Interest rates are likely heading up. Patients are starting to pull back. Staff are feeling the pinch personally and some are quietly looking at their options.

This is the episode for Practice Owners who want to get ahead of it rather than react when it's too late. Todd and Sachin walk through how the current environment is hitting owners, Practices, staff and patients, and what to do about each one.

What you'll get from this episode:

• How rising costs, inflation and global uncertainty flow through every layer of your Practice
• Why now is actually the time to invest, not retreat, and what "strategically contrarian" means in practice
• How to have the conversation with your team before they come to you asking for more
• The whiffle: a simple framework for hearing what's really on your team's mind
• Why extending hours and going deeper in your community beats cutting back

Resources mentioned:

Episode 97: The Most Expensive Room In Your Practice

Episode 43: The GP Pay Debate: Stop Playing Into Their Hands!

…..

Connect with Todd: LinkedIn

Connect with Sachin: LinkedIn

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Phantom billing at reception. Personal expenses paid through the business. Cash disappearing from the drawer. One person running everything with no oversight. Todd sits down with Kelly Chard, accountant and founder of GrowthMD, to walk through exactly where Practices are exposed and how to lock it down.

Kelly has seen it all, from small-scale theft that built up over years to full-blown Medicare fraud discovered too late. This episode is the playbook for making sure it doesn't happen to you.

What you'll get from this episode:

1. The red flags that should make every Practice Owner nervous
2. Why having one person run everything is your biggest risk
3. How to separate duties so no single team member controls the full chain
4. The fortnightly finance meeting that takes 20 minutes and changes everything
5. What to do about cash, petty cash, and why Practices should go cashless
6. How phishing emails and AI-generated invoices are targeting Practices right now
7. The tool that replaces petty cash and credit cards with controlled digital spending

…..

Resources mentioned:

Kelly's LinkedIn video: The 3 most important documents Practice Owners need to know.

……

Not sure where to start? Download the Fraud & Risk Checklist we created with GrowthMD. It covers accounts payable, payroll, banking, payment terminals, PMS permissions, and Medicare compliance.

Download it here

[More on Kelly Chard]

Kelly is an accountant and founder of GrowthMD, a specialist accounting firm for General Practice. She works with Practice Owners across Australia on financial management, fraud prevention, and business performance.

Connect with Kelly: LinkedIn & Website

Connect with Todd: LinkedIn

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

One owner audited theirs and found a $200,000 annual loss hiding in plain sight. Overstaffed nurses, cupboards full of expired stock, and zero revenue being generated from nurse-led services. Six months later, the loss was eliminated and they were on track for $100K profit from the same room.

What you'll get from this episode:

1. Which room is quietly draining your profits and why most owners never notice
2. How losses of $100K–$200K a year build up without anyone realising
3. The four moves to stem the bleeding: rostering, stock systems, waste tracking, and task delegation
4. How to turn nurse-led services into a revenue stream
5. Why one owner's team went from being a cost centre to saying "this has to be a revenue generating activity"
6. The consumable charging models that work without patient pushback

Connect with Todd: LinkedIn

Connect with Sachin: LinkedIn

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

International recruitment is one of the fastest ways to solve a GP shortage, but the pathways are confusing, the timelines are longer than most owners expect, and the wrong approach can cost you months.

Sachin sits down with Jane and Alex from WaveLength, one of Australia's leading GP recruitment agencies, to break down exactly how it works. What makes a Practice attractive to overseas doctors, which pathway gets them working fastest, and what good orientation actually looks like.

What you'll get from this episode:

1. Which Practices can recruit international GPs and which ones can't
2. Why team size, culture, and lifestyle matter more than you think when attracting overseas doctors
3. The two main pathways explained simply: expedited specialist vs college stream
4. How long it actually takes from first contact to a GP starting in your clinic
5. What effective orientation looks like and how to stop losing doctors in their first year

Connect with Jane and Alex:

Jane Stanke is a GP Talent Advisor with over 17 years at WaveLength International. Based in the UK, she works with doctors across the UK, Ireland, Europe and Canada, and has built a reputation for long-term, successful partnerships between GPs and Australian Practices.

Connect with Jane: Linkedin

Alex Graham is a Registered Migration Agent who has been with WaveLength for nearly 15 years. She helps overseas trained GPs navigate complex visa requirements and ensures they can start their new role on time.

Connect with Alex: LinkedIn

Connect with Sachin: LinkedIn

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

The timing's wrong. The valuation's inflated. The due diligence is skipped. And decades of hard work get handed over for a fraction of what it's worth.

This episode covers the full exit conversation:

What you'll get from this episode:

1. Why most owners sell too late in life and what that actually costs
2. The "would I buy my own clinic?" question and why your answer matters
3. The order of improvements that drive the biggest value uplift
4. Why profit margins in coached Practices sit at 10-15% versus 6-8% in the wild
5. The dumb tax: what happens when buyers skip due diligence
6. How one Practice Owner turned a $3.2M valuation into a $10.3M sale in exactly two years

Resources mentioned: Die With Zero by Bill Perkins

Connect with Todd: LinkedIn

Connect with Sachin: LinkedIn

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Sachin sits down with Craig and Anna from Leadership Creativity to unpack what alignment actually looks like, what happens when it breaks down, and how to fix it before it's too late.

Craig and Anna have worked with ownership groups for nearly a decade, inside and outside General Practice, and they've seen everything from partnerships that haven't spoken in 12 years to groups that aligned before merging and got it right from day one.

What you'll get from this episode:

1. What a healthy ownership group actually feels like versus a misaligned one
2. The warning signs most partners ignore until it's too late
3. Why decisions get made in meetings but never actually happen
4. How to have the reset conversation without blowing things up
5. When to bring in external facilitation and why doing it yourself rarely works
6. The one thing Craig and Anna would tell every Practice Owner to do this week

Resources mentioned:

Episode 50: From 2 GPs to 13 in a Decade; A Journey by Two Fabulous Female GP Owners with Dr Petrina Barson & Dr Arete Kouteris

Episode 64: The Clinic Was Running Well – Then This Business Manager Raised the Standard for Everyone with Karlea Wootton

Episode 72: The GP Recruitment Crisis: How One Clinic Turned a 6-Week Waitlist into a Hiring Engine with Julie Thomson

Connect with Craig and Anna:

Craig Morris is a Leadership Mentor and Consultant and co-founder of Leadership Creativity. He draws from 25 years leading multi-million dollar projects, mergers and transformations, and is known for his direct approach to helping leaders build resilience and drive accountability.

Website - https://leadershipcreativity.com.au/staff/craig-morris/

Anna Saunders is a global Leadership Mentor and co-founder of Leadership Creativity. With 20 years as an executive in STEM across the US, Asia and Australia, she specialises in helping leaders resolve misalignment and build highly engaged teams.

Website - https://leadershipcreativity.com.au/staff/anna-saunders/

Connect with Sachin: LinkedIn

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

This is one of the most honest conversations they've had about the patterns that keep owners stuck, burnt out, and resentful, even when the Practice looks fine from the outside.

What you'll get from this episode:

1. How martyrdom shows up in everyday clinic habits without you realising
2. Why "if it's to be, it's up to me" becomes the thing that holds you back
3. The false belief that cost Todd ten years of Saturdays with his family
4. Why Todd and Sachin say no to some owners who want to join Project X
5. An owner who broke down when asked a simple question about holidays
6. The three-hour weekly shift that starts to break the pattern

Resources mentioned:

Episode 73: If It All Falls Apart Without You, That's Not a Team. It's a Trap

Episode 69: The 60-Consult Myth: Work Smarter, Not Harder In Your Clinic

Connect with Todd: LinkedIn

Connect with Sachin: LinkedIn

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Michelle and Simon chose the hard option. They built their own Practice next door with no business experience, no playbook, and a lot of trips to Ikea.

Three months later, a pandemic hit.

Six years on, they've built a Practice with clear ownership structure, aligned leadership, and the financial freedom to pay off mortgages and take real time with family.

What you'll get from this episode:

1. How to divide ownership roles so decisions don't turn into committee meetings
2. The weekly meeting rhythm that keeps two owners and a PM on the same page
3. Why protected business time is the single biggest growth habit for Practice Owners
4. How a financial restructure let one owner pay off her mortgage and take a month off to travel
5. What Simon would say to any GP wondering if ownership is worth it versus just investing in an ETF

Connect with Michelle and Simon:

Website: https://www.prestonfamilymedical.com/

Michelle on LinkedIn: https://www.linkedin.com/in/dr-michelle-leadston-b5483b376/

Simon on LinkedIn: https://www.linkedin.com/in/dr-simon-wilson-a99b38123/

Connect with Todd:

Website: https://www.scalemyclinic.com.au

LinkedIn: https://www.linkedin.com/in/thegeneralpracticeownerbusinesscoachdrtoddcameron/

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

In this episode, Dr Sachin Patel and Dr Todd Cameron break down the realities of purchasing a clinic: the opportunities, the traps, and the types of businesses you’ll come across.

Todd reveals the five key “practice avatars” you’ll encounter — from post-peak clinics to cultural-chaos turnarounds — and explains how to assess which ones are worth saving and which to walk away from. Together, they unpack what due diligence really looks like, how to avoid overpaying for a dud, and why having the right advisors can literally save you a decade of pain.

If you’ve ever thought, “Maybe I should buy a practice,” this episode will make you smarter, safer, and more strategic in that decision.

In this episode of the Scale My Clinic Podcast, you’ll learn:

1. 00:30 – Why ownership looks so attractive and the mindset shift every future owner needs before diving in
2. 01:00 – The 5 types of clinics you’ll find, each with unique risks and hidden opportunities
3. 11:15 – Where to look, how to assess your competitive advantage, and the critical mistake that sets GPs back ten years
4. 18:46 – Creating options instead of falling for scarcity
5. 25:03 – Real-world pitfalls that turn dream purchases into nightmares (and how to protect yourself with expert advice)
6. 33:18 – The fax story and how Todd bought a clinic with a ransom note

Resources

Episode 40: The Highs, Lows, and Lessons of General Practice: Sachin’s Story

Episode 60: Buying the Wrong Practice Will Break You — Here’s How to Spot It Before It’s Too Late

Missed the previous Episode?

Listen to Episode 90 here: How Values-Driven Leadership Turned This Clinic Into an Employer of Choice

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Dr Todd sits down with clinic co-owner Kylie Yates and Practice Manager Scott Weaire to unpack how they rebuilt culture from the ground up, aligned every decision to values, and turned “busy” into sustainable growth.

You’ll hear how they embedded simple rituals that lifted morale and accountability, used a banking-grade finance lens to transform a loss-making nursing department into a profit centre, and operationalised a visionary–integrator rhythm so ideas turn into outcomes.

We also dig into their next strategic bets — Veterans Health and practical AI — plus the candid advice they wish every owner heard sooner.

Expect real talk, numbers, and repeatable plays you can action this week.

In this episode of the Scale My Clinic Podcast, you’ll learn:

1. 03:27 - How to build culture that scales and use simple rituals to make accountability feel safe
2. 14:38 - Turning your nursing team into a profit engine
3. 21:09 - Keeping every unit aligned to a clear vivid vision and scoreboards.
4. 34:28 - The live-then-tweak rollout method, how to invite “loyal disagreement,” and how celebrating wins sustains buy-in
5. 42:08 - Picking growth bets that compound and lightweight AI adoption that removes admin drag

Missed the previous Episode?

Listen to Episode 89 here: Running 3 Clinics, Raising Kids, Avoiding Burnout: How Lucy Built Her GP Business Without Losing Herself

ABOUT SCOTT WEAIRE

Scott Weaire

Practice Manager

Who says you can’t teach an old dog new tricks? After 25 years in banking, Scott decided it was time for a career change – one that involved more people and less paperwork. He joined The Surgery at Jerra in early 2023 after completing his Certificate III in Health Services, eager to gain hands-on experience in patient care. Originally planning to start a Bachelor of Nursing in 2024, Scott quickly realised he loved TSAJ too much to leave. He was promoted to Reception Manager in mid-2024 before stepping up the ladder in 2025.

A father of five, Scott is no stranger to multitasking, organisation, and a little bit of chaos—all skills that serve him well in keeping the practice running smoothly. When he’s not supporting the TSAJ team, he’s busy being a dedicated groupie, cheering on his partner as he rocks out on the drums in a pipe band.

Scott also loves gardening and discovering new coffee spots, so much so that he and his partner are setting up their own coffee van to run on weekends. Because if you can’t find the perfect brew, why not serve it yourself?

CONNECT WITH SCOTT WEAIRE

Website: https://tsaj.com.au/team/

ABOUT KYLIE YATES

Kylie Yates

TSAJ Co-owner

As the owner and business manager of The Surgery at Jerra, Kylie is responsible for the bigger picture—strategic planning, financial operations, and making sure the practice runs like a well-oiled machine (or at least as close as possible!). With a strong focus on care, compassion, teamwork, and trust, she’s passionate about building a thriving workplace culture where both staff and patients feel valued.

Before stepping into the world of general practice, Kylie had an extensive career in broadcast media and communications, working as a news journalist, presenter, newsroom chief of staff, and producer for multiple television networks. She’s also worked in communications for the Australian Medical Association and as a media adviser to a senior Federal Cabinet Minister across three portfolios—so she’s no stranger to high-pressure environments!

At home, Kylie and Dr David Yates have three teenagers together, and she’s a ‘stepmonster’ to two very big boys. A long-time Brumbies fan, she’s even spent years coaching junior rugby for the Queanbeyan Whites (why just watch when you can get involved?).

When she’s not overseeing the practice, wrangling teenagers, or watching rugby, Kylie enjoys traveling, crosswords, and the idea of going bike riding—though finding the time and energy is another story! She’s recently taken up CrossFit, but she’s the first to admit she’s more ‘CrossUnfit’ than a ninja warrior. And while some people swear by coffee, Kylie is firmly in the tea camp—preferably enjoyed in peace and quiet, though she knows that’s wishful thinking!

CONNECT WITH KYLIE YATES

1. Website: https://tsaj.com.au

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Dr Lucy Randall shares how she went from UK GP partner to co-owning three Australian clinics without sacrificing her family, her sanity, or her standards. You’ll hear the practical moves that matter: buying existing sites (not shiny fit-outs), standing up a minimum viable clinic quickly, and reinvesting profits with discipline.

We unpack the real levers for scaling plus Lucy’s refreshingly honest recruitment playbook that actually works in a tight market. We also go deep on leading through Medicare and policy changes with transparency and collaboration so your doctors feel supported (and stay).

Finally, Lucy talks candidly about building with a life partner, creating boundaries that protect home life, and ditching the guilt by outsourcing low-value tasks so you can be present with your kids and present for your team.

If you want a bigger clinic and a better life, this is your next right step.

In this episode of the Scale My Clinic Podcast, you’ll learn:

1. 04:14 - Launch fast, refine later
2. 10:35 - Lead across multiple sites without burning out
3. 15:29 - A recruitment engine that actually works
4. 21:56 - Navigating Medicare & policy change with confidence
5. 31:31 - Buying back your time so you stay effective at work and at home

Missed the previous Episode?

Listen to Episode 88 here: Scaling in an MMM5 Town: The Real Story Behind Growing From 2.3 to 8.5 FTE GPs

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

In this episode, Dr Todd Cameron sits down with rural GP owner Dr Ben Nally for a deeply honest, practical conversation about what it really takes to scale a General Practice, especially when you’re doing it in a small, regional community with limited workforce, tight margins, and very public accountability.

You’ll enjoy a grounded walkthrough of what happens when a clinic starts in the red, runs on goodwill instead of systems, and slowly — deliberately — transforms into a thriving, sustainable business that serves both patients and the people running it.

Ben shares the uncomfortable early lessons, the small strategic wins that created momentum, and the leadership mindset shifts that allowed the clinic to grow from 2–3 FTE GPs to a team of 14+, without burning out the owners or losing the soul of the practice.

This conversation speaks directly to owners who feel the weight of responsibility — to patients, staff, and community — but don’t want to sacrifice their health, family, or sanity to keep the doors open. It reinforces a core truth: sustainable growth doesn’t come from doing more yourself; it comes from better systems, better people, and clearer leadership.

Stop reacting, start leading intentionally, and build a practice that actually supports your life, not consumes it.

In this episode of the Scale My Clinic Podcast, you’ll learn:

1. 00:57 - The realities of running a practice in a rural community
2. 03:30 - GP Ownership as community leadership, not just business
3. 10:31 - Buying into a legacy practice (and knowing what to change and what not to break)
4. 13:16 - Mechanics of turning a struggling clinic around and how small wins create momentum
5. 16:44 - How intentional investment in people, leadership, and the physical clinic environment unlocks growth from 2.3 FTE GPs to 8.5+ FTE

ABOUT BEN NALLY

Dr Ben Nally, JCCA, MBBS, FRACGP is a Practice Owner, General Practitioner, Post Graduate Diploma in Anaesthetics

WHERE TO FIND BEN NALLY

Website: https://cgpmansfield.com.au/doctors-and-staff/#ben

Website: https://cgpmansfield.com.au/

Missed the previous Episode?

Listen to Episode 87 here: Scaling Clinics Without Losing Lifestyle: How Mary & Sean Did It

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

In this episode, Todd sits down with Dr Mary Wyatt and Dr Sean Stevens, owners of two thriving practices in WA, to unpack the unfiltered reality of scaling from a single Greenfield clinic to two high-performing sites, including a respiratory clinic during COVID and rapid expansion to 8.5 FTE GPs. They share what worked, what didn’t, and what most Clinic Owners underestimate when they try to grow.

From recruitment bottlenecks and ownership alignment, to why culture beats strategy when things get hard, this conversation is packed with lessons for GP owners who feel stuck at a ceiling or are scared of breaking what they’ve already built.

If you’re running a clinic in an MMM town, juggling leadership with clinical work, or wondering whether you’re actually set up to scale, this episode will give you clarity, confidence, and a blueprint grounded in real-world experience.

In this episode of the Scale My Clinic Podcast, you’ll learn:

1. 01:03 - The shift from GP to business owner (and why most owners underestimate it)
2. 06:42 - How decisive leadership and strong systems accelerate growth under pressure
3. 15:40 - The ownership structure that protect the business from internal friction and create stability for managers and staff
4. 25:47 - The biggest mistake owners make when opening a second clinic
5. 30:39 - How disciplined decision-making protects you from bad expansion deals

Missed the previous Episode?

Listen to Episode 86 here: From Transactional to Transformational: The GP Standard That No App, Pharmacy or Walk-In Clinic Can Replace

ABOUT SEAN STEVENS

Dr Sean Stevens has been a GP for over 25 years, with 20 of them as a practice owner. Sean’s previous practice was awarded Australian General Practice of the Year, and Sean has been felicitated with the Australian GP Supervisor of the Year award. A highly respected Cockburn GP, Sean is also known for mentoring over 30 doctors on their path to becoming specialist GPs.

He is also the immediate past Chair of the WA Faculty of the Royal Australian College of General Practitioners, the peak body representing 4,000 GPs in WA and 40,000 nationally. Sean has previously served as Deputy Chair of the WA Faculty for four years and as Chair of the RACGP Education Committee for six years.

When not at work, Sean loves socialising, spending time with his young family, and travelling.

“I love the focus on quality, patient care, fun, and innovation.”

WHERE TO FIND SEAN STEVENS

Website: grove-medical.com.au

Website: iinet.net.au

ABOUT MARY WYATT

Dr Mary Wyatt, a Cockburn GP, completed her medical degree (MBBS) at the University of Wollongong, NSW, in 2010. Following this, she moved to Perth, where she completed her GP specialist training in 2016. Mary enjoys the many aspects of General Practice, including managing chronic disease and mental health. She has a special interest in child health and women’s health (across all stages).

Mary has completed the Diploma in Child Health 2014 and the Vocational Graduate Diploma in Women’s Health (KEMH 2012). She is trained in Mirena and Implanon insertions, as well as managing shared antenatal care. As a GP in Cockburn, Mary is also involved in advocating for the health of her community with her involvement on the WA RACGP Faculty Council. She also became an examiner for the RACGP in 2020 and looks forward to formally teaching registrars at Grove Medical Victoria Park. Prior to training as a Doctor, Mary was a high school Mathematics Teacher.

In her spare time, Mary enjoys outdoor activities such as diving and snorkelling.

In this episode, Dr Todd Cameron sits down with Dr Sachin Patel for a candid, at times uncomfortable, but deeply important conversation about standards in General Practice and why the future of GP clinics won’t be won through speed, volume, or transactional medicine.

Instead, they unpack what actually makes General Practice indispensable: transformational care, deep relationships, strong professional standards, and leadership at the patient, practice, and community level.

This is not just theory. It’s a call to lift the bar — clinically, culturally, and commercially — so your clinic becomes the place patients choose, teams want to work in, and communities trust.

If you’re feeling pressure from competition, workforce challenges, or a system that seems stacked against General Practice, this conversation offers something rare: clarity and control. It reminds you that the future of your clinic isn’t decided by politicians or platforms — it’s shaped by the standards you choose to lead by.

Listen in, reflect honestly, and ask yourself: Are we building a transactional clinic … or an indispensable one?

In this episode of the Scale My Clinic Podcast, you’ll learn:

1. 00:00 - The threat of transactional medicine and why GPs are playing into it
2. 02:59 - Why transformational care is something no shortcut provider can replicate or replace
3. 12:05 - Professionalism inside the practice and why ownership starts with standards
4. 20:58 - Thinking beyond the consulting room and understanding the strategic advantage of genuine community leadership
5. 24:06 - Defining a 10/10 GP experience and raising the bar year after year

Missed the previous Episode?

Listen to Episode 85 here: NFE: The Leadership Rule That Transforms the Owner–PM Relationship Overnight

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

If you’ve ever felt frustrated by open loops, disappearing tasks, cancelled meetings, “doorstop” decision-making between consults, or that nagging sense of “Am I going mad? Didn’t we already talk about this?” — this conversation will feel like someone finally turned the lights on.

Together, Sachin and Todd unpack the root causes of misalignment, reveal the systems high-performing clinics use to stay on track, and share the exact practices Scale My Clinic teaches inside Project X to elevate communication, build trust, and create unstoppable momentum between Owner and Manager.

If you’re an ambitious Practice Owner who’s tired of firefighting, overwhelmed by leadership noise, and ready to scale with confidence, this episode is exactly what you need.

In this episode of the Scale My Clinic Podcast, you’ll learn:

1. 00:57 - Symptoms of misalignment in an Owner-Manager relationship
2. 05:11 - The hidden cost of cancelled meetings, doorstop decisions, and ad-hoc leadership conversations
3. 09:57 - The fix: creating a non-negotiable meeting rhythm (and implementing “NFE”)
4. 21:20 - The Lencioni framework and how to build real trust and healthy conflict
5. 33:44 - The one powerful sentence that elevates the owner–manager relationship to its highest potential

Resources

The Holiday Reset Kit

Missed the previous Episode?

Listen to Episode 84 here: The Three December Mistakes That Cost GP Owners the Most

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

In this episode, Dr Todd Cameron and Dr Sachin Patel break down the three most common mistakes clinics make at the end of the year. Mistakes that feel harmless in December but hit hard in February.

From failing to preload the year ahead, to switching off recruitment too early, to missing simple ways to make your people feel genuinely valued, this conversation pulls back the curtain on what high-performing clinics do differently and why preparation, not hustle, is the real advantage.

This episode is practical, grounded, and deeply relevant if you want to start the new year calm, in control, and strategically ahead of the curve.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• 00:00 - Why this time of year sets the tone for everything
• 01:20 - How high-performing clinics plan the year ahead
• 08:45 - Why momentum matters more than rest right now
• 12:45 - What really causes the February cash squeeze
• 17:00 - Where clinics quietly lose patients and revenue
• 30:20 - The leadership habit that protects your clinic long-term

Resources

The Holiday Reset Kit 

Missed the previous Episode?

Listen to Episode 83 here: Practice Manager to Powerhouse: The Real Story Behind Scaling Two Clinics (and Surviving A Culture Crash)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

In this episode, Bec Whitehurst shares her journey from “I didn’t even know what Medicare was” to overseeing two thriving practices, managing 26+ doctors, and creating a culture that attracts and keeps phenomenal people.

This conversation is a masterclass for Clinic Owners who feel overwhelmed, burnt out, or uncertain about how to empower their team. Bec lifts the curtain on trust, leadership, hiring, growth, opening a second site, navigating conflict, and what she learned from a complete cultural breakdown that forced her to rebuild from scratch.

If you’re a Clinic Owner or Practice Manager who wants to scale without losing your sanity (or your team) this conversation will change the way you lead.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• 00:58 - Why transferable skills matter
• 05:54 - How to survive the first months as a PM with no systems, no handover, & no roadmap
• 10:34 - Winning trust fast and the relationship strategies that make or break a practice
• 16:22 - Growing & expanding a clinic, and how culture and systems drive sustainable scale
• 26:56 - How misalignment, unclear roles, and lack of communication quietly destroy a practice long before problems become visible
• 41:59 - Practical frameworks that reduce overwhelm, prevent bottlenecks, and give owners more time back
• 51:21 - How to create empowered managers, what leadership really requires, and how to stop bottlenecking growth

ABOUT BEC WHITEHURST

Rebecca Whitehurst is a Business Manager at Grove Medical, overseeing two clinics in Perth. She loves turning chaos into structure, helping people thrive, and learning from every mistake, all while living her best millennial life as a coffee-fuelled, dog-obsessed people person.

WHERE TO FIND BEC WHITEHURST

• Website: https://grove-medical.com.au/ 

Missed the previous Episode?

Listen to Episode 82 here: The Walker Street Way: How BM Jessica Led a Culture Shift, a Clinic Move, and a Doctor Uplift; All at Once

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

In this episode, Sachin sits down with Jess Rankin, Business Manager at Walker Street Doctors, for a masterclass on what it really takes to transform a clinic from “held together by heroic individuals” into a calm, scalable, system-driven practice.

Jess shares her unexpected transition into practice management, the baptism-by-fire early days, and the pivotal mindset shifts that allowed her and owner Nerida to work as a true leadership team instead of two exhausted people putting out fires.

From rebuilding trust after a tough internal transition, to implementing a service fee increase without losing a single doctor, to moving an entire practice in just eight weeks, to building an intranet that finally ended the “Where is that document?” chaos, Jess lifts the curtain on how real clinics grow - not through hacks or heroics, but through curiosity, communication, and the courage to challenge the old way of doing things.

If you’re a Clinic Owner or Practice Manager who’s ambitious but overwhelmed, struggling with key-person dependency, or craving a smoother, saner way to scale, this conversation will feel like oxygen.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• 05:11 - Why challenging the “we’ve always done it this way” mindset is crucial for breaking growth plateaus and reducing key-person dependency.
• 12:20 - Building the dream practice with your doctors, not for them
• 17:12 - Raising service fees the right way without losing a single GP
• 19:55 - Why centralising processes, policies, and “the way we do things here” is one of the highest-leverage moves 
• 29:58 - The power of a true PM – Owner leadership rhythm

ABOUT JESSICA RANKIN

Jess Rankin is the Business Manager at Walker Street Doctors in North Sydney, where she blends strategic thinking with genuine care for people. With a background in HR and health administration, including experience with the AMA NSW, Jess is passionate about creating an efficient, joyful, and values-driven workplace that allow doctors and staff to deliver exceptional care. She’s also the Chairperson of the Unsworth Foundation, leading her family’s philanthropic work to support community and health initiatives across Australia. Known for her energy, organisation, and her favourite question “Why?” Jess believes that strong systems create the space for connection and better care. Away from work, she’s grounded by her husband, two adult children, her parents who live a bit too nearby, and two much-loved cats, Loki and George.

WHERE TO FIND JESSICA RANKIN

• Website: https://www.walkerstreetdoctors.com.au/ 

Missed the previous Episode?

Listen to Episode 81 here: The Pressure Index of Ownership: Lessons from AFL, Medicine, and Building a Future-Ready Clinic

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

 In this episode, GP and Practice Owner Dr Andrew Palfreman joins Todd to unpack the unexpected overlap between coaching under-14 AFL kids and running a high-functioning General Practice - and why the “fierce cauldron of self-development” is the best preparation you never knew you needed.

Andrew shares the story behind the now-legendary RPI and why simple, behaviour-driven metrics outperform complex dashboards. He opens up about taking over a long-standing practice earlier than expected, stabilising a team after turbulent ownership changes, and how he rebuilt trust, culture, and momentum from the inside out.

You’ll also hear how Andrew navigated ownership as a new fellow, led calmly through the uncertainty of COVID, built a proactive model of care, and now prepares his clinic for its next major growth phase, both operationally and structurally.

If you’re a GP or Practice Owner looking for grounded, real-world lessons from someone who’s lived every part of the journey - clinical, managerial, cultural, financial - this conversation is a goldmine. 

You’ll walk away with insights you can apply immediately, whether you’re stabilising, growing, or scaling your clinic for the future.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why coaching-style thinking makes you a stronger Practice Owner (00:22)
• How to create lead/lag indicators that drive real behaviour change, keep your team aligned, and remove ambiguity without overwhelming people with dashboards (01:26)
• The first high-impact decisions new owners must make to stabilise the team, protect the business, and set the clinic up for long-term growth (10:21)
• What strong crisis leadership really requires and how to guide your team with confidence in uncertain moments (23:04)
• How planned care, health assessments, and rebooking systems create sustainable scale (28:49)
• How strategic room planning, telehealth flow, and property decisions that enable growth (36:02)

ABOUT DR ANDREW PALFREMAN

Dr Palfreman graduated from the ANU Medical School in 2009 and completed GP specialty training to become a Fellow of the RACGP in 2014.  He worked previously as a Registrar at Winnungah Nimmityjah Aboriginal Health Service and Interchange General Practice.  While Clinical Director at IGP, he was fortunate to help at Watson in 2015 prior to the passing of Dr Phillip Toua (well known to longstanding Watson and Giralang patients).  In 2017, Dr Palfreman returned permanently as Clinical Director and bought the practice in November 2018.  In 2021, he also began work at a GP outreach clinic with Directions Health Service.

Originally from Melbourne, he is an alumnus of the University of Melbourne and RMIT and worked in 1997 at Monash University.  He moved to Canberra in 2001 and spent two years in Solomon Islands prior to studying medicine.  In October 2018 he returned briefly to the Pacific as a locum doctor in Port Vila, Vanuatu.  He has three children, a Staffy called Steve, and lives locally.

While interested in general medicine, he has specific interests in chronic disease and pain management, men’s health and Indigenous health. In November 2024, he received a Medicare Champion award from the Australian Government:

Announcing Australia's Medicare champions | Health Portfolio Ministers | Australian Government Department of Health and Aged Care

WHERE TO FIND DR ANDREW PALFREMAN

• Website: https://www.wgp.net.au/team/2017/8/20/dr-andrew-palfreman 

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 80 here: From GP to Owner in 18 Months: The Young Doctor Carrying a Family Legacy Forward

In this episode, Todd Cameron sits down with Dr Brodie Carlon, a newly minted GP who took the bold leap into Practice Ownership just 18 months after fellowship. From inheriting a decades-old family practice in Tasmania to leading it through modernisation and recruitment challenges, Brodie’s story is one of courage, clarity, and community.

You’ll hear how he navigated a generational handover with his father-in-law, what he learned about managing time and finances as a first-time owner, and how he’s creating a thriving workplace that balances patient care, team culture, and sustainability.

This conversation is a must-listen for any Clinic Owner who’s ever wondered, “Am I really ready for ownership?” or felt the weight of juggling multiple hats — doctor, leader, mentor, and parent. Brodie’s reflections are refreshingly real, reminding us that leadership in healthcare isn’t about having all the answers — it’s about learning, evolving, and staying true to your values while building a clinic that lasts.

Every great clinic starts with intention. With the right structure and support, you can build a business that thrives without burning you out.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Recognising when you’re ready to go from GP to business leader (00:53)
• How to transition a clinic without losing momentum (03:55)
• Mastering time, focus & delegation as a Clinic Owner (11:20)
• Balancing multiple hats without burning out (19:45)
• How to attract great doctors, modernise your practice, and protect the independence and community feel that make small clinics thrive (27:20)

Dr Brodie Carlon MBBS, FRACGP, is a Specialist General Practitioner and the owner of Bellerive Doctors in Tasmania, a locally owned clinic known for its high-quality, community-focused care.

Brodie is passionate about building a supportive environment where GPs and healthcare professionals can thrive, grow their careers, and deliver outstanding patient care. His approach combines strong clinical leadership with a deep commitment to serving the local community.

You can learn more or book an appointment at Bellerive Doctors.

WHERE TO FIND DR BRODIE CARLON

• Website: https://brodiecarlon.com.au/
• Website: https://www.bellerivedoctors.com.au/ 
• Facebook: https://www.facebook.com/profile.php?id=61579230205728 

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 79 here: Amidst All the Chaos, Here’s What GP Owners Can Still Rely On

From the unshakable “Four A’s” of patient expectations to the irreplaceable value of human connection in care, Dr Todd and Dr Sachin break down what truly endures, no matter how fast technology, politics, or funding shifts around us.

This conversation is equal parts grounding and empowering, a must-listen for Practice Owners who want to cut through the noise, refocus on what matters, and lead with confidence in the decade ahead.

This episode feels like a deep exhale, reminding Clinic Owners that while the industry evolves, the heart of General Practice doesn’t. It’s honest, practical, and quietly motivational, perfect for overwhelmed owners who crave clarity and stability.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Four factors that define patient loyalty (02:02)
• How to strengthen your diagnostic instincts and protect the patient–doctor bond when automation takes over the basics (14:31)
• How to build clinics that patients and teams never want to leave (28:06)
• Staying commercially smart amid the larger forces reshaping healthcare (48:47)
• What real alignment looks like and how to create a culture that’s ready for both disruption and growth (59:14)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 78 here: Six Hours of Reception Work Done in Thirty Minutes: The AI Fix for GP Admin Overload with Melvin Chen

Dr. Sachin Patel sits down with Melvin Chen, founder of Care GP and creator of Samantha — an AI-powered document allocation assistant that’s helping clinics reclaim hours lost to admin chaos.

From the lessons of failed startups to the discipline of solving real-world clinic problems, Melvin shares how his team built one of the first safe, practical AI tools for GPs. You’ll hear how he shadowed receptionists, mapped their workflows, and turned frustration into innovation, and why solving the right problem, not just building the right product, is what defines real success in healthcare tech.

This conversation goes far beyond software. It’s about the future of General Practice, freeing humans to do the work only humans can do, and building scalable systems that protect both revenue and wellbeing.

If you’re a Clinic Owner or Practice Manager wondering how to actually use AI to lighten your load without losing control, this episode will show you what’s possible (and what’s already happening).

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How AI is already transforming the admin backbone of General Practice (00:00)
• Why you should first find the painful problem worth solving before building the product (06:30)
• How neglected paperwork can cost clinics far more than they realise (11:50)
• Inside ‘Samantha,’ the AI that’s changing General Practice forever (14:20)
• How AI and humans work together in healthcare (26:44)

ABOUT MELVIN CHEN

Melvin Chen is the CEO and Founder of Care GP, a Sydney-based company on a mission to enable the first generation of Superintelligent healthcare clinics. Care GP helps GP clinics grow their business without growing their admin team, using AI-driven solutions that boost efficiency and profitability. Since launching 6 months ago, Care GP has achieved 140% average monthly usage growth, serves over 150 GP clinics, and reached profitability with zero customer churn.

The company’s first AI agent, Samantha, automates medical document workflows - saving clinics 4.3 hours of admin time daily and reducing errors. Its second AI agent, Veronica, acts as a voice-based receptionist, managing bookings and patient inquiries.

Care GP reports an 85% pilot-to-customer conversion rate and aims to onboard 1,500 new customers by December 2026. Backed by Blackbird Ventures, one of Australia’s top VC firms, Care GP is scaling its Agentic AI technology nationwide. With over 15 years of global business-building experience - including a $1.5B NASDAQ IPO exit, he brings deep expertise in AI, healthcare, and high-impact leadership. Melvin has been listed on the prestigious Forbes 30 Under 30 list and is determined to revolutionise healthcare through technology, customer obsession, and intentional innovation.

WHERE TO FIND MELVIN CHEN

• Website: https://www.caregp.com.au/ 
• LinkedIn: https://www.linkedin.com/in/melvinchen/

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 77 here: 90% Bulk Billing, 0% Profit? The ‘Free GP’ Traps Every Owner Must Avoid

In this episode, Dr Sachin Patel unpacks the real story behind the November 1st Medicare changes — and what they mean for the future of your practice. With government funding lagging, rebates shrinking, and costs rising faster than ever, Clinic Owners across Australia are facing one question: How do I stay viable without burning out?

Dr Sachin reveals why “free” is never truly free — and how bulk billing incentives, MyMedicare registration, and rebate reductions could quietly erode your clinic’s autonomy if you’re not strategic. More importantly, he lays out the three principles every Clinic Owner must master right now: mitigating risk, designing smarter clinical days, and making deliberate trade-offs that protect your financial future.

This isn’t theory. It’s a grounded, practical roadmap built on real-world experience from hundreds of private Clinic Owners across Australia who’ve transformed their practices through Scale My Clinic. If you’ve been worrying about viability, struggling with costs, or wondering how to plan for these changes, this episode is your playbook for scaling smarter.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The harsh truth about funding and viability, how General Practice is being systematically underfunded, and what that means for Practice Owners (00:49)
• What the November 1st Medicare changes really mean for you and how they’ll reshape General Practice economics (05:38) 
• How clinic owners evolve from doing everything themselves to building a business that runs profitably without them (and how to identify where you sit right now) (10:00)  
• Why “free” can destroy value in healthcare (15:00) 
• How to future-proof your practice by planning smarter, reducing dependence on rebates, and protecting your income without compromising care (22:02) 

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

In this episode, Dr Todd Cameron sits down with Sarah Bartholomeusz, founder of You Legal, to unpack what every Practice Owner must have in place to safeguard their clinic (and their sanity).

From privacy policies and practitioner agreements to payroll tax pitfalls and partnership planning, Sarah breaks down the real-world legal essentials that protect your business, your reputation, and your future.

This isn’t just about avoiding trouble. It’s about creating a strong, scalable foundation so you can grow your practice confidently. Whether you’re just starting out or preparing to exit, you’ll walk away with practical steps to future-proof your clinic and lead like a pro.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to build a legally protected practice that puts patients first (00:57)
• 5 essential legal documents every clinic must have (03:52)
• Why copy-paste contracts could put your business at legal risk (10:14)
• Spotting the warning signs that turn contractors into employees in the eyes of the law (16:02)
• How to future-proof your clinic with regular legal check-ups (25:54)
• Legal strategies for growth, succession, and exit (28:32)
• How to design a business that fits your life and build the solid legal foundations that support sustainable growth and balance (45:22)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 75 here: The Hidden Price of Resilience: How Adversity Shapes GP Owners

ABOUT SARAH BARTHOLOMEUSZ

Sarah Bartholomeusz is the Founder of You Legal, a modern law firm that helps healthcare business leaders protect their practices so they can focus on their impact. With over 20 years of experience, she specialises in corporate and commercial law, workplace relations, privacy, and M&A. Sarah’s legal career began in top-tier litigation before moving into governance roles with major ASX-listed companies. In 2013, she launched You Legal to deliver expert legal services in a more accessible and flexible way. She’s a Telstra Business Women’s Award winner, TEDx speaker, and author of Growing a Medical Practice. Sarah also serves as Governance Chair for the Entrepreneurs’ Organisation (APAC) and chairs the Catalyst Foundation board.

WHERE TO FIND SARAH BARTHOLOMEUSZ

• You Legal website: https://youlegal.com.au/
• Sarah’s biography: https://youlegal.com.au/our-team/sarah-bartholomeusz 
• Elevated governance website: https://www.elevatedgovernance.com.au

In this episode, Dr Sachin Patel and Dr Todd Cameron unpack the hidden leadership lessons behind adversity and how the experiences that test us most often become the foundation of sustainable, values-driven success.

Through honest, personal storytelling, they explore what it means to lead under pressure, make hard decisions, and keep showing up, especially when no one else sees the full weight you’re carrying.

They discuss how adversity sharpens emotional intelligence, why “people-pleasing” can quietly sabotage your leadership, and how to move from reacting to life’s challenges to consciously leading through them.

By the end, you’ll feel seen, encouraged, and reminded that the challenges you face aren’t a sign you’re failing. They’re the very things preparing you to become the kind of leader your clinic truly needs.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to stop seeing adversity as something to survive, and start seeing it as a leadership advantage that sharpens your focus and empathy (00:00)
• How early conditioning shapes the way you lead (04:40)
• Channeling adversity into purposeful growth rather than overdrive (16:30)
• How self-awareness helps you communicate better, make clearer decisions, and lead with confidence (21:35)
• How to create psychological safety, encourage open dialogue, and help people think critically instead of react emotionally (24:50)
• How influence is built by listening deeply, calling out what’s wrong respectfully, and modelling the kind of integrity you want your team to follow (46:20)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 74 here: The Quadruple Whammy That Could Gut GP Practices; And How Owners Can Fight Back

In this episode, Dr Todd Cameron and Dr Sachin Patel break down what these changes really mean for your practice, your patients, and your bottom line. More importantly, they show you how to get on the front foot so you’re not left scrambling when the financial and emotional pressures start to pile up.

If you’re running a mixed or private billing practice, this conversation is your wake-up call. You’ll learn where the biggest risks lie, why “waiting to see” what others do is the worst strategy, and how you can proactively lead your team, protect your billings, and avoid the burnout trap.

This isn’t about doom and gloom. It’s about getting prepared. The Clinic Owners who act now will thrive, while others are left wondering what just happened.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why the removal of key mental health items (2712 and 2713) disproportionately impacts female GPs and their patients (02:41)
• How corporates flooding the market with Universal Bulk Billing clinics will affect patient demand, GP decision-making, and appointment books in mixed/private billing practices (09:32)
• The hidden risks of MyMedicare and the strategies you need to protect patient continuity and practice revenue (16:18)
• The quadruple whammy hit all at once and why practices without a plan could face existential risk (21:06)
• Future-Proofing with Project X to put practices back in control (27:12)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 73 here: If It All Falls Apart Without You, That’s Not a Team. It’s a Trap

In this episode, Dr Sachin Patel and Dr Todd Cameron unpack why teams fail to meet expectations, how leadership missteps fuel the chaos, and what Clinic Owners can do to create a culture of clarity, accountability, and calm.

From the hidden cost of tolerating “good enough,” to the crucial difference between collaboration and consensus, this conversation shines a light on the systems and leadership practices that either hold clinics back or propel them forward. You’ll walk away with practical strategies to reset standards, delegate effectively, and build the kind of high-performance team that gives you back time, energy, and peace of mind.

If you’re a Clinic Owner who feels trapped in chaos or frustrated by underperforming teams, this episode will give you the clarity, tools, and confidence to lead differently, and scale faster, smarter, and with far less stress.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why accountability starts with you as the Clinic Owner (01:25)
• Tell-tale signs that your practice is normalising dysfunction and why this mindset prevents calm, consistent patient care (05:31)
• Building accountability structures so you’re not carrying the load alone (13:28)
• Making leadership decisions so your team stays aligned even when not everyone agrees (23:52)
• Delegating without slipping into micromanagement or abdication (28:01)
• Creating a high-trust partnership with your PM to transform your clinic in 6–18 months (36:15)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 72 here: The GP Recruitment Crisis: How One Clinic Turned a 6-Week Waitlist into a Hiring Engine with Julie Thomson

In this episode, Julie Thomson, Practice Manager and partner at Yeppoon Family Practice, shares actionable strategies for growing a multi-site clinic while solving the toughest challenges owners face: recruitment, inefficient processes, and leadership alignment.

If you’re a GP or Clinic Owner ready to scale smarter, streamline your operations, and lead with confidence, this episode will give you concrete takeaways to implement immediately.

Listen and learn how to turn your clinic into a high-performing, scalable business that works for you, your team, and your community.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Approaching Practice Management with a fresh perspective that identifies hidden opportunities (00:00)
• Strategically expanding or merging clinics to increase value and meet community demand (04:02)
• How to transform recruitment into a predictable process that attracts and retains top talent (08:12)
• How to systematise operations across multiple sites without losing the personal touch (12:47)
• Aligning your leadership team and ownership group to accelerate decision-making and long-term growth (17:41)
• Positioning yourself to take ownership, increase the practice’s value, and secure your future in healthcare leadership (30:06)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 71 here: Most GPs Get This Wrong: The Must-Know Truth Before You Buy or Build with Ronnie Earl

In this episode, Dr. Todd Cameron sits down with Ronnie Earl from Optima Health Group to unpack the five biggest mistakes Practice Owners make when developing their own clinic property.

From missing due diligence to failing to plan far enough ahead, Todd and Ronnie dive into the traps that can derail your project and, more importantly, what you can do to stay in control.

If you’ve ever thought about building, leasing, or expanding your own clinic, this conversation will save you time, money, and stress.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why relying on “DIY expertise” in property development is a costly trap (03:23)
• How lack of due diligence can leave you with expensive dead-ends (10:06)
• Why planning three to five years out is non-negotiable (16:44)
• The critical role of knowing your numbers and how this separates successful Practice Owners from the rest (25:33)
• How to shift risk off your shoulders and onto the experts who should be carrying it (38:42)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 70 here: How To Make Universal Bulk Billing Work (Without Burning Out)

Dr Sachin lays out a rocks-first appointment architecture (CCMPs, health assessments, DMMRs, then consults), while Dr Todd stress-tests the numbers for an MMM1 metro clinic: 4 days a week, ~30 patients/day, 42 weeks/year, strong continuity, nurse-led systems, tight MBS compliance - netting attractive GP earnings and a sustainably paced job.

If you’re a Practice Owner who wants a calmer, more profitable clinic that still delivers exceptional access and preventative care, this is your blueprint. Learn how to curate your patient panel, operationalise nurse-driven care, and turn “threat” into opportunity (plus practical steps to get your team on board!).

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to design your day in reverse to avoid six-minute medicine and fatigue (03:09)
• Planning your leave up-front and collaborating on coverage to protect continuity (07:15)
• How to curate a 1,000-patient panel with mutual commitment to drive outcomes and revenue (09:47)
• Why continuity beats volume for revenue and sanity (15:29)
• The numbers stack in MMM1 with a 4-day week so billings and pace remain sustainable (21:01)
• Why nurse-led systems + MBS rigour should be non-negotiable (24:04)

Watch the Practice Success Blueprint Training

The proven roadmap GP Owners use to grow profits, reclaim time, strengthen teams, and protect their legacy: https://smc.expert/practice-success-blueprint-pc

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 69 here: The 60-Consult Myth: Work Smarter, Not Harder in Your Clinic

In this episode Dr Todd Cameron and Dr Sachin Patel reveal why chasing volume is burning out GPs, and how a sustainable, low-volume model can actually lead to greater profitability, clinical safety, and work-life balance.

Whether you’re a practice owner worried about your high-volume doctors, or a GP who feels trapped by the demand to “see everyone,” this conversation will open your eyes to new ways of working that are safer, more profitable, and far more sustainable.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The biggest risk of 60-consults a day (05:35)
• How higher patient volumes increase clinical and medico-legal risk (08:42)
• The mindset shift GPs need to reclaim energy and income (17:05)
• How to prune your patient list and create space (21:56)
• What a 30-patient day really looks like (29:47)
• Why owners must lead the change before burnout hits (36:56)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 68 here: You’ve Built This Clinic, Now You Might Be the One Holding It Back with Emily Yvon Carroll

In this episode, Dr Sachin Patel talks with Dr Emily Yvon Carroll — GP, practice owner, and Project X coach — about the tough truth most owners don’t see: sometimes we are the bottleneck in our own business.

Emily shares her journey from struggling clinic owner to confident leader, and the key lessons she’s learned coaching hundreds of Practice Owners through Scale My Clinic’s Project X program.

You’ll hear why information alone doesn’t fix your problems, why avoiding hard conversations with staff only makes things worse, and how shifting your mindset can transform your practice.

If you feel stuck, exhausted, or frustrated that your clinic isn’t delivering the lifestyle, impact, or income you expected, this conversation will show you how to step out of your own way and create lasting change.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why more information won’t fix your clinic problems (03:58)
• The hidden cost of avoiding hard conversations with staff (05:41)
• When admin chaos is really a leadership issue (10:31)
• How perfectionism might be keeping your clinic stuck (16:37)
• The surprising breakthrough that comes from tough conversations (18:13)
• Why clinic ownership feels lighter when you stop doing it alone (29:20)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 67 here: The November Choice: One Decision That Will Define Your Practice for the Next Decade,

In this episode, Dr Sachin Patel and Dr Todd Cameron unpack the real implications of the government’s triple bulk billing incentive, including compliance traps, recruitment challenges, and the long-term financial consequences. 

Whether you’re considering switching, staying the course, or finding a middle ground, you’ll get practical strategies to protect your margins, retain your autonomy, and position your clinic for sustainable growth. 

If you’re feeling the pressure and need clarity before the changes hit, this conversation is a must-listen.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Understand the triple bulk billing incentive and its real obligations for GPs and clinics (00:31)
• Why bulk billing impacts service quality and how price and quality positioning affects your business model (05:47)
• The hidden costs: compliance risks, admin overload, and shrinking margins over time (12:51)
• Patient behaviour shifts when you move to bulk billing (18:16)
• How to strengthen a premium billing model (27:14)
• Four domains to differentiate your clinic (33:15)

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 66 here: He Wasn’t a GP But He Used the Clinic’s Cash Flow to Build a Property Empire

In this episode, Dr. Sachin Patel sits down with Dr. Phil Brown, chiropractor, Clinic Owner, and now property strategist for health professionals, to unpack the difference between building income and building assets.

Phil shares the raw truth of starting from scratch - grinding through 12-hour shifts, renovating his first clinic at night, and going five years without a holiday. But more importantly, he reveals how that hustle evolved into smart business plays, leveraged property decisions, and a practice that now runs without him.

You’ll learn how to turn your clinic into a cash-flow engine that funds real wealth, sidestep the cultural pitfalls that often trip up non-GP owners, think like an investor without losing your clinical edge, and avoid the costly property mistakes most time-poor professionals make.

If you're a Clinic Owner chasing the next hire, the next location, or the next 10% growth, this conversation will push you to zoom out, think strategically, and ask: What am I actually building here? 

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to scale without stalling by mastering cash flow, avoiding hiring traps, and spotting the hidden issues that quietly kill growth (01:37)
• Turning your clinic’s cash flow into appreciating assets, and why owning income-producing property is the real path to financial freedom (13:29)
• How to shape culture even if you’re not on the floor every day (19:16)
• What to buy, what to avoid, and how to think about real estate like a long-term asset builder (28:07)
• The wealth compounding principle and why waiting costs more than acting (33:04)

If you're ready to scale smarter, not just faster, this conversation delivers a masterclass in mindset, money, and meaningful growth.

ABOUT PHIL BROWN

Phil Brown is a Melbourne Buyers Agent who uses his vast experience in both the medical/allied health and property industries to help medical professionals who are time poor, but are interested in property investment. At My Property Goals they help find, assess, and purchase property specific to the needs of their clients.

WHERE TO FIND PHILIP BROWN

• Website: www.mypropertygoals.com.au 
• Instagram: https://www.instagram.com/mypropertygoals.com.au/ 

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 65 here: 100% of Billings, 0% of Freedom: Why GP ‘Ownership’ Isn’t What You Think

In this episode, Dr. Todd Cameron and Dr. Sachin Patel unpack the real cost of legacy thinking and why retaining a high percentage of your own billings may be the worst financial move you can make.

We dive deep into the mindset that limits scale, traps owners in the daily grind, and erodes long-term wealth. You’ll learn how to stop thinking like an income generator and start thinking like a true business owner. 

Todd and Sachin share real stories, shocking valuations, and game-changing mindset shifts that could save you literally — millions.

This is one of those episodes you’ll want to listen to twice, notebook in hand.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The costly illusion of 100% billings (01:06)
• The difference between owning a high-income job and owning a scalable, valuable business, and how simple shifts can unlock 7-figure equity (03:21)
• How legacy partnership models block leadership development, team culture, and strategic growth (10:52)
• What actually creates the kind of team culture today’s GPs are looking for (16:48)
• How to break free and restructure for real growth so your model works for the next 10 years (19:34)

Ready to stop capping your income and start scaling your clinic?

Let’s find the hidden opportunity in your practice. Book a Growth Call with our team and let’s uncover where scale, profit, and time freedom are hiding in plain sight.

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 64 here: The Clinic Was Running Well —Then This Business Manager Raised the Standard for Everyone

In this episode, Karlea Wootton, Business Manager at Townsville and Suburban Medical Practice, shares her journey of shifting from a high-performance banking environment into managing a bustling GP clinic. 

Karlea reveals her powerful strategies for implementing structured accountability, prioritising tasks for maximum impact, and cultivating a culture of excellence that boosted team morale, enhanced patient satisfaction, and increased revenue. 

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Leveraging transferable skills to unlock innovation and solve practice challenges faster (00:36)
• Identifying the work that actually move the needle and ensure meaningful progress (07:18)
• Why honest, timely feedback is the secret to good leadership, team momentum, and trust (11:55)
• Shifting the team's focus to outstanding patient experiences beyond clinical care (25:42)
• How to confidently price and bill based on value for practice sustainability (30:43)
• What it takes to make sure your team scales with you (39:13)

Perfect for clinic owners and managers overwhelmed by the challenge of balancing growth with team wellbeing, this conversation is a blueprint for sustainable clinic success.

ABOUT KARLEA WOOTTON

Karlea Wootton is the Business Manager at Townsville & Suburban Medical Practice (TSMP) and the 2023 TBWC Corporate Business Woman of the Year. With over 20 years of leadership experience, including a strong background in banking and finance, she now leads a dedicated team delivering quality healthcare to the Townsville community. Known for her integrity, strategic thinking, and customer-first approach, Karlea is passionate about empowering people and exceeding service expectations.

WHERE TO FIND KARLEA WOOTTON

• Website: www.tsmp.net
• LinkedIn: https://www.linkedin.com/in/karlea-wootton-0a317213b/  

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 63 here: Golden Handcuffs: How “Success” Is Secretly Trapping GP Owners

In this episode, Sachin and Todd unpack the deceptive grip of the "golden handcuffs" - the kind of success that seduces you into staying stuck, even while you tell yourself you're doing well. If your clinic’s growth has plateaued, if decisions bottleneck at you, or if you’re exhausted being the glue that holds everything together, this conversation will hit home.

You’ll learn how to recognise when your own success is keeping you stuck, shift your leadership habits to create freedom instead of friction, delegate without disaster, inspire your team to step up, and make the critical mindset shift from clinician to scalable business leader.

From confronting the illusions of past success to giving your team the space to fail, grow, and step up, this episode is a wake-up call and roadmap all in one.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How past success becomes a silent trap and why doing more of what used to work might be the exact thing holding you back (00:19)
• The 3 Futures Framework and how only one path leads to exponential growth (01:07)
• The hidden cost of being the decision-maker for everything (05:07)
• Why delegation fails most of the time and how to do it in a way that actually works (06:53)
• What to do when your team isn’t rising to the occasion, plus the single most powerful leadership reset move you can make (14:33)
• The internal transformation from GP to scalable leader that must happen if you want new results (20:54)

If you’re ready to move from “busy and burned out” to “strategic and scalable,” this is your episode.

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 62 here: Buying the Wrong Practice Will Break You — Here’s How to Spot It Before It’s Too Late

If you’ve ever thought, “This is too hard,” this episode proves you’re not alone, and shows how to fix it.

In this episode, Dr. Sachin Patel sits down with Cass Quilty, Non GP Owner, Practice Manager and Nurse of Forest Hill Family Clinic, who brings the raw, real, and refreshingly practical story of buying and scaling a struggling practice into a thriving, seven-GP powerhouse.

Cass shares her early days - paint fumes, flyer drops, and all - as she rebuilt a business that had lost its soul. They dive into what it really takes to turn around a clinic, how she mastered recruitment and retention with culture as her secret weapon, and the underrated power of follow-up in securing growth opportunities. 

From cash flow scrambles to winning the GP lottery with a walk-out from a rival clinic, Cass shows us that persistence plus strategy beats perfect timing every time. 

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to assess a struggling clinic’s real potential, negotiate smart to reduce risk, and create your five-year plan for turnaround, even when the numbers look bleak (00:30)
• The first-year rebuild plan that keeps your doors open and your team loyal (09:36)
• Why buying patients beats posting ads and how to recruit GPs that stay (16:07)
• How the right coaching structure can unlock consistency, clarity, and confidence (22:46)
• How to create scalable revenue streams that keep growth steady and sustainable (44:57)

Whether you're at the edge of burnout or on the cusp of expansion, this one’s for every Practice Owner who’s ever thought, “There’s got to be a better way.”

ABOUT CASS QUILTY

Cass Quilty is passionate about supporting GPs and creating flexible, efficient work environments in primary care. As the Practice Manager at Forest Hill Family Clinic, she has a proven track record in successfully establishing, managing, and merging clinics. Cass uses tools like Cubiko to gain data-driven insights, helping her team deliver high-quality chronic disease management and patient care. She’s always exploring new opportunities and partnerships within general practice.

WHERE TO FIND CASS QUILTY

• LinkedIn: https://www.linkedin.com/in/cassquilty/ 
• Website: https://www.foresthillclinic.com.au/about/

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 61 here: The P&L Doesn’t Lie: Why Financial Clarity Is the Foundation of Freedom

If finances feel like a foreign language, you’re not alone. Let’s get real about the fear, confusion, and overwhelm behind the P&L, and how to build clarity without needing an accounting degree.

In this episode, Dr. Todd and Dr. Sachin tackle one of the most avoided (and most essential) topics for Practice Owners: your numbers. They strip away the fear, overwhelm, and mystery around financial clarity. 

If you’ve ever said “My accountant handles it” or felt a knot in your stomach opening Xero, this conversation is for you.

You’ll learn why outsourcing your financial visibility is one of the most dangerous things you can do as a Practice Owner, and how to take back the driver’s seat. Learn what to measure, how often, who should be involved, and how to build a rhythm that makes profitability part of your leadership DNA.

We’re unpacking the real reason your P&L statement is more powerful than your stethoscope when it comes to scaling.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why dodging your numbers leads to poor decisions, missed opportunities, and a constant feeling of chaos (00:47)
• The difference between tax reports and management reports, and how real-time numbers give you the power to lead and scale with confidence (04:27)
• How to work with your bookkeeper to make your financial reports actually useful (11:53)
• How to build a financial rhythm that creates visibility, accountability, and forward momentum (14:15)
• Practical first steps that will move you from reactive and confused to proactive and profitable (23:13)

This is about more than balance sheets. It’s about owning your freedom, funding your vision, and building a business that can scale. Financial clarity isn’t just for the accountants. It’s the superpower of every successful Practice Owner.

If financials make your eyes glaze over (or your stomach drop) you’re exactly who needs to hear this.

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 60 here: Buying the Wrong Practice Will Break You — Here’s How to Spot It Before It’s Too Late

In this episode, Dr. Sachin Patel and Dr. Todd Cameron expose the behind-the-scenes tactics that make clinics look more profitable than they actually are—and the red flags every GP owner must know before signing on the dotted line.

Whether you're thinking about buying your first clinic or preparing to sell, this episode will give you the clarity and confidence to make smart, strategic moves that support your long-term goals.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to assess if a practice is financially worth buying (01:20)
• Tactics used to artificially inflate profitability to mislead even experienced professionals (03:35)
• Key questions that protect buyers from bad deals (11:45)
• How to build your A-team of advisors—and what to ask them (19:21)
• How to spot red flags and avoid million-dollar mistakes (28:10)

This is the essential reality check every GP needs before buying or selling a clinic. If you're preparing to make one of the biggest decisions of your career, grab a pen—you’ll want to take notes.

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 59 here: If You Can’t Recruit a GP, Listen to This with Claire Ponsford from Wavelength Medical Recruitment

In this episode, we dive deep with Claire Ponsford, Co-Founder and Director at Wavelength International, to get a front-row seat to what actually works in doctor recruitment (and what quietly drives them away). If you want to scale without scrambling for locums or bleeding staff through the back door, this one’s for you.

You’ll walk away knowing exactly what to shift in your approach to become a practice that attracts (and keeps) quality GPs.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Strategies thriving clinics use to stand out and build a steady pipeline of candidates (02:17)
• How leading practices think beyond the contract and into culture fit (04:19)
• What factors tip the decision for most doctors when choosing a clinic, and how your practice can stand out, even in a tough location (09:28)
• Why great GPs stay 3+ years and why loyalty isn’t built with contracts, but culture (16:02)
• Tips on what to do between offer and arrival, and why the first 2 weeks matter more than you think (20:05)
• How to prep your clinic for international hires and build a smoother transition process (28:30)

Being seen, staying proactive, and building authentic relationships — that’s how clinics scale their team sustainably. Tune in and rethink your recruitment strategy through the lens of what truly works.

Listen now to make recruitment your superpower, not your sore spot.

ABOUT CLAIRE PONSFORD

Claire is co-founder and owner of Wavelength International. With a proud 25-year history, Wavelength has one of the largest and longest-standing medical recruitment teams in Australia, offering both permanent and locum recruitment services in all specialties and seniorities. Claire is also a shareholder and Board Director in an Australian telehealth business.

With a background in Health Sector Human Resources management and medical workforce planning in both the UK and Australia, Claire is passionate about sourcing, attracting, onboarding and retaining talent. Having grown Wavelength from two to 100 staff, she also has first-hand experience of some of the challenges of hiring for growth and the benefits of choosing the right people to join your team.

WHERE TO FIND CLAIRE PONSFORD

• LinkedIn: https://www.linkedin.com/in/claire-ponsford/ 
• Website: https://wave.com.au/ 

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 58 here: The $750K Misdiagnosis That’s Quietly Killing Your Practice Dream

In this episode, Sachin and Todd dismantle the myth of the “quick fix GP” and reveal what’s really going on when you feel stuck, overwhelmed, and out of options.

This conversation doesn’t just call out the problem. It gives you a smarter way to think, act, and move forward. If you’re serious about scaling, this is a must-listen.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How chasing a single hire masks more serious business issues, and how this mindset can stall growth, erode profit, and delay your goals (00:01)
• How to spot blind spots in your culture and retention before they cost you (07:21)
• Differences between outsourcing, hiring, or building the knowledge yourself, and what each approach actually requires if you want real results (11:29)
• The art of asking better questions to unlock better decisions (24:00)
• How to identify root causes and create business systems that scale (29:32)
• A practical framework to stop spinning your wheels, shrink your workload, and create focused time for strategic growth (36:35)

You can’t solve a problem you won’t acknowledge. This episode offers the clarity, confidence, and call to action you need to finally get unstuck. 

Whether you’re one hire away or many, it’s time to stop waiting and start building the kind of business that earns back your time, profit, and peace of mind.

Listen now. Your future clinic, and future self, will thank you.

If you haven’t listened to our previous episode talking about Burnout, Betrayal, and the $1 Sale with Dr Nerida McDonald, go back and check out Episode 57. 

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous episode?

Listen to Episode 57 here: Burnout, Betrayal, and the $1 Sale with Dr Nerida McDonald

In this episode, Dr. Nerida McDonald shares how an accidental entry into ownership taught her the most brutal and brilliant lessons of business. From escaping a misaligned partnership to rebuilding from scratch (twice), she reveals what it really takes to evolve from a stressed-out solo owner to the proud architect of a thriving, future-proofed clinic.

Whether you're stuck in a clunky co-ownership model, juggling burnout, or thinking about scaling smart without losing your soul, this one’s got what you need to hear.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Structural warning signs to look for before you commit to Practice Ownership (00:40)
• How to build a team where every doctor, manager, and receptionist rows in the same direction (17:46)
• Decision-making filters that matter when choosing a site (24:14)
• Why the same systems that got you “here” won’t get you “there” (32:07)
• How to evaluate risk, secure the right lease deal, and offset rising costs by activating underutilized revenue streams (43:16)
• Structuring your team so you’re not holding everything together (56:09)
• How to “retire” from low-leverage roles while holding on to the parts of the job that energize you (01:03:20)
• Leveraging awards as a tool for growth, visibility & reflection (01:05:28)
• The ownership mindset shift from survival to strategic scaling (01:11:00)

You’ll walk away with a clearer picture of how real practice transformation happens (and how to start your own).

ABOUT DR NERIDA MCDONALD

GP, Founder and Owner of Walker Street Doctors, a ten-GP strong, award-winning, private general practice in the heart of North Sydney. Delivering excellence in Primary Healthcare to the patient base of North Sydney and beyond. Also a wannabe runner and vegetable gardener.

WHERE TO FIND NERIDA MCDONALD

Facebook: https://m.facebook.com/nerida.mcdonald.355 

Website: https://www.walkerstreetdoctors.com.au/blogs/our-team/dr-nerida-mcdonald

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 59 here: One Payroll Mistake Away From Disaster: The HR Trap That Could Sink Your Practice

In this episode, we’re joined by George Sotiris, an HR compliance expert with deep experience inside healthcare. We talk through the hidden landmines that most practice owners miss when it comes to contracts, culture, compliance, and how your team actually operates day to day.

If you’ve ever wondered whether your HR house is really in order, this conversation is your wake-up call.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• HR blindspots and why your assumptions about “common sense” don’t hold up when it comes to compliance (00:25)
• How having airtight contracts and clear award interpretations can protect your practice (10:08)
• What to review now if you ever plan to exit or bring on new owners (16:31)
• The top 3 HR compliance gaps most owners miss (until it’s too late) (27:27)
• How to set up your clinic to protect your people and your brand (38:28)

Listen in to hear how small missteps can cost more than money, and what to do now to protect your practice later.

ABOUT GEORGE SOTIRIS

George Sotiris is the Founder and Director of HR in Health, a leading provider of proactive HR solutions and support to the health industry nationwide. With a career spanning over 15 years, George has established himself as a Workplace Relations Specialist dedicated to serving the unique needs of healthcare practices.

Driven by his genuine appreciation for the challenges inherent in healthcare HR management, George founded HR in Health in 2018. Since its inception, the organisation has been committed to empowering practices with the knowledge and tools needed to navigate complex employment issues and build robust systems for fostering better workplaces.

George firmly believes that the success of any practice hinges on strong employment foundations and accountability at every level. By simplifying intricate staffing disputes and offering comprehensive education on HR best practices, George, and his team at HR in Health strive to make a tangible difference in the health industry

WHERE TO FIND GEORGE SOTIRIS

• Website: https://hrinhealth.com.au/ 
• LinkedIn: https://www.linkedin.com/in/george-sotiris-b1a66852/
• Book Now: Meeting with George Sotiris 

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 55 here: CCM Is Coming: Will Your Clinic Collapse or Adapt?

This episode is your inside look at what’s changing in chronic care management, how to lead your clinic through it, and how to make sure your team isn’t just coping, but thriving.

We break down the real impact of the new CCM billing rules, the practical models that actually work in lean, resource-stretched clinics, and the team conversations you need to be having right now. 

If you’re a GP or Clinic Owner trying to scale sustainably without getting lost in compliance chaos, this is the episode for you.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• What’s replacing CDM and how to stay compliant in 2025 (0:00:32)  
• How your appointment lengths, billing decisions, and team handoffs will need to adapt under the new structure (0:05:03)
• Exploring realistic models that balance efficiency with patient care, including health coaching-style nurse consults and high-leverage telehealth setups (0:06:48)
• The economics of GP time, how to think about nurse productivity, and what the funding changes really mean for your bottom line (0:14:40)
• New requirements for MyMedicare and allied health collaboration (0:23:06)

Whether you’re ready to lead from the front or still figuring out your first move, this episode will give you the clarity and confidence to reshape how your clinic delivers chronic care, profitably, sustainably, and with purpose.

Resources

Live Workshop - CDM Fix 2.0 - Final Countdown to MBS Reforms

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 54 here: The Harsh Truth No One Tells GP Owners About Building a Dream Practice — Until It’s Too Late 

The answer? It depends on where you're starting and how long you're willing to stay stuck in the wrong layer.

In this episode, Dr. Sachin Patel and Dr. Todd Cameron walk you through the five distinct layers of Practice Ownership, from soul-crushing chaos to sustainable success. Whether you’re deep in survival mode or sitting comfortably in mediocrity, you’ll see where you really stand and how to get to the top without wasting years doing it the hard way.

This conversation is more than just theory. It’s a candid breakdown of what it actually takes to build a clinic that gives you time, profit, and freedom.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The differences between a nightmare job, a well-paid job, a “real” business, and an actual asset (01:21)
• Getting trapped in long-term mediocrity and how belief, community, and standards play a bigger role than you think (12:25)
• What Practice Owners sacrifice when they settle and how unspoken guilt leads to overspending, underleading, and burnout (16:12)
• How long it takes to build an asset clinic and what it really takes to create lasting change (29:54)
• Mindset shifts that move the needle fastest and how your peer group can either cap your success or skyrocket it (38:29)

If you’re a Practice Owner who wants to stop operating on survival mode and start building a clinic that doesn’t depend on you, this episode is your roadmap.

Listen now and get a clearer picture of how far you’ve come, and what’s truly possible next.

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 53 here: From Sleepless Nights and $5-an-Hour Jobs to Building a GP Legacy

In this episode, Dr. Ajay Koshti unpacks what it really takes to lead a clinic through uncertainty, culture shifts, burnout risk, and business reinvention without losing your soul in the process. You’ll hear a raw, honest journey from survival-mode migration to confident clinic leadership, and what happens when ownership is treated as a craft, not just a title.

If you're feeling stuck in the "more hours, more chaos" cycle, or unsure how to grow without sacrificing your life, this episode will shift your thinking, and maybe your future.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Identifying the right moment to move from employee to owner (10:27)
• Restructuring clinic operations for better efficiency, patient satisfaction, and lifestyle balance (19:03)
• The mindset shift that transforms a GP into a true business owner (24:32)
• How to reduce conflict and increase alignment with your GP team through one shift in how you handle feedback (44:02)
• How practice growth can open doors to personal time, mentoring others, and building wealth beyond medicine (49:06)

This conversation is a reminder that the most meaningful growth isn’t just in patient numbers. It’s in the lives you touch, the leaders you shape, and the values you refuse to compromise on.

Listen now and learn how to build a clinic that scales with integrity and leads with purpose.

ABOUT AJAY KOSHTI

Dr Ajay Koshti, MBBS, FRACGP, MRCGP (UK)

Dr Ajay has 21 years of experience in hospital medicine, General Practice and business management. Dr Ajay enjoys a wide variety of general practice presentations and has special interests in Diabetes management, Cosmetic Medicine, Occupational health and management of work-related injuries. Dr Ajay is a fellow of Royal Australian College of General Practitioners (FRACGP). He completed his primary medical qualification (MBBS) in 2002 in India and postgraduate training in general practice – MRCGP, from Scotland in 2008. He was a partner in a large GP Surgery in Scotland and served as a Clinical Director for the local health board. Dr Ajay also has an MBA with distinction from Strathclyde Business School, Glasgow and was involved in training GP. He is fluent in English, Gujarati and Hindi. 

WHERE TO FIND AJAY KOSHTI

• Website: https://pulsemedical.com.au/ 
• Facebook: https://www.facebook.com/p/Dr-Ajay-Koshti-61553047755160/ 

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 52 here: The Financial Five-Star Team Every GP Owner Needs in 2025 with Paul Copeland

In this conversation, Paul Copeland, senior partner at William Buck and trusted voice in the medical accounting space, breaks down the key financial missteps that hold clinics back. He also shares the simple, doable actions that can fast-track growth, protection, and peace of mind.

Whether you're preparing to expand, invest, sell, or just finally get a handle on your financial systems, this episode will shift how you think about money, structure, and strategy inside your business.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why abdicating your finances is not delegation and how it’s silently sabotaging your clinic’s future (00:41)
• How tax avoidance can quietly sabotage your wealth-building goals (04:57)
• How 90% accurate numbers can still drive 100% better decisions (08:20)
• What a high-performance financial team looks like (13:41)
• Building your setup around your vision because structure without strategy is just guesswork (22:02)
• Why you shouldn’t wait until you’re ready to sell to find out your practice isn’t worth what you hoped (27:13)
• Buying a practice? How to do your due diligence the smart way (35:18)
• How the best Practice Owners set a vision and build unstoppable momentum (41:41)

Tune in to learn how to take control of your clinic’s financial future without the overwhelm, gimmicks, or guesswork.

ABOUT PAUL COPELAND

Paul Copeland is a seasoned business advisor and entrepreneur with ownership experience across multiple businesses in diverse industries, including healthcare, property, and small business.Paul brings an entrepreneurial mindset and creative problem-solving skills to help clients navigate complex challenges and achieve tailored solutions. With a focus on delivering value beyond compliance, he immerses himself in clients' industries to understand their unique needs and drive impactful outcomes.

Paul specializes in advising medical and dental practices, as well as property developers, offering expertise in accounting, tax, structuring, and strategic planning. A Fellow of Chartered Accountants Australia and New Zealand, he holds a Bachelor of Business (Accountancy) and is a trusted advisor to the Australia Medical Association – Queensland and various property networks.

WHERE TO FIND PAUL COPELAND

• Website: https://williambuck.com/people/paul-copeland/ 
• LinkedIn: https://www.linkedin.com/in/paulcopelandwbqld/ 

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 51 here: The Shortcut to Smarter Decisions, Higher Profits, and Less Stress as a GP Owner

In this episode, we dive into the transformative power of communities and peer groups for Practice Owners. Whether you’re looking for support, accountability, or fresh perspectives, being part of the right community can help you overcome obstacles, accelerate growth, and build a practice that thrives.

Join us as we unpack how communities can provide clarity, confidence, and actionable insights to help you make better decisions and achieve your goals. From the importance of curated groups to the value of vulnerability and psychological safety, this conversation is packed with practical advice for Practice Owners ready to take their business to the next level.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why peer groups are essential for practice owners and how they can save you years of trial and error (00:51)
• The four key benefits of being part of a community (02:44)
• How to identify and avoid toxic or unhelpful communities (13:30)
• What a mastermind session is and why it’s a game-changer for problem-solving and decision-making (21:50)
• The role of psychological safety in building trust within a group and how to foster it (31:28)

If you’ve ever felt stuck, overwhelmed, or unsure about the next steps for your practice, this episode is for you. Tune in now and take the first step toward building a practice that works for you.

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 50 here: From 2 GPs to 13 in a Decade; A Journey by Two Fabulous Female GP Owners with Dr Petrina Barson & Dr Arete Kouteris

In this conversation, two incredible GPs, Dr Petrina Barson and Dr Arete Kotouris, pull back the curtain on their journey from dreamers with a vision to established owners of a thriving inner-suburban clinic.

They didn’t start with deep business expertise. They started with clarity, guts, and a shared commitment to doing things differently. 

This episode is about what it really takes to grow beyond the spreadsheets and into the grit of daily decisions, the messiness of setbacks, and the power of betting on yourself.

If you’ve ever wondered what scaling a successful, values-led practice looks like in real life (including all the screw-ups and savviness learned along the way), this episode is unmissable.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why defining your non-negotiables early can fast-track your ideal practice (04:44)
• How to protect your business by learning to lead with boundaries, not blind trust (10:10)
• Practical lessons in council permits, strategic delegation, and stepping back without losing control (13:44)
• The “Flourish Conversations” approach to uplift team morale and improve billing outcomes (21:04)
• How evolving as a leader can unlock unexpected wins inside and outside your practice (26:31)

These stories aren’t just inspirational. They’re practical. They’ll show you what’s possible when you lead with heart, back yourself, and stay fiercely committed to building something that lasts.

Listen now to discover the moments that matter most when scaling your clinic from the inside out.

ABOUT DR PETRINA BARSON

Dr Petrina Barson [MBBS, FRACGP, DRANZCOG, BA (Hons), Grad Dip MHS] graduated from the University of Melbourne in 1988. She enjoys her work as a general practitioner because it gives her the potential to know her patients over time and accompany them through the various phases of their lives.

Petrina loves to make a real difference for people by compassionate listening, by skilful medicine, and by partnering with them to help them best manage their health. She enjoys the full variety of general practice, and has special interests in women’s health, psychological medicine, and resolving the underlying causes of anxiety and depression through The Richards Trauma Process.

Petrina has been involved for many years in medical education, in particular teaching communication skills and compassion cultivation to medical students. She is the Director of the Centre for a Compassionate Society and is actively engaged in advocacy for refugee rights.

ABOUT DR ARETE KOUTERIS

Dr Arete Kouteris [MBBS, FRACGP, FAMAC] graduated from the University of Melbourne with a medical degree in 1991. She has been in general practice for over 20 years. Dr Kouteris also holds a degree in naturopathy and a specialist qualification in medical acupuncture. Her main focus is whole person medicine, tailoring patient care to suit the individual. Her experience is mostly in women’s and children’s health, men’s health and chronic medical diseases with a passion for laser medical acupuncture which she has performed for over 20 years. She enjoys reading, live music and spending time with family and friends. She has lived in the Brunswick area for over 15 years and her three sons attend local schools and activities.

WHERE TO FIND DR PETRINA BARSON

• Website: https://merri-bekfamilydoctors.com.au/ 

WHERE TO FIND DR ARETE KOUTERIS

• Website: https://merri-bekfamilydoctors.com.au/ 

Book Online

If this is your first time on the HotDoc system you will need to Signup. Or download the HotDoc app – HERE (the app enables you to more easily make appointments and to check in when you arrive for your consultation).

Call Reception on  9383 2493 to book for Dr Petrina Barson, Integrative Medicine (Dr Arete Kouteris), Psychology (Dr Lisa Soares), or Podiatry (Mr Peter Mulkearns).

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 49 here: The 12.5% Bulk Billing Incentive Is a Trap — Here’s What GP Owners Need to Know

This episode is a deep dive into what’s really going on behind the curtain. If you’re a GP or Practice Owner in the “maybe” camp — uncertain whether to take the deal or wait it out — this conversation will give you the clarity and confidence to move forward in a way that protects your clinic, your income, and your patients.

We unpack the hard truths and hidden strings behind the November incentives and how jumping too soon could lock you into a high-volume, low-autonomy future. If you've built your business on high-quality care and sustainable growth, this episode will give you the mental tools to see past the headlines.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to assess if the 12.5% incentive is a win or a trap (00:30) 
• The real cost of “free” care: rising unpaid workload and the slow death of practitioner autonomy (08:00) 
• What happens when your clinic’s identity is no longer yours (18:26) 
• A proven alternative: how one clinic went from 20% to 93% private billing in 9 months (33:29) 

Whether you're leaning toward bulk billing or planning to stay private, this episode will help you future-proof your business, avoid burnout, and serve your patients without selling your soul to government contracts.

Listen now to hear why a short-term gain could become your long-term pain and what you should be focusing on instead.

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 48 here: The Metrics Powering Australia’s Top GP Clinics with Chris Smeed, go back and check out Episode 48. 

This episode is your path to clarity. Join Dr. Sachin Patel and Chris Smeed (Cubiko’s Chief Data Whisperer) as they unpack how data, when paired with purpose and leadership, becomes your greatest leverage point. You’ll learn how to move beyond information overload and into a space where your numbers actually work for you, helping you lead better, grow faster, and breathe easier.

By the end of this conversation, you’ll have a whole new lens on what data can really do for your practice and how to start using it to reduce overwhelm, spot black holes, increase billings, and bring your team into alignment.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to set simple, high-impact financial baselines so you know when you’re winning and when you need to pivot (08:18)
• How data can unite everyone behind one clear direction (18:50)
• Using live dashboards to drive focused action (22:19)
• How to use goals, gamification, and real patient stories to energize teams and create meaningful change (33:33)

You don’t need to drown in spreadsheets or become a finance geek to make your practice more sustainable. You just need the right numbers, the right mindset, and the right questions. This episode will show you how to bring them all together.

Listen now to start using your data like a leader, not a lab rat.

ABOUT CHRIS SMEED

CEO and Founder, Cubiko, Founder and Director, Halo Connect 

Chris Smeed is a dynamic leader in the healthcare industry, known for his innovative vision and commitment to improving practice life. He is the CEO and co-founder of Cubiko, a Brisbane-based software startup that provides an innovative platform for Practices to gain valuable insights into their business and operations. With his extensive experience in practice management and support roles, Chris has been passionate about harnessing the power of practice data for the last seven years. 

In 2022, Chris founded Halo Connect, a healthcare technology company that aims to solve the interoperability crisis. His deep commitment to improving healthcare has driven his entrepreneurial pursuits and he strives to make a positive impact on the industry. 

With a clear vision for the future of healthcare, Chris is dedicated to making a positive impact on the industry through his innovative ventures. His entrepreneurial pursuits are fueled by his passion for improving healthcare and creating a healthier practice life for all.

WHERE TO FIND CHRIS SMEED

• Website: https://www.cubiko.com.au/ 
• Email: info@cubiko.com.au 
• LinkedIn: https://www.linkedin.com/in/chrissmeed/ 
• Facebook: https://www.facebook.com/cubikosoftware 
• Instagram: https://www.instagram.com/cubiko_software/ 

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 47 here: The #1 Mistake Holding General Practice Owners Back (And How Coaching Fixes It)

One of the most powerful ways to accelerate growth, avoid costly mistakes, and gain clarity is through coaching. But it isn't just about learning new strategies. Coaching is about developing the mindset, execution skills, and accountability that separate successful Practice Owners from those who stay stuck. 

In this episode, we dive into the true value of coaching — what it is, what it isn’t, and why it might just be the key to unlocking your next level of success.

Whether you're a Practice Owner looking to scale, a leader aiming to make better decisions, or simply someone who feels overwhelmed by the complexity of business growth, this conversation will shed light on how coaching can provide the clarity and confidence you need to move forward.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How coaching differs from consultancy and why the depth of experience matters when choosing the right guidance (00:48)
• Why following through on decisions is more important than simply knowing what to do (10:59)
• The hidden cost of bad decisions (19:18)
• Group vs. one-on-one coaching (27:35)
• The hidden cost of hesitation and how inaction can result in lost revenue, lost time, and years of unnecessary struggle (40:05)

Coaching will help remove the roadblocks that are keeping you from growing. Whether it’s scaling your practice, improving leadership skills, or making better financial decisions, the right guidance can save you years of trial and error.

Resources

What Got You Here Won't Get You There by Marshall Goldsmith

Pick a Fight by David Burkus

The Road Less Stupid by Keith J. Cunningham

Dunning–Kruger Effect

Scaling Up by Verne Harnish

EOS Implementer

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 46 here: Mastering Financial Systems in General Practice: Build and Maintain a Profitable Clinic with Ryan Sela Part 2

In this episode, we continue our deep dive into the financial operating system every General Practice Owner needs, featuring Ryan Sela, GM of GP Bookkeeper. If you’ve ever felt like your financials are more reactive than strategic, this conversation is for you.

Understanding how and when to track your key financial metrics is the difference between making informed decisions and flying blind. A predictable, structured approach to financial management can ensure that your practice grows in a sustainable, profitable way without constantly playing catch-up or being surprised by tax bills.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How often you should review financial reports and what to look for at each stage (03:11)
• The must-have financial dashboards that show you where your money is really going (15:03) 
• Why room utilisation is the hidden profitability factor most Practice Owners overlook (17:18) 
• The biggest financial blind spots that cost Practice Owners thousands (37:41) 
•  How to implement Profit First and take control of your cash flow (44:50) 

Ready to move from financial uncertainty to clarity? We’ll show you how to track the right numbers, make proactive decisions, and keep more of what you earn.

Resources

Dext

Hubdoc

Xero

MYOB

Cubiko

Fathom

Tenders

Deputy

Profit First by Mike Michalowicz

ABOUT RYAN SELA

Ryan Sela is the General Manager of GP Bookkeeper, an organisation dedicated to enhancing financial management solely for General Practices. With over 9 years of experience, Ryan has expertise in managing finances for over 50 medical practices. His role involves overseeing financial operations, implementing strategies to optimise revenue and reduce costs, and ensuring compliance with financial regulations. Prior to his current role, Ryan gained valuable experience as a Practice Manager, where he developed a deep understanding of the day to day management of a practice and financial intricacies of medical practices.

In addition to his work at GP Bookkeeper, Ryan is also a Financial Operating System coach for Scale My Clinic and the only Profit First Professional in the industry. In this role, he helps medical practices empower their financials by elevating their bookkeeping practices, helping with budgeting and financial reporting. Ryan is passionate about helping medical practices thrive financially. He believes that by fixing their financial focus, practices can achieve greater efficiency, profitability, and overall success.

CONNECT WITH RYAN SELA

Website: www.gpbookkeeper.com.au

GP Bookkeeper Questionnaire: https://bit.ly/GPBKgetstarted

Contact Ryan: 0489 088 517

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 45 here: Mastering Financial Systems in General Practice: Build and Maintain a Profitable Clinic with Ryan Sela Part 1

A clear financial operating system is the backbone of any thriving clinic. It ensures every dollar is accounted for, decisions are data-driven, and financial blind spots are eliminated before they become costly mistakes. Without structured financial processes, clinic owners risk losing money, making reactionary decisions, and missing opportunities for growth.

In this episode, we’re diving into what a strong financial operating system looks like in a General Practice. We’ll break down common pitfalls, explore how to transition from chaos to clarity, and highlight the key structures that lead to a profitable, scalable practice.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The four financial stages of a practice and how to move up the pyramid (03:22)
• The hidden costs of DIY bookkeeping and why it’s costing you more than you think (09:04)
• How a poor financial setup increases risk and the red flags that indicate money is slipping through the cracks (21:36) 
• Why inaccurate financial reporting is a ticking time bomb for your practice (30:29) 
• The essential elements of a financial system that helps you scale with confidence (35:01) 

From breaking free of chaotic financial processes to ensuring your financial data tells the right story, this conversation will give you the tools to build a system that supports your clinic’s success.

Listen now to take control of your practice’s financial future.

ABOUT RYAN SELA

Ryan Sela is the General Manager of GP Bookkeeper, an organisation dedicated to enhancing financial management solely for General Practices. With over 9 years of experience, Ryan has expertise in managing finances for over 50 medical practices. His role involves overseeing financial operations, implementing strategies to optimise revenue and reduce costs, and ensuring compliance with financial regulations. Prior to his current role, Ryan gained valuable experience as a Practice Manager, where he developed a deep understanding of the day to day management of a practice and financial intricacies of medical practices.

In addition to his work at GP Bookkeeper, Ryan is also a Financial Operating System coach for Scale My Clinic and the only Profit First Professional in the industry. In this role, he helps medical practices empower their financials by elevating their bookkeeping practices, helping with budgeting and financial reporting. Ryan is passionate about helping medical practices thrive financially. He believes that by fixing their financial focus, practices can achieve greater efficiency, profitability, and overall success.

CONNECT WITH RYAN SELA

Website: www.gpbookkeeper.com.au

GP Bookkeeper Questionnaire: https://bit.ly/GPBKgetstarted

Contact Ryan: 0489 088 517

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 44 here: Don’t let circumstance steal your Clinic - with Caroline Holland - Docinsure

Rather than treating insurance as a reluctant purchase, smart Practice Owners see it as a vital safety net that ensures continuity, financial security, and peace of mind. Without the right coverage, a single event, be it property damage, cyber threats, or liability claims, can lead to devastating losses.

In this episode, we sit down with Caroline Holland from Docinsure to unravel the most common insurance mistakes Practice Owners make and how to create a structured, strategic approach to coverage that keeps your practice protected. You’ll gain insight into the key policies every practice should consider, the risks of underinsurance, and why a proactive approach to reviewing your coverage is essential.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The two biggest insurance mistakes Practice Owners make and how to avoid them (01:16) 
• A real-world example of how underinsurance left a practice in financial ruin (02:17) 
• How to build a coverage plan that actually works (05:38) 
• Why medical practices are prime targets for cyber liability (14:11) 
• The must-have policies beyond medical malpractice that every owner should know about (19:29) 

Failing to plan is planning to fail, especially when it comes to protecting your practice. Tune in now to learn how to secure your business against the unexpected and ensure long-term success.

ABOUT CAROLINE HOLLAND

Caroline Holland is a ANZIIF Certified Insurance Professional (CIP) and seasoned Insurance Broker with over 20 years of and a special interest in the Australian Primary Healthcare Sector. She co-founded Medisure Indemnity Australia, a prominent healthcare underwriting agency back in 2004, and served as CEO of Mediprotect in Brisbane for many years.  After the agency and brokerage were sold in 2017, Caroline relocated to FNQ and established the Reef Insurance Brokers Group. Doc Insure is part of this group and provides comprehensive insurance services nationwide to SME clinics in the healthcare and allied health sectors.

CONNECT WITH CAROLINE HOLLAND

DOC INSURE - Part of the Reef Insurance Brokers Group

PO Box 104 Atherton Q 4883 

Call: 0473 007 606

Website: www.docinsure.com.au  

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 43 here:  The GP Pay Debate: Stop Playing Into Their Hands!

In this episode, we pull back the curtain on the financial mechanics of General Practice. We’re cutting through the noise to explore why the traditional "percentage split" debate is a distraction from the bigger issue — sustainability. 

Whether you're a Practice Owner trying to keep the lights on or a GP navigating contract negotiations, this conversation will give you a new perspective on what really matters.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why the GP vs. owner battle is missing the real issue (00:57)
• How reducing service fees can backfire on both doctors and patients (05:07) 
• The ripple effects of underfunding and corporatization on general practice (15:23) 
• How to negotiate smarter for a long-term, sustainable career (27:55) 
• A game-changing tool to structure the ideal GP role (33:32) 

The future of General Practice depends on collaboration, not division. If we don’t find a way to work together, we risk losing control of the profession to larger corporate interests.

Join us as we dig deep into this crucial conversation and arm you with the insights to make informed decisions about your future in General Practice.

Resources

Free resource: GP Dream Role Creator - send a LinkedIn message to Dr Sachin Patel or Dr Todd Cameron

David Burkus

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 42 here: Labor Promises ‘Free’ General Practice—What This Means for Your Business 

In this emergency episode, we cut through the political noise to break down what these proposed changes actually mean for GPs, Practice Owners, and the future of Primary Care. With billions of dollars promised and new incentives on the table, it’s critical to understand the opportunities, risks, and hidden pitfalls.

Join us as we analyse the numbers, dissect the policy, and discuss the strategic moves practice owners should be making right now (not next year, not after the election, but today) to maintain control and long-term viability.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The political power play behind bulk billing (01:35)
• The financial reality and impact of bulk billing incentives (03:26) 
• The hidden risks of volume-based care (09:08) 
• The types of practices that stand to gain from the new funding model (36:04) 
• What Practice Owners need to do NOW (50:58) 

Every Practice Owner needs to make a conscious decision. Stay reactive and risk losing autonomy, or take proactive steps to control your financial future. The latest funding announcements may seem like an easy fix, but they come with long-term consequences that could fundamentally reshape General Practice in Australia.

This is a must-listen episode for every GP, practice manager, and clinic owner who wants to stay in control, not just of their business, but of their ability to deliver high-quality patient care without compromise.

Resources

Press Release: Strengthening Medicare: More Bulk Billing, More Doctors, More Nurses

Cubiko 2023 Touchstone General Practice Industry Report

Scale My Clinic Episode 5: Fundamentals of Privately Held Clinics in Australia

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 41 here: Offshore Admin Teams: Separating Myths from Realities in General Practice

In this episode, we dive deep into the transformative power of virtual assistants in general practices with May Ann Abrasado, Head Trainer at GP Hero. Managing an offshore team may seem daunting, but May Ann breaks it down step-by-step, sharing how practices can successfully integrate VAs while maintaining compliance, improving team efficiency, and enhancing patient care.

If you’ve ever wondered how a VA can revolutionise your general practice, this is the episode for you. May Ann explains why thoughtful hiring, proper training, and cultural alignment are the key ingredients for success.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How virtual assistants meet privacy and security requirements (00:32)
• The must-haves for onboarding a VA (02:35) 
• Steps to recruit and train the perfect VA for your practice (09:01) 
• How to integrate VAs seamlessly into your existing team (16:42) 
• Common concerns about offshore teams (30:43) 

Listen now to discover how virtual assistants can transform your practice into a more efficient, patient-centered business!

CONNECT WITH MAY ABRASADO

 LinkedIn: www.linkedin.com/in/may-ann-abrasado-4769b733a

GP Hero: GP Admin Staff Outsourcing in Australia | GP Hero

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 40 here: The Highs, Lows, and Lessons of General Practice: Sachin’s Story

Dr. Sachin Patel, a visionary leader and entrepreneur, shares his personal and professional journey from early beginnings in business to becoming a trailblazer in General Practice ownership. By reflecting on his experiences, Dr. Patel delivers invaluable lessons in resilience, leadership, and the strategies that fuel practice growth. 

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The value of culture in shaping a successful practice (08:07) 
• How overcoming early hardships and financial challenges can shaped your approach to leadership and success (12:46) 
• Insights on forming partnerships that align with long-term vision and values (18:19) 
• Navigate the challenges and rewards of rapid growth, while staying true to quality patient care and workplace culture (27:36) 
• The importance of mindset and mentorship in Practice Ownership (01:23:27) 

Dr. Patel’s experiences will inspire you to take bold, decisive steps toward your goals. Whether you're navigating the hurdles of your first clinic or looking to scale your practice with certainty, this episode provides the insights you need to thrive and create a sustainable practice.

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 39 here: The Highs, Lows, and Lessons of Clinic Ownership: Todd's Story

In this special episode, Dr. Sachin Patel sits down with Dr. Todd Cameron to unpack the raw and inspiring journey of building and owning general practices, sharing stories of resilience, ambition, and transformative lessons. 

From humble beginnings to overseeing multiple clinics, Dr. Cameron’s journey offers invaluable lessons for medical professionals navigating ownership. Understanding his experiences will give you a front-row seat to the challenges and triumphs of owning and scaling a general practice.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The early motivators behind Dr. Cameron’s career choice (01:31)
• Lessons from starting and scaling multiple clinics (08:52)
• Dr. Cameron’s most challenging moments of ownership, where personal sacrifices led to turning a struggling clinic into a thriving success story (39:30) 
• The pivotal moment of consolidating multiple clinics into one (56:50) 
• The power of coaching and learning from mistakes (01:10:55) 

No matter where you are in your ownership journey, this episode is packed with insights that will help you overcome obstacles, refine your approach, embrace innovation, and build practices that thrive. 

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 38 here: Maximising Nurse Performance Through Training: Lessons from an Expert

In this episode, we dive deep into how the right training can revolutionise your healthcare team's performance and enhance clinic success with expert Sarah Boorman.

Keep in mind that tailored training isn't just an expense — it's an investment in improving patient outcomes, boosting team confidence, and driving revenue growth. By focusing on actionable strategies that bridges the gap between clinical skills and operational execution, you can unlock your practice's true potential.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The critical difference between clinical competency and operational training (04:08)
• Practical strategies to optimise inventory and reduce costs in the treatment room (12:25)
• The mindset shift needed for nurses and managers to collaborate effectively (24:17)

Don't let outdated training approaches hold your clinic back. Listen now to discover how you can leverage tailored training to build a thriving, efficient practice.

Resources

Clinic Academy

Josh McKiterick 

Rockstar Trainers

ABOUT SARAH BOORMAN

Sarah Boorman is the Co Owner of Clinic Academy, a business founded to improve the lives of people working in General Practice. Sarah is also an integration specialist and coach for Scale My Clinic and GP Hero.

Sarah has sixteen years experience in healthcare, she began her career as a registered nurse where she developed a passion for inspiring human behaviour and cultivating transformative change. The journey began with patients and through leadership opportunities advanced into leading change initiatives with healthcare teams. Sarah works with both individuals and organisations to turn their visions into reality.

Sarah has worked across public, private, and corporate healthcare settings both in Australia and overseas and believes that primary care provides the most enriching opportunities; The ability to solve problems close to the source and have meaningful impact with individuals and whole communities. Outside of work Sarah lives in regional Victoria and loves getting out into the great outdoors with her young family.

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 37 here: The Hidden Costs of Ownership: The Hats You Wear but Aren’t Paid For

In this episode, Dr. Todd Cameron and Dr. Sachin Patel break down the five essential roles every practice owner juggles: shareholder, technician, non-executive director, executive director, and creator. They explore how each role contributes to building a thriving business and discuss strategies for managing these roles without getting overwhelmed.

Understanding and balancing these roles is the key to sustainable growth and long-term success. Whether you're starting out or scaling up, this episode will provide actionable insights to help you clarify your responsibilities and align your focus.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The five hats of business and what they entail (01:02)
• The importance of separating ownership and clinical roles (03:44)
• How to set up effective executive and leadership structures (09:37)
• Why the creator role is crucial for innovation and growth (24:29)

By clearly defining responsibilities and aligning contributions with your strengths and passions, you can not only avoid burnout but also foster smoother operations and stronger relationships among your team.

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 36 here: Too Busy to Succeed? How To Find Time To Transform Your Practice

But what if you could change that?

In this episode, Dr. Sachin Patel sits down with Dr. Todd Cameron to tackle one of the biggest challenges Practice Owners face: reclaiming their time. Together, they discuss actionable strategies for auditing your schedule, breaking free from old habits, and building a practice that doesn’t demand your constant presence.

Time is the ultimate equalizer — we all get the same 24 hours in a day. This conversation will teach you how to make the most of yours.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The value of knowing where your time really goes — and which activities are draining your productivity (02:07)
• How to kill, keep, and combine to effectively manage your time (03:13)
• The four layers of business growth (05:32)
• Why giving yourself permission to think differently is the first step to real change (11:44)

Effective time management isn't just about working harder — it's about working smarter. Learning to delegate, streamline, and prioritise can transform your practice from a time-sink into a scalable asset. By embracing these principles, you'll unlock more freedom, higher profits, and a better work-life balance.

Remember, reclaiming your time starts with a shift in perspective and a willingness to challenge old beliefs. Whether you're navigating the “nightmare job” phase or looking to take your practice to the next level, this episode offers insights that will help you move forward with clarity and purpose.

P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:

1. Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]
2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]
3. Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]
4. Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Missed the previous Episode?

Listen to Episode 35 here: Can You Afford to Wait? The Cost of Doing Nothing in Your Practice