanslowpodcast@gmail.com
                                            • Diagnosing the Aftermarket A - Z YouTube Channel
                                            
                                            

                                            Introduction:

                                            • Fuel trims are a common topic in professional forums, classes, and diagnostics, often leading to bold diagnostic decisions.
                                            • Matt shares his experience of quickly diagnosing vehicle issues using fuel trims, even before leaving the parking lot.
                                            
                                            

                                            Key Challenges in Discussing Fuel Trims:

                                            • The more you learn about fuel trims, the more nuanced and complex the topic becomes.
                                            • It’s difficult to generalize fuel trim behavior across all vehicles, as each system has unique characteristics.
                                            • Fuel trims are just one piece of data that must be factored into a broader diagnostic process.
                                            
                                            

                                            What Are Fuel Trims?

                                            • Definition: Fuel trims are adjustments made to the base fuel schedule by the engine control unit (ECU).
                                            • Matt credits Matt Ragsdale on iATN for one of the best explanations he’s seen.
                                            
                                            

                                            Two Primary Fuel Systems:

                                            1. Speed Density Systems:
                                            
                                            
                                            • Relies on the Manifold Absolute Pressure (MAP) sensor and engine RPM as primary inputs.
                                            • Engine control algorithms tend to be more complex.
                                            
                                            
                                            1. Mass Airflow (MAF) Systems:
                                            
                                            
                                            • Uses the Mass Airflow Sensor (MAF) and crank sensor (RPM) as primary inputs.
                                            • Simpler in design compared to speed density systems.
                                            • Modern systems often blend elements of both speed density and MAF systems.
                                            
                                            

                                            Closing Thoughts:

                                            • Matt emphasizes the importance of understanding the nuances of fuel trims and how they vary across different vehicle systems.
                                            • He plans to dive deeper into the topic in future episodes, providing more detailed insights and practical examples.
                                            
                                            

                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                            The Aftermarket Radio Network

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                            ]]>377302eb-5c5a-4cea-9987-edc248c8ba08Wed, 26 Feb 2025 00:15:00 -050034:12falsebonusManaging Time & Tasks When You're Overwhelmed [E141] - The Auto Repair Marketing PodcastSometimes life just doesn’t slow down, does it? Between running a business, managing a team, and balancing everything else, it’s easy to feel like you’re drowning in tasks. If that sounds familiar, you’re not alone.

                                            Hi, I’m Kim Walker, and today I’m sharing my personal journey through a season of overwhelm—and how I’m finding my way back to productivity and peace. This episode isn’t just about getting things done—it’s about giving yourself the grace to start where you are and take small, meaningful steps forward.

                                            So, take a deep breath, grab a notebook, and let’s get organized—because even in the chaos, we’ve got this

                                            Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at RepairPal.com/shops.

                                            Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com 

                                            Lagniappe (Books, Links, Other Podcasts, etc)

                                            Stephen Covey's Time Managment Matrix 

                                            Remarkable Tablet 

                                            Time Blocking

                                            Show Notes with Timestamps

                                            • Introduction to the Episode (00:00:10)  Speaker introduces herself and the topic of managing time and tasks when feeling overwhelmed.
                                            • Personal Challenges (00:01:24)  Speaker shares her personal story of recovery from back surgery and her mother's declining health.
                                            • The Impact of Loss (00:03:49)  Reflects on the challenges of returning to work after her mother's passing and managing a heavy workload.
                                            • Overcoming Overwhelm (00:06:02)  Discusses feeling lost and overwhelmed upon returning to work and how to tackle a massive to-do list.
                                            • Time Management Strategies (00:10:22)  Introduces Stephen Covey's time management matrix and how to prioritize tasks effectively.
                                            • Massive Brain Dump (00:08:02)  Explains the process of conducting a brain dump to organize thoughts and tasks without order.
                                            • Prioritizing Tasks (00:11:20)  Describes how to categorize tasks by urgency and importance using color coding.
                                            • Using Google Calendar (00:12:20)  Details how to integrate tasks into Google Calendar and set reminders for better organization.
                                            • Self-Care and Breaks (00:12:28)  Emphasizes the importance of taking breaks and practicing self-care during overwhelming times.
                                            • Time Blocking (00:14:40)  Introduces the concept of time blocking for focused work sessions and minimizing distractions.
                                            • Brain Dump and Prioritization (00:15:49)  Speaker discusses her routine of brain dumping and prioritizing tasks weekly to manage overwhelm.
                                            • Community Engagement (00:16:56)  Speaker  invites listeners to share their experiences and connect through the Auto Repair Marketing Mastermind Facebook group.
                                            • Resources for Time Management (00:17:55)  Speaker mentions links in the show notes to assist listeners in managing time and tasks effectively.
                                            • Podcast Recommendations (00:18:27)  Speaker wraps up by encouraging listeners to explore other shows on the Aftermarket Radio Network.
                                            
                                            

                                            How To Get In Touch

                                            Group - Auto Repair Marketing Mastermind

                                            Website - shopmarketingpros.com 

                                            Facebook - facebook.com/shopmarketingpros 

                                            Get the Book - shopmarketingpros.com/book

                                            Instagram - @shopmarketingpros 

                                            Questions/Ideas - podcast@shopmarketingpros.com 

                                            Aftermarket Radio Network

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                            ]]>Sometimes life just doesn’t slow down, does it? Between running a business, managing a team, and balancing everything else, it’s easy to feel like you’re drowning in tasks. If that sounds familiar, you’re not alone.

                                            Hi, I’m Kim Walker, and today I’m sharing my personal journey through a season of overwhelm—and how I’m finding my way back to productivity and peace. This episode isn’t just about getting things done—it’s about giving yourself the grace to start where you are and take small, meaningful steps forward.

                                            So, take a deep breath, grab a notebook, and let’s get organized—because even in the chaos, we’ve got this

                                            Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at RepairPal.com/shops.

                                            Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com 

                                            Lagniappe (Books, Links, Other Podcasts, etc)

                                            Stephen Covey's Time Managment Matrix 

                                            Remarkable Tablet 

                                            Time Blocking

                                            Show Notes with Timestamps

                                            • Introduction to the Episode (00:00:10)  Speaker introduces herself and the topic of managing time and tasks when feeling overwhelmed.
                                            • Personal Challenges (00:01:24)  Speaker shares her personal story of recovery from back surgery and her mother's declining health.
                                            • The Impact of Loss (00:03:49)  Reflects on the challenges of returning to work after her mother's passing and managing a heavy workload.
                                            • Overcoming Overwhelm (00:06:02)  Discusses feeling lost and overwhelmed upon returning to work and how to tackle a massive to-do list.
                                            • Time Management Strategies (00:10:22)  Introduces Stephen Covey's time management matrix and how to prioritize tasks effectively.
                                            • Massive Brain Dump (00:08:02)  Explains the process of conducting a brain dump to organize thoughts and tasks without order.
                                            • Prioritizing Tasks (00:11:20)  Describes how to categorize tasks by urgency and importance using color coding.
                                            • Using Google Calendar (00:12:20)  Details how to integrate tasks into Google Calendar and set reminders for better organization.
                                            • Self-Care and Breaks (00:12:28)  Emphasizes the importance of taking breaks and practicing self-care during overwhelming times.
                                            • Time Blocking (00:14:40)  Introduces the concept of time blocking for focused work sessions and minimizing distractions.
                                            • Brain Dump and Prioritization (00:15:49)  Speaker discusses her routine of brain dumping and prioritizing tasks weekly to manage overwhelm.
                                            • Community Engagement (00:16:56)  Speaker  invites listeners to share their experiences and connect through the Auto Repair Marketing Mastermind Facebook group.
                                            • Resources for Time Management (00:17:55)  Speaker mentions links in the show notes to assist listeners in managing time and tasks effectively.
                                            • Podcast Recommendations (00:18:27)  Speaker wraps up by encouraging listeners to explore other shows on the Aftermarket Radio Network.
                                            
                                            

                                            How To Get In Touch

                                            Group - Auto Repair Marketing Mastermind

                                            Website - shopmarketingpros.com 

                                            Facebook - facebook.com/shopmarketingpros 

                                            Get the Book - shopmarketingpros.com/book

                                            Instagram - @shopmarketingpros 

                                            Questions/Ideas - podcast@shopmarketingpros.com 

                                            Aftermarket Radio Network

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                            ]]>e1bce966-16be-46ae-9cb2-d3bd3f2e2a37Wed, 26 Feb 2025 00:15:00 -050018:48falsebonus20 Questions in 30 Minutes with Donny Seyfer: NASTF, Innovation, and Leadership [RR 1028]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, discover the importance of NASTF in bridging the gap between OEs and independents. Donny Seyfer also shares insights on empowering teams, today's technology impact, and the importance of mentorship. Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE. Show Notes
                                            • Watch Full Video Episode
                                            • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                            • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                            • Koura: https://www.kouraglobal.com/
                                            • Honeywell: https://www.honeywell.com/us/en
                                            • NASTF (00:00:00)
                                            • Donnie's Career Background (00:02:56)
                                            • Memorable Experience with STEM Students (00:03:19)
                                            • New Product Development Announcement (00:07:18)
                                            • Challenges in Product Development (00:08:41)
                                            • Optimism in Facing Challenges (00:09:15)
                                            • Team Collaboration in Writing (00:12:25)
                                            • Hiring for Strengths (00:12:34)
                                            • Balancing Roles as a Visionary (00:13:01)
                                            • Importance of Language in the Industry (00:14:25)
                                            • Changing Habits in Language Usage (00:15:29)
                                            • Pivots in Business Strategy (00:20:03)
                                            • Impact of Technology (00:22:38)
                                            • AI in Communication (00:23:53)
                                            • Time Management Strategies (00:26:59)
                                            • Finding Your Zone (00:28:13)
                                            • Dream Cars and Personal Projects (00:29:02)
                                            • Creating a Safe Work Environment (00:32:43)
                                            • The Power of "I Don't Know" (00:33:39)
                                            • The Power of Mentoring (00:35:46)
                                            • Mentors at Different Levels (00:36:35)
                                            • The Secret to Finding Mentors (00:37:20)
                                            • Peer Mentoring (00:38:12)
                                            • Personal Insights (00:38:21)
                                            
                                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, discover the importance of NASTF in bridging the gap between OEs and independents. Donny Seyfer also shares insights on empowering teams, today's technology impact, and the importance of mentorship. Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE. Show Notes
                                            • Watch Full Video Episode
                                            • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                            • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                            • Koura: https://www.kouraglobal.com/
                                            • Honeywell: https://www.honeywell.com/us/en
                                            • NASTF (00:00:00)
                                            • Donnie's Career Background (00:02:56)
                                            • Memorable Experience with STEM Students (00:03:19)
                                            • New Product Development Announcement (00:07:18)
                                            • Challenges in Product Development (00:08:41)
                                            • Optimism in Facing Challenges (00:09:15)
                                            • Team Collaboration in Writing (00:12:25)
                                            • Hiring for Strengths (00:12:34)
                                            • Balancing Roles as a Visionary (00:13:01)
                                            • Importance of Language in the Industry (00:14:25)
                                            • Changing Habits in Language Usage (00:15:29)
                                            • Pivots in Business Strategy (00:20:03)
                                            • Impact of Technology (00:22:38)
                                            • AI in Communication (00:23:53)
                                            • Time Management Strategies (00:26:59)
                                            • Finding Your Zone (00:28:13)
                                            • Dream Cars and Personal Projects (00:29:02)
                                            • Creating a Safe Work Environment (00:32:43)
                                            • The Power of "I Don't Know" (00:33:39)
                                            • The Power of Mentoring (00:35:46)
                                            • Mentors at Different Levels (00:36:35)
                                            • The Secret to Finding Mentors (00:37:20)
                                            • Peer Mentoring (00:38:12)
                                            • Personal Insights (00:38:21)
                                            
                                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>fba99ec1-57ce-4974-a51f-7740c76de431Tue, 25 Feb 2025 00:15:00 -050039:15falsefull10281028Rev Up Your Customer Service: Merging Tech and Personal Touches for Success [E203] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                            They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                            In this episode of "The Weekly Blitz," host Coach Chris Cotton delves into the critical topic of enhancing customer experience within the auto repair industry by effectively merging cutting-edge technology with personalized service touches. Drawing from his own life, Chris shares vivid personal anecdotes that illustrate the profound impact of customer service on brand perception and loyalty.

                                            He begins by recounting his contrasting experiences with two tech giants, Apple and Lenovo. Through these stories, Chris highlights how Apple's commitment to seamless, customer-centric service left a lasting positive impression, whereas Lenovo's lackluster support fell short of expectations. These anecdotes serve as powerful examples of how excellent customer service can significantly influence customer satisfaction and brand loyalty.

                                            Chris also shares his positive interactions with Starlink, the satellite internet service provider. He emphasizes how Starlink's proactive communication and dedication to resolving issues made him feel valued as a customer. This experience underscores the importance of making customers feel appreciated and respected, which can transform a one-time transaction into a long-term relationship.

                                            Introducing the concept of "relationship coins," Chris encourages auto repair shops to view customer interactions as opportunities to invest in building strong, lasting relationships. He explains that each positive interaction adds to a metaphorical bank of goodwill, which can pay dividends in terms of customer loyalty and repeat business.

                                            Sponsored by Shop Marketing Pros, the episode underscores the necessity of providing exceptional service to foster customer loyalty and drive business growth. Chris argues that in an industry where trust and reliability are paramount, auto repair shops must prioritize customer experience by integrating technology that enhances service efficiency while maintaining the personal touch that makes customers feel valued and understood.

                                            Throughout the episode, Chris Cotton passionately advocates for a balanced approach that leverages technology to streamline operations and improve service delivery, while also emphasizing the irreplaceable value of human connection in creating memorable customer experiences. By doing so, auto repair shops can not only meet but exceed customer expectations, ultimately leading to sustained business success.

                                            Introduction to Supercharging (00:00:09)

                                            • Coach Chris Cotton introduces the podcast and its focus on enhancing auto repair business through innovative insights.
                                            
                                            

                                            Guest Introduction and Technology Discussion (00:01:12)

                                            • Chris introduces Craig O'Neill and discusses the impact of technology on customer experience in the auto repair industry.
                                            
                                            

                                            Personal Customer Experience Anecdote (00:02:21)

                                            • Chris shares a personal story about his customer experience with laptop purchases and the importance of customer service.
                                            
                                            

                                            Switching to Apple Products (00:05:49)

                                            • After poor service from Lenovo, Chris decides to purchase a MacBook, highlighting the positive experience he had.
                                            
                                            

                                            Apple's Exceptional Customer Service (00:08:00)

                                            • Chris details his satisfaction with Apple's customer service, leading to his continued investment in their products.
                                            
                                            

                                            Starlink Customer Experience (00:09:14)

                                            • Chris recounts his positive interaction with Starlink customer service while setting up internet for travel.
                                            
                                            

                                            Importance of Merging Technology and Personal Touch (00:12:15)

                                            • Chris emphasizes the need for auto repair shops to blend technology with personal service to enhance customer experiences.
                                            
                                            

                                            Connect with Chris:

                                            chris@autofixsos.com

                                            Phone: 940.400.1008

                                            www.autoshopcoaching.com

                                            Facebook: https://www.facebook.com/

                                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                            Connect with Chris:

                                            chris@autofixsos.com

                                            Phone: 940.400.1008

                                            www.autoshopcoaching.com

                                            Facebook: https://www.facebook.com/

                                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                            ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                            They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                            In this episode of "The Weekly Blitz," host Coach Chris Cotton delves into the critical topic of enhancing customer experience within the auto repair industry by effectively merging cutting-edge technology with personalized service touches. Drawing from his own life, Chris shares vivid personal anecdotes that illustrate the profound impact of customer service on brand perception and loyalty.

                                            He begins by recounting his contrasting experiences with two tech giants, Apple and Lenovo. Through these stories, Chris highlights how Apple's commitment to seamless, customer-centric service left a lasting positive impression, whereas Lenovo's lackluster support fell short of expectations. These anecdotes serve as powerful examples of how excellent customer service can significantly influence customer satisfaction and brand loyalty.

                                            Chris also shares his positive interactions with Starlink, the satellite internet service provider. He emphasizes how Starlink's proactive communication and dedication to resolving issues made him feel valued as a customer. This experience underscores the importance of making customers feel appreciated and respected, which can transform a one-time transaction into a long-term relationship.

                                            Introducing the concept of "relationship coins," Chris encourages auto repair shops to view customer interactions as opportunities to invest in building strong, lasting relationships. He explains that each positive interaction adds to a metaphorical bank of goodwill, which can pay dividends in terms of customer loyalty and repeat business.

                                            Sponsored by Shop Marketing Pros, the episode underscores the necessity of providing exceptional service to foster customer loyalty and drive business growth. Chris argues that in an industry where trust and reliability are paramount, auto repair shops must prioritize customer experience by integrating technology that enhances service efficiency while maintaining the personal touch that makes customers feel valued and understood.

                                            Throughout the episode, Chris Cotton passionately advocates for a balanced approach that leverages technology to streamline operations and improve service delivery, while also emphasizing the irreplaceable value of human connection in creating memorable customer experiences. By doing so, auto repair shops can not only meet but exceed customer expectations, ultimately leading to sustained business success.

                                            Introduction to Supercharging (00:00:09)

                                            • Coach Chris Cotton introduces the podcast and its focus on enhancing auto repair business through innovative insights.
                                            
                                            

                                            Guest Introduction and Technology Discussion (00:01:12)

                                            • Chris introduces Craig O'Neill and discusses the impact of technology on customer experience in the auto repair industry.
                                            
                                            

                                            Personal Customer Experience Anecdote (00:02:21)

                                            • Chris shares a personal story about his customer experience with laptop purchases and the importance of customer service.
                                            
                                            

                                            Switching to Apple Products (00:05:49)

                                            • After poor service from Lenovo, Chris decides to purchase a MacBook, highlighting the positive experience he had.
                                            
                                            

                                            Apple's Exceptional Customer Service (00:08:00)

                                            • Chris details his satisfaction with Apple's customer service, leading to his continued investment in their products.
                                            
                                            

                                            Starlink Customer Experience (00:09:14)

                                            • Chris recounts his positive interaction with Starlink customer service while setting up internet for travel.
                                            
                                            

                                            Importance of Merging Technology and Personal Touch (00:12:15)

                                            • Chris emphasizes the need for auto repair shops to blend technology with personal service to enhance customer experiences.
                                            
                                            

                                            Connect with Chris:

                                            chris@autofixsos.com

                                            Phone: 940.400.1008

                                            www.autoshopcoaching.com

                                            Facebook: https://www.facebook.com/

                                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                            Connect with Chris:

                                            chris@autofixsos.com

                                            Phone: 940.400.1008

                                            www.autoshopcoaching.com

                                            Facebook: https://www.facebook.com/

                                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                            ]]>e31f3e53-13f3-4309-904e-7ea15c300857Mon, 24 Feb 2025 00:15:00 -050011:35falsebonusA.P.A.C. Effective Communication and Problem Solving- Do It! [E031] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                            Early 2018 our host, Craig O’Neill attended multi-day training session by Dennis McCarron

                                            In this episode - Craig invites Dennis to highlight one of his favorite takeaways from that training.

                                            Of course - the takeaway is an acronym…

                                            A.P.A.C.

                                            Acknowledge

                                            Probe

                                            Answer

                                            Confirm

                                            APAC is a pragmatic model for solving problems that can be applied in nearly every walk of life.

                                            From taking an upset client and solving their problem - to taking a routine interaction and arriving at the right conclusions, Dennis explains how APAC is what happens, eventually, no matter what… it is just the most efficient way to accomplish what needs to happen anyway!

                                            You’ll want to carve out the time to hear Dennis and Craig go deeper into human behavior models and tackles topics such as trust, and engagement and understanding how we are always assessing the people we are serving how they are engaging their environments.

                                            Listeners will find that APAC is a pragmatic approach to communication in the shop and all walks of life…

                                            And you’ll find that our Word of the Day today also happens to be “Pragmatic”

                                            prag·mat·ic-/praɡˈmadik/adjective

                                            Dealing with things sensibly and realistically in a way that is based on practical rather than theoretical considerations.

                                            • Watch Full Video Episode
                                            
                                            

                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                            Contact Information

                                            • Email Craig O'Neill: speakup@craigoneill.net
                                            • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                            
                                            

                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                            Early 2018 our host, Craig O’Neill attended multi-day training session by Dennis McCarron

                                            In this episode - Craig invites Dennis to highlight one of his favorite takeaways from that training.

                                            Of course - the takeaway is an acronym…

                                            A.P.A.C.

                                            Acknowledge

                                            Probe

                                            Answer

                                            Confirm

                                            APAC is a pragmatic model for solving problems that can be applied in nearly every walk of life.

                                            From taking an upset client and solving their problem - to taking a routine interaction and arriving at the right conclusions, Dennis explains how APAC is what happens, eventually, no matter what… it is just the most efficient way to accomplish what needs to happen anyway!

                                            You’ll want to carve out the time to hear Dennis and Craig go deeper into human behavior models and tackles topics such as trust, and engagement and understanding how we are always assessing the people we are serving how they are engaging their environments.

                                            Listeners will find that APAC is a pragmatic approach to communication in the shop and all walks of life…

                                            And you’ll find that our Word of the Day today also happens to be “Pragmatic”

                                            prag·mat·ic-/praɡˈmadik/adjective

                                            Dealing with things sensibly and realistically in a way that is based on practical rather than theoretical considerations.

                                            • Watch Full Video Episode
                                            
                                            

                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                            Contact Information

                                            • Email Craig O'Neill: speakup@craigoneill.net
                                            • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                            
                                            

                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            ]]>0b7ea2ee-1b3a-4777-8250-d66c283fa0e7Mon, 24 Feb 2025 00:15:00 -050001:00:41falsebonusFamily Business Succession: A Generational Perspective [THA 421]Thanks to our Partners, NAPA TRACS, and Today's Class Explore the complexities of family succession in automotive businesses, featuring insights from a psychologist, a shop owner, and her father, who transitioned the business to her. The discussion covers topics such as defining roles, seeking professional guidance, addressing financial considerations, establishing boundaries, and the importance of a trusted, non-family advisor during the succession process. The conversation highlights the need for business owners to relinquish control, embrace change, and recognize the value of diverse perspectives in leadership. Jessica Carrino, Sparks Tire & Auto, St. Charles, MO. Jessica’s previous episodes HERE Ron Tinner, COO, Repair Shop of Tomorrow Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes
                                            • Watch Full Video Episode
                                            • Introduction to Family Succession (00:00:00)
                                            • Importance of Defined Roles (00:02:22)
                                            • Dr. Weiman's Insights on Family Businesses (00:03:15)
                                            • Clarity in Decision-Making (00:06:02)
                                            • Ron Tinner's Transition Story (00:07:29)
                                            • Jessica's Initial Involvement (00:09:00)
                                            • Coaching Dynamics (00:10:21)
                                            • Jessica's Greatest Challenge (00:11:07)
                                            • Motivating Gen Z Technicians (00:12:38)
                                            • Finding Young Technicians (00:15:59)
                                            • Challenges of Inheriting Staff (00:16:56)
                                            • Boundaries in Family Business (00:17:53)
                                            • Succession Planning Insights (00:20:01)
                                            • Role of Non-Family Advisors (00:21:08)
                                            • Identifying Successors (00:22:06)
                                            • Family Dynamics and Relief (00:24:06)
                                            • Financial Considerations in Succession (00:25:11)
                                            • Understanding Roles in Succession (00:25:26)
                                            • The Challenge of Letting Go (00:28:49)
                                            • Work-Life Balance for Owners (00:29:09)
                                            • Support and Learning from Failure (00:30:23)
                                            • Alignment of Values (00:31:24)
                                            • Understanding Communication Styles (00:33:14)
                                            • Transitioning Authority (00:35:30)
                                            • Succession Planning Insights (00:35:58)
                                            • Future Considerations (00:36:59)
                                            • Annual Succession Review (00:37:38)
                                            
                                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                            • 
                                            • 
                                            • 
                                            • Thanks to our Partners, NAPA TRACS, and Today's Class Explore the complexities of family succession in automotive businesses, featuring insights from a psychologist, a shop owner, and her father, who transitioned the business to her. The discussion covers topics such as defining roles, seeking professional guidance, addressing financial considerations, establishing boundaries, and the importance of a trusted, non-family advisor during the succession process. The conversation highlights the need for business owners to relinquish control, embrace change, and recognize the value of diverse perspectives in leadership. Jessica Carrino, Sparks Tire & Auto, St. Charles, MO. Jessica’s previous episodes HERE Ron Tinner, COO, Repair Shop of Tomorrow Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes
                                              • Watch Full Video Episode
                                              • Introduction to Family Succession (00:00:00)
                                              • Importance of Defined Roles (00:02:22)
                                              • Dr. Weiman's Insights on Family Businesses (00:03:15)
                                              • Clarity in Decision-Making (00:06:02)
                                              • Ron Tinner's Transition Story (00:07:29)
                                              • Jessica's Initial Involvement (00:09:00)
                                              • Coaching Dynamics (00:10:21)
                                              • Jessica's Greatest Challenge (00:11:07)
                                              • Motivating Gen Z Technicians (00:12:38)
                                              • Finding Young Technicians (00:15:59)
                                              • Challenges of Inheriting Staff (00:16:56)
                                              • Boundaries in Family Business (00:17:53)
                                              • Succession Planning Insights (00:20:01)
                                              • Role of Non-Family Advisors (00:21:08)
                                              • Identifying Successors (00:22:06)
                                              • Family Dynamics and Relief (00:24:06)
                                              • Financial Considerations in Succession (00:25:11)
                                              • Understanding Roles in Succession (00:25:26)
                                              • The Challenge of Letting Go (00:28:49)
                                              • Work-Life Balance for Owners (00:29:09)
                                              • Support and Learning from Failure (00:30:23)
                                              • Alignment of Values (00:31:24)
                                              • Understanding Communication Styles (00:33:14)
                                              • Transitioning Authority (00:35:30)
                                              • Succession Planning Insights (00:35:58)
                                              • Future Considerations (00:36:59)
                                              • Annual Succession Review (00:37:38)
                                              
                                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                              • 
                                              • 
                                              • 
                                              • 
                                              
                                              ]]>26dad285-e434-4142-9494-3574447efbc2Fri, 21 Feb 2025 00:15:00 -050039:24falsefull421421Is My Shop Management Lying to Me? Fixing Tech Costs [E158] - Business By The NumbersHunt examines technician cost management within automotive repair shops shop management systems. He explores the issue of inaccurately reported labor costs, which frequently misrepresent the true financial health of the business.

                                              Hunt discusses the underlying reasons for this discrepancy, and how they calculate technician compensation. The episode talks to various methodologies that can be employed to rectify these inaccuracies, ensuring that shop owners possess a more precise understanding of their financial obligations.

                                              The objective of this episode is to empower our listener with actionable insights that can lead to improved profitability and operational efficiency in their businesses.

                                              Takeaways:

                                              • The podcast discusses the critical issue of accurately recording technician costs in shop management systems, which is often miscalculated, leading to significant profit discrepancies.
                                              • The episode emphasizes the importance of revising technician cost methods to reflect true expenses, thereby enhancing financial transparency and operational efficiency.
                                              • Listeners are urged to assess their current payroll structures and make necessary adjustments to ensure more precise financial forecasting.
                                              • Understanding the relationship between productivity and payroll costs is vital for maintaining profitability, with practical strategies provided to achieve this.
                                              
                                              

                                              Thanks to our partners, NAPA TRACS and Promotive

                                              Thanks to our partner, NAPA TRACS

                                              Did you know that NAPA TRACS has onsite training plus six days a week support?

                                              It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                              Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                              Thanks to our partner, Promotive

                                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                              Visit us Online: www.paarmelis.com

                                              Email Hunt: podcast@paarmelis.com

                                              Text Paar Melis @ 301-307-5413

                                              Download a Copy of My Books Here:

                                              • Wrenches to Write-Offs
                                              • Your Perfect Shop 
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                              ]]>Hunt examines technician cost management within automotive repair shops shop management systems. He explores the issue of inaccurately reported labor costs, which frequently misrepresent the true financial health of the business.

                                              Hunt discusses the underlying reasons for this discrepancy, and how they calculate technician compensation. The episode talks to various methodologies that can be employed to rectify these inaccuracies, ensuring that shop owners possess a more precise understanding of their financial obligations.

                                              The objective of this episode is to empower our listener with actionable insights that can lead to improved profitability and operational efficiency in their businesses.

                                              Takeaways:

                                              • The podcast discusses the critical issue of accurately recording technician costs in shop management systems, which is often miscalculated, leading to significant profit discrepancies.
                                              • The episode emphasizes the importance of revising technician cost methods to reflect true expenses, thereby enhancing financial transparency and operational efficiency.
                                              • Listeners are urged to assess their current payroll structures and make necessary adjustments to ensure more precise financial forecasting.
                                              • Understanding the relationship between productivity and payroll costs is vital for maintaining profitability, with practical strategies provided to achieve this.
                                              
                                              

                                              Thanks to our partners, NAPA TRACS and Promotive

                                              Thanks to our partner, NAPA TRACS

                                              Did you know that NAPA TRACS has onsite training plus six days a week support?

                                              It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                              Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                              Thanks to our partner, Promotive

                                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                              Visit us Online: www.paarmelis.com

                                              Email Hunt: podcast@paarmelis.com

                                              Text Paar Melis @ 301-307-5413

                                              Download a Copy of My Books Here:

                                              • Wrenches to Write-Offs
                                              • Your Perfect Shop 
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                              ]]>cea064b8-590b-43db-9e7a-e4a04532199dThu, 20 Feb 2025 00:15:00 -050026:14falsebonusA Billion Monkeys vs Goals [E174] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                              NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                              Contact Information

                                              • Email Matt: mattfanslowpodcast@gmail.com
                                              • Diagnosing the Aftermarket A - Z YouTube Channel
                                              
                                              

                                              
                                              

                                              Key Topics Discussed:

                                              The Infinite Monkey Theorem:

                                              • Matt uses the analogy of infinite monkeys typing on typewriters to explain the importance of clear communication and direction in achieving goals.
                                              • Just as monkeys randomly typing will eventually produce meaningful work, employees without clear guidance will struggle to achieve desired outcomes.
                                              
                                              

                                              Leadership and Communication in the Workplace:

                                              • Leaders (owners, managers) must set clear goals, expectations, and provide a path to achieve them.
                                              • Vague goals like "make more money" or "break records" without a clear plan lead to confusion and inefficiency.
                                              • Employees need tools, resources, and direction to succeed, rather than being left to "bang away on typewriters" hoping to get it right.
                                              
                                              

                                              The Role of Communication in Relationships:

                                              • Clear communication is essential not just in the workplace but in all relationships.
                                              • Without expressing needs, goals, and expectations, misunderstandings and inefficiencies arise.
                                              • Direct communication, though uncomfortable at first, improves over time and leads to better outcomes.
                                              
                                              

                                              Translating These Ideas to Auto Repair:

                                              • In the repair shop, having a clear diagnostic and repair process is crucial.
                                              • Veteran technicians often take their knowledge for granted, making it challenging to mentor newcomers.
                                              • Providing resources (e.g., links to training, manufacturer guidelines) helps less experienced technicians build foundational knowledge.
                                              
                                              

                                              The Importance of Following Procedures:

                                              • Referencing Technical Service Manuals (TSM) or Factory Manuals (TFM) is critical for both learning and legal protection.
                                              • Following established procedures ensures consistency and provides a fallback in case of disputes or litigation.
                                              
                                              

                                              Key Takeaways:

                                              • Clear Communication is Key: Whether in leadership, relationships, or auto repair, expressing goals and expectations clearly is essential for success.
                                              • Provide Direction and Resources: Employees and technicians need more than vague goals—they need tools, training, and a clear path to follow.
                                              • Follow Established Procedures: Using manufacturer guidelines (TFM) ensures quality repairs and protects against legal issues.
                                              • Encourage Curiosity and Learning: Sharing resources and fostering curiosity helps technicians grow and improve their skills.
                                              
                                              

                                              Memorable Quotes:

                                              • "If you don't set goals and expectations, you're essentially handing your employees typewriters and asking them to just start banging away on the keys, hoping they get your idea right."
                                              • "The moral of this episode is: Don't expect miracles without clear communication and direction."
                                              • "Direct communication, though uncomfortable at first, gets easier over time and leads to better outcomes."
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                              Links referenced in this episode:

                                              • napautotech.com
                                              • mattfonslopodcastmail.com
                                              • aftermarketradionetwork
                                              
                                              ]]>Thanks to our Partner, NAPA Autotech

                                              NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                              Contact Information

                                              • Email Matt: mattfanslowpodcast@gmail.com
                                              • Diagnosing the Aftermarket A - Z YouTube Channel
                                              
                                              

                                              
                                              

                                              Key Topics Discussed:

                                              The Infinite Monkey Theorem:

                                              • Matt uses the analogy of infinite monkeys typing on typewriters to explain the importance of clear communication and direction in achieving goals.
                                              • Just as monkeys randomly typing will eventually produce meaningful work, employees without clear guidance will struggle to achieve desired outcomes.
                                              
                                              

                                              Leadership and Communication in the Workplace:

                                              • Leaders (owners, managers) must set clear goals, expectations, and provide a path to achieve them.
                                              • Vague goals like "make more money" or "break records" without a clear plan lead to confusion and inefficiency.
                                              • Employees need tools, resources, and direction to succeed, rather than being left to "bang away on typewriters" hoping to get it right.
                                              
                                              

                                              The Role of Communication in Relationships:

                                              • Clear communication is essential not just in the workplace but in all relationships.
                                              • Without expressing needs, goals, and expectations, misunderstandings and inefficiencies arise.
                                              • Direct communication, though uncomfortable at first, improves over time and leads to better outcomes.
                                              
                                              

                                              Translating These Ideas to Auto Repair:

                                              • In the repair shop, having a clear diagnostic and repair process is crucial.
                                              • Veteran technicians often take their knowledge for granted, making it challenging to mentor newcomers.
                                              • Providing resources (e.g., links to training, manufacturer guidelines) helps less experienced technicians build foundational knowledge.
                                              
                                              

                                              The Importance of Following Procedures:

                                              • Referencing Technical Service Manuals (TSM) or Factory Manuals (TFM) is critical for both learning and legal protection.
                                              • Following established procedures ensures consistency and provides a fallback in case of disputes or litigation.
                                              
                                              

                                              Key Takeaways:

                                              • Clear Communication is Key: Whether in leadership, relationships, or auto repair, expressing goals and expectations clearly is essential for success.
                                              • Provide Direction and Resources: Employees and technicians need more than vague goals—they need tools, training, and a clear path to follow.
                                              • Follow Established Procedures: Using manufacturer guidelines (TFM) ensures quality repairs and protects against legal issues.
                                              • Encourage Curiosity and Learning: Sharing resources and fostering curiosity helps technicians grow and improve their skills.
                                              
                                              

                                              Memorable Quotes:

                                              • "If you don't set goals and expectations, you're essentially handing your employees typewriters and asking them to just start banging away on the keys, hoping they get your idea right."
                                              • "The moral of this episode is: Don't expect miracles without clear communication and direction."
                                              • "Direct communication, though uncomfortable at first, gets easier over time and leads to better outcomes."
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                              Links referenced in this episode:

                                              • napautotech.com
                                              • mattfonslopodcastmail.com
                                              • aftermarketradionetwork
                                              
                                              ]]>e84b22cd-7de2-464a-ae58-2a12d34543d9Wed, 19 Feb 2025 00:15:00 -050019:13falsebonusYour Body Is Your Business Card [E140] - The Auto Repair Marketing PodcastJoin host Brian Walker as he welcomes Mauro Stara to explore the transformative connection between your health and business success. In this episode, Mauro shares his expertise on why your body is your ultimate business card and how optimizing your well-being can take your professional performance to the next level.

                                              Discover actionable strategies like improving sleep quality, managing stress, and fine-tuning your diet for better energy and focus. Plus, learn how personalized blood work and hormone optimization can help you achieve sustainable results.

                                              Don’t miss this insightful conversation packed with practical tips to help you elevate your health and your business. Tune in now!

                                              Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                              RepairPal.com/shops.

                                              Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com 

                                              How To Get In Touch With the Guest

                                              https://www.instagram.com/maurostaraofficial/ - Instagram

                                              https://www.facebook.com/mauro.stara.944/ - Facebook

                                              https://www.linkedin.com/in/mauro-stara-4b4295217/ - Mauro Stara 

                                              https://6packceo.com/start - Six Pack CEO

                                              Show Notes with Timestamps

                                              • Introduction to the Episode (00:00:01)  Brian Walker introduces the podcast and guest Mauro Stara, discussing the episode's theme.
                                              • Body as a Business Card (00:01:08) Mauro shares insights on how physical appearance impacts business perceptions and relationships.
                                              • Judgment by Appearance (00:02:10)  Discussion on the subconscious judgments people make based on appearance in business settings.
                                              • Health vs. Wealth (00:04:13)  Mauro emphasizes the importance of prioritizing health alongside pursuing wealth for long-term success.
                                              • First Impressions Matter (00:05:08)  Mauro explains how health influences trust and credibility in business interactions.
                                              • Changing Perceptions of Successful Individuals (00:06:45)  Brian and Mauro discuss how successful figures are increasingly prioritizing their health and fitness.
                                              • Metabolic Panels Importance (00:09:37)  Mauro explains why he starts with metabolic panels for clients to assess health effectively.
                                              • Transformation Through Blood Work (00:12:29)  Mauro shares his experience of using blood work to optimize client health and weight loss results.
                                              • Introduction to RepairPal (00:15:34)  Discussion on how RepairPal helps auto repair shops gain customer trust and grow their business.
                                              • App Fueled Overview (00:16:40)  Introduction to App Fueled, a customer loyalty app for auto service shops to enhance customer retention.
                                              • Blood Work and Hormone Optimization (00:17:48)  Mauro discusses the importance of hormone optimization through blood work and the pitfalls of standard health ranges.
                                              • Changing Testosterone Ranges (00:19:09)  Comparison of historical and current testosterone levels, highlighting the impact of societal health trends.
                                              • The Importance of Feeling Good (00:21:01)  Emphasis on personal health and how it affects business performance, beyond just numerical test results.
                                              • Five Pillars for Testosterone Optimization (00:23:45)  Discussion of five key areas to address for naturally increasing testosterone levels.
                                              • Sleep's Critical Role (00:25:01)  Importance of quality sleep in maintaining healthy testosterone levels and overall well-being.
                                              • Diet and Mineral Deficiencies (00:26:04)  Focus on diet quality and addressing mineral deficiencies as crucial for testosterone production.
                                              • Body Fat and Hormonal Balance (00:26:18)  Explaining how excess body fat affects hormones and overall mental health.
                                              • Chronic Stress and Hormonal Prioritization (00:27:18)  Impact of chronic stress on hormone levels and the body's reproductive priorities.
                                              • Environmental Factors (00:28:32)  Discussion on how environmental factors can subtly influence hormone health.
                                              • Business Lifestyle and Sleep (00:28:39)  Reflection on the business owner's lifestyle and its negative impact on sleep and health.
                                              • Effective Workout Strategies (00:29:25)  Mauro advocates for a manageable workout routine of three times a week for optimal health.
                                              • The Importance of Recovery (00:31:25)  Discusses the need for balanced workout frequency to avoid fatigue and maintain testosterone levels.
                                              • Walking vs. Running (00:32:23)  Explains the benefits of walking for long-term sustainability over high-intensity workouts like running.
                                              • Personal Experience with CrossFit (00:34:09)  Shares insights on how intense training can lead to difficulties in maintaining a diet.
                                              • Actionable Health Advice (00:35:07)  Suggests starting with blood work to assess health and identify potential issues.
                                              • Nutritional Framework (00:36:22)  Recommends a balanced diet focusing on protein and fats to stabilize blood sugar levels.
                                              • Program Information (00:37:17)  Provides details on the "Six Pack CEO" program and how to get more information.
                                              • Blood Work Offer (00:38:04)  Mentions a special offer for blood work analysis to help assess health conditions.
                                              
                                              

                                              Closing Remarks (00:39:51)  Encourages listeners to reach out with questions and highlights the value of health assessments

                                              How To Get In Touch

                                              Group - Auto Repair Marketing Mastermind

                                              Website - shopmarketingpros.com 

                                              Facebook - facebook.com/shopmarketingpros 

                                              Get the Book - shopmarketingpros.com/book

                                              Instagram - @shopmarketingpros 

                                              Questions/Ideas - podcast@shopmarketingpros.com

                                              Thanks to our Partners,

                                              RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                              App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                              Aftermarket Radio Network

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                              ]]>Join host Brian Walker as he welcomes Mauro Stara to explore the transformative connection between your health and business success. In this episode, Mauro shares his expertise on why your body is your ultimate business card and how optimizing your well-being can take your professional performance to the next level.

                                              Discover actionable strategies like improving sleep quality, managing stress, and fine-tuning your diet for better energy and focus. Plus, learn how personalized blood work and hormone optimization can help you achieve sustainable results.

                                              Don’t miss this insightful conversation packed with practical tips to help you elevate your health and your business. Tune in now!

                                              Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                              RepairPal.com/shops.

                                              Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com 

                                              How To Get In Touch With the Guest

                                              https://www.instagram.com/maurostaraofficial/ - Instagram

                                              https://www.facebook.com/mauro.stara.944/ - Facebook

                                              https://www.linkedin.com/in/mauro-stara-4b4295217/ - Mauro Stara 

                                              https://6packceo.com/start - Six Pack CEO

                                              Show Notes with Timestamps

                                              • Introduction to the Episode (00:00:01)  Brian Walker introduces the podcast and guest Mauro Stara, discussing the episode's theme.
                                              • Body as a Business Card (00:01:08) Mauro shares insights on how physical appearance impacts business perceptions and relationships.
                                              • Judgment by Appearance (00:02:10)  Discussion on the subconscious judgments people make based on appearance in business settings.
                                              • Health vs. Wealth (00:04:13)  Mauro emphasizes the importance of prioritizing health alongside pursuing wealth for long-term success.
                                              • First Impressions Matter (00:05:08)  Mauro explains how health influences trust and credibility in business interactions.
                                              • Changing Perceptions of Successful Individuals (00:06:45)  Brian and Mauro discuss how successful figures are increasingly prioritizing their health and fitness.
                                              • Metabolic Panels Importance (00:09:37)  Mauro explains why he starts with metabolic panels for clients to assess health effectively.
                                              • Transformation Through Blood Work (00:12:29)  Mauro shares his experience of using blood work to optimize client health and weight loss results.
                                              • Introduction to RepairPal (00:15:34)  Discussion on how RepairPal helps auto repair shops gain customer trust and grow their business.
                                              • App Fueled Overview (00:16:40)  Introduction to App Fueled, a customer loyalty app for auto service shops to enhance customer retention.
                                              • Blood Work and Hormone Optimization (00:17:48)  Mauro discusses the importance of hormone optimization through blood work and the pitfalls of standard health ranges.
                                              • Changing Testosterone Ranges (00:19:09)  Comparison of historical and current testosterone levels, highlighting the impact of societal health trends.
                                              • The Importance of Feeling Good (00:21:01)  Emphasis on personal health and how it affects business performance, beyond just numerical test results.
                                              • Five Pillars for Testosterone Optimization (00:23:45)  Discussion of five key areas to address for naturally increasing testosterone levels.
                                              • Sleep's Critical Role (00:25:01)  Importance of quality sleep in maintaining healthy testosterone levels and overall well-being.
                                              • Diet and Mineral Deficiencies (00:26:04)  Focus on diet quality and addressing mineral deficiencies as crucial for testosterone production.
                                              • Body Fat and Hormonal Balance (00:26:18)  Explaining how excess body fat affects hormones and overall mental health.
                                              • Chronic Stress and Hormonal Prioritization (00:27:18)  Impact of chronic stress on hormone levels and the body's reproductive priorities.
                                              • Environmental Factors (00:28:32)  Discussion on how environmental factors can subtly influence hormone health.
                                              • Business Lifestyle and Sleep (00:28:39)  Reflection on the business owner's lifestyle and its negative impact on sleep and health.
                                              • Effective Workout Strategies (00:29:25)  Mauro advocates for a manageable workout routine of three times a week for optimal health.
                                              • The Importance of Recovery (00:31:25)  Discusses the need for balanced workout frequency to avoid fatigue and maintain testosterone levels.
                                              • Walking vs. Running (00:32:23)  Explains the benefits of walking for long-term sustainability over high-intensity workouts like running.
                                              • Personal Experience with CrossFit (00:34:09)  Shares insights on how intense training can lead to difficulties in maintaining a diet.
                                              • Actionable Health Advice (00:35:07)  Suggests starting with blood work to assess health and identify potential issues.
                                              • Nutritional Framework (00:36:22)  Recommends a balanced diet focusing on protein and fats to stabilize blood sugar levels.
                                              • Program Information (00:37:17)  Provides details on the "Six Pack CEO" program and how to get more information.
                                              • Blood Work Offer (00:38:04)  Mentions a special offer for blood work analysis to help assess health conditions.
                                              
                                              

                                              Closing Remarks (00:39:51)  Encourages listeners to reach out with questions and highlights the value of health assessments

                                              How To Get In Touch

                                              Group - Auto Repair Marketing Mastermind

                                              Website - shopmarketingpros.com 

                                              Facebook - facebook.com/shopmarketingpros 

                                              Get the Book - shopmarketingpros.com/book

                                              Instagram - @shopmarketingpros 

                                              Questions/Ideas - podcast@shopmarketingpros.com

                                              Thanks to our Partners,

                                              RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                              App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                              Aftermarket Radio Network

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                              ]]>c1c2dd16-4bbc-489e-a5c6-87f8fb8b720dWed, 19 Feb 2025 00:15:00 -050041:04falsebonusThe Unstoppable Framework for Auto Shop Owners Part 5: Build a Resilient Mindset and Plan Ahead [RR 1027]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network In the fifth installment of the "Unstoppable Framework for Auto Shop Owners" series, Maryann Croce, a coach from Small Biz Vantage, shares her expertise on building resilience and effective planning for automotive professionals. Maryann emphasizes the importance of a resilient mindset, proactive planning, and continuous improvement. She offers practical tips, such as creating contingency plans and regularly assessing business processes. Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes
                                              • Watch Full Video Episode
                                              • Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/
                                              • Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1004/
                                              • Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1012/
                                              • Unstoppable Framework for Auto Shop Owners Part 4: Stay Customer Focused and Flexible [RR 1020]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1020/
                                              • Here is the downloadable worksheet link: https://bit.ly/4b0Qvtw
                                              • Welcome Maryann Croce (00:00:00)
                                              • Building a Resilient Mindset (00:02:34)
                                              • Embracing a Growth Mindset (00:04:25)
                                              • Continuous Improvement (00:11:11)
                                              • Creating Contingency Plans (00:12:27)
                                              • Planning for the Unexpected (00:16:33)
                                              • Daily Practices for Building Resilience (18:32)
                                              • Creating Daily Habits (19:08)
                                              • Importance of a Support Network (20:17)
                                              • Key Lessons from Previous Episodes (22:31)
                                              • Growth Mindset and Contingency Planning (23:49)
                                              • Emotional Awareness in Leadership (26:04)
                                              • Practical Application in Business (27:00)
                                              • Inclusivity in Learning (28:00)
                                              • Conclusion of the Series (29:04)
                                              
                                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network In the fifth installment of the "Unstoppable Framework for Auto Shop Owners" series, Maryann Croce, a coach from Small Biz Vantage, shares her expertise on building resilience and effective planning for automotive professionals. Maryann emphasizes the importance of a resilient mindset, proactive planning, and continuous improvement. She offers practical tips, such as creating contingency plans and regularly assessing business processes. Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes
                                              • Watch Full Video Episode
                                              • Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/
                                              • Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1004/
                                              • Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1012/
                                              • Unstoppable Framework for Auto Shop Owners Part 4: Stay Customer Focused and Flexible [RR 1020]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1020/
                                              • Here is the downloadable worksheet link: https://bit.ly/4b0Qvtw
                                              • Welcome Maryann Croce (00:00:00)
                                              • Building a Resilient Mindset (00:02:34)
                                              • Embracing a Growth Mindset (00:04:25)
                                              • Continuous Improvement (00:11:11)
                                              • Creating Contingency Plans (00:12:27)
                                              • Planning for the Unexpected (00:16:33)
                                              • Daily Practices for Building Resilience (18:32)
                                              • Creating Daily Habits (19:08)
                                              • Importance of a Support Network (20:17)
                                              • Key Lessons from Previous Episodes (22:31)
                                              • Growth Mindset and Contingency Planning (23:49)
                                              • Emotional Awareness in Leadership (26:04)
                                              • Practical Application in Business (27:00)
                                              • Inclusivity in Learning (28:00)
                                              • Conclusion of the Series (29:04)
                                              
                                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>398d7605-154b-46f8-b826-d605e80cf813Tue, 18 Feb 2025 00:15:00 -050029:29falsefull10271027How Do Your Auto Repair Shop's KIPs Stack Against the Industry[E202] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                              In episode 202 of "The Weekly Blitz," Coach Chris Cotton takes a deep dive into the financial performance of auto repair shops, offering listeners a comprehensive analysis based on insights from the January edition of Ratchet & Wrench magazine. Throughout the episode, Coach Chris emphasizes the critical importance of tracking key performance indicators (KPIs) such as annual revenue, gross profit margins, and net profit margins. These metrics are essential for shop owners who aim to understand and enhance their business's financial health.

                                              Coach Chris shares compelling survey statistics that reveal significant revenue growth within the auto repair industry over the past 15 years. This growth underscores the dynamic nature of the industry and the opportunities available for shop owners who are proactive in managing their finances. He highlights the necessity for shop owners to focus on improving their financial metrics, as doing so can lead to increased profitability and long-term success.

                                              In addition to discussing financial performance, the episode also promotes Shop Marketing Pros, a specialized marketing company dedicated to serving auto repair shops. Shop Marketing Pros offers tailored marketing solutions designed to help shop owners attract more customers and build a strong brand presence in their local markets.

                                              Listeners of this episode will gain valuable insights into the financial aspects of running an auto repair shop and learn strategies to boost their business's performance. Coach Chris's expert advice, combined with the resources provided by Shop Marketing Pros, equips shop owners with the tools they need to thrive in a competitive industry.

                                              Introduction to the Episode (00:00:08)

                                              • Coach Chris Cotton introduces the podcast and its purpose to supercharge auto repair businesses.
                                              
                                              

                                              Overview of Ratchet & Wrench Magazine (00:01:04)

                                              • Discussion on insights from the January edition of Ratchet & Wrench magazine regarding shop performance.
                                              
                                              

                                              15-Year Industry Comparison (00:02:15)

                                              • Chris highlights changes in annual revenue and profit margins in the auto repair industry over 15 years.
                                              
                                              

                                              Importance of Tracking KPIs (00:03:15)

                                              • Emphasis on the significance of key performance indicators for making informed financial decisions.
                                              
                                              

                                              KPI Awareness Among Shop Owners (00:04:20)

                                              • Chris shares his experience teaching shop owners about KPIs, revealing a lack of awareness.
                                              
                                              

                                              Current Revenue Statistics (00:05:20)

                                              • Over 50% of surveyed shops now report annual revenues exceeding $1 million, a significant increase from 15 years ago.
                                              
                                              

                                              Gross Profit Margin Insights (00:06:18)

                                              • Discussion on gross profit margins, with over 50% of shops reporting margins above 50%.
                                              
                                              

                                              Revenue Breakdown of Surveyed Shops (00:07:17)

                                              • Detailed statistics on revenue ranges among surveyed shops, highlighting growth trends.
                                              
                                              

                                              Industry Consolidation Factors (00:09:35)

                                              • Analysis of industry consolidation and growth potential as more shops exceed $25 million in revenue.
                                              
                                              

                                              Gross Profit Margin Categories (00:10:49)

                                              • Breakdown of gross profit margins among surveyed shops, with insights on profitability levels.
                                              
                                              

                                              Net Profit Margin Overview (00:12:59)

                                              • Discussion on net profit margins, noting a concerning percentage of shops not generating profit.
                                              
                                              

                                              Encouragement for Improvement (00:14:07)

                                              • Chris encourages shop owners to make small tweaks for improved profitability and performance.
                                              
                                              

                                              Tracking and Measuring KPIs (00:16:12)

                                              • Final thoughts on the importance of tracking KPIs and using data to drive business improvements.
                                              
                                              

                                              Connect with Chris:

                                              chris@autofixsos.com

                                              Phone: 940.400.1008

                                              www.autoshopcoaching.com

                                              Facebook: https://www.facebook.com/

                                              AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                              • #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
                                              
                                              ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                              In episode 202 of "The Weekly Blitz," Coach Chris Cotton takes a deep dive into the financial performance of auto repair shops, offering listeners a comprehensive analysis based on insights from the January edition of Ratchet & Wrench magazine. Throughout the episode, Coach Chris emphasizes the critical importance of tracking key performance indicators (KPIs) such as annual revenue, gross profit margins, and net profit margins. These metrics are essential for shop owners who aim to understand and enhance their business's financial health.

                                              Coach Chris shares compelling survey statistics that reveal significant revenue growth within the auto repair industry over the past 15 years. This growth underscores the dynamic nature of the industry and the opportunities available for shop owners who are proactive in managing their finances. He highlights the necessity for shop owners to focus on improving their financial metrics, as doing so can lead to increased profitability and long-term success.

                                              In addition to discussing financial performance, the episode also promotes Shop Marketing Pros, a specialized marketing company dedicated to serving auto repair shops. Shop Marketing Pros offers tailored marketing solutions designed to help shop owners attract more customers and build a strong brand presence in their local markets.

                                              Listeners of this episode will gain valuable insights into the financial aspects of running an auto repair shop and learn strategies to boost their business's performance. Coach Chris's expert advice, combined with the resources provided by Shop Marketing Pros, equips shop owners with the tools they need to thrive in a competitive industry.

                                              Introduction to the Episode (00:00:08)

                                              • Coach Chris Cotton introduces the podcast and its purpose to supercharge auto repair businesses.
                                              
                                              

                                              Overview of Ratchet & Wrench Magazine (00:01:04)

                                              • Discussion on insights from the January edition of Ratchet & Wrench magazine regarding shop performance.
                                              
                                              

                                              15-Year Industry Comparison (00:02:15)

                                              • Chris highlights changes in annual revenue and profit margins in the auto repair industry over 15 years.
                                              
                                              

                                              Importance of Tracking KPIs (00:03:15)

                                              • Emphasis on the significance of key performance indicators for making informed financial decisions.
                                              
                                              

                                              KPI Awareness Among Shop Owners (00:04:20)

                                              • Chris shares his experience teaching shop owners about KPIs, revealing a lack of awareness.
                                              
                                              

                                              Current Revenue Statistics (00:05:20)

                                              • Over 50% of surveyed shops now report annual revenues exceeding $1 million, a significant increase from 15 years ago.
                                              
                                              

                                              Gross Profit Margin Insights (00:06:18)

                                              • Discussion on gross profit margins, with over 50% of shops reporting margins above 50%.
                                              
                                              

                                              Revenue Breakdown of Surveyed Shops (00:07:17)

                                              • Detailed statistics on revenue ranges among surveyed shops, highlighting growth trends.
                                              
                                              

                                              Industry Consolidation Factors (00:09:35)

                                              • Analysis of industry consolidation and growth potential as more shops exceed $25 million in revenue.
                                              
                                              

                                              Gross Profit Margin Categories (00:10:49)

                                              • Breakdown of gross profit margins among surveyed shops, with insights on profitability levels.
                                              
                                              

                                              Net Profit Margin Overview (00:12:59)

                                              • Discussion on net profit margins, noting a concerning percentage of shops not generating profit.
                                              
                                              

                                              Encouragement for Improvement (00:14:07)

                                              • Chris encourages shop owners to make small tweaks for improved profitability and performance.
                                              
                                              

                                              Tracking and Measuring KPIs (00:16:12)

                                              • Final thoughts on the importance of tracking KPIs and using data to drive business improvements.
                                              
                                              

                                              Connect with Chris:

                                              chris@autofixsos.com

                                              Phone: 940.400.1008

                                              www.autoshopcoaching.com

                                              Facebook: https://www.facebook.com/

                                              AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                              • #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
                                              
                                              ]]>0c5292ad-2275-482f-9cb9-090c955fb6f8Mon, 17 Feb 2025 00:15:00 -050015:52falsebonusBalancing Technology to Better Our People with David Boyd [E030] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              Craig O’Neill, welcomes his friend and communications expert, David Boyd, as our guest.  Listen up to hear the thoughtful conversation between David and Craig across a variety of topics and questions related to the phones skills of your staff, AI use in the world today, and the outlook for the future.

                                              A key question:  “Will the job of the service advisor still exist?”

                                              As AI solutions seem to become more and more sophisticated - the question has career advisors wondering this aloud. 

                                              The conversation should be encouraging for anyone who takes their professional role as a service advisor seriously, and the future, according to David and Craig, appears bright.

                                              According to David, the service advisor is the person we should be empowering further, and developing, as this is the role focused on building relationships.

                                              The conversation draws on additional points related to what we learned during Covid and the real value of actual connection, as well as some of the pitfalls for what occurs when a productive technician is forced to answer phone calls.

                                              Listeners will walk away with some practical advice from this episode, and more clear vision for a coachable front counter that is focused on connecting!

                                              The WOTD Today:

                                              Affable

                                              Noun-

                                              Friendly - good natured - easy to talk to

                                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                              Contact Information

                                              • Email Craig O'Neill: speakup@craigoneill.net
                                              • Watch Full Video Episode
                                              • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              Craig O’Neill, welcomes his friend and communications expert, David Boyd, as our guest.  Listen up to hear the thoughtful conversation between David and Craig across a variety of topics and questions related to the phones skills of your staff, AI use in the world today, and the outlook for the future.

                                              A key question:  “Will the job of the service advisor still exist?”

                                              As AI solutions seem to become more and more sophisticated - the question has career advisors wondering this aloud. 

                                              The conversation should be encouraging for anyone who takes their professional role as a service advisor seriously, and the future, according to David and Craig, appears bright.

                                              According to David, the service advisor is the person we should be empowering further, and developing, as this is the role focused on building relationships.

                                              The conversation draws on additional points related to what we learned during Covid and the real value of actual connection, as well as some of the pitfalls for what occurs when a productive technician is forced to answer phone calls.

                                              Listeners will walk away with some practical advice from this episode, and more clear vision for a coachable front counter that is focused on connecting!

                                              The WOTD Today:

                                              Affable

                                              Noun-

                                              Friendly - good natured - easy to talk to

                                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                              Contact Information

                                              • Email Craig O'Neill: speakup@craigoneill.net
                                              • Watch Full Video Episode
                                              • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              ]]>2630c6e8-9af4-44e4-8b12-2cc9d73697daMon, 17 Feb 2025 00:15:00 -050038:19falsebonusLeak Detection in Automotive Thermal Management Systems [THA 420]Thanks to our Partners, NAPA TRACS, and Today's Class Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, the focus is on the critical topic of leak detection in automotive air conditioning systems. Two main leak detection methods are compared: dye leak detection, which uses fluorescent dyes and UV lights for visual identification, and electronic leak detection (ELD), which uses sensors to detect refrigerants. The discussion also covers the compatibility of these methods with various refrigerants, including those used in electric vehicles, and explores the advantages and disadvantages of each approach. John Godden, Production Operations Manager, Spectronics Corporation Matt Farel, Business Development- Service Tools, Inficon Show Notes
                                              • Watch Full Video Episode
                                              • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                              • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                              • Koura: https://www.kouraglobal.com/
                                              • Honeywell: https://www.honeywell.com/us/en
                                              • Leak Detection Discussion (00:00:00)
                                              • Importance of Air Conditioning (00:02:12)
                                              • Heat Pump Systems (00:03:03)
                                              • Complementary Technologies (00:04:09)
                                              • Tracers in Manufacturing (00:04:44)
                                              • Visual vs. Electronic Detection (00:05:33)
                                              • Safety of Refrigerants (00:07:50)
                                              • Importance of UV Light (00:08:21)
                                              • Using Multiple Detection Methods (00:09:33)
                                              • Verifying Repairs (00:10:52)
                                              • Preference in Detection Methods (00:12:06)
                                              • Market Trends in Leak Detection (00:13:00)
                                              • The Importance of Shop Management Systems (00:13:53)
                                              • Training and Customization of Napa Trax (00:14:33)
                                              • Leak Detection Methodologies (00:15:40)
                                              • Dye Compatibility with Refrigerants (00:16:20)
                                              • Tracer Gas Leak Detection (00:17:54)
                                              • EVs and Leak Detection Challenges (00:19:45)
                                              • Advancements in Leak Detector Technology (00:21:52)
                                              • New Developments in Dye Products (00:23:38)
                                              • Transition to Natural Refrigerants (00:24:29)
                                              
                                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                              • 
                                              • 
                                              • 
                                              • 
                                              
                                              ]]>Thanks to our Partners, NAPA TRACS, and Today's Class Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, the focus is on the critical topic of leak detection in automotive air conditioning systems. Two main leak detection methods are compared: dye leak detection, which uses fluorescent dyes and UV lights for visual identification, and electronic leak detection (ELD), which uses sensors to detect refrigerants. The discussion also covers the compatibility of these methods with various refrigerants, including those used in electric vehicles, and explores the advantages and disadvantages of each approach. John Godden, Production Operations Manager, Spectronics Corporation Matt Farel, Business Development- Service Tools, Inficon Show Notes
                                              • Watch Full Video Episode
                                              • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                              • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                              • Koura: https://www.kouraglobal.com/
                                              • Honeywell: https://www.honeywell.com/us/en
                                              • Leak Detection Discussion (00:00:00)
                                              • Importance of Air Conditioning (00:02:12)
                                              • Heat Pump Systems (00:03:03)
                                              • Complementary Technologies (00:04:09)
                                              • Tracers in Manufacturing (00:04:44)
                                              • Visual vs. Electronic Detection (00:05:33)
                                              • Safety of Refrigerants (00:07:50)
                                              • Importance of UV Light (00:08:21)
                                              • Using Multiple Detection Methods (00:09:33)
                                              • Verifying Repairs (00:10:52)
                                              • Preference in Detection Methods (00:12:06)
                                              • Market Trends in Leak Detection (00:13:00)
                                              • The Importance of Shop Management Systems (00:13:53)
                                              • Training and Customization of Napa Trax (00:14:33)
                                              • Leak Detection Methodologies (00:15:40)
                                              • Dye Compatibility with Refrigerants (00:16:20)
                                              • Tracer Gas Leak Detection (00:17:54)
                                              • EVs and Leak Detection Challenges (00:19:45)
                                              • Advancements in Leak Detector Technology (00:21:52)
                                              • New Developments in Dye Products (00:23:38)
                                              • Transition to Natural Refrigerants (00:24:29)
                                              
                                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                              • 
                                              • 
                                              • 
                                              • 
                                              
                                              ]]>9339104f-ffea-4e48-9e86-bd77384b71ccFri, 14 Feb 2025 14:00:00 -050027:17falsefull420420Am I An Overpaid Employee? [E157] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                              Are you truly a business owner, or just a well-paid employee? In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the critical distinction between running a business and simply working a high-paying job within your shop. Learn how to measure your hourly rate, assess your true profitability, and make strategic moves to improve your bottom line while working less.

                                              Key Takeaways:

                                              • The difference between being a business owner vs. an overpaid employee
                                              • How to calculate your true hourly rate (and why it matters)
                                              • The role of profit in determining business health vs. personal earnings
                                              • The trade-off between high profit and business independence
                                              • Practical steps to transition from working in your business to working on your business
                                              
                                              

                                              Thanks to our partners, NAPA TRACS and Promotive

                                              Thanks to our partner, NAPA TRACS

                                              Did you know that NAPA TRACS has onsite training plus six days a week support?

                                              It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                              Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                              Thanks to our partner, Promotive

                                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                              Visit us Online: www.paarmelis.com

                                              Email Hunt: podcast@paarmelis.com

                                              Download a Copy of My Books Here:

                                              • Wrenches to Write-Offs
                                              • Your Perfect Shop 
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                              ]]>Thanks to our partners, NAPA TRACS and Promotive

                                              Are you truly a business owner, or just a well-paid employee? In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the critical distinction between running a business and simply working a high-paying job within your shop. Learn how to measure your hourly rate, assess your true profitability, and make strategic moves to improve your bottom line while working less.

                                              Key Takeaways:

                                              • The difference between being a business owner vs. an overpaid employee
                                              • How to calculate your true hourly rate (and why it matters)
                                              • The role of profit in determining business health vs. personal earnings
                                              • The trade-off between high profit and business independence
                                              • Practical steps to transition from working in your business to working on your business
                                              
                                              

                                              Thanks to our partners, NAPA TRACS and Promotive

                                              Thanks to our partner, NAPA TRACS

                                              Did you know that NAPA TRACS has onsite training plus six days a week support?

                                              It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                              Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                              Thanks to our partner, Promotive

                                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                              Visit us Online: www.paarmelis.com

                                              Email Hunt: podcast@paarmelis.com

                                              Download a Copy of My Books Here:

                                              • Wrenches to Write-Offs
                                              • Your Perfect Shop 
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                              ]]>2e1ec677-c643-4d56-9178-236baf8ad5e6Thu, 13 Feb 2025 00:15:00 -050020:46falsebonusFord APIM and Jeep WCM Adventure [E173] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                              In this episode, Matt Fanslow dives into two detailed vehicle diagnostic and repair stories, highlighting the challenges and solutions involved in modern automotive repair. The episode is packed with technical insights, troubleshooting tips, and lessons learned from real-world scenarios.

                                              Key Topics Covered:

                                              2013 Ford Edge SYNC System Connectivity Issue

                                              Problem: Intermittent cell phone disconnection from the SYNC system.

                                              Diagnostic Process:

                                              No DTCs (Diagnostic Trouble Codes) found.

                                              Matt linked his phone to the system and tested it without issues.

                                              Discovered the Accessory Protocol Interface Module (APIM) had never been updated since the vehicle was manufactured.

                                              Challenges:

                                              Attempted to update the APIM using Ford’s FDRS (Ford Diagnostic and Repair System).

                                              Encountered issues with a USB driver link and access problems.

                                              After multiple attempts, the SYNC system displayed a black screen.

                                              Resolution:

                                              Successfully updated the APIM after performing a capacitive discharge (CD) and updating the Front Control Interface Module (FCIM).

                                              Verified the update through Ford’s SYNC website and Motorcraft service.

                                              The client confirmed the connectivity issues were resolved.

                                              Takeaway: Always verify software updates and be prepared for unexpected challenges during programming. Persistence and proper tools are key.

                                              2014 Jeep Grand Cherokee Wireless Control Module (WCM) Replacement

                                              Problem: After replacing the WCM, the shop couldn’t add keys to the system.

                                              Diagnostic Process:

                                              The shop used an aftermarket scan tool and a dealer-provided PIN code to replace the WCM.

                                              Attempted to add keys but failed, suspecting the keys were locked.

                                              Matt suggested trying an aftermarket key, which was successfully added, making the vehicle drivable.

                                              Challenges:

                                              Discovered the PIN code provided by the dealer was incorrect.

                                              The Passive Entry Module (PEM) required a matching PIN code to share data with the WCM.

                                              The shop had to replace the WCM again with the correct PIN code.

                                              Resolution:

                                              Matt used an Xhorse tool to unlock and renew the original keys.

                                              Successfully added the original keys and performed a PEM replacement.

                                              The vehicle was fully functional.

                                              Takeaway: Accurate information (e.g., correct PIN codes) is critical for successful repairs. Proxy systems add complexity, and having the right tools (e.g., immobilizer tools) is essential.

                                              Key Lessons from the Episode:

                                              Importance of Software Updates:

                                              Outdated software can cause compatibility issues, especially with newer devices (e.g., iPhones).

                                              Always check for updates and follow proper procedures when programming modules.

                                              Challenges with Aftermarket Tools:

                                              Aftermarket tools can have limitations, especially with complex systems like proxy key systems.

                                              OEM tools and manufacturer resources are often necessary for advanced diagnostics and programming.

                                              Persistence and Problem-Solving:

                                              Complex issues may require multiple troubleshooting steps and collaboration with other professionals.

                                              Filing Service Improvement Requests (SIRs) and reaching out to dealers or manufacturers can help resolve persistent issues.

                                              Client Communication:

                                              Keeping clients informed throughout the diagnostic and repair process builds trust and ensures satisfaction.

                                              Action Items:

                                              Ford Edge:

                                              Verify the APIM update was successful and ensure the phone connectivity issue is fully resolved.

                                              Jeep Grand Cherokee:

                                              Properly program the original keys by sharing key data from the WCM with the Passive Entry Module (PEM).

                                              Final Thoughts:

                                              This episode highlights the intricacies of modern vehicle diagnostics and the importance of staying informed, using the right tools, and maintaining a problem-solving mindset. Whether dealing with software updates or complex proxy systems, persistence and attention to detail are key to successful repairs.

                                              Next Episode: Stay tuned for more technical content and real-world repair stories on Diagnosing the Aftermarket, A to Z!

                                              NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                              Contact Information

                                              Email Matt: mattfanslowpodcast@gmail.com

                                              Diagnosing the Aftermarket A - Z YouTube Channel

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                              The Aftermarket Radio Network

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                              ]]>Thanks to our Partner, NAPA Autotech

                                              In this episode, Matt Fanslow dives into two detailed vehicle diagnostic and repair stories, highlighting the challenges and solutions involved in modern automotive repair. The episode is packed with technical insights, troubleshooting tips, and lessons learned from real-world scenarios.

                                              Key Topics Covered:

                                              2013 Ford Edge SYNC System Connectivity Issue

                                              Problem: Intermittent cell phone disconnection from the SYNC system.

                                              Diagnostic Process:

                                              No DTCs (Diagnostic Trouble Codes) found.

                                              Matt linked his phone to the system and tested it without issues.

                                              Discovered the Accessory Protocol Interface Module (APIM) had never been updated since the vehicle was manufactured.

                                              Challenges:

                                              Attempted to update the APIM using Ford’s FDRS (Ford Diagnostic and Repair System).

                                              Encountered issues with a USB driver link and access problems.

                                              After multiple attempts, the SYNC system displayed a black screen.

                                              Resolution:

                                              Successfully updated the APIM after performing a capacitive discharge (CD) and updating the Front Control Interface Module (FCIM).

                                              Verified the update through Ford’s SYNC website and Motorcraft service.

                                              The client confirmed the connectivity issues were resolved.

                                              Takeaway: Always verify software updates and be prepared for unexpected challenges during programming. Persistence and proper tools are key.

                                              2014 Jeep Grand Cherokee Wireless Control Module (WCM) Replacement

                                              Problem: After replacing the WCM, the shop couldn’t add keys to the system.

                                              Diagnostic Process:

                                              The shop used an aftermarket scan tool and a dealer-provided PIN code to replace the WCM.

                                              Attempted to add keys but failed, suspecting the keys were locked.

                                              Matt suggested trying an aftermarket key, which was successfully added, making the vehicle drivable.

                                              Challenges:

                                              Discovered the PIN code provided by the dealer was incorrect.

                                              The Passive Entry Module (PEM) required a matching PIN code to share data with the WCM.

                                              The shop had to replace the WCM again with the correct PIN code.

                                              Resolution:

                                              Matt used an Xhorse tool to unlock and renew the original keys.

                                              Successfully added the original keys and performed a PEM replacement.

                                              The vehicle was fully functional.

                                              Takeaway: Accurate information (e.g., correct PIN codes) is critical for successful repairs. Proxy systems add complexity, and having the right tools (e.g., immobilizer tools) is essential.

                                              Key Lessons from the Episode:

                                              Importance of Software Updates:

                                              Outdated software can cause compatibility issues, especially with newer devices (e.g., iPhones).

                                              Always check for updates and follow proper procedures when programming modules.

                                              Challenges with Aftermarket Tools:

                                              Aftermarket tools can have limitations, especially with complex systems like proxy key systems.

                                              OEM tools and manufacturer resources are often necessary for advanced diagnostics and programming.

                                              Persistence and Problem-Solving:

                                              Complex issues may require multiple troubleshooting steps and collaboration with other professionals.

                                              Filing Service Improvement Requests (SIRs) and reaching out to dealers or manufacturers can help resolve persistent issues.

                                              Client Communication:

                                              Keeping clients informed throughout the diagnostic and repair process builds trust and ensures satisfaction.

                                              Action Items:

                                              Ford Edge:

                                              Verify the APIM update was successful and ensure the phone connectivity issue is fully resolved.

                                              Jeep Grand Cherokee:

                                              Properly program the original keys by sharing key data from the WCM with the Passive Entry Module (PEM).

                                              Final Thoughts:

                                              This episode highlights the intricacies of modern vehicle diagnostics and the importance of staying informed, using the right tools, and maintaining a problem-solving mindset. Whether dealing with software updates or complex proxy systems, persistence and attention to detail are key to successful repairs.

                                              Next Episode: Stay tuned for more technical content and real-world repair stories on Diagnosing the Aftermarket, A to Z!

                                              NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                              Contact Information

                                              Email Matt: mattfanslowpodcast@gmail.com

                                              Diagnosing the Aftermarket A - Z YouTube Channel

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                              The Aftermarket Radio Network

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                              ]]>8837121c-d0ec-496e-9a79-9afb63935654Wed, 12 Feb 2025 00:15:00 -050021:59falsebonusMarketing Tools and Tech Ideas for Auto Repair Shops [E139] - The Auto Repair Marketing PodcastMarketing your auto repair shop can be overwhelming, but with the right tools, it doesn’t have to be. Brian and Kim Walker break down essential marketing tools and tech to make the process easier, more effective, and even enjoyable.

                                              Discover how to simplify your social media strategy with tools like Meta Business Suite and Canva, optimize your website performance with SEMrush and Google Analytics, and create better customer engagement with NFC tap technology and HiHello digital business cards. They also dive into practical tips for video content creation, email marketing, and measuring ROI to ensure your efforts are paying off.

                                              If you’re ready to elevate your marketing without the hassle, this conversation will equip you with the insights and tools you need to succeed.

                                              Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at

                                              RepairPal.com/shops. 

                                              Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                              Show Notes with Timestamps

                                              • Introduction to the Episode (00:00:01) The podcast introduces the hosts and sets the stage for discussing marketing tools.
                                              • Marketing Tools Overview (00:01:22) Brian discusses the importance of using effective marketing tools for auto repair shops.
                                              • Social Media Planning (00:02:39) Kim emphasizes the need for strategic planning in social media marketing.
                                              • Meta Business Suite (00:03:32) Discussion on using Meta Business Suite for scheduling posts on Facebook and Instagram.
                                              • Social Media Scheduling Tools (00:04:11) Kim shares various tools for scheduling social media content, including Plantable and Hootsuite.
                                              • Canva for Graphics (00:05:14) Introduction to Canva as a user-friendly graphic design tool for non-designers.
                                              • Accessing the Meta Planner (00:05:39) Instructions on how to access the Meta planner within Facebook's business settings.
                                              • Facebook Group for Shop Owners (00:06:07) Promotion of the Auto Repair Marketing Mastermind Facebook group for shop owners to share ideas.
                                              • Tracking Social Media Engagement (00:08:10) Importance of using link shorteners like Bitly to track social media engagement.
                                              • Link Tree for Instagram (00:09:12) Discussion on using Link Tree to manage multiple links from an Instagram bio.
                                              • Search Engine Optimization Tools (00:10:21) Brian introduces SEO tools that can simplify the process of optimizing website content.
                                              • SEMrush Overview (00:10:57)  Detailed look at SEMrush as a comprehensive tool for SEO tasks.
                                              • Ahrefs for Backlink Audits (00:12:21) Introduction to Ahrefs for managing backlinks in competitive SEO environments.
                                              • Local SEO Tools (00:13:51)  Discussion on Local Viking and Local Falcon for tracking Google Business Profile rankings. 
                                              • UVA's Auto Biz IQ (00:14:37) Mention of a specific tool for auto repair shops to analyze local SEO performance.
                                              • Digital Advertising Planning (00:14:49) Importance of careful planning in digital advertising to avoid unnecessary spending.
                                              • Using Google Sheets for Ads (00:15:53) Emphasizing organization with spreadsheets for tracking and analyzing digital ads.
                                              • Keyword Planning for Ads (00:16:59) Discussing the necessity of keyword planning tools for effective ad targeting.
                                              • Understanding UTM Tracking (00:17:36)  
                                              • Explaining UTM tracking parameters for detailed insights into marketing performance.
                                              • Combining UTM with Link Shorteners (00:19:32) Using link shorteners like Bitly to manage long UTM links effectively.
                                              • RepairPal Introduction (00:21:05) Highlighting RepairPal as a resource for connecting auto repair shops with new customers.
                                              • Customer Loyalty Apps (00:22:12) Promoting App Fueled for creating custom loyalty apps for auto repair businesses.
                                              • Video Marketing Tools (00:22:21) Discussing essential video tools for auto repair shops without needing professional help.
                                              • Simplicity in Video Creation (00:23:15) Encouraging simplicity in video production to avoid overcomplication and promote consistency.
                                              • Website Tools for Auto Repair Shops (00:27:17)  Recommending Auto Ops as a top scheduling tool for auto repair shops.
                                              • Website Building Recommendations (00:28:01)  Suggesting Squarespace for easy website building for beginners in auto repair.
                                              • Importance of Original Photos (00:29:06)  Encouraging the use of original photography for websites instead of stock images.
                                              • Photography Tips (00:30:13)  Discusses the value of good photography, even with basic tools like cell phones.
                                              • Email Marketing Tools (00:30:31)  Introduces Constant Contact and Mailchimp for effective email marketing strategies.
                                              • CRM Capabilities (00:31:15)  Highlights the importance of utilizing built-in email features within CRMs for customer communication.
                                              • App Fuelled Overview (00:31:17)  Explains App Fuelled as a comprehensive CRM beyond just app creation for auto shops.
                                              • Monthly Email Strategy (00:32:14)  Encourages sending monthly emails to clients for better engagement and communication.
                                              • Marketing Insights (00:33:02)  Discusses measuring marketing effectiveness through Meta insights and analytics tools.
                                              • Google Analytics Overview (00:35:19)  Explains how Google Analytics and Search Console provide website performance insights.
                                              • Looker Studio Introduction (00:36:15)  Introduces Looker Studio as a free tool for creating KPI dashboards similar to agency analytics.
                                              • ChatGPT in Marketing (00:37:17)  Covers the potential and risks of using AI tools like ChatGPT for content creation.
                                              • Follower Counter Gadget (00:39:33)  Describes a fun gadget that tracks social media followers in real-time at physical locations.
                                              • NFC Tap Technology (00:41:11)  Explains how NFC technology can simplify sharing contact information for auto repair shops.
                                              • Digital Business Cards (00:43:36)  Promotes using digital business cards for easy sharing of contact information.
                                              • Podcasting for Auto Shops (00:45:10)  Suggests that auto repair shops consider starting a podcast to connect with their audience.
                                              • Digital Notebook Discussion (00:45:15)  Kim shares her experience with the Remarkable digital notebook for note-taking and organization.
                                              • Organizing Notes (00:46:11)  She explains how she uses the notebook for various categories like faith, business, and conference notes.
                                              • Features of the Remarkable (00:47:06)  Discussion on the features of the Remarkable, including customizable templates and pen options.
                                              • Podcast Promotion (00:47:58)  Brian promotes episode 57, discussing whether auto repair shops should have their own podcasts.
                                              • Final Thoughts and Contact (00:48:12)  Kim invites listeners to share tech tools and podcast ideas via email.
                                              • Community Engagement (00:49:07)  Brian encourages joining their Facebook group, the Auto Repair Marketing Mastermind.
                                              • Acknowledging Sponsors (00:49:16)  Brian thanks the sponsors, Repair Pal and App Field, for their support of the podcast.
                                              
                                              

                                              How To Get In Touch

                                              Group - Auto Repair Marketing Mastermind

                                              Website - shopmarketingpros.com 

                                              Facebook - facebook.com/shopmarketingpros 

                                              Get the Book - shopmarketingpros.com/book

                                              Instagram - @shopmarketingpros 

                                              Questions/Ideas - podcast@shopmarketingpros.com

                                              Lagniappe (Books, Links, Other Podcasts, etc)

                                              https://shopmarketingpros.com/ep-057-should-your-shop-have-a-podcast/ - Should Your Shop Have a Podcast?

                                              https://remarkable.com/ - Remarkable Notebook

                                              Thanks to our Partners,

                                              RepairPal at Marketing your auto repair shop can be overwhelming, but with the right tools, it doesn’t have to be. Brian and Kim Walker break down essential marketing tools and tech to make the process easier, more effective, and even enjoyable.

                                              Discover how to simplify your social media strategy with tools like Meta Business Suite and Canva, optimize your website performance with SEMrush and Google Analytics, and create better customer engagement with NFC tap technology and HiHello digital business cards. They also dive into practical tips for video content creation, email marketing, and measuring ROI to ensure your efforts are paying off.

                                              If you’re ready to elevate your marketing without the hassle, this conversation will equip you with the insights and tools you need to succeed.

                                              Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at

                                              RepairPal.com/shops. 

                                              Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                              Show Notes with Timestamps

                                              • Introduction to the Episode (00:00:01) The podcast introduces the hosts and sets the stage for discussing marketing tools.
                                              • Marketing Tools Overview (00:01:22) Brian discusses the importance of using effective marketing tools for auto repair shops.
                                              • Social Media Planning (00:02:39) Kim emphasizes the need for strategic planning in social media marketing.
                                              • Meta Business Suite (00:03:32) Discussion on using Meta Business Suite for scheduling posts on Facebook and Instagram.
                                              • Social Media Scheduling Tools (00:04:11) Kim shares various tools for scheduling social media content, including Plantable and Hootsuite.
                                              • Canva for Graphics (00:05:14) Introduction to Canva as a user-friendly graphic design tool for non-designers.
                                              • Accessing the Meta Planner (00:05:39) Instructions on how to access the Meta planner within Facebook's business settings.
                                              • Facebook Group for Shop Owners (00:06:07) Promotion of the Auto Repair Marketing Mastermind Facebook group for shop owners to share ideas.
                                              • Tracking Social Media Engagement (00:08:10) Importance of using link shorteners like Bitly to track social media engagement.
                                              • Link Tree for Instagram (00:09:12) Discussion on using Link Tree to manage multiple links from an Instagram bio.
                                              • Search Engine Optimization Tools (00:10:21) Brian introduces SEO tools that can simplify the process of optimizing website content.
                                              • SEMrush Overview (00:10:57)  Detailed look at SEMrush as a comprehensive tool for SEO tasks.
                                              • Ahrefs for Backlink Audits (00:12:21) Introduction to Ahrefs for managing backlinks in competitive SEO environments.
                                              • Local SEO Tools (00:13:51)  Discussion on Local Viking and Local Falcon for tracking Google Business Profile rankings. 
                                              • UVA's Auto Biz IQ (00:14:37) Mention of a specific tool for auto repair shops to analyze local SEO performance.
                                              • Digital Advertising Planning (00:14:49) Importance of careful planning in digital advertising to avoid unnecessary spending.
                                              • Using Google Sheets for Ads (00:15:53) Emphasizing organization with spreadsheets for tracking and analyzing digital ads.
                                              • Keyword Planning for Ads (00:16:59) Discussing the necessity of keyword planning tools for effective ad targeting.
                                              • Understanding UTM Tracking (00:17:36)  
                                              • Explaining UTM tracking parameters for detailed insights into marketing performance.
                                              • Combining UTM with Link Shorteners (00:19:32) Using link shorteners like Bitly to manage long UTM links effectively.
                                              • RepairPal Introduction (00:21:05) Highlighting RepairPal as a resource for connecting auto repair shops with new customers.
                                              • Customer Loyalty Apps (00:22:12) Promoting App Fueled for creating custom loyalty apps for auto repair businesses.
                                              • Video Marketing Tools (00:22:21) Discussing essential video tools for auto repair shops without needing professional help.
                                              • Simplicity in Video Creation (00:23:15) Encouraging simplicity in video production to avoid overcomplication and promote consistency.
                                              • Website Tools for Auto Repair Shops (00:27:17)  Recommending Auto Ops as a top scheduling tool for auto repair shops.
                                              • Website Building Recommendations (00:28:01)  Suggesting Squarespace for easy website building for beginners in auto repair.
                                              • Importance of Original Photos (00:29:06)  Encouraging the use of original photography for websites instead of stock images.
                                              • Photography Tips (00:30:13)  Discusses the value of good photography, even with basic tools like cell phones.
                                              • Email Marketing Tools (00:30:31)  Introduces Constant Contact and Mailchimp for effective email marketing strategies.
                                              • CRM Capabilities (00:31:15)  Highlights the importance of utilizing built-in email features within CRMs for customer communication.
                                              • App Fuelled Overview (00:31:17)  Explains App Fuelled as a comprehensive CRM beyond just app creation for auto shops.
                                              • Monthly Email Strategy (00:32:14)  Encourages sending monthly emails to clients for better engagement and communication.
                                              • Marketing Insights (00:33:02)  Discusses measuring marketing effectiveness through Meta insights and analytics tools.
                                              • Google Analytics Overview (00:35:19)  Explains how Google Analytics and Search Console provide website performance insights.
                                              • Looker Studio Introduction (00:36:15)  Introduces Looker Studio as a free tool for creating KPI dashboards similar to agency analytics.
                                              • ChatGPT in Marketing (00:37:17)  Covers the potential and risks of using AI tools like ChatGPT for content creation.
                                              • Follower Counter Gadget (00:39:33)  Describes a fun gadget that tracks social media followers in real-time at physical locations.
                                              • NFC Tap Technology (00:41:11)  Explains how NFC technology can simplify sharing contact information for auto repair shops.
                                              • Digital Business Cards (00:43:36)  Promotes using digital business cards for easy sharing of contact information.
                                              • Podcasting for Auto Shops (00:45:10)  Suggests that auto repair shops consider starting a podcast to connect with their audience.
                                              • Digital Notebook Discussion (00:45:15)  Kim shares her experience with the Remarkable digital notebook for note-taking and organization.
                                              • Organizing Notes (00:46:11)  She explains how she uses the notebook for various categories like faith, business, and conference notes.
                                              • Features of the Remarkable (00:47:06)  Discussion on the features of the Remarkable, including customizable templates and pen options.
                                              • Podcast Promotion (00:47:58)  Brian promotes episode 57, discussing whether auto repair shops should have their own podcasts.
                                              • Final Thoughts and Contact (00:48:12)  Kim invites listeners to share tech tools and podcast ideas via email.
                                              • Community Engagement (00:49:07)  Brian encourages joining their Facebook group, the Auto Repair Marketing Mastermind.
                                              • Acknowledging Sponsors (00:49:16)  Brian thanks the sponsors, Repair Pal and App Field, for their support of the podcast.
                                              
                                              

                                              How To Get In Touch

                                              Group - Auto Repair Marketing Mastermind

                                              Website - shopmarketingpros.com 

                                              Facebook - facebook.com/shopmarketingpros 

                                              Get the Book - shopmarketingpros.com/book

                                              Instagram - @shopmarketingpros 

                                              Questions/Ideas - podcast@shopmarketingpros.com

                                              Lagniappe (Books, Links, Other Podcasts, etc)

                                              https://shopmarketingpros.com/ep-057-should-your-shop-have-a-podcast/ - Should Your Shop Have a Podcast?

                                              https://remarkable.com/ - Remarkable Notebook

                                              Thanks to our Partners,

                                              RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                              App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                              Aftermarket Radio Network

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                              ]]>1637eb29-af6d-4440-aecf-4301aea2812fWed, 12 Feb 2025 00:15:00 -050049:48falsebonusThe Power of Enrollment: Building High Performing Teams [RR 1026]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network "Enrollment is getting people to do what it is you want them to do, but for their reasons." Learn how to build a strong, motivated team in the service aftermarket industry by focusing on employee engagement and personal responsibility. This discussion covers key topics such as understanding what drives your employees, hiring for character, and using empathy to enhance workplace dynamics. You'll also explore the want-problem-solution framework and how adapting to different communication styles can boost productivity and job satisfaction. Gain valuable insights on motivating employees by aligning their personal goals with company success. Krystal Zellmer, VP at Klemmer Leadership and Character Development. Krystal’s previous episodes HERE Show Notes
                                              • Watch Full Video Episode
                                              • Welcome Krystal Zellmer (00:00:00)
                                              • The Concept of Enrollment (00:02:36)
                                              • Sales and Enrollment Connection (00:03:36)
                                              • Leadership by Example (00:05:30)
                                              • Understanding Company Culture (00:06:49)
                                              • Hiring as a Sale (00:07:24)
                                              • Personal Responsibility in Leadership (00:09:22)
                                              • Dealing with Mistakes (00:10:43)
                                              • Passion for the Industry (00:11:54)
                                              • The Importance of Enrollment (00:12:20)
                                              • What's in it for Them? (00:13:02)
                                              • Fragmented Changes in Business (00:14:30)
                                              • Improving Enrollment Skills (00:19:14
                                              • Understanding Wants (00:20:14)
                                              • Identifying Problems (00:21:11)
                                              • Ownership and Responsibility (00:22:30)
                                              • Enrolling Team Members (00:23:15)
                                              • Finding Individual 'Why' (00:25:01)
                                              • Hiring for Character (00:27:45)
                                              • Competence vs. Character (00:28:24)
                                              • Understanding Team Dynamics (00:30:19)s.
                                              • Building Relationships (00:30:57)
                                              • Empathy vs. Sympathy (00:34:41)
                                              • Awareness of Personal Challenges (00:38:22)
                                              • Effective Communication Styles (00:40:04)
                                              • The Importance of Shifting Communication (00:41:51)
                                              • Utilizing DISC for Better Relationships (00:42:19)
                                              • Personal Responsibility in Communication (00:42:54)
                                              • Breaking Down Communication Barriers (00:44:43)
                                              
                                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network "Enrollment is getting people to do what it is you want them to do, but for their reasons." Learn how to build a strong, motivated team in the service aftermarket industry by focusing on employee engagement and personal responsibility. This discussion covers key topics such as understanding what drives your employees, hiring for character, and using empathy to enhance workplace dynamics. You'll also explore the want-problem-solution framework and how adapting to different communication styles can boost productivity and job satisfaction. Gain valuable insights on motivating employees by aligning their personal goals with company success. Krystal Zellmer, VP at Klemmer Leadership and Character Development. Krystal’s previous episodes HERE Show Notes
                                              • Watch Full Video Episode
                                              • Welcome Krystal Zellmer (00:00:00)
                                              • The Concept of Enrollment (00:02:36)
                                              • Sales and Enrollment Connection (00:03:36)
                                              • Leadership by Example (00:05:30)
                                              • Understanding Company Culture (00:06:49)
                                              • Hiring as a Sale (00:07:24)
                                              • Personal Responsibility in Leadership (00:09:22)
                                              • Dealing with Mistakes (00:10:43)
                                              • Passion for the Industry (00:11:54)
                                              • The Importance of Enrollment (00:12:20)
                                              • What's in it for Them? (00:13:02)
                                              • Fragmented Changes in Business (00:14:30)
                                              • Improving Enrollment Skills (00:19:14
                                              • Understanding Wants (00:20:14)
                                              • Identifying Problems (00:21:11)
                                              • Ownership and Responsibility (00:22:30)
                                              • Enrolling Team Members (00:23:15)
                                              • Finding Individual 'Why' (00:25:01)
                                              • Hiring for Character (00:27:45)
                                              • Competence vs. Character (00:28:24)
                                              • Understanding Team Dynamics (00:30:19)s.
                                              • Building Relationships (00:30:57)
                                              • Empathy vs. Sympathy (00:34:41)
                                              • Awareness of Personal Challenges (00:38:22)
                                              • Effective Communication Styles (00:40:04)
                                              • The Importance of Shifting Communication (00:41:51)
                                              • Utilizing DISC for Better Relationships (00:42:19)
                                              • Personal Responsibility in Communication (00:42:54)
                                              • Breaking Down Communication Barriers (00:44:43)
                                              
                                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>4df9148e-7d87-4f59-a160-6ffab454bd92Tue, 11 Feb 2025 00:15:00 -050045:43falsefull10261026Technicians as Service Advisors [E201] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                              The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                              I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                              Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                              In this insightful podcast episode, Coach Chris Cotton delves into the evolving dynamics of auto repair shops by exploring the transition of technicians into service advisor roles. Initially harboring skepticism about this shift, Chris has become a strong advocate, recognizing the distinct advantages that technicians offer when they step into advisory positions. He emphasizes that their deep technical knowledge and adept problem-solving abilities can significantly enhance the customer experience.

                                              Chris underscores the critical role of comprehensive training and mentorship programs in equipping technicians with the necessary communication and interpersonal skills required for their new roles. He acknowledges common concerns, such as the potential depletion of technical talent on the shop floor and the financial implications of such transitions. However, he presents a compelling argument that elevating technicians to service advisor roles can lead to increased customer trust, improved shop efficiency, and ultimately, higher revenue.

                                              The episode, sponsored by Shop Marketing Pros, serves as a call to action for shop owners to prioritize the growth and development of their employees. By investing in their workforce, shop owners can cultivate a more knowledgeable and versatile team, capable of driving the business forward in a competitive market. Chris's insights provide a roadmap for successfully navigating this transition, ensuring that both the shop and its employees thrive.

                                              • Introduction to the Episode (00:00:19)
                                              • Changing Perspectives on Technicians as Advisors (00:01:30)
                                              • The Role of Technicians in Service (00:02:53)
                                              • Personal Experience with Technicians (00:03:53)
                                              • Staffing Challenges in Auto Repair (00:06:10)
                                              • Understanding the Service Advisor Role (00:08:31)
                                              • Why Technicians Make Great Advisors (00:09:41)
                                              • Concerns About Transitioning Technicians (00:12:05)
                                              • Training and Support for Technicians (00:16:46)
                                              • Business Case for Promoting Technicians (00:17:42)
                                              • Future Planning for Service Advisors (00:18:50)
                                              • Recap and Call to Action (00:19:56)
                                              
                                              

                                              Connect with Chris:

                                              chris@autofixsos.com

                                              Phone: 940.400.1008

                                              www.autoshopcoaching.com

                                              Facebook: https://www.facebook.com/

                                              AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                              #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                              ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                              The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                              I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                              Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                              In this insightful podcast episode, Coach Chris Cotton delves into the evolving dynamics of auto repair shops by exploring the transition of technicians into service advisor roles. Initially harboring skepticism about this shift, Chris has become a strong advocate, recognizing the distinct advantages that technicians offer when they step into advisory positions. He emphasizes that their deep technical knowledge and adept problem-solving abilities can significantly enhance the customer experience.

                                              Chris underscores the critical role of comprehensive training and mentorship programs in equipping technicians with the necessary communication and interpersonal skills required for their new roles. He acknowledges common concerns, such as the potential depletion of technical talent on the shop floor and the financial implications of such transitions. However, he presents a compelling argument that elevating technicians to service advisor roles can lead to increased customer trust, improved shop efficiency, and ultimately, higher revenue.

                                              The episode, sponsored by Shop Marketing Pros, serves as a call to action for shop owners to prioritize the growth and development of their employees. By investing in their workforce, shop owners can cultivate a more knowledgeable and versatile team, capable of driving the business forward in a competitive market. Chris's insights provide a roadmap for successfully navigating this transition, ensuring that both the shop and its employees thrive.

                                              • Introduction to the Episode (00:00:19)
                                              • Changing Perspectives on Technicians as Advisors (00:01:30)
                                              • The Role of Technicians in Service (00:02:53)
                                              • Personal Experience with Technicians (00:03:53)
                                              • Staffing Challenges in Auto Repair (00:06:10)
                                              • Understanding the Service Advisor Role (00:08:31)
                                              • Why Technicians Make Great Advisors (00:09:41)
                                              • Concerns About Transitioning Technicians (00:12:05)
                                              • Training and Support for Technicians (00:16:46)
                                              • Business Case for Promoting Technicians (00:17:42)
                                              • Future Planning for Service Advisors (00:18:50)
                                              • Recap and Call to Action (00:19:56)
                                              
                                              

                                              Connect with Chris:

                                              chris@autofixsos.com

                                              Phone: 940.400.1008

                                              www.autoshopcoaching.com

                                              Facebook: https://www.facebook.com/

                                              AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                              #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                              ]]>b58cf08d-048e-437e-8bf1-81a8060fcc94Mon, 10 Feb 2025 00:15:00 -050018:51falsebonusAiming for Supermedium [E029] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              In our episode today - Craig introduces listeners to a concept that has helped to shape his own journey, the concept of being “Supermedium.”

                                              This concept is related to fitness goals and how people often do not focus their goals on very specific objectives - which can lead to wasted effort and actually hinder you in many cases. The goal is to be strong enough—or said differently, have the right strength for a specific task.  SUPERMEDIUM.

                                              There are a few references Craig brings into this conversation - one of which is from the book “Be Useful: Seven Tools for Life,” by Arnold Schwarzenegger.

                                              Craig quotes a statement that Arnold makes on the importance of coming into strength training with a clear goal - and ties this to coming into communication training with a clear goal as well.

                                              (Craig also highly recommends that book by Arnold via audio book.)

                                              The link is here:  https://www.amazon.com/dp/B0C1HR5D9S?ref_=cm_sw_r_ffobk_cp_ud_dp_KKT0YM7XDFW30C7FNNXM&skipTwisterOG=1&bestFormat=true&newOGT=1

                                              Just how does this apply to our communication goals? 

                                              Craig often cites that “Toastmasters is his gym’ and that communication skills can atrophy just like any muscle in the body.  Listen in to hear how him discuss some of his own fitness goals and overlays that with what he has seen as he journeys with others on their communication journey too.

                                              This episode will have you thinking about what it is you want to accomplish on your communication journey and should be encouraging for those who might feel a bit too self critical if they aren't achieving an ideal they have imagined.

                                              • Watch Full Video Episode
                                              • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                              
                                              

                                              Today’s Word of the Day:

                                              Untenable

                                              Adj

                                              Something, such as a position, excuse, or situation, that is described as untenable cannot be defended against attack or criticism.

                                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                              Contact Information

                                              • Email Craig O'Neill: speakup@craigoneill.net
                                              • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              In our episode today - Craig introduces listeners to a concept that has helped to shape his own journey, the concept of being “Supermedium.”

                                              This concept is related to fitness goals and how people often do not focus their goals on very specific objectives - which can lead to wasted effort and actually hinder you in many cases. The goal is to be strong enough—or said differently, have the right strength for a specific task.  SUPERMEDIUM.

                                              There are a few references Craig brings into this conversation - one of which is from the book “Be Useful: Seven Tools for Life,” by Arnold Schwarzenegger.

                                              Craig quotes a statement that Arnold makes on the importance of coming into strength training with a clear goal - and ties this to coming into communication training with a clear goal as well.

                                              (Craig also highly recommends that book by Arnold via audio book.)

                                              The link is here:  https://www.amazon.com/dp/B0C1HR5D9S?ref_=cm_sw_r_ffobk_cp_ud_dp_KKT0YM7XDFW30C7FNNXM&skipTwisterOG=1&bestFormat=true&newOGT=1

                                              Just how does this apply to our communication goals? 

                                              Craig often cites that “Toastmasters is his gym’ and that communication skills can atrophy just like any muscle in the body.  Listen in to hear how him discuss some of his own fitness goals and overlays that with what he has seen as he journeys with others on their communication journey too.

                                              This episode will have you thinking about what it is you want to accomplish on your communication journey and should be encouraging for those who might feel a bit too self critical if they aren't achieving an ideal they have imagined.

                                              • Watch Full Video Episode
                                              • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                              
                                              

                                              Today’s Word of the Day:

                                              Untenable

                                              Adj

                                              Something, such as a position, excuse, or situation, that is described as untenable cannot be defended against attack or criticism.

                                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                              Contact Information

                                              • Email Craig O'Neill: speakup@craigoneill.net
                                              • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              ]]>ce33171a-4e78-4fb9-b99c-35bcc697daefMon, 10 Feb 2025 00:15:00 -050021:23falsebonusFuture Proofing Your Shop: A 2025 Auto Repair Outlook [THA 419]Thanks to our Partners, NAPA TRACS, and Today's Class The "Great Correction" refers to a shift in the industry after a period of relative ease, likely due to pandemic related factors. The key concerns include a decrease in online searches for auto repair, rising costs, increased competition from dealerships, labor shortages, rapid advancements in technology (EVs, ADAS, AI), and the need to explore new revenue opportunities like key services, ADAS calibration, tires, and truck repairs. These issues suggest that the strategies that worked in the past may no longer be effective. Ryan Daily, Business Coach, The Institute Wayne Marshall, Business Coach, The Institute Fred Hule II, Business Coach, The Institute Show Notes
                                              • Watch Full Video Episode
                                              • Introduction of Guests (00:00:00)
                                              • Market Challenges (00:02:14)
                                              • Customer Education Importance (00:04:01)
                                              • Effective Communication (00:05:16)
                                              • Listening to Customers (00:06:49)
                                              • Value of Language in Services (00:08:34)
                                              • Customer Trust and Attrition (00:09:21)
                                              • New Car Sales Impact (00:10:20)
                                              • Facility Appeal (00:12:26)
                                              • Investing in Facilities (00:14:09)
                                              • Profitability Challenges (00:15:17)
                                              • Mindset Shift in Shop Owners (00:16:16)
                                              • Value Proposition Discussion (00:17:21)
                                              • Continuous Improvement in Service (00:18:03)
                                              • Understanding Profit Targets (00:18:49)
                                              • Shop Management Systems (00:19:51)
                                              • Training Service Advisors (00:21:06).
                                              • Proper Vehicle Inspections (00:22:01)
                                              • Communication with Customers (00:28:15)
                                              • Follow  Up Strategies (00:29:45)
                                              • Educating Customers on Maintenance (00:32:15)
                                              • Company Culture and Staff Engagement (00:34:02)
                                              • Understanding Expectations (00:35:59)
                                              • Customer Engagement (00:36:55)
                                              • Cultural Impact (00:37:36)
                                              • Continuous Education (00:39:30)
                                              • Investment in Staff (00:40:36)
                                              • Onboarding Process (00:42:33)
                                              • Industry Transformation (00:44:38)
                                              • Adapting to Change (00:46:31)
                                              
                                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                              • 
                                              • 
                                              • 
                                              • 
                                              
                                              ]]>Thanks to our Partners, NAPA TRACS, and Today's Class The "Great Correction" refers to a shift in the industry after a period of relative ease, likely due to pandemic related factors. The key concerns include a decrease in online searches for auto repair, rising costs, increased competition from dealerships, labor shortages, rapid advancements in technology (EVs, ADAS, AI), and the need to explore new revenue opportunities like key services, ADAS calibration, tires, and truck repairs. These issues suggest that the strategies that worked in the past may no longer be effective. Ryan Daily, Business Coach, The Institute Wayne Marshall, Business Coach, The Institute Fred Hule II, Business Coach, The Institute Show Notes
                                              • Watch Full Video Episode
                                              • Introduction of Guests (00:00:00)
                                              • Market Challenges (00:02:14)
                                              • Customer Education Importance (00:04:01)
                                              • Effective Communication (00:05:16)
                                              • Listening to Customers (00:06:49)
                                              • Value of Language in Services (00:08:34)
                                              • Customer Trust and Attrition (00:09:21)
                                              • New Car Sales Impact (00:10:20)
                                              • Facility Appeal (00:12:26)
                                              • Investing in Facilities (00:14:09)
                                              • Profitability Challenges (00:15:17)
                                              • Mindset Shift in Shop Owners (00:16:16)
                                              • Value Proposition Discussion (00:17:21)
                                              • Continuous Improvement in Service (00:18:03)
                                              • Understanding Profit Targets (00:18:49)
                                              • Shop Management Systems (00:19:51)
                                              • Training Service Advisors (00:21:06).
                                              • Proper Vehicle Inspections (00:22:01)
                                              • Communication with Customers (00:28:15)
                                              • Follow  Up Strategies (00:29:45)
                                              • Educating Customers on Maintenance (00:32:15)
                                              • Company Culture and Staff Engagement (00:34:02)
                                              • Understanding Expectations (00:35:59)
                                              • Customer Engagement (00:36:55)
                                              • Cultural Impact (00:37:36)
                                              • Continuous Education (00:39:30)
                                              • Investment in Staff (00:40:36)
                                              • Onboarding Process (00:42:33)
                                              • Industry Transformation (00:44:38)
                                              • Adapting to Change (00:46:31)
                                              
                                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                              • 
                                              • 
                                              • 
                                              • 
                                              
                                              ]]>b79fd294-ef65-4ee8-b84f-ba382ee9e794Fri, 07 Feb 2025 14:00:00 -050047:54falsefull419419To Lease or Not to Lease: Buying Versus Leasing Decisions [E156] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                              Welcome to another episode of Business by the Numbers, hosted by Hunt Demarest, CPA, with Paar Melis & Associates. This week, we're diving into the pros and cons of leasing versus buying vehicles and equipment, covering critical tax implications and cash flow considerations. Whether you're eyeing a new luxury SUV or financing essential shop equipment, this episode breaks down the factors that influence your financial decisions.

                                              Key Points:

                                              • Leasing vs. Buying: Understand the key differences, from cash flow management to tax deductions, when deciding whether to lease or purchase vehicles or equipment.
                                              • Tax Implications: Learn how vehicle weight (like the 6,000-pound gross vehicle weight rule) affects first-year deductions.
                                              • Leasing Equipment: Discover why leases dominate the automotive equipment industry and how they’re treated for tax purposes.
                                              • Cash Flow Management: Explore how financing options impact cash flow, both short and long-term.
                                              • Real-Life Scenarios: Gain insights from real-world examples, like a $3,000 savings on a BMW purchase using dealership financing incentives.
                                              
                                              

                                              Thanks to our partners, NAPA TRACS and Promotive

                                              Thanks to our partner, NAPA TRACS

                                              Did you know that NAPA TRACS has onsite training plus six days a week support?

                                              It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                              Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                              Thanks to our partner, Promotive

                                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                              Visit us Online: www.paarmelis.com

                                              Email Hunt: podcast@paarmelis.com

                                              Download a Copy of My Books Here:

                                              • Wrenches to Write-Offs
                                              • Your Perfect Shop 
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                              ]]>Thanks to our partners, NAPA TRACS and Promotive

                                              Welcome to another episode of Business by the Numbers, hosted by Hunt Demarest, CPA, with Paar Melis & Associates. This week, we're diving into the pros and cons of leasing versus buying vehicles and equipment, covering critical tax implications and cash flow considerations. Whether you're eyeing a new luxury SUV or financing essential shop equipment, this episode breaks down the factors that influence your financial decisions.

                                              Key Points:

                                              • Leasing vs. Buying: Understand the key differences, from cash flow management to tax deductions, when deciding whether to lease or purchase vehicles or equipment.
                                              • Tax Implications: Learn how vehicle weight (like the 6,000-pound gross vehicle weight rule) affects first-year deductions.
                                              • Leasing Equipment: Discover why leases dominate the automotive equipment industry and how they’re treated for tax purposes.
                                              • Cash Flow Management: Explore how financing options impact cash flow, both short and long-term.
                                              • Real-Life Scenarios: Gain insights from real-world examples, like a $3,000 savings on a BMW purchase using dealership financing incentives.
                                              
                                              

                                              Thanks to our partners, NAPA TRACS and Promotive

                                              Thanks to our partner, NAPA TRACS

                                              Did you know that NAPA TRACS has onsite training plus six days a week support?

                                              It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                              Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                              Thanks to our partner, Promotive

                                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                              Visit us Online: www.paarmelis.com

                                              Email Hunt: podcast@paarmelis.com

                                              Download a Copy of My Books Here:

                                              • Wrenches to Write-Offs
                                              • Your Perfect Shop 
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                              ]]>57b046c7-02ef-4106-8214-be70ab99ef7cThu, 06 Feb 2025 00:15:00 -050024:21falsebonusTop Online Training Resources for Automotive Technicians [E172] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                              Matt Fanslow recommends a variety of resources for automotive technicians beyond standard service manuals.

                                              Thanks to our Partner, NAPA Autotech

                                              NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                              Contact Information

                                              • Email Matt: mattfanslowpodcast@gmail.com
                                              • Diagnosing the Aftermarket A - Z YouTube Channel
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                              ]]>Thanks to our Partner, NAPA Autotech

                                              Matt Fanslow recommends a variety of resources for automotive technicians beyond standard service manuals.

                                              Thanks to our Partner, NAPA Autotech

                                              NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                              Contact Information

                                              • Email Matt: mattfanslowpodcast@gmail.com
                                              • Diagnosing the Aftermarket A - Z YouTube Channel
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                              ]]>60592c52-f4d9-41b5-a0db-7fa787d7cf1bWed, 05 Feb 2025 00:15:00 -050028:14falsebonusPreparing for April's Marketing [E138] - The Auto Repair Marketing PodcastThanks to our Partners,

                                              RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                              App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                              Dive into actionable marketing strategies for April with hosts Brian Walker and Caroline Legrand in this episode of the "Marketing by the Months" series. From leveraging Spring Car Care Month to hosting car care clinics, you’ll uncover creative ways to educate customers, build trust, and grow your auto repair shop.

                                              This episode dives into turning quirky national days like National 4x4 Day into engaging social media content and using VEDA (Video Every Day in April) to showcase your shop’s personality and expertise on camera. Plus, explore strategies to capitalize on tax refund promotions and seasonal maintenance trends that help bring in springtime traffic.

                                              Tune in now to discover actionable tips and fresh ideas to make your April marketing a success. Don’t miss this chance to fill your bays and grow your Shop!

                                              Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                                              Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                              Lagniappe (Books, Links, Other Podcasts, etc)

                                              https://www.daysoftheyear.com   

                                              https://www.nationaldaycalendar.com/ 

                                              https://shopmarketingpros.com/ep-118-doing-video-every-day-for-a-month/ - Doing Video Every Day For A Month

                                              https://shopmarketingpros.com/how-doing-video-every-day-can-transform-your-auto-repair-shops-marketing-strategy/ 

                                              Show Notes with Timestamps

                                              • Introduction to April Marketing (00:00:10)  The hosts introduce the episode and discuss the focus on marketing strategies for April.
                                              • Spring Car Care Month (00:02:43)  April is highlighted as Spring Car Care Month, emphasizing vehicle maintenance and customer education.
                                              • Car Care Clinics (00:03:11)  Hosts suggest hosting car care clinics to engage customers and educate them about vehicle maintenance.
                                              • Vida: Video Every Day in April (00:04:55)  Discussion on the importance of video marketing and committing to daily video creation for engagement.
                                              • Celebrating National Pickleball Month (00:07:44)  Hosts encourage engaging posts related to National Pickleball Month, even if not directly automotive.
                                              • Honoring EMS Week (00:08:12)  Discussing ways to celebrate and honor first responders during EMS Week with discounts or special offers.
                                              • Tax Return Promotions (00:09:55)  Promoting services around tax returns, encouraging customers to invest in vehicle maintenance with their refunds.
                                              • April Fool's Day Marketing (00:10:48)  Ideas for fun social media posts and jokes to engage customers on April Fool's Day.
                                              • National Ride Your Horse to a Bar Day (00:14:09)  Hosts humorously discuss the quirky holiday and encourage creative marketing ideas around it.
                                              • National 4x4 Day (April 4) (00:14:45)  Celebration ideas for off-road enthusiasts and engaging posts for customers.
                                              • World Rat Day (April 4) (00:15:18)  Discussion on celebrating the impact of rats on auto repairs.
                                              • National Rita Roadmap Day (April 5) (00:16:12)  A fun take on roadmap reading skills among staff.
                                              • International Pillow Fight Day (April 5) (00:16:27)  Humorous suggestions for a pillow fight as social media content.
                                              • National Grilled Cheese Sandwich Day (April 12) (00:17:05)  Ideas for a grilled cheese challenge at the shop.
                                              • State Pride Days (April) (00:17:28)  Encouragement to celebrate local state days and community engagement.
                                              • Tax Day and National That Sucks Day (April 15) (00:18:08)  Creative marketing ideas related to tax day and repairs.
                                              • National Auctioneers Day (April 17) (00:19:08)  Fun activities like staff auctioneering for customer engagement.
                                              • Easter (April 20) (00:19:40)  Ideas for Easter celebrations and community involvement.
                                              • Girl Scout Leaders Day and Earth Day (April 22) (00:20:24)  Promoting community ties with Girl Scouts and environmental awareness.
                                              • Clean Comedy Day (April 28) (00:21:38)  Encouraging clean jokes and humor among staff.
                                              • Viral Video Day (April 29) (00:22:17)  Encouragement to create engaging videos for social media.
                                              • April Showers Bring May Flowers (00:23:38)  Marketing strategies related to spring maintenance and vehicle care.
                                              
                                              

                                              How To Get In Touch

                                              Group - Auto Repair Marketing Mastermind

                                              Website - shopmarketingpros.com 

                                              Facebook - facebook.com/shopmarketingpros 

                                              Get the Book - shopmarketingpros.com/book

                                              Instagram - @shopmarketingpros 

                                              Questions/Ideas - podcast@shopmarketingpros.com 

                                              Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                              Tune in for another episode next week. Until then, go fill those bays!

                                              Talking Points

                                              General Topics for April:

                                              • April showers bring may flowers - wiper blades, Aquapel, tires
                                              • Continuing the theme from March
                                              • Spring maintenance and cleaning
                                              • Pot holes - winter damage
                                              • Change back to summer tires
                                              • Continue with the tax refund talk
                                              
                                              

                                              Days of the Year - Monthly Themes

                                              • April is the first of the two National Car Care Months
                                              • VEDA - Video Every Day in April
                                              
                                              

                                              Days of the Year - Weekly Themes

                                              • National EMS Week
                                              
                                              

                                              Days of the Year - Daily Themes

                                              • 4/1 April Fools Day
                                              • 4/2 National Ride Your Horse to a Bar Day
                                              • 4/3 National Burrito Day
                                              • 4/4 World Rat Day
                                              • ⅘ International Pllow Fight Day
                                              • ⅘ National Read a Road Map Day
                                              • 4/12 National Grilled Cheese Sandwich Day
                                              • 4/15 National That Sucks Day
                                              • 4/17 National Auctioneers Day
                                              • 4/20 Easter
                                              • 4/22 National Jelly Bean Day
                                              • 4/28 Clean Comedy Day
                                              • 4/29 Viral Video Day
                                              
                                              

                                              
                                              

                                              
                                              

                                              
                                              

                                              
                                              

                                              
                                              

                                              
                                              

                                              
                                              

                                              Aftermarket Radio Network

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                              https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                              App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                              Dive into actionable marketing strategies for April with hosts Brian Walker and Caroline Legrand in this episode of the "Marketing by the Months" series. From leveraging Spring Car Care Month to hosting car care clinics, you’ll uncover creative ways to educate customers, build trust, and grow your auto repair shop.

                                              This episode dives into turning quirky national days like National 4x4 Day into engaging social media content and using VEDA (Video Every Day in April) to showcase your shop’s personality and expertise on camera. Plus, explore strategies to capitalize on tax refund promotions and seasonal maintenance trends that help bring in springtime traffic.

                                              Tune in now to discover actionable tips and fresh ideas to make your April marketing a success. Don’t miss this chance to fill your bays and grow your Shop!

                                              Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                                              Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                              Lagniappe (Books, Links, Other Podcasts, etc)

                                              https://www.daysoftheyear.com   

                                              https://www.nationaldaycalendar.com/ 

                                              https://shopmarketingpros.com/ep-118-doing-video-every-day-for-a-month/ - Doing Video Every Day For A Month

                                              https://shopmarketingpros.com/how-doing-video-every-day-can-transform-your-auto-repair-shops-marketing-strategy/ 

                                              Show Notes with Timestamps

                                              • Introduction to April Marketing (00:00:10)  The hosts introduce the episode and discuss the focus on marketing strategies for April.
                                              • Spring Car Care Month (00:02:43)  April is highlighted as Spring Car Care Month, emphasizing vehicle maintenance and customer education.
                                              • Car Care Clinics (00:03:11)  Hosts suggest hosting car care clinics to engage customers and educate them about vehicle maintenance.
                                              • Vida: Video Every Day in April (00:04:55)  Discussion on the importance of video marketing and committing to daily video creation for engagement.
                                              • Celebrating National Pickleball Month (00:07:44)  Hosts encourage engaging posts related to National Pickleball Month, even if not directly automotive.
                                              • Honoring EMS Week (00:08:12)  Discussing ways to celebrate and honor first responders during EMS Week with discounts or special offers.
                                              • Tax Return Promotions (00:09:55)  Promoting services around tax returns, encouraging customers to invest in vehicle maintenance with their refunds.
                                              • April Fool's Day Marketing (00:10:48)  Ideas for fun social media posts and jokes to engage customers on April Fool's Day.
                                              • National Ride Your Horse to a Bar Day (00:14:09)  Hosts humorously discuss the quirky holiday and encourage creative marketing ideas around it.
                                              • National 4x4 Day (April 4) (00:14:45)  Celebration ideas for off-road enthusiasts and engaging posts for customers.
                                              • World Rat Day (April 4) (00:15:18)  Discussion on celebrating the impact of rats on auto repairs.
                                              • National Rita Roadmap Day (April 5) (00:16:12)  A fun take on roadmap reading skills among staff.
                                              • International Pillow Fight Day (April 5) (00:16:27)  Humorous suggestions for a pillow fight as social media content.
                                              • National Grilled Cheese Sandwich Day (April 12) (00:17:05)  Ideas for a grilled cheese challenge at the shop.
                                              • State Pride Days (April) (00:17:28)  Encouragement to celebrate local state days and community engagement.
                                              • Tax Day and National That Sucks Day (April 15) (00:18:08)  Creative marketing ideas related to tax day and repairs.
                                              • National Auctioneers Day (April 17) (00:19:08)  Fun activities like staff auctioneering for customer engagement.
                                              • Easter (April 20) (00:19:40)  Ideas for Easter celebrations and community involvement.
                                              • Girl Scout Leaders Day and Earth Day (April 22) (00:20:24)  Promoting community ties with Girl Scouts and environmental awareness.
                                              • Clean Comedy Day (April 28) (00:21:38)  Encouraging clean jokes and humor among staff.
                                              • Viral Video Day (April 29) (00:22:17)  Encouragement to create engaging videos for social media.
                                              • April Showers Bring May Flowers (00:23:38)  Marketing strategies related to spring maintenance and vehicle care.
                                              
                                              

                                              How To Get In Touch

                                              Group - Auto Repair Marketing Mastermind

                                              Website - shopmarketingpros.com 

                                              Facebook - facebook.com/shopmarketingpros 

                                              Get the Book - shopmarketingpros.com/book

                                              Instagram - @shopmarketingpros 

                                              Questions/Ideas - podcast@shopmarketingpros.com 

                                              Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                              Tune in for another episode next week. Until then, go fill those bays!

                                              Talking Points

                                              General Topics for April:

                                              • April showers bring may flowers - wiper blades, Aquapel, tires
                                              • Continuing the theme from March
                                              • Spring maintenance and cleaning
                                              • Pot holes - winter damage
                                              • Change back to summer tires
                                              • Continue with the tax refund talk
                                              
                                              

                                              Days of the Year - Monthly Themes

                                              • April is the first of the two National Car Care Months
                                              • VEDA - Video Every Day in April
                                              
                                              

                                              Days of the Year - Weekly Themes

                                              • National EMS Week
                                              
                                              

                                              Days of the Year - Daily Themes

                                              • 4/1 April Fools Day
                                              • 4/2 National Ride Your Horse to a Bar Day
                                              • 4/3 National Burrito Day
                                              • 4/4 World Rat Day
                                              • ⅘ International Pllow Fight Day
                                              • ⅘ National Read a Road Map Day
                                              • 4/12 National Grilled Cheese Sandwich Day
                                              • 4/15 National That Sucks Day
                                              • 4/17 National Auctioneers Day
                                              • 4/20 Easter
                                              • 4/22 National Jelly Bean Day
                                              • 4/28 Clean Comedy Day
                                              • 4/29 Viral Video Day
                                              
                                              

                                              
                                              

                                              
                                              

                                              
                                              

                                              
                                              

                                              
                                              

                                              
                                              

                                              
                                              

                                              Aftermarket Radio Network

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                              ]]>6c807818-6c1a-4147-9ae4-129baf41f69bWed, 05 Feb 2025 00:15:00 -050025:00falsebonusLost Keys, Found Revenue: Capitalize on Key Replacement with AutoProPAD G3 [RR 1025]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network
                                              Explore the profitable opportunity of key cutting and programming for auto repair shops in the automotive aftermarket. With around 25 million keys sold each year, many vehicle owners lose at least one key within the first 15 years of ownership. Matt Fanslow and Scott Gompper highlight the Nitrous AutoProPad G3, simplifying key programming and emphasizing the significant revenue potential within this largely untapped market.
                                              Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Scott Gompper, Nitrous Keys Show Notes
                                              • Watch Full Video Episode
                                              • Introduction to Keys (00:00:00)
                                              • Nitrous AutoPro ad G3 Features (00:01:07)
                                              • Key Market Insights (00:02:38)
                                              • Importance of Key Cutting (00:03:02)
                                              • Programming Keys for Modules (00:04:30)
                                              • Integrating Key Cutting Services (00:05:01)
                                              • Tool Interface Explanation (00:05:22)
                                              • Calculating ROI for Key Cutting (00:06:41)
                                              • EV and Hybrid Vehicle Services (00:09:50)
                                              • Key Cutting Machine Overview (00:11:00)
                                              • Investment in Key Cutting Services (00:12:47)
                                              • Marketing Key Cutting Services (00:13:40)
                                              • Benefits of Attending Trade Shows (00:14:00)
                                              • Fleet Services and Key Cutting (00:14:39)
                                              
                                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network
                                              Explore the profitable opportunity of key cutting and programming for auto repair shops in the automotive aftermarket. With around 25 million keys sold each year, many vehicle owners lose at least one key within the first 15 years of ownership. Matt Fanslow and Scott Gompper highlight the Nitrous AutoProPad G3, simplifying key programming and emphasizing the significant revenue potential within this largely untapped market.
                                              Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Scott Gompper, Nitrous Keys Show Notes
                                              • Watch Full Video Episode
                                              • Introduction to Keys (00:00:00)
                                              • Nitrous AutoPro ad G3 Features (00:01:07)
                                              • Key Market Insights (00:02:38)
                                              • Importance of Key Cutting (00:03:02)
                                              • Programming Keys for Modules (00:04:30)
                                              • Integrating Key Cutting Services (00:05:01)
                                              • Tool Interface Explanation (00:05:22)
                                              • Calculating ROI for Key Cutting (00:06:41)
                                              • EV and Hybrid Vehicle Services (00:09:50)
                                              • Key Cutting Machine Overview (00:11:00)
                                              • Investment in Key Cutting Services (00:12:47)
                                              • Marketing Key Cutting Services (00:13:40)
                                              • Benefits of Attending Trade Shows (00:14:00)
                                              • Fleet Services and Key Cutting (00:14:39)
                                              
                                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>732b0a72-561b-4919-99ca-005b349652e2Tue, 04 Feb 2025 00:00:00 -050016:02falsefull10251025Celebrating 200 Episodes: Key Insights for Auto Repair Shop Owners to Thrive and Succeed - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                              In the 200th episode of "The Weekly Blitz," Coach Chris Cotton marks a significant milestone for the podcast by taking a moment to reflect on the journey over the past year. He shares personal anecdotes that resonate with the audience, including a heartfelt update on Kimberly, who made the selfless decision to donate a kidney to her brother, highlighting the profound impact of family and generosity.

                                              Chris delves into key topics that are crucial for auto repair shop owners, offering insights and advice that are both practical and forward-thinking. One of the main discussions revolves around the concept of adopting a four-day workweek. He explores the potential benefits this can bring, such as improved work-life balance for employees, increased productivity, and enhanced job satisfaction, while also addressing the challenges and considerations that come with implementing such a change.

                                              Another focal point of the episode is the distinction between commitment and mere interest. Chris emphasizes that true success in business requires a deep commitment, rather than just a passing interest. He encourages shop owners to fully dedicate themselves to their goals and to cultivate a mindset that prioritizes long-term success over short-term gains.

                                              The benefits of business coaching are also highlighted, with Chris advocating for the value of having a mentor or coach to guide business owners through the complexities of running an auto repair shop. He shares how coaching can provide clarity, accountability, and strategic direction, ultimately leading to more effective decision-making and business growth.

                                              Throughout the episode, Chris underscores the importance of professionalism within the industry. He stresses that maintaining high standards of professionalism not only enhances the reputation of individual shops but also elevates the industry as a whole.

                                              In addition, he encourages listeners to take advantage of the marketing resources offered by the podcast's sponsor, Shop Marketing Pros. He explains how utilizing these resources can help shop owners effectively reach their target audience, build their brand, and drive business success.

                                              Overall, the episode serves as both a retrospective on the past year's achievements and a motivational message aimed at inspiring business improvement. Chris Cotton's insights and stories provide valuable lessons and encouragement for auto repair shop owners looking to elevate their businesses to new heights.

                                              Introduction to the Podcast (00:00:11)

                                              • Overview of the podcast's purpose and the value it offers to auto repair businesses.
                                              • Celebrating Episode 200 (00:01:08)
                                              • Kimberly's Kidney Donation (00:02:06)
                                              • Highlighting Episode 164 - Unlocking Greatness (00:04:21)
                                              • Highlighting Episode 170 - Four Day Workweek (00:05:24)
                                              • Preparing for 2025 (00:07:42)
                                              • Highlighting Episode 172 - Commitment vs. Interest (00:08:46)
                                              • Highlighting Episode 175 - The Pumpkin Patch (00:09:58)
                                              • Highlighting Episode 180 - Profit First (00:11:11)
                                              • Highlighting Episode 185 - Mom and Pop Shops (00:12:00)
                                              • Highlighting Episode 186 - Coached vs. Uncoached (00:12:46)
                                              • Highlighting Episode 187 - Project Alpha (00:13:05)
                                              • Highlighting Episode 189 - Impact of Politics (00:13:55)
                                              • Highlighting Episode 192 - Self-Obstruction (00:14:20)
                                              • Highlighting Episode 193 - Being the Best Shop (00:14:46)
                                              • Highlighting Episode 197 - Chris's Favorite Things (00:15:30)
                                              • Looking Ahead to Episodes 201 and 202 (00:15:50)
                                              
                                              

                                              Connect with Chris:

                                              chris@autofixsos.com

                                              Phone: 940.400.1008

                                              www.autoshopcoaching.com

                                              Facebook: https://www.facebook.com/

                                              AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                              #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                              ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                              In the 200th episode of "The Weekly Blitz," Coach Chris Cotton marks a significant milestone for the podcast by taking a moment to reflect on the journey over the past year. He shares personal anecdotes that resonate with the audience, including a heartfelt update on Kimberly, who made the selfless decision to donate a kidney to her brother, highlighting the profound impact of family and generosity.

                                              Chris delves into key topics that are crucial for auto repair shop owners, offering insights and advice that are both practical and forward-thinking. One of the main discussions revolves around the concept of adopting a four-day workweek. He explores the potential benefits this can bring, such as improved work-life balance for employees, increased productivity, and enhanced job satisfaction, while also addressing the challenges and considerations that come with implementing such a change.

                                              Another focal point of the episode is the distinction between commitment and mere interest. Chris emphasizes that true success in business requires a deep commitment, rather than just a passing interest. He encourages shop owners to fully dedicate themselves to their goals and to cultivate a mindset that prioritizes long-term success over short-term gains.

                                              The benefits of business coaching are also highlighted, with Chris advocating for the value of having a mentor or coach to guide business owners through the complexities of running an auto repair shop. He shares how coaching can provide clarity, accountability, and strategic direction, ultimately leading to more effective decision-making and business growth.

                                              Throughout the episode, Chris underscores the importance of professionalism within the industry. He stresses that maintaining high standards of professionalism not only enhances the reputation of individual shops but also elevates the industry as a whole.

                                              In addition, he encourages listeners to take advantage of the marketing resources offered by the podcast's sponsor, Shop Marketing Pros. He explains how utilizing these resources can help shop owners effectively reach their target audience, build their brand, and drive business success.

                                              Overall, the episode serves as both a retrospective on the past year's achievements and a motivational message aimed at inspiring business improvement. Chris Cotton's insights and stories provide valuable lessons and encouragement for auto repair shop owners looking to elevate their businesses to new heights.

                                              Introduction to the Podcast (00:00:11)

                                              • Overview of the podcast's purpose and the value it offers to auto repair businesses.
                                              • Celebrating Episode 200 (00:01:08)
                                              • Kimberly's Kidney Donation (00:02:06)
                                              • Highlighting Episode 164 - Unlocking Greatness (00:04:21)
                                              • Highlighting Episode 170 - Four Day Workweek (00:05:24)
                                              • Preparing for 2025 (00:07:42)
                                              • Highlighting Episode 172 - Commitment vs. Interest (00:08:46)
                                              • Highlighting Episode 175 - The Pumpkin Patch (00:09:58)
                                              • Highlighting Episode 180 - Profit First (00:11:11)
                                              • Highlighting Episode 185 - Mom and Pop Shops (00:12:00)
                                              • Highlighting Episode 186 - Coached vs. Uncoached (00:12:46)
                                              • Highlighting Episode 187 - Project Alpha (00:13:05)
                                              • Highlighting Episode 189 - Impact of Politics (00:13:55)
                                              • Highlighting Episode 192 - Self-Obstruction (00:14:20)
                                              • Highlighting Episode 193 - Being the Best Shop (00:14:46)
                                              • Highlighting Episode 197 - Chris's Favorite Things (00:15:30)
                                              • Looking Ahead to Episodes 201 and 202 (00:15:50)
                                              
                                              

                                              Connect with Chris:

                                              chris@autofixsos.com

                                              Phone: 940.400.1008

                                              www.autoshopcoaching.com

                                              Facebook: https://www.facebook.com/

                                              AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                              #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                              ]]>27c43bad-1e88-4f7f-98a2-3e3e0d3876a1Mon, 03 Feb 2025 00:15:00 -050015:15falsebonusThe Steps Before a Low Score [E028] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              In this episode, Craig is concise as he reflects on the timeless wisdom of Martin Luther King Jr. and how his principles of nonviolent conflict resolution remain highly relevant today. Inspired by recent readings of King’s works, specifically his iconic Letter from Birmingham Jail, Craig explores how these lessons can be applied to resolving conflicts in everyday life—even in situations as modern as addressing negative reviews.

                                              This thoughtful discussion acknowledges the historical context of King’s writings while highlighting their enduring value in promoting understanding, negotiation, and meaningful resolution.

                                              • Watch Full Video Episode
                                              
                                              

                                              Key Points Discussed:

                                              • Craig’s Appreciation for MLK’s Legacy: Acknowledging King’s brilliance as a leader, communicator, and writer, Craig emphasizes the enduring relevance of his concepts and principles.
                                              • The Four Steps of a Nonviolent Campaign (as outlined in Letter from Birmingham Jail):
                                              
                                              
                                              1. Collection of Facts: Ensure injustices are present and verified.
                                              2. Negotiation: Open dialogue with a willingness to find common ground.
                                              3. Self-Purification: Prepare yourself to act constructively and maintain the ability to return to negotiation.
                                              4. Direct Action: Take deliberate action aimed at fostering a return to negotiation.
                                              
                                              

                                              The Word of the Day:

                                              Unfettered.

                                              • Adj - Not controlled by anyone or anything.  Uninhibited
                                              
                                              

                                              Modern Applications:

                                              Craig draws parallels between these steps and common missteps in conflict resolution today, such as skipping fact-gathering and jumping straight to retaliation—like leaving a low review without understanding the full story. He discusses how these missed steps can lead to escalation rather than resolution.

                                              Takeaways for Listeners:

                                              • People care about how much you know only after they know how much you care.
                                              • Applying MLK’s principles to situations like resolving a customer complaint or an unjust review can model constructive engagement and encourage others to seek facts, negotiation, and resolution.
                                              
                                              

                                              This episode is a thoughtful tribute to King’s enduring legacy and a practical guide for applying his lessons to resolve conflicts with empathy and integrity.

                                              Links & Resources:

                                              • Letter from Birmingham Jail by Martin Luther King Jr.
                                              
                                              

                                              Join Craig as he unpacks these timeless lessons and their power to transform the way we approach conflicts in our personal and professional lives.

                                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                              Contact Information

                                              • Email Craig O'Neill: speakup@craigoneill.net
                                              • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              In this episode, Craig is concise as he reflects on the timeless wisdom of Martin Luther King Jr. and how his principles of nonviolent conflict resolution remain highly relevant today. Inspired by recent readings of King’s works, specifically his iconic Letter from Birmingham Jail, Craig explores how these lessons can be applied to resolving conflicts in everyday life—even in situations as modern as addressing negative reviews.

                                              This thoughtful discussion acknowledges the historical context of King’s writings while highlighting their enduring value in promoting understanding, negotiation, and meaningful resolution.

                                              • Watch Full Video Episode
                                              
                                              

                                              Key Points Discussed:

                                              • Craig’s Appreciation for MLK’s Legacy: Acknowledging King’s brilliance as a leader, communicator, and writer, Craig emphasizes the enduring relevance of his concepts and principles.
                                              • The Four Steps of a Nonviolent Campaign (as outlined in Letter from Birmingham Jail):
                                              
                                              
                                              1. Collection of Facts: Ensure injustices are present and verified.
                                              2. Negotiation: Open dialogue with a willingness to find common ground.
                                              3. Self-Purification: Prepare yourself to act constructively and maintain the ability to return to negotiation.
                                              4. Direct Action: Take deliberate action aimed at fostering a return to negotiation.
                                              
                                              

                                              The Word of the Day:

                                              Unfettered.

                                              • Adj - Not controlled by anyone or anything.  Uninhibited
                                              
                                              

                                              Modern Applications:

                                              Craig draws parallels between these steps and common missteps in conflict resolution today, such as skipping fact-gathering and jumping straight to retaliation—like leaving a low review without understanding the full story. He discusses how these missed steps can lead to escalation rather than resolution.

                                              Takeaways for Listeners:

                                              • People care about how much you know only after they know how much you care.
                                              • Applying MLK’s principles to situations like resolving a customer complaint or an unjust review can model constructive engagement and encourage others to seek facts, negotiation, and resolution.
                                              
                                              

                                              This episode is a thoughtful tribute to King’s enduring legacy and a practical guide for applying his lessons to resolve conflicts with empathy and integrity.

                                              Links & Resources:

                                              • Letter from Birmingham Jail by Martin Luther King Jr.
                                              
                                              

                                              Join Craig as he unpacks these timeless lessons and their power to transform the way we approach conflicts in our personal and professional lives.

                                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                              Contact Information

                                              • Email Craig O'Neill: speakup@craigoneill.net
                                              • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              ]]>788a66c9-f03e-4925-b04f-439e09430bf7Mon, 03 Feb 2025 00:15:00 -050020:28falsebonusStart Simple: A Practical Approach to Implementing Digital Vehicle Inspections (DVI) [THA 418]Thanks to our Partners, NAPA TRACS, and Today's Class This episode covers the practical benefits of digital vehicle inspections (DVIs) for shop owners. Learn how DVIs can boost Average Repair Orders (ARO) and improve customer communication. Industry professionals share real-world insights on overcoming cultural resistance, the role of leadership, and strategies for successful implementation. Plus, explore how AI enhances inspection reports and processes. Whether you're new to DVIs or looking to optimize, this episode is packed with actionable tips to help your shop thrive. Ben Dexter, National Training Manager, NAPA TRACS Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow. Charlie Pixley, Charlie's Car Car, Clearwater, FL Show Notes
                                              • Watch Full Video Episode
                                              • Introduction to Digital Vehicle Inspections (00:00:00)
                                              • Challenges of Implementing DVI (00:03:03)
                                              • Leadership and Accountability (00:04:07)
                                              • Charlie's Experience with DVI (00:05:02)
                                              • DVI Evolution and Adoption (00:06:25)
                                              • Ben's Insights on Change (00:07:56)
                                              • The Importance of KPIs (00:09:41)
                                              • Battling Priorities in Shops (00:13:01)
                                              • Improving DVI Processes (00:16:40)
                                              • Customer Perspective on DVI (00:18:53)
                                              • Challenges in DVI Implementation (00:19:45)
                                              • Consumer Engagement with DVI (00:20:26)
                                              • AI and Technology in DVI (00:21:18)
                                              • Importance of Customer Complaints in DVI (00:22:36)
                                              • Professionalism in DVI Communication (00:23:40)
                                              • Learning from Industry Peers (00:25:21)
                                              • Benefits of DVI for Sales Growth (00:26:38)
                                              • Leadership Role in DVI Implementation (00:30:49)
                                              • 300% Rule in DVI (00:33:03)
                                              • Creating Habits for Change (00:35:44)
                                              • Leadership and Accountability (00:36:36)
                                              • Key Performance Indicators (00:41:21)
                                              • Start Simple and Improve (00:42:07)
                                              • Constant Correction and Praise (00:43:55)
                                              
                                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                              • 
                                              • 
                                              • 
                                              • 
                                              
                                              ]]>Thanks to our Partners, NAPA TRACS, and Today's Class This episode covers the practical benefits of digital vehicle inspections (DVIs) for shop owners. Learn how DVIs can boost Average Repair Orders (ARO) and improve customer communication. Industry professionals share real-world insights on overcoming cultural resistance, the role of leadership, and strategies for successful implementation. Plus, explore how AI enhances inspection reports and processes. Whether you're new to DVIs or looking to optimize, this episode is packed with actionable tips to help your shop thrive. Ben Dexter, National Training Manager, NAPA TRACS Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow. Charlie Pixley, Charlie's Car Car, Clearwater, FL Show Notes
                                              • Watch Full Video Episode
                                              • Introduction to Digital Vehicle Inspections (00:00:00)
                                              • Challenges of Implementing DVI (00:03:03)
                                              • Leadership and Accountability (00:04:07)
                                              • Charlie's Experience with DVI (00:05:02)
                                              • DVI Evolution and Adoption (00:06:25)
                                              • Ben's Insights on Change (00:07:56)
                                              • The Importance of KPIs (00:09:41)
                                              • Battling Priorities in Shops (00:13:01)
                                              • Improving DVI Processes (00:16:40)
                                              • Customer Perspective on DVI (00:18:53)
                                              • Challenges in DVI Implementation (00:19:45)
                                              • Consumer Engagement with DVI (00:20:26)
                                              • AI and Technology in DVI (00:21:18)
                                              • Importance of Customer Complaints in DVI (00:22:36)
                                              • Professionalism in DVI Communication (00:23:40)
                                              • Learning from Industry Peers (00:25:21)
                                              • Benefits of DVI for Sales Growth (00:26:38)
                                              • Leadership Role in DVI Implementation (00:30:49)
                                              • 300% Rule in DVI (00:33:03)
                                              • Creating Habits for Change (00:35:44)
                                              • Leadership and Accountability (00:36:36)
                                              • Key Performance Indicators (00:41:21)
                                              • Start Simple and Improve (00:42:07)
                                              • Constant Correction and Praise (00:43:55)
                                              
                                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                              • 
                                              • 
                                              • 
                                              • 
                                              
                                              ]]>a7bba0e5-182f-4b40-a69f-a83d094c7ca7Fri, 31 Jan 2025 14:00:00 -050045:01falsefull418418Executive Orders - Taxes and IRS Updates [E155] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                              Welcome to this episode of Business by the Numbers! Host Hunt Demarest, CPA, explores the recent IRS developments and what they mean for business owners, taxpayers, and accountants alike. With executive orders, funding cuts, and shifting policies, there's plenty to unpack about the future of the IRS and tax compliance.

                                              Key Takeaways:

                                              • IRS Funding Cuts: The Inflation Reduction Act promised $80 billion for the IRS, but political maneuvering and budget cuts have significantly reduced this allocation.
                                              • Commissioner Resignation: The departure of the IRS commissioner raises questions about future agency direction and efficiency.
                                              • Audit Frequency Impact: With fewer agents and reduced funding, audits for wealthy individuals and large corporations are likely to decrease.
                                              • Taxpayer Challenges: Delayed refunds, processing slowdowns, and a backlog of cases could worsen due to IRS understaffing.
                                              • Emerging Trends: Discussion on potential international tax changes and the possibility of an "External Revenue Service" impacting U.S. tax revenue collection.
                                              • https://www.projectfinance.law/publications/2025/january/trump-executive-orders/
                                              • https://waysandmeans.house.gov/2025/01/23/president-trumps-cease-and-desist-to-irs-protects-middle-class-families-and-small-businesses-from-irs-audits-and-weaponization/
                                              • https://moneywise.com/a/ch-synd/irs-asks-for-more-funding_1737633682545
                                              
                                              

                                              Thanks to our partners, NAPA TRACS and Promotive

                                              Thanks to our partner, NAPA TRACS

                                              Did you know that NAPA TRACS has onsite training plus six days a week support?

                                              It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                              Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                              Thanks to our partner, Promotive

                                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                              Visit us Online: www.paarmelis.com

                                              Email Hunt: podcast@paarmelis.com

                                              Download a Copy of My Books Here:

                                              • Wrenches to Write-Offs
                                              • Your Perfect Shop 
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                              ]]>Thanks to our partners, NAPA TRACS and Promotive

                                              Welcome to this episode of Business by the Numbers! Host Hunt Demarest, CPA, explores the recent IRS developments and what they mean for business owners, taxpayers, and accountants alike. With executive orders, funding cuts, and shifting policies, there's plenty to unpack about the future of the IRS and tax compliance.

                                              Key Takeaways:

                                              • IRS Funding Cuts: The Inflation Reduction Act promised $80 billion for the IRS, but political maneuvering and budget cuts have significantly reduced this allocation.
                                              • Commissioner Resignation: The departure of the IRS commissioner raises questions about future agency direction and efficiency.
                                              • Audit Frequency Impact: With fewer agents and reduced funding, audits for wealthy individuals and large corporations are likely to decrease.
                                              • Taxpayer Challenges: Delayed refunds, processing slowdowns, and a backlog of cases could worsen due to IRS understaffing.
                                              • Emerging Trends: Discussion on potential international tax changes and the possibility of an "External Revenue Service" impacting U.S. tax revenue collection.
                                              • https://www.projectfinance.law/publications/2025/january/trump-executive-orders/
                                              • https://waysandmeans.house.gov/2025/01/23/president-trumps-cease-and-desist-to-irs-protects-middle-class-families-and-small-businesses-from-irs-audits-and-weaponization/
                                              • https://moneywise.com/a/ch-synd/irs-asks-for-more-funding_1737633682545
                                              
                                              

                                              Thanks to our partners, NAPA TRACS and Promotive

                                              Thanks to our partner, NAPA TRACS

                                              Did you know that NAPA TRACS has onsite training plus six days a week support?

                                              It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                              Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                              Thanks to our partner, Promotive

                                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                              Visit us Online: www.paarmelis.com

                                              Email Hunt: podcast@paarmelis.com

                                              Download a Copy of My Books Here:

                                              • Wrenches to Write-Offs
                                              • Your Perfect Shop 
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                              ]]>8f7fe1af-d2c6-4c36-8ce4-79ddd7646a81Thu, 30 Jan 2025 00:15:00 -050029:04falsebonusInsights Into Tragedy: Addressing Intimate Partner Homicide [E171] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                              Matt Fanslow and Margaret Light, a Licensed Marriage and Family Therapist and Certified Sex Therapist in the state of Minnesota, discuss a recent murder-suicide within the automotive community. They discuss the alarming statistics surrounding such events, emphasizing the significant role of domestic violence as a predictor. The conversation explores risk factors, including untreated mental illness, access to firearms, and the dynamics of control within relationships. Finally, they offer practical advice and resources for identifying warning signs and seeking help for individuals at risk.

                                              Thanks to our Partner, NAPA Autotech

                                              NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                              Contact Information

                                              • Email Matt: mattfanslowpodcast@gmail.com
                                              • Diagnosing the Aftermarket A - Z YouTube Channel
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                              ]]>Thanks to our Partner, NAPA Autotech

                                              Matt Fanslow and Margaret Light, a Licensed Marriage and Family Therapist and Certified Sex Therapist in the state of Minnesota, discuss a recent murder-suicide within the automotive community. They discuss the alarming statistics surrounding such events, emphasizing the significant role of domestic violence as a predictor. The conversation explores risk factors, including untreated mental illness, access to firearms, and the dynamics of control within relationships. Finally, they offer practical advice and resources for identifying warning signs and seeking help for individuals at risk.

                                              Thanks to our Partner, NAPA Autotech

                                              NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                              Contact Information

                                              • Email Matt: mattfanslowpodcast@gmail.com
                                              • Diagnosing the Aftermarket A - Z YouTube Channel
                                              
                                              

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                              ]]>3b25a71c-dfb8-48f7-8b63-6e8beb0ee5faWed, 29 Jan 2025 00:15:00 -050001:18:35falsebonusMaking Great First Impressions [E137] - The Auto Repair Marketing PodcastThank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                              Network of shops are trusted by millions of customers each month. Learn more at

                                              RepairPal.com/shops

                                              Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                              Are your customers getting the right first impression of your shop? In this episode, Brian and Kim Walker explore how to make every touchpoint count, from your website and Google Business Profile to your waiting area and phone calls.

                                              With personal stories and practical tips, they’ll guide you through the customer journey, sharing ways to improve everything from cleanliness to communication. You’ll even hear about Kim’s checklist for first impressions and why small details—like a fresh-smelling lobby or updated photos—make a big impact.

                                              Get ready to see your shop through fresh eyes and take steps to leave a lasting impression. Tune in now!

                                              Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you

                                              grow your auto business and you can learn more at RepairPal.com/shops. 

                                              Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                              Lagniappe (Books, Links, Other Podcasts, etc)

                                              https://www.autoops.com/ - Online Scheduling for Auto Shops

                                              https://shopmarketingpros.com/ep-131-branding-your-shop-as-a-concierge-auto-repair-shop/ - Branding Your Shop As A Concierge Auto Repair Shop

                                              https://shopmarketingpros.com/ep-108-part-4-a-service-advisors-take-on-customer-retention-with-michael-doherty/ - Part 4 – A Service Advisor’s Take on Customer Retention with Michael Doherty

                                              https://remarkable.com/ - Remarkable notebook

                                              Show Notes with Time Stamps

                                              • Introduction to the Podcast (00:00:01)  The podcast episode begins with an introduction to the Auto Repair Marketing Podcast.  
                                              • Welcome and Topic Introduction (00:00:10)  Brian Walker welcomes listeners and introduces the topic of making great first impressions in auto repair.  Secret Shopper Concept (00:01:03)  Kim discusses the idea of offering secret shopper services to evaluate first impressions in auto repair shops.  
                                              • Frog in Boiling Water Analogy (00:01:20)  Brian uses an analogy about a frog in boiling water to illustrate how business owners can overlook issues.  
                                              • Personal Experience with Shop Cleanliness (00:02:26)  Kim shares a personal story about noticing cleanliness issues in her shop after sitting on the floor.  
                                              • Origin of the Episode's Topic (00:03:13)  Kim explains that the episode's topic originated from a class she taught about hosting events in auto repair shops.  
                                              • Creating a First Impression Checklist (00:04:08)  Kim mentions her intention to create a first impression checklist based on customer journey insights.  
                                              • Importance of Online Presence (00:04:51)  Discussion shifts to how potential customers first experience a business online, including websites and Google profiles.  
                                              • The Grunt Test (00:06:39)  Brian explains the "grunt test," where a stranger should easily understand what a website is about.  
                                              • Evaluating Website Impressions (00:08:04)  Kim emphasizes the importance of assessing what feelings a website evokes in potential clients.  
                                              • Social Media's Role in First Impressions (00:10:12)  The conversation covers how social media contributes to first impressions and customer perceptions.  
                                              • Content Strategy and Audience Alignment (00:12:08)  Brian shares a client's unconventional marketing strategy and the importance of aligning content with audience expectations.  
                                              • Google Business Profile Importance (00:12:59)  Kim highlights the significance of maintaining an accurate and complete Google Business Profile for attracting customers.  
                                              • Customer Experience in a Hurry (00:14:01)  Kim discusses how potential customers often search for auto repair services quickly, emphasizing the need for accurate information.
                                              • Improving Waiting Area Appearance (00:15:02)  Discusses the importance of updating photos of the waiting area to enhance customer impressions.
                                              • The Importance of Phone Etiquette (00:15:38)  Emphasizes listening to phone calls to ensure service advisors are friendly and professional.
                                              • First Impressions Over the Phone (00:16:38)  Highlights how the tone and manner of answering calls can significantly impact first impressions.
                                              • Customer Experience During Calls (00:17:18)  Explores the importance of a welcoming greeting and attentive service during phone interactions.
                                              • Listening to Recorded Calls (00:19:22)  Encourages shop owners to review recorded calls to improve customer service quality.
                                              • Customer Experience in Shops (00:21:36)  Discusses a personal anecdote about poor customer service and its impact on first impressions.
                                              • Evaluating Online Scheduling Experience (00:24:26)  Stresses the importance of user-friendly online scheduling systems for customer satisfaction.
                                              • Drive-By Assessment of Shop Appearance (00:26:23)  Encourages shop owners to evaluate their business from a customer's perspective for first impressions.
                                              • Parking Lot and Vehicle Presentation (00:27:27)  Discusses the significance of a tidy parking lot and appropriate vehicles for attracting customers.
                                              • Signage and Branding Consistency (00:29:03)  Highlights the importance of maintaining updated and clear signage to reflect the brand accurately.
                                              • The Story of the Old Shop (00:29:52)  Brian shares a humorous anecdote about visiting an old shop and its rundown appearance.
                                              • The Importance of Cleanliness (00:30:46)  Discussion about how exterior cleanliness impacts first impressions in auto repair shops.
                                              • Creating a Welcoming Atmosphere (00:31:27)  Kim emphasizes the significance of the waiting area’s atmosphere and sensory experiences for customers.
                                              • Sensory Experiences Matter (00:31:47)  Exploration of how smell and touch affect customers' perceptions in an auto repair shop.
                                              • Comparing Experiences (00:34:29)  Kim discusses how customers compare their experiences to other businesses like Chick-fil-A.
                                              • Details Matter (00:35:28)  Highlighting the importance of small details in creating a positive customer experience.
                                              • Creating a Family-Friendly Environment (00:36:55)  Discussion on accommodating families and making kids feel welcome in the shop.
                                              • Comfort in the Waiting Area (00:38:39)  Brian stresses the need for comfortable seating and a welcoming environment for customers.
                                              • Responsibility for Cleanliness (00:39:23)  Discussion on who is responsible for maintaining cleanliness in the shop.
                                              • Bathroom Cleanliness (00:40:20)  A personal story about the poor state of a customer-facing bathroom and its impact.
                                              • Thoughtful Amenities (00:41:24)  Kim talks about providing thoughtful amenities for female customers in the bathroom.
                                              • Impression of Cleanliness (00:43:19)  Discussion on the importance of maintaining high standards of cleanliness in customer-facing areas.
                                              • Shop Area Cleanliness (00:44:11)  Importance of maintaining a bright, clean, and organized shop environment for clients and staff.
                                              • Efficient Shop Layout (00:45:02)  Discusses the necessity of an efficient layout to enhance workflow and client experience.
                                              • Client Interaction (00:46:05)  Emphasizes tailoring conversations with clients based on their vehicle ownership goals.
                                              • Permission for Inspections...]]>Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                                Network of shops are trusted by millions of customers each month. Learn more at

                                                RepairPal.com/shops

                                                Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                                Are your customers getting the right first impression of your shop? In this episode, Brian and Kim Walker explore how to make every touchpoint count, from your website and Google Business Profile to your waiting area and phone calls.

                                                With personal stories and practical tips, they’ll guide you through the customer journey, sharing ways to improve everything from cleanliness to communication. You’ll even hear about Kim’s checklist for first impressions and why small details—like a fresh-smelling lobby or updated photos—make a big impact.

                                                Get ready to see your shop through fresh eyes and take steps to leave a lasting impression. Tune in now!

                                                Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you

                                                grow your auto business and you can learn more at RepairPal.com/shops. 

                                                Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                https://www.autoops.com/ - Online Scheduling for Auto Shops

                                                https://shopmarketingpros.com/ep-131-branding-your-shop-as-a-concierge-auto-repair-shop/ - Branding Your Shop As A Concierge Auto Repair Shop

                                                https://shopmarketingpros.com/ep-108-part-4-a-service-advisors-take-on-customer-retention-with-michael-doherty/ - Part 4 – A Service Advisor’s Take on Customer Retention with Michael Doherty

                                                https://remarkable.com/ - Remarkable notebook

                                                Show Notes with Time Stamps

                                                • Introduction to the Podcast (00:00:01)  The podcast episode begins with an introduction to the Auto Repair Marketing Podcast.  
                                                • Welcome and Topic Introduction (00:00:10)  Brian Walker welcomes listeners and introduces the topic of making great first impressions in auto repair.  Secret Shopper Concept (00:01:03)  Kim discusses the idea of offering secret shopper services to evaluate first impressions in auto repair shops.  
                                                • Frog in Boiling Water Analogy (00:01:20)  Brian uses an analogy about a frog in boiling water to illustrate how business owners can overlook issues.  
                                                • Personal Experience with Shop Cleanliness (00:02:26)  Kim shares a personal story about noticing cleanliness issues in her shop after sitting on the floor.  
                                                • Origin of the Episode's Topic (00:03:13)  Kim explains that the episode's topic originated from a class she taught about hosting events in auto repair shops.  
                                                • Creating a First Impression Checklist (00:04:08)  Kim mentions her intention to create a first impression checklist based on customer journey insights.  
                                                • Importance of Online Presence (00:04:51)  Discussion shifts to how potential customers first experience a business online, including websites and Google profiles.  
                                                • The Grunt Test (00:06:39)  Brian explains the "grunt test," where a stranger should easily understand what a website is about.  
                                                • Evaluating Website Impressions (00:08:04)  Kim emphasizes the importance of assessing what feelings a website evokes in potential clients.  
                                                • Social Media's Role in First Impressions (00:10:12)  The conversation covers how social media contributes to first impressions and customer perceptions.  
                                                • Content Strategy and Audience Alignment (00:12:08)  Brian shares a client's unconventional marketing strategy and the importance of aligning content with audience expectations.  
                                                • Google Business Profile Importance (00:12:59)  Kim highlights the significance of maintaining an accurate and complete Google Business Profile for attracting customers.  
                                                • Customer Experience in a Hurry (00:14:01)  Kim discusses how potential customers often search for auto repair services quickly, emphasizing the need for accurate information.
                                                • Improving Waiting Area Appearance (00:15:02)  Discusses the importance of updating photos of the waiting area to enhance customer impressions.
                                                • The Importance of Phone Etiquette (00:15:38)  Emphasizes listening to phone calls to ensure service advisors are friendly and professional.
                                                • First Impressions Over the Phone (00:16:38)  Highlights how the tone and manner of answering calls can significantly impact first impressions.
                                                • Customer Experience During Calls (00:17:18)  Explores the importance of a welcoming greeting and attentive service during phone interactions.
                                                • Listening to Recorded Calls (00:19:22)  Encourages shop owners to review recorded calls to improve customer service quality.
                                                • Customer Experience in Shops (00:21:36)  Discusses a personal anecdote about poor customer service and its impact on first impressions.
                                                • Evaluating Online Scheduling Experience (00:24:26)  Stresses the importance of user-friendly online scheduling systems for customer satisfaction.
                                                • Drive-By Assessment of Shop Appearance (00:26:23)  Encourages shop owners to evaluate their business from a customer's perspective for first impressions.
                                                • Parking Lot and Vehicle Presentation (00:27:27)  Discusses the significance of a tidy parking lot and appropriate vehicles for attracting customers.
                                                • Signage and Branding Consistency (00:29:03)  Highlights the importance of maintaining updated and clear signage to reflect the brand accurately.
                                                • The Story of the Old Shop (00:29:52)  Brian shares a humorous anecdote about visiting an old shop and its rundown appearance.
                                                • The Importance of Cleanliness (00:30:46)  Discussion about how exterior cleanliness impacts first impressions in auto repair shops.
                                                • Creating a Welcoming Atmosphere (00:31:27)  Kim emphasizes the significance of the waiting area’s atmosphere and sensory experiences for customers.
                                                • Sensory Experiences Matter (00:31:47)  Exploration of how smell and touch affect customers' perceptions in an auto repair shop.
                                                • Comparing Experiences (00:34:29)  Kim discusses how customers compare their experiences to other businesses like Chick-fil-A.
                                                • Details Matter (00:35:28)  Highlighting the importance of small details in creating a positive customer experience.
                                                • Creating a Family-Friendly Environment (00:36:55)  Discussion on accommodating families and making kids feel welcome in the shop.
                                                • Comfort in the Waiting Area (00:38:39)  Brian stresses the need for comfortable seating and a welcoming environment for customers.
                                                • Responsibility for Cleanliness (00:39:23)  Discussion on who is responsible for maintaining cleanliness in the shop.
                                                • Bathroom Cleanliness (00:40:20)  A personal story about the poor state of a customer-facing bathroom and its impact.
                                                • Thoughtful Amenities (00:41:24)  Kim talks about providing thoughtful amenities for female customers in the bathroom.
                                                • Impression of Cleanliness (00:43:19)  Discussion on the importance of maintaining high standards of cleanliness in customer-facing areas.
                                                • Shop Area Cleanliness (00:44:11)  Importance of maintaining a bright, clean, and organized shop environment for clients and staff.
                                                • Efficient Shop Layout (00:45:02)  Discusses the necessity of an efficient layout to enhance workflow and client experience.
                                                • Client Interaction (00:46:05)  Emphasizes tailoring conversations with clients based on their vehicle ownership goals.
                                                • Permission for Inspections (00:47:58)  Importance of asking for permission to perform inspections to enhance client trust and experience.
                                                • Client Follow-Up (00:48:59)  Discusses the significance of following up with clients post-service to ensure satisfaction.
                                                • Team Appearance (00:49:48)  Highlights how professional attire of staff can impact first impressions on clients.
                                                • Importance of First Impressions (00:50:45)  Stresses that consistent positive impressions lead to long-term client relationships and referrals.
                                                • Final Thoughts and Checklist (00:50:46)  Introduction of a PDF checklist for staff to enhance awareness of shop cleanliness and organization.
                                                
                                                

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com

                                                ]]>eafdb5fb-e58e-4b6c-becf-a6c7bb306488Wed, 29 Jan 2025 00:15:00 -050053:11falsebonusAre You Micromanaging Your Team to Disengagement? [RR 1024]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network "I had mistook tasks for servant leadership. Servant leadership is critical. If I'm not there to serve the people that work for me, to empower them to do the best possible job that they can do, then I'm holding them back." Connor Tracy, Director of Partner Development at KUKUI, discusses leadership challenges in auto repair shops, the importance of delegation and empowerment, adapting to industry changes, and the role of technology and data in modern shop management. Discover practical tips to transition from being a micromanager to a leader who can drive business growth effectively. Connor Tracy, Director of Partner Development at KUKUI Show Notes
                                                • Watch Full Video Episode
                                                • Introduction and Episode Overview (00:00:00)
                                                • Connor Tracy's Background (00:01:42).
                                                • The Homecoming Story (00:02:01)
                                                • The Importance of Delegation (00:04:41)
                                                • Micromanagement Pitfalls (00:06:08)
                                                • Learning from Mistakes (00:09:09)
                                                • Shifting from 'Me' to 'Us' (00:09:40)
                                                • Empowering Team Decisions (00:10:36)
                                                • Challenges of Leadership Training (00:12:22)
                                                • Personality vs. Leadership Skills (00:13:06)
                                                • Customer Review Management (00:17:12)
                                                • The Need for Coaching (00:18:58)
                                                • Peer Mentorship and Outside Perspectives (00:19:51)
                                                • Sales Territory Engagement (00:20:42)
                                                • Industry Resets and Agility (00:21:13)
                                                • Proactive Leadership (00:22:27)
                                                • Data-Driven Decision Making (00:26:18)
                                                • Trends and Business Performance (00:27:27)
                                                • AI Integration in Business (00:28:43)
                                                
                                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network "I had mistook tasks for servant leadership. Servant leadership is critical. If I'm not there to serve the people that work for me, to empower them to do the best possible job that they can do, then I'm holding them back." Connor Tracy, Director of Partner Development at KUKUI, discusses leadership challenges in auto repair shops, the importance of delegation and empowerment, adapting to industry changes, and the role of technology and data in modern shop management. Discover practical tips to transition from being a micromanager to a leader who can drive business growth effectively. Connor Tracy, Director of Partner Development at KUKUI Show Notes
                                                • Watch Full Video Episode
                                                • Introduction and Episode Overview (00:00:00)
                                                • Connor Tracy's Background (00:01:42).
                                                • The Homecoming Story (00:02:01)
                                                • The Importance of Delegation (00:04:41)
                                                • Micromanagement Pitfalls (00:06:08)
                                                • Learning from Mistakes (00:09:09)
                                                • Shifting from 'Me' to 'Us' (00:09:40)
                                                • Empowering Team Decisions (00:10:36)
                                                • Challenges of Leadership Training (00:12:22)
                                                • Personality vs. Leadership Skills (00:13:06)
                                                • Customer Review Management (00:17:12)
                                                • The Need for Coaching (00:18:58)
                                                • Peer Mentorship and Outside Perspectives (00:19:51)
                                                • Sales Territory Engagement (00:20:42)
                                                • Industry Resets and Agility (00:21:13)
                                                • Proactive Leadership (00:22:27)
                                                • Data-Driven Decision Making (00:26:18)
                                                • Trends and Business Performance (00:27:27)
                                                • AI Integration in Business (00:28:43)
                                                
                                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>9640fb80-99c3-491d-8290-67b4f531fbb6Tue, 28 Jan 2025 00:15:00 -050032:07falsefull10241024What Are Men Thinking? The Hidden Burdens We Carry [E199] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                                
                                                

                                                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                                
                                                

                                                In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching delves deeply into the critical topic of men's emotional health, shedding light on the often-overlooked societal pressures that inhibit emotional expression among men. Coach Cotton begins by exploring how traditional societal norms and expectations have historically dictated that men should be stoic and unemotional, leading many to suppress their feelings. This suppression, he explains, can result in emotional bottlenecks, where unresolved emotions accumulate and eventually manifest as stress, anxiety, or even depression.

                                                
                                                

                                                Coach Cotton highlights the unhealthy coping mechanisms that many men resort to as a consequence of this emotional suppression, such as substance abuse, aggression, or withdrawal from social interactions. He stresses the importance of recognizing these patterns and seeking healthier outlets for emotional expression.

                                                
                                                

                                                A significant portion of the discussion is dedicated to the necessity of building supportive networks. Coach Cotton underscores the value of having a community or a circle of friends and family who provide a safe space for men to express their emotions without judgment. He warns against the dangers of toxic relationships that can exacerbate feelings of inadequacy or reinforce harmful stereotypes about masculinity.

                                                
                                                

                                                Furthermore, Coach Cotton advocates for men to embrace vulnerability as a strength rather than a weakness. He encourages men to open up about their struggles and emotions, which can lead to deeper connections and a more fulfilling life. Finding one's purpose is another key theme in the episode. Coach Cotton explains that having a sense of purpose can provide direction and motivation, helping men navigate life's challenges with resilience and optimism.

                                                
                                                

                                                Finally, he emphasizes the importance of celebrating small victories. By acknowledging and appreciating these achievements, men can build confidence and foster a healthier emotional landscape. This, in turn, contributes to both personal and professional success, as a balanced emotional state enhances decision-making, creativity, and interpersonal relationships.

                                                
                                                

                                                Overall, Coach Chris Cotton's insights offer a comprehensive guide for men seeking to improve their emotional well-being and lead more fulfilling lives.

                                                
                                                

                                                Introduction to the Episode (00:00:12)

                                                Coach Chris Cotton introduces the episode and its purpose in supercharging auto repair businesses.

                                                
                                                

                                                Promise of Support (00:01:16)

                                                Chris assures listeners he understands men's emotional struggles and aims to address them in this episode.

                                                
                                                

                                                Understanding Men's Thoughts (00:02:24)

                                                Exploration of the complexities behind what men are thinking and the burdens they carry.

                                                
                                                

                                                The Challenge of Expressing Feelings (00:03:34)

                                                Discussion on societal pressures that prevent men from expressing their emotions.

                                                
                                                

                                                Emotional Bottlenecks (00:04:53)

                                                Chris highlights how men are conditioned to suppress emotions, leading to overwhelming burdens.

                                                
                                                

                                                Avoiding Conflict and Unhealthy Outlets (00:06:02)

                                                Men often shut down or resort to unhealthy coping mechanisms instead of expressing feelings.

                                                
                                                

                                                Lack of Tools for Emotional Expression (00:07:26)

                                                Men struggle to find the language and tools to process their emotions effectively.

                                                
                                                

                                                The Stigma of Vulnerability (00:08:43)

                                                Fear of ridicule prevents men from opening up about their feelings to trusted circles.

                                                
                                                

                                                Identifying Toxic Relationships (00:09:50)

                                                Chris emphasizes the importance of surrounding oneself with supportive rather than negative influences.

                                                
                                                

                                                The Importance of Purpose (00:10:56)

                                                Discussion on how having a purpose is crucial for men's emotional well-being and motivation.

                                                
                                                

                                                Consequences of Losing Purpose (00:12:06)

                                                Exploration of how a lack of purpose can lead to stagnation and negative behaviors.

                                                
                                                

                                                Embracing Failure as Necessary (00:12:20)

                                                Chris shares that failure is inevitable and essential for growth and success.

                                                
                                                

                                                Building a New Narrative for Men (00:13:20)

                                                Men need safe spaces to express vulnerability and support each other.

                                                
                                                

                                                Finding the Right Support System (00:14:28)

                                                Importance of seeking out positive influences and accountability in personal and professional life.

                                                
                                                

                                                Practical Steps Toward Purpose (00:15:39)

                                                Encouragement to evaluate emotional toolkits and relationships to foster personal growth.

                                                
                                                

                                                Starting the Conversation (00:16:38)

                                                Chris urges men to open up about their thoughts and feelings with trusted individuals.

                                                
                                                

                                                Conclusion and Call to Action (00:17:35)

                                                Final encouragement to find purpose, surround oneself with the right people, and embrace the journey.

                                                
                                                

                                                Connect with Chris:

                                                
                                                

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                                
                                                

                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                                
                                                

                                                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                                
                                                

                                                In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching delves deeply into the critical topic of men's emotional health, shedding light on the often-overlooked societal pressures that inhibit emotional expression among men. Coach Cotton begins by exploring how traditional societal norms and expectations have historically dictated that men should be stoic and unemotional, leading many to suppress their feelings. This suppression, he explains, can result in emotional bottlenecks, where unresolved emotions accumulate and eventually manifest as stress, anxiety, or even depression.

                                                
                                                

                                                Coach Cotton highlights the unhealthy coping mechanisms that many men resort to as a consequence of this emotional suppression, such as substance abuse, aggression, or withdrawal from social interactions. He stresses the importance of recognizing these patterns and seeking healthier outlets for emotional expression.

                                                
                                                

                                                A significant portion of the discussion is dedicated to the necessity of building supportive networks. Coach Cotton underscores the value of having a community or a circle of friends and family who provide a safe space for men to express their emotions without judgment. He warns against the dangers of toxic relationships that can exacerbate feelings of inadequacy or reinforce harmful stereotypes about masculinity.

                                                
                                                

                                                Furthermore, Coach Cotton advocates for men to embrace vulnerability as a strength rather than a weakness. He encourages men to open up about their struggles and emotions, which can lead to deeper connections and a more fulfilling life. Finding one's purpose is another key theme in the episode. Coach Cotton explains that having a sense of purpose can provide direction and motivation, helping men navigate life's challenges with resilience and optimism.

                                                
                                                

                                                Finally, he emphasizes the importance of celebrating small victories. By acknowledging and appreciating these achievements, men can build confidence and foster a healthier emotional landscape. This, in turn, contributes to both personal and professional success, as a balanced emotional state enhances decision-making, creativity, and interpersonal relationships.

                                                
                                                

                                                Overall, Coach Chris Cotton's insights offer a comprehensive guide for men seeking to improve their emotional well-being and lead more fulfilling lives.

                                                
                                                

                                                Introduction to the Episode (00:00:12)

                                                Coach Chris Cotton introduces the episode and its purpose in supercharging auto repair businesses.

                                                
                                                

                                                Promise of Support (00:01:16)

                                                Chris assures listeners he understands men's emotional struggles and aims to address them in this episode.

                                                
                                                

                                                Understanding Men's Thoughts (00:02:24)

                                                Exploration of the complexities behind what men are thinking and the burdens they carry.

                                                
                                                

                                                The Challenge of Expressing Feelings (00:03:34)

                                                Discussion on societal pressures that prevent men from expressing their emotions.

                                                
                                                

                                                Emotional Bottlenecks (00:04:53)

                                                Chris highlights how men are conditioned to suppress emotions, leading to overwhelming burdens.

                                                
                                                

                                                Avoiding Conflict and Unhealthy Outlets (00:06:02)

                                                Men often shut down or resort to unhealthy coping mechanisms instead of expressing feelings.

                                                
                                                

                                                Lack of Tools for Emotional Expression (00:07:26)

                                                Men struggle to find the language and tools to process their emotions effectively.

                                                
                                                

                                                The Stigma of Vulnerability (00:08:43)

                                                Fear of ridicule prevents men from opening up about their feelings to trusted circles.

                                                
                                                

                                                Identifying Toxic Relationships (00:09:50)

                                                Chris emphasizes the importance of surrounding oneself with supportive rather than negative influences.

                                                
                                                

                                                The Importance of Purpose (00:10:56)

                                                Discussion on how having a purpose is crucial for men's emotional well-being and motivation.

                                                
                                                

                                                Consequences of Losing Purpose (00:12:06)

                                                Exploration of how a lack of purpose can lead to stagnation and negative behaviors.

                                                
                                                

                                                Embracing Failure as Necessary (00:12:20)

                                                Chris shares that failure is inevitable and essential for growth and success.

                                                
                                                

                                                Building a New Narrative for Men (00:13:20)

                                                Men need safe spaces to express vulnerability and support each other.

                                                
                                                

                                                Finding the Right Support System (00:14:28)

                                                Importance of seeking out positive influences and accountability in personal and professional life.

                                                
                                                

                                                Practical Steps Toward Purpose (00:15:39)

                                                Encouragement to evaluate emotional toolkits and relationships to foster personal growth.

                                                
                                                

                                                Starting the Conversation (00:16:38)

                                                Chris urges men to open up about their thoughts and feelings with trusted individuals.

                                                
                                                

                                                Conclusion and Call to Action (00:17:35)

                                                Final encouragement to find purpose, surround oneself with the right people, and embrace the journey.

                                                
                                                

                                                Connect with Chris:

                                                
                                                

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                                
                                                

                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>b4e039e0-5707-4bd5-abec-3d1d2d3b4a8fMon, 27 Jan 2025 00:15:00 -050014:52falsebonusNetworking at Conference with Confidence [E027] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                Conference season is here, and it’s time to get ready for some incredible industry events! In this episode, Craig shares his excitement for the upcoming Institute Summit in Jacksonville, Florida, and reflects on how attending conferences has shaped his career—from being a learner and attendee to becoming a speaker, sponsor, and vendor.

                                                If you’re new to the conference scene or feeling overwhelmed, this episode is packed with tips to help you make the most of your experience, no matter your personality or level of familiarity.

                                                • Watch Full Video Episode
                                                
                                                

                                                Here’s what you’ll learn:

                                                # 1.) Sit up front.  Take Notes.  Engage.

                                                #2.)  After the lecture/speech/training - walk up to the speaker, introduce yourself, and thank them.  Ask them a question if you have one - or let them know something that stuck with you.

                                                # 3.)  If you like what they have to say - request to connect on LinkedIn.

                                                # 4.)  Never eat or drink alone.  If you’re a veteran attendee - invite someone new to your group dinner/table or circle.  Sit with someone new when you can.

                                                # 5.)  Be your own brand.  Suit Up.  Dress nice.  Always.  Every time.  Set the bar.  BE CONSISTENT.   Keep those name tags high!

                                                # 6.)  Arrive the day before your first event if flying.  Leave the day after the last.  Same day travel is wrought with issues.  Acclimate and consolidate.  Hot Tubs conversations are the best. 

                                                # 7.)  Help people remember your name - EVERYONE struggles with this.

                                                # 8.)  Speak to the vendors.  There are some really great people!

                                                # 9.)  Check-In with your family - pre-set the time.

                                                #10)  NOTHING GOOD HAPPENS AFTER MIDNIGHT

                                                Craig shares personal stories, lessons learned, and practical advice to help you step into your next conference with confidence and purpose.

                                                Links & Resources:

                                                • Episode 18 with Kent Bullard: https://craigoneill.captivate.fm/episode/018
                                                • Connect with me on LinkedIn for more tips!
                                                
                                                

                                                Don’t let conferences overwhelm you—listen in and transform your next event into a game-changing experience.

                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information

                                                • Email Craig O'Neill: speakup@craigoneill.net
                                                
                                                

                                                Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                Conference season is here, and it’s time to get ready for some incredible industry events! In this episode, Craig shares his excitement for the upcoming Institute Summit in Jacksonville, Florida, and reflects on how attending conferences has shaped his career—from being a learner and attendee to becoming a speaker, sponsor, and vendor.

                                                If you’re new to the conference scene or feeling overwhelmed, this episode is packed with tips to help you make the most of your experience, no matter your personality or level of familiarity.

                                                • Watch Full Video Episode
                                                
                                                

                                                Here’s what you’ll learn:

                                                # 1.) Sit up front.  Take Notes.  Engage.

                                                #2.)  After the lecture/speech/training - walk up to the speaker, introduce yourself, and thank them.  Ask them a question if you have one - or let them know something that stuck with you.

                                                # 3.)  If you like what they have to say - request to connect on LinkedIn.

                                                # 4.)  Never eat or drink alone.  If you’re a veteran attendee - invite someone new to your group dinner/table or circle.  Sit with someone new when you can.

                                                # 5.)  Be your own brand.  Suit Up.  Dress nice.  Always.  Every time.  Set the bar.  BE CONSISTENT.   Keep those name tags high!

                                                # 6.)  Arrive the day before your first event if flying.  Leave the day after the last.  Same day travel is wrought with issues.  Acclimate and consolidate.  Hot Tubs conversations are the best. 

                                                # 7.)  Help people remember your name - EVERYONE struggles with this.

                                                # 8.)  Speak to the vendors.  There are some really great people!

                                                # 9.)  Check-In with your family - pre-set the time.

                                                #10)  NOTHING GOOD HAPPENS AFTER MIDNIGHT

                                                Craig shares personal stories, lessons learned, and practical advice to help you step into your next conference with confidence and purpose.

                                                Links & Resources:

                                                • Episode 18 with Kent Bullard: https://craigoneill.captivate.fm/episode/018
                                                • Connect with me on LinkedIn for more tips!
                                                
                                                

                                                Don’t let conferences overwhelm you—listen in and transform your next event into a game-changing experience.

                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information

                                                • Email Craig O'Neill: speakup@craigoneill.net
                                                
                                                

                                                Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>b9925d86-17e7-4fd3-89e8-96b8b87750f0Mon, 27 Jan 2025 00:15:00 -050032:31falsebonusArtificial Intelligence: Friend or Foe? A Shop Owner’s Guide [THA 417]Thanks to our Partners, NAPA TRACS, and Today's Class Discover how to harness AI tools effectively in business with two experts from Optimize Digital Marketing. They share practical tips on using AI to streamline operations, generate creative marketing ideas, optimize SEO, and improve customer interactions—all while maintaining a personal touch. Learn how to balance AI’s efficiency with human creativity and judgment, avoid pitfalls like bias and plagiarism, and make AI work for you without losing authenticity. Doug Robison, Director of Sales and Partnership, Optimize Digital Marketing  Jordan Greene, Director of Product and Partner, Optimize Digital Marketing  Show Notes
                                                • Watch Full Video Episode
                                                • Discussion on AI (00:00:00)
                                                • "Add You to It" Concept (00:02:13)
                                                • Cautions with AI Use (00:03:56)
                                                • AI in Customer Interactions (00:05:08)
                                                • Risks of AI Responses (00:06:18)
                                                • Personalization in AI Responses (00:07:29)
                                                • AI's Evolution (00:08:26)
                                                • AI's Historical Context (00:09:23)
                                                • Logistical Challenges of AI (00:12:09)
                                                • AI in Automotive Industry (00:13:11)
                                                • AI's Role in Marketing (00:14:01)
                                                • Best Practices for Using AI (00:15:51)
                                                • Emotional Tone in AI Prompts (00:16:49)
                                                • Adapting AI for Different Roles (00:17:16)
                                                • Gemini AI and Source Validation (00:19:59)
                                                • Caution with AI Outputs (00:21:08)
                                                • AI's Role in Enhancing Efficiency (00:22:05)
                                                • Plagiarism Concerns in AI Usage (00:23:00)
                                                • SEO and AI Integration (00:26:07)
                                                • Human Oversight in AI Use (00:29:09)
                                                • Veterinary Analogy in Customer Relations (00:34:29)
                                                • The Importance of Charging Appropriately (00:34:52)
                                                • AI as a Virtual Assistant (00:36:10)
                                                • Utilizing AI for Problem-Solving (00:37:25)
                                                • AI in Education (00:37:51)
                                                • Enhancing Communication with AI (00:39:07)
                                                • Efficiency Through AI (00:39:38)
                                                
                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                                • 
                                                • 
                                                • 
                                                • 
                                                
                                                ]]>Thanks to our Partners, NAPA TRACS, and Today's Class Discover how to harness AI tools effectively in business with two experts from Optimize Digital Marketing. They share practical tips on using AI to streamline operations, generate creative marketing ideas, optimize SEO, and improve customer interactions—all while maintaining a personal touch. Learn how to balance AI’s efficiency with human creativity and judgment, avoid pitfalls like bias and plagiarism, and make AI work for you without losing authenticity. Doug Robison, Director of Sales and Partnership, Optimize Digital Marketing  Jordan Greene, Director of Product and Partner, Optimize Digital Marketing  Show Notes
                                                • Watch Full Video Episode
                                                • Discussion on AI (00:00:00)
                                                • "Add You to It" Concept (00:02:13)
                                                • Cautions with AI Use (00:03:56)
                                                • AI in Customer Interactions (00:05:08)
                                                • Risks of AI Responses (00:06:18)
                                                • Personalization in AI Responses (00:07:29)
                                                • AI's Evolution (00:08:26)
                                                • AI's Historical Context (00:09:23)
                                                • Logistical Challenges of AI (00:12:09)
                                                • AI in Automotive Industry (00:13:11)
                                                • AI's Role in Marketing (00:14:01)
                                                • Best Practices for Using AI (00:15:51)
                                                • Emotional Tone in AI Prompts (00:16:49)
                                                • Adapting AI for Different Roles (00:17:16)
                                                • Gemini AI and Source Validation (00:19:59)
                                                • Caution with AI Outputs (00:21:08)
                                                • AI's Role in Enhancing Efficiency (00:22:05)
                                                • Plagiarism Concerns in AI Usage (00:23:00)
                                                • SEO and AI Integration (00:26:07)
                                                • Human Oversight in AI Use (00:29:09)
                                                • Veterinary Analogy in Customer Relations (00:34:29)
                                                • The Importance of Charging Appropriately (00:34:52)
                                                • AI as a Virtual Assistant (00:36:10)
                                                • Utilizing AI for Problem-Solving (00:37:25)
                                                • AI in Education (00:37:51)
                                                • Enhancing Communication with AI (00:39:07)
                                                • Efficiency Through AI (00:39:38)
                                                
                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                                • 
                                                • 
                                                • 
                                                • 
                                                
                                                ]]>da044c51-d7d5-4947-a48a-a234b97d44a2Fri, 24 Jan 2025 14:00:00 -050041:02falsefull417417How To Trigger An Audit [E154] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                                Welcome to this week’s episode of Business by the Numbers with Hunt Demarest, CPA. Today, we’re taking a deep dive into how certain actions or oversights could put you at risk for an IRS audit. By understanding these triggers, you can better safeguard your financial health and avoid unnecessary complications.

                                                • Learn about common mistakes like underreporting income and how they can put you on the IRS’s radar.
                                                • Discover how gambling winnings and losses can attract scrutiny.
                                                • Explore why industries like art, wine, and horses often face extra attention from the IRS.
                                                • Understand why amending a Schedule C return can almost guarantee an audit.
                                                • Tips to avoid an audit, such as maintaining accurate documentation and working with knowledgeable tax professionals.
                                                
                                                

                                                Stay informed to protect your business and personal finances from unnecessary IRS scrutiny.

                                                Thanks to our partner, NAPA TRACS

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:

                                                • Wrenches to Write-Offs
                                                • Your Perfect Shop 
                                                
                                                

                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                                ]]>Thanks to our partners, NAPA TRACS and Promotive

                                                Welcome to this week’s episode of Business by the Numbers with Hunt Demarest, CPA. Today, we’re taking a deep dive into how certain actions or oversights could put you at risk for an IRS audit. By understanding these triggers, you can better safeguard your financial health and avoid unnecessary complications.

                                                • Learn about common mistakes like underreporting income and how they can put you on the IRS’s radar.
                                                • Discover how gambling winnings and losses can attract scrutiny.
                                                • Explore why industries like art, wine, and horses often face extra attention from the IRS.
                                                • Understand why amending a Schedule C return can almost guarantee an audit.
                                                • Tips to avoid an audit, such as maintaining accurate documentation and working with knowledgeable tax professionals.
                                                
                                                

                                                Stay informed to protect your business and personal finances from unnecessary IRS scrutiny.

                                                Thanks to our partner, NAPA TRACS

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:

                                                • Wrenches to Write-Offs
                                                • Your Perfect Shop 
                                                
                                                

                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                                ]]>2f16be6b-7877-4ef1-9794-c60c604a0fe2Thu, 23 Jan 2025 00:15:00 -050023:32falsebonusReal Mechanic Reacts: Google's Top Auto Repair Questions [E170] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                                Matt Fanslow, an ASE certified Master Automotive Technician, reviews a YouTube video reacting to Google's top questions about car problems. Matt provides his expert insights and clarifications on topics ranging from car batteries, vibrations, and parasitic drains to more complex issues involving EVAP systems and the importance of proper diagnostics. Additionally, he offers commentary on the importance of ongoing training for technicians, skill gaps in the industry, and the economics behind charging for diagnostic work. Matt combines humor and professional knowledge to educate viewers on both basic and advanced automotive questions.

                                                • Watch Full Video Episode
                                                
                                                

                                                Show Notes with Timestamps

                                                • React Video (00:00:00)
                                                • Google's Top Questions (00:01:20)
                                                • Why Does My Car Battery Keep Dying? (00:01:26)
                                                • Vibration When Stopping (00:03:10)
                                                • Why Does My Car Shake When I Drive? (00:04:57)
                                                • Squeaking When Turning (00:08:32)
                                                • Shaking When Accelerating (00:10:09)
                                                • Bad Smell from AC (00:11:44)
                                                • Shaking When Braking (00:14:52)
                                                • Gas Leaks and Evaporative Emission Systems (00:15:38)
                                                • Importance of Oil in Engines (00:17:59)
                                                • Napa Auto Tech Training Programs (00:20:49)
                                                • Causes of Car Overheating (00:22:04)
                                                • Why Cars Need Gas (00:23:39)
                                                • Reasons for Cars Burning Oil (00:24:01)
                                                • Backfiring and Misfires in Cars (00:26:05)
                                                • Expiration of Car Seats (00:27:14)
                                                • Mechanics' Pricing and Value (00:28:20)
                                                • Why Mechanics Wear Gloves (00:30:42)
                                                • Mechanics and Chemicals (00:31:44)
                                                • Mechanics' Pay (00:31:59)
                                                • Skill Levels in Auto Repair (00:32:06)
                                                • Wage Misconceptions (00:33:29)
                                                • Honesty in the Trade (00:35:09)
                                                • Uniforms and Image (00:36:39)
                                                • Charging for Diagnostics (00:39:44)
                                                • Comparing Auto Repair to Other Professions (00:42:12)
                                                • What Mechanics Do (00:43:36)
                                                • Hourly Rates and Costs (00:45:58)
                                                • How do mechanics get paid? (00:47:26)
                                                • Flat rate pay explained (00:47:37)
                                                • Charging for diagnostics (00:52:36)
                                                • The demand for mechanics (00:54:41)
                                                • Passion for automotive work (00:57:00)
                                                • Certifications and training (00:59:04)
                                                • Handling car emergencies (01:00:39)
                                                • Dealing with car recalls (01:01:29)
                                                • What to do if a car is stolen (01:02:03)
                                                • Carbon Monoxide Concerns (01:03:13)
                                                • What to Do If Your Car Is Hit While Parked (01:04:24)
                                                • Insurance Company Guidance (01:04:40)
                                                • Reacting to Answers and Feedback (01:05:07)
                                                
                                                

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information

                                                • Email Matt: mattfanslowpodcast@gmail.com
                                                • Diagnosing the Aftermarket A - Z YouTube Channel
                                                
                                                

                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>Thanks to our Partner, NAPA Autotech

                                                Matt Fanslow, an ASE certified Master Automotive Technician, reviews a YouTube video reacting to Google's top questions about car problems. Matt provides his expert insights and clarifications on topics ranging from car batteries, vibrations, and parasitic drains to more complex issues involving EVAP systems and the importance of proper diagnostics. Additionally, he offers commentary on the importance of ongoing training for technicians, skill gaps in the industry, and the economics behind charging for diagnostic work. Matt combines humor and professional knowledge to educate viewers on both basic and advanced automotive questions.

                                                • Watch Full Video Episode
                                                
                                                

                                                Show Notes with Timestamps

                                                • React Video (00:00:00)
                                                • Google's Top Questions (00:01:20)
                                                • Why Does My Car Battery Keep Dying? (00:01:26)
                                                • Vibration When Stopping (00:03:10)
                                                • Why Does My Car Shake When I Drive? (00:04:57)
                                                • Squeaking When Turning (00:08:32)
                                                • Shaking When Accelerating (00:10:09)
                                                • Bad Smell from AC (00:11:44)
                                                • Shaking When Braking (00:14:52)
                                                • Gas Leaks and Evaporative Emission Systems (00:15:38)
                                                • Importance of Oil in Engines (00:17:59)
                                                • Napa Auto Tech Training Programs (00:20:49)
                                                • Causes of Car Overheating (00:22:04)
                                                • Why Cars Need Gas (00:23:39)
                                                • Reasons for Cars Burning Oil (00:24:01)
                                                • Backfiring and Misfires in Cars (00:26:05)
                                                • Expiration of Car Seats (00:27:14)
                                                • Mechanics' Pricing and Value (00:28:20)
                                                • Why Mechanics Wear Gloves (00:30:42)
                                                • Mechanics and Chemicals (00:31:44)
                                                • Mechanics' Pay (00:31:59)
                                                • Skill Levels in Auto Repair (00:32:06)
                                                • Wage Misconceptions (00:33:29)
                                                • Honesty in the Trade (00:35:09)
                                                • Uniforms and Image (00:36:39)
                                                • Charging for Diagnostics (00:39:44)
                                                • Comparing Auto Repair to Other Professions (00:42:12)
                                                • What Mechanics Do (00:43:36)
                                                • Hourly Rates and Costs (00:45:58)
                                                • How do mechanics get paid? (00:47:26)
                                                • Flat rate pay explained (00:47:37)
                                                • Charging for diagnostics (00:52:36)
                                                • The demand for mechanics (00:54:41)
                                                • Passion for automotive work (00:57:00)
                                                • Certifications and training (00:59:04)
                                                • Handling car emergencies (01:00:39)
                                                • Dealing with car recalls (01:01:29)
                                                • What to do if a car is stolen (01:02:03)
                                                • Carbon Monoxide Concerns (01:03:13)
                                                • What to Do If Your Car Is Hit While Parked (01:04:24)
                                                • Insurance Company Guidance (01:04:40)
                                                • Reacting to Answers and Feedback (01:05:07)
                                                
                                                

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information

                                                • Email Matt: mattfanslowpodcast@gmail.com
                                                • Diagnosing the Aftermarket A - Z YouTube Channel
                                                
                                                

                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>fe6b96ac-48c2-4ec2-a00d-295a622e2f6fWed, 22 Jan 2025 00:15:00 -050001:06:27falsebonusPreparing for March's Marketing [E136] - The Auto Repair Marketing PodcastReady to plan ahead and make your March marketing a success? Join Brian Walker and Caroline Legrand as they share creative, actionable ideas to help your auto repair shop stand out this spring. With Women’s History Month, spring maintenance season, and pre-trip inspections for spring break on the horizon, this episode is packed with strategies to prepare your shop for a busy March.

                                                Discover how to leverage upcoming opportunities like St. Patrick’s Day, tax refund season, and National Days such as 'Check Your Batteries Day' and 'Chocolate Chip Cookie Week.' Whether you’re gearing up for alignments after pothole season, celebrating your team, or engaging your community, this episode is full of tips to help you plan your marketing with confidence.

                                                Tune in now to get ahead of the game and make March your shop’s most successful month yet!

                                                Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops. 

                                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com   to get started today. Keep your shop top of mind on the mobile device they love.

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                https://shopmarketingpros.com/ep-129-preparing-for-februarys-marketing/ https://www.daysoftheyear.com   

                                                https://www.nationaldaycalendar.com/ 

                                                https://automotivetrainingevents.com/event/vision/ - VISION Hi-Tech Training & Expo 

                                                Show Notes with Timestamps

                                                • Introduction to March Marketing (00:00:10)  Overview of the episode's focus on March marketing strategies for auto repair businesses.
                                                • Importance of Planning (00:01:35)  Discusses the significance of planning marketing strategies in advance for better engagement.
                                                • Women's History Month (00:04:42)  Highlights the importance of celebrating women in auto care during March.
                                                • Spring Maintenance Promotions (00:05:25)  Encourages promoting spring maintenance and pre-trip inspections as warmer weather approaches.
                                                • Tax Refund Marketing (00:06:57)  Suggests leveraging tax refunds for promoting maintenance and larger repairs to customers.
                                                • St. Patrick's Day Marketing Ideas (00:08:07)  Discusses fun marketing ideas around St. Patrick's Day, emphasizing luck and customer appreciation.
                                                • Mardi Gras Promotions (00:08:54)  Encourages shops in Louisiana to incorporate Mardi Gras themes into their marketing.
                                                • Pothole Awareness (00:10:23)  Highlights the impact of winter on roads and the marketing opportunities around pothole-related services.
                                                • Allergy Season Promotions (00:11:16)  Suggests promoting cabin filter replacements and air conditioning services as allergy season approaches.
                                                • International Women's Week (00:12:17)  Encourages highlighting women in the shop and community involvement during this week.
                                                • Chocolate Chip Cookie Week (00:12:52)  Suggests marketing around Chocolate Chip Cookie Week with treats for customers.
                                                • Vision Conference Marketing (00:14:16)  Discussion on marketing strategies for the Vision conference and its importance in the auto repair industry.
                                                • RepairPal Introduction (00:15:19)  Overview of RepairPal's services and how it helps auto repair shops attract new customers.
                                                • Customer Loyalty App (00:16:24)  Introduction to App Fueled, a customer loyalty app designed for auto service shops to boost retention.
                                                • Social Media Sharing Concerns (00:17:12)  Addressing business owners' apprehensions about sharing company activities on social media.
                                                • Changing Perceptions on Business Success (00:18:35)  Encouraging business owners to shift their perspective on sharing successes to build trust with customers.
                                                • Employee Appreciation Month (00:20:19)  Highlighting the importance of employee appreciation and potential marketing strategies around it.
                                                • Fun Facts About Names Day (00:22:01)  Ideas for celebrating Fun Facts About Names Day with staff engagement and social media content.
                                                • Automotive Related Days in March (00:23:26)  Discussion on various automotive-themed days in March and how to incorporate them into marketing.
                                                • National Write Your Story Day (00:24:21)  Encouragement to share the story of the shop through video content on National Write Your Story Day.
                                                • Community Engagement During COVID (00:25:18)  Sharing examples of community engagement through video collaborations during the COVID pandemic.
                                                • World Tattoo Day (00:25:18)  Fun marketing ideas related to World Tattoo Day and showcasing staff personalities.
                                                • Make Up Your Own Holiday Day (00:26:13)  Creative marketing opportunities around the concept of making up your own holiday.
                                                • Quirky Country Music Song Day (00:26:33)  Discussion on fun ways to engage with quirky country music song titles in marketing.
                                                • National Mom and Pop Business Owners Day (00:27:09)  Encouragement to share the history and community role of local mom-and-pop auto repair shops.
                                                • Marketing Strategies Overview (00:28:07)  Discussion on selecting relevant marketing themes and events for March without overwhelming customers.
                                                • Engagement Encouragement (00:28:48)  Caroline encourages listeners to share creative posts in the auto repair marketing community.
                                                • Podcast Appreciation (00:29:04)  Brian expresses gratitude to listeners and highlights the podcast's presence on the aftermarket radio network.
                                                • Sponsor Highlight: App Fueled (00:29:52)  Brian emphasizes App Fueled's comprehensive CRM capabilities beyond just app creation for auto repair shops.
                                                
                                                

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com 

                                                ]]>Ready to plan ahead and make your March marketing a success? Join Brian Walker and Caroline Legrand as they share creative, actionable ideas to help your auto repair shop stand out this spring. With Women’s History Month, spring maintenance season, and pre-trip inspections for spring break on the horizon, this episode is packed with strategies to prepare your shop for a busy March.

                                                Discover how to leverage upcoming opportunities like St. Patrick’s Day, tax refund season, and National Days such as 'Check Your Batteries Day' and 'Chocolate Chip Cookie Week.' Whether you’re gearing up for alignments after pothole season, celebrating your team, or engaging your community, this episode is full of tips to help you plan your marketing with confidence.

                                                Tune in now to get ahead of the game and make March your shop’s most successful month yet!

                                                Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops. 

                                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com   to get started today. Keep your shop top of mind on the mobile device they love.

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                https://shopmarketingpros.com/ep-129-preparing-for-februarys-marketing/ https://www.daysoftheyear.com   

                                                https://www.nationaldaycalendar.com/ 

                                                https://automotivetrainingevents.com/event/vision/ - VISION Hi-Tech Training & Expo 

                                                Show Notes with Timestamps

                                                • Introduction to March Marketing (00:00:10)  Overview of the episode's focus on March marketing strategies for auto repair businesses.
                                                • Importance of Planning (00:01:35)  Discusses the significance of planning marketing strategies in advance for better engagement.
                                                • Women's History Month (00:04:42)  Highlights the importance of celebrating women in auto care during March.
                                                • Spring Maintenance Promotions (00:05:25)  Encourages promoting spring maintenance and pre-trip inspections as warmer weather approaches.
                                                • Tax Refund Marketing (00:06:57)  Suggests leveraging tax refunds for promoting maintenance and larger repairs to customers.
                                                • St. Patrick's Day Marketing Ideas (00:08:07)  Discusses fun marketing ideas around St. Patrick's Day, emphasizing luck and customer appreciation.
                                                • Mardi Gras Promotions (00:08:54)  Encourages shops in Louisiana to incorporate Mardi Gras themes into their marketing.
                                                • Pothole Awareness (00:10:23)  Highlights the impact of winter on roads and the marketing opportunities around pothole-related services.
                                                • Allergy Season Promotions (00:11:16)  Suggests promoting cabin filter replacements and air conditioning services as allergy season approaches.
                                                • International Women's Week (00:12:17)  Encourages highlighting women in the shop and community involvement during this week.
                                                • Chocolate Chip Cookie Week (00:12:52)  Suggests marketing around Chocolate Chip Cookie Week with treats for customers.
                                                • Vision Conference Marketing (00:14:16)  Discussion on marketing strategies for the Vision conference and its importance in the auto repair industry.
                                                • RepairPal Introduction (00:15:19)  Overview of RepairPal's services and how it helps auto repair shops attract new customers.
                                                • Customer Loyalty App (00:16:24)  Introduction to App Fueled, a customer loyalty app designed for auto service shops to boost retention.
                                                • Social Media Sharing Concerns (00:17:12)  Addressing business owners' apprehensions about sharing company activities on social media.
                                                • Changing Perceptions on Business Success (00:18:35)  Encouraging business owners to shift their perspective on sharing successes to build trust with customers.
                                                • Employee Appreciation Month (00:20:19)  Highlighting the importance of employee appreciation and potential marketing strategies around it.
                                                • Fun Facts About Names Day (00:22:01)  Ideas for celebrating Fun Facts About Names Day with staff engagement and social media content.
                                                • Automotive Related Days in March (00:23:26)  Discussion on various automotive-themed days in March and how to incorporate them into marketing.
                                                • National Write Your Story Day (00:24:21)  Encouragement to share the story of the shop through video content on National Write Your Story Day.
                                                • Community Engagement During COVID (00:25:18)  Sharing examples of community engagement through video collaborations during the COVID pandemic.
                                                • World Tattoo Day (00:25:18)  Fun marketing ideas related to World Tattoo Day and showcasing staff personalities.
                                                • Make Up Your Own Holiday Day (00:26:13)  Creative marketing opportunities around the concept of making up your own holiday.
                                                • Quirky Country Music Song Day (00:26:33)  Discussion on fun ways to engage with quirky country music song titles in marketing.
                                                • National Mom and Pop Business Owners Day (00:27:09)  Encouragement to share the history and community role of local mom-and-pop auto repair shops.
                                                • Marketing Strategies Overview (00:28:07)  Discussion on selecting relevant marketing themes and events for March without overwhelming customers.
                                                • Engagement Encouragement (00:28:48)  Caroline encourages listeners to share creative posts in the auto repair marketing community.
                                                • Podcast Appreciation (00:29:04)  Brian expresses gratitude to listeners and highlights the podcast's presence on the aftermarket radio network.
                                                • Sponsor Highlight: App Fueled (00:29:52)  Brian emphasizes App Fueled's comprehensive CRM capabilities beyond just app creation for auto repair shops.
                                                
                                                

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com 

                                                ]]>7eb7e1c0-e6dd-435b-b774-c821a969aff6Wed, 22 Jan 2025 00:15:00 -050030:12falsebonusFuel Efficiency Through Electrification with Nissens [RR 1023]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network
                                                Discover Nissens' innovative electric components for new energy vehicles, designed to enhance fuel efficiency and reduce emissions. Jeff Hansen, President of North America at Nissens, also discusses their recent strategic partnership with Standard Motor Products, which broadens their global reach and expands their product portfolio.
                                                Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Nissens: https://nissens.com/  Show Notes
                                                • Watch Full Video Episode
                                                • Introduction to the AAPEX 2024 (00:00:00)
                                                • Importance of Aftermarket Products (00:01:29)
                                                • Electrification in Automotive Components (00:02:39)
                                                • Improving Emissions with Water Pumps (00:03:07)
                                                • Future of Automotive Aftermarket (00:04:18)
                                                • Collaboration with Standard Motor Products (00:09:31)
                                                • Nissan's Historical Background (00:10:38)
                                                • New Energy Vehicle Technology (00:11:09)
                                                
                                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network
                                                Discover Nissens' innovative electric components for new energy vehicles, designed to enhance fuel efficiency and reduce emissions. Jeff Hansen, President of North America at Nissens, also discusses their recent strategic partnership with Standard Motor Products, which broadens their global reach and expands their product portfolio.
                                                Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Nissens: https://nissens.com/  Show Notes
                                                • Watch Full Video Episode
                                                • Introduction to the AAPEX 2024 (00:00:00)
                                                • Importance of Aftermarket Products (00:01:29)
                                                • Electrification in Automotive Components (00:02:39)
                                                • Improving Emissions with Water Pumps (00:03:07)
                                                • Future of Automotive Aftermarket (00:04:18)
                                                • Collaboration with Standard Motor Products (00:09:31)
                                                • Nissan's Historical Background (00:10:38)
                                                • New Energy Vehicle Technology (00:11:09)
                                                
                                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>8c2cd0b9-c9b8-420f-9917-199f78b80527Tue, 21 Jan 2025 00:00:00 -050012:16falsefull10231023Are You Prepared for the Unexpected Loss of a Loved One? [E198] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                                
                                                

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                
                                                

                                                If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                
                                                

                                                In this episode of "The Weekly Blitz," host Coach Chris Cotton opens up about his deeply personal journey with grief following the passing of his beloved wife Kimberly's mother on New Year's Eve. With heartfelt sincerity, he delves into the complex and often overwhelming stages of grief, sharing insights and reflections from his own experience. Chris emphasizes the crucial importance of being prepared for the inevitable reality of loss, introducing listeners to the "red envelope yellow envelope" concept. This thoughtful approach involves meticulously documenting essential information and end-of-life plans, ensuring that loved ones are not left in the dark during times of emotional turmoil.

                                                
                                                

                                                Chris underscores the necessity of having those often uncomfortable yet vital conversations about end-of-life wishes and preparations. By addressing these topics head-on, individuals can significantly ease the burden on their families and friends, allowing them to focus on healing and remembrance rather than logistical challenges. Throughout the episode, Chris also touches on the emotional and spiritual dimensions of grief, offering guidance and support to those navigating similar paths.

                                                He encourages listeners to prioritize self-care and preparedness, not only in their personal lives but also within their business endeavors. By fostering a mindset of readiness and resilience, individuals can better cope with the unpredictable nature of life and loss. Through his candid storytelling and practical advice, Coach Chris Cotton provides a compassionate and empowering message, reminding us all of the strength found in vulnerability and the peace that comes from being prepared.

                                                
                                                

                                                Introduction to the Episode (00:00:01)

                                                • Coach Chris Cotton introduces the podcast and its focus on auto repair business insights.
                                                
                                                

                                                Happy New Year Message (00:01:13)

                                                • Chris shares a New Year greeting and hints at personal challenges faced recently.
                                                
                                                

                                                Discussion of Loss (00:02:29)

                                                • Chris reflects on the passing of Kimberly's mother and the impact on their family.
                                                
                                                

                                                Red Envelope Yellow Envelope Concept (00:03:46)

                                                • Importance of planning for unexpected events is emphasized through personal experiences.
                                                
                                                

                                                The Emotional Toll of Grief (00:06:50)

                                                • Chris describes the emotional reactions and support needed during grief.
                                                
                                                

                                                Organizing Affairs for Loved Ones (00:08:18)

                                                • Advice on preparing personal and business affairs to ease burdens on family.
                                                
                                                

                                                The Stages of Grief (00:10:27)

                                                • Chris outlines the stages of grief observed in Kimberly's reactions to loss.
                                                
                                                

                                                Denial and Anger Stages (00:11:38)

                                                • Discussion of denial and anger stages in the grieving process.
                                                
                                                

                                                Bargaining Stage of Grief (00:13:08)

                                                • Explains how bargaining manifests in thoughts of regret and "what if" scenarios.
                                                
                                                

                                                Depression and Acceptance Stages (00:15:12)

                                                • Chris describes the transition between depression and acceptance in the grieving process.
                                                
                                                

                                                Call to Action for Planning (00:16:28)

                                                • Encouragement to have plans in place for end-of-life situations to support loved ones.
                                                
                                                

                                                Importance of Life Stories (00:17:47)

                                                • Chris stresses the need to document loved ones' life stories before it's too late.
                                                
                                                

                                                Final Thoughts on Grief and Readiness (00:19:00)

                                                • Reflection on being spiritually and emotionally prepared for life's uncertainties.
                                                
                                                

                                                
                                                

                                                Connect with Chris:

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                                
                                                

                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                                
                                                

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                
                                                

                                                If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                
                                                

                                                In this episode of "The Weekly Blitz," host Coach Chris Cotton opens up about his deeply personal journey with grief following the passing of his beloved wife Kimberly's mother on New Year's Eve. With heartfelt sincerity, he delves into the complex and often overwhelming stages of grief, sharing insights and reflections from his own experience. Chris emphasizes the crucial importance of being prepared for the inevitable reality of loss, introducing listeners to the "red envelope yellow envelope" concept. This thoughtful approach involves meticulously documenting essential information and end-of-life plans, ensuring that loved ones are not left in the dark during times of emotional turmoil.

                                                
                                                

                                                Chris underscores the necessity of having those often uncomfortable yet vital conversations about end-of-life wishes and preparations. By addressing these topics head-on, individuals can significantly ease the burden on their families and friends, allowing them to focus on healing and remembrance rather than logistical challenges. Throughout the episode, Chris also touches on the emotional and spiritual dimensions of grief, offering guidance and support to those navigating similar paths.

                                                He encourages listeners to prioritize self-care and preparedness, not only in their personal lives but also within their business endeavors. By fostering a mindset of readiness and resilience, individuals can better cope with the unpredictable nature of life and loss. Through his candid storytelling and practical advice, Coach Chris Cotton provides a compassionate and empowering message, reminding us all of the strength found in vulnerability and the peace that comes from being prepared.

                                                
                                                

                                                Introduction to the Episode (00:00:01)

                                                • Coach Chris Cotton introduces the podcast and its focus on auto repair business insights.
                                                
                                                

                                                Happy New Year Message (00:01:13)

                                                • Chris shares a New Year greeting and hints at personal challenges faced recently.
                                                
                                                

                                                Discussion of Loss (00:02:29)

                                                • Chris reflects on the passing of Kimberly's mother and the impact on their family.
                                                
                                                

                                                Red Envelope Yellow Envelope Concept (00:03:46)

                                                • Importance of planning for unexpected events is emphasized through personal experiences.
                                                
                                                

                                                The Emotional Toll of Grief (00:06:50)

                                                • Chris describes the emotional reactions and support needed during grief.
                                                
                                                

                                                Organizing Affairs for Loved Ones (00:08:18)

                                                • Advice on preparing personal and business affairs to ease burdens on family.
                                                
                                                

                                                The Stages of Grief (00:10:27)

                                                • Chris outlines the stages of grief observed in Kimberly's reactions to loss.
                                                
                                                

                                                Denial and Anger Stages (00:11:38)

                                                • Discussion of denial and anger stages in the grieving process.
                                                
                                                

                                                Bargaining Stage of Grief (00:13:08)

                                                • Explains how bargaining manifests in thoughts of regret and "what if" scenarios.
                                                
                                                

                                                Depression and Acceptance Stages (00:15:12)

                                                • Chris describes the transition between depression and acceptance in the grieving process.
                                                
                                                

                                                Call to Action for Planning (00:16:28)

                                                • Encouragement to have plans in place for end-of-life situations to support loved ones.
                                                
                                                

                                                Importance of Life Stories (00:17:47)

                                                • Chris stresses the need to document loved ones' life stories before it's too late.
                                                
                                                

                                                Final Thoughts on Grief and Readiness (00:19:00)

                                                • Reflection on being spiritually and emotionally prepared for life's uncertainties.
                                                
                                                

                                                
                                                

                                                Connect with Chris:

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                                
                                                

                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>b0734bf1-c513-410f-b2c9-1c727c4d2b9bMon, 20 Jan 2025 00:15:00 -050016:11falsebonusAsk the Host! Evan asks - Craig Answers [E026] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                In our episode this week - roles are reversed!

                                                Our host Craig O’Neill allows himself to be interviewed by a friend of the show - Evan Wisner.

                                                This is one of those conversations you can turn on - laugh, and learn with.

                                                The reason for this role reversal? Evan had suggested it would be good for our listeners to get a chance to hear more about the journey which led Craig to develop a passion for focusing on communication and dive into what Craig sees as his goals with the podcast.

                                                Evan asked many questions which drew out meaningful discussion on topics including:

                                                • Craig’s Early experiences in the industry
                                                • What it’s like to grow up within the industry and it’s stigmas
                                                • The effect a good ‘ambassador’ can have on others perspective of the industry
                                                • Formative feedback that promoted early interest in communication skills
                                                • Perspective on technology in communication pros/cons
                                                • Craig’s mentors and the most important advice he’s received
                                                • Early obstacles to improving communication and mindset
                                                • Developing the ability to choose not to take offense to things
                                                • Toastmasters then vs now.
                                                • The joy of observing others improve their skills
                                                • A reminder that it’s about progress, not perfection.
                                                
                                                

                                                Loyal listeners will find plenty of inspiration in this episode and emerge feeling great about the talent in our industry, and the value of friendships and relationships developed around mutual purpose. Those who have become familiar with Evan will appreciate the back and forth conversation that flows through many very thoughtful questions.

                                                The Word of the Day:

                                                Heedful

                                                - adj -

                                                Aware of and attentive to.

                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information

                                                • Email Craig O'Neill: speakup@craigoneill.net
                                                • Watch Full Video Episode
                                                
                                                

                                                Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                In our episode this week - roles are reversed!

                                                Our host Craig O’Neill allows himself to be interviewed by a friend of the show - Evan Wisner.

                                                This is one of those conversations you can turn on - laugh, and learn with.

                                                The reason for this role reversal? Evan had suggested it would be good for our listeners to get a chance to hear more about the journey which led Craig to develop a passion for focusing on communication and dive into what Craig sees as his goals with the podcast.

                                                Evan asked many questions which drew out meaningful discussion on topics including:

                                                • Craig’s Early experiences in the industry
                                                • What it’s like to grow up within the industry and it’s stigmas
                                                • The effect a good ‘ambassador’ can have on others perspective of the industry
                                                • Formative feedback that promoted early interest in communication skills
                                                • Perspective on technology in communication pros/cons
                                                • Craig’s mentors and the most important advice he’s received
                                                • Early obstacles to improving communication and mindset
                                                • Developing the ability to choose not to take offense to things
                                                • Toastmasters then vs now.
                                                • The joy of observing others improve their skills
                                                • A reminder that it’s about progress, not perfection.
                                                
                                                

                                                Loyal listeners will find plenty of inspiration in this episode and emerge feeling great about the talent in our industry, and the value of friendships and relationships developed around mutual purpose. Those who have become familiar with Evan will appreciate the back and forth conversation that flows through many very thoughtful questions.

                                                The Word of the Day:

                                                Heedful

                                                - adj -

                                                Aware of and attentive to.

                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information

                                                • Email Craig O'Neill: speakup@craigoneill.net
                                                • Watch Full Video Episode
                                                
                                                

                                                Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>332c6ec5-3714-47bb-bc07-29aba05f3617Mon, 20 Jan 2025 00:15:00 -050058:51falsebonusSelling Your Auto Repair Business [THA 416]Thanks to our Partners, NAPA TRACS, and Today's Class Join Carm Capriotto and a panel of experts—Joe Marconi, Dan Buss, and Nick Sallas—as they delve into the intricacies of selling your automotive repair business. This insightful episode covers everything from preparing your business for sale and understanding valuations to structuring deals and ensuring clean financials. Learn from seasoned shop owners about succession planning, transparent communication with employees, and navigating the emotional and professional challenges of ownership transitions. Whether it's asset vs. stock sales, working with valuation experts, or addressing staff concerns, this discussion equips you with the knowledge to maximize your business's value and ensure a smooth sale. Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE. Dan Buss, Elite Worldwide. Nick Sallas, Sallas Auto Repair, Kansas City Show Notes
                                                • Watch Full Video Episode
                                                • Importance of Transparency (00:02:18)
                                                • Joe Marconi on Readiness (00:03:13)
                                                • Succession Planning (00:05:16)
                                                • Successor Challenges (00:06:40)
                                                • Selling Experience (00:08:11)
                                                • Valuation Discussion (00:09:51)
                                                • Multiple Valuation Explanation (00:10:37)
                                                • Advice on Business Preparation (00:12:18)
                                                • Challenges of Selling a Business (00:13:23)
                                                • Cultural Implications of Cash Transactions (00:14:43)
                                                • Building Generational Wealth (00:16:25)
                                                • Understanding Succession Planning (00:17:03)
                                                • Emergency Plans in Business (00:20:37)
                                                • Importance of Professional Advisors (00:22:34)
                                                • Emotional Impact of Selling a Business (00:28:43)
                                                • Contracts for Key Employees (00:32:05)
                                                • Transparency in Hiring (00:33:07)
                                                • Interview Questions for Potential Hires (00:34:15)
                                                • Structuring Business Sales (00:35:38)
                                                • Maintaining a Business Plan (00:37:12)
                                                • Dealing with Tire Kickers (00:38:04)
                                                • Evaluating Business Offers (00:39:19)
                                                • Importance of Clean Financials (00:40:22)
                                                • Value of Independence in Business (00:41:21)
                                                • Goals for Business Sellability (00:42:32)
                                                • Preparation for Selling (00:43:08)
                                                • Maximizing Business Value (00:43:54)
                                                • Purpose and Succession Planning (00:45:26)
                                                
                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                                • 
                                                • 
                                                • 
                                                • Thanks to our Partners, NAPA TRACS, and Today's Class Join Carm Capriotto and a panel of experts—Joe Marconi, Dan Buss, and Nick Sallas—as they delve into the intricacies of selling your automotive repair business. This insightful episode covers everything from preparing your business for sale and understanding valuations to structuring deals and ensuring clean financials. Learn from seasoned shop owners about succession planning, transparent communication with employees, and navigating the emotional and professional challenges of ownership transitions. Whether it's asset vs. stock sales, working with valuation experts, or addressing staff concerns, this discussion equips you with the knowledge to maximize your business's value and ensure a smooth sale. Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE. Dan Buss, Elite Worldwide. Nick Sallas, Sallas Auto Repair, Kansas City Show Notes
                                                  • Watch Full Video Episode
                                                  • Importance of Transparency (00:02:18)
                                                  • Joe Marconi on Readiness (00:03:13)
                                                  • Succession Planning (00:05:16)
                                                  • Successor Challenges (00:06:40)
                                                  • Selling Experience (00:08:11)
                                                  • Valuation Discussion (00:09:51)
                                                  • Multiple Valuation Explanation (00:10:37)
                                                  • Advice on Business Preparation (00:12:18)
                                                  • Challenges of Selling a Business (00:13:23)
                                                  • Cultural Implications of Cash Transactions (00:14:43)
                                                  • Building Generational Wealth (00:16:25)
                                                  • Understanding Succession Planning (00:17:03)
                                                  • Emergency Plans in Business (00:20:37)
                                                  • Importance of Professional Advisors (00:22:34)
                                                  • Emotional Impact of Selling a Business (00:28:43)
                                                  • Contracts for Key Employees (00:32:05)
                                                  • Transparency in Hiring (00:33:07)
                                                  • Interview Questions for Potential Hires (00:34:15)
                                                  • Structuring Business Sales (00:35:38)
                                                  • Maintaining a Business Plan (00:37:12)
                                                  • Dealing with Tire Kickers (00:38:04)
                                                  • Evaluating Business Offers (00:39:19)
                                                  • Importance of Clean Financials (00:40:22)
                                                  • Value of Independence in Business (00:41:21)
                                                  • Goals for Business Sellability (00:42:32)
                                                  • Preparation for Selling (00:43:08)
                                                  • Maximizing Business Value (00:43:54)
                                                  • Purpose and Succession Planning (00:45:26)
                                                  
                                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                                  • 
                                                  • 
                                                  • 
                                                  • 
                                                  
                                                  ]]>444228f4-16c5-4244-bcea-e7fdaa72d76aFri, 17 Jan 2025 14:00:00 -050046:34falsefull416416Should I Use Profit First? [E153] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                                  Managing your cash flow can feel overwhelming, but the Profit First system offers a fresh approach to organizing your finances. In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the pros, cons, and practical applications of Profit First for auto repair shops. Whether you’re new to the system or looking to refine your cash management strategy, this episode is packed with actionable insights.

                                                  Key Takeaways:

                                                  • What is Profit First? Learn the basic framework of allocating revenue into multiple bank accounts to better manage cash flow.
                                                  • Benefits of Profit First: Understand how it can help you get a clear picture of your cash flow and improve financial decision-making.
                                                  • Challenges to Watch For: Discover why overcomplicating allocations or starting with too many accounts can hinder success.
                                                  • Practical Implementation: Hunt shares a simple three-account system tailored to auto repair --shops for effective cash management.
                                                  • Expert Tips: Adapt the system to your business size and goals, and avoid common pitfalls that lead to failure.
                                                  
                                                  

                                                  Thanks to our partner, NAPA TRACS

                                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                  Thanks to our partner, Promotive

                                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                  Visit us Online: www.paarmelis.com

                                                  Email Hunt: podcast@paarmelis.com

                                                  Download a Copy of My Books Here:

                                                  • Wrenches to Write-Offs
                                                  • Your Perfect Shop 
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                                  ]]>Thanks to our partners, NAPA TRACS and Promotive

                                                  Managing your cash flow can feel overwhelming, but the Profit First system offers a fresh approach to organizing your finances. In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the pros, cons, and practical applications of Profit First for auto repair shops. Whether you’re new to the system or looking to refine your cash management strategy, this episode is packed with actionable insights.

                                                  Key Takeaways:

                                                  • What is Profit First? Learn the basic framework of allocating revenue into multiple bank accounts to better manage cash flow.
                                                  • Benefits of Profit First: Understand how it can help you get a clear picture of your cash flow and improve financial decision-making.
                                                  • Challenges to Watch For: Discover why overcomplicating allocations or starting with too many accounts can hinder success.
                                                  • Practical Implementation: Hunt shares a simple three-account system tailored to auto repair --shops for effective cash management.
                                                  • Expert Tips: Adapt the system to your business size and goals, and avoid common pitfalls that lead to failure.
                                                  
                                                  

                                                  Thanks to our partner, NAPA TRACS

                                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                  Thanks to our partner, Promotive

                                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                  Visit us Online: www.paarmelis.com

                                                  Email Hunt: podcast@paarmelis.com

                                                  Download a Copy of My Books Here:

                                                  • Wrenches to Write-Offs
                                                  • Your Perfect Shop 
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                                  ]]>b9ce949c-5466-4c55-b397-0a20a40ce99eThu, 16 Jan 2025 00:15:00 -050026:10falsebonusEntertaining My Granddaughter: Learning From Her Movies [E169] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                                  Matt Fanslow discusses lessons learned from children's movies. He uses films like The Sandlot, Ratatouille, and Bee Movie to illustrate principles applicable to managing an auto repair shop, such as team building, recognizing employee potential, and appreciating the value of all tasks. The overarching message emphasizes that fostering passion, providing adequate tools, and creating a supportive environment are essential for building a successful and productive team. Fanslow encourages listeners to find valuable insights in everyday sources, including children's movies.

                                                  Thanks to our Partner, NAPA Autotech

                                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                  Contact Information

                                                  • Email Matt: mattfanslowpodcast@gmail.com
                                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                  ]]>Thanks to our Partner, NAPA Autotech

                                                  Matt Fanslow discusses lessons learned from children's movies. He uses films like The Sandlot, Ratatouille, and Bee Movie to illustrate principles applicable to managing an auto repair shop, such as team building, recognizing employee potential, and appreciating the value of all tasks. The overarching message emphasizes that fostering passion, providing adequate tools, and creating a supportive environment are essential for building a successful and productive team. Fanslow encourages listeners to find valuable insights in everyday sources, including children's movies.

                                                  Thanks to our Partner, NAPA Autotech

                                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                  Contact Information

                                                  • Email Matt: mattfanslowpodcast@gmail.com
                                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                  ]]>ce5c1c25-3ab2-49c1-9528-b2dcaa50ff77Wed, 15 Jan 2025 00:15:00 -050021:01falsebonusPodcast Hosts Don't Have It All Figured Out [E135] - The Auto Repair Marketing PodcastPodcasting isn’t about having all the answers—it’s about sharing the journey. In this episode, we tackle the hard truth: Podcast hosts don’t have it all figured out. From the insecurities of giving advice to the challenges of staying authentic, we explore what it really means to put yourself out there as a host.

                                                  You’ll discover how to sift through advice, find what works for you, and embrace the imperfect process of learning and leading. If you’ve ever felt like you don’t have it all together, this episode will remind you—you’re not alone.

                                                  Listen in for an honest discussion about navigating the auto repair industry, embracing authenticity, and growing through the challenges of imperfection!

                                                  Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                                  Network of shops are trusted by millions of customers each month. Learn more at

                                                  RepairPal.com/shops

                                                  Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                                  https://shopmarketingpros.com/ep-118-doing-video-every-day-for-a-month/ - Episode 118 VEDA

                                                  https://agencyanalytics.com/blog/how-profit-first-helped-this-agency-scale - Profit First Was the Key to Our Agency’s Financial Transformation

                                                  https://shopmarketingpros.com/ep-125-its-ok-to-dream-big-stop-playing-small/ - It’s OK to Dream Big (Stop Playing Small)

                                                  Show Notes with Timestamps

                                                  • Introduction to the Episode (00:00:01)  Brian introduces the podcast and sets the theme about podcast hosts not having all the answers.
                                                  • Inspiration from Mike Allen's Post (00:00:10)  Discussion on how Mike Allen's humorous post sparked Brian's reflections on podcasting and advice-giving.
                                                  • Brian's Insecurities as a Host (00:01:15)  Brian shares his personal insecurities regarding his role as a podcast host and influencer.
                                                  • Critique of Influencers (00:02:26)  Brian expresses frustration with influencers who claim to have life figured out, relating it to his experiences.
                                                  • Sharing Personal Experiences (00:03:33)  Emphasis on the importance of sharing personal learning experiences rather than presenting oneself as an expert.
                                                  • Struggles with Advice-Giving (00:04:36)  Brian discusses his ongoing struggles with the advice he shares in his podcasts and posts.
                                                  • Imposter Syndrome (00:05:37)  Brian reflects on feelings of imposter syndrome when sharing advice on managing expenses and business practices.
                                                  • Going Against Popular Opinion (00:06:46)  Brian talks about the challenges of discussing unpopular business opinions and the reactions he receives.
                                                  • Sponsor Promotion: RepairPal (00:08:54)  Brian promotes RepairPal and its benefits for auto repair shops seeking new customers.
                                                  • Sponsor Promotion: App Fueled (00:09:55)  Introduction of App Fueled and its services for building customer loyalty apps for auto repair businesses.
                                                  • Rewarding Success Stories (00:10:59)  Brian shares the rewarding experience of hearing success stories from listeners implementing his advice.
                                                  • Discernment in Advice-Giving (00:12:03)  Brian advises listeners to discern the credibility of advice from various influencers and podcasters.
                                                  • Conclusion and Reflection (00:13:10)  Brian wraps up the discussion, emphasizing the importance of honesty in sharing experiences and insights.
                                                  
                                                  

                                                  How To Get In Touch

                                                  Group - Auto Repair Marketing Mastermind

                                                  Website - shopmarketingpros.com 

                                                  Facebook - facebook.com/shopmarketingpros 

                                                  Get the Book - shopmarketingpros.com/book

                                                  Instagram - @shopmarketingpros 

                                                  Questions/Ideas - podcast@shopmarketingpros.com

                                                  ]]>Podcasting isn’t about having all the answers—it’s about sharing the journey. In this episode, we tackle the hard truth: Podcast hosts don’t have it all figured out. From the insecurities of giving advice to the challenges of staying authentic, we explore what it really means to put yourself out there as a host.

                                                  You’ll discover how to sift through advice, find what works for you, and embrace the imperfect process of learning and leading. If you’ve ever felt like you don’t have it all together, this episode will remind you—you’re not alone.

                                                  Listen in for an honest discussion about navigating the auto repair industry, embracing authenticity, and growing through the challenges of imperfection!

                                                  Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                                  Network of shops are trusted by millions of customers each month. Learn more at

                                                  RepairPal.com/shops

                                                  Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                                  https://shopmarketingpros.com/ep-118-doing-video-every-day-for-a-month/ - Episode 118 VEDA

                                                  https://agencyanalytics.com/blog/how-profit-first-helped-this-agency-scale - Profit First Was the Key to Our Agency’s Financial Transformation

                                                  https://shopmarketingpros.com/ep-125-its-ok-to-dream-big-stop-playing-small/ - It’s OK to Dream Big (Stop Playing Small)

                                                  Show Notes with Timestamps

                                                  • Introduction to the Episode (00:00:01)  Brian introduces the podcast and sets the theme about podcast hosts not having all the answers.
                                                  • Inspiration from Mike Allen's Post (00:00:10)  Discussion on how Mike Allen's humorous post sparked Brian's reflections on podcasting and advice-giving.
                                                  • Brian's Insecurities as a Host (00:01:15)  Brian shares his personal insecurities regarding his role as a podcast host and influencer.
                                                  • Critique of Influencers (00:02:26)  Brian expresses frustration with influencers who claim to have life figured out, relating it to his experiences.
                                                  • Sharing Personal Experiences (00:03:33)  Emphasis on the importance of sharing personal learning experiences rather than presenting oneself as an expert.
                                                  • Struggles with Advice-Giving (00:04:36)  Brian discusses his ongoing struggles with the advice he shares in his podcasts and posts.
                                                  • Imposter Syndrome (00:05:37)  Brian reflects on feelings of imposter syndrome when sharing advice on managing expenses and business practices.
                                                  • Going Against Popular Opinion (00:06:46)  Brian talks about the challenges of discussing unpopular business opinions and the reactions he receives.
                                                  • Sponsor Promotion: RepairPal (00:08:54)  Brian promotes RepairPal and its benefits for auto repair shops seeking new customers.
                                                  • Sponsor Promotion: App Fueled (00:09:55)  Introduction of App Fueled and its services for building customer loyalty apps for auto repair businesses.
                                                  • Rewarding Success Stories (00:10:59)  Brian shares the rewarding experience of hearing success stories from listeners implementing his advice.
                                                  • Discernment in Advice-Giving (00:12:03)  Brian advises listeners to discern the credibility of advice from various influencers and podcasters.
                                                  • Conclusion and Reflection (00:13:10)  Brian wraps up the discussion, emphasizing the importance of honesty in sharing experiences and insights.
                                                  
                                                  

                                                  How To Get In Touch

                                                  Group - Auto Repair Marketing Mastermind

                                                  Website - shopmarketingpros.com 

                                                  Facebook - facebook.com/shopmarketingpros 

                                                  Get the Book - shopmarketingpros.com/book

                                                  Instagram - @shopmarketingpros 

                                                  Questions/Ideas - podcast@shopmarketingpros.com

                                                  ]]>38ac0e2a-51cc-4659-bd5f-9c6aa1b97357Wed, 15 Jan 2025 00:15:00 -050014:35falsebonusManaging An Independent Shop: A Dealership Veteran’s Perspective [RR 1022]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Tune in to hear James Marsh's journey as he navigates the transition from a family-owned dealership to managing an independent automotive shop. James shares the significant differences between dealership and independent shop environments. He discusses marketing strategies, the importance of customer service, and the challenges and opportunities independent shops face. James Marsh, Empower Automotive, Traverse City, Michigan Show Notes
                                                  • Watch Full Video Episode
                                                  • Empower Automotive Name Change (00:01:40)
                                                  • Transition from Dealership to Independent Shop (00:02:52)
                                                  • Employee Retention and Culture Shift (00:03:28)
                                                  • Perception of Independent Shops (00:05:40)
                                                  • Marketing Challenges (00:08:30)
                                                  • Wage Comparisons (00:10:01)
                                                  • Warranty Work Impact (00:11:55)
                                                  • Management Culture Differences (00:12:53)
                                                  • Key Performance Indicators (00:14:15)
                                                  • Customer Service Focus (00:14:49)
                                                  • Comfort with Aftermarket Parts (00:21:19)
                                                  • Quality Suppliers Discussion (00:22:00)
                                                  • Transition to Independent Service Center (00:22:33)
                                                  • Marketing Strategies for 2025 (00:23:40)
                                                  • Population and Market Insights of Traverse City (00:26:56)
                                                  • Impact of Remote Work on Local Economy (00:28:35)
                                                  • Networking for Hiring (00:30:12)
                                                  
                                                  Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Tune in to hear James Marsh's journey as he navigates the transition from a family-owned dealership to managing an independent automotive shop. James shares the significant differences between dealership and independent shop environments. He discusses marketing strategies, the importance of customer service, and the challenges and opportunities independent shops face. James Marsh, Empower Automotive, Traverse City, Michigan Show Notes
                                                  • Watch Full Video Episode
                                                  • Empower Automotive Name Change (00:01:40)
                                                  • Transition from Dealership to Independent Shop (00:02:52)
                                                  • Employee Retention and Culture Shift (00:03:28)
                                                  • Perception of Independent Shops (00:05:40)
                                                  • Marketing Challenges (00:08:30)
                                                  • Wage Comparisons (00:10:01)
                                                  • Warranty Work Impact (00:11:55)
                                                  • Management Culture Differences (00:12:53)
                                                  • Key Performance Indicators (00:14:15)
                                                  • Customer Service Focus (00:14:49)
                                                  • Comfort with Aftermarket Parts (00:21:19)
                                                  • Quality Suppliers Discussion (00:22:00)
                                                  • Transition to Independent Service Center (00:22:33)
                                                  • Marketing Strategies for 2025 (00:23:40)
                                                  • Population and Market Insights of Traverse City (00:26:56)
                                                  • Impact of Remote Work on Local Economy (00:28:35)
                                                  • Networking for Hiring (00:30:12)
                                                  
                                                  Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>3d007804-94c4-49e4-9907-38b086ad4742Tue, 14 Jan 2025 00:00:00 -050031:37falsefull10221022K.I.S.S. - Keep It Simple [E025] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  In today’s episode, Craig dives into an acronym that’s deceptively simple yet surprisingly difficult to master—KISS: “Keep It Simple, Stupid!” We explore the challenges of simplifying communication, especially in specialized industries like auto repair, where jargon can create barriers rather than build trust.  

                                                  Join us as we examine why breaking complex ideas into plain language is a critical skill for professionals, advisors, and leaders. 

                                                  Plus, don’t miss our Word of the Day: Esoteric! We’ll unpack its meaning and reflect on why keeping your message inclusive and relatable matters.

                                                  Watch Full Video Episode

                                                  Key Takeaways:

                                                  • KISS in Communication: Simplifying your message ensures understanding, builds trust, and fosters influence.
                                                  • The Pitfall of Jargon: Industry-specific language often excludes clients and hinders communication.
                                                  • Practical Examples: We discuss areas in the shop we can focus on simplification.
                                                  
                                                  

                                                  Quote of the Episode:

                                                  "If you can't explain it simply, you don't understand it well enough." – Albert Einstein

                                                  Segment Breakdown:

                                                  1. Introduction: Why the auto repair industry is full of acronyms and why KISS stands out.
                                                  2. Word of the Day: Esoteric—what it means and how it relates to communication.
                                                  3. Challenges in Communication: Overcomplicating explanations in professional settings. Breaking down technical terms for clients.
                                                  4. Personal Reflections: Early lessons in the KISS principle from mentors and experiences, including Toastmasters.
                                                  5. Practical Tip: Strategies for simplifying communication in daily interactions.
                                                  
                                                  

                                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                  Contact Information

                                                  • Email Craig O'Neill: speakup@craigoneill.net
                                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  In today’s episode, Craig dives into an acronym that’s deceptively simple yet surprisingly difficult to master—KISS: “Keep It Simple, Stupid!” We explore the challenges of simplifying communication, especially in specialized industries like auto repair, where jargon can create barriers rather than build trust.  

                                                  Join us as we examine why breaking complex ideas into plain language is a critical skill for professionals, advisors, and leaders. 

                                                  Plus, don’t miss our Word of the Day: Esoteric! We’ll unpack its meaning and reflect on why keeping your message inclusive and relatable matters.

                                                  Watch Full Video Episode

                                                  Key Takeaways:

                                                  • KISS in Communication: Simplifying your message ensures understanding, builds trust, and fosters influence.
                                                  • The Pitfall of Jargon: Industry-specific language often excludes clients and hinders communication.
                                                  • Practical Examples: We discuss areas in the shop we can focus on simplification.
                                                  
                                                  

                                                  Quote of the Episode:

                                                  "If you can't explain it simply, you don't understand it well enough." – Albert Einstein

                                                  Segment Breakdown:

                                                  1. Introduction: Why the auto repair industry is full of acronyms and why KISS stands out.
                                                  2. Word of the Day: Esoteric—what it means and how it relates to communication.
                                                  3. Challenges in Communication: Overcomplicating explanations in professional settings. Breaking down technical terms for clients.
                                                  4. Personal Reflections: Early lessons in the KISS principle from mentors and experiences, including Toastmasters.
                                                  5. Practical Tip: Strategies for simplifying communication in daily interactions.
                                                  
                                                  

                                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                  Contact Information

                                                  • Email Craig O'Neill: speakup@craigoneill.net
                                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  ]]>14138088-5fa7-4b92-8624-8c3cc2a2141dMon, 13 Jan 2025 00:15:00 -050024:50falsebonusMarketing VS Branding: Explained [THA 415]Thanks to our Partners, NAPA TRACS, and Today's Class Shop owner Andy Bizub, CEO of Midwest Performance Cars, shares how collaborating with designer Pam Esposito transformed his company’s branding and communication strategies. Pam, with over 25 years of experience, explains the difference between branding and marketing, emphasizing emotional connections and authenticity. The episode highlights the importance of consistent, meaningful branding and the long-term benefits of investing in a strong brand identity. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Pam Esposito, Esposito Design, pamespositodesign@gmail.com Show Notes
                                                  • Watch Full Video Episode
                                                  • MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/
                                                  • Understanding Branding vs. Marketing (00:03:02)
                                                  • The Role of a Brand Steward (00:04:47)
                                                  • The Impact of Strong Branding (00:05:04)
                                                  • The Art of Communication in Branding (00:06:58)
                                                  • User Experience in Branding (00:09:33)
                                                  • Building Trust Through Reporting (00:10:58)
                                                  • Creative Presentation of Company Achievements (00:11:26)
                                                  • Authenticity in Branding (00:13:09)
                                                  • Using Stock Imagery Effectively (00:14:09)
                                                  • The Importance of Direct Mail (00:20:22)
                                                  • The Importance of Long-Term Advertising (21:32)
                                                  • Branding for All Makes and Models (21:44)
                                                  • Innovative Advertising Strategies (22:59)
                                                  • Avoiding Discount-Driven Marketing (24:10)
                                                  • Educating Customers on Service Quality (25:21)
                                                  • Creative Risks in Advertising (27:15)
                                                  • Highlighting Female Talent in Branding (29:13)
                                                  • The Power of Strong Visuals (30:08)
                                                  • Teaching Design Principles (30:31)
                                                  • Real-World Applications in Design Education (32:33)
                                                  • The Value of Good Design (35:03)
                                                  • Investing in Quality Branding (36:15)
                                                  
                                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                                  • 
                                                  • 
                                                  • 
                                                  • 
                                                  
                                                  ]]>Thanks to our Partners, NAPA TRACS, and Today's Class Shop owner Andy Bizub, CEO of Midwest Performance Cars, shares how collaborating with designer Pam Esposito transformed his company’s branding and communication strategies. Pam, with over 25 years of experience, explains the difference between branding and marketing, emphasizing emotional connections and authenticity. The episode highlights the importance of consistent, meaningful branding and the long-term benefits of investing in a strong brand identity. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Pam Esposito, Esposito Design, pamespositodesign@gmail.com Show Notes
                                                  • Watch Full Video Episode
                                                  • MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/
                                                  • Understanding Branding vs. Marketing (00:03:02)
                                                  • The Role of a Brand Steward (00:04:47)
                                                  • The Impact of Strong Branding (00:05:04)
                                                  • The Art of Communication in Branding (00:06:58)
                                                  • User Experience in Branding (00:09:33)
                                                  • Building Trust Through Reporting (00:10:58)
                                                  • Creative Presentation of Company Achievements (00:11:26)
                                                  • Authenticity in Branding (00:13:09)
                                                  • Using Stock Imagery Effectively (00:14:09)
                                                  • The Importance of Direct Mail (00:20:22)
                                                  • The Importance of Long-Term Advertising (21:32)
                                                  • Branding for All Makes and Models (21:44)
                                                  • Innovative Advertising Strategies (22:59)
                                                  • Avoiding Discount-Driven Marketing (24:10)
                                                  • Educating Customers on Service Quality (25:21)
                                                  • Creative Risks in Advertising (27:15)
                                                  • Highlighting Female Talent in Branding (29:13)
                                                  • The Power of Strong Visuals (30:08)
                                                  • Teaching Design Principles (30:31)
                                                  • Real-World Applications in Design Education (32:33)
                                                  • The Value of Good Design (35:03)
                                                  • Investing in Quality Branding (36:15)
                                                  
                                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                                  • 
                                                  • 
                                                  • 
                                                  • 
                                                  
                                                  ]]>21ddb759-2ff9-4b5c-acf6-2daffa84bf76Fri, 10 Jan 2025 14:00:00 -050038:13falsefull415415Setting Goals for Success in 2025 [E152] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                                  Setting the right goals for your auto repair shop can make or break your business's success. In this episode of Business by the Numbers, Hunt breaks down the critical differences between sales goals and profit goals, and why efficiency is key. Learn actionable strategies to align your team's targets with your financial objectives for a successful 2025.

                                                  • Why setting profit goals is more important than focusing on sales goals.
                                                  • How to calculate labor and sales targets that align with your desired profit.
                                                  • Strategies for increasing efficiency without overwhelming your team.
                                                  • The importance of understanding your breakpoints in labor, facilities, and service advisors.
                                                  • Actionable steps to create a growth plan tailored to your shop's specific needs.
                                                  
                                                  

                                                  Thanks to our partner, NAPA TRACS

                                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                  Thanks to our partner, Promotive

                                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                  Visit us Online: www.paarmelis.com

                                                  Email Hunt: podcast@paarmelis.com

                                                  Download a Copy of My Books Here:

                                                  • Wrenches to Write-Offs
                                                  • Your Perfect Shop 
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                                  ]]>Thanks to our partners, NAPA TRACS and Promotive

                                                  Setting the right goals for your auto repair shop can make or break your business's success. In this episode of Business by the Numbers, Hunt breaks down the critical differences between sales goals and profit goals, and why efficiency is key. Learn actionable strategies to align your team's targets with your financial objectives for a successful 2025.

                                                  • Why setting profit goals is more important than focusing on sales goals.
                                                  • How to calculate labor and sales targets that align with your desired profit.
                                                  • Strategies for increasing efficiency without overwhelming your team.
                                                  • The importance of understanding your breakpoints in labor, facilities, and service advisors.
                                                  • Actionable steps to create a growth plan tailored to your shop's specific needs.
                                                  
                                                  

                                                  Thanks to our partner, NAPA TRACS

                                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                  Thanks to our partner, Promotive

                                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                  Visit us Online: www.paarmelis.com

                                                  Email Hunt: podcast@paarmelis.com

                                                  Download a Copy of My Books Here:

                                                  • Wrenches to Write-Offs
                                                  • Your Perfect Shop 
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                                  ]]>c0dcea48-0b0b-4dbd-9f1a-d434e0969f05Thu, 09 Jan 2025 00:15:00 -050036:17falsebonusNegative Gatekeeping [E168] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                                  Matt Fanslow shares a story about a mother illustrating the concept of "negative gatekeeping." He connects this to the automotive industry, where subtle criticism of competitors can erode trust and damage customer relationships.

                                                  Thanks to our Partner, NAPA Autotech

                                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                  Contact Information

                                                  • Email Matt: mattfanslowpodcast@gmail.com
                                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                  ]]>Thanks to our Partner, NAPA Autotech

                                                  Matt Fanslow shares a story about a mother illustrating the concept of "negative gatekeeping." He connects this to the automotive industry, where subtle criticism of competitors can erode trust and damage customer relationships.

                                                  Thanks to our Partner, NAPA Autotech

                                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                  Contact Information

                                                  • Email Matt: mattfanslowpodcast@gmail.com
                                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                  ]]>570c7e41-56c4-40c1-9e99-e124c4a535f0Wed, 08 Jan 2025 00:15:00 -050018:17falsebonusThe Art Of Slowing Down [E134] - The Auto Repair Marketing PodcastAs a business owner, the fast pace of entrepreneurship can feel overwhelming, but when do you give yourself permission to slow down? In this episode, we delve into The Art of Slowing Down—what it means, why it’s important, and how to make it a reality in your daily life.

                                                  From intentional daily practices to creating systems that allow you to step away, this episode shares actionable insights and personal experiences to inspire you to find balance. Whether you’re planning for the future or simply trying to catch your breath, this conversation will encourage you to rethink how you manage your time and energy.

                                                  Hit play now to learn how slowing down could help you build a healthier, more sustainable approach to business and life!

                                                  Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops.

                                                  Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                                  Show Notes with Timestamps

                                                  • Introduction to the Episode (00:00:01)  The host introduces the podcast and the topic of slowing down in auto repair business ownership.
                                                  • Discussion of New Features (00:00:46)  The speakers mention the potential of live streaming their podcast on Facebook.
                                                  • The Importance of Slowing Down (00:01:59)  The co-host emphasizes that slowing down doesn't mean being lazy or complacent.
                                                  • Target Audience Clarification (00:02:16)  The host clarifies that the episode is not for new business owners who are still growing.
                                                  • Personal Experiences with Surgery (00:05:30)  Kim shares her experience of recovery after back surgery and the need for slowing down.
                                                  • Planning for Recovery (00:06:56)  Kim discusses the importance of planning and preparing for recovery from her surgery.
                                                  • Building Trust in the Team (00:09:59)  Kim reflects on how stepping back built confidence in her team and their abilities.
                                                  • Easing Back into Work (00:12:33)  Kim talks about her gradual return to work and the importance of giving herself grace.
                                                  • Avoiding Extreme Situations (00:13:25)  The host encourages listeners not to wait for extreme situations like surgery to slow down.
                                                  • The Importance of Slowing Down (00:14:32)  Kim discusses the brutal nature of automotive conference seasons and the need for downtime.
                                                  • Personal Time and Routine (00:15:25)  Kim shares her Friday routine, emphasizing quiet time, workouts, and relaxation.
                                                  • Work-Life Balance for Entrepreneurs (00:16:14)  Kim reflects on the stress of entrepreneurship and the importance of not working excessively every day.
                                                  • Freedom of Time and Finances (00:18:22)  Kim highlights the reasons for becoming a business owner, focusing on achieving freedom of time.
                                                  • Daily Slow Time (00:18:38)  Brian talks about integrating intentional slow time into daily routines, even during work trips.
                                                  • One Minute Pause Technique (00:19:28)  Brian introduces a one-minute pause app for quick moments of mindfulness during busy days.
                                                  • Creating Healthy Leadership (00:20:30)  Brian emphasizes the need for leaders to be emotionally and physically healthy for their teams.
                                                  • Encouragement to Slow Down (00:21:25)  Kim encourages listeners to consider slowing down and reflects on building a supportive team.
                                                  • Conclusion and Thanks (00:22:29)  Kim and Brian thank their sponsors and invite listeners to tune in next week.
                                                  
                                                  

                                                  How To Get In Touch

                                                  Group - Auto Repair Marketing Mastermind

                                                  Website - shopmarketingpros.com 

                                                  Facebook - facebook.com/shopmarketingpros 

                                                  Get the Book - shopmarketingpros.com/book

                                                  Instagram - @shopmarketingpros 

                                                  Questions/Ideas - podcast@shopmarketingpros.com 

                                                  ]]>As a business owner, the fast pace of entrepreneurship can feel overwhelming, but when do you give yourself permission to slow down? In this episode, we delve into The Art of Slowing Down—what it means, why it’s important, and how to make it a reality in your daily life.

                                                  From intentional daily practices to creating systems that allow you to step away, this episode shares actionable insights and personal experiences to inspire you to find balance. Whether you’re planning for the future or simply trying to catch your breath, this conversation will encourage you to rethink how you manage your time and energy.

                                                  Hit play now to learn how slowing down could help you build a healthier, more sustainable approach to business and life!

                                                  Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops.

                                                  Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                                  Show Notes with Timestamps

                                                  • Introduction to the Episode (00:00:01)  The host introduces the podcast and the topic of slowing down in auto repair business ownership.
                                                  • Discussion of New Features (00:00:46)  The speakers mention the potential of live streaming their podcast on Facebook.
                                                  • The Importance of Slowing Down (00:01:59)  The co-host emphasizes that slowing down doesn't mean being lazy or complacent.
                                                  • Target Audience Clarification (00:02:16)  The host clarifies that the episode is not for new business owners who are still growing.
                                                  • Personal Experiences with Surgery (00:05:30)  Kim shares her experience of recovery after back surgery and the need for slowing down.
                                                  • Planning for Recovery (00:06:56)  Kim discusses the importance of planning and preparing for recovery from her surgery.
                                                  • Building Trust in the Team (00:09:59)  Kim reflects on how stepping back built confidence in her team and their abilities.
                                                  • Easing Back into Work (00:12:33)  Kim talks about her gradual return to work and the importance of giving herself grace.
                                                  • Avoiding Extreme Situations (00:13:25)  The host encourages listeners not to wait for extreme situations like surgery to slow down.
                                                  • The Importance of Slowing Down (00:14:32)  Kim discusses the brutal nature of automotive conference seasons and the need for downtime.
                                                  • Personal Time and Routine (00:15:25)  Kim shares her Friday routine, emphasizing quiet time, workouts, and relaxation.
                                                  • Work-Life Balance for Entrepreneurs (00:16:14)  Kim reflects on the stress of entrepreneurship and the importance of not working excessively every day.
                                                  • Freedom of Time and Finances (00:18:22)  Kim highlights the reasons for becoming a business owner, focusing on achieving freedom of time.
                                                  • Daily Slow Time (00:18:38)  Brian talks about integrating intentional slow time into daily routines, even during work trips.
                                                  • One Minute Pause Technique (00:19:28)  Brian introduces a one-minute pause app for quick moments of mindfulness during busy days.
                                                  • Creating Healthy Leadership (00:20:30)  Brian emphasizes the need for leaders to be emotionally and physically healthy for their teams.
                                                  • Encouragement to Slow Down (00:21:25)  Kim encourages listeners to consider slowing down and reflects on building a supportive team.
                                                  • Conclusion and Thanks (00:22:29)  Kim and Brian thank their sponsors and invite listeners to tune in next week.
                                                  
                                                  

                                                  How To Get In Touch

                                                  Group - Auto Repair Marketing Mastermind

                                                  Website - shopmarketingpros.com 

                                                  Facebook - facebook.com/shopmarketingpros 

                                                  Get the Book - shopmarketingpros.com/book

                                                  Instagram - @shopmarketingpros 

                                                  Questions/Ideas - podcast@shopmarketingpros.com 

                                                  ]]>c265e5b7-dbcf-45c3-bae6-d008b98f45b1Wed, 08 Jan 2025 00:15:00 -050023:03falsebonusInside Joe’s Garage AAPEX 2024: Bosch Booth [RR 1021]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Take a tour of Joe's Garage at AAPEX 2024! Explore cutting-edge automotive training and get the latest updates from Bosch, including the critical role of ADAS calibration, educating customers on recalibration, and the advancements in camera technology for vehicle safety systems. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes
                                                  • Watch Full Video Episode
                                                  • Training on the Show Floor (00:00:06)
                                                  • Importance of Calibration (00:01:50)
                                                  • Interview with Carl Schneider (00:02:34)
                                                  • Live Demonstrations of Calibration (00:03:17)
                                                  • Advancements in Calibration Technology (00:04:29)
                                                  • Liability in Calibration (00:06:04)
                                                  • Terminology in Calibration (00:07:01)
                                                  • Industry Awareness of ADAS (00:08:09)
                                                  • Importance of Reading Manuals (00:09:50)
                                                  • Customer Education on Calibration (00:13:34)
                                                  • Simplifying ADAS Calibration (00:15:32)
                                                  • Advancements in Equipment (00:16:08)
                                                  • Importance of ADAS Calibration (00:16:45)
                                                  • Finding ADAS Solutions (00:17:07)
                                                  • Space Requirements for ADAS (00:17:17)
                                                  • Equipment Adaptability (00:17:35)
                                                  • Lighting Considerations (00:18:04)
                                                  
                                                  Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Take a tour of Joe's Garage at AAPEX 2024! Explore cutting-edge automotive training and get the latest updates from Bosch, including the critical role of ADAS calibration, educating customers on recalibration, and the advancements in camera technology for vehicle safety systems. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes
                                                  • Watch Full Video Episode
                                                  • Training on the Show Floor (00:00:06)
                                                  • Importance of Calibration (00:01:50)
                                                  • Interview with Carl Schneider (00:02:34)
                                                  • Live Demonstrations of Calibration (00:03:17)
                                                  • Advancements in Calibration Technology (00:04:29)
                                                  • Liability in Calibration (00:06:04)
                                                  • Terminology in Calibration (00:07:01)
                                                  • Industry Awareness of ADAS (00:08:09)
                                                  • Importance of Reading Manuals (00:09:50)
                                                  • Customer Education on Calibration (00:13:34)
                                                  • Simplifying ADAS Calibration (00:15:32)
                                                  • Advancements in Equipment (00:16:08)
                                                  • Importance of ADAS Calibration (00:16:45)
                                                  • Finding ADAS Solutions (00:17:07)
                                                  • Space Requirements for ADAS (00:17:17)
                                                  • Equipment Adaptability (00:17:35)
                                                  • Lighting Considerations (00:18:04)
                                                  
                                                  Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>aa4a81bb-4233-4622-86c9-d4f77c965d10Tue, 07 Jan 2025 00:15:00 -050019:23falsefull10211021Unmatched Intentionality - The Lost Art of Letter Writing [E024] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  The idea of this podcast is to stretch our comfort zones and grow.

                                                  Growth isn’t automatic or instant - it’s a journey.

                                                  In this episode Craig takes you on a thought process that came about from an article that was shared - with him that highlighted to real security breach to texting infrastructure in the US thanks to state sponsored hackers.  The article lead to conversations with and eventually a subtle joke that that perhaps we should revisit the art of letter writing!  But perhaps that shouldn’t be a joke and we really should pivot to a more intentional form of communication as we grapple with emerging trends in 2025 tipping us further away from security, authenticity, and intentionality. 

                                                  Listeners will find this to be a timely message.

                                                  In this episode Craig also introduces a word of the day.

                                                  Today’s word:  Anachronistic.

                                                  Other Links:

                                                  The Forbes Article on security concerns is here:  https://www.forbes.com/sites/zakdoffman/2024/12/06/fbi-warns-iphone-and-android-users-stop-sending-texts/

                                                  The history book mentioned by Craig, Founding Brothers, by Joseph J. Ellis is here:  https://a.co/d/2bdmkVZ

                                                  This episode highlights the benefits of the written word and encourages listeners to retain information better by writing things down and convey things sincerely by doing the same.

                                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                  Contact Information

                                                  • Email Craig O'Neill: speakup@craigoneill.net
                                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                                  ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  The idea of this podcast is to stretch our comfort zones and grow.

                                                  Growth isn’t automatic or instant - it’s a journey.

                                                  In this episode Craig takes you on a thought process that came about from an article that was shared - with him that highlighted to real security breach to texting infrastructure in the US thanks to state sponsored hackers.  The article lead to conversations with and eventually a subtle joke that that perhaps we should revisit the art of letter writing!  But perhaps that shouldn’t be a joke and we really should pivot to a more intentional form of communication as we grapple with emerging trends in 2025 tipping us further away from security, authenticity, and intentionality. 

                                                  Listeners will find this to be a timely message.

                                                  In this episode Craig also introduces a word of the day.

                                                  Today’s word:  Anachronistic.

                                                  Other Links:

                                                  The Forbes Article on security concerns is here:  https://www.forbes.com/sites/zakdoffman/2024/12/06/fbi-warns-iphone-and-android-users-stop-sending-texts/

                                                  The history book mentioned by Craig, Founding Brothers, by Joseph J. Ellis is here:  https://a.co/d/2bdmkVZ

                                                  This episode highlights the benefits of the written word and encourages listeners to retain information better by writing things down and convey things sincerely by doing the same.

                                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                  Contact Information

                                                  • Email Craig O'Neill: speakup@craigoneill.net
                                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                                  ]]>73644ebb-2c39-4f6f-96d4-eab04d280304Mon, 06 Jan 2025 00:15:00 -050021:41falsebonusLicense to Skill: Automotive Training and Networking at Vision 2025 [THA 414]Thanks to our Partners, NAPA TRACS, and Today's Class Join an in-depth discussion on Vision Hi-Tech Automotive Training & Expo 2025 with guests Sheri Hamilton, Executive Director of the Midwest Auto Care Alliance and Conference Manager, and Matt Fanslow, trainer and host of 'Diagnosing the Aftermarket A to Z Podcast.' Discover the lineup of keynote speakers, the importance of continuous education, and how to maximize your experience at one of the industry's premier events. Don’t miss the scoop on scholarships and awards and why Vision is a must-attend event! Sheri Hamilton, Executive Director of MWACA – Midwest Auto Care Alliance Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes
                                                  • Watch Full Video Episode
                                                  • Vision Hi-Tech Automotive Training & Exp: https://visionkc.com/
                                                  • History of the Vision Conference (00:02:21)
                                                  • Continuing Education vs. Training (00:03:47)
                                                  • Vision Conference Theme (00:04:37)
                                                  • Conference Details (00:06:00)
                                                  • Planning for Future Conferences (00:06:54)
                                                  • Attendance Trends (00:08:10)
                                                  • Value Beyond Training (00:10:17)
                                                  • Class Selection Process (00:11:21)
                                                  • Tech Talk Segment (00:12:03)
                                                  • Scholarships and Awards Overview (00:16:27)
                                                  • Scholarship Application Process (00:17:22)
                                                  • Awards Application Deadline (00:17:37)
                                                  • Attendee Insights on Vision (00:20:53)
                                                  • Networking at Vision (00:21:53)
                                                  • The Hotel Lobby Experience (00:23:03)
                                                  • Distraction-Free Learning Environment (00:24:51)
                                                  • Keynote Speaker Announcements (00:25:01)
                                                  • Hi-Tech Tool Expo (00:27:21)
                                                  • Importance of Vendor Interaction (00:30:40)
                                                  • Expo Floor as a Learning Opportunity (00:33:02)
                                                  
                                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>Thanks to our Partners, NAPA TRACS, and Today's Class Join an in-depth discussion on Vision Hi-Tech Automotive Training & Expo 2025 with guests Sheri Hamilton, Executive Director of the Midwest Auto Care Alliance and Conference Manager, and Matt Fanslow, trainer and host of 'Diagnosing the Aftermarket A to Z Podcast.' Discover the lineup of keynote speakers, the importance of continuous education, and how to maximize your experience at one of the industry's premier events. Don’t miss the scoop on scholarships and awards and why Vision is a must-attend event! Sheri Hamilton, Executive Director of MWACA – Midwest Auto Care Alliance Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes
                                                  • Watch Full Video Episode
                                                  • Vision Hi-Tech Automotive Training & Exp: https://visionkc.com/
                                                  • History of the Vision Conference (00:02:21)
                                                  • Continuing Education vs. Training (00:03:47)
                                                  • Vision Conference Theme (00:04:37)
                                                  • Conference Details (00:06:00)
                                                  • Planning for Future Conferences (00:06:54)
                                                  • Attendance Trends (00:08:10)
                                                  • Value Beyond Training (00:10:17)
                                                  • Class Selection Process (00:11:21)
                                                  • Tech Talk Segment (00:12:03)
                                                  • Scholarships and Awards Overview (00:16:27)
                                                  • Scholarship Application Process (00:17:22)
                                                  • Awards Application Deadline (00:17:37)
                                                  • Attendee Insights on Vision (00:20:53)
                                                  • Networking at Vision (00:21:53)
                                                  • The Hotel Lobby Experience (00:23:03)
                                                  • Distraction-Free Learning Environment (00:24:51)
                                                  • Keynote Speaker Announcements (00:25:01)
                                                  • Hi-Tech Tool Expo (00:27:21)
                                                  • Importance of Vendor Interaction (00:30:40)
                                                  • Expo Floor as a Learning Opportunity (00:33:02)
                                                  
                                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>419fb0ef-d263-4095-b4b9-df7509c6e6d8Fri, 03 Jan 2025 14:00:00 -050038:08falsefull414414Help! I Need Cash! [E151] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                                  Running low on cash? Before panic sets in, it’s time to get strategic. In this episode of Business by the Numbers, Hunt explores practical steps to manage cash flow challenges, cut expenses wisely, and secure financing without sinking your business. Learn what options are available and how to make informed decisions to keep your shop running smoothly.

                                                  • Understand the root causes of cash flow issues to avoid repeating mistakes.
                                                  • Learn why preserving cash strategically is more effective than slashing every expense.
                                                  • Discover how to leverage credit lines, loans, and alternative financing options safely.
                                                  • Avoid common pitfalls, like cutting critical expenses, that can worsen financial struggles.
                                                  • Develop a plan to stabilize and grow your cash reserves for long-term success.
                                                  
                                                  

                                                  Thanks to our partner, NAPA TRACS

                                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                  Thanks to our partner, Promotive

                                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                  Visit us Online: www.paarmelis.com

                                                  Email Hunt: podcast@paarmelis.com

                                                  Download a Copy of My Books Here:

                                                  • Wrenches to Write-Offs
                                                  • Your Perfect Shop 
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                                  ]]>Thanks to our partners, NAPA TRACS and Promotive

                                                  Running low on cash? Before panic sets in, it’s time to get strategic. In this episode of Business by the Numbers, Hunt explores practical steps to manage cash flow challenges, cut expenses wisely, and secure financing without sinking your business. Learn what options are available and how to make informed decisions to keep your shop running smoothly.

                                                  • Understand the root causes of cash flow issues to avoid repeating mistakes.
                                                  • Learn why preserving cash strategically is more effective than slashing every expense.
                                                  • Discover how to leverage credit lines, loans, and alternative financing options safely.
                                                  • Avoid common pitfalls, like cutting critical expenses, that can worsen financial struggles.
                                                  • Develop a plan to stabilize and grow your cash reserves for long-term success.
                                                  
                                                  

                                                  Thanks to our partner, NAPA TRACS

                                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                  Thanks to our partner, Promotive

                                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                  Visit us Online: www.paarmelis.com

                                                  Email Hunt: podcast@paarmelis.com

                                                  Download a Copy of My Books Here:

                                                  • Wrenches to Write-Offs
                                                  • Your Perfect Shop 
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                                  ]]>d96fbb98-2cbc-40b0-8c32-33258f96ec6bThu, 02 Jan 2025 00:15:00 -050026:25falsebonusAuto Repair Tech Talk with Brin Kline [E167] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                                  Join us for a dynamic and unfiltered 'Ask Us Anything' Live Stream featuring Matt Fanslow and Brin Kline. This is your chance to get expert advice and insights from those who know the industry inside and out.

                                                  Why This Matters:

                                                  • Continuing education and asking questions are critical to staying competitive in the ever-evolving automotive industry.
                                                  • Networking with peers and learning from experts can open doors to new ideas, solutions, and opportunities for growth.
                                                  
                                                  

                                                  Watch Full Video Episode

                                                  Thanks to our Partner, NAPA Autotech

                                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                  Contact Information

                                                  • Email Matt: mattfanslowpodcast@gmail.com
                                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                  ]]>Thanks to our Partner, NAPA Autotech

                                                  Join us for a dynamic and unfiltered 'Ask Us Anything' Live Stream featuring Matt Fanslow and Brin Kline. This is your chance to get expert advice and insights from those who know the industry inside and out.

                                                  Why This Matters:

                                                  • Continuing education and asking questions are critical to staying competitive in the ever-evolving automotive industry.
                                                  • Networking with peers and learning from experts can open doors to new ideas, solutions, and opportunities for growth.
                                                  
                                                  

                                                  Watch Full Video Episode

                                                  Thanks to our Partner, NAPA Autotech

                                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                  Contact Information

                                                  • Email Matt: mattfanslowpodcast@gmail.com
                                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                  ]]>030b955f-543c-44cb-822b-502629578d32Wed, 01 Jan 2025 00:15:00 -050001:12:31falsebonusWhat Do You Look Like When You're Not There? [E133] - The Auto Repair Marketing PodcastWhat impression does your business leave behind when you’re not there? In this episode, we tackle a vital question every shop owner should consider: What do you look like when you're not there? From the way your team interacts with customers to the legacy you leave for your family, this discussion will inspire you to reflect on your leadership and the culture you've built.

                                                  We'll explore how to lead by example, empower your team, and ensure your presence is felt even in your absence. Whether it’s in your shop, at home, or in your community, the impressions you leave behind tell a powerful story.

                                                  Don't miss this thought-provoking episode—listen now and start shaping the legacy you want to leave!

                                                  Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops

                                                  Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                                  Square Body Dave - https://www.youtube.com/@squarebodydave 

                                                  Show Notes with Timestamps

                                                  How To Get In Touch

                                                  Group - Auto Repair Marketing Mastermind

                                                  Website - shopmarketingpros.com 

                                                  Facebook - facebook.com/shopmarketingpros 

                                                  Get the Book - shopmarketingpros.com/book

                                                  Instagram - @shopmarketingpros 

                                                  Questions/Ideas - podcast@shopmarketingpros.com

                                                  ]]>What impression does your business leave behind when you’re not there? In this episode, we tackle a vital question every shop owner should consider: What do you look like when you're not there? From the way your team interacts with customers to the legacy you leave for your family, this discussion will inspire you to reflect on your leadership and the culture you've built.

                                                  We'll explore how to lead by example, empower your team, and ensure your presence is felt even in your absence. Whether it’s in your shop, at home, or in your community, the impressions you leave behind tell a powerful story.

                                                  Don't miss this thought-provoking episode—listen now and start shaping the legacy you want to leave!

                                                  Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops

                                                  Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                                  Square Body Dave - https://www.youtube.com/@squarebodydave 

                                                  Show Notes with Timestamps

                                                  How To Get In Touch

                                                  Group - Auto Repair Marketing Mastermind

                                                  Website - shopmarketingpros.com 

                                                  Facebook - facebook.com/shopmarketingpros 

                                                  Get the Book - shopmarketingpros.com/book

                                                  Instagram - @shopmarketingpros 

                                                  Questions/Ideas - podcast@shopmarketingpros.com

                                                  ]]>ee795cce-1537-4939-aeb7-31beef1e445bWed, 01 Jan 2025 00:15:00 -050013:29falsebonusUnstoppable Framework for Auto Shop Owners Part 4: Stay Customer Focused and Flexible [RR 1020]Thanks to our Partner, NAPA Auto Care Join Maryann Croce in the fourth episode of the Unstoppable Framework for Auto Shop Owners series. Discover essential strategies for building trust, loyalty, and a thriving business by staying customer-focused and adaptable. Learn about gathering and acting on customer feedback, streamlining customer experiences, offering added services, building referral networks, and staying current with industry trends and training. Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes
                                                  • Watch Full Video Episode
                                                  • Here's the downloadable worksheet link: https://bit.ly/3Yq4S4J
                                                  • Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/
                                                  • Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1004/
                                                  • Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1012/
                                                  • MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/
                                                  • The Unstoppable Framework (00:00:41)
                                                  • Part Four Overview (00:02:32)
                                                  • Importance of Customer Feedback (00:03:22)
                                                  • Client Story: Sarah's Transformation (00:05:51)
                                                  • Building Trust through Referrals (00:08:01)
                                                  • Shifting Perspective on Complaints (00:09:32)
                                                  • Customer Experience Walkthrough (00:10:27)
                                                  • The Gallon of Paint Analogy (00:12:58)
                                                  • Uplifting Shop Environment (00:13:53)
                                                  • Attracting the Right Customers (00:14:53)
                                                  • Staying Current with Training (00:16:07)
                                                  • Communication Trends and Customer Preferences (00:17:01)
                                                  • Practical Steps for Customer Focus (00:17:03)
                                                  • Streamlining Customer Experience (00:18:27)
                                                  • Building Referral Networks (00:19:43)
                                                  • Staying Open to Change (00:19:46)
                                                  • Thriving Through Change (00:20:25)
                                                  • Reframing Negative Reviews (00:21:36)
                                                  • Focus on Customer Training (00:24:07)
                                                  
                                                  Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partner, NAPA Auto Care Join Maryann Croce in the fourth episode of the Unstoppable Framework for Auto Shop Owners series. Discover essential strategies for building trust, loyalty, and a thriving business by staying customer-focused and adaptable. Learn about gathering and acting on customer feedback, streamlining customer experiences, offering added services, building referral networks, and staying current with industry trends and training. Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes
                                                  • Watch Full Video Episode
                                                  • Here's the downloadable worksheet link: https://bit.ly/3Yq4S4J
                                                  • Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/
                                                  • Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1004/
                                                  • Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1012/
                                                  • MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/
                                                  • The Unstoppable Framework (00:00:41)
                                                  • Part Four Overview (00:02:32)
                                                  • Importance of Customer Feedback (00:03:22)
                                                  • Client Story: Sarah's Transformation (00:05:51)
                                                  • Building Trust through Referrals (00:08:01)
                                                  • Shifting Perspective on Complaints (00:09:32)
                                                  • Customer Experience Walkthrough (00:10:27)
                                                  • The Gallon of Paint Analogy (00:12:58)
                                                  • Uplifting Shop Environment (00:13:53)
                                                  • Attracting the Right Customers (00:14:53)
                                                  • Staying Current with Training (00:16:07)
                                                  • Communication Trends and Customer Preferences (00:17:01)
                                                  • Practical Steps for Customer Focus (00:17:03)
                                                  • Streamlining Customer Experience (00:18:27)
                                                  • Building Referral Networks (00:19:43)
                                                  • Staying Open to Change (00:19:46)
                                                  • Thriving Through Change (00:20:25)
                                                  • Reframing Negative Reviews (00:21:36)
                                                  • Focus on Customer Training (00:24:07)
                                                  
                                                  Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>96ae5d93-262d-4bb4-9a62-4ca444ca87ebTue, 31 Dec 2024 00:15:00 -050025:54falsefull10211021Chris' Favorite Things! [E197] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                  I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                                  Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                  If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                  In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses as they look towards 2025. Chris underscores the critical importance of adopting innovative tools and technologies, which are essential for improving transparency, customer communication, and operational efficiency within the auto repair industry.

                                                  He delves into key software solutions that are making waves in the industry, such as Tech Metric, Auto Octo Rocket, Parts Tech, Auto Ops, Shop Marketing Pros, and Cinch. For each of these solutions, Chris provides a detailed explanation of how they contribute to creating better customer experiences and ultimately increasing revenue. For instance, TeckMetric is highlighted for its ability to streamline shop management processes, while AutoOps is praised for enhancing customer interaction through advanced communication tools. Parts Tech is noted for its efficient parts procurement system, and Auto Ops is recognized for optimizing scheduling and workflow management. Shop Marketing Pros is commended for its effective marketing strategies that help shops reach a broader audience, and Cinch is appreciated for its role in simplifying financial transactions and reporting.

                                                  Throughout the episode, Chris encourages shop owners to take a step back and reflect on their current practices. He stresses the importance of committing to changes that will drive success in the new year, urging them to embrace these technological advancements to stay competitive in an ever-evolving market. By doing so, shop owners can not only improve their operational efficiency but also enhance customer satisfaction, leading to increased loyalty and business growth.

                                                  ntroduction to the Episode (00:00:05)

                                                  • Coach Chris Cotton introduces the podcast, emphasizing industry expertise and innovation for auto repair businesses.
                                                  
                                                  

                                                  Reflecting on 2024 (00:01:09)

                                                  • Chris discusses the end of 2024 and encourages listeners to consider their commitments for the upcoming year.
                                                  
                                                  

                                                  Chris's Favorite Tools (00:02:14)

                                                  • Chris shares his favorite tools and technologies that enhance customer experience and team efficiency in his shop.
                                                  
                                                  

                                                  Tech Metric Overview (00:03:24)

                                                  • Tech Metric is highlighted as the foundational software for operations, promoting a paperless environment.
                                                  
                                                  

                                                  DVI Process Importance (00:04:36)

                                                  • The DVI process is discussed as crucial for transparency and customer trust through visual communication.
                                                  
                                                  

                                                  Tire Connect Feature (00:07:02)

                                                  • Chris explains the benefits of Tire Connect for quoting tires and integrating with the shop's website for sales.
                                                  
                                                  

                                                  Using Auto Octo Rocket (00:08:23)

                                                  • Auto Octo Rocket is presented as a tool for analyzing shop performance and forecasting financial goals.
                                                  
                                                  

                                                  Parts Tech Benefits (00:09:28)

                                                  • Parts Tech simplifies parts procurement, streamlining the ordering process and improving efficiency.
                                                  
                                                  

                                                  Canned Jobs and ChatGPT (00:10:33)

                                                  • Chris discusses using canned jobs for diagnostics and how ChatGPT aids in creating effective job descriptions.
                                                  
                                                  

                                                  BG Can Jobs Feature (00:11:49)

                                                  • The BG can jobs feature in Tech Metric is emphasized for recommending high-quality services to customers.
                                                  
                                                  

                                                  All Data for Technical Information (00:12:49)

                                                  • All Data is introduced as an essential tool for accessing technical information and repair procedures.
                                                  
                                                  

                                                  Auto Ops for Scheduling (00:12:49)

                                                  • Auto Ops is described as a user-friendly scheduling solution that improves customer communication and efficiency.
                                                  
                                                  

                                                  Marketing with Shop Marketing Pros (00:15:15)

                                                  • Chris praises Shop Marketing Pros for enhancing his shop's online presence and generating quality leads.
                                                  
                                                  

                                                  Google Service Ads Success (00:16:17)

                                                  • Chris shares positive results from Google Service Ads, highlighting their effectiveness in attracting new customers.
                                                  
                                                  

                                                  Customer Retention with Cinch (00:17:17)

                                                  • Cinch is introduced as a customer retention tool that improves data capture and review management.
                                                  
                                                  

                                                  Boosting Reviews with Cinch (00:19:57)

                                                  • Cinch's impact on increasing online reviews and customer engagement is discussed, showcasing significant improvements.
                                                  
                                                  

                                                  Custom Campaigns with Cinch (00:21:04)

                                                  • Chris details custom campaigns in Cinch for personalized customer follow-ups and tracking ROI effectively.
                                                  
                                                  

                                                  Introduction to Tools (00:22:11)

                                                  • Chris discusses essential tools that enhance shop efficiency, customer friendliness, and profitability.
                                                  
                                                  

                                                  Shoutout to Sponsor (00:22:11)

                                                  • He recommends Shop Marketing Pros for effective marketing strategies that drive customer engagement.
                                                  
                                                  

                                                  Closing Remarks (00:23:13)

                                                  • Chris encourages a positive mindset and thanks listeners for tuning in to the episode.
                                                  
                                                  

                                                  Connect with Chris:

                                                  chris@autofixsos.com

                                                  Phone: 940.400.1008

                                                  www.autoshopcoaching.com

                                                  Facebook: https://www.facebook.com/

                                                  AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                                  
                                                  

                                                  #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                  ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                  I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                                  Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                  If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                  In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses as they look towards 2025. Chris underscores the critical importance of adopting innovative tools and technologies, which are essential for improving transparency, customer communication, and operational efficiency within the auto repair industry.

                                                  He delves into key software solutions that are making waves in the industry, such as Tech Metric, Auto Octo Rocket, Parts Tech, Auto Ops, Shop Marketing Pros, and Cinch. For each of these solutions, Chris provides a detailed explanation of how they contribute to creating better customer experiences and ultimately increasing revenue. For instance, TeckMetric is highlighted for its ability to streamline shop management processes, while AutoOps is praised for enhancing customer interaction through advanced communication tools. Parts Tech is noted for its efficient parts procurement system, and Auto Ops is recognized for optimizing scheduling and workflow management. Shop Marketing Pros is commended for its effective marketing strategies that help shops reach a broader audience, and Cinch is appreciated for its role in simplifying financial transactions and reporting.

                                                  Throughout the episode, Chris encourages shop owners to take a step back and reflect on their current practices. He stresses the importance of committing to changes that will drive success in the new year, urging them to embrace these technological advancements to stay competitive in an ever-evolving market. By doing so, shop owners can not only improve their operational efficiency but also enhance customer satisfaction, leading to increased loyalty and business growth.

                                                  ntroduction to the Episode (00:00:05)

                                                  • Coach Chris Cotton introduces the podcast, emphasizing industry expertise and innovation for auto repair businesses.
                                                  
                                                  

                                                  Reflecting on 2024 (00:01:09)

                                                  • Chris discusses the end of 2024 and encourages listeners to consider their commitments for the upcoming year.
                                                  
                                                  

                                                  Chris's Favorite Tools (00:02:14)

                                                  • Chris shares his favorite tools and technologies that enhance customer experience and team efficiency in his shop.
                                                  
                                                  

                                                  Tech Metric Overview (00:03:24)

                                                  • Tech Metric is highlighted as the foundational software for operations, promoting a paperless environment.
                                                  
                                                  

                                                  DVI Process Importance (00:04:36)

                                                  • The DVI process is discussed as crucial for transparency and customer trust through visual communication.
                                                  
                                                  

                                                  Tire Connect Feature (00:07:02)

                                                  • Chris explains the benefits of Tire Connect for quoting tires and integrating with the shop's website for sales.
                                                  
                                                  

                                                  Using Auto Octo Rocket (00:08:23)

                                                  • Auto Octo Rocket is presented as a tool for analyzing shop performance and forecasting financial goals.
                                                  
                                                  

                                                  Parts Tech Benefits (00:09:28)

                                                  • Parts Tech simplifies parts procurement, streamlining the ordering process and improving efficiency.
                                                  
                                                  

                                                  Canned Jobs and ChatGPT (00:10:33)

                                                  • Chris discusses using canned jobs for diagnostics and how ChatGPT aids in creating effective job descriptions.
                                                  
                                                  

                                                  BG Can Jobs Feature (00:11:49)

                                                  • The BG can jobs feature in Tech Metric is emphasized for recommending high-quality services to customers.
                                                  
                                                  

                                                  All Data for Technical Information (00:12:49)

                                                  • All Data is introduced as an essential tool for accessing technical information and repair procedures.
                                                  
                                                  

                                                  Auto Ops for Scheduling (00:12:49)

                                                  • Auto Ops is described as a user-friendly scheduling solution that improves customer communication and efficiency.
                                                  
                                                  

                                                  Marketing with Shop Marketing Pros (00:15:15)

                                                  • Chris praises Shop Marketing Pros for enhancing his shop's online presence and generating quality leads.
                                                  
                                                  

                                                  Google Service Ads Success (00:16:17)

                                                  • Chris shares positive results from Google Service Ads, highlighting their effectiveness in attracting new customers.
                                                  
                                                  

                                                  Customer Retention with Cinch (00:17:17)

                                                  • Cinch is introduced as a customer retention tool that improves data capture and review management.
                                                  
                                                  

                                                  Boosting Reviews with Cinch (00:19:57)

                                                  • Cinch's impact on increasing online reviews and customer engagement is discussed, showcasing significant improvements.
                                                  
                                                  

                                                  Custom Campaigns with Cinch (00:21:04)

                                                  • Chris details custom campaigns in Cinch for personalized customer follow-ups and tracking ROI effectively.
                                                  
                                                  

                                                  Introduction to Tools (00:22:11)

                                                  • Chris discusses essential tools that enhance shop efficiency, customer friendliness, and profitability.
                                                  
                                                  

                                                  Shoutout to Sponsor (00:22:11)

                                                  • He recommends Shop Marketing Pros for effective marketing strategies that drive customer engagement.
                                                  
                                                  

                                                  Closing Remarks (00:23:13)

                                                  • Chris encourages a positive mindset and thanks listeners for tuning in to the episode.
                                                  
                                                  

                                                  Connect with Chris:

                                                  chris@autofixsos.com

                                                  Phone: 940.400.1008

                                                  www.autoshopcoaching.com

                                                  Facebook: https://www.facebook.com/

                                                  AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                                  
                                                  

                                                  #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                  ]]>ab137d2a-75bc-413b-8841-52b57b8cd1c0Mon, 30 Dec 2024 00:15:00 -050019:08falsebonusCommunicating On Growth with Darrin Mallett [E023] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  The idea of this podcast is to stretch our comfort zones and grow.

                                                  Growth isn’t automatic or instant - it’s a journey.

                                                  In this episode of Speak Up! Effective Communication - our host Craig O’Neill welcomes loyal listener, Darrin Mallett. 

                                                  Darrin is the owner of Kilgore Tire and Auto Care in Kilgore, Texas and Darrin exemplifies what it means to be on a journey of growth. 

                                                  Craig and Darrin meet regularly on software implementation and best practices in their day-to-day work, but they quickly realize they are operating with a similar vocabulary on matters relating to behavior and change.  Quickly they realized they had been reading books from the same author, one Michael Easter.

                                                  The books referenced here are “The Comfort Crisis” and “Scarcity Brain.”

                                                  As their conversations continued over the past few months, it became clear to Craig that Darrin’s outlook will resonate and encourage our other loyal listeners, and here we are!

                                                  The conversation focuses on a catalyst for change that put Darrin on the path he is on now.

                                                  After attending a leadership conference encouraged by his 20 group - he emerged, changed man, became focused on health and is developing positive leadership characteristics.

                                                  The change is obvious to those who love and work with him.

                                                  Topics Include:

                                                  • The aura you project in a room
                                                  • The difference from I can to I will
                                                  • Setting and maintaining clear expectations for others
                                                  • Holding oneself accountable before holding other accountable
                                                  • Barriers to growth
                                                  • The practice to “Check that conversation”
                                                  • Removing the victim mindset
                                                  • The importance of writing goals
                                                  • Misogis and takeaways from the Comfort Crisis
                                                  
                                                  

                                                  We know our Speak Up listeners will be cheering for Darrin on his goal in 2025 to overcome his discomfort with public speaking, and we hope you’ll share some feedback for Darrin on his first ever Podcast interview after listening to this episode.  

                                                  Share your comments at speakup@craigoneill.net or let us know if you have a topic you’d like to bring to the show!!

                                                  • Watch Full Video Episode
                                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                                  
                                                  

                                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  The idea of this podcast is to stretch our comfort zones and grow.

                                                  Growth isn’t automatic or instant - it’s a journey.

                                                  In this episode of Speak Up! Effective Communication - our host Craig O’Neill welcomes loyal listener, Darrin Mallett. 

                                                  Darrin is the owner of Kilgore Tire and Auto Care in Kilgore, Texas and Darrin exemplifies what it means to be on a journey of growth. 

                                                  Craig and Darrin meet regularly on software implementation and best practices in their day-to-day work, but they quickly realize they are operating with a similar vocabulary on matters relating to behavior and change.  Quickly they realized they had been reading books from the same author, one Michael Easter.

                                                  The books referenced here are “The Comfort Crisis” and “Scarcity Brain.”

                                                  As their conversations continued over the past few months, it became clear to Craig that Darrin’s outlook will resonate and encourage our other loyal listeners, and here we are!

                                                  The conversation focuses on a catalyst for change that put Darrin on the path he is on now.

                                                  After attending a leadership conference encouraged by his 20 group - he emerged, changed man, became focused on health and is developing positive leadership characteristics.

                                                  The change is obvious to those who love and work with him.

                                                  Topics Include:

                                                  • The aura you project in a room
                                                  • The difference from I can to I will
                                                  • Setting and maintaining clear expectations for others
                                                  • Holding oneself accountable before holding other accountable
                                                  • Barriers to growth
                                                  • The practice to “Check that conversation”
                                                  • Removing the victim mindset
                                                  • The importance of writing goals
                                                  • Misogis and takeaways from the Comfort Crisis
                                                  
                                                  

                                                  We know our Speak Up listeners will be cheering for Darrin on his goal in 2025 to overcome his discomfort with public speaking, and we hope you’ll share some feedback for Darrin on his first ever Podcast interview after listening to this episode.  

                                                  Share your comments at speakup@craigoneill.net or let us know if you have a topic you’d like to bring to the show!!

                                                  • Watch Full Video Episode
                                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                                  
                                                  

                                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  ]]>563b84aa-f90c-4fcf-b394-4cf6e8261421Mon, 30 Dec 2024 00:15:00 -050039:45falsebonusShould I Hire A Shop Manager? [THA 413]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Explore the pivotal moment when an automotive shop owner must decide to hire a shop manager. Learn about the challenges and benefits of bringing in a manager, different approaches to onboarding, and the impact on business operations. The experts share personal stories, management strategies, and advice for identifying the right time and person for the role. Whether you're a single-shop owner or managing multiple locations, this episode provides valuable insights into enhancing your business efficiency and growth. Larry Rose, Larry’s Automotive, Newburgh, IN Andy Adams, Adam's Garage, Terre Haute, IN Steve Finzel, Finzel’s Mastertech, Terre Haute, IN. Steve’s previous episodes HERE Show Notes
                                                  • Watch Full Video Episode
                                                  • MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/
                                                  • Importance of Hiring a Manager (00:01:07)
                                                  • When to Hire a Manager (00:03:02)
                                                  • Transitioning Roles (00:04:05)
                                                  • Challenges of Managing Alone (00:04:54)
                                                  • The Role of SOPs (00:08:23)
                                                  • Building Relationships with the Team (00:11:08)
                                                  • Finding the Right Manager (00:12:02)
                                                  • Managing the Team Structure (00:14:00)
                                                  • Navigating Cultural Changes (00:14:21)
                                                  • Understanding Temperature in Management (00:16:58)
                                                  • Realization of Need for a Manager (00:17:54)
                                                  • Guilt Factor of Owners (00:18:57)
                                                  • Checking Staff Moods (00:19:12)
                                                  • Management by Walking Around (00:20:49)
                                                  • Tools for Success (00:21:57)
                                                  • Distinction Between Roles (00:22:51)
                                                  • Need for Leadership (00:25:02)
                                                  • Challenges of In-House Promotions (00:27:00)
                                                  • Leadership Development (00:27:53)
                                                  • Compensation Strategies (00:30:24)
                                                  • Internal vs. External Hiring (00:31:49)
                                                  • Managing Shop Communication (00:34:03)
                                                  • Life Changes and Business Management (00:35:38)
                                                  • Exit Strategy and Business Value (00:36:59)
                                                  • Hiring Better Talent (00:37:57)
                                                  • Coaching and Personal Growth (00:39:44)
                                                  
                                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/             Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Explore the pivotal moment when an automotive shop owner must decide to hire a shop manager. Learn about the challenges and benefits of bringing in a manager, different approaches to onboarding, and the impact on business operations. The experts share personal stories, management strategies, and advice for identifying the right time and person for the role. Whether you're a single-shop owner or managing multiple locations, this episode provides valuable insights into enhancing your business efficiency and growth. Larry Rose, Larry’s Automotive, Newburgh, IN Andy Adams, Adam's Garage, Terre Haute, IN Steve Finzel, Finzel’s Mastertech, Terre Haute, IN. Steve’s previous episodes HERE Show Notes
                                                  • Watch Full Video Episode
                                                  • MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/
                                                  • Importance of Hiring a Manager (00:01:07)
                                                  • When to Hire a Manager (00:03:02)
                                                  • Transitioning Roles (00:04:05)
                                                  • Challenges of Managing Alone (00:04:54)
                                                  • The Role of SOPs (00:08:23)
                                                  • Building Relationships with the Team (00:11:08)
                                                  • Finding the Right Manager (00:12:02)
                                                  • Managing the Team Structure (00:14:00)
                                                  • Navigating Cultural Changes (00:14:21)
                                                  • Understanding Temperature in Management (00:16:58)
                                                  • Realization of Need for a Manager (00:17:54)
                                                  • Guilt Factor of Owners (00:18:57)
                                                  • Checking Staff Moods (00:19:12)
                                                  • Management by Walking Around (00:20:49)
                                                  • Tools for Success (00:21:57)
                                                  • Distinction Between Roles (00:22:51)
                                                  • Need for Leadership (00:25:02)
                                                  • Challenges of In-House Promotions (00:27:00)
                                                  • Leadership Development (00:27:53)
                                                  • Compensation Strategies (00:30:24)
                                                  • Internal vs. External Hiring (00:31:49)
                                                  • Managing Shop Communication (00:34:03)
                                                  • Life Changes and Business Management (00:35:38)
                                                  • Exit Strategy and Business Value (00:36:59)
                                                  • Hiring Better Talent (00:37:57)
                                                  • Coaching and Personal Growth (00:39:44)
                                                  
                                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>3c93556d-8cad-4475-8282-03865cd61b73Fri, 27 Dec 2024 14:00:00 -050041:15falsefull413413ASE Test Prep Explained [RR 1019]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                                                  Carl Borsani, the owner of ASETestPrep.com, discusses acquiring an ASE testing company in 2012 and transforming it into a comprehensive educational tool for technicians. Learn about the innovative approaches Carl has implemented to enhance ASE test preparation and automotive education, including the development of AutomotiveStudentTesting.com. He discusses the challenges technicians face in test preparation and highlights ASE Test Prep's role in enhancing their skills and knowledge through innovative educational resources.

                                                  Carl Borsani, ASE Test Prep
                                                  Show Notes
                                                  • Watch Full Video Episode
                                                  • Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit
                                                  • ASE Test Prep:https://asetestprep.com/
                                                  • Vision for ASE Test Prep (00:03:05)
                                                  • Certification Importance (00:08:07)
                                                  • Expansion of Test Areas (00:08:39)
                                                  • Subscription Model Explanation (00:11:14)
                                                  • Test Preparation Strategies (00:12:29)
                                                  • Integrity of Certification (00:13:48)
                                                  • Financial Considerations for Testing (00:14:20)
                                                  • Pre-Employment Assessment (00:18:28)
                                                  • Pre-Employment Screening Tool (00:18:37)
                                                  • Testing Process and Reporting (00:19:39)
                                                  • Student Testing Interface (00:21:39)
                                                  • Instructor Support and Reporting (00:23:34)
                                                  • Identifying Struggling Students (00:24:36)
                                                  • Teaching Test-Taking Skills (00:25:03)
                                                  • Comparison with ASE Certification (00:29:46)
                                                  • Educational Challenges and Funding (00:31:09)
                                                  
                                                  Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX - Now more than ever. https://www.aapexshow.com/ NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                                                  Carl Borsani, the owner of ASETestPrep.com, discusses acquiring an ASE testing company in 2012 and transforming it into a comprehensive educational tool for technicians. Learn about the innovative approaches Carl has implemented to enhance ASE test preparation and automotive education, including the development of AutomotiveStudentTesting.com. He discusses the challenges technicians face in test preparation and highlights ASE Test Prep's role in enhancing their skills and knowledge through innovative educational resources.

                                                  Carl Borsani, ASE Test Prep
                                                  Show Notes
                                                  • Watch Full Video Episode
                                                  • Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit
                                                  • ASE Test Prep:https://asetestprep.com/
                                                  • Vision for ASE Test Prep (00:03:05)
                                                  • Certification Importance (00:08:07)
                                                  • Expansion of Test Areas (00:08:39)
                                                  • Subscription Model Explanation (00:11:14)
                                                  • Test Preparation Strategies (00:12:29)
                                                  • Integrity of Certification (00:13:48)
                                                  • Financial Considerations for Testing (00:14:20)
                                                  • Pre-Employment Assessment (00:18:28)
                                                  • Pre-Employment Screening Tool (00:18:37)
                                                  • Testing Process and Reporting (00:19:39)
                                                  • Student Testing Interface (00:21:39)
                                                  • Instructor Support and Reporting (00:23:34)
                                                  • Identifying Struggling Students (00:24:36)
                                                  • Teaching Test-Taking Skills (00:25:03)
                                                  • Comparison with ASE Certification (00:29:46)
                                                  • Educational Challenges and Funding (00:31:09)
                                                  
                                                  Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX - Now more than ever. https://www.aapexshow.com/ NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>8b863a9c-b10a-473b-908c-64b9614b51b4Fri, 27 Dec 2024 00:15:00 -050033:56falsefull10191019Maintaining Proper Reserves [E150] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                                  The holiday season can make or break your cash reserves, especially for auto shop owners juggling finances. In this episode of Business by the Numbers, Hunt Demarest, CPA, breaks down the art of cash management for small businesses. Learn actionable strategies to protect your reserves and avoid the pitfalls of cashflow mismanagement.

                                                  • Understanding what "cash reserves" truly mean for your business.
                                                  • Setting the ideal reserve amount: three to six months of operating expenses.
                                                  • The dangers of draining your business for personal finances and how to avoid it.
                                                  • Why keeping too much cash in the business might not be as safe as you think.
                                                  • Strategies to pay down debt responsibly without creating a cash crunch.
                                                  
                                                  

                                                  Thanks to our partners, NAPA TRACS and Promotive

                                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                  Thanks to our partner, Promotive

                                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                  Visit us Online: www.paarmelis.com

                                                  Email Hunt: podcast@paarmelis.com

                                                  Download a Copy of My Books Here:

                                                  • Wrenches to Write-Offs
                                                  • Your Perfect Shop 
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                  ]]>Thanks to our partners, NAPA TRACS and Promotive

                                                  The holiday season can make or break your cash reserves, especially for auto shop owners juggling finances. In this episode of Business by the Numbers, Hunt Demarest, CPA, breaks down the art of cash management for small businesses. Learn actionable strategies to protect your reserves and avoid the pitfalls of cashflow mismanagement.

                                                  • Understanding what "cash reserves" truly mean for your business.
                                                  • Setting the ideal reserve amount: three to six months of operating expenses.
                                                  • The dangers of draining your business for personal finances and how to avoid it.
                                                  • Why keeping too much cash in the business might not be as safe as you think.
                                                  • Strategies to pay down debt responsibly without creating a cash crunch.
                                                  
                                                  

                                                  Thanks to our partners, NAPA TRACS and Promotive

                                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                  Thanks to our partner, Promotive

                                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                  Visit us Online: www.paarmelis.com

                                                  Email Hunt: podcast@paarmelis.com

                                                  Download a Copy of My Books Here:

                                                  • Wrenches to Write-Offs
                                                  • Your Perfect Shop 
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                  ]]>361784ad-c05b-4c8f-b68c-0b88d3fbd27bThu, 26 Dec 2024 00:15:00 -050024:21falsebonusStorytime and Modern Validation [E166] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                                  Matt Fanslow starts out reminiscing about a close call involving his Dad's "cardiac" event. He then brings up raising a son with ADHD and IED, and how he and his wife go to therapy together to learn how to better help him. He then weaves together some stories about his childhood and how validation worked for him, to then compare to modern times, and how there's little way for younger generations to actually be able to have such experiences; which leads to us needing to change our validation tactics.

                                                  Thanks to our Partner, NAPA Autotech

                                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                  Contact Information

                                                  • Email Matt: mattfanslowpodcast@gmail.com
                                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                  ]]>Thanks to our Partner, NAPA Autotech

                                                  Matt Fanslow starts out reminiscing about a close call involving his Dad's "cardiac" event. He then brings up raising a son with ADHD and IED, and how he and his wife go to therapy together to learn how to better help him. He then weaves together some stories about his childhood and how validation worked for him, to then compare to modern times, and how there's little way for younger generations to actually be able to have such experiences; which leads to us needing to change our validation tactics.

                                                  Thanks to our Partner, NAPA Autotech

                                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                  Contact Information

                                                  • Email Matt: mattfanslowpodcast@gmail.com
                                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                  ]]>06d89e8d-4ec0-464e-8af3-0e3018488aebWed, 25 Dec 2024 00:15:00 -050026:03falsebonusStolen Leadership And Allowing Your Team To Make Mistakes [E132] - The Auto Repair Marketing PodcastIn this episode of the Auto Repair Marketing Podcast, we explore the concept of "stolen leadership"—a fascinating approach to leadership where proactive team members step up and take ownership without waiting for permission. We'll discuss why this behavior can be a game-changer for your business, how to embrace it, and the importance of allowing your team to make mistakes as part of their growth.

                                                  You'll hear insightful stories and practical advice on navigating the balance between guiding your team and stepping aside to let them thrive. Whether you're looking to empower your employees, reduce micromanagement, or create a workplace that fosters initiative and innovation, this episode has something for you.

                                                  Don’t miss out on this powerful episode that could help you take your leadership skills—and your team—to the next level.

                                                  Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                                  RepairPal.com/shops.

                                                  Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                                  https://www.tonyrobbins.com/disc - Disc Assessments

                                                  https://books.google.com.ph/books?id=tpspDwAAQBAJ&newbks=0&lpg=PA1&pg=PA1#v=onepage&q&f=false - Extreme Ownership

                                                  Shownotes with Timestamps 

                                                  • Introduction to the Episode (00:00:10)  Brian introduces the podcast and co-host Kim, mentioning her recent recovery.
                                                  • Definition of Stolen Leadership (00:01:08)  Discussion about the term "stolen leadership" and its positive implications in team dynamics.
                                                  • Personal Anecdotes on Leadership (00:03:37)  Brian shares a lunch conversation about the benefits of allowing others to take initiative.
                                                  • Kim's Experience with Stolen Leadership (00:04:29)  Kim reflects on her feelings when her responsibilities were taken over by a proactive team member.
                                                  • The Importance of Team Growth (00:06:17)  Brian emphasizes that a good leader encourages their team to surpass them in abilities.
                                                  • Balancing Leadership Roles (00:09:04)  Discussion on the need for both leaders and workers within an organization.
                                                  • Examples of Stolen Leadership (00:10:47)  Brian shares examples of team members who have successfully taken on leadership roles.
                                                  • Acknowledging Contributions (00:14:02)  The importance of recognizing team members who fill gaps and take initiative.
                                                  • Natural Leadership Qualities (00:15:06)  Kim discusses how leadership can be innate and the importance of finding the right roles for individuals. 
                                                  • Rewarding Initiative (00:15:37)  Brian concludes by stressing the need to reward those who demonstrate leadership to prevent them from leaving.
                                                  • Understanding People Problems (00:15:43)  Discussion on the four people problems and identifying the worst issue in team dynamics.
                                                  • Right Person, Right Seat (00:16:10)  Emphasis on the importance of recognizing and nurturing talent in the right roles to prevent disengagement.
                                                  • Mentorship and Growth (00:16:58)  The necessity of coaching and mentoring employees as they transition into new roles and responsibilities.
                                                  • Allowing Mistakes in Growth (00:17:55)  The importance of permitting team members to make mistakes as a part of their learning process.
                                                  • Consequences of Punishing Mistakes (00:19:05)  Discussion on the negative impact of punishing employees for mistakes, leading to a culture of fear.
                                                  • Learning from Experience (00:20:04)  Personal anecdotes highlighting the value of learning from mistakes and the role of mentorship in that process.
                                                  • The Importance of Leadership Recognition (00:23:01)  Encouragement to recognize and support leaders within the organization to foster growth and leadership.
                                                  • Stealing Leadership (00:23:56)  Exploration of the concept of "stealing leadership" and its implications for organizational growth.
                                                  • Appreciating Team Efforts (00:25:02)  The significance of acknowledging team members' contributions to maintain morale and encourage leadership.
                                                  • Closing Remarks and Future Topics (00:25:24)  Wrap-up of the episode and a preview of the next topic related to the importance of effective team dynamics.
                                                  
                                                  

                                                  How To Get In Touch

                                                  Group - Auto Repair Marketing Mastermind

                                                  Website - shopmarketingpros.com 

                                                  Facebook - facebook.com/shopmarketingpros 

                                                  Get the Book - shopmarketingpros.com/book

                                                  Instagram - @shopmarketingpros 

                                                  Questions/Ideas - podcast@shopmarketingpros.com 

                                                  ]]>In this episode of the Auto Repair Marketing Podcast, we explore the concept of "stolen leadership"—a fascinating approach to leadership where proactive team members step up and take ownership without waiting for permission. We'll discuss why this behavior can be a game-changer for your business, how to embrace it, and the importance of allowing your team to make mistakes as part of their growth.

                                                  You'll hear insightful stories and practical advice on navigating the balance between guiding your team and stepping aside to let them thrive. Whether you're looking to empower your employees, reduce micromanagement, or create a workplace that fosters initiative and innovation, this episode has something for you.

                                                  Don’t miss out on this powerful episode that could help you take your leadership skills—and your team—to the next level.

                                                  Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                                  RepairPal.com/shops.

                                                  Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                                  https://www.tonyrobbins.com/disc - Disc Assessments

                                                  https://books.google.com.ph/books?id=tpspDwAAQBAJ&newbks=0&lpg=PA1&pg=PA1#v=onepage&q&f=false - Extreme Ownership

                                                  Shownotes with Timestamps 

                                                  • Introduction to the Episode (00:00:10)  Brian introduces the podcast and co-host Kim, mentioning her recent recovery.
                                                  • Definition of Stolen Leadership (00:01:08)  Discussion about the term "stolen leadership" and its positive implications in team dynamics.
                                                  • Personal Anecdotes on Leadership (00:03:37)  Brian shares a lunch conversation about the benefits of allowing others to take initiative.
                                                  • Kim's Experience with Stolen Leadership (00:04:29)  Kim reflects on her feelings when her responsibilities were taken over by a proactive team member.
                                                  • The Importance of Team Growth (00:06:17)  Brian emphasizes that a good leader encourages their team to surpass them in abilities.
                                                  • Balancing Leadership Roles (00:09:04)  Discussion on the need for both leaders and workers within an organization.
                                                  • Examples of Stolen Leadership (00:10:47)  Brian shares examples of team members who have successfully taken on leadership roles.
                                                  • Acknowledging Contributions (00:14:02)  The importance of recognizing team members who fill gaps and take initiative.
                                                  • Natural Leadership Qualities (00:15:06)  Kim discusses how leadership can be innate and the importance of finding the right roles for individuals. 
                                                  • Rewarding Initiative (00:15:37)  Brian concludes by stressing the need to reward those who demonstrate leadership to prevent them from leaving.
                                                  • Understanding People Problems (00:15:43)  Discussion on the four people problems and identifying the worst issue in team dynamics.
                                                  • Right Person, Right Seat (00:16:10)  Emphasis on the importance of recognizing and nurturing talent in the right roles to prevent disengagement.
                                                  • Mentorship and Growth (00:16:58)  The necessity of coaching and mentoring employees as they transition into new roles and responsibilities.
                                                  • Allowing Mistakes in Growth (00:17:55)  The importance of permitting team members to make mistakes as a part of their learning process.
                                                  • Consequences of Punishing Mistakes (00:19:05)  Discussion on the negative impact of punishing employees for mistakes, leading to a culture of fear.
                                                  • Learning from Experience (00:20:04)  Personal anecdotes highlighting the value of learning from mistakes and the role of mentorship in that process.
                                                  • The Importance of Leadership Recognition (00:23:01)  Encouragement to recognize and support leaders within the organization to foster growth and leadership.
                                                  • Stealing Leadership (00:23:56)  Exploration of the concept of "stealing leadership" and its implications for organizational growth.
                                                  • Appreciating Team Efforts (00:25:02)  The significance of acknowledging team members' contributions to maintain morale and encourage leadership.
                                                  • Closing Remarks and Future Topics (00:25:24)  Wrap-up of the episode and a preview of the next topic related to the importance of effective team dynamics.
                                                  
                                                  

                                                  How To Get In Touch

                                                  Group - Auto Repair Marketing Mastermind

                                                  Website - shopmarketingpros.com 

                                                  Facebook - facebook.com/shopmarketingpros 

                                                  Get the Book - shopmarketingpros.com/book

                                                  Instagram - @shopmarketingpros 

                                                  Questions/Ideas - podcast@shopmarketingpros.com 

                                                  ]]>ba09565f-19d6-4d0e-bcb0-a679f3794f65Wed, 25 Dec 2024 00:15:00 -050026:19falsebonusThe Legacy of Standard Motor Products: A Journey Through Automotive Innovation [RR 1018]Thanks to our Partner, NAPA Auto Care Explore the rich legacy of Standard Motor Products, a family-owned business established in 1919, and its ongoing commitment to innovation in the automotive industry. Eric Sills, President of Standard Motor Products, shares insights into the company’s dedication to quality, technology, and education, as well as their latest acquisition of Nissens and vision for future global advancements. Eric Sills, President/CEO, Standard Motor Products  Show Notes
                                                  • Watch Full Video Episode
                                                  • First Impressions of Standard Motor Products (00:00:20)
                                                  • Customer Awareness (00:00:57)
                                                  • EV and Hybrid Readiness (00:01:37)
                                                  • Legacy of Standard Motor Products (00:01:49)
                                                  • Eric's Family Legacy (00:02:21)
                                                  • Adapting to Automotive Technology (00:03:30)
                                                  • Research and Development Strategies (00:03:53)
                                                  • Vehicle Control Division (00:05:18)
                                                  • Temperature Control Innovations (00:07:27)
                                                  • Recent Acquisition Overview (00:08:25)
                                                  • Global Presence and Strategy (00:12:16)
                                                  • Education vs. Training (00:14:12)
                                                  • Importance of Specialized Knowledge (00:15:10)
                                                  • Training and Education in the Industry (00:16:13)
                                                  • ADAS Calibration Issues (00:16:54)
                                                  • Consolidation in the Industry (00:19:09)
                                                  • The Auto Care Industry (00:20:37)
                                                  • Family Business Dynamics (00:21:02)
                                                  • Succession Planning Insights (00:21:52)
                                                  
                                                  Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partner, NAPA Auto Care Explore the rich legacy of Standard Motor Products, a family-owned business established in 1919, and its ongoing commitment to innovation in the automotive industry. Eric Sills, President of Standard Motor Products, shares insights into the company’s dedication to quality, technology, and education, as well as their latest acquisition of Nissens and vision for future global advancements. Eric Sills, President/CEO, Standard Motor Products  Show Notes
                                                  • Watch Full Video Episode
                                                  • First Impressions of Standard Motor Products (00:00:20)
                                                  • Customer Awareness (00:00:57)
                                                  • EV and Hybrid Readiness (00:01:37)
                                                  • Legacy of Standard Motor Products (00:01:49)
                                                  • Eric's Family Legacy (00:02:21)
                                                  • Adapting to Automotive Technology (00:03:30)
                                                  • Research and Development Strategies (00:03:53)
                                                  • Vehicle Control Division (00:05:18)
                                                  • Temperature Control Innovations (00:07:27)
                                                  • Recent Acquisition Overview (00:08:25)
                                                  • Global Presence and Strategy (00:12:16)
                                                  • Education vs. Training (00:14:12)
                                                  • Importance of Specialized Knowledge (00:15:10)
                                                  • Training and Education in the Industry (00:16:13)
                                                  • ADAS Calibration Issues (00:16:54)
                                                  • Consolidation in the Industry (00:19:09)
                                                  • The Auto Care Industry (00:20:37)
                                                  • Family Business Dynamics (00:21:02)
                                                  • Succession Planning Insights (00:21:52)
                                                  
                                                  Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>a730f16e-4445-4052-aded-da0ea3a5709cTue, 24 Dec 2024 00:15:00 -050022:23falsefull10181018How to Increase Customer Trust and Sales with Effective Financing Solutions [E196] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                  I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                                  Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                  If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                  In this episode of "The Weekly Blitz," Coach Chris Cotton delves into the critical need for auto repair shops to offer customer financing options, a topic of growing importance in the industry. He begins by addressing the pressing challenges that many auto repair shops face today, such as low car counts and declining repair orders. These issues can significantly impact a shop's bottom line, making it essential for shop owners to find innovative solutions to attract and retain customers.

                                                  Chris emphasizes that offering multiple financing options can be a game-changer for both customers and auto repair shops. For customers, financing provides a way to manage unexpected repair costs without straining their budgets. This is particularly important in situations where a sudden car breakdown can lead to financial stress. By providing flexible payment solutions, shops can help alleviate this burden, making it easier for customers to approve necessary repairs.

                                                  Throughout the episode, Chris shares valuable insights on various financing providers available in the market. He discusses the pros and cons of each, helping shop owners make informed decisions about which providers might best suit their needs and those of their customers. Chris also highlights the benefits of financing for auto repair shops, such as increased sales, improved customer satisfaction, and enhanced customer loyalty.

                                                  Furthermore, Chris offers practical strategies for effectively communicating financing options to customers. He stresses the importance of clear and transparent communication, ensuring that customers fully understand their financing choices and the terms involved. By doing so, shops can build trust and foster long-term relationships with their clientele.

                                                  The episode also features a sponsorship mention for Shop Marketing Pros, a marketing company specializing in services for auto repair shops. Shop Marketing Pros is recognized for its expertise in helping shops enhance their marketing efforts, attract more customers, and ultimately grow their businesses. Their sponsorship underscores the importance of strategic marketing in conjunction with offering financing options, as both elements are crucial for the success of modern auto repair shops.

                                                  Introduction to Financing (00:01:26)

                                                  • Discussion on the importance of financing options for customers in auto repair shops.
                                                  
                                                  

                                                  Current Challenges in Auto Repair (00:02:38)

                                                  • Overview of low car counts and declining average repair orders affecting repair shops.
                                                  
                                                  

                                                  Importance of Customer Financing (00:03:43)

                                                  • Financing options are essential for building consumer trust and increasing average repair orders.
                                                  
                                                  

                                                  Unexpected Expenses and Financing Solutions (00:04:58)

                                                  • Highlighting how financing helps customers manage unexpected repair costs effectively.
                                                  
                                                  

                                                  Types of Financing Options (00:06:10)

                                                  • Introduction to various financing providers and their benefits for customers and shops.
                                                  
                                                  

                                                  Making Financing Accessible (00:08:17)

                                                  • Strategies for simplifying the financing process and making it more accessible to customers.
                                                  
                                                  

                                                  Communicating Financing Options (00:09:27)

                                                  • Importance of consistently informing customers about financing options at every touchpoint.
                                                  
                                                  

                                                  Benefits of Offering Financing (00:12:50)

                                                  • Discussing how financing increases average repair orders and customer retention.
                                                  
                                                  

                                                  Call to Action for Shops (00:13:56)

                                                  • Encouragement for shops to start offering and promoting financing options to enhance customer relationships.
                                                  
                                                  

                                                  Connect with Chris:

                                                  chris@autofixsos.com

                                                  Phone: 940.400.1008

                                                  www.autoshopcoaching.com

                                                  Facebook: https://www.facebook.com/

                                                  AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                                  
                                                  

                                                  #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                  ]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                  I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                                  Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                  If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                  In this episode of "The Weekly Blitz," Coach Chris Cotton delves into the critical need for auto repair shops to offer customer financing options, a topic of growing importance in the industry. He begins by addressing the pressing challenges that many auto repair shops face today, such as low car counts and declining repair orders. These issues can significantly impact a shop's bottom line, making it essential for shop owners to find innovative solutions to attract and retain customers.

                                                  Chris emphasizes that offering multiple financing options can be a game-changer for both customers and auto repair shops. For customers, financing provides a way to manage unexpected repair costs without straining their budgets. This is particularly important in situations where a sudden car breakdown can lead to financial stress. By providing flexible payment solutions, shops can help alleviate this burden, making it easier for customers to approve necessary repairs.

                                                  Throughout the episode, Chris shares valuable insights on various financing providers available in the market. He discusses the pros and cons of each, helping shop owners make informed decisions about which providers might best suit their needs and those of their customers. Chris also highlights the benefits of financing for auto repair shops, such as increased sales, improved customer satisfaction, and enhanced customer loyalty.

                                                  Furthermore, Chris offers practical strategies for effectively communicating financing options to customers. He stresses the importance of clear and transparent communication, ensuring that customers fully understand their financing choices and the terms involved. By doing so, shops can build trust and foster long-term relationships with their clientele.

                                                  The episode also features a sponsorship mention for Shop Marketing Pros, a marketing company specializing in services for auto repair shops. Shop Marketing Pros is recognized for its expertise in helping shops enhance their marketing efforts, attract more customers, and ultimately grow their businesses. Their sponsorship underscores the importance of strategic marketing in conjunction with offering financing options, as both elements are crucial for the success of modern auto repair shops.

                                                  Introduction to Financing (00:01:26)

                                                  • Discussion on the importance of financing options for customers in auto repair shops.
                                                  
                                                  

                                                  Current Challenges in Auto Repair (00:02:38)

                                                  • Overview of low car counts and declining average repair orders affecting repair shops.
                                                  
                                                  

                                                  Importance of Customer Financing (00:03:43)

                                                  • Financing options are essential for building consumer trust and increasing average repair orders.
                                                  
                                                  

                                                  Unexpected Expenses and Financing Solutions (00:04:58)

                                                  • Highlighting how financing helps customers manage unexpected repair costs effectively.
                                                  
                                                  

                                                  Types of Financing Options (00:06:10)

                                                  • Introduction to various financing providers and their benefits for customers and shops.
                                                  
                                                  

                                                  Making Financing Accessible (00:08:17)

                                                  • Strategies for simplifying the financing process and making it more accessible to customers.
                                                  
                                                  

                                                  Communicating Financing Options (00:09:27)

                                                  • Importance of consistently informing customers about financing options at every touchpoint.
                                                  
                                                  

                                                  Benefits of Offering Financing (00:12:50)

                                                  • Discussing how financing increases average repair orders and customer retention.
                                                  
                                                  

                                                  Call to Action for Shops (00:13:56)

                                                  • Encouragement for shops to start offering and promoting financing options to enhance customer relationships.
                                                  
                                                  

                                                  Connect with Chris:

                                                  chris@autofixsos.com

                                                  Phone: 940.400.1008

                                                  www.autoshopcoaching.com

                                                  Facebook: https://www.facebook.com/

                                                  AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                                  
                                                  

                                                  #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                  ]]>e5c9928c-b2ce-4c6b-b03f-b7f97895f5ccMon, 23 Dec 2024 00:15:00 -050013:19falsebonusThe Repair Shop Role Focused on Communication - The Reservationist [E022] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  Our host Craig O’Neill welcomes his friend Rui Martins from Evolve AD.  Rui is a coach and trainer for our Canadian neighbors in the North.  

                                                  Listeners will appreciate this conversation which is focused on a pivotal role listeners will be keen to introduce to their shops.

                                                  It’s a role that focuses on communication, serves clients well, and will set your shop apart with deliberate authenticity in our new age of automated artificiality.

                                                  The role is ‘The Reservationist!”

                                                  In this talk we reference RRR Episode 922 - “The Role of the Reservationist in Auto Repair.”

                                                  Rui’s earlier talk with Carm Capriotto helped to describe the role of a reservationist and it’s benefits but in this episode of Speak Up! we are looking at implementation and how the role can be applied.  Listeners are highly encouraged to check our RRR EPisode 922!

                                                  Rui and Craig cover several topics and terms that relate to communication roles in the shop:

                                                  • The Reservationists role to answer, coordinate, and understand
                                                  • Simple concepts such as Shop Loading, Vehicle Inventory
                                                  • The Eight Bullets for key data Reservationists are taught to uphold.
                                                  • Gold Tee Time mindset for appointments with advisors
                                                  • Reservationist Communication strategy for missed appointments
                                                  
                                                  

                                                  Listers will appreciate the emphasis that Rui brings to the topic of communication in our repair shops.  Both as an essential skill… and one that can be taught or improved!

                                                  Part two of this conversation will focus on retention communication strategies for Reservationists. Stay tuned!

                                                  • Watch Full Video Episode
                                                  
                                                  

                                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                  Contact Information

                                                  • Email Craig O'Neill: speakup@craigoneill.net
                                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  ]]>Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  Our host Craig O’Neill welcomes his friend Rui Martins from Evolve AD.  Rui is a coach and trainer for our Canadian neighbors in the North.  

                                                  Listeners will appreciate this conversation which is focused on a pivotal role listeners will be keen to introduce to their shops.

                                                  It’s a role that focuses on communication, serves clients well, and will set your shop apart with deliberate authenticity in our new age of automated artificiality.

                                                  The role is ‘The Reservationist!”

                                                  In this talk we reference RRR Episode 922 - “The Role of the Reservationist in Auto Repair.”

                                                  Rui’s earlier talk with Carm Capriotto helped to describe the role of a reservationist and it’s benefits but in this episode of Speak Up! we are looking at implementation and how the role can be applied.  Listeners are highly encouraged to check our RRR EPisode 922!

                                                  Rui and Craig cover several topics and terms that relate to communication roles in the shop:

                                                  • The Reservationists role to answer, coordinate, and understand
                                                  • Simple concepts such as Shop Loading, Vehicle Inventory
                                                  • The Eight Bullets for key data Reservationists are taught to uphold.
                                                  • Gold Tee Time mindset for appointments with advisors
                                                  • Reservationist Communication strategy for missed appointments
                                                  
                                                  

                                                  Listers will appreciate the emphasis that Rui brings to the topic of communication in our repair shops.  Both as an essential skill… and one that can be taught or improved!

                                                  Part two of this conversation will focus on retention communication strategies for Reservationists. Stay tuned!

                                                  • Watch Full Video Episode
                                                  
                                                  

                                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                  Contact Information

                                                  • Email Craig O'Neill: speakup@craigoneill.net
                                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  ]]>a30dad0f-485e-4fe6-9f19-a6ee4deabf57Mon, 23 Dec 2024 00:15:00 -050047:34falsebonusTransforming Your Repair Shop to Professional Auto Service Center [THA 412]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class The transition from a traditional repair shop to a professional auto service center requires a commitment to professionalism, continuous education, and a people first approach. Join industry business coaches Cecil Bullard, Vic Tarasik, and Dave Schedin as they break down how to transform your auto repair shop into a professional service center that stands out and delivers exceptional value to your employees and clients. Cecil Bullard, President of the Institute for Automotive Business Excellence. Cecil’s previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Show Notes
                                                  • Watch Full Video Episode
                                                  • Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit
                                                  • Significance of Professionalism (00:02:44)
                                                  • Transitioning to a Professional Service Center (00:03:24)
                                                  • Perception of Value in the Industry (00:04:11)
                                                  • The Importance of Trust and Knowledge (00:06:16)
                                                  • Subjectivity of Professionalism (00:08:15)
                                                  • Circumstantial Professionalism (00:09:19)
                                                  • Investing in Training (00:11:29)
                                                  • The Role of Profitability (00:12:52)
                                                  • Continuous Improvement (00:13:25)
                                                  • Customer Expectations (00:14:39)
                                                  • Self-Care for Service Providers (00:16:41)
                                                  • Shop as a Living Entity (00:18:08)
                                                  • Training for Automotive Teams (00:20:55)
                                                  • Labor Rate Considerations (00:21:54)
                                                  • Understanding Business Responsibilities (00:22:00)
                                                  • Liability in the Automotive Industry (00:23:50)
                                                  • Insurance and Certification Issues (00:25:06)
                                                  • Employee Compensation and Profitability (00:26:09)
                                                  • Generational Challenges in Workforce Management (00:26:30)
                                                  • Professionalism in the Industry (00:27:17)
                                                  • Government Regulation Predictions (00:28:58)
                                                  • Self-Discovery Through Questions (00:29:36)
                                                  • Reframing Expenses as Investments (00:30:33)
                                                  • The Importance of Continuous Learning (00:35:40)
                                                  • Perceptions of Professionalism (00:39:07)
                                                  • Perspective on Growth (00:41:38)
                                                  • Humility in Business (00:42:21)
                                                  • Value of Professionalism (00:44:24)
                                                  • Mindset Shifts in the Industry (00:47:08)
                                                  • Abundance vs. Scarcity Mindset (00:48:28)
                                                  • Addressing Technician Shortages (00:51:34)
                                                  • Top Shops and Recruitment (00:54:14)
                                                  
                                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/       Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class The transition from a traditional repair shop to a professional auto service center requires a commitment to professionalism, continuous education, and a people first approach. Join industry business coaches Cecil Bullard, Vic Tarasik, and Dave Schedin as they break down how to transform your auto repair shop into a professional service center that stands out and delivers exceptional value to your employees and clients. Cecil Bullard, President of the Institute for Automotive Business Excellence. Cecil’s previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Show Notes
                                                  • Watch Full Video Episode
                                                  • Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit
                                                  • Significance of Professionalism (00:02:44)
                                                  • Transitioning to a Professional Service Center (00:03:24)
                                                  • Perception of Value in the Industry (00:04:11)
                                                  • The Importance of Trust and Knowledge (00:06:16)
                                                  • Subjectivity of Professionalism (00:08:15)
                                                  • Circumstantial Professionalism (00:09:19)
                                                  • Investing in Training (00:11:29)
                                                  • The Role of Profitability (00:12:52)
                                                  • Continuous Improvement (00:13:25)
                                                  • Customer Expectations (00:14:39)
                                                  • Self-Care for Service Providers (00:16:41)
                                                  • Shop as a Living Entity (00:18:08)
                                                  • Training for Automotive Teams (00:20:55)
                                                  • Labor Rate Considerations (00:21:54)
                                                  • Understanding Business Responsibilities (00:22:00)
                                                  • Liability in the Automotive Industry (00:23:50)
                                                  • Insurance and Certification Issues (00:25:06)
                                                  • Employee Compensation and Profitability (00:26:09)
                                                  • Generational Challenges in Workforce Management (00:26:30)
                                                  • Professionalism in the Industry (00:27:17)
                                                  • Government Regulation Predictions (00:28:58)
                                                  • Self-Discovery Through Questions (00:29:36)
                                                  • Reframing Expenses as Investments (00:30:33)
                                                  • The Importance of Continuous Learning (00:35:40)
                                                  • Perceptions of Professionalism (00:39:07)
                                                  • Perspective on Growth (00:41:38)
                                                  • Humility in Business (00:42:21)
                                                  • Value of Professionalism (00:44:24)
                                                  • Mindset Shifts in the Industry (00:47:08)
                                                  • Abundance vs. Scarcity Mindset (00:48:28)
                                                  • Addressing Technician Shortages (00:51:34)
                                                  • Top Shops and Recruitment (00:54:14)
                                                  
                                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>b4305a08-9a66-45c2-99ce-e4a89512ce57Fri, 20 Dec 2024 14:00:00 -050055:31falsefull412412How Manufacturers Are Supporting Auto Repair Professionals [RR 1017]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                                                  John Hanighen shares insights on Cloyes' recent acquisitions and their strategy to diversify product offerings, particularly in the electric vehicle market. He highlights the need for continuous learning and better perception of service professionals. The episode underscores the significance of collaboration among industry stakeholders and the role of manufacturers in supporting ongoing education and training for service professionals.

                                                  John Hanighen, CEO at Cloyes Gear and Products. Listen to John’s other episodes HERE
                                                  Show Notes
                                                  • Cloyes Shop Masters: https://cloyes.com/shop-masters/
                                                  • John's Role as CEO (00:01:53)
                                                  • Support for Service Professionals (00:02:46)
                                                  • Team Building and Leadership Insights (00:04:43)
                                                  • Diversifying Cloyes Product Offerings (00:06:05)
                                                  • Involvement in Education and Scholarships (00:07:25)
                                                  • Celebrating Mort Schwartz's Legacy (00:08:02)
                                                  • Training Portal Launch (00:11:12)
                                                  • The Importance of Service Professionals (00:14:50)
                                                  • Future of Training and Education (00:19:11)
                                                  • The Importance of Pride in the Industry (00:20:02)
                                                  • Understanding EV Batteries (00:20:39)
                                                  • ADAS and Repair Challenges (00:20:45)
                                                  • The Knowledge Gap in Repairs (00:21:01)
                                                  • Continuing Education in the Industry (00:22:28)
                                                  • Statistics on Certification Benefits (00:22:59)
                                                  • Supply Chain Challenges (00:24:08)
                                                  • Automation in Ports (00:25:21)
                                                  • Labor Concerns with Automation (00:27:23)
                                                  • Manufacturers and Service Professionals (00:28:55)
                                                  • Shop Masters Program (00:30:00)
                                                  • Collaboration with Industry Leaders (00:30:32)
                                                  • New Partnerships in Education (00:31:27)
                                                  
                                                  Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX - Now more than ever. https://www.aapexshow.com/ NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/             Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                                                  John Hanighen shares insights on Cloyes' recent acquisitions and their strategy to diversify product offerings, particularly in the electric vehicle market. He highlights the need for continuous learning and better perception of service professionals. The episode underscores the significance of collaboration among industry stakeholders and the role of manufacturers in supporting ongoing education and training for service professionals.

                                                  John Hanighen, CEO at Cloyes Gear and Products. Listen to John’s other episodes HERE
                                                  Show Notes
                                                  • Cloyes Shop Masters: https://cloyes.com/shop-masters/
                                                  • John's Role as CEO (00:01:53)
                                                  • Support for Service Professionals (00:02:46)
                                                  • Team Building and Leadership Insights (00:04:43)
                                                  • Diversifying Cloyes Product Offerings (00:06:05)
                                                  • Involvement in Education and Scholarships (00:07:25)
                                                  • Celebrating Mort Schwartz's Legacy (00:08:02)
                                                  • Training Portal Launch (00:11:12)
                                                  • The Importance of Service Professionals (00:14:50)
                                                  • Future of Training and Education (00:19:11)
                                                  • The Importance of Pride in the Industry (00:20:02)
                                                  • Understanding EV Batteries (00:20:39)
                                                  • ADAS and Repair Challenges (00:20:45)
                                                  • The Knowledge Gap in Repairs (00:21:01)
                                                  • Continuing Education in the Industry (00:22:28)
                                                  • Statistics on Certification Benefits (00:22:59)
                                                  • Supply Chain Challenges (00:24:08)
                                                  • Automation in Ports (00:25:21)
                                                  • Labor Concerns with Automation (00:27:23)
                                                  • Manufacturers and Service Professionals (00:28:55)
                                                  • Shop Masters Program (00:30:00)
                                                  • Collaboration with Industry Leaders (00:30:32)
                                                  • New Partnerships in Education (00:31:27)
                                                  
                                                  Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX - Now more than ever. https://www.aapexshow.com/ NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>2a430ab2-c087-4932-a2f1-edeb7ac83f87Fri, 20 Dec 2024 00:15:00 -050032:28falsefull10171017The Handbook for Self-Rentals: Fair Market and Taxes [E149] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                                  In this episode of Business by the Numbers, Hunt dives into the critical topic of self-rentals for shop owners. Whether you’re already renting your property to your business or just considering it, Hunt explains why paying yourself rent the right way protects your assets, ensures compliance, and preserves your business’s value.

                                                  • Learn why legal protection through a rental LLC is non-negotiable.
                                                  • Discover how to calculate fair market rent and why it matters.
                                                  • Avoid common pitfalls that could devalue your business when it’s time to sell.
                                                  • The role of rental LLCs in protecting personal and business assets.
                                                  • How to set up leases and bank accounts for compliance.
                                                  • Why undervaluing your rent can cost you during business sales.
                                                  • Tax implications of self-rentals (spoiler: it’s not about saving money).
                                                  • How to determine fair market rent for your property.
                                                  
                                                  

                                                  Thanks to our partners, NAPA TRACS and Promotive

                                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                  Thanks to our partner, Promotive

                                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                  Visit us Online: www.paarmelis.com

                                                  Email Hunt: podcast@paarmelis.com

                                                  Download a Copy of My Books Here:

                                                  • Wrenches to Write-Offs
                                                  • Your Perfect Shop 
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                  ]]>Thanks to our partners, NAPA TRACS and Promotive

                                                  In this episode of Business by the Numbers, Hunt dives into the critical topic of self-rentals for shop owners. Whether you’re already renting your property to your business or just considering it, Hunt explains why paying yourself rent the right way protects your assets, ensures compliance, and preserves your business’s value.

                                                  • Learn why legal protection through a rental LLC is non-negotiable.
                                                  • Discover how to calculate fair market rent and why it matters.
                                                  • Avoid common pitfalls that could devalue your business when it’s time to sell.
                                                  • The role of rental LLCs in protecting personal and business assets.
                                                  • How to set up leases and bank accounts for compliance.
                                                  • Why undervaluing your rent can cost you during business sales.
                                                  • Tax implications of self-rentals (spoiler: it’s not about saving money).
                                                  • How to determine fair market rent for your property.
                                                  
                                                  

                                                  Thanks to our partners, NAPA TRACS and Promotive

                                                  Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                  It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                  Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                  Thanks to our partner, Promotive

                                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                  Visit us Online: www.paarmelis.com

                                                  Email Hunt: podcast@paarmelis.com

                                                  Download a Copy of My Books Here:

                                                  • Wrenches to Write-Offs
                                                  • Your Perfect Shop 
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                  ]]>860732c6-a879-4432-8f93-337cb110f3d4Thu, 19 Dec 2024 00:15:00 -050022:57falsebonusThe Job Shadow and the Education Mountain [E165] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech

                                                  Matt Fanslow discusses his experience with a student from a local school who came to job shadow. This encounter highlights the challenges of training newcomers to the automotive repair profession, especially those lacking basic mechanical knowledge. Matt reflects on the student's unpreparedness and the broader issues within automotive education. He emphasizes the need for extended training programs and proper mentorship to adequately prepare individuals for careers as automotive technicians.

                                                  Show Notes

                                                  • Job Shadowing Experience (00:01:19)
                                                  • Student's Attire and Demeanor (00:02:32)
                                                  • Tour of the Shop (00:03:39)
                                                  • Understanding the Complexity of Automotive Work (00:05:09)
                                                  • Student's Lack of Mechanical Background (00:07:24)
                                                  • Pathways to Becoming a Technician (00:11:38)
                                                  • Challenges in Training Duration (00:12:39)
                                                  • Tools and Basic Knowledge Required (00:13:51)
                                                  • Complexity of Troubleshooting (00:15:15)
                                                  • Educational System's Demands (00:16:25)
                                                  • Need for Extended Training Programs (00:17:58)
                                                  • Challenges in Automotive Training (00:20:06)
                                                  • Changing Backgrounds of New Entrants (00:21:07)
                                                  • Shift in Learning Environments (00:22:28)
                                                  • Expectations and Frustration in Training (00:25:01)
                                                  • Encouraging Job Shadowing (00:26:07)
                                                  
                                                  

                                                  "Ask Us Anything!" with Matt Fanslow and Brin Kline

                                                  📆 Save the Date: Thursday, December 19th, 2024

                                                  🕒 Time: 8:00 PM EST

                                                  Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

                                                  Thanks to our Partner, NAPA Autotech

                                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                  Contact Information

                                                  • Email Matt: mattfanslowpodcast@gmail.com
                                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                  ]]>Thanks to our Partner, NAPA Autotech

                                                  Matt Fanslow discusses his experience with a student from a local school who came to job shadow. This encounter highlights the challenges of training newcomers to the automotive repair profession, especially those lacking basic mechanical knowledge. Matt reflects on the student's unpreparedness and the broader issues within automotive education. He emphasizes the need for extended training programs and proper mentorship to adequately prepare individuals for careers as automotive technicians.

                                                  Show Notes

                                                  • Job Shadowing Experience (00:01:19)
                                                  • Student's Attire and Demeanor (00:02:32)
                                                  • Tour of the Shop (00:03:39)
                                                  • Understanding the Complexity of Automotive Work (00:05:09)
                                                  • Student's Lack of Mechanical Background (00:07:24)
                                                  • Pathways to Becoming a Technician (00:11:38)
                                                  • Challenges in Training Duration (00:12:39)
                                                  • Tools and Basic Knowledge Required (00:13:51)
                                                  • Complexity of Troubleshooting (00:15:15)
                                                  • Educational System's Demands (00:16:25)
                                                  • Need for Extended Training Programs (00:17:58)
                                                  • Challenges in Automotive Training (00:20:06)
                                                  • Changing Backgrounds of New Entrants (00:21:07)
                                                  • Shift in Learning Environments (00:22:28)
                                                  • Expectations and Frustration in Training (00:25:01)
                                                  • Encouraging Job Shadowing (00:26:07)
                                                  
                                                  

                                                  "Ask Us Anything!" with Matt Fanslow and Brin Kline

                                                  📆 Save the Date: Thursday, December 19th, 2024

                                                  🕒 Time: 8:00 PM EST

                                                  Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

                                                  Thanks to our Partner, NAPA Autotech

                                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                  Contact Information

                                                  • Email Matt: mattfanslowpodcast@gmail.com
                                                  • Diagnosing the Aftermarket A - Z YouTube Channel
                                                  
                                                  

                                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lift