Retail Transformation Show with Oliver Banks

341: The Competitive Advantage of Complexity

Tue, 09 Sep 2025 05:00:00 +0100

Retailers often chase simplicity, hoping that stripping out complexity will make operations leaner and easier to manage. But what if that pursuit of simplicity actually makes you weaker? In this episode, Oliver Banks explores why complexity — when managed well — can become one of the most powerful sources of competitive advantage. From omnichannel experiences to personalisation, expert service and innovation, discover how embracing complexity can help you stand out, build resilience, and make your business harder to copy.

Listen to this episode and:

Understand the difference between good complexity and bad complexity.
Discover how complexity acts as a moat that competitors can’t easily replicate.
Learn how to manage and orchestrate complexity through operating model design and capability building.
Explore why leaning into the “hard stuff” may be your best path to long-term competitive advantage.

Show notes at www.obandco.uk/341.

340: Conscious Leadership in Action

Mon, 18 Aug 2025 14:00:00 +0100

What does it take to lead with both empathy and impact in today’s fast-moving retail environment? In this episode, we're joined by Tracey Clements—an experienced and values-driven leader who has held senior roles at Tesco, One Stop, Boots, and BP, and who also wrote the foreword to Oliver's book, Driving Retail Transformation. Listen as Tracey explores the concept of conscious leadership - what it means, why it matters, and how to bring it to life under real-world pressure. From balancing personal values with corporate culture, to developing "empathy with edge," Tracey shares a thoughtful, practical perspective on leadership that’s grounded in both self-awareness and commercial acumen.

Listen to this episode to discover:

What it means to lead consciously—and how to stay true to your values in high-pressure environments.
Why empathy is a critical transformation skill—and how to apply it to communication, conflict, and change.
The concept of “empathy with edge”—how to balance compassion with clarity and challenge.
How to evolve your leadership style over time through reflection, feedback, and influence.

The show notes are at www.obandco.uk/340.

339: Can AI Predict the Future? And Should It?

Thu, 14 Aug 2025 16:00:00 +0100

In retail, we’ve always tried to predict what’s coming next—what customers will want, where demand will shift, how operations should flex. But now, with AI advancing rapidly, a new question emerges: can AI actually help us predict the future—and should it? In this episode, we explore how and where AI can support forecasting and foresight, and where its limits lie. From short-term stock planning to long-term strategic bets, we’ll unpack the tension between the need for control and the reality of uncertainty - and why successful transformation requires blending of artificial intelligence with human judgment and instinct.

Listen to this episode to hear:

Why retailers need to predict the future over short, mid, and long-term time horizons.
How AI can enhance decision-making and the limitations to watch out for.
Where AI fits best in forecasting the future, and why human skills are still vital.

The show notes are at www.obandco.uk/339.

338: Making Change Stick for Frontline Retail Teams

Tue, 15 Jul 2025 14:10:00 +0100

Change is the only constant in retail, yet driving it through vast, multi-site operations poses unique challenges. In this episode, Oliver Banks sits down with Darren Kay, a veteran retail leader with companies like Debenhams, Poundland and now Hobbycraf, to unpack how to deliver meaningful, sustainable change on the frontline. From aligning dispersed teams and balancing “business as usual” with transformation, to the power of clear communication and two-way dialogue, Darren shares hard-won lessons for embedding change as a daily habit rather than a disruptive project.

Listen to this podcast episode to hear:

Learn how clear, honest “why” messaging secures frontline buy-in and bridges the gap between strategy and store-floor action.
Understand the role of inclusive, cross-functional teams in overcoming geographic and organisational silos.
Explore practical ways to prioritise change initiatives so they nest seamlessly within day-to-day operations.

The show notes are at www.obandco.uk/338.

337: [Show Update] Pressing Pause To Refocus

Tue, 15 Jul 2025 14:00:00 +0100

The Retail Transformation Show is back and better than ever. In this episode, discover more about what happened to pause the weekly release schedule. You'll also hear what's changing and why Oliver is more energised and excited than ever.

Listen to this podcast episode to hear:

Why pressing pause was the best way to level up the show’s impact for retail leaders.
Why the sharpened mission will help cut through the noise to deliver bold, strategic transformation guidance.
Discover revised plans on format, mixing quick tactical tips plus in-depth conversations with top executives.

336: Blending AI Into Retail Operating Models

Sat, 29 Mar 2025 17:25:00 +0100

AI seems to be everywhere - events, suppliers, press, work meetings. In terms of exposure, we've seen a huge surge. But when it comes to embedding AI into retail operating models, most organisations are still finding their feet. The real opportunity lies not in flashy tools or futuristic hype, but in using AI to enhance decision-making, sharpen execution, and empower teams. The value is in the simple and scalable, rather than the sexy. In this episode, we explore how AI can blend into your operating model and business to amplify what you're best at.

Listen to this episode and hear:

Why reframing AI as augmented intelligence unlocks its real value in retail operations.
Areas where AI is already augmenting retail operations in leading companies.
Four principles to help you and your organisation to embrace AI more effectively.

Show notes are at www.obandco.uk/336.

335: Out of Sight, Out of Mind

Sat, 22 Mar 2025 01:05:00 +0100

Some of the most critical problems in retail are unsolved, and they're not being looked at seriously enough. Whether it’s waste, supply chains, or workforce conditions, it’s often easier to look the other way. In this episode of the Retail Transformation Show, we explore what happens when retail challenges are left ‘out of sight, out of mind.’ From vast clothing mountains to overlooked supply chain and workforce issues, we uncover the hidden realities that deserve more attention—and ask what changes when we finally choose to see them.

Listen to this episode and discover:

Why it’s easy for both retailers and consumers to ignore uncomfortable truths.
The retail areas most likely to be overlooked—and why that’s risky.
How greater visibility leads to better decisions, accountability, and action.

The show notes are at www.obandco.uk/335.

334: A Year Of Driving Retail Transformation

Wed, 12 Mar 2025 05:00:00 +0100

Retail transformation is never a one-time event - it’s an ongoing journey. A year ago, Oliver Banks's book 'Driving Retail Transformation' was published to help retailers take control of change rather than react to it. Since then, the industry has continued to evolve, but the core principles in the book remain just as relevant today. In this special episode, we celebrate the book’s first birthday by revisiting the Retail Transformation Steering Wheel, exploring the six types of transformation, and reflecting on why people and psychology are still the biggest success factors. Whether you’ve read the book before or are just discovering it now, this episode will help you apply its lessons to your business today.

Listen to this episode and hear:

How the Retail Transformation Steering Wheel is a vital tool for navigating change effectively.
The six types of transformation and why retailers can’t afford to ignore them.
How to get teams engaged in the transformation, overcome resistance, and embed transformation into the organisation’s culture.
Why you must choose to be the driver of transformation and why this is the biggest mindset shift leaders need to make.

The show notes are at www.obandco.uk/334.

333: The Retail Carnival Is Coming

Mon, 03 Mar 2025 21:10:00 +0100

Roll up, roll up! The Retail Technology Show is one of the hottest retail events around right now. In 2025, it's set for its biggest year yet. To help us understand more about what's in store, Event Director Matt Bradley joins Oliver Banks to discuss what's on, and the key challenges and opportunities facing retailers now and as we look to the future. Plus, discover why this "retail carnival" is the show to go to.

Listen to this podcast episode to hear:

Why you should plan to come to the Retail Technology Show 2025.
Discover the key themes coming out from 100s of retailer research interviews.
How the event is set up to help you discover all forms of innovation.

The full show notes are at www.obandco.uk/333.

332: The Future For Retail's Frontline Workforce

Sun, 02 Mar 2025 16:00:00 +0100

Retail is built on people. From store colleagues and warehouse operatives to customer service teams, the frontline workforce plays a vital role in keeping the industry running. But in recent years, the structure of retail employment has changed dramatically. Cut backs, automation, flexibility, multiskilling and many other changes have impacted frontline workforce. With rising customer expectations, new technologies, and economic pressures, what does the future hold for retail’s workforce? In this episode, we’ll uncover the biggest workforce trends shaping the industry, the challenges facing retailers and employees alike, and what it truly means to be a people-centric retailer in 2025 and beyond.

Listen to this episode and discover:

The 5 elements shaping the future of the retail frontline workforce.
What happens to 41% of frontline store colleagues each week.
How to factor trends into becoming a people-centric organisation.

Find the full show notes at www.obandco.uk/332.

331: Is Your Retail Operating Model Draining Profits

Sat, 15 Feb 2025 16:18:00 +0100

Retailers often focus on sales and customer experience, but lurking beneath the surface, a flawed operating model can quietly drain profits. The worst part? Many of these inefficiencies go unnoticed because “this is how we’ve always done it.” In this episode of The Retail Transformation Show, join Oliver Banks and uncover the biggest hidden costs buried in retail operating models—from wasted labour and supply chain inefficiencies to outdated approval processes and underutilised technology. Plus, we’ll share real-world examples and actionable strategies to fix them before they sink your business.

Listen to this episode to discover:

Spot the warning signs of an inefficient operating model that’s draining profits.
Learn from real-world retail failures, including an e-commerce brand overwhelmed by peak demand.
Discover the five biggest hidden costs lurking in your retail operation.
Get actionable strategies to streamline processes, reduce waste, and improve decision-making.

Show notes are at www.obandco.uk/331.

330: Overcoming Uncontrollable Variation

Thu, 06 Feb 2025 23:00:00 +0100

Retail is full of natural variations—some predictable, some unexpected. Yet too often, businesses rely on averages, smoothing out the detail and missing critical insights. Successful retailers don’t just react to change; they anticipate it, refine their operating models and processes, and create systems that allow for fast, flexible decision-making. In this episode, we explore how to spot and manage variations in demand, operations, and customer behaviour—and why those who understand these patterns gain a competitive edge. If you want to take more control over your retail performance and make smarter, faster decisions, this episode is for you.

Listen to this podcast episode to hear:

Why averaging data is a dangerous approach to variation and how it hides the critical insights.
Why systems thinking can help understand retail variation.
How delaying decision points can help retailers optimise resources and respond faster.
Approaches for making operating models and making processes more flexible to variation and noise.

The show notes are at www.obandco.uk/330.

329: Overcoming Inaction In Transformation

Wed, 22 Jan 2025 18:30:00 +0100

Transformation doesn’t happen by chance—it happens through action. Yet, in the fast-paced and complex world of retail and retail transformation, inaction can become the silent killer of progress. Whether it’s uncertainty, overwhelm, fear of failure, or even hidden inaction, these challenges can quietly derail even the most ambitious initiatives. In this episode, join Oliver Banks and dive into the root causes of inaction and uncover actionable strategies to reignite momentum, overcome obstacles, and inspire teams to keep moving forward. Every transformation is made up of progressive steps - what will your next action be?

Listen to this episode of the Retail Transformation Show to:

Explore the most common causes of inaction that stall transformation efforts.
Learn practical methods to clarify work, set expectations, and align teams for progress.
Discover how visibility and prioritisation can prevent tasks from getting lost or overlooked.
And find out why you might be suffering from "false" inaction.

The show notes are at www.obandco.uk/329.

328: The Rapid AI Revolution In Retail

Thu, 16 Jan 2025 05:30:00 +0100

Artificial Intelligence is no longer a futuristic concept—it's here, and it's reshaping the retail industry in ways we could have only imagined just a few years ago. In this episode, we're learning about AI, from an AI. From unravelling the complexities of terms like Machine Learning and Agentic AI to exploring how AI is transforming the retail industry today and into the future, we’ll cover it all. We’ll also discuss the intersection of big data, quantum computing, and the key human considerations of deploying AI in retail. Whether you're an AI enthusiast or a retail leader looking to stay ahead of the curve, this episode will provide insights into what’s next for the retail industry in the age of intelligent technology.

Listen now to this episode to discover:

A clear understanding of essential AI terms and how they apply to the retail sector.
Practical insights into how AI is being used in retail today for inventory management, customer personalization, and predictive analytics.
Discover what’s on the horizon and how AI will continue to revolutionise retail and the wider world.
What an AI thinks about the human considerations and workforce impacts of AI in retail.

The show notes are at www.obandco.uk/328.

327: The Essential Retail Trends And Themes Shaping 2025

Thu, 09 Jan 2025 05:00:00 +0100

As we step into 2025, the retail landscape continues to evolve at a breathtaking pace. But what are the essential themes shaping the future of the industry? In this episode, Oliver Banks delves into the defining topics that retailers must navigate, from the evolution of AI to the growing influence of retail media networks. Discover how financial pressures, social commerce, cross-border trade, and Retail as a Service are setting the tone for the year ahead. Whether you’re looking to anticipate challenges or uncover new opportunities, this episode offers the insights you need to thrive in the fast-changing world of retail.

Listen now to discover:

Why financial management is even more in focus this year.
How AI will evolve in the retail sector, and the opportunities and risks it presents for businesses.
How cross-border commerce is reshaping convenience and consumer expectations.
Why social commerce's special blend will drive the next wave of shopping.
And more!

The show notes are at www.obandco.uk/327.

326: Retail Review Of The Year 2024

Tue, 31 Dec 2024 16:26:00 +0100

The retail industry continues to change and transform, and in this episode, join Oliver Banks and look back at stand-out news stories from the past 12 months. As Amazon felt the heat of competition, we saw John Lewis reverse a major change. Meanwhile, many retailers struggled whilst AI looked to turn everything on its head. Discover the most transformative and strategic moves, as well as exploring crucial retail trends that have played out over 2024 and what they mean for 2025.

Listen now to discover:

Why Amazon are under pressure and how they're responding.
Which technology is dividing the retail industry - and why it's confusing to decide what's right.
How John Lewis are revising their strategy whilst also making big bets.
Plus more important innovations and evolutions from across the industry.

Show notes are at www.obandco.uk/326.

325: Rethinking Pre-Purchase Personalisation

Mon, 16 Dec 2024 07:00:00 +0100

Omnichannel and personalisation are among the most overused terms in retail today. Omnichannel is too often condensed to the transaction and delivery aspects. Meanwhile, we sometimes forget how to add personality to our personalisation. In this episode, Oliver Banks is joined by Ines Clark, former Head of Global Strategy at Farfetch. Together, they break down the omnichannel customer journey and consider how to add the human touch into the pre-purchase stages in a personalised way, to genuinely help customers to shop. Tune in to explore the exciting opportunities for retailers to redefine pre-purchase customer experience.

Listen to this episode to discover:

Learn why omnichannel is about more than just buying and receiving - and consider what's possible for embracing omnichannel at other stages.
How to rethink personalisation into two distinct components.
Which sector should retailers look to for inspiration in omnichannel and personalisation?

The show notes are at www.obandco.uk/325.

324: Uncovering The Blind Spots Of Innovation

Wed, 11 Dec 2024 00:00:00 +0100

In the fast-paced world of retail, it’s easy to miss important trends and signals that are caught in our blind spot. Those hidden challenges and unnoticed risks can catch even the most seasoned leaders off guard. In this episode, Oliver Banks sits down with Carl Boutet, author of the new book BlindSpot, to uncover why these unseen risks occur, their impact on businesses, and how to avoid being caught off-guard. Together, they explore strategies for staying alert while balancing the critical elements of retail success, from customer focus and competitor awareness to operational efficiencies and financial health. Whether you're navigating technological innovation or operational changes, this conversation will help you sharpen your vision and stay ahead of the curve.

Listen to this episode to discover:

How to avoid being caught off-guard by the rapidly evolving world of technology.
What the most important skills to be developing right now are.
How to learn and adapt, as both an individual and as a company.

The show notes are at www.obandco.uk/324.

323: Conquering Change Fatigue

Thu, 05 Dec 2024 05:00:00 +0100

Change is an inevitable part of business, but too much change can create fatigue—leading to confusion, resistance, and burnout at every level of an organisation. In this episode, Oliver Banks dives into the concept of change fatigue, exploring how it impacts teams, leaders, and even end consumers. we explore the root causes of change fatigue, its effects on every level of an organisation, and how you can make change more manageable and meaningful. Whether you're leading change, experiencing it, or supporting those who do, this episode will equip you with insights to ease the strain and embrace transformation effectively.

Listen to this podcast episode to:

Understand why too much change—too quickly or over an extended period—leads to fatigue and rejection.
Uncover the hidden costs of change fatigue on productivity, decision-making, and customer satisfaction.
Learn how to identify and address the mental strain caused by change to ease adoption and build competence.
Discover ways to prioritize, plan, and orchestrate change to prevent burnout and confusion.

Show notes are at: www.obandco.uk/323

322: Spotting The Warning Signs Of Distress

Sat, 30 Nov 2024 16:00:00 +0100

Retail is a tough business, and even the biggest brands can face distressing times. In this episode, Oliver Banks is joined by retail expert Rhea Fox to uncover the essential lessons from struggling and failing retailers. Together, they explore the common challenges that distressed businesses face, the warning signs that often go unnoticed, and the root causes of financial difficulties. Whether you're looking to spot risks early, turn around a struggling operation, or avoid these pitfalls altogether, this episode offers invaluable insights into navigating the complexities of retail in uncertain times.

Listen into this episode now to hear:

Understand the shared challenges and root causes that lead retailers into distress.
Spot the telltale traits of businesses that may not realize they're in trouble.
Consider whether what the future holds for smaller vs larger businesses.

The show notes are at www.obandco.uk/322.

321: The Hidden Neuro-Influences In Retail

Sat, 23 Nov 2024 20:00:00 +0100

Many aspects of retail success are underpinned by the complexities of human psychology. Every decision your customers make—whether it’s choosing a product, responding to a promotion, or choosing to shop in a store or recommending to friends —is influenced by subtle yet powerful neuro-influences. These cognitive strategies shape perceptions, drive actions, and can unlock significant opportunities for your business. Are you using these to drive your business forward? And should you or does this cross ethical boundaries? Listen now to understand the powerful opportunities and dangers tucked into the psychology of shopping.

Listen to this episode of the Retail Transformation Show and discover:

What are neuro-influences and where are they used.
How effective use of psychology can boost business performance.
The unintentional dangers of misusing neuro-influences.

The show notes are at www.obandco.uk/321.

320: Golden Nuggets From The Sixth Year Of The Podcast (part 2)

Thu, 14 Nov 2024 06:00:00 +0100

Catch up on the best bits from the last 12 months of the podcast. Join Oliver Banks and celebrate 6 years of the Retail Transformation Show with clips and key takeaways diving into AI, 'As A Service' offerings, sustainability, connectivity and great retailing examples from around the world. Listen into some of the best bits.

Listen into this episode to hear:

How to unlock next-level digital experiences in stores.
Why the customer experience is forged faster than you expect.
Examples of excellent retailing from across the world.

The show notes, including references to all of the topics discussed are at www.obandco.uk/320.

319: Golden Nuggets From The Sixth Year Of The Podcast (part 1)

Fri, 08 Nov 2024 06:00:00 +0100

The strongest companies in the retail industry are those that continue to navigate the disruption and continually shift their focus on what matters most. The Retail Transformation Show continues to guide you to do that and the podcast is now celebrating it's 6th birthday. To celebrate, join Oliver Banks and take a look back at the past year and some of the iconic golden nuggets shared in solo shows and with special guests. Listen in to the first part of this best bits episode.

Listen to this episode for:

Highlights from different episodes, featuring expert guests and from Oliver Banks’s solo shows.
Takeaways on topics like new business models, becoming human-centric, avoiding short-term thinking, collaboration and much more.

The show notes and full list of episodes are at www.obandco.uk/319.

318: Expanding Your Retail Store Empire

Wed, 30 Oct 2024 18:00:00 +0100

Delve into the dynamic world of retail expansion. As the retail landscape evolves, we're exploring how savvy retailers are not just surviving but thriving by strategically growing their physical presence. From harnessing the power of omnichannel strategies to creating adaptable store formats, we'll uncover the secrets to building a profitable, sustainable, and customer-centric store empire. Whether you're a seasoned physical store retailer or just embarking on the foundations of your retail estate, this episode is packed with insights to help you navigate the future of retail.

Listen in to discover:

How leading retailers are using stores to develop their omnichannel offering.
How adaptable store formats are being used to meet customer needs and test and learn.
Why data should be used to minimise the risk of opening new stores.
The other crucial factors to consider when expanding your store estate.

The show notes are at www.obandco.uk/318.

317: Is Retail As A Service Leveling the Playing Field?

Mon, 21 Oct 2024 07:00:00 +0100

The rise of Retail as a Service (RaaS) has opened up transformative opportunities for retailers, but it also poses serious challenges. In this episode, join Oliver Banks to dive deep into the evolving RaaS landscape and explore the key factors that are shaping its future. From data privacy concerns to expansion into new categories, we’ll dissect the pros, cons, and potential pitfalls of this new business model. Whether you're considering RaaS for your business or are curious about the changing dynamics of retail, this episode offers fresh insights and perspectives on what’s to come.

Listen to this episode now to:

Understand how RaaS is both levelling the playing field and empowering major retailers.
Explore the 5 emerging factors which are shaping the future of RaaS.
Discover how non-retail companies are entering the RaaS space and what that means for the future.

Show notes are at www.obandco.uk/317.

316: The Rise Of Retail As A Service (RaaS)

Mon, 14 Oct 2024 16:00:00 +0100

Retail-as-a-Service (RaaS) is a fast evolving segment of retail which offers new profit streams or the ability to quickly scale a new business or channel. Today, we're exploring how this model is reshaping the retail landscape. From the growth of global giants like Amazon, Ocado and THG to the rise of supply chain innovators like Shein, we unpack the key drivers behind this trend and what it means for retailers of all sizes. Whether you're considering adopting RaaS, already a provider, or wondering about the challenges and opportunities that this shift means for your business, this episode will offer valuable insights into the RaaS opportunity. Show notes are at www.obandco.uk/316.

315: The 10-Second Customer Journey

Mon, 07 Oct 2024 21:42:00 +0100

In the digital world, consumers have an incredible volume of choice, with great visibility but also subject to near infinite distractions. So as retailers, when we have a moment of a customer's attention, we need to consider how to make the most of it. Todd Unger, the Chief Experience Officer of the American Medical Association and author of The 10-Second Customer Journey joins to explore more and share how commerce companies can drive meaningful transformation.

Listen to this episode to hear:

How customer perception is rapidly formed.
Why there are no excuses not to offer a state-of-the-art customer experience.
How to understand the customer journey from your customer's point of view.

The show notes are at www.obandco.uk/315.

314: Reviewing Rufus, Amazon's New Chatbot

Fri, 04 Oct 2024 21:00:00 +0100

Amazon launched Rufus as its virtual shopping assistant, using Gen AI to support customers as they browse the ecommerce site. But is this a sign of the future of retail or just another chatbot? Join Oliver Banks as he reviews how Rufus performs and considers the longer term opportunities of this technology. Learn about the good and the bad of this initiative and decide if you think this could be an initiative that stands the test of time.

Listen to this episode and discover:

Whether Rufus is biased to pushing Amazon brands and products.
Why Amazon still has work to do.
Which new development is most surprising and why.

Show notes at www.obandco.uk/314.

313: The Most Exciting Part Of Retail

Mon, 23 Sep 2024 21:41:00 +0100

Retail is evolving at an incredible pace, with new innovations and trends constantly reshaping the landscape. But at its core, retail is still about one thing: connecting customers to their passions. In this episode, we dive deep into the most exciting aspects of retail today, including the role of content, stores and people. Discover why the true magic of retail lies not in the products themselves, but in how we help customers engage with and elevate their passions. As both a retailer and a consumer, this episode will inspire you to rethink the power of retail.

Listen to this episode and:

Learn how connecting customers to their passions is reshaping the retail landscape.
Explore the role of omnichannel experiences and how they're evolving to meet customer expectations.
Discover how custom products and convenience are driving the next wave of retail innovation.
Understand the power of community-building and how retailers can foster connections around shared passions.

Show notes are at www.obandco.uk/313.

312: Three Big Ideas For The Future Of Grocery

Mon, 16 Sep 2024 09:25:00 +0100

Envisaging the future of retail can feel confusing and potentially a waste of time. We often get stuck in today's problems and challenges, or we go to the other end of the spectrum and consider radical science fiction ideas. But what if we step back and allow ourselves to imagine what retail, and specifically grocery, could look like in 10 years? In this episode, Oliver Banks dives into three exciting concepts from his latest collaboration with RETHINK Retail, exploring shopper-driven innovation, retail media's potential fall, and a revolutionary approach to grocery e-commerce partnerships. Join the conversation as we speculate on the future of retail and how it could impact us all.

Listen to this podcast episode and:

Consider how we could adopt online shopping tools into the physical store.
Discover why we must be prepared for the rise and fall of retail media.
Explore how the retail industry can overcome the challenges of unprofitable online operations.

Show notes are at www.obandco.uk/312 where you can find the full RETHINK Retail report as well as more episodes to check out next.

311: Beyond The Classic Retail Business Model (part 2)

Mon, 09 Sep 2024 21:44:00 +0100

Retail is evolving faster than ever before, and the traditional "buy and sell" model might not be enough to thrive in the future. In this episode, we’re continuing our exploration of new business models that will reshape the retail landscape by 2030. From retail media networks to resale programs, we'll break down the innovative strategies that retailers are using to unlock new revenue streams and deliver value. If you want to understand how to stay ahead of the competition and ensure your retail business is future-proof, you won't want to miss this episode.

Listen to this episode of the Retail Transformation Show and:

Discover the growing power of retail media networks and how they’re transforming retailers into media companies.
Learn how Retail as a Service can unlock new revenue streams by offering retail capability and expertise to other businesses.
Explore how resale models are helping retailers leverage sustainability to drive profits and connect with eco-conscious consumers.
Understand the business model which holds massive value and shouldn’t be ignored.

Show notes are at www.obandco.uk/311.

310: Beyond The Classic Retail Business Model (part 1)

Mon, 02 Sep 2024 22:10:00 +0100

With thin margins and fierce competition, sticking to the classic business model might not be viable enough to ensure future success. The next wave of retail profits will likely come from innovative and disruptive business models that go beyond the traditional "buy and sell" approach to wholesale and retail. In this episode, we're exploring some of the most promising avenues that retailers should consider. Whether you're looking to integrate services, adopt a subscription model, or even launch your own brand, this episode will equip you with insights to stay ahead of the curve and redefine what success looks like in the future of retail.

Listen to this podcast episode to:

Discover what defines a new business model and why simply expanding your product line isn’t enough.
Explore new revenue and value opportunities by moving up the supply chain, offering services, or implementing subscription models.
Learn from live examples of retailers who have tried and tested these new business models.

Show notes are at www.obandco.uk/310.

309: When Transformation Succeeds

Mon, 26 Aug 2024 23:44:00 +0100

Success in transformation isn’t just about reaching the finish line—it’s about what happens after. When a transformation project succeeds, the work isn't over. This episode dives into the critical steps required to ensure the change is sustainable, embedded, and truly delivers maximum value for your business in the long run. From transitioning ownership to business-as-usual teams to celebrating wins with empathy, Oliver Banks explores the often overlooked but crucial activities that make transformation stick. Whether you’re in the final stages of a project or planning ahead, tune in to join Oliver and learn how to wrap up your transformation efforts the right way and set up your organization for continued success.

Listen to this episode to discover:

The essential handover activities that ensure smooth transitions from project mode to business as usual.
The importance of celebrating success with empathy.
How to revisit the transformation later to drive ongoing improvements and maintain the change over time.

Find the full show notes at: www.obandco.uk/309.

308: When Transformation Fails

Mon, 19 Aug 2024 23:11:00 +0100

A significant portion of transformation initiatives fail. But for this common outcome, why do we not have a defined or more considered approach to failure? Join Oliver Banks and explore the intentional actions that you must take when your transformation initiative crashes. From damage limitation through to the four types of lessons to learn, step through the aspects that you need to face into.

Listen to this episode to discover:

A framework of elements to guide you through the process of transformation failure.
How to ensure lessons learned are not forgotten.
And the metaphor to help understand the considerations you'll need to factor in.

Show notes are at www.obandco.uk/308.

307: Avoiding Transformation Failure

Mon, 12 Aug 2024 21:22:00 +0100

Transformation efforts are often fraught with risk, and research shows that many initiatives end in failure. But failure isn't a single, uniform outcome—it's a multi-dimensional challenge that can strike at different stages and in various forms. In this episode, we'll dissect the three different dimensions of transformation failure and explore strategies to avoid these pitfalls. Whether you're leading a major transformation or a smaller-scale change, understanding these dynamics is crucial for navigating your journey to success.

Listen to this episode and discover:

The four types of transformation failure and why you need to recognise them.
Why and when failure is a good outcome to celebrate.
Five tips to help avoid transformation failure.

Show notes are at www.obandco.uk/307.

306: Stay Up To Speed With The Retail Show

Mon, 05 Aug 2024 18:22:00 +0100

The world of retail is always evolving and it can be hard to stay up to speed. Fortunately, the new podcast from Oliver Banks has you covered. The Retail Show is the weekly podcast with useful news and relevant views. Listen in to an episode of The Retail Show podcast and remember to subscribe on your usual podcast app. Alternatively, head over to TheRetailShow.uk.

In this episode, you'll hear:

News you can use - essential headlines and actionable takeaways.
Insight spotlight - and why Walmart is talking about "adaptive retail".
And finally - an amusing or good news story to help put a smile on your face.

The show notes from this episode are at www.obandco.uk/306.

305: Winning At Continuous Improvement

Mon, 29 Jul 2024 23:00:00 +0100

In the fast-paced world of retail, staying ahead requires more than just reacting to changes; it demands a commitment to continuous improvement. In this episode of the Retail Transformation Show, Oliver Banks dives into the principles and practices that can help retailers thrive by fostering a culture of ongoing enhancement. From the roots of Lean Six Sigma to practical insights from companies pioneering with continuous improvement, this episode explores the strategic, operational, and cultural challenges that can make or break your continuous improvement initiatives. Tune in to discover how you can create a more efficient, effective, and responsive organisation that consistently meets customer needs.

Listen to this podcast episode to hear:

Discover the importance of cross-functional collaboration and breaking down operational silos.
Understand why continuous improvement is more than just a cost-saving exercise.
Gain insights into creating a culture that embraces change and values regular feedback.

Show notes are at www.obandco.uk/305.

304: The Fragile Digital World: Lessons From The CrowdStrike Outages

Mon, 22 Jul 2024 05:30:00 +0100

In today's digital age, retail businesses heavily rely on technology to ensure smooth operations and customer experience. However, what happens when that technology fails? In this episode, we delve into the recent CrowdStrike outage that caused widespread disruptions, highlighting the importance of resilience and preparedness in the face of unexpected tech failures. Join Oliver Banks as he uncovers the lessons learned, the power of a strong company culture, and the critical steps retailers must take to safeguard against future outages. This is an episode you don't want to miss if you're keen on fortifying your business against the vulnerabilities of our interconnected digital world.

Listen to this episode and discover:

How we've forgotten previous outages.
Discover the crucial role of people and company culture during IT outages.
Understand the importance of comprehensive disaster recovery plans for uncomfortable scenarios.
Gain insights into proactive strategies to ensure business continuity during major disruptions.

The show notes are at www.obandco.uk/304.

303: Exploring Retail Around The World

Mon, 15 Jul 2024 10:30:00 +0100

The world of retail is ever-changing. But how does the retail industry change across the world. In this episode, Oliver is joined by fellow podcaster and retail expert, Paula Macaggi. Paula brings a wealth of experience of retail connections, events, and experiences from 5 continents. This experience highlights the similarities, differences and opportunities for retailers across the planet.

Listen to this podcast episode to hear:

Examples of world-class customer experiences, and how they can drive up premium perception.
Retail technologies that are seeing global growth and adoption.
And, which country is the best at retail.

The show notes are at www.obandco.uk/303.

302: The Democratisation Of Retail

Mon, 08 Jul 2024 23:00:00 +0100

Are we seeing the democratisation of retail right now? The barriers to entry are being crushed. All sectors of retail, supply chain, manufacturing, product design and commerce is essentially becoming open source and accessible to all. This welcomes a flood of competitive start-up businesses that can compete on a level playing field with established global corporates. In this episode, join Oliver Banks to explore what this means for incumbent retailers and customers.

Listen to this episode of the Retail Transformation Show and hear:

Why the retail and commerce sectors are becoming more open and accessible.
How ecommerce is leading the democratisation of retail
The one sector that has not been made available to smaller companies.

Show notes at www.obandco.uk/302.

301: Looking Inside 'Driving Retail Transformation'

Mon, 01 Jul 2024 22:02:00 +0100

Curious about what's inside Oliver Banks's book "Driving Retail Transformation"? In this episode, take a chapter-by-chapter journey through the book, to discover the insights, strategies, and tools you'll find in each section. Learn more about the style of the book and how this can be your guide to successful retail transformation. Tune in to get an insider's look and see how "Driving Retail Transformation" can progress your business forward.

Listen into this episode to discover:

A chapter-by-chapter blow of what's inside the book.
How the Retail Transformation Steering Wheel will help you steer your change initiatives.
Additional behind-the-scenes stories about the origins of the book.

Show notes at www.obandco.uk/301.

300: Reflections And Evolutions

Mon, 24 Jun 2024 20:07:00 +0100

There have been huge industry developments since the Retail Transformation Show podcast launched back in 2018. In this episode, the host, Oliver Banks shares his experiences of setting up the podcast and four key learnings from 300 episodes. He also reveals an exciting development to help keep you informed about the ever-evolving world of retail... A new podcast: The Retail Show. Tune in to find out more.

Listen to this episode and discover:

Why retail is both simple and complicated.
How change happens (and the one example that bucked the trend).
More about the exciting announcement about Oliver's new podcast.

The show notes are at www.obandco.uk/300.

299: Why Simplifying Is Hard (And How To Approach It)

Mon, 17 Jun 2024 20:03:00 +0100

Operational simplification is a goal for many businesses. But simplification projects are not necessarily simple by themselves. There can be big implications and it's easy for the customer of the change to reject the new initiative altogether. Join Oliver Banks and discover the challenges of simplifying an operating model as well as five techniques to help you drive simplified operating models.

Listen to this episode and discover:

Why simplification is a valid form of transformation.
The common challenges facing simplification programmes.
And five approaches to drive your simplification forward.

The show notes are at www.obandco.uk/299.

298: Flagship Stores: Strategic Play Or Vanity Project

Mon, 10 Jun 2024 16:25:00 +0100

Flagship stores are incredible shops - the epitome of excellence and offering customers a fantastic shopping experience. But they can be excessively lavish and hugely costly with no expense spared in a bid to worship the brand. In this episode, join Oliver Banks and consider if flagships are a viable strategic approach for you and your brand, or if they're an expensive vanity project, wasting precious time, money and attention.

Listen to this episode of the Retail Transformation Show to hear:

Discover the strategic benefits and potential drawbacks of flagship stores.
Learn from real-world examples of successful flagship stores and their unique approaches.
Understand the considerations for integrating flagship stores into your broader retail strategy.

Show notes at www.obandco.uk/298.

297: The Great Workplace Debate - WFH vs RTO

Mon, 03 Jun 2024 13:36:00 +0100

In 2020, the world shifted to WFH in response to the coronavirus pandemic. We learnt how to get things done remotely through necessity. But since then, there has been an ongoing tension between work from home (WFH) and the return to office (RTO). Different companies have announced different policies with staunch supporters on both sides of the argument, as well as genuinely valid perspectives for and against each option. Join Oliver Banks and explore the key factors to consider about the future of work, productivity, teams and workplaces.

Listen to this episode to discover:

The pros and cons of both working from home and office-based work.
The key considerations when it comes to leading transformation from the office vs remotely.
Why we must return to the company purpose and values.
The crucial factors that a retailer's office based teams cannot forget.

Show notes are at www.obandco.uk/297.

296: Reimagining The Role Of The Physical Store

Mon, 27 May 2024 06:00:00 +0100

Dive into the future of retail with this thought-provoking episode, where you'll explore the evolving role of stores far beyond traditional sales spaces. From showrooms and delivery hubs to sustainability centers and community hubs, stores are being reimagined as multifunctional spaces that enhance customer experience and foster lasting relationships. Join Oliver Banks as he unveils the myriad ways in which modern stores are adapting to not just survive but thrive in today’s competitive retail landscape. In turn, consider how your stores can transform into a dynamic part of the retail revolution.

Listen to this podcast episode and:

Explore if the traditional role of stores is fading in modern retail.
Learn how technology blends with store operations to enhance customer experiences.
Understand how stores are evolving into community hubs and collaborative spaces.
Discover strategies for integrating multifunctional roles into your store design and operating model to stay competitive.

Show notes are at www.obandco.uk/296.

295: Shift Customer Experiences Into Memories

Mon, 20 May 2024 22:20:00 +0100

If we focus only on creating a great customer experience in the moment, we're missing the opportunity for positive impact. This episode explores how to craft unforgettable customer interactions that forge long-term loyalty. Join Oliver Banks and discover why we must consider designing memories and how neuroscience reveals the opportunities to etch the brand into a customer's brain. The aim is to create positive, lasting impressions and avoid negative memories so that customers remember the brand fondly and choose to keep coming back for an excellent experience.

Listen to this episode and hear:

How the brain creates memories and how we can use this to our advantage.
Discussion prompts to design retail interactions that turn routine outings into standout memories.
How emotional connections can amplify the likelihood of forming customer memories.
How to reverse the approach to avoid creating bad memories.

The full show notes are at www.obandco.uk/295.

294: The Inevitable Transformation Challenges

Mon, 13 May 2024 17:30:00 +0100

In the complex world of retail transformation, the journey is often fraught with obstacles and challenges. This episode dives deep into the reality that transformation initiatives frequently encounter setbacks, and how these stumbling blocks are not just barriers but crucial learning opportunities. Join Oliver Banks as he unravels the intricacies of navigating change challenges. He presents three truths and plenty to reflect on about your own transformation initiatives. Whether you're starting a new initiative, rescuing a broken transformation or trying to keep a change on the path to success, this discussion shares the critical considerations of managing change in the real world.

Listen to this episode of the Retail Transformation Show podcast and discover:

Why experiencing and recognising problems in your transformation is a good situation.
How the fear of failure might inadvertently be encouraging failure to occur.
The three truths about transformation challenges and what you must consider in turn.

Show notes are at www.obandco.uk/294.

293: Becoming A Human Centric Company

Mon, 06 May 2024 15:30:00 +0100

Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like "our people are our most important asset" or "we put the customer at the heart" are often proclaimed but are at risk of being overlooked. Classic business outcomes like profit tend to fight it's way into pole position, guiding us about how we think, behave and act. To help us reflect on how we embrace humanity, Philippa White, author of Return On Humanity, joins to explain and explore what it really means to be human-centred.

Listen to this episode to discover:

Why many businesses are 'broken' right now?
How a company can adopt more “human” behaviours.
Why human-centric businesses are far more commercially successful.

Show notes at www.obandco.uk/293.

292: Leaping The Transformation Gap

Mon, 29 Apr 2024 20:50:00 +0100

The world is changing, but are you changing fast enough and looking to go far enough? Plenty of companies thought they were, but they've since been consigned to the history books. Are we facing a mental block that prevents us from seeing the true transformation that's required? Retail expert and author of Leaders Leap Steve Dennis joins to explain how retailers can avoid the trap of timid transformation and instead prepare themselves for a meaningful shift.

Listen to this episode of the Retail Transformation Show and hear:

Why we're coming up against a transformation gap that we can't see.
The seven mind leaps that retail leaders need to prepare for in order to lead the organisation forward.
How to find the balance between timid transformation and an unrealistic moonshot.
Why leaders are facing a new paradox of change.

Find the full show notes at www.obandco.uk/292.

291: Cutting Edge Solutions To Counter Shrink

Mon, 22 Apr 2024 20:08:00 +0100

Dive into the dynamic world of shrink solutions to combat one of the industry's major challenges, the rapidly increasing levels of unknown loss and theft. As retail evolves, so does the challenge of managing shrink and minimising theft; from advanced detection technologies to innovative on-floor strategies, each solution offers a unique angle on preventing loss. This episode is your guide to transforming shrink management into an opportunity for growth and innovation. Whether you're combating opportunistic shoplifting or organised crime, learn how tailored and localised approaches can revolutionise your retail environment.

Listen to this podcast episode to hear:

Uncover the power of localised approaches to shrink that cater specifically to the unique challenges experienced.
Discover cutting-edge technologies to prevent and detect shrink, from AI body language analysis to RFID tracking.
How to support frontline colleagues to combat shoplifting and retail crime.
The balance between protecting stock and maintaining a positive shopping experience.

Show notes are at www.obandco.uk/291.

290: Segmenting Shrink To Uncover The Real Challenge

Mon, 15 Apr 2024 16:45:00 +0100

Shrink in retail isn't just about hoping the number resolves itself; it's about understanding the intricate web of causes that lead to loss. While shrink has perennially been a concern for retailers, recent escalations in retail crime and aggressive incidents have thrust it into the spotlight with renewed urgency. In this episode, Oliver Banks explores and segments the nuanced causes of shrink, from theft and shoplifting to internal errors and process failures. Listen in to uncover insights on the true nature of shrink and prepare yourself with the knowledge needed to address these challenges effectively in your retail operations.

Listen to this episode to:

Learn to segment different types of theft to understand their specific impacts on shrink.
Discover the importance of analysing upstream supply chain activities to identify hidden shrink contributors.
Understand the effects of inadequate reporting and lax compliance on shrink issues.
Gain insights into interpreting shrink data to address underlying performance issues effectively.

Show notes are at www.obandco.uk/290.

289: Igniting A Start-Up Spark In Big Business

Mon, 08 Apr 2024 18:00:00 +0100

When a company is first founded, it's full of life. There is a start-up spark that drives improvement and change, and challenges the norm. But when that same company grows into a big business and becomes recognised as a "corporate" rather than a "start-up", this spark is diluted or even extinguished completely which can be a dangerous position. So as we're looking to transform, how can we ignite (or maybe reignite) the start-up spark in big business? Join Oliver Banks and discover how you can take on the traits and mindsets of an entrepreneur to build a culture that's ready for change and disruption.

Listen to this episode to discover:

Why it's important to adopt an entrepreneurial mindset, and how this spark enables transformation.
Six essential traits to blend elements of a start-up culture which can rejuvenate your organization.
The simple, actionable steps you can start today for each entrepreneurial trait.

The full show notes are at www.obandco.uk/289.

288: How Our Own Brain Blocks Meaningful Work

Mon, 01 Apr 2024 15:00:00 +0100

In the fast-paced world of today, the tug-of-war between immediate tasks and strategic objectives is relentless. We know the tasks that need to get done. But why don't we do them? In this episode, Oliver Banks uncovers the psychology and neuroscience behind meaningful work and explains how our own brains can prevent us from the most important tasks and activities that we must do. Learn four simple approaches to overcome this, as well as consider the organizational impacts that could be present.

Listen to this episode of the Retail Transformation Show and:

How the allure of immediate gratification undermines our significant yet demanding tasks.
Why we continually steer towards simple tasks and where this originates from.
Why we might suffer from an illusion of productivity.
What to do if organizational chaos means this is a widespread issue across the company.

Show notes at www.obandco.uk/288.

287: Why The Change Is Not Realising The Benefits

Mon, 25 Mar 2024 16:30:00 +0100

A transformation's business case shows a glittering alternative to the status quo of today. But after implementation, these benefits are never realised. They either don't exist or they can't be quantified. What happened? Was this a mirage? Were we being overly optimistic? In this episode of the Retail Transformation Show, Oliver Banks explores the reasons behind initiatives that can't or won't show the realised benefits.

Listen to this episode and hear:

The reasons that lead to benefit realisation challenges.
Why you need to critically assess your outputs and outcomes.
The root causes of low utilisation for your change.
What to do when you realise that the benefits can't be realised.

Show notes at www.obandco.uk/287.

286: The Department Store's Predicament

Mon, 18 Mar 2024 14:01:00 +0100

Department stores have played an enormous role in the retail landscape and often occupy large and important stores. However, in recent years, department store retailers have become increasingly challenged. While some have closed down, others continue to struggle in the face of increasing costs, intense competition, and faltering consumer demand. GlobalData's Managing Director, Neil Saunders joins to explore the challenge facing department stores and explore if the business model is still valid and viable.

Listen to episode 286 of the Retail Transformation Show and hear:

Why the department store model is increasingly under threat.
If alternative business models are more suitable.
How one department store has found its place in the modern retail market.

The full show notes are at www.obandco.uk/286, including more about Neil Saunders, suggested episodes to listen to next and more about the Retail Transformation Briefing.

285: How Technology Is Changing The Role Of People

Mon, 11 Mar 2024 20:00:00 +0100

There is always debate about whether technologies like AI and robotics are destroying frontline jobs and "dehumanising" organizations. Or is the opposite true, where the argument is that these technologies are creating brand-new roles and opportunities? Join Oliver Banks as he considers 3 major technologies that have been connected to major job losses to see what's happening. Also, reflect on the important question about what the role of people in the evolving world of retail is.

Show notes at www.obandco.uk/285.

284: Building Momentum To Deliver - Book Launch Special

Fri, 08 Mar 2024 18:30:00 +0100

A transformation's ultimate success is reliant on progress and execution. Because, without these aspects, nothing changes and the status quo lives on. The transformation withers and invested time, money and effort is wasted. In our special series of episodes, join Oliver Banks to explore the fourth quadrant of the core framework from his new book, Driving Retail Transformation: How to Navigate Disruption and Change.

Find out more at www.DrivingRetailTransformation.com.

283: The Human Side Of Change - Book Launch Special

Thu, 07 Mar 2024 18:33:00 +0100

The human aspects of transformation are among the hardest. They're often invisible, intangible and highly variable. But without facing into these factors, it's easy to veer off course and be blocked by obstacles. As we continue to celebrate the launch of Oliver Banks's new book, Driving Retail Transformation, this episode delves into aspects from the third quadrant of the Retail Transformation Steering Wheel which focuses on mindset and leadership.

Find out more at www.DrivingRetailTransformation.com.

282: Understanding The Solution - Book Launch Special

Wed, 06 Mar 2024 13:49:00 +0100

Once you understand the problem or challenge, then you can start to consider the options and opportunities that forge the solution. In this bonus episode of the podcast to celebrate the launch of Oliver's book, Driving Retail Transformation, explore the second quadrant of the Retail Transformation Steering Wheel and discover why documentation has more value than first meets the eye.

Find out more at www.DrivingRetailTransformation.com.

281: Understanding The Problem - Book Launch Special

Tue, 05 Mar 2024 19:00:00 +0100

Perhaps you know to "start with why". But before you understand the "why" of the transformation, you must first understand the status quo. What challenges face the business, or opportunities could be seized? In this special launch week bonus episode of the podcast, explore the first quadrant of the Retail Transformation Steering Wheel.

Find out more at www.DrivingRetailTransformation.com.

280: Driving Retail Transformation - Book Launch Special

Mon, 04 Mar 2024 11:00:00 +0100

Retail leaders face disruption on every side. But transforming in response, while necessary, is easier said than done. Oliver Banks's new book, Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty. In this special episode, explore the Retail Transformation Steering Wheel.

The book, Driving Retail Transformation: How to Navigate Disruption and Change is available in all good book stores.

Find out more at www.DrivingRetailTransformation.com.

279: Being Confident Despite Uncertainty

Mon, 26 Feb 2024 13:19:00 +0100

In a world spinning with volatility, uncertainty, complexity, and ambiguity, the ability to remain confident is more crucial than ever. This episode brings to the fore the insights of Julie Smith, an executive leadership coach and author of "Coach Yourself Confident," as she dissects the nuances of confidence in today’s fast-paced environment. Delve into the intriguing concept of the 'self-doubt tax' and how embracing failure can paradoxically become a cornerstone of building confidence. Also, unravel the strategies for cultivating inner trust and inspiring confidence in others, ensuring that leaders can navigate through uncertainty with conviction and poise.

Listen to this episode of the Retail Transformation Show and:

Learn the delicate balance between confidence and overconfidence and why embracing uncertainty is positive.
Discover strategies to mitigate the 'self-doubt tax' that leads to burnout and nervousness whilst preventing progress.
Explore how failure is a transformative tool for personal and professional growth that encourages confidence.
Learn effective ways as a leader to bolster confidence.

Find the full show notes at www.obandco.uk/279.

278: What My Book Is Not

Mon, 19 Feb 2024 17:28:00 +0100

In the ever-evolving retail landscape, success isn't just about simply adopting the best technologies or jumping on the hottest trends. It's about having the insight and agility to navigate through key themes and adapt to change. In this episode, delve into the philosophy behind Oliver Banks's book, "Driving Retail Transformation: How to navigate disruption and change." This guide equips you with the mindset and tools to carve your own path through the transformation journey. Join Oliver and learn what NOT to expect between the covers and why this book is being called "essential reading" for retail leaders.

Listen to this episode to discover:

Why you can't or shouldn't follow your competitor's transformation strategy.
How operating models and transformation connect.
Plus how to join the virtual launch for the book.

The full show notes are at www.obandco.uk/278.

277: Explore The Hyper-Connected Store

Mon, 12 Feb 2024 16:10:00 +0100

Connectivity is a standard expectation for modern retail stores. But what if networks and Wi-Fi connections could deliver more and open new opportunities? Enter the 'hyper-connected store'. In this episode, Keith Cahoon from Juniper Networks shares more about the vital role of connectivity and what modern networks can enable for forward-thinking retailers and their store environments.

Listen to this episode of the Retail Transformation Show:

Understand the essence of "hyper-connected" retail environments and how they revolutionize the shopping experience.
Discover the foundational technologies and strategies needed to implement hyper-connectivity in retail spaces.
Recognize the persistent challenges and misconceptions that prevent retailers from fully capitalizing on advanced connectivity solutions.
Gain insights into the future of retail connectivity, including the role of data-driven devices and the need for stores to remain adaptable and resilient in a rapidly evolving tech landscape.

The full show notes are at www.obandco.uk/277.

276: The Small Steps To Continuous Improvement

Mon, 05 Feb 2024 18:00:00 +0100

Delve into the art of continuous improvement which has reshaped industries and personal habits alike. Originating from Japanese car manufacturer Toyota and popularized through Lean Six Sigma, Kaizen is more than a methodology; it's a mindset of perpetual betterment. Join Oliver Banks and unpack the essence of making each day more efficient and effective than the last, applying Kaizen not only to business operations but also to personal growth and productivity. With practical tools and insightful discussions, we pave the way for incremental yet powerful transformations in your retail environment and beyond.

Listen to this podcast now:

Discover how the principle of Kaizen encourages constant progress and why small, daily improvements are the compound interest of performance.
Understand the importance of truly listening to customers to identify what adds value and what constitutes waste in your processes.
Learn how bringing the right people together can spark innovation and drive efficiency where it matters most—in the thick of the action.
Explore the 5S framework as a practical approach for optimal productivity and continuous improvement.

Show notes at www.obandco.uk/276.

275: Short Term Gains, Long Term Pains (part 2)

Mon, 29 Jan 2024 18:00:00 +0100

The best way of avoiding making reactive short-term decisions at the expense of long-term performance is to be more planned in the long term. Easy to say, harder to do. Join Oliver Banks and consider how you can avoid the long-term pains but instead look to build the plans, culture, and leadership attributes and attitudes that can weather the short-term challenges and continue to persevere on towards the company vision.

Listen to this episode of the Retail Transformation Show and discover:

The art of proactive planning to anticipate and adapt to market disruptions.
How a clear, purpose-driven vision can guide your company through short-term challenges without losing sight of long-term goals.
Finding the right transformation that delivers goals and don't compromise future growth.
Insights into building a business model that is robust, diversified, and resilient to changes in the market landscape.

Show notes at www.obandco.uk/275.

274: Short Term Gains, Long Term Pains (part 1)

Mon, 22 Jan 2024 16:05:00 +0100

Confront the retail strategist’s dilemma: seizing the day without compromising tomorrow. In tough trading conditions, we chase short-term targets with a tempting path of quick fixes and instant rewards. But do we pause to consider the long-term game? Like a game of chess, every move counts and victory is not achieved in a single turn. Join Oliver Banks and learn the tactics that ensure today’s wins don’t become tomorrow’s losses through a series of considerations, thought-provoking questions and key activities.

Listen to this episode of the Retail Transformation Show and hear:

How humanity is almost destined to chase the short term at the expense of long term goals.
Learn how to use strategic decision making to balance immediate business needs with sustainable growth.
Which crucial considerations must you factor in as you deliver near-term targets and preserve future opportunities.
Why we must learn from the chess grandmasters.

Find the full show notes at www.obandco.uk/274.

273: Blending Labour Savings And Service Levels

Mon, 15 Jan 2024 17:30:00 +0100

Dive into the critical balancing act that modern retailers face: achieving labour cost savings while preserving the invaluable human touch in customer experiences. Explore the evolving roles of store staff, the dynamic interplay between automation and personal service, and strategies for streamlining retail processes without losing the essence of human interaction. Join Oliver Banks to explore how to balance the urgent need for cost savings whilst preserving the engaging, human-centric elements in your retail operating model.

Listen to this episode and hear:

How the role of colleagues and associates is evolving.
Understand the interplay between automation and maintaining human service.
Discover ideas and tips to simplify processes while preserving the human touch.
Why a deep understanding of the operating model is crucial.

The show notes are at www.obandco.uk/273.

272: Retail Trends And Themes For 2024

Mon, 08 Jan 2024 15:00:00 +0100

As we navigate the shifting currents of the retail industry, 2024 presents itself as a year of divergence with pivotal themes that will define the winners and the market's overall direction. From consumer spending and evolving profitability strategies to leveraging AI and retail media, this episode unpacks seven crucial themes set against the backdrop of an ever-turbulent market. Tune in as we dissect each trend, offering actionable insights to not just weather the storm but to sail ahead with confidence and clarity.

Listen in to this episode of the podcast to hear:

How two big trends from 2023, AI and retail media networks, will develop in 2024.
Explore six workstreams of profitability to harness dynamic pricing, stock management, and innovative revenue streams.
Why consolidation of the retail market could create new behemoths of the industry.
Which key trend will more retailers pursue this year than ever before.

The show notes are at www.obandco.uk/272.

271: Taking The Driver's Seat In 2024

Mon, 01 Jan 2024 21:00:00 +0100

In an ever-shifting retail landscape, it's time to grasp the steering wheel and chart your own course. This episode is all about embracing the 'Driving' mindset - a call to be proactive, purposeful, and to boldly navigate the uncertainties of the market. We'll delve into what it means to truly 'drive' your vision, growth, and innovation. Meanwhile, you'll also need to foster agility, collaboration, and leadership. Join Oliver Banks as we gear up to transform retail, ensuring you're not just along for the ride, but actively setting the direction and pace for the year ahead.

Listen to this episode and hear:

Why you'll need a vision to drive towards.
Strategies for driving growth and profitability that propel you forward, even in challenging market conditions.
Why you must be responsible when driving innovation, especially in 2024's market conditions.
The importance of data and insights for a more prosperous future.

The show notes are at www.obandco.uk/271.

270: Retail Wrapped

Mon, 25 Dec 2023 10:00:00 +0100

Tune in for your Christmas gift from Oliver Banks. Hopefully, this puts a smile on your face as you explore the ever-evolving world of retail in a whole new way... Merry Christmas and Happy New Year for 2024.

Show notes at www.obandco.uk/270.

269: Retail Review Of The Year 2023

Mon, 18 Dec 2023 12:59:00 +0100

The retail industry continues to evolve, and in this episode, join Oliver Banks and look back at stand-out news stories from the past 12 months. We’ve seen drone deliveries take off whilst other companies invest in retail media networks. Discover the most transformative and strategic moves as well as exploring crucial retail trends that have played out over 2023.

Listen to this podcast to hear:

The key insights and innovations from the past year, with the added benefit of hindsight.
What the two Chinese mega-retailers have got in common.
Which company is set up to grow through profitable acquisitions and how.

Find the full show notes, including more stories, insights and content over at www.obandco.uk/269.

268: Unlocking New Value From Waste Streams

Mon, 11 Dec 2023 10:50:00 +0100

In a world grappling with environmental challenges and a cost of living crisis, this episode dives into the evolving sustainability narrative. Alice Rackley, CEO of Polytag, joins Oliver Banks to shed light on the resurgence of sustainable initiatives amidst global challenges. Explore the intricacies of supply chain transparency after purchase and the viability of deposit return schemes. Alice helps you discover how innovations allow leading retailers to blend effective recycling and meaningful customer engagement whilst unlocking new data sources and valuable insights.

Listen to this podcast episode to hear:

Understand the impact of supply chain visibility on the business and the planet.
Expert viewpoint on the UK's deposit return scheme, and similar recycling schemes worldwide, and how they influence retail.
Explore innovative retail trials linking recycling with customer rewards engagement and data insights.

The show notes are at www.obandco.uk/268.

267: The Art And Science Of Retail Technology

Mon, 04 Dec 2023 11:30:00 +0100

Technology is "the application of scientific knowledge to the practical aims of human life". From this foundational definition of technology as a bridge between science and practical human applications, to the intricate dance of managing its vast scope in the market, retail tech expert Holly Steele sheds light on how we can harness tech for innovation and speed while bridging the persistent gap between tech initiatives and core business strategies. We'll also explore the current tech trends captivating industry leaders and address AI's impact on the workforce.

Listen to this podcast episode to hear:

Unpack the true meaning of technology and its role as an enabler of innovation and efficiency in retail.
Explore strategies to understand and explore technology options amidst the market's vast complexity and scale.
Gain insight into the latest tech trends that are grabbing the attention of thought leaders in retail.
Consider the nuanced relationship between AI advancements and human job security, balancing innovation with empathy.

Show notes are at www.obandco.uk/267.

266: Achieving Alignment Across Silos

Mon, 27 Nov 2023 12:25:00 +0100

Alignment is a crucial yet often overlooked aspect of retail transformation. As modern retail organizations grapple with diverse functions, goals, and cultures, achieving alignment becomes essential to steer clear of confusion and inefficiency. Oliver Banks explores the multifaceted nature of alignment, its impact both internally and externally, and offers practical insights into creating and maintaining cohesion. He emphasizes the necessity of alignment for consistent purpose, teamwork, effective communication, and decision-making. This episode is a must-listen for those navigating the complex retail transformation journey, seeking to harmonise various organizational elements towards a shared goal.

Key takeaways from this episode:

Understand the complexities of modern retail organizations and the critical role of alignment in managing diverse functions, goals, and ways of working.
Explore the consequences of misalignment, including confusion, inefficiency, and failure to meet objectives, and how it affects both the internal workings and customer perception and CX.
Gain insights into creating alignment, from establishing a clear vision and purpose to effective leadership, communication, and collaboration strategies.
Learn practical tools for achieving and maintaining alignment within your organization, as highlighted in Oliver Banks's upcoming book "Driving Retail Transformation".

Find the full show notes at www.obandco.uk/266.

265: The Challenges Of Unified Commerce

Mon, 20 Nov 2023 11:57:00 +0100

Unified commerce plays a crucial role in retail, helping customers shop seamlessly and enabling the business and operations to flow accordingly. In this episode, Oliver Banks hosts Bala Parameshwaran from Bain & Company and Nikki Baird from Aptos as they tackle the complexities of unified commerce. From integrating digital and physical shopping experiences, addressing challenges from legacy systems to customer experience design. The discussion reveals insights from the brand new unified commerce report from Bain and Aptos, highlighting the industry's readiness for this transition. Tune in for expert perspectives on orchestrating technology and customer experience in retail, and learn how to access valuable resources for your unified commerce journey.

Listen into this episode and discover:

Key learnings from the latest unified commerce research by Bain and Aptos.
Which area of unified commerce causes the greatest headaches for retail.
How customer expectations are evolving as unified commerce becomes more commonplace.

Find the full show notes at www.obandco.uk/265.

264: Golden Nuggets From The Fifth Year Of The Podcast (part 2)

Mon, 13 Nov 2023 21:25:00 +0100

In part 2 of our annual round up, continue to delve into the crucial aspects of transformation and change management in the dynamic world of retail. As we celebrate the fifth anniversary of the podcast, host Oliver Banks brings together more standout moments and insightful golden nuggets from recent episodes. This compilation highlights key discussions on the foundations of transformation, the challenges of change, the opportunities of cost savings and agility along with the importance of Lean Six Sigma. It also touches on the approach for innovating business models and maximising the likelihood of success in your initiatives. Tune in to absorb these condensed insights, which encapsulate the shifts and strategies shaping modern retail.

Listen to this episode and hear:

Why the concept of turning the tanker is no longer relevant.
How you can switch a classic cost-cutting tool to a valuable tool for shaping the retail business.
And how you can ensure you're maximising your chances of success.

For more detailed insights, visit the show notes at www.obandco.uk/264.

263: Golden Nuggets From The Fifth Year Of The Podcast (part 1)

Mon, 06 Nov 2023 09:25:00 +0100

As the world of retail continues to evolve, transformation and business improvement remain high on the agenda. The podcast is now celebrating its 5th birthday, so Oliver Banks is pulling out clips of the best bits, or those famed golden nuggets, for you to enjoy. The clips feature ideas about retail technology, data, AI, omnichannel retail, retail media networks, business models, customer experience, cost savings and profitability. Listen now to this first part with retail inspired golden nuggets from the past 12 months.

Listen to this episode to hear:

Highlights from different episodes, featuring expert guests and from Oliver Banks's solo shows.
Takeaways on topics like new business models, CX, retail media networks, marketplaces, data and AI.

The full show notes are at www.obandco.uk/263.

262: Omnichannel Vs Unified Commerce

Mon, 30 Oct 2023 12:00:00 +0100

In the dynamic world of retail, "omnichannel" has stood as a consistent goal, an evertrend. However, recently, the spotlight has been shifting to "unified commerce". So the question arises: has omnichannel truly had its day? Dive into this intriguing podcast episode with Oliver Banks as we dissect the essence of both concepts, backed by industry insights and the formidable intelligence of AI. From the semantics of buzzwords to real-world applications, let’s embark on a journey to determine if these terms are mere labels or integral to the retail evolution. And discover which approach comes out on top?

Listen to this podcast episode now to discover:

Understand the shift from omnichannel to unified commerce and the distinctions and similarities between the two, supported by insights by industry experts.
Discover the necessity of adaptability in retail, preparing for unknown future channels and consumer trends.
Recognise the three importance elements to help focus on unified commerce and delivering a customer-centric operating model.

Find the full show notes at www.obandco.uk/262.

261: Uncovering The Path To Retail Profitability

Mon, 23 Oct 2023 22:07:00 +0100

In the competitive retail industry, profitability remains the ultimate aim for omnichannel and ecommerce pure-play retailers alike. Yet challenges like operational inefficiencies, muddled data management, and pricing pitfalls often deter retailers from hitting their vital profit targets. The scenario paints a dire picture: strategic anchors dragging companies down, potentially to the point of sinking. But what if there's a lifeline? Oliver Banks introduces OB&Co's innovative 'Path to Profitability' service, a tailor-made consulting solution designed to pinpoint and address your profitability hurdles. Discover the key elements and factors to uncover your path to profitability.

Listen to this podcast episode to uncover:

The importance and sensitivity of pricing, including how uncontrolled adjustments can spell disaster and why dynamic pricing can mature your approach.
The intricacies of stock management, from maintaining strong availability to clearing dead stock.
The value of developing a lean operating model to refine the entire business structure.
Why it's crucial to shift from data to action for proactive decision-making to drive profit.
And the emerging trend that's set to disrupt the entire industry in just a few years.

The full show notes, including more information about the Path to Profitability, are at www.obandco.uk/261.

260: Unlocking Retail Simplification

Mon, 16 Oct 2023 20:04:00 +0100

In the ever-evolving landscape of modern retail, there's an increasing need for simplification. With the continued transition to omnichannel operations and the ongoing introduction of new processes, companies are finding themselves buried beneath layers of complexity. But simplification isn't just a new buzzword or concept. So why does something that sounds so straightforward become so intricate? Join Oliver as we revisit the foundational discussions of simplification and unpack the pivotal idea that "variation is the enemy of simplification."

Listen to this podcast episode where you'll discover:

Why we get confused about simplification and how these initiatives exist against other transformations.
The importance of a consistent starting position in simplification efforts and why variation can be detrimental to the process.
The principle of making tasks easy, quick, reliable, and repeatable for a streamlined experience and practical examples of its implementation.
And when simplification is not the best approach - and why you should embrace complexity and complications.

The full show notes are available at www.obandco.uk/260.

259: How AR Is Redefining The Shopping Experience

Mon, 09 Oct 2023 21:05:00 +0100

The realm of digital commerce is expanding, yet many aspects of online shopping have remained surprisingly static. Augmented Reality (AR) has evolved into a tool that can blend the digital and physical channels, creating immersive, interactive consumer experiences. But while the technology is undeniably clever and cool, it can easily slip into gimmicky use cases. It must stack up in terms of practical application for customers, and create tangible commercial value. Join Oliver Banks to delve into the application of AR across varied categories, from fashion and cosmetics to home goods, and explore both the exciting potential and its viable uses in practice.

Listen to this podcast episode and discover:

The innovative ways businesses are using AR to enhance customer experiences and blend between physical retail spaces and digital channels.
Examples from various categories about how AR is being implemented.
A look at the future of AR, examining upcoming technologies, potential applications, and arising concerns like privacy and ethics in its application.
Crucial considerations for businesses considering AR features to ensure it positively influences buying decisions rather than simply wooing with tech.

Find the show notes at www.obandco.uk/259

258: The Story Behind My Upcoming Book

Mon, 02 Oct 2023 14:03:00 +0100

In this episode, dive in to learn more about Oliver Banks's upcoming book, "Driving Retail Transformation: How to navigate disruption and change". The book, out in early 2024 is a pivotal guide for retail leaders looking to steer and lead their organisation through the turbulence of the industry. In this episode, Oliver provides a peek into the origins of the book, the strategic frameworks included and the inspiration behind them. He also poses a vital question for all leaders: Will you be a driver or a passenger in your transformation journey?

Listen to this podcast episode and discover:

Oliver's transition from designing photocopiers to spearheading retail transformation.
The "Retail Transformation Steering Wheel" a flexible framework for navigating the complexities and challenges of retail change.
The inspiration behind the book and the concepts.
And hear the first official reading from the book.

The full show notes are at www.obandco.uk/258.

257: Unpacking How Amazon Have Expanded

Mon, 25 Sep 2023 14:45:00 +0100

As the global business landscape continues to evolve, giants like Amazon consistently challenge the status quo, setting the bar for disruption and expansion. From its humble beginnings selling books online, Amazon has grown into nearly every conceivable retail category, and is now expanding into other sectors and industries. It is redefining what it means to be a "retailer". But what makes Amazon so adept at pioneering into unchartered territory? And what can other retail businesses learn from their strategy and approach? Join Oliver Banks as we explore how Amazon’s approaches to work culture, experimentation, acquisitions, and setting expectations have built an empire that dares to tread where few others do.

Listen to this podcast episode where you'll discover:

The unique ways of working that Amazon use to encourage change, agility and speed.
Real-world examples of Amazon’s willingness to experiment, accept failures, and learn from them.
The acquisitions that propelled Amazon into new sectors, developing their multi-industry and global presence.
The role of culture and values in pushing Amazon to continually set new industry standards.

The full show notes are at www.obandco.uk/257.

256: Creating A New Business Model

Mon, 18 Sep 2023 17:15:00 +0100

In the dynamic world of retail, identifying fresh opportunities is pivotal to stay ahead. Bain forecast that new business models will make up a sizeable portion of the future of retail. But, there are many avenues open to you and it's critical to consider the different strategies and leverage your unique assets appropriately. Additionally, the new business model will require a tailored operational model that dovetails into the existing ways of working, and new priorities must be balanced against the core business needs. This episode unravels the intricacies of creating a new business model, so dive in with Oliver Banks to redefine what's possible for your retail organisation.

Listen to this episode to hear:

How to discover the right opportunity and how this will impact the core business.
The complexities of crafting a new operational model while maintaining synergy with the core business.
The importance of prioritising, especially when new opportunities challenge established strategic goals.

Show notes are at www.obandco.uk/256.

255: Moving Beyond The Traditional Business Model

Mon, 11 Sep 2023 16:26:00 +0100

In an era where classic retail growth has decelerated and market shares have become increasingly elusive, businesses must look beyond the traditional boundaries to secure their future. The challenge? Venturing into new terrains requires more than just an innovative mindset—it calls for strategic adaptations, perseverance, and the acumen to turn intangible assets into profitable avenues. In this episode, we’ll dive deep into the innovative strategies businesses are adopting, from leveraging retail media and technology to harnessing the power of once 'valueless' assets. Join Oliver Banks and get ready to explore the expansive realms of the possible.

Listen to this episode to hear:

The new avenues businesses are tapping into beyond the classic retail model.
How Amazon evolved adding profitable elements through non-traditional business models.
Why you must find the assets in your company that have no direct financial value.
Potential pitfalls and challenges to anticipate as retailers expand their horizons.

The full show notes are at www.obandco.uk/255.

254: When Is Transformation Not Transformation

Mon, 04 Sep 2023 13:30:00 +0100

In today's dynamic retail environment, the term "transformation" is brandished as the cure-all for a myriad of challenges. It's a buzzword that is easily thrown around but may mis-set expectations. But what does genuine transformation look like? Dive deep with Oliver Banks in this podcast episode to unpack the misconceptions surrounding retail "transformation" as well as "digital transformation" and discover the signs of genuine, impactful change. Listen now to debunk myths, understand authentic transformation, and recalibrate your perspective.

Listen to this podcast episode to discover:

Instances and examples where transformation is incorrectly used and the dangers of this.
Common myths about transformation and the genuine reality that exists.
Strategies to ensure impactful, long-lasting transformation in the retail landscape.

Find the full show notes at www.obandco.uk/254.

253: Boost Chances To Successfully Transform

Mon, 28 Aug 2023 19:39:00 +0100

In a world where digital technologies and changing consumer behaviour have made transformation business-critical, it's vital to avoid small delays and unseen challenges that can snowball into larger issues. Join Oliver Banks for this episode and explore the importance of assessing your transformation to help overcome the challenges that block transformation efforts. Oliver introduces the new Retail Transformation Tune-Up service and encourages you to reflect on how you can optimise your transformation strategies and approach.

Listen to this episode to hear:

Understand the critical business problems that often block transformation efforts, from an inadequate understanding of the business problems to cultural resistance to change.
Learn why it's important to audit and assess the transformation to identify unnoticed issues, foresee pitfalls, and provide recommendations for course correction.
Discover the 'Retail Transformation Tune-Up' - a comprehensive service designed to optimise your strategies and approach and maximise your chances of success.

Show notes at www.obandco.uk/253.

252: The Rise Of Resale And Recommerce

Mon, 21 Aug 2023 07:00:00 +0100

The resale market is fast becoming a key segment in retail, driven by shifting consumer trends. Dive into its value for businesses and the planet, its role in the circular economy, and practical integration tactics. Join Oliver and Recurate's co-founder, Adam Siegal, for a concise exploration of modern recommerce.

Listen to this podcast episode and hear:

The growing significance and evolution of the resale market in today's retail landscape.
Which niches and categories resale excels in.
How businesses are avoiding cannibalising their core market - and even growing their new product sales!
Ways of educating and communicating with customers to source preloved items plus attracting prospective buyers.

Find the full show notes at www.obandco.uk/252.

251: Unleashing The Power Of Retail Community

Mon, 14 Aug 2023 12:15:00 +0100

As retailers grapple with the ever-evolving dynamics of customer relationships, one concept emerges powerfully: community. But in the modern world of retail, community shouldn't be seen as just a buzzword. It's the key to unlocking unprecedented levels of loyalty, brand advocacy, and unparalleled market insight that you'll get nowhere else. By understanding and fostering community, retailers and brands can significantly deepen their relationship with consumers, turning them from strangers to staunch advocates at rapid speed. Join Oliver Banks and dive deep into this podcast episode to demystify the concept of retail community and why it might just be your golden ticket for supercharging your relationship with consumers.

Listen to this podcast episode and you'll hear how to:

Discover how a well-fostered community can effortlessly transform strangers into followers, fans, and into brand ambassadors.
Learn from real-world examples; from Microsoft's gaming rooms to Nike's fitness initiatives, get inspired by brands that have masterfully built and nurtured their communities.
Unearth how community-driven retail strategies not only boost the bottom line but also offer invaluable feedback, boost loyalty that will remain resilient in tough times, and enriched shopping experiences.
Plus, the key questions and topics to consider to get started and boost your retail community initiatives.

The full show notes are at www.obandco.uk/251.

250: Becoming Fit For The Future

Mon, 07 Aug 2023 19:00:00 +0100

In an era marked by unprecedented change, retailers, consumer-facing businesses and brands find themselves navigating unfamiliar terrain, facing new competitors, and redefining relationships with customers. Additionally, the competitive business and retail landscape is filled with contradictions and uncertainty. So how can companies adapt and stay "future fit" amidst these complexities? Join Oliver Banks in this episode as we demystify the idea of being "fit for the future" and learn how to navigate and thrive in this intricate environment.

Listen to this podcast episode to hear:

The 5 elements of becoming fit for the future.
Why we need to rethink the element of uniqueness.
How to re-engineer how your business works, based around 5 critical aspects, including the customer proposition, business model and operating model.

Show notes at www.obandco.uk/250.

249: The Rise Of Robotics In Retail

Mon, 31 Jul 2023 13:20:00 +0100

As technology continues to evolve, the role of robotics in retail, hospitality, and customer service is becoming increasingly significant. Join Oliver Banks and delve into the influence of robotic automation and AI in different areas of customer facing business operations, from maintaining stock integrity and cleaning to providing customer service and even cooking and making cocktails.

Listen to this podcast episode to:

Explore the potential range of consumer-facing retail robotics - or those that could potentially be exposed to consumers, from the concept of a mobile supermarket that comes to you through to restaurant waiting staff.
Consider how robots and AI could revolutionise customer service, with multilingual capabilities. hyper-personalised interactions and other value-added features.
Understand the vital considerations for integrating robotics into businesses, balancing the efficiency of automation with the human response to these changes.

Show notes are at www.obandco.uk/249.

248: The Rise Of Robotics In Last Mile Deliveries

Mon, 24 Jul 2023 20:00:00 +0100

Dive into the transformation of last-mile deliveries to consumers. This market has rapidly developed from traditional mail-order operating models to fully autonomous delivery bots in a short span of time. In this episode, explore how robotics are enhancing the efficiency and flexibility of home delivery services, considering benefits and potential limitations. From automated pods and self-driving cars navigating obstacles on the ground to drone deliveries descending from the skies, you'll get to understand how these technologies are reshaping the retail landscape. Also discover how the role of customer habits, government legislation, and business viability play their part in determining the future of last-mile ecommerce deliveries.

Listen to this podcast episode to:

Understand how the advancements in autonomous technologies like robotic pods, self-driving cars, and drones are revolutionising home delivery propositions.
Consider which technology is right for you by learning about the benefits and challenges of each technology, and how they are adapted to suit different urban, suburban and rural environments.
Discover how customer habits, government legislation, and business considerations shape the implementation of these technologies.
Explore future possibilities in this area, from intelligent systems, innovative dynamic and convenience-based solutions to new robot types.

Show notes at www.obandco.uk/248.

247: The Rise Of Robotics In Transport

Mon, 17 Jul 2023 17:50:00 +0100

Explore the rapidly evolving landscape of transport in retail, as we delve into transformative solutions like electric vehicle fleets and autonomous transportation. This episode addresses the significant role robotics play in mitigating industry challenges like driver shortages and sustainability. It also uncovers the real-world applications, potential benefits, and possible obstacles of integrating such technology, from global shipping to reverse logistics. Whether you're a retailer or a tech enthusiast, join Oliver Banks in understanding the future of transport in retail.

Listen to this episode and discover:

How robotics can solve long-lasting retail transport issues.
The benefits, challenges, and considerations of integrating robotic transport into existing supply chains.
The potential future advancements in retail transportation, and what they mean for the industry.

Find the full show notes at www.obandco.uk/247.

246: The Rise Of Robotics In Warehouses

Mon, 10 Jul 2023 15:30:00 +0100

The rapid evolution of technology has given birth to a new era of efficiency in the retail industry, with the use of robotics becoming increasingly prevalent. In warehouse or fulfilment centre settings where speed, efficiency and precision are of the essence, robots are transforming operations for moving and managing stock and orders. In this episode, join Oliver Banks as he delves into the world of retail robotics in distribution centres, examining the current uses, the benefits it brings, and the considerations businesses must take into account when integrating this technology into their warehouse processes and operating model.

Listen to this podcast episode to:

Understand the applications of robotics in retail warehouse environments, including stock movement, picking, packing, and stock control.
Learn about the efficiency gains, predictability and other benefits that robotics can bring to operating models.
Discover the crucial considerations and watchouts when implementing robotics in your distribution centre or fulfilment centre.
Consider the future of robotics and how they could continue to transform logistics and ecommerce operations further.

The full show notes are at www.obandco.uk/246.

245: Elevating Customer Conversations

Mon, 03 Jul 2023 16:06:00 +0100

In a world where consumers crave personal connections and seek meaningful brands that stand for something, it's essential for retailers to harness the power of conversations. Whether it's in-store, over the phone, or through digital channels, engaging with customers through meaningful dialogue can be the difference between a disappointing customer experience and long-term loyalty. In this episode, Oliver Banks delves into the multifaceted role of conversations in the retail experience, and how retailers can effectively utilise this engagement to build lasting relationships with consumers.

Listen into this podcast episode and:

Understand the social nature of consumers and how engaging in meaningful conversations can elevate the customer experience.
Discover how human interaction conversations form and influence all strong memories about a customer's experiences.
Learn how technology can serve as an enabler, in assisting customer interactions and facilitating rich conversations.
Explore how you can leverage conversations to be more proactive, anticipate issues, and provide prompt solutions, all while capturing invaluable customer feedback and insight.

Explore the full show notes and timestamps at www.obandco.uk/245.

244: The Evolution Of Smart Lockers

Mon, 26 Jun 2023 12:45:00 +0100

Click and collect or BOPIS accelerated hugely over the course of the Covid pandemic. Collection experiences offer convenience and speed for customers, especially as commutes and working practices reset. Smart lockers offer further opportunities for friction-free collections, sales opportunities, omnichannel retailing and a more integrated customer experience. Discover more about the evolution of smart collection lockers with Clix's Matt Cater.

Listen to this episode and hear:

How collection lockers have evolved and the role they play in the customer journey.
Why modern smart lockers offer much more than just a collection point.
What new technologies are being developed for lockers.

Show notes are at www.obandco.uk/244.

243: Thrifty Transformation To Thrive

Mon, 19 Jun 2023 18:00:00 +0100

When consumers are grappling with the rising costs of living and shrinking disposable incomes, balancing quality and quantity has never been more critical. But how can retailers achieve this without slashing their already thin margins? In this episode, join Oliver Banks as he addresses the pressing issue of finding and delivering cost savings in retail. Explore the transformational power of strategic cost-saving programmes that trim expenses, enhance efficiency and potentially free up resources for reinvestment and growth.

Listen to this podcast episode to:

Delve into the financial woes of consumers and explore how retailers can effectively reduce costs while keeping customers' needs at the forefront.
Discover strategic cost-saving techniques such as heatmaps, zero-based budgeting, Lean Six Sigma, and end-to-end analysis.
Consider how to balance urgent cost-cutting measures with long-term strategies to not only survive but thrive in a challenging retail environment.

The full show notes can be found at www.obandco.uk/243.

242: Reinvigorating Lean Six Sigma In Retail

Mon, 12 Jun 2023 16:20:00 +0100

Dive into the world of Lean Six Sigma and discover why this presents a formidable approach to transforming retail businesses and operations. Originating from the manufacturing industry, it transferred across to broader use cases. However, with the advent of Agile and the need for flexibility, it has become less popular in recent years. Discover why Oliver Banks believes this powerful toolkit and approach can still deliver extremely relevant and timely value for the retail landscape.

Listen to this podcast episode to hear:

Explore the evolving history of Lean Six Sigma and discover how it's fit to meet the needs of modern retail.
Understand the critical role of customer-centricity in Lean Six Sigma and how it paves the way for delivering unparalleled value.
Exclusive insights into real-life retail applications of Lean Six Sigma, and how you can use it in a world of data and AI.

The full show notes are at www.obandco.uk/242.

241: Building On Big Takeaways From Shoptalk Europe

Mon, 05 Jun 2023 13:00:00 +0100

After the energy and excitement of Shoptalk Europe 2023, Oliver Banks catches up with the event's Content Director, Ben Miller. Together, they pull out key moments and connect the dots between key trends and themes from across 35 hours of on-stage content, including data, technology, retail media and transformation.

Listen to this episode of the Retail Transformation Show podcast and hear:

Tactics and approaches that the largest retailers are approaching their data strategy.
How businesses are transforming through retail media networks.
How aspects like convenience are shifting specific categories.

Show notes are at www.obandco.uk/241

240: Growing Through Retail Marketplaces

Mon, 29 May 2023 16:53:00 +0100

Marketplaces have been a key trend for retailers and brands to tackle a number of business challenges. Join Oliver Banks and delve into the dynamic realm of retail marketplaces. Demystify the key mechanics and their potential for transforming your business, whilst being aware of the challenges you might face along the way. Whether you're considering opening your own marketplace or looking to selling on other marketplaces, this episode is designed to guide you. Explore the complexities, identify the key benefits and consider future trends in the marketplace landscape. Tune in and discover how marketplaces could be a game-changer for your retail strategy.

Listen to this episode to hear:

Decipher the strategic potential of different marketplace models.
Learn about the complexities and challenges essential for operating a successful marketplace.
Gain foresight on the future trajectory of retail marketplaces and platform models.

The full show notes are at www.obandco.uk/240.

239: Laying The Foundations To Transform

Mon, 22 May 2023 11:45:00 +0100

Step into the world of preparing an organisation for retail transformation in this engaging conversation with Brandon Rael, a seasoned retail transformation consultant. In this episode, we delve into the essential aspects of getting a retail business primed for transformation, the pitfalls of neglecting this critical phase, and the steps necessary for establishing a solid foundation for change. However, with the typical urgency, this preparation is often difficult to squeeze in. Unravel the complexities of preparing a retail organisation for successful change.

In this episode, you'll discover:

The essence of "getting the organisation ready" for transformation and why it's pivotal.
The potential consequences of neglecting preparation for transformation - and the symptoms to look out for.
The key steps to take if your organisation isn't quite ready for transformation yet - and how to balance with the demand for urgency.

Find the full show notes at www.obandco.uk/239.

238: Reflections And Themes From Shoptalk Europe 2023

Mon, 15 May 2023 17:00:00 +0100

During Shoptalk Europe 2023 in Barcelona, industry leaders converged to explore the key themes shaping the retail landscape - both directly on stage and indirectly in conversation or based on repetitive themes. The event threw a spotlight on the value of a test-and-learn approach, the growing impact of Gen Z, the questionable relevance of the metaverse, the potential of AI, and the ever-present complexity of retail transformation. Join Oliver Banks in this episode as he unpacks these themes, offering a critical reflection on the dynamic retail landscape and how these evolving trends could influence your business strategy and instigate transformative change.

Listen to this episode to:

Explore the value of a test-and-learn approach and understand why this mindset is more crucial than ever in the dynamic retail sector.
Delve into the world of Gen Z and consider the potential pitfalls of treating this demographic as a homogenous group.
Dive deeper into the two buzzwords that have dominated recent retail conversations: the Metaverse and AI. Learn how you can effectively monitor and leverage these technologies for your business.
Discover the factors that lead to the enduring complexity of retail transformation. And find out how you can get involved in a way to change this.

Show notes are at www.obandco.uk/238.

237: How To Drive Retail Transformation

Mon, 08 May 2023 07:00:00 +0100

Dive into the complexities and challenges of retail transformation with Oliver Banks as he shares exciting news about his upcoming book. In this episode, he touches on 4 elements covered in the book, including the importance of understanding current business challenges, finding the right solutions, managing personal development and mindset, and how to live in uncertainty. More news about the book, Driving Retail Transformation, will available soon, including the pre-order links.

In this episode, you'll discover:

Why you need to critically assess your business and understand the catalyst for change.
What is the biggest challenge facing many retail individuals right now.
Which part Oliver has been 'geeking out' on as he's dived into the research.
How you can find out more about Oliver's upcoming book and how to get involved.

Show notes are at www.obandco.uk/237.

236: Today's Decisions Create Our Future Regrets

Mon, 01 May 2023 19:30:00 +0100

Discover the fascinating interplay between today's decisions and their potential future consequences in this thought-provoking episode. Inspired by Mary Portas at the Retail Technology Show 2023, join Oliver Banks and consider how our actions and innovations can give rise to unintended negative effects. Plus explore how to identify and avoid creating future regrets. Delve into a selection of past, present and future examples, and learn the importance of selflessness and collaboration in overcoming present-day challenges.

Listen to this episode and discover:

Macro, micro and personal examples where we see the consequences of short-term thinking.
A comprehensive framework to help you evaluate potential regrets and adapt your strategies.
Potential examples of how today's innovations and transformations could quickly unravel to become our future regrets.

Show notes are at www.obandco.uk/236.

235: Profit Warnings And Transformation

Mon, 24 Apr 2023 11:00:00 +0100

Explore the world of profit warnings and their implications for retail businesses in this intriguing episode of the Retail Transformation Show. Join this conversation with Trevellyan Collier, Partner at EY, and you'll delve into the intricacies of profit warnings and their impact on transformation initiatives and approaches. Gain valuable insights on profit warnings based on EY's Profit Warning Report and learn how to adapt your retail transformation strategy accordingly.

Listen to this podcast episode to hear:

How a business should change in the face of profit warnings - and if it is too late for transformation.
How transformation has changed since the Covid-19 pandemic.
If "turning the tanker" is the right analogy or mindset for modern transformation.

The full show notes are at www.obandco.uk/235.

234: Thriving In Social Commerce (part 2)

Mon, 17 Apr 2023 05:30:00 +0100

Dive into the rapidly evolving world of social commerce and dissect the fascinating fusion of social media and online shopping that's changing the retail game. Social commerce is growing, especially with younger demographics who are embracing it more than ever. So leveraging social media platforms can lead to unprecedented opportunities for retailers. Understanding the role of social commerce in your overall retail strategy becomes increasingly important. Join Oliver Banks and learn how to excel in social commerce by tapping into its potential and addressing the challenges it presents.

Listen to this podcast episode to hear:

The growing opportunities social commerce presents for retailers
How video content and customer communities help drive audience and customer engagement.
Why recommendations present a massive opportunity for social commerce.
Key considerations for integrating social commerce into your retail strategy

Show notes are at www.obandco.uk/234.

233: Thriving In Social Commerce (part 1)

Mon, 10 Apr 2023 18:00:00 +0100

Social commerce has exploded into the retail landscape and was powered up throughout the pandemic. In this episode, discover the potential of social commerce in transforming your retail business. Join Oliver Banks and explore the evolution of social media and the commercial opportunities it now presents. Social commerce is an evolving trend that can engage customers and set you apart from the competition.

Listen to this episode to hear:

How social commerce differs from other retail channels.
The impact of Meta's social commerce strategy.
Insights from the success of social commerce in China and how that differs in other countries.
How to keep pace with the rapidly changing social media and social commerce space.

Show notes are at www.obandco.uk/233.

232: The Hidden Costs In Your Transformation

Mon, 03 Apr 2023 11:00:00 +0100

Retail transformation initiatives require comprehensive business cases to evaluate costs, benefits, and risks. Often overlooked or hidden costs can significantly impact project outcomes and viability. But ignoring these costs may lead to poor decision-making and governance, hindering the company's strategy. In this episode, Oliver Banks uncovers 3 of the most common hidden costs and how you can counter these.

Listen to this podcast episode to hear:

Why hidden costs could be lurking in your transformation.
How you can estimate or quantify hard-to-calculate costs.
3 of the most commonly overlooked or forgotten costs.

Find the full show notes at www.obandco.uk/232.

231: Retail Tech To Solve In Store Challenges (part 2)

Mon, 27 Mar 2023 06:30:00 +0100

New technologies can help unlock and solve some of the biggest challenges for retailers. However, they also create new issues too. Oliver Banks continues to dive into some of the challenges for physical stores and how retail technology is helping overcome those. From robotics to facial recognition, and from apps to electronic shelf edge labels - there are many options to consider.

Listen to this episode to discover:

How retail technology in store can help make omnichannel more seamless.
Solutions to drive efficiency and store productivity improvements.
What's a key challenge presented by these retail technologies.

The show notes are at www.obandco.uk/231.

230: Retail Tech To Solve In Store Challenges (part 1)

Mon, 20 Mar 2023 14:30:00 +0100

Retail technology is revolutionising the way consumers shop in-store and can help solve long-standing challenges. From gathering data on in-store shopping behaviour to frictionless checkout experiences, retailers are finding new ways to enhance the customer journey and improve their bottom line. Join Oliver Banks and delve into the world of retail tech and the impact it's having on solving in-store challenges.

Tune into this episode of the Retail Transformation Show and discover:

How retailers can gather rich shopping behaviour, like ecommerce has.
Crucial questions to consider for your omnichannel strategy.
Why you need to start assessing the frictions and rewards in your customer experience.

Show notes are at www.obandco.uk/230.

229: To Disrupt Or Not To Disrupt

Mon, 13 Mar 2023 14:55:00 +0100

Are you ready to shake things up? Dive into the world of disruptive transformation and explore how companies can revolutionise their industries with fundamental shifts that rewrite the rules. In this episode, we'll take a closer look at examples from in and out of the retail industry. Discover how companies are capturing new revenue streams, gaining competitive advantage, and building resilience by disrupting the status quo. Also, discover what you need to succeed with this approach and the risks and pitfalls to watch out for. Get ready to transform your thinking and unlock new opportunities in your industry.

Listen to this episode of the podcast to:

Discover how disruptive transformation can drive growth and profitability for your business.
Learn about the strategies and risks to implementing a successful disruptive transformation.
Hear real-life examples of disruptive transformation in retail and gain insights to apply to your own business.

Find the show notes at www.obandco.uk/229.

228: What Customers Want In 2023

Mon, 06 Mar 2023 12:15:00 +0100

Consumers continue to evolve and priorities change. Capgemini's recent research discovers how 11,000 people from many different countries feel and where their priorities lie. In this episode, hear from Capgemini's Global Retail Lead, Lindsey Mazza, about what customers want in the current market and what retailers can do to meet this demand.

Listen now to hear:

Valuable insights into the current state of retail, including the challenges and opportunities facing consumers and businesses in 2023.
Why cost reduction and operational efficiency are critical - and why it doesn't work in the same way as past cost-cutting efforts.
How to leverage data to understand your customers and create more targeted marketing strategies.

Access the full show notes at www.obandco.uk/228.

227: Enhancing Your Customer Ecosystem

Mon, 27 Feb 2023 19:30:00 +0100

As the retail market continues to evolve, it's critical to think more about ecosystems, specifically from the customer's point of view. In this episode, discover what an ecosystem is and great examples of retailers that are using this approach. Podcast host Oliver Banks explores how you can define and design your owned ecosystem, your relationship ecosystem and how you can look to expand your ecosystem, including following high margin opportunities.

Listen to this episode and discover:

Examples of the different aspects of your customer ecosystem.
Key considerations when designing your customer ecosystem.
What is essential to bring your ecosystem into reality.

Show notes are at www.obandco.uk/227.

226: Knowing What's Likely To Happen

Mon, 20 Feb 2023 17:15:00 +0100

Transformations, and the journey of change, are dependent on predictions and forecasts on multiple fronts. How will the market evolve? What are the benefits? When will it deliver? And many other considerations. But all of these are subject to an element of chance. In the uncertain world that we live in, it's crucial to start considering how likely it is that the various forecasts in your transformation come to pass. Or not. Join Oliver Banks and discover how you can consider chance and probability in your transformation programme.

Listen to this podcast episode to discover:

Areas of your transformation that are subject to chance.
How you can start considering likelihood.
And what you can do to improve the probabilities of your predictions.

Show notes are at www.obandco.uk/226.

225: Transforming Ranging And Curation

Mon, 13 Feb 2023 08:00:00 +0100

Ranging and curation have always been key skills for retailers. But with the rise in ecommerce, the biggest range is not always the best. And curation can be a critical skill that transforms how your customer sees you and your brand. And fast fashion retailers are reinventing the whole product innovation space to drastically accelerate time to market and growth. To uncover how ranging, curation and new product development can drive your business, Oliver welcomes experienced merchant, Liza Amlani, to share more.

In this episode, you'll hear:

The single most important metric for range success.
How ultra-fast fashion retailers have been able to transform their ways of working.
What limits the extent to which customer feedback is used.

Show notes are at www.obandco.uk/225.

224: 10 Thoughts On AI In Retail

Mon, 06 Feb 2023 17:30:00 +0100

AI provides major opportunities for retailers as well as threats. But there are big misconceptions or misunderstandings to watch out for. In this episode, join Oliver Banks to explore 10 crucial considerations about AI in retail. Learn new ways to consider AI, bust open a major myth, and discover which AI use case could disrupt retail most.

Listen to this episode of the podcast to hear:

Why we are likely to be wrong about AI's impact on retail in 2023.
How you can reframe AI to think of loads of positive use cases.
Which AI use case will provide the biggest impact to the retail industry.

The show notes are at www.obandco.uk/224.

223: AI And The Future Of Retail

Mon, 30 Jan 2023 17:45:00 +0100

The progress in AI development has become highly visible in 2023, largely due to ChatGPT. There is a lot of potential for AI in business, and more specifically in retail. So in this episode, Oliver Banks speaks with an AI expert to understand what the future of retail is and what part AI and humans play in it.

Listen in to this episode of the Retail Transformation Show to hear:
The role AI plays in the future of retail across different categories and segments.
Where AI is currently being used and where it could be used.
What's the one big topic that isn't really being explored right now?

The show notes are at www.obandco.uk/223.

222: Mastering Everyday Negotiation

Mon, 23 Jan 2023 14:37:00 +0100

We negotiate more than we realise and it's an essential skill as you progress through your transformation. But many of us aren't trained or confident to negotiate. Therefore, mistakes get made, and the best solution is never reached. To help share tips and tactics, this episode welcomes negotiation enthusiast Rosie Bailey, CEO at Nibble - the negotiating chatbot. Rosie shares her expertise and plenty of tips and tactics to get win-win results in negotiations you enter into every day.

Listen to this podcast episode to hear:

What preparation you must do ahead of a negotiation.
How to approach your negotiation to maximise chances of success.
How to overcome confidence challenges when it comes to negotiating.

Show notes are at www.obandco.uk/222.

221: How To Manage Successful Trials

Mon, 16 Jan 2023 18:50:00 +0100

Trials are an essential part of many transformation initiatives to build confidence in the idea and develop the solution before deploying a major change. However, there are many different aspects that feed into making a trial a success. In this episode, join Oliver Banks and discover how you and your organisation can set your trials up for success. Also, explore how to manage and review your trials, so they deliver what you need from them.

Listen to this episode of the Retail Transformation Show and discover:

When and why many trials run into issues.
What you can do to avoid your trial failing.
How to plan, execute and review a trial or test.

Show notes at www.obandco.uk/221.

220: Your Transformation Is On Trial

Mon, 09 Jan 2023 17:40:00 +0100

Do you have complete confidence your transformation will work? Probably not, so a trial will be a useful tool to help prove that the solution is viable and improve it further. But there are many types of trial, including tests, experiments, pilots, demonstrations, proof of concepts, beta trials and more. Oliver Banks explores the different types of trials and how you can deliver the goals of your trial.

Listen to this episode of the Retail Transformation Show to discover:

The different types of trials and how all of the terminologies differ.
The five main reasons for running a trial - and how to help deliver this.
What can we learn from criminal trials and apply in a transformation setting?

Show notes at www.obandco.uk/220.

219: Retail Trends And Themes For 2023

Mon, 02 Jan 2023 20:00:00 +0100

As 2023 starts, the retail industry faces several ongoing challenges. And following a tough peak trading period, there will be little room for error. Meanwhile, there are also many opportunities to explore through the year. In this episode, Oliver Banks explores 7 different trends and themes for the year ahead. Listen now to understand how these trends will impact you and your change programme for the year ahead.

Listen to this episode to discover:

What are the 7 core trends to look out for in 2023.
How the current inflation conditions will impact the retail market.
Which channel shifts should you be keeping an eye on.
The additional considerations to include if approaching a cost cutting programme.

Show notes are at www.obandco.uk/219.

218: Retail Review Of The Year 2022

Mon, 26 Dec 2022 19:55:00 +0100

2022 has been set against a backdrop of an increasing challenge of rising costs and inflation. And consumers face a cost of living crisis. Never-the-less, the retail market continues to evolve and there have been a number of initiatives this year. From expansive metaverse initiatives through to various tactics to shift the channel mix. 2022 has been tough and eventful in many ways. So join Oliver Banks and reflect on key trends from 2022 and what we can expect going forward.

Listen to this podcast episode to hear:

Who has pulled out of several major initiatives in 2022 - and is that a good thing?
Which retailer is taking on perhaps the most audacious fundamental transformation?
And what 2022 tells us to look out for in 2023.

Show notes are at www.obandco.uk/218.

217: Stop Gossip Killing Your Transformation

Mon, 19 Dec 2022 16:30:00 +0100

Gossip and rumours about the latest change initiative has the power to derail any transformation. It wastes time. It divides opinion and direction. And it means that fact and fiction gets quickly muddled and confused. In this episode, Oliver Banks explores why you need to tackle the "rumour mill" for your transformation and what to do about it.

Listen to this episode to hear:

How gossip, hearsay and rumours can push your transformation off course.
Why rumours are created in the first place
And how they develop and evolve by themselves.
6 ways you can tackle the rumour mill in your transformation.

Show notes are at www.obandco.uk/217.

216: What To Learn From The Disruption Of 2022

Mon, 12 Dec 2022 17:00:00 +0100

2022 has been another disruptive year for retail. In particular, the Ukraine war has led to a global cost of living crisis along with many other challenges. A perfect representation of the interlinking, connected, complexity of the world. And the retail industry, or any particular retail company, is no simpler. So it's important to appreciate the complex systems and how we can work within these. In this episode, Oliver Banks explores more about complex systems and why you need to start to think about systems in your world.

Listen to the episode to discover:

How the events of 2022 have impacted retail.
The mistakes that we make when not thinking about the complex nature of the world.
And three ways that you can become a better "systems thinker".

The full show notes are at www.obandco.uk/216.

215: Making Acquisitions Successful

Mon, 05 Dec 2022 17:50:00 +0100

Currently, we're seeing a number of acquisitions in the retail market. And as we enter tough periods of trading, it's likely that more companies and brands will be under threat and takeover or acquisition - either as an exit strategy or after an administration or bankruptcy. Mergers and acquisitions offer significant opportunities but also come with risks and threats attached too. So in this episode, Oliver Banks is helping explore the transformation from both the acquirer's and acquiree's perspective to help boost success rates.

Listen now to this podcast episode to hear:

How the retail market is changing in terms of acquisitions.
How can you get set up for success, given this trend.
The 5 big acquisition challenges to overcome.

Show notes are at www.obandco.uk/215.

214: The Evolution Of Retail Ad And Media Networks

Mon, 28 Nov 2022 10:00:00 +0100

Advertising and media networks show high growth potential and large margins. And some retailers are quickly expanding into this business opportunity to supplement their classic retail offerings. But is this a feasible strategy for the future? And is it right for all retailers or brands? To explore more, Oliver Banks joins retail thought leader, Ricardo Belmar, to discuss the opportunities and threats of this new business model.

Listen to this episode to hear Oliver and Ricardo discuss:

What we mean by media networks.
The evolution of paid product placement from store to ecommerce, and back.
Which big risks you should be aware of before moving to an ad-based business model.
And if live streaming will play more of a part in media networks.

Show notes are at www.obandco.uk/214.

213: Effective Change Is About People

Mon, 21 Nov 2022 10:00:00 +0100

Change management is a critical topic for successful transformation. However, it's often a topic which is confused with project management or just not considered until the later stages when ready to deploy a change. So in this episode, Oliver Banks speaks with change specialist and author, Simon Costigan, about how to deliver effective change.

Listen to this episode of the Retail Transformation Show to hear:

Why it’s important to recognise the change catalyst that will start the process
The difference between project management and change management
Why transition is important
The significance of giving yourself time to think. And the confidence to get it wrong!

Show notes are at www.obandco.uk/213.

212: Golden Nuggets From The Fourth Year Of The Podcast (part 2)

Mon, 14 Nov 2022 15:58:00 +0100

The pandemic has caused change and acceleration as well as it's challenges too. But as the Retail Transformation Show podcast celebrates it's 4th birthday, we continue our review of golden nuggets from the past year. This golden nugget roundup features clips from expert guests as well as from the host, Oliver Banks. And among the highlights, you'll hear about: omnichannel, quick commerce, checkout free stores, mobile commerce, livestream and video shopping, customer service and much more. Listen now to part 2 of 2 and discover more golden nuggets from the past 12 months.

Listen into this episode to discover:

Why omnichannel is older than you think, and why that is.
Which area of the business should you be investing in, not cutting cost from?
How to understand key trends like the metaverse, Q-commerce and more.
Plus plenty more golden nuggets from a selection of fantastic episodes and amazing guests that have featured on the show.

Show notes are at www.obandco.uk/212.

211: Golden Nuggets From The Fourth Year Of The Podcast (part 1)

Mon, 07 Nov 2022 12:02:00 +0100

The retail industry is under immense pressure. With threats from several directions, the ability to change and evolve at pace is becoming a core competency. And as the podcast celebrates its 4th birthday, you can learn from the best bits to help you transform. In this episode, you’ll hear highlights from expert guests as well as from the host, Oliver Banks. And these clips cover: vision, communication, alignment, decision-making, mindset, actionable data and much more. Listen now to part 1 (of 2) for the golden nuggets from the past 12 months.

Listen to this episode of the Retail Transformation Show podcast and you’ll hear:

How to make your data and insight more useful.
How to look after yourself as you head into challenging situations
Ways of becoming a better decision maker
Plus plenty more golden nuggets from a selection of fantastic episodes and amazing guests that have featured on the show.

Find the show notes, and references to all of the episodes featured, at www.obandco.uk/211.

210: Making Marginal Gains To Drive Profit

Mon, 31 Oct 2022 15:00:00 +0100

There are loads of stresses and strains facing the retail market right now. So a crucial mindset is that of the marginal gains theory. In this episode, Oliver Banks shares 10 ideas to deliver smaller projects which collectively will help drive growth and profitability. These ideas range from ways to increase sales, boost customer experience, save cost and drive positive change.

Listen to this episode of the Retail Transformation Show and hear:

Why marginal gains can transform a business.
The obvious ideas that you might be overlooking or forgetting about.
Tips to boost sales and serve customers better.
Ways to save cost and improve productivity and efficiency.

Show notes are at www.obandco.uk/210.

209: Powerful Change Communication

Mon, 24 Oct 2022 13:30:00 +0100

Great communication is essential to land successful transformation. But despite knowing this, many still struggle to communicate clearly, concisely and with conviction. It can be daunting to find the right communications strategy, especially when looking at complex changes and projects. To help understand what we can do to be better communicators, change communications expert, Lucy Eckley joins Oliver Banks.

Listen to this episode to discover:

Why we struggle with delivering great communication.
What great communication looks like.
How story and narrative can help boost your communication.

Show notes are at www.obandco.uk/209.

208: Moving Forward From Productivity & Transformation 2022

Mon, 17 Oct 2022 06:00:00 +0100

The retail and hospitality industries continue to face turbulent and challenging times. To help, in September 2022, Rethink Productivity and OB&Co collaborated to host the first Productivity & Transformation event. Rethink's Simon Hedaux and Oliver Banks chaired the day which was attended by top retailers from many categories. And in this episode, you'll be able to explore new talking points inspired by the day.

Listen to this podcast episode to discover:

Expanding on key topics and ideas that were raised through the day.
What the retail industry can learn from basketball and why that's important just now.
What can we see that's in store for 2023.

Show notes at www.obandco.uk/208.

207: Is Retail Transformation Failing At Present?

Mon, 10 Oct 2022 22:28:00 +0100

Two of the major retail changes that have caught attention in 2022 now seem to be faltering. So does this suggest that fundamental change is not the path forward? And if these major shifts are stumbling, what does this mean for the wider industry? In this episode, Oliver Banks explores two particular examples and highlights the common challenges that cause retail transformation initiatives to fail.

Listen to this episode and discover:

Which are the two major changes that seem to be failing right now.
Understand if the challenges are a risk to other initiatives or specific to these changes.
And discover the best practice that can help maximise your transformation's success.

Show notes at www.obandco.uk/207.

206: Evolving In Store Experiences With Smartphones

Mon, 03 Oct 2022 12:05:00 +0100

Smartphones have disrupted physical stores and have enabled customers to check prices and compare products and retailers right from the shop floor. But given these behaviours are now embedded, what are the opportunities to evolve the in store experience through the smartphone. ChargeBox CEO, Ian Hobson, joins Oliver Banks to explore more.

Listen to this episode of the Retail Transformation Show podcast to hear:

How the smartphone has disrupted physical retail.
The challenges of building experiences around the smartphone.
The opportunities of supporting customers with smartphones.
What's the next iteration of mobile-enabled shopping (and living).

Show notes are at www.obandco.uk/206.

205: Listening To Your Customers To Transform CX

Mon, 26 Sep 2022 12:32:00 +0100

Customer experience drives future loyalty. But understanding what your current customers feel is hard. And market research surveys like NPS (Net Promoter Score) don't give you sufficient information on what's working and what's not. So TruRating's Brian Dennis, a leading CX voice, joins Oliver Banks to explore how you can improve how you listen to what your customers actually think about your experience and operation.

Listen to this episode of the Retail Transformation Show podcast to hear:

What retailers should be doing to boost their experience.
How to determine if your operating model is being delivered in reality.
Why you need to understand if customers are satisfied or highly satisfied.

Show notes are at www.obandco.uk/205.

204: 3 Takeaways From Productivity & Transformation 2022

Mon, 19 Sep 2022 23:00:00 +0100

Discover more about the recent Productivity & Transformation 2022 event, hosted by Oliver Banks in collaboration with Rethink Productivity. In this episode, Oliver shares key talking points from the day. In addition, he also shares 3 takeaways plus what happened when the event lost all electricity.

In this episode, you'll hear:

Key talking points from the event.
Which element provided delight and opportunity.
And what happened next when the event lost all power and electricity?

Show notes are at www.obandco.uk/204.

203: Fundamental And Incremental Transformation

Mon, 12 Sep 2022 23:00:00 +0100

The word transformation can be overused and misunderstood. So join Oliver Banks and explore the origins of transformation to help clarify. Also, you'll hear about 2 major types of change, incremental transformation and fundamental transformation, what these mean and watchouts and considerations for both.

Listen to this podcast episode to hear:

Exploring the differences between fundamental and incremental transformation.
Finding the right mix for you between big transformation and small changes.
Watchouts for both big and small changes.

Show notes are at www.obandco.uk/203.

202: Immersive Video To Engage Customers

Mon, 05 Sep 2022 06:00:00 +0100

Livestreaming and shoppable videos are among the fastest growing channels in retail right now. But, bringing content and commerce together in an engaging way for consumers can seem daunting. With people, process and technology considerations, it's important to plan and execute this complex change effectively. In this episode, Jason Holland from Firework, the global experts in shopping video solutions, joins to explain the opportunities in more detail.

Listen to this episode to discover:

Why shoppable video and livestreaming offer new opportunities.
How to get started with creating immersive and entertaining videos.
Why your livestream trial may not be representative of long term results.

Find the full show notes at www.obandco.uk/202.

201: Productivity & Transformation Event Preview

Mon, 29 Aug 2022 10:30:00 +0100

With huge volatility and increasing financial challenges, the upcoming Productivity & Transformation event will give insight and ideas about how to proceed. The event is focused around 4 key pillars: Customer, Colleague, Cost and Change. In this episode, Rethink Productivity's Simon Hedaux joins to explore each pillar and share more about the event.

Listen to this episode to discover:

More about the 4 pillars.
Key speakers and more about what to expect at the event.
And more about the background of the event.

Show notes at www.obandco.uk/201.

200: The Ever-Trends Of Retail

Mon, 22 Aug 2022 10:40:00 +0100

To mark the episode 200 milestone, Oliver Banks has been reflecting on what the prior 199 episodes have revealed about the retail industry. He discovered that there have been a series of trends which have existed for years. And they continue to evolve. Learn about the 8 key mega trends or ever trends. Then we'll also think about why they continue to be a focus and consider what the next step is.

Listen to this episode to find out:

What the 8 ever-trends are
Why those trends have not yet been "completed"
And how these theme might expand in the future.

Show notes at www.obandco.uk/200.

199: The Changing Role Of Store Colleagues

Mon, 15 Aug 2022 14:15:00 +0100

Store colleagues or associates represent both a major investment and key point of difference. But the role of people in stores had changed significantly in recent times and continues to do so. To help us understand more, Nikki Baird, VP of Strategy for Aptos, joins to explore why it's critical to understand the role of colleagues and how to get the most from your people.

Listen to this episode to discover:

Which aspects of the role of the store colleague or store associate are changing?
The challenges created by these changes which impact store colleagues.
As Gen Z becomes a greater proportion of customers and colleagues, how does this further change the role of colleagues?

Find the full show notes at www.obandco.uk/199.

198: How Semiotics Can Boost Retail Sales

Mon, 08 Aug 2022 12:30:00 +0100

Visual elements are hugely important for retailers and brands. But the signs and symbols that we use are not always considered, especially outside of the marketing functions. To help uncover the opportunities, semiotics expert, Dr Rachel Lawes, joins to explain how you can boost sales and provide a better and more coherent customer and colleague experience too.

Listen now and you'll learn:

What semiotics is and why it's around us all of the time.
How it can squeeze a little extra from your business.
Why you might want to think more about simulations.

Show notes are at www.obandco.uk/198.

197: The Great Retail Acronym Challenge

Mon, 01 Aug 2022 05:00:00 +0100

Retail is full of acronyms and abbreviations. Of course, they are used to simplify and speed up complex language and terminology in the industry as well as company specific lingo. However, they can also lead to misunderstandings and miscommunication. And there seem to be new acronyms coming into use all of the time. Plus they can alienate those that are new to a specific company, role, function - or new to retail as a whole. Oliver Banks welcomes Rethink Productivity's Simon Hedaux to explore and test understanding across an A-Z of retail acronyms.

Listen to this episode to:

Put yourself to the test with the A to Z acronym challenge.
Understand the challenges of using acronyms (and what you must do).
Hear more about Productivity & Transformation 2022.

Show notes are at www.obandco.uk/197.

196: Learning From World Class Decision Makers

Mon, 25 Jul 2022 22:00:00 +0100

We face a whole string of important decisions to be made, and with increasing frequency as the pace of change and the market developments. So it's important to consider how we make decisions, how we avoid common challenges and what we can learn from the most expert decision-makers in the world. Join Oliver Banks and look outside the retail industry to learn what you can do to become a better decision-maker.

Listen to this podcast episode to discover:

What are the most common decision-making challenges or blockers?
What can you learn from expert decision-makers?
Actionable tips to put into practice straight away.

The full show notes are at www.obandco.uk/196.

195: The Anatomy Of A Decision

Mon, 18 Jul 2022 13:20:00 +0100

Decisions are everywhere in transformation, in retail and in life. And making good decisions is key to drive success in your transformation. Yet, decision making is a topic that you never really learn. And there is little indication if you are good at it, either. So in this episode, Oliver Banks looks at the anatomy of decision making to help you understand what's going on and where you can improve.

Listen to this episode to understand:

Examples of the different types of decision that you may need to make.
What the decision making process is
Why it's important to still focus after actually making the decision.

Show notes at www.obandco.uk/195.

194: Focusing On Tech Trends And Avoiding The Fads

Mon, 11 Jul 2022 06:00:00 +0100

Technology is essential to bring many aspects of the shopping experience into the modern day. But there are many elements to consider. From which technology to choose, to convenience and even around the education of the consumer base. To help understand more, Oliver Banks talks to retail tech expert Christine Russo.

Listen to this podcast episode to discover:

How retail tech can bring modern shopping opportunities into the physical store.
Why customer education is often the missing piece of the puzzle.
Which retail technologies are true trends and which are fashionable fads.

Show notes at www.obandco.uk/194.

193: The Power Of Writing It Down

Mon, 04 Jul 2022 13:40:00 +0100

In the complex and complicated world, both inside and outside of retail, there are numerous, tough challenges to consider and overcome. But one simple approach can help you across the board: writing things down. In this episode, Oliver Banks explores why the seemingly mundane task of documenting and recording ideas and thoughts can be transformational.

Listen to this episode now to hear:

Why it is important to write up and document ideas and thoughts.
And why is this so difficult to do.
Plus simple tips and tactics to help you and your teams to document ideas down.

Find the full show notes at www.obandco.uk/193.

192: Retail Myths And Mottos

Mon, 27 Jun 2022 08:55:00 +0100

"The Customer Is Always Right" - perhaps this is the most famous retail quote. But is it true? In this episode, we'll explore some of the widely believed myths and frequently used mottos. In the build up to the inaugural Productivity & Transformation event, Oliver Banks is joined by Rethink Productivity's Simon Hedaux to test and reflect on these phrases.

Listen to this episode of the podcast to discover:

Why the customer isn't always right.
How it's easy to get your KPIs wrong and what that can do for your business.
And how you can attend Productivity & Transformation 2022.

Full show notes at www.obandco.uk/192.

191: How Story Opens Retail’s Great Adventure

Mon, 20 Jun 2022 11:50:00 +0100

Storytelling has arguably become an overused buzzword in marketing, but the principles of story are still fantastic for aligning and motivating teams and change initiatives. To help us understand more, Oliver Banks catches up with master storyteller, and Marvel comic writer, B.Earl. Listen and discover how you can uncover elements of story to make your mission bigger and more relevant for customers and colleagues.

Listen now to discover:

What retail can learn from a Spiderman writer - and cavemen!
Why your story must focus on what's at stake.
How the metaverse can help bring your brand story to life.
And what would retail look like if it was a comic book?

Show notes are at www.obandco.uk/191.

190: The Livestream Shopping Operating Model

Mon, 13 Jun 2022 17:15:00 +0100

Livestream shopping presents a big opportunity - but there are many aspects to consider. From the technical set-up of the livestream platform, to key skills for the host or presenter. But also managing a number of cross-functional interactions and making the most of loads of data too. Oliver Banks lays out key considerations as you define your livestream shopping operating model.

Listen to this episode of the Retail Transformation Show to discover:

Key decisions that you must answer as you develop your livestream operation and proposition.
Important interactions with the wider business and operating model.
Process, people and technology factors as you build your livestream operating model.

189: How Livestream Shopping Is Changing Retail

Mon, 06 Jun 2022 21:00:00 +0100

Livestream shopping has grown astronomically, driven by China and the pandemic. And this channel now presents a major opportunity for other retailers to engage with customers and blend the world of entertainment and retail. In this episode, Oliver Banks explores how livestream shopping connects with other new video content formats. You'll hear examples of how livestreams are changing retail and what you can learn from them. Plus, determine if you should be experimenting with livestream shopping or not.

Listen to this episode to discover:

Which retailers around the world are leading the way with their livestream shopping experiences?
Key considerations why this strategy may be suitable for you.
What does the future hold for livestream retail as a channel?

Full show notes are at www.obandco.uk/189.

188: Quick Fire Reflections To Inspire Change

Mon, 30 May 2022 21:45:00 +0100

Retail can be complex and complicated, we do also have a tendency to overcomplicate. So in the face of volatility and periods of radical change, it's important to focus on essential aspects. The host of the Retail Transformation Show, Oliver Banks, attended Retail Week Live 2022 to learn from retailers and experts about how to navigate the turbulence. In this episode, Oliver reflects on 10 key takeaways from the event and each one can inspire you to change yourself and your organisation.

Listen to this episode to discover:

What we often forget about delivering great service.
The important question to ask yourself about data.
Which technologies will transform the way we shop (and sell!).

Show notes are at www.obandco.uk/188.

187: What If Your Transformation Is Wrong

Mon, 23 May 2022 22:00:00 +0100

Have you stopped to consider the possibility that your transformation is wrong? The implications of pursuing the wrong strategy and implementing the wrong changes are enormous. But, there are many reasons why this may be the case. And there are many unintended consequences at play too. So join Oliver Banks and challenge yourself and your current approach.

Listen to this podcast episode to hear:

The different reasons that could result in your transformation being the wrong thing to do.
How a failure of data can result in incorrect insight driving your organisation.
And why poor decision making is not clear to see or understand.

Show notes are at www.obandco.uk/187.

186: Getting Ready For Radical Change

Mon, 16 May 2022 20:45:00 +0100

With huge volatility in recent years, it's easy to be lured into a false sense of security that you have no change left to do or that you're fully prepared for it. But the reality is that evolution requires continual change. And also, the external environment is prompting more challenges and promoting more change too. Join Oliver Banks as he reflects on 3 topics from the upcoming Retail Week Live event, all focused around radical change.

So listen to this podcast episode to discover:

Why radical change is such an important topic right now.
And why radical change may not be as radical as you fear it is!
Also, the 4 ways that you can develop your team and their capability to take on transformation successfully.

Show notes at www.obandco.uk/186.

185: Are Checkout-Free Stores The Future?

Mon, 09 May 2022 13:00:00 +0100

Checkout-free stores, like Amazon Go, are becoming more common in the retail market. We're seeing companies like Amazon expanding their store estates as well as more retailers converting or opening checkout-free stores. But as these shops become more of a normal occurrence and less of a novelty, then you'll need to decide if they fit with your business and operating model. So in this episode of the Retail Transformation Show, Oliver Banks will help explore if they are the future of retail and if they'll fit with your retail business.

Listen to this episode to discover:

Why checkout-free stores revolutionise the shopping trip - for both customers and retailers.
The major challenge of the checkout-free stores
And discover if they are the future of retail and if should you invest?

Find the full show notes at www.obandco.uk/185.

184: Simple Ideas And Why We Ignore Them

Mon, 02 May 2022 20:00:00 +0100

Collectively, we're amazed at simple ideas - like "be customer-centric." But then reality arrives and for various reasons, the simple idea becomes clouded and risks being forgotten. In this episode, Oliver Banks explores why we enjoy listening out for simple ideas. And the reasons that result in that simple idea never making it to fruition.

Listen to this episode and discover:

Why a simple idea can be so inspirational.
But why does that simple idea struggle to be realised?
And what you can do differently to drive your transformation more.

Show notes are at www.obandco.uk/184.

183: Defining The Role Of Your Stores

Mon, 25 Apr 2022 15:10:00 +0100

In tough market conditions, questions must be asked about viability and approach for many aspects of your business. And it's likely, that physical stores will be challenged, and the question raised about the role that shops play. In this episode, Oliver Banks shares an approach to help you understand the current and ideal role that stores play. And you'll also learn how to take this and build a transformation roadmap to evolve your operating model.

Listen to this episode to discover:

The 3 different aspects that feed into defining the role of the store.
And the additional dimension that you must consider.
An actionable approach to define what's most important for your customers and brand.
How to develop this into a transformation roadmap.

Show notes at www.obandco.uk/183.

182: Overcoming Stress With Science

Mon, 18 Apr 2022 09:00:00 +0100

Transformation is stressful. It's a journey into the unknown, littered with risks and dangers. But human beings have instinctively evolved to react to danger in a particular way. However, that way is not productive for modern life. Yet, by understanding the science of the brain and the stress response, we can take intentional actions to overcome stress and be our best. Join Oliver Banks and discover what you can do differently, starting today, to maintain peak performance.

Listen to this episode to discover:

How mental stress causes physical changes in your body.
Why being stressed makes the situation a lot worse - and why that's not your fault!
And what tangible actions you can take to alleviate stress in the moment.

Show notes are at www.obandco.uk/182.

181: 6 New Business Models Driven By Sustainability

Mon, 11 Apr 2022 06:00:00 +0100

In the evolving world, we are seeing 6 new business models emerge across the retail industry. Each one is driven by sustainability, with a particular focus on environmental sustainability. However, each business model also comes with their own challenges and impacts to the existing operating model. Join Oliver Banks to explore and understand these 6 business models that are becoming increasingly popular in the retail space.

Listen to this episode to hear:

Why "new" is not necessarily always new.
The similarities and differences between the different models.
The key challenges that you'll need to resolve in order to realise each new business model.

Show notes at www.obandco.uk/181.

180: Building Slack Into Your Operating Model

Mon, 04 Apr 2022 08:20:00 +0100

Building spare capacity into a business is a difficult decision as the investment is not immediately needed. But in the retail industry, with major spikes around peak trading times and with squeezed margins, it's becoming increasingly important to carefully manage the slack in your operating model. To help explain how to do this, Jeff Roberts joins Oliver Banks to explore why and how you can build the right amount of slack into your operating model.

Listen to this podcast episode to discover:

What slack is and examples of where it exists in your business.
3 tips to make the most effective and productive use of slack in your operating model.
How to plan for extreme peak periods that we see in retail, for example, Black Friday or Christmas.
Why a good approach to building slack can help you innovate and find novel solutions.

Find the full show notes at www.obandco.uk/180.

179: How Influencers Are Changing Retail

Mon, 28 Mar 2022 13:00:00 +0100

Social media has made retailers and brands much more accessible for consumers. And influencers are increasingly being used to make companies more personable in this highly accessible world. In this episode, Oliver Banks is joined by B2C and B2B influencer, Michael LeBlanc. Together they discuss how influencers are changing retail and what best practice looks like.

Listen to this episode to discover:

What's working well with using influencers.
A guideline for deciding how much to spend on influencer marketing.
How to make a great relationship between a retailer/brand and an influencer.

Show notes at www.obandco.uk/179.

178: The Retail Technology Show Preview

Mon, 21 Mar 2022 10:00:00 +0100

The retail technology market has evolved over the past 10 years. With new innovations and evolving technologies, plus with the increased digital transition brought on by the pandemic. Oliver Banks chats with Matt Bradley about how the retail technology industry is evolving. Plus, you'll hear more about the upcoming Retail Technology Show in London.

Listen to this show to understand:

Key trends of how the retail technology arena has changed over the past 10 years.
Which 2 technologies have been responsible for driving the most change?
Find out more about the upcoming Retail Technology Show.
Plus, if you're going to the show and want to meet Oliver Banks, listen out for some exciting news.

The full show notes are at www.obandco.uk/178.

177: Inspiring Innovation Across Your Organisation

Mon, 14 Mar 2022 07:00:00 +0100

Innovation is closely linked with transformation. But innovation can be perceived differently and without understanding what innovation means to you and your organisation, it's likely that misalignment will lead to conflict and confusion. Join Oliver Banks to learn how to understand what innovation means for you and how you can go about putting simple actions in place to inspire more creativity, new thinking and innovation across your organisation.

Listen to this episode now to hear:

4 questions to help you to clarify what innovation means.
Actionable tips to inspire more creative thinking in your organisation.
Inspiration to what you can do to breed a culture of innovation.

Show notes are at www.obandco.uk/177.

176: Being The Best Omnichannel Retailer

Mon, 07 Mar 2022 18:00:00 +0100

Omnichannel has been a major trend for years now. But it's something that some retailers still struggle with. And there is no clear-cut best example of omnichannel retail. In this episode, retail transformation expert, Oliver Banks, explores why this is. Plus, you'll hear the 5 key components to focus on to make you the best omnichannel retailer out there.

Listen to this episode to discover:

Examples of great omnichannel retailers.
What should you focus on first as you start to improve your omnichannel journey.
The 5 key components of becoming the best omnichannel retailer.

Show notes at obandco.uk/176.

175: Embracing Ecommerce Metrics

Mon, 28 Feb 2022 06:00:00 +0100

The rise in ecommerce is well documented. But one of the key differences compared to physical shops is the volume of data available. And understanding how to analyse the data and draw actionable insights will be key. In this episode, Ben Salmon, co-author of "Your Number's Up", joins to explore how you can embrace digital retail and drive growth through your ecommerce metrics.

Listen in to this episode to discover:

How to diagnose your digital performance.
How to engage senior leaders and other stakeholders across the organisation.
And a key way to understand which metrics to start with.

Full show notes are at www.obandco.uk/175.

174: What To Do When There Is No Right Answer

Mon, 21 Feb 2022 12:15:00 +0100

Defining and delivering a retail transformation programme involves decisions. Lots of decisions! And for each of these, there may be many options on the table. Some become no brainers when you start to look at them. But every so often, you come to a decision where there is no right answer. Multiple options might look equally good. Or equally bad! So, what do you do when there is no right answer? So in this episode, Oliver Banks explores tips and tactics to help you take on complex decision making.

Listen to this episode of the Retail Transformation Show podcast to discover:

The key dangers you face - and what you must realise first.
How you can assess the insight and data you have to help make a decision.
If you have the right people involved.
Plus many other decision making tips to help you come to an answer.

Find the full show notes at www.obandco.uk/174.

173: Designing Omnichannel Journeys

Mon, 14 Feb 2022 12:00:00 +0100

Some retailers offer excellent shopping experiences that truly allow customers to move between channels. But designing omnichannel customer journeys can be complicated, with multiple functions, technologies and stakeholder views. Join Oliver Banks and special guest, Sarah Friswell, CEO of Red Ant, to explore how to design an omnichannel shopping trip and customer experience.

Listen to this podcast episode of the Retail Transformation Show and hear:

Why the vision is so important and how to go about creating that.
How to realise the vision in a world when there is no linear journey.
How to overcome challenges with legacy architectures, silos and critical but fragile systems.

Full show notes are at www.obandco.uk/173.

172: Exploring What The Metaverse Means

Mon, 07 Feb 2022 06:00:00 +0100

The metaverse has exploded into our lives and it will drive innovation and disruption. But a big question still remains - what is the metaverse? It leads to contradictions of opinion and confusion about the opportunities and threats it presents. Join retail transformation specialist, Oliver Banks, and explore what the metaverse is and what it means for retail and life in general.

So, in this podcast episode, you'll learn about:

What the metaverse is - and a more basic conceptual way of thinking about it.
The opposing views and contradictions that exist around the metaverse.
The challenges that the metaverse brings to life.
And what you need to do to start considering how the metaverse fits in your strategy.

Full show notes are available at: www.obandco.uk/172.

171: Letting Avatars Guide Your Transformation

Mon, 31 Jan 2022 15:00:00 +0100

All companies feel they are customer centric. And we're full of data about customers. But how useful is that to guide strategy and change initiatives? And do you and your wider team know that they can to do win and delight customers? Digital Transformation Influencer, Howard Tiersky, joins to explain how avatars, persona and ideal customer profiles can help to guide your transformation.

Listen to this podcast episode to discover:

Why customer personas or avatars are essential to remain relevant.
How to balance fact and fiction when creating your avatars.
How to let your avatars guide your transformation and strategy.

Find the full show notes at www.obandco.uk/171.

170: The Rise Of Quick Commerce (part 2)

Mon, 24 Jan 2022 05:00:00 +0100

The ultra fast deliveries of the Quick Commerce or Q-Commerce market represent a significant disruption and change. The retail operating model must transform to deliver this customer proposition. In this second part, Oliver Banks explores the essence behind a 10 minute delivery operating model. He also identified a number of challenges that you must face if you are embarking on a quick commerce strategy. This is part 2 of a 2-part exploration into the quick commerce market.

Listen to this episode to discover:

Key aspects from current Q-commerce companies.
The operating model aspects and considerations you must develop.
And some of the critical challenges you must tackle.

Show notes are at www.obandco.uk/170.

169: The Rise Of Quick Commerce (part 1)

Mon, 17 Jan 2022 09:30:00 +0100

The Q-Commerce or Quick Commerce market has grown massively during the pandemic. Ultra-fast deliveries are quickly becoming part of life for customers in built-up areas. So in this podcast episode, Oliver Banks explores the market, some of the key changes that are happening and defines the four Q-commerce business models that are commonly found. This is part 1 of a 2-part exploration into the quick commerce market.

Listen to this podcast episode to discover:

A view across the Q-commerce market.
Why quick commerce is not only about speed.
The different business models used to deliver Q-commerce services to customers.

Full show notes at www.obandco.uk/169.

168: Think Differently And Redefine Success

Mon, 10 Jan 2022 05:00:00 +0100

It's important to not only consider the what of retail transformation but also the how. And the ability to think differently is key to innovation and can help avoid losing pace with the market. Senior retail leader, Fiona McDonnell, joins to explore what you can do to think differently and redefine success can lead to genuine transformation.

Listen to this episode to discover:

Why it's important to think differently.
The dangers of not thinking for yourself.
Why we're misguided by "success" and what to do instead.

Show notes at www.obandco.uk/168.

167: 2022 Retail Trends And Watch-Outs

Mon, 03 Jan 2022 09:30:00 +0100

We know retail is ever evolving and had experienced huge change. But as we kick start a new year, 2022, join Oliver Banks to understand what retail trends and developments a select group of other retail podcasters and influencers are excited about. Plus what pitfalls and dangers should retailers be watching out for as we embark on the next stage of the retail rollercoaster? Listen now to find out and discover the common thread. Featuring retail trends in 2022 from Michael LeBlanc, Anne Mezzenga, Chris Walton, Scott Thompson and Simon Hedaux.

Press play now and hear:

What is the most exciting retail technology?
And what do you need to be careful about with this technology?
Plus hear other key trends for retail in 2022.
What is the vehicle that can help you navigate these trends and watch-outs?

Show notes are at www.obandco.uk/167.

166: Learning From The Service Led Industry

Mon, 27 Dec 2021 09:00:00 +0100

Many retailers are exploring adding or evolving services to help them evolve their business. And professional service businesses like hairdressers, beauty salons and restaurants have excelled and grown, taking up space in former retail units. To help us learn how you can excel with services, hear from Freddie Banks, Global Deputy General Manager for Kérastase, part of the L'Oreal Group. This is part of the Bunch Of Bankses mini-series where the host, Oliver Banks speaks to other insightful and interesting people named Banks - and this one is a bit of a special episode!

This episode of the Retail Transformation Show podcast will:

Give you a different source of inspiration for innovation.
Identify the key trait of high service industries.
Defining the "did you know" element of engaging customers.
Explore key transformational elements in the professional services sector.

Show notes at www.obandco.uk/166.

165: Retail Review Of The Year 2021

Mon, 20 Dec 2021 13:15:00 +0100

2021 has provided plenty of turbulence. But there have been a number of disruptive, breakthrough transformations that have occurred through the year too. From the explosion of checkout-free stores and quick commerce through to sustainability and circular economy initiatives. 2021 has been an eventful year in many ways. So join Oliver Banks and take a tour over the key points from 2021 and what that teaches us about the future of retail.

Listen to this episode of the Retail Transformation Show podcast to discover:

Which start-up scaled from nothing to major partnerships?
Who is making a seemingly illogical organisational decision?
Which retailer has been the most transformative company in 2021?
And much more.

Show notes are at www.obandco.uk/165.

164: Behind The Mic With Oliver Banks

Mon, 13 Dec 2021 12:40:00 +0100

In this podcast episode, catch up with Oliver Banks and get to understand more about who he is and why he does what he does. He's discussing the most interesting questions that he gets asked about retail and retail transformation.

Listen to this episode to discover:

More about what else Oliver Banks does.
How he got to where he is now.
Why golden nuggets are so important.

And plenty of other questions that Oliver regularly gets asked. Plus - if you've still got questions then get in touch to ask yours.

Getting help from Oliver Banks

If you'd like a conversation with Oliver Banks about your transformation. Or about creating thought-provoking content, then get in touch:

Send an email oliver.banks@obandco.uk

Message on LinkedIn.

Follow and DM on Twitter.

Show notes are at www.obandco.uk/164.

163: Learning To Have Conversations That Matter

Mon, 06 Dec 2021 10:50:00 +0100

Given the complex and cross functional nature of transformation, conversations are a key part of leading successful change initiatives. But we've never been taught how to have a real conversation. So Oliver Banks is talking to Lou Banks, founder of Rising Vibe, and exploring how to have a real and meaningful conversation. In this "Bunch of Bankses" episode, learn the tangible and actionable changes that you can make to personally improve.

Listen to this episode of the Retail Transformation Show to hear:

What makes a "real" conversation and what gets in the way of having them.
How the science of the brain makes us work.
What tangible action you can take to immediately impact your conversations.

Full show notes are at www.obandco.uk/163.

162: The Evolution Of Loss Prevention

Mon, 29 Nov 2021 14:13:00 +0100

The role of the security guard has been seen as a cost for some retailers, restricted to only stores in "high risk" locations to prevent shrink or stock loss. But as we shift to more omnichannel ways of working and data becomes more accessible, there are opportunities to develop the loss prevention team to profit protection and much more. TMAC's Paul Banks joins to explore the evolution of loss prevention. This episode kicks off a new mini-series - "A Bunch Of Bankses." Oliver Banks speaks to other insightful people named Banks are sharing ideas around retail and transformation.

Listen to this episode of the Retail Transformation Show to hear:

How the role of security guards has changed over time.
Why loss prevention is expanding to contact centres.
Examples of how speech analytics and data insight can stop loss and other challenges.

Full show notes are at www.obandco.uk/162.

161: Forging A Customer Complaints Strategy

Mon, 22 Nov 2021 22:03:00 +0100

A huge focus goes into forming a positive customer experience. But when things don't go to plan, customers lodge a complaint. However, often customer service's ways of working is only reliant on rigid policies. Instead, what if you had an intentional strategy about complaints built into your operating model? Oliver Banks is joined by The Complaining Cow, Helen Dewdney. Together, they explore how retailers and consumer-facing brands can support customers after a poor experience.

Listen to this podcast episode and discover:

The number one thing you can do to improve how to deal with complaints.
How to deal with the risk of serial returners and scam customers.
Examples of how to positively handle complaints - and why that can be a winning approach.

Show notes at www.obandco.uk/161.

160: Stores Vs Online - Which Is Best?

Mon, 15 Nov 2021 13:43:00 +0100

For several years now, there has been tension between the different approaches to retail - most notably - which is best, stores or online. And in particular, if retailers should focus their efforts into physical stores or double down on website and ecommerce. And where do aspects like omnichannel retail and unified commerce fit in? So in this episode, Oliver Banks dives into the challenge to find the best option for you.

Listen in to this episode to discover:

Advantages of different approaches.
Why DTC is nothing new.
The answer to the ultimate question - should your retail business focus on stores or online.
And what Indiana Jones has to do with all of this.

159: Golden Nuggets From 3rd Year Of The Podcast (part 2)

Mon, 08 Nov 2021 07:00:00 +0100

The pandemic has caused change and acceleration as well as its challenges too. But as the Retail Transformation Show podcast celebrates its 3rd birthday, we continue our review of golden nuggets from the past year. With clips from expert guests as well as from the host, Oliver Banks, you'll hear about: omnichannel, circular economy, communication, the metaverse, technology, digital shopping, retail history and much more. Listen now to part 2 of 2 and discover golden nuggets from the past 12 months.

Listen to this episode and you'll discover:

Examples of what traditional retailers are doing to act as pureplay retailers as well as show their heritage.
Why you are probably only seeing half of your customers.
A quick overview about why the metaverse is a big opportunity for the retail industry.
Any much more.

Full show notes at www.obandco.uk/159.

158: Golden Nuggets From The Third Year Of The Podcast (part 1)

Mon, 01 Nov 2021 07:00:00 +0100

The retail industry continues to undergo fundamental transformation as well as requiring ongoing incremental improvements. And as the podcast celebrates its 3rd birthday, we are reviewing the best bits to help you transform. You'll hear clips from expert guests as well as from the host, Oliver Banks. And these highlights cover: agile, lean, supply chains, store operations, pop up stores, department stores, customer focus questions, data, trust, and much more. Listen now to part 1 (of 2) for the golden nuggets from the past 12 months.

Listen to this episode of the Retail Transformation Show podcast and you'll hear:

The surprising truth about Agile.
One of the most common (and dangerous) mistakes made with data and insight.
The crux of the challenge for many stores today.
Plus plenty more golden nuggets from a selection of amazing guests to grace the show.

And remember to check out part 2 in episode 159, with even more highlights!

Full show notes at www.obandco.uk/158.

157: The Collision Of Gaming And Retail

Mon, 25 Oct 2021 16:40:00 +0100

There is much hype about retail and the metaverse at present. But to understand more, we can learn from the gaming industry where computer games have been forging their own worlds for decades. So you can learn from Hilmar Pétursson, CEO of CCP Games, known most for their flagship game, EVE Online. Join Oliver Banks and explore the collision of retail and gaming (and life) - plus the opportunities it presents you with.

Listen to this episode of the Retail Transformation Show to hear:

Examples of how the gaming and retail industries can learn from each other.
The power of community that games create.
Why games can be so immersive.

156: The Many Changing Facets Of Retail

Mon, 18 Oct 2021 06:30:00 +0100

The retail industry continues to navigate a complex, fast-moving and uncertain landscape and retailers have so much to consider right now. It seems all aspects of work are evolving, meaning it's hard to keep track of key trends and of course to actually change and improve them. And knowing what is actually going to make a difference is an important skill. Following the live event that was Retail Week Live 2021, Oliver Banks is reflecting on the key focus areas and concepts discussed for retail going forward.

Listen to this episode of the Retail Transformation Show to hear:

The key themes and reflections from Retail Week Live.
A new acid-test question to test your customer experience.
Why technology is a problem for consumers.
Which viewpoint really resonated with Oliver Banks's mission?

Full show notes at www.obandco.uk/156.

155: Reinventing Digital Shopping

Mon, 11 Oct 2021 20:00:00 +0100

Digital shopping is a convenient way of browsing but struggles with discovery and inspiration. But new technology enabled solutions are helping to offer alternatives. Explore the art of the possible with Oliver Banks in this episode. See how the different shopping elements can fit together. Meanwhile understand what's needed in your operating model and infrastructure to put this in place.

Listen to this episode of the Retail Transformation Show and discover:

The digital shopping innovations that are showing us the way forward.
What's special about digital platforms vs physical stores?
What do you need to consider to put these in place?
Plus - what could be the next big evolution?

Full show notes are at www.obandco.uk/155.

154: Avoiding Frontline Burnout

Mon, 04 Oct 2021 10:11:00 +0100

Your frontline colleagues are an essential part of your operation - and therefore your transformation. But they often have to work under immense stress and strain. And over the past year, this has been amplified further. So you need an effective strategy to support them in the best way possible or your organisation risks facing some severe consequences. In this episode, Liam O'Meara, VP Europe at Axonify, joins Oliver Banks to help you understand how you can support your colleagues and help avoid burnout.

Listen to this episode to discover:

The size of the burnout challenge facing frontline retail colleagues.
Why burnout could present problems in both the short term and long term.
How you can better support your colleagues on the frontline.

Show notes at www.obandco.uk/154.

153: Looking Back To Define The Future

Mon, 27 Sep 2021 18:00:00 +0100

Retail's history is rich with stories and examples which still have relevance today. Even if you look back to Roman times, there are patterns that are still common in the modern world. So, in this episode of the Retail Transformation Show podcast, join Oliver Banks and discover how you can look, learn and apply some fantastic lessons from the history of retail.

Listen to this episode to discover:

What an old fashioned umbrella shop can teach us about successful retail.
Examples of ways that retail hasn't changed in over 2000 years - beyond the obvious.
And the 3 aspects that we can take from the history of retail to help define the future of retail.

More at www.obandco.uk/153.

152: Learning From Retail's History

Mon, 20 Sep 2021 06:15:00 +0100

History is said to repeat itself and follow a cyclical flow. But if this is the case, do we really spend enough time looking backwards to help us move into the future? Retail consultant and avid retail historian, Graham Soult, joins Oliver Banks to understand how to avoid the threats and discover the opportunities by looking back in the retail history books.

In this episode of the Retail Transformation Show. you'll hear:

How we can learn from the failures of previous retailers.
And which company is doing a fantastic job after focusing on their brand history.
Why you should look out on your next set of store visits.

Show notes at www.obandco.uk/152.

151: How RFID Is Changing Retail

Mon, 13 Sep 2021 06:15:00 +0100

RFID (Radio Frequency Identification) tags are picking up pace across all industries - and retail is one sector that is helping drive widespread adoption. But, given that RFID has been on the radar for a number of years, is the technology capable now? And are the use cases genuinely beneficial to make it a sensible business decision? Join Oliver Banks as he welcomes Uwe Hennig, Director of Global RFID Market Development for Avery Dennison Smartrac. And you'll explore how RFID is being used by different categories in the retail sector.

In this episode of the Retail Transformation Show, you'll hear:

Different ways that RFID is being deployed across the retail market.
The pace of growth of the RFID market in retail.
How RFID implementations are delivering benefits.

150: The Ever-Evolving World Of Retail

Mon, 06 Sep 2021 20:53:00 +0100

Retail has changed because of the pandemic... and retail hasn't changed because of the pandemic. In fact, the world of retail is an ever-changing and ever-evolving place. And this provides both new threats as well as opportunities. Join Oliver Banks for episode 150 of the Retail Transformation Show and discover the significant shifts happening in retail at the moment.

In this podcast episode, you'll hear:

Why retail has changed and yet why it's also the same.
What will define the successful physical and digital stores of the future.
How we'll reflect on the pandemic in the future - and the paths we can take from here.

Show notes are at www.obandco.uk/150.

149: The Retail Returns Conundrum

Mon, 30 Aug 2021 10:52:00 +0100

High levels of returns can impact the overall performance of retailers. And there are many reasons why returns continue to present such a complex challenge for the entire industry. But without understanding these challenges, it'll be impossible to find a solution. In this episode, explore the returns conundrum facing retail. Plus, pick up an action plan to help you monitor, control and manage the challenge.

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148: Transforming Discovery In Retail (part 2)

Mon, 23 Aug 2021 05:15:00 +0100

When the discovery phase of the shopping trip is driven through a search bar or menu, it's not very inspiring for the customer who doesn't already know exactly what they're looking for. So, effective discovery represents a massive opportunity for online retailers. In this episode, Oliver Banks continues the conversation to help you transform the discovery phase of your shopping trip.

The post 148: Transforming Discovery in Retail (part 2) appeared first on OB&Co.

147: Transforming Discovery In Retail (part 1)

Mon, 16 Aug 2021 22:37:00 +0100

With so much competition in retail, it has become harder to stand out in the sea of sameness. But the discovery phase remains a major opportunity to transform how you convert your browsers into buyers. In the first of this two-parter, Oliver Banks explores the questions to ask yourself that will show you the way to transform discovery in retail.

The post 147: Transforming Discovery In Retail (part 1) appeared first on OB&Co.

146: The Future Of Department Stores

Mon, 09 Aug 2021 17:38:00 +0100

Department stores retailers have been polarised - with some seeing huge successes whilst others have struggled as digital channels have grown. So, is there still a place in the retail market for the "department store"? In this episode, special guest Cate Trotter of Insider Trends joins to explore the future of department stores.

The post 146: The Future Of Department Stores appeared first on OB&Co.

145: Overcoming Retail’s Big Contradictions

Mon, 02 Aug 2021 12:58:00 +0100

Successful transformations require clarity and progress. However, contradictions occur that can prevent progress as there is no clear right answer. In turn, the transformation can stall. In this podcast episode, Oliver Banks explores retail's big contradictions and how you can overcome these tough problems

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144: Resurrecting Retail After The Pandemic

Mon, 26 Jul 2021 17:30:00 +0100

The pandemic has disrupted all areas of life, and retail is of course no exception. But as the world's super-large retailers continue to expand their businesses, there are questions that we must all ask ourselves. These will not only help us survive but present a real opportunity to thrive. In this episode, retail futurist Doug Stephens joins Oliver Banks to explore retail in a post-pandemic world.

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143: The Return Of Stores

Mon, 19 Jul 2021 19:44:00 +0100

The pandemic caused turbulence for many physical stores. However, as life slowly returns, there are some big opportunities for stores to bounce back. Here to report from his store tours, retail consultant, Ian Scott, joins Oliver Banks. So listen now to hear examples of great physical store retailing, including examples from Selfridges, Lush, Primark, Homebase and many more.

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142: The Modern Retail Operating Model

Mon, 12 Jul 2021 10:31:00 +0100

We’ve seen huge shifts in the retail marketplace and as a result, there are now aspects that must fit in the modern retail operating model. This episode was recorded at the virtual event, Retail Transformation Live, so join Oliver Banks to explore further. You’ll learn about 8 elements to build into your retail operating model. […]

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141: Simplification Isn’t Rocket Science

Mon, 05 Jul 2021 20:21:00 +0100

One of the key challenges with simplification is the deployment of it. Without effective change management processes, a so-called "easy" change can quickly become problematic. But there are considerations that you can take to put your change on the path to success. Join Oliver Banks and Simon Hedaux from Rethink Productivity and the close of the "Simplification Stories" mini series.

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140: Retail Transformation Live 3 Preview

Thu, 01 Jul 2021 16:23:00 +0100

Retail Transformation Live is back. This is the virtual event to help give you the insight, the ideas and the inspiration to successfully transform retail. With expert speakers from around the world, you’ll enjoy a variety of sessions designed to help you get future fit. Join the host, Oliver Banks, and discover what to look […]

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139: Why We Don’t ‘Keep It Simple’

Mon, 21 Jun 2021 05:00:00 +0100

The benefit of hindsight allows us to see the complicated processes and operating models. But these decisions are like this for a reason. Productivity expert, Simon Hedaux, joins transformation expert, Oliver Banks, and together they explore why it's not always easy to keep it simple. Plus what you should consider for current uncertainty in the market.

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138: Simplification Stories At Nisa

Mon, 14 Jun 2021 04:30:00 +0100

Simplification projects should boost improvement - but it doesn't mean that they are necessarily simple themselves. They can be large and with many facets and workstreams. In this episode, I'm joined by Steve Leach, Sales Director at convenience grocery brand, Nisa Retail, to help explore how he approached some of their simplification. This is the secord of the mini-series, "Simplification Stories", in partnership with Simon Hedaux from Rethink Productivity.

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137: Is Lean Six Sigma Still Relevant?

Mon, 07 Jun 2021 04:30:00 +0100

Simplification is still critical for continuously improving retail operating models. Lean Six Sigma has often been seen as a methodology to boost efficiency and cut costs. But in our fast-paced and agile world, is Lean Six Sigma still relevant? Join Oliver Banks and Simon Hedaux, from Rethink Productivity for the first of a collaborative mini-series called Simplification Stories.

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136: Understanding The Circular Economy

Mon, 31 May 2021 18:28:00 +0100

The "circular economy" is a key topic when it comes to delivering true sustainability. But the term risks being misunderstood if used as a buzzword, although it offers huge opportunities. To help us understand the circular economy and what it means for retail is Karen Bendell - a creative former fashion designer come retailer CEO and strategist.

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135: 3 Driving Factors To Transform

Mon, 24 May 2021 15:27:00 +0100

We've seen huge changes driven by the pandemic but consumer behaviour and the retail market continues to change. To respond, retailers must change and transform. But with so much going on, it's easy to oversee important elements. So, in this episode, Oliver Banks highlights 3 driving factors to help you to make your transformation a success

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134: The Race To Retail Resilience

Mon, 17 May 2021 13:06:00 +0100

The pandemic caused a Great Acceleration across the retail industry, in particular, giving a peak into what the future holds. And in turn, highlighting how the retail industry must develop and transform to build resilience. Oliver Banks chats to Carl Boutet, author of The Great Acceleration, about the changing retail market, sustainability and how to […]

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133: What’s Happening In Retail Technology

Mon, 10 May 2021 21:09:00 +0100

Many retail transformations are enabled through technology. And the Covid-19 pandemic has forced many retailers to make significant decisions and drive progress based on various technologies. So, in this episode, Oliver Banks catches up with retail technology expert, Miya Knights, to explore key trends and the retail technologies that are hot and exciting right now.

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132: Overcoming The Confusion Of Transformation

Mon, 03 May 2021 20:17:00 +0100

Overcoming the confusion of transformation is one of the factors that separates the transformation leaders from the transformation laggards. So join Oliver Banks and explore the aspects that contribute to the confusion around your retail transformation - and discover exactly what you can do to intentionally overcome that confusion.

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131: 4 Traits For Great Transformation Leadership

Mon, 26 Apr 2021 18:24:00 +0100

Transformation is critically important for retailers - but it can be dangerous too, especially if lacking the right transformational leadership or direction. In fact, mistakes in leading transformation could be catastrophic for the whole organisation. So, explore the 4 traits of transformational and change leadership to help you and your team to work towards a successful change.

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130: What Makes A Transformation Superstar

Mon, 19 Apr 2021 05:00:00 +0100

One of the most common challenges is finding the right people to work on the change or transformation. There is often a mix of attitudes, skills and behaviours required which can make it hard to find and manage these individuals. So, in this episode of the Retail Transformation Show, Oliver Banks is exploring the disciplines and attitudes of finding or developing into a transformation superstar.

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129: The 4th Industrial Revolution For Retail

Mon, 12 Apr 2021 20:21:00 +0100

Industry 4.0 was initially identified and has since gained popularity in explaining the evolution of technology. Essentially, Industry 4.0 or the Fourth Industrial Revolution heralds the integration of digital and physical elements. As the world continues to evolve, Oliver Banks revisits Industry 4.0 and explore how key elements, technologies and mindsets are shaping retail.

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128: AR, VR And Retail In The Metaverse

Mon, 05 Apr 2021 16:26:00 +0100

AR (augmented reality) and VR (virtual reality) are increasingly being used in the retail industry. But are these just technology gimmicks or is there a bigger theme or trend happening in front of us? To explore the opportunities and dive into the "metaverse", futurist and technology expert, Cathy Hackl, joins the Retail Transformation Show to highlight how retailers should be thinking about AR, VR and retail in the metaverse.

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127: Checkout Free, Frictionless Stores

Mon, 29 Mar 2021 17:46:00 +0100

Checkout free stores have captured a lot of attention in the retail industry, led most notably by Amazon's Go stores and their "Just Walk Out" technology. But is this where the retail industry is heading or just a hot topic? And does this type of technology really solve any problems? To help us understand more about unmanned stores and the technology behind them, retail analyst, Tiffany Lung, joins Oliver Banks to explain more.

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126: The Complexity Of Omnichannel Retail

Mon, 22 Mar 2021 21:41:00 +0100

Omnichannel retail is a big trend as consumers increasingly shift their shopping habits. But a lot of confusion exists around words like "omnichannel" and "seamless". In turn, this can add complexity, overwhelm and friction into the customer experience. Join Oliver Banks and explore why omnichannel doesn't need to be as complicated as it seems and how you can transform to become a better omnichannel retailer and keep it simple.

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125: 8 Factors Shaping Technology Led Transformation

Mon, 15 Mar 2021 23:18:00 +0100

With the rise of technology, there are more possibilities than ever before. In fact, "digital transformation" in many people's minds, technology and transformation are now intrinsically intertwined. But as retailers consider transformation with technology solutions at the core, there are several considerations to take into account. Join Oliver Banks to explore 8 factors shaping technology led transformation.

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124: How To Be A Data Driven Retailer

Mon, 08 Mar 2021 05:30:00 +0100

The retail industry is becoming an increasingly data rich environment. But many retailers are generating huge volumes of data but without the data science expertise or analytical mindset to take advantage. So, in this episode, Oliver Banks explores 3 different aspects to becoming a data driven retailer.

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123: Build Data Integrity With Effective Data Governance

Mon, 01 Mar 2021 12:22:00 +0100

Data is increasingly instrumental in drawing insights to drive the business forward. But if you have no trust or integrity in your data, how will you know that you're making the right decision? In this episode of the Retail Transformation Show podcast, data governance expert, Nicola Askham, joins to explore the opportunities and challenges with implementing data governance.

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122: Using Data To Improve Staff Scheduling

Mon, 22 Feb 2021 11:00:00 +0100

Creating team rotas and staff schedules can be an operational headache that distracts managers from customer focus and more valuable work. But, effectively using data alongside a carefully considered approach, will mean that you can optimise for the best solution. David Payne, Rotageek's Chief Product Officer, explains how different types of data are used throughout their system and process.

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121: Lessons From Criminal Forensic Investigations

Mon, 15 Feb 2021 20:47:00 +0100

As data becomes increasingly important to retailers, the ability to conduct investigations also becomes a major skill. But in retail, sometimes data investigations are carried out in haste and without diligence. So, join Oliver Banks to learn how criminal forensic investigations are carried out. Also explore what lessons and steps retailers can take and apply to their own investigations.

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120: Understanding Data and Data Science In Retail

Mon, 08 Feb 2021 18:37:00 +0100

Data, data science, machine learning and AI are all increasingly important topics in the retail industry. But the world of data can be confusing and even overwhelming for retail leadership teams. Experienced retail leader, Ian Shepherd, joins to simplify key terms and set you on the path to successfully use data in your organisation.

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119: How To Do Predictive Modelling

Mon, 01 Feb 2021 20:46:00 +0100

Predictive modeling is a technique that uses mathematical and logical methods to predict the future. So, as your transformation aims to move to a new, unknown future state, how are you going to make sensible, intelligent decisions. As opposed to guessing in the dark. Join Oliver Banks as he lays out the 6 steps to guide you to successfully build predictive models to forecast the future.

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118: The Agile Stores Manifesto

Mon, 25 Jan 2021 12:57:00 +0100

Agile has been a key focus. But coming from a software development background, does it translate to the retail industry? And does Agile work in a retail store setting in particular? Julian Mills of Quorso joins Oliver Banks to lay out the “Agile Stores Manifesto” and demonstrate how this applies to retail shops and large […]

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117: Are Retail Operating Models Dead?

Mon, 18 Jan 2021 22:07:00 +0100

Retail operating models have behind many of the big retail success stories of the past few decades. But, in today's uncertain world, ever-accelerating and with an increasing focus on agility and flexibility, is there really a need for operating models any more? Listen in to join Oliver Banks and explore if retail operating models are dead.

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116: Understanding Agile

Mon, 11 Jan 2021 18:27:00 +0100

Many retailers are increasingly talking and thinking about Agile. The pandemic has caused much uncertainty and required businesses to move at pace and remain flexible. So, Agile has become a key focus. But it's also easy to misunderstand and there are plenty of mistakes and pitfalls to avoid too. So, Agile coach and trainer, Laurens Bonnema, joins Oliver Banks to help you understand Agile for retail.

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115: Learning From Pureplay Retailers

Mon, 04 Jan 2021 17:10:00 +0100

Many of the recent success stories from retailers have been from new, "pureplay" retailers that have traded only through eCommerce channels. With companies like Amazon, Asos, and Gymshark leading the way, there are elements and behaviours that traditional retailers can learn from and take action. To help traditional retailers behave like pureplay e-commerce retailers, consultant Sarah Morris joins Oliver Banks to highlight the differences and opportunities.

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114: Review Of The Year 2020

Mon, 28 Dec 2020 22:44:00 +0100

We all know the elephant in the room when it comes to reflecting on 2020. But also with hindsight, we see key themes and can connect the trends together. Join Oliver Banks on this look pack at the past 12 months with some of the key stories and additional expert opinion. The retail review of the year that was 2020 will help you understand what just happened. And what to look out for in 2021.

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113: Disruptive Thinking For A Volatile World

Mon, 21 Dec 2020 14:17:00 +0100

We continue to face a volatile world that provides more and new challenges. So, to become more resilient to these challenges we must plan for multiple scenarios. But these can be difficult, inconvenient and uncomfortable for us - so just don't do it. In this podcast episode, Dr Jackie Mulligan joins to explore the why and how disruptive and creative thinking will get you prepared for the future of retail in 2021.

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112: Key Themes For Retail Transformation In 2021

Mon, 14 Dec 2020 16:44:00 +0100

Current volatility makes it hard to make specific predictions but there are key themes to look out for in retail transformation. Retail in 2021 promises also be full of uncertainty. However, these same themes or trends have been growing steadily in 2020 and now must be tailored for your local retail market and specific customer base. Discover the 10 retail transformation themes to get ready for 2021.

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111: Defining Your Perfect KPIs

Mon, 07 Dec 2020 15:49:00 +0100

As we become more data-driven, we add more and more KPIs (Key Performance Indicators) as metrics to manage the whole business. But do you have the perfect KPIs? Or will you fall into one of the many metric related pitfalls? In this episode of the Retail Transformation Show podcast, join Oliver Banks and discover the essential factors to define your perfect KPIs to drive success.

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110: Amazon – Friend Or Foe?

Mon, 30 Nov 2020 13:11:00 +0100

Amazon have polarised the retail market in many ways over the past few years. They’ve pushed the innovation boundaries and raised the bar for customer expectations. They have earnt repeat business that makes any retailer enviable. But, they’ve also caused pain and anger amongst those that feel they’re too big, too powerful and too greedy. […]

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109: Pop Up Stores and Ephemeral Retailing

Mon, 23 Nov 2020 14:19:00 +0100

Pop up stores have been a huge trend in the retail industry. Retailers and brands have surged to host short term, exciting stores – both physical pop up shops and digital pop up initiatives too. In this podcast episode, dive into what makes pop up stores successful (or not) with Ghalia Boustani, pop up expert […]

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108: Agile Supply Chains In Retail

Mon, 16 Nov 2020 10:16:00 +0100

Supply chains create competitive advantages in the changing retail landscape. Everyone can see and understand the importance of retailers being able to effectively and reliably put products in the right place at the right time. But we've also seen the importance of having an agile supply chain. In this podcast episode, we're exploring this with supply chain expert, Gary Newbury.

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107: The Best Bits From The Second Year Of The Podcast (part 2)

Mon, 09 Nov 2020 21:49:00 +0100

Retail continues to evolve at pace and retailers must continue to transform. So, in celebration of the podcast's 2nd birthday, we're reviewing the best bits from the past 12 months. This is part 2 and you'll hear expert opinion, strategies, tips and tactics and advice from the host, Oliver Banks, and a number of the special guests who have joined the Retail Transformation Show. Listen now to the best bits, highlights and golden nuggets that featured over the previous episodes.

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106: The Best Bits From The Second Year Of The Podcast (part 1)

Mon, 02 Nov 2020 22:43:00 +0100

Oliver Banks celebrates the second anniversary of the podcast and reflects back on the past year of episodes. The episode features highlights from special guests who have appeared on the Retail Transformation Show. Hear the best bits and get ready to take a golden nugget-packed whirlwind tour of past episodes.

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105: Simplifying Retail Operating Models

Mon, 26 Oct 2020 23:30:00 +0100

Simplification is a goal for many businesses - but ironically, it can be complicated to get simplification changes delivered. There are pitfalls to watch out for and several different and effective ways to help identify and approach your simplification efforts. Join the host, Oliver Banks, to explore how to make sure you can simplify your retail operations and operating models.

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104: Forging A Better Future

Mon, 19 Oct 2020 18:40:00 +0100

2020 has tested our individual and collective resolve. And mental health is increasingly important. And with many retailers continuing to face a variety of different challenges, this period isn't over yetSo, in this episode, Dr Jackie Mulligan of ShopAppy.com joins Oliver Banks to explore how you can take small steps to forge a better future.

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103: Creating Courageous Change Champions

Mon, 12 Oct 2020 13:52:00 +0100

Retail is facing intense disruption and many face a burning bridge to change. But experienced subject matter experts in your business are not ready to lead change - and they've never been required to in this capacity. So, it is critical to transform the people that must transform the business. Join Oliver Banks to explore how to change your approach, build momentum and actually deliver change

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102: Building A Strong Will To Change

Mon, 05 Oct 2020 21:30:00 +0100

Retail is facing an intense disruption right now. And a true “burning bridge” is forcing action and transformation right now. But transformation isn't instantaneous. It requires careful, clever and intentional work. And a key element to build the intention is having a strong will to change. In this podcast episode, discover what this means and how you can build and foster a strong will to change.

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101: Why Have A Purpose (And How To Find It)

Mon, 28 Sep 2020 12:43:00 +0100

Purpose is a key theme that continues to be so relevant for retailers who are struggling to inspire or retain customers. Having a "reason for being" inspires customers and colleagues. But finding your purpose can be hard. So, purpose expert, James Bolle of PRPSFL, joins Oliver Banks to explore why you need a clear purpose and how to find it.

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100: The 100th Episode

Mon, 21 Sep 2020 05:30:00 +0100

For the 100th episode, the tables are being turned as the podcast host turns into the special guest. In this episode, Michael Grange interviews Oliver Banks exploring the backstory and purpose, key observations about retail today and in the future. In particular 5 retail trends that have remained present through the pandemic.

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099: How To Use Retail Technology Effectively

Mon, 14 Sep 2020 19:26:00 +0100

Retail technology often goes hand in hand with transformation as an enabler and an essential element to making the change happen. But it’s easy to get absorbed by the “cool” opportunities from fancy retail tech gadgets and gizmos. So, in this podcast episode, Oliver Banks talks to retail tech enthusiast, Michael Grange, to explore the […]

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098: Retail Operational Cost Savings

Mon, 07 Sep 2020 19:46:00 +0100

Cost cutting, reducing costs and cost saving programmes represents a major opportunity for your business. So, in this podcast episode, Oliver Banks shares his operational cost savings framework and a series of lessons to make the most of your retail cost savings programme

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097: Customer Centric Cultures

Mon, 31 Aug 2020 16:38:00 +0100

Whilst we talk of customer centricity in retail, very few really achieve this. But to become customer centric it is critical to have a corporate culture that supports and drives this. So in this podcast episode of the Retail Transformation Show, Martin Newman, the Consumer Champion, explores the culture characteristics and changes required to drive this forward.

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096: The Future Of The Store Of The Future

Mon, 24 Aug 2020 15:38:00 +0100

The store of the future is often a part of a retailer's innovation strategy. But with the current uncertainty and with the fast pace of innovation, is it still relevant to have a store of the future? And how should it be set up to be successful? Store of the future expert, Chris Walton, joins to discuss what the future holds with host, Oliver Banks.

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095: Reading Faces For The Win-Win

Mon, 17 Aug 2020 14:43:00 +0100

Communication and negotiation happen throughout your transformation. But, people's faces and facial expressions could tell you how to collaborate more effectively and reach a great win-win scenario for all parties involved. Learn how faces tell you more than you might realise with the Face Whisperer, Adrianne Carter.

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094: Find And Fix Customer Frustration

Mon, 10 Aug 2020 19:51:00 +0100

Customer experience (CX) is an ongoing hot topic but we neglect and ignore the frustrations that irritate customers and turn them into detractors and into the hands of competitors. Listen to this podcast episode with Oliver Banks to discover the root causes of customer frustration and how to find and fix the frustrations that your customers face.

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093: Rethinking Silos

Mon, 03 Aug 2020 13:38:00 +0100

Lots of people talk about organisational silos being bad - but have you given thought about why they are bad? What if they're actually a good thing? In this podcast episode, join Oliver Banks and see what life would be like if no silos existed. From there, learn the steps that will make your company more effective!

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092: Automating Your Warehouse

Mon, 27 Jul 2020 12:59:00 +0100

Supply chains play a critical part in a retailers ability to operate across multiple channels. But it can be complex to be able to flexibly scale your current operation. In this podcast episode, Mark Messina and Simon Houghton, both of Geek+, to explore the reality of automating your warehouse or distribution centre.

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091: 10Ps To Transform Retail (part 2)

Mon, 20 Jul 2020 22:19:00 +0100

With retail in 2020 being so challenging, it's critical to be transforming into the best version of your business. But, with navigating and selling in different channels, deploying new technologies and with so many different and unconnected changes, it can be difficult. So, join Oliver Banks in the 2nd part where you can explore 10 "P's" to help guide your transformation.

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090: 10Ps To Transform Retail (part 1)

Mon, 13 Jul 2020 22:28:00 +0100

With increased pressure in the retail industry, it's essential to ensure that your retail business and operation is transforming and evolving to stay relevant and fit. In this podcast episode, Oliver Banks lays out a series of "10 P"s (these are in addition to the classic 4Ps of Marketing) to help you transform retail and ensure that you're considering all elements.

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089: Previewing Retail Transformation Live (July 2020)

Mon, 06 Jul 2020 20:50:00 +0100

As the retail industry continues to reopen, Retail Transformation Live is returning. It’s the virtual conference that you need to help you transform retail. With a stellar line up of speakers attending to share plenty of golden nuggets and the opportunity to network, connect and learn – this is the event. Understand more about the […]

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088: The Reinventionist Mindset (part 2)

Mon, 29 Jun 2020 12:35:00 +0100

In the book 'The Reinventionist Mindset,' the author Joe Jackman tells us that "Change is hard yet essential. Everything tends to work out if you get good at it." In this is the second installment of the conversation with Joe Jackman, founder of Jackman Reinvents, you will hear the most important mindset for change. And importantly, how you can make that happen.

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087: The Reinventionist Mindset (part 1)

Mon, 22 Jun 2020 16:13:00 +0100

Right now, we're seeing change accelerate in all areas of life, but especially in retail. Many retailers are needing to reinvent and evolve. But, we often resist change, transformation and reinvention. Instead, we prefer the perceived predictability of the status quo. But what if change was a good thing? Business reinvention expert, Joe Jackman, explores the critical need for reinvention and the Reinventionist Mindset.

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086: The Future Of High Streets

Mon, 15 Jun 2020 20:07:00 +0100

We've heard about the "death of the high street" for a long time. But as the UK's non-essential physical stores reopen after coronavirus lockdown, it's clear that physical retail isn't dead. Nor is the high street for that matter. In this episode, Oliver Banks is joined by two place experts, Clare Bailey and Roger Smith to explore the future of high streets and physical places.

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085: The Psychology Of Change

Mon, 08 Jun 2020 05:30:00 +0100

Effective change management is critical to delivering your transformation. To best help people accept the change, you must understand the psychology of the how people react and respond to change. In this podcast episode, consumer and business psychologist, Zana Busby of Retail Reflections, joins to explore more about the emotions and psychology of change - and what you can do about it.

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084: Being Remarkable In Adversity (part 2)

Mon, 01 Jun 2020 15:30:00 +0100

One of the biggest risks of transforming a retail business is not to actually transform. Unfortunately, we've seen too many businesses follow this route to ruin in recent times. So, in this podcast episode, the special guest is Steve Dennis, author of Remarkable Retail: How to win and keep customers in the age of digital disruption. Steve shares some of the opportunities and threats facing legacy retailers and what to do about it.

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083: Being Remarkable In Adversity (part 1)

Mon, 25 May 2020 16:29:00 +0100

In challenging times, it's perhaps easy to follow your competitors and avoid standing out for risk of failure. But what if that was leading you down the wrong path to mediocrity and ultimately a demise? In this episode, Steve Dennis explores what you can do be remarkable, even in the challenging and uncharted moments such as the coronavirus pandemic. Steve Dennis is the author of "Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption."

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082: The Great Retail Acceleration

Mon, 18 May 2020 16:27:00 +0100

"We've been through the Great Depression, we've been through the Great Recession. Now we face the Great Acceleration." Wise words from retail strategist, Carl Boutet, on how we're seeing an increased rate of change in the retail industry due to the coronavirus pandemic. In this episode, Carl Boutet joins host, Oliver Banks, to explore why you must realise how retail is changing or risk being left behind.

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081: Becoming Customer Obsessed

Mon, 11 May 2020 17:04:00 +0100

Many companies think of themselves as customer obsessed or customer centric. Their customers don't though. So what would a truly customer obsessed business look and feel like. Too often, "customer obsessed" is banded around without any real meaning or tangible guidance. In this podcast episode, Oliver Banks explores what customer obsession and customer focus will really look like across your organisation.

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080: Reopening Stores After Covid-19

Mon, 04 May 2020 17:29:00 +0100

The coronavirus pandemic has closed many retail stores around the world. But as we wrestle control of Covid-19, we turn our heads to reopening stores. But there are many considerations to take into account which could easily become overwhelming. And perhaps most importantly, we need to consider if it's event the right decision to reopen stores right. Show notes and a handy checklist at www.obandco.uk/80.

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079: Retail Store Management Structures

Mon, 27 Apr 2020 15:44:00 +0100

Retail stores succeed on the strength of their people and colleague teams. Leading and managing those teams is therefore a critical element. But finding the right retail store management structure can be complex with many considerations to include. Productivity expert, Simon Hedaux, joins Oliver Banks to explore how you should go about finding the right store management structures.

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078: Reviewing Retail in 2020 Predictions

Mon, 20 Apr 2020 19:05:00 +0100

So far, 2020 has been off-plan and unpredictable. So, in this episode of the Retail Transformation Show podcast, Oliver Banks revisits the 6 predictions that were originally made and highlights 6 new themes to forecast the rest of 2020 in the wake of the coronavirus / Covid-19 pandemic. Discover which elements of retail transformation, if any, are relevant in the new normal that we find ourselves in.

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077: Transformation In Home Improvement

Mon, 13 Apr 2020 14:52:00 +0100

Many retail sectors have seen huge disruption in recent years. However, the home improvement and garden sectors have been less impacted than other areas of the retail industry. Home improvement expert, Steve Collinge, MD of the Insight Retail Group, explores how this sector has changed and previews how disruption could significantly shift everything in just a few years. And it all stems from understanding what your customers are trying to achieve.

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076: Communication Lessons From Covid-19 Lockdown

Mon, 06 Apr 2020 20:04:00 +0100

We're experiencing the biggest transformation that any of us have ever seen. As half of the world gets locked down at home, Oliver Banks looks at the communications strategies and plan used to deliver this huge change. Plus, he pulls key lessons that can be transferred to a retail transformation or change initiative and arms you with a communications model to make sure your message lands well.

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075: Retail Transformation Live – My Takeaways

Mon, 30 Mar 2020 20:32:00 +0100

Having just put on a brand new virtual conference in a matter of days, Oliver Banks reflects on his experience with hosting Retail Transformation Live. He explores why he’s optimistic about the future, why digital networking could be the future and why key values are so important to drive you forward. Listen to this episode […]

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074: How Covid-19 Will Change Retail

Mon, 23 Mar 2020 22:02:00 +0100

We thought retail was tough and evolving. Then the worldwide coronavirus pandemic hit. And now, in the midst of this crisis, we are seeing even more changes and impacts to the retail industry. But after Covid-19 subsides, how will retail change and what does that mean for your retail operation. Oliver Banks explores 4 ways that this virus will have a lasting impression on the retail market.

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073: Leading Transformation Remotely

Mon, 16 Mar 2020 16:59:00 +0100

With more companies battling the coronavirus by encouraging people to work from home, the way that we lead and manage transformation also needs to evolve. In this episode, Oliver Banks explores the tips that you need to effectively manage change projects and programmes from home or remotely.

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072: Being Digital vs. Doing Digital

Mon, 09 Mar 2020 07:00:00 +0100

Digital has transformed retail - and will continue to do so. But, in many ways, digital has provided a fog that has confused some retailers and caused them to launch into doing many "digital" things. But this episode's special guest, Lee Woodard, believes there is a difference between truly "being digital" and just "doing digital" - and this is critical to understand.

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071: 10 Biggest Strategy Mistakes

Mon, 02 Mar 2020 14:34:00 +0100

With our current and continuing challenging market, it's important for retailers to build the right strategy. It's an essential part of the transformation journey as your transformation should be aligned to deliver that strategy. But there are many commonly made mistakes with strategy, so in this episode, discover my 10 big strategy mistakes that you must avoid.

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070: Working Effectively With Suppliers

Mon, 24 Feb 2020 06:40:00 +0100

With the world of retail changing so much, it's increasingly important to be able to create effective relationships between retailers and their suppliers - particularly when collaboration is needed to make the operation work and perform. In this episode, experienced retailer and now MD of Openpay in the UK, Andy Harding, explains what can be done to make this relationship more successful.

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069: How To Win Customers (part 2)

Mon, 17 Feb 2020 11:51:00 +0100

Why do customers choose you? If you're looking to improve customer experience and you don't understand the logic that customers make, then you're only going to be guessing at the solution. Richard Hammond and Rocky Howard, co-founders of Uncrowd, explain what will delight your customers and what will frustrate them. Discover how you can start balancing friction and reward to improve your CX by listening now.

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068: How To Win Customers (part 1)

Mon, 10 Feb 2020 10:45:00 +0100

Customers have so much choice in today's retail market. But, we've never truly understood why a customer would choose to shop with us rather than a competitor - that perhaps has a very similar proposition or offer. Traditional customer analytics tools and systems don't give us the answer, so instead, Richard Hammond and Rocky Howard, co-founders of Uncrowd, are here to help you understand what's going on in a shopper's head so you can learn how to win more customers.

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067: Managing Retail Projects Successfully

Mon, 03 Feb 2020 16:42:00 +0100

Retail is challenging and retailers must change or die. If you're looking to make complex changes or transformations, just "winging it" won't work. Instead, you'll need to add more structure in the form of project management. But you don't want it to be excessively bloated and bureaucratic for the fast paced and highly competitive retail market. So, discover 6 essential elements that your project teams must focus on so they can deliver change and improvement to your organisation.

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066: Profit vs. Planet

Mon, 27 Jan 2020 14:01:00 +0100

Sustainability presents one of the biggest challenges that humans and retail have ever had to face. There are many facets of sustainability – but the ability to protect and save our planet is perhaps the most pressing and critical. Join the host of the Retail Transformation Show podcast, Oliver Banks, to discover why the future of the retail industry might end up being only half of what it is today.

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065: Building Winning Transformation Teams

Mon, 20 Jan 2020 12:05:00 +0100

Taking on a transformation needs a different mindset and a culture that welcomes and encourages change. If you're looking at building a transformation team, then you must hear about the 4Ps of building successful teams. Listen now to get clear and actionable tips to help build a winning culture and team.

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064: How IOT Will Change Retail

Mon, 13 Jan 2020 05:00:00 +0100

The Internet of Things (or IoT) is one of the technological developments that could significantly transform retail. It will connect the whole store together and offers a huge opportunity for collecting data and optimising the shopping trip. Joe Jensen, General Manager for the Retail Solutions Division at Intel, joins Oliver Banks and tells us more about IOT.

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063: What You Must Know About Retail Today

Mon, 06 Jan 2020 05:00:00 +0100

There have been some huge changes and challenges for retail recently. So, in this episode, Oliver Banks speaks to Chris Brook Carter, the MD and SVP of Retail Week and the World Retail Congress. Take advantage of Chris's unique helicopter view about how retail has and continues to change.

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062: Retail Trends For 2020

Mon, 30 Dec 2019 16:37:00 +0100

As we start a new year, it's time to dust off the crystal ball and take a look at some of the big themes and trends that will be big in retail in 2020. From improving financial health to sustainability, it looks like a central retail trend for 2020 will be that of transformation. Join Oliver Banks in this podcast episode to discover what the next year could look like for the retail industry.

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061: Review Of The Year 2019

Mon, 23 Dec 2019 16:30:00 +0100

Retail in 2019 has continued to be a turbulent ride. From struggling companies, to literal firefighting. And from lie detector tests to the political landscape. There have been some major news in the sector. Join Oliver Banks in this podcast episode to listen now to recall the biggest stories from 2019 and what they mean for you and retail in 2020.

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060: Your Store Is The Stage

Mon, 16 Dec 2019 15:08:00 +0100

Physical stores face adverse trading. In today's retail world, they must be more than just a place to buy stuff. Instead, they should be able to entertain and inspire your customers. So, maybe it's time to start thinking about your stores as a stage to give your customers a real experience and a competitive advantage. Join Oliver Banks and discover a different angle on how you can set up your store operations.

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059: Creating Memorable Experiences

Mon, 09 Dec 2019 12:23:00 +0100

Customer experience or CX is important in today's retail market. But what if experience isn't what actually counts and makes a difference? What if, what's really important here is the memory that it creates. Discover how the brain works and how you can use this to create a better customer experience.

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058: Building Your Emotional Resilience (part 2)

Mon, 02 Dec 2019 16:12:00 +0100

To deliver successful retail transformation change programmes, it's essential to be at your best. In episode 58 of the Retail Transformation Show, resilience coach and mindset expert, Steph Tranter, teaches us 5 steps to be able to manage our emotions and stay in control.

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057: Building Your Emotional Resilience (part 1)

Mon, 25 Nov 2019 17:15:00 +0100

If you're leading a retail transformation, then you know it's busy, demanding, challenging - you could even call it stressful. But if you build up your emotional resilience, then you can overcome this stress and be the best version of yourself. Join Oliver Banks as he welcomes Steph Tranter to help you understand how to build your emotional resilience and overcome stress.

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056: Career Tips For The Changing World Of Retail

Mon, 18 Nov 2019 15:40:00 +0100

We recognise that retail is changing. The old ways of being successful in a career don't necessarily ring true any more. So, I've asked 4 expert people to answer the simple question: "what is your best career tip in the challenging and changing retail landscape?" In this episode, Marguerite Bell, Amber Kelly, Gary Pickering and Ian Shepherd join host Oliver Banks.

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055: The Best Bits From The First Year Of The Podcast (part 2)

Mon, 11 Nov 2019 07:05:00 +0100

A huge amount of change is occuring in retail right now and too many companies are struggling or paying the ultimate price for not transforming. This episode is part 2 where you can learn expert strategies, tips and tactics from Oliver Banks and the special guests who have appeared on the Retail Transformation Show. Hear the best golden nuggets that featured over the past year.

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054: The Best Bits From The First Year Of The Podcast (part 1)

Mon, 04 Nov 2019 09:54:00 +0100

The world of retail is busy and challenging... and retail transformation is critical for the future of the industry. Hear the best bits and get ready to take a whirlwind tour through the golden nuggets that have been shared in previous episodes from Oliver Banks and the special guests who have appeared on the Retail Transformation Show.

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053: The Retail Transformation Menu

Mon, 28 Oct 2019 22:56:00 +0100

If you need to start a transformation journey, you'll find many complex things going on in your heart and your head. That's natural to feel or think that way. So, to help you, in this podcast episode, Oliver Banks lays out a menu of 10 different types of retail transformation which you can use to pick and choose what will be relevant for your organisation.

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052: 10 Steps To Overcome Adversity

Mon, 21 Oct 2019 12:44:00 +0100

Retail is facing a tough time. So, if you're facing adversity, then it's essential to take action and do it quickly too. There are many things you could do, but what are the things that you must do quickly for a fast return on your time investment. In this episode, discover 10 things that you can do right now to get started.

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051: Why Are Retailers Facing Adversity?

Mon, 14 Oct 2019 17:13:00 +0100

It won't surprise you that retail is tough. But why is this? Why have some companies done well and others struggled? And what makes the retail market particularly challenging compared to the older retail market? Listen now to remind yourself what retail used to be like and why companies have struggled to change.

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050: Is Transformation Right For You?

Mon, 07 Oct 2019 14:03:00 +0100

The word transformation builds a whole range of emotions in us. It can excite some and give a cold sweat to others. But, if we're using the word "transformation" incorrectly then we'll be setting the wrong expectations among stakeholders and shareholders. So it's critical that we really understand when we are talking about transformation - and when we are not.

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049: Is Retail Actually Changing?

Mon, 30 Sep 2019 16:14:00 +0100

We often talk of all of the change happening in retail... but is the retail industry actually changing? Or are we just getting over excited? Is this just a natural evolution and we're blowing things out of proportion? In fact, this essential question is critical to dive into for the Retail Transformation Show.

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048: Get Ready For Tech (And Other Live Event Tips)

Mon, 23 Sep 2019 13:02:00 +0100

Live events can be a vital source of insight, ideas, suppliers and relationships. But, to make the most of attending live events, it’s critical to be more strategic in your actions before the event, during the event and after the event. In the build up to Ascential’s Tech event in October, Oliver Banks talks to […]

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047: Tech Driving Retail Transformation

Mon, 16 Sep 2019 11:45:00 +0100

Whenever we're thinking about retail transformation, technology probably isn't that far away. Technology has significantly changed our lives. Meanwhile, retail technology has the same effect on the world of shopping: both for consumers and businesses. In this episode, Oliver Banks explores key challenges and trends with Poppie Mickleburgh and Rebecca Morrison from the Retail Week team at Ascential.

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046: Reinventing Retail For The New Normal (part 2)

Mon, 09 Sep 2019 05:10:00 +0100

The retail landscape is changing and your business must adapt and transform. However, recognising the need to transform is only the first step. Making it happen is much harder. In this podcast episode, Oliver Banks talks to the experienced retailer and former CEO and COO, Ian Shepherd, who guides us through some of the toughest elements of making a transformation happen.

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045: Reinventing Retail For The New Normal (part 1)

Mon, 02 Sep 2019 06:00:00 +0100

The retail world is changing and evolving. My special guest, ex retail CEO, Ian Shepherd, calls this the "New Normal" and has created 6 new rules to help define how the world works now and, in particular, what you must to do win in our digitally enabled world. Discover his new book and the 6 rules that will set you up for success in our fast changing world.

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044: The Problem With Digital Transformation

Mon, 26 Aug 2019 17:52:00 +0100

We're living in a changing world and retailers must change and transform. But change can be hard and there are many opportunities to fail. So, we collectively turn to digital transformation as the solution. However, in this episode of the Retail Transformation Show Oliver Banks explains why digital transformation could be guiding you through to failure.

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043: How Social Media Is Changing Retail (part 2)

Mon, 19 Aug 2019 05:30:00 +0100

Consumers are driving the retail market more than ever before. Much of this power is down to their ability to have a voice that is heard. Social media is the megaphone that amplifies that voice to be heard by global companies. Polly Barnfield OBE continues the conversation with Oliver Banks and explores how physical stores can use social media effectively. Show notes at www.obandco.uk/43.

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042: How Social Media Is Changing Retail (part 1)

Mon, 12 Aug 2019 08:33:00 +0100

The retail market is going through extraordinary change and transformation. The rise of social media is one of the drivers for this. Facebook, Twitter, Instagram and others have significantly changed the retail industry. Polly Barnfield OBE, the Founder and CEO of Maybe, joins Oliver Banks and explains how and why this is happening.

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