In this episode of Seatrade Cruise Talks, John Sifling is joined by Maikel Arts, Head of Cruise at Wärtsilä, to explore how cruise lines are turning decarbonisation ambition into operational reality. From the growing maturity of LNG and the challenge of methane slip, to fuel flexibility, digital optimisation and smarter, data-driven maintenance, this conversation looks at how ships can operate more efficiently today while preparing for the future.

Recorded ahead of Seatrade Cruise Global, this episode is a must-listen for anyone looking to understand the key decarbonisation topics set to shape conversations across the industry in the weeks ahead.

Sponsored by Wärtsilä

In this episode we sit down with Laura Cimaglia, VP of MedCruise and DG & International Affairs at the Port of Taranto. Laura shares the story behind MedCruise’s groundbreaking collaboration with AIVP, the International Association of Port Cities, and the creation of the Cruise Port City Compass – a first-of-its-kind framework guiding sustainable growth at the port–city interface.

From managing tourism and strengthening community engagement, to improving passenger experiences and strategic infrastructure investments, Laura discusses how diversity of perspectives is driving meaningful change across the Mediterranean and beyond. She also offers a glimpse into the next phase of MedCruise’s Cruise Community Engagement working group, including how ports, cities, cruise lines, and technology providers are coming together to shape greener, smarter, and more inclusive destinations.

Steve shares how ORCA’s pioneering Ocean Conservationist Programme is transforming cruise ships into platforms for whale and dolphin monitoring—reducing vessel strike risk, collecting vital data, and creating powerful guest education moments on board.

He reflects on high-impact collaborations with brands like Saga, Cunard, HX Expeditions, and Ambassador—who co-developed the industry’s first anti-whaling pledge and now host ORCA teams on a third of their itineraries.

Steve also offers candid insight into the challenges of scaling human-led conservation, and explores how AI, crew training, and citizen science are reshaping marine protection at sea.

Tune in for an inspiring conversation on collaboration, conservation, and how cruise lines can lead the way in safeguarding ocean life.

Together, they explore how digitising kitchen operations is a low-hanging fruit for cruise lines to reduce costs, improve food safety, and dramatically cut waste. Drawing on success across land-based hospitality—from hotels and hospitals to kindergartens—Charlotte shares how cruise lines can now adopt real-time food tracking to achieve operational efficiency and sustainability wins.

The discussion also spotlights the importance of startup–corporate partnerships in driving innovation, and why cruise lines open to piloting emerging tech will be the ones to lead the green transition. Charlotte also shares her vision for power-coupling with future-focused cruise lines, her team’s openness to collaborative pilots, and the role data and curiosity play in nurturing the next generation of talent for a more resilient cruise sector.

Tune in for a refreshing, solutions-focused conversation on turning food waste into value—for your business, your guests, and the planet.

With over 40 years in the maritime industry, Gerry brings deep experience and personal commitment to sustainable innovation.

Together, they dive into Hurtigruten Norway’s pioneering initiatives, from hybrid legacy vessels and shore power integration to the ambitious Sea Zero project—developing a low-emission passenger ship for the Norwegian coast by 2030.

Gerry shares real-world insights into overcoming infrastructure bottlenecks, electrification challenges, and the importance of energy reduction, no matter the fuel of the future.

The conversation also spotlights the power of collaboration with startups and innovators—how Hurtigruten Norway partners across the value chain to test bold ideas, from sail-assist technologies to circular food waste solutions.

Together, they explore Estonia’s bold leadership in maritime sustainability, digitalisation, and smart technologies—from AI integration in industry, to pioneering smart port and ship solutions. Kaupo shares how Estonia is power-coupling across the maritime value chain.

Addressing unresolved challenges of green retrofitting, digital bottlenecks, and cybersecurity—and how Estonia’s €25 million grant for green ship retrofits opens the door for cruise lines and startups to co-create radical solutions.

The episode highlights real opportunities for cruise lines and Estonian innovators to co-create solutions in areas like shore power, cybersecurity, and circular shipbuilding towards a sustainable future for cruise.

This podcast was brought to you by Trade Estonia and the Ministry of Foreign Affairs of Estonia. Funded by the European Union–NextGenerationEU.

Find out more at Visit Trade Estonia

Mentioned in this episode:

This podcast was brought to you by Trade Estonia and the Ministry of Foreign Affairs of Estonia.

About Trade Estonia: Trade Estonia connects enterprises to a dynamic, innovation-driven economy, providing access to global markets. Trade Estonia is part of Enterprise Estonia, a government extension connecting Estonian companies with business partners across the world. Trade Estonia also serves as a gateway for foreign enterprises seeking sourcing opportunities in Estonia, offering e-consulting services and facilitating connections with leading Estonian companies. Discover more at tradewithestonia.com

Visit Trade Estonia

Together, they explore the path to a net-zero cruise industry by 2050, diving into company and industry-wide sustainability strategies. From energy efficiency and vessel optimisation to future fuels and hybrid technologies, Anshul shares insights on how the cruise sector is evolving toward a cleaner, waste-free, and nature-friendly future.

The conversation also highlights the power of collaboration with startups and innovators, unlocking mutually beneficial solutions to accelerate the journey to net zero. Anshul offers valuable advice for startups looking to enter the cruise industry and play a role in shaping its sustainable future.

Tune in for a forward-thinking discussion on the technologies, strategies, and partnerships driving the next era of sustainable cruising.

Together, Birgit and Dimple explore how biodiversity is a key solution to climate change and the role the cruise industry can play in mapping, monitoring, and preserving ocean ecosystems. They discuss NatureMetrics’ upcoming pilot project with MSC Cruises, highlighting how cruise lines can generate vital ocean data, engage passengers in conservation efforts, and drive meaningful action for marine biodiversity.

With cruise ships uniquely positioned to collect long-term oceanic data, this episode delves into the transformative potential of leveraging these insights to mobilise global environmental action.

Tune in to discover how science, technology, and the cruise industry can come together to safeguard our oceans for future generations.

Joining Birgit are three pioneering innovators at the forefront of carbon capture technology:

• Chase Dwyer, Founder & CEO, Carbon Ridge
• Michael Walker, CEO, STAX Engineering
• Dr. Nathan Walworth, Founder & CEO, Scape

Together, they explore the potential of carbon sequestration hubs at ports, scaling natural ocean cycles into industrialised solutions. Through a value-chain perspective, our guests share the potential of their collaboration to enable stakeholders to capture, transport, and store carbon—paving the way for a future-proof, net-zero industry.

Tune in for a forward-thinking conversation on the technological breakthroughs for carbon capture amidst the evolving regulatory landscape.

Mentioned in this episode:

TOOL's Cruise Innovators

Explore a world of Cruise Innovators, and nominate your favorite startup! community.toolspawn.com For Seatrade Global 40th anniversary in 2025, we will also prepare the very first edition of TOOL´s Cruise Innovators - a global overview of startups & innovators with enabling solutions for cruise. Welcome onboard our voyage into the future - and join the wave! Sign up today - community.toolspawn.com

This episode is dedicated to showcasing the inspiring women leading technological innovation in the cruise industry—driving change at the helm of major cruise players. Paulette and Andrea share their journeys into the cruise IT space, discussing the challenges they’ve faced and the opportunities they’ve embraced as women in technology.

Discover the key tech innovations shaping the future of cruise technology through their expert insights.

Plus, these influential leaders share advice on breaking barriers, fostering innovation, and paving the way for the next generation of tech professionals. Tune in for invaluable perspectives on leadership, career growth, and thriving in a traditionally male-dominated field, this International Women's Day!

Sophie shares her remarkable journey from being the youngest captain decorated with the French maritime merits to pioneering a new, sustainable way to explore the Arctic. She discusses the challenges and triumphs of leading an expedition cruise company with a strong environmental and social mission, emphasising the importance of diversity, innovation, and responsible tourism.

Join us as we navigate the evolving landscape of the cruise industry through Sophie’s eyes, exploring how bold leadership and forward-thinking solutions can drive meaningful change in some of the world’s most fragile ecosystems.

Tune in for an inspiring conversation about breaking barriers, redefining adventure, and shaping the future of sustainable Arctic expeditions.

Mentioned in this episode:

TOOL's Cruise Innovators

Explore a world of Cruise Innovators, and nominate your favorite startup! community.toolspawn.com For Seatrade Global 40th anniversary in 2025, we will also prepare the very first edition of TOOL´s Cruise Innovators - a global overview of startups & innovators with enabling solutions for cruise. Welcome onboard our voyage into the future - and join the wave! Sign up today - community.toolspawn.com

This episode dives deep into Havila’s holistic approach to achieving emission-free and waste-free operations through a robust ecosystem of innovative technologies, circular economy principles, and a steadfast commitment to people and nature.

Discover how Havila Group is setting a new standard for responsible tourism, particularly when sailing through world heritage sites. Our guests share their vision of a sustainable future, where investment in both technology and human capital drives impactful change.

Tune in to learn how this pioneering company is bringing its values to life—from building an internal ecosystem of solutions to championing a greener, more circular cruise industry.

Mentioned in this episode:

TOOL's Cruise Innovators

Explore a world of Cruise Innovators, and nominate your favorite startup! community.toolspawn.com For Seatrade Global 40th anniversary in 2025, we will also prepare the very first edition of TOOL´s Cruise Innovators - a global overview of startups & innovators with enabling solutions for cruise. Welcome onboard our voyage into the future - and join the wave! Sign up today - community.toolspawn.com

Featuring a dynamic panel of industry leaders and innovators, we uncover how collaborative partnerships between corporate cruise players and agile start-ups are driving sustainable, green, and circular solutions. Our guests share real-life examples of how they are tackling emissions, fostering ocean-friendly initiatives, and creating 'Triple P Ripple Effects'—where People, Planet, and Profit align for lasting impact.

This week, Birgit is joined by:

Agnes Árnadóttir, Co-Founder, Brim Explorer

Solvi Hjelmeland, Founder, Purewave AS

Will Pearson, Co-Founder, Ocean Bottle

Gebhard Rainer, CEO, HX (Hurtigruten Expeditions)

Mentioned in this episode:

TOOL's Cruise Innovators

Explore a world of Cruise Innovators, and nominate your favorite startup! community.toolspawn.com For Seatrade Global 40th anniversary in 2025, we will also prepare the very first edition of TOOL´s Cruise Innovators - a global overview of startups & innovators with enabling solutions for cruise. Welcome onboard our voyage into the future - and join the wave! Sign up today - community.toolspawn.com

TOOL's Cruise Pioneers Initiative

Explore a world of Cruise Pioneers, and nominate your favorite initiative! community.toolspawn.com Cruise Pioneers is TOOL´s collaborative mission to track frontrunner initiatives moving global cruise from pollution to solution. We focus on the bold large and small players at the forefront of driving green, clean and circular initiatives, to inspire others to follow their path. Sign up with us on community.toolspawn.com to nominate your Cruise Pioneer Initiative, or explore already featured Pioneers.

Discover how proactive device management prevents disruptions like door lock failures, enhances guest satisfaction, and streamlines operations with real-time maintenance alerts.

Learn how this innovative solution also supports sustainability goals by reducing waste and labor inefficiencies. Tune in to find out how intelligent power solutions are paving the way for a greener, more seamless future in cruise operations.

Find out more about Procell Insite here: Procell InSite | Procell

Christian shares insights from his extensive background in hospitality, sharing his journey from a chef to his role at Norwegian Cruise Line, highlighting his passion for culinary excellence and innovation throughout.

The pair discuss the evolution of dining at sea, particularly Norwegian Cruise Line's freestyle dining concept that revolutionised dining on board by offering guests flexible dining times and multiple specialty dining options.

Christian emphasises the brand's commitment to keeping guests at the forefront of their innovations to continuously enhance their dining experiences on board. He cites new concepts like the Indulge Food Hall, allowing guests to order from a diverse menu via tablets, ensuring quick service and a variety of global cuisines.

Tune in to discover the behind-the-scenes stories and future innovations that make dining at sea an unforgettable experience.

In particular, Darragh highlights the unique challenges and opportunities of small ship F&B programmes and culinary teams, and the crucial role that onboard crew play. The pair discuss leadership programmes and team culture, and the invaluable role these can play in maintaining gold standards and brand quality.

Tune in for behind-the-scenes anecdotes and practical advice for setting cruise F&B teams up for success and service excellence.

Join host Ken Taylor as he explores the fascinating intersection of culinary innovation, hospitality, and social media with special guest Rachel Samson (Stick a Fork in Me). In this episode, Rachel shares her journey to becoming a social media influencer, offering insights into the evolving landscape of digital content creation in cruise F&B.

Discover how social media has reshaped the way we experience food and travel, as Rachel delves into the challenges and rewards of curating authentic content about food in the age of influencer culture. From behind-the-scenes glimpses of cruise ship kitchens to uncovering hidden culinary gems in bustling cities, Rachel's culinary adventures offer a tantalising glimpse into the world of food entertainment.

Plus, Ken and Rachel discuss viral moments, how to drive engagement and connection with cruise F&B on social media, shaping the perception of cruise travel among younger generations and opening up new opportunities for exploration and discovery.

Discover how AR breathes new life into travel experiences, overlaying digital wonders onto real-world landscapes. Jessica unveils the magic of interactive storytelling and engaging activities, from historical voyages to thrilling treasure hunts, all enhanced by AR technology.

Jessica shares captivating examples of AR projects in the cruise space, including a fascinating archaeological storytelling initiative in the Outer Hebrides, demonstrating how AR breathes new life into forgotten histories and undiscovered locations.

Join David and Jessica as they delve into the practicalities of implementing AR solutions, from technical intricacies to connectivity challenges in remote destinations. Plus, uncover how customised AR experiences are forging deeper connections to destinations, enriching the passenger experience ashore.

Tune in, to uncover the boundless potential of AR to enhance cruise tourism, promising guests unforgettable adventures and enriching cultural encounters beyond the confines of traditional shore excursions.

Together, they offer insights into supplying wine to the travel industry, navigating the journey of Michael J. Devine and Associates from family dynamics, to cruise line deals, providing anecdotes and best practice examples along the way.

This episode offers the opportunity to understand the business of supplying F&B to cruise lines, and the importance of partnership with cruise line buyers - working together to adapt, finding products that meet everchanging guest expectations.

Tune in as John shares insights into relationship-building in the cruise industry, the evolving landscape of wine sales, rising interest into sustainable and low2no wine categories, and current ventures into better-for-you snacks.

Tune in to discover how Survitec's Seahaven Advanced Evacuation System, redefines safety at sea. With its fully automated, rapid evacuation capability, launching at the push of a button and deploys in under four minutes. Learn how this Survival Technology is designed to enhances passenger safety and free up valuable deck space onboard!

Key takeaways include insights into the increasing need for advanced evacuation systems as cruise ships grow larger and more ambitious, the crucial role of regulations in ensuring safety standards keep pace with innovation, and the impact of safety solutions like Seahaven, on the future of cruise ship design.

Explore Virgin Voyages' fresh perspective on onboard drinking & dining, shaped by collaborations with artists, musicians, and other creatives to elevate the experience for sailors.

Charles offers insights into the meticulous process behind realising Virgin's vision at sea and sheds light into emerging trends shaping menu creation, tailored to their unique, adult-only demographic. From the rising interest in low-to-no alcohol options to wellness-centric initiatives.

Tune in to discover how Virgin Voyages continues to redefine the cruise F&B experience.

Mentioned in this episode:

SSA Marine

You can visit SSA Marine at booth #1433 at Seatrade Cruise Global, April 8-11.

SSA Marine

You can visit SSA Marine at booth #1433 at Seatrade Cruise Global, April 8-11.

Discover how Carnival is leading the charge in F&B sustainability, reducing food waste, and pioneering circular packaging initiatives. Dive into the immersive bar experiences aboard Carnival's XL class ships, where each vessel boasts its own unique brewery and themed bars, elevating the onboard guest experience to new heights.

Zach dives into factors that make a huge impact onboard, including the importance of investing in onboard teams, nurturing talent, and enhancing guest interactions for an unforgettable cruise experience. Plus, explore the delicate balance between Carnival's stellar guest satisfaction and revenue optimization, as Zach shares insights into decision-making processes that drive Carnival's F&B operations forward.

Mentioned in this episode:

ITD Food Safety

Visit ITD Food Safety at Seatrade Cruise Global, April 8-11 2024 at booth #3419.

ITD Food Safety

Visit ITD Food Safety at Seatrade Cruise Global, April 8-11 2024 at booth #3419.

In this captivating discussion, Barbara unveils the ambitious vision of Cruise Saudi in shaping the future of cruise in Saudi Arabia, and the role technology plays in their plans, crafting immersive experiences for guests and using digital platforms and social media to revolutionise destination marketing.

Barbara shares insights into leveraging data analytics and social media to personalise guest experiences, highlighting the importance of collaboration between cruise lines, ports, and local businesses for sustainable growth. Plus, explore the exciting possibilities of smart infrastructure and AI in optimising guest flow and enhancing the overall cruise passenger experience.

Molly shares insights from her journey as a chef, from graduating from the CIA, to being one of the first North American female chefs to lead a chef driven concept: 150 Central Park on Allure of the Seas. Molly shares unique insights from her time at sea, since which, Molly has consulted for an array of cruise lines, before her current role where she is now taking her creativity and innovative approach to the airline industry with gategroup.

This conversation teases the intricacies of culinary innovation at sea, complexities behind interactive dining experiences, and the evolving trends reshaping the food and beverage industry in travel and beyond. Discover Molly's secrets behind crafting authentic, immersive dining experiences at sea, from new galley's to bespoke menus.

Don't miss the opportunity to hear more insights from Molly at F&B@Sea 2024, where she will be joining a panel of culinary experts and chefs.

They explore building relationships, maximizing sales, and curating unforgettable guest experiences. Daniel, with over 28 years of retail experience, shares insights from managing retail revenue across 19 ships across 3 diverse cruise brands.

Explore the intricacies of building strong relationships, maximizing sales, and creating unforgettable guest experiences, onboard. From practical tips for retail success to personal anecdotes from life at sea, this episode offers a candid look into the dynamic world of cruise retail.

In our first episode, we delve deep into the heart of the industry with none other than Cornelius Gallagher, Vice President of Hotel Operations for Celebrity Cruises.

From sustainability initiatives to culinary innovation, Gallagher shares how trends in hospitality are reshaping the onboard experience. Exploring the intersection of food, culture, and hospitality Gallagher unveils the "Celebrity Way," a revolutionary approach to elevated guest experiences onboard.

Discover Gallagher's illustrious career, from working alongside world-renowned chefs, to spearheading the launch of new F&B programmes and chef partnerships with Celebrity Cruises. Discover how his culinary expertise informs his vision for sourcing the freshest ingredients and creating memorable dining moments at sea.

Nadine and Chris explore the intricacies of being the face of the ship and the vital role of communication between departments, especially with retail. Chris sheds light on the unique initiatives and events that drive engagement, such as the 'Fun Aboard, Fun Ashore' initiative, where retail partners collaborate to offer exclusive deals and promotions.

With over 16 years’ experience at sea, Chris emphasizes the importance of authenticity and proactive communication in successful retail partnerships. From cross-branding events to creating personal connections with guests, Chris's passion for onboard retail shines through!

Reflecting on her 39-year career, Lisa reveals the challenges she faced in a male-dominated industry and the invaluable lessons she learned along the way. From overcoming rejection, to breaking through gender barriers, Lisa's story is one of resilience and determination.

With authenticity and vulnerability, Lisa discusses her leadership philosophy and the importance of creating a caring environment built on mutual respect and gratitude. She shares insights from her new book, "Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage" offering valuable lessons in leadership for aspiring professionals.

Listeners will be inspired by Lisa's journey and empowered to dream big and leave themselves open to the universe.

Delve into his rich experience as he compares retail dynamics between ocean-going cruise ships and expedition vessels, unveiling successful retail initiatives and uncovering synergies between the two.

Chris shares his perspective on the key to successful retail initiatives onboard cruise ships, emphasising the importance of personalised sales and creating unforgettable guest experiences.

Learn what it truly takes to excel as a retailer at sea and how to leave a lasting impression on guests while cruising through the world's most remote and breathtaking destinations.

With an astounding 95% of Countdown Travels' sales attributed to cruise travel, Susie provides valuable insights into the shifting dynamics of selling cruise packages.  With a whopping 99% of these sales driven by the power of social media, Susie unpacks this shift in consumer booking and how she has harnessed the power of social media to become one of the top 100 travel advisors in the USA.

Explore the world of content creation onboard these cruises and unravel the mystery behind the enduring popularity of booking through travel advisors, constituting 75% of all travel reservations. 

Susie sheds light on the evolving dynamics and growing trust in travel advisors, emphasizing the unique value they bring to the table – a human touch, specialized knowledge, and a genuine understanding of the cruise experience. 

Together, they delve into Julian's remarkable career journey, recounting his beginnings as a first-time cruiser on the Europa and tracing his impressive ascent to the position of CEO of Hapag-Lloyd Cruises in 2020.

Julian takes a moment to reflect on the highlights of 2023 for Hapag-Lloyd Cruises. From growing shore power initiatives to achieving stellar guest satisfaction, boasting the largest champagne selection at sea, and hosting weddings in Antarctica—Julian shares the key successes that defined the year.

Plus, anticipate insights into the exciting new developments and initiatives that will shape Hapag-Lloyd Cruises' operations in 2024 and beyond, as Julian provides a glimpse into the cruise line's future plans. 

This week, Nadine is joined by Captain Eric Barhorst, of Holland America Line who joined the podcast from onboard the MS Nieuw Statendam in Iceland!

Listen in to hear more about the responsibilities of a Captain from navigating the ship, ensuring efficient operations to overseeing the business side of things onboard.

In particular, Eric shares how he works with his team to oversee retail initiatives onboard and shares some of the new initiatives curated by his team which capture lasting memories of itineraries for guests to take home!

Dan draws on 26 years experience at Walt Disney Company, starting his career as a parking attendant; and 26 years later, a Vice President leading 12,000 cast members at the largest theme park in the world!

Drawing on his extensive career, he shares insights into his own leadership style and work philosophy whilst Claudine & Dan discuss what makes a good leader, and how to foster a strong company culture. 

This week Claudine speaks with Seatrade Cruise's own Anne Kalosh, Editor, Seatrade Cruise News & Senior Associate Editor, Seatrade Cruise Review.

Claudine and Anne discuss her long-lasting career in the cruise industry and some of the most memorable moments she has documented throughout her career, covering global stories, reporting both breaking and in-depth news on cruising's significant people, places, ships and trends.

Having worked at sea for 10-15 years, and now been with Royal Caribbean Cruise Line for over 15 years, Grant shares his secrets to being successful as a cruise industry leader, and how this goes hand in hand with pushing diversity, inclusion and equity as core values.

Plus, find out how his career in cruise led to him creating the worlds 1st accredited personal change model - Scared So What.

Chiara Giorgi is joined by a cruise industry trailblazer, Sarina Bratton, Chairman Asia Pacific and Special Advisor at PONANT, considered Australia's First Lady of cruising.

Sarina shares her insights into recent developments and outlook for cruise tourism in Asia, paying specific attention to the resurgence of regional source markets, and outlook for emerging markets. The pair discuss in depth the challenges faced by small ship cruise operators in Asia, the potential benefits generated for local communities, and so much more!

Join Claudine this week to celebrate tourism, as she spoke with Marie-Andrée Blanchet, Director of Cruise at the Port of Quebec!

Marie tells all about her career in the cruise industry, sharing success stories from working at the port of Quebec for the last 10 years, Marie & Claudine discuss the changing cruise season in Canada, seeing the benefits of cruise ripple throughout the community of Quebec, and so much more!

Don't miss new episodes every 2 weeks.

They discuss the influences they are seeing on ship design and build, from the growing importance of all aspects of sustainability. Plus, they look into the future to innovations that are shaping cruise and ferry design to continue providing exceptional guest experiences for a wide variety of cruise passengers.

Join Tal and Lars in Hamburg next week, where the discussion will continue, at Marine Interiors Cruise & Ferry Global Expo.

Denella sheds light on her path that led her to a career in the cruise industry and shares amazing stories working for Norwegian Cruise Line & Holland America line.

Plus, the pair discuss starting your own business in the pandemic, and celebrate Denella's new success as a television producer and host, starring in award-winning travel shows streaming across the globe!

Tune in as they discuss:

• New ships launching and newbuilds on the horizon from Explora Journeys, Seabourn, Crystal Cruises and TUI River Cruises
• Exciting New F&B partnerships and offerings from Virgin Voyages, Carnival Cruise line, Princess Cruises, and innovation at AIDA Cruises who are recycling food waste into beauty products on board!
• News & updates on the ever-expanding expedition market
• Your upcoming Seatrade Cruise Events calendar

Plus, so much more!

Claudine & Ryan discuss everything from being an only child to starting their own businesses, and everything in between - including winning an Emmy!

Ryan shares insight into his successful career as an entrepreneur and the story behind starting RWS Global, from its inception to the growth of the business around the globe.

Plus, Ryan shares insight into the work he does in the cruise industry, creating memories for cruise guests world wide!

Tune in to find out what life is like as a port agent, where no two days are the same! As Mim shares hilarious stories from her career so far.

Plus the pair discuss how they have witnessed the industry evolve over their careers, and where it could be in 10 years!

Joel tells all about his mission at CleanHub, to address plastic pollution. How? By building waste management systems and infrastructure in coastal areas where a significant amount of plastic waste enters the oceans.

Plus, they discuss the next steps towards CleanHub's goal to prevent 50% of new ocean plastic and collect around 20 million tonnes of mismanaged plastic waste by 2040.

With Hamburg celebrating a season of more cruise calls than ever, Claudine and Simone discuss what makes Hamburg such a special cruise destination, all year round!

Plus, as the Chair of the Cruise Europe Sustainability Committee, Simone shares insights into how sustainable initiatives have shaped Hamburg Cruise Port, with a strong commitment to improving and reducing their impact on the environment.  

Of course, the pair look forward to Seatrade Europe coming to Hamburg this September, and Hamburg Cruise Days on the river Elbe! To join them at Seatrade Europe, register here.

In this insightful episode, Greg and Ian delve into the ways in which innovative onboard apps and seamless communications are revolutionizing the cruise industry. Discover how these cutting-edge solutions are enhancing security, improving embarkation processes, and transforming the overall cruise experience.

But that's not all – Greg provides an exclusive glimpse into the future of cruise mobile apps. Greg shares his insights into some of the innovations coming in ocean and river cruise apps that will improve security, experience & embarkation, from push notifications to augmented reality!

Claudine and Ilana talk all things cruise content creation, and the impact of creating authentic content to connect cruise lines with cruise guests of all ages & interests!

Ilana talks some of her favourite memories of cruising with her family and offers Claudine some tips for her upcoming trips!

Plus, as always Ilana looks back, to offer her younger self some advice - tune in to find out what she says!

Kate & Steve shed light on some of the conservation work that ORCA do with their partners to protect our oceans! From educating guests on board, working with shoreside experts & itinerary planners, to placing ocean conservationists on board to monitor whales and dolphins and carry out essential research.

As travellers are increasingly more concerned with sustainable travel options in our world's oceans, find out how ORCA work within the cruise industry to drive forward conservation efforts and protect our ocean's whales & dolphins, as well as what you can do as a guest or crew member on board to practice responsible tourism & whale watching.

Plus tune in to find out some facts about whales that you will not believe, from the resident ocean experts!

Tom recently showcased his culinary prowess on the hit TV show "Top Chef: World All Stars" and is currently captivating audiences on "Maritime Masters." Together, Tom and Claudine discuss life onboard as a Top Chef!

Discover Tom's remarkable journey as a chef, learning from acclaimed chefs around the globe to his current role as a visionary leader onboard Scenic Eclipse. Plus, gain insights into how he has shaped his kitchen culture and created an extraordinary dining experience!

Tracey & Jeff fill us in on the latest innovations at LG Electronics, from display technology to robots. Find out how this technology has evolved from land to sea, including tech they have designed specifically for cruise,  from marine grade DVLED screens to serving robots, as seen at Seatrade Cruise Global 2023!

Plus, they speculate what the future holds for technologies onboard & shoreside!

Ian & Emma discuss her love for cruising and how she started as a content creator to how she got to where she is today with 238K subscribers on YouTube! Plus, hear from Emma her top tips for content creation & how cruise lines can continue to use platforms like YouTube to connect with future guests authentically!

Ian finds out how innovations in technology on board have changed since Emma first started cruising at 11, and how her favorite uses of tech onboard have truly elevated her experience as a passenger!

Kris gives Claudine insight into the fastest growing cruise line around the world, and their current growth in the North American market!

What does the future hold for MSC Cruises world-wide? Kris shares some insight on current projects, including new home ports in North America, new ships on the way, and destination developments in the Bahamas!

Kris also shares her history in the industry and how travel has changed her life for the better!

Mark shares his secrets to managing the complexities of replenishing a cruise ship, ensuring the right product makes it to the right guests, on the right ship, on time.

Mark shares some of the lessons learnt from the recent supply chain disruption experienced world-wide & Nadine and Mark discuss how the cruise retail supply chain is likely to evolve in coming years to cope with increasing demand & innovation!

Rafat offers some outside perspective on the cruise industry trends & traveler behaviour.

Plus, Claudine quizzes Rafat on how technological innovations will likely change travel marketing, tourism operations & traveler expectations into the future - from FinTech to generative AI!

Today, they welcome special guest Ryan Stana, Global CEO RWS Entertainment Group to discuss one of the industry's most trendy & booming sectors - entertainment.

They discuss the intersection of entertainment & cruise and some of their greatest memories on board and the latest trends that are taking over from immersive experiences to theme parks at sea!

Don't miss Ryan at Seatrade Cruise Global next week in Ft Lauderdale for a deeper dive into some of the trends discussed!

With an entire day of programming dedicated to Tech innovations, there are some great sessions ranging from using technology to, improve guest experience, simplify itinerary planning, remote working & more!

Plus of course, the Innovation Tech Zone returns for its second year with some new additions, including robots & more!

Dermot shares his insight into the expansion of cruise retail in the wider travel retail sector, with cruise lines continually thinking more about how they build their revenue plans and retail spaces.

Nadine & Dermot also look forward to Seatrade Cruise Global, taking place in Broward County Convention Centre, Ft Lauderdale, Florida, March 27-30 2023. You can catch both Nadine & Dermot on stage to discuss the growing importance of retail to cruise line revenues, its role in the guest experience, as well as a deep-dive into what motivates cruise consumer drivers.

Claudine & Carol talk about Carol's journey in the industry, who not only loves cruising with her husband and two children but is also a trailblazing female leader in the cruise industry at the helm of Azamara!

Carol also teased some of the amazing initiatives & itineraries happening at Azamara under her leadership, and discuss how the industry can continue to connect with a younger generation of travelers.

As always, Carol looks back on her younger self and offers some amazing insight into overcoming life's challenges!

Ian and Iain discuss Power Knot Ocean's mission to minimise waste on ships through the use of food waste biodigesters.

Iain shares how the LFC biodigester works, and how the machines have drastically reduced onboard food waste and greenhouse gas emissions.

The pair also discuss the bright future for Power Knot, and how the use of data and the LFC Cloud can allow cruise lines to store data on waste production and compare amongst their entire fleet, contributing to the continual reduction of waste produced on board.

You can visit Iain Milnes and Power Knot Ocean at Seatrade Cruise Global and see their biodigesters in action, this March 27-30th at booth #575!

You will also be able to visit theICEway at booth #207 to talk about all things related to IT and cruise!

Claudine & Russell discuss celebrating Black History Month in the US this February and taking the opportunity to reflect and tell the stories of generations that came before. Russell shares a truly inspirational story with Claudine about his great grandparents and how their story has shaped who he is today.

Turning to Russell's career in cruise, Russell and Claudine discuss why he chose to work at Royal Caribbean Group after spending 23 years working in local governments across South Florida. Claudine and Russell talk about some of the reasons to cruise with Royal Caribbean and the continual innovation that happens behind the scenes to make their new ship Icon of the Seas come to life!

As always, Claudine asks Russell what advice he would give to his younger self... Tune in to find out how Russell responded!

Natalia oversees the administration and strategic direction for both corporate and ship board retail teams for Heinemann Americas who currently have 68 active crew members on board at any given time, and over 26 nationalities represented onboard!

This episode turns the focus onto the HR process, as Natalia shares her insight into the complexities on onboarding and recruiting staff, and how this differs landside to on the ship. Further, Nadine & Natalia discuss harnessing company culture and supporting crew welfare as a main priority in cruise retail moving forward.

Effy Jewelry is a trailblazer in the retail cruise market, Nadine quiz' Jennifer on their unprecedented growth in the sector. From its inception in 1979, a family business... to becoming the leading fine jewelry retailer at sea, with over 110 boutiques!

Jennifer shares some of their secret ingredients, one being their investment in people, spending millions of dollars a year looking after their staff and harnessing their company culture.

Turning to the jewelry...what are some of the trends Jennifer sees emerging with new innovations in years to come? And can you guess what the most expensive piece of jewelry ever sold at sea was?

For the very first episode, Claudine catches up with good friend Alex Zeitz, Director of Customer and Employee Experience at Virgin Voyages to learn more about him and his journey in the cruise industry.

Don't miss Claudine & Alex discussing what Virgin is all about and what it is really like to take a Virgin Voyages cruise - but also what it is like to work on board?

Alex shares with us some of the things that Virgin do for their crew to make life on board a home - and creating a culture of belonging at Virgin Voyages which encourages their staff to be themselves!

Marcos joins Nadine as the first vendor on The Retail Wave Makers and shares with the listeners the history of Victorinox and their growth in the cruise industry - as well as the brands plans across the cruise channel in coming years.

Nadine and Marcos discuss how to connect with the guests on board and how products can become part of the guest experience on board, creating memories & developing a relationship with a customer whilst they are on their cruise.

Simon sheds light on his 23 year history in travel retail and the parallels that can be drawn between airport and cruise retail. He also shares invaluable insight into changing customer behaviour and habits, offering the audience predictions of upcoming trends in retail globally. Nadine and Simon discuss in detail the great innovation within the cruise retail sectors that sets a precedent for other industry's, and Nadine grills Simon about why he has never before taken a cruise!

Nadine asks Lisa her burning questions about Lisa's history in the travel retail sector and the parallels between airline and cruise customer experience. Hear from Lisa first-hand how Starboard operates under her leadership, and how they have grown to operate over 360,000 square feet of retail space over a whopping 83 cruise ships! Plus - the pair touch on what the future of cruise retail could look like!

Join the conversation #STCTalks.

 Don't miss this episode as Nadine and Kelli discuss the intersection of cruise and retail. Kelli offers valuable insight into how her creative teams have designed and developed a diversified portfolio of brands and exclusive product assortments. Plus, the pair discuss how Seatrade Cruise can help the cruise retail industry thrive.

Don't miss the rest of this 4 part series, releasing the same time each week of November!

Tune in as they discuss all things sustainability! From the story behind their fully recyclable stand at this year’s #STCGlobal, how important sustainability is to them and the cruising industry to their current sustainability initiatives as well as what makes the Port of Dover a fantastic destination to visit.

You can Sponsor a Talk to align your brand with innovative thinking and recent trends and to receive highly relevant, engaged leads that are seeking the sort of value your brand provides.

Contact us at sales@seatradecruise.com or find us on socials at Seatrade Cruise’ and don't forget to Like, Comment & Subscribe to our channel for weekly Talks content!

These conversations originally aired during Seatrade Cruise Virtual: Expedition Cruising where Mary asked each of them about how they became expedition leaders for a cruise operator, their challenges and rewards in the field and their views on where expedition cruising is headed.

First, hear from Jason Edmunds who reveals how his early life growing up in an Inuit region in Canada, shaped his journey to becoming a cruise expedition leader.

Then listen to the conversation with Anja Erdmann-Rutten where she provided a fascinating insight to her journey so far and how important is it to set realistic expectations for guests.

For more content, don’t forget to sign up for Seatrade Cruise Talks https://www.seatrade-cruise.com/seatrade-cruise-talks and never miss an episode!

In this episode you can hear from Seatrade Cruise’s sustainability partner, The Pangeaseed Foundation, as well as MSC Cruises and Virgin Voyages. They discuss why ocean conservation is so important, what their sustainability goals are, and what they are doing for World Oceans Day. 

To learn more about The Pangeaseed Foundation tap here 

For information on World Ocean Day tap here

Don’t forget to sign up to Seatrade Cruise Talks and never miss an episode!

John Mast (Senior Director, Global Cruise Marketing, Expedia Cruises, Expedia Group) and K-K Afre (Vice President, Sales Expedia Cruise) talk all thing support, diving into how the role of the travel agent has evolved over the pandemic, what the cruise industry can do to help them, and how Expedia Group is developing new tools to assist.

To hear more about what is going on in the cruise industry, follow this link and register for any of our upcoming events. Don’t forget to sign up to Seatrade Cruise Talks and never miss an episode!

To hear more about what is going on in the cruise industry, follow this link and register for any of our upcoming events 

Don’t forget to sign up to Seatrade Cruise Talks and never miss an episode!

To hear more about what is going on in the cruise industry, follow this link and register for any of our upcoming events https://www.seatradecruiseevents.com/virtual/en/home.html

Don’t forget to sign up to Seatrade Cruise Talks and never miss an episode at https://www.seatradecruise.com/seatrade-cruise-talks

Ben and Lisa have worked together previously in these roles, and here they dive into how they got involved in the industry, how the partnership can make or break a guests experience, and some of their favourite memories of Expedition Cruising.

Ben will lead an interactive workshop on Becoming, and Staying, an Expedition Destination at Seatrade Cruise Virtual: Expedition Cruising, on the 8^th and 9^th of March. To take part in the workshop, and see more Expedition focused content, tap here to register now! 

Spotlight on Sustainability: PangeaSeed Foundation

Tre’ Packard founded PangeaSeed Foundation in 2009 with the aim to unify and connect individuals around the world, opening a dialog to share ideas and develop a better global understanding of our connection with the oceans. Find more information about the foundation here and check out their Artists for Oceans public art programme, collaborating with contemporary artists to create large-scale public murals at https://seawalls.org/

To discover more thought provoking content, register for our first Expedition focused event, Seatrade Cruise Virtual: Expedition Cruising

If you can’t wait for more great content, check out the Seatrade Cruise Talks archive, and don’t forget to tune in, in the new year, for more great content! 

If you can’t wait for more great content, check out the Seatrade Cruise Talks achieve, and don’t forget to tune in next time for more of the content from Seatrade Cruise Virtual, and more!

In this episode of Seatrade Cruise Talks Ioannis delved into what must be present in a Port Inspection, such as Physical Distancing, PPE, Digitalisation where possible, and clear processes overseen by designated personnel. Tune in next time for more of the content from Seatrade Cruise Virtual, and more.

In this series of Seatrade Cruise Talks podcasts hear from the cruise industry’s IT experts, and learn about software changes, increasing digitalisation, and how we’re finding out that in many cases improving guest experience and ensuring bio-security go hand in hand.

Tune in to our Spotify for future episodes in this series, and more next time. The ICE way ecosystem of companies consists of ICE, CRIBB Cyber Security & eTestware, and has been working with IT teams in the cruise industry for over two decades. Find out more about how they can help you here.

To discover more thought provoking content, join us at our first ever virtual event, Seatrade Cruise Virtual.

You can see the full webinar: COVID-19's Impact on Cruise Operations Finale online, and be sure to sign up for future Seatrade Cruise Talks here.

The link Carolyn mentioned can be found here.

To discover more thought provoking content, join us at our first ever virtual event, Seatrade Cruise Virtual.

In this series of Seatrade Cruise Talks podcasts hear from the cruise industry’s IT experts, and learn about software changes, increasing digitalisation, and how we’re finding out that in many cases improving guest experience and ensuring bio-security go hand in hand.

Tune in next time to hear from Dimple Jethani and Scott Piccolo, Co-CIOs for Norwegian Cruise Line Holdings about how their dynamic has given them unique insight into industry needs.

TheICEway ecosystem of companies consists of ICE, CRIBB Cyber Security & eTestware, and has been working with IT teams in the cruise industry for over two decades. Find out more about how they can help you here.

In this series of Seatrade Cruise Talks podcasts hear from the cruise industry’s IT experts, and learn about software changes, increasing digitalisation, and how we’re finding out that in many cases improving guest experience and ensuring bio-security go hand in hand.

Tune in next time to hear from Frank Farro, VP Technology, Virgin Voyages about how lockdown has affected their operations as a brand-new line.

TheICEway ecosystem of companies consists of ICE, CRIBB Cyber Security & eTestware, and has been working with IT teams in the cruise industry for over two decades. Find out more about how they can help you here.

You can see the full interviews from May 2020 Port Operations in Europe, and How is the Mediterranean Preparing for the Return of Cruising? online, and make sure to sign up to hear about upcoming Seatrade Cruise Talks here.

Here are some of the articles mentioned in the podcast:

CLIA crafting 'curb to curb' framework for safe cruising in COVID-19 era (https://www.seatrade-cruise.com/news/clia-crafting-curb-curb-framework-safe-cruising-covid-19-era)

NCLH can go 18 months-plus in the no-revenue scenario: Del Rio (https://www.seatrade-cruise.com/news/nclh-can-go-18-months-plus-no-revenue-scenario-del-rio)

Vikand provides a MAP to support crew mental wellness (https://www.seatrade-cruise.com/news/vikand-provides-map-support-crew-mental-wellness)

Hygensea can act as an immune system for cruise ships, medical expert Vikand says (https://www.seatrade-cruise.com/news/hygensea-can-act-immune-system-cruise-ships-medical-expert-vikand-says)

Additional content:

ABC News Report, 30 March 2020.