The Art and Science of Difficult Conversations

Chris – https://www.myleadershippotential.com | www.linkedin.com/in/chriswonglmhc | download the Difficult Conversation Playbook for Leaders
Lucie – www.mindfittery.com | www.linkedin.com/in/lucietesarova and take the Saboteur Assessment

How to Speak Up When the System Wasn't Built for You (Part 1)

Tue, 31 Mar 2026 07:00:00 -0400

Episode Overview

In this powerful Part 1 conversation, hosts Chris Wong and Lucie Tesarova sit down with Gift Tshuma — disability rights advocate, accessibility specialist, musician, and co-founder of Tshuma Consulting — to explore what advocacy really means, why storytelling is its foundation, and how to navigate the difficult conversations that come with pushing for inclusion in organizations and systems that weren't designed for everyone.

Guest

Gift Tshuma (He/Him)

Advocacy Specialist, March of Dimes Canada
Co-Executive Director, Blurring the Boundaries — an organization creating accessible digital instruments for people with disabilities (UK & Canada)
Co-Founder, Tshuma Consulting — accessibility assessments, training, and strategic consulting
EDI Officer, The Centre for Sustainable Practice in the Arts
Musician & Artist — R&B/Gospel singer, co-founder of United Tribulation Choir, trained in classical and jazz vocals, mentored by Oliver Jones
Originally from Zimbabwe, based in Canada
35+ years of lived experience and 17+ years of leadership in accessibility & inclusion
LinkedIn: linkedin.com/in/gift-tshuma

Key Topics Discussed

Advocacy as storytelling and influence
Overcoming fear and internal barriers
Strategic influence and systemic change

Notable Quotes

"Access isn't something that you just give. It's not served on a silver platter. You have to fight for it. And you have to sometimes build it yourself."

"Advocacy isn't charity work. It's not about being a hero. It's about shifting the power and building disability literacy."

"When you are not telling your story, you are robbing someone for their life to be changed."

"I'm not arguing about ramps or software. I'm arguing about whose time matters, whose comfort level matters, whose productivity is treated as a default."

"We are community-based beings that need support from everyone. Don't be ashamed to ask for help."

This Week's Challenge

Pick one thing you've been wanting to advocate for. Be it at work, in your community, or in your personal life, and practice telling that story to someone you trust. Start in a low-stakes environment, just like Gift did. Get comfortable with your story before you bring it to the room that needs to hear it.

Connect with the Hosts

rplatt@PLATTinumconsulting.com

Chris – https://www.myleadershippotential.com | www.linkedin.com/in/chriswonglmhc | download the Difficult Conversation Playbook for Leaders
Lucie – www.mindfittery.com | www.linkedin.com/in/lucietesarova and take the Saboteur Assessment

Next Episode Preview

Coming Next Week: Part 2 of our conversation with Gift Tshuma — including role play scenarios that bring these advocacy conversations to life.

Remember: When you communicate better, you live better.

How to make difficult conversations simpler (Part 2 with Travis Dalrymple)

Tue, 24 Mar 2026 07:00:00 -0400

Summary:

In part 2 of their conversation, Chris, Lucie, and Travis walk through practical strategies for having difficult conversations, asking effective questions, and improving communication in leadership. They also role play a performance conversation to show how asking questions and remaining curious can lead to powerful insights.

In this episode, learn how to:

Ask questions instead of making assumptions to understand others better.
Use silence intentionally to give space for processing during conversations.
Frame questions to avoid defensiveness, especially with sensitive topics.
Prepare for difficult conversations by scheduling positive activities afterward.
Practice curiosity and ask 'what' and 'how' questions to explore motivations.

About Travis:

Travis Dalrymple is a leadership advisor, author of How To Suck As A Leader, and the founder of The Leadership Lab—a program that helps small business owners and team leads stop managing people and start actually leading them.

From placing 3rd on America’s Got Talent to leading high-performing teams in the business world, Travis blends entertainment, strategy, and real-life leadership lessons to help people become the kind of leader others actually want to follow—not just tolerate.

He’s coached over 1000 entrepreneurs, fixed broken cultures, and taught teams how to lead themselves first, without the corporate jargon or BS. When he’s not coaching or speaking, you’ll find him golfing, hanging out with his family, or turning hard truths into Instagram reels.

You can find him on IG @travdalrymple and you can grab your copy of How To Suck As A Leader at https://bit.ly/HowToSuckAsALeader.

How to Suck as a Leader (Book) - https://a.co/d/09hOMoHQ

Travis Dalrymple on LinkedIn - https://www.linkedin.com/in/travisdalrymple

Connect with us:

Email – tas.difficultconversations@gmail.com
Chris – https://www.myleadershippotential.com | www.linkedin.com/in/chriswonglmhc | download the Difficult Conversation Playbook for Leaders
Lucie – www.mindfittery.com | www.linkedin.com/in/lucietesarova and take the Saboteur Assessment

How to make difficult conversations simpler (Part 1 with Travis Dalrymple)

Tue, 17 Mar 2026 15:33:00 -0400

Summary:

This week, join Lucie and Chris as they interview Travis Dalrymple, a leadership coach and former entertainer, who shares his unconventional journey through various careers. He wrote a fun leadership book “How to Suck As a Leader” and shares his insights on leadership, communication, and culture, and practical strategies for difficult conversations and creating a positive organizational environment.

He talks us through:

- Why leaders tend to over-complicate things

- Most organizational cultures are unintentional and reflect the personality of the leader.

- How to get better at identifying your blind spots.

- How to communicate more clearly

- How to prepare for hard conversations

About Travis:

You can find him on IG @travdalrymple and you can grab your copy of How To Suck As A Leader at https://bit.ly/HowToSuckAsALeader.

How to Suck as a Leader (Book) - https://a.co/d/09hOMoHQ

Travis Dalrymple on LinkedIn - https://www.linkedin.com/in/travisdalrymple

Connect with us:

How to deal with overbearing parents (Part 2 with Roberta Dombrowski)

Tue, 10 Mar 2026 07:00:00 -0400

In part 2 of their interview with Roberta Dombrowski, Chris and Lucie pick her brain on how to deal with the guilt trips and the reality that sometimes these conversations happen over and over again – often pushing your boundaries. Roberta was so nice to role play with us and Chris and Lucie had SO MUCH FUN channeling their own moms to really see how to better handle these conversations. Listen as they talk about:

- How to deliver difficult news to your parents

- Techniques for boundary setting and maintaining peace

- Handling family pushback and guilt tripping

- Grounding and embodiment practices for presence

- Expect and accept emotional reactions as part of the process.

- Revisiting conversations over time helps in acceptance.

About Roberta

Roberta Dombrowski is a dynamic coach, consultant and mindfulness teacher dedicated to helping leaders thrive from the inside out.

She has over a decade of experience spanning tech, non-profits, and academia. Her work has been featured by the Association of Talent Development, Learning Guild, and Product School.

She holds PCC accreditation through the International Coaching Federation, CPCC through Co-Active Training Institute. Her unique approach blends the wisdom of the head, heart, and body - guiding clients to rediscover joy, resilience, and connection in their work and lives. By fostering deeper self-awareness and authentic leadership, Roberta helps individuals reshape how they relate to their careers, themselves, and their teams. Her personal experience as a transracial adoptee and over functioning tech executive heavily influences her approach to business.

Resources

Roberta’s In Her Words Podcast - https://www.learnmindfully.co/in-her-words

Roberta’s Website - https://learnmindfully.co

Adult Children of Emotionally Immature Parents (Book) - https://a.co/d/06JpDwi4 (we’re not affiliates and have no connection to this book or author)

Connect with us:

How to set boundaries with your family (Part 1 with Roberta Dombrowski)

Tue, 03 Mar 2026 08:00:00 -0400

Summary:

In this week’s episode, Chris and Lucie get the privilege to interview Roberta Dombrowski, a coach who helps leaders function at their best. She’s also experienced in setting boundaries, both at work and in her personal life. she shares her journey from burnout to coaching, focusing on reclaiming confidence, setting boundaries, and improving communication in personal and professional relationships. In part 1 of their interview, learn why it’s so hard to set boundaries and what it takes to confidently step into them.

Key Takeaways

Boundaries are for yourself, not others.
Family boundaries often meet resistance but are essential.
Self-awareness and coaching help navigate complex family dynamics.
Patterns from childhood influence adult boundary-setting.
Revisiting difficult conversations multiple times leads to understanding.

Follow Roberta

LinkedIn - https://www.linkedin.com/in/robertadombrowski

Website - https://www.robertadombrowski.com

In Her Words podcast - https://www.learnmindfully.co/in-her-words

Connect with us:

Roleplay: Dealing with Inappropriate Jokes in the Workplace (Part 2)

Tue, 24 Feb 2026 08:00:00 -0400

Rachel Platt shares practical strategies for addressing disrespectful behavior, giving effective feedback, and fostering respectful workplace environments. This episode covers handling difficult conversations, timing feedback, and maintaining emotional regulation.

Connect with Rachel:

https://calendly.com/plattinumconsulting/intro-networking

https://www.linkedin.com/in/rachelplatt/

www.PLATTinumconsulting.com

About Rachel:

Rachel Platt brings 20+ years of experience helping organizations and individuals achieve enduring success through strategic human resources leadership. Through her roles as a Chief Human Resources Officer, Vice President, and Regional Director in diverse organizational structures and industries, she built her reputation on her track record of developing pragmatic solutions to meet complex organizational and people challenges.

Rachel founded PLATTinum Consulting in 2018 to guide leaders in creating People Strategy initiatives in the areas of employee engagement, leadership development, culture assessment and improvement, performance management, staff training, communications, talent acquisition, HR process improvement, inclusion and coaching. As a certified Women's Business Enterprise (WBE), PLATTinum serves small and medium sized non-profits and commercial businesses across the US.

PLATTinum partners with clients to maintain a transparent, ongoing, open dialogue. We provide a data-driven, responsive, organized approach. But most importantly, we are proactive, optimistic, approachable and occasionally funny. We place outcomes before egos and work with clients who share similar values.

Connect with us:

How to Navigate Disrespectful Behavior in the Workplace with Rachel Platt (Part 1)

Tue, 17 Feb 2026 08:00:00 -0400

In this conversation, Chris Wong and Lucie Tesarova engage with Rachel Platt, a people strategist, to explore the dynamics of difficult conversations in the workplace. They discuss the importance of addressing disrespectful behavior, the role of leaders in fostering a respectful culture, and the balance between achieving results and maintaining a positive work environment. Rachel shares insights on navigating difficult conversations, identifying signs of disrespect, and modeling appropriate leadership behavior. The discussion emphasizes the need for curiosity, understanding, and proactive communication in creating a healthy workplace culture.

Takeaways:

Rachel Platt helps organizations move past HR as paperwork.
A people strategist focuses on aligning people strategy with business strategy.
Curiosity is key in addressing difficult conversations.
Disrespectful behavior often gets minimized in organizations.
Leaders must recognize the impact of their silence on culture.
High performers can create a different set of rules in the workplace.
Addressing disrespect early can prevent larger issues.
Intent matters, but the impact of words is more significant.
Leaders should set clear expectations for respectful behavior.
Creating a culture of respect enhances employee engagement and retention.\

Connect with Rachel:

rplatt@PLATTinumconsulting.com

https://calendly.com/plattinumconsulting/intro-networking

https://www.linkedin.com/in/rachelplatt/

www.PLATTinumconsulting.com

About Rachel:

Chapters

00:00 Introduction to the Conversation

00:57 The Journey into HR and People Strategy

04:51 Navigating Difficult Conversations

12:42 Identifying Disrespectful Behavior in the Workplace

16:51 Balancing Results and Respect in Leadership

20:00 The Impact of Communication on Workplace Culture

23:58 Self-Reflection and Understanding Triggers

27:39 Understanding Intent vs. Impact

29:23 The Leader's Responsibility in Addressing Disrespect

Connect with us:

Roleplay: Performance conversations with Peter Vinge (Part 2)

Tue, 10 Feb 2026 08:00:00 -0400

How do you tell someone they are not performing at the level you expect or need them to, without crushing them or demotivating them, and instead making them feel supported and motivated to improve?

Hear how Peter Vinge does it in the different performance feedback roleplays with Chris Wong and Lucie Tesarova.

Missed part 1 of this conversation on performance discussions? Check out part 1 here.

takeaways

Performance conversations can be approached without discomfort.
Role-playing scenarios can help practice feedback delivery.
Empathy is crucial in leadership and team dynamics.
Leaders should focus on facts rather than emotions during feedback.
Creating a safe environment encourages open communication.
Empowering team members leads to better performance outcomes.
Self-leadership is essential for effective management.
Understanding individual challenges can improve team dynamics.
Clear expectations help align team goals and performance.
Building rapport is key to successful leadership.

Chapters 00:00 Introduction to Performance Conversations 00:06 Role-Playing Difficult Conversations 07:15 Empathy in Leadership 15:25 Building Empathy and Understanding in Leadership 19:31 The Importance of Self-Leadership

About Peter Vinge

Peter Vinge is the founder of TORBAY Consulting and a leadership advisor focused on helping leaders have clear, confident, and productive conversations. He works with executives and teams to strengthen accountability, alignment, and culture by addressing challenges head-on.

Connect with us:

How to Address Performance Issues with Peter Vinge (Part 1)

Tue, 03 Feb 2026 08:00:00 -0400

In this conversation, Chris Wong and Lucie Tesarova engage with HR consultant Peter Vinge to explore the complexities of performance conversations in leadership. They discuss the importance of clear communication, the distinction between kindness and niceness, and the necessity of addressing performance issues promptly. Vinge shares insights on how to prepare for feedback sessions, manage emotions, and navigate sensitive situations, including those involving protected classes. The discussion also covers the effective use of Performance Improvement Plans (PIPs) and the significance of building trust within teams.

Takeaways

Performance conversations can be approached without discomfort.
Kindness creates clarity, while niceness avoids discomfort.
Address performance issues immediately to maintain trust.
Document patterns of behavior for effective feedback.
Prepare data and facts before performance conversations.
Emotions should be set aside during feedback discussions.
Transparency builds trust in difficult conversations.
PIPs should not be a surprise to employees.
Clear expectations are essential for performance improvement.
Empowering teams leads to better performance outcomes.

About Peter Vinge

Chapters

00:00 Introduction to Performance Conversations
01:53 The Journey into HR
05:02 Understanding Performance Feedback
08:01 Identifying Performance Issues
11:00 The Importance of Documentation
13:56 Preparing for Performance Feedback
16:47 Managing Emotions in Feedback
19:48 Navigating Sensitive Conversations
23:09 The Role of Performance Improvement Plans (PIPs)
30:41 Navigating Performance Improvement Plans (PIPs)
34:51 Role-Playing Difficult Conversations
34:52 Introduction to Performance Conversations

Connect with us:

How to Create Teams that Innovate (Part 2 with Kristina Joy Carlson)

Tue, 27 Jan 2026 08:00:00 -0400

In the 2nd part of their interview with Kristina, Chris and Lucie explore the importance of fostering a culture of productive disagreement within teams. Kristina shares strategies for transforming meeting dynamics, encouraging open dialogue, and the value of contrarian perspectives. She shares her advice on how to encourage people to speak up and she even goes through a role play in which she shows how a leader might handle someone pushing back on their idea.

Takeaways

- Creating a culture of productive disagreement is essential for team growth.

- Asking the right questions can foster open dialogue.

- Encouraging team members to find contrarian perspectives can lead to better decision-making.

- Learning from criticism can provide valuable insights for improvement.

About Kristina Joy Carlson

Kristina Joy Carlson is a sought-after speaker and best-selling author of Essential Principles for Fundraising Success, and the soon-to-be released, Outrageous Kindness: A Mindset. A Method. A Movement, Kristina knows how to navigate change and turn challenges into opportunities. While leading businesses and driving global philanthropic growth, she managed nearly a decade of intense caregiving, profound grief, and her own cancer battle—an experience that reinforced the power of purpose, perspective, and action.

Kristina has helped maximize the philanthropic engagement of former US Presidents and other heads of state, Fortune 500 CEOs, Forbes 400 individuals, faith leaders, celebrities, and everyday people. Today, as founder and CEO of Outrageous Kindness, she is applying that wisdom to create a movement that inspires leaders, philanthropists, and individuals to take bold, high-impact action, embrace accountability, and experience the magic of small acts that create big results.

Learn more about her: Her website

Get her book, Outrageous Kindness:

Amazon

Square Books

Connect with us:

How to Create Teams that Innovate (Part 1 with Kristina Joy Carlson)

Tue, 20 Jan 2026 08:00:00 -0400

This week, Chris Wong and Lucie Tesarova talk with Kristina Joy Carlson, founder and author of "Outrageous Kindness." There’s lots of talk around the idea of psychological safety. And one way that plays out in real life is a culture where open disagreement is not only accepted but encouraged. Kristina talks about how a culture of fear can stifle communication and innovation. She advocates for a mindset of generosity and constructive feedback, which is essential for personal and organizational growth. She highlights the detrimental effects of a 'yes-man' culture, where assumptions replace data-driven decision-making.

Takeaways

- If you want your teams to be good at communicating, you have to model that.

- A culture of assumptions can cost organizations tremendous potential, money, and more

- You have to commit to learning and hearing different perspectives.

- How to interpret team silence

About Kristina Joy Carlson

Through her executive leadership roles at Carter Global, Ketchum, and FundraisingINFO.com, Kristina guided transformational capital campaigns, raising billions of dollars around the globe while also creating bespoke training programs, and developing innovative technologies for some of the world’s largest nonprofit organizations including Habitat for Humanity International, World Vision International, Susan Komen and others. She has also helped maximize the philanthropic engagement of former US Presidents and other heads of state, Fortune 500 CEOs, Forbes 400 individuals, faith leaders, celebrities, and everyday people. Today, as founder and CEO of Outrageous Kindness, she is applying that wisdom to create a movement that inspires leaders, philanthropists, and individuals to take bold, high-impact action, embrace accountability, and experience the magic of small acts that create big results.

Connect with us:

How to Fix Organizational Silos (Part 2 – with Julian Chender)

Tue, 13 Jan 2026 08:00:00 -0400

In part 2 of their conversation, Chris, Lucie, and Julian discuss the complexities of leadership and organizational design, emphasizing the importance of understanding resistance and fostering accountability. Like many things in life, organizational design is an ongoing process that requires regular assessment and adaptation. Julian encourages leaders to engage all levels of their organization in the design process to create a culture of collaboration and effectiveness, otherwise, it’s destined to fail. Other big things we learn today:

- Organizational design is a continuous process, not a one-time event.

- Resistance is better than apathy. Resistance indicates engagement and concern

- Accountability is crucial for successful organizational change.

- Regular assessments of organizational structure are essential for effectiveness.

- The design of an organization should reflect its strategy and promise.

- Hierarchy is not inherently negative; it can provide necessary structure.

- Engagement from all levels of an organization is vital for successful design.

About Julian

Julian is the founder of 11A Collaborative, a social impact consulting firm dedicated to creating healthy society through healthy organizations. 11A supports purpose-driven businesses, nonprofits, foundations, public offices, and government agencies seeking to increase their impact by translating strategy into action through organization alignment. This means defining and refining strategy, designing the organization that will achieve the north star goals, and then stewarding the change to get there.

Connect with Julian

11A Collaborative – www.11acollaborative.com

Connect with him on Linkedin: https://www.linkedin.com/in/julianchender/

Connect with us:

How to fix organizational silos (Part 1 with Julian Chender)

Tue, 06 Jan 2026 08:00:00 -0400

This week, Chris and Lucie had the pleasure of chatting with Julian Chender, an expert in organizational design, to explore the difficulties of communication and structure within organizations. Julian shared his journey in organizational design, emphasizing the need for strategic alignment and the human elements that influence organizational behavior. Most importantly, he talked about how silos aren’t a 4-letter word, but leaders make common mistakes in managing change and fostering collaboration across silos.

Big Takeaways

- Organizational design is about setting the container in which an organization operates.

- Silos are necessary structures that support organizational goals.

- integration across silos is crucial for effective strategy execution.

- Silos should be designed with 'doors' to facilitate collaboration.

- Understanding the strategic purpose of silos can enhance organizational effectiveness.

About Julian

Over his career, Julian has consulted to purpose-driven organizations across sectors, from the Fortune 10 to nonprofits in education, arts, and public health, from intergovernmental European agencies to New York City public offices. He is a Certified Organization Design Practitioner and an ICF-Certified Coach who holds a master’s degree in Organization Development from American University and a B.A. in History from Swarthmore College. In 2020, he received the Emerging Practitioner Award from the Organization Development Network (ODN). He has served on the Board of Trustees of ODN and currently sits on the Board of Advisors for the Organization Design Forum.

Connect with us:

Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc and download the Difficult Conversation Playbook for Leaders
Lucie – www.linkedin.com/in/lucietesarova and take the Saboteur Assessment

Leading with Emotional Intelligence: Psychological Safety, Accountability & Compassionate Layoffs (Compilation)

Tue, 30 Dec 2025 08:00:00 -0400

What does leading with emotional intelligence look like in practice?
That’s what we’re exploring in today’s special compilation of The Art & Science of Difficult Conversations.

You’ll hear highlights from four episodes:
– Dr. Rick Fearnbaugh on growing as an emotionally intelligent leader,
– Kelly Meerbott on creating psychological safety,
– Chris Wong on helping your team take ownership and accountability,
– and Dr. Summer Miller on handling layoffs in a compassionate and ethical way.

Connect with us:
Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc and download the Difficult Conversation Playbook for Leaders
Lucie – www.linkedin.com/in/lucietesarova and take the Saboteur Assessment

Honest Conversations in Love: Open Communication, Conflict & Dating (Compilation)

Tue, 23 Dec 2025 08:00:00 -0400

Episode Description:
In this special compilation episode of The Art & Science of Difficult Conversations, we’re taking a break from work conversations and turning toward the relationships that matter most outside of work.

You’ll hear three powerful clips on what it means to communicate honestly in love – with yourself, with a long-term partner, and in modern dating. Together, these conversations explore how to be more “you” in relationships, navigate conflict with care, and set boundaries that protect your energy and your heart.

We revisit:

Grace Gavin on open and honest communication, and six key practices that can transform the way you show up with the people you love.
Heather Garbutt, psychotherapist and love & relationship coach, on navigating triggers, red flags, and tough conversations in committed partnerships – and how intentional dialogue can deepen connection instead of breaking it.
Whitney Kobrin, dating and relationship expert, on modern dating, setting intentions, boundaries, and how emotional regulation and self-soothing can help you date with more confidence and self-respect.

As you listen, notice this question:

Where am I not bringing my honest self into the relationships that matter to me – and what might change if I did?

In this episode, you’ll learn:

Why open and honest communication is essential in close relationships
Six practical practices to help you communicate more clearly and courageously
How to recognize triggers and red flags in romantic relationships
Ways to have intentional, deeper conversations in committed partnerships
How dating has changed in recent years – and what that means for you
How to set intentions and boundaries before and during dating
Simple ideas for navigating first dates with less anxiety and more ease
How self-soothing and emotional regulation support healthier choices in love

Guests featured in this compilation

Grace Gavin – Communication expert and co-founder of Know Honesty, helping leaders simplify their communication and close divides inside organizations.

Heather Garbutt – Psychotherapist and love & relationship coach, supporting people in healing past hurts and creating healthier, more supportive partnerships.

Whitney Kobrin – Dating and relationship expert, guiding people to date with intention, confidence, and clear boundaries.

If you enjoyed this episode

Share it with a friend who’s navigating a big relationship conversation
Leave a rating or review to help others find the show
Connect with Lucie and Chris for coaching, workshops, or speaking on difficult conversations and emotional fitness

Finding Your Voice Under Pressure: Courage, Conflict & Leadership Conversations (Compilation)

Tue, 16 Dec 2025 08:00:00 -0400

Say the Hard Thing: Courageous Conversations Under Pressure

Most difficult conversations don’t fail because we don’t know what to say.
They fail because fear shows up, emotions escalate, or we lose clarity under pressure.

In this compilation episode of The Art & Science of Difficult Conversations, we bring together three powerful conversations that walk you through the full arc of a hard conversation — from finding the courage to speak up, to staying grounded when emotions rise, to navigating real-world leadership pushback.

You’ll hear:

What courage really looks like in communication
Why waiting to feel “ready” often keeps us silent — and how to speak even when fear is present.

How to respond when someone becomes defensive or angry
Practical tools for de-escalation, emotional regulation, and keeping the conversation productive instead of reactive.

A real-life leadership roleplay: handling pushback from a team member
How to balance empathy and accountability when you still need results — without escalating conflict or damaging trust.

This episode is for you if:

You avoid hard conversations longer than you want to admit
You freeze or over-explain when emotions run high
You’re a leader navigating resistance, pushback, or difficult dynamics
You want to communicate clearly without losing yourself or the relationship

Difficult conversations don’t require perfection — they require presence, courage, and practice.
This episode gives you all three.

How to give performance feedback (Compilation Episode)

Tue, 09 Dec 2025 08:00:00 -0400

How do you give feedback that actually builds a high-performing team?
That’s the theme of our compilation episode today.

In the first segment, you’ll hear a roleplay where one of our previous guests, Jevon Gondwe, gives performance feedback to Chris. In the next segment, Chris and I break down five practical steps you can use to give feedback that’s clear, honest, and supportive.

Connect with Jevon:
https://www.influentialskills.com/
jevon@influentialskills.com
https://www.linkedin.com/in/jevon-gondwe/

How to give feedback to your boss (Part 2 with Sara and Laurel)

Tue, 02 Dec 2025 08:00:00 -0400

In part 2 of their conversation with Laurel Engbretson, Chris and Lucie are joined by Sara Firestein. This is especially fun because Sara reports directly to Laurel and together, the four of them discuss not only the process of giving feedback to your boss, but how to receive feedback too! They explore the importance of building trust and psychological safety, the role of feedback culture, and the impact of empathy in communication. The discussion highlights personal experiences and strategies for giving and receiving feedback, emphasizing the need for openness and collaboration in fostering effective team dynamics.

Takeaways

- Feedback should be balanced with positive reinforcement.

- Specific examples help clarify feedback.

- Trust enhances team dynamics and collaboration.

- Leaders should invite feedback to disrupt power dynamics.

About Laurel:

Laurel Engbretson is the national Vice President of Strategy & Operations at LISC. In this role she leads LISC’s Strategy & Operations team to facilitate strategy development and drive operational excellence toward LISC’s enterprise-level priorities. Laurel started at LISC as a Program Officer in the Bay Area, where she lived for 30 years before moving to the East Coast to join LISC’s national office. Before LISC, Laurel worked at the San Francisco Housing Accelerator Fund, JPMorgan Chase, the Oakland Mayor’s office, and in residential real estate. She has an MBA/MPP from Mills College and a BA in Sociology from the University of California, Santa Cruz.

About Sara:

Sara Feierstein is a nonprofit strategy and operations specialist. Her work experience and education have focused on using data to drive impact in the nonprofit industry. She has spent the last several years working in the Community Development sector where she has been implementing strategies to help her organization align internal operations with programmatic goals. Sara has a Master in Business Administration from NYU’s Stern School of Business where she specialized in Business Analytics and Nonprofit Strategy. She holds a Bachelor of Arts in Economics from New York University.

Follow Laurel: https://www.linkedin.com/in/laurelengbretson/

Follow Sara: https://www.linkedin.com/in/sara-feierstein-22878066/

Connect with us:

Chris - LinkedIn / Newsletter and download the Difficult Conversation Playbook for Leaders
Lucie - LinkedIn / Saboteur Assessment

How to Manage Up (Part 1 with Laurel Engbretson)

Tue, 25 Nov 2025 15:40:00 -0400

This week, Chris and Lucie interview Laurel Engbretson, a VP of strategy and operations, discussing the complexities of difficult conversations in leadership. Together, they explore Laurel's journey and her journey to building the courage to give feedback to her own manager. Laurel is a big advocate in the role of trust and the gradual process of building confidence in difficult conversations. Together, they talk about:

- Building trust is crucial for giving and receiving feedback.

- Finding your voice takes time and practice.

- Trust is built over time and through shared experiences.

- Assuming positive intent can improve difficult conversations.

- Personal growth can enhance professional effectiveness.

About Laurel

Connect with us:

Chris - LinkedIn / Newsletter and download the Difficult Conversation Playbook for Leaders
Lucie - LinkedIn / Saboteur Assessment

How to Overcome Networking Anxiety (part 2 with Jack Pittas)

Tue, 18 Nov 2025 08:00:00 -0400

In part 2 of their conversation, Chris and Lucie dive even deeper into the intricacies of networking with Jack Pittas, discussing essential strategies for building connections, the importance of tracking contacts, and the effectiveness of elevator pitches. They even persuade Jack to role play how to approach two different people at networking events.

Takeaways

Networking is about building relationships, not closing sales.
Old-fashioned business cards are still relevant.
Elevator pitches should be conversational, not scripted.
Rejection is part of the networking process; learn from it.
Online networking can be as effective as in-person events.
Always be curious and ask questions to engage others.

About Jack:

Jack is a partner at Ace Business Development, which offers fractional sales, networking, and business development services to help small businesses build their pipeline and GovCons break into the government market. Jack and the Ace team use a "boots-on-the-ground" approach and their vast connections to build relationships on behalf of their clients to ultimately drive revenue opportunities.

Jack is also owner of PK Cyber Solutions which offers specialized content-writing on technical subjects including B2B tech, cybersecurity, and GovCon. Since 2020, Jack has generated a majority of his business via networking and building quality relationships.

Connect with Jack:

Email: jack@acebusinessdev.com

Website: https://www.acebusinessdev.com

Connect with us:

Chris - LinkedIn / Newsletter
Lucie - LinkedIn / Saboteur Assessment

How to overcome networking anxiety (Part 1 with Jack Pittas)

Tue, 11 Nov 2025 08:00:00 -0400

This week, Chris and Lucie talk about the art and science of networking with expert Jack Pittas. They explore the importance of networking for professionals, especially for introverts, and provide practical tips on how to approach networking events, build relationships, and follow up effectively. Jack shares his insights on treating networking like a party, the significance of quality over quantity in relationships, and the long-term benefits of nurturing connections.

Takeaways

Networking is essential for solopreneurs and small business owners.
Networking can help you find referral sources, not just clients.
Realize that you’re not alone, networking is hard for everyone
Treat networking events like parties to ease the pressure.
Follow up within one to two days after meeting someone.
Focus on quality relationships over quantity.

About Jack:

Connect with us:

Chris - LinkedIn / Newsletter / Courses
Lucie - LinkedIn / Saboteur Assessment

Boundaries in Leadership with Angela Barnes - Part 2 (Roleplay)

Tue, 04 Nov 2025 08:00:00 -0400

What's the difference when a leader has healthy boundaries vs when they don't?

Join us for the second part of our interview with Angela Barnes, where we will roleplay and discuss the complexities of setting boundaries in leadership roles, particularly within the nonprofit sector.

We explore the challenges of people-pleasing tendencies, the importance of having a strategic plan, and the role of professional development in establishing effective boundaries.

Through role-playing scenarios, we illustrate how to navigate difficult conversations and highlight the need for accountability and clarity in leadership.

Missed the first part of the interview? Check it out here.

Key Takeaways:

Boundaries are essential for effective leadership and personal well-being.
People-pleasing can hinder decision-making and boundary setting.
Role-playing scenarios can prepare leaders for difficult conversations.
Having a strategic plan helps in managing expectations and responsibilities.
Professional development is crucial for understanding and setting boundaries.
Accountability is key in leadership; avoid blaming others for failures.
Clear communication about goals and resources is necessary for success.
Boundaries help regulate emotions and prevent burnout.
Engaging with professional communities can provide support and guidance.
Setting boundaries is an ongoing process that requires commitment and practice.

Contact Angela:

http://www.adbstrategies.com/
LinkedIn

Connect with us:

Chris - LinkedIn / Newsletter / Courses
Lucie - LinkedIn / Saboteur Assessment

Kind vs. Nice: The Boundary Difference That Changes Everything - Part 1 with Angela Barnes

Tue, 28 Oct 2025 07:00:00 -0400

Episode Overview

In this insightful episode, hosts Chris Wong and Lucie Tesarova welcome Angela Barnes, MBA, CFRE, to explore one of the most challenging aspects of workplace communication: setting and maintaining boundaries. Angela brings over a decade of fundraising expertise and shares hard-won lessons about navigating boundaries in nonprofit organizations.

Guest

Angela D Barnes, MBA, CFRE

Principal of ADB Strategy
Specializes in working with nonprofits with operating budgets between $250K-$1M
Provides development workshops, digital workbooks, and strategic consulting services

Key Topics Discussed

The Nonprofit Boundary Challenge

Corporate vs. Nonprofit Dynamics: Angela explains how boundary expectations differ dramatically between for-profit and nonprofit sectors
Board Structure Complications: Why nonprofit board members often have more visibility and direct access to staff than their corporate counterparts
The Training Gap: How lack of proper board onboarding contributes to boundary violations

The Seven Areas of Boundaries

Angela introduces her holistic framework for understanding boundaries across seven key life areas and explains why we often fail to bring our personal boundaries into the workplace.

Common Boundary Mistakes

Waiting for the "perfect" verbal boundary: Boundaries can be set through behavior, posture, and simple communications (like email signatures)
Setting boundaries in anger: Reacting emotionally instead of proactively communicating expectations
Expecting mind-reading: Assuming others should know your boundaries without clear communication
Staying in whine mode: Complaining repeatedly without taking action to change

Kind vs. Nice: A Critical Distinction

Nice = Sympathy: Over-accommodating, making exceptions, avoiding accountability
Kind = Empathy: Understanding someone's situation while still maintaining standards and expectations
The Late Employee Example: How Angela addressed chronic lateness with kindness but persistence, getting results after five years of others being "nice"

Emergency Boundaries

When boundaries aren't set proactively, you're forced into "emergency boundary" mode, which turns into crisis communications and difficult conversations.

Key Takeaways

✅ Start with organizational boundaries: Understand what boundaries exist (or don't exist) in your workplace before setting personal ones

✅ Communicate boundaries proactively: Don't wait until you're frustrated or angry to express your limits

✅ Boundaries don't require confrontation: Simple changes like email signatures can set expectations without drama

✅ Whining signals readiness (or unreadiness): If you're complaining repeatedly without action, ask yourself if you're truly ready to change

✅ Own your destiny: Your boundaries and the enforcement of them are your responsibility, not other people's

Contact Angela:

http://www.adbstrategies.com/
LinkedIn

Connect with us:

Chris - LinkedIn / Newsletter / Courses
Lucie - LinkedIn / Saboteur Assessment

Navigating Power Dynamics: Six Types of Power + Scripts to Manage Up, Down & Across

Tue, 21 Oct 2025 07:00:00 -0400

Want a guide to follow while listening? Or notes for future reference? Download the free Power Dynamics Playbook here.

Ever freeze in a meeting when the stakes are high? This episode demystifies power dynamics. We talk about what they are, how they hijack your nervous system, and exactly what to say when you need to push back, manage up, lead from the middle, or invite real feedback as a leader. You’ll learn the six types of power (beyond “positional”), why the same words land differently depending on who says them, and practical, word-for-word moves you can use today (yes-and framing, power-leveling questions, structural safety, and more).

Who it’s for

ICs & new managers who need to speak up to senior leaders
Leaders who suspect they’re not getting the real story
Peers navigating conflict without formal authority

What you’ll learn

The 6 power types: positional, expert, relational, resource, informational, and cultural/identity
How power triggers fight/flight/freeze/fawn—and how to keep your prefrontal cortex online
Why “impact over intent” defuses defensiveness and creates traction
Concrete scripts: managing up, managing down, and managing across

Key Takeaways

Power isn’t the problem; invisible power is. Name it to tame it.
Scripts that calm defenses beat “bravery speeches.” Try: “I love where this is headed and I want to flag one implementation risk.”
Questions that level the field: “What would need to be true for this to work?” “How does this fit the priority we set last week?”
Leaders: Don’t trust your gut on psychological safety—design for it (rotate facilitation, invite the quiet, respond to anonymous signals).
For peers: Stop competing for the same power—trade it on purpose.

Resources Mentioned

Book: Willful Blindness by Margaret Heffernan
Free “Be Free” Saboteur Assessment (find your survival-brain patterns): https://mindfittery.com/befree
Lucie's LinkedIn
Chris’s newsletter + connect with him on LinkedIn too and check out his online courses
Episodes on cultural/identity dynamics (see channel playlist)

How to build credibility as a leader Part 2 with Matt Brown

Tue, 14 Oct 2025 07:00:00 -0400

Summary:

In part 2 of their conversation, Matt Brown shares his insights on building credibility and trust within teams, overcoming skepticism in leadership roles, and navigating board dynamics. He emphasizes the importance of humility, active listening, and the willingness to learn from others. Matt discusses the responsibilities of leadership, particularly in maintaining the integrity of an organization while fostering growth.

Key Takeaways

- It's tough to gain credibility, but humility helps.

- Creating a learning environment is essential for team dynamics.

- Overcoming skepticism requires demonstrating value through action.

- Respecting and valuing each team member's expertise is crucial.

- Building trust takes time and consistent effort.

- Acknowledging others' contributions can build trust

- Mistakes in leadership can be learning opportunities.

About Matt

Matt joined OARS as Executive Director in 2024. Prior to OARS, he was Chief Operating Officer at Lowell House, Inc., an addiction treatment non-profit serving Merrimack Valley. Matt served on the Randolph Conservation Commission and Community Preservation Committee before moving to Westford, MA. He served on the Westford Affordable Housing Committee and coached youth baseball and basketball in Westford. Matt holds an MS in Non-Profit Management from Worcester State University and an MA in English from Clark University.

Contact Matt

Linkedin: https://www.linkedin.com/in/matthew-brown-0b9b21145/

Check out OARS: https://oars3rivers.org/

Interested in the difficult conversations course? Check it out here: https://www.myleadershippotential.com/trust

Want to learn what kind of mind traps are sabotaging your communication and relationships with others? Go to https://www.mindfittery.com/befree to learn more.

Contact Chris: chris@myleadershippotential.com

Contact Lucie: lucie@mindfittery.com or https://www.mindfittery.com

How to turn critics into cheerleaders Part 1 (with Matt Brown)

Tue, 07 Oct 2025 07:00:00 -0400

In this episode, Chris Wong and Lucie Tesarova interview Matt Brown, an Executive Director of a Watershed nonprofit, to discuss the intricacies of difficult conversations in leadership. They explore Matt's journey in the nonprofit sector, the challenges of navigating resistance from employees and board members, and the importance of understanding motivations behind resistance. Matt shares personal stories of hard lessons he’s learned over the years.

Takeaways

- Practicing difficult conversations can lead to better outcomes.

- Understanding motivations behind resistance makes a huge difference

- Building trust requires open and honest communication.

About Matt

Matt joined OARS (Organization for the Assabet, Sudbury, and Concord Rivers) as Executive Director in 2024. Prior to OARS, he was Chief Operating Officer at Lowell House, Inc., an addiction treatment non-profit serving Merrimack Valley. Matt served on the Randolph Conservation Commission and Community Preservation Committee before moving to Westford, MA. He served on the Westford Affordable Housing Committee and coached youth baseball and basketball in Westford. Matt holds an MS in Non-Profit Management from Worcester State University and an MA in English from Clark University.

Interested in the difficult conversations course? Check it out here: https://www.myleadershippotential.com/trust

Want to learn what kind of mind traps are sabotaging your communication and relationships with others? Go to https://www.mindfittery.com/befree to learn more.

Contact Chris: chris@myleadershippotential.com

Contact Lucie: lucie@mindfittery.com or www.mindfittery.com

Part 2: The Secret to Scaling Communities: Culture, Consistency, and Celebration (with Tasha Van Vlack)

Tue, 30 Sep 2025 07:00:00 -0400

What does it take to build an international community?

In part 2 of the conversation with Tasha Van Vlack, Chris and Lucie explore the intricacies of building and maintaining community within organizations, especially as they grow. Tasha shares her insights on navigating cultural differences in community engagement, emphasizing the importance of connection and flexibility. They also discuss the transition from management to leadership, highlighting the need for emotional intelligence, vulnerability, and the ability to celebrate team wins. Tasha's experiences provide valuable lessons for leaders looking to foster a sense of belonging and engagement in their teams.

Takeaways

- Maintaining connection in a growing community requires intentionality.

- Cultural differences can impact engagement and communication.

- Flexibility in participation is crucial for community members.

- Celebrating team wins boosts morale and fosters connection.

- Emotional intelligence is essential for effective leadership.

- Vulnerability helps leaders connect with their teams.

- Listening to community members is key to understanding their needs.

- Consistency in communication builds trust and engagement.

- Leaders should focus on visibility and value for their team members.

- Community is an organic ecosystem that requires shared control.

About Tasha

Tasha Van Vlack is a community-builder disguised as a marketer. With a background in nonprofit engagement, digital strategy, and making things happen with tiny teams, she’s the founder of The Nonprofit Hive—a global nonprofit peer-connection platform—and the brains behind Community Hives, which helps organizations spark one-on-one conversations that actually go somewhere. Right now, she’s diving headfirst into scaling relational tech and dreaming up what’s next for human-first connection tools. When she’s not matchmaking nonprofit pros or geeking out on systems change, you’ll find her hiking with her kids, reading a good fiction book, or talking community like it’s a love language.

Contact Tasha:

Email: tasha@thenonprofithive.com

Linkedin: https://www.linkedin.com/in/tasha-van-vlack/

Join the Nonprofit Hive: www.thenonprofithive.com

Interested in the difficult conversations course? Check it out here: https://www.myleadershippotential.com/trust

Want to learn what kind of mind traps are sabotaging your communication and relationships with others? Go to https://www.mindfittery.com/befree to learn more.

Contact Chris: chris@myleadershippotential.com

Contact Lucie: lucie@mindfittery.com or www.mindfittery.com

Part 1: How to Overcome Self-Doubt (With Tasha Van Vlack)

Tue, 23 Sep 2025 07:00:00 -0400

How do you get the confidence to build something in public

In part 1, Chris Wong and Lucie Tesarova interview Tasha Van Vlack, the founder of the Nonprofit Hive, discussing the challenges and triumphs of building an international community. Tasha shares her journey of personal growth, the importance of vulnerability in leadership, and the necessity of transparency in fostering a supportive environment. The discussion highlights the evolution of community building, especially in the wake of COVID-19, and emphasizes the significance of peer-led learning and emotional intelligence in leadership roles.

What were our big takeaways?

- Building confidence is essential for creating international communities.

- Community building has become increasingly important post-COVID.

- Personal growth often accompanies the journey of community leadership.

- Vulnerability in leadership fosters trust and connection.

- Transparency helps in managing community expectations and feedback.

- Real connections are more valuable than perfect presentations.

- Embracing imperfection can lead to more authentic community engagement.

About Tasha

Contact Tasha:

Email: tasha@thenonprofithive.com

Linkedin: https://www.linkedin.com/in/tasha-van-vlack/

Contact Chris: myleadershippotential@gmail.com

Contact Lucie: https://www.mindfittery.com/site/contact

Roleplay: Boss to Employee - Performance Conversation with Jevon Gondwe (Part 2)

Tue, 16 Sep 2025 07:00:00 -0400

Join us for the second part of our conversation with Jevon Gondwe, who is a Leadership Transformation Architect and the founder of Influential Skills Company.

If you haven't heard the first part of our conversation on how to create high performing teams, or as Jevon says "Culture of Champions", make sure to listen it here.

Key Takeaways:

Building a team requires clear communication and accountability.

Role-playing can help illustrate effective conversation techniques.
Creating a culture of candor is essential for team success.
Leaders should set expectations early in the relationship.
Feedback should be specific and objective to be effective.
Personal growth is crucial for leaders to support their teams.
Mistakes should be viewed as learning opportunities, not failures.
Leaders must be aware of their team's challenges and pressures.
Open dialogue can prevent misunderstandings and disengagement.
Building trust takes time and consistent effort.

About Jevon:
Jevon Gondwe is a dynamic Leadership Transformation Architect and the founder of Influential Skills. His leadership insights have been featured in major media companies like Inc. Magazine and Training Industry, Inc. Through Jevon’s proprietary leadership framework Building a Culture of Champions is preparing team leaders for the new economy. Fighting against corporate disengagement, high turnover, and average work environments, Jevon is transforming leaders into catalysts for growth by helping them develop the mindset for personal growth, while building the crucial communication and relationship building skills to connect, inspire, and lead a championship team. His unique approach to leadership communication is forged from over 15 years of hands on experience, and the invaluable lessons from 3 college National Championships under two of the NCAA's winningest coaches of all time. This background instilled a mindset of excellence, humility, and servant leadership, which Jevon has shared to inspire over 30,000 professionals.

His core offerings focus on the intersection of interpersonal skills, leadership, and team building, helping leaders boost engagement, retention, and performance, even through their most challenging team dynamics. Jevon doesn't teach theory, he's applied these proven methods across diverse industries. A proud husband and father, Jevon embraces his unique Malawian-American heritage to connect with diverse audiences and firmly believes success comes from consistently adding value to others, a philosophy he champions for all leaders.

Connect with Jevon:
https://www.influentialskills.com/
jevon@influentialskills.com
https://www.linkedin.com/in/jevon-gondwe/

Connect with us:
Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

Building a Culture of Champions with Jevon Gondwe (Part 1)

Tue, 09 Sep 2025 07:00:00 -0400

How do you build High-Performing Teams? What kind of skills and factors are essential for effective leadership?

Join us for a conversation with Jevon Gondwe to hear his personal anecdotes and insights that highlight the transformative power of leadership in both personal and professional contexts.

Takeaways:

Effective communication enhances overall quality of life.
Leadership has a ripple effect on individuals and teams.
Servant leadership focuses on maximizing others' potential.
Creating psychological safety is crucial for team growth.
Personal growth is essential for effective leadership.
Listening actively can bring out the best in others.
Vision should inspire and engage team members.
Real conversations are necessary for alignment and growth.
Fear often prevents difficult conversations from happening.
Leaders should empower individuals to take ownership of their roles.

Chapters
00:00 Building High-Performing Teams
01:25 The Ripple Effect of Leadership
05:04 Understanding Servant Leadership
10:23 Essential Skills for Effective Leadership
16:46 Aligning Team and Individual Visions
21:00 Creating a Vision for Your Team
24:00 Overcoming Fear in Difficult Conversations
27:21 Personal Growth as a Leader

Connect with Jevon:

Connect with us:
Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

Transform crisis into an opportunity with Scott Harvey (Part 2 - Roleplay)

Tue, 02 Sep 2025 07:00:00 -0400

How can you turn a crisis into an opportunity and rebuild trust?

Join us for another episode of the Art & Science of Difficult Conversations, where we had a conversation with Scott Harvey, who has 20 years of experience in law enforcement as a Hostage Negotiator.

This is part 2 of the episode, where we role-play a difficult conversation that many leaders face - talking with an employee who "survived" a wave of layoffs and is now demotivated, anxious, resentful, and scared about the future.

How do you have that conversation?

Tune in to find out.

About Scott:

With 20 years of experience in law enforcement as a Hostage Negotiator and over 18 years as a business owner, Scott Harvey has a deep understanding of what drives success. His career has included roles as a sergeant supervising officers, teaching thousands of D.A.R.E. classes, and delivering keynote speeches to hundreds of thousands of people. Scott's extensive experience has refined his ability to impart leadership skills, which he shares on dozens of stages each year. In 2023, Scott distilled his decades of communication expertise into his book, Silence Kills, which has already sold thousands of copies. As a business coach, Scott engages directly with entrepreneurs and leaders, challenging them to grow their businesses while maintaining balance in their personal lives and health. His unique style of personalized motivation continues to make a significant impact both on and off stage. Scott’s wife of over 27 years and their two grown daughters keep him grounded and inspired, providing real-life insights as he navigates the roles of husband, father, and entrepreneur.

Contact Scott Harvey:

Contact us:

Transform crisis into an opportunity with Scott Harvey (Part 1)

Tue, 26 Aug 2025 07:00:00 -0400

How can you turn a crisis into an opportunity and rebuild trust?

Join us for another episode of the Art & Science of Difficult Conversations, where we had a conversation with Scott Harvey, who has 20 years of experience in law enforcement as a Hostage Negotiator.

Key takeaways:

Crisis can be an opportunity to rebuild trust.
Prevention is key in communication to avoid crises.
Silence in leadership can communicate apathy.
Building rapport is essential for effective communication.
The service recovery paradox shows that resolving issues can enhance satisfaction.
Emotions can hinder logical thinking during conversations.
Calming techniques can help manage anxiety before difficult conversations.
Anticipation of difficult conversations is often worse than the reality.
Collaborative problem-solving leads to better outcomes.
Open communication fosters a positive organizational culture.

And don't miss part two of this interview that goes live next week, where we roleplay some difficult scenarios for you!

About Scott:

As a business coach, Scott engages directly with entrepreneurs and leaders,
challenging them to grow their businesses while maintaining balance in their
personal lives and health. His unique style of personalized motivation continues to
make a significant impact both on and off stage.

Scott’s wife of over 27 years and their two grown daughters keep him grounded
and inspired, providing real-life insights as he navigates the roles of husband,
father, and entrepreneur.

Contact Scott Harvey:

Contact us:

Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

Part 2: How to talk about race and social justice (with Hilary Giovale)

Tue, 19 Aug 2025 07:00:00 -0400

Is it possible to talk about race and social justice in a productive way?

Listen to our interview with Hilary Giovale to find out the answer to that question and more! We discuss the challenges with having these conversations, how vulnerability plays a role in sharing our personal stories, and how white individuals can confront their guilt and engage in difficult conversations about their heritage and responsibility.

Agree? Disagree? Have a story to share? Let us know!

About Hilary:

Hilary Giovale is a mother, writer, community organizer, and facilitator who lives on Hopi, Diné, Apache, and Havasupai land in Flagstaff, Arizona. A ninth-generation American settler, she is descended from Celtic, Germanic, Nordic, and Indigenous peoples of Ancient Europe. Hilary seeks to follow Indigenous and Black leadership in support of human rights, environmental justice, and equitable futures. As an active reparationist, her work is guided by intuition, love, and relationships. She divests from whiteness and bridges divides with truth, healing, apology, and forgiveness. She is the author of Becoming a Good Relative: Calling White Settlers toward Truth, Healing, and Repair. Learn more about her work at goodrelative.com.

Check out Hilary's Guide to Making a Personal Reparations Plan.

The book Hilary mentioned is: My Grandmother's Hands: Racialized Trauma and the Pathway to Healing our Hearts and Bodies, by Resmaa Menakem.

This page has some links to independent booksellers who carry Hilary's book. All the proceeds from book sales go to Decolonizing Wealth Project and Jubilee Justice. https://www.goodrelative.com/book

Contact us:

Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

How to Talk about Race and Social Justice with Hilary Giovale

Tue, 12 Aug 2025 07:00:00 -0400

Is it possible to talk about race and social justice in a productive way? Listen to our interview with Hilary Giovale to find out the answer to that question and more! We discuss the challenges with having these conversations, how vulnerability plays a role in sharing our personal stories, and how white individuals can confront their guilt and engage in difficult conversations about their heritage and responsibility.

Agree? Disagree? Have a story to share? Let us know!

About Hilary:

Check out Hilary's Guide to Making a Personal Reparations Plan.
The book Hilary mentioned is: My Grandmother's Hands: Racialized Trauma and the Pathway to Healing our Hearts and Bodies, by Resmaa Menakem.
This page has some links to independent booksellers who carry Hilary's book. All the proceeds from book sales go to Decolonizing Wealth Project and Jubilee Justice.

Chapters

00:00 Introduction to Difficult Conversations

03:30 Identity Transformation and Community Reactions

05:39 Engaging with Indigenous Communities

08:00 The Shift from Old to New Identity

11:00 Guilt and the Legacy of Colonialism

12:54 Navigating White Guilt in Conversations

15:33 The Power of Personal Storytelling

19:13 Vulnerability and Protection in Sharing Stories

22:39 Reconnecting with Ancestry and Identity

23:40 The Historical Context of Whiteness

29:02 Navigating Conversations with Conservative Family Members

29:48 Personal Reparations and Community Healing

Contact us:

Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

The SIMPLEST Way to read someone's nonverbals

Tue, 05 Aug 2025 14:45:00 -0400

Welcome to Season 3!

Chris and Lucie are back with a whole new season, but we’re starting things off simple since Lucie’s tied up! In this episode, Chris delves into the importance of nonverbal communication and simplifies it, since it’s so misunderstood. He talks about:

Why is it so important?
The 3 biggest misconceptions/myths about body language/nonverbal communication
The 1 simple thing to be aware of that can make a big difference

What do you think?

Contact us:

Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

Compilation: Politics, Money, and Marriage

Tue, 29 Jul 2025 07:00:00 -0400

NOTES: One more week of rest! In this week's compilation, we re-visit episodes on how to talk about politics, money issues, and marriage issues. Season 3 starts next week! Contact us:

Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

Compilation: Feedback Strategies that ACTUALLY work

Tue, 22 Jul 2025 07:00:00 -0400

SHOW NOTES:

More rest month! In this week’s compilation episode, feedback is on the menu – specifically, how do you give feedback that sticks? Chris and Lucie discuss five key elements that contribute to successful feedback and demonstrate how it could play out when an underperforming employee asks for a promotion they don’t qualify for.

Takeaways

Effective feedback requires a structured approach.
Understanding employee motivations is crucial for feedback.
Specificity in feedback helps eliminate misunderstandings.
Coaching should accompany feedback for better outcomes.
Accountability structures are essential for follow-up.
Feedback should be seen as a supportive tool, not a punishment.
Managing emotions during feedback is key to effective communication.
Regular check-ins can help maintain accountability and progress.

Contact us:

Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

Brave conversations that could save a life (Compilation Episode)

Tue, 15 Jul 2025 07:00:00 -0400

Trigger Warning: Suicide, Sexual Abuse
If you or someone you love is struggling with suicidal thoughts, please reach out for help:
USA: 988 Suicide & Crisis Lifeline – call or text 988
Canada: Call 1-1-833-456-4566 toll-free, anytime – or text 45645 between 4 pm and midnight EST.
International Support info https://www.iasp.info/suicidalthoughts/

In this compilation episode, we are talking about a very difficult topic for many - suicide. Often, we avoid talking about it with someone else because of shame, or when someone mentions suicidal thoughts, we might want to cheer them up or change the topic.

This compilation episode will equip you with practical, compassionate guidance on how to recognize when someone is in distress and how to have the conversations that could make all the difference.

You will also hear Paula's story of grief, guilt, and healing that might give you understanding, compassion, and perhaps even your own healing.

Thank you for your courage to have these difficult conversations and for caring.

Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

C2: Leading Through Change: Real Conversations About Resistance, Layoffs, and Emotional Intelligence

Tue, 08 Jul 2025 07:00:00 -0400

“The greatest danger in times of turbulence is not the turbulence itself, but to act with yesterday's logic.” – Peter Drucker

Welcome to this special compilation episode of The Art & Science of Difficult Conversations, where we explore the emotional, strategic, and human side of leading through change.

This episode brings together powerful insights from five episodes across Season 2 to support you in navigating difficult transitions—whether you’re leading others through uncertainty or trying to find steady ground yourself.

You’ll hear from leaders, coaches, and professionals on:

Transitioning from military to civilian leadership and the deep lessons in self-leadership and autonomy (with Rick Fearnbaugh)
Navigating communication challenges and energy depletion in the digital era (with Purdeep Sangha)
Turning your own layoff into a launching pad for purpose (with Kelly Meerbott)
How to support team members who resist change—especially with new technology (strategy episode with Lucie & Chris)
How to deliver layoff messages with dignity, compassion, and clarity (with Summer Miller)

Throughout this episode, we invite you to pause, reflect, and ask:
What insight can I take from this to lead myself or others through change with more clarity, empathy, and courage?

Need Support?

Navigating change isn’t easy. If you want help applying these tools or having your next difficult conversation, reach out to Lucie or Chris — contact info is below. We’re here to help.

Contact Lucie

If you’re interested in learning more about Lucie’s programs, visit her at www.mindfittery.com or email her at lucie@mindfittery.com

Contact Chris

If you’re interested in learning more about Chris’ live difficult conversation course this September, email him at myleadershippotential@gmail.com

Compilation Episode - The Art of Setting Boundaries

Tue, 01 Jul 2025 07:00:00 -0400

Can you believe we are at the end of Season 2 of the Art & Science of the Difficult Conversations Podcast?

What a journey it has been! We have had many amazing guests and episodes on different difficult topics to talk about, both in our personal and professional lives.

Today we focused on sharing the highlights from 6 different episodes, that had something in common - they all touched on how to set boundaries, and what to do in these situations when some spoken or unspoken boundary has been crossed.

This compilation includes:

Episode 1: How to Confidently Set Boundaries with Becky Upchurch

Boundary-setting and people-pleasing.
Importance of authenticity and showing up as one's true self.
Practical strategies for saying "no" without guilt or extensive explanation.
How to start with small steps in boundary-setting.

Episode 2: How to Overcome Self-Doubt and Trust Your Instincts with Emily Aarons

Personal anecdote of setting boundaries within personal relationships and family expectations.
Recognizing self-imposed limitations and setting boundaries with self-doubt.

Episode 3: Navigating Modern Dating with Whitney Kobrin

Setting boundaries and recognizing emotional manipulation in dating.
Importance of identifying one's own needs clearly.
Authenticity in relationships and clearly communicating boundaries early on.

Episode 4: How to Talk to Your Partner About Their Unhealthy Eating

Navigating sensitive conversations by setting respectful boundaries.
Balancing care and concern without overstepping personal boundaries.
Clear communication to maintain relational trust.

Episode 5: Navigating Conflict – Healthy Communication Strategies with Heather Garbutt

Techniques for maintaining healthy emotional boundaries during conflict.
How to communicate clearly without defensiveness.

Episode 6: How to Handle a Peer Stealing Credit for Your Work

Practical strategies for addressing boundary violations professionally.
How to assertively communicate without aggression or guilt.
Importance of boundary clarity in maintaining professional respect.

Where do things stand after 2 years?

Tue, 24 Jun 2025 07:00:00 -0400

Summary:

In this episode, Chris and Lucie do their annual round up and reflect on season 2 of their podcast. They discuss listener engagement, popular episodes, and personal insights gained from their conversations. Chris and Lucie also talk about how the guests have consistently highlighted the importance of difficult conversations in leadership and the impact of emotional intelligence. Towards the end, they share what to expect in season 3!

Takeaways:

- The podcast has seen significant growth in listeners and downloads, more than they expected.

- Emotional intelligence is a popular topic among listeners

- Listeners appreciate actionable advice and real-life examples.

Contact Lucie

If you’re interested in learning more about Lucie’s programs, visit her at www.mindfittery.com or email her at lucie@mindfittery.com

Contact Chris

If you’re interested in learning more about Chris’ live difficult conversation course this September, email him at myleadershippotential@gmail.com

The Hard Conversations Business Owners NEED to be having

Tue, 17 Jun 2025 07:00:00 -0400

What are the hard conversations business owners are avoiding?

This week, Chris and Lucie interview Nicky Billou, a bestselling author and entrepreneur, to talk about the hard conversations most business owners aren’t having – and what happens when they don’t. Nicky shares his passion for entrepreneurship and shares a story of a business partnership that didn’t work out and how it resulted in the loss of a friendship. He also shares about running a business with a romantic partner and a new way to thinking about sales. This week, we cover:

Difficult conversations can lead to better business outcomes if handled properly.
Maintaining boundaries in personal and business relationships is crucial.
Partnerships should be based on clear expectations and mutual respect.
Sales should be reframed as an act of service rather than a transaction.
Self-belief is vital for success and everyone needs someone to believe in them.
Sometimes difficult conversations won’t have a positive outcome.

Nicky is the author of the books: Finish Line Thinking™: How to Think and Win Like a Champion, The Thought Leader’s Journey: A Fable of Life, and The Power Of Connecting: How To Activate Profitable Relationships By Serving Your Network. A two-time New York Times bestselling author, he is an in-demand and highly inspirational speaker to corporate audiences such as RBC, Lululemon, Royal LePage, and TorStar Media. He is an advisor and confidante to some of the most successful and dynamic entrepreneurs in Canada. He is the founder of eCircle Academy (www.eCircleAcademy.com) where he runs a yearlong Mastermind & Educational program working with Coaches, Consultants, Corporate Trainers, Clinic Owners, Realtors, Mortgage Brokers and other service-based Entrepreneurs, positioning them as authorities in their niche.

He also hosts the #1 podcast in the world on Thought Leadership, The Thought Leader Revolution.

Connect with Nicky here:

Website: https://www.ecircleacademy.com/appointment

The Thought Leader Revolution Podcast: www.TheThoughtLeaderRevolution.com

Connect with us:

Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

Navigating Conflict: Healthy Communication Strategies for Couples

Tue, 10 Jun 2025 07:00:00 -0400

In this week’s episode, Chris flies solo without Lucie and interviews Heather Garbutt to discuss the intricacies of difficult conversations in relationships. They explore the importance of trust, commitment, and self-awareness, as well as the skills necessary for effective communication. The conversation delves into recognizing red flags, understanding triggers, and the significance of intentional discussions to navigate conflicts. Heather shares:

Communication is key to fostering deeper connections
What it means to be mutually intentional in relationships
How to better identify and understand your triggers
A simple date night template can help maintain connection and address issues

Who is Heather?

A world-renowned Psychotherapist and Coach specialising in Love and Relationships, Heather Garbutt brings swift and effective change to people struggling in their romantic life. Her hybrid model, blending coaching, psychotherapy, visioning and inner child work, provides deep and permanent results for her clients. She shines a light on the challenges and solutions to healthy relating, how to heal past hurts, and gives powerful tools to transform unhelpful thoughts, emotions and behaviours to create a richer and happier love life.

Heather is on a mission to improve the quality of love relationships worldwide with the goal of empowering 10 million people to create true, loving, mutually supportive partnerships.

Contact Heather:

Podcast: Revolutionise Your Love Life - https://heathergarbutt.com/podcast/breakup-brain/

Facebook: https://www.facebook.com/joyinlifeandheart

LinkedIn: https://www.linkedin.com/in/heather-garbutt-44a62b22/

Instagram: https://www.instagram.com/heather.garbutt.77/

Website: Www.heathergarbutt.com

Email: Heather@heathergarbutt.com

Connect with us:

Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

Why is talking about sex so uncomfortable? (with Jannine MacKinnon)

Tue, 03 Jun 2025 07:00:00 -0400

In this episode, Chris and Lucie talk with Jannine MacKinnon, a certified sex, love, and relationship coach, to explore the complexities of difficult conversations surrounding sex. They talk about the societal taboos that hinder open communication about sex and the challenges faced in long-term relationships. Jannine’s approach emphasizes the importance of creating safe spaces for dialogue, understanding the impact of pornography, and fostering self-love and body positivity. She also provides practical advice for parents on discussing sexuality with their children and highlights the significance of connection over solely physical pleasure. We cover:

Sex is a taboo topic that needs to be addressed.
Long-term relationships can face challenges with intimacy.
Societal expectations can create feelings of inadequacy.
Starting conversations about sex outside the bedroom is key.
Pornography can negatively impact relationships and self-image.
Using straightforward language about sex can help ease discomfort.
Sacred sexuality focuses on connection rather than just physical acts.
Parents should engage in open discussions about sexuality with their children.
Creating a safe space for conversations fosters deeper connections.

Connect with Jannine:

Jannine MacKinnon is a Certified Sex, Love, and Relationship Coach and host of the Unapologetic with Jannine MacKinnon podcast. Known for her grounded, real-talk approach to sacred sexuality, she helps women navigate intimacy, embodiment, and the hard conversations that lead to deeper connection and confidence.

Want to reconnect with your sensuality? Start with Jannine’s free Honey Pot Meditation: https://JannineMacKinnon.com/honey-pot
Craving real talk on sex, feminine power, and sensual embodiment? Listen to Unapologetic with Jannine MacKinnon https://JannineMacKinnon.com/podcast
Discover Jannine’s offers and deeper work at https://JannineMacKinnon.com

Email: info@janninemackinnon.com

Instagram: @Jannine.MacKinnon

Connect with us:

Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

42: Application is power. Not knowledge any more.

Tue, 27 May 2025 08:00:00 -0400

How much "knowledge" and information do you daily consume, but don't apply?

Join us for a reflection & celebration episode, where Chris and Lucie reflect on their clients' powerful wins and real-world transformations made possible by having one honest, courageous conversation. From ethical layoffs to overcoming perfectionism and burnout, this episode offers insight into how small shifts in communication and mindset can create big ripple effects in leadership and life.

What You'll Hear:

How a nonprofit saved multiple jobs after applying lessons from Episode 37 on compassionate layoffs
Why clarity is a leadership superpower (and how one leader created better team dynamics in just 20 minutes)
A client story of parting ways with a misaligned contractor—with compassion and self-respect
How perfectionism and people-pleasing sabotage well-being, and one leader’s journey to reclaim her time and energy

A reminder: What’s the one conversation you might be avoiding—and what might change if you finally had it?

Resources & Mentions:

Episode 37: How to Have Layoffs with Compassion featuring Summer Miller
Positive Intelligence framework (PQ) for understanding saboteurs
Brene Brown's wisdom: “Clarity is kindness.”

🔔 Bell of Wins:
Lucie and Chris ring the metaphorical bell for courageous clients who dared to have the hard conversations—and invite you to share your own story with them, too!

Connect with us:

Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc https://myleadershippotential.com/
Lucie – www.linkedin.com/in/lucietesarova, www.mindfittery.com

Helping Veterans with PTSD: Understanding Their Unique Challenges (with Ryan Casavant)

Tue, 20 May 2025 12:00:00 -0400

What does it really take to transition from military life back into the civilian world—and how do you talk about the trauma that comes with it?

And equally important – how do you talk with a veteran about their experiences?

This week, Chris and Lucie sit down with Ryan Casavant, a Marine Corps veteran who now works with Home Base, a program dedicated to helping veterans heal from PTSD and trauma-related challenges. In this deep and powerful conversation, we explore:

How military service shapes identity
The emotional toll of transitioning to civilian life
Why open conversations and community are critical to healing

Ryan shares his personal story of service, struggle, and growth—and how finding the right kind of support made all the difference. From casual conversations that spark deeper healing to the power of moral injury and emotional awareness, this episode is a masterclass in empathy, understanding, and transformation.

Key Takeaways

Sharing personal experiences can unlock deeper healing.
Trauma looks different for everyone—and that’s okay.
Casual settings often lead to the most meaningful conversations.
The transition from military to civilian life is complex and emotional.
Mental health support isn’t optional—it’s essential.
Growth often begins where your comfort zone ends.
Family and friend support is a vital part of recovery.
Genuine connection saves lives—literally.
The way we talk about trauma is changing, especially in the military.
Asking the hard questions opens doors to deeper understanding.
Teenagers are surprisingly good at emotional honesty—we can learn from them.
Superficial conversations often stem from emotional discomfort.
Transitioning between military and civilian life requires more than just a change in job—it’s a change in identity.
Resources for veterans and families are out there—and worth exploring.

About Ryan and Home Base

Ryan is a Marine Corps veteran and advocate for veteran mental health. He currently works with Home Base, a nonprofit organization that supports veterans, service members, and their families struggling with the invisible wounds of war—like PTSD, traumatic brain injury, and moral injury.

With firsthand experience navigating the emotional and psychological challenges of military service and transition, our guest brings empathy, insight, and actionable advice for veterans and civilians alike. His passion for helping others stems from his own journey and a deep belief in the power of human connection and healing.

Learn more about the programs:

Home Base – https://www.homebase.org

Reach Ryan - rcasavant@mgh.harvard.edu

Did something resonate with you in this episode?

Do you have a story about transition, trauma, or healing to share?

We’d love to hear from you. Tag us on social media or drop us a note at tas.difficultconversations@gmail.com

Knock. Smile. Connect. — Lessons from Sales and Life with Jamaal Mullings

Tue, 13 May 2025 12:00:00 -0400

Our podcast conversations are not scripted; we go with the flow. And in this episode, even though we started about managing a large group of people, and how to keep people accountable, we transitioned into another big topic in difficult conversations that many people struggle with or have a bad feeling about - sales.

Whether you're leading a team, building your own business, or just trying to get your ideas heard, you are dealing with sales, rejection and possible conflict. Join us today, with Jamaal Mullings, to get inspired, re-motivated to persevere and take that next step, and start again, even when you had a streak of "bad luck" and rejections.

Key Takeaways:
Jamal started his podcasting journey in 2020 after hosting events.
Community and connection are vital for human interaction.
Bringing people together can be challenging due to differing opinions.
It's important to listen to everyone's ideas but make your own decisions.
Building trust is essential in sales and requires genuine interaction.
Handling rejection is part of the sales process; every door is a new story.
A positive mindset can help overcome challenges in sales.
Authenticity and being genuine are key to building relationships.
Salespeople should focus on their motivation rather than fear of bothering others.
Every interaction is an opportunity to learn and grow.

Chapters
00:00
Introduction and Podcasting Journey
02:59
The Evolution of Event Hosting
05:35
Transitioning to Podcasting
08:51
Building Community and Connection
12:01
Challenges in Bringing People Together
14:42
Navigating Difficult Conversations
17:38
Sales and Trust Building
20:57
Handling Rejection in Sales
23:54
The Importance of Genuine Interactions
35:23
Understanding Patterns in Life and Business
36:19
The Bias for Action in Entrepreneurship
37:23
Translating Work Mentality to Personal Life
38:49
The Importance of Positivity and Trust
40:24
Creating a Happy Work Environment
42:28
Diverse Experiences in the Service Industry
44:34
Effective Strategies for Handling Sales Rejections
49:04
Navigating Difficult Conversations
51:10
Building Genuine Connections in Sales
56:34
Overcoming the Fear of Bothering Others
01:00:14
The Go-Getter Mentality in Sales
01:01:36
Key Takeaways for Success in Sales

Connect with Jamaal
https://www.instagram.com/overtheweekend.podcast

Resources & Next Steps:
🔗 Learn more about Lucie Tesarova and her work at MindFittery.com
🔗 Connect with Chris Wong at MyLeadershipPotential.com

👥 Join the conversation:
✔️ Like & share this episode with a colleague.
✔️ Drop a comment
🎧 Listen now on [Spotify/Apple Podcasts/etc.]

Contact Chris and Lucie Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/

Instagram - http://www.instagram.com/tas.difficultconvos

YouTube: https://www.youtube.com/@TAS.difficultconversations

Email – tas.difficultconversations@gmail.com

Chris – www.linkedin.com/in/chriswonglmhc

Lucie – www.linkedin.com/in/lucietesarova

Navigating Modern Dating: Insights from an Expert (Whitney Kobrin)

Tue, 06 May 2025 12:00:00 -0400

- In this episode, Chris Wong and Lucie Tesarova interview Whitney Kobrin, a dating and relationship expert, to explore the evolution of dating, the impact of COVID on relationships, and the importance of communication and boundaries in modern dating. Whitney shares her personal journey from loss to becoming a coach, emphasizing the need for hard conversations and self-awareness in relationships. The discussion covers practical advice for dating, including setting intentions, navigating first dates, and the significance of emotional regulation and self-soothing. Whitney also highlights the importance of understanding one's own needs and boundaries to foster healthy relationships.

Takeaways;
- Communication is key to improving relationships.
- Dating has evolved significantly, especially post-COVID.
- Setting intentions is crucial before dating.
- The dating funnel helps in filtering potential partners.
- First dates should be low-pressure and engaging.
- Breaking the ice can be simple and effective.
-Confidence is essential for successful dating.
- Boundaries are important for healthy relationships.
- Self-soothing techniques can help manage anxiety in dating.
- The right partner can greatly influence your life.

Chapters
00:00 Introduction to the Podcast and Guest
00:58 Whitney's Journey: From Corporate to Coaching
04:08 The Impact of COVID on Dating Culture
07:01 Understanding Relationship Dynamics
11:51 The Dating Funnel: Finding the Right Partner
15:01 Setting Relationship Intentions
20:12 Navigating First Dates and Conversations
26:07 Overcoming Social Anxiety in Dating
29:54 The Role of Confidence in Dating
31:08 Reviving Flirtation: The Handkerchief Technique
34:14 Navigating Commitment: The Exclusivity Conversation
36:05 Intimacy Talks: Timing and Communication
40:07 The Evolution of Sexual Conversations
41:59 Setting Boundaries: The Key to Healthy Relationships
48:28 Self-Leadership in Relationships: Managing Emotions
56:01 The Importance of Healthy Relationships

Connect with Whitney Kobrin:
Website / LinkedIn / YouTube

Is HR your friend or ... your enemy? With Amy Pagett

Tue, 29 Apr 2025 12:00:00 -0400

How do you see HR? Is it your friend in the business or your enemy?

Join us for a conversation with Amy Pagett on navigating difficult conversations in HR. We explore the role of HR in the organization, the concept of authenticity in the workplace, generational communication challenges, and the importance of thoughtful hiring practices. Amy shares her insights on navigating difficult conversations, the role of HR as advocates for both employees and the business, and the need for HR professionals to understand the business landscape to effectively contribute to organizational success.

Takeaways
- HR is often seen as either a friend or an enemy, but it plays a crucial role in balancing employee needs and business objectives.
- Authenticity in the workplace should be critically evaluated; it can lead to chaos if not managed properly.
Culture fit can lead to lazy hiring practices; organizations should seek diverse perspectives.
HR professionals need to build partnerships with other departments to understand the business better.
Difficult conversations require preparation and a focus on facts rather than emotions.
Generational differences impact communication styles and expectations in the workplace.
HR should advocate for both employees and the business, ensuring a balance between the two.
Silence can be a powerful tool in communication, allowing for better listening and understanding.
Preparation for difficult conversations includes practicing key phrases and presenting a business case.
Transparency about compensation and benefits can help retain valuable employees during tough economic times.

Chapters
00:00
Introduction to Difficult Conversations
00:44
Amy's Journey in HR
04:40
The Role of HR in Business
07:46
Authenticity in the Workplace
10:42
Navigating Generational Communication Challenges
15:44
Thoughtful Hiring Practices
19:44
Diversity and Inclusion in Hiring
24:37
Bridging Communication Gaps
26:34
The Role of HR: Friend or Advocate?
29:58
The Importance of Business Acumen in HR
35:07
Navigating Difficult Conversations
40:53
Strategies for Effective Communication
48:25
Managing Employee Expectations During Tough Times
54:41
Introduction and Episode Overview

About Amy:
Amy Pagett is 12+ year Human Resources Leader with a demonstrated track record of providing
creative, forward-thinking solutions in the areas of workforce planning, employer branding, culture
cultivation and employee engagement. In her positions as Vice President of Human Resources at
Laramar Group and HR Director for LONG Building Technologies, Amy was a strategic business advisor to
executive leadership, driving key organization goals and spearheading the company’s people strategy.
Throughout her career, she has overseen talent acquisition, benefits administration, employee relations,
talent engagement, succession planning, talent development, acquisitions and outsourcing, and
compliance.
Amy enjoys mentoring human resources professionals and offering leaders alternative ways to think
about issues and solving problems. She is passionate about effective communication, thoughtful people
strategy, and creating dynamic, action-oriented company cultures based on trust, accountability, and
empathy.
Amy graduated with a B.S. in Business Administration, Marketing emphasis, from the University of
Northern Colorado and an MBA, emphasis in B2B Marketing, from the University of Colorado at Denver.
She also holds an active Senior Professional in Human Resources (SPHR) certification.

Connect with Amy
www.hrinsightconsulting.com
https://www.linkedin.com/in/amy-pagett-mba-sphr/

Connect with us:

Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

Preventing Suicide: How to Help Someone in Crisis (with Kacy Maitland)

Tue, 22 Apr 2025 12:00:00 -0400

Summary:

Trigger Warning: Suicide

How do you actually talk to someone who’s feeling suicidal? This week, Lucie and Chris talk to Kacy Maitland, Chief Clinical Officer at Samaritan’s, a suicide prevention nonprofit to explore the do’s and don’ts of this important conversations. Kacy discusses the stigma surrounding suicide, the necessity of early conversations, and innovative ways to maintain connections with friends to foster emotional support. She also walks us through how to navigate difficult emotions, recognize signs of distress, and the importance of asking direct questions about suicidal thoughts.

Key takeaways

Listening can help others feel better.
Managing crisis is a learned behavior.
Suicide prevention requires early intervention.
Regular check-ins can prevent feelings of isolation.
Empathy and validation are crucial in conversations about struggles.
Removing judgment creates a safe space for sharing.
Asking direct questions about suicidal thoughts can provide relief.
Self-care includes basic needs like hydration and sleep. Understanding the root causes of self-harm is crucial.
Practicing how to ask about suicide can reduce hesitancy.
Suicide prevention starts with small, everyday interactions.
Community resources are available and should be utilized.
Everyone has a role in reducing stigma around mental health.

Kacy C. Maitland, LICSW (she/her), is the Chief Clinical Officer for Samaritans, a Massachusetts-based suicide prevention organization. In that role, she oversees all programming, including the 24/7 crisis helpline, youth text line, suicide grief support services, and suicide prevention education. Kacy has over 15 years of experience in the field of mental health. She has practiced as both a trainer and clinician in a variety of settings, including working with those struggling with severe and persistent mental illness, and holds leadership roles with community organizations and government policy advisory groups. Kacy is a Commissioner for the Disabled Persons Protection Commission (DPPC) for the Commonwealth of Massachusetts. She has also been an Adjunct Professor of Social Work at Simmons University Graduate School of Social Work and in Sociology at Quincy College.

Connect with Kacy:

You can connect with her by visiting https://www.samaritanshope.org

LinkedIn: https://www.linkedin.com/in/kacy-c-maitland-licsw

For more Information about the Breakfast for Hope Event on April 30, 2025, visit: https://www.breakfastforhope.org

Resources & Next Steps:
🔗 Learn more about Lucie Tesarova and her work at https://www.MindFittery.com
🔗 Connect with Chris Wong at https://www.MyLeadershipPotential.com

👥 Join the conversation:
✔️ Like & share this episode with a colleague.
✔️ Drop a comment
🎧 Listen now on [Spotify/Apple Podcasts/etc.]

Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/

Instagram - http://www.instagram.com/tas.difficultconvos

YouTube: https://www.youtube.com/@TAS.difficultconversations

Healing Journey: Finding Support after Suicide and Trauma (with Paula)

Tue, 15 Apr 2025 12:00:00 -0400

Summary

Trigger Warning: Suicide, Sexual Abuse

If you want someone to talk to, you can always call or text 988

This week, Lucie and Chris get personal and dive into the complexity of discussing suicide, personal experiences with loss, and the importance of open dialogue around mental health. They interview Paula Correia, who shares her story of grief and healing, emphasizing the need for support systems and aftercare for those affected by suicide. She talks about her journey of navigating trauma, healing, and the importance of forgiveness and faith in recovery. They discuss the challenges of operating in survival mode, the impact of shame, and the necessity of creating safe spaces for open conversations about mental health. Paula emphasizes the significance of self-compassion and patience in the healing process, while also addressing the judgment and misunderstanding often faced by those dealing with mental health issues.

Big Takeaways

You never know what anyone's going through.
Normalizing the conversation around suicide is crucial.
Support systems are essential for healing.
Cultural perspectives can impact how we grieve.
Aftercare is vital for those who have attempted suicide.
Therapy can be uncomfortable but is necessary for healing.
Personal stories can help others feel less alone.
Healing is a non-linear journey.
Forgiveness is often hardest with ourselves.
Listening matters.

Paula Correia, a trainer with Samaritans, brings a deeply personal and transformative perspective to her work in suicide prevention. A survivor of domestic violence, sexual assault, and a suicide attempt as a teenager, Paula has turned her lived experiences into a source of strength and advocacy, dedicating over 15 years of her career to supporting marginalized communities through community health programs. As a Samaritans trainer, she plays a vital role in bridging gaps in mental health care by connecting lifesaving resources to high-risk groups, including youth, suicide attempt survivors, and Boston’s Cabo Verdean community. In addition to her work with Samaritans, Paula is the founder and CEO of the Grateful Kriola (GK) LLC, which is centered around wellness education, consulting, and healing from traumatic events. Driven by her passion for helping others, Paula ensures that individuals navigating mental health crises have access to the support and resources they need to heal and thrive.

Connect with Paula:

You can connect with her by visiting https://www.samaritanshope.org

For more Information about the Breakfast for Hope Event on April 30, 2025, visit: https://www.breakfastforhope.org

The Courage to Communicate: Insights from Tina Englisch

Tue, 08 Apr 2025 12:00:00 -0400

Are you afraid to make the wrong decision or to say the wrong thing and you end up not changing and procrastinating? Are doubts holding you back from living the life you want to live?

What is one action that you have procrastinating on because of fear or doubts, that you know taking the action would make your life better?Join us for the conversation with Tina Englisch, get inspired, empowered and energized to take action with courage. Or share with anyone who needs an extra inspiration today!

Tina Englisch started her career in sports at a very young age, winning championships in horseback riding. She continued with snowboarding, where she won national championships and was top-ranked in the World Cup.
After a huge sports injury, Tina was told, though, that she may never be able to walk again…. She was back on the board within 6 weeks.
Using her winning methods, tools, and mindset, she has continued to conquer goals like becoming a published author and a trained opera singer and established herself as Austria's 1st relationship coach.
Tina and her work have been featured on TV, magazines and podcasts, and she has helped thousands of people all across Europe and the world.
Today, Tina is living and enjoying her Dream Life with freedom, happiness, and radiant health. She has an apartment in Paris, and her investments and passive income allow her to travel the world, join exciting events, train, dance, and continue to coach and serve even more people.

Contact Tina:
https://www.tinaenglisch.com/bookme/

Resources & Next Steps:
🔗 Learn more about Lucie Tesarova and her work at MindFittery.com
🔗 Connect with Chris Wong at MyLeadershipPotential.com

👥 Join the conversation:
✔️ Like & share this episode with a colleague.
✔️ Drop a comment
🎧 Listen now on [Spotify/Apple Podcasts/etc.]

Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/

Instagram - http://www.instagram.com/tas.difficultconvos

YouTube: https://www.youtube.com/@TAS.difficultconversations

Email – tas.difficultconversations@gmail.com

Chris – www.linkedin.com/in/chriswonglmhc

Lucie – www.linkedin.com/in/lucietesarova

#difficultconversations #podcast #leadershipdevelopment #leadership

How to empower others to be accountable and take ownership

Tue, 01 Apr 2025 12:00:00 -0400

Do you get frustrated when your team members don't seem to take ownership of their work and the results that they should be producing? You are not alone. Many leaders are in this position, asking themselves: "How do I keep my team members accountable? How do I motivate them to take ownership of their part of the work?"

Chris Wong specializes in helping leaders deal with these types of situations. Tune in to hear some of the key tips and strategies for navigating these leadership challenges.

Resources & Next Steps:

🔗 Connect with Chris Wong at MyLeadershipPotential.com

🔗 Learn more about Lucie Tesarova and her work at MindFittery.com

👥 Join the conversation:

✔️ Like & share this episode with a colleague.

✔️ Drop a comment

🎧 Listen now on [Spotify/Apple Podcasts/etc.]

Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/

Instagram - http://www.instagram.com/tas.difficultconvos

YouTube: https://www.youtube.com/@TAS.difficultconversations

On building trust, relationships, and asking for money - with Rick Peck

#difficultconversations #podcast #leadershipdevelopment #leadership

On Leadership with Dr. Tenia Davis

Tue, 25 Mar 2025 12:00:00 -0400

Join us today for a conversation with Dr. Tenia Davis about leadership, the misconceptions around servant leadership, and how to lead in a way that delivers results and supports the well-being of the employees.

About Dr. Tenia Davis:
Tenia Davis is a Human Resources and Recruitment expert with extensive experience serving in executive positions at large, high-caliber companies such as HBR Consulting (HBR), Raise, iManage, Johnson Publishing Company, and HARPO Productions (The Oprah Winfrey Show). Tenia has deep expertise in operational excellence, having successfully coordinated complex practices, standards, and regulations not only for talent acquisition and HR, but also for multiple departments of a large international corporation while also managing day-to-day administration. She recently served as the chief talent and administrative services officer at HBR Consulting (HBR), where she oversaw HBR’s talent and administrative services functions. Tenia is currently the Chief People Officer at NORC at the University of Chicago.

Connect with Dr. Tenia Davis;
theleadershipwise.com and Instagram @theleadershipwise
Purchase Dr. Tenia Davis's book,

The Feedback Blueprint: Unlocking the Power of Constructive Insights:
https://www.amazon.com/Feedback-Blueprint-Unlocking-Constructive-Insights-ebook/dp/B0DF45DN9V

Resources & Next Steps:
🔗 Learn more about Lucie Tesarova and her work at MindFittery.com
🔗 Connect with Chris Wong at MyLeadershipPotential.com

👥 Join the conversation:
✔️ Like & share this episode with a colleague.
✔️ Drop a comment—what’s been your biggest challenge in asking for money?
🎧 Listen now on [Spotify/Apple Podcasts/etc.]

Check out the Mastering Difficult Conversations Course by Chris Wong: https://myleadershippotential.com/master-difficult-conversations-how-to/

Instagram - http://www.instagram.com/tas.difficultconvos

YouTube: https://www.youtube.com/@TAS.difficultconversations

Email – tas.difficultconversations@gmail.com

Chris – www.linkedin.com/in/chriswonglmhc

Lucie – www.linkedin.com/in/lucietesarova

#difficultconversations #podcast #leadershipdevelopment #leadership

On building trust, relationships and asking for money - with Rick Peck

Tue, 18 Mar 2025 12:00:00 -0400

How do you build trust and relationships with people and how do you have the difficult conversations about money?

Join us for another episode of the Art and Science of Difficult Conversations Podcast, were we have as a special guest Rick Peck, also known as "The Philanthropy Guy - an expert on providing consulting and educational services related to philanthropy and charitable giving.

Contact Rick:

Resources & Next Steps:

🔗 Learn more about Lucie Tesarova and her work at MindFittery
🔗 Connect with Chris Wong at MyLeadershipPotential

👥 Join the conversation:
✔️ Like & share this episode with a colleague.
✔️ Drop a comment—what’s been your biggest challenge in navigating generational differences in communication?

🎧 Listen now on [Spotify/Apple Podcasts/etc.]

Contact Chris and Lucie Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/

Instagram - http://www.instagram.com/tas.difficultconvos

YouTube: https://www.youtube.com/@TAS.difficultconversations

Navigating Respect & Communication Across Generations & Cultures

Tue, 11 Mar 2025 12:00:00 -0400

Episode Title: Navigating Respect & Communication Across Generations

🎙️ Hosts:

Chris Wong – Owner of Leadership Potential, helping nonprofit and mission-driven leaders navigate difficult transitions.
Lucie Tesarova – Founder of MindFittery, a mental fitness gym for leaders, their teams, and families.

Episode Summary:

In this episode, we dive into one of the most complex and often misunderstood workplace challenges: how respect and communication styles differ across generations. With five generations in the workforce, leaders and employees alike struggle to navigate evolving expectations around formality, hierarchy, and collaboration.

Lucie shares her experiences coaching leaders across cultures and industries, offering practical insights on:
✅ Why generational and cultural perspectives shape communication styles.
✅ How misunderstandings around respect can impact workplace relationships.
✅ The importance of pausing, reflecting, and having intentional conversations about communication preferences.
✅ How younger employees can approach difficult conversations with their managers.
✅ Actionable strategies for leaders to build a more inclusive, understanding, and collaborative team culture.

Key Takeaways:

💡 Don’t assume—ask. Assumptions about communication and respect are often at the root of workplace tension. Have open conversations to understand preferences.
💡 Self-awareness is key. Before addressing communication differences, pause and reflect on your own expectations—where do they come from, and are they truly necessary?
💡 Collaboration over control. A successful workplace isn’t about being “right” but about creating an environment where everyone thrives.

Resources & Next Steps:

🔗 Learn more about Lucie Tesarova and her work at MindFittery
🔗 Connect with Chris Wong at MyLeadershipPotential

🎧 Listen now on [Spotify/Apple Podcasts/etc.]

Contact Chris and Lucie Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/

Instagram - http://www.instagram.com/tas.difficultconvos

YouTube: https://www.youtube.com/@TAS.difficultconversations

IG: https://www.instagram.com/kellymeerbott/

How Emotional Intelligence can transform your Leadership (with Dr. Rick Fearnbaugh)

Tue, 04 Mar 2025 13:00:00 -0400

Can a military veteran learn how to be a more emotionally intelligent leader?

Rick Fearnbaugh is proof that it’s possible.

Coming from a world of Marine Corps leadership, he joins Lucie and Chris this week to share about his journey into the world of civilian leadership and how he needed to soften his approach. And this isn’t just something military veterans encounter – anybody coming from a blue collar environment or any culture that prioritizes work over relationships can relate to that transition.

In this episode, Rick shares:

- The big differences between military culture and civilian work culture
- How he started building the muscle of emotional intelligence and self-awareness
- How leaders can practice empathy and self-awareness
- The importance of training to prevent fires - How to get employees to buy-in

About Rick:
Dr. Rick Fearnbaugh is a leadership development strategist who is passionate about helping new leaders build trust and foster cohesive, high-performing teams. He shares his leadership perspectives weekly in his newsletter, Perspectives on Leadership (https://perspectives-on-leadership.beehiiv.com/), offering fresh ideas to inspire and empower leaders. Rick lives in central Pennsylvania with his wife, Alexis, and dog, Beatrice.

Books Referenced:
The Good Shepherd: https://a.co/d/2T7JCZs
Extreme Ownership: https://a.co/d/cuXRqKD

Contact Chris and Lucie
Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/

Instagram - http://www.instagram.com/tas.difficultconvos
YouTube: https://www.youtube.com/@TAS.difficultconversations
Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

How leaders can cultivate psychological safety

Tue, 25 Feb 2025 13:00:00 -0400

Summary: Is psychological safety still a thing?

YES, absolutely!

But talking about it doesn’t make it any easier to get right. Culture and safety are hard to cultivate, requiring ongoing support.

In this week’s episode, Lucie and Chris interview Kelly Meerbott, a renowned expert on psychological safety on what companies and leaders are getting wrong about it and how they can get better. This week, we cover:

How and why it’s important to be Honest, Transparent, and Truthful

What is psychological safety
How leaders can assess the level of psychological safety in their teams/organizations
Why leaders shouldn’t be hiding things

Kelly Meerbott, PCC, CBTI, is a globally recognized executive coach and thought leader, with a rich history of guiding top-tier professionals and teams toward achieving breakthrough results. As the CEO and Founder of YOU: Loud & Clear, Inc., Kelly has transformed individuals and organizations by blending empathy, strategic insight, and unwavering accountability. Known for her systems-based approach to leadership, Kelly helps clients navigate complex challenges, harnessing their potential to create sustainable impact in their organizations and communities. With over two decades of experience, Kelly’s coaching practice emphasizes holistic growth, cultivating psychological safety, and creating spaces where innovation and creativity thrive. Her clients range from Fortune 500 executives to startup founders, all seeking to unlock new levels of success. Kelly is also a keynote speaker, sought-after podcast guest, and author, working on two powerful books: Meerbott’s Fables and Burnout to Bliss. As a thought leader in her field, Kelly is committed to leaving the world a kinder, more compassionate place.

Contact Kelly:

Website: https://kellymeerbott.com/you-loud-clear/

FaceBook: https://www.facebook.com/kellymeerbott

LinkedIn: https://www.linkedin.com/in/kellyameerbott/

Twitter: https://x.com/KellyAMeerbott

Contact Chris and Lucie
Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/

Instagram - http://www.instagram.com/tas.difficultconvos

YouTube: https://www.youtube.com/@TAS.difficultconversations
Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

How to Communicate Layoffs Compassionately and Ethically (Summer Miller)

Tue, 18 Feb 2025 13:00:00 -0400

Is it possible to conduct layoffs in a way that’s respectful and compassionate?

According to Summer, there definitely is.

In this week’s episode, Lucie and Chris interview Summer Miller, an HR consultant who’s focused on helping business navigate people-centered change. Through both her own personal experience and her work, she helps us understand:

- Why the layoff conversations often seems too scripted and impersonal

- How to manage risk while still being human

- The importance of transparency and treating employees like grown ups

- How to think about supporting employees through the transition

- How to manage your own emotions if you’re the one delivering the bad news

Dr. Summer Miller is the CEO of SDM Integrative Consulting, where she helps businesses navigate change and growth without leaving people behind. Her approach is to help leaders integrate people-centered practices so their employees want to be part of the future they are building. As an advisor, educator, speaker, and facilitator, Summer works with people to build the capabilities needed for long-term success. She brings over 25 years of experience, including executive positions in HR, change, and transformation at U.S. Bank, and more recent work with small to mid-market businesses.

Summer holds a doctorate in organizational leadership and a master’s in organizational and professional communication. She is an educator at heart and teaches master’s courses through the University of Minnesota and the University of Denver. She also serves on the boards of Joy Collaborative, How To Be Second, and American Indian OIC. She and her husband Jason have four school-age and three adult children and enjoy spending time creating community and connection as newer Minnesotans.

Book Recommendations:

Switch by Chip and Dan Heath – Buy a Copy here

Contact Summer:

Linkedin – https://www.linkedin.com/in/summermiller/

Website – https://www.sdmintegrativeconsulting.com

Contact Chris and Lucie
Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/

Instagram - http://www.instagram.com/tas.difficultconvos

YouTube: https://www.youtube.com/@TAS.difficultconversations
Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

How to confidently set boundaries (with Becky Upchurch)

Tue, 11 Feb 2025 13:00:00 -0400

Why are boundaries so hard to set?

Even better question – why are boundaries so hard to keep?

On this week’s episode, Lucie and Chris welcome Becky Upchurch, a mindset coach to talk through the ins and outs of setting and keeping healthy boundaries. Whether its with friends, family, or coworkers, there’s a lot we get wrong about caring about our own emotional and physical limits.

Key Takeaways:

Boundaries are about our own limits, barriers are for other people – whom we can’t control
Setting boundaries is a muscle, start small and work your way up
Boundaries are not selfish when done right

Becky Upchurch is a mindset coach who specializes in helping busy women create time for themselves and their goals by learning to say no without fear, guilt, or worrying about what other people think. Both clients and audiences love Becky’s ability to get to the heart of the matter in relatable ways that balance honesty, kindness, and levity to inspire change. Becky believes that the fastest and best way to achieve your goals is through practical, easy-to-implement strategies, managing your mindset, and trusting in your ability to create sustainable change. She strives to accomplish this in her own life through her motto of “Love Self, Serve Others.”

Contact Becky:

Email: Becky@highergoodcoaching.com
Website: www.highergoodcoaching.com;
Instagram: www.instagram.com/beckyupchurch_
Facebook: www.facebook.com/HigherGoodCoaching
Linkedin: https://www.linkedin.com/in/becky-upchurch-594393160?

Contact Chris and Lucie
Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/

Instagram - http://www.instagram.com/tas.difficultconvos

YouTube: https://www.youtube.com/@TAS.difficultconversations
Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

How to talk to your partner about their unhealthy eating

Tue, 04 Feb 2025 13:00:00 -0400

Ever wanted your partner to change? Maybe they have an unhealthy habit that makes you worried about their wellbeing?

If so, join us for this episode of the Art & Science of Difficult Conversations Podcast. Today we explore how to address this sensitive situation with your partner.

Let us know what you think! What resonates with you? What doesn't? Let us know!

Contact Chris and Lucie
Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

Connect and Lead More Effectively with Randy Wheeler

Tue, 28 Jan 2025 13:00:00 -0400

Join us today for a conversation with Randy Wheeler, where we discuss how understanding different personality and working styles can help us not only communicate better but also lead others more effectively.

About Randy:

Randy Wheeler, owner of Wheeler Coaching, helps individuals and teams develop their leadership, improve communication, and strengthen their teams. He has a Masters in Organizational Leadership, is a Maxwell Leadership Certified DISC Consultant, and a certified Working Genius Facilitator. He uses this knowledge in combination with the resources he has access to as an Executive Program Leader with Maxwell Leadership to help individuals and teams improve their focus, clarify their strategy, increase their effectiveness, and ultimately their results.

He has worked with businesses of all sizes to help develop leaders, improve communication, clarify values and strategy, and build teams through one-on-one coaching, group training, speaking, The Maxwell Leadership Game, and behavior assessments. He is the author of multiple books (all available on Amazon) such as Build, Engage, Lead: Mastering the 5 Keys to Effective Team Development, 25 Ways to Lead Better at Work and Home and I Am Worthy: Embracing Confidence and Self-Worth (a weekly mindset strengthening book for youth).

You can take a free leadership assessment at leadwell.biz or reach out to him directly at randy@wheelercoachingsystems.com. He and his wife have three boys and live in Fishers, IN.

Contact Chris and Lucie
Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

Instagram - http://www.instagram.com/tas.difficultconvos
Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

How to find the courage to talk about family trauma - Interview with Keeper Catran-Whitney

Tue, 21 Jan 2025 13:00:00 -0400

SUMMARY:

**Trigger Warning: Discussion of trauma, sexual abuse**

What happens when you learn a family member has been experiencing sexual abuse? What do you do if there’s no one to talk to about it? On this week’s podcast, Lucie and Chris welcome Keeper Catran-Whitney, child sexual abuse activist who, in 1977, learned that his stepfather had been sexually abusing his four sisters for years. After forty-five years of living with this guilt and shame, he eventually began healing by finding the courage to talk about trauma and heal his wounds and relationship with his sisters.

Key Takeaways:

Unlike direct victims of sexual abuse, there are much less, if any, resources to help brothers
Often times, they also experience trauma as a result of learning these things and need support as well
Finding people you know and trust to talk with is an important step in healing

As the lone voice speaking on the emotional trauma brothers experience after learning their sisters have been sexually abused, Keeper is a highly sought-after speaker, author, and advocate for brothers in the child sexual abuse/survivor’s space.

Six years before his four sisters were sexually abused, Keeper was sexually abused almost daily by his babysitter for six months at age seven. He understands both sides of the sexual abuse coin – the damaged and the collateral damaged. Keeper speaks on the mental and emotional challenges brothers suffer around child sexual abuse in the family.

When not elevating brother’s voices in the child sexual abuse conversation, Keeper enjoys watching movies and anime with his wife and children. His favorites are Dragon Ball Z, My Hero Academy, Deamon Slayer, Trigun, Full Metal Alchemist, One-Punch Man, and SPY x FAMILY.

Resources:

RAINN (Rape, Abuse, Incest National Network): 1-800-656-4673 [24hours/day]

Contact Keeper:

Website: https://keepercatranwhitney.com

Facebook: https://www.facebook.com/KeeperCatranWhitneyAuthor

Instagram: https://www.instagram.com/keepercw/

Book: The Complete Man

Physical copy: https://mybook.to/thecompleteman

Audio Book: completemanaudio.com

PROMO CODE FOR 75% off: victory7

Book: Helplessness

HELPLESSNESS is book one of Keeper’s three-book series, From Helplessness to Hopefulness To

Happiness.

Buy on Amazon

Contact Chris and Lucie
Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

Instagram - http://www.instagram.com/tas.difficultconvos
Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

How to handle a peer stealing credit for your work

Tue, 14 Jan 2025 13:00:00 -0400

Have you ever dealt with a situation when you worked really hard and came up with a great idea, only to find out your peer presented the same idea as theirs during the next team meeting? How do you respond in a professional way that doesn't destroy the relationship and brings the credit back to you?

If you want to know what to do and what not to do in similar tricky situations, join us and listen to this week's episode!

Subscribe & Review: If you enjoy this episode, leave a review and share your insights!

Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Instagram - http://www.instagram.com/tas.difficultconvos

Giving feedback, asking for a raise, dealing with someone defensive or upset (Episode 23)

Tue, 07 Jan 2025 13:00:00 -0400

Join us for this last mid-season compilation episode! You will hear three segments today:

Five elements of giving effective feedback
How to ask for a raise
How to deal with someone who gets defensive, angry or emotional.

Let us know what you think!

Subscribe & Review:
If you enjoy this episode, leave a review and share your insights!

Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

Instagram - http://www.instagram.com/tas.difficultconvos

Compilation Episode 22: interviews with 3 experts on communication and bonus challenge question

Tue, 31 Dec 2024 13:00:00 -0400

In this compilation episode, we picked 3 experts to share with you and a bonus mini-communication challenge question that you can ask yourself and your loved one, for deeper and more meaningful communication and connection with self and others.

Tune in today to listen to:

- What is this week's mini-communication challenge question?

- Interview with Grace Gavin about 6 practices you can implement to improve both your personal and professional communication and relationships

- Interview with high-performance expert Purdeep Sangha to discuss the critical link between communication, well-being, and achieving a fulfilling life

- Interview with Christopher Hensley on how to talk about money, estate planning, and death. Tough topic! Yet so important to have these conversations.

We hope you enjoy this compilation episode and if you have any questions, or feedback, let us know!

Contact Us

Sign up for the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

Instagram - http://www.instagram.com/tas.difficultconvos

www.houstonfirstfinancialgroup.com

Connect with Christopher Hensley here:

www.moneymatterspodcast.com

Email - christopher.hensley@cambridgesecure.com

Contact Grace: https://www.linkedin.com/in/grace-gavin/

Get the Book “Know Honesty” here: https://www.amazon.com/dp/B0DBM4MCJJ

Contact Purdeep:

Linkedin: https://www.linkedin.com/in/purdeepsangha/

Website: www.purdeepsangha.com

Company: www.theexeclab.com

Book: The Complete Man

Physical copy: https://mybook.to/thecompleteman

Audio Book: completemanaudio.com

PROMO CODE FOR 75% off: victory7

Episode 21 - Compilation Episode - Difficult Conversations with Family

Tue, 24 Dec 2024 13:00:00 -0400

Holidays are the special time of the year when we get together with our loved ones to celebrate. Yet sometimes, holidays may be a time of increased stress with those loved ones!

Maybe you and your partner have different ideas about where to spend the holidays this or next year, or your parent keeps talking badly about your spouse. Or, you have some difficult past with your family members that is still troubling you.

How do you steer these possible conflict situations to conversations that bring you closer together, and deepen your love and understanding for each other, rather than driving you apart and giving holidays bad taste in your heart? Join us for this second compilation episode of the Art & Science of Difficult Conversations Podcast, in this season 2, where we share with you some strategies, even roleplay some difficult family conversations scenarios, and end with an interview episode with Becky Ellis, the author of Little Avalanches memoir, where we discuss how her difficult family conversations changed her life, and created healing and forgiveness.

Maybe her story will inspire you to start your own family conversations that can transform your life for the better. And if you have a story to share, please let us know, so that we can inspire each other and help each other create more honest, intimate conversations that can heal, and create more forgiveness, and peace, hopefuly inside out. Thank you for listening and for your desire to learn and improve, as we are in this together. Hope you enjoy this compilation episode!

Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

How to prepare for difficult conversations webinar (and the checklist) https://bit.ly/TASWeb01

Instagram - http://www.instagram.com/tas.difficultconvos

Episode 20 - Compilation Episode - Difficult Conversations At Work

Tue, 17 Dec 2024 13:00:00 -0400

How do you deal with tough communication situations at work? Be it when someone keeps interrupting you when you speak, when your team member keeps going off on a tangent or when you as a leader need to implement a change, but your team members keep resisting and pushing against it?

Do you want more peace of mind and clarity in navigating these situations?

Join us for this special compilation episode of The Art & Science of Difficult Conversations where we feature these three scenarios and offer you some key strategies to handle them.

Subscribe & Review:
If you enjoy this episode, leave a review and share your insights!

Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

Instagram - http://www.instagram.com/tas.difficultconvos

5 Steps to Giving Effective Feedback

Tue, 10 Dec 2024 13:00:00 -0400

In this episode of The Art and Science of Difficult Conversations, hosts Chris Wong and Lucie Tesarova dive deep into the art of delivering feedback that gets results. Whether you're a leader, manager, or HR professional, mastering feedback can elevate your team's performance and trust.

🎙️ What You'll Learn:

The 5 essential elements of effective feedback
How to balance honesty with empathy
Common feedback mistakes and how to avoid them

Why Listen?
Communication is key to leadership. This episode equips you with practical strategies to navigate feedback conversations with confidence and impact.

Subscribe & Review:
If you enjoy this episode, leave a review and share your insights!

Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

Instagram - http://www.instagram.com/tas.difficultconvos

How to Be Present, Communicate, and Thrive in the Digital Age

Tue, 03 Dec 2024 13:00:00 -0400

Have you been struggling to feel fulfilled in life?

In this week’s episode, Chris and Lucie welcome high-performance expert Purdeep Sangha to discuss the critical link between communication, well-being, and achieving a fulfilling life. Drawing on his unique background and experience, Purdeep explores the challenges individuals and organizations face in today’s digital age, particularly in maintaining energy levels, focus, and meaningful connections.

Key Takeaways:

The impact of cultural backgrounds on communication
The importance of self-awareness in effective communication
How to communicate authentically
The challenges of communication in the digital age
How to overcome the fear of difficult conversations
Using mindfulness and grounding to overcome difficult situations

Purdeep Sangha is a high-performance expert and author who empowers individuals and organizations to achieve their full potential. Drawing on his background in neuroscience, performance psychology, and business, Purdeep helps people optimize well-being, productivity, and communication for a more fulfilling life. As an author, speaker, and advisor, he helps people overcome challenges in communication, well-being, and leadership to unlock their true potential.

Contact Purdeep:

Linkedin: https://www.linkedin.com/in/purdeepsangha/

Website: www.purdeepsangha.com

Company: www.theexeclab.com

Book: The Complete Man

Physical copy: https://mybook.to/thecompleteman

Audio Book: completemanaudio.com

PROMO CODE FOR 75% off: victory7

Contact Us
Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

How to prepare for difficult conversations webinar (and the checklist) https://bit.ly/TASWeb01

Instagram - http://www.instagram.com/tas.difficultconvos
Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

How to Handle Underperformers Asking for Promotions

Tue, 26 Nov 2024 13:00:00 -0400

Ever faced the tricky scenario of an underperforming team member asking for a promotion? In this episode of The Art and Science of Difficult Conversations, we dive into this complex workplace challenge. Join Chris and Lucie as we explore why underperformers might feel they deserve a promotion, the motivations behind their requests, and how to navigate these conversations effectively as a leader. With real-world examples, practical advice, and even a role-play demonstration, we’ll give you the tools to handle these situations while fostering growth and maintaining team morale.

Whether you're a manager facing this dilemma or an employee considering your next career move, this episode will provide actionable insights to tackle tough workplace dynamics with empathy and clarity.

Links & Resources:

Chris’s Self-Paced Course: Learn how to master difficult conversations, de-escalate conflicts, and become assertive without being aggressive. Join the waiting list here. https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

HR Resources Mentioned: Employee Assistance Programs (check with your HR department for details).

Book Recommendation: Radical Candor by Kim Scott – A guide to providing honest feedback while caring deeply.

Tune in: Spotify or Apple

Instagram - http://www.instagram.com/tas.difficultconvos
Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

Mastering the Art of Open and Honest Communication - Interview with Grace Gavin

Tue, 19 Nov 2024 13:00:00 -0400

Are you being the “real you” in conversations?

Not many people would disagree that productive conversations mean both sides being open and honest.

Easier said than done.

How do you create an environment where the other person feels safe enough to be open and honest? More importantly, how do you be honest too?

In this episode, Chris and Lucie interview Grace Gavin, a communication expert who emphasizes the importance of honesty and openness in creating strong connections. Grace shares her personal journey of learning to communicate more effectively and introduces her six key practices for mastering communication. Grace discusses how to implement these practices in personal and professional relationships, and how they can transform communication, even in challenging situations.

Key Takeaways:
• It’s important to be both open AND honest. Openness meaning listening without reservation or judgement and honesty meaning being truly and freely yourself
• The six practices she recommends to enhance communication skills
• The importance of balancing honesty with empathy and love
• How to balance giving bad news, even when you don’t have all the information

Grace is an open and honest expert, helping leaders simplify their communication and eliminate the divides that exist within organizations. As co-founder of Know Honesty, she guides people towards becoming masterful communicators day in and day out. Having experienced the transformative power of openness and honesty, Grace is on a mission to help others create that same freedom in their own lives.

Grace brings her heartfelt approach to every event, workshop, and interaction. She believes deeply that every human being brings a unique perspective to the world and that we all deserve to be heard and respected.

Visit Grace Gavin’s website, www.KnowHonesty.com, to take the free communication assessment and learn more about her book, Know Honesty. Connect with Grace on LinkedIn to continue the conversation.

Contact Grace: https://www.linkedin.com/in/grace-gavin/

Get the Book “Know Honesty” here: https://www.amazon.com/dp/B0DBM4MCJJ

Contact Us
Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

How to prepare for difficult conversations webinar (and the checklist) https://bit.ly/TASWeb01

Instagram - http://www.instagram.com/tas.difficultconvos
Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

How to deal with a high performer who got promoted and is now slacking

Tue, 12 Nov 2024 13:00:00 -0400

What To Do When a High Performer Slacks After a Promotion?

Today’s episode is a deep dive into the complexities of leadership. Chris and Lucie tackle a challenging scenario where a top performer begins to drop the ball after a recent promotion. They discuss ways to understand underlying issues—whether insecurity, new role challenges, or overconfidence—and provide practical guidance for supporting employees while upholding performance standards.

Topics Discussed:

Identifying causes behind declining performance
Coaching strategies for new role adaptation
Balancing support with accountability
Roleplay: Manager-employee discussion

Any other ideas, what has worked for you? Let us know!

Contact Us
Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

How to prepare for difficult conversations webinar (and the checklist) https://bit.ly/TASWeb01

Instagram - http://www.instagram.com/tas.difficultconvos
Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

Family Conversations That Can Change Your Life - Interview with Becky Ellis

Tue, 05 Nov 2024 13:00:00 -0400

Whether you’re interested in understanding family dynamics, navigating generational trauma, or fostering connection through meaningful conversations, this episode offers powerful insights and practical takeaways.

Today’s special guest is Becky Ellis, author of her debut memoir, Little Avalanches. In our conversation, Becky shares how tough yet healing discussions with her father, a WWII veteran, transformed her life. We explore what made these conversations both challenging and healing, and how empathy emerged through deeper understanding. Join us as we dive into themes of vulnerability, authenticity, courage, and the healing impact that difficult conversations can have.

About Becky:
Becky Ellis is a Timberwolf Pup. The daughter of a highly decorated World War II combat sergeant, she is a veteran of a war fought at home. She earned a BA in English Literature at UC Berkeley and has over twenty years of experience in the publishing industry. Her writing has appeared in Psychology Today, Northwest Review, The Ethel, Best Small Fictions, and The Rudder. She teaches writing in Portland, Oregon, where she lives, plays, and has raised three daughters. Little Avalanches is her debut memoir. You can find more about her at beckyellis.net

Connect with Becky:
Website: beckyellis.net
Instagram: @beckyellisauthor
Facebook: becky.ellis.9081
Linkedin: becky-ellis
YouTube: @beckyellisauthor
Newsletter: https://beckyellis.net/connect-1

Connect with us:
Email – tas.difficultconversations@gmail.com
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova

Difficult Conversations Newsletter

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Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

Navigating Holiday Decisions: Whose Family Do We Spend It With? #difficultconversations

Tue, 29 Oct 2024 12:00:00 -0400

Navigating Holiday Decisions: Whose Family Do We Spend It With?

In today’s episode, Chris and Lucie dive into a common holiday dilemma many couples face: deciding whose family to spend holidays with. They explore the complexities of family dynamics, travel, and emotions, offering strategies for managing these conversations without compromising relationships. They roleplay a discussion between a married couple working through holiday plans, highlighting how empathy, emotional intelligence, and creative problem-solving can lead to more harmonious decisions.

Key Takeaways:

Setting feeling-based goals for the holidays
Balancing competing family dynamics and expectations
Navigating family guilt and boundary-setting
The importance of creative problem-solving in relationships

Have you faced a similar situation? How do you navigate holiday plans with family? Share your thoughts in the comments, and don't forget to like, subscribe, and leave us a review!

Difficult Conversations Newsletter

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Is there a such thing as too much communication?

Tue, 22 Oct 2024 12:00:00 -0400

We love communication here at the Art and Science of Difficult Conversations. In fact, that’s our tagline, “Communicate better, live better”. But in the pursuit of more open and transparent communication, does the pendulum swing too far in the opposite direction? Are there times when we don’t need to communicate about a topic?

That’s our focus today, when we have a lively dialogue with Ahad just about that topic, are there times we should hold off on communicating?

Ahad is originally from Pakistan and currently lives in the Netherlands as a data consultant working with organizations to get more intentional and persuasive with their data to make decisions. He also hosts his own podcast, The Weekly Vasl.

Follow Ahad here:

Difficult Conversations Newsletter

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Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

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Managing High Performers Who Struggle with Team Dynamics: A High-Stakes Conversation

Tue, 15 Oct 2024 12:00:00 -0400

In this episode, we discuss how to handle situations where a high-performing employee or leader is creating interpersonal challenges in the workplace. Whether you're a manager, team member, or leader, dealing with someone who excels technically but struggles with people skills can be tricky. We explore the risks of not addressing the issue, strategies for providing constructive feedback, and how to prepare for these tough conversations. Plus, we roleplay a common scenario to demonstrate key techniques. Join us for practical tips and insights on managing difficult workplace dynamics.

Key Topics:

Why interpersonal conflict matters even with high performance
Strategies to provide constructive feedback
How to prepare for difficult conversations with concrete examples
The importance of aligning behavior with organizational culture
Roleplay demonstration: How to approach a divisive leader

Takeaways:

Preparation and concrete data are key when addressing difficult conversations.
Ask the right questions to uncover underlying motivations and behavioral patterns.
Don’t avoid the conversation—address it early to prevent larger issues later.

Difficult Conversations Newsletter

Want more updates on how to handle difficult conversations? Grab your weekly copy here: www.tinyurl.com/leadershippotential

Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

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Helping Husbands Get Through Marital Issues - Interview with Randy Pryor

Tue, 08 Oct 2024 12:00:00 -0400

What can you say if your wife wants a separation? Or a divorce?

If you’re like most men, you’ll feel blindsided and/or you’ll immediately try to figure out how to solve this problem. Unfortunately, that’s actually not the right way to approach it at all.

In this week’s episode, Lucie and Chris talk with Randy, an experienced relationship coach focused on helping separated husbands reconnect with their wives. His faith-based methods center around growing closer to Christ and becoming the best version of ourselves, which provides the greatest chance of reconciling marriages.

Here he shares his best tips, including:

Why talking about it may not actually be the best option

How problem-solving approaches don’t work
What it means to actually be a better person, and not just doing it for your spouse.

Randy collaborates with professionals, business owners, and executives. Good men who accept responsibility for their part in the breakdown of their marriage and seek to reconnect with their wives. Through live sessions and actionable strategies, Randy and his coaches support them while holding them accountable, ensuring their relationships improve.

Before coaching, Randy was a professional comedy magician/juggler on cruise ships all over the world. His previous experience in the “funny business” helps lighten the mood when discussing the serious topics of separation and divorce, and helps husbands realize that, with Christ, there is ALWAYS hope.

Connect with Randy here:

LinkedIn: https://www.linkedin.com/in/coachrandypryor/

Youtube: https://www.youtube.com/@hopeforseparatedhusbands

Website: https://RandyPryor.com or http://SOSRandy.com

Difficult Conversations Newsletter

Want more updates on how to handle difficult conversations? Grab your weekly copy here: www.tinyurl.com/leadershippotential

Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

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How to deal with interruptions

Tue, 01 Oct 2024 12:00:00 -0400

In this episode, Chris and Lucie discuss what to do when someone keeps interrupting you while you speak, or, when you are the one who keeps interrupting others and want to stop :)

Key Takeaways:

Reasons for Interrupting:

Having lots of ideas and wanting to share them.
Reacting emotionally (anger, upset) and wanting to defend yourself.
Feeling a need to show expertise or control the conversation.

How to Stop Interrupting Yourself:

Self-awareness: Notice how often you interrupt.
Note-taking: Jot down ideas as the other person speaks to come back to later.
Calming Techniques: Use grounding tools (rock, deep breaths) to manage anxiety.
Listen to Understand: Focus on truly understanding the other person's perspective.

How to Deal with People who Interrupt:

Have a conversation with them 1:1 and communicate the impact the interruptions have on you/team and without blame, ask, e.g., 'In our next meeting, what could we do to make sure your points get heard, and also I get to finish what I want to say first?"
Think about Ground Rules: E.g., establish agreements on taking turns or focusing on one point at a time.
Muting Yourself (Online): If triggered, mute your microphone to avoid interrupting unintentionally. (Not applicable in person)

Any other ideas, what has worked for you?

Let us know!

Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

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S2E8 How to talk about politics at work

Tue, 24 Sep 2024 12:00:00 -0400

Navigating Political Conversations at Work

Politics can seem super divisive. And really, how do we talk about it in the workplace?

In this episode, We talk with Chris, a diversity, inclusion, and belonging expert at Navy Federal Credit Union about the challenges of navigating political conversations in the workplace, particularly during a charged election season.

Here are some key takeaways from the episode:

Should we talk about politics at work?
Prioritize Relationships Over Winning
Seek Consent and Be Mindful of Boundaries
Practice Self-Awareness and Disengagement
Focus on Shared Values and Common Ground
Lead with Curiosity and Vulnerability

Chris Geggie is a leadership development coach whose passion is helping people discover their authentic voice. Drawing from his experience as a teacher and community organizer, Geggie has coached electoral candidates and business leaders to guide themselves and others toward ethical decision making and the strategic execution of their vision, mission, and goals. He is currently an internal business consultant with Navy Federal Credit Union’s Diversity, Inclusion and Belonging team and lives with his partner and dog in Baltimore, MD.

Connect with Chris Geggie here:

Linkedin - Www.LinkedIn.com/in/chrisgeggie/

Contact Us

Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

Instagram - http://www.instagram.com/tas.difficultconvos

#difficultconversations #politics #talkingaboutpolitics #howtotalkpoliticsatwork

S2E7 How to deal with a parent that bad-mouths your partner

Tue, 17 Sep 2024 12:00:00 -0400

Setting boundaries with our family members might be the most difficult thing for many of us, yet not doing so might be very detrimental to our well-being and other relationships.

Imagine that your parent cannot stand your spouse and is very vocal about it. What do you do in that situation? How do you address it?

Tune in today's episode and see what from we share resonates with you.

Have you faced that situation in your family? How did you address it? What worked for you, what didn't? Let us know! Let's learn together, have better conversations and better relationships, and ultimately, a better quality of life.

Sign up for the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

Lucie – www.linkedin.com/in/lucietesarova #difficultconversations #settingboundaries #boundariesinrelationships #relationships #communicationskills #impactfulconversations

S2/E06: How to trust our instinct - Interview with Emily Aarons

Tue, 10 Sep 2024 12:00:00 -0400

Sometimes, the hardest conversations we need are with ourselves.

Mainly, how do we find confidence in what we’re doing, even in the face of adversity? And more so, how do we build supports around us that inspire and move us, rather than pull us down?

Today, we interview Emily Aarons, a leading educator to spiritual entrepreneurs, renowned energy healer, and business coach. She shares about her journey and struggles in building a business and the often-difficult conversations that are needed internally to grow and learn.

We talk about:

- What it’s like to create a path with no prior example of what that path looks like

- How to build confidence in our own skills and talents

- How to learn to listen to our intuition

With over two decades of experience blending spirituality and business, Emily’s mission is to help outstanding practitioners to build a successful and sustainable business. Her dedication to excellence is setting the gold standard to see leadership as a spiritual practice.

If you’re a budding entrepreneur, a small business owner, or just looking to better trust your own gut instinct, listen to this episode!

Connect with Emily here:

Https://emilyaarons.com

Instagram - https://www.instagram.com/emilyaarons/

Podcast - https://emilyaarons.com/podcast/

Email – emily@emilyaarons.com

Contact Us

Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

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05 How to Deal with Employees Resisting Change

Tue, 03 Sep 2024 12:00:00 -0400

In this episode of "The Art and Science of Difficult Conversations," hosts Chris Wong and Lucie Tesarova dive deep into the complex issue of managing resistance to change, especially when it comes to implementing new technologies in the workplace.

Resistance to change is a common challenge in organizations of all sizes. Whether it’s introducing new software, processes, or policies, getting everyone on board can be tough. Chris and Lucie discuss why employees might resist changes, especially technological ones, and explore the underlying psychological factors contributing to this pushback.

Through an engaging conversation, Chris and Lucie share practical strategies for leaders and managers to navigate these tough conversations effectively. They role-play real-life scenarios, offer insightful tips, and discuss best practices for fostering a culture of openness and collaboration. You'll learn how to communicate change effectively, maintain employee morale, and ensure a smoother transition.

Key Takeaways:

Understanding the root causes of resistance to technology and change
Effective communication strategies for leaders and managers
Role-play demonstration on handling employee pushback
Balancing empathy with accountability in the workplace
Common mistakes managers make and how to avoid them
How to get employee buy-in and support during transitions

Who Should Listen:
This episode is perfect for HR professionals, managers, team leaders, and anyone looking to improve their leadership and communication skills. If you're interested in navigating difficult conversations and managing change more effectively, this episode is for you!

Contact Us

Sign up for the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

Instagram - http://www.instagram.com/tas.difficultconvos

www.houstonfirstfinancialgroup.com

04: How to talk about Money and Death

Tue, 27 Aug 2024 12:00:00 -0400

Summary:

You know what’s hard? Talking about money with your partner or family.

You know what’s even harder?

Talking about money and estate planning and death.

With over two decades in the financial services realm, Christopher Hensley's journey has been driven by a singular passion: helping individuals navigate the intricate paths of finance to achieve their life aspirations. His dedication isn't just rooted in numbers and strategies; it's about making genuine connections and empowering people with the knowledge they need for a secure future.

Today, Christopher joins us to share his tips from decades in the work, how to navigate difficult conversations around finances and death.

He truly helps demystify:

- How the legal and financial documents seem daunting, but are actually easier than you think

- The importance of having these conversations in case something happens

- How to navigate complicated family dynamics so you can honor your family’s legacy

Christopher's foundation in the industry is robust. He's collaborated with Fortune 500 frontrunners like Merrill Lynch and UBS Financial Services and has made significant contributions to non-profits, notably with MMI-Consumer Credit Counselors Southwest. His credentials, including licenses from FINRA and designations like the Retirement Income Certified Professional® and the Certified Estate and Trust Specialist™, speak volumes about his commitment to professional growth and expertise.

But beyond the certificates and affiliations, what truly sets Christopher apart is his ability to communicate. For a decade, he's been the voice behind the radio/podcast show “Money Matters” on KPFT Houston, demystifying complex financial concepts for a broad audience. His insights have been sought after by platforms like Wall Street Journal Radio and 1110 KTEK Business Builders Network Radio, and he's provided expert commentary on market trends in renowned publications.

Christopher's community involvement further underscores his dedication. As the former President of the Houston Midtown Chapter of the Society for Financial Awareness, he's delivered financial literacy seminars across Houston and the Gulf Coast. He's also been an active voice in Houston Money Week since 2008, currently holding a leadership position.

What difficulties have you had around these conversations with family?

Connect with Christopher here:

www.moneymatterspodcast.com

Email - christopher.hensley@cambridgesecure.com

Contact Us

Sign up for the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

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03: How to Deal with People Who Go Off on Tangents - strategy and roleplay

Tue, 20 Aug 2024 12:00:00 -0400

In this episode of "The Art and Science of Difficult Conversations," Chris and Lucie tackle a common challenge in both professional and personal settings: dealing with tangents during difficult conversations. They explore strategies for keeping conversations on track, maintaining focus, and setting boundaries without dismissing the other person's perspective.

Key Takeaways:

1. Preparation is Key: Start by understanding the goal of the conversation. Preparation helps in staying on track, especially when the other person goes off-topic.

2. Empathy with Boundaries: Acknowledge the other person's feelings and situation, but gently steer the conversation back to the main point. It's about balancing empathy with the need to stay focused.

3. Using Names for Focus: Addressing the person by name can be a powerful tool to regain their attention and refocus the conversation.

4. Setting Ground Rules: For recurring conversations, setting clear boundaries and expectations beforehand can help manage tangents effectively.

5. Handling Emotional Responses: If emotions run high, suggest taking a break to regroup and return to the conversation with a clearer mindset.

Roleplay Demonstrations: Chris and Lucie provide practical examples through roleplay, showing how to handle tangents in both professional and personal scenarios

#DifficultConversations #CommunicationSkills #Podcast #ConflictResolution #Focus #empathy

How do you manage these situations with colleagues, friends, or family? Leave us a comment, email, or message with your thoughts and questions!

Sign up for the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Instagram - http://www.instagram.com/tas.difficultconvos

Info about Mastering Difficult Conversations Course

02: Finding the courage to speak up in high stakes meetings

Tue, 13 Aug 2024 12:00:00 -0400

Title: Finding the courage to speak up in high stakes meetings

Summary:

Conflict in high stakes meetings is inevitable. Whether it's a board meeting, a roundtable discussion, or a workgroup tasked with solving complex issues, the mix of opinions will always lead to debate.

When done well, it can spark new ideas and create an inclusive process where people feel invested in the outcome. Done poorly, you risk alienating everyone in the meeting.

But how do you find the courage to speak up in these types of meetings? Especially if you're a newer person or maybe even underrepresented, so you're not feeling confident in voicing your opinion?

In our first interview of season 2, we interviewed Elise Woodworth, president of Woodworth Enterprises. She helps nonprofits, and specifically their boards, reach their full potential.

Elise talks about:

The power of questions to frame the conversation
How to find the courage to speak up as an underrepresented person in the meeting
The importance of preparing for difficult meetings
Why nonprofits and their board structure doesn't always encourage open discussion of issues.

As a best-selling author Elise made a name for herself in the world of nonprofit management. With her book "Business Not Battle for Nonprofit Boards" as a guide, she has helped many organizations thrive. Elise's expertise in leadership, governance, and team building shines through in her frequent speaking engagements. Her role as a member of the Virginia Military Institute’s Foundation’s Board of Trustees and as a volunteer with other organizations further showcase her commitment to service and excellence, making her the perfect choice for your next event.

Elise is a former US Air Force Logistics Officer with an MBA from Capella University and a Bachelor of Science in Biology from VMI. With her unique blend of military experience and business acumen, Elise delivers powerful messages that are sure to leave a lasting impact on your audience.

Let us know what you think – What other strategies have you used to speak up in high stakes meetings?

Resources

Elise's website: www.elisewoodworth.com

Elise's Linkedin: https://www.linkedin.com/in/elisewoodworth/

Get her book ["Business, not Battle"] here: https://a.co/d/7AbkEov

Contact Us

Instagram

Youtube

Info about Mastering Difficult Conversations Course

01: How to Negotiate a Raise - the Do's and Don'ts

Tue, 06 Aug 2024 12:00:00 -0400

The Do’s and Don’ts of negotiating a raise

Summary:

Being paid fairly for your work is always a hot topic issue. In fact, if you’ve been at your company for quite a while, you should consider asking for a raise.

And it’s not just an intellectual exercise.

Not getting a raise can cost you hundreds of thousands of dollars over the course of your career and you might be missing out on valuable buffers against inflation.

But it’s not about asking for a raise – it’s about learning how to negotiate that raise. It’s a difficult conversation especially if you are squeamish talking about money or touting your own accomplishments.

In today’s episode, Lucie and Chris walk through the Do’s and Don’ts of difficult conversations around negotiating a raise.

They cover:

The importance of research
Focusing on value and growth of the company
Creating a collaborative environment

And teach you how NOT to do it, including:

Don’t lie/bluff/threaten
Don’t talk about fairness

Then they demonstrate how to do the conversation in two different scenarios.

Let us know what you think – what could Chris have done differently to negotiate his raise?

Resources

Instagram account that Chris referenced around salary transparency – Salary Transparent Street

Contact Us

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Youtube