Timothy R Andrews and Joe McDonnell are joined by John Herity, Operations Manager at the Caledonian Club, to discuss leadership, mentoring and creating environments where people can genuinely succeed.

John shares his journey through hospitality, from early roles in London to working in some of the most prestigious environments, before returning to the Caledonian Club — a place known for its long-serving team and strong culture.

The conversation focuses on how the industry has changed, particularly in how younger generations view work. John explains why treating young people with respect, giving them responsibility and allowing them to make mistakes is essential if businesses want to retain and develop talent.

There is also a deeper discussion around mentoring, leadership and the role managers play in shaping careers. Rather than simply giving answers, John shares why guiding people to find their own solutions leads to stronger confidence and long-term growth.

This episode is a practical reflection on leadership in hospitality — and a reminder that great businesses are built on how people are treated every day.

Show Notes

In this episode we discuss:

• John Herity’s career journey in hospitality
• Life inside a private members’ club
• How hospitality has changed over the years
• Attracting and retaining younger talent
• Why respect and autonomy matter at work
• Learning through mistakes and real experience
• The difference between good and bad managers
• Mentoring and developing future leaders
• Creating a genuine “home from home” culture
• Why small behaviours (like saying hello) matter

💡 Key Takeaways

1. Young people want respect and autonomy

They respond to how they are treated — and expect to be trusted and supported.

2. Mistakes are part of learning

Creating safe environments where people can learn without fear leads to better teams.

3. Leadership is shown in small moments

Simple behaviours like saying hello or thank you shape culture more than policies.

4. Mentoring is about guidance, not answers

Helping people find their own solutions builds confidence and long-term capability.

5. Culture drives retention

Environments where people feel valued lead to long-serving teams and stronger businesses.

6. You can learn from bad managers too

Negative experiences often shape better leadership behaviours later on.

Companies mentioned in this episode:

• Caledonian Club
• PwC
• Close Brothers
• Credit Suisse
• Barclays
• State Street

Contact John on: jh@caledonianclub.com

The conversation moves through the realities of building and sustaining a recruitment business through multiple downturns, including the financial crash, Brexit, the pandemic and the challenges currently facing hospitality operators. Gary reflects on resilience, optimism and why hard work, relationships and real industry knowledge still matter.

Timothy, Joe and Gary also unpack how recruitment has changed over the years, from print advertising and fax machines to LinkedIn and AI. While technology has transformed the speed and tools of recruitment, the discussion makes a strong case that human judgement, cultural understanding and long-term relationships still sit at the heart of finding the right people.

This is a practical and reflective episode about careers, change, optimism and the enduring value of hospitality people who really know the industry.

Key takeaways

1. Hospitality recruitment is built on relationships
2. Technology helps, but strong networks and real industry knowledge still drive the best hiring decisions.
3. Resilience matters more than ever
4. Gary’s story shows that recruitment and hospitality both go through hard cycles, but determined people find ways through them.
5. AI will change recruitment, not replace it completely
6. Tools evolve, but judgement, nuance and understanding people remain human strengths.
7. Specialist recruiters still have a place
8. At senior and difficult-to-fill levels, expertise, trust and deep market knowledge still carry real value.
9. Culture fit needs careful handling
10. It is less about vague “fit” and more about understanding team dynamics, personalities and how people will work together.
11. Hospitality keeps moving
12. The industry has taken repeated hits, but its adaptability and people-first nature continue to make recovery possible.

Companies mentioned in this episode:

• Arsenal
• Tottenham Hotspur
• Smart Group
• Angela Hartnett
• Blue Arrow
• Reid
• Reed Catering Recruitment
• Evolve Hospitality
• Collins, King and Associates
• Kevin Campbell Foundation
• Springboard
• Everton

Regular host Timothy R Andrews takes a back seat on this one, with Tracey Rashid and Joe McDonnell taking the lead.

They are joined by Steve Dineen, CEO of Fuse Universal, to challenge traditional approaches to training and development — particularly in fast-paced industries like hospitality.

Steve shares how his early experience as a technical trainer led him to question why so much workplace learning fails to engage people. He explains why long-form, compliance-led training often misses the mark, and why modern learning needs to reflect how people behave outside of work.

The conversation introduces the concept of “learning at the point of need” — accessing knowledge in the moment it’s required — and explores how platforms like YouTube and ChatGPT have reshaped expectations around learning.

Steve also highlights the importance of capturing knowledge from the best people within an organisation and making it accessible to everyone. Combined with strong leadership and the right culture, this approach can improve onboarding, build confidence and ultimately support retention.

This episode offers a practical perspective on how hospitality businesses can rethink learning to better support their teams and performance.

📌 Show Notes

In this episode we discuss:

• Why traditional workplace training often fails
• The concept of “point of need” learning
• Bite-sized vs long-form learning
• Learning behaviours influenced by YouTube and ChatGPT
• Capturing knowledge from top performers
• Improving onboarding and reducing time to competence
• The link between learning, confidence and retention
• The role of leadership in driving engagement
• AI and inclusivity in learning design

💡 Key Takeaways

1. Most training fails because it doesn’t fit reality

Frontline teams don’t have time or patience for long, rigid courses.

2. Learning should happen when it’s needed

“Point of need” learning is more effective than trying to store knowledge in advance.

3. People learn like consumers now

YouTube, Google and ChatGPT have reset expectations for speed and accessibility.

4. Knowledge already exists inside your business

The challenge is capturing it and making it accessible to everyone.

5. Leadership drives learning culture

Engagement increases when managers actively participate and promote learning.

6. Confidence is the real outcome

When people feel capable in their role, performance and retention improve.

Links referenced in this episode:

• www.fuseuniversal.com
• Steve Dineen on LinkedIn

Timothy R Andrews speaks with Jonathan Napier, HR Director at the Jumeirah Carlton Tower and a volunteer advocate for HR in Hospitality, a non-profit network dedicated to championing people professionals across the sector.

Jonathan shares what HR actually does inside hospitality businesses — and why the function is far more than hiring, payroll or policies. At its heart, HR is about supporting people, developing talent and ensuring teams have the guidance and structure they need to succeed.

The conversation also explores the work of HR in Hospitality, a volunteer-led organisation that has spent three decades bringing HR professionals together through events, education and networking. Jonathan explains why advocacy for HR as a career matters, why operational experience is invaluable for future HR leaders, and how hospitality offers career progression without the traditional academic route.

The episode also tackles one of the most talked-about topics in business today: AI. Jonathan shares why technology won’t replace HR, but why professionals who understand AI will have a powerful advantage in the future.

At its core, this episode is about people — and the individuals working behind the scenes to support the teams that keep hospitality running.

Show Notes

In this episode we discuss:

• What HR actually does in hospitality businesses
• Why HR is often misunderstood within organisations
• The role of HR in Hospitality, a volunteer advocacy network
• Supporting HR professionals through education, networking and industry events
• Why operational experience makes better HR leaders
• Hospitality as a career without traditional academic barriers
• The future of HR in a world influenced by AI
• Why technology should support HR — not replace it

Key Takeaways

1. HR is fundamentally about people

At its core, the role is to guide, support and protect employees while helping organisations operate effectively.

2. HR has evolved significantly

What once focused mainly on payroll and administration has become a strategic function that supports culture, development and business performance.

3. HR in Hospitality advocates for the profession

The volunteer-led organisation brings HR professionals together through learning events, industry collaboration and recognition programmes.

4. Operational experience strengthens HR leaders

Jonathan argues that HR professionals who have worked in frontline hospitality roles often communicate more effectively with operational teams.

5. Hospitality offers real career progression

Unlike many industries, hospitality allows people to build senior careers without traditional academic pathways.

6. AI will change HR — but not replace it

Technology will streamline administrative tasks, allowing HR professionals to spend more time supporting people.

Companies mentioned in this episode:

• MMG Events
• Jumeirah Cotton Tower
• HR in Hospitality
• Graphic Kitchen
• HJ UK Hospitality Jobs UK
• NMG Events

Timothy R Andrews sits down with Paul Gilley, founder of the London Hospitality Festival, to discuss Hospitality Fight Night — an event that takes hospitality professionals with no boxing experience and puts them through a 12-week training journey before stepping into the ring in front of hundreds of industry peers.

But this event isn’t really about boxing.

It’s about resilience, wellbeing, confidence and community. Participants train together, build friendships and challenge themselves in ways many never expected. The evening itself becomes a celebration of the industry, with leaders and colleagues gathering to support the fighters and raise funds for Hospitality Action, the charity that supports hospitality workers in times of crisis.

Paul also shares the wider story behind the London Hospitality Festival — an event that has grown over nearly two decades to bring thousands of hospitality professionals together through sport, connection and shared purpose.

This episode is a reminder that hospitality is at its best when people come together, support one another and invest in the wellbeing of the industry.

Show Notes:

In this episode we discuss:

• The idea behind Hospitality Fight Night
• Why hospitality professionals are stepping into the boxing ring
• The 12-week training journey participants go through
• Confidence, fitness and personal development through sport
• The role of community and camaraderie in hospitality
• Raising funds for Hospitality Action
• The story behind the London Hospitality Festival
• Why wellbeing and looking after people matters more than ever in hospitality

Key Takeaways:

1. Hospitality Fight Night is about the journey, not the boxing

Participants train for twelve weeks, building confidence, resilience and friendships along the way.

2. Community is one of hospitality’s greatest strengths

Events like this remind people that the sector works best when it comes together.

3. Personal growth can come from unexpected places

Many participants start with no boxing experience but finish with new skills and confidence.

4. Charity remains at the heart of the industry

Funds raised from the event support Hospitality Action, helping hospitality workers when they need it most.

5. Sport has long been a connector in hospitality

The event builds on the legacy of the London Hospitality Festival, which brings thousands of professionals together each year.

6. Wellbeing is now central to leadership in hospitality

Paul reflects on how the industry has shifted towards caring more about people, culture and mental health.

Paul Gilley explains Hospitality Fight Night, where hospitality professionals train for 12 weeks to step into the ring and raise money for Hospitality Action.

Links referenced in this episode:

• hospitalityaction
• hospitalityfightnight
• paulgilly
• hospitalityjobsuk
• hjuk
• graphickitchen
• mmgevents

The conversation moves quickly from business story to industry survival. Andy explains why the sector is “busy but broke”: rising utilities, rent pressure, business rates shocks, and margins shrinking to the point where reinvestment becomes impossible. He unpacks the Wonky Table campaign, why the “no Labour MPs” sticker spread, and how press, trade bodies and political pressure combine when an industry finally decides it’s had enough.

It’s a practical, blunt, and sometimes controversial discussion about tax reform, VAT, business rates, and why hospitality needs to get better at explaining its economic importance — and the consequences when it isn’t heard.

Timothy R Andrews and Joe McDonnell are joined by Neil Gander and Lucy Grant-Evans from Electric Mayonnaise, who share their experience of delivering apprenticeships as part of a wider learning and development approach.

The conversation looks at why apprenticeships fail when they’re treated as a tick-box exercise, how over-promotion creates leadership gaps, and why many managers are expected to lead teams without ever being taught how. Neil and Lucy explain why taking training into the business, using project-based learning, and genuinely supporting learners leads to better outcomes for both people and organisations.

This is a practical episode for hospitality employers who want apprenticeships to improve retention, build stronger leaders, and protect their employer brand.

In this episode, we discuss:

• What makes apprenticeships succeed in hospitality
• Why employer commitment is the deciding factor
• Apprenticeships as part of a wider L&D strategy
• Over-promotion and leadership without training
• Supporting learners beyond “free training”
• Project-based learning that adds real business value
• Apprenticeships for managers, not just new starters
• Reducing stigma around the word “apprenticeship”

Takeaways

1. Apprenticeships succeed when employers stay involved
2. Learners need support, not just enrolment.
3. Funding doesn’t replace leadership
4. Even fully funded programmes fail without day-to-day encouragement.
5. Many hospitality managers are promoted without training
6. Apprenticeships help close critical leadership gaps.
7. Learning works best inside the business
8. On-site workshops and real projects drive better results.
9. A failed apprenticeship damages employer brand
10. Broken promises lead to disengagement and turnover.
11. Reframing apprenticeships removes resistance
12. Positioning them as development programmes increases buy-in.

Links referenced in this episode:

• electricmayonnaise.co.uk

Vicky explains how the apprenticeship levy works, why billions of pounds go unused every year, and how large organisations can legally gift funding to SMEs that desperately need training support. The discussion covers why 43% of hospitality workers leave within their first three months, how poor onboarding damages the industry’s reputation, and why apprenticeships are often misunderstood or badly implemented.

The episode also looks at social mobility, diversity and long-term career progression — challenging the idea that apprenticeships are only for entry-level roles. From sole traders to multi-site operators, this conversation breaks down how apprenticeships can be used to retain people, reduce costs, and build stronger teams when budgets are under pressure.

This is a practical episode for owners, operators and leaders who want their people to stay — but aren’t sure where to start.

In this episode, we discuss:

• Why £3.3bn in apprenticeship funding goes back to government unused
• How the apprenticeship levy actually works
• Why 43% of hospitality workers leave within three months
• Apprenticeships as a retention and engagement tool
• Gifting levy funding from large businesses to SMEs
• Choosing the right training provider for your operation
• Apprenticeships for existing staff, not just new starters
• Cost savings, National Insurance relief and funding benefits
• Social mobility and widening access to hospitality careers
• Why onboarding is as important as guest experience

Takeaways:

1. Hospitality is losing people early — and fast
2. 43% of workers leave within three months, often due to poor onboarding and lack of development.
3. Billions in training funding go unused
4. Apprenticeship levy money expires if it isn’t spent — and most businesses don’t realise it.
5. Apprenticeships aren’t just for school leavers
6. They work for supervisors, managers and existing team members at every level.
7. SMEs can access levy funding they don’t pay into
8. Large organisations can gift unused levy to smaller operators.
9. Retention improves when people feel invested in
10. Apprenticeships create structure, progression and loyalty.
11. Hospitality needs to sell itself better
12. The industry offers real careers, but fails the “parent test” far too often.

Organisations & Links Mentioned

• UKs Largest Hospitality Survey 2025
• Appetite 4 Apprenticeships
• Hospitality Jobs UK
• Graphic Kitchen
• Only A Pavement Away
• Rio Ferdinand Foundation
• Crisis
• Marstons
• HMRC

People

• Timothy R Andrews
• Vicky Glover
• Tracey Rashid
• Joe McDonnell
• Dawn Lawrence
• Paul Fellows
• Nick Clover

Hosts:

• Timothy R Andrews
• Tracey Rashid
• Joe McDonnell

Guest:

• Vicky Glover – Founder, Appetite for Apprenticeships

hospitality apprenticeships, apprenticeship levy hospitality, hospitality staff retention, hospitality training funding, apprenticeships SMEs hospitality, hospitality onboarding, hospitality careers, Talking Hospitality podcast

Hosts Timothy R Andrews and Sarah Kettel are joined by events professional and author Paul Cook, who shares the story of climbing Mount Kilimanjaro — and how the experience fundamentally changes how he sees work, purpose and success.

What begins as a casual decision made in a pub quickly becomes a physically demanding and emotionally revealing journey. As Paul climbs higher, everyday noise falls away. Material concerns lose their importance. Trust, humility and teamwork come to the forefront — particularly through the guidance and care of the local crew and porters who make the climb possible.

Through exhaustion, fear and vulnerability on summit night, Paul reaches a moment of clarity that stays with him long after he comes back down the mountain. The episode explores career change, respect for unseen roles, and the courage it takes to walk away from work that no longer feels right.

This is a reflective, human story about slowing down, listening properly, and realising when it’s time to choose a different path.

In this episode, we explore:

• Why Paul agrees to climb Mount Kilimanjaro without expecting it to change anything
• Preparing physically and mentally for a climb of this scale
• Trusting experts when you’re out of your depth
• The role of guides and porters — and respect for invisible labour
• Summit night, altitude sickness and mental shutdown
• Reaching the top and experiencing clarity rather than celebration
• Returning home with a changed perspective on work and life
• Making the decision to leave a career that no longer fits

Hosts:

• Timothy R Andrews
• Sarah Kettel

Guest:

• Paul Cook — Events professional and author

Takeaways:

1. Sometimes clarity only comes when noise disappears
2. Stepping away from routine creates space to think differently.
3. Trust matters when you don’t know what you’re doing
4. Listening to experts can be the difference between success and failure.
5. Invisible roles carry enormous responsibility
6. The people behind the scenes often make everything possible.
7. Physical challenge exposes emotional truth
8. Fatigue strips away ego, certainty and pretence.
9. Not all success is about pushing through
10. Sometimes it’s about recognising when to step away.
11. Loving what you do matters more than staying comfortable
12. If something no longer fits, leaving can be the healthiest choice.

Links referenced in this episode:

• HospitalityJobs UK
• Graphic Kitchen

Companies mentioned in this episode:

Planet Planit

The episode blends humour and reflection with serious discussion around mental health, sobriety, burnout and support. It features contributions from the Hospitality Choir in support of Hospitality Action, alongside practical guidance and resources shared by Kelly’s Cause for anyone struggling during the festive period.

Rather than pretending Christmas is easy, this episode acknowledges the reality of long hours, emotional labour and exhaustion — while offering reassurance, perspective and practical support. It’s a reminder that you’re not weak for finding this time hard, and you’re not alone in getting through it.

Show Notes:

• The realities of working through Christmas in hospitality
• Why festive pressure hits hospitality teams differently
• Mental health, anxiety and recognising when support is needed
• Sobriety, self-care and celebrating in different ways
• The Hospitality Choir’s Christmas single supporting Hospitality Action
• Support available through Kelly’s Cause during the festive period
• Practical mental health resources available 24/7 over Christmas
• Leadership, responsibility and looking ahead to the new year

Featured contributors & organisations:

• The Talking Hospitality hosts
• Hospitality Choir – Always Open at Christmas
• Hospitality Action
• Kelly’s Cause
• Samaritans, Shout & NHS mental health services

Big Thank You to our sponsors:

Hospitality Jobs UK

Graphic Kitchen

Piss'd Game

Links referenced in this episode:

• https://thehospitalitychoir.org/
• kellyscause.com
• Tech on Toast Podcast
• We Recover Loudly
• Hospitality Action

Companies & Individuals mentioned in this episode:

• Cadbury
• Greene King
• Phil Street
• Jeff Black
• Mecca Ibrahim
• Dawn Lawrence

In this episode, Dawn Lawrence, Founder and CEO of Hospitality Jobs UK, shares a deeply honest account of building a career while navigating single parenthood, financial pressure, judgment, and self-doubt.

Dawn reflects on leaving school at 16, finding confidence through hospitality, rising into senior corporate roles, and ultimately setting up her own recruitment business as a single mum. She speaks openly about the moments of struggle, the fear of being judged, and the turning point that came from asking for help. Throughout the conversation, one message runs consistently through it all: success isn’t about perfection — it’s about resilience, priorities, and the quality of time we give to the people who matter most.

This episode is a powerful reminder that leadership isn’t always loud or polished. Sometimes it’s about keeping going, making hard choices, and doing the best you can with what you have.

Show Notes

In this episode, we discuss:

• Dawn Lawrence’s journey from leaving school at 16 to founding Hospitality Jobs UK
• The realities of single parenthood while leading teams and businesses
• Why asking for help is not weakness, but leadership
• The pressure single parents feel at work — and why so many hide it
• Quality vs quantity when it comes to time with children
• Flexible working, trust, and transparency in modern workplaces
• How adversity shaped Dawn’s leadership style

Key Takeaways:

1. Leadership and parenting are not separate skills
2. The ability to prioritise, adapt, and stay resilient shows up in both roles — often at the same time.
3. Quality time matters more than hours logged
4. Children remember presence, not perfection. Small, meaningful moments leave lasting impact.
5. Asking for help changes everything
6. Dawn’s biggest turning point came when she stopped carrying everything alone.
7. Many single parents hide their reality at work
8. Fear of judgment still shapes behaviour, especially for women in leadership roles.
9. Flexible working unlocks talent, not excuses
10. When people are trusted, they perform better — and stay longer.
11. Resilience is built through lived experience
12. Some of the strongest leaders are shaped quietly, through necessity rather than choice.

Guest:

Dawn Lawrence — Founder & CEO, Hospitality Jobs UK

Hosts:

Timothy R Andrews & Joe McDonnell

You’ll hear how consumer expectations have shifted, why the “experience” starts long before a guest arrives, and how reviews influence footfall more than most operators realise. Sachin and Sanj share hard-won advice on building a brand with purpose, leveraging tech to get bums on seats, and using online reputation to drive revenue, team morale, and guest loyalty.

If you’ve ever wondered how to keep guests coming back, or how to cut through the noise in a crowded market, this episode will give you the clarity — and the challenge — to rethink your brand from the foundations up.

Takeaways:

• Branding isn’t just about flashy logos; it’s about creating a feeling that resonates with customers.
• To keep guests coming back, restaurants must focus on delivering a consistent experience that meets high expectations.
• Tripadvisor still plays a crucial role in restaurant visibility, influencing where customers choose to eat.
• Understanding your restaurant's brand means ensuring every aspect, from decor to service, aligns with your core values.
• The key to effective branding is creating memorable moments that resonate with guests and reflect your restaurant's personality.
• Investing in branding is essential; don’t skimp on the elements that will ensure long-term success and customer loyalty.

Companies mentioned in this episode:

• Graphic Kitchen
• Gousto
• HelloFresh
• TripAdvisor
• Drake and Morgan
• Taj Mahal

Olajide breaks down what EDI really means in practice: how inclusion starts with belonging and psychological safety, why focusing on diversity alone misses the point, and what real leadership looks like when it’s human-centred and curious.

In this episode:

• Why inclusion and equity matter more than diversity targets
• The dangers of “tick-box” EDI approaches
• How psychological safety transforms culture and performance
• Why representation at the top still matters — and how to get there
• The business benefits of empathy, curiosity, and storytelling

Companies mentioned in this episode:

• TGI Fridays
• SISU
• Graphic Kitchen

Mex shares how her organisation shines a spotlight on the stories and successes of women across every corner of the food world — from chefs and producers to entrepreneurs and policy leaders.

She discusses the barriers women still face in hospitality, the power of visibility and storytelling, and why collaboration — not competition — is key to real progress.

This episode also explores:

• The stories behind women like Asma Khan, Emma Heal (Lucky Saint), and Ramona Hazan (Ramona’s Kitchen)
• The importance of female leadership and allyship from men
• How women can support each other through community, mentorship, and confidence-building

A must-listen for anyone passionate about equality, representation, and creating lasting change across our industry.

Takeaways:

1. Visibility drives change

• You can’t be what you can’t see. Sharing women’s stories across every area of hospitality helps others believe leadership and entrepreneurship are within reach — not reserved for a select few.

2. Collaboration beats competition

• Progress happens when women support one another and when men step up as allies. It’s about shared goals, not rivalries.

3. Real barriers need practical fixes

• Long hours, childcare challenges, and menopause support aren’t abstract debates — they’re workplace realities that demand flexibility, empathy, and policy change.

4. Ask, connect, and be bold

• From Andi Oliver to Emma Heal, the most successful women didn’t wait for permission — they reached out, asked for help, and built networks that lifted others up too.

Companies & People mentioned in this episode:

• Women in the Food Industry
• Lucky Saint
• Ramona's Kitchen
• Tesco
• Asma Khan
• Andi Oliver
• Great British Chefs

Links referenced in this episode:

• womeninthefoodindustry.com
• talkinghospitality.com

Contact Mex via her Linkedin here

With 30 years’ experience as a chef and lecturer, Vince has seen the talent pipeline shrink first-hand. He shares how the Hospitality Skills Passport — a new initiative being developed in collaboration with UKHospitality, Springboard, and DWP — could revolutionise how people enter and progress within the sector.

We explore the importance of standardising entry-level training, why mentorship matters, and how colleges, employers, and government need to work together to professionalise hospitality careers in the UK.

It’s a must-listen for employers, educators, and anyone passionate about shaping the future of hospitality talent.

Takeaways:

• Vince Kelly shares his extensive background as a chef and educator, emphasizing the importance of practical experience in hospitality education.
• There's a significant skills gap in the hospitality industry, with a pressing need for skilled workers to fill various roles.
• The hospitality skills passport is a new initiative aiming to standardize training and ensure that workers are job-ready, focusing on both front and back-of-house skills.
• Vince discusses the importance of mentorship and on-the-job training, stating that 70% of learning should occur in the workplace for effective skill development.
• The podcast highlights the diverse career paths available in hospitality, encouraging listeners to view it as a serious profession rather than just a part-time gig.
• Networking and collaboration among industry professionals are crucial for creating a supportive community that helps address the challenges faced by the hospitality sector.

Links referenced in this episode:

• talkinghospitality.com
• graphic kitchen
• leisure jobs
• ccc westminster

Companies mentioned in this episode:

• Westminster Kingsway College
• CCC Westminster
• Mayor's Hospitality Skills Academy
• UK Hospitality
• DWP
• Graphic Kitchen
• Leisure Jobs

Sema joins Timothy and Joe to share what every hospitality professional should know about staying compliant, planning ahead, and avoiding costly mistakes — from inheritance tax and payroll penalties to the realities of managing cash flow

We also explore what separates a good accountant from a bad one, and why proactive financial advice is often the difference between growth and stress.

It’s not just about tax returns — it’s about protecting your future.

Plus, we sprinkle in some fun anecdotes about the common pitfalls and red flags that can signal it's time to call in the experts.

Get ready for a light-hearted but informative chat that might just make tax season a little less taxing!

👥 Supported by our brand partners:

Graphic Kitchen – helping hospitality brands stand out through creative storytelling

Leisure Jobs – connecting top talent with the best opportunities in hospitality

Takeaways:

• Sema Ziler from Elan Tax emphasizes how important tax mitigation is for hospitality businesses, potentially halving your tax bill.
• Understanding the basics of inheritance tax planning can save a business owner a ton of money, making cash flow management vital.
• Getting a dedicated accountant helps take the stress out of payroll and compliance, allowing business owners to focus on what they love.
• Proactive accountants can be game-changers for small businesses, keeping you informed about important deadlines and paperwork needed.

To contact Sema directly please contact her on: sema.ziler@elantax.com quoting "Talking Hospitality"

Links referenced in this episode:

• Talking Hospitality
• Elan Tax

Companies mentioned in this episode:

• Elan Tax
• Graphic Kitchen
• Leisurejobs
• HMRC

In this episode, we speak with Ranji Thangiah, co-founder of the Sri Lankan Culture Collective, about the personal journey that led her to start documenting recipes, stories, and memories after the loss of her father. What began as a way to process grief has grown into a powerful platform celebrating Sri Lankan identity in the UK — through food, conversation, and community.

We reflect on the growing visibility of Sri Lankan food in the mainstream, the importance of distinguishing it from broader South Asian cuisine, and the role of supper clubs and independent producers in shaping the next wave of culinary leadership.

This conversation explores culture, belonging, heritage, and why food can be a powerful way to preserve what matters — especially when it’s at risk of being forgotten.

https://tootingmama.com/about-tooting-mama/

In this episode, we explore how training, awareness, and prevention can transform venues into safer spaces for both staff and guests.

In this powerful episode of Talking Hospitality, we’re joined by Eren Bessim, Head of Training & Development at Safer Business Network, who brings frontline experience from the police force, festivals, and now the hospitality industry to tackle a critical subject: safeguarding.

We dig into why safety training isn’t just about ticking boxes — it’s about changing the culture of your business. Eren shares eye-opening stories from venues where prevention and intervention made all the difference, from spiking and harassment to hidden disabilities and suicide prevention.

We unpack the significance of schemes like Ask for Angela, WAVE (Welfare and Vulnerability Engagement), and the upcoming Martyn’s Law. You’ll hear how proactive training helps not only protect customers, but also can empower your team, improve retention, and strengthen the integrity of your entire operation.

This is an urgent conversation for anyone working in hospitality today.

"Safeguarding isn’t just a policy on the shelf — it’s the culture you build every shift, with every interaction."

Eren Bessim

Takeaways:

• The importance of early intervention & prevention
• How to identify vulnerability in venues
• “Ask for Angela” – what it really means & where it came from
• What is WAVE training and how to use it across your business
• Preparing for Martyn’s Law and why it matters
• Cultural changes vs one-off training sessions
• How safeguarding supports staff wellbeing and retention
• Real-life stories of intervention that saved lives

Resources & Mentions:

• Safer Business Network: saferbusinesstraining.org.uk
• White Ribbon UK
• Kelly’s Cause Foundation
• The Sunflower Scheme (Hidden Disabilities)
• Martyn’s Law (Protect Duty) – pending legislation

Talking Hospitality is proudly supported by:

• Graphic Kitchen – creative storytelling for hospitality brands
• LeisureJobs – the go-to recruitment platform for the industry

Essentially, we’re talking about creating little digital helpers—think minions from Despicable Me—that can take on specific tasks, learn from context, and get better over time.

Instead of just tossing queries at a model like ChatGPT and hoping for the best, these agents are designed to work within your organization’s unique environment, pulling from your specific data to provide accurate and relevant responses.

In this eye-opening episode, we sit down with Matt Grimshaw, the founder of Youda, to explore how agentic AI is redefining the employee experience in hospitality—from onboarding to retention and everything in between.

We unpack:

🧠 What agentic AI actually is (think smart little digital minions)

📲 How it automates repetitive HR admin and improves employee communication

📉 Why it could reduce turnover by identifying root causes in real-time

🌍 How multilingual access, personalisation, and data-driven insights reshape frontline engagement

🛠️ And what businesses need to know before diving in—tech integration, GDPR, and AI hallucinations included

If you’ve ever wished your employee handbook could talk, or your team had more time to focus on people, not paperwork—this is your episode.

🎧 Listen now to discover how AI isn’t replacing HR—it’s enhancing it.

Takeaways:

Key Takeaways:

1. Agentic AI = Personalised, Automated Support for Teams

Agentic AI works like a team of smart, task-specific “digital minions” that can automate everything from employment references to onboarding workflows—freeing up time for HR and managers to focus on people, not paperwork.

2. It Doesn’t Just Save Time—It Unlocks Powerful Insights

By embedding AI agents across employee touchpoints, businesses can generate rich data sets that help predict why people leave, what onboarding experiences work, and how to improve retention at scale.

3. From Handbooks to Helpdesks—Instant, Accessible Answers

Whether it’s policies, training manuals, or recipes, employees can get what they need instantly via natural language queries—even in their preferred language. No more digging through PDFs or waiting days for a reply.

4. GDPR-Friendly, With the Right Culture and Controls

AI’s potential is huge, but it must be implemented with care. Transparency, clear permissions, and building a culture of trust are vital when collecting employee data—especially with Gen Z’s data-savvy mindset.

5. The Biggest Barrier? Legacy Systems

The tech works—but if your rota, HR, or ATS systems don’t integrate well, it’ll hold you back. Future-proofing your tech stack is essential to get ahead of the AI curve.

6. Start Small: Solve Annoying Problems First

The fastest wins come from removing admin headaches. Automate frustrating, repetitive tasks (like return-to-work forms or reference requests) to boost morale and free up time for strategic thinking.

7. It’s Not Optional—It’s Inevitable

Matt’s advice? Don't wait. Within 18–24 months, organisations that aren’t using AI to enhance employee experience will be left behind. Early adopters are already pulling ahead.

Links referenced in this episode:

• youda.co

Companies mentioned in this episode:

• Youda
• ChatGPT
• Graphic Kitchen
• Leisure Jobs

We chat about how these awards celebrate all the amazing experiences outside of work that make London shine, from top-notch restaurants to cozy coffee shops. With over 15 years of recognizing the best of the best, Jason gives us a behind-the-scenes look at how the awards evolved and adapted to the changing landscape of hospitality. So grab your favorite drink, sit back, and join us as we explore the vibrant world of London hospitality and the joy of celebrating it together!

What does Bill Clinton, the Dorchester, and a passion for public recognition have in common? Jason Gale, founder of the London Lifestyle Awards, joins us for an unfiltered and inspiring look at how the capital’s hospitality scene is celebrated—and what still needs to change.

In this episode, Jason shares how a conversation with the former US President sparked the creation of one of London’s most recognised consumer-voted awards. We unpack the rise of “competitive socialising”, the changing values of Gen Z diners, and the essential role of team celebration in staff retention. Jason also shares candid insights on navigating industry egos, how trends like wellness and one-venue nights are shaping the future, and why some hospitality awards risk becoming hollow when they operate on a pay-to-win model.

This is a must-listen for hospitality leaders who believe in meaningful recognition, building loyal teams, and putting the public at the heart of what we do.

Takeaways:

• Meeting Bill Clinton left a lasting impression and sparked a northerners' passion for London.
• The London Lifestyle Awards celebrate hospitality and the best experiences outside of work, uniting the public with businesses.
• Great hospitality is essential for London's appeal; without it, nobody would want to be here.
• The awards process allows the public to nominate and vote for their favourite businesses, creating a true celebration of excellence.
• Over the years, the hospitality industry has changed, with a rise in demand for entertainment alongside food and drink.

🤝 Thanks to Our Brand Partners

This episode is brought to you by LeisureJobs and Graphic Kitchen.

LeisureJobs connects top talent with the best hospitality roles.

Graphic Kitchen brings bold hospitality stories to life through creative content.

We’re proud to have them on board.

They dig into:

• Why the current recruitment model is broken
• The invisible cost of poor training and high turnover
• How Hive could reduce recruitment timelines from four months to four hours
• The impact of government legislation on young workers and apprenticeships
• Why employers must change their mindset to attract and retain talent
• The emotional toll of poor leadership and how better L&D can break the cycle

From hard-earned stories to real-world solutions, this episode is a must-listen for every hospitality employer who’s said, “I just don’t have the time.”

This episode is brought to you in partnership with Leisurejobs and Graphic Kitchen —thank you for supporting industry conversations that matter.

Companies mentioned in this episode:

• London Talent
• Hive

In this episode, recorded in front of a live audience, Talking Hospitality host Timothy R Andrews is joined by Tris Reid-Smith, founder of Pride Wide, for an urgent and inspiring conversation on LGBTQIA+ rights, representation, and the power of storytelling.

We explore how toxic narratives are being weaponised against the queer community and why hospitality businesses have a unique role to play — not just in waving flags during Pride, but in creating truly inclusive, respectful spaces for both staff and guests all year round.

From corporate pinkwashing to authentic engagement, Tris offers a candid take on what support really means, why equality improves business performance, and how you can get involved.

Takeaways:

• In our podcast episode, we dive deep into the significance of Pride and how it continues to impact the hospitality industry, highlighting the importance of supporting the LGBTQIA community.
• Mass communication is key! We discuss how effective storytelling can shift public attitudes towards the LGBTQIA community and why this is crucial for societal change.
• We explore the idea that organizations need to embrace advertising as a tool for reaching target audiences, and there's no shame in selling the message of love and liberation.
• Training and empowering community members is essential; we believe that sharing skills with campaigners can help them effectively communicate their messages in hostile environments.

In this eye-opening episode, we sit down with Rachel Kerr-Lapsley, Managing Director of Kelly’s Cause, the mental health charity changing how the industry supports its people — from the ground up.

Rachel shares hard truths about performative wellbeing, what really makes a difference to staff, and why the most effective mental health support doesn’t have to cost the earth.

In this episode:

• What businesses get wrong about mental health “awareness”
• Why rota consistency matters more than a free yoga class
• The shocking gap between support offered vs actually used
• How better culture cut one hotel’s turnover from 85% to under 45%
• What employers can do this week to help their teams thrive
• Why fear of losing staff shouldn't stop you from training them
• How Kelly’s Cause partners with hospitality leaders to embed real change

Whether you’re running a kitchen or a multi-site group, this episode offers honest, actionable advice to create safer, healthier workplaces — without the fluff.

💡 “It’s not your job to educate people about mental health. It’s your job to create a workplace that respects it.” — Rachel Kerr-Lapsley

👉 Learn more or support their work at kellyscause.com

📩 Email: hello@kellyscause.com

📲 Follow on Instagram: @kellyscause

🔗 Talking Hospitality donation link: https://www.kellyscause.com/donate

Takeaways:

• It's crucial for employers to understand that mental health awareness has evolved significantly post-pandemic; employees today know more about mental health than ever before.
• Kelly's Cause is dedicated to providing tailored mental health support specifically for hospitality workers, founded in memory of a chef who tragically died by suicide.
• Employers should focus on practical tools and strategies to create a healthy workplace rather than merely raising awareness about mental health issues.
• Effective mental health support can save businesses money on recruitment and turnover by fostering a supportive and healthy work environment for employees.

Links referenced in this episode:

• kellyscause.com
• instagram.com/kellyscause
• talkinghospitality.com

Companies mentioned in this episode:

• Kelly's Cause
• Mental Health First Aid England
• Hinge

Joined by a line-up of fellow hospitality podcasters, we talk candidly about the lessons we’ve learnt, the mistakes we made, the kit we’ve loved and hated, and the very human reasons that keep us hitting "record" week after week.

Featuring:

• Mark McCulloch (Supersonic Marketing)
• Shell Righini (We Recover Loudly)
• Michael Tingsager (Hospitality Mavericks)
• Kieron Bailey (People on Purpose)
• Tracey Rashid
• Timothy R Andrews

Hosted by:

• Sarah Kettel & Phil Street (Hospitality Meets...)

In this episode:

• Why most podcasts never make it past Episode 4 (and how we did)
• The honest truth about editing, kit, guests... and imposter syndrome
• How to find your voice (and your why)
• Tips for getting started without blowing your budget
• The power of vulnerability – and why it’s okay to evolve
• How hospitality voices are reshaping the industry one episode at a time

Whether you're dreaming of launching your own podcast, already hosting one, or just curious about what really happens behind the mic — this episode is full of insight, laughter, and straight-up real talk.

Takeaways:

• Putting your voice out there takes a lot of bravery, especially in today's world.
• Over 95% of podcasts don't make it past their fourth episode, often due to boredom.
• It's essential to have a clear purpose for your podcast; otherwise, you might lose motivation.
• Editing podcasts can be a complex and time-consuming process, but it can also be rewarding.
• Choosing a niche for your podcast helps to define your audience and content focus.
• The podcast journey is full of unexpected connections and opportunities that can enrich your life.

Companies mentioned in this episode:

• We Recovered Loudly
• Hospitality Mavericks
• Supersonic Marketing
• Propel
• Talking Hospitality
• Graphic Kitchen
• Leisure Jobs

🎧 Like what you hear?

Subscribe, share it with someone who needs a nudge to press record, and don’t forget to check out our full library of episodes at www.talkinghospitality.com

Matt opens up about his early years in hospitality, the pressure-cooker environments that almost cost him everything — and the moment that changed his life. Now, he's on a mission to help employers build people-first cultures that don't just retain staff, but genuinely help them thrive.

We discuss:

• The silent burnout epidemic in hospitality
• How poor workplace culture nearly ended Matt’s life
• Why many employer “wellbeing” perks miss the mark
• What younger staff really want — and why it matters
• Practical ways leaders can spot and stop toxic behaviours
• What it means to actually empower your team
• Why retention starts before Day One

This is an honest, solutions-focused conversation every hospitality leader needs to hear.

👉 Explore more episodes, blogs and training at www.talkinghospitality.com

📲 Connect with Matt: thatmattcameron.com

🙏 A big thank you to our brand partners

We’re proud to be supported by two fantastic organisations:

• Graphic Kitchen – bringing hospitality stories to life with standout creative that cuts through the noise.
• LeisureJobs – connecting top talent with the best opportunities across the industry

Takeaways:

• Matt's journey in hospitality shows the importance of mental health awareness in the workplace.
• Creating a supportive work environment can significantly boost employee retention and satisfaction.
• Work-life balance is often misunderstood; it should focus on improving the workplace culture, not just outside activities.
• Understanding individual employee needs is crucial for effective management in modern hospitality settings.

Links referenced in this episode:

• mattcameron.com

Companies mentioned in this episode:

• TMC // Agency
• wellJam

This exciting conversation uncovers the story behind their mission to elevate Asian cuisine within the UK hospitality industry. Cyrus and Pervin explain their dedication to getting Asian culinary training onto the British curriculum, promoting authentic Asian cooking beyond stereotypes, and fostering homegrown talent. They reveal how Zest Quest Asia empowers young chefs through immersive competitions and international exposure, providing life-changing experiences.

Listeners will discover:

• How Zest Quest Asia is shifting perceptions and overcoming barriers within hospitality education.
• The remarkable growth students demonstrate after just 24 hours of competition.
• Success stories highlighting previous winners who have advanced to prestigious roles, including opportunities in Tokyo and Michelin-starred kitchens.
• Why Cyrus and Pervin insist on UK residency for participants to ensure the benefits stay within Britain.
• Their inspiring vision for an inclusive hospitality industry accessible to all, irrespective of background.

Takeaways:

1.Elevating Asian Cuisine: Zest Quest Asia aims to integrate Asian culinary training into the British hospitality education curriculum, promoting authentic Asian dishes beyond common stereotypes.

2.Developing Homegrown Talent: The initiative prioritises British residents to ensure skills and knowledge developed through Zest Quest Asia remain within the UK hospitality industry.

3.Rapid Student Growth: Students participating in Zest Quest Asia competitions show significant skill and confidence improvements within just 24 hours, demonstrating the transformative power of hands-on experience.

4.Real-Life Success Stories: Past winners of the competition have advanced into prestigious international positions, including opportunities in Michelin-starred restaurants and esteemed establishments in Tokyo.

5.Inclusivity and Accessibility: Cyrus and Pervin advocate strongly for making hospitality careers accessible to everyone, irrespective of their background, thus helping to dismantle traditional barriers within the industry.

Through engaging anecdotes and reflective insights, this episode captures both the struggles and successes of introducing Asian cuisine to mainstream hospitality education. Cyrus and Pervin also share heartfelt personal stories and reveal their continued commitment despite earlier setbacks.

If you’re passionate about the future of hospitality, diversity, and the exciting evolution of Asian cuisine in Britain, this is an episode not to be missed

What started as a late-night idea over a bottle of wine (and a sink full of dishes) turned into a bold, exciting spirits brand that’s now featured in the likes of Harvey Nichols and Tamarind.

In this episode, we talk about:

• Why starting a business is all about small steps, not giant leaps
• The danger of perfectionism and how it can keep your idea stuck in your head
• Taking inspiration from your heritage and turning it into something completely new
• What it really takes to break into top-tier restaurants and bars
• The power of storytelling through flavour – and why Crazy Gin is far from “just another gin”
• What happens when your product is too authentic for some venues

Bruce and Paramjit get candid about their journey – the doubts, the cultural pressures, and the little wins that added up to big shifts. There's honesty, humour, and a whole load of practical advice for anyone thinking, "Could I really do this?"

Whether you're launching your own brand, shaking up your career, or just need a nudge to finally press go on that idea you’ve been sitting on – this one’s for you.

Takeaways:

• Don’t wait for the “right time” – it rarely comes.
• Perfectionism is often just fear in disguise.
• Flavour can be a vehicle for storytelling – don’t be afraid to lead with identity.
• Getting feedback early, even when things aren’t polished, is how you grow.
• Building the right partnerships can open unexpected doors.
• You belong in the room – even if others try to tell you otherwise.

Find Out More:

• TalkingHospitality.com – more episodes, blogs & courses
• Crazy Gin
• Be Inclusive Hospitality
• Harvey Nichols
• Tattu
• Tamarind
• Our brand partners: Graphic Kitchen & Leisure Jobs

With thanks to brand partners Graphic Kitchen and Leisurejobs for their support in this episode.

This episodes guest, Kieron Bailey suggests that the hospitality industry must recognise the intrinsic value of older employees—not merely as relics of a bygone era but as vital contributors to the ongoing narrative of service excellence.

The conversation highlights the critical need for older professionals to engage with younger counterparts, fostering a symbiotic relationship where knowledge is shared, and new ideas are cultivated.

Kieron’s reflections on his own journey illustrate a personal commitment to mentorship, where he aspires to empower others while simultaneously learning from their fresh perspectives.

This duality is essential for the advancement of the industry, as it encourages a culture where both seasoned veterans and nascent talents can flourish together.

It's time for the hospitality sector to embrace a holistic approach to professional development—one that values experience while remaining open to innovation—ultimately reinforcing the notion that age is not a barrier to success, but a conduit for growth and collaboration.

Takeaways:

• The challenge of age in hospitality is a significant concern for many individuals over 50, particularly in terms of perceived value and relevance in the industry.
• Younger generations, such as Gen Z and Gen Alpha, face their own challenges related to self-esteem and self-talk, which can be detrimental to their mental health.
• Experience in older generations is invaluable, particularly in mentoring and teaching younger individuals who may lack practical decision-making skills.
• Effective communication across generational divides is crucial, as it can bridge the gap between differing perspectives and foster a more cohesive work environment.
• Empowerment of younger employees is essential; fostering a culture where they feel capable of making decisions can lead to more successful outcomes.
• The importance of self-awareness and managing one's internal dialogue is critical for all ages, as it significantly impacts mental well-being and professional performance.

Links referenced in this episode:

• Graphic Kitchen
• LeisureJobs
• Ham Yard Hotel
• Youda
• Imperial Hotel Group
• Wagamama
• Hospitality Mavericks
• Linkedin

If you're interested in the subjects discussed here, why not check out this episode with Jill Whittaker

New host Joe McDonnell highlights that while the industry excels at opening new venues and crafting enticing menus, it often struggles with the execution and follow-through necessary to create truly unforgettable moments.

This episode also introduces Joe, bringing a wealth of experience from his global journey through the hospitality world, including insights from premium restaurants and five-star hotels.

Tracey Rashid and Timothy R. Andrews join Joe in exploring the importance of attention to detail and the need for venues to connect the dots between their big ideas and the actual guest experience.

As the podcast gears up for an exciting season 5, the hosts share their commitment to innovating and adapting to the ever-evolving landscape of hospitality.

The podcast delves into the pressing challenges faced by the hospitality industry today, with a particular focus on the need to deliver exceptional guest experiences. Joe McDonnell, the new co-host, shares his insights on the current state of hospitality, emphasizing that while the industry excels at opening new venues and designing appealing concepts, it often fails to execute these ideas effectively.

This disconnect can lead to guest experiences that fall short of expectations, especially in a time when many people prefer the comforts of home.

Joe argues that to compete, hospitality businesses must prioritise creating unforgettable experiences that blend attention to detail with innovative ideas, thus ensuring that guests feel valued and excited to return.

The episode also marks a significant moment for the podcast, as Timothy R. Andrews and Tracey Rashid share their enthusiasm for the upcoming season, which promises to bring fresh content and new formats.

They highlight the importance of listener feedback in shaping the direction of the show and express excitement about Joe's participation.

His diverse background in hospitality—from working in bars as a school student to managing premium venues—adds a rich layer to the conversation, underscoring the rewarding yet challenging nature of the industry.

Joe's desire to be a 'force for good' within hospitality resonates throughout the discussion, portraying a hopeful outlook for its future.

As the episode draws to a close, the hosts invite listeners to engage with the podcast actively, sharing their thoughts on topics they wish to explore. They reinforce their commitment to fostering a sense of community among hospitality professionals and to providing a platform for sharing valuable insights.

The episode captures the essence of collaboration and innovation in hospitality, setting the stage for an exciting season ahead, where both the hosts and listeners can contribute to a vibrant dialogue about the industry's evolution.

Takeaways:

• The biggest challenge in hospitality currently is delivering memorable experiences for guests.
• While the industry excels at opening new venues, it struggles with consistently following through on concepts.
• Attention to detail is crucial, but it must be balanced with creating unforgettable experiences.
• Many people prefer staying home because they can replicate restaurant experiences themselves more easily.
• Connecting creative ideas with practical execution is the key to success in hospitality.
• The upcoming season promises exciting changes, including a new format and more engaging content.

Further Resources:

For more insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/

For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

In the first ever unedited episode since episode 1, join us for the finale of Season Four. Tracy Rashid and Timothy R. Andrews reflect on the amazing journey they've had recording the season.

They express their gratitude to the guests and listeners who have supported them. The hosts discuss the filming of Zest Quest Asia and the evolution of the podcast, from online interviews to future Vox Pox formats.

They also share their favourite episodes and highlight the impact the podcast has had on them as hosts, but also to listeners who have shared their stories.

The episode concludes with a teaser for Season Five and the announcement of a short break.

Unedited. Unabridged. Warts n All. Wrapped in a theme tune.

Takeaways

• Express gratitude to guests and listeners for their support.
• Reflect on the evolution of the podcast and the filming of special episodes.
• Highlight favorite episodes and the impact the podcast has had on listeners.
• Tease Season Five and announce a short break.

Chapters

00:00 Season Four Wrap-Up

01:34 Filming ZestQuest Asia

03:53 Appreciation for Guests and Listeners

06:20 Every Voice Can Shape the Future

08:45 Favourite Episodes

09:21 Future Growth and Audience Input

10:21 Impact of the Podcast

10:50 Taking a Short Break

11:20 Season Five Teaser

Ever wondered why, in an industry powered by women, so few reach the top? Join us as we unravel the complexities of female leadership in hospitality, with stories that inspire, challenges that resonate, and solutions that empower. This isn't just a conversation; it's a movement towards a more inclusive future. Tune in to be part of the change.

In this compelling episode of Talking Hospitality, hosts Timothy R. Andrews and Tracey Rashid are joined by a stellar lineup of guests: Monica Or, Marsha Barnett, Michelle Moreno and Shell Righini.

Together, they tackle the pressing issue of Women Leadership in Hospitality, shedding light on the challenges and opportunities for female leaders in the sector.

Why You Should Listen:

If you're passionate about fostering a more inclusive and equitable hospitality industry, this episode is a must-listen. It's not just a conversation; it's a call to action for everyone in the industry to reflect on how we can support and empower women to climb the leadership ladder. With insights from women who've navigated these challenges firsthand, you'll be inspired to make positive changes in your own professional environment.

Key Points of Interest:

1. Underrepresentation of Women in Leadership: Despite women constituting a significant portion of the hospitality workforce, their presence in managerial and executive roles is disproportionately low.
2. Breaking Barriers: The episode explores how societal expectations and industry norms create barriers for women, and what can be done to dismantle these obstacles.
3. Empowerment through Education: Monica Or's journey from a hospitality professional to a bestselling author and educator highlights the power of knowledge and mentorship in empowering the next generation of female leaders.
4. Creating Support Networks: Shell Righini's transition from frontline hospitality roles to advocating for mental health and inclusivity underscores the importance of support networks and mentorship.
5. Visibility and Representation: The guests discuss the critical role of visibility and representation in inspiring and empowering women to pursue leadership roles.
6. Challenges and Solutions: Real-life examples of overcoming gender biases and practical solutions for creating a more inclusive industry are shared.
7. The Power of Networking: The episode emphasizes the importance of networking and mentorship in advancing one's career and fostering a community of support among women in hospitality.

This episode of Talking Hospitality is more than just a discussion; it's a beacon of hope and a roadmap for aspiring female leaders in the hospitality industry. By highlighting the challenges, celebrating the successes, and offering tangible solutions, it serves as a valuable resource for anyone committed to fostering diversity and inclusion in their professional sphere.

Let's take these insights and turn them into action, for a hospitality industry where everyone has the opportunity to lead and succeed.

Takeaways:

• Women make up a significant portion of the hospitality workforce but hold less than 40% of managerial positions.
• The industry must foster environments where women feel empowered to pursue leadership roles without fear of judgment.
• Creating a supportive sisterhood among women in hospitality can help boost confidence and visibility.
• Mentorship programs are crucial for developing female leaders in the hospitality sector.
• Networking is essential for career advancement and should not be seen as a dirty word.
• Addressing issues like burnout and addiction is vital for supporting women in hospitality careers.

Companies mentioned in this episode:

• Star Quality Hospitality
• Caribbean Food Collective
• UK Caribbean Food Awards
• Just Eat
• Radical Hospitality
• QAB Leadership
• Graphic Kitchen

Timothy R. Andrews and Tracey Rashid take us on a reflective journey through Sarah's impactful tenure, her beginnings in the hospitality industry, and her motivations behind the podcast. As Sarah steps down, she shares her current endeavours and leaves us with valuable insights and advice for hospitality professionals.

Why You Should Listen

This episode is not just a farewell; it's a celebration of Sarah's contributions and a testament to the resilience and passion that define the hospitality industry. Listeners will gain an intimate look into the origins of Talking Hospitality, the challenges and triumphs faced along the way, and the future direction of the podcast. It's a must-listen for those in the industry seeking inspiration, insight, and a sense of community.

Key Points of Interest

1. Origins and Impact: Learn how the podcast was born out of a desire to highlight the positive stories in hospitality during the challenging times of the pandemic.
2. Sarah's Hospitality Journey: From her first job in a seaside town to launching a catering company, Sarah's path is a rich source of inspiration.
3. Philosophy of Hospitality: Sarah discusses the unique, soul-touching aspect of hospitality, emphasising its holistic and empathetic nature.
4. Technological Trends: With Sarah's current focus on helping restaurants launch for delivery, listeners will appreciate her insights into the evolving landscape of hospitality and technology.
5. Advice for Professionals: Sarah's parting advice encourages hospitality professionals to embrace change, highlighting the industry's opportunities for growth and innovation.

Conclusion

As we close this chapter with Sarah Kettel, we're reminded of the power of storytelling, the importance of community, and the ever-evolving nature of the hospitality industry.

This episode is a beacon for hospitality professionals everywhere, encouraging us to pursue our passions, embrace change, and continue making a difference in the lives of others.

Sarah may be stepping down, but her legacy and the lessons she shared will continue to inspire and guide us. Stay tuned for more insightful conversations here on Talking Hospitality, where the journey of learning and growth goes on.

Why Listen:

If you're passionate about the future of hospitality and the planet, this episode is a must-listen. Andrea Zick, with her rich background in nutrition, health, and a deep-rooted connection to the environment, shares invaluable insights into transforming the hospitality industry into a beacon of sustainability. From the importance of empathy and communication in driving change to practical steps for reducing food waste and embracing regenerative practices, this episode is packed with inspiration, practical advice, and a vision for a more sustainable and inclusive industry. Whether you're a seasoned hospitality professional or just starting your sustainability journey, Andrea's story and insights will empower you to make a positive impact.

Key Points of Interest:

1. Andrea Zick's Journey: From her early exposure to gardening and understanding the planet's influence on us, to leading the Oxo Tower Restaurant to win prestigious sustainability awards, Andrea's journey is a testament to the power of ancestral knowledge and a passion for sustainability.
2. Defining Sustainability: Andrea offers a deeper understanding of sustainability, emphasizing the importance of dialogue, empathy, and experimentation within the business to improve practices affecting the environment, social governance, and profitability.
3. Empathy and Communication: Highlighting empathy and communication as crucial ingredients for successful sustainability projects, Andrea shares how these elements foster a culture of change and innovation.
4. Food Waste Reduction: Andrea discusses the practical steps taken by the Oxo Tower Restaurant to significantly reduce food waste, showcasing the importance of measuring waste, training staff, and involving all team members in sustainability efforts.
5. Sustainable Menu Development: The episode delves into the challenges and strategies of developing sustainable menus, including assessing current practices, envisioning a sustainable future, and creating transition plans tailored to each business.
6. Hospitality's Role in Sustainable Eating: Andrea explores how the hospitality industry can influence food systems and promote sustainable eating, emphasizing the need for understanding the source and production methods of food and drink.
7. Advice for Personal Sustainability Journeys: Andrea encourages listeners to stay curious, creative, and empathetic towards others' positions on sustainability, highlighting the importance of starting from where people are and building from there.

Conclusion:

This episode of Talking Hospitality not only sheds light on the critical role of sustainability in the hospitality industry but also serves as a beacon of hope and inspiration for professionals and enthusiasts alike. Andrea Zick's insights remind us that sustainability is not just a trend but a necessary evolution of the industry, driven by empathy, innovation, and a deep commitment to the planet and future generations. Join us in exploring these transformative ideas and take a step towards making a lasting impact in the world of hospitality.

Chapters

00:00 Introduction to Sustainability

01:12 Guest Introduction

02:10 Defining Sustainability in a Business Context

03:08 Importance of Communication and Empathy in Sustainability

04:29 Personal Inspiration for Sustainability

06:41 Developing Sustainable Menus

07:36 Food Waste Reduction

10:47 Challenges with Traditional Chefs and Sustainability

12:37 Hospitality Industry's Voice in Food Systems

14:04 UK Food Systems Centre for Doctoral Training

19:47 Disparity in Sustainability Goals

21:21 Advice for Personal Sustainability Journey

23:17 Quick Fire Round

26:24 Conclusion

In this episode of Talking Hospitality, hosts Timothy R. Andrews and Tracey Rashid engage in a captivating conversation with Nick Clover, a seasoned entrepreneur in the hospitality sector. The episode delves into Nick's journey from starting as a 14-year-old working in a pub to establishing several successful companies in the hospitality industry.

Why Listen to This Episode:

This episode is a treasure trove of insights for hospitality professionals, especially those in leadership roles or aspiring to be. Nick Clover's story is not just about business success; it's a narrative of resilience, innovation, and a deep understanding of the hospitality industry. Listeners will gain valuable lessons on career development, the importance of people in the industry, and how to navigate the challenges and opportunities in hospitality.

Key Points of Interest:

1. Early Beginnings: Nick's journey in hospitality began at 14, working in a pub, which instilled in him the value of hard work and the importance of starting from the ground up.
2. Building a Business: The episode explores how Nick transitioned from working in various hospitality roles to starting his own businesses, highlighting the challenges and triumphs of entrepreneurship.
3. Importance of People: A recurring theme is the significance of people in the hospitality industry, both as employees and customers, and how nurturing these relationships is crucial for business success.
4. Overcoming Adversity: Nick shares his experiences during the recession, offering insights into resilience and the importance of adapting to changing circumstances.
5. Industry Challenges: The discussion touches on issues like burnout, drug and alcohol problems in the industry, and how to address these challenges responsibly.
6. Empowering the Next Generation: The episode emphasizes the importance of mentorship, training, and development in the hospitality industry, showcasing Nick's commitment to nurturing new talent.
7. Leadership Insights: Nick provides valuable advice on leadership, stressing the balance between confidence and humility, and the importance of being authentic and approachable.

Conclusion:

This episode of Talking Hospitality is a must-listen for anyone in the hospitality industry seeking inspiration and practical advice. Nick Clover's journey and insights offer a unique perspective on building a successful career and business in hospitality, making it an invaluable resource for seasoned professionals and newcomers alike.

Summary

In this episode, Nick Clover shares his journey in the hospitality industry and how he built successful businesses like Appetite4Work and HJUK. He emphasizes the importance of onboarding and support in the industry and encourages more people to join. Nick also discusses the challenges and misconceptions in the industry and the impact of the Opra Awards. He shares his philosophy and principles in building businesses and offers advice for aspiring leaders. The episode concludes with a rapid-fire question round.

Chapters

00:00 Introduction

02:07 Nick's Journey in Hospitality

05:18 Starting Appetite for Work

06:16 Importance of Onboarding and Support

07:10 Passion for the Hospitality Industry

08:09 Encouraging People to Join the Industry

10:06 Challenges and Misconceptions in the Industry

12:40 The Opra Awards

15:39 Philosophy and Principles in Building Businesses

17:35 Building HJUK and Otolo

20:00 Staying Focused and Motivated

23:38 Advice for Aspiring Leaders

28:34 Rapid Fire Questions

31:09 Conclusion

Summary

The Covid-19 pandemic had a devastating impact on the drag queen community, with performers losing their primary source of income.

Many drag queens turned to digital platforms to perform for their fans, but it wasn't always enough to make ends meet.

As the pandemic continued, drag queens found new ways to adapt, such as starting their own businesses or hosting outdoor events. The drag scene has evolved over the years, especially with the influence of RuPaul's Drag Race.

During lockdown, drag queens used social media to create content and connect with their audience. Advice for those going through difficult times includes finding joy every day, surrounding yourself with good people, and maintaining a positive attitude.

Whilst lockdown seems a distant memory, how are Drag Performers managing now?

To help answer this question hosts Timothy R Andrews, Tracey Rashid, and Sarah Kettel explore the resilience and creativity of drag artists and the challenges they face.

They are joined by the effervescent drag performers Mary O'Kart, Stephanie Von Clitz, and Linda Bacardi in one of our most of the wall episodes yet.

Takeaways

• The Covid-19 pandemic had a devastating impact on the drag queen community, with performers losing their primary source of income.
• Drag queens turned to digital platforms to perform for their fans, but it wasn't always enough to make ends meet.
• Drag queens found new ways to adapt during the pandemic, such as starting their own businesses or hosting outdoor events.
• The drag scene has evolved over the years, especially with the influence of RuPaul's Drag Race.
• During lockdown, drag queens used social media to create content and connect with their audience.
• Advice for those going through difficult times includes finding joy every day, surrounding yourself with good people, and maintaining a positive attitude.

Titles

• The Evolution of the Drag Scene
• Using Social Media to Connect with Fans

Sound Bites

• "The Covid-19 pandemic has had a devastating impact on the drag queen community."
• "Drag queens found new ways to adapt, such as starting their own businesses or hosting outdoor events."
• "Drag started as a necessity centuries ago when plays needed female characters, but they were played by men."

Chapters

00:00 The Impact of Covid-19 on the Drag Queen Community

02:05 Adapting and Finding New Ways to Perform

05:43 The Evolution of the Drag Scene

08:06 Using Social Media to Connect with Fans

11:56 Surviving and Continuing to Perform During Lockdown

20:50 Supporting local drag artists

25:12 The power of drag in bringing joy and inclusivity

26:07 Advice for those facing difficult situations

The holiday spirit shines brightly in this special Christmas episode of Talking Hospitality, where hosts Tracey and Timothy engage in heartwarming and humorous discussions about the meaning of Christmas.

The episode opens with a fun fact about the Statue of Liberty, the largest Christmas gift ever given, symbolizing friendship—setting a nostalgic tone for the holiday season.

Tracey and Timothy R. delve into their own Christmas memories, sharing anecdotes that resonate with the importance of family and togetherness.

Tracey fondly reminisces about Christmas celebrations filled with family traditions and the playful chaos brought by a beloved pet, while Timothy reflects on his Christmas Eve birthday, emphasizing the joy of spending quality time with loved ones.

Their personal stories serve as a reminder of the special moments that define the holiday season.

As the conversation unfolds, the hosts introduce a delightful cast of Santas who join them to share their experiences from the holiday season. Each Santa offers enchanting stories of joy and laughter, from unique gift requests to heartwarming moments that showcase the innocence and generosity of children.

One Santa shares a particularly touching story about a child wishing for her mother’s happiness, illustrating the beautiful simplicity of children's desires during Christmas. This segment not only adds an element of magic to the episode but also reinforces the core message of the holiday: the importance of giving and spreading joy to others.

The episode culminates in a lively discussion about Christmas traditions, where the Santas share their favorite ways to celebrate the season. From the joy of sharing meals with the community to the fun of cracking Christmas crackers, the Santas bring humor and warmth to the conversation. Their laughter and camaraderie create an inviting atmosphere, encouraging listeners to reflect on their holiday traditions and the joy they bring. As the episode concludes, listeners are left with a sense of warmth and inspiration, encouraging them to embrace the spirit of Christmas with their families and friends, and to carry the message of kindness and joy into the new year.They discuss the joy of giving, sharing cherished Christmas memories, and the magic that surrounds the holiday season.

Listeners will hear heartwarming stories from the Santas, including their favourite traditions and the importance of family gatherings during this time.

The Santas share delightful anecdotes about children’s wishes, showcasing the innocence and joy of the season.

With laughter and reflections on the spirit of Christmas, this episode promises to spread warmth and cheer for our Hospitality community who are often working this time of year.

Chapters:

00:00 Introduction and Christmas Memories

02:22 The Spirit of Giving and Santa Claus

06:12 Santa's Helper and Christmas Traditions

09:15 Spreading Joy and Helping Others

12:30 Vacation and Reindeer Games

15:27 Staying on the Nice List and Conclusion

Takeaways:

• The largest Christmas gift ever given was the Statue of Liberty, a symbol of friendship.
• Christmas is a time for friends, family, and creating cherished memories together.
• Santa emphasizes the importance of kindness and joy during the holiday season.
• Children should listen to their parents and strive to be good all year round.
• Christmas traditions vary, but sharing meals and time with loved ones is universal.
• The connection between parents and children during Christmas is a beautiful and nostalgic experience.

Links referenced in this episode:

• www.talkinghospitality.com

Guest: Cyrus Todiwala OBE

Hosts: Timothy R Andrews & Tracey Rashid

Key Points:

1. Cyrus Todiwala's Early Culinary Interests: Todiwala shares his childhood experiences that sparked his interest in cooking, including his early encounters with food while dealing with asthma.
2. Career Beginnings: His journey in hospitality began with a diploma in India, leading to a significant role at the Taj Mahal Hotel in Bombay.
3. Transition to the UK: Todiwala discusses the challenges and hurdles he faced in establishing himself in the UK hospitality scene, including a 10-year battle with the Home Office.
4. Establishing Cafe Spice Namaste: Insights into the establishment of his renowned restaurant and the unique challenges he faced.
5. Personal Life and Support: Todiwala highlights the importance of his wife's support in his career and personal life.
6. Community Contribution: His involvement in setting up the world's first Asian and Oriental School of Catering in Hackney Community College.
7. Quick Fire Round: A light-hearted segment where Todiwala answers rapid-fire questions, revealing more about his personality and preferences.

Why Listen to This Episode?

If you're a hospitality professional seeking inspiration and practical insights, this episode is a must-listen. Cyrus Todiwala's journey from a diploma student in India to a celebrated chef and restaurateur in the UK is a testament to resilience, innovation, and the power of supportive relationships. His story is not just about culinary excellence but also about navigating bureaucratic challenges, contributing to the community, and building a legacy in the hospitality industry. This episode offers a blend of personal anecdotes, professional wisdom, and engaging storytelling that will resonate with anyone passionate about hospitality.

Conclusion:

This episode of "Talking Hospitality" is more than just a conversation; it's a journey through the life of a culinary visionary. Cyrus Todiwala's experiences, challenges, and triumphs offer invaluable lessons for anyone in the hospitality industry. His story is a powerful reminder of the impact one can have through dedication, creativity, and a deep love for the art of hospitality.

Chapters:

00:00

Immigrants in the UK hospitality landscape

01:10

Cyrus Todiwala's journey to the UK

02:04

The birth of Cafe Spice

03:18

Culinary interest and early experiences

05:07

Revamping Indian cuisine in the UK

06:25

Challenges in establishing Cafe Spice Namaste

08:16

Breaking barriers and changing perceptions

09:36

Advice for immigrants starting a business in hospitality

16:04

Resources and support systems for immigrants

21:22

Cyrus Todiwala's involvement in MasterChef

22:20

The importance of Cyrus Todiwala's wife in his journey

24:03

Quick fire round

Hosts: Timothy R. Andrews, Tracey Rashid, and Sarah Kettel

Dive into a captivating conversation with MasterChef stars and discover the heart of culinary passion and innovation. Join us in this special episode where we explore the journeys, challenges, and triumphs of these culinary artists.

Why Listen to This Episode:This episode is a must-listen for hospitality professionals seeking inspiration and insights from the world of competitive cooking. It offers a unique perspective on culinary passion, creativity, and the journey from television fame to real-world application.

The episode is filled with personal stories, professional advice, and a deep understanding of the culinary arts, making it an invaluable resource for those in the hospitality industry.

Key Points of Interest:

1. The Essence of Cooking with Heart: The guests discuss how cooking with love and passion is the true essence of culinary art, transcending the glitz of television shows like MasterChef.
2. Legacy Projects Post-MasterChef: The idea of MasterChef contestants coming together to cook for the public in a restaurant setting is floated, highlighting the potential for legacy projects beyond the show.
3. Challenges and Rewards of MasterChef: Contestants share their experiences on the show, discussing the pressures of cooking under the public eye and the personal and professional growth it spurred.
4. Advice for Aspiring Hospitality Professionals: The importance of passion and love for the craft is emphasized as crucial for anyone considering a career in hospitality or on shows like MasterChef.
5. Creativity in Culinary Arts: The discussion touches on the importance of creativity in cooking, and how this can be encouraged from a young age, particularly in educational settings.
6. Transition from TV to Real-World Cooking: Insights are shared on how experiences from MasterChef have been applied in real-world culinary settings, offering valuable lessons for listeners.
7. Focus on Fresh Ingredients and Resourcefulness: The episode delves into the importance of using fresh ingredients and being resourceful in the kitchen, especially in the context of the global health challenges posed by processed foods.

Conclusion:

This episode of Talking Hospitality is a treasure trove of insights for hospitality professionals. It not only provides a behind-the-scenes look at the MasterChef experience but also delves into the deeper aspects of culinary passion and creativity. The stories and advice shared by the guests are both inspiring and practical, making this episode a valuable listen for anyone in the hospitality industry.

The college, founded in 1962 with the explicit aim of promoting female participation in hospitality, stands as a testament to the evolution of gender roles within this industry.

Frankie shares her insights on the strategies employed at Lakefield, which emphasise the importance of a supportive, all-female learning environment that enables students to flourish without the pressures often associated with mixed-gender settings.

Throughout our conversation, we explore the challenges that young women face in pursuing careers in hospitality, particularly in securing leadership roles. Frankie highlights the college's comprehensive mentoring program, which is designed to bolster confidence and equip students with the skills necessary to excel in their careers.

This initiative not only addresses the prevalent self-doubt among female candidates but also fosters a sense of community and shared purpose among the students, who are encouraged to support one another in their professional journeys.

The episode also addresses the broader context of the hospitality industry, which is currently navigating a transformative period due to external pressures such as Brexit and the COVID-19 pandemic.

Frankie articulates the pressing need for employers to adapt their recruitment practices to attract and retain talent within the UK. By fostering an inclusive atmosphere and providing robust training and mentorship opportunities, employers can ensure that the next generation of hospitality professionals is well-equipped to lead and innovate.

This discussion serves as a crucial reminder of the role that education and mentorship play in shaping a diverse and equitable hospitality landscape.

Takeaways:

• The podcast emphasizes the significance of empowering women within the hospitality industry, particularly through education and mentorship.
• Lakefield Hospitality College has a unique focus on female-only education, addressing the historical gender imbalance in the hospitality sector.
• The discussion highlights the importance of role models for young women aspiring to leadership positions in hospitality, showcasing successful female chefs and entrepreneurs.
• A pivotal point raised was that the hospitality industry must adapt to attract and retain female talent, particularly in balancing work-life commitments.
• The podcast illustrates the necessity of cultivating a supportive environment that fosters confidence and professional growth for young women in hospitality.
• Employers are encouraged to actively engage with educational institutions to recruit and nurture future talent, ensuring a sustainable workforce.

Links referenced in this episode:

• lakefieldhospitalitycollege

Companies mentioned in this episode:

• Essence of Cake

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

For more information on the topics discussed go to our blogs: https://www.talkinghospitality.com/blog/

Or if that's still not enough, get educated with our Hospitality courses at:

https://www.educatinghospitality.co.uk/

🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.

Introduction:

Welcome to a captivating episode of the Talking Hospitality podcast, where we delve into the integral role of storytelling in the hospitality industry. I'm Timothy R. Andrews, joined by Tracey Rashid, and today we're thrilled to host Phil Street, a renowned figure in the hospitality world, founder of Momentum Recruitment and Hospitality Meets.. podcast.

Why Listen to This Episode?

This episode is a must-listen for hospitality professionals seeking inspiration and insights. Phil Street, with his rich experience in hospitality and podcasting, shares invaluable perspectives on the industry. His stories and the discussion around the transformative power of storytelling in hospitality are enlightening, offering a fresh outlook on career development and industry dynamics.

Key Points from the Transcript:

1. Phil's Podcasting Journey: Phil discusses his motivation for starting the 'Hospitality Meets' podcast, emphasizing the need to shift the narrative towards positive experiences in the hospitality industry.
2. The Impact of Storytelling: Phil highlights the power of storytelling in portraying hospitality as an attractive career choice, using real-life stories to inspire and educate.
3. Memorable Guest Anecdotes: Phil shares fascinating anecdotes from his podcast guests, including an encounter with Raymond Blanc and a humorous story involving a vibrating Parmesan machine.
4. Diverse Career Paths: The conversation reveals that there's no single right way to build a career in hospitality, as evidenced by the varied journeys of Phil's podcast guests.
5. Phil's Recruitment Career: Phil shares his transition from hospitality to recruitment, driven by his passion for elevating people and enhancing their career experiences.
6. The Human Element in Recruitment: Phil emphasizes the importance of understanding candidates' stories and motivations, which is particularly significant in hospitality recruitment.
7. Passion vs. Monetary Gain: The discussion touches on the evolution of career motivations, highlighting the shift from chasing monetary rewards to seeking passion and fulfillment in one's career.

Ever wondered how storytelling can transform the hospitality industry? Join us in this enlightening episode with Phil Street, where we explore the art of narrative in shaping careers and changing perceptions. Dive into the world of hospitality through the lens of stories that inspire, educate, and entertain.

Conclusion:

This episode is a treasure trove of insights for hospitality leaders and professionals. Phil Street's experiences and the engaging discussion provide a unique perspective on the industry, emphasizing the importance of storytelling, passion, and human connections in shaping a fulfilling career in hospitality. Don't miss this opportunity to gain valuable knowledge and inspiration from one of the industry's most influential voices.

Men’s mental health in hospitality is still a taboo topic. In this honest episode, industry leaders share why that needs to change — and how we make it happen.

In this hard-hitting episode of Talking Hospitality, we tackle an issue that’s long been overlooked — men’s mental health in our industry. The statistics are stark: male hospitality workers are significantly more at risk of anxiety, burnout, and even suicide. But what’s behind the silence?

To explore this, we’re joined by a powerful panel of voices from across the sector:

• Joe McDonnell – 200 Hospitality
• Craig Prentice – mum. Hospitality Talent
• Paddy Howell – So Let’s Talk
• Frven Lim – WHAD Movement
• Aidan Fraser – Organic Recruitment

We discuss:

• Why men in hospitality still struggle to open up
• The outdated culture of "man up" and masking emotions
• How poor workplace design affects wellbeing
• What vulnerability in leadership really looks like
• Why Gen Z’s expectations are reshaping our industry
• Low-cost, high-impact ideas that employers can act on now
• How better staff spaces, community events and supplier partnerships can genuinely support teams

This episode is full of lived experience, real solutions, and an urgent call for cultural change.

Whether you’re a GM, a chef, a recruiter or a business owner — if you lead people, you need to hear this.

🎧 Tune in and let’s start creating workplaces where men can speak freely, lead authentically, and thrive.

👉 Explore more episodes, blogs and training at www.talkinghospitality.com

Your continued support helps us keep having the conversations that matter.

Dawn shares her story of moving from a hotel career into catering, the challenges of setting up her own business, and why she’s committed to making sure Caribbean food and entrepreneurs get the recognition they deserve. From cooking thousands of meals for children during school holidays to handing out roast dinners to the hidden homeless at Christmas, Dawn’s work goes far beyond business — it’s about community, culture, and giving back.

We also discuss why Caribbean food businesses have been overlooked in the past, how the Collective came together to provide a voice for the sector, and what it means to celebrate the very best at the inaugural Caribbean Food Awards.

It’s an inspiring conversation about resilience, heritage, and making space for communities that have too often been left out of the room.

Takeaways:

• In June 2023, a report revealed ethnic minority individuals in hospitality are three times more likely to be self-employed than white counterparts, highlighting industry disparities.
• Over 79% of Black respondents found mentorship to be the most effective form of career support, emphasizing the importance of guidance in career advancement.
• Dawn Burton, a passionate entrepreneur, created the Caribbean Food Collective to foster community support and representation in the food industry.
• The Caribbean Food Awards were established to celebrate and recognize excellence in Caribbean cuisine and its entrepreneurs, filling a significant void in the awards landscape.
• Dawn shared her journey from working in hotels to founding her caterings business, illustrating the challenges and joys of entrepreneurship in the food sector.
• The podcast underscores the ongoing issues of food insecurity, especially for vulnerable children during holidays, reminding us of the importance of community support and action.

Links referenced in this episode:

• www.talkinghospitality.com

Companies mentioned in this episode:

• Be Inclusive Hospitality
• Carriburton Caterers
• Caribbean Food Collective
• UK Caribbean Food Awards
• British Takeaway Campaign
• Just Eat
• Marriott Grosvenor Square Hotel

“This is not the place for performance. This is people’s lives.” – Lorraine Copes

We explore the hard-hitting findings of the 2023 Inside Hospitality report — the only one of its kind focused specifically on race equity in the UK hospitality sector. Lorraine shares the lived experience behind the data, her motivation for launching Be Inclusive Hospitality, and what it’s really going to take to make lasting change.

From underrepresentation in senior roles to lack of accountability for discriminatory behaviour, Lorraine lays out the barriers — and more importantly, what can be done to break them down. We also discuss the limits of “performative inclusion”, the companies doing the real work, and why employers must stop waiting for permission to act.

Lorraine’s story isn’t just about pointing out problems — it’s about building something better, creating safe spaces, and showing what’s possible when purpose and action align.

If you’ve ever asked yourself how you can be part of the solution, this episode is your starting point.

Takeaways:

• The podcast dives deep into the question of whether hospitality is inherently racist, sparking critical conversations about discrimination in the industry.
• Lorraine Copes, the founder and CEO of Be Inclusive Hospitality, shares her inspiring journey and the motivations behind creating her organization.
• The Inside Hospitality report reveals shocking statistics, indicating that 62% of black and Asian participants experience racial bias in the workplace.
• Only half of those who witnessed discrimination felt they could report it, highlighting a systemic issue within reporting mechanisms in hospitality.
• The podcast emphasizes the importance of taking actionable steps to create inclusive work environments, focusing on education and awareness as vital tools for change.
• Listeners are encouraged to visit Be Inclusive Hospitality's website to access their latest report, which provides valuable insights into diversity and inclusion in hospitality.

Links referenced in this episode:

• bihospitality.co.uk
• timothyrandrews.com

Companies mentioned in this episode:

• Be Inclusive Hospitality
• Gordon Ramsay Group
• Corbyn and King
• Shake Shack

More information on Lorraine Copes & Be Inclusive Hospitality can be found at:

Lorraine Copes

Be Inclusive Hospitality

To Download The 2023 Report

***

***

Timothy put the Kettel on is Co-hosted by:

Timothy R. Andrews

Sarah Kettel

Tracey Rashid

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

Whether you like it shaken or stirred, Timothy R. Andrews and co-host Sarah Kettel look beyond the Singapore Sling with OWO's talented Nathan Craigie, who is heading up their recruitment drive.

Whilst being a world-renowned name has no doubt helped the hotel in it's hiring, so has it's many innovative recruitment strategies, some of which Nathan shares in this episode.

At the heart of it all, however, is that staff are treated well, fairly and have a chance to contribute to their own success as well as that of the hotel.

Nathan reveals how treating employees as important as the guests is key to the success of the hotel and that the importance of team events.

A fascinating conversation about a very traditional name has very modern and forward thinking ideas, showing why it is one of the top names in the Hotel industry.

Unfortunately we would like to apologise for the audio issue affecting our guest and hope it doesn't hamper what is ultimately a very fascinating and insightful episode.

***

More information on Nathan Craigie can be found at:

Linkedin

Raffles London at the OWO

Jobs at Raffles

***

Timothy put the Kettel on is Co-hosted by:

Timothy R. Andrews

Sarah Kettel

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

In this deeply personal and refreshingly honest episode, we speak with Shell Righini, host of We Recover Loudly, a podcast changing the conversation around addiction and sobriety in hospitality.

Shell shares her powerful story of working her way through the industry while navigating alcohol misuse — and how she found the strength to build a sober life without leaving hospitality behind.

Together, we explore the industry's ingrained drinking culture, its impact on mental health, and what real support for addiction could and should look like in our workplaces.

We cover:

• Why “after work drinks” aren’t working for the next generation
• Shell’s personal journey from alcohol dependence to recovery
• Signs managers should watch out for (and what not to ignore)
• The difference between celebration and coping mechanisms
• What Gen Z's sober curiosity means for recruitment and retention
• Practical advice for employers worried about a team member’s drinking
• How to create a culture where it's safe to say “I’m not okay”

This is a raw and hopeful episode that challenges assumptions and offers real-world actions for anyone in hospitality — whether you drink or not.

🎧 Plus: Michelle’s podcast tips, chocolate cravings, and why she believes Lily Allen definitely stole her style.

👉 Explore more episodes, blogs and hospitality training at www.talkinghospitality.com

📲 Follow Shell on Instagram @WeRecoverLoudly or visit www.werecoverloudly.com

🙏 Thanks to Our Brand Partners

This episode is brought to you with the support of our amazing brand partners:

In this very special 30th episode we look at:

• What Michelle's incredible journey has been
• How to recognise if you might have a problem
• What to do if someone at work is potentially suffering from addiction
• and, how to lead by example

And if that's not good enough we also put Michelle through Put The Cuppa Down Quick Fire round!

Guest Tracey Rashid co-hosts with Timothy R. Andrews for this episode.

We Recover Loudly (website)

We Recover Loudly podcast (Apple)

We Recover Loudly podcast (Spotify)

Linkedin

If you need help please also check out:

The Drinks Trust

The Burnt Chef Project

Choose Sunrise

Hospitality Action

To hear the episode from Lynn Maltmann about going alcohol free

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

Timothy R Andrews and Sarah Kettel are joined by Adele Oxberry, Founder and CEO of Umbrella Training, who shares her journey from housekeeping to running a specialist hospitality training business.

Adele reflects on growing up in hospitality, starting work at 14, and progressing through housekeeping, front office and leadership roles before moving into education and training. She explains how apprenticeships have evolved, why their reputation still lags behind reality, and how they can directly address labour shortages, skills gaps and retention issues across the sector.

The conversation explores perception problems in hospitality, the impact of the pandemic on young people’s confidence and communication, and why schools, employers and government all have a role to play in reshaping how hospitality careers are viewed. Adele also breaks down how apprenticeship funding works, including levy accounts, shared funding and why so much available training budget still goes unused.

This is a practical and optimistic episode about rebuilding confidence, investing in people, and using apprenticeships as a genuine route into sustainable hospitality careers.

In this episode, we discuss:

• Adele Oxberry’s journey from housekeeping to CEO
• Why hospitality struggles with perception and recruitment
• The impact of the pandemic on young people entering work
• Gen Z career expectations and fast-track progression
• How apprenticeships support recruitment and retention
• Apprenticeship levy funding and unspent training budgets
• How large employers can support SMEs through levy sharing
• Apprenticeships from Level 2 to Level 7 in hospitality
• Why hospitality needs a stronger voice at government level
• Changing the narrative around hospitality careers

Hosts:

• Timothy R Andrews
• Sarah Kettel

Guest:

• Adele Oxberry – Founder & CEO, Umbrella Training

Takeaways

1. Hospitality’s biggest challenge is perception
2. Young people don’t see the career progression that already exists.
3. Apprenticeships directly improve retention and morale
4. Employers report higher engagement and stronger loyalty.
5. Funding is available but widely misunderstood
6. Large amounts of levy funding sit unused every year.
7. Apprenticeships are not just for entry-level roles
8. Hospitality standards now run up to Level 7.
9. The pandemic has delayed confidence, not ambition
10. Young people need support, structure and reassurance.
11. Hospitality needs a seat at the table
12. The sector requires stronger representation at government level.

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

"Jacob Allen Evil Laugh" by Deven Garber, Freesound.org

Many people don't think of Cinema as being part of Hospitality but Everyman Cinema turns this on it's head.

Mike shares some of the struggles but reveals how he & Everyman have faced those struggles head on & how they continue to build solutions proactively.

Mike reveals how employees and the community are key to the success of the business and that the work to improve their employee offer is ongoing.

A fascinating insight into a world where film & Hospitality combine.

We also find out more about the man behind the incredible Linkedin posts and what "C" word he doesn't want to use but very quickly does!

Unfortunately there were a number of technical issues meaning that Sarah had to lead most of the show and we hope that some of the audio issues affecting our guest does not hamper the show.

***

More information on Mike Newman can be found at:

Linkedin

Everyman Cinema Careers

***

For more information on EAP, please check out our previous episode with Hospitality Action

***

For Equality & Diversity online training, visit:

Equality & Diversity Training

Free Trial

or visit Hospitality Training Courses for the full catalogue

***

Timothy put the Kettel on is Co-hosted by:

Timothy R. Andrews

Sarah Kettel

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

We discuss the discomfort many feel around language and pronouns, and why silence is never neutral.

Che reflects on the pressure to conform, the fear of not being accepted, and the importance of creating space for people to show up as their full selves — especially in an industry that thrives on connection.

This is a conversation about allyship in action, not just in policy, but in the everyday words, behaviours, and decisions we make as leaders.

If you care about building an industry where everyone truly belongs, this episode will stay with you.

Che is now the founder of A View From A Dove, using her voice to educate, inspire, and champion visibility and dignity for trans and non-binary people in hospitality and beyond.

In this incredibly informative episode we look at

• How the agricultural revolution influences gender until this day
• How a "good Christian girl" became a gender activist
• What's the difference between gender and sexuality?
• How many intersex people are born a day in the UK (you'll be surprised!)
• Advice for Hospitality people working with LGBTQ+ people; and
• What to do if you misgender or mispronoun your colleague?

If you don't know much about the conversations going on about gender, or don't really understand it then this episode is really worth a listen.

Hosted by: Timothy R Andrews and Tracey Rashid

More information on Che Barnes can be found at: Linkedin

***

For Equality & Diversity online training, visit: Equality & Diversity Training

or visit Hospitality Training Courses for the full catalogue and help support the podcast.

BIIIIGGG thank you to this episodes' sponsor The Brighton Box Gallery, award winning art gallery in the heart of Brighton, for making this episode possible.

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Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

Tracey shares her journey from a successful career in learning and development to becoming a cake artist and entrepreneur, balancing family life with business growth. She opens up about the freedom and creativity entrepreneurship brings, the challenges of working alone, and the power of saying “yes” to opportunities — including an unexpected moment that landed her on live TV representing the UK.

We also discuss her passion for inspiring the next generation by showing young people the diverse career pathways hospitality can offer beyond the traditional roles they might imagine.

It’s an honest, uplifting, and motivating conversation for anyone considering stepping out of their comfort zone to build something of their own.

Takeaways:

• Tracey Rashid shares her entrepreneurial journey, highlighting the leap from employee to business owner and the challenges that come with it.
• In this episode, we explore the balance between personal life and running a business, especially as a parent.
• Tracey emphasizes the importance of creativity in her cake business, blending artistic skills with culinary expertise to create stunning desserts.
• The conversation dives into the pros and cons of entrepreneurship, including the freedom to make decisions and the isolation of working alone.
• Tracey recounts her incredible experience competing in the European Gelato Cup, showcasing her skills on an international stage.
• The episode wraps up with a call to action for aspiring entrepreneurs, encouraging them to embrace their passions and take the leap into business.

***

More information on Tracey and Essence of Cake can be found at:

Tracey Rashid

Essence of Cake UK

The Compass Cake

***

Timothy Put The Kettel on is Co-hosted by:

Timothy R. Andrews

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

He shares how Hospitality Rising was formed and how it tackled head on the poor reception Hospitality has an employer.

In todays' episode find out how a ransom letter to a fishy company led Mark into Hospitality and how not being able to get a coffee in the morning led to a significant step to kick starting Hospitality Rising.

Mark also shares why he hasn't been targeting schools and people over 55, but why targeting the under 30s is key to addressing the staffing shortage and poor perception of Hospitality.

He reveals the brands that inspired Hospitality Rising, the power of Tik Tok and his confusion over Bratwursts.

So go on - grab a cuppa and stick the Kettel on.

Co-hosted by Timothy R. Andrews and Sarah Kettel.

***

More information on Mark and Hospitallity Rising can be found at:

Mark McCulloch

Hospitality Rising

***

Timothy Put The Kettel on is Co-hosted by:

Timothy R. Andrews &

Sarah Kettel

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

Sebastian discusses the challenges of hiring and keeping good chefs in the current climate, and offers advice on how to create a positive and supportive work environment that will attract and retain top talent.

Sebastian also discusses the importance of creating a culture of respect and fairness in the workplace, and why to avoid the pitfalls of toxicity and ridiculous working hours.

He shares his own story of how he lost his job during the pandemic, and how he used that experience to pivot and truly make a difference in the hospitality industry.

This episode is a must-listen for anyone who hires and recruits in the hospitality industry.

Sebastian's insights are invaluable, and his story is inspiring.

Co-hosted by Timothy R. Andrews and Sarah Kettel.

***

More information on Sebastian Price can be found at:

Instagram

Linkedin

Sebastians Previous episode can be found at:

How Losing My Job Led Me To Love Hospitality Again

***

Timothy Put The Kettel on is Co-hosted by:

Timothy R. Andrews &

Sarah Kettel

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

Jill's remarkable career trajectory serves as an inspiration, showcasing the diverse pathways available within hospitality. From her early experiences in a prestigious hotel to her extensive background in accountancy and training, she embodies the multifaceted nature of our industry.

Throughout our conversation, Jill emphasises the importance of valuing all roles within hospitality, particularly those traditionally perceived as low-skilled.

She advocates for a rebalancing of perspectives that recognises the vital contributions of every individual, irrespective of their position. This discussion not only highlights Jill's personal achievements but reminds the industry to embrace inclusivity and elevate the status of essential roles, enriching the overall hospitality experience.

We talk OBEs, the differences between young people and people over 50, and how Hospitality employers need to look beyond the wrinkles and numbers, but need to look at the person they are hiring.

Takeaways:

• The podcast marks the commencement of its third season, reflecting its growth from informal beginnings during the lockdown.
• A significant focus will be placed on the importance of valuing all roles within the hospitality sector, not just management positions.
• We believe that recognising the contributions of every employee, regardless of their specific job, is vital for the industry's success.
• The discussion emphasises the necessity of adapting training and development opportunities for various age groups in the workforce.

Companies mentioned in this episode:

• Hit Training
• The Belfry
• Hilton Metropole
• UK Hospitality

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

For more information on the topics discussed go to our blogs: https://www.talkinghospitality.com/blog/

Or if that's still not enough, get educated with our Hospitality courses at:

https://www.educatinghospitality.co.uk/

🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.

We catch up with our co-hosts to find out what's been happening in their lives since we last heard from them. We find out why Sarah is no longer a chef, and some of the experiences Timothy had on the other side of Hospitality recruitment when he applied for jobs.

We hear about what the future holds for Timothy put The Kettel on : Talking Hospitality and on how you can get your hands on a Lego version of our hosts.

Find all this out and more!

More information about our hosts can be found out at:

Timothy R. Andrews

Sarah Kettel

Hospitality E-Learning Products

James Lemon speaks to co-hosts Sarah Kettel and Timothy R Andrews about his revolutionary platform Otolo and how he has been bringing Hospitality people together from all over the world.

Also… who is the one person James wishes he had never met?

Tune in, grab a cuppa and listen to this short, informative podcast in less time than it takes to get out of a YouTube spiral.

Another inspirational podcast from the ‘Timothy Put the Kettel on’ team

Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals

For more information on Otolo, please visit:

https://myotolo.com/

To connect or follow James, please visit:

https://www.linkedin.com/in/jamesclemon/

To hear more Timothy Put The Kettel on episodes, please visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:

Timothy R Andrews https://www.timothyrandrews.com/

Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo https://dorianewoo.bandcamp.com

Feat voiceover artist, Lara Rathod https://www.instagram.com/laralondonspeaks

Sound Effects by: Epidemic Sound

Kettel by: Pawel Sikorski

Special Guest Appearance by Bertie the cat

Hosted on Acast. See acast.com/privacy for more information.

In this episode of Timothy Put The Kettel On, find out about Jane’s hospitality journey, how she became CEO of this incredible organisation and the amazing work they have been doing supporting the Hospitality industry during it’s darkest period.

We discuss Hospitality as a career, whether soup is a beverage and some of the great help that is out there.

Join us for this fantastic episode to find out why joining HOSPA could be just the thing you need.

Another inspirational podcast from the ‘Timothy Put the Kettel on’ team

https://www.timothyrandrews.com/podcast

Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals

For more information on HOSPA, please visit:

https://www.hospa.org/

To connect or follow Jane, please visit:

https://www.linkedin.com/in/janependlebury/

To hear more Timothy Put The Kettel on episodes, please visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:

Timothy R Andrews https://www.timothyrandrews.com/

Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo https://dorianewoo.bandcamp.com

Feat voiceover artist, Lara Rathod https://www.instagram.com/laralondonspeaks

Sound Effects by: Epidemic Sound

Kettle by: Pawel Sikorski

Special Guest Appearance by Bertie the cat

In this episode of Timothy Put The Kettel On, find out about Olis’ hospitality and recruitment journey, and why did Honest Burgers lock potential employees into a room and watch as they tried to escape.

Find out also how Honest Burgers connected with their employees over lockdown and how Honest Burgers Homefront kept people together during some of the toughest times.

We discuss Hospitality as a career, when Sarah had her first burger and whether a Jaffa cake is in fact a biscuit or a cake.

Join us for this fantastic episode to find out why Honest Burgers continues to shake up the Hospitality industry.

Another inspirational podcast from the ‘Timothy Put the Kettel on’ team

To hear more Timothy Put The Kettel on episodes, please visit like and subscribe

Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals

For more information on Honest Burgers, please visit:

https://www.honestburgers.co.uk/

To connect or follow Oli, please visit:

https://www.linkedin.com/in/olivercavaliero/

Timothy Put The Kettel on is Co-hosted by:

Timothy R Andrews https://www.timothyrandrews.com/

Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo https://dorianewoo.bandcamp.com

Feat voiceover artist, Lara Rathod https://www.instagram.com/laralondonspeaks

Sound Effects by: Epidemic Sound & Pawel Sikorski

Special Guest Appearance by Bertie the cat

In this episode find out how MIDAS came about. What does it even mean?

Also hear what the landscape will look like when Hospitality reopens and what lessons we can learn from lockdown.

A fascinating insight as to some of the amazing things some people have done during some of the worst times for Hospitality and why the future could be gold!

Another inspirational podcast from the ‘Timothy Put the Kettel on’ team

https://www.timothyrandrews.com/podcast

Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals

For more information on MIDAS and the opportunities and upcoming events, please visit:

https://masterinnholders.co.uk/midas/

To hear more Timothy Put The Kettel on episodes, please visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:

Timothy R Andrews https://www.timothyrandrews.com/

Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo https://dorianewoo.bandcamp.com

Sound Effects by: Epidemic Sound & Pawel Sikorski

Special Guest Appearance by Bertie the cat

During our conversation, we delve into Sebastian's candid reflections on the challenges he faced, including job rejections and the emotional toll of the lockdown, which ultimately catalyzed his entrepreneurial journey.

He recounts how, through a series of inspired adaptations, he transformed his culinary passion into a thriving business model that integrates personal engagement with clients via innovative cooking experiences.

Furthermore, we examine how Sebastian's journey resonates with the broader hospitality community, as many have navigated similar upheavals while seeking to forge meaningful connections.

This episode serves as a testament to the indomitable spirit of those in the hospitality industry, showcasing how shared experiences can foster solidarity and inspire new ventures.

Inspiring, genuine and heart warming. This is Sebastian’s story how he picked himself up from the rubble and created his future.

To view the linkedin post:

Takeaways:

• The podcast features chef Sebastian Price, who candidly shares his struggles and triumphs during the pandemic.
• Sebastian discusses the inception of his business, the Raw Pantry, as a response to his professional challenges.
• The conversation underscores the importance of community support during difficult times in the hospitality industry.
• Adapting one's business model to meet changing consumer needs is highlighted as a crucial survival strategy.
• Sebastian emphasizes the personal connection he fosters with clients during interactive cooking experiences.
• The episode illustrates how personal hardships can lead to innovative business ideas and renewed passion.

To listen to what happened to Sebastian check out his later episode

To hear more from Chefs in the industry check out these episodes

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Sound Effects by: Epidemic Sound & Pawel Sikorski

Special Guest Appearance by Bertie the cat

Sally's extensive background in hospitality, stemming from her childhood experiences in various hotel roles, frames her as a passionate advocate for the sector.

The conversation delves into her career trajectory, marked by significant achievements and a commitment to operational excellence. Sally's transition from various roles to her current position as General Manager illustrates her deep-seated connection to the industry and her understanding of its intricacies.

Central to the discussion is the introduction of the Hoteliers Charter, an initiative designed to elevate industry standards and reshape public perception of hospitality careers. Sally provides insightful commentary on the challenges of combating negative stereotypes associated with hospitality work, drawing on personal anecdotes that highlight the need for a shift in societal attitudes. Her reflections on the importance of mentorship and community involvement underscore her belief that the hospitality industry offers rewarding career paths that deserve recognition and respect.

The episode culminates in a forward-looking perspective on the hospitality sector's recovery and transformation in the wake of recent global challenges. Sally's vision, coupled with her call to action for industry professionals to embrace the principles outlined in the Hoteliers Charter, serves as a beacon of hope for a revitalized hospitality landscape. This episode is a rich tapestry of experiences, insights, and aspirations that collectively advocate for a robust and respected hospitality profession, inspiring listeners to reconsider their views on the industry and to take part in its promising future.

Takeaways:

• The podcast highlights the importance of addressing public perceptions of careers within the hospitality industry.
• Sally Beck emphasises the need for mentorship and community support in the hospitality sector.
• The Hoteliers Charter aims to promote positive practices and recognition within the hospitality profession.
• Listeners are encouraged to explore varied career paths available in hospitality beyond traditional roles.
• Sally's journey illustrates the diverse opportunities that arise from a commitment to the hospitality industry.
• The conversation underscores the importance of resilience and adaptability for hospitality professionals during challenging times.

Links referenced in this episode:

• hotelierscharter

Companies mentioned in this episode:

• Royal Lancaster Hotel London
• UKHospitality
• Hoteliers Charter
• Hilton Paddington
• Conrad Hilton
• Royal Garden Hotel
• Landmark Hotel

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

For more information on the topics discussed go to our blogs: https://www.talkinghospitality.com/blog/

Or if that's still not enough, get educated with our Hospitality courses at:

https://www.educatinghospitality.co.uk/

🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Sound Effects by: Epidemic Sound & Pawel Sikorski

Special Guest Appearance by Bertie the cat

With nearly seven years of experience, Libbie emphasizes the importance of kindness and connection in hospitality, sparked by a memorable encounter with a hotel general manager. She discusses how the pandemic has reshaped the industry and highlights the resilience of professionals adapting to new challenges. Libbie also encourages young people to take ownership of their careers, seek out opportunities, and share their stories through platforms like Hospitality Talks. This episode is a celebration of the hospitality community's spirit and the positive impacts of personal values in shaping one’s career path.

We are delighted to have the amazing and inspiring Libbie Mia AIH, Founder of Hospitality Talks, onto our show.

Please note at the time of the episode Libbie was not married and so is referred to as "Libbie Davies" throughout.

She shares her story of how being furloughed didn't stop her, but rather was an opportunity for growth. An inspiration to Hospitality professionals young and old - this podcast is a MUST Listen!

Takeaways:

• Show up and commit to a consistent workout schedule to kickstart your fitness journey.
• Take a break after three weeks of workouts to allow your body to recover.
• Hospitality careers can provide flexibility and opportunities for socializing outside of traditional hours.
• It's important to actively seek opportunities and take ownership of your career development.
• Creating a supportive network through organizations can help in overcoming industry challenges.
• Positivity and shared values are crucial in fostering a strong community within the hospitality industry.

Companies mentioned in this episode:

• Jury's Inn
• Institute of Hospitality
• Sainsbury's
• Nectar

For more information on Libbie visit:

https://hospitalitytalkswithyou.com/

https://www.linkedin.com/in/libbiemia/

Episode Co-hosted by:

Timothy R Andrews

Sarah Kettel

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

https://dorianewoo.bandcamp.com

Sound Effects by: Epidemic Sound & Pawel Sikorski

Dee elaborates on the organisation's innovative approach to food redistribution, which connects businesses with surplus food to charities that can utilize it.

The conversation reveals the critical need for such services, especially in the context of the COVID-19 pandemic, which has dramatically increased food insecurity while also complicating the donation landscape.

About the Episode:

Plan Zheroes is tackling the critical issue of food waste by connecting businesses with surplus food to charities in need, ensuring that no edible food goes to waste.

Listeners learn about the operational mechanisms behind Plan Zheroes, where businesses can quickly post available food items, allowing charities to claim them almost instantaneously.

Dee provides examples of how this process works, including the recent donation of 40 kilograms of cinnamon that was quickly redirected to a charity serving the homeless.

This example highlights not just the efficiency of the platform but also the real-world impact of such donations, showcasing how excess food can be transformed into meals for those in need.

The discussion also touches on the origins of Plan Zheroes, inspired by its founders' personal experiences with hunger and a desire to ensure that no one goes without food.

Dee emphasises the importance of community engagement and corporate responsibility, calling on businesses to recognize their potential to make a positive difference through food donations.

As the episode wraps up, listeners are encouraged to consider how they can contribute to this cause and support the efforts of Plan Zheroes in their communities, making it a compelling episode for anyone invested in social change and sustainability.

Takeaways:

• Plan Zheroes operates as a food waste broker, connecting businesses with surplus food to charities in need.
• The platform allows businesses to quickly donate excess food, which charities can then claim immediately.
• The history of Plan Zheroes is rooted in a vision of ensuring no one goes hungry, inspired by founder Lottie's experiences in World War II.
• The demand for food banks has surged during the pandemic, highlighting the urgency of food redistribution efforts.
• Surplus food can be from various sources, including restaurants, hotels, and catering companies, to help alleviate food poverty.
• Plan Zheroes aims to expand its outreach and partnerships to help even more communities facing food insecurity.

Links referenced in this episode:

• https://planzheroes.org/

Companies mentioned in this episode:

• Foodserve
• Plan Zheroes
• Marks and Spencers
• Real Junk Food Project

Chapters

00:00 Introduction and New Year's Resolutions

01:12 Introduction to Plan Zheroes

02:25 Benefits of the Plan Zheroes Platform

04:18 Impact and Growth of Plan Zheroes

06:11 Geographical Reach of Plan Zheroes

07:27 Origin and Vision of Plan Zheroes

08:41 Meaning Behind the Name Plan Zheroes

09:32 Challenges and Future Plans for Plan Zheroes

10:20 Food Waste and Food Insecurity Statistics

11:05 Future Initiatives and Events for Plan Zheroes

12:26 How to Get Involved with Plan Zheroes

13:26 Conclusion and Call to Action

Further Resources:

For more insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/

For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

To hear more on Lotti Henleys incredible vision, drive and journey, visit:

https://www.youtube.com/watch?v=0CF7IrCtYyc

Additional Episode Info:

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

Hosts Sarah Kettel and Timothy R. Andrews recognise the resilience shown by individuals and organizations in the hospitality industry during a challenging year.

About The Episode:

Timothy R. Andrews & Sarah Kettel discuss inspiring initiatives highlighted during the first ever season of Talking Hospitality.

They discuss Kemi Akinola's charity work feeding thousands and the mental health support provided by Susan and Dan Grandfield.

The conversation highlights the importance of community and innovation, with examples like Open Kitchens providing restaurant-quality meals to those in need.

As they look forward to future seasons, the hosts express gratitude for the connections made and the positive changes inspired by their podcast.

This podcast episode reflects on the remarkable resilience and innovation within the hospitality industry during challenging times.

Hosts Timothy and Sarah revisit inspiring stories from guests featured in previous episodes, highlighting individuals and organisations that have made significant contributions to their communities. They discuss the impact of mental health in the hospitality sector, emphasising the importance of support systems like Hospitality Action and Be Enriched.

The conversation also touches on the evolving nature of hospitality, including the rise of hybrid events and the shift towards takeaway and delivery services.

The hosts also discuss how their podcast has inspired others to take action, whether through donations or by starting their own initiatives, reinforcing the idea that sharing stories can lead to real change in the world.

Overall, the episode celebrates the power of connection and the collective efforts to uplift those in need, underscoring a hopeful outlook for the future of the industry.

(Apologies for some of the sound issues in this publication, we had some technical issues we were unable to edit out.)

A BIG thank you for all our contributors!

Key Takeaways:

• The podcast highlights the immense resilience and creativity found in the hospitality industry during tough times.
• Timothy and Sarah emphasise the importance of sharing inspiring stories to uplift listeners and those within the community.
• Kemi Akinola's charity work showcases the powerful impact of community support in feeding those in need.
• Susan and Dan Grandfield discuss mental health challenges in hospitality and provide actionable solutions.
• The conversation reveals the necessity of recognizing and utilizing available support systems for mental well-being.
• The hosts express excitement about evolving trends in hospitality, including hybrid events and the rise of takeout services.

Further Resources:

• For more insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

Guests and Companies Mentioned:

https://www.hospitalityaction.org.uk/

https://openkitchens.co.uk/

https://www.be-enriched.org/

https://www.susangrandfield.com/

https://www.bluecragsconsulting.com/

https://timeforthegoodnews.buzzsprout.com/

http://lessonsfromamountain.com/

http://paulcook.co.uk/

https://shineoffline.com/

Through the challenges of the trek, Paul reflects on the importance of camaraderie, resilience, and the invaluable contributions of the porters who support climbers on their journey.

He shares how the arduous climb not only tested his physical limits but also reshaped his perspective on life and career, prompting him to declutter his professional path and focus on what truly matters.

The emotional highs and lows of reaching the summit underscore a profound realization about pursuing passion and leaving behind what no longer serves you.

Join Paul Cook, Timothy R Andrews and Sarah Kettel as they explore the intersections of personal growth, hospitality, and the spirit of adventure in this very special edition of Talking Hospitality, a Timothy Put The Kettel On episode.

Takeaways:

• The journey to climb Mount Kilimanjaro was not just a physical challenge, but a transformative life experience.
• Supporting roles in any endeavor, like those of porters, are crucial and should be valued.
• Embracing discomfort and pushing through adversity can lead to profound personal growth and insight.
• The experience on the mountain taught the importance of decluttering one's life for better fulfillment.
• A supportive community can uplift individuals, especially during challenging times, making shared achievements even more memorable.
• Realizing what truly matters in life often comes from testing oneself against the odds.

Further Resources:

• For more insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/
• http://lessonsfromamountain.com/
• http://www.planetplanit.biz/

"Porters Thank You"

Written by Paul Cook.

Swahili performance by Kellyjoy Gakil

English performance by Paul Cook

Additional Episode Info:

"Brain Power" by Mela, Freemusicarchive.org

"Kettel" by Pawel Sikorski

"Jingle Bells (Christmas Edition)" by Edward Hall, Epidemic Sound

"Xaleyi" by Youssoupha Sidibe

"Red Zone", "Giant Leap" & "Sunrise" by unknown, Movavi.com

Exploring the delicate balance between technology and well-being, this Timothy, Put The Kettel On presentation of Talking Hospitality, shares a thought-provoking dialogue with Laura Willis, co-founder of Shine Offline.

Hosts Sarah Kettel and Timothy R. Andrews facilitate a rich discussion that highlights the pervasive influence of smartphones and social media in the hospitality industry.

Laura shares her insights on how these digital tools, while essential for connectivity and business operations, can also lead to detrimental mental health outcomes if not managed effectively.

The episode emphasises the concept of the “attention economy,” in which our engagement is continuously manipulated to maximize clicks and views, creating an environment ripe for distraction and anxiety.

Throughout the conversation, Laura details her approach to helping individuals understand their relationship with technology, advocating for mindful consumption and intentional use.

She discusses the impact of passive social media scrolling on self-esteem and mental health, contrasting it with more interactive forms of communication that foster genuine connections.

Sarah and Timothy resonate with these ideas, sharing their own struggles with the pressures of being constantly connected in a fast-paced industry. They explore the ramifications of this always-on culture, particularly for hospitality workers who often face long hours and unpredictable schedules.

As the episode progresses, Laura offers practical steps for listeners to reclaim their time and mental space, from setting screen time limits to fostering deeper, more meaningful social interactions.

The discussion culminates in a powerful reminder that technology should serve to enhance our lives, not control them.

By encouraging listeners to reflect on their behaviors and implement small, manageable changes, Laura empowers them to navigate their digital landscapes with greater awareness.

Join Sarah Kettel and Timothy R. Andrews as they explore strategies for reclaiming downtime and fostering healthier digital habits in a fast-paced world.

Takeaways:

• Laura Willis emphasizes the importance of understanding our relationship with technology, especially smartphones, to improve well-being.
• Social media's passive use can negatively impact self-esteem, increasing feelings of anxiety and depression.
• Employers need to foster open conversations about digital behavior and well-being among staff.
• Creating boundaries around technology use is essential to prevent feelings of overwhelm and burnout.
• Mindful engagement with technology can enhance personal and professional relationships, promoting deeper connections.
• Small, intentional changes in technology usage can lead to significant improvements in mental health and productivity.

Further Resources:

• For more insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

For more info on our guest speaker and her organisation, visit: https://shineoffline.com/

Support Material mentioned:

https://shineoffline.com/blog/

https://offtime.app/index.php

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

And guest appearance by Bert the Cat

#sarahkettel #timothyrandrews #laurawillis #shineoffline #netflix #socialdilemma #offtimeapp #hospitality #socialmediacontrol socialmedia #digitaltechnology #timothyputthekettelon #podcast

Lynne discusses the challenges she faced in the hospitality industry, where drinking is often the norm, and how she ultimately decided to take control of her relationship with alcohol.

Lynne reflects on her early drinking years, the pressures she faced in social settings, and how her career in alcohol marketing shaped her relationship with drinking. This candid exploration reveals the nuances of how drinking culture can influence personal choices and well-being, offering listeners relatable insights that challenge the stigma around sobriety.

Lynne's story takes a poignant turn as she recounts the weekend that prompted her to stop drinking—an experience that highlighted her growing discomfort with alcohol's role in her life. This pivotal moment led her to participate in the One Year No Beer challenge, which not only provided a framework for her sobriety but also fostered a sense of community among participants.

Throughout the episode, Lynne shares the myriad benefits she has experienced since embracing sobriety, including improved mental clarity, energy, and overall health.

The conversation also touches on the importance of creating supportive environments for people who choose to abstain from alcohol, emphasising that sobriety should not be viewed as a limitation but rather as a path to greater fulfillment.

Through her participation in the One Year No Beer movement, she discovered numerous benefits, including mental clarity, improved health, and significant savings.

Takeaways:

• This episode emphasizes the importance of understanding one's relationship with alcohol, especially in the hospitality industry.
• Lynne Maltzman's inspiring story showcases how taking a break from alcohol can lead to significant personal growth.
• Employers in hospitality should promote responsible drinking and encourage the exploration of alcohol-free alternatives.
• The benefits of abstaining from alcohol include improved mental clarity, better sleep quality, and overall health.
• Lynne suggests that society often pressures individuals to drink, highlighting the need for a cultural shift.
• Resources such as 'One Year No Beer' provide valuable support for those seeking to reduce or quit drinking.

Timothy R Andrews and Sarah Kettel discuss with Lynne Maltman some top tips on how to regain your confidence and advice on where to go if you're struggling with your relationship with alcohol.

Further Resources:

• For more insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

For more info on One Year No Beer, visit: https://www.oneyearnobeer.com/

You might also be interested in this episode feat Michele Righini , founder of We Recover Loudly podcast.

Support Material mentioned:

Alcohol Explained https://www.alcoholexplained.com/

Kick The Drink Easily https://joinclubsoda.com/product/kick-the-drink-easily-by-jason-vale/

The Unexpected Joy of Being Sober https://unexpectedjoy.co.uk/

This Naked Mind https://thisnakedmind.com/

Drink Coach https://drinkcoach.org.uk/

Alcohol Free Alternatives:

https://www.stryyk.com/

https://alcoholchange.org.uk/help-and-support/cut-down/low-and-no-alcohol-reviews

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

And guest appearance by Bert the Cat

The conversation details the severe disruptions faced by professionals in the field, as many found themselves grappling with the sudden cessation of in-person gatherings.

About The Episode:

Guest Paul Cook discusses the immediate effects of COVID-19 on the events sector, highlighting the anxiety and uncertainty that permeated the industry as workers were forced to reassess their roles and adapt to a new reality.

He articulates how the surge in virtual events has created both opportunities and challenges, particularly for those who struggled to transition to digital platforms.

Throughout the episode, Paul shares his expertise on hybrid events, explaining how they combine the benefits of in-person interactions with the accessibility of virtual participation.

He emphasises that while hybrid events can offer a more inclusive experience, they also require careful planning and distinct programming to cater to both in-person and virtual audiences effectively.

The discussion is enriched by Paul's reflections on the value of education and training, as he encourages students and new professionals entering the industry to embrace digital literacy and innovative thinking.

As the episode unfolds, listeners are reminded of the hospitality industry's inherent ability to adapt and evolve, marking a promising path forward as the world gradually returns to live events.

Takeaways:

• The COVID-19 pandemic has profoundly impacted the events industry, leading to significant job loss and anxiety.
• Virtual events have surged in popularity, forcing many professionals to adapt their skills quickly.
• Hybrid events are the future, offering both in-person and virtual experiences for attendees.
• Students are eager to enter the events industry, demonstrating resilience and adaptability despite challenges.
• Innovation has emerged as a vital response in the hospitality and events sectors during this crisis.
• Professionals in events are diversifying their skills to remain relevant in a changing landscape.

Further Resources:

Free Blogs on Technology & Hospitality

• For more episodes and insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

For more info on hybrid events, visit: https://hybrideventcentre.com/

If you're an events student or are thinking of working in events, visit: http://lessonsfromamountain.com/

For more information on our guest, visit: http://paulcook.co.uk/

Additional Episode Info:

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

And guest appearance by Bert the Cat

Open Kitchens have been opening up kitchens across the UK to ensure food could reach families, communities and people who have been isolated and devasted by the Coronavirus and subsequent lockdowns.

Find out what Vicky McClure, Penny Lancaster, Hilton Hotels and 12,000 school children have in common.

In this episode co-hosts Sarah Kettel and Timothy R Andrews speak with Lisa Carey from Open Kitchens.

About The Episode:

The conversation with Lisa Carey, who leads onboarding at Open Kitchens, unveils a heartfelt narrative of community-driven efforts to combat food insecurity in the UK. As the pandemic exposed critical vulnerabilities within the hospitality industry, Open Kitchens emerged as a beacon of hope, uniting restaurants to provide nutritious meals for those struggling to afford food.

Lisa's insights highlight the stark reality of food poverty, with statistics revealing that 8.4 million people in the UK face challenges in accessing adequate nutrition, particularly children. This episode dives deep into the operational framework of Open Kitchens, illustrating how they leverage local restaurants to produce meals at a fraction of the cost, thus making meaningful contributions to their communities.

Listeners gain a rich understanding of how the initiative operates, including the crowdfunding model that allows kitchens to solicit donations to cover meal preparation costs. Lisa shares inspiring stories from those who have benefited from the initiative, such as Bill, who had been living on meager meals until Open Kitchens provided him with wholesome, ready-to-eat options.

The episode also discusses the collaborative efforts with celebrities like Vicky McClure and Penny Lancaster, whose involvement not only raises awareness but also galvanises support from the broader community. This celebrity endorsement has proven vital in attracting volunteers and donations, enhancing the program's reach and impact.

As the podcast unfolds, Timothy and Sarah engage Lisa in a discussion about the evolving landscape of community support post-pandemic. They explore how attitudes toward food security have shifted, encouraging a collective action mindset among individuals and businesses alike.

The narrative weaves in themes of resilience, hope, and the fundamental human connection that drives these initiatives.

For anyone interested in social responsibility, the hospitality sector, or community engagement, this episode resonates with powerful messages of collaboration and the transformative potential of coming together to support those in need.

Takeaways:

• Open Kitchens is a national initiative that connects restaurants with communities to address food insecurity.
• The collaboration between restaurants and local communities has raised over £340,000 for meals.
• Celebrity endorsements, like those from Vicky McClure, significantly amplify the reach of community initiatives.
• The pandemic highlighted the critical need for nutritious meals for vulnerable populations in the UK.
• Open Kitchens provides a structured platform for restaurants to crowdfund meal production costs effectively.
• The initiative has expanded its reach from Nottingham to various cities, including London and Cardiff.

More Resources:

• For more episodes and insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

For more info on Open Kitchens: https://openkitchens.co.uk/

Ways you can help: https://openkitchens.co.uk/help

Episode Additional Info:

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

A compelling exploration of the hospitality industry's current landscape unfolds in this enlightening podcast episode.

Timothy R. Andrews, Sarah Kettel and Jeremy Gibson discuss the evolution of Hospitality Action amidst the ongoing challenges posed by the COVID-19 pandemic, shining a light on the charity's pivotal role in providing aid to those in need.

The conversation begins with an overview of the charity's long history and its mission to be a lifeline for hospitality workers experiencing hardship.

Gibson shares poignant anecdotes about the significant increase in calls for help, revealing the stark reality many face when their livelihoods are threatened.

The discussion transitions into the specifics of the charity's programs, such as the Employee Assistance Program, which aims to support mental health and well-being. Gibson emphasizes the critical importance of breaking the stigma surrounding mental health issues and how Hospitality Action is leading the charge in fostering a culture of openness and support.

The episode encourages listeners to contribute to the cause and help build a more resilient hospitality community.

Hospitality Action was established in 1837 and has since offered vital assistance to all who work, or have worked within hospitality in the UK.

Since that time it has helped support chefs, waiters, housekeepers, managers, concierges, receptionists and kitchen porters, sommeliers, bartenders, catering assistants and cooks across the UK. As the impact of covid-19 ravages through the Hospitality sector, never has there been such a need for Hospitality Action as there is now.

Takeaways:

• Hospitality Action provides crucial support and mental health resources for the hospitality industry.
• The COVID-19 pandemic has significantly impacted mental health and job security in hospitality.
• Jeremy Gibson emphasizes the need for Employee Assistance Programs to support workers' mental health.
• Innovative fundraising efforts like 'Invisible Chips' help sustain Hospitality Action during tough times.
• Collaboration between mental health organizations is essential to support the hospitality workforce effectively.

Find out how buying a portion of Invisible Chips can make a huge difference to someones life at www.invisiblechips.org.uk.

Further Resources

If you need financial assistance and counselling services go to www.hospitalityaction.org.uk now!

Free Blogs You May Find Useful: Mental Health

Courses on Mental Health

More Episodes on Mental Health

Episode Info:

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

This podcast delves deeply into the critical topic of mental health, specifically focusing on recognising the signs of anxiety and depression, as well as practical tips for prevention.

Susan Grandfield, a Mind Coach, shares valuable insights on how individuals can tune into their bodies and notice changes in their mental well-being.

About The Episode:

Talking Hospitality tackles an essential topic affecting countless individuals: mental health in the hospitality industry.

In a heartfelt discussion with Susan Grandfield, a mind coach, the episode explores how to identify signs of mental distress, such as anxiety and depression.

Grandfield outlines the subjective nature of these experiences, noting that while some individuals may have a predisposition to worry, a shift towards negative thinking can signal deeper issues.

She encourages listeners to tune into their physical sensations, which often reflect underlying emotional states, emphasizing that our bodies can provide critical insights into our mental health.

This is the final chapter in our 3 part miniseries focusing on mental health in hospitality.

This episode focuses on how to recognise the signs that you or your colleague are suffering from mental health issues such as depression or anxiety.

Mental Health can be a difficult topic.

If you are struggling, please contact the following immediately:

Hospitality Action https://www.hospitalityaction.org.uk/get-help/

T: 0808 802 0282 (24 hours a day, 7 days a week)

Samaritans https://www.samaritans.org/

T: 116 123

We also have a number of blogs you can access to find out more on what to do if you, or a colleague or friend, is suffering. Visit here.

We also have a range of podcast episodes tackling the subject, so please check them out here.

We also offer courses designed to protect and support employers and employees with their mental health so please check them out here.

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

“Every Voice Can Shape The Future”, including yours.

Follow us and stay updated with more insights on hospitality’s evolving landscape.

🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.

Talking Hospitality dives into the changing attitudes towards mental health within the hospitality industry, highlighting the urgent need for a cultural shift.

With guests Susan Grandfield, a mindset coach, and Dan Grandfield, a hospitality consultant, the discussion emphasizes the importance of creating a supportive work environment where employees feel comfortable discussing their mental health challenges.

The conversation reflects on how the pandemic has accelerated the conversation around mental health, urging employers to prioritize the well-being of their staff.

Both Susan and Dan stress the significance of open communication and the need for organisations to foster a culture that allows employees to feel secure in expressing their struggles. As the episode unfolds, listeners are encouraged to consider the broader implications of mental health in hospitality and the responsibility leaders have to improve the workplace landscape.

The second in a three part mini-series focusing on the growing phenomenon of mental health illness within the hospitality sector.

This episode looks at some of the issues faced by employers and some potential advice and tips on how to tackle mental health in the workplace.

With special guest speakers mindset coach Susan Grandfield and Daniel Grandfield , Hospitality expert of 25 years.

Takeaways:

• The podcast discusses the changing attitudes towards mental health in the hospitality industry, highlighting the need for open conversations.
• COVID-19 has accelerated the focus on mental health, revealing issues that were previously overlooked.
• Employers are now being held accountable for the well-being of their staff, emphasizing the importance of supportive environments.
• The culture of calling in sick due to mental health issues must change for better employee support.
• It's crucial for hospitality organizations to provide clear communication to help staff feel more at ease during transitions.
• Managers should engage with staff about their mental health and utilize available resources to provide support.

Mental Health can be a difficult topic.

If you are struggling, or know someone who is, please contact the following immediately:

Hospitality Action https://www.hospitalityaction.org.uk/get-help/

T: 0808 802 0282 (24 hours a day, 7 days a week)

Samaritans https://www.samaritans.org/

T: 116 123

We also have a number of blogs you can access to find out more on what to do if you, or a colleague or friend, is suffering. Visit here.

We also have a number of different podcast episodes tackling the subject, so please check them out here.

We also have a number of courses designed to protect and support employers and employees with their mental health so please check them out here.

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

“Every Voice Can Shape The Future”, including yours.

Follow us and stay updated with more insights on hospitality’s evolving landscape.

🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.

Mental health in hospitality is a critical concern as workers face unprecedented challenges due to the pandemic, with many businesses still struggling to reopen.

As a significant portion of hospitality jobs are at risk, the emotional and psychological toll on employees is substantial.

Sarah Kettel and Timothy R Andrews invite mindset coach Susan Grandfield and hospitality consultant Dan Grandfield to discuss these pressing issues, including the impact of lockdowns and the uncertainty surrounding job security.

The conversation emphasises the importance of social networks in the hospitality industry and how the sudden halt in operations has left many feeling a void in their identity and purpose.

About The Episode:

The discussion navigates the challenging terrain of mental health issues faced by hospitality workers, especially in the context of the ongoing global pandemic.

With a significant portion of hospitality businesses in the UK still not fully operational, the episode brings to light the emotional and psychological struggles that employees are experiencing.

The guests, Susan and Dan Grandfield, provide valuable insights into how the hospitality industry's unique nature, where work often blends with social life, has compounded feelings of isolation during lockdowns.

The episode underscores the importance of community and connection in the workplace, which have been severely impacted by the pandemic, leading to increased anxiety and a sense of void for many workers.

Furthermore, the podcast emphasises the need for proactive mental health support within the industry.

Susan and Dan advocate for a culture that prioritizes mental health awareness at all levels of a hospitality business. They highlight the necessity for managers and supervisors to recognize the signs of distress among their teams and to create an environment where employees feel safe to express their concerns.

The discussion serves as a call for the hospitality sector to not only address the immediate challenges posed by the pandemic but to also foster resilience and mental well-being as integral components of the workplace, suggesting that the road to recovery must include a focus on the mental health of employees to ensure a sustainable future for the industry.Listeners will gain insights on the necessity of open dialogue between staff and management to ensure a safe and supportive work environment as businesses transition back to normalcy.

Takeaways:

• The hospitality industry is facing unprecedented challenges, with many businesses yet to fully reopen.
• Mental health issues have surged among hospitality workers due to job uncertainty and isolation.
• Engaging in open dialogues about safety can alleviate anxiety for returning hospitality staff.
• Creating a supportive workplace culture is essential for addressing mental health concerns.
• Understanding that customers share the same concerns can foster a more empathetic service environment.
• Leadership plays a crucial role in encouraging staff to voice their mental health concerns.

Links referenced in this episode:

• hospitalityaction.orguk
• susangranfield.com
• bluecragsconsulting.com

Mental Health can be a difficult topic.

If you are struggling please contact the following immediately:

Hospitality Action https://www.hospitalityaction.org.uk/get-help/

T: 0808 802 0282 (24 hours a day, 7 days a week)

Samaritans https://www.samaritans.org/

T: 116 123

We also have a number of blogs you can access to find out more on what to do if you, or a colleague or friend, is suffering. Visit here.

We also have a number of different podcast episodes tackling the subject, so please check them out here.

We also have a number of courses designed to protect and support employers and employees with their mental health so please check them out here.

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

“Every Voice Can Shape The Future”, including yours.

Follow us and stay updated with more insights on hospitality’s evolving landscape.

🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.

Created in 2013, Be Enriched initially focused on supporting at-risk youth, but the organization swiftly adapted to address the urgent needs of those facing food insecurity and social isolation during COVID-19. Kemi shares her profound sense of responsibility to help those in need, particularly when many people struggled to access food amidst empty supermarket shelves. The charity's rapid response included the distribution of thousands of emergency food parcels, illustrating a remarkable commitment to community support.

The episode delves into the emotional landscape of the pandemic as Kemi recounts the challenges of restricting community meals, which were crucial for fostering connections among vulnerable individuals.

Her ability to pivot the organization and leverage volunteer support showcases the power of community spirit, with humorous anecdotes about unconventional delivery methods, including a horse and cart that brought joy to children during lockdown.

This lighthearted yet poignant narrative highlights Kemi's belief in the importance of maintaining a human connection, even in the most challenging circumstances.

The discussions also touch upon the necessity of food quality and the commitment to providing nutritious options, reinforcing the idea that everyone deserves access to healthy food, regardless of their financial situation.

As the podcast progresses, Kemi encourages listeners, particularly those in the hospitality industry, to remain optimistic and proactive. She emphasizes the value of utilizing one’s skills to contribute to community projects, positioning volunteering as a vital pathway for personal and professional growth during tough times.

Plans for a mobile greengrocer bus further illustrate Be Enriched's innovative approach to expanding access to food. The episode culminates in a powerful message about resilience, adaptability, and the collective responsibility to support one another, leaving listeners inspired to take action in their own communities.

Kemi Akinola's story serves as a testament to the profound impact of compassion and community engagement, reminding us all of the strength found in working together to overcome adversity.

Takeaways:

• Kemi Akinola highlights the importance of community connections, especially during the pandemic's isolation.
• Be Enriched has adapted to the challenges of COVID-19 by providing emergency food deliveries.
• The innovative use of a horse and cart for delivering food created joy during difficult times.
• Kemi emphasizes the moral obligation to support those struggling with food access during crises.
• The collaboration with local councils and volunteers was vital for effective food distribution efforts.
• Finding opportunities in adversity is key for hospitality workers during these challenging times.

Links referenced in this episode:

• www.beenriched.org

Companies mentioned in this episode:

• Be Enriched
• Brixton People's Kitchen
• City Harvest
• Felix Project
• Marriott

With 31% of pubs and 50% of hospitality businesses still awaiting reopening, the podcast offers critical insights into the future of hospitality, urging establishments to lean into local recruitment strategies influenced by changing socio-economic factors, including Brexit.

The discussion also underscores the importance of knowing where food comes from and the stories behind it, as consumers increasingly prioritize local produce over imports.

About The Episode:

The future of hospitality is at the forefront of this engaging discussion. As they navigate the climate of lockdowns and pandemics, Sarah Kettel and Timothy R Andrews explore how technology and hygiene practices will redefine customer experiences.

They emphasize that technology isn't just a convenience but a necessity, suggesting that restaurants will need to innovate in service delivery, possibly utilizing apps for pre-orders and enhancing customer safety through visible hygiene measures.

The insights shared about the integration of technology, along with creative solutions for outdoor dining, illustrate a forward-thinking approach that could set successful businesses apart in a competitive market.

The episode concludes with a call to action for hospitality businesses to embrace sustainability and innovation while remaining connected to their communities.

By focusing on local, sustainable practices and ensuring customer safety through visible hygiene standards, Kettel and Andrews paint a hopeful picture of resilience in the hospitality sector.

Their discussion serves as a rallying cry for industry professionals to adapt, innovate, and thrive in an ever-changing environment, making it clear that success depends on embracing new norms and fostering local connections.

Takeaways:

• The future of hospitality will heavily focus on local sourcing and community engagement.
• Hygiene visibility will become crucial as customers increasingly seek reassurance about cleanliness.
• Technology will play a significant role in ordering and customer interaction in hospitality.
• Outdoor dining solutions and creative adaptations will be essential for restaurants moving forward.
• Understanding the story behind food and local produce will enhance customer experiences.
• Sustainability and responsible practices will be key factors for successful hospitality businesses.

Links referenced in this episode:

• www.talkinghospitality.com
• iTunes
• SoundCloud
• Google Play
• YouTube

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

For more information on the topics discussed go to our blogs: https://www.talkinghospitality.com/blog/

Or if that's still not enough, get educated with our Hospitality courses at:

https://www.educatinghospitality.co.uk/

Share your thoughts on how hospitality has adapted post-lockdown.

What changes have you seen in your community?

Follow us and stay updated with more insights on hospitality’s evolving landscape.

🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.

Timothy R Andrews and Sarah Kettel dive deep into the challenges faced by the hospitality industry during the lockdowns of 2020, highlighting the rapid shift from traditional restaurant operations to innovative food delivery services.

Sarah shares her personal experience of being furloughed while transitioning her restaurant to provide online ordering and meals for home delivery.

The conversation explores the emotional toll of isolation on hospitality professionals, who thrive on human interaction. They also discuss inspiring stories of resilience within the industry, such as the collaboration between restaurants and charities to feed vulnerable communities.

As they reflect on the lessons learned during this period, they emphasise the importance of sustainability and adaptability in the future of hospitality.

About The Episode:

Timothy R Andrews and Sarah Kettel open their inaugural podcast with a warm introduction, setting the tone for an engaging discussion about the current state of the hospitality industry amidst the backdrop of the global pandemic.

The conversation quickly turns personal as Sarah shares her experience of working as a chef and managing a restaurant during these tumultuous times.

As they delve into the challenges faced by the hospitality sector, the duo reflects on the swift transition from bustling kitchens to lockdown-induced closures, emphasising the emotional toll this has taken on hospitality professionals who thrive on human interaction and service.

They discuss the concept of being furloughed, a term that became all too familiar in 2020, and how it has affected the mental health and job security of countless individuals in the industry.

As the dialogue unfolds, Timothy and Sarah explore innovative adaptations within the hospitality sector.

Sarah recounts her journey of transforming her restaurant's operations to an online ordering service within 24 hours, only to realize the necessity of eventually closing due to safety concerns.

The discussion highlights the resilience of hospitality workers, showcasing their ability to pivot and serve their communities even in the face of adversity. They share inspiring stories of how various hospitality professionals have stepped up to feed vulnerable populations, including a heartwarming account of a charity that mobilized to provide meals for the homeless, demonstrating the industry's commitment to community support and sustainability.

The episode encapsulates a profound message about the importance of adaptability and compassion in hospitality, leaving listeners with a sense of hope and camaraderie in navigating these unprecedented challenges.

Takeaways:

• The hospitality industry faced unprecedented challenges during the lockdown, forcing many to adapt quickly.
• Sarah Kettel shared her experience of pivoting her restaurant to an online service in just 24 hours.
• The emotional toll of being furloughed was compared to a grieving process for hospitality workers.
• Creativity and resilience were highlighted as key strengths of hospitality professionals during the pandemic.
• Stories of community engagement illustrated how hospitality workers contributed to feeding vulnerable populations.
• Sustainability became a focal point as the industry found ways to reduce food waste and support local suppliers.

Links and Resources:

• St Mungo’s – Learn more about how they provide essential services to those in need: https://www.mungos.org
• For more episodes and insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Mental Health First Aid and how to implement Mental Health support in your workplace visit: https://www.educatinghospitality.co.uk/mentalhealth

Join the Conversation:

Share your thoughts on how hospitality has adapted post-lockdown. What changes have you seen in your community? Follow us and stay updated with more insights on hospitality’s evolving landscape.

🎧 Tune in to listen to the full episode for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.