the RocketMSP Podcast

From Rejected to Respected: How to Create Your First Conference Talk | MSP Speaking Tips

RocketMSP — Wed, 05 Feb 2025 00:00:00 -0500

Dean Trempelas (Empath) and Steve Taylor break down exactly how to create your first conference talk, even if you think you have nothing valuable for an audience. Learn how to overcome imposter syndrome, choose your topic, and deliver with confidence. Perfect for MSPs and tech professionals looking to speak at events like RejectionCon, IT Nation, or local business groups.

Key topics: 00:00 Intro & Meet Dean 14:12 Why give conference talks? 26:42 Choosing your topic 40:56 Talk length & structure 52:36 Practice techniques 56:53 RejectionCon details

MSP Security Simplified: How to Automate Endpoint Hardening | Zach Kromkowski from Senteon

RocketMSP — Wed, 27 Nov 2024 00:00:00 -0500

Episode Summary: In this episode of RocketMSP, host Steve Taylor sits down with Zach Kromkowski, the innovative force behind Senteon, to discuss endpoint hardening and security compliance. Fresh off winning at IT Nation's PitchIt competition, Zach shares insights into how Senteon is revolutionizing security policy management for MSPs.

Key Discussion Points:

The challenges of endpoint security policy management and verification
Why Intune and traditional GPO approaches fall short
How Senteon's learning mode predicts setting impacts before implementation
The importance of verifying security policies at the local machine level
CMMC compliance and change tracking requirements
The cost-effective approach to endpoint hardening ($1 per endpoint/month)
Real-time change tracking and policy verification capabilities

Notable Quotes: "Tools today create more work, whether that's a scan, a pen test, whatever that is, they tell you a bunch of things wrong, highlight a bunch of things red, but they don't actually fix anything." - Zach Kromkowski

Resources Mentioned:

Connect with Zach:

LinkedIn: Zach Kromkowski
Company: Senteon
Free Resource: 100 internal and external security assessments for podcast listeners

From Break-Fix to MSP Evolution: Brian Weiss on Surviving Security Incidents, Building Culture, and the Future of AI in IT

RocketMSP — Tue, 19 Nov 2024 00:00:00 -0500

Join Steve Taylor as he sits down with Brian Weiss, Founder & CEO of ITECH Solutions, for a compelling journey through MSP evolution, cybersecurity challenges, and technological innovation. Brian shares his transformation from a high school computer repair technician to leading a successful MSP, including weathering a major security incident that reshaped his approach to client security.

Key Topics:

Early career journey from break-fix to managed services
Surviving and learning from a significant ransomware incident
Evolution of MSP security practices and frameworks
Remote work culture and returning to office-based operations
Microsoft-first approach to security
AI implementation in business operations

Guest Info:

Brian Weiss - Founder & CEO, ITECH Solutions

Location: San Luis Obispo, CA

Founded: 2005

One MSP's Cybersecurity Maturity Model with Josh Hohbein from CentrexIT

RocketMSP — Mon, 09 Sep 2024 00:00:00 -0500

Josh Hohbein is the Information Security Lead for CentrexIT in Poway, California. Together, they have built what they call the Cybersecurity Maturity Model, which basically takes CIS Controls and simplifies the explanation of what they're doing for customers. (They still implement ALL controls, they just simplify the explanation.)

Learn about how they manage cybersecurity at CentrexIT.

An Interview with Fred Voccola, CEO of Kaseya

RocketMSP — Wed, 21 Aug 2024 00:00:00 -0500

In this episode, Steve interviews Fred Voccola, CEO of Kaseya, discussing the growth and strategy behind Kaseya's numerous acquisitions and the development of their ITComplete platform. Fred elaborates on Kaseya's mission to improve MSP (Managed Service Providers) profitability and efficiency using integrated platforms and AI-driven automation tools like Cooper Insights and Cooper Bots.

The conversation also touches on common concerns from MSPs regarding acquisitions, billing issues, and the rationale behind the Kaseya Center arena. Fred emphasizes the importance of building brand recognition and supporting customer needs while safeguarding data through stringent cybersecurity measures. The episode concludes with a teaser for an upcoming major announcement at DattoCon and a nod to a friendly rivalry.

How and Why to Talk About Your Client's Business

RocketMSP — Thu, 11 Jul 2024 00:00:00 -0500

Join us on MSP Tutor as Ian McDonald from getKambium discusses "How & Why to Talk About Your Client's Business." Learn vital communication strategies that Managed Service Providers (MSPs) can use to improve client relationships and drive business growth. Discover expert advice on effective client conversations and strengthen your MSP business. Tune in for actionable insights and practical tips to enhance your client communication skills!

Contract Management and Its Effect on EBIT Multiplier

RocketMSP — Thu, 27 Jun 2024 00:00:00 -0500

Join Steve Taylor on MSP Tutor as he interviews Greg Sharp from ZenContract, a contract management solution built for MSPs. Discover how proper contract management can significantly impact your EBIT multiplier and overall business valuation.

Learn vendor-agnostic strategies to streamline your contract lifecycle, from creation and negotiation to storage and renewals. This insightful episode provides actionable tips to enhance your MSP's operational efficiency and profitability.

From $700K to $50MM: MSP Growth Secrets with Dean Trempelas

RocketMSP — Thu, 13 Jun 2024 00:00:00 -0500

Scaling Your MSP: From 700K to 50M with Dean Trempelas from Helpt and Crab Consulting

In this episode of MSP Tutor, host Steve Taylor chats with Dean about his bold claim of helping scale an MSP from $700,000 to $50,000,000 in annual revenue. Dean shares his insights on the importance of preparation and capitalizing on opportunities, the value of peer accountability, and the practical steps needed to achieve significant growth.

Key topics include standardizing operations, the power of outsourcing, the significance of having solid client agreements, and the strategic importance of a good onboarding process.

Dean also gives advice on merging or acquiring other MSPs to facilitate growth and enhance operational maturity. The episode concludes with tips on making your MSP attractive for potential acquisitions and maintaining sustainable growth.

How to Talk About Cybersecurity to Clients & Prospects with Mark Lamb from HighGround.io

RocketMSP — Wed, 05 Jun 2024 00:00:00 -0500

Mastering Client Conversations: Selling Cybersecurity with Mark Lamb

In this episode of MSP Tutor, host Steve Taylor is joined by Mark Lamb, CEO of High Ground and M3 Networks, to discuss the strategies behind selling cybersecurity services to clients. The conversation covers topics such as building trust, the importance of an educational consultative approach, and understanding clients' needs and budgets.

Mark emphasizes the role of storytelling over statistics, the use of frameworks like the NIST Cybersecurity Framework, and how to handle objections and misconceptions. The episode also highlights the importance of aligning cybersecurity with business goals and utilizing social proof to validate services.

Essential for any managed service provider (MSP) looking to improve their sales and client relationships in the cybersecurity domain.

Learn More

Learn more about Mark Lamb on LinkedIn

Check out HighGround for smarter cybersecurity conversations with clients and prospects.

Chapter Markers

00:00 Introduction to MSP Tutor

00:17 Meet Mark Lamb: CEO and Cybersecurity Expert

01:53 The Importance of Educating Clients

03:52 Understanding Client Goals and Constraints

05:30 Handling Client Frustrations and Misconceptions

13:06 Explaining Financial and Reputational Risks

15:18 Using Frameworks to Assess Cybersecurity

19:35 Key Questions for New Prospects

21:53 Differentiating Your MSP Services

23:08 Building Trust with Clients

23:37 Cybersecurity and Insurance Audits

24:00 Creating Urgency Without Fear

28:40 Tailoring Cybersecurity to Industries

32:14 The Power of Storytelling in Cybersecurity

40:15 Addressing Client Compliance and Risk

42:47 Discussing IT Budgets with Clients

45:55 Conclusion and Contact Information

How to Perform Strategic Lead Generation with Tim Fitzpatrick

RocketMSP — Wed, 29 May 2024 00:00:00 -0500

In the third episode of MSP Tutor, host Steve Taylor welcomes guest Tim Fitzpatrick, who specializes in marketing strategy, planning, and leadership for IT marketing. Tim stresses the importance of strategy before delving into marketing tactics, emphasizing the creation of a unique point of view to attract ideal clients.

Key Takeaways

Crafting a unique point of view in marketing helps differentiate from competitors and attract ideal clients.
The HIM approach - "honing in on your target market," "creating an ideal client GPS," and "crafting your marketing message" - serves as a framework to develop a marketing strategy.
Focusing on a specific industry for targeted marketing increases operational efficiency and profitability.
The importance of interviewing ideal clients to gain insights and articulate value in clients' words is emphasized.
Differentiation, understanding client triggers, creating a competitive advantage with messaging, and using AI tools to target potential clients are vital components of marketing strategy.
Testing, measuring, and continually improving marketing efforts is integral to success.

Timestamps and Topics

[00:45] Importance of Strategy: Tim emphasizes the significance of strategy before marketing tactics, outlining the HIM approach.

[03:20] Hone In on Target Market: Tim provides insights on identifying the ideal client and the importance of delving into client demographics.

[08:12] Crafting Your Marketing Message: The focus shifts to message differentiation, language use, and the core message to communicate benefits to clients.

[12:40] Getting in Front of Ideal Clients: Tim discusses targeted marketing, using tools like ChatGPT to gather information about the ideal client's online presence.

[15:58] Creating a Competitive Advantage: Tim outlines the criteria for a competitive advantage and discusses nonnegotiables as a differentiator.

[21:10] Targeting Potential Clients with AI Tools: Tim and Steve explore utilizing AI tools and search engines to identify and confirm potential markets.

[26:45] Budgeting and Marketing Strategies: The importance of budgeting, testing, measuring, and playing the long game in marketing is stressed.

Resources Mentioned

Ideal Client Profiler Document: Provided by Tim Fitzpatrick to help interview ideal clients. Just email info@rialtomarketing.com to receive the document.

In this episode, Tim Fitzpatrick delves into the integral aspects of marketing strategy, emphasizing the development of a unique point of view, targeted messaging, and differentiation. Listeners are encouraged to consider the insights shared to refine their marketing strategies and attract ideal clients.

For more detailed insights and advice, subscribe to RocketMSP and stay tuned for our upcoming episodes.

MSP Website Strategy for Lead Generation with Nate Freedman

RocketMSP — Wed, 22 May 2024 00:00:00 -0500

In this episode of RocketMSP, host Steve Taylor is joined by Nate Freedman, digital marketing expert and founder of TechProMarketing and MSPsites.com. Together they delve into the effective website strategy for managed service providers (MSPs), emphasizing lead generation, user experience, and simplification.

Key Takeaways

Emphasizing the simplicity and consistency in marketing strategy for MSP websites.
Focusing on a lead dashboard to track chats, phone leads, and form leads, and measure marketing effectiveness.
Using an email course as a lead magnet delivery method and avoiding complicated ebook designs.
Prioritizing real people over AI for customer interaction and the impact of responsive live chat support on closing deals.

Timestamps and Topics

[00:00:45] The significance of a basic lead dashboard for MSPs

[00:07:12] Recommendations for simplifying lead magnet content and delivery

[00:15:28] Importance of real people in customer interaction over AI

[00:25:03] Strategies for enhancing professionalism in client communication

[00:35:40] Utilizing marketing automation platforms and MSP site solutions

How to Run a Tabletop Exercise for Incident Response with Matt Lee

RocketMSP — Wed, 15 May 2024 00:00:00 -0500

In this episode, host Steve Taylor and guest Matt Lee dive into the critical process of building and executing effective incident response plans in the MSP industry. They emphasize the importance of readiness and preparation, highlighting the value of conducting tabletop exercises to simulate and practice incident response scenarios.

*Key Takeaways*

The importance of clear incident response plans and cybersecurity awareness training within organizations
Conducting tabletop exercises to identify areas for improvement and potential upselling opportunities with clients
The value of using generative AI to create tabletop scenarios for simulating cyberattacks and improving response capabilities
The significance of developing incident response plans and fostering readiness in the MSP industry
Not striving for perfection but focusing on iteration and continuous improvement in incident response planning

*Timestamps and Topics*

[00:23] Importance of Incident Response Plans

[08:45] Value of Tabletop Exercises

[17:12] Utilizing Generative AI for Simulations

[27:39] Challenges and Importance of Iteration

[34:56] Billing and Client Protection

[42:18] Changing Operational Layout

[48:10] Learning Through Simulations

[54:32] DHS Alerts and Tabletop Materials

[01:05:17] Engaging Employees & Testing Components

[01:12:05] Building Incident Response Plan

How To Sell Without FUD with Brian Gillette

RocketMSP — Tue, 02 Apr 2024 00:00:00 -0500

In this video, Steve and Brian engage in a role play to discuss cybersecurity risk assessment and its implications for business decisions.

In this video, we cover:

- Best case scenarios for a cybersecurity risk assessment.

- What to do if issues are found during the assessment.

- Addressing cost differences in proposed solutions.

- Gathering information about the client's current spending.

- Timely decision-making and considerations for transitioning to a new provider.

MSP Marketing Made Easy with Joel Benge

RocketMSP — Thu, 21 Dec 2023 00:00:00 -0500

MessageSpecs is a marketing and communications consultancy founded by Joel Benge that specializes in helping technical companies, like managed service providers (MSPs), nail their messaging and communications.

Steve Taylor, host of the RocketMSP Podcast, interviews Joel Benge, Founder & CEO of MessageSpecs.

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Mentioned in this episode:

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Hey MSPs, You're Using Your Microphone Wrong.

RocketMSP — Wed, 13 Dec 2023 13:00:00 -0500

If you're an MSP or channel vendor, there's a good chance you've got a microphone at your desk. We all get stuck doing Zoom and Teams meetings every day, but there's something YOU can do to make the experience better for everyone else.

I've got some great tips on how to get broadcast-quality sound without having to spend a ton of money.

Shure MV7 Microphone

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Mentioned in this episode:

Comet Backup

Comet Backup

Overe: A Demo of Overe's Free and Premium SaaS Cybersecurity Management Tools

RocketMSP — Thu, 30 Nov 2023 00:00:00 -0500

Overe offers a free Microsoft 365 security assessment tool for MSPs and their small business clients. In this interview, host Steve talks with Overe CEO Paul Barnes about how the platform helps MSPs easily evaluate and improve their customers’ #Microsoft365 #Office365 security posture.

Paul explains how Overe integrates with Microsoft environments to provide actionable recommendations based on license types and business specifics. The software identifies misconfigurations, policy gaps, and other issues that leave data and systems vulnerable. Overe helps guide MSPs and clients toward better #cybersecurity hygiene and compliance.

Key topics include:

Simplifying #Microsoft365 security management
Automating monitoring and protection
Generating customized improvement recommendations
Integrating with other security products for fuller threat visibility
Giving unified visibility across SaaS environments

Whether you’re an MSP helping clients or an SMB needing better security assurance, Overe can rapidly uncover risks and priorities for hardening your Microsoft 365 environment.

Check out the free Overe Microsoft 365 assessment at https://www.overe.io to evaluate your security status today!

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#Overe #CyberSecurity #MSPs #SaaSSecurity #TechDemo #LiveDemo

SaaS Alerts: What's New in 2023?

RocketMSP — Thu, 16 Nov 2023 00:00:00 -0500

SaaS Alerts helps MSPs secure and monitor SaaS applications for their SMB clients. Their platform centralizes security across apps like Office 365, Google Workspace, Salesforce, and more.

In this episode, I interview SaaS Alerts CEO Jim Lippie to learn about the latest enhancements to their platform and research on the SaaS security landscape. We discuss:

Fortify: Their new automated policy engine to instantly improve Microsoft Secure Scores.
Key findings from the 2023 SaaS Application Security Insights report on emerging threats and risky end-user behaviors.
How SaaS Alerts is helping MSPs simplify compliance automation and governance.
Their roadmap and what new integrations and capabilities MSPs can expect.

If you support SaaS apps for SMBs, this conversation with Jim will give you an insider's view of the SaaS Alerts roadmap. You'll learn how they aim to help MSPs improve security, meet compliance needs, and gain operational efficiencies.

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Compliance Expert Reveals How to Significantly Grow Your MSP With New Services

RocketMSP — Thu, 09 Nov 2023 00:00:00 -0500

Looking to expand your MSP offerings into a lucrative new area? Compliance services could be the perfect addition.

In this exclusive interview, compliance guru Alex Spigel shares her proven framework for profitably delivering compliance assessments and solutions to clients.

As COO of Choice Cyber Solutions, Alex has equipped over 500 MSPs to provide compliant managed services. She's also pioneered programs with CompTIA to simplify cybersecurity compliance for the MSP community.

Alex reveals insider tips to help you:

Identify the top 1-2 compliance areas to focus on first
Deliver compliant services efficiently without overspending
Generate leads and attract ideal compliance clients
Establish credibility with key certifications
Significantly increase recurring revenue

If you want to future-proof your MSP with new offerings, don't miss Alex's advice on getting started the right way.

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Fulfilling Cybersecurity for MSPs Without the Tool Overload (Field Effect)

RocketMSP — Thu, 02 Nov 2023 00:00:00 -0500

Are you relying on legacy, siloed security tools that leave dangerous gaps? In this episode, Matt Holland of Field Effect shares how MSPs can implement truly unified cybersecurity without the tool overload.

We discuss:

Rising threats SMBs face compared to 5 years ago
Why a holistic approach is critical
Consolidating key capabilities into a unified system
Evaluating new security options wisely
Avoiding common mistakes MSPs make
Tracking metrics that reveal security impact
Preparing for emerging regulations
The recent SEC charges against SolarWinds's CISO

Whether you're looking to evolve your security offerings or interested in a new partner, this episode has great insights for MSPs.

Check out the links below for additional resources mentioned in this episode:

Field Effect: www.fieldeffect.com

Channel Program 2023 Technology Map: https://channelprogram.com/technologymap

Channel Program NaviStack: https://channelprogram.com/navistack

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Make More Money in 2024 with AvePoint

RocketMSP — Thu, 19 Oct 2023 00:00:00 -0500

I sat down with Tom Lin, Chief Revenue Officer of AvePoint, to discuss their governance, risk, and compliance platform designed specifically for managed service providers. In this wide-ranging interview, Tom shares details about AvePoint's unique approach to GRC that allows MSPs to easily manage client Microsoft 365 and Google Workspace environments.

Special Edition: Kicking off the Year Right and Setting Your Team Up for Success

RocketMSP — Tue, 17 Oct 2023 00:00:00 -0500

Steve interviewed Darren Strong from Scalable MSP about how to kick off the new year by setting up your team for success. They discussed how to plan, communicate, and execute a 12-month business strategy and growth plan across an entire organization.

Key points from their discussion:

Start planning your next year's strategy 2-3 months before it begins to give time to build buy-in. Involve key team members to get diverse perspectives and ideas.
Break down your growth target into a monthly recurring revenue (MRR) figure using the "rule of 78" method. This calculates how much MRR you need to add each month to hit your annual goal.
Communicate the strategy through team meetings, department meetings, and sales kickoffs. Make sure everyone understands their role in achieving the goals.
Use leading and lagging metrics like MRR, customer satisfaction, service levels, and cross-selling rates to track progress. Course correct if falling behind.
Motivate through fostering individual success, not just financial incentives. Help employees feel pride in their work.
Communicate consistently in the right style for each audience. Tailor to "lions, turtles, camels, and monkeys".
Celebrate wins by putting customer feedback dollars towards team events and charity. This incentivizes engagement.
Capture lessons learned all year long to enhance future planning. Use tools like OneNote or quarterly meetings.

The key is aligning the entire company through consistent, tailored communication and tracking metrics to stay on course towards strategic growth goals.

Learn more about Scalable MSP here.

Yet Another Cybersecurity Platform - Bastion

RocketMSP — Thu, 12 Oct 2023 00:00:00 -0500

If you're an MSP or IT professional, you know that cybersecurity is a top priority. But with so many different cybersecurity solutions on the market, it can be tough to know which one is right for your business.

In this interview, I speak with Arnaud Drizard, co-founder of Bastion, an all-in-one cybersecurity platform for MSPs and IT professionals. Arnaud shares his insights on the biggest challenges facing MSPs in cybersecurity today, and how Bastion's platform can help MSPs overcome these challenges.

We also discuss Bastion's unique value proposition, its pricing model, and its plans for new product and service development.

If you're looking for a comprehensive cybersecurity solution that can help you improve your service deliverability and grow your business, then this interview is for you.

Learn About Helpt, a US-based L1 Helpdesk for MSPs

RocketMSP — Thu, 05 Oct 2023 00:00:00 -0500

I had the opportunity to chat with David Sohn, the Founder and CEO of Helpt. Helpt is a US-based Outsourced Helpdesk service for US MSPs. They offer two pricing models: per-minute and per-user.

We talk about Helpt's strengths and weaknesses, dive into pricing, and more in this interview.

Learn more about Helpt at https://gethelpt.com.

Learn more about RocketMSP at https://rocketmsp.io.

FlexPoint: The MSP Billing Automation Solution That Will Save You Time and Money

RocketMSP — Thu, 28 Sep 2023 00:00:00 -0500

FlexPoint is a billing automation platform that performs a bunch of key tasks for your MSP:

Integrates with your PSA and accounting software to sync invoices and payment status between the two.
Provides a client portal where clients can see invoice and payment history, update payment information, and pay invoices.
Automates invoice payments based on client, contract name, or even a generic "AutoPay is enabled" statement in the invoice message.
Gives clients the ability to spread out payments on larger invoices.

In this interview with Victor Lopez from FlexPoint, I asked him a ton of deep questions about his company and the platform. He then gave me a demo of FlexPoint in action.

If you're looking for a way to save time and money on your MSP billing, then be sure to check out FlexPoint.

FREE RESOURCES

MSP Comparison Chart

https://bit.ly/rocketmsp-cc

YouTube

https://bit.ly/3yWB6cj

LinkedIn

https://bit.ly/3P0QWrR

Learn About Seceon's AI XDR and SIEM

RocketMSP — Wed, 20 Sep 2023 07:00:00 -0500

In this episode of the RocketMSP Podcast, I interview Amy Luby, the VP of Ecosystems & Community at Seceon, a leading provider of AI-powered XDR and SIEM solutions for MSPs and MSSPs. Amy gives us a deep dive into the Seceon platform, explaining how it can help MSPs and MSSPs to:

Detect and respond to threats more effectively
Reduce the complexity of their security stack
Improve their profitability

We also get a live demo of the Seceon platform, where Amy shows us how it can be used to investigate and respond to a security incident in real time.

If you are an MSP or MSSP looking for a way to improve your cybersecurity posture, then you don't want to miss this episode!

Key Takeaways

What is XDR and SIEM?
How can XDR and SIEM help MSPs and MSSPs?
What are the key features of the Seceon platform?
How can the Seceon platform help MSPs and MSSPs to detect and respond to threats more effectively?
How can the Seceon platform help MSPs and MSSPs to reduce the complexity of their security stack?
How can the Seceon platform help MSPs and MSSPs to improve their profitability?

Learn More

Visit the Seceon website to learn more about their AI-powered XDR and SIEM solutions for MSPs and MSSPs.

https://seceon.com

Do More with Thread - the Chat Integration for MSPs

RocketMSP — Wed, 13 Sep 2023 07:00:00 -0500

Join us for an exclusive live interview with Matt Linn, the co-founder and COO of Thread. Thread is a chat tool specifically designed for MSPs (Managed Service Providers) and their clients.

What to Expect:

• A comprehensive overview of Thread, highlighting its key features and benefits.

• A live demonstration showcasing the functionality of the tool.

• A deep dive into a recent issue where some users experienced data loss due to a product code error. Matt Linn will address this issue, discussing the steps taken by Thread to rectify the situation.

This interview is a must-listen for MSPs and anyone interested in learning more about Thread, its capabilities, and the proactive measures taken by the company to ensure data security and reliability. Don't miss out!

Billing Reconciliation with Gradient MSP

RocketMSP — Thu, 07 Sep 2023 00:00:00 -0500

Join us for an exciting live interview with Colin Knox, the CEO of Gradient MSP. We'll be discussing the challenges and solutions in the managed services sector, the role of Gradient MSP, and its impact on the industry.

This interview will cover a range of topics including:

• The mission and offerings of Gradient MSP

• Key features and user experience of their platform

• How Gradient MSP is shaping the future of managed services

• Security measures implemented by Gradient MSP

• Training, support, and pricing details

CALL TO ACTION

If you're interested in the world of managed services and want to know more about innovative solutions in this space, make sure to tune in on September 6th, 2023 at 1 PM US Eastern Time. Don't forget to like, comment, and share this video to help spread the word. Subscribe and turn on notifications to stay updated on all our latest content!

SOCIAL MEDIA LINKS

Stay connected with us on other platforms:

LinkedIn Page: https://linkedin.com/company/rocketmsp

LinkedIn Profile: https://linkedin.com/in/stevetaylorit

Facebook Page: https://facebook.com/rocketmsp

CREDITS

This video was produced and hosted by Steve Taylor. Special thanks to Colin Knox for sharing his time and insights.

DISCLOSURE

This video is not sponsored. Any views and opinions expressed are solely those of the host and the guest.

#GradientMSP #CEOInterview #ManagedServices #TechTalk #LiveInterview

NaviStack - The Revolutionary New Tool for MSPs

RocketMSP — Thu, 31 Aug 2023 00:00:00 -0500

Visualize your tech stack like never before with NaviStack by Channel Program. I ask the tough questions about data privacy, features, and pricing in this episode.

MSP Growth Hacks: Scale Through Acquisition with Orrin Klopper

RocketMSP — Thu, 24 Aug 2023 07:00:00 -0500

In this insightful episode, we sit down with Orrin Klopper, CEO and Co-Founder of Netsurit, to delve into the world of mergers and acquisitions (M&A) and its transformative potential for business growth. With decades of experience and a track record of successful acquisitions, Orrin shares his unique perspective on scaling businesses through strategic acquisitions.

We explore the ins and outs of identifying suitable acquisition targets, carrying out due diligence, and ensuring a smooth integration post-acquisition. Orrin also sheds light on the role of private equity firms in the MSP industry, and how they're shaping the acquisition landscape.

But it's not all about strategy and finance. Orrin emphasizes the human side of acquisitions, from cultural fit to communication, and how these factors can make or break a deal. He also shares valuable advice for other MSPs looking to grow through acquisitions.

MSP Growth Hacks - Building & Retaining a Stellar Team with Connor Swalm

RocketMSP — Wed, 16 Aug 2023 15:00:00 -0500

Introduction

In today's episode, we're thrilled to bring you an in-depth discussion on building and retaining top-tier talent in the Managed Service Provider (MSP) industry. Our special guest is Connor Swalm, the co-founder of Phin Security, who shares his unique insights and strategies that have fueled the company's impressive growth.

Detailed Summary

We cover a wide range of topics including:

00:00 - Episode Intro: Building & Retaining Stellar Talent

Kick off the episode with a brief introduction of what's in store.

01:15 - Meet Host Steve Taylor & Guest Connor Swalm

Get to know your host, Steve Taylor, and our special guest, Connor Swalm.

02:30 - Trust & Freedom in Phin's Work Environment

We delve into the core company values at Phin Security.

04:45 - Phin's Flexible Time Off Policy

Discover how flexibility is encouraged at Phin Security.

07:10 - Personal Growth at Phin

Learn about the support system for personal growth and development at Phin.

09:30 - Working at a Startup: Risks & Opportunities

We discuss the risks and growth opportunities at startups.

13:00 - Honesty in Hiring & "You're the Person If" Doc

Uncover the importance of transparency during the hiring process.

17:15 - Phin's Hiring & Documenting Processes

Connor shares his approach to hiring and documenting processes.

21:00 - Employee Creativity, Intelligence & Freedom

Explore the importance of creativity, intelligence, and freedom at Phin.

23:30 - Phin's Unique Onboarding & Growth Plans

Discover Phin's unique approach to onboarding new hires and their growth plans.

26:15 - Value of Feedback & Fulfilled Employees

Understand why employee satisfaction and feedback are crucial at Phin.

29:00 - Money, Mission & Motivation

Connor shares his perspective on these three key elements.

32:15 - Overcoming Hiring Struggles & Advice

Learn how to navigate initial hiring struggles and get advice for MSPs.

35:30 - Remote-First Advantages & Hiring Cautions

Discuss the benefits of being remote-first and considerations during the hiring process.

38:00 - Phin's Hiring Focus & Getting to Know Candidates

Learn about Phin's hiring process and their focus on personal connections.

41:30 - Open Communication & Constructive Criticism

Find out why open communication is valued at Phin.

45:15 - Building a Company of Excellence

Discover how Phin avoids compromises and prioritizes excellence.

48:00 - Unlimited PTO & Accountability

Hear Connor's thoughts on unlimited PTO and the importance of accountability.

Call to Action

If you found this video helpful, please give it a thumbs up, share it with your friends, and subscribe to our channel if you haven't already. Don't forget to turn on notifications so you don't miss out on our future content!

Related Links

To learn more about Phin Security, visit their website: https://rocketmsp.captivate.fm/phin

Credits

This video was produced and hosted by Steve Taylor. Special thanks to Connor Swalm for his invaluable insights.

Disclosure

This video is not sponsored. Views and opinions expressed are solely those of the host and the guest.

Hashtags

#MSPGrowthHacks #PhinSecurity #EmployeeRetention #TeamBuilding #WorkCulture

A Demo of TopLeft Kanban Platform for Autotask & ConnectWise

RocketMSP — Tue, 15 Aug 2023 07:00:00 -0500

Check out TopLeft, a Kanban board for your ticketing system.

ChatStyle Demo

RocketMSP — Fri, 11 Aug 2023 15:59:38 -0500

Check out the ChatStyle demo with Chris Dix.

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ImmyBot Live Demo

RocketMSP — Thu, 27 Jul 2023 14:22:01 -0500

Check out this live demo of ImmyBot.

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Guardz in Action: A Comprehensive Cybersecurity Demo

RocketMSP — Wed, 19 Jul 2023 18:18:23 -0500

Welcome to our latest episode where we delve into the realm of cybersecurity with a live demo of Guardz, an all-in-one cybersecurity suite designed for Managed Service Providers (MSPs), IT professionals, and businesses. Although it doesn't replace your entire cybersecurity stack, Guardz adds crucial layers of protection and coverage that are vital in today's digital world. We're privileged to have Dor Eisner on board for this episode. As the CEO and Co-Founder of Guardz, Dor brings over 20 years of experience in the cybersecurity field. His commitment to creating a safer digital world for small and medium-sized enterprises has been instrumental in shaping Guardz as a unique player in the cybersecurity landscape. Join us as we explore Guardz's innovative platform under the guidance of Dor. We'll showcase how it assesses, manages, monitors, and remediates cyber threats, while also preparing clients for cyber insurance. This unique blend of protection and coverage is what sets Guardz apart in the cybersecurity industry, and we're excited to share it with you. In the ever-evolving landscape of cyber threats, adding robust tools like Guardz to your cybersecurity repertoire is key. Don't miss this opportunity to see how Guardz can bolster your security defenses and provide peace of mind with their integrated cyber insurance offering. Remember to subscribe to our channel for more insightful episodes and share your thoughts in the comments section. Let's navigate the complex world of cybersecurity together. #GuardzDemo #Cybersecurity #cyberinsurance

00:00 - Introduction

01:20 - Company Information

03:08 - Unique Selling Proposition

07:25 - Regulatory Compliance

10:50 - Target MSP Size

12:20 - Scalability

13:00 - Pricing

14:35 - SOC Services

15:50 - Cloud Apps Security

16:40 - Cyber Security Inclusions/Exclusions

18:40 - Guardz Dashboard

20:25 - Email Protection

21:00 - Managed AV & Device Posture

24:00 - Awareness

25:50 - Web Browsing

27:20 - Cloud Apps Part II

29:17 - External Surface

30:00 - Prospecting Reports

32:45 - Reporting

36:00 - Issue Remediation

40:10 - Phishing Protection

45:10 - Phishing Campaigns

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Expert Insights: Navigating the Pre-Sales Process for MSPs with Jacob Martin, VP of Sales ScopeStack

RocketMSP — Fri, 14 Jul 2023 19:26:01 -0500

In this episode, we sit down with Jacob Martin, VP of Sales at ScopeStack, to discuss navigating the pre-sales process for MSPs. Learn about identifying client pain points, creating accurate proposals, pricing strategies, and more. Jacob Martin bio: Jacob Martin is the VP of Sales at ScopeStack. He has a background in sales and marketing within the IT industry, and is passionate about helping MSPs streamline their pre-sales process. ScopeStack description: ScopeStack is a software solution that helps MSPs automate the pre-sales process by combining product configurators, pricing rules, and quoting processes into a single platform. It integrates with CRM, ERP, and e-commerce systems. #salesprocess #pre-sales #MSPs #ScopeStack #automation #pricing #CRM #ERP #ecommerce

0:00 - Introduction 4:03 - Key Aspect of Successful Pre-sales 5:08 - Identifying Prospect Needs & Pain Points 6:30 - Overcoming Pre-sales Challenges 10:00 - Role of Pricing in Pre-sales 11:25 - Importance of Project Scoping 16:05 - Accurate Proposal Reflection 17:40 - Creation of Statement Of Work 19:14 - Leveraging Feedback in Pre-sales 21:35 - Managing Expectations in Pre-sales 22:40 - Tailoring Approach per Project Size 26:00 - Key Pre-sales Metrics for MSPs 26:45 - Using Metrics to Improve Pre-sales 30:00 - Sales Pipeline Metrics Evaluation 32:44 - Essential Financial Metrics 37:00 - Measuring Customer Satisfaction 41:48 - What is ScopeStack? 43:03 - CPQ Explained for MSPs

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Discover the Future of Remote IT Monitoring with RF Code Sentry

RocketMSP — Wed, 12 Jul 2023 19:37:02 -0500

Uncover the secrets of successful remote IT management in our latest podcast! We're diving deep into RF Code's state-of-the-art monitoring solution, Sentry. Join us to learn how this powerful tool is revolutionizing the industry. RF Code Sentry is a ground-breaking solution designed for real-time monitoring and management of IT assets. It's equipped with a plethora of sensors including thermal, humidity, temperature, and motion, along with a camera for visual insights. The device can be configured to record the environment based on sensor triggers, providing immediate visibility into potential issues. Its thermal camera feature can pinpoint temperature variations, helping identify problems like a malfunctioning server fan. Sentry empowers the IT workforce to effectively manage systems remotely, enhancing efficiency and security. Tune in to our podcast to find out more!

Take the Sentry for a spin with a free dashboard demo.https://www.rfcode.com/try-sentry?utm_source=youtube&utm_medium=video&utm_campaign=RocketMSP

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MSP Cannabis Expert Harry Brelsford

RocketMSP — Mon, 10 Jul 2023 01:42:53 -0500

I've got a ton of questions for Harry now that more states have passed legislation legalizing marijuana usage. There's a huge opportunity for MSPs if we can rub elbows with the right people. Let's find out who those people are!

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Transforming Risk Assessment: DarkLight AI's Cyio Cybersecurity Scanning Unveiled

RocketMSP — Thu, 29 Jun 2023 13:58:06 -0500

"Our unique approach to risk assessment and vulnerability management helps overwhelmed defenders become empowered and not victims."In this episode of RocketMSP, host Steve Taylor is joined by Dan Wachtler, Founder of Cyio, to discuss the groundbreaking cybersecurity scanning capabilities of DarkLight AI. Tune in to learn how this cutting-edge platform utilizes continuous updates and knowledge-driven AI to revolutionize risk assessment and vulnerability management. Don't miss out on valuable insights and strategies to enhance your organization's cybersecurity defenses. Watch now! #RocketMSP #DarkLightAI #CybersecurityScanningCyio is a new AI tool that analyzes cybersecurity risks and helps you improve your clients' security posture. Dan Wachtler is an accomplished entrepreneur with over 20 years’ experience serving in both executive and sales leadership roles. He is the CEO of DarkLight Inc, an artificial intelligence expert system for active cyber defense and trusted information sharing. Previously, he was the President of root9B Holdings, Inc., a NASDAQ listed advanced cybersecurity firm and creator of the first-ever commercial HUNT platform. Dan has led numerous capital raises and managed large corporate realignment efforts to include international expansion efforts.Learn more about Cyio at https://darklight.aiLearn more about RocketMSP at https://rocketmsp.io

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A Demo of Zest PSA - MSP PSA Software Designed for Techs BY Techs

RocketMSP — Fri, 10 Mar 2023 18:27:05 -0500

Steve interviews Bobby and Chadd from Zest MSP.

Overall, the conversation is about the importance of sales and marketing for MSPs and how Zest MSP can help them reach their goals.

Zest MSP is an MSP PSA software designed to run the business of managed IT. Slay the Dragon of Complexity. 🐉⚔️

https://zestmsp.com

(0:00:01) Shoot the breeze while we wait for the audience to arrive

(0:10:19) Zest PSA for MSPs

(0:15:39) Exploring Zest: A Comprehensive Overview of the MSP Software Platform

(0:20:56) MSP Dashbar Overview: Monitoring Company-Wide Performance with Zest

(0:27:14) Utilizing Tickets and Tasks for Time Tracking in an MSP Environment

(0:37:04) Admin Sales and Task Management with Zest

(0:43:07) MSP Growth Strategies: Utilizing Zest's Urgency Score and CRM Functionality

(0:51:05) Gamified Work Feed System for Technicians

(0:58:12) Streamlining the MSP Process for Increased Efficiency

(1:00:04) Zest Reports Overview and Benefits for MSPs

(1:08:52) Exploring Zest's Project Management Module

(1:18:34) Outlook Integration and Email Parsing

(1:20:12) Automation and Quality Control in MSP Ticketing

(1:24:50) Resource Automation Feature Roadmap

(1:31:12) Dispatching Methods for MSPs

(1:40:14) Exploring the Complexities of Contract Management in Customer Relationships

(1:42:09) Billable Time Management and Invoicing for MSPs

(1:45:11) Block Hour Usage for MSPs

(1:50:15) Integrations and Automation for MSPs with Zest

(1:55:58) Client Profitability Report

(2:02:28) Security Standards for Development Team

#zestmsp #rocketmsp #psa #msp

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An Interview with Ian Alexander from Syncro

RocketMSP — Fri, 10 Mar 2023 17:50:17 -0500

Steve interviews Ian Alexander, Channel Chief for Syncro.

The conversation focused on the work that was being done to modernize the user interface (UI) of the Syncro platform. The goal is to reduce the number of clicks that users need to do to accomplish their workflows.

Check out Syncro using Steve's referral link and get $500 when you become a partner:

https://refer.syncromsp.com/l/1STEV61/

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How Bifrost Cloud Provides 20 Nines of Durability for Customer Data

RocketMSP — Thu, 02 Mar 2023 18:05:23 -0500

Steve interviews Josh from Bifrost Cloud.

Bifrost Cloud is a distributed cloud object storage platform that is S3 compatible. Instead of having all of the data stored in one data center, it works by having customers send a gateway object which is broken up into 80 chunks, encrypted and distributed among 20,000 storage providers worldwide. As long as 30 of the 80 chunks are up and running, the data is fully recoverable and self-healing. S3 storage is becoming more popular thanks to platforms like MSP 360 and Backup Commander.

(0:00:01) Conversation with Josh from BifrostCloud: Enabling MSPs to Compete with the 800 Pound Gorillas
(0:03:33) Potential of Chat GPT and Text-Based Games
(0:05:15) ifrost Cloud Object Storage
(0:09:32) Data Storage and Pricing
(0:15:43) Durability, Uptime, and Admin Interface Demo
(0:20:05) User Base Permissions, Access Keys, and Contract Requirements
(0:22:12) Reseller Agreement Terms and Features in Development
(0:24:53) Geofencing and Data Sovereignty Compliance for Eraser Code
(0:27:09) Data Sovereignty Compliance in Cloud Storage Networks

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Intro to Reverse Proxies & WAF by Jeremy Oaks from Automation Theory

RocketMSP — Thu, 23 Feb 2023 14:24:24 -0500

We meet with Jeremy Oaks, the founder of Automation Theory, to discuss the reverse proxy service they offer for in-house ConnectWise Automate servers.

Jeremy is passionate about all things technology, specifically in developing creative solutions. He received his bachelor's degree in Computer Science from the University of Wisconsin-Superior and is also a certified MySQL DBA and penetration tester.

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Learn About ConnectWise Consulting Firm FocusPlanIt

RocketMSP — Mon, 21 Nov 2022 11:00:47 -0500

Bill Black is a ConnectWise consultant that will provide a holistic approach to configuring your ConnectWise PSA for you.

Freebie - Documentation Templates: https://sweetprocess.com/rocketmsp

The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.

Support the Podcast https://bit.ly/tipjar0

Join RocketMSP https://rocketmsp.io

FREE RESOURCES MSP Comparison Chart

FOLLOW US YouTube LinkedIn

CHAPTERS

(00:00) Intro
(06:48) Why Hire a PSA Consultant
(12:02) ConnectWise PSA Tips
(16:35) ConnectWise Dashboard
(20:23) Basic PSA Consulting Options
(24:29) ConnectWise Implementation
(26:40) To Import Old Data Or Not
(28:56) Pricing
(32:47) Connect With FocusPlanIt

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Automating Cybersecurity Awareness Training: A Deep Dive of Phin Security

RocketMSP — Thu, 10 Nov 2022 17:14:18 -0500

Connor Swalm gives a demo on how easy it is to automate your Cybersecurity Awareness Training platform.

The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.

Support the Podcast https://bit.ly/tipjar0

Join RocketMSP https://rocketmsp.io

FREE RESOURCES MSP Comparison Chart

FOLLOW US YouTube LinkedIn

CHAPTERS

(00:00) Intro
(01:02) What is Phin Security?
(04:25) Phin Security Headquarters
(06:15) Phin's Security Practices
(07:55) Demo Begins
(11:09) Email Deliverability Solved
(17:04) Azure AD Integration
(20:57) Picking Training Modules
(27:22) Changing Training Priorities
(33:47) Training Preview
(38:32) The Content
(41:27) Phishing Email Preview
(45:36) Other Features
(46:42) Planned Integrations
(47:42) Signing Up
(48:57) Pricing
(52:45) Cyber Insurance
(54:31) Wrapping Up

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Meet the Syncro CEO

RocketMSP — Mon, 29 Aug 2022 15:45:06 -0500

Emily Glass and I have a conversation about her role at Syncro, their corporate culture, and more.

Companies Mentioned in the Podcast:
Syncro - Receive a $500 gift card when you sign up using my affiliate link and pay for two months of any subscription. New Syncro accounts only.
Blinkist (referral link - double the trial length)
Mainsail Partners

The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.

Support the Podcast https://bit.ly/tipjar0

Join RocketMSP https://rocketmsp.io

FREE RESOURCES MSP Comparison Chart

FOLLOW US YouTube LinkedIn

CHAPTERS

(00:00) Intro
(03:29) Venture Capital
(07:47) Addressing Negative Online Feedback
(10:52) New Features
(13:10) Tips for MSPs to Keep Up With Features
(16:30) Q3 and Q4 Overall Roadmap
(21:35) Emily's Podcast Choices
(23:21) Company Culture
(26:16) Latest Book Emily's Read
(27:58) Wrapping Up

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Grow Like Logically

RocketMSP — Mon, 22 Aug 2022 13:49:58 -0500

Michelle Accardi talks about the journey an MSP can take while growing to a $100MM company.

Learn more about Logically:
https://bit.ly/3wl71kO

The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.

Support the Podcast
https://bit.ly/tipjar0

Join RocketMSP
https://rocketmsp.io

FREE RESOURCES
MSP Comparison Chart

FOLLOW US
YouTube
LinkedIn

CHAPTERS

(00:00) Intro
(02:39) Michelle's Background
(03:33) Starting Small
(05:15) What to Focus On: $150K
(11:38) Bringing on an Employee: $200K - $300K
(13:18) How to Scale at $500K
(19:09) The CEO's Real Role
(20:58) Goals at $100MM
(22:56) What Logically Looks for in Acquisitions
(26:35) What Should All MSPs Be Doing Better?

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How To Perform Documentation

RocketMSP — Mon, 01 Aug 2022 17:30:23 -0500

Owen answers my questions about documentation. We discuss the best way to get started, a winning process for documenting whether you're a company with multiple employees or a one-man-show, and more.

Owen Enaohwo is the CEO and Co-Founder of Sweet Process, a documentation platform for processes, procedures, and tasks.

Learn more about Sweet Process: https://sweetprocess.com

Freebie - Documentation Templates: https://sweetprocess.com/rocketmsp

The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.

Support the Podcast https://bit.ly/tipjar0

Join RocketMSP https://rocketmsp.io

FREE RESOURCES MSP Comparison Chart

FOLLOW US YouTube LinkedIn

CHAPTERS

(00:00) Intro
(03:31) Documentation Culture
(04:51) How to Start Documenting
(11:13) Documentation For One
(13:23) The Circle of Documentation
(18:23) Documentation is Alive
(21:41) tl;dl
(25:04) About Sweet Process
(27:01) Wrap Up

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Getting the Right Contract for Your MSP with Robert Scott

RocketMSP — Tue, 26 Jul 2022 02:59:00 -0500

Rob answers questions about best practices for contracts and MSAs for managed services providers. Robert Scott is the managing partner of Scott & Scott LLP, a technology law firm that offers MSP Contracts-as-a-Service.

Learn more about Robert Scott:
https://scottandscottllp.com

The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.

Support the Podcast
https://bit.ly/tipjar0

Join RocketMSP
https://rocketmsp.io

FREE RESOURCES
MSP Comparison Chart

FOLLOW US
YouTube
LinkedIn

CHAPTERS

(00:00) Intro
(02:41) Contract Red Flags
(06:28) Liability & Third Party Tools
(12:12) MSA + Statement Of Work
(15:52) Contracts-as-a-Service
(22:21) Pricing
(27:20) Customer Satisfaction
(30:17) Contact Info

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Make Smart Business Decisions with Carrie Richardson

RocketMSP — Mon, 18 Jul 2022 22:07:34 -0500

Carrie Richardson joins me to discuss making smarter business decisions.

Carrie is a partner at Richardson & Richardson Consulting—a company that provides business consulting services mainly to the IT channel. She also is the founder of Managed Sales Pros LLC, the leading outbound appointment setting company for MSPs in America.

Richardson & Richardson Consulting
https://randr.consulting/

Managed Sales Pros
https://www.managedsalespros.com/

The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.

Support the Podcast
https://bit.ly/tipjar0

Join RocketMSP
https://rocketmsp.io

FREE RESOURCES
MSP Comparison Chart

FOLLOW US
YouTube
LinkedIn

CHAPTERS

(0:00) Intro
(0:55) What the Most Successful People Do Before Breakfast
(4:44) Distractions
(8:03) Richardson & Richardson
(12:01) The Secret to Running a Business
(19:37) Prospecting at $100K Annual Revenue
(23:55) BNI for MSPs
(34:03) SBA & EO Programs
(37:55) Be A Boss But Care
(40:11) Contacting Carrie

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Sync Your ConnectWise Invoices to QuickBooks Online

RocketMSP — Mon, 11 Jul 2022 16:40:52 -0500

Heather Johnson is Co-Founder and Chief Operating Officer of Gozynta, a software development company that wants to make better tools for MSPs. Gozynta has three major products today:

Tixt

Tixt allows client endusers to send SMS text messages to a phone number assigned to your MSP and automatically create and update tickets in ConnectWise Manage.

Mobius

Mobius connects ConnectWise Manage to QuickBooks Online. When invoices are created in Manage, Gozynta Mobius will copy them to QBO. When payments are added to QBO, those payments are applied in ConnectWise Manage.

Payments

A customer portal that clients to receive invoices with a payment link in their email. The payment link allows them to pay via credit card or ACH, then it will sync the payment information to QuickBooks Online and ConnectWise Manage.

The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.

Support the Podcast
https://anchor.fm/rocketmsp

Join RocketMSP
https://rocketmsp.io

FREE RESOURCES
MSP Comparison Chart

FOLLOW US
YouTube
LinkedIn

CHAPTERS

(0:00) Intro
(0:36) What is Gozynta?
(3:54) Text messaging for MSPs with TIXT
(12:02) Sync invoices between Manage and QBO with MOBIUS
(17:27) Mobius is separate from Payments
(20:35) Mobius Pricing - There's a FREE plan!
(25:32) Payments Pricing
(28:57) Horror Story (NOT Gozynta!)
(30:00) Development Processes
(33:29) Moving to The Netherlands
(41:41) Steve's Honeymoon Cruise
(43:54) Wrap-Up

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Tim Bowers - Halo PSA

RocketMSP — Mon, 20 Jun 2022 12:07:41 -0500

Tim Bowers is the CEO of Halo PSA. We talk about the product and why they have a 10-user minimum for new customers.

The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.

Support the Podcast
https://anchor.fm/rocketmsp

Join RocketMSP
https://rocketmsp.io

FREE RESOURCES

MSP Comparison Chart
https://rocketmsp.io/#section-52-8

YouTube
https://www.youtube.com/rocketmsp?sub_confirmation=1

LinkedIn
https://linkedin.com/in/stevetaylorit

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Proper Security Stack for Today's MSP with Bruce McCully

RocketMSP — Mon, 30 May 2022 10:00:55 -0500

I'm joined by Bruce McCully and ask him the right questions to find out where you should begin to sell a new security-focused MSP solution stack. We also discuss what tools he would use if he were to start an MSP today.

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How to Add Value for Prospects and Clients with Trevor Hough from Yottled

RocketMSP — Mon, 16 May 2022 10:00:15 -0500

Trevor Hough has been the product manager at several successful companies like Duo and Symantec. Currently the CEO and co-founder, he's working to build Yottled into the easiest to use scheduling, invoicing, and management software for your business.

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The Boston Marathon Bombing Investigation by MSP John Petrozzelli

RocketMSP — Mon, 09 May 2022 10:00:53 -0500

Learn about John Petrozzelli's work on the Boston Marathon bombing that took place on April 15, 2013 as he ran forensics analysis on devices owned by the bombers.

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Shiva Maharaj and Brian Weiss Talk About Scale

RocketMSP — Mon, 02 May 2022 10:00:30 -0500

Shiva Maharaj and Brian Weiss join Steve Taylor to discuss how they've grown and scaled their MSPs successfully—and what not to do!

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Kaseya ACQUIRES Datto - Our Initial Thoughts

RocketMSP — Thu, 14 Apr 2022 14:36:13 -0500

Okay, so you heard the news on Monday. Kaseya announced they're acquiring Datto. This is the recording of our live conversation I had that day with folks like Shiva Maharaj, Matt Lee, and Dom Kirby. I've cleaned up the audio for you to enjoy. Please note: there's a part near the end where Matt can't be heard—I sacrificed his audio because of some loud banging noises coming across one of the mics.

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SEO Tips To Get Your Website On Google Page One with Matt Rodela and Ramey Bell

RocketMSP — Mon, 04 Apr 2022 21:39:41 -0500

Search Engine Optimization, or SEO for short, is often misunderstood and overlooked when it comes to building a website. We're going to discuss some of the ways to enhance your company's website to make it more likely to show up on page one of Google.

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Understanding CIS Controls with Liam Downward from CYRISMA

RocketMSP — Mon, 28 Feb 2022 14:48:50 -0500

Welcome to The RocketMSP Podcast. I'm your host, Steve Taylor. The following is an interview with Liam Downward, CEO and Co-Founder of Cyrisma, a cyber risk management platform for MSPs.

This podcast was scheduled to be released on Monday, March 7th, however I can't in good conscience sit on this episode another day while the MSP channel feels such unrest with Russian activity in Ukraine. This conversation is about choosing a set of cybersecurity controls—we picked CIS Controls on the podcast—and understanding how to deploy them.

Now more than ever we have a need to be hyper-aware of the position and risk of not just our clients' infrastructure but also our own. I can't stress the importance of building out a comprehensive cybersecurity strategy and then implementing it.

If you haven't yet taken cybersecurity seriously, please take the first step by listening to this entire episode and putting together a plan. Without further ado, please enjoy the interview.

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Vince Crisler & Dark Cubed Round Two

RocketMSP — Mon, 21 Feb 2022 11:00:00 -0500

I invited Vince Crisler, former CISO to the White House, back on the show to dig deeper into the Dark Cubed platform that he and his team have developed.

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Start Thinking Like a CISO with TitanHQ

RocketMSP — Mon, 14 Feb 2022 14:15:45 -0500

If your cybersecurity game hasn't changed much since 2011 then it's time for you to start making some changes.

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Getting The Most From Channel Programs

RocketMSP — Mon, 07 Feb 2022 11:00:00 -0500

Have you ever wondered how to most effectively work with your channel partners to get the most from their channel programs? Learn what channel veterans Matt Solomon and Amy Roman have to say about how to best work with your current and new partners from everything to marketing funds to looking like a rockstar to clients and prospects.

Learn more about Channel Program here.

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So You Want To Start A Podcast

RocketMSP — Fri, 04 Feb 2022 15:32:52 -0500

Have you been thinking to yourself, "I'd love to start a podcast!" Well this... erm... podcast is for you! Well, the episode that is. I interviewed Nash from PodcastMate to chat about what it takes to make a truly great podcast.

--- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Capitalize Vendor Channel Programs - Guest Spots On Their Webinars

RocketMSP — Tue, 18 Jan 2022 11:00:00 -0500

.... --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

A Dark Cubed Demo

RocketMSP — Fri, 07 Jan 2022 11:00:00 -0500

Vince Crisler has more than 20 years of IT and cyber security leadership within the Department of Defense, Department of Homeland Security, federal civilian government, and private sector. A former White House CISO, he is the CEO and Founder of Dark Cubed, a cyber security product company brining effective and affordable cyber security to the SMB community through its MSP/MSSP partner network. Vince is a member of the IT Security Executive Council for CompTIA, the Executive Committee for the CompTIA ISAO, and a member of Embry-Riddle Aeronautical University's Worldwide Industry Advisory Board.

Darkcubed.com
https://www.youtube.com/channel/UCOAf65A76LofJ9KR1nV4vsg
https://darkcubed.com/dark-cubed-fact-sheet

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How Does Dark Cubed Work So Well?

RocketMSP — Thu, 06 Jan 2022 11:00:00 -0500

Darkcubed.com
https://www.youtube.com/channel/UCOAf65A76LofJ9KR1nV4vsg
https://darkcubed.com/dark-cubed-fact-sheet

--- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

What Is Dark Cubed?

RocketMSP — Wed, 05 Jan 2022 11:00:00 -0500

Darkcubed.com
https://www.youtube.com/channel/UCOAf65A76LofJ9KR1nV4vsg
https://darkcubed.com/dark-cubed-fact-sheet

--- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Who is Vince Crisler?

RocketMSP — Tue, 04 Jan 2022 11:00:00 -0500

Darkcubed.com
https://www.youtube.com/channel/UCOAf65A76LofJ9KR1nV4vsg
https://darkcubed.com/dark-cubed-fact-sheet

--- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Automated Threat Detection & Blocking

RocketMSP — Mon, 03 Jan 2022 11:00:00 -0500

Darkcubed.com
https://www.youtube.com/channel/UCOAf65A76LofJ9KR1nV4vsg
https://darkcubed.com/dark-cubed-fact-sheet

--- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Cloud Backup Basics with Mason Giles from Comet Backup

RocketMSP — Thu, 09 Dec 2021 20:47:27 -0500

Mason Giles is a founder and the Chief Technology Officer at Comet Backup. Mason has 10+ years of experience in the backup industry. At Comet, he leads R&D and software development, bringing innovative technologies to market (such as Comet’s chunking algorithm) delivering considerable improvements in speed and efficiency to IT teams. Mason has a Bachelor’s Degree in Mathematics from the University of Canterbury. Outside of work, he loves board games, being outdoors, and eating pineapple ice cream.

Learn more about Comet Backup

--- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Better Help Desk Habits with Mark Copeman, Founder of WiseCurve

RocketMSP — Mon, 22 Nov 2021 18:09:13 -0500

Learn about the decision making process behind Mark Copeman's success and how he developed a customer-focused help desk by asking one simple question after each interaction.

Mark is the founder of Wisecurve, which brings together a number of his ventures including TechTestimonials.com – the only video / written testimonial service dedicated to the tech industry. He is the author of the books, MSP Secrets Revealed and Helpdesk Habits, as well as being the creator of the online customer service video program, helpdeskhabits.com.

He is a regular conference speaker on the subject of customer service and the power of habits.

Mark is also a video presenter and conference host in between consulting for IT businesses, where he focuses on creating content, sales and marketing.

Outside of the IT world, he owns an online fitness program, with his fitness instructor with 1,200+ members.

Full details here: https://markcopeman.com/biography/

Mark's services and programs: https://wisecurve.co.uk
Mark's customer service program for MSPs: https://helpdeskhabits.com
Mark's Linkedin: https://www.linkedin.com/in/markcopeman/

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Why Clean Data In Your PSA Is So Important with Colin Knox, Gradient MSP

RocketMSP — Tue, 19 Oct 2021 10:00:00 -0500

Colin Knox is Founder & CEO of Gradient MSP, leading the charge to improve the IT Channel, one data-driven MSP at a time. Founder and former CEO of both Passportal and XCEL Professional Services until their acquisitions by SolarWinds (April 2019) and F12.net (May 2016) respectively.

Learn about how data can stagnate and become "dirty" while it sits in your PSA, the conventional way to clean it, and an easier way to clean it.

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Hardening MSP Security with Bruce McCully

RocketMSP — Thu, 07 Oct 2021 09:00:00 -0500

Get real advice from Galactic Advisors CEO Bruce McCully about how to have a better security posture within your MSP.

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HoneyCRM - My First Month

RocketMSP — Wed, 01 Sep 2021 17:00:00 -0500

Steve chats with Andrew about his accomplishments of the first month with HoneyCRM, setting up some automation, and a deep dive on pricing.

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The MSP Time Machine

RocketMSP — Mon, 23 Aug 2021 09:00:00 -0500

The MSP Time Machine

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How Electric.ai Deploys Security Awareness Training Platform Curricula

RocketMSP — Fri, 20 Aug 2021 09:00:00 -0500

How Electric.ai Deploys Security Awareness Training Platform Curricula

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Managing Risk

RocketMSP — Thu, 19 Aug 2021 04:17:00 -0500

Managing Risk --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Managing the Domains of Cybersecurity

RocketMSP — Wed, 18 Aug 2021 04:17:00 -0500

Managing the Domains of Cybersecurity --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

How Not to Cybersecurity

RocketMSP — Tue, 17 Aug 2021 04:16:00 -0500

How Not to Cybersecurity --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

The Importance of the Domains of Cybersecurity

RocketMSP — Mon, 16 Aug 2021 04:15:00 -0500

The Importance of the Domains of Cybersecurity --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Raising the Bar

RocketMSP — Fri, 13 Aug 2021 16:14:00 -0500

Raising the Bar --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Recorded Future

RocketMSP — Fri, 13 Aug 2021 04:13:00 -0500

Recorded Future --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

The Kaseya Breach Panel Discussion

RocketMSP — Thu, 12 Aug 2021 08:12:00 -0500

The Kaseya Breach Panel Discussion --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

New Features with DNSFilter

RocketMSP — Wed, 11 Aug 2021 04:11:29 -0500

Learn more about new features on DNSFilter. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Building for Scale Conclusion

RocketMSP — Thu, 08 Jul 2021 10:26:00 -0500

I conclude with Dale Walls --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Building for Scale Part 3

RocketMSP — Wed, 07 Jul 2021 10:24:00 -0500

I continue with Dale Walls. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Building for Scale Part 2

RocketMSP — Tue, 06 Jul 2021 10:22:00 -0500

I continue my chat with Dale Walls --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Building for Scale with Dale Walls

RocketMSP — Mon, 05 Jul 2021 10:11:00 -0500

I have a long discussion with Dale Walls about building an MSP for scale. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

New Features with DNSFilter

RocketMSP — Sat, 03 Jul 2021 02:00:00 -0500

DNSFilter knows MSPs—because we used to be one! The company was founded after witnessing firsthand the gap in the market for a quality, affordable DNS threat protection and filtering solution.

Thousands of managed service providers around the world trust DNSFilter to help catch threats 134 hours faster than competitors, and uniquely catch 47% of DNS-based threats and scams.

Brian Gillis, CIO - A veteran of scalable startups, Brian lead the team that built BrightHub.com, which brought in 15MM visitors per month and hundreds of writer community members, and designed CollegeFactual.com to power the college data for sites such as USAToday and NewGIBill.org. With a multi-disciplinary degree in Software Engineering and Management from Rochester Institute of Technology, Brian has been using his experience with a variety of web programming languages and technologies for over 15 years.

Learn more about DNSFilter: https://www.dnsfilter.com/msps

Learn more about RocketMSP: https://rocketmsp.io

--- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Chris Timm Talks Autotask

RocketMSP — Fri, 02 Jul 2021 18:10:15 -0500

I chat with Chris Timm from Sondela Consulting about Autotask. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Invarosoft: A Customer Experience Software

RocketMSP — Thu, 03 Jun 2021 14:54:56 -0500

Jamie Warner talks about all of the great improvements that have been made with Invarosoft. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

The Art of Manual Virus Remediation with Ken Dwight

RocketMSP — Thu, 20 May 2021 17:10:15 -0500

Ken Dwight has been a computer professional since 1966, when he was hired as a Programmer Trainee on mainframe computers. Riding the IT fast track, he held numerous positions over the next six years, including Systems Analyst, Systems Programmer, and Senior Systems Engineer for a leading computer terminal manufacturer.

In 1972 he left the corporate world to start his consulting practice. In 1982, his firm bought its first IBM Personal Computer, and the focus of the consulting practice since then has been primarily PC related. That practice has evolved over the years into its present-day identity as The Virus Doctor™.

Since 2002, when the Klez worm changed the landscape of computer viruses, Ken has specialized in preventing, curing, and repairing the damage caused by malware on Personal Computers. As The Virus Doctor™, Ken is recognized today as one of the leading authorities on this ever-changing subject.

Ken spends at least 50 days per year teaching end-users and IT Support Techs how to more effectively handle malware-related issues. He developed the seminar “Safe Computing in the Facebook Era” for end-users and the in-depth Virus Remediation Training workshop for techs. Today he has hundreds of graduates, in most of the United States + 7 foreign countries. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Overcoming MSP Sales Objections with James Vickery Part 5

RocketMSP — Wed, 19 May 2021 09:30:00 -0500

Overcome sales objections --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Overcoming MSP Sales Objections with James Vickery Part 4

RocketMSP — Tue, 18 May 2021 09:30:00 -0500

Overcome sales objections. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Overcoming MSP Sales Objections with James Vickery Part 3

RocketMSP — Mon, 17 May 2021 09:30:00 -0500

Overcome sales objections --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Overcoming MSP Sales Objections with James Vickery Part 2

RocketMSP — Fri, 14 May 2021 09:30:00 -0500

Learn about overcoming sales objections. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Overcoming MSP Sales Objections with James Vickery Part 1

RocketMSP — Thu, 13 May 2021 09:30:00 -0500

Overcome sales objections --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

SD-WAN Demystified - Part 3

RocketMSP — Wed, 12 May 2021 09:00:00 -0500

I continue my interview with Rob Turner from Leadfoot Technology Group and we discuss SD-WAN’s many uses. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

SD-WAN Demystified - Part 2

RocketMSP — Tue, 11 May 2021 09:00:00 -0500

I continue my interview with Rob Turner from Leadfoot Technology Group and we discuss SD-WAN’s many uses. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

SD-WAN Demystified with Rob Turner

RocketMSP — Mon, 10 May 2021 09:00:00 -0500

I interview Rob Turner from Leadfoot Technology Group and we discuss SD-WAN’s many uses. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

A CRM for MSPs - HoneyCRM Part 2

RocketMSP — Fri, 07 May 2021 09:00:00 -0500

I continue my interview of Andrew Crespo-Roman --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

A CRM for MSPs - HoneyCRM Part 1

RocketMSP — Thu, 06 May 2021 09:00:00 -0500

I inter Andrew Crespo-Roman --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Microsoft 365 Management with MSPMagic - Part 2

RocketMSP — Wed, 05 May 2021 09:00:00 -0500

I continue the interview with Tas and Andrey from MSPMagic. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Microsoft 365 Management with MSPMagic - Part 1

RocketMSP — Tue, 04 May 2021 09:00:00 -0500

I interview Tas and Andrey from MSPMagic. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Mergers & Acquisitions with Vista Business Group

RocketMSP — Tue, 27 Apr 2021 14:56:30 -0500

Adam graduated from Kansas State University with dual degrees in Financial Management and Financial Services. After graduating, he worked as a lead portfolio manager for a large Midwest registered investment adviser; where he ran his absolute return strategy, delivering superior risk adjusted returns for his clients (relative to the market and benchmarks). He then worked extensively as an independent market maker before starting with Vista Business Group, an M&A advisory firm. His understanding of risk/reward trade offs and growth catalysts allow him to find strong matches for clients that are looking to grow their business through acquisition. To learn more about Vista Business Partners:https://vistabusinessgroup.com To learn more about Steve Taylor and RocketMSP:https://rocketmsp.iohttps://facebook.com/stevetaylorithttps://linkedin.com/in/stevetaylorit --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Proof Your Customers Are Satisfied with SmileBack

RocketMSP — Thu, 22 Apr 2021 18:55:34 -0500

Andrew Wallace Andrew Wallace is the Managing Director and Chief Product Officer of SmileBack, a software-as-a-service company in the customer satisfaction space. He works with his teams to help SmileBack’s customers to drive their businesses through collecting, analyzing and leveraging feedback. He has degrees in Philosophy and Journalism, and is an ardent lover of ice creams of all kinds (except chocolate — yuck). Rory Gallagher Rory Gallagher is the Growth Lead at SmileBack, a software-as-a-service company in the customer satisfaction feedback space. He helps MSPs grow their business through feedback systems. He’s spent years working in customer experience and sales and is an avid traveller who’s always planning the next adventure. SmileBack SmileBack is the only customer feedback system specifically designed for MSPs and focused exclusively on customer satisfaction. Our CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable. Learn more about SmileBack:https://smileback.com/ Learn more about Steve Taylor and RocketMSP:https://rocketmsp.iohttps://linkedin.com/in/stevetaylorithttps://facebook.com/stevetaylorit --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

MSP Today with Justin Esgar

RocketMSP — Fri, 16 Apr 2021 11:59:00 -0500

With a bachelor’s degree in Business Administration from the University of Rhode Island and over 15 years of industry experience under his belt, Justin Esgar has combined his eclectic tech interests under the Virtua Consulting Group umbrella. Taking the lead is Virtua Computers, an Apple-certified consultancy he founded in 2008 that has grown into one of the top-ranked Apple consultants in New York City. Virtua specializes in helping small- and medium-sized businesses and non-profit organizations analyze, design, and install technology solutions. The software development group Virtua XYZ brings together Justin’s various programming projects, including the Your Computer Inventory service for IT consultants. Finally, Justin organizes and cheerleads for the business-focused ACES Conference and associated online community. Learn more about Justin Esgar: https://www.virtuaconsultinggroup.com https://acesconf.com https://www.amazon.com/Appitalize-your-Idea-Bringing-Fruition/dp/1494858940 --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

A Demo of All-In-One Cybersecurity Suite Marzo4

RocketMSP — Thu, 15 Apr 2021 19:58:51 -0500

The size of your business, or budget, shouldn't limit your ability to combat cyber threats. Marzo4 is an all-in-one, cloud-based platform that is easy to install, easy to manage, and provides the 24/7 protection and support you deserve, at a price you can afford. Their enterprise-grade security and powerful business tools protect your brand, your customers, and your bottom line giving you and your team the confidence and freedom to focus on the important work of growing your business. Raffaele Mautone is the CEO of Aadya Security, the creator of Marzo4, and he'll be walking us through a demo of the platform and their channel program. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

Cybersecurity Services with Green Cloud Defense

RocketMSP — Wed, 14 Apr 2021 21:07:02 -0500

Keith helped start Green Cloud 10 years ago with veteran telecom executives. Keith’s experiences led to the development of some of the first “managed” services, including Firewall, Unified Messaging, Data Backup, Managed MPLS, and Data Centers. Green Cloud recently closed on the acquisition of Cascade Defense, a full-service MSSP in Spokane, Washington. The acquisition has resulted in the rebranding and renaming to Green Cloud Defense. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

How Tas Gray Uses Microsoft 365 For His MSP

RocketMSP — Tue, 13 Apr 2021 20:00:00 -0500

Steve Taylor is making educational, informative, and entertaining content for MSP / TSP business owners along with IT professionals that want to stay up-to-date on the latest tools we use, operational concepts, and insights into the current landscape in the channel. You should care because he don't hold back and will ask vendors the questions that MSPs want answers to, not just the fluff the vendors want to sell. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

DNS Hygiene with Eric J. Taylor

RocketMSP — Fri, 09 Apr 2021 13:05:44 -0500

Outsourcing Your Help Desk or NOC with Jason Cohen, Mission Control

RocketMSP — Thu, 01 Apr 2021 10:54:00 -0500

A Conversation with MSP Business Owner, Eric Hester

RocketMSP — Thu, 25 Mar 2021 10:12:00 -0500

An All-In-One Cybersecurity Solution for MSPs Using Aadya Security's Marzo4

RocketMSP — Fri, 19 Feb 2021 11:25:00 -0500

Taxes, Autotask, MSP Legislation, & More with ABC Solutions' Rayanne Buchianico

RocketMSP — Fri, 12 Feb 2021 11:17:00 -0500

Make Money as a Microsoft 365 Administrator with Third Tier's Amy Babinchak

RocketMSP — Thu, 11 Feb 2021 11:27:00 -0500

Nerdio's Vadim Vladimirskiy

RocketMSP — Thu, 04 Feb 2021 11:26:00 -0500

Apple Device Management with MSP Business Owner Ryan Grimes

RocketMSP — Wed, 27 Jan 2021 11:06:00 -0500

#38 - Matt Saal, a Dairy Farmer

RocketMSP — Tue, 12 Jan 2021 11:10:00 -0500

Syncro + You: A Conversation With Derek Gabriel, MSP & Syncro User

RocketMSP — Thu, 31 Dec 2020 11:15:00 -0500

#31 - Ian Alexander from Syncro

RocketMSP — Wed, 16 Sep 2020 10:30:00 -0500

Syncro: Day One

RocketMSP — Mon, 20 Jul 2020 10:55:00 -0500

Syncro 1-on-1 Product Tour

RocketMSP — Fri, 19 Jun 2020 10:00:00 -0500

#23 - Stephen Taylor

RocketMSP — Tue, 16 Jun 2020 04:01:00 -0500

The RocketMSP Podcast, formerly MSP Webinars, brings MSP business owners, channel vendors, and other interesting people on for interviews and conversations with Steve Taylor. Do you want to support the podcast? Become a sponsor on Patreon here: http://l.rocketmsp.io/3dWTolzS Subscribe to get notified about our future videos! ------------- Social Links: RocketMSP Facebook: http://l.rocketmsp.io/iG6amtQ-Steve Taylor’s Facebook: http://l.rocketmsp.io/uHGPSFsN #mspwebinars #rocketmsp #stevetaylor #rocketmspwebinars #rocketwebinars #stevetaylorwebinars #rocketmsppodcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message

#22 - Caleb Christopher

RocketMSP — Sun, 31 May 2020 20:29:00 -0500

#21 - Kevin Allan

RocketMSP — Fri, 29 May 2020 20:09:00 -0500

#21 - Kevin Allan

RocketMSP — Fri, 29 May 2020 20:09:00 -0500

#20 - Nick Deck

RocketMSP — Thu, 28 May 2020 20:08:00 -0500

#19 - Dave Sobel

RocketMSP — Wed, 27 May 2020 20:04:00 -0500

#18 - Michael Einbinder-Schatz

RocketMSP — Wed, 13 May 2020 04:01:00 -0500

#17 - Brian Johnson

RocketMSP — Tue, 12 May 2020 19:40:13 -0500

#16 - Adam Bielanski

RocketMSP — Sat, 02 May 2020 15:59:37 -0500

#15 - Carlos Felix

RocketMSP — Tue, 28 Apr 2020 19:01:56 -0500

#14 - Charles Henson

RocketMSP — Thu, 23 Apr 2020 04:00:00 -0500

#13 - Brian Weiss

RocketMSP — Wed, 22 Apr 2020 04:00:00 -0500

#12 - Jamie Dhonau

RocketMSP — Mon, 20 Apr 2020 14:04:52 -0500

#11 - Danny Jenkins

RocketMSP — Fri, 17 Apr 2020 13:17:00 -0500

#10 - Ramey Bell Interview from April, 2020

RocketMSP — Thu, 16 Apr 2020 04:01:00 -0500

#9 - Bob Coppedge Interview from April, 2020

RocketMSP — Thu, 16 Apr 2020 04:00:00 -0500

#8 - Scott Millar Interview from April, 2020

RocketMSP — Wed, 15 Apr 2020 13:46:55 -0500

#7 - Chip Reaves

RocketMSP — Wed, 08 Apr 2020 13:20:00 -0500

#6 - David Nickel

RocketMSP — Tue, 07 Apr 2020 12:53:00 -0500

#5 - Rob Rae, Brian Weiss

RocketMSP — Tue, 07 Apr 2020 01:08:56 -0500

#4 - George Bardissi

RocketMSP — Thu, 02 Apr 2020 21:43:53 -0500

#3 - Ian Robertson

RocketMSP — Thu, 02 Apr 2020 17:30:00 -0500

#2 - Zach Johnson, Shelby Spencer, Alan Strawinski

RocketMSP — Wed, 01 Apr 2020 00:46:39 -0500

#1 - Jeff Farris from CloudRadial

RocketMSP — Wed, 11 Mar 2020 19:00:54 -0500

Sophos XG 125 Live Setup of Firewall Protection Features

RocketMSP — Thu, 15 Aug 2019 10:07:00 -0500

Sophos Central: Watch the Live Setup of a new Sophos Central Dashboard

RocketMSP — Thu, 11 Jul 2019 10:36:00 -0500

Cold Calling & Prospecting Exercises with Carrie Simpson

RocketMSP — Sun, 17 Mar 2019 11:01:00 -0500

SolarWinds Backup Demo

RocketMSP — Thu, 06 Sep 2018 10:51:00 -0500

Build and grow your IT services practice in Azure with Nerdio's automation

RocketMSP — Tue, 28 Aug 2018 10:14:00 -0500

SyncroMSP Update

RocketMSP — Thu, 16 Aug 2018 10:11:00 -0500

Watch a TechnicalDemo of SolarWinds MSP N-Central

RocketMSP — Fri, 03 Aug 2018 10:31:00 -0500

Sophos MSP Connect: Next-Gen Security for MSPs

RocketMSP — Thu, 26 Jul 2018 10:27:00 -0500

Plurilock: Reducing friction while increasing security

RocketMSP — Tue, 24 Jul 2018 10:53:00 -0500

ConnectWise Tech Talk

RocketMSP — Thu, 19 Jul 2018 11:03:00 -0500

SolarWinds MSP Manager

RocketMSP — Thu, 07 Jun 2018 10:29:00 -0500

MSP Processes & Procedures 3.0

RocketMSP — Thu, 24 May 2018 10:52:00 -0500

How To Use Security To Differentiate Yourself From The Competition And Drive More Profitable Sales

RocketMSP — Thu, 26 Apr 2018 11:02:00 -0500

Converting Break/Fix to Managed IT Services

RocketMSP — Thu, 05 Apr 2018 11:01:00 -0500

Chocolatey - Common Sense Software Management

RocketMSP — Thu, 29 Mar 2018 10:55:00 -0500

Intro to HIPAA for MSPs

RocketMSP — Thu, 18 Jan 2018 11:57:00 -0500

Processes & Procedures 2.0 - Back Office Management

RocketMSP — Fri, 15 Dec 2017 11:49:00 -0500

Using LinkedIn for Prospecting

RocketMSP — Thu, 14 Dec 2017 11:16:00 -0500

Invarosoft End-User Portal

RocketMSP — Fri, 01 Dec 2017 11:57:00 -0500

Managing Growth - Outsourcing Your Help Desk & NOC with Benchmark 365

RocketMSP — Thu, 16 Nov 2017 11:13:00 -0500

MSP Processes & Procedures 2.0 - Service Delivery

RocketMSP — Fri, 03 Nov 2017 10:56:00 -0500

What's Your Stack? Keeping Client Systems Protected

RocketMSP — Thu, 19 Oct 2017 10:50:00 -0500

Virtualization Tech Chat + After Party

RocketMSP — Thu, 05 Oct 2017 10:18:00 -0500

How to Stack VoIP into Your IT / MSP Bundle

RocketMSP — Thu, 07 Sep 2017 10:32:00 -0500

Documentation Party! Domain & Website Migrations

RocketMSP — Fri, 18 Aug 2017 10:28:00 -0500

Documentation Party - MSP Onboarding

RocketMSP — Thu, 27 Jul 2017 10:58:00 -0500

MSP Processes & Procedures

RocketMSP — Fri, 16 Jun 2017 10:09:00 -0500