<?xml version="1.0" encoding="UTF-8"?><?xml-stylesheet href="https://feeds.captivate.fm/style.xsl" type="text/xsl"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0" xmlns:googleplay="http://www.google.com/schemas/play-podcasts/1.0" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:podcast="https://podcastindex.org/namespace/1.0"><channel><atom:link href="https://feeds.captivate.fm/retained-trust/" rel="self" type="application/rss+xml"/><title><![CDATA[Retained Trust]]></title><podcast:guid>dc850205-5c9e-5b20-b8a4-5ec8648f05f4</podcast:guid><lastBuildDate>Tue, 07 Apr 2026 08:00:33 +0000</lastBuildDate><generator>Captivate.fm</generator><language><![CDATA[en]]></language><copyright><![CDATA[Copyright 2026 Karl Hughes]]></copyright><managingEditor>Karl Hughes</managingEditor><itunes:summary><![CDATA[Want to know what it takes to build, scale, and sell your agency?

Retained Trust is a weekly podcast where host Karl Hughes goes deep with digital service business owners to uncover the habits, tactics, and strategies they’ve learned to grow successful companies. Along the way, you’ll hear about Karl’s journey running and acquiring niche digital agencies as he learns from guests with a variety of backgrounds and experience levels.]]></itunes:summary><image><url>https://artwork.captivate.fm/9e4c89f1-181b-46bf-bf2d-84aa6a47d8f8/_JWCXin6hVoDTGYNpCAoBILX.jpg</url><title>Retained Trust</title><link><![CDATA[https://retainedtrust.com]]></link></image><itunes:image href="https://artwork.captivate.fm/9e4c89f1-181b-46bf-bf2d-84aa6a47d8f8/_JWCXin6hVoDTGYNpCAoBILX.jpg"/><itunes:owner><itunes:name>Karl Hughes</itunes:name></itunes:owner><itunes:author>Karl Hughes</itunes:author><description>Want to know what it takes to build, scale, and sell your agency?

Retained Trust is a weekly podcast where host Karl Hughes goes deep with digital service business owners to uncover the habits, tactics, and strategies they’ve learned to grow successful companies. Along the way, you’ll hear about Karl’s journey running and acquiring niche digital agencies as he learns from guests with a variety of backgrounds and experience levels.</description><link>https://retainedtrust.com</link><atom:link href="https://pubsubhubbub.appspot.com" rel="hub"/><itunes:explicit>false</itunes:explicit><itunes:type>episodic</itunes:type><itunes:category text="Business"></itunes:category><itunes:category text="Business"><itunes:category text="Entrepreneurship"/></itunes:category><itunes:category text="Business"><itunes:category text="Careers"/></itunes:category><podcast:locked>no</podcast:locked><podcast:medium>podcast</podcast:medium><item><title>Hiring Leaders Without a Playbook: Kimley Cox on Talent Strategy</title><itunes:title>Hiring Leaders Without a Playbook: Kimley Cox on Talent Strategy</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Kimley Cox, founder of Drive Talent, a retained search firm specializing in precision manufacturing. Kimley shares her journey from decades in recruiting to launching her own firm and refining a niche focus. The conversation examines how specialization builds trust, why many founders struggle to hire senior leaders, and how to evaluate candidates beyond resumes. Kimley also outlines practical hiring strategies, from proactive recruiting to structured assessments, while emphasizing culture fit, adaptability, and self-awareness as critical traits for long-term success. </p><p></p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Introduction to the podcast and focus on building and scaling agencies.</p><p>[00:01:34] Kimley Cox’s background and founding of Drive Talent in precision manufacturing.</p><p>[00:02:29] Transition from psychology to recruiting and early career journey.</p><p>[00:04:44] Experience co-founding a recruiting firm and lessons from rapid growth.</p><p>[00:06:39] Early challenges at Drive Talent, including pandemic-related business loss.</p><p>[00:07:49] Importance of niching down and being known for a specific expertise.</p><p>[00:08:55] How understanding industry language builds trust and improves sales.</p><p>[00:10:31] Talent shortages in manufacturing and the impact of workforce retirement.</p><p>[00:11:57] Proactive recruiting and building relationships before hiring needs arise.</p><p>[00:13:00] Pitfalls of overly detailed job descriptions and the “perfect candidate” trap.</p><p>[00:15:02] Evaluating leadership candidates based on culture, values, and adaptability.</p><p>[00:16:07] Using a consultative approach to define the right role before hiring.</p><p>[00:18:00] Overcoming founder insecurity when hiring more experienced leaders.</p><p>[00:19:35] Using case studies and practical exercises to assess candidates objectively.</p><p>[00:22:07] Leveraging assessments like StrengthsFinder to evaluate team fit.</p><p>[00:23:30] “Journey” interview method to uncover candidate decision-making and character.</p><p>[00:25:15] Importance of adaptability and accountability in leadership roles.</p><p>[00:27:30] Attracting top talent to small businesses through vision and impact.</p><p>[00:30:24] Red flags in candidates, including inconsistency and lack of self-awareness.</p><p>[00:33:48] Balancing intuition with structured hiring processes.</p><p>[00:36:58] Effective hiring strategies, including proactive outreach and referrals.</p><p>[00:38:30] Keeping interview processes efficient to secure top candidates.</p><p>[00:40:25] Using exploratory conversations to refine job requirements and attract talent.</p><p>[00:44:55] Book recommendations and personal development influences.</p><p>[00:46:59] Where to connect with Kimley Cox and learn more about Drive Talent.</p><p></p><p><strong>Links:</strong></p><ul><li>Greg Heilers on LinkedIn: <u><a href="https://www.linkedin.com/in/kimley-cox-05baa61/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/kimley-cox-05baa61/</a></u></li><li>Drive Talent: <u><a href="https://drivetalent.co/" rel="noopener noreferrer" target="_blank">https://drivetalent.co/</a></u> </li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></u></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com </a></u></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Kimley Cox, founder of Drive Talent, a retained search firm specializing in precision manufacturing. Kimley shares her journey from decades in recruiting to launching her own firm and refining a niche focus. The conversation examines how specialization builds trust, why many founders struggle to hire senior leaders, and how to evaluate candidates beyond resumes. Kimley also outlines practical hiring strategies, from proactive recruiting to structured assessments, while emphasizing culture fit, adaptability, and self-awareness as critical traits for long-term success. </p><p></p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Introduction to the podcast and focus on building and scaling agencies.</p><p>[00:01:34] Kimley Cox’s background and founding of Drive Talent in precision manufacturing.</p><p>[00:02:29] Transition from psychology to recruiting and early career journey.</p><p>[00:04:44] Experience co-founding a recruiting firm and lessons from rapid growth.</p><p>[00:06:39] Early challenges at Drive Talent, including pandemic-related business loss.</p><p>[00:07:49] Importance of niching down and being known for a specific expertise.</p><p>[00:08:55] How understanding industry language builds trust and improves sales.</p><p>[00:10:31] Talent shortages in manufacturing and the impact of workforce retirement.</p><p>[00:11:57] Proactive recruiting and building relationships before hiring needs arise.</p><p>[00:13:00] Pitfalls of overly detailed job descriptions and the “perfect candidate” trap.</p><p>[00:15:02] Evaluating leadership candidates based on culture, values, and adaptability.</p><p>[00:16:07] Using a consultative approach to define the right role before hiring.</p><p>[00:18:00] Overcoming founder insecurity when hiring more experienced leaders.</p><p>[00:19:35] Using case studies and practical exercises to assess candidates objectively.</p><p>[00:22:07] Leveraging assessments like StrengthsFinder to evaluate team fit.</p><p>[00:23:30] “Journey” interview method to uncover candidate decision-making and character.</p><p>[00:25:15] Importance of adaptability and accountability in leadership roles.</p><p>[00:27:30] Attracting top talent to small businesses through vision and impact.</p><p>[00:30:24] Red flags in candidates, including inconsistency and lack of self-awareness.</p><p>[00:33:48] Balancing intuition with structured hiring processes.</p><p>[00:36:58] Effective hiring strategies, including proactive outreach and referrals.</p><p>[00:38:30] Keeping interview processes efficient to secure top candidates.</p><p>[00:40:25] Using exploratory conversations to refine job requirements and attract talent.</p><p>[00:44:55] Book recommendations and personal development influences.</p><p>[00:46:59] Where to connect with Kimley Cox and learn more about Drive Talent.</p><p></p><p><strong>Links:</strong></p><ul><li>Greg Heilers on LinkedIn: <u><a href="https://www.linkedin.com/in/kimley-cox-05baa61/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/kimley-cox-05baa61/</a></u></li><li>Drive Talent: <u><a href="https://drivetalent.co/" rel="noopener noreferrer" target="_blank">https://drivetalent.co/</a></u> </li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></u></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com </a></u></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">bc75cf45-1928-4225-97aa-eb4cd078120a</guid><itunes:image href="https://artwork.captivate.fm/fc66223b-72bc-40cb-8af3-f2ea5e8eed32/RT-EP-60-ART.jpg"/><pubDate>Tue, 07 Apr 2026 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/bc75cf45-1928-4225-97aa-eb4cd078120a.mp3" length="45899022" type="audio/mpeg"/><itunes:duration>47:49</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:episode>60</itunes:episode><podcast:episode>60</podcast:episode></item><item><title>The Best Advice on Agency Sales &amp; Growth (From 25+ Founders)</title><itunes:title>The Best Advice on Agency Sales &amp; Growth (From 25+ Founders)</itunes:title><description><![CDATA[<p>In this special episode of Retained Trust, host Karl Hughes distills lessons from dozens of conversations with agency founders, consultants, and acquirers into a focused breakdown of what drives agency growth. The discussion covers the importance of maintaining a consistent sales pipeline, the impact of niching down, and why founders must take ownership of sales early on. Karl also examines the realities of inbound and outbound marketing, the risks of relying too heavily on referrals, and how pricing decisions affect profitability. The episode highlights practical approaches to building momentum, standing out in a crowded market, and creating a business that can scale beyond the founder.</p><p></p><p><strong>Key Points From This Episode:</strong></p><p></p><p>[00:00:00] Introduction</p><p>[00:01:14] Pipeline as the foundation of agency growth and the risks of neglecting business development</p><p>[00:01:30] How founders get stuck in delivery work and allow their pipeline to dry up</p><p>[00:02:18] The importance of consistent sales effort and maintaining momentum</p><p>[00:02:55] Relationship between close rates and required pipeline volume</p><p>[00:03:05] Why niching down leads to clearer positioning, easier sales, and faster growth</p><p>[00:03:56] Building authority by becoming highly specialized in a defined niche</p><p>[00:04:40] The trap of offering broad services and staying stuck in client delivery</p><p>[00:05:53] Clear positioning and messaging as a driver of referrals and recognition</p><p>[00:07:01] Founders transitioning into sales roles regardless of original skillset</p><p>[00:07:26] Why founders must learn sales before hiring dedicated salespeople</p><p>[00:08:42] Common mistake of pitching too early instead of listening to prospects</p><p>[00:09:48] The reality of inbound marketing requiring long-term consistency</p><p>[00:10:39] Content creation as both a marketing channel and a way to refine thinking</p><p>[00:10:56] The “momentum trap” of inconsistent content and marketing efforts</p><p>[00:11:16] Marketing timelines and the challenge of committing long enough to see results</p><p>[00:12:30] Outbound sales as a faster but often underutilized growth lever</p><p>[00:12:33] Starting small with outbound and building consistency over time</p><p>[00:12:57] Importance of understanding target customers and speaking their language</p><p>[00:13:52] Multi-threading outreach within organizations to improve conversion</p><p>[00:14:09] Managing long sales cycles by continuing conversations without pressure</p><p>[00:14:30] Benefits and risks of relying heavily on referrals for growth</p><p>[00:15:44] Why referral-only growth limits scalability and reduces business value</p><p>[00:16:36] Pricing as a lever for growth and the impact of raising rates</p><p>[00:17:59] Risks of over-customizing services and eroding margins</p><p>[00:18:21] Negative economies of scale in agencies and increasing complexity with growth</p><p>[00:18:43] Investing more in marketing to support long-term growth</p><p>[00:18:57] Standing out in a crowded agency market through insight and differentiation</p><p>[00:20:41] Leveraging authenticity and personality as a competitive advantage</p><p>[00:21:31] Core takeaway: never stop selling, focus your niche, and build a scalable business</p><p></p><p></p><p><strong>Links:</strong></p><ul><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></u></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></u></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this special episode of Retained Trust, host Karl Hughes distills lessons from dozens of conversations with agency founders, consultants, and acquirers into a focused breakdown of what drives agency growth. The discussion covers the importance of maintaining a consistent sales pipeline, the impact of niching down, and why founders must take ownership of sales early on. Karl also examines the realities of inbound and outbound marketing, the risks of relying too heavily on referrals, and how pricing decisions affect profitability. The episode highlights practical approaches to building momentum, standing out in a crowded market, and creating a business that can scale beyond the founder.</p><p></p><p><strong>Key Points From This Episode:</strong></p><p></p><p>[00:00:00] Introduction</p><p>[00:01:14] Pipeline as the foundation of agency growth and the risks of neglecting business development</p><p>[00:01:30] How founders get stuck in delivery work and allow their pipeline to dry up</p><p>[00:02:18] The importance of consistent sales effort and maintaining momentum</p><p>[00:02:55] Relationship between close rates and required pipeline volume</p><p>[00:03:05] Why niching down leads to clearer positioning, easier sales, and faster growth</p><p>[00:03:56] Building authority by becoming highly specialized in a defined niche</p><p>[00:04:40] The trap of offering broad services and staying stuck in client delivery</p><p>[00:05:53] Clear positioning and messaging as a driver of referrals and recognition</p><p>[00:07:01] Founders transitioning into sales roles regardless of original skillset</p><p>[00:07:26] Why founders must learn sales before hiring dedicated salespeople</p><p>[00:08:42] Common mistake of pitching too early instead of listening to prospects</p><p>[00:09:48] The reality of inbound marketing requiring long-term consistency</p><p>[00:10:39] Content creation as both a marketing channel and a way to refine thinking</p><p>[00:10:56] The “momentum trap” of inconsistent content and marketing efforts</p><p>[00:11:16] Marketing timelines and the challenge of committing long enough to see results</p><p>[00:12:30] Outbound sales as a faster but often underutilized growth lever</p><p>[00:12:33] Starting small with outbound and building consistency over time</p><p>[00:12:57] Importance of understanding target customers and speaking their language</p><p>[00:13:52] Multi-threading outreach within organizations to improve conversion</p><p>[00:14:09] Managing long sales cycles by continuing conversations without pressure</p><p>[00:14:30] Benefits and risks of relying heavily on referrals for growth</p><p>[00:15:44] Why referral-only growth limits scalability and reduces business value</p><p>[00:16:36] Pricing as a lever for growth and the impact of raising rates</p><p>[00:17:59] Risks of over-customizing services and eroding margins</p><p>[00:18:21] Negative economies of scale in agencies and increasing complexity with growth</p><p>[00:18:43] Investing more in marketing to support long-term growth</p><p>[00:18:57] Standing out in a crowded agency market through insight and differentiation</p><p>[00:20:41] Leveraging authenticity and personality as a competitive advantage</p><p>[00:21:31] Core takeaway: never stop selling, focus your niche, and build a scalable business</p><p></p><p></p><p><strong>Links:</strong></p><ul><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></u></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></u></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">5593a7b3-6e4d-4241-972d-58b029addfed</guid><itunes:image href="https://artwork.captivate.fm/9e4c89f1-181b-46bf-bf2d-84aa6a47d8f8/_JWCXin6hVoDTGYNpCAoBILX.jpg"/><pubDate>Tue, 24 Mar 2026 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/5593a7b3-6e4d-4241-972d-58b029addfed.mp3" length="21493550" type="audio/mpeg"/><itunes:duration>22:23</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:episode>59</itunes:episode><podcast:episode>59</podcast:episode></item><item><title>Greg Heilers on Productizing SEO Services and Surviving the AI Shift</title><itunes:title>Greg Heilers on Productizing SEO Services and Surviving the AI Shift</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Greg Heilers, co-founder of Jolly SEO, an agency focused on earned link building and media placements. Greg shares his unconventional entrepreneurial journey, from volunteering around the world to launching multiple agencies and eventually building Jolly SEO into a productized service. The conversation examines lessons learned from early business failures, the value of partnerships, and the challenges of running service businesses through rapid technological change. Karl and Greg also analyze how generative AI is reshaping SEO, content marketing, and outreach—affecting workflows, team structures, and the broader digital marketing ecosystem. </p><p> </p><p><strong>Key Points From This Episode:</strong> </p><p>[00:00:00] Introduction to the Retained Trust podcast and guest Greg Heilers of Jolly SEO. </p><p>[00:00:49] Greg explains Jolly SEO’s focus on earned link building and shares why he lives in China. </p><p>[00:01:38] Greg’s entrepreneurial origin story, including volunteering abroad and starting his first agency. </p><p>[00:03:43] Lessons from failed ventures, including attempts at software and early agency struggles. </p><p>[00:05:56] Why productizing services helped Jolly SEO manage client expectations and avoid revision-heavy work. </p><p>[00:07:45] How Jolly SEO connects clients with journalists and media outlets through earned media placements. </p><p>[00:09:50] Overview of link building, ghostwriting debates, and the role of media mentions in SEO. </p><p>[00:11:59] The volatility of marketing agencies and how external trends shape their growth cycles. </p><p>[00:13:02] Greg shares tactical and emotional strategies for managing the ups and downs of entrepreneurship. </p><p>[00:17:13] The benefits and challenges of running a company with a long-term business partner. </p><p>[00:20:18] Greg’s side projects, including a HARO course and exploring acquisitions of traditional businesses. </p><p>[00:24:52] How generative AI has changed workflows, delivery timelines, and pricing in agency services. </p><p>[00:25:38] Internal experimentation with AI at Jolly SEO and the cost savings achieved through automation. </p><p>[00:29:16] The leadership challenges of introducing AI to teams and helping employees adapt to new tools. </p><p>[00:32:28] The emotional difficulty of workforce reductions and the human side of running a business. </p><p>[00:36:17] How AI-generated content and mass outreach are making high-quality media placements harder. </p><p>[00:38:26] The ongoing arms race between spam filters and automated outreach tools. </p><p>[00:39:25] Discussion on AI detection tools, false positives, and challenges faced by non-native English writers. </p><p>[00:41:45] Whether AI writing has reached a plateau or will soon match high-quality human content. </p><p>[00:43:11] The future of long-form content and the rise of AI-generated summaries. </p><p>[00:45:45] Reflections on technology’s impact on attention spans and digital media consumption. </p><p>[00:47:09] Book recommendations including Think and Grow Rich, Who Not How, and Atomic Habits. </p><p>[00:49:06] Karl shares a recommendation: The Top Five Regrets of the Dying and its impact on perspective. </p><p>[00:51:43] Where to connect with Greg Heilers and learn more about Jolly SEO. </p><p> </p><p><strong>Links:</strong> </p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Greg Heilers on LinkedIn: <u><a href="https://www.linkedin.com/in/gregheilers/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/gregheilers/</a></u>  </li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Jolly SEO: <u><a href="https://jollyseo.com/" rel="noopener noreferrer" target="_blank">https://jollyseo.com/</a></u>  </li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></u> </li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com </a></u> </li></ol><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Greg Heilers, co-founder of Jolly SEO, an agency focused on earned link building and media placements. Greg shares his unconventional entrepreneurial journey, from volunteering around the world to launching multiple agencies and eventually building Jolly SEO into a productized service. The conversation examines lessons learned from early business failures, the value of partnerships, and the challenges of running service businesses through rapid technological change. Karl and Greg also analyze how generative AI is reshaping SEO, content marketing, and outreach—affecting workflows, team structures, and the broader digital marketing ecosystem. </p><p> </p><p><strong>Key Points From This Episode:</strong> </p><p>[00:00:00] Introduction to the Retained Trust podcast and guest Greg Heilers of Jolly SEO. </p><p>[00:00:49] Greg explains Jolly SEO’s focus on earned link building and shares why he lives in China. </p><p>[00:01:38] Greg’s entrepreneurial origin story, including volunteering abroad and starting his first agency. </p><p>[00:03:43] Lessons from failed ventures, including attempts at software and early agency struggles. </p><p>[00:05:56] Why productizing services helped Jolly SEO manage client expectations and avoid revision-heavy work. </p><p>[00:07:45] How Jolly SEO connects clients with journalists and media outlets through earned media placements. </p><p>[00:09:50] Overview of link building, ghostwriting debates, and the role of media mentions in SEO. </p><p>[00:11:59] The volatility of marketing agencies and how external trends shape their growth cycles. </p><p>[00:13:02] Greg shares tactical and emotional strategies for managing the ups and downs of entrepreneurship. </p><p>[00:17:13] The benefits and challenges of running a company with a long-term business partner. </p><p>[00:20:18] Greg’s side projects, including a HARO course and exploring acquisitions of traditional businesses. </p><p>[00:24:52] How generative AI has changed workflows, delivery timelines, and pricing in agency services. </p><p>[00:25:38] Internal experimentation with AI at Jolly SEO and the cost savings achieved through automation. </p><p>[00:29:16] The leadership challenges of introducing AI to teams and helping employees adapt to new tools. </p><p>[00:32:28] The emotional difficulty of workforce reductions and the human side of running a business. </p><p>[00:36:17] How AI-generated content and mass outreach are making high-quality media placements harder. </p><p>[00:38:26] The ongoing arms race between spam filters and automated outreach tools. </p><p>[00:39:25] Discussion on AI detection tools, false positives, and challenges faced by non-native English writers. </p><p>[00:41:45] Whether AI writing has reached a plateau or will soon match high-quality human content. </p><p>[00:43:11] The future of long-form content and the rise of AI-generated summaries. </p><p>[00:45:45] Reflections on technology’s impact on attention spans and digital media consumption. </p><p>[00:47:09] Book recommendations including Think and Grow Rich, Who Not How, and Atomic Habits. </p><p>[00:49:06] Karl shares a recommendation: The Top Five Regrets of the Dying and its impact on perspective. </p><p>[00:51:43] Where to connect with Greg Heilers and learn more about Jolly SEO. </p><p> </p><p><strong>Links:</strong> </p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Greg Heilers on LinkedIn: <u><a href="https://www.linkedin.com/in/gregheilers/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/gregheilers/</a></u>  </li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Jolly SEO: <u><a href="https://jollyseo.com/" rel="noopener noreferrer" target="_blank">https://jollyseo.com/</a></u>  </li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></u> </li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com </a></u> </li></ol><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">6bbee43e-7b59-4e13-8531-f4abc61d3c8c</guid><itunes:image href="https://artwork.captivate.fm/dc01fb37-9d0a-4f8d-b16d-e63ca66e86de/RT-EP-58-ART-V3.jpg"/><pubDate>Tue, 10 Mar 2026 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/6bbee43e-7b59-4e13-8531-f4abc61d3c8c.mp3" length="50453106" type="audio/mpeg"/><itunes:duration>52:33</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:episode>58</itunes:episode><podcast:episode>58</podcast:episode></item><item><title>From Agency Owner to Fund Investor: Grant Hensel on Buying Enduring Businesses</title><itunes:title>From Agency Owner to Fund Investor: Grant Hensel on Buying Enduring Businesses</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Grant Hensel, founder of Nonprofit Megaphone and managing partner at Entrepreneur Capital. Grant shares how he built a highly specialized agency serving nonprofits through the Google Ad Grant program, why niche focus and EOS transformed the business, and how he transitioned into acquiring and investing in small, enduring companies. They examine entrepreneurship through acquisition, common mistakes buyers make, and what agency owners often overlook when scaling or preparing for a sale.</p><p>Key Points From This Episode:</p><p>[00:00:00] Grant’s entrepreneurial journey and building Nonprofit Megaphone into a 60+ person niche agency.</p><p>[00:03:00] Why specialization and claiming “best in the world” positioning changed everything.</p><p>[00:03:34] Implementing EOS and shifting from working in the business to improving the machine.</p><p>[00:04:28] Hiring sales leadership early due to constraints and building process from the start.</p><p>[00:06:13] The simple survey that validated the Google Ad Grant market opportunity.</p><p>[00:09:51] Market size realities, customer lifetime value, and expanding services strategically.</p><p>[00:13:13] Founder strengths, hiring great people, and not getting in their way.</p><p>[00:17:43] Transitioning from agency operator to buyer and investor in small businesses.</p><p>[00:20:43] Traditional vs. self-funded search funds explained.</p><p>[00:23:40] Launching Entrepreneur Capital and forming a fund to invest in acquisitions.</p><p>[00:26:30] Why investing in operators beat acquiring everything personally.</p><p>[00:30:04] Types of businesses they invest in, from tombstone engraving to industrial distribution.</p><p>[00:33:31] Working capital mistakes and why cash at close is critical.</p><p>[00:34:34] Risk factors in acquisitions: family involvement, customer concentration, and capital expenditures.</p><p>[00:37:25] The realities of adjusted EBITDA and questionable add-backs.</p><p>[00:42:28] Entrepreneurship, work habits, and setting boundaries with a weekly Sabbath.</p><p>[00:44:45] Book recommendations: The Goal and other works on Theory of Constraints.</p><p>Links:</p><p>Grant Hensel on LinkedIn: https://www.linkedin.com/in/granthensel</p><p>Nonprofit Megaphone: https://nonprofitmegaphone.com/</p><p>Karl Hughes on LinkedIn: https://www.linkedin.com/in/karllhughes</p><p>Production and editing by The Podcast Consultant: https://thepodcastconsultant.com</p>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Grant Hensel, founder of Nonprofit Megaphone and managing partner at Entrepreneur Capital. Grant shares how he built a highly specialized agency serving nonprofits through the Google Ad Grant program, why niche focus and EOS transformed the business, and how he transitioned into acquiring and investing in small, enduring companies. They examine entrepreneurship through acquisition, common mistakes buyers make, and what agency owners often overlook when scaling or preparing for a sale.</p><p>Key Points From This Episode:</p><p>[00:00:00] Grant’s entrepreneurial journey and building Nonprofit Megaphone into a 60+ person niche agency.</p><p>[00:03:00] Why specialization and claiming “best in the world” positioning changed everything.</p><p>[00:03:34] Implementing EOS and shifting from working in the business to improving the machine.</p><p>[00:04:28] Hiring sales leadership early due to constraints and building process from the start.</p><p>[00:06:13] The simple survey that validated the Google Ad Grant market opportunity.</p><p>[00:09:51] Market size realities, customer lifetime value, and expanding services strategically.</p><p>[00:13:13] Founder strengths, hiring great people, and not getting in their way.</p><p>[00:17:43] Transitioning from agency operator to buyer and investor in small businesses.</p><p>[00:20:43] Traditional vs. self-funded search funds explained.</p><p>[00:23:40] Launching Entrepreneur Capital and forming a fund to invest in acquisitions.</p><p>[00:26:30] Why investing in operators beat acquiring everything personally.</p><p>[00:30:04] Types of businesses they invest in, from tombstone engraving to industrial distribution.</p><p>[00:33:31] Working capital mistakes and why cash at close is critical.</p><p>[00:34:34] Risk factors in acquisitions: family involvement, customer concentration, and capital expenditures.</p><p>[00:37:25] The realities of adjusted EBITDA and questionable add-backs.</p><p>[00:42:28] Entrepreneurship, work habits, and setting boundaries with a weekly Sabbath.</p><p>[00:44:45] Book recommendations: The Goal and other works on Theory of Constraints.</p><p>Links:</p><p>Grant Hensel on LinkedIn: https://www.linkedin.com/in/granthensel</p><p>Nonprofit Megaphone: https://nonprofitmegaphone.com/</p><p>Karl Hughes on LinkedIn: https://www.linkedin.com/in/karllhughes</p><p>Production and editing by The Podcast Consultant: https://thepodcastconsultant.com</p>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">f388f189-d457-4c96-b34e-c144a1b8b59b</guid><itunes:image href="https://artwork.captivate.fm/68eec8d3-24dd-418e-b25c-422e18e80c24/RT-EP-XX-ART.jpg"/><pubDate>Tue, 24 Feb 2026 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/f388f189-d457-4c96-b34e-c144a1b8b59b.mp3" length="44490082" type="audio/mpeg"/><itunes:duration>46:21</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:episode>57</itunes:episode><podcast:episode>57</podcast:episode></item><item><title>Building Barrel Holdings: Peter Kang on Scaling and Exiting Agencies</title><itunes:title>Building Barrel Holdings: Peter Kang on Scaling and Exiting Agencies</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Peter Kang, co-founder of Barrel and Barrel Holdings. Peter shares his 18-year journey in building a digital agency from the ground up, navigating the shift from generalist to e-commerce specialist, and eventually stepping away from daily operations. The conversation explores strategies behind launching new agencies, acquiring others, and managing leadership transitions. Peter offers grounded insights on financial structure, long-term sales planning, and why he believes in both holding and exiting businesses. Tune in for a tactical and honest discussion on what it takes to scale service businesses in a fast-evolving landscape.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Karl introduces Peter Kang</p><p>[00:00:45] Peter shares how Barrel began and evolved into a portfolio of agencies.</p><p>[00:03:54] How a niche "chose" them and why they pivoted toward e-commerce and Shopify.</p><p>[00:07:20] The importance of choosing scalable niches and avoiding red oceans.</p><p>[00:08:50] Lessons learned from W2-heavy hiring models and adopting a flexible team structure.</p><p>[00:13:40] How different acquisition strategies influence cultural and staffing decisions.</p><p>[00:15:27] Mistakes from the early Barrel years and how those lessons shaped BX Studio.</p><p>[00:18:04] Why agency founders underinvest in sales and marketing—and how to fix it.</p><p>[00:21:52] Peter’s transition out of Barrel and grooming internal leadership to succeed him.</p><p>[00:26:11] Why downturns can be healthy tests for new leadership.</p><p>[00:27:23] Experiences with hiring CEOs from outside the organization.</p><p>[00:31:07] How Peter and his co-founder formed Barrel Holdings and adapted their strategy.</p><p>[00:38:11] Platform risk, shifting tech trends, and how that shapes agency acquisition timelines.</p><p>[00:39:37] What makes a small agency attractive to a buyer like Barrel Holdings.</p><p>[00:43:33] Approaching seller expectations and early-stage valuation talks.</p><p>[00:47:04] Peter’s structured system for staying in touch and networking consistently.</p><p>[00:51:40] The book that helped Peter reshape his time horizon: 10x Is Easier Than 2x.</p><p>[00:53:05] Final thoughts on intentionality, long-term planning, and Peter’s latest content.</p><p><br></p><p><strong>Links:</strong></p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Peter Kang on LinkedIn: <u><a href="https://www.linkedin.com/in/peterkang34/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/peterkang34/</a></u></li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Barrel: <u><a href="https://www.barrelny.com/" rel="noopener noreferrer" target="_blank">https://www.barrelny.com/</a></u></li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></u></li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></u></li></ol><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Peter Kang, co-founder of Barrel and Barrel Holdings. Peter shares his 18-year journey in building a digital agency from the ground up, navigating the shift from generalist to e-commerce specialist, and eventually stepping away from daily operations. The conversation explores strategies behind launching new agencies, acquiring others, and managing leadership transitions. Peter offers grounded insights on financial structure, long-term sales planning, and why he believes in both holding and exiting businesses. Tune in for a tactical and honest discussion on what it takes to scale service businesses in a fast-evolving landscape.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Karl introduces Peter Kang</p><p>[00:00:45] Peter shares how Barrel began and evolved into a portfolio of agencies.</p><p>[00:03:54] How a niche "chose" them and why they pivoted toward e-commerce and Shopify.</p><p>[00:07:20] The importance of choosing scalable niches and avoiding red oceans.</p><p>[00:08:50] Lessons learned from W2-heavy hiring models and adopting a flexible team structure.</p><p>[00:13:40] How different acquisition strategies influence cultural and staffing decisions.</p><p>[00:15:27] Mistakes from the early Barrel years and how those lessons shaped BX Studio.</p><p>[00:18:04] Why agency founders underinvest in sales and marketing—and how to fix it.</p><p>[00:21:52] Peter’s transition out of Barrel and grooming internal leadership to succeed him.</p><p>[00:26:11] Why downturns can be healthy tests for new leadership.</p><p>[00:27:23] Experiences with hiring CEOs from outside the organization.</p><p>[00:31:07] How Peter and his co-founder formed Barrel Holdings and adapted their strategy.</p><p>[00:38:11] Platform risk, shifting tech trends, and how that shapes agency acquisition timelines.</p><p>[00:39:37] What makes a small agency attractive to a buyer like Barrel Holdings.</p><p>[00:43:33] Approaching seller expectations and early-stage valuation talks.</p><p>[00:47:04] Peter’s structured system for staying in touch and networking consistently.</p><p>[00:51:40] The book that helped Peter reshape his time horizon: 10x Is Easier Than 2x.</p><p>[00:53:05] Final thoughts on intentionality, long-term planning, and Peter’s latest content.</p><p><br></p><p><strong>Links:</strong></p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Peter Kang on LinkedIn: <u><a href="https://www.linkedin.com/in/peterkang34/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/peterkang34/</a></u></li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Barrel: <u><a href="https://www.barrelny.com/" rel="noopener noreferrer" target="_blank">https://www.barrelny.com/</a></u></li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></u></li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></u></li></ol><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">3dc4c190-870e-46f3-ab1b-065d0805afb4</guid><itunes:image href="https://artwork.captivate.fm/25ad0378-375b-4155-a6b0-a8127b584341/RT-EP-56-ART.jpg"/><pubDate>Tue, 10 Feb 2026 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/3dc4c190-870e-46f3-ab1b-065d0805afb4.mp3" length="52898167" type="audio/mpeg"/><itunes:duration>55:06</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:episode>56</itunes:episode><podcast:episode>56</podcast:episode></item><item><title>From Podcast to Portfolio: Will Smith’s ETA Journey</title><itunes:title>From Podcast to Portfolio: Will Smith’s ETA Journey</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes chats with Will Smith, host of <em>Acquiring Minds</em> and partner at Minds Capital. Will shares how his frustration with startup ideas led him to entrepreneurship through acquisition (ETA), and how a niche podcast turned into a full-time business and investment platform. The conversation explores the realities of buying and running small businesses, including the balance of humility and hubris, the hidden risks of acquisition, and the power of simply “getting in the game.” Will offers grounded advice for agency owners considering their next move—whether that's growth, sale, or acquisition.&nbsp;</p><p>&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p><br></p><p>[00:00:00] Introduction to guest Will Smith and overview of <em>Acquiring Minds</em>&nbsp;</p><p>[00:02:08] Will reflects on turning podcasting into a full-time career&nbsp;</p><p>[00:04:17] His origin story: discovering ETA while seeking an entrepreneurial path&nbsp;</p><p>[00:07:41] What is ETA? Exposure, education, and the appeal of buying businesses&nbsp;</p><p>[00:10:16] Similarities between <em>Acquiring Minds</em> and <em>Indie Hackers</em> podcasts&nbsp;</p><p>[00:14:35] How the podcast opened doors and led to launching Minds Capital&nbsp;</p><p>[00:19:01] Why ideas, timing, and product-market fit are harder than they seem&nbsp;</p><p>[00:22:11] Hubris vs. humility: the mental balance needed when acquiring businesses&nbsp;</p><p>[00:27:10] Rethinking risk in ETA—especially with personal guarantees and SBA loans&nbsp;</p><p>[00:32:37] Why failures in ETA often hurt more than in zero-to-one entrepreneurship&nbsp;</p><p>[00:35:56] Top failure reason: seller fraud, and how to protect against it&nbsp;</p><p>[00:39:44] How ETA skips the gradual leveling-up process and hits harder, faster&nbsp;</p><p>[00:42:11] Should you buy small or go big? Pros, cons, and real-world implications&nbsp;</p><p>[00:46:16] The value of getting in the game—even with a small business&nbsp;</p><p>[00:49:57] Real-world examples: how being an owner opens doors to new deals&nbsp;</p><p>[00:52:56] Book recs: <em>Buy Back Your Time</em> by Dan Martell and <em>American Nations</em>&nbsp;</p><p>[00:55:47] Closing thoughts and what’s next for Will&nbsp;</p><p>&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><p><br></p><ul><li>Will Smith on LinkedIn: <a href="https://www.linkedin.com/in/willsmithsf/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/willsmithsf/</a>&nbsp;</li><li>Acquiring Minds: <a href="https://acquiringminds.co/" rel="noopener noreferrer" target="_blank">https://acquiringminds.co/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes chats with Will Smith, host of <em>Acquiring Minds</em> and partner at Minds Capital. Will shares how his frustration with startup ideas led him to entrepreneurship through acquisition (ETA), and how a niche podcast turned into a full-time business and investment platform. The conversation explores the realities of buying and running small businesses, including the balance of humility and hubris, the hidden risks of acquisition, and the power of simply “getting in the game.” Will offers grounded advice for agency owners considering their next move—whether that's growth, sale, or acquisition.&nbsp;</p><p>&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p><br></p><p>[00:00:00] Introduction to guest Will Smith and overview of <em>Acquiring Minds</em>&nbsp;</p><p>[00:02:08] Will reflects on turning podcasting into a full-time career&nbsp;</p><p>[00:04:17] His origin story: discovering ETA while seeking an entrepreneurial path&nbsp;</p><p>[00:07:41] What is ETA? Exposure, education, and the appeal of buying businesses&nbsp;</p><p>[00:10:16] Similarities between <em>Acquiring Minds</em> and <em>Indie Hackers</em> podcasts&nbsp;</p><p>[00:14:35] How the podcast opened doors and led to launching Minds Capital&nbsp;</p><p>[00:19:01] Why ideas, timing, and product-market fit are harder than they seem&nbsp;</p><p>[00:22:11] Hubris vs. humility: the mental balance needed when acquiring businesses&nbsp;</p><p>[00:27:10] Rethinking risk in ETA—especially with personal guarantees and SBA loans&nbsp;</p><p>[00:32:37] Why failures in ETA often hurt more than in zero-to-one entrepreneurship&nbsp;</p><p>[00:35:56] Top failure reason: seller fraud, and how to protect against it&nbsp;</p><p>[00:39:44] How ETA skips the gradual leveling-up process and hits harder, faster&nbsp;</p><p>[00:42:11] Should you buy small or go big? Pros, cons, and real-world implications&nbsp;</p><p>[00:46:16] The value of getting in the game—even with a small business&nbsp;</p><p>[00:49:57] Real-world examples: how being an owner opens doors to new deals&nbsp;</p><p>[00:52:56] Book recs: <em>Buy Back Your Time</em> by Dan Martell and <em>American Nations</em>&nbsp;</p><p>[00:55:47] Closing thoughts and what’s next for Will&nbsp;</p><p>&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><p><br></p><ul><li>Will Smith on LinkedIn: <a href="https://www.linkedin.com/in/willsmithsf/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/willsmithsf/</a>&nbsp;</li><li>Acquiring Minds: <a href="https://acquiringminds.co/" rel="noopener noreferrer" target="_blank">https://acquiringminds.co/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">d2497f50-cf87-495a-b49d-dd32cf45ab4a</guid><itunes:image href="https://artwork.captivate.fm/15aa1049-c354-446b-80ea-d3193b534fdb/RT-EP-55-ART-V2.jpg"/><pubDate>Tue, 27 Jan 2026 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/d2497f50-cf87-495a-b49d-dd32cf45ab4a.mp3" length="54294150" type="audio/mpeg"/><itunes:duration>56:33</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:episode>55</itunes:episode><podcast:episode>55</podcast:episode></item><item><title>Buying Distressed Agencies: Mushfiq Sarker on Smart Acquisitions</title><itunes:title>Buying Distressed Agencies: Mushfiq Sarker on Smart Acquisitions</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes talks with Mushfiq Sarker, an experienced entrepreneur and founder of webacquisition.com. Mushfiq shares how he transitioned from flipping content websites to acquiring agencies and other online businesses. He reflects on lessons learned from managing over 200 acquisitions, the operational differences between flipping and holding, and how he identifies distressed agency assets with untapped potential. The conversation covers his approach to deal structuring, outsourcing, team management, and why high revenue but low margin businesses catch his attention. Mushfiq also dives into his preference for niche agencies, the importance of diversified revenue, and how to build resilient operations without over-hiring.&nbsp;</p><p>&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Mushfiq’s background in digital acquisitions since 2008&nbsp;</p><p>[00:03:06] Why he pursued a PhD despite already earning online&nbsp;</p><p>[00:05:24] Problems with too much VC funding and startup waste&nbsp;</p><p>[00:08:39] Importance of repetitions in small business acquisitions&nbsp;</p><p>[00:10:50] Managing multiple businesses with 80% efficiency and operators&nbsp;</p><p>[00:13:32] Building a portfolio around his strength: lead generation&nbsp;</p><p>[00:15:01] How Mushfiq handles personnel risk and team redundancy&nbsp;</p><p>[00:19:17] Slack-based escalation rules for client service issues&nbsp;</p><p>[00:20:58] Why he avoids structured operating systems like EOS&nbsp;</p><p>[00:22:01] Buying agencies: “core” vs. distressed “tack-on” models&nbsp;</p><p>[00:23:53] Structuring rev share and fixed-payment deals for dead agencies&nbsp;</p><p>[00:28:37] Buying high-revenue, low-margin agencies for profit optimization&nbsp;</p><p>[00:31:39] How Mushfiq restructures teams and P&amp;Ls quickly&nbsp;</p><p>[00:34:21] What makes an agency attractive to a buyer like Mushfiq&nbsp;</p><p>[00:38:49] Only acquiring retainer-based, not one-off, service agencies&nbsp;</p><p>[00:40:14] Learning through early failures and SEO experience&nbsp;</p><p>[00:43:02] Why first-time buyers should start small or build something first&nbsp;</p><p>[00:45:32] Mushfiq’s media diet: podcasts, YouTube, and Twitter&nbsp;</p><p>&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>WebAcquisition: <a href="https://webacquisition.com/" rel="noopener noreferrer" target="_blank">https://webacquisition.com</a>&nbsp;</li><li>Mushfiq Sarker on LinkedIn: <a href="https://www.linkedin.com/in/mushfiqsarker/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/mushfiqsarker/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes talks with Mushfiq Sarker, an experienced entrepreneur and founder of webacquisition.com. Mushfiq shares how he transitioned from flipping content websites to acquiring agencies and other online businesses. He reflects on lessons learned from managing over 200 acquisitions, the operational differences between flipping and holding, and how he identifies distressed agency assets with untapped potential. The conversation covers his approach to deal structuring, outsourcing, team management, and why high revenue but low margin businesses catch his attention. Mushfiq also dives into his preference for niche agencies, the importance of diversified revenue, and how to build resilient operations without over-hiring.&nbsp;</p><p>&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Mushfiq’s background in digital acquisitions since 2008&nbsp;</p><p>[00:03:06] Why he pursued a PhD despite already earning online&nbsp;</p><p>[00:05:24] Problems with too much VC funding and startup waste&nbsp;</p><p>[00:08:39] Importance of repetitions in small business acquisitions&nbsp;</p><p>[00:10:50] Managing multiple businesses with 80% efficiency and operators&nbsp;</p><p>[00:13:32] Building a portfolio around his strength: lead generation&nbsp;</p><p>[00:15:01] How Mushfiq handles personnel risk and team redundancy&nbsp;</p><p>[00:19:17] Slack-based escalation rules for client service issues&nbsp;</p><p>[00:20:58] Why he avoids structured operating systems like EOS&nbsp;</p><p>[00:22:01] Buying agencies: “core” vs. distressed “tack-on” models&nbsp;</p><p>[00:23:53] Structuring rev share and fixed-payment deals for dead agencies&nbsp;</p><p>[00:28:37] Buying high-revenue, low-margin agencies for profit optimization&nbsp;</p><p>[00:31:39] How Mushfiq restructures teams and P&amp;Ls quickly&nbsp;</p><p>[00:34:21] What makes an agency attractive to a buyer like Mushfiq&nbsp;</p><p>[00:38:49] Only acquiring retainer-based, not one-off, service agencies&nbsp;</p><p>[00:40:14] Learning through early failures and SEO experience&nbsp;</p><p>[00:43:02] Why first-time buyers should start small or build something first&nbsp;</p><p>[00:45:32] Mushfiq’s media diet: podcasts, YouTube, and Twitter&nbsp;</p><p>&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>WebAcquisition: <a href="https://webacquisition.com/" rel="noopener noreferrer" target="_blank">https://webacquisition.com</a>&nbsp;</li><li>Mushfiq Sarker on LinkedIn: <a href="https://www.linkedin.com/in/mushfiqsarker/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/mushfiqsarker/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">1d6460fd-3da7-40fd-9ede-4880b8441693</guid><itunes:image href="https://artwork.captivate.fm/d26a497b-75b3-4518-ba90-f508dabda094/RT-EP-54-ART.jpg"/><pubDate>Tue, 13 Jan 2026 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/1d6460fd-3da7-40fd-9ede-4880b8441693.mp3" length="45583881" type="audio/mpeg"/><itunes:duration>47:29</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:episode>54</itunes:episode><podcast:episode>54</podcast:episode></item><item><title>Hard Decisions, Real Growth: The SearchLab Story with Mark Bealin</title><itunes:title>Hard Decisions, Real Growth: The SearchLab Story with Mark Bealin</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes talks with Mark Bealin, founder of SearchLab, a Chicago-based digital marketing agency specializing in local SEO and PPC. Mark recounts his journey from side-hustle entrepreneur to leading a 50-person agency and dives into the pivotal decisions that shaped his company’s growth. He shares lessons learned from early failures, the power of niche specialization, the value of hiring for fit, and how becoming a father sparked a deeper entrepreneurial drive. The conversation wraps with Mark’s personal transformation, tackling health challenges through endurance training and building resilience.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p><br></p><p>[00:00:00] Mark introduces SearchLab and its tight focus on local SEO and PPC.&nbsp;</p><p>[00:02:00] From side hustle to full-time: the agency's unofficial start in 2017.&nbsp;</p><p>[00:04:45] Leveraging legacy print media sales reps to scale early growth.&nbsp;</p><p>[00:07:40] Breaking through business plateaus and embracing high-stakes risks.&nbsp;</p><p>[00:13:24] How becoming a father reshaped Mark's drive and business focus.&nbsp;</p><p>[00:19:15] Lessons from a failed business partnership and realignment.&nbsp;</p><p>[00:23:02] From generalist to specialist: how focus led to faster growth.&nbsp;</p><p>[00:28:15] Improving profitability by cutting loss-leader services.&nbsp;</p><p>[00:32:48] Hiring industry-recognized leaders and building a strong leadership team.&nbsp;</p><p>[00:35:56] Navigating team culture shifts and turnover during the “Great Resignation.”&nbsp;</p><p>[00:38:24] Using assessments like Culture Index to scale hiring intentionally.&nbsp;</p><p>[00:41:40] Why customer-centered innovation drives SearchLab’s strategy.&nbsp;</p><p>[00:45:30] Understanding the “jobs to be done” theory in agency services.&nbsp;</p><p>[00:49:18] Facing market changes like AI and GEO with curiosity and customer insight.&nbsp;</p><p>[00:52:12] Mark's health wake-up call and transformation through endurance training.&nbsp;</p><p>&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>SearchLab: <a href="https://searchlabdigital.com/" rel="noopener noreferrer" target="_blank">https://searchlabdigital.com/</a>&nbsp;</li><li>Mark Bealin on LinkedIn: <a href="https://www.linkedin.com/in/markbealin/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/markbealin/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes talks with Mark Bealin, founder of SearchLab, a Chicago-based digital marketing agency specializing in local SEO and PPC. Mark recounts his journey from side-hustle entrepreneur to leading a 50-person agency and dives into the pivotal decisions that shaped his company’s growth. He shares lessons learned from early failures, the power of niche specialization, the value of hiring for fit, and how becoming a father sparked a deeper entrepreneurial drive. The conversation wraps with Mark’s personal transformation, tackling health challenges through endurance training and building resilience.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p><br></p><p>[00:00:00] Mark introduces SearchLab and its tight focus on local SEO and PPC.&nbsp;</p><p>[00:02:00] From side hustle to full-time: the agency's unofficial start in 2017.&nbsp;</p><p>[00:04:45] Leveraging legacy print media sales reps to scale early growth.&nbsp;</p><p>[00:07:40] Breaking through business plateaus and embracing high-stakes risks.&nbsp;</p><p>[00:13:24] How becoming a father reshaped Mark's drive and business focus.&nbsp;</p><p>[00:19:15] Lessons from a failed business partnership and realignment.&nbsp;</p><p>[00:23:02] From generalist to specialist: how focus led to faster growth.&nbsp;</p><p>[00:28:15] Improving profitability by cutting loss-leader services.&nbsp;</p><p>[00:32:48] Hiring industry-recognized leaders and building a strong leadership team.&nbsp;</p><p>[00:35:56] Navigating team culture shifts and turnover during the “Great Resignation.”&nbsp;</p><p>[00:38:24] Using assessments like Culture Index to scale hiring intentionally.&nbsp;</p><p>[00:41:40] Why customer-centered innovation drives SearchLab’s strategy.&nbsp;</p><p>[00:45:30] Understanding the “jobs to be done” theory in agency services.&nbsp;</p><p>[00:49:18] Facing market changes like AI and GEO with curiosity and customer insight.&nbsp;</p><p>[00:52:12] Mark's health wake-up call and transformation through endurance training.&nbsp;</p><p>&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>SearchLab: <a href="https://searchlabdigital.com/" rel="noopener noreferrer" target="_blank">https://searchlabdigital.com/</a>&nbsp;</li><li>Mark Bealin on LinkedIn: <a href="https://www.linkedin.com/in/markbealin/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/markbealin/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">71d60543-cf76-4b43-b65b-b2ad798bd990</guid><itunes:image href="https://artwork.captivate.fm/193788be-adc8-49f1-8034-c3d8f339c91c/RT-EP-53-ART.jpg"/><pubDate>Tue, 16 Dec 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/71d60543-cf76-4b43-b65b-b2ad798bd990.mp3" length="51376795" type="audio/mpeg"/><itunes:duration>53:31</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:episode>53</itunes:episode><podcast:episode>53</podcast:episode></item><item><title>The Four-Hour Life and the Realities of Passive Income with Dan Andrews</title><itunes:title>The Four-Hour Life and the Realities of Passive Income with Dan Andrews</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Dan Andrews—entrepreneur, podcaster, and co-creator of the Tropical MBA and Dynamite Circle. Dan recounts his entrepreneurial journey from corporate frustration to building and selling a successful business, and shares candid thoughts on passive income, business exits, and sustaining long-term value as a founder. They also explore the true leverage behind podcasting, building community, and why selling a business might not always bring fulfillment. From lifestyle design to strategic business thinking, Dan delivers a grounded and practical conversation for anyone running a company. </p><p><strong>Key Points From This Episode: </strong></p><p><br></p><p>[00:00:00] Dan Andrews introduces his podcast roots and the core idea behind Tropical MBA. </p><p>[00:01:32] Why corporate life felt more risky than entrepreneurship for Dan. </p><p>[00:03:27] The "corner office test" and how it sparked a change for Karl. </p><p>[00:04:18] Realizing the limits of a traditional job—even with raises. </p><p>[00:06:26] The four-hour life and time bankruptcy as motivation to build equity. </p><p>[00:07:47] Dan's perspective on passive income and why it's real—but not simple. </p><p>[00:09:36] Business defensibility, asset quality, and models for lasting income. </p><p>[00:11:52] Passive income vs. low-barrier, high-effort businesses. </p><p>[00:13:24] Why controlling your leverage points matters more than platform dependency. </p><p>[00:14:26] Origins of the Dynamite Circle and how community became essential. </p><p>[00:16:01] Why communities are rare and the power of in-person filters. </p><p>[00:17:57] Building community through podcasting and top-funnel relationships. </p><p>[00:21:37] Why most companies fail at podcasting—and the opportunity it leaves. </p><p>[00:23:42] The "influence equation": exposure, positioning, and time.</p><p>[00:24:12] Redefining podcast success through budget and business goals. </p><p>[00:26:30] How to justify podcast investment with brand influence. </p><p>[00:30:29] The opportunity of partnering with talent instead of DIY shows. </p><p>[00:31:24] Regret, reflection, and the truth about selling a business. </p><p>[00:34:40] Why most business exits underdeliver—and how to assess your number. </p><p>[00:37:31] De-risking wealth by partially exiting or landing the plane. </p><p>[00:39:25] Dan's current focus: simpler business, family, and better margins. </p><p>[00:44:25] Exploring alien disclosure and first-principles curiosity. </p><p>[00:46:46] The joy of intellectual curiosity in entrepreneurship. </p><p>[00:48:09] Why system-building is the ultimate founder superpower. </p><p><br></p><p> </p><p><strong>Links: </strong></p><p><br></p><p>Dynamite Circle: https://dynamitecircle.com/ </p><p><br></p><p>Tropical MBA: https://tropicalmba.com/ </p><p><br></p><p>Dan Andrews on LinkedIn: https://www.linkedin.com/in/dan-andrews-8735b266 </p><p><br></p><p>Karl Hughes on LinkedIn: https://www.linkedin.com/in/karllhughes </p><p><br></p><p>Production and editing by The Podcast Consultant: https://thepodcastconsultant.com</p>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Dan Andrews—entrepreneur, podcaster, and co-creator of the Tropical MBA and Dynamite Circle. Dan recounts his entrepreneurial journey from corporate frustration to building and selling a successful business, and shares candid thoughts on passive income, business exits, and sustaining long-term value as a founder. They also explore the true leverage behind podcasting, building community, and why selling a business might not always bring fulfillment. From lifestyle design to strategic business thinking, Dan delivers a grounded and practical conversation for anyone running a company. </p><p><strong>Key Points From This Episode: </strong></p><p><br></p><p>[00:00:00] Dan Andrews introduces his podcast roots and the core idea behind Tropical MBA. </p><p>[00:01:32] Why corporate life felt more risky than entrepreneurship for Dan. </p><p>[00:03:27] The "corner office test" and how it sparked a change for Karl. </p><p>[00:04:18] Realizing the limits of a traditional job—even with raises. </p><p>[00:06:26] The four-hour life and time bankruptcy as motivation to build equity. </p><p>[00:07:47] Dan's perspective on passive income and why it's real—but not simple. </p><p>[00:09:36] Business defensibility, asset quality, and models for lasting income. </p><p>[00:11:52] Passive income vs. low-barrier, high-effort businesses. </p><p>[00:13:24] Why controlling your leverage points matters more than platform dependency. </p><p>[00:14:26] Origins of the Dynamite Circle and how community became essential. </p><p>[00:16:01] Why communities are rare and the power of in-person filters. </p><p>[00:17:57] Building community through podcasting and top-funnel relationships. </p><p>[00:21:37] Why most companies fail at podcasting—and the opportunity it leaves. </p><p>[00:23:42] The "influence equation": exposure, positioning, and time.</p><p>[00:24:12] Redefining podcast success through budget and business goals. </p><p>[00:26:30] How to justify podcast investment with brand influence. </p><p>[00:30:29] The opportunity of partnering with talent instead of DIY shows. </p><p>[00:31:24] Regret, reflection, and the truth about selling a business. </p><p>[00:34:40] Why most business exits underdeliver—and how to assess your number. </p><p>[00:37:31] De-risking wealth by partially exiting or landing the plane. </p><p>[00:39:25] Dan's current focus: simpler business, family, and better margins. </p><p>[00:44:25] Exploring alien disclosure and first-principles curiosity. </p><p>[00:46:46] The joy of intellectual curiosity in entrepreneurship. </p><p>[00:48:09] Why system-building is the ultimate founder superpower. </p><p><br></p><p> </p><p><strong>Links: </strong></p><p><br></p><p>Dynamite Circle: https://dynamitecircle.com/ </p><p><br></p><p>Tropical MBA: https://tropicalmba.com/ </p><p><br></p><p>Dan Andrews on LinkedIn: https://www.linkedin.com/in/dan-andrews-8735b266 </p><p><br></p><p>Karl Hughes on LinkedIn: https://www.linkedin.com/in/karllhughes </p><p><br></p><p>Production and editing by The Podcast Consultant: https://thepodcastconsultant.com</p>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">5c4a78ac-cca6-4aa3-be2b-c252410fd754</guid><itunes:image href="https://artwork.captivate.fm/a032b515-0fea-499d-a474-f40d38c9f29e/RT-EP-52-ART.jpg"/><pubDate>Tue, 02 Dec 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/5c4a78ac-cca6-4aa3-be2b-c252410fd754.mp3" length="47511927" type="audio/mpeg"/><itunes:duration>49:29</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:episode>52</itunes:episode><podcast:episode>52</podcast:episode></item><item><title>Inside the Lab: Trials and Takeaways from a Challenging Quarter with Manuel Weiss</title><itunes:title>Inside the Lab: Trials and Takeaways from a Challenging Quarter with Manuel Weiss</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with his co-founder Manuel Weiss for their quarterly update. They open up about recent challenges and wins across their portfolio, especially the contrasting trajectories of The Podcast Consultant and Draft.dev. From stepping back into the trenches of sales to refining product-market fit and repositioning offerings, Karl and Manuel dissect what’s working, what’s not, and how they’re adapting. They also share their personal reflections on identity, control, and emotional resilience in entrepreneurship—all while balancing travel, family, and a few good books. This episode offers a raw, behind-the-scenes look at the reality of building and sustaining digital service businesses.&nbsp;</p><p>&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>&nbsp;</p><p>[00:00:00] The Podcast Consultant continues to run smoothly with minimal founder involvement.&nbsp;</p><p>[00:03:20] A look at acquisition goals and the importance of freeing up time.&nbsp;</p><p>[00:04:54] Outbound sales challenges and shifting focus back to events and inbound.&nbsp;</p><p>[00:06:39] Event-based marketing yields stronger results compared to cold outreach.&nbsp;</p><p>[00:07:31] Karl’s personal milestone: completing a half marathon after years off.&nbsp;</p><p>[00:08:01] Transitioning into the lowlights: Draft.dev’s performance and early market signals.&nbsp;</p><p>[00:09:02] Experimenting with repositioning Draft.dev around AI-driven changes in content.&nbsp;</p><p>[00:11:55] The limitations of traditional salespeople in early-stage repositioning.&nbsp;</p><p>[00:13:14] Shifting product strategy to match a more fear-driven market.&nbsp;</p><p>[00:14:00] Combining fast content delivery with deep, strategic pieces.&nbsp;</p><p>[00:16:08] Designing new offerings based on real client conversations and needs.&nbsp;</p><p>[00:18:49] Split responsibilities between strategy and operations in repositioning.&nbsp;</p><p>[00:20:23] Rediscovering the value of customer interviews and product-market fit.&nbsp;</p><p>[00:22:23] Wrestling with opportunity cost: should time go to other ventures?&nbsp;</p><p>[00:23:34] Draft.dev isn’t starting from zero—past brand equity still has value.&nbsp;</p><p>[00:26:21] Emotional detachment: separating self-worth from business performance.&nbsp;</p><p>[00:28:50] The internal struggle of tying personal value to business outcomes.&nbsp;</p><p>[00:30:21] Finding clarity through mental distance and non-work activities.&nbsp;</p><p>[00:32:48] The importance of outside perspectives, including coaches.&nbsp;</p><p>[00:35:17] Control and trust dynamics when considering mergers or letting go.&nbsp;</p><p>[00:37:33] Learning from a previous successful founder exit.&nbsp;</p><p>[00:38:44] Decision-making under uncertainty vs. analysis paralysis.&nbsp;</p><p>[00:40:01] What the co-founders are looking forward to in the next quarter.&nbsp;</p><p>[00:41:59] Reading roundup: Charlie Munger, Warren Buffett, and more.&nbsp;</p><p>[00:44:07] Reflections on AI speculation, WWI history, and long-term market shifts.&nbsp;</p><p>[00:44:50] Final thoughts and gratitude to the listeners.&nbsp;</p><p>&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com/</a>&nbsp;</li><li>Manuel Weiss on LinkedIn: <a href="https://www.linkedin.com/in/manuelweiss1986/?originalSubdomain=at" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/manuelweiss1986/?originalSubdomain=at</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with his co-founder Manuel Weiss for their quarterly update. They open up about recent challenges and wins across their portfolio, especially the contrasting trajectories of The Podcast Consultant and Draft.dev. From stepping back into the trenches of sales to refining product-market fit and repositioning offerings, Karl and Manuel dissect what’s working, what’s not, and how they’re adapting. They also share their personal reflections on identity, control, and emotional resilience in entrepreneurship—all while balancing travel, family, and a few good books. This episode offers a raw, behind-the-scenes look at the reality of building and sustaining digital service businesses.&nbsp;</p><p>&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>&nbsp;</p><p>[00:00:00] The Podcast Consultant continues to run smoothly with minimal founder involvement.&nbsp;</p><p>[00:03:20] A look at acquisition goals and the importance of freeing up time.&nbsp;</p><p>[00:04:54] Outbound sales challenges and shifting focus back to events and inbound.&nbsp;</p><p>[00:06:39] Event-based marketing yields stronger results compared to cold outreach.&nbsp;</p><p>[00:07:31] Karl’s personal milestone: completing a half marathon after years off.&nbsp;</p><p>[00:08:01] Transitioning into the lowlights: Draft.dev’s performance and early market signals.&nbsp;</p><p>[00:09:02] Experimenting with repositioning Draft.dev around AI-driven changes in content.&nbsp;</p><p>[00:11:55] The limitations of traditional salespeople in early-stage repositioning.&nbsp;</p><p>[00:13:14] Shifting product strategy to match a more fear-driven market.&nbsp;</p><p>[00:14:00] Combining fast content delivery with deep, strategic pieces.&nbsp;</p><p>[00:16:08] Designing new offerings based on real client conversations and needs.&nbsp;</p><p>[00:18:49] Split responsibilities between strategy and operations in repositioning.&nbsp;</p><p>[00:20:23] Rediscovering the value of customer interviews and product-market fit.&nbsp;</p><p>[00:22:23] Wrestling with opportunity cost: should time go to other ventures?&nbsp;</p><p>[00:23:34] Draft.dev isn’t starting from zero—past brand equity still has value.&nbsp;</p><p>[00:26:21] Emotional detachment: separating self-worth from business performance.&nbsp;</p><p>[00:28:50] The internal struggle of tying personal value to business outcomes.&nbsp;</p><p>[00:30:21] Finding clarity through mental distance and non-work activities.&nbsp;</p><p>[00:32:48] The importance of outside perspectives, including coaches.&nbsp;</p><p>[00:35:17] Control and trust dynamics when considering mergers or letting go.&nbsp;</p><p>[00:37:33] Learning from a previous successful founder exit.&nbsp;</p><p>[00:38:44] Decision-making under uncertainty vs. analysis paralysis.&nbsp;</p><p>[00:40:01] What the co-founders are looking forward to in the next quarter.&nbsp;</p><p>[00:41:59] Reading roundup: Charlie Munger, Warren Buffett, and more.&nbsp;</p><p>[00:44:07] Reflections on AI speculation, WWI history, and long-term market shifts.&nbsp;</p><p>[00:44:50] Final thoughts and gratitude to the listeners.&nbsp;</p><p>&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com/</a>&nbsp;</li><li>Manuel Weiss on LinkedIn: <a href="https://www.linkedin.com/in/manuelweiss1986/?originalSubdomain=at" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/manuelweiss1986/?originalSubdomain=at</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">1544f50d-1f26-41c9-959b-8897c8266677</guid><itunes:image href="https://artwork.captivate.fm/1e07ed41-59a7-4dc7-a066-7a99c76837fe/RT-Manny-Episodes-ART.jpg"/><pubDate>Tue, 18 Nov 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/1544f50d-1f26-41c9-959b-8897c8266677.mp3" length="43282180" type="audio/mpeg"/><itunes:duration>45:05</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:episode>51</itunes:episode><podcast:episode>51</podcast:episode></item><item><title>Scaling Smart: Inside adbm.agency’s First 1.4 Years</title><itunes:title>Scaling Smart: Inside adbm.agency’s First 1.4 Years</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes reconnects with Kurt Schnakenberg, founder of adbm.agency, to reflect on the agency’s growth, challenges, and pivotal lessons from its first 1.4 years. Kurt discusses the reality behind setting ambitious goals, reaching 300% growth, and shifting from founder-led sales to building a structured sales team. They explore the evolving product strategy, team dynamics, and the delicate balance of expansion and focus. Kurt also shares why reducing churn became a top priority—and how the sales flywheel reshaped his thinking. Tune in for a candid look at what it takes to grow an early-stage agency without losing momentum.&nbsp;</p><p>&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:04] Karl welcomes Kurt Schnakenberg back to the show.&nbsp;</p><p>[00:00:48] Kurt shares that adbm.agency is tracking toward 300% growth this year.&nbsp;</p><p>[00:01:15] They discuss the mindset behind ambitious goal setting and growth.&nbsp;</p><p>[00:02:13] adbm.agency's current placement numbers and where they stand against targets.&nbsp;</p><p>[00:02:46] Why Kurt still supports audacious goal setting despite falling short.&nbsp;</p><p>[00:04:24] Transitioning away from founder-led sales and the lessons learned.&nbsp;</p><p>[00:05:33] Kurt explains the importance of consistency and momentum in sales.&nbsp;</p><p>[00:08:26] How autonomy and team ownership are shaping adbm.agency’s sales structure.&nbsp;</p><p>[00:09:15] The reality of building teams with varying strengths and ambitions.&nbsp;</p><p>[00:09:58] Kurt discusses expanding beyond the building industry and offshore staff.&nbsp;</p><p>[00:12:22] Piloting domestic recruiting as a potential service line.&nbsp;</p><p>[00:13:38] Karl reflects on how new service lines complicate operations.&nbsp;</p><p>[00:14:51] What worked: pausing growth to reduce churn and invest in quality.&nbsp;</p><p>[00:16:03] Why businesses can’t fix everything at once—and shouldn’t try to.&nbsp;</p><p>[00:16:55] Kurt explains shifting toward higher ROI expectations for investments.&nbsp;</p><p>[00:19:00] How a simple income statement reframed internal decision-making.&nbsp;</p><p>[00:19:38] Kurt recommends reading on the sales flywheel from Harvard Business Review.&nbsp;</p><p>[00:51:13] Final thoughts on resilience, persistence, and taking action to grow your agency.&nbsp;</p><p>&nbsp;&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>adbm.agency<strong>: </strong><a href="https://adbm.agency/" rel="noopener noreferrer" target="_blank">https://adbm.agency/</a>&nbsp;</li><li>Kurt Schnakenberg: <a href="https://www.linkedin.com/in/kurtschnakenberg/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/kurtschnakenberg/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes reconnects with Kurt Schnakenberg, founder of adbm.agency, to reflect on the agency’s growth, challenges, and pivotal lessons from its first 1.4 years. Kurt discusses the reality behind setting ambitious goals, reaching 300% growth, and shifting from founder-led sales to building a structured sales team. They explore the evolving product strategy, team dynamics, and the delicate balance of expansion and focus. Kurt also shares why reducing churn became a top priority—and how the sales flywheel reshaped his thinking. Tune in for a candid look at what it takes to grow an early-stage agency without losing momentum.&nbsp;</p><p>&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:04] Karl welcomes Kurt Schnakenberg back to the show.&nbsp;</p><p>[00:00:48] Kurt shares that adbm.agency is tracking toward 300% growth this year.&nbsp;</p><p>[00:01:15] They discuss the mindset behind ambitious goal setting and growth.&nbsp;</p><p>[00:02:13] adbm.agency's current placement numbers and where they stand against targets.&nbsp;</p><p>[00:02:46] Why Kurt still supports audacious goal setting despite falling short.&nbsp;</p><p>[00:04:24] Transitioning away from founder-led sales and the lessons learned.&nbsp;</p><p>[00:05:33] Kurt explains the importance of consistency and momentum in sales.&nbsp;</p><p>[00:08:26] How autonomy and team ownership are shaping adbm.agency’s sales structure.&nbsp;</p><p>[00:09:15] The reality of building teams with varying strengths and ambitions.&nbsp;</p><p>[00:09:58] Kurt discusses expanding beyond the building industry and offshore staff.&nbsp;</p><p>[00:12:22] Piloting domestic recruiting as a potential service line.&nbsp;</p><p>[00:13:38] Karl reflects on how new service lines complicate operations.&nbsp;</p><p>[00:14:51] What worked: pausing growth to reduce churn and invest in quality.&nbsp;</p><p>[00:16:03] Why businesses can’t fix everything at once—and shouldn’t try to.&nbsp;</p><p>[00:16:55] Kurt explains shifting toward higher ROI expectations for investments.&nbsp;</p><p>[00:19:00] How a simple income statement reframed internal decision-making.&nbsp;</p><p>[00:19:38] Kurt recommends reading on the sales flywheel from Harvard Business Review.&nbsp;</p><p>[00:51:13] Final thoughts on resilience, persistence, and taking action to grow your agency.&nbsp;</p><p>&nbsp;&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>adbm.agency<strong>: </strong><a href="https://adbm.agency/" rel="noopener noreferrer" target="_blank">https://adbm.agency/</a>&nbsp;</li><li>Kurt Schnakenberg: <a href="https://www.linkedin.com/in/kurtschnakenberg/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/kurtschnakenberg/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">e48075b4-8c53-4bf3-a8db-5e6fe7cb8534</guid><itunes:image href="https://artwork.captivate.fm/49b3f2fd-5238-4f16-96bf-3fe5c8c6109f/RT-EP-50-ART-8.png"/><pubDate>Tue, 04 Nov 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/e48075b4-8c53-4bf3-a8db-5e6fe7cb8534.mp3" length="20581145" type="audio/mpeg"/><itunes:duration>21:26</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:episode>50</itunes:episode><podcast:episode>50</podcast:episode></item><item><title>Financial Precision: Chris Gwinn on Year One of Midwest CFO</title><itunes:title>Financial Precision: Chris Gwinn on Year One of Midwest CFO</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes reconnects with Chris Gwinn, founder of Midwest CFO, to explore what he's learned in the first year of building his fractional CFO firm. Chris shares how refining driver-based forecasting models and digging into operational KPIs have helped his clients make smarter strategic decisions. The conversation covers the evolution of his sales approach, challenges in bookkeeping, and the critical importance of accurate gross margins. Chris also outlines how he's scaling the business and reflects on personal growth through parenting and reading.</p><p><strong>Key Points From This Episode</strong></p><p>[00:01:16] Chris reflects on key learnings from his first year in business.</p><p>[00:03:56] The power of using operational KPIs to drive more accurate forecasts.</p><p>[00:06:15] How conversations with prospects have shifted to focus on metrics and drivers.</p><p>[00:07:54] Refining service delivery based on better understanding client needs.</p><p>[00:08:52] Chris defines his updated target client profile.</p><p>[00:09:26] Early steps toward hiring and scaling Midwest CFO’s team structure.</p><p>[00:10:43] Common shortcomings in bookkeeping and chart of accounts setup.</p><p>[00:13:02] Why breaking out revenue and costs improves financial decision-making.</p><p>[00:16:46] Gross margin as a key metric for growth and acquisition readiness.</p><p>[00:17:29] Current acquisition channels and early marketing efforts.</p><p>[00:18:24] Chris’s roadmap for scaling, including hiring and sales engine development.</p><p>[00:19:57] The value of 90-day planning and long-term clarity.</p><p>[00:20:36] Chris shares a favorite recent book: <em>Software as a Science</em>.</p><p>[00:22:00] Karl recommends <em>Ego is the Enemy</em> and reflects on personal challenges with ego.</p><p>[00:23:18] Closing thoughts and gratitude for the conversation.</p><p><br></p><ul><li><strong>Links:</strong></li><li>Chris Gwinn on LinkedIn: <a href="https://www.linkedin.com/in/chris-gwinn-cfa-96383b26/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/chris-gwinn-cfa-96383b26/</a></li><li>Midwest CFO: <a href="https://midwestcfo.com/" rel="noopener noreferrer" target="_blank">https://midwestcfo.com/</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes reconnects with Chris Gwinn, founder of Midwest CFO, to explore what he's learned in the first year of building his fractional CFO firm. Chris shares how refining driver-based forecasting models and digging into operational KPIs have helped his clients make smarter strategic decisions. The conversation covers the evolution of his sales approach, challenges in bookkeeping, and the critical importance of accurate gross margins. Chris also outlines how he's scaling the business and reflects on personal growth through parenting and reading.</p><p><strong>Key Points From This Episode</strong></p><p>[00:01:16] Chris reflects on key learnings from his first year in business.</p><p>[00:03:56] The power of using operational KPIs to drive more accurate forecasts.</p><p>[00:06:15] How conversations with prospects have shifted to focus on metrics and drivers.</p><p>[00:07:54] Refining service delivery based on better understanding client needs.</p><p>[00:08:52] Chris defines his updated target client profile.</p><p>[00:09:26] Early steps toward hiring and scaling Midwest CFO’s team structure.</p><p>[00:10:43] Common shortcomings in bookkeeping and chart of accounts setup.</p><p>[00:13:02] Why breaking out revenue and costs improves financial decision-making.</p><p>[00:16:46] Gross margin as a key metric for growth and acquisition readiness.</p><p>[00:17:29] Current acquisition channels and early marketing efforts.</p><p>[00:18:24] Chris’s roadmap for scaling, including hiring and sales engine development.</p><p>[00:19:57] The value of 90-day planning and long-term clarity.</p><p>[00:20:36] Chris shares a favorite recent book: <em>Software as a Science</em>.</p><p>[00:22:00] Karl recommends <em>Ego is the Enemy</em> and reflects on personal challenges with ego.</p><p>[00:23:18] Closing thoughts and gratitude for the conversation.</p><p><br></p><ul><li><strong>Links:</strong></li><li>Chris Gwinn on LinkedIn: <a href="https://www.linkedin.com/in/chris-gwinn-cfa-96383b26/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/chris-gwinn-cfa-96383b26/</a></li><li>Midwest CFO: <a href="https://midwestcfo.com/" rel="noopener noreferrer" target="_blank">https://midwestcfo.com/</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">a881beb3-4535-4071-ba01-e2be616f5b0c</guid><itunes:image href="https://artwork.captivate.fm/fa9f2b59-49fa-4339-9276-dc17085d168a/RT-EP-49-ART.jpg"/><pubDate>Tue, 21 Oct 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/a881beb3-4535-4071-ba01-e2be616f5b0c.mp3" length="22413896" type="audio/mpeg"/><itunes:duration>23:21</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>49</itunes:episode><podcast:episode>49</podcast:episode><podcast:season>1</podcast:season></item><item><title>Jon Schroeder’s Path from Tech to Wellness</title><itunes:title>Jon Schroeder’s Path from Tech to Wellness</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Jon Schroeder, founder and CEO of Joy Fluent. Jon shares the journey behind BrewJoy, a new plant-based product designed to prevent coffee-related teeth stains, and digs into his broader mission of improving wellness through everyday habits. He reflects on lessons from past ventures in data privacy and elder care, his MBA experience at Kellogg, and the mental demands of entrepreneurship. The conversation probes the contrast between corporate and entrepreneurial leadership, managing decision fatigue, and the power of focus. Tune in for a candid, grounded look at what it really takes to build and lead a startup.</p><p><strong>Key Points From This Episode</strong></p><p>[00:00:42] Jon Schroeder introduces Joy Fluent and its first product, BrewJoy.</p><p>[00:02:33] Background on Jon’s prior startup Datum and challenges with data monetization.</p><p>[00:06:10] Tackling senior loneliness through transportation access solutions.</p><p>[00:10:25] Lessons from failed ventures and entrepreneurial timing.</p><p>[00:12:44] Jon’s decision to pursue an MBA and how it supported his entrepreneurship.</p><p>[00:16:38] The value of elite networks, especially for underrepresented founders.</p><p>[00:18:56] Differentiating leadership from management in corporate vs startup contexts.</p><p>[00:23:41] The importance of adaptability in entrepreneurial management.</p><p>[00:27:05] The concept of magnetism in entrepreneurial leadership.</p><p>[00:31:11] Jon reflects on building emotional intelligence and influence.</p><p>[00:34:22] Corporate vs startup hiring: micromanagement vs trust.</p><p>[00:38:04] Cultural control and hiring involvement in different business types.</p><p>[00:42:01] Mental and emotional stakes in entrepreneurship vs corporate roles.</p><p>[00:46:10] Reducing decision fatigue through systems and habits.</p><p>[00:48:59] Focus as a superpower: narrowing 2025 goals to two priorities.</p><p>[00:51:48] Long-term vision for Joy Fluent beyond oral care.</p><p><strong>Links:</strong></p><ul><li>Jon Schroeder on LinkedIn: <a href="https://www.linkedin.com/in/j-schroeder/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/j-schroeder/</a></li><li>Joy Fluent: <a href="https://drinkjoy.com/" rel="noopener noreferrer" target="_blank">https://drinkjoy.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Jon Schroeder, founder and CEO of Joy Fluent. Jon shares the journey behind BrewJoy, a new plant-based product designed to prevent coffee-related teeth stains, and digs into his broader mission of improving wellness through everyday habits. He reflects on lessons from past ventures in data privacy and elder care, his MBA experience at Kellogg, and the mental demands of entrepreneurship. The conversation probes the contrast between corporate and entrepreneurial leadership, managing decision fatigue, and the power of focus. Tune in for a candid, grounded look at what it really takes to build and lead a startup.</p><p><strong>Key Points From This Episode</strong></p><p>[00:00:42] Jon Schroeder introduces Joy Fluent and its first product, BrewJoy.</p><p>[00:02:33] Background on Jon’s prior startup Datum and challenges with data monetization.</p><p>[00:06:10] Tackling senior loneliness through transportation access solutions.</p><p>[00:10:25] Lessons from failed ventures and entrepreneurial timing.</p><p>[00:12:44] Jon’s decision to pursue an MBA and how it supported his entrepreneurship.</p><p>[00:16:38] The value of elite networks, especially for underrepresented founders.</p><p>[00:18:56] Differentiating leadership from management in corporate vs startup contexts.</p><p>[00:23:41] The importance of adaptability in entrepreneurial management.</p><p>[00:27:05] The concept of magnetism in entrepreneurial leadership.</p><p>[00:31:11] Jon reflects on building emotional intelligence and influence.</p><p>[00:34:22] Corporate vs startup hiring: micromanagement vs trust.</p><p>[00:38:04] Cultural control and hiring involvement in different business types.</p><p>[00:42:01] Mental and emotional stakes in entrepreneurship vs corporate roles.</p><p>[00:46:10] Reducing decision fatigue through systems and habits.</p><p>[00:48:59] Focus as a superpower: narrowing 2025 goals to two priorities.</p><p>[00:51:48] Long-term vision for Joy Fluent beyond oral care.</p><p><strong>Links:</strong></p><ul><li>Jon Schroeder on LinkedIn: <a href="https://www.linkedin.com/in/j-schroeder/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/j-schroeder/</a></li><li>Joy Fluent: <a href="https://drinkjoy.com/" rel="noopener noreferrer" target="_blank">https://drinkjoy.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">de6e299b-c125-4d64-abe1-e228f52d1de7</guid><itunes:image href="https://artwork.captivate.fm/ce0b6c9d-3af3-44ef-b762-76b531d2a055/RT-EP-48-ART-2.jpg"/><pubDate>Tue, 07 Oct 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/de6e299b-c125-4d64-abe1-e228f52d1de7.mp3" length="52312606" type="audio/mpeg"/><itunes:duration>54:30</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>48</itunes:episode><podcast:episode>48</podcast:episode><podcast:season>1</podcast:season></item><item><title>Scaling Developer Trust with Jake Ward</title><itunes:title>Scaling Developer Trust with Jake Ward</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Jake Ward, founder and CEO of Data Protocol, a platform supporting developer education and experience. Jake shares his path from public affairs to tech entrepreneurship, including lessons from founding a trade association and working with major players like Google, Meta, and Intel. The conversation explores the complexities of developer engagement, sales in enterprise environments, and how empathy-driven design can deliver 30x industry engagement. Jake also introduces "experience operations"—a strategic framework to reduce friction and increase value across user interactions.</p><h2>Key Points From This Episode</h2><p>[00:00:00] Jake introduces himself and his dual role as CEO and utility player at Data Protocol.</p><p>[00:02:10] Jake’s early insights into developer support while running the Application Developers Alliance.</p><p>[00:05:57] Explanation of Data Protocol’s platform, design, and high engagement rates.</p><p>[00:08:00] The initial platform vision and disconnect between developer needs and company support.</p><p>[00:10:57] Transition to “experience operations” and reducing friction in user interactions.</p><p>[00:12:37] Why Data Protocol builds its own content and the weaknesses of other developer video platforms.</p><p>[00:15:06] Challenges with white-labeling and maintaining high-quality engagement.</p><p>[00:17:26] Enterprise teams misaligned under marketing vs. product and its impact on DevRel.</p><p>[00:19:00] Jake’s background and how past roles helped him close early big-name clients.</p><p>[00:23:35] Learning enterprise sales without a traditional sales background.</p><p>[00:28:14] Rethinking the offer to support a broader customer base and scale sales.</p><p>[00:32:08] Misalignment between platform fit and developer ecosystem maturity.</p><p>[00:34:19] How Jake builds long-term enterprise relationships through strategic conversations.</p><p>[00:38:23] Maturing as a founder and shifting from short-term wins to long-term partnerships.</p><p>[00:40:41] Jake’s leap into entrepreneurship and the emotional and mental toll of building a company.</p><p>[00:47:01] Caring deeply about everything as a founder—and why it never gets easier.</p><p>[00:50:13] Avoiding false accountability and democratizing decision-making inside the team.</p><p>[00:53:54] Books that shaped Jake's thinking, including <em>The Messy Middle</em> and Isaacson’s <em>Steve Jobs</em>.</p><p>[00:57:14] Why you shouldn’t start a company unless you feel compelled to make it real.</p><p><strong>Links:</strong></p><ul><li>Jake Ward on LinkedIn: <a href="https://www.linkedin.com/in/jacobmward/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jacobmward/</a>&nbsp;</li><li>Data Protocol: <a href="https://dataprotocol.com/" rel="noopener noreferrer" target="_blank">https://dataprotocol.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Jake Ward, founder and CEO of Data Protocol, a platform supporting developer education and experience. Jake shares his path from public affairs to tech entrepreneurship, including lessons from founding a trade association and working with major players like Google, Meta, and Intel. The conversation explores the complexities of developer engagement, sales in enterprise environments, and how empathy-driven design can deliver 30x industry engagement. Jake also introduces "experience operations"—a strategic framework to reduce friction and increase value across user interactions.</p><h2>Key Points From This Episode</h2><p>[00:00:00] Jake introduces himself and his dual role as CEO and utility player at Data Protocol.</p><p>[00:02:10] Jake’s early insights into developer support while running the Application Developers Alliance.</p><p>[00:05:57] Explanation of Data Protocol’s platform, design, and high engagement rates.</p><p>[00:08:00] The initial platform vision and disconnect between developer needs and company support.</p><p>[00:10:57] Transition to “experience operations” and reducing friction in user interactions.</p><p>[00:12:37] Why Data Protocol builds its own content and the weaknesses of other developer video platforms.</p><p>[00:15:06] Challenges with white-labeling and maintaining high-quality engagement.</p><p>[00:17:26] Enterprise teams misaligned under marketing vs. product and its impact on DevRel.</p><p>[00:19:00] Jake’s background and how past roles helped him close early big-name clients.</p><p>[00:23:35] Learning enterprise sales without a traditional sales background.</p><p>[00:28:14] Rethinking the offer to support a broader customer base and scale sales.</p><p>[00:32:08] Misalignment between platform fit and developer ecosystem maturity.</p><p>[00:34:19] How Jake builds long-term enterprise relationships through strategic conversations.</p><p>[00:38:23] Maturing as a founder and shifting from short-term wins to long-term partnerships.</p><p>[00:40:41] Jake’s leap into entrepreneurship and the emotional and mental toll of building a company.</p><p>[00:47:01] Caring deeply about everything as a founder—and why it never gets easier.</p><p>[00:50:13] Avoiding false accountability and democratizing decision-making inside the team.</p><p>[00:53:54] Books that shaped Jake's thinking, including <em>The Messy Middle</em> and Isaacson’s <em>Steve Jobs</em>.</p><p>[00:57:14] Why you shouldn’t start a company unless you feel compelled to make it real.</p><p><strong>Links:</strong></p><ul><li>Jake Ward on LinkedIn: <a href="https://www.linkedin.com/in/jacobmward/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jacobmward/</a>&nbsp;</li><li>Data Protocol: <a href="https://dataprotocol.com/" rel="noopener noreferrer" target="_blank">https://dataprotocol.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">59632114-c783-4393-b2b8-b5d51f41cb50</guid><itunes:image href="https://artwork.captivate.fm/1554700c-12b4-4bc8-898b-f1de23cf5428/RT-EP-47-ART.jpg"/><pubDate>Tue, 23 Sep 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/59632114-c783-4393-b2b8-b5d51f41cb50.mp3" length="57797484" type="audio/mpeg"/><itunes:duration>01:00:12</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>47</itunes:episode><podcast:episode>47</podcast:episode><podcast:season>1</podcast:season></item><item><title>From Acquisition to Agency CEO: Derek Delost’s DotYeti Journey</title><itunes:title>From Acquisition to Agency CEO: Derek Delost’s DotYeti Journey</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Derek Delost, who shares his path from digital marketing burnout to agency ownership through the acquisition of DotYeti. Derek explains why starting from scratch wasn’t the right fit for him, how he navigated the risks of buying a business, and the realities of leading a team after a transition. He dives into the emotional and strategic challenges of the process—from deal structure to team restructuring—and how he’s positioning DotYeti to thrive in an evolving creative market. A must-listen for agency operators and aspiring business buyers alike.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:50] Derek introduces DotYeti and its flat-rate graphic design model.</p><p>[00:02:02] Derek’s early career in digital marketing and creative collaboration.</p><p>[00:04:06] Burnout, tech transitions, and reevaluating life goals post-2020.</p><p>[00:05:07] How two books reshaped Derek’s view on entrepreneurship.</p><p>[00:07:53] Struggles with freelancing and why zero-to-one wasn’t appealing.</p><p>[00:10:14] The emotional cost of starting from scratch vs. buying a business.</p><p>[00:13:46] Why Derek originally didn’t want an agency—and what changed.</p><p>[00:15:18] Exploring “eternally profitable” service businesses.</p><p>[00:17:31] Why industry alignment and passion matter more than spreadsheets.</p><p>[00:19:24] Reframing the agency model as timeless, not obsolete.</p><p>[00:21:08] Building broker relationships that surfaced DotYeti early.</p><p>[00:23:03] LOIs, NDAs, and the initial deal structure.</p><p>[00:25:33] De-risking: financing, legal teams, and reputable intermediaries.</p><p>[00:28:06] The challenge of bank financing as a Canadian buyer.</p><p>[00:33:22] The importance of alignment with the selling founders.</p><p>[00:36:02] The risk of treating the transaction as purely transactional.</p><p>[00:37:39] “Burning the boats”: The emotional cliff of closing the deal.</p><p>[00:40:11] Breaking the news to a 40-person remote team.</p><p>[00:44:08] The CEO seat: urgency, decision fatigue, and communication.</p><p>[00:47:23] Navigating transparency and emotional weight in leadership.</p><p>[00:48:09] Strategic changes: moving away from “unlimited” design model.</p><p>[00:50:06] Restructuring the team to support higher-quality offerings.</p><p>[00:52:09] Finding DotYeti’s position in a saturated, AI-impacted market.</p><p>[00:54:10] Why service businesses can’t be truly passive income.</p><p>[00:55:06] AI isn’t a threat—it’s a tool in skilled hands.</p><p>[00:58:19] Book recommendation: <em>How Brands Grow</em> by Byron Sharp.</p><p><strong>Links:</strong></p><ul><li>Derek Delost on LinkedIn: <a href="https://www.linkedin.com/in/derekdelost" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/derekdelost</a></li><li>DotYeti: <a href="https://www.dotyeti.com/book-demo" rel="noopener noreferrer" target="_blank">https://www.dotyeti.com/book-demo</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Derek Delost, who shares his path from digital marketing burnout to agency ownership through the acquisition of DotYeti. Derek explains why starting from scratch wasn’t the right fit for him, how he navigated the risks of buying a business, and the realities of leading a team after a transition. He dives into the emotional and strategic challenges of the process—from deal structure to team restructuring—and how he’s positioning DotYeti to thrive in an evolving creative market. A must-listen for agency operators and aspiring business buyers alike.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:50] Derek introduces DotYeti and its flat-rate graphic design model.</p><p>[00:02:02] Derek’s early career in digital marketing and creative collaboration.</p><p>[00:04:06] Burnout, tech transitions, and reevaluating life goals post-2020.</p><p>[00:05:07] How two books reshaped Derek’s view on entrepreneurship.</p><p>[00:07:53] Struggles with freelancing and why zero-to-one wasn’t appealing.</p><p>[00:10:14] The emotional cost of starting from scratch vs. buying a business.</p><p>[00:13:46] Why Derek originally didn’t want an agency—and what changed.</p><p>[00:15:18] Exploring “eternally profitable” service businesses.</p><p>[00:17:31] Why industry alignment and passion matter more than spreadsheets.</p><p>[00:19:24] Reframing the agency model as timeless, not obsolete.</p><p>[00:21:08] Building broker relationships that surfaced DotYeti early.</p><p>[00:23:03] LOIs, NDAs, and the initial deal structure.</p><p>[00:25:33] De-risking: financing, legal teams, and reputable intermediaries.</p><p>[00:28:06] The challenge of bank financing as a Canadian buyer.</p><p>[00:33:22] The importance of alignment with the selling founders.</p><p>[00:36:02] The risk of treating the transaction as purely transactional.</p><p>[00:37:39] “Burning the boats”: The emotional cliff of closing the deal.</p><p>[00:40:11] Breaking the news to a 40-person remote team.</p><p>[00:44:08] The CEO seat: urgency, decision fatigue, and communication.</p><p>[00:47:23] Navigating transparency and emotional weight in leadership.</p><p>[00:48:09] Strategic changes: moving away from “unlimited” design model.</p><p>[00:50:06] Restructuring the team to support higher-quality offerings.</p><p>[00:52:09] Finding DotYeti’s position in a saturated, AI-impacted market.</p><p>[00:54:10] Why service businesses can’t be truly passive income.</p><p>[00:55:06] AI isn’t a threat—it’s a tool in skilled hands.</p><p>[00:58:19] Book recommendation: <em>How Brands Grow</em> by Byron Sharp.</p><p><strong>Links:</strong></p><ul><li>Derek Delost on LinkedIn: <a href="https://www.linkedin.com/in/derekdelost" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/derekdelost</a></li><li>DotYeti: <a href="https://www.dotyeti.com/book-demo" rel="noopener noreferrer" target="_blank">https://www.dotyeti.com/book-demo</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">b1661e3e-50ef-41b5-a93e-0116cacc4549</guid><itunes:image href="https://artwork.captivate.fm/8ce1a02e-c7da-4f76-afa2-d817fb7b9a1c/RT-EP-46-ART-1.jpg"/><pubDate>Tue, 09 Sep 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/b1661e3e-50ef-41b5-a93e-0116cacc4549.mp3" length="58699858" type="audio/mpeg"/><itunes:duration>01:01:09</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>46</itunes:episode><podcast:episode>46</podcast:episode><podcast:season>1</podcast:season></item><item><title>Building Relationships, Not Just Pipelines: Christian Banach on Agency Growth</title><itunes:title>Building Relationships, Not Just Pipelines: Christian Banach on Agency Growth</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Christian Banach, a growth consultant for marketing agencies with a background that spans concert promotions, celebrity events, and enterprise sales. Christian shares how he started an events agency in high school and grew it into a 15-year business working with artists like Lady Gaga and Pitbull. He explains how those early lessons in relationship-building now inform his agency consulting work. The two explore how founders can build predictable deal flow, what it means to niche intentionally, and why long-term business development strategies outperform quick wins. Tune in for tactical advice on becoming the go-to partner in your niche.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:0] Christian Banach shares how he started an events business in high school that grew into a celebrity-focused agency.</p><p>[00:03:31] A marketing agency engagement sparks Christian’s pivot into experiential and event marketing.</p><p><br></p><p>[00:04:47] Transition from concert promoter to business development expert in marketing agencies.</p><p><br></p><p>[00:06:21] Relationship-building as a growth lever — and how Christian got access to A-list celebrities.</p><p><br></p><p>[00:09:54] Why deal flow has slowed for many agencies and how to proactively address it.</p><p><br></p><p>[00:11:46] The danger of relying too heavily on referrals to drive new business.</p><p><br></p><p>[00:13:07] Importance of narrowing your agency’s focus to specific problems and audiences.</p><p><br></p><p>[00:15:29] Overcoming the fear of specialization while still leaving room for flexibility.</p><p><br></p><p>[00:17:39] Building a target account list and identifying ideal client profiles.</p><p><br></p><p>[00:20:18] Creating thought leadership content with original research to drive brand awareness.</p><p><br></p><p>[00:23:15] Tactical breakdown of how to conduct industry surveys and leverage them for outreach.</p><p><br></p><p>[00:25:02] Why long-term marketing is essential—and why short-term hacks don’t scale.</p><p><br></p><p>[00:28:16] The challenge of connecting with the right decision-makers in large organizations.</p><p><br></p><p>[00:30:17] Using multi-touch engagement and content to reach both influencers and buyers.</p><p><br></p><p>[00:31:08] How roundtables and virtual events can act as powerful lead-generation tools.</p><p><br></p><p>[00:33:05] Understanding what your prospects want beyond just your service offering.</p><p><br></p><p>[00:34:36] The reality of founder-led sales in early-stage agencies.</p><p><br></p><p>[00:36:04] Splitting the roles of lead generation and deal closing for better efficiency.</p><p><br></p><p>[00:37:53] Recommended budget for agency sales and marketing spend (8–12% of revenue).</p><p><br></p><p>[00:40:59] Risks and strategies around ownership of client relationships as you scale.</p><p><br></p><p>[00:43:22] How agencies can grow existing accounts through proactive ideation and internal marketing.</p><p><br></p><p>[00:47:12] The value of rediscovery calls and virtual face time with clients.</p><p><br></p><p>[00:48:32] Christian’s book recommendation: Winning Ugly by Brad Gilbert, and how it shaped his mindset.</p><p><br></p><p>[00:51:13] Final thoughts on resilience, persistence, and taking action to grow your agency.</p><p><br></p><p><strong>Links:</strong></p><ul><li>Christian Banach on LinkedIn: <a href="https://www.linkedin.com/in/christianbanach" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/christianbanach</a></li><li>Christian Banach: <a href="https://christianbanach.com/" rel="noopener noreferrer" target="_blank">https://christianbanach.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Christian Banach, a growth consultant for marketing agencies with a background that spans concert promotions, celebrity events, and enterprise sales. Christian shares how he started an events agency in high school and grew it into a 15-year business working with artists like Lady Gaga and Pitbull. He explains how those early lessons in relationship-building now inform his agency consulting work. The two explore how founders can build predictable deal flow, what it means to niche intentionally, and why long-term business development strategies outperform quick wins. Tune in for tactical advice on becoming the go-to partner in your niche.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:0] Christian Banach shares how he started an events business in high school that grew into a celebrity-focused agency.</p><p>[00:03:31] A marketing agency engagement sparks Christian’s pivot into experiential and event marketing.</p><p><br></p><p>[00:04:47] Transition from concert promoter to business development expert in marketing agencies.</p><p><br></p><p>[00:06:21] Relationship-building as a growth lever — and how Christian got access to A-list celebrities.</p><p><br></p><p>[00:09:54] Why deal flow has slowed for many agencies and how to proactively address it.</p><p><br></p><p>[00:11:46] The danger of relying too heavily on referrals to drive new business.</p><p><br></p><p>[00:13:07] Importance of narrowing your agency’s focus to specific problems and audiences.</p><p><br></p><p>[00:15:29] Overcoming the fear of specialization while still leaving room for flexibility.</p><p><br></p><p>[00:17:39] Building a target account list and identifying ideal client profiles.</p><p><br></p><p>[00:20:18] Creating thought leadership content with original research to drive brand awareness.</p><p><br></p><p>[00:23:15] Tactical breakdown of how to conduct industry surveys and leverage them for outreach.</p><p><br></p><p>[00:25:02] Why long-term marketing is essential—and why short-term hacks don’t scale.</p><p><br></p><p>[00:28:16] The challenge of connecting with the right decision-makers in large organizations.</p><p><br></p><p>[00:30:17] Using multi-touch engagement and content to reach both influencers and buyers.</p><p><br></p><p>[00:31:08] How roundtables and virtual events can act as powerful lead-generation tools.</p><p><br></p><p>[00:33:05] Understanding what your prospects want beyond just your service offering.</p><p><br></p><p>[00:34:36] The reality of founder-led sales in early-stage agencies.</p><p><br></p><p>[00:36:04] Splitting the roles of lead generation and deal closing for better efficiency.</p><p><br></p><p>[00:37:53] Recommended budget for agency sales and marketing spend (8–12% of revenue).</p><p><br></p><p>[00:40:59] Risks and strategies around ownership of client relationships as you scale.</p><p><br></p><p>[00:43:22] How agencies can grow existing accounts through proactive ideation and internal marketing.</p><p><br></p><p>[00:47:12] The value of rediscovery calls and virtual face time with clients.</p><p><br></p><p>[00:48:32] Christian’s book recommendation: Winning Ugly by Brad Gilbert, and how it shaped his mindset.</p><p><br></p><p>[00:51:13] Final thoughts on resilience, persistence, and taking action to grow your agency.</p><p><br></p><p><strong>Links:</strong></p><ul><li>Christian Banach on LinkedIn: <a href="https://www.linkedin.com/in/christianbanach" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/christianbanach</a></li><li>Christian Banach: <a href="https://christianbanach.com/" rel="noopener noreferrer" target="_blank">https://christianbanach.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">252f531c-8ca0-4002-939c-71b362eff248</guid><itunes:image href="https://artwork.captivate.fm/113f1d93-9e43-4aba-9353-b7679b21017c/RT-EP-45-ART.jpg"/><pubDate>Tue, 02 Sep 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/252f531c-8ca0-4002-939c-71b362eff248.mp3" length="51147754" type="audio/mpeg"/><itunes:duration>53:17</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>45</itunes:episode><podcast:episode>45</podcast:episode><podcast:season>1</podcast:season></item><item><title>Scaling Without Sacrifice: Jesse Gilmore on Redefining Agency Success</title><itunes:title>Scaling Without Sacrifice: Jesse Gilmore on Redefining Agency Success</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Jesse Gilmore, founder of Niche in Control and author of <em>The Agency Owner’s Guide to Freedom</em>. Jesse shares his journey from hustle-heavy entrepreneurship to creating a structured program designed to help agency owners reclaim their time and build scalable, founder-independent businesses. They discuss the triggers that lead owners to rethink their roles, how to measure real freedom in business, and why defining success beyond revenue is essential. Jesse also opens up about building his team, recovering from personal loss, and staying aligned with a long-term purpose.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:30] Introduction to Jesse Gilmore and his background as a half-marathon runner and entrepreneur.</p><p>[00:01:39] Jesse’s inspiration for writing The Agency Owner’s Guide to Freedom.</p><p>[00:02:52] The evolution of agency founders and the Leverage for Growth method.</p><p>[00:04:11] Challenges of working with small agency owners and how Niche in Control addresses them.</p><p>[00:06:29] Life events as pivotal motivators for agency transformation.</p><p>[00:07:57] Rethinking success as freedom, not revenue.</p><p>[00:10:22] Why personal freedom must come before financial freedom.</p><p>[00:11:24] Breakdown of Jesse’s program structure, including coaching, collaboration, and training.</p><p>[00:14:58] Typical bottlenecks for agency growth and where founders often get stuck.</p><p>[00:17:12] The personal transformation required to grow beyond hustle mode.</p><p>[00:19:17] Applying the 80/20 principle to reclaim time and scale smarter.</p><p>[00:21:05] Helping founders identify their unique ability and redesign how they use their time.</p><p>[00:24:16] Creating a life event and identity shift to anchor behavior change.</p><p>[00:27:13] Measuring business freedom by time away and founder independence.</p><p>[00:30:36] What founders should do with the freedom they gain.</p><p>[00:32:01] Expanding goals beyond the business into body, being, and balance.</p><p>[00:35:24] The CQ (Consistency → Quality → Confidence → Quantity) framework.</p><p>[00:38:47] Building mastery through sustained creative practice.</p><p>[00:39:59] Jesse’s evolving team and operations structure.</p><p>[00:44:16] The impact of personal loss on business clarity and mission.</p><p>[00:45:56] Book recommendations: 10x is Easier than 2x, Who Not How, Four Disciplines of Execution, The War of Art.</p><p>[00:47:33] Where to learn more about Jesse’s events, book, and program.</p><p><strong>Links:</strong></p><ul><li>Jesse Gilmore on LinkedIn: <a href="https://www.linkedin.com/in/jessepgilmore" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jessepgilmore</a></li><li>Niche in Control: <a href="https://www.nicheincontrol.com/" rel="noopener noreferrer" target="_blank">https://www.nicheincontrol.com</a></li><li>Monthly events:<a href="https://events.nicheincontrol.com/" rel="noopener noreferrer" target="_blank"> https://events.nicheincontrol.com</a></li><li>Free Guide: <a href="https://www.nicheincontrol.com/free-guide" rel="noopener noreferrer" target="_blank">https://www.nicheincontrol.com/free-guide</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li></ul><br/><p>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></p>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Jesse Gilmore, founder of Niche in Control and author of <em>The Agency Owner’s Guide to Freedom</em>. Jesse shares his journey from hustle-heavy entrepreneurship to creating a structured program designed to help agency owners reclaim their time and build scalable, founder-independent businesses. They discuss the triggers that lead owners to rethink their roles, how to measure real freedom in business, and why defining success beyond revenue is essential. Jesse also opens up about building his team, recovering from personal loss, and staying aligned with a long-term purpose.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:30] Introduction to Jesse Gilmore and his background as a half-marathon runner and entrepreneur.</p><p>[00:01:39] Jesse’s inspiration for writing The Agency Owner’s Guide to Freedom.</p><p>[00:02:52] The evolution of agency founders and the Leverage for Growth method.</p><p>[00:04:11] Challenges of working with small agency owners and how Niche in Control addresses them.</p><p>[00:06:29] Life events as pivotal motivators for agency transformation.</p><p>[00:07:57] Rethinking success as freedom, not revenue.</p><p>[00:10:22] Why personal freedom must come before financial freedom.</p><p>[00:11:24] Breakdown of Jesse’s program structure, including coaching, collaboration, and training.</p><p>[00:14:58] Typical bottlenecks for agency growth and where founders often get stuck.</p><p>[00:17:12] The personal transformation required to grow beyond hustle mode.</p><p>[00:19:17] Applying the 80/20 principle to reclaim time and scale smarter.</p><p>[00:21:05] Helping founders identify their unique ability and redesign how they use their time.</p><p>[00:24:16] Creating a life event and identity shift to anchor behavior change.</p><p>[00:27:13] Measuring business freedom by time away and founder independence.</p><p>[00:30:36] What founders should do with the freedom they gain.</p><p>[00:32:01] Expanding goals beyond the business into body, being, and balance.</p><p>[00:35:24] The CQ (Consistency → Quality → Confidence → Quantity) framework.</p><p>[00:38:47] Building mastery through sustained creative practice.</p><p>[00:39:59] Jesse’s evolving team and operations structure.</p><p>[00:44:16] The impact of personal loss on business clarity and mission.</p><p>[00:45:56] Book recommendations: 10x is Easier than 2x, Who Not How, Four Disciplines of Execution, The War of Art.</p><p>[00:47:33] Where to learn more about Jesse’s events, book, and program.</p><p><strong>Links:</strong></p><ul><li>Jesse Gilmore on LinkedIn: <a href="https://www.linkedin.com/in/jessepgilmore" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jessepgilmore</a></li><li>Niche in Control: <a href="https://www.nicheincontrol.com/" rel="noopener noreferrer" target="_blank">https://www.nicheincontrol.com</a></li><li>Monthly events:<a href="https://events.nicheincontrol.com/" rel="noopener noreferrer" target="_blank"> https://events.nicheincontrol.com</a></li><li>Free Guide: <a href="https://www.nicheincontrol.com/free-guide" rel="noopener noreferrer" target="_blank">https://www.nicheincontrol.com/free-guide</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li></ul><br/><p>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></p>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">605d4750-37ee-478a-9a42-39d5a9c14180</guid><itunes:image href="https://artwork.captivate.fm/dc5e5105-a69b-472c-9f92-ba3cae6d49a6/RT-EP-44-ART.jpg"/><pubDate>Tue, 26 Aug 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/605d4750-37ee-478a-9a42-39d5a9c14180.mp3" length="47993416" type="audio/mpeg"/><itunes:duration>50:00</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>44</itunes:episode><podcast:episode>44</podcast:episode><podcast:season>1</podcast:season></item><item><title>Freelancer to Multi-Brand Agency Leader with Greg Henry</title><itunes:title>Freelancer to Multi-Brand Agency Leader with Greg Henry</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes talks with Greg Henry, founder of Push10, about his evolution from solo freelancer to leading multiple specialized agency brands. Greg shares how a focus on higher-quality clients and strong branding work helped him scale, the lessons learned from targeting mission-driven organizations, and how splitting into niche sub-agencies opened new growth paths. They explore challenges in balancing resources across brands, navigating client budgets, and building recurring revenue. Greg also discusses the role of SEO in client acquisition, the importance of maintaining strategic partnerships with existing clients, and his long-term vision for a holding company structure.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Introduction to Greg Henry and Push10’s focus on nonprofits and social good organizations.&nbsp;</p><p>[00:01:26] Moving from small clients to enterprise-level work by focusing on quality and strategy.&nbsp;&nbsp;</p><p>[00:02:36] Lessons from adapting to disruptive tools like Squarespace and AI.&nbsp;</p><p>[00:06:37] Greg’s early career path from mass communications to founding an agency.&nbsp;</p><p>[00:09:31] Decision to hire, specialize, and expand into mission-driven branding.&nbsp;</p><p>[00:11:43] Launching two additional niche brands for food &amp; beverage and AEC clients.&nbsp;</p><p>[00:13:40] Advantages of diversification across industries during downturns.&nbsp;</p><p>[00:15:45] Pre-qualifying nonprofit leads to ensure budget alignment.&nbsp;</p><p>[00:18:22] Narrowing niches within the mission-driven space to find higher-budget clients.&nbsp;</p><p>[00:21:29] Starting with targeted landing pages before launching full niche brands.&nbsp;</p><p>[00:22:26] Marketing challenges of running three agencies with shared resources.&nbsp;</p><p>[00:24:47] Leveraging the parent agency’s scale alongside niche expertise in sales.&nbsp;</p><p>[00:26:26] Early client acquisition via direct mail to agencies and using “we” instead of&nbsp;&nbsp;</p><p>“I.”&nbsp;</p><p>[00:28:42] Using SEO to dominate search terms in specialized niches.&nbsp;</p><p>[00:30:53] How to identify and choose a niche based on data from past projects.&nbsp;</p><p>[00:33:57] Retaining branding/web clients with maintenance packages and strategic check-ins.&nbsp;</p><p>[00:37:50] Using six-month strategy reviews to reduce churn and upsell projects.</p><p>[00:39:53] Splitting business development focus between new clients and upselling existing ones.&nbsp;</p><p>[00:42:16] Encouraging the whole team to help with sales and brand promotion.&nbsp;</p><p>[00:44:25] Greg’s long-term vision of a holding company with multiple specialized agencies.&nbsp;</p><p>[00:47:41] Equity-based managing partners as a solution for scaling multiple brands.&nbsp;</p><p>[00:48:28] Book recommendation: Profit First by Mike Michalowicz.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Greg Henry on LinkedIn: <a href="https://www.linkedin.com/in/greg-henry-push10" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/greg-henry-push10</a>&nbsp;</li><li>Push10: <a href="https://www.push10.com/" rel="noopener noreferrer" target="_blank">https://www.push10.com/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes talks with Greg Henry, founder of Push10, about his evolution from solo freelancer to leading multiple specialized agency brands. Greg shares how a focus on higher-quality clients and strong branding work helped him scale, the lessons learned from targeting mission-driven organizations, and how splitting into niche sub-agencies opened new growth paths. They explore challenges in balancing resources across brands, navigating client budgets, and building recurring revenue. Greg also discusses the role of SEO in client acquisition, the importance of maintaining strategic partnerships with existing clients, and his long-term vision for a holding company structure.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Introduction to Greg Henry and Push10’s focus on nonprofits and social good organizations.&nbsp;</p><p>[00:01:26] Moving from small clients to enterprise-level work by focusing on quality and strategy.&nbsp;&nbsp;</p><p>[00:02:36] Lessons from adapting to disruptive tools like Squarespace and AI.&nbsp;</p><p>[00:06:37] Greg’s early career path from mass communications to founding an agency.&nbsp;</p><p>[00:09:31] Decision to hire, specialize, and expand into mission-driven branding.&nbsp;</p><p>[00:11:43] Launching two additional niche brands for food &amp; beverage and AEC clients.&nbsp;</p><p>[00:13:40] Advantages of diversification across industries during downturns.&nbsp;</p><p>[00:15:45] Pre-qualifying nonprofit leads to ensure budget alignment.&nbsp;</p><p>[00:18:22] Narrowing niches within the mission-driven space to find higher-budget clients.&nbsp;</p><p>[00:21:29] Starting with targeted landing pages before launching full niche brands.&nbsp;</p><p>[00:22:26] Marketing challenges of running three agencies with shared resources.&nbsp;</p><p>[00:24:47] Leveraging the parent agency’s scale alongside niche expertise in sales.&nbsp;</p><p>[00:26:26] Early client acquisition via direct mail to agencies and using “we” instead of&nbsp;&nbsp;</p><p>“I.”&nbsp;</p><p>[00:28:42] Using SEO to dominate search terms in specialized niches.&nbsp;</p><p>[00:30:53] How to identify and choose a niche based on data from past projects.&nbsp;</p><p>[00:33:57] Retaining branding/web clients with maintenance packages and strategic check-ins.&nbsp;</p><p>[00:37:50] Using six-month strategy reviews to reduce churn and upsell projects.</p><p>[00:39:53] Splitting business development focus between new clients and upselling existing ones.&nbsp;</p><p>[00:42:16] Encouraging the whole team to help with sales and brand promotion.&nbsp;</p><p>[00:44:25] Greg’s long-term vision of a holding company with multiple specialized agencies.&nbsp;</p><p>[00:47:41] Equity-based managing partners as a solution for scaling multiple brands.&nbsp;</p><p>[00:48:28] Book recommendation: Profit First by Mike Michalowicz.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Greg Henry on LinkedIn: <a href="https://www.linkedin.com/in/greg-henry-push10" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/greg-henry-push10</a>&nbsp;</li><li>Push10: <a href="https://www.push10.com/" rel="noopener noreferrer" target="_blank">https://www.push10.com/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">871e522e-47cb-42ca-9a37-12ca8cae5786</guid><itunes:image href="https://artwork.captivate.fm/a52b15b4-dbea-4902-b254-c450f1feca59/RT-EP-XX-ART-12.jpg"/><pubDate>Tue, 19 Aug 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/871e522e-47cb-42ca-9a37-12ca8cae5786.mp3" length="49797746" type="audio/mpeg"/><itunes:duration>51:52</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>43</itunes:episode><podcast:episode>43</podcast:episode><podcast:season>1</podcast:season></item><item><title>The Service Ladder: Greg Hickman on Productization and Building Lean Agencies</title><itunes:title>The Service Ladder: Greg Hickman on Productization and Building Lean Agencies</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Greg Hickman, founder of Alt Agency. Greg shares his journey from running a full-service marketing automation agency to building a lean education and consulting company focused on helping agencies productize their services. They explore why productizing isn’t the enemy of creativity, how agency owners can structure a “service ladder” to match different buyer types, and the importance of self-awareness when defining success. Greg also breaks down the pitfalls of chasing scale without intention and why YouTube became his content platform of choice.</p><p><strong>Key Points From This Episode:</strong></p><p><strong>﻿</strong></p><p>[00:01:06] Greg Hickman’s background and the early evolution of Alt Agency</p><p>[00:04:38] First leveraged offer and shift toward productized consulting</p><p>[00:06:28] The “service ladder” and different types of agency buyers</p><p>[00:10:04] A PPC agency example of tiered offerings across buyer types</p><p>[00:13:34] Delivering the same outcome via different vehicles</p><p>[00:18:46] What holds agencies back from productizing services</p><p>[00:20:33] Common resistance among creative agency owners</p><p>[00:23:48] Fears around limiting client work and missing opportunities</p><p>[00:24:40] The influence of “Built to Sell” and the spectrum of productization</p><p>[00:27:02] Scaling back from 13-person team to a leaner model</p><p>[00:29:12] Creating a business that supports your ideal lifestyle</p><p>[00:31:38] Avoiding blind emulation of others’ definitions of success</p><p>[00:34:28] The value of entrepreneurial community and shared experience</p><p>[00:36:37] Greg’s hot take on LinkedIn vs. YouTube for client acquisition</p><p>[00:39:29] Picking content platforms that play to your strengths</p><p>[00:43:54] Book recommendation: Die With Zero by Bill Perkins</p><p>[00:47:52] Rethinking the size and complexity of success</p><p><strong>Links:</strong></p><ul><li>Greg Hickman on LinkedIn: <a href="https://www.linkedin.com/in/gregoryjhickman" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/gregoryjhickman</a></li><li>Alt Agency: <a href="https://altagency.com" rel="noopener noreferrer" target="_blank">https://altagency.com</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Greg Hickman, founder of Alt Agency. Greg shares his journey from running a full-service marketing automation agency to building a lean education and consulting company focused on helping agencies productize their services. They explore why productizing isn’t the enemy of creativity, how agency owners can structure a “service ladder” to match different buyer types, and the importance of self-awareness when defining success. Greg also breaks down the pitfalls of chasing scale without intention and why YouTube became his content platform of choice.</p><p><strong>Key Points From This Episode:</strong></p><p><strong>﻿</strong></p><p>[00:01:06] Greg Hickman’s background and the early evolution of Alt Agency</p><p>[00:04:38] First leveraged offer and shift toward productized consulting</p><p>[00:06:28] The “service ladder” and different types of agency buyers</p><p>[00:10:04] A PPC agency example of tiered offerings across buyer types</p><p>[00:13:34] Delivering the same outcome via different vehicles</p><p>[00:18:46] What holds agencies back from productizing services</p><p>[00:20:33] Common resistance among creative agency owners</p><p>[00:23:48] Fears around limiting client work and missing opportunities</p><p>[00:24:40] The influence of “Built to Sell” and the spectrum of productization</p><p>[00:27:02] Scaling back from 13-person team to a leaner model</p><p>[00:29:12] Creating a business that supports your ideal lifestyle</p><p>[00:31:38] Avoiding blind emulation of others’ definitions of success</p><p>[00:34:28] The value of entrepreneurial community and shared experience</p><p>[00:36:37] Greg’s hot take on LinkedIn vs. YouTube for client acquisition</p><p>[00:39:29] Picking content platforms that play to your strengths</p><p>[00:43:54] Book recommendation: Die With Zero by Bill Perkins</p><p>[00:47:52] Rethinking the size and complexity of success</p><p><strong>Links:</strong></p><ul><li>Greg Hickman on LinkedIn: <a href="https://www.linkedin.com/in/gregoryjhickman" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/gregoryjhickman</a></li><li>Alt Agency: <a href="https://altagency.com" rel="noopener noreferrer" target="_blank">https://altagency.com</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">59f43f43-d071-49a0-a7f7-87767bec8650</guid><itunes:image href="https://artwork.captivate.fm/c44d9ede-c413-4c79-a851-d1f50a2ac4df/RCNKpKSQ2JUIRnR7KKRx0_-E.jpg"/><pubDate>Tue, 12 Aug 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/59f43f43-d071-49a0-a7f7-87767bec8650.mp3" length="47739297" type="audio/mpeg"/><itunes:duration>49:44</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>42</itunes:episode><podcast:episode>42</podcast:episode><podcast:season>1</podcast:season></item><item><title>From Stuck to Scaling: Ross Brown on Helping Agencies Break Through</title><itunes:title>From Stuck to Scaling: Ross Brown on Helping Agencies Break Through</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Ross Brown, founder of Flex Ops and former managing director of a fast-scaling influencer marketing agency. Ross shares lessons from helping agencies scale past early growth hurdles, revealing how fear, overcommitment, and lack of clarity often keep owners stuck below the $1 million mark. Together, they explore the emotional and operational challenges of niching down, letting go of difficult clients, and building consistent business development practices. Ross also reflects on his own journey into consulting and the mindset shift required to build a business that supports your personal goals.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Ross's early experience growing an agency from 3 to 40 people.</p><p>[00:02:49] Foundational reasons behind rapid agency growth.</p><p>[00:04:48] Why staying in your lane gave them a competitive edge.</p><p>[00:05:14] What prevents agencies from niching down.</p><p>[00:06:14] Fear of missing out vs. long-term growth strategy.</p><p>[00:07:45] How founders often unknowingly stall their own growth.</p><p>[00:10:12] The courage it takes to ask for help as an agency owner.</p><p>[00:11:53] The emotional attachment that stops owners from letting go of problem clients</p><p>[00:14:35] Typical signs that it’s time to drop unfit clients.</p><p>[00:17:00] The dangers of inconsistent business development.</p><p>[00:18:26] Contradictions between stated goals and behavior.</p><p>[00:20:59] Why BD must happen even when your pipeline is full.</p><p>[00:22:56] Creating deal flow that enables long-term client filtering.</p><p>[00:23:40] Why closing key clients can take years.</p><p>[00:26:38] The long-term mindset required to build client relationships.</p><p>[00:27:29] Can an agency ever be truly passive?</p><p>[00:28:52] Why many owners don’t actually know what they want.</p><p>[00:31:09] How lack of direction shows up in daily operations.</p><p>[00:32:14] What Flex Ops looks like today and Ross’s motivation behind it.</p><p>[00:35:46] Why Ross intentionally stays lean and focused.</p><p>[00:38:46] Long-term ambition to eventually run another agency.</p><p>[00:40:59] The single biggest blocker to scaling past $1M.</p><p>[00:43:19] Owners who succeed tend to take full responsibility.</p><p>[00:43:34] Ross’s book recommendations:</p><p>[00:46:27] Where to learn more about Ross and Flex Ops.</p><p><br></p><p><strong>Links:</strong></p><ul><li>Ross Brown on LinkedIn: <a href="https://www.linkedin.com/in/rnabrown/?originalSubdomain=ie" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/rnabrown/?originalSubdomain=ie</a></li><li>Flex Ops: <a href="http://flexops.co/" rel="noopener noreferrer" target="_blank">http://flexops.co/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Ross Brown, founder of Flex Ops and former managing director of a fast-scaling influencer marketing agency. Ross shares lessons from helping agencies scale past early growth hurdles, revealing how fear, overcommitment, and lack of clarity often keep owners stuck below the $1 million mark. Together, they explore the emotional and operational challenges of niching down, letting go of difficult clients, and building consistent business development practices. Ross also reflects on his own journey into consulting and the mindset shift required to build a business that supports your personal goals.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Ross's early experience growing an agency from 3 to 40 people.</p><p>[00:02:49] Foundational reasons behind rapid agency growth.</p><p>[00:04:48] Why staying in your lane gave them a competitive edge.</p><p>[00:05:14] What prevents agencies from niching down.</p><p>[00:06:14] Fear of missing out vs. long-term growth strategy.</p><p>[00:07:45] How founders often unknowingly stall their own growth.</p><p>[00:10:12] The courage it takes to ask for help as an agency owner.</p><p>[00:11:53] The emotional attachment that stops owners from letting go of problem clients</p><p>[00:14:35] Typical signs that it’s time to drop unfit clients.</p><p>[00:17:00] The dangers of inconsistent business development.</p><p>[00:18:26] Contradictions between stated goals and behavior.</p><p>[00:20:59] Why BD must happen even when your pipeline is full.</p><p>[00:22:56] Creating deal flow that enables long-term client filtering.</p><p>[00:23:40] Why closing key clients can take years.</p><p>[00:26:38] The long-term mindset required to build client relationships.</p><p>[00:27:29] Can an agency ever be truly passive?</p><p>[00:28:52] Why many owners don’t actually know what they want.</p><p>[00:31:09] How lack of direction shows up in daily operations.</p><p>[00:32:14] What Flex Ops looks like today and Ross’s motivation behind it.</p><p>[00:35:46] Why Ross intentionally stays lean and focused.</p><p>[00:38:46] Long-term ambition to eventually run another agency.</p><p>[00:40:59] The single biggest blocker to scaling past $1M.</p><p>[00:43:19] Owners who succeed tend to take full responsibility.</p><p>[00:43:34] Ross’s book recommendations:</p><p>[00:46:27] Where to learn more about Ross and Flex Ops.</p><p><br></p><p><strong>Links:</strong></p><ul><li>Ross Brown on LinkedIn: <a href="https://www.linkedin.com/in/rnabrown/?originalSubdomain=ie" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/rnabrown/?originalSubdomain=ie</a></li><li>Flex Ops: <a href="http://flexops.co/" rel="noopener noreferrer" target="_blank">http://flexops.co/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">71c50fab-8c00-4f16-b698-3eb36f3aebfa</guid><itunes:image href="https://artwork.captivate.fm/e72858a8-199e-481b-8718-66467bc2f1e5/nJgf-f_QcBlyfm9NAbamqB1n.jpg"/><pubDate>Tue, 05 Aug 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/71c50fab-8c00-4f16-b698-3eb36f3aebfa.mp3" length="45855554" type="audio/mpeg"/><itunes:duration>47:46</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>41</itunes:episode><podcast:episode>41</podcast:episode><podcast:season>1</podcast:season></item><item><title>How to Exit Your Agency the Smart Way</title><itunes:title>How to Exit Your Agency the Smart Way</itunes:title><description><![CDATA[<p>In this solo episode of Retained Trust, host Karl Hughes walks through the real-world process of selling a digital marketing agency. Drawing on his experience as both a buyer and seller, Karl lays out the key financial concepts—like EBITDA and SDE—that shape valuations, and explains what makes an agency attractive to buyers. He covers everything from owner independence and recurring revenue to deal structures and post-sale regret. Whether you're years away from selling or ready to explore offers now, this episode provides a practical roadmap to getting the exit you actually want. </p><p>Key Points From This Episode: </p><p>[00:00:00] Karl introduces the solo episode and why he’s tackling the topic of selling a digital agency. </p><p>[00:00:49] The emotional complexity of selling a business and how common seller regret is. </p><p>[00:02:07] Overview of how buyers value agencies and what comps are. </p><p>[00:03:02] Definitions of EBITDA and SDE, and why they matter. </p><p>[00:04:06] Why larger agencies command higher multiples—autonomy and management depth. </p><p>[00:06:18] Key drivers of higher valuations: owner independence and recurring revenue. </p><p>[00:08:07] Client concentration risk and how it can lower your offer. </p><p>[00:09:22] How margins and growth rate influence what buyers are willing to pay. </p><p>[00:10:56] Understanding the landscape of potential buyers—from competitors to private equity. </p><p>[00:12:39] Building relationships with competitors years in advance of selling. </p><p>[00:13:48] The role of private equity and individual buyers in different deal sizes. </p><p>[00:15:32] Deal structures explained: cash at close, earnouts, seller financing, equity rollovers. </p><p>[00:19:59] What happens during the LOI and due diligence phases of a sale. </p><p>[00:22:48] Asset purchase structures and why they’re common in agency sales. </p><p>[00:23:45] Why legal counsel is essential at multiple stages in the sale process. </p><p>[00:24:57] Common seller mistakes: misunderstanding valuation and not seeking multiple offers. </p><p>[00:26:29] Post-sale responsibilities, expectations, and the risk of regret. </p><p>[00:27:59] Planning your next chapter and the importance of knowing your “what’s next.” </p><p>Links: </p><p>Karl Hughes on LinkedIn: https://www.linkedin.com/in/karllhughes </p><p>Production and editing by The Podcast Consultant: https://thepodcastconsultant.com</p>]]></description><content:encoded><![CDATA[<p>In this solo episode of Retained Trust, host Karl Hughes walks through the real-world process of selling a digital marketing agency. Drawing on his experience as both a buyer and seller, Karl lays out the key financial concepts—like EBITDA and SDE—that shape valuations, and explains what makes an agency attractive to buyers. He covers everything from owner independence and recurring revenue to deal structures and post-sale regret. Whether you're years away from selling or ready to explore offers now, this episode provides a practical roadmap to getting the exit you actually want. </p><p>Key Points From This Episode: </p><p>[00:00:00] Karl introduces the solo episode and why he’s tackling the topic of selling a digital agency. </p><p>[00:00:49] The emotional complexity of selling a business and how common seller regret is. </p><p>[00:02:07] Overview of how buyers value agencies and what comps are. </p><p>[00:03:02] Definitions of EBITDA and SDE, and why they matter. </p><p>[00:04:06] Why larger agencies command higher multiples—autonomy and management depth. </p><p>[00:06:18] Key drivers of higher valuations: owner independence and recurring revenue. </p><p>[00:08:07] Client concentration risk and how it can lower your offer. </p><p>[00:09:22] How margins and growth rate influence what buyers are willing to pay. </p><p>[00:10:56] Understanding the landscape of potential buyers—from competitors to private equity. </p><p>[00:12:39] Building relationships with competitors years in advance of selling. </p><p>[00:13:48] The role of private equity and individual buyers in different deal sizes. </p><p>[00:15:32] Deal structures explained: cash at close, earnouts, seller financing, equity rollovers. </p><p>[00:19:59] What happens during the LOI and due diligence phases of a sale. </p><p>[00:22:48] Asset purchase structures and why they’re common in agency sales. </p><p>[00:23:45] Why legal counsel is essential at multiple stages in the sale process. </p><p>[00:24:57] Common seller mistakes: misunderstanding valuation and not seeking multiple offers. </p><p>[00:26:29] Post-sale responsibilities, expectations, and the risk of regret. </p><p>[00:27:59] Planning your next chapter and the importance of knowing your “what’s next.” </p><p>Links: </p><p>Karl Hughes on LinkedIn: https://www.linkedin.com/in/karllhughes </p><p>Production and editing by The Podcast Consultant: https://thepodcastconsultant.com</p>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">2a7cc7df-e0dc-49a5-acdf-1e3d9d3a6b4a</guid><itunes:image href="https://artwork.captivate.fm/ecb7ca8d-2110-489b-b38a-55a5b89f3952/d0WBJ8rGE6YDDbIj9-D6k_5J.jpg"/><pubDate>Tue, 29 Jul 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/2a7cc7df-e0dc-49a5-acdf-1e3d9d3a6b4a.mp3" length="28539506" type="audio/mpeg"/><itunes:duration>29:44</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>40</itunes:episode><podcast:episode>40</podcast:episode><podcast:season>1</podcast:season></item><item><title>Diving Deep with Lana Rafaela</title><itunes:title>Diving Deep with Lana Rafaela</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, Karl Hughes speaks with Lana Rafaela, founder at Cherry Red Content, a boutique agency focused on tailored content marketing solutions for early-stage, bootstrapped startups. Lana shares her experiences transitioning from freelancing and marketplace management at Contently to starting her own agency, highlighting the benefits of personalized client relationships. They explore the evolving landscape of product marketing, the critical role content plays within it, and why founders should embrace their unique perspectives when marketing their companies. Lana offers practical guidance for startups struggling with pre-product-market fit marketing strategies and discusses the impact and role of AI in modern agency operations.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:27] Lana's memorable dive into a WWII bomber wreck near Croatia.&nbsp;</p><p>[00:02:18] Overview of Cherry Red Content and its specialized approach.&nbsp;</p><p>[00:03:27] Ideal clients: Bootstrapped startups seeking targeted growth.&nbsp;</p><p>[00:04:12] Benefits and challenges of working with hands-on founders.&nbsp;</p><p>[00:06:40] Understanding product marketing and its role in SaaS.&nbsp;</p><p>[00:09:27] The relationship between product marketing and content.&nbsp;</p><p>[00:10:07] Lana’s insights from working at Contently and transitioning to entrepreneurship.&nbsp;</p><p>[00:13:40] Acquiring clients through LinkedIn, referrals, and community engagement.&nbsp;</p><p>[00:14:50] Challenges and shortcomings of using Google Ads for client acquisition.&nbsp;</p><p>[00:16:45] Cherry Red’s sales approach: consultative and strategic.&nbsp;</p><p>[00:18:22] Advice for early-stage founders hesitant about marketing.&nbsp;</p><p>[00:19:53] Key lessons from the book "The Mom Test" about validating startup ideas.&nbsp;</p><p>[00:21:58] Differences between generating and capturing market demand.&nbsp;</p><p>[00:23:25] Coaching founders through marketing fears and mental roadblocks.&nbsp;</p><p>[00:26:18] Lana’s involvement and her team's structure at Cherry Red.&nbsp;</p><p>[00:28:00] How AI tools are used effectively within Cherry Red’s workflows.&nbsp;</p><p>[00:31:08] Moving toward entertainment-driven, engaging B2B content.&nbsp;</p><p>[00:32:26] Challenges in harnessing founders' insights and keeping up with trends.&nbsp;</p><p>[00:34:12] Hiring strategy: prioritizing entrepreneurial experience over specific hard skills.&nbsp;</p><p>[00:36:34] Lana’s satisfaction in solving client problems and creating positive impact.&nbsp;</p><p>[00:37:47] Challenges of entrepreneurship: constant context switching and prioritizing tasks.&nbsp;</p><p>[00:39:30] Book recommendation: "The McDonaldization of Society" and its implications for agency work.&nbsp;</p><p>[00:41:32] Finding a balance between standardization and creative flexibility.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Lana Rafaela on LinkedIn: <a href="https://www.linkedin.com/in/lana-rafaela-326b5b211/?originalSubdomain=hr" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/lana-rafaela-326b5b211/?originalSubdomain=hr</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Cherry Red: <a href="https://cherryredcontent.com/" rel="noopener noreferrer" target="_blank">https://cherryredcontent.com/</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, Karl Hughes speaks with Lana Rafaela, founder at Cherry Red Content, a boutique agency focused on tailored content marketing solutions for early-stage, bootstrapped startups. Lana shares her experiences transitioning from freelancing and marketplace management at Contently to starting her own agency, highlighting the benefits of personalized client relationships. They explore the evolving landscape of product marketing, the critical role content plays within it, and why founders should embrace their unique perspectives when marketing their companies. Lana offers practical guidance for startups struggling with pre-product-market fit marketing strategies and discusses the impact and role of AI in modern agency operations.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:27] Lana's memorable dive into a WWII bomber wreck near Croatia.&nbsp;</p><p>[00:02:18] Overview of Cherry Red Content and its specialized approach.&nbsp;</p><p>[00:03:27] Ideal clients: Bootstrapped startups seeking targeted growth.&nbsp;</p><p>[00:04:12] Benefits and challenges of working with hands-on founders.&nbsp;</p><p>[00:06:40] Understanding product marketing and its role in SaaS.&nbsp;</p><p>[00:09:27] The relationship between product marketing and content.&nbsp;</p><p>[00:10:07] Lana’s insights from working at Contently and transitioning to entrepreneurship.&nbsp;</p><p>[00:13:40] Acquiring clients through LinkedIn, referrals, and community engagement.&nbsp;</p><p>[00:14:50] Challenges and shortcomings of using Google Ads for client acquisition.&nbsp;</p><p>[00:16:45] Cherry Red’s sales approach: consultative and strategic.&nbsp;</p><p>[00:18:22] Advice for early-stage founders hesitant about marketing.&nbsp;</p><p>[00:19:53] Key lessons from the book "The Mom Test" about validating startup ideas.&nbsp;</p><p>[00:21:58] Differences between generating and capturing market demand.&nbsp;</p><p>[00:23:25] Coaching founders through marketing fears and mental roadblocks.&nbsp;</p><p>[00:26:18] Lana’s involvement and her team's structure at Cherry Red.&nbsp;</p><p>[00:28:00] How AI tools are used effectively within Cherry Red’s workflows.&nbsp;</p><p>[00:31:08] Moving toward entertainment-driven, engaging B2B content.&nbsp;</p><p>[00:32:26] Challenges in harnessing founders' insights and keeping up with trends.&nbsp;</p><p>[00:34:12] Hiring strategy: prioritizing entrepreneurial experience over specific hard skills.&nbsp;</p><p>[00:36:34] Lana’s satisfaction in solving client problems and creating positive impact.&nbsp;</p><p>[00:37:47] Challenges of entrepreneurship: constant context switching and prioritizing tasks.&nbsp;</p><p>[00:39:30] Book recommendation: "The McDonaldization of Society" and its implications for agency work.&nbsp;</p><p>[00:41:32] Finding a balance between standardization and creative flexibility.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Lana Rafaela on LinkedIn: <a href="https://www.linkedin.com/in/lana-rafaela-326b5b211/?originalSubdomain=hr" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/lana-rafaela-326b5b211/?originalSubdomain=hr</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Cherry Red: <a href="https://cherryredcontent.com/" rel="noopener noreferrer" target="_blank">https://cherryredcontent.com/</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">4cf82974-bc4b-4504-97cd-9c9a0487d074</guid><itunes:image href="https://artwork.captivate.fm/5403fb45-bacb-4a31-9f1d-6e3eca570df6/LSuTSMEZFtg02iX3TGjD6Fw_.jpg"/><pubDate>Tue, 22 Jul 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/4cf82974-bc4b-4504-97cd-9c9a0487d074.mp3" length="42243133" type="audio/mpeg"/><itunes:duration>44:00</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>39</itunes:episode><podcast:episode>39</podcast:episode><podcast:season>1</podcast:season></item><item><title>Building Agency Value with Manuel Weiss</title><itunes:title>Building Agency Value with Manuel Weiss</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, Karl reunites in person with partner Manny to break down how they’ve scaled their agencies and the lessons they’re carrying forward. They discuss real growth numbers, sales call improvements, and smart client filtering to boost quality leads. Karl and Manny share hard-earned insights about strategic patience, SEO, referrals, and balancing family life with business goals. They also open up about leadership transitions, the impact of AI on services, and what it means to build systems that outlast any single founder.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Karl opens the episode and introduces Manny, highlighting their in-person workshop.&nbsp;</p><p>[00:01:29] Manny shares podcast consultant’s 11% growth and how the team drives it forward.&nbsp;</p><p>[00:02:47] Discussion on raising prices, improving contracts, and filtering ideal clients.&nbsp;</p><p>[00:04:34] Doubling sales calls, better lead quality, and SEO’s long-term value.&nbsp;</p><p>[00:05:11] How referrals and show notes discounts boost deal flow.&nbsp;</p><p>[00:06:09] Bringing in salespeople and upselling existing clients.&nbsp;</p><p>[00:07:48] New pricing for podcast launch programs to align incentives.&nbsp;</p><p>[00:08:15] Code of conduct and walking away from controversial shows.&nbsp;</p><p>[00:10:33] Moving upmarket at Draft.dev and signing larger clients.&nbsp;</p><p>[00:11:09] Building a work-life balance that allows Manny to spend time with family.&nbsp;</p><p>[00:13:02] Maintaining flexibility for employees and high client satisfaction.&nbsp;</p><p>[00:13:57] Emphasizing accountability alongside flexibility.&nbsp;</p><p>[00:14:36] Recent acquisition through long-term relationship building.&nbsp;</p><p>[00:16:04] The importance of consistent follow-up for deals and sales.&nbsp;</p><p>[00:18:24] Setback: SBA policy changes impact their acquisition strategy.&nbsp;</p><p>[00:20:32] Adapting to new realities and focusing on building internal playbooks.&nbsp;</p><p>[00:28:11] Standardizing sales, marketing, and operational systems.&nbsp;</p><p>[00:32:20] Leadership transition at Draft.dev and training the next CEO.&nbsp;</p><p>[00:35:01] Keeping opportunistic acquisitions on the radar.&nbsp;</p><p>[00:37:15] How AI impacts agency owners and why some are exiting.&nbsp;</p><p>[00:39:20] Adapting to AI-driven changes in SEO and service delivery.&nbsp;</p><p>[00:44:03] Staying up to date to guide clients through generative AI changes.&nbsp;</p><p>[00:49:13] Early results of content refresh efforts and AI citations.&nbsp;</p><p>[00:55:01] Why industry knowledge and trust still matter despite AI tools.&nbsp;</p><p>[00:56:07] Manny reflects on balancing fatherhood and business leadership.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Manuel Weiss on LinkedIn: <a href="https://www.linkedin.com/in/manuelweiss1986/?originalSubdomain=at" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/manuelweiss1986/?originalSubdomain=at</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Draft.dev: <a href="https://draft.dev/" rel="noopener noreferrer" target="_blank">https://draft.dev/</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, Karl reunites in person with partner Manny to break down how they’ve scaled their agencies and the lessons they’re carrying forward. They discuss real growth numbers, sales call improvements, and smart client filtering to boost quality leads. Karl and Manny share hard-earned insights about strategic patience, SEO, referrals, and balancing family life with business goals. They also open up about leadership transitions, the impact of AI on services, and what it means to build systems that outlast any single founder.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Karl opens the episode and introduces Manny, highlighting their in-person workshop.&nbsp;</p><p>[00:01:29] Manny shares podcast consultant’s 11% growth and how the team drives it forward.&nbsp;</p><p>[00:02:47] Discussion on raising prices, improving contracts, and filtering ideal clients.&nbsp;</p><p>[00:04:34] Doubling sales calls, better lead quality, and SEO’s long-term value.&nbsp;</p><p>[00:05:11] How referrals and show notes discounts boost deal flow.&nbsp;</p><p>[00:06:09] Bringing in salespeople and upselling existing clients.&nbsp;</p><p>[00:07:48] New pricing for podcast launch programs to align incentives.&nbsp;</p><p>[00:08:15] Code of conduct and walking away from controversial shows.&nbsp;</p><p>[00:10:33] Moving upmarket at Draft.dev and signing larger clients.&nbsp;</p><p>[00:11:09] Building a work-life balance that allows Manny to spend time with family.&nbsp;</p><p>[00:13:02] Maintaining flexibility for employees and high client satisfaction.&nbsp;</p><p>[00:13:57] Emphasizing accountability alongside flexibility.&nbsp;</p><p>[00:14:36] Recent acquisition through long-term relationship building.&nbsp;</p><p>[00:16:04] The importance of consistent follow-up for deals and sales.&nbsp;</p><p>[00:18:24] Setback: SBA policy changes impact their acquisition strategy.&nbsp;</p><p>[00:20:32] Adapting to new realities and focusing on building internal playbooks.&nbsp;</p><p>[00:28:11] Standardizing sales, marketing, and operational systems.&nbsp;</p><p>[00:32:20] Leadership transition at Draft.dev and training the next CEO.&nbsp;</p><p>[00:35:01] Keeping opportunistic acquisitions on the radar.&nbsp;</p><p>[00:37:15] How AI impacts agency owners and why some are exiting.&nbsp;</p><p>[00:39:20] Adapting to AI-driven changes in SEO and service delivery.&nbsp;</p><p>[00:44:03] Staying up to date to guide clients through generative AI changes.&nbsp;</p><p>[00:49:13] Early results of content refresh efforts and AI citations.&nbsp;</p><p>[00:55:01] Why industry knowledge and trust still matter despite AI tools.&nbsp;</p><p>[00:56:07] Manny reflects on balancing fatherhood and business leadership.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Manuel Weiss on LinkedIn: <a href="https://www.linkedin.com/in/manuelweiss1986/?originalSubdomain=at" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/manuelweiss1986/?originalSubdomain=at</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Draft.dev: <a href="https://draft.dev/" rel="noopener noreferrer" target="_blank">https://draft.dev/</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">d532e982-12db-4be5-bf01-e804bc244a9b</guid><itunes:image href="https://artwork.captivate.fm/ee650192-006b-46b7-a33e-6d648ca700b5/xmSsP_LbZuN5ydhhy4X7zgyg.jpg"/><pubDate>Tue, 15 Jul 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/d532e982-12db-4be5-bf01-e804bc244a9b.mp3" length="64961305" type="audio/mpeg"/><itunes:duration>01:07:40</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>38</itunes:episode><podcast:episode>38</podcast:episode><podcast:season>1</podcast:season></item><item><title>JD Graffam on Building, Buying &amp; Balancing Agencies and SaaS</title><itunes:title>JD Graffam on Building, Buying &amp; Balancing Agencies and SaaS</itunes:title><description><![CDATA[<p>In this episode of&nbsp;<em>Retained Trust</em>, host Karl Hughes talks with JD Graffam, founder of Simple Focus and operator of a portfolio of SaaS companies. JD shares how he grew from a small-town agency owner to running multiple businesses, balancing a love of craft (and nail guns) with a sharp eye for buying SaaS that makes sense. They examine today’s small acquisition market, agency mergers, culture fit, staying competitive, and the lessons JD’s learned managing teams, clients, and his own entrepreneurial itch. Tune in for an honest look at what it really takes to build, run, and hold onto a business you love.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Karl introduces JD and the Retained Trust podcast’s focus on agency owners.</p><p>[00:00:40] JD shares his woodshop hobby and working from his backyard “little slice of Farmerville.”</p><p>[00:05:06] JD’s start with Simple Focus and the shift from web design to usability and UX.</p><p>[00:08:43] Buying Pulse and how JD grew it by leveraging Simple Focus’s spare cycles.</p><p>[00:10:07] Acquiring Ballpark from MetaLab’s Andrew Wilkinson and how that shaped JD’s portfolio approach.</p><p>[00:12:48] Additional acquisitions: Sifter, Temper, Pop Survey, and operating a portfolio of small SaaS.</p><p>[00:13:53] How JD’s dev team structure keeps SaaS overhead lean and returns high.</p><p>[00:16:09] Why the small SaaS acquisition market has changed and what JD looks for now.</p><p>[00:21:56] JD’s current focus: sharpening Simple Focus’s brand and client relationships.</p><p>[00:25:19] The difference between running an agency vs. a SaaS portfolio — people vs. products.</p><p>[00:28:16] Lessons learned from merging agencies and why culture fit makes or breaks it.</p><p>[00:31:09] On not everyone wanting to be an entrepreneur — and why that’s okay.</p><p>[00:33:41] JD’s approach to delegating and staying in his zone of genius.</p><p>[00:38:44] Managing stressful clients by matching them to the right team member.</p><p>[00:39:37] Staying close to sales and work to keep the agency competitive and relevant.</p><p>[00:42:08] The balance between stepping back and staying connected as an owner.</p><p>[00:45:14] JD’s reading picks and closing thoughts on success and staying humble.</p><p>[00:46:05] Where to connect with JD online.</p><p><strong>Links:</strong></p><ul><li>JD Gaffam on LinkedIn:&nbsp;<a href="https://www.google.com/url?q=https://www.linkedin.com/in/jdgraffam&amp;sa=D&amp;source=editors&amp;ust=1751925256675411&amp;usg=AOvVaw19O_W4lXWp3rGNSsgV2nPX" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jdgraffam</a></li><li>Simple Focus:&nbsp;<a href="https://www.google.com/url?q=https://simplefocus.com/&amp;sa=D&amp;source=editors&amp;ust=1751925256675752&amp;usg=AOvVaw2aIooAFgg_TzibA2mqdKSj" rel="noopener noreferrer" target="_blank">https://simplefocus.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1751925256675952&amp;usg=AOvVaw1flqDBwBH2Nod6S9Mpk67V" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1751925256676130&amp;usg=AOvVaw0z-FwItTiUDdYikttROBlY" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1751925256676443&amp;usg=AOvVaw2F_XvfDEjagLsos_MN5YBQ" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1751925256676614&amp;usg=AOvVaw25GcLfEWmOkhKwVoUOaGw9" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of&nbsp;<em>Retained Trust</em>, host Karl Hughes talks with JD Graffam, founder of Simple Focus and operator of a portfolio of SaaS companies. JD shares how he grew from a small-town agency owner to running multiple businesses, balancing a love of craft (and nail guns) with a sharp eye for buying SaaS that makes sense. They examine today’s small acquisition market, agency mergers, culture fit, staying competitive, and the lessons JD’s learned managing teams, clients, and his own entrepreneurial itch. Tune in for an honest look at what it really takes to build, run, and hold onto a business you love.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Karl introduces JD and the Retained Trust podcast’s focus on agency owners.</p><p>[00:00:40] JD shares his woodshop hobby and working from his backyard “little slice of Farmerville.”</p><p>[00:05:06] JD’s start with Simple Focus and the shift from web design to usability and UX.</p><p>[00:08:43] Buying Pulse and how JD grew it by leveraging Simple Focus’s spare cycles.</p><p>[00:10:07] Acquiring Ballpark from MetaLab’s Andrew Wilkinson and how that shaped JD’s portfolio approach.</p><p>[00:12:48] Additional acquisitions: Sifter, Temper, Pop Survey, and operating a portfolio of small SaaS.</p><p>[00:13:53] How JD’s dev team structure keeps SaaS overhead lean and returns high.</p><p>[00:16:09] Why the small SaaS acquisition market has changed and what JD looks for now.</p><p>[00:21:56] JD’s current focus: sharpening Simple Focus’s brand and client relationships.</p><p>[00:25:19] The difference between running an agency vs. a SaaS portfolio — people vs. products.</p><p>[00:28:16] Lessons learned from merging agencies and why culture fit makes or breaks it.</p><p>[00:31:09] On not everyone wanting to be an entrepreneur — and why that’s okay.</p><p>[00:33:41] JD’s approach to delegating and staying in his zone of genius.</p><p>[00:38:44] Managing stressful clients by matching them to the right team member.</p><p>[00:39:37] Staying close to sales and work to keep the agency competitive and relevant.</p><p>[00:42:08] The balance between stepping back and staying connected as an owner.</p><p>[00:45:14] JD’s reading picks and closing thoughts on success and staying humble.</p><p>[00:46:05] Where to connect with JD online.</p><p><strong>Links:</strong></p><ul><li>JD Gaffam on LinkedIn:&nbsp;<a href="https://www.google.com/url?q=https://www.linkedin.com/in/jdgraffam&amp;sa=D&amp;source=editors&amp;ust=1751925256675411&amp;usg=AOvVaw19O_W4lXWp3rGNSsgV2nPX" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jdgraffam</a></li><li>Simple Focus:&nbsp;<a href="https://www.google.com/url?q=https://simplefocus.com/&amp;sa=D&amp;source=editors&amp;ust=1751925256675752&amp;usg=AOvVaw2aIooAFgg_TzibA2mqdKSj" rel="noopener noreferrer" target="_blank">https://simplefocus.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1751925256675952&amp;usg=AOvVaw1flqDBwBH2Nod6S9Mpk67V" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1751925256676130&amp;usg=AOvVaw0z-FwItTiUDdYikttROBlY" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1751925256676443&amp;usg=AOvVaw2F_XvfDEjagLsos_MN5YBQ" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1751925256676614&amp;usg=AOvVaw25GcLfEWmOkhKwVoUOaGw9" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">bce3329a-e913-4115-a47f-431952be4a72</guid><itunes:image href="https://artwork.captivate.fm/6673a7c3-1db9-480e-9c90-1875ed1292d3/JDtrEJX3ZAmyfttsJvccHUZe.jpg"/><pubDate>Tue, 08 Jul 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/bce3329a-e913-4115-a47f-431952be4a72.mp3" length="45101556" type="audio/mpeg"/><itunes:duration>46:59</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>37</itunes:episode><podcast:episode>37</podcast:episode><podcast:season>1</podcast:season></item><item><title>Systems to Space with Louis Shulman</title><itunes:title>Systems to Space with Louis Shulman</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes sits down with Louis Shulman, co-founder of Orbit, to explore how a content marketing agency evolved into a multi-pronged venture encompassing data analytics, automation thannel to launching Orbit Marketing, Metrics, and Flows—each built arools, and an ambitious software roadmap. Louis shares the path from growing a viral YouTube cound a thoughtful blend of automation, services, and long-term vision. He discusses early-stage customer acquisition, operational workflows, and the deeper motivations that fuel his entrepreneurial journey. Tune in for a real-time view of what it means to scale smart—and with purpose. </p><p>Key Points From This Episode: </p><p>[00:00:00] Louis explains how his podcast-based YouTube channel grew to 13,000 subscribers. </p><p>[00:03:19] How viral clips of famous entrepreneurs drove thousands of new followers. </p><p>[00:04:34] Why Louis had to take those clips down—and what came next. </p><p>[00:05:15] What keeps Louis interested in podcasting after several years. </p><p>[00:06:51] How podcasting serves as a tool to learn directly from domain experts. </p><p>[00:09:56] Overview of Orbit’s three branches: Marketing, Metrics, and Flows. </p><p>[00:13:55] How their AI tool for newsletter automation came to life. </p><p>[00:15:07] Why newsletters were chosen as Orbit Marketing’s first major offer. </p><p>[00:16:58] The internal evolution from services to scalable software. </p><p>[00:17:43] Louis reflects on his personal motivations and the broader vision. </p><p>[00:20:50] How Orbit ties into co-founder Sean’s goal of self-funded space R&amp;D. </p><p>[00:23:08] Why the path is “services → software → space.” </p><p>[00:24:56] The threshold for stepping back from services to focus on product. </p><p>[00:26:38] Value in following through instead of chasing shiny new projects. </p><p>[00:28:23] Louis shares why newsletters remain an ideal medium. </p><p>[00:31:41] Personal story of how Louis built newsletter habits in college. </p><p>[00:33:32] Using a newsletter as a long-term nurture tool for leads. </p><p>[00:35:35] Lessons learned from early mistakes in outsourcing sales. </p><p>[00:38:01] How Orbit used relationship-based outreach and pricing strategy to grow. </p><p>[00:42:41] Behind-the-scenes: how Orbit’s ops team delivers dozens of newsletters weekly. </p><p>[00:47:40] Tech stack and internal tools that make Orbit’s workflow scalable. </p><p>[00:49:35] The hidden tradeoffs of location freedom and flexible schedules. </p><p>[00:52:34] Managing psychology as a founder through highs and lows. </p><p>Links: </p><p>Louis Shulman on LinkedIn: https://www.linkedin.com/in/louisshulman/ </p><p>Orbit: https://www.orbitmarketing.io/ </p><p>Karl Hughes on LinkedIn: https://www.linkedin.com/in/karllhughes </p><p>Production and editing by The Podcast Consultant: https://thepodcastconsultant.com</p>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes sits down with Louis Shulman, co-founder of Orbit, to explore how a content marketing agency evolved into a multi-pronged venture encompassing data analytics, automation thannel to launching Orbit Marketing, Metrics, and Flows—each built arools, and an ambitious software roadmap. Louis shares the path from growing a viral YouTube cound a thoughtful blend of automation, services, and long-term vision. He discusses early-stage customer acquisition, operational workflows, and the deeper motivations that fuel his entrepreneurial journey. Tune in for a real-time view of what it means to scale smart—and with purpose. </p><p>Key Points From This Episode: </p><p>[00:00:00] Louis explains how his podcast-based YouTube channel grew to 13,000 subscribers. </p><p>[00:03:19] How viral clips of famous entrepreneurs drove thousands of new followers. </p><p>[00:04:34] Why Louis had to take those clips down—and what came next. </p><p>[00:05:15] What keeps Louis interested in podcasting after several years. </p><p>[00:06:51] How podcasting serves as a tool to learn directly from domain experts. </p><p>[00:09:56] Overview of Orbit’s three branches: Marketing, Metrics, and Flows. </p><p>[00:13:55] How their AI tool for newsletter automation came to life. </p><p>[00:15:07] Why newsletters were chosen as Orbit Marketing’s first major offer. </p><p>[00:16:58] The internal evolution from services to scalable software. </p><p>[00:17:43] Louis reflects on his personal motivations and the broader vision. </p><p>[00:20:50] How Orbit ties into co-founder Sean’s goal of self-funded space R&amp;D. </p><p>[00:23:08] Why the path is “services → software → space.” </p><p>[00:24:56] The threshold for stepping back from services to focus on product. </p><p>[00:26:38] Value in following through instead of chasing shiny new projects. </p><p>[00:28:23] Louis shares why newsletters remain an ideal medium. </p><p>[00:31:41] Personal story of how Louis built newsletter habits in college. </p><p>[00:33:32] Using a newsletter as a long-term nurture tool for leads. </p><p>[00:35:35] Lessons learned from early mistakes in outsourcing sales. </p><p>[00:38:01] How Orbit used relationship-based outreach and pricing strategy to grow. </p><p>[00:42:41] Behind-the-scenes: how Orbit’s ops team delivers dozens of newsletters weekly. </p><p>[00:47:40] Tech stack and internal tools that make Orbit’s workflow scalable. </p><p>[00:49:35] The hidden tradeoffs of location freedom and flexible schedules. </p><p>[00:52:34] Managing psychology as a founder through highs and lows. </p><p>Links: </p><p>Louis Shulman on LinkedIn: https://www.linkedin.com/in/louisshulman/ </p><p>Orbit: https://www.orbitmarketing.io/ </p><p>Karl Hughes on LinkedIn: https://www.linkedin.com/in/karllhughes </p><p>Production and editing by The Podcast Consultant: https://thepodcastconsultant.com</p>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">ce228d7f-abdd-47dd-a021-86bcb1a80442</guid><itunes:image href="https://artwork.captivate.fm/bd6be58c-c01f-4191-ab79-3c6f3f0692f0/hxdu33_i71OJEG7GpUA5N-7V.png"/><pubDate>Tue, 01 Jul 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/ce228d7f-abdd-47dd-a021-86bcb1a80442.mp3" length="61247319" type="audio/mpeg"/><itunes:duration>01:03:48</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>36</itunes:episode><podcast:episode>36</podcast:episode><podcast:season>1</podcast:season></item><item><title>The Exit Equation: Len Bruskiewitz on Preparing Your Business to Sell</title><itunes:title>The Exit Equation: Len Bruskiewitz on Preparing Your Business to Sell</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Len Bruskiewitz, founder of Greater Heights Coaching, about how small business owners can better prepare for a successful exit. With decades of experience in tech and a background rooted in a third-generation family business, Len shares what it takes to move from running a business to exiting with clarity and value. They break down the emotional, financial, and operational components of a strong exit strategy—including the risks of poor planning, how buyers actually evaluate businesses, and the critical role of independence from the owner. Whether you plan to sell in three years or ten, this conversation outlines how to ensure your business is truly built to exit.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:01:07] Len's early exposure to business through his family's funeral home</p><p>[00:03:21] First client story that sparked Len’s focus on exit planning</p><p>[00:04:32] The high-impact, multi-year process of selling a business</p><p>[00:05:46] Why exit planning is just business planning with an end date</p><p>[00:06:36] Common mistakes business owners make before selling</p><p>[00:08:28] The underestimated timeline of getting a business ready to sell</p><p>[00:10:25] Why clean books and recurring revenue matter to buyers</p><p>[00:12:33] The risk of having most of your net worth tied to your business</p><p>[00:14:54] Three-legged stool of exit readiness: business, financial, and personal</p><p>[00:16:04] What buyers actually value beyond financials</p><p>[00:17:18] Breaking down intangible capital: structural, customer, social, human</p><p>[00:20:24] How risk lowers business valuation</p><p>[00:24:20] The challenge with revenue-based valuations</p><p>[00:27:00] Advice on intermingling personal expenses in business</p><p>[00:31:10] The different types of buyers and their motivations</p><p>[00:34:57] Importance of aligning exit terms with personal goals</p><p>[00:38:42] Understanding cash at close, seller notes, and earnouts</p><p>[00:43:32] The emotional toll and regret of unplanned exits</p><p>[00:46:07] Why entrepreneurs struggle with life post-exit</p><p>[00:49:48] Book recommendations:&nbsp;<em>Built to Sell</em>&nbsp;and&nbsp;<em>The E-Myth</em></p><p>[00:50:56] Where to find Len and access his free business valuation tool</p><p><strong>Links:</strong></p><ul><li>Len Bruskiewitz on LinkedIn:<a href="https://www.google.com/url?q=https://www.linkedin.com/in/rebecca-mosner/&amp;sa=D&amp;source=editors&amp;ust=1750720274706397&amp;usg=AOvVaw2nMxfuPXvJ8R5Z54JJCd9n" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://www.linkedin.com/in/lbruski/&amp;sa=D&amp;source=editors&amp;ust=1750720274706537&amp;usg=AOvVaw0qQ8NINnWXGqSCphWNXj-d" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/lbruski/</a></li><li>Greater Heights Coaching:<a href="https://www.google.com/url?q=https://maximize.partners/&amp;sa=D&amp;source=editors&amp;ust=1750720274706728&amp;usg=AOvVaw2h5CW0osDjbAoQRwBD8GPT" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://greaterheightscoaching.com/&amp;sa=D&amp;source=editors&amp;ust=1750720274706843&amp;usg=AOvVaw3G6yhIy8q0Y9rCw2yI3RIB" rel="noopener noreferrer" target="_blank">https://greaterheightscoaching.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1750720274707015&amp;usg=AOvVaw1JjhyWskTM-2HQC5-h-hhs" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1750720274707136&amp;usg=AOvVaw3GRRx45FPSnWUzuPtDVJ7X" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1750720274707336&amp;usg=AOvVaw1d6ccgvCgbj9Ejcb0bkmtJ" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1750720274707437&amp;usg=AOvVaw04BFO1oHfGMlbFGz3H4i94" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Len Bruskiewitz, founder of Greater Heights Coaching, about how small business owners can better prepare for a successful exit. With decades of experience in tech and a background rooted in a third-generation family business, Len shares what it takes to move from running a business to exiting with clarity and value. They break down the emotional, financial, and operational components of a strong exit strategy—including the risks of poor planning, how buyers actually evaluate businesses, and the critical role of independence from the owner. Whether you plan to sell in three years or ten, this conversation outlines how to ensure your business is truly built to exit.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:01:07] Len's early exposure to business through his family's funeral home</p><p>[00:03:21] First client story that sparked Len’s focus on exit planning</p><p>[00:04:32] The high-impact, multi-year process of selling a business</p><p>[00:05:46] Why exit planning is just business planning with an end date</p><p>[00:06:36] Common mistakes business owners make before selling</p><p>[00:08:28] The underestimated timeline of getting a business ready to sell</p><p>[00:10:25] Why clean books and recurring revenue matter to buyers</p><p>[00:12:33] The risk of having most of your net worth tied to your business</p><p>[00:14:54] Three-legged stool of exit readiness: business, financial, and personal</p><p>[00:16:04] What buyers actually value beyond financials</p><p>[00:17:18] Breaking down intangible capital: structural, customer, social, human</p><p>[00:20:24] How risk lowers business valuation</p><p>[00:24:20] The challenge with revenue-based valuations</p><p>[00:27:00] Advice on intermingling personal expenses in business</p><p>[00:31:10] The different types of buyers and their motivations</p><p>[00:34:57] Importance of aligning exit terms with personal goals</p><p>[00:38:42] Understanding cash at close, seller notes, and earnouts</p><p>[00:43:32] The emotional toll and regret of unplanned exits</p><p>[00:46:07] Why entrepreneurs struggle with life post-exit</p><p>[00:49:48] Book recommendations:&nbsp;<em>Built to Sell</em>&nbsp;and&nbsp;<em>The E-Myth</em></p><p>[00:50:56] Where to find Len and access his free business valuation tool</p><p><strong>Links:</strong></p><ul><li>Len Bruskiewitz on LinkedIn:<a href="https://www.google.com/url?q=https://www.linkedin.com/in/rebecca-mosner/&amp;sa=D&amp;source=editors&amp;ust=1750720274706397&amp;usg=AOvVaw2nMxfuPXvJ8R5Z54JJCd9n" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://www.linkedin.com/in/lbruski/&amp;sa=D&amp;source=editors&amp;ust=1750720274706537&amp;usg=AOvVaw0qQ8NINnWXGqSCphWNXj-d" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/lbruski/</a></li><li>Greater Heights Coaching:<a href="https://www.google.com/url?q=https://maximize.partners/&amp;sa=D&amp;source=editors&amp;ust=1750720274706728&amp;usg=AOvVaw2h5CW0osDjbAoQRwBD8GPT" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://greaterheightscoaching.com/&amp;sa=D&amp;source=editors&amp;ust=1750720274706843&amp;usg=AOvVaw3G6yhIy8q0Y9rCw2yI3RIB" rel="noopener noreferrer" target="_blank">https://greaterheightscoaching.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1750720274707015&amp;usg=AOvVaw1JjhyWskTM-2HQC5-h-hhs" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1750720274707136&amp;usg=AOvVaw3GRRx45FPSnWUzuPtDVJ7X" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1750720274707336&amp;usg=AOvVaw1d6ccgvCgbj9Ejcb0bkmtJ" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1750720274707437&amp;usg=AOvVaw04BFO1oHfGMlbFGz3H4i94" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">d8c4b38b-8817-47d9-b6dd-0fe81eb5b1d8</guid><itunes:image href="https://artwork.captivate.fm/46b298f2-27bf-4a87-b823-c66a2437d5f6/TNEl5syHM2WycgC7IZQG6s2i.jpg"/><pubDate>Tue, 24 Jun 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/d8c4b38b-8817-47d9-b6dd-0fe81eb5b1d8.mp3" length="50150085" type="audio/mpeg"/><itunes:duration>52:14</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>35</itunes:episode><podcast:episode>35</podcast:episode><podcast:season>1</podcast:season><podcast:alternateEnclosure type="video/youtube" title="The Exit Equation: Len Bruskiewitz on Preparing Your Business to Sell"><podcast:source uri="https://youtu.be/fWToWZCRxK8"/></podcast:alternateEnclosure></item><item><title>Early Bets and Big Gains in Dev Marketing with Rebecca Mosner</title><itunes:title>Early Bets and Big Gains in Dev Marketing with Rebecca Mosner</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes talks with Rebecca Mosner, co-founder of Maximize Partners, about the agency’s journey from a developer-focused content marketplace to a high-touch consultancy. Rebecca shares how she and her team 10x’d revenue in just four months, the challenges of educating technical founders on marketing value, and why they prefer working with early-stage startups over enterprise clients. They also explore hiring strategies, building a strong team culture, and how Maximize balances hands-on delivery with scalable growth. Tune in for a candid, detailed look at what it takes to grow a specialized digital agency.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Rebecca shares how Maximize Partners 10x’d revenue in four months.</p><p>[00:02:06] Her background at DigitalOcean and MongoDB and how it shaped her approach.</p><p>[00:05:21] Origin and evolution of Sponsored, a marketplace for developer content creators.</p><p>[00:08:27] Transitioning from a marketplace model to a full-service agency.</p><p>[00:11:58] Educating technical founders on the value of marketing.</p><p>[00:14:04] Marketing’s role in standing out in the crowded dev tools landscape.</p><p>[00:15:51] Why Maximize avoids long-term enterprise engagements.</p><p>[00:21:00] Leveraging VCs, networks, and reciprocity for client acquisition.</p><p>[00:24:23] Using non-spammy BDR outreach to grow pipeline via LinkedIn.</p><p>[00:27:56] Maintaining hands-on delivery and scaling via a vetted expert network.</p><p>[00:32:27] Long-term strategy for hiring and expanding the partner model.</p><p>[00:35:55] Rebecca on what keeps her motivated: great clients and a great team.</p><p>[00:39:44] The hardest parts: dealing with uncertainty and market timing.</p><p>[00:43:58] Books and media that shape Rebecca’s perspective (and what doesn’t).</p><p>[00:46:24] Goals for next year: hiring, scaling, and investing more in clients.</p><p><strong>Links:</strong></p><ul><li>Rebecca Mosner on LinkedIn:&nbsp;<a href="https://www.google.com/url?q=https://www.linkedin.com/in/rebecca-mosner/&amp;sa=D&amp;source=editors&amp;ust=1750108971755355&amp;usg=AOvVaw1kruhIlL5IwmerZ-C-oFLG" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/rebecca-mosner/</a></li><li>Maximize:&nbsp;<a href="https://www.google.com/url?q=https://maximize.partners/&amp;sa=D&amp;source=editors&amp;ust=1750108971755500&amp;usg=AOvVaw3iNDWapL0F2d15nibKk6yV" rel="noopener noreferrer" target="_blank">https://maximize.partners/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1750108971755615&amp;usg=AOvVaw1FzzRiKi1voeesKAm5vONA" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1750108971755687&amp;usg=AOvVaw0-fNN611LdNW02NhPSQ7tR" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1750108971755801&amp;usg=AOvVaw2IoLxSyHvnFdUBhl23jTNK" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1750108971755862&amp;usg=AOvVaw0QouT677RwDFALZ5468fqC" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes talks with Rebecca Mosner, co-founder of Maximize Partners, about the agency’s journey from a developer-focused content marketplace to a high-touch consultancy. Rebecca shares how she and her team 10x’d revenue in just four months, the challenges of educating technical founders on marketing value, and why they prefer working with early-stage startups over enterprise clients. They also explore hiring strategies, building a strong team culture, and how Maximize balances hands-on delivery with scalable growth. Tune in for a candid, detailed look at what it takes to grow a specialized digital agency.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Rebecca shares how Maximize Partners 10x’d revenue in four months.</p><p>[00:02:06] Her background at DigitalOcean and MongoDB and how it shaped her approach.</p><p>[00:05:21] Origin and evolution of Sponsored, a marketplace for developer content creators.</p><p>[00:08:27] Transitioning from a marketplace model to a full-service agency.</p><p>[00:11:58] Educating technical founders on the value of marketing.</p><p>[00:14:04] Marketing’s role in standing out in the crowded dev tools landscape.</p><p>[00:15:51] Why Maximize avoids long-term enterprise engagements.</p><p>[00:21:00] Leveraging VCs, networks, and reciprocity for client acquisition.</p><p>[00:24:23] Using non-spammy BDR outreach to grow pipeline via LinkedIn.</p><p>[00:27:56] Maintaining hands-on delivery and scaling via a vetted expert network.</p><p>[00:32:27] Long-term strategy for hiring and expanding the partner model.</p><p>[00:35:55] Rebecca on what keeps her motivated: great clients and a great team.</p><p>[00:39:44] The hardest parts: dealing with uncertainty and market timing.</p><p>[00:43:58] Books and media that shape Rebecca’s perspective (and what doesn’t).</p><p>[00:46:24] Goals for next year: hiring, scaling, and investing more in clients.</p><p><strong>Links:</strong></p><ul><li>Rebecca Mosner on LinkedIn:&nbsp;<a href="https://www.google.com/url?q=https://www.linkedin.com/in/rebecca-mosner/&amp;sa=D&amp;source=editors&amp;ust=1750108971755355&amp;usg=AOvVaw1kruhIlL5IwmerZ-C-oFLG" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/rebecca-mosner/</a></li><li>Maximize:&nbsp;<a href="https://www.google.com/url?q=https://maximize.partners/&amp;sa=D&amp;source=editors&amp;ust=1750108971755500&amp;usg=AOvVaw3iNDWapL0F2d15nibKk6yV" rel="noopener noreferrer" target="_blank">https://maximize.partners/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1750108971755615&amp;usg=AOvVaw1FzzRiKi1voeesKAm5vONA" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1750108971755687&amp;usg=AOvVaw0-fNN611LdNW02NhPSQ7tR" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1750108971755801&amp;usg=AOvVaw2IoLxSyHvnFdUBhl23jTNK" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1750108971755862&amp;usg=AOvVaw0QouT677RwDFALZ5468fqC" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">437e1ae0-6a42-4141-bef5-09573987994f</guid><itunes:image href="https://artwork.captivate.fm/b8e1d091-9c11-4ea4-9684-a6d9e456f507/uZGokD_03UG-lrLC-EkaW8eB.jpg"/><pubDate>Tue, 17 Jun 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/437e1ae0-6a42-4141-bef5-09573987994f.mp3" length="46718640" type="audio/mpeg"/><itunes:duration>48:40</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>34</itunes:episode><podcast:episode>34</podcast:episode><podcast:season>1</podcast:season></item><item><title>Garrett Mehrguth on Scaling, Acquiring, and Staying Sharp</title><itunes:title>Garrett Mehrguth on Scaling, Acquiring, and Staying Sharp</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes sits down with Garrett Mehrguth, founder of Directive and Abe, to unpack what it really takes to build, scale, and sustain a high-performing digital agency. Garrett shares why he's drawn to the constant reinvention required in agency life, how he structures leadership across multiple teams, and the bold bets he's making—like launching a new LinkedIn ads agency and buying others through his HoldCo, More Good Capital. From hiring to contracting, reinvesting profit, and knowing when to acquire versus build, Garrett brings candid, high-energy insight for founders navigating uncertain markets and aggressive goals.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Garrett's passion for the complexity and human challenges of agency work</p><p>[00:04:01] Why the idea of “elevating out” of your business is a myth</p><p>[00:06:08] Garrett’s executive structure and leadership style at Directive</p><p>[00:08:12] How he sets pace and alignment through strategic initiative planning</p><p>[00:12:14] The need for constant service reinvention in marketing agencies</p><p>[00:14:35] How Garrett tested and scaled paid channels with gift card demos</p><p>[00:17:46] Why proper contracting and LTV shape agency scalability</p><p>[00:20:56] The value of tightly focusing on one service for one persona</p><p>[00:23:17] Smart cross-selling: building services based on client delivery pain points</p><p>[00:24:14] Why Garrett launched Abe, a LinkedIn-only ads agency</p><p>[00:26:53] Directive vs. Abe: how focus improves clarity and execution</p><p>[00:28:23] The logic behind pre-hiring and betting big once a year</p><p>[00:29:11] Shifting from mid-market to extremes: startups and incumbents</p><p>[00:32:45] Garrett’s take on the myth of “passive income” from agency ownership</p><p>[00:34:22] Using acquisitions to gain capabilities and reduce CAC</p><p>[00:36:55] What makes an agency acquisition worthwhile (and what doesn’t)</p><p>[00:38:10] Lessons from failed expansions and why he'd buy instead of build</p><p>[00:41:20] Why coaching other agency founders is Garrett’s favorite work</p><p>[00:44:05] How most growth challenges tie back to leadership and structure</p><p>[00:47:47] Book recommendations on professional services, hiring, and strategy</p><p><strong>Links:</strong></p><ul><li>Garrett Mehrguth on LinkedIn:&nbsp;<a href="https://www.google.com/url?q=https://www.linkedin.com/in/garrettmehrguth/&amp;sa=D&amp;source=editors&amp;ust=1749507754906239&amp;usg=AOvVaw27SRHAsKhH8upzDz8p0FUO" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/garrettmehrguth/</a></li><li>Directive:&nbsp;<a href="https://www.google.com/url?q=https://directiveconsulting.com/&amp;sa=D&amp;source=editors&amp;ust=1749507754906559&amp;usg=AOvVaw3ygCJLzcE295UH8xLZHbVq" rel="noopener noreferrer" target="_blank">https://directiveconsulting.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1749507754906775&amp;usg=AOvVaw1SniGtl5WxWvEdW0z9Ic1Y" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1749507754906912&amp;usg=AOvVaw0IsOEY7lSyEEh9vE0Eem12" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1749507754907130&amp;usg=AOvVaw3SbNUsVC4GhSmw5bVp3417" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1749507754907246&amp;usg=AOvVaw0eQQkSYdmUAfB2NFdRNJeU" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes sits down with Garrett Mehrguth, founder of Directive and Abe, to unpack what it really takes to build, scale, and sustain a high-performing digital agency. Garrett shares why he's drawn to the constant reinvention required in agency life, how he structures leadership across multiple teams, and the bold bets he's making—like launching a new LinkedIn ads agency and buying others through his HoldCo, More Good Capital. From hiring to contracting, reinvesting profit, and knowing when to acquire versus build, Garrett brings candid, high-energy insight for founders navigating uncertain markets and aggressive goals.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Garrett's passion for the complexity and human challenges of agency work</p><p>[00:04:01] Why the idea of “elevating out” of your business is a myth</p><p>[00:06:08] Garrett’s executive structure and leadership style at Directive</p><p>[00:08:12] How he sets pace and alignment through strategic initiative planning</p><p>[00:12:14] The need for constant service reinvention in marketing agencies</p><p>[00:14:35] How Garrett tested and scaled paid channels with gift card demos</p><p>[00:17:46] Why proper contracting and LTV shape agency scalability</p><p>[00:20:56] The value of tightly focusing on one service for one persona</p><p>[00:23:17] Smart cross-selling: building services based on client delivery pain points</p><p>[00:24:14] Why Garrett launched Abe, a LinkedIn-only ads agency</p><p>[00:26:53] Directive vs. Abe: how focus improves clarity and execution</p><p>[00:28:23] The logic behind pre-hiring and betting big once a year</p><p>[00:29:11] Shifting from mid-market to extremes: startups and incumbents</p><p>[00:32:45] Garrett’s take on the myth of “passive income” from agency ownership</p><p>[00:34:22] Using acquisitions to gain capabilities and reduce CAC</p><p>[00:36:55] What makes an agency acquisition worthwhile (and what doesn’t)</p><p>[00:38:10] Lessons from failed expansions and why he'd buy instead of build</p><p>[00:41:20] Why coaching other agency founders is Garrett’s favorite work</p><p>[00:44:05] How most growth challenges tie back to leadership and structure</p><p>[00:47:47] Book recommendations on professional services, hiring, and strategy</p><p><strong>Links:</strong></p><ul><li>Garrett Mehrguth on LinkedIn:&nbsp;<a href="https://www.google.com/url?q=https://www.linkedin.com/in/garrettmehrguth/&amp;sa=D&amp;source=editors&amp;ust=1749507754906239&amp;usg=AOvVaw27SRHAsKhH8upzDz8p0FUO" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/garrettmehrguth/</a></li><li>Directive:&nbsp;<a href="https://www.google.com/url?q=https://directiveconsulting.com/&amp;sa=D&amp;source=editors&amp;ust=1749507754906559&amp;usg=AOvVaw3ygCJLzcE295UH8xLZHbVq" rel="noopener noreferrer" target="_blank">https://directiveconsulting.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1749507754906775&amp;usg=AOvVaw1SniGtl5WxWvEdW0z9Ic1Y" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1749507754906912&amp;usg=AOvVaw0IsOEY7lSyEEh9vE0Eem12" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1749507754907130&amp;usg=AOvVaw3SbNUsVC4GhSmw5bVp3417" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1749507754907246&amp;usg=AOvVaw0eQQkSYdmUAfB2NFdRNJeU" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">b568bdf9-01f2-48bf-ad3a-c638f9607525</guid><itunes:image href="https://artwork.captivate.fm/732fdfae-447b-4c8c-9fa3-61592284fb34/PfnBaqTYGPlVHOOuP0sDuAlJ.jpg"/><pubDate>Tue, 10 Jun 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/b568bdf9-01f2-48bf-ad3a-c638f9607525.mp3" length="48217860" type="audio/mpeg"/><itunes:duration>50:14</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>33</itunes:episode><podcast:episode>33</podcast:episode><podcast:season>1</podcast:season></item><item><title>Mastering LinkedIn for Agency Growth with Aman Ghataura</title><itunes:title>Mastering LinkedIn for Agency Growth with Aman Ghataura</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Aman Ghataura, founder of The Media Engine, about his evolution from a number two in a digital agency to starting and scaling his own business. Aman shares how his early agency experiences shaped his understanding of growth, and why he believes personal branding—especially on LinkedIn—is the most undervalued opportunity for agency owners today. The conversation explores cold email challenges, leveraging lead magnets, and AI’s growing role in agency operations. Tune in for a practical breakdown of long-term marketing strategy, client targeting, and building a consistent inbound pipeline.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Aman reflects on transitioning from number two to starting his own agency.</p><p>[00:02:31] Insights gained from leading inside someone else’s business.</p><p>[00:04:41] Why personal branding is the overlooked growth channel.</p><p>[00:07:28] LinkedIn as a golden opportunity for impressions and inbound leads.</p><p>[00:09:20] Why most agency owners don’t commit to personal branding.</p><p>[00:13:17] The changing landscape and difficulty of cold email.</p><p>[00:17:27] LinkedIn spam detection and outreach effectiveness.</p><p>[00:20:24] Balancing long-term strategy with chasing growth hacks.</p><p>[00:25:26] Aman’s lead magnet strategy for driving inbound leads on LinkedIn.</p><p>[00:29:40] Creating problem-aware audiences and converting them to clients.</p><p>[00:31:01] Why unclear ideal client profiles hold agencies back.</p><p>[00:36:58] Experimenting with niche messaging without changing your whole business.</p><p>[00:40:15] Incorporating AI in content production and agency workflows.</p><p>[00:43:23] Why larger companies outsource risk as much as output.</p><p>[00:47:33] Using AI to generate content faster without compromising quality.</p><p>[00:49:03] Revisiting “The E-Myth” and applying it to agency growth.</p><p><strong>Links:</strong></p><ul><li>Aman Ghataura on LinkedIn: <a href="https://www.linkedin.com/in/amangrowth/?originalSubdomain=uk" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/amangrowth/?originalSubdomain=uk</a></li><li>The Media Engine: <a href="https://www.themediaengine.co/" rel="noopener noreferrer" target="_blank">https://www.themediaengine.co/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Aman Ghataura, founder of The Media Engine, about his evolution from a number two in a digital agency to starting and scaling his own business. Aman shares how his early agency experiences shaped his understanding of growth, and why he believes personal branding—especially on LinkedIn—is the most undervalued opportunity for agency owners today. The conversation explores cold email challenges, leveraging lead magnets, and AI’s growing role in agency operations. Tune in for a practical breakdown of long-term marketing strategy, client targeting, and building a consistent inbound pipeline.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Aman reflects on transitioning from number two to starting his own agency.</p><p>[00:02:31] Insights gained from leading inside someone else’s business.</p><p>[00:04:41] Why personal branding is the overlooked growth channel.</p><p>[00:07:28] LinkedIn as a golden opportunity for impressions and inbound leads.</p><p>[00:09:20] Why most agency owners don’t commit to personal branding.</p><p>[00:13:17] The changing landscape and difficulty of cold email.</p><p>[00:17:27] LinkedIn spam detection and outreach effectiveness.</p><p>[00:20:24] Balancing long-term strategy with chasing growth hacks.</p><p>[00:25:26] Aman’s lead magnet strategy for driving inbound leads on LinkedIn.</p><p>[00:29:40] Creating problem-aware audiences and converting them to clients.</p><p>[00:31:01] Why unclear ideal client profiles hold agencies back.</p><p>[00:36:58] Experimenting with niche messaging without changing your whole business.</p><p>[00:40:15] Incorporating AI in content production and agency workflows.</p><p>[00:43:23] Why larger companies outsource risk as much as output.</p><p>[00:47:33] Using AI to generate content faster without compromising quality.</p><p>[00:49:03] Revisiting “The E-Myth” and applying it to agency growth.</p><p><strong>Links:</strong></p><ul><li>Aman Ghataura on LinkedIn: <a href="https://www.linkedin.com/in/amangrowth/?originalSubdomain=uk" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/amangrowth/?originalSubdomain=uk</a></li><li>The Media Engine: <a href="https://www.themediaengine.co/" rel="noopener noreferrer" target="_blank">https://www.themediaengine.co/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">4d07f38b-ce39-4c4c-bd06-791fb0cf5176</guid><itunes:image href="https://artwork.captivate.fm/cf92162f-878c-4906-aa18-39323cfcb73f/ajdrYbQYGheEz2Zp7FuN953p.jpg"/><pubDate>Tue, 03 Jun 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/4d07f38b-ce39-4c4c-bd06-791fb0cf5176.mp3" length="49197138" type="audio/mpeg"/><itunes:duration>51:15</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>32</itunes:episode><podcast:episode>32</podcast:episode><podcast:season>1</podcast:season></item><item><title>John Doherty’s Journey to Sustainable Agency Growth</title><itunes:title>John Doherty’s Journey to Sustainable Agency Growth</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with John Doherty, founder of EditorNinja. John recounts the winding path from running a marketplace agency to building a thriving productized editing service. The two dig into the challenges of scaling, lessons from running managed marketplaces, and the operational trade-offs of productization. John shares what makes EditorNinja’s model sustainable, why flexible staffing is crucial, and how personal contentment plays a role in entrepreneurial growth. Whether you're scaling an agency or considering productized services, this episode is packed with grounded wisdom.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] John Doherty explains why he sold a marketplace business to focus on EditorNinja.</p><p>[00:01:48] The early days and first revenue from Credo’s lead generation model.</p><p>[00:04:57] Why marketplaces are hard to scale and how the pandemic disrupted a promising trajectory.</p><p>[00:07:12] Quality control and margin challenges in marketplace models.</p><p>[00:09:27] Building a managed service first as a strategic choice for long-term marketplace potential.</p><p>[00:11:25] The power of unfair advantages when launching a new business.</p><p>[00:13:02] How EditorNinja built an early talent pool of professional editors.</p><p>[00:15:27] The real value agencies add for both clients and freelancers.</p><p>[00:18:45] Why productization improves delivery and simplifies operations.</p><p>[00:21:38] Flexibility within a productized service—balancing standard offerings with custom needs.</p><p>[00:25:20] How productization makes sales more straightforward and scalable.</p><p>[00:29:06] Hiring and capacity planning when working with flexible, fractional talent.</p><p>[00:31:29] Incentivizing availability with minimum guaranteed payments.</p><p>[00:33:08] Why early-stage agencies shouldn’t start fully productized.</p><p>[00:36:34] Scaling requires expanding either services or target markets.</p><p>[00:38:08] Aligning opportunity vehicles with your skills and ambitions.</p><p>[00:41:32] Decoupling personal happiness from business outcomes.</p><p>[00:45:30] Reframing interruptions as privileges of entrepreneurship.</p><p>[00:47:05] Building an internal and external support network as a founder.</p><p>[00:48:59] John’s go-to book: <em>The 4-Hour Workweek</em> by Tim Ferriss.</p><p><strong>Links:</strong></p><ul><li>John Doherty on LinkedIn: <a href="https://www.linkedin.com/in/johnfdoherty/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/johnfdoherty/</a></li><li>EditorNinja: <a href="https://editorninja.com/" rel="noopener noreferrer" target="_blank">https://editorninja.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with John Doherty, founder of EditorNinja. John recounts the winding path from running a marketplace agency to building a thriving productized editing service. The two dig into the challenges of scaling, lessons from running managed marketplaces, and the operational trade-offs of productization. John shares what makes EditorNinja’s model sustainable, why flexible staffing is crucial, and how personal contentment plays a role in entrepreneurial growth. Whether you're scaling an agency or considering productized services, this episode is packed with grounded wisdom.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] John Doherty explains why he sold a marketplace business to focus on EditorNinja.</p><p>[00:01:48] The early days and first revenue from Credo’s lead generation model.</p><p>[00:04:57] Why marketplaces are hard to scale and how the pandemic disrupted a promising trajectory.</p><p>[00:07:12] Quality control and margin challenges in marketplace models.</p><p>[00:09:27] Building a managed service first as a strategic choice for long-term marketplace potential.</p><p>[00:11:25] The power of unfair advantages when launching a new business.</p><p>[00:13:02] How EditorNinja built an early talent pool of professional editors.</p><p>[00:15:27] The real value agencies add for both clients and freelancers.</p><p>[00:18:45] Why productization improves delivery and simplifies operations.</p><p>[00:21:38] Flexibility within a productized service—balancing standard offerings with custom needs.</p><p>[00:25:20] How productization makes sales more straightforward and scalable.</p><p>[00:29:06] Hiring and capacity planning when working with flexible, fractional talent.</p><p>[00:31:29] Incentivizing availability with minimum guaranteed payments.</p><p>[00:33:08] Why early-stage agencies shouldn’t start fully productized.</p><p>[00:36:34] Scaling requires expanding either services or target markets.</p><p>[00:38:08] Aligning opportunity vehicles with your skills and ambitions.</p><p>[00:41:32] Decoupling personal happiness from business outcomes.</p><p>[00:45:30] Reframing interruptions as privileges of entrepreneurship.</p><p>[00:47:05] Building an internal and external support network as a founder.</p><p>[00:48:59] John’s go-to book: <em>The 4-Hour Workweek</em> by Tim Ferriss.</p><p><strong>Links:</strong></p><ul><li>John Doherty on LinkedIn: <a href="https://www.linkedin.com/in/johnfdoherty/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/johnfdoherty/</a></li><li>EditorNinja: <a href="https://editorninja.com/" rel="noopener noreferrer" target="_blank">https://editorninja.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">4875bd71-5436-4cf2-8d30-235bf10fb4b9</guid><itunes:image href="https://artwork.captivate.fm/5f50f3e0-4eb6-492e-9fb7-0933b221c4cc/58NSVvD1OS6JG-dbrV3tE7_3.jpg"/><pubDate>Tue, 27 May 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/4875bd71-5436-4cf2-8d30-235bf10fb4b9.mp3" length="51041174" type="audio/mpeg"/><itunes:duration>53:10</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>31</itunes:episode><podcast:episode>31</podcast:episode><podcast:season>1</podcast:season></item><item><title>Marketing Without the Nonsense with Susan Tyson</title><itunes:title>Marketing Without the Nonsense with Susan Tyson</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Susan Tyson, a fractional CMO and author based in Chicago. Susan breaks down how small business owners can handle marketing strategy without fluff or jargon. With a direct and practical style, she shares lessons from a decade of consulting and decades more in marketing across industries. From the value of a one-page strategy to the power of consistent branding and effective SEO, Susan highlights what works—and what wastes your time. They also explore how agency owners can benefit from outside perspective and leadership, and why trust and clarity matter more than trendy tactics.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Susan’s approach to working with B2B small business owners.&nbsp;</p><p>[00:03:42] Why trust is a core part of every marketing relationship.&nbsp;</p><p>[00:04:35] The value of marketing basics over shiny trends.&nbsp;</p><p>[00:05:15] Strategy as a necessary—not optional—foundation.&nbsp;</p><p>[00:07:35] Susan’s path to fractional CMO work.&nbsp;</p><p>[00:08:41] Origins of her book “Marketing Without the Nonsense.”&nbsp;</p><p>[00:10:42] Helping business owners lock in their market focus.&nbsp;</p><p>[00:13:24] Typical engagements and outcomes for a fractional CMO.&nbsp;</p><p>[00:16:14] Using broad industry experience as a consulting strength.&nbsp;</p><p>[00:20:29] Elevating junior marketers through mentorship and structure.&nbsp;</p><p>[00:22:03] Common pitfalls found during marketing audits.&nbsp;</p><p>[00:24:17] Why SEO is not optional—even for small companies.&nbsp;</p><p>[00:26:56] Countering the myth that SEO is “too saturated.”&nbsp;</p><p>[00:30:05] Leveraging a CMO’s network of specialized experts.&nbsp;</p><p>[00:31:52] Why agencies often neglect their own marketing.&nbsp;</p><p>[00:33:14] Maximizing LinkedIn as a B2B growth tool.&nbsp;</p><p>[00:36:08] Choosing the right channels for agency and service marketing.&nbsp;</p><p>[00:38:11] Learning from where your clients spend attention.&nbsp;</p><p>[00:40:04] Susan’s favorite marketing reads and influences.&nbsp;</p><p>[00:41:48] Where to find and follow Susan online.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Susan Tyson on LinkedIn: <a href="https://www.linkedin.com/in/susantyson/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/susantyson/</a>&nbsp;</li><li>SGTyson: <a href="https://sgtyson.com/" rel="noopener noreferrer" target="_blank">https://sgtyson.com/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Susan Tyson, a fractional CMO and author based in Chicago. Susan breaks down how small business owners can handle marketing strategy without fluff or jargon. With a direct and practical style, she shares lessons from a decade of consulting and decades more in marketing across industries. From the value of a one-page strategy to the power of consistent branding and effective SEO, Susan highlights what works—and what wastes your time. They also explore how agency owners can benefit from outside perspective and leadership, and why trust and clarity matter more than trendy tactics.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Susan’s approach to working with B2B small business owners.&nbsp;</p><p>[00:03:42] Why trust is a core part of every marketing relationship.&nbsp;</p><p>[00:04:35] The value of marketing basics over shiny trends.&nbsp;</p><p>[00:05:15] Strategy as a necessary—not optional—foundation.&nbsp;</p><p>[00:07:35] Susan’s path to fractional CMO work.&nbsp;</p><p>[00:08:41] Origins of her book “Marketing Without the Nonsense.”&nbsp;</p><p>[00:10:42] Helping business owners lock in their market focus.&nbsp;</p><p>[00:13:24] Typical engagements and outcomes for a fractional CMO.&nbsp;</p><p>[00:16:14] Using broad industry experience as a consulting strength.&nbsp;</p><p>[00:20:29] Elevating junior marketers through mentorship and structure.&nbsp;</p><p>[00:22:03] Common pitfalls found during marketing audits.&nbsp;</p><p>[00:24:17] Why SEO is not optional—even for small companies.&nbsp;</p><p>[00:26:56] Countering the myth that SEO is “too saturated.”&nbsp;</p><p>[00:30:05] Leveraging a CMO’s network of specialized experts.&nbsp;</p><p>[00:31:52] Why agencies often neglect their own marketing.&nbsp;</p><p>[00:33:14] Maximizing LinkedIn as a B2B growth tool.&nbsp;</p><p>[00:36:08] Choosing the right channels for agency and service marketing.&nbsp;</p><p>[00:38:11] Learning from where your clients spend attention.&nbsp;</p><p>[00:40:04] Susan’s favorite marketing reads and influences.&nbsp;</p><p>[00:41:48] Where to find and follow Susan online.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Susan Tyson on LinkedIn: <a href="https://www.linkedin.com/in/susantyson/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/susantyson/</a>&nbsp;</li><li>SGTyson: <a href="https://sgtyson.com/" rel="noopener noreferrer" target="_blank">https://sgtyson.com/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">cec8c0b2-0506-4c56-9151-76b1ca1d6a85</guid><itunes:image href="https://artwork.captivate.fm/08dc0ed0-0ad9-4292-a7c3-1e0d413106ae/cwsK9tE8Aefp0E0RZrzbbuat.png"/><pubDate>Tue, 20 May 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/cec8c0b2-0506-4c56-9151-76b1ca1d6a85.mp3" length="41105030" type="audio/mpeg"/><itunes:duration>42:49</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>30</itunes:episode><podcast:episode>30</podcast:episode><podcast:season>1</podcast:season></item><item><title>Leading &amp; Growing with Trust with Patty Campagna</title><itunes:title>Leading &amp; Growing with Trust with Patty Campagna</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes sits down with leadership coach and entrepreneur Patty Campagna to explore what makes entrepreneurial leadership unique—and challenging. Patty shares her journey from corporate banking to founding Leading Teams Inc., offering grounded insights from decades of working with leaders in startups and Fortune 100 companies. They examine common pitfalls founders face when transitioning from doers to leaders, discuss ego, decision fatigue, and the need for trust, and outline how entrepreneurs can structure teams to thrive without them. If you're building a team—or holding one back—this episode is for you.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Patty's path from corporate banking to discovering professional coaching</p><p>[00:04:17] Key differences between leadership in big companies vs. startups</p><p>[00:07:40] How fear, ego, and lack of trust limit entrepreneurial growth</p><p>[00:12:15] Entrepreneurial leadership archetypes beyond the “visionary on stage”</p><p>[00:14:56] Why leadership must evolve as the business scales</p><p>[00:17:10] Recognizing and working within your strengths as a founder</p><p>[00:20:17] The hard decisions entrepreneurs avoid—and why that hurts</p><p>[00:22:30] Moving from “hero” to “coach” to build team ownership</p><p>[00:26:19] Creating psychological safety and building trust within your team</p><p>[00:28:56] The challenge of consistently communicating vision and values</p><p>[00:32:04] Why developing your team should come before doing the work yourself</p><p>[00:36:53] Designing your business around personal priorities and sustainability</p><p>[00:38:21] Tactics for becoming a better leader: tools, values, and coaching</p><p>[00:41:12] How frameworks like Bloom create clarity, accountability, and impact</p><p>[00:46:30] Why smaller businesses need scalable systems before it's too late</p><p>[00:48:27] Book recommendation:&nbsp;<em>Resonant Leadership</em>&nbsp;and leading with empathy</p><p>[00:49:52] Listening to understand—an essential but underused leadership skill</p><p><strong>Links:</strong></p><ul><li>Patty Campagna on LinkedIn:&nbsp;<a href="https://www.google.com/url?q=https://www.linkedin.com/in/pattycampagna/&amp;sa=D&amp;source=editors&amp;ust=1747110353566150&amp;usg=AOvVaw1js3O73YCIWPeaGm8Ef0bI" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/pattycampagna/</a></li><li>Leading Teams:&nbsp;<a href="https://www.google.com/url?q=https://leadingteamsinc.com/&amp;sa=D&amp;source=editors&amp;ust=1747110353566401&amp;usg=AOvVaw04EcNY7XWfU0bXaI_-NnAc" rel="noopener noreferrer" target="_blank">https://leadingteamsinc.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1747110353566661&amp;usg=AOvVaw0luSjkhGWL3VpGMa0ocRkH" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1747110353566835&amp;usg=AOvVaw1qorvooQfAyMDujkkm60jm" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1747110353567035&amp;usg=AOvVaw2oxsOj1Q8BTh9F-EYNqO_Z" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1747110353567135&amp;usg=AOvVaw2DWm8PWQVW9Ym1Tik0-I0h" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes sits down with leadership coach and entrepreneur Patty Campagna to explore what makes entrepreneurial leadership unique—and challenging. Patty shares her journey from corporate banking to founding Leading Teams Inc., offering grounded insights from decades of working with leaders in startups and Fortune 100 companies. They examine common pitfalls founders face when transitioning from doers to leaders, discuss ego, decision fatigue, and the need for trust, and outline how entrepreneurs can structure teams to thrive without them. If you're building a team—or holding one back—this episode is for you.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Patty's path from corporate banking to discovering professional coaching</p><p>[00:04:17] Key differences between leadership in big companies vs. startups</p><p>[00:07:40] How fear, ego, and lack of trust limit entrepreneurial growth</p><p>[00:12:15] Entrepreneurial leadership archetypes beyond the “visionary on stage”</p><p>[00:14:56] Why leadership must evolve as the business scales</p><p>[00:17:10] Recognizing and working within your strengths as a founder</p><p>[00:20:17] The hard decisions entrepreneurs avoid—and why that hurts</p><p>[00:22:30] Moving from “hero” to “coach” to build team ownership</p><p>[00:26:19] Creating psychological safety and building trust within your team</p><p>[00:28:56] The challenge of consistently communicating vision and values</p><p>[00:32:04] Why developing your team should come before doing the work yourself</p><p>[00:36:53] Designing your business around personal priorities and sustainability</p><p>[00:38:21] Tactics for becoming a better leader: tools, values, and coaching</p><p>[00:41:12] How frameworks like Bloom create clarity, accountability, and impact</p><p>[00:46:30] Why smaller businesses need scalable systems before it's too late</p><p>[00:48:27] Book recommendation:&nbsp;<em>Resonant Leadership</em>&nbsp;and leading with empathy</p><p>[00:49:52] Listening to understand—an essential but underused leadership skill</p><p><strong>Links:</strong></p><ul><li>Patty Campagna on LinkedIn:&nbsp;<a href="https://www.google.com/url?q=https://www.linkedin.com/in/pattycampagna/&amp;sa=D&amp;source=editors&amp;ust=1747110353566150&amp;usg=AOvVaw1js3O73YCIWPeaGm8Ef0bI" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/pattycampagna/</a></li><li>Leading Teams:&nbsp;<a href="https://www.google.com/url?q=https://leadingteamsinc.com/&amp;sa=D&amp;source=editors&amp;ust=1747110353566401&amp;usg=AOvVaw04EcNY7XWfU0bXaI_-NnAc" rel="noopener noreferrer" target="_blank">https://leadingteamsinc.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1747110353566661&amp;usg=AOvVaw0luSjkhGWL3VpGMa0ocRkH" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://www.linkedin.com/in/karllhughes&amp;sa=D&amp;source=editors&amp;ust=1747110353566835&amp;usg=AOvVaw1qorvooQfAyMDujkkm60jm" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1747110353567035&amp;usg=AOvVaw2oxsOj1Q8BTh9F-EYNqO_Z" rel="noopener noreferrer" target="_blank">&nbsp;</a><a href="https://www.google.com/url?q=https://thepodcastconsultant.com&amp;sa=D&amp;source=editors&amp;ust=1747110353567135&amp;usg=AOvVaw2DWm8PWQVW9Ym1Tik0-I0h" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">e1e7583a-3ccd-48a7-a343-5ca04249c075</guid><itunes:image href="https://artwork.captivate.fm/ac3f2c49-dbdf-4b4d-b073-54151d44a1a6/N0tX_LKSdQlxleptveg5wzqx.jpg"/><pubDate>Tue, 13 May 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/e1e7583a-3ccd-48a7-a343-5ca04249c075.mp3" length="48745324" type="audio/mpeg"/><itunes:duration>50:47</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>29</itunes:episode><podcast:episode>29</podcast:episode><podcast:season>1</podcast:season></item><item><title>Writing With Purpose with Michael Drew</title><itunes:title>Writing With Purpose with Michael Drew</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes is joined by Michael Drew, founder of Book Retreat and a veteran of the publishing world with over 130 New York Times bestsellers under his belt. Michael opens up about his path from a high school dropout to a leader in book marketing, sharing lessons on influence, mentorship, and entrepreneurial growth. The conversation explores Michael’s innovative outlining system that demystifies book writing for non-authors, the structure and strategy behind Book Retreat, and the power of building intellectual and relational capital. They also touch on legacy building, business sustainability, and the importance of giving while alive.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Michael's early life and entry into publishing.&nbsp;</p><p>[00:03:15] Creating a New York Times bestseller campaign through radio partnerships.&nbsp;</p><p>[00:06:30] The mindset shift that separates entrepreneurs from the rest.&nbsp;</p><p>[00:10:12] The importance of mentorship and being chosen by the right people.&nbsp;</p><p>[00:14:43] Building intellectual and relationship capital over financial capital.&nbsp;</p><p>[00:17:15] Origins and purpose of Book Retreat.&nbsp;</p><p>[00:21:27] Michael’s unique outlining system and writing philosophy.&nbsp;</p><p>[00:26:01] Book Retreat's structure: writing, editing, and publishing support.&nbsp;</p><p>[00:29:54] Balancing creativity with process: “one kernel at a time” writing.&nbsp;</p><p>[00:32:19] Marketing vs. content: what drives book success?&nbsp;</p><p>[00:36:05] The necessity of polarizing content and defining niche impact.&nbsp;</p><p>[00:39:20] Scaling Book Retreat and minimizing founder dependency.&nbsp;</p><p>[00:44:38] Legacy, teaching, and platform building.&nbsp;</p><p>[00:46:35] Book recommendation: <em>The Happiness Experiment</em> by Carl Barney and the concept of “pre-questing.”&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Michael Drew on LinkedIn: <a href="https://www.linkedin.com/in/michaelrdrew/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/michaelrdrew/</a>&nbsp;&nbsp;</li><li>Book Retreat: <a href="https://bookretreat.com/" rel="noopener noreferrer" target="_blank">https://bookretreat.com/</a>&nbsp;&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/><p>&nbsp;</p>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes is joined by Michael Drew, founder of Book Retreat and a veteran of the publishing world with over 130 New York Times bestsellers under his belt. Michael opens up about his path from a high school dropout to a leader in book marketing, sharing lessons on influence, mentorship, and entrepreneurial growth. The conversation explores Michael’s innovative outlining system that demystifies book writing for non-authors, the structure and strategy behind Book Retreat, and the power of building intellectual and relational capital. They also touch on legacy building, business sustainability, and the importance of giving while alive.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Michael's early life and entry into publishing.&nbsp;</p><p>[00:03:15] Creating a New York Times bestseller campaign through radio partnerships.&nbsp;</p><p>[00:06:30] The mindset shift that separates entrepreneurs from the rest.&nbsp;</p><p>[00:10:12] The importance of mentorship and being chosen by the right people.&nbsp;</p><p>[00:14:43] Building intellectual and relationship capital over financial capital.&nbsp;</p><p>[00:17:15] Origins and purpose of Book Retreat.&nbsp;</p><p>[00:21:27] Michael’s unique outlining system and writing philosophy.&nbsp;</p><p>[00:26:01] Book Retreat's structure: writing, editing, and publishing support.&nbsp;</p><p>[00:29:54] Balancing creativity with process: “one kernel at a time” writing.&nbsp;</p><p>[00:32:19] Marketing vs. content: what drives book success?&nbsp;</p><p>[00:36:05] The necessity of polarizing content and defining niche impact.&nbsp;</p><p>[00:39:20] Scaling Book Retreat and minimizing founder dependency.&nbsp;</p><p>[00:44:38] Legacy, teaching, and platform building.&nbsp;</p><p>[00:46:35] Book recommendation: <em>The Happiness Experiment</em> by Carl Barney and the concept of “pre-questing.”&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Michael Drew on LinkedIn: <a href="https://www.linkedin.com/in/michaelrdrew/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/michaelrdrew/</a>&nbsp;&nbsp;</li><li>Book Retreat: <a href="https://bookretreat.com/" rel="noopener noreferrer" target="_blank">https://bookretreat.com/</a>&nbsp;&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/><p>&nbsp;</p>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">e8a2a81c-f444-4905-b24d-e0e4ea750850</guid><itunes:image href="https://artwork.captivate.fm/f0183aec-fba7-4ed5-92f7-532fd19addba/Aj0qXSd2cM9yE_1gIa40mpSi.jpg"/><pubDate>Tue, 06 May 2025 04:00:00 -0400</pubDate><enclosure url="https://episodes.captivate.fm/episode/e8a2a81c-f444-4905-b24d-e0e4ea750850.mp3" length="46149380" type="audio/mpeg"/><itunes:duration>48:04</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>28</itunes:episode><podcast:episode>28</podcast:episode><podcast:season>1</podcast:season></item><item><title>From Pipeline to Profit with Simon Severino</title><itunes:title>From Pipeline to Profit with Simon Severino</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Simon Severino, founder of Strategy Sprints, about building scalable and sustainable agencies. Simon shares insights from his 22-year journey in go-to-market strategies, offering practical advice on pricing power, ideal client selection, and creating repeatable sales systems. They explore how agency owners can balance high-ticket services with scalable offerings, leverage AI for pipeline management, and design a business around their ideal lifestyle. The conversation also touches on resilience, gamification in business growth, and the importance of celebrating progress. Tune in for actionable strategies to transform your agency operations and sales approach.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:14] Simon Severino’s introduction and passion for go-to-market strategies.&nbsp;</p><p>[00:02:30] Evolution of Strategy Sprints and real-time business coaching.&nbsp;</p><p>[00:04:54] Why cost-plus pricing fails and how to leverage pricing power.&nbsp;</p><p>[00:08:24] Importance of dynamic pricing and avoiding fixed rates on websites.&nbsp;</p><p>[00:11:04] Defining ideal clients and building a selective client base.&nbsp;</p><p>[00:13:24] Transitioning from manual agency work to scalable models.&nbsp;</p><p>[00:16:05] Building a product ladder: high-ticket services to low-ticket offers.&nbsp;</p><p>[00:22:45] Creating predictable pipelines beyond referrals.&nbsp;</p><p>[00:26:39] Simplifying lead generation and focusing on targeted outreach.&nbsp;</p><p>[00:29:04] Balancing enterprise clients with smaller, fast-closing deals.&nbsp;</p><p>[00:32:18] Making agency sales repeatable and ready for delegation.&nbsp;</p><p>[00:34:15] The eight-step structure for a consistent sales process.&nbsp;</p><p>[00:42:03] Building resilience as an entrepreneur through weekly cycles.&nbsp;</p><p>[00:47:37] Gamifying business growth to boost energy and prevent burnout.&nbsp;</p><p>[00:50:49] Book recommendations: Designing memorable client experiences and effective strategies.&nbsp;</p><p>[00:52:43] Where to find Simon Severino and Strategy Sprints resources.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Simon Severino on LinkedIn: <a href="https://www.linkedin.com/in/simonseverino/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/simonseverino/</a>&nbsp;</li><li>Sprint Strategy: <a href="https://www.strategysprints.com/" rel="noopener noreferrer" target="_blank">https://www.strategysprints.com/</a>&nbsp;</li><li>Pricing power guide: The CEO Guide to Higher Margins (<a href="https://www.strategysprints.com/pricingpower" rel="noopener noreferrer" target="_blank">https://www.strategysprints.com/pricingpower</a>)&nbsp;</li><li>SPRINT CLUB (Apple Store) <a href="https://apps.apple.com/at/app/strategy-sprints/id6739592512?l=en-GB" rel="noopener noreferrer" target="_blank">https://apps.apple.com/at/app/strategy-sprints/id6739592512?l=en-GB</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Simon Severino, founder of Strategy Sprints, about building scalable and sustainable agencies. Simon shares insights from his 22-year journey in go-to-market strategies, offering practical advice on pricing power, ideal client selection, and creating repeatable sales systems. They explore how agency owners can balance high-ticket services with scalable offerings, leverage AI for pipeline management, and design a business around their ideal lifestyle. The conversation also touches on resilience, gamification in business growth, and the importance of celebrating progress. Tune in for actionable strategies to transform your agency operations and sales approach.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:14] Simon Severino’s introduction and passion for go-to-market strategies.&nbsp;</p><p>[00:02:30] Evolution of Strategy Sprints and real-time business coaching.&nbsp;</p><p>[00:04:54] Why cost-plus pricing fails and how to leverage pricing power.&nbsp;</p><p>[00:08:24] Importance of dynamic pricing and avoiding fixed rates on websites.&nbsp;</p><p>[00:11:04] Defining ideal clients and building a selective client base.&nbsp;</p><p>[00:13:24] Transitioning from manual agency work to scalable models.&nbsp;</p><p>[00:16:05] Building a product ladder: high-ticket services to low-ticket offers.&nbsp;</p><p>[00:22:45] Creating predictable pipelines beyond referrals.&nbsp;</p><p>[00:26:39] Simplifying lead generation and focusing on targeted outreach.&nbsp;</p><p>[00:29:04] Balancing enterprise clients with smaller, fast-closing deals.&nbsp;</p><p>[00:32:18] Making agency sales repeatable and ready for delegation.&nbsp;</p><p>[00:34:15] The eight-step structure for a consistent sales process.&nbsp;</p><p>[00:42:03] Building resilience as an entrepreneur through weekly cycles.&nbsp;</p><p>[00:47:37] Gamifying business growth to boost energy and prevent burnout.&nbsp;</p><p>[00:50:49] Book recommendations: Designing memorable client experiences and effective strategies.&nbsp;</p><p>[00:52:43] Where to find Simon Severino and Strategy Sprints resources.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Simon Severino on LinkedIn: <a href="https://www.linkedin.com/in/simonseverino/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/simonseverino/</a>&nbsp;</li><li>Sprint Strategy: <a href="https://www.strategysprints.com/" rel="noopener noreferrer" target="_blank">https://www.strategysprints.com/</a>&nbsp;</li><li>Pricing power guide: The CEO Guide to Higher Margins (<a href="https://www.strategysprints.com/pricingpower" rel="noopener noreferrer" target="_blank">https://www.strategysprints.com/pricingpower</a>)&nbsp;</li><li>SPRINT CLUB (Apple Store) <a href="https://apps.apple.com/at/app/strategy-sprints/id6739592512?l=en-GB" rel="noopener noreferrer" target="_blank">https://apps.apple.com/at/app/strategy-sprints/id6739592512?l=en-GB</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">cfe539b0-3736-42dd-a615-e9f48cae10d4</guid><itunes:image href="https://artwork.captivate.fm/79ea21a0-6098-4ed5-94a5-0b810ba7cd31/1LJdpzxCQpGPRxRi3qTs83td.png"/><pubDate>Tue, 29 Apr 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/44432fe4-409e-4bf4-aeb0-34affe203c62/RT-EP-27-AUDIO-V1.mp3" length="52081057" type="audio/mpeg"/><itunes:duration>54:15</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>27</itunes:episode><podcast:episode>27</podcast:episode><podcast:season>1</podcast:season></item><item><title>Sales, Startups, and Staying Power with David Sliman</title><itunes:title>Sales, Startups, and Staying Power with David Sliman</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes chats with David Sliman, founder of Sales Proformance Consulting and a veteran entrepreneur. David shares his journey from launching a direct mail franchise in 1999 to building and selling a multi-million-dollar marketing business. He and Karl explore lessons learned in sales leadership, product positioning, business acquisition, and finding the right growth model. The conversation also touches on mentorship, consistency, and the balancing act between personal and professional life. Tune in for a candid look at what it really takes to scale and sustain a business.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:43] David Sliman’s entrepreneurial background and motivation for consulting</p><p>[00:02:04] The common gaps founders face when leading sales teams</p><p>[00:03:36] How to craft a compelling “power statement” for your business</p><p>[00:05:55] Tailoring messaging to different stakeholders in the sales process</p><p>[00:07:16] David’s first business: a franchise in direct mail marketing</p><p>[00:09:52] Lessons learned from launching a business with limited capital</p><p>[00:10:56] The importance of believing in your product and starting with customer experience</p><p>[00:16:37] David’s experience launching a local marketing startup from scratch</p><p>[00:19:45] Validating product-market fit through early testing and feedback</p><p>[00:23:26] The five-step framework for giving a great sales presentation</p><p>[00:26:27] When and how to expand services without sacrificing margins</p><p>[00:29:30] David’s company being acquired and what he learned from the process</p><p>[00:33:29] Navigating team and franchisee dynamics during a transition</p><p>[00:38:28] The importance of mentorship in scaling and evolving as an entrepreneur</p><p>[00:44:38] What consistency looks like in leadership and operations</p><p>[00:49:48] David’s recommended reads: The Law of Success, The Psychology of Money</p><p>[00:54:23] About David’s podcast, Unfinished Business</p><p><strong>Links:</strong></p><ul><li>David Sliman on LinkedIn: <a href="https://www.linkedin.com/in/davidslimansalespro/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/davidslimansalespro/</a></li><li>Sales Proformance: <a href="https://www.salesproformance.com/" rel="noopener noreferrer" target="_blank">https://www.salesproformance.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes chats with David Sliman, founder of Sales Proformance Consulting and a veteran entrepreneur. David shares his journey from launching a direct mail franchise in 1999 to building and selling a multi-million-dollar marketing business. He and Karl explore lessons learned in sales leadership, product positioning, business acquisition, and finding the right growth model. The conversation also touches on mentorship, consistency, and the balancing act between personal and professional life. Tune in for a candid look at what it really takes to scale and sustain a business.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:43] David Sliman’s entrepreneurial background and motivation for consulting</p><p>[00:02:04] The common gaps founders face when leading sales teams</p><p>[00:03:36] How to craft a compelling “power statement” for your business</p><p>[00:05:55] Tailoring messaging to different stakeholders in the sales process</p><p>[00:07:16] David’s first business: a franchise in direct mail marketing</p><p>[00:09:52] Lessons learned from launching a business with limited capital</p><p>[00:10:56] The importance of believing in your product and starting with customer experience</p><p>[00:16:37] David’s experience launching a local marketing startup from scratch</p><p>[00:19:45] Validating product-market fit through early testing and feedback</p><p>[00:23:26] The five-step framework for giving a great sales presentation</p><p>[00:26:27] When and how to expand services without sacrificing margins</p><p>[00:29:30] David’s company being acquired and what he learned from the process</p><p>[00:33:29] Navigating team and franchisee dynamics during a transition</p><p>[00:38:28] The importance of mentorship in scaling and evolving as an entrepreneur</p><p>[00:44:38] What consistency looks like in leadership and operations</p><p>[00:49:48] David’s recommended reads: The Law of Success, The Psychology of Money</p><p>[00:54:23] About David’s podcast, Unfinished Business</p><p><strong>Links:</strong></p><ul><li>David Sliman on LinkedIn: <a href="https://www.linkedin.com/in/davidslimansalespro/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/davidslimansalespro/</a></li><li>Sales Proformance: <a href="https://www.salesproformance.com/" rel="noopener noreferrer" target="_blank">https://www.salesproformance.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">5f51d6a4-65b4-4305-b27f-494949899e9e</guid><itunes:image href="https://artwork.captivate.fm/01631101-946d-4706-9590-67dc3143d5c9/Jh2Z-8JGdxYGrkDxFADxcBwM.jpg"/><pubDate>Tue, 22 Apr 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/e5afe0b0-82bf-4a0a-b664-47daf11015cd/RT-EP-26-David-Sliman-AUDIO-V1.mp3" length="54329259" type="audio/mpeg"/><itunes:duration>56:36</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>26</itunes:episode><podcast:episode>26</podcast:episode><podcast:season>1</podcast:season></item><item><title>Fear, Growth, and Leadership Alignment with Andy Hite</title><itunes:title>Fear, Growth, and Leadership Alignment with Andy Hite</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Andy Hite, founder of Scaling Minds, about the often invisible role fear plays in entrepreneurship. Drawing on his coaching experience with high-performing founders and leadership teams, Andy breaks down how childhood conditioning shapes modern fear, how it blocks business growth, and how entrepreneurs can start addressing it. Karl and Andy explore the differences between coaching and consulting, practical ways to spot ego-driven fear, and the energy costs of staying in a fear loop. Andy also shares why a strong support network is critical and how pushing through discomfort can unlock lasting growth.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Andy shares how coaching helped a leadership team grow revenue by 40%.</p><p>[00:03:17] The distinction between consulting and coaching—and where mindset fits.</p><p>[00:05:10] How childhood experiences shape adult fear responses.</p><p>[00:07:43] Why modern fear is rooted in outdated survival instincts.</p><p>[00:09:58] Reframing fear of failure and understanding the emotional triggers.</p><p>[00:12:06] Common fears entrepreneurs face and their origins in uncertainty.</p><p>[00:15:06] Why avoiding uncertainty limits growth—and how to move through it.</p><p>[00:16:57] The role of ego in fear and why public perception hits hard.</p><p>[00:18:39] Fear of growth masked as a desire to “stay small.”</p><p>[00:21:34] How past work trauma can cause self-sabotage in leadership decisions.</p><p>[00:23:22] Why entrepreneurs at all levels struggle with fear, just differently.</p><p>[00:25:06] Learning to focus on long-term data rather than short-term noise.</p><p>[00:27:05] Infinite game thinking and why zooming out matters.</p><p>[00:28:13] Andy’s framework for addressing fear: naming it, facing it, and pushing past it.</p><p>[00:31:36] Mental skills as muscles—growth through repetition and discomfort.</p><p>[00:34:49] The energy drain of fear and how to reclaim creative bandwidth.</p><p>[00:35:10] The importance of a support network—and how Andy uses one himself.</p><p>[00:38:04] The power of peer comparison and Jim Rohn’s “five people” rule.</p><p>[00:40:09] What makes running a coaching business hard: market confusion and noise.</p><p>[00:42:21] The difference between a tactical coach and a mindset coach.</p><p>[00:44:30] Why tactics are everywhere—but mindset is the true limiter.</p><p>[00:45:07] Book recommendation: <em>The Happiest Man on Earth</em> by Eddie Jaku.</p><p>[00:48:23] Final thoughts on fear as the biggest creative blocker.</p><p>[00:48:33] Where to find Andy online and learn more about Scaling Minds.</p><p><br></p><p><strong>Links:</strong></p><ul><li>Andy Hite on LinkedIn: <a href="https://www.linkedin.com/in/andy-hite/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/andy-hite/</a></li><li>Scaling Minds: <a href="https://www.scalingminds.com/" rel="noopener noreferrer" target="_blank">https://www.scalingminds.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Andy Hite, founder of Scaling Minds, about the often invisible role fear plays in entrepreneurship. Drawing on his coaching experience with high-performing founders and leadership teams, Andy breaks down how childhood conditioning shapes modern fear, how it blocks business growth, and how entrepreneurs can start addressing it. Karl and Andy explore the differences between coaching and consulting, practical ways to spot ego-driven fear, and the energy costs of staying in a fear loop. Andy also shares why a strong support network is critical and how pushing through discomfort can unlock lasting growth.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Andy shares how coaching helped a leadership team grow revenue by 40%.</p><p>[00:03:17] The distinction between consulting and coaching—and where mindset fits.</p><p>[00:05:10] How childhood experiences shape adult fear responses.</p><p>[00:07:43] Why modern fear is rooted in outdated survival instincts.</p><p>[00:09:58] Reframing fear of failure and understanding the emotional triggers.</p><p>[00:12:06] Common fears entrepreneurs face and their origins in uncertainty.</p><p>[00:15:06] Why avoiding uncertainty limits growth—and how to move through it.</p><p>[00:16:57] The role of ego in fear and why public perception hits hard.</p><p>[00:18:39] Fear of growth masked as a desire to “stay small.”</p><p>[00:21:34] How past work trauma can cause self-sabotage in leadership decisions.</p><p>[00:23:22] Why entrepreneurs at all levels struggle with fear, just differently.</p><p>[00:25:06] Learning to focus on long-term data rather than short-term noise.</p><p>[00:27:05] Infinite game thinking and why zooming out matters.</p><p>[00:28:13] Andy’s framework for addressing fear: naming it, facing it, and pushing past it.</p><p>[00:31:36] Mental skills as muscles—growth through repetition and discomfort.</p><p>[00:34:49] The energy drain of fear and how to reclaim creative bandwidth.</p><p>[00:35:10] The importance of a support network—and how Andy uses one himself.</p><p>[00:38:04] The power of peer comparison and Jim Rohn’s “five people” rule.</p><p>[00:40:09] What makes running a coaching business hard: market confusion and noise.</p><p>[00:42:21] The difference between a tactical coach and a mindset coach.</p><p>[00:44:30] Why tactics are everywhere—but mindset is the true limiter.</p><p>[00:45:07] Book recommendation: <em>The Happiest Man on Earth</em> by Eddie Jaku.</p><p>[00:48:23] Final thoughts on fear as the biggest creative blocker.</p><p>[00:48:33] Where to find Andy online and learn more about Scaling Minds.</p><p><br></p><p><strong>Links:</strong></p><ul><li>Andy Hite on LinkedIn: <a href="https://www.linkedin.com/in/andy-hite/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/andy-hite/</a></li><li>Scaling Minds: <a href="https://www.scalingminds.com/" rel="noopener noreferrer" target="_blank">https://www.scalingminds.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">c98551fc-7b0e-4e92-977f-ff8fa4c5e9b0</guid><itunes:image href="https://artwork.captivate.fm/3529358c-8a83-46bb-ae89-ae6e444fe39c/5LljPQfjEvHpJe1rCzaPmp5M.jpg"/><pubDate>Tue, 15 Apr 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/b9395c6a-d47f-411e-a7ba-e817be8594b4/RT-EP-25-AUDIO-V1.mp3" length="47171708" type="audio/mpeg"/><itunes:duration>49:08</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>25</itunes:episode><podcast:episode>25</podcast:episode><podcast:season>1</podcast:season></item><item><title>Sweat-Proof Scaling: Agencies, Acquisitions, and Apparel with Jim Huffman</title><itunes:title>Sweat-Proof Scaling: Agencies, Acquisitions, and Apparel with Jim Huffman</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes sits down with Jim Huffman—founder of GrowthHit and CEO of Neat—to discuss the journey from agency work to e-commerce entrepreneurship. Jim shares his pivot from finance into growth marketing, how he built and scaled GrowthHit, and what led him to acquire a sweat-proof t-shirt brand. They explore the highs and lows of agency life, the challenges of e-commerce operations, and how AI and acquisition strategies are shaping their next moves. Tune in for a candid, tactical conversation about building sustainable, scalable businesses.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:42] Jim Huffman shares his path from spreadsheets to startups to launching a growth marketing agency.</p><p>[00:02:07] The shift from venture-backed startups to bootstrapped, sustainable businesses.</p><p>[00:04:19] Lessons from EO and why unsexy businesses can be the most successful.</p><p>[00:06:58] Do agency owners actually like running agencies? The answer depends on the day.</p><p>[00:08:36] Hiring strategies: How GrowthHit finds A-players outside of traditional pools.</p><p>[00:11:28] The evolution from working with startups to specializing in e-commerce.</p><p>[00:13:42] How recurring revenue and niche services lead to agency longevity.</p><p>[00:14:41] Why niching down early matters and what Jim wishes he’d done differently.</p><p>[00:16:24] The cobbler with no shoes: marketing your own agency.</p><p>[00:17:09] Embracing EOS and shifting from founder-led chaos to structured leadership.</p><p>[00:19:58] Building a lifestyle-aligned business and designing around energy.</p><p>[00:23:10] The long game: why slow and steady can win in entrepreneurship.</p><p>[00:26:33] Jim’s take on AI’s impact on marketing agencies and how GrowthHit is adapting.</p><p>[00:30:29] Using AI tools like ChatGPT as strategy partners and content accelerators.</p><p>[00:33:23] Inside the Neat acquisition: a sweat-proof apparel brand with IP and upside.</p><p>[00:38:06] E-commerce vs. agency cash flow: what Jim has learned.</p><p>[00:40:37] The importance of deal structure and having the right team post-acquisition.</p><p>[00:43:45] How Jim uses podcasting to test ideas and build in public.</p><p>[00:47:12] Fighting through the gap between taste and skill in creative work.</p><p>[00:49:43] Book recommendations: “10x Is Easier Than 2x” and building with leverage.</p><p><strong>Links:</strong></p><ul><li>Jim Huffman on LinkedIn: <a href="https://www.linkedin.com/in/jimwhuffman/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jimwhuffman/</a></li><li>GrowthHit: <a href="https://growthhit.com/" rel="noopener noreferrer" target="_blank">https://growthhit.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes sits down with Jim Huffman—founder of GrowthHit and CEO of Neat—to discuss the journey from agency work to e-commerce entrepreneurship. Jim shares his pivot from finance into growth marketing, how he built and scaled GrowthHit, and what led him to acquire a sweat-proof t-shirt brand. They explore the highs and lows of agency life, the challenges of e-commerce operations, and how AI and acquisition strategies are shaping their next moves. Tune in for a candid, tactical conversation about building sustainable, scalable businesses.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:42] Jim Huffman shares his path from spreadsheets to startups to launching a growth marketing agency.</p><p>[00:02:07] The shift from venture-backed startups to bootstrapped, sustainable businesses.</p><p>[00:04:19] Lessons from EO and why unsexy businesses can be the most successful.</p><p>[00:06:58] Do agency owners actually like running agencies? The answer depends on the day.</p><p>[00:08:36] Hiring strategies: How GrowthHit finds A-players outside of traditional pools.</p><p>[00:11:28] The evolution from working with startups to specializing in e-commerce.</p><p>[00:13:42] How recurring revenue and niche services lead to agency longevity.</p><p>[00:14:41] Why niching down early matters and what Jim wishes he’d done differently.</p><p>[00:16:24] The cobbler with no shoes: marketing your own agency.</p><p>[00:17:09] Embracing EOS and shifting from founder-led chaos to structured leadership.</p><p>[00:19:58] Building a lifestyle-aligned business and designing around energy.</p><p>[00:23:10] The long game: why slow and steady can win in entrepreneurship.</p><p>[00:26:33] Jim’s take on AI’s impact on marketing agencies and how GrowthHit is adapting.</p><p>[00:30:29] Using AI tools like ChatGPT as strategy partners and content accelerators.</p><p>[00:33:23] Inside the Neat acquisition: a sweat-proof apparel brand with IP and upside.</p><p>[00:38:06] E-commerce vs. agency cash flow: what Jim has learned.</p><p>[00:40:37] The importance of deal structure and having the right team post-acquisition.</p><p>[00:43:45] How Jim uses podcasting to test ideas and build in public.</p><p>[00:47:12] Fighting through the gap between taste and skill in creative work.</p><p>[00:49:43] Book recommendations: “10x Is Easier Than 2x” and building with leverage.</p><p><strong>Links:</strong></p><ul><li>Jim Huffman on LinkedIn: <a href="https://www.linkedin.com/in/jimwhuffman/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jimwhuffman/</a></li><li>GrowthHit: <a href="https://growthhit.com/" rel="noopener noreferrer" target="_blank">https://growthhit.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">fc2e462c-d001-46c3-9d23-275f2b08364b</guid><itunes:image href="https://artwork.captivate.fm/41a81192-2445-45da-bbb6-f855b4f96e83/Ti0b9yRIJAs_6lioOCYzSPKD.jpg"/><pubDate>Tue, 08 Apr 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/9c65625d-7bff-4073-a2f9-a7714f729f16/RT-EP-24-AUDIO-V1.mp3" length="51043264" type="audio/mpeg"/><itunes:duration>53:10</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>24</itunes:episode><podcast:episode>24</podcast:episode><podcast:season>1</podcast:season></item><item><title>The Discipline of Growth: Tony Wilson on Keeping Agencies Financially Healthy</title><itunes:title>The Discipline of Growth: Tony Wilson on Keeping Agencies Financially Healthy</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes talks with Tony Wilson, founder of Accquip, a firm specializing in fractional CFO services for digital agencies. Together, they explore the financial missteps that can lead to agency collapse, the importance of pipeline visibility, and how to build a resilient, sellable business. Tony shares actionable insights on budgeting for growth, evaluating marketing channels, building a leadership team, and what buyers look for in an agency acquisition. This episode is packed with grounded advice for agency owners thinking long-term about financial health, sustainable growth, and eventual exit.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:01:00] Tony Wilson explains Accquip’s mission and the common financial pitfalls agencies face.</p><p>[00:02:09] How poor pipeline visibility leads to bad hiring and spending decisions.</p><p>[00:04:30] Budgeting for sales and marketing: why time is just as valuable as dollars.</p><p>[00:07:28] What percentage of revenue healthy agencies should invest in growth.</p><p>[00:10:24] Why ongoing marketing is critical—even when business is booming.</p><p>[00:12:56] Investing in marketing during downturns: a counterintuitive survival move.</p><p>[00:14:32] Balancing inbound and outbound: the need for diverse acquisition channels.</p><p>[00:16:48] How high-ticket agencies can afford bespoke, high-touch marketing.</p><p>[00:17:55] The distinction between sales and marketing problems.</p><p>[00:20:46] How to allocate a marketing budget—and avoid the silver bullet hire trap.</p><p>[00:24:52] Testing and iterating marketing channels: a long-term view.</p><p>[00:26:30] What it takes to build a sellable agency—beyond financials.</p><p>[00:27:49] Risk factors buyers consider: customer concentration, team strength, proprietary tools.</p><p>[00:28:48] Understanding quality of revenue and its role in valuation.</p><p>[00:31:18] The importance of having a leadership team and management systems.</p><p>[00:32:23] Why clear positioning and ICPs are crucial to valuation.</p><p>[00:34:55] Building an agency that’s not dependent on the founder’s skills.</p><p>[00:36:25] The power of referral networks and staying focused on a core service.</p><p>[00:37:16] Tony’s journey from corporate finance to entrepreneurship.</p><p>[00:41:30] Using a podcast for connection, lead generation, and collaboration.</p><p>[00:45:31] Tony’s plans for in-person podcasting in Season 3.</p><p>[00:46:13] Preparing for international relocation and learning cross-cultural communication.</p><p><strong>Links:</strong></p><ul><li>Tony Wilson on LinkedIn: <a href="https://www.linkedin.com/in/tony-wilson-cpa/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/tony-wilson-cpa/</a></li><li>Accquip: <a href="https://www.accquip.com/" rel="noopener noreferrer" target="_blank">https://www.accquip.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes talks with Tony Wilson, founder of Accquip, a firm specializing in fractional CFO services for digital agencies. Together, they explore the financial missteps that can lead to agency collapse, the importance of pipeline visibility, and how to build a resilient, sellable business. Tony shares actionable insights on budgeting for growth, evaluating marketing channels, building a leadership team, and what buyers look for in an agency acquisition. This episode is packed with grounded advice for agency owners thinking long-term about financial health, sustainable growth, and eventual exit.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:01:00] Tony Wilson explains Accquip’s mission and the common financial pitfalls agencies face.</p><p>[00:02:09] How poor pipeline visibility leads to bad hiring and spending decisions.</p><p>[00:04:30] Budgeting for sales and marketing: why time is just as valuable as dollars.</p><p>[00:07:28] What percentage of revenue healthy agencies should invest in growth.</p><p>[00:10:24] Why ongoing marketing is critical—even when business is booming.</p><p>[00:12:56] Investing in marketing during downturns: a counterintuitive survival move.</p><p>[00:14:32] Balancing inbound and outbound: the need for diverse acquisition channels.</p><p>[00:16:48] How high-ticket agencies can afford bespoke, high-touch marketing.</p><p>[00:17:55] The distinction between sales and marketing problems.</p><p>[00:20:46] How to allocate a marketing budget—and avoid the silver bullet hire trap.</p><p>[00:24:52] Testing and iterating marketing channels: a long-term view.</p><p>[00:26:30] What it takes to build a sellable agency—beyond financials.</p><p>[00:27:49] Risk factors buyers consider: customer concentration, team strength, proprietary tools.</p><p>[00:28:48] Understanding quality of revenue and its role in valuation.</p><p>[00:31:18] The importance of having a leadership team and management systems.</p><p>[00:32:23] Why clear positioning and ICPs are crucial to valuation.</p><p>[00:34:55] Building an agency that’s not dependent on the founder’s skills.</p><p>[00:36:25] The power of referral networks and staying focused on a core service.</p><p>[00:37:16] Tony’s journey from corporate finance to entrepreneurship.</p><p>[00:41:30] Using a podcast for connection, lead generation, and collaboration.</p><p>[00:45:31] Tony’s plans for in-person podcasting in Season 3.</p><p>[00:46:13] Preparing for international relocation and learning cross-cultural communication.</p><p><strong>Links:</strong></p><ul><li>Tony Wilson on LinkedIn: <a href="https://www.linkedin.com/in/tony-wilson-cpa/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/tony-wilson-cpa/</a></li><li>Accquip: <a href="https://www.accquip.com/" rel="noopener noreferrer" target="_blank">https://www.accquip.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">e9dee547-b216-488f-9ea0-2ed343590f4c</guid><itunes:image href="https://artwork.captivate.fm/8ea483cb-7c36-4c1f-aa07-88b8c6160b7b/FRtfTjz4aHYUKeDgAnyIek4O.png"/><pubDate>Tue, 01 Apr 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/27d207da-144f-4e76-b9db-d1448cba6dbf/RT-EP-23-AUDIO-V1.mp3" length="49111874" type="audio/mpeg"/><itunes:duration>51:09</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>23</itunes:episode><podcast:episode>23</podcast:episode><podcast:season>1</podcast:season></item><item><title>Building Scalable Sales Teams for Agencies with Karlie Bliss</title><itunes:title>Building Scalable Sales Teams for Agencies with Karlie Bliss</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes speaks with Karlie Bliss, a seasoned sales leader specializing in lead generation and sales development. Karlie shares her journey from sales in the SaaS industry to building high-performing sales teams within agencies. Together, they explore the challenges agency owners face in creating predictable and scalable sales pipelines, the critical role of SDRs and AEs, and why founder-led sales aren't always sustainable. Karlie breaks down the importance of refining service offerings, developing a target account list, and using structured sales methodologies to ensure repeatable revenue. They also dig into how agencies can balance growth with service delivery capacity and discuss tactical strategies like LinkedIn advertising, targeted outreach, and the power of sales enablement. Whether you're an agency owner looking to step out of day-to-day sales or aiming to build a structured sales function, this conversation is packed with actionable insights.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Introduction to Retained Trust and guest Karlie Bliss.&nbsp;</p><p>[00:01:19] Karlie’s background in sales and transition to the agency world.&nbsp;</p><p>[00:03:55] How lead generation became Karlie’s expertise and passion.&nbsp;</p><p>[00:04:54] The difference between selling services versus products.&nbsp;</p><p>[00:06:40] Breaking down the SDR and AE roles in an agency sales structure.&nbsp;</p><p>[00:07:50] Why sales managers are critical for growing agencies.&nbsp;</p><p>[00:10:12] Common challenges for agency owners stepping out of sales.&nbsp;</p><p>[00:12:03] How sales processes differ between SaaS companies and agencies.&nbsp;</p><p>[00:15:09] Implementing structured sales models in agencies—what works and what doesn’t.&nbsp;</p><p>[00:18:41] The risks of scaling sales without aligning operations.&nbsp;</p><p>[00:20:49] Why agencies need to standardize services for repeatable sales.&nbsp;</p><p>[00:23:17] How to create a target account list to focus outreach efforts.&nbsp;</p><p>[00:26:45] The importance of manually refining lead lists for accuracy.&nbsp;</p><p>[00:30:04] Cold outreach vs. inbound marketing—finding the right mix.&nbsp;</p><p>[00:34:14] How to transition from founder-led sales to a scalable model.&nbsp;</p><p>[00:37:42] The role of pricing and packaging in making sales scalable.&nbsp;</p><p>[00:41:04] Choosing the right marketing channels based on your audience.&nbsp;</p><p>[00:44:09] Karlie’s recommended read: Traction by Gino Wickman.&nbsp;</p><p>[00:46:38] Where to find Karlie online.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Karlie Bliss on LinkedIn: <a href="https://www.linkedin.com/in/karliemorien/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karliemorien/</a>&nbsp;</li><li>Level Agency: <a href="https://www.level.agency/" rel="noopener noreferrer" target="_blank">https://www.level.agency/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes speaks with Karlie Bliss, a seasoned sales leader specializing in lead generation and sales development. Karlie shares her journey from sales in the SaaS industry to building high-performing sales teams within agencies. Together, they explore the challenges agency owners face in creating predictable and scalable sales pipelines, the critical role of SDRs and AEs, and why founder-led sales aren't always sustainable. Karlie breaks down the importance of refining service offerings, developing a target account list, and using structured sales methodologies to ensure repeatable revenue. They also dig into how agencies can balance growth with service delivery capacity and discuss tactical strategies like LinkedIn advertising, targeted outreach, and the power of sales enablement. Whether you're an agency owner looking to step out of day-to-day sales or aiming to build a structured sales function, this conversation is packed with actionable insights.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Introduction to Retained Trust and guest Karlie Bliss.&nbsp;</p><p>[00:01:19] Karlie’s background in sales and transition to the agency world.&nbsp;</p><p>[00:03:55] How lead generation became Karlie’s expertise and passion.&nbsp;</p><p>[00:04:54] The difference between selling services versus products.&nbsp;</p><p>[00:06:40] Breaking down the SDR and AE roles in an agency sales structure.&nbsp;</p><p>[00:07:50] Why sales managers are critical for growing agencies.&nbsp;</p><p>[00:10:12] Common challenges for agency owners stepping out of sales.&nbsp;</p><p>[00:12:03] How sales processes differ between SaaS companies and agencies.&nbsp;</p><p>[00:15:09] Implementing structured sales models in agencies—what works and what doesn’t.&nbsp;</p><p>[00:18:41] The risks of scaling sales without aligning operations.&nbsp;</p><p>[00:20:49] Why agencies need to standardize services for repeatable sales.&nbsp;</p><p>[00:23:17] How to create a target account list to focus outreach efforts.&nbsp;</p><p>[00:26:45] The importance of manually refining lead lists for accuracy.&nbsp;</p><p>[00:30:04] Cold outreach vs. inbound marketing—finding the right mix.&nbsp;</p><p>[00:34:14] How to transition from founder-led sales to a scalable model.&nbsp;</p><p>[00:37:42] The role of pricing and packaging in making sales scalable.&nbsp;</p><p>[00:41:04] Choosing the right marketing channels based on your audience.&nbsp;</p><p>[00:44:09] Karlie’s recommended read: Traction by Gino Wickman.&nbsp;</p><p>[00:46:38] Where to find Karlie online.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Karlie Bliss on LinkedIn: <a href="https://www.linkedin.com/in/karliemorien/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karliemorien/</a>&nbsp;</li><li>Level Agency: <a href="https://www.level.agency/" rel="noopener noreferrer" target="_blank">https://www.level.agency/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">7db76cfc-843e-437d-8b5b-7d8e7f945b12</guid><itunes:image href="https://artwork.captivate.fm/45139599-2113-413c-bdc1-3ae75dccae50/fQrP8yoBjZ_GC7Nz4xHCeHGg.jpg"/><pubDate>Tue, 25 Mar 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/be412efb-56aa-4339-9447-92aa71b0f539/RT-EP-22-AUDIO-V1.mp3" length="47013719" type="audio/mpeg"/><itunes:duration>48:58</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>22</itunes:episode><podcast:episode>22</podcast:episode><podcast:season>1</podcast:season></item><item><title>The Reality of Recruiting &amp; Hiring with James Hornick</title><itunes:title>The Reality of Recruiting &amp; Hiring with James Hornick</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with James Hornick, Chief Growth Officer at Hirewell, to talk about hiring trends, employer prestige, and why LinkedIn feels like a necessary evil. James shares his journey from tech recruiting to becoming a partner at Hirewell, and why diversification in recruiting is key to surviving economic downturns. They discuss why employer prestige is often overrated, how global hiring is changing the job market, and what really moves the needle for employees today. James also dives into the importance of content-driven marketing in recruiting, the impact of AI and offshoring, and why some companies struggle to attract top talent. Plus, James talks about his passion for writing fiction and how storytelling plays into his work.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Karl introduces the show and today’s guest, James Hornick.</p><p>[00:00:44] James explains his sarcastic approach to LinkedIn and why most posts feel too serious.</p><p>[00:02:47] How LinkedIn played a key role in Hirewell’s internal hiring success.</p><p>[00:06:03] What makes Hirewell different in the recruiting industry.</p><p>[00:09:06] Why the best recruiters help companies adjust unrealistic hiring expectations.</p><p>[00:12:59] The biggest hiring trends today: flexibility, compensation, and job security.</p><p>[00:16:21] Why employer prestige is often misunderstood by business leaders.</p><p>[00:20:49] How global hiring and cultural shifts are changing the job market.</p><p>[00:26:12] The long-term value of content-driven marketing in recruiting.</p><p>[00:31:06] Surviving economic downturns: how Hirewell diversified to stay resilient.</p><p>[00:39:44] The impact of AI and offshoring on the hiring market.</p><p>[00:45:12] How different cultures approach sales and recruiting.</p><p>[00:50:53] James’ passion for writing fiction and how storytelling fits into his career.</p><p><strong>Links:</strong></p><ul><li>James Hornick on LinkedIn: <a href="https://www.linkedin.com/in/jameshornick/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jameshornick/</a></li><li>Hirewell: <a href="https://hirewell.com/" rel="noopener noreferrer" target="_blank">https://hirewell.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with James Hornick, Chief Growth Officer at Hirewell, to talk about hiring trends, employer prestige, and why LinkedIn feels like a necessary evil. James shares his journey from tech recruiting to becoming a partner at Hirewell, and why diversification in recruiting is key to surviving economic downturns. They discuss why employer prestige is often overrated, how global hiring is changing the job market, and what really moves the needle for employees today. James also dives into the importance of content-driven marketing in recruiting, the impact of AI and offshoring, and why some companies struggle to attract top talent. Plus, James talks about his passion for writing fiction and how storytelling plays into his work.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Karl introduces the show and today’s guest, James Hornick.</p><p>[00:00:44] James explains his sarcastic approach to LinkedIn and why most posts feel too serious.</p><p>[00:02:47] How LinkedIn played a key role in Hirewell’s internal hiring success.</p><p>[00:06:03] What makes Hirewell different in the recruiting industry.</p><p>[00:09:06] Why the best recruiters help companies adjust unrealistic hiring expectations.</p><p>[00:12:59] The biggest hiring trends today: flexibility, compensation, and job security.</p><p>[00:16:21] Why employer prestige is often misunderstood by business leaders.</p><p>[00:20:49] How global hiring and cultural shifts are changing the job market.</p><p>[00:26:12] The long-term value of content-driven marketing in recruiting.</p><p>[00:31:06] Surviving economic downturns: how Hirewell diversified to stay resilient.</p><p>[00:39:44] The impact of AI and offshoring on the hiring market.</p><p>[00:45:12] How different cultures approach sales and recruiting.</p><p>[00:50:53] James’ passion for writing fiction and how storytelling fits into his career.</p><p><strong>Links:</strong></p><ul><li>James Hornick on LinkedIn: <a href="https://www.linkedin.com/in/jameshornick/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jameshornick/</a></li><li>Hirewell: <a href="https://hirewell.com/" rel="noopener noreferrer" target="_blank">https://hirewell.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">6b5e5f11-e36d-48c4-86be-2fe3b95437bd</guid><itunes:image href="https://artwork.captivate.fm/6c843383-0747-4ef2-92f5-3f5878efc988/uDP2SanAwxeT29zjBTNSKFuB.jpg"/><pubDate>Tue, 18 Mar 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/0ea59550-7dee-45c5-bf9d-6f4b7c0f8a02/RT-EP-21-AUDIO-V1-1.mp3" length="52937873" type="audio/mpeg"/><itunes:duration>55:09</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>21</itunes:episode><podcast:episode>21</podcast:episode><podcast:season>1</podcast:season></item><item><title>Building Trust and Scaling Agencies with Manuel Weiss</title><itunes:title>Building Trust and Scaling Agencies with Manuel Weiss</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes reunites with his business partner, Manuel Weiss, to share insights on scaling digital service agencies. They discuss lessons learned from recent acquisitions, the importance of building strong relationships between partners, and strategies for creating a sustainable growth pipeline. Manuel reveals their approach to leadership development and the challenges of merging companies. They also explore the role of autonomy, structured frameworks, and the long-term vision for their businesses. Tune in to uncover practical strategies for agency growth and leadership.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Introduction to Karl Hughes and Manuel Weiss, and the focus on scaling agencies.</p><p>[00:01:08] Reflecting on key lessons learned over the past quarter.</p><p>[00:01:57] Importance of personal relationships in business partnerships.</p><p>[00:02:51] Maintaining trust and transparency between co-founders.</p><p>[00:04:02] Challenges of acquisitions and a recent deal that fell through.</p><p>[00:05:09] The slow and steady approach to acquiring businesses.</p><p>[00:06:40] Empowering teams by stepping back from day-to-day operations.</p><p>[00:08:20] The risks of micromanagement and the importance of autonomy.</p><p>[00:10:04] Implementing standardized frameworks across portfolio companies.</p><p>[00:11:25] Goals for 2025: Acquiring new companies and building leadership pipelines.</p><p>[00:14:21] Insights from acquisition entrepreneurship conferences.</p><p>[00:16:57] Building internal leadership through consultancy-based evaluations.</p><p>[00:18:15] Challenges of promoting internal leaders versus hiring externally.</p><p>[00:19:20] The role of advisory boards in supporting new leaders.</p><p>[00:23:22] Building a sustainable acquisition pipeline for long-term growth.</p><p>[00:27:07] Opportunities and risks of merging with similar-sized companies.</p><p>[00:30:13] Lessons from the downturn in venture capital funding on business stability.</p><p>[00:34:28] Growth strategies for The Podcast Consultant and Draft.dev.</p><p>[00:38:35] Moving Draft.dev upmarket and focusing on long-term contracts.</p><p>[00:41:02] Upcoming rebranding for Draft.dev to align with its new market position.</p><p>[00:44:13] Recommended books and lessons learned: The Will to Keep Winning by Daigo Umehara.</p><p>[00:49:19] Long-term focus and sustainability over short-term gains.</p><p>[00:52:42] Wrapping up: Future plans and staying connected with listeners.</p><p><strong>Links:</strong></p><ul><li>Manuel Weiss on LinkedIn: <a href="https://www.linkedin.com/in/manuelweiss1986/?originalSubdomain=at" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/manuelweiss1986/?originalSubdomain=at</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes reunites with his business partner, Manuel Weiss, to share insights on scaling digital service agencies. They discuss lessons learned from recent acquisitions, the importance of building strong relationships between partners, and strategies for creating a sustainable growth pipeline. Manuel reveals their approach to leadership development and the challenges of merging companies. They also explore the role of autonomy, structured frameworks, and the long-term vision for their businesses. Tune in to uncover practical strategies for agency growth and leadership.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Introduction to Karl Hughes and Manuel Weiss, and the focus on scaling agencies.</p><p>[00:01:08] Reflecting on key lessons learned over the past quarter.</p><p>[00:01:57] Importance of personal relationships in business partnerships.</p><p>[00:02:51] Maintaining trust and transparency between co-founders.</p><p>[00:04:02] Challenges of acquisitions and a recent deal that fell through.</p><p>[00:05:09] The slow and steady approach to acquiring businesses.</p><p>[00:06:40] Empowering teams by stepping back from day-to-day operations.</p><p>[00:08:20] The risks of micromanagement and the importance of autonomy.</p><p>[00:10:04] Implementing standardized frameworks across portfolio companies.</p><p>[00:11:25] Goals for 2025: Acquiring new companies and building leadership pipelines.</p><p>[00:14:21] Insights from acquisition entrepreneurship conferences.</p><p>[00:16:57] Building internal leadership through consultancy-based evaluations.</p><p>[00:18:15] Challenges of promoting internal leaders versus hiring externally.</p><p>[00:19:20] The role of advisory boards in supporting new leaders.</p><p>[00:23:22] Building a sustainable acquisition pipeline for long-term growth.</p><p>[00:27:07] Opportunities and risks of merging with similar-sized companies.</p><p>[00:30:13] Lessons from the downturn in venture capital funding on business stability.</p><p>[00:34:28] Growth strategies for The Podcast Consultant and Draft.dev.</p><p>[00:38:35] Moving Draft.dev upmarket and focusing on long-term contracts.</p><p>[00:41:02] Upcoming rebranding for Draft.dev to align with its new market position.</p><p>[00:44:13] Recommended books and lessons learned: The Will to Keep Winning by Daigo Umehara.</p><p>[00:49:19] Long-term focus and sustainability over short-term gains.</p><p>[00:52:42] Wrapping up: Future plans and staying connected with listeners.</p><p><strong>Links:</strong></p><ul><li>Manuel Weiss on LinkedIn: <a href="https://www.linkedin.com/in/manuelweiss1986/?originalSubdomain=at" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/manuelweiss1986/?originalSubdomain=at</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">0e6a0c92-0718-427d-8444-22c25ea17022</guid><itunes:image href="https://artwork.captivate.fm/e76312a4-6fc1-4748-8cb6-d05723cfa43f/cWrC5Mcc8m_2V6QRQQIhp3QQ.jpg"/><pubDate>Tue, 11 Mar 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/862d4511-e90a-40db-9d9e-4728bb486681/RT-EP-20-AUDIO-V1.mp3" length="51218389" type="audio/mpeg"/><itunes:duration>53:21</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>20</itunes:episode><podcast:episode>20</podcast:episode><podcast:season>1</podcast:season></item><item><title>From Niche to Growth: A Path to Agency Expansion</title><itunes:title>From Niche to Growth: A Path to Agency Expansion</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes sits down with entrepreneur and agency expert Sam Shepler, founder of Testimonial Hero, to explore the ins and outs of building, scaling, and acquiring service-based businesses. Sam shares his journey from running a generalist video agency to selling it, launching a productized service, and now expanding through strategic acquisitions. Karl and Sam break down the power of productized services, how acquisitions can unlock new growth, and the challenges of integrating new businesses into an existing agency. They also discuss how to say no to custom projects, balancing specialization with expansion, and why maintaining good relationships with competitors can open unexpected doors.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Introduction to Karl Hughes &amp; Retained Trust</p><p>[00:00:43] Guest introduction: Sam Shepler’s background and agency experience</p><p>[00:01:51] Selling his first video agency and transitioning into productized services</p><p>[00:04:03] Why productized services appealed to Sam and how he built Testimonial Hero</p><p>[00:05:50] The myth of recurring revenue in service businesses</p><p>[00:07:09] The power of process-driven scaling and why it’s essential</p><p>[00:08:38] Saying no to custom client requests &amp; keeping services streamlined</p><p>[00:10:37] The natural evolution from productized service to broader agency growth</p><p>[00:14:28] Expanding into new service areas without losing focus</p><p>[00:17:08] The limits of productized services and when to expand offerings</p><p>[00:20:21] The acquisition strategy: why Sam decided to buy instead of build</p><p>[00:23:46] Choosing the right services to add through acquisition</p><p>[00:27:02] The challenge of managing multiple agency brands</p><p>[00:30:15] Thinking in long-term horizons to unlock big opportunities</p><p>[00:34:37] The role of competitors in potential acquisition deals</p><p>[00:39:59] The difficulties of getting deals done &amp; lessons from failed acquisitions</p><p>[00:45:45] Sam’s recommended books on business, strategy, and psychology</p><p>[00:47:00] Where to follow Sam &amp; learn more</p><p><strong>Links:</strong></p><ul><li>Sam Shepler on LinkedIn: <a href="https://www.linkedin.com/in/samshepler/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/samshepler/</a></li><li>Testimonial Hero: <a href="https://www.testimonialhero.com/" rel="noopener noreferrer" target="_blank">https://www.testimonialhero.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes sits down with entrepreneur and agency expert Sam Shepler, founder of Testimonial Hero, to explore the ins and outs of building, scaling, and acquiring service-based businesses. Sam shares his journey from running a generalist video agency to selling it, launching a productized service, and now expanding through strategic acquisitions. Karl and Sam break down the power of productized services, how acquisitions can unlock new growth, and the challenges of integrating new businesses into an existing agency. They also discuss how to say no to custom projects, balancing specialization with expansion, and why maintaining good relationships with competitors can open unexpected doors.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:00] Introduction to Karl Hughes &amp; Retained Trust</p><p>[00:00:43] Guest introduction: Sam Shepler’s background and agency experience</p><p>[00:01:51] Selling his first video agency and transitioning into productized services</p><p>[00:04:03] Why productized services appealed to Sam and how he built Testimonial Hero</p><p>[00:05:50] The myth of recurring revenue in service businesses</p><p>[00:07:09] The power of process-driven scaling and why it’s essential</p><p>[00:08:38] Saying no to custom client requests &amp; keeping services streamlined</p><p>[00:10:37] The natural evolution from productized service to broader agency growth</p><p>[00:14:28] Expanding into new service areas without losing focus</p><p>[00:17:08] The limits of productized services and when to expand offerings</p><p>[00:20:21] The acquisition strategy: why Sam decided to buy instead of build</p><p>[00:23:46] Choosing the right services to add through acquisition</p><p>[00:27:02] The challenge of managing multiple agency brands</p><p>[00:30:15] Thinking in long-term horizons to unlock big opportunities</p><p>[00:34:37] The role of competitors in potential acquisition deals</p><p>[00:39:59] The difficulties of getting deals done &amp; lessons from failed acquisitions</p><p>[00:45:45] Sam’s recommended books on business, strategy, and psychology</p><p>[00:47:00] Where to follow Sam &amp; learn more</p><p><strong>Links:</strong></p><ul><li>Sam Shepler on LinkedIn: <a href="https://www.linkedin.com/in/samshepler/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/samshepler/</a></li><li>Testimonial Hero: <a href="https://www.testimonialhero.com/" rel="noopener noreferrer" target="_blank">https://www.testimonialhero.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">5a380467-7b49-4cee-a6fd-122a55e5a983</guid><itunes:image href="https://artwork.captivate.fm/ed702b39-36c5-4fb0-a4fc-14bfcbb2fc84/OHvzdJ1Gm50612KoRPwwBt4A.jpg"/><pubDate>Tue, 04 Mar 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/0bec103e-1a1c-4576-aa88-2164980ec89b/RT-EP-19-AUDIO-V1.mp3" length="46220851" type="audio/mpeg"/><itunes:duration>48:09</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>19</itunes:episode><podcast:episode>19</podcast:episode><podcast:season>1</podcast:season></item><item><title>Profitability &amp; Planning: Joey de Wit on Smarter Agency Finances</title><itunes:title>Profitability &amp; Planning: Joey de Wit on Smarter Agency Finances</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes speaks with Joey de Wit, founder of AgenCFO, a fractional CFO service specializing in helping agencies master their finances. Joey shares his journey from corporate finance to entrepreneurship, highlighting the importance of financial forecasting, pricing strategies, and sustainable agency growth. They discuss the challenges of scaling service-based businesses, how to escape the feast-and-famine cycle, and why many agency owners underinvest in growth. Joey explains how proper financial planning can give agency owners control over their profitability, allowing them to reinvest wisely and build businesses that are financially resilient. If you're an agency owner looking to scale profitably, raise prices, and improve financial strategy, this conversation is packed with actionable insights.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:30] Introduction to Joey de Wit and AgenCFO</p><p>[00:01:03] The role of a fractional CFO in agency growth</p><p>[00:03:15] What size agencies benefit most from CFO services</p><p>[00:06:03] The common financial mistake agency owners make</p><p>[00:08:39] The importance of financial planning and budgeting</p><p>[00:10:47] How agencies can forecast revenue more accurately</p><p>[00:15:24] Growth is expensive—why underinvestment is common</p><p>[00:16:41] The challenge of scaling agencies and negative economies of scale</p><p>[00:20:00] Pricing strategies: Why raising prices can be the best growth lever</p><p>[00:23:04] Joey’s entrepreneurial journey from banking to agency finance</p><p>[00:31:58] Hiring for finance roles—analysts vs. CFOs</p><p>[00:38:51] Client acquisition: Twitter, referrals, and content marketing</p><p>[00:41:18] The challenge of balancing growth with service delivery</p><p>[00:45:03] The reality of entrepreneurship—why you’re never fully “off”</p><p>[00:50:06] Book recommendations for agency owners and entrepreneurs</p><p>[00:52:54] Where Joey sees Agent CFO in the next year</p><p><strong>Links:</strong></p><ul><li>Joey de Wit on LinkedIn: <a href="https://www.linkedin.com/in/joeydewit/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/joeydewit/</a></li><li>Joey de Wit on X: <a href="https://x.com/joeydewit_" rel="noopener noreferrer" target="_blank">https://x.com/joeydewit</a></li><li>AgenCFO: <a href="https://www.agencfo.com/" rel="noopener noreferrer" target="_blank">https://www.agencfo.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li></ul><br/><p>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></p>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes speaks with Joey de Wit, founder of AgenCFO, a fractional CFO service specializing in helping agencies master their finances. Joey shares his journey from corporate finance to entrepreneurship, highlighting the importance of financial forecasting, pricing strategies, and sustainable agency growth. They discuss the challenges of scaling service-based businesses, how to escape the feast-and-famine cycle, and why many agency owners underinvest in growth. Joey explains how proper financial planning can give agency owners control over their profitability, allowing them to reinvest wisely and build businesses that are financially resilient. If you're an agency owner looking to scale profitably, raise prices, and improve financial strategy, this conversation is packed with actionable insights.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:30] Introduction to Joey de Wit and AgenCFO</p><p>[00:01:03] The role of a fractional CFO in agency growth</p><p>[00:03:15] What size agencies benefit most from CFO services</p><p>[00:06:03] The common financial mistake agency owners make</p><p>[00:08:39] The importance of financial planning and budgeting</p><p>[00:10:47] How agencies can forecast revenue more accurately</p><p>[00:15:24] Growth is expensive—why underinvestment is common</p><p>[00:16:41] The challenge of scaling agencies and negative economies of scale</p><p>[00:20:00] Pricing strategies: Why raising prices can be the best growth lever</p><p>[00:23:04] Joey’s entrepreneurial journey from banking to agency finance</p><p>[00:31:58] Hiring for finance roles—analysts vs. CFOs</p><p>[00:38:51] Client acquisition: Twitter, referrals, and content marketing</p><p>[00:41:18] The challenge of balancing growth with service delivery</p><p>[00:45:03] The reality of entrepreneurship—why you’re never fully “off”</p><p>[00:50:06] Book recommendations for agency owners and entrepreneurs</p><p>[00:52:54] Where Joey sees Agent CFO in the next year</p><p><strong>Links:</strong></p><ul><li>Joey de Wit on LinkedIn: <a href="https://www.linkedin.com/in/joeydewit/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/joeydewit/</a></li><li>Joey de Wit on X: <a href="https://x.com/joeydewit_" rel="noopener noreferrer" target="_blank">https://x.com/joeydewit</a></li><li>AgenCFO: <a href="https://www.agencfo.com/" rel="noopener noreferrer" target="_blank">https://www.agencfo.com/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li></ul><br/><p>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></p>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">ee256e9f-e6de-4f43-b5ce-0157a091df08</guid><itunes:image href="https://artwork.captivate.fm/bdf0e88b-ea0a-43e1-b35c-ac6fb66140a0/DH87F0iR7Tw7MoHGXwiUn5Ko.jpg"/><pubDate>Tue, 25 Feb 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/a9b4518f-838f-4489-a253-bd5876077c49/RT-EP-18-Joey-de-Wit-AUDIO-V1.mp3" length="53674735" type="audio/mpeg"/><itunes:duration>55:55</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>18</itunes:episode><podcast:episode>18</podcast:episode><podcast:season>1</podcast:season></item><item><title>Scaling Success: Agencies, AI, and Acquisition with Corey Northcutt</title><itunes:title>Scaling Success: Agencies, AI, and Acquisition with Corey Northcutt</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with Corey Northcutt, a serial entrepreneur and Chief Optimization Officer at Orbit Media Studios. Corey shares his journey from founding a hosting company in college to leading and selling multiple agencies, culminating in his role at Orbit Media. They discuss the evolution of digital agencies, the role of AI in marketing and optimization, and how agencies can leverage automation for smarter workflows. Corey also shares his perspective on junior roles in the AI era, the future of digital service businesses, and why he sees agency work as more resilient than ever. Whether you’re building an agency, integrating AI into your workflow, or considering an acquisition, this conversation offers valuable insights from an industry leader.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:22] Introduction to Corey Northcutt and his entrepreneurial journey.&nbsp;</p><p>[00:01:27] Corey’s background in building internet companies and selling agencies.&nbsp;</p><p>[00:02:04] The role of Chief Optimization Officer at Orbit Media Studios.&nbsp;</p><p>[00:04:46] How Corey transitioned from running his own agency to joining Orbit.&nbsp;</p><p>[00:06:05] The size, structure, and services of Orbit Media Studios.&nbsp;</p><p>[00:07:05] AI’s impact on SEO, content marketing, and agency workflows.&nbsp;</p><p>[00:08:33] The role of AI in finding deficiencies vs. creating efficiencies.&nbsp;</p><p>[00:10:46] AI’s ability to process and analyze large datasets for decision-making.&nbsp;</p><p>[00:13:52] Does AI pose a threat to agencies, or is it a tool for growth?&nbsp;</p><p>[00:16:47] The evolving role of junior employees in the AI era.&nbsp;</p><p>[00:19:00] Corey’s early experiences launching a hosting business.&nbsp;</p><p>[00:22:10] Growth hacking strategies and how Corey found underserved markets.&nbsp;</p><p>[00:26:45] The intersection of AI, automation, and consulting work.&nbsp;</p><p>[00:30:15] Predictions for the future of digital agencies in an AI-driven world.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Corey Northcutt on LinkedIn: <a href="https://www.linkedin.com/in/coreynorthcutt/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/coreynorthcutt/</a>&nbsp;</li><li>Corey Northcutt on X: <a href="https://x.com/corey_northcutt" rel="noopener noreferrer" target="_blank">https://x.com/corey_northcutt</a>&nbsp;</li><li>Orbit Media; <a href="https://www.orbitmedia.com/" rel="noopener noreferrer" target="_blank">https://www.orbitmedia.com/</a>&nbsp;</li><li>Google Ranking Factors: <a href="https://www.orbitmedia.com/google-ranking-factors/" rel="noopener noreferrer" target="_blank">https://www.orbitmedia.com/google-ranking-factors/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with Corey Northcutt, a serial entrepreneur and Chief Optimization Officer at Orbit Media Studios. Corey shares his journey from founding a hosting company in college to leading and selling multiple agencies, culminating in his role at Orbit Media. They discuss the evolution of digital agencies, the role of AI in marketing and optimization, and how agencies can leverage automation for smarter workflows. Corey also shares his perspective on junior roles in the AI era, the future of digital service businesses, and why he sees agency work as more resilient than ever. Whether you’re building an agency, integrating AI into your workflow, or considering an acquisition, this conversation offers valuable insights from an industry leader.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:22] Introduction to Corey Northcutt and his entrepreneurial journey.&nbsp;</p><p>[00:01:27] Corey’s background in building internet companies and selling agencies.&nbsp;</p><p>[00:02:04] The role of Chief Optimization Officer at Orbit Media Studios.&nbsp;</p><p>[00:04:46] How Corey transitioned from running his own agency to joining Orbit.&nbsp;</p><p>[00:06:05] The size, structure, and services of Orbit Media Studios.&nbsp;</p><p>[00:07:05] AI’s impact on SEO, content marketing, and agency workflows.&nbsp;</p><p>[00:08:33] The role of AI in finding deficiencies vs. creating efficiencies.&nbsp;</p><p>[00:10:46] AI’s ability to process and analyze large datasets for decision-making.&nbsp;</p><p>[00:13:52] Does AI pose a threat to agencies, or is it a tool for growth?&nbsp;</p><p>[00:16:47] The evolving role of junior employees in the AI era.&nbsp;</p><p>[00:19:00] Corey’s early experiences launching a hosting business.&nbsp;</p><p>[00:22:10] Growth hacking strategies and how Corey found underserved markets.&nbsp;</p><p>[00:26:45] The intersection of AI, automation, and consulting work.&nbsp;</p><p>[00:30:15] Predictions for the future of digital agencies in an AI-driven world.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Corey Northcutt on LinkedIn: <a href="https://www.linkedin.com/in/coreynorthcutt/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/coreynorthcutt/</a>&nbsp;</li><li>Corey Northcutt on X: <a href="https://x.com/corey_northcutt" rel="noopener noreferrer" target="_blank">https://x.com/corey_northcutt</a>&nbsp;</li><li>Orbit Media; <a href="https://www.orbitmedia.com/" rel="noopener noreferrer" target="_blank">https://www.orbitmedia.com/</a>&nbsp;</li><li>Google Ranking Factors: <a href="https://www.orbitmedia.com/google-ranking-factors/" rel="noopener noreferrer" target="_blank">https://www.orbitmedia.com/google-ranking-factors/</a>&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">0e76dee4-4264-45ac-932b-628756f1de71</guid><itunes:image href="https://artwork.captivate.fm/77e42a1d-8a2f-4c0f-9a31-48a36201d1e6/S0IjCWS2vaT71w735RGaA_fj.jpg"/><pubDate>Tue, 18 Feb 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/ff09e678-d1d2-4bb3-82f6-67e5fe574f70/RT-EP-17-Corey-Northcutt-AUDIO-V1.mp3" length="46491270" type="audio/mpeg"/><itunes:duration>48:26</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>17</itunes:episode><podcast:episode>17</podcast:episode><podcast:season>1</podcast:season></item><item><title>Scaling a Strategy-Driven Agency with John-Henry Scherck</title><itunes:title>Scaling a Strategy-Driven Agency with John-Henry Scherck</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes speaks with John-Henry Scherck, the founder of Growth Plays, a B2B SEO and content strategy agency. John-Henry shares his transition from a solo consultant to building a growing agency, despite initially vowing never to hire employees. He discusses the challenges of scaling a strategy-driven service, the importance of hiring experienced talent, and how his approach differs from traditional agency models. The conversation explores the difficulty of getting strategic recommendations implemented, how to align content strategy with business objectives, and the key traits he looks for in hires. John-Henry also delves into personal branding, client acquisition through reputation, and how his agency balances autonomy and structure.&nbsp;&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:01:14] John-Henry’s early mindset: Why he originally resisted hiring.&nbsp;</p><p>[00:02:38] How Growth Plays differentiates from traditional agencies.&nbsp;</p><p>[00:03:52] The challenges of scaling a strategy-driven business.&nbsp;</p><p>[00:04:54] How Growth Plays positions itself in the B2B SEO and content strategy space.&nbsp;</p><p>[00:06:08] The hardest part of scaling strategy: Getting recommendations implemented.&nbsp;</p><p>[00:07:42] Creating urgency in content strategy to drive execution.&nbsp;</p><p>[00:09:50] Aligning strategy with business goals, public earnings reports, and KPIs.&nbsp;</p><p>[00:12:11] The importance of one-on-one stakeholder conversations to extract real insights.&nbsp;</p><p>[00:15:25] Key hiring attributes: Critical thinking, communication, and autonomy.&nbsp;</p><p>[00:18:28] How John-Henry builds a team that counterbalances his own strengths and weaknesses.&nbsp;</p><p>[00:20:54] The role of personal branding and word-of-mouth in agency growth.&nbsp;</p><p>[00:22:22] Delivering great work as the best marketing strategy.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>John-Henry Scherck on LinkedIn: <a href="https://www.linkedin.com/in/jhtscherck/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jhtscherck/</a>&nbsp;</li><li>Growth Plays:<a href="https://rawkode.academy/" rel="noopener noreferrer" target="_blank"> </a>https://growthplays.com/&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes speaks with John-Henry Scherck, the founder of Growth Plays, a B2B SEO and content strategy agency. John-Henry shares his transition from a solo consultant to building a growing agency, despite initially vowing never to hire employees. He discusses the challenges of scaling a strategy-driven service, the importance of hiring experienced talent, and how his approach differs from traditional agency models. The conversation explores the difficulty of getting strategic recommendations implemented, how to align content strategy with business objectives, and the key traits he looks for in hires. John-Henry also delves into personal branding, client acquisition through reputation, and how his agency balances autonomy and structure.&nbsp;&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:01:14] John-Henry’s early mindset: Why he originally resisted hiring.&nbsp;</p><p>[00:02:38] How Growth Plays differentiates from traditional agencies.&nbsp;</p><p>[00:03:52] The challenges of scaling a strategy-driven business.&nbsp;</p><p>[00:04:54] How Growth Plays positions itself in the B2B SEO and content strategy space.&nbsp;</p><p>[00:06:08] The hardest part of scaling strategy: Getting recommendations implemented.&nbsp;</p><p>[00:07:42] Creating urgency in content strategy to drive execution.&nbsp;</p><p>[00:09:50] Aligning strategy with business goals, public earnings reports, and KPIs.&nbsp;</p><p>[00:12:11] The importance of one-on-one stakeholder conversations to extract real insights.&nbsp;</p><p>[00:15:25] Key hiring attributes: Critical thinking, communication, and autonomy.&nbsp;</p><p>[00:18:28] How John-Henry builds a team that counterbalances his own strengths and weaknesses.&nbsp;</p><p>[00:20:54] The role of personal branding and word-of-mouth in agency growth.&nbsp;</p><p>[00:22:22] Delivering great work as the best marketing strategy.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>John-Henry Scherck on LinkedIn: <a href="https://www.linkedin.com/in/jhtscherck/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jhtscherck/</a>&nbsp;</li><li>Growth Plays:<a href="https://rawkode.academy/" rel="noopener noreferrer" target="_blank"> </a>https://growthplays.com/&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">e19bf72f-c7b5-44c9-8a44-310e3123ad0b</guid><itunes:image href="https://artwork.captivate.fm/dedddea3-233d-4b10-8fb7-37539b8ea445/88soWQwCaUF4bKaPfkq6fBJD.jpg"/><pubDate>Tue, 11 Feb 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/47ed3fec-4d0c-4d46-b28a-9a245a65461f/RT-EP-16-John-Henry-Scherck-AUDIO-V1.mp3" length="47763120" type="audio/mpeg"/><itunes:duration>49:45</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>16</itunes:episode><podcast:episode>16</podcast:episode><podcast:season>1</podcast:season></item><item><title>Financial Clarity for Agencies with Paul Seaton</title><itunes:title>Financial Clarity for Agencies with Paul Seaton</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes speaks with Paul Seaton, founder of AgencyFi, which provides outsourced accounting and CFO services for digital and creative agencies. Paul shares his journey from Deloitte to running his own firm, helping agencies navigate financial complexities. They discuss the importance of understanding gross margins, structuring financials properly, and making strategic decisions to balance profitability and growth. Paul also delves into content marketing strategies, trust-building with clients, and the realities of scaling an agency while maintaining financial health. Whether you’re an agency owner looking to refine your financial strategy or someone interested in the business side of digital services, this episode offers valuable insights.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Introduction to Paul Seaton and AgencyFi.&nbsp;</p><p>[00:01:15] How Paul transitioned from Deloitte to launching his own firm.&nbsp;</p><p>[00:03:00] Why Paul chose to specialize in digital and creative agencies.&nbsp;</p><p>[00:04:25] Understanding the financial challenges agencies face.&nbsp;</p><p>[00:06:10] The importance of trust in financial services.&nbsp;</p><p>[00:07:45] Strategies for growing an agency-focused financial business.&nbsp;</p><p>[00:09:50] Content marketing as a key driver for client acquisition.&nbsp;</p><p>[00:12:15] The role of financial advisors in operational decisions.&nbsp;</p><p>[00:14:30] The significance of gross margins in agency profitability.&nbsp;</p><p>[00:17:00] Common financial misconceptions among agency owners.&nbsp;</p><p>[00:19:40] Best practices for structuring an agency’s P&amp;L statement.&nbsp;</p><p>[00:22:10] The challenges of scaling and hiring delivery managers.&nbsp;</p><p>[00:24:30] Balancing a lifestyle business vs. a scalable agency model.&nbsp;</p><p>[00:27:15] Paul's perspective on pricing, churn, and long-term client relationships.&nbsp;</p><p>[00:30:45] Final advice for agency owners looking to improve their finances.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Paul Seaton on LinkedIn: <a href="https://www.linkedin.com/in/paul-seaton-78392880/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/paul-seaton-78392880/</a>&nbsp;</li><li>AgencyFi:<a href="https://rawkode.academy/" rel="noopener noreferrer" target="_blank"> </a>https://www.agencyfi.co/&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li></ul><br/><p>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</p>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes speaks with Paul Seaton, founder of AgencyFi, which provides outsourced accounting and CFO services for digital and creative agencies. Paul shares his journey from Deloitte to running his own firm, helping agencies navigate financial complexities. They discuss the importance of understanding gross margins, structuring financials properly, and making strategic decisions to balance profitability and growth. Paul also delves into content marketing strategies, trust-building with clients, and the realities of scaling an agency while maintaining financial health. Whether you’re an agency owner looking to refine your financial strategy or someone interested in the business side of digital services, this episode offers valuable insights.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Introduction to Paul Seaton and AgencyFi.&nbsp;</p><p>[00:01:15] How Paul transitioned from Deloitte to launching his own firm.&nbsp;</p><p>[00:03:00] Why Paul chose to specialize in digital and creative agencies.&nbsp;</p><p>[00:04:25] Understanding the financial challenges agencies face.&nbsp;</p><p>[00:06:10] The importance of trust in financial services.&nbsp;</p><p>[00:07:45] Strategies for growing an agency-focused financial business.&nbsp;</p><p>[00:09:50] Content marketing as a key driver for client acquisition.&nbsp;</p><p>[00:12:15] The role of financial advisors in operational decisions.&nbsp;</p><p>[00:14:30] The significance of gross margins in agency profitability.&nbsp;</p><p>[00:17:00] Common financial misconceptions among agency owners.&nbsp;</p><p>[00:19:40] Best practices for structuring an agency’s P&amp;L statement.&nbsp;</p><p>[00:22:10] The challenges of scaling and hiring delivery managers.&nbsp;</p><p>[00:24:30] Balancing a lifestyle business vs. a scalable agency model.&nbsp;</p><p>[00:27:15] Paul's perspective on pricing, churn, and long-term client relationships.&nbsp;</p><p>[00:30:45] Final advice for agency owners looking to improve their finances.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Paul Seaton on LinkedIn: <a href="https://www.linkedin.com/in/paul-seaton-78392880/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/paul-seaton-78392880/</a>&nbsp;</li><li>AgencyFi:<a href="https://rawkode.academy/" rel="noopener noreferrer" target="_blank"> </a>https://www.agencyfi.co/&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li></ul><br/><p>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</p>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">fe0bce2f-cc9b-45e3-b2b1-ff6990eb488c</guid><itunes:image href="https://artwork.captivate.fm/5672e4be-cab6-480b-af64-be7a45f3ac17/-Cjs0TQq_aEC2BjtZNh4FN2T.jpg"/><pubDate>Tue, 04 Feb 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/654aed5a-52e4-4c55-b5dd-730a8c17a874/RT-EP-15-Paul-Seaton-AUDIO-V1.mp3" length="53471189" type="audio/mpeg"/><itunes:duration>55:42</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>15</itunes:episode><podcast:episode>15</podcast:episode><podcast:season>1</podcast:season></item><item><title>Unlocking the Power of PR: Aidan Sowa on Sales-Driven Strategies</title><itunes:title>Unlocking the Power of PR: Aidan Sowa on Sales-Driven Strategies</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Aidan Sowa, founder and CEO of VelvetVoice PR. Aidan shares his unique journey from running a lead generation agency to building a thriving PR firm. He dives into the intricacies of “sales-enabled PR,” blending traditional strategies with modern tools to maximize impact. Aidan unpacks the challenges agency owners face when relying solely on referrals and highlights how PR can amplify credibility, boost conversions, and even attract investors. From authentic storytelling to leveraging cold email campaigns and staying resilient through setbacks, Aidan’s insights are a must-listen for agency owners looking to scale effectively. Tune in to explore actionable PR strategies that fuel growth and sustain trust.</p><h3>Key Points From This Episode:</h3><p>[00:00:00] Karl Hughes introduces the episode and guest, Aidan Sowa, founder of VelvetVoice PR.</p><p>[00:01:00] Aidan explains VelvetVoice PR’s focus on building authority for entrepreneurs, influencers, and businesses.</p><p>[00:03:10] Importance of PR for influencers and how strategic press coverage drives credibility.</p><p>[00:05:14] Addressing challenges in PR attribution and maximizing ROI through social media and ads.</p><p>[00:07:22] The credibility impact of PR on startups and venture-backed companies.</p><p>[00:10:09] Advantages of “sales-enabled PR” over traditional approaches, focusing on measurable outcomes.</p><p>[00:13:41] Mistakes to avoid in PR campaigns, including overuse of press releases and poor messaging.</p><p>[00:16:03] Trends in PR for 2024, including the role of authenticity and the pitfalls of AI-generated content.</p><p>[00:19:10] Tools like HARO and local business coverage as cost-effective PR starting points for small teams.</p><p>[00:22:18] Aidan’s pivot from lead generation to PR during the COVID-19 pandemic.</p><p>[00:24:30] Lessons learned from early entrepreneurial challenges, including dealing with chargebacks.</p><p>[00:28:19] Scaling with cold email: Aidan shares practical strategies and tools for high-volume outreach.</p><p>[00:35:04] How authenticity and executive involvement enhance sales conversations with larger clients.</p><p>[00:43:22] Best practices for preventing chargebacks and ensuring payment security in digital services.</p><p>[00:47:18] Debunking myths around “quick success” and the value of persistence in scaling an agency.</p><p>[00:52:07] Aidan reflects on the importance of mindset, personal growth, and strategic goal-setting in entrepreneurship.</p><h3>Links:</h3><ul><li>Aidan Sowa on LinkedIn: <a href="https://www.linkedin.com/in/aidansowa/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/aidansowa/</a></li><li>Aidan Sowa on X: <a href="https://x.com/AidanCSowa" rel="noopener noreferrer" target="_blank">https://x.com/AidanCSowa</a></li><li>VelvetVoice PR: <a href="https://www.velvetvoicepr.com/" rel="noopener noreferrer" target="_blank">https://www.velvetvoicepr.com/</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Retained Trust: <a href="https://retainedtrust.com/" rel="noopener noreferrer" target="_blank">https://retainedtrust.com/</a></li></ul><br/><p>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com </a></p>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes speaks with Aidan Sowa, founder and CEO of VelvetVoice PR. Aidan shares his unique journey from running a lead generation agency to building a thriving PR firm. He dives into the intricacies of “sales-enabled PR,” blending traditional strategies with modern tools to maximize impact. Aidan unpacks the challenges agency owners face when relying solely on referrals and highlights how PR can amplify credibility, boost conversions, and even attract investors. From authentic storytelling to leveraging cold email campaigns and staying resilient through setbacks, Aidan’s insights are a must-listen for agency owners looking to scale effectively. Tune in to explore actionable PR strategies that fuel growth and sustain trust.</p><h3>Key Points From This Episode:</h3><p>[00:00:00] Karl Hughes introduces the episode and guest, Aidan Sowa, founder of VelvetVoice PR.</p><p>[00:01:00] Aidan explains VelvetVoice PR’s focus on building authority for entrepreneurs, influencers, and businesses.</p><p>[00:03:10] Importance of PR for influencers and how strategic press coverage drives credibility.</p><p>[00:05:14] Addressing challenges in PR attribution and maximizing ROI through social media and ads.</p><p>[00:07:22] The credibility impact of PR on startups and venture-backed companies.</p><p>[00:10:09] Advantages of “sales-enabled PR” over traditional approaches, focusing on measurable outcomes.</p><p>[00:13:41] Mistakes to avoid in PR campaigns, including overuse of press releases and poor messaging.</p><p>[00:16:03] Trends in PR for 2024, including the role of authenticity and the pitfalls of AI-generated content.</p><p>[00:19:10] Tools like HARO and local business coverage as cost-effective PR starting points for small teams.</p><p>[00:22:18] Aidan’s pivot from lead generation to PR during the COVID-19 pandemic.</p><p>[00:24:30] Lessons learned from early entrepreneurial challenges, including dealing with chargebacks.</p><p>[00:28:19] Scaling with cold email: Aidan shares practical strategies and tools for high-volume outreach.</p><p>[00:35:04] How authenticity and executive involvement enhance sales conversations with larger clients.</p><p>[00:43:22] Best practices for preventing chargebacks and ensuring payment security in digital services.</p><p>[00:47:18] Debunking myths around “quick success” and the value of persistence in scaling an agency.</p><p>[00:52:07] Aidan reflects on the importance of mindset, personal growth, and strategic goal-setting in entrepreneurship.</p><h3>Links:</h3><ul><li>Aidan Sowa on LinkedIn: <a href="https://www.linkedin.com/in/aidansowa/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/aidansowa/</a></li><li>Aidan Sowa on X: <a href="https://x.com/AidanCSowa" rel="noopener noreferrer" target="_blank">https://x.com/AidanCSowa</a></li><li>VelvetVoice PR: <a href="https://www.velvetvoicepr.com/" rel="noopener noreferrer" target="_blank">https://www.velvetvoicepr.com/</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Retained Trust: <a href="https://retainedtrust.com/" rel="noopener noreferrer" target="_blank">https://retainedtrust.com/</a></li></ul><br/><p>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com </a></p>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">32050de9-eedf-41dd-ab97-2e650b1a40b1</guid><itunes:image href="https://artwork.captivate.fm/7c8cd7c9-607b-47d6-893d-1401627f553e/J4ltq9s9v-zHxigJnnl7AG3o.jpg"/><pubDate>Tue, 28 Jan 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/00c30b5a-8b4e-43d3-8ed8-fe24b98cbfb6/RT-EP-14-AUDIO-V1.mp3" length="57783692" type="audio/mpeg"/><itunes:duration>01:00:11</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>14</itunes:episode><podcast:episode>14</podcast:episode><podcast:season>1</podcast:season></item><item><title>Breaking Down Business Books: Tevia Hoalst on Smarter Financial Management</title><itunes:title>Breaking Down Business Books: Tevia Hoalst on Smarter Financial Management</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes welcomes Tevia Hoalst, founder of TeKoda Accounting, for an engaging conversation on the world of small business finance. Tevia shares her journey from the restaurant industry to leading a team that helps entrepreneurs manage their day-to-day accounting with a personalized approach. They explore the differences between "tax books" and "business books" and why a tailored approach to financial reporting can make or break a company’s decision-making process. Tevia explains the importance of finding the right financial partner who understands the unique needs of small businesses and emphasizes how data-driven insights can alleviate growth-related cash flow challenges. The discussion also covers key growth lessons, cash cycle management, and the psychological highs and lows of entrepreneurship.</p><h3>Key Points From This Episode:</h3><p>[00:00:00] Karl Hughes welcomes guest Tevia Hoalst, founder of TeKoda Accounting.</p><p>[00:01:00] TeKoda Accounting’s personalized approach: Humanizing the bookkeeping process with client-tailored services.</p><p>[00:02:02] Internal vs. tax accounting: Differences in how business and tax books are organized and why both matter.</p><p>[00:04:58] The challenge of generic categories in tax-focused bookkeeping and its limitations on operational insights.</p><p>[00:08:26] The importance of hiring the right accounting professionals for small businesses.</p><p>[00:10:53] Insights from diverse industries: How observing different financial structures helps TeKoda’s Accounting provide better advice.</p><p>[00:14:24] Common triggers for outsourcing bookkeeping: When and why entrepreneurs seek professional financial management.</p><p>[00:17:31] The pitfalls of ignoring historical data and the importance of proactive financial planning.</p><p>[00:20:13] Why entrepreneurs may resist data-driven decisions and how to balance vision with practical financial insights.</p><p>[00:25:10] Managing growth-related cash flow challenges, such as negative cash cycles and solutions like credit lines and upfront payments.</p><p>[00:28:26] Strategic financial planning: Knowing when to secure funding before a growth phase to avoid cash crunches.</p><p>[00:31:03] Marketing challenges for service-based businesses and the importance of trust in customer acquisition.</p><p>[00:36:17] The hiring process at TeKoda Accounting: Culture-first recruiting and the use of live skills assessments.</p><p>[00:41:10] Managing the emotional highs and lows of entrepreneurship with the support of peer networks.</p><p>[00:46:07] Book recommendations for entrepreneurs: "Simple Numbers" by Greg Crabtree and "Awesomely Simple" by John Spence.</p><p>[00:50:46] Tevia’s goals for the future: Exploring growth through acquisitions and expanding brand visibility.</p><h3>Links:</h3><ul><li>Tevia Hoalst on LinkedIn: <a href="https://www.linkedin.com/in/tevia-hoalst/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/tevia-hoalst/</a></li><li>TeKoda Accounting: <a href="https://www.tekodaaccounting.com/" rel="noopener noreferrer" target="_blank">https://www.tekodaaccounting.com/</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Retained Trust: <a href="https://retainedtrust.com/" rel="noopener noreferrer" target="_blank">https://retainedtrust.com/</a></li></ul><br/><p>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com </a></p>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes welcomes Tevia Hoalst, founder of TeKoda Accounting, for an engaging conversation on the world of small business finance. Tevia shares her journey from the restaurant industry to leading a team that helps entrepreneurs manage their day-to-day accounting with a personalized approach. They explore the differences between "tax books" and "business books" and why a tailored approach to financial reporting can make or break a company’s decision-making process. Tevia explains the importance of finding the right financial partner who understands the unique needs of small businesses and emphasizes how data-driven insights can alleviate growth-related cash flow challenges. The discussion also covers key growth lessons, cash cycle management, and the psychological highs and lows of entrepreneurship.</p><h3>Key Points From This Episode:</h3><p>[00:00:00] Karl Hughes welcomes guest Tevia Hoalst, founder of TeKoda Accounting.</p><p>[00:01:00] TeKoda Accounting’s personalized approach: Humanizing the bookkeeping process with client-tailored services.</p><p>[00:02:02] Internal vs. tax accounting: Differences in how business and tax books are organized and why both matter.</p><p>[00:04:58] The challenge of generic categories in tax-focused bookkeeping and its limitations on operational insights.</p><p>[00:08:26] The importance of hiring the right accounting professionals for small businesses.</p><p>[00:10:53] Insights from diverse industries: How observing different financial structures helps TeKoda’s Accounting provide better advice.</p><p>[00:14:24] Common triggers for outsourcing bookkeeping: When and why entrepreneurs seek professional financial management.</p><p>[00:17:31] The pitfalls of ignoring historical data and the importance of proactive financial planning.</p><p>[00:20:13] Why entrepreneurs may resist data-driven decisions and how to balance vision with practical financial insights.</p><p>[00:25:10] Managing growth-related cash flow challenges, such as negative cash cycles and solutions like credit lines and upfront payments.</p><p>[00:28:26] Strategic financial planning: Knowing when to secure funding before a growth phase to avoid cash crunches.</p><p>[00:31:03] Marketing challenges for service-based businesses and the importance of trust in customer acquisition.</p><p>[00:36:17] The hiring process at TeKoda Accounting: Culture-first recruiting and the use of live skills assessments.</p><p>[00:41:10] Managing the emotional highs and lows of entrepreneurship with the support of peer networks.</p><p>[00:46:07] Book recommendations for entrepreneurs: "Simple Numbers" by Greg Crabtree and "Awesomely Simple" by John Spence.</p><p>[00:50:46] Tevia’s goals for the future: Exploring growth through acquisitions and expanding brand visibility.</p><h3>Links:</h3><ul><li>Tevia Hoalst on LinkedIn: <a href="https://www.linkedin.com/in/tevia-hoalst/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/tevia-hoalst/</a></li><li>TeKoda Accounting: <a href="https://www.tekodaaccounting.com/" rel="noopener noreferrer" target="_blank">https://www.tekodaaccounting.com/</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Retained Trust: <a href="https://retainedtrust.com/" rel="noopener noreferrer" target="_blank">https://retainedtrust.com/</a></li></ul><br/><p>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com </a></p>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">db87c557-ec9a-4052-8a5a-b95ab592a8e3</guid><itunes:image href="https://artwork.captivate.fm/6b63c9bd-c937-468b-9e98-6dbac0b3a156/FX_aj-gO2vlT-wKLETW3NKb6.jpg"/><pubDate>Tue, 21 Jan 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/0a8521eb-9623-4435-b929-2bca93023fd0/RT-EP-13-Tevia-Hoalst-AUDIO-V1.mp3" length="51691101" type="audio/mpeg"/><itunes:duration>53:51</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>13</itunes:episode><podcast:episode>13</podcast:episode><podcast:season>1</podcast:season></item><item><title>12 Books That Shaped My Entrepreneurial Journey</title><itunes:title>12 Books That Shaped My Entrepreneurial Journey</itunes:title><description><![CDATA[<p>In this solo episode of Retained Trust, host Karl Hughes takes a departure from his usual guest interviews to share a deeply personal and structured discussion on the 12 books that have most influenced his journey as an entrepreneur. Ranging from timeless classics to modern masterpieces, Karl reflects on how each book impacted his mindset, approach, and business strategies. From reshaping his understanding of productivity with The 4-Hour Work Week to conquering fear and embracing action with The Alchemist, this episode is packed with insights and practical takeaways. Tune in to discover how these powerful reads can help you grow, pivot, and achieve long-term success in your entrepreneurial endeavors.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Introduction to the solo episode and its purpose&nbsp;</p><p>[00:01:14] The 4-Hour Work Week by Tim Ferriss – early inspiration for productivity and freedom&nbsp;</p><p>[00:04:00] How to Win Friends and Influence People by Dale Carnegie – essential communication and rapport-building tips&nbsp;</p><p>[00:06:05] The Mom Test by Rob Fitzpatrick – validating business ideas the right way&nbsp;</p><p>[00:08:12] Big Magic by Elizabeth Gilbert &amp; The War of Art by Steven Pressfield – overcoming creative resistance and fear&nbsp;</p><p>[00:10:00] The E-Myth Revisited by Michael Gerber – building systems, not just products&nbsp;</p><p>[00:12:17] The Obstacle is the Way by Ryan Holiday – reframing challenges as growth opportunities&nbsp;</p><p>[00:13:25] How Will You Measure Your Life by Clayton Christensen – defining success beyond financial gains&nbsp;</p><p>[00:14:15] Buy Then Build by Walker Deibel – strategies for acquisition entrepreneurship&nbsp;</p><p>[00:16:03] Unlimited Power by Tony Robbins – the cycle of belief, action, and results&nbsp;</p><p>[00:17:35] The Gap and The Gain by Dan Sullivan and Dr. Benjamin Hardy – rethinking success and progress&nbsp;</p><p>[00:19:14] The Alchemist by Paulo Coelho – the importance of belief, purpose, and overcoming fear&nbsp;</p><p>[00:21:00] Final reflections and invitation for audience book recommendations&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Karl Hughes on X: <a href="https://x.com/karllhughes" rel="noopener noreferrer" target="_blank">https://x.com/karllhughes</a>&nbsp;</li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Retained Trust: <a href="https://retainedtrust.com/" rel="noopener noreferrer" target="_blank">https://retainedtrust.com/</a>&nbsp;</li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/><p>&nbsp;</p>]]></description><content:encoded><![CDATA[<p>In this solo episode of Retained Trust, host Karl Hughes takes a departure from his usual guest interviews to share a deeply personal and structured discussion on the 12 books that have most influenced his journey as an entrepreneur. Ranging from timeless classics to modern masterpieces, Karl reflects on how each book impacted his mindset, approach, and business strategies. From reshaping his understanding of productivity with The 4-Hour Work Week to conquering fear and embracing action with The Alchemist, this episode is packed with insights and practical takeaways. Tune in to discover how these powerful reads can help you grow, pivot, and achieve long-term success in your entrepreneurial endeavors.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Introduction to the solo episode and its purpose&nbsp;</p><p>[00:01:14] The 4-Hour Work Week by Tim Ferriss – early inspiration for productivity and freedom&nbsp;</p><p>[00:04:00] How to Win Friends and Influence People by Dale Carnegie – essential communication and rapport-building tips&nbsp;</p><p>[00:06:05] The Mom Test by Rob Fitzpatrick – validating business ideas the right way&nbsp;</p><p>[00:08:12] Big Magic by Elizabeth Gilbert &amp; The War of Art by Steven Pressfield – overcoming creative resistance and fear&nbsp;</p><p>[00:10:00] The E-Myth Revisited by Michael Gerber – building systems, not just products&nbsp;</p><p>[00:12:17] The Obstacle is the Way by Ryan Holiday – reframing challenges as growth opportunities&nbsp;</p><p>[00:13:25] How Will You Measure Your Life by Clayton Christensen – defining success beyond financial gains&nbsp;</p><p>[00:14:15] Buy Then Build by Walker Deibel – strategies for acquisition entrepreneurship&nbsp;</p><p>[00:16:03] Unlimited Power by Tony Robbins – the cycle of belief, action, and results&nbsp;</p><p>[00:17:35] The Gap and The Gain by Dan Sullivan and Dr. Benjamin Hardy – rethinking success and progress&nbsp;</p><p>[00:19:14] The Alchemist by Paulo Coelho – the importance of belief, purpose, and overcoming fear&nbsp;</p><p>[00:21:00] Final reflections and invitation for audience book recommendations&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Karl Hughes on X: <a href="https://x.com/karllhughes" rel="noopener noreferrer" target="_blank">https://x.com/karllhughes</a>&nbsp;</li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Retained Trust: <a href="https://retainedtrust.com/" rel="noopener noreferrer" target="_blank">https://retainedtrust.com/</a>&nbsp;</li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/><p>&nbsp;</p>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">47cec982-55c5-47b0-809a-f7e6d159580a</guid><itunes:image href="https://artwork.captivate.fm/ed7b9e98-3261-4dd8-b926-9c405da05035/pNvQi71bHKcD74JGmmi1usVU.png"/><pubDate>Tue, 14 Jan 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/510eeb54-c2e3-4974-82ef-eab0cccb070f/RT-EP-12-FINAL.mp3" length="21978800" type="audio/mpeg"/><itunes:duration>22:54</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>12</itunes:episode><podcast:episode>12</podcast:episode><podcast:season>1</podcast:season></item><item><title>Exploring the Entrepreneurial Maze with Bob Tripathi</title><itunes:title>Exploring the Entrepreneurial Maze with Bob Tripathi</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes speaks with Bob Tripathi, founder of Digital Sparx Marketing, about his fascinating journey through corporate roles, entrepreneurial pivots, and building a thriving marketing agency. Bob reflects on lessons learned from startups and large companies, discusses the importance of patience and adaptability, and shares how he turned challenges like the pandemic into opportunities with resourcefulness and grit. From digital marketing innovations to launching a PPE business during a crisis, Bob’s story is a testament to the power of resilience, curiosity, and lifelong learning. Tune in for insights into agency growth, navigating business hurdles, and fostering genuine human connections in work and life.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Introduction to Bob Tripathi and his journey in marketing and entrepreneurship.&nbsp;</p><p>[00:01:16] Bob introduces Digital Sparx Marketing and its data-driven approach.&nbsp;</p><p>[00:03:06] The challenge of understanding the marketing funnel and utilizing data effectively.&nbsp;</p><p>[00:05:13] Bob’s career shift from corporate giants like Discover to startups.&nbsp;</p><p>[00:08:26] Differences in skillsets required for startups versus big corporations.&nbsp;</p><p>[00:11:23] Developing patience as a key skill for agency success.&nbsp;</p><p>[00:14:15] Founding Online Marketing Training and identifying a market gap.&nbsp;</p><p>[00:18:08] Transitioning into running an agency despite initial reluctance.&nbsp;</p><p>[00:24:19] Bob’s pivot during the pandemic to launch a successful PPE business.&nbsp;</p><p>[00:30:23] Lessons from the pandemic-driven business experience.&nbsp;</p><p>[00:36:54] The importance of continuous learning and curiosity.&nbsp;</p><p>[00:39:35] Building a support network and valuing diverse perspectives.&nbsp;</p><p>[00:44:04] Bob’s reflections on reading the Bhagavad Gita and staying present in life and business.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Bob Tripathi on LinkedIn: <a href="https://www.linkedin.com/in/bobtripathi/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/bobtripathi/</a>&nbsp;</li><li>Digital Sparx:<a href="https://rawkode.academy/" rel="noopener noreferrer" target="_blank"> </a>https://digitalsparxmarketing.com/&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/><p>&nbsp;</p>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes speaks with Bob Tripathi, founder of Digital Sparx Marketing, about his fascinating journey through corporate roles, entrepreneurial pivots, and building a thriving marketing agency. Bob reflects on lessons learned from startups and large companies, discusses the importance of patience and adaptability, and shares how he turned challenges like the pandemic into opportunities with resourcefulness and grit. From digital marketing innovations to launching a PPE business during a crisis, Bob’s story is a testament to the power of resilience, curiosity, and lifelong learning. Tune in for insights into agency growth, navigating business hurdles, and fostering genuine human connections in work and life.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Introduction to Bob Tripathi and his journey in marketing and entrepreneurship.&nbsp;</p><p>[00:01:16] Bob introduces Digital Sparx Marketing and its data-driven approach.&nbsp;</p><p>[00:03:06] The challenge of understanding the marketing funnel and utilizing data effectively.&nbsp;</p><p>[00:05:13] Bob’s career shift from corporate giants like Discover to startups.&nbsp;</p><p>[00:08:26] Differences in skillsets required for startups versus big corporations.&nbsp;</p><p>[00:11:23] Developing patience as a key skill for agency success.&nbsp;</p><p>[00:14:15] Founding Online Marketing Training and identifying a market gap.&nbsp;</p><p>[00:18:08] Transitioning into running an agency despite initial reluctance.&nbsp;</p><p>[00:24:19] Bob’s pivot during the pandemic to launch a successful PPE business.&nbsp;</p><p>[00:30:23] Lessons from the pandemic-driven business experience.&nbsp;</p><p>[00:36:54] The importance of continuous learning and curiosity.&nbsp;</p><p>[00:39:35] Building a support network and valuing diverse perspectives.&nbsp;</p><p>[00:44:04] Bob’s reflections on reading the Bhagavad Gita and staying present in life and business.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Bob Tripathi on LinkedIn: <a href="https://www.linkedin.com/in/bobtripathi/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/bobtripathi/</a>&nbsp;</li><li>Digital Sparx:<a href="https://rawkode.academy/" rel="noopener noreferrer" target="_blank"> </a>https://digitalsparxmarketing.com/&nbsp;</li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/><p>&nbsp;</p>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">421ec070-ba6e-4313-8eb1-4df678978052</guid><itunes:image href="https://artwork.captivate.fm/6c134b12-4340-4ae4-a731-731f1e8c9d38/GDylbnj954wWRMlghpkr4M-2.jpg"/><pubDate>Tue, 07 Jan 2025 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/f2666c1a-6b67-463b-9e90-621533ff1b32/RT-EP-11-Bob-Tripathi-AUDIO-V1.mp3" length="47635643" type="audio/mpeg"/><itunes:duration>49:37</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>11</itunes:episode><podcast:episode>11</podcast:episode><podcast:season>1</podcast:season></item><item><title>The Agathist Mindset: Kyle Shevlin on Balancing Passion and Profit in Agency Life</title><itunes:title>The Agathist Mindset: Kyle Shevlin on Balancing Passion and Profit in Agency Life</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with Kyle Shevlin, founder of Agathist, a software development agency specializing in React and React Native. Kyle shares his journey from freelancing and full-time development roles to establishing Agathist, focusing on creating "good software by good people." He delves into the challenges of transitioning from solo work to agency leadership, his philosophy of balancing profitability with passion, and the practical strategies he employs to build a sustainable business. The conversation highlights Agathist’s unique strengths, including deep technical expertise, client trust, and the importance of fostering a flexible, supportive work environment. Whether you're an agency owner or a developer considering the leap, this episode offers valuable insights into scaling with purpose and maintaining a personal touch in business.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:44] Introduction to Kyle Shevlin and Agathist: "Good software by good people."</p><p>[00:01:35] Kyle explains the origins of the Agathist name and its philosophical significance.</p><p>[00:04:33] Transitioning from freelancing and full-time roles to building an agency.</p><p>[00:06:44] The balance between passion-driven projects and profitability.</p><p>[00:08:01] Neurodivergence and its role in shaping Kyle’s approach to business.</p><p>[00:14:29] The importance of referrals in landing early clients.</p><p>[00:17:00] Agathist’s differentiation: deep React/React Native expertise and project agility.</p><p>[00:20:08] Balancing quality and speed while delivering software projects.</p><p>[00:25:43] Agathist’s vision: building a small, cohesive, and impactful team.</p><p>[00:33:13] Avoiding burnout and creating a sustainable work-life balance.</p><p>[00:41:27] The privilege of support systems in entrepreneurship.</p><p>[00:48:59] Kyle’s philosophical approach to growth and business sustainability.</p><p><strong>Links:</strong></p><ul><li>Kyle Shevlin on LinkedIn:<a href="https://www.linkedin.com/in/georgezlatin/" rel="noopener noreferrer" target="_blank"> </a><a href="https://www.linkedin.com/in/kyleshevlin/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/kyleshevlin/</a></li><li>Agathist: <a href="https://agath.ist/" rel="noopener noreferrer" target="_blank">https://agath.ist/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with Kyle Shevlin, founder of Agathist, a software development agency specializing in React and React Native. Kyle shares his journey from freelancing and full-time development roles to establishing Agathist, focusing on creating "good software by good people." He delves into the challenges of transitioning from solo work to agency leadership, his philosophy of balancing profitability with passion, and the practical strategies he employs to build a sustainable business. The conversation highlights Agathist’s unique strengths, including deep technical expertise, client trust, and the importance of fostering a flexible, supportive work environment. Whether you're an agency owner or a developer considering the leap, this episode offers valuable insights into scaling with purpose and maintaining a personal touch in business.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:44] Introduction to Kyle Shevlin and Agathist: "Good software by good people."</p><p>[00:01:35] Kyle explains the origins of the Agathist name and its philosophical significance.</p><p>[00:04:33] Transitioning from freelancing and full-time roles to building an agency.</p><p>[00:06:44] The balance between passion-driven projects and profitability.</p><p>[00:08:01] Neurodivergence and its role in shaping Kyle’s approach to business.</p><p>[00:14:29] The importance of referrals in landing early clients.</p><p>[00:17:00] Agathist’s differentiation: deep React/React Native expertise and project agility.</p><p>[00:20:08] Balancing quality and speed while delivering software projects.</p><p>[00:25:43] Agathist’s vision: building a small, cohesive, and impactful team.</p><p>[00:33:13] Avoiding burnout and creating a sustainable work-life balance.</p><p>[00:41:27] The privilege of support systems in entrepreneurship.</p><p>[00:48:59] Kyle’s philosophical approach to growth and business sustainability.</p><p><strong>Links:</strong></p><ul><li>Kyle Shevlin on LinkedIn:<a href="https://www.linkedin.com/in/georgezlatin/" rel="noopener noreferrer" target="_blank"> </a><a href="https://www.linkedin.com/in/kyleshevlin/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/kyleshevlin/</a></li><li>Agathist: <a href="https://agath.ist/" rel="noopener noreferrer" target="_blank">https://agath.ist/</a></li><li>Karl Hughes on LinkedIn:<a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant:<a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank"> https://thepodcastconsultant.com </a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">fcdcd814-1a61-4781-9fc4-0033323cea31</guid><itunes:image href="https://artwork.captivate.fm/10316f28-0edb-4113-bec9-63a8d4e84c2b/AJEQBZXSIU8EFCTvLorGa5Yt.jpg"/><pubDate>Tue, 31 Dec 2024 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/197692f2-cdf2-45d1-ab98-682bfa6c54a5/RT-EP-10-Kyle-Shevlin-FINAL.mp3" length="52472266" type="audio/mpeg"/><itunes:duration>54:40</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>10</itunes:episode><podcast:episode>10</podcast:episode><podcast:season>1</podcast:season></item><item><title>From Intern to Industry Leader: George Zlatin’s SEO Story</title><itunes:title>From Intern to Industry Leader: George Zlatin’s SEO Story</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with George Zlatin, co-founder of Digital Third Coast, a Chicago-based SEO and digital marketing agency. George shares his unconventional entry into the digital marketing world, starting from launching an online dog boutique to becoming a respected SEO expert and business leader. They explore the evolution of SEO, including how Digital Third Coast has adapted to changing algorithms and AI-driven content strategies. George also reflects on building a business, hiring the right people, and stepping back from leadership roles to pursue what he loves most — marketing and product development.</p><h3>Key Points From This Episode:</h3><p>[00:00:00] George’s career beginnings: from online dog boutique to SEO agency founder.</p><p>[00:02:02] The founding story of Digital Third Coast in Chicago.</p><p>[00:05:03] Early SEO tactics and how the industry has evolved.</p><p>[00:08:10] Hiring challenges and the impact of a great sales hire.</p><p>[00:13:25] Adapting to remote work and expanding client reach beyond Chicago.</p><p>[00:17:08] Delegating work and trusting team members for business growth.</p><p>[00:23:10] SEO’s future: The rise of AI and shifts in Google search results.</p><p>[00:29:17] Effective content marketing strategies in a changing SEO landscape.</p><p>[00:34:12] Using AI as a productivity tool in marketing and content creation.</p><p>[00:40:05] Educating the next generation about AI and technology.</p><p>[00:42:15] Recommended reads: <em>Who Not How</em> and <em>Top Five Regrets of the Dying</em>.</p><p>[00:46:20] George’s personal passion: rediscovering music through guitar lessons.</p><h3>Links:</h3><ul><li>George Zlatin on LinkedIn: <a href="https://www.linkedin.com/in/georgezlatin/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/georgezlatin/</a></li><li>Digital Third Coast: <a href="https://www.digitalthirdcoast.com/" rel="noopener noreferrer" target="_blank">https://www.digitalthirdcoast.com/</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with George Zlatin, co-founder of Digital Third Coast, a Chicago-based SEO and digital marketing agency. George shares his unconventional entry into the digital marketing world, starting from launching an online dog boutique to becoming a respected SEO expert and business leader. They explore the evolution of SEO, including how Digital Third Coast has adapted to changing algorithms and AI-driven content strategies. George also reflects on building a business, hiring the right people, and stepping back from leadership roles to pursue what he loves most — marketing and product development.</p><h3>Key Points From This Episode:</h3><p>[00:00:00] George’s career beginnings: from online dog boutique to SEO agency founder.</p><p>[00:02:02] The founding story of Digital Third Coast in Chicago.</p><p>[00:05:03] Early SEO tactics and how the industry has evolved.</p><p>[00:08:10] Hiring challenges and the impact of a great sales hire.</p><p>[00:13:25] Adapting to remote work and expanding client reach beyond Chicago.</p><p>[00:17:08] Delegating work and trusting team members for business growth.</p><p>[00:23:10] SEO’s future: The rise of AI and shifts in Google search results.</p><p>[00:29:17] Effective content marketing strategies in a changing SEO landscape.</p><p>[00:34:12] Using AI as a productivity tool in marketing and content creation.</p><p>[00:40:05] Educating the next generation about AI and technology.</p><p>[00:42:15] Recommended reads: <em>Who Not How</em> and <em>Top Five Regrets of the Dying</em>.</p><p>[00:46:20] George’s personal passion: rediscovering music through guitar lessons.</p><h3>Links:</h3><ul><li>George Zlatin on LinkedIn: <a href="https://www.linkedin.com/in/georgezlatin/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/georgezlatin/</a></li><li>Digital Third Coast: <a href="https://www.digitalthirdcoast.com/" rel="noopener noreferrer" target="_blank">https://www.digitalthirdcoast.com/</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">6241acc0-7f07-4e97-87fa-348d90164e61</guid><itunes:image href="https://artwork.captivate.fm/02a2d4fc-92ad-42b1-9491-d7e5649992c6/l7dqhidapHiLVukPKBHZoY24.jpg"/><pubDate>Tue, 24 Dec 2024 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/7fa2d8fc-48c5-4195-b1b2-38b3b199e10e/RT-EP-09-George-Zlatin-FINAL.mp3" length="46544769" type="audio/mpeg"/><itunes:duration>48:29</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>9</itunes:episode><podcast:episode>9</podcast:episode><podcast:season>1</podcast:season></item><item><title>Building Trust Through Authentic Content: David Flanagan&apos;s Story</title><itunes:title>Building Trust Through Authentic Content: David Flanagan&apos;s Story</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with David Flanagan, founder of The Rawkode Academy and a veteran in developer advocacy. David shares his entrepreneurial journey, from building a niche YouTube channel to launching a unique business model centered on authentic, developer-focused content. They discuss the risks of leaving a stable job, how to monetize a passion project, and the complexities of balancing creativity with business strategy. David opens up about the struggles of pricing services, managing client expectations, and even recovering after a devastating office fire. Tune in for a candid look at how to build a business with authenticity at its core.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Karl Hughes introduces the episode and David Flanagan's background.&nbsp;</p><p>[00:01:00] David shares his early career in developer relations at InfluxDB and Equinix.&nbsp;</p><p>[00:02:14] Launching The Rawkode Academy after leaving full-time employment.&nbsp;</p><p>[00:04:03] Balancing career risks with family responsibilities while starting a business.&nbsp;</p><p>[00:07:15] Signing the first client contract and turning leads into partnerships.&nbsp;</p><p>[00:10:08] Experimenting with early business models and adjusting pricing strategies.&nbsp;</p><p>[00:16:20] Establishing core business values: authenticity, organic content, and embracing failure.&nbsp;</p><p>[00:22:45] Challenges of developer marketing and the importance of educational content.&nbsp;</p><p>[00:28:07] Managing the complexities of a one-person business and scaling production.&nbsp;</p><p>[00:34:12] Explaining The Rawkode Academy’s partnership model and its unique structure.&nbsp;</p><p>[00:42:36] Comparing traditional marketing tactics like trade shows to a value-driven partnership approach.&nbsp;</p><p>[00:48:27] Lessons learned about pricing and securing clients through tailored offers.&nbsp;</p><p>[00:54:05] Reflecting on rebuilding after a major office fire and finding a renewed business focus.&nbsp;</p><p>[00:57:25] Looking ahead: David’s future goals for scaling his platform and community.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>David Flanagan on LinkedIn: <a href="https://www.linkedin.com/in/rawkode/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/rawkode/</a>&nbsp;</li><li>Rawkode Academy: <a href="https://rawkode.academy/" rel="noopener noreferrer" target="_blank">https://rawkode.academy/</a>&nbsp;</li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with David Flanagan, founder of The Rawkode Academy and a veteran in developer advocacy. David shares his entrepreneurial journey, from building a niche YouTube channel to launching a unique business model centered on authentic, developer-focused content. They discuss the risks of leaving a stable job, how to monetize a passion project, and the complexities of balancing creativity with business strategy. David opens up about the struggles of pricing services, managing client expectations, and even recovering after a devastating office fire. Tune in for a candid look at how to build a business with authenticity at its core.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Karl Hughes introduces the episode and David Flanagan's background.&nbsp;</p><p>[00:01:00] David shares his early career in developer relations at InfluxDB and Equinix.&nbsp;</p><p>[00:02:14] Launching The Rawkode Academy after leaving full-time employment.&nbsp;</p><p>[00:04:03] Balancing career risks with family responsibilities while starting a business.&nbsp;</p><p>[00:07:15] Signing the first client contract and turning leads into partnerships.&nbsp;</p><p>[00:10:08] Experimenting with early business models and adjusting pricing strategies.&nbsp;</p><p>[00:16:20] Establishing core business values: authenticity, organic content, and embracing failure.&nbsp;</p><p>[00:22:45] Challenges of developer marketing and the importance of educational content.&nbsp;</p><p>[00:28:07] Managing the complexities of a one-person business and scaling production.&nbsp;</p><p>[00:34:12] Explaining The Rawkode Academy’s partnership model and its unique structure.&nbsp;</p><p>[00:42:36] Comparing traditional marketing tactics like trade shows to a value-driven partnership approach.&nbsp;</p><p>[00:48:27] Lessons learned about pricing and securing clients through tailored offers.&nbsp;</p><p>[00:54:05] Reflecting on rebuilding after a major office fire and finding a renewed business focus.&nbsp;</p><p>[00:57:25] Looking ahead: David’s future goals for scaling his platform and community.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>David Flanagan on LinkedIn: <a href="https://www.linkedin.com/in/rawkode/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/rawkode/</a>&nbsp;</li><li>Rawkode Academy: <a href="https://rawkode.academy/" rel="noopener noreferrer" target="_blank">https://rawkode.academy/</a>&nbsp;</li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">ce3c552c-32d1-4eb5-8aba-ec67f1bac1e5</guid><itunes:image href="https://artwork.captivate.fm/ff88bc44-b5bc-4723-939f-254e471a0643/dnJT_uwse8bR24l4G45hT8nv.jpg"/><pubDate>Tue, 17 Dec 2024 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/357ff9e1-7e2f-44ff-aaed-778f2d5e1250/RT-EP-08-FINAL.mp3" length="58918869" type="audio/mpeg"/><itunes:duration>01:01:22</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>8</itunes:episode><podcast:episode>8</podcast:episode><podcast:season>1</podcast:season></item><item><title>Mastering Business Finances with Chris Gwinn</title><itunes:title>Mastering Business Finances with Chris Gwinn</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with Chris Gwinn, founder of Midwest CFO, a fractional CFO firm helping small businesses thrive by optimizing financial strategies and preparing for growth or exits. Chris shares his entrepreneurial journey, transitioning from Great Lakes Advisory to Midwest CFO, and the lessons learned along the way. The discussion explores common financial mistakes in small businesses, the importance of understanding gross margins, and the role of financial strategy in scaling operations. Chris also delves into his service model, networking strategies, and future plans for scaling Midwest CFO. Whether you're an entrepreneur seeking financial clarity or looking to scale your business, this episode is packed with actionable insights.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Introduction to Chris Gwinn and Midwest CFO's mission.&nbsp;</p><p>[00:02:04] Challenges entrepreneurs face in understanding their financials.&nbsp;</p><p>[00:05:07] Common financial oversights in small businesses and their impact.&nbsp;</p><p>[00:09:14] The importance of gross margins and proper financial breakout.&nbsp;</p><p>[00:13:25] Balancing low-profit service lines with business strategy.&nbsp;</p><p>[00:17:32] Transitioning from Great Lakes Advisory to Midwest CFO.&nbsp;</p><p>[00:19:41] Identifying market needs for a scalable service offering.&nbsp;</p><p>[00:25:14] Networking and referrals as key growth strategies.&nbsp;</p><p>[00:33:05] Systematizing networking for sustained referrals.&nbsp;</p><p>[00:37:22] Structuring financial strategies to align with business goals.&nbsp;</p><p>[00:41:13] Plans for scaling Midwest CFO with fractional CFOs.&nbsp;</p><p>[00:49:12] Reflections on the emotional journey of entrepreneurship.&nbsp;</p><p>[00:52:10] Recommended reads for entrepreneurs and financial leaders.&nbsp;</p><p>[00:56:13] Chris’s vision for Midwest CFO in the next year.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Chris Gwinn on LinkedIn: <a href="https://www.linkedin.com/in/chris-gwinn-cfa-96383b26/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/chris-gwinn-cfa-96383b26/</a>&nbsp;</li><li>Midwest CFO: <a href="https://midwestcfo.com/" rel="noopener noreferrer" target="_blank">https://midwestcfo.com/</a>&nbsp;</li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/><p>&nbsp;</p>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with Chris Gwinn, founder of Midwest CFO, a fractional CFO firm helping small businesses thrive by optimizing financial strategies and preparing for growth or exits. Chris shares his entrepreneurial journey, transitioning from Great Lakes Advisory to Midwest CFO, and the lessons learned along the way. The discussion explores common financial mistakes in small businesses, the importance of understanding gross margins, and the role of financial strategy in scaling operations. Chris also delves into his service model, networking strategies, and future plans for scaling Midwest CFO. Whether you're an entrepreneur seeking financial clarity or looking to scale your business, this episode is packed with actionable insights.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Introduction to Chris Gwinn and Midwest CFO's mission.&nbsp;</p><p>[00:02:04] Challenges entrepreneurs face in understanding their financials.&nbsp;</p><p>[00:05:07] Common financial oversights in small businesses and their impact.&nbsp;</p><p>[00:09:14] The importance of gross margins and proper financial breakout.&nbsp;</p><p>[00:13:25] Balancing low-profit service lines with business strategy.&nbsp;</p><p>[00:17:32] Transitioning from Great Lakes Advisory to Midwest CFO.&nbsp;</p><p>[00:19:41] Identifying market needs for a scalable service offering.&nbsp;</p><p>[00:25:14] Networking and referrals as key growth strategies.&nbsp;</p><p>[00:33:05] Systematizing networking for sustained referrals.&nbsp;</p><p>[00:37:22] Structuring financial strategies to align with business goals.&nbsp;</p><p>[00:41:13] Plans for scaling Midwest CFO with fractional CFOs.&nbsp;</p><p>[00:49:12] Reflections on the emotional journey of entrepreneurship.&nbsp;</p><p>[00:52:10] Recommended reads for entrepreneurs and financial leaders.&nbsp;</p><p>[00:56:13] Chris’s vision for Midwest CFO in the next year.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Chris Gwinn on LinkedIn: <a href="https://www.linkedin.com/in/chris-gwinn-cfa-96383b26/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/chris-gwinn-cfa-96383b26/</a>&nbsp;</li><li>Midwest CFO: <a href="https://midwestcfo.com/" rel="noopener noreferrer" target="_blank">https://midwestcfo.com/</a>&nbsp;</li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/><p>&nbsp;</p>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">b3f525df-1bba-438f-a1ad-568e437293a7</guid><itunes:image href="https://artwork.captivate.fm/c0a8ec3b-f5f1-4bc0-91f0-3282f510377a/wPhdSx4kU0PAAwwtDSaTgyMJ.jpg"/><pubDate>Tue, 10 Dec 2024 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/19570c5f-94f8-47cd-862b-1d0d0838b243/RT-EP-07-FINAL.mp3" length="56397321" type="audio/mpeg"/><itunes:duration>58:45</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>7</itunes:episode><podcast:episode>7</podcast:episode><podcast:season>1</podcast:season></item><item><title>Building Resilience: Kon Kruglyak on Staffing Challenges and Entrepreneurial Growth</title><itunes:title>Building Resilience: Kon Kruglyak on Staffing Challenges and Entrepreneurial Growth</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes speaks with Kon Kruglyak, founder of Candidate IQ, about the realities of starting a staffing business in challenging economic times. Kon shares his journey from corporate and financial recruiting to launching his own agency. Together, they explore the highs and lows of the recruiting industry, the strategies for building relationships with clients, and the importance of persistence in entrepreneurship. Kon offers insights into navigating tough markets, the value of work-life balance, and what it takes to attract and retain talent. Tune in for an honest discussion about entrepreneurial resilience and the future of staffing.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Introduction to Kon Kruglyak and Candidate IQ.&nbsp;</p><p>[00:01:07] Overview of Candidate IQ’s staffing model and services.&nbsp;</p><p>[00:02:14] Challenges in recruiting amid economic shifts.&nbsp;</p><p>[00:03:04] The impact of economic conditions on recruitment strategies.&nbsp;</p><p>[00:06:19] Strategies for business resilience during downturns.&nbsp;</p><p>[00:07:12] Persistence and relationship-building in the recruiting industry.&nbsp;</p><p>[00:09:43] Key skills learned from corporate recruiting experience.&nbsp;</p><p>[00:15:12] Reflections on pursuing an MBA and its entrepreneurial impact.&nbsp;</p><p>[00:18:45] Gaining new problem-solving skills and networks through an MBA.&nbsp;</p><p>[00:19:27] Early strategies for generating business for Candidate IQ.&nbsp;</p><p>[00:21:19] Long-term vision: hiring and scaling the business.&nbsp;</p><p>[00:25:32] Balancing prospecting with service delivery.&nbsp;</p><p>[00:28:47] Staying resilient through rejection and market challenges.&nbsp;</p><p>[00:32:11] Lessons from starting a business in a downturn.&nbsp;</p><p>[00:39:04] Work-life balance, transparency, and culture for retaining talent.&nbsp;</p><p>[00:45:18] Reflections on productivity, flexibility, and the entrepreneurial journey.&nbsp;</p><p>[00:47:33] Kon’s vision for Candidate IQ over the next year.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Kon Kruglyak on LinkedIn: <a href="https://www.linkedin.com/in/konkruglyak/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/konkruglyak/</a>&nbsp;</li><li>Candidate IQ: <a href="https://thecandidateiq.com/" rel="noopener noreferrer" target="_blank">https://thecandidateiq.com/</a>&nbsp;</li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a>&nbsp;</li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes speaks with Kon Kruglyak, founder of Candidate IQ, about the realities of starting a staffing business in challenging economic times. Kon shares his journey from corporate and financial recruiting to launching his own agency. Together, they explore the highs and lows of the recruiting industry, the strategies for building relationships with clients, and the importance of persistence in entrepreneurship. Kon offers insights into navigating tough markets, the value of work-life balance, and what it takes to attract and retain talent. Tune in for an honest discussion about entrepreneurial resilience and the future of staffing.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Introduction to Kon Kruglyak and Candidate IQ.&nbsp;</p><p>[00:01:07] Overview of Candidate IQ’s staffing model and services.&nbsp;</p><p>[00:02:14] Challenges in recruiting amid economic shifts.&nbsp;</p><p>[00:03:04] The impact of economic conditions on recruitment strategies.&nbsp;</p><p>[00:06:19] Strategies for business resilience during downturns.&nbsp;</p><p>[00:07:12] Persistence and relationship-building in the recruiting industry.&nbsp;</p><p>[00:09:43] Key skills learned from corporate recruiting experience.&nbsp;</p><p>[00:15:12] Reflections on pursuing an MBA and its entrepreneurial impact.&nbsp;</p><p>[00:18:45] Gaining new problem-solving skills and networks through an MBA.&nbsp;</p><p>[00:19:27] Early strategies for generating business for Candidate IQ.&nbsp;</p><p>[00:21:19] Long-term vision: hiring and scaling the business.&nbsp;</p><p>[00:25:32] Balancing prospecting with service delivery.&nbsp;</p><p>[00:28:47] Staying resilient through rejection and market challenges.&nbsp;</p><p>[00:32:11] Lessons from starting a business in a downturn.&nbsp;</p><p>[00:39:04] Work-life balance, transparency, and culture for retaining talent.&nbsp;</p><p>[00:45:18] Reflections on productivity, flexibility, and the entrepreneurial journey.&nbsp;</p><p>[00:47:33] Kon’s vision for Candidate IQ over the next year.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Kon Kruglyak on LinkedIn: <a href="https://www.linkedin.com/in/konkruglyak/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/konkruglyak/</a>&nbsp;</li><li>Candidate IQ: <a href="https://thecandidateiq.com/" rel="noopener noreferrer" target="_blank">https://thecandidateiq.com/</a>&nbsp;</li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a>&nbsp;</li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">26be52c3-1aa8-4edc-9880-62956e32daf4</guid><itunes:image href="https://artwork.captivate.fm/6863c17e-e27c-48d1-beba-1e5aeb320d38/a-r_ESjVzcEgeqAOG6vtQAZg.jpg"/><pubDate>Tue, 03 Dec 2024 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/97d82b82-497f-4b38-93b1-50d5f96e071f/RT-EP-06-FINAL.mp3" length="46589909" type="audio/mpeg"/><itunes:duration>48:32</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>6</itunes:episode><podcast:episode>6</podcast:episode><podcast:season>1</podcast:season></item><item><title>Building Beyond Boundaries:  Kurt Schnakenberg&apos;s Journey from Chicago Brass to ADBM</title><itunes:title>Building Beyond Boundaries:  Kurt Schnakenberg&apos;s Journey from Chicago Brass to ADBM</itunes:title><description><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with Kurt Schnakenberg, co-founder of Chicago Brass and ADBM, to discuss his entrepreneurial journey and the innovative approaches he’s using to redefine his industries. From building a niche architectural consulting firm to launching ADBM—a pioneering agency offering ethical offshore staffing solutions—Kurt shares insights into scaling businesses, creating value through specialization, and maintaining authenticity in leadership. He emphasizes the importance of empathy in global workforces and discusses how to navigate challenges like onboarding, customer resistance, and balancing multiple ventures. Tune in for actionable strategies, hard-won lessons, and a candid look at the highs and lows of entrepreneurship.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Karl introduces Kurt Schnakenberg and starts with a light-hearted conversation about hats and personal presentation.&nbsp;</p><p>[00:02:45] Kurt discusses his role at Chicago Brass and how appearance has influenced his interactions in the industry.&nbsp;</p><p>[00:05:12] Kurt describes the founding of Chicago Brass and its focus on high-end architectural hardware.&nbsp;</p><p>[00:06:58] Challenges in the building materials industry spark the creation of ADBM to address inefficiencies.&nbsp;</p><p>[00:08:42] Kurt explains the pivot to staffing and the importance of simplicity in the business model.&nbsp;</p><p>[00:10:33] Indicators of product-market fit: strong early demand and straightforward sales conversations.&nbsp;</p><p>[00:13:17] Ethical offshoring: maintaining fair wages, treating offshore staff with respect, and building long-term relationships.&nbsp;</p><p>[00:17:05] Navigating challenges in onboarding remote staff and addressing resistance within client companies.&nbsp;</p><p>[00:18:55] Tapping Kurt's network for initial growth and scaling the new business.&nbsp;</p><p>[00:24:05] Balancing time and emotional energy between Chicago Brass and ADBM.&nbsp;</p><p>[00:30:02] The advantages of niche focus and how it strengthens credibility and client trust.&nbsp;</p><p>[00:36:15] Managing the emotional highs and lows of entrepreneurship through metrics and reflection.&nbsp;</p><p>[00:40:15] Structured decision-making through assigning roles like optimist, pessimist, and pragmatist.&nbsp;</p><p>[00:43:50] Book recommendations for entrepreneurs: Rework by Jason Fried and Boutique by Greg Alexander.&nbsp;</p><p>[00:46:15] Kurt shares his one-year goals for ADBM: reaching 150 placements and delegating the sales role.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Kurt Schnakenberg on LinkedIn: <a href="https://www.linkedin.com/in/kurtschnakenberg/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/kurtschnakenberg/</a>&nbsp;</li><li>ADBM: <a href="https://adbm.agency/" rel="noopener noreferrer" target="_blank">https://adbm.agency/</a>&nbsp;</li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of <em>Retained Trust</em>, host Karl Hughes sits down with Kurt Schnakenberg, co-founder of Chicago Brass and ADBM, to discuss his entrepreneurial journey and the innovative approaches he’s using to redefine his industries. From building a niche architectural consulting firm to launching ADBM—a pioneering agency offering ethical offshore staffing solutions—Kurt shares insights into scaling businesses, creating value through specialization, and maintaining authenticity in leadership. He emphasizes the importance of empathy in global workforces and discusses how to navigate challenges like onboarding, customer resistance, and balancing multiple ventures. Tune in for actionable strategies, hard-won lessons, and a candid look at the highs and lows of entrepreneurship.&nbsp;</p><p><strong>Key Points From This Episode:</strong>&nbsp;</p><p>[00:00:00] Karl introduces Kurt Schnakenberg and starts with a light-hearted conversation about hats and personal presentation.&nbsp;</p><p>[00:02:45] Kurt discusses his role at Chicago Brass and how appearance has influenced his interactions in the industry.&nbsp;</p><p>[00:05:12] Kurt describes the founding of Chicago Brass and its focus on high-end architectural hardware.&nbsp;</p><p>[00:06:58] Challenges in the building materials industry spark the creation of ADBM to address inefficiencies.&nbsp;</p><p>[00:08:42] Kurt explains the pivot to staffing and the importance of simplicity in the business model.&nbsp;</p><p>[00:10:33] Indicators of product-market fit: strong early demand and straightforward sales conversations.&nbsp;</p><p>[00:13:17] Ethical offshoring: maintaining fair wages, treating offshore staff with respect, and building long-term relationships.&nbsp;</p><p>[00:17:05] Navigating challenges in onboarding remote staff and addressing resistance within client companies.&nbsp;</p><p>[00:18:55] Tapping Kurt's network for initial growth and scaling the new business.&nbsp;</p><p>[00:24:05] Balancing time and emotional energy between Chicago Brass and ADBM.&nbsp;</p><p>[00:30:02] The advantages of niche focus and how it strengthens credibility and client trust.&nbsp;</p><p>[00:36:15] Managing the emotional highs and lows of entrepreneurship through metrics and reflection.&nbsp;</p><p>[00:40:15] Structured decision-making through assigning roles like optimist, pessimist, and pragmatist.&nbsp;</p><p>[00:43:50] Book recommendations for entrepreneurs: Rework by Jason Fried and Boutique by Greg Alexander.&nbsp;</p><p>[00:46:15] Kurt shares his one-year goals for ADBM: reaching 150 placements and delegating the sales role.&nbsp;</p><p><strong>Links:</strong>&nbsp;</p><ul><li>Kurt Schnakenberg on LinkedIn: <a href="https://www.linkedin.com/in/kurtschnakenberg/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/kurtschnakenberg/</a>&nbsp;</li><li>ADBM: <a href="https://adbm.agency/" rel="noopener noreferrer" target="_blank">https://adbm.agency/</a>&nbsp;</li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a>&nbsp;</li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a>&nbsp;</li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">db0db144-31f1-43bf-9612-5283f59dbfe7</guid><itunes:image href="https://artwork.captivate.fm/eaf42964-1bbf-475b-8ca8-301ad98db5f0/L8ZyczwQArB30EZbf1fKWjpo.jpg"/><pubDate>Tue, 26 Nov 2024 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/c200607d-21fc-4e03-8d38-992fe68ba65d/RT-EP-05-FINAL.mp3" length="45713448" type="audio/mpeg"/><itunes:duration>47:37</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>5</itunes:episode><podcast:episode>5</podcast:episode><podcast:season>1</podcast:season></item><item><title>Building Businesses That Last: Karl and Manny’s Journey</title><itunes:title>Building Businesses That Last: Karl and Manny’s Journey</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes invites his business partner and close friend, Manuel Weiss, to share their dynamic journey of entrepreneurship, partnership, and building lasting businesses. From Manuel’s early days in Vienna founding a tech startup to Karl’s evolution from software engineer to content marketing entrepreneur, the duo discusses their shared experiences, lessons learned, and the foundational trust they’ve built along the way. They reveal the intricacies of starting and scaling businesses like Draft.dev and The Podcast Consultant, emphasizing the importance of transparency, strategy, and leveraging strengths in a partnership. Tune in to explore their vision for building a portfolio of niche service businesses and hear candid insights on navigating work-life balance, acquisitions, and team building.</p><h3>Key Points From This Episode:</h3><p>[00:00:00] Manuel shares his entrepreneurial background and early career in Austria.</p><p>[00:02:14] Karl introduces his career trajectory and the foundation of Draft.dev.</p><p>[00:07:03] How Karl and Manuel reconnected and the origins of their partnership.</p><p>[00:10:50] Initial experiments, including an online course, and the shift to buying businesses.</p><p>[00:16:30] The decision to focus on podcast production as a scalable niche service.</p><p>[00:20:15] Challenges and insights from the acquisition of The Podcast Consultant.</p><p>[00:27:45] Manuel and Carl discuss the importance of building strong team culture.</p><p>[00:35:20] Raising prices and refining client portfolios to optimize revenue and margins.</p><p>[00:41:12] The value of documentation, systems, and async work in a remote partnership.</p><p>[00:45:48] Balancing entrepreneurial ambitions with the realities of family life.</p><p>[00:52:30] Their long-term vision for a portfolio of sustainable niche businesses.</p><h3>Links:</h3><ul><li>Manuel Weiss on LinkedIn: <a href="https://at.linkedin.com/in/manuelweiss1986?trk=public_post_feed-actor-name" rel="noopener noreferrer" target="_blank">https://at.linkedin.com/in/manuelweiss</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes invites his business partner and close friend, Manuel Weiss, to share their dynamic journey of entrepreneurship, partnership, and building lasting businesses. From Manuel’s early days in Vienna founding a tech startup to Karl’s evolution from software engineer to content marketing entrepreneur, the duo discusses their shared experiences, lessons learned, and the foundational trust they’ve built along the way. They reveal the intricacies of starting and scaling businesses like Draft.dev and The Podcast Consultant, emphasizing the importance of transparency, strategy, and leveraging strengths in a partnership. Tune in to explore their vision for building a portfolio of niche service businesses and hear candid insights on navigating work-life balance, acquisitions, and team building.</p><h3>Key Points From This Episode:</h3><p>[00:00:00] Manuel shares his entrepreneurial background and early career in Austria.</p><p>[00:02:14] Karl introduces his career trajectory and the foundation of Draft.dev.</p><p>[00:07:03] How Karl and Manuel reconnected and the origins of their partnership.</p><p>[00:10:50] Initial experiments, including an online course, and the shift to buying businesses.</p><p>[00:16:30] The decision to focus on podcast production as a scalable niche service.</p><p>[00:20:15] Challenges and insights from the acquisition of The Podcast Consultant.</p><p>[00:27:45] Manuel and Carl discuss the importance of building strong team culture.</p><p>[00:35:20] Raising prices and refining client portfolios to optimize revenue and margins.</p><p>[00:41:12] The value of documentation, systems, and async work in a remote partnership.</p><p>[00:45:48] Balancing entrepreneurial ambitions with the realities of family life.</p><p>[00:52:30] Their long-term vision for a portfolio of sustainable niche businesses.</p><h3>Links:</h3><ul><li>Manuel Weiss on LinkedIn: <a href="https://at.linkedin.com/in/manuelweiss1986?trk=public_post_feed-actor-name" rel="noopener noreferrer" target="_blank">https://at.linkedin.com/in/manuelweiss</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com/" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">6cbe1222-69a4-4b32-8119-e9aa9cb93884</guid><itunes:image href="https://artwork.captivate.fm/e3911ecf-c4c9-4ba1-9d16-af731539b30f/kH6uB014ZRJOupMpdH_oV0Al.jpg"/><pubDate>Tue, 19 Nov 2024 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/07757c36-0c02-4f3a-ab68-397a949cc164/RT-EP-04-Manny-FINAL.mp3" length="56365138" type="audio/mpeg"/><itunes:duration>58:43</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>4</itunes:episode><podcast:episode>4</podcast:episode><podcast:season>1</podcast:season></item><item><title>From Sales to Startup: Jared Gibson’s Insights on Building a LinkedIn-Focused Agency</title><itunes:title>From Sales to Startup: Jared Gibson’s Insights on Building a LinkedIn-Focused Agency</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes is joined by Jared Gibson, co-founder of Outworks, a marketing agency helping founders and executives build influence on LinkedIn. Jared shares his transition from a traditional sales role to entrepreneurship and discusses the journey of launching Outworks, from initial networking strategies to developing scalable, targeted content. They explore Jared’s approach to personal branding, tactics for leveraging LinkedIn’s algorithms, and the importance of building a consistent presence. Jared also dives into the role of partnerships and the mental resilience required for early-stage founders, giving listeners a behind-the-scenes look at the Outworks strategy and growth model. Whether you're a founder looking to grow your LinkedIn audience or curious about agency life, this episode offers key insights on navigating the modern digital landscape.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:01:03] Jared’s video strategy for LinkedIn: creating short-form, conversational content.</p><p>[00:06:10] Insights on LinkedIn’s algorithm and how engagement drives reach.</p><p>[00:07:11] The mission of Outworks: helping founders build networks and consistent content on LinkedIn.</p><p>[00:12:19] Jared’s journey from VP of Sales to marketing strategist and entrepreneur.</p><p>[00:16:17] The role of adaptability and learning in starting Outworks.</p><p>[00:19:26] How partners influence Jared’s approach to business and Outworks’ service expansion.</p><p>[00:22:11] The importance of maintaining a consistent pipeline for growth.</p><p>[00:24:27] Diversifying lead generation through referrals and partner networks.</p><p>[00:31:13] Outworks’ client strategy: creating LinkedIn content through interviews and ghostwriting.</p><p>[00:34:09] Building repeatable systems for LinkedIn optimization and content management.</p><p>[00:40:35] Reflections on the mental resilience needed for entrepreneurship.</p><p>[00:42:08] Benefits and challenges of having business partners in a startup.</p><p>[00:49:34] Book recommendations and resources for founders focused on growth and resilience.</p><p><strong>Links:</strong></p><ul><li>Jared Gibson on LinkedIn: <a href="https://www.linkedin.com/in/jaredoutworks/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jaredoutworks/</a></li><li>Outworks: <a href="https://outworks.io/" rel="noopener noreferrer" target="_blank">https://outworks.io/</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes is joined by Jared Gibson, co-founder of Outworks, a marketing agency helping founders and executives build influence on LinkedIn. Jared shares his transition from a traditional sales role to entrepreneurship and discusses the journey of launching Outworks, from initial networking strategies to developing scalable, targeted content. They explore Jared’s approach to personal branding, tactics for leveraging LinkedIn’s algorithms, and the importance of building a consistent presence. Jared also dives into the role of partnerships and the mental resilience required for early-stage founders, giving listeners a behind-the-scenes look at the Outworks strategy and growth model. Whether you're a founder looking to grow your LinkedIn audience or curious about agency life, this episode offers key insights on navigating the modern digital landscape.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:01:03] Jared’s video strategy for LinkedIn: creating short-form, conversational content.</p><p>[00:06:10] Insights on LinkedIn’s algorithm and how engagement drives reach.</p><p>[00:07:11] The mission of Outworks: helping founders build networks and consistent content on LinkedIn.</p><p>[00:12:19] Jared’s journey from VP of Sales to marketing strategist and entrepreneur.</p><p>[00:16:17] The role of adaptability and learning in starting Outworks.</p><p>[00:19:26] How partners influence Jared’s approach to business and Outworks’ service expansion.</p><p>[00:22:11] The importance of maintaining a consistent pipeline for growth.</p><p>[00:24:27] Diversifying lead generation through referrals and partner networks.</p><p>[00:31:13] Outworks’ client strategy: creating LinkedIn content through interviews and ghostwriting.</p><p>[00:34:09] Building repeatable systems for LinkedIn optimization and content management.</p><p>[00:40:35] Reflections on the mental resilience needed for entrepreneurship.</p><p>[00:42:08] Benefits and challenges of having business partners in a startup.</p><p>[00:49:34] Book recommendations and resources for founders focused on growth and resilience.</p><p><strong>Links:</strong></p><ul><li>Jared Gibson on LinkedIn: <a href="https://www.linkedin.com/in/jaredoutworks/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jaredoutworks/</a></li><li>Outworks: <a href="https://outworks.io/" rel="noopener noreferrer" target="_blank">https://outworks.io/</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">2802c783-bf2c-4181-971a-43eb1799e1a2</guid><itunes:image href="https://artwork.captivate.fm/7e997693-88b7-4124-a7be-ec4397a8a103/cEJeL5EPIb97FTWCaDEt9U2y.jpg"/><pubDate>Tue, 12 Nov 2024 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/a71761e7-d6f5-4607-9e9c-79a1963cfa87/RT-EP-03-FINAL.mp3" length="49539865" type="audio/mpeg"/><itunes:duration>51:36</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>3</itunes:episode><podcast:episode>3</podcast:episode><podcast:season>1</podcast:season></item><item><title>Building Strong Roots: Shannon Beasley on Local SEO and Growth Strategies</title><itunes:title>Building Strong Roots: Shannon Beasley on Local SEO and Growth Strategies</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes sits down with Shannon Beasley, founder of Acorn to Oak Strategies, to discuss her path from a biomedical engineering student to a local SEO agency owner. Shannon shares how her experiences in project management and sales eventually led her to build a business that focuses on empowering small and medium-sized enterprises (SMEs). Together, they delve into the nuances of local SEO, client acquisition, and the importance of personal growth as an entrepreneur. With insights into managing client expectations, balancing family life, and setting impactful goals, Shannon’s journey offers inspiration for anyone considering their entrepreneurial leap. Join the conversation to learn actionable strategies for digital growth and the mindset shifts that fuel long-term success.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:02:01] Shannon explains the meaning behind “Acorn to Oak” and her company’s mission.</p><p>[00:03:45] Diving into local SEO and its importance for small businesses.</p><p>[00:04:55] Challenges and educational aspects of working with local clients.</p><p>[00:06:23] Balancing technical knowledge and client expectations in digital marketing.</p><p>[00:07:30] Shannon’s unexpected path from engineering to local SEO.</p><p>[00:08:55] Gaining experience in marketing through an early role at a global retailer.</p><p>[00:12:05] Shannon’s transition from corporate project management to starting her own business.</p><p>[00:15:22] Key strategies Shannon used to acquire her first clients, including networking.</p><p>[00:17:00] Testing cold-calling approaches and client-specific outreach techniques.</p><p>[00:20:01] The role of business networking groups like BNI in early client acquisition.</p><p>[00:22:07] Karl and Shannon discuss SEO as a long-term strategy for agency growth.</p><p>[00:23:00] Setting and checking quarterly goals for business progress.</p><p>[00:24:55] Managing time and prioritizing tasks to balance client work and business growth.</p><p>[00:27:10] Navigating challenges with partnerships and maintaining high standards.</p><p>[00:30:55] Client relationships and challenges of scaling service delivery.</p><p>[00:33:05] Hiring specialists and setting up a supportive team structure.</p><p>[00:35:40] Shannon's approach to finding talent and balancing cost and quality.</p><p>[00:38:47] Potential and challenges in hiring sales and delivery roles overseas.</p><p>[00:41:15] Reflections on entrepreneurship, family, and balancing roles.</p><p>[00:43:45] The mindset shift from employee to business owner.</p><p>[00:46:16] The importance of continuous learning and seeking mentors.</p><p>[00:47:54] Karl and Shannon discuss influential books and ongoing learning as entrepreneurs.</p><p>[00:51:15] Shannon’s one-year vision for Acorn to Oak, focusing on growth and client relationships.</p><p><strong>Links:</strong></p><ul><li>Shannon Beasley on LinkedIn: <a href="https://www.linkedin.com/in/shannonpbeasley/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/shannonpbeasley/</a></li><li>Acorn to Oak: <a href="https://www.acorntooakstrategies.com/" rel="noopener noreferrer" target="_blank">https://www.acorntooakstrategies.com/</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes sits down with Shannon Beasley, founder of Acorn to Oak Strategies, to discuss her path from a biomedical engineering student to a local SEO agency owner. Shannon shares how her experiences in project management and sales eventually led her to build a business that focuses on empowering small and medium-sized enterprises (SMEs). Together, they delve into the nuances of local SEO, client acquisition, and the importance of personal growth as an entrepreneur. With insights into managing client expectations, balancing family life, and setting impactful goals, Shannon’s journey offers inspiration for anyone considering their entrepreneurial leap. Join the conversation to learn actionable strategies for digital growth and the mindset shifts that fuel long-term success.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:02:01] Shannon explains the meaning behind “Acorn to Oak” and her company’s mission.</p><p>[00:03:45] Diving into local SEO and its importance for small businesses.</p><p>[00:04:55] Challenges and educational aspects of working with local clients.</p><p>[00:06:23] Balancing technical knowledge and client expectations in digital marketing.</p><p>[00:07:30] Shannon’s unexpected path from engineering to local SEO.</p><p>[00:08:55] Gaining experience in marketing through an early role at a global retailer.</p><p>[00:12:05] Shannon’s transition from corporate project management to starting her own business.</p><p>[00:15:22] Key strategies Shannon used to acquire her first clients, including networking.</p><p>[00:17:00] Testing cold-calling approaches and client-specific outreach techniques.</p><p>[00:20:01] The role of business networking groups like BNI in early client acquisition.</p><p>[00:22:07] Karl and Shannon discuss SEO as a long-term strategy for agency growth.</p><p>[00:23:00] Setting and checking quarterly goals for business progress.</p><p>[00:24:55] Managing time and prioritizing tasks to balance client work and business growth.</p><p>[00:27:10] Navigating challenges with partnerships and maintaining high standards.</p><p>[00:30:55] Client relationships and challenges of scaling service delivery.</p><p>[00:33:05] Hiring specialists and setting up a supportive team structure.</p><p>[00:35:40] Shannon's approach to finding talent and balancing cost and quality.</p><p>[00:38:47] Potential and challenges in hiring sales and delivery roles overseas.</p><p>[00:41:15] Reflections on entrepreneurship, family, and balancing roles.</p><p>[00:43:45] The mindset shift from employee to business owner.</p><p>[00:46:16] The importance of continuous learning and seeking mentors.</p><p>[00:47:54] Karl and Shannon discuss influential books and ongoing learning as entrepreneurs.</p><p>[00:51:15] Shannon’s one-year vision for Acorn to Oak, focusing on growth and client relationships.</p><p><strong>Links:</strong></p><ul><li>Shannon Beasley on LinkedIn: <a href="https://www.linkedin.com/in/shannonpbeasley/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/shannonpbeasley/</a></li><li>Acorn to Oak: <a href="https://www.acorntooakstrategies.com/" rel="noopener noreferrer" target="_blank">https://www.acorntooakstrategies.com/</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com&nbsp;</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">9ba4d161-58ba-4e9d-8b4d-df0c2d5d8884</guid><itunes:image href="https://artwork.captivate.fm/2e0fe003-2fba-4d68-88d0-24daf7383759/V5JxYjdC2jMOu0y_-cTu1c3i.jpg"/><pubDate>Tue, 05 Nov 2024 04:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/0a86b40d-878c-4a1a-b803-9239fc59f624/RT-EP-02-Shannon-Beasley-FINAL.mp3" length="52149602" type="audio/mpeg"/><itunes:duration>54:19</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>2</itunes:episode><podcast:episode>2</podcast:episode><podcast:season>1</podcast:season></item><item><title>Navigating Personal Branding with Sunny Shah: Community, Creativity, and Entrepreneurship</title><itunes:title>Navigating Personal Branding with Sunny Shah: Community, Creativity, and Entrepreneurship</itunes:title><description><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes sits down with Sunny Shah, founder of SunnyCreators, a digital marketing and personal branding agency. At just 28, Sunny has built his name in Chicago’s entrepreneurship and creator space through authentic community-building efforts like his Chicago Dinner Club. The conversation explores Sunny’s path from academia and entrepreneurship education to leading a personal branding agency, highlighting his passion for social media, psychology, and marketing. Sunny shares practical insights on scaling personal brands on LinkedIn, the power of organic networking, and the challenges and joys of entrepreneurship. Listen in as they delve into the emotional side of building a business, scaling efforts, and finding a balance between passion and profitability.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:57] Introduction of Sunny Shah and SunnyCreators</p><p>[00:02:04] Sunny’s early attraction to entrepreneurship and community building</p><p>[00:03:52] Journey into starting a digital marketing agency and building SunnyCreators</p><p>[00:04:58] Sunny’s approach to social media marketing, short-form videos, and personal branding</p><p>[00:08:00] Building community through Chicago Dinner Club and networking</p><p>[00:09:56] Transition from teaching entrepreneurship to starting an agency</p><p>[00:12:04] Lessons from landing clients and developing personal branding strategies</p><p>[00:22:58] Viral success on TikTok and Instagram and what it takes to replicate it</p><p>[00:36:01] Why personal branding on LinkedIn is key for business leaders</p><p>[00:42:00] Sunny’s leap into Full-time Entrepreneurship and handling uncertainty</p><p><strong>Links:</strong></p><ul><li>Sunny Shah on LinkenIn: <a href="https://www.linkedin.com/in/sunnyshahflow" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/sunnyshahflow</a> &nbsp;</li><li>Sunny Creators: <a href="https://sunnyteams.com/" rel="noopener noreferrer" target="_blank">https://sunnyteams.com/</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></li></ul><br/>]]></description><content:encoded><![CDATA[<p>In this episode of Retained Trust, host Karl Hughes sits down with Sunny Shah, founder of SunnyCreators, a digital marketing and personal branding agency. At just 28, Sunny has built his name in Chicago’s entrepreneurship and creator space through authentic community-building efforts like his Chicago Dinner Club. The conversation explores Sunny’s path from academia and entrepreneurship education to leading a personal branding agency, highlighting his passion for social media, psychology, and marketing. Sunny shares practical insights on scaling personal brands on LinkedIn, the power of organic networking, and the challenges and joys of entrepreneurship. Listen in as they delve into the emotional side of building a business, scaling efforts, and finding a balance between passion and profitability.</p><p><strong>Key Points From This Episode:</strong></p><p>[00:00:57] Introduction of Sunny Shah and SunnyCreators</p><p>[00:02:04] Sunny’s early attraction to entrepreneurship and community building</p><p>[00:03:52] Journey into starting a digital marketing agency and building SunnyCreators</p><p>[00:04:58] Sunny’s approach to social media marketing, short-form videos, and personal branding</p><p>[00:08:00] Building community through Chicago Dinner Club and networking</p><p>[00:09:56] Transition from teaching entrepreneurship to starting an agency</p><p>[00:12:04] Lessons from landing clients and developing personal branding strategies</p><p>[00:22:58] Viral success on TikTok and Instagram and what it takes to replicate it</p><p>[00:36:01] Why personal branding on LinkedIn is key for business leaders</p><p>[00:42:00] Sunny’s leap into Full-time Entrepreneurship and handling uncertainty</p><p><strong>Links:</strong></p><ul><li>Sunny Shah on LinkenIn: <a href="https://www.linkedin.com/in/sunnyshahflow" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/sunnyshahflow</a> &nbsp;</li><li>Sunny Creators: <a href="https://sunnyteams.com/" rel="noopener noreferrer" target="_blank">https://sunnyteams.com/</a></li><li>Karl Hughes on LinkedIn: <a href="https://www.linkedin.com/in/karllhughes" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/karllhughes</a></li><li>Production and editing by The Podcast Consultant: <a href="https://thepodcastconsultant.com" rel="noopener noreferrer" target="_blank">https://thepodcastconsultant.com</a></li></ul><br/>]]></content:encoded><link><![CDATA[https://retainedtrust.com]]></link><guid isPermaLink="false">fcee4780-993d-417d-b5b2-73e1371e8403</guid><itunes:image href="https://artwork.captivate.fm/100c1af1-766e-4cef-a26b-67a9371ef8e1/CbqRv2mJPkVSCOurmz0p5v2C.jpg"/><pubDate>Mon, 28 Oct 2024 09:00:00 -0400</pubDate><enclosure url="https://podcasts.captivate.fm/media/d906ac99-d013-4b8b-ae07-ee4149265bbd/RT-EP-01-Sunny-Shah-FINAL.mp3" length="50756544" type="audio/mpeg"/><itunes:duration>52:52</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episodeType>full</itunes:episodeType><itunes:season>1</itunes:season><itunes:episode>1</itunes:episode><podcast:episode>1</podcast:episode><podcast:season>1</podcast:season></item></channel></rss>